R F Technologies PGRCCZ24 Nurse Call and Security Device User Manual 9450UserGuide

R F Technologies Inc Nurse Call and Security Device 9450UserGuide

Users Manual

Series 5.0 SoftwareUser GuidePN 0510-1059-A_DRAFT
Series 5.0 SoftwareUser GuideSupports the 9450, 9600 Quick Response and Fall Management SystemsPN: 0510-1059-A_DRAFTRelease Date: 02/07/07Users must read this guide before using the Product.
Copyright 2007 by RF Technologies, Inc.All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc.
Important WarningsIt is important for your facility to implement and enforce the following WARNINGS in order to keep all equipment functioning properly.WARNINGINSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the installation instructions carefully, as outlined in the Series 5.0 Software Administrator Guide, and to use the components and supplies specified by RF Technologies, Inc. for all installations.Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or system failure.WARNINGSYSTEM MAINTENANCE AND TESTING—It is the responsibility of the facility to establish and facilitate a regular maintenance schedule for your system, as outlined in the Series 5.0 Software Administrator Guide. This includes regular inspection, testing, and cleaning. RF Technologies, Inc. recommend monthly maintenance and testing of your system. It is also recommended that your facility keep records of maintenance and test completions.Failure to provide regular maintenance and testing of these products may result in equipment and/or system failure.WARNINGSYSTEM INSPECTION—It is the responsibility of the facility to establish and facilitate a regular inspection schedule for your system. RF Technologies, Inc. recommend quarterly inspections of your system for safety and performance by a qualified RF Technologies, Inc. representative.To arrange for a quarterly inspection by RF Technologies, Inc., call our Technical Support Department at (800)-669-9946 or (262) 790-1771.Failure to provide regular inspection of these products may result in equipment and/or system failure.WARNINGUSER TRAINING—It is the responsibility of the facility to implement structured training procedures for all employees using the system. Only users who have received adequate training on the use of the system, as outlined in this manual, should use the system. Failure to adequately train employees may cause system failure due to user error. In addition, incorrect use of the equipment may also result in system failure.WARNINGDISPOSAL—At the end of their service life the products described in this manual, as well as accessories (i.e. lithium batteries, banding material, disposable pads, etc.), must be disposed of in compliance with all applicable federal, state and local guidelines regulating the disposal of products containing potential environmental contaminants. Dispose of the packaging material by observing the applicable waste control regulations.WARNINGPRODUCT WARRANTIES—Failure to follow the Warnings and Cautions in this guide voids any and all Product Warranties.
ComplianceFederal Communication Commission (FCC) Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by the party responsible for compliance voids the user’s authority to operate the equipment. FCC and IC Radiation Exposure Statement for Mobile Devices(For the Pull Cord model 0800-0285 and 0800-0317; Universal Transceiver model 0800-0301, which covers part numbers 0800-0303 and 0800-0304; Router model 0800-0287; Asset Transceivers model 0800-0286 and model 0800-0302 and Motion Control Unit model 0800-0285)This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.FCC and IC Radiation Exposure Statement for Portable Devices(For the Pendant Transceivers model 0800-0288 and model 0800-0296 and Pager model 0800-0297)This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment is in direct contact with the body of the user under normal operating conditions. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Industry Canada Compliance Changes or modifications not expressly approved by RF Technologies could void the user’s authority to operate the equipment. The Term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. This device has been designed to operate with the antennas listed below, and having a maximum gain of 3dBi. Antennas not included in this list or having a gain greater than 3dBi are strictly prohibited for use with this device. The required antenna impedance is 50 ohms. Acceptable antennas are PCB antennas in all cases of the Router which uses a 2.4 GHz 1/2 wave RP-SMA.To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful communication.
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Series 5.0 Software (0510-1059-A_DRAFT) - User Guide iContentsPreface 1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Additional Detailed Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Chapter 1 Equipment Overview. . . . . . . . . . . . . . . . . . . 5Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Central Server and Client Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59450 System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Exit Alarm Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Card Reader Access Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7The Exit Alarm Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Exit Alarm Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Magnetic Reed Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CodeLock Electromagnetic Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Alarming Band Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Alarming Band Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Quick Look Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Wander Management Transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Alarming Band Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Mother Transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contentsii Series 5.0 Software (0510-1059-A_DRAFT) - User Guide9600 QR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Universal Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Pendant Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Pull-Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Check-in Pull Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Nurse Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Smoke Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Asset Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Door/Window Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Fall Management Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Sensor Pads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the Fall Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Pagers and Walkie-Talkies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Event Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Pager Delays, Retries and Escalation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Walkie-Talkie System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Chapter 2 . . . . . . . . . . . . . . . . . . . . Software Features 25Introductions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Start the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Window Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Touchscreen Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Map Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Ruleset for Displaying Patient Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 29The Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Asset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Top Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Bottom Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Low Battery Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide iiiContentsChapter 3 Using the Software . . . . . . . . . . . . . . . . . . . 37Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Commonly Used Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Login and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Supervised Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Global Lockdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Common Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Admit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Patient Admit Information Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Asset Admit Information Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Escort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Silence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Chapter 4 Handling Events . . . . . . . . . . . . . . . . . . . . . 63Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Devices Displayed on the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Devices Assigned to a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Event Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Event Information Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Event Information Window Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Red Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Door Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Exit Alarm (Wide Gap) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Smoke Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Perimeter Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Cut Band Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Mismatch Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Match Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Link Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Check Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Check Transmitter Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Assistance Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Contentsiv Series 5.0 Software (0510-1059-A_DRAFT) - User GuideServer Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Yellow Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Client Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Device Fault. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Low Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Blue Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Door Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Cut Band Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Check Transmitter Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81White and Light Blue Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Auto-enroll (White Alarm only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82Escort to Expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Escort Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Transfer to Expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Transfer Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Discharge Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Adjust Expired (White Alarm only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Begin Adjust (White Alarm only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Admit Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Discharge Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Escort Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Transfer Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Adjust Compete (White Alarm only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Chapter 5 Using System Reports. . . . . . . . . . . . . . . . . . . . . .87Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Viewing a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Reports Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88System Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Response Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Alarm Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Alarm Response Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93All Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93JCAHO Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94JCAHO Assistance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Alarm Activities Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Census Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Auto Enrolled History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Adjusted Bands Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide vContentsTransfer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Escort Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Discharge Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Staff Drill Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101System Maintenance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Low Batteries Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Device Fault Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102Device Hardware Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Transmitter Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Training Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104User Training Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105All Other Reasons Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Links Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Links Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Patient Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106Review Info Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Review Activity Repor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .t 107Review Response Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Asset Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110Asset Transmitter Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Asset Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
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Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 1PrefaceOverviewThis guide provides detailed information about the Series 5.0 Software, using the software and using system reports. It also provides an overview of the 9450 and 9600 QR Systems as well as an equipment overview.The Series 5.0 Software supports the 9450 System and the 9600 QR System. The 9450 System monitors doors, elevators, hallways, and stairwells, to assist staff in monitoring patients and assets in a facility. The various transmitters and devices of the system alerts staff if a transmitter’s banding material is tampered with, or if certain wires in the system are cut or damaged. An alarm also sounds if a transmitter is detected in an Exit Alarm Zone. If the system fails to detect a transmitter within its monitored area, a Check Transmitter alarm is issued.Depending on which equipment options your facility has installed, the 9450 System can automatically lock doors and deactivate elevators. In addition, the system sounds an alarm at the Central Server and its network of Client computers when the event occurs. If configured, alarms are also annunciated at remote notification locations (i.e. pagers, walkie-talkie, Quick Look display).With the Mother/Infant Matching feature activated, an alarm is generated if there is a mismatch, meaning the infant and mother transmitters do not match; a linking error, meaning there is a problem linking the infant transmitter to a mother transmitter; or if a discharge is attempted without first matching the infant transmitter with the mother transmitter.The 9600 QR System immediately notifies staff when a patient requires attention, and provides details that are essential in responding quickly and competently to the needs of a patient.The 9600 QR System offers a variety of transmitters, each of which interfaces with the Central Server to assure that when a patient is in need, staff can be alerted via multiple methods (i.e. pagers, walkie-talkie, Quick Look display). A 9600 QR transmitter may be worn by a patient; it could be mounted to a wall where it is easy to access; it may be integrated with a wireless smoke detector; it could additionally be used in conjunction with the 9450 System.NOTE: The Mother/Infant Matching feature is included in the software; however, if your facility is not currently configured for Mother transmitters, the Mother/Infant Matching feature IS NOT ACTIVE. For more information, contact RF Technologies Technical Support at (800) 669-9946 or (262) 790-1771.WARNING: The 9450 and 9600 QR Systems are designed and intended to work in conjunction with a facility’s overall security program, including reasonable operating policies and procedures. The systems, by themselves, cannot prevent abductions or elopements.
Preface2 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideIntended AudienceThe Series 5.0 Software User Guide is intended for users who use the software. It includes detailed information about the 9450 and 9600 QR Systems, the software, and how to use the software. This guide is intended to be used in conjunction with the Series 5.0 Administrator’s Guide along with other user and installation guides when specified.Additional Detailed DocumentationDocumentation for the system is available in Portable Document Format (PDF) on the System Documentation CD-ROM. The System Documentation includes the following guides:•Series 5.0 System Administrator Guide•Series 5.0 System Installation Guide•Quick Reference Guide for Hospitals•Quick Reference Guide for Long Term Care•Delayed Egress Exit Alarm Controller Installation Guide•DuoLink Exit Alarm Receiver Installation Guide•Central Power Supply Installation Guide•Ethernet and Device Network Installation Guide •Alarming Band Receiver Installation Guide•CodeLock Installation Guide(s)•Quick Look Display and Interface Installation Guide•Staff Alert Panel Installation Guide•Omni-318 Antenna Installation Guide•Infant Transmitter User Guide •Adult Transmitter User Guide•Patient Transmitter User Guide•Model 30 Keypad Installation Guide•Product Warranty
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 3Contact InformationContact InformationFor more information about RF Technologies, Inc. products, go to www.rft.com. For technical support, contact the Customer Support Team at (800) 669-9946 or (262) 790-1771. For questions or comments about the System Documentation, contact the RF Technologies Technical Publications team at techpubs@rft.com.Product WarrantyProduct Warranty information can be found on the System Documentation CD-ROM or with your original system proposal and invoice.
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Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 5Chapter 1Equipment Overview IntroductionThis chapter provides equipment overviews of the devices supported by the system. It also provides details of the Central Server and Client computers used to run the software as well as Pagers and Walkie-Talkie information. Central Server and Client ComputersThe Central Server is a PC-compatible computer that runs the software. It contains the database and provides communication with devices in the system as well as the Client computer(s). Depending on your configuration, the system can include several Client computers. The Client computers allow the user to perform such functions as admitting, discharging, and authorizing transfers and escorts. Each Client computer includes a touchscreen monitor that displays alarms as they occur on a floor plan of the facility.The Central Server can be located in any area such as the nurse’s central station or security office. It must be located near a dedicated analog phone line for remote access. Each Client computer must be located in a secure area that can be accessed by staff to enter and retrieve information. FIGURE 1.1: Central Server
Chapter 1: Equipment Overview 6 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide9450 SystemThere are many transmitters and devices that can be used with the software. The transmitters and devices in this section are supported by the 9450 System running the Series 5.0 Software application.The 9450 System consist of the following equipment.•Central Server and Client Computer(s)•Exit Alarm Controller•Exit Alarm Receiver•Magnetic Reed Switch•CodeLock Electromagnetic Lock•Alarming Band Receivers•Quick Look Display•Transmitters•Alarming Band•Wander Management•MotherExit Alarm ControllerThe Exit Alarm Controller receives data from the Exit Alarm Receivers and issues an alarm if a transmitter is detected in the Exit Alarm Zone, and the door is open. The Exit Alarm Controller contains a keypad, and/or card reader access device, that allows authorized staff to reset the system after an alarm. The Exit Alarm Controller is the device that triggers the alarm process for the Central Server and Staff Alert. For more information about the Exit Alarm Controller, see the Delayed Egress Exit Alarm Controller Installation Guide.FIGURE 1.2: Exit Alarm ControllerPower: The red LED indicates that power is available to the system.Signal: The yellow LED indicates that a signal has been received from the Exit Alarm Receivers.Status: The green LED indicates that the system is in bypass or that the unit is disarmed.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 79450 SystemCard Reader Access DeviceThe Card Reader Access device can be connected to the Exit Alarm Controllers in order to use access cards for triggering bypass cycles and resetting alarms on the Exit Alarm Controller. The Card Reader is interfaced through an RS-232 serial communications port between the Card Reader and the Exit Alarm Controller. The Card Reader and the Exit Alarm Controller may share a common power supply feed.The Exit Alarm ZoneAn Exit Alarm Zone is the area within range of a door, elevator, hallway, or stairwell that is being monitored by the system. If a transmitter is detected in an Exit Alarm Zone and the door is open, an alarm sounds at the exit.The devices that are used in an Exit Alarm Zone are an Exit Alarm Controller, Magnetic Reed Switches, and Exit Alarm Receivers. Optional devices include CodeLock™ electromagnetic locks, passive infrared (PIR) detectors, and an External Reset/Bypass Keypad.Exit Alarm ReceiverExit Alarm Receivers are low frequency (LF) antennas placed on or near a door frame or in an Exit Alarm Zone. They receive signals from transmitters within a monitored zone and send the signals to the Exit Alarm Controller, which triggers the alarm process. For more information about Exit Alarm Receivers, see the DuoLink Exit Alarm Receiver Installation Guide.FIGURE 1.3: DuoLink Exit Alarm Receiver
Chapter 1: Equipment Overview 8 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideMagnetic Reed SwitchThe Magnetic Reed Switch triggers an alarm when a transmitter is in the Exit Zone and the door is open. The Magnetic Reed Switch should be mounted at the top of a door near the non-hinged edge. It comes in two pieces: a switch and a magnet. The switch is mounted on the door frame; the magnet is attached directly to the door.When normally closed (NC) reed switches are used on a double door, connect the switches in series. The provided Magnetic Reed Switches are normally closed (indicated with a gold Code Alert logo) when the doors are closed so that opening either door opens the switch on that door. The Magnetic Reed Switch detects when a door is open. FIGURE 1.4: Magnetic Reed SwitchCodeLock Electromagnetic LockThe CodeLock option is an electromagnetic lock attached to an exit and connected to the Exit Alarm Controller. If a transmitter is detected in the Exit Zone, the CodeLock activates to help stop the door from opening for as long as the transmitter is within range of the receivers. Refer to the CodeLock Electromagnetic Door Lock Installation Guide for information on installation and operation.FIGURE 1.5: CodeLock Electromagnetic Lock
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 99450 SystemAlarming Band ReceiversAlarming Band Receivers are placed strategically throughout the monitoring area to receive signals from the alarming band transmitters worn by patients. If the Cut Band feature is enabled, the system alerts staff if the banding material that holds the transmitter to the patient is tampered with, cut, or opened without authorization. Multiple receivers are used to ensure reception of the signal if there is an effort made to shield the transmitter during abduction or elopement attempts. For more information, see the Alarming Band Receiver Installation Guide. Alarming Band ZoneAn Alarming Band Zone is the area within range of an Alarming Band Receiver, several of which are mounted above the ceiling tiles of a facility. If a Cut Band alarm is triggered in an Alarming Band Zone, an alarm is sounded on all Client computers assigned to monitor transmitter’s unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s). Quick Look DisplayThe Quick Look Display shows information from the system at both a central and remote location such as a secondary nurse’s station. When an alarm is issued from the system, it is received through the Quick Look Interface. The type of alarm (Cut Band, Door, Check), location of the alarm and the transmitter ID are displayed on a large, easy-to-read 2 x 20 Character Vacuum Fluorescent Displays (VFDs). As new alarms occur, they appear immediately; the display then begins scrolling through each active alarm. For more information about the Quick Look Display, see the Quick Look Display and Interface Installation Guide.NOTE: The Mother/Infant function requires applicable Alarm Band Receivers.
