R F Technologies 1000-9161 Help Alert Mass Notification Module User Manual

R F Technologies Inc Help Alert Mass Notification Module

User Manual

Mass Notification Pendant Quick Reference Guide
© 2017 RF Technologies, Inc. All specifications subject to change without notice. All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc.
Contents Mass Notification Pendant Reference Guide Page 1 of 27 0510-0543-A CONTENTS CONTENTS ................................................................................. 1 WARNINGS AND CAUTIONS .................................................... 3 Warnings ............................................................................... 3 Bio-Incompatibility Notice ...................................................... 5 Cautions ................................................................................ 6 Federal Communication Commission (FCC) Compliance ... 6 PREFACE .................................................................................... 7 Overview ............................................................................... 7 Intended Audience ................................................................ 7 Contact Information ............................................................... 7 Technical Support ........................................................... 7 Customer Care ............................................................... 8 Sales ............................................................................... 8 Product Warranty .................................................................. 8 GENERAL INFORMATION ......................................................... 9 Introduction............................................................................ 9 Pendant ................................................................................. 9 Display ............................................................................ 9 LED Light Guidelines .................................................... 11 Activate ......................................................................... 13 Batteries .............................................................................. 13 Alarms ................................................................................. 14 Alarm Activation ............................................................ 15 Pendant in Alarm .......................................................... 15 Mass Notify in Alarm ..................................................... 15 Pendant Acknowlege .................................................... 16 Alarm Tracking .............................................................. 16
Contents Page 2 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Initiating Mass Notification ............................................ 17 Alarm Acknowlege ........................................................ 18 Alarm Clearing .............................................................. 18 TESTING AND CARE ............................................................... 21 Pendant Testing .................................................................. 21 Periodic Testing ............................................................ 21 Visual Inspection........................................................... 21 Operation ...................................................................... 22 Storage ................................................................................ 22 Pendant Cleaning and Care ................................................ 23 Approved Cleaners ....................................................... 24 Non-Approved Cleaners ............................................... 24 SPECIFICATIONS ..................................................................... 25 Pendant ............................................................................... 25 REVISION HISTORY................................................................. 27
Warnings and Cautions Mass Notification Pendant Reference Guide Page 3 of 27 0510-0543-A WARNINGS AND CAUTIONS It is important for your facility to implement and enforce the following WARNINGS and CAUTIONS in order to keep all equipment functioning properly. Disregarding the information and instructions in this document is considered abnormal use and may result in injury or system failure. Warnings ACCESSORIES (SUPPLIES)—To ensure resident safety and proper operation of equipment, use only parts and accessories manufactured or recommended by RF Technologies, Inc. Parts and accessories not manufactured or recommended by RF Technologies, Inc. may not meet the requirements of the applicable safety and performance standards. Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or system failure. EXPLOSION HAZARD—These devices should not be used in the presence of flammable gas mixtures. It should also not be used in oxygen enriched atmospheres. STATIC DISCHARGE—Do not touch the PCB or battery contacts. Damage to the device may result. SYSTEM WIRING—All permanent supply connections must be done in accordance with National Electric Code, NFPA 70.
Warnings and Cautions Page 4 of 27 Mass Notification Pendant Reference Guide 0510-0543-A INSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the installation instructions carefully, as outlined in the applicable system guides, and to use the components and supplies specified by RF Technologies, Inc. for all installations. Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or system failure. INSTRUCTIONS FOR SET UP AND USE—It is the responsibility of the facility to follow the instructions for set up and use carefully, as outlined in this manual, and to use the components and supplies specified by RF Technologies, Inc. for set up and use. Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or system failure. SYSTEM INSPECTION—It is the responsibility of the facility to establish and facilitate a regular inspection schedule for your system. RF Technologies, Inc. recommends reviewing the system health on a monthly basis. To arrange for a quarterly inspection by RF Technologies, Inc., call our Technical Support Department at (800)-669-9946 or (262) 790-1771. Failure to provide regular inspection of these products may result in equipment and/or system failure.
