Psion GSMA Netpad User Manual netpad EPOC

Psion Inc Netpad netpad EPOC

Contents

Exhibit 8 User Manual Part 2

Psion Teklogix netpad EPOC User Manual 99Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Outlook16. In the confirmationscreen, click on the Syn-chronize Now button tostart the synchroniza-tion process immedi-ately; otherwise click onthe Finish button tocomplete the set-up andsave the synchroniza-tion.If this is the first timeyou have run the syn-chronization, you maysee the Contacts Syn-chronization dialoguedescribed above. If thereare any labels on thenetpad that cannot bedirectly mapped, the synchronization prompts you to do this by hand.
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Outlook100 Psion Teklogix netpad EPOC User Manual7.7.2.4 Multiple SynchronizationsIt is possible to synchronize more than one Agenda and Data files or Outlook foldersby setting up multiple synchronizations. To do this, you may need to create extraOutlook folders.1. Select New,thenFolder…from the File menu.2. Type in a name for the newfolder.3. Select the type of items to bestored in the folder (in thisexample, Contact Items).4. Select the folder to create thenew folder in.5. Click the OK button.When you create the synchronization, enterthe appropriate paths and file names in theapplications dialogue.
Psion Teklogix netpad EPOC User Manual 101Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+7.7.3 Synchronizing Your netpad With Microsoft Schedule+This section details the set-up and day-to-day use of PsiWin to synchronize yournetpad Agenda and Data files or Contacts program with Microsoft Schedule+ 7.0,7.0a or 7.5 on the PC. The chapter assumes some familiarity with the use ofWindows 95/98/NT 4.0.7.7.3.1 Software CompatibilityThe details for this section assume that you are using PsiWin version 2.3. To checkwhich version of PsiWin you have, double-click the My Psion icon, and selectAbout PsiWin 2.x from the Help menu. If you have at least Build 97,then you haveversion 2.3.You must also have a full installation of Microsoft Schedule+ version 7.0, 7.0a,or 7.5.Note: You cannot use the Synchronizer with other versions of Schedule+.7.7.3.2 Creating New SynchronizationsYou can create multiple synchronizations on your PC if you have different Agenda,Data or Schedule files that you wish to synchronize. See “Multiple Synchroniza-tions” on page 108. You must define at least one synchronization in order to syn-chronize files.Required InformationBefore creating your synchronization, note the locations of the files you wish to syn-chronize: the synchronization must be told which files to use.1. If you are synchronizing an Agenda or Data file, open the file(s) thatyou wish to synchronize.2. Tap the program name at the top of the toolbar. You will see the Openfiles /programs dialogue.3. Scroll through the list until you find your file(s) listed. Make a note ofthe path (in this example, c:\Documents\Agenda).
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+102 Psion Teklogix netpad EPOC User Manual7.7.3.3 Creating The Synchronization1. Make sure that your netpad is connected to the PC, andthen double-click on the My Psion icon. Assuming themachines have linked successfully, you will see severalicons, including one labelled Psion Synchronizer.2. Double-click on this icon.3. In the Psion Synchronizer window, click the New button. This launchesthe Psion Synchronizer Wizard, which takes you through the stepsrequired to set up the synchronization. If you have never created a syn-chronization before, PsiWin bypasses this window and goes straight tothe Synchronization Wizard.
Psion Teklogix netpad EPOC User Manual 103Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+4. The welcome screen of the Wizard asks you which PC PIM you want tosynchronize with. Highlight the relevant option and click theNext button.5. In the Psion section of the Applications dialogue, specify the netpadfiles you want to synchronize with.• To synchronize an Agendafile, make sure that theSynchronize My Agendabox is checked off. Youwill then need to specifythe Agenda file to be syn-chronized. You can eithertype in the path and filename you noted earlier, orclick the button andbrowse the netpad’s disks.If in doubt, use the Browsebutton to find your file.• To synchronize a Data fileor the Contacts program,make sure that the Syn-chronize My Contactsbox is checked off.6. In the Choose contracts program dialogue:• To synchronize with the Contacts program, leave the next box as Con-tacts program.
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+104 Psion Teklogix netpad EPOC User Manual• To synchronize with a Datafile, click the button.Next, select Data and specifythe Data file to be synchro-nized.You can either type in the pathand file name you noted earlieror click the button tobrowse the netpad’s disk(s). Ifin doubt, use the Browse button to find your file. Next, click the OKbutton.7. Specify which Schedule+ Appointment book to synchronize and whichExchange profile to synchronize with. Normally, you should leave thisas the default setting, but contact your Network Administrator if youhave any doubts.Important: Note that it is very important that this information is entered cor-rectly – if it is not, the wrong files may be synchronized, or no syn-chronization will occur. However, if you do not have an existingAgenda or Database file on your netpad, the synchronizer cancreate them. This is especially useful for a Contacts database - ifyou specify a non-existent netpad Datafile, the synchronizer willcreate a new one on the netpad that is optimized for use with yourSchedule+ contacts. The synchronization can only create a Datafile if you have selected the option to synchronize a Data file.
Psion Teklogix netpad EPOC User Manual 105Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+8. Click the Next button.9. Specify which types ofentry you wish to syn-chronize. Uncheck par-ticular entry types ifyou do not want them tobe synchronized.10. Click the Next button.11. To specify the periodof entries you wish tosynchronize, click theSet date rangebutton, select theperiod required andclick the OK button.To specify how thesynchronization willdeal with entriesoutside of normalworking hours, selectthe appropriate optionfrom the Agendaentries to synchronizesection. You can alsochange your workhours by clicking the
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+106 Psion Teklogix netpad EPOC User ManualSet work hours button, altering the settings as appropriate and clickingthe OK button.Next, click on the Advanced button to set up the label mapping.Note: If you are synchronizing with the Contacts, or have chosen not to synchro-nize a Data file, you may not be able to click this button. In this case, youshould ignore step 12 and click the Next button.12. The Contacts Synchro-nization dialogueshows a table, listingthe labels for the Con-tacts section in Sched-ule+ in the Contactinformation column,andinthePsion labelcolumn you can matchthese to their equiva-lents (if any) in yournetpad Data file. Tomatch labels:• Find the Schedule+label whose func-tion is the same asone of your netpadData file’s labels,then click in the boxnext to it in the Psion label column.• Click on the arrow to the right of this box. A drop-down listappears containing all the Psion labels that you have not matched. Selectthe label you wish to assign.• If you do not wish to synchronize a particular Schedule+ Contacts label,select <Ignore> from the drop-down list.Note: Each netpad label can only be matched to one Schedule+ label.
Psion Teklogix netpad EPOC User Manual 107Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Microsoft Schedule+13. When you have finished matching the labels, click the OK button andthen the Next button.14. To start the synchronization process immediately, click on the Syn-chronize Now button, otherwise click on the Finish button to completethe set-up and save the synchronization.If this is the first time you have run the synchronization, you may seethe Contacts Synchronization dialogue described above. If there are anylabels on the netpad that cannot be directly mapped, the synchroniza-tion prompts you to do this manually.
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer108 Psion Teklogix netpad EPOC User Manual7.7.3.4 Multiple SynchronizationsIt is possible to synchronize morethan one Agenda and Data files withmultiple Schedule+ files. When youcreate the synchronization, enter theappropriate paths and file names inthe Applications dialogue.7.7.4 Synchronizing Your netpad With Lotus OrganizerThis section details the set-up and day-to-day use of PsiWin 2.3 to synchronize yournetpad’s Agenda and data files, or Contacts program, with Lotus Organizer onthe PC.The section assumes some basic familiarity with the use of Windows 95/98/NT 4.0.7.7.4.1 Software CompatibilityThe details for this section assume that you are using PsiWin version 2.3. To checkwhich version of PsiWin you have, double-click the My Psion icon on your desk-top, and select About PsiWin 2.x from the Help menu. If you have at least Build136, you have version 2.3.You must also have a full installation of Lotus Organizer. While this section talksabout Lotus Organizer 97 GS (PIM-only installation), the synchronization set-upprocedure is identical for Lotus Organizer 2.1 or 97. If you are using Organizer 97GS as a PIM with Group Scheduling, then see page 117.
Psion Teklogix netpad EPOC User Manual 109Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus OrganizerNote: You cannot synchronize with Lotus Organizer version 2.0 or 2.01.7.7.4.2 Creating New SynchronizationsYou can create multiple synchronizations on your PC if you have different Agendaor Data files that you want to synchronize. See “Multiple Synchronizations” on page108. You will need to define at least one synchronization.Required InformationBefore creating the synchronization, you will need to note the locations of the filesyou wish to synchronize: the synchronization must be told which files you wish touse. You must also tell the synchronization the location of your Lotus Organizer file.1. Open the file(s) that you wish to synchronize.• Tap the file name at the top of the toolbar.The Open files / programs dialogue is displayed.• Scroll through the list until you find your file(s) listed. Make a note ofthe path (in this example, c:\Documents\Agenda).2. OnthePC,clickontheStart button and select Find then Filesorfolders.3. In the Named box type in:•*.or2 if you have Organizer 2.1,•*.or3 if you have Organizer 97, or•*.or4 if you have Organizer 97 GS (PIM only).
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer110 Psion Teklogix netpad EPOC User ManualMake sure that the program is looking in the drive where you keep yourOrganizer file(s), and that the Include subfolders box is checked off.4. Click the Find Now button.You should now have a list of Organizer files. If you double-click onthe vertical line to the right of In folder, it will expand the view toinclude the whole path of the file. In the example above, the path andfile name of the first file in the list would be C:\lotus\orga-nize\chris.or4.Note: If you have not previously created an Organizer file, this list will beempty. To create an Organizer file, open Lotus Organizer. Select Save asfrom the File menu. Give the file a name and click the Save button. Thenreturn to step 2.
Psion Teklogix netpad EPOC User Manual 111Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer7.7.4.3 Creating The Synchronization1. Make sure that your netpad is connected to the PC, andthen double-click on the My Psion icon. Assuming themachines have linked successfully, you will see severalicons, including one labelled Psion Synchronizer.Double-click on this icon.2. In the Psion Synchronizer window, click the New button. This launchesthe Psion Synchronizer Wizard, which takes you through the stepsrequired to set up the synchronization. If you have never created a syn-chronization before, PsiWin will bypass this window and go straight tothe Synchronization Wizard.
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer112 Psion Teklogix netpad EPOC User Manual3. The welcome screen ofthe Wizard asks youwhich PC PIM you wantto synchronize with.Highlight the relevantoption and click theNext button.4. In the Applications dia-logue, enter the path forthe Agenda, Data andOrganizer files you wantto synchronize.In the Psion section,specify the netpadfiles you want tosynchronize with.To synchronize anAgenda file, ensure thatthe Synchronize MyAgenda box is checkedoff. Specify the Agendafile to be synchronized.You can either type in thepath and file name younoted earlier or click the button to browse the netpad’s disk(s). If
Psion Teklogix netpad EPOC User Manual 113Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizerin doubt, use the Browse button to find your file.To synchronize a Data file or the Contacts program, make sure that theSynchronize My Contacts box is checked off.5. To synchronize with the Contacts program, leave the next box asContacts program.• To synchronize with a Data file,click the button. Next,select Data and specify the Datafile to be synchronized.You can either type in the pathand file name you noted earlieror click the button tobrowse the netpad’s disk(s). If indoubt, use the Browse button tofind your file. Next, click the OK button.The Scheduling environment section of the dialogue can normally beignored. However you will need to change this if your copy of LotusOrganizer has been specifically set up to connect with cc:Mail or Notes,or to work over a network. You should consult your Network Adminis-trator if you believe this may be true in your case or, if you are usingOrganizer 97 GS as a PIM with Group Scheduling. See section 7.7.5 onpage 117.6. Specify your Lotus Organizer file. You may either type in the file name(including its directory) or click the button to browse for the file(in this example, c:\lotus\organize\chris.or4).7. ClickontheNext button.
