Ricoh Mp C6502 Owner S Manual

Ricoh-Mp-C8002-Owner-S-Manual ricoh-mp-c8002-owner-s-manual

2014-07-06

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User Guide

What You Can Do with This Machine
Getting Started
Copy
Fax
Print
Scan
Document Server
Web Image Monitor
Adding Paper and Toner
Troubleshooting

For information not in this manual, refer to
the HTML/PDF ﬁles on the supplied
CD-ROM.

For safe and correct use, be sure to read the Safety Information in
"Read This First" before using the machine.

Guide to the Names and Functions
of the Machine's Control Panel
This illustration shows the control panel of the machine with options fully installed.
1

10
11
22
19 18

17 16 15 14 13

111 [Home] key
Press to display the [Home] screen. For details,
see "How to Use the [Home] Screen".
222 Function keys
No functions are registered to the function keys
as a factory default. You can register often used
functions, programs, and Web pages. For details,
see "Configuring function keys", Getting Started
.
333 Display panel
Displays keys for each function, operation status,
or messages. See "How to Use the Screens on
the Control Panel", Getting Started
.
444 [Reset] key
Press to clear the current settings.
555 [Program] key (copier, Document Server,
facsimile, and scanner mode)
•• Press to register frequently used settings, or
to recall registered settings. See "Registering
Frequently Used Functions", Convenient
Functions
.
•• Press to program defaults for the initial
display when modes are cleared or reset,
or immediately after the main power switch
is turned on.
See "Changing the Default Functions of the
.
Initial Screen", Convenient Functions

666 [Interrupt] key
Press to make interrupt copies. See "Interrupt
Copy", Copy/ Document Server
.
777 Main power indicator
The main power indicator goes on when you turn
on the main power switch.
888 [Energy Saver] key
Press to switch to and from Low Power mode or Sleep
mode. See "Saving Energy", Getting Started
.
When the machine is in Low Power mode, the
[Energy Saver] key is lit. In Sleep mode, the
[Energy Saver] key flashes slowly.
The icon on the [Energy Saver] key in this manual
may be different from the one on your machine,
depending on when it was manufactured.
999 [Login/Logout] key
Press to log in or log out.
1111 [User Tools/Counter] key
•• User Tools
Press to change the default settings to meet
your requirements. See "Accessing User
Tools", Connecting the Machine/ System
.
Settings
•• Counter
Press to check or print the counter
value. See "Counter", Maintenance and
.
Specifications
You can find out where to order expendable
supplies and where to call when a malfunction
occurs. You can also print these details. See
"Checking Inquiry Using the User Tools",
.
Maintenance and Specifications

1111 [Simple Screen] key
Press to switch to the simple screen. See
"Switching Screen Patterns", Getting Started

1111 Data In indicator (facsimile and printer
mode)
.

1111 [ # ] key (Enter key)
Press to confirm values entered or items specified.
1111 [Start] key
Press to start copying, printing, scanning, or
sending.
1111 [Sample Copy] key
Press to make a single set of copies or prints to
check print quality before making multiple sets.
See "Sample Copy", Copy/ Document Server
.
1111 [Stop] key
Press to stop a job in progress, such as copying,
scanning, faxing, or printing.
1111 [Clear] key
Press to delete a number entered.
1111 Number keys
Use to enter the numbers for copies, fax numbers
and data for the selected function.
1111 [Check Status] key
Press to check the machine's system status,
operational status of each function, and current
jobs. You can also display the job history and the
machine's maintenance information.

Flashes when the machine is receiving print jobs
or LAN-Fax documents from a computer. See Fax
and Print
.
2222 Communicating indicator, Fax Received
indicator, Confidential File indicator
•• Communicating indicator
Lights continuously during data transmission
and reception.
•• Fax Received indicator
Lights continuously while data other than
personal box or Memory Lock file is being
received and stored in the fax memory.
.
See "Substitute Reception", Fax
•• Confidential File indicator
Lights continuously while personal box data
is being received. Blinks while Memory
Lock file is being received. See "Personal
Boxes" and "Printing a File Received with
.
Memory Lock", Fax
2222 Media access lamp
Lights up when a removable memory device is
inserted in the media slot.
2222 Media slots
Use to insert an SD card or a USB flash memory
device.

Simple Screen
When you press the {Simple Screen} key, the screen changes
to the simplified display. Letters and keys are displayed at a
larger size, making operations easier.
Certain keys do not appear on the simplified display.

Quick Reference Copy Guide
Tips
Paper Size

How to select a color mode...

(Color Copying)

A Select a color mode.
Paper Size
You can check the paper
size using the scale on the exposure glass.
Auto Image Density
Dark texture originals will be copied so that
background will not be reproduced.
Auto Paper Select
Selects a suitable size of paper automatically.

How to save paper...

(Basic Copying)

A See if original is 1-sided or
2-sided (duplex).
B Press [Dup./Combine/Series].

How to make Copies...
(Placing Originals, Paper Specifications and Adding Paper

, Basic Copying)

A Press the {Home} key on the top left of
the control panel, and press the [Copier]
icon on the [Home] screen.

C Select the original and copy types and/or
the orientation.
D Place the originals, and then press the {Start} key.
Duplex

→

1-Sided
2-Sided
Copies two 1-sided pages
on one 2-sided page.

B Press the {Reset} key.
C Place the originals.
• Exposure Glass
(Face down)

→

2-Sided
2-Sided
Copies one 2-sided page on
one 2-sided page.

• Auto Document
Feeder (Face up)
Combine
D Make desired settings.

1-sided Combine
Copies multiple 1-sided or 2-sided
originals on one side of copy paper.

E Enter the number of copies.
F Press the {Start} key.

How to Reduce/Enlarge...

(Basic Copying)

Auto Reduce/Enlarge
A Press [Auto Reduce /
Enlarge].

2-sided Combine
Copies multiple 1-sided originals Copies multiple 2-sided originals
on two sides of copy paper.
on two sides of copy paper.

B Select the paper size.
C Place the originals, and then press the {Start} key.
Preset Reduce/Enlarge
A Press [Reduce / Enlarge].
B Select a ratio, and then
press [OK].
C Place the originals, and then press the {Start}
key. (Paper size is selected automatically.)

For more functions on Combine, see "Basic
Copying", Copy/ Document Server
.

How to finish your document...

(Basic Copying)

Document Server

(Basic Copying)

Staple

Why use it...

A Press [Finishing].

• To store often used documents centrally
and print on demand.
• To reduce network load.

B Press [Finisher].
C Select one of the stapling positions
(Copies will be sorted automatically).
D Press [OK].
E Enter the number of copies.
F Place the originals, and then
press the {Start} key.

How to use in copy mode...
A Press [Store File].
B Enter a file name,
user name, or
password if necessary.

C Specify a folder in which to store the
document if necessary.
D Press [OK].
E Place the originals.

Punch

F Make the scanning settings for the original.

A Press [Finishing].

G Press the {Start} key.

B Press [Finisher].
C Select one of the punch hole positions
(Copies will be hole punched).
D Press [OK].
E Enter the number of copies.
F Place the originals, and then press the
{Start} key.
Staple and Punch can be done at the
same time.
Availability of finishing depends on your
configuration.

Advanced features
Reduce/Enlarge
• Zoom: You can specify the reproduction
ratio in increments of 1%.
• Magnification: You can specify the horizontal
and vertical reproduction ratios, individually.
Series Copies
• Separately copies the front and back of a
2-sided original onto two sheets.
Booklet/Magazine
• Copies two or more originals in page order.

The machine stores scanned originals in
memory and makes one set of copies.
To find your document, press the {Home}
key on the top left of the control panel, and
press the [Document Server] icon on the
[Home] screen.
For more functions on Document Server,
see "Document Server", Copy/ Document
Server
.

(Basic Copying, Advanced Copying)

Edit/Stamp
• Image Repeat/Double Copies: The original
image is copied repeatedly.
• Centering: Moves image to center.
• Erase: Erases the center and/or all four
sides of the original image.
• Stamps: Copies with the date, page numbers, etc.
Cover/Slip Sheet
• Front Cover / Back Cover: Create cover sheets.
• Designate: Copies certain pages of the
original onto designation sheets.

Chapter references in this guide refer to the bundled OI CD; Copy/ Document Server

Quick Reference Fax Guide
How to send a fax...

(Transmission)

A Specify a transmission mode:
• Memory Transmission, or
• Immediate Transmission (selected by
pressing [Immed. TX])
B Place the original.
• Exposure glass
(face down)

• ADF (face up)

How to program a Destination key...
(Registering Addresses and Users, Connecting the
Machine/ System Settings )

A Press the {User Tools/Counter} key.
B Press [Address Book Mangmnt].
C Check that [Program / Change] is
selected.
D Press [New Program].
E Press [Change] and set user’s
information, press [OK].
F Press [Fax Dest.].
G Press [Change] under Fax Destination,
enter the fax number using the number
keys and press [OK].

C Make the scan settings you require.

H Press [OK].

D Specify a destination.

I Press [Exit].

E Press the {Start} key.

J Press the {User Tools/Counter} key.

If you choose Memory Transmission, you can
send to more destinations at once. To do this,
after step 4, specify destinations and press
the {Start} key.
To send to an Internet
Fax, e-mail, or folder
destination, press
[Internet Fax], [E-mail],
or [Folder] to switch
the transmission type.

How to fax to Document Server...
(Storing a Document)

A Press [Store File].
B Select [Send & Store].
C Set the user name, file name, and
password as necessary, and then press
[OK].
D Specify a destination, and then press the
{Start} key.
To send a fax from Document Server:
A Press [Select Stored File].
B Select the documents to be sent, and
then press [OK].
C Specify a destination, and then press the
{Start} key.

How to send at a specific time (Send Later)
(Other Transmission Features)

Using this function, you can instruct the
machine to send the fax at a later time via
Memory Transmission.
Advantage: you can take advantage of offpeak telephone charges, without being at
the machine.
A Place the original, and then select the
scan settings you require.
B Press [TX Mode].

How to cancel a transmission...

(Transmission)

Memory + Immediate
Before the original is scanned = before
pressing the {Start} key:
A Press the {Reset} key.
While the original is being scanned
A Press the {Stop} key.
B Press [Cancel Scanning] or [Cancel TX].
Memory
After the original is scanned
A Press the {Stop} key.
B Press [Standby File List].
C Select the file you want to cancel.

C Press [Send Later].

D Press [Stop Transmission], and then press [OK].
E Press [Exit].

How to print the Journal...
(Changing/Confirming Communication Information)

D Enter the time using the number keys,
and then press [#].
E Press [OK] twice.

Advanced Fax Features
See Fax

The Journal is printed automatically
after every 50 communications. You can
also request a Journal at any time, by
following the procedure below.
A Press [TX/RX Status / Print].

Operating Instructions:

- S
UB/SEP Codes (Other Transmission
Features)
Privacy can be protected when faxing with
a SUB/SEP Code, since only people who
know the SUB/SEP Code can receive or
print the fax document.
- Printed reports (Changing/Confirming
Communication Information) Inform you if
a fax has been saved, sent, or failed to be
transmitted.
- LAN-Fax features - Sending a fax from a
computer
(Fax via Computer)

B Select [Print Journal].

C Select the printing method:
- [All]
- [Print per File No.]
- [Print per User]
D Press the {Start} key.
E Press [Exit] twice.

Chapter references in this guide refer to the bundled OI CD; Fax
System Settings .

and Connecting the Machine/

Quick Reference Scanner Guide
To use the scanner functions, several
settings must be made beforehand.
For details about these settings,
see "Accessing User Tools", Connecting
and
the Machine/ System Settings
on the supplied CD-ROM.
Scan

How to scan...
Available scan functions:
A Scan to E-mail

G Specify the destination(s). You can specify
multiple destinations.

For scan to e-mail:
Before you select destination(s), make
sure you have selected [To]. If necessary,
press [Cc] or [Bcc], and then select
destination(s).
H For scan to e-mail only
Specify the e-mail sender.
Depending on the security settings,
the logged-in user may be specified as
[Sender Name]

B Scan to Folder (SMB/FTP/NCP)
C Scan Using WSD (Web Services on
Devices)
D Store to Hard Disk
E Save to Memory Storage Device
F Scan to Delivery Server
G Scan via TWAIN Driver
For details about C, E, F, and G, see Scan
on the supplied CD-ROM.

How to use Scan to E-mail/Scan to Folder...
(Basic Procedure for Sending Scan Files by Email.
Basic Procedure When Using Scan to Folder)

A Press the {Home} key on the top left
of the control panel, and press the
[Scanner] icon on the [Home] screen.
B Make sure that no previous settings
remain. If a previous setting remains,
press the {Reset} key.
C Press the [E-mail] or [Folder] tab.
D Place originals.
E If necessary, specify the scan settings
according to the original to be scanned.
F If necessary, press [Send File Type /
Name] to specify settings such as file
name and file format.

• To specify the e-mail sender, press
[Sender Name].
• Select a sender.
• Press [OK].
• For reception
confirmation e-mail,
press [Recept. Notice].
I For scan to e-mail only
Enter a subject line if necessary.
• Press [Subject].
• Enter the subject.
• Press [OK].
J Press the {Start} key.

Howtotosave
savetotothe
themachine’s
machine’shard
harddisk...
How
disk...(Storing and Saving the Scanned Documents)
A Press the {Home} key on the top left of
the control panel, and press the [Scanner]
icon on the [Home] screen.
B Make sure that no previous settings
remain. If a previous setting remains,
press the {Reset} key.
C Place originals.
D Press [Store File].
E Press [Store to HDD].
F If necessary, specify file information,
such as [User Name], [File Name], and
[Password].
G Press [OK].
H If necessary, press [Scan Settings]
to specify scanner settings such as
resolution and scan size.

Registering an E-mail destination...
(Registering Addresses and Users, Connecting the
Machine/ System Settings )

A Press the {User Tools/Counter} key.
B Press [Address Book Mangmnt].
C Check that [Program / Change] is
selected.
D Select the name whose e-mail address
you want to register. Press the name key,
or enter the registered number using the
number keys.
E Press [E-mail].
F Press [Change], under "E-mail Address".
G Enter the e-mail address.
H Press [OK].
For details about registering folders, see
"Registering Addresses and Users",
Connecting the Machine/ System Settings
.

I Press the {Start} key.
For details about saving to memory
storage device, see "Storing the Scanned
Documents to a USB Flash Memory
Device or SD Card", Scan
on the
supplied CD-ROM.
Why use it?
To store scanned files in the hard disk of
the machine for later (shared) use. (See
Scan
.)

Displaying a list of files stored on the machine’s hard disk
(Storing and Saving the Scanned Documents)

A Press the {Home} key on the top left of
the control panel, and press the [Scanner]
icon on the [Home] screen.
B Press [Select Stored File]. The list of
stored files is displayed.

Chapter references in this guide refer to the bundled OI CD; Scan

and Connecting the Machine/ System Settings

TABLE OF CONTENTS
How to Read the Manuals................................................................................................................................. 6
Symbols Used in the Manuals.......................................................................................................................6
Model-Specific Information............................................................................................................................... 7
Names of Major Features.................................................................................................................................. 8

1. What You Can Do with This Machine
Reducing my Costs............................................................................................................................................. 9
Converting Documents to Electronic Formats Easily......................................................................................10
Registering Destinations...................................................................................................................................11
Operating the Machine More Effectively...................................................................................................... 12
Customizing the [Home] Screen..................................................................................................................... 13
Making Copies Using Various Functions........................................................................................................14
Printing Data Using Various Functions............................................................................................................ 16
Utilizing Stored Document...............................................................................................................................17
Connecting Two Machines for Copying........................................................................................................ 18
Sending and Receiving Faxes without Paper.................................................................................................19
Sending and Receiving Faxes via the Internet............................................................................................... 21
Sending and Receiving Faxes by Using the Machine without Fax Unit Installed....................................... 23
Using the Facsimile and the Scanner in a Network Environment.................................................................24
Embedding Text Information in Scanned Files...............................................................................................25
Preventing Information Leakage (Security Functions)....................................................................................26
Centrally Controlling Scan Conditions and Distribution............................................................................... 27
Monitoring and Setting the Machine Using a Computer..............................................................................28
Preventing Unauthorized Copying................................................................................................................. 29

2. Getting Started
Guide to Names and Functions of Components............................................................................................31
Guide to Functions of the Machine's Options................................................................................................35
Guide to Functions of the Machine's External Options.............................................................................35
Changing the Display Language.................................................................................................................... 37
How to Use the [Home] Screen...................................................................................................................... 38
Adding Icons to the [Home] Screen........................................................................................................... 39
Registering Functions in a Program.................................................................................................................43
Example of Programs...................................................................................................................................45
Turning On/Off the Power.............................................................................................................................. 49
1

Turning On the Main Power........................................................................................................................49
Turning Off the Main Power........................................................................................................................49
When the Authentication Screen Is Displayed...............................................................................................51
User Code Authentication Using the Control Panel.................................................................................. 51
Logging In Using the Control Panel............................................................................................................51
Logging Out Using the Control Panel.........................................................................................................52
Placing Originals..............................................................................................................................................53
Placing Originals on the Exposure Glass...................................................................................................53
Placing Originals in the Auto Document Feeder....................................................................................... 53

3. Copy
Basic Procedure................................................................................................................................................55
Auto Reduce / Enlarge....................................................................................................................................57
Duplex Copying............................................................................................................................................... 59
Specifying the Original and Copy Orientation......................................................................................... 61
Combined Copying......................................................................................................................................... 63
One-Sided Combine................................................................................................................................... 64
Two-Sided Combine....................................................................................................................................65
Copying onto Custom Size Paper from the Bypass Tray.............................................................................. 68
Copying onto Envelopes................................................................................................................................. 69
Copying onto Envelopes from the Bypass Tray.........................................................................................69
Copying onto Envelopes from the Paper Tray...........................................................................................70
Sort.................................................................................................................................................................... 71
Changing the Number of Sets.................................................................................................................... 72
Storing Data in the Document Server............................................................................................................. 74

4. Fax
Basic Procedure for Transmissions (Memory Transmission)..........................................................................75
Sending Originals Using the Exposure Glass (Memory Transmission)................................................... 77
Registering a Fax Destination......................................................................................................................78
Deleting a Fax Destination.......................................................................................................................... 79
Transmitting while Checking Connection to Destination (Immediate Transmission)................................... 81
Sending Originals Using the Exposure Glass (Immediate Transmission)................................................ 82
Canceling a Transmission................................................................................................................................83
Canceling a Transmission Before the Original Is Scanned...................................................................... 83

Canceling a Transmission While the Original Is Being Scanned.............................................................83
Canceling a Transmission After the Original Is Scanned......................................................................... 84
Storing a Document......................................................................................................................................... 85
Sending Stored Documents.........................................................................................................................86
Printing the Journal Manually..........................................................................................................................88

5. Print
Quick Install...................................................................................................................................................... 89
Displaying the Printer Driver Properties.......................................................................................................... 90
Standard Printing..............................................................................................................................................91
When Using the PCL 6 Printer Driver..........................................................................................................91
Printing on Both Sides of Sheets...................................................................................................................... 92
When Using the PCL 6 Printer Driver..........................................................................................................92
Types of 2 Sided Printing.............................................................................................................................92
Combining Multiple Pages into Single Page..................................................................................................93
When Using the PCL 6 Printer Driver..........................................................................................................93
Types of Combine Printing.......................................................................................................................... 93
Printing on Envelopes.......................................................................................................................................95
Configuring Envelope Settings Using the Control Panel...........................................................................95
Printing on Envelopes Using the Printer Driver...........................................................................................95
Saving and Printing Using the Document Server........................................................................................... 97
Storing Documents in Document Server.....................................................................................................97
Managing Documents Stored in Document Server...................................................................................98

6. Scan
Basic Procedure When Using Scan to Folder................................................................................................99
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information.....
.................................................................................................................................................................... 100
Registering an SMB Folder.......................................................................................................................102
Deleting an SMB Registered Folder.........................................................................................................105
Entering the Path to the Destination Manually........................................................................................ 106
Basic Procedure for Sending Scan Files by E-mail......................................................................................107
Registering an E-mail Destination.............................................................................................................108
Deleting an E-mail Destination................................................................................................................. 110
Entering an E-mail Address Manually..................................................................................................... 110

Basic Procedure for Storing Scan Files........................................................................................................ 111
Checking a Stored File Selected from the List......................................................................................... 112
Specifying the File Type................................................................................................................................ 113
Specifying Scan Settings............................................................................................................................... 114

7. Document Server
Storing Data................................................................................................................................................... 115
Printing Stored Documents............................................................................................................................ 117

8. Web Image Monitor
Displaying Top Page..................................................................................................................................... 119

9. Adding Paper and Toner
Precautions for Loading Paper......................................................................................................................121
Fanning the Paper..................................................................................................................................... 121
Loading Paper into Tray 1.............................................................................................................................124
Loading Paper into the A3/11 × 17 Tray Unit........................................................................................... 126
Loading Paper into Trays 2 and 3................................................................................................................127
Loading Tab Stock into Trays 2 and 3.....................................................................................................128
Loading Paper into the Bypass Tray.............................................................................................................129
Loading Tab Stock into the Bypass Tray..................................................................................................130
Printing from the Bypass Tray Using the Printer Function........................................................................130
Loading Paper into the Large Capacity Tray...............................................................................................135
Loading Paper into the Wide Large Capacity Tray.................................................................................... 137
Loading Paper into the Interposer................................................................................................................ 139
Loading Paper into the Twin Interposer....................................................................................................... 141
Loading Orientation-fixed Paper or Two-sided Paper............................................................................... 143
Recommended Paper Sizes and Types........................................................................................................146
Thick Paper.................................................................................................................................................159
Envelopes...................................................................................................................................................159
Adding Toner................................................................................................................................................. 164
Sending Faxes or Scanned Documents When Toner Has Run Out...................................................... 166
Disposing of Used Toner...........................................................................................................................166

10. Troubleshooting
When a Status Icon Is Displayed..................................................................................................................169
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing..................................................... 171
4

When the Machine Makes a Beeping Sound.............................................................................................173
When You Have Problems Operating the Machine...................................................................................174
When Multiple Functions Cannot Be Executed Simultaneously............................................................ 179
Messages Displayed When Using the Copy/Document Server Function................................................181
When Using the Connect Copy Function................................................................................................ 184
Messages Displayed When Using the Facsimile Function......................................................................... 186
When There Is a Problem Specifying the Network Settings.................................................................. 187
When the Remote Fax Function Cannot Be Used...................................................................................193
Messages Displayed When Using the Printer Function.............................................................................. 196
Messages Displayed on the Control Panel When Using the Printer Function...................................... 196
Messages Printed on the Error Logs or Reports When Using the Printer Function............................... 199
Messages Displayed When Using the Scanner Function...........................................................................210
Messages Displayed on the Control Panel When Using the Scanner Function...................................210
Messages Displayed on the Client Computer.........................................................................................220
When Other Messages Appear...................................................................................................................226
When There Is a Problem Scanning or Storing Originals...................................................................... 227
When the Home Screen Cannot Be Edited.............................................................................................228
When the Address Book Is Updated....................................................................................................... 228
When Data Cannot Be Sent Due to a Problem with the Destination.....................................................229
When the Machine Cannot Be Operated Due to a Problem with the User Certificate.......................230
When Problems Occur While Logging In............................................................................................... 231
When the User Lacks Privileges to Perform an Operation..................................................................... 232
When the LDAP Server Cannot Be Used.................................................................................................232

INDEX...........................................................................................................................................................233

How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[]

Indicates the names of keys on the machine's display or control panels.

Indicates instructions stored in a file on a provided CD-ROM.
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by two symbols. Read the
information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see page 7 "Model-Specific
Information".

Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.

CUV210

The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27, -29
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• Type 1: 120–127 V
• Type 2: 208–240 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.

Names of Major Features
In this manual, major features of the machine are referred to as follows:
• Auto Document Feeder

ADF

• LCIT RT4020

Large Capacity Tray (LCT)

• LCIT RT4030

Wide Large Capacity Tray (Wide LCT)

• Multi-Folding Unit FD4000

Multi-folding unit

1. What You Can Do with This Machine
You can search for a description by what you want to do.

Reducing my Costs

BRL059S

Printing multi-page documents on both sides of sheets (Duplex Copy)
See "Duplex Copying", Copy/ Document Server

Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax))
See "Combined Copying", Copy/ Document Server
See "Combine Two Originals", Fax

Printing received faxes on both sides of sheets (2 Sided Print)
See "Two-Sided Printing", Fax

Converting received faxes to electronic formats (Paperless Fax)
See "Confirming/Printing/Deleting Received and Stored Documents", Fax

Sending files from the computer without printing them (LAN-Fax)
See "Sending Fax Documents from Computers", Fax

Checking how much paper is saved ([Information] screen)
See "How to Use the [Information] Screen", Getting Started

Reducing electricity consumption
See "Saving Energy", Getting Started

See "Timer Settings", Connecting the Machine/ System Settings

.
9

1. What You Can Do with This Machine

Converting Documents to Electronic Formats
Easily

BQX138S

Sending scan files
See "Basic Procedure for Sending Scan Files by E-mail", Scan

Sending the URL of the folder in which scan files are stored
See "Sending the URL by E-mail", Scan

Storing scan files in a shared folder
See "Basic Procedure When Using Scan to Folder", Scan

Storing scan files on media
See "Basic Procedure for Saving Scan Files on a Memory Storage Device", Scan
Embedding text information in scanned files
See "Embedding Text Information in Scanned Data", Scan

Converting transmitted faxes to electronic formats and sending them to a computer
See "Overview of Folder Transmission Function", Fax

Managing and using documents converted to electronic formats (Document Server)
See "Relationship between Document Server and Other Functions", Copy/ Document Server

Registering Destinations

BRL060S

Using the control panel to register destinations in the Address Book
See "Registering Entered Destinations to the Address Book", Fax

See "Registering a destination in the address book manually", Scan

Using Web Image Monitor to register destinations from a computer
See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax

Downloading destinations registered in the machine to the LAN-Fax driver destination list
See "Using the machine's Address Book as the LAN-Fax destination list", Fax

1. What You Can Do with This Machine

Operating the Machine More Effectively

BQX139S

Registering and using frequently-used settings (Program)
See "Registering Functions in a Program", Convenient Functions

Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document
Server/Fax/Scanner))
See "Changing the Default Functions of the Initial Screen", Convenient Functions

Registering frequently-used printing settings to the printer driver
See "Using One Click Presets", Print

Changing the initial settings of the printer driver to frequently-used printing settings
See "Displaying the Printing Preferences Dialog Box", Print

Adding shortcuts to frequently used programs or Web pages
See "Adding Icons to the [Home] Screen", Convenient Functions

Changing the order of the function and shortcut icons
See "Changing the Order of Icons on the [Home] Screen", Convenient Functions

Customizing the [Home] Screen

Customizing the [Home] Screen
The icons of each function are displayed on the [Home] screen.

CUM001

• You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs
or Web pages can be recalled easily by pressing the shortcut icons.
• You can display only the icons of functions and shortcuts that you use.
• You can change the order of the function and shortcut icons.
• For details about the features on the [Home] screen, see "How to Use the [Home] Screen", Getting
Started .
• For details about how to customize the [Home] screen, see "Types of [Home] Screens and How to
Customize Them", Convenient Functions .

1. What You Can Do with This Machine

Making Copies Using Various Functions

CJQ601

• You can make copies in full color. You can switch the color copy mode depending on the type of
originals used and the desired finish.
See "Copying in Color", Copy/ Document Server

• You can print stamps on copies. Stamps can include background numbers, scanned images, dates,
and page numbers.
See "Stamps", Copy/ Document Server

• You can adjust the color tones and image quality of your copies.
For details about a color adjustment, see "Adjusting Color", Copy/ Document Server

For details about an image adjustment, see "Image Adjustment", Copy/ Document Server

• You can reduce or enlarge the copy image. Auto Reduce / Enlarge function enables the machine
to detect the original size automatically. Also, it enables the machine to select an appropriate
reproduction ratio based on the paper size you specify. If the orientation of the original is different
from that of the paper you are copying onto, the machine rotates the original image by 90 degrees
to match it with the copy paper.
See "Reducing or Enlarging Originals", Copy/ Document Server

• Copier functions such as Duplex, Combine, Booklet, and Magazine allow you to save on paper by
copying multiple pages onto single sheets.
For details about duplex copying, see "Duplex Copying", Copy/ Document Server

For details about combined copying, see "Combined Copying", Copy/ Document Server

For details about combined copying, see "Booklet/Magazine", Copy/ Document Server

• You can copy onto various types of paper such as envelopes and OHP transparencies.
See "Copying onto Various Types of Paper", Copy/ Document Server
14

Making Copies Using Various Functions

• The finisher allows you to sort, staple, and punch holes in your copies.
See "Finishing", Copy/ Document Server

1. What You Can Do with This Machine

Printing Data Using Various Functions

CJQ614

• This machine supports network and local connections.
• You can send PDF files directly to the machine for printing, without having to open a PDF
application.
See "Printing a PDF File Directly", Print

• You can print or delete print jobs stored on the machine's hard disk, which have been previously
sent from computers using the printer driver. The following types of print jobs can be selected:
Sample Print, Locked Print, Hold Print, and Stored Print.
See "Storing Documents in the Hard Disk Drive and Printing them", Print

• The finisher allows you to collate, staple, and punch holes in your prints.
For details about stapling, see "Staple", Print
For details about punching, see "Punch", Print

.
.

• You can print files stored on a removable memory device and specify print conditions such as print
quality and print size.
See "Direct Printing from a Memory Storage Device", Print

Utilizing Stored Document

Utilizing Stored Document
You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk.
Web Image Monitor allows you to use your computer to search for, view, print, delete, and send stored
files via the network. You can also change print settings and print multiple documents (Document Server).

CJQ603

• You can retrieve stored documents scanned in scanner mode to your computer.
• Using the file format converter, you can download documents stored in copier, Document Server,
or printer mode to your computer.
• For details about how to use the Document Server, see "Storing Data in the Document Server",
Copy/ Document Server .
• For details about the Document Server in copier mode, see "Document Server", Copy/ Document
Server .
• For details about the Document Server in printer mode, see "Saving and Printing Using the
Document Server", Print .
• For details about the Document Server in fax mode, see "Storing a Document", Fax

• For details about the Document Server in scanner mode, see "Storing and Saving the Scanned
Documents", Scan .

1. What You Can Do with This Machine

Connecting Two Machines for Copying
You can connect two machines together with copy connector. When you set up a copy job on one
machine (the main machine), data is transferred to the other (the sub-machine) so that copies can be
made on both machines simultaneously (Connect Copy).

CJQ101

• You can complete large volume copy runs in shorter time.
• Even if one machine runs out of paper, or stops because of a paper jam, the other machine can still
continue to finish the job.
• See "Connect Copying", Copy/ Document Server

Sending and Receiving Faxes without Paper

Sending and Receiving Faxes without Paper
Reception
You can store and save received fax documents as electronic formats in the machine's hard disk
without printing them.

CJQ604

You can use Web Image Monitor to check, print, delete, retrieve, or download documents using
your computer (Storing received documents).
• See "Confirming/Printing/Deleting Received and Stored Documents", Fax

Transmission
You can send a fax from your computer over the network (Ethernet or wireless LAN) to this
machine, which then forwards the fax via its telephone connection (LAN-Fax).

1. What You Can Do with This Machine

CJQ605

• To send a fax, print from the Windows application you are working with, select LAN-Fax as
the printer, and then specify the destination.
• You can also check the sent image data.
• For details about the machine's settings, see "Network Settings Requirements", Connecting the
Machine/ System Settings .
• For details about how to use the function, see "Sending Fax Documents from Computers", Fax
.

Sending and Receiving Faxes via the Internet

xxx@xxx.com
xxx.xxx.xxx.xxx

CJQ606

E-mail Transmission and Reception
This machine converts scanned document images to e-mail format, and transmits and receives the
e-mail data over the Internet.
• To send a document, specify an e-mail address instead of dialing the destination telephone
number (Internet Fax and e-mail transmission).
See "Specifying an Internet Fax Destination by Entering It Manually", Fax

• This machine can receive e-mail messages via Internet Fax or from computers (Internet Fax
Reception and Mail to Print).
See "Receiving E-mail by Internet Fax/Mail to Print", Fax

• Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax.
IP-Fax
The IP-Fax function sends or receives documents between two facsimiles directly via a TCP/IP
network.
• To send a document, specify an IP address or host name instead of a fax number (IP-Fax
Transmission).
See "Specifying an IP-Fax Destination by Entering It Manually", Fax

• This machine can receive documents sent via Internet Fax (IP-Fax Reception).
See "Types of Reception", Fax

• Using a VoIP gateway, this machine can send to G3 facsimiles connected to the public
switched telephone network (PSTN).

1. What You Can Do with This Machine

• For details about the machine's settings, see "Network Settings Requirements", Connecting the
Machine/ System Settings .

Sending and Receiving Faxes by Using the Machine without Fax Unit Installed

Sending and Receiving Faxes by Using the
Machine without Fax Unit Installed
You can send and receive faxes through a different machine's fax functions via a network (Remote Fax).

CJQ612

• To use the remote fax function, install the fax connection unit on the main-machine and submachine.
• The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job
has finished, confirm results displayed on sending history or printed on reports.
• You can forward documents received by the main machine with the facsimile function to submachines.
• For details, see "Sending/Receiving Documents Using a Remote Machine (Remote Fax)", Fax

1. What You Can Do with This Machine

Using the Facsimile and the Scanner in a
Network Environment

CJQ607

• You can send scan files to a specified destination using e-mail (Sending scan files by e-mail).
See "Overview of E-mail Transmission Function", Fax

See "Basic Procedure for Sending Scan Files by E-mail", Scan

• You can send scan files directly to folders (Sending scan files by Scan to Folder).
See "Overview of Folder Transmission Function", Fax

See "Basic Procedure When Using Scan to Folder", Scan

• You can use this machine as a delivery scanner for the ScanRouter delivery software*1 (Network
delivery scanner). You can save scan files in the delivery server or send them to a folder in a
computer on the same network.
See "Basic Procedure for Delivering Files", Scan

• You can use Web Services on Devices (WSD) to send scan files to a client computer.
See "Basic Operating Procedure of WSD Scanner (Push Type)", Scan
*1 The ScanRouter delivery software is no longer available for sale.

Embedding Text Information in Scanned Files

Embedding Text Information in Scanned Files
You can extract text information from a scanned document and embed it in the file without using a
computer.
If you scan a document using this function, embedded text can be searched by using the text search
function or copied to another document.

CUL003

• To use this function, the optional OCR unit is required.
• You can select a file type from [PDF], [High Compression PDF], or [PDF/A].
• This function can optically recognize characters in various languages and up to approximately
40,000 characters a page.
• See "Embedding Text Information in Scanned Data", Scan

1. What You Can Do with This Machine

Preventing Information Leakage (Security
Functions)

CJQ608

• You can protect documents from unauthorized access and stop them from being copied without
permission.
• You can control the use of the machine, as well as prevent machine settings from being changed
without authorization.
• By setting passwords, you can prevent unauthorized access via the network.
• You can erase or encrypt the data on the hard disk to minimize the risk of information leakage.
• You can limit the usage of functions for each user.
• See Security Guide

Centrally Controlling Scan Conditions and Distribution

Centrally Controlling Scan Conditions and
Distribution
You can use the distributed scan management (DSM) system in Windows Server 2008 R2 to manage
the destinations and scan settings for each individual user in a group and to use the information when
distributing scanned data.
You can also use this system to centrally manage information about people using the network and the
machine's scanner functions. Both delivered files and user information can be controlled.

xxx@xxx.xxx
A 600 dpi
600 dpi

xxx@xxx.xxx
CUL004

• You must set up and configure a Windows server to use the distributed scan management system.
This system is supported under Windows Server 2008 R2.
• For details about how to deliver files using the distributed scan management system, see
"Managing Scan Conditions and Other Settings in the Block using Distributed Scan Management",
Scan .

1. What You Can Do with This Machine

Monitoring and Setting the Machine Using a
Computer
Using Web Image Monitor, you can check the machine's status and change the settings.

CJQ609

You can check which tray is running out of paper, register information in the Address Book, specify the
network settings, configure and change the system settings, manage jobs, print the job history, and
configure the authentication settings.
• See "Using Web Image Monitor", Connecting the Machine/ System Settings
• See Web Image Monitor Help.

Preventing Unauthorized Copying

Preventing Unauthorized Copying
You can print embedded patterns on printouts to prevent unauthorized copying.

CUM003

• Using the copier function or the printer driver, you can embed a pattern in the printed document. If
the document is copied on a machine with the Copy Data Security unit, protected pages are
grayed out in the copy. This can minimize the risk of confidential information being copied.
Protected fax messages are grayed out before being transmitted or stored. If a document protected
by unauthorized copy guard is copied on a machine that is equipped with the Copy Data Security
unit, the machine beeps to notify users that unauthorized copying is being attempted.
If the document is copied on a machine without the Copy Data Security Unit, the hidden text
becomes conspicuous in the copy, showing that the copy is unauthorized.
• Using the copier function or the printer driver, you can embed text in the printed document for
unauthorized copy prevention. If the document is copied, scanned, or stored in a Document Server
by a copier or multifunction printer, the embedded text appears conspicuous in the copy,
discouraging such unauthorized copying.
• For details, see the printer driver Help and Security Guide

• For details about this function in the copier mode, see "Preventing Unauthorized Copies", Copier/
Document Server .
• For details about this function in the printer mode, see "Printing Documents that Are Not Authorized
for Duplication", Print .

1. What You Can Do with This Machine

2. Getting Started
This chapter describes how to start using this machine.

Guide to Names and Functions of Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Front and left view
1

2
3
4

8
6
7
CUV201

1. ADF
Lower the ADF over originals placed on the exposure glass.
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
The ADF scans both sides of an original simultaneously.
2. Exposure glass
Place originals face down here.
3. Control panel
See "Guide to the Names and Functions of the Machine's Control Panel".
4. Front cover
Open to change toner cartridges.

2. Getting Started

5. Drawer
Pull out the drawer when a paper jam occurs.
6. Paper trays (Trays 1–3)
Load paper here. Tray 1 is a tandem tray where paper on the left side automatically moves to the right when
paper there has run out.
7. Lower front cover
Open to change the waste toner bottle.
8. Vents
Prevent overheating.
9. Copy tray
Copied/printed paper and fax messages are delivered here.
10. Main power switch
To operate the machine, the main power switch must be on. If it is off, open the main power switch's cover and
turn the switch on.

Guide to Names and Functions of Components

Front and right view

4
CUV202

1. ADF's extender
Pull this extender to support large paper.
2. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
3. Extender
Pull this extender out when loading sheets larger than A4 , 81/2 × 11

in the bypass tray.

4. Bypass tray
Use to copy or print on OHP transparencies, adhesive labels, translucent paper, and paper that cannot be
loaded in the paper trays.
5. Vents
Prevent overheating.

2. Getting Started

Rear and left view

1
1

CUV203

1. Vents
Prevent overheating.

Guide to Functions of the Machine's Options

Guide to Functions of the Machine's Options
Guide to Functions of the Machine's External Options
13

1
14

11
10

CUV204

1. Copy tray
If you select this as the output tray, copied/printed paper and fax messages are delivered here face down.
2. Wide LCT
Holds 2,000 sheets of paper. Use to copy or print onto OHP transparencies, adhesive labels, translucent
paper, and custom size paper.
3. Extension unit
Attached to the LCT and holds 2,500 sheets of B4 JIS , A4 , 81/2 × 14 , or 81/2 × 11

paper.

4. Large capacity tray (LCT)
Holds up to 4,000 sheets of paper.
5. A3/11 × 17 tray unit
You can load paper sizes up to A3 or 11 × 17 in Tray 1 using this unit. If you install the A3/11 × 17 tray
unit on your machine, you cannot use it as a tandem tray.
6. Copy connector
Allows you to use the connect copy function.

2. Getting Started

7. Twin interposer
Inserts cover or slip sheets into copied or printed paper. To use the twin interposer, Finisher SR4110 is
required.
8. Multi-folding unit
The Multi-folding unit can apply the following folds: Half Fold, Letter Fold-out, Letter Fold-in, Double Parallel
Fold, Gate Fold, and Z-fold.
To use the Multi-folding unit, Finisher SR4090, Booklet Finisher SR4100, or Finisher SR4110 is required.
9. Interposer
Inserts cover or slip sheets into copied or printed paper. To use the interposer, Finisher SR4090 or Booklet
Finisher SR4100 is required.
10. Finisher SR4110
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
Copies can be punched if the optional punch unit is installed on the finisher.
11. Booklet Finisher SR4100
Sorts, stacks, and staples multiple sheets of paper. The saddle stitch function can staple multiple sheets of
paper in the center and fold them into booklets. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
• Finisher booklet tray
Copies can be punched if the optional punch unit is installed on the finisher.
12. Output jogger
Jogs the sheets delivered to the finisher shift tray. To use the output jogger, Finisher SR4090 or Booklet Finisher
SR4100 is required.
13. Finisher SR4090
Sorts, stacks, and staples multiple sheets of paper. Consists of the following paper trays:
• Finisher upper tray
• Finisher shift tray
Copies can be punched if the optional punch unit is installed on the finisher.
14. Mailbox
Sorts printed paper. Consists of mailbox output trays 1–9. To use the mailbox, Finisher SR4090 or Booklet
Finisher SR4100 is required.

Changing the Display Language

Changing the Display Language
You can change the language used on the display. English is set as default.
1. Press the [User Tools/Counter] key.

CUP009

2. Press language key until the language you want to display appears.
3. Press the [User Tools/Counter] key.

2. Getting Started

How to Use the [Home] Screen
The icons of each function are displayed on the [Home] screen.
You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of
added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by
pressing the shortcut icons.
To display the [Home] screen, press the [Home] key.
1

7
CUV215

1. [Copier]
Press to make copies.
For details about how to use the copy function, see Copy/ Document Server

2. [Facsimile]
Press to send or receive faxes.
For details about how to use the fax function, see Fax

3. [Scanner]
Press to scan originals and save images as files.
For details about how to use the scanner function, see Scan

4. [Printer]
Press to make settings for using the machine as a printer.
For details about how to make settings for the printer function, see Print

5. Home screen image
You can display an image on the [Home] screen, such as a corporate logo. To change the image, see
"Displaying the Image on the [Home] Screen", Convenient Functions .
6.

/
Press to switch pages when the icons are not displayed on one page.

How to Use the [Home] Screen

7. Shortcut icon
You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register
shortcuts, see page 39 "Adding Icons to the [Home] Screen". The program number appears on the bottom
of the shortcut icon.
8. [Address Book Management]
Press to display the Address Book.
For details about how to use the Address Book, see "Address Book", Connecting the Machine/ System
Settings .
9. [Browser]
Press to display Web pages.
For details about how to use the browser function, see Convenient Functions

10. [Document Server]
Press to store or print documents on the machine's hard disk.
For details about how to use the Document Server function, see Copy/ Document Server

Adding Icons to the [Home] Screen
You can add shortcuts to programs stored in copier, facsimile, or scanner mode, or Web pages
registered in Favorites using the browser function.
You can also review icons of functions and embedded software applications that you deleted from the
[Home] screen.
• Shortcuts to programs stored in Document Server mode cannot be registered to the [Home] screen.
• Shortcut names of up to 32 characters can be displayed in a standard screen. If the name of the
shortcut is longer than 32 characters, the 32nd character is replaced with "...". Only 30 characters
can be displayed in a simple screen. If the name of the shortcut is longer than 30 characters, the
30th character is replaced with "...".
• For details about how to make a program, see page 43 "Registering Functions in a Program".
• For details about the procedure for registering Web pages to Favorites, see "Specifying the
Settings for Favorites", Convenient Functions .
• Shortcuts to Web pages that are registered to Common Favorites can be registered to the [Home]
screen. When user authentication is enabled, shortcuts to Web pages that are registered to
Favorites by User can also be registered to a user's [Home] screen.
• For details about the procedure for registering a shortcut using the [Program] screen, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions .
• You can register up to 72 function and shortcut icons. Delete unused icons if the limit is reached. For
details see "Deleting an Icon on the [Home] Screen", Convenient Functions .

2. Getting Started

• You can change the position of icons. For details, see "Changing the Order of Icons on the [Home]
Screen", Convenient Functions .

Adding icons to the [Home] screen using Web Image Monitor
1. Start Web Image Monitor.
For details, see "Using Web Image Monitor", Connecting the Machine/ System Settings

2. Log in to Web Image Monitor as an administrator.
For details, see Security Guide

3. Point to [Device Management], and then click [Device Home Management].
4. Click [Edit Icons].
5. Point to [ Icon can be added.] of the position that you want to add, and then click [
Add].
6. Select the function or shortcut icon you want to add.
7. Click [OK] four times.

Adding icons to the [Home] screen using the User Tools
In the following procedure, a shortcut to a copier program is registered to the [Home] screen.
1. Register a program.
2. Press the [User Tools/Counter] key.

CUP009

How to Use the [Home] Screen

3. Press [Edit Home].

4. Press [Add Icon].

5. Press the [Program] tab.

2. Getting Started

6. Make sure that [Copier Program] is selected.

7. Select the program you want to add.
8. Specify the position where [Blank] is displayed.

9. Press [OK].

10. Press the [User Tools/Counter] key.
• Press [ ] on the upper-right corner of the screen to check the position on the simple screen.

Registering Functions in a Program

Registering Functions in a Program
Depending on the functions, the number of programs that can be registered is different.
• Copier: 25 programs
• Document Server: 25 programs
• Facsimile: 100 programs
• Scanner: 25 programs
The following settings can be registered to programs:
Copier:
Color mode, original type, density, Special Original, paper tray, Store File (except for User Name,
File Name, and Password), Auto Reduce / Enlarge, Create Margin, Finishing, Cover/Slip Sheet,
Edit / Color, Dup./Combine/Series, Reduce / Enlarge, number of copies
Document Server (on the initial document print screen):
Finishing, Cover/Slip Sheet, Edit / Stamp, 2 Sided / Book, number of prints
Facsimile:
Scan Settings, density, Original Feed Type, File Type, Store File (except for User Name, File
Name, and Password), Preview, transmission type, destinations (except for folder destinations),
Select Line, Adv.Features, memory transmission/immediate transmission, Communi. Result Rep., TX
Mode (except for Subject)
Scanner:
Scan Settings, density, Original Feed Type, Send File Type / Name (except for Security Settings
and Start No.), Store File (except for User Name, File Name, and Password), Preview,
Destinations selected from the Address Book, Text, Subject, Security, Recept. Notice
This section explains how to register functions in a program using copier function as an example.
1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on
the [Home] screen.

CJS113

2. Edit the copy settings so all functions you want to store in a program are selected.
43

2. Getting Started

3. Press the [Program] key.

CUP008

4. Press [Program].
5. Press the program number you want to register.

6. Enter the program name.
7. Press [OK].
8. Press [Exit].
• The number of characters you can enter for a program name varies depending on the functions as
follows:
• Copier: 34 characters
• Document Server: 34 characters
• Facsimile: 20 characters
• Scanner: 34 characters
• When a specified program is registered as the default, its values become the default settings, which
are displayed without pressing the [Program] key, when modes are cleared or reset, and after the
machine is turned on. See "Changing the Default Functions of the Initial Screen", Convenient
Functions .
• When the paper tray you specified in a program is empty and if there is more than one paper tray
with the same size paper in it, the paper tray prioritized under [Paper Tray Priority: Copier] or
44

Registering Functions in a Program

[Paper Tray Priority: Facsimile] in the [Tray Paper Settings] tab will be selected first. For details, see
"System Settings", Connecting the Machine/ System Settings .
• Destinations that are registered in the machine's Address Book can be registered to a program of
the scanner mode.
• Destinations can be registered to a program of the scanner mode only when [Include Destinations]
is selected for [Program Setting for Destinations] in [Scanner Features]. For details about the setting,
see "General Settings", Scan .
• Folder destinations that have protection codes cannot be registered to a program of the scanner
mode.
• Programs are not deleted by turning the power off or by pressing the [Reset] key unless the
program is deleted or overwritten.
• Program numbers with

next to them already have settings made for them.

• Programs can be registered to the [Home] screen, and can be recalled easily. For details, see
"Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions and page 39
"Adding Icons to the [Home] Screen". Shortcuts to programs stored in Document Server mode
cannot be registered to the [Home] screen.

Example of Programs
Copier mode
Program name

Program description

Effect

Eco copy

Specify [Combine 2 Sides] in
[Dup./Combine/Series].

You can save paper and toner.

Dated confidential
copy

In [Edit / Color], specify
[CONFIDENTIAL] under [Preset
Stamp], and [Date Stamp].

You can increase security
awareness by printing
"CONFIDENTIAL" and the date on
copies.

Conference
material copy

Specify [Combine 2 Sides] in
[Dup./Combine/Series] and
[Staple] in [Finishing].

You can copy conference materials
efficiently.

Magazine copy

Specify [Magazine] in [Dup./
Combine/Series] and [Staple:
Center] in [Finishing].

You can save paper. Also, you can
perform printing jobs such as
producing leaflets in-house instead
of having them printed by an
outside printing company.

2. Getting Started

Program name

Program description

Effect

Unified-size copy

Specify [Mixed Sizes] in [Special
Original] and [Auto Reduce /
Enlarge] in the initial display.

You can print various size copies
onto one size of paper, so they are
easier to manage.

Stamping
corporate name
copy

Specify [User Stamp] in [Edit /
Color].

You can stamp the name of your
company on copies of working or
architectural drawings. Your
company name needs to be preregistered in the machine.

Z-folding copy

Specify [Z-fold] in [Finishing].

A3 size paper is folded to A4 size.
You can print various size copies
onto one size of paper, so they are
easier to manage.

Thumbnail copy

Specify [Combine 1 Side] in [Dup./
Combine/Series].

You can copy up to eight pages
onto one side of a sheet, so that you
can save paper.

Storage copy:
XXXX

Specify a folder in [Target Folder to
Store] in [Store File].

You can use folders to organize
stored files by user name or
intended use.

(replace XXXX by a
folder name)
Scanner mode
Program name

Program description

Effect

Easy PDF scan

Select [Full Color: Text / Photo] in
You can scan documents efficiently.
[Scan Settings]. In [Send File Type /
Name], select [PDF] under [File
Type] and enter the business details
such as "London branch: daily
report" under [File Name].

High compression
PDF scan

Select [Full Color: Text / Photo] in
[Scan Settings] and [High
Compression PDF] in [Send File
Type / Name].

You can compress the data size of
scanned documents, so that you can
send and store them.

Long-term storage
scan

Select [PDF/A] in [Send File Type /
Name].

You can easily digitize documents
to "PDF/A" file format, which is
suitable for long-term storage.

Registering Functions in a Program

Program name

Program description

Effect

Unified-size scan

In [Scan Settings], select [Mixed
Original Sizes] in [Scan Size] and
specify the finished size of scanned
data in [Reduce / Enlarge] under
[Edit].

You can skip this procedure to unify
the size when reprinting scanned
data.

Digital signature
scan

In [Send File Type / Name], specify
[PDF] in [File Type], and also
specify [Digital Signature].

You can add a digital signature to
an important document such as a
contract, so that any data tampering
can be detected.

Dividing file scan

Specify [Divide] in [Original Feed
Type].

You can scan a multiple page
original as one file by splitting it into
groups of a specified number of
pages.

High resolution
scan

Specify settings to save scanned
data in TIFF format. Also, specify a
higher resolution in [Scan Settings].

Scanned documents maintain much
of the detail of the originals, but the
size of the data may be quite large.

Batch document
scan

Select [Batch] in [Original Feed
Type].

You can apply multiple scans to a
large volume of originals and send
the scanned originals as a single
job.

Scan to XXXX

Select e-mail or folder destinations
(replace XXXX by a from the list that is registered in the
destination name) machine's Address Book, and then
specify the scan settings.

If you register destinations and scan
settings that you use often, you can
skip the procedures to specify them
when sending a scanned file.

Storage scan:
XXXX

You can use folders to organize
stored files by user name or
intended use.

Specify a folder in [Target Folder to
Store] in [Store File].

(replace XXXX by a
folder name)
Facsimile mode
Program name
Transmission result
notification fax

Program description

Effect

Select [Preview] in the initial display You can check whether the
and specify [E-mail TX Results] in [TX transmission settings are correct
Mode].
before and after transmission.

2. Getting Started

Program name

Program description

Effect

Specified time fax
transmission

Specify [Send Later] in [TX Mode].

You can send a fax at a specified
time.

Departmental fax
transmission

Specify [Fax Header Print] in [TX
Mode].

This setting can be used if the
receiver specifies forwarding
destinations by senders.

• Depending on the options installed, some functions cannot be registered. For details, see "Functions
Requiring Optional Configurations", Getting Started .
• The names of programs given above are just examples. You can assign any name to a program
according to your objectives.
• Depending on your business details or the type of documents to be scanned, registering a program
cannot be recommended.

Turning On/Off the Power

Turning On/Off the Power
The main power switch is on the left side of the machine. When this switch is turned on, the main power
turns on and the main power indicator on the right side of the control panel lights up. When this switch is
turned off, the main power turns off and the main power indicator on the right side of the control panel
goes out. When this is done, machine power is off. When the fax unit is installed, fax files in memory
may be lost if you turn this switch off. Use this switch only when necessary.
Confirm how much power the options draw, and then plug them into an outlet that is nearby but
separate from the outlet that the main machine is plugged into.

Turning On the Main Power
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Open the main power switch cover, and push the main power switch.
The main power indicator goes on.

CUV135

Turning Off the Main Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.

• Do not turn off the power while the machine is in operation.
• Do not hold down the main power switch while turning off the main power. Doing so forcibly turns
off the machine's power and may damage the hard disk or memory and cause malfunctions.

2. Getting Started

1. Open the main power switch cover, and then push the main power switch.
The main power indicator goes out. The main power turns off automatically when the machine shuts
down. If the screen on the control panel does not disappear, contact your service representative.

When the Authentication Screen Is Displayed

When the Authentication Screen Is Displayed
If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server
Authentication is active, the authentication screen appears on the display. The machine only becomes
operable after entering your own Login User Name and Login Password. If User Code Authentication is
active, you cannot use the machine until you enter the User Code.
If you can use the machine, you can say that you are logged in. When you go out of the operable state,
you can say that you are logged out. After logging in the machine, be sure to log out of it to prevent
unauthorized usage.
• Ask the user administrator for the Login User Name, Login Password, and User Code. For details
about user authentication, see Security Guide .
• User Code to enter on User Code Authentication is the numerical value registered in the Address
Book as "User Code".

User Code Authentication Using the Control Panel
This section explains the procedure for logging in to the machine using the control panel while User
Code Authentication is active.
If User Code Authentication is active, a screen prompting you to enter a User Code appears.
1. Enter a User Code (up to eight digits), and then press [OK].

Logging In Using the Control Panel
This section explains the procedure for logging in to the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.

2. Getting Started

1. Press [Login].

2. Enter a Login User Name, and then press [OK].
3. Enter a Login Password, and then press [OK].
When the user is authenticated, the screen for the function you are using appears.

Logging Out Using the Control Panel
This section explains the procedure for logging out the machine when Basic Authentication, Windows
Authentication, LDAP Authentication, or Integration Server Authentication is set.
• To prevent use of the machine by unauthorized persons, always log out when you have finished
using the machine.
1. Press the [Login/Logout] key.

CJS040

2. Press [Yes].

Placing Originals

Placing Originals
Placing Originals on the Exposure Glass

• Keep your hands away from the hinges and exposure glass when lowering the ADF. Not doing
so may result in an injury if your hands or fingers are pinched.

• Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged.
1. Lift the ADF.
Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be
detected correctly.
2. Place the original face down on the exposure glass. The original should be aligned to the
rear left corner.
Start with the first page to be scanned.

CVA049

1. Positioning mark

3. Lower the ADF.

Placing Originals in the Auto Document Feeder
Be sure not to block the sensor or load the original untidily. Doing so may cause the machine to detect
the size of the original incorrectly or display a paper misfeed message. Also, be sure not to place
originals or other objects on the top cover. Doing so may cause a malfunction.

2. Getting Started

CVA052

1. Sensors

1. Adjust the original guide to the original size.
2. Place the aligned originals squarely face up in the ADF.
Do not stack originals beyond the limit mark.
The first page should be on the top.

1
2

CVA053

1. Limit mark
2. Original guide

3. Copy
This chapter describes frequently used copier functions and operations. For the information not included
in this chapter, see Copy/ Document Server on the supplied CD-ROM.

Basic Procedure
To make copies of originals, place them on the exposure glass or in the ADF.
When placing the original on the exposure glass, start with the first page to be copied. When placing
the original in the ADF, place them so that the first page is on the top.
For details about how to place the original on the exposure glass, see page 53 "Placing Originals on
the Exposure Glass".
For details about how to place the original in the ADF, see page 53 "Placing Originals in the Auto
Document Feeder".
To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight
of the paper you are using. For details, see "Tray Paper Settings", Connecting the Machine/ System
Settings .
1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on
the [Home] screen.

CJS113

2. Make sure that no previous settings remain.
When there are previous settings remaining, press the [Reset] key.
3. Place the originals.
4. Make desired settings.
5. Enter the number of copies with the number keys.
The maximum copy quantity that can be entered is 9999.

3. Copy

6. Press the [Start] key.
When placing the original on the exposure glass, press the [ ] key after all originals are scanned.
Some functions such as Batch mode may require that you press the [ ] key when placing originals
in the ADF. Follow the messages that appear on screen.
7. When the copy job is finished, press the [Reset] key to clear the settings.

Auto Reduce / Enlarge

Auto Reduce / Enlarge
The machine automatically detects the original size and then selects an appropriate reproduction ratio
based on the paper size you select.

CKN008

• If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge]
is canceled and the image cannot be rotated automatically.
This is useful to copy different size originals to the same size paper.
If the orientation in which your original is placed is different from that of the paper you are copying onto,
the machine rotates the original image by 90 degrees and fits it on the copy paper (Rotate Copy). For
example, to reduce A3 (11 × 17) originals to fit onto A4 (81/2 × 11) paper, select a paper tray
containing A4 (81/2 × 11) paper, and then press [Auto Reduce / Enlarge]. The image is
automatically rotated. For details about Rotate Copy, see "Rotate Copy", Copy/ Document Server .
The original sizes and orientations you can use with this function are as follows:
(mainly Europe and Asia)
Original location

Original size and orientation
, A5 , 81/2 × 13

Exposure glass

A3 , B4 JIS , A4

, B5 JIS

ADF

A3 , B4 JIS , A4
× 17 , 81/2 × 11

, B5 JIS
, A5
, 81/2 × 13

, B6 JIS

, 11

(mainly North America)
Original location

Original size and orientation

Exposure glass

11 × 17 , 81/2 × 14 , 81/2 × 11

, 51/2 × 81/2

ADF

11 × 17 , 81/2 × 14 , 81/2 × 11
, 51/2 × 81/2
1
1
, 10 × 14 , 7 /4 × 10 /2 , A3 , A4

3. Copy

1. Press [Auto Reduce / Enlarge].

2. Select the paper size.
3. Place the originals, and then press the [Start] key.

Duplex Copying

Duplex Copying
Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is
shifted to allow for the binding margin.

CKN009

There are two types of Duplex.
1 Sided

2 Sided

Copies two 1-sided pages on one 2-sided page.
2 Sided

2 Sided

Copies one 2-sided page on one 2-sided page.
The resulting copy image will differ according to the orientation in which you place your originals ( or
).
Original orientation and completed copies
To copy on both sides of the paper, select the original and copy orientation according to how you
want the printout to appear.
Original

Placing originals

Original
Orientation

Orientation

Copy

Top to Top

Top to Bottom

3. Copy

Original

Placing originals

Original
Orientation

Orientation

Copy

Top to Top

Top to Bottom

1. Press [Dup./Combine/Series].

2. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex].
3. Select [1 Sided 2 Sided] or [2 Sided
document to be output.

2 Sided] according to how you want the

To change the original or copy orientation, press [Orientation].

4. Press [OK].
5. Place the originals.
6. Press [Special Original].

Duplex Copying

7. Select the original orientation, and then press [OK].

8. Press the [Start] key.

Specifying the Original and Copy Orientation
Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto
both sides of the paper.
• Top to Top

CKN011

• Top to Bottom

CKN012

1. Press [Orientation].

3. Copy

2. Select [Top to Top] or [Top to Bottom] for [Original:] if the original is two-sided.

3. Select [Top to Top] or [Top to Bottom] for [Copy:].
4. Press [OK].

Combined Copying

Combined Copying
This mode can be used to select a reproduction ratio automatically and copy the originals onto a single
sheet of copy paper.
The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is
different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to
make copies properly.
Orientation of the original and image position of Combine
The image position of Combine differs according to original orientation and the number of originals
to be combined.
• Portrait ( ) originals

CKN015

• Landscape ( ) originals

CKN016

Placing originals (originals placed in the ADF)
The default value for the copy order in the Combine function is [From Left to Right]. To copy
originals from right to left in the ADF, place them upside down.
• Originals read from left to right

3. Copy

CKN010

• Originals read from right to left

CKN017

One-Sided Combine
Combine several pages onto one side of a sheet.

CKN014

There are six types of One-Sided Combine.
1 Sided 2 Originals

Combine 1 Side

Copies two 1-sided originals to one side of a sheet.
1 Sided 4 Originals

Combine 1 Side

Copies four 1-sided originals to one side of a sheet.
1 Sided 8 Originals

Combine 1 Side

Copies eight 1-sided originals to one side of a sheet.
2 Sided 2 Pages

Combine 1 Side

Copies one 2-sided original to one side of a sheet.
64

Combined Copying

2 Sided 4 Pages

Combine 1 Side

Copies two 2-sided originals to one side of a sheet.
2 Sided 8 Pages

Combine 1 Side

Copies four 2-sided originals to one side of a sheet.
1. Press [Dup./Combine/Series].

2. Press [Combine].
3. Select [1 Sided] or [2 Sided] for [Original:].
If you selected [2 Sided], you can change the orientation.

4. Press [Combine 1 Side].
5. Select the number of originals to combine.
6. Press [OK].
7. Select the paper size.
8. Place the originals, and then press the [Start] key.

Two-Sided Combine
Combines various pages of originals onto two sides of one sheet.

3. Copy

CKN074

There are six types of Two-Sided Combine.
1 Sided 4 Originals

Combine 2 Sides

Copies four 1-sided originals to one sheet with two pages per side.
1 Sided 8 Originals

Combine 2 Sides

Copies eight 1-sided originals to one sheet with four pages per side.
1 Sided 16 Originals

Combine 2 Sides

Copies 16 1-sided originals to one sheet with eight pages per side.
2 Sided 4 Pages

Combine 2 Sides

Copies two 2-sided originals to one sheet with two pages per side.
2 Sided 8 Pages

Combine 2 Sides

Copies four 2-sided originals to one sheet with four pages per side.
2 Sided 16 Pages

Combine 2 Sides

Copies eight 2-sided originals to one sheet with eight pages per side.
1. Press [Dup./Combine/Series].

2. Press [Combine].

Combined Copying

3. Select [1 Sided] or [2 Sided] for [Original:].

4. Press [Combine 2 Sides].
5. Press [Orientation].
6. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press
[OK].
7. Select the number of originals to combine.
8. Press [OK].
9. Select the paper size.
10. Place the originals, and then press the [Start] key.

3. Copy

Copying onto Custom Size Paper from the
Bypass Tray
Paper that has a horizontal length of 139.7–487.7 mm (5.50–19.20 inches) and a vertical length of
90.0–330.2 mm (3.55–13.00 inches) can be fed in from the bypass tray. Note however that the
limitation on the horizontal and vertical length range will vary depending on which options are installed.
• When prints are delivered to the upper tray of Finisher SR4110:
Horizontal length: 139.7–487.7 mm (5.50–19.20 inches), vertical length: 100.0–330.2 mm
(3.94–13.00 inches)
• When prints are delivered to the shift tray of Finisher SR4110:
Horizontal length: 139.7–487.7 mm (5.50–19.20 inches), vertical length: 139.0–330.2 mm
(5.48–13.00 inches)
1. Load the paper face up in the bypass tray.
The bypass tray (

) is automatically selected.

2. Press the [ ] key.
3. Press [Paper Size].
4. Press [Custom Size].
5. Enter the horizontal size with the number keys, and then press [ ].

6. Enter the vertical size with the number keys, and then press [ ].
7. Press [OK] twice.
8. Place the originals, and then press the [Start] key.

Copying onto Envelopes

Copying onto Envelopes
This section describes how to copy onto regular size and custom size envelopes. Place the original on
the exposure glass and place the envelope in the bypass tray or paper tray.
Specify the thickness of the paper according to the weight of the envelopes you are printing on. For
details about the relationship between paper weight and paper thickness and the sizes of envelopes that
can be used, see page 146 "Recommended Paper Sizes and Types".
For details about how to handle envelopes, supported envelope types, and how to load envelopes, see
page 159 "Envelopes".
• The Duplex function cannot be used with envelopes. If the Duplex function is specified, press [1
sided 2 sided:TtoT] to cancel the setting.
To copy onto custom size envelopes, you must specify the envelope's dimensions. Specify the horizontal
and vertical length of the envelope.

CJF005

: Horizontal
: Vertical
Be sure to include the fully open flap in the horizontal dimension.

Copying onto Envelopes from the Bypass Tray
Before using this function, select [Envelope] for the paper type under [Tray Paper Settings] in User Tools.
For details, see "Tray Paper Settings", Connecting the Machine/ System Settings .

3. Copy

1. Load the envelopes face up in the bypass tray.
The bypass tray (

) is automatically selected.

2. Press the [ ] key.
3. Press [Paper Size].
4. Specify the envelope size, and then press [OK] twice.
5. Place the originals, and then press the [Start] key.

Copying onto Envelopes from the Paper Tray
Before using this function, specify the paper size and type under [Tray Paper Settings] in User Tools. For
the paper type, select [Envelope]. For details, see "Tray Paper Settings", Connecting the Machine/
System Settings .
1. Select the paper tray where the envelopes are loaded.

2. Place the originals, and then press the [Start] key.

Sort

Sort
The machine assembles copies as sets in sequential order.
• You cannot use the bypass tray with Rotate Sort.
Sort/Shift Sort
Copies are assembled as sets in sequential order.
To use Shift Sort, a finisher is required. Each time the copies of one set or a job are delivered, the
next copy is shifted to separate each set or job.

CKN018

Rotate Sort
Every other copy set is rotated by 90 degrees (

) and delivered to the copy tray.

CKN019

To use the Rotate Sort function, two paper trays loaded with paper of the same size and type, but in
different orientation (
), are required.
For details, see "Tray Paper Settings", Connecting the Machine/ System Settings

3. Copy

1. Press [Finishing].

2. Press [Finisher].
3. Select [Sort] or [Rotate Sort], and then press [OK].

4. Enter the number of copy sets using the number keys.
5. Place the originals.
To confirm the type of finishing, press the [Sample Copy] key.
6. Press the [Start] key.

Changing the Number of Sets
You can change the number of copy sets during copying.
• This function can be used only when the Sort function is selected.
1. While "Copying..." is displayed, press the [Stop] key.

Sort

2. Enter the number of copy sets with the number keys.

3. Press [Continue].
Copying starts again.

3. Copy

Storing Data in the Document Server
The Document Server enables you to store documents being read with the copy feature on the hard disk
of this machine. Thus you can print them later applying necessary conditions.
You can check the stored documents on the Document Server screen. For details about the Document
Server, see page 115 "Storing Data".
1. Press [Store File].

2. Enter a file name, user name, or password if necessary.
3. Specify a folder in which to store the document if necessary.
4. Press [OK].
5. Place the originals.
6. Make the scanning settings for the original.
7. Press the [Start] key.
Stores scanned originals in memory and makes one set of copies. If you want to store another
document, do so after copying is complete.

4. Fax
This chapter describes frequently used facsimile functions and operations. For the information not
included in this chapter, see Fax on the supplied CD-ROM.

Basic Procedure for Transmissions (Memory
Transmission)
This section describes the basic procedure for transmitting documents using Memory Transmission.
You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations. Multiple types of destination
can be specified simultaneously.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
• If there is a power failure (the main power switch is turned off) or the machine is unplugged for
about one hour, all the documents stored in memory are deleted. As soon as the main power
switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See
"When an Error Is Notified via a Report or E-mail", Troubleshooting .
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.

CJS113

2. Make sure "Ready" appears on the screen.

4. Fax

3. Make sure [Immed. TX] is not highlighted.

4. Place the original into the ADF.
5. Make the scan settings such as scan size and resolution.

6. Configure the transmission settings such as [TX Mode] as necessary.
7. Specify a destination.
You can enter the destination's number or address directly or select from the Address Book by
pressing the destination key.
If you make a mistake, press the [Clear] key, and then enter again.

8. When sending the same original to several destinations (broadcasting), specify the next
destination.

Basic Procedure for Transmissions (Memory Transmission)

9. If you send documents to Internet Fax or e-mail destinations or enable the E-mail TX
Results function, specify a sender.
10. Press the [Start] key.

Sending Originals Using the Exposure Glass (Memory Transmission)
1. Make sure [Immed. TX] is not highlighted.

2. Place the first page of the original face down on the exposure glass.
3. Specify a destination.
4. Make the scan settings you require.
5. Press the [Start] key.
6. Place the next original on the exposure glass within 60 seconds when you send multiple
originals, and then repeat steps 4 and 5.
Repeat this step for each page.

7. Press the [ ] key.
The machine dials the destination and starts transmission.

4. Fax

Registering a Fax Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ Next].
8. Press the key for the classification you want to use under "Select Title".

The keys you can select are as follows:
• [Frequent]: Added to the page that is displayed first.
• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
9. Press [Fax Dest.].
10. Press [Change] under "Fax Destination".

Basic Procedure for Transmissions (Memory Transmission)

11. Enter the fax number using the number keys, and then press [OK].

12. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode".
13. Press [OK].
14. Press [Exit].
15. Press the [User Tools/Counter] key.

Deleting a Fax Destination

• If you delete a destination that is a specified delivery destination, messages to its registered
Personal Box, for example, cannot be delivered. Be sure to check the settings in the fax function
before deleting any destinations.
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Select the name whose fax destination you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IPFax destination.
5. Press [Fax Dest.].
6. Press [Change] under "Fax Destination".

4. Fax

7. Press [Delete All], and then press [OK] under "Fax Destination".

8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.

Transmitting while Checking Connection to Destination (Immediate Transmission)

Transmitting while Checking Connection to
Destination (Immediate Transmission)
Using Immediate Transmission, you can send documents while checking the connection to the
destination.
You can specify fax or IP-Fax destinations.
If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the
transmission mode is automatically switched to Memory Transmission.
• It is recommended that you call the receivers and confirm with them when sending important
documents.
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon on
the [Home] screen.

CJS113

2. Make sure "Ready" appears on the screen.
3. Press [Immed. TX].

4. Place the original into the ADF.
5. Select the scan settings you require.

4. Fax

6. Specify a destination.
If you make a mistake, press the [Clear] key, and then enter again.
7. Press the [Start] key.

Sending Originals Using the Exposure Glass (Immediate Transmission)
1. Press [Immed. TX].

2. Place the first page face down on the exposure glass.
3. Specify a destination.
4. Make the scan settings you require.
5. Press the [Start] key.
6. Place the next original on the exposure glass within 10 seconds when you send multiple
originals, and then repeat steps 4 and 5.
Repeat this step for each page.

7. Press the [ ] key.

Canceling a Transmission

Canceling a Transmission
This section explains how to cancel a fax transmission.

Canceling a Transmission Before the Original Is Scanned
Use this procedure to cancel a transmission before pressing the [Start] key.
1. Press the [Reset] key.

CUH002

Canceling a Transmission While the Original Is Being Scanned
Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
If you cancel a transmission using the standard memory transmission function, you need to follow a
different procedure to cancel the transmission. See page 84 "Canceling a Transmission After the
Original Is Scanned".
1. Press the [Stop] key.

CJN024

4. Fax

2. Press [Cancel Scanning] or [Cancel TX].
Depending on the transmission mode and function you use, either [Cancel Scanning] or [Cancel
TX] is displayed.

Canceling a Transmission After the Original Is Scanned
Use this procedure to cancel a transmission after the original is scanned.
You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit.
All the scanned data is deleted from memory.
1. Press the [Stop] key.

CJN024

You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File].
2. Press [Standby File List].
To cancel transmission of a file stored in the memory, press the [File List] tab.
3. Select the file you want to cancel.
If the desired file is not shown, press [ ] or [ ] to find it.
4. Press [Stop Transmission].
5. Press [OK].
To cancel another file, repeat steps 3 through 5.
6. Press [Exit].
After pressing [Check / Stop Transmission File] under [TX/RX Status / Print] in step 1, press [Exit]
twice.

Storing a Document

Storing a Document
You can store and send a document at the same time. You can also just store a document.
The following information can be set for the stored documents as necessary:
User Name
You can set this function if necessary to know who and what departments stored documents in the
machine. A user name can be selected from the Address Book or entered manually.
File Name
You can specify a name for a stored document. If you do not specify a name, scanned documents
will be automatically assigned names such as "FAX0001" or "FAX0002".
Password
You can set this function so as not to send to unspecified people. A four to eight digit number can
be specified as a password.
You can also change the file information after storing files.
1. Place the original, and then specify the scan settings you require.
Specify the [Original Orientation] setting correctly. If you do not, the top/bottom orientation of the
original will not be displayed correctly in the preview.
2. Press [Store File].

3. Select [Send & Store] or [Store Only].
Select [Send & Store] to send documents after they are stored.
Select [Store Only] to store documents.

4. Fax

4. Set the user name, file name, and password as necessary.

• User Name
Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
• File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password using the number keys, and then press [OK]. Re-enter the
password for confirmation, and then press [OK].
5. Press [OK].
6. If you have selected [Send & Store], specify the receiver.
7. Press the [Start] key.

Sending Stored Documents
The machine sends documents stored with the facsimile function in the Document Server.
The documents stored in the Document Server can be sent again and again until they are deleted.
The stored documents are sent with the scan settings made when they were stored.
You cannot use the following transmission methods:
• Immediate Transmission
• Parallel Memory Transmission
• On Hook Dial
• Manual Dial

Storing a Document

1. Press [Select Stored File].

2. Select the documents to be sent.
When multiple documents are selected, they are sent in the order of selection.
• Press [User Name] to place the documents in order by programmed user name.
• Press [File Name] to place the documents in alphabetical order.
• Press [Date] to place the documents in order of programmed date.
• Press [Queue] to arrange the order of the documents to be sent.
To view details about stored documents, press [Details].
Press the Thumbnails key to switch the screen to thumbnail display.
3. If you select a document with a password, enter the password using the number keys,
and then press [OK].
4. When you want to add your originals to stored documents and send them all at once,
press [Original Stored File] or [Stored file Original].
When [Original Stored File] is pressed, the machine sends the originals, and then stored files.
When [Stored file Original] is pressed, the machine sends the stored files, and then originals.
5. Press [OK].
6. To add an original to stored documents, place the original, and then select any scan
settings you require.
7. Specify the destination, and then press the [Start] key.

4. Fax

Printing the Journal Manually
To print the Journal manually, select the printing method: [All], [Print per File No.], or [Print per User].
All
Prints the results of communications in the order made.
Print per File No.
Prints only the results of communications specified by file number.
Print per User
Prints the results of communications by individual senders.
1. Press [TX/RX Status / Print].

2. Press [Print Journal].
3. Select the printing method.
4. If you selected [Print per File No.] in step 3, enter a 4-digit file number using the number
keys.
5. If you selected [Print per User] in step 3, select a user from the list, and then press [OK].
6. Press the [Start] key.
7. Press [Exit] twice.

5. Print
This chapter describes frequently used printer functions and operations. For the information not included
in this chapter, see Print on the supplied CD-ROM.

Quick Install
You can install the printer drivers easily from the CD-ROM provided with this machine.
Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard
TCP/IP port will be set.
• Manage Printers permission is required to install the drivers. Log on as an Administrators group
member.
1. Quit all applications. (Do not close this manual.)
2. Insert the provided CD-ROM into the computer's CD-ROM drive.
If the [AutoPlay] dialog box appears, click [Run AUTORUN.EXE].
If you are using a computer that is running Windows 8 or Windows Server 2012, click the drive
and CD-ROM names when these appear in the upper right corner of the screen, and then click
[Run SETUP.EXE].
3. Select an interface language, and then click [OK].
4. Click [Quick Install].
5. The software license agreement appears in the [License Agreement] dialog box. After
reading the agreement, click [I accept the agreement.], and then click [Next].
6. Click [Next].
7. Select the machine model you want to use in the [Select Printer] dialog box.
8. Click [Install].
9. Configure the user code, default printer, and shared printer as necessary.
10. Click [Continue].
The installation starts.
If the [User Account Control] dialog box appears, and then click [Yes] or [Continue].
11. Click [Finish].
When you are prompted to restart your computer, restart it by following the instructions that
appear.
12. Click [Exit] in the first window of the installer, and then take out the CD-ROM.

5. Print

Displaying the Printer Driver Properties
This section explains how to open the printer driver properties from [Devices and Printers].
• Manage Printers permission is required to change the printer settings. Log on as an Administrators
group member.
• You cannot change the machine default settings for individual users. Settings made in the printer
properties dialog box are applied to all users.
1. On the [Start] menu, click [Devices and Printers].
2. Right-click the icon of the printer you want to use.
3. Click [Printer properties].

Standard Printing

Standard Printing
• The default setting is 2 sided printing. If you want to print on only one side, select [Off] for the 2
sided printing setting.
• If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an
error message might appear when the print job is complete. In this case, check if the document was
printed.

When Using the PCL 6 Printer Driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, select [Normal Print].
5. In the "Document Size:" list, select the size of the original to be printed.
6. In the "Orientation:" list, select [Portrait] or [Landscape] as the orientation of the original.
7. In the "Input Tray:" list, select the paper tray that contains the paper you want to print
onto.
If you select [Auto Tray Select] in the "Input Tray:" list, the source tray is automatically selected
according to the paper size and type specified.
8. In the "Paper Type:" list, select the type of paper that is loaded in the paper tray.
9. Select [Color] or [Black and White] in the "Color/ Black and White:" list.
10. If you want to print multiple copies, specify a number of sets in the "Copies:" box.
11. Click [OK].
12. Start printing from the application's [Print] dialog box.

5. Print

Printing on Both Sides of Sheets
This section explains how to print on both sides of each page using the printer driver.
• The types of paper that can be printed on both sides are as follows:
• Plain 1 (66 to 74 g/m2), Plain 2 (74.1 to 100.9 g/m2), Recycled, Special 1, Special 2,
Special 3, Middle Thick (101 to 127.4 g/m2), Thick 1 (127.5 to 150 g/m2), Thick 2
(150.1 to 216 g/m2), Thick 3 (216.1 to 256 g/m2), Thin (52.3 to 65.9 g/m2), Color,
Letterhead, Preprinted, Prepunched, Bond, Cardstock, Coated

When Using the PCL 6 Printer Driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
4. Click the [Detailed Settings] tab.
5. In the "Menu:" box, click the [Edit] icon.
6. Select the method for binding the output pages in the "2 sided:" list.
7. Change any other print settings if necessary.
8. Click [OK].
9. Start printing from the application's [Print] dialog box.

Types of 2 Sided Printing
You can select which way the bound pages open by specifying which edge to bind.
Orientation

Portrait

Landscape

Open to Left

Open to Top

Combining Multiple Pages into Single Page

Combining Multiple Pages into Single Page
This section explains how to print multiple pages onto a single sheet. The combine printing function
allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet.

When Using the PCL 6 Printer Driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].
4. Click the [Detailed Settings] tab.
5. In the "Menu:" box, click the [Edit] icon.
6. Select the combination pattern in the "Layout:" list, and then specify the method for
combining pages in the "Page Order:" list.
To draw a border line around each page, select [Draw Frame Border].
7. Change any other print settings if necessary.
8. Click [OK].
9. Start printing from the application's [Print] dialog box.

Types of Combine Printing
This function allows you to print 2, 4, 6, 9, or 16 pages at reduced size onto a single sheet and to
specify a page ordering pattern for the combination. When combining 4 or more pages onto a single
sheet of paper, four patterns are available.
The following illustrations show example page ordering patterns for 2- and 4-page combinations.
2 Pages per Sheet
Orientation

From Left to Right/Top to
Bottom

From Right to Left/Top to
Bottom

Portrait

Landscape

5. Print

4 Pages per Sheet
Right, then Down

Down, then Right

Left, then Down

Down, then Left

Printing on Envelopes

Printing on Envelopes
Configure the paper settings appropriately using both the printer driver and the control panel.

Configuring Envelope Settings Using the Control Panel
1. Load envelopes in the paper tray.
2. Press the [User Tools/Counter] key.

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3. Press [Tray Paper Settings].
4. Select the paper size setting of the paper tray in which the envelopes are loaded.
5. Select the envelope size, and then press [OK].
6. Press [ Next].
7. Select the paper type setting of the paper tray in which the envelopes are loaded.
8. Press [Envelope] in the "Paper Type" area, and then select the appropriate item in the
"Paper Thickness" area.
9. Press [OK].
10. Press the [User Tools/Counter] key.

Printing on Envelopes Using the Printer Driver
When using the PCL 6 printer driver
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the [Select Printer] list, select the printer you want to use.
3. Click [Preferences].

5. Print

4. In the "Document Size:" list, select the envelope size.
5. In the "Input Tray:" list, select the paper tray where the envelopes are loaded.
6. In the "Paper Type:" list, select [Envelope].
7. Change any other print settings if necessary.
8. Click [OK].
9. Start printing from the application's [Print] dialog box.

Saving and Printing Using the Document Server

Saving and Printing Using the Document
Server
The Document Server enables you to store documents on the machine's hard disk, and allows you to edit
and print them as necessary.
• Applications with their own drivers, such as PageMaker, do not support this function.
• Do not cancel the file transfer process while the data is being sent to the Document Server. The
process may not be canceled properly. If you accidentally cancel a print job, use the control panel
of the machine to delete the transferred data. For details about how to delete documents that are
stored in the Document Server, see "Deleting a Stored Document", Copy/ Document Server , or
Web Image Monitor Help.
• Up to 3,000 files can be stored in the Document Server. New files cannot be stored when 3,000
files have already been stored. Even if less than 3,000 files are stored, new files cannot be stored
when
• The number of pages in a document exceeds 3,000.
• The total number of stored pages in the machine and the sent data has reached 15,000 (It
may be fewer depending on the print data).
• The hard disk is full.
You can send data created on a client computer to the Document Server.

Storing Documents in Document Server

• If the machine's hard disk is used for purposes other than the Document Server, the maximum
number of the documents that can be stored in the server may be less than the number described in
the specification.
1. Click the WordPad menu button in the upper left corner of the window, and then click
[Print].
2. In the "Select Printer" list, select the printer you want to use.
3. Click [Preferences].
4. In the "Job Type:" list, click [Document Server].
5. Click [Details...].
6. Enter a user ID, file name, password, and user name as required.

5. Print

7. Specify the folder number to store the document in the "Folder Number" box.
When "0" is specified in the "Folder Number:" box, documents will be saved in the Shared folder.
8. If the folder is protected by a password, enter the password in the "Folder Password:"
box.
9. Click [OK].
10. Change any other print settings if necessary.
11. Click [OK].
12. Start printing from the application's [Print] dialog box.
• You can print the documents stored in the Document Server using the control panel.

Managing Documents Stored in Document Server
When this machine is configured as a network printer using TCP/IP, you can view or delete the
documents stored in the machine's Document Server using DeskTopBinder or Web Image Monitor from
a client computer connected to the network. You can print and operate this machine remotely without
operating the control panel.

6. Scan
This chapter describes frequently used scanner functions and operations. For the information not
included in this chapter, see Scan on the supplied CD-ROM.

Basic Procedure When Using Scan to Folder
• Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan
and confirm the details of the destination computer. Also refer to "Registering Folders", Connecting
the Machine/ System Settings, and register the address of the destination computer to the address
book.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.

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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Press the [Folder] tab.

4. Place originals.

6. Scan

5. If necessary, specify the scan settings according to the original to be scanned.

Creating a Shared Folder on a Computer Running Windows/Confirming a
Computer's Information
The following procedures explain how to create a shared folder on a computer running Windows, and
how to confirm the computer's information. In these examples, Windows 7 Ultimate is the operating
system, and the computer is a member in a network domain. Write down the confirmed information.

Step 1: Confirming the user name and computer name
Confirm the user name and the name of the computer you will send scanned documents to.
1. On the [Start] menu, point to [All Programs], then [Accessories], and then click on
[Command Prompt].
2. Enter the command "ipconfig/all", and then press the [Enter] key.
3. Confirm the name of the computer.
The computer's name is displayed under [Host Name].
You can also confirm the IPv4 address. The address displayed under [IPv4 Address] is the IPv4
address of the computer.
4. Next, enter the command "set user", and then press the [Enter] key. (Be sure to put a
space between "set" and "user".)
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Basic Procedure When Using Scan to Folder

5. Confirm the user name.
The user name is displayed under [USERNAME].

Step 2: Creating a shared folder on a computer running Microsoft Windows
Create a shared destination folder in Windows and enable sharing. In the following procedure, a
computer which is running under Windows 7 Ultimate and participating in a domain is used as an
example.
• You must log in as an Administrators group member to create a shared folder.
• If "Everyone" is left selected in step 6, the created shared folder will be accessible by all users. This
is a security risk, so we recommend that you give access rights only to specific users. Use the
following procedure to remove "Everyone" and specify user access rights.
1. Create a folder, just as you would create a normal folder, in a location of your choice on
the computer.
2. Right-click the folder, and then click [Properties].
When using Windows XP, right-click the folder, and then click [Sharing and Security].
3. On the [Sharing] tab, select [Advanced Sharing...].
When using Windows XP, on the [Sharing] tab, select [Share this folder].
Proceed to step 5.
4. Select the [Share this folder] check box.
5. Click [Permissions].
6. In the [Group or user names:] list, select "Everyone", and then click [Remove].
7. Click [Add...].
8. In the [Select Users or Groups] window, click [Advanced...].
9. Specify one or more object types, select a location, and then click [Find Now].
10. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
11. In the [Select Users or Groups] window, click [OK].
12. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
Configure the access permissions for each group and user.
13. Click [OK].

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6. Scan

Step 3: Specifying access privileges for the created shared folder
If you want to specify access privileges for the created folder to allow other users or groups to access
the folder, configure the folder as follows:
1. Right-click the folder created in step 2, and then click [Properties].
2. On the [Security] tab, click [Edit...].
3. Click [Add...].
4. In the [Select Users or Groups] window, click [Advanced...].
5. Specify one or more object types, select a location, and then click [Find Now].
6. From the list of results, select the groups and users you want to grant access to, and then
click [OK].
7. In the [Select Users or Groups] window, click [OK].
8. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
of the permissions list, select either the [Full Control] or [Change] check box.
9. Press [OK] twice.

Registering an SMB Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ Next].
8. Press the key for the classification you want to use under "Select Title".

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Basic Procedure When Using Scan to Folder

10. Press [Specify Other Auth. Info] on the right side of "Folder Authentication".
When [Do not Specify] is selected, the SMB User Name and SMB Password that you have
specified in "Default User Name / Password (Send)" of File Transfer settings are applied.
11. Press [Change] under "Login User Name".
12. Enter the login user name of the destination computer, and then press [OK].
13. Press [Change] under "Login Password".
14. Enter the password of the destination computer, and then press [OK].
15. Enter the password again to confirm, and then press [OK].
16. Press [Folder].
17. Check that [SMB] is selected.

18. Press [Change] or [Browse Network], and then specify the folder.
To specify a folder, you can either enter the path manually or locate the folder by browsing the
network.
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6. Scan

19. Press [Connection Test] to check the path is set correctly.
20. Press [Exit].
If the connection test fails, check the settings, and then try again.
21. Press [OK].
22. Press [Exit].
23. Press the [User Tools/Counter] key.

Locating the SMB folder manually
1. Press [Change] under "Path".
2. Enter the path where the folder is located.
For example: if the name of the destination computer is "User", and the folder name is "Share", the
path will be \\User\Share.

If the network does not allow automatic obtaining of IP addresses, include the destination
computer's IP address in the path. For example: if the IP address of the destination computer is
"192.168.0.191", and the folder name is "Share", the path will be \\192.168.0.191\Share.
3. Press [OK].
If the format of the entered path is not correct, a message appears. Press [Exit], and then enter the
path again.

Locating the SMB folder using Browse Network
1. Press [Browse Network].
The client computers sharing the same network as the machine appear.
Network display only lists client computers you are authorized to access.
2. Select the group that contains the destination computer.

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Basic Procedure When Using Scan to Folder

3. Select the computer name of the destination computer.
Shared folders under it appear.

You can press [Up One Level] to switch between levels.
4. Select the folder you want to register.
5. Press [OK].

Deleting an SMB Registered Folder
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Select the name whose folder you want to delete.
Press the name key, or enter the registered number using the number keys.
You can search by the registered name, user code, fax number, folder name, e-mail address, or IPFax destination.
5. Press [Folder].
6. Press the protocol which is not currently selected.
A confirmation message appears.
7. Press [Yes].
8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.

105

6. Scan

Entering the Path to the Destination Manually
1. Press [Manual Entry].

2. Press [SMB].
3. Press [Manual Entry] on the right side of the path field.
4. Enter the path for the folder.
In the following example path, the shared folder name is "user" and the computer name is
"desk01":
\\desk01\user
5. Press [OK].
6. Depending on the destination setting, enter the user name for logging in to the computer.
Press [Manual Entry] to the right of the user name field to display the soft keyboard.
7. Depending on the destination setting, enter the password for logging in to the computer.
Press [Manual Entry] for the password to display the soft keyboard.
8. Press [Connection Test].
A connection test is performed to check whether the specified shared folder exists.
9. Check the connection test result, and then press [Exit].
10. Press [OK].

106

Basic Procedure for Sending Scan Files by E-mail

Basic Procedure for Sending Scan Files by Email
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.

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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Press the [E-mail] tab.

4. Place originals.
5. If necessary, specify the scan settings according to the original to be scanned.

107

6. Scan

Example: Scanning the document in color/duplex mode, and saving as a PDF file.
• Press [Scan Settings], and then press [Full Color: Text / Photo] in the [Original Type] tab.
• Press [Original Feed Type], and then press [2 Sided Original].
• Press [PDF] under [Send File Type / Name].
6. Specify the destination.
You can specify multiple destinations.
7. To specify the e-mail sender, press [Sender Name], and then press [OK].
8. To use Message Disposition Notification, press [Recept. Notice].
If you select [Recept. Notice], the selected e-mail sender will receive e-mail notification when the email recipient has opened the e-mail.
9. Press the [Start] key.

Registering an E-mail Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Press [New Program].
5. Press [Change] under "Name".
The name entry display appears.
6. Enter the name, and then press [OK].
7. Press [ Next].
8. Press the key for the classification you want to use under "Select Title".

The keys you can select are as follows:
• [Frequent]: Added to the page that is displayed first.

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Basic Procedure for Sending Scan Files by E-mail

• [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the
list of items in the selected title.
You can select [Frequent] and one more key for each title.
9. Press [E-mail].
10. Press [Change] under "E-mail Address".

11. Enter the e-mail address.

12. Press [OK].
13. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only].
If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both
Internet fax address display and E-mail address display on the fax function screen, and in the
address display on the scanner function screen.
If [Internet Fax Destination Only] is specified, registered e-mail addresses only appear in Internet
fax display on the fax function screen.
14. If you want to use Internet fax, specify whether or not to use "Send via SMTP Server".
15. Press [OK].
16. Press [Exit].
17. Press the [User Tools/Counter] key.

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6. Scan

Deleting an E-mail Destination
1. Press the [User Tools/Counter] key.
2. Press [Address Book Mangmnt].
3. Check that [Program / Change] is selected.
4. Select the name whose e-mail address you want to delete.
Press the name key, or enter the registered number using the number keys. You can search by the
registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
5. Press [E-mail].
6. Press [Change] under "E-mail Address".
7. Press [Delete All], and then press [OK].
8. Press [OK].
9. Press [Exit].
10. Press the [User Tools/Counter] key.

Entering an E-mail Address Manually
1. Press [Manual Entry].

2. Enter the e-mail address.
3. Press [OK].

110

Basic Procedure for Storing Scan Files

Basic Procedure for Storing Scan Files
• You can specify a password for each stored file. Files that are not password-protected can be
accessed by other users on the same local area network using DeskTopBinder. We recommend
that you protect stored files from unauthorized access by specifying passwords.
• Scan file stored in the machine may be lost if some kind of failure occurs. We advise against using
the hard disk to store important files. The supplier shall not be responsible for any damage that may
result from the loss of files.
1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on
the [Home] screen.

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2. Make sure that no previous settings remain.
If a previous setting remains, press the [Reset] key.
3. Place originals.
4. Press [Store File].

5. Press [Store to HDD].
6. If necessary, specify the stored file's information, such as [User Name], [File Name],
[Password], and [Select Folder].
• User Name
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6. Scan

Press [User Name], and then select a user name. To specify an unregistered user name, press
[Manual Entry], and then enter the name. After specifying a user name, press [OK].
• File Name
Press [File Name], enter a file name, and then press [OK].
• Password
Press [Password], enter a password, and then press [OK]. Re-enter the password for
confirmation, and then press [OK].
• Select Folder
Specify the folder to save the stored files.
7. Press [OK].
8. If necessary, press [Scan Settings] to specify scanner settings such as resolution and scan
size.
9. Press the [Start] key.

Checking a Stored File Selected from the List
This section explains how to preview a file selected from the list of stored files.
1. Press [Select Stored File].

2. Specify the folder in which the stored files are saved.
3. From the list of stored files, select the file you want to check.
You can select more than one file.
4. Press [Preview].

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Specifying the File Type

Specifying the File Type
This section explains the procedure for specifying the file type of a file you want to send.
File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail
or Scan to Folder, and saving files on a memory storage device.
You can select one of the following file types:
• Single Page: [TIFF / JPEG], [PDF]
If you select a single-page file type when scanning multiple originals, one file is created for each
single page and the number of files sent is the same as the number of pages scanned.
• Multi-page: [TIFF], [PDF]
If you select a multi-page file type when scan multiple originals, scanned pages are combined and
sent as a single file.
Selectable file types differ depending on the scan settings and other conditions. For details about
file types, see "Notes About and Limitations of File Types", Scan .
1. Press [Send File Type / Name].

2. Select a file type.

If necessary, configure [PDF File Setting].
3. Press [OK].

113

6. Scan

Specifying Scan Settings
1. Press [Scan Settings].

2. Specify resolution, scan size, and other settings, as required.

3. Press [OK].

114

7. Document Server
This chapter describes frequently used Document Server functions and operations. For the information
not included in this chapter, see Copy/ Document Server on the supplied CD-ROM.

Storing Data
This section describes the procedure for storing documents on the Document Server.
• A document accessed with a correct password remains selected even after operations are
complete, and it can be accessed by other users. After the operation, be sure to press the [Reset]
key to cancel the document selection.
• The user name registered to a stored document in the Document Server is to identify the document
creator and type. It is not to protect confidential documents from others.
• When turning on the fax transmission or scanning by the scanner, make sure that all other
operations are ended.
File Name
A file name such as "COPY0001" and "COPY0002" is automatically attached to the scanned
document. You can change the file name.
User Name
You can register a user name to identify the user or user group that stored the documents. To assign
it, select the user name registered in the Address Book, or enter the name directly. Depending on
the security setting, [Access Privileges] may appear instead of [User Name].
For details about the Address Book, see "Registering Addresses and Users", Connecting the
Machine/ System Settings .
Password
To prevent unauthorized printing, you can specify a password for any stored document. A
protected document can only be accessed if its password is entered. If a password is specified for
the documents, the lock icon appears on the left side of the file name.

115

7. Document Server

1. Press the [Home] key on the top left of the control panel, and press the [Document Server]
icon on the [Home] screen.

CJS113

2. Press [To Scanning Screen].
3. Press [Target Fldr. to Store].
4. Specify a folder in which to store the document, and then press [OK].
5. Press [User Name].
6. Specify a user name, and then press [OK].
The user names shown are names that were registered in the Address Book. To specify a name not
shown in the screen, press [Manual Entry], and then enter a user name.
7. Press [File Name].
8. Enter a file name, and then press [OK].
9. Press [Password].
10. Enter a password with the number keys, and then press [OK].
You can use four to eight digits for the password.
11. For double-check, enter the password again, and then press [OK].
12. Place the original.
13. Specify the original scanning conditions.
14. Press the [Start] key.
The original is scanned. The document is saved in the Document Server.
After scanning, a list of folders will be displayed. If the list does not appear, press [Finish Scanning].

116

Printing Stored Documents

Printing Stored Documents
Prints stored documents on the Document Server.
The items you can specify on the printing screen are as follows:
• Paper tray
• The number of prints
• [Finishing] ([Output], [Finisher], [Folding Unit])
• [Cover/Slip Sheet] ([Front Cover], [Back Cover], [Designate/Chapter], [Slip Sheet])
• [Edit / Stamp] ([Margin Adj.], [Stamp])
• [2 Sided / Book] ([1 Sided Print], [2 Sided Top to Top], [2 Sided Top to Bottom], [Specify Duplex
Pages], [Booklet], [Magazine])
For details about each function, see Copy/ Document Server

1. Select a folder.

2. Select a document to be printed.
3. When printing two or more documents at a time, repeat step 2.
Up to 30 documents can be printed.
4. When specifying printing conditions, press [To Printing Screen], and then configure print
settings.
5. Enter the number of print copies with the number keys.
The maximum quantity that can be entered is 9999.
6. Press the [Start] key.

117

7. Document Server

118

8. Web Image Monitor
This chapter describes frequently used Web Image Monitor functions and operations. For the
information not included in this chapter, see Connecting the Machine/ System Settings on the
supplied CD-ROM or Web Image Monitor Help.

Displaying Top Page
This section explains the Top Page and how to display Web Image Monitor.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(machine's IP address or host name)/" in your Web browser's URL bar.
Top Page of Web Image Monitor appears.
If the machine's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under environment which server
authentication is issued, enter "https://(machine's IP address or host name)/".
Web Image Monitor is divided into the following areas:

2
3
1
4

CVD002

1. Menu area
If you select a menu item, its content will be shown.
2. Header area
The dialog box for switching to the user mode and administrator mode appears, and each mode's menu will
be displayed.

119

8. Web Image Monitor

The link to Help and dialog box for keyword search appears.
3. Refresh/Help
(Refresh): Click
at the upper right in the work area to update the machine information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the machine.
5. Work area
Displays the contents of the item selected in the menu area.

120

9. Adding Paper and Toner
This chapter describes how to load paper into the paper tray and recommended paper sizes and types.

Precautions for Loading Paper
• When loading paper, take care not to trap or injure your fingers.

• Do not stack paper over the limit mark.
• To prevent multiple sheets from being fed at once, fan the paper before loading it.
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding may
occur. Remove any remaining paper, stack them with the new sheets of paper, and then fan the
entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about the paper sizes and types that can be used, see page 146 "Recommended
Paper Sizes and Types".
• You might at times hear a rustling noise from paper moving through the machine. This noise does
not indicate a malfunction.

Fanning the Paper

• If you load coated paper, label paper, OHP transparencies, or thick paper of 150.1–300.0 g/m2
(55.1 lb. Cover–165.0 lb. Index) in the wide LCT, it is important that you fan the sheets thoroughly.
Misfeeds may occur if paper is not fanned thoroughly.

121

9. Adding Paper and Toner

1. Loosen the stack by riffling the sheets.

CVA068

2. Holding its shorter ends, flex the stack back and forth to create space between the sheets.
Repeat this several times.

CVA069

CVA070

122

Precautions for Loading Paper

3. Make sure there is space between the sheets.

CVA071

123

9. Adding Paper and Toner

Loading Paper into Tray 1
(mainly Europe and Asia)
Tray 1 can hold A4 paper only. If you want to print on 81/2 × 11 from Tray 1, contact your service
representative.
(mainly North America)
Tray 1 can hold 81/2 × 11 paper only. If you want to print on A4 from Tray 1, contact your service
representative.
• When paper loaded in the right side of Tray 1 runs out, paper on the left is automatically shifted to
the right. Do not pull out Tray 1 while the tray is moving paper; wait until sounds stop coming from
the tray.
• For the right stack, align the right edge of the paper with the right edge of the tray. For the left
stack, align the left edge of the paper to the left edge of the tray.
1. Carefully pull out the paper tray until it stops.

CVA001

2. Square the paper and load it print side down.
Do not stack paper over the limit mark.
• Whole tray pulled out

CVA002

124

Loading Paper into Tray 1

• Left half of the tray pulled out

CVA003

3. Carefully push the paper tray fully in.
• You can load paper even if Tray 1 is in use. It is okay to pull out the left half of the tray while Tray 1
is in use.

125

9. Adding Paper and Toner

Loading Paper into the A3/11 × 17 Tray Unit
(mainly Europe and Asia)
A3/11 × 17 tray unit can hold A3 paper only. If you want to print on A4
81/2 × 14 , or 81/2 × 11
, contact your service representative.

, B4 JIS , 11 × 17 ,

(mainly North America)
A3/11 × 17 tray unit can hold 11 × 17 paper only. If you want to print on A3 , A4
81/2 × 14 , or 81/2 × 11
, contact your service representative.

, B4 JIS ,

• Check the paper edges are aligned at the right side.
1. Check that paper in the paper tray is not being used, and then pull the tray carefully out
until it stops.

CVA004

2. Square the paper and load it print side down.
Do not stack paper over the limit mark.

CVA005

3. Carefully push the paper tray fully in.

126

Loading Paper into Trays 2 and 3

Loading Paper into Trays 2 and 3
Each paper tray is loaded in the same way.
In the following example procedure, paper is loaded into Tray 2.
• Check the paper edges are aligned at the right side.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the
side fences are squeezed too tightly against the paper, the edges may crease, the paper may
misfeed, or if it weighs between 52.3–65.9g/m2 (14.0–17.9 lb. Bond), it may wrinkle.
1. Check that paper in the paper tray is not being used, and then pull the tray carefully out
until it stops.

CVA006

2. Square the paper and load it print side down.
Do not stack paper over the limit mark.

CVA007

3. Carefully push the paper tray fully in.

127

9. Adding Paper and Toner

• Various sizes of paper can be loaded in Trays 2 and 3 by adjusting the positions of side fences
and end fence. For details, see "Changing the Paper Size in Trays 2 and 3", Paper Specifications
and Adding Paper .
• You can load envelopes in Trays 2 and 3. When loading envelopes, place them in the correct
orientation. For details, see page 159 "Envelopes".

Loading Tab Stock into Trays 2 and 3
• When loading tab stock, always use the tab sheet holder.

CVA008

• Load tab stock so that the side with the tab faces the tab sheet holder.
• When loading tab stock, adjust the end fence position so that the tab sheet holder will fit the tab
stock.

CVA009

128

Loading Paper into the Bypass Tray

Loading Paper into the Bypass Tray
Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that
cannot be loaded in the paper trays.
• The maximum number of sheets you can load at the same time depends on paper type. Do not
stack paper over the limit mark. For the maximum number of sheets you can load, see page 146
"Recommended Paper Sizes and Types".
1. Open the bypass tray.

CVA012

2. Insert the paper print side up as far as it will go into the machine.
3. Align the paper guides to the paper size.
If the guides are not flush against the paper, images might be skewed or paper misfeeds might
occur.

CVA073

• When you use the bypass tray, it is recommended to load the paper in

orientation.

• Certain types of paper might not be detected properly when placed on the bypass tray. If this
happens, remove the paper and place it on the bypass tray again.
• Pull the extender out when loading A4 , 81/2 × 11

or larger sheets in the bypass tray.
129

9. Adding Paper and Toner

• When loading thick paper, thin paper, OHP transparencies, or translucent paper, specify the
paper size and the paper type.
• Letterhead paper must be loaded in a specific orientation. For details, see page 143 "Loading
Orientation-fixed Paper or Two-sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see page 159 "Envelopes".
• Specify the sizes of paper that are not automatically detected. For details about the sizes that can
be detected automatically, see page 146 "Recommended Paper Sizes and Types". For details
about how to specify sizes, see page 130 "Printing from the Bypass Tray Using the Printer
Function" or "Copying from the Bypass Tray", Copy/ Document Server .
• When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document
Server . When printing from a computer, see page 130 "Printing from the Bypass Tray Using the
Printer Function"

Loading Tab Stock into the Bypass Tray
When loading tab stock, load tab stock so the tabs face to the right.

CVA074

Printing from the Bypass Tray Using the Printer Function

• If you select [Machine Setting(s)] in [Bypass Tray] under [Tray Setting Priority] in [System] of the
Printer Features menu, the settings made using the control panel have priority over the printer driver
settings. For details, see "System", Print .
• The default of [Bypass Tray] is [Machine Setting(s): Any Type].
• Settings remain valid until they are changed.
• For details about setting printer drivers, see "Printing Documents", Print
130

Loading Paper into the Bypass Tray

• The default of [Printer Bypass Paper Size] is [Auto Detect].

Specifying regular sizes using the control panel
1. Press the [User Tools/Counter] key.

CUP009

2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Select the paper size.

5. Press [OK].
6. Press the [User Tools/Counter] key.

131

9. Adding Paper and Toner

Specifying a custom size paper using the control panel
1. Press the [User Tools/Counter] key.

CUP009

2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Press [Custom Size].
If a custom size is already specified, press [Change Size].
5. Press [Vertical].
6. Enter the vertical size using the number keys, and then press [ ].

7. Press [Horizontal].
8. Enter the horizontal size using the number keys, and then press [ ].
9. Press [OK] twice.
10. Press the [User Tools/Counter] key.

Specifying thick paper, thin paper, or OHP transparencies for paper type using the
control panel

• Use A4
132

or 81/2 × 11

size OHP transparencies, and specify their size.

Loading Paper into the Bypass Tray

• Usually only one side of OHP transparencies can be used for printing. Be sure to load them with the
print side up.
• When printing onto OHP transparencies, remove printed sheets one by one.
1. Press the [User Tools/Counter] key.

CUP009

2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size], and then specify the paper size.
4. Press [OK].
5. Press [ Next].
6. Press [Paper Type: Bypass Tray].
7. Select the proper items, according to the paper type you want to specify.
• Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies.
• To load thin or thick paper, press [Do not Display] on the [Paper Type] area, and then select
the appropriate paper thickness in the [Paper Thickness] area.

8. Press [OK].
9. Press the [User Tools/Counter] key.
• We recommend that you use specified OHP transparencies.

133

9. Adding Paper and Toner

• For details about paper thickness, see "Tray Paper Settings", Connecting the Machine/ System
Settings .

134

Loading Paper into the Large Capacity Tray

Loading Paper into the Large Capacity Tray
(mainly Europe and Asia)
The LCT can hold A4 paper only. If you want to print on 81/2 × 11 or B5 JIS from the LCT, contact
your service representative.
(mainly North America)
The LCT can hold 81/2 × 11 paper only. If you want to print on A4 or B5 JIS from the LCT, contact
your service representative.
The extension unit is required to load A4 , B4 JIS , 81/2 × 14 , or 81/2 × 11 .
• Check the paper edges are aligned at the left side.
1. Check that paper in the paper tray is not being used, and then open the top cover of the
LCT.

CVA061

2. Load paper into the paper tray with the print side up.
Do not stack paper over the limit mark.

CVA062

3. Press the [Down] key.
The key blinks while the bottom plate is moving down.

135

9. Adding Paper and Toner

CVA063

4. Load paper by repeating steps 2 and 3.
5. Close the top cover of the LCT.

136

Loading Paper into the Wide Large Capacity Tray

Loading Paper into the Wide Large Capacity
Tray
• Check that the paper edges are aligned with the left side.
1. Check that paper in the paper tray is not being used, and then pull the tray carefully out
until it stops.

CVA026

2. Load paper into the paper tray with print side up.
Do not stack paper over the limit mark.

CVA027

3. Carefully push the paper tray fully in.
• If you select Thick Paper 2 to 4, [Coated Paper], [Label Paper], or [OHP (Transparency)] in [Tray
Paper Settings], air is blown out automatically to fan the paper loaded in the wide LCT. Fan this
paper before loading it. For details, see page 121 "Fanning the Paper".
• Various sizes of paper can be loaded in the wide LCT by adjusting the positions of side fences and
end fence. For details, see "Changing the Paper Size in the Wide Large Capacity Tray", Paper
Specifications and Adding Paper .

137

9. Adding Paper and Toner

• You can load envelopes in the wide LCT. When loading envelopes, place them in the correct
orientation. For details, see page 159 "Envelopes".

138

Loading Paper into the Interposer

Loading Paper into the Interposer
• Do not place anything on top of or leave documents on the sensor. This may lead to the paper size
not being correctly scanned or paper jams.
• When using the Z-fold function, the paper in the interposer must be of the same size as the prints
after they have been folded. If the paper in the interposer is larger than the Z-folded sheets, a
misfeed might occur.
1. Load paper orderly.
Do not stack paper over the limit mark.

CVA084

2. Adjust the side fences to the paper size.

CVA085

• Load paper with its printed side up (the front side).
• Load paper in the interposer in the same orientation as paper in the paper tray.
• The staple position or punch hole position will be on the left side of the paper, when you are facing
the machine.
• To load the paper in the interposer, align the orientation of originals in the ADF as shown below.

139

9. Adding Paper and Toner

Interposer

140

ADF

Loading Paper into the Twin Interposer

Loading Paper into the Twin Interposer
• Do not place anything on top of or leave documents on the sensor. This may lead to the paper size
not being correctly scanned or paper jams.
1. While pressing the release lever, align the side fences with the paper size to be loaded.

CVA032

2. Load paper orderly.
Do not stack paper over the limit mark.
Align the side fences gently against the paper you loaded, if necessary.

1
CVA033

1. Paper extenders

• Load paper with its printed side up (the front side).
• Load paper in the twin interposer in the same orientation as paper in the paper tray.
• The staple position or punch hole position will be on the left side of the paper, when you are facing
the machine.
• When loading paper larger than A4 (81/2 × 11) , pull out the paper extender.

141

9. Adding Paper and Toner

• To load the paper in the twin interposer, align the orientation of originals in the ADF as shown
below.
Twin interposer

142

ADF

Loading Orientation-fixed Paper or Two-sided Paper

Loading Orientation-fixed Paper or Two-sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or
copied paper) might not be printed correctly, depending on how the originals and paper are placed.
Settings for the User Tools
• Copier mode
Specify [Yes] for [Letterhead Setting] in [Input / Output] under the Copier / Document Server
Features menu, and then place the original and paper as shown below.
• Printer mode
Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer
Features menu, and then place the paper as shown below.
For details about the letterhead settings, see "Input / Output", Copy/ Document Server
"System", Print .

, or

Original orientation and paper orientation
The meanings of the icons are as follows:
Icon

Meaning
Place or load paper scanned or printed side face up.

Place or load paper scanned or printed side face down.

• Original orientation
Original orientation

Exposure glass

ADF

Readable orientation

143

9. Adding Paper and Toner

Original orientation
Unreadable
orientation

Exposure glass

ADF

• Copy

• Scanner

• Paper orientation
• Copier mode
Copy side

Tray 1

Trays 2–3

LCT

Bypass tray or
wide LCT

Tray 1

Trays 2–3

LCT

Bypass tray or
wide LCT

One-sided

Two-sided

• Printer mode
Print side
One-sided

Two-sided

144

Loading Orientation-fixed Paper or Two-sided Paper

• In copier mode:
• For details about how to make two-sided copies, see page 59 "Duplex Copying".
• In printer mode:
• To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must
specify [Letterhead] as the paper type in the printer driver's settings.
• If a print job is changed partway through printing from one-sided to two-sided printing, onesided output after the first copy may be printed facing a different direction. To ensure all
paper is output facing the same direction, specify different input trays for one-sided and twosided printing. Note also that two-sided printing must be disabled for the tray specified for
one-sided printing.
• For details about how to make two-sided prints, see page 92 "Printing on Both Sides of
Sheets".

145

9. Adding Paper and Toner

Recommended Paper Sizes and Types
This section describes recommended paper sizes and types.
• If you use paper that curls, either because it is too dry or too damp, a staple clogging or paper jam
may occur.
• Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a
misfeed.
• When you load OHP transparencies, check the front and back of the sheets, and place them
correctly, or a misfeed might occur.
Tray 1
Paper type and weight
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

Paper size

Paper capacity
1250 sheets × 2

A4
81/2 × 11

52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

1250 sheets × 2

81/2 × 11
A4

*1 To load paper any of the sizes specified above, contact your service representative.

Tray 1 (A3/11 × 17 tray unit)
Paper type and weight
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

Paper size

1000 sheets
A3

11 × 17

146

Paper capacity

Recommended Paper Sizes and Types

Paper type and weight
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

Paper size
*1

Paper capacity
1000 sheets

A4
, B4 JIS , 11 × 17 , 81/2
× 14 , 81/2 × 11
A3 , A4
, B4 JIS , 81/2 ×
1
14 , 8 /2 × 11

52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

Custom size*2:

1000 sheets

Vertical: 210.0–305.0 mm
Horizontal: 210.0–439.0 mm

Vertical: 8.27-12.00 inches
Horizontal: 8.27-17.28 inches
*1 To load paper any of the sizes specified above, contact your service representative.
*2 For details about how to load custom size paper, contact your service representative.

Trays 2 and 3
Paper type and weight
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)

Paper size
Paper sizes that can be detected
automatically:

Paper capacity
550 sheets

Thin Paper–Thick Paper 3
A3 , A4
, A5 , B4 JIS , B5
JIS
, 81/2 × 11 , 13 × 19 ,
SRA3
A4 , B5 JIS , 11 × 17 , 81/2
× 14 , 81/2 × 11
, 71/4 ×
1
1
1
10 /2 , 5 /2 × 8 /2 , 12 ×
18 , 13 × 19

147

9. Adding Paper and Toner

Paper type and weight
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)

Paper size
Select the paper size using the
Tray Paper Settings menu:

Paper capacity
550 sheets

Thin Paper–Thick Paper 3
A5 , 11 × 17 , 81/2 × 14 ,
81/2 × 13 , 81/2 × 11 , 81/4
× 14 , 81/4 × 13 , 8 × 13 ,
71/4 × 101/2
, 51/2 × 81/2
,
8K , 16K
, 12 × 18 , 11 ×
15 , 11 × 14 , 10 × 15 , 10
× 14 , 13 × 191/5 , 123/5 ×
191/5 , 123/5 × 181/2 , 13
× 18 , SRA4

A3 , A4 , A5
, B4 JIS , B5
JIS , 81/2 × 13 , 81/4 × 14 ,
81/4 × 13 , 8 × 13 , 71/4 ×
101/2 , 51/2 × 81/2 ,
8K , 16K
, 11 × 15 , 11 ×
14 , 10 × 15 , 10 × 14 , 13
× 191/5 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA3 , SRA4
52.3–256.0 g/m2 (14.0 lb.
Bond–141.0 lb. Index)
Thin Paper–Thick Paper 3

Custom size*1:

550 sheets

Vertical: 139.7–330.2 mm
Horizontal: 139.7–487.7 mm

Vertical: 5.50–13.00 inches
Horizontal: 5.50–19.20 inches
Tab stock*2
163.0 g/m2 (90.0 lb. Index),
199.0 g/m2 (110.0 lb.
Index)

148

A4 , 81/2 × 14 , 81/2 × 11

200 sheets

Recommended Paper Sizes and Types

Paper type and weight
Envelopes

Paper size
Select the paper size using the
Tray Paper Settings menu: C5 Env

Paper capacity
•

: 50 sheets

•

: 25 sheets

*1 For details about how to load custom size paper, contact your service representative.
*2 The tab sheet holder is required.

Bypass tray
Paper type and weight
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)

Paper size

Paper capacity

Paper sizes that can be detected
automatically:

• 100 sheets

A3 , A4
, A5
, A6 , B4
JIS , B5 JIS
, B6 JIS , 13 ×
19 , SRA3

• Thick Paper 2–Thick
Paper 3: 20 sheets

Thin Paper–Thick Paper 4

• Thick Paper 1: 40
sheets

• Thick Paper 4: 16
sheets

11 × 17 , 81/2 × 11
, 51/2
× 81/2
, 12 × 18 , 13 × 19
, SRA3

149

9. Adding Paper and Toner

Paper type and weight
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)
Thin Paper–Thick Paper 4

Paper size
*1

Paper capacity
• 100 sheets

11 × 17 , 81/2 × 14 , 81/2 ×
13 , 81/2 × 11
, 81/4 × 14
1
, 8 /4 × 13 , 8 × 13 , 71/4
× 101/2
, 51/2 × 81/2
,
12 × 18 , 11 × 15 , 11 × 14
, 10 × 15 , 10 × 14 , 13 ×
191/5 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA4

• Thick Paper 1: 40
sheets
• Thick Paper 2–Thick
Paper 3: 20 sheets
• Thick Paper 4: 16
sheets

A3 , A4
, A5
, A6 , B4
JIS , B5 JIS
, B6 JIS , 81/2
× 14 , 81/2 × 13 , 81/4 × 14
, 81/4 × 13 , 8 × 13 , 71/4
× 101/2
,
11 × 15 , 11 × 14 , 10 × 15
, 10 × 14 , 13 × 191/5 ,
123/5 × 191/5 , 123/5 ×
181/2 , 13 × 18 , SRA4
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)
Thin Paper–Thick Paper 4

Custom size*2:

Vertical: 90.0–330.2 mm
Horizontal: 139.7–487.7 mm

Vertical: 3.55–13.00 inches

• 100 sheets
• Thick Paper 1: 40
sheets
• Thick Paper 2–Thick
Paper 3: 20 sheets
• Thick Paper 4: 16
sheets

Horizontal: 5.50–19.20 inches

150

Translucent paper

A3 , A4

, B4 JIS , B5 JIS

50 sheets

OHP transparencies

, 81/2 × 11

50 sheets

Label paper (adhesive labels)

, B4 JIS

1 sheet

Recommended Paper Sizes and Types

Paper type and weight
Tab stock

Paper size

Paper capacity

A4 , 81/2 × 14 , 81/2 × 11

20 sheets

*1, *3

10 sheets

163.0 g/m2 (90.0 lb. Index),

199.0 g/m2 (110.0 lb.
Index)
Envelopes

41/

1
8 × 9 /2

, C5 Env

, 37/

× 71/

, C6 Env , DL Env

*1 Select the paper size. For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray",
Copy/ Document Server . For printer mode, see page 131 "Specifying regular sizes using the
control panel".
*2 Enter the paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray",
Copy/ Document Server . For printer mode, see page 132 "Specifying a custom size paper using
the control panel".
*3 Available paper sizes differ depending on the options that are installed. For details about the available
paper sizes for each option, see "Specifications", Maintenance and Specifications .

LCT
Paper type and weight
52.3–216.0 g/m2 (14.0 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

Paper size

Paper capacity
4000 sheets

A4
81/2 × 11

52.3–216.0 g/m2 (14.0 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

4000 sheets

B5 JIS , 81/2 × 11
A4 , B5 JIS

*1 To load paper any of the sizes specified above, contact your service representative.

151

9. Adding Paper and Toner

Extension unit
Paper type and weight
52.3–216.0 g/m2 (14.0 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

Paper size

Paper capacity
2500 sheets

A4
81/2 × 11

52.3–216.0 g/m2 (14.0 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

2500 sheets

A4 , B4 JIS , B5 JIS , 81/2 ×
14 , 81/2 × 11
A4
, B4 JIS , B5 JIS , 81/2
× 14 , 81/2 × 11

*1 To load paper any of the sizes specified above, contact your service representative.

Wide LCT
Paper type and weight
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)

Paper size
Paper sizes that can be detected
automatically:

Thin Paper–Thick Paper 4
A3 , A4
, A5
, B4 JIS ,
B5 JIS , 11 × 17 , 81/2 × 11
, 8 × 13 , 51/2 × 81/2 , 12
× 18

A3 , A4 , A5 , B4 JIS , B5
JIS , 11 × 17 , 81/2 × 11
,
1
1
8 × 13 , 5 /2 × 8 /2
, 12 ×
18

152

Paper capacity
2000 sheets

Recommended Paper Sizes and Types

Paper type and weight
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)

Paper size
Select the paper size using the
Tray Paper Settings menu:

Paper capacity
2000 sheets

Thin Paper–Thick Paper 4
A6 *1, B5 JIS , B6 JIS *1,
81/2 × 14 , 81/2 × 13 , 81/2
× 11 , 81/4 × 14 , 81/4 × 13
, 71/4 × 101/2
, 51/2 ×
1
8 /2 , 8K , 16K
,
11 × 15 , 11 × 14 , 10 × 15
, 10 × 14 , 13 × 191/5 ,
13 × 19 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA3 , SRA4
A4 , A5 , A6 *1, B5 JIS ,
B6 JIS *1, 81/2 × 14 , 81/2 ×
13 , 81/4 × 14 , 81/4 × 13
, 71/4 × 101/2
, 8K ,
16K
,
11 × 15 , 11 × 14 , 10 × 15
, 10 × 14 , 13 × 191/5 ,
13 × 19 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA3 , SRA4
52.3–300.0 g/m2 (14.0 lb.
Bond–165.0 lb. Index)
Thin Paper–Thick Paper 4

Custom size:

2000 sheets

Vertical: 100.0–330.2 mm*1
Horizontal: 139.7–487.7 mm
Vertical: 3.94–13.00 inches*1
Horizontal: 5.50–19.20 inches

Translucent paper

A3 , A4

OHP transparencies

, B4 JIS , B5 JIS

, 81/2 × 11

1000 sheets
1000 sheets

153

9. Adding Paper and Toner

Paper type and weight

Paper size
, B4 JIS

Paper capacity

Label paper (adhesive labels)

20 sheet

Tab stock*2

A4 , 81/2 × 14 , 81/2 × 11

1000 sheets

10 sheets

163.0 g/m2 (90.0 lb. Index),
199.0 g/m2 (110.0 lb.
Index)
Envelopes

Select the paper size using the
Tray Paper Settings menu: 41/8 ×
91/2 *1, C5 Env
, C6 Env
*1, DL Env *1
*1 The postcard side fences are required to load paper that is between 100.0 and 139.2 mm (3.94 and
5.48 inches).
*2 The tab sheet fence is required.
*3 Available paper sizes differ depending on the options that are installed. For details about the available
paper sizes for each option, see "Specifications", Maintenance and Specifications .

Interposer
Paper type and weight
64.0–216.0 g/m2 (17.1 lb.
Bond–79.9 lb. Cover)

Paper size
Paper sizes that can be detected
automatically:

Thin Paper–Thick Paper 2
A3 , A4
, A5
, B4 JIS ,
B5 JIS
, 81/2 × 13 , 8K ,
16K

A3 , A4
, B5 JIS , 11 × 17
, 81/2 × 14 , 81/2 × 11
,
1
1
1
1
7 /4 × 10 /2 , 5 /2 × 8 /2
, 10 × 14

154

Paper capacity
200 sheets

Recommended Paper Sizes and Types

Paper type and weight
64.0–216.0 g/m2 (17.1 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

Paper size
*1

Paper capacity
200 sheets

11 × 17 , 81/2 × 11
, 81/4
× 13 , 8 × 13 , 12 × 18
81/2 × 13 , 71/4 × 101/2 ,
12 × 18

*1 If you want to make these sizes detectable, contact your service representative.

Twin interposer
Paper type and weight
64.0–216.0 g/m2 (17.1 lb.
Bond–79.9 lb. Cover)

Paper size
Paper sizes that can be detected
automatically:

Paper capacity
240 sheets × 2

Thin Paper–Thick Paper 2
A3 , A4
, A5
, B4 JIS ,
B5 JIS , 11 × 17 , 81/2 × 11
, 8 × 13 , 51/2 × 81/2 , 12
× 18

A3 , A4 , A5 , B4 JIS , B5
JIS , 11 × 17 , 81/2 × 11
,
8 × 13 , 51/2 × 81/2
, 12 ×
18

155

9. Adding Paper and Toner

Paper type and weight
64.0–216.0 g/m2 (17.1 lb.
Bond–79.9 lb. Cover)

Paper size

Paper capacity

Select the paper size using the
Tray Paper Settings menu:

240 sheets × 2

Thin Paper–Thick Paper 2
B5 JIS , 81/2 × 14 , 81/2 ×
13 , 81/2 × 11 , 81/4 × 14
, 81/4 × 13 , 71/4 × 101/2
, 51/2 × 81/2 , 8K , 16K
,
11 × 15 , 11 × 14 , 10 × 15
, 10 × 14 , 13 × 191/5 ,
13 × 19 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA3 , SRA4
A4 , A5 , B5 JIS , 81/2 × 14
, 81/2 × 13 , 81/4 × 14 ,
81/4 × 13 , 71/4 × 101/2
,
8K , 16K
,
11 × 15 , 11 × 14 , 10 × 15
, 10 × 14 , 13 × 191/5 ,
13 × 19 , 123/5 × 191/5 ,
123/5 × 181/2 , 13 × 18 ,
SRA3 , SRA4
64.0–216.0 g/m2 (17.1 lb.
Bond–79.9 lb. Cover)
Thin Paper–Thick Paper 2

Custom size:

240 sheets × 2

Vertical: 139.7–330.2 mm
Horizontal: 139.7–487.7 mm

Vertical: 5.50–13.00 inches
Horizontal: 5.50–19.20 inches
Paper Thickness
Paper Thickness*1
Thin Paper*2
156

Paper weight
52.3–65.9 g/m2 (14.0–17.9 lb. Bond)

Recommended Paper Sizes and Types

Paper Thickness*1

Paper weight

Plain Paper 1

66.0–80.9 g/m2 (18.0–21.9 lb. Bond)

Plain Paper 2

81.0–100.9 g/m2 (22.0–27.0 lb. Bond)

Middle Thick

101.0–127.4 g/m2 (27.1 lb. Bond–46.9 lb. Cover)

Thick Paper 1

127.5–150.0 g/m2 (47.0–55.0 lb. Cover)

Thick Paper 2

150.1–216.0 g/m2 (55.1–79.9 lb. Cover)

Thick Paper 3

216.1–256.0 g/m2 (80.0 lb. Cover–141.0 lb. Index)

Thick Paper 4

256.1–300.0 g/m2 (141.1–165.0 lb. Index)

*1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight.
Change the paper weight setting to thinner or thicker.
*2 When loading paper of 52.3–65.9 g/m2 (14.0–17.9 lb. Bond), the edges may crease or the paper
misfeed depending on the paper type.

