RTX America RTX3088-2 Cordless Telephone Base User Manual 2

RTX America Inc. Cordless Telephone Base 2

Contents

User manual 2

41 ADVANCED SETTINGS
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1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Time and date.
4) Press and to select Time zone.
5) Press and or just press to select your preferred time zone
(GMT -12 ‡ GMT +13).
6) Press and select Daylight saving.
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7) Press and or just press to select your preferred mode (Daylight
saving, Standard).
If you wish to adjust the Time format and Time separator as well as the Date format and Date separator
settings, this is easily done here.
Set the preferred line
You can confi gure how you want to route your outgoing calls when using . These are your options:
Landline: Select this option if you always want to route your landline and/or mobile phone calls via the
landline (traditional telephony).
SkypeOut: Select this option if you always want to route your calls to the landline and/or mobile phones
via the Internet (SkypeOut).
Always ask: Select this option if you want to always be prompted to specify the preferred routing for a call.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Phone settings.
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4) Press and to select Preferred line.
5) Press and or just press to select your preferred port (Landline,
SkypeOut, Always ask).
Change the country code
As Skype does not know where in the world you are connected to the Internet, you will always have to enter
the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This
applies even when you call a phone in your own country. If you save your country settings in Country code,
you do not have to enter the country code every time you call a phone in your own country. Thus, a country
code is only needed when calling someone in a country other than your own.
In some countries area codes are used, for instance when calling between states or regions. If you live in a
country where area codes are used, you can save your settings in Area code. Please note that you can choose
this function only if the code you have saved in Country code applies to a country where area codes are in fact
used.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
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44 ADVANCED SETTINGS
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3) Press and to select Phone settings.
4) Press and to select Region.
5) Press to select Country code, then enter your preferred country code using
the keypad.
6) Press and to select Area code, then enter your preferred area code
using the keypad.
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Change the landline country setting
As your DUALphone works both with Skype telephony and ordinary telephony via landline connections, your
DUALphone has to know in what country you are connecting to the landline system. In other words, the
confi guration you make here has nothing to do with Skype, only with landline telephony.
PLEASE NOTE:
• Emergency calls can only be made via the landline.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Phone settings.
4) Press and to select Landline country.
5) Press and or just press to select the country you are located in.
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Change the handset language
You can change the language displayed on your handset. You can select another language than English only if
your DUALphone is connected to the Internet.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Phone settings.
4) Press and to select Language.
5) Press and or just press to select your preferred language (A ‡ Z).
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Should you accidentally select a language which makes it hard for you to fi nd the Language menu again, use
this shortcut:
1) From the Idle screen, presss to enter the main menu.
2) Press three times on the number 8 key.
Register / deregister your handset
Use the Register function whenever you need to register your handset with a base station, for instance
when registering the handset with a base station other than the one you are already registered to. Use the
Deregister function to deregister your handset from a base station.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Cordless settings.
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4) Pres and or just press to select Register handset or Deregister
handset.
NOTE:
• To make registration possible, make sure that the base station has registration mode enabled. This is done
by pressing Reset on the back of the base station.
Set the contrast
You can adjust the contrast of your display.
1) From the Idle screen, pres to enter the main menu.
2) Press and to select Settings.
3) Press and to select Phone settings.
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4) Press to select Contrast.
5) Change the Contrast level using / .
Should you accidentally select a setting which makes it hard for you to fi nd the Contrast menu again, use this
shortcut:
1) From the Idle screen, press to enter the main menu.
2) Press three times on the number 5 key.
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50 ADVANCED SETTINGS
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Internet settings
You can confi gure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you
have an advanced Internet connection and are not familiar with fi rewalls and ports, we recommend that you
consult someone with knowledge on this or read more on the topic at www.skype.com.
In IP mode you can choose Dynamic or Static. The default setting of your DUALphone is dynamic IP mode,
which covers the needs of most users. Should you wish to attach the base station to an Internet connection
using the static IP mode instead, this is how to confi gure this mode:
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Advanced.
4) Press and to select Internet settings.
5) Press to select IP mode.
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ADVANCED SETTINGS
6) Press and to select Static.
7) A wizard will guide you through the confi guration.
7a)
7b)
7c)
7d)
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In Skype proxy you can confi gure all the settings regarding this proxy. This is how to do it:
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Advanced.
4) Press and to select Internet settings.
5) Press and to select Skype proxy.
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6) Press to select Proxy.
7) Press and to select Yes.
8) Press and or just press to select the proxy host type (Automatic,
HTTPS, SOCKS5).
9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a
wizard will guide you through the relevant confi guration.
