Ricoh Feeder Users Manual

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Operating Instructions

Troubleshooting

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

When the Machine Does Not Operate As wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding paper, Toner and Staples

Clearing Misfeeds

Remarks

1

2

3

4

5

6

7

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your

safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy

place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law.

Copying or printing the following items is generally prohibited by local law:

bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.

The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing cer-

tain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be li-

able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-

ating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts

other than genuine parts from the supplier with your office products.

Power Source

208-240 V, 50/60 Hz, 20 A or more.

Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.112 “Power Connection”.

Trademarks

Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries.

TrueType is registered trademarks of Apple Computer, Inc.

PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.

PCL is a registered trademark of Hewlett-Packard Company.

Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh

Company Limited.

Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

• The product name of Windows® 95 is Microsoft® Windows 95.

• The product name of Windows® 98 is Microsoft® Windows 98.

• The product name of Windows® Me is Microsoft® Windows Millennium Edition (Windows Me).

• The product names of Windows® 2000 are as follows:

Microsoft® Windows® 2000 Advanced Server

Microsoft® Windows® 2000 Server

Microsoft® Windows® 2000 Professional

• The product names of Windows® XP are as follows:

Microsoft® Windows® XP Professional

Microsoft® Windows® XP Home Edition

• The product names of Windows ServerTM 2003 are as follows:

Microsoft® Windows ServerTM 2003 Standard Edition

Microsoft® Windows ServerTM 2003 Enterprise Edition

Microsoft® Windows ServerTM 2003 Web Edition

• The product names of Windows NT® 4.0 are as follows:

Microsoft® Windows NT® Server 4.0

Microsoft® Windows NT® Workstation 4.0

i

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖About This Machine

Be sure to read the Safety Information in this manual before using the ma-

chine.

This manual provides an introduction to the functions of the machine. It also

explains the control panel, preparation procedures for using the machine,

how to enter text, and how to install the CD-ROMs provided.

❖General Settings Guide

Explains User Tools settings, and Address Book procedures such as register-

ing e-mail addresses, and user codes. Also refer to this manual for explana-

tions on how to connect the machine.

❖Trouble Shooting

Provides a guide to solving common problems, and explains how to replace

paper, toner, staples, and other consumables.

❖Security Reference

This manual is for administrators of the machine. It explains security func-

tions that the administrators can use to protect data from being tampered, or

prevent the machine from unauthorized use.

Also refer to this manual for the procedures for registering administrators, as

well as setting user and administrator authentication.

❖Copy/ Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to

this manual for explanations on how to place originals.

❖Printer Reference

Explains Printer functions and operations.

❖Scanner Reference

Explains Scanner functions and operations.

❖Network Guide

Explains how to configure and operate the machine in a network environ-

ment, and use the software provided.

This manual covers all models, and includes descriptions of functions and

settings that might not be available on this machine. Images, illustrations, and

information about operating systems that are supported might also differ

slightly from those of this machine.

ii

❖Other manuals

•Information

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

Note

❒Manuals provided are specific to machine types.

❒Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒“PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

iii

TABLE OF CONTENTS

Manuals for This Machine ......................................................................................i

How to Read This Manual .....................................................................................1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Left of a Function Key is Lit.......................................8

When You Have Problems Operating the Machine.............................................9

When a Job is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................19

Display During Connect Copy ............................................................................24

If Connect Copy is Cancelled .............................................................................25

If You Cannot Exit from Connect Copy..............................................................26

When You Cannot Make Clear Copies ...............................................................27

When You Cannot Make Copies As Wanted .....................................................29

When Memory is Full ...............................................................................................33

3. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................35

Windows 95/98/Me...................................................................................................35

Windows 2000..........................................................................................................36

Windows XP, Windows Server 2003........................................................................36

Windows NT 4.0.......................................................................................................37

If USB Connection Fails ......................................................................................38

When a Message Appears...................................................................................39

Status Messages......................................................................................................39

Alert Messages ........................................................................................................40

Checking the Error Log ............................................................................................41

When You Cannot Print.......................................................................................42

Other Printing Problems .....................................................................................45

4. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected .........................................................51

When You Cannot Send Scanned Files.............................................................52

When Stored Files Cannot be Accessed .................................................................52

When You Cannot Browse the Network to Send a Scan file ...................................52

When the TWAIN Driver Cannot be Started ............................................................52

When Stored Files Cannot be Edited.......................................................................53

When the Network Delivery Function Cannot be Used............................................53

Operations are not possible when messages appear ..............................................53

iv

When a Message is Displayed............................................................................54

When a Message is Displayed on the Control Panel...............................................54

When a Message is Displayed on the Client Computer...........................................61

5. Adding paper, Toner and Staples

Loading paper ......................................................................................................65

Loading paper into Tray 1 (Tandem Tray) ...............................................................65

Loading Paper into the A3/11” × 17” Tray Unit.........................................................67

Loading Paper into Tray 2 and 3..............................................................................68

Loading Paper into the Large Capacity Tray (LCT) .................................................69

Loading Paper into the Wide Large Capacity Tray (Wide LCT) ...............................70

Loading Paper into the Multi Bypass Tray (Tray 7)..................................................71

Loading Paper in the Interposer...............................................................................72

Changing the Paper Size.....................................................................................75

Changing the Paper Size in Tray 2 and 3 ................................................................76

Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5) ......................78

Changing the Paper Size in the Wide Large Capacity Tray.....................................81

Changing to a Size that is Not Automatically Detected............................................84

Pausing Copy When Using Finisher ..................................................................86

Adding Toner........................................................................................................87

Inserting Toner .........................................................................................................89

Used Toner ..............................................................................................................89

Adding Staples.....................................................................................................90

Finisher ....................................................................................................................90

Booklet Finisher (Saddle Stitch)...............................................................................91

6. Clearing Misfeeds

Removing Jammed Paper ...................................................................................93

Locating Jammed Paper ..........................................................................................94

Removing Jammed Paper........................................................................................96

When Z-folded paper is not properly aligned .........................................................105

Removing Jammed Staples ..............................................................................106

Finisher ..................................................................................................................106

Booklet Finisher (Saddle Stitch).............................................................................107

Removing Punch and Staple Waste.................................................................108

Finisher ..................................................................................................................108

7. Remarks

Where to Put Your Machine ..............................................................................109

Machine Environment ............................................................................................109

Moving....................................................................................................................111

Power Connection..................................................................................................112

Access to the Machine...........................................................................................113

Maintaining Your Machine ................................................................................114

Cleaning the Exposure Glass.................................................................................114

Cleaning the Auto Document Feeder.....................................................................114

Earth Leakage Circuit Breaker..........................................................................115

INDEX....................................................................................................... 117

1

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these

notes. They can be found in the “Safety Information” section of About This Ma-

chine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the

machine or to property. Be sure to read these notes. They can be found in the

“Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations

of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure

to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instruc-

tions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find fur-

ther relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

2

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Finisher SR5000 → Finisher

• Booklet Finisher BK5000 → Booklet Finisher

3

1. When the Machine Does

Not Operate As wanted

This chapter explains basic troubleshooting procedures that are applicable to all

functions of this machine.

Indicators

This section explains Indicators displayed when the machine requires the user

to remove misfed paper, add paper, or other perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.93 “Removing Jammed Paper”.

B: Add Paper indicator Appears when paper-out condition occurs.

See p.65 “Loading paper”.

D: Add Toner indicator Appears when toner runs out.

See p.87 “Adding Toner”.

d: Add Staple indicator Appears when staples run out.

See p.90 “Adding Staples”.

y: Empty Hole Punch Receptacle

indicator

Appears when the hole punch receptacle is full.

See p.108 “Removing Punch and Staple Waste”

0: Empty Waste Staple Receptacle

indicator

Appears when the waste staple receptacle is full.

See p.108 “Removing Punch and Staple Waste”

L: Service Call indicator Appears when the machine is mulfuncitoning, or needs

repairing.

M: Open Cover indicator Appears when the front cover, etc, is open.

When the Machine Does Not Operate As wanted

4

1

Panel Tone

The following table explains the meaning of the various beep patterns that the ma-

chine produces to alert users about left originals and other machine conditions.

Note

❒Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and

closed repeatedly within a short space of time, the beep alert might continue,

even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “The System Settings”,

General Settings Guide.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is

ready for use.

Single short beep. Panel/screen input ac-

cepted.

A control panel or screen key was

pressed. Single short beeps are pro-

duced only when valid keys are

pressed.

Single long beep. Job completed. A Copier/Document Server Features

job has finished.

Four long beeps. Soft alert. The screen changes back to the initial

screen after the machine shifts to en-

ergy-saving mode, or the setting was

reset at the simplified display.

Four long beeps repeated

five times.

Soft alert. An original has been left on the expo-

sure glass, paper is empty, or the punch

waste box is full.

Five short beeps repeated

five time.

Strong alert. The machine requires user attention

because paper have jammed, the toner

needs replenishing, or other troubles

have occurred.

Checking Machine Status and Settings

5

1

Checking Machine Status and Settings

You can check the machine's system status.

❖Maintenance Info

You can check the following items under [Maintenance Info]:

•[Remaining Toner]

Displays the amount of remaining toner.

•[No Staples]

Displays where the staple is empty.

•[Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

•[Waste Staple Receptcl Full]

Displays whether the waste staple receptacle is full.

•[Paper Tray]

Displays the paper type and size loaded in the paper tray.

•[Output Tray Full]

Displays whether the output tray is overloaded.

•[Original Misfeed]

Displays state of and solutions for original misfeeds.

•[Paper Misfeed]

Displays state of and solutions for paper jams.

•[Cover Open]

Indicates whether front cover, duplex unit, etc, is open.

❖Data Storage

You can check the following items under [Data Storage]:

•[HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

•[HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

•[Print Job(s)]

Displays the number of jobs for Hold print/Saved print/Locked

print/Sample print.

•[Memory Erase Status]

Displays the state of the memory data.

When the Machine Does Not Operate As wanted

6

1

❖Machine Address Info

You can check the following items under [Machine Address Info]:

•[Machine IPv4 Address]

Displays the machine's IPv4 address.

•[Machine IPv6 Address]

Displays the machine's IPv6 address.

❖Inquiry

You can check the following items under [Inquiry]:

•[Machine Repairs]

Displays the machine number and contact number that are required for

service.

•[Sales Representative]

Displays the sales representative's telephone number.

•[Supply Order]

Displays the contact number for placing supply orders.

•[Supply Details]

Displays the name of toner, staples, etc, used on the machine.

AOn the control panel, press [System Status] on the control panel.

BPress each tab and check the contents.

Checking Machine Status and Settings

7

1

CAfter checking the information, press [Exit]. The previous screen returns.

Note

❒[Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear

only when these errors occur.

❒For details about how to locate and remove misfeeds, see “Checking

Jammed Paper” or “Removing Jammed Paper”.

Reference

p.94 “Locating Jammed Paper”.

p.93 “Removing Jammed Paper”.

When the Machine Does Not Operate As wanted

8

1

When an Indicator to the Left of a Function

Key is Lit

When an indicator to the left of a function key lights up, press the corresponding

function key. Then, follow the instructions displayed on the control panel.

Note

❒If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed”

for the relevant function.

Reference

p.19 “Troubleshooting When Using the Copy Function”.

p.35 “Troubleshooting When Using the Printer Function”.

p.51 “Troubleshooting When Using the Scanner Function”.

Problem Cause Solution

Documents and reports

do not print out.

The paper output tray is

full.

Remove the paper from the tray.

Documents and reports

do not print out.

There is no copy paper

left.

Add more paper. See p.65 “Loading pa-

per”.

An error has occurred. The function whose indi-

cator is lit is defective.

Record the code number shown in the

display and contact your service repre-

sentative. See “When a Message dis-

played” of each chapter.

You can use other functions normally.

The machine is unable to

connect to the network.

A network error has oc-

curred.

• Check the displayed message and

take an appropriate action. See

“When a Message displayed” of

each chapter.

• Check that the machine is correctly

connected to the network, and that

the machine is correctly set. See

“Network Settings”, General Set-

tings Guide.

• Contact the administrator.

• When the function key is still lit,

even if you take the measures

above, contact your service repre-

sentative.

When You Have Problems Operating the Machine

9

1

When You Have Problems Operating the

Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒Check the contact address and Serial No. of Machine shown in the call service

message, and then contact your service representative.

Problem Cause Solution

Although the copier

screen appears when the

machine is turned on us-

ing the main power

switch, it cannot be

switched to another

screen by pressing the

{Printer} or {Scanner} key.

Functions other than the

copier function are not

yet ready.

Wait a little longer.

The machine has just

been turned on and the

User Tools screen is dis-

played, but the User

Tools menu has items

missing.

Functions other than the

copier function are not

yet ready. Time required

varies by function. Func-

tions appear in the User

Tools menu when they

become ready for use.

Wait a little longer.

The main power indica-

tor continues blinking

and does not turn off

when pressed.

This occurs in the follow-

ing cases:

• ADF is open.

• The machine is com-

municating with ex-

ternal equipment.

• The hard disk is ac-

tive.

Close ADF, and check if the machine is

communicating with a computer.

The display is off. The machine is in Energy

Saver mode.

Press the {Energy Saver} key to cancel

Energy Saver Mode. mode.

The display is off. The operation switch is

turned off.

Turn on the operation switch.

Nothing happens when

the operation switch is

turned on.

The main power switch is

turned off.

Turn on the main power switch.

“Please wait.” ap-

pears.

This message appears

when you turn on the op-

eration switch.

Wait for the machine to get ready.

“Please wait.” ap-

pears.

This message appears

when you change the ton-

er bottle.

Wait for the machine to get ready.

When the Machine Does Not Operate As wanted

10

1

“Memory is full.

Do you want to

store scanned

file?” appears.

The scanned originals ex-

ceed the number of

sheets/pages that can be

stored in the hard disk.

• Press [Store File] to store pages that

have been scanned. Delete unneces-

sary files with [Delete File].

• Press [No] if you are not storing pag-

es that have been scanned. Delete

unnecessary files with [Delete File].

“Self checking...”

appears.

The machine is perform-

ing image adjustment op-

erations.

The machine may perform periodic

maintenance during operations. The

frequency and duration of maintenance

depends on the humidity, temperature,

and printing factors such as number of

prints, paper size, and paper type. Wait

for the machine to get ready.

The user code entry

screen is displayed.

Users are restricted by

user management.

Enter the user code (up to eight digits),

and then press [OK].

The Authentication

screen appears.

Basic Authentication,

Windows Authentica-

tion, LDAP Authentica-

tion or Integration Server

Authentication is set.

Enter your login user name and user

password. See “When the Authentica-

tion Screen is Displayed”, About This

Machine.

“You do not have

the privileges to

use this func-

tion.” is displayed.

The use of the function is

restricted to authenticat-

ed users only.

Contact the administrator.

“

You do not have

the privileges to

use this function.

”

continues to be displayed

even though you have

entered a valid user code.

This user code is not al-

lowed to use the function

selected.

Press the

{

Energy Saver

}

key. Confirm

that the display goes off, and then press

the

{

Energy Saver

}

key again. The display

will return to the user code entry dis-

play. When printing under the copier or

printer function, press the

{

Energy Saver

}

key only after printing has finished.

An error message re-

mains, even if misfed pa-

per is removed.

• When a misfeed mes-

sage appears, it re-

mains until you open

and close the cover as

required.

• Paper is still jammed

in the tray.

Clear misfed paper, and then open and

close the front cover. see p.93 “Clearing

Misfeeds”.

Original images are

printed on the reverse

side of the paper.

You may have loaded the

paper incorrectly.

Load paper correctly. Place paper in the

paper tray with the print side up. Load

paper into the bypass tray with the

print side down. See p.74 “Orientation-

Fixed Paper or Two-Sided Paper”.

Problem Cause Solution

When You Have Problems Operating the Machine

11

1

Misfeeds occur frequently.

The tray's side fences

may not be locked.

• Remove the paper. See p.93 “Re-

moving Jammed Paper”.

• Check the side fences are locked.

See p.75 “Changing the Paper Size”.

Misfeeds occur frequently. The tray's end fence may

not be set properly.

• Remove the paper. See p.93 “Re-

moving Jammed Paper”.

• Check the end fence is set properly.

See p.75 “Changing the Paper Size”.

Misfeeds occur frequently. Paper of undetectable

size has been loaded.

• Remove the paper. See p.93 “Re-

moving Jammed Paper”.

• When loading the paper of unde-

tectable size, specify the paper size

in “Tray Paper Size”. See “Paper

Size: Tray 1-7”, General Settings

Guide and “Copy Paper”, About

This Machine.

Misfeeds occur frequently. There is a foreign object

on the finisher tray.

• Remove the paper. See p.93 “Re-

moving Jammed Paper”.

• Do not place anything on the finish-

er tray. It may cause a paper jam.

Misfeeds occur frequently. The staple cartridge is not

set correctly.

The Booklet Finisher requires the sad-

dle stitch stapler cartridge also. See p.90

“Adding Staples”.

Cannot print in duplex

mode.

[1 Sided Copy] is selected

for Paper Type: Tray 1-7.

Select [2 Sided Copy] for Paper Type:

Tray 1-7 See “Paper Size: Tray 1-7”,

General Settings Guide.

Cannot print in duplex

mode.

You cannot select duplex

printing if the paper type

is set to [OHP], [Tab Stock],

[Translucent] or [Label Pa-

per].

Select a paper type that allows duplex

printing. See “Paper Size: Tray 1-7”,

General Settings Guide.

Authentication failed. The entered login user

name or login password

is not correct.

Inquire the user administrator for the

correct login user name and login pass-

word.

Authentication failed. The machine cannot per-

form authentication.

Contact the administrator.

The selected file(s) con-

tained file(s) without ac-

cess privileges. Only

file(s) with access privi-

leges will be deleted.

You have tried to delete

files without the authori-

ty to do so.

Files can be deleted by the person who

created the file. To delete a file which

you are not authorized to delete, con-

tact the person who created the file.

Problem Cause Solution

When the Machine Does Not Operate As wanted

12

1

❖Document Server

Problem Cause Solution

“Exceeded max.

number of pages

per file. Do you

want to store the

scanned pages as

1 file?” appears.

The number of scanned

pages exceeds the capaci-

ty per file of the Docu-

ment Server.

To store scanned pages as a file, press

[Store File]. Scanned data is stored as a

file in the Document Server. If you do

not want to store scanned pages, press

[No]. Scanned data is deleted.

You forgot your pass-

word.

You cannot access a pro-

tected file without enter-

ing the password.

Contact the administrator.

To delete the files stored in the docu-

ment server, select [Delete All Files in Doc-

ument Server]. As this will permanently

delete every single file, make sure the

document server does not contain any

files you want to keep. See “Delete All

Files in Document Server”, General Set-

tings Guide.

You cannot find out what

is stored in a file.

You may not be able to

ascertain the contents of a

file simply from the file

name.

You can switch the Select File screen be-

tween [List] and [Thumbnail] display to

check the contents of the file. In list dis-

play, the file name, date and time of

storage, and user name are shown. In

thumbnail display, an image of the

stored file appears. You can enlarge the

image by pressing [Preview]. Use the Se-

lect File screen to check information

other than the file name. See “Checking

the Details of a Stored Document”,

Copy/Document Server Reference.

Memory frequently be-

comes full.

The document server

memory is full.

Delete unnecessary files. On the file se-

lection display, select unnecessary files,

and then press [Delete File]. If this does

not increase available memory, do the

following.

• Switch to the scanner screen, and

then delete unnecessary files stored

under the scanner function.

• Switch to the printer screen, and

then delete unnecessary files stored

under Sample Print, Locked Print,

Hold Print, or Stored Print.

When You Have Problems Operating the Machine

13

1

Note

❒If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About

This Machine.

❒Using curled paper often causes misfeeds, soiled paper edges, or slipped po-

sitions while performing staple or stack printing. When using curled paper,

take the stiffness out of the paper with your hands to straighten out the curl,

or load the paper up side down. Also, to prevent paper from curling, lay pa-

per on a flat surface, and do not lean it against the wall.

You want to check print

quality before making a

large print run.

You can print a single

copy without specifying

the setting again.

Check print quality by printing out

only the first set using the {Sample

Copy} key.

“Original is being

scanned by another

function. Please

wait.” appears.

Copier or Scanner func-

tion is in use.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or

{Scanner} key. Next, press the {Stop}

key. When the message “The Stop

key was pressed. Stop copy-

ing?” press [Stop].

“Cannot display

preview of this

page.” appears, and

you can not check the

thumb nail image.

The image data may have

been corrupted.

Pressing [Exit] displays the preview

screen without a thumbnail.

Problem Cause Solution

When the Machine Does Not Operate As wanted

14

1

When a Job is Not Performed

If you cannot execute a function, it may be that the machine is being held up by

another function.

If you cannot execute a function, terminate any other functions currently active,

and then try executing the function again. In certain cases, you can carry out an-

other job (copier, document server, printer, scanner) without canceling the cur-

rent job being performed. Performing multiple functions simultaneously like

this is called “Multi-accessing”.

Combination Chart

❖Function Compatibility

The chart shows Function Compatibility when print priority is set to “Inter-

leave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends.

× : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

When a Job is Not Performed

15

1

Mode after you select Copy

Interrupt Copying

Printer

Scanner

TWAIN

Document Server

DeskTopBinder

Web Document Server

Mode before you select

Data Reception

Print

Operations for Copying

Stapling

Sort

Operations for Copying

Copying

Printing

Stapling

Operations for Scanning

Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing from Document Server

Printing

Copy Operations

for Copying

×××

Stapling

*1

→

*1

→

*1 *4

→

*2

×

*2 *3 *3

Sort

*1

→

*1

→

*1 *2

×

*2

Interrupt

Copying

Operations

for Copying

×× ×××

Copying ×× →→ ×××→→

Printer Data Reception →→→

Print

Printing →→

Stapling →

*4

→→

*3 *3 *3

Scanner Operations

for scanning

××

Scanning

*2 *2

×××

*2

TWAIN Scanning ××××× ×××××

When the Machine Does Not Operate As wanted

16

1

*1 Simultaneous operations are only possible after the preceding job documents are all

scanned and [New Job] key appears.

*2 You can scan a document after the preceding job documents are all scanned.

*3 During stapling, printing automatically starts after the current job.

*4 Stapling is not available.

*5 Simultaneous operation become possible after you press [New Job] key.

Document

Server

Operations

for Docu-

ment Server

×××

Scanning a

Document to

Store in Doc-

ument Server

××

*2

××××

Printing

from Docu-

ment Server *5 *5 *5

DeskTop-

Binder

Printing

from Docu-

ment Server

×

Web Docu-

ment Server

Printing ×

Mode after you select Copy

Interrupt Copying

Printer

Scanner

TWAIN

Document Server

DeskTopBinder

Web Document Server

Mode before you select

Data Reception

Print

Operations for Copying

Stapling

Sort

Operations for Copying

Copying

Printing

Stapling

Operations for Scanning

Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing from Document Server

Printing

When a Job is Not Performed

17

1

Note

❒Stapling cannot be used at the same time for multiple functions.

❒If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is

factory-preset to “Display Mode”. For setting of Printing Priority Function,

see “Print Priority”, General Settings Guide.

❒When Finisher or Booklet Finisher is installed on the machine, you can specify

the output tray where documents are delivered. See “Output tray settings”,

General Settings Guide.

❒Operation speed might be reduced if you scan originals while a print job is in

progress.

When the Machine Does Not Operate As wanted

18

1

19

2. Troubleshooting When

Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function

problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear,

follow the instructions they contain.

Important

❒For messages that are not listed here, see p.9 “When You Have Problems Op-

erating the Machine”.

Message Cause Solution

Cannot detect

original size.

Improper original is

placed.

Select paper manually, not in Auto Pa-

per Select mode, and do not use Auto

Reduce/Enlarge function. See “Sizes

difficult to detect”, Copy/Document

Server Reference.

Cannot detect

original size.

Improper original is

placed.

Place the original on the exposure glass.

See “Placing Originals on the Exposure

Glass” and “Sizes difficult to detect”,

Copy/Document Server Reference.

Cannot detect

original size.

Original is not placed. Place your originals.

Check original

orientation.

Original is not placed in a

proper orientation.

Change the orientation of the original.

Check paper size. Improper paper size is

set.

If you press the {Start} key, copy will

start onto the selected paper.

Rotate Sort is

not available

with this paper

size.

A size of paper for which

Rotate Sort is not avail-

able is selected.

Select the proper paper size. See “Sort”,

Copy/Document Server Reference.

Rotate Sort is

not available

with this paper

size.

A size of paper for which

Rotate Sort is not avail-

able is selected.

Select the proper paper size. See “Sort”,

Copy/Document Server Reference.

Troubleshooting When Using the Copy Function

20

2

Cannot punch this

paper size.

The Punch function can-

not be used with paper

size selected.

The following paper sizes are available

for Punch mode:

•2 holes:

A3L, B4L, A4KL, B5KL,

A5KL, B6L, A6L, 12”×18”L,

11”×17”L, Legal(81/2”×14”)L, Let-

ter(81/2”×11”)KL, Half Letter

(51/2”×81/2”)KL, Executive

(71/4”×101/2”)KL, F/GL

(8”×13”)L, Foolscap (81/2”×13”)L,

Folio (81/4”×13”)L, 11”×15”L,

11”×14”L, 10”×15”L, 10”×14”L,

81/4”×14”L, 8”×10”L, 8KL,

16KKL. Select one of these sizes.

•3 holes:

A3L, B4L, A4K, B5K, 12”×18”L,

11”×17”L, Letter(81/2”×11”)K, Ex-

ecutive (71/4”×101/2”)K,

11”×15”L, 11”×14”L, 8KL,

16KK. Select one of these sizes.

•4 holes:

Metric version:

A3L, B4L, A4K, B5K, 12”×18”L,

11”×17”L, Letter(81/2”×11”)K, Ex-

ecutive (71/4”×101/2”)K,

11”×15”L, 11”×14”L, 10”×15”L,

10”×14”L, 8KL, 16KK. Select one

of these sizes.

Narrow 2 × 2 version:

A3L, B4L, A4KL, B5KL,

A5KL, B6L, 12”×18”L,

11”×17”L, Legal(81/2”×14”)L, Let-

ter(81/2”×11”)KL, Half Letter

(51/2”×81/2”)KL, Executive

(71/4”×101/2”)KL, F/GL

(8”×13”)L, Foolscap (81/2”×13”)L,

Folio (81/4”×13”)L, 11”×15”L,

11”×14”L, 10”×15”L, 10”×14”L,

8KL, 16KKL. Select one of these

sizes.

Stapling capacity

exceeded.

The number of sheets per

set is over the staple ca-

pacity.

Check the stapler capacity. See “Sup-

plementary Informations”, Copy/Doc-

ument Server Reference.

Cannot staple pa-

per of this size.

The Staple function can-

not be used with paper

size selected.

Select a paper size that can be used in

Staple mode. See “Supplementary In-

formations”, Copy/Document Server

Reference.

Message Cause Solution

When a Message Appears

21

2

Duplex is not

available with

this paper size.

A paper size not available

in Duplex mode has been

selected.

The following paper sizes are available

for Duplex mode: A3L, B4L, A4KL,

B5KL, A5KL, B6L, A6L,

12”×18”L, 11”×17”L, Legal

(81/2”×11”)L, Letter (81/2”×11”)KL,

Half Letter (51/2”×81/2”)KL, Execu-

tive (71/4”×101/2”)KL, F/GL

(8”×13”)L, Foolscap (8”×13”)L, Folio

(81/4”×13”)L, 11”×15”L, 11”×14”L,

10”×14”L, 81/4”×14”L, 8”×10”L,

8KL, 16KKL. Select one of these sizes.

Maximum number of

sets is nn.

(A figure is placed at n.)

The number of copies ex-

ceeds the maximum copy

quantity.

You can change the maximum copy

quantity. See “Max. Number of Sets”,

General Settings Guide.

File being stored

exceeded max.

number of pages

per file. Copying

will be stopped.

The scanned originals

have too many pages to

store as one document.

Press [Exit], and then store again with

an appropriate number of pages.

Magazine or Book-

let mode is not

available due to

mixed image mode.

You selected the Maga-

zine or Booklet function

for originals scanned us-

ing different functions,

such as copy and printer.

Make sure originals for the Magazine

or Booklet function are scanned using

the same function.

Orig. is being

scanned by another

function. Please

wait.

Document Server or

Scanner function is in

use.

To cancel the job in process, press [Exit],

and then press the {Document Server} or

{Scanner} key. Next, press the {Stop}

key. When the message “The Clear

/ Stop key was pressed. Are

you sure you want to stop

scanning?” appears, press [Cancel].

You do not have

the privileges to

use this function.

This user code is not al-

lowed to use the function

selected.

Contact the administrator.

You do not have

the privileges to

use this function.

This user code is not al-

lowed to use the function

selected.

If the message continues to be dis-

played and you cannot switch the

screen, press the {Energy Saver} key.

Confirm that the display goes off, and

then press the {Energy Saver} key again.

The display will return to the user code

entry display. When printing under the

copier or printer function, press the

{Energy Saver} key only after printing

has finished.

Message Cause Solution

Troubleshooting When Using the Copy Function

22

2

❖Connect Copy

Authentication

has failed.

The entered login user

name or login password

is not correct.

Inquire the user administrator for the

correct login user name and login pass-

word.

Authentication

has failed.

The machine cannot per-

form authentication.

Contact the administrator.

The selected

file(s) contained

file(s) without

access privileg-

es. Only file(s)

with access priv-

ileges will be

deleted.

You have tried to delete

files without the authori-

ty to do so.

Files can be deleted by the person who

created the file. To delete a file which

you are not authorized to delete, con-

tact the person who created the file.

Please wait.

The destination list is being

updated from the network

using SmartDeviceMoni-

tor for Admin. Depending

on the number of destina-

tions to be updated, there

may be some delay before

you can resume operation.

Operations are not possi-

ble while this message is

displayed.

Wait until the message disappears. Do

not switch off the power while this

message is displayed.

It will be neces-

sary to start

over and reload

the tab stock to

the trays.

A misfeed occurred when

unneeded tab stock was

ejected.

Remove the jammed sheet.

If cycle printing is specified for tab

stock sheets, both needed and unneed-

ed tab stock is ejected when copying re-

starts. Reload the tab stock trays before

the new print cycle begins.

After resetting the tab stock pages,

press [Exit]. To resume printing, press

the {Start} key.

Message Cause Solution

Cannot connect to

the sub-machine.

Check the status of

the sub-machine.

•The L indicator is lit.

• The hard disk of the

sub-machine is mal-

functioning.

Press [Exit] on the main machine and

follow the instructions on the display.

Cannot print from

the sub-machine.

Check the status of

the sub-machine.

A paper misfeed has oc-

curred on the sub-ma-

chine, or toner or other

supplies need to be re-

plenished.

Follow the instructions displayed. For

details, see p.87 “Adding Toner”, p.93

“Removing Jammed Paper”, p.106 “Re-

moving Jammed Staples”.

If the sub-machine's display indicates

that a cover is open, follow the instruc-

tions displayed.

