Polycom Soundstation Vsx 7400 Users Manual SSVTX/VSX_FAQ6.23.04

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Polycom® SoundStation VTX 1000™ with VSX™ 7400
or VSX 8400 Integration Frequently Asked Questions

Video conferencing is now as easy as making a phone call!

If I am in a video and voice-only call, where does the sound come

With the integration of the revolutionary SoundStation VTX 1000,

from for the phone call participant?

VSX 7400 and VSX 8400 users can replace their video system

The voice-only audio is mixed with the video system far-site

microphones with Polycom’s award-winning SoundStation VTX 1000

audio. The sound will come from either the integrated sound sys-

conference phone.

tem of the VSX 7000 or auxiliary speakers attached to the VSX 7400

This unmatched solution provides a familiar user interface to easily

or VSX 8400.

initiate video calls, allows users to speak naturally from up to 20

During a video call with voice-only add-on, if I press the VSX series

feet away from a microphone and still be heard clearly on the far

remote control hang-up button, what happens?

end, and reduces cords and clutter to the conference table. Plus,

A “Hang-up” screen appears on the video system. From this screen,

the SoundStation VTX 1000 can still be used for voice-only confer-

the user may hang-up any site, including the telephone site or the

ence calls. And, since the VSX series video conferencing systems

user may add a video site to the conference.

and SoundStation VTX 1000 all support wideband audio, point-to-

During a video call with voice-only add-on, if I press the conference

point video and voice calls automatically go into wideband mode

phone hang-up button, what happens?

providing crystal-clear voice quality. You’ll think everybody is in the

Only the voice-only participant is disconnected. The video system

same room!

would continue in the call without any indication that the remote

Voice and Video Calls using SoundStation VTX 1000

side has been disconnected.

with VSX 7400 or VSX 8400

If I receive a video or a voice-only call, where does the ring

What type of indication is there on the video screen that a confer-

come from?

ence phone is connected and available?

The ring will be heard from the appropriate device.

If the user presses the “Help” button on the VSX series remote con-

If I am in a video and voice-only call, and I receive a new video call,

trol, a pop-up box will appear with the additional words, "To place a

how do I answer the call?

telephone call, use the conference phone keypad." You can also see

If the system is set to auto-answer, there is no action required. If

this in the “System status screen”. A voice-only icon will be present

the system is not set to auto-answer, the user will be prompted to

on video.

choose "Yes" or "No" to answer the call on the VSX user interface.

What happens when I press the mute button on the conference

Can the SoundStation VTX 1000 be configured with a

phone while in a video call with an add-on voice-only participant?

Visual Concert™?

The entire conference is muted. The mute icon would show up on

Yes. The SoundStation VTX 1000 will connect directly to the Visual

the video system. The LEDs on the conference phone will turn RED.

Concert in place of the Mic Pod. The cable to connect to the Visual

What happens when I press the mute button on the

Concert is provided as part of the VSX/VTX integration kit.

conference phone while in a video call without an add-on voice-

Can the SoundStation VTX 1000 with the VSX 7400 and VSX 8400

only participant?

be upgraded to systems already installed at user sites?

The video call will be muted. The mute icon will appear on screen.

Yes. An upgrade kit including necessary cables and installation

The conference phone LEDs will turn RED.

instructions will be available for integrating existing VSX 7000 and

When in a video call with voice-only add-in, what happens when I

SoundStation VTX 1000 products. The VSX 7000 must have at least

use the volume control on the conference phone?

version 7.0 and the SoundStation VTX 1000 must have at least revi-

The volume of the voice-only add-in participant becomes louder or

sion 1.4 (Available in August 2004).

softer in the video call. The display on the SoundStation VTX 1000
will show a volume bar which increases or decreases.
When in a video call with voice-only add-in, what happens when I
use the volume control on the VSX series remote control?
The volume of video system becomes louder or softer. There is no
effect on the voice-only participant. A volume bar will appear on the
video system screen.

Connect. Any Way You Want.

SoundStation VTX 1000 with VSX 7400 or VSX 8400 Integration Frequently Asked Questions
Voice-Only Calls using SoundStation VTX 1000

Video Only Calls using VSX 7400 or VSX 8400

(unit is connected to the VSX system)

Can I dial a video call from the SoundStation VTX 1000 conference phone?

Can I dial a voice only call from the VSX series remote control?

Yes. Simply enter the ISDN or IP number to call, using the "*" key for "dots"

Voice-only calls are dialed using the SoundStation VTX 1000 keypad.

in the IP address. Once the two endpoints are synchronized, a function will

Can I dial a voice-only call from the directory on the VSX video

appear on the SoundStation VTX 1000 interface, prompting the user to

conferencing system?

