Ricoh SP C440DN Operating Instructions User Manual To The 448ef3ef E571 4c2d A11b 8ad57eec4e3d
User Manual: Ricoh SP C440DN to the manual
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Page Count: 100
- SP C435DN/SP C440DN User Guide
- TABLE OF CONTENTS
- Manuals for This Machine
- 1. Getting Started
- 2. Loading Paper
- 3. Troubleshooting
- INDEX
TABLE OF CONTENTS
Manuals for This Machine................................................................................................................................. 3
1. Getting Started
Before You Start..................................................................................................................................................5
How to Read the Manuals.............................................................................................................................5
Model-Specific Information...........................................................................................................................6
List of Options................................................................................................................................................. 7
Guide to Names and Functions of Components..............................................................................................8
Guide to Components....................................................................................................................................8
Guide to the Names and Functions of the Control Panel......................................................................... 13
Guide to the Names and Functions of the Control Panel Screen............................................................ 15
Turning On/Off the Power..............................................................................................................................17
Turing On the Power....................................................................................................................................17
Turning Off the Power..................................................................................................................................17
Saving Energy.............................................................................................................................................. 18
Displaying the Printer Configuration Screens Using the Control Panel........................................................21
Configuring Printer Settings from the [Menu] key......................................................................................21
Using Web Image Monitor............................................................................................................................. 22
Displaying the top page..............................................................................................................................23
2. Loading Paper
Paper Loading Procedure................................................................................................................................27
Paper Size Specifications................................................................................................................................ 28
Paper Type Specifications............................................................................................................................... 30
Paper Precautions.............................................................................................................................................32
Loading Paper into Paper Trays......................................................................................................................35
Loading Paper into the Bypass Tray............................................................................................................... 38
Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 40
Loading Envelopes...........................................................................................................................................42
Specifications of Envelopes.........................................................................................................................42
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 44
Printing on Envelopes with Windows (PCL 5c)..........................................................................................44
Printing on Envelopes with Mac OS X........................................................................................................45
Paper Settings...................................................................................................................................................46
Specifying a Paper Size.............................................................................................................................. 46
1
Specifying a Paper Type............................................................................................................................. 47
Configuring Envelope Settings Using the Control Panel...........................................................................47
3. Troubleshooting
When a Panel Tone Beeps.............................................................................................................................. 49
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................50
Indicators...................................................................................................................................................... 50
If USB Connection Fails................................................................................................................................... 51
When Messages Are Displayed.....................................................................................................................52
Status Messages.......................................................................................................................................... 52
Alert Messages (Displayed on the Control Panel).................................................................................... 53
Alert Messages (Printed on Error Logs and Reports)................................................................................ 57
When You Cannot Print................................................................................................................................... 62
When the Data In Indicator Does Not Light Up or Flash..........................................................................65
Other Printing Problems................................................................................................................................... 66
When You Cannot Print Properly................................................................................................................66
Paper Misfeeds Occur Frequently..............................................................................................................72
Additional Troubleshooting.........................................................................................................................75
The Printed Image is Different from the Image on the Computer............................................................. 79
When Printer Is Not Functioning Properly..................................................................................................82
When PictBridge Printing Does Not Work.....................................................................................................84
Removing Jammed Paper................................................................................................................................ 85
Paper Misfeed Message (A).......................................................................................................................86
Paper Misfeed Message (B) (C).................................................................................................................87
Paper Misfeed Message (Y1), (Y2) or (Y3).............................................................................................. 89
Paper Misfeed Message (Z)....................................................................................................................... 91
Trademarks....................................................................................................................................................... 93
INDEX............................................................................................................................................................. 95
2
Manuals for This Machine
Read this manual carefully before using this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• The method for viewing the manual depends on the manual.
• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF
files.
• A Web browser must be installed in order to view the HTML manuals.
User Guide
Summaries are provided below for the operating instructions regarding the basic usage of this
machine, frequently used functions, and troubleshooting when an error message appears.
Read This First
Before using the machine, be sure to read the "Safety Information" section of this manual. It
describes the regulations and environmental conformance.
Quick Installation Guide
Describes procedures from unpacking the machine to connecting it to a computer.
Operating Instructions
Provides detailed information about the operation of the machine in HTML format. The following
are the main topics of the manual:
• Getting Started
• Setting Up the Printer
• Loading Paper
• Printing
• Configuring and Managing the Printer
• Troubleshooting
• Maintenance and Specifications
VM Card Extended Feature Settings
Explains how to set up the extended features settings using the control panel or Web Image
Monitor.
Security Guide
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first:
• Install the Device Certificate.
3
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Before Using This Printer", Security Guide.
Be sure to read this manual when configuring the enhanced security functions or user and
administrator authentication.
Driver Installation Guide
Explains how to install and configure the drivers.
Other Manuals
• Appendix
• DHCP Option 204
4
1. Getting Started
This section describes the symbols used in the manuals supplied with the printer, available options, and
names and functions of components.
Before You Start
How to Read the Manuals
Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface] Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read
the information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see page 6 "Model-Specific
Information".
5
Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Model-Specific Information
This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details
that identify the region to which your printer belongs. Read the label.
DJF125
1. Getting Started
6
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is
a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial
units.
List of Options
This section provides a list of options for this printer and the names commonly used in this manual.
Option name Description
Paper Feed Unit PB1020 550-sheet paper feed unit
Hard Disk Drive Option Type P7 Hard disk
IEEE802.11 Interface Unit Type O Wireless LAN interface board
IEEE 1284 Interface Board Type A IEEE 1284 interface board
USB Device Server Option Type M12 USB device server
XPS Direct Print Option Type P7 XPS card
Camera Direct Print Card Type P7 Camera direct print card
VM CARD Type P7 VM card
Before You Start
7
Guide to Names and Functions of Components
Guide to Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Exterior: Front view
1
3
4
5
6
7
8
9
10
2
BYK004
1. Tray 1
Up to 550 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications"
and page 30 "Paper Type Specifications".
2. Remaining paper indicator
Indicates the approximate amount of paper remaining in the tray.
3. Extender for the bypass tray
Pull this extender out when loading A5 or larger size paper in the bypass tray.
4. Bypass tray
Up to 100 sheets of plain paper can be loaded.
1. Getting Started
8
For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications"
and page 30 "Paper Type Specifications".
5. Front cover
Open the front cover to replace the fusing unit or transfer roller, or to remove jammed paper.
6. Control panel
For details, see page 13 "Guide to the Names and Functions of the Control Panel".
7. Standard Tray / Top Cover
Under normal operation, output is stacked on the top cover, which works as the standard output tray. Open
this cover to replace the toner.
8. Front Cover Open Levers
Pull these levers toward the front side of the printer to open the front cover.
9. Ventilation holes
The right side of the printer features two ventilation holes. To prevent overheating, heat from internal
components is released through these vents. Malfunctions and failure can result if these ventilation holes are
blocked or obstructed.
