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70

Quantum SuperLoader Automated Tape Library User’s Guide, 81-60226-02 01, August 2004, Made in USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2004 by Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.
TRADEMARK STATEMENT
Quantum and the Quantum logo are trademarks of Quantum Corporation, registered in the U.S.A. and other
countries. SuperLoader, DLTtape, and Super DLTtape are trademarks of Quantum Corporation. Products
mentioned herein are for identification purposes only and may be trademarks or registered trademarks of
their respective companies. All other trademarks are the property of their respective owners.

6207947-00cP 153

Contents

Preface

Chapter 1

xix

Introduction

General Description ........................................................................................... 1
Front View........................................................................................................... 3
Mailslot......................................................................................................... 3
LCD............................................................................................................... 4
Function Keys.............................................................................................. 4
Status LEDs.................................................................................................. 5
Power Switch............................................................................................... 5
Magazines .................................................................................................... 5
Rear View ............................................................................................................ 7
Cooling Fans ................................................................................................ 8
AC Power..................................................................................................... 8
Ethernet Connection................................................................................... 8
SCSI Connection.......................................................................................... 9
Internal View ...................................................................................................... 9
Picker .......................................................................................................... 11
Drive Carrier Assembly (DCA) .............................................................. 11
Bar Code Reader ....................................................................................... 11
Supported Software ......................................................................................... 12

SuperLoader User’s Guide

iii

Contents

Chapter 2

Installation and Configuration

Preparation ........................................................................................................13
SCSI Bus Requirements ............................................................................14
Accessories .................................................................................................14
Installation Location Requirements........................................................15
Rack Mounting the SuperLoader ...................................................................16
General Preparation for Rack Mount Installation ................................19
Stationary Rack Mount Installation........................................................19
Making the SCSI Connection..........................................................................26
Powering On the SuperLoader.......................................................................28
Configuration....................................................................................................30
Setting SCSI ID..................................................................................................32
Setting Ethernet ................................................................................................34
IP Address ..................................................................................................34
Subnet Mask...............................................................................................37
IP Gateway .................................................................................................38
Setting the SNMP Server..........................................................................39
Setting the Time Server ............................................................................40
Setting the Time ................................................................................................42
Setting the Change Mode ................................................................................46
Sequential Mode Operations ...................................................................47
Setting Security .................................................................................................49
Security Option..........................................................................................49
Setting Magazines ............................................................................................50
v20 Firmware and the SuperLoader LTO..............................................51
v45 Firmware and the SuperLoader DLT (excludes DLT1)................51
v45 Firmware and the SuperLoader DLT1............................................51
Passwords..........................................................................................................52
Getting Lost Passwords............................................................................53

Chapter 3

Tape Cartridge Use

Tape Cartridges Defined .................................................................................56
Tape Maintenance ............................................................................................59
The Write-Protect Switch ................................................................................59
Tape Drive Cleaning ........................................................................................60
Insert the Cleaning Tape ..........................................................................61
Storing the Cleaning Tape (DLT/SDLT Only) in a Magazine............63
Eject the Cleaning Tape ............................................................................64

SuperLoader User’s Guide

Contents

Tape Drive Cleaning Methods ....................................................................... 65
Manual Cleaning (DLT/SDLT Only)..................................................... 65
Auto Clean ................................................................................................. 66
Software...................................................................................................... 67

Chapter 4

SuperLoader Operation

Front Panel Components ................................................................................ 70
Function Keys............................................................................................ 70
LEDs............................................................................................................ 70
LCD............................................................................................................. 71
Front Panel Menus........................................................................................... 71
Commands Menu ..................................................................................... 74
Status Menu ............................................................................................... 74
Configuration Menu................................................................................. 75
Diagnostics Menu ..................................................................................... 75
Front Panel Functionality ............................................................................... 75
Enter Passwords........................................................................................ 75
Logout......................................................................................................... 77
Set Change Mode Settings ....................................................................... 77
Using Data Cartridges.............................................................................. 77
Insert a Single Cartridge .......................................................................... 78
Move a Single Cartridge .......................................................................... 80
Eject a Single Cartridge ............................................................................ 80
Use of Magazines and Magazine Blanks ...................................................... 82
Eject a Magazine ....................................................................................... 82
Install a Magazine..................................................................................... 83
Manually Operate the Magazine ............................................................ 84
View Status Information ................................................................................. 90
View SuperLoader Status ........................................................................ 90
View Firmware Version........................................................................... 92
View Element Status................................................................................. 92
View Tape Drive Status ........................................................................... 94
View Tape Drive Version ........................................................................ 95
View Ethernet Information...................................................................... 96
View Flex I/O Information ..................................................................... 97
Run Inventory................................................................................................... 98
Set Data Compression ..................................................................................... 98
Updating the System ....................................................................................... 99

SuperLoader User’s Guide

Contents

On-board Remote Management...................................................................102
Open On-board Remote Management.................................................102
Status Information...................................................................................103
Default Username and Password .........................................................103
Time Display............................................................................................104
Feedback on Pages ..................................................................................104
Commands Page.............................................................................................105
Moving Tapes ..........................................................................................106
Inventory ..................................................................................................106
Set to Home..............................................................................................106
Sequential Operations ............................................................................107
Configurations Page.......................................................................................108
System Operations Options ...................................................................109
SCSI ID......................................................................................................109
Set the Mode ............................................................................................111
View the Compression Setting ..............................................................112
Set the Cleaning Mode............................................................................113
Set the Magazines....................................................................................113
Set the System Time ................................................................................114
Set Networking Options.........................................................................117
Set Security Options................................................................................118
Diagnostics Page.............................................................................................124
Run Diagnostic Tests ..............................................................................124
Identify SuperLoader..............................................................................126
Perform a System Reset..........................................................................127
System Updates Page.....................................................................................127
Perform System Updates .......................................................................127

Chapter 5

Troubleshooting

129

Before Contacting Quantum Support..........................................................129
Contacting Quantum Technical Support ....................................................134
Returning Units for Repair............................................................................135
Return Authorization Process ...............................................................135
Policies and Procedures .........................................................................136
Repair Process..........................................................................................138
How to Return the SuperLoader for Service ..............................................139
To Pack the SuperLoader ..............................................................................142
Check for Errors..............................................................................................144

SuperLoader User’s Guide

Contents

SuperLoader Error Logs................................................................................ 146
Screen Display of Hard Error Logs ...................................................... 146
Hard Error Log Display ........................................................................ 153
Hard Error Log Fields ............................................................................ 155
Error Code Field Description ................................................................ 155
Error Code Listing .................................................................................. 158
Tape Drive Error Logs................................................................................... 165
Error Log Display ................................................................................... 165
Error Log Information............................................................................ 166
SCSI Check Condition Error Logs ....................................................... 167
Bugcheck Error Logs .............................................................................. 173
Event Error Logs ..................................................................................... 174
A400: Read Error ............................................................................................ 176
Cause ........................................................................................................ 178
Suggested Actions .................................................................................. 178
A401: Write Error ........................................................................................... 179
Cause ........................................................................................................ 181
Suggested Actions .................................................................................. 181
A402: Drive Error ........................................................................................... 182
Cause ........................................................................................................ 185
Suggested Actions .................................................................................. 186
A403: Loader Log ........................................................................................... 186
Cause ........................................................................................................ 187
Suggested Actions .................................................................................. 187
A404/A405: Calibration................................................................................ 188
Cause ........................................................................................................ 190
Suggested Actions .................................................................................. 191
A407: Directory Read .................................................................................... 191
Cause ........................................................................................................ 196
Suggested Actions .................................................................................. 196
A408: Directory Write.................................................................................... 197
A500: SDLT Hard Read Error....................................................................... 201
Cause ........................................................................................................ 202
Suggested Actions .................................................................................. 203
A501: SDLT Hard Write Error...................................................................... 203
Cause ........................................................................................................ 205
Suggested Actions .................................................................................. 205
A502: SDLT Loader Communication Error................................................ 205
Cause ........................................................................................................ 206
Suggested Actions .................................................................................. 206
A503: SDLT Drive-Servo Error..................................................................... 206
Cause ........................................................................................................ 211
Suggested Actions .................................................................................. 211

SuperLoader User’s Guide

vii

Contents

A507/A508: Directory Read Failure/Directory Write Failure ................212
Cause.........................................................................................................218
Suggested Actions...................................................................................219

Chapter 6

Diagnostics

221

POST.................................................................................................................221
POST Descriptions ..................................................................................222
Perform a POST .......................................................................................222
Interpret the POST Results ....................................................................223
Diagnostic Tests..............................................................................................223
Set the Security ........................................................................................223
Stop a Diagnostic Test ............................................................................224
Front Panel Diagnostic Tests .................................................................225
On-board Remote Management Diagnostic Tests.....................................226
Diagnostics Using On-board Remote Management ..........................227

Appendix A

Basic Information Logs

229

Log Descriptions......................................................................................229
SuperLoader Logs ..........................................................................................230
Common Information.............................................................................231
Log Display ..............................................................................................231
Log Fields .................................................................................................231
Error Codes ..............................................................................................232
Soft Logs ...................................................................................................236
Update Logs .............................................................................................236
Shadow Event Log ..................................................................................236
Boot Logs ..................................................................................................237
OEM Logs.................................................................................................237
ID Logs......................................................................................................237
Tape Drive Logs..............................................................................................238
Common Information.............................................................................238
Log Display ..............................................................................................238
Log Fields .................................................................................................238
POST Failure Logs...................................................................................239
DLT Drive Diagnostic Results Logs .....................................................240
DLT Firmware Changes ........................................................................241

viii

SuperLoader User’s Guide

Contents

Appendix B

Specifications

243

SuperLoader Physical Specifications .......................................................... 244
SuperLoader Performance Specifications................................................... 244
SuperLoader Power Specifications.............................................................. 246
SuperLoader Environmental Specifications............................................... 247
SuperLoader Vibration Specifications ........................................................ 248
SuperLoader Shock Specifications............................................................... 248
SuperLoader Product Safety/Compliance................................................. 249
SuperLoader Acoustic and Noise Limits.................................................... 249
SCSI Specifications......................................................................................... 250
SCSI Cable and Terminator Requirements ......................................... 250
SCSI Cable Length .................................................................................. 250
Ethernet ........................................................................................................... 250

Appendix C

Time Zones

251

Appendix D

Regulatory Statements

255

Taiwan Statement .......................................................................................... 256
Japan Notice.................................................................................................... 257
Canadian Notice (Avis Canadien)............................................................... 257
European Union Notice ................................................................................ 257
Product Safety Electrostatic Discharge ....................................................... 258
Grounding Methods ...................................................................................... 259
Laser Safety ..................................................................................................... 259
Taiwan Battery Recycling Label .................................................................. 259

Glossary

261

Index

273

SuperLoader User’s Guide

Contents

SuperLoader User’s Guide

Figures

Figure 1

LCD Front Panel Screen ..........................................................xxii

Figure 2

On-board Remote Management Screen ...............................xxiii

Figure 3

SuperLoader Front View ............................................................. 3

Figure 4

Function Keys ............................................................................... 4

Figure 5

Magazine (left and right sides)................................................... 6

Figure 6

Magazine Blank ............................................................................ 7

Figure 7

SuperLoader DLT Rear View ..................................................... 7

Figure 8

SuperLoader LTO Rear View ..................................................... 8

Figure 9

Internal View of the SuperLoader............................................ 10

Figure 10

Clearance Requirements for Rack Mounting ......................... 18

Figure 11

Required Parts for Installation ................................................. 20

Figure 12

Installing Two Clip Nuts........................................................... 21

Figure 13

Attaching SuperLoader Brackets ............................................. 22

Figure 14

Attaching Support Brackets ...................................................... 23

Figure 15

Sliding SuperLoader into Rack................................................. 24

Figure 16

Front Alignment ......................................................................... 25

Figure 17

Connecting Support Brackets ................................................... 25

SuperLoader User’s Guide

Figures

xii

Figure 18

Making the SCSI Connection ....................................................27

Figure 19

Sample Idle Screen Display (SuperLoader LTO
illustrated)

Figure 20

LCD Front Panel .........................................................................30

Figure 21

Submenu for Configuration ......................................................31

Figure 22

Main Menu (LCD).......................................................................33

Figure 23

Configuration Menu (LCD).......................................................33

Figure 24

Main Menu (LCD).......................................................................34

Figure 25

Main Menu (LCD).......................................................................35

Figure 26

Static IP Selection ........................................................................36

Figure 27

Main Menu (LCD).......................................................................37

Figure 28

Set Subnet Mask ..........................................................................37

Figure 29

Main Menu (LCD).......................................................................38

Figure 30

IP Gateway...................................................................................38

Figure 31

Main Menu (LCD).......................................................................39

Figure 32

Set IP Server.................................................................................40

Figure 33

Main Menu (LCD).......................................................................41

Figure 34

Setting a Time Server..................................................................41

Figure 35

Main Menu (LCD).......................................................................43

Figure 36

Setting a Time Zone (Hours) .....................................................43

Figure 37

Setting a Time Zone (Minutes) .................................................44

Figure 38

Main Menu (LCD).......................................................................44

Figure 39

Setting the Date and Time .........................................................45

Figure 40

Main Menu (LCD).......................................................................46

Figure 41

Main Menu (LCD).......................................................................48

Figure 42

Main Menu (LCD).......................................................................48

Figure 43

Main Menu (LCD).......................................................................49

Figure 44

Main Menu (LCD).......................................................................50

Figure 45

Main Menu (LCD).......................................................................52

SuperLoader User’s Guide

Figures

Figure 46

Password Screen......................................................................... 53

Figure 47

DLTtape IV and Super DLTtape I Cartridges ........................ 57

Figure 48

SDLT II Cartridge ....................................................................... 58

Figure 49

Ultrium Format Tape Cartridge ............................................... 58

Figure 50

Write-Protect Switch (SDLT Shown) ....................................... 59

Figure 51

Magazine Map ............................................................................ 62

Figure 52

Media Compatibility Chart....................................................... 68

Figure 53

SuperLoader DLT Menu Tree Structure ................................. 72

Figure 54

SuperLoader LTO Menu Tree Structure ................................. 73

Figure 55

Figure 56

Loading a Cartridge (SDLT Tape Shown) .............................. 79

Figure 57

Installing a Magazine................................................................. 83

Figure 58

Installing a Magazine (continued) ........................................... 84

Figure 59

View of Magazines ..................................................................... 85

Figure 60

Cartridge Orientation (SDLT Shown) ..................................... 86

Figure 61

Upper Slot of Magazine (SDLT Shown).................................. 87

Figure 62

Top of Magazine......................................................................... 88

Figure 63

Identifying a Magazine Slot (SDLT Shown)........................... 89

Figure 64

LCD Messages............................................................................. 91

Figure 65

Firmware Version Display ........................................................ 92

Figure 66

Element Status ............................................................................ 93

Figure 67

Magazine Slot Map .................................................................... 93

Figure 68

Element Status ............................................................................ 94

Figure 69

Tape Drive Status (DLT/SDLT Shown).................................. 94

Figure 70

Tape Drive Version .................................................................... 95

Figure 71

View Ethernet Information ....................................................... 96

Figure 72

View Flex I/O Information (Scrolled Down) ......................... 97

Figure 73

Accessing the Backup Copy of Firmware (SuperLoader
DLT Shown) .............................................................................. 101

Figure 74

On-board Remote Management Home Page ....................... 103

SuperLoader User’s Guide

xiii

Figures

Figure 75

Feedback in On-board Remote Management Screen ..........104

Figure 76

Commands Page .......................................................................105

Figure 77

Screen for Configurations Page ..............................................108

Figure 78

Systems Operations Page.........................................................109

Figure 79

Screen for Configurations........................................................110

Figure 80

Setting the Mode .......................................................................111

Figure 81

Viewing the Compression Setting..........................................112

Figure 82

Setting the System Time...........................................................116

Figure 83

Setting Network Options.........................................................117

Figure 84

Setting Security Options ..........................................................119

Figure 85

Setting Authorized Client List ................................................121

Figure 86

Disabling Sets ............................................................................122

Figure 87

Setting Client Overlap Control ...............................................123

Figure 88

Diagnostics Page .......................................................................124

Figure 89

View Test Status........................................................................125

Figure 90

Viewing Error or History Logs ...............................................126

Figure 91

System Updates.........................................................................127

Figure 92

Removing the SuperLoader from the Rack...........................140

Figure 93

Loosening the Support Brackets .............................................140

Figure 94

Connecting Support Brackets..................................................141

Figure 95

Removing the Brackets ............................................................142

Figure 96

Shipping Materials....................................................................143

Figure 97

Error Flowchart .........................................................................145

Figure 98

Hard Error Log as Displayed via FTP and On-board
Remote Management ...............................................................153

Figure 99

Hard Error Log as Displayed on Front Panel and SCSI
Formats.......................................................................................154

Figure 100 Error Code Block Descriptor for Hard and Soft Event
Logs.............................................................................................156
Figure 101 Example Tape Drive Error Log...............................................166

xiv

SuperLoader User’s Guide

Figures

Figure 102 Example DLT1 Tape Drive Error Log ................................... 166
Figure 103 SCSI Check Condition Error Log ........................................... 168
Figure 104 Bugcheck Error Log.................................................................. 173
Figure 105 Event Error Log ........................................................................ 175
Figure 106 Read Error Block Descriptor ................................................... 176
Figure 107 Write Error Block Descriptor .................................................. 179
Figure 108 Drive Error Block Descriptor .................................................. 182
Figure 109 32-Bit Register ........................................................................... 185
Figure 110 Loader Error Field Descriptions............................................. 186
Figure 111 Calibration Block Descriptor .................................................. 188
Figure 112 Directory Read Block Descriptor............................................ 192
Figure 113 Directory Write Block Descriptor........................................... 197
Figure 114 Hard Read Error/Hard Write Error Block Descriptor ....... 201
Figure 115 Hard Read Error/Hard Write Error Block Descriptor ....... 203
Figure 116 Loader Communication Error Block Description................ 205
Figure 117 Drive Servo Error Block Descriptor ....................................... 206
Figure 118 Directory Read Failure/Write Failure Block
Descriptor .................................................................................. 212
Figure 119 Log Display ............................................................................... 231
Figure 120 Error Code Block Descriptor for Hard and Soft Event
Logs ............................................................................................ 232
Figure 121 Shadow Event Log ................................................................... 237
Figure 122 Example Tape Drive Log......................................................... 238
Figure 123 POST Failures Event Log ........................................................ 240
Figure 124 DLT Drive Diagnostics Event Log ......................................... 241

SuperLoader User’s Guide

Figures

xvi

SuperLoader User’s Guide

Tables

Table 1

LCD Panel Function Keys ........................................................... 5

Table 2

Location Criteria ......................................................................... 15

Table 3

UL Criteria................................................................................... 16

Table 4

Write-Protect Switch Positions ................................................. 60

Table 5

LED Display ................................................................................ 70

Table 6

SuperLoader Status .................................................................... 91

Table 7

Firmware Version Description ................................................. 92

Table 8

Tape Drive Status ....................................................................... 95

Table 9

Tape Drive Version .................................................................... 96

Table 10

Ethernet Information Messages................................................ 97

Table 11

Flex I/O Information ................................................................. 97

Table 12

Suggested Actions for Performance Problems..................... 130

Table 13

Screen Display of Hard Error Logs........................................ 146

Table 14

Hard Error Log Fields.............................................................. 155

Table 15

Error Code Field Descriptions ................................................ 156

Table 16

Error Code Listing.................................................................... 158

Table 17

Tape Drive Field Descriptions................................................ 167

SuperLoader User’s Guide

xvii

Tables

xviii

Table 18

SCSI Check Condition Error Log Field Descriptions ..........168

Table 19

Sense Key Field Definitions.....................................................169

Table 20

ASC/ASCQ Field Description ................................................171

Table 21

Bugcheck Log Field Descriptions ...........................................174

Table 22

Event Error Log Field Descriptions........................................175

Table 23

Read Error Field Descriptions.................................................177

Table 24

Write Error Field Descriptor ...................................................180

Table 25

Drive Error Log Field Descriptions........................................183

Table 26

Loader Error Field Descriptions .............................................187

Table 27

Calibration Field Descriptions ................................................188

Table 28

Directory Read Field Descriptions .........................................193

Table 29

Directory Write Field Descriptions ........................................198

Table 30

Hard Read Error/Hard Write Error Field Descriptions .....202

Table 31

Hard Read Error/Hard Write Error Field Descriptions .....204

Table 32

Loader Communication Error Field Description .................205

Table 33

Drive Servo Error Field Descriptions.....................................207

Table 34

Directory Read Failure/Write Failure Field Descriptions..213

Table 35

POST Descriptions....................................................................222

Table 36

Log Retrieval Methods.............................................................230

Table 37

Basic Information (SuperLoader) Log Fields........................232

Table 38

Error Code Field Descriptions ................................................233

Table 39

Tape Drive Field Descriptions ................................................239

Table 40

POST Failures Event Log Field Description .........................240

Table 41

DLT Drive Diagnostics Field Descriptions ...........................241

Table 42

Times and Time Zones.............................................................252

SuperLoader User’s Guide

Preface

This chapter describes this guide’s audience, purpose, organization,
document conventions, and product safety.
Note:

Due to the nature of their similarities, this manual is for the
SuperLoader™ DLT™, the SuperLoader SDLT™, the
SuperLoader LTO-1, and the SuperLoader LTO-2. Many
component parts are not interchangeable. These include the
magazines, cartridges, drive carrier assembly, magazine blank,
magazine handle, and the bar code scanner. Please order the
appropriate part numbers when replacing these items.
Refer to the appropriate Quick Start reference guide for
instructions on Customer-Replaceable Units (see Related
Quantum Documentation on page xxi).

Audience

This user manual is designed and written for end users and field service
engineers.

SuperLoader User’s Guide

xix

Preface

Purpose

Document
Organization

The purpose of this manual is to provide end users with the following
information:
•

SuperLoader description and specifications

•

SuperLoader installation and configuration

•

Tape cartridge description and general overview

•

SuperLoader operation

•

Troubleshooting

This manual is organized as follows:
•

Chapter 1, Introduction - This chapter provides a general overview of
the SuperLoader’s components and functionality.

•

Chapter 2, Installation and Configuration - This chapter describes
how to unpack, install, configure, remove, and repack the
SuperLoader.

•

Chapter 3, Tape Cartridge Use - This chapter describes tape cartridge
care and usage.

•

Chapter 4, SuperLoader Operation - This chapter describes the
components of the SuperLoader, setting passwords, setting modes,
loading cartridges, installing magazines, and testing the
SuperLoader’s functionality.

•

Chapter 5, Troubleshooting - This chapter describes how to
determine and repair minor and major problems that may occur in
the SuperLoader. It also contains information relating to the error and
event logs.

•

Chapter 6, Diagnostics - This chapter describes the Power-On Self
Test (POST) and diagnostic tests for testing the SuperLoader’s
functionality and for troubleshooting errors.

•

Appendix A, Basic Information Logs - This appendix describes the
logs for the SuperLoader and tape drives. It contains a description of
each log type including log block descriptor and field descriptions.

•

Appendix B, Specifications - This appendix describes the
SuperLoader’s specifications.

•

Appendix C, Time Zones - This appendix provides a listing of Time
Zones for setting the time on the SuperLoader.

SuperLoader User’s Guide

Preface

•

Related
Documentation

Appendix D, Regulatory Statements - This appendix provides
required regulatory statements for the SuperLoader.

Documents related to the Quantum SuperLoader are shown below:

Related Quantum Documentation
Document No.

Document Title

Document Description

81-81263

Quantum
SuperLoader Quick
Start Guide

This guide contains a
sequence of steps
recommended for unpacking,
installing, and setting up
your SuperLoader.

81-81264

Quantum
SuperLoader Drive
Carrier Assembly
(DCA) Quick Start
Guide

This guide contains a
sequence of steps
recommended for unpacking
and installing a DCA.

81-81265

Quantum
SuperLoader
Magazine Quick
Start Guide

This guide contains a
sequence of steps
recommended for unpacking
and installing a magazine.

81-81266

Quantum
SuperLoader Bar
Code Reader Quick
Start Guide

This guide contains a
sequence of steps
recommended for unpacking
and installing a bar code
reader.

81-81267

Quantum
SuperLoader Slide
Rail Kit Quick Start
Guide

This guide contains a
sequence of steps
recommended for unpacking
and installing a slide rail kit.

81-81237

How to Ship the
SuperLoader

This guide provides
information on the proper
packing for returning the
SuperLoader for repair.

SuperLoader User’s Guide

xxi

Preface

Notational
Conventions

This manual uses the following conventions to designate specific
elements:
Note:

LCD Screen Shots

Figure 1 LCD Front
Panel Screen

Notes emphasize important information related to the main
topic.

Caution:

Cautions indicate potential hazards to equipment and are
included to prevent damage to equipment.

Warning:

Warnings indicate potential hazards to personal safety
and are included to prevent injury.

Screen shots for the front panel LCD appear as follows:

Status
Commands

Configuration
Diagnostics

xxii

SuperLoader User’s Guide

Preface

Screen shots for On-board Remote Management sometimes contain
callouts and appear as shown in figure 2.

Figure 2 On-board
Remote Management
Screen

Status Information

SCSI-2 Specification

The SCSI-2 communications specification is the proposed American
National Standard for information systems, dated March 9, 1990. Copies
may be obtained from:
Global Engineering Documents
15 Inverness Way, East
Englewood, CO 80112
(800) 854-7179 or (303) 397-2740

SuperLoader User’s Guide

xxiii

Preface

Contact Information
This section provides contact information for worldwide customer
support.

Quantum

To order documentation for the Quantum SuperLoader or other products
contact:
Quantum Corporation
P.O. Box 57100
Irvine, CA 92619-7100
(949) 856-7800
(800) 284-5101

Technical Publications
To comment on existing documentation, send e-mail to:
doc-comments@quantum.com

Visit the Quantum home page at:
http://www.Quantum.com

Customer Support
The Quantum Customer Support Department provides a 24-hour help
desk that can be reached at:

xxiv

North/South America

(949) 725-2100 or
(800) 284-5101

Asia/Pacific Rim

(International Code)
+61 7 3839 0988

Europe/Middle East/Africa:

(International Code)
+44 (0) 1256 848748

SuperLoader User’s Guide

Preface

Send faxes for the Customer Support Department to:
North/South America

(949) 725-2176

Asia/Pacific Rim

(International Code)
+61 7 3839 0955

Europe/Middle East/Africa:

(International Code)
+44 (0) 1256 848777

Send e-mail for the Customer Support Department to:
North/South America

www.quantum.com/askaquestion

Asia/Pacific Rim

apachelp@quantum.com

Europe/Middle East/Africa:

eurohelp@quantum.com

SuperLoader User’s Guide

xxv

Preface

xxvi

SuperLoader User’s Guide

Chapter 1

Introduction

This chapter describes the SuperLoader components and functionality.

General Description

Data backup is essential to protect irreplaceable information. Backing up
data to magnetic tape is an easy, cost-efficient method used by many
small and medium sized businesses. However, most enterprises have so
much data that a single backup tape is not enough; the information has to
be spread across numerous tapes. To avoid constantly changing tapes
manually, many tape backup systems include a SuperLoader.
Each SuperLoader is a robot that includes a tape drive and one or two
magazines for tape cartridges. The user’s application can automatically
load and unload tape cartridges as required for data backup or data
retrieval. SuperLoaders provide compact, high capacity, but low cost
method for simple, unattended data backup.

SuperLoader User’s Guide

Chapter 1 Introduction
General Description

The SuperLoader contains either the DLT1, SDLT 220, SDLT 320,
SDLT 600, HP LTO-1, or HP LTO-2 tape drive, and one or two magazines
containing up to eight cartridges each. A single cartridge can be inserted
directly via a password-protected mailslot. The cartridge inserts directly
into the tape drive provided there is no cartridge already in the drive, or
you can load the cartridge into a magazine slot provided there is no
cartridge already in the slot.
Note:

Throughout this manual, SuperLoaders containing the DLT1,
SDLT 220, SDLT 320, or SDLT 600 tape drives are referred to
as SuperLoader DLT. For those SuperLoaders containing
HP LTO-1 or HP LTO-2 tape drives, they are referred to as
SuperLoader LTO. In instances where the information is
common to all variants, the reference will be SuperLoader.

The front panel on the SuperLoader includes a liquid crystal display
(LCD) screen and four function keys. A scrolling menu on the LCD screen
allows you to obtain information from the SuperLoader and enter
commands. The front panel also includes two light emitting diodes
(LEDs) indicating the SuperLoader’s ready status and error status.
The SuperLoader connects to your host server via a SCSI connection
allowing the host to send data and commands automatically. You can
also connect to the SuperLoader using an Ethernet connection to perform
administrative functions and download system updates.

SuperLoader User’s Guide

Chapter 1 Introduction
Front View

Front View

1
The mailslot, LCD, function keys, status LEDs, power switch, and left and
right magazines are visible on the front panel of the SuperLoader (see
figure 3).

Figure 3 SuperLoader
Front View
Mailslot
Status LEDs

Left magazine/blank

Power switch

Mailslot

LCD

Right magazine/blank

4 Function keys

The SuperLoader has a manual entry port, the mailslot, which you can
use to load or unload a single cartridge. To maintain security, the mailslot
can be password protected. You can insert a cartridge in the mailslot even
if both magazines are completely filled, so long as the tape drive itself is
empty. You can also pass a tape cartridge from the mailslot to the
magazine if the drive is full but the magazine is not.
Note:

You should run an inventory from the host application after
using the mailslot. The mailslot is not directly available from
the host application.

SuperLoader User’s Guide

Chapter 1 Introduction
Front View

LCD

The LCD allows you to use the scrolling menu to perform diagnostics and
to enter commands.

Function Keys

The function keys allow scrolling through menus to make selections as
shown in figure 4. These function keys are described in table 1.

Figure 4 Function
Keys
Ready LED

Fault LED

Escape

Scroll up

Scroll down
Enter

SuperLoader User’s Guide

Chapter 1 Introduction
Front View

Table 1 LCD Panel
Function Keys

Function Key

Description

Enter

Press to select an option

Escape

Press to return to the previous
menu, to move backwards on a
screen, or to abort an operation

(Scroll Up)

Press to move up through a menu
or through the menu settings

(Scroll Down)

Press to move down through a
menu or through the menu
settings

Status LEDs

The status LEDs show SuperLoader and drive status information. The
green Ready LED shows ready status information, and the amber Fault
LED shows fault status information. A solid Fault LED indicates an error,
and a blinking Fault LED indicates a need for attention.

Power Switch

The power switch is a soft key, which means that if the SuperLoader is
moving any cartridges when you press the power switch, it finishes
moving them before powering off. Any other functions, such as writing
to a tape or performing a diagnostic, are interrupted and terminated
when you press the power switch. However, the SuperLoader attempts to
write cached data to tape before the unit powers down.

Magazines

The SuperLoader is equipped with one or two cartridge magazines (see
figure 5). The magazines are removable and each magazine
accommodates up to eight cartridges. If your SuperLoader contains only
one magazine, a magazine blank is installed in the other magazine bay.
The handles on magazines and magazine blanks are removable and allow
you to configure any magazine or magazine blank to fit in either the left
or the right magazine bay.
The magazines store the tape cartridges and can also store the cleaning
cartridge. The magazines also contain the part of the robotics that moves
the cartridges inside the SuperLoader.

SuperLoader User’s Guide

Chapter 1 Introduction
Front View

Figure 5 Magazine
(left and right sides)

Use one of these knobs to
manually rotate the magazine
when you load and unload
cartridges.

The SuperLoader DLT and
SuperLoader LTO
magazines, magazine
blanks, and magazine
handles are not
interchangeable. The
SuperLoader LTO magazine
displays the LTO Ultrium
logo on the handle.

SuperLoader User’s Guide

Chapter 1 Introduction
Rear View

Figure 6 Magazine
Blank

Rear View

1
The fans and connection ports are visible on the back of the SuperLoader
as illustrated in figure 7 for SuperLoader DLT, and in figure 8 for
SuperLoader LTO.

Figure 7 SuperLoader
DLT Rear View

Power supply
cooling fan
AC power

AC power
switch
System cooling fan

Ethernet connection
SCSI connector

SuperLoader User’s Guide

Chapter 1 Introduction
Rear View

Figure 8 SuperLoader
LTO Rear View
Power supply
AC power switch
cooling fan
System cooling fan
AC
Power

SCSI
connection

Ethernet
connection

Cooling Fans

The SuperLoader has a system cooling fan, plus a second fan to cool the
power supply. These fans maintain the acceptable temperature range for
the tape drive path and all internal electronics. See appendix B on
page 243 for details about required specifications.

AC Power

The SuperLoader requires a nominal voltage in the range of 110 volts AC
to 220 volts AC to operate.

Ethernet
Connection

The SuperLoader’s Ethernet connection allows you to connect the
SuperLoader to a network, enabling remote administration. The
SuperLoader can also connect to an Simple Network Management
Protocol (SNMP) server and a time server.
The Ethernet connection supports HyperText Transfer Protocol (http).
You can download system updates and perform administrative tasks,
including diagnostics, using http, such as with a Web browser.

SuperLoader User’s Guide

Chapter 1 Introduction
Internal View

SCSI Connection 1

A low-voltage differential (LVD) SCSI connection links the SuperLoader
to the external host server. LVD connections allow you to have more
devices and longer cable lengths than single ended (SE) SCSI connections.
The LVD SCSI connection uses an 0.8 mm offset Very High Density
(VHD) connector.

Internal View

1
Figure 9 shows how the components of the SuperLoader fit together. The
picker sits behind the front panel and mailslot, and can “put” and “get”
cartridges to/from the mailslot, magazines, and tape drive. The drive
carrier assembly (DCA) contains the tape drive, internal power supply,
and cooling fan, and can be removed and replaced as a single component.