Message Cause Solution

When a Message Appears

23

2

Reference

p.9 “When You Have Problems Operating the Machine”

Cannot print from

the sub-machine.

Check the status of

the sub-machine.

The sub-machine's User

Tools menu is open.

Press the {User Tools} key to close the

User Tools menu.

Sub-machine is in

Interrupt mode.

The sub-machine is in In-

terrupt mode.

Press the {Interrupt} key on the sub-ma-

chine to cancel Interrupt mode.

Sub-machine does

not have the same

paper setting(s).

Paper type or tray set-

tings on the two ma-

chines do not match.

Make the same settings on both ma-

chines.

The Cover Sheet

setting(s) of the

sub-machine is

different from

the main machine.

Cover settings on the two

machines do not match.

Make the same settings on both ma-

chines.

The Slip Sheet

setting(s) of the

sub-machine is

different from

the main machine.

Slip Sheet settings on the

two machines do not

match.

Make the same settings on both ma-

chines.

The Designation

Sheet setting(s)

of sub-machine is

different from

main machine.

Designation Sheet set-

tings on the two ma-

chines do not match.

Make the same settings on both ma-

chines.

Sub-machine paper

settings must be

the same to use

this tray.

Paper tray settings on the

two machines do not

match.

Make the same settings on both ma-

chines.

No stamp data in

the sub-machine.

Stamp data on the sub-

machine has been delet-

ed.

Reprogram the stamp on the sub-ma-

chine.

Cannot print from

the sub-machine.

Sub-machine will

be disconnected.

The sub-machine has

stopped due to power

failure or communication

error.

Continue copying using the main ma-

chine.

Z-fold is avail-

able only when

Sort mode is se-

lected in Connect

Copy.

Sort has not been selected

with Z-fold.

Select the Sort function.

Message Cause Solution

Troubleshooting When Using the Copy Function

24

2

Display During Connect Copy

This section explains about the display during Connect Copy.

Problem Cause Solution

[Connect Copy] is not dis-

played.

The sub-machine's main

power is off.

Turn on the sub-machine's main power.

[Connect Copy] is not dis-

played.

Functions that cannot be

used with Connect Copy

are selected on the main

machine (such as storing

or copying the first page

of a document in the Doc-

ument Server).

Cancel the functions selected on the

main machine.

[Connect Copy] is not dis-

played.

The main machine is in

Interrupt mode.

Press the {Interrupt} key on the sub-ma-

chine to cancel Interrupt mode.

[Connect Copy] is not dis-

played.

The [Connect Copy Key Dis-

play] setting is off.

Select [Display] for the [Connect Copy Key

Display] setting.

[Connect Copy] is not dis-

played.

The cable connecting the

two machines is dam-

aged.

Contact your service representative.

[Connect Copy] is not dis-

played.

The L is lit. Follow the instructions displayed.

[Connect Copy] appears

faded.

Functions that cannot be

used with Connect Copy

have been set.

Press the {Clear Modes} key to clear the

settings.

If Connect Copy is Cancelled

25

2

If Connect Copy is Cancelled

This section explains about causes and remedies when Connect Copy is can-

celled.

Problem Cause Solution

The machine cancels

Connect Copy.

The main machine's

main power is off, or the

operation switch has

been pressed.

Turn on the sub-machine's main power

or operation switch, and then press

[Connect Copy].

The machine cancels

Connect Copy.

The sub-machine's main

power is off.

A message instructing you to check the

sub-machine appears on the display of

the main machine. Press [Cancel] to clear

Connect Copy. Turn on the sub-ma-

chine's main power, press [Connect

Copy] and then make your settings

again.

The machine cancels

Connect Copy.

The Weekly Timer set-

ting is coming into effect

on the main machine.

Turn on the main machine's operation

switch , and then press [Connect Copy].

An error message indi-

cates the main machine

has broken down.

The L is lit. Copying is not possible. Follow the in-

structions displayed.

Troubleshooting When Using the Copy Function

26

2

If You Cannot Exit from Connect Copy

This section explains about causes and remedies if you cannot exit from Connect Copy.

Problem Cause Solution

There is no response when

you press

[

Connect Copy

]

.

Scanning is in progress. Press the {Stop} key on the main ma-

chine, and then press [Stop].

There is no response when

you press

[

Connect Copy

]

.

Copying is in progress. Press the {Stop} key on the main ma-

chine, and then press [Stop].

There is no response when

you press

[

Connect Copy

]

.

A paper misfeed has oc-

curred on either the main

machine or sub-machine.

Follow the instructions displayed.

For details, see p.93 “Removing

Jammed Paper” and p.106 “Removing

Jammed Staples”.

If the sub-machine's display indicates

that a cover is open, follow the instruc-

tions displayed.

There is no response when

you press

[

Connect Copy

]

.

A paper misfeed has oc-

curred on either the main

or sub-machine.

To cancel Connect Copy, Press the

{Stop} key on the main machine, and

then press [Stop].

There is no response when

you press

[

Connect Copy

]

.

A paper misfeed has oc-

curred on one of the ma-

chine, or toner or other

supplies need to be re-

placed.

Follow the instructions displayed.

For details, see p.65 “Loading paper”,

p.87 “Adding Toner”, and p.93 “Re-

moving Jammed Paper”.

There is no response when

you press

[

Connect Copy

]

.

A paper misfeed has oc-

curred on one of the ma-

chine, or toner or other

supplies need to be re-

placed.

To cancel Connect Copy, press the

{Stop} key on the main machine, and

then press [Stop].

There is no response when

you press

[

Connect Copy

]

.

A paper misfeed has oc-

curred during stapling.

Removed the jammed paper.

For details, see p.106 “Removing

Jammed Staples”.

To cancel Connect Copy, press the

{Stop} key on the main machine, and

then press [Stop].

When You Cannot Make Clear Copies

27

2

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Docu-

ment Server Reference.

Copies appear dirty. Auto Image Density is

not selected.

Adjust the auto density. See “Adjusting

Copy Image Density”, Copy/Docu-

ment Server Reference.

The reverse side of an

original image is copied.

Image density is too high. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Docu-

ment Server Reference.

The reverse side of an

original image is copied.

Auto Image Density is

not selected.

Adjust the auto density. See “Adjusting

Copy Image Density”, Copy/Docu-

ment Server Reference.

A shadow appears on

copies if you use pasted

originals.

Image density is too high. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Docu-

ment Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

The same copy area is

dirty whenever making

copies.

The exposure glass or

ADF is dirty.

Clean them. See p.114 “Maintaining

Your Machine”.

The same copy area is

dirty whenever making

copies.

The original that has al-

ready been printed is

scanned.

Select [Generation Copy], and then begin

copying. See “Generation Copy”,

Copy/Document Server Reference.

Copies are too light. Image density is too light. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Docu-

ment Server Reference.

Copies are too light. A light copy may result

when you use damp or

rough grain paper.

Use the recommended paper. also, use

paper that has been stored in the rec-

ommended temperature and humidity

condition. See “Copy Paper”, About

This Machine.

Contact your service representative.

Copies are too light. Toner bottle is almost

empty.

Add toner. See p.87 “Adding Toner”.

Parts of images are not

copied.

The original is not set cor-

rectly.

Set originals correctly. See “Placing

Originals”, Copy/Document Server

Reference.

Parts of images are not

copied.

The correct paper size is

not selected.

Select the proper paper size.

Troubleshooting When Using the Copy Function

28

2

Images appear only par-

tially.

The paper is damp. Use paper that has been stored in the

recommended temperature and hu-

midity condition. See “Copy Paper”,

About This Machine.

Black lines appear. The exposure glass is

dirty.

Clean them. See p.114 “Maintaining

Your Machine”.

White lines appear. The exposure glass is

dirty.

Clean them. See p.114 “Maintaining

Your Machine”.

White lines appear. When D is blinking, ton-

er is beginning to run out.

Add toner. See p.87 “Adding Toner”.

Copies are blank. The original is not set cor-

rectly.

When using the exposure glass, face the

originals down. When using the ADF,

face them up.

A moiré pattern is pro-

duced on copies.

Your original has a dot

pattern image or many

lines.

Place the original on the exposure glass

at a slight angle.

Black spots appear on the

copy of a photographic

print.

Because of high humidi-

ty, the photographic print

has stuck to the exposure

glass.

Place the print on the exposure glass in

either of the following ways:

• Place an OHP transparency on the

exposure glass, and then place the

print on top of the OHP transparen-

cy.

• Place the print on the exposure

glass, and then place two or three

sheets of white paper on top of it.

Leave the auto-document feeder

(ADF) open when copying.

Problem Cause Solution

When You Cannot Make Copies As Wanted

29

2

When You Cannot Make Copies As Wanted

This section explains likely causes of and possible solutions for unclear copies.

❖Basic

Problem Cause Solution

Misfeeds occur frequently.

The number of sheets

loaded exceeds the capac-

ity of the machine.

Load paper only as high as the upper

limit markings on the side fence of the

paper tray or bypass tray. See “Copy

Paper”, About This Machine.

Misfeeds occur frequently.

The paper is damp. Use paper that has been stored in the

recommended temperature and hu-

midity condition. See “Copy Paper”,

About This Machine.

Misfeeds occur frequently.

The paper is too thick or

too thin.

Use recommended paper. See “Copy

Paper”, About This Machine.

Misfeeds occur frequently.

The copy paper is

wrinkled or has been

folded/creased.

Use recommended paper. Use paper

that has been stored in the recommend-

ed temperature and humidity condi-

tion. See “Copy Paper”, About This

Machine.

Misfeeds occur frequently.

Printed paper is being

used.

Use recommended paper. Do not use

paper that has been already copied or

printed onto. See “Copy Paper”, About

This Machine.

Copy paper becomes

creased.

The paper is damp. Use paper that has been stored in the

recommended temperature and hu-

midity condition. See “Copy Paper”,

About This Machine.

Copy paper becomes

creased.

The paper is too thin. Use recommended paper. See “Copy

Paper”, About This Machine.

Copies are not stapled. There are jammed staples

in the stapler.

Remove jammed staples. See p.106 “Re-

moving Jammed Staples”.

Copies are not stapled. The number of copies ex-

ceeds the capacity of the

stapler.

Check the stapler capacity. See “Sup-

plementary Informations”, Copy/Doc-

ument Server Reference.

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Staples are wrongly posi-

tioned.

Originals are not set cor-

rectly.

Check the correct position to place the

originals. See “Staple”, Copy/Docu-

ment Server Reference.

Troubleshooting When Using the Copy Function

30

2

❖Edit

You cannot combine sev-

eral functions.

Selected functions cannot

be used together.

Check the combination of functions

and make the settings again. See “Func-

tion Compatibility”, Copy/Document

Server Reference.

When sorting, the pages

are divided into two

blocks.

The memory became full

in the middle of sorting

and the pages were deliv-

ered in two blocks.

You can interrupt copying when the

memory becomes full. See “Memory

Full Auto Scan Restart”, General Set-

tings Guide.

Paper does not output

during printing with sta-

pling.

When you stop printing

while using the staple

function, paper not sta-

pled during printing may

be left in the staple unit.

Press the {Clear Modes} key and cancel

copy settings, including stapling.

The copy is grayed out or

a text pattern appears in

the background of the

copy.

You have copied a copy-

guarded document pro-

tected from unauthorized

copying.

Check the document. See “Using [Data

Security for Copying]”, Printer Reference.

Images are skewed. The side fences in the pa-

per feed tray is not

locked.

Make sure the paper guide is locked.

See p.75 “Changing the Paper Size”.

Images are skewed. The paper is feeding in at

a slant.

Load the paper correctly. See p.65

“Loading paper”.

Problem Cause Solution

In Double Copies mode,

parts of the original im-

age are not copied.

Combination of original

and copy paper is not cor-

rect.

Select A3L for A4K originals and A4

for A5 originals.

In Border, Centre, or Cen-

tre/ Border mode, parts

of the original image are

not copied.

You set a wide erased

margin.

Make the margin width narrower. You

can adjust it between 2 - 99 mm (0.1” -

3.9”). See “Erase Border Width” and

“Erase Centre Width”, General Settings

Guide.

In Border, Centre, or Cen-

tre/ Border mode, parts

of the original image are

not copied.

Originals are not scanned

correctly.

Place the originals correctly.

In Margin Adjustment

mode, parts of the origi-

nal image are not copied.

You set a wide erased

margin.

Set a narrower margin with User Tools.

You can set the width between 0 - 30

mm (0” - 1.2”).

See “Front Margin: Left/Right”, “Back

Margin: Left/Right”, “Front Margin:

Top/Bottom” and “Back Margin:

Top/Bottom”, General Settings Guide.

Problem Cause Solution

When You Cannot Make Copies As Wanted

31

2

❖Stamp

❖Combine

In Margin Adjustment

mode, parts of the origi-

nal image are not copied.

There is a lack of margin

space on the opposite

side of the binding posi-

tion.

Set a narrower margin with User Tools.

You can set the width between 0 - 30

mm (0” - 1.2”).

See “Front Margin: Left/Right”, “Back

Margin: Left/Right”, “Front Margin:

Top/Bottom” and “Back Margin:

Top/Bottom”, General Settings Guide.

In Image Repeat mode,

the original image is not

copied repeatedly.

You selected copy paper

the same size as the origi-

nals, or you did not select

the proper reproduction

ratio.

Select copy paper larger than the origi-

nals or select the proper reproduction

ratio.

Problem Cause Solution

The stamp position is

wrong.

The paper orientation is

wrong.

Check the paper orientation and stamp

position.

The stamp is not printed

on the back side of sheets

when duplex copying.

The back side stamp posi-

tion is incorrect for the

paper size.

Reset the back side stamp position. See

“Back Side Stamp Position in Duplex”,

General Settings Guide.

Problem Cause Solution

You cannot make a book

from Booklet or Maga-

zine mode by folding

copies.

You selected a setting

(“Open to left”or “Open

to right”) that does not

match the orientation of

originals.

Change the setting. See “Orientation:

Booklet, Magazine”, General Settings

Guide.

When using Combine,

parts of the image are not

copied.

You specified a reproduc-

tion ratio that does not

match the sizes of your

originals and copy paper.

When you specify a reproduction ratio

using Manual Paper Select mode, make

sure that the ratio matches your origi-

nals and the copy paper. Select the cor-

rect reproduction ratio before using

Combine mode.

Copies are not in correct

order.

You placed the originals

in the incorrect order.

When placing a stack of originals in the

ADF, the last page should be on the bot-

tom.

If you place an original on the exposure

glass, start with the first page to be cop-

ied.

Problem Cause Solution

Troubleshooting When Using the Copy Function

32

2

❖Duplex

❖Connect Copy

Problem Cause Solution

Cannot print in duplex

mode.

You have selected a tray

which is set to [1 Sided

Copy] in [Tray Paper Set-

tings] in [System Settings].

Set the tray to [2 Sided Copy] in [Tray Pa-

per Settings] in [System Settings]. See

“System Settings”, General Settings

Guide.

Copies are not in correct

order.

You placed the originals

in the incorrect order.

When placing a stack of originals in the

ADF, the last page should be on the bot-

tom.

If you place an original on the exposure

glass, start with the first page to be cop-

ied.

When using Duplex,

copy is made Top to Bot-

tom even though [Top to

Top] is selected.

You placed the originals

in the wrong orientation.

Place the original in the correct orienta-

tion. See “Original Orientation”,

Copy/Document Server Reference.

Problem Cause Solution

You cannot staple,

punch, or Z-fold.

The main and sub-ma-

chines do not have the

same option installed.

Press [Connect Copy] to cancel Connect

Copy.

You get different copy re-

sults from the main and

sub-machines.

The Copy Quality setting

differs on the two ma-

chines.

Make the same Copy Quality setting

one the two machines.

When You Cannot Make Copies As Wanted

33

2

When Memory is Full

This section explains likely causes of and possible solutions for problems related

to full memory.

❖Connect Copy

Note

❒If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-

ory becomes full, the memory overflow message will not be displayed. The

machine will make copies of the scanned originals first, then automatically

proceed scanning and copying the remaining originals. In this case, the result-

ing sorted pages will not be sequential. See “Input / Output”, General Set-

tings Guide.

Message Cause Solution

Memory is full.

nn originals have

been scanned.

Press [Print] to

copy scanned

originals. Do not

remove remaining

originals.

“n” in the message repre-

sents a changeable num-

ber.

The scanned originals ex-

ceeds the number of pag-

es that can be stored in

memory.

Press [Print] to copy scanned originals

and cancel the scanning data. Press

[Stop] to cancel the scanning data and

not copy.

Press [Continue]

to scan and copy

remaining origi-

nals.

The machine checked if

the remaining originals

should be copied, after

the scanned originals was

printed.

To continue copying, remove all copies,

and then press [Resume Printing]. To

stop copying, press [Stop].

Message Cause Solution

Sub-machine memo-

ry is full. Sub-

machine will be

disconnected.

The quantity of data ex-

ceeds the capacity of the

sub-machine.

Continue printing on the main ma-

chine.

Troubleshooting When Using the Copy Function

34

2

35

3. Troubleshooting When

Using the Printer Function

This chapter explains likely causes of and possible solutions for printer function

problems.

When a Message Appears during

Installation of the Printer Driver

This section explains what to do if a message appears when installing the printer

driver.

The following describes operations when a message appears during installation

of the printer driver. Message number 58 or 34 indicates that the printer driver

cannot be installed using Auto Run. Install the printer driver using [Add Printer]

or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver al-

ready installed.

Windows 95/98/Me

This section explains the procedure under Windows 95/98/Me.

AOn the [Start] menu, point to [Settings], and then click [Printers].

BDouble-click the Add Printer icon.

CFollow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in

the following location:

• RPCS (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1

• PCL 5e (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL5E\WIN9X_ME\(Language)\DISK1

• PCL 6 (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)

D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

36

3

Windows 2000

This section explains the procedure under Windows 2000.

AOn the [Start] menu, point to [Settings], and then click [Printers].

BDouble-click the Add Printer icon.

CFollow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in

the following location:

• RPCS (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1

• PCL 5e (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1

• PCL 6 (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)

D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Windows XP, Windows Server 2003

This section explains the procedure under Windows XP or Windows Server

2003.

AOn the [Start] menu, click [Printers and Faxes].

BClick [Add a printer].

CFollow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in

the following location:

• RPCS (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1

• PCL 5e (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1

• PCL 6 (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)

D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

When a Message Appears during Installation of the Printer Driver

37

3

Windows NT 4.0

This section explains the procedure under Windows NT 4.0.

AOn the [Start] menu, point to [Settings], and then click [Printers].

BDouble-click the Add Printer icon.

CFollow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in

the following location:

• RPCS (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\RPCS\NT4\(Language)\DISK1

• PCL 5e (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL5E\NT4\(Language)\DISK1

• PCL 6 (“Printer Drivers and Utilities” CD-ROM)

D:\DRIVERS\PCL6\NT4\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM)

D:\DRIVERS\PS\NT4\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

38

3

If USB Connection Fails

This section explains how to troubleshoot a problem related to USB connection.

Problem Cause Solution

The machine is not auto-

matically recognized.

The USB cable is not con-

nected properly.

Turn off the power of the machine, re-

connect the USB cable, and then turn it

on again.

Windows has already

configured the USB set-

tings.

Check whether the com-

puter has identified the

machine as an unsup-

ported device.

Open Windows' Device Manager, and

then, under [Universal Serial Bus control-

lers], remove any conflicting devices.

Conflicting devices have a [!] or [?] icon

by them. Take care not to accidentally

remove required devices. For details,

see Windows Help.

When using Windows 2000 / XP or

Windows Server 2003, an erroneous de-

vice is displayed under [USB Controller]

in the [Device Manager] dialog box.

Windows Me and the

machine cannot be con-

nected.

You need to download

USB Printing Support for

Windows Me.

Download USB Printing Support from

the supplier's website.

Search the model name you use on the

supplier's website, and download USB

Printing Support.

When a Message Appears

39

3

When a Message Appears

This section describes the principal messages that appear on the panel display.

If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On/Off the Power”, About

This Machine.

Status Messages

This section describes the machine status messages.

Message Problem

Ready This is the default ready message. The machine is ready

for use. No action is required.

Printing... The machine is printing. Wait a while.

Waiting... The machine is waiting for the next data to print.

Wait a while.

Offline The machine is offline. To start printing, switch the ma-

chine online by pressing {Online} key.

Please wait. The machine is preparing the development unit. Wait a

while.

Resetting job... The machine is resetting the print job. Wait until

“Ready” appears on the display panel.

Setting change... The machine is setting changing. Wait a while.

Hex Dump Mode In the Hex Dump mode, the machine receives data in

hexadecimal format. Turn off the machine after print-

ing, and then turn back on.

Troubleshooting When Using the Printer Function

40

3

Alert Messages

This section describes the machine Alert messages.

Message Cause Solution

Cannot connect with

the wireless card.

Turn the main power

switch off, then

check the card.

/

Problems with the

wireless card.

/

Problems with the

wireless board.

• IEEE 802.11b interface

unit was not inserted

when the machine was

turned on, or it was

pulled out after the

machine turned on.

• The settings are not

updated although the

unit is detected, or er-

rors are found while

accessing the unit.

Turn off the machine and check the

IEEE 802.11b interface unit is inserted

correctly. Then, turn the machine on

again. If the message appears again, call

your service representative.

Problems with

IEEE 1394 Board.

An error may have oc-

curred in the IEEE 1394

board.

Turn off the main power switch, and back

on again. If the message appears again,

contact your service representative.

Problem with Hard

Disk.

An error has occurred in

the hard disk drive.

Turn off the main power switch, and back

on again. If the message appears again,

contact your service representative.

The entered pass-

word is incorrect.

The password of the en-

crypted PDF file has been

entered incorrectly.

Enter the correct password.

USB has a problem. An error has occurred in

the USB interface.

Turn off the main power switch, and back

on again. If the message appears again,

contact your service representative.

Hardware Problem:

Ethernet

An error has occurred in

the Ethernet board.

Turn off the main power switch, and back

on again. If the message appears again,

contact your service representative.

You do not have

the privileges to

use this function.

Use of this function is re-

stricted.

Contact the administrator.

Authentication

has failed.

• The login user name

or password entered

is incorrect.

• The machine current-

ly cannot perform au-

thentication.

• Check your login user name and

password.

• Contact the administrator.

Parallel I/F board

has a problem.

An error has occurred in

the parallel interface

board.

Turn off the main power switch, and

back on again. If the message appears

again, contact your service representa-

tive.

Printer font er-

ror.

An error has occurred in

the font settings.

Contact your service representative.

When a Message Appears

41

3

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors

by checking the error log on the control panel.

APress the {Printer} key to display the printer screen.

BPress [Error Log].

An error log list appears.

Note

❒The most recent 50 errors are stored in the error log. If a new error is added

when there are 50 errors already stored, the oldest error is deleted. How-

ever, if the earliest error is a Sample Print, Locked Print, Hold Print, or

Stored print error, it is not deleted. The error is stored separately until the

number of errors reaches 30.

❒If the main power switch is turned off, the log is deleted.

Memory Overflow Maximum capacity of

PCL 5e/6 or PostScript 3

list display has been ex-

ceeded.

Reduce the value of [Resolution] in the

printer driver. Alternatively, select

[Frame Priority] from [Memory Usage] in

[System]. If this message continues to

appear after taking these steps, de-

crease the number of files sent to the

machine.

Message Cause Solution

ANR103S

Troubleshooting When Using the Printer Function

42

3

When You Cannot Print

Use the following procedures if printing does not start even after performing

[

Print

]

.

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely plugged

into the power outlet and the machine.

Turn on the main power switch.

Printing does not start. The machine is set to “Of-

fline”.

Press the {Online} key.

Printing does not start. The cause is displayed on

the display of the control

panel.

Check the error message or warning

status on the display panel and take the

required action.

Printing does not start. The interface cable is not

connected correctly.

Connect the interface cable securely. If

it has a fastener, fasten that securely as

well. See “Connecting to the Interfac-

es”, General Settings Guide.

Printing does not start. The correct interface ca-

ble is not being used.

The type of interface cable you should

use depends on the computer. Be sure

to use the correct one. If the cable is

damaged or worn, replace it. See “Con-

necting to the Interfaces”, General Set-

tings Guide.

Printing does not start. The interface cable was

connected after the ma-

chine was switched on.

Connect the interface cable before turn-

ing on the machine.

Printing does not start. If the machine is operat-

ing in an extended wire-

less LAN, failure to print

might result from a weak

wireless signal.

To check signal status, press the {User

Tools} key, and then press [System Set-

tings] on the display panel. On the [Inter-

face Settings] tab, select [IEEE 802.11b],

and then press [Wireless LAN Signal]. If

signal quality is poor, move the ma-

chine to a location where radio waves

can pass or remove objects that might

cause interference.

(You can check signal status only when

using wireless LAN in the infrastruc-

ture mode.)

Printing does not start. If the machine is operat-

ing in an extended wire-

less LAN, SSID settings

are incorrect.

Check using the machine's display pan-

el that the SSID is correctly set. See

“Network Settings”, General Settings

Guide.

When You Cannot Print

43

3

If the printing does not start, consult your service representative.

Printing does not start. If the machine is operat-

ing in an extended wire-

less LAN, the receiver's

MAC address may be

preventing communica-

tion with the access point.

Check access point settings when in the

infrastructure mode. Depending on the

access point, client access may be limit-

ed by MAC address. Also, check there

are no problems in transmission be-

tween access point and wired clients,

and between access point and wireless

clients.

Printing does not start. The extended wireless

LAN has not started.

Confirm the orange LED is lit, and the

green LED is lit or blinks during trans-

mission.

Printing does not start. The login user name, log-

in password, or driver

encryption key is invalid.

Check the login user name, login pass-

word, or driver encryption key.

Printing does not start. Advanced encryption has

been set using the Ex-

tended Security function.

Check the settings of the Extended Se-

curity function with the administrator.

Data-in lamp does not

blink or light up.

If the data-in lamp is unlit

or not flashing even after

performing [Print], the

machine has not received

the data.

• When the machine is connected to a

computer via a cable, check the

computer print port settings are cor-

rect. See “Confirming the Connec-

tion Method”, Printer Reference.

• When it is networked with a com-

puter, Contact the administrator.

The status indicator of

the printer is lit.

The cause is displayed on

the display of the control

panel.

Check the error message on the display

panel and take required action. See p.39

“When a Message Appears”.

“

Updating the desti-

nation list...

Please wait. Speci-

fied destination(s)

or sender's name has

been cleared.

” appears.

The destination list is be-

ing updated from the

network using SmartDe-

viceMonitor for Admin.

Wait until the message disappears. Do

not switch off the power while this mes-

sage is displayed. Depending on the

number of destinations to be updated,

there may be some delay before you can

resume operation. Operations are not

possible while this message is displayed.

[List / Test Print] is dis-

abled.

A mechanical error might

have occurred.

Contact your service representative.

See “List/Test Print”, General Settings

Guide.

Printing does not start

when using the extended

wireless LAN in Ad-hoc

mode.

The correct Communica-

tion mode is not set.

Turn the main power off and back on.

See “Turning On/Off the Power”,

About This Machine.

Or, change the settings for [System Set-

tings], [Interface Settings], and [Network].

See “Network Settings”, General Set-

tings Guide.

Problem Cause Solution

Troubleshooting When Using the Printer Function

44

3

❖When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the data-in lamp does

not light up or blink.

Check if the print port setting is correct. When it is connected using a parallel

interface, connect it to LPT1 or LPT2.

For Windows 95/98/Me

AClick the [Start] button, point to [Settings], and then click [Printers].

BClick the icon of the machine. On the [File] menu, click [Properties].

CClick the [Details] tab.

DIn the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000 or Windows NT 4.0

AClick the [Start] button, point to [Settings], and then click [Printers].

BClick the icon of the machine. On the [File] menu, click [Properties].

CClick the [Ports] tab.

DIn the [Print to the following port(s)] list, confirm the correct port is selected.

Windows XP

AClick the [Start] button, and then click [Printers and Faxes].

BClick the icon of the machine. On the [File] menu, click [Properties].

CClick the [Ports] tab.

DIn the [Print to the following port(s)] list, confirm the correct port is selected.

Windows Server 2003

AClick the [Start] button, point to [Settings], and then click [Printers and Faxes].

BClick the icon of the machine. On the [File] menu, click [Properties].

CClick the [Ports] tab.

DIn the [Print to the following port(s)] list, confirm the correct port is selected.

Other Printing Problems

45

3

Other Printing Problems

This section explains likely causes of and possible solutions for problems that

can occur when printing from a computer.

Problem Cause Solution

Print is smudges. Settings for thick pa-

per have not been

made when printing

on thick paper in the

bypass tray.

• PCL 5e/6 and PostScript 3

Select [Thick] in the [Type:] list on the [Paper]

tab.

•RPCS

Select [Thick] in the [Paper type:] list on the

[Print Settings] tab.

The print on the entire

page is faded.

When D is blinking,

toner is beginning to

run out.

Add toner. See p.87 “Adding Toner”.

The print on the entire

page is faded.

The paper is damp. Use paper that has been stored in the recom-

mended temperature and humidity condition.

See “Copy Paper”, About This Machine.

The print on the entire

page is faded.

The paper is unsuit-

able.

Use the recommended paper. (Printing on

coarse or treated paper might result in faint

print image.) See “Copy Paper”, About This

Machine.

The print on the entire

page is faded.

If the [Toner saving]

check box is selected

in the printer driver

settings, the entire

page will be faded

when printed.

For the RPCS printer driver, [Toner saving] is lo-

cated on the [Print Quality] tab. For the Post-

Script 3 printer driver, see PostScript 3

Supplement. See the printer driver Help.

Image bleeds when

rubbed.

If you are using thick

paper, [Paper type:]

might not be set to

[Thick].

On the printer driver's [Setup] tab, set [Paper

type:] to [Thick]. See the printer driver Help.

Paper is not fed from

the selected tray.

When you are using a

Windows operating

system, printer driver

settings override

those set using the

display panel.

Set the desired input tray using the printer

driver. See the printer driver Help.

The printed image is

different from the im-

age on the computer's

display.

With certain func-

tions, such as enlarge-

ment and reduction,

image layout might

be different to that on

the computer display.

In the application, change the layout, character

size, and character settings.

The printed image is

different from the im-

age on the computer's

display.

You might have se-

lected to replace True

Type fonts with ma-

chine fonts in the

printing process.

To print an image similar to that of the com-

puter display, make settings to print True

Type fonts as an image. See the printer driver

Help.

Troubleshooting When Using the Printer Function

46

3

Images are printed at

slant.

The tray's side fences

might not be locked.

Check the side fences are locked. See p.75

“Changing the Paper Size”.

Print is slanted. The paper is feeding

in at a slant.

Load the paper correctly. See p.65 “Loading

paper”.

Misfeeds occur fre-

quently.

The number of sheets

loaded exceeds the ca-

pacity of the machine.

Load paper only as high as the upper limit mark-

ings on the side fences of the paper tray or bypass

tray. See “Copy Paper”, About This Machine.

Misfeeds occur fre-

quently.