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer114 Psion Teklogix netpad EPOC User ManualImportant: It is very important that this information is entered correctly – if itis not, the wrong files may be synchronized, or no synchronizationwill occur. However, if you do not have an existing Agenda or Data-base file on your netpad, the synchronizer can create them. This isespecially useful for a Contacts database - if you specify a non-existent Datafile, the synchronizer will create a new one on thenetpad that is optimized for use with your Organizer contacts. Thesynchronization can only create a Data file if you have selected theoption to synchronize a Data file.8. The next dialogue allowsyou to specify whichtypes of entry you wishto synchronize. Uncheckparticular entry types ifyou do not want them tobe synchronized.Check in your LotusOrganizer file whetherthe Calendar,Anniver-sary,Planner or To-dosections have beenrenamed. If any of thesenames have beenchanged in your Orga-nizer file, you will needto edit the names in thisdialogue so that theymatch.If the Address section in Lotus Organizer has been renamed, you willalso need to specify its new name in this dialogue.9. Click the Next button.
Psion Teklogix netpad EPOC User Manual 115Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer10. To specify the period ofentries you wish to syn-chronize, click the Setdate range button.Then select the periodrequired, and click theOK button.To specify how the syn-chronization will dealwith entries outside ofnormal working hours,select the appropriateoption from the Agendaentries to synchronizesection. You can alsochange your work hoursby clicking the Setwork hours button,altering the settings as appropriate and clicking the OK button.Next, click on the Advanced button to set up the label mapping.Note that if you are synchronizing with the Contacts program, or havechosen not to synchronize a Data file, you may not be able to click thisbutton. In this case you should ignore step 11 below and click theNext button.11. The Contacts Synchronization dialogue shows a table, listing the labelsfor Address in Organizer on the Contact information column, and onthe right you can match these to their equivalents (if any) in yournetpad Data file. To match labels:
Chapter 7: Connecting netpad To A PCSynchronizing Your netpad With Lotus Organizer116 Psion Teklogix netpad EPOC User Manual• Find the Organizer labelwhose function is thesame as one of yournetpad Data file’s labels,and then click in the boxnext to it in the Psionlabel column.• An arrow appears tothe right of this box. Ifyou click on this, a drop-down list appears, con-taining all the Psionlabels that you have notmatched. Select the labelyouwishtoassign.• If you do not wish to syn-chronize with a particularOrganizer Address label,select <Ignore> from thedrop-down list.Note: Each Psion label can only be matched to one Organizer label.12. When you have finished matching the labels, click the OK button andthen the Next button.
Psion Teklogix netpad EPOC User Manual 117Chapter 7: Connecting netpad To A PCSynchronizing With Organizer 97 GS13. To start the synchroni-zation process immedi-ately, click on theSynchronize Nowbutton, otherwise clickon the Finish button tocomplete the set-up andsave the synchronization.If this is the first timeyou have run the syn-chronization, you maysee the Contacts syn-chronization dialoguedescribed above. Ifthere are any labels onthe netpad that cannotbe directly mapped, thesynchronization willprompt you to dothis manually.7.7.5 Synchronizing With Organizer 97 GS (As A PIM With Group Scheduling)When you use Organizer 97 GS as a PIM with Group scheduling, it uses your LotusNotes Calendar and Address book. Because of this, the set up process for the syn-chronization is slightly different.1. Follow the steps in “Required Information” on page 109.2. Follow steps 1,2 and 3 in “Creating The Synchronization” on page 111.3. Enter the details of your Agenda and Data files or select the Contactsprogram as described in steps 4 and 5 of “Creating The Synchroniza-tion” on page 111.
Chapter 7: Connecting netpad To A PCSynchronizing With Organizer 97 GS118 Psion Teklogix netpad EPOC User Manual4. In the Scheduling environmentsection, select Notes.5. Enter the Notes server on whichyour Calendar file is stored.However, if the file is on a localdisk, leave this field blank.6. Enter the file name. If the file ison a local disk, this should bethe full path to the file, in thisexample c:\notes\data\calen-dar.nsf.Note: If you do not have this informa-tion, contact your NetworkAdministrator.7. Click the Account tab.8. Enter your Notes username and password.9. Click the Next button.10. Follow steps 10 onwards in “Creating The Synchronization” onpage 111.7.7.5.1 Multiple SynchronizationsIt is possible to create multiple synchronizations to synchronize more than oneAgenda or Data file or more than one Organizer Address section.To do this, you may need to create extra Organizer sections:1. Select Customize from the Section menu.2. ClickontheAdd button.
Psion Teklogix netpad EPOC User Manual 119Chapter 7: Connecting netpad To A PCSynchronizing With Organizer 97 GS3. Select the type for the new section, type in a name, for example, WorkCalendar, and click OK twice.4. When you create the synchronization,enter the appropriate file pathsand names.5. In the Entry types dialogue in step 10in “Creating The Synchronization” onpage 111, put the name of the newOrganizer section against the appro-priate netpad section and uncheck therest of the boxes.6. Click the Next button and carry on with the synchronization asdescribed in the previous section.
Chapter 7: Connecting netpad To A PCUsing An Existing Synchronization120 Psion Teklogix netpad EPOC User Manual7.7.6 Using An Existing SynchronizationOnce you have set up the synchronization as above, you can use it whenever youwish. To run an individual synchronization:1. Connect your netpad and PC.2. Double-click on the My Psion icon, and then double-click on the Psionsynchronizer icon.3. Click on the icon for the desired synchronization(s) so that they arehighlighted.4. ClickontheSynchronize button.
Psion Teklogix netpad EPOC User Manual 121CONFIGURING COMMUNICATIONS 88.1 Introduction . . . ............................1238.2 802.11 Radio Configuration . ......................1238.3SignalStrengthIndicator.........................1278.4InternetAndE-MailSettings ......................1288.4.1Overview...........................1288.4.1.1DisplayingOnlineHelp................1288.4.1.2 Using The Internet On netpad . . . . . . . . . . . . .1288.4.1.3UsingE-mailOnnetpad................1288.4.1.4TypesOfE-mailAccount...............1298.4.1.5 If You Don’t Have An Internet/E-mail Account . . .1308.4.1.6GlossaryOfTerms...................1318.4.2SettingUpYournetpad ...................1318.4.2.1HowToUseOpera/Email...............1318.4.2.2GettingHelp......................1328.4.2.3 What Information Do I Need?. . . . . . . . . . . . .1328.4.3SettingUpE-mailOnnetpad ................1348.4.3.1 Connecting The Modem (Serial) . . . . . . . . . . .1348.4.3.2SettingUpDialling..................1358.4.3.3SettingUpTheModem................1368.4.3.4SettingUpInternetService..............1378.4.3.5SettingUpTheE-mailProgram............140
Psion Teklogix netpad EPOC User Manual 123Chapter 8: Configuring CommunicationsIntroduction8.1 IntroductionBefore you can use the Internet and e-mail programs or the optional 802.11 radio onyour netpad, some basic configuration is necessary.For instructions on setting up the 802.11 radio, please refer to “802.11 Radio Con-figuration”, below.For instructions on using Opera (the Internet browser) and ‘Email’ (the e-mail, faxand SMS application), please refer to “Internet And E-Mail Settings” on page 128.8.2 802.11 Radio ConfigurationThe following are the basic settings necessary to be able to run the netpad on an802.11 radio network.1. From Control Panel, select the Ethernet menu.
Chapter 8: Configuring Communications802.11 Radio Configuration124 Psion Teklogix netpad EPOC User Manual2. The If idle, stay connected for and On exit, stay connected foroptions can be changed by tapping the time box; the Psiboard willappear so the times can be changed to the user’s settings.3. The user can select which LAN device to use by cycling through thecurrent Settings options. A new connection mode can be created bypressing New, an existing choice can be updated by pressing Edit,when the following menu appears.
Psion Teklogix netpad EPOC User Manual 125Chapter 8: Configuring Communications802.11 Radio Configuration4. By selecting Device on the previous menu, the following three optionsare shown. Select Lucent WaveLAN / Orinoco Card.5. By selecting Device options on the previous menu, the following menuappears. Type the WaveLAN network name using the Psiboardkeyboard. (The network name will be provided by the 802.11 networkadministrator).
Chapter 8: Configuring Communications802.11 Radio Configuration126 Psion Teklogix netpad EPOC User Manual6. By selecting the Advanced tab on the above screen, the following menuappears. Select the Transmit rate from the four options. (The 802.11network administrator can provide the correct transmission rate). Oncompletion of selection press OK to exit the menu.7. Press Done to exit. The following menu will appear. To complete the802.11 configuration, press OK.The netpad is now setup to run on an 802.11 network. To logon to an802.11 network, the user will require a software application such asOpera or Tekterm.8. The netpad will return to the Control Panel screen.
Psion Teklogix netpad EPOC User Manual 127Chapter 8: Configuring CommunicationsSignal Strength Indicator8.3 Signal Strength IndicatorThe 802.11 signal strength is shown above the time or date icon. Four bars indicatemaximum strength. If the signal is lost, the antenna icon has a red cross over it.Signal Strength Indicatorwith Antenna Icon
Chapter 8: Configuring CommunicationsInternet And E-Mail Settings128 Psion Teklogix netpad EPOC User Manual8.4 Internet And E-Mail Settings8.4.1 OverviewThis section covers some general questions that people ask about using e-mail andthe Internet, and provides a glossary of terms. The later sections list the informationyou will need to know before you start setting up the netpad, and then provide step-by-step instructions.8.4.1.1 Displaying Online HelpAfter you’ve set up your netpad, you can display online help about ‘Email’ andOpera on your netpad. In each program, select Help on … from the Tools menu.8.4.1.2 Using The Internet On netpadYou can use your netpad to:• Access the Internet and view web pages using the Opera program.• View locally stored web pages and graphics files.• Download files e.g. additional programs for your netpad.8.4.1.3 Using E-mail On netpadYou can use your netpad to send and receive e-mail messages using either one, orboth, of the following methods:Connecting By Telephone Line To A Remote MailboxThis is when you make a ‘live’ connection to your e-mail mailbox via a telephoneline (without needing a PC). For example, you could access your personal mailboxby dialing your Internet Service Provider (ISP), or access your work mailbox bydialling your company's service provider or office mailbox.What to do next…If you want to access your work mailbox, you will first need to contact yournetwork administrator to find out whether you can make a ‘remote’ (dial-up) con-nection to your mailbox. See “Types Of E-mail Account” on page 129 to con-tinue.
Psion Teklogix netpad EPOC User Manual 129Chapter 8: Configuring CommunicationsOverviewConnecting A PC To Access Your MailboxThis is when you connect directly to a PC that can access your mailbox. Using Psi-Win's ‘Email Synchronization’, you can write e-mails offline on your netpad, andthen connect to your PC to send and receive messages.How do I do this?To access your mailbox via a PC, you will first need to install PsiWin on the PCand set up ‘Email Synchronization’. This manual does not include informationon ‘Email Synchronization’. If you wish to use ‘Email Synchronization’, see thePsiWin CD ROM.8.4.1.4 Types Of E-mail AccountThere are a number of different types of e-mail account. See the list below to findout which types of account you can connect to using the e-mail program onyour netpad.Personal Dial-up AccountThis could be a dial-up e-mail account which you’ve signed-up for with an InternetService Provider (ISP).WhichISPscanIuse?You can use most ISPs which use ‘Internet standard’ methods for connecting toyour e-mail account. However, some ISPs (such as America Online) use propri-etary methods for connecting, and cannot be accessed by your netpad (i.e. youmust use a PC). Move on to ‘Setting up your netpad’ to continue.Remote (e.g. Office) E-mail AccountThis could be an e-mail account at your workplace, e.g. using Lotus cc:Mail orMicrosoft Mail.How do I find out if I can use my account?You will need to find out from your network administrator whether you canaccess your e-mail mailbox using this type of account. If you can, move on to‘Setting up your netpad’ to continue.
