Polycom VOICEST Conference Phone with Bluetooth Transmitter User Manual VS500 UG Rev02 EN indd

Polycom Inc. Conference Phone with Bluetooth Transmitter VS500 UG Rev02 EN indd

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VOICEST User Manual

User Manual

USER GUIDE VoiceStation™ 500User Guide

VoiceStation™ 500 - ContentsContentsIntroduction ................................................... 3Parts List ....................................................... 3For Best Performance ....................................... 3Installing VoiceStation™ 500 ............................ 4Using VoiceStation™ 500 ................................. 5Using Bluetooth Audio ..................................... 8Maintenance ................................................. 11Troubleshooting ............................................. 11Polycom Limited Warranty ............................... 12Limitation of Liability ..................................... 12Copyright ...................................................... 13US and Canada Regulatory and Compliance Information ......................... 13Exhibit J - Customer Information ...................... 15VoiceStation™ 500 Speciﬁcations ..................... 17

VoiceStation™ 500 - 3IntroductionParts ListThank you for choosing Polycom’s VoiceStation™ 500. VoiceStation™ 500 uses Polycom’s unique Acoustic Clarity Technology to provide clear, full-duplex, two-way voice communication for your meetings. In addition, VoiceStation™ 500 adapts dynamically to the room environ-ment to eliminate echoes and clipping. Three built-in microphones pick up sound all around the room so you can speak naturally and be easily understood.Please review this User Guide before using the phone. Save this User Guide for future reference.Please take a moment now to complete and mail your VoiceStation™ 500 regis-tration card, or register online at www.polycom.com.Note: Refer to Quick Start Guide for additional information.

VoiceStation™ 500 - 4For Best Performance► Place VoiceStation™ 500 in the center of a table or desk.► Locate VoiceStation™ 500 in a room with soft furnishings such as carpets, curtains, and sound-absorbing walls and ceilings.► Keep papers and other objects away from your VoiceStation™ 500.► Speak at normal volume.► Speak toward your VoiceStation™ 500.Installing VoiceStation™ 5001. Connect one end of the long console cable to the bottom of the phone.2. Insert the Power Supply plug into a nearby electrical outlet.3. Connect the other end of the long console cable to the bottom of the Power Supply.VoiceStation™ 500 will run a brief self-test, and then you will hear a tone. If you don’t hear the tone, verify that the outlet is working and the power is switched on.4. Connect the short telephone cable to the Power Supply. Your System Administrator can help you to identify a standard analog phone line.

VoiceStation™ 500 - 55. Connect the other end of the short tele-phone cable to a jack wired for a standard analog phone line.► Do not plug the VoiceStation™ 500 into a digital telephone network. Doing so may damage the phone. 6. Place VoiceStation™ 500 in the center of the room on a ﬂat, stable surface and press the Volume Up and Volume Down buttons to adjust the Ringer.► The Ringer has three modes: High, Low, and Off. The Ringer sounds when you press the Volume buttons to indicate current status.7. Press the On/Off button to obtain a dial tone.► If you do not hear a dial tone, you may not be connected to an analog telephone line. For assistance, contact your System Admin-istrator.►When the On/Off indicator light is on, the Volume buttons control the sound level of the speaker. ►When the On/Off indicator light is off, the Volume buttons control the ringer volume.Using VoiceStation™ 500The Polycom® VoiceStation™ 500 sup-ports three modes of operation:• POTS Audio• Bluetooth Audio (headset and hands-free proﬁle)• 2.5mm Wired Audio The Link Indicator will be slowly ﬂashing blue when the VoiceStation™ 500 is in Bluetooth mode, and it will be solid amber when the phone is in 2.5mm Wired Audio mode (with a cable connected). The Link Indicator is off when the phone is in nor-mal POTS mode. When in POTS mode, inserting a 2.5mm cable automatically enables the Wired Audio mode, and the amber link indicator will automatically come on. It is not pos-sible to have a Bluetooth connection while in the amber mode. Removing the 2.5mm cable automatically reverts the VoiceSta-tion™ 500 to POTS mode.

VoiceStation™ 500 - 6KeypadDialing a NumberExample:POTS ModeAnswer a Call Press the button when VoiceStation™ 500 rings.Adjust Speaker Volume When a call is in progress, press the Volume Up or Volume Down button to adjust the sound level.Microphone Mute Press the Mute button to turn off the microphones and prevent the other party from hearing your conversa-tion. The red indicator lights near the microphones will be on. The speaker is still active and you can hear the other party. Press the mute button again to resume two-way communication. The red indicator lights will go out.