The paper is damp. Use paper that has been stored in the recom-

mended temperature and humidity condition.

See “Copy Paper”, About This Machine.

Misfeeds occur fre-

quently.

The paper is too thick

or too thin.

Use recommended paper. See “Copy Paper”,

About This Machine.

Misfeeds occur fre-

quently.

The copy paper is

wrinkled or has been

folded/creased.

Use recommended paper. Use paper that has

been stored in the recommended temperature

and humidity condition. See “Copy Paper”,

About This Machine.

Misfeeds occur fre-

quently.

Printed paper is being

used.

Use recommended paper. See “Copy Paper”,

About This Machine.

Copy paper becomes

creased.

The paper is damp. Use paper that has been stored in the recom-

mended temperature and humidity condition.

See “Copy Paper”, About This Machine.

Copy paper becomes

creased.

The paper is too thin. Use recommended paper. See “Copy Paper”,

About This Machine.

White lines appear. When D is blinking,

toner is beginning to

run out.

Add toner. See p.87 “Adding Toner”.

When printing graph-

ics, the output and the

screen are different.

If the printer driver is

configured to use the

graphics command,

the graphics com-

mand from the ma-

chine is used to print.

If you want to print accurately, set the printer

driver to print without using the graphics

command. See the printer driver Help.

Garbled characters

are printed.

The correct printer

language might have

not been selected.

Set the correct printer language.

Images are printed in

the wrong orienta-

tion.

The feed orientation

you selected and the

feed orientation select-

ed in the printer driv-

er's option setup might

not be the same.

Set the machine's feed orientation and the

printer driver's feed orientation accordingly.

See the printer driver Help.

There is considerable

delay between the

print start instruction

and actual printing.

“Off mode / Sleep

mode” might be set.

The machine requires time to warm up if it has

been in “Off mode/Sleep mode”. Specify “Off

mode/Sleep mode” in [System Settings], [Auto

Off Timer].

Problem Cause Solution

Other Printing Problems

47

3

There is considerable

delay between the

print start instruction

and actual printing.

Processing time de-

pends on data vol-

ume. High volume

data, such as graph-

ics-heavy documents,

take longer to process.

If the data-in lamp is blinking, data has been

received by the printer. Wait for a moment.

Making the following setting on the printer

driver may reduce the computer's workload.

❖PCL 5e/6

Select the lower value for [Resolution] on

the [Print Quality] tab in the printer proper-

ties dialog box.

❖PostScript 3

Select the lower value in [Resolution]. The

location of this setting is given below. If

your operating system is Windows, select

[PostScript (optimize for speed)] in [PostScript

Output Option]. [PostScript Output Option] is

located as follows:

• Windows 95 / 98 / Me

[Print Quality] tab in the printer proper-

ties dialog box.

• Windows 2000 / XP, Windows Server 2003

[PostScript Output Option] in [PostScript

Options] on [Advanced...] on [Layout] tab

in the printing preferences dialog box.

• Windows NT 4.0

[File] on [Advanced...] on [Document De-

faults] tab in the printing preferences di-

alog box.

• Mac OS 9.x

[Printer Specifications] in the print dialog

box.

• Mac OS X

[Set 3] tab in [Printer Features] in the print

dialog box.

If you use Windows, select [PostScript (opti-

mize for speed)].

• Windows 95 / 98 / Me

[PostScript output format:] on the [Post-

Script] tab in the printer properties dia-

log box.

• Windows 2000 / XP, Windows Server 2003

[PostScript Output Option] in [PostScript

Options] on [Advanced...] on [Layout] tab

in the printing preferences dialog box.

• Windows NT 4.0

[File] on [Document Defaults] on [Ad-

vanced...] tab in the printing preferences

dialog box.

Problem Cause Solution

Troubleshooting When Using the Printer Function

48

3

There is considerable

delay between the

print start instruction

and actual printing.

Processing time de-

pends on data vol-

ume. High volume

data, such as graph-

ics-heavy documents,

take longer to process.

❖RPCS

Select the lower value for [Resolution:] on

the [Print Quality] tab in the printer driver's

dialog box.

Select [Fast] for the [Document type] list on

the [Print Quality] tab in the printer driver's

dialog box.

To enable [Change User Settings...], select the

[User settings] check box.

See the printer driver Help.

Images are cut off, or

excess is printed.

You may be using pa-

per smaller than the

size selected in the ap-

plication.

Use the same size paper as that selected in the

application. If you cannot load paper of the

correct size, use the reduction function to re-

duce the image, and then print. See the printer

driver Help.

Page layout is not as

expected.

Print areas differ de-

pending on machine

used. Information that

fits on a single page on

one machine may not

fit on a single page of

another machine.

Adjust the [Printable area:] setting in the [Printer

Configuration...] dialog box on the [Print Settings]

tab in the RPCS printer driver. See the printer

driver Help.

Photo images are

coarse.

Some applications

print at lower resolu-

tion.

Use the application's settings to specify a high-

er resolution.

Solid lines are printed

as broken lines.

Dither patterns do not

match.

Make the following settings with the printer

driver: Change the [Dithering:] setting on the

[Image Adjustments] tab in the [Change User Set-

tings...] dialog box, on the [Print Quality] tab in

the RPCS printer driver. See the printer driver

Help.

Optional components

connected to the ma-

chine are not recog-

nized when using

Windows 95 / 98 /

Me, Windows 2000 /

XP, Windows Server

2003, and Windows

NT 4.0.

Bidirectional commu-

nication is not work-

ing.

Set up optional devices on the Properties of the

printer.

See the printer driver Help.

Problem Cause Solution

Other Printing Problems

49

3

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with paper

set in the bypass tray.

When using duplex printing, make settings to

use paper from a tray other than the bypass

tray.

Duplex printing is

malfunctioning.

The upper tray cannot

be used as an output

destination in duplex

mode.

Specify a another output tray.

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with a tray

for which [1 Sided Copy]

has been specified as

Paper Type on the Sys-

tem Settings menu.

Change the Paper Type setting for the tray to

[2 Sided Copy] on the System Settings menu.

See “System Settings”, General Settings

Guide.

When using Windows

95 / 98 / Me / 2000 /

XP, Windows Server

2003, or Windows NT

4.0, combined printing

or booklet printing

does not come out as

expected.

The correct applica-

tion or printer driver

settings are not made.

Make sure the application's paper size and ori-

entation settings match those of the printer

driver. If a different paper size and orientation

are set, select the same size and orientation.

A print instruction

was issued from the

computer, but print-

ing did not start.

User Authentication

may have been set.

Contact the administrators.

No transmission

when using 1394 in-

terface connection.

• Interface connec-

tion has not been

made.

• The correct com-

puter settings are

not made.

Check using the following procedure:

AConfirm the IEEE 1394 interface cable is

connected securely.

BRestart the computer. If the error occurs

even after executing the above operation,

proceed to the following steps.

CUnplug the IEEE 1394 interface cable con-

nected to the computer.

DRun the utility tool for the IEEE 1394 inter-

face board, which is stored in the following

path on the CD-ROM “Printer Drivers and

Utilities”:

\UTILITY\1394\

(For more information about using the util-

ity tool for IEEE 1394, see the README file

in the same directory on the CD-ROM.)

ERestart the computer.

Problem Cause Solution

Troubleshooting When Using the Printer Function

50

3

If the problem cannot be solved, contact your service representative.

PDF files do not print

out/cannot perform

[PDF Direct Print].

PDF files are pass-

word-protected.

To print password-protected PDF files, enter

the password in the [PDF Menu] or on Web Im-

age Monitor.

• For details about [PDF Menu], see “PDF

Menu”, General Settings Guide.

• For details about Web Image Monitor, see

the Web Image Monitor Help.

PDF files do not print

out/cannot perform

[PDF Direct Print].

PDF files cannot be

printed if they are

print-disabled via

PDF File Security.

Change the PDF File Security setting.

PDF files do not print

out/cannot perform

[PDF Direct Print].

High compression

PDF files created us-

ing the machine's

scanner function can-

not print directly.

Open the application used to create the PDF,

and then print the file using the application's

driver.

Re-save the file in normal (non-compressed)

PDF format.

Some types of High Compression PDF files are

not supported. Consult your sales representa-

tive about the supported file types.

[PDF Direct Print] pro-

duces strange or mal-

formed characters.

Fonts were not em-

bedded.

Embed fonts in the PDF file you want to print

and then print.

Printing by Bluetooth

is slow.

The number of jobs

exceeds the capacity

of the machine.

Reduce the number of jobs.

Printing by Bluetooth

is slow.

• A communication

error might have

occurred.

• Interference from

IEEE 802.11b

(wireless LAN)

devices can reduce

communication

speed.

• Bluetooth trans-

mission speeds are

not high.

• Remove the machine from close proximity

with IEEE 802.11b wireless LAN devices.

• If there are active IEEE 802.11b wireless

LAN devices or other Bluetooth devices

nearby, relocate the machine or disable

those devices.

Problem Cause Solution

51

4. Troubleshooting When

Using the Scanner Function

This chapter explains likely causes of and possible solutions for scanner function

problems.

When Scanning is Not Done as Expected

This section explains causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is

dirty.

The exposure glass or auto docu-

ment feeder (ADF) is dirty.

Clean these parts. See p.114

“Maintaining Your Machine”.

The image is distorted

or out of position.

The original was moved during

scanning.

Do not move the original during

scanning.

The image is distorted

or out of position.

The original was not pressed flat

against the exposure glass.

Make sure that the original is

pressed flat against the exposure

glass.

The scanned image is

upside down.

The original was placed upside

down.

Place the original in the correct

orientation. See “Placing Origi-

nals”, Copy/Document Server

Reference.

No image results from

scanning.

The original was placed with the

front and back reversed.

When the original is placed direct-

ly on the exposure glass, the side

to be scanned must face down.

When the original is fed via the

ADF, the side to be scanned must

face up. See “Placing Originals”,

Copy/Document Server Refer-

ence.

Images are scanned in

rotated.

If you set the original with its up-

per edge backward and save full

color/grey scale images as a TIFF

or JPEG file, they are scanned in

rotated.

When placing a stack of originals

in the ADF, place their lower edg-

es first.

See “Various Scan Settings”,

Scanner Reference.

The scanned image

contains white spaces.

• If you scan originals using

functions other than the net-

work TWAIN scanner func-

tion, certain paper size and

resolution settings may pro-

duce scanned images that are

larger than the specified size

because of margins being

added to the sides.

• If the File Format Converter

(optional ) is installed, the

margins may become wider.

Scanning at a higher resolution

may reduce the margins.

Troubleshooting When Using the Scanner Function

52

4

When You Cannot Send Scanned Files

The following sections explain likely causes of and solutions for Network Deliv-

ery and E-mail Sending-related problems.

When Stored Files Cannot be Accessed

This section explains likely causes of and possible solutions for job access-relat-

ed problems.

When You Cannot Browse the Network to Send a Scan file

This section explains likely causes of and possible solutions for the Browser Net-

work failing to operate when files are sent.

When the TWAIN Driver Cannot be Started

This section explains likely causes of and possible solutions for the TWAIN driv-

er failing to operate.

Problem Cause Solution

The stored file is locked

and is not accessible.

The file, which is password pro-

tected, is locked because the pass-

word was incorrectly entered ten

times.

Contact the administrator.

Problem Cause Solution

The network cannot be

browsed when speci-

fying the destination

folder.

The following machine settings

may not be correct:

• IPv4 address

•Subnet Mask

Check the settings. See “Network

Settings ”, General Settings

Guide.

Problem Cause Solution

The Scanner Properties

dialog box cannot be

displayed.

Advanced encryption has been

specified in the extended security

setting.

For details about the extended se-

curity setting, contact an admin-

istrator.

When You Cannot Send Scanned Files

53

4

When Stored Files Cannot be Edited

This section explains likely causes of and possible solutions for the TWAIN driv-

er failing to operate.

When the Network Delivery Function Cannot be Used

This section explains likely causes of and possible solutions for the Network De-

livery function failing to operate.

Operations are not possible when messages appear

This section explains likely causes of and possible solutions for messages that

appear and when the machine fails to operate.

Problem Cause Solution

Stored files cannot be

deleted. File names and

passwords cannot be

changed. Files cannot

be redelivered.

Limits have been imposed using

the available extended security

function.

Contact the administrator.

Problem Cause Solution

The network delivery

function cannot be

used.

The delivery software may be an

old version or a security setting

may be specified.

Contact the administrator.

The network delivery

function cannot be

used.

The network delivery function

setting is not correct.

Specify it correctly. See “Settings

Required to Use the Network De-

livery Scanner”, General Settings

Guide.

Message Cause Solution

Destination list /

machine settings

are updated. Se-

lected destina-

tions or function

settings have been

cleared. Please

re-select the set-

tings.

The destination list is being up-

dated from the network using

SmartDeviceMonitor for Admin.

Depending on the number of des-

tinations to be updated, there

may be some delay before you

can resume operation. Opera-

tions are not possible while this

message is displayed.

Wait until the message disap-

pears. Do not switch off the pow-

er while this message is

displayed.

Troubleshooting When Using the Scanner Function

54

4

When a Message is Displayed

This section explains likely causes of and possible solutions for error messages

that may appear on the machine's control panel.

When a Message is Displayed on the Control Panel

This section explains causes and remedies if an error message appears on the

display of the control panel.

Important

❒If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see About This Ma-

chine.

Message Cause Solution

Connection with

LDAP server has

failed. Check the

server status.

A network error has oc-

curred and connection

has failed. Try the opera-

tion once more.

Try the operation once more. If the mes-

sage is still shown, the network may be

crowded. Check the information of Sys-

tem Settings. See “System Settings”,

General Settings Guide.

LDAP server au-

thentication has

failed. Check the

settings.

The user name and pass-

word differ from those

set for LDAP Authentica-

tion.

Make settings correctly for the user

name and the password for LDAP serv-

er authentication.

The destination

list has been up-

dated. Specified

destination(s) or

sender's name has

been cleared.

A specified destination or

sender's name was

cleared when the destina-

tion list in the delivery

server was updated.

Specify the destination or sender's

name again.

Updating the des-

tination list has

failed. Try again?

A network error has oc-

curred.

Check whether the server is connected.

The destination

list has been up-

dated. Specified

destination(s) or

sender's name has

been cleared.

A network error has oc-

curred.

If a destination or sender's name was al-

ready selected, re-select it after this

message disappears.

When a Message is Displayed

55

4

Exceeded max.

number of files

which can be sent

at the same time.

Reduce the number

of the selected

files.

The number of files ex-

ceeded the maximum

number possible.

Reduce the number of files and send

them again.

Cannot detect

original size.

Place original

again, then press

the Start key.

You have loaded paper of

a size not shown on the

paper size selector.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly

on the exposure glass, the lifting/

lowering action of the ADF triggers

the automatic original size detection

process. Lift the ADF by more than

30 degrees. See “Placing Originals”,

Copy/Document Server Reference.

Exceeded max. No.

of results to

display. Max.:

Search results have ex-

ceeded the max. display-

able number.

Search again after changing the search

conditions.

You do not have

the privileges to

use this function.

The machine has not been

set to allow you to use the

function.

Contact the administrator.

Exceeded max.

number of standby

files.Try again

after the current

file is sent.

The maximum number of

standby files was exceed-

ed.

There are 100 files waiting in the send-

ing queue for e-mail, Scan to Folder, or

delivery functions. Wait until files have

been sent.

Exceeded time

limit for LDAP

server search.

Check the server

status.

A network error has oc-

curred and connection

has failed.

Try the operation once more. If the mes-

sage is still shown, the network may be

crowded. Check the information of Sys-

tem Settings. See “System Settings”,

General Settings Guide.

