Qolsys QS-IQPANEL2 IQ Panel 2 Home Security Panel User Manual Users manual

Qolsys, Inc. IQ Panel 2 Home Security Panel Users manual

Contents

Users manual

IQ PANEL USER GUIDE
We hope you enjoy your new IQ Panel security and smarthome platform. It will serve as the “brain”
of your home for many years to come. With it you can control your lights, locks, thermostat, security
and much more.
You won’t need a manual to operate your IQ Panel, but you can use this guide to learn more about
the features of this amazing new device. We hope it will add to your home’s decor and make your
home smarter and more energy efficient!
-The Qolsys team
SECURITY &
SMARTHOME
Document: IQP2-07-16
Revised on: 9/19/16
Software Version: 2.0
Qolsys Part #: TBD
GETTING STARTED
Let’s start by connecting your power. (note: if your panel has been professionally installed, skip this page)
Plug in the power connector Route the wire behind the
retainer clip
Insert the wire into the strain-
relief
Now let’s put on your cover and attach the table stand.
Place the top of the cover onto
the panel’s back plate
Push the cover down until it
snaps in place
Insert the table stand into the
mounting holes and push upward
until it snaps into place
Plug in your panel, power it on
Plug in the power supply
provided with your panel
Push and hold the standby
button on the side of the panel
for 3 seconds
Once the panel powers up, the
home screen will appear.
USING YOUR SYSTEM: BASICS
Swipe down to
access settings
Touch an icon to
view its contents
Swipe left/right
to change pages
Swipe a page away
when you are done
Navigation
Move from page to page and
access information on each
page using finger touches,
swipes, and scrolling.
Scroll up/down to reveal
additional content on a page
Dismiss
To dismiss a pop up when
you are done, swipe left or
right to dismiss.
USING YOUR SYSTEM: MESSAGE CENTER
Contact
Easy access to your provider’s contact information, including phone
number, email, and website.
Video Tutorials
Watch videos to help you understand your system and service
better.
To watch a video, touch a thumbnail. Video will begin playing
automatically.
Video controls appear on screen, To exit, touch the “back” button.
Messages/Alerts/Alarms
Get messages from your system like low battery alerts, alarms, and power
failures. Messages from your provider will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”
Message Center
Access your message center by touching the icon in the upper right corner. Once it’s open you’ll see three
sections: Contact, Video Tutorials, and Messages/Alerts/Alarms
(Note: This icon may appear different than shown, depending on your provider’s settings)
USING YOUR SYSTEM: EMERGENCY PANIC
Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can
send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are
experiencing. (Note: based on your location, not all options may appear or be available to you.)
Two-Way Voice
If your provider offers Two-Way Voice service
you’ll be able to speak to the monitoring
agent from the speakers and microphone
built right into your panel.
There’s a stranger
in my backyard!
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the screen
Alarm Types
Canceling an Emergency Panic
To cancel an emergency panic, touch the “cancel”
button and enter a valid user code.
X
Cancel
Police: When touched it triggers the “Police”
siren pattern and sends a police emergency signal
to your provider’s monitoring station.
Fire: When touched it triggers the “Fire” siren
pattern and sends a fire emergency signal to your
provider’s monitoring station.
Emergency: When touched it triggers the
“Emergency” siren pattern and sends an
emergency signal to your provider’s monitoring
station.
Sensor status:
USING YOUR SYSTEM: ARMING
Arming Options
Quickly choose from “stay” or “away”
Touch to access
arming options
Sensor List
Open or active sensors
appear in a scrollable list
on the right. Touch the
icons in the upper right
corner to switch your view
to either “Active” or “All”
sensors.
?
Open
Closed
Active
Idle
Unreachable
Tampered
Open the tray by touching
the “>>” icon on the right
Additional Arming Options
Select these options before choosing your arming type
Arming Stay
Arms doors and windows only
Arming Away
Arms doors, windows and motions
Additional Options
View additional arming options by touching the “>>”
icon on the right side
Bypass
Touch the circle next to a sensor to bypass it during
the arming sequence
Exit Sounds
The panel beeps as the timer counts down. Silence
these beeps before you choose the arming type.
Entry Delay
The panel will give you time to disarm once a “delay
door” has been opened. Turn this off with a touch.