SuperLoader User’s Guide

Chapter 1 Introduction
Internal View

Figure 9 Internal View
of the SuperLoader
Bar code reader bay
DCA

Picker with
misinsertion feature
and turret spreader

Magazine

Mailslot

Note:

Picker

Magazine blank

Due to the nature of their similarities, unless noted otherwise,
these illustrations are for the SuperLoader DLT and the
SuperLoader LTO. Many component parts are not
interchangeable. These include the magazines, cartridges,
drive carrier assembly, magazine blank, magazine handle, and
the bar code scanner. Please order the appropriate part
numbers when replacing these items.

SuperLoader User’s Guide

Chapter 1 Introduction
Internal View

The picker is the component of the SuperLoader that shuttles cartridges
between the drive, both magazines, and the mailslot. It has two degrees
of freedom: rotation and translation. The rotation axis positions the
picker platform in front of each location while the translation axis moves
cartridges on and off of the picker platform. By combining these two
degrees of freedom, a pin on the translation axis engages and disengages
a notch on the right side of the cartridge for pushing and pulling the
cartridge on and off of the platform.

Drive Carrier
Assembly (DCA) 1

The DCA is configured with either a DLT1, SDLT 220, SDLT 320,
SDLT 600, HP LTO-1, or HP LTO-2 tape drive. The DCA facilitates easy
removal of the drive. To change tape drives, you can replace the DCA
without having to remove the top cover of the SuperLoader. The
SuperLoader LTO DCA is not interchangeable with the SuperLoader DLT
or SDLT DCA. For further information, refer to the SuperLoader Drive
Carrier Assembly (DCA) Quick Start Guide.

Bar Code Reader 1

Since the bar code reader is optional, your SuperLoader may be equipped
with a bar code reader when you receive it, or you may decide to install
one later. The bar code reader provides inventory feedback to the host
application and/or LCD panel/On-board Remote Manager by reading
the cartridge bar code labels. A full 16-cartridge inventory scan may take
up to 90 seconds. The SuperLoader DLT bar code reader and the
SuperLoader LTO bar code reader are not interchangeable. For further
information, refer to the SuperLoader Bar Code Reader Quick Start Guide.

Picker

SuperLoader User’s Guide

Chapter 1 Introduction
Supported Software

Supported Software

The SuperLoader is compatible with most operating systems such as:
•

NetWare®

•

Windows® 2000

•

Windows® 2003

•

Windows® XP

•

Windows Server™ 2003

•

Novell®

•

Solaris™

•

HP-UX®

•

Linux® (Red Hat®, SuSe®, Caldera™, and TurboLinux®)

•

AIX™

The SuperLoader is also compatible with most popular backup software
applications, including:
•

CAI ARCserve®

•

VERITAS™ NetBackup™

•

VERITAS BackupExec™

•

IBM® Tivoli® Storage Manager

•

LEGATO Networker®

Note:

Please check with your operating system supplier and your
backup software vendor to verify which version is required for
this SuperLoader.

SuperLoader User’s Guide

Chapter 2
2

Installation and Configuration

This chapter describes how to rack mount and configure the
SuperLoader.

Preparation

2
Before you install your new SuperLoader, unpack it carefully and inspect
it for any damage that might have occurred during shipping. The
SuperLoader Quick Start Guide included in the packaging describes all the
necessary information to unpack and inspect your SuperLoader correctly.
Please locate the SuperLoader Quick Start Guide and follow the directions.
Ensure that the work area is free from conditions that could cause
electrostatic discharge (ESD). Discharge static electricity from your body
by touching a known grounded surface, such as your computer’s metal
chassis.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Preparation

SCSI Bus
Requirements

You must connect the SuperLoader to one of the following SCSI bus
types:
•

Wide, SCSI-2, LVD

•

SE SCSI bus
Note:

The SuperLoader is not compatible with a High-Voltage
Differential (HVD) SCSI bus.

Your SCSI host adapter card must also support the SCSI bus type used to
connect the SuperLoader. If you use a LVD SCSI bus, use a host adapter
card with a connection for the VHDCI cable.

Accessories

Note:

If you use an SE SCSI bus, the tape drive’s performance is
limited to the maximum data transfer speed of the bus.

Note:

The maximum number of SuperLoaders supported per SCSI
bus is four.

Note:

The SuperLoader may not work with multiple SCSI LUNS
when attached to a RAID controller. The SuperLoader is not
recommended for use with a RAID controller. If this problem
occurs, it is recommended that the SuperLoader be attached to
a separate SCSI bus controller on the host or server.

The following accessories are shipped with each SuperLoader:
•

Quick Start Guide

•

SCSI host cable

•

SCSI terminator

•

Hardware to rack mount the SuperLoader

•

One magazine blank

•

Power cable

•

Documentation CD containing all of the documentation in Adobe®
Portable Document Format (PDF)

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Preparation

•

Installation
Location
Requirements

Bar code labels

The SuperLoader is designed to fit in a standard 19-inch rack using either
the long or short brackets (depending on the depth of the rack) or the
optional slide rail kit. When choosing an installation location, make sure
that it meets the criteria found in table 2 and table 3.

Table 2 Location
Criteria

Requirement

Description

Rack Size

Standard 19 inch

Room Temperature

10 to 35 degrees C
(50 to 95 degrees F)

Power Source

Line frequency: 50 to 60 Hz

Air Quality

Good air quality with minimal sources of particulate
contamination. Avoid placing the SuperLoader near
cooling or exhaust vents, printing machines, frequently
used doors and walkways, stacks of supplies that collect
dust, and smoke-filled rooms.
Caution:

Excessive dust or other debris in the tape path
can damage tape and tape drives.

Humidity

20% to 80% relative humidity (non-condensing)

Minimum Clearance (to Facilitate
Component Removal and
Installation)

Front: 27.0 in. (686 mm), including 2.0 in. (51 mm) from the
front mounting rail to the inside of the front door.
Rear: 17.0 in. (432 mm). Using the appropriate
SuperLoader bracket, ensure the rear door closes (see
figure 10).

Proximity to the Host Computer

The SCSI bus maximum length is 39.37 ft. (12 m) including
all SCSI bus lengths within the SuperLoader. The SCSI bus
lengths are 16 in. (406.4 mm) per SuperLoader DLT/SDLT
or 23.5 in. (596.9 mm) per SuperLoader LTO.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

Table 3 UL Criteria

General Hazards
Elevated Operating Ambient
Temperature

When installed in a closed or multi-unit rack assembly, the
operating ambient temperature of the rack environment
may be greater than the room ambient. Therefore,
consideration should be given to installing the equipment in
an environment compatible with the manufacturer’s
maximum recommended ambient (TMRA).

Reduced Air Flow

Installation of the equipment in a rack should be such that
the amount of air flow required for safe operation of the
equipment is not compromised.

Mechanical Loading

Mounting of the equipment in a rack should be such that a
hazardous condition is not achieved due to uneven
mechanical loading.

Circuit Overloading

Consideration should be given to the connection of the
equipment to the supply circuit and the effect that
overloading of circuits might have on overcurrent
protection and supply wiring. Appropriate consideration of
equipment nameplate ratings should be used when
addressing the concern.

Reliable Earthing (Grounding)

Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply
connections other than direct connections to the branch
circuit, such as use of power strips.

Rack Mounting the SuperLoader
The SuperLoader can be rack mounted in two ways:

•

Attached directly to the cabinet rails (stationary)

•

Attached to an optional slide rail kit (removable)

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

Only the stationary installation is included in this manual.
Note:

To mount the SuperLoader on the slide rail, refer to the
SuperLoader Slide Rail Kit Installation Quick Start Guide shipped
with the optional shelf assembly. The SuperLoader Slide Rail Kit
Installation Quick Start Guide is also available on the
Documentation CD or at www.Quantum.com.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

Figure 10 Clearance
Requirements for
Rack Mounting

Minimum clearance to load
or unload a magazine from
the system
27.0” [686 mm]
Minimum clearance to load
a tape via the mailslot
Clearance to door inside a rack

6.0” [152 mm]

2.0” [51 mm]

FRONT

Minimum clearance
between the rear of the
SuperLoader and the
inside of the rack (using
standard mounting
brackets adjusted to their
closest setting)

Minimum side
clearance (both
sides)
1.0” [25 mm]

3.4” [86 mm]
REAR

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

General
Preparation for
Rack Mount
Installation

Take the following general safety steps before beginning either rack
mount installation.
2

1 Lower the cabinet feet.
2 Extend the cabinet anti-tip device, if available.
3 Ensure that the cabinet and all rack mounted equipment have a
reliable ground connection.
4 Verify that the total current of all rack mounted components
(including the SuperLoader) will not exceed the current rating of the
power distribution unit or outlet receptacles.
5 Secure the help of at least one other person. At least two people are
required to safely install the SuperLoader into a rack cabinet.

Stationary Rack
Mount Installation 2

Warning:

Failure to take these safety steps may result in
personal injury or equipment damage.

Caution:

Do not remove the top cover of the SuperLoader
during the installation process. Removing the top
cover could result in damage to the SuperLoader.

This section describes the steps for attaching the SuperLoader directly to
the rails of a rack.
1 Make sure you have the following tools and parts:
•

#2 PHILLIPS® screwdriver

•

Level

•

The following SuperLoader accessory kit parts (see figure 11):
•

Four SuperLoader brackets (two long and two short to
accommodate different rack depths)
Use the short SuperLoader brackets (74-60604-03) unless the
distance from the front mounting rail to the rear mounting
rail is less than 30.25 in. (76.84 cm).

•

Two support brackets (74-60605-01)

•

Eight 10-32 x 1/4 inch button head screws for the support
brackets (four per support bracket)
SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

•

The following parts shipped with the rack:
•

Eight clip nuts

•

Eight screws

Figure 11 Required
Parts for Installation

Support brackets
(74-60605-01)

Short SuperLoader
brackets (74-60604-03)

Long SuperLoader
brackets (74-60604-01)
Support bracket screws

2 Install two clip nuts, 1.75 in. (44.45 mm) apart, onto each of the four
rails of the rack, making sure that you install each pair of clip nuts at
exactly the same level (see figure 12).

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

Figure 12 Installing
Two Clip Nuts
Rail

Rail

Clip nut

Outer covers
of the rack

1.75 in
(44.45 mm)
Rail
Clip nut

3 Select the long or short SuperLoader brackets (depending on the
depth of the rack), and then attach them to the rear of the
SuperLoader (see figure 13).

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

Figure 13 Attaching
SuperLoader Brackets

SuperLoader
(SuperLoader DLT illustrated)
Screws (10-32 x 1/4 only)

SuperLoader bracket

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

4 Using rack screws, attach a support bracket to the clip nuts on each
rear rail (see figure 14.)
Note:

Be sure to attach the support brackets correctly; the side of
the bracket with only two holes should be secured to the
rail.

Tighten the screws just enough to hold the support brackets firmly
against the rail while still allowing the support bracket to be slightly
shifted by hand. This shifting will help facilitate the engagement of
SuperLoader brackets as the SuperLoader is installed in the rack. You
will fully tighten the screws in step 8.

Figure 14 Attaching
Support Brackets
Support bracket
Clip nuts
Rack
screws

Outer cover of rack
Rear rail in rack

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

5 With the help of a second installer, insert the SuperLoader into the
rack so that the SuperLoader brackets slide into corresponding
support brackets on the rear rails and the tabs at the front of the
SuperLoader align flush with the clip nuts on the front rails (see
figure 15).
Caution:

Do not release the front end of the SuperLoader until
it can be secured to the rack.

Figure 15 Sliding
SuperLoader into
Rack

SuperLoader bracket
(SuperLoader DLT illustrated)

Support bracket

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Rack Mounting the SuperLoader

6 While the other installer holds the front end of the SuperLoader,
secure the SuperLoader in the rack by doing the following:
a

Figure 16 Front
Alignment

Secure the front end of the SuperLoader to the rack using four
rack screws (two per tab) as shown in figure 16. Tighten the
screws just enough to secure the SuperLoader to the front rails.

Front rail

SuperLoader (front)

Rack
screws

Tab (one
per side)

Install four screws (two per side) to secure the support brackets
to the SuperLoader brackets (see figure 17).

Figure 17 Connecting
Support Brackets
Support bracket

SuperLoader
bracket

Screws

7 Verify that the SuperLoader is level. Adjust as needed.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Making the SCSI Connection

8 When the SuperLoader is level, tighten all screws securing the
SuperLoader to the rack. This includes the following:
•

Four screws securing the SuperLoader tabs to the front rails.

•

Four screws securing the support brackets to the rear rails.

•

Four screws securing the SuperLoader brackets to the support
brackets.

Making the SCSI Connection

The SCSI connection allows the host computer to communicate with the
SuperLoader.
Note:

You must have already installed a SCSI host adapter card in
the host computer. The adapter card must be LVD or SE
compatible.

Before you start, make sure that your cable is long enough to reach from
the SuperLoader to the host computer. Remember, the SCSI bus
maximum length is 39.37 ft. (12 m) including all SCSI bus lengths within
the SuperLoader. The SCSI bus lengths are 16 in. (406.4 mm) per
SuperLoader DLT/SDLT or 23.5 in. (596.9 mm) per SuperLoader LTO.
Caution:

When installing cables, be careful not to damage the SCSI
pins on the connectors. Damaged pins will cause the
connection to fail.

To Make the SCSI Connection:

1 If the host computer is connected to a network, check with the system
administrator before turning off power.
2 Properly power off all peripheral devices connected to the host
computer.
3 Power off the host computer and any peripheral devices.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Making the SCSI Connection

4 Install the supplied VHDCI SCSI cable to the double-stacked SCSI
connector on the back of the SuperLoader/DCA and tighten the
screws. You can install the SCSI cable in either port.

Figure 18 Making the
SCSI Connection

Double-stacked SCSI connector
(SuperLoader DLT)

Note:

Double-stacked SCSI connector
(SuperLoader LTO)

Notice that the connector on the end of the cable is offset.
Make sure that you install it with the correct orientation so
that you can fit a terminator or another cable in the other
port.

5 If the SuperLoader is the last device on the SCSI bus, install the
supplied SCSI terminator to the remaining port that is on the
SuperLoader/DCA, and then tighten the screws.
Note:

On all SuperLoaders, SCSI terminators must be used for
proper operation of the drive.

6 Attach the other end of the SCSI cable to the SCSI host adapter card.
7 Power on any peripheral devices that you powered off in step 2.
Note:

Do not power on the host computer at this time. First, you
must configure the SuperLoader (see Configuration on
page 30).

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Powering On the SuperLoader

After you have made the SCSI connection, you need to connect the
SuperLoader’s power cable and then power on the SuperLoader (see
Powering On the SuperLoader).

Powering On the SuperLoader

A power cable was supplied with your SuperLoader. Carefully inspect it
and make sure that it is the correct one for your country or region. If the
supplied power cable is not correct, contact your customer service
representative or your point-of-sale person.

To Connect the Power Cable:
Note:

The first time you power on the SuperLoader, do not power on
the host first.

1 Make sure the power switch on the back of the SuperLoader is off
(the 0 is pressed).
2 Connect the female end of the power cable to the power connector on
the back of the SuperLoader.
3 Plug the male end of the power cable into the power source.

To Power on the SuperLoader:

1 Push the power switch that is on the back of the SuperLoader to the
On position (the 1 is pressed). Wait while the SuperLoader performs
its POST. During this time, the following activities occur:

•

The LCD screen indicates the model

•

The LCD screen shows the Quantum logo and a progress bar,
indicating the progress of the POST

•

The SuperLoader performs a calibration and magazine element
status

•

The Ready LED flashes green

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Powering On the SuperLoader

Once the power-on sequence completes and the SuperLoader is
ready, the LCD lists the SuperLoader options that are present and the
Ready LED is steady green.
Note:

When the SuperLoader is idle for a while, the company
logo appears, the LCD backlight turns off (into power-save
mode), and the drive type (if known) or the date and time
appears.

Figure 19 Sample Idle
Screen Display
(SuperLoader LTO
illustrated)

HP Ultrium

Note:

After powering up the SuperLoader using the method
described above, you should use the switch on the front to
power off and on the SuperLoader.

2 When you first power on the SuperLoader, it automatically runs a
POST. During the POST, the left (green) LED flashes. After the POST,
the left (green) and right (amber) LED flash alternately back and
forth. Do one of the following:
•

If the SuperLoader powers on successfully, continue configuring
the SuperLoader (see Configuration).

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Configuration

•

If the SuperLoader does not power on successfully, check the
following:
•

Power switch is on

•

Power cable is inserted correctly

•

SCSI bus is terminated

•

SCSI cable is connected to the SuperLoader and host
computer

•

No error code appears on the SuperLoader LCD

If you cannot resolve the problem yourself, contact your service
representative or Quantum Customer Support.
When you first power on the SuperLoader, the setting for the Internet
Protocol (IP) address is static with the address 192.168.20.128. If you
want to use Dynamic Host Configuration Protocol (DHCP) to change
the IP address, see IP Address on page 34. To determine the IP
address when using DHCP, view the Ethernet status information (see
SCSI ID on page 109).

Configuration

2
To configure your SuperLoader, start with the main menu on the front
panel. If the main menu is not already visible on the LCD, press Enter.

Figure 20 LCD Front
Panel

Status
Commands
Configuration
Diagnostics

When you first power on the SuperLoader, the default is set with no
password protection. However, after you set the security option, all the
configuration functionality is password-protected. You need an
administrator-level password to configure the SuperLoader.
30

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Configuration

To Disconnect Power from AC Mains:

1 Press the power switch on the front panel and hold for approximately
five seconds.
2 When the LCD screen goes blank, push the AC power switch on the
back of the SuperLoader to the OFF position (the 0 is pressed).
Note:

The SuperLoader power inlet serves as the disconnect
device.

The configuration submenu has the following options:

Figure 21 Submenu
for Configuration

SuperLoader DLT/SDLT (prior to v45)
#ONFIGURATION
3#3))$
%THERNET
3ET)0
$(#0
3TATIC)0
3ET3UBNET-ASK
3ET'ATEWAY
3ET3.-03ERVER
3ET4IME3ERVER
4IME

#ONFIGURATION
3#3))$
%THERNET
3ET)0
$(#0
3TATIC)0
3ET3UBNET-ASK
3ET'ATEWAY
3ET3.-03ERVER
3ET4IME3ERVER
4IME

3ET4IMEZONE

3ET$ATE4IME
#HANGE-ODE
2ANDOM
3EQUENTIAL
3EQ#YCLE-ODE

#LEANING4APE
!UTO#LEAN

#LEANING4APE
!UTO#LEAN
4APE,OCATION

4APE,OCATION
#OMPRESSION
3ECURITY
3ECURITY
3ET0ASSWORD
/PERATOR
!DMINISTRATOR
3YSTEM5PDATE

-AGAZINES
"OTH
,EFT
2IGHT
#OMPRESSION
3ECURITY
3ECURITY
3ET0ASSWORD
/PERATOR
!DMINISTRATOR
3YSTEM5PDATE

SuperLoader LTO
#ONFIGURATION
3#3))$
3#3))$$RIVE
3#3))$,OADER
%THERNET
3ET)0
$(#0
3TATIC)0
3ET3UBNET-ASK
3ET'ATEWAY
3ET3.-03ERVER
3ET4IME3ERVER
3ET3PEED
-BPS
-BPS
!UTO.EGOTIATE
4IME
3ET4IMEZONE
3ET$ATE4IME
#HANGE-ODE
2ANDOM
3EQUENTIAL
3EQ#YCLE-ODE
#LEANING4APE
!UTO#LEAN
-AGAZINES
"OTH
,EFT
2IGHT
3ECURITY
3ECURITY
3ET0ASSWORD
/PERATOR
!DMINISTRATOR
2ESTORE-FG$EFAULT
3YSTEM5PDATE

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting SCSI ID

To configure the SuperLoader, you must verify the setup of the following:
•

SCSI ID(s). For the SuperLoader DLT and SuperLoader SDLT, there is
a single SCSI ID. For the SuperLoader LTO, there are separate SCSI
IDs for the drive and the loader.

•

Magazine(s)

•

Ethernet IP address (if you are not using DHCP)

•

SNMP server IP address—only if SNMP is being used

•

Time server IP address (or the time zone, date, and time, if
configuring manually)—only if a time server is being used

•

Control mode

•

Security option

Setting SCSI ID

Each SCSI device attached to a server or workstation must have a unique
SCSI ID. For the SuperLoader DLT, you need one SCSI ID for the
SuperLoader. For SuperLoader LTO models, you need to set up separate
SCSI IDs for the tape drive and the SuperLoader.
Check the IDs on all other SCSI devices that are on the SCSI bus,
including the SCSI host adapter, and select unused SCSI IDs for the
SuperLoader robotics (all models) and drive (SDLT 600 drive and LTO
drive only). The factory default SCSI IDs for the SuperLoader robotics,
SDLT 600 drive, and LTO drive are 04 and 05 respectively, but you can
select any unused number between 00 and 15. If the SuperLoader factory
default SCSI IDs are being used by other devices on the SCSI bus, you
need to change these SCSI IDs to avoid conflicts.

To Set the SCSI ID:
1 If the main menu is not already visible, press Enter.
2 On the main menu, scroll to Configuration and press Enter.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting SCSI ID

Figure 22 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

3 On the Configuration submenu, scroll to SCSI ID and press Enter.

Figure 23 Configuration
Menu (LCD)

SCSI

Ethernet
Time
Change Mode
Cleaning Tape

DLT/SDLT

to change
Enter to Continue

SCSI ID Drive: 5
LTO

SCSI ID Loader: 4

4 Scroll to the number you want to set as the SuperLoader’s SCSI ID,
then press Enter. Cycle Power new SCSI ID appears on the LCD.
5 Press and hold the power button on the front panel until System
Shutdown Please Wait appears on the LCD. Power Off appears on the
LCD, then the SuperLoader shuts off.
6 Press the power button again to power on the SuperLoader. The new
SCSI ID is now in effect.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

Setting Ethernet

Ethernet is the method the SuperLoader uses to access a network. With an
Ethernet connection, you can remotely access the SuperLoader over the
network to which it is connected. To use the Ethernet connection, you
must define the following:

IP Address

•

A dynamic or static IP address for the SuperLoader (required)

•

A subnet mask (required)

•

An IP gateway (optional)

•

A Simple Network Management Protocol (SNMP) server (optional)

•

A time server, or set the time and time zone manually (optional)

An IP address is the address of any device attached to a network. Each
device must have a unique IP address. IP addresses are written as four
sets of numbers separated by periods ranging from 0.0.0.0 up to and
including 255.255.255.255.
IP addresses are either permanent or dynamically assigned. A
permanent, or static, address remains the same each time the device
connects to the network. A dynamic address may change each time the
device connects to the network and is assigned by the network server
using DHCP.

To Set a Dynamic IP Address:
1 On the main menu, scroll to Configuration, then press Enter.

Figure 24 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set IP, then press Enter.
4 Scroll to DHCP, then press Enter. Please reboot to use DHCP appears on
the LCD.
5 Press and hold the power button on the front panel until System
Shutdown Please Wait appears on the LCD. Power Off appears on the
LCD, then the SuperLoader shuts off.
6 Press the power button again to power on the SuperLoader. The IP
address is changed.
To display the IP address, see View Ethernet Information on page 96.

To Set a Static IP Address:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 25 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set IP, then press Enter.
4 Scroll to Static IP, then press Enter. The cursor automatically appears
at the first digit.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

Figure 26 Static IP
Selection

DHCP

Static

010.050.021.018

5 At each position of the IP address, use the up and down arrows to
change the value of each digit. Press Enter to advance the cursor to
the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

6 When you have advanced through all of the digits of the IP address,
the SuperLoader displays Enter to save.
7 Press Enter. The Configuration submenu appears and the static IP is
now in effect. You do not need to reboot the SuperLoader.
8 Press Escape or Enter to return to the Ethernet submenu.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

Subnet Mask

Creating a subnet mask is a method to split IP networks into a series of
subgroups, or subnets, to improve performance and security.

To Set a Subnet Mask:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 27 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set Subnet Mask, then press Enter.
4 Scroll to Static IP, then press Enter. The cursor automatically appears
at the first digit.

Figure 28 Set Subnet
Mask

Subnet Mask Address
255.255.255.000

5 At each position of the Subnet Mask address, use the up and down
arrows to change the value of each digit. Press Enter to advance the
cursor to the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

6 When you have advanced through all of the digits of the IP address,
the SuperLoader displays Enter to save.
7 Press Enter. SUB addr changed to appears on the LCD. You do not need
to reboot the SuperLoader.
8 Press Escape or Enter to return to the Ethernet submenu.

IP Gateway

An IP gateway is a device that converts data to the IP protocol.

To Set an IP Gateway:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 29 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set Gateway, then press Enter. The
cursor automatically appears at the first digit.

Figure 30 IP Gateway

Gateway Address

255.255.255.255

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

4 At each position of the gateway address, use the up and down arrows
to change the value of each digit. Press Enter to advance the cursor to
the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

5 When you have advanced through all of the digits of the IP address,
the SuperLoader displays Enter to save.
6 Press Enter. GW changed to appears on the display. You do not need to
reboot the SuperLoader.
7 Press Escape or Enter to return to the Ethernet submenu.

Setting the SNMP
Server
2

An SNMP server monitors a network by processing reporting activity in
each network device (hub, router, bridge, and so on). The server uses this
information to define what is obtainable from each device and what can
be controlled (turned off, on, and so forth).

To Set an SNMP Server:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 31 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set SNMP Server, then press Enter.
The cursor automatically appears at the first digit.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

Figure 32 Set IP
Server

SNMP Server Address

255.255.255.255

4 At each position of the SNMP server address, use the up and down
arrows to change the value of each digit. Press Enter to advance the
cursor to the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

5 When you have advanced through all of the digits of the IP address,
the SuperLoader displays Enter to save.
6 Press Enter. SNMP Server changed to appears on the display. You do
not need to reboot the SuperLoader.
7 Press Escape or Enter to return to the Ethernet submenu.

Setting the Time
Server

If you locate a time server that is compatible with Simple Network Time
Protocol (SNTP), you can connect the SuperLoader to a server that will
supply the correct date and time. The SuperLoader uses this information
to time stamp information in its memory.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Ethernet

To Set a Time Server:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 33 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Ethernet, then press Enter.
3 On the Ethernet submenu, scroll to Set Time Server, then press Enter.
The cursor automatically appears at the first digit.

Figure 34 Setting a
Time Server

Time Server Address

192.005.041.041

4 At each position of the time server address, use the up and down
arrows to change the value of each digit. Press Enter to advance the
cursor to the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

5 When you have advanced through all of the digits of the IP address,
the SuperLoader displays Enter to save.
6 Press Enter. Time Server changed to appears on the display. You do not
need to reboot the SuperLoader.
7 Press Escape or Enter to return to the Ethernet submenu.
SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Time

Setting the Time

The system time is displayed by the On-board Remote Manager and it is
used internally when logging events and errors. The system time is either
regular time or power-on time. Regular time is Month/Date/Year Time,
for example Nov/21/2004 19:28. Power-on time is Power On Cycles/
Power On Hours. For example, POC: 00121, POH: 00002:07:45 where
POC is the number of times the system has booted since it was
manufactured, and POH is the number of hours, minutes, and seconds
since the last system boot. If regular time is known, it will be used,
otherwise, power on time is used.
The SuperLoader LTO and the SuperLoader DLT with an SDLT 600 drive
have the ability to keep track of time when powered off. All other
SuperLoaders must be reset after each power up. The time can be reset
automatically if a time server is configured (see Setting the Time Server
on page 40). Otherwise, the time can be set manually from the front panel
or from the On-board Remote Manager. The time zone setting is not lost
when the SuperLoader is powered off.
Note:

With the SuperLoader LTO and the SuperLoader DLT with the
SDLT 600 drive, the system automatically adjusts for daylight
savings time based on the time zone setting. For all other
SuperLoaders, whether you connect the SuperLoader to a time
server or not, if you want to include time changes for daylight
savings time, you must change the time zone manually.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Time

To Set the Time Zone:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 35 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Time, then press Enter.
3 On the Time submenu, scroll to Set Timezone, then press Enter. The
Time Zone screen appears, allowing you to set the hours. The cursor
automatically appears at the first digit.

Figure 36 Setting a
Time Zone (Hours)

Time Zone: set hrs

GMT -6:00

4 Scroll to set the number of hours’ difference between your local time
and GMT. If you do not know the difference between your local time
and GMT, refer to appendix C on page 251.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Time

Figure 37 Setting a
Time Zone (Minutes)

Time Zone: set hrs

GMT -6:00

5 Scroll to set the number of minutes’ difference between your local
time and GMT, then press Enter. The new time zone is set.
6 Press Escape or Enter as necessary to return to the main menu.

To Set the Date and Time:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 38 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Time, then press Enter.
3 On the Time submenu, scroll to Set Date/Time, then press Enter. The
Date/Time screen appears, allowing you to set the date and time. The
cursor automatically appears at the first digit.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Time

Figure 39 Setting the
Date and Time

YYY.MM.DD.HH.MM
2002.01.01.12.00

Use 24 hour format
Time zone GMT -6:00

4 The first four digits represent the current year. At each position of the
year, use the up and down arrows to change the value of each digit.
Press Enter to advance the cursor to the next digit.
Note:

Throughout this procedure, if you make a mistake, press
Escape to backspace to the digit you want to change.

5 The next two digits represent the current month. At each position of
the month, use the up and down arrows to change the value of each
digit. Press Enter to advance the cursor to the next digit.
6 The next two digits represent the current day. At each position of the
day, use the up and down arrows to change the value of each digit.
Press Enter to advance the cursor to the next digit.
7 The next two digits represent the current hour. At each position of the
hour, use the up and down arrows to change the value of each digit.
Press Enter to advance the cursor to the next digit.
8 The last two digits represent the current minute. At each position of
the minute, use the up and down arrows to change the value of each
digit. Press Enter to advance the cursor to the next digit.
9 Enter to save appears on the LCD. Press Enter to save.
10 Press Escape to return to the main menu.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Change Mode

Setting the Change Mode

You can set the SuperLoader to either Random or Sequential. The default
control mode is Random.
In Random Mode, you (or the backup software) can specify which
cartridge you want to use and where you want it to go. You will probably
use this mode the most.
The Sequential Mode supports certain backup applications that do not
manage media. During backup, when one cartridge is read or written to
the end of the tape, the SuperLoader automatically returns that cartridge
to its slot and loads the cartridge from the next higher numbered slot to
the tape drive to be read or written to. This continues until the backup
software stops accessing the drive or until all the cartridges have been
sequentially accessed. The SuperLoader does not move the media until
the host requests the tape drive to unload the tape via a SCSI unload
command.
In Seq Cycle Mode, which is an option of the Sequential Mode, the
SuperLoader automatically starts over with magazine slot 1 when the last
cartridge is used (slot 16 or highest filled slot). If this control mode is not
set, the SuperLoader stops when the last cartridge available has been
used. In Seq Cycle Mode, the SuperLoader continues to cycle until a user
stops it.

To Set the Change Mode:
1 On the main menu, scroll to Configuration, then press Enter.

Figure 40 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Change Mode

2 On the Configuration menu, scroll to Change Mode, then press Enter.
The mode options appear. A check mark appears next to the
currently enabled mode.
3 Do one of the following:
•

To leave the mode the same, press Escape.

•

To modify the change mode, scroll to the mode to which you
want to set the SuperLoader and press Enter. Reboot to enable new
mode appears on the LCD.
•

Press and hold the power button on the front panel until
System Shutdown Please Wait appears on the LCD. Power Off
appears on the LCD and the SuperLoader shuts off.

•

Press the power button again to power up the SuperLoader.
The new control mode is now in effect.

Note:

Sequential Mode
Operations
2

When you enable Sequential Mode, the loader device no
longer appears on the SCSI bus; only the tape drive
appears.

If you enable Sequential Mode, you must use the Sequential Ops submenu
under the Commands menu to operate the SuperLoader after you reboot.
•

The Start command allows you to load the first cartridge.

•

The Resume command allows you to continue from the next unused
slot, if a user stopped the cycle.

•

The Stop command allows you to stop the cycle.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting the Change Mode

To Start Sequential Mode Operation:

1 On the main menu, scroll to Commands, then press Enter.

Figure 41 Main Menu
(LCD)

Status

Commands
Configuration
Diagnostics

2 On the Commands menu, scroll to Sequential Ops, then press Enter.
3 On the Sequential Ops submenu, scroll to Start, then press Enter.
Moving first tape to drive appears on the LCD.

To Stop Sequential Mode Operation:
1 On the main menu, scroll to Commands, then press Enter.

Figure 42 Main Menu
(LCD)

Status

Commands
Configuration
Diagnostics

2 On the Commands menu, scroll to Sequential Ops, then press Enter.
3 On the Sequential Ops submenu, scroll to Stop, then press Enter.
Ejecting tape from drive appears on the LCD.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Security

To Resume Sequential Mode Operation:

1 On the main menu, scroll to Commands, then press Enter.

Figure 43 Main Menu
(LCD)

Status

Commands
Configuration
Diagnostics

2 On the Commands menu, scroll to Sequential Ops, then press Enter.
3 On the Sequential Ops submenu, scroll to Resume, then press Enter.
Moving next tape to drive appears on the LCD.

Setting Security

You can add security to the front panel by password-protecting the
SuperLoader’s functionality. The security only protects the front panel
functionality. The default security setting is Off, meaning that no
password is required. However, you can enable the security option so
that users must enter a password to access functionality.

Security Option

When you first power on the SuperLoader, the security option is set to
Off. Use the following procedure to enable the security option. You must
have an administrator-level password to set passwords.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Magazines

To Set the Security Option:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 44 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Security, then press Enter.
3 On the Security submenu, scroll to Security. If a check mark appears
after the work, the security option is on. If no check mark appears, the
security option is off.
4 To change the setting, press Enter. This toggles the security option.
For example, if the security option was set to On, it is now set to Off,
and no check mark appears.

