User Manual
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| Document ID | 1663608 |
| Application ID | U7Taq5FCTdclGVHhjyQOGA== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 340.51kB (4256316 bits) |
| Date Submitted | 2012-03-27 00:00:00 |
| Date Available | 2012-03-27 00:00:00 |
| Creation Date | 2012-03-27 09:40:47 |
| Producing Software | Adobe PDF Library 9.9 |
| Document Lastmod | 2012-03-27 09:41:00 |
| Document Title | User Manual |
| Document Creator | Adobe InDesign CS5.5 (7.5.1) |
DUALphone 4088 HD Audio No PC Needed 2 Accounts user manual Handsfree DUALphone 4088 User Manual v8 and landline in one handset english In this user manual This is how the DUALphone works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How the manual is organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation and basic functions – section 1 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your handset at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to install the base station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to install the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First time start-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting started with Skype. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Create a new Skype account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sign in to Skype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Skype features supported by DUALphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Add a Skype contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Add a SkypeOut or landline contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Search for Skype users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call a Skype contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial a landline number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 12 12 13 15 15 17 18 18 20 21 22 22 22 23 24 Advanced functions – section 2 n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu tree of your DUALphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Skype settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change your online status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Choose auto or manual sign in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change your Skype profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change your password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Create a personal voicemail greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Listen to your voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the call alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust the ringing volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust the keypad tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 26 28 29 29 30 31 32 33 34 36 37 38 38 38 39 39 40 cont e nts english In this user manual Set the time and date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set the preferred line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the country code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the landline country setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the handset language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Register / deregister your handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internet settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust the earpiece volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connect a headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reset the phone and base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exchange contact details request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rename a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remove a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Block a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Character map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Start a new call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Skype Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Divert all calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . View call history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set privacy for calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial outgoing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial a telephone number from the outgoing calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 42 43 45 46 47 49 54 54 55 55 56 58 59 60 61 62 62 62 63 64 64 65 65 65 67 68 69 70 70 71 Support information – section 3 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Advanced troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CE Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 73 79 84 cont e nts english This is how the DUALphone works Your DUALphone could entirely change the way you think about using your telephone and using Skype. You can use your DUALphone to make and receive both landline and Skype calls. And, because Skype is built into your DUALphone, you no longer need a computer to use Skype. In order to use your DUALphone for Skype calls, the base station must be linked up with an active Internet connection. If you already have a computer linked up to your Internet connection, this device might occupy the connection port that is needed by the DUALphone base station. In this case you need a router, allowing you to attach more devices to your Internet connection. Attach the router to the Internet connection and connect your computer and the base station to the router. Should you have any questions regarding the use of the Internet and the router please contact your Internet provider. You will find more information on this issue under Advanced Troubleshooting. Please note: When installing a new router you should be aware that it might take some time – up to one hour – before it is properly registered with your Internet provider. To use Skype telephony via your DUALphone you need a Skype account as well as a