USING YOUR SYSTEM: DISARMING
Touch to disarm
panel manually
Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the
screen. You will be prompted to enter a valid code. Failure to enter a
valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in camera
will take a photo and save it on the camera page along with the
date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch the
“disarm” icon.
Disarming Automatically
You can connect your smartphone using Bluetooth and it will
automatically disarm your IQ Panel from an “Armed Away” state when
it comes within range. To connect a phone, follow the steps shown.
*You can connect up to five (5) smartphones for
touchless disarming. Before you begin you must
enable this setting in your Bluetooth settings.
Bluetooth
Touchless
Disarming
Step 1:
Swipe down to
access settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code
Step 5:
Touch “BLUETOOTH DEVICES”
Step 3:
Touch “ADVANCED SETTINGS”
Pair
Step 7:
Touch “ADD DEVICE” The panel will
begin searching for new devices in
range (It may take up to 60 seconds)
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your
phone and IQ Panel, ensure the numbers
match and touch “Pair” on each.
Bluetooth Pairing Request
“IQ-Panel” would like to pair
with your phone. Confirm
that the code “12345” is
shown on the “IQ-Panel”.
Cancel Pair
BLUETOOTH PAIRING REQUEST
CANCEL PAIR
Device: My Phone
Pairing Code: 12345
Step 6:
Put your Bluetooth device in “pairing”
mode.
Step 8:
Select your device from the list
Download the
Alarm.com app
in the App store
or Google Play
Note: Remote disarming has not been evaluated by UL/cUL
ALARM EVENTS
Alarms
If the alarm is triggered the IQ Panel will sound the
siren and display a red alarm screen. Police
When the system is armed and the
alarm is tripped or you touch the
“Police” emergency button the alarm
sounds with the “Intrusion” siren and
then activates the Two-Way Voice
microphone and speaker, if available.
Fire
When a Smoke or Carbon Monoxide
detector is triggered or someone taps
the “Fire” panic on the IQ Panel the
alarm sounds with the “Fire” siren and
then activates the Two-Way Voice
microphone and speaker, if available.
Emergency
When you press an IQ Pendant or
trigger an emergency signal from the
IQ Panel, the alarm sounds with the
“Emergency” siren and then activates
the Two-Way Voice microphone and
speaker.
Speakers are located on each side of the panel
Microphones are located on the bottom of the panel
Two Way Voice
The built in microphones on the bottom of the
panel and the Two-Way Voice speaker on the side
of the panel activate after a connection to the
monitoring station has been made.
If your provider offers monitoring service, the panel
will automatically contact your monitoring center
using the dual path LTE and Wi-Fi connection.
To disarm, touch the screen and enter your passcode.
Preventing false alarms:
False alarms are a terrible waste of your public service resources,
and can erode your relationship with local authorities. In some
areas, authorities even charge a fee for false dispatches.
Here’s some tips for avoiding false alarms:
-Use your system regularly, be comfortable with its operation.
-Make sure everyone who has access to your home has a valid
access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to give
you enough time to disarm the system when you open a door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile app,
bluetooth disarming, etc.)
False Alarms
In the event of a false alarm, press disarm and
enter your user code. If your system is monitored,
be ready to provide your verbal password to your
security provider’s monitoring agent if they contact
you. If you are NOT able to provide the correct
verbal passcode, the authorities may be contacted.
USING YOUR SYSTEM: CAMERA
Camera Page
Your IQ Panel’s built in camera captures photos in a variety of situations:
Disarm Photos
When the panel is disarmed manually, the built in camera takes a
photograph and saves it in the “ARM/DISARM” section. These
photos are accompanied by the username of the individual who’s
code was used, the date, and the time.
Settings Photos
When someone attempts to access your panel settings with an
invalid code, the built in camera takes a photograph and saves it in
the “SETTINGS” section. These photos are accompanied by the
date and time.
Alarm Photos
When the alarm is triggered, the built in camera takes a photograph
and saves it in the “ALARMS” section.
1- View Photo
Touch a photo thumbnail on the right to
view it on the left.
2- Full Screen
Touch the photo on the left to view it
full screen. Touch it again to return to
the camera page.