Setting Magazines

In some cases, SuperLoader owners were being charged Independent
Software Vendor (ISV) licensing fees for two-magazine SuperLoaders
although only one magazine was configured. This occurred because the
ISV software was registering the SuperLoader as a two-magazine device,
regardless of the number of magazines configured.
With the release of v20 and v45 autoloader firmware, you have the ability
to set the number of magazines being used in the SuperLoader.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Setting Magazines

v20 Firmware and
the SuperLoader
LTO
2

The v20 autoloader firmware was written to allow ISV packages to
correctly identify the configuration of LTO-based SuperLoaders. This
firmware release does not require changing the existing versions of the
drive code. After installing v20 and configuring your SuperLoader LTO
(see Setting Magazines), your one-magazine SuperLoader will be
identified properly by the leading ISV packages. The autoloader
firmware upgrade allows you to take advantage of lower ISV licensing
fees for single-magazine operation.

v45 Firmware and
the SuperLoader
DLT (excludes
DLT1)
2

The v45 autoloader firmware was written to allow ISV packages to
correctly identify the configuration of DLT-based SuperLoaders. This
firmware release does not require changing the existing version of the
drive code. After installing v45 and configuring your SuperLoader DLT
(excluding the SuperLoader DLT1), your one-magazine SuperLoader will
be identified properly by the leading ISV packages. The autoloader
firmware upgrade allows you to take advantage of lower ISV licensing
fees for single-magazine operation. After installing the firmware, follow
the configuration procedure outlined in Setting Magazines.

v45 Firmware and
the SuperLoader
DLT1
2

The v45 autoloader firmware was written to allow ISV packages to
correctly identify the configuration of SuperLoader DLT1.
Note:

This firmware release requires that the drive firmware be
upgraded to v63 at the same time the SuperLoader firmware
is upgraded to v45.

The autoloader and drive firmware upgrades allow you to take
advantage of lower ISV licensing fees for single-magazine operations.
After installing the firmware, follow the configuration procedure
outlined in Setting Magazines.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Passwords

Passwords

2
Many operations on the SuperLoader are password-protected to ensure
data integrity. You can set passwords to administrator level and to
operator level. Operator-level users have access to the Commands and
Status menus. Administrator-level users have access to all functionality.
Note:

Passwords must be exactly six numeric characters long. The
default is 000000 for both the administrator and operator
password.

To Set a Password:

1 On the main menu, scroll to Configuration, then press Enter.

Figure 45 Main Menu
(LCD)

Status
Commands

Configuration
Diagnostics

2 On the Configuration menu, scroll to Security, then press Enter.
3 On the Security submenu, scroll to Set Password, then press Enter.
4 To set a password to the operator level, scroll to Operator. To set a
password to the administrator level, scroll to Administrator, then
press Enter. The Set Password screen appears.
5 Press Enter. If you are not logged in as Administrator, press Enter
again to log in. A textbox appears above the first asterisk.
6 In the textbox, scroll to the first character of the password. The cursor
automatically appears at the first number of the password.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Passwords

Figure 46 Password
Screen

7 At each position of the password, use the up and down arrows to
change the value of each number. Press Enter to advance the cursor to
the next number.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

8 Press Enter. The textbox above the asterisk disappears and another
textbox appears above the next asterisk.
9 Repeat steps 7 and 8 to enter the remaining digits of the password.
When you have entered six numbers, the SuperLoader displays
Submit Password below the asterisks.
10 Press Enter to submit the password. Password Successfully changed
appears on the LCD.
11 Press Enter. The Operator and Administrator options reappear. You
can either enter another password or press Escape or Enter to return
to the main menu.

Getting Lost
Passwords

If you forget the administrator-level password, you cannot access the
SuperLoader’s functionality to enter a new password. In this case, you
must call your customer service representative. When you call, have the
SuperLoader connected to the Ethernet and open the On-board Remote
Manager.
Note:

You can reset front panel passwords to the factory defaults
from the On-board Remote Manager. However, if the Onboard Remote Management passwords are lost, you must call
Quantum Customer Support.

SuperLoader User’s Guide

Chapter 2 Installation and Configuration
Passwords

SuperLoader User’s Guide

Chapter 3

Tape Cartridge Use

Your SuperLoader uses magnetic tape technology to collect, backup, and
archive data. Magnetic tape is made of flexible plastic that is coated with
a ferromagnetic material on one side. A read/write head in the tape drive
discharges electrical impulses onto the moving ferromagnetic surface,
recording data as bits of positive and negative polarity. Therefore, it is
important to protect the tape from magnetic fields by properly caring for
them.
This chapter describes the magnetic tapes and how to handle them
properly. It also describes how to clean the tape drive.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Cartridges Defined

Tape Cartridges Defined

Magnetic tape comes in many sizes and shapes. Your SuperLoader uses
DLTtape™ IV, Super DLTtape I (SDLT I), Super DLTtape II, or Ultrium™
format tape (LTO). The type of drive installed in your SuperLoader
determines which tape you use.
Caution:

Do not load Super DLTtape II cartridges into a SDLT 220
or SDLT 320 drive. The Super DLTtape II may become
lodged in the drive. The DCA must be removed from the
SuperLoader and the tape cartridge extracted manually
from the drive.

For the DLT1 tape drive, only use DLTtape IV cartridges. DLTtape IV
cartridges contain DLTtape, which provides a storage capacity of up to
40 GB (native) per cartridge. The tape cartridge shell is charcoal and has
no pattern (see figure 47).
Note:

The DLT1 tape drive automatically detects any other
cartridge types and any cartridges that have an
unrecognized format. Do not use DLTtape III, IIIxt, or
Cleaning Tape III cartridges.

Note:

The SDLT 600 drive automatically detects any other
cartridge types and any cartridges that have an
unrecognized format. Do not use DLTtape III, IIIxt, or
Cleaning Tape III cartridges.

For the SDLT 220 or SDLT 320 tape drives, use Super DLTtape I
cartridges. Super DLTtape I cartridges contain Super DLTtape, which
provides a storage capacity of up to 110 GB (native) per cartridge in the
SDLT 220, and 160 GB (native) per cartridge in the SDLT 320. The tape
cartridge shell is green in color and has a distinctive pattern (see
figure 47).

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Cartridges Defined

For the SDLT 600 tape drive, use Super DLTtape II cartridges. Super
DLTtape II provides a storage capacity of up to 300 GB (native) per
cartridge in the SDLT 600. The tape shell is blue in color and has a
distinctive look (see figure 48).
Note:

The Super DLTtape cartridge has a keying feature to
ensure it cannot be loaded into previous generation DLT
drives. However, data backed up on a DLTtape IV
cartridge can be retrieved by a Super DLTtape-based drive
containing the backward-read compatible features.

Note:

The Super DLTtape II cartridge has a keying feature to
ensure it cannot be loaded into previous generation DLT
drives. However, data backed up on a DLTtape IV
cartridge can be retrieved by a Super DLTtape-based drive
containing the backward-read compatible features.

Figure 47 DLTtape IV
and Super DLTtape I
Cartridges

DLTtape IV
Super DLTtape I

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Cartridges Defined

Figure 48 SDLT II
Cartridge

SDLT II Cartridge (for SDLT 600 drives)

For the Hewlett-Packard (HP) LTO tape drive, use Ultrium format tape
cartridges, generation 1 or 2. Ultrium format tape cartridges (see
figure 49) provide a native storage capacity of 100 GB (generation 1) or
200 GB (generation 2) per cartridge.

Figure 49 Ultrium
Format Tape Cartridge

LTO Cartridge (generation 1 and 2)

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Maintenance

Tape Maintenance

To greatly reduce the chance of problems with your tape cartridges or
damage to your tape drive, follow the guidelines as listed in the
appropriate tape product manuals supplied with the cartridges.

The Write-Protect Switch

All DLT tape cartridges have a write-protect switch (see figure 50) to
prevent accidental erasure of data. When you enable write-protection,
existing data on the tape cannot be overwritten, nor can additional data
be appended to the tape. When you disable write-protection, existing
data on the tape can be overwritten, and additional data can be
appended.
Note:

Before loading a cartridge into your SuperLoader, make sure
that you set the write-protect switch to the desired position.

Figure 50 WriteProtect Switch (SDLT
Shown)

Orange indicator

Write-protect
Write

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning

Table 4 shows the status of the indicator and the results for each writeprotect switch position.

Table 4 Write-Protect
Switch Positions

Write-Protect Switch
Position

Write-Protect
Indicator

Result

Write-Protected

Visible

Data cannot be written to the tape.
Existing data on the tape cannot be overwritten.
Additional data cannot be appended to the media.

Write-Enabled

Not visible

Unless the cartridge is write-protected via software:
• data can be written to the tape.
• existing data on the tape can be overwritten.
• additional data can be appended to the media.

Tape Drive Cleaning

Your tape drive’s read/write head may need to be cleaned periodically.
When cleaning is needed, the drive automatically requests cleaning. An
autoclean operation can be managed by the backup software or the
SuperLoader.
Note:

Do not configure both the SuperLoader and the backup
software to autoclean the drive.

You can also initiate a manual cleaning from the front panel and
On-board Remote Manager as needed.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning

To clean your tape drive, you need to use a cleaning tape. The cleaning
tape looks similar to a data tape, except the tape shell is a generally a
different color, such as beige.
Note:

Insert the Cleaning
Tape
3

If Auto Clean is not enabled using the SuperLoader, you
should not allocate a slot for the cleaning tape through the
SuperLoader. Instead, allocate a slot through your application.

You can insert the cleaning tape by one of the following methods:
•

Load the cleaning tape directly into an ejected magazine and then
reload the magazine (see Eject a Magazine on page 82).

•

Insert the cleaning tape through the mailslot.

To Insert a DLT/SDLT Cleaning Tape through the Mailslot:
Note:

This process is for the SuperLoader DLT with firmware
versions prior to v45.

1 On the main menu, scroll to Command, then press Enter.
2 On the Command submenu, scroll to Cleaning Tape, then press Enter.
3 On the Cleaning Tape submenu, scroll to Enter Cleaning Tape, then
press Enter. A countdown appears on the LCD. You have 20 seconds
to insert the cleaning tape through the mailslot before it re-locks.
Push the cartridge in until you meet resistance. If you do not push the
cartridge in far enough, the SuperLoader rejects the tape.
4 Once you have inserted the cartridge, the prompt Enter to Continue
appears. You have 20 seconds to respond, then press Enter.
Note:

If the insert cartridge function fails, the cartridge ejects and
you will have to perform steps 3 and 4 again.

5 Once you insert the cleaning tape through the mailslot, proceed
directly to manual cleaning or store the cleaning tape in a magazine
slot to be used later (see Manual Cleaning (DLT/SDLT Only)).

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning

To Insert an LTO Cleaning Tape Through the Mailslot:
Note:

This process is for the SuperLoader LTO with firmware
version v20 or later, and the SuperLoader DLT with firmware
versions v45 or later.

1 On the main menu, scroll to Configuration, then press Enter.
2 On the Configuration submenu, select Auto Clean, then press Enter.
The system displays a magazine map (see figure 51) and prompts
you to select a location for the cleaning tape.

Figure 51 Magazine
Map
Slot 1

Slot 2*

Slot 3*

Slot 4*

Slot 5

Slot 6

Slot 7*

Slot 8*

Slot 9

Slot 10

Slot 11*

Slot 12*

Slot 13*

Slot 14

Slot 15

Slot 16!

3 Scroll to the slot where you want to store the cleaning tape, then press
Enter.
4 Insert the cleaning cartridge into the mailslot. The SuperLoader
automatically moves the cleaning cartridge to the location you
selected in step 3.
Note:

Since the cleaning cartridge is stored in a designated slot as
part of the insertion procedure, a separate procedure to
store the cleaning tape is not required.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning

Storing the
Cleaning Tape
(DLT/SDLT Only) in
a Magazine
3

Storing your DLT/SDLT cleaning tape in a magazine is a good practice.
When you store the cleaning tape, you can use it in the following ways:
•

You can use it later for manual cleaning (see Manual Cleaning (DLT/
SDLT Only)).

•

If the Auto Clean function is enabled, the SuperLoader can move the
cleaning tape from the magazine slot to the tape drive and, after the
cleaning cycle, return it to its slot (see Auto Clean).

•

If the backup software’s cleaning function is enabled, the software
can move the cleaning tape from the magazine slot to the tape drive
and, after the cleaning cycle, return it to its slot. For more
information, see your backup software’s documentation.

To Store the DLT/SDLT Cleaning Tape:
Note:

This process is for the SuperLoader DLT with firmware
versions prior to v45.

1 After you insert the DLT/SDLT cleaning tape through the mailslot,
scroll to Configuration on the main menu, then press Enter. The
Configuration submenu appears.
2 On the Configuration submenu, scroll to Tape Location, then press
Enter. A map of all the magazine slots appears (see figure 51).
Whenever a map of the magazine slots appears on the display, an
asterisk (*) indicates a slot that is occupied by a data cartridge, and an
exclamation point (!) indicates a slot that is assigned to a cleaning
cartridge. An ampersand (@) indicates an empty slot that is reserved
for use by a cleaning cartridge.
3 Scroll to the slot where you want to store the cleaning tape, then press
Enter. The SuperLoader moves the tape to its new location.
Note:

If you store the cleaning tape, you must specify in which
slot the tape is to be stored.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning

Eject the Cleaning
Tape
3

You need to eject the cleaning tape from the SuperLoader under the
following conditions:
•

If you do not want to store the cleaning tape in a magazine slot after
manually cleaning the tape drive (DLT/SDLT only)

•

If the cleaning tape has expired

When the tape has been used up, Cleaning Tape Expired appears on the
front panel LCD. If you store your cleaning tape, store a new cleaning
tape after you eject the expired one (see Manual Cleaning (DLT/SDLT
Only)).

To Eject a DLT/SDLT Cleaning Tape
(on Libraries with Firmware prior to v45):

1 On the main menu, scroll to Command, then press Enter.
2 On the Command submenu, scroll to Cleaning Tape, then press Enter.
3 On the Cleaning Tape submenu, scroll to Eject Cleaning Tape, then
press Enter. The SuperLoader ejects the cleaning tape from the
mailslot.

To Eject a Cleaning Tape
(on Libraries with Firmware v45 or later):

1 On the main menu, scroll to Configuration, then press Enter.
2 On the Configuration submenu, scroll to Auto Clean, then press Enter.
This deselects Auto Clean and causes the cleaning tape to be ejected.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning Methods

Tape Drive Cleaning Methods

You can clean your tape drive in three ways:

Manual Cleaning
(DLT/SDLT Only) 3

•

Manual cleaning (DLT/SDLT only)

•

Auto Clean

•

Software

If neither Auto Clean nor the backup software’s cleaning option are
enabled, and the drive requires cleaning, the SuperLoader displays a
cleaning message on the LCD.
Note:

This process is for the SuperLoader DLT with firmware
versions prior to v45.
For SuperLoader DLT and SuperLoader SDLT units with
firmware versions of v45 or later, a manual clean can be done
by simply moving a cleaning tape to the drive. You can either
insert a cleaning tape from the mailslot directly to the drive as
shown in Insert a Single Cartridge on page 78, or if the
cleaning tape resides in a magazine slot, see Move a Single
Cartridge on page 80.

Caution:

Because the cleaning cartridge is abrasive, you should not
use it unless the cleaning message appears.

To Clean the Tape Drive Manually:

1 On the main menu, scroll to Command, then press Enter.
2 On the Command submenu, scroll to Cleaning Tape, then press Enter.
3 On the Cleaning Tape submenu, scroll to Load to Drive, then press
Enter. The SuperLoader moves the cleaning tape from its slot to the
tape drive and then cleans the drive with it. When the cleaning is
finished, you must return the cleaning tape to its magazine slot.
4 On the main menu, scroll to Command, then press Enter.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning Methods

5 On the Command submenu, scroll to Cleaning Tape, then press Enter.
6 On the Cleaning Tape submenu, scroll to Unload from Drive, then
press Enter. The SuperLoader removes the cleaning tape from the
tape drive.
7 When you have finished manually cleaning the tape drive, do one of
the following:

Auto Clean

•

Store it to its magazine slot (see Storing the Cleaning Tape (DLT/
SDLT Only) in a Magazine).

•

Eject the cleaning tape from the SuperLoader (see Eject the
Cleaning Tape).

The Auto Clean feature permits the SuperLoader to automatically
perform the cleaning process without interrupting normal operations.
The Auto Clean feature is disabled (turned off) by default.
With Auto Clean enabled, the SuperLoader monitors the cleaning
requirements of the tape drive. When the drive indicates a Cleaning
Needed status, the SuperLoader automatically checks the tape drive for a
data cartridge and, if a data cartridge is loaded, the SuperLoader waits
for the host to eject the cartridge from the drive. Then, the SuperLoader
removes the cleaning cartridge from its slot and inserts it into the tape
drive. After the cleaning completes, the SuperLoader puts the cleaning
tape away and then awaits the next command. Even if the user requests a
data cartridge to be loaded, the SuperLoader uses the cleaning tape first.
During the cleaning cycle, the LCD screen shows the following messages
indicating the progress:
•

Loading Cleaning Cartridge. The SuperLoader is loading the cleaning
cartridge from its magazine slot into the tape drive.

•

Cleaning Drive. The cleaning cartridge is running in the tape drive.

•

Unloading Cleaning Cartridge. The SuperLoader is returning the

cleaning tape to its magazine slot.
Note:

If you enable Auto Clean, make sure the cleaning option in
your backup software is turned off.

After completing the cleaning cycle, the SuperLoader returns the cleaning
cartridge to its slot.

SuperLoader User’s Guide

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning Methods

Before you enable the Auto Clean option, you must designate which slot
contains the cleaning cartridge and load the cleaning cartridge into that
slot. If you have not done this, the SuperLoader will not allow you to
enable Auto Clean.

To Set Auto Clean:

1 On the main menu, scroll to Configuration, then press Enter.
2 On the Configuration submenu, scroll to Cleaning Tape, then press
Enter.
3 On the Cleaning Tape submenu, scroll to Auto Clean On/Off. If Auto
Clean is enabled, the menu item appears as Auto Clean On. If Auto
clean is disabled, it appears as Auto Clean Off.
4 To change the setting, press the up or down scroll key once, then
press Enter.

Software

Set the cleaning option in your software application (if available) so that
the software monitors drive cleaning. If your application software
supports automatic cleaning, store a cleaning cartridge in the slot
specified by the application.

SuperLoader User’s Guide

SuperLoader User’s Guide
Super DLTtape I

Super DLTtape II

Key

Cleaning Tape Key

DLTtape III

DLTtape IIIXT

DLTtape IV

DLTtape VS1

Super DLTtape I

Super DLTtape II

M E D I A

110 | 11

SDLT 220

160 | 16

300 | 36

SDLT 600

15 |1.5

DLT 2000XT

SDLT 320

10|1.25

DLT 2000

D R I V E S

35|5

DLT 7000

40 |6

DLT 8000

DLT VS

40|3

DLT1

DLT VS80

Read and write compatible indicator

Read only compatible indicator

Compatibility information is found by
starting at arrows

Native capacity (GB) and transfer rate
(MB per sec)

Optimum drive and media in shaded areas

Cleaning Tape III

20|1.5

DLT 4000

110|11

SDLT 220

SDLT 600
300|36

SDLT Cleaning Tape

160|16

SDLT 320

•

Compatibility sample:
Start at the arrow below the drive and
move left:
SDLT 600 is read compatibile with
Super DLTtape I media written by the
SDLT 320 and SDLT 220.
SDLT 320 using Super DLTtape I reads
data written by SDLT 220 and writes in
SDLT 220 mode.

Optimum performance sample:
The SDLT 600 uses Super DLTtape II,
and has a native capacity of 300GB at
34 MB/sec transfer rate.

DLT VS160

80|8

DLT VS160

Chapter 3 Tape Cartridge Use
Tape Drive Cleaning Methods

Figure 52 Media
Compatibility Chart

Chapter 4

SuperLoader Operation

This chapter describes how to operate the SuperLoader.
You can operate the SuperLoader by any of the following methods:
•

SuperLoader’s front panel

•

Ethernet On-board Remote Management

•

Host backup software

The front panel is located on the front of the SuperLoader and must be
operated manually.
The Ethernet connection allows you to perform administrative functions
remotely using On-board Remote Management.
The SCSI bus connects the SuperLoader to the host server and the backup
software. You can perform any functions contained in the backup
software.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Components

Front Panel Components

The front panel includes a blue backlit LCD, four function keys (▲ [scroll
up], ▼ [scroll down], Enter, and Escape), and two LEDs.

Function Keys

Use the function keys to navigate through the menu and select options.
Use the up and down scroll buttons to position the cursor next to the item
you want. Once the cursor is in place, press Enter to select the item. To
return to a previous menu without making a selection, use the Escape
button. The Escape button can also function as a backspace key.

LEDs

The LEDs display SuperLoader and drive status information. When the
SuperLoader is powered on, the left, green LED gives ready status
information, and the right, amber LED gives fault status information.

Table 5 LED Display

Indicator

State

Operating Condition

Left (green)

SuperLoader and tape drive are idle.

Slow flash

Tape drive only is active.

Fast flash

SuperLoader only is active or SuperLoader and
tape drive are active.

Off

No errors or problems detected.

Tape drive or SuperLoader error is detected.

Continuous flash

Non-hardware error or attention message is
detected (for example, cleaning is required).

Brief flash

POST in progress.

Right (amber)

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Menus

LCD

The screen displays a scrolling menu that allows you to access
information and execute commands.
Note:

When the SuperLoader is idle for a few minutes, the logo
screen saver appears on the LCD. Press any function key to
bring up the top-level menu.

The four menus displayed on the LCD are circular menus. That is, you
can scroll through the options using either the up or down scroll buttons.

Front Panel Menus

The first menu on the front panel contains the top-level menu items, each
of which contains submenus as shown in figure 53 (SuperLoader DLT)
and figure 54 (SuperLoader LTO).

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Menus

Figure 53 SuperLoader
DLT Menu Tree
Structure

Status
AutoLoader
Status

Commands

Configuration
SCSI ID

Eject
Tape to Mail Slot

Error Logs

Ethernet

Hard

Set IP

Version

By Barcode

Element Status

By Location

DHCP

From Drive

Static IP

Drive
Status

Right Magazine

Version

Left Magazine

Ethernet

Enter (Mail Slot)
To Drive
To Location
Move
Inventory
Enter Password

Administrator

Load to Drive
Unload from Drive
Enter Cleaning Tape
Eject Cleaning Tape
Sequential Ops
Start
Resume
Stop
Home

Health Check

Set SNMP Server

Picker Test

Set Time Server

Magazine Test

Time

Inventory Test
Set Timezone

Drive Read Test

Set Date/Time

Drive Write Test

Change Mode

Mixed

Cleaning Tape
Auto Clean
Tape Location
Magazines
Both
Left
Right
Compression
Security
Security
Set Password
Operator
Administrator
System Update

Halt Test

Set Gateway

Seq Cycle Mode

Cleaning Tape

Update

Self Test

Sequential

Log Out

Soft

Set Subnet Mask

Random

Operator

Diagnostics

SuperLoader User’s Guide

Drive Read/Write
Sales Demo

Chapter 4 SuperLoader Operation
Front Panel Menus

Figure 54 SuperLoader
LTO Menu Tree
Structure

Status
AutoLoader
Status

Commands

SCSI ID

Eject
Tape to Mail Slot

Version

By Barcode

Element Status

By Location

Drive

Right Magazine

Version

Left Magazine

Flex IO

Error Logs
Hard

SCSI ID Loader

Soft
Update

Set IP
DHCP
Static IP
Set Subnet Mask

Enter (Mail Slot)

Diagnostics

SCSI ID Drive
Ethernet

From Drive

Status

Ethernet

Configuration

Set Gateway

Halt Test
Self Test
Health Check
Picker Test

To Drive

Set SNMP Server

Magazine Test

To Location

Set Time Server

Inventory Test

Set Speed

Sales Demo

Move
Inventory

10 Mbps

Enter Password

100 Mbps
Auto Negotiate

Operator
Administrator

Set Timezone

Log Out
Sequential Ops
Start
Resume
Stop
Home

Time
Set Date/Time
Change Mode
Random
Sequential
Seq Cycle Mode
Cleaning Tape
Auto Clean
Magazines
Both
Left
Right
Security
Security
Set Password
Operator
Administrator
Restore Mfg Defaults
System Update

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Menus

All the functionality accessed from the scrolling menu is passwordprotected. Two levels of security are built into the menu. The lower-level
security is the operator level and the higher-level security is the
administrator level. There is one password for each level.
The administrator password allows access to all the functionality
available. The operator password allows access to all the functionality in
the Command and Status submenus.

Commands Menu 4

Status Menu

Using the Commands menu, you can perform the following procedures.
The list of procedures follows the order of the Commands menu.
•

Eject a Single Cartridge on page 80

•

Eject a Magazine on page 82

•

Insert a Single Cartridge on page 78

•

Install a Magazine on page 83

•

Move a Single Cartridge on page 80

•

Run Inventory on page 98

•

Enter Passwords

•

Insert the Cleaning Tape on page 61 (DLT/SDLT only)

•

Eject the Cleaning Tape on page 64 (DLT/SDLT only)

•

Logout

•

Set to Home on page 106

Using the Status menu, you can perform the following procedures. The
list of procedures follows the order of the Status menu.
•

View SuperLoader Status on page 90

•

View Firmware Version on page 92

•

View Element Status on page 92

•

View Tape Drive Status on page 94

•

View Tape Drive Version on page 95

•

View Ethernet Information on page 96

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

Configuration
Menu

Diagnostics Menu 4

Using the Configuration menu, you can perform the following
procedures. The list of procedures follows the order of the Configuration
menu.
•

Setting SCSI ID on page 32

•

Setting Ethernet on page 34

•

Setting the Time on page 42

•

Setting the Change Mode on page 46

•

Set Data Compression on page 98.

•

Set Security Options on page 118

•

Updating the System on page 99.

Using the Diagnostics menu, you can view the Error Logs and also run
diagnostic tests.

Front Panel Functionality
Note:

If security is enabled and you try to execute a command
without entering a password, the SuperLoader displays the
Enter Password screen until you enter a password. Once you
enter a password, the SuperLoader takes you back to the
command screen that you were at prior to entering the
password.

You can perform the following functions through the front panel.

Enter Passwords 4

Many functions on the SuperLoader may be password protected to
ensure data integrity. To access the menu items necessary to execute these
functions, you must first enter your password. All passwords are six
numeric digits long.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

To Enter a Password:

Security must be turned on before you can enter a password (see Set
Security Options on page 118).
1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Enter Password, then press
Enter.
3 On the Enter Password submenu, scroll to:
•

Operator to enter an operator-level password.

•

Administrator to enter an administrator-level password.

4 Press Enter. The Login screen appears with a row of asterisks. A
textbox appears above the first asterisk.
5 In the textbox, scroll to the first number of the password. The cursor
automatically appears at the first character of the password. The
following is an example screen for an Administrator.

Figure 55 Log In
Sample

6 At each position of the password, use the up and down arrow to
change the value of each number. Press Enter to advance your cursor
to the next digit.
Note:

If you make a mistake, press Escape to backspace to the
digit you want to change.

7 Press Enter. The textbox above the asterisk disappears and another
textbox appears above the next asterisk.
8 Repeat steps 6 and 7 to enter the remaining digits of your password.
When you have finished entering your password, the LCD displays
Submit Password below the asterisks.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

9 Press Enter to submit your password. You return to the Enter
Password submenu. If you submitted an incorrect password, Incorrect
appears on the LCD and the row of asterisks reappears so that you
can re-enter the password.
When you enter a password, all password-protected functionality is
available until you log out (see Logout). If you do not use the front panel
for a period of time, the logo reappears on the LCD. When the logo
reappears, the SuperLoader has automatically logged you out. You will
have to re-enter your password again to access the menu functionality.

Logout

To logout of the SuperLoader, use the following procedure.
1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Log Out, then press Enter.
Session Complete appears on the LCD.
Note:

You can also press Escape to log out. Continue pressing
Escape as required until the logo appears.

Set Change Mode
Settings
4

To modify the change mode, see Setting the Change Mode on page 46.

Using Data
Cartridges

If your SuperLoader is equipped with the DLT1 drive, you must use
DLTtape IV media. If your drive is the SDLT 220, SDLT 320, or SDLT 600
drive, it can read DLTtape IV media but can read and write only to SDLT
tape. If your SuperLoader is equipped with the LTO drive, it can read and
write to Ultrium format tape only.

If you try to load an incompatible tape, the fault status LED will show
solid yellow and the LCD screen shows an error message.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

Typically, when you first install your SuperLoader, you load your
cartridges into the magazines and then load the magazines into the
SuperLoader. However, you can insert and eject cartridges individually
using the mailslot, or you can eject a magazine, manually load and
unload cartridges, then load the magazine back into the SuperLoader.
The SuperLoader automatically detects the presence of a cartridge in the
magazine slot.
Note:

On the front panel menu, whenever you see Enter or Eject, it
means the tape enters and leaves the SuperLoader through the
mailslot. Whenever you see Load or Unload, it means the tape
is loaded into or unloaded from the tape drive.

If you try to perform an illegal operation, the SuperLoader refuses to
perform the operation. For example, if you try to load a cartridge through
the mailslot to the drive but the drive already contains a cartridge, the
mailslot does not unlock. If you try to unload a cartridge from the drive
while the SuperLoader is writing to the tape, the command will not be
initiated until the write command is completed.

Insert a Single
Cartridge

When you want to load a single cartridge into the SuperLoader, you can
use the mailslot. However, if the Security option is turned on, you have to
enter a valid password to unlock the mailslot before you can load a
cartridge. When you insert a cartridge through the mailslot, you can load
it into the tape drive or store it in a magazine.

To Insert a Cartridge in the Tape Drive:
1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Enter, then press Enter.
3 On the Enter submenu, scroll to To Drive, then press Enter.
Note:

After Load cartridge appears on the LCD, a countdown
appears. You have 20 seconds to load a cartridge through
the mailslot before it re-locks.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

Note:

For the SuperLoader DLT, push in the cartridge until you
meet resistance. The cartridge will be about two inches
(5.0 cm) inside the mailslot, and only the end of the
cartridge will be visible through the mailslot door.
For the SuperLoader LTO, push in the cartridge
completely. The door cover drops and lightly taps your
fingers when the cartridge is inserted completely.

Figure 56 Loading a
Cartridge (SDLT Tape
Shown)

4 Once you have inserted the cartridge, the prompt Enter to Continue
appears. You have 20 seconds to press Enter in response.
Note:

If the insert cartridge function fails, the cartridge ejects and
you will have to perform steps 3 and 4 again.

To Insert a Cartridge in a Magazine Slot:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Enter, then press Enter.
3 On the Enter submenu, scroll to To Location, then press Enter. A map
of all the magazine slots appears. Slots that are occupied by a data
cartridge are indicated by an asterisk (*). The slot that is occupied by
a cleaning tape is indicated with an ampersand (@), if AutoClean is
enabled.
SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

4 Scroll to the slot where you want to store the cartridge, then press
Enter. After Load cartridge appears on the LCD, a countdown appears.
You have 20 seconds to load a cartridge through the mailslot before it
re-locks. The SuperLoader automatically loads the cartridge into the
selected slot.
Note:

If the load cartridge function fails, the cartridge ejects and
you will have to perform steps 3 and 4 again.

5 Once you have inserted the cartridge, the prompt Enter to Continue
appears. You have 20 seconds to press Enter in response.

Move a Single
Cartridge

You can easily move a single cartridge from one location to another
inside the SuperLoader.

To Move a Single Cartridge:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Move, then press Enter. The
Move screen appears under From:, scroll to the current location of the
cartridge you want to move. Slots that are occupied by a data
cartridge are indicated by an asterisk (*), then press Enter.
3 Under To:, scroll to the location to which you want to move the
cartridge. Slots that are occupied by a data cartridge are indicated by
an asterisk (*), then press Enter. The LCD shows Ent or Esc? below
your selections.
4 Press Enter. An hourglass appears on the LCD as the SuperLoader
moves the cartridge to its new location.
If you select an empty location, No Source Element appears on the
LCD. Choose a different location.
If you select a location that is already occupied, Destination Full
appears on the LCD. Choose a different location.

Eject a Single
Cartridge

When you want to remove a single cartridge from the SuperLoader, you
can specify the cartridge you want by bar code or location, or choose the
cartridge currently in the tape drive.
SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Front Panel Functionality

To Eject a Cartridge by Bar Code:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Eject, then press Enter.
3 On the Eject submenu, scroll to Cartridge, then press Enter.
4 Scroll to By Barcode. A bar code label appears.
5 Scroll to the label that corresponds to the cartridge you want to eject.
Press Enter. An hourglass appears on the LCD as the cartridge you
want is ejected from the mailslot. Wait until the hourglass disappears
from the LCD before pulling out the cartridge.

To Eject a Cartridge by Location:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Eject, then press Enter.
3 On the Eject submenu, scroll to Cartridge, then press Enter.
4 Scroll to By Location. A map of all the magazine slots appears. Slots
that are occupied by a data cartridge are indicated by an asterisk (*).
The slot that is occupied by a cleaning tape is indicated with an
ampersand (@), if AutoClean is enabled. Scroll to the slot containing
the cartridge you want to eject.
5 Press Enter. An hourglass appears on the LCD as the cartridge you
want is ejected from the mailslot. Wait until the hourglass disappears
from the LCD before pulling out the cartridge.