The dustproof filter needs to be replaced regularly for proper maintenance.
Replace the dustproof filter when the following message appears:
"Replcmnt Rqrd:Fusing Unit"
Replace the dustproof filter and the fusing unit together.
10. Paper Feed Roller
This ensures only one sheet of paper is fed in at a time. If multi-sheet feeds occur, clean the paper feed roller
carefully.
Exterior: Rear view
DJF001
1
2
3
4
5
6
7
8
9
10
11
12
Guide to Names and Functions of Components
9
1. Ethernet port
Use a network interface cable to connect the printer to a network.
2. USB port B
Use a USB cable to connect the printer to a computer.
3. USB port H (Port for use by customer engineer)
Do not use this port.
4. Controller Board
Slide this out to install options such as the memory unit or printer hard disk. Plug cables such as a USB cable
and Ethernet cable into their connectors.
5. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, or USB device server board.
6. USB port A
Connect external devices such as a digital camera, a card authentication device, etc.
7. Front Cover Open Levers
Pull these levers toward the front side of the printer to open the front cover.
8. Left Cover
Open this cover when replacing the drum unit, transfer unit or waste toner bottle.
9. Main power switch
Use this switch to turn the power on and off.
For details about how to shut down the printer, see page 17 "Turning Off the Power".
10. Ventilation holes
To prevent overheating, heat from internal components is released through these ventilation holes.
Malfunctions and failure can result if these ventilation holes are blocked or obstructed.
The dustproof filter needs to be replaced regularly for proper maintenance.
11. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
12. Expansion card slots
Remove the cover to install SD cards.
1. Getting Started
10
Interior: Front view
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6
7
BYK006
1. Waste Toner Bottle
Collects toner that is wasted during printing.
If the message which prompts you to replace it appears on the display, replace the waste toner bottle.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replacing Other Consumables", Operating Instructions.
2. Inner Cover
Open this cover when replacing the drum unit or transfer unit.
3. Drum Unit
From the left, the drum units are installed in the order of yellow (Y), magenta (M), cyan (C), and black (K).
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replacing Other Consumables", Operating Instructions.
4. Transfer Unit
Replace the transfer unit and transfer roller together.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replacing Other Consumables", Operating Instructions.
5. Toner
From the left, the toner is installed in the order of yellow (Y), magenta (M), cyan (C), and black (K).
For details about the messages that appear on the screen when consumables need to be replaced, see
"Adding Toner (Print Cartridge)", Operating Instructions.
6. Fusing Unit
Replace the fusing unit and the dustproof filter together.
Guide to Names and Functions of Components
11
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replacing Other Consumables", Operating Instructions.
7. Transfer Roller
Replace the transfer roller and the transfer unit together.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replacing Other Consumables", Operating Instructions.
Guide to functions of the printer's internal options
1
2
3
DJF002
1. Optional interface units
• Wireless LAN board
Allows you to communicate over a wireless LAN.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• USB device server
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
To attach this option, see "Installing the Interface Units", Operating Instructions.
2. SD memory card options
• Camera direct print card
Allows you to directly print images taken with a PictBridge-compatible digital camera.
• VM card
With this card, you can install embedded software applications.
• XPS card
Allows you to print XPS files.
1. Getting Started
12
To attach this option, see "Installing SD Card Options", Operating Instructions.
3. Hard disk
Allows you to store documents to be printed.
To attach this option, see "Installing the hard disk", Operating Instructions.
• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
Cautions When Re-installing the Controller Board
This section describes handling the controller board when installing options.
If you slide out the controller board to install the hard disk, carefully follow the instruction below to re-
install the controller board.
• The following may occur if the controller board is not correctly installed:
• All control panel indicators are lit.
• No control panel indicators are lit.
• The "SC670" error message appears on the display.
Re-install the controller board in the printer. To do this, grip the handles on the back of the board and
push the board in until it stops.
DJF101
Guide to the Names and Functions of the Control Panel
This illustration shows the control panel of the printer.
Guide to Names and Functions of Components
13
12 3 4 5 6 7 8 9 10 11 12 13 14 DJF004
1. Light sensor
The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
2. [Job Reset] key
Press to cancel the current print job.
3. [Suspend/Resume] key
Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is
suspended.
To resume the job, press this key again. The suspended job will resume automatically when the time specified
in [Auto Reset Timer] elapses (default: 60 seconds).
For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.
4. [Switch Functions] key
Press this key to switch between the operation screen of the printer function and the function screens of the
extended features currently in use.
5. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. See "Function Details of the Printer
Configuration Items", Operating Instructions.
6. Selection keys
Correspond to the function items at the bottom line on the display.
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial
screen.
7. Power indicator
Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or
receiving data. It is unlit when the power is off or when the printer is in energy saver mode.
1. Getting Started
14
8. [Escape] key
Press this key to cancel an operation or return to the previous display.
9. Scroll keys
Press these keys to move the cursor in each direction.
When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you
want to move the cursor.
10. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: printing is not possible, or is possible but print quality cannot be ensured.
Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print
cartridge.
Follow the instructions that appear on the display.
11. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
12. Data in indicator
Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be
printed.
13. Display
Displays current printer status and error messages.
Entering energy saver mode turns off the back light. For details about energy saver mode, see page 18
"Saving Energy".
14. Number Keys
Use these to enter characters or numbers.
Guide to the Names and Functions of the Control Panel Screen
AQC060S
1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press to display the following items:
• Form Feed
You can output data that is unprintable due to errors such as a missing line-feed code.
Guide to Names and Functions of Components
15
• Error Log
If a document cannot be printed due to errors or other reasons, an error log is created. You can check
the error log using the control panel.
3. [Prt.Jobs]
Press to display print jobs sent from a computer.
[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.
4. [Supplies]
Press to display the information about printer supplies.
• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount
of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].
1. Getting Started
16
Turning On/Off the Power
This section explains how to turn on/off the printer.
Turing On the Power
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
DJF005
The power indicator turns on.
• After you switch the main power on, a screen may appear to indicate that the printer is initializing.
Do not switch the power off during this process. Initialization takes about three minutes.
Turning Off the Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the
printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of
the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch
indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a
malfunction.
Turning On/Off the Power
17
• Do not turn off the power while the printer is in operation.
1. Push the main power switch.
DJF005
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact
your service representative.
Saving Energy
This printer has the following energy saving functions:
Low Power mode
If the printer is not used for a certain period of time, it enters Low Power mode.
In Low Power mode, the printer consumes less electricity than in the standby mode by turning off the
display and lowering the temperature of the fusing unit heater. If the printer receives a job, it
increases the temperature of the fusing unit and perform printing, but the display remains off.
You can configure the period of time the printer waits before it enters Low Power mode in [Low
Power Mode Timer]. For details, see "System", Operating Instructions.
