Poly Voyager 5200 Uc Ug En

User Manual: Poly Voyager 5200 Office and UC Series - Setup & Support | Poly, formerly Plantronics & Polycom

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PLANTRONICS + POLYCOM. NOW TOGETHER AS

Voyager 5200 UC
Wireless Headset System
User Guide

Contents

Overview 3
Headset Overview 3
USB Bluetooth adapter (adapter model only)
Charge case overview 5
Charge case to PC or USB wall charger

Charge your Headset 6
Check Battery Level 6
Low battery warnings 7
Use charge case
Fit

9
9
9

Connect and pair 10
Connect to PC 10
Configure for media 10
Pair to mobile device 10
NFC pairing 11
Re-Pair the USB adapter 11
The Basics 12
Make/Take/End Calls 12
Mute 12
Adjust the volume 12
Interact with Microsoft softphone 13
Voice assistant 13
Enable and use Amazon Alexa 13
Play or pause audio 13
Use sensors 13
Advanced features 16
Enable Tile 16
Voice alerts list 16
Adjust voice alert volume
Load software

Firmware Update 18
Headset recovery 18
Troubleshooting

What's in the box 21
Accessories 22
Support

Overview

Headset Overview
Alexa*

/
C
NF

Siri
Google Now

Charge port
/

Call button/Press to interact with Microsoft Teams (app required)
Bluetooth button (use when pairing a device)

Siri, Google Now

Virtual Personal Assistant (VPA) button

Alexa*

*Alexa requires Plantronics Hub app
Mute button
Volume buttons
Indicator light
Power button
Near Field Communication

USB Bluetooth adapter
(adapter model only)

NOTE Adapter design may vary
Standard LEDs
USB LEDs

What they mean

Flashing red and blue

Pairing

Solid blue

Headset connected

Flashing blue

On a call

Solid red

Mute active

Flashing purple

Streaming media from computer

LEDs when Microsoft Teams* is detected
3

USB LEDs

What they mean

Flashing red and blue

Pairing

Solid purple

Headset connected

Flashing blue

On a call

Solid red

Mute active

Pulsing purple

Microsoft Teams notification

NOTE *Requires Microsoft Teams application

Charge case overview

The USB Bluetooth adapter is stored inside of the charge case.

IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LEDs flash when charging.

Charge case to PC or USB
wall charger

Charge the case for 90 minutes before docking your headset. Once the case is fully charged, it
can recharge your headset twice while on the go before needing connection to a charge cable
providing up to 14 hours of talk time.

Charge your Headset

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.

Or you can use the charge case.

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).

Check Battery Level

There are multiple ways to check the battery level of the headset:
• Listen to voice prompts on the headset by pressing the Call button.
• Check the LED indicators on the headset or charging case.
• Use the Plantronics Hub application for desktop or mobile. You can download the software by
visiting poly.com/software.

Headset LED behavior
Off

Charging complete
Battery high
Battery medium
Battery low
Battery critical

Low battery warnings

Battery Level

Voice Prompt

30 minutes of talk time remaining

"Battery Low" repeats every 15 minutes

10 minutes of talk time remaining

"Recharge Headset" every 5 minutes

Use charge case

A fully charged case can recharge your headset fully two times for an additional 14 hours of
headset talk time.

Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset

Fit

Slide headset over and behind your ear, then press gently toward your ear.

NOTE Remove your eyeglasses before donning the headset for best fit.
2

Rotate microphone boom until it is pointed toward your mouth.

Mic boom moves up and down for a better fit.
1

Change the eartip for a better fit.
1

Push in eartip and rotate to the left to unlock it.
2
1

Align new eartip into slot; push, rotate to the right and lock into place.

To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
1
3

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.
1

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

The USB adapter LED ﬂashes and then turns solid to indicate the headset is connected to the USB
adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has
been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the
LED is solid.

OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software. This allows you
to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some
additional configuration.
Windows
1

To conﬁgure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.

To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac

Pair to mobile device

To conﬁgure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.

To put your headset in pair mode, press and hold the Call button until you hear "pairing" and the
headset LEDs flash red and blue.

Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.
3

Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.

NFC pairing

Re-Pair the USB adapter

NFC pairing is an option if you have no more than one other device already connected. NFC pairing
will not work if there are two devices connected already.
1

On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may
vary and some phones may not have NFC support.)

With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as
shown until NFC pairing completes. If necessary, accept the connection.

Insert the USB Bluetooth adapter into your laptop or computer and wait for your computer to
recognize it.

Put your USB Bluetooth adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the USB Bluetooth adapter flashes red and blue. Put your headset in
pair mode.

Put your headset in pair mode.

Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.