• Certain types of paper, such as translucent paper or OHP transparencies, may produce noise
when delivered. This noise does not indicate a problem and print quality is unaffected.
• The paper capacity described in the tables above is an example. Actual paper capacity might be
lower, depending on the paper type.
• When loading paper, make sure the stack height does not exceed the limit mark of the paper tray.
• If multiple sheet feeding occurs, fan sheets thoroughly or load sheets one by one from the bypass
tray.
• Flatten out curled sheets before loading them.
• Depending on the paper's size, weight, and type, the copy/print speed may be slower than usual.
• When loading thick paper of 127.5–300.0 g/m2 (47.0 lb. Cover–165.0 lb. Index), see
page 159 "Thick Paper".
• When loading envelopes, see page 159 "Envelopes".
• When copying or printing onto letterhead paper, the paper placing orientation is different
depending on which function you are using. For details, see page 143 "Loading Orientation-fixed
Paper or Two-sided Paper".
• If you load paper of the same size and same type in two or more trays, the machine automatically
feeds from one of the trays in which [Yes] is selected for [Apply Auto Paper Select] when the first
tray in use runs out of paper. This function is called Auto Tray Switching. This saves interrupting a
copy run to replenish paper when making a large number of copies. You can specify the paper
type of the paper trays under [Paper Type]. For details, see "Tray Paper Settings", Connecting the

157

9. Adding Paper and Toner

Machine/ System Settings . For the setting procedure of the Auto Tray Switching function, see
"General Features", Copy/ Document Server .
• When loading label paper:
• We recommend that you use specified label paper.
• It is recommended to place one sheet at a time.
• It is recommended to load the paper in

orientation.

• Select [Label Paper] for [Paper Type] in [Tray Paper Settings].
• When loading OHP transparencies:
• It is recommended to place one sheet at a time.
• When copying onto OHP transparencies, see "Copying onto OHP Transparencies", Copy/
Document Server .
• When printing on OHP transparencies from the computer, see page 132 "Specifying thick
paper, thin paper, or OHP transparencies for paper type using the control panel".
• Fan OHP transparencies thoroughly whenever you use them. This prevents OHP
transparencies from sticking together, and from feeding incorrectly.
• Remove copied or printed sheets one by one.
• When loading translucent paper:
• It is recommended to place one sheet at a time.
• When loading translucent paper, always use long grain paper, and set the paper direction
according to the grain.
• Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent
paper before loading.
• Remove copied or printed sheets one by one.
• When loading coated paper:
• To print on coated paper, press the [User Tools/Counter] key, press [Tray Paper Settings],
and then, for [Paper Type] be sure to specify [Paper Type] to [Coated Paper], and [Paper
Thickness] to the appropriate paper thickness.
• To print on high-gloss coated paper, press the [User Tools/Counter] key, press [Tray Paper
Settings], and then, for each tray's [Paper Type], be sure to set [Paper Type] to [Coated
Paper: Gloss].
• When loading coated paper or glossy paper, always fan the paper before using it.
• If a paper jam occurs or if the machine makes a strange noise when feeding stacks of coated
paper, feed the coated paper one sheet at a time.

158

Recommended Paper Sizes and Types

Thick Paper
This section gives you various details about and recommendations concerning thick paper.
When loading thick paper of 127.5–256.0 g/m2 (47.0 lb. Bond–141.0 lb. Index) in Trays 1–3,
127.5–216.0 g/m2 (47.0 lb. Bond–79.9 lb. Cover) in the LCT, or 127.5–300.0 g/m2 (47.0 lb.
Bond–165.0 lb. Index) in the bypass tray or wide LCT, follow the recommendations below to prevent
misfeeds and loss of image quality.
• When loading thick paper in Trays 1–3, be sure to load at least 20 sheets. Also, be sure to
position the side fences flush against the paper stack.
• Jams and misfeeds can occur when printing on thick smooth paper. To prevent such problems, be
sure to fan smooth paper thoroughly before loading them. If paper continues to become jammed or
feed in together even after they are fanned, load them one by one from the bypass tray.
• When loading thick paper, set the paper direction according to its grain, as shown in the following
diagram:
Direction of paper
grain

Tray 1, LCT

Trays 2–3

Bypass tray, wide LCT

Not supported

• Select [Thick Paper 1], [Thick Paper 2], [Thick Paper 3], or [Thick Paper 4] as the paper thickness
for the tray in [Tray Paper Settings].
• Even if thick paper is loaded as described above, normal operations and print quality might still not
be possible, depending on the paper type.
• Prints might have prominent vertical creases.
• Prints might be noticeably curled. Flatten out prints if they are creased or curled.

Envelopes
This section gives you various details about and recommendations concerning envelopes.

159

9. Adding Paper and Toner

• Do not use window envelopes.
• Fan the envelopes before loading them. Otherwise, the envelopes may stick together because of
the glue on them. If fanning does not prevent them sticking together, load them one by one. Note
that some types of envelopes cannot be used with this machine.
• Misfeeds might occur depending on the length and shape of the flaps.
• When loading envelopes in the orientation, load them with flaps fully open. Otherwise, they
might not feed into the machine.
• Before loading envelopes, press down on them to remove any air from inside, flatten out all four
edges. If they are bent or curled, flatten their leading edges (the edge going into the machine) by
running a pencil or ruler across them.
In copier mode
The way to load envelopes varies depending on the orientation of the envelopes. When copying
onto envelopes, load them according to the applicable orientation shown below:
How to load envelopes
Orientation of
envelopes

Exposure glass

Trays 2–3

Bypass tray, wide LCT

Side-opening
envelopes

160

• Flaps: open

• Bottom side of
envelopes: toward
the left of the
machine

• Bottom side of
envelopes: toward
the right of the
machine

• Bottom side of
envelopes: toward
the left of the
machine

• Side to be
scanned: face
down

• Side to be printed:
face down

• Side to be printed:
face up

Recommended Paper Sizes and Types

Orientation of
envelopes

Exposure glass

Trays 2–3

Bypass tray, wide LCT

Side-opening
envelopes

• Flaps: closed

• Bottom side of
envelopes: toward
the front of the
machine

• Bottom side of
envelopes: toward
the back of the
machine

• Side to be
scanned: face
down

• Side to be printed:
face down

• Side to be printed:
face up

When loading envelopes, specify the envelope size and thickness. For details, see page 69
"Copying onto Envelopes".
In printer mode
The way to load envelopes varies depending on the orientation of the envelopes. When printing
onto envelopes, load them according to the applicable orientation shown below:
How to load envelopes
Types of envelopes

Trays 2–3

Bypass tray, wide LCT

Side-opening
envelopes

• Flaps: open

• Bottom side of envelopes:
toward the right of the
machine

• Bottom side of envelopes:
toward the left of the machine
• Side to be printed: face up

• Side to be printed: face down

161

9. Adding Paper and Toner

Types of envelopes

Trays 2–3

Bypass tray, wide LCT

Side-opening
envelopes

• Flaps: closed

• Bottom side of envelopes:
toward the back of the
machine

• Side to be printed: face down

• Side to be printed: face up

When loading envelopes, select "Envelope" as the paper types using both [Tray Paper Settings]
and printer driver and specify the thickness of envelopes. For details, see page 95 "Printing on
Envelopes".
Rotate the print image by 180 degrees using the printer driver when printing on the following
paper:
• Envelopes that are loaded with their short edges against the machine body
• Envelopes that are loaded with their long edges against the machine body in the bypass tray
and wide LCT
Recommended envelopes
For information about recommended envelopes, contact your local dealer.
For details about the sizes of envelopes you can load, see page 146 "Recommended Paper Sizes
and Types".
• It is recommended to place one sheet at a time.
• Load only one size and type of envelope at a time.
• The Duplex function cannot be used with envelopes.
• To get better output quality, it is recommended that you set the margins of the four sides, to at least
the following values:
• Leading edge: 4.2 (+1.8/-1.2) mm (0.16 (+0.07/-0.05) inches)
• Trailing edge: 0.5–7.0 mm (0.02–0.28 inches)
• Right/Left edge: 2.0 ± 1.5mm (0.08 ± 0.06 inches)
• Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print
one or two envelopes to check print quality.
• Flatten out prints if they are creased or curled.

162

Recommended Paper Sizes and Types

• Check the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
• Depending on the environment, copying or printing on envelopes may wrinkle them even if they
are recommended.
• Certain types of envelopes might come out creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.

163

9. Adding Paper and Toner

Adding Toner
This section explains precautions when adding toner, how to send faxes or scanned documents when
the toner has run out, and how to dispose of used toner.

• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.

• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so
risks fire and burns. Toner will ignite on contact with naked flame.

• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner
may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner.
However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If
toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is
not scattered.

• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting
in dirtying of skin, clothing, and floor, and accidental ingestion.

• Store toner (new or used), toner containers, and components that have been in contact with
toner out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air
environment. Consult a doctor if necessary.

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.

164

Adding Toner

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water.
Hot water will set the toner into the fabric and make removing the stain impossible.

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.

• When replacing a toner or waste toner container or consumables with toner, make sure that the
toner does not splatter. Put the waste consumables in a bag after they are removed. For
consumables with a lid, make sure that the lid is shut.

• Always replace the toner cartridge when a notification appears on the machine.
• Fault may occur if you use toner other than the recommended type.
• When adding toner, do not turn off the main power. If you do, settings will be lost.
• Store toner where it will not be exposed to direct sunlight, temperatures above 35°C (95°F), or
high humidity.
• Place the toner cartridge on a flat surface with its opening facing up.
• Do not shake the toner cartridge with its mouth down after removing it. Residual toner may scatter.
• Do not repeatedly install and remove toner cartridges. This will result in toner leakage.
Follow the instruction on the screen regarding how to replace a toner cartridge.
• If "Toner Cartridge is almost empty." appears, the toner has almost run out. Have a replacement
toner cartridge at hand.
• If appears when there is a lot of toner, follow the toner replacement instructions that appear on
the screen. Pull out the cartridge, and then reinstall it.
• You can check the name of the required toner and the replacement procedure using the [ Add
Toner] screen.

165

9. Adding Paper and Toner

• For details about how to check contact number where you can order supplies, see "Inquiry",
Maintenance and Specifications .

Sending Faxes or Scanned Documents When Toner Has Run Out
When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
toner left, you can still send faxes or scanned documents.
• If number of communications executed after the toner has run out and not listed in the automatically
output Journal exceeds 200, communication is not possible.
1. Press the [Home] key on the top left of the control panel, and press the [Facsimile] icon or
the [Scanner] icon on the [Home] screen.

CJS113

2. Press [Exit], and then perform transmission operation.
The error message disappears.
• Any reports are not printed.

Disposing of Used Toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the
container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
166

Adding Toner

Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.

167

9. Adding Paper and Toner

168

10. Troubleshooting
This chapter describes basic troubleshooting procedures.

When a Status Icon Is Displayed
This section describes the status icons displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Status Icon
: Paper Misfeed icon

Status
Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .

: Original Misfeed icon

Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .

: Load Paper icon

Appears when paper runs out.
For details about loading paper, see "Loading Paper ",
Paper Specifications and Adding Paper .

: Add Toner icon

Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications .

: Add Staple icon

Appears when staples run out.
For details about adding staples, see "Adding Staples",
Maintenance and Specifications .

: Waste Toner Full icon

Appears when the waste toner bottle is full.
For details about replacing the waste toner bottle, see
"Replacing the Waste Toner Bottle", Maintenance and
Specifications .

: Hole Punch Receptacle Full icon

Appears when the hole punch receptacle is full.
For details about removing punch waste, see "Removing
Punch Waste", Troubleshooting .

169

10. Troubleshooting

Status Icon
: Waste Staple Full icon

Status
Appears when the waste staple receptacle is full.
For details about removing staple waste, see "Removing
Staple Waste", Troubleshooting .

170

: Service Call icon

Appears when the machine is malfunctioning or requires
maintenance.

: Open Cover icon

Appears when one or more covers of the machine are
open.

When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing

When the Indicator Lamp for the [Check Status]
Key Is Lit or Flashing
If the indicator lamp for the [Check Status] key lights up or flashes, press the [Check Status] key to
display the [Check Status] screen. Check the status of each function in the [Check Status] screen.
[Check Status] screen
1

3
CUR012

1. [Mach./Applic. Stat] tab
Indicates the status of the machine and each function.
2. [Check]
If an error occurs in the machine or a function, press [Check] to view details.
Pressing [Check] displays an error message or the corresponding function screen. Check the error message
displayed on the function screen and take the appropriate action. For details about how to resolve the
problems described in error messages, see "When Messages Appear", Troubleshooting .
3. Messages
Displays a message that indicates the status of the machine and each function.
4. Status icons
The status icons that can be displayed are described below:
: The function is performing a job.
: An error has occurred on the machine.
: The function cannot be used because an error has occurred in the function or machine. This icon may also
appear if the toner is running low.

The following table explains problems that cause the indicator lamp for the [Check Status] key to light or
flash.

171

10. Troubleshooting

Problem

Causes

Solutions

Documents and reports do
not print out.

The paper output tray is full.

Remove the prints from the tray.

Documents and reports do
not print out.

There is no paper left.

Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .

An error has occurred.

A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.

Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
"When Messages Appear",
Troubleshooting .
You can use other functions normally.

The machine is unable to
connect to the network.

A network error has
occurred.

• Check that the machine is
correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings .
• For details about connecting to
the network, contact your
administrator.
• If the indicator lamp is still lit even
after trying to solve the problem
as described here, contact your
service representative.

172

When the Machine Makes a Beeping Sound

When the Machine Makes a Beeping Sound
The following table describes the meaning of the various beep patterns that the machine produces to
alert users about left originals and other machine conditions.
Beep pattern

Meaning

Causes

Single short beep

Panel/screen input
accepted.

A control panel or screen key was
pressed.

Short, then long beep

Panel/screen input rejected.

An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.

Single long beep

Job completed successfully.

A Copier/Document Server Features
job has finished.

Two long beeps

Machine has warmed up.

When the power is turned on or the
machine exits Sleep mode, the
machine has fully warmed up and is
ready for use.

Five long beeps

Soft alert

An auto reset was performed through
the simple screen of the Copier/
Document Server function, the
Facsimile function, or the Scanner
function.

Five long beeps repeated
four times.

Soft alert

An original has been left on the
exposure glass or paper tray is empty.

Five short beeps repeated
five times.

Strong alert

The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.

• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper
jam or toner request, if the machine's covers are opened and closed repeatedly within a short
space of time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General
Features", Connecting the Machine/ System Settings .

173

10. Troubleshooting

When You Have Problems Operating the
Machine
Problem

Causes

Solutions

When the machine is turned
on, the only icon that
appears on the home screen
is the [Copier] icon.

Functions other than the
copier function are not yet
ready.

Wait a little longer.

The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.

Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions
appear in the User Tools
menu when they become
ready for use.

Wait a little longer.

The indicator lamp remains
lit and the machine does not
enter Sleep mode even
though the [Energy Saver]
key was pressed.

This occurs in the following
cases:
• The ADF is open.
• The machine is
communicating with
external equipment.

• Close the ADF.
• Check if the machine is
communicating with external
equipment.
• Wait a little longer.

• The hard disk is active.

174

The display is off.

The machine is in Low Power
mode.

Touch the display panel or press one
of the keys on the control panel to
cancel Low Power mode.

The display is off.

The machine is in Sleep
mode.

Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
mode.

Nothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.

The power is turned off.

Make sure the main power indicator is
off, and then turn on the power.

When You Have Problems Operating the Machine

Problem
The power turns off
automatically.

Causes

Solutions

The Weekly Timer setting is
set to [Main Power Off].

Change the Weekly Timer setting. For
details about the Weekly Timer setting,
see "Timer Settings", Connecting the
Machine/ System Settings .

The user code entry screen is Users are restricted by User
displayed.
Code Authentication.

For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started .

The Authentication screen
appears.

Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started .

An error message remains,
even if misfed paper is
removed.

Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.

After removing misfed paper, fully
open the front cover, and then close it.
For details about removing jammed
paper, see "Removing Jammed Paper",
Troubleshooting .

• Paper is still jammed in
the tray.
An error message remains
displayed even if the
indicated cover is closed.

One or more covers that are
not indicated are still open.

Close all the covers of the machine.

Original images are printed
on the reverse side of the
paper.

You may have loaded the
paper incorrectly.

Load paper into the paper tray with the
print side down. Load paper into the
Large Capacity Tray (LCT), or the
bypass tray with the print side up.

175

10. Troubleshooting

Problem
Misfeeds occur frequently.

Causes
Using curled paper often
causes misfeeds, soiled
paper edges, or slipped
positions while performing
staple or stack printing.

Solutions
• Take the stiffness out of the paper
with your hands to straighten out
the curl.
• Load the paper up side down so
that the curled edges face
downward. For details about
recommended paper, see
"Recommended Paper", Paper
Specifications and Adding Paper
.
• Lay cut paper on a flat surface to
prevent paper from curling, and
do not lean it against the wall. For
details about the proper way to
store paper, see "Paper Storage",
Paper Specifications and Adding
Paper .

Misfeeds occur frequently.

The tray's side or end fences
may not be set properly.

• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Check that the side or end fences
are set properly. For details about
setting the side and end fences,
see "Changing the Paper Size",
Paper Specifications and Adding
Paper .

176

When You Have Problems Operating the Machine

Problem
Misfeeds occur frequently.

Causes
Paper of undetectable size
has been loaded.

Solutions
• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper .

Misfeeds occur frequently.

There is a foreign object on
the finisher tray.

• Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Do not place anything on the
finisher tray.

Misfeeds occur frequently.

The staple cartridge is not
set correctly.

Set the staple cartridge properly. For
details about how to add staples, see
"Adding Staples", Maintenance and
Specifications .

Cannot print in duplex
mode.

You have selected a paper
tray that is not set for duplex
printing.

Change the setting for "Apply Duplex"
in [System Settings] to enable duplex
printing for the paper tray. For details
about setting "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings .

Cannot print in duplex
mode.

You have selected a paper
type that cannot be used for
duplex printing.

In [System Settings], select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Connecting the Machine/
System Settings .

177

10. Troubleshooting

Problem
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.

Solutions

The Address Book cannot be Wait a while, and then retry the
changed while deleting the
operation.
multiple stored documents.

The Address Book cannot be The Address Book cannot be
changed from the display
changed while it is being
panel.
backed up from Web Image
Monitor or other tools
running on the computer.

• Wait until the Address Book
backup is complete, and then try
to change the Address Book
again.

Cannot use Web Image
Monitor to print documents
stored in Document Server.

• For details about specifying print
volume limits, see Security Guide
.

The function does not run or
cannot be used.

178

Causes

When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.

If you are not able to carry
out your job, it may be that
the machine is being used
by another function.

• If an SC997 error occurs, press
[Exit].

• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see "When Multiple
Functions Cannot Be Executed
Simultaneously", Troubleshooting .

The function does not run or
cannot be used.

The function cannot be
Wait a while. When the Address Book
performed while the Address backup is complete, the function will
Book is being backed up
be performed.
from Web Image Monitor or
other tools running on the
computer.

Paper is bent.

Paper may be bent when it is Change the output tray to the finisher
ejected from the finisher
shift tray.
upper tray.

When You Have Problems Operating the Machine

Fold
Problem

Causes

Solutions

Wrinkling occurs when gate
fold, letter fold-in, or letter
fold-out is applied.

Wrinkling can occur if gate
fold, letter fold-in, or letter
fold-out is applied to B4 JIS
, A3 , 8 1/2" 14" ,
11" 17" , 12" 18" ,
8K , or larger sizes of
paper.

When applying gate fold, letter fold-in,
or letter fold-out to paper larger than
A4, we recommend you enable image
reduction and use paper no larger
than A4 .

When you print Z-folded
paper, the machine
indicates that the output tray
is full even though the
amount of output paper on
the tray is less than the stack
capacity.

The Z-fold support tray is not
set.

Set the Z-fold support tray for finisher
or multi-folding unit. For details about
how to add the Z-fold support tray, see
"Finishing", Copy/ Document Server
.

The multi-folding unit outputs
sheets with creased edges
when gate fold is applied.

The paper is curled.

Remove the paper, and then reload it
upside down. Alternatively, remove the
paper, and then reload it in the
opposite direction.

The position of the fold is
incorrect when letter fold-in
is applied to a B5 JIS sheet.

Multi-sheet fold has been
specified when only one
sheet is being printed.

In [Finishing] on the initial copier
screen, under [Folding Unit], select
[Letter Fold-in]. Press [Change], and
then set "Multi-sheet Fold" to [Off]. For
details about how to specify the multisheet fold function, see "Finishing",
Copy/Document Server .

• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. For details about recommended paper, see page 146
"Recommended Paper Sizes and Types".

When Multiple Functions Cannot Be Executed Simultaneously
If you are not able to carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another
job using a different function while the current job is being performed.

179

10. Troubleshooting

For details about Function Compatibility, see "Function Compatibility", Troubleshooting

180

Messages Displayed When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/
Document Server Function
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see page 146
"Recommended Paper Sizes and Types".
Message

Causes

Solutions

"Cannot delete the folder
because it contains locked
files. Please contact the file
administrator."

The folder cannot be deleted Unlock the locked original to delete it.
because it contains a locked For details about locked files, see
original.
Security Guide .

"Cannot detect original
size."

The original placed on the
exposure glass is a nonstandard size.

• Place the original on the exposure
glass again. Face the original
down.
• If the machine cannot detect the
size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding Paper
.

"Cannot detect original
size."

Original is not placed, or the
original placed on the
exposure glass is a nonstandard size.

• Place the original correctly.
• Specify the paper size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.

181

10. Troubleshooting

Message
"Cannot display preview of
this page."

Causes
The image data may have
been corrupted.

Solutions
Press [Exit] to display the preview
screen without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page, and then a preview of the next
page will appear.

182

"Cannot punch this paper
size."

The Punch function cannot
be used with paper size
selected.

For details about paper, see
"Specifications for Punch Unit (Finisher
SR4090, Booklet Finisher SR4100)",
or "Specifications for Punch Unit
(Finisher SR4110)", Maintenance and
Specifications .

"Cannot staple paper of this
size."

The Staple function cannot
be used with paper size
selected.

Select a proper paper size. For details
about paper, see "Specifications for
Finisher SR4090", "Specifications for
Booklet Finisher SR4100", or
"Specifications for Finisher SR4110",
Maintenance and Specifications .

"Check paper size."

An irregular paper size is
set.

If you press the [Start] key, the copy
will start using the selected paper.

"Duplex is not available with
this paper size."

A paper size not available in Select a proper paper size. For details
Duplex mode has been
about paper, see "Specifications for
selected.
the Main Unit", Maintenance and
Specifications .

"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."

The number of pages the
user is permitted to copy has
been exceeded.

For details about how to check the
number of copies available per user,
see Security Guide .

"Exceeded the maximum
number of multi-sheet fold.
Printing will be cancelled."

A print job was canceled
because more than the
maximum number of multisheet folds was specified.

Specify fewer sheets for the multi-sheet
fold function.
For details about the maximum number
of multi-sheet fold, see "Fold", Copy/
Document Server .

Messages Displayed When Using the Copy/Document Server Function

Message
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."

Causes

Solutions

The scanned originals have
too many pages to store as
one document.

Press [Exit], and then store again with
an appropriate number of pages.

"Magazine or Booklet mode You selected the
is not available due to mixed "Magazine" or "Booklet"
image mode."
function for originals
scanned using different
functions, such as copy and
printer.

Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function.

"Maximum number of sets is
n."

The number of copies
exceeds the maximum copy
quantity.

You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server .

The scanned originals
exceed the number of pages
that can be stored in
memory.

Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy.

(A figure is placed at n.)

"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
("n" in the message
represents a changeable
number.)
"Press [Continue] to scan
and copy remaining
originals."

The machine checked if the
Remove all copies, and then press
remaining originals should
[Continue] to continue copying. Press
be copied, after the scanned [Stop] to stop copying.
originals were printed.

"Rotate Sort is not available
with this paper size."

A size of paper for which
Select a proper paper size. For details
Rotate Sort is not available is about paper, see "Sort", Copy/
selected.
Document Server .

183

10. Troubleshooting

Message

Causes

Solutions

"Stapling capacity
exceeded."

The number of sheets per set
is over the staple capacity.

Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Finisher SR4090",
"Specifications for Booklet Finisher
SR4100", or "Specifications for
Finisher SR4110", Maintenance and
Specifications .

"The selected folder is
locked. Please contact the
file administrator."

An attempt was made to edit
or use a locked folder.

For details about locked folders, see
Security Guide .

• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the
memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server .

When Using the Connect Copy Function
Message
"Cannot connect to the submachine. Check the status of
the sub-machine."
"Cannot print from the submachine. Check the status of
the sub-machine."

Causes
The

icon is lit.