Chapter 1: Equipment Overview 10 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTransmittersWander Management TransmitterA Wander Management transmitter is a wireless, mobile transmitter that can be worn around the wrist or ankle. An event is reported in the Event list when a patient attempts to leave an Exit Zone.Alarming Band TransmittersAlarming band transmitters are placed on the ankle or wrist of a patient. The transmitter becomes active one minute after the banding material is connected. The one-minute window exists to allow for re-adjustment of the banding material. After one minute, the transmitter ID is displayed in the Event List and information of the patient wearing the transmitter can be associated with the transmitter using the Admit function. Alarming band transmitters can be supervised; if no information is received by the system from the transmitter within the configured amount of time, a Check alarm is generated in the Event List. For more information about securing, cleaning, and troubleshooting transmitters, see the appropriate Transmitter User Guide. Asset TrackingAlarming band transmitters can be used for asset management. When an alarming band transmitter is attached to an asset and admitted using the New Asset admit function, Blue alarms are generated and appear in the Event list when an attempt is made to remove the assets from an Exit Zone or the band is tampered with or cut.Infant TransmitterPatient Transmitter
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 119450 SystemMother TransmitterA Mother transmitter is placed on the wrist of a new mother and then linked to an Infant transmitter. When the Infant transmitter is in contact with the Mother transmitter, the Mother transmitter flashes Green LED to indicate that the Infant and Mother transmitters match. If there is a mismatch, meaning the Infant and Mother transmitters do not match, the Mother transmitter flashes the Red LED three times, and sounds a three beep alarm. A Mismatch Transmitter alarm is also generated in the Event List. If there is a linking problem, a Link Transmitter alarm is generated in the Event List. In cases where the Mother Transmitter is linked but no longer active (e.g. the patient has been discharged but the transmitter was never cleared) the transmitter will beep after 24 hours of inactivity. If the transmitter go undetected and allowed to beep for 15 minutes, it will clear and discharge itself from the system. Tapping the Mother Transmitter will temporality stop the beeping but the transmitter remains in a linked state until manually cleared (refer to the Mother Baby Match Mother Transmitter User Guide). If not cleared, the transmitter will beep again after another 24 hours of inactivity.NOTE: Asset transmitters can also be linked to Mother transmitters. When an asset transmitter is linked to the Mother transmitter, all linked functions are applicable.CAUTION: The Mother Transmitter can be worn in the shower; complete submersion should be avoided. Prolonged submersion may result in equipment and/or system failure and voids any or all Product Warranty.
Chapter 1: Equipment Overview 12 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide9600 QR System Transceivers are devices that transmit and receive data. The transceivers and devices listed in this section are supported by the 9600 QR System running the Series 5.0 Software application. The 9600 QR system includes transceivers that are carried by the patient and fixed devices. A fixed device is a stationary device that is assigned to a room or a unit. This device is not transported with the patient but stays in the unit to which it is assigned.The 9600 QR devices are entered into the system by placing the device into an alarming state. The system senses the device when the device goes into alarm and adds it to the device list in the Configuration-Device window (refer to the Series 5.0 System Administrator Guide). The user must then update the device information; for example, give the device a name and/or enable features.The 9600 QR System consist of the following equipment.•Central Server and Client Computers•Gateway•Router•Pendant Transceiver•Pull Cord•Nurse Call•Smoke Detector•Door/Window Transceiver•Door/Window Transceiver with Reset Button•Universal TransceiverGatewayThe Gateway (not shown) receives signals from a Router or transceiver devices and sends them to the Central Server. The Gateway can be supervised; if no information is received by the system from the Gateway for a specified number of minutes, a Device Fault alarm is generated in the Event List.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 139600 QR SystemRouterRouters receive signals from transceivers, add location data and re-transmit them to the Gateway. If your facility requires the use of Routers with your system, install them according to the floor plan you received. Mount the enclosures as high on the wall as possible. Two factors that affect the placement of Routers are the availability of a power source and sufficient coverage for the supervision of transceivers. The optimal position of the Router antenna is upright, pointing towards the ceiling. Routers are supervised; a routine signal is sent from each Router and if the signal is not received by the system, a Device Fault event is generated in the Event List at the computer. Routers are powered by a plug-in power supply; a backup battery is also included in the Router enclosure.Universal TransceiverA Universal transceiver (not shown) can be used to integrate your facility’s existing equipment such as backup generators, pull-cord devices, or smoke detectors with the software. A Universal transmitter activates from any normally open (NO) or normally closed (NC) dry-contact device; as soon as the device is activated, it automatically activates the Universal transmitter which then sends event information to the Client computer(s).NOTE: Sufficient coverage can be determined by testing the area with a site survey kit. For more information, contact the RF Technologies, Inc. Customer Solution Team at (800)-669-9946 or (262) 790-1771.
Chapter 1: Equipment Overview 14 Series 5.0 Software (0510-1059-A_DRAFT) - User GuidePendant TransceiversA Pendant transceiver is a wireless, mobile transceiver that can be worn around the neck or wrist, or attached to a belt. To prevent damage to the Pendant transceiver, avoid any submersion or submersion deeper than one foot. The Pendant is supervised; if no information is received by the system from the Gateway for a specified number of minutes, a Device Fault alarm is generated in the Event List. Since the Pendant is a mobile device, no installation is required. Simply insert the battery and set up the Pendant transceiver for use.To insert the battery on a Pendant transceiver1. The Pendant is powered by a 3V Lithium battery with a 1 to 2-year life, based on use. Use your fingers to remove the back cover of the Pendant and expose the circuit board.2. Insert the 3V Lithium coin cell battery into the battery holder as shown. Be sure to align the positive (+) end of the battery as marked on the battery and battery holder.3. Snap the back cover back onto the Pendant.To set up the Pendant transceiver for use1. Activate the Pendant by pressing the button. If the transceiver is working properly, the red LED will flash, indicating that the Alarm signal is being transmitted. An Assistance Required alarm event will be listed on the Event List at the Central Server. The system senses the Pendant when it goes into alarm and adds it to its list of devices.2. The transceiver will continue to flash every five seconds until it is reset. Reset the Pendant by rapidly pressing the button six times. The red LED will flash each time the button is pressed.If the Pendant is reset properly, the red LED will flash a series of flashes, indicating that the Reset signal is being transmitted. The alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.3. At the Central Server, update the Pendant information, for example, giving the Pendant a name and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 159600 QR SystemPull-CordsA Pull Cord is usually mounted on the wall. It is suitable for use in close proximity to showers or baths; however, to prevent damage, avoid any submersion.An Assistance Required alarm event is reported in the Event List when a patient pulls a cord. The Pull Cord is supervised; a routine signal is sent from the transceiver and if the signal is not received by the system, a Device Fault event is generated in the Event List.Check-in Pull CordA Check-in Pull Cord enables the staff or patient to push a green button to check-in. A staff member may push the check-in button every time they check on a patient. A patient may push the button to notify the staff that he/she is awake and ok. Pressing the green button indicates to the system that the patient has checked in or been checked on.The Pull Cord is powered by a 3V battery with a 3 to 5-year life, based on use. Following these instruction to insert the battery and set up the Pull Cord for use.To insert the battery to the Pull Cord1. Use a small Phillips screwdriver to remove the front cover of the Pull Cord from its wall mounting.2. Grip the battery holder and use a small flat screwdriver to hold back the top circuit board retainer clip. 3. Gently pry up that corner of the circuit board past the retaining clip. Repeat for the second retaining clip and remove the circuit board.4. If changing the battery, use a small flat screwdriver to push the 3V Lithium coin cell battery from the rear of the battery clip until it pops free.5. Insert the new 3V Lithium coin cell battery into the battery holder. Be sure to align the positive (+) end of the battery as marked on the battery and battery holder.6. To return the circuit board into the enclosure, slid the left edge of the circuit board under the two lower retaining clips then lower the top end down and gently push until it snaps under the two upper retaining clips.7. Replace the front cover of the Pull Cord to its wall mounting.Staff Check-in Pull CordRetaining Clips
Chapter 1: Equipment Overview 16 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo set up the Pull Cord for use1. Activate the Pull Cord by pulling the cord.If the Pull Cord is working properly, an Assistance Required alarm event will be listed on the Event List at the Central Server. The system senses the Pull Cord when it goes into alarm and adds it to its list of devices.2. Reset the Pull Cord by rotating the red emergency lever back to the UP position. The alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.3. At the Central Server, update the Pull Cord information, for example, giving the Pull Cord a name and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.Nurse CallA Nurse Call is affixed near the bed of the patient. An Assistance Required alarm event is reported in the Event List when a patient pushes the button on the Nurse Call. The Nurse Call is supervised; a routine signal is sent from the transceiver and if the signal is not received by the system, a Device Fault event is generated in the Event List.The Nurse Call is powered by a 3V battery with a 3 to 5-year life, based on use. Following these instruction to insert the battery and set up the Nurse Call for use.To insert the battery to the Nurse Call1. Use a small screwdriver to remove the faceplate of the Nurse Call from its wall mounting and expose the circuit board.2. If changing the battery, use a small flat screwdriver to push the 3V Lithium coin cell battery from the rear of the battery holder until it pops free.3. Insert the 3V Lithium coin cell battery into the battery holder. Be sure to align the positive (+) end of the battery as marked on the battery and battery holder.4. Replace the faceplate of the Nurse Call to its wall mounting.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 179600 QR SystemTo set up the Nurse Call for use1. Activate the Nurse Call by pressing the button.If the Nurse Call is working properly, an Assistance Required alarm event will be listed on the Event List at the Central Server. The system senses the Nurse Call when it goes into alarm and adds it to its list of devices.2. Reset the Nurse Call by pulling the button back to the UP position. The alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.3. At the Central Server, update the Nurse Call information, for example, giving the Nurse Call a name and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.Smoke DetectorIf your facility is using wireless Smoke Detectors in conjunction with your Series 5.0 Software, a Smoke alarm event is reported in the Event List each time a Smoke Detector is activated. A Smoke Detector is supervised; a routine signal is sent from the device and if the signal is not received by the system, a Device Fault event is generated in the Event List. Smoke Detectors are available from RF Technologies, Inc.; refer to the manufacturer’s instructions for information regarding mounting, inserting the batteries, and testing.The Smoke Detector is powered by a 3V battery with a 3 to 5-year life, based on use. Following these instruction to insert the battery and set up the Smoke Detector for use.To insert the battery1. With the Smoke Detector facing you, remove the detector body from its mounting base by twisting the detector counter clockwise.2. Insert two AA half-size batteries into the battery holder as shown. Be sure to align the positive (+) end of the battery as marked on the batteries and battery holder.3. Replace the detector back onto its mounting base.
