Primax Electronics SE6B My Passport Wireless Pro User Manual manual
Primax Electronics Ltd My Passport Wireless Pro manual
Contents
- 1. User Manual (Statements).pdf
- 2. User Manual rev.pdf
User Manual rev.pdf
M
My Passport
®
Wireless Pro
Portable Hard Drive
User Manual
E6B
W
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most
technical support questions can be answered through our knowledge base or email support service at http://
support.wd.com. If the answer is not available or if you prefer, please contact WD™ at the best telephone number
shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the
date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period
and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services,
remember to register your product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
•Downloads—Download drivers, software, and updates for your WD product.
•WD Support Portal—Register your WD products and get support information customized to your needs.
•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery
information.
•Knowledge Base—Search by keyword, phrase, or answer ID.
•Documentation —Get manuals, installation guides, and documentation for your WD product.
•WD Community—Share your thoughts and connect with other WD users.
•Online Learning Center—Start here to get the most out of your WD product. (http://www.wd.com/setup)
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and system software
versions available.
North America Asia Pacific Australia: 1800 429 861 /
0011 800 2275 4932
English: 800.ASK.
4WDC(800.275.4932)
China: 800 820 6682 / 400
627 6682
Hong Kong:3057 9031
Spanish: 800.832.4778 India:1800 200 5789 / 1800
419 5591
Indonesia:001 803 852
3993
Mexico 001 8002754932 Japan: 0800 805 7293
South America Chile: 1230 020 5871
Colombia: 009 800
83247788
Venezuela: 0800 100 2855
Peru: 0800 54003
Uruguay: 000 413 598 3787
Argentina: 0800 4440839
Brazil: 0800 7704932; 0021
800 83247788
Korea:02 2120 3415
Malaysia: 1800 817 477
New Zealand:0508 555
639 / 00800 2275 4932
Philippines: 1800 1855
0277
Singapore: 1800 608 6008
Taiwan: 0800 225 593
Europe (toll free)* 00800 ASK4 WDEU (00800
27549338)
Thailand: 00 1800 852 5913
Europe : +31 880062100 Other countries: +86 21
2603 7560
Middle East +31 880062100
Africa +31 880062100
Russia 8 10 8002 335 5011
* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
R
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your drive online
at http://register.wd.com or by using My Passport Wireless software.
T
Table of Contents
WD Service and Support....................................................................................... ii
Accessing Online Support....................................................................................................... ii
Contacting WD Technical Support...........................................................................................ii
Registering Your WD Product................................................................................................. iii
1 About Your WD Storage Device........................................................................1
Handling Precautions.............................................................................................................. 1
Kit Contents.............................................................................................................................1
Optional Accessories...............................................................................................................1
About the Online Learning Center........................................................................................... 2
System Requirements and Browsers...................................................................................... 2
Operating Systems...................................................................................................................... 2
Web Browsers..............................................................................................................................2
Product Components..............................................................................................................3
My Passport Wireless Pro (Top View).......................................................................................... 3
My Passport Wireless Pro (Back View)........................................................................................ 3
2 Understanding the LEDs and Buttons............................................................. 5
Power and Battery Status LED................................................................................................5
My Passport Wireless Pro Power and Battery Status................................................................. 5
Wi-Fi LED.................................................................................................................................6
Other LED Behavior.................................................................................................................6
Buttons.................................................................................................................................... 6
3 Setting up the Wireless Drive............................................................................7
Turning on the Drive................................................................................................................ 7
Setting up the Drive for the First Time.....................................................................................7
Using a Computer and Web Browser.......................................................................................... 8
About the Dashboard.................................................................................................................12
Using WD My Cloud App on a Mobile Device........................................................................... 12
4 The Dashboard at a Glance.............................................................................16
Lanching the Dashboard....................................................................................................... 16
The Dashboard Home Page.................................................................................................. 16
Information Icons...................................................................................................................17
Navigation Icons....................................................................................................................17
My Passport Wireless Pro
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Viewing Drive Status on the Home Page...............................................................................18
Capacity.....................................................................................................................................18
Battery....................................................................................................................................... 18
Wi-Fi...........................................................................................................................................18
Information.................................................................................................................................19
5 Connecting the Drive....................................................................................... 20
Connections Overview.......................................................................................................... 20
Making a Direct Wireless Connection................................................................................... 21
Using a Web Browser to Connect Wirelessly............................................................................ 21
Using WD My Cloud App to Connect a Mobile Device Wirelessly............................................ 22
Connecting to a Wi-Fi Network and the Internet...................................................................22
Making the Wi-Fi Connection (Internet Access)........................................................................ 22
Removing a Wi-Fi Connection................................................................................................... 25
Sharing and Modifying the Wi-Fi Connection............................................................................25
Viewing or Changing the Drive’s Advanced Wi-Fi Settings...................................................26
Access Point Settings................................................................................................................27
6 Loading Content on Your Drive.......................................................................30
Loading Content using a USB Connection........................................................................... 30
Loading Content using a Wi-Fi Connection.......................................................................... 31
Devices on the same network:...................................................................................................31
Mobile devices (using WD My Cloud):....................................................................................... 31
Using a Compatible Wireless Camera...................................................................................31
To enable FTP Access:.............................................................................................................. 32
Backing up a Computer to the Drive..................................................................................... 32
Backing up a Mac Computer.....................................................................................................32
7 Using an SD Card with the Drive.................................................................... 34
Manually Moving / Copying Data from an SD Card.............................................................. 34
Automatically Moving / Copying Data from your SD Card....................................................35
Viewing Content Imported from an SD Card.........................................................................35
Viewing Content on an SD Card............................................................................................36
8 Playing/Streaming Videos, Photos................................................................. 39
Using the Drive as a Media Server........................................................................................ 39
Enabling Media Streaming.................................................................................................... 39
DLNA..........................................................................................................................................39
Media Count.............................................................................................................................. 40
Accessing Your Content Using Media Players...................................................................... 40
WD Media Players..................................................................................................................... 40
My Passport Wireless Pro
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Other Media Players.................................................................................................................. 41
Using the Drive with a DLNA-Enabled Mobile App............................................................... 41
9 Using the Battery............................................................................................. 42
Improving Battery Life or Performance................................................................................. 42
Charging the Battery............................................................................................................. 43
Viewing Battery Status When Drive is Off............................................................................. 43
10 Performing Administrative Functions.......................................................... 44
Changing the Password and Device Name...........................................................................44
Changing the Language........................................................................................................ 45
Specifying Types of Access...................................................................................................45
Locking the Drive...................................................................................................................46
Rebooting and Shutting Down the Drive...............................................................................46
11 Resetting Your Drive and Password.............................................................47
Manually Resetting the Drive.................................................................................................47
Restoring Factory Settings Using the Dashboard.................................................................47
12 Updating Firmware........................................................................................ 49
Viewing the Firmware Version................................................................................................49
Updating with Available Firmware......................................................................................... 49
Performing a Manual Update................................................................................................ 50
13 Getting Support..............................................................................................51
System Reports.....................................................................................................................51
Diagnostics............................................................................................................................52
Product Improvement Program............................................................................................. 52
14 Problems and Solutions................................................................................ 53
Password...............................................................................................................................53
Name..................................................................................................................................... 53
Connections.......................................................................................................................... 53
Battery and Performance...................................................................................................... 54
Drive Format.......................................................................................................................... 55
My Passport Wireless Pro
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Appendix A Technical Specifications................................................................ 56
Appendix B Compatible Media Formats........................................................... 58
My Passport Wireless Pro
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1About Your WD Storage Device
This chapter includes the following topics:
Handling Precautions
Kit Contents
Optional Accessories
About the Online Learning Center
System Requirements and Browsers
Product Components
H
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe the
following precautions when unpacking and installing your external storage product:
• Do not drop or jolt the drive.