Chapter 8: Configuring CommunicationsOverview130 Psion Teklogix netpad EPOC User ManualWeb-based E-mail AccountThis is an e-mail account that you must connect to using a Web browser, e.g.HotMail or Yahoo! Mail.Note: You can’t connect to this type of account using the e-mail program.To use web-based e-mail, you must first set up your netpad for Internetaccess. You will need to use the Opera program to access your e-mail pro-vider’s Web site.8.4.1.5 If You Don’t Have An Internet/E-mail AccountYou will require an e-mail account before you can access the Internet and send andreceive e-mail messages on your netpad.• To get a personal e-mail account, you must ‘sign-up’ with an InternetService Provider (ISP). ISPs usually provide an e-mail account as part of anInternet access package.• Most ISPs will provide software (e.g. a CD-ROM) which will help you setup Internet access and the e-mail account on a PC.Important: Some ISPs require that you connect to them using a PC in order tosign-up. If you can’t do this, contact the ISP to find out if you cansign-up without using a PC.
Psion Teklogix netpad EPOC User Manual 131Chapter 8: Configuring CommunicationsSetting Up Your netpad8.4.1.6 Glossary Of Terms DNSThe Domain Name System is an address book, which allows computers on theInternet to find each other by using ‘IP addresses’ and ‘Hostnames’.E-mailAn e-mail (electronic mail) is a text message that is sent over the Internet.HostnameA human readable version of an IP address, e.g. www.psionteklogix.com couldbe the same as the IP address “194.129.243.153”.IP addressA computer’s unique Internet address, e.g. “194.129.243.153”, used by comput-ers to communicate with each other.ISPInternet Service Providers are companies that provide you with access to theInternet. An ISP ‘account’ normally includes the facility to send and receive e-mail using a personal e-mail address.POP3/IMAP4Internet ‘protocols’ (standards) for receiving e-mail.SMTPAn Internet protocol used for sending e-mail.TCP/IPAn Internet protocol used by computers to communicate with each other.8.4.2 Setting Up Your netpad 8.4.2.1 How To Use Opera/EmailTo access the Internet and send and receive e-mail on your netpad you must havethe following:1. An appropriate e-mail account.To access the Internet and use e-mail, you will need an Internet ‘stan-dard’ e-mail account.
Chapter 8: Configuring CommunicationsSetting Up Your netpad132 Psion Teklogix netpad EPOC User Manual2. A Modem.You will need a modem to connect your netpad to the telephone net-work. You can use the following types of modem with your netpad:• Standard external PC modems.• Infrared-enabled mobile phones with built-in modems.3. A telephone connection.If you are using a standard external modem, you will need to connectyour modem to a telephone socket. If you are using a mobile phone,your network operator will need to enable your SIM (Subscriber Iden-tity Module) card so that you can make fax and data calls on yourphone. If your phone has been enabled for fax and data calls, youshould have two extra phone numbers. Contact your network operatorif you are unsure whether your phone's SIM card is ‘data-enabled’.8.4.2.2 Getting HelpIf you are having connection problems, you can find information about connectingusing specific service providers, modems or mobile phones on our Web site atwww.psion.com/mobile.8.4.2.3 What Information Do I Need? Before you can set up your netpad, you will need to find out some information aboutyour modem and your Internet e-mail account by:• Checking any documentation your ISP supplied about your Internetaccount, or contacting your network administrator at work.• Checking your ISP’s Web site for technical support.• Contacting your ISP by e-mail or phone for technical support.• Checking the Psion Teklogix Web site at www.psion.com/mobile fordetails of worldwide ISPs and to use the ISP configuration wizard.Note: The PsiWin CD-ROM contains ‘templates’ for popular Internet ServiceProviders, including those in the UK, US and Germany. You can use thesetemplates to help you set up your e-mail account quickly.
Psion Teklogix netpad EPOC User Manual 133Chapter 8: Configuring CommunicationsSetting Up Your netpadInformation Checklist The checklist in Table 8.1 shows what information you will need to set up yournetpad. Only your ISP or your network administrator can supply all the informationrequired about your Internet e-mail account.Information You Need Where To Find It Write It HereSpeed at which you shoulduse your modem (called thebaud rate).Your modem’s documentation.Phone Number you needto dial to connect to yourISP (often called a Point ofPresence or POP).From your ISP/administrator.Username for your Inter-net account.From your ISP/administrator,e.g. “jrook” or “nd44”.Password foryourInter-net account.From your ISP/administrator,or you may have chosen thisyourself.POP3 or IMAP4 serveraddress (for incoming mes-sages).From your ISP/administratore.g. “pop3.myisp.com”.SMTP server address (foroutgoing messages).From your ISP/administratore.g. “smtp.myisp.com”.E-mail Address (your per-sonal address).From your ISP/administratore.g. “myname@myisp.coml”.Table 8.1 Information Checklist
Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad134 Psion Teklogix netpad EPOC User ManualSome service providers require additional information to ‘log on’ to their server.You may need the following information when using some service providers.8.4.3 Setting Up E-mail On netpad If you have collected all the information in the checklist, you are now ready to set upyour netpad to connect to your ISP.8.4.3.1 Connecting The Modem (Serial)1. If you are not using a radio for communications, connect your netpad tothe modem using the netpad’s serial cable.What Do I Need To Do This?To connect your netpad serial cable to your modem you may require a PsionTeklogix modem cable adaptor. You can only use a Psion Teklogix adaptor,which can be obtained from your local distributor.2. Connect your modem to the telephone socket and switch onthe modem.Optional Information Where To Find It Write It HereIP Address (if your ISP’sserver doesn’t provide oneautomatically).From your ISP/administratore.g. “194.129.243.153”.DNS Addresses (primary andsecondary DNS addresses ifyour ISP’s server doesn’tprovide them automatically).From your ISP/administratore.g. “123.255.78.90” and“123.255.78.92”.Mailbox Login (if differentfrom your Internet accountusername).From your ISP/administrator.Mailbox Password (if differ-ent from your Internet accountpassword).From your ISP/administrator,or you may have chosen thisyourself.Table 8.2 ISP Additional Information
Psion Teklogix netpad EPOC User Manual 135Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad8.4.3.2 Setting Up Dialling When you connect to the Internet, your netpad will need to dial your service pro-vider’s telephone. You can set up different dialling ‘locations’ so that your netpadknows how to dial the number correctly, e.g. if you're dialling from the ‘office’ loca-tion, you might need to add a ‘9’ before the number you want to dial.To set a dialling location:1. Move to the System screen and tap Control Panel on the Toolbar.2. Open the Dialling icon to display the dialling settings.3. TapontheCurrent location line, and select the location you’re dial-ling from:•SelectHome if you can dial without needing a prefix number.•SelectMobile if you’re using a mobile phone.•SelectOffice if you need to use a prefix (‘dial-out’) number before dial-ling,e.g.‘9’.Location Options
Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad136 Psion Teklogix netpad EPOC User ManualIf you don’t want to use any of these pre-defined locations, you can add a new loca-tion by tapping the New button and entering the appropriate details.4. Tap on Edit and check that the dialling settings are correct for yourlocation (this is not necessary for the ‘Mobile’ location), e.g. you mayneed to change the Area code.5. Tap OK when you have finished setting up your dialing location.8.4.3.3 Setting Up The Modem To specify the type of modem you are using:1. Move to the System screen and tap Control Panel on the Toolbar.2. Open the Modems icon to display the modem settings.3. TapontheCurrent modem line, and select the modem you’re using:4. Select Generic modem settings if your type of modem isn’t shown. Ifthe generic settings don’t work for your modem, tap New to add a newentry for your modem. See the documentation supplied with yourmodem for the required settings.Settings For Chosen Location
Psion Teklogix netpad EPOC User Manual 137Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad5. Tap OK when you have finished setting up your modem.8.4.3.4 Setting Up Internet Service After you have set up your dialling location and modem, you need to create a new‘Internet service’ and enter your Internet account settings for your service provider.See “What Information Do I Need?” on page 132 for more details on theinformation required.To set up your Internet service:1. Move to the System screen and tap Control Panel on the Toolbar.2. Open the Internet icon to display the Internet service settings.3. Tap New to create a new Internet service (account).4. On the Based upon line, select Standard settings,orifyouhavea‘template’ file containing your ISP settings, select Settings from fileand choose the file.Modem Options
Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad138 Psion Teklogix netpad EPOC User Manual5. On the Service page, enter a name for your account and enter yourservice provider’s Standard dial-up number (or POP phone number).6. On the Account page, remove the check from Manual login and enterthe Username and Password for your Internet account.Enter a valid access phone numberEnter a name for your new accountEnter your username and passwordUncheck this option
Psion Teklogix netpad EPOC User Manual 139Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad7. If your service provider requires you to specify IP and DNS addresses,you can set these on the Addresses page. Before you can enter IP andDNS addresses, you must first remove the checks from the Get IPaddress from Server and Get DNS address from server boxes.8. When you have finished entering the settings, tap Done to return to theInternet service settings dialogue. The new service you’ve created willbe shown on the Current Internet service line. Tap OK to return to theControl Panel.Note: WhatifIneedtousea‘loginscript’?Some Internet Service Providers require that you use a login script whenyou connect, e.g. to send details such as your username and password. YoucantypeinaloginscriptontheLogin page of your Internet service set-tings. See the ‘Email’ document for more information on writing loginscripts.Either check the box or Either check the box orenter a valid IP address enter valid DNS addresses
Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad140 Psion Teklogix netpad EPOC User Manual8.4.3.5 Setting Up The E-mail Program Once you have set up your Internet service, you can set up your e-mail account inthe e-mail program.To create a new account in e-mail:1. TapontheEmail program icon .2. Select Email from the Add new account command on the Tools menu.3. On the Account page:• Enter a name for your account (this can be anything you want).• Enter your name as you want it to appear on all e-mails you send on theYour name line.• Enter your e-mail address, e.g. “my.name@myisp.com”.•IftheMailbox type line is displayed, choose the mailbox type,e.g. ‘POP3’ or ‘IMAP4’.Either a name for the account Enter a name that you wishto appear on messagesEnter your e-mail address
Psion Teklogix netpad EPOC User Manual 141Chapter 8: Configuring CommunicationsSetting Up E-mail On netpad4. On the Outgoing page:• Enter your outgoing mail (SMTP) server address,e.g.“smtp.myisp.com”.5. On the Incoming page:• Enter your incoming mail (POP3 or IMAP4) server address,e.g. “pop3.myisp.com”.• Enter your Mailbox login (or username)andMailbox password(these may be the same as your Internet username and password).6. Tap OK when you’ve finished entering your e-mail account settings.You are now ready to use your Opera and e-mail applications.Enter your outgoing mail server addressEither your incoming mail server Enter your mailboxaddress (POP3 or IMAP4) username and password
Psion Teklogix netpad EPOC User Manual 143PRINTING WITH NETPAD 99.1 Introduction . . . ............................1459.2SettingUpThePrinter..........................1459.2.1PrintingUsingInfrared ...................1469.2.2PrintingToASerialPrinter.................1479.2.3UsingPsiWinToPrintViaAPC ..............1479.2.4PrintingToAFile......................1479.3SelectingThePrinterModel.......................1489.4PageSetup................................1499.5PreviewingADocument.........................1499.6PrintingADocument ..........................150
Psion Teklogix netpad EPOC User Manual 145Chapter 9: Printing With netpadIntroduction9.1 IntroductionYou can print from most of the programs on the netpad, including Data, Agenda,Word, Contacts, Sheet, Sketch and Program.To print, you need one of the following:• A printer, which is IrDA (Infrared) compatible, if you wish to print filesusing Infrared.• PsiWin installed on your PC, if you wish to print files via a PC.• A Serial Printer Link to connect to a serial printer.Before you start printing, you need to specify:• The method by which you are going to print.• The “printer driver” for the printer you wish to use.9.2 Setting Up The Printer You can select the standard printer you normally use to print out files on the netpadfrom the System screen. The printer you select in the System screen is used for allprograms unless you select a different printer from within a program, to use for thatprogram only.To select the standard printer:tap Control Panel on the Toolbar, or select the Control Panel command from theTools menu. Select the Printer icon, and select the printer model in the Print toline.
Chapter 9: Printing With netpadPrinting Using Infrared146 Psion Teklogix netpad EPOC User ManualTo select a different printer to use for an individual program:open the program for which you want to change from the standard printer.Select the Print setup command from the Printing commands on the Filemenu, and press the Printer button to change the printer model and/or port.9.2.1 Printing Using Infrared You can print directly from the netpad to any Infrared capable (IrDA) printer.To set up for Infrared printing:1. Select the Printer icon from the Control Panel in the System screen, orthe Print setup command from the Printing commands on the Filemenu.2. If necessary, press the Printer button. Select the printer model in thePrint to line and select Infrared as the method via which you wantto print.3. If you want, check the layout of the document using Print preview,thenselect the Print command from the Printing commands on theFile menu.4. Enter the range of pages and number of copies.5. Point the netpad at the printer, making sure that the netpad and printerare no more than one metre apart, and press Print.
Psion Teklogix netpad EPOC User Manual 147Chapter 9: Printing With netpadPrinting To A Serial Printer9.2.2 Printing To A Serial Printer You can print to a serial printer a Serial Printer Converter to connect to the printer.To set up your netpad to print via a serial printer:1. Select the Printer icon from the Control Panel in the System screen, orthe Print setup command from the Printing commands on the Filemenu in the program that you want to print from.2. If necessary, press the Printer button. Select the printer model in thePrint to line and select Serial port as the method via which you wantto print.You can change the settings for the serial port and handshaking by pressing the Set-tings button.9.2.3 Using PsiWin To Print Via A PC You can use PsiWin to connect your netpad to a PC. You can then print files fromyour netpad to almost any of the printers installed in Windows on your PC, whetherdirectly connected, or networked to your PC.1. Select the Printer icon from the Control Panel in the System screen, orthe Print setup command from the Printing commands on the Filemenu in the program from which you want to print.2. If you are printing from within a program, press the Printer button.3. Select Printer via PC in the Print to line.You can now print a file using PsiWin to print via a PC. Refer to the PsiWin onlinehelp for more information.9.2.4 Printing To A File You can use the netpad to print a document to a file. To set up your netpad to print toa file:1. Select the Printer icon from the Control Panel in the System screen, orthe Print setup command from Printing commands on the File menu, inthe program from which you want to print.
Chapter 9: Printing With netpadSelecting The Printer Model148 Psion Teklogix netpad EPOC User Manual2. If necessary, press the Printer button. Select the printer model in thePrint to line and select File as the method via which you want to print.3. Press the Settings button to specify the name of the file, and the folderanddisktowhichyouwanttoprint.PressOK to redisplay the Printersetup dialogue.When you print the file, it will be saved in the file you specified in the Print to filedialogue.Important: Ensure that you use the correct file name, folder and disk drive. If afile of the same name already exists, it will be deleted and replacedwith the new file that you are printing.9.3 Selecting The Printer Model You can choose to print to various printer models.To select a printer:1. Select the Printer icon from the Control Panel in the System screen, orthe Print setup command from the Print button or the Printing com-mands on the File menu, in one of the programs from which youcan print.2. If necessary, press the Printer button. Select the printer to which youwant to print in the Print to line.3. If required, change the method via which you want to print.Note: When printing via a PC, you can only change the printer model on thePC. Refer to the PsiWin online help for more information.
Psion Teklogix netpad EPOC User Manual 149Chapter 9: Printing With netpadPage Setup9.4 Page Setup You can change the size of the page and specify other layout settings by selectingthe Page setup command from the Print button or Printing commands on theFile menu:• Select the size of the page on which you want to print (e.g. A4) and the pageorientation. If the page size you require is not in the list of sizes, selectCustom, and then type in the width and height of the page you want.•UsetheMargins page to change the distance between the edge of the paperand the text.•UsetheHeader and Footer pages of the dialogue to enter the text that you'dlike printed at the top and bottom of each page. You can format the headerand footer text, and insert other information in it, including page numbersand the date.•UsetheOther page to specify where you want page numbering to begin inthe document, and from which page you want to display the headers andfooters.9.5 Previewing A Document You can see how the document will look when printed by selecting the Printpreview command from the Print button or the Printing commands on theFile menu.To select the page you want to preview, press the Go to button and enter the numberof the page you want to view.You can change the setup of the printed page and preview from the Print previewdialogue by pressing the Setup button to display a list of options:• To change the layout of the page, select Setup.• To specify the number of pages shown in the preview and whether you wantto view the margins, select Preview.
Chapter 9: Printing With netpadPrinting A Document150 Psion Teklogix netpad EPOC User Manual• To change the printer model and method, select Printer.9.6 Printing A Document You can print out all or part of a document from the Contacts, Data, Agenda, Word,Sheet, Sketch and Program editor programs.To do this:1. Tap the Print button or select the command from the Printing com-mands on the File menu.2. In the dialogue you need to specify how many copies of the selectedpages you want to print.3. (In Word you can also change the range of pages to print in a multi-page document. If you don’t change the range, one copy of the wholedocument will be printed.)4. Press OK to start printing the document.
Psion Teklogix netpad EPOC User Manual 151POWERING THE NETPAD 1010.1Overview................................15310.2HowDoICheckTheBatteryPower?.................15310.3ChangingTheBatteries.........................15310.4Lithium-IonBatterySafetyPrecautions................15410.5 Prolonging Battery Life. . . ......................15610.6BatteryMonitoring...........................157
Psion Teklogix netpad EPOC User Manual 153Chapter 10: Powering The netpadOverview10.1 OverviewYour netpad is powered by a powerful Lithium Ion battery pack, which undernormal operating conditions will provide power for up to 8 hours use (See “Prolong-ing Battery Life” on page 156). The netpad will warn you when the main batterycharge is low.Note: How long your batteries last will depend upon how you use your netpad.Your netpad will use considerably more battery power when you arerecording sounds, have the brightness turned up, are using files stored ona multimedia card, or are using Infrared.The netpad can be powered from the mains when used in the docking station. Whenthe netpad is powered from the docking station, it will also charge the battery pack.The netpad should be connected to the docking station or recharging station as soonas you start getting the low battery message.If using your netpad for extended periods when you are unable to use mains power,it’s best to keep two battery packs. Contact your Psion Teklogix distributorfor details.Backup power is provided by a rechargeable lithium coin cell. This provides powerwhen the main battery pack is being changed and provides enough power to main-tain the memory for a few hours.10.2 How Do I Check The Battery Power?To check the battery power, move to the System screen and select Battery from theInformation menu. The Summary pane gives a brief description of the state of themain battery and the backup battery as well as a percentage of charge remaining.See “Battery Monitoring” on page 157 for details on the meaning of the data shown.10.3 Changing The BatteriesIf you are using your netpad away from the charger for more than 8 hours continu-ous use, and have a spare battery pack, you can change it when the battery warningis displayed. To do this:1. Ensure that the backup battery is in good condition. (Move to theSystem screen and select Battery from the Information menu.)
Chapter 10: Powering The netpadLithium-Ion Battery Safety Precautions154 Psion Teklogix netpad EPOC User Manual2. Switch the netpad off.3. Press on the battery pack latch to remove it.4. Push in the replacement battery pack.10.4 Lithium-Ion Battery Safety PrecautionsDo not store batteries at temperatures in excess of +60°C; the optimum storage tem-perature for maximum battery life is +10°C to +35°C.Important: It is critical that this safety information be reviewed and that allwarnings be strictly followed.BATTERIES ARE CONSIDERED HAZARDOUS WASTE. Used batteries mustbe disposed of in accordance with the manufacturer’s instructions, taken to anappropriate local battery recycling facility, or returned to one of the following PsionTeklogix offices for proper disposal.Teklogix Inc. Teklogix Corp. Teklogix S.A.2100 Meadowvale Blvd. 1810 Airport Exchange Blvd. Parc Club Du Golf-Bat 1.Mississauga, Ontario Suite 500 13856 Aix-En-ProvenceCanada Erlanger, Kentucky Cedex 3L5N 7J9 USA 41018 FranceBattery PackDirection ofInsertionBatteryLatchBattery Contact Pins
Psion Teklogix netpad EPOC User Manual 155Chapter 10: Powering The netpadLithium-Ion Battery Safety PrecautionsWarning: TO PREVENT the battery from leaking acid, generating heat orexploding, adhere to the precautions listed below.• Use only with the authorized Psion Teklogix power adaptor.• Do not dispose of in fire.• Do not incinerate or subject battery cells to temperatures inexcess of 100°C (212°F). Such treatment can vaporize the liquidelectrolyte causing cell rupture. Incineration may result inharmful emissions or explosion.• Do not charge, use or store batteries below -30º C (-22° F). Bat-teries must be handled in accordance with all applicable stateand federal laws and regulations.• The battery incorporates built-in safety devices. To ensure theirproper function, do not disassemble or alter any parts of the battery.• Do not short-circuit the battery by directly connecting any of theexposed terminals with metal objects such as wire. Do not trans-port or store the battery together with metal objects such as neck-laces, hair pins, etc.• Do not use or leave the battery near a heat source such as a fireor heater.• Do not immerse the battery in water.• When charging, use the battery charger specifically designed forthe battery.• Do not crush, puncture, open, dismantle, or otherwise mechani-cally interfere with batteries.• Do not directly solder the battery.• Do not connect the battery to an electrical outlet, vehicle ciga-rette lighter, etc.• Do not put battery into a microwave oven or pressurized container.• Do not use the battery in combination with primary batteries(such as dry-cell batteries) or batteries of different capacitiesor brands.
Chapter 10: Powering The netpadProlonging Battery Life156 Psion Teklogix netpad EPOC User Manual• Immediately remove the battery from the device or batterycharger and stop use if the battery gives off an odour, generatesheat, becomes discoloured or deformed, or in any way appearsabnormal during use.• Do not continue charging the battery if it does not rechargewithin the specified charge time.• The battery may burst or ignite if the battery leaks. Alwaysensure that it is away from any exposed flames.• If a battery should leak, do not allow the contents to come intocontact with your skin or your eyes. If it does, wash immediatelywith plenty of cold water and seek medical advice.• Do not store the battery in extremely high temperatures (e.g., avehicle, strong direct sunlight, etc.). This may cause the batteryto overheat or ignite, and it may also reduce the performanceand service life of the battery.• Do not use in areas where static electricity is greater than whatthe manufacturer guarantees.• Keep batteries out of reach of children.10.5 Prolonging Battery LifeYou can take steps to help your batteries last longer:• Turn the screen brightness down• Turn off the remote link when not in use.• Set Auto switch-off.• Use Data and Agenda files on the Internal disk (C) instead of an MMC (D),as the netpad requires more power to write to the multimedia card.When your netpad is switched off, it is on “standby” and will continue to use a smallamount of battery power. If you are going to leave your netpad switched off for along period of time, you are advised to back up your data beforehand because thebatteries will eventually run out.Note: To check the battery power, move to the System screen and select Batteryfrom the Information menu.
Psion Teklogix netpad EPOC User Manual 157Chapter 10: Powering The netpadBattery Monitoring10.6 Battery MonitoringYour netpad battery contains a smart battery monitor that tracks the charging anddischarging of the battery as well as providing information on the current, voltage,temperature and other information provided by the manufacturer. Because the dis-charge curve on the voltage of the battery is extremely flat and is strongly affectedby the temperature, it is not possible to give an accurate picture of the chargeremaining in the battery by measuring its output voltage.In this case it is much more accurate to measure the total charge in the battery andthat is what is presented in the dialogue shown in the System screen by selectingBattery from the Information menu.However, there are some circumstances where is not possible for the monitoringchip to accurately track the current used. This is most commonly the case when theunit is in standby or the battery has been removed from the netpad. In this case, soft-ware within the netpad will apply corrections to the remaining battery capacityfigure when the unit is next switched on.To provide accurate measurements, ensure that you follow the correct procedure forchanging batteries:Always switch off the netpad before removing the main battery If the batterymonitor status displays “Unreliable”, the software is not able to accurately deter-mining the amount of capacity left. Ensure that the battery is left to fully chargebefore relying on the capacity information given.Under the Advanced tab on the Battery information screen, there is a parameterlabeled “Degradation”. This is an indicator of the overall condition of the batteryand reflects the number of times it has been charged and discharged. When the Deg-radation figure reaches 100% the battery should be disposed of and replaced.