Chapter 1: Equipment Overview 18 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo set up the Smoke Detector for use with your software1. Mount and test the Smoke Detector according to the manufacturer’s instructions.2. Activate the Smoke Detector by placing it in alarm. Press the Test/Silence button until the LED lights or the sounder activates (about 4 seconds).3. If the Smoke Detector is working properly, a Smoke alarm event will be listed on the Event List at the Central Server. The system senses the Smoke Detector when it goes into alarm and adds it to its list of devices.4. Reset the alarming device by pressing the Test/Silence button until the LED lights or the sounder activates (about 4 seconds).If the alarming device is reset properly, the alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.5. At the Central Server, update the Smoke Detector information, for example, giving it a name and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.Asset TransceiverAn Asset transceiver is a wireless, mobile transceiver that is attached to an asset. An event is reported in the Event list when an attempts is made to remove the asset from an Exit Zone. The Asset transceiver is supervised; if no information is received by the system from the transceiver for a specified number of minutes, a Device Fault alarm is generated in the Event List.The Asset transceiver is equipped with and powered by a 3V battery with a 3 to 5-year life, based on use. Following these instruction to set up the Asset transceiver for use.To set up the Asset transceiver for use1. Place the Asset transceiver in alarm. Move the Asset transceiver to an Exit Alarm Zone and open a monitored door.2. If the Asset transceiver is working properly, a Door alarm event will be listed on the Event List at the Central Server. The system senses the Asset transceiver when it goes into alarm and adds it to its list of devices.3. Reset the alarming device.If the alarming device is reset properly, the alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.4. At the Central Server, update the Asset transceiver information, for example, giving the Asset transceiver a name and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 199600 QR SystemDoor/Window TransceiversA Door/Window transceiver is a unit that protects a door or window against unauthorized egress. An Exit alarm event is reported in the Event List when a monitored door or window is opened. The alarm automatically clears when the door or window is closed. The Door/Window transceiver is supervised; if no information is received by the system from the transceiver for a specified number of minutes, a Device Fault alarm is generated in the Event List.The Door/Window transceiver comes in two pieces: the transceiver enclosure and a magnet. The transceiver enclosure is mounted on the door frame; the magnet is attached directly to the door.Reset ButtonIf your Door/Window transceiver comes with a Rest Button, the alarm must be reset at the door by pressing the EMERGENCY reset button once the door/window is closed. The Door/Window transceiver comes in three pieces: the transceiver enclosure a magnet, and a reset button. The transceiver enclosure and reset button is mounted on the door frame; and the magnet is attached directly to the door. The Door/Window transceiver is powered by a 3V Lithium battery with a 3 to 5-year life, based on use. Following the instruction in this manual to insert the battery and set up the Door/Window transceiver for use.Insert the battery on a Door/Window transceiver1. Use your fingers to remove the front cover of the transceiver by pushing the retaining clip on the top downward. This allows the hinged cover to drop down and expose the circuit board. 2. Pull the circuit board free from the enclosure. 3. If changing the battery, use a small flat screwdriver to push the 3V Lithium coin cell battery from the rear of the battery clip until it pops free.4. Insert the 3V Lithium coin cell battery into the battery holder as shown. Be sure to align the positive (+) end of the battery as marked on the battery and battery holder.5. Return the circuit board onto the two pins.6. Snap the front cover of the transceiver back into place.Pins
Chapter 1: Equipment Overview 20 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo set up the Door/Window Transceiver for use1. Activate the Door/Window transceiver by opening the door or window.If the transceiver is working properly, an Exit alarm event will be listed on the Event List at the Central Server. The system senses the Door/Window transceiver when it goes into alarm and adds it to its list of devices.2. Reset the Door/Window transceiver by closing the door or window and pressing the EMERGENCY reset button if applicable.If the transceiver is reset properly, the alarm event will automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.3. At the Central Server, update the Door/Window transceiver information, for example, giving it a name and/or assigning it to a room or unit. Be sure to enable the Inactivity Check-In feature and select beginning and end times. Refer to the “Update Devices” section in the Series 5.0 Software Administrator Guide.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 21Fall Management SystemsFall Management SystemsThe Fall Management System provides restraint-free monitoring of a patient who may try to leave a bed or chair without assistance. The Fall Management System can be configured to interface with the software along with your facility’s nurse call system. An Assistance Required alarm is activated in response to a Fall Management System alert when interfaced with the Series 5.0 Software.The Sensor Pad of the Fall Management System is placed on a patient’s bed or chair and connected to a Control Unit. If a patient removes his or her weight from the Sensor Pad, the Control Unit issues an audible alert. Sensor PadsSensor Pads can be used on any bed or chair in your facility. They are disposable, intended for single-patient use, and warranted for 7, 30, 90 or 180 days. The Sensor Pads have a limited expected useful life. You must record the date the warranty expires in the area provided on the label. You must not use the sensor pad after the in-service warranty has expired.FIGURE 1.6: Fall Management SystemWARNING: The Fall Management System may not be suitable for patients who are at “HIGH RISK FOR FALL.” Other monitoring measures may also be required. The Fall Management System should not be a substitute for routine visual monitoring protocol by caregiving personnel.WARNING: Pad may become damaged when used on a dynamic mattress (air, water, etc.). Correct operation should be confirmed at every patient rotation.WARNING: Due to the possibility of strangulation, all cables should be routed away from the patient’s throat.When securing the strap, take up any extra slack in the cord that may become tangled with a patient’s bed or chair. Failure to do so may result in patient injury.This device should not be used in the presence of flammable anesthetic mixtures.Control UnitSensor Pad Sensor Pad
Chapter 1: Equipment Overview 22 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideControl UnitThe Control Unit is connected to a Sensor Pad and attached to a patient’s bed or chair, out of reach of the patient. If a patient attempts to get up, the Control Unit sounds an alert. An alert can be annunciated in the form of a buzzer. Staff can also be alerted via your facility’s nurse call system or the software. An Assistance Required alarm is activated in response to a Fall Management System alert when interfaced with the Series 5.0 Software. The Control Unit is powered by a 9-volt alkaline battery or by a plug-in power supply.FIGURE 1.7: Control UnitUsing the Fall Management SystemThe Fall Management System begins monitoring as soon as a patient applies weight to the Sensor Pad on the bed or chair. If the patient removes their weight from the Sensor Pad, an alert is issued. The alert is silenced and the Control Unit resets, to resume monitoring, when the patient’s weight is reapplied to the Sensor Pad. You can manually silence an alert by pressing the Silence button on the Control Unit. The system remains in the silence mode for 30 seconds. If the patient returns to the bed or chair, the Control Unit resumes monitoring at the end of the 30 seconds or when the Silence button is pressed again. If the patient does not return to the bed or chair, the Control Unit automatically shuts off at the end of the 30 seconds.If the patient needs to exit the bed or chair, the alert function can be suspended by pressing the Silence button. The patient may then exit the bed or chair without an alert being issued. The Control Unit will automatically shut off 30 seconds after the Silence button is pressed, unless weight is reapplied to the padWARNING: If the keys on the Control Unit are worn or damaged, you must stop using the control unit and contact RF Technologies.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 23Pagers and Walkie-TalkiesPagers and Walkie-TalkiesEvent PagingThe Event Paging system allows staff members to wear pagers that indicate system events. When an event occurs, the designated staff is summoned, via pager, to respond to the situation. Each pager can be assigned to a paging group, which can be configured to send pages to multiple pagers at the same time.A Page Unit is the top tier of the Event Paging system. Each paging unit can be comprised of a number of page groups and a configured list of alarms and events that trigger pages. For example, Page Unit “A” can be configured to receive pages for Cut Band, Check Transmitter and Client Missing events. Page Unit “B” may be configured to respond to the same events as Page Unit “A” with the addition of Door Open and Device Fault events. Depending on the needs of your facility, a paging group can be included in more than one unit. In other words, Page Group “2” can be included in Page Unit “A” and Page Unit “B”. If no alarms are selected for a Page Unit, alarms will default toa paging group. Shift selections can also be selected to indicate that, within a specified shift’s time period, all pages will be sent to that shift. Pager Delays, Retries and EscalationPaging Delay allows the user to enter the number of seconds between an event and the paging of designated staff. This delay provides enough time for the system to transmit location information to the Client computer(s). Paging Delay is set by the installer and should not be changed without consulting a factory-trained administrator.The Page Retries features will retry a page after a specified number of minutes for any event to which there is no response. Once a page has been retried the configured amount of times, the page can be escalated to another page group.Pager escalation is intended to ensure that staff will respond to an emergency call. If a page is sent to a paging group and the relevant staff does not respond within a specified period, the call will escalate to another paging group. It is recommended that the final group be comprised of all the pagers in the building. The final group will continue to be paged until the call is answered. The system does not roll over to the first group again.NOTE: White alarms for paging do not escalate or retry. A white alarm message is only sent once.
Chapter 1: Equipment Overview 24 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideWalkie-Talkie SystemThe Walkie-Talkie system alerts staff members when specific events occur. Staff members equipped with a walkie-talkie will receive an audible message for triggered events. Triggering events for the walkie-talkie are configured in the Configuration menu. The options are: Assistance Required, Check Transmitter, Cut Band Alarm, and Door Alarm. The Walkie-Talkie system allows you to set the number of seconds between the start of an alarm and when the alarm is repeated. This is referred to as a repeat interval. The repeat interval count down starts as soon as the walkie-talkie alarm sounds. Therefore, depending on the number of seconds selected for a repeat interval, an alarm may repeat only seconds after the first alarm stops.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 25Chapter 2Software Features IntroductionsThis chapter provides details about starting the software and features of the software. It describes the use of the touchscreen monitor, the window conventions and the Main operating window. From the Main Window you can access menu items and toolbars necessary to operate your system.Start the SoftwareAfter installation, the software automatically starts when you turn on the computer. A splash screen with the logo and the name of the system is displayed while the program loads. This screen contains the version number of your software.FIGURE 2.1: Startup Splash ScreenTo exit the software Important! Only close the software application if instructed to do so by authorized staff.1. On the Menu Bar, select Monitor >> Exit to exit the software.2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.
Chapter 2: Software Features 26 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideWindow ConventionsWhen you perform a function using the software, a window appears. Here, you can enter data or select options. The software is designed for use with a touchscreen monitor. The user buttons are large and easy to use. All daily functions, such as admitting and transferring, can be performed using the touchscreen monitor; configuration operations may require you to use the keyboard and mouse. For more information about configuration options, see the Series 5.0 Software Administrator Guide.FIGURE 2.2: Sample WindowDrag the title bar to move the window.Type information in a text box.Click Save to accept changes and close the window or dialog box.Use the arrows to select information Click Cancel to close the window or dialog box.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 27Touchscreen MonitorTouchscreen MonitorAn on-screen keyboard is available to fully utilize the monitor. Simply use the keyboard on the screen as you would use a keyboard connected to a computer. The on-screen keyboard can be turned off by deselecting the Display Virtual Keyboard check box found under Tools >>Client Properties >> Display.FIGURE 2.3: On Screen Keyboard
Chapter 2: Software Features 28 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideMap OrientationMaps can be rotated for visual orientation of the unit. Icons distributed on the map represent the location of each device assigned to the unit. Icons do not move from the their original placement on the map; they rotate with the map. An indication of where you are, based on the placement of the computer at the time of configuration, is also displayed on the map. To rotate the Map displayed on the client computer1. Go to the Client Properties window (see “The Menu Bar” on page 31).2. Select the Map tab.FIGURE 2.4: Client Properties - Display3. On the Map tab, select the unit to which you want to rotate the map for.4. Click the radio button next to the Map Orientation that you wish displayed for that unit.5. Do one of the following:a. Click Save to save and return to the main window. b. Click Cancel to return to the main window without saving.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 29Ruleset for Displaying Patient NameRuleset for Displaying Patient NameThe ruleset for displaying the patient’s name on the Quick Look Display, Pager and in the Alarm Message Box on the central server and client computer(s) is based on the patient information entered during the admit process and whether the HIPAA option is enabled in the software (refer to the Series 5.0 Software Administrator Guide). When HIPAA is enabled, the patient’s name is not shown on the Quick Look Display.The patient’s first name or last name is required when entering patient information during the admit process. Depending on what information is entered, the following ruleset applies.Patient Information What is displayed on the Quick Look DisplayFirst and Last Name Last Name, First NameLast name only Last Name -GenderFirst name only TX ID numberIf HIPAA privacy is enabled TX ID number
Chapter 2: Software Features 30 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideThe Main WindowWhen the software is started, the main window appears. It contains all the necessary information to operate your system.FIGURE 2.5: Main WindowMenu Bar Click to open the Low Batteries Report (only appears when there are low batteries in the system.)Event ListTop ToolbarBottom Toolbar
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 31The Main WindowThe Menu BarThe Menu Bar contains selections which provide shortcuts directly to certain tasks.MonitorEXIT—Selecting Exit closes the software application. When the software application is closed, indicators of alarms and events will not be seen at the computer. Important! Only close the software application if instructed to do so by authorized staff.To o l sCLIENT PROPERTIES—The settings or properties for the Client computer are defined here by the System Administrator. For more information about Client Properties, see the Series 5.0 Software Administrator Guide.CONFIGURATION—The Configuration options allow you to configure devices in the system. System configurations are done by the System Administrator. For more information about Configuration, see the Series 5.0 Software Administrator Guide.STAFF DRILL—When a staff drill is performed, the attendant performing the drill enters the resulting information here.SYSTEM MAINTENANCE—A log of maintenance performed on the system is logged here.