Warnings and Cautions Mass Notification Pendant Reference Guide Page 5 of 27 0510-0543-A SYSTEM MAINTENANCE AND TESTING—It is the responsibility of the facility to establish and facilitate a regular maintenance schedule for your system. This includes regular inspection, testing, and cleaning. RF Technologies, Inc. recommends monthly maintenance and testing of your system. It is also recommended that your facility keep records of maintenance and test completions. Failure to provide regular maintenance and testing of these products may result in equipment and/or system failure. USER TRAINING—Only users who have received adequate training on the use of the system, as outlined in this manual, should use the system. It is the responsibility of the facility to ensure all users have been trained. Failure to adequately train employees may cause system failure due to user error. In addition, incorrect use of the equipment may also result in system failure. MR UNSAFE All RF Technologies transmitters, pendants and banding material “PRODUCT” have been determined to be MR Unsafe as defined by ASTM F 2503-05. Use of “PRODUCT” in a Magnetic Resonance Imaging system will cause injury to residents and staff, MR system malfunction or “PRODUCT” malfunction. Do not bring “PRODUCT” into the MR system area and follow your facilities policies to classify and label “PRODUCT” as MR Unsafe. Bio-Incompatibility Notice Do not use Pendants with people that have sensitivities or allergies to device materials. The device materials include Acrylonitrile butadiene styrene (ABS), Silicon, Rubber, and Neoprene.
Warnings and Cautions Page 6 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Cautions DISPOSAL—At the end of their service life the products described in this manual, as well as accessories (i.e. lithium batteries, etc.), must be disposed of in compliance with all applicable federal, state and local guidelines regulating the disposal of products containing potential environmental contaminants. Dispose of the packaging material by observing the applicable waste control regulations PRODUCT WARRANTIES—Failure to follow the Warnings and Cautions in this guide voids any and all Product Warranties. WORN OR DAMAGED PARTS—If the devices are worn or damaged, you must have the product serviced. For more information, see the section entitled “Service and Return.” Federal Communication Commission (FCC) Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This portable transmitter with its antenna has shown compliance with FCC’s SAR limits for general population / uncontrolled exposure. The maximum listed SAR level is 0.18 W/kg (body). The antenna used for this device must not be co-located or operating in conjunction with any other antenna or transmitter.
Preface Mass Notification Pendant Reference Guide Page 7 of 27 0510-0543-A PREFACE Overview This guide provides detailed instructions about using the Mass Notify Pendant as well as specific requirements. WARNING: The Help Alert System is designed and intended to work in conjunction with a facility’s overall security program, including reasonable operating policies and procedures. It is the responsibility of the facilities security team to maintain their best practices and operating procedure based upon Help Alert notifications. Intended Audience This User Guide is intended for users who use the Mass Notify Pendants. It includes detailed information about care and cleaning, testing the pendants, alerts, and pendant specifications. Contact Information For more information about RF Technologies, Inc. products, go to www.rft.com. Technical Support For technical support, contact the Technical Support Team at: (800) 669-9946 or (262) 790-1771 tech@rft.com
Preface Page 8 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Customer Care For questions on part replacement or for ordering new parts, contact the Customer Care Team at: (800) 669-9946, opt 5 customercare@rft.com Sales For questions regarding system add-ons, contact your PinPoint Sales Manager. Product Warranty Product Warranty information can be found with your original system proposal and invoice.
General Information Mass Notification Pendant Reference Guide Page 9 of 27 0510-0543-A GENERAL INFORMATION Introduction This chapter provides general information about the pendants. It includes information on the Mass Notify Pendants, displays, alarms, and changing batteries. Pendant The Help Alert Mass Notification Pendant is a small wireless transmitter that enables users to call for assistance and to be located within their facility. Upon activation, it can vibrate to provide tactile feedback to the user and a bright LED flashes until cleared. NOTE: To prevent damage to the Mass Notify Pendant, avoid humid/wet conditions and dropping the device. When a user activates the Mass Notify Pendant, an alert is generated and can be viewed via the Help Alert Software. Email and SMS notifications can be configured to monitor for alerts or devices requiring assistance (such as battery replacement). Display The LED on the Pendant will provide feedback on to what the Pendant is doing (see the LED Light Guidelines for additional information).
