Quanta Computer TA1WM3B2200BG Notebook Computer User Manual Using the Gateway M280 Convertible Tablet PC

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Document ID	565824
Application ID	XbxWwstUnBOsmWh4HQiYZA==
Document Description	Users Manual 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	109.2kB (1365022 bits)
Date Submitted	2005-07-26 00:00:00
Date Available	2005-07-26 00:00:00
Creation Date	2005-07-26 10:35:55
Producing Software	Acrobat Distiller 7.0 (Windows)
Document Lastmod	2005-07-26 10:36:59
Document Title	Using the Gateway M280 Convertible Tablet PC
Document Creator	FrameMaker 6.0
Document Author:	Gateway - Information Solutions

Chapter 7
Upgrading Your Convertible
Tablet PC
• Adding and replacing memory
• Replacing the hard drive
85
Chapter 7: Upgrading Your Convertible Tablet PC
Preventing static electricity
discharge
Important
Before installing memory or replacing the hard drive, you
should read and understand the information in this section.
The components inside your convertible tablet PC are extremely sensitive
to static electricity, also known as electrostatic discharge (ESD).
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your convertible tablet PC and
unplug the power cord, modem cable, and network cable
before opening the case.
Warning
To prevent risk of electric shock, do not insert any object
into the vent holes of the convertible tablet PC.
Before installing memory or replacing the hard drive, follow these
guidelines:
86
■
Avoid static-causing surfaces such as carpeted floors, plastic, and
packing foam.
■
Remove components from their antistatic bags only when you are
ready to use them. Do not lay components on the outside of
antistatic bags because only the inside of the bags provide
electrostatic protection.
■
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
■
Wear a grounding wrist strap (available at most electronics stores)
and attach it to a bare metal part of your workbench or other
grounded connection.
■
Touch a bare metal surface on your workbench or other grounded
object.
www.gateway.com
Adding or replacing memory
Adding or replacing memory
Your convertible tablet PC uses memory modules called SO-DIMMs (Small
Outline Dual Inline Memory Modules). The modules are available in
various capacities and any module can be placed in the slot. Use only
memory modules designed for your Gateway convertible tablet PC for
upgrading your memory.
SO-DIMMs are located in two places inside your convertible tablet PC.
Both SO-DIMMs can be upgraded. For instructions on upgrading the
SO-DIMM located on the bottom of your convertible tablet PC, see
“Adding or replacing memory in the memory bay” on page 88. For
instructions on upgrading the SO-DIMM located under the keyboard of
your convertible tablet PC, see “Replacing memory under the keyboard”
on page 91.
www.gateway.com
87
Chapter 7: Upgrading Your Convertible Tablet PC
Adding or replacing memory in the memory
bay
Important
Use only memory modules designed for the
Gateway M275.
Memory
bay
To add or replace memory modules:
88
Follow the guidelines under “Preventing static electricity discharge”
on page 86.
Turn off your convertible tablet PC.
Disconnect the AC adapter, modem cable, and network cable.
Disconnect all peripheral devices and remove any PC cards.
Disconnect your convertible tablet PC from the optional port
replicator (see “Disconnecting from the port replicator” on
page 110).
www.gateway.com
Adding or replacing memory
Turn your convertible tablet PC over so the bottom is facing up.
Remove the battery (see “Changing batteries” on page 78).
Loosen the two memory bay cover screws, then remove the memory
bay cover.
Screws
If you are removing a module, gently press outward on the clip at
each end of the memory module until the module tilts upward.
www.gateway.com
89
Chapter 7: Upgrading Your Convertible Tablet PC
10
Pull the memory module out of the slot.
11
Hold the new or replacement module at a 30-degree angle and press
it into the empty memory slot. This module is keyed so it can only
be inserted in one direction. If the module does not fit, make sure
that the notch in the module lines up with the tab in the memory
bay.
Important
12
13
14
15
16
90
Use only memory modules designed for the
Gateway M275.
Gently push the module down until it clicks in place.
Replace the memory bay cover and tighten the cover screws.
Insert the batteries, then turn your convertible tablet PC over.
Reattach the optional port replicator.
Connect the power adapter, modem cable, and network cable, then
turn on your convertible tablet PC.
www.gateway.com
Adding or replacing memory
Replacing memory under the keyboard
Important
Use only memory modules designed for the
Gateway M275 for upgrading your memory.
Installing replacement memory under the keyboard is a process
consisting of three procedures that must be done in sequence:
Open the keyboard compartment.
Replace the memory.
Reattach the keyboard.
Opening the keyboard compartment
To open the keyboard compartment:
Follow the guidelines under “Preventing static electricity discharge”
on page 86.
Turn off your convertible tablet PC.
Turn your convertible tablet PC over so the bottom is facing up.
Disconnect the AC adapter, modem cable, and network cable.
Disconnect all peripheral devices and remove any PC cards.
Disconnect your convertible tablet PC from the optional port
replicator (see “Disconnecting from the port replicator” on
page 110).
Remove the battery (see “Changing batteries” on page 78).
www.gateway.com
91
Chapter 7: Upgrading Your Convertible Tablet PC
Remove the two keyboard screws marked with a K.
Screw
10
92
Screw
Turn your convertible tablet PC over so the top is facing up.
Open the LCD panel to the normal viewing position.
www.gateway.com
Adding or replacing memory
11
Insert the small flat-blade screwdriver under the bottom of the
keyboard bezel between the F11 and F12 keys and gently pry it up.
Important
12
Inserting a piece of cloth between the screwdriver and
keyboard will help prevent damage to your convertible
tablet PC.
Remove the bezel from your convertible tablet PC by pulling the
bezel toward you and at the same time lifting its front to clear the
keyboard. You will hear small snapping sounds as the bezel comes
away from your convertible tablet PC. Be careful not to break off the
tabs found on the bottom of the bezel.
www.gateway.com
93
Chapter 7: Upgrading Your Convertible Tablet PC
13
With a small Phillips screwdriver, remove the four keyboard screws
and put them in a safe place.
Screws
94
www.gateway.com
Adding or replacing memory
14
Lift the back edge of the keyboard, then slowly rotate it toward you
so it lies keys-down on top of your convertible tablet PC. Be careful
not to damage the LCD panel or unplug the keyboard ribbon cable.
www.gateway.com
95
Chapter 7: Upgrading Your Convertible Tablet PC
Replacing the memory
To replace the memory:
96
Gently press outward on the clip at each end of the memory module
until the module tilts upward.
Pull the memory module out of the slot.
www.gateway.com
Adding or replacing memory
Hold the replacement module at a 30-degree angle and press it into
the empty memory slot. This module is keyed so it can only be
inserted in one direction. If the module does not fit, make sure that
the notch in the module lines up with the tab in the memory bay.
Important
Use only memory modules designed for the
Gateway M275.
Gently push the module down until it clicks in place.
Reattaching the keyboard
To reattach the keyboard:
Rotate the keyboard toward the LCD panel until the keyboard is
almost face-up.
Insert the tabs on the front of the keyboard under the palm rest.
Tabs
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97
Chapter 7: Upgrading Your Convertible Tablet PC
Gently press the keyboard down until it is flat all the way across.
The keyboard should easily fall into place. Be careful not to damage
the LCD panel.
Replace the four keyboard screws.
Screws
98
Slide the tabs on the bottom side of the bezel under your convertible
tablet PC frame.
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Adding or replacing memory
Press down on the bezel in several places to make sure it is correctly
mounted. The bezel is correctly mounted when you can run your
finger along the bezel and find no loose spots. The bezel should be
flat all the way across.
Warning
10
11
If the bezel is not correctly replaced, your convertible tablet
PC could be damaged when you try to close the LCD
panel.
Turn your convertible tablet PC over so the bottom is facing up.
Replace the two keyboard screws.
Insert the battery, then turn your convertible tablet PC over.
Reattach the optional port replicator.
Connect the power adapter and modem and network cables, then
turn on your convertible tablet PC.
www.gateway.com
99
Chapter 7: Upgrading Your Convertible Tablet PC
Replacing the hard drive kit
If you would like more hard drive capacity, you can replace your original
drive with a higher-capacity drive.
Hard
drive
To replace the hard drive kit:
100
Back up any data you want to transfer to the new hard drive. For
more information, see “Backing up files” in Using Your Computer
which has been included on your hard drive. To access this guide,
tap or click Start, All Programs, then tap or click Gateway
Documentation.
Follow the guidelines under “Preventing static electricity discharge”
on page 86.
Turn off your convertible tablet PC.
Disconnect the AC adapter, modem cable, and network cable.
Disconnect all peripheral devices and remove any PC cards.
Disconnect your convertible tablet PC from the optional port
replicator (see “Disconnecting from the port replicator” on
page 110).
www.gateway.com
Replacing the hard drive kit
Turn your convertible tablet PC over so the bottom is facing up.
Remove the battery (see “Changing batteries” on page 78).
Remove the two hard drive kit screws.
Screws
10
Slide the old hard drive kit out of your convertible tablet PC.
11
If your new hard drive already includes the hard drive kit bracket,
go to Step 16.
