Primex Wireless SSB Primex Wireless Smart Sync Bridge User Manual Smart Sync Bridge Install Guide

Primex Wireless, Inc. Primex Wireless Smart Sync Bridge Smart Sync Bridge Install Guide

Users Manual

Smart-Sync™ Bridge (BC100/BC100-E) Install GuideSmart-Sync™ Synchronized TimeCopyright © 2017 by Bluetooth SIG, Inc. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. Other third-party brands andnames are the property of their respective owners.OneVue is a trademark of Primex. The innovative technology software solution for facility and time synchronization monitoring andreporting. All other trademarks are the property of their respective owners. ©2017 Primex. The Primex logo is a registered trademark of Primex.All Rights Reserved. 8/30/2017Primex | 965 Wells Street | Lake Geneva, WI 53147 | Phone: (855)557-0337
Legal NoticeCopyright ©2017 Primex. All rights reserved.Printed in the USA.Information in this document is subject to change without notice. The software described in this document isfurnished under a license agreement or nondisclosure agreement. The software may be used or copied only inaccordance with the terms of those agreements. No part of this publication may be reproduced, stored in aretrieval system, or transmitted in any form or by any means, electronic, mechanical or otherwise, for anypurpose, without the prior written permission of Primex.Worldwide Headquarters965 Wells StreetLake Geneva, WI 53147Phone: (855) 557-0337Hours: 7:00 am - 5:00 pm CSTinfo@primexinc.com
REGULATORY APPROVALSFCC CompliancePursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Primex might cause harmfulinterference and void the FCC authorization to operate this product.FCC Radio Frequency InterferenceThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant topart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference when the equipment is operated in a commercial environment. This equipment generates, uses,and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,may cause harmful interference to radio communications. Operation of this equipment in a residential area islikely to cause harmful interference in which case the user will be required to correct the interference at his ownexpense.FCC Radiation Exposure StatementThis equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. Thisequipment should be installed and operated with a minimum distance of 20 centimeters between the radiatorand your body.This devices complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesiredoperation.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cmfrom all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.ChannelThe Wireless Channel sets the radio frequency used for communication.lAccess Points use a fixed Channel. You can select the Channel used. This allows you to choose a Channelwhich provides the least interference and best performance. In the USA and Canada, 11 channel areavailable. If using multiple Access Points, it is better if adjacent Access Points use different Channels toreduce interference.lIn "Infrastructure" mode, Wireless Stations normally scan all Channels, looking for an Access Point. Ifmore than one Access Point can be used, the one with the strongest signal is used. (This can only happen
within an ESS).lIs using "Ad-hoc" mode (No Access Point), all Wireless stations should be set to use the same Channel.However, most Wireless stations will still scan all Channels to see if there is an existing "Ad-hoc" groupthey can join.Note: This equipment marketed in the USA is restricted by firmware to only operation on 2.4 GHz channel 1-11Radio Standards Specification (RSS)This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following twoconditions:(1) This device may not cause interference; and(2) This device must accept any interference, including interference that may cause undesired operation of thedevice.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts delicence. L’exploitation est autorisée aux deux conditions suivantes :(1) l’appareil ne doit pas produire de brouillage;(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage estsusceptible d’en compromettre le fonctionnement.The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliancewith RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et laconformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et laconformité de rf.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Thisequipment should be installed and operated with a minimum distance of 20 centimeters between the radiatorand your body.Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ouémetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entrele radiateur et votre corps.
CONTENTSSpecifications & Features Smart-Sync™ Bridge 6Smart-Sync Bridge Specifications 7LCD Display 9LED Indicators 10Service Buttons 11No Network mode 12Check-In to OneVue 15Install Smart-Sync™ Bridge 16Deployment Examples 17What's Needed - Smart-Sync Bridge Installation 21Installation Location Guidelines 22Surface-Mount Installation 23Wall-Mount (Key-Hole) Installation 25Troubleshooting 27How to Measure the Bluetooth Signal Strength at Installation Location 28Warranty 29Technical Support 30
Specifications & Features Smart-Sync™ BridgeA Smart-Sync Bridge is a network communication device that sends and receives data from Smart-Sync Clocks over its connection to a Smart-Sync Bluetooth Network, and sends data to and downloadssettings from your OneVue account over its connection to your facility's Ethernet or Wi-Fi network.