To exit Low Power mode, do one of the following:
• Start print jobs
• Press any key on the control panel
• Open any cover
• Open any paper tray
The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the
ambient light level.
Fusing Unit Off mode
If you do not use the printer for a certain period after an operation, the display will turn off and the
printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.
1. Getting Started
18
When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save
energy. In this mode, you can change the printer settings on the control panel. However, the printer
must exit this mode to print.
You can change the amount of time that the printer waits before switching to Fusing Unit Off mode
under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.
To exit Fusing Unit Off mode, do one of the following:
• Start print jobs
• Display the [Maintenance] screen on the control panel
• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control
Panel]
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters
Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
• It is the day and time specified in [Weekly Timer]
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating
Instructions.
To exit Sleep mode, do one of the following:
• Press one of the keys on the control panel
• Start print jobs
ECO Night Sensor
ECO Night Sensor can detect darkness and automatically turn off this product's power.
If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the
sensor automatically turns the power off and reduces the power consumption of this product to 1W
or less.
The default settings of ECO Night Sensor are enabled.
To change the settings, see "System", Operating Instructions.
• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is
located in an environment where the ambient light level is low (such as in a hallway or a
location with motion sensor lighting), it is advisable that you either keep this function disabled
or adjust its sensitivity.
• You can configure the printer to automatically turn its power on when it detects an increase in
the ambient light level. The printer may also react to daylight and turn its power on. If the
Turning On/Off the Power
19
printer is located in an environment where it is exposed to direct sunlight, it is advisable that
you do not change the factory default configuration and only enable [Auto Power Off Only].
• The energy saving functions will not activate when:
• Communicating with external devices
• The hard disk is active
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
• The Data In indicator is on or flashing
• The sample print, locked print, hold print, or stored print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions
to enter energy saving mode are met takes effect first.
1. Getting Started
20
Displaying the Printer Configuration Screens
Using the Control Panel
Configuring Printer Settings from the [Menu] key
The configuration screens allow you to change or set defaults.
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [Menu] key.
DJF006
2. Select the settings you want to change.
Press the [ ] or [ ] key to select the next or previous items.
3. Press the [OK] key.
• Any changes you make with configuration screens remain in effect even if the main power switch is
turned off.
• To cancel changes made to settings and return to the initial display, press the [Escape] key.
Displaying the Printer Configuration Screens Using the Control Panel
21
Using Web Image Monitor
• You cannot configure the printer settings using Web Image Monitor from a computer connected to
the USB device server's network. Be sure to access Web Image Monitor from the printer's network.
Using Web Image Monitor, you can check the printer status and change settings.
Available operations
The following operations can be remotely performed using Web Image Monitor from a client
computer.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
Configuring the printer
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is
configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 6.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• Mac OS:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later
version.
• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you
are using a non-recommended Web browser.
1. Getting Started
22
• If you are using a proxy server, change the Web browser settings. Contact your administrator for
information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP
server settings. Enable DDNS setting on the printer, and then connect using the printer's host name.
Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be
established. SSL settings must be enabled on this printer. For details, contact your network
administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012
R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file
cannot be used.
• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer
6.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other
browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet
Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter
for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark.
Note that the URL you register must be the URL of the top page, which is the page that appears
before login. If you register the URL of a page that appears after login, Web Image Monitor will
not open properly from the bookmark.
• If user authentication is activated, you must enter your login user name and password to use Web
Image Monitor. For Details, see "Logging In Using Web Image Monitor", Operating Instructions.
• When you configure settings using Web Image Monitor, do not log in from the control panel. The
settings you have configured using Web Image Monitor may become invalid.
Displaying the top page
There are two modes available with Web Image Monitor: guest mode and administrator mode.
Displayed items may differ depending on the printer type.
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer
settings cannot be changed.
Using Web Image Monitor
23
Administrator mode
This mode requires an administrator login to enter.
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server
authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be
saved. If you do not want to save them, configure your Web browser's settings so that this
information is not saved.
1
2
3
5
4
DFJ135
1. Menu area
Displays the content of a selected menu item.
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
1. Getting Started
24
3. Refresh/Help
(Refresh): Click at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
Using Web Image Monitor
25
1. Getting Started
26
2. Loading Paper
This chapter describes available trays for each paper size and type, and explains how to load paper in
paper trays.
Paper Loading Procedure
To achieve the print results you expect, it is important to select an appropriate input tray according to the
size, type, and weight of the paper you want to use for printing. You also need to specify the paper size
and type properly using the control panel or Web Image Monitor.
Follow the procedure below to load paper.
1. Check the paper tray available for the size, type, and weight of the paper you want to
use for printing.
For details about available paper trays for each paper size and type, see page 28 "Paper Size
Specifications" and page 30 "Paper Type Specifications".
2. Change the paper size and type settings for the tray you selected.
Use the control panel of the printer or Web Image Monitor to change the paper size and type.
For details about changing paper settings using the control panel, see page 46 "Paper Settings".
3. Load paper into the tray.
For details about loading paper, see page 35 "Loading Paper into Paper Trays" or page 38
"Loading Paper into the Bypass Tray".
For details about loading envelopes, see page 42 "Loading Envelopes".
27
Paper Size Specifications
The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size"
column shows the names of paper sizes and their dimensions in millimeters and inches. The and
icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: The paper size is detected automatically. You can also select the paper size using the control
panel.
• B: Select the paper size using the control panel.
• C: Select the paper size using the printer driver.
• : You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size name Actual size Bypass tray Trays 1–4 Two-sided
A4 210 × 297 mm B A
A5 148 × 210 mm B A
B
A6 105 × 148 mm B A
B
B5 182 × 257 mm B B
B6 128 × 182 mm B B
C5 Env 162 × 229 mm B B -
C6 Env 114 × 162 mm B B -
DL Env 110 × 220 mm B B -
16K 195 × 267 mm B B
2. Loading Paper
28
Imperial sizes
Paper size name Actual size Bypass tray Trays 1–4 Two-sided
81/2 × 14 8.5" × 14" B A
81/2 × 13 8.5" × 13" B B
81/2 × 11 8.5" × 11" B A
81/4 × 13 8.25" × 13" B B
8 × 13 8" × 13" B B
71/4 × 101/27.25" × 10.5" B A
51/2 × 81/25.5" × 8.5" B A
41/8 × 91/24.125" × 9.5" B B -
37/8 × 71/23.875" × 7.5" B B -
81/2 × 132/58.5" × 13.4" C C
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
Bypass tray 70.0 to 216.0
mm
127.0 to 1260.0
mm
102.0 to 216.0
mm
148.0 to 355.6
mm
Trays 1–4 98.0 to 216.0
mm
148.0 to 355.6
mm
102.0 to 216.0
mm
148.0 to 355.6
mm
Imperial sizes
Tray Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
Bypass tray 2.76 to 8.50" 5.00 to 49.60" 4.02 to 8.50" 5.83 to 14.00"
Trays 1–4 3.86 to 8.50" 5.83 to 14.00" 4.02 to 8.50" 5.83 to 14.00"
Paper Size Specifications
29
Paper Type Specifications
The following table show the paper types that can be loaded in each tray. See “Paper weight” table for
the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to
specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
• : You can print on both sides of paper.