In Firmware proxy you can confi gure all the settings regarding this proxy. This is how to do it:
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
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3) Press and to select Advanced.
4) Press and to select Internet settings.
5) Press and to select Firmware proxy.
6) Press to select Proxy.
7) Press and to select Yes.
8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the confi guration.
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In Skype ports you can confi gure all the settings regarding the incoming connection port. This is how to do it:
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Advanced.
4) Press and to select Skype ports, then enter your choices for Port and
Alternative ports using .
Adjust the earpiece volume
During a call just press / to increase or decrease the volume. The setting will be retained after the call
is terminated.
Mute the microphone
During a call just press to mute the microphone. Press again to unmute.
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Connect a headset
Free your hands while talking – connect an external headset. The connector is of the mono type, plug size
2.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or
higher.
NOTE:
• We recommend that you use the Jabra EarWave boom with a universal 2.5mm jack.
(Jabra p/n 100-73030 000-50)
Reset the phone and base
To restore the DUALphone’s factory settings you can reset the phone and base. Please note, though, that all
your personal settings will be lost.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Advanced.
4) Press and to select Reset.
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n Contacts
Your list of contacts contains all Skype users as well as all landline phone users that you have added. There is a
limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts.
It is easy to access your list of contacts:
1) From the Idle screen, press to enter Contacts.
2) Press to select Contacts.
3) Browse your contacts using .
4) Or search for a contact with the quick search feature by using the letters on the
keypad. For example, if you press the letter J, you will see a list showing all of
your contacts beginning with this letter.
5) Press to select a contact.
6) Press and or just press to select the desired action (Call, Send
voicemail, View profi le, Advanced).
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7) Under Advanced you have access to more options (Rename, Remove, Edit,
Block, Request details, Add contact).
Your contacts are ordered as follows:
• Online Skype contacts (alphabetically by full name)
• Offl ine Skype contacts with call forwarding and SkypeOut contacts (alphabetically by full name)
• Offl ine, voicemail divert, and non-authorised Skype contacts (alphabetically by full name)
NOTE:
• If you have more contacts than your DUALphone supports, you might experience that your DUALphone
will not show all the available contacts.
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Exchange contact details request
You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online
status.
When adding a contact to your Contact list you will be prompted to specify if you want to send an
authorisation request. We recommend that you send this request but you do not have to do so – and you
can send the request whenever you wish to. If you do not send the request, you will never be able to see the
contact’s online status. Users who have not been authorised will be indicated by on your contact list.
Similarly, you will receive an authorisation request whenever a Skype user adds you to his or her Contact list.
By accepting the request, you allow the user to see your online status.
1) From the Idle screen, press to enter the main menu.
2) Press to select Contacts.
3) Press and or just press to fi nd a contact, and select the contact by
pressing .
4) Press and to select Advanced
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5) Press and to select Request details.
6) Use the keypad to enter any text to be sent along with your request.
7) Press to send the request.
NOTE:
• You can only request details from users whose online status is shown with a question mark.
Rename a contact
You can change the name of a contact.
If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive
name to be shown on your contact list.
1) From the Idle screen, press to enter the main menu.
2) Press to select Contacts.
3) Press and or just press to fi nd a contact, and select the contact by
pressing .
4) Press and to select Advanced.
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5) Press to select Rename.
6) Enter the desired new name using the keypad.
Remove a contact
You can remove a contact. Your options are:
Remove and block: Remove and block a contact. Please note that this option applies only to Skype contacts.
Remove: Remove a contact from your Contact list. This option applies to Skype as well as
landline contacts.
1) From the Idle screen, press to enter the main menu.
2) Press to select Contacts.
3) Presss and or just press to fi nd a contact, and select the contact by
pressing .
4) Presss and to select Advanced.
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5) Presss and to select Remove.
6) Presss and or just press to select the required type of removal
(Remove and block, Remove).
7) In both cases you are asked whether you really want to remove the contact. Press to remove the
contact, to cancel.
Block a contact
You can block a Skype contact to prevent him or her from calling you. Please note that this option applies only
to Skype calls. You can see your blocked contacts under Settings ‡ Manage blocked users. At any time
you can choose to unblock a blocked contact.
1) From the Idle screen, press to enter the main menu.
2) Press to select Contacts.
3) Press and or just press to fi nd a contact, and select the contact by
pressing .
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4) Press and to select Advanced.
5) Press and to select Block.
6) Press to block, press again to unblock.
n Make and receive calls
Dialling
Dial editor
1) From the Idle screen, type the phone number you want to call using the
keypad; alternatively, press to select the number from Contacts.