Chapter 2: Software Features 32 Series 5.0 Software (0510-1059-A_DRAFT) - User GuidePagingSEND PAGE—This feature allows you to send a page to a staff member. This feature is configured by the System Administrator and can only be used if you currently use pagers with your system. For more information, see the Series 5.0 Software Administrator Guide. CHANGE PAGING SHIFT—It maybe necessary to change an alarm group’s work shift. Use this feature to select a different alarm group and work shift. This feature is configured by the System Administrator and can only be used if you currently use pagers with your system. For more information, see the Series 5.0 Software Administrator Guide.AssetASSET TRANSMITTER REPORT—Opens the Asset Transmitter Report. This report list all the assets that are currently admitted in the system. The Asset Transmitter Report includes make, model, serial number, transmitter ID number and physical location of the asset.HelpHELP -F1—This takes you directly to the online Help for the Series 5.0 System. Here you can navigating through user help topics.ABOUT—Select to view the splash screen with the logo and the name of the system and the version number of your software.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 33The Main WindowTop ToolbarThe top toolbar contains icons that provide shortcuts directly to commonly used tasksADMIT—Click to access the Admit Information window. This is where you enter a new patient or asset into the system. This selection is also used to update existing patients or assets.DISCHARGE—Click to access the Discharge window. This allows you to take a patient or asset out of the census of monitored transmitters. If the patient is wearing an alarming band transmitter, you then have a limited time to remove the banding material from the transmitter. The discharge time is configured per unit or can be set to discharge the patent or asset immediately.ESCORT—Click to access the Escort window. This is where you select the amount of time required to take a patient /asset out of a protected area and back to the same protected area.TRANSFER—Click to access the Tra n s f e r window. This is where you select the amount of time required to move a patient or asset from one protected area to another protected area.ADJUST—Click to access the Adjust Bands window. This allows you to temporarily suspend the alarm function for a patient’s alarming band transmitter so the banding material can be readjusted. If there are no 9450 transmitters configured for the system, this key is disabled.REPORT—Click Reports to access a list of all available reports.SILENCE—The Silence button enables you to silence an alarm only at the computer where the Silence button is pushed. This Silence button is green when the Silence feature is turned ON. PREV MAP—Click Prev to scroll back to the previous map viewed. Only those maps assigned to the units monitored on the Client computer(s) are available.NEXT MAP—Click Next to scroll ahead to the next available map. Only those maps assigned to the units monitored on the Client computer(s) are available.
Chapter 2: Software Features 34 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideBottom ToolbarThe bottom toolbar contains icons that provide shortcuts to the screens used to view alarms and events.Click Help to access the on-line help window. This is where you enter topics you wish to obtain information about.Click Map to display a floor plan of each unit the Client computer(s) is configured to monitor. Icons distributed on the map represent the location of each device assigned to the unit; the icons flash when an event occurs. Devices assigned to a room will not show on the map until the room device goes into alarm. Click in the alarm message box to access the Event Information window for that alarm. Alarms are displayed sequentially as they occur and by priority. Alarms are color coded accorded to the alarm.•Red Alarm—high priority •Yellow Alarm—medium priority•Blue Alarm—asset management•White Alarm—low priorityClick Next to scroll down through alarms in the list.Click Previous to scroll back up through alarms in the list.Click Census to display a census screen of every patient or asset in the system. For patients, the information includes the main admit information and length of stay at the facility.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 35The Main WindowLow Battery IconLocated on the bottom of the Main Window is a Low Battery icon. The Low Battery icon only appears when there are devices with low batteries in the system.Click Event List to display all events that are in the system. Clicking on an event takes you directly to that event’s information window. Click Next to scroll down through events in the list.Click Previous to scroll back up through events in the list.Click on Low Battery to go directly to the Low Batteries Report.
Chapter 2: Software Features 36 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 37Chapter 3Using the Software IntroductionThis chapter provides detailed information about the Series 5.0 Software functions. For information about tasks such as adding devices or adding users to a Client computer, see the Series 5.0 Software Administrator Guide. In addition, for specific information about securing and cleaning alarming band transmitters, see the appropriate Transmitter User Guide. Commonly Used Terms Throughout this guide terms are used to describe functions that may be enabled/disabled in the software or actions necessary for using the software. Following are commonly used terms and their definitions.Login and PasswordsSome functions of your system may be password protected. This simply means that the staff member must enter a login and password or swipe an identification card before performing a task. When you select a function that requires a password, the Login and Password dialog box appears.To access a password protected function: 1. Enter your login name in the Login box.2. Enter your password in the Password box.3. Press Enter or click OK. 4. Or, swipe an identification card, approved for use with the software, in either direction through the slot on the Card Reader.
Chapter 3: Using the Software38 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideUnitsUpon admission, a patient or asset must be assigned to a Unit. A Unit represents a protected area in your facility that is monitored as a unit, such as the Nursery or Intensive Care. All devices in the area are assigned to the unit, and are identified on a map or floor plan specific to the unit.Some units may have more than one patient or asset occupying the same room. It is important when admitting a patient or asset to a double-occupancy room that you specify which bed or side of the room the patient or asset is assigned, for example room 101-A or room 101-B.If an alarm occurs, the relevant alarm information, such as the patient’s or asset’s name, the type of event, and the location of the event, is displayed at any Client computer that has been configured to monitor the unit. Some System Properties, such as the time allowed for the discharge and adjust function, are defined at the unit level.Supervised TransmittersThe Supervised Transmitter feature only applies alarming band transmitters and 9600 QR transmitters. A Supervised Transmitter is the system’s way of ensuring that transmitters are operating properly and within range of the receivers. When the Supervised Transmitter function is enabled, a Check Transmitter alarm will be placed in the Event List if the system does not receive a signal from the transmitter within a specified time interval. The supervision interval is configured in the Configuration-Units menu. The Supervised Transmitter function defaults ON.Global LockdownA Global Lockdown is when all of the doors are automatically locked, for example, during night hours or during a Cut Band alarm. When a door is opened during a Global Lockdown, an alarm sounds at the Exit Alarm Controller, a message is displayed on the Client computer(s) in the unit configured to monitor the door, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client computer(s)If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm triggers a Global Lockdown. You can configure the Global Lockdown feature to lock doors at All exits or By transmitter units. However, if a Cut Band alarm is triggered during an Escort or a Transfer, the system automatically locks All exits and posts the alarms on all Client computer(s).
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 39Common OperationsCommon OperationsThe top toolbar provides shortcuts to commonly used tasks such as admitting, discharging, escorting, and transferring a patient or asset. Additionally you can use the top toolbar to access the windows for adjusting the banding material on an alarming band transmitter, viewing system reports and silencing audible alarms.Admit Using the Admit function, you can admit a patient or asset and enable the system to associate the transmitter with information of the patient or asset being admitted. There are two ways to access the Admit window.To admit a patient or asset from the Admit button1. Click Admit on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Admit Selection window appears. Patients, assets or Auto-enrolled alarming band transmitters that currently exist in the census are listed in the window.FIGURE 3.1: Admit Selection Window
Chapter 3: Using the Software40 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide3. For patient transmitters, do one of the following steps:a. If the Auto-enroll feature is activated and the alarming band transmitter is automatically enrolled, use the arrow buttons to find and select the transmitter number to be assigned to the patient or asset. Auto-enrolled alarming band transmitters appear first in the list. Click Update or Update Asset to bring up the applicable Admit Information window and enter admit information (see “Patient Admit Information Window” on page 44). b. If the alarming band transmitter was not auto-enrolled, click New Admit to bring up the Admit Information window and enter admit information (see “Patient Admit Information Window” on page 44). 4. For asset transmitters, do one of the following steps:a. If the transmitter has been enrolled in the system, use the arrow buttons to find and select the transmitter number to be assigned to the asset. Click Update Asset to bring up the Admit Information window and enter admit information (see “Patient Admit Information Window” on page 44). 5. If the transmitter was not enrolled, click New Asset to bring up the Admit Information window and enter admit information (see “Patient Admit Information Window” on page 44). 6. Once admit information has been entered, click Save.If the admit is successful, you will get the following dialog box:FIGURE 3.2: Update Successful Dialog Box7. Click OK.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 41Common OperationsTo admit from the Event ListAnother way to admit is from the Event List. If the Auto-Enroll feature is activated and the alarming band transmitter is automatically enrolled, a white Auto-Enroll message appears in the Event List. Auto-Enroll events appear last in the Event List as they are considered low priority alarms. 1. From the Client computer, click anywhere in the Auto-Enroll Message Box to access the Admit Event Information window.FIGURE 3.3: Admit Event Information Window2. Click Admit.3. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Admit Information window appears (see Figure 3.7 on page 44).4. Enter patient information (name and unit required). 5. Click Save.If the admit is successful, you will get the following dialog box:FIGURE 3.4: Update Successful Dialog Box6. Click OK.
Chapter 3: Using the Software42 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo admit with a Pendant or Fall Monitoring device1. Click Admit on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Admit Selection window appears (refer to Figure 3.3 on page 41).3. Select New Admit. 4. Enter patient information (name and unit required). 5. Select the Transmitter tab.6. Enter Transmitter ID number (printed on Pendant)7. Click AddThe Admit Information window appears allowing you to select the transmitter type.FIGURE 3.5: Admit Information to Select Transmitter Type8. Select the Transmitter Typ e from the drop-down menu.•Pendant•Fall Monitoring9. The Supervised option is selected by default. If desired, deselect.NOTE: The Tr a n s m i t t e r tab will not appear until a QR device is configured into the system.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 43Common Operations10. Select SAVE.If the admit is successful, you will get the following dialog box:FIGURE 3.6: Update Successful Dialog Box11. Click OK.For more information on the Transmitter tab, refer to “Enter Transmitter Information” on page 47.To admit with a Fixed device1. Click Admit on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Admit Selection window appears (refer to Figure 3.3 on page 41).3. Select New Admit to bring up the Admit Information window and enter admit information (see “Patient Admit Information Window” on page 44). 4. Enter patient information (name and unit required). 5. Select the Room that was configured with device from the drop-down menu.6. Click Save.NOTE: Fixed devices, such as a pull-cord or smoke detector, are assigned to a room and/or unit at the Configuration level. Refer to the Series 5.0 Software Administrator Guide.
Chapter 3: Using the Software44 Series 5.0 Software (0510-1059-A_DRAFT) - User GuidePatient Admit Information WindowFrom the Admit Information window you can enter the general information about the patient being admitted. FIGURE 3.7: Admit Information WindowThere are five tabs for entering admit information: Main, Medical Info, Contact Info, Picture, and Transmitter. The following pages provide details on each tab in the Admit Information window.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 45Common OperationsMain InformationThe Main information tab allows you to enter general information about the patient being admitted.1. Click Main on the toolbar.2. In the First Name box, type the first name of the patient being admitted (first or last name required). 3. In the Last Name box, type the last name of the patient being admitted (first or last name required).4. Type the patient’s demographic information, Address, City, State, etc.5. In the Transmitter box, type the 3-digit ID number printed on the alarming band transmitter to be assigned to the patient.6. In the Room box, type the patient’s room number.7. Click Male or Female to indicate the gender of the patient.8. Click the Risk level for abduction or elopement associated with the patient. Choices are Low, Medium or High.9. In the Unit box, select the unit to which the patient is currently assigned, even if the patient will not remain in that unit (required).10. In the Training Delivered field, indicate the type of training material used by entering the date training was delivered to the patient.Medical InformationThe Medical Info tab allows you to enter medical information about the patient being admitted.1. Click Medical Info on the toolbar.2. In the Physician box, select the physician from the drop-down list. Physicians are entered into the system during system configuration.3. In the Attendant box, select the admitting nurse from the drop-down list. Nurses are entered into the system during system configuration.4. In the Allergies box, enter the patient’s allergies, if any. 5. In the Medications box, type the names and doses of medications that the patient requires.6. In the Health History box, note any important medical information about the patient’s medical history.NOTE: The following characters are invalid and should not be used when entering medical information: & `, “+ ' NOTE: The following characters are invalid and should not be used when entering medical information: & `, “+ '
Chapter 3: Using the Software46 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideEnter Contact InformationThe Contact Info tab allows you to enter contact information about the patient being admitted.1. Click Contact Info on the toolbar.2. In the Name box, type the name of the patient’s primary contact.3. In the Phone box, type the phone number of the patient’s primary contact.4. Type the demographic information, Address, City, State, etc. of the patient’s primary contact.If the patient has more than one contact, you can enter that information in the subsequent contact boxes. Insert a PictureThe Picture tab allows you to insert a picture of the patient being admitted. The patient’s picture is displayed on patient generated reports. When available, the patient’s picture also appears in the Event Information window for Cut Band, Door, and Check Transmitter alarms as well as alarms generated from Pendant and Fall Monitoring devices. All of the pictures in the system are stored on the P: drive. When you need to enter a picture for a patient, go to the P: drive. 1. To insert a picture, click or press the... (Browse) button.2. Select a picture from the Browse Picture Files dialog box.To save a picture to the P: drive1. Insert the removable media (USB drive).2. On the Computer Desktop, double-click My Computer.3. Double-click the removable media. 4. Right-click the pictures on the media you want to access and select Copy.5. Double-click P:.6. Double-click Pictures.7. Right-click and select Paste to paste the pictures to the P: drive for access. NOTE: The following characters are invalid and should not be used when entering contact information: & `, “+ ' IMPORTANT: All pictures must be placed in the P: directory. If you are using a digital camera, removable USB drive, or any other removable media, you must first save the picture file to the P: directory before removing the media.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 47Common OperationsEnter Transmitter InformationThe Transmitter tab allows you to enter Pendant and Fall Management transmitter information of the patient being admitted.To enter transmitter information of the patient being admitted:1. Click Tr a n s m i t t e r s on the toolbar.2. Enter the patient’s transmitter number in the Enter TX ID: box.3. Click Add.4. From the Transmitter Assigned box, select the device type.5. The Supervised option is selected by default. If desired, deselect. it.6. If you want to enable the Inactivity Check-In feature for the transmitters, select the check box.7. Enter the Begin and the End times. for the Inactivity Check-In.8. Click Save.Asset Admit Information WindowFrom the Asset Admit Information window you can enter the general information about the asset being admitted. FIGURE 3.8: Asset Admit Information WindowThere are three tabs for entering admit information: Main, Contact Info, and Picture. The following pages provide details on each tab in the Admit Information window.NOTE: The following characters are invalid and should not be used when entering transmitter information: & `, “+ '
Chapter 3: Using the Software48 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideMain InformationThe Main information tab allows you to enter identification information about the patient being admitted.1. Click Main on the toolbar.2. In the Model box, type the mode or description of the asset being admitted. 3. In the Make box, type the manufacturer’s information of the asset being admitted (required).4. In the SN box, type the serial number of the asset being admitted.5. In the TX ID box, type the 3-digit ID number printed on the alarming band transmitter to be assigned to the asset.6. In the Unit box, select the unit to which the asset is currently assigned, even if the asset will not remain in that unit (required).7. In the Room box, type the asset’s room number8. Click the Risk level for abduction associated with the asset. Choices are Low or High.Enter Contact InformationThe Contact Info tab allows you to enter contact information about the asset being admitted.1. Click Contact Info on the toolbar.2. In the Special Instructions box, type any special instructions associated with the asset.3. In the Name box, type the name of the primary contact for inquires regarding the asset.4. In the Phone box, type the phone number of the primary contact.5. Type the demographic information, Address, City, State, etc. of the primary contact.If there is more than one contact, you can enter that information in the subsequent contact boxes. NOTE: The following characters are invalid and should not be used when entering medical information: & `, “+ ' NOTE: The following characters are invalid and should not be used when entering contact information: & `, “+ '
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 49Common OperationsInsert a PictureThe Picture tab allows you to insert a picture of the asset being admitted. The asset’s picture is displayed on asset generated reports. When available, the asset’s picture also appears in the Event Information window for Cut Band, Door, and Check Transmitter alarms. All of the pictures in the system are stored on the P: drive. When you need to enter a picture for a patient, go to the P: drive. 1. To insert a picture, click or press the... (Browse) button.2. Select a picture from the Browse Picture Files dialog box.To save a picture to the P: drive1. Insert the removable media (USB drive).2. On the Computer Desktop, double-click My Computer.3. Double-click the removable media. 4. Right-click the pictures on the media you want to access and select Copy.5. Double-click P:.6. Double-click Pictures.7. Right-click and select Paste to paste the pictures to the P: drive for access. IMPORTANT: All pictures must be placed in the P: directory. If you are using a digital camera, removable USB drive, or any other removable media, you must first save the picture file to the P: directory before removing the media.