VoiceStation™ 500 - 7Pair with Bluetooth Device Press the Link button for 3 seconds to initiate pairing mode. For more information, refer to Using Bluetooth Audio.Special Features Your telephone system may provide special features such as Call Waiting, Conference, or Transfer which can be accessed by pressing the key. Ask your System Administrator for more information on special features available with your phone system.End a Call Press the On/Off button to end the call. RedialPress the Redial button.Record a ConversationPlug the end of a cable with RCA-type connectors into the Aux Out jack on the Power Supply. Plug the other end of the cable into the Aux In jack of your tape recorder.Private ConversationsPlug a telephone into the data port on the VoiceSta-tion™ 500 wall module. Press the Hold button to place the call on hold, then pick up the receiver of the telephone connected to the data port. You may also connect a fax machine or computer modem to the data port.Audio cable(RCA cable)

VoiceStation™ 500 - 8Fax MachineTelephonesnoitpo trop ataDeludoM llaWFax MachineTelephonesnoitpo trop ataDeludoM llaWComputerBluetooth Mode is an additional new mode of operation offered by the VoiceStation™ 500. This feature enables you to com-bine the convenience of a mobile phone or computer calling application with the acoustics of a conference phone. For ex-ample, if you were in a call on your mobile telephone, you could connect your mobile phone via Bluetooth to the VoiceStation™ 500 and use its speaker and microphones to continue your conversation and include everyone in the room in the conversation. Bluetooth Mode on the VoiceStation™ 500 provides unlimited ﬂexibility to conference anywhere, even in environments where there are no analog lines or telephony infrastructure.Bluetooth mode can be established in one of three ways:• Manually establish a Bluetooth connection with VoiceStation™ 500 from a previously unpaired mobile phone (see instructions below), or;• Manually establish a Bluetooth connection with VoiceStation™ 500 from a previously paired mobile phone (select “PLCM VS500” from a list of paired devices on your mobile phone), or;• Press the Link button to go to Bluetooth Mode. At this point, pressing th eon-hook/off-hook button on VoiceStation™ 500 will initiate a Bluetooth link to the last paired mobile phone that it was connected to. Once connected it will establish the Bluetooth mode without further user action. During this time, the Link Indicator will be solid blue. If a Bluetooth link cannot be established within 60 seconds, VoiceStation™ 500 will revert to POTS mode.Initiating Bluetooth Mode:Press Link button for 3 seconds to initiate pairing mode (only if VoiceStation™ 500 is not off-hook in POTS mode)• Link Indicator = fast ﬂashing blue (once per second), beeping occurs• Activate Bluetooth mode on your mobile phone, and select “Look For Devices”• Your mobile phone will ﬁnd device “PLCM VS500”. Choose to pair with “PLCM VS500”.• The passcode is “0000”• After the passcode is accepted, an automatic link exists between the VoiceStation™ 500 and the mobile phone (link indicator = solid blue or slow blink, beeping occurs again Using Bluetooth Audio

VoiceStation™ 500 - 10local sales representative for more infor-mation about these adapter kits.You can also use the provided Computer Calling Cable with the VoiceStation™ 500’s 2.5mm audio jack. The Computer Calling Cable allows you to make calls over the Internet using the VoiceStation™ 500. This feature enables you to combine the convenience of Internet phone calls via applications such as Skype, AIM, MSN Messenger, Yahoo! Messenger, and corporate IP softphones, with the audio quality of Polycom’s legendary conference phones. Simply plug the Computer Call-ing Cable into your VoiceStation™ 500 on one end, and then connect the cable to the sound card connectors on your desktop computer or laptop. When in POTS mode, inserting a 2.5mm cable automatically enables the Wired Audio mode, and the amber link indicator will automatically come on. It is not pos-sible to have a Bluetooth connection while in the amber mode. Removing the 2.5mm cable automatically reverts the VoiceSta-tion™ 500 to POTS mode.When you are in active 2.5mm Wired Mode it is possible to receive an incoming POTS call. To pick up an incoming POTS call you simply press the Off-Hook/On-Hook button and the link indicator will turn off. This indicates that you are now in POTS mode. As soon as you are done with your POTS call, you can press the Link button again so that the amber link indicator appears, and you are now back in Wired mode.Start → Settings → Control Panel → Sounds and Audio Devices → Audio → Sound Recording → Volume → Micro-phone (Advanced) → Mic Boost “ON”For best audio performance when using the Computer Calling Cable with VoiceStation™ 500, be sure to turn on “Mic Boost” in the Windows® XP Sounds and Audio Devices menu as shown below. (Settings may vary depending on Operating System.)