2) Press to select the line (Dial on SkypeOut, Dial on landline).
3) Select the preferred line by pressing and or just pressing .
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How to pre-dial a Skype user:
1) From the Idle screen, hold down for more than two seconds.
2) Type the Skype name of the person you want to call.
3) Press to call.
Character map
For keys 0 ‡ 9, multi tapping is possible.
Multi Tap Order:
PLEASE NOTE:
When in the text editor, press to see all special characters. When in the text editor, press to switch
between lowercase, uppercase and numerical entry.
KEY MULTI TAP ORDER:
0Space + 0
11 . , ? ! - _ @
2a b c 2 æ å ä á à â ã ç
3d e f 3 ë é è ê
4g h i 4 ï í ì î
5j k l 5
6m n o 6 ø ö ñ ó ò ô õ
7p q r s 7 ß
8t u v 8 ü ú ù û
9w x y z 9 ÿ ý æ ø å
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Speakerphone
During a call you can switch between the speaker and earpiece.
1) Press to select Speaker.
2) Press again to return to Earpiece.
Start a new call during a call
This is how to start a new call during an active call:
1) Press to put your active call on Hold.
2) Use the keypad to enter a new number manually or locate the number on your
Contact list by using “Options->Search in contact list”
3) Press to start the call. You can switch between the calls by pressing .
4) Press to terminate the active call.
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Conference call
From your DUALphone you can initiative a 3-party conference call between one Skype user, one landline caller
and yourself.
1) Start a Skype or landline call.
2) Put the active call on Hold by pressing .
3) Start a landline or Skype call.
4) Choose “Options->Join in conference”, and the conference is established.
5) Press to end the conference.
Skype Conference call
The DUALphone cannot initiate a Skype conference call, but you can participate in a Skype conference call
initiated from a computer.
If the active call is a Skype conference call, you can see the participants via the View participants menu.
Divert all calls
You can confi gure your DUALphone to forward all incoming Skype calls either to a landline/mobile phone or
to your Voicemail. Please note that in order to use this function, you have to have Skype credits. Your options are:
Call forward: Activate forwarding to another phone number. You will be prompted to enter the
relevant number. Please remember to enter the country code.
Call forward number: Edit the phone number when Call forward is active.
Voicemail: Activate your Voicemail, allowing callers to leave a message after listening to your
welcome message.
Welcome message: After activating Voicemail you can record your welcome message. If you do not
record a personal message, the Skype standard message will be used instead.
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Regarding forwarding of landline calls: Please contact your landline provider.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press to select Call divert.
4) Press to select Call forward.
5) Press and or just press to select the required option (Yes, No).
6) After selecting Yes you will be prompted to enter a call forward number. Press the keypad.
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View call history
You can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation
requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the
phone number, name (when accessible) and a time log indicating when the entry was received. Please note
that the lists can contain 30 entries – the oldest ones will be deleted fi rst. Also, please note that the lists will
be deleted whenever you sign out of Skype. Your options are:
All calls: A list containing all missed, incoming and outgoing calls. Please note that landline
as well as Skype calls will be registered.
These are your options when working with the lists:
Call: Call the number.
Send voicemail: Return a call with a voicemail.
Please note that this works only with Skype calls.
Details: View details regarding the call.
Delete: Remove the entry.
View profi le: View the profi le for the entry.
Please note that this works only with Skype calls.
Add to contacts: Add an entry to your Contact list.
Clear list: Delete all entries on the list.
Missed calls: A list showing only the missed calls.
Please note that landline as well as Skype calls are registered.
Incoming calls: A list showing only the incoming calls.
Please note that landline as well as Skype calls are registered.
Outgoing calls: A list showing only the outgoing calls.
Please note that landline as well as Skype calls are registered.
1) From the Idle screen, press to enter the main menu.
2) Press and to select History.
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3) Press and or just press to view the preferred history (All calls,
Missed calls, Incoming calls, Outgoing calls, Voicemails, Authorizations).
Set privacy for calls
You can specify which kinds of Skype and SkypeIn calls you want to accept.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Privacy.
4) Press and or just press to select your preferred Privacy setting
(Skype calls, SkypeIn calls).
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5) Under Skype calls, press and or just press to select your preferred
setting (Anyone, Contacts, If details shared).
6) Under SkypeIn calls, press and or just press to select your
preferred setting (Anyone, Contacts, Known numbers).
Call waiting
When someone calls you during an active call, you will be notifi ed by a tone in the earpiece as well as the
message ‘Call waiting’ on the display.
There are two types of waiting calls: Calls on the same line you are presently using, and calls on the other line.
Example one:
1) You have an active Skype to Skype call.