To Eject a Cartridge from the Tape Drive:

1 On the main menu, scroll to Command, then press Enter.
2 On the Commands submenu, scroll to Eject, then press Enter.
3 On the Eject submenu, scroll to Cartridge, then press Enter.
4 Scroll to From Drive, then press Enter. An hourglass appears on the
LCD as the cartridge you want is ejected from the mailslot. Wait until
the hourglass disappears from the LCD before pulling out the
cartridge.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

Use of Magazines and Magazine Blanks

The SuperLoader will not run unless both magazine openings are
properly closed. One way that you can close the openings is to use two
magazines. If you use only one magazine, then you must fill the other
magazine opening with a magazine blank for the unit to become
operational. For more information on changing magazines and blanks,
refer to the SuperLoader Magazine Installation and Configuration Quick Start
Guide.
Note:

Magazines, magazine blanks, and magazine handles are not
interchangeable between the SuperLoader DLT and the
SuperLoader LTO. Please order the appropriate part numbers
when replacing these items.

Caution:

Eject a Magazine 4

When removing magazines or blanks, be certain that no
robotic operations are in process. Failure to do so will stop
the robot.

When you want to remove several cartridges at once, eject the
magazine(s) first.

To Eject a Magazine:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Eject, then press Enter.
3 On the Eject submenu, scroll to Right Magazine or Left Magazine,
then press Enter. You will hear a distinctive popping sound as the
appropriate magazine is ejected from the SuperLoader. Left magazine
has been ejected or Right magazine has been ejected appears on the LCD.
Caution:

To prevent damage to the SuperLoader or the
magazine, use both hands when removing the
magazine from the SuperLoader, supporting the
entire length of the magazine.

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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

4 Grasp the magazine by the handle with one hand and slide it out,
supporting it underneath with the other hand.
Note:

Install a Magazine 4

Once you eject a magazine, you must fully remove it or
fully reinstall it before power off the SuperLoader.

To install a magazine into the SuperLoader, use the following procedure.

To Install a Magazine:

1 Grasp the magazine by the handle with one hand and support it
underneath with the other hand.
2 Slide the magazine into the magazine bay until it clicks. Make sure
that you position the magazine correctly. It should slide smoothly. If
you meet resistance, verify the orientation of the magazine.

Figure 57 Installing a
Magazine

Knob

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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

The magazine is correctly installed when you feel it click into place
and the front is flush with the front panel. Left Mag Inserted or Right
Mag Inserted appears on the LCD. The SuperLoader automatically
runs an inventory.
Caution:

Be careful not to turn the knob at the top of the
magazine while, as shown in figure 57, the magazine
is partially inserted into the SuperLoader. Doing so
may cause damage to the magazine or SuperLoader.

Figure 58 Installing a
Magazine (continued)

Manually Operate
the Magazine
4

The following procedure describes how to operate a magazine.

To Load Cartridges into a Fully Ejected Magazine:

There are two knobs located on each end of the magazine. You can move
the slots within the magazine by using these two knobs. You can use the
two openings along the top of the magazine and the four openings along
the bottom of the magazine to load and unload cartridges from the eight
slots within each magazine.

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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

Figure 59 View of
Magazines

View of right side of right magazine

Knob

View of right side of left magazine

Caution:

While you can load and unload a cartridge without fully
removing the magazine, it is recommended that you fully
remove the magazine. If the magazine is not fully
removed, do not rotate the magazine.

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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

1 To load cartridges in the magazine, center a slot within one of the six
openings located on the side of the magazine.

Figure 60 Cartridge
Orientation (SDLT
Shown)

Correct orientation of cartridge relative to the magazine

2 Properly orient the cartridge.
Note:

There is a keying feature in each slot that only allows you
to fully insert the cartridge one way.

3 Fully insert the cartridge into the slot. When pushing the cartridge
into the slot, you will feel a small resistance (detent) until the
cartridge is properly latched into the slot. All forward progress stops
when the cartridge is fully inserted.
Note:

It is fastest to load the cartridges when the magazine is
fully removed from the SuperLoader using the four lower
openings. When all four are loaded, rotate the next four
empty slots into position for loading the next four
cartridges.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

To Unload Cartridges from a Fully Ejected Magazine:

You can remove a cartridge in the same manner as you insert it. Use the
knobs to center the desired slot(s) in the openings on the side of the
magazine. Using your thumb and index finger, pull out the cartridge.
You will feel a small resistance but continue to pull the cartridge until it
comes free.

To Load and Unload Cartridges from a Partially Ejected Magazine: 4
You can conveniently load and unload a cartridge from the magazine
without fully removing the magazine.
Caution:

When unloading or loading cartridges from a partially
ejected magazine, do not manually operate the
magazine when it is positioned between the two
marks on the top cover. Manually operating the
magazine in this location can cause damage to the
SuperLoader and magazine.

1 Pull the ejected magazine until the large upper slot is accessible.

Figure 61 Upper Slot
of Magazine (SDLT
Shown)

2 Rotate the desired slot into position (centered in the opening). Either
load or unload a cartridge to that location. Do not expose more than
the large upper opening when manually operating the magazine.
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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

Figure 62 Top of
Magazine

Two marks

Use edge of frame
as reference

To Identify a Slot:

Each slot has an identification number that is exposed when the slots are
in the upper section of the magazine. You can see the identification mark
on the top side of the magazine.
Each slot has a unique identification number that corresponds to the side
on which the magazine is operating. If the magazine is operating on the
left side, the slots are numbered L1 through L8. If the magazine is
operating on the right side, the slots are numbered R9 through R16.

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Chapter 4 SuperLoader Operation
Use of Magazines and Magazine Blanks

Figure 63 Identifying
a Magazine Slot
(SDLT Shown)
Top of magazine view

Left side slot number

Right side slot number

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
View Status Information

View Status Information

From the scrolling menu, you can view the following information:

View SuperLoader
Status
4

•

SuperLoader status

•

Firmware version

•

Element status

•

Tape drive status

•

Tape drive version

•

Ethernet information

The SuperLoader status provides information about:
•

Whether a magazine is installed or not

•

SCSI connection status

•

Ethernet connection status

•

Whether a bar code reader is installed or not

To View the SuperLoader Status:

1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to SuperLoader, then press Enter.
3 On the SuperLoader submenu, scroll to Status, then press Enter. A list
of messages similar to the following screen appears.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
View Status Information

Figure 64 LCD
Messages

Magazines: L=* R=*
Loader: ONLINE
Drive: ONLINE
Mode: Random
Barcode Reader: *

DLT/
SDLT

SCSI ID 4
Magazines: L=* R=*
Mode: Random
Barcode Reader: *
LTO

Table 6 describes the meaning of each message.

Table 6 SuperLoader
Status

Magazines
L=*

The left magazine is present.

R=*

The right magazine is present.

Loader (DLT/SDLT Only)

ONLINE

The SuperLoader is available for use.

OFFLINE

The SuperLoader is not available.

Drive

ONLINE

The drive is available for use.

OFFLINE

The drive is not available for use.

Mode

Random

The change mode is set to Random.

Sequential

The change mode is set to Sequential.

Barcode Reader

A bar code reader is present.

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Chapter 4 SuperLoader Operation
View Status Information

View Firmware
Version

To view the current firmware version, use the following procedure.
4
To View the Firmware Version:
1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Autoloader, then press Enter.
3 On the SuperLoader submenu, scroll to Version, then press Enter. A
list of messages similar to figure 65 appears.

Figure 65 Firmware
Version Display

Firmware: VX.XX
EDC: 8919EE2A
HW & ME Rev: 1 1

Table 7 describes the meaning of each message.

Table 7 Firmware
Version Description

View Element
Status

Firmware

The number indicates the firmware version.

EDC

The number indicates the Error Detection Code that was
generated when the firmware was installed. The
SuperLoader uses this number to verify that the
firmware and the memory holding the firmware are
good.

HW Rev

The number indicates the hardware version.

ME Rev

The number indicates the mechanical version.

The element status reports the status of the magazine slots. The status
indicates whether a slot contains a cartridge or not, and which slot is
allocated as the cleaning cartridge’s slot.

SuperLoader User’s Guide

Chapter 4 SuperLoader Operation
View Status Information

To View an Element’s Status:

1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Autoloader, then press Enter.
3 On the SuperLoader submenu, scroll to Element Status, then press
Enter. The following appears:

Figure 66 Element
Status

*Drive: QWC159
*Mailslot: QWC189
Picker:
Enter to View
Magazines

4 Press Enter. A map of all the magazine slots appears. Slots that are
occupied by a data cartridge are indicated by an asterisk (*). The
empty slot that is assigned to a cleaning tape is indicated with an
exclamation point (!). The slot that is occupied by a cleaning tape is
indicated with an ampersand (@).
.
Figure 67 Magazine
Slot Map

Slot 1

Slot 2*

Slot 3*

Slot 4*

Slot 5

Slot 6

Slot 7*

Slot 8*

Slot 9

Slot 10

Slot 11*

Slot 12*

Slot 13*

Slot 14

Slot 15

Slot 16!

5 Scroll to the slot containing the cartridge for which you want to see
the label, or the cartridge you want to move, then press Enter.
The Element Status screen appears, displaying the bar code label for
that cartridge. A move command also appears on the screen.

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Chapter 4 SuperLoader Operation
View Status Information

Figure 68 Element
Status

Label:
QWC159
Move Slot 5 To:
*Slot 16
Esc to Exit

Note:

View Tape Drive
Status
4

The Move command appears only if the security is
disabled or if you are logged in as Administrator or
Operator.

If you want to move the cartridge scroll until the location you
want to move to appears under TO:, then press Enter.

If you do not want to move the cartridge, press Escape.

To view the tape drive status, use the following procedure.

To View the Tape Drive Status:
1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Drive, then press Enter.
3 On the Drive submenu, scroll to Status, then press Enter. A list of
messages similar to figure 69 appears.

Figure 69 Tape Drive
Status (DLT/SDLT
Shown)

SCSI ID 6
Loader LUN 1
Compression Disabled

Table 8 describes the meaning of each message.

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Chapter 4 SuperLoader Operation
View Status Information

Table 8 Tape Drive
Status

View Tape Drive
Version
4

SCSI ID

Indicates the drive’s SCSI ID number.

Loader LUN
(DLT/SDLT only)

Indicates the Logical Unit Number of the media
changer device.

Compression

Indicates whether the tape drive compression is
enabled or disabled.

To view the tape drive version, use the following procedure.

To View the Tape Drive Version:

1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Drive, then press Enter.
3 On the Drive submenu, scroll to Version, then press Enter. A list of
messages similar to the following screen appears.

Figure 70 Tape Drive
Version
DLT/SDLT

LTO

Product Type: SDLT
Policy: 35.7
Servo: 35.4

Product Type: HP Ultrium 1
Version: X.XX

Table 9 describes the meaning of each message.

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Chapter 4 SuperLoader Operation
View Status Information

Table 9 Tape Drive
Version

View Ethernet
Information

Product Type

Indicates the type of drive installed (DLT1,
SDLT 220, SDLT 320, SDLT 600, or
HP Ultrium 1).

Policy (DLT/SDLT
Only)

Indicates the version of the policy processor for
the tape drive, typically the tape drive firmware
version.

Servo (DLT/SDLT
Only)

Indicates the servo processor firmware version.

Version (LTO Only)

Indicates the version number of the drive.

To view the Ethernet information, use the following procedure.
4
To View Ethernet Information:
1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Ethernet, then press Enter. A list of
messages similar to the following screen appears.

Figure 71 View
Ethernet Information

MAC address:
00-e0-9e-03-0d-de
IP address:
192.168.202.128
Network: Online

Table 10 describes the meaning of each message.

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Chapter 4 SuperLoader Operation
View Status Information

Table 10 Ethernet
Information Messages

View Flex I/O
Information

MAC address

The unique network identifier associated with the
SuperLoader.

IP address

Indicates the static IP address or currently
assigned dynamic IP address. The text DHCP
displays in this case.

Network

Indicates whether the SuperLoader is connected to
the network or not.

To view the Flex I/O information, use the following procedure.
4
To View Flex I/O Information:

1 On the main menu, scroll to Status, then press Enter.
2 On the Status submenu, scroll to Flex IO, then press Enter. A list of
messages similar to figure 72 appears.

Figure 72 View Flex I/O
Information (Scrolled
Down)

Table 11 Flex I/O
Information

192.168.202.128
Network: Online
Flex I/O Status:
SCSI SE/LVD 80 MB/second
Version: X.XX

IP address

Indicates the static IP address or currently
assigned dynamic IP address. The text DHCP
displays in this case.

Network:

Indicates whether the SuperLoader is connected to
the network or not.

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Chapter 4 SuperLoader Operation
Run Inventory

Flex I/O Status:

Indicates the type of Flex I/O card that is installed

Version:

Indicates the current version of the Flex I/O
firmware.

Run Inventory

The SuperLoader automatically runs an inventory whenever you power
it back on or insert a magazine. An inventory checks each magazine slot,
the drive, the picker, and the mailslot to determine if a cartridge is
present. If so, it also reads the bar code label, if possible. If you need to
run an inventory in addition to this, you can do so manually.
Note:

No bar code labels can be read if there is a tape in the picker.

To Perform an Inventory Manually:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Commands submenu, scroll to Inventory, then press Enter. The
SuperLoader scans the bar codes of all the cartridges present.

Set Data Compression
For the SuperLoader DLT, you can set the SuperLoader to write data to
the tape in its native (uncompressed) format or to compress it.
Note:

This command is not available for the SuperLoader LTO.

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Chapter 4 SuperLoader Operation
Updating the System

Compressing the data means that the SuperLoader can write twice as
much data to the same amount of tape. Compression also increases the
performance of the data transfers from or to the SCSI bus. Typically you
will want to leave this option enabled.
Note:

If the data that you are writing to the tape is already
compressed, the compression option will expand the data
rather than compress it.

To Set Compression Option:

1 On the main menu, scroll to Configuration, then press Enter.
2 On the Configuration submenu, scroll to Compression, then press
Enter. If a check appears next to Compression, the compression option
is enabled. If no check mark appears, the compression option is
disabled.
a

To leave the compression option unchanged, press Escape.

To change the compression option, press Enter.

Updating the System

You can update your SuperLoader’s firmware through the front panel,
using a Firmware Upgrade Tape.
Caution:

Never turn off your SuperLoader or the host server or
workstation during the firmware update process. Doing
so can damage the tape drive’s controller hardware.

To Update Firmware from a Tape:

1 If there is a cartridge currently in the tape drive, remove it before
proceeding.
2 On the main menu, scroll to Configuration, then press Enter.

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Chapter 4 SuperLoader Operation
Updating the System

3 On the Configuration submenu, scroll to System Update, then press
Enter. An hourglass appears on the panel display, then a 20-second
countdown appears.
4 Insert the Firmware Upgrade Tape into the mailslot. The
SuperLoader automatically loads the upgrade tape into the tape
drive. Messages appear on the display panel to indicate the update’s
progress. The update typically takes two or three minutes.
5 When Reboot appears on the LCD, power the SuperLoader off then
on again.

To Access a Backup Copy of the Firmware:
If a power interruption or some other interruption occurs while you are
updating the firmware on the SuperLoader, the firmware may become
corrupted. However, you can access a backup copy of the firmware by
changing the position of the jumpers located on the front of the Drive
Carrier Assembly (DCA) (see figure 73).

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Updating the System

Figure 73 Accessing
the Backup Copy of
Firmware (SuperLoader
DLT Shown)

If jumpers are vertical, change
them to horizontal.

If jumpers are horizontal,
change them to vertical.

To Change the Position of the Jumpers:

1 Remove the DCA. For more information on this procedure, refer to
the SuperLoader Drive Carrier Assembly (DCA) Replacement Quick Start
Guide.
2 Change the jumpers from vertical to horizontal or horizontal to
vertical.
3 Reinstall the DCA.
The SuperLoader will use the firmware from the backup copy. When the
firmware backup copy is up and running, this copy becomes the primary
and the SuperLoader runs from this location until a new firmware update
is again executed.

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Chapter 4 SuperLoader Operation
On-board Remote Management

On-board Remote Management

Your SuperLoader’s firmware includes an Ethernet interface to allow
remote administration of the SuperLoader. The interface, called On-board
Remote Management, includes a Web server that provides an HTMLbased GUI designed for ease of use.
Many of the operations that you can perform from the front panel you
can also perform remotely using On-board Remote Management. You
can perform the following operations from On-board Remote
Management:

Open On-board
Remote
Management

•

Moving Tapes on page 106

•

Set to Home on page 106

•

Sequential Operations on page 107

•

System Operations Options on page 109

•

Set Networking Options on page 117

•

Set Security Options on page 118

•

Run Diagnostic Tests on page 124

•

Perform System Updates on page 127

On-board Remote Management has an HTML interface, which means
you use a browser to open it. You must have Microsoft Internet
Explorer 4.0 or higher, or Netscape 4.0 or higher. You need an operator
password to access the Commands page, and you need an administrator
password to access the Configurations, Diagnostics, and Updates pages.

To open the On-board Remote Management tool:
1 On your computer, open your browser.
2 In the browser’s address field, enter the IP address for your
SuperLoader (see View Ethernet Information on page 96).
The Home page appears in your browser window.

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On-board Remote Management

Figure 74 On-board
Remote Management
Home Page

Click Status to update the status information.

Status Information

Status Information4

Status information appears on the right-hand side of the Home page and
every page of On-board Remote Management except the Updates page.
The status information is updated automatically every 60 seconds. So
changes to the status appear in the status window update, but may take
approximately 60 seconds to refresh. You can also click Status to get an
immediate update on the system.
The menu headings also appear at the top of every page. To access the
functionality under the menu heading, click the menu heading. The first
time that you connect, On-board Remote Management prompts you for
your username and password, then it displays the opening page for that
menu.

Default Username
and Password
4

The default username for On-board Remote Management is guest. The
default password is guest.
The username and password are case sensitive and should be entered in
all lower case letters. The default username and password are valid if no
usernames have been configured.

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Chapter 4 SuperLoader Operation
On-board Remote Management

Time Display

The time displayed is either regular time or power-on time. Regular time
is Month/Date/Year Time, such as Nov/21/2003 19:28. Power-on time is
Power On Cycles (POC)/Power On Hours (POH), such as POC:00121,
POH: 00002:07:45.
•

POC (5-digit number) is the number of times the system has booted
since it was manufactured.

•

POH is the number of hours, minutes, and seconds that the system
has been on since the current boot occurred. For example, POC: 00121,
POH: 00000:00:10

If regular time is known, it is used. Otherwise, power-on time is used.

Feedback on
Pages

If there is feedback when you submit a request, the feedback appears to
the left of the submit button, as shown in figure 75. In some cases, you
may have to scroll to see the feedback information.

Figure 75 Feedback
in On-board Remote
Management Screen

Feedback
appears
here

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Commands Page

Commands Page

You can move tapes, run a system inventory, reset the picker to its home
position, or perform sequential operations from the Commands page.
When you click Commands, the following page appears:

Figure 76 Commands
Page

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Chapter 4 SuperLoader Operation
Commands Page

Moving Tapes

From a remote location, you can request that a tape be moved from one
position to another.

To Move a Tape:

1 On any On-board Remote Management page, click Commands.
2 From the drop-down menu under From:, select the current location of
the tape that you want to move.
Note:

You can also click the slot on the graphic to select it.

From the drop-down menu under To:, select the location to which you
want to move the tape, then click submit.

Inventory

The SuperLoader automatically runs an inventory whenever you power
it on or insert a magazine. If you need to run an inventory in addition to
this, you can use On-board Remote Management to do it remotely.

To Run an Inventory:

1 On any On-board Remote Management page, click Commands.
2 On the Commands page, click Inventory.

Set to Home

If the SuperLoader is not able to successfully execute a move or inventory
command, try executing a Home command and then retry the move or
inventory command again.
The Home command resets the SuperLoader as a means to help the
SuperLoader recover from an unexpected internal condition.

To Set to Home:
1 On any On-board Remote Management page, click Commands.
2 On the Commands page, click Home.

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Commands Page

Sequential
Operations

The Sequential Operations Mode supports certain backup applications
that do not manage media. During backup, when one cartridge is read or
written to the end of the tape, the SuperLoader automatically returns that
cartridge to its slot and loads the cartridge from the next higher
numbered slot to the tape drive to be read or written to. This continues
until the backup software stops accessing the drive or until all the
cartridges have been sequentially accessed. The SuperLoader does not
move the media until the host requests the tape drive to unload.
•

To start Sequential Operations, click Start. This moves the first
available cartridge from the storage slot to the drive.

•

To stop Sequential Operations, click Stop. This removes the cartridge
from the drive and places it back into the cartridge’s previous storage
slot.

•

To resume Sequential operations, click Resume. This moves the next
cartridge to the tape drive.
Note:

You must perform a Start or Resume command to load a
cartridge into the tape drive before starting a host backup.

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Chapter 4 SuperLoader Operation
Configurations Page

Configurations Page

The Configurations page includes a submenu on the left-hand side of the
page. When you click Configurations, the following page appears.

Figure 77 Screen for
Configurations Page

You can set the System Operations, Networking, and Security options
from this page.

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Configurations Page

System
Operations
Options

When you click System Operations, the following page appears.
4

Figure 78 Systems
Operations Page

SCSI ID

You can change the SuperLoader’s and tape drive’s SCSI ID from
On-board Remote Management.

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Chapter 4 SuperLoader Operation
Configurations Page

To Change the SCSI ID:

1 On any On-board Remote Management page, click Configurations
from the banner.

Figure 79 Screen for
Configurations

2 From the drop-down list under SCSI ID, click the number to assign for
the new SCSI ID. Both the autoloader and drive IDs must be unique
on the SCSI bus.
3 Click submit. You must perform a system reset before the new SCSI
IDs take effect, or you can use the front panel to power cycle your
machine.

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Configurations Page

Set the Mode

To set the Mode on the SuperLoader, use the following procedure.

To Set the Mode:

1 On any On-board Remote Management page, click Configurations
from the banner.

Figure 80 Setting the
Mode

2 Under Mode, the current mode is marked. To change the mode, select
a different option. The Sequential Cycle check box is ignored if
Sequential Mode is not selected.
3 Click submit. You must perform a system reset before the new Mode
takes effect, or you can use the front panel to power cycle the
machine.

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Chapter 4 SuperLoader Operation
Configurations Page

View the
Compression
Setting

To view the Compression Setting on the SuperLoader, use the following
procedure.
4
To View the Compression Setting:

1 On any On-board Remote Management page, click Configurations
from the banner.
•

If a check mark appears in the box next to Compression,
compression is enabled. To disable compression, click the box to
remove the check mark.

•

If no check mark appears in the box next to Compression,
compression is disabled. To enable compression, click the box to
enter a check mark.

2 Click submit.

Figure 81 Viewing the
Compression Setting

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Configurations Page

Set the Cleaning
Mode
4

To enable the Auto Clean function, you must also designate a full slot for
the cleaning tape cartridge. If a slot has not been designated, the box
displays None.

To designate the cleaning tape slot:

1 Load a cleaning tape into an empty slot using the Commands page
(see Commands Menu on page 74).
2 Enable Auto Clean.
Note:

If Auto Clean is disabled, the cleaning tape will be
automatically ejected via the mailslot.

To Set Auto Clean:

1 On any On-board Remote Management page, click Configurations.
2 If a check mark appears in the box next to Auto Clean, the option is
enabled. To disable AutoClean, click the box to remove the check
mark.
If no check mark appears in the box next to Auto Clean, the option is
disabled. To enable Auto Clean, click the box to enter a check mark.
3 Click submit.

Set the Magazines 4

This setting is used to report the number of storage elements and the
element address to the SCSI host. This setting must match the physical
configuration in order for correct information to be reported. This setting
only affects the information reported to the SCSI host. This setting does
not affect the access to magazines slots from the front panel or On-board
Remote Manager. Those interfaces are based on the physical
configuration.
When configured for Both magazines, the SuperLoader always reports 16
storage elements to the SCSI host. This allows the removal and reinstall of
magazines without affecting what is reported to the host. When
configured for Left or Right, the SuperLoader will always report eight
storage elements to the SCSI host.

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Chapter 4 SuperLoader Operation
Configurations Page

The element addresses vary depending on which magazine is
configured. If Left or Right is selected, and both magazines are
physically installed, the front panel and On-board Remote Manager
will allow user access to the other magazine, but the SCSI host will
not have access.

To set the Magazine option:

1 On the main menu, scroll to Configuration, then press Enter.
2 On the Configuration menu, scroll to Magazines, then press Enter. The
Magazine options display. A check mark appears after the currently
enabled mode.
3 Do one of the following:
•

To leave the Magazine mode unchanged, press Escape.

•

To change the Magazine configuration, scroll to the setting you
want for the SuperLoader, and then press Enter. These settings
are Both, Right, and Left.
The message This will require a power cycle and an ISV configuration
change. Enter To Continue is displayed.

Set the System
Time

114

•

To leave the setting unchanged, press Escape.

•

To continue with the change, press Enter. The message Please
power cycle the tape autoloader and reconfigure the ISV app. displays.

The system time is displayed by the On-board Remote Manager and it is
used internally when logging events and errors (see Time Display on
page 104).

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Chapter 4 SuperLoader Operation
Configurations Page

The SuperLoader LTO and the SuperLoader DLT with an SDLT 600 drive
have the ability to keep track of time when powered off. All other
SuperLoaders must be reset after each power up. The time can be reset
automatically if a time server is configured (see Set Networking Options).
Otherwise, the time can be set manually from the front panel or through
the On-board Remote Manager. The time zone setting is not lost when
powered off.
Note:

With the SuperLoader LTO and the SuperLoader DLT with an
SDLT 600 drive, the system automatically adjusts for daylight
savings time based on the time zone setting. For other
SuperLoaders, whether you connect the SuperLoader to a time
server or not, if you want to include time changes for daylight
savings time, you must change the time zone manually.

To Set the System Time
(for SuperLoader LTO and SuperLoader DLT with SDLT 600 drive): 4
1 On any On-board Remote Management page, click Configurations
from the banner.
2 Using the drop-down list next to Time Zone, select the appropriate
time zone. This setting is used to manage daylight savings time
changes.
3 From the Month drop-down list, select the current month.
4 In the Day field, type the current day.
5 In the Year field, type the current year.
6 In the Hour textbox, type the current hour, in 24-hour format.
7 In the Minute textbox, type the current minute.
8 Click submit. This concludes the procedure for SuperLoaders other
than the SuperLoader LTO and SuperLoader DLT with an SDLT 600
drive.

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To Set the System Time
(for all other SuperLoader models):

1 Using the first drop-down list next to Time Zone, select the number of
hours’ difference between your local time and Greenwich Mean Time
(GMT).
Note:

For example, if you live in Colorado, the time difference is
-6 hours in the summer and -7 hours in the winter (see
appendix C on page 251).

Figure 82 Setting the
System Time

2 From the second drop-down list next to Time Zone, select the number
of minutes’ difference between your local time and Greenwich Mean
Time (GMT).
3 From the Month drop-down list, select the current month.
4 In the Day field, type the current day.
5 In the Year field, type the current year.

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6 In the Hour textbox, type the current hour, in 24-hour format.
7 In the Minute textbox, type the current minute.
8 Click submit.

Set Networking
Options

When you originally installed the SuperLoader, you set the Ethernet
configurations through the front panel. However, you can change them
through the On-board Remote Management tool.

To Change the Ethernet Configurations:

1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the Configurations menu, click Networking (see figure 83).

Figure 83 Setting
Network Options

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Configurations Page

3 If a check mark appears in the box next to DHCP, the dynamic IP
address option is enabled. To set a static IP address:
a

Clear the check box to remove the check mark.

In the IP address fields, type the static IP address, using the Tab
key to move from box to box.

4 If no check mark appears in the box next to DHCP (Dynamic Host
Configuration Protocol), the static IP address option is enabled. To
change a static IP address, type in the new address in the IP address
fields using the Tab key to move from box to box.
5 To change the IP address from a static address to a dynamic address,
click the box next to DHCP.
6 To change the values of the subnet mask, gateway, Simple Network
Management Protocol (SNMP) server, or the time server, type in the
new address, using the Tab key to move from box to box.
7 Click submit. You must perform a system reset before the new IP
address takes effect, or you can use the front panel to power cycle
your machine.

Set Security
Options

When you enable the security option, users must enter a password to
access the SuperLoader’s front panel functionality. A password allows
either administrator-level access or operator-level access (see Setting
Security on page 49).

To Set the Security Option:
1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the secondary menu, click Security (see figure 84).

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Configurations Page

Figure 84 Setting
Security Options

To Reset the Front Panel Password:

1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the secondary menu, click Security.
3 Select the check box next to Reset Front Panel Password. A check
mark appears.
4 Click submit.

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Configurations Page

To Set a Password:

When you enter your password on the SuperLoader’s front panel there is
no associated username. However, when you click any menu heading on
the On-board Remote Management’s home page, you are prompted for a
user name and password. The default username and password is guest
and guest. The text entry is case sensitive.
With On-board Remote Management, you can set up to four user names
and IDs, which can include both alpha and numeric characters. User
names and IDs must be between four and eight characters long.
1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the secondary menu, click Security.
3 From the drop-down list next to Select User Type, select Administrator
or Operator.
4 In the Username field, enter a user name.
5 In the Password field, enter the new password.
6 In the Verify Password field, re-enter the same new password.
7 Click submit.
Note:

To view the list of currently defined users, click submit
with Select User Type chosen.

To Set the Authorized Client List:
1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the secondary menu, click Security.

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Figure 85 Setting
Authorized Client List

Under Client Authorization Control is a list of the IP addresses that are
authorized to perform On-board Remote Management for this
specific unit. There are two sets of IP address boxes. You can
individually enable/disable and configure each set.
If enabled, each set can be used to specify either a range of IP
addresses or a pair of specific IP addresses that are allowed to
administer this unit. A set can also be used to specify a single IP
address if the desired IP address is entered into both the “a” and “b”
portions of the set. When a set is used to specify a range of IP
addresses, the “b” portion of each address set must be greater than or
equal to the “a” portion of that address set.
If neither set is enabled, any IP client can administer the unit. If a
single set is enabled, only clients that pass the test specified by that
set are allowed administrator access. If both sets are enabled, any
client that passes either of the two filter tests can administer the unit.
The web server always allows any client to view the status
information of the unit, regardless of the authorized client list or the
overlap control policy.
3 Use the drop-down box to select Enable or Disabled.

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Figure 86 Disabling
Sets

4 Type the IP addresses in the boxes.
5 Click submit.

To Set the Client Overlap Control:
1 On any On-board Remote Management page, click Configurations
from the banner.
2 On the secondary menu, click Security.

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Configurations Page

Figure 87 Setting
Client Overlap Control

3 Select a security option from the Client Overlap Control options:
•

No Locking allows multiple users to access the system and issue

requests.
•

Full Locking allows only one user to access the system and issue

requests.
•

Time-based Locking allows only one user to access the system and
issue requests with the lock expiring after a designated amount
of inactivity (in seconds).

•

Home/Logout is used to release a full or time-based lock and

permit another user to access the system.

Note:

Locking is only available to users on the authorized client
list.

4 Click submit.

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Diagnostics Page

Diagnostics Page

From the Diagnostics page, you can run the loader tests.

Run Diagnostic
Tests

To run diagnostic tests on the SuperLoader, use the following procedure.
4
To Run a Diagnostic Test:

1 On any On-board Remote Management page, click Diagnostics from
the banner.
2 From the Test drop-down menu, select the diagnostic test that you
want to run.

Figure 88 Diagnostics
Page

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3 Specify a loop count if desired.
4 Click submit.
5 While the test is running, you can view the status of the test. Under
View Diagnostic Test Progress, click View Status. A separate screen
indicates which test is running and the current status of the
diagnostic test.

Figure 89 View Test
Status

6 To refresh the status information, click Diagnostics and then click
View Status again.

To View Error or History Logs:

1 On any On-board Remote Management page, click Diagnostics from
the banner.
2 Under View Error and History Logs, select SuperLoader or Drive (see
figure 90). Drive logs are currently unavailable.

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Diagnostics Page

Figure 90 Viewing
Error or History Logs

3 Under View Error and History Logs, click View Logs. You can also save
the logs to a file by clicking Save Logs. If you save the logs to a file,
you must select a destination folder within 60 seconds.
Note:

Identify
SuperLoader

These logs are valuable for assessing problems. Service
personnel may want to use these logs.

You can identify the physical location of the SuperLoader by requesting
the LCD backlight to flash for a specified number of seconds.
1 Under Identification, enter the number of seconds.
2 Click Identify. The LCD backlight flashes for the specified number of
seconds.

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System Updates Page

Perform a System
Reset
4

You can perform a system reset by clicking System Reset under System
Reset. A system resets takes at least 3 minutes if there is a tape in the
drive, or approximately 30 seconds otherwise. You will use system reset
when making SCSI ID changes, mode changes, magazine, and IP address
changes.

System Updates Page
Perform System
Updates
4

You can browse to find system updates and then upload the updates.

To Get System Updates:

1 On any On-board Remote Management page, click Updates from the
banner.
2 Click Browse. Navigate to the location of the system update.

Figure 91 System
Updates

3 Click Upload.
4 Click OK in response to the confirmation box. The SuperLoader
automatically uploads the new code and updates the system.

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Chapter 5

Troubleshooting

Errors that you may experience with your SuperLoader can range from
severe hardware damage to simple connection problems. Before you
return your SuperLoader to Quantum or your service provider, you may
be able to fix the problem yourself by following some basic
troubleshooting procedures.
This chapter describes how to troubleshoot common errors. It also
describes how to contact Quantum support and how to return the
Customer Replaceable Unit (CRU) that is failing for exchange or repair if
necessary.
Other than drive cleaning, there is no recommended routine maintenance
of the SuperLoader.