VoiceStation™ 500 - 11MaintenanceTroubleshootingClean the VoiceStation™ 500 with a soft, dry cloth. Do not use alcohol- or petroleum-based cleaners.Mufﬂed or “In a Well” Reception► Speak closer to the phone so that the microphones pick up your speech more accurately.► Add more sound absorbency to the room.Excessive Noise► Noisy equipment such as a com-puter or fan may make it difﬁcult to hear the other party. Both parties should turn off noisy equipment.► Try calling again to see if a differ-ent line provides a better connec-tion.Physical Damage► If physical damage is severe enough that the internal parts become visible, disconnect the VoiceStation™ 500 immediately. ► Do not reconnect to the network until the VoiceStation™ 500 has been repaired.No Dial Tone► Check that all connections are cor-rect and tight.► Make sure the short cable is con-nected to a standard analog phone line.► Try a different telephone line.Phone Does Not Ring► Adjust the Ringer with the Volume up button.Short Silences, Echoes, or Clipped Speech► Do not move VoiceStation™ 500 while it is in use.► Keep your hands away from the phone during calls.► Keep papers, cups, coffee pots, and other objects away from the phone.► At the beginning of a call, allow each speaker present to speak in turn for a few moments to enable the phone’s electronics to adjust to the acoustic environment.► The other party may be using low quality equipment or a half-duplex conference bridge, in which case there is no solution.

VoiceStation™ 500 - 12Polycom Limited WarrantyPolycom warrants to the end user that the system will be in good working order on the date Polycom or its authorized reseller delivers or installs the system, whichever is later (Warranty Date). If you notify Polycom or its Authorized Dealer within one year of the Warranty Date that the system is not in good working order, Polycom will, without charge , repair or replace, at its option, the system compo-nents that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis. If Polycom determines that your system cannot be repaired or replaced, Polycom will remove the system and, at your option, refund the purchase price of your system or apply the purchase price towards the purchase of another Polycom system. A summary of Polycom maintenance coverage may be obtained from Polycom by calling 1.800.451.0995 (in the continental U.S. only). If you purchased your system from a Polycom Authorized Dealer, contact your reseller for the details of the maintenance plan applicable to your system. This Polycom limited warranty covers damage to the system caused by power surges. Polycom will not be responsible under this limited warranty for damages resulting from: ► Failure to follow Polycom’s installa-tion, operation, or maintenance instruc-tions.► Unauthorized system modiﬁcation, movement, or alteration..► Unauthorized use of common carrier communication services accessed through the system.► Abuse, misuse, negligent acts or omissions of the customer and persons under the customer’s control; or► Acts of third parties and acts of God.Polycom’s obligation to repair, replace, or refund, as set forth above, is your exclusive remedy. Except as speciﬁcally set forth above, Polycom, its afﬁliates, suppliers, and dealers make no warranties, express or implied, and speciﬁcally disclaim any warranties of merchantability or ﬁtness for a particular purpose.Limitations of LiabilityThe liability of Polycom and its afﬁliates and suppliers for any claims, losses, dam-ages, or expenses from any cause whatso-ever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven; or (2) the repair cost, replacement cost, license fee, annual rental charge, or purchase price, as the case may be, of the equipment that gives rise to the claim. In no event shall Polycom and its afﬁliates and suppliers be liable for any incidental, special, reliance, consequential, or indirect loss or damage arising out of or in anyway in connection with the use of the equipment. As used in this paragraph, consequential damages include, but are not limited to, the following: lost proﬁts, lost revenues, and losses arising out of unauthorized use (or charges for such use) of common carrier telecommunications services or facilities accessed through or connected to the equipment. For personal injury caused by Polycom’s negligence, Polycom’s liability shall be limited to proven damages. No action or proceed-ing against Polycom or its afﬁliates or

VoiceStation™ 500 - 14This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme N M B-003 du Canada.Canadian Department of Communications NoticeA FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 complaint. See the rest of these installation instructions for details.The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company.WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:1. Remain on the line and briefly ex-plain to the dispatcher the reason for the call.2. Perform such activities in the off-peak hours, such as early morning or late evening.Ring Equivalency Number (REN)Automatic DialingTelephone Company ConnectorCanadian Telephone Company RequirementsNOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.

VoiceStation™ 500 - 15This precaution may be particularly important in rural areas.Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.’’“NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.’’The term “IC:” before the certification/registration number dignifies only that the Industry Canada technical specifications were met.Exhibit J - Customer InformationThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identiﬁer in the format US: 2HWTF09BSOUNDS2. If requested, this number must be provided to the telephone company.• FCC Registration Number: US: 2HWTF09BSOUNDS2• Ringer Equivalence Number (REN): 0.9B• Facility Interface Code (FIC): 02LS2• Service Order Code (SOC): 6.0Y• USOC Jack Type: RJ11CIf this equipment VoiceStation™ 500 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service.If trouble is experienced with this equipment VoiceStation™ 500, for repair or warranty information, please contact Polycom Inc.: 1-888-248-4143; 1-408-474-2067 Option 1; 4750 Willow Road, Pleasanton, CA 94588-2708, USA; or http://www.polycom.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporate commission for information.)Portions of the software contained in this product are Copyright © 1995 - 2003, SPIRIT.