user name and a password. Please see Getting started with Skype in the Installation and basic functions section. With Skype you call for free when talking to other Skype users – and you can buy a number of additional features to expand the possibilities of your DUALphone. Please see Skype services in the Installation and basic functions section. Broadband connection ( Router/Modem) base station landline operator handset T h is is h ow t h e D U A L p h on e wor k s english How the manual is organized This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information. New users: • Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper knowledge of the DUALphone. Section 3 is for FAQ and troubleshooting issues. How t h e manual is or g ani z e d english Section Installation and basic functions – Section 1 In the box • • • • • • • 1 cordless DUALphone handset 2 AAA rechargable batteries 1 desktop charger with power supply 1 DUALphone base station 1 power supply for base station 1 ethernet cable 1 telephone cable Should anything be missing, please contact your place of purchase. installation and basic functions english Section Your handset at a glance Earpiece Colour Display Displays the status of your handset. Loudspeaker/ringer For handsfree speakerphone and ringing (on the back of the DUALphone). Headset jack Key Pad Keys used for entering digits 0-9 and letters A-Z. For 3.5 mm jack (on the side of the DUALphone). Microphone Left soft Key. Selects the current menu item or confirms a setting, depending on the current screen. Right soft Key. Cancels the last action or returns to the previous screen, depending on the current screen. Call key. Initiates or answers a call. End/power key/Skype status. When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short key press. Navigation keys/Enter key. The outer keys navigate up, down, left and right. The Enter key in the centre selects/confirms a setting. When you are in text editor, changes to lower-case, upper-case or numeric entry. When you make a landline call, you can send a #-key by pressing the key shortly. If you wish to switch between an ongoing call and a call waiting, press the key down for a longer period of time. When you are in text editor, provides a symbol table. installation and basic functions english Section How to install the base station a) b) c) a) Connect on the base station to a telephone socket (if available), using the provided telephone cable and optional plug. b) Connect the power adapter to an active power outlet and connect adapter. on the base station to the power c) Connect on the base station to a LAN (Local Area Network) port on your broadband connection (modem, router, hub, switch etc.) using the provided Ethernet cable. The light indicator on the top has two functions: • Always on confirms that the Ethernet cable is connected. • Blinking indicates that the Ethernet cable is not connected. installation and basic functions english Section How to install the handset • Push the top of the battery compartment cover on the back of the handset inwards and downwards. • Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment. • Slide the battery compartment cover shut. • Connect the power adapter of the charging cradle to an active power outlet. • Place the handset in the charging cradle to charge the batteries. • Wait for 10 minutes and the batteries will be ready for first-time start-up. 1. 2. 5. 3. 4. Notes: • After completion of the full installation procedure we recommend that you charge the batteries fully before first use. This takes approximately 6 hours. • Normally, you need to be within 50 m of the base station to connect successfully. installation and basic functions english Section First time start-up You must complete the following steps the first time you use your DUALphone. Start by turning on the handset by pressing until the handset turns on. 1) Reset the base station by pressing the button on the back of the unit and insert the DUALphone in the cradle in order to register with the base station. The DUALphone screen informs you when ready for next step. 2) Find your preferred language using a language. 3) Confirm your selection by pressing left , then press left to select 4) You are then directed to the Skype Agreement. Use and then press left to accept the agreement. to read the entire text 5) You are then directed to Country setting for landline configuration. Use to find the country you are located in, then press left to select your country. 10 installation and basic functions Section english 6) Confirm the country code setting by pressing left . Alter your country code by inserting “+” followed by the country code number of your choice and press 7) If your country uses area codes, please enter the area code following the above procedure. Press left to continue. 8) Choose Sign in to Skype or Create new account by pressing left followed by Notes: • The country setting configures the landline telephony port. • If your country setting is not configured correctly, emergency calls may not work properly. • Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected. 11 installation and basic functions english Section Getting started with Skype You can configure your DUALphone with an existing Skype account during the first-time installation, or you can optionally create a new Skype account. You only need a Skype username and password defined by you to create a new account. You can enter further account details when your DUALphone has been configured and is online. Note: • Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony port. Create a new Skype account If you do not have a Skype account, follow this procedure. 1) Use left to select Create new account. 