Before Contacting Quantum Support

Before you contact Quantum Support or your service provider, be sure
that you try all appropriate recommended procedures. The front panel
provides some troubleshooting capabilities, but is limited. On-board
Remote Management provides more detailed information about the
present state of the SuperLoader and past performance and is more
helpful for troubleshooting errors.

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Table 12 describes the probable cause and suggested action for each
problem that you may encounter.

Table 12 Suggested
Actions for
Performance
Problems

Problem

Probable Cause

Suggested Action

The front panel does not
display information.

The connection to
the LCD has failed.

• Use the On-board Remote Management to
troubleshoot error.

The user starts a code
update from the front
panel without inserting
a tape.

• Power cycle the unit.

The SuperLoader does
not respond on the front
panel SCSI bus or
Ethernet. Bug checks
appear immediately
after loading a new
version of firmware.

The firmware is
corrupted.

• Change the position of the jumpers. For
more information, see To Change the
Position of the Jumpers: on page 101.

The SuperLoader is
operating slowly.

The SuperLoader
is incorrectly
configured for the
operating system.

• Go to the Quantum Support Website
www.Quantum.com for compatibility
requirements.

The SuperLoader does
not turn on.

The power cable or
source is
malfunctioning.
The SuperLoader
is incorrectly
configures.

• Check all outlets and power cords for
proper connection.

130

• Go to the Quantum Support Web site
www.Quantum.com for compatibility
requirements.

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Before Contacting Quantum Support

Problem
The front panel and light
indicators do not turn
on.

Probable Cause

Suggested Action
• Verify that the SuperLoader is plugged in.
• Verify that the power switch on the back is
turned on.
• Verify that the DCA is locked into the
SuperLoader chassis with the four screws
supplied.
• Contact your Service Provider or Quantum
Support.

The front panel does not
display information, but
light indicators above
the front panel are
turned on.

• Connect to the SuperLoader, using Onboard Remote Management with an
Ethernet connection and issue a Reset from
the Diagnostic page.
• Verify that the DCA is locked into the
SuperLoader chassis with the four screws
supplied.
• On the front panel, press and hold the
power switch for 15 seconds, then turn the
rear power switch off. Wait 60 seconds and
turn the rear power switch back on.
• Contact your Service Provider or Quantum
Support.

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Problem
The SuperLoader does
not communicate with
the host system via the
SCSI bus.

Probable Cause

Suggested Action
• Verify that the SCSI cables are connected to
the rear of the SuperLoader and that the
correct LVD host controller card is
installed.
• Verify that the SCSI cables are not
damaged or crimped and the total SCSI
cable length is not exceeding the maximum
required length.
• Verify that a LVD SCSI Terminator is
attached to both the last and first SCSI
device on the SCSI bus.
• Verify that the SuperLoader SCSI ID
(DLT/SDLT), or the SuperLoader and
drive SCSI IDs (LTO), are set to unique
SCSI IDs that is not used by any other SCSI
device on the same SCSI Bus.
• Issue a System Reset either by using the
On-board Remote Management Diagnostic
System Reset or by turning off power from
the front panel.
• Contact your Service Provider or Quantum
Support.

The tape drive responds
on the SCSI bus to the
host, but the
SuperLoader does not
respond.

• For DLT/SDLT, verify that the
SuperLoader LUN is set to 1. To do this,
select Status on the LCD front panel, then
select Drive, and then Status. For LTO,
verify that the SuperLoader SCSI ID is not
being used by another device.
• Go to the Configuration menu, and verify
that the mode is set to Random.
• If all SCSI IDs are unique, check SCSI
cables and terminators.
• Verify that the host application and the
device drivers are installed with the most
current patches to support SuperLoader.

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Problem
The SuperLoader does
not communicate with
the Host system via the
Ethernet.

Probable Cause

Suggested Action
• Verify that the Ethernet cable is connected
to the correct hub.
• Verify the Ethernet configuration settings
via the front panel. If the DHCP server is
available, Ethernet status should indicate
DHCP, otherwise you must set a unique IP
address and mask.
• Power off the SuperLoader by turning off
the system from the front panel and
turning it back on.
• Contact your Service Provider or Quantum
Support.

The application software
reports a failure locating
a piece of media or fails
to move a piece of media
as requested.

• Use the On-board Remote Management
page and verify that the media is in the
expected location internal to the
SuperLoader.
• Using the On-board Remote Management
diagnostic tool, execute the Health Check
command.
• Issue a System Reset either by using the
On-board Remote Management Diagnostic
System Reset or by turning the power off
from the front panel.
• Contact your Service Provider or Quantum
Support.

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Contacting Quantum Technical Support

Problem

Probable Cause

The application software
reports an error while
reading or writing a
piece of media.

Suggested Action
• Try a different piece of media.
• From the On-board Remote Management
Diagnostic page, execute the Write/Read
Tape Drive test.
• Issue a System Reset either by using the
On-board Remote Management Diagnostic
System Reset or cycle the power from the
front panel.
• Contact your Service Provider or Quantum
Support.

Other failures occur

• Issue a System Reset either by using the
On-board Remote Management Diagnostic
System Reset or by turning the power off
from the front panel.
• Contact your Service Provider or Quantum
Support.

Contacting Quantum Technical Support

If necessary, obtain technical assistance by calling the support
representative nearest you. Domestic and international contact
information for Quantum Customer Support can be found by referring to
Customer Support on page xxiv.

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Returning Units for Repair

Returning Units for Repair

If the problem with your SuperLoader is so severe that you cannot
troubleshoot the problem, return the SuperLoader, or any of its parts, for
repair. This section describes what steps you need to take before
returning the unit.
Note:

Return
Authorization
Process

If you cannot troubleshoot the problem, you must first call
Quantum Customer Support to receive authorization. Unless
the support center authorizes the return of the entire
SuperLoader, you will be billed by Quantum for doing the
troubleshooting.

If you need to return the SuperLoader, or any of its parts to Quantum,
you must first obtain a Return Authorization (RA) number from
Quantum. This number ensures that your products are received correctly,
that any associated billings are posted properly, and that the repaired or
replaced product is returned to the correct address.

How to Obtain a Return Authorization Number

To obtain a RA number, contact the nearest Quantum Customer Service
Center. For Customer Service Center locations, see Customer Support on
page xxiv. An RA request may be made by FAX, e-mail, telephone, or
letter. The following information is required when requesting a RA
number:
•

Quantum serial number (located on the back of the unit)

•

Quantum part number (located on the back of the unit)

•

Reason for return, if known

•

Warranty status, if known

•

Purchase order number (required for credit or out-of-warranty
transactions)

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Upon receiving the above information, Quantum’s Customer Service staff
will provide a RA number, and ship the new part directly to the customer
within 48 hours. The customer should then take the bad part and return it
in the same shipping box the good part was shipped in.
Please mark all shipping containers and shipping documents used for the
return of the product prominently with the RA number. This ensures
prompt handling upon receipt by Quantum.

Policies and
Procedures

Quantum uses the following policies and procedures when processing
returned units:

Turn Around Time Policy

It is Quantum’s intention to meet or exceed agreed upon turn around
time commitments to our customers. Turn around time goals for all
configurations for DLT, LTO-1, LTO-2, DLTtape, SDLT, and DLTstor
products are generally five working days or less.
Note:

Quantum measures turn around time based on receipt of
shipment at Quantum’s dock until shipment from Quantum’s
dock.

Shipment Discrepancies

It is our intention to work with our customers to minimize and eventually
eliminate discrepant return shipments. These shipments cause delays in
receiving product for return/replacement. Discrepant shipments include,
but are not limited to the following:
•

Handling Damage, including poor packing of product returned

•

Return of non-Quantum product

•

Short or over shipments

•

Unauthorized returns

•

Bulk shipments

Any shipment containing discrepancies falls outside of Quantum’s
standard turn around time commitment.

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Package Standards

Improper packaging may result in additional damage to the returned
product. It is extremely important that the return shipment meets the
packaging specifications to ensure continued warranty service. If you
require additional packaging materials, contact Quantum Customer
Support.

Damage During Shipment

If you feel your product was damaged during shipment, you may wish to
file a claim with your carrier. Quantum takes photographs of shipments
received with visible damage, and, upon request, these photographs can
be provided to you to assist in filing a claim. It is, however, the
responsibility of the sender and carrier to resolve the damage claim.

Non-Quantum Product Shipment Policy

In the event that non-Quantum product or enclosures are returned to any
of our service centers, we will return these products to the sender, freight
collect.

How to Handle Damage Information

Products that are returned to Quantum with handling damage, including
poorly packaged products, may be subject to the following:
•

A fee for testing and handling

•

Out-of-warranty repair charges

•

The product being returned, unrepaired

•

Having the warranty voided and the product returned, ruled
unrepairable

The customer will be advised of any products returned that are
confirmed damaged products. Depending upon the degree of damage to
the product, the customer will be notified of the available options. Should
Quantum not receive a response back from the customer within five
working days, the products will be returned to the sender, freight collect.

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Freight Charges

Returned product must be sent to Quantum with the freight charges
prepaid, whether the product is in- or out-of-warranty. Replacement and
repaired products will be shipped freight prepaid by Quantum.

International Requirements

Import/Export Controls – Equipment may not be serviced by Quantum
Corporation if there is reason to believe that the equipment was exported
or re-exported in violation of the United States or international export
regulations. In addition, no product will be replaced for which a
validated license cannot be produced when requested by Quantum.
Third Party Returns – If a party outside of the United States wishes to return
a product for repair to a Quantum Service Center, and the party is not the
original buyer, Quantum must ensure compliance with all governmental
import and export regulations. The party should initially contact the
appropriate local service center (see Customer Support on page xxiv).

For international returns to the U.S., the original, validated U.S. Export
authorization or license is required if the party requesting the return is
not the original buyer. Returns to other country's service centers must
conform to that country's regulations.
Customs invoices for all returns should clearly state the reason for the
return, the value of the merchandise and an attachment of serial number
information, when available.

Repair Process

138

All work is performed under controlled conditions and all handling of
the product is done in accordance with electrostatic discharge (ESD)
controls. Each repaired product is tested and verified against original
manufacturing specifications. Configuration and firmware are upgraded
to the latest applicable released revision.

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Chapter 5 Troubleshooting
How to Return the SuperLoader for Service

How to Return the SuperLoader for Service

If you need to return the SuperLoader to the factory for service, first
verify which customer replaceable unit (CRU) that you need to return
and return only that CRU, not the entire SuperLoader.
Note:

The various Quick Start Guides on the documentation CD
contain instructions for upgrading/replacing the drive carrier
assembly (DCA), bar code reader, cartridge magazine, and
slide rail kit customer-replaceable units (CRUs).

Once you determine the CRU to replace, contact your service provider. If
your service provider instructs you to return the SuperLoader directly to
Quantum, contact Quantum Technical Support to obtain a Return
Authorization (RA) number and the shipping address. When you have
the RA number, follow the instructions below.

To Prepare the SuperLoader for Shipment:

1 Remove all cartridges from the unit.
2 Power off the SuperLoader via the front panel.
3 Remove the power, Ethernet, and SCSI cables, and any terminators
from the SuperLoader.
Note:

Do not ship these items if you are returning the
SuperLoader to the factory.

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To Remove the SuperLoader from the Rack:

1 Loosen the four screws that connect the two support brackets to the
two SuperLoader brackets.

Figure 92 Removing
the SuperLoader from
the Rack

Rear rail
Disconnect support
bracket to
SuperLoader bracket

SuperLoader
bracket

2 Loosen the four screws on the front of the SuperLoader that attach
the two front tabs (support brackets) to the front rails. Do not remove
the screws completely at this time.

Figure 93 Loosening
the Support Brackets

Front rail

Front tab

3 Remove the four screws at the back of the SuperLoader that connect
the support brackets (two screws per bracket) to the SuperLoader
brackets.

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Figure 94 Connecting
Support Brackets
Support bracket
SuperLoader
bracket

Screws
Rear rail

4 While supporting the front of the SuperLoader, remove the four front
screws.
Caution:

Injury may occur if the unit is not supported when
you remove the front screws. The screws are holding
up the front of the unit.

5 Using two people, or an appropriately rated mechanical lift, remove
the SuperLoader from the rack by sliding the SuperLoader out and
supporting it from the bottom. The person handling the back of the
unit must depress the locking tab on the support bracket while
sliding the unit forward.
6 Loosen the four screws and remove the SuperLoader brackets from
the back of the SuperLoader.

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To Pack the SuperLoader

Figure 95 Removing
the Brackets

Screws
SuperLoader (SDLT model)

SuperLoader bracket

7 Place the SuperLoader into the original packaging box. If you no
longer have the original packaging, contact your service
representative to purchase the packaging kit.

To Pack the SuperLoader

Use the original packing material to pack the SuperLoader: the shipping
container, two foam insert packing pieces, the accessory kit box (or the
filler tube if your SuperLoader did not come with an accessory kit box),
and the antistatic bag. You will also need packing tape.

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To Pack the SuperLoader

Figure 96 Shipping
Materials
Front

Foam insert (one for each side
of the autoloader)

Accessory kit

Carton

1 Place the antistatic bag over the SuperLoader.
2 Place one of the foam endcaps onto one side of the SuperLoader.
Place the second foam insert onto the other side of the SuperLoader
and make sure the pieces fit snugly onto the SuperLoader.
Note:

One end of the foam insert has a curved piece. This end of
the foam insert is designed to fit the front of the
SuperLoader.

3 Place the SuperLoader down into the shipping box and push the back
of the SuperLoader towards the back end of the box.
4 Insert the empty accessory kit box (or filler tube) into the shipping
box at the front end of the SuperLoader in the space between the
SuperLoader foam inserts and the shipping container.

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Check for Errors

5 Place any necessary paperwork on top of the SuperLoader inside the
box.
6 Close and seal the box.
7 Place the shipping label on the box.

Check for Errors

Errors are problems that occur while operating the SuperLoader. They
prevent the SuperLoader from completing a specific action. When an
error occurs, two things can happen:
•

No error message appears, but the SuperLoader fails to complete the
action.

•

An error message appears on the front panel or in the On-board
Remote Management screen (see Screen Display of Hard Error Logs).

When either of these things occur, the system generates a log of the error.
You can use these error logs to determine the type of error, when it
occurred, and what parts of the SuperLoader it affects. The error logs also
describe what you must do to fix the error or which parts of the
SuperLoader need to be repaired or replaced.
Different types of error logs are generated for the SuperLoader and the
tape drive.
•

SuperLoader error logs provide information if the errors relate to
data cartridge movement.

•

Tape drive error logs provide information if the errors relate the tape
drive’s read/write performance.

Figure 97 describes how to determine which error logs to use.

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Check for Errors

Figure 97 Error
Flowchart
No
Is there an error?

No corrective
action required

Yes

Check
Application logs

No
Is the problem related to the motion of
cartridges within the SuperLoader?

Is the problem related to the operation
of the tape drive?

Yes

Check Tape Drive
logs

Check SuperLoader
logs

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SuperLoader Error Logs

Note:

While there are other types of logs besides error logs, the other
types of logs will not help you troubleshoot errors. Instead,
they provide you with basic information (see appendix A,
Basic Information Logs).

•

SuperLoader Error Logs

•

Tape Drive Error Logs on page 165

SuperLoader Error Logs

The SuperLoader generates four types of logs. For troubleshooting errors,
you will only use one type, Hard Error logs. The screen displays the error
message and the Hard Error logs record all hard error events (see
appendix A on page 229).
Note:

Screen Display of
Hard Error Logs 5

Table 13 Screen
Display of Hard Error
Logs

146

To troubleshoot hard errors, you may need to power cycle,
repair, or replace the unit.

Table 13 lists the error messages that are shown on the LCD. Use table 13
to determine the error code. Refer to table 15 on page 156 for a list of
suggested actions.

Screen Display

Error Code

TX ALD success

TX Deleted

TX Pool error

TX PTR error

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Chapter 5 Troubleshooting
SuperLoader Error Logs

Screen Display

Error Code

TX Wait error

TX Size error

TX Group error

TX EVT Timeout

TX Option error

TX QUE error

TX QUE Timeout

TX QUE Full

TX SEM error

TX SEM Timeout

TX Thread error

TX Priority err

TX No Memory

TX Start error

TX Delete error

TX Resume error

TX Caller error

TX Suspend error

TX Timer error

TX Tick error

TX Activate error

TX Thresh error

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148

Screen Display

Error Code

TX Suspend Lifted

SYS Cmd started

SYS Failure

SYS Busy

SYS Timeout

SYS SW err

SYS HW err

SYS Msg snd id err

SYS Msg bad

SYS Msg param bad

SYS Inv element

SYS Inv elem status

SYS Element tbl bad

SYS Global corrupt

SYS Stack corrupt

SYS Stack low

SYS Stack ovflw

SYS POST fail

SYS Watchdog fail

SYS PWR on/restart

SYS PWR down

SYS Overload

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Screen Display

Error Code

SYS Performance

SYS Asyc stop

SYS Cleaning error

SYS 12C Device Error

SYS offline

SYS Door locked

SYS Open front

SYS Over temp

SYS Drive Error

SYS Drv Load Err

SYS Drv Unload Err

Command in Progress

Unsupported Command

Command Failed

Device Not Ready

Invalid Element Address

Invalid Page Code

Invalid Test #

Exchange Command/Not
Supported

Invalid Command Parameter

Mechanical Positioning\Error

Destination Element Full

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150

Screen Display

Error Code

Source Element Empty

Magazine Not Present

Self Test Failure

Barcode Reader\Not Present

Internal Hardware\Error

No Volume Tag\Information
Available

CUP In Progress

Unload Retry

Overtemp

Rejected Command

Communication Error

SRVO Failure

SRVO Reserved

SRVO HW/MTR timeout

SRVO SW error

SRVO Not calibrated

SRVO No src element

SRVO No mag

SRVO Mail Slot full

SRVO Dest full

SRVO Pkr full

SRVO PKR crt sns err

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Screen Display

Error Code

SRVO DRV pth sns err

SRVO MSdoor sns err

SRVO MSdoor sol err

SRVO Initialize err

SRVO Event-1st err

PKR Rot Sensor bad

PKR no Rot Flag

PKR Rot Flag bad

PKR Trans Sensor bad

PKR Trans Sns1 bad

PKR Trans Sns2 bad

PKR Trans Flag bad

PKR Rot cal lost

PKR Trans cal lost

PKR Rot lost

PKR Trans lost

PKR Rot pos error

PKR Trans pos error

PKR Dropped cartridge

PKR Missed cartridge

PKR Jammed cartridge

MTR Unknown err

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Screen Display

Error Code

MTR SW error

MTR HW error

MTR Setup error

MTR Position error

MTR Direction error

MTR Runaway error

MTR Corrupt error

MTR Accel error

MTR Sensor noise

MTR Timeout

MTR Skipping

MTR Stalled

MTR Jammed

MTR Stopped

MAG Solenoid bad

MAG Present Sns bad

MAG Pos Sensor bad

MAG Pos Sensor 1 bad

MAG Pos Sensor 2 bad

MAG Flag Missing

MAG Flag bad

MAG No slot 0

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Hard Error Log
Display

Figure 98 Hard Error
Log as Displayed via
FTP and On-board
Remote Management

Screen Display

Error Code

MAG Multi slot 0

MAG Tolerance

MAG Cal lost

MAG Pos lost

MAG Pos err

MAG Slot pos error

MAG Jammed cart

You can retrieve Hard Error logs through On-board Remote
Management. Partial information about Hard Error logs can be retrieved
from the front panel and SCSI. Figure 98 shows an example of the way a
Hard Error log appears in HyperText Transfer Protocol (HTTP) format.

Block 1, 004/016 entries @ 64 bytes each, wrap @ 004, erase @ 008
0000: 2004-Jan-27, 17:24:06.001, Error: 002f0222, Context: 4802/00000000
65460621: 00610004: ffffffff: ffffffff
ff741e03: 0075ff63: 0566063f: 007f0000
ffffffff: ffffffff: ffffffff: ffffffff
0001: 2004-Jan-27, 17:24: 08.036, Error: c02f0223, Context: 4802/00000000
00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000
0002: 2004-Jan-27, 17:38: 19.777, Error: 002f0222, Context: 4802/00000000
65460621: 00610004: ffffffff: ffffffff
ff741e03: 0075ff63: 0566063f: 007f0000
ffffffff: ffffffff: ffffffff: ffffffff:
0003: 2004-Jan-27, 17:38: 21.812, Error: c02f0223, Context: 4802/00000000

The front panel and SCSI display only the most important information for
each log. Figure 99 shows an example of how a Hard Error log appears in
front panel and SCSI formats.

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Figure 99 Hard Error
Log as Displayed on
Front Panel and SCSI
Formats

Time: 17:24:06.001
Error: 002f0222
Context: 4802/ 00000000

Whenever the SuperLoader generates a Hard Error log, On-board
Remote Management automatically displays the log information. For the
other retrieval methods, you must request the information.

To Retrieve Hard Error Log Information from the Front Panel:

1 On the main menu, scroll to Diagnostics, then press Enter. The
Diagnostics submenu appears.
2 On the submenu, scroll to Error Logs, then press Enter. The Error
Log submenu appears.
3 On the submenu, scroll to Hard, then press Enter. The log
information appears.

To Retrieve Hard Error Log Information from On-board Remote
Management:

1 Click the On-board Remote Management icon on your computer
desktop.
2 Click Diagnostics. The login window appears.
3 Type your username and password, then press Enter. The Diagnostic
sub-menu appears.
4 Click View Logs.
5 If you want to save logs to your hard drive, click Save Logs. If you
save log to a file, you must select a destination folder within 60
seconds.

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To Retrieve Hard Error Log Information from SCSI:

To retrieve Hard Error log information from SCSI, execute the Log Sense
command and access log page 7.

Hard Error Log
Fields

Hard Error logs contain three main fields. By interpreting the information
in these fields you can determine how to troubleshoot errors (see
table 14).

Table 14 Hard Error
Log Fields

Field

Description

Time Stamp

The time the event occurred. This field helps correlate the event with a
possible application interruption. If the unit is unable to acquire the
correct time/date from the SNTP time server or the front panel, the
timestamp contains values indicating the power cycle number and the
time an entry was written relative to that power cycle, listed as Power On
Hours (POH).
Note:

The unit has no internal real time clock and requires the user to set
the time of day from the front panel or the network interface
(SNTP).

Error Code

The type of error and action to which the event is related. This field helps
identify what caused the event to occur (see Error Code Field Description).

Context

The event’s software register information.

Error Code Field
Description
5

Error codes appear as 8-character strings made up of either letters or
numbers for a total of 32 bits. Figure 100 shows the block descriptor for
the Hard Error log codes.

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Figure 100 Error
Code Block Descriptor
for Hard and Soft
Event Logs
Bits
31-30

Bits
29-28

Recovery
Action

Bits
27-24

Bits
23-20

Task ID

Bits
19-16

Bits
15-12

Error Type

Bits
11-8

Bits
7-4

Bits
3-0

Error Location

Table 15 describes each field in error code.

Table 15 Error Code
Field Descriptions

Field

Description

Recovery Action

Defines what the SuperLoader will do based on the event that occurred.
• If the value is 0, the SuperLoader will continue operations since this is
typically a soft recoverable event, or an event that is just recording an
action for when the development team is working on enhancements.
• If the value is other than 0, then you must reboot the SuperLoader in
order to recover from the event. The reboot will happen automatically.

Task ID: Defines what firmware task was being performed at the time of the event
Task ID (in Hex)

Description

System Timer

Servo

Picker

Magazine Left

Magazine Right

Magazine Up left

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Field

Description

Magazine Up Right

Loader

Bar Code Reader

Front Panel

Diagnostic

Error

Code Update

PSP

PSP Timer

Volume Servo Manager

HTTP

SNTP

Idle

Watch Dog

Un-handle Interrupt

Error: Defines the type of error or event that did occur. Follow the suggested actions to
troubleshoot each type of error.
Software Location ID: Defines a location in the firmware internal to the task being performed.
This ID is used by firmware engineering to identify what part of the actual firmware task
detected the event.

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Error Code Listing 5

Table 16 lists the possible errors and suggested actions.

Table 16 Error Code
Listing
Error

Description

Suggested Actions

00-25

General Software flags

• Check for a Hard Error log. If an error appears in the Hard
Error log, power cycle the SuperLoader and run the Health
test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer Support
and/or replace the DCA.

Message Send ID error

• Check the SCSI bus cables and terminators.
• Check the Host Adapter.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

Message Bad

• Check the SCSI bus cables and terminators.
• Check the Host Adapter.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

Message parameter
Bad

• Check the host device driver.
• Check the host application.
• Check the SCSI bus cables and terminators.
• Check the Host adapter.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

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Error

Description

Suggested Actions

Invalid Element

• Check the host device driver.
• Check the host application.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

Invalid Element Status

2B-2F

Firmware tables and
stacks invalid

• Check for a hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

Post Failure

• Verify that the DCA is fully seated and that all 4 screws
are tight.
• Verify that the magazines are fully seated.
• Power cycle.
• Contact Quantum Customer Support.

31-38

System Monitoring
type events

• Check for a Hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.

Offline

• No action required.

Door Locked

• No action required.

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Error

Description

Suggested Actions

Open Front

• Install the magazine or magazine blank.
• Replace the magazine or magazine blank. (Try a second
one if possible.)
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Over Temp

• Verify that the temperature of the SuperLoader inlet air
is within specifications.
• Clear debris from any openings of the SuperLoader,
both in the front and back.
• Verify that both fans are working. If fans are bad,
contact Quantum Customer Support and/or replace the
DCA.

Drive Error

• Check the Drive Log Sense for Drive errors. If the drive
is still logging errors, contact Quantum Customer
Support and/or replace the DCA.
• If the drive is logging Read/Write Errors, run the Tape
Drive Write/Read test. If the drive test fails, repeat the
test with new media. If the drive fails with two different
pieces of media, contact Quantum Customer Support
and/or replace the DCA.

Load Error

• Verify that the cartridge does not have labels or other
matter any where on the cartridge except where labels
are expected to be places.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact Quantum
Customer Support and/or replace the DCA.

Unload Error

• Verify that the cartridge does not have labels or other
matter any where on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact Quantum
Customer Support and/or replace the DCA.

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Error

Description

Suggested Actions

60-69

Internal
communication events

• Power cycle.

Picker Servo Errors

• Run the Health test.

A0-A4

• If the previous steps fails, contact Quantum Customer
Support and/or replace the DCA.

• If repeated events appear in the Hard log, power cycle
the SuperLoader. Repeat tests after power cycle.
• If the previous steps fails, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
A5

Source Element Empty

• Verify that the expected source really does have a
cartridge.
• Run the Health test.
• If the source is a magazine, replace the cartridge in that
slot with a different cartridge and try again. If error
continues, replace the magazine.
• If source is the tape drive, verify the tape drive has a
cartridge and it was ejected.
• Power cycle the SuperLoader.
• If the error continues, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Source Magazine
Missing

• Verify that the magazine is installed correctly into the
SuperLoader.
• Remove and insert the magazine again.
• Try a second magazine if possible.
• Power cycle the SuperLoader.
• If the error continues, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

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Error

Description

Suggested Actions

Mailslot full

• Verify that the magazine is installed correctly into the
SuperLoader.
• Remove and insert the magazine again.
• Try a second magazine if possible.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the magazine and/or the
chassis/picker assembly.

Destination Element
Full

• Verify the expected destination really does not have a
cartridge.
• Run the Health test.
• If destination is a magazine, install and remove a
cartridge from the selected slot and try again. If error
continues, replace the magazine.
• If destination is the tape drive verify the tape drive does
not have a cartridge.
• Power cycle the SuperLoader.
• If the error continues, contact Quantum Customer
Support and/or replace the DCA and/or the chassis/
picker assembly.
• If the cartridge is in the mailslot opening, remove it.
• Verify that the mailslot door is fully closed.
• Verify that there is no debris in mailslot opening.

Picker Full

• Look in the front of the SuperLoader and confirm that
the picker is full.
• Run the Health test.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

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Error

Description

Suggested Actions

Picker Cartridge
Sensor Error

• Perform calibration and confirm calibration is
successful.
• Run the Health test.
• If the problem prevents the test from running, contact
Quantum Customer Support and/or replace the
chassis/picker assembly.

Drive Path Sensor
Error

• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Mail Slot Door Sensor
Error

• Insert a cartridge into the SuperLoader via the mail slot.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Mail Slot Solenoid
Error

Unknown Servo Error

• Run the Health test.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA and/or the chassis/
picker assembly.

Error Log Information
Event

• No action required.

B0-BF

Error Events related to
the picker not rotating
or translating correctly.

• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

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Error

Description

Suggested Actions

Unknown Motor Error

• Run the Health test.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Magazine Solenoid
Bad

• Check the Task ID in the hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine. Verify that the
magazine slides freely and clicks and locks into place.
• Power cycle the SuperLoader.
• Try a different magazine.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Magazine Present
Sensor Bad

• Check the Task ID in the Hard Event Log to determine if
the problem is the right or left magazine.
• Remove and insert the magazine.
• Power cycle the SuperLoader.
• Make sure that the sensor is not blocked by debris.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

D2-D4

Position Sensor Bad

• Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine.
• Try a different magazine, if possible.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

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Error

Description

Suggested Actions

D5-DE

Cartridge flags located
on the magazine may
be bad or the sensor to
detect the flags may
have a problem.

• Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine.
• Try a different magazine, if possible.
• Make sure that the sensor is not blocked by debris.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.

Jammed Cartridge

• Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Power cycle the SuperLoader.
• Contact Quantum Customer Support.

Tape Drive Error Logs

The tape drive generates six types of logs. For troubleshooting errors, you
will only use SCSI Check Condition Error logs, Bugcheck Error logs, and
Event Error logs. For more information on the other log types (see
appendix A, Basic Information Logs).
Note:

Error Log Display 5

Unless noted otherwise, these samples do not apply to the
DLT1 tape drive.

Partial information about tape drive error logs can be retrieved from
SCSI. Figure 101 shows an example of how tape drive logs appear.

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Figure 101 Example
Tape Drive Error Log

Event log number

Event number or name

POH/PC

Event Log # 2 - Event: A401 [V80-0 4-AUG-1998] 000:03:52.153 POH/PC= 340/16
110013B9 571E0101 00400000 00130000 02D10000 00440000 00000000 220024CA
00000000 04720000 00000000 00000000 00000000 00000000 00000000 000000000
00000000

Figure 102 Example
DLT1 Tape Drive Error
Log
Packet # 229 - Event: Dir RD Error [V46-0 ] Up Time: 000:02:05.815 SLOT: 0(hex) POH: 1571 PCYC: 54
0F200F01 02800280 25001F00 0000B06E 00000000 0011EB68 00000000 00000000
00000305 F0DEC203 004BD89C 0000004A 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000
Packet # 230 - Event: Dir RD Error [V46-0 ] Up Time: 000:02:08.444 SLOT: 0(hex) POH: 1586 PCYC: 57
0F200F01 02800280 25001F00 0000B06E 00000000 0011EB68 00000000 00000000
00000000 0281CA7B 004BD89C 0000004A 00000000 00000000 00000000 00000000
00000000 00000055 00000000 00000000
Packet # 231 - Event: AFF5
[V46-0 ] Up Time: 000:32:08.561 SLOT: 0(hex) POH: 1586 PCYC: 57
00000000 00000000 00000000 00000000 0BB3B200 00004C00 00000000 C4000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000

Error Log
Information

166

All tape drive error logs contain three main fields. Table 17 describes each
of these fields.

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Table 17 Tape Drive
Field Descriptions

Field

Description

Event Log
Number

A sequence number that indicates the order in which the event was
logged.

Event Number or
Name

The field appears in every event log, but varies depending on the event
type. This field indicates the type of log.

POH/PC

The tracking information for how many power-on-hours (POH) the drive
has had since it was shipped from Quantum. This is how many hours the
drive has had power applied regardless of the number of times it is turned
on and off. POH is updated once every 60 minutes the drive has had
power applied to it with no interruptions.
Power cycles (PC) is how many times the drive has experienced a power
on cycle. Each time a drive logs a Hard Event, it will increment this count
as well.
In addition to these main fields, each type of log contains specialized
fields, Refer to the following sections for information about each log
types’ specialized fields:

SCSI Check
Condition Error
Logs

•

SCSI Check Condition Error Logs

•

Bugcheck Error Logs on page 173

•

Event Error Logs on page 174

SCSI Check Condition Error logs record SCSI events that have been sent
to the host in response to a command not completing successfully. These
logs may be related to the events logged prior to this entry indicating that
the event created a check condition that the host should know about (see
figure 103).

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Figure 103 SCSI
Check Condition Error
Log
Sense Key
Media ID

Event Log #6 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/ AddErr=340/16/13B9571E/1/80/02/

ASC/ASCQ

Table 18 describes each of the SCSI Check Condition log’s specialized
fields.

Table 18 SCSI Check
Condition Error Log
Field Descriptions

168

Field

Description

Media ID

A Media ID which is an internal
identification number, written to
the media the first time the media
is used, to aid in tracking media to
the different events, This ID does
not correlate to any media ID used
by application software

Sense Key

The SCSI equivalents of Sense Key
as defined by the SCSI standards.
See table 19 on page 169 for Sense
Key definitions.

ASC/ASCQ

The SCSI equivalents of
Additional Sense Code (ASC) and
Additional Sense Code Qualifier
(ASCQ) as defined by the SCSI
Standards. See table 20 on
page 171 for ASC/ASCQ
descriptions and suggested
actions.

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Table 19 describes the sense keys.

Table 19 Sense Key
Field Definitions

Sense Key

Definition

No Sense. This is an indicator that the drive did not have an error but that the

Recovered Error. The drive had a recoverable error. This is one in which the

Not Ready. The drive is not ready for tape functionality. This is not reported in
the drive log pages.

Medium Error. The drive was not able to read or write successfully to the tape.