Smart-Sync Bridge SpecificationsPowerAC-power: 5V DC USB Mini B (5 pin) connector interface, 5 feet (1.5 meter) cable, Input: 100-240 VAC, 50/60 Hz, 0.4A, Output: 5V DC, 1.0AmaxOptional AC-power extension cable: USB power cable 6.5 feet (2 meter), Mini B (5 pin) M and Mini B (5 pin) F connectorBattery backup power: 3.0v Primex Lithium/Iron Disulfide Battery Pack or two AA 1.5V Energizer® Ultimate Lithium batteries. Whensolely operating on continuous battery-backup power, its estimated battery life is up to one (1) day.Power over Ethernet (PoE): compliant with IEEE 802.3af standard and compatible with 802.3at standardOperationEthernet or Wi-Fi network connection: transmits Smart-Sync devices statuses to OneVue, downloads pending setting updates fromOneVue, and connects to NTP Server to receive UTC time.Smart-Sync Bluetooth Network connection: sends OneVue setting updates and received UTC time to Smart-Sync Clocks and receivesstatuses from Smart-Sync Clocks.Alerts: visual LED and LCD display indicatorsInternal Stored Clock Capacity: 1400 Smart-Sync ClocksCheck-In Interval: system definedDuring Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.lSmart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During eachconnection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.lSmart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-SyncBridge automatically checks-in to OneVue to send received Smart-Sync Clock data.Bluetooth®Wireless Communication ProtocolBluetooth®Low Energy (BLE) Wireless Technology, version 4.1Bluetooth Range: up to 80 feet (24.3 meters)Network CommunicationPower over Ethernet (PoE) model - Compliant with IEEE 802.3af standard and compatible with 802.3at standardWireless (Wi-Fi) Networking Protocols: 802.11b, 11g, 11n single stream (2.4 GHz)Security Protocols: None, WEP (Open & Shared), WPA (TKIP & AES), WPA2 (TKIP & AES)Encryption Protocols: TLS 1.2Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)IP Addressing: Dynamic Host Configuration Protocol (DHCP), static IP addressingData Packet Size: typically less than 5 kilobytes (kB)7Smart-Sync™ Bridge Install Guide
EnclosureEnclosure: ABS plasticDimension: 4.7" H x 3.7" W x 1.3" D (11.93 cm x 9.39 cm x 3.30 cm)Weight: 0.3 lbs (136 gram) with 2 AA batteriesDisplay: Liquid crystal display (LCD), dimension: 0.75" H x 1.38" W (1.90 cm x 3.50 cm)LED Status Indicator: green, yellow, redMounting: wall or surface-mountDevice may be cleaned with a cloth moistened with water or a common disinfectant. Be sure to test any cleaning solution on a smallarea before applying solution to entire device.EnvironmentFor indoor use only and is not weather protected. Operating a device outdoors or in wet areas is an electrical hazard and may damagethe device while nullifying its warranty.Operating Temperature: 32° to 122° F (0 ° to 50 °C), indoor use onlyStorage Temperature: -4° to 140° F (-20 ° to 60 °C)CertificationsFCC, CE, and IC compliant8
LCD DisplayThe LCD display of a Smart-Sync Bridge provides a visual reporting of its current operating state - the segments below are displayedindicating its current state.Segment DescriptionBton Indicates the device is in Normal operating mode; allowing its connection to Smart-Sync Bluetooth Network andEthernet or Wi-Fi network.NTP Indicates its connection to a NTP Server has failed three (3) consecutive times and its UTC time is not accurate.The red LED flashes during this state.NoNt Indicates the device is in No Network mode. During installation, when a network is not available, set the device to NoNetwork mode to allow its connection to Smart-Sync Clocks over the Smart-Sync Bluetooth Network.When a network is available, the device must be set back to Normal mode (Bton).For more information, see "No Network mode" on page12.No Signal Indicates its last connection to an Ethernet or Wi-Fi network failed.For PoE or Ethernet use, a failed check-in may be due to a network connection cannot be established.For Wi-Fi network use, a failed check-in may be due to the device is not within range of a wireless signal or the wirelesssignal strength is not adequate for normal operation.If the device is powered by AC or Power over Ethernet (PoE), the yellow LED indicator flashes during this state.Signal Ok Indicates its last connection to an Ethernet or Wi-Fi network and check-in to OneVue was successful.LOW When operating solely on battery-backup power, indicates its estimated battery life is less than 25%. It's recommendedto replace the batteries.Lbat When operating solely on battery-backup power, indicates its battery level is critically low.Data is not logged or transmitted to OneVue during this state.Up A firmware update is being applied to the device.Data is not logged or transmitted to OneVue during this state.Con The device is in configuration mode. The config icon is also displayed.Data is not logged or transmitted to OneVue during this state.9Smart-Sync™ Bridge Install Guide
LED IndicatorsA Smart-Bridge has three LED indicators, located on the front of the device, that provide a visual indicator of its current status.LED indicator specificationsNote:When power is applied to the device, the LCD segments display and LED indicators briefly illuminate.LED Status Device PowerGreen LEDIlluminatedNormal AC or PoE power: LED is illuminatedBattery-power only: LED is disabled to conserve battery life. Upon power up, illuminates for 2secondsYellow LEDFlashingLow BatteryUnresponsive (1connection to NTPServer)AC or PoE power: LED is illuminated and flashes.Refer to the LCD display to identify the status resulting in the condition.Either indicates a low battery status or an Unresponsive status.Unresponsive status - indicates during its last connection to the Ethernet or Wi-Fi network, itfailed to connect to a NTP Server to obtain UTC time.Red LEDFlashingUnresponsive Indicates its connection to the Ethernet or Wi-Fi network has failed for three (3) consecutivetimes; it has not checked-in to OneVue or obtained UTC time from a NTP Server.10
Service ButtonsA Smart-Sync Bridge has two service buttons located on the front of the device.Service buttons specificationsAction Button UseNoNetworkmode (pressand holdfor 3seconds)During installation, when a Ethernet or Wi-Fi network is not available, the device must be set toNo Network mode.During this mode, the device does not connect to the facility's network.For more information, see "No Network mode" on the facing page.DismissLEDAlertDuring an Alarm state, pressing the silence button stops the LED from flashing.InitiateManualCheck-inPressing the check-in button during normal operation initiates a check-in to your OneVueAccount and its connection to a NTP Server to obtain UTC time. During a check-in, all data istransmitted to your OneVue account and any pending updates are downloaded to the device.When the check-in button is pressed, the LCD display indicates its connection by the showing thenumber sequence below.Number 1 displayed - radio powered onNumbers 12 displayed - connected to facility's Ethernet or Wi-Fi networkNumbers 123 displayed - connected to NTP Server and obtained UTC TimeNumbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVueand downloads update pending settingsDuring an active check-in connection, additional pressing of the check-in button is ignored.If a check-in fails, all data is stored in the device's non-volatile memory; up to a maximum of1400 clocks.11 Smart-Sync™ Bridge Install Guide
No Network modeNo Network mode is required when an Ethernet or Wi-Fi network is not available during installation. During this mode, the Smart-SyncBridge does not connect to the facility's network to check-in to OneVue or obtain UTC time from a Network Server.During No Network mode, the Smart-Sync Bridge is required to be configured with local time, which allows Smart-Sync Clocks toreceive and set their time to the local time configured in the bridge. Local time is configured using the Primex Device Configurationsoftware.When the facility's network is available, the device must be set back to Normal (Bton) mode to allow its network connection to thefacility's Ethernet or Wi-Fi network.How to set a Smart-Sync Bridge to No Network modeWARNING:Use of AC-power is required when operating in No Network mode. When operating on only continuous battery backup-power, the device's estimated battery life is only up to one (1) day.1. Press and Hold the button for 3 seconds.2. Verify NoNt is shown on the LCD display, which indicates it's in No Network mode.Next, configure the bridge with the computer's local time.How to configure the bridge with local timeThe bridge sets its internal time to your computer's local time. If you want to bridge to receive time from a different time zone, changeyour computer's time zone before beginning this procedure.WARNING:Do not remove power from the bridge during this procedure - it must remain powered on at all times.1. Download and install the Primex Device Configuration