Chapter 3: Using the Software50 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideDischarge When it is time for a patient to leave your facility, he/she must be discharged from the software. If applicable, the alarming band transmitter is removed from the patient within the period of time specified by your facility. Finally, the transmitter must be cleaned in order to be ready to be used again.To discharge a patient or asset1. Click Discharge on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Discharge window appears. Patients, assets. or alarming band transmitters that currently exist in the census are listed in the window. FIGURE 3.9: Discharge Window3. Use the arrow buttons to find and select the patient or asset to be discharged.4. Click Discharge.NOTE: If a patient is in alarm, the event must be cleared before the patient can be discharged.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 51Common Operationsa. If the discharge is for a Wander Management transmitter, a 9600 QR transmitter or a Fall Management device, the discharge occurs immediately. A dialog box appears indicating the discharge is complete. This dialog box only appears if the software has been configured to Confirm Discharge.FIGURE 3.10: Discharge Dialog Boxb. If the discharge is for an alarming band transmitter, a dialog box appears showing the patient’s name and the amount of time you have to remove the alarming band transmitter. The amount of time you have to remove the alarming band transmitter can be set in the Configuration, Units menu (refer to the Series 5.0 Software Administrator Guide).FIGURE 3.11: Discharge Time Allowed Dialog Boxc. If the amount of time for discharge is set to immediate, a dialog box appears asking you if you are sure you want to discharge the patient or asset.FIGURE 3.12: Discharge Immediate Dialog Box5. Click OK.6. Remove the alarming band transmitter from the patient or asset within the time allowed; the patient’s or asset’s name is automatically removed from the census. NOTE: You cannot discharge a patient or asset that is not in the unit being monitored by the Client computer you are currently using.
Chapter 3: Using the Software52 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo cancel a discharge1. Click Discharge on the toolbar.2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Discharge window appears (Figure 3.9 on page 50). Patients, assets or alarming band transmitters that currently exist in the census are listed in the window.3. Use the arrow buttons to find and select the patient whose discharge is to be canceled.4. Click Cancel.A dialog box appears indicating that the discharge for the selected patient or asset has been canceled.FIGURE 3.13: Discharge Canceled Dialog Box5. Click OK.NOTE: If the unit is configured for immediate discharge, you will be unable to cancel the discharge.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 53Common OperationsEscortIt may be necessary to move patients or asset within your facility from a protected area to an unprotected area, or an area that is not monitored by the software, for example taking a patient to X-Ray. The Escort function allows for movement of patients or assets by authorized staff within a facility while maintaining a record of the patient or asset being escorted and the staff who authorized the action. The amount of time you have to remove an alarming band transmitter can be set in the Configuration, Units menu (refer to the Series 5.0 Software Administrator Guide). If an alarm from a Wander Management or QR device is generated for the patient while he/she is in Escort, the alarm cancels the Escort function. The alarm must then be cleared before the patient can be placed back into Escort.To perform an escort1. Click Escort on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Escort window appears. Patients or assets with alarming band transmitters or QR transmitters that currently exist in the census are listed in the window.FIGURE 3.14: Escort WindowNOTE: If a patient or asset is in alarm, the event must be cleared before the patient or asset can be placed into Escort.
Chapter 3: Using the Software54 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide3. Use the arrow buttons to find and select the patient or asset to be escorted.4. Select the Escort Duration; the choices are Hours or Days. You can choose to set the Escort Duration from 1 to 9 Hours or 1 to 9 Days.5. Use the Increase and Decrease arrows to select the amount of time required to escort the patient.6. Click Escort.A dialog box appears showing the name of the patient and the amount of time allowed for the escort.FIGURE 3.15: Escort Started Dialog Box7. Click OK. The patient or asset must be returned to the same unit within the selected time allowed, or an alarm is issued. When initiating an Escort for a patient or asset utilizing an alarming band transmitter, you must wait 45 seconds before returning the patient or asset to the unit. Returning a patient or asset to the unit before the 45 seconds time-lapse will result in an incomplete Escort.To extend an escort1. Click Escort on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password.Press Enter or click OK.The Escort window appears (Figure 3.14 on page 53). Patients or assets with alarming band transmitters that currently exist in the census are listed in the window.3. Use the arrow buttons to find and select the patient or asset whose escort is to be extended.4. Use the Hours arrows to select the additional time needed to escort the patient or asset.5. Click Extend.A dialog box appears showing the patient or asset’s name and the number of hours that the escort is extended.FIGURE 3.16: Escort Extended Dialog Box6. Click OK.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 55Common OperationsTo cancel an escort1. Click Escort on the toolbar.2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Escort window appears (Figure 3.14 on page 53). Patients or assets with alarming band transmitters that currently exist in the census are listed in the window.3. Use the arrow buttons to find and select the patient or asset whose escort is to be canceled.4. Click Cancel.A dialog box appears indicating that the escort for the selected patient or asset has been canceled.FIGURE 3.17: Escort Canceled Dialog Box5. Click OK.
Chapter 3: Using the Software56 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTransferThe Transfer function is used to move a patient or asset from one protected area to another protected area, for example from Labor and Delivery to Post Partum. Use the following steps to transfer a patient.To perform a transfer1. Click Tra n s f e r on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Tr a n s f e r window appears. Patients and assets that currently exist in the census are listed in the window.FIGURE 3.18: Transfer WindowNOTE: If a patient is in alarm, the event must be cleared before the patient can be placed into Tr a n s f e r.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 57Common Operations3. Use the arrow buttons to find and select the patient or asset to be transferred.4. Use the arrow buttons to find and select the Destination, or the location to which the patient or asset is to be transferred.5. Use the Increase or Decrease arrows to select the amount of time required for the transfer. 6. Click Tr a n s f e r.7. A dialog box appears showing the patient’s or asset’s name, the amount of time allowed to transfer the patient or asset, and the destination.FIGURE 3.19: Transfer Started Dialog BoxIf the Transfer is for a Wander Management transmitter, 9600 QR transmitter or Fall Management device, the transfer occurs immediately.8. Click OK.As soon as the patient's or asset’s transmitter passes through a protected zone that belongs to the selected designation, the system recognizes that the transfer was successful and the Transfer completes.To extend a transfer1. Click Tra n s f e r on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password.Press Enter or click OK.The Tr a n s f e r window appears (Figure 3.18 on page 56). Patients, assets or transmitters that currently exist in the census are listed in the window.3. Use the arrow buttons to find and select the patient or asset whose transfer is to be extended.4. Use the Increase or Decrease arrows to select the additional time needed to transfer the patient or asset.5. Click Extend.A dialog box appears showing the patient name and the number of minutes that the transfer is extended.FIGURE 3.20: Transfer Extended Dialog Box6. Click OK.
Chapter 3: Using the Software58 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTo cancel a transfer1. Click Tra n s f e r on the toolbar.2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Tr a n s f e r window appears (see Figure 3.18 on page 56). Patients and assets that currently exist in the census are listed in the window.3. Select the patient or asset currently being transferred.4. Click Cancel. A dialog box appears to confirm that the transfer was cancelled. FIGURE 3.21: Transfer Cancelled Dialog Box5. Click OK.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 59Common OperationsAdjustThe Adjust feature is only applicable with alarming band technology. In the normal course of a patient’s stay in your facility, it may become necessary to adjust the banding material so that the alarming band transmitter fits the patient’s ankle or wrist more comfortably and securely. The Adjust function temporarily suspends the Cut Band feature for a selected transmitter, allowing the banding material to be adjusted without triggering an alarm. The time period allowed for the band adjustment is specified by your facility. To adjust banding material on a Transmitter1. On the toolbar, click Adjust. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK.The Adjust Bands window appears. Patients with alarming band transmitters that currently exist in the Census are listed in the window.FIGURE 3.22: Adjust Bands Window3. Use the arrow buttons to find and select the patient whose banding material needs adjustment.NOTE: If a patient is in alarm, the event must be cleared before the Adjust function can be initiated.
Chapter 3: Using the Software60 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide4. Click Adjust.a. If the alarming band transmitter is in alarm, a dialog box appears indicating that the transmitter is in alarm and the adjust function could not be preformed. You must clear the alarm and re-try the Adjust.FIGURE 3.23: Could Not Adjust Dialog Boxb. If successful, a dialog box appears showing the name of the patient and the amount of time allowed to adjust the banding material.FIGURE 3.24: Successful Adjust Band Dialog Box5. Click OK.6. Adjust the banding material and re-attach the transmitter. The transmitter is active 60 seconds after both sides of the banding material are re-clamped. The patient wearing the transmitter is once again supervised by the system. NOTE: If the banding material is not removed within the time allowed, a message appears on the Client computer indicating that the adjust time expired. Do not continue with the adjustment; a new adjust function must be initiated.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 61Common OperationsReportsThere are several System Reports that enable you to view information about the activities of the system throughout the day, week, or month. Refer to Chapter 5, Using System Reports for detailed information about viewing, printing, saving and filtering reports.SilenceYou can click Silence to stop the alarm sound. The alarm is silenced for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound. This Silence button is green when the Silence feature is turned ON.The top toolbar contains icons that provide shortcuts directly to commonly used tasks.
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Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 63Chapter 4Handling EventsIntroductionThis chapter provides information about the Events. It provides a detail description of alarming events, the devices that triggered the events and information about responding to the specific events. Events An event is an action that occurs in the software that requires a response from an authorized user. When an event occurs, a message is displayed in the Event List indicating the relevant device, the patient’s name when applicable, and the type of event received. Click anywhere in the Alarm Message Box to access more information about the event and to select a cause for the event, if applicable, from the Event Information window. These event causes are then logged into the applicable reports. For information about reporting, see Chapter 5, Using System Reports.WARNING: The Series 5.0 Software is designed and intended to work in conjunction with a facility’s overall patient security program, including reasonable operating policies and procedures. The Series 5.0 Software, by itself, cannot prevent abductions or elopements.