• Do not move the drive during activity.
• Do not place the drive on carpeting. Make sure the drive is on a clean, firm, and stable
surface.
Kit Contents
Your My Passport Wireless storage drive kit includes:
• My Passport Wireless or My Passport Wireless Pro storage drive
• USB 3.0 cable
• USB AC Power Adapter
• Quick Install Guide
Optional Accessories
For information about optional accessories for WD products, visit:
US www.wdstore.com
Canada www.wdstore.com.ca
Europe www.wdstore.com.eu
Australia www.wdstore.com.au
Singapore www.wdstore.com.sg
All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit
http://support.wd.com and see Knowledge BaseAnswer ID 1048.
About Your WD Storage Device
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A
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to
help users get the most out of their personal cloud storage. This web-based guide is an
interactive resource to walk users through installing and using their My Passport Wireless
drive. The online Learning Center allows you to:
• Learn about your new product.
• Download the latest software for your product.
• Find in-depth, interactive information on how to explore each of your product’s features.
• Access an always-available resource online, without a manual or CD.
System Requirements and Browsers
Operating Systems
Windows®Mac OS X®
• Windows 10
• Windows 8
• Windows 7
• Windows Vista®
• Yosemite (Mac OS 10.10)
• Mavericks (Mac OS 10.9)
• Mountain Lion (Mac OS 10.8)
• Lion (Mac OS 10.7)
• Snow Leopard (Mac OS 10.6)
Note: Compatibility may vary depending on your computer’s hardware configuration
and operating system.
For highest performance and reliability, always install the latest software update.
Web Browsers
• Internet Explorer 8.0 and later on supported Windows computers
• Safari 6.0 and later on supported Mac computers
• Firefox 29 and later on supported Windows and Mac computers
• Google Chrome 31 and later on supported Windows and Mac computers
About Your WD Storage Device
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P
Product Components
My Passport Wireless Pro (Top View)
1 Battery Status LEDs
2 Wi-Fi LED
3 Power LED
My Passport Wireless Pro (Back View)
1 Power Button
2 AC Power port
About Your WD Storage Device
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3 USB 3.0 port
4 Battery Status / WPS button
5 SD Card port
About Your WD Storage Device
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2Understanding the LEDs and Buttons
This chapter includes the following topics:
Power and Battery Status LED
Wi-Fi LED
Other LED Behavior
Buttons
P
Power and Battery Status LED
Your My Passport Wireless device is pre-charged at the factory. However, the battery level
may not be at 100% when you take it out of the box as it may have been in transit or on the
shelf for a significant length of time.
My Passport Wireless Pro Power and Battery Status
The following table describes the Power and Battery Status LED behavior for the My
Passport Wireless Pro device
LED Behavior/Color LED Lights On Indicates...
Blue 1st, 2nd, 3rd. 4th 75% or above
Blue 1st, 2nd, 3rd 50-74%
Blue 1st, 2nd 20-49%
Blue (fast-blinking) 1st 10-19%
None ----- Below 8% (Device is off)
Off ---- Directly Attached to Storage (DAS):
The device is directly connected to
a computer and not being charged.
Understanding the LEDs and Buttons
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W
Wi-Fi LED
The Wi-Fi LED is off when you take the My Passport Wireless drive out of the box.
LED Behavior/Color Indicates ...
Off Wi-Fi not active (device is off)
Blinking Blue Device is booting up, connecting to wireless, or shutting down.
Solid Blue Wireless network connected or active (all modes)
Fast-Blinking Blue Wi-Fi Protected Setup (WPS) is initiated and in progress
Other LED Behavior
LED Behavior Indicates...
All LEDs fast blinking Blue Device has a problem. Contact WD Support.
All LEDs blinking blue in one long (3 sec) and 3 short
blinks.
Device in recovery mode.
Blinking Blue Firmware update in progress.
Blinking Blue File I/O in SD card/USB port syncing; Mounting USB
storage; Scanning SD card
Buttons
Power button Turns the drive on and off and wakes the drive from standby
mode:
• To turn on from standby, momentarily push until lights
start blinking.
• To turn off, push for approximately 3 seconds.
Battery / WPS button Connects to a router using WPS.
• Press and hold approximately 5 seconds to start WPS.
• When the drive is off, press to show battery status briefly.
• Press momentarily for other devices to connect to the
My Passport Wireless network in Home mode
• With SD card inserted in the slot, press momentarily to
start SD card transfer.
Understanding the LEDs and Buttons
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3Setting up the Wireless Drive
This chapter includes the following topics:
Turning on the Drive
Setting up the Drive for the First Time
T
Turning on the Drive
Important: It is best to charge the battery before using the My Passport Wireless
drive the first time as the factory charge may have decreased during
shipping. (See “Charging the Battery”.)
• To turn on your My Passport Wireless device, push the power button until the Power and
Battery Status LED blinks. When the Wi-Fi LED is solid blue, the drive is ready to connect.
Note: To turn off the drive, hold the power button for about three seconds until the Power and
Battery Status LED off.
Setting up the Drive for the First Time
To connect and set up the drive for wireless use, do one of the following:
Setting up the Wireless Drive
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• Use a computer and a web browser.
• Download and use the WD My Cloud app on your smartphone or tablet.
Using a Computer and Web Browser
Note: Ensure that your computer is wireless enabled.
1. Ensure that the My Passport Wireless drive is on and the Wi-Fi LED is lit.
2. Do one of the following:
• In Windows, click the network icon in the Task bar
• On a Mac, click System Preferences > Network > Wi-Fi
3. Select MyPassportWirelessor MyPassportWirelessPro from the Network
list.
4. Open a browser and type one of the following:
Note: For a list of compatible browsers, see “System Requirements and Browsers”.
• Windows computer: http://mypassport
• Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)
• Windows computer: http://mypassport
5. Click License Agreement on the Getting Started screen.
Setting up the Wireless Drive
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6. Read the agreement, then click Close.
7. Click I Accept. The Secure My Passport Wireless screen displays.
8. Enter the following information:
•Wi-Fi Name: (Optional) Enter a new Wi-Fi name for your Wi-Fi 2.4Ghz band to
add security and to differentiate the drive from similar drives. The default wi-fi
name is My Passport Wireless (2.4Ghz) or My Passport Wireless Pro (2.4Ghz),
depending on the device.
•Wi-Fi password: (Optional) Enter a password for the My Passport Wireless
device to add network security for your Wi-Fi 2.4Ghz) band. A password helps
protect against unauthorized access to the personal data on your drive and other
devices on the network. The password must be at least 8 characters, is case
sensitive, and may not contain double quotes.
Note: To display the password, click the Show Password icon.
•Wi-Fi Name (5Ghz):(Optional) Enter a new Wi-Fi name for your Wi-Fi 5Ghz
band to add security and to differentiate the drive from similar drives. The default
Wi-Fi name is My Passport Wireless (5Ghz) or My Passport Wireless Pro (5Ghz),
depending on the device.
•Wi-Fi password: (Optional) Enter a password for the My Passport Wireless
device to add network security for your Wi-Fi 5Ghz band. A password helps
protect against unauthorized access to the personal data on your drive and other
Setting up the Wireless Drive
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devices on the network.The password must be at least 8 characters, is case
sensitive, and may not contain double quotes.
Note: To display the password, click the Show Password icon.
Important: If you enter a new name, you will have to select the new name on the list of
available networks the next time you use the drive. Be sure to record
the new Wi-Fi name and password.
Note: The default name My Passport Wireless is used in the examples in this User Guide.
9. Click Next. If you chose not to add a password for your My Password Wireless
device, review the Warning.
• Click OK to accept the Warning without adding a password for your device and
continue to Step 10.
• Click Go Back to add a password to your device. Continue to Step 8.
10. Click the toggle button to On if you’d like to automatically copy the contents of an
SD card when it is inserted into the SD Card port.
11. Click Next.
12. Review the screen, then click the check box, if not already checked to automatically
update your My Passport Wireless software.
Setting up the Wireless Drive
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13. Review the Save a Shortcut to My Passport Wireless screen, then
• Click Save Shortcut to save a shortcut to the device on your desktop.
• Click Cancel to close the screen without saving a shortcut
14. If you changed the name of the drive or your password, the drive reboots and the
Reconnect to Network screen displays.
Setting up the Wireless Drive
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Follow the on-screen steps. If you changed the drive name, in step 8, select the new
name instead of MyPassport Wireless from the Wi-Fi list.
15. When the My Passport Wireless dashboard displays, you are ready to use your
wireless drive.
About the Dashboard
The dashboard is where you can see the status of your drive and customize it as you want.
For more information about the dashboard, see “Using the Dashboard.”
Using WD My Cloud App on a Mobile Device
1. Download the WD My Cloud app to your mobile device from the App Store, Android
App for Google Play store, or Amazon Apps (for Android).
2. On your mobile device, go to Settings and connect to the My Passport Wireless
using the new name of your drive and/or your new password.
Setting up the Wireless Drive
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3. Tap the My Cloud icon to display the Western Digital End User License
Agreement.
4. Read the agreement and tap Accept to display the WD My Cloud Welcome
screen.
5. Tap Connect Now to display a list of available WD network devices.
6. Tap My Passport Wireless, then tap Next to display the Secure Your Device
screen.
Setting up the Wireless Drive
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7. (Optional) Enter or change the Wi-Fi name of your My Passport Wireless drive.
8. (Optional) If you want to assign or change a password, enter it in both password
fields.
Note: WD My Cloud for Android devices has a few more security screens to be completed.
9. Tap Save Changes. The following page display:
10. On your mobile device, go to Settings and connect to the My Passport Wireless
using the new name of your drive and/or your new password.
11. Tap the My Cloud icon on your mobile device and tap My Passport Wireless
(or whatever you named your drive) to display the following confirmation screen:
12. Click Continue Using WD My Cloud App to display your folders.
Setting up the Wireless Drive
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13. You can now open any of the folders to view its contents.
Setting up the Wireless Drive
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4The Dashboard at a Glance
This chapter includes the following topics:
Lanching the Dashboard
The Dashboard Home Page
Information Icons
Navigation Icons
Viewing Drive Status on the Home Page
Use the My Passport Wireless dashboard to configure settings and to manage the device.
For example, you can set Wi-Fi access on your device, create or change passwords, and
customize the device to suit your needs.
L
Lanching the Dashboard
Once you connect the My Passport Wireless drive to your Wi-Fi network, you can access the
Dashboard at any time by typing the following information into a browser:
•Windows: http://mypassport (or assigned name)
•Mac: http://mypassport (or assigned name).local
•Windows or Mac: http://192.168.60.1 (default IP address)
The Dashboard Home Page
The Home page has an information bar at the top right, a navigation icon bar across the
page, and an instant overview of the status of the drives’ main functions with links for
updating settings.
1Information Icons
The Dashboard at a Glance
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2Navigation Icons
3Status and Update panels
I
Information Icons
The Information Icons, at the top of the page, provide quick access to:
• Attached USB device
• Device alerts
• Online Help and Learning Center.
Icon Name Actions
USB Device Click to display the USB device connected. The icon is dim if no
USB device is attached.
Alert Notifications Click to display recent alerts about new firmware and network
issues.
Help Click to access the Online Learning Center, Online Help, and
About information.
Navigation Icons
The Navigation Icons provide access to the various features and settings of your My
Passport Wireless device.
Icon Name Actions
Home The Home page displays an instant overview of the status of the
drive’s main functions and links for updating settings.
Wi-Fi View connected devices, available Wi-Fi networks, device access
point settings.
Admin Change the device name and password, select the language in
which the screens appear, specify the type of access the drive
provides, and restore factory settings.
Hardware Extend battery life or improve performance, lock the drive, view
the current time, and reboot the drive.
Media Enable or disable DLNA streaming, refresh or rebuild the DLNA
database, view a media count, and copy or move files from an
SD Card.
Support Create system reports, test and diagnose device problems. you
can also join the Product Improvement Program from this page.
The Dashboard at a Glance
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Icon Name Actions
Firmware View firmware version currently installed on your device, update
new firmware, or perform a manual update from a firmware file.
V
Viewing Drive Status on the Home Page
The main body of the Home page shows the status of the device and provides shortcuts to
several important screens.
Capacity
The Capacity panel displays the amount of storage used by the various types of media files
and the amount of free storage left on your drive.
• If you click the panel, it shows the number of files in each category.
Battery
The Battery panel displays the current percentage of total charge the battery currently holds.
• Click the panel to display the Hardware page, where you can view additional details
concerning the battery, lock/unlock the drive and shutdown or reboot the drive.
Wi-Fi
The Wi-Fi Panel identifies Illustrates the current connection type: Direct, Hotspot, or Home
Network.
• Click the panel to display the Wi-Fi page, where you can change how the drive is
connected.
The Dashboard at a Glance
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Information
The Information panel identifies the My Passport Wireless device name and capacity, the
current firmware version, and the current date and time.
The Dashboard at a Glance
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5Connecting the Drive
This chapter includes the following topics:
Connections Overview
Making a Direct Wireless Connection
Viewing or Changing the Drive's Advanced Wi-Fi Settings
C
Connections Overview
There are three ways you can connect to your My Passport Wireless drive:
•Direct Wireless (AP) Connection: In Direct Wireless (or AP) mode, you can set up
a direct connection from your My Passport Wireless device to your computer or mobile
device (using the WD My Cloud app) by joining the My Passport Wireless drive's Wi-Fi
network.
Note: In this mode, the drive is not connected to your wireless network or the Internet. However,
this direct connection provides the best throughput performance.
•Wireless Network Connection: In Wireless Network mode, you can connect your
My Passport Wireless device to a Wi-Fi network, share content, and access the Internet.
This is referred to as the Shared Connection mode.
Connecting the Drive
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When you connect the wireless drive to your home's Wi-Fi network, all devices on your
home network can access the content stored on your wireless drive.
•USB Connection: In USB Connection mode, you can connect your My Passport
Wireless drive to your computer using the provided USB 3.0 cable, essentially turning the
drive into a Direct-Attached Storage (DAS) drive.
Note: While connected to a computer, the drive’s Wi-Fi is turned off.
Note: See “Using a USB Connection to Load Content” for information about USB connections.
M
Making a Direct Wireless Connection
Using a Web Browser to Connect Wirelessly
Use the following steps to wirelessly connect to your My Passport Wireless drive.
1. Make sure the My Passport Wireless drive is on and the Wi-Fi LED is lit.
2. Do one of the following:
• In Windows, click the network icon in the Task bar
• On a Mac, click System Preferences > Network > Wi-Fi
3. Select MyPassportWirelessor MyPassportWirelessPro from the Network
list.
4. Open a browser and type one of the following:
Connecting the Drive
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Note: For a list of compatible browsers, see “System Requirements and Browsers”.
• Windows computer: http://mypassport
• Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)
• Windows computer: http://mypassport
5. Press Enter to display the My Passport Wireless dashboard.
Using WD My Cloud App to Connect a Mobile Device Wirelessly
This procedure assumes you have already downloaded the WD My Cloud app on a mobile device and
connected wirelessly to the My Passport Wireless drive at least once. (See “Using WD My Cloud App
on a Mobile Device.”
1. Open WD My Cloud on your mobile device and click Connect Now. A list of
available devices/networks displays:
2. Tap to select your My Passport Wireless drive. You can now configure the drive and
move content to and from the drive. (See My Cloud Help or the online Learning
Center for additional information.).
C
Connecting to a Wi-Fi Network and the Internet
Making the Wi-Fi Connection (Internet Access)
Use the following steps to access a Wi-Fi network to which you have access rights and configure your
device for Internet access
Note: If you set up a Wi-Fi password for your drive during setup, you must use that
password to connect to the drive.
1. Ensure that your My Passport Wireless device is connected to your network. (See
Using a Web Browser to Connect Wirelessly.)
2. On the My Passport Wireless dashboard, click Wi-Fi.
3. In the Wi-Fi Networks area, click the toggle button to ON.
4. Select a network from the Wi-Fi Networks list.
Connecting the Drive
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5. On the Connect to <Wi-Fi Nework name> screen, enter the following information:
•Wi-Fi Password: Enter the password for the selected Wi-Fi, network, if
necessary
• Select the Show Password check box if you want the password to display.
• To share the content on your device with a trusted network, click the Share
content on this network check box.
Note: Do not choose this option if you are connecting to a public Wi-Fi network.
6. (Optional) Click Advanced Options to display additional Wi-Fi settings.
Connecting the Drive
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7. View or change the following settings, as necessary:
Clone MAC
Address
Note: If you chose to share the contents of your device on this
network, this option does not appear.
Click the toggle button to On to copy the MAC address of the
computer that are you using into the MAC address field on the My
Passport Wireless drive. This allows the drive to present your
computer's MAC address to the public Wi-Fi network and not use
another MAC address (sometimes avoiding additional charges in hotels
and other connection-limited services).
MAC Address Identifies the unique identifier of the My Passport Wireless drive’s
interface.
Device Name Identifies the name of your My Passport Wireless device. This name
displays on the network as a storage device and as a content source
for DLNA players.
Network Mode Select the DHCP or Static method of assigning the IP address of
the My Passport Wireless network.
•If you select DHCP, an address is automatically assigned to
the My Passport Wireless drive.
•If you select Static, you must assign an IP address to the My
Passport Wireless drive. Static IP lets you set an IP address
manually, as well as the mask, Gateway, and DNS Server. (If you
don’t know this information, check your router’s settings.)
8. Click OK to save settings and connect to the Wi-Fi network.
Connecting the Drive
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• If the network you joined has Internet connectivity, you now have Internet access.
• If other devices join the My Passport Wireless drive's Wi-Fi network, they will also
have Internet access and access to the drive's content.
Note: Some Wi-Fi networks require you to log in when you first open a browser window.
Removing a Wi-Fi Connection
Once set-up, your My Passport Wireless drive will automatically reconnect to a previously used Wi-Fi
network. Use the following steps if you’d like to prevent your drive from automatically rejoining a Wi-Fi
network.
1. In the Wi-Fi Network area, click the name of the Wi-Fi network you’d like to forget.
2. Click the Forget this network check box and then OK. The My Passport Wireless
drive will no longer automatically reconnect to the selected network.
Sharing and Modifying the Wi-Fi Connection
You can share the network connection with devices connected to the drive and modify advanced
settings.
1. Select a network from the Wi-Fi Networks list.
2. To share the contents of the files on your drive, click the Share content on this
network check box.
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3. To view and modify advanced Wi-Fi settings, click the Advanced Options down
arrow:
MAC Address Identifies the unique identifier of the My Passport Wireless
drive’s interface.
Device Name Identifies the name of your My Passport Wireless device. This
name displays on the network as a storage device and as a
content source for DLNA players.
Network Mode Select the DHCP or Static method of assigning the IP
address of the My Passport Wireless network.
•f you select DHCP, an address is automatically
assigned to the My Passport Wireless drive.
•If you select Static, you must assign an IP
address to the My Passport Wireless drive. Static IP
lets you set an IP address manually, as well as the
mask, Gateway, and DNS Server. (If you don’t know
this information, check your router’s settings.)
IP Address IP address of your My Passport Wireless drive.
4. Click OK to save your settings.
V
Viewing or Changing the Drive’s Advanced Wi-Fi Settings
Use the following steps to change the drive name, security, and other Wi-Fi-related settings for your
drive.
1. On the My Passport Wireless dashboard, click Wi-Fi.
2. In the My Passport Wireless area, click Edit.
3. View or make any necessary changes to the three tabs on the Access Point Settings
dialog.
4. Click Save when your changes are made.
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• If you changed the Wi-Fi settings, the Reconnect to Network screen displays.
Follow the on-screen directions to reconnect the drive. If you changed the drive
name, select the new name in from the network list.
Access Point Settings
The Access Point Settings dialog allows you to view and change Wi-Fi-related settings for
your My Passport Wireless device. The dialog contains three tabs:
•My Passport Wireless (2.4Ghz): Provides the settings for the WI-FI 2.4Ghz band.
•My Passport Wireless (5Ghz): Provides settings for the Wi-Fi 5Ghz band.
•Advanced: Additional Wi-Fi settings for your My Passport Wireless drive.
Provided below is information on the options available on each tab.
My Passport(2.4Ghz) Tab
Field Name Description
Wi-Fi Name Identifies the Wireless network name.
Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name for
your device.
MAC Address Identifies the MAC for your My Passport Wireless device.
Security Type Select the type of security to apply to the drive’s Wi-Fi network:
• Disabled (no security) is the default
• WPA2 Personal
• WPA/WPA2 Personal Mixed
• WPA (Wi-Fi Protected Access) and WPA2 are security protocols
that use a dynamically changing key. WPA2 is the second
generation protocol that uses stronger AES (Advanced
Encryption Standard) encryption.
• WPA/WPA2 mixed security mode provides better compatibility
with older devices. However, for better performance and higher
security, WPA2 security mode is highly recommended.
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Field Name Description
Wi-Fi Channel Accept the default (Auto) or select a channel from the drop-down
list.
My Passport(5Ghz) Tab
Field Name Description
Wi-Fi Name Identifies the Wireless network name.
Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name for
your device.
MAC Address Identifies the MAC for your My Passport Wireless device.
Security Type Select the type of security to apply to the drive’s Wi-Fi network:
• Disabled (no security) is the default
• WPA2 Personal
• WPA/WPA2 Personal Mixed
• WPA (Wi-Fi Protected Access) and WPA2 are security protocols
that use a dynamically changing key. WPA2 is the second
generation protocol that uses stronger AES (Advanced
Encryption Standard) encryption.
• WPA/WPA2 mixed security mode provides better compatibility
with older devices. However, for better performance and higher
security, WPA2 security mode is highly recommended.
Wi-Fi Channel Accept the default (Auto) or select a channel from the drop-down
list.
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Advanced Tab
Field Name Description
Active Network Select the network you would like to broadcast. Options include:
• My Passport (2.4Ghz)
• My Passport (5Ghz)
• Both
IP Address Identifies the IP address of your My Passport Wireless Pro drive.
DHCP Service The service that assigns IP addresses to devices on the My
Passport Wireless network. The options are:
•On: This is the default.
•Off: If selected, you must assign static addresses to devices on
the drive’s network.
WIFI Inactivity Shutoff Select when the Wi-Fi will be shutoff when the device is inactive to
save the battery
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6Loading Content on Your Drive
This chapter includes the following topics:
Loading Content using a USB Connection
Loading Content using a Wi-Fi Connection
Using a Compatible Wireless Camera
Backing up a Computer to the Drive
One of the first things you’ll want to do with your My Passport Wireless drive is to load
content using USB, wireless, Android/iOS mobile device, or compatible wireless camera
connections. Another way to load content is to back up a computer to you drive.
Note: To load content from an SD card, see “Moving or Copying Content from an SD
Card”
L
Loading Content using a USB Connection
The best way to transfer a large number of files to/ from your device is by using a USB port connected
to your computer. This process is faster than using the the My Passport Wireless Wi-Fi network. Use
the following steps to transfer your data using the USB port.
Note: When you connect your computer and drive this way, the drive’s wireless
network is disabled.
1. With the 3.0 USB cable included with your device, connect the My Passport
Wireless device to your computer,
2. On your computer, open the File Explorer (Windows) or Finder (Mac).
3. Do one of the following:
•Windows: In the left pane of the File Explorer window, click Computer and
double-click the My Passport Wireless drive.
•Mac: In the left pane of the Finder window in the DEVICES section, double-click
the My Passport Wireless drive.
4. Drag and drop files from your computer to the My Passport Wireless drive (or from
your computer to the My Passport Wireless drive). A copy of your files are saved on
the drive.
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L
Loading Content using a Wi-Fi Connection
Use the following steps to transfer your data using a Wi-Fi connection.
Devices on the same network:
1. Ensure that your device(s) are connected to your My Passport Wireless drive or to
the same wireless network as your My Passport Wireless drive.
The drive can act as a wireless client device on your Wi-Fi network so everyone on
the network can access it (like a regular network attached storage device).
2. On your computer, open the File Explorer (PC) window or Finder (Mac).
3. Do one of the following:
•Windows: In the left pane of the File Explorer window, click Network >
MyPassport (or name you assigned) > Public.
•Mac: In the left pane of the Finder window in the SHARED section, double-click
MyPassport (or name you assigned) > Public.
The drive’s Public folder opens.
4. Drag and drop files from network-connected devices to the drive’s Public folder.
Mobile devices (using WD My Cloud):
1. Ensure that your mobile device is connected to your My Passport Wireless drive and
you’ve installed the My Cloud app. (See “Using WD My Cloud App on a Mobile
Device”).
2. Tap the My Cloudicon on your device.
3. Tap the Public folder.
4. In the top right corner of the Public pane, tap the omni menu icon (three horizontal
dots) and then tap Add Photo.
5. Tap Camera Roll.
6. Select your items.
7. In the bottom right corner of the dialog, tap the upload icon.
The files are uploaded to the My Passport Wireless drive. Now you can delete them
from your mobile device if you are trying to save space, or leave them on the mobile
device for backup.
Using a Compatible Wireless Camera
File Transfer Protocol (FTP) enables the transfer of content to and from your drive’s Public
folder through FTP. The drive supports default Anonymous login and takes advantage of Wi-
Fi security for protection. The My Passport Wireless drive is compatible with wireless
cameras that support FTP, such as Nikon WT-2 and Canon WFT. See Knowledge Base
Answer ID 11737 for information on compatible cameras. FTP is disabled by default.
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To enable FTP Access:
1. Open the My Passport Wireless Dashboard.
2. Click Admin on the navigation bar.
3. In the Access section, click the FTP toggle button to On.
4. Use the FTP settings below for your camera or other device using the FTP
connection on the My Passport Wireless drive:
•FTP Server Address: 192.168.60.1 (unless changed from default)
•FTP Server Port Address: 21 (not changeable)
•Passive Mode: Should be Disabled
•Proxy Server: Should be Disabled
•Login Method/Name: Anonymous (no password required)
•Target Folder: Public/<folder>(case sensitive)
Note: Check your camera’s documentation on how to work with FTP.
B
Backing up a Computer to the Drive
Provided below is a brief overview on how to use your My Passport Wireless devices as a
backup destination.
Note: To back up files, the drive must be connected to the computer physically with
a USB connection.
Backing up a Mac Computer
Note: To use Time Machine, reformat your drive to HFS+ Journal. For more
information see Knowledge Base Answer ID ?????.
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The Apple Time Machine is a built-in feature on Mac OS X Mavericks, Mountain Lion, Lion,
and Snow Leopard computers that can back up everything on your computer: music,
photos, documents, applications, emails, and system files. Your My Passport Wireless drive
must be in USB mode to use Apple Time Machine.
The My Passport Wireless drive can store these backups, so that if your hard drive or
operating system should crash, or you lose a file, you can easily restore it to your computer.
You can specify the maximum amount of space you’d like to use on your drive to back up
your files. Consult Apple Time Machine documentation.
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7Using an SD Card with the Drive
This chapter includes the following topics:
Manually Moving / Copying Data from an SD Card
Automatically Moving / Copying Data from your SD Card
Viewing Content Imported from an SD Card
Viewing Content on an SD Card
An SD Card (Secure Digital Card) is an ultra small flash memory card designed to provide
high-capacity memory in a small size. SD cards are used in many small portable devices
such as digital video camcorders, digital cameras, handheld computers, audio players and
mobile phones. Because your My Passport Wireless Pro device includes an SD Card port,
you can easily transfer data from your SD Card to your My Passport Wireless Pro drive.
M
Manually Moving / Copying Data from an SD Card
Use the following steps to manually move or copy data from your SD Card.
Note: When you move data from your SD Card, are removed from the card.
1. Insert the SD card containing your media files into the drive’s SD card slot.
2. On the My Passport Wireless Pro device Dashboard, click Media in the Navigation
bar to display the Media page:
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3. In the SD Card area, Import Mode field, select one of the following options to
identify how you’d like to move your data.
•Move: This option moves your files from your SD Card to your My Passport
Wireless Pro drive.
Caution: When you move the files, they are removed from the SD card.
•Copy: This option copies the content of your SD Card to your My Passport
Wireless Pro drive.
4. In the Import Files field, click either Copy Now or Move Now, depending on the
option you selected in Import Mode field.
A
Automatically Moving / Copying Data from your SD Card
Use the following steps to automatically copy or move the data on your SD Card to your My Passport
Wireless Pro device.
1. On the My Passport Wireless Pro device Dashboard, click Media in the Navigation
bar to display the Media page.
2. In the SD Card area, Import Mode field, select one of the following options to
identify how you’d like to move your data
•Move: This option moves your files from your SD Card to your My Passport
Wireless Pro drive.
Caution: When you move the files, they are removed from the SD card.
•Copy: This option copies the content of your SD Card to your My Passport
Wireless Pro drive.
3. In the Automatic Imports field, click the toggle button to On.
4. Insert the SD card containing your media files into the drive’s SD card slot. Your
device will automatically copy/move your data from the SD Drive to the My Passport
Wireless Pro drive.
Viewing Content Imported from an SD Card
Note: Besides using the computer to check the files from an SD card, you can also
do it with the WD My Cloud mobile app. To use the mobile app, you must first
sync the content onto the My Passport Wireless drive.
1. On your computer, open the File Explorer (PC) window Finder (Mac).
2. Do one of the following:
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• For a Windows PC, in the left pane of the File Explorer window, click Network >
MYPASSPORT > Public > SD Card Imports.
• For a Mac computer, in the left pane of the Finder window in the SHARED section,
double-click MYPASSPORT > Public > SD Card Imports.