1
2
Note: While viewing photos full screen
you can swipe left/right to view
additional photos
Alarm.com/Login
Get your username
and password from
your provider
Photos to your Phone
Click the “Image
Sensor” tab
Click “Rules &
Alerts”
Click “Capture Alarm And
Disarm Images” to customize
Note: For supplementary use only, not part of the Fire and Security system
USING YOUR SYSTEM: SETTINGS
Settings Tray
Access common settings by swiping down
from the top of the screen.
Security Status
See your panel’s
security status in the
upper right. Touch it
to go directly to the
security page
Battery & Radios
Touch an icon to get
more information
-Battery level
-Wi-Fi connection
-Bluetooth status
-Cellular connection
Volume
Slide left/right to
adjust the panel voice Brightness
Slide left/right to
adjust the screen
brightness
Settings
Touch to access the
full settings page.
From there you can
also access “Advanced
settings” (which will
require a passcode)
Messages & Alerts
Touch to access the message
center including your provider’s
contact information, video
tutorials, and system messages
Photo Frame
Touch to access the photo
frame where you can
customize the panel’s
screensaver
Clean Screen
Disables the screen for 30 seconds
to allow you to clean it without
accidentally touching anything.
(Touch the “standby” button on the
side of the panel to cancel)
Language
Touch to change panel
language (may not be
available)
Close Tray
Swipe up to close
the tray
Settings Page
From here you can adjust individual sound
settings, change your weather temperature from
Fahrenheit to Celsius, see the status of your
security and smarthome devices, and more.
Advanced Settings
Only the Master code can access this area. From
here you can manage users, run system tests,
reboot your system, connect Bluetooth and Wi-Fi
and more.
HOW TO ACCESS:
SOUND DISPLAY SD CARD WEATHER
TEMPERATURE
STATUS
Z-WAVE DEVICES
STATUS
OTHER Z-WAVE
DEVICES
AUTOMATION ADVANCED
SETTINGS
ACTIVITY MONITOR
SETTINGS: PHOTO FRAME
Photo Frame
When your panel is not in use, it turns into a
customizable photo frame.
Touch “ADD”
Delete
Touch a photo to select it. Touch
“Delete” to delete it from your panel
Add Photos
To add your own photos:
1
3
4Touch each photo you wish to use or choose
“Select All”
3
4
Save your Photos onto a Micro SD card in a
folder called “Photos”
2Insert your SD card into the slot on the side
of the panel
4 5
5Choose either “Add” or “Replace”
Add: Does not delete the photos already on
the panel, only adds the photos you selected
Replace: Deletes the photos already on the
panel and replaces them with the new
photos you selected
6Wait at least 60 seconds after the photos
have copied to remove the SD Card
Settings
Inside settings you can choose whether you
want photos or a weather clock, if you want the
panel to turn itself off automatically in the
evenings, and more.
SETTINGS: ADDING A USER
Name
User Code
Confirm User Code
Type
Expiration Date
Add User
Enter Name
Please enter User Code
Please confirm User Code
User
Unlimited
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “User Management”
Add User Step 6:
Touch “Add User”
How to Add a New User
User Types
You can add up to 242 users to your system,
each with a custom name and access you
allow.
Master: Access panel functions, camera, and
system settings.
User: Access panel functions, camera, but
NOT system settings.
Guest: Used to give arm and disarm access
to those users who will use the panel on a
temporary basis Notifications
By creating individual users, you can set up custom text
notifications when they access or use your system, keeping
you connected no matter where you are.
Add User Screen
Once on the “Add User” screen you can create a custom
name and user code and indicate whether you want this
person to be a Master, User, or Guest.
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home
SETTINGS: TESTING YOUR SYSTEM
Testing Regularly
You should test your system regularly to ensure it is operating at peak efficiency. The IQ Panel has a number
of tests built in that are easy to perform:
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your master code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “System Tests”
How to Access System Tests
Wi-Fi Test
Run this test every 30 days or if the IQ Panel’s
Wi-Fi connection seems to be failing.
Encounter a Problem?
If you encounter a problem with your
system, contact your provider right
away.
Touch “Message Center” in the
upper right corner of your panel
to get your provider’s contact
information
Sensor Test
Run this test every 30 days. As you start the
test, open and close your doors, windows,
and move in front of your motion sensors to
ensure they work as expected.
Cellular Test
Run this test if your panel seems to have lost
it’s ability to send and receive signals.
