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2014-12-11

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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
Appendix
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
What You Can Do with This Machine
User Guide
TABLE OF CONTENTS
How to Read the Manuals.................................................................................................................................6
Symbols Used in the Manuals.......................................................................................................................6
Model-Specific Information...............................................................................................................................7
Names of Major Features..................................................................................................................................8
1. What You Can Do with This Machine
I Want to Save Paper.........................................................................................................................................9
I Want to Convert Documents to Electronic Formats Easily..........................................................................10
I Want to Register Destinations.......................................................................................................................11
I Want to Operate the Machine More Effectively.........................................................................................12
You Can Customize the [Home] Screen as You Like.....................................................................................13
You Can Make Copies Using Various Functions...........................................................................................14
You Can Print Data Using Various Functions.................................................................................................15
You Can Utilize Stored Documents.................................................................................................................16
You Can Send and Receive Faxes without Paper.........................................................................................17
You Can Send and Receive Faxes Using the Internet...................................................................................19
You Can Use the Facsimile and the Scanner in a Network Environment....................................................21
You Can Prevent Information Leakage (Security Functions).........................................................................22
You Can Monitor and Set the Machine Using a Computer.........................................................................23
You Can Prevent an Unauthorized Copy.......................................................................................................24
2. Getting Started
Guide to Names and Functions of Components............................................................................................25
Guide to Components (mainly Europe).................................................................................25
Guide to Components (mainly Asia)......................................................................................27
Guide to Components (mainly North America)....................................................................30
Guide to Functions of the Machine's Options................................................................................................33
Guide to Functions of the Machine's External Options (mainly Europe)............................33
Guide to Functions of the Machine's External Options (mainly Asia).................................34
Guide to Functions of the Machine's External Options (mainly North America)................34
Guide to the Names and Functions of the Machine's Control Panel...........................................................35
How to Use the [Home] Screen......................................................................................................................38
Adding Icons to the [Home] Screen...........................................................................................................39
Registering Functions in a Program.................................................................................................................44
Example of Programs...................................................................................................................................46
1
Turning On/Off the Power..............................................................................................................................48
Turning On the Main Power........................................................................................................................48
Turning Off the Main Power........................................................................................................................48
When the Authentication Screen is Displayed...............................................................................................50
User Code Authentication Using the Control Panel..................................................................................50
Logging In Using the Control Panel............................................................................................................50
Logging Out Using the Control Panel.........................................................................................................51
Placing Originals..............................................................................................................................................52
Placing Originals on the Exposure Glass (mainly Europe)..................................................52
Placing Originals on the Exposure Glass (mainly Asia).......................................................52
Placing Originals on the Exposure Glass (mainly North America)......................................53
Placing Originals in the Auto Document Feeder.......................................................................................54
3. Copy
Basic Procedure................................................................................................................................................55
Auto Reduce/Enlarge......................................................................................................................................57
Duplex Copying...............................................................................................................................................59
Specifying the Original and Copy Orientation.........................................................................................61
Combined Copying.........................................................................................................................................62
One-Sided Combine...................................................................................................................................63
Two-Sided Combine....................................................................................................................................64
Copying onto Custom Size Paper from the Bypass Tray..............................................................................67
Copying onto Envelopes.................................................................................................................................68
Sort....................................................................................................................................................................70
Changing the Number of Sets....................................................................................................................70
Storing Data in the Document Server.............................................................................................................72
4. Fax
Basic Procedure for Transmissions (Memory Transmission)..........................................................................73
Sending Originals Using the Exposure Glass (Memory Transmission)...................................................74
Registering a Fax Destination......................................................................................................................75
Deleting a Fax Destination..........................................................................................................................76
Transmitting while Checking Connection to Destination (Immediate Transmission)...................................78
Sending Originals Using the Exposure Glass (Immediate Transmission)................................................79
Canceling a Transmission................................................................................................................................80
2
Canceling a Transmission Before the Original Is Scanned......................................................................80
Canceling a Transmission While the Original Is Being Scanned.............................................................80
Canceling a Transmission After the Original Is Scanned (While a Transmission Is in Progress)...........81
Canceling a Transmission After the Original Is Scanned (Before a Transmission Is Started)................81
Sending at a Specific Time (Send Later)........................................................................................................83
Storing a Document.........................................................................................................................................84
Sending Stored Documents.........................................................................................................................85
Printing the Journal Manually..........................................................................................................................87
5. Print
Quick Install......................................................................................................................................................89
Displaying the Printer Driver Properties..........................................................................................................90
Standard Printing..............................................................................................................................................91
When Using the PCL 6 Printer Driver..........................................................................................................91
Locked Print.......................................................................................................................................................92
Sending a Locked Print File.........................................................................................................................92
Printing a Locked Print File Using the Control Panel..................................................................................92
Hold Print..........................................................................................................................................................94
Sending a Hold Print File.............................................................................................................................94
Printing a Hold Print File Using the Control Panel.....................................................................................94
Stored Print........................................................................................................................................................96
Sending a Stored Print File..........................................................................................................................96
Printing a Stored Print File Using the Control Panel...................................................................................97
6. Scan
Basic Procedure When Using Scan to Folder................................................................................................99
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information.....
....................................................................................................................................................................100
Registering an SMB Folder.......................................................................................................................102
Deleting an SMB Registered Folder.........................................................................................................105
Entering the Path to the Destination Manually........................................................................................105
Basic Procedure for Sending Scan Files by E-mail......................................................................................107
Registering an E-mail Destination.............................................................................................................108
Deleting an E-mail Destination.................................................................................................................109
Entering an E-mail Address Manually.....................................................................................................110
3
Basic Procedure for Storing Scan Files........................................................................................................111
Checking a Stored File Selected from the List.........................................................................................112
Specifying the File Type................................................................................................................................113
Specifying Send Settings...............................................................................................................................114
7. Document Server
Storing Data...................................................................................................................................................115
Printing Stored Documents............................................................................................................................117
8. Web Image Monitor
Displaying Top Page.....................................................................................................................................119
Viewing Received Fax Documents Using Web Image Monitor.................................................................121
9. Adding Paper and Toner
Loading Paper into Paper Trays...................................................................................................................123
Loading Paper into Tray 1........................................................................................................................123
Loading Paper into Trays 2 and 3...........................................................................................................124
Loading Paper into the Bypass Tray.............................................................................................................127
Settings to Use the Bypass Tray under the Printer Function....................................................................129
Loading Orientation-Fixed Paper or Two-Sided Paper..............................................................................132
Recommended Paper Sizes and Types........................................................................................................135
Thick Paper.................................................................................................................................................138
Envelopes...................................................................................................................................................139
Adding Toner.................................................................................................................................................142
Sending Faxes or Scanned Documents When Toner Has Run Out......................................................143
Disposing of Used Toner...........................................................................................................................144
10. Troubleshooting
Indicators........................................................................................................................................................145
When an Indicator for the [Check Status] Key Is Lit....................................................................................146
Panel Tone......................................................................................................................................................148
When You Have Problems Operating the Machine...................................................................................149
When Messages Are Displayed on the Control Panel...............................................................................154
Messages Displayed When Using the Copy/Document Server Function...........................................154
Messages Displayed When Using the Facsimile Function.....................................................................156
Messages Displayed When Using the Printer Function..........................................................................169
Messages Displayed When Using the Scanner Function......................................................................182
4
When Messages Are Displayed on Your Computer Screen.....................................................................197
Messages Displayed When Using the Scanner Function......................................................................197
11. Appendix
Trademarks.....................................................................................................................................................203
INDEX...........................................................................................................................................................205
5
How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates instructions stored in a file on a provided CD-ROM.
(mainly Europe and Asia), (mainly Europe), or (mainly Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by two symbols. Read the
information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see p.7 "Model-Specific
Information".
6
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
CMR015
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
•CODE XXXX -27, -29
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
•CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
•If your machine is a region A model and "CODE XXXX -27" is printed on the label, see
"(mainly Europe)".
•If your machine is a region A model and "CODE XXXX -29" is printed on the label, see
"(mainly Asia)".
7
Names of Major Features
In this manual, major features of the machine are referred to as follows:
•Auto Document Feeder ADF
8
1. What You Can Do with This Machine
You can search for a description by what you want to do.
I Want to Save Paper
BRL059S
Printing multi-page documents on both sides of sheets (Duplex Copy)
See "Duplex Copying", Copy/ Document Server .
Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax))
See "Combined Copying", Copy/ Document Server .
See "Combine Two Originals", Fax .
Printing received faxes on both sides of sheets (2 Sided Print)
See "Two-Sided Printing", Fax .
Converting received faxes to electronic formats (Paperless Fax)
See "Confirming/Printing/Deleting Received and Stored Documents", Fax .
Sending files from the computer without printing them (LAN-Fax)
See "Sending Fax Documents from Computers", Fax .
Checking how much paper is saved ([Information] screen)
See "How to Use the [Information] Screen", Getting Started .
9
I Want to Convert Documents to Electronic
Formats Easily
BQX138S
Sending scan files
See "Basic Procedure for Sending Scan Files by E-mail", Scan .
Sending the URL of the folder in which scan files are stored
See "Sending the URL by E-mail", Scan .
Storing scan files in a shared folder
See "Basic Procedure When Using Scan to Folder", Scan .
Storing scan files on media
See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan .
Converting transmitted faxes to electronic formats and sending them to a computer
See "Overview of Folder Transmission Function", Fax .
Managing and using documents converted to electronic formats (Document Server)
See "Relationship between Document Server and Other Functions", Copy/ Document Server .
1. What You Can Do with This Machine
10
I Want to Register Destinations
BRL060S
Using the control panel to register destinations in the Address Book
See "Registering Entered Destinations to the Address Book", Fax .
See "Registering a destination in the address book manually", Scan .
Using Web Image Monitor to register destinations from a computer
See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax .
Downloading destinations registered in the machine to the LAN-Fax driver destination list
See "Using the machine's Address Book as the LAN-Fax destination list", Fax .
I Want to Register Destinations
11
I Want to Operate the Machine More
Effectively
BQX139S
Registering and using frequently-used settings (Program)
See "Registering Functions in a Program", Convenient Functions .
Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document
Server/Fax/Scanner))
See "Changing the Default Functions of the Initial Screen", Convenient Functions .
Registering frequently-used printing settings to the printer driver
See "Using One Click Presets", Print .
Changing the initial settings of the printer driver to frequently-used printing settings
See "Displaying the Printing Preferences Dialog Box", Print .
Adding shortcuts to frequently used programs or Web pages
See "Adding Icons to the [Home] Screen", Convenient Functions .
Changing the order of the function and shortcut icons
See "Changing the Order of Icons on the [Home] Screen", Convenient Functions .
1. What You Can Do with This Machine
12
You Can Customize the [Home] Screen as You
Like
The icons of each function are displayed on the [Home] screen.
CMQ001
• You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs
or Web pages can be recalled easily by pressing the shortcut icons.
•You can display only the icons of functions and shortcuts that you use.
• You can change the order of the function and shortcut icons.
• For details about the features on the [Home] screen, see "How to Use the [Home] Screen", Getting
Started .
You Can Customize the [Home] Screen as You Like
13
You Can Make Copies Using Various Functions
• You can reduce or enlarge the copy image. With the Auto Reduce/Enlarge function, the machine
automatically calculates the reproduction ratio based on the sizes of the originals and the paper
you have specified.
•Copier functions such as Duplex and Combine allow you to save on paper by copying multiple
pages onto single sheets.
• You can copy onto various types of paper such as envelopes and OHP transparencies.
• You can sort copies.
• See Copy/ Document Server .
1. What You Can Do with This Machine
14
You Can Print Data Using Various Functions
• This machine supports network and local connections.
•You can send PDF files directly to the machine for printing, without having to open a PDF
application.
• You can print or delete print jobs stored on the machine's hard disk, which have been previously
sent from computers using the printer driver. The following types of print jobs can be selected:
Sample Print, Locked Print, Hold Print, and Stored Print.
• You can collate printed paper.
• You can print files stored on a removable memory device and specify print conditions such as print
quality and print size.
• See Print .
You Can Print Data Using Various Functions
15
You Can Utilize Stored Documents
You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk.
With Web Image Monitor, you can use your computer to search for, view, print, delete, and send
stored files via the network. You can also change print settings and print multiple documents (Document
Server).
• You can retrieve stored documents scanned in scanner mode to your computer.
•Using the file format converter, you can download documents stored in copier, Document Server,
or printer mode to your computer.
• For details about the Document Server in copier mode and how to use the Document Server, see
"Storing Data in the Document Server" and "Document Server", Copy/ Document Server .
•For details about the Document Server in printer mode, see "Saving and Printing Using the
Document Server", Print .
•For details about the Document Server in fax mode, see "Storing a Document", Fax .
•For details about the Document Server in scanner mode, see "Storing and Saving the Scanned
Documents", Scan .
1. What You Can Do with This Machine
16
You Can Send and Receive Faxes without
Paper
Reception
You can store and save received fax documents as electronic formats in the machine's hard disk
without printing them.
You can use Web Image Monitor to check, print, delete, retrieve, or download documents using
your computer (Storing received documents).
• See "Confirming/Printing/Deleting Received and Stored Documents", Fax .
Transmission
You can send a fax from your computer over the network (Ethernet or wireless LAN) to this
machine, which then forwards the fax via its telephone connection (LAN-Fax).
You Can Send and Receive Faxes without Paper
17
• To send a fax, print from the Windows application you are working with, select LAN-Fax as
the printer, and then specify the destination.
•You can also check the sent image data.
• For details about the machine's settings, see "Network Settings Requirements", Connecting the
Machine/ System Settings .
•For details about how to use the function, see "Fax via Computer", Fax .
1. What You Can Do with This Machine
18
You Can Send and Receive Faxes Using the
Internet
E-mail Transmission and Reception
This machine converts scanned document images to e-mail format, and transmits and receives this
data over the Internet.
•To send a document, specify an e-mail address instead of dialing the destination telephone
number (Internet Fax and e-mail transmission).
• This machine can receive e-mail messages via Internet Fax or from computers (Internet Fax
Reception and Mail to Print).
• Internet Fax compatible machines and computers that have e-mail addresses can receive e-
mail messages via Internet Fax.
IP-Fax
The IP-Fax function sends or receives documents between two facsimiles directly via a TCP/IP
network.
• To send a document, specify an IP address or host name instead of a fax number (IP-Fax
Transmission).
• This machine can receive documents sent via Internet Fax (IP-Fax Reception).
• Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public
switched telephone network (PSTN).
• For details about settings, see "Network Settings Requirements", Connecting the Machine/ System
Settings .
You Can Send and Receive Faxes Using the Internet
19
• For details about how to transmit and receive documents over the Internet, see "Transmission" and
"Reception", Fax .
1. What You Can Do with This Machine
20
You Can Use the Facsimile and the Scanner in
a Network Environment
• You can send scan files to a specified destination using e-mail (Sending scan files by e-mail).
•You can send scan files directly to folders (Sending scan files by Scan to Folder).
• You can use this machine as a delivery scanner for the ScanRouter delivery software*1 (Network
delivery scanner). You can save scan files in the delivery server or send them to a folder in a
computer on the same network.
• You can use Web Services on Devices (WSD) to send scan files to a client computer.
*1 The ScanRouter delivery software is no longer available for sale.
• See Fax , Scan , or Connecting the Machine/ System Settings .
You Can Use the Facsimile and the Scanner in a Network Environment
21
You Can Prevent Information Leakage
(Security Functions)
CJQ608
• You can protect documents from unauthorized access and stop them from being copied without
permission.
•You can control the use of the machine, as well as prevent machine settings from being changed
without authorization.
• By setting passwords, you can prevent unauthorized access via the network.
• You can erase or encrypt the data on the hard disk to prevent the information from leaking out.
• You can limit the volume of the usage of the machine for each user.
• See Security Guide .
1. What You Can Do with This Machine
22
You Can Monitor and Set the Machine Using a
Computer
Using Web Image Monitor, you can check the machine's status and change the settings.
You can check which tray is running out of paper, register information in the Address Book, specify the
network settings, configure and change the system settings, manage jobs, print the job history, and
configure the authentication settings.
• See Connecting the Machine/ System Settings or Web Image Monitor Help.
You Can Monitor and Set the Machine Using a Computer
23
You Can Prevent an Unauthorized Copy
You can print embedded pattern on paper to prevent them from being copied.
• Using the printer driver, you can embed a pattern in the printed document. If the document is
copied on a machine with the Copy Data Security unit, protected pages are grayed out in the
copy, preventing confidential information from being copied. Protected fax messages are grayed
out before being transmitted or stored. If a document protected by unauthorized copy guard is
copied on a machine that is equipped with the Copy Data Security unit, the machine beeps to
notify users that unauthorized copying is being attempted.
If the document is copied on a machine without the Copy Data Security Unit, the hidden text
becomes conspicuous in the copy, showing that the copy is unauthorized.
•Using the printer driver, you can embed text in the printed document for unauthorized copy
prevention. If the document is copied, scanned, or stored in a Document Server by a copier or
multifunction printer, the embedded text appears conspicuous in the copy, discouraging such
unauthorized copying.
• For details, see the printer driver Help, Print , and Security Guide .
1. What You Can Do with This Machine
24
2. Getting Started
This chapter describes how to start using this machine.
Guide to Names and Functions of Components
Guide to Components (mainly Europe)
• Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If
the machine overheats, a fault might occur.
Front and left view
CMR001
12
3
4
5
6
7
89
10
1. Exposure glass cover or ADF
(The illustration shows the ADF.)
Lower the exposure glass cover or the ADF over originals placed on the exposure glass.
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
2. Extenders
Raise these extenders to support large paper.
3. Control panel
See p.35 "Guide to the Names and Functions of the Machine's Control Panel".
4. Internal tray
Copied/printed paper and fax messages are delivered here.
25
5. Front cover
Open to access the inside of the machine.
6. Paper tray
Load paper here.
7. Paper tray unit (Tray 2 and Tray 3)
Load paper here.
8. Main power switch
To operate the machine, the main power switch must be on. If it is off, turn the switch on.
9. Ventilation holes
Prevent overheating.
10. Internal tray guide
Open out and raise the end fence to support large paper.
Front and right view
1. Exposure glass
Place originals face down here.
2. Right cover
Open this cover to remove jammed paper fed from the paper tray.
3. Bypass tray
Use to copy or print on OHP transparencies and label paper (adhesive labels).
4. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
5. Extender
Pull this extender out when loading paper in the bypass tray.
2. Getting Started
26
6. Lower right cover
Open this cover when a paper jam occurs.
Rear and left view
CMR016
1
1. Ventilation holes
Prevent overheating.
Guide to Components (mainly Asia)
• Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If
the machine overheats, a fault might occur.
Guide to Names and Functions of Components
27
Front and left view
CMR001
12
3
4
5
6
7
89
10
1. ADF
Lower the ADF over originals placed on the exposure glass.
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
2. Extenders
Raise these extenders to support large paper.
3. Control panel
See p.35 "Guide to the Names and Functions of the Machine's Control Panel".
4. Internal tray
Copied/printed paper and fax messages are delivered here.
5. Front cover
Open to access the inside of the machine.
6. Paper tray
Load paper here.
7. Paper tray unit (Tray 2 and Tray 3)
Load paper here.
8. Main power switch
To operate the machine, the main power switch must be on. If it is off, turn the switch on.
9. Ventilation holes
Prevent overheating.
10. Internal tray guide
Open out and raise the end fence to support large paper.