Hardware Error. The drive has detected an error condition related to the

Illegal Request. The requested command had an incorrect parameter defined

host system may have sent an incorrect command or that a field in the
changing parameters information was not correct. This is also an indicator that
a request to move the tape past an EOD or a read of a filemark may have been
attempted.
drive detected something that may not be correct, but that the problem would
not prevent the drive from functioning correctly. It may be just an indicator of
an event that the drive was able to correct. For example, a Cleaning Requested
status shows that the drive wants a cleaning tape used, but will still function
correctly without it. This sense key will only be recorded in the logs if it is a
Cleaning Requested condition.

Look at the Event Logs and correlate the events with media and system logs to
determine if this is due to media or the drive. This sense key is recorded in the
drive logs.
hardware. You will need to refer to the sense Key and ASCQ, along with other
event logs to best understand the error. Based on the log information, replace
the appropriate component. This sense key does get logged each time it is
reported.
and you will need to review the actual command and parameter to determine
what was wrong. This is not logged in the drive logs.

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Sense Key

Definition

Unit Attention. A condition exists that impacts the drive’s functionality.
Examples include a SCSI Bus reset, or a transition from ready to not ready. A
reset is required because Mode Page setting may change after a reset and the
host will need to know that. This sense key is not logged in the drive logs.

Data Protected. The media currently in the drive is write protected. This can be

Blank Check. While reading, writing, or doing a search on the media that the
drive encountered a EOD mark or a long gap was detected. A long gap may be
the result of a drive stopping the write command without doing the proper
command termination. This sense key is not reported in the drive logs.

Code Update. The firmware in a drive has been changed. The ASC and ASCQ

Command Aborted. The tape drive has aborted a drive command. Check the

Dh
Eh

170

a hardware write protect of software. This sense key is not logged in the drive
logs.

will indicate what the new revision of the drive firmware changes that may
have occurred.
sense code and qualifier to better understand why. This sense key is not
reported in the drive logs.
Volume overflow. The tape drive has reached the physical EOT and can no

longer write data to the tape. This sense key is not reported in the drive logs.
Miscompare. During the drive self tests, the drive has detected a data
miscompare while execution the internal test. This error would be a indicator
that the drive should be returned for repair.

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Table 20 describes the ASC/ASCQ fields.

Table 20 ASC/ASCQ
Field Description

ASC/ASCQ

Description

Suggested Action

0C/00

Write Error. Drive was not

• Problem may be the tape cartridge or the
drive. Check logs to correlate A401/A501
events with media type and ID system
logs.

able to successfully write the
customer data to the tape.

• Run Tape Drive Write/ Read test with two
pieces of media. If test fails, replace DCA.
11/00

Unrecoverable Read Error.

After exhausting the read
recovery algorithms the drive
was not able to read the data
correctly

• Problem may be the tape cartridge or the
drive. Check logs to correlate A400/A500
events with media type and ID with
system logs. Look for write errors to this
media from this drive or others as that may
be the result of this read error.
• Run Tape Drive Write/Read test with two
pieces of media. If test fails, replace DCA.

40/8x

POST Error. The drive during
power on self test has
detected an error.

• Errors of this type indicate a drive
problem. Verify the SCSI bus is terminated
correctly and if this continues replace the
drive or DCA.

14/00

Entity Not Found. A logical

• Problem may be the tape cartridge or the
drive. Check drive logs to correlate events
that may have led up to this condition.

block that was written on the
tape was not found while
trying to read the data.

47/00

SCSI Partity Error. SCSI bus

communications problem

• Run Tape Drive Write/Read test with two
pieces of media. If test fails, replace DCA.
• Check SCSI Cables, Terminators, all
devices attached to SCSI bus.

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ASC/ASCQ

Description

Suggested Action

80/00

Calibration Error. The drive
failed calibration.

• Recommend using a cleaning tape or try a
different piece of media. If this persists it
may be a drive problem. Look at the other
drive logs to understand the failure action.
Cleaning light should be on when this is
reported.
• Run Tape Drive Write/Read test with two
pieces of media. If test fails, replace DCA.

80/01

Cleaning Required. The drive

has detected a condition in
which a cleaning tape must
be used.

• Use a cleaning tape and /or different
media. Check drive logs to review related
events. If this persists with multiple media
after cleaning replace the drive. If all
related to one piece of media replace that
tape cartridge.
• Run Tape Drive Write/Read test with two
pieces of media. If test fails, replace DCA.

80/02

Cleaning Requested. The
drive has detected that using
a cleaning tape would
prevent possible failures due
to debris on the head.

• Cleaning light should be on when this is
reported. Use a cleaning tape. If this
persists verify if this is with the same
media or different media and frequency.
Different media at a high frequency
indicates drive is failing and should be
replaced. Infrequent reports of this event
will indicate media and/or environmental
conditions should be checked.

80/03

Soft Error Exceeds Threshold.

• Use a cleaning tape to insure that drive
heads are clean. If this persists use the
drive logs to correlate this condition with
other events and replace the drive if this is
frequent with multiple media. The same
media ID with multiple entries indicate a
media problem.

The drive has detected that a
high soft error rate has
occurred which may lead to a
hard error.

• Run Tape Drive Write/Read test with two
pieces of media. If test fails, replace DCA.

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Tape Drive Error Logs

Bugcheck Error
Logs
5

Bugcheck Error logs typically indicate that the DLT firmware has reached
a point in the decision process that requires a drive reset. There are
11 bugchecks, indicated by the Bugcheck Error field found in the event
log’s first line. The following conditions may cause a bugcheck:
•

Hardware errors

•

Media errors

•

Power supply problems

•

External conditions (shock, vibe, hot, cold, and so on)

•

Firmware problems

Note:

Typically, firmware problems are not the cause and you
should check for other sources. If it is assumed to be a
firmware issue, contact Quantum Customer Support for
assistance.

Figure 104 shows an example of a Bugcheck Error log.

Figure 104 Bugcheck
Error Log
Event Number
Event Log # 4 - BugCheck Error: B810 [T9-9 14-Jun-1999]
PC=0005738E SR= 2500 Cntxt= Intrp 041:40;08.100 POH/PC=78/16
MSP = 0011A4C0 ISRret = 0000E90 (IDLE)
00002000 000B828 0000EE78 000E9DC 0006E984 00000000 00000013 001241F8
00230100 001052C0 00111C78 00111CB8 00117F74 0011A1D0 0011A4D0 0011AA90
Temp 37 C

Table 21 describes the Bugcheck logs’ specialized field.

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Tape Drive Error Logs

Table 21 Bugcheck
Log Field Descriptions

Field

Description

Event Number: The Event Number is one of the common first line fields explained in the Event
Types sections. Below is a listing of the Bugchecks for each event number.
Number

Description

B810

Library Port Communications problems — Library or Drive Problem. If the
problem continues multiple times after you reset the drive, replace the DCA.

E204

Unexpected Timer 2 Interrupt — Drive or DCA Problem.

EE01

Spurious Non-Askable Interrupt — Drive or DCA Problem.

EE02

Spurious Timer Interrupt — Drive or DCA Problem.

EE03

Spurious Level 5 Interrupt — Drive or DCA Problem.

EE04

Spurious Drive Comm Interrupt — Drive, DCA, or Loader Problem.

EE06

Spurious Diagnostic Comm Interrupt — Drive or DCA Problem.

EE08

Watch Dog Timer Expired — SCSI Bus, Host Controller, Drive, or DCA Problem.

EE09

Spurious Power Fail — Power supply, Power cables, or DCA Problem.

EE0D

Spurious Level 6 Interrupt — Drive or DCA Problem.

F202

Loader Time-Out — Loader or DCA Failure.

Event Error Logs 5

174

These logs record basic drive events including drive errors, calibration,
and history related actions. There are 14 event error logs, indicated by the
Event number filed is located on the First Line. All Event Error logs
contain the same specialized fields. Figure 105 shows a sample Event
Error log.

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Chapter 5 Troubleshooting
Tape Drive Error Logs

Figure 105 Event
Error Log

V number

Date

Time stamp

Event Log # 3 - Event: A401 [V80-0 4-Aug-1998] 000:03:52.153 POH/PC = 340/16
110013B9 571E0101 00400000 00130000 02D10000 00440000 00000000 220024CA
00000000 04720000 00000000 00000000 00000000 00000000 00000000 00000000
00000000

Table 22 describes each of the Event Error log’s specialized fields.

Table 22 Event Error
Log Field Descriptions

Field

Description

V Number

The version of firmware the drive was using when the event was logged.

Date

A reference date for when the firmware was created by Quantum

Time Stamp

The total time in which the tape drive has had power applied to the tape
drive, since the last power cycle. This is hours, minutes, seconds, and
milliseconds. There is no date associated with the power up time.
In addition to the specialized fields, each Event Error log has specific
information about the cause and suggested actions to follow for
troubleshooting errors. This information can be found in the block
descriptors of each log. Use the following sections to find information on
each Event Error log:
•

A400: Read Error

•

A401: Write Error on page 179

•

A402: Drive Error on page 182

•

A403: Loader Log on page 186

•

A404/A405: Calibration on page 188

•

A407: Directory Read on page 191

•

A408: Directory Write on page 197

•

A500: SDLT Hard Read Error on page 201

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A400: Read Error

•

A501: SDLT Hard Write Error on page 203

•

A502: SDLT Loader Communication Error on page 205

•

A503: SDLT Drive-Servo Error on page 206

•

A507/A508: Directory Read Failure/Directory Write Failure on
page 212

A400: Read Error

Read Error is a recorded event indication that the tape drive detected a
condition in which the drive was not successfully able to read the data
from a particular location on the media.

Figure 106 Read
Error Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

(MSB) Media ID

1
2
3

Media ID (LDB)
Media Format
Track

4
5

Physical Block Number on Track

6-17

176

Byte 00

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Chapter 5 Troubleshooting
A400: Read Error

Table 23 Read Error
Field Descriptions

Field

Description

Media ID

Identifier placed on the media when the calibration tracks are written.
This is used to help track which piece of media was in the drive at the
time of the event.

Media Format

The value of this field defines the format or density the media is written.
4 = DLT 260
8 = DLT600
10 = DLT2000/2000XT
20 = DLT4000
40 = DLT7000
80 = DLT8000
300 = SDLT220
310 = SDLT320
300 = SDLT220
320 = SDLT600
blank media is reported as unknown

Track

The Logical Track Number the heads are on at the time of the event. The
DLT tape drive is a linear recording device with multiple tracks. The
Read/Write Head Assembly has more than one head so that multiple
physical tracks of data are read or written at the same time. These
multiple tracks are referred to a one logical track.

Physical Block
Number on Track

A physical location on the media based on distance from the end-of-track
depending on which direction the tape is moving. Tape moving from
Beginning of Tape (BOT) side of tape to End of Tape (EOT) side is
distance from BOT. In the opposite direction, it is the location from the
EOT side of the tape. This data, with the track number, can be used to
help identify if repeated failures always occur at the same spot, meaning
data written wrong, or bad spot on media.

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A400: Read Error

Cause

Suggested
Actions

This error could be due to one or more of the following:
•

A bad spot on the media

•

A failure of the drive to determine the data read from the tape was
good due to CRC

•

Other indicators used by the drive to insure data integrity

•

The data originally written was not written correctly.

Following is a list of suggested actions:
5

•

Verify if multiple events on the same media occur, or multiple events
on different media occur. With this information, you can determine if
the failure is caused by the media or the drive.

•

Make sure the event is not due to media being written badly by some
other drive. To confirm the media was not written incorrectly, look
for A401 events with the same media ID on this drive and other
drives this media may have been written to.

Note:

•

178

If the drive logs this error, the cleaning light may be turned on
recommending a cleaning as well.

Run a Tape Drive Write/Read test with two pieces of media. If test
fails, replace the DCA.

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Chapter 5 Troubleshooting
A401: Write Error

A401: Write Error

Write Error is an event in which the tape drive detected a condition that
the drive was not successfully able to write data to the media.

Figure 107 Write
Error Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

(MSB) Media ID

1
2
3

Media ID (LDB)
Media Format
Track

4
5

Byte 00

Physical Block Number on Track

6-17

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A401: Write Error

Table 24 Write Error
Field Descriptor

Field

Description

Media ID

Identifier placed on the media when the calibration tracks are written.
Used to help track which piece of media was in the drive at the time of a
failure. A new, unused, piece of media will have the media ID written on
the first write command from BOT. If the drive failed during calibration
and a write command from BOT was issued, the drive will rewrite the
calibration tracks changing the media ID at the time.

Media Format

Format/Density the media is written.
4 = DLT 260
8 = DLT600
10 = DLT2000/2000XT
20 = DLT4000
40 = DLT7000
80 = DLT8000
300 = SDLT220
310 = SDLT320
300 = SDLT220
320 = SDLT600
blank media is reported as unknown

Track

Physical Block
Number on Track

A physical location on the media based on distance from the end-of-track
depending on which direction the tape is moving. Tape moving from BOT
side of tape to EOT side is distance from BOT. In the opposite direction it
is the location from the EOT side of the tape. This data with the track
number can be used to help identify if repeated failures always occur at
the same spot, meaning data written wrong, or bad spot on media.

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A401: Write Error

Cause

Suggested
Actions

This error could be due to one or more of the following:
•

A bad spot on the media

•

A failure of the drive to determine the data written was good during
the read after write

Following is a list of suggested actions:
5

•

Check the Media IDs. Multiple Media IDs may indicate that the drive
is the problem. Similar media ID may indicate that the media is the
problem.

•

Use a cleaning tape and try the same media again. Then try different
media before indication that the drive is the failure.

Note:

If the drive logs this error, the cleaning light may be lit
recommending a cleaning as well

Run a Tape Drive Write/Read test with two pieces of media. If test fails,
replace the DCA.

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A402: Drive Error

A402: Drive Error

Drive Error indicated the drive has detected something out of the
ordinary during normal operations. If this is a hard error, the drive will
not be functional for reading, writing, or successfully loading or
unloading the media.

Figure 108 Drive
Error Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

Byte 00

(MSB) Media ID

1
2

Media ID (LDB)

Drive Error Code

Drive Status on Error

4-8

ASCQ

9
10

ASC

Sense Key

11-12

POST Flag

13
14

POST Flag

15-17

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A402: Drive Error

Table 25 Drive Error
Log Field Descriptions

Field

Description

Media ID

Identifier placed on the media when the calibration tracks are
written. Used to help track which piece of media was in the
drive at the time of failure.

Drive Error Code

Drive Error Codes listed are listed only as major codes
indicating a category of drive error types rather than listing all
possible error codes. The individual error codes are not
important for determining if the event is hardware, media, or
some other source of the error. Use the Suggested Actions to
troubleshoot the error.

Major Error Code

Description

Suggested Action

0000h-001Fh

Power on Self Test Error

• Check Power
• Check Post Flags

0020h-003Fh

Initialization Errors

• Check Power
• If Repeating, ensure no media
loaded
• No Media and repeat drive
replacement

0040h-004Fh

Cartridge Insertion Errors

• Check Cartridge

0050-005F

Cartridge Unload Errors

• Check Cartridge/Leaders

0060h-006F

Cartridge Unload Errors

• Check Cartridge/Leaders

0070h-007F

Cartridge Extraction
Errors

• Check Cartridge/Leaders

0080h-009Fh

Servo Errors

• Possible drive or DCA problem,
try multiple media

00A0h-00Afh

Miscellaneous Tape
Motion Errors

• Possible drive or DCA problem,
try multiple media

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A402: Drive Error

Field

Description

00B0h-00BFh

Hardware Errors

• Possible Drive or DCA problem

00C0h-00EFh

Interrupt Trap Errors

• Possible Drive or DCA problem,
try multiple media

00E0h-00EFh

Interrupt Trap Errors

• Possible Drive or DCA problem

00F0h-00FFh

Miscellaneous Errors

• Possible Drive or DCA problem

Drive Status (on Error)
Bit

Description

Drive is in the Process of using a Cleaning Tape

Drive has a Cartridge Inserted

Drive has No Tape Tension

Drive is in the Process of Calibrating after loading a tape
cartridge

Drive is in the Process or Rewinding the tape to BOT

Drive is at a End of Track

Drive is on the Correct Track and physical location of the media

Drive is Moving the Tape and Seeking to a Track location

Drive is Stopped on Tape

Drive is at EOT

Drive is at BOT

Drive is Unloaded with No Cartridge

Drive is Unloaded with a Cartridge

Drive is in the Process of Unloading the tape

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A402: Drive Error

Field

Description

Drive is in the Process of Loading a tape but has not entered the
calibration phase of the load

Drive is in the Process of Initializing (typical after power on or a
total drive reset)

POST Flags: 32-bit register to indicate the POST failure that failed. Figure 109 shows the
breakdown of the 32-bit register. The next section indicates the fields and a brief
description.
FE

Fatal Error was detected

Reportable Error was detected

Last Fail Event Log contains valid information

Multiple Failures were detected

Unexpected interrupt was detected

Failing Section

If not equal to 0, return drive for repair

Failing Subsection

If not equal to 0, return drive for repair

Detected Error

If not equal to 0, return drive to repair

Figure 109 32-Bit
Register

Cause

Unused

Failing
Section

Failing Subsection

Detected
Error

This error could be due to one of the following:
•

Items such as a dropped leader

•

An error internal to the drive

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A403: Loader Log

Following is a list of suggested actions:

Suggested
Actions

•

Look for how frequent the events are being logged and how they
relate to the media ID. Multiple events of this type would be an
indicator that there may be a problem with the drive or the piece of
media being used.

•

Run a Tape Drive Write/Read test and power cycle the unit.

A403: Loader Log

This Event Log entry is used by drive loader/Library OEM suppliers in
which the library/loader supplier should provide additional details.

Figure 110 Loader
Error Field
Descriptions
Long
Word

Byte 03

Media Loader Identifier

Media Loader Identifier (LSB)

(MSB) Media Loader Unit Number (LSB)

Loader Command

Loader Error

Loader Command
Status

Event Reference Number

7-17

186

Byte 00

(MSB) Media Loader Identifier

Byte 01

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Chapter 5 Troubleshooting
A403: Loader Log

Table 26 Loader
Error Field
Descriptions

Field

Description

Media Loader Identifier

Code to identify loader type

Media Loader Unit Number

Code to identify loader unit number

Loader Error

Loader error type

Loader Command Status

Status of the loader command that executed

Loader Command

Loader command that was executed

Event Reference Number

Number being used to count the number of events that have
occurred

Cause

Suggested
Actions

This error is due to a problem with the SuperLoader.

Look at the SuperLoader Error logs. For information on how to locate and
troubleshoot the problem, see SuperLoader Error Logs on page 146.

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A404/A405: Calibration

A404/A405: Calibration

A404 and A405 are related event logs regarding drive calibration. A405 is
a continuation of A404. Both event logs contain 20 long words.

Figure 111 Calibration
Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

Byte 00

(MSB) Media ID

1
2

Media ID (LDB)

Cal Fail

Cal Info Flags

4-20

Table 27 Calibration
Field Descriptions

Field

Description

Media ID

Identifier placed on the media when the calibration tracks are
written. This is used to help track which piece of media was in
the drive at the time of failure. A new, unused, piece of media
will have this happen on the first write command from BOT or
if the drive has failed during calibration and a write command
from BOT will rewrite the calibration tracks changing the
media ID at the time. If the calibration failed the Media ID will
not be valid.

Cal Fail: Status of the Calibration (reason for calibration failure)
Bit

Description

Calibration Track was Not Found in the Correct Location
(there are multiple Calibration tracks on a tape)

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A404/A405: Calibration

Field

Description

Forward and Backward Offset of Calibration Tracks too Far
Apart

Backward Offset of Calibration Tracks too Far Apart

Forward Offset of Calibration Tracks too Far Apart

Bottom Edge of Tape Found too Far From Bottom Head Stop
location

Amplitude Calibration low

No Write Gate

2F Amplitude Out of Specification

Write Current Out of Specification

Resolution Calculation Failed

Tension Calculation Failed

Bottom Edge of Tape Not Found

Bottom Edge of Tape too Close to Bottom head Stop location

Width of a Calibration Track Out of Specification (any one of
the calibration tracks)

Media type Unknown

Number of Calibration Tracks Inconsistent with Media Type

Cal Info Flags: Used to help verify the media type and the format of that media that was
inserted as to what the user had expected to use. This is another verification to determine if it is
media or a user induced failure. Calibration Tracks Successfully Found.
Bit

Description

Unused (DLT2000/4000 only) Current Calibration is in
Azimuth Mode (DLT 7000/8000 only)

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A404/A405: Calibration

Field

Description

Calibration Failed (DLT 2000/4000 only) Vertical R/W Offset
Okay (DLT7000/8000 only)

Calibration Successful, but a Cleaning Limit exceeded
(DLT2000/4000 only) Azimuth R/W Offset is Okay
(DLT7000/8000 only)

Desperation Read Mode (Drive not Calibrated to write but
will attempt to read only)

Tilt Position Okay (DLT7000/8000 only)

Calibration Tracks Written

Tape Edge Found

Write Current Okay

Signal-to-Noise Okay

Resolution Okay

2F Amplitude Okay

Tape Tension Okay

No Calibration Tracks Found

Width of a Calibration Track Out of Specification (any one of
the calibration tracks)

Head Stepper Position Okay

Cleaning Light Turned On

Cause

190

This error is due to a drive failing calibration.

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Chapter 5 Troubleshooting
A407: Directory Read

Suggested
Actions

Following is a list of suggested actions:
5

•

The data in the Cal Fail log word is critical to determine if the drive
failed calibration and why. If the drive does a write from BOT, this
failure is no longer important as the calibration information is
overwritten with new data.

•

This event can be used to help understand why a drive may be
getting multiple cleaning lights and if the cleaning lights are all
related to calibration errors. A cleaning light will come on if a drive
gets a Hard Read or Write Error as well.

•

To verify if this is all due to the same piece of media, the system/
application logs need to be correlated to when these events occurred.
If it is the same media, replace it or try a write from BOT to see if it
clears.

•

Run a Tape Drive Write/Read test with two pieces of media. If test
fails, replace the DCA.

A407: Directory Read

The directory referenced in this event log is DLT unique. This directory
contains information the drive uses to allow for fast location of data on
the tape. Without the directory a space command to end-of-data on a full
tape could take as much as 6 hours. The DLT tape drive maintains this
directory to reduces the space to a location on tape time to less than a few
minutes depending on tape speed of the drive. The host or application
software does not have access to this directory information.

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A407: Directory Read

Figure 112 Directory
Read Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

Called Mode

Format

2
3

Flags

Status

Status 2

4
5

Media ID

6-20

192

Byte 00

SuperLoader User’s Guide

Status 3

Chapter 5 Troubleshooting
A407: Directory Read

Table 28 Directory
Read Field
Descriptions

Field

Description

Called Mode

What function was being performed when the event was logged.
1= Read of the Directory when Loading the tape.
2= Write of the Directory while Unloading the tape.
3= Write of Directory from BOT. This is the step in which the drive
erases the directory when loading the media. This occurs after the
directory was read during the tape load process.

Media Format

Flags: Information DLT drive uses to determine further action if any take in rebuilding this
information and a possible reason why the directory event was logged
Bit

Description

Read on Load Complete

Inhibit Directory Write

LBN 0 Found

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A407: Directory Read

Field

Description

DIR Write Failed

Tape Format Mismatch

Event Log Generated

Tape Format Unknown

Non-Zero First Track (DLT 4000 Reserved)

Status

Results of the directory read from the media during the load of
media. Status is also displayed in byte 18 of Request Sense Response.
0 = Directory
1 = No Directory Found
2 = Media Contained Only a Partial Directory
3 = Directory Read was Complete

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A407: Directory Read

Field

Description

Status 2

Status of the Directory located on the media at BOT. Reason for the
directory event if due to the BOT directory. DLT keeps the master
copy of the directory near BOT. Other directory information is
maintained in EEPROM and at the EOT side of the media as back up
if the BOT directory is lost.
01h = TK50/70 - No Directory
0Ah = Inconsistent Formats
0Bh = Wrong Format
0Ch = The Reserved fields in the Directory were not equal to 0
0Dh = This is a Partitioned Tape
14h = No Directory Blocks Read
15h = No Directory Blocks read
16h = Not all Directory Blocks were Present
1Eh = Sync Lock Failure Trying to Read the Directory
1Fh = Revision Level Mismatch (revision of directory format and
expected revision)
20h = Verify Failed
21h = Unit on Write-Form BOT
22h = Truncated due to a Tape=Marker EDC
28h = Good Initialized directory read
29h = Good Directory Read (Has Partial EOD)
2Ah = Complete directory

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A407: Directory Read

Field

Description

Status 3

Directory Recovery Status (EEPROM directory status used for
recovery)
01h = Recovered Directory, but pending validation
0Ah = No LBN 0
0Bh = Media ID of media and EEPROM directory do not match
0Ch = On Tape directory not empty
0Dh = Sync lock Mismatch
14h = Bugcheck during directory update

Cause

Suggested
Actions

196

This is due to the DLT needing to rebuild the directory

Following is a list of suggested actions:
5

•

This information can be used to determine if the application may be
timing out due to the DLT needing to rebuild the directory or a
Space/Locate command may be taking too long.

•

Check to insure the previous drive that used this media did not have
an A408 Event indicating it could not write the directory successfully.
A partial directory may be the result from a drive that lost power
while the media was still loaded. Please confirm this or confirm that
the last drive to use this media did to have a directory write problem.

•

Perform a complete Read Only test on the media to determine if the
media is readable.

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Chapter 5 Troubleshooting
A408: Directory Write

A408: Directory Write

Directory write provides information as to why the DLT tape drive was
not successful in writing a directory to the media. If a drive fails to write a
good directory the next drive to load the tape may log an A407 Event, and
it may have excessively long response times to a space or locate SCSI
command.
Note:

This event will not occur on SDLT tape drives.

Figure 113 Directory
Write Block Descriptor
Long
Word

Byte 03

Byte 02

Byte 01

Called Mode

Format

2
3

Byte 00

Flags

Status

Status 2

Status 3

4
5

Media ID

6-20

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A408: Directory Write

Table 29 Directory
Write Field
Descriptions

Field

Description

Called Mode

What function was being performed when the event was logged.
1= Read of the Directory when Loading the Tape
2= Write of the Directory while Unloading the tape.
3= Write of Directory from BOT. This is the invalidation of the directory
when loading the media.

Media Format

Flags: Information DLT drive uses to determine further action if any take in rebuilding this
information and a possible reason why the directory event was logged.
Bit

Description

Read on Load Complete

Inhibit Directory Write

LBN 0 Found

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A408: Directory Write

Field

Description

DIR Write Failed

Tape Format Mismatch

Event Log Generated

Tape Format Unknown

Non-Zero First Track (DLT 4000 Reserved)

Status

Results of the directory read from the media during the load of media. Status
is also displayed in byte 18 of Request Sense Response.
0 = Directory Unknown
1 = No Directory Found
2 = Media Contained Only a Partial Directory
3 = Directory Read was Complete

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A408: Directory Write

Field

Description

Status 2

Status of the Directory located on the media at BOT. Reason for the directory
event if due to the BOT directory. DLT keeps the master copy of the directory
near BOT. Other directory information is maintained in EEPROM and at the
EOT side of the media as back up if the BOT directory is lost.
01h = TK50/70 - No Directory
0Ah = Inconsistent Formats
0Bh = Wrong Format
0Ch = The Reserved fields in the Directory were not equal to 0
0Dh = This is a Partitioned Tape
14h = No Directory Blocks Read
15h = No Directory Blocks read
16h = Not all Directory Blocks were Present
1Eh = Sync Lock Failure Trying to Read the Directory
1Fh = Revision Level Mismatch (revision of directory format and expected
revision)
20h = Verify Failed
21h = Unit on Write-Form BOT
22h = Truncated due to a Tape=Marker EDC
28h = Good Initialized directory read
29h = Good Directory Read (Has Partial EOD)
2Ah = Complete directory

Status 3

Directory Recovery Status (EEPROM directory status used for recovery)
01h = Recovered Directory, but pending validation
0Ah = No LBN 0
0Bh = Media ID of media and EEPROM directory do not match
0Ch = On Tape directory not empty
0Dh = Sync lock Mismatch
14h = Bugcheck during directory update

200

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Chapter 5 Troubleshooting
A500: SDLT Hard Read Error

A500: SDLT Hard Read Error

Read Error is a recorded event indication the tape drive detected a
condition in which the drive was not successfully able to read the data
from a particular location on the media.

Figure 114 Hard Read
Error/Hard Write Error
Block Descriptor
Long Word

Byte 03

Byte 02

Byte 01

Media ID

Physical Block Number (PBN)

Byte 00

Tape Address

3
4-12
13

Media Type

Tape Number

14
15

Tape Format

Retry Count

Logical Blk Num
(LBN)

Head Wear Hours

SuperLoader User’s Guide

BRC Head Wear Hours

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Chapter 5 Troubleshooting
A500: SDLT Hard Read Error

Table 30 Hard Read
Error/Hard Write Error
Field Descriptions

Field

Description

Media ID

Random number used to identify tapes

Physical Block
Number (PBN)

Physical block location where the error occurred. There is one
physical block for each read/write head on each track. For example,
if there are 4 separate heads and 10 tracks, there would be
40 physical blocks on a single point of that media.

Tape Address

Location on tape in inches

Track Number

Track number where error occurred

Retry Count

Retry count used when reading

Logical Block Number
(LBN)

A block of data on media that includes all physical block associated
with all heads for that single point of media. For example, in the
forward direction if there are 4 heads and 10 tracks 5 forward and
5 backwards, there would be two logical block going backwards. Yet
these two logical blocks would equate to 10 physical blocks.

Head Wear Hours

Number of Head Wear Hours for the SDLT Head reported by Servo

BBC Head Wear Hours

Number of head Wear Hours for the BRC Head reported by Servo

Cause

202

This error could be due to one or more of the following:
•

A bad spot on the media

•

A failure of the drive to determine the data read from the tape was
good due to bad CRC

•

Other indicators used by the drive to insure data integrity

•

The data originally written was not written correctly

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Chapter 5 Troubleshooting
A501: SDLT Hard Write Error

Suggested
Actions

Following is a list of suggested actions:
5

•

Verify if multiple events on the same media occur, or multiple events
on different media occur. With this information you can determine if
the failures is media caused or drive caused.

•

If the drive logs this error, the cleaning light may be turned
on recommending a cleaning as well.

Run a Tape Drive Write/Read test with two pieces of media. If test
fails, replace the DCA.

A501: SDLT Hard Write Error

Write Error is an event is which the tape drive detected a condition that
the drive was not successfully able to write data to the media.

Figure 115 Hard Read
Error/Hard Write Error
Block Descriptor
Long Word

Byte 03

Byte 02

Byte 01

Media ID

Physical Block Number (PBN)

Byte 00

Tape Address

3
4-12
13

Media Type

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Tape Format

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A501: SDLT Hard Write Error

Tape Number

14
15

Retry Count

Logical Blk Num
(LBN)

Head Wear Hours

BRC Head Wear Hours

Table 31 Hard Read
Error/Hard Write Error
Field Descriptions

Field

Description

Media ID

Random number used to identify tapes

Physical Block
Number (PBN)

Physical block location where the error occurred. There is one
physical block for each read/write head on each track. For example,
if there are 4 separate heads and 10 tracks, there would be 40 physical
blocks on a single point of that media.

Tape Address

Location on tape in inches

Track Number

Track number where error occurred

Retry Count

Retry count used when reading

Logical Block Number
(LBN)

A block of data on media that includes all physical block associated
with all heads for that single point of media. For example, in the
forward direction if there are 4 heads and 10 tracks 5 forward and
5 backwards, there would be two logical blocks going backwards.
Yet these two logical blocks would equate to 10 physical blocks.

Head Wear Hours

Number of Head Wear Hours for the SDLT Head reported by Servo

BBC Head Wear Hours

Number of Head Wear Hours for the BRC Head reported by Servo

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A502: SDLT Loader Communication Error

Cause

Suggested
Actions

This error could be due to one or more of the following:
•

A bad spot on the media

•

A failure of the drive to determine the data read from the tape was
good due to bad CRC

Following is a list of suggested actions:
5

•

Check the Media IDs. Multiple Media IDs may indicate the drive is
the problem. Similar media IDs may indicate the media is the
problem.

•

Use a cleaning tape and try the same media again. Then try different
media before indicating the drive as the failure.
Note:

•

If the drive logs this error, the cleaning light may be turned
on recommending a cleaning as well.

Run a Tape Drive Write/Read test with two pieces of media. If test
fails, replace the DCA.

A502: SDLT Loader Communication Error
Figure 116 Loader
Communication Error
Block Description

Long
Word

Byte 03

Byte 01

Byte 00

Loader Communication Status

Table 32 Loader
Communication Error
Field Description

Byte 02

Description

Value

Loader Communication Status: Status of communication problem
Overrun Error

SuperLoader User’s Guide

0x10

205

Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Cause

Suggested
Actions

Description

Value

Parity Error

0x20

Framing Error

0x40

This error could be due to an internal communication error.

Following is a list of suggested actions:
5

•

Power cycle the unit.

•

If the problem repeats, perform an SuperLoader Random Access test.

•

If problem repeats, replace the DCA.

A503: SDLT Drive-Servo Error

The Drive Servo Error occurs when the SDLT tape drive experiences
Servo errors. There errors will result in Tape Drive Read/Write Errors.