Chapter 4: Handling Events64 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideDevices Displayed on the MapDevices are displayed on the map or floor plan on the Client computer(s) configured to assist the staff in monitoring the relevant devices. The location of a device issuing an alarm is indicated by a flashing icon on the map. . FIGURE 4.1: Main WindowAlarm Message BoxFlashing icon indicates the event’s locationRoom device in alarm
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 65EventsDevices Assigned to a RoomDevices assigned to a room will not show on the map until the room device goes into alarm. The map will display the room to which the alarming device is assigned. By clicking on the alarming device icon, you can bring up details of the alarm. If more than one device is assigned to a room, details on both devices are displayed. Click OK to dismiss the alarm. The icon will continue to flash until the alarm is cleared.FIGURE 4.2: Room Detail WindowIf a transmitter location changes, for example if the banding material on an alarming band transmitter is cut while the transmitter is in motion, the Alarming Band Receiver closest to the transmitter triggers an alarm. The icon representing the Alarming Band Receiver flashes on the Client computer map. Below is a table of how devices are displayed on the map in the Main Window.Normal Mode Alarming Device FaultGreen Flashing Red Flashing Yellow
Chapter 4: Handling Events66 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideEvent TypesThere are several different event types that can occur when using the Series 5.0 Software. The following sections provide a brief overview of each event as well as an action to take if this event occurs.Event Information WindowWhen an event occurs, an Alarm Message Box is displayed in the Event List. Click anywhere in the Alarm Message Box to access the Event Information window. The Event Information window contains detailed information about the event. If a picture is available, certain events will display the picture of the patient associated with the event. Selecting an Event Cause will clear an alarm.FIGURE 4.3: Event Information WindowWARNING: If you do not already have procedures in place, you must establish procedures for your staff to follow to ensure patient safety and to secure the area in the event of an alarm. Existing procedures may require modification to incorporate optional features. Failure to create or modify these procedures may result in patient abduction or elopement. NOTE: The Event Cause buttons in the Event Information window are different for each event. See the following sections for detailed information. Event Cause Buttons
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 67Event TypesEvent Information Window PropertiesThe following table provides brief descriptions of the properties that appears in the Event Information window.Event—Lists the type of event recorded. Time—Shows the time at which the event occurred.PatientName—the transmitter ID number, or the name of the patient to whom the transmitter is assigned.Room—the room number of the patient.Unit—the unit of the patient.Gender—the gender of the patient.Risk—the risk level assigned to the patient.Admitted By—the staff member who performed the admission.Transmitter—the identification number of the transmitter that initiated the event.Typ e—the type of device that sent the signal.Device LocationDevice Name—the name of the device that received the alarm. Device Type—the type of device that received the alarm.Help—displays help information for the Event Information window.Review Print Info—opens an Event Information Report with patient, event and device location information.Close— closes the Event Information window without clearing the alarm.
Chapter 4: Handling Events68 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideRed AlarmsThe following sections provide detailed information about Red Alarms, responding to alarming events, and the the way the event should be cleared. Door AlarmWhen a patient wearing an alarming band transmitter is in an Exit Alarm Zone and the monitored door is open, an alarm sounds at the Exit Alarm Controller, a message is displayed on the Client computer(s) in the unit configured to monitor the transmitter, and the location of the Exit Alarm Zone is indicated by a flashing icon on the map on the Client computer(s).To respond to a Door Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Go to the alarming device and swipe your card reader access card (if applicable) or enter the appropriate 4-digit alarm code to clear the alarm at the device. For more information about the Alarm Code, contact your System Administrator. 3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the Alarm Message Box4. From the Client computer, click anywhere in the Door Alarm Message Box to access the Event Information window.5. Select one of the following causes for the Door Alarm:•Escort problem—there was an issue while the patient was in escort.•Tr a n s f e r p r o b l e m —there was an issue while the patient was in transfer.•Accidentally close to open door—the patient was near a door when it was opened.•Noise —there were noise issues with the device.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 69Event TypesExit Alarm (Wide Gap)A Wide Gap Exit Alarm occurs when a door or window monitored by a Door/Window transmitter is opened. A Door/Window transmitter is a device that protects a door or window against unauthorized egress. When a Wide Gap Exit Alarm occurs, a message is displayed on the Client computer(s) in the unit configured to monitor the door or window, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client computer(s). To respond to a Wide Gap Exit Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Locate the door or window that initiated the alarm. 3. Close the door or window. The system records the event and clears the alarm when the door or window is closed.Smoke AlarmWhen a smoke detector is activated, an alarm sounds, a message is displayed on the Client computer(s) in the unit configured to monitor the device, and the location of the Smoke Alarm is indicated by a flashing icon on the map on the Client computer(s). An event is reported in the Event List each time a smoke detector is activated.To respond to a Smoke Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Locate the alarming device. Smoke Alarms must be reset at the alarming device.The system records the event as a Reset when the smoke detector is reset.NOTE: No local audible alarms are sounded from the Door/Window transmitter when an alarm occurs. NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events70 Series 5.0 Software (0510-1059-A_DRAFT) - User GuidePerimeter AlarmA Perimeter Alarm occurs when the doors monitored by the system are in Perimeter mode and a door is opened. Perimeter mode is when a door is automatically locked, for example, during night hours or during a Cut Band alarm. When a Perimeter alarm occurs, an alarm sounds at the Exit Alarm Controller, a message is displayed on the Central Server or Client computer(s) in the unit configured to monitor the door, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client computer(s).To respond to a Perimeter Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Locate the alarming device. Perimeter Alarms must be reset at the alarming device.3. Go to the Exit Alarm Controller and swipe your card reader access card (if applicable) or enter the appropriate 4-digit alarm code. For more information about the Alarm Code, contact your System Administrator. The system records the event as a Reset when the appropriate code is entered. 4. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the Alarm Message Box.5. From the Central Server or Client computer, click anywhere in the Perimeter Alarm Message Box to access the Event Information window.6. Select one of the following causes for the Perimeter Alarm:•Escort problem—there was an issue while the patient was in escort.•Tr a n s f e r p r o b l e m —there was an issue while the patient was in transfer.•Accidentally close to open door—the patient was near a door when it was opened.•Noise —there were noise issues with the device.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You cannot silence or reset the Exit Alarm Controller’s alarms from the Central Server and Client computer(s). You must reset the alarm at the Exit Alarm Controller. NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 71Event TypesCut Band AlarmWhen the banding material on a patient’s alarming band transmitter is cut or tampered with, an alarm is sounded on every Client computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s). If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm will trigger a Global Lockdown.You can configure the Global Lockdown feature to lock doors at All exits or By transmitter units. However, if a Cut Band Alarm is initiated during an Escort or a Transfer, the systems automatically locks All exits and displays the alarm on all Client computers and Quick Look displays.To respond to a Cut Band Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Verify transmitter is applied correctly and without signs of damage.3. From the Client computer, click anywhere in the Cut Band Alarm Message Box to access the Event Information window.4. Select one of the following event causes: •Clasp open —one of the clasps on the transmitter was open.•Band cut—the banding material on the transmitter was cut.•Band worn—the banding material on the transmitter is worn and must be replaced.•Unauthorized open-—an unauthorized person opened the transmitter clasp.•Adjust—a transmitter was being adjusted without authorization, an adjust was not requested or an adjust occurred after the adjust time expired.•Discharged —the transmitter was being removed in a discharge without authorization, a discharge was not requested or a discharge occurred after the adjust time allowed.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events72 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideMismatch AlarmA Mismatch alarm occurs if an Infant transmitter is located within proximity of a Mother transmitter that is linked to a different Infant transmitter. To respond to a Mismatch Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Click anywhere in the message box to access the Event Properties window.3. Select one of the following Event reasons: •No problem—no issue was found.•Wrong Infant—the wrong Infant Transmitter linked with the wrong Mother Transmitter.•Mothers bonding—while two mothers were socializing, one of the Mother Transmitters picked up the other Mother’s Infant Transmitter signal.•Infant not present—an Infant Transmitter was not present. •Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.Match AlarmYou can configure the system to require a Mother/Infant match before an infant can be discharged. The Match Alarm occurs when an infant is discharged and the alarming band material is cut, before performing the required Mother/Infant match. The Require Mother/Infant match before discharge is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).To respond to a Match Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Click anywhere in the Match Alarm Message Box to access the Event Information window.3. Click Clear.If necessary, perform the discharge function again by first performing the Mother/Infant match.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 73Event TypesLink AlarmThis alarm occurs when there is a problem linking the infant to a mother. For example, the infant may already be linked to another mother.To respond to a Link Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Click anywhere in the Link Alarm Message Box to access the Event Information window.3. Click Clear.4. If necessary, relink the mother and infant.Check AlarmNo message has been received from the patient transmitter or the device in the patient room during the Inactivity Check-In period. The Check message will remain until an Alarm message is received, or the event is manually cleared at the Client computer(s).To respond to a Check Alarm1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.2. Locate the device. Check Alarms must be reset at the transmitting device.3. Verify that no patient emergency exists.4. From the Client computer, click anywhere in the Inactivity Check-In Alarm Message Box to access the Event Information window.5. Select Clear to clear the Inactivity Check-In alarm.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events74 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideCheck Transmitter Alarm The specified alarming band transmitter has not sent a signal to the system within the required time.To respond to a Check Transmitter Alarm1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.2. Verify transmitter is applied correctly and without signs of damage.For more information, refer to the appropriate Transmitter User Guide.3. From the Client computer, click anywhere in the Check Transmitter Alarm Message Box to access the Event Information window.4. Select one of the following event causes: •Clasp open —one of the clasps on the transmitter was open.•Band cut—the banding material on the transmitter was cut.•Band worn—the banding material on the transmitter is worn and must be replaced.•Unauthorized open-—an unauthorized person opened the transmitter clasp.•Adjust—a transmitter was being adjusted without authorization.•Discharged —the transmitter was being removed in a discharge without authorization.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.5. A Check Transmitter alarm may be an indication that Receiver coverage may be inadequate. Contact your System Administrator.WARNING: You must test all transmitters prior to use to verify proper operation. Failure to test the transmitters before use can result in system failure and/or an elopement or abduction. In addition, failure to test transmitters voids the RF Technologies Product Warranty.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 75Event TypesAssistance RequiredAn Assistance Required alarm occurs when a patient presses a button or pulls the cord on a device. The Alarm message will remain until the alarming device is reset. An Assistance Required alarm is also activated in response to a Fall Management System alert.To respond to an Assistance Required Alarm1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.2. Locate the alarming device. Assistance Required Alarms must be reset at the alarming device.3. Reset the alarming device. The system records the event as a Reset when the alarming device is reset.4. If responding to a Fall Management System alert, the system will automatically reset and begin monitoring once the patient is placed back on the Sensor Pad (refer to “Using the Fall Management System” on page 22).5. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the Alarm Message Box.6. From the Client computer, click anywhere in the Assistance Required Alarm Message Box to access the Event Information window.7. Select one of the following event causes: •Fall —the patient had fallen and needed assistance.•Water—the patient required water.•Food—the patient required food.•Tal k-—the patient had matters to discuss with the attendant.•Bathroom—the patient required bathroom assistance.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events76 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideServer Missing This alarm occurs when the Client computer has lost its connection with the Central Server. To respond to a Server Missing Alarm1. Verify with the System Administrator that the Series 5.0 Software is running on the Client computer(s).2. From the Client computer, click anywhere in the Server Missing Alarm Message Box to access the Event Information window.The Event Information window only provides time of the Server Missing event. This information may be helpful when communicating the event to your System Administrator.3. Click Close. 4. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 669-9946 or (262) 790-1771.NOTE: A Server Missing alarm will automatically clear when the server returns. It can not be cleared by the user.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 77Event TypesYellow AlarmsThe following sections provide detailed information about Yellow Alarms, responding to alarming events, and the the way the event should be cleared. Client MissingThis alarm occurs when the Client computer is not communicating with the system network.To respond to a Client Missing Alarm1. Verify with the System Administrator that the Series 5.0 Software is running on the Client computer(s).2. Check the power and network cable connecting the missing Client computer.3. From the Client computer, click anywhere in the Client Missing Alarm Message Box to access the Event Information window.The Event Information window provides more information about the Client Missing event. This information may be helpful when communicating the event to your System Administrator. 4. Click Close. 5. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 669-9946 or (262) 790-1771.NOTE: A Client Missing alarm may not necessarily involve a Client computer. The Client Missing alarm could be generated by a service utilized by the system, for example the SNMP Agent or Paging Manager.