2. Getting Started
28
Front and right view
1. Exposure glass
Place originals face down here.
2. Right cover
Open this cover to remove jammed paper fed from the paper tray.
3. Bypass tray
Use to copy or print on OHP transparencies and label paper (adhesive labels).
4. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
5. Extender
Pull this extender out when loading paper in the bypass tray.
6. Lower right cover
Open this cover when a paper jam occurs.
Guide to Names and Functions of Components
29
Rear and left view
CMR016
1
1. Ventilation holes
Prevent overheating.
Guide to Components (mainly North America)
• Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If
the machine overheats, a fault might occur.
Front and left view
CMR001
12
3
4
5
6
7
89
10
2. Getting Started
30
1. ADF
Lower the ADF over originals placed on the exposure glass.
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
2. Extenders
Raise these extenders to support large paper.
3. Control panel
See p.35 "Guide to the Names and Functions of the Machine's Control Panel".
4. Internal tray
Copied/printed paper and fax messages are delivered here.
5. Front cover
Open to access the inside of the machine.
6. Paper tray
Load paper here.
7. Paper tray unit (Tray 2 and Tray 3)
Load paper here.
8. Main power switch
To operate the machine, the main power switch must be on. If it is off, turn the switch on.
9. Ventilation holes
Prevent overheating.
10. Internal tray guide
Open out and raise the end fence to support large paper.
Front and right view
Guide to Names and Functions of Components
31
1. Exposure glass
Place originals face down here.
2. Right cover
Open this cover to remove jammed paper fed from the paper tray.
3. Bypass tray
Use to copy or print on OHP transparencies and label paper (adhesive labels).
4. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
5. Extender
Pull this extender out when loading paper in the bypass tray.
6. Lower right cover
Open this cover when a paper jam occurs.
Rear and left view
CMR016
1
1. Ventilation holes
Prevent overheating.
2. Getting Started
32
Guide to Functions of the Machine's Options
Guide to Functions of the Machine's External Options (mainly
Europe)
CMR003
12
3
1. Exposure glass cover
Lower this cover over originals.
2. ADF
Load a stack of originals here. They will feed in automatically.
3. Paper tray unit (Tray 2 and Tray 3)
Holds up to 500 sheets of paper. Up to two trays can be stacked.
Guide to Functions of the Machine's Options
33
Guide to Functions of the Machine's External Options (mainly Asia)
CMR004
1
1. Paper tray unit (Tray 2 and Tray 3)
Holds up to 500 sheets of paper. Up to two trays can be stacked.
Guide to Functions of the Machine's External Options (mainly North
America)
CMR005
1
2
1. Handset
Used as a receiver when a fax unit is installed.
Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a
telephone.
2. Paper tray unit (Tray 2 and Tray 3)
Holds up to 500 sheets of paper. Up to two trays can be stacked.
2. Getting Started
34
Guide to the Names and Functions of the
Machine's Control Panel
This illustration shows the control panel of the machine with options fully installed.
CMR606
1 4 5 632
7
8
9
10
11121314151718 16
19
20
1. [Home] key
Press to display the [Home] screen. For details, see p.38 "How to Use the [Home] Screen".
2. Function keys
No functions are registered to the function keys as a factory default. You can register often used functions,
programs, and Web pages. For details, see "Configuring function keys", Getting Started .
3. Display panel
Displays keys for each function, operation status, or messages. See "How to Use the Screens on the Control
Panel", Getting Started .
4. [Reset] key
Press to clear the current settings.
5. [Program] key (copier, Document Server, facsimile, and scanner mode)
• Press to register frequently used settings, or to recall registered settings.
Guide to the Names and Functions of the Machine's Control Panel
35
See "Registering Frequently Used Functions", Convenient Functions .
•Press to program defaults for the initial display when modes are cleared or reset, or immediately after
the main power switch is turned on.
See "Changing the Default Functions of the Initial Screen", Convenient Functions .
6. Main power indicator
The main power indicator goes on when you turn on the main power switch.
7. [Energy Saver] key
Press to switch to and from Sleep mode. See "Saving Energy", Getting Started . When the machine is in
Sleep mode, the [Energy Saver] key flashes slowly.
8. [Login/Logout] key
Press to log in or log out.
9. [User Tools/Counter] key
• User Tools
Press to change the default settings to meet your requirements. See "Accessing User Tools", Connecting
the Machine/ System Settings .
•Counter
Press to check or print the counter value. See "Counter", Maintenance and Specifications .
You can find out where to order expendable supplies and where to call when a malfunction occurs. You can
also print these details. See "Checking Enquiry Using the User Tools", Maintenance and Specifications .
10. [Simple Screen] key
Press to switch to the simple screen. See "Switching Screen Patterns", Getting Started .
11. [] key (Enter key)
Press to confirm values entered or items specified.
12. [Start] key
Press to start copying, printing, scanning, or sending.
13. [Clear] key
Press to delete a number entered.
14. [Stop] key
Press to stop a job in progress, such as copying, scanning, faxing, or printing.
15. Number keys
Use to enter the numbers for copies, fax numbers and data for the selected function.
16. Communicating indicator, Fax Received indicator, Confidential File indicator
• Communicating indicator
Lights continuously during data transmission and reception.
• Fax Received indicator
Lights continuously while data other than personal box or Memory Lock file is being received and stored
in the fax memory.
See "Substitute Reception", Fax .
2. Getting Started
36
• Confidential File indicator
Lights continuously while personal box data is being received.
Blinks while Memory Lock file is being received.
See "Personal Boxes" and "Printing a File Received with Memory Lock", Fax .
17. [Check Status] key
Press to check the machine's system status, operational status of each function, and current jobs. You can also
display the job history and the machine's maintenance information.
18. Data In indicator (facsimile and printer mode)
Flashes when the machine is receiving print jobs or LAN-Fax documents from a computer. See Fax and
Print .
19. Media access lamp
Lights up when a removable memory device is inserted in the media slot or accessed.
20. Media slots
Use to insert an SD card or a USB memory.
Guide to the Names and Functions of the Machine's Control Panel
37
How to Use the [Home] Screen
The icons of each function are displayed on the [Home] screen.
You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of
added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by
pressing the shortcut icons.
To display the [Home] screen, press the [Home] key.
CMR615
9
5
6
8
1
2
4
3
7
1. [Copier]
Press to make copies.
For details about how to use the copy function, see Copy/ Document Server .
2. [Printer]
Press to make settings for using the machine as a printer.
For details about how to make settings for the printer function, see Print .
3. [Document Server]
Press to store or print documents on the machine's hard disk.
For details about how to use the Document Server function, see Copy/ Document Server .
4. Shortcut icon
You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register
shortcuts, see p.39 "Adding Icons to the [Home] Screen". The program number appears on the lower left of
the shortcut icon.
2. Getting Started
38
5. Home screen image
You can display an image on the [Home] screen, such as a corporate logo. To change the image, see
"Displaying the Image on the [Home] Screen", Convenient Functions .
6. [Scanner]
Press to scan originals and save images as files.
For details about how to use the scanner function, see Scan .
7. [Facsimile]
Press to send or receive faxes.
For details about how to use the fax function, see Fax .
8. [Browser]
Press to display Web pages.
For details about how to use the browser function, see Convenient Functions .
9. /
Press to switch pages when the icons are not displayed on one page.
Adding Icons to the [Home] Screen
You can add shortcuts to programs stored in copier, facsimile, or scanner mode, or Web pages
registered in Favorites using the browser function.
You can also review icons of functions and embedded software applications that you deleted from the
[Home] screen.
• Shortcuts to programs stored in Document Server mode cannot be registered to the [Home] screen.
•Shortcut names of up to 32 characters can be displayed in a standard screen. If the name of the
shortcut is longer than 32 characters, the 32nd character is replaced with "...". Only 30 characters
can be displayed in a simple screen. If the name of the shortcut is longer than 30 characters, the
30th character is replaced with "...".
• For details about how to make a program, see p.44 "Registering Functions in a Program".
• For details about the procedure for registering Web pages to Favorites, see "Specifying the
Settings for Favorites", Convenient Functions .
•Shortcuts to Web pages that are registered to Favorites by User cannot be registered to the [Home]
screen. To register the shortcuts, register Web pages to Common Favorites. For details about kinds
of Favorites, see "Specifying the Settings for Favorites", Convenient Functions .
•For details about the procedure for registering a shortcut using the [Program] screen, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions .
•You can register up to 72 function and shortcut icons. Delete unused icons if the limit is reached. For
details see "Deleting an Icon on the [Home] Screen", Convenient Functions .
How to Use the [Home] Screen
39
• You can change the position of icons. For details, see "Changing the Order of Icons on the [Home]
Screen", Convenient Functions .
Adding icons to the [Home] screen using Web Image Monitor
1. Start Web Image Monitor.
For details, see "Using Web Image Monitor", Connecting the Machine/ System Settings .
2. Log in to Web Image Monitor as an administrator.
For details, see Security Guide .
3. Point to [Device Management], and then click [Device Home Management].
4. Click [Edit Icons].
5. Point to [ Icon can be added.] of the position that you want to add, and then click [
Add].
6. Select the function or shortcut icon you want to add.
7. Click [OK] four times.
Adding icons to the [Home] screen using the User Tools
In the following procedure, a shortcut to a copier program is registered to the [Home] screen.
1. Register a program.
2. Press the [User Tools/Counter] key.
CMR633
2. Getting Started
40
3. Press [Edit Home].
4. Press [Add Icon].
5. Press [Select Icon to Add].
6. Press [Program].
How to Use the [Home] Screen
41
7. Press [Copier Program].
8. Select the program you want to add.
9. Press [Select Destination].
10. Specify the position where [Blank] is displayed.
2. Getting Started
42
11. Press [Exit].
12. Press the [User Tools/Counter] key.
• Press [ ] on the upper-right corner of the [Select Destination] screen to check the position on the
simple screen.
How to Use the [Home] Screen
43
Registering Functions in a Program
Depending on the functions, the number of programs that can be registered is different.
•Copier: 25 programs
• Document Server: 25 programs
• Facsimile: 100 programs
• Scanner: 25 programs
The following settings can be registered to programs:
Copier:
Density, paper tray, Orig. (Settings for Originals), Auto Reduce/Enlarge, Red./Enlg. (Reduce/
Enlarge), Other Func. (Other functions), number of copies
Document Server (on the initial document print screen):
2 Sided: Top to Top, 2 Sided: Top to Bottom, Sort, Other Func. (Other functions), number of prints
Facsimile:
Transmission type, memory transmission/immediate transmission, Select Destination from Address
Book (except for folder destinations), Manual Entry, TX Status Report, Send Settings (except for
Subject and Sender Name)
Scanner:
Original, Send Settings (except for File Name, Security Settings in File Type, Sender Name, and
User Name and Password in Store File)
This section explains how to register functions in a program using copier function as an example.
1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on
the [Home] screen.
CMR612
2. Edit the copy settings so all functions you want to store in a program are selected.
2. Getting Started
44
3. Press the [Program] key.
CMT001
4. Press [Program].
5. Press the program number you want to register.
6. Enter the program name.
7. Press [OK].
8. Press [Exit] twice.
• The number of characters you can enter for a program name varies depending on the functions as
follows:
• Copier: 34 characters
• Document Server: 34 characters
• Facsimile: 20 characters
• Scanner: 34 characters
• When a specified program is registered as the default, its values become the default settings, which
are displayed without pressing the [Program] key, when modes are cleared or reset, and after the
machine is turned on. See "Changing the Default Functions of the Initial Screen", Convenient
Functions .
• When the paper tray you specified in a program is empty and if there is more than one paper tray
with the same size paper in it, the paper tray prioritized under [Paper Tray Priority: Copier] or
[Paper Tray Priority: Facsimile] in the [Tray Paper Settings] tab will be selected first. For details, see
"System Settings", Connecting the Machine/ System Settings .
Registering Functions in a Program
45
• Programs are not deleted by turning the power off or by pressing the [Reset] key unless the
program is deleted or overwritten.
•Program numbers with next to them already have settings made for them.
•Programs can be registered to the [Home] screen, and can be recalled easily. For details, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions and p.39
"Adding Icons to the [Home] Screen". Shortcuts to programs stored in Document Server mode
cannot be registered to the [Home] screen.
Example of Programs
Copier mode
Program name Program description Effect
Eco copy Specify [Cmb. 2 Sides] under
[Combine] in [Other Func.].
You can save paper and toner.
Thumbnail copy Specify [Cmb. 1 Side] under
[Combine] in [Other Func.].
You can copy up to four pages onto
one side of a sheet, so that you can
save paper.
Scanner mode
Program name Program description Effect
Easy PDF scan In [Send Settings], select [Full
Colour] under [Type of Original],
and select [PDF] under [File Type].
Then enter the business details such
as "London branch: daily report"
under [File Name].
You can scan documents efficiently.
High
compression PDF
scan
In [Send Settings], select [Full
Colour] under [Type of Original] and
[High Compress. PDF] under [File
Type].
You can compress the data size of
scanned documents, so that you can
send and store them.
Long-term
storage scan
Select [PDF/A] under [File Type] in
[Send Settings].
You can easily digitize documents to
"PDF/A" file format, which is suitable
for long-term storage.
2. Getting Started
46
Program name Program description Effect
Digital signature
scan
In [Send Settings], specify [PDF],
[High Compress. PDF], or [PDF/A] in
[File Type], and also specify [Digital
Signature].
You can add a digital signature to an
important document such as a
contract, so that any data tampering
can be detected.
Dividing file scan Specify [Divide] in [Send Settings]. You can scan a multiple page
original as one file by splitting it into
groups of a specified number of
pages.
High resolution
scan
Specify settings to save scanned
data in TIFF format. Also, specify a
higher resolution under [Resolution]
in [Send Settings].
Scanned documents maintain much
of the detail of the originals, but the
size of the data may be quite large.
Batch document
scan
Select [Batch] in [Send Settings]. You can apply multiple scans to a
large volume of originals and send
the scanned originals.
Facsimile mode
Program name Program description Effect
Transmission
result notification
fax
Select [Preview] and specify [Email
TX Results] in [Send Settings].
You can check whether the
transmission settings are correct
before and after transmission.
Specified time
fax transmission
Specify [Send Later] in [Send
Settings].
You can send a fax at a specified
time.
Departmental fax
transmission
Specify [Fax Header Print] under
[Option Setting] in [Send Settings].
This setting can be used if the
receiver specifies forwarding
destinations by senders.
• Depending on the options installed, some functions cannot be registered. For details, see "Functions
Requiring Optional Configurations", Getting Started .
•The names of programs given above are just examples. You can assign any name to a program
according to your objectives.
• Depending on your business details or the type of documents to be scanned, registering a program
cannot be recommended.
Registering Functions in a Program
47
Turning On/Off the Power
The main power switch is on the left side of the machine. Turning off this switch makes the main power
indicator on the right side of the control panel go off. When this is done, machine power is off. When the
fax unit is installed, fax files in memory may be lost if you turn this switch off. Use this switch only when
necessary.
Turning On the Main Power
• Do not turn off the main power switch immediately after turning it on. Doing so may result in
damage to the hard disk or memory, leading to malfunctions.
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Turn on the main power switch.
The main power indicator goes on.
CMR010
Turning Off the Main Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• After turning the machine's power off, wait at least a few seconds before turning it back on. If the
message "Turn main Power Switch off" appears, turn the machine's power off, wait 10 seconds or
more, and then turn it back on again. Never turn the power back on immediately after turning it off.
2. Getting Started
48
• Before unplugging the power cord plug, turn off the main power switch and make sure the main
power switch indicator turns off. Not doing so may result in damage to the hard disk or memory,
leading to malfunctions.
•Do not turn off the power while the machine is in operation.
1. Turn off the main power switch.
The main power indicator goes out.
Turning On/Off the Power
49
When the Authentication Screen is Displayed
If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server
Authentication is active, the authentication screen appears on the display. The machine only becomes
operable after entering your own Login User Name and Login Password. If User Code Authentication is
active, you cannot use the machine until you enter the User Code.
If you can use the machine, you can say that you are logged in. When you go out of the operable state,
you can say that you are logged out. After logging in the machine, be sure to log out of it to prevent
unauthorized usage.
• Ask the user administrator for the Login User Name, Login Password, and User Code. For details
about user authentication, see Security Guide .
•User Code to enter on User Code Authentication is the numerical value registered in the Address
Book as "User Code".
User Code Authentication Using the Control Panel
This section explains the procedure for logging in to the machine using the control panel while User
Code Authentication is active.
If User Code Authentication is active, a screen prompting you to enter a User Code appears.
1. Enter a User Code (up to eight digits), and then press [OK].
Logging In Using the Control Panel
This section explains the procedure for logging in to the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.
2. Getting Started
50
1. Press [Login].
2. Enter a Login User Name, and then press [OK].
3. Enter a Login Password, and then press [OK].
When the user is authenticated, the screen for the function you are using appears.
Logging Out Using the Control Panel
This section explains the procedure for logging out the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.
• To prevent use of the machine by unauthorized persons, always log out when you have finished
using the machine.
1. Press the [Login/Logout] key.
CMR636
2. Press [Yes].
When the Authentication Screen is Displayed
51
Placing Originals
Placing Originals on the Exposure Glass (mainly Europe)
• Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged.
1. Lift the ADF or the exposure glass cover.
2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
Start with the first page to be scanned.
CMS001
1
1
1. Positioning mark
3. Lower the ADF or the exposure glass cover.
Placing Originals on the Exposure Glass (mainly Asia)
• Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged.
1. Lift the ADF.
2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
Start with the first page to be scanned.
2. Getting Started
52
CMS001
1
1
1. Positioning mark
3. Lower the ADF.
Placing Originals on the Exposure Glass (mainly North America)
• Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged.
1. Lift the ADF.
2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
Start with the first page to be scanned.
CMS001
1
1
1. Positioning mark
3. Lower the ADF.
Placing Originals
53
Placing Originals in the Auto Document Feeder
Be sure not to load the original untidily. Doing so may cause the machine to display a paper misfeed
message. Also, be sure not to place originals or other objects on the top cover. Doing so may cause a
malfunction.
1. Adjust the original guides to the original size.
2. Place the aligned originals squarely face up in the ADF.
Do not stack originals beyond the limit mark.
The first page should be on the top.
When placing originals that are longer than A4 or 81/2 × 11 , open the extenders.
1
2
CMS003
1. Limit mark
2. Original guides
2. Getting Started
54
3. Copy
This chapter describes frequently used copier functions and operations. For the information not included
in this chapter, see Copy/ Document Server on the supplied CD-ROM.
Basic Procedure
To make copies of originals, place them on the exposure glass or in the ADF.
When placing the original on the exposure glass, start with the first page to be copied. When placing
the original in the ADF, place them so that the first page is on the top.
(mainly Europe)
About placing the original on the exposure glass, see p.52 "Placing Originals on the Exposure Glass
(mainly Europe)".
(mainly Asia)
About placing the original on the exposure glass, see p.52 "Placing Originals on the Exposure Glass
(mainly Asia)".
(mainly North America)
About placing the original on the exposure glass, see p.53 "Placing Originals on the Exposure Glass
(mainly North America)".
About placing the original in the ADF, see p.54 "Placing Originals in the Auto Document Feeder".
To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight
of the paper you are using. For details, see "System Settings", Connecting the Machine/ System Settings
.
The following procedure explains copying onto paper whose size and orientation matches that of the
originals exactly.
1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on
the [Home] screen.