2) When you receive a second Skype call. you will hear a beep.
3) Hold down to answer the new call while automatically putting the original call on hold.
4) Hold down again to switch between the calls.
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Example two:
1) You have an active Skype call.
2) When you receive a landline call, you will hear a beep.
3) Press to answer the new call while automatically putting the original call on
hold.
4) To switch between the calls, press .
n Dial outgoing calls
Dial a telephone number from the outgoing calls list
1) From the idle screen, press to access the list of outgoing calls.
2) Press for Options.
3) Press to select Call.
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n Firmware update
You can check to see which software version your DUALphone is presently using as well as upgrade to the
most recent version. Your options are:
Latest Firmware: Displays the latest fi rmware version. Please note that you cannot use
your DUALphone during the update process. The update typically lasts 15 minutes,
depending on your Internet connection.
Current fi rmware: Displays the fi rmware version currently used by your DUALphone.
All Firmware vers.: Displays a list of all accessible fi rmware versions that your DUALphone
can use. Thus, you can choose to downgrade to an older version.
1) From the Idle screen, press to enter the main menu.
2) Press and to select Settings.
3) Press and to select Advanced.
4) Press and to select Firmware update.
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5) Press and or just press to select the required option (Latest
Firmware, Current Firmware All Firmware vers.).
6) Under Latest Firmware, press to install. Please be aware that the
download can take some time. The handset will prompt you when the fi rmware
update is fi nished.
7) Under Current Firmware, you fi nd specifi cations of the fi rmware version
presently used by the base station and the handset.
8) Under All Firmware vers., you can see prior updates. Press and or just
press to select your preferred version.
9) Press again to install the selected version. You will then be asked if you are
sure you want to update. Press to accept the update, to cancel.
NOTE:
• If your DUALphone has not been updated after 30 minutes, you must restart the DUALphone by
disconnecting and reconnecting the base station to the power outlet.
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Support information
PROBLEM CAUSE SOLUTION
I have nowhere to
plug in the base
station.
• Your computer or other
equipment may be occupying
the Internet connection port.
• Get a router, allowing you to attach more
units to the same Internet connection port.
If you are buying a new one, we recommend
a peer2peer-friendly router.
I have problems with
my DUALphone.
• You are not using the latest
software.
• There is a problem between
your DUALphone and the
device (modem/router/switch)
to which it is connected.
• Update the software via Settings >
Advanced > Firmware update > Latest
firmware.
• Restart your modem/router/switch and then
restart the base station by turning the power
off and on.
I cannot sign in to
Skype.
• You are using an incorrect
Skype name and/or password.
• You have no Skype account.
• Your base station is not
connected to the Internet.
• The base station has not been
provided an IP address.
• Check the Skype name and/or password and
try again. Be sure to enter large and small
letters and special characters correctly.
• Create a Skype account via Status > Create
new account.
• Check that all cables are attached correctly.
• Check via Settings > Information that an
IP address is shown under IP address. If not,
check your Internet connection. If you are
using a router, switch or hub, restart the
device(s) and then restart the base station.
Please refer to My base station does not
receive an IP address under Advanced
troubleshooting.
(continues)
Please visit www.dualphone.net for updated help and support. Here you will find documentation on FAQ,
troubleshooting and new features.
n Advanced troubleshooting
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PROBLEM CAUSE SOLUTION
I cannot sign in to
Skype.
(continued)
• Your Internet connection
timed out because you are not
using an “Always on”
connection.
• A firewall/NAT/router is
blocking access to the Internet.
• Some broadband connections require that
you log on the Internet every time you wish
to use it, and the connection will
automatically close after for example 20
minutes of inactivity. Your DUALphone does
not work with such connections, only with
“Always on” connections. Contact your
Internet provider and get an “Always on”
connection. Possibly “Always on” may be
enabled via your provider’s homepage.
• Restart your router and then restart your
base station. It this does not help it may be
because you are using a very restrictive kind
of router/NAT. Please contact your Internet
provider or router manufacturer.
• If you are about to buy a new router we
recommend a peer2peer-friendly router.
Skype needs unrestricted outgoing TCP
access to all destination ports over 1024 or
to ports 80 and 443 in order to work
properly. To obtain even better sound, we
recommend that you open the specific port
to incoming TCP and/or UDP traffic. Please
check Settings > Advanced > Internet
settings > Skype ports.
My base station does
not receive an IP
address.
• You may be using an Internet
connection with a static IP
address.
• Other equipment, for instance
a computer, has been
connected to the Internet
connection.
• Configure the static IP address via Settings
> Advanced > Internet settings > IP
mode. Select Static and enter the IP
address; then follow the wizard to make the
further required entries.