Psion Teklogix netpad EPOC User Manual 159NETPAD ACCESSORIES 1111.1 Introduction . . . ............................16111.2AccessoryProductList.........................16111.3TheIn-vehicleDockingStation ....................164
Psion Teklogix netpad EPOC User Manual 161Chapter 11: netpad AccessoriesIntroduction11.1 IntroductionThe following optional accessories are available from Psion Teklogix. These acces-sories are compatible with all netpad models in the netpad product range. Pleasecheck the Psion Teklogix web site at www.psionteklogix.com for updates to this list.11.2 Accessory Product ListACCESSORY PRODUCTS PART NUMBER MODEL NUMBERDOCKING STATION ITEMSDocking Station Product PacksThe Desktop Docking Station provides charging andsimultaneous data communications via the RS232. SeeChapter 3: “Docking Station and MMC” for details.All Docking Station packs are supplied with a PowerSupply Unit, RS232 Serial Cable & AC Power Leadsfor the following regions:• UK and Europe 1201 0039 0002• Australia, New Zealand & Japan 1201 0040 0002•NorthAmerica 1201 0044 0002netpad Docking StationThis item is offered as a replacement for a lost ordamaged dEsktop Docking Station. It does not includethe PSU or leads.1201 0041 0001Universal PSU for Docking StationThis item is offered as a replacement for lost ordamaged PSUs. It does not include the mains lead.A2032 0047 0002In-vehicle Docking StationThe In-vehicle Docking Station provides a securemethod for mounting and powering the netpad in vehi-cles from 12VDC. See page 164 for details.1201 0050 0001
Chapter 11: netpad AccessoriesAccessory Product List162 Psion Teklogix netpad EPOC User ManualACCESSORY PRODUCTS PART NUMBER MODEL NUMBERBATTERIES AND CHARGERS875 mAh Li Ion Standard Battery A2202 0002 00021400 mAh Li Ion Enhanced Battery A2202 0001 0002netpad Portable Battery ChargerThe Portable Battery Charger provides a convenientmethod of charging a single battery pack from mains or12VDC vehicle power.NP3001netpad 4-Bay Battery ChargerThe 4-Bay Battery Charger provides a convenientmethod of charging a up 4 battery packs fromAC power.NP3004CARRYING CASESThere are a range of carrying cases that offer methods of carrying and protecting thenetpad. The carrying cases are available in the following configurations.Soft Carrying Case (for netpad 1100) c/w shoulderstrap.1202 0020 0001Soft Belt Holster (suitable for all netpads) c/w shoul-der strap.1202 0023 0001Soft Carrying Case (for netpad 1200) c/w shoulderstrap.1202 0026 0001Soft Carrying Case (for netpad 3500) c/w shoulderstrap.1202 0025 0001
Psion Teklogix netpad EPOC User Manual 163Chapter 11: netpad AccessoriesAccessory Product ListACCESSORY PRODUCTS PART NUMBER MODEL NUMBERCABLESRS 232 Serial Cable (9-pin Female D-type to netpad) A2203 0003 0002RS 232 Adapter CableThe RS232 Adapter Cable has 9-pin Male D-type forconnection to the netpad R232 port and can be used toconnect serial peripherals such as printers, modems orcell phones to the netpadA2888 0015 0003Replacement Power Leads are available for the fol-lowing countries:• USA power lead A2032 0036 0001•UKpowerlead A2032 0037 0001• Euro power lead A2032 0038 0001• Japan power lead A2032 0041 0001• Australian/New Zealand power lead A2032 0042 0001MISCELLANEOUSReplacement Stylus (Pack of 10) 1208 0015 0001MMC Card Reader (Parallel Port Interface) A2888 0016 000116 MB MMC Card A2202 0018 0001netpad EPOC Developer’s CDThe netpad EPOC Developer’s CD contains all of thedevelopment tools for the netpad.The latest versions of the files available on the Devel-oper’s CD are available for download from the netpadDeveloper’s Resource web site at:http://partners.psionteklogix.com/netpad-pdk
Chapter 11: netpad AccessoriesThe In-vehicle Docking Station164 Psion Teklogix netpad EPOC User Manual11.3 The In-vehicle Docking StationThe netpad in-vehicle docking station provides a durable and flexible solution formounting the netpad in vehicles. It offers the following features:• Highly adjustable.The mounting arm can be adjusted to provide the ideal viewing angle, notools required.• Small footprint.It requires less than a 62 mm x 62 mm (2.5 in. x 2.5 in.) mounting area.• Securely mounted to a range of surfaces.• Supports landscape or portrait orientation.• One-handed release mechanism.• Charging and Data communications.• One RS232 port.For connection to peripherals such as printers, GPS receivers, radiomodems or cell phones.• Compact 12 VDC power supply.With cigarette-lighter adaptor (which canbe removed for permanent connection tovehicle power).
Psion Teklogix netpad EPOC User Manual 165TROUBLESHOOTING NETPAD/PSIWIN 1212.1 General Troubleshooting Tips .....................16712.1.1IfAnAlarmDoesn’tRing...................16712.1.2 World Times Aren’t Correct In The Time Program . . . . . .16712.1.3 A File Appears To Have “Vanished” . . . . . . . . . . . . .16812.1.4IfYouForgetYourPassword.................16812.1.5 The netpad Doesn’t Turn On/Off . . . . . . . . . . . . . . .16812.1.6HowToResetThenetpad...................16912.1.7 Can’t Place The netpad In The Docking Station . . . . . . .17012.1.8 The Command Icons Don’t Work . . . . . . . . . . . . . . .17112.1.9TheKeyboardDisappears...................17112.2 PsiWin 2.3 Connection Problems Using Windows95/98/NT 4.0 . . . 17412.2.1TipsWhenInstallingPsiWin2.3 ...............17412.2.2 Basic Troubleshooting For Your netpad . . . . . . . . . . . .17512.2.3 Basic Troubleshooting For Your PC. . . . . . . . . . . . . .17612.2.4DeviceConflicts........................17712.2.5Fax/ModemOnCOM1/2/3/4.................17912.2.6TheTempFolder........................18012.1.10 Using HyperTerminal To Locate A Connection Problem . .17112.3 Troubleshooting PsiWin 2.3 Synchronization Problems ........18212.3.1 Basic Troubleshooting For Synchronization Problems . . . .18212.3.2OtherThingsToTry......................18312.3.3 Exporting And Re-importing A PC PIM With Outlook . . . .18512.3.4 Exporting And Re-importing A PC PIM With Schedule+ 7.x 18712.3.5 Exporting And Re-importing A PC PIM With Organizer . . .19012.3.6CreatingANewOutlookProfile ...............192
166 Psion Teklogix netpad EPOC User Manual12.3.7 Outlook: Failed To Open Outlook . . . . . . . . . . . . . . 19312.3.8 Outlook: Failed To Open Custom Form, Outlook Will Open AnOutlookFormInstead....................19512.3.9 Lotus Organizer 2.1: Synchronizer Cannot Access RequiredDirectory...........................19512.3.10 Lotus Organizer: Cannot Find xxxx (Section Name). . . . 19612.3.11 Lotus Organizer: Unable To Open xxxx (Section Name). . 196
Psion Teklogix netpad EPOC User Manual 167Chapter 12: Troubleshooting netpad/PsiWinGeneral Troubleshooting Tips12.1 General Troubleshooting TipsYou should read this chapter if you have any questions or experience problems usingyour netpad.12.1.1 If An Alarm Doesn’t Ring If the alarm sounds are like beeps, your battery is too low to play the alarm soundyou have chosen.ItmayalsobethattheSound is off so that the alarm screen is displayed but thesound is inaudible. The alarm screen will indicate if the sound is off or silenced for aparticular period. Use the Sound icon from the Control Panel in the System screen toswitch the sound back on again.If an alarm is due to ring while you are recording another sound, the alarm will bepostponed until you have finished your recording.12.1.2 World Times Aren’t Correct In The Time ProgramThis is likely to be because of “daylight saving” or “summer time” settings (whereclocks are put forward for the summer months).The dates that clocks are set to change vary from country to country, and sometimeseven within a country; some countries do not use summer times at all. Therefore, thenetpad clock will not change automatically on the date that the clocks change. Youwill need to make sure that each zone is set to use its “summer time” setting whenthe clocks change in those countries. See the ‘Time User Guide’ document for moredetails.
Chapter 12: Troubleshooting netpad/PsiWinA File Appears To Have “Vanished”168 Psion Teklogix netpad EPOC User Manual12.1.3 A File Appears To Have “Vanished”When you tap on a program icon, the netpad will open the program with the file thatyou last used. If you only use one Agenda file, for example, this will always be dis-played when you tap the Agenda icon.However, if you move or rename your file, the netpad will not be able to find this“last used” file when you tap the program icon. So, it looks for a file with a standardfilename (e.g. Word, Agenda, Sheet etc.) and displays this file instead. If there is nofile with this name in the standard folder, a new file is created.You can re-open the original file from its new location using the Open file commandon the File menu.12.1.4 If You Forget Your Password If you forget a password set for a Word or Sheet file, you will not be able to openthe file again until you remember the correct password.If you forget the passcode set for the whole machine (see “Setting A SystemPasscode” on page 52), you will not be able to use the netpad until you perform a“hard reset”. All the files on the Internal disk will be lost and cannot be retrieved.See “How To Reset The netpad” on page 169 for more information.12.1.5 The netpad Doesn’t Turn On/Off If the netpad doesn’t seem to turn on:• Check the screen contrast to make sure it isn’t set too low.• Recharge the main battery. If you continue to use the netpad when the mainbattery is low, it will eventually not have enough power and the netpad willswitch off. You will not be able to switch it on again until you place thenetpad in the docking station to recharge the battery or replace the mainbattery with another, charged one.If the netpad doesn't seem to turn off:• Check the automatic switch off time using the Switch on/ off icon from theControl Panel in the System screen.
Psion Teklogix netpad EPOC User Manual 169Chapter 12: Troubleshooting netpad/PsiWinHow To Reset The netpadNote: If you use OPL, note that a running OPL program can prevent automaticswitch off if it neither pauses nor waits for a keypress.12.1.6 How To Reset The netpad If you find that you cannot exit a program normally, move to the System screen andselect the List open files command from the File menu. Select the program from thelist and press the Close file button.If this does not work, or if your netpad appears to have “locked up”, you can alwaysperform a “soft reset”. This should restart your netpad while preserving most ofyour information.It is worth trying a soft reset if the keys on the netpad do not appear to respond, or ifthe netpad appears to switch on and you are sure that the batteries are good (espe-cially if the contrast adjustment still appears to work), but the screen is otherwiseblank.To perform a soft reset:gently press the stylus onto the reset switch. This is located inside the Card Slotdoor cover to the side of the MMC slot.Card Slot Door LatchMMC CardResetButton
Chapter 12: Troubleshooting netpad/PsiWinCan’t Place The netpad In The Docking Station170 Psion Teklogix netpad EPOC User ManualAfter a soft reset, any changes to open files (such as Word or Sheet files) will be lost.Your other files on the Internal disk will almost always be safe.It is possible (although unlikely) that a program failure causes the reset to lose theinformation on the Internal disk; it could even prevent the reset from working at all.If this happens, you will have to perform a “hard reset”.To perform a hard reset:1. Remove the netpad from the docking station.2. Remove the main battery.3. Press and hold down the On/Off button (on the top of the unit).4. While continuing to hold down the On/Off button, press and release theReset button.5. Release the On/Off button.Important: A hard reset resets the netpad completely, and all information onthe Internal disk will be lost.12.1.7 Can’t Place The netpad In The Docking Station If you are having difficulty putting the netpad in the docking station, you may beattempting to insert it upside down. Push the netpad into the docking station untilyou hear a click.SpeakerCard Slot Door LatchCard Slot DoorStylusON/OFF SwitchDocking StationCharging ContactsIR Port
Psion Teklogix netpad EPOC User Manual 171Chapter 12: Troubleshooting netpad/PsiWinThe Command Icons Don’t Work12.1.8 The Command Icons Don’t Work If tapping a Command icon has no effect, then you may have moved the Psiboardbehind the icons. Move it to the main area of the screen by dragging the title bar.Then try again.12.1.9 The Keyboard Disappears If the soft keyboard, the Psiboard, disappears, you can set the Preferences to‘Always on top’. Then it will remain displayed even when you move from screen toscreen. To do this, display the keyboard and tap the Picon in the top right-handcorner. Then select Always on top.If you cannot see the keyboard, you may have minimized it. Inthis case, only a small portion of the title bar is displayed in thebottom left-hand corner of the screen (as shown here). Tap onthe underline maximize symbol to open the Psiboard again.12.1.10 Using HyperTerminal To Locate A Connection ProblemHyperTerminal is a basic communications program that comes as part of Windows95/98/NT 4.0.1. Before using HyperTerminal, right-click on the PsiWin ConnectionServer icon, or , and select Close.2. Start HyperTerminal by clicking the Start button, selecting Programs,then Accessories,andthenHyperTerminal.Note: This is slightly different in NT 4.0. With NT, click Start,thenPrograms,then Accessories,thenHyperTerminal and finally, HyperTerminal again.