CMR612
55
2. Make sure no previous settings remain.
When there are previous settings remaining, press the [Reset] key.
3. Select the paper tray containing the paper that is the same size and orientation as the
originals.
4. Make sure that [Use Paper Tray Settg] is selected.
When [Use Paper Tray Settg] is selected, the paper size and orientation of the tray you have
selected will appear in [Orig.].
5. Place the originals.
6. Make desired settings.
7. Enter the number of copies with the number keys.
The maximum copy quantity that can be entered is 99.
8. Press the [Start] key.
When placing the original on the exposure glass, press the [ ] key after all originals are scanned.
Some functions such as Batch mode may require that you press the [ ] key when placing originals
in the ADF. Follow the messages that appear on screen.
9. When the copy job is finished, press the [Reset] key to clear the settings.
3. Copy
56
Auto Reduce/Enlarge
The machine automatically calculates the reproduction ratio based on the sizes of the originals and the
paper you have specified. The machine will rotate, enlarge, or reduce the image of the originals to fit
them to the paper.
CKN008
• You cannot use the bypass tray with this function.
•If you select a reproduction ratio after pressing [Auto Reduce/Enlarge], [Auto Reduce/Enlarge] is
canceled and the image cannot be rotated automatically.
This is useful to copy different size originals to the same size paper.
If the orientation in which your original is placed is different from that of the paper you are copying onto,
the machine rotates the original image by 90 degrees and fits it on the copy paper (Rotate Copy).
For example, to reduce A4 (81/2 × 11) originals to fit onto A5 (51/2 × 81/2) paper, select a
paper tray containing A5 (51/2 × 81/2) paper, and then press [Auto Reduce/Enlarge]. The image is
automatically rotated.
For details about Rotate Copy, see "Rotate Copy", Copy/ Document Server .
1. Press [Orig.].
2. Press [Original's Orientation].
Auto Reduce/Enlarge
57
3. Select the original orientation, and then press [OK].
4. Press [Original's Size].
5. Specify the original size, and then press [OK] twice.
6. Press [Auto Reduce/Enlarge].
7. Select the paper tray.
8. Place the originals, and then press the [Start] key.
3. Copy
58
Duplex Copying
Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is
shifted to allow for the binding margin.
CKN009
• You cannot use the bypass tray with this function.
There are two types of Duplex.
1 Sided 2 Sided
Copies two 1-sided pages on one 2-sided page.
2 Sided 2 Sided
Copies one 2-sided page on one 2-sided page.
The resulting copy image will differ according to the orientation in which you place your originals ( or
).
Original orientation and completed copies
To copy on both sides of the paper, select the original and copy orientation according to how you
want the printout to appear.
Original Placing originals Orig.'s
Orientation Orientation Copy
Top to Top
Top to Bottom
Duplex Copying
59
Original Placing originals Orig.'s
Orientation Orientation Copy
Top to Top
Top to Bottom
1. Press [Other Func.].
2. Press [Duplex].
3. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the
document to be output.
To change the original or copy orientation, press [Orientation].
To specify the original orientation is whether readable or unreadable, press [Orig.'s Orientation].
4. Press [OK] twice.
5. Select the paper tray.
6. Place the originals, and then press the [Start] key.
3. Copy
60
Specifying the Original and Copy Orientation
Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto
both sides of the paper.
•Top to Top
CKN011
• Top to Bottom
CKN012
1. Press [Orientation].
2. Select [Top to Top] or [Top to Bottom] for [Original] if the original is two-sided.
3. Select [Top to Top] or [Top to Bottom] for [Copy].
4. Press [OK].
Duplex Copying
61
Combined Copying
This mode can be used to select a reproduction ratio automatically and copy the originals onto a single
sheet of copy paper.
The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is
different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to
make copies properly.
Orientation of the original and image position of Combine
The image position of Combine differs according to original orientation and the number of originals
to be combined.
•Portrait ( ) originals
CNU005
• Landscape ( ) originals
CNU006
Placing originals (originals placed in the ADF)
The default value for the copy order in the Combine function is [From Left to Right]. To copy
originals from right to left in the ADF, place them upside down.
•Originals read from left to right
3. Copy
62
CKN010
• Originals read from right to left
CKN017
One-Sided Combine
Combine several pages onto one side of a sheet.
CKN014
• You cannot use the bypass tray with this function.
There are four types of One-Sided Combine.
1 Sided 2 Originals Cmb. 1 Side
Copies two 1-sided originals to one side of a sheet.
1 Sided 4 Originals Cmb. 1 Side
Copies four 1-sided originals to one side of a sheet.
2 Sided 2 Pages Cmb. 1 Side
Copies one 2-sided original to one side of a sheet.
Combined Copying
63
2 Sided 4 Pages Cmb. 1 Side
Copies two 2-sided originals to one side of a sheet.
1. Press [Orig.].
2. Press [Original's Size].
3. Specify the original size, and then press [OK] twice.
4. Press [Other Func.].
5. Press [Combine].
6. Select [1 Sided] or [2 Sided] for [Original].
If you selected [2 Sided], you can change the orientation by pressing [Orientation].
To specify the original orientation is whether readable or unreadable, press [Orig.'s Orientation].
7. Press [Cmb. 1 Side].
8. Select the number of originals to combine.
9. Press [OK] twice.
10. Select the paper tray.
11. Place the originals, and then press the [Start] key.
Two-Sided Combine
Combines various pages of originals onto two sides of one sheet.
3. Copy
64
CKN074
• You cannot use the bypass tray with this function.
There are four types of Two-Sided Combine.
1 Sided 4 Originals Cmb. 2 Sides
Copies four 1-sided originals to one sheet with two pages per side.
1 Sided 8 Originals Cmb. 2 Sides
Copies eight 1-sided originals to one sheet with four pages per side.
2 Sided 4 Pages Cmb. 2 Sides
Copies two 2-sided originals to one sheet with two pages per side.
2 Sided 8 Pages Cmb. 2 Sides
Copies four 2-sided originals to one sheet with four pages per side.
1. Press [Orig.].
2. Press [Original's Size].
3. Specify the original size, and then press [OK] twice.
4. Press [Other Func.].
5. Press [Combine].
6. Select [1 Sided] or [2 Sided] for [Original].
To specify the original orientation is whether readable or unreadable, press [Orig.'s Orientation].
Combined Copying
65
7. Press [Cmb. 2 Sides].
8. Press [Orientation].
9. Select [Top to Top] or [Top to Bottom] for [Original] and/or [Copy], and then press [OK].
10. Select the number of originals to combine.
11. Press [OK] twice.
12. Select the paper tray.
13. Place the originals, and then press the [Start] key.
3. Copy
66
Copying onto Custom Size Paper from the
Bypass Tray
Paper that has a horizontal length of 139.0–600.0 mm (5.48–23.62 inches) and a vertical length of
90.0–216.0 mm (3.55–8.50 inches) can be fed in from the bypass tray.
1. Load the paper face down in the bypass tray.
The bypass tray ( ) is automatically selected.
2. Press the [ ] key.
3. Press [Paper Size].
4. Press [Custom Size].
5. Enter the horizontal size with the number keys, and then press [ ].
6. Enter the vertical size with the number keys, and then press [ ].
7. Press [OK] twice.
8. Place the originals, and then press the [Start] key.
Copying onto Custom Size Paper from the Bypass Tray
67
Copying onto Envelopes
This section describes how to copy onto regular size and custom size envelopes. Envelopes should be
fed from the bypass tray.
Specify the thickness of the paper according to the weight of the envelopes you are printing on. For
details about the relationship between paper weight and paper thickness and the sizes of envelopes that
can be used, see p.135 "Recommended Paper Sizes and Types".
About handling envelopes, supported envelope types, and how to load envelopes, see p.139
"Envelopes".
• The Duplex function cannot be used with envelopes. If the Duplex function is specified, press [1
Sided 2 Sided:TtoT] to cancel the setting.
To copy onto custom size envelopes, you must specify the envelope's dimensions. Specify the horizontal
and vertical length of the envelope.
CNU004
: Horizontal
: Vertical
3. Copy
68
1. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
CMS001
1
1
1. Positioning mark
2. Load the envelopes face down in the bypass tray.
The bypass tray ( ) is automatically selected.
3. Press the [ ] key.
4. Press [Paper Size].
5. Specify the envelope size, and then press [OK].
6. Press [Paper Type].
7. Press [Thick Paper], and then press [OK].
8. Press [OK].
9. Press the [Start] key.
Copying onto Envelopes
69
Sort
The machine assembles copies as sets in sequential order.
CKN018
Depending on which options are installed on your machine, this function might not be available. For
details, see "Functions Requiring Optional Configurations", Getting Started .
1. Press [Other Func.].
2. Press [Sort], and then press [OK].
3. Enter the number of copy sets using the number keys.
4. Select the paper tray.
5. Place the originals, and then press the [Start] key.
Changing the Number of Sets
You can change the number of copy sets during copying.
• This function can be used only when the Sort function is selected.
1. While "Copying..." is displayed, press the [Stop] key.
3. Copy
70
2. Enter the number of copy sets with the number keys.
3. Press [Continue].
Copying starts again.
Sort
71
Storing Data in the Document Server
The Document Server enables you to store documents being read with the copy feature on the hard disk
of this machine. Thus you can print them later applying necessary conditions.
You can check the stored documents from the Document Server screen. For details about the Document
Server, see p.115 "Storing Data".
Depending on which options are installed on your machine, this function might not be available. For
details, see "Functions Requiring Optional Configurations", Getting Started .
1. Press [Other Func.].
2. Press [ ].
3. Press [Store File].
4. Enter a file name, user name, or password if necessary.
5. Press [OK] twice.
6. Select the paper tray.
7. Place the originals.
8. Make the scanning settings for the original.
9. Press the [Start] key.
Stores scanned originals in memory and makes one set of copies. If you want to store another
document, do so after copying is complete.
3. Copy
72
4. Fax
This chapter describes frequently used facsimile functions and operations. For the information not
included in this chapter, see Fax on the supplied CD-ROM.
Basic Procedure for Transmissions (Memory
Transmission)
This section describes the basic procedure for transmitting documents using Memory Transmission.
You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations. Multiple types of destination
can be specified simultaneously.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
• If there is a power failure (the main power switch is turned off) or the machine is unplugged for
about 12 hours, all the documents stored in memory are deleted. As soon as the main power
switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See
"Turning Off the Main Power / In the Event of Power Failure", Troubleshooting .
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.
CMR612
2. Make sure "Ready" appears on the screen.
73
3. Make sure [Immed. TX] is not highlighted.
4. Place the original into the ADF.
5. Configure the scan and transmission settings in "Send Settings".
6. Specify a destination.
You can enter the destination's number or address directly or select from the Address Book by
pressing the destination key.
If you make a mistake, press the [Clear] key, and then enter again.
7. When sending the same original to several destinations (broadcasting), specify the next
destination.
8. If you send documents to Internet Fax or e-mail destinations or enable the "Email TX
Results" function, specify a sender.
9. Press the [Start] key.
Sending Originals Using the Exposure Glass (Memory Transmission)
1. Make sure [Immed. TX] is not highlighted.
2. Place the first page of the original face down on the exposure glass.
3. Specify a destination.
4. Make the scan settings you require.
5. Press the [Start] key.
6. Place the next original on the exposure glass within 60 seconds when you send multiple
originals, and then repeat steps 4 and 5.
Repeat this step for each page.
4. Fax
74
7. Press the [ ] key.
The machine dials the destination and starts transmission.
Registering a Fax Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [New Program].
4. Press [Names].
5. Press [Name].
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ ] to display [Title 1], [Title 2] and [Title 3].
8. Press [Title 1], [Title 2] or [Title 3] to select the key for the classification you want to use.
The keys you can select are as follows:
•[Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
9. Press [OK].
10. Press [Exit].
11. Press [Fax Dest.].
Basic Procedure for Transmissions (Memory Transmission)
75
12. Press [Fax Destination].
13. Enter the fax number using the number keys, and then press [OK].
14. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode".
To specify [SUB Code], [SEP Code], or [Sub-add./UUI], press [Adv. Features].
15. Press [OK].
16. Press [Exit].
17. Press [OK].
18. Press the [User Tools/Counter] key.
Deleting a Fax Destination
• If you delete a destination that is a specified delivery destination, messages to its registered
Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function
before deleting any destinations.
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [Change].
4. Press [Fax Dest.].
5. Select the name whose fax destination you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-
Fax destination.
6. Press [Fax Dest.].
7. Press [Fax Destination].
4. Fax
76
8. Press [Clear], and then press [OK].
9. Press [OK].
10. Press [Exit].
11. Press [OK].
12. Press the [User Tools/Counter] key.
Basic Procedure for Transmissions (Memory Transmission)
77
Transmitting while Checking Connection to
Destination (Immediate Transmission)
Using Immediate Transmission, you can send documents while checking the connection to the
destination.
You can specify fax or IP-Fax destinations.
If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the
transmission mode is automatically switched to Memory Transmission.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.
CMR612
2. Make sure "Ready" appears on the screen.
3. Press [Immed. TX].
4. Place the original into the ADF.
5. Select the scan settings you require.
6. Specify a destination.
If you make a mistake, press the [Clear] key, and then enter again.
7. Press the [Start] key.
4. Fax
78
Sending Originals Using the Exposure Glass (Immediate Transmission)
1. Press [Immed. TX].
2. Place the first page face down on the exposure glass.
3. Specify a destination.
4. Make the scan settings you require.
5. Press the [Start] key.
6. Place the next original on the exposure glass within 10 seconds when you send multiple
originals, and then repeat steps 4 and 5.
Repeat this step for each page.
7. Press the [ ] key.
Transmitting while Checking Connection to Destination (Immediate Transmission)
79
Canceling a Transmission
This section explains how to cancel a fax transmission.
Canceling a Transmission Before the Original Is Scanned
Use this procedure to cancel a transmission before pressing the [Start] key.
1. Press the [Reset] key.
CMK001
Canceling a Transmission While the Original Is Being Scanned
Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
1. Press the [Stop] key.
CMK002
2. Press [Cancel Scan.] or [Cancel TX].
Depending on the transmission mode and function you use, either [Cancel Scan.] or [Cancel TX] is
displayed.
4. Fax
80
Canceling a Transmission After the Original Is Scanned (While a Transmission
Is in Progress)
Use this procedure to delete a file that is being sent after the original is scanned.
All the scanned data is deleted from memory.
1. Press the [Stop] key.
CMK002
You can also press [Comm. Status/Print], and then [Check/Stop Transmission File].
2. Press [Standby File List].
3. Select the file you want to cancel.
If the desired file is not shown, press [ ] or [ ] to find it.
4. Press [Cancel TX].
To cancel another file, repeat steps 3 through 4.
5. Press [OK].
6. Press [Exit].
After pressing [Check/Stop Transmission File] under [Comm. Status/Print] in step 1, press [Exit]
twice.
Canceling a Transmission After the Original Is Scanned (Before a Transmission
Is Started)
Use this procedure to delete a file stored in memory before its transmission has started.
Canceling a Transmission
81
1. Press [Comm. Status/Print].
2. Press [Check/Stop Transmission File].
3. Press [Display File List].
4. Select the file you want to cancel.
If the desired file is not shown, press [ ] or [ ] to find it.
5. Press [Cancel TX].
To cancel another file, repeat steps 4 through 5.
6. Press [OK].
7. Press [Exit] three times.
4. Fax
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Sending at a Specific Time (Send Later)
Using this function, you can instruct the machine to delay transmission of your fax document until a
specified later time.
This allows you to take advantage of off-peak telephone charges without having to be by the machine at
the time.
Use Memory Transmission for this function. Immediate Transmission is not possible.
• If the machine is switched off for about 12 hours, all fax documents stored in memory are lost. If
documents are lost for this reason, a Power Failure Report is automatically printed when the main
power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the
Main Power / In the Event of Power Failure", Troubleshooting .
1. Press [Send Settings].
2. Press [ ], and then press [Send Later].
3. Enter the time, and then press [ ].
(mainly Europe and Asia)
Enter the time (24 hour format) using the number keys.
(mainly North America)
Enter the time using the number keys, and then select [AM] or [PM].
When entering numbers smaller than 10, add a zero at the beginning.
4. Press [OK] twice.
Sending at a Specific Time (Send Later)
83
Storing a Document
You can store and send a document at the same time. You can also just store a document.
The following information can be set for the stored documents as necessary:
User Name
You can set this function if necessary to know who and what departments stored documents in the
machine. A user name can be selected from the Address Book or entered manually.
File Name
You can specify a name for a stored document. If you do not specify a name, scanned documents
will be automatically assigned names such as "FAX0001" or "FAX0002".
Password
You can set this function so as not to send to unspecified people. A four to eight digit number can
be specified as a password.
You can also change the file information after storing files.
1. Place the original, and then specify the scan settings you require.
Specify the "Original Orientation" setting correctly. If you do not, the top/bottom orientation of the
original will not be displayed correctly in the preview.
2. Press [Send Settings].
3. Press [ ] three times, and then press [Store File].
4. Select [Store to HDD] or [Store to HDD Send].
Select [Store to HDD Send] to send documents after they are stored.
Select [Store to HDD] to store documents.
4. Fax
84
5. Set the user name, file name, and password as necessary.
• User Name
Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
• File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password using the number keys, and then press [OK]. Re-enter the
password for confirmation, and then press [OK].
6. Press [OK] twice.
7. If you have selected [Store to HDD Send], specify the receiver.
8. Press the [Start] key.
Sending Stored Documents
The machine sends documents stored with the facsimile function in the Document Server.
The documents stored in the Document Server can be sent again and again until they are deleted.
The stored documents are sent with the scan settings made when they were stored.
You can select the following transmission methods:
Original Stored File
The machine sends the originals, and then stored files.
Stored file Original
The machine sends the stored files, and then originals.
This function cannot be used with the following functions:
• Immediate Transmission
• Parallel Memory Transmission
• On Hook Dial
• Manual Dial
Storing a Document
85
1. Press [Send Settings].
2. Press [ ] four times, and then press [Select Stored File].
3. Select the documents to be sent.
When multiple documents are selected, they are sent in the order of selection.
• Press [File Name] to place the documents in alphabetical order.
• Press [Date] to place the documents in order of programmed date.
• Press [Queue] to arrange the order of the documents to be sent.
To view details about stored documents, press [Details].
Press the Thumbnails key to switch the screen to thumbnail display.
4. If you select a document with a password, enter the password using the number keys,
and then press [OK].
5. Specify "TX Method" as necessary.
Press [TX Method], select [Original Stored File] or [Stored file Original], and then press [OK].
6. Press [OK] twice.
7. To add an original to stored documents, place the original, and then select any scan
settings you require.
8. Specify the destination, and then press the [Start] key.
4. Fax
86
Printing the Journal Manually
To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User".
All
Prints the results of communications in the order made.
Print per File No.
Prints only the results of communications specified by file number.
Print per User
Prints the results of communications by individual senders.
1. Press [Comm. Status/Print].
2. Press [Print Journal].
3. Select the printing method.
4. If you selected "Print per File No." in step 3, enter a 4-digit file number using the number
keys.
5. If you selected "Print per User" in step 3, select a user from the list, and then press [OK].
6. Press the [Start] key.
7. Press [Exit] twice.
Printing the Journal Manually
87
4. Fax
88
5. Print
This chapter describes frequently used printer functions and operations. For the information not included
in this chapter, see Print on the supplied CD-ROM.