Chapter 4: Handling Events78 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideDevice FaultThis alarm occurs when a problem has been detected with a device. There are several types of Device Fault events that can occur in the system, for example: Device Tamper, RF Interference, Communications Failure, and Unresponsive RF. Possible causes are that the device has experienced a loss of power, it has an invalid address, or the network connection is broken. Quick Response devices also report low battery conditions as Device Faults. An Unresponsive RF event occurs when a transmitter, used to monitor a door controller, can not get a proper reading from a blocked antenna. Antenna blockage can be due to the range setting or noise tolerance setting. To respond to a Device Fault Alarm1. From the Client computer, click anywhere in the Alarm Message Box to access the Event Information window.2. The Event Information window provides more information about the Device Fault event. This information may be helpful when communicating the event to your System Administrator.3. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 669-9946 or (262) 790-1771.Low Battery This alarm appears in bottom toolbar when a transmitter currently enrolled in the system has a low battery. You cannot clear a Low Battery Alarm; the alarm remains for the duration of time that the transmitter is enrolled in the system. It does not disappear until the transmitter is discharged from the system and removed from the facility or assigned a Missing status in the Configurations, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).Once the transmitter is discharged from the system, follow your warranty policy regarding the discard of the transmitter. For more information about transmitters and transmitter care, see the appropriate Transmitter User Guide. NOTES: •The system will not allow you to link a Mother transmitter that has a low battery.•Quick Response devices report low battery conditions as Device Faults.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 79Event TypesBlue AlarmsThe following sections provide detailed information about Blue Alarms, responding to alarming events, and the the way the event should be cleared. Door AlarmWhen an asset tagged with an asset transmitter is in an Exit Alarm Zone and the monitored door is open, an alarm sounds at the Exit Alarm Controller, a message is displayed on the Client computer(s) in the unit configured to monitor the transmitter, and the location of the Exit Alarm Zone is indicated by a flashing icon on the map on the Client computer(s).To respond to a Blue Door Alarm1. Go to the alarming device and swipe your card reader access card (if applicable) or enter the appropriate 4-digit alarm code to clear the alarm at the device. For more information about the Alarm Code, contact your System Administrator. 2. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset. When you reset the alarming device, the Blue Alarm changes to a Light Blue Alarm in the Alarm Message Box3. From the Client computer, click anywhere in the Door Alarm Message Box to access the Event Information window.4. Select one of the following causes for the Door Alarm:•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events80 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideCut Band AlarmWhen an asset transmitter is tampered with (cut band, improperly removed), an alarm is sounded on every Client computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s). If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm will trigger a Global Lockdown.You can configure the Global Lockdown feature to lock doors at All exits or By transmitter units. However, if a Cut Band Alarm is initiated during an Escort or a Transfer, the systems automatically locks All exits and displays the alarm on all Client computers and Quick Look displays.To respond to a Blue Cut Band Alarm1. Verify transmitter is applied correctly and without signs of damage.2. From the Client computer, click anywhere in the Cut Band Alarm Message Box to access the Event Information window.3. Select one of the following event causes: •Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 81Event TypesCheck Transmitter Alarm The specified asset transmitter has not sent a signal to the system within the required time.To respond to a Blue Check Transmitter Alarm1. Verify transmitter is applied correctly and without signs of damage.2. From the Client computer, click anywhere in the Check Transmitter Alarm Message Box to access the Event Information window.3. Select one of the following event causes: •Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event List of every Client computer configured to monitor the unit.4. A Check Transmitter alarm may be an indication that Receiver coverage may be inadequate. Contact your System Administrator.WARNING: You must test all transmitters prior to use to verify proper operation. Failure to test the transmitters before use can result in system failure and/or asset abduction. In addition, failure to test transmitters voids the RF Technologies Product Warranty.NOTE: You can click Silence to stop the alarm sound at the Central Server or Client computer. The alarm is silenced, at that computer only, for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
Chapter 4: Handling Events82 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideWhite and Light Blue AlarmsThe following sections provide detailed information about White and Light Blue Alarms, responding to alarming events, and the way the event should be cleared. White Alarms are patient generated alarms; Light Blue Alarms asset generated alarms.Auto-enroll (White Alarm only)The Auto-Enroll feature automatically enrolls alarming band transmitters into the system without requiring a manual admit. Once the transmitter is auto-enrolled, the system monitors the transmitter for Door, Cut Bands, or Check-In alarms.To respond to an Auto-Enroll1. From the Client computer (s), click anywhere in the Auto-Enroll Alarm Message Box to access the Event Information window.2. Select one of the followings: •Clear—clears the Auto-Enroll from the Alarm Message Box and the Event List.•Admit—opens the Admit Information window for that transmitter so that you can assign the transmitter to a patient. •Close—closes the Admit Information window without clearings the Auto-Enroll.Escort to ExpireThis alarm occurs when the time allowed for a patient or asset to be escorted will expire in 15-minutes. The alarming band transmitter, in the Escort mode, has not been moved from or has not yet been returned to the protected area.To respond to an Escort to Expire1. Determine the location of the patient or asset.2. If the patient or asset is secure and will not be returned to the protected area soon, clear the Escort to Expire alarm and extend the Escort function. 3. If the patient or asset has not yet been moved, clear the Escort to Expire alarm and cancel the escort.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 83Event TypesEscort ExpiredThis alarm occurs when the selected amount of time required for a patient or asset to be escorted has expired and the transmitter, in the Escort mode, has not been moved from or has not yet been returned to the protected area.To respond to an Escort Expired Alarm1. Determine the location of the patient or asset.2. From the Client computer, click anywhere in the Escort Expired Alarm Message Box to access the Event Information window.3. Select one of the following event causes:•Patient Delayed—the patient or asset was delayed and the Escort may need more time.•Failed to start—the Escort was never started.•Escort Completed—the patient or asset was successfully escorted.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event.4. If the patient or asset has been escorted and is due to be returned, perform the Escort function again. Wait until the patient or asset returns, then cancel the Escort.If the patient or asset has not yet been moved, the system continues to assist staff in monitoring the patient or asset.Transfer to ExpireThis alarm occurs when the time allowed for a patient or asset to be transferred will expire in 15-minutes (if the allotted time was configured for greater then 15-minutes) and the alarming band transmitter, in the Transfer mode, has not been moved from one protected area to another.To respond to a Transfer to Expire1. Determine the location of the patient or asset.2. If the patient or asset is secure and will not be transferred to a protected area soon, clear the Transfer to Expire alarm and extend the Transfer function. 3. If the patient or asset has not yet been moved, clear the Transfer to Expire alarm and cancel the Tr a n s f e r .
Chapter 4: Handling Events84 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTransfer ExpiredThis alarm occurs when the selected amount of time required for a patient or asset to be transferred has expired and the alarming band transmitter, in the Transfer mode, has not reached its destination.To respond to a Transfer Expired Alarm1. Determine the location of the patient or asset.2. From the Client computer, click anywhere in the Transfer Expired Alarm Message Box to access the Event Information window.3. Select one of the following event causes: •Patient Delayed—the patient or asset was delayed and needs more time for the transfer.•Failed to Start—the Transfer was never started; or the patient or asset was never transferred.•Tr a n s f e r C o m p l e t e d —the patient or asset was successfully transferred to the destination.•Te s t —the system was being tested.•Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event.4. If the patient or asset has not yet been transferred, perform the Transfer function again.If the patient or asset has not yet been moved, the system continues to assist staff in monitoring the patient or asset.Discharge ExpiredThis alarm occurs when the amount of time allowed for an alarming band transmitter to be removed has expired and the discharge has not completed properly.To respond to a Discharge Expired Alarm1. If the transmitter has not yet been removed, click anywhere in the Discharge Expired Alarm Message Box to access the Event Information window. 2. Select one of the following event causes: •Patient Delayed—the patient or asset is delayed and requires more time for the discharge.•Attendant Delayed—the attendant was delayed in discharging the patient or asset.•Te s t —the system was being tested. •Other—opens a Clear Reason window, user must enter the cause in this window.You cannot clear an event until you select the appropriate cause for the event. If the patient or asset is not being discharged, the patient or asset’s information is still in the database and the software continues to assist staff in monitoring the patient or asset.3. Perform the Discharge function again.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 85Event TypesAdjust Expired (White Alarm only)This alarm occurs when the selected amount of time required for the adjustment of the banding material has expired and the adjustment has not been complete properly.To respond to an Adjust Expired Alarm 1. Determine that the patient is secure.2. If the banding material has not yet been adjusted, click anywhere in the Adjust Expired Alarm Message Box to access the Event Information window.3. Click Clear.4. Perform the Adjust function again.Begin Adjust (White Alarm only)This alarm occurs after a configured amount of time to remind staff to check the alarming band transmitter for band slippage. The time for the Require band slippage check is configured in the Configuration, Units menu (refer to the Series 5.0 Software Administrator Guide).To respond to an Adjust Alarm 1. Determine that the patient is secure.2. Click anywhere in the Begin Adjust Alarm Message Box to access the Event Information window.3. Click Clear.4. If necessary, perform the Adjust function.Admit CompleteThis alarm occurs when the Admit function for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the Admit.The Confirm Admit is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).Discharge CompleteThis alarm occurs when the Discharge for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the discharge.The Confirm Discharge is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).
Chapter 4: Handling Events86 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideEscort CompleteThis alarm occurs when the Escort for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the escort.The Confirm Escort is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).Transfer CompleteThis alarm occurs when a Transfer for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the transfer.The Confirm Transfer is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).Adjust Compete (White Alarm only)This alarm occurs when the Adjust function for a patient is complete. This dialog box only appears if the software has been configured to confirm the Adjust.The Confirm Adjust is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide).
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 87Chapter 5Using System ReportsIntroductionThis chapter provides detailed information about viewing and printing System Reports. In addition, it provides detailed information about using and filtering reports. Following is a list of the types of reports that are available in the software.ReportsThere are several Reports that enable you to view information about the activities of the system throughout the day, week, or month. The following section provides detailed information about viewing, printing, saving, using, and filtering Reports.Viewing a ReportTo view a report1. Click Reports on the toolbar.The Report List window appears. 2. In the Report List window, use the up and down arrows to select the report you want to run.FIGURE 5.1: Report List
Chapter 5: Using System Reports88 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide3. Click Report or double click on the selected report in the Report List.The Report window appears with the report you requested. FIGURE 5.2: Report WindowReports ToolbarThe Reports toolbar allows you to save a report, print a report, page through a report, and adjust the view of the report. You can also select to Filter the report and Close the report window from the toolbar.SaveA report can be saved directly to the Client computer(s). To save a report, click on the save button located in the upper left corner of the toolbar. Type in a File Name and select a File of Type from the drop-down list. It is recommended that you do not select HTML as the file type due to anomalies that may occur in the saved report. PrintA report can be printed directly from the generated report’s window. To print a report, click on the print icon located in the upper left corner of the toolbar. The printer must be connected to the Client computer.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 89ReportsFirst PageUse this button to view the first page of a multiple page report. Last PageUse this button to view the last page of a multiple page report. Next PageUse this button to view the next page of the report. Previous PageUse this button to view the previous page of the report. Actual SizeUse this button to adjust the view of the report to its actual size.Fit PageUse this button to fit the report to the size of the display screen.Fit WidthUse this button to fit the report to the width of the display screen.Zoom InUse this button to maximize the view of the report by zooming in.Zoom OutUse this button to minimize the view of the report by zooming out.Zoom RatioThe zoom ratio corresponds to the size in which the report is currently being viewed. You can also select to minimize or maximize a view by selecting the percent you which to adjust the view in the Zoom Ratio drop-down list.
Chapter 5: Using System Reports90 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideFilterBy clicking the Filter button on the toolbar, you can select the criteria to run a specific report. Using the Filter window, you can select which unit, which patient, and what time frame you want to view (24 hours, 7 days, or 30 days). Once you select your criteria, click OK.FIGURE 5.3: Report Filter WindowCloseUse this button to close the reports window.System ReportsThe reports generated by the software have the same basic format. The header portion of the report identifies the name of report. It also includes:. Unit—the units included in the report.TimeRange—the range selected for the report. Patient —the patients included in the report.Facility Name—the name of the facility.Facility Address—the address of the facility.The bottom portion of the report varies depending on the report. Following are details on each individual report listed in the Report List.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 91ReportsResponse TimeThe Response Time Report lists the response time for specific events that have occurred in the system in six-month segments and then provides a bar graph to track the response time (in seconds) for those events. By clicking on an event link at the bottom of the report, you can access the Response Time Reasons Report. This report provides detailed information about the Event Cause that was selected each time an Event was cleared. FIGURE 5.4: Response Time and Response Time Reason ReportsClicking on the Event Cause link at the bottom of the Reasons Report opens a Reason Detail Report that list the all events that went into the calculation of the Response Time Report. The Reasons Detail Report includes:Date—the date and time the event occurred.Response Time—the amount of time it took for the staff to respond and clear the event.Responder—the staff member who responded to the event. Location—the unit or room to which the device is assigned.Tx—the identification number of the transmitter.Patient—the name of the device or the patient to whom the device is assigned.FIGURE 5.5: Response Time Reason Detail Report
Chapter 5: Using System Reports92 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideActivities ReportThe Activities Report lists all of the activities or events that have occurred in the system with respect to each patient. The Activities Report includes:Name—the name of the patient to whom the transmitter is assigned. Activity—the description of the event’s activity.Typ e—the type of event recorded.Time—the time of the event.Tx ID—the identification number of the transmitter.Tx Type—the type of transmitter.Location—the device, unit and/or room that received the event.Attendant—the staff member who authorized or cleared the event (when applicable).Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the report, you can also elect the criteria to run a specific Activities Report.Alarm ReportThe Alarm Report lists all of the Red (high priority) alarms that occurred in the system within a specified period of time. The Alarm Report includes: Name—the name of the patient to whom the transmitter is assigned. Activity—the description of the alarm’s activity. Time—the time of the alarm.Tx ID—the identification number of the transmitter.Tx Type—the type of transmitterLocation—the device that received the event.Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the Alarm report you can also select the criteria to run a specific Alarm Report.NOTE: This report is sorted alphabetically by patient and then by event time.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 93ReportsAlarm Response ReportThe Alarm Response Report enables you to gage how your staff responds to system events. The Alarm Response Report includes:Name—the name of the patient to whom the transmitter is assigned. Tx ID—the identification number of the transmitter. Location—the device, unit, and/or room that received the alarm.Activity—the description of the event’s activity.Event Time—when the event occurred.Clear Time—when the event was cleared.Response Time—the amount of time it took for the staff to respond and clear the white alarm.Clear Reason—the event reason used to clear the alarm (when applicable).By clicking the Filter button on the top of the report, you can also elect the criteria to run a specific Alarm Response Report.All Activities ReportThe All Activities Report lists all of the activities or events that have occurred in the system. The All Activities Report includes:Time—the time of the event or activity.Name—the device, or the name of the patient to whom the transmitter is assigned. Typ e—the type of event recorded.Activity—the description of the event’s activity.Tx ID—the identification number of the transmitter.Tx Type—the type of transmitter that sent the signal.Location—the device that received the event.Attendant—the staff member who authorized the activity (when applicable).Clear—the event reason used to clear the alarm (when applicable).By clicking the Filter button on the top of the report you can select the criteria to run a specific All Activities Report.