V
Viewing Content on an SD Card
1. On your computer, open the File Explorer (PC) window or Finder (Mac).
2. Do one of the following:
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• For a Windows PC, in the left pane of the File Explorer window, click Network >
MYPASSPORT > SD.
• For a Mac computer, in the left pane of the Finder window in the SHARED section,
double-click MYPASSPORT > SD.
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Using an SD Card with the Drive
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8Playing/Streaming Videos, Photos
This chapter includes the following topics:
Using the Drive as a Media Server
Enabling Media Streaming
Accessing Your Content Using Media Players
Using the Drive with a DLNA-Enabled Mobile App
U
Using the Drive as a Media Server
Note: See specific DLNA media device user manuals for instructions on connecting a
DLNA device to your local area network so you can access content on the My
Passport Wireless device. Go to http://www.dlna.org for a list of DLNA-certified
devices and for further information.
The My Passport Wireless Pro drive can be enabled to serve as your home's DLNA media
server. It streams photos, music, and videos to your DLNA-compatible devices so you can
play media on a compatible device easily. DLNA-compatible devices search for media stored
on the drive if streaming is enabled on the Media page. Streaming is enabled by default.
With streaming enabled, just transfer your multimedia content to your My Passport Wireless
drive, and you are ready to stream and view content on your home entertainment center,
game consoles (for example, Xbox 360® or PlayStation® 3), WD TV Live® media player, or
DLNA® 2.0 digital media adapters), and other PC computers on your home or office network
If you have a DLNA server or media player (e.g., VidOn or Skifta) on your phone or other
mobile device, the My Passport Wireless drive can stream media to it. Visit http://
www.dlna.orgfor further information about DLNA.
Enabling Media Streaming
On the Media page you can enable or disable media streaming, refresh or rebuild your media
database on the My Passport Wireless drive, and see a count of the photo, video, and music
files on the drive.
• To display the Media page, click Media on the Navigation bar.
DLNA
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The DLNA section of the page allows you to enable or disable media streaming and rebuild the DLNA
data base. The drive automatically refreshes and rebuilds the DLNA database; however, you can do
so manually if you suspect that your database is corrupted.
In the DLNA section, you can view or modify the following settings:
Streaming Allows you to enable content streaming to all devices connected to your
My Passport Wireless Pro device.
• To enable / disable the media streaming, click the toggle button.
Media Identifies the number video, music, and photo files available on your
device.
DLNA Database Allows you to manually refresh or rebuild your DLNA database.
•Refresh: Searches for changes made to your media libraries.
•Rebuild: Rebuilds the DLNA database from scratch.
Rebuilding the DLNA server database could take a considerable
amount of time, depending on the number and size of the files
involved.
Scan Activity Identifies when the last DLNA scan occurred.
Media Count
This section of the screen displays the number of video, music, photo, and other files available on the
My Password Wireless drive. The status is helpful if you are copying files to the drive, allowing you to
see the total number of files transferred.
In the Media Count section, you can view or modify the following settings:
Media Identifies the number video, music, and photo files available on your device.
Scan Activity Identifies when the last media scan occurred.
Media Database Allows you to rebuild your Media database.
A
Accessing Your Content Using Media Players
Once you have copied your files to the My Passport Wireless drive, you can connect the
drive to your home network or directly to the media player for network access to your media.
You can use a variety of media players to stream media. Refer to Knowledge Base Answer
ID 11737 for information about devices that have been tested for compatibility with your
drive.
WD Media Players
You can connect the various WD TV and WD Media Players to the My Passport Wireless
drive or to your home network for access to media content stored in the My Passport
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Wireless drive. For details on using a WD Media Player to access files on your drive, refer to
your WD Media Player User Guide.
Other Media Players
Following are general steps for setting up devices such as digital picture frames, Blu Ray players,
network-connected TVs, and digital media adapters.
1. Ensure that your My Passport Wireless drive is connected to your home’s Wi-Fi
network, to a hotspot, or is shared.
2. Make sure the drive is powered on.
3. Follow the user instructions provided with your media player to proceed through any
initial setup or installation of drivers.
4. Using the navigation feature on your player, scan and detect your My Passport
Wireless drive on your network.
5. Depending on the player you have, you may need to access a Settings/Network
Setup page in the user interface to establish connection so that your player can link
to your My Passport Wireless drive. Please refer to your player’s user guide for
specific instructions.
U
Using the Drive with a DLNA-Enabled Mobile App
The My Passport Wireless drive has a DLNA media server built in. Mobile apps with DLNA support
from the Apple App store or Google Play can see and access the content stored in the drive.
1. Connect to the My Passport Wireless drive.
2. Open a third party application. (See Knowledge Base Article ID 11736 for a list of
apps.)
3. Search for media servers and select.
4. Stream the media.
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9Using the Battery
This chapter includes the following topics:
Improving Battery Life or Performance
Charging the Battery
Viewing Battery Status When Drive is Off
I
Improving Battery Life or Performance
The Hardware screen allows you to extend the life of the battery or improve the performance of the
drive.
1. To display the Hardware page, click Hardware on the navigation bar.
2. In the Battery section, Optimization field, select one of the following battery options:
•Performance: Select this option if you'd like to optimize your media
processing.
•Battery Life: Select this option to extend the life of the battery.
There is no difference between the two options if your My Passport Wireless Pro
drive is plugged into an outlet and running on AC Power.
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C
Charging the Battery
Important: It is best to charge the battery before using the My Passport Wireless
drive for the first time as the factory charge may have decreased during
shipping. If you plan to store the drive, charge the battery before and after
you store it.
1. Connect one end of the cable (included in the box) into the drive’s USB port and the
other end into the adapter (included in the box).
2. Plug the adapter into a wall socket.
3. The LEDs start to pulse. As the drive charges, the Power and Battery Status LED
pulses and changes color. The LED color indicates the amount of battery charge.
When the Power and Battery Status LED is solid blue, the drive is fully charged.
(See “Understanding the LEDs and Buttons”
Other ways to tell If the drive is charging:
• On the Home page, a lightning bolt is added to the Battery panel.
•On the Hardware page, the Power State changes to Charging.
Viewing Battery Status When Drive is Off
• Press the WPS button for one second. The Power and Battery Status LEDs indicate the
amount of charge remaining in your battery.
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10 Performing Administrative Functions
This chapter includes the following topics:
Changing the Password and Device Name
Changing the Language
Specifying Types of Access
Locking the Drive
Rebooting and Shutting Down the Drive
The Admin Page allows you to change or set a password to access the dashboard and
perform other basic administrative functions for your My Passport Wireless Pro device.
• Click the Admin icon on the navigation bar to display the Admin screen.
C
Changing the Password and Device Name
In the My Passport Wireless Pro section of the screen, view or modify the following
basic device settings:
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Username Identifies the administrator’s user name which is Admin.
Settings Password To set or change a password for accessing the dashboard:
•To set a password, click the toggle button to On.
• Enter a password in New Password and Confirm Password.
• Click the Show Password checkbox to see the password
you’re entering.
•Click Save.
Device Name If desired, enter a new name for your My Passport Wireless Pro drive. This
is the name you see on the network identifying your drive for connections
and for accessing content stored on the drive.
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Changing the Language
1. In the Language section select the language in which you want the dashboard
screens to appear.
2. Click Save.
Specifying Types of Access
In the Access section, view or modify the following security access settings:
SSH Secured Shell protocol. SSH is a troubleshooting and analysis interface.Turn
this option On to securely access your drive and perform command-line
operations. It is disabled by default.
Warnin
g:
Do not use this option unless you have knowledge and experience
using SSH.