software.Installation requires administrator permission and a computer with Windows® 7 or 10 (32 and 64-bit). If you do not haveadministrator permission, contact your IT department to install the software.To download the software from your OneVue account, go to Help >Devices >Primex Device Configuration Software >Download Configuration Software2. Plug the supplied Primex USB configuration cable into a USB port on your computer.3. Plug the configuration cable mini-USB connector into the bridge's USB mini port.The bridge detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and theConfig icon is displayed indicating the device is in configuration mode.4. Open the Primex Device Configuration software. Go to All Programs >Primex >Primex Device Configuration or from yourcomputer desktop, double-click on the Primex Device Configuration icon.5. From the Enter Password window, enter the factory default password (case sensitive) - Primex112
6. Select Connect. A connectionbetween your computer and thebridge is established.7. Verify the notification arealocated in the lower-left of thescreen, displays Connected toclock bridge device on COMx,which indicates the connectionis established.8. Select Read Configuration.9. Select Write Configuration.From the Confirmation Neededwindow, select Yes10. Select Disconnect. Theconnection between thesoftware and device is ended.11. Remove the USB connectionbetween the bridge and yourcomputer.You can now begin installing theSmart-Sync Clocks.13 Smart-Sync™ Bridge Install Guide
How to set a Smart-Sync Bridge back to Normal mode (Bton)When a network is available, the device must be set to normal mode to allows its connection to the facility's network.1. Press and Hold the button for 3 seconds to exit No Network mode.2. Verify that Bton is displayed on the LCD.3. Power cycle the device - it then enters the 8-hour Deployment mode.During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.lSmart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During eachconnection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.lSmart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-SyncBridge automatically checks-in to OneVue to send received Smart-Sync Clock data.4. Press and release the Check-in button to initiate a manual check-in to validate the device can connect to your facility’snetwork and OneVue account. The LCD displays a series numbers indicating its connection sequence.Number 1 displayed - radio powered onNumbers 12 displayed - connected to facility's Ethernet or Wi-Fi networkNumbers 123 displayed - connected to NTP Server and obtained UTC TimeNumbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pendingsettings5. Verify the device LCD displays Signal OK and Bton (normal mode). Signal Ok indicates the device has successfully connected toyour facility's network.14
Check-In to OneVueA Smart-Sync Bridge checks-in to your OneVue account and obtains UTC time from a NTP Server at a daily system specified interval.Note:During No Network Mode, the bridge does connect to an Ethernet or Wi-Fi network, therefore cannot check-in to OneVue. NoNetwork mode is for use only when a network is not available at the facility, commonly during new construction.When the device check-in button is pressed, a manual check-in is initiated.When the check-in button is pressed, the device LCD displays its connection sequence.Number 1 displayed - radio powered onNumbers 12 displayed - connected to facility's Ethernet or Wi-Fi networkNumbers 123 displayed - connected to NTP Server and obtained UTC TimeNumbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending settingsDuring an active check-in connection, additional pressing of the check-in button is ignored.If a check-in fails, all clock data is stored in the device's non-volatile memory; up to a maximum of 1400 clocks.15 Smart-Sync™ Bridge Install Guide
Install Smart-Sync™ BridgeA Smart-Sync Bridge can be installed either by a surface or wall-mount method. The mountingmethod is commonly dependent on its installation location area. Both techniques can be usedtogether if desired.Note:Wi-Fi or Non-DCHP Ethernet network only - a Smart-Sync Bridge is required to be configuredwith your OneVue account ID and Wi-Fi or Non-DHCP network settings before it's installed atits permanent installation location. Verify the device can successfully check-in to your OneVueaccount at its installation location. For more information, see "Check-In to OneVue" on theprevious page.