• -: Not supported
Paper type Paper weight No. Bypass tray Trays 1–4 Two-sided
Thin Paper 1 A A -
Plain Paper 1 2 A A
Plain Paper 2 3 A A
Middle Thick Paper 4 A A
Thick Paper 1 5 A A
Thick Paper 2 6 A A
Thick Paper 3 7 A A -
Thick Paper 4 8 A - -
Recycled Paper 2, 3 A A
Special Paper 1 2, 3 A A
Special Paper 2 5 A A
Special Paper 3 6 A A
Letterhead Paper 2 to 6 A A
Preprinted Paper 2, 3 A A -
Transparency -*1 A - -
Label Paper 2 to 7 A A -
Envelope 4 to 7 A A -
Waterproof Paper 3 to 7 A A -
2. Loading Paper
30
Paper type Paper weight No. Bypass tray Trays 1–4 Two-sided
Coated Paper (Glossy) 2 to 6 A A
Coated Paper (Glossy: Thick) 7, 8 *2 A A -
Coated Paper (Matted) 2 to 6 A A
Coated Paper (Matted: Thick) 7, 8 *2 A A -
*1 It is not necessary to specify the paper weight for this paper type.
*2 Paper weight No. 8 is available for the bypass tray only.
Paper weight
No. Paper weight
1 52–60 g/m2 (14–16 lb. BOND)
2 61–80 g/m2 (16–20 lb. BOND)
3 81–90 g/m2 (20–24 lb. BOND)
4 91–105 g/m2 (24–28 lb. BOND)
5 106–130 g/m2 (28–35 lb. BOND)
6 131–163 g/m2 (35 lb. BOND–90 lb. INDEX)
7 164–220 g/m2 (90 lb. INDEX–80 lb. COVER)
8 221–256 g/m2 (80 lb. COVER-140 lb. INDEX)
Paper Type Specifications
31
Paper Precautions
• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of
conductive paper. Doing so risks fire.
Precautions
• Print quality is not guaranteed if paper other than the ones recommended is used. For more
information about recommended paper, contact your sales or service representative.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
CBK254
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding
may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then
fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 28 "Paper
Size Specifications" and page 30 "Paper Type Specifications".
• Depending on the environment where the printer is being used, you might at times hear a
rustling noise from paper moving through the printer. This noise does not indicate a
malfunction.
• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside
down.
• It is recommended to load envelopes and labels into the bypass tray.
Unusable Paper
To prevent errors and misfeeds, do not use:
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed-
edge paper, or window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,
thin paper with little stiffness, and paper with a dusty surface
2. Loading Paper
32
• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank
sides only.
• Even supported types of paper may cause paper jams or malfunctions if they have been
improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
The following shows the recommended print area for paper printed with this printer:
DJF136
2
4
3
1
55
1. Print area
2. Feed direction
3. Varies depending on the paper type
• Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4:
4.2 mm (0.2 inches)
• Thin Paper:
5.25 mm (0.2 inches)
Paper Precautions
33
4. Varies depending on the paper type
• Plain Paper, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4:
2 mm (0.1 inches)
• Thin Paper:
3.2 mm (0.1 inches)
5. 2 mm (0.1 inches)
• The print area may vary depending on the paper size, printer language, and printer driver
settings.
• The recommended printing area for the bypass tray is up to 355.6 mm (14.00 inches) in
length in the paper feeding direction.
• Depending on the printer driver settings, you may be able to print outside the recommended
print area. However, the actual output may not come out as desired, or a paper feed problem
may occur.
2. Loading Paper
34
Loading Paper into Paper Trays
In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size
Specifications" and page 30 "Paper Type Specifications".
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper of the size that cannot be detected automatically, specify the paper size and
type using the control panel. When printing a document, specify the same paper size and type in
the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the
tray.
• When loading label paper, load it one by one.
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DJF214
Place the tray on a flat surface.
Loading Paper into Paper Trays
35
2. Squeeze the clip on the side paper guide and end guide, and then adjust the guides to the
paper size being loaded.
DJF215
3. Load the new paper stack print side up.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
DJF216
4. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the
tray's lifting plate, resulting in sheets being folded or becoming jammed.
DJF217
2. Loading Paper
36
5. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DJF218
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper and envelopes must be loaded in a specific orientation. For details, see
page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading
Envelopes".
Loading Paper into Paper Trays
37
Loading Paper into the Bypass Tray
• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size
Specifications" and page 30 "Paper Type Specifications".
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a
document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• Paper feeding conditions and printing quality may vary depending on the paper thickness and
width. Be sure to perform test printing using the same paper beforehand.
• Load paper with the print side down and in the short-edge feed direction.
1. Press the mark in the center of the bypass tray.
DJF222
Open the bypass tray.
DJF223
2. Loading Paper
38
2. If you load A5 or larger size paper, pull out the bypass tray extension.
DJF224
3. Slide the side guides outward, and then load paper print side down, until it stops.
1
1
2
DJF225
4. Adjust the side guides to fit the paper width.
DJF226
• Letterhead paper and envelopes must be loaded in a specific orientation. For details, see
page 40 "Loading Orientation-Fixed Paper or Two-Sided Paper" or page 42 "Loading
Envelopes".
Loading Paper into the Bypass Tray
39
Loading Orientation-Fixed Paper or Two-Sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, or copied paper)
might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] in [Machine Modes] under [Print Settings] to [Auto Detect] or [On
(Always)], and then place the paper as shown in the table below. For details about [Letterhead
Setting], see "Machine Modes", Operating Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side Trays 1–4 Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify
[Letterhead] for the paper type in the printer driver's settings.
2. Loading Paper
40
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided
output after the first copy may be printed facing a different direction. To ensure all paper is output
facing the same direction, specify different input trays for one-sided and two-sided printing. Note
also that two-sided printing must be disabled for the tray specified for one-sided printing.
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating
Instructions.
Loading Orientation-Fixed Paper or Two-Sided Paper
41
Loading Envelopes
This section explains various details about and recommendations concerning envelopes.
Specifications of Envelopes
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to
separate them before loading. If the envelopes still stick together, load them one by one. For the
envelope types that can be used with this printer, see page 28 "Paper Size Specifications" and
page 30 "Paper Type Specifications".
• Misfeeds might occur depending on the length and shape of the flaps.
• When loading envelopes with their flaps open, specify a custom size. You can print with a standard
envelope size setting only when printing on envelopes with their flaps closed. However, be sure to
open the flaps when loading envelopes into Tray 1 with their flaps toward the back of the printer.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four
edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by
running a pencil or ruler across them.
CHU024
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to
load envelopes with the correct orientation.
2. Loading Paper
42
Orientation Paper tray 1–4 Bypass tray
Envelopes
• Flaps: closed
• Bottom side of envelopes:
toward the right of the
printer
• Side to be printed: face up
• Flaps: closed
• Bottom side of envelopes:
toward the right of the
printer
• Side to be printed: face
down
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details,
see page 28 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray
before loading.
• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print
margin to at least 15 mm (0.6 inches) each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses.
Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
• Depending on the environment, printing on envelopes may wrinkle them even if they are the
recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
Loading Envelopes
43
Printing on Envelopes with Windows (PCL 6/PostScript 3)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Frequently Used Settings] tab, and then configure the following settings:
• Document Size:
Select the envelope size.
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".
Printing on Envelopes with Windows (PCL 5c)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Paper] tab, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
2. Loading Paper
44
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".
Printing on Envelopes with Mac OS X
1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Select [Off].
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the paper tray where the envelopes are loaded.
5. Select [Printer Features] in the pop-up menu.
6. Select [Paper] for "Feature Sets:", and then select [Envelope] for "Paper Type:".
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 47 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 42 "Loading Envelopes".
Loading Envelopes
45
Paper Settings
This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the
printer's control panel have priority over the settings specified in the printer driver or commands.
For details, see "Machine Modes", Operating Instructions.
Specifying a Paper Size
When loading paper whose size cannot be selected automatically or in the bypass tray, specify the
paper size using the control panel. For details about the paper sizes that can be detected automatically,
see page 28 "Paper Size Specifications".
• To use custom size paper, be sure to specify the paper size using the control panel and the printer
driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying Standard Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the size of the paper set in the specified tray Press [OK]
• For details about the available paper size, see page 28 "Paper Size Specifications".
• To resume automatic paper size detection after specifying the paper size manually, select [Auto
Detect] on Step 3.
Specifying Custom Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select [Custom Size] Press [OK]
2. Loading Paper
46
4. Press the number keys to enter the horizontal value Press [OK]
5. Press the number keys to enter the vertical value Press [OK]
• For details about the available paper size, see page 28 "Paper Size Specifications".
Specifying a Paper Type
You can improve printer performance by selecting the optimum paper type for the tray.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Type: (tray name)] Press [OK]
3. Select the type of the paper set in the specified tray Press [OK]
The setting is complete when specifying the following types of paper:
Thin Paper, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3, Thick Paper 4, Special
Paper 1, Special Paper 2, Special Paper 3, Recycled Paper, Preprinted Paper, OHP
(Transparency)
4. If you have selected [No Display (Plain Paper)], [Letterhead], [Coated Paper (Glossy)],
[Coated Paper(Glossy:Thick)], [Coated Paper (Matted)], [Coated Paper(Matted:Thick)],
[Waterproof Paper], [Label Paper], or [Envelope] for the paper type, press [Escape]
5. Select [Maintenance] Press [OK]
6. Select [General Settings] Press [OK]
7. Select the paper thickness setting for the specified paper type Press [OK]
8. Select the tray where the specified type of paper is loaded [OK]
If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can
specify the paper thickness for each tray separately. For other paper types, the specified paper
thickness is applied to all trays.
9. Select the paper thickness Press [OK]
• For details about the available paper type, see page 30 "Paper Type Specifications".
Configuring Envelope Settings Using the Control Panel
When printing on envelopes, load envelopes in bypass tray or Tray 1, and then follow the procedure
below to specify envelope type and thickness.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
Paper Settings
47
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the envelope type Press [OK]
4. Select [Paper Type: (tray name)] Press [OK]
5. Select [Envelope] Press [OK]
6. Press [Escape]
7. Select [Maintenance] Press [OK]
8. Select [General Settings] Press [OK]
9. Select [Envelope Setting] Press [OK]
10. Select the source tray for which you want to change the paper thickness Press [OK]
11. Select the paper thickness Press [OK]
• For details about the envelope types that can be loaded in each tray, see page page 28 "Paper
Size Specifications" and page 30 "Paper Type Specifications".
• For details about how to load envelopes, see page 42 "Loading Envelopes".
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about paper settings using the printer driver, see "Printing on Envelopes", Operating
Instructions.
2. Loading Paper
48
3. Troubleshooting
This chapter provides solutions to common problems and it also explains how to correct unwanted print
results.
When a Panel Tone Beeps
The following table describes various beep patterns that the printer produces to alert users about printer
conditions and the meaning of each beep pattern.
Beep pattern Meaning Causes
Single short beep Panel/screen input
accepted.
A control panel key was pressed.
Two long beeps Printer has warmed up. When the power is turned on or the
printer exits Sleep mode, the printer
has fully warmed up and is ready for
use.
Five long beeps repeated
four times.
Soft alert An error message appears on the
control panel if there is no tray for the
selected paper size or the tray is
empty.
Five short beeps repeated
five times.
Strong alert The printer requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a
short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might
continue, even after normal status has resumed.
• You can enable or disable beep alerts. For details, see "General Settings", Operating Instructions.
49
When Checking the Indicator Lamps, Status
Icons, and Messages on the Control Panel
Indicators
This section describes the indicators displayed when the printer requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator Status
: Paper Misfeed indicator Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 85
"Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details about loading paper, see page 27 "Loading Paper".
: Add Toner indicator Appears when toner runs out.
For details about adding toner, see "Adding Toner (Print
Cartridge)", Operating Instructions.
: Service Call indicator Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator Appears when one or more covers of the printer are open.
3. Troubleshooting
50
If USB Connection Fails
Problem Causes Solutions
The printer is not
automatically recognized.
The USB cable is not
connected properly.
Disconnect the USB cable, turn off the
printer, and then turn it on again.
When the printer has fully booted up,
reconnect the USB cable.
Windows has already
configured the USB settings.
Check whether or not the
computer has identified the
printer as an unsupported
device.
Open Windows' Device Manager,
and then, under [Universal Serial Bus
controllers], remove any conflicting
devices. A [!] or [?] icon is displayed
for conflicting devices. Take care not to
accidentally remove required devices.
For details, see Windows Help.
If USB Connection Fails
51
When Messages Are Displayed
This section describes the main messages that appear on the display panel and printed error logs and
reports. If other messages appear, follow their instructions.
Status Messages
Message Status
"Calibrating..." The printer is calibrating the color. Wait a while.
"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
Turn off the printer after printing, and then turn it on again.
"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to
resume the jobs.
"Offline" The printer is offline and cannot print.
"Please wait..." This message may appear for a few seconds. It means the printer is
initializing, replenishing toner, or performing maintenance operations.
Wait a while.
"Printing..." The printer is printing. Wait a while.
"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]
key.
"Ready" This is the default ready message. The printer is ready for use. No
action is required.