• Connect the base station to the Internet
connection port. Turn on the base station
and wait for about one hour. Restart the
base station and check if your DUALphone
works. Check via Settings > Information if
the base station has received an IP address.
I cannot connect to
Skype from my
workplace or school.
• Most likely your base station is
behind a proxy server, which
are often used by companies
and schools.
• Configure the Skype proxy via Settings >
Advanced > Internet settings > Skype
proxy. Also, you have to configure via
Settings > Advanced > Internet settings
> Firmware proxy. Please contact the IT
support resource at your workplace or
school for further information.
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PROBLEM CAUSE SOLUTION
The time on the idle
display is incorrect.
• The base station is not
connected to the Internet.
• You have not programmed
your Time Zone and Daylight
saving.
• Your DUALphone is behind a
proxy server.
• The handset gets the time and date from the
Internet. Connect the base station to the
Internet and wait for a few minutes.
• Select your time zone via Settings > Time
and Date > Time zone. Then select
Settings > Daylight saving and choose
Daylight saving if you are in a zone with
summertime, otherwise select Standard.
• In order for the SNTP (Simple Network Time
Protocol) to work, UDP/IP port 123 must be
set to open proxy.
I cannot make a
Skype to Skype call.
• You are not signed in.
• You have no Internet
connection.
• Choose Status > Sign in and enter your
Skype name and password when prompted
for it. If you have no Skype account, you can
create one via Status > Create new account.
• Please refer to “I cannot sign in to Skype”
under Advanced troubleshooting.
I cannot make a
SkypeOut call.
• You are not subscribing to this
service.
• You are out of Skype credits.
•You can buy SkypeOut at www.Skype.com.
• Check your available Skype credits via
Service > Skype Credit.
My SkypeOut call
does not reach the
person intended.
• You have not stored your
country code.
• Check that your country code is registered
via Settings > Phone settings > Region >
Country code. You may also need to check
your area code via Settings > Phone
settings > Region > Area code.
I cannot receive
Skype calls from
certain persons.
• You have specified restrictions
as to whom you want to
communicate with.
• The person is a blocked Skype
contact.
• You are signed out.
• Check the person who is unable to call you
via Settings > Privacy > Skype calls (or
SkypeIn calls). Select a privacy option
which allows the person to call you.
• Check if the Skype contact is blocked via
Settings > Manage blocked users.
Unblock if required.
• Sign in to your Skype account via Status >
Sign in to Skype.
My DUALphone does
not ring on incoming
calls.
• You have muted your handset.
• You have enabled Call divert,
which means that all incoming
Skype calls are forwarded.
• Adjust the volume via Settings > Tones >
Ring tones.
• Disable call forwarding via Settings > Call
divert > Call forward.
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I experience a bad
sound quality during
Skype calls.
• You are probably behind a
router which interferes with
the sound.
• Another unit (for instance a
computer) is using the Internet
connection.
• In order to obtain better sound, we
recommend that you open the specific port
shown under Settings > Advanced >
Internet settings > Skype ports to
incoming TCP and/or UDP traffic. However,
on some routers you cannot configure
incoming UDP traffic although you can still
configure rerouting of ports with incoming
TCP traffic. If you are using several Skype
clients on the same router, you must make
sure that they are not using the same Skype
Port.
• Free up bandwidth by ending other ongoing
Internet traffic or get an Internet connection
with more bandwidth.
I cannot send
voicemails.
• You are not subscribing to this
service.
• You can buy SkypeOut at www.Skype.com.
Check if your voicemail is active via Service
> Voicemail.
Landline and mobile
phones cannot call
me via SkypeIn.
• You are not subscribing to this
service.
• You are out of Skype credits.
• People calling your SkypeIn
number do not wait long
enough before they hang up.
• You can buy SkypeIn at www.Skype.com.
• Check your status via Service > SkypeIn.
• People calling you should allow the phone to
ring at least five times before they hang up
due to the delay before the SkypeIn call
reaches you.
I cannot call via my
landline connection.
• The base station is not
connected to your landline.
• The landline is out of order.
• The landline connection is
occupied by another phone in
the house.
• The base station is not turned
on.
• Connect the landline to your base station.
• Check your landline connection with a
traditional phone and hear if there is a
dialling tone. If not, contact your landline
provider.
• Check that the landline connection is not
occupied.
• Turn on the base station.
I cannot receive calls
via my landline
connection.
• You are using incorrect
landline country setting.
• Select the correct landline country setting via
Settings > Phone settings > Landline
country. Please note: The landline country
setting has no influence on Skype calls.