Image Sensor Config
Run this test if your image sensors stop
working
Z-Wave Test
A series of Z-Wave tests to optimize your
smarthome network. “Reconfigure network”
is your most useful test, repairing your
network for you.
Dual Path Test
Run this test if your panel seems to have lost
it’s ability to send and receive signals.
Panel Glass Break Test
Use this to test your panel’s microphone
Panel Test
Use this every 30 days to test a variety of
panel functions
*Default master code is 1234. For security purposes this code should be
changed once the system has been installed in your home
USING YOUR SYSTEM: LIGHTS
Light Control
You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ Panel. This will allow you to
control your lights locally on the panel and also from your mobile app. Once your first light is added to your
system, the lights page will appear. Simply swipe over to access it.
ON
Touch turn on all
selected lights
OFF
Touch turn off all
selected lights
GET STATUS
Touch to check the
status of all selected
lights
Select
Touch the circle next
to a light to select it
Energy
Touch the energy icon to see how much energy the
outlet is currently using
Dimmer
Touch the
slider from left
to right to
adjust the
brightness of a
single dimmer
ON/OFF
Touch a bulb or
outlet icon to
turn it on or off
LIGHT ON LIGHT OFF SMART SOCKET ON SMART SOCKET OFF
Mobile Access
You can also control your lights from your mobile app.
USING YOUR SYSTEM: LOCKS
Lock Control
You can add up to 6 Z-Wave locks to your IQ Panel. This will allow you to control your locks locally on the
panel and also from your mobile app. Once your first lock is added to your system, the lock page will appear.
Simply swipe over to access it. If you have more than one lock swipe up and down to access each one.
UNLOCK ALL
Touch to unlock all
your locks at once
LOCK ALL
Touch to lock all
your locks at once
Get Status
Touch the refresh
icon to check the
lock’s current status
ON/OFF
Touch the key
icon to unlock
or lock it
Change Locks
If you have
more than one
lock, swipe up
and down to
access each
one.
UNLOCKED
Mobile Access
You can also control your
locks from your mobile app.
LOCKED
USING YOUR SYSTEM: THERMOSTAT
Mode
Touch to change this thermostat
from heat to cool (or off) or use
“automatic” which switches from
heat to cool as needed to maintain
your target temperature.
Current Temp
Displays the current
temperature in your
home
Fan
Touch to change
to “On” or
“Automatic”
Up/Down
Touch the
arrows to
adjust the
target
temperature
Switch
If you have
more than one
thermostat,
swipe up and
down to
access each
one.
Mobile Access
You can also control your
thermostat from your mobile app.
Thermostat Control
You can add up to 6 thermostats to your IQ Panel. This allows you to control the temperature in your home
locally on the panel and also from your mobile app. Once your first thermostat is added to your system, the
thermostat page will appear. Simply swipe over to access it. If you have more than one thermostat swipe up
and down to access each one.
Battery level
Displays how much
battery is left in
your thermostat
USING YOUR SYSTEM: GARAGE DOOR
Garage Control
You can add up to 10 Z-Wave overhead garage door controllers to your IQ Panel. This allows you to control
the door from your panel and also from your mobile app. Once your first thermostat is added to your system,
the thermostat page will appear. Simply swipe over to access it. If you have more than one overhead garage
door swipe up and down to access each one.
GARAGE CLOSED GARAGE OPEN
Open/Close
Touch the icon
to open or
close the
garage door
Switch
If you have
more than one
thermostat,
swipe up and
down to
access each
one.
Open
Touch the icon
to open the
garage door
(not available
when the
garage door is
already closed)
Close
Touch the icon
to close the
garage door
(not available
when the
garage door is
already closed)
OPEN ALL
CLOSE ALL
USING YOUR SYSTEM: IMAGE SENSOR
Image Sensors
You can add up to 5 Image Sensors to your IQ Panel. This allows
you to see the photos taken by your image sensors locally on the
panel and also from your mobile app. Once your first Image
Sensor is added to your system, the Image Sensor page will
appear. Simply swipe over to access it. If you have more than
one Image Sensor your photos will all be combined into this list.
View Images Remotely
You can view your image gallery from the
“Image Sensor” section of your mobile app.
Peek-in Now
Use this command to take a picture now.
Peek-In Next Motion
Use this command to take a picture the next time the Image
Sensor’s motion sensor detects movement.