-ORIf you need to move the hard drive kit bracket from your old hard
drive kit to your new hard drive, go to Step 12.
www.gateway.com
101
Chapter 7: Upgrading Your Convertible Tablet PC
12
Remove the two screws that secure the hard drive to the hard drive
kit bracket.
Screw
Screw
102
13
14
Remove the bracket from the old drive.
15
16
Replace the two screws that secure the bracket to the drive.
17
Replace the screws that secure the hard drive kit to your convertible
tablet PC.
18
19
20
Insert the battery, then turn your convertible tablet PC over.
21
For instructions on installing Windows, your drivers, and your
applications, see the instructions in the restore booklet that came
with your convertible tablet PC.
Insert the new drive into the bracket, label side up, so the screw holes
line up.
Place the new hard drive kit into the bay and slide it into the
connector.
Reconnect the optional port replicator.
Connect the power adapter, modem cable, and network cable, then
turn on your convertible tablet PC.
www.gateway.com
Chapter 8
Using the Optional Port
Replicator
• Identifying features
• Connecting and disconnecting the port
replicator
• Securing the port replicator with a locking
cable
103
Chapter 8: Using the Optional Port Replicator
Top
Power button
Component
Power button
104
Icon
Description
Press to turn the power on or off.
www.gateway.com
Right
Right
USB
ports
Component
USB ports
Icon
Description
Plug USB devices (such as a diskette drive, flash
drive, printer, scanner, camera, keyboard, or mouse)
into these ports.
www.gateway.com
105
Chapter 8: Using the Optional Port Replicator
Back
USB
port
Headphone
jack
IEEE 1394
port
Component
Parallel
port
Icon
Serial
port
Monitor
port
Ethernet
jack
Power
connector
Description
Headphone jack
Plug amplified speakers or headphones into this jack.
The built-in speakers are turned off when speakers or
headphones are plugged into this jack.
IEEE 1394 port
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital camcorder or external hard
drive) into this 4-pin IEEE 1394 port.
USB port
Plug a USB device (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into this
port.
Parallel port
Plug a parallel device (such as a printer) into this port.
Serial port
Plug a serial device into this port.
Monitor port
Plug an analog VGA monitor or projector into this port.
Ethernet jack
Plug a 10/100/1000 Ethernet network cable into this jack.
The other end of the cable can be plugged into a cable
modem, DSL modem, or an Ethernet network jack. For
more information, see “Connecting to a cable or DSL
modem or to an Ethernet network” on page 26.
Power connector
Plug the AC adapter cable into this connector.
106
www.gateway.com
Connecting to the port replicator
Connecting to the port replicator
You can attach your notebook to the port replicator while your notebook
is off, on, or in Standby mode.
Attaching to the port replicator
To attach your notebook to the port replicator:
Connect the power cord to the AC adapter that was packaged with
your port replicator.
Connect the AC adapter to your port replicator’s power connector.
For more information, see “Back” on page 106.
www.gateway.com
107
Chapter 8: Using the Optional Port Replicator
108
Plug the power cord into a wall outlet.
Press the power button located on the top of the port replicator.
Connect external devices to the ports on the port replicator.
Plug the port replicator into the port replicator jack on the notebook.
For more information, see “Left” on page 11.
www.gateway.com
Connecting to the port replicator
Important
The notebook may detect additional devices and add
drivers after being attached to the port replicator. This
process must be completed for components to work
correctly. Follow any on-screen instructions, if necessary.
Important
The port replicator’s power button controls both the
notebook and the port replicator only after the port
replicator is connected to AC power.
Important
The notebook’s monitor port is disabled when the port
replicator is connected to the notebook. If you want to use
an external monitor, plug it into the monitor port on the port
replicator.
Important
The notebook’s Ethernet jack is disabled when the port
replicator is connected to the notebook. If you want to
connect to a cable or DSL modem, or to an Ethernet
network, plug the Ethernet cable into the Ethernet jack on
the port replicator.
Important
If you are using a USB or parallel port printer connected
to the port replicator, you must select Virtual printer port
for USB during the Windows printer installation. Windows
will not be able to detect your printer if you make a different
selection.
Important
This port replicator does not support Fast IR.
www.gateway.com
109
Chapter 8: Using the Optional Port Replicator
Disconnecting from the port replicator
You can separate your notebook from the port replicator while your
notebook is off or on (not in Standby or Hibernate mode).
To separate your notebook from the port replicator:
If your notebook is off, go to Step 2.
-ORIf your notebook is on, click Start, then click Undock Computer. The
Undock Computer menu item appears in the Start menu only while
the notebook is docked.
110
Unplug the port replicator from the notebook.
www.gateway.com
Chapter 9
Maintaining Your Convertible
Tablet PC
• Caring for your convertible tablet PC
• Cleaning your convertible tablet PC
• Protecting your convertible tablet PC from
viruses
• Updating Windows
• Restoring your system
111
Chapter 9: Maintaining Your Convertible Tablet PC
Caring for your convertible tablet
PC
To extend the life of your convertible tablet PC:
112
■
Be careful not to bump or drop your convertible tablet PC, and do
not put any objects on top of it. The case, although strong, is not
made to support extra weight.
■
When transporting your convertible tablet PC, we recommend that
you put it in a carrying case.
■
Keep your convertible tablet PC away from magnetic fields. Magnetic
fields can erase data on hard drives.
■
Never turn off your convertible tablet PC when the drive indicator
is on because data on the hard drive could be lost or corrupted.
■
Avoid subjecting your convertible tablet PC to extreme temperature
changes. The case (and LCD panel) can become brittle and easy to
break in cold temperatures and can melt or warp in high
temperatures. Damage due to either extreme is not covered by your
warranty. As a general rule, your convertible tablet PC is safest at
temperatures that are comfortable for you.
■
Keep all liquids away from your convertible tablet PC. When spilled
onto computer components, almost any liquid can result in
expensive repairs that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms and can lead to permanent damage to the
convertible tablet PC.
■
Do not block the ventilation fan slots. If these slots are blocked, your
convertible tablet PC may overheat resulting in unexpected
shutdown or permanent damage to the convertible tablet PC.
■
When storing your convertible tablet PC for an extended period of
time, unplug AC power and remove the battery after discharging it
partway.
www.gateway.com
Caring for your convertible tablet PC
Display screen
■
Use only your convertible tablet PC’s pen on the display. Do not
write on the surface with an ink pen or pencil.
■
Nothing heavier than your writing hand should be placed on top
of the display.
■
Protect the display surface from unnecessary contact by turning the
screen so it is in the notebook orientation and closing it when
transporting the Gateway convertible tablet PC. For more
information, see “Converting the display from notebook to tablet
mode” on page 43.
■
Never spray or pour liquids directly on the display surface.
■
Avoid prolonged exposure to direct sunlight.
■
Use the special cleaning cloth included with your convertible
tablet PC to wipe away dust and fingerprints. Dampen the cloth with
water or a mild window glass cleaner solution but never spray
anything directly on the surface. If liquid collects around the edges,
wipe it up immediately.
Using the Pen
■
Always store the pen in the Gateway convertible tablet PC’s pen
holder when not in use. For more information, see “Right” on
page 12.
■
Store extra pens horizontally in a box or drawer.
■
Pens should not be stored vertically on the tip because constant tip
pressure can affect pen-screen interaction.
■
The pen has electronics in it, so it should not be exposed to or
immersed in liquids.
www.gateway.com
113
Chapter 9: Maintaining Your Convertible Tablet PC
Replacing the pen point
Normal use can wear down the pen’s point, and also cause it to pick up
abrasive particles that may scratch the display. Therefore, the pen ships
with extra points and a replacement tool.
To replace the pen point:
114
Use the replacement tool to grab the old point and pull it out of
the pen.
Insert a new point and apply slight pressure to set it in place.
www.gateway.com
Cleaning your convertible tablet PC
Cleaning your convertible tablet
PC
Keeping your convertible tablet PC clean and the vents free from dust
helps keep your convertible tablet PC performing at its best. You may
want to gather these items and put together a convertible tablet PC
cleaning kit:
■
A soft, lint-free cloth
■
An aerosol can of air that has a narrow, straw-like extension
■
Cotton swabs
■
A DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your convertible tablet PC, the power
turns off, but some electrical current still flows through your
convertible tablet PC. To avoid possible injury from
electrical shock, unplug the power cord, modem cable, and
network cable from the wall outlets.
Always turn off your convertible tablet PC and other peripherals before
cleaning any components. Also, remove the battery before cleaning any
components.
Use a damp, lint-free cloth to clean your convertible tablet PC and other
parts of your system. Do not use household abrasive or solvent cleaners
because they can damage the finish on components.
Your convertible tablet PC is cooled by air circulated through the vents
on the case, so keep the vents free of dust. With your convertible tablet
PC turned off and unplugged, brush the dust away from the vents with
a damp cloth. Be careful not to drip any water into the vents. Do not
attempt to clean dust from the inside of your convertible tablet PC.
www.gateway.com
115
Chapter 9: Maintaining Your Convertible Tablet PC
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of
air with a narrow, straw-like extension to remove dust and lint trapped
under the keys.