VoiceStation™ 500 - 16CE Mark R & TTE Directive (EU Only)This VoiceStation™ 500 has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.Declaration of ConformityHereby, Polycom Ltd. declares that this VoiceStation™ 500 is in compliance with the essential requirements and other rel-evant provisions of Directive 1999/5/EC.KonformitetserklæringHermed erklærer Polycom Ltd., at indeståVoiceStation™ 500 er I overensstemmelse med de grundlæggende krav og de relevante punkter I direktiv 1999/5/EF.KonformitätserklärungHiermit erklärt Polycom Ltd., dass VoiceStation™ 500 die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt.VaatimustenmukaisuusvakuutusPolycom Ltd. vakuuttaa täten, että VoiceStation™ 500 on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen.Déclaration de ConformitéPar la présente, Polycom Ltd, declare que ce VoiceStation™ 500 est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.Dichiarazione di ConformitàCon la presente Polycom Ltd. dichiara che il VoiceStation™ 500 soddisfa i requisiti essenziali e le altre disposizioni pertinenti della directtiva 1999/5/CE.Verklaring Van OvereenstemmingHierbij verklaart Polycom Ltd. dat diens VoiceStation™ 500 voldoet aan de basisvereisten en andere relevante voorwaarden van EG-rightlijn 1999/5/EG.Declaração de ConformidadeAttravés da presente, a Polycom Ltd. declara que este VoiceStation™ 500 se encontra em conformidade com os requisitos essenciais e outras desposições relevantes da Directiva 1999/5/CE.Declaración de ConformidadPor la presente declaración, Polycom Ltd. declara que este VoiceStation™ 500 cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.

VoiceStation™ 500 - 17Polycom VoiceStation™ 500 SpeciﬁcationsConference AreasVoiceStation™ 500 is ideal for basic con-ferencing in ofﬁces and small conference rooms, accommodating 4 or fewer meeting participants.Features and FunctionsVoiceStation™ 500 is easy-to-use, with its universal keypad and intuitive functions. It also offers Bluetooth connectivity for communicating with Bluetooth-enabled devices such as mobile phones and com-puters.Console► Size: 9.5 in x 9.25 in x 3.0 in (24.2 cm x 23.5 cm x 7.6 cm) (L, W, H)► Weight: 1.25 lbs (0.57 kg)► Power: 110V 60Hz AC / 220V 50Hz AC (depending on country)► Network Interface: Analog PBX or public switched telephone► Keypad: 19-key telephone keypad including:• On-hook/Off-hook• Flash, Redial, Mute• Volume Up, Volume Down• Telco/Mobile/Bluetooth► LEDs: Off-Hook, Active Call, Hold, Mute, Bluetooth On► Console Loudspeaker:• Frequency response: 300 to 3300 Hz• Volume: Adjustable to 94 dBA SPL (peak) volume at 0.5 m► Console Microphone: 3 cardioid microphones 300 to 3500 Hz► Audio:• Polycom Acoustic Clarity full duplex (IEEE 1329 Type 1)• Up to 7 ft. microphone pickup range• Gated microphones with intel-ligent microphone mixing• Dynamic Noise ReductionRegulatory Compliance► NA CI/C-UL► FCC Part 68► FCC Part 15 Class B► FCC Part 15.247 / RSS-210 Issue 6 (for Bluetooth operation only)► Canadian ICES-003► CE Mark (R & TTE Directive)► RoHS compliant?► VCCI Class B (Japan)Environmental Requirements► Operating Temperature: 40 º -104 º F (5º to 40º C) operating► Relative Humidity: 20% to 85% (non-condensing)► Storage Temperature: 22º-131º F (30º-55º C)Recommended Room Conditions► Room Size: 225 sq. ft or 15 ft by 15 ft (<25 m2 or 5m X 5m)► Reverberation Time: <0.4 seconds► Noise Level: <48 dBAVoiceStation™ 500 Ships With:► Telephone console unit► Power module► 21 ft (6.4 m) cord to console► 7 ft. (2.1 m) telco cable to RJ-11 telephone jack► 2.5mm wired jack for directly con-necting Bluetooth-enabled telephone► 2.5mm wired jack for directly con-necting Bluetooth-enabled computer► User GuideWarranty► 12 months

VoiceStation™ 500 - 18► North America (incl. Mexico): 2200-17900-001► Australia & New Zealand: 2200-17900-002)► France: 2200-17900-107► Germany: 2200-17900-120► Japan: 2200-17900-002► Netherlands: 2200-17900-122► South America: 2200-17900-015► Sweden: 2200-17900-120► Sweden: 2200-17900-120IMPORTANT NOTEFCC Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equip-ment should be installed and operated with minimum distance of 20cm between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Part Numbers: