Pontiac 2008 Vibe Warranty Guide
2015-10-24
: Pontiac Pontiac-2008-Pontiac-Vibe-Warranty-818963 pontiac-2008-pontiac-vibe-warranty-818963 pontiac pdf
Open the PDF directly: View PDF .
Page Count: 40
- 2008 Pontiac Limited Warranty and Owner Assistance Information BookTOC
- An Important Message to Pontiac Owners...
- Warranty Coverage at a Glance
- General Motors Corporation New Vehicle Limited Warranty
- Things You Should Know About the New Vehicle Limited Warranty
- Warranty Repairs — Component Exchanges
- Warranty Repairs — Recycled Material
- Tire Service
- 6.6L DURAMAX® Diesel Engine Components
- Aftermarket Engine Performance Enhancement Products and Modifications
- After-Manufacture “Rustproofing”
- Paint, Trim, and Appearance Items
- Vehicle Operation and Care
- Maintenance and Warranty Service Records
- Chemical Paint Spotting
- Warranty Coverage — Extensions
- Touring Owner Service — Foreign Countries
- Warranty Service — Foreign Countries
- Original Equipment Alterations
- Recreation Vehicle and Special Body or Equipment Alterations
- Pre-Delivery Service
- Production Changes
- Noise Emissions Warrantyfor Light Duty Trucks Over 10,000 LBS Gross Vehicle Weight Rating (GVWR) Only
- Emission Control Systems Warranty
- Owner Assistance
- Customer Satisfaction Procedure
- State Warranty Enforcement Laws
- Assistance For Text Telephone (TTY) Users
- Pontiac Roadside Assistance
- Pontiac Courtesy Transportation
- Warranty Information for California Only
- Special Coverage Adjustment Programs Beyond the Warranty Period
- Customer Assistance Offices
- Online Owner Center
![](asset-1.png)
IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains
owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
![](asset-2.png)
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from GM.
©2007 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A. GENERAL MOTORS,
GM, PONTIAC, and the PONTIAC emblems are registered trademarks of General Motors Corporation.
Part No. 15859555 B Second Printing
![](asset-3.png)
An Important Message to Pontiac Owners... .........1
Pontiac’s Commitment to You .............................1
Owner Assistance .............................................1
GM Participation in an Alternative Dispute
Resolution Program ........................................1
Warranty Service — United States and
Canada ........................................................1
Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2
Emission Control System Warranty ......................2
General Motors Corporation New Vehicle
Limited Warranty .............................................4
What Is Covered ...............................................4
What Is Not Covered .........................................7
Things You Should Know About the New
Vehicle Limited Warranty ................................10
Warranty Repairs — Component Exchanges .......10
Warranty Repairs — Recycled Material ...............10
Tire Service ....................................................10
6.6L DURAMAX
®
Diesel Engine Components ......11
Aftermarket Engine Performance Enhancement
Products and Modifications ............................11
After-Manufacture “Rustproofing” ........................12
Paint, Trim, and Appearance Items ....................12
Vehicle Operation and Care ..............................12
Maintenance and Warranty Service Records ........12
Chemical Paint Spotting ...................................13
Warranty Coverage — Extensions ......................13
Touring Owner Service — Foreign Countries .......14
Warranty Service — Foreign Countries ...............14
Original Equipment Alterations ...........................15
Recreation Vehicle and Special Body or
Equipment Alterations ...................................15
Pre-Delivery Service ........................................16
Production Changes .........................................16
Noise Emissions Warrantyfor Light Duty Trucks
Over 10,000 LBS Gross Vehicle Weight
Rating (GVWR) Only .....................................16
Emission Control Systems Warranty ..................17
What Is Covered .............................................17
How to Determine the Applicable Emissions
Control System Warranty ...............................17
Federal Emission Control System Warranty .........18
California Emission Control System Warranty .......19
Emission Warranty Parts List ............................22
Replacement Parts ..........................................27
Maintenance and Repairs .................................28
Claims Procedure ............................................29
2008 Pontiac Limited Warranty and Owner Assistance Information
![](asset-4.png)
Owner Assistance .............................................30
Customer Satisfaction Procedure .......................30
State Warranty Enforcement Laws .....................31
Assistance For Text Telephone (TTY) Users .......31
Pontiac Roadside Assistance ............................32
Pontiac Courtesy Transportation ........................32
Warranty Information for California Only ..............32
Special Coverage Adjustment Programs
Beyond the Warranty Period ..........................33
Customer Assistance Offices .............................33
Online Owner Center .......................................34
2008 Pontiac Limited Warranty and Owner Assistance Information
![](asset-5.png)
An Important Message to Pontiac Owners...
Pontiac’s Commitment to You
We are committed to assuring your satisfaction with
your new Pontiac.
Your Pontiac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Pontiac dealer is best equipped to provide all
of your service needs. Should you ever encounter a
problem that is not resolved during or after the limited
warranty period, talk to a member of dealer management.
Under certain circumstances, GM and/or GM dealers
may provide assistance after the limited warranty period
has expired when the problem results from a defect
in material or workmanship. These instances will be
reviewed on a case-by-case basis. If your problem
has not been resolved to your satisfaction, follow the
“Customer Satisfaction Procedure” as outlined under
Owner Assistance on page 30.
We thank you for choosing a Pontiac.
GM Participation in an Alternative
Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 30 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service — United States and
Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and parts
inventory to make any necessary warranty repairs should
they be required during the warranty period. We ask that
you return to your selling dealer for warranty repairs.
In the event of an emergency repair, you may take your
vehicle to any authorized GM dealer for warranty repairs.
However, certain warranty repairs require special tools or
training that only a dealer selling your brand may have.
Therefore, not all dealers are able to perform every
repair. If a particular dealership cannot assist you, then
contact the Customer Assistance Center. If you have
changed your residence, visit any Pontiac dealer in the
United States or Canada for warranty service.
1
![](asset-6.png)
Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
•Coverage is for the first 3 years or 36,000 miles,
whichever comes first.
Powertrain
•Coverage is for the first 5 years or 100,000 miles,
whichever comes first.
Sheet Metal
•Corrosion coverage is for the first 3 years or
36,000 miles, whichever comes first.
•Rust-through coverage is for the first 6 years or
100,000 miles, whichever comes first.
6.6L DURAMAX
®
Diesel Engine
(If Equipped)
•Coverage is for the first 5 years or 100,000 miles,
whichever comes first.
Emission Control System Warranty
For light duty trucks, see “How to Determine the
Applicable Emissions Control System Warranty” under
Emission Control Systems Warranty on page 17 for
more information.
2
![](asset-7.png)
Federal
•Gasoline Engines
− Defects and performance for cars and light duty
truck emission control systems are covered for the
first 2 years or 24,000 miles, whichever comes
first. From the first 2 years or 24,000 miles to
3 years or 36,000 miles defects in material or
workmanship continue to be covered under the
New Vehicle Limited Warranty Bumper-to-Bumper
coverage explained previously. Specified major
components are covered for the first 8 years or
80,000 miles, whichever comes first.
− Defects and performance for heavy duty truck
emission control systems are covered for the first
5 years or 50,000 miles, whichever comes first.
•6.6L DURAMAX
®
Diesel Engines are covered
for the first 5 years or 50,000 miles, whichever
comes first.
California
•Gasoline Engines
− Defects and performance for cars and trucks
with light duty or medium duty emission
control systems are covered for the first 3 years
or 50,000 miles, whichever comes first.
− Specified components for cars or light duty
trucks equipped with light duty or medium
duty truck emission control systems are covered
for the first 7 years or 70,000 miles, whichever
comes first.
•6.6L DURAMAX
®
Diesel Engines
− Defects and performance for the emission control
systems are covered for the first 5 years or
50,000 miles, whichever comes first.
− Specified components for the emission control
system are covered for the first 7 years or
70,000 miles, whichever comes first.
Important: Some California emission vehicles may
have special coverages longer than those listed here.
See “California Emission Control System Warranty”
under Emission Control Systems Warranty on page 17.
Noise Emissions
•Coverage is for applicable vehicles weighing over
10,000 lbs based on the Gross Vehicle Weight
Rating (GVWR) only, for the entire life of the
vehicle.
3
![](asset-8.png)
General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the
warranty period in accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the
United States and normally operated in the United States
or Canada, and is provided to the original and any
subsequent owners of the vehicle during the warranty
period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
No Charge
Warranty repairs, including towing, parts, and labor, will
be made at no charge.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Pontiac
dealer facility within the warranty period and request
the needed repairs. A reasonable time must be allowed
for the dealer to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and ends
at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except for other
coverages listed here under “What Is Covered” and
those items listed under “What Is Not Covered” later
in this section.
4
![](asset-9.png)
Powertrain Coverage
The powertrain is covered for 5 years or 100,000 miles,
whichever comes first, except for other coverages
listed here under “What is Covered” and those items
listed under “What is Not Covered” later in this section.
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing, OHC
carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all
internal lubricated parts, torque converter, transfer case,
transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets.
Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship under the
Bumper-to-Bumper coverage. Any tire replaced will
continue to be warranted for the remaining portion of
the Bumper-to-Bumper coverage period.
Following expiration of the Bumper-to-Bumper
coverage, tires may continue to be covered under the tire
manufacturer’s warranty. Review the tire manufacturer’s
warranty booklet or consult the tire manufacturer
distributor for specific details.
Accessory Coverages
All GM accessories and parts sold by GM and
permanently installed on a GM vehicle prior to delivery
will be covered under the provisions of the New Vehicle
Limited Warranty. In the event GM accessories are
installed after vehicle delivery, or are replaced under the
new vehicle warranty, they will be covered, parts and
labor, for the balance of the vehicle warranty, but in no
event less than 12 months/12,000 miles. This coverage
is only effective for GM accessories permanently installed
by a GM dealer or an associated GM-approved
Accessory Distributor/Installer (ADI).
5
![](asset-a.png)
GM accessories sold over-the-counter, or those not
requiring installation, will continue to receive the
standard GM Dealer Parts Warranty of 12 months
from the date of purchase, parts only.
GM Licensed Accessories are covered under the
accessory-specific manufacturer’s warranty and are
not warranted by GM or its dealers.
Notice: This warranty excludes:
Any communication device that becomes
unusable or unable to function as intended
due to unavailability of compatible wireless
service or GPS satellite signals.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion and
rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 3 years or 36,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through, an actual hole in the sheet metal, is covered for
up to 6 years or 100,000 miles, whichever comes first.
Important: Cosmetic or surface corrosion, resulting
from stone chips or scratches in the paint, for example,
is not included in sheet metal coverage.
Towing
Towing is covered to the nearest Pontiac dealer if your
vehicle cannot be driven because of a warranted defect.
6.6L DURAMAX
®
Diesel Engine Coverage
For trucks equipped with a 6.6L DURAMAX
®
Diesel
Engine, the diesel engine, except those items listed
under “What Is Not Covered” later in this section,
is covered for 5 years or 100,000 miles, whichever
comes first. For additional information, refer to Things
You Should Know About the New Vehicle Limited
Warranty on page 10. Also refer to the appropriate
emission control system warranty for possible additional
coverages.
6
![](asset-b.png)
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage
from improper inflation, spinning, as when stuck in
mud or snow, tire chains, racing, improper mounting or
dismounting, misuse, negligence, alteration, vandalism,
or misapplication is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market
or factory installed, should expect that with normal
operation the bedliner will move. This movement
may cause finish damage and/or squeaks and rattles.
Therefore, any damage caused by the bedliner is not
covered under the terms of the warranty.
Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the following is
not covered.
•Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
•Misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner manual.
•Alteration or modification to the vehicle including
the body, chassis, or components after final
assembly by GM.
•Coverages do not apply if the odometer has been
disconnected, its reading has been altered, or
mileage cannot be determined.
Important: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
7
![](asset-c.png)
Damage or Corrosion Due to Environment,
Chemical Treatments, or Aftermarket
Products
Damage caused by airborne fallout, salt from sea air,
salt or other materials used to control road conditions,
chemicals, tree sap, stones, hail, earthquake, water or
flood, windstorm, lightning, the application of chemicals,
or sealants subsequent to manufacture, etc., is not
covered. See “Chemical Paint Spotting” under Things
You Should Know About the New Vehicle Limited
Warranty on page 10 for more details.
Damage Due to Insufficient or Improper
Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to use
or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner manual is not covered.
Damage Due to Contaminated or Poor
Quality Fuel
Poor fuel quality or incorrect fuel may cause drivability
problems such as hesitation, lack of power, stall or
no start. It may also render gauges inoperable or
degrade functionality for components such as spark
plugs, oxygen sensors and the catalytic converter.
Damage from poor fuel quality, water contamination,
incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specifications
which were developed by automobile manufacturers
around the world and contained in the World-Wide Fuel
Charter which is available from the Alliance of Automobile
Manufacturers at www.autoalliance.org/fuel_charter.htm.
Gasoline meeting these specifications could provide
improved drivability and emission control system
performance compared to other gasoline.
8
![](asset-d.png)
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner manual are
at the owner’s expense. Vehicle lubrication, cleaning,
or polishing are not covered. Failure of or damage to
components requiring replacement or repair due to
vehicle use, wear, exposure, or lack of maintenance
is not covered.
Items such as:
•Audio System Cleaning
•Brake Pads/Linings
•Clutch Linings
•Coolants and Fluids
•Filters
•Keyless Entry Batteries *
•Limited Slip Rear Axle Service
•Tire Rotation
•Wheel Alignment/Balance **
•Wiper Inserts
are covered only when replacement or repair is the
result of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
•Inconvenience
•Lodging, meals, or other travel costs
•Loss of vehicle use
•Payment for loss of time or pay
•State or local taxes required on warranty repairs
•Storage
Other Terms: This warranty gives you specific legal
rights and you may also have other rights which
vary from state to state.
GM does not authorize any person to create for it
any other obligation or liability in connection with these
vehicles. Any implied warranty of merchantability or
fitness for a particular purpose applicable to this
vehicle is limited in duration to the duration of this
written warranty. Performance of repairs and needed
adjustments is the exclusive remedy under this
written warranty or any implied warranty. GM shall
not be liable for incidental or consequential
damages, such as, but not limited to, lost wages
or vehicle rental expenses, resulting from breach
of this written warranty or any implied warranty.*
* Some states do not allow limitations on how long an
implied warranty will last or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
9
![](asset-e.png)
Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs — Component
Exchanges
In the interest of customer satisfaction, GM may offer
exchange service on some vehicle components.
This service is intended to reduce the amount of time
your vehicle is not available for use due to repairs.
Components used in exchange are service replacement
parts which may be new, remanufactured, reconditioned,
or repaired, depending on the component involved.
All exchange components used meet GM standards and
are warranted the same as new components. Examples
of the types of components that might be serviced
in this fashion include: engine and transmission
assemblies, instrument cluster assemblies, radios,
compact disc players, tape players, batteries, and
powertrain control modules.
Warranty Repairs — Recycled Material
Environmental Protection Agency (EPA) guidelines
and GM support the capture, purification, and reuse
of automotive air conditioning refrigerant gases
and engine coolant. As a result, any repairs GM may
make to your vehicle may involve the installation
of purified reclaimed refrigerant and coolant.
Tire Service
Any authorized Pontiac or tire dealer for your brand of
tires can assist you with tire service. If, after contacting
one of these dealers, you need further assistance or you
have questions, contact Pontiac Customer Assistance
Center. The toll-free telephone numbers are listed under
Owner Assistance on page 30.
10
![](asset-f.png)
6.6L DURAMAX
®
Diesel Engine
Components
For trucks equipped with 6.6L Duramax
®
Diesel Engine,
the complete engine assembly, including turbocharger
components, is covered for defects in material or
workmanship for 5 years or 100,000 miles, whichever
comes first.
•Cylinder block and heads and all internal parts,
intake and exhaust manifolds, timing gears, timing
gear chain or belt and cover, flywheel, harmonic
balancer, valve covers, oil pan, oil pump, water
pump, fuel pump, engine mounts, seals, and
gaskets
•Diesel Fuel Metering System: injection pump,
nozzles, high pressure lines, and high pressure
sealing devices
•Glow Plug Control System: control/glow plug
assembly, glow plugs, cold advance relay, and
Engine Control Module (ECM)
•Fuel injection control module, integral oil cooler,
transmission adapter plate, left and right common
fuel rails, fuel filter assembly, fuel temperature
sensor, and function block
Important: Some of these components may also be
covered by the Emission Warranty. See the “Emission
Warranty Parts List” under Emission Control Systems
Warranty on page 17 for details.
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine performance products and
modifications promise a way to increase the horsepower
and torque levels of your vehicle’s powertrain.
You should be aware that these products may have
detrimental effects on the performance and life of
the engine, exhaust emission system, transmission,
and drivetrain. The Duramax
®
Diesel Engine, Allison
Automatic Transmission
®
, and drivetrain have been
designed and built to offer industry leading durability
and performance in the most demanding applications.
Engine power enhancement products may enable
the engine to operate at horsepower and torque levels
that could damage, create failure, or reduce the life
of the engine, engine emission system, transmission,
and drivetrain. Damage, failure, or reduced life of
the engine, transmission, emission system, drivetrain
or other vehicle components caused by aftermarket
engine performance enhancement products or
modifications may not be covered under your
vehicle warranty.
11
![](asset-10.png)
After-Manufacture “Rustproofing”
Your vehicle was designed and built to resist corrosion.
Application of additional rust-inhibiting materials is
neither necessary nor required under the Sheet Metal
Coverage. GM makes no recommendations concerning
the usefulness or value of such products.
Application of after-manufacture rustproofing products
may create an environment which reduces the corrosion
resistance built into your vehicle. Repairs to correct
damage caused by such applications are not covered
under your New Vehicle Limited Warranty.
Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other appearance
items are normally corrected during new vehicle
preparation. If you find any paint or appearance
concerns, advise your dealer as soon as possible.
Your owner manual has instructions regarding the
care of these items.
Vehicle Operation and Care
Considering the investment you have made in your
Pontiac, we know you will want to operate and maintain
it properly. We urge you to follow the maintenance
instructions in your owner manual.
If you have questions on how to keep your vehicle in
good working condition, see your Pontiac dealer, the
place many customers choose to have their maintenance
work done. You can rely on your Pontiac dealer to use
the proper parts and repair practices.
Maintenance and Warranty Service
Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important if a
question arises as to whether a malfunction is caused
by lack of maintenance or a defect in material or
workmanship.
A “Maintenance Record” is provided in the maintenance
schedule section of the owner manual for recording
services performed.
The servicing dealer can provide a copy of any warranty
repairs for your records.
12
![](asset-11.png)
Chemical Paint Spotting
Some weather and atmospheric conditions can create a
chemical fallout. Airborne pollutants can fall upon and
adhere to painted surfaces on your vehicle. This damage
can take two forms: blotchy, ring-shaped discolorations,
and/or small irregular dark spots etched into the paint
surface.
Although no defect in the factory applied paint causes
this, Pontiac will repair, at no charge to the owner,
the painted surfaces of new vehicles damaged by
this fallout condition within 12 months or 12,000 miles
of purchase, whichever comes first.
Warranty Coverage — Extensions
Time Extensions: The New Vehicle Limited Warranty
will be extended one day for each day beyond the first
24 hour period in which your vehicle is at an authorized
dealer facility for warranty service. You may be asked to
show the repair orders to verify the period of time the
warranty is to be extended. Your extension rights may
vary depending on state law.
Mileage Extensions: Prior to delivery, some mileage is
put on your vehicle during testing at the assembly plant,
during shipping, and while at the dealer facility. The
dealer records this mileage on the first page of this
warranty booklet at delivery. For eligible vehicles, this
mileage will be added to the mileage limits of the warranty
ensuring that you receive full benefit of the coverage.
Mileage extension eligibility:
•Applies only to new vehicles held exclusively in new
vehicle inventory.
•Does not apply to used vehicles, GM owned
vehicles, dealer owned used vehicles, or dealer
demonstrator vehicles.
•Does not apply to vehicles with more than
1,000 miles on the odometer even though the
vehicle may not have been registered for license
plates.
13
![](asset-12.png)
Touring Owner Service — Foreign
Countries
If you are touring in a foreign country and repairs
are needed, take your vehicle to a GM dealer facility,
preferably one which sells and services Pontiac vehicles.
Once you return to the United States you should provide
your dealer with a statement of circumstances, the
original repair order, proof of ownership, and any paid
receipt indicating the work performed and parts replaced
for reimbursement consideration.
Important: Repairs made necessary by the use of
improper or dirty fuels and lubricants are not covered
under warranty. See your owner manual for additional
information on fuel requirements when operating in
foreign countries.
Warranty Service — Foreign Countries
This warranty applies to GM vehicles registered
in the United States and normally operated in the
United States or Canada. If you have permanently
relocated and established household residency in
another country, GM may authorize the performance
of repairs under the warranty authorized for vehicles
generally sold by GM in that country. Contact an
authorized GM dealer in your country for assistance.
Important: GM warranty coverages may be void
on GM vehicles that have been imported/exported
for resale.
14
![](asset-13.png)
Original Equipment Alterations
This warranty does not cover any damage or failure
resulting from modification or alteration to the vehicle’s
original equipment as manufactured or assembled
by General Motors. Examples of the types of alterations
that would not be covered include cutting, welding,
or disconnecting of the vehicle’s original equipment
parts and components.
Additionally, General Motors does not warranty
non-GM parts and/or calibrations. The use of parts
and/or control module calibrations not issued through
General Motors will void the warranty coverage for those
components that are damaged or otherwise affected
by the installation of the non-GM part and/or control
module calibration.
The only exception is that non-GM parts labeled
“Certified to EPA Standards” are covered by the
Federal Emissions Performance Warranty.
Recreation Vehicle and Special Body
or Equipment Alterations
Installation or alterations to the original equipment
vehicle, or chassis, as manufactured and assembled by
GM, are not covered by this warranty. The special body
company, assembler, or equipment installer is solely
responsible for warranties on the body or equipment
and any alterations to any of the parts, components,
systems, or assemblies installed by GM. Examples
include, but are not limited to, special body installations,
such as recreational vehicles, the installation of any
non-GM part, cutting, welding, or the disconnecting
of original equipment vehicle or chassis parts and
components, extension of wheelbase, suspension
and driveline modifications, and axle additions.
15
![](asset-14.png)
Pre-Delivery Service
Defects in the mechanical, electrical, sheet metal,
paint, trim, and other components of your vehicle may
occur at the factory or while it is being transported to the
dealer facility. Normally, any defects occurring during
assembly are identified and corrected at the factory
during the inspection process. In addition, dealers
inspect each vehicle before delivery. They repair any
uncorrected factory defects and any transit damage
detected before the vehicle is delivered to you.
Any defects still present at the time the vehicle is
delivered to you are covered by the warranty. If you find
any defects, advise your dealer without delay. For further
details concerning any repairs which the dealer may have
made prior to you taking delivery of your vehicle, ask your
dealer.
Production Changes
GM and GM dealers reserve the right to make changes
in vehicles built and/or sold by them at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold by them.
Noise Emissions Warranty
for Light Duty Trucks Over
10,000 LBS Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who purchases the
vehicle for purposes other than resale and to each
subsequent purchaser of this vehicle, as manufactured
by GM, that this vehicle was designed, built, and
equipped to conform at the time it left GM’s control
with all applicable United States EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built,
and equipped by GM, and is not limited to any particular
part, component, or system of the vehicle manufactured
by GM. Defects in design, assembly, or in any part,
component, or vehicle system as manufactured by GM,
which, at the time it left GM’s control, caused noise
emissions to exceed Federal Standards, are covered
by this warranty for the life of the vehicle.
16
![](asset-15.png)
Emission Control Systems Warranty
The emission warranty on your vehicle is issued in
accordance with the U.S. Federal Clean Air Act. Defects
in material or workmanship in GM emission parts may
also be covered under the New Vehicle Limited Warranty
Bumper-to-Bumper coverage. There may be additional
coverage on GM diesel engine vehicles. In any case,
the warranty with the broadest coverage applies.
What Is Covered
The parts covered under the emission warranty are
listed under the “Emission Warranty Parts List” later
in this section.
How to Determine the Applicable
Emissions Control System Warranty
State and Federal agencies may require different
emission control system warranty depending on:
•Whether the vehicle conforms to regulations
applicable to light duty or heavy duty emission
control systems.
•Whether the vehicle conforms to or is certified for
California regulations in addition to U.S. EPA
Federal regulations.
All vehicles are eligible for Federal Emissions Control
System Warranty Coverage. If the emissions control
label contains language stating the vehicle conforms
to California regulations, the vehicle is also eligible
for California Emissions Control System Warranty
Coverage.
17
![](asset-16.png)
Federal Emission Control System
Warranty
Federal Warranty Coverage
•Car or Light Duty Truck with a Gross Vehicle
Weight Rating (GVWR) of 8,500 lbs. or less
− 2 years or 24,000 miles and 8 years or
80,000 miles for the catalytic converter or vehicle,
powertrain, control module, whichever comes first.
•Light Duty Truck equipped with Heavy Duty
Gasoline Engine and with a Gross Vehicle
Weight Rating (GVWR) greater than 8,500 lbs.
− 5 years or 50,000 miles, whichever comes first.
•Light Duty Truck equipped with Heavy Duty
Diesel Engine and with a Gross Vehicle Weight
Rating (GVWR) greater than 8,500 lbs.
− 5 years or 50,000 miles, whichever comes first.
Federal Emission Defect Warranty
GM warrants to the owner the following:
•The vehicle was designed, equipped, and built
so as to conform at the time of sale with the
applicable regulations of the Federal
Environmental Protection Agency (EPA).
•The vehicle is free from defects in material and
workmanship which cause the vehicle to fail to
conform with those regulations during the emission
warranty period.
Emission related defects in the genuine GM parts listed
under the Emission Warranty Parts List, including related
diagnostic costs, parts, and labor are covered by this
warranty.
18
![](asset-17.png)
Federal Emission Performance Warranty
Some states and/or local jurisdictions have established
periodic vehicle Inspection and Maintenance (I/M)
programs to encourage proper maintenance of your
vehicle. If an EPA-approved I/M program is enforced
in your area, you may also be eligible for Emission
Performance Warranty coverage when all of the
following three conditions are met:
•The vehicle has been maintained and operated
in accordance with the instructions for proper
maintenance and use set forth in the owner
manual supplied with your vehicle.
•The vehicle fails an EPA-approved I/M test during
the emission warranty period.
•The failure results, or will result, in the owner of the
vehicle having to bear a penalty or other sanctions,
including the denial of the right to use the vehicle,
under local, state, or federal law.
GM warrants that your dealer will replace, repair, or
adjust to GM specifications, at no charge to you, any of
the parts listed under the “Emission Warranty Parts List”
later in this section which may be necessary to conform to
the applicable emission standards. Non-GM parts labeled
“Certified to EPA Standards” are covered by the Federal
Emission Performance Warranty.
California Emission Control System
Warranty
This section outlines the emission warranty that GM
provides for your vehicle in accordance with the California
Air Resources Board. Defects in material or workmanship
in GM emission parts may also be covered under the
New Vehicle Limited Warranty Bumper-to-Bumper
coverage. There may be additional coverage on GM
diesel engine vehicles. In any case, the warranty with
the broadest coverage applies.
This warranty applies if your vehicle meets both of the
following requirements:
•Your vehicle is registered in California or other
states adopting California emission and
warranty regulations*.
•Your vehicle is certified for sale in California as
indicated on the vehicle’s emission control
information label.
* Important: Connecticut, Maine, Massachusetts,
Pennsylvania, Rhode Island, and Vermont have California
Emissions Warranty coverage. (New York adopted
California emission standards, but not the California
Emissions Warranty. The Federal Emissions Control
Warranty applies to all non-PZEV vehicles in New York.)
California Partial Zero Emission Vehicles (PZEV) have
extended coverage on all emission related parts.
Important: California, New York, Massachusetts,
Vermont, Maine, Connecticut, Rhode Island, and New
Jersey have PZEV Emission Warranty Coverage.
19
![](asset-18.png)
Your Rights and Obligations (For Vehicles
Subject to California Exhaust Emission
Standards)
The Emission Control System Warranty on your vehicle
is issued in accordance with the California Air Resources
Board and GM. In California, new motor vehicles must
be designed, equipped, and built to meet the states’
stringent anti-smog standards. GM must warrant your
vehicle’s emission control system for the periods of time
and mileage listed provided there has been no abuse,
neglect, or improper maintenance of your vehicle. Your
vehicle’s emission control system may include parts such
as the fuel injection system, ignition system, catalytic
converter, and engine computer. Also included are
hoses, belts, connectors, and other emission related
assemblies.
Where a warrantable condition exists, GM will repair
your vehicle at no cost to you including diagnosis, parts,
and labor.
California Emission Defect and Emission
Performance Warranty Coverage
For cars and trucks with light duty or medium duty
emissions:
•For 3 years or 50,000 miles, whichever comes first:
− If your vehicle fails a smog check inspection, GM
will make all necessary repairs and adjustments to
ensure that your vehicle passes the inspection.
This is your Emission Control System Performance
Warranty.
− If any emission related part on your vehicle is
defective, GM will repair or replace it. This is your
Short-term Emission Defects Warranty.
•For 7 years or 70,000 miles, whichever comes first:
− If an emission related part listed in this booklet
specially noted with coverage for 7 years
or 70,000 miles is defective, GM will repair or
replace it. This is your Long-term Emission
Control System Defects Warranty.
20
![](asset-19.png)
•For 8 years or 80,000 miles, whichever comes first:
− If the catalytic converter or vehicle (powertrain)
control module is found to be defective, GM will
repair or replace it under the Federal Emission
Control System Warranty.
•For 8 years or 100,000 miles, whichever comes
first for California Low Emission Vehicle 2 (LEV2)
vehicles equipped with option code NUA:
− If an emission related part listed in this booklet
specially noted with 7 years/70,000 miles or
8 years/80,000 miles is defective, GM will repair
or replace it. This is your Long-term Emission
Control System Defect Warranty.
•For 15 years or 150,000 miles, whichever comes
first for a Partial Zero Emission Vehicle (PZEV):
− If any emission related part listed in this booklet
is defective GM will repair or replace it. This is
your (PZEV) Emission Control System Defects
Warranty.
Any authorized Pontiac dealer will, as necessary
under these warranties, replace, repair, or adjust to
GM specifications any genuine GM parts that affect
emissions.
The applicable warranty period shall begin on the date
the vehicle is delivered to the first retail purchaser or, if
the vehicle is first placed in service as a demonstrator or
company vehicle prior to sale at retail, on the date the
vehicle is placed in such service.
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the
performance of the scheduled maintenance listed in
your owner manual. GM recommends that you retain all
maintenance receipts for your vehicle, but GM cannot
deny warranty coverage solely for the lack of receipts
or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a GM
dealer selling your vehicle line as soon as a problem
exists. The warranted repairs should be completed in
a reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that GM
may deny warranty coverage if your vehicle or a part
has failed due to abuse, neglect, improper or insufficient
maintenance, or modifications not approved by GM.
If you have any questions regarding your rights and
responsibilities under these warranties, you should
contact the Customer Assistance Center at
1-800-762-2737 or, in California, write to:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
21
![](asset-1a.png)
Emission Warranty Parts List
The emission parts listed here are covered under the
Emission Control System Warranty. The terms are
explained previously in this section under the “Federal
Emission Control System Warranty” and the “California
Emission Control System Warranty”.
Important: Certain parts may be covered beyond
these warranties if shown with asterisk(s) as follows:
•(*) 7 years/70,000 miles, whichever comes first,
California Emission Control System Warranty
coverage.
•(**) 8 years/80,000 miles, whichever comes first,
Federal Emission Control System Warranty
coverage. (Also applies to California certified light
duty and medium duty vehicles.)
•(*) and (**) are 8 years/100,000 miles, whichever
comes first, for California LEV2 vehicles equipped
with option code NUA.
The Emission Control Systems Warranty obligations do
not apply to conditions resulting from tampering,
abuse, neglect, or improper maintenance; or any other
item listed under “What Is Not Covered” under
General Motors Corporation New Vehicle Limited
Warranty on page 4. The “Other Terms” presented under
General Motors Corporation New Vehicle Limited
Warranty on page 4 also apply to the emission related
warranties.
Powertrain Control System
ABS Control Module **
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temperature Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Fuel Control Module **
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor (DoD™ only)
Oxygen Sensors
Powertrain Control Module (PCM) **
Programmable Read Only Memory (PROM)
Throttle Position Sensor
22
![](asset-1b.png)
Throttle Position Switch
Vehicle Control Module (VCM) **
Vehicle Speed Sensor
Wheel Speed Sensor
Transmission Controls and Torque Management
GMLAN (CAN) Communications Circuit
Manual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature Sensor
Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
Transmission Pressure Control Solenoids
Transmission Pressure Switches
Transmission Shift Solenoids
Transmission Speed Sensors
Fuel Management System
Common Rail Assembly (6.6L DURAMAX
®
Diesel) *
Diesel Fuel Injection Pump *
Diesel Fuel Injection Pump Timing Adjust
Diesel Fuel Injector Control Module – EDU
(6.6L DURAMAX
®
Diesel) *
Diesel Fuel Temperature Sensor
Direct Fuel Injector Assembly
(6.6L DURAMAX
®
Diesel) *
Fuel Injector
Fuel Pressure Regulator
Fuel Rail Assembly *
Fuel Rail Pressure Sensor
Function Block (6.6L DURAMAX
®
Diesel)
High Pressure Fuel Pump (SIDI) *
Air Management System
Air Cleaner
Air Cleaner Diaphragm Motor
Air Cleaner Resonator
23
![](asset-1c.png)
Air Cleaner Temperature Compensator Valve
Air Intake Ducts
Charge Air Control Actuator
Charge Air Control Solenoid Valve
Charge Air Control Valve
Charge Air Cooler *
Charge Air Cooler Fan
Idle Air Control Valve
Idle Speed Control Motor
Intake Manifold *
Intake Manifold Gasket (7/70 Only Uplander,
Montana SV6, and DURAMAX
®
Diesel) *
Intake Manifold Heater
Intake Manifold Tuning Valve
Intake Manifold Tuning Valve Relay
Supercharger Assembly *
Throttle Body * (Replacement Only)
Throttle Body Heater
Throttle Closing Dashpot
Turbocharger Assembly *
Turbocharger Boost Sensor
Turbocharger Oil Separator
Turbocharger Thermo Purge Switch
Vacuum Pump (6.6L DURAMAX
®
Diesel)
Ignition System
Camshaft Position Sensor(s)
Crankshaft Position Sensor(s)
Distributor
Distributor Cap
Distributor Pick Up Coil
Distributor Rotor
Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)
Glow Plug Relay (Diesel)
Ignition Coil(s)
Ignition Control Module
Ignition Timing Adjustment
Knock Sensor
Spark Plug Wires
Spark Plugs
24
![](asset-1d.png)
Catalytic Converter System
Catalytic Converter(s) and Muffler if attached
as assembly **
Diesel Exhaust Temperature and Pressure Sensors
Diesel Particulate Filter (DPF) *
Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox,
Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L
and XLR, (Impala and Grand Prix 5.3L right side) and
C/K Trucks < 14,000 GVWR 8.1L) *
Exhaust Manifold with Catalytic Converter attached
as assembly **
Exhaust Manifold Gasket
Exhaust Pipes and/or Mufflers (when located between
catalytic converters and exhaust manifold)
Positive Crankcase Ventilation System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation System
EGR Feed and Delivery Pipes or Cast-in Passages
EGR Valve
EGR Valve Cooler (6.6L DURAMAX
®
Diesel) *
EGR Vacuum Pump Assembly
(6.6L DURAMAX
®
Diesel)
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control System
(Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
25
![](asset-1e.png)
Fuel Tank(s) *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank Vacuum or Pressure Sensor
Hybrid
Auxiliary Transmission Fluid Pump
Battery Cooling Fan
Battery Pack Control Module (BPCM) *
Battery Pack Current Sensor
Brake Pedal Travel Sensor
Drive Motors A and B
Drive Motor A and B Resolvers
Drive Motor/Generator Control Module
(DMCM - HCP, MCPA, MCPB) **
Electro-Hydraulic Brake Control Module (EBCM) **
Energy Storage Control Module **
Fuel Filler Pipe Adapter Seal
Hybrid Batteries
Hybrid Battery Temperature Sensors
Hybrid Battery Voltage Sensors
SGCM Coolant Circuit (fan and fan relay and pump)
Starter Generator Control Module **
Transmission Friction Elements
Transmission Substrate Temperature Sensor
Miscellaneous Items Used with Above Components
are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring
26
![](asset-1f.png)
Parts specified in your maintenance schedule that
require scheduled replacement are covered up to their
first replacement interval or the applicable emission
warranty coverage period, whichever comes first. If
failure of one of these parts results in failure of another
part, both will be covered under the Emission Control
System Warranty.
Parts specified in your maintenance schedule that
require scheduled replacement are covered up to their
first replacement interval or the applicable emission
warranty coverage period, whichever comes first. If
failure of one of these parts results in failure of another
part, both will be covered under the Emission Control
System Warranty.
For detailed information concerning specific parts
covered by these emission control systems warranties,
ask your dealer.
Replacement Parts
The emission control systems of your vehicle were
designed, built, and tested using genuine GM parts*
and the vehicle is certified as being in conformity with
applicable federal and California emission requirements.
Accordingly, it is recommended that any replacement
parts used for maintenance or for the repair of
emission control systems be new, genuine GM parts.
The warranty obligations are not dependent upon
the use of any particular brand of replacement parts.
The owner may elect to use non-genuine GM parts for
replacement purposes. Use of replacement parts which
are not of equivalent quality may impair the effectiveness
of emission control systems.
If other than new, genuine GM parts are used for
maintenance replacements or for the repair of parts
affecting emission control, the owner should assure
himself/herself that such parts are warranted by their
manufacturer to be equivalent to genuine GM parts
in performance and durability.
* “Genuine GM parts,” when used in connection with
GM vehicles means parts manufactured by or for GM,
designed for use on GM vehicles, and distributed by any
division or subsidiary of GM.
27
![](asset-20.png)
Maintenance and Repairs
Maintenance and repairs can be performed by any
qualified service outlet; however, warranty repairs must
be performed by any authorized dealer except in an
emergency situation when a warranted part or a
warranty station is not reasonably available to the
vehicle owner.
In an emergency, where an authorized dealer is
not reasonably available, repairs may be performed at
any available service establishment or by the owner,
using any replacement part. Pontiac will consider
reimbursement for the expense incurred, including
diagnosis, not to exceed the manufacturer’s suggested
retail price for all warranted parts replaced and labor
charges based on Pontiac’s recommended time
allowance for the warranty repair and the geographically
appropriate labor rate. A part not being available within
10 days or a repair not being completed within 30 days
constitutes an emergency. Retain receipts and failed
parts in order to receive compensation for warranty
repairs reimbursable due to an emergency.
If, in an emergency situation, it is necessary to have
repairs performed by other than a Pontiac dealer and you
believe the repairs are covered by emission warranties,
take the replaced parts and your receipt to a Pontiac
dealer for reimbursement consideration. This applies to
both the Federal Emission Defect Warranty and Federal
Emission Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs should
be retained in the event questions arise concerning
maintenance. These receipts and records should be
transferred to each subsequent owner. GM will not deny
warranty coverage solely on the absence of maintenance
records. However, GM may deny a warranty claim if a
failure to perform scheduled maintenance resulted in the
failure of a warranty part.
28
![](asset-21.png)
Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Pontiac dealer facility
to obtain service under the emission warranty. This
should be done as soon as possible after failing an
EPA-approved I/M test or a California smog check test,
or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will be
performed by any Pontiac dealer at no charge. Repairs
which do not qualify will be charged to you. You will be
notified as to whether or not the repair qualifies under the
warranty within a reasonable time, not to exceed 30 days
after receipt of the vehicle by the dealer, or within the time
period required by local or state law.
The only exceptions would be if you request or agree to
an extension, or if a delay results from events beyond
the control of your dealer or GM. If you are not so
notified, GM will provide any required repairs at
no charge.
In the event a warranty matter is not handled to
your satisfaction, refer to the “Customer Satisfaction
Procedure” under Owner Assistance on page 30.
For further information or to report violations of the
Emission Control System Warranty, you may contact
the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission
Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990
29
![](asset-22.png)
Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE: Discuss your concern with a member of
dealer management. Normally, concerns can be quickly
resolved at that level. If the matter has already been
reviewed with the sales, service, or parts manager,
contact the owner of the dealer facility or the general
manager.
STEP TWO: If after contacting a member of dealer
management, it appears your concern cannot be
resolved by the dealer without further help contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Central Office in Oshawa by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have
the following information available to give the Customer
Assistance Representative:
•The Vehicle Identification Number (VIN). This is
available from the vehicle registration, title, or the
plate above the top of the instrument panel on
the driver side, and visible through the windshield.
•The dealer name and location
•The vehicle’s delivery date and present mileage
When contacting Pontiac, remember that your concern
will likely be resolved at a dealer’s facility. That is why we
suggest you follow Step One first if you have a concern.
STEP THREE: Both GM and your GM dealer are
committed to making sure you are completely satisfied
with your new vehicle. However, if you continue to
remain unsatisfied after following the procedure outlined
in Steps One and Two, you should file with the Better
Business Bureau (BBB) Auto Line Program to enforce
any additional rights you may have.
30
![](asset-23.png)
The BBB Autoline Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
Contact the BBB Auto Line Program using the toll-free
telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
www.lemonlaw.bbb.org
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. GM reserves the right to
change eligibility limitations and/or to discontinue
its participation in this program.
State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of these
laws vary from state to state. To the extent allowed by
state law, GM requires that you first provide us with
written notification of any service difficulty you have
experienced so that we have an opportunity make any
needed repairs before you are eligible for the remedies
provided by these laws. Your written notification should
be sent to the Pontiac Customer Assistance Center.
Assistance For Text Telephone (TTY)
Users
To assist customers who are deaf or hard of hearing
and who use Text Telephones (TTYs), Pontiac has
TTY equipment available at its Customer Assistance
Center and Roadside Assistance Center.
The TTY for the Pontiac Customer Assistance Center is:
1-800-833-7668 in the United States
1-800-263-3830 in Canada
The TTY for the Pontiac Roadside Assistance Center is:
1-888-889-2438 in the United States
31
![](asset-24.png)
Pontiac Roadside Assistance
Pontiac is proud to offer the response, security, and
convenience of Pontiac’s 24-hour Roadside Assistance
Program for a period of 5 years or 100,000 miles
whichever comes first. Consult your dealer or refer to
the owner manual for details. The Pontiac Roadside
Assistance Center can be reached by calling
1-800-ROADSIDE (762-3743).
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
General Motors and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Assistance program at any time without
notification.
Pontiac Courtesy Transportation
If your vehicle requires warranty repairs during the
5 year/100,000 mile warranty coverage period, alternate
transportation and/or reimbursement of certain
transportation expenses are available under the Courtesy
Transportation Program. Several transportation options
are available. Consult your dealer or refer to the owner
manual for details.
Courtesy Transportation is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
General Motors and General Motors of Canada Limited
reserve the right to make any changes or discontinue the
Courtesy Transportation program at any time without
notification.
Warranty Information for
California Only
California Civil Code Section 1793.2(d) requires
that, if GM or its representatives are unable to repair
a new motor vehicle to conform to the vehicle’s
applicable express warranties after a reasonable
number of attempts, GM shall either replace the
new motor vehicle or reimburse the buyer the
amount paid or payable by the buyer. California Civil
Code Section 1793.22(b) creates a presumption that
GM has had a reasonable number of attempts to conform
the vehicle to its applicable express warranties if, within
18 months from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first, one or
more of the following occurs:
•The same nonconformity results in a condition that
is likely to cause death or serious bodily injury if the
vehicle is driven AND the nonconformity has been
subject to repair two or more times by GM or its
agents AND the buyer or lessee has directly notified
GM of the need for the repair of the nonconformity.
•The same nonconformity has been subject to repair
four or more times by GM or its agents AND the
buyer has notified GM of the need for the repair
of the nonconformity.
•The vehicle is out of service by reason of repair
nonconformities by GM or its agents for a
cumulative total of more than 30 calendar days
after delivery of the vehicle to the buyer.
32
![](asset-25.png)
NOTICE TO GENERAL MOTORS AS REQUIRED
ABOVE SHALL BE SENT TO THE FOLLOWING
ADDRESS:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
Fax Number: 1-866-962-2868
When you make an inquiry, you will need to give the
year, model, and mileage of your vehicle and your VIN.
Special Coverage Adjustment
Programs Beyond the Warranty Period
Pontiac is proud of the protection afforded by its
warranty coverages. In order to achieve maximum
customer satisfaction, there may be times when Pontiac
will establish a special coverage adjustment program
to pay all or part of the cost of certain repairs not
covered by the warranty or to reimburse certain repair
expenses you may have incurred. Check with your
Pontiac dealer or call the Pontiac Customer Assistance
Center to determine whether any special coverage
adjustment program is applicable to your vehicle.
When you make an inquiry, you will need to give the
year, model, and mileage of your vehicle and your VIN.
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
telephone number for assistance. However, if you wish
to write or e-mail Pontiac, refer to the address below.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737
1-800-833-7668 (For Text Telephone
devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
Fax Number: 1-866-962-2868
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
33
![](asset-26.png)
Canada
Customer Communication Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Mexico, Central America, and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P., 11910
Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Online Owner Center
The Online Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this warranty manual.
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members.
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
34
![](asset-27.png)
35
![](asset-28.png)
36