Quick Install
You can install the printer drivers easily from the CD-ROM provided with this machine.
Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard
TCP/IP port will be set.
When the machine is connected to a client computer via parallel connection, the printer port is set to
[LPT1].
• Manage Printers permission is required to install the drivers. Log on as an Administrators group
member.
1. Quit all applications. (Do not close this manual.)
2. Insert the provided CD-ROM into the computer's CD-ROM drive.
If the [AutoPlay] dialog box appears, click [Run AUTORUN.EXE].
3. Select an interface language, and then click [OK].
4. Click [Quick Install].
5. The software license agreement appears in the [License Agreement] dialog box. After
reading the agreement, click [I accept the agreement.], and then click [Next].
6. Select the machine model you want to use in the [Select Printer] dialog box.
For network connection via TCP/IP, select the machine whose IP address is displayed in [Connect
To].
For parallel connection, select the machine whose printer port is displayed in [Connect To].
7. Click [Install].
8. Configure the user code, default printer, and shared printer as necessary.
9. Click [Continue].
The installation starts.
If the [User Account Control] dialog box appears, and then click [Yes] or [Continue].
10. Click [Finish].
When you are prompted to restart your computer, restart it by following the instructions that
appear.
11. Click [Exit] in the first window of the installer, and then take out the CD-ROM.
89
Displaying the Printer Driver Properties
This section explains how to open the printer driver properties from [Devices and Printers].
• Manage Printers permission is required to change the printer settings. Log on as an Administrators
group member.
•You cannot change the machine default settings for individual users. Settings made in the printer
properties dialog box are applied to all users.
1. On the [Start] menu, click [Devices and Printers].
2. Right-click the icon of the printer you want to use.
3. Click [Printer properties].
5. Print
90
Standard Printing
• The default setting is duplex printing. If you want to print on only one side, select [Off] for the
duplex setting.
•If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an
error message might appear when the print job is complete. In this case, check if the document was
printed.
When Using the PCL 6 Printer Driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, select [Normal Print].
5. In the "Document Size:" list, select the size of the original to be printed.
6. In the "Orientation:" list, select [Portrait] or [Landscape] as the orientation of the original.
7. In the "Input Tray:" list, select the paper tray that contains the paper you want to print
onto.
If you select [Auto Tray Select] in the "Input Tray:" list, the source tray is automatically selected
according to the paper size and type specified.
8. In the "Paper Type:" list, select the type of paper that is loaded in the paper tray.
9. If you want to print multiple copies, specify a number of sets in the "Copies:" box.
10. Click [OK].
11. Start printing from the application's [Print] dialog box.
Standard Printing
91
Locked Print
Sending a Locked Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, click [Locked Print].
5. Click [Details...].
6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box.
7. Click [OK].
8. Change any other print settings if necessary.
9. Click [OK].
10. Start printing from the application's [Print] dialog box.
Printing a Locked Print File Using the Control Panel
• When printing is completed, the stored file will be deleted.
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
CMR612
5. Print
92
2. Press the [Print Jobs] tab.
3. Press [Locked Jobs].
4. Select the files you want to print.
You can select all the Locked Print files at once by pressing [All Jobs] after selecting a file.
5. Press [Print].
6. Enter the password using the number keys, and then press [OK].
7. To change the print settings of the document, press [Det.Settings].
8. Enter the number of copies using the number keys if necessary, and then press [Resume
Prt.].
Locked Print
93
Hold Print
Sending a Hold Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, click [Hold Print].
5. Click [Details...].
6. Enter a User ID in the "User ID:" box.
You can optionally set a file name of a Hold Print file.
7. To specify the print time of the document, select the [Set Print Time] check box, and then
specify the time.
You can specify the time in 24-hour format.
8. Click [OK].
9. Change any other print settings if necessary.
10. Click [OK].
11. Start printing from the application's [Print] dialog box.
Printing a Hold Print File Using the Control Panel
• When printing is completed, the stored file will be deleted.
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
CMR612
5. Print
94
2. Press the [Print Jobs] tab.
3. Press [Hold Jobs].
4. Select the files you want to print.
You can select all the Hold Print files at once by pressing [All Jobs] after selecting a file.
5. Press [Print].
6. To change the print settings of the document, press [Det.Settings].
7. Enter the number of copies using the number keys if necessary, and then press [Resume
Prt.].
Hold Print
95
Stored Print
Sending a Stored Print File
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, select the print method to be used for Stored Print files.
You can select four methods of Stored Print:
To use the Stored Print (Shared) and Store and Print (Shared) functions, authentication must be
enabled beforehand. For details, see Security Guide .
•Stored Print
Stores the file in the machine and prints it later using the control panel.
• Store and Print
Prints the file at once and also stores the file in the machine.
• Stored Print (Shared)
Stores the file in the machine and allows any user who has print privileges to print the file later
using the control panel.
• Store and Print (Shared)
Prints the file immediately and also stores the file in the machine. Any user who has print
privileges can print any stored file afterward.
5. Click [Details...].
6. Enter a User ID in the "User ID:" box.
You can optionally set a file name and a password of a Stored Print file.
7. Click [OK].
8. Change any other print settings if necessary.
9. Click [OK].
10. Start printing from the application's [Print] dialog box.
5. Print
96
Printing a Stored Print File Using the Control Panel
• The stored documents are not deleted even after the printing has been completed. For the
procedure to delete the documents, see "Deleting Stored Print files", Print .
1. Press the [Home] key on the top left of the control panel, and press the [Printer] icon on
the [Home] screen.
CMR612
2. Press the [Print Jobs] tab.
3. Press [Stored Jobs].
4. Select the files you want to print.
You can select all the Stored Print files at once by pressing [All Jobs] after selecting a file.
5. Press [Print].
If you set the password in the printer driver, enter the password.
If multiple print files are selected, and some of these require a password, the machine prints files
that correspond to the entered password and files that do not require a password. The number of
files to be printed is displayed on the confirmation screen.
6. To change the print settings of the document, press [Det.Settings].
7. Enter the number of copies using the number keys if necessary, and then press [Resume
Prt.].
Stored Print
97
5. Print
98
6. Scan
This chapter describes frequently used scanner functions and operations. For the information not
included in this chapter, see Scan on the supplied CD-ROM.
Basic Procedure When Using Scan to Folder
• Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan
and confirm the details of the destination computer. Also refer to "Registering Folders", Connecting
the Machine/ System Settings , and register the address of the destination computer to the
address book.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
CMR612
2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Press the [Folder] tab.
4. Place originals.
5. If necessary, select [Send Settings] or [Original], and specify scan settings according to
the original you want to scan.
Example: Scanning the document in color/duplex mode, and saving as a PDF file.
99
• Press [Original], and then press [2 Sided].
•Press [Send Settings]. Select [Type of Original], and then press [Full Colour].
• Press [Send Settings]. Select [File Type], and then press [PDF].
6. Specify the destination.
You can specify multiple destinations.
7. Press the [Start] key.
Creating a Shared Folder on a Computer Running Windows/Confirming a
Computer's Information
The following procedures explain how to create a shared folder on a computer running Windows, and
how to confirm the computer's information. In these examples, Windows 7 Ultimate is the operating
system, and the computer is a member in a network domain. Write down the confirmed information.
Step 1: Confirming the user name and computer name
1. Confirm the user name and the name of the computer you will send scanned documents
to.
2. On the [Start] menu, point to [All Programs], then [Accessories], and then click on
[Command Prompt].
3. Enter the command "ipconfig/all", and then press the [Enter] key.
4. Confirm the name of the computer.
The computer's name is displayed under [Host Name].
You can also confirm the IPv4 address. The address displayed under [IPv4 Address] is the IPv4
address of the computer.
5. Next, enter the command "set user", and then press the [Enter] key. (Be sure to put a
space between "set" and "user".)
6. Confirm the user name.
The user name is displayed under [USERNAME].
Step 2: Creating a shared folder on a computer running Microsoft Windows
Create a shared destination folder in Windows and enable sharing. In the following procedure, a
computer which is running under Windows 7 Ultimate and participating in a domain is used as an
example.
• You must log in as an Administrators group member to create a shared folder.
6. Scan
100
• If "Everyone" is left selected in step 6, the created shared folder will be accessible by all users. This
is a security risk, so we recommend that you give access rights only to specific users. Use the
following procedure to remove "Everyone" and specify user access rights.
1. Create a folder, just as you would create a normal folder, in a location of your choice on
the computer.
2. Right-click the folder, and then click [Properties].
When using Windows XP, right-click the folder, and then click [Sharing and Security].
3. On the [Sharing] tab, select [Advanced Sharing...].
When using Windows XP, on the [Sharing] tab, select [Share this folder].
Proceed to step 5.
4. Select the [Share this folder] check box.
5. Click [Permissions].
6. In the [Group or user names:] list, select "Everyone", and then click [Remove].
7. Click [Add...].
8. In the [Select Users or Groups] window, click [Advanced...].
9. Specify one or more object types, select a location, and then click [Find Now].
10. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
11. In the [Select Users or Groups] window, click [OK].
12. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
Configure the access permissions for each group and user.
13. Click [OK].
Step 3: Specifying access privileges for the created shared folder
If you want to specify access privileges for the created folder to allow other users or groups to access
the folder, configure the folder as follows:
1. Right-click the folder created in step 2, and then click [Properties].
2. On the [Security] tab, select [Edit...].
3. Click [Add...].
4. In the [Select Users or Groups] window, click [Advanced...].
5. Specify one or more object types, select a location, and then click [Find Now].
6. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
Basic Procedure When Using Scan to Folder
101
7. In the [Select Users or Groups] window, click [OK].
8. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
9. Press [OK] twice.
Registering an SMB Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [New Program].
4. Press [Names].
5. Press [Name].
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ ] to display [Title 1], [Title 2] and [Title 3].
8. Press [Title 1], [Title 2] or [Title 3] to select the key for the classification you want to use.
The keys you can select are as follows:
•[Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
9. Press [OK].
10. Press [Exit].
6. Scan
102
11. Press [Auth. Info].
12. Press [Folder Authentication].
13. Press [Specify Other Auth. Info].
When [Do not Specify] is selected, the SMB User Name and SMB Password that you have
specified in [Default User Name/Password (Send)] of File Transfer settings are applied.
14. Press [Change] under "Login User Name".
15. Enter the login user name of the destination computer, and then press [OK].
16. Press [Change] under "Login Password".
17. Enter the password of the destination computer, and then press [OK].
18. Enter the password again to confirm, and then press [OK].
19. Press [OK].
20. Press [Exit].
21. Press [Folder].
22. Check that [SMB] is selected.
23. Press [Enter] under "Path".
24. Press [Enter] or [Browse Network], and then specify the folder.
To specify a folder, you can either enter the path manually or locate the folder by browsing the
network.
25. Press [Connection Test] to check the path is set correctly.
26. Press [Exit].
If the connection test fails, check the settings, and then try again.
Basic Procedure When Using Scan to Folder
103
27. Press [OK] three times.
28. Press the [User Tools/Counter] key.
Locating the SMB folder manually
1. Press [Enter] under "Path".
2. Enter the path where the folder is located.
For example: if the name of the destination computer is "User", and the folder name is "Share", the
path will be \\User\Share.
If the network does not allow automatic obtaining of IP addresses, include the destination
computer's IP address in the path. For example: if the IP address of the destination computer is
"192.168.0.191", and the folder name is "Share", the path will be \\192.168.0.191\Share.
3. Press [OK] four times.
If the format of the entered path is not correct, a message appears. Press [Exit], and then enter the
path again.
Locating the SMB folder using Browse Network
1. Press [Browse Network].
The client computers sharing the same network as the machine appear.
Network display only lists client computers you are authorized to access.
2. Select the group that contains the destination computer.
3. Select the computer name of the destination computer.
Shared folders under it appear.
6. Scan
104
You can press [Up One Level] to switch between levels.
4. Select the folder you want to register.
5. Press [OK] four times.
Deleting an SMB Registered Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [Change].
4. Press [Folder].
5. Select the name whose folder you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-
Fax destination.
6. Press [Folder].
7. Press the protocol which is not currently selected.
8. Press [OK] twice.
9. Press the [User Tools/Counter] key.
Entering the Path to the Destination Manually
1. Press [Manual Entry].
Basic Procedure When Using Scan to Folder
105
2. Press [SMB].
3. Press [Enter] in [Destination].
4. Press [Enter] on the right side of the path field.
5. Enter the path for the folder.
In the following example path, the shared folder name is "user" and the computer name is
"desk01":
\\desk01\user
6. Press [OK].
7. Depending on the destination setting, enter the user name for logging in to the computer.
Press [Enter] to the right of the user name field to display the soft keyboard.
8. Depending on the destination setting, enter the password for logging in to the computer.
Press [Password] for the password to display the soft keyboard.
9. Press [Connection Test].
A connection test is performed to check whether the specified shared folder exists.
10. Check the connection test result, and then press [Exit].
11. Press [OK].
6. Scan
106
Basic Procedure for Sending Scan Files by E-
mail
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
CMR612
2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Press the [Email] tab.
4. Place originals.
5. If necessary, select [Send Settings] or [Original], and specify scan settings according to
the original you want to scan.
Example: Scanning the document in color/duplex mode, and saving as a PDF file.
• Press [Original], and then press [2 Sided].
• Press [Send Settings]. Select [Type of Original], and then press [Full Colour].
• Press [Send Settings]. Select [File Type], and then press [PDF].
6. Specify the destination.
You can specify multiple destinations.
7. Press [ ] in [Send Settings] twice, select [Sender Name], and then specify the e-mail
sender (originator).
Basic Procedure for Sending Scan Files by E-mail
107
8. To use the Message Disposition Notification function, select [Send Settings], press [ ] four
times, and then press [Reception Notice].
If you select [Reception Notice], the selected e-mail sender will receive e-mail notification when the
e-mail recipient has opened the e-mail.
9. Press the [Start] key.
Registering an E-mail Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [New Program].
4. Press [Names].
5. Press [Name].
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ ] to display [Title 1], [Title 2] and [Title 3].
8. Press [Title 1], [Title 2] or [Title 3] to select the key for the classification you want to use.
The keys you can select are as follows:
•[Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
9. Press [OK].
10. Press [Exit].
11. Press [Email].
6. Scan
108
12. Press [Email Address].
13. Enter the e-mail address.
14. Press [OK].
15. Press [Use Email Address for], and then select [Email/Internet Fax Dest.] or [Internet Fax
Destination Only].
If [Email/Internet Fax Dest.] is specified, registered e-mail addresses appear in both the internet fax
address display and E-mail address display on the fax function screen, and in the address display
on the scanner function screen.
If [Internet Fax Destination Only] is specified, registered e-mail addresses only appear in the
internet fax display on the fax function screen.
16. Press [OK].
17. If you want to use Internet fax, press [Send via SMTP Server], and set to [On].
18. Press [OK].
19. Press [Exit].
20. Press [OK].
21. Press the [User Tools/Counter] key.
Deleting an E-mail Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Press [Change].
Basic Procedure for Sending Scan Files by E-mail
109
4. Press [Email].
5. Select the name whose e-mail address you want to delete.
Press the name key, or enter the registered number using the number keys. You can search by the
registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
6. Press [Email].
7. Press [Email Address].
8. Press [Delete All], and then press [OK].
9. Press [Exit].
10. Press [OK].
11. Press the [User Tools/Counter] key.
Entering an E-mail Address Manually
1. Press [Manual Entry].
2. Press [Enter] under [Destination].
3. Enter the e-mail address.
4. Press [OK].
6. Scan
110
Basic Procedure for Storing Scan Files
• You can specify a password for each stored file. Files that are not password-protected can be
accessed by other users on the same local area network using DeskTopBinder. We recommend
that you protect stored files from unauthorized access by specifying passwords.
•Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using
the hard disk to store important files. The supplier shall not be responsible for any damage that may
result from the loss of files. For long-term storage of files, we recommend the use of DeskTopBinder.
For details, contact your local dealer, or see the documentation for DeskTopBinder.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.
CMR612
2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Place originals.
4. Press [Send Settings].
5. Press [ ] four times, and then press [Store File].
6. Press [Store to HDD].
7. If necessary, specify file information, such as [User Name], [File Name], and [Password].
• User Name
Basic Procedure for Storing Scan Files
111
Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
•File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password, and then press [OK]. Re-enter the password for
confirmation, and then press [OK].
8. Press [OK] twice.
9. If necessary, press [Send Settings] or [Original] to configure settings for resolution and
scan size.
10. Press the [Start] key.
Checking a Stored File Selected from the List
This section explains how to preview a file selected from the list of stored files.
1. Press [Send Settings].
2. Press [ ] four times, and then press [Select/Manage Stored File].
3. From the list of stored files, select the file you want to check.
You can select more than one file.
4. Press [Preview].
6. Scan
112
Specifying the File Type
This section explains the procedure for specifying the file type of a file you want to send.
File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail
or Scan to Folder, and saving files on a removable memory device.
You can select one of the following file types:
•Single Page: [PDF], [High Compress. PDF], [PDF/A], [TIFF/JPEG]
If you select a single-page file type when scanning multiple originals, one file is created for each
single page and the number of files sent is the same as the number of pages scanned.
• Multi-page: [PDF], [High Compress. PDF], [PDF/A], [TIFF]
If you select a multi-page file type when scan multiple originals, scanned pages are combined and
sent as a single file.
Selectable file types differ depending on the scan settings and other conditions. For details about
file types, see "Notes About and Limitations of File Types", Scan .
1. Press [Send Settings].
2. Press [File Type].
3. Select a file type.
4. Press [OK] twice.
Specifying the File Type
113
Specifying Send Settings
1. Press [Send Settings].
2. Specify resolution, scan size, and other settings, as required.
3. Press [OK].
6. Scan
114
7. Document Server
This chapter describes frequently used Document Server functions and operations. For the information
not included in this chapter, see Copy/ Document Server on the supplied CD-ROM.
Storing Data
This section describes the procedure for storing documents on the Document Server.
• A document accessed with a correct password remains selected even after operations are
complete, and it can be accessed by other users. After the operation, be sure to press the [Reset]
key to cancel the document selection.
• The user name registered to a stored document in the Document Server is to identify the document
creator and type. It is not to protect confidential documents from others.
• When turning on the fax transmission or scanning by the scanner, make sure that all other
operations are ended.
File Name
A file name such as "COPY0001" and "COPY0002" is automatically attached to the scanned
document. You can change the file name.
User Name
You can register a user name to identify the user or user group that stored the documents. To assign
it, select the user name registered in the Address Book, or enter the name directly. Depending on
the security setting, [Access Privileges] may appear instead of [User Name]. For details about the
Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions",
Connecting the Machine/ System Settings .
Password
To prevent unauthorized printing, you can specify a password for any stored document. A
protected document can only be accessed if its password is entered. If a password is specified for
the documents, the key icon appears on the left side of the file name.
115
1. Press the [Home] key on the top left of the control panel, and press the [Document Server]
icon on the [Home] screen.
CMR612
2. Press [To Scanning Scrn.].
3. Press [User Name].
4. Specify a user name, and then press [OK].
The user names shown are names that were registered in the Address Book. To specify a name not
shown in the screen, press [Manual Entry], and then enter a user name.
5. Press [File Name].
6. Enter a file name, and then press [OK].
7. Press [Password].
8. Enter a password with the number keys, and then press [OK].
You can use four to eight digits for the password.
9. For double-check, enter the password again, and then press [OK].
10. Select the paper tray.
11. Place the original.
12. Specify the original scanning conditions.
13. Press the [Start] key.
The original is scanned. The document is saved in the Document Server.