"Resetting Job" The printer is resetting the print job. Wait a while.
"Setting change..." The printer is applying the changes made to its settings. Wait a while.
"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and
then turn it on again.
"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.
3. Troubleshooting
52
Alert Messages (Displayed on the Control Panel)
Message Cause Solution
" (A) Remove misfeed in
Trays. Opn & cls Frt.Cov."
Remove paper from the Tray 1
and then reload paper. Then
open the front cover and then
close it again, so the error
message disappears.
For details, see page 85
"Removing Jammed Paper".
" (B) (C) Open Front
Cover and remove the
paper."
Open the front cover and remove
any jammed paper from the
internal paper feed path.
For details, see page 85
"Removing Jammed Paper".
" (Y1) Remove misfeed in
Tray 2. Opn & cls Frt. Cov."
Open Tray 2 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 85
"Removing Jammed Paper".
" (Y2) Remove misfeed in
Tray 3. Opn & cls Frt. Cov."
Open Tray 3 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 85
"Removing Jammed Paper".
" (Y3) Remove misfeed in
Tray 4. Opn & cls Frt. Cov."
Open Tray 4 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 85
"Removing Jammed Paper".
" (Z) Open Frt. Cov and
remove paper in Dup.Feed."
Open the front cover and remove
any jammed paper from the
internal paper feed path.
For details, see page 85
"Removing Jammed Paper".
" Add toner. Replace
Toner Cartridge."
The toner has run out. Replace the
print cartridge.
For details, see "Adding Toner
(Print Cartridge)", Operating
Instructions.
" Toner is almost empty." The print cartridge is almost
empty.
For details, see "Adding Toner
(Print Cartridge)", Operating
Instructions.
" Waste Toner Bottle full" The waste toner bottle is full.
Replace the waste toner bottle.
For details, see "Replacing Other
Consumables", Operating
Instructions.
When Messages Are Displayed
53
Message Cause Solution
"@Remote Cert. update
failed"
Updating the @Remote certificate
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Cannot
connect=>Comm.Serv.
Check proxy user/
password."
The proxy user name or password
is incorrect.
Check the proxy server settings,
and then change the user name
and/or password if they are
incorrect.
"Change (Tray name) to the
following settings:"
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Select a tray containing paper
that is the same size as the
specified paper size.
"Connect
failed:WirelessCard Turn
power off, check card."
The printer cannot detect the
wireless LAN interface board.
Check that the board is supported
or installed correctly.
"Duplex mode is in off
position for (tray name)"
The duplex mode for the indicated
tray is not available.
You can use one-sided printing
only. Press [Change] to change
the tray's settings, press [JobReset]
to reset the job, or press [Form
Feed] to force printing.
"Ethernet Board Error" An error on the Ethernet is
detected.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Independent-supply toner" Independent-supply toner is set. Use the toner recommended for
this printer.
"Load paper in (tray name)" There is no paper in the specified
tray.
Load the specified paper in the
tray, press [JobReset] to reset the
job.
"Parallel I/F Error" The printer's self-diagnostic test
failed due to a loopback error.
Replace the IEEE 1284 board that
caused the error.
3. Troubleshooting
54
Message Cause Solution
"Printer Font Error." There are problems with the
printer's font file.
Turn the printer off, and then turn it
on again.
If the problem persists, contact
your sales or service
representative.
"Problem with Hard Disk
Please call service."
The printer cannot detect the hard
disk.
Check that the hard disk installed
correctly. If the problem persists,
contact your sales or service
representative.
"Problem:Wireless card
Please call service."
The printer cannot detect a
wireless LAN interface board.
Check that the wireless LAN
interface board installed correctly.
If the problem persists, contact
your sales or service
representative.
"Repl Rqrd Soon:FusingUnit" You will need to replace the
fusing unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Repl Rqrd Soon:IntTrans" You will need to replace the
transfer unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Repl Rqrd
Soon:PCU:Black"
You will need to replace the black
drum unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Repl Rqrd
Soon:PCU:Color"
You will need to replace the color
drum unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Replacmnt Requrd:IntTrans" You need to replace the transfer
unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replcmnt Rqrd:Fusing Unit" You need to replace the fusing
unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
When Messages Are Displayed
55
Message Cause Solution
"Rplcmnt
Requird:PCU:Black"
You need to replace the black
drum unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Rplcmnt
Requird:PCU:Color"
You need to replace the color
drum units.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"SD Card
authenticatn.failed Error
recurs, call service."
Authentication from the SD card
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Set the Drum Unit
correctly."
The drum unit may not be installed
correctly.
Turn the printer off, and then
install the drum unit again.
"Set the Fusing Unit
correctly."
The fusing unit may have not been
installed correctly.
Turn the printer off, and then
install the fusing unit again.
If the message continues to
appear after the unit is installed
again, contact your sales or
service representative.
"Set the Intermediate
Transfer Unit correctly."
The transfer unit may not be
installed correctly.
Turn the printer off and re-install
the transfer unit.
"Set the Toner Cartridge
correctly."
The print cartridge may have not
been installed correctly.
Turn the printer off, and install the
print cartridge again.
"Set Waste Toner Bottle
correctly."
The waste toner bottle may not be
installed correctly.
Turn the printer off and re-install
the waste toner bottle, and then
close the left cover.
"Standard Tray is full.
Remove the paper."
The standard tray is full. Remove the paper.
"Supply order has failed." The automatic supply order failed. The message indicates the printer
tried to order the supplies.
"USB has a problem. Please
call service."
The printer has detected a USB
board failure.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
3. Troubleshooting
56
Alert Messages (Printed on Error Logs and Reports)
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message Cause Solution
"86: Error" Parameters of the control code
are invalid.
Check the print settings.
"91: Error" Printing was canceled by the
auto job cancel function due to
a command error.
Check that the data is valid.
"92: Error" Printing was canceled because
the [Job Reset] key or the
[Suspend/Resume] key was
pressed on the printer's control
panel.
Perform the print operation
again as necessary.
"Address book is in use." The printer currently cannot
perform authentication because
the Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"Auto-user prog. failed." Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed because
the Address Book is full.
For details about the automatic
registration of user information,
see Security Guide.
"Cannot print." You have no privileges to print
the PDF file you want to print.
Contact the owner of the
document.
"Classification Code Error" The classification code is not
specified with the printer driver.
Select [Optional] for the
classification code. For details
about how to specify
classification code settings, see
"Registering Classification
Codes", Operating Instructions.
"Collate cancelled." Collate was canceled. Reduce the number of pages to
be printed.
When Messages Are Displayed
57
Message Cause Solution
"Collate: Page max." The amount of free memory is
insufficient to perform collating.
Reduce the number of pages to
be printed.
"Command Error." An RPCS command error
occurred.
Check that the communication
between a device and the
printer is working correctly.
"Compressed Data Error" The printer detected corrupt
compressed data.