General Information Page 10 of 27 Mass Notification Pendant Reference Guide 0510-0543-A The Mass Notify Pendant has 3 buttons:  The primary button on the top activates an alarm within the Help Alert software.  The two side buttons will activate a secondary alarm. The secondary alarm is activated by simultaneously pressing and holding both side buttons for ~2 seconds. Once activated, the Pendant will vibrate to let the user know the alarm has been sent. NOTE: If Mass Notification is enabled and turned on in the software, the Mass Notification event will occur when both buttons are pressed. If Mass Notification is not turned on in the software, then the secondary button activation will trigger a Priority Alert. RADIO FREQUENCY: The radio frequency (RF) characteristics of certain building materials may interfere or block the Pendant’s signal.
General Information Mass Notification Pendant Reference Guide Page 11 of 27 0510-0543-A LED Light Guidelines The LED on the Pendant is a status indicator of the Pendant. The meanings are in the following table: Listed below is the pendant LED activity reference table: • Blink - Solid P Button Press LED Sequence (over 10-15 sec) Meaning How to Respond • • Blinking Normal operation Battery status is good No action required • • Blinking Normal operation Battery status is low Change batteries immediately •• •• Cannot connect to AP Battery status is good Move to area within range of network and wait < 5 min for blinking pattern to change --------------------------------- Solid Orange – Brown Out State, the battery made momentary contact with the terminal and did not power up properly Cycle the batteries P------ • --------------- • ----- Alarm is being triggered The sequence was started by user holding top button for > 1 second P---- • ------------------ • ----- MassNote Alarm is being triggered The sequence was started by user holding both side buttons for > 2 second
General Information Page 12 of 27 Mass Notification Pendant Reference Guide 0510-0543-A LED Sequence (over 10-15 sec) Meaning How to Respond -----P---- • ------------------ • ----- Alarm is escalated to MassNote triggered The sequence was started by user holding both side buttons for > 2 second during alarm ---- • ------------------ • ----- Pendant is in alarm No action required ---- • ------------------ • ----- Pendant is in MassNote alarm No action required ---- • ------------------ • ----- Pendant Alarm has been acknowledged No action required ---- • ------------------ • ----- MassNote Alarm has been acknowledged No action required ------------- -------------- or ------------- -------------- Pendant is not receiving updates from system server Attempt to move within range of the network ••••••••••••••••••••••• Rapid red blinking – Firmware is being updated Wait until finished before use • • • • • • • • Red-green-red flashing – Pendant configuration is being updated Wait until finished before use P•P•P•P•P• • User has forced the Pendant to check in Sequence was started by user pressing button five times P•P•P•P•P• Forced Pendant check-in not reaching system server Attempt to move within range of the network, or retry • • • • • • • • • • • • • Pendant Blinking Orange once a second – Pendant was reset to manufacturer defaults Exchange with supervisor
General Information Mass Notification Pendant Reference Guide Page 13 of 27 0510-0543-A LED Sequence (over 10-15 sec) Meaning How to Respond No Activity – Pendant may not be functioning Remove/Replace Batteries, or exchange with supervisor Activate Mass Notify Pendants are pre-configured to customer specific enviroments. To activate the Pendant, insert the batteries. Batteries RF Technologies uses only Energizer Ultimate Lithium AAA batteries (model # LR92). These batteries provide more battery life than other batteries of the same size. Depending on pendant use, the batteries will last approximately 6 months. To replace a battery in a Mass Notify Pendant: 1. Unlock the battery door either with the provided tool, or by rotating the latch. 2. Open the battery door.