If you spill liquid on the keyboard, turn off your convertible tablet PC
and turn the convertible tablet PC upside down. Let the liquid drain, then
let the keyboard dry before trying to use it again. If the keyboard does
not work after it dries, you may need to replace it.
Cleaning the convertible tablet PC screen
Use a soft cloth and water to clean the LCD screen. Squirt a little water
on the cloth (never directly on the screen), and wipe the screen with the
cloth.
Caution
A convertible tablet PC LCD screen is made of specially
coated glass and can be scratched or damaged by
abrasive or ammonia-based glass cleaners.
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product
made especially for the purpose.
116
www.gateway.com
Protecting your convertible tablet PC from viruses
Protecting your convertible
tablet PC from viruses
A virus is a program that attaches itself to a file on a computer, then
spreads from one computer to another. Viruses can damage data or cause
your convertible tablet PC to malfunction. Some viruses go undetected
for a period of time because they are activated on a certain date.
Protect your convertible tablet PC from a virus by:
■
Registering your copy of Norton® Internet Security and subscribing
to the virus definition update service. You received a free limited time
subscription to the Norton Internet Security service when you
purchased your convertible tablet PC.
■
Using the Norton Internet Security program to check files and
programs that are attached to e-mail messages or downloaded from
the Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files.
These programs will warn you if a document that you are opening
contains a macro that might have a virus.
■
Periodically updating the Norton Internet Security program to
protect against the latest viruses.
■
Making sure the Windows Security Center is configured to provide
you with the highest level of protection.
Tips & Tricks
For more information about modifying security settings,
see “Modifying Security Settings” in Using Your Computer
which has been included on your hard drive. To access this
guide, tap or click Start, All Programs, then tap or click
Gateway Documentation.
Help and
Support
For more information about protecting your convertible
tablet PC against viruses, tap or click Start, then tap or
click Help and Support. Type the keyword viruses in the
Search box
, then tap or click the
arrow.
www.gateway.com
117
Chapter 9: Maintaining Your Convertible Tablet PC
To scan for viruses:
118
Tap or click Start, All Programs, Norton Internet Security, then tap or
click Norton Internet Security. Norton Internet Security opens.
Tap or click Norton AntiVirus.
www.gateway.com
Protecting your convertible tablet PC from viruses
Tap or click Scan for Viruses.
Tap or click the type of scan you want to make in the Scan for Viruses
area.
To remove a virus:
If Norton Internet Security finds a virus, follow all on-screen
instructions to remove the virus.
Turn off your convertible tablet PC and leave it off for at least
30 seconds.
Turn on your convertible tablet PC and rescan for the virus.
www.gateway.com
119
Chapter 9: Maintaining Your Convertible Tablet PC
To update Norton Internet Security:
Important
You received a free limited time subscription to the Norton
Internet Security service when you purchased your
convertible tablet PC. To update Norton Internet Security
after the free subscription period, you must extend your
subscription.
Make sure that you are connected to the Internet.
Tap or click LiveUpdate. The LiveUpdate wizard opens.
When the program has finished, tap or click Finish.
Tap or click Start, All Programs, Norton Internet Security, then tap or
click Norton Internet Security. Norton Internet Security opens.
Follow the on-screen instructions to update your Norton Internet
Security program with the latest virus protection files.
Updating Windows
Windows Update is the online extension of Windows that helps you keep
your convertible tablet PC up-to-date. Use Windows Update to choose
updates for your convertible tablet PC’s operating system, software, and
hardware. New content is added to the site regularly, so you can always
get the most recent updates and fixes to protect your convertible tablet
PC and keep it running smoothly. Windows Update scans your
convertible tablet PC and provides you with a tailored selection of
updates that apply only to the software and hardware on your convertible
tablet PC.
To run Windows Update:
120
Connect to the Internet.
Tap or click Start, All Programs, then tap or click Windows Update.
Follow the on-screen instructions.
www.gateway.com
Restoring your system
Help and
Support
For more information about Windows Update in
Windows XP, tap or click Start, then tap or click Help and
Support. Type the keyword Windows Update in the
HelpSpot Search box
, then tap or
click the arrow.
Restoring your system
Microsoft System Restore
If your convertible tablet PC is not working correctly after you install a
program or change a setting in the Control Panel, you may need to use
Microsoft System Restore to restore the convertible tablet PC to an earlier
configuration.
To run Microsoft System Restore:
Tap or click Start, All Programs, Accessories, System Tools, then tap
or click System Restore.
Follow the on-screen instructions.
Help and
Support
For more information about System Restore, tap or click
Start, then tap or click Help and Support. Type the
keyword System Restore in the HelpSpot Search box
, then tap or click the arrow.
www.gateway.com
121
Chapter 9: Maintaining Your Convertible Tablet PC
Reinstalling programs and drivers
If a program or device on your convertible tablet PC is not working
correctly, you may need to reinstall your program or driver.
To reinstall your program or driver:
Tap or click Start, All Programs, System Recovery, then tap or click
Application & Driver Recovery.
Follow the on-screen instructions.
Restoring your convertible tablet PC to the
original configuration
If Windows does not start or if the two previous procedures do not correct
the problem, you may need to restore your convertible tablet PC to the
original configuration.
To restore your convertible tablet PC to the original configuration:
122
Turn on your convertible tablet PC, then press F11.
Follow the on-screen instructions.
www.gateway.com
Chapter 10
Troubleshooting
• Troubleshooting typical hardware and
software problems
• Getting telephone support
• Using automated troubleshooting systems
123
Chapter 10: Troubleshooting
Safety guidelines
While troubleshooting your convertible tablet PC, follow these safety
guidelines:
■
Never remove the memory bay cover or hard drive while your
convertible tablet PC is turned on, while the battery is installed, and
while the modem cable, network cable, and AC power adapter are
connected to your convertible tablet PC.
■
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from
static electricity, see “Preventing static electricity discharge” on
page 86.
■
After you complete any maintenance tasks where you remove the
memory bay cover or hard drive, make sure that you replace the
cover or drive, reinstall any screws, then replace the battery before
you start your convertible tablet PC.
Warning
124
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your convertible tablet PC was
dropped, or if the case was damaged. Instead, unplug your
convertible tablet PC and contact a qualified computer
technician.
www.gateway.com
First steps
First steps
If you have problems with your convertible tablet PC, try these things
first:
■
Make sure that the AC power adapter is connected to your
convertible tablet PC and an AC outlet and that the AC outlet is
supplying power.
■
If you use a power strip or surge protector, make sure that it is turned
on.
■
If a peripheral device (such as a keyboard or mouse) does not work,
make sure that all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact
message. The message may help Gateway Customer Care in
diagnosing and fixing the problem.
■
If you added or removed peripheral devices, review the installation
procedures you performed and make sure that you followed each
instruction.
■
If an error occurs in a program, see the program’s printed
documentation or the online help.
Help and
Support
For more information about troubleshooting, tap or click
Start, then tap or click Help and Support. Type the
keyword troubleshooting in the Search box
, then tap or click the arrow.
www.gateway.com
125
Chapter 10: Troubleshooting
Troubleshooting
Audio
Audio troubleshooting is covered under “Sound” on page 145.
Battery
Battery troubleshooting is covered under “Power” on page 142.
CD drives
CD drive troubleshooting is covered under “DVD drives” on page 128.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource
(IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage:
126
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Performance and Maintenance.
Tap/Double-tap or click/double-click System, tap or click the
Hardware tab, then tap or click Device Manager. The Device
Manager window opens.
Tap or click View, then tap or click Resources by type. Double-tap
or double-click Interrupt request (IRQ). All IRQs and their
hardware assignments are displayed.
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Troubleshooting
Help and
Support
For more information about IRQs, tap or click Start, then
tap or click Help and Support. Type the keyword IRQs in
the Search box
, then tap or click
the arrow.
To free IRQ resources for the new device:
In the Device Manager window, check the device list for a
resource conflict. A resource conflict appears as a black
exclamation point in a yellow circle.
Remove the device you are trying to install, then determine
which one of the existing devices or ports you can disable.
Button-tap or right-click the device or port you want to disable,
then tap or click Disable. The device or port is disabled.
Display
The screen is too dark
■
Adjust the brightness using the system keys. For more information,
see “System key combinations” on page 35.
■
Adjust the brightness using the XtraBright/XtraDim feature. For
more information, see “XtraBright/XtraDim” on page 45.
The screen resolution is not correct
Change the screen resolution from the Display Properties dialog box.
Tips & Tricks
For instructions on changing the screen resolution, see
“Adjusting the screen resolution” in Using Your Computer
which has been included on your hard drive. To access this
guide, tap or click Start, All Programs, then tap or click
Gateway Documentation.
The text on the display is dim or difficult to read
■
Adjust the brightness and contrast using the system keys. For more
information, see “System key combinations” on page 35.
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Chapter 10: Troubleshooting
■
Change the display settings.
Tips & Tricks
■
For instructions on changing the display settings, see
“Adjusting the screen and desktop settings” in Using Your
Computer which has been included on your hard drive. To
access this guide, tap or click Start, All Programs, then
tap or click Gateway Documentation.
Move your convertible tablet PC away from sources of electrical
interference, such as televisions, unshielded speakers, microwaves,
fluorescent lights, and metal beams or shelves.