2) Use the keypad to enter a Skype name of your own choice and press 3) Use the keypad to enter a valid email address to be associated with your Skype account and press left 4) Press left press right 12 to select “Yes” and receive the Skype newsletter to your email, or to select “No” and receive no news from Skype to your email. installation and basic functions Section english 5) Use the keypad to enter a password and press the password by entering it again. . You are asked to confirm 6) You are then directed to the Skype Agreement. Use and then press left to accept. to read the entire text Notes: • Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or punctuation mark. If the name is already in use, you will be prompted to try another name. • Use to input symbols from the symbol table. • Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation mark, and you cannot use your Skype name as a password. • Please be patient as the creation of your Skype account may take several minutes to perform. • After you have created your Skype Name, it is strongly recommended that you register an email address for your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the event that you lose your password. Go to www.skype.com and sign in to your account. Then follow the on-screen instructions for registering an email address for your account. • To create a new account minimum one account must not be in use. It is not possible to create a new account if you are already signed in to both accounts. Sign in to Skype When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready before you sign in and beware of lowercase/upper-case and special characters. 1) Use left 13 to select Sign in to Skype. installation and basic functions Section english 2) Press left to sign in to the first Skype account, or use second Skype account. 3) Use the keypad to enter your Skype name and press 4) Use the keypad to enter your password and press to sign in to the 5) You are now asked whether you want to save your Skype name and password for automatic sign-in. Press left to accept, right to decline. Notes: • Use to change to lower-case, upper-case, or numeric entry when entering your Skype name and password. • Us to input symbols from the symbol table. • If you have forgotten your Skype password go to www.skype.com and choose “Sign in”. Then choose “Forgot your password?” and follow the directions on your computer screen. • Please be patient as synchronization of Skype contacts might take several minutes. • It is possible to be signed in to two different Skype accounts on one base station, and hereby on two handsets. If a Skype account is already in use on the base station, the Skype name and status will be displayed on the dual account screen. If an account is not in use it will be displayed as “Not in use”, and you can sign in with your Skype name and password. It is also possible to be signed in with more handsets on the same Skype account, up to four handsets can be registered on the same base station. 14 installation and basic functions english Section Skype features supported by DUALphone After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including: SkypeOut Allows you to make calls to ordinary landline and mobile phones. Online number Provides you with an ordinary phone number for receiving Skype calls on your DUALphone from ordinary landline and mobile phones. Skype Voicemail Skype Voicemail allows you to send and receive voicemail messages and record a greeting. All of these features are supported by your new DUALphone and are available at www.skype.com. Please visit www.dualphone.net to explore which future Skype features your DUALphone supports. Main Display The main display of your DUALphone provides various status indicators and access to the Skype menu-based interface. The illustration below shows the main screen and its elements. Radio signal status and notifications Battery status Skype™ online status Current time (Left) Action 15 installation and basic functions (Right) Action english Section Radio signal status Indicates the strength of the radio signal. No radio signal. Radio signal. Battery status Indicates the status of the battery. Low level. Partially charged. Fully charged. Charging. Notifications Displays notification icons. Missed call. Call forward to your skype voicemail is activated. Call forward to a landline/mobile number is activated. New voicemail. Exchange contact details request. Silent mode is active. Keypad locked. Skype credit is close to expiry. Headset connected. Skype online status Indicates your current Skype online status. Online. Away. Do not Disturb. Indicates you are busy. Offline (not signed in). Invisible. Still online, but unseen by others. Current time The currently set time. Skype credit Your current Skype credit balance. Action Left soft key. Selects the current menu item or confirms a setting, depending on the current screen. Action Right soft key. Cancels the last action or returns to the previous screen, depending on the current screen. Short cut to outgoing calls. Short cut to all call history. Short key press is a short cut to the Skype status menu. Short cut to search Skype users. Intercom. 16 installation and basic functions english Section Main Menu The main menu provides easy access to all of your Skype and DUALphone settings. 1) From idle screen just press left to enter the main menu. 2) Use or to navigate and highlight an item. Select by pressing left go back by pressing right or The following table outlines the main menu items: 17 Contacts Your contact list and the current Skype status of your contacts. History Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact details. Add Contact Adds a Skype user or SkypeOut number to your contact list. Intercom Call between handsets. Status Sign in to Skype, create a new account, change your profile, change your password, choose auto sign-in. Search Searches for Skype contacts online. Services View Skype credit, Skype Online Number and Skype Voicemail status. Settings Settings for call divert, privacy, sounds, time and date, manage blocked users, cordless settings, phone settings, information and advanced settings. installation and basic functions english Section Contacts Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list. Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list. When you add a name to your list, an exchange contact details request is sent to the user. The user can accept or decline the request. When a request is accepted, you can see when your contacts are online and make calls to them. You can also view their personal profile details. Add a Skype Contact To add a Skype contact, press left 1) Use to select Menu, then: to go to Add Contact, select by pressing left 2) Press left to select Skype. 3) Use the keypad to enter the Skype name or full name and press 4) Press left to select “Yes” and let your newly added contact see when you are online, or press right to select “No” such that you appear offline to this contact. 18 installation and basic functions Section english 5) Confirm by pressing right details by pressing left back or send a request to exchange contact Notes: in step 4, an exchange contact details request is sent to the contact. When it has • After you press left been sent, a confirmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status. • Please be patient as synchronization of Skype contacts might take several minutes. • Use “Echo/Sound Test Service” to test your Skype connection. Calling Echo/Sound Test Service will launch an automated testing robot that allows you to record and play back sound. 19 installation and basic functions english Section Add a SkypeOut or landline contact To add a SkypeOut or landline contact, press left 1) Use to select Menu, then: to go to Add Contact, select by pressing left 2) Use to enter a phone number for use with SkypeOut or landline. Select by pressing left 3) Use the keypad to enter the contact’s name and press 4) Use the keypad to enter the full phone number and press SkypeOut numbers (even local numbers) must be entered in the following format: “+” followed by “country code”, “area code” and “number”. Notes: • Use to change to lower-case, upper-case or numeric entry. • Use to input symbols from the symbol table. • SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut. Search for “call phones and mobiles”. 20 installation and basic functions english Section Search for Skype users to select Menu, then: To search for Skype users, press left 1) Use to go to Search, select by pressing left 2) Use the keypad to enter the Skype name or full name name and press 3) Use left 4) Use or to navigate and highlight a name from the list, select by pressing to highlight Add to contacts, select by pressing left Notes: • Use to change to lower-case, upper-case or numeric entry. • Use to input symbols from the symbol table. • Other options available during a search include: Search again – Repeats the search. Call – Calls the selected name. View profile – Displays the selected name’s profile. • You can stop a search at any time by pressing 21 installation and basic functions english Section Make and receive calls The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls and Online Number calls. Furthermore, you can use your phone for landline telephony. Call a Skype contact To make a Skype call: 1) Press right to select Contacts. 2) Use to select a contact from the list. or 3. Press to call. Wait for the call to connect, ring, and be answered. to end the call. Dial a landline number To dial a landline number: 1) Use the keypad to enter the number. Press 22 installation and basic functions to call the number. Press Section english 2) Use to select landline or SkypeOut and press 3) Wait for the call to connect, ring and be answered. Press to end the call. Notes: • You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options: 1) Always landline 2) Always SkypeOut 3) Always ask Receive a call When someone calls you, the ringing tone sounds and the incoming call message is displayed. To receive a Skype, Online number or landline call: 23 1) Press to receive the call. 2) Press to end the call. installation and basic functions english Section 24 Troubleshooting This is a guide to the most common problems that may occur during installation or use of your DUALphone. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.dualphone.net for more information. Problem Possible cause Solution My DUALphone does not work • The software needs to be updated to the latest version. • Go to the Setting menu and select Advanced settings and Firmware update. Select the latest software version and confirm to update. I cannot sign in to Skype • Skype does not accept your Skype name and/or password. • Check if you are using the correct Skype name and password. Beware of upper-case/ lower-case letters and numeric numbers. Screen displays: “Network connection lost” and the base station light indicator is blinking slowly • The Ethernet cable is not connected. • Check that the Ethernet cable between on the base station and the LAN port on your broadband connection (modem, router, hub, switch etc.) is connected properly. I cannot make a Skype call • The Ethernet cable is not connected. • Check that the Ethernet cable between on the base station and the LAN port on your broadband connection (modem, router, hub, switch etc.) is connected properly. • The router or the modem is not turned on. • Turn on the power to the modem or router and reset the base station. • The base station cannot retrieve the IP address • In Internet settings, check that the IP mode corresponds to the IP mode of your Internet connection or you are behind a proxy server. Check the user manual for the proxy settings guidance. • You are not signed in as a Skype user. • Go to the status menu and select Sign in as a Skype user. From there refer to the section “Sign in to Skype” in this guide. No display • The batteries are discharged. • Charge or replace the batteries. Handset is not registering • Base station is not ready for registration. • Reset the base station by pressing the key on the back of the base station and try to register again. • The charging cradle is not connected. • Make sure the power supply is properly connected to the charging cradle