Check that the program you
used to compress the data is
functioning correctly.
"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex
Tray" in [Paper Input] to enable
duplex printing for the paper
tray.
"Error occured. Prntd/Cncld." An error occurred during
printing, but it was ignored.
Check the print settings.
"Excd Prt Vol Use max count." Printing was canceled because
the print maximum number was
reached.
Contact your user administrator.
"Excd Prt Vol Use max count." Maximum number of user codes
that can be registered has been
reached.
Delete unnecessary user codes.
"Exceeded max. No. of files." While printing a Sample Print,
Locked Print, Hold Print, or
Stored Print file, the maximum
file capacity was exceeded.
Delete unneeded files stored in
the printer.
"Exceeded max. No. of pages." While printing a Sample Print,
Locked Print, Hold Print, or
Stored Print file, the maximum
page capacity was exceeded.
• Delete unneeded files
stored in the printer.
• Reduce the number of
pages to print.
"File System Error." PDF direct printing could not be
performed because the file
system could not be obtained.
Turn the printer off, and then
turn it on again. If the message
appears again, contact your
service representative.
3. Troubleshooting
58
Message Cause Solution
"File System Full." The PDF file cannot be printed
because the capacity of the file
system is full.
Delete all unnecessary files from
the hard disk, or decrease the
file size sent to the printer.
"Function use denied." The print job was cancelled
because of one of the following:
• The user does not have
privileges to print.
• No privileges to print are
assigned to the entered
user name or user code, or
a wrong password was
specified for the user
name.
Enter the user name or user
code with privileges to print, or
enter the correct password for
the user name.
"HDD is full." The hard disk became full while
printing a Sample Print, Locked
Print, Hold Print, or Stored Print
file. Delete unnecessary files
stored in the printer.
Reduce the data size of the
Sample Print, Locked Print, Hold
Print, or Stored Print file.
When printing with the
PostScript 3 printer driver, the
hard disk capacity for fonts and
forms has been exceeded.
Delete unnecessary forms or
fonts registered to the printer.
"HDD not installed." The printer received a stored
job file but no hard disk is
installed.
Install a hard disk.
"I/O buffer overflow." An input buffer overflow
occurred.
• Select [Font Priority] for
[Memory Usage] in
[System].
• In [I/O Buffer] under the
[Host Interface] menu, set
the maximum buffer size to
a larger value.
• Reduce the number of files
being sent to the printer.
When Messages Are Displayed
59
Message Cause Solution
"Insufficient Memory." A memory allocation error
occurred.
PCL 6:
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help. On the printer driver's
[Detailed Settings] tab, click
[Print Quality] in "Menu:", and
then select [Raster] in the
"Vector/Raster:" list. In some
cases, it will take a long time to
complete a print job.
PCL 5c, PostScript 3:
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.
"Memory Retrieval Error." A memory allocation error
occurred.
Turn off the printer, and then
turn it on again. If the message
appears again, contact your
service representative.
"No response from server." A timeout occurred while the
printer was connecting to the
server for LDAP Authentication
or Windows Authentication.
Check the status of the server.
"Paper Size Error" Printing was canceled because
the specified paper size cannot
be fed from the tray.
Check the available paper size.
"Paper Type Error" The printer does not recognize
the paper type specified using
the printer driver.
Check that the printer is
connected to the network
correctly and bidirectional
communication is enabled. If the
problem persists, check the user
paper type settings of the
printer.
3. Troubleshooting
60
Message Cause Solution
"Password mismatch." A wrong password was entered
when an encrypted PDF file was
printed.
Check the password.
"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.
"Print overrun." Printing images was aborted. Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.
"Receiving data failed." Data reception was aborted. Resend the data.
"Sending data failed." The printer received a command
to stop a transmission from the
printer driver.
Check that the computer is
working correctly.
"User auth. already exists." The same account name is
already used in the newly
selected domain or server in an
environment using LDAP
Authentication.
Contact your user administrator.
When Messages Are Displayed
61
When You Cannot Print
Problem Cause Solution
Printing does not start. The power is off. For details about how to turn on
the main power switch, see
page 17 "Turning On/Off the
Power".
Printing does not start. The cause is displayed on the
screen of the control panel.
Check the error message or
warning status on the display
panel, and then take the
required action. For details
about solutions, see page 52
"When Messages Are
Displayed".
Printing does not start. The interface cable is not
connected correctly.
For details about how to
connect interface cables
correctly, see "Connecting the
Printer", Operating Instructions.
Printing does not start. The correct interface cable is
not being used.
The type of interface cable to
use depends on the computer.
Be sure to use the correct one. If
the cable is damaged or worn,
replace it. For details about
interface cable, see
"Connecting the Printer",
Operating Instructions.
Printing does not start. The interface cable was
connected after the printer was
switched on.
Connect the interface cable
before turning on the main
power switch.
3. Troubleshooting
62
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, failure to print might result
from a weak wireless signal.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the
printer to a location where
radio waves can pass or
remove objects that might cause
interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For
details about the radio signal
status of the wireless LAN, see
"Host Interface", Operating
Instructions.
Printing does not start. If the printer is using wireless
LAN, when there is a
microwave oven, mobile phone,
industrial machine, scientific
instrument, or medical
instrument which uses the same
frequency range near the
device, radio waves may be
interfering with the wireless
LAN's communication.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If
printing is successful, move the
device to a location where it
does not interfere.
Printing does not start. If the printer is using wireless
LAN, SSID settings may be
incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
When You Cannot Print
63
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, the receiver's MAC
address may be preventing
communication with the access
point.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
Printing does not start. The Login User Name, Login
Password, or Driver Encryption
Key is incorrect.
Check the Login User Name,
Login Password, and Driver
Encryption Key.
Printing does not start. Advanced encryption has been
set using the Extended Security
function.
Check the settings of the
Extended Security function. For
details about Extended Security
function settings, see Security
Guide.
[List / Test Print] is disabled. A mechanical error might have
occurred.
Contact your service
representative.
Printing does not start when
using the extended wireless
LAN in Ad-hoc Mode.
The correct Communication
Mode is not set.
• Turn the main power switch
off and then back on
again. For details about
how to turn on/off the
main power switch, see
page 17 "Turning On/Off
the Power".
• Change [Communication
Mode] in [System Settings]
to [802.11 Ad-hoc
Mode], and then select
[Off] for [Security
Method]. For details about
Communication Mode, see
"Host Interface",
Operating Instructions.
If printing does not start, contact your service representative.
3. Troubleshooting
64
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the
printer.
When the printer is connected to the computer using the interface cable
Check that the print port setting is correct. When connecting the printer to the computer using a
parallel interface, connect using LPT1 or LPT2.
1. Open the printer properties dialog box, and then click the [Ports] tab.
For details about displaying the printer properties dialog box, see "Displaying the Printer
Driver Properties with Windows", Operating Instructions.