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I cannot access the
main menu Contacts.
• You are signed out. • Your contact list resides on a central Skype
server and is therefore visible only when you
are signed in. Sign in via Status > Sign in
to Skype.
I cannot see if a
Skype contact is
online as his or her
online status is
always shown as
• The contact in question has
not been authorised.
• Send an Authorisation request: From
Contacts, select Options > Advanced >
Request details. Whenever a person has
accepted your request, you will be able to
see his or her online status.
The main menu
History is suddenly
empty.
• You are signed out. • The History list is deleted whenever you sign
out. Sign in via Status > Sign in to Skype.
Please note: Old call details will not be
restored at the next sign in.
My friends cannot
fi nd me on Skype by
searching for my
e-mai l address.
• You have not confi gured your
data under My profi le.
• Save your e-mail address via Status > My
profi le > Private. Other Skype users cannot
see your e-mail address, they can only use it
for searching for you if they know the
address already.
The handset does
not charge when
placed in the charger.
• The handset is not placed
correctly in the charger.
• The charger is not connected
to the power outlet or it is not
turned on.
• The batteries are not inserted
correctly in the handset.
• Check that the charger makes a beep when
the handset is placed correctly.
• Check that the power supply is connected to
the outlet and that the unit is turned on.
• Check that the batteries are inserted
correctl y. Use only rechargeable batteries,
type Ni-MH.
I cannot turn the
handset on.
• The batteries are empty.
• The batteries are not inserted
correctly in the handset.
• Place the handset in the charger. The
handset will turn on automatically after
some time in the charger.
• Place the batteries correctly in the handset.
The display is black. • The handset is not turned on.
• The display contrast is wrong.
• Hold down for approximately two
seconds to turn on the handset.
• From the idle screen, press Menu > 555,
then select your preferred contrast setting.
There is no antenna
symbol in the upper
right hand corner of
the display.
• You are too far away from the
base station.
• The base station is not turned
on.
• Move the handset closer to the base station.
• Turn on the base station. The red LED light
must be on at all times.
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There is no antenna
symbol in the upper
right hand corner of
the display.
(continued)
• The handset is not registered. • Register the handset via Settings >
Cordless settings > Register handset.
I do not understand
the language on the
handset.
• You have chosen the wrong
language.
• From the idle screen, press Menu > 888,
then select your preferred language from
the list.
I cannot register the
handset to the base
station, the message
‘Open base station
could not be found’
is shown on the
handset.
• The base station is turned off.
• The base station is not in
registration mode.
• You are too far away from the
base station.
• Turn the base station on. The LED light on
the base station must be red.
• Press the Reset button on the back of the
base station, then press for Retry on the
handset.
• Move the handset closer to the base station
(for instance in the same room).
No Caller ID is shown
when I receive
landline calls.
• You are not subscribing to this
service with your landline
provider.
• You are using an incorrect
country setting.
• Contact your landline provider.
• Select the correct country setting via
Settings > Phone settings > Landline
country.
I do not get a new
line on my landline
connection when
sending a flash (by
pressing ).
• You are using an incorrect
country setting.
• Select the correct country setting via
Settings > Phone settings > Landline
country.
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QUESTION ANSWER
Why is the
DUALphone 3088 for
Skype better than a
Wi-Fi phone for
Skype?
Because it is more reliable (DECT), has no interference problems with other
wireless devices (Wi-Fi, Bluetooth), has a much longer talk time (more than 10
hours), standby time (more than 140 hours) and range (up to 300 meters). In
practice the DUALphone 3088 has a superior voice quality with increased distance
between the handset and the base station/router. This is due to less packet loss
and interference compared to a Wi-Fi phone. Furthermore, with the DUALphone
3088 you get a 2-in-1 telephone for both Skype and ordinary landline calls.
Where can I buy the
DUALPhone 3088?
You can buy the DUALphone 3088 at www.dualphone.net and
www.skype.com and retailers. Please visit www.dualphone.net for further
information.
What is a
DUALphone?
Your DUALphone combines two phones in one unit, allowing you to use Skype,
SkypeOut /SkypeIn as well as traditional telephony via landline. Thus, you can use
your DUALphone on two networks, for instance allowing you to establish a
conference call between users on both networks.
Is it easy to connect
my DUALphone to
the Internet?
Yes. It only requires you to connect the base station to a power outlet and to your
Internet connection. However, you might need a router/switch/hub if you want to
connect more units to the same Internet connection, for instance both your
computer and your DUALphone. We recommend that you use a peer2peer
friendly router for this purpose.
Are there any special
requirements on my
Internet connection?