After scanning, a list of stored documents will be displayed. If the list does not appear, press [Finish
Scanning].
7. Document Server
116
Printing Stored Documents
Prints stored documents on the Document Server.
The items you can specify on the printing screen are as follows:
•Paper tray
• The number of prints
• [2 Sided: Top to Top], [2 Sided: Top to Bottom]
• [Sort]
• [Margin Adjustment]
For details about each function, see Copy/ Document Server .
1. Select a document to be printed.
2. When printing two or more documents at a time, repeat step 1.
Up to 30 documents can be printed.
3. When specifying printing conditions, press [To Printing Screen], and then configure print
settings.
4. Enter the number of print copies with the number keys.
The maximum quantity that can be entered is 99.
5. Press the [Start] key.
Printing Stored Documents
117
7. Document Server
118
8. Web Image Monitor
This chapter describes frequently used Web Image Monitor functions and operations. For the
information not included in this chapter, see Connecting the Machine/ System Settings on the
supplied CD-ROM or Web Image Monitor Help.
Displaying Top Page
This section explains the Top Page and how to display Web Image Monitor.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(machine's IP address or host name)/" in your Web browser's URL bar.
Top Page of Web Image Monitor appears.
If the machine's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under environment which server
authentication is issued, enter "https://(machine's IP address or host name)/".
Web Image Monitor is divided into the following areas:
1
2
3
5
4
CMM004
1. Menu area
If you select a menu item, its content will be shown.
2. Header area
The dialog box for switching to the user mode and administrator mode appears, and each mode's menu will
be displayed.
The link to Help and dialog box for keyword search appears.
119
3. Refresh/Help
(Refresh): Click at the upper right in the work area to update the machine information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the machine.
5. Work area
Displays the contents of the item selected in the menu area.
8. Web Image Monitor
120
Viewing Received Fax Documents Using Web
Image Monitor
1. Start Web Image Monitor.
2. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane.
3. If you have programmed a user code for the stored reception file, enter the code, and
then press [OK].
If the programmed user code was deleted from the Address Book, a message indicating incorrect
user code entry appears. If this is the case, reprogram a user code.
4. Click the property icon of the desired fax document.
5. View the content of the fax document.
6. To download the received fax document, select [PDF], [PDF/A], or [Multi-page: TIFF],
and then click [Download].
When you select [PDF], make the necessary "PDF File Security Settings" before clicking
[Download]. Adobe Acrobat Reader/Adobe Reader starts and the selected document is
displayed.
7. Quit Web Image Monitor.
Viewing Received Fax Documents Using Web Image Monitor
121
8. Web Image Monitor
122
9. Adding Paper and Toner
This chapter describes how to load paper into the paper tray and recommended paper sizes and types.
Loading Paper into Paper Trays
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• Check the paper edges are aligned at the right side.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the
side fences are squeezed too tightly against the paper, the edges may crease or the paper may be
misfed.
• Various sizes of paper can be loaded in the paper trays by adjusting the positions of side fences
and end fence. For details, see "Changing the Paper Size in the Paper Trays", Paper Specifications
and Adding Paper .
Loading Paper into Tray 1
1. Carefully pull out the paper tray until it stops.
CMS019
123
2. Press the metal plate down until it clicks.
CMS020
3. Square the paper and load it print side up.
Do not stack paper over the limit mark.
CMS021
4. Carefully slide the paper tray fully in.
Loading Paper into Trays 2 and 3
Each paper tray is loaded in the same way.
In the following example procedure, paper is loaded into tray 2.
9. Adding Paper and Toner
124
1. Carefully pull out the paper tray until it stops.
CMS041
2. While pressing down the release lever of the side fence, slide the side fence outward.
CMS033
If the paper size that is loaded is 81/4 × 14 or 81/2 × 14, proceed to step 4.
3. While pinching the release levers of the end fence, slide the end fence outward.
CMS034
Loading Paper into Paper Trays
125
4. Press the metal plate down until it clicks.
CMS036
5. Square the paper and load it print side up.
Do not stack paper over the limit mark.
CMS037
6. Align the back and side fences gently against the paper you loaded.
CMS038
7. Carefully slide the paper tray fully in.
9. Adding Paper and Toner
126
Loading Paper into the Bypass Tray
Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that
cannot be loaded in the paper trays.
• The maximum number of sheets you can load at the same time depends on paper type. Do not
load paper over the limit mark. For the maximum number of sheets you can load, see p.135
"Recommended Paper Sizes and Types".
1. Open the bypass tray.
CMS022
2. Push up the release lever.
CMS023
1
1. Release lever
3. Insert the paper face down.
4. Align the paper guides to the paper size.
If the guides are not flush against the paper, images might be skewed or paper misfeeds might
occur.
Loading Paper into the Bypass Tray
127
CMS024
5. Push down the release lever.
A beeping sound will occur after the paper is inserted and the release lever is pushed down.
CMS025
• When you use the bypass tray, it is recommended to load the paper in orientation.
•When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document
Server . When printing from a computer, see p.129 "Settings to Use the Bypass Tray under the
Printer Function".
•Certain types of paper might not be detected properly when placed on the bypass tray. If this
happens, remove the paper and place it on the bypass tray again.
• Pull the extender out when loading paper in the bypass tray.
• When the [Panel Key Sound] is turned off, it will not sound if you load paper into the bypass tray.
For details about [Panel Key Sound], see "System Settings", Connecting the Machine/ System
Settings .
•When loading thick paper or OHP transparencies, specify the paper size and the paper type.
• Letterhead paper must be loaded in a specific orientation. For details, see, p.132 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see p.139 "Envelopes".
9. Adding Paper and Toner
128
Settings to Use the Bypass Tray under the Printer Function
• If you select [Machine Setting(s)] in [Bypass Tray] under [Tray Setting Priority] in [System] of the
Printer Features menu, the settings made using the control panel have priority over the printer driver
settings. For details, see "System", Print .
•The default setting of [Bypass Tray] is [Driver/Command].
• Settings remain valid until they are changed. After printing, be sure to clear settings for the next
user.
•For details about setting printer drivers, see "Printing Documents", Print .
• (mainly Europe and Asia)
•[A4 ] is the default setting for [Printer Bypass Paper Size].
• (mainly North America)
•[81/2 × 11 ] is the default setting for [Printer Bypass Paper Size].
Setting the paper size using the control panel
1. Press the [User Tools/Counter] key.
CMR633
2. Press [Tray Paper Settings].
3. Press [ ].
4. Press [Printer Bypass Paper Size].
5. Select the paper size.
6. Press [OK].
7. Press the [User Tools/Counter] key.
Loading Paper into the Bypass Tray
129
• When loading thick paper or OHP transparencies, specify the paper size and the paper type.
Setting custom size paper using the control panel
1. Press the [User Tools/Counter] key.
CMR633
2. Press [Tray Paper Settings].
3. Press [ ].
4. Press [Printer Bypass Paper Size].
5. Press [Custom Size].
If a custom size is already specified, press [Change].
6. Press [Vertical].
7. Enter the size of the paper using the number keys, and then press the [ ] key.
8. Press [Horizontal].
9. Enter the size of the paper using the number keys, and then press the [ ] key.
10. Press [OK] twice.
11. Press the [User Tools/Counter] key.
• When loading thick paper, specify the paper size and the paper type.
Setting thick paper or OHP transparencies using the control panel
• Use A4 or 81/2 × 11 size OHP transparencies, and specify their size.
•When you load OHP transparencies, check the front and back of the sheets, and place them
correctly.
9. Adding Paper and Toner
130
• When printing onto OHP transparencies, remove printed sheets one by one.
1. Press the [User Tools/Counter] key.
CMR633
2. Press [Tray Paper Settings].
3. Press [ ].
4. Press [Printer Bypass Paper Size], and then specify the paper size.
5. Press [OK].
6. Press [Paper Type: Bypass Tray].
7. Press [Paper Type].
8. Select the paper type, and then press [OK].
To load thick paper, make sure that [Plain Paper] is selected.
Press [OHP (Transparency)] when loading OHP transparencies.
9. When printing onto thick paper, press [Paper Thickness]. When printing onto OHP
transparencies, proceed to step 11.
10. Press [Thick Paper], and then press [OK].
11. Press the [User Tools/Counter] key.
• We recommend that you use specified OHP transparencies.
•For details about paper thickness, see "System Settings", Connecting the Machine/ System Settings
.
Loading Paper into the Bypass Tray
131
Loading Orientation-Fixed Paper or Two-Sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or
copied paper) might not print correctly, depending on how the originals and paper are placed.
Settings for the User Tools
•Copier mode
Specify [On] for [Letterhead Setting] in [Input/Output] under the Copier/Docu. Server
Features menu, and then place the original and paper as shown below.
• Printer mode
Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer
Features menu, and then place the paper as shown below.
For details about the letterhead settings, see "Copier/Document Server Features", Copy/
Document Server , or "Printer Features", Print .
Original orientation and paper orientation
The meanings of the icons are as follows:
Icon Meaning
Place or load paper scanned or printed side face up.
Place or load paper scanned or printed side face down.
• Original orientation
Original orientation Exposure glass ADF
Portrait ( )
9. Adding Paper and Toner
132
Original orientation Exposure glass ADF
Landscape ( ) • Copy
• Scanner
• Paper orientation
•Copier mode
Copy side Tray 1 Trays 2 and 3 Bypass tray
One-sided
Two-sided Unavailable
• Printer mode
Print side Tray 1 Trays 2 and 3 Bypass tray
One-sided
Two-sided Unavailable
• In printer mode:
•To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must
specify [Letterhead] as the paper type in the printer driver's settings.
Loading Orientation-Fixed Paper or Two-Sided Paper
133
• If a print job is changed partway through printing from one-sided to two-sided printing, one-
sided output after the first copy may be printed facing a different direction. To ensure all
paper is output facing the same direction, specify different input trays for one-sided and two-
sided printing. Note also that two-sided printing must be disabled for the tray specified for
one-sided printing.
•For details about how to make two-sided prints, see "Printing on Both Sides of Sheets", Print
.
•In copier mode:
• For details about how to make two-sided copies, see p.59 "Duplex Copying".
9. Adding Paper and Toner
134
Recommended Paper Sizes and Types
This section describes recommended paper sizes and types.
• If you use damp or curled paper, a paper jam may occur.
•Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a
misfeed.
• When you load OHP transparencies, check the front and back of the sheets, and place them
correctly, or a misfeed might occur.
• For details about and recommendations concerning thick paper, see p.138 "Thick Paper".
• For details about various details about and recommendations concerning envelopes, see p.139
"Envelopes".
Tray 1
Paper type and weight Paper size Paper capacity
60–90 g/m2 (16–24 lb. Bond)
Plain Paper 1–Plain Paper 2
Select the paper size using
the System Settings menu:
A4 , A5 , B5 JIS ,
81/2 × 11 , 51/2 ×
81/2, 16K
250 sheets
Trays 2 and 3
Paper type and weight Paper size Paper capacity
60–90 g/m2 (16–24 lb. Bond)
Plain Paper 1–Plain Paper 2
Select the paper size using
the System Settings menu:
A4 , 81/2 × 14 , 81/2
× 13 , 81/2 × 11 ,
81/4 × 14 , 81/4 × 13
500 sheets
Recommended Paper Sizes and Types
135
Bypass tray
Paper type and
weight Paper size Paper capacity
60–157 g/m2 (16–
40 lb. Bond)
Plain Paper 1–Thick
Paper
Select the paper size *1:
A4 , A5 , A6 , B5 JIS , B6 JIS ,
81/2 × 14 , 81/2 × 13 , 81/2 × 11 ,
81/4 × 14 , 81/4 × 13 , 8 × 13 ,
71/4 × 101/2, 51/2 × 81/2, 16K
• Plain Paper 1–Plain
Paper 2: 100 sheets
•Middle Thick–Thick
Paper: *3
60–157 g/m2 (16–
40 lb. Bond)
Plain Paper 1–Thick
Paper
Custom size *2:
Vertical: 90.0–216.0 mm
Horizontal: 139.0–600.0 mm
Vertical: 3.55–8.50 inches
Horizontal: 5.48–23.62 inches
• Plain Paper 1–Plain
Paper 2: 100 sheets
•Middle Thick–Thick
Paper: *3
Translucent paper A4 10 sheets
OHP transparencies A4 , 81/2 × 11 10 sheets
Label paper
(adhesive labels)
A4 , 81/2 × 11 1 sheet
Envelopes Select the paper size *1:
41/8 × 91/2, 37/8 × 71/2, C5 Env
, C6 Env , DL Env
*3
*1 For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray", Copy/ Document
Server . For printer mode, see p.129 "Setting the paper size using the control panel".
*2 Enter the paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray",
Copy/ Document Server . For printer mode, see p.130 "Setting custom size paper using the control
panel".
*3 Do not stack over the limit mark. The number of sheets you can load in the paper tray varies depending
on the weight and condition of the paper.
Paper Thickness
Paper Thickness *1 Paper weight
Plain Paper 1 60–80 g/m2 (16–20 lb. Bond)
9. Adding Paper and Toner
136
Paper Thickness *1 Paper weight
Plain Paper 2 81–90 g/m2 (20–24 lb. Bond)
Middle Thick 91–105 g/m2 (24–28 lb. Bond)
Thick Paper 106–157 g/m2 (28–40 lb. Bond)
*1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight.
Change the paper weight setting to thinner or thicker.
• Certain types of paper produce noise when delivered. This noise does not indicate a problem and
print quality is unaffected. (Translucent paper and OHP transparencies can produce noise when
delivered.)
•The paper capacity described in the tables above is an example. Actual paper capacity might be
lower, depending on the paper type.
• When loading paper, make sure the stack height does not exceed the limit mark of the paper tray.
• If multiple sheet feeding occurs, fan sheets thoroughly or load sheets one by one from the bypass
tray.
• Flatten out curled sheets before loading them.
• When loading envelopes, see p.139 "Envelopes".
• When loading thick paper of 106–157 g/m2 (28–40 lb. Bond), see p.138 "Thick Paper".
• When copying or printing onto letterhead paper, the paper placing orientation is different
depending on which function you are using. For details, see p.132 "Loading Orientation-Fixed
Paper or Two-Sided Paper".
• If you load paper of the same size and same type in two or more trays, the machine automatically
shifts to the other tray when the first tray in use runs out of paper. This function is called Auto Tray
Switching. (However, if the paper type of one tray is recycled or special paper, the settings of the
other trays must be the same for the Auto Tray Switching function to work.) This saves interrupting a
copy run to replenish paper when making a large number of copies. You can specify the paper
type of the paper trays under [Paper Type: Tray 1]–[Paper Type: Tray 3]. For details, see "System
Settings", Connecting the Machine/ System Settings . For the setting procedure of the Auto Tray
Switching function, see "Copier/Document Server Features", Copy/ Document Server .
•When loading label paper:
• We recommend that you use specified label paper.
• Place one sheet at a time.
• After pressing [ ], press [Paper Type], and then press [Thick Paper].
•When loading OHP transparencies:
Recommended Paper Sizes and Types
137
• When copying onto OHP transparencies, see "Copying onto OHP Transparencies", Copy/
Document Server .
•When printing on OHP transparencies from the computer, see p.130 "Setting thick paper or
OHP transparencies using the control panel".
• Fan OHP transparencies thoroughly whenever you use them. This prevents OHP
transparencies from sticking together, and from feeding incorrectly.
• Remove copied or printed sheets one by one.
• When loading translucent paper:
• Remove copied or printed sheets one by one.
• When loading translucent paper, always use long grain paper, and set the paper direction
according to the grain.
• Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent
paper before loading.
Thick Paper
This section gives you various details about and recommendations concerning thick paper.
When loading thick paper of 106–157 g/m2 (28–40 lb. Bond) in the bypass tray, follow the
recommendations below to prevent misfeeds and loss of image quality.
•Store all your paper in the same environment - a room where the temperature is 20–25 °C (68–
77 °F) and the humidity is 30–65%.
• When loading thick paper, set the paper direction according to its grain, as shown in the following
diagram:
Direction of paper
grain Bypass tray
• Select [Thick Paper] for [Paper Type] of the bypass tray.
9. Adding Paper and Toner
138
• Even if thick paper is loaded as described above, normal operations and print quality might still not
be possible, depending on the paper type.
•Prints might have prominent vertical creases.
• Prints might be noticeably curled. Flatten out prints if they are creased or curled.
Envelopes
This section gives you various details about and recommendations concerning envelopes.
• Do not use window envelopes.
•Fan the envelopes before loading them to separate them and prevent the glue on them from
causing them to stick together. If fanning does not prevent them sticking together, load them one by
one. Note that some types of envelopes cannot be used with this machine.
• Misfeeds might occur depending on the length and shape of the flaps.
• Before loading envelopes, press down on them to remove any air from inside, flatten out all four
edges. If they are bent or curled, flatten their leading edges (the edge going into the machine) by
running a pencil or ruler across them.
In copier mode
When copying onto envelopes, load them according to the applicable orientation shown below.
Load the envelopes in the same direction as the original.
How to load envelopes
Orientation of
envelopes Exposure glass Bypass tray
Side-opening
envelopes
• Flaps: closed
•Bottom side of
envelopes: toward the
back of the machine
• Side to be scanned:
face down
• Flaps: closed
•Bottom side of
envelopes: toward the
back of the machine
• Side to be printed:
face down
Recommended Paper Sizes and Types
139
When loading envelopes, specify the envelope type and thickness. For details, see p.68 "Copying
onto Envelopes".
In printer mode
When printing onto envelopes, load them according to the applicable orientation shown below:
How to load envelopes
Types of envelopes Bypass tray
Side-opening envelopes
• Flaps: closed
•Bottom side of envelopes: toward
the back of the machine
• Side to be printed: face down
When loading envelopes, select "Thick Paper" as the paper thickness and "Plain Paper" as the
paper type using both the User Tools and printer driver. For details, see "Printing on Envelopes",
Print .
To print on envelopes that are loaded with their bottom edge pointing toward the back of the
machine, rotate the print image by 180 degrees using the printer driver.
Recommended envelopes
For information about recommended envelopes, contact your local dealer.
For details about the sizes of envelopes you can load, see p.135 "Recommended Paper Sizes and
Types".
• Load only one size and type of envelope at a time.
•To get better output quality, it is recommended that you set the right, left, top, and bottom print
margin, to at least 10 mm (0.4 inches) each.
• Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print
one or two envelopes to check print quality.
• Flatten out prints if they are creased or curled.
• Check the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
9. Adding Paper and Toner
140
• Depending on the environment, copying or printing on envelopes may wrinkle them even if they
are recommended.
•Certain types of envelopes might come out creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
Recommended Paper Sizes and Types
141
Adding Toner
This section explains precautions when adding toner, how to send faxes or scanned documents when
the toner has run out, and how to dispose of used toner.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so
risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use the cleaner to suck spilled toner (including used toner). Sucked toner may cause
firing or explosion due to electrical contact flickering inside the cleaner. However, it is possible
to use the cleaner designed for dust explosion-proof purpose. If toner is spilled over the floor,
sweep up spilled toner slowly and clean remainder with wet cloth.
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting
in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with
toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air
environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.
9. Adding Paper and Toner
142
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water.
Hot water will set the toner into the fabric and make removing the stain impossible.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• Always replace the toner cartridge when a notification appears on the machine.
•Fault may occur if you use toner other than the recommended type.