The hard disk of the submachine is malfunctioning.
A paper or staple jam has
occurred on the submachine, or toner or other
supplies need to be
replaced.

Solutions
Press [Exit] on the main machine and
follow the instructions on the display.

Follow the instructions displayed. For
details about adding toner, see
"Adding Toner", Maintenance and
Specifications .
For details about jammed paper or
jammed staples, see"Removing
Jammed Paper", or "Removing
Jammed Staples", Troubleshooting
If the sub-machine's display indicates
that a cover is open, follow the
instructions displayed.

184

Messages Displayed When Using the Copy/Document Server Function

Message

Causes

Solutions

"Cannot print from the submachine. Check the status of
the sub-machine."

The sub-machine's User
Tools menu is open.

Press the [User Tools/Counter] key to
close the User Tools menu.

"Cannot print from the submachine. Sub-machine will
be disconnected."

The sub-machine has
stopped due to power
failure or communication
error.

Continue copying using the main
machine.

"Fold is available only when
Sort mode is selected in
Connect Copy."

Sort has not been selected
with fold.

Select the Sort function.

"No stamp data in the submachine."

Stamp data on the submachine has been deleted.

Reprogram the stamp on the submachine.

"Sub-machine does not have Paper type or tray settings
the same paper setting(s)."
on the two machines do not
match.

Make the same settings on both
machines.

"Sub-machine is in Interrupt
mode."

The sub-machine is in
Interrupt mode.

Press the [Interrupt] key on the submachine to cancel Interrupt mode.

"Sub-machine paper settings
must be the same to use this
tray."

Paper tray settings on the
two machines do not match.

Make the same settings on both
machines.

"The Cover Sheet setting(s)
of the sub-machine is
different from the main
machine."

Cover Sheet settings on the
two machines do not match.

Make the same settings on both
machines.

"The Designation Sheet n
setting(s) of sub-machine is
different from main
machine."

Designation Sheet settings
on the two machines do not
match.

Make the same settings on both
machines.

Slip Sheet settings on the
two machines do not match.

Make the same settings on both
machines.

("n" in the message
represents a changeable
number.)
"The Slip Sheet setting(s) of
the sub-machine is different
from the main machine."

185

10. Troubleshooting

Messages Displayed When Using the Facsimile
Function
Message
"Cannot find the specified
path. Please check the
settings."
"Error occurred, and
transmission was
cancelled."

Causes

Solutions

The name of the computer or
folder entered as the
destination is wrong.

Check that the computer name and the
folder name for the destination are
correct.

• Original jammed during Press [Exit], and then send the
Immediate Transmission. documents again.
• A problem occurred in
the machine, or noise
occurred on the
telephone line.

"Functional problem
occurred. Stopped
processing."

The power was turned off
while the machine was
receiving a document by
Internet Fax.

Even if you turn on the power
immediately, depending on the mail
server, the machine might not be able
to resume reception of the Internet Fax
if the timeout period has not expired.
Wait until the mail server's timeout
period has expired, and then resume
reception of the Internet Fax. For
details about reception of the Internet
Fax, contact your administrator.

"Functional problems with
facsimile. Data will be
initialized."

There is a problem with the
fax.

Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used.

"Memory is full. Cannot
The memory is full.
scan more. Transmission will
be stopped."

If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages.

"Put original back, check it
and press the Start key."

186

Original jammed during
Memory Transmission.

Press [Exit], and then send the
documents again.

Messages Displayed When Using the Facsimile Function

Message
"Some page(s) are near
blank."

Causes
The first page of the
document is almost blank.

Solutions
The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .

When There Is a Problem Specifying the Network Settings
Message
"Check whether there are
any network problems."
[13-10]

Causes
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.

Solutions
• Check that the correct alias phone
number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[13-11]

Cannot access gatekeeper.

• Check that the correct gate
keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.

187

10. Troubleshooting

Message
"Check whether there are
any network problems."

Causes
Registering of user name is
rejected by SIP server.

[13-17]

Solutions
• Correct that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."

Cannot access SIP server.

[13-18]

• Check that the correct SIP Server
IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[13-24]
"Check whether there are
any network problems."
[13-25]

The password registered for
the SIP server is not the same
as the password registered
for this machine.
In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.

For details about network problems,
contact your administrator.

• Check that IPv4 in [Effective
Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the correct IPv4
address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings .
• For details about network
problems, contact your
administrator.

188

Messages Displayed When Using the Facsimile Function

Message
"Check whether there are
any network problems."
[13-26]

Causes

Solutions

The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has been
registered.

• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[14-01]

The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found.

• Check that the following settings
in [System Settings] are listed
correctly.
• DNS server
• Server name and IP address
for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the folder for transfer is
correctly specified.
• Check that the computer in which
the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact the
administrator of the destinations.
• For details about network
problems, contact your
administrator.

189

10. Troubleshooting

Message
"Check whether there are
any network problems."
[14-09]

Causes

Solutions

E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or login
authentication of the
computer in which the folder
for transfer is specified.

• Check that User Name and
Password for the following
settings in [System Settings] are
listed correctly.
• SMTP Authentication
• POP before SMTP
• Fax E-mail Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• Check that the user ID and
password for the computer with
the folder for forwarding are
correctly specified.
• Check that the folder for
forwarding is correctly specified.
• Confirm that the computer with the
folder for forwarding is properly
working.
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[14-33]

E-mail addresses for the
machine and the
administrator are not
registered.

• Check that the correct E-mail
Address is listed in [Fax E-mail
Account] of [System Settings]. For
details about Fax E-mail Account,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.

190

Messages Displayed When Using the Facsimile Function

Message
"Check whether there are
any network problems."

Causes
No POP3/IMAP4 server
address is registered.

[15-01]

Solutions
• Check that the correct Server
Name or Server Address is listed
in [POP3 / IMAP4 Settings] of
[System Settings]. For details
about POP3 / IMAP4 Settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."

Cannot log in to the POP3/
IMAP4 server.

[15-02]

• Check that the correct User Name
and Password are listed in [Fax Email Account] of [System
Settings]. For details about Fax Email Account, see "File Transfer",
Connecting the Machine/ System
Settings .
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[15-03]

No machine e-mail address
is programmed.

• Check that the correct machine email address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.

191

10. Troubleshooting

Message
"Check whether there are
any network problems."

Causes
Cannot find the DNS server
or POP3/IMAP4 server.

[15-11]

Solutions
• Check that the following settings
in [System Settings] are listed
correctly.
• IP address of the DNS
Server
• the server name or IP
address of the POP3/
IMAP4 server
• the port number of the
POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.

"Check whether there are
any network problems."
[15-12]

Cannot log in to the POP3/
IMAP4 server.

• Check that the following settings
in [System Settings] are listed
correctly.
• the user name and password
for [Fax E-mail Account]
• the user name and password
for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.

192

Messages Displayed When Using the Facsimile Function

• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can
also be confirmed from Web Image Monitor. For details about how to confirm the settings from
Web Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking
you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax .
• If "Check whether there are any network problems." appears, the machine is not correctly
connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the
[Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
. If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.

When the Remote Fax Function Cannot Be Used
Message

Causes

Solutions

"Authentication with remote
machine failed. Check
remote machine's auth.
settings."

User authentication on the
main machine has failed.

For details about user authentication,
see Security Guide .

"Authentication with remote
machine failed. Check
remote machine's auth.
settings."

User Code Authentication is
set on the device connected
via the remote fax function.

The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the main machine.

"Authentication with remote
machine failed. Check
remote machine's auth.
settings."

The user does not have
permission to use the function
on the main machine.

For details about how to set
permissions, see Security Guide

193

10. Troubleshooting

Message
"Check whether there are
any network problems."
[16-00]

Causes

Solutions

• An IP address has not
been registered for the
main machine.

• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about the IP address of the main
machine, contact your
administrator.

• A network is not
connected properly.

• For details about network
problems, contact your
administrator.
"Connection with the remote A network error occurred
machine has failed. Check
while using the remote fax
the remote machine status." function.

• Check that the main machine
supports the remote fax function.
• Check that the main machine is
working normally.
• Check that the correct IP address
or host name is set for the main
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.

"Connection with the remote The main machine's power is
machine has failed. Check
off.
the remote machine status."

Turn on the main machine's power.

"Connection with the remote A timeout error occurred
machine has failed. Check
while an attempt was made
the remote machine status." to connect the device via
remote fax function.

• Check that the LAN cable is
correctly connected to the
machine.
• Check that the main machine is
working correctly.
• For details about connection with
main machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax .

194

Messages Displayed When Using the Facsimile Function

Message

Causes

"Connection with the remote
machine has failed. There is
a problem with the remote
machine structure. Contact
the administrator."

The settings or machine
configuration for using the
remote fax function to
connect to the main machine
are incorrect.

"Transfer error has occured.
Check the status of the
remote machine."

A network error occurred
during transfer.

Solutions
For details about the settings and
machine configuration for using the
remote fax function to connect to a
main machine, contact your
administrator.
• Check that the correct IP address
or host name is set for the main
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the main machine is
working correctly.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission,
contact your administrator.

"The HDD of the remote
machine is full."

The hard disk became full
after using the remote fax
function to scan an original.

Delete unnecessary files.

195

10. Troubleshooting

Messages Displayed When Using the Printer
Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.

Messages Displayed on the Control Panel When Using the Printer Function

• Before turning off the power, see page 49 "Turning On/Off the Power".
Message

Solutions

"Hardware Problem:
Ethernet"

An error has occurred in the
Ethernet interface.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

"Hardware Problem: HDD"

An error has occurred in the
hard disk.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

"Hardware Problem: USB"

An error has occurred in the
USB interface.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

"Hardware Problem:
Wireless Card"

The wireless LAN board can
Turn off the power, and then confirm
be accessed, but an error was the wireless LAN board is inserted
detected.
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative.

(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)

196

Causes

• The Bluetooth interface
unit was connected while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on.

Turn off the power, and then confirm
the Bluetooth interface unit is inserted
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative.

Messages Displayed When Using the Printer Function

Message

Causes

"Load following paper in n.
To cancel job, press [Job
Reset]."

The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.

Check that the printer driver settings
are correct, and then load paper of
the size selected in the printer driver
into the input tray. For details about
how to change the paper size, see
"Changing the Paper Size", Paper
Specifications and Adding Paper .

"Paper in staple tray. Open
cover and remove paper."

If printing is stopped before it
is finished, paper may remain
in the finisher.

Remove the paper remaining in the
finisher.

"Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset].
Paper size and type can
also be changed in User
Tools."

The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.

(A figure is placed at n.)

Solutions

• Check that the printer driver
settings are correct, and then
load paper of the size selected in
the printer driver into the input
tray. For details about how to
change the paper size, see
"Changing the Paper Size",
Paper Specifications and Adding
Paper .
• Select the tray manually to
continue printing, or cancel a
print job. For details about how
to select the tray manually, or
cancel a print job, see "If an
Error Occurs with the Specified
Paper Size and Type", Print .

"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue]. Paper
type can also be changed
in User Tools."

The size of the paper in the
tray does not match the paper
size specified in the printer
driver.

Select a tray containing paper that is
the same size as the specified paper
size.

An error has occurred in the
IEEE 1284 interface board.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

(A tray name is placed at
n.)
"Parallel I/F board has a
problem."

197

10. Troubleshooting

Message

Causes

Solutions

"Printer font error."

An error has occurred in the
font settings.

Contact your service representative.

"Problems with the wireless
card. Please call service."

The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.

Check that the Bluetooth unit is
installed properly, or contact your
service representative.

The tray selected for other
pages is the same as the one
for slip sheets.

Reset the job. Be sure the tray you
select for slip sheets is not providing
paper for other pages.

(A "wireless LAN board" or
"Bluetooth unit" is referred
to as a "wireless card".)
"Cannot print because both
the main and designation
(chapter) sheets are set to
the same paper tray. Press
[Job Reset] to cancel the
job. To print the job again
specify different trays."

When using direct print from a memory storage device
Message

Causes

Solutions

"Exceeded the limit value for
total data size of the
selected files. Cannot select
more files."

• The size of the selected
file exceeds 1 GB.

Files or groups of files larger than 1 GB
cannot be printed.

• The total size of the
selected files exceeds 1
GB.

• When the total size of the multiple
files that are selected exceeds 1
GB, select files separately.
• When the size of the selected file
exceeds 1 GB, print from a
memory storage device using a
function other than the Direct
printing function.
You cannot select files of different
formats at the same time.

198

Messages Displayed When Using the Printer Function

Message
"Unable to access the
specified memory storage
device."

Causes
• An error occurred
when the machine
accessed the memory
storage device or a file
stored on the memory
storage device.

Solutions
Save the file to a different memory
storage device, and then try to print
again.

• An error occurred
when the user used the
Direct printing function
to print from a memory
storage device.

Messages Printed on the Error Logs or Reports When Using the Printer Function
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.

When print jobs are canceled
Message

Causes

Solutions

"91: Error"

Printing was canceled by the
auto job cancel function due
to a command error.

Check that the data is valid.

"A function which cannot be
used with Fold mode was
set. The job has been
cancelled."

A print job was cancelled
because a function(s) not
available with Fold was
selected.

Cancel the function(s) not available
with Fold. For details about the
functions not available with Fold, see
"Fold", Print .

"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."

You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.

On the printer driver, select a job type
other than [Document Server] in "Job
Type:" or deselect [Unauthorized Copy
Prevention].

199

10. Troubleshooting

200

Message

Causes

Solutions

"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."

The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.

On the printer driver's [Detailed
Settings] tab, click [Effects] in "Menu:".
Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:].

"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."

The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.

On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention].

"Collate has been
cancelled."

Collate was canceled.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

"Exceeded the maximum unit The number of pages the
count for Print Volume Use.
user is permitted to print has
The job has been
been exceeded.
cancelled."

For details about print volume use
limitation, see Security Guide .

"Exceeded the maximum
number of multi-sheet fold.
The job has been
cancelled."

The maximum number of
multi-sheet fold was
exceeded.

Specify fewer sheets for the multi-sheet
fold function.

"Fold is not available with
the settings. The job has
been cancelled."

Fold function is not available
with the current settings.

Check the paper settings. For details
about the limitations of the Fold
function, see "Fold", Print .

"Receiving data failed."

Data reception was aborted. Resend the data.

"Sending data failed."

The machine received a
command to stop
transmission from the printer
driver.

Check if the computer is working
correctly.

"The selected paper size is
not supported. This job has
been cancelled."

Job reset is automatically
performed if the specified
paper size is incorrect.

Specify the correct paper size, and
then print the file again.

For details about the maximum number
of multi-sheet fold, see "Fold", Print .

Messages Displayed When Using the Printer Function

Message

Causes

Solutions

"The selected paper type is
not supported. This job has
been cancelled."

Job reset is automatically
performed if the specified
paper type is incorrect.

Specify the correct paper type, and
then print the file again.

"Z-fold error."

Z-folding was canceled.

Check the tray, paper orientation, print
orientation, and Z-fold settings again.

When there is a problem with the print settings
Message

Causes

Solutions

"Booklet/Half Fold Error"

The job was canceled
because you specified
invalid settings for saddle
stitching or half fold.

Check the settings for saddle stitching or
half fold.

"Classification Code is
incorrect."

The classification code has
not been entered, or the
classification code has
been entered incorrectly.

Enter the correct classification code.

"Classification Code is
incorrect."

The classification code is
not supported with the
printer driver.

Select [Optional] for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes", Print
.

"Duplex has been
cancelled."

Duplex printing was
canceled.

• Select the proper paper size for the
duplex function. For details about
paper, see "Specifications for the
Main Unit", Maintenance and
Specifications .
• Change the setting for "Apply
Duplex" in [System Settings] to
enable duplex printing for the paper
tray. For details about setting "Apply
Duplex", see "Tray Paper Settings",
Connecting the Machine/ System
Settings .

201

10. Troubleshooting

Message

Causes

Solutions

"Exceeded max. pages.
Collate is incomplete."

The number of pages
exceeds the maximum
number of sheets that you
can use Collate with.

Reduce the number of pages to print.

"Exceeded the maximum
number of multi-sheet fold
(Half Fold)."

The maximum number of
For details about the maximum number of
multi-sheet folds (Half Fold) multi-sheet folds (Half Fold), see "Fold",
was exceeded.
Print .

"Output tray has been
changed."

The output tray was
changed because the
paper size of the specified
output tray is limited.

Specify the proper output tray.

"Print overrun."

Images were discarded
while printing.

PCL 6
Select a lower resolution on the
printer driver. For details about how
to change the resolution setting, see
the printer driver Help.
PostScript 3
Select a lower resolution on the
printer driver. For details about how
to change the resolution setting, see
the printer driver Help.

202

"Punch has been
cancelled."

Punch printing was
canceled.

Check the paper orientation, print
orientation, and then punch position.
Certain settings can produce print results
that might not be as expected.

"Staple has been
cancelled."

Stapling printing was
canceled.

Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as expected.

Messages Displayed When Using the Printer Function

When documents cannot be stored in the Document Server
Message

Causes

Solutions

"Cannot store data of this
size."

The paper size exceeded
the capacity of the
Document Server.

Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom
size files can be sent but not stored
afterward.

"Document Server is not
available to use. Cannot
store."

You cannot use the
Document Server function.

For details about using Document
Server function, contact your
administrator.
For details about how to set
permissions, see Security Guide

"Exceeded max. capacity of
Document Server. Cannot
store."

The hard disk became full
after a file was stored.

Delete some of the files stored in the
Document Server or reduce the size
that you want to send.

"Exceeded max. number of
files of Document Server.
Cannot store."

The maximum file capacity
of the Document Server was
exceeded.

Delete some of the files stored in the
Document Server.

"Exceeded max. number of
files. (Auto)"

While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum file
capacity for file storage or
Hold Print file management
(automatic) was exceeded.

Delete Hold Print files (automatic) or
unneeded files stored in the machine.

"Exceeded max. number of
pages of Document Server.
Cannot store."

The maximum page
capacity of the Document
Server was exceeded.

Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.

"Exceeded max. number of
pages. (Auto)"

While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum
page capacity was
exceeded.

Delete unneeded files stored in the
machine.
Reduce the number of pages to print.

203

10. Troubleshooting

Message

Causes

Solutions

"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."

The hard disk became full
after a file was stored.

Delete the files stored in the Document
Server or reduce the file size to be sent.

"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."

The maximum file capacity
of the Document Server was
exceeded.

Delete the files stored in the Document
Server.

"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."

The maximum page
capacity of the Document
Server was exceeded.

Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.

"The specified folder in
Document Server is locked.
Cannot store."

The specified folder is
locked.

Unlock the folder or specify another
folder number that can be used. For
details about locked folders, see
Security Guide .

When there is not enough free hard disk space
Message

204

Causes

Solutions

"HDD is full."

When printing with the
PostScript 3 printer driver,
the hard disk capacity for
fonts and forms has been
exceeded.

Delete unneeded forms or fonts
registered in the machine.

"HDD is full."

The hard disk became full
while printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file.

Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of
the Sample Print, Locked Print, Hold
Print, or Stored Print file.

Messages Displayed When Using the Printer Function

Message
"HDD is full. (Auto)"

Causes
The hard disk became full
while using the error job
store function to store
Normal Print jobs as Hold
Print files.

Solutions
Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of
the Temporary Print file and/or the
Stored Print file.

When there is not enough memory
Message

Causes

Solutions

"84: Error"

There is no work area
available for image
processing.

Decrease the number of files sent to the
machine.

"92: Error"

Printing was canceled
because [Job Reset] or the
[Stop] key was selected on
the machine's control panel.

Perform the print operation again if
necessary.

When there is a problem with a parameter
Message
"86: Error"

Causes
Parameters of the control
code are invalid.

Solutions
Check the print settings.

When the user lacks privileges to perform an operation
Message

Causes

Solutions

"No response from the
server. Authentication has
failed."

A timeout occurred while
connecting to the server for
LDAP authentication or
Windows Authentication.

Check the status of the server.

"Printing privileges have not
been set for this document."

The PDF document you have
tried to print has no
privileges to print.

Contact the owner of the document.

205

10. Troubleshooting

Message

Causes

Solutions

"You do not have a privilege
to use this function. This job
has been cancelled."

The entered login user name
or login password is not
correct.

Check that the user name and
password are correct.

"You do not have a privilege
to use this function. This job
has been cancelled."

The logged in user is not
allowed to use the selected
function.

For details about how to set
permissions, see Security Guide

"You do not have a privilege
to use this function. This
operation has been
cancelled."

The logged in user does not
have the privileges to
register programs or change
the paper tray settings.

For details about how to set
permissions, see Security Guide

When a user cannot be registered
Message

Causes

Solutions

"Auto-registration of user
information has failed."

Automatic registration of
For details about automatic registration
information for LDAP
of user information, see Security Guide
Authentication or Windows
.
Authentication failed
because the Address Book is
full.

"Information for user
authentication is already
registered for another user."

The user name for LDAP or
Integration Server
authentication was already
registered in a different
server with a different ID,
and a duplication of the user
name occurred due to a
switching of domains
(servers), etc..

For details about user authentication,
see Security Guide .

When other errors occur
Message
"85: Error"

206

Causes
The specified graphics
library is unavailable.

Solutions
Check that the data is valid.

Messages Displayed When Using the Printer Function

Message

Causes

Solutions

"98: Error"

The machine could not
access Hard disk correctly.

Turn off the power, and then back on
again. If the message appears
frequently, contact your service
representative.

"99: Error"

This data cannot be printed.
The specified data is either
corrupt or it cannot be
printed from a memory
storage device using the
Direct printing function.

Check that the data is valid. For details
about the kinds of data that can be
printed from a memory storage device
using the Direct printing function, see
"Direct Printing from a Memory
Storage Device", Print .

"Command Error"

An RPCS command error
occurred.

Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver
is being used.
• Check if the machine's memory
size is set correctly in the printer
driver.
• Check that the printer driver is the
most up-to-date version available.

"Compressed Data Error."

The printer detected corrupt
compressed data.

• Check the connection between
the computer and the printer.
• Check that the program you used
to compress the data is
functioning correctly.

"Data storage error."

You tried to print a Sample
Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning.

Contact your service representative.

"Error has occurred."

A syntax error, etc.,
occurred.

Check that the PDF file is valid.

207

10. Troubleshooting

Message

Causes

Solutions

"Exceeded max. number of
files to print for temporary /
stored jobs."

While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded.

Delete unneeded files stored in the
machine.

"Exceeded max. number of
pages to print for
temporary / stored jobs."

While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded.

Delete unneeded files stored in the
machine.
Reduce the number of pages to print.

"Failed to obtain file system." PDF direct printing could not
be performed because the
file system could not be
obtained.

Turn off the power, and then back on
again. If the message appears again,
contact your service representative.

"File system is full."

PDF file does not print out
because the capacity of the
file system is full.

Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.

"Folding Unit Error."

There is a problem with the
Multi-Folding Unit.

Contact your service representative.

"I/O buffer overflow."

An input buffer overflow
occurred.

• In [Printer Features], under [Host
Interface], select [I/O Buffer],
and then set the maximum buffer
size to a larger value.
• Reduce the number of files being
sent to the machine.

208

Messages Displayed When Using the Printer Function

Message
"Insufficient Memory"

Causes
A memory allocation error
occurred.

Solutions
PCL 6
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
On the printer driver's [Detailed
Settings] tab, click [Print Quality]
in "Menu:", and then select
[Raster] in the "Vector/Raster:"
list. In some cases, it will take a
long time to complete a print job.
PostScript 3
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.

"Memory Retrieval Error"

A memory allocation error
occurred.

Turn off the power, and then back on
again. If the message appears again,
replace the RAM. For details about
replacing the RAM, contact your
service representative.

If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print .

209

10. Troubleshooting

Messages Displayed When Using the Scanner
Function
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message

Causes

"Cannot find the specified
path. Please check the
settings."

The destination computer
name or folder name is
invalid.

"Cannot find the specified
path. Please check the
settings."

An antivirus program or a
firewall is preventing the
machine connecting to your
computer.

Solutions
Check whether the computer name and
the folder name for the destination are
correct.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
operating system's Help.

210

"Entered user code is not
correct. Please re-enter."

You have entered an
incorrect user code.

Check the authentication settings, and
then enter a correct user code.

"Exceeded max. number of
alphanumeric characters for
the path."

The maximum number of
specifiable alphanumeric
characters in a path has
been exceeded.

The maximum number of characters
which can be entered for the path is
256. Check the number of characters
you entered, and then enter the path
again.

Messages Displayed When Using the Scanner Function

Message

Causes

Solutions

"Exceeded max. number of
alphanumeric characters."

The maximum enterable
number of alphanumeric
characters has been
exceeded.

Check the maximum number of
characters which can be entered, and
then enter it again. For details about
the maximum enterable number of
characters, see "Values of Various Set
Items for Transmission/Storage /
Delivery Function", Scan .

"Programmed. Cannot
program the destination(s)
that is not programmed in
the address book."

The destinations selected
while registering to the
program contain a folder
destination for which one of
the following destinations is
set:

WSD destinations and DSM
destinations cannot be registered to the
program because they cannot be
registered in the address book. For
manually entered and delivery server
destinations, register the destinations in
the address book, and then try to
register them to the program again.

manually entered
destination, delivery server
destination, WSD
destination, or DSM
destination
"Scanner journal is full.
Please check Scanner
Features."

"Print & Delete Scanner
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.

Print or delete Scanner Journal. For
details about Scanner Features, see
"General Settings", Scan .