Figure 117 Drive
Servo Error Block
Descriptor
Long Word
1

Byte 03

Byte 02

Byte 01

Byte 00

Log Type

2
3

Drive Error Code

Drive Status (LSW)
Track Number

206

Drive Status (MSW)

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Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Physical Block Number (PBN)

7-11
12

Power on Hours (LSW)

Head Wear Hours
POST Flags (MSW)

14
15

Power on Hours (MSW)

POST Flags (LSW)

16-36

Table 33 Drive Servo
Error Field
Descriptions

Field

Description
Description

Value

Calibration Failure

0x15

Drive Command
Time Out

0x09

Controller to
Drive Interface

0x0A

Drive Command
Time Out

0x21

Drive Event

0x20

Drive Error Code: Error code from Servo processor
Major Error Code

Description

Possible Action

0000h-001Fh

Power on Self Test
Error

Check Power

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Check Post Flags

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Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Field

Description
0020h-003Fh

Initialization Errors

Check Power
If Repeating ensure no
media loaded
No Media and repeat drive
replacement

0040h-004Fh

Cartridge Insertion
Errors

Check Cartridge

0050-005F

Cartridge Unload
Errors

Check Cartridge/Leaders

0060h-006F

Cartridge Unload
Errors

Check Cartridge/Leaders

0070-007F

Cartridge
Extraction Errors

Check Cartridge/Leaders

0080h-009Fh

Servo Errors

Possible drive, try multiple
media

00A0h-00Afh

Miscellaneous Tape
Motion Errors

Possible drive, try multiple
media

00B0h-00BFh

Hardware Errors

Possible Drive

00C0h-00DFh

Internal Software
Errors

Possible drive, try multiple
media

00E0h-00EFh

Interrupt Trap
Errors

Possible Drive

00F0h-00FFh

Miscellaneous
Errors

Possible Drive

Drive Status (on Error)

208

MSW Bits

Description

15 undefined

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Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Field

Description
02

Drive did not buckle the tape when loading

Drive is unloading a tape

Drive is loading a tape

LSW Bits

Description

Drive is running a cleaning tape

Drive is ejecting a cartridge

Drive has No Tape Tension

Drive is in the Process of Calibration after loading
a tape cartridge

Drive is in the Process of Rewinding the tape to
BOT

Drive is at a End of Track

Drive is on the Correct Track and physical location
of the media

Drive is Moving the Tape and Seeking to a Track
location

Drive is Stopped on Tape

Drive is at EOT

Drive is at BOT

Drive is in process of loading the tape step 2

Drive is in process of loading the tape step 1

A cartridge has been inserted

No cartridge has been inserted

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Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Field

POST Flags

210

Description
00

Drive is in the Process of Initializing (typical after
power on or a total drive reset)

MSW Bits

Description

Unused

EEROM Bad

LSW Bits

Description

Unused

BOT LED bad

Unused

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Chapter 5 Troubleshooting
A503: SDLT Drive-Servo Error

Field

Cause

Suggested
Actions

Description

A to D test failed

Unused

EEROM check sum
failed

12 volts bad

Unused

PLL clock test failed

EEROM check sum
failed

Code check sum
failed

RAM test failed

Address Line test
failed

RAM test failed

This error could be due to grave failure to track the optical servo or
electrical servo.

Run a Tape Drive Write/Read test with two pieces of media. If test fails,
replace the DCA.

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Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

A507/A508: Directory Read Failure/Directory Write
Failure

These events indicate a possible problem in reading or writing to the tape
directly.

Figure 118 Directory
Read Failure/Write
Failure Block
Descriptor
Long Word

Byte 03

Byte 02

Byte 01

Called Mode

1
2

Save Format

Flags

Read Fail
Status

New Format

Status

5
6

Media ID

CR Message Pointer

Track Size

EOT Status

10-12

212

Byte 00

SuperLoader User’s Guide

Status 2

EEPROM
Status

Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Table 34 Directory
Read Failure/Write
Failure Field
Descriptions

Field

Description

Called Mode

Directory mode called from
Mode

Value

READ on LOAD

WRITE on UNLOAD

WRITE from BOT

READ BOTH
REVERSE

READ BOTH
FORWARD

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Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Field

Description

Save Format

Tape format before reading directory

New Format

214

Format

Value

TK85

0x0204

TK86

0x0208

DLT 2000

0x0210

DLT 4000

0x0220

DLT 7000

0x0240

DLT 8000

0x0280

DLT1

0x0290

SDLT 220

0x0300

SDLT 320

0x0310

SDLT 600

0x0320

Unknown

0x0000

Initial

0x0001

Tape format of the directory. For format values, see the Save Format field.

SuperLoader User’s Guide

Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Field

Description

Flags

Directory flags
Bits

Description

14-31

Filler

Calibration On Load success

Lram directory stale

Tape direction rev

Directory stale

Retry needed

Directory clobbered

Non-zero first track

Unknown format

Event log

Format mismatch

Directory Write failed

LBN 0 found

Inhibit directory write

Read On Load complete

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Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Field

Description

Read Fail Status

Status for Directory Read failures

216

Description

Value

Unknown

0x0

Retry failed

0x1

No Blocks

0x2

Goofy Blocks

0x3

No Block 0

0x4

Bad ECC

0x5

Directory Cell
Recovery

0x6

Directory Cell stale

0x7

Directory Cell fail

0x8

Serpentine

0x9

Verify fail

0xA

BOT fail

0xB

BOT No Blocks

0xC

BOT Bad ECC

0xD

Indeterminate Blocks

0xE

Could not correct

0xF

System Error

0x10

Calibration failed

0x11

Drive Error

0x12

SuperLoader User’s Guide

Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Field

Description

Status

Media directory status

EEPROM Status

Media ID

Description

Value

Directory unknown

No directory

Partial directory

Directory complete

Directory stale

EEPROM directory status
Description

Value

Directory recovered

No LBN 0

Media ID mismatch

On Tape directory
not empty

Sync Lock mismatch

Directory unreliable

Media ID from tape

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Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Field

Description

EOT Status

Directory status four

Cause

218

Description

Value

Directory recovered

Directory attempt

Bad directory cell
structure

Bad directory cell
entry

Invalid track

Sync Lock mismatch

Track zero

Directory No Pair

Directory Zeroed

Directory Bad
Revision

Directory Bad Media
ID

Directory RSTO

This error could be due to one of the following:
•

Drive may need to rebuild to directory

•

Drive is having difficulty writing to directory

SuperLoader User’s Guide

Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

Suggested
Actions

Following is a list of suggested actions:
5

•

Check for other Write Errors.

•

Perform a Tape Drive Write/Read test with two pieces of media. If
test fails, replace the DCA.

•

Perform a complete Drive Read Only test.

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Chapter 5 Troubleshooting
A507/A508: Directory Read Failure/Directory Write Failure

220

SuperLoader User’s Guide

Chapter 6
6

Diagnostics

The POST and diagnostic tests are helpful tools for testing the
SuperLoader’s functionality and for troubleshooting errors. With the
results from the POST and diagnostic tests, you can determine how well
the SuperLoader is working and locate any problems.
The Diagnostics chapter describes the POST and its various tests. This
chapter also explains how to perform diagnostic tests from the front
panel and On-board Remote Management.

POST

6
Every time you turn on the SuperLoader, the POST checks all of the
SuperLoader’s basic components. If you experience problems with the
SuperLoader, the POST is a good method to determine if any major parts
are malfunctioning.

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Chapter 6 Diagnostics
POST

POST
Descriptions

Table 35 describes the different tests that the POST performs.

Table 35 POST
Descriptions

POST

Test Description

MICROP

Tests the microprocessor’s general purpose registers

IRAM

Tests the microprocessor’s internal RAM

Addr Lines

Bit walks the SRAM address lines

SRAM

Test the 512k SRAM

Code Chksum

Verifies the Flash image checksum

EERom

Checks the EERom area and verifies the checksums

PLL Clock

Tests that the microprocessor’s PLL is synchronized correctly

LCD

Verifies that the LCD is present and working correctly

Ethernet

Configures and verifies communication with the Ethernet chip

Barcode

Verifies that the bar code reader is present and performs a
hardware handshake

Temperature Sense

Pass/Fails the MDM and configures the AHIM temperature
sensors

MDM

Verifies that the MDM is present and checks the sensors

Fan

Verifies that the fan is operating correctly

Perform a POST 6

222

If you experience errors while operating your SuperLoader, you may
need to reboot the SuperLoader to perform a POST.

SuperLoader User’s Guide

Chapter 6 Diagnostics
Diagnostic Tests

To Reboot the SuperLoader:

1 Hold down the Power button until System Shutdown Please Wait...
appears.
2 Release the Power button. The SuperLoader turns off.
3 Press the Power button again to turn the SuperLoader on. POST runs
automatically.

Interpret the POST
Results
6

While the POST is running, a progress indicator showing the name of the
test displays on the front panel. If the SuperLoader is working properly,
the message System Ready and the current configuration display after the
POST completes successfully.
If the SuperLoader is not working properly, error messages display on
the front panel (see Check for Errors on page 144).

Diagnostic Tests

Diagnostic tests allow you to calibrate parts of the SuperLoader, check the
condition of parts, or test the SuperLoader’s functionally. From the front
panel, you can perform all of the diagnostic tests. Since certain tests
require you to manually insert a cartridge, you can perform only some of
the diagnostic tests using On-board Remote Management (see On-board
Remote Management Diagnostic Tests on page 226).
Note:

Set the Security 6

On-board Remote Management allows you to request all
diagnostic tests, but any tests that require a cartridge to be
inserted will time-out unless someone manually inserts the
cartridge at the appropriate time.

When you enable the security function, the diagnostic tests are password
protected to ensure data integrate. To access any of the diagnostic tests,
you must first enter an Administrator password. If you do not enter the
password, you will be prompted when you attempt to perform a
diagnostic test.
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Chapter 6 Diagnostics
Diagnostic Tests

To Enter an Administrator Password:

1 On the main menu, scroll to Commands, then press Enter.
2 On the Command submenu, scroll to Enter Password, then press
Enter.
3 On the Enter Password submenu, scroll to Administrator, then press
Enter.
The Login screen appears with a row of asterisks. A textbox appears
above the first asterisk.
4 In the textbox, scroll to the first number of the password, then press
Enter. The textbox above the asterisk disappears and another textbox
appears above the next asterisk.
5 Repeat step 4 to enter the remaining numbers of your password.
Note:

Press Escape to backspace to a previous textbox, if
necessary.

When you have finished entering your password, the LCD displays
Submit Password below the asterisks.
6 Press Enter to submit your password. You return to the Enter
Password submenu.

Stop a Diagnostic
Test
6

At times you may need to stop a diagnostic test while it is in progress.
Certain diagnostic tests even require you to stop them or they run
continuously. To stop a diagnostic test while it is running, use the Halt
Test function. When you select Halt Test, any picker or magazine
functions complete and then the Diagnostic test is stopped.

To Perform a Halt Test from the Front Panel:

1 While the diagnostic test that you wish to stop is running, press
Escape. The Diagnostic submenu appears.
2 On the submenu, scroll to Halt Test, then press Enter. User Abort
appears.
3 Press Enter to return to the Diagnostics submenu. Refer to On-board
Remote Management for any test results.
224

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Chapter 6 Diagnostics
Diagnostic Tests

To Perform a Halt Test on On-board Remote Management:

1 Select Halt Test from the Diagnostics drop-down menu, and click
submit.

2 Select View Status to see the results of the command. Test Stopped
appears along with any text results.

Front Panel
Diagnostic Tests 6

You can perform the following diagnostic tests using the front panel:
•

Halt Test

•

Self Test

•

Health Check

•

Picker Test

•

Magazine Test

•

Inventory Test

•

Drive Read Test (only runs on SDLT)

•

Drive Write Test (only runs on SDLT)

•

Drive Read/Write Test

To Perform Any of the Front Panel Diagnostic Tests:

Note:

The Drive Read Test, Drive Write Test, and Drive Read/Write
Tests require that a cartridge be present in the drive before the
test is run (see Insert a Single Cartridge on page 78).

Note:

The Drive Read Test and the Drive Write Test are only
available on units that use SDLT drives.

1 From the main menu, scroll to Diagnostics and press Enter.
2 Scroll to the test that you want to run and press Enter.
If you are already logged in as Administrator, the test begins
executing immediately. The message Running Test appears while the
test is running. To stop the test prematurely, follow the procedure To
Perform Any of the Front Panel Diagnostic Tests:. Each test takes

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225

Chapter 6 Diagnostics
On-board Remote Management Diagnostic Tests

from 30 seconds to several minutes to complete. The Health Check
test displays an ongoing progress indicator while executing. When
the test completes, either the message Test Successful appears or the
message Test Failed and an error code appears. Proceed to step 4.
3 If you are not logged in, you will be asked to enter the Administrator
password. Do the following:
a

Enter the administrator password by using the Up and Down
Scroll arrows to select each digit, and press the Enter key to move
to the next digit. To move to the previous digit, press the Escape
key. When you have entered the entire 6-digit password, you will
be asked to press the Enter one more time to submit the
password. If the password is incorrect, you will be asked to reenter it using the same procedure. Otherwise, you will be
returned to the Diagnostic Test menu. Press Enter to run the
desired test. Running Test appears while the test is running. To
stop the test prematurely, follow the procedure To Perform a
Halt Test from the Front Panel:.

Each test takes from 30 seconds to several minutes to complete.
The Health Check test displays an ongoing progress indicator
while executing. When the test completes, either the message Test
Successful appears or the message Test Failed and an error code
appear. Proceed to step 4.

4 If the test is successful, press Enter to return to the Diagnostic test
menu. For detailed results of a test, use On-board Remote
Management to retrieve the Diagnostic test status (see
Troubleshooting on page 129).

On-board Remote Management Diagnostic Tests

Since some of the diagnostic tests require you to insert a cartridge into the
SuperLoader, you cannot perform these tests from a remote location. You
can perform the following diagnostic tests from On-board Remote
Management:

226

•

Halt Test

•

Self Test

•

Health Check
SuperLoader User’s Guide

Chapter 6 Diagnostics
On-board Remote Management Diagnostic Tests

•

Picker Test

•

Magazine Test

•

Inventory Test

•

Drive Read Test (only runs on SDLT)

•

Drive Write Test (only runs on SDLT)

•

Drive Read/Write Test

Note:

Diagnostics Using
On-board Remote
Management
6

Many tests can be run using On-board Remote Management.

To Perform the On-board Remote Management Diagnostic Tests:

Note:

The Drive Read Test, Drive Write Test, and Drive Read/Write
Tests require that a cartridge be present in the drive before the
test is run (see Insert a Single Cartridge on page 78).

Note:

The Drive Read Test and the Drive Write Test are only
available on units that use SDLT drives.

1 Open a web browser and connect to the SuperLoader. The On-board
Remote Management main menu appears.
2 Click the Diagnostics tab. A login window appears.
3 Type an administrator username and a password, then click Enter.
The Diagnostics submenu appears.
4 Select the test you wish to perform from the Diagnostics drop-down
menu, then click submit. The selected diagnostic test runs. While the
test is running, you can view the status of the test. Under View
Diagnostic Test Progress, click, View Status.

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On-board Remote Management Diagnostic Tests

228

SuperLoader User’s Guide

Appendix A

Basic Information Logs

Whenever any system or application actions occur, the SuperLoader or
tape drive generates logs recording the action. You can use some of these
logs to troubleshoot errors. These logs are described in chapter 5,
Troubleshooting. The other logs contain diagnostic and history
information and are explained in this appendix.
This appendix describes the logs for the SuperLoader and tape drives. It
contains a description of each log type including the log’s block
descriptor and field descriptions.

Log Descriptions 1

The SuperLoader and tape drive generate different types of logs.
SuperLoader logs provide information if the error relates to data
cartridge movement. Tape drive logs provide information on the tape
drive’s read/write performance. For more information on the different
types of logs, see the following sections:
•

SuperLoader Logs

•

Tape Drive Logs on page 238

Although there are several types of logs, all of them have the same basic
format and are interpreted in same manner. For information on
interpreting logs, see Before Contacting Quantum Support on page 129.

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229

Appendix A Basic Information Logs
SuperLoader Logs

SuperLoader Logs

The SuperLoader generates seven types of logs. The following sections
describe the first six types:
•

Soft Logs on page 236

•

Update Logs on page 236

•

Shadow Event Log on page 236

•

Boot Logs on page 237

•

OEM Logs on page 237

•

ID Logs on page 237

The last type of log, Hard Error logs, are used for troubleshooting
purposed and described in chapter 5, Troubleshooting.
You can retrieve and view each of the six log types through different
methods. Table 36 shows the ways in which you can retrieve each log
type.

Table 36 Log
Retrieval Methods

230

Log Type

http

Front Panel

SCSI

Soft

Yes

Update

Yes

Shadow

Yes

Boot

Yes

OEM

Yes

Hard

Yes

SuperLoader User’s Guide

Appendix A Basic Information Logs
SuperLoader Logs

SuperLoader logs have the following information in common.

Common
Information

Log Display

Figure 119 shows an example of how SuperLoader logs appear.

Figure 119 Log
Display
Time stamp

Error code

Context

Block 1, 007/370 entries @ 16 bytes each, wrap @ 000, erase @ 300
0000: 2001-Jun-27, 17: 23: 57. 333, Error: 00000001, Context: 0002 / 00000003
0001: 2001-Jun-27, 17: 24: 06. 000, Error: 002f0220, Context: 7220 / 00000000
0002: 2001-Jun-27, 17: 24: 18. 041, Error: 02002062, Context: 0000 / 00000000
0003: 2001-Jun-27, 17: 24: 28. 000, Error: 0c320000, Context: 0000 / 000000ff
0004: 2001-Jun-27, 17: 38: 19. 776, Error: 002f0220, Context: 7220 / 00000000
0005: 2001-Jun-27, 17: 38: 31. 041, Error: 02002062, Context: 0000 / 00000000
0006: 2001-Jun-27, 17: 38: 41. 000, Error: 0c320000, Context: 0000 / 000000ff
00000000: 000000000: 00000000: 00000000

Log Fields

The logs contain three main fields. Table 37 describes these fields.

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Appendix A Basic Information Logs
SuperLoader Logs

Table 37 Basic
Information
(SuperLoader) Log
Fields

Field

Description

Time Stamp

The time the event occurred. This field helps correlate the event with a
possible application interruption. If the unit is unable to acquire the correct
time/date from the SNTP time server or the front panel, the timestamp
contains values indicating the power cycle number and the time an entry
was written relative to that power cycle, listed as power on hours (POH).
Note:

The unit has no internal real time clock and requires the user to set
the time of day from the front panel or acquire time via the
network interface (SNTP).

Error Code

The type of error or action to which the event is related. This field helps
identify what caused the event to occur. For specific information on the
Error Code, see the Error Code field descriptions in the following sections.

Context

The event’s software register information.

Error Codes

Error codes appear as 8-character strings made up of either letters or
numbers for a total of 32 bits. Figure 120 shows the block descriptor for
the error codes.

Figure 120 Error
Code Block Descriptor
for Hard and Soft
Event Logs

232

Bits 31-30

Bits 29-24

Bits 23-16

Bits 16-0

Recovery Action

Task ID

Error Type

Error Location

SuperLoader User’s Guide

Appendix A Basic Information Logs
SuperLoader Logs

Table 38 Error Code
Field Descriptions

Field

Description

Recovery Action

Defines what the SuperLoader will do based on the event that occurred.
• If the value is 0 the SuperLoader will continue operations since this is
typically a soft recoverable event, or an event that is just recording a
action for when the develop team is working on enhancements.
• If the value is other than 0, then you must reboot the SuperLoader in
order to recover from the event. The reboot will happen automatically.

Task ID

Defines what firmware task was being performed at the time of the event.

Task ID in (Hex)

Description

System Timer

Servo

Picker

Magazine Left

Magazine Right

Magazine Up left

Magazine Up right

Loader

Barcode Reader

Front Panel

Diagnostic

Error

Code Update

SuperLoader User’s Guide

233

Appendix A Basic Information Logs
SuperLoader Logs

Field

Description

Task ID in (Hex)

Description

PSP

PSP Timer

HTTP

SNTP

Idle

Watch Dog

Un-handle Interrupt

Error Type

Defines the type of error or event that did occur.

Code

Description

00-25

General Software flags

Message Send ID error

Message Bad

Message parameter Bad

Invalid Element

Invalid Element Status

2B-2F

Firmware tables and stacks invalid

Post Failure

31-38

System Monitoring type events

Limits Error

Door Locked

Open Front

234

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Appendix A Basic Information Logs
SuperLoader Logs

Field

Description

Code

Description

Over Temp

Drive Error

Load Error

Unload Error

60-69

Internal communication events

A0-A4

Picker Servo Errors

Source Element Empty

Source Magazine Missing

Destination Magazine Missing

Destination Element Full

Picker Full

Picker Cartridge Sensor Error

Drive Path Sensor Error

Mail Slot Door Sensor Error

Mail Slot Solenoid Error

Unknown Servo Error

Error Log Information Event

B0-BF

Error Events related to the picker not rotating or translating correctly.

Unknown Motor Error

Magazine Solenoid Bad

Magazine Present Sensor Bad

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235

Appendix A Basic Information Logs
SuperLoader Logs

Field

Description

Code

Description

D2-D4

Position Sensor Bad

D5-DE

Cartridge flags located on the magazine may be bad or the sensor to detect
the flags may have a problem

Jammed Cartridge

Software
Location ID

Defines a location in the firmware internal to the task being performed.
This ID is used by firmware engineering to identify what part of the actual
firmware task detected the event.

Soft Logs

Soft logs record the SuperLoader’s history during different conditions.
They are similar to hard logs but may have been overwritten by a
recovery action.

Update Logs

Update Logs record firmware changes and upgrades in the SuperLoader.
An update log also records when hardware is updated or changed.

Shadow Event Log 1
Note:

There are no important fields in the Shadow Event log. This
log is used only at Quantum Engineering.

Shadow logs record the picker EEPROM used only at Quantum
Engineering. Shadow logs appear differently than the other logs (see
figure 121).

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Appendix A Basic Information Logs
SuperLoader Logs

Figure 121 Shadow
Event Log

Block 1, 001/001 entries @ 512 bytes each, wrap @ 000, erase @ 001
0000: EEROM Shadow:
d9c9afff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff
ffffffff: ffffffff: ffffffff: ffffffff: 00e00012: 0d549e03: c0a8147a: ffffffff
ffffffff: ffffffff: c0a81412: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff
ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff
ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff
00000000: 00000000: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff
ffffffff: 0000001a: ffffffff: 00000000: 00000000: ffff0000: ffffffff: ffffffff
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000: 00000000
ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff: ffffffff

Boot Logs

Boot Logs keep track of the boot status in terms of number of hours the
unit has been powered on, the number of times the SuperLoader has been
rebooted, and the reason for the reboot.

OEM Logs

OEM Logs store information specific to the OEM.

ID Logs

ID Logs store information specific to the OEM.

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Appendix A Basic Information Logs
Tape Drive Logs

Tape Drive Logs

The tape drive generates six types of logs. SCSI Check Condition Error
logs, Bugcheck Error logs, and Event Error Logs are described in
chapter 5 on page 129. This section describes the other tape drive logs.

Tape drive logs have the following information in common.

Common
Information

Log Display

Partial information about tape drive logs can be retrieved from SCSI and
On-board Remote Management (see figure 122).

Figure 122 Example
Tape Drive Log
Event number or name

Event log number

POH/PC

Event Log # 2 - Event: A401 [V80-0 4-AUG-1998] 000:03:52.153 POH/PC = 340 / 16
110013B9 571E0101 00400000 00130000 02D10000 00440000 00000000 220024CA
00000000 04720000 00000000 00000000 00000000 00000000 00000000 00000000
00000000

Log Fields

238

All tape drive logs contain three main fields. Table 39 describes each of
these fields.

SuperLoader User’s Guide

Appendix A Basic Information Logs
Tape Drive Logs

Table 39 Tape Drive
Field Descriptions

Field

Description

Event Log Number

A sequence number that indicates the order in which the event was
logged.

Event Number or
Name

This field appears in every event log, but varies depending on the
event type. This field indicates the type of log.

POH/PC

The tracking information for how many power-on-hours (POH) the
drive has had since it was shipped from Quantum. This is how many
hours the drive has had power applied regardless of the number of
times it is turned on and off. POH is updated once every 60 minutes
the drive has had power applied to the drive with no interruptions.
Power cycles (PC) is how many times the drive has experienced a
power on cycle. Each time a drive logs a Hard Event, it will increment
this count as well.
In addition to these main fields, each type of basic information log
contains specialized fields. Refer to the following sections for information
about each log types’ fields:

POST Failure
Logs

•

POST Failure Logs

•

DLT Drive Diagnostic Results Logs

•

DLT Firmware Changes

These events indicate that the SuperLoader or tape drive detected a
failure when power was applied. The POST may have failed during a
reset and retry (see figure 123).
Note:

This event type only indicates each time the test ran and
experienced the error condition.

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Appendix A Basic Information Logs
Tape Drive Logs

Figure 123 POST
Failures Event Log

Last fail

Event Log # 4 - PO / ST Error - Last Fail: 88021950 POH / PC = 527 / 71
70000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

Table 40 describes Post Failures Event Log fields.

Table 40 POST
Failures Event Log
Field Description

DLT Drive
Diagnostic Results
1
Logs

240

Field

Description

Last Fail

The type of failure that was experienced.

Each time the SuperLoader or tape drive runs an internal diagnostic, it
logs the results of that test. If a SCSI SEND DIAGNOSTIC command was
issued to the drive, the results of the test would be seen in both the SCSI
response to the command as well as an entry in the log page (see
figure 124).

SuperLoader User’s Guide

Appendix A Basic Information Logs
Tape Drive Logs

Figure 124 DLT Drive
Diagnostics Event Log

Event Log # 5 - Diag ILOG: POH/PC = 6/3
Test: IWR-RD Time: 6:07, Sts-Miscompare
DLT8000 ENt. Wr/Rd: 299545/169
Compare ON ErrRate Wr: 1.4145 / MB, Rd: 357. 14/ Gb
pHWE: 0 pHRE: 0
4 - Chan. Wr Metrics
Wr - CRC: 69091, 21 22 9 36 / 1 6 1 4
Wr - DO: 297, 9 13 12 10 / 12 17 14 12
4 - Chan. Rd Metrics
Rd - CRC: 394, 24 15 6 34 / 4 9 1 6
Rd - DO:
22, 27 23 14 23 / 5 5 0 5
Rd-MissingBlks:
10, ReRds: 0
Temp 46 C

Table 41 describes the DLT Diagnostic Results Event Log fields.

Table 41 DLT Drive
Diagnostics Field
Descriptions

DLT Firmware
Changes

Field

Description

Test

Information about the test run and the results.

Each time the DLT tape drive is requested to change the firmware
version, either by tape or SCSI, three possible entries may be logged.

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Appendix A Basic Information Logs
Tape Drive Logs

•

If an attempt to enter the code update routine was entered and not
successful, the following log is displayed in the format of an Event
log.

Event Log#6-Event: CA02 [V60-0 14-AUG_1997] 000:00:04.455 POH/PC=0/7
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000

•

If a successful code update entry occurs, the following log is
displayed in the format of an Event log.
Event log # 7 - CUP Event: POH/PC = 0/8
Drv CUP status: Complete
Drv Old: 03-18/Fd5C
Drv New: 03-21/DFF7
Cnt CUP status: Complete
Cnt Old: V060/2C5CE36E (14-Aug-1997 16:30:40) Pers: (21-1)
Cnt New: V080/03CBD1BE (4-AUG-1998 13:48:33) Pers: (28-1)

•

If a successful code update entry occurs and is reported to the host
system through a SCSI check condition, the following log is
displayed in the format of a Key SCSI Check Condition log.

Event Log # 8 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=0/8/00000000/9/21/50/00

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Appendix B

Specifications

This appendix describes the specifications relating to the SuperLoader.
The SuperLoader is equipped with one of the following drive types:
•

DLT1

•

SDLT 220

•

SDLT 320

•

SDLT 600

•

HP LTO-1

•

HP LTO-2

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243

Appendix B Specifications
SuperLoader Physical Specifications

SuperLoader Physical Specifications

Rack Mount
Height

3.5 inches (8.9 cm)

Width

17.7 inches (45.0 cm)

Length

29.71 inches (75.46 cm)

Footprint

3.4 square feet (0.32 square meters)

Weight (without media)

50 pounds (22.7 kg)

Shipping

55 pounds (24.9 kg)

The SuperLoader requires a standard 19-inch rack. With a mounting kit,
the SuperLoader does not exceed 2U form factor.

SuperLoader Performance Specifications
Mean Cycles Between Failure (MCBF)

1,000,000 cycles

Mean Time To Repair (MTTR)

30 minutes

Initialize element status

90 seconds (typical)

Typical cycle time

Less than 40 seconds. One cycle consists of moving a
cartridge from the tape drive to a magazine slot,
selecting another magazine slot, and then moving the
cartridge back to the tape drive. It does not include
the time that the tape drive takes to unload or load/
calibrate.

Mean SDLT/DLT1 cartridge load
time

60 seconds

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Appendix B Specifications
SuperLoader Performance Specifications

Avg load time (after placing cartridge
in drive)

LTO=< 19 seconds
SDLT=12 seconds (typical)
DLT1=59 seconds (typical)

Avg unload time (from BOT)

LTO=< 19 seconds
SDLT=12 seconds
DLT1=17 seconds

Max transfer rate

DLT1=3 MB/sec. (native)
SDLT 220 = 11 MB/sec. (native)
SDLT 320 = 16 MB/sec. (native)
SDLT 600 = 36 MB/sec. (native)
HP LTO Gen I = 15 MB/sec. (native)
HP LTO Gen II = 30 MB/sec. (native)

Media Capacity
Storage capacity (DLT1)

1280 GB (compressed) with 16 cartridges

Storage capacity (SDLT 220)

3520 GB (compressed) with 16 cartridges

Storage capacity (SDLT 320)

5120 GB (compressed) with 16 cartridges

Storage capacity (SDLT 600)

9600 GB (compressed) with 16 cartridges

Storage capacity (LTO-1)

3200 GB (compressed) with 16 cartridges

Storage capacity (LTO-2)

6400 GB (compressed) with 16 cartridges

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245

Appendix B Specifications
SuperLoader Power Specifications

SuperLoader Power Specifications
Line voltage

60 Hz system: 90 to 265 VAC;
50 Hz system: 90 to 265 VAC

Line frequency

47 Hz to 63 Hz

AC Input current

60 Hz system: 4.0 A (RMS) for 115 VAC
50 Hz system: 4.0 A (RMS) for 230 VAC

Power consumption

60 Hz = 75 W; 50 Hz = 80 W (SDLT, DLT)
60 Hz = 82 W; 50 Hz = 79 W (LTO Gen1)

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Appendix B Specifications
SuperLoader Environmental Specifications

SuperLoader Environmental Specifications

Temperature Range (Dry Bulb)
Operating

+10ºC to +35ºC

Non-Operating

- 40ºC to +65ºC

Temperature Variation
Operating

10ºC per hour

Non-Operating

20ºC per hour

Humidity
Operating

20% to 80% non-condensing

Non-Operating

10% to 90% non-condensing

Gradient

10% per hour without condensation

Wet Bulb
Operating

26ºC max

Non-Operating

29ºC max

Altitude
Operating

-500 to 10,000 feet (-153 m to 3048 m)

Non-Operating

-500 to 40,000 feet (-153 m to 12192 m)

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247

Appendix B Specifications
SuperLoader Vibration Specifications

SuperLoader Vibration Specifications

Operating
Swept Sine Vibration

5 to 500 Hz, 0.25 G, 0.01 inch (0.254 mm) to smooth
crossover,
1 8ve/min, (X, Y, Z) axes

Random Vibration

0.25 Grms, 5 to 500 Hz (X, Y, Z) axes

Non-Operating
Swept Sine Vibration

5 to 500 Hz, 0.75 G, 0.02 inch(0.51 mm) to smooth crossover,
1 8ve/min, (X, Y, Z) axes

Random Vibration

1.06 Grms, 5 to 500 Hz (X, Y, Z) axes

SuperLoader Shock Specifications
Operating

3 G, 5 ms half-sine, 3 pulses (+/-) per axis, X, Y, Z

Non-Operating

20 G, 8 ms half-sine, 3 shocks (+/-) per axis, X, Y, Z

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Appendix B Specifications
SuperLoader Product Safety/Compliance

SuperLoader Product Safety/Compliance

The SuperLoader complies with the following Electromagnetic
Interference (EMI) standards and directives:
•

EEC Directive 89336 CE BS6527 (UK)

•

EN55022 (EU)

•

EN55024 (EU)

•

CFR 47, 1995 FCC Rules Part 15B Class B (MDOC)

•

IECS-003 Canada

•

V-3/97.04 VCCI Class B (Japan)

•

AS/NZS 3548 Australia / New Zealand (C-tick Mark)

•

CNS 13438 BSMI Class A Taiwan

The SuperLoader meets or exceeds the following safety requirements and
is certified to bear the GS mark:
•

U.S. (UL 1950)

•

Canada (CSA C22.2 No. 950)

•

Europe (EN60950/IEC 950)

SuperLoader Acoustic and Noise Limits
Specification

Operating

Acoustics

Idle: 50 dbA

Full operation: 60 dBA

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249

Appendix B Specifications
SCSI Specifications

SCSI Specifications

The SuperLoader uses an LVD SCSI connection. SCSI connectors are
VHDCI SCSI connectors. All cables conform to SPI-4 (SCSI Parallel
Interface-4), Revision 7. Please refer to this document for more
information.

SCSI Cable and
Terminator
Requirements

SCSI Cable Length 2

If the SuperLoader is the last device on the SCSI bus you must attach a
terminator to the SCSI connector on the back panel of the SuperLoader.
There must be a terminator on each end of the SCSI bus. Typically, the
host adapter provides the front-end termination.

LVD SCSI configurations have a maximum allowable bus length of 12 m.
To determine the cable length of the bus, measure the lengths of the SCSI
cables connecting each device to that bus and add those lengths together
for the total length. To that total length, add 16 inches (40.64 cm) for the
internal SCSI cable length. On an LTO system, the SCSI bus length is
23.5 inches (596.9 mm).