The specified group

contains some des-

tination(s) that do

not have access

privileges. Do you

want to select only

the privileged des-

tination(s)?

The specified group con-

tains some destinations

for sending by e-mail

and some destinations

for sending by Scan to

Folder.

To select destinations for sending by e-

mail, press [Select] for the message dis-

played on the e-mail screen. To select

destination for sending by Scan to Fold-

er, press [Select] for the message dis-

played on the Scan to Folder screen.

Message Cause Solution

Troubleshooting When Using the Scanner Function

56

4

Cannot find the

specified path.

Please check the

settings.

The destination comput-

er name or folder name is

invalid.

Check whether the computer name and

the folder name for the destination are

correct.

Exceeded max.

number of alpha-

numeric charac-

ters for the path.

The maximum number of

specifiable alphanumeric

characters in a path has

been exceeded.

The maximum number of characters

which can be entered for the path is 128.

Check the number of character you en-

tered, and then enter the path again.

See “Transmission function”, Scanner

Reference.

The selected

file(s) contained

file(s) without

access privileg-

es. Only file(s)

with access priv-

ileges will be

deleted.

You have tried to delete

files without the authori-

ty to do so.

The files can be deleted by the file ad-

ministrator. To delete a file which you

are not authorized to delete, contact the

administrator.

Some of selected

files are cur-

rently in use.

They could not be

deleted.

You cannot delete a file

which is waiting to be

transmitted (“Waiting...”

status displayed) or

whose information is be-

ing changed with Desk-

TopBinder.

Cancel transmission (“Waiting...”status

cleared) or the DeskTopBinder setting,

and then delete the file.

Selected file is

currently in use.

Cannot change

file name.

You cannot change the

name of a file whose sta-

tus is “Waiting...” or that

is being edited with

DeskTopBinder.

Change the file name after canceling

delivery or completing editing.

Selected file is

currently in use.

Cannot change

password.

You cannot change the

name of a file whose sta-

tus is “Waiting...” or that

is being edited with

DeskTopBinder.

Delete the password after canceling de-

livery or completing editing.

Selected file is

currently in use.

Cannot change

user name.

You cannot change the

password of a file whose

status is “Waiting...” or

that is being edited with

DeskTopBinder.

A sender's name should be specified

before sending e-mail. Send e-mail after

specifying the sender's name.

Message Cause Solution

When a Message is Displayed

57

4

Connection with

the destination

has failed. Check

the status and

connection. To

check the current

status, press

[Scanned Files

Status].

The correct Network set-

tings are not made.

• Check the network settings of the

client computer.

• Check that components such as the

LAN cable are connected properly.

• Check that the server settings are

correct and the server is working

properly.

Authentication

with the destina-

tion has failed.

Check settings.

To check the cur-

rent status,

press [Scanned

Files Status].

The entered user name or

password was invalid.

• Check that the user name and pass-

word are correct.

• Check that the ID and password for

the destination folder are correct.

• A password of 128 or more charac-

ters may not be recognized.

Sender has not

been specified.

The sender's name was

not specified.

A sender's name should be specified

before sending e-mail. Send e-mail after

specifying the sender's name.

Exceeded max. E-

mail size. Sending

E-mail has been

cancelled. Check

[Max. E-mail Size]

in Scanner Fea-

tures.

The maximum e-mail size

has been exceeded.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [Yes (per

Page)] or [Yes (per Max. Size)].

See “Send Settings”, General Settings

Guide.

Sending the data

has failed. The

data will be re-

sent later.

A network error has oc-

curred and a file was not

sent correctly.

Wait until sending is retried automati-

cally after the preset interval. If sending

fails again, contact the administrator.

Transmission has

failed. To check

the current sta-

tus, press

[Scanned Files

Status].

While a file was being

sent, a network error oc-

curred and the file could

not be sent correctly.

Try the operation once more. If the mes-

sage is still shown, the network may be

crowded. Contact the administrator. If

multiple files were sent, use the

Scanned Files Status screen to check for

which file the problem occurred.

Message Cause Solution

Troubleshooting When Using the Scanner Function

58

4

Transmission has

failed. Insuffi-

cient memory in

the destination

hard disk. To

check the current

status, press

[Scanned Files

Status].

Transmission has failed.

There was not enough

free space on the hard

disk of the SMTP server,

FTP server, or client com-

puter at the destination.

Allocate sufficient space.

Output buffer is

full. Sending the

data has been

cancelled. Please

try again later.

The file being stored has

exceeded the max. num-

ber of pages for one file.

Specify whether to use the data or not.

Scan the pages that were not scanned

and store them as a new file. See Storing

Files Using the Scanner Function Scan-

ner Reference.

Exceeded maximum

number of file to

store. Delete all

unnecessary

files.

Too many files are wait-

ing to be delivered.

Please try again after they have been

delivered.

Exceeded max.

number of stored

files. Cannot

send the scanned

data as capturing

files is unavail-

able.

Too many files are wait-

ing to be delivered.

Please try again after they have been

delivered.

Exceeded max.

number of files

which can be used

in Document Serv-

er at the same

time.

The maximum number of

files that can be stored in

the document server has

been exceeded.

Check the files stored by the other func-

tions, and then delete unneeded files.

See “Document Server”, Copy/Docu-

ment Server Reference.

Entered protec-

tion code for

destination is

incorrect. Please

re-enter.

The correct protect desti-

nation code was not en-

tered.

Make sure the protection code is cor-

rect, and then enter it again. See “Regis-

tering a Protection Code”, General

Settings Guide.

Entered user code

is not correct.

The entered password is

incorrect.

Check the authentication setting, and

then specify a correct password.

Message Cause Solution

When a Message is Displayed

59

4

Exceeded max.

number of alpha-

numeric charac-

ters.

The maximum enterable

number of alphanumeric

characters has been ex-

ceeded.

Make sure the maximum number of

characters which can be entered, and

then enter it again. See “Values of vari-

ous set items for transmission/stor-

age/delivery function”, Scanner

Reference.

Authentication

has failed.

The entered login user

name or login password

is incorrect.

Check the login user name and login

password. The machine is unable to au-

thenticate. Contact an administrator.

The entered path

is not correct.

Please re-enter.

The entered path format

is incorrect.

Confirm the destination computer and

the path, and then enter it again.

Captured file ex-

ceeded max. number

of pages per file.

Cannot send the

scanned data.

The maximum number of

pages per file has been

exceeded.

Reduce the number of pages in the

transmitted file, and then resend the

file. See “Storage function”, Scanner

Reference.

Original is being

scanned by anoth-

er function.

Please wait.

[

Copier

][

Document Server

]

...

The machine is using an-

other function such as

copying.

Retry scanning after the operation with

the other function is completed.

E-mail address

entered is not

correct. Please

re-enter.

The entered e-mail ad-

dress is incorrect.

Make sure the e-mail address is correct,

and then enter it again.

Memory is full.

Scanning has been

cancelled. Press

[Send] to send

the scanned data,

or press [Cancel]

to delete.

Because there is not

enough free hard disk

space in the machine for

delivering or sending by

e-mail while storing in

the Document Server,

only some of the pages

could be scanned.

Specify whether to use the data or not.

Memory is full.

Cannot scan. The

scanned data will

be deleted.

Because of insufficient

hard disk space, the first

page could not be

scanned.

Try one of the following measures:

• Wait for a while, and then retry the

scan operation.

• Reduce the scan area or scanning

resolution. See “Setting items for

Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See

“Deleting a Stored File”, Scanner

Reference.

Message Cause Solution

Troubleshooting When Using the Scanner Function

60

4

Memory is full.

Do you want to

store scanned

file?

Because there is not

enough free hard disk

space in the machine for

storing in the Document

Server, only some of the

pages could be scanned.

Specify whether to use the data or not.

No paper. Load

paper of one of

the following

sizes, then press

[Start Printing].

No paper is set in the

specified paper tray.

Load paper of the sizes listed in the

message.

Exceeded max. data

capacity.Check

the scanning reso-

lution, then reset

original(s).

The scanned original ex-

ceeded maximum data

capacity.

Specify the scan size and resolution

again. Note that it may not be possible

to scan very large originals at a high

resolution. See “Relationship between

Resolution and File Size”, Scanner Ref-

erence.

Exceeded max. data

capacity.Check

scanning resolu-

tion, then press

Start key again.

The scanned data exceed-

ed maximum data capac-

ity.

Specify the scan size and resolution

again. Note that it may not be possible

to scan very large originals at a high

resolution. See “Relationship between

Resolution and File Size”, Scanner Ref-

erence.

Exceeded max.

page capacity per

file. Press

[Send] to send

the scanned data,

or press [Cancel]

to delete.

The number of scanned

pages exceeded maxi-

mum page capacity.

Select whether to send the data so far.

Message Cause Solution

When a Message is Displayed

61

4

When a Message is Displayed on the Client Computer

This section explains likely causes of and possible solutions for the main error

messages displayed on the client computer when using the TWAIN driver.

Important

❒If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see About This Ma-

chine.

Message Cause Solution

Clear Misfeed(s)

in ADF.

A paper misfeed has oc-

curred inside the ADF.

Remove jammed originals, and place

them again.

Check whether the originals are suit-

able to be scanned by the machine.

Invalid Winsock

version. Please

use version 1.1

or higher.

You are using an invalid

version of Winsock.

Install the operating system of the com-

puter or copy Winsock from the operat-

ing system CD-ROM.

The name is al-

ready in use.

Check the regis-

tered names.

You tried to register a

name that is already in

use.

Use another name.

Cannot detect the

paper size of the

original. Specify

the scanning size.

The set original was mis-

aligned.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly

on the exposure glass, the lift-

ing/lowering action of the ADF

triggers the automatic original size

detection process. Lift the ADF by

more than 30 degrees.

Cannot add any

more scanning

mode.

The maximum number of

registerable scan modes

has been exceeded.

The maximum number of modes that

can be stored is 100. Delete unneeded

modes.

Cannot specify

any more scanning

area.

The maximum number of

registerable scan areas

has been exceeded.

The maximum number of scanning ar-

eas that can be stored is 100. Delete un-

needed scanning area.

Call Service

Please call your

service represen-

tative.

An unrecoverable error

has occurred in the ma-

chine.

Call your service representative.

Scanner is not

available on the

specified device.

The TWAIN scanner

function cannot be used

on this machine.

Contact your service representative.

Troubleshooting When Using the Scanner Function

62

4

Scanner is not

available. Check

the scanner con-

nection status.

• The machine's main

power switch is off.

• The machine is not

connected to the net-

work correctly.

• Set the main power switch to “On”.

• Check whether the machine is con-

nected to the network correctly.

• Deselect the personal firewall func-

tion of the client computer.

• Use an application such as telnet to

make sure SNMPv1 or SNMPv2 is

set as the machine’s protocol. See

“Network Settings”, General Set-

tings Guide and “Using telnet”,

Network Guide.

No response from

the scanner.

The machine or client

computer is not connect-

ed to the network correct-

ly.

Check whether the machine or client

computer is connected to the network

correctly.

No response from

the scanner.

The network is crowded. Wait for a while, and then try to recon-

nect.

Error has occurred

in the scanner.

The application-speci-

fied scan conditions have

exceeded the setting

range of the machine.

Check whether the scanning settings

made with the application exceed the

setting range of the machine.

Fatal error has

occurred in the

scanner.

An unrecoverable error

has occurred on the ma-

chine.

An unrecoverable error has occurred in

the machine. Call your service repre-

sentative.

Cannot connect to

the scanner. Check

the network Access

Mask settings in

User Tools.

An access mask is set. Contact the network or scanner admin-

istrator.

Scanner is not

ready. Check the

scanner and the

options.

The ADF cover is open. Check whether the ADF cover is closed.

Insufficient mem-

ory. Reduce the

scanning area.

Scanner memory is insuf-

ficient.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See

TWAIN Driver help.

The problem may be due to the follow-

ing cause:

• “The Relationship between the Res-

olution and the Scanning Area”

chart in Help for halftone scanning

might not always apply. Scanning

cannot be performed if large values

are set for brightness when using

halftone or high resolution.

Message Cause Solution

When a Message is Displayed

63

4

Cannot find "XXX"

scanner used for

the previous

scan. "YYY" will

be used instead.

(“XXX” and “YYY” indi-

cate scanner names.)

• The main power

switch of the previ-

ously used scanner is

not set to “On”.

• The machine is not

connected to the net-

work correctly.

• Check whether the main power

switch of the scanner used for the

previous scan is turned off.

• Check the previously used scanner

is connected to the network correct-

ly.

• Cancel the Personal Firewall of the

client computer.

• Use an application such as telnet to

make sure SNMPv1 or SNMPv2 is

set as the machine’s protocol. See

“Network Settings”, General Set-

tings Guide and “Using telnet”,

Network Guide.

• Select the scanner used for the pre-

vious scan.

Error has oc-

curred in the

scanner driver.

An error has occurred in

the driver.

• Check whether the network cable is

connected correctly to the client

computer.

• Check whether the Ethernet board

of the client computer is recognized

correctly by Windows.

• Check whether the client computer

can use the TCP/IP protocol.

Communication er-

ror has occurred

on the network.

A communication error

has occurred on the net-

work.

Check whether the client computer can

use the TCP/IP protocol.

Scanner is in use

for other func-

tion. Please wait.

A function of the machine

other than the scanner

function is being used

such as the copier func-

tion.

Wait for a while and reconnect.

Insufficient

memory. Close all

other applica-

tions, then re-

start scanning.

Memory is insufficient. • Close all the unnecessary applica-

tions running on the client computer.

• Uninstall the TWAIN driver, and

then reinstall it after restarting the

computer.

No User Code is

registered. Con-

sult your system

administrator.

Access is restricted with

user codes.

Contact the administrator of the ma-

chine.

Any of Login User

Name, Login Pass-

word or Driver

Encryption Key is

incorrect.

The entered login user

name, password, or driv-

er encryption key was in-

valid.

• Check the login user name, login

password, and driver encryption

key.

• Permission to use this function has

not been granted. Contact the ad-

ministrator.

Message Cause Solution

Troubleshooting When Using the Scanner Function

64

4

Cannot register

the user because

the scanner's ad-

dress book is full.

Failed to authenticate the

user at the authentication

server because the ad-

dress book is full.

Contact the administrator of the ma-

chine.

The user has been

already registered

in the scanner's

address book.

Failed to authenticate the

user at the authentication

server because same user

name has been already

registered in the address

book.

Contact the administrator of the ma-

chine.

Message Cause Solution

65

5. Adding paper, Toner and

Staples

This chapter explains troubleshooting procedures that are applicable to all the

machine's functions.

Loading paper

This section explains what to do when paper runs out and needs reloading.

R

CAUTION:

Note

❒Fan the paper before loading.

❒Straighten curled or warped paper before loading.

❒When paper in trays that are set to automatically eject unnecessary tab stock

sheets runs out, reload the tab stock from the beginning of the cycle (the first

sheet).

❒For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒To load paper in the multi bypass tray (Tray 7), see “Using the Multi Bypass

Tray (Tray 7)”, Copy/Document Server Reference.

Loading paper into Tray 1 (Tandem Tray)

The following procedure explains how to load paper into Tray 1.

Important

❒When paper loaded in the right side of Tray 1 runs out, paper on the left is

automatically shifted to the right. While the paper is moving, a message in-

structing you to wait appears. Do not pull out the tray at this time.

❒For the right stack, align the right edge of the copy paper with the right edge

of the tray. For the left stack, align the left edge of the copy paper to the left

edge of the tray.

❒Tray 1 uses only letter size (81/2"×11"K) paper. If you want to load A4K, con-

tact your service representative.

❒Do not stack paper over the limit mark.

•When loading paper, take care not to trap or injure your fingers.