Warnin
g:
Please note that modifying or attempting to modify this device
outside the normal operation of the product voids your WD
warranty.
•To enable SSH, click the toggle button to On.
• In the SSH screen that displays, note the User Name and Password,
click the I Accept check box, and click OK.
Note: The SSH login User Name is root and the default password is
welc0me (number 0, not letter O)
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FTP Access File Transfer Protocol (FTP) enables the transfer of content to and from your
drive’s Public folder through FTP. The drive supports default Anonymous login
and takes advantage of Wi-Fi security for protection. The drive is compatible
with wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT.
See Knowledge Base Answer ID 11737 for information on compatible cameras.
FTP is disabled by default.
•To enable FTP Access, click the toggle button to On. See “Using a
Compatible Wireless Camera.”
L
Locking the Drive
Use the following steps to lock your My Passport Wireless Pro drive.
1. Click the Hardware icon on the Navigation bar to display the Hardware screen
2. In the Drive Lock field, click the toggle button to On. This will lock the drive so that
it is inaccessible when connected to your computer through the USB port. This is a
USB lock rather than an encrypted lock. Although locked, the drive is still accessible
with a Wi-Fi connection. The default is Off.
Rebooting and Shutting Down the Drive
Use the following steps to reboot or shut down the drive.
1. Click the Hardware icon on the Navigation bar to display the Hardware screen.
2. In the Power section, you have two options:
• To shut down the My Password Wireless drive, click Shut Down.
• To reboot the drive, click Reboot.
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11 Resetting Your Drive and Password
This chapter includes the following topics:
Manually Resetting the Drive
Restoring Factory Settings Using the Dashboard
You can perform a system-only reset of your drive two ways: manually and on the
dashboard’s Admin page. When the drive resets, your data remains but settings such as
your password return to default values.You can perform a system and disk reset on the
Admin page.
M
Manually Resetting the Drive
Use the following steps to reset your My Passport Wireless Pro drive.
Note: Use the following steps to reset your My Passport Wireless Pro drive.
1. With the power on, hold down the Power and WPS buttons at the same time for
approximately 10 seconds until the drive reboots and the Power and Battery Status
LEDs flash blue.
2. Wait until the Wi-Fi LED stops flashing before reconnecting.
Restoring Factory Settings Using the Dashboard
1. Click the Admin icon on the navigation bar to display the Admin screen
Warning: Interrupting the factory restore process may damage the My Passport Wireless drive.
Wait until the reboot is completed to use the drive again.
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2. In the Restore Factory Settings section, you have the following options:
•System Only: Changes all administrative settings back to their default values,
returns the administrator password to none, and renames the drive to
MyPassport. Your content remains intact.
•System and Disk: Reverts all settings to their factory default values and
deletes data on the drive. You need to reload all of your data after this type of
restore.
3. When the restore is complete, the Reconnect to Network screen displays.
4. When the restore is complete, the Reconnect screen displays.
5. Follow the on-screen instructions to reconnect your drive.
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12 Updating Firmware
This chapter includes the following topics:
Viewing the Firmware Version
Updating with Available Firmware
Performing a Manual Update
The Firmware page allows you to automatically or manually check for an update file and then
install it. To check automatically and install an available file, the drive must be connected to
the Internet.
The current version and last update display in the Version section of the Firmware page.
Warning: Do not power off your drive during the firmware installation. When the
installation is finished, your drive will automatically reboot.
Important: You can only update your device if the battery is more than 50 percent
charged or the charger is plugged into a power outlet.
V
Viewing the Firmware Version
1. On the Dashboard, click Firmware on the Navigation bar.
2. In the Version area, the Current Version field identifies the firmware version currently
installed on your device. The Last Update field identifies when the last firmware
update occurred.
Updating with Available Firmware
Note: To look for available updates, the drive must be connected to the
Internet via a home network or hotspot connection. You can check for
available updates at any time in the Available Updates area.
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1. On the Dashboard, click Firmware on the Navigation bar.
2. In the Available Updates area, click Check for Update.
3. Review the Update Firmware screen.
4. If an update is available, click Install and Reboot.
When the update is complete, your drive automatically reboots.
5. Refresh your browser to view the updated Dashboard.
P
Performing a Manual Update
1. Go to http://support.wdc.com/product/download.aspto locate an available firmware
update file to your computer, or click the Online location of the WD My
Passport Wireless firmware link at the bottom of the screen.
2. Download the latest firmware file.
3. Connect to the drive’s Wi-Fi network (direct connection).
4. In the Manual Update section, click Update from File.
5. Navigate to the firmware update file and click Open.
6. Review the confirmation message and click Install and Reboot. The update
takes about five minutes to install on your drive. It is critical to leave the device on
until the installation is complete.
When the update is complete, your drive reboots.
7. Reconnect the wireless link from your computer directly to the drive.
8. Refresh your browser to view the updated Dashboard.
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13 Getting Support
This chapter includes the following topic:
System Reports
Diagnostics on page 52
Product Improvement Program on page 52
The Support page allows you to run diagnostic tests and generate system reports to send to
Customer Support and gives you the opportunity to join WD’s Product Improvement
Program
• To display the Support Page, click Support on the navigation bar.
S
System Reports
In the System Reports section, you can generate a report and automatically send it to
Customer Support or download it to your computer.
Click one of the following:
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•Send to Support: Generates a diagnostic report and automatically sends it to
Customer Support. The report includes your drive’s serial number, Mac number, and
status information. You must have a hotspot or home (with Internet) connection to send
your report to support.
•Download: Generates a diagnostic report and saves it to your computer.
D
Diagnostics
Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:
•Quick Test: Checks the hard drive for major performance problems. The result of a
quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take
several minutes to complete.
•Full Test: Is a more comprehensive drive diagnostic. It methodically tests each and
every sector of the hard drive. Once the test is performed, the condition of the hard drive
displays.
Note: To complete the test, make sure the drive is plugged into AC power.
Product Improvement Program
If you join the program, your drive periodically sends its serial number to WD along with basic
drive information. The benefit is that you help improve future product updates and enable the
Western Digital Support team to help you more efficiently. Participating does not affect your
drives’ performance.
To join the program, switch the toggle button to On.
Getting Support
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14 Problems and Solutions
P
Password
I forgot the Wi-Fi password of my drive.
Reset the drive to its default settings by powering on the drive, pressing the Power and WPS
buttons at the same time for about 10 seconds until the Power LED blinks white.
Once the drive has powered up completely and the Wi-Fi LED turns blue, you can connect to the
drive's default wireless name of MyPassport and set up the Wi-Fi password.
Name
What is the difference between the Wi-Fi name and the drive name
The Wi-Fi name is also known as the SSID (Service Set Identifier) and is used to connect to the Wi-Fi
network before you access the drive. The Wi-Fi screen allows you to change the Wi-Fi name. (See
“Viewing or Changing the Drive’s Advanced Wi-Fi Settings”.)
The drive name is the name a DLNA device or other computer uses to access the drive's contents.
This is NOT the same as the Wi-Fi name. You must be connected to the Wi-Fi network before you can
access the drive. The Admin screen enables you to change the drive name. (See “Changing the
Password and Device Name”.)
Connections
I disconnected the drive from the WD My Cloud Mobile app. Do I
have to set up the connection to the mobile app next time
No. As long as you set up the connection previously, and your mobile device is wirelessly connected
to the drive, there is no need to set up the device again.
I took my drive out of range and the connection was lost.
If the drive is configured for home or hotspot mode, when you bring the drive back into range, it will
automatically reconnect to the same wireless network. If the drive was configured in direct connection
mode, make sure the Wi-Fi LED is blue and your device can reconnect to it.