The display has pixels that are always dark or too bright
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Customer Care to identify whether a
repair or replacement is justified based on the number of pixels affected.
The display is blank
■
Adjust the brightness using the system keys. For more information,
see “System key combinations” on page 35.
■
Make sure the convertible tablet PC is not in standby or hibernate
mode. For more information, see “Changing power modes” on
page 82.
■
The convertible tablet PC may be sending its display to an external
monitor or television. Press FN + F3 several time to toggle through
the attached display, an external monitor, or both. Press
CTRL+ALT+F3 to switch the output from a television to the attached
display.
DVD drives
Your convertible tablet PC does not recognize a disc
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■
The disc may not be seated correctly in the tray. When you place a
disc on the tray, make sure that you press the disc firmly onto the
spindle so the retainers hold the disc in place.
■
The DVD drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
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Troubleshooting
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed and cannot be read
by the drive.
■
Some music CDs have copy protection software. You may not be able
to play these CDs on your convertible tablet PC.
■
Your convertible tablet PC may be experiencing some temporary
memory problems. Shut down and restart your convertible tablet PC.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs”
on page 116.
An audio CD does not produce sound
■
Make sure that the CD label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able
to play these CDs on your convertible tablet PC.
■
Make sure that the volume control on your convertible tablet PC is
turned up. For more information, see “System key combinations” on
page 35.
■
Make sure that the Windows volume control is turned up.
Tips & Tricks
For instructions on how to adjust the volume control in
Windows, see “Adjusting the volume” in Using Your
Computer which has been included on your hard drive. To
access this guide, tap or click Start, All Programs, then
tap or click Gateway Documentation.
■
Make sure that Mute controls are turned off. For more information
about the mute setting, see “System key combinations” on page 35.
■
Make sure that headphones are not plugged into the headphone jack
on the convertible tablet PC or optional port replicator.
■
If you are using powered speakers, make sure that they are plugged
in and turned on.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs”
on page 116.
■
Your convertible tablet PC may be experiencing some temporary
memory problems. Shut down and restart your convertible tablet PC.
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■
Reinstall the audio device drivers. For more information, see
“Downloads” on page 4.
A DVD movie will not play
■
Make sure that the label or side you want to play is facing up, then
try again.
■
The DVD drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
■
Shut down and restart your convertible tablet PC.
■
Clean the DVD. For more information, see “Cleaning CDs or DVDs”
on page 116.
■
DVD discs and drives contain regional codes that help control DVD
title exports and help reduce illegal disc distribution. To be able to
play a DVD, the disc’s regional code and your DVD drive’s regional
code must match.
The regional code on your DVD drive is determined by your
convertible tablet PC’s delivery address. The regional code for the
United States and Canada is 1. The regional code for Mexico is 4.
Your DVD drive’s regional code must match the regional code of the
disc. The regional code for the disc is on the disc, disc
documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your
DVD drive’s regional code may not match.
■
Make sure that a DVD player program has been installed on your
convertible tablet PC.
Tips & Tricks
For instructions on playing a DVD, see “Playing a DVD” on
page 64.
A DVD does not produce sound on a TV
■
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Audio is not transmitted through the S-Video out jack. Use the
built-in speakers, a set of headphones or external powered speakers,
or connect your convertible tablet PC to a stereo system to hear
sound while playing a DVD.
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Troubleshooting
You cannot eject a CD or DVD
Your convertible tablet PC must be turned on to remove CDs and DVDs.
If you do not want to turn on your convertible tablet PC, manually eject
the disc by inserting an opened paper clip into the manual eject hole.
See “Inserting a CD or DVD” on page 63 for the location of the manual
eject hole.
File management
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file cannot
be restored.
To restore deleted files:
Double-tap or double-click the Recycle Bin icon.
Button-tap or right-click the file you want to restore, then tap
or click Restore. The file is restored to the place where it was
originally deleted from.
If the Recycle Bin was emptied before you tried to restore a file,
the file cannot be restored.
Help and
Support
For more information about restoring deleted files, tap or
click Start, then tap or click Help and Support. Type the
keyword System Restore in the Search box
, then tap or click the arrow.
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Chapter 10: Troubleshooting
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup.
Tips & Tricks
■
Empty the Recycle Bin by button-tapping or right-clicking the
Recycle Bin icon, then tapping or clicking Empty Recycle Bin.
Caution
■
For instructions on deleting unnecessary files, see “Using
Disk Cleanup” in Using Your Computer which has been
included on your hard drive. To access this guide, tap or
click Start, All Programs, then tap or click Gateway
Documentation.
All deleted files will be lost when you empty the Recycle
Bin.
Save your files to another drive. If the hard drive is full, copy any
files not regularly used to backup media, then delete them from the
hard drive.
Help and
Support
For more information about file management, tap or click
Start, then tap or click Help and Support. Type the
keyword file management in the Search box
, then tap or click the arrow.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program.
Tips & Tricks
132
For instructions on fixing hard drive problems, see
“Checking the hard drive for errors” in Using Your
Computer which has been included on your hard drive. To
access this guide, tap or click Start, All Programs, then
tap or click Gateway Documentation.
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Troubleshooting
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your convertible tablet PC. For more
information, see “Replacing the hard drive kit” on page 100.
■
If your convertible tablet PC has been subjected to static electricity
or physical shock, you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Right” on page 12 to make sure that the connections have been
made correctly.
-ORIf you are using a cable or DSL modem, make sure that the modem
cable is plugged into the Ethernet network jack and not the modem
jack. See “Left” on page 11 or “Back” on page 106 to make sure that
the connections have been made correctly.
■
Make sure that you do not have a problem with your modem. For
more information, see “Modem (dial-up)” on page 136.
■
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
Help and
Support
For more information about troubleshooting Internet
connections, tap or click Start, then tap or click Help and
Support. Type the keyword troubleshooting
connections in the Search box
then tap or click the arrow.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
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Chapter 10: Troubleshooting
Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser, then
reconnect and open the browser. If you still get the error, your ISP may
be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your
local telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple
downloads, and having multiple programs open on your convertible
tablet PC
People are sending you e-mail messages, but you have not received
any mail
■
Tap or click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP for technical support.
Keyboard
The built-in keyboard does not work
■
Attaching a PS/2 keyboard to your port replicator while your
convertible tablet PC is running may deactivate the built-in
keyboard.
The external keyboard does not work
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■
Make sure that the keyboard cable is plugged in correctly.
■
Remove all extension cables and switchboxes.
■
Clean the keyboard by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard
port works.
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Troubleshooting
■
If you spilled liquid in the keyboard, turn off your convertible tablet
PC and unplug the keyboard. Clean the keyboard and turn it upside
down to drain it. Let the keyboard dry before using it again. If the
keyboard does not work after it dries, you may need to replace it.
A keyboard character keeps repeating or you see a “Keyboard stuck”
or “Key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that
might be stuck, then restart your convertible tablet PC.
You are pressing a letter key and a number appears on the screen
■
The numeric keypad is turned on. See “Key types” on page 34 for
instructions on turning off your numeric keypad.
Memory
You see a “Memory error” message
■
Make sure that the memory module is inserted correctly in the
memory bay slot. For more information, see “Adding or replacing
memory” on page 87.
■
Use a third-party diagnostic program to help determine if a memory
module is failing.
You see a “Not enough memory” error message
Close all programs, then restart your convertible tablet PC.
Help and
Support
For more information about troubleshooting memory
errors, tap or click Start, then tap or click Help and
Support. Type the keyword memory error in the Search
box
, then tap or click the arrow.
Memory card reader
Drive letter for the memory card slot does not appear in the My
Computer window
■
Reboot your convertible tablet PC.
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Chapter 10: Troubleshooting
Modem (cable or DSL)
■
Make sure that the modem cable is plugged into the Ethernet
network jack and not the modem jack. See “Left” on page 11 or
“Back” on page 106 to make sure that the connections have been
made correctly.
■
See the documentation that came with your modem for additional
troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack
and not the Ethernet network jack. See “Right” on page 12 to make
sure that the connections have been made correctly.
■
Make sure that your convertible tablet PC is connected to the
telephone line and the telephone line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone
line, then check for a dial tone by plugging a working telephone into
the telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and
call waiting is disabled before using the modem. Contact your
telephone service to get the correct code to temporarily disable the
service. Also make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
136
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Printers and Other Hardware.
Tap/Double-tap or click/double-click the Phone and Modem
Options icon, then tap or click the Dialing Rules tab.
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Troubleshooting
Tap or click the location from which you are dialing, then tap
or click Edit.
Make sure that all settings are correct.
Help and
Support
For more information about dialing properties, tap or click
Start, then tap or click Help and Support. Type the
keyword dialing in the Search box
, then tap or click the arrow.
■
Disconnect any answering machine, fax machine, or printer that is
on the same line as the modem. Do not connect these devices to
the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line.
These lines do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line
noise is a common problem that can cause the modem to connect
at a slower rate, abort downloads, or even disconnect. The faster the
modem, the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such
as 1). When the dial tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a difference. Make sure that the
connectors are free from corrosion and all screws in the wall or
telephone wall jack are secure.