Yes. You have to use an Internet connection that is “Always on”. Some broadband
connections demand that you log onto the Internet every time you wish to use it,
and the connection will automatically close after for example 20 minutes of
inactivity. Your DUALphone does not work with such connections, only with
‘Always on’ connections. Contact your Internet provider and get an “Always on”
connection. Possibly “Always on” can be enabled via your provider’s homepage.
Can my DUALphone
be updated with
new software?
Yes. Unlike many other products, the firmware of your DUALphone can be
updated to always give you access to the latest features.
What Skype services
does my DUALphone
support?
Your DUALphone supports Skype, SkypeOut, SkypeIn and Voicemail.
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What Skype features
does my DUALphone
support?
• Superior Skype sound quality
• Calling via Internet: Skype to other Skype users
• Calling via SkypeOut to ordinary telephone numbers
• Works with SkypeIn – enables reception of calls from ordinary telephone
numbers (PSTN)
• Works with Skype VoicemailTM (view, play, delete, record personal greeting)
• Skype conference call (invited party)
• View, search and call Skype contact list
• Skype Call Forwarding
• Skype Call Waiting
• Caller Identity with Skype name and picture of calling party
• Notification of missed calls, new voicemail
• Set your Skype online status (Offline, Away, Do Not Disturb etc.)
• View the status of your Skype contacts on the handset display
• View Call History of Skype and ordinary calls (30 entries)
• Contact list (Telephone book): 200 entries
• Create a new Skype account
• Manual and automatic sign-in to Skype account
• Edit my profile
• Update notification when new Skype and DUALphone software is available
• View Skype credits
What is SkypeOut? SkypeOut allows you to call ordinary phones and mobile phones at very competi-
tive prices. There might be restrictions applying to calls to special service numbers
in certain countries.
What is the price
of a call to
ordinary phones
and mobile phones
via SkypeOut?
You can make big savings. Check the prices at http://
www.skype.com/products/skypeout/rates/all_rates.html?currency=EUR
Is it expensive to use
Skype with a volume
based Internet
connection?
No. Skype does not take up much bandwidth. On average, Skype uses 0-0.5 Kbps
during standby and 3-16 Kbps during calls.
Does Skype work
behind a NAT router?
Yes. Skype works behind most NAT routers. We recommend that you use a
peer2peer friendly router.
Does my DUALphone
support several
languages in the
menus?
Yes. You can choose between 12 languages: Italian, Portuguese, Polish, Spanish,
Dutch, Finnish, Danish, Swedish, English, German and French
NOTE:
Russian will be available in a forthcoming firmware version.
Does my DUALphone
support connections
via proxy servers
and firewalls with
approval?
Yes. Your DUALphone supports HTTP or HTTPS proxies, authenticating HTTPS/SSL
and SOCKS5 proxies.
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In which countries
has the DUALphone
3088 been approved?
The DUALphone 3088 has been approved in the following European Union
Member States: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland Italy, Latvia, Lithuania,
Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,
The Netherlands, United Kingdom. Other countries: Iceland, Liechtenstein,
Norway, Bulgaria, Faroe Island, Greenland, Romania and Switzerland. Coming
soon: Australia, South Africa and New Zealand.
Can I use the
DUALphone as a
conference phone?
Yes, the DUALphone 3088 has a handsfree speakerphone, just as you can be the
invited party on a Skype conference call. DUALphone 3088 can also manage a
3-party call between landline and Skype calls.
Is it safe to call via
Skype?
Yes. All your Skype calls are encrypted, thus increasing the safety and protection
of personal information.
Is it safe to have my
user data on the
Skype server?
Yes. All your profile data and your contacts are located on a Skype Server, not on
your DUALphone. A digital signature, based on a public and a private key,
protects all profile data. The public key is used to encrypt the data, allowing only
the person with the right key to make the data readable again.
Can I make an
emergency call via
Skype?
No. Skype does not allow emergency calls, but provided you have an active
landline connection and your DUALphone is connected to the base station and
the base station is connected to the landline, you can route emergency calls via
this line. Please note that emergency calls can only be made when the base
station is connected to the power outlet and it is turned on. The phone cannot be
used during a power failure.
Can I protect myself
against harassment
via Skype?
Yes. You can always block certain persons from contacting you via Skype. You can
also prevent groups of persons from contacting you.
Can my DUALphone
use a static IP
address?
Yes. You may configure a static IP address.
Can I call ordinary
phones and mobile
phones via Skype?
Yes. However, this requires that your Skype account supports SkypeOut, a service
you can buy at www.skype.com. With SkypeOut you can call ordinary phones and
mobile phones at very competitive prices.