Chapter 12: Troubleshooting netpad/PsiWinUsing HyperTerminal To Locate A Connection Problem172 Psion Teklogix netpad EPOC User Manual3. You should then see an icon named either Hypertrm or Hyper-trm.exe. Double-click this icon.4. If you then get a dialogue asking whether you would like to install amodem, click the No button.5. In the Connection Description dialogue, type in a name for the Hyper-Terminal session, then click the OK button.
Psion Teklogix netpad EPOC User Manual 173Chapter 12: Troubleshooting netpad/PsiWinUsing HyperTerminal To Locate A Connection Problem6. In the Phone Number dialogue, click on the button on theConnect using line and select the COM port that you have the PsiWincable connected to. Then click the OK button.7. In the next dialogue, click the button on the Bits per second lineand select the baud rate you have set on the netpad. In the same way,change Data bits to 8,Parity to None,Stop bits to 1and Flow controlto Xon/Xoff.ThenclicktheOK button.
Chapter 12: Troubleshooting netpad/PsiWinPsiWin 2.3 Connection Problems Using Windows95/98/NT 4.0174 Psion Teklogix netpad EPOC User Manual8. If you get an error message saying Unableto open COM x, then there is anotherdevice using the COM port and prevent-ing PsiWin from using it. This could alsobe due to an incorrectly installed Comport.9. If you get a series of characters repeating across the screen at regularintervals, this means that a signal is coming through from the netpad. Inthis case, you should try re-installing PsiWin on the PC.10. If you get just a flashing cursor in the corner of the screen, try a softreset on the netpad. If you still get a flashing cursor after this, it meansthat you have either a faulty PsiWin cable or a faulty serial port onthe netpad.12.2 PsiWin 2.3 Connection Problems Using Windows95/98/NT 4.0This section is a guide to troubleshooting connection problems between a netpadand a PC running Windows 95/98/NT 4.0 and PsiWin 2.3. It also presumes you havealready gone through the online help documents that come with PsiWin 2.3 and stillhave no success in linking. A basic knowledge of using the netpad and Windows95/98/NT 4.0 is necessary. For information about using Windows 95/98/NT 4.0,check your Windows manual or contact the Windows 95/98/NT 4.0 helpline.12.2.1 Tips When Installing PsiWin 2.3Close any other programs that are running. This includes virus checkers, uninstall-ers, floating toolbars etc.If you need to re-install PsiWin 2.3, make sure you uninstall the previous version first:1. ClickontheStart button and select Settings,thenControl Panel.
Psion Teklogix netpad EPOC User Manual 175Chapter 12: Troubleshooting netpad/PsiWinBasic Troubleshooting For Your netpad2. Double click the Add/Remove Programs icon. Select PsiWin 2.3 inthe list and then click the Add/Remove button.Important: You must re-start your PC before re-installing PsiWin 2.3 or youwill experience problems.3. See the ‘Installing and Setting Up PsiWin’ document formore details.12.2.2 Basic Troubleshooting For Your netpad1. Close down all applications (especially Comms because it blocksthe port).To do this, go to the System screen and select Close files from theClose cascade on the File menu. When asked if you wish to “Close allfiles/programs?”, tap the Yes button.
Chapter 12: Troubleshooting netpad/PsiWinBasic Troubleshooting For Your PC176 Psion Teklogix netpad EPOC User Manual2. Check that the Remote link is switched ON at the netpad end ofthe link.Go to the System screen and select Link to desktop from the Toolsmenu. Check that the link is set to Cable.TaptheOK button to confirmthis setting.3. Try lowering the baud rate.The baud rate is set in the Remote Link dialogue. Try 57600,19200 and9600 in turn. Remember that the lower baud rate will not take effectuntil you confirm it by tapping the OK button.4. Reset the port.This is particularly useful if you have linked successfully in the past butthe link is now failing. Go to the System screen and select Close filesfrom the Close cascade on the File menu. Change the option to OFFand tap the OK button. Select Close files from the Close cascade on theFile menu again and reset the link back to Cable.ThentaptheOK button.5. Perform a soft reset on the netpad.12.2.3 Basic Troubleshooting For Your PC1. Close down any other open applications in Windows.2. If you have a laptop:• Make sure you have no PC Cards (PCMCIA cards) plugged in.• Most laptops have power-saving features that disable the COM ports.Turn these power saving options OFF.• If your PC has an Infrared port, make sure it is disabled and yourserial/COM ports are enabled. Psion Teklogix can support you with anyof these issues. Check the laptop’s manual or contact the manufacturerssupport department to get these issues rectified.3. The PsiWin Connection server icon is in the bottom right-hand cornerof your PC Screen. When you are not connected, it is a straight line. When you have made a successful connection, it becomes awiggly line .
Psion Teklogix netpad EPOC User Manual 177Chapter 12: Troubleshooting netpad/PsiWinDevice Conflicts• Right-click the Connection server iconand choose Properties from the pop-upmenu that appears.•OntheConnections pageof the My Psion Propertiesdialogue, make sure thatbaud rate is set toMaximum attainable.• It is possible for PsiWin 2.3to conflict with a modemor mouse. Symptoms arethe mouse pointer intermit-tently locking up or soft-ware that uses the modemintermittently freezing.Uncheck the COM Portsthat are used byother devices.4. If you are using Windows NT4.0, check that you have atleast Service Pack 3 installed. If necessary, install it or contact yourSystems Administrator.12.2.4 Device ConflictsTo check for device conflicts:1. ClickontheStart button, select Settings and then Control Panel.2. Double-click on the System icon.3. On the Device manager page of the System properties dialogue, checkfor icons marked with a symbol.Note: This symbol means that the marked device is conflicting with anotherdevice. If a modem or COM port is conflicting, this could be a cause ofPsiWin not connecting. Contact the person or organization that supportsyour PC to resolve the conflict.
Chapter 12: Troubleshooting netpad/PsiWinDevice Conflicts178 Psion Teklogix netpad EPOC User Manual4. There is no Device Manager in Windows NT 4.0. The closest is a list ofIRQs, I/O ports and DMA channels. These are accessed by the Startbutton, selecting Programs, then Administrative Tools (Common),then Windows NT Diagnostics. Select the Resources page in theWindows NT Diagnostics dialogue box. If you do not have this optionor you are in any doubt about it, you should contact your SystemsAdministrator.
Psion Teklogix netpad EPOC User Manual 179Chapter 12: Troubleshooting netpad/PsiWinFax/Modem On COM 1/2/3/412.2.5 Fax/Modem On COM 1/2/3/4If you have a Fax/Modem using COM Port 3 or 4, and PsiWin on COM 1 or 2 (orvice versa), you may have trouble when trying to connect with the netpad.Because of the way a PC handles COM ports, COM1 and COM3 are ‘linked’, as areCOM2 and COM4. Specifically, they share the same Interrupt Request (IRQ).In practice, this means that if you have a modem on COM3, it may conflict with thenetpad on COM1 (and the same applies for COM4 and COM2). The solution is totry using PsiWin on a different port or to assign a different IRQ.You can check the COM port properties by following the steps above to get to theDevice Manager page and double-clicking on the COM port.Again, if you are in any doubt about whether you are able to do this safely, youshould contact the person or organization that supports your PC.
Chapter 12: Troubleshooting netpad/PsiWinThe Temp Folder180 Psion Teklogix netpad EPOC User ManualIf you have an external modem and have unplugged it to use the Psion Teklogixserial cable on the same port, you will not get a connection. Windows 95/98/NT 4.0reserves this port for use with the modem and so you will have to use another port.12.2.6 The Temp FolderThe PsiWin connection can be affected if you have not specified, or have incorrectlyspecified, your Temp folder. To specify this:1. Click Start andselect Run. Typesysedit in the dia-logue and click OK.A screen with multiple windows is displayed.
Psion Teklogix netpad EPOC User Manual 181Chapter 12: Troubleshooting netpad/PsiWinThe Temp Folder1.2. ClickontheAUTOEXEC.BAT title bar.3. Look in this window to see if it has a line that starts SET TEMP=.Ifthis line exists, check that the folder that it points to exists and createthe folder if not.If this line doesn’t exist, place the cursor on a new line and type SETTEMP=C:\TEMP.Close the window and choose Yes when asked if you want to save thechanges.4. Create a folder on the root of your C drive and call it Temp.5. Finally, restart your PC.
Chapter 12: Troubleshooting netpad/PsiWinTroubleshooting PsiWin 2.3 Synchronization Problems182 Psion Teklogix netpad EPOC User Manual12.3 Troubleshooting PsiWin 2.3 Synchronization ProblemsThis section discusses various problems that may be encountered when synchroniz-ing Agenda and Data files, or the Contacts program (with Microsoft Outlook 97/98,Microsoft Schedule+ 7.0/7.0a/7.5, or Lotus Organizer 2.1/97/97GS).Some familiarity with these applications, Windows 95/98/NT 4.0, and your netpadis assumed. You will also need a full installation of your PC PIM.Note: This section should be used in conjunction with the manual to setting up asynchronization for each application.The majority of synchronization problems are caused by setting up a synchroniza-tion incorrectly. Please make sure you have read the appropriate sections inChapter 7: “Connecting netpad To A PC” first. These explain the correct way to setup a synchronization.12.3.1 Basic Troubleshooting For Synchronization ProblemsBy far the most common cause of a synchronization failing, apart from the wrongfiles being chosen in the set up, is corruption or spurious entries in one of the files.To test whether this is the case, synchronize a new Agenda and/or Data file with anew Outlook profile, Schedule+ file or Organizer file. If this synchronization worksthen the problem is with one of the original files.A process of elimination, by synchronizing one file at a time with blank files, shouldhighlight which file is at fault. If the synchronization with new files does not work,look through the list of common problems later in this manual to see if the particularproblem is listed. If not, it is likely that either PsiWin or your PC PIM is not installedproperly (for example, with Outlook 98 you will need a full installation for synchro-nization to work). See the ‘Installing and Setting Up PsiWin’ document or contactthe supplier or manufacturer of your PC PIM.