You can also call your telephone service and have the telephone line
checked for noise or low line levels.
■
Try another telephone line (either a different telephone number in
your house or a telephone line at a different location). If you can
connect on this line, call your telephone service to fix the original
line.
■
Try connecting with the modem at a lower connection speed. If
reducing the connect speed lets you connect, call your telephone
service. The telephone line may be too noisy.
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Chapter 10: Troubleshooting
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for
technical support.
■
See if the modem works with a different communications program.
The problem may be with just one program.
■
Review the troubleshooting information under “Internet” on
page 133.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your convertible tablet PC has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your convertible tablet PC
has a v.92 modem, the speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your convertible tablet PC
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■
Make sure that the line connected to the modem is working and
plugged into the appropriate port on your convertible tablet PC. See
“Right” on page 12 to make sure that the connections have been
made correctly.
■
If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■
Use the modem cable that came with your convertible tablet PC.
Some telephone cables do not meet required cable standards and
may cause problems with the modem connection.
■
Shut down and restart your convertible tablet PC.
■
Run Windows modem diagnostics.
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Troubleshooting
To run modem diagnostics:
Close all open programs.
Tap/Double-tap or click/double-click the Phone and Modem
Options icon, then tap or click the Modems tab.
Tap or click your modem, then tap or click Properties. The
Modem Properties dialog box opens.
Tap or click the Diagnostic tab, then tap or click Query Modem.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white
screen appears with no data, or if you get an error such as port
already open or the modem has failed to respond, the modem did
not pass diagnostics.
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Printers and Other Hardware.
Help and
Support
For more information about modem troubleshooting, tap or
click Start, then tap or click Help and Support. Type the
keyword modem troubleshooting in the Search box
, then tap or click the arrow.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
To turn down the modem volume:
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Printers and Other Hardware.
Tap/Double-tap or click/double-click the Phone and Modem
Options icon, then tap or click the Modems tab.
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Chapter 10: Troubleshooting
Tap or click the modem you want to adjust, then tap or click
Properties.
Tap or click the Modem tab, then adjust the Speaker volume
control.
Tap or click OK twice to close the Phone and Modem Options
dialog box.
Mouse
See also “Pen” on page 142 and “Touchpad” on page 145.
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your convertible tablet PC.
■
Remove all extension cables and switch boxes.
■
Try a mouse you know is working to make sure that the mouse port
works.
The external mouse works erratically
■
Clean the mouse.
■
Some mouse pad patterns “confuse” optical mice. Try the mouse on
a different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department
or network administrator for help.
You cannot connect to your home network
■
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If your convertible tablet PC is a member of a domain at your
workplace, you may not be able to connect your convertible tablet
PC to your home network workgroup to access shared files or printers
on your home network. You may, however, be able to access the
Internet through your home network.
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Troubleshooting
Caution
■
If your convertible tablet PC was a member of a domain
before you join a workgroup, it is disjoined from the domain
and your computer account disabled. Contact your
company computer department or network administrator
for more information.
Every home network is unique. See the documentation that came
with your network equipment for troubleshooting information.
Help and
Support
For more information about network troubleshooting, tap
or click Start, then tap or click Help and Support. Type
the keyword network troubleshooting in the Search box
, then tap or click the arrow.
Passwords
Your convertible tablet PC does not accept your password
Make sure that CAPS
password.
LOCK
and NUM
LOCK
are turned off, then retype the
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
convertible tablet PC for repair. Call Gateway Customer Care for
instructions.
PC Cards
You installed a PC Card and now your convertible tablet PC is having
problems
■
Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■
Make sure that the PC Card you installed is not causing a system
resource conflict. For more information on resource conflicts, see
“Device installation” on page 126.
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Chapter 10: Troubleshooting
Pen
The convertible tablet PC does not respond to the pen
■
You are not using the correct pen. Use only Penabled digitizer pens
by Wacom such as your convertible tablet PC’s pen. The convertible
tablet PC does not respond to some other tablet pens or plastic pens.
The pen tip does not line up with the pointer when you tap the screen
■
The pen and display need recalibrating in both Landscape and
Portrait mode. Recalibrate through the Pen Settings tab of the Tablet
and Pen Settings dialog box.
Tips & Tricks
For instructions on recalibrating pen settings, see
“Adjusting tablet and Pen Settings” in Using Your Tablet
PC which has been included on your hard drive. To access
this guide, tap or click Start, All Programs, then tap or
click Gateway Documentation.
Power
Your convertible tablet PC is not working on AC power
■
Make sure that your AC power adapter is connected correctly to your
convertible tablet PC. For more information, see “Connecting the
AC adapter” on page 22.
■
If your convertible tablet PC is plugged into a surge protector, make
sure that the surge protector is connected securely to an electrical
outlet, turned on, and working correctly. To test the outlet, plug a
working device, such as a lamp, into the outlet and turn it on.
■
Make sure that the AC power adapter cables are free from cuts or
damage. Replace any damaged cables.
Your convertible tablet PC is not working on battery power
■
Check the power management settings.
Tips & Tricks
142
For more information about using power management
settings, see “Changing Power-Saving Settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, tap or click Start,
All Programs, then tap or click Gateway Documentation.
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Troubleshooting
■
Make sure that the battery is installed correctly. For more
information, see “Installing the battery” on page 22.
■
Make sure that the battery is fully recharged. For more information,
see “Recharging the battery” on page 77.
■
Make sure that the battery is calibrated correctly. For more
information, see “Recalibrating the battery” on page 77.
■
Let the battery return to room temperature.
Printer
The printer will not turn on
■
Make sure that the printer is online. Many printers have an
online/offline button that you may need to press.
■
Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■
Check the cable between the printer and your convertible tablet PC.
Make sure that it is connected to the correct port.
■
Make sure that the printer is online. Many printers have an
online/offline button that you may need to press so the printer can
start printing. Press the button to put the printer online.
■
Check the port and cable for bent or broken pins.
■
If the printer you want to print to is not the default printer, make
sure that you have selected it in the printer setup.
To set a default printer:
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Printers and Other Hardware.
Tap/Double-tap or click/double-click the Printers and Faxes icon.
The Printers and Faxes window opens.
Button-tap or right-click the name of the printer you want to
be the default printer, then tap or click Set as Default Printer.
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■
Reinstall the printer driver. See the guide that came with your printer
for instructions on installing the printer driver.
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
Tap or click Start, then tap or click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
tap or click Printers and Other Hardware.
Tap/Double-tap or click/double-click the Printers and Faxes icon.
The Printers and Faxes window opens.
Button-tap or right-click the name of the printer you want to
use. If the menu shows a check mark next to Use Printer Offline,
tap or click Use Printer Offline to clear the check mark.
Help and
Support
For more information about printer troubleshooting, tap or
click Start, then tap or click Help and Support. Type the
keyword printer troubleshooter in the Search box
, then tap or click the arrow.
■
Wait until files have been printed before sending additional files to
the printer.
■
If you print large files or many files at one time, you may want to
add additional memory to the printer. See the printer documentation
for instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers
have an online/offline button that you need to press after adding paper.
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Sound
You are not getting sound from the built-in speakers
■
Make sure that headphones are not plugged into the headphone
jack.
■
Make sure that the volume control on your convertible tablet PC is
turned up. For more information, see “System key combinations” on
page 35.
■
Make sure that the Windows volume control is turned up.
Tips & Tricks
■
For instructions on how to adjust the volume control in
Windows, see “Adjusting the volume” in Using Your
Computer which has been included on your hard drive. To
access this guide, tap or click Start, All Programs, then
tap or click Gateway Documentation.
Make sure that Mute controls are turned off. For more information
about the mute setting, see “System key combinations” on page 35.
Help and
Support
For more information about troubleshooting sound issues,
tap or click Start, then tap or click Help and Support. Type
the keyword sound troubleshooter in the Search box
, then tap or click the arrow.
Touchpad
The touchpad does not work
Attaching a PS/2 mouse to your port replicator may deactivate the
touchpad.
The convertible tablet PC is not responding when you click or tap on
the touchpad
■
Turn on the touchpad.
Tips & Tricks
For instructions on how to adjust the touchpad settings,
see “Changing the mouse or touchpad settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, tap or click Start,
All Programs, then tap or click Gateway Documentation.
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Chapter 10: Troubleshooting
The pointer moves unexpectedly
■
Clean the touchpad with a damp cloth (water only) and wipe it dry.
■
Adjust the touchpad settings.
Tips & Tricks
For instructions on how to adjust the touchpad settings,
see “Changing the mouse or touchpad settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, tap or click Start,
All Programs, then tap or click Gateway Documentation.
Video
The projector or external monitor is not working
■
Make sure that you have pressed FN+F3 to activate the external
monitor option.
■
Make sure that the monitor is turned on and that the video cable
is connected correctly.
TV out is not working
146
■
Make sure that you have activated TV out. For more information,
see “Viewing the display on a television” on page 71.
■
Make sure that the television is turned on and that the S-Video cable
is connected correctly.