Adding paper, Toner and Staples

66

5

ACarefully pull out the paper tray until it stops.

BSquare the paper and place it print side down.

• Whole tray pulled out

• Left half of the tray pulled out

CCarefully slide the paper tray fully in.

Note

❒You can load paper even while making copies from Tray 1. You can pull

out the left half of the tray while copying is in.

ANQ001S

ANQ002S

ANQ003S

Loading paper

67

5

Loading Paper into the A3/11” × 17” Tray Unit

The following procedure explains how to load paper into the A3/11” × 17” tray

unit. To use the A3/11” × 17” tray unit, you must replace Tray 1.

Important

❒Make sure that the paper stack is flush to the right side fence.

❒Do not stack paper over the limit mark.

ACarefully pull out the paper tray until it stops.

BPlace the paper in the tray along the edge on the left.

CCarefully slide the paper tray fully in.

Note

❒The tray can hold up to 550 sheets.

ANQ008S

ANQ009S

Adding paper, Toner and Staples

68

5

Loading Paper into Tray 2 and 3

The following procedure explains how to load paper into Tray 2 and 3.

Important

❒Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions

of side fence and end fence.

❒Check the paper edges are aligned at the right side.

❒Do not stack paper over the limit mark.

ACarefully pull out the paper tray until it stops.

BSquare the paper and load it print side down.

CCarefully slide the paper tray fully in.

Note

❒If you load a paper size that is not selected automatically, you will need to

specify the paper size with the control panel. Following paper sizes that

are not selected automatically.

❒The tray can hold up to 550 sheets.

Reference

p.75 “Changing the Paper Size”

p.84 “Changing to a Size that is Not Automatically Detected”

ANQ004S

ANQ005S

Loading paper

69

5

Loading Paper into the Large Capacity Tray (LCT)

The following procedure explains loading paper into the large capacity tray

(LCT). The LCT is identified as Tray 4, Tray 5, and Tray 6.

Important

❒Various sizes of paper can be loaded in Tray 4 and Tray 5 by adjusting the po-

sitions of side fence and end fence.

❒

If you want to change the paper size of Tray 6, contact your service representative.

❒Check the paper's edges are aligned at the left side.

❒Do not stack paper over the limit mark.

ACarefully pull out the paper tray until it stops.

BLoad paper into the paper tray by pushing it against to the left side of the

paper tray.

Load the paper print side up.

CCarefully slide the paper tray fully in.

Note

❒

The tray can hold up to 1,100 sheets in Tray 4 and 5, and 2,800 sheets in Tray 6.

Reference

p.75 “Changing the Paper Size”

p.84 “Changing to a Size that is Not Automatically Detected”

ANQ006S

ANQ007S

Adding paper, Toner and Staples

70

5

Loading Paper into the Wide Large Capacity Tray (Wide LCT)

The following procedure explains loading paper into the wide large capacity

tray (Wide LCT). The Wide LCT is identified as Tray 4, Tray 5, and Tray 6.

Important

❒Various sizes of paper can be loaded in the Wide LCT by adjusting the posi-

tions of side fence and end fence.

❒Check that the paper edges are aligned at the left side.

❒Do not load paper above the upper mark in the paper tray

ACarefully pull out the paper tray until it stops.

BLoad paper into the paper tray by pushing the paper to the left side of the

paper tray.

Place paper with printing side up.

CCarefully slide the paper tray fully in.

Note

❒

The tray can hold up to 1,100 sheets in Tray 4 and 6, and 2,200 sheets in Tray 5.

❒If you load paper that cannot be automatically detected, specify its size us-

ing the control panel.

Reference

p.75 “Changing the Paper Size”

p.84 “Changing to a Size that is Not Automatically Detected”

ANQ060S

ANQ065S

Loading paper

71

5

Loading Paper into the Multi Bypass Tray (Tray 7)

The following procedure explains loading paper into the multi bypass tray (Tray 7).

Important

❒Check that the paper edges are aligned at the left side.

❒The maximum number of sheets you can load into the multi bypass tray (Tray 7)

depend on paper type. The number should not exceed the upper limit.

ASet the side fence to the paper size.

BPlace paper in the multi bypass tray (Tray 7).

CSet the end fence.

To remove the end fence, slide it to the right.

APF028S

ANQ068S

ANQ069S

Adding paper, Toner and Staples

72

5

DPress the elevator switch on the multi bypass tray (Tray 7).

The green lamp of the elevator switch is blinking while the tray is going up

and down, and keeps lit when it stops.

Press the elevator switch to move down original table if you want to either

add paper or remove jammed ones.

Note

❒The tray can hold up to 550 sheets.

❒For details about using the multi bypass tray (Tray 7), see “Using the Multi

Bypass Tray (Tray 7)”, Copy/Document Server Reference.

Reference

p.84 “Changing to a Size that is Not Automatically Detected”

Loading Paper in the Interposer

The following procedure explains loading paper into the interposer.

Important

❒Load paper on the side already printed (the front side). If you are using the

Booklet Finisher (Saddle Stitch), load sheets print side down.

❒Load paper in the interposer in the same orientation as paper in the paper

tray.

❒The staple or punching location will be on the left side of the paper, when you

are facing the machine.

❒Do not place anything on top of or leave documents on the sensor. This may

lead to the paper size not being correctly scanned or paper jams.

❒When using the Z-fold function, the paper in the interposer must be of the

same size as the prints after they have been Z-folded. If the paper in the inter-

poser is larger than the Z-folded sheets, a misfeed might occur.

APF030S

Loading paper

73

5

AWhile pressing the release lever, align the side fence with the paper size to

be loaded.

BLoad paper orderly. Tightly fit the side fence to the loaded paper.

CWhen loading paper larger than A4, draw out the paper extender.

Note

❒To set the paper in the interposer, align the orientation of originals in the

ADF as shown below.

❒When paper is loaded which cannot be detected automatically, the user

must set the paper size on the control panel.

Reference

p.84 “Changing to a Size that is Not Automatically Detected”

ANQ010S

ANQ012S

ANR026S

Adding paper, Toner and Staples

74

5

Orientation-Fixed Paper or Two-Sided Paper

The following describes paper with its orientation and printing surface specified

(letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead

paper, punched paper, or copied paper) might not print correctly, depending on

how the originals and paper are placed. Select [On] in [Letterhead Setting] under

[Copier / Document Server Features], and then place the original and paper as

shown below. See “Letterhead Setting”, General Settings Guide. When printing

with the printer function, placement orientation is the same.

For printing using the printer function, load paper in the same orientation.

❖Paper orientation

Note

❒Press the {Tray Paper Setting} key, specify Letterhead as “Paper Type” for the

paper tray you want to use. See “Tray Paper Settings”, General Settings

Guide.

Changing the Paper Size

75

5

Changing the Paper Size

This section explains how to change a paper size.

Procedures for changing the paper size differ depending on the tray (tray 1 or

other optional paper tray units). Make sure you are following the appropriate

procedure before you begin.

Note

❒Be sure to select the paper size with User Tools. If you do not, misfeeds might

occur.

❒Fan the paper before loading.

❒Straighten curled or warped paper before loading.

❒For details about paper sizes and types, see “Copy Paper”, About This Ma-

chine.

Adding paper, Toner and Staples

76

5

Changing the Paper Size in Tray 2 and 3

The following procedure explains how to change a paper size in Tray 2 and 3.

Important

❒If a paper tray is pushed vigorously when putting it back into place, the posi-

tion of the tray's side fence may slip out of place.

❒Check that the paper edges are aligned at the right side.

❒Do not stack paper over the limit mark.

ACheck that paper in the paper tray is not being used for copying, and then

pull the tray carefully out until it stops.

BRemove paper if loaded.

CRelease the lock on the side fence.

ANQ014S

ANQ015S

Changing the Paper Size

77

5

DWhile pressing down the release lever, slide the side fences until they are

aligned the paper size you want to load.

ESlide the end fence until it is aligned with the size of paper to you want to

load.

FSquare the paper and load it print side up.

Re-lock the side fences again.

GCarefully slide the paper tray fully in.

HCheck the size on the display.

Note

❒If there is space between the side fence and paper, bring the side fence

flush against the edge of the paper.

ANQ016S

ANQ017S

ANQ018S

Adding paper, Toner and Staples

78

5

Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5)

The following procedure explains how to change a paper size in the LCT (Tray 4

and 5).

Important

❒As for changing paper sizes of Tray 6, contact your service representative.

❒Check that the paper edges are aligned at the left side.

❒Do not stack paper over the limit mark.

ACarefully pull out the paper tray until it stops.

BPull out the screws fixing the side fence.

CSet the side fences to the size you want.

ANQ006S

ANQ020S

ANQ021S

Changing the Paper Size

79

5

DFasten the side fence with the screws.

ESet the end fence along the paper size.

FSquare the paper and set it in the tray.

G

Set the paper size selector in the innermost part of the tray to he new paper size.

ANQ022S

ANQ023S

ANQ024S

ANQ025S

Adding paper, Toner and Staples

80

5

HCarefully slide the paper tray fully in.

ICheck the size on the display.

Load A4K, 81/2” × 11”K into the Large Capacity Tray (Tray 4 and 5)

Follow the procedure below to set the end fence for A4K, 81/2” × 11”K.

ASet the end fence according to the paper size.

AA4K

B81/2” × 11”K

BFasten the end fence using the screw provided.

Note

❒When loading index tabs, shift the end fence for A4K, 81/2” × 11”Kto po-

sition before setting the end fence for index tabs.

ANQ076S

ANQ077S

Changing the Paper Size

81

5

Changing the Paper Size in the Wide Large Capacity Tray

The following procedure explains how to change a paper size in the wide large

capacity tray (Wide LCT).

Important

❒Check that the paper edges are aligned at the left side.

❒Do not stack paper over the limit mark.

ACarefully pull out the paper tray until it stops.

BPull out the screws fixing the side fence.

CTake the grip of the side fence with your fingers, and adjust the side fence

to the paper size.

ANQ060S

ANQ061S

ANQ062S

Adding paper, Toner and Staples

82

5

DFasten the side fence with the screws.

ERelease the lock on the back fence.

FSquare the paper and set it in the tray.

ANQ063S

ANQ064S

ANQ066S

Changing the Paper Size

83

5

GTightly fit the back fence to the loaded paper and then re-lock the back

fence again.

HCarefully slide the paper tray fully in.

ICheck the size on the display.

ANQ067S

Adding paper, Toner and Staples

84

5

Changing to a Size that is Not Automatically Detected

If you load a paper size that is not selected automatically, you need to specify the

paper size with the control panel. This section explains how to load these paper

taking 11”× 15”L as an example.

Important

❒Following paper sizes that are not selected automatically.

• Tray 2, Tray 3:

11” × 15”L, 11” × 14”L, 10” × 15”L, 10” × 14”L, 81/4” × 14”L, 8” ×

10”L

• Tray 4, Tray 5, Tray 6 (Wide LCT):

A4L, B5L, A5K, B6L, A6L, 81/2" × 14"L, 81/2" × 13"L, 81/4" × 13"L,

101/2" × 71/4"KL, 11" × 15"L, 10" × 14"L, 81/4" × 14"L

• Multi Bypass Tray (Tray 7), Interposer:

A4L, B5L, A5K, B6L, 81/2" × 14"L, 81/2" × 13"L, 81/4" × 13"L, 101/2"

× 71/4"KL, 11" × 15"L, 10" × 14"L, 81/4" × 14"L, 8" × 10"L

APress the {Tray Paper Setting} key.

The Tray Paper Settings screen appears.

BSelect the tray number on the screen.

ANR102S

Changing the Paper Size

85

5

CPress [Paper Size] tab.

DSelect a combination of the specified paper size and orientation, and then

press [OK].

The paper size and orientation appear.

EPress the {Tray Paper Setting} key.

The initial display is shown.

Note

❒If you want to print on paper that is selected automatically after printing

on a paper size that is not selected automatically, you must return the set-

ting to “Auto Detect”. Reload the paper, select “Auto Detect” in step D. The

setting is returned to “Auto Detect”.

Adding paper, Toner and Staples

86

5

Pausing Copy When Using Finisher

You can pause a large volume of copies when using Finisher.

APress the {Suspend/Resume} key.

The key lights up.

BRemove the stack of paper from the finisher shift tray.

CPress the {Suspend/Resume} key.

The key turns off, and then copying restarts.

Note

❒You can suspend copy only when the output tray is specified as the finish-

er shift tray.

ANQ082S

ANQ083S

Adding Toner

87

5

Adding Toner

This section explains adding and storing toner.

R

WARNING:

R

CAUTION:

R

CAUTION:

R

CAUTION:

R

CAUTION:

R

CAUTION:

R

CAUTION:

R

CAUTION:

•Do not incinerate used toner or toner containers. Toner dust might ig-

nite when exposed to an open flame. Dispose of used toner containers

in accordance with local regulations.

•Keep toner (used or unused) and toner containers out of reach of children.

See a doctor immediately if you accidentally swallow toner.

•If toner or used toner is inhaled, gargle with plenty of water and move into a

fresh air environment. Consult a doctor if necessary.

•If toner or used toner gets into your eyes, flush immediately with large

amounts of water. Consult a doctor if necessary.

•If toner or used toner is swallowed, dilute by drinking a large amount of wa-

ter. Consult a doctor if necessary.

•Avoid getting toner on your clothes or skin when removing a paper jam or

replacing toner. If your skin comes into contact with toner, wash the affected

area thoroughly with soap and water.

•If toner gets on your clothing, wash with cold water. Hot water will set the

toner into the fabric and may make removing the stain impossible.

•Our products are engineered to meet high standards of quality and function-

ality, and we recommend that you use only the expendable supplies avail-

able at an authorized dealer.

•Open toner cartridges carefully. If you open them forcefully, toner can spill,

dirtying your clothes or hands, and possibly resulting in accidental ingestion.

Adding paper, Toner and Staples

88

5

Important

❒Faults may occur if you use toner other than the recommended type.

❒When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

❒Always add toner when the machine instructs you.

❒Do not use recycled toner. This will damage the machine.

❒During toner adding, the toner bottle is rotating. Do not touch the toner bot-

tle.

❒If toner remains in the bottle, you cannot remove the bottle. Do not remove

the bottle forcibly.

❒Be sure to set the new toner bottle in the lower hole first.

❒Store toner containers in a cool, dry place free from direct sunlight.

❒Store toner on a flat surface.

Note

❒If both toner bottles are empty, D will appear.

❒You can still make about 200 copies after D appears, but replace the toner ear-

ly to copy degradation.

❒If one of the toner bottle is empty, you can keep copying by using the other

bottle.

❒You can change the toner bottle during copying.

❒If toner remains in the bottle, you cannot pull it out.

❒When you change one toner bottle, do not touch the other one.

❒Press [System Status] to check contact number for consumables' order. For sys-

tem status, see p.5 “Checking Machine Status and Settings”.

Adding Toner

89

5

Inserting Toner

The following describes how to replace toner.

Important

❒Do not shake the toner bottle with its mouth down after removing it. Residual

toner may scatter.

Used Toner

Toner cannot be re-used.

Bring the stored used container to your sales representative or service represen-

tative for recycling through our recycling system. If you discard it on your own,

treat it as general plastic waste material.

ANR001S

Adding paper, Toner and Staples

90

5

Adding Staples

This section explains what to do when staples need replacing.

R

CAUTION:

Important

❒Stapling failures or jams may occur if you use a staple cartridge other than

that recommended.

Refill the stapler according to the finisher type. (Check the type if you are un-

sure.) For details about type of finisher, see “Options”, About This Machine.

Finisher

The following procedure explains how to add staples to the Finisher.