Deployment ExamplesThese deployment examples provide a visual illustration of various deployments, including deploying the Smart-Sync™ SynchronizedTime in a building with single floors and multiple floors. Different facility layouts and interiors may present a variety of considerationswhen planning an accurate and effective deployment.These deployment examples are to be referenced as general guidelines and it's recommended that a Smart-Sync Site Survey iscompleted. The results of the survey provide a deployment guide for the installation of Smart-Sync devices at your facility.Single floor | less than 200 clocksGeneral guidelineslInstall Smart-Sync Bridge off a corridor and ideally in a central location.lAlways install and power-on a Smart-Sync Bridge before installing Smart-Sync Clocks.lStart by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-SyncClock should always be first powered on at its designated installation location.lIt's recommended to measure the Bluetooth signal strength at the installation location of the first clock - to verify its Bluetoothwireless connection and communication path to the Smart-Sync Bridge.lIf a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location hasadequate Bluetooth signal strength, resulting in no coverage gap.Ideal deployment illustration17 Smart-Sync™ Bridge Install Guide
Acceptable deployment illustrationCoverage gap detected post-installationScenario - a coverage gap was detected post-installation.Recommendation - install Smart-Sync Bridge beyond coverage gap.Alternate recommendation - install an additional Smart-Sync Clock to resolve coverage gap.18
Single floor | greater than 250 Smart-Sync Clocks and multiple Smart-Sync BridgesDeployment guidelineslInstall Smart-Sync Bridges in outward third of physical space to ensure coverage.lDo not install multiple Smart-Sync Bridges in close proximity to each other.lStart by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-SyncClock should always be first powered on at its designated installation location.lIf a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location hasadequate Bluetooth signal strength, resulting in no coverage gap.Ideal deployment illustration19 Smart-Sync™ Bridge Install Guide
Multi-floor | Smart-Sync Bridge on each floorGeneral guidelineslA single Smart-Sync Bridge installed on each floor.lThe single floor general guidelines apply per floor.lAvoid installing the Smart-Sync Bridges in a vertical column above each other - stagger the bridge installation locations acrossthe multiple floors.lIf a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location hasadequate Bluetooth signal strength, resulting in no coverage gap.Ideal deployment illustration20
What's Needed - Smart-Sync Bridge InstallationInspect the package contents to verify the included components are present and no damage has occurred during shipping.What's included(1) Smart-Sync Bridge(1) Smart-Sync Bluetooth Antenna(1) AC-power adapter(1) Primex 3.0v Lithium/Iron Disulfide Battery Pack (contains 2 AA 1.5V Energizer® Ultimate Lithium batteries)Note:Devices using AC or PoE power can also use battery power as a backup power source in the event of a power loss. Duringbattery backup, the device operates on battery power and continues to function for up to one (1) day on continuous batterypower.(2) Sets of 3M™ Dual Lock Fastener & Tape, 2" x 1" strips(1) USB configuration cable; supplied with a device order only. For use with the Primex Device Configuration software to set a bridge toNo Network mode, manually configure network settings or troubleshoot device network connectivity issues. It's recommended to savethis cable for future use.Optional accessoriesAC-power extension cableWhat you need - recommendedSelf-adhesive hook-and-loop mounting tape to secure cables21 Smart-Sync™ Bridge Install Guide
Installation Location GuidelinesWhere the Smart-Sync Bridge is mounted impacts its use and operation. It's recommended to view the Deployment Examples to ensureproper placement of your Smart-Sync Bridge devices.The guidelines below should be taken into consideration to ensure the installation location provides optimal performance.WARNING:If an Ethernet or Wi-Fi network is not available at the time of installation, the Smart-Sync Bridge is required to be set to NoNetwork mode to allow its communication with Smart-Sync Clocks over the Smart-Sync Bluetooth Network. For moreinformation, see "No Network mode" on page12.Recommend installation location guidelineslMount the Smart-Sync Bridge high-up on a wall and clear of any metal obstructions to best propagate a Bluetooth RadioFrequency (RF) signal.lAllow for enough open area to orient the Smart-Sync antenna to point straight down (vertically) from the device to maximize itssignal reception.lA Smart-Sync Clock is installed or planned to be installed within 80 feet (24.3 meters) from the mounting location. You can alsomeasure the Bluetooth signal strength at its installation location to determine if the location has adequate Bluetooth signalstrength.lAC-power - verify an outlet is located within 5 feet (1.5 meters) from the mounting location.lEthernet/PoE use - verify an Ethernet enabled network port is in close proximity to the mounting location.lWi-Fi network use - verify there is a wireless signal strength of -60db or better at its mounting location. It's recommended tomeasure the strength with a Wi-Fi analyzer app on your mobile phone.Note:The device is shock and vibration resistant; however, be careful not to drop or install the device in a location where it could beexposed to excessive vibration.22