■
Televisions in different countries use different standards. If you are
traveling, you may need to change the TV Out mode. For more
information, see “Viewing the display on a television” on page 71.
www.gateway.com
Telephone support
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your convertible tablet PC, follow
these recommendations before contacting Gateway Customer Care:
■
Make sure that your convertible tablet PC is connected correctly to
a grounded AC outlet that is supplying power. If you use a surge
protector, make sure that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
convertible tablet PC problem if:
Power cords or plugs are damaged
Liquid has been spilled into your convertible tablet PC
■ Your convertible tablet PC was dropped
■
The case was damaged
Instead, unplug your convertible tablet PC and contact a
qualified computer technician.
■
■
■
Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■
Make sure that your convertible tablet PC is nearby at the time of
your call. The technician may have you follow troubleshooting steps.
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Chapter 10: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service, customer care, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
Telephone numbers
You can access the following services through your telephone to get
answers to your questions:
Resource
Service description
How to reach
Answers by
Gateway
Get tutorial assistance for hardware
and software issues. This is a
fee-based service.
www.gateway.com/answers
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question. (See
“Before calling Gateway Customer
Care” on page 147 before calling.)
Gateway Customer Care
telephone numbers vary by
country or region. See the
label on the bottom of your
convertible tablet PC. For
more information, see
“Identifying your model” on
page 17.
America Online
Get support for your America Online
ISP account.
800-827-6364 (US)
Get information about available
systems.
888-888-2075 (US)
888-387-7752 (Canada)
Sales
148
www.gateway.com
888-265-4357 (Canada)
Telephone support
Self-help
If you have how-to questions about using your Gateway-supplied
hardware or software, see the following resources:
■
The printed or online documentation that came with your hardware
or software. In many cases, additional product information and
online documentation for Gateway-supplied hardware can be found
in our Web site's Documentation Library.
■
This user guide and the Using Your Computer guide.
■
The software publisher's Web site.
Help and
Support
For more how-to information about Windows, tap or click
Start, then tap or click Help and Support. Type the
keyword practice in the Search box
, then tap or click the arrow.
Tutoring
Answers by GatewaySM is a fee-based telephone service that provides
answers to all of your “How do I” questions on Gateway computers. For
more information, go to www.gateway.com/answers.
Training
Gateway provides the following computer-based training:
Resource
Service description
For more information
Gateway
Learning
Libraries
A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online
Training from
Learn With
Gateway
More than 450 online courses are
available from Learn With Gateway. All
you have to do is go online and log in.
You select the subject matter, and the
learning format (self-paced tutorials or
virtual classrooms), all from the comfort
of your convertible tablet PC.
www.learnwithgateway.com
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Chapter 10: Troubleshooting
150
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Appendix A
Safety, Regulatory, and Legal
Information
• Safety information
• Regulatory statements
• Environmental information
• Notices
151
Appendix A: Safety, Regulatory, and Legal Information
Important safety information
Your Gateway convertible tablet PC is designed and tested to meet the latest standards for
safety of information technology equipment. However, to ensure safe use of this
convertible tablet PC, it is important that the safety instructions marked on the convertible
tablet PC and in the documentation are followed.
Warning
Always follow these instructions to help guard against
personal injury and damage to your Gateway convertible
tablet PC.
Setting up your convertible tablet PC
■
Read and follow all instructions marked on the convertible tablet PC and in the
documentation before you operate your convertible tablet PC. Retain all safety and
operating instructions for future use.
■
Do not use this convertible tablet PC near water or a heat source such as a radiator.
■
Set up the convertible tablet PC on a stable work surface.
■
The convertible tablet PC should be operated only from the type of power source
indicated on the rating label.
■
Openings in the convertible tablet PC case are provided for ventilation. Do not block or
cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm),
around the convertible tablet PC for ventilation when you set up your work area. Never
insert objects of any kind into the convertible tablet PC ventilation openings.
■
Some convertible tablet PCs are equipped with a three-wire power cord to make sure that
the convertible tablet PC is properly grounded when in use. The plug on this cord will fit
only into a grounding-type outlet. This is a safety feature. If you are unable to insert the
plug into an outlet, contact an electrician to install the appropriate outlet.
■
If you use an extension cord with this convertible tablet PC, make sure that the total
ampere rating on the products plugged into the extension cord does not exceed the
extension cord ampere rating.
Care during use
152
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the convertible tablet PC. The best way to avoid spills is to
avoid eating and drinking near your convertible tablet PC.
■
Do not work for long periods with the convertible tablet PC resting on your lap. If the air
vents are blocked, the convertible tablet PC may become hot enough to harm your skin.
■
Provide adequate space around your convertible tablet PC so air vents are not obstructed.
Do not use the convertible tablet PC on a bed, sofa, rug, or other similar surface.
■
Some convertible tablet PCs have a replaceable CMOS battery on the system board. There
is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery
with the same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
www.gateway.com
Regulatory compliance statements
■
When the convertible tablet PC is turned off, a small amount of electrical current still
flows through the convertible tablet PC. To avoid electrical shock, always unplug all
power cables and modem cables from the wall outlets before cleaning the convertible
tablet PC.
■
Unplug the convertible tablet PC from the wall outlet and refer servicing to qualified
personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the convertible tablet PC.
■
The convertible tablet PC does not operate properly when the operating instructions
are followed.
■
The convertible tablet PC was dropped or the cabinet is damaged.
■
The convertible tablet PC performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Warning
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Regulatory compliance
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication
devices), may be present (embedded) in your notebook system. These devices may operate
in the 2.4 GHz (i.e. 802.11b/g LAN & Bluetooth), and
5.2 GHz (i.e. 802.11a LAN), and
traditional cellular or PCS cellular bands (i.e. Cellular data modem). The following section
is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the
specific country sections (or country group sections). The wireless devices in your system
are only qualified for use in the countries identified by the Radio Approval Marks on the
system rating label. If the country you will be using the wireless device in, is not listed,
please contact your local Radio Approval agency for requirements. Wireless devices are
closely regulated and use may not be allowed.
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Appendix A: Safety, Regulatory, and Legal Information
The power output of the wireless device or devices that may be embedded in your
notebook is well below the RF exposure limits as known at this time. Because the wireless
devices (which may be embedded into your notebook) emit less energy than is allowed in
radio frequency safety standards and recommendations, Gateway believes these devices are
safe for use. Regardless of the power levels, care should be taken to minimize human
contact during normal operation.
Measurements have been performed to show that the RF exposure is below what is
considered safe limits; however care should be taken to make sure the user or bystanders
keep the transmitter away from their body when the wireless device is transmitting. The
transmitting antenna installed in the top third of the lid should be used in a manner to
maintain 20 cm (8 inches) from user’s or bystander’s bodies.
The wireless devices installed in this system are intended to be used indoors. In some areas,
use of these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common
restrictions are listed below:
154
Warning
Radio frequency wireless communication can interfere with
equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. 802.11b (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are
examples of devices that provide wireless communication.
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
Warning
If your notebook came equipped with an internal
embedded wireless device, do not operate the wireless
device unless all covers and shields are in place and the
notebook is fully assembled.
Caution
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
www.gateway.com
Regulatory compliance statements
Caution
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Customer Care for additional
information.
Important
Every country has different restrictions on the use of
wireless devices. Since your notebook is equipped with a
wireless device, when traveling between countries with
your notebook, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
United States of America
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication
devices), operating in the 2.4 GHz band may
and/or
5.15 – 5.35 GHz band, may be present
be present
(embedded) in your notebook system. This section is only applicable if these devices are
present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States
of America if an FCC ID number is on the system label.
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and
the body, for use of a wireless device near the body (this does not include extremities). This
device should be used more than 20 cm (8 inches) from the body when wireless devices are
on. The power output of the wireless device (or devices), which may be embedded in your
notebook, is well below the RF exposure limits as set by the FCC.
The wireless devices installed in this system are intended to be used indoors. In some areas,
use of these devices outdoors is prohibited.
Operation of this device is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation of the device.
Caution
Wireless devices are not user-serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Caution
The transmitting device embedded in this notebook may
not be used with any antenna other than the one provided
with the notebook.
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Appendix A: Safety, Regulatory, and Legal Information
Caution
In order to comply with FCC requirements this transmitter
must not be operated (or co-located) in conjunction with
any other transmitter or antenna installed in the notebook.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded
video cable when an external monitor is connected. These accessories are required to be
used in order to ensure compliance with FCC rules.
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway M280
■
Gateway TA1
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
156
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the notebook.
Caution
Recycle or dispose of the used notebook properly
according to federal, state and local laws.
www.gateway.com
Regulatory compliance statements
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer, birth defects or
reproductive harm.
Mercury Warning
Warning
Hg
The lamp in this display contains mercury. Do not
put in trash. Recycle or dispose as hazardous
waste.
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47)
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On
the computer or modem card is a label that contains the FCC registration number and
Ringer Equivalence Number (REN) for this device. If requested, this information must be
provided to the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem
is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for
details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which
may be connected to the telephone line. Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming call. In most areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be connected
to a line, as determined by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. The telephone
company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection
to party line service is subject to state tariffs. Contact the state public utility commission or
public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send any message via a telephone
fax machine unless such message clearly contains, in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is sent, an
identification of the business, other entity, or other individual sending the message, and
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Appendix A: Safety, Regulatory, and Legal Information
the telephone number of the sending machine or such business, other entity, or individual.