Alarm Photos
When the alarm is triggered the Image Sensor will take photos
if/when it detects motion
Peek in Request
Request a “Peek-In” from your app.
!
TROUBLESHOOTING
Step 1:
Swipe down to access settings
tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your master code
Step 3:
Touch “ADVANCED SETTINGS”
Step 5:
Touch “Panel Reboot”
How to Reboot
The panel will power down and then reboot.
Rebooting your panel
If you experience any problems with your panel,
you can reboot the operating system
SOFTWARE UPDATES
Software Updates
Be sure you panel is always using the latest
software
Step 1:
Swipe down to access settings
tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your master code
Step 3:
Touch “ADVANCED SETTINGS”
Step 5:
Touch “Software Upgrade”
How to check for updates
Step 6:
Touch “Update Using Network.” If a software
update is available, it will download automatically
and the panel will reboot
LEGAL
FCC REGULATORY INFORMATION
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must
not be collocated or operating in conjunction with any other antenna or transmitter.
IMPORTANT: Changes or modifications not expressly approved by Qolsys, Inc. could void the user’s authority to
operate the Product.
IC REGULATORY INFORMATION:
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Cet appareil est conforme aux normes d’exemption de licence RSS d’Industry Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit
accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement
CAN ICES-3 (B)/NMB-3(B)
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de
rayonnement, votre corps, et d’autres antennes ou transmetteurs.
FCC/IC STATEMENT
Changes or modifications not expressly approved by Qolsys can void the user’s authority to operate the Product. This Product
has been tested and found to comply with FCC Rules.
LEGAL
This Product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this Product does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the Product and receiver.
Connect the affected equipment and the Product to separate outlets, on different branch circuits. Consult the dealer or an
experienced radio/TV technician for help.
Household Fire Safety Audit
Read this section for important information about fire safety. Most fires occur in the home. To minimize this danger, we
recommend that a household fire safety audit be conducted and a fire escape plan be developed.
1.Are all electrical appliances and outlets in a safe condition? Check for frayed cords, overloaded lighting circuits, etc. If you
are uncertain about the condition of your electrical appliances or household service, have a professional evaluate these units.
2.Are all flammable liquids stored safely in closed containers in a well-ventilated cool area? Clean- ing with flammable
liquids should be avoided.
3.Are fire-hazardous materials (e.g., matches) well out of reach of children?
4.Are furnaces and wood-burning appliances properly installed, clean and in good working order? Have a professional
evaluate these appliances.
Fire Escape Planning
There is often very little time between the detection of a fire and the time it becomes deadly. It is thus very important that a
family escape plan be developed and rehearsed.
1.Every family member should participate in developing the escape plan.
2.Study the possible escape routes from each location within the house. Since many fires occur at night, special attention
should be given to the escape routes from sleeping quarters.
3.Escape from a bedroom must be possible without opening the interior door.
Consider the following when making your escape plans:
1.Make sure that all border doors and windows are easily opened. Ensure that they are not painted shut, and that their locking
mechanisms operate smoothly.
2.If opening or using the exit is too difficult for children, the elderly or handicapped, plans for res- cue should be developed.
This includes making sure that those who are to perform the rescue can promptly hear the fire warning signal.
3.If the exit is above the ground level, an approved fire ladder or rope should be provided as well as training in its use.
4.Exits on the ground level should be kept clear. Be sure to remove snow from exterior patio doors in winter; outdoor
furniture or equipment should not block exits.
LEGAL
5.Each person should know the predetermined assembly point where everyone can be accounted for (e.g., across the street
or at a neighbor's house). Once everyone is out of the building, call the fire department.
6.A good plan emphasizes quick escape. Do not investigate or attempt to fight the fire, and do not gather belongings as this
can waste valuable time. Once outside, do not re-enter the house. Wait for the fire department.
7.Write the fire escape plan down and rehearse it frequently so that should an emergency arise, every- one will know what
to do. Revise the plan as conditions change, such as the number of people in the home, or if there are changes to the
building’s construction.
8.Make sure your fire warning system is operational by conducting weekly tests. If you are unsure about system operation,
contact your installer.
9.We recommend that you contact your local fire department and request further information on fire safety and escape
planning. If available, have your local fire prevention officer conduct an in- house fire safety inspection.

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