Chapter 5: Using System Reports94 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideJCAHO ReportThe JCAHO Report lists the different events that have occurred in the system in six-month segments and then provides a bar graph to track the events. In addition, by clicking on the links at the bottom of the JCAHO report, you can access the JCAHO Reason Report which provides detailed information about the Event Causes that were selected each time an Event was cleared.FIGURE 5.6: JCAHO and JCAHO Reason ReportBy clicking the Back button, you can see the previous six month segment of events and event reasons. By clicking the Forward button, you can see the next six month iteration of events. By clicking the Print icon, you can print this report.NOTE: If the Event cause is “Other,” go to the All Other Reasons Report and review the memo field for more information. You can also select the “Other” hyper-link from any JCAHO Details Report.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 95ReportsClicking on the Event Cause link at the bottom of the Reason Report opens a Reason Detail Report that list the all events that went into the calculation of the JCAHO Report. The Reasons Detail Report includes:Date—the date and time the event occurred.Response Time—the amount of time it took for the staff to respond and clear the event.Responder—the staff member who responded to the event. Location—the unit or room to which the device is assigned.Tx—the identification number of the transmitter.Patient—the name of the device or the patient to whom the device is assigned.FIGURE 5.7: JCAHO Reason Detail Report
Chapter 5: Using System Reports96 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideJCAHO Assistance ReportThe JCAHO Assistance Report supports events generated by Emergency Assistance, Pull Cord, Pendant, Fall Monitoring, and Incontinence devices. This report lists the different events for these devices that have occurred in the system in six-month segments and then provides a bar graph to track the events. In addition, by clicking on the links at the bottom of the report, you can access the JCAHO Assistance Reason Report which provides detailed information about the Event Causes that were selected each time an Event was cleared.FIGURE 5.8: JCAHO Assistance and JCAHO Assistance Reason ReportBy clicking the Back button, you can see the previous six month segment of events and event reasons. By clicking the Forward button, you can see the next six month iteration of events. By clicking the Print icon, you can print this report. NOTE: If the Event cause is “Other,” go to the All Other Reasons Report and review the memo field for more information. You can also select the “Other” hyper-link from any JCAHO Details Report.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 97ReportsClicking on the Event Cause link at the bottom of the Reason Report opens a Reason Detail Report that list the all events that went into the calculation of the JCAHO Assistance Report. The Reasons Detail Report includes:Date—the date and time the event occurred.Response Time—the amount of time it took for the staff to respond and clear the event.Responder—the staff member who responded to the event. Location—the unit or room to which the device is assigned.Tx—the identification number of the transmitter.Patient—the name of the device or the patient to whom the device is assigned.FIGURE 5.9: JCAHO Assistance Reason Detail Report
Chapter 5: Using System Reports98 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideAlarm Activities ReportThe Alarm Activities Report lists all of the alarms that occurred in the system within a specified period of time. The Alarm Activities Report includes:Time—the time the alarm occurred.Name—the name of the patient to whom the transmitter is assigned. Typ e—the type of event recorded.Activity—the description of the alarm’s activity.Tx ID—the identification number of the transmitter.Tx Type—the type of transmitter that sent the signal.Location—the device that received the event.Attendant—the staff member who cleared the event (when applicable).Clear—the event reason used to clear the alarm (when applicable).By clicking the Filter button on the top of the report, you can also select the criteria to run a specific Alarm Activities Report.Census ReportThe Census Report lists all of the patients, in the unit you are monitoring, that are currently admitted in the system. This report is sorted alphabetically by unit and then by patient. The Census Report includes:Name—the name of the patient. Gender—the sex of the patient.Unit—the unit to which the patient is assigned.Room—the patient’s room number. Tx ID—the identification number of the alarming band or Wander Management transmitter assigned to the patient.Admit Time— the time at which the patient was admitted.Admitted By—the staff member who performed the admission.Risk—the risk level assigned to the patient.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 99ReportsAuto Enrolled History ReportThe Auto Enrolled History Report lists the alarming band transmitters that were auto-enrolled. This report is a history report; therefore, not all transmitters listed may be actively monitored by the system at the time of the report. The report includes:Enroll Time—the time when the transmitter was auto enrolled. Location—the alarming band receiver (ABR) that picked up the auto-enroll and the unit the device is assigned to.Typ e—the type of event recorded.Tx ID—the identification number of the transmitter.By clicking the Filter button on the top of the Auto-Enrolled History Report, you can also elect the criteria to run a specific report.Adjusted Bands ReportThe Adjusted Bands Report enables you to see which alarming band transmitter bands were adjusted. The Adjust Bands Report includes:Name—the name of the patient to whom the transmitter is assigned.Activity—the description of the band adjustment’s activity.Typ e—the type of event recorded.Time—the time of the event.Tx ID—the identification number of the transmitter.Location—the device that received the event.Attendant—the staff member who authorized the adjustment (when applicable).Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the Adjusted Bands Report, you can also select the criteria to run a specific report.
Chapter 5: Using System Reports100 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideTransfer ReportThe Transfer Report lists all of the patients who were transferred from one protected area to another protected area. The Transfers Report includes:Name—the name of the patient.Activity—the description of the transfer’s activity.Typ e—the type of event recorded.Time—the time of the eventTx ID—the identification number of the transmitter (when applicable).Location—the device that received the event.Attendant—the staff member who authorized the transfer (when applicable).Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the Transfer Report, you can select the criteria to run a specific report.Escort ReportThe Escort Report lists all of the patients who were escorted from a protected area and back to the same protected area. The Escort Report includes:Name—the name of the patient to whom the transmitter is assigned. Activity—the description of the escort’s activity.Typ e—the type of event recorded.Time—the time of the event.Tx ID—the identification number of the transmitter.Location—the device that received the event.Attendant—the staff member who authorized the escort (when applicable).Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the Escort Report, you can select the criteria to run a specific report.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 101ReportsDischarge ReportThe Discharge Report lists all of the patients that were discharged from the system within a specified period of time. The Discharge Report includes:Name—the name of the patient. Activity—the description of the discharge’s activity.Typ e—the type of event recorded.Time—the time of the event.Tx ID—the identification number of the transmitter (when applicable).Location—the device that received the event.Attendant—the staff member who authorized the discharge (when applicable.)Risk—the risk level assigned to the patient.By clicking the Filter button on the top of the Discharge Report, you can select the criteria to run a specific report.Staff Drill ReportThe Staff Drill Report lists the drills performed by the staff members. The Staff Drill Report includes:Time—the time of the staff drill.Comments—the comments about the drill function performed.User—the staff member who authorized and performed the drill.System Maintenance ReportThe System Maintenance Report lists the maintenance functions performed on the system. The System Maintenance Report includes:Time—the time the maintenance was performed.Comments—the comments about the maintenance function performed.User—the service personnel who authorized and performed the maintenance.
Chapter 5: Using System Reports102 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideLow Batteries ReportThe Low Batteries Report provides a list of the transmitters and devices that currently have transmitted low battery signals. The Low Batteries Report includes:Name—the name of the device or the patient to whom the transmitter is assigned. Time—the time the low battery was recognized by the system.Tx ID—the identification number of the transmitter.Unit—the unit of the device or the patient to whom the transmitter is assigned.Device—the type of device reading the transmitter signal.Room—the room of the device or the patient to whom the transmitter is assigned.Device Fault ReportThe Device Fault Report provides detailed information about issues that occurred with system devices. This Device Fault Report includes:Time—the time the activity was reported.Typ e—the type of event recorded.Comport—the comport to which the device is assigned.Physical Address—the network address of the device within the comport.Location—the unit and room to which the device is assigned.Last CheckIn—the last time the device checked into the system???Activity—the description of the event’s activity,.By clicking the Filter button on the top of the Device Fault Report, you can select the criteria to run a specific report.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 103ReportsDevice Hardware ReportThe Device Hardware Report lists all of the devices in the system. The report includes:Description—the name of the device.Typ e—the type of device.Comport—the comport to which the device is assigned.Physical Address—the network address of the device within the comport.Location—the unit to which the device belongsH/w Version—the device hardware version.S/w Version—the device software version.Location—the unit to which the device belongs.Linger—the linger time assigned to the EAC.Transmitter ReportThe Links Report provides general details about mothers and infants admitted to the system. The Link Report includes: Tx —the identification number of the transmitter.Tx Type—the type of transmitter.Name—the name of the patient. Users ReportThe User Report lists all of the staff members who are current users of the system. The User Report includes:User—the name of the staff member.Login—the login name of the staff member.Assigned Function— all functions assigned to the user.Door Card Access— if the user has door card access.NOTE: If the device belongs to more than one unit, only the first unit (alphabetically) is displayed.
Chapter 5: Using System Reports104 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideBy clicking the Filter button on the top of the Users Report, you can filter the report by assigned function as well as build a report showing users that have not been active in the system for the last 30 days or maximum of 60 days (the previous month plus the preceding number of days in the current month. FIGURE 5.10: User Report Filter windowTraining ReportThe Training Report identifies the training delivered to the patient upon admission. The Training Report includes:Name—the name of the patient. Time—the date the delivery of training was entered into the system.Handout Training—the date any handout was delivered to the patient.Video Training—the date any video was shown to the patient.Verbal—the time any verbal training was delivered to the patient.User—the staff member who entered dates into the system.Location—the unit to which the patient is assigned.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 105ReportsUser Training ReportThe User Training Report tracks the use of the on-line user help feature by staff members with login. The User Training Report includes:Event Time—the time the user help file was opened.User—the staff member who opened the user help file.To p i c —the topic or subject matter of the user help file.By clicking the Filter button on the top of the User Training Report, you can also elect the criteria to run a specific report.All Other Reasons ReportThe All Other Reasons Report provides a summary of all the “other” reasons used when clearing an alarm. “Other” are the reasons for alarm events that are manually entered by staff members when they clear alarms. These reasons are reflected on the JCAHO report as well. The All Other Reasons Report includes:Time—the time of the event.Name—the name of the patient to whom the transmitter is assigned or the auto-enrolled transmitter. Typ e—the type of event recorded.Activity—the description of the event.Tx ID—the identification number of the transmitter involved.Tx Type—the type of transmitter that sent the signal.Location—the device that received the event.Attendant—the staff member who cleared the event (when applicable).Clear Reason—the manually entered reason (“other” reasons) for the event.By clicking the Filter button on the top of the All Other Reasons Report, you can select the criteria to run a specific report.Links ReportThe Links Report provides general details about mothers and infants admitted to the system. The Link Report includes: Link Tx ID—the ID number of the mother transmitter. Tx ID—the identification number of the infant transmitter linked to the mother transmitter.Name—the name of the infant. Unit Name—the unit to which the infant transmitter is associated.Link Time—the time at which the infant was linked.
Chapter 5: Using System Reports106 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideLinks Activities ReportThe Links Activities Report is a history report of all activities related to mother and infant transmitters that were linked in the system. This report includes any activity that triggered an event for the linked transmitters. The Links Activities Report includes: Name—the name of the infant or mother. Tx—the identification number of the infant or mother transmitter involved.Activity—the description of the event.Time—the time of the event.MTx—the identification number of the mother transmitter involved.Location—the device that received the event.Attendant—the staff member who cleared the event (when applicable).By clicking the Filter button on the top of the Link Activities Report, you can select the criteria to run a specific report.Patient ReportsPatient reports are specific to the individual patient. They are accessed from the Main tab of the patient’s Admit Information window. The patient reports are as follows:Review Info ReportThe Review Info Report identifies admit information that was entered for the patient. The Review Info Report includes the patient’s picture, if entered, and demographic information for the patient and the patient’s contacts. It also includes medical history information and any special instructions that were entered. The Review Info Report lists the patient’s physician and/or attendant along with the patient’s allergies and medication information.
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 107ReportsReview Activity ReportThe patient’s Review Activity Report lists all of the activities or events that have occurred in the system with respect to the patient. The Review Activities Report includes:Name—the name of the patient to whom the transmitter is assigned. Time—the time of the event.Activity—the description of the event’s activity.Typ e—the type of event recorded.Tx ID—the identification number of the transmitter.Location—the device, unit and/or room that received the event.Attendant—the staff member who authorized or cleared the event (when applicable).Risk—the risk level assigned to the patient.
Chapter 5: Using System Reports108 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideReview Response ReportThe Review Response Report lists the response time for specific events that have occurred for the patient in six-month segments and then provides a bar graph to track the response time (in seconds) for those events.FIGURE 5.11: Review Response ReportBy clicking on an event link at the bottom of the report, you can access the Response Reason Report. This report provides detailed information about the Event Cause that was selected each time an Event was cleared for the patient. The blue mark indicates the response time for the patient, the red mark indicate the average response time for the facility. FIGURE 5.12: Review Response Reason Reports
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 109ReportsClicking on the Event Cause link at the bottom of the Reasons Report opens a Reason Detail Report that lists all events that went into the calculation of the Review Response Report. FIGURE 5.13: Review Response Reason Detail ReportThe Detail Report includes:Date—the date and time the event occurred.Response Time—the amount of time it took for the staff to respond and clear the event.Responder—the staff member who responded to the event. Tx—the identification number of the transmitter.Patient—the name of the device or the patient to whom the device is assigned.
Chapter 5: Using System Reports110 Series 5.0 Software (0510-1059-A_DRAFT) - User GuideAsset ReportsAsset reports are specific to the individual asset. The Asset Transmitter Report is accessed from the Assets selection on the Menu bar of the Main window. The Asset Activities Report is accessed from the Main tab of the Asset Admit Information window.Asset Transmitter ReportThe Asset Transmitter Report lists all the assets that are currently admitted in the system. The Asset Transmitter Report includes:Make—the assets manufacturer’s information.Model—the model/description of the asset.SN—the serial number of the asset. Tx—the identification number of the transmitter assigned to the asset.Location—the unit or room to which the asset is assigned.Asset Activities ReportThe Asset Activity Report lists all of the activities or events that have occurred in the system with respect to the asset. The Asset Activities Report includes:Time—the time of the event.Activity—the description of the event’s activity.Tx ID—the identification number of the transmitter.Location—the device, unit and/or room that received the event.Risk—the risk level assigned to the patient.Reason—the event reason used to clear the alarm (when applicable).
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