General Information Page 14 of 27 Mass Notification Pendant Reference Guide 0510-0543-A 3. Remove the old batteries and dispose of properly. 4. Insert the new LR92 batteries in the battery compartment. Be sure to align the positive (+) end of the battery (plus side up) as marked inside the battery holder. 5. Close the battery door 6. Lock the battery door either with the provided tool, or by rotating the latch. Alarms Watching for Active Alerts An active alert is triggered when an individual has pressed the Alert button on their pendant or when an equipment tracker has been tampered with. 1. Navigate to the URL provided by the system administrator 2. Log in using your assigned username and password 3. If there are no alerts in the system, the page will contain a message explaining that there are No Active Alerts
General Information Mass Notification Pendant Reference Guide Page 15 of 27 0510-0543-A Alarm Activation Trigger an Alarm To activate the alarm, press and hold the button for at least one second. When activated, the pendant vibrates briefly and the red light flashes until the alarm is cleared. Trigger a Mass Notification Firmly press and hold the two side buttons until you feel the pendant vibrate (~2 seconds) Pendant in Alarm The LED light shines RED for 10 seconds at a time to indicate that the pendant is in an alarm state Mass Notify in Alarm The light shines BLUE for 10 seconds at a time to indicate that the pendant is in an alarm state NOTE: As the other pendants in the system receive the mass notification signal, they will vibrate and enter the mass notification state as well.
General Information Page 16 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Pendant Acknowlege When a responder has indicated that help is on the way, the light will begin to shine GREEN for 10 seconds at a time. Alarm Tracking 1. If one or more alerts are active in the system, a RED card will appear on the left-side of the screen containing information about who or what triggered the alarm and their calculated location. 2. Priority Alarms will show first and have a Priority indication on the card 3. The right-side of the screen will display a map of the floor/building
General Information Mass Notification Pendant Reference Guide Page 17 of 27 0510-0543-A 4. When a mass notification is triggered, a PURPLE card will appear on the left-side of the screen containing information about who or what triggered the alarm and their calculated location. 5. Mass Alert alarms will always display first in the list and have a MASS ALERT indication on the card Initiating Mass Notification 1. If the notification needs to go out to all participants, click the YELLOW MASS ALERT banner to initiate the mass alert 2. If asked if you want to Initiate MASS ALERT?, click the Yes button NOTE: This will only appear when Mass Notification User Consent has been configured for the system 3. Every pendant within the system will start to alarm and the RED cards will appear in the list
General Information Page 18 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Alarm Acknowlege 1. Address the alert(s) according to priority by clicking the alert’s information card on the left-hand side of the screen 2. Click the Acknowledge button to indicate that the alert has been seen NOTE: If this is a mass notification, click the Acknowledge button on the original Mass Alert notification 3. The card will turn ORANGE to differentiate it from any new alarms that might appear in the system 4. If the alarm is a mass notification, every pendant within the system will turn to ORANGE when it is acknowledged 5. Once a responder has Acknowledged an alert in the system, the light on the alarming pendant will turn GREEN to indicate to the user that assistance is on the way Alarm Clearing 1. Once an alert situation has been Acknowledged and addressed according to your facility’s protocols, click the Clear button NOTE: If this is a mass notification, click the Clear button on the original Mass Alert notification and all pendants within the system will be cleared
General Information Mass Notification Pendant Reference Guide Page 19 of 27 0510-0543-A 2. The application requires the user to enter a brief explanation of the situation before the alert can be cleared You cannot clear individual pendants when a mass notification alarm has been triggered. Clearing must be done on the original alert.
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Testing and Care Mass Notification Pendant Reference Guide Page 21 of 27 0510-0543-A TESTING AND CARE Pendant Testing Prior to use, verify the pendant is ready to use by checking the LED indicator. The status LED should be blinking green. This indicates that the Pendant is within range of the WiFi network and will alarm in the software if the button is pressed. Periodic Testing 1. Make sure before testing your Pendant that you have followed all the protocols in place by your facility to indicate you are performing a test. 2. In the Help Alert software, flag the next alarm for your Pendant (via MAC ID) as a Test. To do this you need Administrator credentials. 3. Push and hold the button on the pendant you are trying to test. 4. When the alert is seen in the software, follow the protocol in place to acknowledge and clear the alarm. 5. Your facility must keep the records for test and pendant inspection. Visual Inspection 1. Visually inspect the device for damage or loose parts.