Psion Teklogix netpad EPOC User Manual 183Chapter 12: Troubleshooting netpad/PsiWinOther Things To Try12.3.2 Other Things To Try1. Delete your netpad details in PsiWin.When PsiWin 2.3 connects to a machine for the first time, it asks you toenter a name for that machine. This registers details about your netpadon your PC. Sometimes this information can become corrupt.•ClicktheStart button and select Programs,thenPsiWin 2.3,andthenMachine Manager. This displays a list of the currently registeredmachines.• Highlight your netpad and click Delete This Owner,orjustclicktheRemove details of selected machine button.The next time you connect your netpad, you will be asked to give it aname. Type in a different name from the machine name you havejust deleted.2. Make a new backup and recreate any synchronizations.3. If this doesn’t solve the problem, try a Tidy/archive operation on yourAgenda file or a Merging in operation on your Data file.• To perform a Tidy/archive operation in Agenda, open the file, and selectTidy/archive on the More cascade from the File menu. Change theTidied entries are line to Copied to new file.SelectAll entries on theWhich entries line, and change the Range line to Whole agenda.
Chapter 12: Troubleshooting netpad/PsiWinOther Things To Try184 Psion Teklogix netpad EPOC User ManualEnter a file name (in this example, Test) and select a folder and disk tocreate the file in. Then tap the OK button or press Enter.Thiswillextract all the information from your Agenda into a new file (in thisexample, Test). Note that this is not the same as copying the file.• To perform a Merge inoperation on a Data file,open the file and pressCtrl +N. Enter a namefor the new file (in thisexample, Test), select thefolder to create it in andpress Enter. This will automatically launch the new file.In this new file, press Shift +Ctrl +I.IntheMerge in dialogue, change theDisk and Folder lines to the disk and folder on which your original Datafile is kept, and select the file name on the Name line. Then press Enter.4. Set up a new synchronization, or synchronizations, to use the newlycreated files.5. If you still have no success, export your PC PIM’s file or folders as textand re-import them into a new file or new folders. For information onhow to do this, see below for Microsoft Outlook, page 187 forSchedule+ 7.x, and page 190 for Lotus Organizer.
Psion Teklogix netpad EPOC User Manual 185Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Outlook6. Check your PC PIM for spurious entries. These include:• Repeating entries with only one occurrence.• Alarmed entries with a reminder set for before 1980.• Entries with a carriage return at the end of the subject line.• In Outlook, entries with a ‘crossed swords’ symbol. Double-click on thesymbol to resolve the problem.12.3.3 Exporting And Re-importing A PC PIM With Outlook1. Create a new folder to receive the information that you are about toexport. To do this:• In Outlook, select Folder in the New cascade from the File menu.• Type in a name for this folder (in this example, Test), select which typeof information this folder is going to contain (this should be the same asthe folder you are exporting, in this example, Appointment Items),and select the top-level folder in the list of folders (in this example,Personal Folders).• Then click the OK button. The new folder appears in the folder view inOutlook (if you have this showing).
Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Outlook186 Psion Teklogix netpad EPOC User Manual2. Select Import and Export from the File menu.3. Select Export to a file and click the Next button.4. Select the folder you wish to export (in this case, Calendar). And clickthe Next button.5. Select Comma Separated Values (Windows) and click theNext button.6. Type in a name for the export file (in this example, Calendar.txt)andclick the Next button. Then click the Finish button.7. To import the file into a new folder, select Import and Export fromthe File menu.8. Select Import from Schedule+ or another program or file and clickthe Next button.9. Select Comma Separated Values (Windows) and click theNext button.
Psion Teklogix netpad EPOC User Manual 187Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Schedule+ 7.x10. Type in the name you gave the export file (in this example, Calen-dar.txt) and click the Next button.11. Select the folder that you createdearlier (in this example, Test)andclickthe Next button. Then click the Finishbutton.Set up a synchronization to use thenew folder.Note: It may also be necessary to set up a new Outlook profile and import thedata into this. See page 192 for information about creating a newOutlook profile.12.3.4 Exporting And Re-importing A PC PIM With Schedule+ 7.x1. Create a new Schedule+ file. To do this:•SelectNew from the File menu.• Type in a name for the new file, for example, Test.•ClicktheSave button.2. To export your data to a text file, open the original Schedule+ file, andselect Text in the Export cascade from the File menu.
Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Schedule+ 7.x188 Psion Teklogix netpad EPOC User Manual3. Select the type of items you wish to export (inthis example, Appointments), and click theNext button.4. Select the date range you wish to export andclick the Next button.5. In the next two dialogs, accept thedefaults by clicking the Nextbutton twice.6. Click the Add All button to exportall the fields and then click the Nextbutton.7. Type in a name for the export file, or accept the default, and click theFinish button.8. To import, first open the new Schedule file you created earlier byselecting Archive or Project Schedule in the Open cascade from theFile menu.
Psion Teklogix netpad EPOC User Manual 189Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Schedule+ 7.x9. In this file, select Text from the Import cascade from the File menu.10. Type in the path and name of the export file. If you accepted thedefault when exporting, this will already be entered. Then clickthe Next button.11. Accept the defaults in the next two dialogs by clicking the Nextbutton twice.12. Select the type of data in the export file (in this exam-ple, Appointments), andthenclicktheNext button.13. On the final screen, map the fields between the twoSchedule+ files. Opposite each field, to its right itsays IGNORE THIS FIELD. Click on this and adown arrow appears. Click on this and a list offield types appears. Select the type that corresponds tothe field on the left. Do this for all the fields and clickthe Finish button.14. Set up a new synchronization to use the new Schedule file.
Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With Organizer190 Psion Teklogix netpad EPOC User Manual12.3.5 Exporting And Re-importing A PC PIM With Organizer1. Create a new section to receive the information that you are about toexport. To do this:In Organizer, select Customize from the Section menu.2. Click the Add button.3. On the Section type line, selectthe type of section you wouldlike to add (in this example,Calendar), and type in thename you wish to use for thissection (in this example, Test).Then click the OK button.The new section appears as a tab in the main view in Organizer.
Psion Teklogix netpad EPOC User Manual 191Chapter 12: Troubleshooting netpad/PsiWinExporting And Re-importing A PC PIM With OrganizerTo Export A Section1. Select Export from the File menu.2. On the From section line, select the section that you wish to export (inthis example, Calendar),3. Select ASCII Delimited Text on the Files of type line and type in a filename (in this example, Calendar.txt).4. Click the Export button.To Import The Information1. Select Import from the File menu.
Chapter 12: Troubleshooting netpad/PsiWinCreating A New Outlook Profile192 Psion Teklogix netpad EPOC User Manual2. On the Into section line, select the section you created earlier.3. Select ASCII Delimited Text on the Files of type line, and select thefile you exported to earlier (in this example, Calendar.txt).4. Click the Import button.5. Set up a new synchronization to use the new section.It may also be necessary to import the data into a new Organizer file.6. To create a new Organizer file, select New from the File menu, type inanameforthefileandthenclicktheOK button.12.3.6 Creating A New Outlook ProfileCreating a new Outlook profile should only be attempted if you have a non-net-worked copy of Outlook. If you use Outlook on a network that is running Exchange,contact your Network Administrator.To create a new Outlook profile:1. Click the Start button; select Settings,thenControl Panel.2. Double-click the Mail and Fax icon (Mail icon if you have Outlook98).3. In the Properties dialogue, click the Show profiles button. A list of allthe Outlook profiles on the PC is shown.4. Click the Add button.5. Select Manually configure information services and click theNext button.6. Type in a profile name (in this example, Test) and click the Next button.7. In the Properties dialogue, click the Add button to add an informationservice to the new profile.
Psion Teklogix netpad EPOC User Manual 193Chapter 12: Troubleshooting netpad/PsiWinOutlook: Failed To Open Outlook8. Highlight Personal Folders and click the OK button.9. Type in a name for the Outlook file(in this example, Test.pst)andclickthe Open button.10. Select No encryption and click the OK button.11. Click the OK button again, and then the Finish button. Click the Closebutton to exit the Wizard.12. Open Outlook, and select Options from the Tools menu.13. On the General page, select Prompt for a profile to be used and clickthe OK button.The next time you start Outlook, you will be asked which profile youwish to use.12.3.7 Outlook: Failed To Open OutlookThis error message can appear just after the start of the synchronization process.There can be two reasons:
Chapter 12: Troubleshooting netpad/PsiWinOutlook: Failed To Open Outlook194 Psion Teklogix netpad EPOC User ManualYour Outlook Profile Has Been Incorrectly EnteredTo check this, first make sure you have your profile name: in Outlook, selectOptions from the Tools menu.On the General page, if Always use this profile is selected, your profile name will bein the textbox next to it. If Prompt for a profile to be used is selected, your profilename is the one you select when you start up Outlook.See “Synchronizing Your netpad With Microsoft Outlook” on page 91 to make surethat this information has been entered correctly in the synchronization properties.The Path To The Outlook Folder(s) Being Synchronized Is IncorrectTo check the path to the folder, make sure you can see the Folder view in Outlook.(To show it, select Folder view from the View menu.)In the example shown here, if you were trying to synchronize the Example folder,thepathwouldbe:Program Files\Contacts\ExampleIf you have a top level folder that looks likeMailbox – [Chris Dickins] orOutlook Today – [Chris Dickins]then the path would be:Chris Dickins\Contacts\ExampleSee “Synchronizing Your netpad With MicrosoftOutlook” on page 91 to ensure that this informationhas been entered correctly in the synchronizationproperties.
Psion Teklogix netpad EPOC User Manual 195Chapter 12: Troubleshooting netpad/PsiWinOutlook: Failed To Open Custom Form, Outlook Will Open An Outlook Form Instead12.3.8 Outlook: Failed To Open Custom Form,Outlook Will Open An Outlook Form InsteadThis error message is due to conflicting entries. Find the Outlook entries that have a‘crossed swords’ symbol. Double-click this symbol to resolve the conflict.12.3.9 Lotus Organizer 2.1: Synchronizer Cannot Access Required DirectoryThis is due to the incorrect version of a particular file being loaded(the Organizer API).To find this file, click the Start button, select Find,thenFiles or folders.On the Named: line, type orgapi.dll and make sure that the Look in: line is set toyour C drive (or whichever drive the Organizer files were installed to). Then clickthe Find now button. You should get a list of two copies of the file.Right-click on each in turn and select Properties. One of the files should have aModified date of 7th November 1995. Right-click again on the file with this date andselect Delete. Then confirm the deletion and restart the PC.
Chapter 12: Troubleshooting netpad/PsiWinLotus Organizer: Cannot Find xxxx (Section Name)196 Psion Teklogix netpad EPOC User Manual12.3.10 Lotus Organizer: Cannot Find xxxx (Section Name)This error message is due to the section name being incor-rectly entered in the synchronization properties. Open Orga-nizer and check the name of the relevant section. Then enterthe section name in the synchronization properties (see“Synchronizing Your netpad With Lotus Organizer” onpage 108 on how to do this).12.3.11 Lotus Organizer: Unable To Open xxxx (Section Name)This is due to a problem in Organizer where, if you rename asection, Organizer will sometimes not recognize the change.The solution is to rename the section back to its original nameand change the synchronization properties to reflect this.To do this, right-click on the relevant section’s tab. SelectRename, type the original name on the New name line and then click the OKbutton. See “Synchronizing Your netpad With Lotus Organizer” on page 108 andenter this information in the synchronization properties.