The Basics

Alexa*

/
C
NF

Siri
Google Now

Make/Take/End Calls
•
•
•

•

Answer a call
Put the headset on to answer a call, or
Say “answer” after call is announced, or
Tap the Call button.
Answer a second call on VOIP
First, double key press the Call button to put the first call on hold and answer the second call. To
switch between calls, double press key the Call button. To end the second call and retrieve the
first call, tap the Call button.

•

End a call
Tap the Call button.

•

Reject incoming call
Press the Call button for 2 seconds.

•

Redial last outgoing call
Double-tap the Call button.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.

Mute
Adjust the volume

Press the Mute button to mute or unmute your headset during an active call. Customize mute
settings in Plantronics Hub app.
Press the Volume buttons

up (+) or down (–) during a call or while streaming audio.
12

While not on a call or streaming audio you can press the Volume buttons
level for Caller Announce and other voice prompts.

to adjust the volume

Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Interact with Microsoft
softphone

•
•
•

For Microsoft Teams, tap the headset's Call button to interact (application required).
For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(application required).
Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software
Settings > Target Softphone
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.

Voice assistant

Enable and use Amazon
Alexa

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.

NOTE Amazon Alexa isn't available in all languages and countries.
1

Enable Alexa
A Connect the headset to your mobile device
B Update your Plantronics Hub mobile app (software) if necessary
C Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
D From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
E Launch the Amazon Alexa app and follow the instructions to set up your headset

Use Alexa
A To use Alexa, tap the Mute button and ask a question. You hear a tone when Alexa is
activated.

Play or pause audio
Use sensors

Tap the Call button.
Smart sensors in this headset recognize if the headset is being worn and can automatically
perform time-saving functions.

Putting on your headset will:
• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio
Taking off your headset will:
• Transfer an active call to your phone
• Pause streaming audio

Reset sensors
You may need to reset the sensors if they are not working as expected.
•
•

•

Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable
into your computer's USB port or an AC wall adapter (not included). Then place the headset on a
flat, non-metallic surface for more than 10 seconds.

If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call
and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.

Advanced features

Enable Tile

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for
help.
1

Voice alerts list

Connect the headset to your mobile device

Launch Plantronics Hub app and ensure that your firmware is up-to-date

From Plantronics Hub main menu, choose Apps > Tile > Enable

Launch the Tile app and follow the instructions to connect your headset
Following is a list of common voice alerts, you can use Plantronics Hub to customize some of these
alerts. Download Plantronics Hub at poly.com/software
• "Answering call"
• "Battery low"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on/off/muted"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Talk time X hours"
• "Volume maximum/minimum"

Adjust voice alert volume

Toggle the volume button when the headset is powered on and idle (not on a call or streaming
music) to adjust the volume of the headset's voice alerts.

Load software

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
Install Plantronics Hub for Windows and Mac onto your computer by visiting poly.com/software
Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively (poly.com/software).
Plantronics Hub

iOS and Android

Call control for softphones

Windows and Mac
X

Change headset language

Update firmware

Turn features on/off

View user guide

Battery meter

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update
your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at poly.com/software
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
If you are performing an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's setting while you update.
If you are performing an update using Plantronics Hub for Windows from your computer using
your wireless USB Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.

Headset recovery

If you receive an over-the-air update failure message, or experience an update failure, take the
following steps:
• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/
product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.

Troubleshooting

Callers can't hear me.

• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure
that the audio is directed to the headset and not another audio
output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.

I can't hear callers or music.

My headset will not report 7 hours • Ensure headset is paired and connected to your phone.
of talk time after it is fully charged.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
How do I interact with Microsoft
Teams or Skype for Business?

• For Microsoft Teams, tap the Call

button to interact.

• For Skype for Business, press and hold the Call
seconds to interact.

button for 2

• Set your target phone by going to Plantronics Hub for
Windows/Mac > Softphones > Software Settings > Target
Softphone
Does my Microsoft Teams-enabled
headset work with other
softphones?

Yes, while your headset is optimized for Microsoft Teams, it can be
configured to use with other supported softphones. Set your target
phone by going to Plantronics Hub for Windows/Mac > Softphones
> Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
19

• doesn't go to Teams notifications
• will not launch Cortana

What's in the box

Headset

Charge case

USB Bluetooth adapter

Micro USB cable

Eartips (S, M, L)

Accessories

Sold separately at poly.com/accessories.

Vehicle power
charger

Eartips with foam covers

Wall charger

Support

NEED MORE HELP?
poly.com/support
Plantronics, Inc.

Plantronics B.V.

345 Encinal Street

Scorpius 171

Santa Cruz, CA 95060

2132 LR Hoofddorp

United States

Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered
trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.

206544-06 02.21

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