Surface-Mount InstallationA Smart-Sync Bridge can be mounted to the outside surface of a wall or other type of unit using the supplied 3M™ Dual Lock™ Tapestrips.How to surface-mount a Smart-Sync Bridge1. Verify the location meets the Installation Location Guidelines.2. Prepare the mounting area to ensure maximize adhesion. If there is moisture, drythe area first.3. Press a black fastener strip and a clear adhesive strip together.4. Remove the backing off of the clear adhesive strip(s) and affix to the back of thedevice. It's recommended to place the strip(s) horizontally.5. Remove the backing off of the black fastener strip and affix to mounting surface;creating a secure mount between the device and the mounting surface.6. Verify the strips are securely fastened together and the device mount is secure.7. Remove the device cover; simultaneously press the two tabs located on the topside of the device.8. Insert the 3.0v Primex Lithium/Iron Disulfide Battery Pack or two 1.5v Lithium AAbatteries. Follow the symbols showing the correct way to position the positive (+)and negative (-) ends of the battery pack.9. Located to the lower-right of the battery compartment, set the battery on/off switch to the Up (On) position.10. Replace the device cover.11. Orient the Smart-Sync Bluetooth Antenna to point straight down (vertically) from the device to maximize its signal reception, andverify it's securely attached to device.12. Apply power to the device; AC or PoE. It's recommended to dress the cables with self-adhesive hook-and-loop mounting tape.13. When power was applied, the device automatically initiated a check-in to your OneVue account. Verify the device LCD displaysSignal OK, which indicates the device has successfully checked-in to your OneVue account.14. If the LCD screen does not display Signal OK, it's recommended to initiate a manual check-in to validate the device can connectto your facility’s network at the installation location. Press and release check-in button .The device's LCD displays its check-in connection sequence.Number 1 displayed - radio powered onNumbers 12 displayed - connected to facility's Ethernet or Wi-Fi networkNumbers 123 displayed - connected to NTP Server and obtained UTC TimeNumbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pendingsettingsDuring an active check-in connection, additional pressing of the check-in button is ignored.During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.23 Smart-Sync™ Bridge Install Guide
lSmart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During eachconnection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.lSmart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-SyncBridge automatically checks-in to OneVue to send received Smart-Sync Clock data.24
Wall-Mount (Key-Hole) InstallationA Smart-Sync Bridge can be mounted directly to a wall surface by way of a key-hole mount. If a secure-mount is required, the screwmount installation can be applied with use of two #6" drywall screws and anchors.How to install a Smart-Sync Bridge to a solid, level wall surface using the key-hole mount method1. Remove the device cover; simultaneously press the two tabs located on the top side of the device.2. Insert the 3.0v Primex Lithium/Iron Disulfide Battery Pack or two 1.5v Lithium AA batteries. Follow the symbols showing the correctway to position the positive (+) and negative (-) ends of the battery pack.3. Located to the lower-right of the battery compartment,set the battery on/off switch to the Up (On) position.4. Replace the device cover.5. Determine the mounting location by referencing thekey-hole slot located on the back of the device.6. Mark and pre-drill a mounting hole into the wallsurface. 1.75" distance between the two key-hole slots.7. Insert wall anchor into each mounting hole.8. Insert a screw into the wall anchor, leavingapproximately 3/8” of the screw head exposed forhanging.9. Attach the device to the wall surface by sliding the key-hole slot onto the mounting screw. Ensure the device isproperly secured and level.10. Orient the Smart-Sync Bluetooth Antenna to pointstraight down (vertically) from the device to maximizeits signal reception and verify its securely attached todevice.11. Apply power to the device; AC or PoE. It's recommended to dress the cables with self-adhesive hook-and-loop mounting tape.12. When power was applied, the device automatically initiated a check-in to your OneVue account. Verify the device LCD displaysSignal OK, which indicates the device has successfully checked-in to your OneVue account.13. If the LCD screen does not display Signal OK, it's recommended to initiate a manual check-in to validate the device can connectto your facility’s network at the installation location. Press and release check-in button .The device's LCD displays its check-in connection sequence.Number 1 displayed - radio powered onNumbers 12 displayed - connected to facility's Ethernet or Wi-Fi networkNumbers 123 displayed - connected to NTP Server and obtained UTC TimeNumbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending25 Smart-Sync™ Bridge Install Guide
settingsDuring an active check-in connection, additional pressing of the check-in button is ignored.During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period.lSmart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During eachconnection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes.lSmart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-SyncBridge automatically checks-in to OneVue to send received Smart-Sync Clock data.26
TroubleshootingHaving trouble with a Smart-Sync Bridge? Learn about some of the common troubleshooting topicsand solutions.If the solutions provided do not resolve an issue, be sure to contact your Primex Certified Sales andService Partner for additional technical assistance or Primex Technical Support.