Psion Teklogix netpad EPOC User Manual A-1APPENDIX ASUPPORT SERVICES AND WORLDWIDE OFFICESPsion Teklogix provides a complete range of product support services to its custom-ers worldwide. These services include technical support and product repairs.A.1 Technical SupportTechnical Support for Mobile Computing Products is provided via e-mail throughthe Partner Program website. To reach the website, go to www.psionteklogix.comand click on the Partner Program link, which takes you to the Partner Program page.ThenclickontheLog-in button or the Register button, depending on whether youhave previously registered for Teknet or the Partner Program. (Your UserID andpassword are the same for TekNet and the Partner Program.)A.2 Product RepairsInternationalFor product repairs, please contact your local Psion Teklogix office (seepage A-3).Canada/U.S.ACanadian and U.S. customers can receive access to repair services, by callingthe toll-free number below, or via our secure website.Note: Customers calling the toll-free number should have their Psion Teklogixcustomer number or trouble ticket number available.Voice: 1 800 387-8898 (press option “2”)Fax: 1 905 812-6304Web Site: http://service.psionteklogix.com
Psion Teklogix netpad EPOC User Manual A-3A.3 WORLDWIDE OFFICESCOMPANY HEADQUARTERS AND CANADIAN SERVICE CENTREPsion Teklogix Inc.2100 Meadowvale BoulevardMississaugaOntarioCanada L5N 7J9Tel: +1 905 813 9900Fax: +1 905 812 6300E-mail: salescdn@psion.comINTERNATIONAL SUBSIDIARIESPsion Teklogix GmbHJakob Kaiser Straße 3D-47877 Willich MünchheideDeutschlandTel: +49 2154 9282 0Fax: +49 2154 9282 59E-mail: info@teklogix.dePsion Teklogix S.A.La Duranne135 Rue Rene DescartesBP 42100013591 Aix-En-ProvenceCedex 3; FranceTel: +33 (0) 4.42.908.809Fax: +33 (0) 4.42.908.888E-mail: tekeuro@psion.comPsion Teklogix LTD.3, Lancaster Court Coronation Road High WycombeBucks HP123TD, EnglandTel: +44 1494 450666Fax: +44 1494 450155WWW: www.teklogix.co.ukE-mail: tekuk@psion.comPsion Teklogix ABStora Badhusgatan 18-20411 21 Göthenburg, SwedenTel: +46 31 13 15 50Fax: +46 31 13 57 80E-mail: info@teklogix.seNORTH AMERICAN HEADQUARTERS AND U.S. SERVICE CENTREPsion Teklogix Corp.1810 Airport Exchange BoulevardSuite 500Erlanger, KentuckyUSA 41018Tel: +1 859 371 6006Fax: +1 859 371 6422E-mail: salesusa@psion.comPsion Teklogix FinlandMetsänneidonkuja 802130 EspooFinlandTel: +358 9 4307 8390Fax: +358 9 4307 8395E-mail: tekeuro@psion.comPsion Teklogix DanmarkVesterballevej 4-67000 FredericiaDanmarkTel: +45 76 24 0133Fax: +45 75 94 4679E-mail: tedk@psion.comPsion Teklogix Italia S.r.IVia Galilei, 4720092 Cinisello BalsamoMilan, ItalyTel: +39 2 6604 5410Fax: +39 2 6604 5412E-mail: tkxitalia@psion.comPsion Teklogix Inc. (Singapore)583 Orchard Road# 15-01 ForumSingapore 238884Tel: +65 735 8108Fax: +65 733 5990E-mail: intl@psion.comPsion Teklogix de Mexico, S.A. de C.V.Sierra Mojada 626, 2º PisoCol. Lomas Barrilaco, C.P. 11010Mexico, D.F., MexicoTel: +52 55 5 327 1124Fax: +52 55 5 327 1123E-mail: salesusa@psion.comPsion Teklogix do Brasil, Ltda.Al. Casa Branca, 851 - conj. 101 e 102São Paulo - SP - 01408-001BrasilTel: +55 11 3064 0868Fax: +55 11 3068 8198WWW: www.teklogixbrasil.com.brE-mail: tekbr@psion.comChile Psion Teklogix International Inc.Avenida Vitacura 2909, Oficina 703Las CondesSantiago, ChileTel: +56 2 334 9344Fax: +56 2 233 3868E-mail: ventas@psion.comPsion Teklogix de Argentina, S.A.Avenida Moreau de Justo 1180Piso 1, Oficina C-105Buenos Aires 1107ArgentinaTel: +54 11 4343 0193Fax: +54 11 4343 6310E-mail: tekar@psion.com
A-4Psion Teklogix netpad EPOC User ManualPsion Teklogix España, S.L.Cityparc Ronda de DaltCtra. Hospitalet 147-149Edificio Atenas 2° 3ª08940 Cornellà de Llobregat (Barcelona)EspañaTel: +34 9 3475 0220Fax: +34 9 3475 0230E-mail: teklogix@apdo.comPsion Teklogix AfricaPostnet Suite 39, Private Bag x11Halfwayhouse, 1685 Ground Floor EastWaterfall Edge Phase 2, Waterfall ParkBekker Road MIDRAND 1685South AfricaTel: +27 11 805 7440/1/2Fax: +27 11 805 7444Psion Teklogix Systems India Pvt. Ltd.M-74, 1st Floor, “M” Block MarketGreater Kailash-IlNew Delhi - 110048IndiaTel: +91 11 621 9257Fax: +91 11 621 9076E-mail: tekind@psion.comPsion Teklogix B.V.Venrayseweg 57, 5928 NZ VenloNederlandsTel: +31 77 32400 44Fax: +31 77 32400 53Psion Teklogix Taiwan Co., Ltd.15FL-5, No. 366 Boai 2nd Road,Tzuo Ying District, KAOHSIUNG 813Taiwan, R.O.C.Tel: +886 7 558 2028Fax: +886 7 558 3328E-mail: jerry.chen@teklogix.comA.4 WORLDWIDE WEBwww.psionteklogix.com
Psion Teklogix netpad EPOC User Manual IBoldface indicates a menu or sub-menu name.INDEXAaccessory product list 161additional programs 8Afaria 8AirZip Accelerator 8alarmsdeleting custom sounds 62recording 62antenna installation 20Automatic switch off 58Axio™ 9Bbackuprestoring files 55to a PC 55to multimedia cards 55using PsiWin 89–90bar code scanning 26batterychanging 153enhanced 1400 mAh 162fitting 19monitoring 157portable charger 162power 153prolonging life 156safety xv, 154standard 875 mAh 1624-bay charger 162Beep on Screen off 59brightness control 24Broadbeam Corporation 9browsing folders 71Ccables list 163cancelling a transfer 47care and safety 7carrying cases 162changingbatteries 153file attributes 73CIC 9Citrix ICA 9city, setting location 53Clickwhenscreenoff 59closingdocuments 69folders 69programs/files 69command icons 24communications settings 41connecting netpadto PC 54to serial modem 134contrast control 24Control Panel 56copyingdisks 75files 74, 75files, using PsiWin 84–88folders 74, 75information between programs 34creatingfiles 70folders 69, 71Outlook profile 192wallpaper 61customizingsystem screen 62Ddata transfer 45date 53DB2 Everyplace 10deletingalarm sounds 62files containing wallpaper 61files on a multimedia card 77developers CD 163device conflicts 177dialling, setting up 135
IndexII Psion Teklogix netpad EPOC User Manualdialoguesbuttons 34using 32dial-up account 129disksbackup 55copying 75renaming 75viewing files 68displayingamount of memory 75Control Panel 56help 5, 67, 128DNS 131docking station 37, 39product packs 161Universal PSU 161EEliad Technologies, Inc. 9e-mail 128, 131account 130checklist 133optional information 134remote account 129setting up 121, 134, 140types of accounts 129web-based account 130Email program 131Emissions Information, Canada xventeringinformation 30owner information 51Ericom 10Ethernet configuration 123exporting/re-importinga PC PIM with Organizer 190a PC PIM with Outlook 185a PC PIM with Schedule+ 7.x 187exporting a section 191Extended Systems 10Ffax/modem 179FieldWorker 10files 30, 65, 72changing attributes 73copying 74, 75memory use 76moving around 67naming 70navigating 29opening 68, 69rearranging 71removing 75renaming 75selecting 72viewing on disk 68folders 65, 72closing 69copying 74, 75creating 71expand display 71managing 74moving around 67naming 70navigating 29opening 68removing 75renaming 75Gglossary of terms 131GSM/GPRSantenna 20SIM installation 20Hhard reset 170Help 132search 5text scroll 6hostname 131HyperTerminal 171IIBM 10, 11iconscommand 24system command 24troubleshooting 171IMAP4 131Impatica 11Informix Cloudscape 11Infrareddevice safety xvprinting 146transfer fails 47using 43
Psion Teklogix netpad EPOC User Manual IIIIndexInkTools™ 9integrated scanner, safety xvIntent® 13Internet 128account 130setting up 121, 137IP address 131IRDA See InfraredISP 131, 134JJSmartGrid™ 9Kkeyboarddisplay 24entering information 30Psiboard 24troubleshooting 171Ki 12LLotus Organizer See OrganizerMmailboxaccess via a PC 129accounts 129connecting through PC 129connecting to remote by modem 128memorycard, additional programs 77displaying 75file sizes 76full 76use, checking 75menus 24, 32Microsoft Outlook See OutlookMicrosoft Schedule+ See Schedule+MMC 37, 39accessories 163MobileIntegrator 12modemconnecting through serial port 134setting up 136troubleshooting 179movingbetween files and folders 71highlight between files/folders 67to a program 68MPS 12MQSeries Everyplace 11multimedia cards See MMCNnamingfiles 70folders 70netpadcare and safety 7connectingtoPC 54connecting to serial modem 134overview 4Ooffices list A-3on-screen keyboard See keyboardopeningfiles 68folders 68Opera program 131OPL, interference 169Oracle Corporation 12Oracle 8i Lite 12Organizerexporting/importing PC PIM 190synchronizing files 108–117troubleshooting 195, 196Organizer 97 GSsynchronizing files 117–120Outlookexporting/importing PC PIM 185failed to open 193failed to open custom form 195synchronizing files 91–100troubleshooting 194Ppage setup 149Palmware 12passcode 52password See also passcode 52, 73POP3 131Portable Battery Charger 162Power 57Power saving mode 58PowerTerm WebConnect 10previewing a document 149
IndexIV Psion Teklogix netpad EPOC User Manualprinting 143current help card 6document 150printer model 148selecting printer 146serial printer 147setting up 145to a file 147using Infrared 146using PsiWin 147programs 6, 30, 65additional 77moving to 68opening 68, 69starting 29programs, additional 8Psiboard See keyboardPsiWinabout 81backing up 89–90connection problems 174copying files 84–88installing 174opening files 88–89synchronizing files 90synchronizing files with Organizer108–117synchronizing files with Organizer 97GS 117–120synchronizing files with Outlook91–100synchronizing files with Schedule+101–108troubleshooting 182using 54usingtoprint 147Rrearranging files 71recording alarms 62removingfiles 75folders 75renamingdisks 75files 75folders 75resetting netpadhard 170soft 25, 169restoring files from backup 55Ssafetybattery xv, 154Infrared xvinstructions xivintegrated scanner xvsummary ixscanner use 26Schedule+synchronizing files 101–1087.x, exporting/importing PC PIM 187screen, overview 24Screen tap switch on 57search help 5securing your information 60serial printer 147Series 3/3a/3c/3mx/5/5mx program 77settingsystem passcode 52time, date, home city 53setting updialling 135e-mail 121, 134, 140Internet 121, 137modem 136printer 145SIM, installation 20SMTP 131soft reset 25, 169sorting lists 72SQL Anywhere Studio 12stylusreplacement 163using 23Subscriber Identity Module See SIMswitching on 18Switch off after 58, 59Sybase 12synchronizing files 90Organizer 108–117Organizer 97 GS 117–120Outlook 91–100Schedule+ 101–108systemcommand icon 24passcode 52SystemsGO!™ 9
Psion Teklogix netpad EPOC User Manual VIndexTTao 13TCP/IP 131temp folder 180text conventions 4third party applications 8time 53toolbar 24touch screen calibration 28transferring information 46Transmit rate 126troubleshooting 165alarm 167command icons 171docking station 170fax/modem 179file vanished 168general tips 167keyboard 171Lotus Organizer 195, 196netpad basics 175netpad on/off 168Outlook 193, 194, 195passcode (password) 168PC basics 176PsiWin 174, 182synchronization problems 182temp folder 180using HyperTerminal 171world times 167turning on/off 23UUniversal PSU 161Wwallpapercreating 61selecting 61website address A-4worldwide offices A-3XXcelleNet 8XML-Run™ 9XTNDConnect Server 10Zzoom control 244-Bay Battery Charger 162802.11antenna 20radio configuration 123Signal Strength Indicator 127

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