and that the power is on. • There are no batteries in the handset. • Make sure the batteries are correctly fitted into the handset. Reset the base station and try to register again. installation and basic functions english Section Problem Possible cause Solution Handset is not registering • The base station is not connected. • Make sure that the power supply is properly connected to on the base station and that the power is on. • You are out of range of the base station. • Move closer to the base station. • The handset is not registered. • Register the handset. • The base station is not connected to power. • Make sure the power supply is properly on the base station and connected to that the power is on. • The cradle is not powered. • Connect the power adapter of the charging cradle to an active power outlet. • The handset is not placed properly in the charging cradle. • Place the handset correctly in the charging cradle. • The batteries are not inserted correctly. • Check the position of the batteries. • The Skype status is set to offline or do not disturb. • Set your Skype status to online. • The handset ringer may be off. • Increase the ringer volume. • The handset may be too far away from the base station. • Move closer to the base station. (continued) No connection between handset and base station Handset on the charging cradle does not charge Handset does not ring Notes: • This Installation Guide covers the basic installation process and the most common features of your DUALphone. • For more advanced functionality descriptions you should consult the User Manual found at www.dualphone.net 25 installation and basic functions Section Advanced functions – Section 2 Menu tree of your DUALphone The following menu trees show how the different features are accessed through the handset. Left right are generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press left for Menu. MAIN MENU level 1 Contacts Call Edit before call Send Voicemail View Profile Advanced History All calls Missed Calls Incoming Calls Outgoing Calls Voicemails Contacts requests Add Contact Skype Phone Number Intercom 26 Internal call to all Handset 1 Handset 2..4 A dvanc e d functions level 2 and level 3 Skype SkypeOut or landline View Contact’s Skype Profile Rename Remove Edit Block/Unblock Request Details Call Send Voicemail Details Delete Block View Profile Add to Contacts Clear List Play Call Send Voicemail Details Delete View Profile Add to Contacts My Greeting Accept Decline Decline and block Remove and Block Remove Section MAIN MENU level 1 Status Sign In To Skype Create New Account Change Status Sign Out My Profile Change Password Auto Sign In level 2 level 3 Offline Online Away Do not disturb Invisible Details shown to all Private Automatically Promt Search Services Skype Credit Online Number Voicemail Settings Call Divert Privacy Manage blocked users Tones Call Forward Call forward number Voicemail Welcome message Skype Calls Anyone Contacts If details shared Online Number Calls Anyone Contacts Known numbers Incoming Alert Type Ring tones Landline ring tones Intercom ring tones Ringing Ring once Beep once Silent Melody 1 ... Beep Silent Melody 1 ... Beep Silent Melody 1 ... Beep Ringing Volume Notification Alert Confirmation tone Keypad tones 27 A dvanc e d functions Beep Silent On Off Section MAIN MENU level 1 level 2 Settings Time & Date Time Time Zone Daylight Savings Time format Time Separator Date Date format Date Separator Time Server Time Server URL (continued) Cordless Settings Phone Settings Register handset Handset name Deregister handset Handset 1 Handset 2 Handset 3 Handset 4 Registrations Language Dansk Deutch English …. …. Preferred Line Distance prefix Region Landline Country Information Advanced level 3 Internet settings Firmware update Landline SkypeOut Always ask Country Code Area Code Australia Belgique Denmark … IP mode Skype proxy Firmware proxy Latest Firmware Current Firmware All Firmware vers. Skype ports Reset Emergency calls Please note: • Skype does not allow emergency calls. Such calls are always routed to the landline connection. Therefore it is important that you set the correct landline country. Do not forget that your DUALphone has to be connected to a power outlet in order to work. Your DUALphone will not function during a power failure. 28 A dvanc e d functions Section Skype settings Change your online status Your online status can be seen by all Skype contacts authorised by you. For more on this, please see Main display in the Installation and basic functions section. For more on authorisations, please see Exchange contact details request in this section of the manual. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Status. 3) Press and left to select Change status. 4) Press and left or just press left to select your preferred status (Online, Away, Do not disturb, Invisible, Offline). Notes: • Alternatively, you can also press from the idle screen in order to change your Skype status. • When you select Do not disturb, you mute all incoming Skype as well as landline calls. 29 A dvanc e d functions Section Choose auto or manual sign in Your first sign in has to be manual, but after that you can activate Auto sign in and sign in to your Skype account automatically, in case you should turn off the base station or the handset. If you activate Prompt, you have to enter your Skype password every time you sign in. We therefore recommend that you choose Auto sign in. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Status. 3) Press and left to select Auto sign in. 4) Press and left or just press left (Automatically, Prompt). to select your preferred sign in mode We suggest that you note your Skype name and your Skype password here for future reference: My Skype name: __________________________ My Skype password: ________________________ Note: • When in the text editor, press 30 A dvanc e d functions to switch between lowercase, uppercase and numerical entry.
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