• When adding toner, do not turn off the main power. If you do, settings will be lost.
• Store toner where it will not be exposed to direct sunlight, temperatures above 35 °C (95 °F), or
high humidity.
• Store toner on a flat surface.
• Do not shake the toner cartridge with its mouth down after removing it. Residual toner may scatter.
• Do not repeatedly install and remove toner cartridges. This will result in toner leakage.
Follow the instruction on the screen regarding how to replace a toner cartridge.
• If " Toner Cartridge is almost empty." appears, the toner has almost run out. Have a replacement
toner cartridge at hand.
•If appears when there is still toner in the cartridge, hold the cartridge with the opening upward,
shake it well, and then reinstall it.
•You can make about 50 copies even after appears, but replace the toner early to prevent poor
copy quality.
•You can check the name of the required toner and the replacement procedure using the [ Add
Toner] screen.
•For details about how to check contact number where you can order supplies, see "Enquiry",
Maintenance and Specifications .
Sending Faxes or Scanned Documents When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
toner left, you can still send faxes or scanned documents.
Adding Toner
143
• If number of communications executed after the toner has run out and not listed in the automatically
output Journal exceeds 200, communication is not possible.
1. Make sure the machine is in facsimile or scanner mode.
2. Perform transmission operation.
The error message disappears.
• Any reports are not printed.
Disposing of Used Toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the
container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
9. Adding Paper and Toner
144
10. Troubleshooting
This chapter describes basic troubleshooting procedures.
Indicators
This section describes the indicators displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator Status
: Paper Misfeed indicator Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .
: Original Misfeed indicator Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .
: Load Paper indicator Appears when paper runs out.
For details about loading paper, see "Loading Paper",
Paper Specifications and Adding Paper .
: Add Toner indicator Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications .
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your sales or service representative.
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator Appears when one or more covers of the machine are
open.
145
When an Indicator for the [Check Status] Key
Is Lit
If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check
Status] screen. Check the status of each function in the [Check Status] screen.
[Check Status] screen
1
2
CNY002
43
1. [Mac/ApliStat] tab
Indicates the status of the machine and each function.
2. Status icons
Each icon that can be displayed is described below:
: The function is performing a job.
: An error has occurred on the machine.
: An error has occurred in the function being used. Or, the function cannot be used because an error has
occurred on the machine.
3. Messages
Displays a message that indicates the status of the machine and each function.
4. [Check]
If an error occurs in the machine or a function, press [Check] to view details.
Pressing [Check] displays an error message or the corresponding function screen. Check the error message
displayed on the function screen and take the appropriate action.
• p.154 "Messages Displayed When Using the Copy/Document Server Function"
• p.156 "Messages Displayed When Using the Facsimile Function"
• p.169 "Messages Displayed When Using the Printer Function"
• p.182 "Messages Displayed When Using the Scanner Function"
The following table explains problems that cause the indicator to light:
10. Troubleshooting
146
Problem Causes Solutions
Documents and reports do
not print out.
The paper output tray is full. Remove the prints from the tray.
Documents and reports do
not print out.
There is no paper left. Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .
An error has occurred. A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.
Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
p.154 "When Messages Are
Displayed on the Control Panel".
You can use other functions normally.
The machine is unable to
connect to the network.
A network error has
occurred.
• Press [Check] in the function
which error is occurred. And then
check the displayed message,
and take appropriate action. For
details about error messages and
their solutions, see p.154 "When
Messages Are Displayed on the
Control Panel".
•Check that the machine is
correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings .
•For details about connecting to
the network, contact your
administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
When an Indicator for the [Check Status] Key Is Lit
147
Panel Tone
The following table describes the meaning of the various beep patterns that the machine produces to
alert users about left originals and other machine conditions.
Beep pattern Meaning Causes
Single short beep Panel/screen input
accepted.
A control panel or screen key was
pressed.
Short, then long beep Panel/screen input rejected. An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.
Single long beep Job completed successfully. A Copy/Document Server Features
job has finished.
Two long beeps Machine has warmed up. When the power is turned on or the
machine exits Sleep mode, the
machine has fully warmed up and is
ready for use.
Five long beeps Soft alert An auto reset was performed through
the Simple Screen of the Copy/
Document Server function, the
Facsimile function, or the Scanner
function.
Five long beeps repeated
four times.
Soft alert An original has been left on the
exposure glass or paper tray is empty.
Five short beeps repeated
five times.
Strong alert The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper
jam or toner request, if the machine's covers are opened and closed repeatedly within a short
space of time, the beep alert might continue, even after normal status has resumed.
•You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General
Features", Connecting the Machine/ System Settings .
10. Troubleshooting
148
When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the
instructions displayed.
Problem Causes Solutions
The [Facsimile] or [Scanner]
icon does not appear on the
[Home] screen even though
the copier screen appears
when the machine is turned
on using the main power
switch.
Functions other than the
copier function are not yet
ready.
Functions appear on the [Home]
screen when they become ready for
use. Time required varies by function.
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
copier function are not yet
ready.
Functions appear in the User Tools
menu when they become ready for
use. Time required varies by function.
Wait a little longer.
The lamp remains lit and the
machine does not enter
Sleep mode even though the
[Energy Saver] key was
pressed.
• The ADF is open.
•The machine is
communicating with
external equipment.
• The hard disk is active.
• Close the ADF.
• Check if the machine is
communicating with external
equipment.
• Wait a little longer.
The display is off. The machine is in Sleep
mode.
Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
mode.
Nothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.
The main power switch is
turned off.
Turn on the main power switch.
"Please wait." appears. This message appears when
you press the [Energy Saver]
key.
Wait for a while. If the machine does
not get ready in five minutes, contact
your service representative.
When You Have Problems Operating the Machine
149
Problem Causes Solutions
"Please wait." appears. This message appears when
the machine is warming up.
• Wait until the message
disappears. Do not turn off the
main power switch while the
message is displayed.
•If the machine does not get ready
in five minutes, contact your
service representative.
"Please wait." appears. This message appears when
you change the toner
cartridge.
• Wait until the message
disappears. Do not turn off the
main power switch while the
message is displayed.
•If the message does not
disappear in five minutes, contact
your service representative.
"Memory is full. Do you
want to store scanned file?"
appears.
The scanned originals
exceed the number of
sheets/pages that can be
stored on the hard disk.
• Press [Yes] to store pages that
have been scanned. Delete
unnecessary files by pressing
[Delete File].
• Press [No] if you are not storing
pages that have been scanned.
Delete unnecessary files by
pressing [Delete File].
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started .
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your Login User Name and Login
Password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started .
"Authentication has failed."
appears.
The entered Login User
Name or Login Password is
not correct.
For details about the correct Login User
Name and Login Password, see
Security Guide .
"Authentication has failed."
appears.
The machine cannot perform
authentication.
For details about authentication, see
Security Guide .
10. Troubleshooting
150
Problem Causes Solutions
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
•Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
An error message remains,
even if consumables are
replaced and/or misfed
paper is removed.
This may occur if the HDD is
not installed.
Press the [Start] key.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
• Load paper into the paper tray
with the print side up.
•Load paper into the bypass tray
with the print side down.
Misfeeds occur frequently. The tray's side or end fences
may not be set properly.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
•Check that the side or end fences
are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
When You Have Problems Operating the Machine
151
Problem Causes Solutions
Misfeeds occur frequently. Copy paper size setting is
not correct.
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
•Set the proper paper size. For
details about specifying paper
size with the control panel, see
"Changing Paper Size Settings",
Paper Specifications and Adding
Paper .
Cannot print in duplex
mode.
You have selected a paper
tray that is not set for duplex
printing.
Change the setting for "Apply 2-sided"
in [System Settings] to enable duplex
printing for the paper tray. For details
about setting "Apply 2-sided", see
"Tray Paper Settings", Connecting the
Machine/ System Settings .
Cannot print in duplex
mode.
Duplex printing cannot be
done with paper set in the
bypass tray.
When using duplex printing, make
settings to use paper from a tray other
than the bypass tray.
"Turn main Power Switch off"
appears.
The machine does not shut
down normally when the
main power switch is turned
off, and then immediately
turned on.
Turn off the main power switch. Wait
for ten seconds or more after the
machine shuts down, and then turn it
on again.
"Shutting down... Please
wait. Main power will be
turned off automatically.
Maximum waiting time: 2
minute(s)" appears.
The shut down procedure
has begun because the main
power switch was turned off
while the machine was in
standby mode or performing
an operation.
Follow the message that appears and
wait until the machine has shut down.
Do not turn on the main power switch
while this message is displayed. If the
main power switch has been turned on,
follow the message that appears. For
details about turning the main power
switch on and off, see "Turning On/Off
the Power", Getting Started .
10. Troubleshooting
152
Problem Causes Solutions
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.
The Address Book cannot be
changed while deleting the
multiple stored documents.
Wait a while, and then retry the
operation.
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
• For details about specifying print
volume limits, see Security Guide
.
•To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
"Home is in use by another
function." appears.
The [Home] screen is being
edited by another function.
Wait for a while, and then try to create
the shortcut on the [Home] screen
again.
"The image data size is not
valid. See the manual for
required data." appears.
The image data size is not
valid.
For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions .
"The format of the image
data is not valid." appears.
The file format of the shortcut
image to be added is not
supported.
The file format of shortcut images to be
added must be JPEG. Specify the
image again.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use recommended paper. For details about recommended paper, see p.135
"Recommended Paper Sizes and Types".
•Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing stack printing. When using curled paper, take the stiffness out of the paper with your
hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat surface
to prevent paper from curling, and do not lean it against the wall.
When You Have Problems Operating the Machine
153
When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see p.135
"Recommended Paper Sizes and Types".
•For messages that are not listed here, see p.149 "When You Have Problems Operating the
Machine".
Message Causes Solutions
"Check paper size." An irregular paper size is
set.
If you press the [Start] key, the copy
will start using the selected paper.
"2 Sided Copy is not
available with this paper
size. Select another paper
size or cancel 2 Sided
Copy."
A paper size not available in
Duplex mode has been
selected.
Select a proper paper size. For details
about Duplex mode, see "Duplex
Copying", Copy/ Document Server
.
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
• If you want to store the scanned
pages as a file in the Document
Server, press [Yes].
•If you do not want to store
scanned pages, press [No].
Scanned data is deleted.
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."
The number of pages the
user is permitted to copy has
been exceeded.
For details about how to check the
number of copies available per user,
see Security Guide .
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."
The scanned originals have
too many pages to store as
one document.
Press [Exit], and then store again with
an appropriate number of pages.
10. Troubleshooting
154
Message Causes Solutions
"Maximum number of sets is
n."
(A figure is placed at n.)
The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier/
Doc. Srvr. Featr.]. For details about
Max. Copy Quantity, see "General
Features", Copy/ Document Server .
"Orig. scanned for diffrnt
fnctn."
A function of the machine
other than the Copier
function is being used such
as the Document Server
function.
Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Document Server] icon on the [Home]
screen, and then press the [Stop] key.
When the message appears on the
screen, follow the instructions to cancel
the job.
"Please wait." The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not turn off the main power switch
while this message is displayed.
Depending on the number of
destinations to be updated, there may
be some delay before you can resume
operation. Operations are not possible
while this message is displayed.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do
so.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete,
contact the person who created the
file.
"You do not have the
privileges to use this
function."
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
When Messages Are Displayed on the Control Panel
155
When the memory becomes full while using the copy/document server function
Message Causes Solutions
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals."
"nn" in the message
represents a changeable
number.
The scanned originals
exceed the number of pages
that can be stored in
memory.
• Press [Print] to copy scanned
originals and cancel the scanning
data.
•Press [Clear Memory] to cancel
the scanning data and not copy.
"Press [Continue] to scan
and copy remaining
originals."
The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.
• Remove all copies, and then press
[Continue] to continue copying.
•Press [Stop] to stop copying.
• If you set [Memory Full Auto Scan Restart] in [Input/Output] of User Tools to [On], even if the
memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input/Output", Copy/ Document Server .
Messages Displayed When Using the Facsimile Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can
also be confirmed from Web Image Monitor. For details about how to confirm the settings from
Web Image Monitor, see Web Image Monitor Help.
Message Causes Solutions
"Cannot find the specified
path. Please check the
settings."
The name of the computer or
folder entered as the
destination is wrong.
Check that the computer name and the
folder name for the destination are
correct.
10. Troubleshooting
156
Message Causes Solutions
"Check whether there are
any network problems."
[13-10]
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.
• Check that the correct alias phone
number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper. • Check that the correct gate
keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-17]
Registering of user name is
rejected by SIP server.
• Check that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server. • Check that the correct SIP Server
IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]
The password registered for
the SIP server is not the same
as the password registered
for this machine.
For details about network problems,
contact your administrator.
When Messages Are Displayed on the Control Panel
157
Message Causes Solutions
"Check whether there are
any network problems."
[13-25]
In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.
• Check that "IPv4" in [Effective
Protocol] is set to "Active" in
[System Settings]. For details
about Effective Protocol, see
"Interface Settings", Connecting
the Machine/ System Settings .
•Check that the correct IPv4
address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-26]
The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has been
registered.
• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
•For details about network
problems, contact your
administrator.
10. Troubleshooting
158
Message Causes Solutions
"Check whether there are
any network problems."
[14-01]
The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found.
• Check that the following settings
in [System Settings] are listed
correctly.
•DNS server
• Server name and IP address
for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
•Check that the folder for transfer is
correctly specified.
• Check that the computer in which
the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems of the destinations,
contact the administrator of the
destinations.
• For details about network
problems, contact your
administrator.
When Messages Are Displayed on the Control Panel
159
Message Causes Solutions
"Check whether there are
any network problems."
[14-09]
E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or login
authentication of the
computer in which the folder
for transfer is specified.
• Check that User Name and
Password for the following
settings in [System Settings] are
listed correctly.
•SMTP Authentication
• POP before SMTP
• Fax Email Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
•Check that the user ID and
password for the computer with
the folder for forwarding are
correctly specified.
• Check that the folder for
forwarding is correctly specified.
• Confirm that the computer with the
folder for forwarding is properly
working.
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[14-33]
E-mail addresses for the
machine and the
administrator are not
registered.
• Check that the correct Email
Address is listed in [Fax Email
Account] of [System Settings]. For
details about Fax Email Account,
see "File Transfer", Connecting the
Machine/ System Settings .
•For details about network
problems, contact your
administrator.
10. Troubleshooting
160
Message Causes Solutions
"Check whether there are
any network problems."
[15-01]
No POP3/IMAP4 server
address is registered.
• Check that the correct Server
Name or Server Address is listed
in [POP3/IMAP4 Settings] of
[System Settings]. For details
about POP3/IMAP4 Settings, see
"File Transfer", Connecting the
Machine/ System Settings .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-02]
Cannot log in to the POP3/
IMAP4 server.
• Check that the correct User Name
and Password are listed in [Fax
Email Account] of [System
Settings]. For details about Fax
Email Account, see "File Transfer",
Connecting the Machine/ System
Settings .
•For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-03]
No machine e-mail address
is programmed.
• Check that the correct machine e-
mail address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings .
•For details about network
problems, contact your
administrator.
When Messages Are Displayed on the Control Panel
161
Message Causes Solutions
"Check whether there are
any network problems."
[15-11]
Cannot find the DNS server
or POP3/IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
•IP address of the DNS
Server
• the server name or IP
address of the POP3/
IMAP4 server
• the port number of the
POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
•Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-12]
Cannot log in to the POP3/
IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
•the user name and password
for [Fax Email Account]
• the user name and password
for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
•For details about network
problems, contact your
administrator.
10. Troubleshooting
162
Message Causes Solutions
"Connection with LDAP
server has failed. Check the
server status."
A network error has occurred
and connection has failed.
Try the operation again. If the message
is still shown, the network may be busy.
Check the settings for LDAP server in
[System Settings]. For details about
settings for LDAP server, see
"Programming the LDAP server",
Connecting the Machine/ System
Settings .
"Error occurred, and
transmission was
cancelled."
• Original jammed during
Immediate Transmission.
•A problem occurred in
the machine, or noise
occurred on the
telephone line.
Press [Exit], and then send the
documents again.
"Exceeded max. number to
display. Max. No.: n"
(A figure is placed at n.)
The number of search results
has exceeded the maximum
number of items that can be
displayed.
Search again after changing the
search conditions.
"Exceeded time limit for
LDAP server search. Check
the server status."
A network error has occurred
and connection has failed.
• Try the operation again. If the
message is still shown, the
network may be busy.
•Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
When Messages Are Displayed on the Control Panel
163
Message Causes Solutions
"Functional problem
occurred. Stopped
processing."
The main power switch was
turned off while the machine
was receiving a document by
Internet Fax.
Even if you turn the main power switch
back on immediately, depending on
the mail server, the machine might not
be able to resume reception of the
Internet Fax if the timeout period has
not expired. Wait until the mail server's
timeout period has expired, and then
resume reception of the Internet Fax.
For details about reception of the
Internet Fax, contact your
administrator.
"Functional problems with
facsimile. Data will be
initialized."
There is a problem with the
fax.
Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used.
"LDAP server authentication
has failed. Check the
settings."
A network error has occurred
and connection has failed.
Make settings correctly for the user
name and the password for LDAP
server authentication.
"Orig. scanned for diffrnt
fnctn."
A function of the machine
other than the Facsimile
function is being used such as
the Document Server
function.
Before sending a file by fax, cancel the
job in progress. For example, press
[Exit], and then press the [Home] key.
Press the [Document Server] icon on
the [Home] screen. Next, press the
[Stop] key. When the message
appears on the screen, follow the
instructions to cancel the job.
"Put original back, check it
and press the Start key."
Original jammed during
Memory Transmission.
Press [Exit], and then send the
documents again.
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"
The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.
In the message that appears at each
transmission, press [Select].
10. Troubleshooting
164
Message Causes Solutions
"Some page(s) are almost
blank. To cancel press the
Stop key."
The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You tried to delete a
document for which you do
not have permission to
delete.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not turn off the main power switch
while this message is displayed.
Depending on the number of
destinations to be updated, there may
be some delay before you can resume
operation. Operation is not possible
while this message is displayed.
"You do not have the
privileges to use this
function."
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
"The destination cannot be
selected because its
certificate is not currently
valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
When Messages Are Displayed on the Control Panel
165
Message Causes Solutions
"The program contains a
destination(s) with a
certificate that is not
currently valid. The
destination(s) cannot be
recalled."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination
for Email TX Result, which is
registered to the program,
has a certificate that is not
currently valid. The
destination cannot be
recalled."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified dest. for
Email TX Result, which is
registered to program,
contains a dest. that has a
certificate that is not
currently valid. The dest.
cannot be recalled."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"Email TX Result cannot be
set because the specified
destination's certificate is
not currently valid."
The user certificate
(destination certificate) has
expired.
For details about the user certificate
(destination certificate), see Security
Guide .
10. Troubleshooting
166
Message Causes Solutions
"The program contains a
destination(s) that does not
have a certificate."
There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination
for Email TX Result, which is
registered to the program,
has no certificate for
encryption."
There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destinations
for Email TX Result, which is
registered to the program,
contain a destination(s) that
has no certificate for
encryption."
There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The device certificate used
for the S/MIME signature is
not currently valid. XXX
which is registered to the
program cannot be
recalled."
(XXX indicates the e-mail
destination(s) or
destination(s) for [Email TX
Results].)
The device certificate (S/
MIME) has expired.