"add video".

Yes. Depending on the installed configuration, voice-only calls can be dialed

Can I dial a video call using the SoundStation VTX 1000 conference

from the VSX video user interface for a POTS call, an ISDN call or a VoIP call.

phone directory?

If, however, the user wants to dial a voice-only call on the SoundStation VTX

The conference phone directory is used to dial only voice calls.

1000, the phone call must be placed from the conference phone keypad.

If I am in a video call only, can I mute the call with the VSX series

Can I use the conference phone if the video system is turned off?

remote control?

Yes, the SoundStation VTX 1000 power source is independent of the

Yes, you can mute the call with the VSX series remote control. On the video

video system.

system, a mute icon will appear on screen. On the conference phone, red lights

What happens when I press the mute button on the conference phone while

will indicate that the call is muted and the word “MUTE” will appear on

in a voice-only call?

the display.

The voice-only call is muted. The conference phone LEDs will turn RED. The

Connect. Any Way You Want.

word “MUTE” will also appear on the display of the SoundStation VTX 1000.

What happens if I am not in a call, but I am muted?

If the video system is on “Near”, the mute icon will be displayed.

On the video system, a mute icon will appear on the near video screen. On the

If I am in a voice-only only call, what happens if I adjust the volume on the

conference phone, red lights will indicate that the call is muted. The word

SoundStation VTX 1000?

“MUTE” appears on the display.

The volume will adjust up and down. A volume bar will appear on the display

If I am in a video call only, what happens if I adjust the volume on the

screen of the conference phone.

SoundStation VTX 1000?

If I am in a voice-only call, what happens if I adjust the volume on the VSX

The volume is not adjusted on the video system. The ring volume will be adjust-

series remote control?

ed on the conference phone, and the far site will hear the ringing as you adjust

The volume on the SoundStation VTX 1000 is not adjusted. The volume will

the volume.

be adjusted on the video system only.

If I am in a video call only, what happens if I adjust the volume on the VSX

If I am in a voice-only call, where does the sound come from for the phone

series remote control?

call participant?

The volume of the far side voice-only will adjust up and down. The volume

The sound will come from the conference phone. Outside of a video call,

slider bar will appear on the video screen as you are changing the volume.

SoundStation VTX 1000 will work exactly the same way it does as

If I am in a video call only, where does the sound come from?

a stand-alone.

The sound will come from either the integrated sound system of the VSX 7000

If I am in a voice-only call, what happens if I press hang-up on the VSX series

or auxiliary speakers attached to the VSX 7400 or VSX 8400.

remote control?

If I am in a video call only, what happens if I press the on/off hook button on

Nothing will happen on the conference phone. However, the video system will

the conference phone?

go to the “Place a Call” screen, or if you are already on the “Place a Call”

Nothing happens to the video system. You will hear a dial-tone from the confer-

screen, it will place the video call.

ence phone as it goes on-hook since it is not part of the video-only call. The far

When I receive a voice-only call, where does the ring come from?

site will also hear the dial-tone.

The ring tone will come from the SoundStation VTX 1000.

When receiving a video only call, where does the ring come from?

When I receive a voice-only call and the VSX video conferencing system

The ring tone will come from either the integrated sound system of the

is “asleep”, what happens on the video system?

VSX 7000 or auxiliary speakers attached to the VSX 7400 or VSX 8400.

Nothing happens on the video system when you receive a voice only call.

When receiving a video only call, how do I answer the call?

How do I answer a voice-only call?

If the system is set to auto-answer, there is no action required. If the system

Press the “Call” button to answer the phone.

is not set to auto-answer, the user will be prompted to choose "Yes" or "No" to
answer the call on the VSX user interface.
© 2004 Polycom,Inc. All rights reserved.
Polycom and the Polycom logo design are registered trademarks and SoundStation VTX 1000 and VSX are trademarks of Polycom, Inc. in the
U.S. and various countries.
All other trademarks are the property of their respective companies. Specifications are subject to change without notice.

www.polycom.com

Polycom Headquarters:

4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only.
For North America, Latin America and Caribbean (T) +1.925.924.6000, (F) +1.925.924.6100

Polycom EMEA:

270 Bath Road, Slough, Berkshire SL1 4DX, (T) +44 (0)1753 723000, (F) +44 (0)1753 723010

Polycom Asia Pacific:

Polycom Hong Kong Ltd., Rm 1101 MassMutual Tower, 38 Gloucester Road, Wanchai, Hong Kong, (T) +852.2861.3113, (F)+852.2866.8028
Rev. 6/04



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