Ethernet

The remote management port is 10/100 BaseT.

250

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Appendix C

Time Zones

This appendix outlines the various times and time zones. This
information is used to set the time.

SuperLoader User’s Guide

251

Appendix C Time Zones

Table 42 Times and
Time Zones

Country/Region

Time Zone

Time

Canada/USA

Newfoundland Standard Time

GMT - 3:30

Newfoundland Daylight Time

GMT - 2:30

Atlantic Standard Time

GMT - 4:00

Atlantic Daylight Time

GMT - 3:00

Eastern Standard Time

GMT - 5:00

Eastern Daylight Time

GMT - 4:00

Central Standard Time

GMT - 6:00

Central Daylight Time

GMT - 5:00

Mountain Standard Time

GMT - 7:00

Mountain Daylight Time

GMT - 6:00

Pacific Standard Time

GMT - 8:00

Pacific Daylight Time

GMT - 7:00

Alaska Standard Time

GMT - 9:00

Alaska Daylight Time

GMT - 8:00

Hawaii Standard Time

GMT - 10:00

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Appendix C Time Zones

Country/Region

Time Zone

Time

Mexico

Time Zone I Standard Time

GMT - 6:00

Time Zone I Summer Time

GMT - 5:00

Time Zone II Standard Time

GMT - 7:00

Time Zone II Summer Time

GMT - 6:00

Time Zone III Standard Time

GMT - 8:00

Time Zone III Summer Time

GMT - 7:00

Time Zone IV Standard Time

GMT - 7:00

Time Zone IV Summer Time

GMT - 6:00

Central America (except
Panama)

Standard Time

GMT - 6:00

Panama

Standard Time

GMT - 5:00

Colombia, Ecuador, Peru

Standard Time

GMT - 5:00

Chile, Paraguay

Standard Time

GMT - 4:00

Daylight Time

GMT - 3:00

Argentina, French Guiana,
Suriname, Uruguay

Standard Time

GMT - 3:00

Brazil

Standard Time

GMT - 3:00

Summer Time

GMT - 2:00

West Brazil

GMT - 2:00

Northeast Brazil

GMT - 4:00

Acre

GMT - 5:00

Standard Time

GMT - 4:00

Bolivia, Venezuela, Guyana

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253

Appendix C Time Zones

Country/Region

Time Zone

Time

Europe

Western European Standard Time

GMT

Western European Summer Time

GMT + 1:00

Central European Standard Time

GMT + 1:00

Central European Summer Time

GMT + 2:00

Eastern European Standard Time

GMT + 2:00

Eastern European Summer Time

GMT + 3:00

China/Hong Kong/Macau

Standard Time

GMT + 8:00

Japan, North Korea, South
Korea

Standard Time

GMT + 9:00

Australia

Eastern Standard Time

GMT + 10:00

Eastern Daylight Time

GMT + 11:00

Central Standard Time

GMT + 9:30

Central Daylight Time

GMT + 10:30

Western Standard Time

GMT + 8:00

New Zealand (except Chatham
Islands)

Standard Time

GMT + 12:00

Daylight Time

GMT + 13:00

Chatham Islands

Standard Time

GMT + 12:45

Daylight Time

GMT + 13:45

Vietnam, Cambodia, Laos,
Thailand

Standard Time

GMT + 7:00

India

Standard Time

GMT + 5:30

Pakistan

Standard Time

GMT + 5:00

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SuperLoader User’s Guide

Appendix D

Regulatory Statements

FCC Statement

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. Any modifications to this
device—unless expressly approved by the manufacturer—can void the
user’s authority to operate this equipment under part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) This device may
not cause harmful interference and (2) This device must accept any
interference that may cause undesirable operation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

SuperLoader User’s Guide

255

Appendix D Regulatory Statements
Taiwan Statement

•

Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected

•

Consult the dealer or an experienced radio/TV technician for help.
Note:

Additional information on the need to interconnect the
device with shielded (data) cables or the need for special
devices, such as ferrite beads on cables, is required if such
means of interference suppression was used in the
qualification test for the device. This information will vary
from device to device and needs to be obtained from the
EMC group or product manager.

Taiwan Statement

256

SuperLoader User’s Guide

Appendix D Regulatory Statements
Japan Notice

Japan Notice

Canadian Notice (Avis Canadien)

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme Canadian
Notice (Avis Canadien)
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

European Union Notice

Products with the CE Marking comply with both the EMC Directive (89/
336/EEC) and the Low Voltage Directive (73/23/EEC) and its
amendment (93/68/EECD) issued by the Commission of the European
Community.

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257

Appendix D Regulatory Statements
Product Safety Electrostatic Discharge

Compliance with these directives implies conformity to the following
European Norms (in brackets are the equivalent international standards):
•

EN55022 (CISPR 22) - Electromagnetic Interference

•

EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic
Immunity

•

EN60950 (IEC950) - Product Safety

Product Safety Electrostatic Discharge

To prevent damaging the system, be aware of the precautions you need
to follow when setting up the system or handling parts. A discharge of
static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce
the life expectancy of the device.
To prevent electrostatic damage, observe the following precautions:

258

•

Avoid hand contact by transporting and storing products in staticsafe containers.

•

Keep electrostatic-sensitive parts in their containers until they arrive
at static-free workstations.

•

Place parts on a grounded surface before removing them from their
containers.

•

Avoid touching pins, leads, or circuitry.

•

Always be properly grounded when touching a static-sensitive
component or assembly.

SuperLoader User’s Guide

Appendix D Regulatory Statements
Grounding Methods

Grounding Methods

There are several methods for grounding. Use one or more of the
following methods when handling or installing electrostatic-sensitive
parts:
Use a wrist strap connected by a ground cable to a grounded workstation
or computer chassis. Wrist straps are flexible straps with a minimum of
1 mega-ohm 10 percent resistance in the ground cords. To provide proper
ground, wear the strap snug against the skin.
Use heel straps, toe straps, or boot straps at standing workstations. Wear
the straps on both feet when standing on conductive floors or dissipating
floor mats.
Use conductive field service tools.

Laser Safety

4
The bar code reader is a Class 1 laser product (per EIC 60825). This laser
complies with 21 CFR 1040.10 and 1040.11.

Taiwan Battery Recycling Label

The Taiwan EPA requires dry battery manufacturing or importing firms
in accordance with Article 15 of the Waste Disposal Act to indicate the
recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.

ø È
ï ³ò ®
ô ëü Þ
â ¥

SuperLoader User’s Guide

259

Appendix D Regulatory Statements
Taiwan Battery Recycling Label

260

SuperLoader User’s Guide

Glossary

access Read, write, or update information on a storage medium, such as

tape.
access time The interval between the time a request for data is made by

the system and the time the data is available from the drive.
allocation The process of assigning particular areas of the media to
particular data or instructions.
archiving The removal of data from the computer system on to

secondary storage media that is safely stored away.
autoloader A robot that includes one tape drive and one or more

magazines of tape cartridges. Autoloaders are used for unattended data
backup.
B

backup A copy of a file, directory, or volume on a separate storage
device from the original, for the purpose of retrieval in case the original is
accidentally erased, damaged, or destroyed.
backward compatibility The ability of a current drive product to read

tapes written on earlier model drives.

SuperLoader User’s Guide

261

Glossary

base plate An aluminum die casting that acts as the support platform for

the other modules and for the drive enclosure. The base plate is standard
5.25 inch (133.35 mm) full-high form factor and includes the precision
mounting holds used to install Super DLTtape drives into a server or tape
library. The TCM acts as the prime base plate for the Super DLTtape
system.
bus A communication pathway between components in a computer
system.

C Celsius. A measurement of temperature where 0 degrees is the

freezing and 100 degrees is the boiling point of water.

cartridge receiver At tape insertion, the cartridge receiver assembly is

responsible for guiding the tape into its operating position, opening its
door, unlocking the cartridge brakes, and securing the tape for operation.
At tape ejection, the cartridge receiver assembly reverses the process and
automatically ejects the tape a fixed distance from the front of the drive.
compressed capacity Capacity after data has been processed to reduce
storage space while maintaining data integrity using either software or
hardware.
cartridge tape module (CPTM) The Super DLTtape CTM contains the

AMP media feature of Quantum’s LGMR technology. The main function
of the CTM is to provide the magnetic recording media used by the drive
to store customer information. The CTM also provides the protective
cartridge that allows the media to be removed and stored safely.
D

data compression A process that reduces the amount of storage space
required to hold a particular block of data. Data transfer speed and total
tape capacity are affected by the data compression achieved. In
accordance with industry practice, a typical compression ratio is 2:1 of
data storage. Actual compression ratios achieved are dependent on the
redundancy of data files being recorded.
data control module (DCM) The DCM contains several of the functions

and features of Quantum’s LGMR technology, which is at the heart of the
Super DLTtape technology. Of the five technologies that constitute the
LGMR technology, two are found in the DCM. These are the POS and the
MRC heads. The main functions of the DCM are to provide the path and
guides for all tape motion inside the drive and to write data to and read
data from the tape.

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Glossary

device According to SCSI specification, up to eight SCSI devices can be

connected to a single SCSI bus. Each SCSI device contains a SCSI ID
number that can be set to 0 through 7.
device driver A low-level (usually kernel-mode) operating system

component that enables a PC to communicate with peripheral devices
such as fixed disk drives, CD-ROMs, and tape drives. Each kind of device
requires a different driver. Device driver programs are loaded into
memory at boot time.
Dynamic Host Configuration Protocol. Software that
automatically assigns IP addresses to client stations logging onto a TCP/
IP network.

DHCP

differential A term referring to the electrical characteristics of the signal

used on the SCSI bus interface. Differential signals minimize the effect of
common mode signal noise and allow the SCSI bus to operate reliably
over greater distances at a higher speed.
domain A group of computers, programs, and devices on a network
administered as a unit with common procedures and rules for use by a
specific group of users. A user logs on to the domain to gain access to the
resources.
driver A software program allowing the operating system to control a

device such as a library, printer, or video card. Many devices do not
respond properly if the correct driver is not installed in the computer.
E

ECC Error Correction Code, also known as Error Checking and
Correction. The incorporation of extra parity bits in transmitted data in
order to detect errors that can be corrected by the controller.
EDC Error Detection Code. DLT tape drives include a 16-bit EDC with

every 4 KB of user data. The EDC helps the drive detect and recover any
errors that may occur.
EEPROM Electronically-Erasable Programmable Read Only Memory. An
integrated circuit memory chip that can store programs and data in a
non-volatile state. These devices, which are used to store firmware in
DLT tape drives, can be erased and reprogrammed with new data.
EMI Electromagnetic Interference. Electrical interference caused by

electromagnetic radiation.

encoding The protocol by which particular data patterns are changed

prior to being written on the tape surface as a pattern of On and Off or 1
and 0 signals.

erase The removal of data from a piece of media.

SuperLoader User’s Guide

263

Glossary

error A message that occurs when there is a loss of ability to interpret

recorded data. Usually due to magnetic issues or defects in or on the
media.
Error Correction Code See ECC.
Error Detection Code See EDC.
Ethernet a local-area network (LAN) protocol using high-speed

communications at 10 megabits per second.
external drive A drive mounted in an enclosure, separate from the

computer system enclosure, with its own power supply and fan, and
connected to the system by a cable.
F

F Fahrenheit. A temperature measurement system where 32 degrees is

the freezing point and 212 degrees is the boiling point of water.
FCC Federal Communications Commission. A United States agency

responsible for enforcing communications related regulations stating
how much radiation computers and other electronic equipment are
allowed to emit.
files A distinct group of data blocks.
file-by-file backup A recording method that records data a single file at a

time as opposed to mirroring a tape or block of data.
firmware Permanent or semi-permanent instructions and data

programmed directly into the circuitry of programmable read-only
memory or electronically-erasable programmable read-only memory
chips. Used for controlling the operation of the computer or tape drive.
Distinct from software, which is stored in random access memory and
can be altered with ease.
format A magnetic track pattern that specifies the locations of the tracks

and sectors. This information must exist on a tape before it can store any
user data. Formatting erases any previously stored data.
formatted capacity The amount of room left to store data on a tape after

writing the sector headers, boundary definitions, and timing information
during a format operation.
Form Factor 1 The industry standard that defines the physical, external

dimensions of a particular device.
Form Factor 2 The general geometric dimensions of a drive or width of a

piece of tape media.
FTP File Transfer Protocol. A protocol used to transfer files over a TCP/
IP network.

264

SuperLoader User’s Guide

Glossary

full height Dimensions of a drive that meet standard height

requirements, usually 3.25 inches (82.55 mm) for a tape or disk drive
product.
G

GB Gigabyte. A unit of measure consisting of one billion bytes (one

thousand megabytes).
GHz Gigahertz. A measurement of frequency that equals one thousand

million Hz, or one thousand MHz. Speeds for computer microprocessors,
buses, and interfaces are often measured in GHz.
H

half height Standard drive size equivalent to half the vertical space of a

5.25 inch (133.35 mm) drive.

hard drive A drive that reads and writes data on a hard disk. The terms

hard drive and hard disk are often used interchangeably.
hard error A data error that persists when the tape is reread, usually

caused by defects in the physical surface.
head The tiny electromagnetic coil and metal pole used to create and

read back the magnetic patters on the tape. Also known as the read/write
head.
head life The length of time a tape drive head will function without
replacement or repair, usually measured in hours of use.
Hierarchical Storage Management (HSM) A method of storing massive
amounts of data in tape libraries that allows for easy and rapid recall of
the material. Due to the lowering cost of disk drives, HSM has yet to
reach its full potential.
HTTP Hypertext Transfer Protocol. A protocol for exchanging files

between computers connected to the Internet.
Hz Hertz. A unit of frequency measurement that equals 1 cycle per

second. Computers and electronic devices are often measured in
kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).

ISV Independent Software Vendor.
image backup A backup option that takes a “snapshot” of an entire

system by writing a volume image to tape sector-by-sector, rather than
file-by-file. This method of backup is very fast and allows companies to
backup critical information in a limited backup window.

SuperLoader User’s Guide

265

Glossary

interface A hardware or software protocol, contained in the electronics

of the tape controller and tape drive that managed the exchange of data
between the drive and computer. The most common interfaces for small
computer systems are AT (IDE) and SCSI.
internal drive A drive mounted inside one of a computer’s drive bays.
Internet A worldwide network of computer servers originally developed

by the federal government as a communication system in the event of
nuclear war or other wide-scale disaster.
intranet A private version of the Internet that provides a cost-effective

way to publish critical information and provide an interactive
communication path for heterogeneous systems.
IP Internet Protocol. A communications protocol which contains a

network address and routes a message to a different network.
J

jumper A tiny connector box that slips over two pins that protrude from

a circuit board. The jumper can be moved to change electrical connectors.
When in place, the jumper connects the pins electrically. Some board
manufacturers use dual in-line package (DIP) switches instead of
jumpers.
K

KB Kilobyte. A unit of measure consisting of 1,024 bytes.
kHz Kilohertz. A measurement of frequency that equals 1000 Hz.

LAN Local Area Network. A computer network covering a relatively

small area. A LAN usually is confined to a building or a few nearby
buildings. A LAN can be connected to another LAN over any distance
through telephone lines and radio waves to form a wide area network
(WAN).
LCD Liquid Crystal Display. The technology used by portable computer
and flat-panel displays. The Operator Control Panel on the front of the
SuperLoader is an LCD screen.
Lempel-Ziv Algorithm A data compression technique used in all DLT

tape drives. Named after Abraham Lempel and Jacob Ziv.

library system A system that uses a robotic mechanism to automatically

load and unload tape cartridges into one or more tape drives.
Distinguishable from stackers and autoloaders in their ability to provide
random access to tape cartridges. The DLTstor is a tape library system
offered by Quantum Corporation.

266

SuperLoader User’s Guide

Glossary

linear recording Recording technology in which data is written in tracks

that run the length of the tape media. Contrast with helical scan
technology which records data diagonally across the tape.
M

MB Megabyte. A unit of measurement equal to 1 million bytes.
MCBF Mean Cycles Between Failures. This is average cycle count
between possible failures. A cycle is the movement of a cartridge from the
tape drive to a magazine slot and the selection of another cartridge and
moving that cartridge back to the drive.
MHz MegaHertz. A measurement of frequency in millions of cycles per
second.
MTBF Mean Time Between Failures. Reliability rating indicating the

expected failure rate of a product in power on hours (POH). Since
manufacturers differ in the ways they determine the MTBF, comparisons
of products should always take into account the MTBF calculation
method.
MTTR Mean Time to Repair. The average time it takes to repair a drive

that has failed for some reason. This only takes into consideration the
changing of the major subassemblies such as the printed circuit board or
sealed housing. Component-level repair is not included in this number as
this type of repair cannot be performed in the field.
media The material or device used to store information in a storage

subsystem, such as a tape or disk drive. DLTtape media is a high-grade
metal particle (MP) formulation that takes advantage of the latest
advances in binder chemistry. By combining both solid and liquid
lubricants in the tape binder system, tape and head wear are reduced
while repelling airborne particles that could affect read/write head
performance. In addition, by using a uniform particle shape, a dense
binding system, a smooth coating surface, and a specially selected base
file, Quantum DLTtape half-inch cartridge tapes take advantage of
shorter wavelength recording schemes to ensure read compatibility with
future generations of DLT drives.
Metal Particle (MP) tape A magnetic recording media in which a flexible

base is coated with a mixture of magnetic particles and a bonding agent.
See also media.
microprocessor The integrated circuit chip that performs the bulk of

data processing and controls the operation of all of the parts of the
system.
microsecond (µs) One millionth of a second (.000001 sec.).

SuperLoader User’s Guide

267

Glossary

millisecond (ms) One thousandth of a second (.001 sec.).
minicomputer A somewhat out-of-date term used to describe a class of
multi-user computer that was one notch below a mainframe system.
Minicomputer popularity fell with the rise in popularity of the networked
PC. Today’s server systems perform many of the functions that were once
the domain of minicomputers.
Mission Critical Applications that are vital to a company or

organization’s well-being.
N

native mode Refers to the uncompressed storage capacity of a tape or

disk subsystem. for instance, a DLT 7000 tape drive can store 35 GB in
native mode and 70 GB with 2:1 compression.
near-on-line storage An application that uses a tape drive or tape
automation system in much the same way as a hard disk drive. Provides
easy access to large amounts of critical information.

overhead Command overhead refers to the processing time required by

the controller, host adapter, or drive prior to the execution of a command.
Lower command overhead yields higher drive performance.
overwrite To write data on top of existing data thus erasing the original

data.
OEM Original Equipment Manufacturer.

parallel channel architecture Allows DLT tape drives to read/write
multiple channels simultaneously providing an industry-leading data
transfer rate in the DLT 7000 drive. with this architecture, data blocks are
not required to be located on any particular track or in consecutive order.
This channel-independent block structure provides a powerful writeerror handling system that allows bad blocks to be rewritten on the next
available command.
Partial Response, Maximum Likelihood PRML. A technology that allows

a disk or tape drive’s read channel to pack more data in the same amount
of space on magnetic media.
peak transfer rate The maximum speed with which information moves

inside a tape drive or between drive and host. Usually measured in
megabytes per second.

268

SuperLoader User’s Guide

Glossary

performance A measure of the speed of the drive during normal

operation. Factors affecting performance are seek times, transfer rate, and
command overhead.
peripheral A device added to a system as a complement to the basic

central processing unit (CPU), such as a disk drive, tape drive, or printer.
POH Power-on Hours. The unit of measurement for mean time between
failure (MTBF), expressed as the number of hours that the drive is
powered on. See MTBF.
POST Power-on Self Test. Diagnostics programs, loaded automatically

by the BIOS, that perform basic tests on the major system components,
such as memory, cartridge and magazine information. If no problems are
detected during POST, the system continues the start-up process.
PRML See Partial Response, Maximum Likelihood.

QIC Quarter Inch Cartridge. A tape storage subsystem that uses

0.25 inch (6.35 mm) wide media.
R

RAM Random Access Memory. an integrated circuit memory chip that
allows information to be stored and retrieved by a microprocessor or
controller. The information can be stored or accessed in any order, and all
storage locations are equally accessible.
RAIT Redundant Array of Independent Tape Drives
random access The ability to directly locate any piece of data without

having to read everything in memory or on disk.
read after write A mode of operation that has the computer read back
each data block immediately after it is written on the tape, checking that
the data read back is the same as recorded.
read/write head The mechanism by which data is recorded onto magnetic

media in a tape drive system. See read after write.

Reed-Solomon error correction An error correction technique based on

research done by Irving reed and Gustave Solomon at MIT’s lincoln
Laboratory in the 1960s. First used to check the accuracy of data received
from the Voyager spacecraft.
restore To replace data on the hard drive from another media source.
ROM Read Only Memory. Integrated circuit chip containing programs

and data that can be accessed and read but cannot be modified.

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269

Glossary

SCSI Small Computer System Interface. An American National

Standards Institute (ANSI) interface between the computer and
peripheral controllers. Apple MacIntosh systems and many UNIX
operating system workstations use the SCSI interface.

scalability Refers to the capability provided by the DLT tape drive

family to read tapes from previous generations of drives. Allows users to
upgrade to a faster, higher capacity DLT drive, yet still be able to read
tape recorded on an older system. The term also refers to the ability of
DLT tape library systems to be upgraded with a higher performance DLT
drive and thus provide more capacity and performance in the same
footprint. See backward compatibility.

seek The movement of a read/write head to a specific data track.
self cleaning head Found in all DLT tape drives. Tiny ridges on either

side of the DLT drive read/write head continuously wipe the tape clean
as it passes over the head. This is why there is no periodic cleaning
prescribed for DLT tape drives.
server A powerful computer system with a large hard disk drive that
serves the information access and communication needs of multiple
users. Often servers are dedicated to a particular function such as Internet
access, printing, file management, backup, and network communications.
servo data Magnetic markings written on the media that guide the read/
write heads to the proper position.
shelf life The length of time that a tape can be stored without losing its
magnetic strength. For DLTtape media, this period is 30 years or more.
shock rating A rating, expressed in Gs which stands for multiples of

gravity, of how much shock a tape drive can sustain without damage.
Operating and non-operating shock levels are usually specified
separately.
SMTP Simple Mail Transfer Protocol. An e-mail protocol on the Internet

that defines the message format and the message transfer agent.
SNMP simple Network Management Protocol. A protocol that monitors

and controls a network.
SNTP Simple Network Time Protocol. SNTP is based on NTP, the
Network Time Protocol, an industry standard way for computers to
synchronize their time to an external reference standard. NTP and SNTP
are fully interoperable. Each consists of a client, for example the
SuperLoader, which obtains the current time (in UTC) from either an
SNTP server or an NTP one. SNTP and NTP are in wide use on the
Internet. NTP is specified by RFC1305. SNTP is specified by RFC2030.

270

SuperLoader User’s Guide

Glossary

soft error A faulty data reading that does not recur if the same data is

reread from the disk or corrected by ECC. Usually caused by power
fluctuations or noise spikes.
stacker A tape automation system that sequentially loads and unloads
tape cartridges. does not provide random access to cartridges of the data
stored on them.
stepper A type of motor that moves in discrete amounts with each

electrical pulse.

supply reel The reel of tape contained within the DLTtape cartridge.

DLTtape IV, for example, contains 1,800 feet (548.64 m) of tape.
surface The side of the tape that is coated with the magnetic material for

recording data.
sustained transfer rate The data transfer rate of a tape drive in native

mode. for example, the DLT 7000 has a sustained transfer rate of 5 MB in
native mode, and up to 10 MB at 2:1 compression.
system manufacturers Makers of computer systems and tape library

systems.
Symmetric Phase Recording (SPR) A recording technique introduced
with the DLT 7000 that writes data at alternating angles in a herringbone
pattern thereby eliminating the need for guard bands between data
tracks, and providing higher data density.

TPI Tracks per Inch. A DLT 7000 tape drive, for example, writes data a
density of 416 tpi, or 208 tracks across the width of the half-inch DLTtape
media.
take-up reel The reel inside every DLT tape drive onto which DLTtape

media is wound. The in-the-drive take-up reel enables DLT tape systems
to operate using a single-reel cartridge and thereby pack more tape and
data into every cartridge.
tape path The path through which tape moves from the cartridge, past
the read/write head, and onto the take-up reel. The patented DLT drive
head guide assembly provides a gentle and solid path that ensures
tracking accuracy and long tape life.
tar A UNIX operating system command that stands for “create tape

archives” and/or extract files.
TCM

SuperLoader User’s Guide

271

Glossary

TCP/IP Transmission Control Protocol/Internet Protocol. A

communications protocol which ensures that the total amount of bytes
sent is received correctly, and also provides the routing information.
thin film A type of coating allowing very thin layers of magnetic material

used on tape drive read/write heads. Media with thin film surfaces can
store greater amounts of data.
track A linear or angled pattern of data written on a tape surface. DLT

tape drives write information on multiple tracks simultaneously.

track-to-track seek time The time required for the read/write heads to

move to an adjacent track.
transfer rate The rate at which the drive sends and receives data from the

controller. Usually measured in megabytes per second. A DLT 7000
drive, for example, has a native transfer rate of 5 MB/s.
U

unformatted capacity The total number of usable bytes on the media,

including the space that will be required later to record location,
boundary definitions, and timing information. See also formatted
capacity.
V

volume The quantity of information written on a piece of media.

Typically measured in megabytes or gigabytes.
W

Write Once, Read Many (WORM) An optical disk technology that allows

the drive to store and read back data but prevents the drive from erasing
information once it has been written.
write-protected Files or media that cannot be changed. user write-

protection when you want to protect data from being changed or
destroyed. To write-protect most tape cartridges, slide the write-protect
tab to the “locked” position.
Z

ZIF Zero Insertion Force. A type of socket or connector allowing a

computer chip or bar code reader to be inserted or removed with no
stress applied to either the chip or bar code reader and its respective
socket.

272

SuperLoader User’s Guide

Index

A400, Read Error 175

basic information logs

A401, Write Error 175

description 229

A402, Drive Error 175

for SuperLoader 230

A403, Loader Log 175

tape drives 238

A404/A405 Calibration 175
A407, Directory Read 175
A408, Directory Write 175
A500, SDLT Hard Read Error 175
A501, SDLT Hard Write Error 176
A502, SDLT Loader
Communication Error 176
A503, SDLT Drive-Servo Error 176
A507/A508, Directory Read
Failure/Directory Write Failure
176
acoustic and noise limits 249
ASC/ASCQ 168
Auto Clean 66
On-board Remote Management
113

SuperLoader User’s Guide

C
cleaning
methods 65
tape drive 61
Cleaning Mode
On-board Remote Management
113
setting with On-board Remote
Management 117
client overlap control
On-board Remote Management
122
Commands menu, overview 74

273

Index

compression

data 98
setting with On-board Remote
Management 112
configuration 30
Configuration menu, overview 75
configuring
Ethernet (with On-board Remote
Management) 117

ejecting
magazine 82
tape cartridge 80
electrostatic discharge 258
element status
viewing 92

contacting Quantum Technical
Support 134

entering

Control Mode

environmental specifications 247

On-board Remote Management
111
setting 46
setting with On-board Remote
Management 117
cooling fans 8

password 75
error codes
description 158
error type 146
listings 146
recovery action 156
software location ID 157
suggested action 158
task ID 164

error logs

data compression 98
On-board Remote Management
112
setting 99

for autoloader 146
for tape drives 165
SCSI check condition error log 167
error or history logs

date and time
setting 44
diagnostic tests
entering password 226
performing 224
diagnostics
diagnostic tests 223
On-board Remote Management
124
POST 221
Diagnostics menu, overview 75
DLT Drive Diagnostic Results logs 240
DLT Firmware Changes logs 241
274

event error logs 174

SuperLoader User’s Guide

On-board Remote Management
125
error type, error code 158
errors
error flowchart 145
logs 146
troubleshooting 146
ESD, see electrostatic discharge
Ethernet
configuring (with On-board
Remote Management) 117
setting 34

Index

setting IP address (dynamic) 34
setting IP address (static) 35

viewing version 92
Firmware version
viewing 92

status information 96
Ethernet configurations
On-board Remote Management
117

Front panel
stop diagnostic test 224
front panel

Ethernet connection

components 70

location 8

diagnostic tests 225

Ethernet information

function keys 70

viewing 96

functionality 75

event error logs

LCD 71

A400, read error 176
description 174

LEDs 70
function keys 4

example 175

overview 70

field descriptions 175
types 174
event logs
A401, write error 179
A402, drive error 182
A403, loader log 186

G
grounding methods 259

A404/A405, calibration 188
A407, directory read 191
A408, directory write 197
A500, SDLT hard read error 201
A501, SDLT hard write error 203
A502, SDLT loader communication
error 205
A503, SDLT drive-servo error 206
A507/A508, directory read failure/
directory write failure 212

H
Hard error logs
context 155
error codes 158
log display 153
log fields 155
retrieving 154
time stamp 155
hardware
viewing version 92

Home

firmware
update, error checking 101

setting with On-board Remote
Management 106

updating 99
updating from a tape 99

SuperLoader User’s Guide

275

Index

DLT firmware changes 241

POST Failures 239
soft 236

identifying

SuperLoader 146

slots 88

tape drives 165

inserting

update 236

tape cartridge 78
installing
magazine 83

Inventory
running 98
inventory

magazine
ejecting 82

On-board Remote Management
106

installing 83
loading 83

IP gateway

location 5

setting 38

slot map 93
mailslot 3
maintenance

tape cartridge 59

jumpers, changing position 101

mechanical
viewing version 92
menu
Commands 74

Configuration 75
Diagnostics 75

LCD

Status 74

menu tree 71
overview 71

Mode
Cleaning 113

panel 4

Control 111

LEDs 5

Sequential 48

indicator activity 70
overview 70

moving
tape cartridge 80

loading magazine 83
location
requirements 15
logs

basic information logs 229
DLT drive diagnostic results 240

276

SuperLoader User’s Guide

network operations

Index

status information 103

On-board Remote Management
117

system operations 109

noise limits 249

system updates 127
time display 104
time zone 115

O
On-board Remote Management
Auto Clean 113
changing SCSI ID 117

P
password

Cleaning Mode 113

entering 75

client overlap control 122
Commands page 105

On-board Remote Management
103, 119

Configurations page 108

setting 52

configuring Ethernet 117

passwords
diagnostic tests 224

configuring security 118
Control Mode 111

performance specifications 244

data compression 112

physical specifications 244

default password 103

POST (Power-on Self Test) 221

default username 103

POST failure logs 239

diagnostic tests performing 227

power specifications 246

Diagnostics 124

power switch 5

error or history logs 125

powering on 28

Ethernet configurations 117

Power-on Self Test (POST)
interpreting results 223

inventory 106
moving a tape 106

Power-on self test (POST)

moving tape cartridge 125

performing 222

network operations 117
overview 102
passwords 119
SCSI ID 109
security options 118

Q
Quantum Technical Support

setting Cleaning Mode 117

contacting 134

setting Control Mode 117

repair process 138

setting data compression 112

return procedure 139

setting sequential operations 107
setting to Home 106

SuperLoader User’s Guide

277

Index

sequential operations

R
rackmounting 16
Recovery action, error code 156
removing
SuperLoader from rack 140
requirements
location 15
SCSI bus 14
UL 15
returning units 135

On-board Remote Management
107
setting
Control Mode 46
data compression 99
date and time 44
Ethernet 34
Ethernet IP address (dynamic) 34
Ethernet IP address (static) 35
IP gateway 38
password 52
SCSI ID 32
security options 49

SNMP server 39
subnet mask 37

safety
electrostatic discharge 258
grounding methods 259
SCSI bus
requirements 14
SCSI connection
location 9

time server 41
time zone 43
shock specifications 248
slots
identifying 88
SNMP server

making 26
specifications 250
SCSI ID
changing with On-board Remote
Management 117
On-board Remote Management
109

setting 39
software, supported 12
specifications
acoustic and noise 249
environmental 247
performance 244
physical 244

setting 32

power 246

security
configuring with On-board Remote
Management 118
security options

SCSI 250
shock 248
vibration 248

On-board Remote Management
118

Status

setting 49

status

Sequential Mode 48
278

time 42

SuperLoader User’s Guide

firmware version 92

Index

element 93
Ethernet information 96
SuperLoader 90
tape drive 94
status information
On-board Remote Management
103
viewing 90
status LEDs, see LEDs
Status menu, overview 74
subnet mask

T
tape cartridge
ejecting 80
inserting 78
maintenance 59
moving 80
moving with On-board Remote
Management 125
write-protect switch 59
tape cartridge type

setting 37

data 77

SuperLoader
configuration 30
element status 93
powering on 28
rackmounting 16
removing from rack 140
return procedure 139
setting data compression 98
status 90
tape drive status 94
tape drive version 95
SuperLoader basic information logs
boot 230
ID 230

tape drive
cleaning 61
cleaning methods 65
status 94
version 95
tape drive error logs 165
tape drive status
viewing 94
time
setting 42
time display
On-board Remote Management
104
time server

OEM 230

setting 41

shadow event 230
soft 230
update logs 230
SuperLoader error logs 146
supported software 12
system operations

time zone
On-board Remote Management
115
setting 43
troubleshooting 129
returning units 135

On-board Remote Management
109
system updates
On-board Remote Management
127

SuperLoader User’s Guide

279

Index

U
UL
requirements 15
updating
firmware 99
firmware from a tape 99

V
vibration specifications 248
Viewing
firmware version 92
viewing
element status 92, 93
Ethernet information 96
firmware version 92
hardware version 92
mechanical version 92
status information 90
SuperLoader status 90
tape drive status 94
tape drive version 95

W
write-protect switch
tape cartridge 59

280

SuperLoader User’s Guide

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