Can ordinary phones
and mobile phones
call me via Skype?
Yes. However, this requires that your Skype account supports SkypeIn, a service
you can buy at www.skype.com. With SkypeIn you get an ordinary phone
number that your contacts can call.
Can I take my
DUALphone with me
and use it in another
country?
Yes. Your DUALphone can be connected to the Internet anywhere with an active
Internet connection. The landline connection will also be working in other
countries.
What is the range of
my DUALphone?
The maximum distance between the handset and the base station depends on
the environment you are working in. However, you should typically have a range
of some 50 metres indoors and 300 metres outdoors.
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Is the handset GAP
compatible?
Your DUALphone uses a number of features specific to Skype. Therefore we
recommend that you do not use other handsets than the one provided with your
DUALphone.
Can I use several
handsets with the
same base station?
Yes. You will be able to use up to six handsets which can all take advantage of
the same Skype account. This is a coming feature.
Can I divert an
incoming Skype call?
Yes. However, this requires you to have Skype credits on your Skype account.
Can I check my Skype
credit status?
Yes, you can check your Skype credits from your DUALphone handset.
Is there an answering
machine in my
DUALphone?
Yes, provided your Skype account supports Voicemail, a service that you can buy
via www.skype.com. This allows you to divert all incoming Skype calls to your
voicemail.
Can I send instant
messages (chat) via
my DUALphone?
No.
Can I associate a
picture with my
Skype account?
Yes. However, you have to sign in to your Skype account via your computer and
upload the picture from there. Skype will automatically change the uploaded
picture to the correct size. In order to have the best picture quality we
recommend that you upload a 96 x 96 pixel picture. You can upload in JPG (.jpg)
as well as bitmap (.bmp) format.
Which protocol does
my DUALphone use?
The Skype part of your DUALphone uses a protocol of its own. The HTTP protocol
is used for Firmware updates and all data transmissions are encrypted.
How long is the talk
time on fully charged
batteries?
Minimum 10 hours.
How long is the
stand by time on
fully charged
batteries?
Up to 140 hours.
Do I need a
computer?
No, there is no need to have a computer – simply connect the DUALPhone base
station to your broadband router or modem. If you want to use the landline
connection feature, you will also need to connect the base station to the landline
connection.
How many Skype
contacts does the
DUALphone support?
200.
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QUESTION ANSWER
Which headset
works with the
DUALphone?
The connector is of the mono type and the plug size 2.5 mm. Please note that not
all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or
higher. We recommend that you use the Jabra EarWave boom with a universal
2.5mm jack. (Jabra p/n 100-73030000-50).
I don’t have a land-
line wall receptacle
near the place where
I want to put the
DUALphone base
station and I don’t
want to do install
new telephone wires
between the base
station and the
landline receptacle.
What do I do?
We recommend that you purchase a wireless phone jack, which can be installed
in 1 minute. Please visit www.wireless-phonejack.com.
Does the Skype
online status Do not
disturb work with
landline calls?
Yes, you will not be disturbed by any landline calls, but you can see the calls
under missed calls
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n CE Declaration of Conformity
This product is manufactured for RTX Products A/S. Please also refer to the introduction in the Installation Guide
and User Manual, guarantee and safety & warranty information sheets.
The DUALphone 3088 complies with the requirements of EC directives:
99/05/EC Directive for radio facilities and telecommunication terminals
Conformity with essential requirements of Council Directive 99/05/EC is assured according to:
R&TTE Directive 99/05/EC Standard: EN301406 V 1.5.1
Additionally, the DUALphone 3088 is in conformity with the directives below:
EMC Directive 89/336/EC Standard: EN301489 – 1 V 1.5.1
Standard: EN301489 – 6 V 1.2.1
Safety Directive 77/23/EC Standard: EN60950 – 1:2001 (1st edition)
Health/SAR Recommendation 99/519/EC Standard: EN50360, EN50385
Due to existing differences between public telecommunication networks in different states, this authentication
does not in itself constitute an unconditional guarantee of the successful operation of these units on every
network terminal point.
Intended use:
The DUALphone 3088 is designed to switch onto the analogue telephone network via the normal telephone
socket and a LAN interface on a broadband connection. Any other use is deemed as not intended use.
The company does not accept any claims resulting from unauthorised alterations or modifications not described
in this user manual.
Denmark, Noerresundby, 23-11-2006
Klaus Ahlbeck
RTX Products A/S
Stroemmen 6
9400 Noerresundby
Denmark
Telephone: +45 96322300
Fax: +45 96322310
CE DECLARATION OF CONFORMITY
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n End-user license agreement from Skype

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