How to Measure the Bluetooth Signal Strength at Installation LocationTo determine if a Smart-Sync device location has adequate signal strength, you can measure the Bluetooth signal strength at theinstallation location.Primex recommends using the nRF Connect for Mobile - allows you to scan and explore Bluetooth® low energy devices. nRF Connectfor Mobile is available for iOS and Android™ devices and can be downloaded from the App Store or Google Play.lSmart-Sync Bridge devices advertise as Bridge and Smart-Sync Clocks advertise as PrimexClock. The device's 12-character DeviceID is displayed to uniquely identify each device advertising.lSmart-Sync Clock - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -85 dBm at the installation location.lSmart-Sync Bridge - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -75 dBm at the installation location.28 Smart-Sync™ Bridge Install Guide
WarrantyTwo Year Limited WarrantyPrimex warrants this product to be free from defects in materials and workmanship for a standard of two (2) years from the date of purchase.Primex will at its sole option, repair or replace any components that fail in normal use. Such repairs or replacements will be made at no charge tothe customer for replacement parts. The customer will be responsible for any transportation costs. This warranty does not cover failures due tomisuse, abuse, accidental or unauthorized alterations or repairs.The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or statutory, including any liabilityarising under any warranty or merchantability or fitness for a particular purpose, implied, statutory or otherwise. In no event shall Primex be liablefor any incidental, special, indirect or consequential damages, whether resulting from the use, misuse or inability to use this product or from defectsin the product. Some states do not allow this exclusion or limitation of incidental or consequential damages so the above limitations or exclusionmay not apply to you.To obtain warranty service: If after following the instructions in the product guide, you are certain the product is defective, please contact PrimexTechnical Support to assist with troubleshooting the issue. If the issue cannot successfully be resolved and the product is under warranty, an RMA(Return Material Authorization) will be generated. The RMA form will be provided via email with detailed instructions for the return.Primex retains the exclusive right to repair or replace the unit at its sole discretion. All merchandise returned must be shipped to Primex Attn:Returns Dept., N3211 County Road H, Lake Geneva, WI 53147. Primex retains the exclusive right to repair or replace the unit at its sole discretion.Such shall be your sole exclusive remedy for any breach of warranty.
Technical SupportYou may require Technical Support when you have questions about product features, system configuration or troubleshooting. Supportservices are delivered in accordance with your organization's support agreement, end user licenses agreements, and warranties, eitherwith a Primex Certified Sales and Service Partner or directly with Primex.Support through Primex Certified Sales and Service PartnersEnsuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and ServicePartners offer technical support services for Primex products.If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all TechnicalSupport inquires.When contacting Primex Technical SupportMake sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at thecomputer or device on which the problem occurred, in case it's necessary to replicate the problem.When you contact Primex Technical Support, please have the following information available:lCustomer ID/Account NamelProblem description/error messageslDevice hardware informationlTroubleshooting performed before contacting PrimexlRecent network changesPrimex Technical SupportHours 7:00 am to 7:00 pm CST | Monday through FridayTelephone: (800) 404-8112Email: techsupport@primexinc.comFax: (262) 248-0061Web: www.primexinc.com/support30

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