"The entered file name
The file name contains a
contains invalid character(s). character that cannot be
Enter the file name again
used.
using any of the following 1
byte characters. " 0 to 9 " , "
A to Z " , " a to z " , " . - _""

Check the file name set at the time of
scanning. For details about characters
that can be used in file names, see
"Specifying the File Name", Scan .

Check the file name specified at the
time of scanning. The file name
specified in the Sending Scan Files to
Folders function cannot contain the
following characters:
\/:*?"<>|
The file name cannot start or end with a
period ".".

211

10. Troubleshooting

Message

Causes

Solutions

"The program is recalled.
Cannot recall the
destination(s) for which
access privileges are
required."

The program contains a
destination for which the
currently logged-in user
does not have permission to
view.

For details about how to set
permissions, see Security Guide

"The program is recalled.
Cannot recall the
destination(s) that is deleted
from the address book."

The destination stored in the
program could not be called
because it was deleted from
the address book.

Enter the destination directly to send
data separately.

"The program is recalled.
Cannot recall the folder
destination(s) with protection
code(s)."

Destinations registered in the
program contain a folder
destination for which the
protection code is set.

A destination for which the protection
code is set cannot be called by the
program. Cancel the protection code
setting or send scanned files to the
destination separately.

When documents cannot be scanned properly
Message

212

Causes

Solutions

"All the pages are detected
as blank. No file was
created."

No PDF file was created
because all the pages of the
scanned original were
detected as blank when
[On] is specified for [Delete
Blank Page] in [OCR
Settings].

Check whether the original is set
upside down.

"Check original's
orientation."

Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.

Change the orientation of the original,
and then try to scan the original again.

Change [OCR Scanned PDF: Blank
Page Sensitivity] in [Scanner Features]
to "Sensitivity Level 1".

Messages Displayed When Using the Scanner Function

Message

Causes

Solutions

The scanned data exceeded
maximum data capacity.

Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan .

The scanned original
exceeded maximum data
capacity.

The data being scanned is
too large for the scale ratio
specified in [Specify Size].

Reduce the resolution or [Specify Size]
value, and then try to scan the original
again.

"Exceeded max. number of
files which can be used in
Document Server at the
same time."

The maximum number of
files that can be stored in the
Document Server has been
exceeded.

Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting Stored Documents",
Copy/ Document Server .

"Not all of the image will be
scanned."

If the scaling factor specified
in [Specify Reproduction
Ratio] is too large, part of
the image may be lost.

Reduce the scaling factor in [Specify
Reproduction Ratio], and then try to
scan the original again.

"Exceeded max. data
capacity."
"Check scanning resolution,
then press Start key again."

"Exceeded max. data
capacity."
"Check the scanning
resolution, then reset n
original(s)."
("n" in the message
represents a changeable
number.)
"Exceeded max. data
capacity."
"Check the resolution and
the ratio and then press the
Start key again."

If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor.

213

10. Troubleshooting

Message

Causes

Solutions

"Not all of the image will be
scanned."

Using [Specify Reproduction
Ratio] to scale down a large
document may cause part of
the image to be lost.

Specify a large size in [Specify Size],
and then try to scan the original again.

The data being scanned is
too small for the scale ratio
specified in [Specify Size].

Specify a higher resolution or a large
size in [Specify Size], and then try to
scan the original again.

"The size of the scanned
data is too small."
"Check the resolution and
the ratio and then press the
Start key again."

If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor.

When documents cannot be scanned because the memory is full
Message
"Memory is full. Cannot
scan. The scanned data will
be deleted."

Causes
Because of insufficient hard
disk space, the first page
could not be scanned.

Solutions
Try one of the following measures:
• Wait for a while, and then retry
the scan operation.
• Reduce the scan area or scanning
resolution. For details about
changing scan area and scanning
resolution, see "Scan Settings" of
Various Scan Settings, Scan .
• Delete unneeded stored files. For
details about how to delete stored
files, see "Deleting a Stored File",
Scan .

"Memory is full. Do you
want to store scanned file?"

214

Because there is not enough Specify whether to use the data or not.
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.

Messages Displayed When Using the Scanner Function

Message
"Memory is full. Scanning
has been cancelled. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."

Causes

Solutions

Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.

Specify whether to use the data or not.

When data transmission fails
Message

Causes

"Authentication with the
The entered user name or
destination has failed. Check password was invalid.
settings. To check the current
status, press [Scanned Files
Status]."

Solutions
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
• A password of 128 or more
characters may not be
recognized.

"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. Email Size] in Scanner
Features."

The file size per page has
reached the maximum email size specified in
[Scanner Features].

"Sending the data has
failed. The data will be
resent later."

A network error has
occurred and a file was not
sent correctly.

Change the scanner features settings
as follows:
• Increase the e-mail size limit in
[Max. E-mail Size].
• Change the [Divide & Send Email] setting to [Yes (per Page)] or
[Yes (per Max. Size)]. For details
about these settings, see "Send
Settings", Scan .
Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact your
administrator.

215

10. Troubleshooting

Message

Causes

Solutions

"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scanned Files
Status]."

Transmission has failed.
Allocate sufficient space.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.

"Transmission has failed. To
check the current status,
press [Scanned Files
Status]."

While a file was being sent,
a network error occurred
and the file could not be sent
correctly.

If the same message appears again
after scanning again, the cause could
be a mixed network, or else network
settings were changed during WSD
scanner transmission. For details about
network error, contact your
administrator.

When data cannot be sent because a currently used file is selected
Message

216

Causes

Solutions

"Selected file is currently in
use. File name cannot be
changed."

You cannot change the
name of a file whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.

Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the file name.

"Selected file is currently in
use. Password cannot be
changed."

You cannot change the
Cancel transmission ("Waiting..." status
password of a file whose
cleared) or the DeskTopBinder setting,
status is "Waiting..." or that is and then change the password.
being edited with
DeskTopBinder.

"Selected file is currently in
use. User name cannot be
changed."

You cannot change the
sender's name whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.

Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the user name.

Messages Displayed When Using the Scanner Function

Message
"Some of selected files are
currently in use. They could
not be deleted."

Causes
You cannot delete a file
which is waiting to be
transmitted ("Waiting..."
status displayed) or whose
information is being
changed with
DeskTopBinder.

Solutions
Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then delete the file.

When data cannot be sent because there are too many documents or pages
Message

Causes

Solutions

"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"

The file being stored has
Specify whether to store the data or
exceeded the maximum
not. Scan the pages that were not
number of pages for one file. scanned, and then store them as a new
file. For details about storing files, see
"Storing and Saving the Scanned
Documents", Scan .

"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."

Too many files are waiting to Try again after they have been
be delivered.
delivered.

"Exceeded max. page
capacity per file. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."

The number of scanned
pages exceeded the
maximum page capacity.

"Exceeded maximum
number of file to store.
Delete all unnecessary files."

Too many files are waiting to Try again after they have been
be delivered.
delivered.

Select whether to send the data that
has already been scanned.

217

10. Troubleshooting

When the WSD scanner function cannot be used
Message
"Cannot communicate with
PC. Contact the
administrator."

Causes
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.

For details about how to enable or
disable the WSD protocol, see Security
Guide .

"Cannot start scanning
Scan Profile is not set on the
because communication was client computer.
failed."

Set Scan Profile. For details about how
to do this, see "Creating a New Scan
Profile", Scan .

"Cannot start scanning
The [Take no action] setting
because communication was has been selected on the
failed."
client computer, forcing the
client computer to remain
inactive when it receives
scan data.

Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.

"Cannot start scanning.
Check the setting(s) on the
PC."

The Scan Profile might be
incorrectly configured.

Check the Scan Profile configuration.

"Could not send the data
because the PC timed out
before it was sent."

A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Too many originals per
set.
• Misfed originals.
• Transmission of other
jobs.

218

Solutions

• Reduce the number of originals,
and then scan again.
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.

Messages Displayed When Using the Scanner Function

When documents cannot be stored on a memory storage device
Message

Causes

Solutions

"Cannot write on the
memory storage device
because remaining free
space is insufficient."

The memory storage device
is full and scan data cannot
be saved. Even if the
memory storage device
appears to have sufficient
free space, data might not
be saved if the maximum
number of files that can be
saved is exceeded.

• Replace the memory storage
device.

"Cannot write on the
memory storage device
because the device is writeprotected."

The memory storage device
is write-protected.

Unlock the write-protection on the
memory storage device.

"Cannot write on the
memory storage device.
Check the memory storage
device and machine
settings."

The memory storage device
is faulty, or the file name
contains a character that
cannot be used.

• Check to see if the memory
storage device is defective.

• If the document is scanned as
single-page or divided multiple
pages, data already written to the
memory storage device is saved
as is. Replace the memory storage
device, and then press [Retry] to
save the remaining data, or press
[Cancel] to redo the scan.

• Check the memory storage
device. It might be unformatted,
or its format might be
incompatible with this machine.
• Check the file name set at the time
of scanning. For details about the
characters that can be used in file
names, see "Specifying the File
Name", Scan .

"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."

The scan could not be
completed because the
maximum number of pages
that can be scanned by this
machine was exceeded
during writing to the memory
storage device.

Reduce the number of documents to be
written to the memory storage device,
and then try again.

219

10. Troubleshooting

Message

Causes

"Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."

The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory storage
device.

Solutions
Select whether or not to save the
scanned document to the memory
storage device.

Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message

220

Causes

Solutions

"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."

The entered login user
name, password, or driver
encryption key was invalid.

Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide .

"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."

The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
scanner function.

"Cannot add any more
scanning mode."

The maximum number of
registerable scan modes has
been exceeded.

"Cannot detect the paper
size of the original. Specify
the scanning size."

The set original was
misaligned.

The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.

Messages Displayed When Using the Scanner Function

Message

Causes

Solutions

"Cannot specify any more
scanning area."

The maximum number of
registerable scan areas has
been exceeded.

The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.

"Clear Misfeed(s) in ADF."

A paper misfeed has
occurred inside the ADF.

• Remove jammed originals, and
then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
• When a misfeed occurs, replace
the jammed originals.
• Check whether the originals are
suitable to be scanned by the
machine.

"Error has occurred in the
scanner driver."

An error has occurred in the
driver.

• Check whether the network cable
is connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is
recognized correctly by
Windows.
• Check whether the client
computer can use the TCP/IP
protocol.

"Error has occurred in the
scanner."

The application-specified
scan conditions have
exceeded the setting range
of the machine.

Check whether the scanning settings
made with the application exceed the
setting range of the machine.

"Fatal error has occurred in
the scanner."

An unrecoverable error has
occurred on the machine.

An unrecoverable error has occurred
in the machine. Contact your service
representative.

"Insufficient memory. Close
all other applications, then
restart scanning."

Memory is insufficient.

• Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
221

10. Troubleshooting

Message

Causes

"Insufficient memory. Reduce Scanner memory is
the scanning area."
insufficient.

Solutions
• Reset the scan size.
• Lower the resolution.
• Set with no compression. For
details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan .
• If a misfeed occurs, you might not
scan an original. Remove the
misfeed, and then scan the
original again.

"Invalid Winsock version.
Please use version 1.1 or
higher."

You are using an invalid
version of Winsock.

"No response from the
scanner."

The machine or client
computer is not connected to
the network correctly.

Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
• Check whether the machine or
client computer is connected to
the network correctly.
• Disable the client computer's own
firewall. For details about firewall,
see Windows Help.

"No response from the
scanner."

222

The network is crowded.

Wait for a while, and then try to
reconnect.

Messages Displayed When Using the Scanner Function

Message
"Scanner is in use for other
function. Please wait."

Causes
A function of the machine
other than the Scanner
function is being used such
as the Copier function.

Solutions
• Wait for a while, and then
reconnect.
• Cancel the job that is being
processed. Press the [Stop] key.
Follow the instructions in the
message that appears and exit
the function that is running.

"Scanner is not available on
the specified device."

The TWAIN scanner function Contact your service representative.
cannot be used on this
machine.

"Scanner is not ready.
Check the scanner and the
options."

The ADF cover is open.

Check whether the ADF cover is
closed.

"The name is already in use.
Check the registered
names."

You tried to register a name
that is already in use.

Use another name.

When there is a problem connecting to the scanner
Message

Causes

Solutions

"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."

An access mask is set.

For details about an access mask,
contact your administrator.

"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."

The main power of the
previously used scanner is
not set to "On".

Check whether the main power of the
scanner used for the previous scan has
been turned on.

("XXX" and "YYY" indicate
scanner names.)

223

10. Troubleshooting

Message
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."

Causes
The machine is not
connected to the network
correctly.

("XXX" and "YYY" indicate
scanner names.)

Solutions
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the personal firewall of
the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
• Select the scanner used for the
previous scan.

"Communication error has
occurred on the network."

A communication error has
occurred on the network.

Check whether the client computer can
use the TCP/IP protocol.

"Scanner is not available.
Check the scanner
connection status."

The machine's power is off.

Turn on the power.

"Scanner is not available.
Check the scanner
connection status."

The machine is not
connected to the network
correctly.

• Check whether the machine is
connected to the network
correctly.
• Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .

224

Messages Displayed When Using the Scanner Function

Message
"Scanner is not available.
Check the scanner
connection status."

Causes
Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.

Solutions
• Check whether the machine's host
name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set
"LLMNR" of "IPv6" to [Active].
• In Windows XP, IPv6 address
cannot be obtained from the host
name. Specify the machine's IPv6
address in the Network
Connection Tool.

225

10. Troubleshooting

When Other Messages Appear
Message

Causes

"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."

• The wireless LAN
board was not inserted
when the machine was
turned on.

(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)

• The wireless LAN
board was pulled out
after the machine was
turned on.

Solutions
Turn off the power, and then confirm
the wireless LAN board is inserted
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative.

• The settings are not
updated although the
unit is detected.
"Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."

• The Bluetooth interface
unit was installed while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on.

Turn off the power, and then confirm
that the Bluetooth interface unit was
installed correctly. After confirmation,
turn on the power again. If the
message appears again, contact your
service representative.

"Clean the scanning glass.
(Located next to the
exposure glass.)"

The scanning glass or guide
plate of the ADF is dirty.

Clean them. See "Maintaining Your
Machine", Maintenance and
Specifications .

"Following output tray is full.
Remove paper."

The output tray is full.

Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Stop]
key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing.
When using the multi-folding unit, the
number of sheets per copy paper stack
differs depending on the paper type
and fold type.

226

When Other Messages Appear

Message
"Self checking..."

Causes
The machine is performing
image adjustment
operations.

Solutions
The machine may perform periodic
maintenance during operations. The
frequency and duration of
maintenance depends on the humidity,
temperature, and printing factors such
as number of prints, paper size, and
paper type. Wait for the machine to
get ready.

When There Is a Problem Scanning or Storing Originals
Message

Causes

"Cannot detect original size.
Select scan size."

The machine failed to detect
the size of the original.

Solutions
• Place the original correctly.
• Specify the scan size, and then
place the originals again. For
details about the settings for when
fax function is being used, see
"Scan Settings", Fax .
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.

"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."

The maximum number of
pages per file has been
exceeded.

Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan .

"Original(s) is being
scanned for a different
function."

Another function of the
machine is being used.

Cancel the job in progress. Press [Exit],
and then press the [Stop] key. Follow
the instructions in the message that
appears and exit the function that is
running.

227

10. Troubleshooting

When the Home Screen Cannot Be Edited
Message

Causes

Solutions

"The image data size is not
valid. See the manual for
required data."

The image data size is not
valid.

For details about file size for shortcut
image, see "Displaying the Image on
the [Home] Screen", Convenient
Functions .

"The format of the image
data is not valid. See the
manual for required data."

The file format of the shortcut
image to be added is not
supported.

The file format of shortcut images to be
added must be PNG. Specify the
image again.

When the Address Book Is Updated
Message
"Updating the destination list
has failed. Try again?"

Causes
A network error has
occurred.

Solutions
• Check whether the server is
connected.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
operating system's Help.

228

When Other Messages Appear

Message

Causes

Solutions

"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."

The destination list is being
updated from the network
using Web Image Monitor.

Wait until the message disappears. Do
not turn off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operation is not possible while this
message is displayed.

"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."

A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.

Specify the destination or sender's
name again.

When Data Cannot Be Sent Due to a Problem with the Destination
Message

Causes

Solutions

"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"

The specified group contains In the message that appears at each
fax destinations, e-mail
transmission, press [Select].
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.

"SMTP authentication E-mail
address and Administrator
E-mail address mismatch."

The SMTP authentication email address and the
administrator's e-mail
address do not match.

For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings .

229

10. Troubleshooting

When the Machine Cannot Be Operated Due to a Problem with the User
Certificate
Message

Causes

Solutions

"The destination cannot be
selected because its
encryption certificate is not
currently valid."

The user certificate
(destination certificate) has
expired.

A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .

"The group destination
cannot be selected because
it contains a destination with
a encryption certificate that
is not currently valid."

The user certificate
(destination certificate) has
expired.

A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .

"Transmission cannot be
performed because the
encryption certificate is not
currently valid."

The user certificate
(destination certificate) has
expired.

A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .

"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."

The device certificate (S/
MIME) has expired.

A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .

There is no device certificate
(S/MIME), or the certificate
is invalid.

For details about the device certificate
(S/MIME), see Security Guide .

(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)

230

When Other Messages Appear

Message
"XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."

Causes
The device certificate (PDF
with digital signature or
PDF/A with digital
signature) has expired.

A new device certificate (PDF with
digital signature or PDF/A with digital
signature) must be installed. For details
about how to install a device certificate
(PDF with digital signature or PDF/A
with digital signature), see Security
Guide .

There is no device certificate
(PDF with digital signature or
PDF/A with digital
signature), or the certificate
is invalid.

(XXX and YYY indicate the
user action.)
"XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate. Check the
device certificate."

Solutions

(XXX and YYY indicate the
user action.)

• If a fax or an e-mail cannot be sent and a message appears which states that there is a problem
with the device certificate or user certificate, a new certificate must be installed. For details about
how to install a new certificate, see Security Guide .

When Problems Occur While Logging In
Message

Causes

Solutions

"Authentication has failed."

The entered login user name
or login password is not
correct.

For details about the correct login user
name and login password, see
Security Guide .

"Authentication has failed."

The machine cannot perform
authentication.

For details about authentication, see
Security Guide .

231

10. Troubleshooting

When the User Lacks Privileges to Perform an Operation
Message

Causes

Solutions

"You do not have the
privileges to use this
function."

The logged in user name
For details about how to set
does not have permission for permissions, see Security Guide
the selected function.

"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."

You have tried to delete files
without the authority to do
so.

To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .

When the LDAP Server Cannot Be Used
Message

Causes

"Connection with LDAP
server has failed. Check the
server status."

A network error has
occurred and connection
has failed.

"Exceeded time limit for
LDAP server search. Check
the server status."

A network error has
occurred and connection
has failed.

Solutions
Try the operation again. If the message
is still shown, the network may be busy.
Check the settings for LDAP server in
[System Settings]. For details about
settings for LDAP server, see
"Programming the LDAP server",
Connecting the Machine/ System
Settings .
• Try the operation again. If the
message is still shown, the
network may be busy.
• Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .

"LDAP server authentication
has failed. Check the
settings."

232

A network error has
occurred and connection
has failed.

Make settings correctly for the user
name and the password for LDAP
server authentication.

INDEX
2 Sided Print...................................................... 9, 92
A
A3/11 × 17 tray unit................................... 35, 126
Address Book................................... 11, 78, 79, 228
Address Book Management.................................39
ADF.............................................................. 8, 31, 53
ADF's extender...................................................... 33
Authentication screen............................................ 51
Auto document feeder............................................. 8
Auto Reduce / Enlarge.................................. 14, 57
B
Basic procedure....... 55, 75, 91, 99, 107, 111, 115
Beeping pattern................................................... 173
Booklet................................................................... 14
Booklet finisher...................................................... 36
Browser.................................................................. 39
Bypass tray.............................. 33, 68, 69, 129, 130
C
Canceling a transmission............................... 83, 84
Check Status key................................................. 171
Combine............................................................ 9, 14
Combine printing................................................... 93
Combined copying............................................... 63
Computer............................................................. 220
Connect Copy............................................... 18, 184
Control panel......................................................... 31
Converting documents to electronic formats easily.
................................................................................ 10
Copier.............................................................. 38, 55
Copy connector..................................................... 35
Copy orientation....................................................61
Copy tray......................................................... 32, 35
Copy/Document Server..................................... 181
Custom size............................................................ 68
Custom size paper.............................................. 132
D
Data security for copying......................................29
Destination.................................................. 106, 229
Display language.................................................. 37

Distributed scan management.............................. 27
Document Server.......... 10, 17, 39, 74, 97, 98, 115
Drawer................................................................... 32
DSM....................................................................... 27
Duplex.................................................................... 14
Duplex Copy..................................................... 9, 59
E
E-mail address..................................................... 110
E-mail destination....................................... 108, 110
E-mail transmission................................................ 21
Embedding text information..................................25
Envelope........................................... 69, 70, 95, 159
Error log............................................................... 199
Error report.......................................................... 199
Exposure glass................................................ 31, 53
Extender................................................................. 33
Extension unit......................................................... 35
External options..................................................... 35
F
Facsimile................................................. 38, 75, 186
Fanning paper..................................................... 121
Fax destination................................................ 78, 79
File type................................................................ 113
Finisher................................................................... 36
Frequently-used settings........................................ 12
Front cover............................................................. 31
H
Hold Print................................................................16
Home screen..............................13, 38, 39, 40, 228
Home screen image.............................................. 38
How to Read the Manuals...................................... 6
I
Immediate transmission.................................. 81, 82
Indicator............................................................... 171
Information screen................................................... 9
Initial settings.......................................................... 12
Interposer...................................................... 36, 139
IP-Fax......................................................................21
J
Journal.................................................................... 88
233

L
LAN-Fax............................................................. 9, 19
Large capacity tray.................................. 8, 35, 135
LCT...................................................................... 8, 35
LDAP Server......................................................... 232
Loading orientation-fixed paper........................ 143
Loading paper..................................................... 121
Loading two-sided paper................................... 143
Locked Print............................................................ 16
Logging in............................................................ 231
Logging in to the machine.....................................51
Logging out the machine.......................................52
Lower front cover................................................... 32
M
Magazine.............................................................. 14
Mailbox.................................................................. 36
Main power........................................................... 49
Main power switch................................................ 32
Managing document............................................ 98
Memory transmission...................................... 75, 77
Message......... 174, 181, 186, 196, 199, 201, 203,

204, 205, 206, 210, 212, 214, 215, 216, 217,
218, 219, 220, 223, 226, 227, 228, 229, 230,
231, 232
Model-Specific Information.................................... 7
Multi-folding unit............................................... 8, 36

N
Names of major features........................................ 8
Network settings.................................................. 187
O
OCR unit................................................................. 25
OHP transparency.............................................. 132
One-Sided Combine............................................. 64
Options................................................................... 35
Orientation-fixed paper......................................143
Original orientation............................................... 59
Output jogger........................................................ 36
P
Paper capacity.................................................... 146
Paper guides.......................................................... 33
Paper size....................................................131, 146
234

Paper thickness.................................................... 146
Paper tray...............................................................32
Paper type............................................................146
Paperless Fax........................................................... 9
Parallel connection................................................ 89
Path.......................................................................106
PCL.......................................................................... 89
Placing originals.................................................... 53
Preventing information leakage........................... 26
Printer.. 38, 91, 196, 199, 201, 203, 204, 205, 206
Printer Bypass Paper Size.......................... 131, 132
Printer driver........................................................... 90
Problem....................................................... 174, 227
Program........................................................... 12, 43
Q
Quick Install........................................................... 89
R
Reducing my Costs.................................................. 9
Region A................................................................... 7
Region B................................................................... 7
Registering destinations.........................................11
Remote Fax....................................................23, 193
Running out of toner............................................ 166
S
Sample Print........................................................... 16
Scan file....................................................... 107, 111
Scan settings........................................................ 114
Scan to Folder................................................. 24, 99
Scanner...... 38, 99, 210, 212, 214, 215, 216, 217,
218, 219, 223

Sending scan files........................................... 10, 24
Shared folder.......................................................100
Shortcut icon.................................................... 39, 40
SMB Folder........................................ 102, 104, 105
Sort................................................................... 71, 72
Standard printing...................................................91
Status icon............................................................ 169
Stored documents......................................... 86, 117
Stored file............................................................. 112
Stored Print............................................................. 16
Storing a document............................................... 85

Storing data........................................................... 74
Storing document.................................................. 97
Storing received documents................................. 19
Symbols.................................................................... 6
T
Tab Stock.................................................... 128, 130
Thick paper................................................. 132, 159
Toner............................................................164, 166
Tray 1............................................................ 32, 124
Tray 2.................................................... 32, 127, 128
Tray 3.................................................... 32, 127, 128
Turning On/Off the Power................................... 49
Twin interposer.............................................. 36, 141
Two-Sided Combine............................................. 65
Two-sided paper................................................. 143
U
Unauthorized copy prevention............................ 29
Used toner........................................................... 166
User certificate..................................................... 230
User code authentication...................................... 51
V
Vents.......................................................... 32, 33, 34
W
Web Image Monitor.................................... 28, 119
Wide large capacity tray............................... 8, 137
Wide LCT........................................................... 8, 35
WSD scanner...................................................... 218

235

MEMO

236

EN GB

EN US

EN AU

D136-7403

EN GB

EN US

EN AU

D136-7403

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Ricoh Mp C6502 Owner S Manual

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