For details about the device certificate
(S/MIME), see Security Guide .
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
When Messages Are Displayed on the Control Panel
167
Message Causes Solutions
"XXX cannot be recalled
because there is a problem
with the device certificate
used for the S/MIME
signature."
(XXX indicates the e-mail
destination(s) or
destination(s) for [Email TX
Results].)
There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
"The PDF Digital Signature's
device certificate is not
currently valid. The email
destination(s) which is
registered to the program
cannot be recalled."
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because the PDF Digital
Signature's device
certificate is not currently
valid."
(XXX and YYY indicate the
user action.)
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The email destination(s)
which is registered to the
program cannot be recalled
because there is a problem
with the PDF Digital
Signature's device
certificate."
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
10. Troubleshooting
168
• If "Check whether there are any network problems." appears, the machine is not correctly
connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the
[Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
. If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.
•If the paper tray runs out of paper, "Cannot print fax message. Load paper." appears on the
screen, asking you to add paper. If there is paper left in the other trays, you can receive documents
as usual, even if the message appears on the screen. You can turn this function on or off with
"Parameter Settings". For details about how to do this, see "Parameter Settings", Fax .
When the memory becomes full while using the facsimile function
Message Causes Solutions
"Memory is full. Cannot scan
more. Transmission will be
stopped."
The memory is full. If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages.
Messages Displayed When Using the Printer Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Status messages
Message Status
"Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format.
Press [Job Reset] to cancel Hex Dump mode.
"Suspended job exists." Printing was temporarily stopped by SmartDeviceMonitor for Client.
You can resume printing via [My Job List] in SmartDeviceMonitor for
Client, or via the Web Image Monitor. To resume printing via Web
Image Monitor, ask your system administrator first.
When Messages Are Displayed on the Control Panel
169
Message Status
"Offline" The machine is offline.
"Please wait." This message might appear for a second or two while the machine is
preparing, performing initial adjustments, or adding toner. Wait a
while.
"Printing..." The machine is printing. Wait a while.
"Ready" This is the default ready message. The machine is ready for use. No
action is required.
"Resetting job..." The machine is resetting the print job. Wait until "Ready" appears on
the display panel.
"Setting change..." The machine is changing settings. You cannot use the control panel
while this message is displayed. Wait a while.
"Waitg. for prt.data" The machine is waiting for the next data to print. Wait a while.
"Job suspended." Printing was temporarily suspended because [Job Operation] or the
[Stop] key was pressed.
"Updating certif..." The @Remote certificate is being updated. Wait a while.
Messages displayed on the control panel when using the printer function
• Before turning the main power switch off, see p.48 "Turning On/Off the Power".
Message Causes Solutions
"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
• The wireless LAN
board was not inserted
when the machine was
turned on.
•The wireless LAN
board was pulled out
after the machine was
turned on.
• The settings are not
updated although the
unit is detected.
Turn off the main power switch, and
then confirm the wireless LAN board is
inserted correctly. And then, turn on the
main power switch again. If the
message appears again, contact your
service representative.
10. Troubleshooting
170
Message Causes Solutions
"Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."
• The Bluetooth interface
unit was installed while
the machine was turned
on.
•The Bluetooth interface
unit was removed while
the machine was turned
on.
Turn off the main power switch, and
then confirm that the Bluetooth
interface unit was installed correctly.
And then, turn on the main power
switch again. If the message appears
again, contact your service
representative.
"Hardware Problem:
Ethernet"
An error has occurred in the
Ethernet interface.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem: HDD" An error has occurred in the
hard disk.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem: Parallel
I/F"
An error has occurred in the
IEEE 1284 interface board.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem: USB" An error has occurred in the
USB interface.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)
The wireless LAN board can
be accessed, but an error
was detected.
Turn off the main power switch, and
then confirm the wireless LAN board is
inserted correctly. And then, turn on the
main power switch again. If the
message appears again, contact your
service representative.
When Messages Are Displayed on the Control Panel
171
Message Causes Solutions
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)
• The Bluetooth interface
unit was connected
while the machine was
turned on.
•The Bluetooth interface
unit was removed while
the machine was turned
on.
Turn off the main power switch, and
then confirm the Bluetooth interface unit
is inserted correctly. And then, turn on
the main power switch again. If the
message appears again, contact your
service representative.
"Out of paper in n. Load
paper of the following size
and type. To cancel the
current job, press [Job
Reset]."
(A figure is placed at n.)
The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.
Check that the printer driver settings
are correct, and then load paper of the
size selected in the printer driver into
the input tray. For details about how to
change the paper size, see "Changing
the Paper Size", Paper Specifications
and Adding Paper .
"Tray setg. do not match
spcfd siz&yp. Select new
tray or use sz&typ below."
The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.
• Check that the printer driver
settings are correct, and then load
paper of the size selected in the
printer driver into the input tray.
For details about how to change
the paper size, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
•Select the tray manually to
continue printing, or cancel a
print job. For details about how to
select the tray manually, or cancel
a print job, see "If an Error Occurs
with the Specified Paper Size and
Type", Print .
"n ppr siz msmtch Select new
tray or use ppr size below."
(A tray name is placed at n.)
The size of the paper in the
tray does not match the
paper size specified in the
printer driver.
Select a tray containing paper that is
the same size as the specified paper
size.
"Problem: Printer Font Error" An error has occurred in the
font settings.
Contact your service representative.
10. Troubleshooting
172
Message Causes Solutions
"Problems with the wireless
board. Please call service."
(A "wireless LAN board" or
"Bluetooth unit" is referred to
as a "wireless board".)
The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.
Check that the Bluetooth unit is installed
properly, or contact your service
representative.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do
so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not turn off the main power switch
while this message is displayed.
Depending on the number of
destinations to be updated, there may
be some delay before you can resume
operation. Operations are not possible
while this message is displayed.
"You do not have the
privileges to use this
function."
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
Messages during Direct print from a removable memory device
Message Causes Solutions
"Unable to access the
specified memory storage
device."
The memory device used
cannot be recognized.
For details about the recommended
memory devices for the Direct printing
function from removable memory
devices, contact your service
representative. The USB flash memory
that features password protection or
other security features may not work
normally.
When Messages Are Displayed on the Control Panel
173
Message Causes Solutions
"Exceeded the limit value for
total data size of the
selected files. Cannot select
more files."
• The size of the selected
file exceeds 1 GB.
•The total size of the
selected files exceeds 1
GB.
Files or groups of files larger than 1 GB
cannot be printed.
• When the total size of the multiple
files that are selected exceeds 1
GB, select files separately.
• When the size of selected file
exceeds 1 GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different
formats at the same time.
Other messages
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message Causes Solutions
"86: Error" Parameters of the control
code are invalid.
Check the print settings.
"91: Error" Printing was canceled by the
auto job cancel function due
to a command error.
Check that the data is valid.
"92: Error" Printing was canceled
because [Job Reset] or the
[Stop] key was selected on
the machine's control panel.
Perform the print operation again if
necessary.
"98: Error" The machine could not
access the hard disk
correctly.
Turn off the main power switch, and
then back on again. If the message
appears frequently, contact your
service representative.
10. Troubleshooting
174
Message Causes Solutions
"Address Book is currently in
use by another function.
Authentication has failed."
The machine currently
cannot perform
authentication because the
Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"Unauthorized Copy
Prevention error occurred.
Job cancelled."
You tried to store a file in the
Document Server when
[Unauthorized Copy
Prevention] was specified.
Only when using PCL 6 / PostScript
3
On the printer driver, select a job
type other than [Document
Server] in "Job Type:" or deselect
[Unauthorized Copy Prevention].
"Unauthorized Copy
Prevention error occurred.
Job cancelled."
The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.
Only when using PCL 6 / PostScript
3
On the printer driver's [Detailed
Settings] tab, click [Effects] in
"Menu:". Select [Unauthorized
Copy Prevention], and then click
[Details] to display [Unauthorized
Copy Prevention for Pattern
Details]. Enter text in [Enter User
Text:].
"Auto-registration of user
information has failed."
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book is
full.
For details about automatic registration
of user information, see Security Guide
.
"Cannot store data of this
size."
The paper size exceeded
the capacity of the
Document Server.
Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom
size files can be sent but not stored
afterward.
"Classification Code is
incorrect."
The classification code has
not been entered, or the
classification code has been
entered incorrectly.
Enter the correct classification code.
When Messages Are Displayed on the Control Panel
175
Message Causes Solutions
"Classification Code is
incorrect."
The classification code is not
supported with the printer
driver.
Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes",
Print .
"Collate has been
cancelled."
Collate was canceled. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Command Error" An RPCS command error
occurred.
• Check if the communication
between the computer and the
machine is working correctly.
•Check if the correct printer driver
is being used.
• Check if the machine's memory
size is set correctly in the printer
driver.
• Check that the printer driver is the
most up-to-date version available.
"Compressed Data Error." The printer detected corrupt
compressed data.
• Check the connection between
the computer and the printer.
•Check that the program you used
to compress the data is
functioning correctly.
"Data storage error." You tried to print a Sample
Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning.
Contact your service representative.
10. Troubleshooting
176
Message Causes Solutions
"Document Server is not
available to use. Cannot
store."
You cannot use the
Document Server function.
• For details about using Document
Server function, contact your
administrator.
•For details about how to set
permissions, see Security Guide
.
"Duplex has been
cancelled."
Duplex printing was
canceled.
• Select the proper paper size for
the duplex function. For details
about paper, see "Specifications
for the Main Unit", Maintenance
and Specifications .
•Change the setting for "Apply 2-
sided" in [System Settings] to
enable duplex printing for the
paper tray. For details about
setting "Apply 2-sided", see "Tray
Paper Settings", Connecting the
Machine/ System Settings .
"Error has occurred." A syntax error, etc.,
occurred.
Check that the PDF file is valid.
"Exceeded max. capacity of
Document Server. Cannot
store."
The hard disk became full
after a file was stored.
Delete some of the files stored in the
Document Server or reduce the size
that you want to send.
"Exceeded max. number of
files of Document Server.
Cannot store."
The maximum file capacity
of the Document Server was
exceeded.
Delete some of the files stored in the
Document Server.
"Exceeded max. number of
files to print for temporary/
stored jobs."
While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded.
Delete unneeded files stored in the
machine.
When Messages Are Displayed on the Control Panel
177
Message Causes Solutions
"Exceeded max. number of
files. (Auto)"
While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum file
capacity for file storage or
Hold Print file management
(automatic) was exceeded.
Delete Hold Print files (automatic) or
unneeded files stored in the machine.
"Exceeded max. number of
pages of Document Server.
Cannot store."
The maximum page
capacity of the Document
Server was exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"Exceeded max. number of
pages to print for
temporary/stored jobs."
While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded.
• Delete unneeded files stored in
the machine.
•Reduce the number of pages to
print.
"Exceeded max. pages.
Collate is incomplete."
The number of pages
exceeds the maximum
number of sheets that you
can use Collate with.
Reduce the number of pages to print.
"Exceeded max. number of
pages. (Auto)"
While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum
page capacity was
exceeded.
• Delete unneeded files stored in
the machine.
•Reduce the number of pages to
print.
"Exceeded the maximum unit
count for Print Volume Use.
The job has been
cancelled."
The number of pages the
user is permitted to print has
been exceeded.
For details about Print Volum. Use
Limit., see Security Guide .
"Failed to obtain file system." PDF direct printing could not
be performed because the
file system could not be
obtained.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"File system is full." PDF file does not print out
because the capacity of the
file system is full.
Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.
10. Troubleshooting
178
Message Causes Solutions
"HDD is full." The hard disk became full
while printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file.
• Delete unneeded files stored in
the machine.
•Reduce the data size of the
Sample Print, Locked Print, Hold
Print, or Stored Print file.
"HDD is full." When printing with the
PostScript 3 printer driver,
the hard disk capacity for
fonts and forms has been
exceeded.
Delete unneeded forms or fonts
registered in the machine.
"HDD is full. (Auto)" The hard disk became full
while using the error job
store function to store
Normal Print jobs as Hold
Print files.
• Delete unneeded files stored in
the machine.
•Reduce the data size of the
Temporary Print file and/or the
Stored Print file.
"I/O buffer overflow." An input buffer overflow
occurred.
• In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
•In [Printer Features], under [Host
Interface], select [I/O Buffer],
and then set the maximum buffer
size to a larger value.
• Reduce the number of files being
sent to the machine.
"Information for user
authentication is already
registered for another user."
The user name for LDAP
Authentication or Integration
Server Authentication was
already registered in a
different server with a
different ID, and a
duplication of the user name
occurred due to a switching
of domains (servers), etc.
For details about User Authentication,
see Security Guide .
When Messages Are Displayed on the Control Panel
179
Message Causes Solutions
"Insufficient Memory" A memory allocation error
occurred.
PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality]
in "Menu:", and then select
[Raster] in the "Vector/Raster:"
list. In some cases, it will take a
long time to complete a print job.
"Memory Retrieval Error" A memory allocation error
occurred.
Turn off the main power switch, and
then back on again. If the message
appears again, replace the RAM. For
details about replacing the RAM,
contact your service representative.
"No response from the
server. Authentication has
failed."
A timeout occurred while
connecting to the server for
LDAP Authentication or
Windows Authentication.
Check the status of the server.
"Output tray has been
changed."
The output tray was
changed because the paper
size of the specified output
tray is limited.
Specify the proper output tray.
"Print overrun." Images were discarded
while printing.
PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Printing privileges have not
been set for this document."
The PDF document you have
tried to print has no
privileges to print.
Contact the owner of the document.
"Receiving data failed." Data reception was aborted. Resend the data.
10. Troubleshooting
180
Message Causes Solutions
"The selected paper size is
not supported. This job has
been cancelled."
Job Reset is automatically
performed if the specified
paper size is incorrect.
Specify the correct paper size, and
then print the file again.
"Sending data failed." The machine received a
command to stop
transmission from the printer
driver.
Check if the computer is working
correctly.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."
The hard disk became full
after a file was stored.
Delete the files stored in the Document
Server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."
The maximum file capacity
of the Document Server was
exceeded.
Delete the files stored in the Document
Server.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. No. of
pages per file."
The maximum page
capacity of the Document
Server was exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"The selected paper type is
not supported. This job has
been cancelled."
Job Reset is automatically
performed if the specified
paper type is incorrect.
Specify the correct paper type, and
then print the file again.
"You do not have a privilege
to use this function. This job
has been cancelled."
The entered Login User
Name or Login Password is
not correct.
Check that the Login User Name and
Login Password are correct.
"You do not have a privilege
to use this function. This job
has been cancelled."
The logged in user is not
allowed to use the selected
function.
For details about how to set
permissions, see Security Guide .
"You do not have a privilege
to use this function. This
operation has been
cancelled."
The logged in user does not
have the privileges to
register programs or change
the paper tray settings.
For details about how to set
permissions, see Security Guide .
When Messages Are Displayed on the Control Panel
181
Messages during Direct print from a removable memory device
Message Causes Solutions
"99: Error" This data cannot be printed.
The specified data is either
corrupt or not supported by
the Direct printing function
from removable memory
devices.
Check that the data is valid. For details
about the kinds of data supported by
the Direct printing function from
removable memory devices, see
"Direct Printing from a Removable
Memory Device", Print .
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print .
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message Causes Solutions
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Comm. Status/
Print]."
The entered user name or
password was invalid.
• Check that the user name and
password are correct.
•Check that the ID and password
for the destination folder are
correct.
• A password of 128 or more
characters may not be
recognized.
"Cannot communicate with
PC. Contact the
administrator."
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
For details about how to enable or
disable the WSD protocol, see Security
Guide .
10. Troubleshooting
182
Message Causes Solutions
"Connection with the
destination has failed. Check
the settings. Entered path
name might be incorrect, or
firewall and security settings
might be blocking network
connectivity."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
"Connection with the
destination has failed. Check
the settings. Entered path
name might be incorrect, or
firewall and security settings
might be blocking network
connectivity."
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
Antivirus programs and firewalls can
prevent client computers from
establishing connection with this
machine.
•If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
"Cannot start scanning
because communication was
failed."
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .
"Cannot start scanning
because communication was
failed."
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC."
The Scan Profile might be
incorrectly configured.
Check the Scan Profile configuration.
When Messages Are Displayed on the Control Panel
183
Message Causes Solutions
"Cannot write on the
memory storage device.
Check the memory storage
device and machine
settings."
The memory device is faulty,
or the file name contains a
character that cannot be
used.
• Check to see if the memory device
is defective.
•Check the memory device. It
might be unformatted, or its
format might be incompatible with
this machine.
• Check the file name set at the time
of scanning. For details about the
characters that can be used in file
names, see "Available Characters
and How to Enter Them", Getting
Started .
"Cannot write on the
memory storage device
because remaining free
space is insufficient."
• The memory device is
full and scan data
cannot be saved.
•Even if the memory
device appears to have
sufficient free space,
data might not be
saved if the maximum
number of files that can
be saved is exceeded.
• Replace the memory device.
• If the document is scanned as
single-page or divided multiple
pages, data already written to the
memory device is saved as is.
Replace the memory device, and
then press [Retry] to save the
remaining data, or press [Cancel]
to redo the scan.
"Cannot write on the
memory storage device
because the device is write-
protected."
The memory device is write-
protected.
Unlock the write-protection on the
memory device.
"Connection with LDAP
server has failed. Check the
server status."
A network error has
occurred and connection
has failed.
• Try the operation again. If the
message is still shown, the
network may be busy.
•Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
10. Troubleshooting
184
Message Causes Solutions
"The data could not be sent
because the PC timed out
before it was sent."
A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
•Too many originals per
set.
• Misfed originals.
• Transmission of other
jobs.
• Reduce the number of originals,
and then scan again.
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.
"Entered protection code for
destination is incorrect.
Please re-enter."
The correct protection code
was not entered.
Make sure the protection code is
correct, and then enter it again. For
details about a protection code, see
"Registering a Protection Code",
Connecting the Machine/ System
Settings .
"Entered user code is not
correct. Please re-enter."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
"Exceeded max. email size.
Sending email has been
cancelled. Check [Max.
Email Size] in Scanner
Features."
The file size per page has
reached the maximum e-
mail size specified in
[Scanner Features].
Change the [Scanner Features] settings
as follows:
•Increase the e-mail size limit in
[Max. Email Size].
• Change the [Divide & Send
Email] setting to [Yes (per Page)]
or [Yes (per Max. Size)]. For
details about these settings, see
"Send Settings", Scan .
"Exceeded max. number to
display. Max. No.: n"
(A figure is placed at n.)
Search results have
exceeded the max.
displayable number.
Search again after changing the
search conditions.
When Messages Are Displayed on the Control Panel
185
Message Causes Solutions
"Exceeded max. data
capacity. Check the
scanning resolution, then
press the Start key again."
The scanned data exceeded
maximum data capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan .
"Exceeded max. data
capacity. Check resolution,
then reset n orig."
(A figure is placed at n.)
The scanned original
exceeded maximum data
capacity.
Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan .
"Exceeded max. number of
alphanumeric characters for
the path."
The maximum number of
specifiable alphanumeric
characters in a path has
been exceeded.
The maximum number of characters
which can be entered for the path is
256. Check the number of characters
you entered, and then enter the path
again.
"Exceeded max. number of
alphanumeric characters."
The maximum enterable
number of alphanumeric
characters has been
exceeded.
Check the maximum number of
characters which can be entered, and
then enter it again. For details about
the maximum enterable number of
characters, see "Values of Various Set
Items for Transmission/Storage/
Delivery Function", Scan .