Refer to your fax communication software documentation for details on how to comply
with the fax-branding requirement.
Canada
Industry Canada (IC) Intentional emitter per RSS 210
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication
devices), operating in the 2.4 GHz band and/or
5.15 – 5.35 GHz band, may be present
may be present
(embedded) in your notebook system. This section is only applicable if these devices are
present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Canada if an
Industry Canada ID number is on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the
body, for use of a wireless device near the body (this does not include extremities) is
typical. This device should be used more than 20 cm (8 inches) from the body when
wireless devices are on. The power output of the wireless device (or devices), which may be
embedded in your notebook, is well below the RF exposure limits as set by Industry
Canada.
Operation of this device is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation of the device.
158
Caution
To prevent radio interference to licensed service or
co-channel Mobile Satellite systems, this device is
intended to be operated indoors and away from windows
to provide maximum shielding. Equipment (or its transmit
antenna) that is installed outdoors is subject to licensing.
Caution
Wireless devices are not user-serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Caution
The transmitting device embedded in this notebook may
not be used with any antenna other than provide with the
notebook.
Caution
The 802.11A radio LAN your notebook may have been
equipped with operates in the same frequency range as
high power radar, which has priority use, and may damage
the radio LAN if both are present and being used in the
same area.
www.gateway.com
Regulatory compliance statements
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le
brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS-03 (for products fitted with an
IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must
also be installed using an acceptable method of connection. In some cases, the inside
wiring associated with a single-line individual service may be extended by means of a
certified connector assembly. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause
to request the user to disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed 5.
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Appendix A: Safety, Regulatory, and Legal Information
Japanese Notice
Japanese Modem Notice
Japanese Wired Network Notice
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as
“Class 1 Laser Products” under a US Department of Health and Human Services (DHHS)
Radiation Performance Standard. Should the unit ever need servicing, contact an
authorized service location.
Warning
160
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
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Environmental information
EPA ENERGY STAR
As an ENERGY STAR® Partner, Gateway has determined that this product
meets the ENERGY STAR guidelines for energy efficiency when used with a
computer equipped with a Display Power Management System.
ENERGY STAR
Environmental information
The product you have purchased contains extracted natural resources that have been used
in the manufacturing process. This product may contain substances known to be
hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of
our natural resources, Gateway provides the following information on how you can
responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should
never be disposed of in the municipal waste stream (residential garbage collection).
The “Crossed-Out Waste Bin” label affixed to this product is your reminder to
dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable,
recyclable, and reusable. You can do your part for the environment by following these
simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to
your local or regional waste collection administration for recycling.
■
In some cases, your “end of life” product may be “traded in” for credit towards the
purchase of new Gateway equipment. Call Gateway to see if this program is available in
your area.
■
If you need further assistance in recycling, reusing, or trading in your “end of life”
product, you may contact us at the Customer Care number listed in your product’s user
guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by
understanding and using the energy-saving features of this product (where applicable),
recycling the inner and outer packaging (including shipping containers) this product was
delivered in, and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce
electrical and electronic equipment, minimize the use of landfills for the disposal of “end
of life” products, and generally improve our quality of life by ensuring that potentially
hazardous substances are not released into the environment and are disposed of properly.
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Appendix A: Safety, Regulatory, and Legal Information
Notices
Copyright © 2005 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web site at
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental,
or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in
this manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway,
Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark
of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks
of Microsoft Corporation. All other product names mentioned herein are used for identification
purposes only, and may be the trademarks or registered trademarks of their respective companies.
Macrovision statement
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain
U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights
owners. Use of this copyright protection technology must be authorized by Macrovision Corporation,
and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering or disassembly is prohibited.
162
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IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
To maintain compliance with FCC RF exposure compliance requirements,please avoid direct contact to
the transmitting antenna during transmitting.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. This product is limited in CH1~CH11 by specified firmware controlled in the
USA.Highest SAR test value:0.096 W/kg.
Index
AC adapter
connecting 22
connector 11, 106
international adapters 82
accessories
purchasing 19
safety precautions 153
airplane power adapter 19
application key 33, 34
arrow keys 33, 34
audio
adjusting volume 36
back button 36
headphone jack 10, 106
microphone jack 10
muting 36, 48
next button 36
pause button 35
play button 35
stop button 35
troubleshooting 145
volume down button 36
volume up button 36
audio CD
cleaning 116
playing 64
troubleshooting 126
automobile power adapter 19, 82
battery
alternate power sources 82
bay 78
changing 78
charge indicator 32, 76
charge status 76
charging 22, 77
conserving power 81
icons 76
installing 78
latch 14
locating 14
managing power 81
monitoring charge 76
purchasing 19
recalibrating 77
recharging 22, 77
release latch 14
replacing 78
bays
battery 78
DVD drive 60, 128, 130
DVD/CD-RW drive 60, 128, 130
hard drive 14
memory 14, 87
module 60, 128, 130
BigFix 6
BIOS Setup utility 28, 77
brightness
adjusting 45
keys 36
system keys 33
buttons
programming 57
Screen Rotation 37
Tablet Input Panel 37
Windows Security 30, 37
XtraBright/XtraDim 38, 45
button-tapping 46
cable lock 13
cable modem 26
calibrating 53, 142
Caps Lock indicator 31
cards
inserting memory card 65
www.gateway.com
163
inserting PC Card 67
memory card slot 10
PC Card slot 12
removing memory card 65
removing PC Card 67
slots 65, 67
troubleshooting memory card
135
troubleshooting PC Card 141
types of memory cards supported
65
carrying case 19
CD
cleaning 116
creating 64
inserting 63
playing audio 64
troubleshooting 126
cellular phone
memory cards 65
Certificate of Authenticity 18
changing bay modules 60
cleaning
audio CD 116
case 115
CD 116
computer exterior 115
computer screen 116
DVD 116
keyboard 116
LCD panel 116
screen 116
clicking 40, 46
closing unresponsive program 30
connecting
AC adapter 22
dial-up modem 25
external keyboard 33
external monitor 69
keyboard 33
port replicator 107
projector 69
164
television 71
to cable modem 26
to DSL modem 26
to Ethernet 26
to network 26
video camera 74
connections
audio 10
broadband Internet 11, 26, 106
cable modem 11, 26, 106
digital camera 11, 105, 106
digital video camera 12, 106
docking 11
DSL modem 11, 26, 106
Ethernet 11, 26, 106
external audio 10
external diskette drive 11, 105,
106
external speakers 10, 106
Firewire 12, 106
flash drive 11, 105, 106
headphone 10, 106
i.Link 12, 106
IEEE 1394 12, 106
keyboard 11, 105, 106
microphone 10
modem 13, 25
monitor (VGA) 11, 69, 106
mouse 11, 105, 106
network 11, 26, 106
parallel 106
port replicator 11
power 11, 22, 106
printer 11, 105, 106
projector 69
scanner 11, 105, 106
serial 106
speaker 10, 106
S-Video out 71
television 71
USB 11, 105, 106
VGA 11, 69, 106
www.gateway.com
video camera 12, 106
copyright notice 162
customer service
sales 148
CyberLink PowerDVD 64
default printer 143
digital camera
serial port 106
USB port 11, 105, 106
digital video camera
connecting 74
IEEE 1394 port 12, 106
directional keys 34
display
adjusting brightness 44
brightness 45
changing orientation 44
maintaining 113
orientation 44
properties 70
switching 35
troubleshooting 127
using 42
docking port 11
documentation
Gateway Web site 3
help 5
Help and Support 5
online help 7
Using Your Computer 7
double-clicking 40, 46
double-tapping 46
dragging 41
drivers
updating 3
drives
changing modular drives 60
DVD 13, 62