•Keep your hands clear of the booklet finisher tray when pulling out or push-

ing in the finisher's staple unit. You can trap your fingers if you do not.

ANR002S

Adding Staples

91

5

Booklet Finisher (Saddle Stitch)

The following procedure explains how to add staples to the Booklet Finisher.

ANR003S

Adding paper, Toner and Staples

92

5

93

6. Clearing Misfeeds

This chapter explains what to do when paper or originals misfeed (become

jammed inside the machine).

Removing Jammed Paper

R

CAUTION:

R

CAUTION:

R

CAUTION:

Important

❒When clearing misfeeds, do not turn off the operation switch. If you do, your

copy settings will be lost.

❒To prevent misfeeds, do not leave any torn scraps of paper inside the ma-

chine.

❒Remove the fusing unit only when necessary.

❒Contact your service representative if misfeeds occur frequently.

Note

❒For details about how to locate and remove misfeeds, see “Checking Jammed

Paper” or “Removing Jammed Paper”.

Reference

p.94 “Locating Jammed Paper”.

p.96 “Removing Jammed Paper”.

•The inside of the machine could be very hot. Do not touch any parts other

than specified in this document when removing misfed paper. Otherwise, it

may cause burn injury.

•The fusing section of this machine might be very hot. Caution should be tak-

en when removing misfed paper.

•Keep your hands clear of the booklet finisher tray when pulling out or push-

ing in the finisher's staple unit. You can trap your fingers if you do not.

Clearing Misfeeds

94

6

Locating Jammed Paper

If a misfeed happens, remove the misfed paper or original following the proce-

dures stated on the sticker on the rear of main unit front cover.

A misfeed has occurred in the place corresponding to the letter displayed on the

control panel.

A

Press the key of the section from where you want to remove the jammed paper.

ANQ030S

Removing Jammed Paper

95

6

BAfter each step is complete, press [Next]. To go back to the previous step,

press [Previous].

CPress [Entire View], the entire machine is displayed.

DWhen all jammed paper are removed, restore the machine to the original

state.

Note

❒More than one misfeed may be indicated. When this happens, check all the

areas indicated.

Clearing Misfeeds

96

6

Removing Jammed Paper

The following procedure explains how to remove jammed paper.

Important

❒The fusing section of this machine might be very hot. Caution should be taken

when removing misfed paper.

❒When removing jammed sheets, take care to touch only those areas explicitly

indicated in the manual.

❒Do not remove the fusing unit. Doing so will result in loss of print quality.

Note

❒Your machine might differ from that shown in these illustrations, depending

on the options installed on it.

•When A is lit

• When B1 is lit

• When B4 is lit

ANR004S

ANR006S

Removing Jammed Paper

97

6

• When C is lit

• When D is lit

ANR007S

Clearing Misfeeds

98

6

• When M is lit (when Booklet Finisher is installed)

ANR018S

Removing Jammed Paper

99

6

• When N1 is lit (when Z-Folding Unit is installed)

ANR019S

ANS008S

Clearing Misfeeds

100

6

• When N2 or N3 is lit (when Z-Folding Unit is installed)

• When P1 is lit (when ADF is installed)

• When P2 is lit (when ADF is installed)

ANS009S

ANR011S

ANR027S

Removing Jammed Paper

101

6

• When Q1 or Q2 is lit (when Interposer is installed)

• When Q3 or Q4 is lit (when Interposer is installed)

ANR016S

ANR017S

Clearing Misfeeds

102

6

• When R is lit (when Finisher is installed)

ANR021S

Removing Jammed Paper

103

6

• When U is lit (when Large Capacity Tray is installed)

• When U is lit (when Wide Large Capacity Tray is installed)

ANR012S

ANR013S

Clearing Misfeeds

104

6

• When V is lit (when Multi Bypass Tray (Tray 7) is installed)

• When Z1 is lit

• When Z4 is lit

ANR020S

ANR009S

ANR010S

Removing Jammed Paper

105

6

Note

❒Inside the finisher, or inside the front cover, there is a sticker explaining how

to remove misfed paper.

❒If a detailed removal instruction appears on the right of the screen, follow it.

❒You can also use the procedure indicated in [System Status] to remove jammed

paper.

When Z-folded paper is not properly aligned

The following procedure explains when Z-folded copies are not properly

aligned.

APress the {Suspend/Resume} key.

The key lights up.

BRemove the copies.

CSet the auxiliary tray for the finisher shift tray.

ANQ082S

ANQ075S

Clearing Misfeeds

106

6

Removing Jammed Staples

This section explains how to remove jammed staples.

R

CAUTION:

Important

❒Curled paper may cause staples to jam. To avoid this, turn copy paper over

in the tray.

❒When the finisher is installed, after removing jammed staples, staples will not

be ejected the first few times you try to use the stapler.

Remove the jammed staples according to the finisher type. (Check the type if

you are unsure.) For details about type of finisher, see “Options”, About This

Machine.

Finisher

The following procedure explains how to remove jammed staples from the Finisher.

•Keep your hands clear of the booklet finisher tray when pulling out or push-

ing in the finisher's staple unit. You can trap your fingers if you do not.

ANR022S

Removing Jammed Staples

107

6

Booklet Finisher (Saddle Stitch)

The following procedure explains how to remove jammed staples from the

Booklet Finisher.

ANR023S

Clearing Misfeeds

108

6

Removing Punch and Staple Waste

This section explains how to remove punch and staple waste.

Note

❒While “Hole Punch Receptacle is full.” or “Waste Staple Recepta-

cle is full.” is displayed, you cannot use the Punch function or the Staple

function.

Finisher

The following procedure explains how to remove punch and staple wastes from

the Finisher.

• Remove punch wastes

• Remove staple wastes

Note

❒If the message is still displayed, reinstall the waste box.

ANR02

5

ANR024

109

7. Remarks

This chapter describes how to maintain and operate the machine.

Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully.

Environmental conditions greatly affect its performance.

Optimum environmental conditions

The following describes precautions when moving the machine.

R

CAUTION:

R

CAUTION:

R

CAUTION:

• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)

• Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)

• A strong and level base.

• The machine must be level within 5 mm, 0.2 inches: both front to rear and left

to right.

• To avoid possible buildup of ozone, make sure to locate this machine in a

large well ventilated room that has an air turnover of more than 30

m3/hr/person.

•Keep the machine away from humidity and dust. Otherwise a fire or an elec-

tric shock might occur.

•Do not place the machine on an unstable or tilted surface. If it topples over,

an injury might occur.

•After you move the machine, use the caster fixture to fix it in place. Other-

wise the machine might move or come down to cause an injury.

•Make sure the room where you are using the machine is well ventilated and

spacious. Good ventilation is especially important when the machine is used

heavily.

Remarks

110

7

Environments to avoid

• Locations exposed to direct sunlight or other sources of strong light (more

than 1,500 lux).

• Locations directly exposed to cool air from an air conditioner or heated air

from a heater. (Sudden temperature changes can cause condensation to form

inside the machine.)

• Locations close to machines generating ammonia, such as a diazo copy ma-

chine.

• Places where the machine will be subject to frequent strong vibration.

•Dusty areas.

• Areas with corrosive gases.

Where to Put Your Machine

111

7

Moving

The following describes precautions when moving the machine.

R

CAUTION:

R

CAUTION:

R

CAUTION:

Important

❒Be careful when moving the machine. Take the following precautions:

• Turn off the main power.

• Unplug the power cord from the wall outlet. When you pull out the plug

from the socket, grip the plug to avoid damaging the cord, thereby reduc-

ing the risk of fire or electric shock.

• Close all covers and trays, including the front cover and bypass tray.

❒Keep the machine level and carry it carefully, taking care not to jolt or tip it.

Rough handling may cause a malfunction or damage the hard disk or mem-

ory, resulting in loss of stored files.

❒Do not take off the holding stand.

❒Protect the machine from strong shocks. Impact can damage the hard disk

and cause stored files to be lost. As a precautionary measure, files should be

copied to another computer.

•Contact your service representative if you need to lift the machine (such as

when relocating it to another floor). Do not attempt to lift the machine without

the assistance of your service representative. The machine will be damaged

if it topples or is dropped, resulting in malfunction and risk of injury to users.

The machine's various handling areas are for service engineer use only. Do

not touch these areas.

•Before moving the machine, be sure to disconnect all external connections,

especially the power cord from the wall outlet. Damaged power cords are a

fire and electric shock hazard.

•Unplug the power cord from the wall outlet before you move the machine.

While moving the machine, you should take care that the power cord will not

be damaged under the machine.

Remarks

112

7

Power Connection

The following explains power supply.

R

WARNING:

R

WARNING:

R

WARNING:

R

CAUTION:

R

CAUTION:

• Make sure the plug is inserted firmly in the wall outlet.

• Voltage must not fluctuate by more than 10%.

• The wall outlet shall be installed near the machine and shall be easily accessible.

•The supplied power cord is for use with this equipment only. Do not

use with other appliances. Doing so may result in fire, electric shock,

or injury.

•Connect the machine only to the power source described on the inside

front cover of this manual. Connect the power cord directly into a wall

outlet and do not use an extension cord.

•Do not damage, break or make any modifications to the power cord.

Do not place heavy objects on it. Do not pull it hard nor bend it more

than necessary. These actions could cause an electric shock or fire.

•If the power cord is damaged (exposure of the core, disconnection,

etc.), contact your service representative to change a new one. Oper-

ating the machine with a damaged power cord may cause an electric

shock or fire.

•When you disconnect the power plug from the wall outlet, always pull the

plug (not the cable).

•To disconnect the power code, pull it out by plug. Do not drag the code itself.

Doing so may result in damage to the code, leading to fire or electric shock.

Where to Put Your Machine

113

7

Access to the Machine

Place the machine near the power source, providing the clearance areas shown.

1. Rear: more than 20 cm (7.8”)

2. Right: more than 3 cm (1.1”)

3. Front: more than 55.5 cm (21.6”)

4. Left: more than 40 cm (15.7”)

Note

❒For the required space when options are installed, contact your service repre-

sentative.

Remarks

114

7

Maintaining Your Machine

If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean

these parts if they are dirty.

Important

❒Do not use chemical cleaners or organic solvents, such as thinner or benzene.

If such substances get inside the machine or melt plastic parts, a failure might

occur.

❒Do not clean parts other than those explicitly specified in this manual. Other

parts should only be cleaned by your service representative.

❖How to maintain

Cleaning the machine Wipe the machine with a soft, damp cloth, and then

wipe it with a dry cloth to remove the water.

Cleaning the Exposure Glass

The following procedure explains how to clean the exposure glass.

Wipe the surface of the exposure glass.

Cleaning the Auto Document Feeder

The following procedure explains how to clean the ADF.

Wipe the surface of the belt, moving it.

ANQ080S

ANQ081S

Earth Leakage Circuit Breaker

115

7

Earth Leakage Circuit Breaker

This section explains how to test the earth leakage circuit breaker. For details, see

“Guide to Components”, About This Machine.

R

WARNING:

To prevent electric shock this machine has an earth leakage circuit breaker. The

earth leakage circuit breaker is normally in the on position.

Once a month, check that it functions properly by following the procedure below.

Important

❒If the earth leakage circuit breaker is not functioning normally, contact your

sales or service representative.

ATurn off the power.

BUsing the tip of a ball-point pen, press the test button of the earth leakage

circuit breaker.

CConfirm that the earth leakage circuit breaker switch moves to the off po-

sition.

•Do not turn the earth leakage circuit breaker from the off to the on po-

sition. Otherwise it might lead to an electric shock, fire or smoke, or

cause the circuit breakers to trip.

ANQ087S

ANQ088S

Remarks

116

7

DTurn the switch to the on position.

ETurn on the main power switch of the machine.

Note

❒If the power does not come on, check if the earth leakage circuit breaker is

in the off position. If so, do not turn it to the on position. Contact your sales

or service representative immediately.

ANQ089S

117

INDEX

A

Access to the Machine, 113

Adding

Paper, 65

Staples, 90

Toner, 87

Adding Staples

Booklet Finisher, 91

Finisher, 90

Alert Messages, 40

Auto Document Feeder (ADF), 114

B

Booklet Finisher, 91, 107

C

Cannot Browse

the Network to Send a Scan File, 52

Cannot Exit from Connect Copy, 26

Cannot Make Clear Copies, 27

Cannot Make Copies As Wanted, 29

Cannot Print, 42

Cannot Send Scanned Files, 52

Changing the Paper Size, 75

LCT (Tray 4 and 5), 78

Tray 2 and 3, 76

Wide LCT, 81

Changing to a Size that is

Not Automatically Detected, 84

Checking Machine Status and Settings, 5

Checking the Error Log, 41

Cleaning

Auto Document Feeder, 114

Exposure Glass, 114

Clearing Misfeeds, 93

Combine, 29

Connect Copy, 24, 25, 26, 33

Connect Copy is Cancelled, 25

Copy Function, 19

D

Data Storage, 5

Display During Connect Copy, 24

Document Server, 9

Duplex, 29

E

Earth Leakage Circuit Breaker, 115

Edit, 29

Enquiry, 5

Environment, 109

Environments to avoid, 110

Error Log, 41

Exposure Glass, 114

F

Finisher, 86, 90, 106, 108

H

How to Read This Manual, 1

I

If USB Connection Fails, 38

Indicators, 3

Inserting Toner, 89

Interposer, 72

J

Job is Not Performed, 14

L

Large Capacity Tray (LCT), 69, 78

Letterhead, 74

Loading Paper, 65

Interposer, 72

LCT, 69

Multi Bypass Tray (Tray 7), 71

Tray 2 and 3, 68

Wide LCT, 70

Locating Jammed Paper, 94

M

Machine Address Info, 5

Machine environment, 109

Maintaining Your Machine, 114

Maintenance Info, 5

Manuals for This Machine, i

Memory is Full, 33

Moving, 111

Multi-accessing, 14

Multi Bypass Tray (Tray 7), 71

118 EN USA B235-7757

N

Names of Major Options, 2

Network Delivery Function

Cannot be Used, 53

O

Operations are Not Possible

When Messages Appear, 53

Optimum environmental conditions, 109

Other Printing Problems, 45

P

Panel Tone, 4

Pausing Copy When Using Finisher, 86

Power connection, 112

Printer Function, 35

Printing surface, 74

Problems Operating the Machine, 9

Punch Waste, 108

R

Removing Jammed Paper, 93, 96

Removing Jammed Staples, 106

Booklet Finisher, 107

Finisher, 106

Removing Punch and Staple Waste, 108

S

Scanner Function, 51

Scanning is Not Done as Expected, 51

Stamp, 29

Staple Waste, 108

Status Messages, 39

Stored Files Cannot Be Accessed, 52

Stored Files Cannot be Edited, 53

T

Toner, 87

Tray 1 (Tandem Tray), 65

Troubleshooting

Copy Function, 19

Printer Function, 35

Scanner Function, 51

TWAIN, 52, 61

TWAIN Driver Cannot be Started, 52

U

Used Toner, 89

W

When a Message Appears

Copy Function, 19

Printer Function, 39

Scanner Function, 54

Scanner Function (Client Computer)

,

61

When a Message Appears during

Installation of the Printer Driver, 35

When an Indicator

to the Left of a Function Key is Lit, 8

When the Machine

Does Not Operate As wanted, 3

When Z-folded paper

is not properly aligned, 105

Wide Large Capacity Tray (Wide LCT)

,

70, 81

Windows 2000, 36

Windows 95/98/Me, 35

Windows NT 4.0, 37

Windows Server 2003, 36

Windows XP, 36

In accordance with IEC 60417, this machine uses the following symbols for the main power switch:

a means POWER ON.

c means STAND BY.

Copyright © 2005

Operating Instructions Troubleshooting

EN USA B235-7757