I want to share content on my drive with other wireless devices in
my house.
Connect the drive in home network mode to your home Wi-Fi network. Devices already connected to
the drive may automatically connect to your home network (if previously connected to it), or you can
manually connect them. Once all the devices are connected to the Wi-Fi network, the drive acts as a
wireless NAS device.
Problems and Solutions
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When I connect the drive to my computer via USB, the drive won’t
connect wirelessly to other devices.
When the drive is connected to a computer with a USB connection, wireless capability is turned off.
The wireless speed is slower than normal.
There may be interference in your environment that is conflicting with the drive's Wi-Fi channel or Wi-Fi
bandwidth as the drive supports 2.4Ghz band. The interference may come from Wi-Fi devices,
microwaves, or other wireless appliances. Advanced users may want to set a different channel on the
Settings screen.
I am experiencing the following symptoms:
• The dashboard’s capacity panel is not displaying a value even after a long time.
• When I connect the drive to my computer’s USB port, Windows tells me to run scandisk.
• My drive does not show any media on my media player.
• The Public share is not accessible from a client computer.
This is most likely because the My Passport Wireless Pro drive was disconnected from the USB port
without safe removal. To solve this problem, you can run scandisk from a Windows computer. See
Knowledge Base Answer 11742 for more information.
B
Battery and Performance
My drive is not charging.
• If the drive is connected to your computer with a USB connection, the USB port doesn’t provide
enough power to charge the battery. Plug the drive into an outlet through the USB power adapter
to recharge it.
• If the temperature is too high or too low, the battery will not charge. Allow the unit to cool or warm
as necessary.
• If the drive is in use, the battery will not charge.
I want to extend the battery’s life.
Switch to Battery Life mode on the Hardware page to extend the battery life of your drive if you do not
need the maximum performance. Then reboot the drive for the change to take effect.
My drive keeps turning off its wireless network.
To help save battery life, after a minute of inactivity, the drive automatically turns off the wireless
connection and changes into standby mode. Press the Power button to re-enable the wireless
connection. When the Wi-Fi LED turns blue, the drive is ready for a connection.
I want to get the maximum streaming performance from my drive
• Set up the drive in Performance mode on the Hardware page to give priority to the streaming
performance.
• Connect the drive to a power source to make sure it has enough battery power for streaming.
• Since the drive has Wireless-N with MIMO (1x1) built-in, make sure the wireless network or device
you are connecting to supports MIMO.
• Connect directly to the wireless drive in Direct connection mode to avoid any unknown network
traffic or interference.
Problems and Solutions
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The wireless speed is slower than normal.
• The device may be in Battery Life mode. in this mode, the performance is reduced to extend the
battery life.
• The charge on the battery may be too low.
• There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive operates
within the 2.4 Ghz band. Interference may come from Wi-Fi devices, microwaves, or other wireless
appliances. Advanced users may want to set a different channel on the Settings screen.
• You may be using clients or networks without a Wireless-N MIMO connection or a slower wireless
network (e.g 802.11g or 802.11b).
I can’t power on my drive.
Make sure the battery is charged. If left unused a long time, the battery may be too low and require
charging before it can be powered on.
D
Drive Format
Can I reformat this drive to another file system
Yes. The My Passport Wireless Pro device can be formatted to NTFS, FAT32, and HFS+. The My
Passport Wireless Pro device can be formatted to exFAT, NTFS, FAT32, and HFS+.
My drive cannot be detected by another device when connected via
USB port.
My Passport Wireless Pro is preformatted as an exFAT file system. Some devices (such as computers
running Windows XP or WD TV media player) may not support this file system. For more information
see Knowledge Base Answer ID 11742.
Problems and Solutions
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ATechnical Specifications
Capacity 500 GB, 1 TB, 2 TB
Wi-Fi protocol • Compliant with: 11n 1Tx1R: 802.11g/n (20M, 40M) and 11ac
1Tx1R: 802.11a/n/ac (20M, 40M, 80M), Dual-Band/Single AP
Supported protocols SMB, AFP, UPnP, FTP
Interface • USB 3.0 up to 5 Gb/s*
• USB 2.0 up to 480 MB/s
• SD 2.0 up to 25 MB/s
*A USB 3.0 host and USB 3.0 certified cable are required to obtain
USB 3.0 performance.
USB 3.0 18-inch cable
Compatibility
N
ot
e:
Compatibility may vary
depending on user's hardware
configuration and operating
system.
Operating systems:
• Windows 10
• Windows 8
• Windows 7
• Windows Vista
• Yosemite (Mac OS 10.10)
• Mac OS X Mavericks
• Mac OS X Mountain Lion
• Mac OS X Lion
• Mac OS X Snow Leopard
Browsers:
• Internet Explorer 8.0 and later on supported Windows computers
• Safari 6.0 and later on supported Mac computers
• Firefox 29 and later on supported Windows and Mac computers
• Google Chrome 31 and later on supported Windows and Mac
computers
DLNA®/UPnP® devices for streaming Internet
connection
Physical dimensions
Width TBD
Length TBD
Height TBD
Weight TBD
Power Supply •AC input voltage (AC adapter): Input voltage: 90V
to 260 VAC
•AC input frequency: Input frequency: 47 to 63 Hz
Temperature •Operating temperature: 0°C to 35°C (32°F to 95°F)
•Non-operating temperature : -20°C to 60°C (-4.0°F
to 140°F)
Humidity •Operating humidity: 10%-80% (non-condensing}
•Non-operating humidity: 5%-90%
Technical Specifications
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Altitude Up to 10,000 MSL
Drive format exFAT
RoHs compliant Yes
Technical Specifications
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BCompatible Media Formats
DLNA File Formats
Audio • MP3, WMA, WAV, LPCM, OGG vorbis
• FLAC, M4A, M4B, 3GP, AAC
• MP2, AC3, MPA, MP1, AIF
Video • 3GP, 3GP/H.263, 3GP/H.264, 3GP/MPEg-4
• ASF, ASF/WMV
• AVI, AVI/DivX, AVI/Full Frame, AVI/MPEG-1, AVI/MPEG-2, AVI/
MPEG-4, AVI/WMV, AVI/XviD
• DivX, DV
• DVR-MS, DVR-MS/AC-3 Audio, DVR-MS/MP1 Audio
•FLV
• M1V, M2TS, M4V
• MKV, MKV/DivX, MKV/Full Frame, MKV/MPEG-1, MKV/MPEG-2,
MKV/MPEG-4, MKV/XviD
• MOV, MP4, MPE
• MPEG1, MPEG2, MPEG4, MPG, MTS
• QT, RM
• TS, TS/TP/M2T
• VDR, VOB, WMV, Xvid
Image • JPEG, PNG, GIF, TIF, BMP
Note: Some devices may not support playback of all these files. Please refer to your
device’s user manual to see which formats are supported.
Formats Compatible with WD My Cloud App
iOS •Photo: jpg, png, gif, tiff, bmp
•Video: mov, mp4, m4v
•Music: mp3, m4a, aiff, wav
Android •Photo: jpg, png, gif, tiff, bmp
•Video: Depends on the third party app used to play video on the
mobile device
•Music: mp3 (support for m4a, wma, wav and aiff added in release
3.1 - requires Android 4.0 or later)
Note: You can go to the Help/FAQ section on each platform to find the supported
types.
Compatible Media Formats
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I
Index
P
Physical description of the drive 3
W
Web browsers, compatibility 2
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PRELIMINARY
© 2015 Name of organization holding copyright (e.g. Western Digital Technologies) All rights
reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, 92612
4779-705144-A00-P1 July 2015