DVD/CD-RW 13, 62
hard drive 14, 100
identifying drive types 62
installing and replacing 60
replacing hard drive 100
troubleshooting 128, 132
types 62
DSL modem 26
DVD
cleaning 116
drive 62
inserting 63
playing 64, 71
troubleshooting 128
DVD drive
identifying 62
locating 13
replacing drive module 60
troubleshooting 128
using 62
DVD/CD-RW drive
See DVD drive
electrostatic discharge (ESD) 86
EmPower power adapter 82
Ethernet
connecting 26
jack 11, 26, 106
external monitor 11, 35, 106
EZ Pad touchpad
See touchpad
fan 13
faxes
troubleshooting 138
files
opening 40
troubleshooting 131
finding
Help and Support topics 6
specifications 18
Firewire port 12, 106
www.gateway.com
165
Fn key 33, 34, 35
folders
opening 40
function keys 33, 34
drives 60
DVD drive 60
DVD/CD-RW drive 60
hard drive 100
memory 87
memory card 65
PC Card 67
Internet
troubleshooting 133, 138
IRQ conflicts 126
Gateway
model number 14, 17
serial number 17, 18
Support 18
Web address 3
Web site 3
jacks
See connections
hard drive
bay 14
indicator 31
installing 100
replacing 100
troubleshooting 132
headphone jack 10, 106
help
online 7
using 5
Help and Support 5
searching 6
starting 5
Using your computer link 5
Hibernate mode 82
hot-swapping 67
i.Link port 12, 106
IEEE 1394 port 12, 106
indicators
See status indicators
Inkball 52
inkjet printer 20
installing
battery 78
bay modules 60
devices 126
166
Kensington cable lock
lock slot 13
key combinations 35
keyboard
buttons 33
cleaning 116
connecting 33
features 33
icon 55, 58
locating 15
troubleshooting 134
USB port 11, 105, 106
keys
application 33, 34
arrow 33, 34
brightness 33, 34, 36
directional 34
Fn 33, 34, 35
function 34
LCD brightness 34, 36
LCD/CRT 35
navigation 33, 34
numeric keypad 34
Pad Lock 36
Standby 35
system 33, 34
www.gateway.com
system key combinations 35
toggle display 35
volume control 34
Windows 33, 34
wireless network 35
label
model number 14
serial number 17
labels 18
laser printer 20
latch
battery 14
LCD panel release 10
pen 14, 47
LCD brightness system keys 34
LCD panel
cleaning 116
release latch 10
switching display 35
troubleshooting 127
LCD/CRT system key 35
lights
See status indicators
lock
Kensington cable 13
maintenance
cleaning 115, 116
general guidelines 113
pen 113
screen 113
virus protection 117
Windows Update 120
memory
adding 91
bay 14
installing 87, 91
purchasing 19
removing 87, 88, 91
replacing 87, 91
troubleshooting 135
upgrading 91
memory card reader
locating 10
memory card types supported 65
using 65
microphone
built-in 16
microphone jack 10
Microsoft
Certificate of Authenticity 18
model number 17
modem
cable 26
connecting 25, 26
dial-up 25
DSL 26
jack 13, 25
troubleshooting 136
modular bay
latch 60
lock screw 60
release latch 60
monitor
adding external 69
cleaning 116
color quality 70
display properties 70
port 11, 106
screen resolution 70
mouse
troubleshooting 140
USB port 11, 105, 106
moving
pointer 40
screen objects 41
MP3 player
memory cards 65
multimedia
adjusting volume 48
playing DVD 64
www.gateway.com
167
using DVD drive 62
using Windows Media Player 64
muting sound 36, 48
navigation keys 33, 34
network
jack 11, 26, 106
troubleshooting 140
networking
turning off wireless network 49
turning on wireless network 49
Norton Internet Security 117
NTSC/PAL jack 71
Num Lock
status indicator 31, 36
system key 36
numeric keypad
status indicator 31
using 33, 34
online help 5, 7
opening
convertible tablet PC 10
files 40
folders 40
LCD panel 10
programs 40
shortcut menu 41
option bays
changing modules 60
orientation
changing 44
parallel port 106
password 141
PC Card
adding 67
eject button 67
inserting 67
168
installing 67
removing 67
slot 67
troubleshooting 141
PCMCIA card
See PC Card
PDA
memory cards 65
pen
button 54
calibrating 53, 142
care 113
gestures 53
latch 14, 47
locating 10
release latch 14
replacing point 113
tips 54
troubleshooting 142
using 42, 46
playing
audio CD 64
DVD 64
pointer
identifying 39
moving 40
port replicator
attaching notebook 107
docking port 11
separating notebook 110
using 19, 103
power
AC adapter 22, 82
automobile/airplane adapter 82
battery 30, 76, 77, 78, 81
button 12, 16, 35, 104
changing modes 83
connector 11, 22, 106
conserving battery power 81
EmPower adapter 82
extending battery life 81
Hibernate mode 82
www.gateway.com
indicator 29, 32
management 75, 81
source problems 24
Standby mode 29, 35, 82
status indicator 32
troubleshooting 142
turning off convertible tablet PC
29
right-clicking 41, 46
rocker switch 39
safety
caring for computer 112
general precautions 152
guidelines for troubleshooting
124
turning on convertible tablet PC
27
power adapter
airplane 19
automobile 19
printer
default 143
inkjet 20
laser 20
parallel port 106
troubleshooting 143
USB port 11, 105, 106
programs
closing unresponsive 30
opening 40
projector
adding 69
color quality 70
display properties 70
screen resolution 70
RAM
See memory
rebooting convertible tablet PC 30
recalibrating battery 77
recharging battery 77
replacing
See installing
reset hole
using 30
resetting convertible tablet PC 30
restarting convertible tablet PC 30
restoring system 121
static electricity 86
scanner
USB port 11, 105, 106
screen
cleaning 116
resolution 70
troubleshooting 127, 146
screen objects
getting information 41
moving 41
selecting 40
Screen Rotation button 37
searching
in Help and Support 6
security features
Kensington cable lock 13
serial number 17, 18
serial port 106
setting up
safety precautions 152
shortcut menus
accessing 41
shortcuts
opening menu 41
shutting down convertible tablet PC
29, 30
SO-DIMM
See memory
sound
adjusting 36, 48
controls 34, 48
muting 36, 48
troubleshooting 145
www.gateway.com
169
speakers
built-in 10, 12
jack 10, 106
specifications 18
speech recognition 52, 55, 56
Standby
mode 29, 35, 83
system key 35
starting
convertible tablet PC 27
programs 40
static electricity 86
status indicators
battery charge 32, 76
Caps Lock 31
drive activity 31
hard drive 31
location 16
Num Lock 36
numeric keypad 31, 36
Pad Lock 31
power 32
Sticky Notes 52
Support
getting specifications 18
using 3
surge protector 24
Suspend 35
S-Video (TV) out
jack 71
system identification label 14, 17
system keys
combinations 35
locating 33, 34
system restore 121
Tablet and Pen Settings 52, 57
tablet control buttons
locating 16
Screen Rotation 37
Tablet Input Panel 37
170
Windows Security 37
XtraBright/XtraDim 38
Tablet Input Panel
button 37
Tablet PC Input Panel 52, 55
tapping 46
technical support
automated troubleshooting 148
Support 18
Technical Support 148
tips before contacting 147
tutorial service 148
telephone support 147
television
playing DVD on 71
TV out jack 71
viewing display on 71
tips
pen 54
touchpad
buttons 39, 40
clicking 40
double-clicking 40
dragging screen objects 41
locating 15
moving pointer 39, 40
moving screen objects 41
opening files, folders, and
programs 40
opening shortcut menu 41
right-clicking 41
rocker switch 39
selecting screen objects 40
training
CD 149
classroom 149
Gateway Learning Libraries 149
Learn With Gateway 149
troubleshooting
audio 145
automated system 148
CD drive 126
www.gateway.com
device installation 126
display 127
DVD drive 128
faxes 138
files 131
general guidelines 125
hard drive 132
Internet connection 133, 138
IRQ conflict 126
keyboard 134
LCD panel 127
memory 135
memory card reader 135
modem 136
mouse 140
network 140
passwords 141
PC Cards 141
power 142
printer 143
safety guidelines 124
screen 127, 146
screen area 127
screen resolution 127
sound 145
technical support 147
telephone support 147
touchpad 145
video 146
Web site connection speed 134
turning off
convertible tablet PC 29, 30
wireless network 35, 49
turning on
convertible tablet PC 27
wireless network 35, 49
tutoring
fee-based 149
undocking 110
updating
device drivers 3
Norton Internet Security 117
Windows 120
upgrading 85
USB port 11, 105, 106
VGA port 11, 69, 106
video
playing 64
troubleshooting 146
video camera
connecting 74
virus
protecting against 117
removing 117
voice recognition 52
volume
adjusting 36, 48
adjusting modem 139
controls 34, 48
muting 36, 48
system keys 33, 36
troubleshooting 145
waking up convertible tablet PC 29
Web site
Gateway 3
Windows
key 33, 34
Product Key Code 18
restoring 121
updating 120
Windows Journal 52
Windows Media Player 64
Windows Security button 30, 37
Windows Security Center
using 117
Windows XP Tablet PC 2005 52
wireless network
button 35
www.gateway.com
171
turning off 49
turning on 49
writing 42, 54
XtraBright/XtraDim button 38, 45
172
www.gateway.com

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
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PDF Version                     : 1.6
Linearized                      : No
Encryption                      : Standard V2.3 (128-bit)
User Access                     : Print, Copy, Extract, Print high-res
XMP Toolkit                     : 3.1-701
Modify Date                     : 2005:07:26 10:36:59-06:00
Create Date                     : 2005:07:26 10:35:55-06:00
Metadata Date                   : 2005:07:26 10:36:59-06:00
Creator Tool                    : FrameMaker 6.0
Format                          : application/pdf
Title                           : Using the Gateway M280 Convertible Tablet PC
Description                     : Revision 0
Creator                         : Gateway - Information Solutions
Document ID                     : uuid:137a2941-905b-4f27-9969-0f5342792f9b
Instance ID                     : uuid:faead5ef-94ac-42c2-a2fe-d65f08fced7c
Producer                        : Acrobat Distiller 7.0 (Windows)
Has XFA                         : No
Page Count                      : 89
Subject                         : Revision 0
Author                          : Gateway - Information Solutions

EXIF Metadata provided by EXIF.tools