"Exceeded max. number of
files which can be sent at the
same time. Reduce the
number of the selected files."
The number of files
exceeded the maximum
number possible.
Reduce the number of files, and then
send them again.
"Exceeded max. number of
files which can be used in
Document Server at the
same time."
The maximum number of
files that can be stored in the
Document Server has been
exceeded.
Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting Stored Documents",
Copy/ Document Server .
10. Troubleshooting
186
Message Causes Solutions
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
The file being stored has
exceeded the maximum
number of pages for one file.
Specify whether to store the data or
not. Scan the pages that were not
scanned, and then store them as a new
file. For details about storing files, see
"Storing and Saving the Scanned
Documents", Scan .
"Exceeded max. number of
standby files. Try again after
the current file is sent."
The maximum number of
standby files was exceeded.
There are 100 files waiting in the
sending queue for e-mail, Scan to
Folder, or delivery functions. Wait until
files have been sent.
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."
Too many files are waiting to
be delivered.
Try again after they have been
delivered.
"Exceeded max. page
capacity per file. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."
The number of scanned
pages exceeded the
maximum page capacity.
Select whether to send the data that
has already been scanned.
"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."
The scan could not be
completed because the
maximum number of pages
that can be scanned by this
machine was exceeded
during writing to the memory
device.
Reduce the number of documents to be
written to the memory device, and then
try again.
"Exceeded maximum
number of files to store.
Delete all unnecessary files."
Too many files are waiting to
be delivered.
Try again after they have been
delivered.
When Messages Are Displayed on the Control Panel
187
Message Causes Solutions
"Exceeded time limit for
LDAP server search. Check
the server status."
A network error has
occurred and connection
has failed.
• Try the operation again. If the
message is still shown, the
network may be busy.
•Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
"LDAP server authentication
has failed. Check the
settings."
The user name and
password differ from those
set for LDAP Authentication.
For details about LDAP Authentication,
see Security Guide .
"Memory device error
occurred. Check the memory
device."
A non-writable medium is
being used.
Use a different medium.
"Memory is full. Cannot
scan. The scanned data will
be deleted."
Because of insufficient hard
disk space, the first page
could not be scanned.
• Wait for a while, and then retry
the scan operation.
•Reduce the scan area or scanning
resolution. For details about
changing scan area and scanning
resolution, see "Various Scan
Settings", Scan .
•Delete unneeded stored files. For
details about how to delete stored
files, see "Deleting a Stored File",
Scan .
"Memory is full. Do you
want to store scanned file?"
Because there is not enough
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.
Specify whether to use the data or not.
10. Troubleshooting
188
Message Causes Solutions
"Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."
The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory device.
Select whether or not to save the
scanned document to the memory
device.
"Memory is full. Scanning
has been cancelled. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."
Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.
Specify whether to use the data or not.
"Memory storage device not
detected. Insert the device."
There is no memory device
inserted.
Insert a memory device, or check to
see whether the memory device is
properly inserted in the media slot.
"No paper. Load paper of
one of the following sizes."
No paper is set in the
specified paper tray.
Load paper of the sizes listed in the
message. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .
"Orig. scanned for diffrnt
fnctn."
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Copier] icon on the [Home] screen,
and then press the [Stop] key. When
the message appears on the screen,
follow the instructions to cancel the job.
"Output buffer is full.
Sending the data has been
cancelled. Please try again
later."
Too many jobs are in
standby state, and sending
was canceled.
Retry sending after sending jobs in
standby state completes.
"SMTP authentication email
address and administrator
email address mismatch."
The SMTP authentication e-
mail address and the
administrator's e-mail
address do not match.
For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings .
When Messages Are Displayed on the Control Panel
189
Message Causes Solutions
"Scanner journal full. Cannot
send data. Delete
scan.journals in
Scan.Features."
"Print & Delete Scanner
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.
Print or delete Scanner Journal. For
details about printing or deleting
Scanner Journal, see "General
Settings", Scan .
"Selected file is currently in
use. File name cannot be
changed."
You cannot change the
name of a file whose status
is "Waiting to send data..."
or that is being edited with
DeskTopBinder.
Cancel transmission ("Waiting to send
data..." status cleared) or the
DeskTopBinder setting, and then
change the file name.
"Selected file is currently in
use. Password cannot be
changed."
You cannot change the
password of a file whose
status is "Waiting to send
data..." or that is being
edited with DeskTopBinder.
Cancel transmission ("Waiting to send
data..." status cleared) or the
DeskTopBinder setting, and then
change the password.
"Selected file is currently in
use. User name cannot be
changed."
You cannot change the
sender's name whose status
is "Waiting to send data..."
or that is being edited with
DeskTopBinder.
Cancel transmission ("Waiting to send
data..." status cleared) or the
DeskTopBinder setting, and then
change the user name.
"Some destinations cannot
receive encrypted files.
Sending to these
destinations may be unsafe."
If you have selected multiple
destinations including
destinations for which
encryption has not been
configured, e-mail sent to
those destinations will not be
encrypted even if you
specify encryption.
Using Web Image Monitor, check the
file encryption settings for all
destinations.
"Some destinations will
receive automatically
encrypted files. All files sent
to these destinations will be
encrypted."
If you have selected multiple
destinations including
destinations for which
encryption has been
configured, e-mail sent to
such destinations will be
automatically encrypted.
Using Web Image Monitor, check the
file encryption settings for all
destinations.
10. Troubleshooting
190
Message Causes Solutions
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"
The specified group contains
e-mail destinations and Scan
to Folder destinations, either
of which are incompatible
with the specified
transmission method.
In the message that appears at each
transmission, press [Select].
"Some of selected files are
currently in use. They could
not be deleted."
You cannot delete a file
which is waiting to be
transmitted ("Waiting to
send data..." status
displayed) or whose
information is being
changed with
DeskTopBinder.
Cancel transmission ("Waiting to send
data..." status cleared) or the
DeskTopBinder setting, and then delete
the file.
"Some page(s) are almost
blank. To cancel press the
Stop key."
The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly.
"The entered file name
contains invalid character(s).
Enter the file name again
using any of the following 1
byte characters. " 0 to 9 ", "
A to Z ", " a to z ", " . - _""
The file name contains a
character that cannot be
used.
• Check the file name specified at
the time of scanning. For details
about characters that can be used
in file names, see "Available
Characters and How to Enter
Them", Getting Started .
•Check the file name specified at
the time of scanning. The file
name specified in the Sending
Scan Files to Folders function
cannot contain the following
characters:
\ / : * ? " < > |
The file name cannot start or end
with a period ".".
"The number of destinations
that can be entered
manually at the same time is
as shown above."
The e-mail has too many
destinations.
Split the destinations into two or more
groups.
When Messages Are Displayed on the Control Panel
191
Message Causes Solutions
"The number of destinations
that can be specified at the
same time is as shown
above."
The e-mail has too many
destinations.
Split the destinations into two or more
groups.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the authority to do
so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Comm. Status/Print]."
Transmission has failed.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.
Allocate sufficient space.
"Transmission has failed. To
check the current status,
press [Comm. Status/Print]."
While a file was being sent,
a network error occurred
and the file could not be sent
correctly.
If the same message appears again
after scanning again, the cause could
be a mixed network, or else network
settings were changed during WSD
scanner transmission. For details about
network error, contact your
administrator.
10. Troubleshooting
192
Message Causes Solutions
"Updating the destination list
has failed. Try again?"
A network error has
occurred.
• Check whether the server is
connected.
•Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program
to the exclusion list in the
application settings. For
details about how to add
programs to the exclusion
list, see the anti-virus
software Help.
• To prevent a firewall
blocking the connection,
register the machine's IP
address in the firewall's IP
address exclusion settings.
For details about the
procedure for excluding an
IP address, see your
firewall's Help.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.
Specify the destination or sender's
name again.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not turn off the main power switch
while this message is displayed.
Depending on the number of
destinations to be updated, there may
be some delay before you can resume
operation. Operations are not possible
while this message is displayed.
When Messages Are Displayed on the Control Panel
193
Message Causes Solutions
"You do not have the
privileges to use this
function."
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
"Exceeded max. data
capacity. Check the
resolution and the ratio and
then press the Start key
again."
The data being scanned is
too large for the scale ratio
specified in [Specify Size].
Reduce the resolution or [Specify Size]
value, and then try to scan the original
again.
"The size of the scanned
data is too small. Check the
scanning resolution, then
press the Start key again."
The data being scanned is
too small for the scale ratio
specified in [Specify Size].
Specify a higher resolution or a large
size in [Specify Size], and then try to
scan the original again.
"Not all of the image will be
scanned."
If the scaling factor specified
in "Reproduction Ratio" is
too large, part of the image
may be lost.
• Reduce the scaling factor in
"Reproduction Ratio", and then try
to scan the original again.
•If displaying the entire image is
not necessary, press the [Start]
key to start scanning with the
current scaling factor.
"Not all of the image will be
scanned."
Using "Reproduction Ratio"
to scale down a large
document may cause part of
the image to be lost.
• Specify a large size in [Specify
Size], and then try to scan the
original again.
•If displaying the entire image is
not necessary, press the [Start]
key to start scanning with the
current scaling factor.
"Check original's
orientation."
Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.
Change the orientation of the original,
and then try to scan the original again.
"The Digital Signature's
device certificate has
expired. The file cannot be
sent."
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
10. Troubleshooting
194
Message Causes Solutions
"XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The Digital Signature's
device certificate is invalid.
The file cannot be sent."
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate. Check the
device certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(S/MIME), or the certificate
is invalid.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
When Messages Are Displayed on the Control Panel
195
Message Causes Solutions
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."
The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The destination cannot be
selected because its
certificate is not currently
valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."
The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
10. Troubleshooting
196
When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered Login User
Name, Login Password, or
DriverEncryp.Key was
invalid.
Check your Login User Name, Login
Password, or DriverEncryp.Key, and
then enter them correctly. For details
about Login User Name, Login
Password, and DriverEncryp.Key, see
Security Guide .
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."
The logged in user name
does not have permission for
scanner function.
For details about how to set
permissions, see Security Guide .
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. For details about an access mask,
contact your administrator.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The main power switch of
the previously used scanner
is not set to "On".
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
When Messages Are Displayed on Your Computer Screen
197
Message Causes Solutions
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The machine is not
connected to the network
correctly.
• Check that the previously used
scanner is connected to the
network correctly.
•Cancel the personal firewall of
the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
•Select the scanner used for the
previous scan.
"Cannot specify any more
scanning area."
The maximum number of
registerable scan areas has
been exceeded.
The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.
"Clear Misfeed(s) in ADF." A paper misfeed has
occurred inside the ADF.
• Remove jammed originals, and
then insert them again. For details
about how to remove jammed
paper, see "Removing Jammed
Paper", Troubleshooting .
•When a misfeed occurs, replace
the jammed originals.
• Check whether the originals are
suitable to be scanned by the
machine.
"Communication error has
occurred on the network."
A communication error has
occurred on the network.
Check whether the client computer can
use the TCP/IP protocol.
10. Troubleshooting
198
Message Causes Solutions
"Error has occurred in the
scanner driver."
An error has occurred in the
driver.
• Check whether the network cable
is connected correctly to the client
computer.
•Check whether the Ethernet board
of the client computer is
recognized correctly by
Windows.
• Check whether the client
computer can use the TCP/IP
protocol.
"Error has occurred in the
scanner."
The application-specified
scan conditions have
exceeded the setting range
of the machine.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
"Fatal error has occurred in
the scanner."
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred
in the machine. Contact your service
representative.
"Insufficient memory. Close
all other applications, then
restart scanning."
Memory is insufficient. • Close all the unnecessary
applications running on the client
computer.
•Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
When Messages Are Displayed on Your Computer Screen
199
Message Causes Solutions
"Insufficient memory. Reduce
the scanning area."
Scanner memory is
insufficient.
• Reset the scan size.
•Lower the resolution.
• Set with no compression. For
details about the settings, see
TWAIN driver Help.
The problem may also be due to the
following causes:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan .
•If a misfeed occurs, you might not
scan an original. Remove the
misfeed, and then scan the
original again.
"Invalid Winsock version.
Please use version 1.1 or
higher."
You are using an invalid
version of Winsock.
Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
"No User Code is registered.
Consult your system
administrator."
Access is restricted with user
codes.
For details about User Code
Authentication, see Security Guide .
"No response from the
scanner."
The machine or client
computer is not connected to
the network correctly.
• Check whether the machine or
client computer is connected to
the network correctly.
•Disable the client computer's own
firewall. For details about firewall,
see Windows Help.
"No response from the
scanner."
The network is crowded. Wait for a while, and then try to
reconnect.
10. Troubleshooting
200
Message Causes Solutions
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
• Wait for a while, and then
reconnect.
•Cancel the job that is being
processed. For example, press
[Exit], and then press the [Home]
key. Next, press the [Copier] icon
on the [Home] screen, and then
press the [Stop] key. When the
message appears on the screen,
follow the instructions to cancel
the job.
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Turn on the main power switch.
"Scanner is not available.
Check the scanner
connection status."
The machine is not
connected to the network
correctly.
• Check whether the machine is
connected to the network
correctly.
•Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
When Messages Are Displayed on Your Computer Screen
201
Message Causes Solutions
"Scanner is not available.
Check the scanner
connection status."
Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.
• Check whether the machine's host
name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
•Use Web Image Monitor to set
"LLMNR" of "IPv6" to [Active].
• In Windows XP, IPv6 addresses
cannot be obtained from the host
name. Specify the machine's IPv6
address in the Network
Connection Tool.
"Scanner is not ready.
Check the scanner and the
options."
The ADF cover is open. Check whether the ADF cover is
closed.
"The name is already in use.
Check the registered
names."
You tried to register a name
that is already in use.
Use another name.
10. Troubleshooting
202
11. Appendix
This chapter describes the trademarks.
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or
trademarks of Microsoft Corp. in the United States and/or other countries.
The SD is a trademark of SD-3C, LLC.
UNIX is a registered trademark of The Open Group.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Media Center Edition
Microsoft® Windows® XP Tablet PC Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
203
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
•The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
11. Appendix
204
INDEX
2 Sided Print.............................................................9
A
Address book11, 75, 76, 102, 104, 105, 108, 109
ADF...........................................8, 25, 28, 31, 33, 54
Authentication screen............................................50
Auto Document Feeder...........8, 25, 28, 31, 33, 54
Auto Reduce/Enlarge....................................14, 57
B
Beep alert............................................................148
Bypass tray................................26, 29, 32, 67, 127
C
Canceling a transmission...............................80, 81
Check Status key...........................................37, 146
Check Status screen............................................146
Checking a stored file.........................................112
Clear key................................................................36
Combine......................................................9, 14, 62
Communicating indicator......................................36
Confidential File indicator.....................................36
Control panel.....................................25, 28, 31, 35
Converting documents to electronic formats.......10
Copier....................................................................55
Copy Data Security unit........................................24
Copy orientation....................................................61
Counter key............................................................36
Creating a shared folder....................................100
Custom size paper........................................67, 130
D
Data In indicator....................................................37
Display panel.........................................................35
Document Server........10, 16, 72, 84, 85, 115, 117
Duplex..............................................................14, 59
Duplex Copy.....................................................9, 59
E
E-mail address...................................108, 109, 110
E-mail destination...............................108, 109, 110
Energy Saver key..................................................36
Enter key.................................................................36
Envelope........................................................68, 139
Error message. 154, 156, 169, 170, 174, 182, 197
Exposure glass.............................26, 29, 32, 52, 53
Exposure glass cover......................................25, 33
Extender.................................25, 26, 28, 29, 31, 32
External options...............................................33, 34
F
Fax destination................................................75, 76
Fax Received indicator.........................................36
File type................................................................113
Folder destination..............................102, 104, 105
Front cover................................................26, 28, 31
Function keys.........................................................35
H
Handset..................................................................34
Hold Print.........................................................15, 94
Home key...............................................................35
Home screen.............................................13, 38, 39
How to Read the Manuals......................................6
I
Icon............................................................38, 39, 40
Immediate Transmission..................................78, 79
Indicator...............................................................145
Information screen...................................................9
Installing the printer driver....................................89
Internal tray...............................................25, 28, 31
Internal tray guide....................................26, 28, 31
Internet Fax............................................................19
IP-Fax......................................................................19
J
Journal....................................................................87
L
LAN-Fax.............................................................9, 17
Loading orientation-fixed paper........................132
Loading paper...................................123, 124, 127
Loading two-sided paper...................................132
Locked Print.....................................................15, 92
Logging in to the machine.....................................50
Logging out the machine.......................................51
Login key................................................................36
205
Login/Logout key..................................................36
Logout key..............................................................36
Lower right cover......................................27, 29, 32
M
Main power indicator...........................................36
Main power switch............................26, 28, 31, 48
Media access lamp...............................................37
Media slots............................................................37
Memory.......................................................156, 169
Memory Transmission.....................................73, 74
Message. 149, 154, 156, 169, 170, 174, 182, 197
Model-specific information.....................................7
N
Names of major features........................................8
Number keys..........................................................36
O
OHP transparency..............................................130
One-Sided Combine.............................................63
Options...................................................................33
Orientation-fixed paper......................................132
P
Paper capacity....................................................135
Paper guide..............................................26, 29, 32
Paper size....................................................129, 135
Paper thickness....................................................135
Paper tray.........................................26, 28, 31, 123
Paper tray unit..............................26, 28, 31, 33, 34
Paper type............................................................135
Paper weight........................................................135
Paperless Fax.....................................................9, 17
Placing originals.......................................52, 53, 54
Preventing information leakage...........................22
Printer......................................................................91
Printer Bypass Paper Size..........................129, 130
Printer driver properties.........................................90
Problem................................................................149
Program.....................................................12, 44, 46
Program as Defaults..............................................12
Program key...........................................................35
Q
Quick install...........................................................89
R
Region A...................................................................7
Region B...................................................................7
Registering destinations.........................................11
Reset key................................................................35
Right cover................................................26, 29, 32
Running out of toner............................................143
S
Sample Print...........................................................15
Saving paper...........................................................9
Scan to E-mail...............................................21, 107
Scan to Folder.................................................21, 99
Security functions...................................................22
Send Later..............................................................83
Send Settings.......................................................114
Sending stored documents...................................85
Shared folder.......................................................100
Shortcut icon.......................................12, 38, 39, 40
Simple Screen key.................................................36
SMB folder.........................................102, 104, 105
Sort...................................................................14, 70
Standard printing...................................................91
Start key.................................................................36
Status message....................................................169
Stop key.................................................................36
Stored Print................................................15, 96, 97
Storing a document...............................................84
Storing data...........................................................72
Storing received documents.................................17
Storing scan files.................................................111
Symbols....................................................................6
T
Thick paper.................................................130, 138
Toner...................................................142, 143, 144
Trademark............................................................203
Tray 1...................................................................123
Tray 2...................................26, 28, 31, 33, 34, 124
Tray 3...................................26, 28, 31, 33, 34, 124
Turning off the power............................................48
206
Turning on the power............................................48
Two-Sided Combine.............................................64
Two-sided paper.................................................132
U
Unauthorized copy prevention............................24
Used toner...........................................................144
User code authentication......................................50
User Tools key.......................................................36
User Tools/Counter key.......................................36
V
Ventilation holes....................26, 27, 28, 30, 31, 32
W
Web Image Monitor............................23, 119, 121
207
MEMO
208 EN
GB
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© 2011
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