Testing and Care Page 22 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Operation 1. The main button acts as the primary alert trigger. When the button is held for the amount of time configured in the software (default 1 second), the Pendant will enter into an alarm state and send the alarm information to the Help Alert server. 2. The Pendants location will update in the software every 10 seconds and no other action is required from the Pendant user. Acknowledging and Clearing alarms happens in the software. 3. The two side buttons act as the Mass Notification trigger. When both side buttons are held down simultaneously for the appropriate amount of time (~2 seconds), the Pendant will vibrate and the LED will turn blue to let the user know that a Mass Notification alert has been sent to the server. 4. The Pendants location will update in the software every 10 seconds and no other action is required from the Pendant user. Acknowledging and Clearing alarms happens in the software. Storage Store unused Pendants in an area that has adequate WiFi coverage to prolong battery life. Avoid storing Pendants in metal drawers or lockers as this will drain the batteries quicker.
Testing and Care Mass Notification Pendant Reference Guide Page 23 of 27 0510-0543-A Pendant Cleaning and Care This section provides detailed information about cleaning and caring for a pendant. CAUTION: Use of non-approved cleaners on pendants can cause permanent damage and will void any and all warranties. CAUTION: Using an approved cleaner does not confirm the suitability of the cleaner to meet your infection control standard; it only indicates that the Pendant will not be harmed by the cleaner. The pendants may be sprayed or rinsed with water or the approved cleaners during cleaning, but must NOT be soaked. Soaking pendants may result in equipment and/or system failure. NOTE: In order to avoid inadvertent alarms, cleaning procedures must be performed with care so as to not press the buttons.
Testing and Care Page 24 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Approved Cleaners Clean the Mass Notify Pendant with a rag moistened with warm soapy water only. Non-Approved Cleaners These cleaners may cause plastic embrittlement and erosion. Other cleaning agents (such as Isopropyl Alcohol) will weaken or damage the device. 3M® Neutral Quat Hi-Tor® Plus Airx® 109A Isopropyl Alcohol Cavicide® Caviwipes™ Cavicide1™ Caviwipes1™ PDI® Sani-Cloth® HB PDI® Sani-Cloth Plus PDI® Super-Sani PDI® Sani-Cloth® AF3 Clorox Healthcare® Hydrogen Peroxide Cleaner Disinfectants Quest 256® Ecolab® Quik Fill 920 Steriplex® SD RTU Health-Tec™ Virex® II-256 Virex® TB Virex® HB Bleach Cleaners containing Bleach Cidex® Activated Cidex® Plus Cidex® OPA 3M™ Phenolic
Specifications Mass Notification Pendant Reference Guide Page 25 of 27 0510-0543-A SPECIFICATIONS Pendant Size 8.0 x 2.5 x 2.75 cm (without bracket) Weight 2.1 ounces Color Black Operating Temperature 32–140° Farenheit 95% non-condensing, relative humidity Storage Temperature -40–140° Farenheit Composition Latex Free ABS Plastic Battery Life 6 month, Energizer L92 – AAA Lithium Frequency 2.412 – 2.462 GHz Regulations FCC, Part 15.212
Specifications Page 26 of 27 Mass Notification Pendant Reference Guide 0510-0543-A Part Number Description 1000-9160 Mass Notify Pendant w/ Finger Latch, Configured 1000-9165 Mass Notify Pendant w/ Wrench Latch, Configured 1000-9170 High Priority Pendant w/ Finger Latch, Configured 1000-9176 High Priority Pendant w/Wrench Latch, Configured 0500-0225 Hinge Spring Belt Clip 0550-0226 Cap Lock Wrench
Revision History Mass Notification Pendant Reference Guide Page 27 of 27 0510-0543-A REVISION HISTORY Revision Change A Release
3125 North 126th Street, Brookfield, WI 53005 Phone 800.669.9946 fax 262.790.1784 www.rft.com 0510-0543-A Release Date: 09/2017

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