2. In the [Print to the following port(s)] list, check that the correct port is selected.
Network connection
For details about the network connection, contact your administrator.
When You Cannot Print
65
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when a print
job is performed from a computer.
When You Cannot Print Properly
Problem Cause Solution
The printed image is smudged. Settings for thick paper have not
been configured when printing
on thick paper in the bypass
tray.
PCL 5c:
On the printer driver's [Paper]
tab, select [Bypass Tray] in the
"Input Tray:" list. Then in the
"Type:" list, select a proper
paper type.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select
[Bypass Tray] in the "Input
Tray:" list. Then in the "Paper
Type:" list, select a proper
paper type.
Printed images contain blots or
are patchy.
The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
Printed images contain blots or
are patchy.
The printer is not on a level
surface.
The printer must be placed on a
stable and level surface. Check
the printer environment and
select an appropriate location.
For details about the printer's
environment, see "Install
Location", Operating
Instructions.
3. Troubleshooting
66
Problem Cause Solution
Printed images contain blots or
are patchy.
The paper is creased, curled, or
has blemishes.
Smooth out the wrinkles or
replace the paper. For details
about paper, see page 32
"Paper Precautions".
The printed image is faded over
the entire page.
The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
The printed image is faded over
the entire page.
The paper is unsuitable. Printing
on coarse or treated paper
might result in faint print image.
Use recommended paper. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
The printed image is faded over
the entire page.
If [On] is selected in the "Toner
Saving:" list in the printer driver
settings, the entire page will be
faded when printed.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality] in "Menu:", and then
select [Off] in the "Toner
Saving".
Images smudge when rubbed.
(Toner is not fixed.)
The specified paper type and
the paper that is actually loaded
might be different. For example,
thick paper might be loaded but
not specified as the paper type.
PCL 5c:
On the printer driver's [Paper]
tab, select a proper paper type
in the [Type:] box.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select a
proper paper type in the "Paper
Type:" list.
Other Printing Problems
67
Problem Cause Solution
The printed image is different
from the image on the
computer's display.
Printing will be performed by
the printer's graphic processing
function.
PCL 6:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality] in "Menu:", and then
select [Raster] in the "Vector/
Raster:" list.
The image is too dark or too
light.
The paper type settings are not
configured correctly.
Check that the paper loaded on
the paper tray or bypass tray
matches the paper type set on
the display panel. For details
about paper type settings, see
page 46 "Paper Settings".
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print quality
and can damage the printer's
internal components.
Before printing on special
paper, check its surface
carefully. For details about
special paper, see page 32
"Paper Precautions".
Image is dirty. Use of non-recommended toner
can result in a loss of print
quality and other problems.
Use genuine manufacturer
toner. Contact your service
representative.
Printed graphics do not match
graphics on the screen.
If the printer driver is configured
to use the graphics command,
the graphics command from the
printer is used to print.
If you want to print accurately,
set the printer driver to print
without using the graphics
command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application
supports the printer driver.
3. Troubleshooting
68
Problem Cause Solution
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the
printer and check that the printer
is the specified printer. For
details about how to open the
printer driver settings screen,
see
"Displaying the Printing
Preferences dialog box from the
[Start] menu", Operating
Instructions.
Print result differs from the
display.
Data transmission failed or was
canceled during printing.
Check whether there is failed or
canceled data remaining. For
details about how to identify the
cause of the error, see
"Checking Error Logs",
Operating Instructions.
Characters differ from the
display.
The loaded paper is unsuitable. Printing on recommended paper
produces better resolution. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
Image position differs from the
display.
The page layout settings are not
configured correctly.
Check the page layout settings
configured using the
application. For details about
page layout settings, see the
application's Help.
Other Printing Problems
69
Problem Cause Solution
Image position differs from the
display.
The page layout settings are not
configured correctly.
PCL 5c:
On the printer driver's [Paper]
tab, select [Print On] box, and
then select the desired size.
PCL 6 / PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Basic] in
"Menu:", and then select the
desired size in the "Print On:"
list.
Lines of garbled or unwanted
alphanumeric characters
appear.
An incorrect printer language
might have been selected.
Select the correct printer driver,
and then print the file again.
Images are cut off, or excess is
printed.
You may be using paper smaller
than the size selected in the
application.
Use the same size paper as that
selected in the application. If
you cannot load paper of the
correct size, use the reduction
function to reduce the image,
and then print. For details about
the reduction function, see the
printer driver Help.
Photo images are grainy. Some applications print at a
lower resolution.
Use the application's or printer
driver's settings to specify a
higher resolution. For details
about printer driver's settings,
see the printer driver Help.
A solid line is printed as a
dashed line or appears blurred.
Dither patterns do not match. PostScript 3:
Change the dithering settings on
the printer driver. For details
about the dithering settings, see
the printer driver Help.
3. Troubleshooting
70
Problem Cause Solution
Fine lines are fuzzy with
inconsistent thickness or color,
or do not appear.
Super fine lines have been
specified in the application, or a
color that is too light has been
specified for the lines.
PostScript 3:
Change the dithering settings on
the printer driver. For details
about the dithering settings, see
the printer driver Help.
If the problem continues after
you change the dithering
settings, use the settings of the
application in which the image
was created to change the color
and thickness of the lines.
Images appear only partially
colored.
The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
When printing is performed
using the USB device server, a
print job cannot be completed
properly.
Even if the USB device server
has received the data
successfully, the printer cannot
complete the print job properly
because the timeout period set
on the printer is too short.
Specify a longer period for
[I/O Timeout] using the printer's
control panel.
Other Printing Problems
71
Paper Misfeeds Occur Frequently
Problem Cause Solution
Paper is not fed from the
selected tray.
When you are using Windows,
printer driver settings override
those settings using the display
panel.
PCL 5c:
On the printer driver's [Paper]
tab, select the desired input tray
in the "Input Tray:" list.
PCL 6/PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Paper] in
"Menu:", and then select the
desired input tray in the "Input
Tray:" list.
Images are printed at a slant. The tray's side fences might not
be locked.
Check that the side fences are
locked. For details about how to
set the side fences, see page 35
"Loading Paper into Paper
Trays" or page 38 "Loading
Paper into the Bypass Tray".
Images are printed at a slant. The paper is feeding in at a
slant.
Load the paper correctly. For
details about loading paper,
see page 35 "Loading Paper
into Paper Trays" or page 38
"Loading Paper into the Bypass
Tray".
Misfeeds occur frequently. The number of sheets loaded
exceeds the capacity of the
printer.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray, or the
markings on the paper guides of
the bypass tray.
Misfeeds occur frequently. The paper tray's side fences are
set too tightly.
Push the side fences lightly, and
then reset them.
3. Troubleshooting
72
Problem Cause Solution
Misfeeds occur frequently. The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
Misfeeds occur frequently. The paper is too thick or too
thin.
Use recommended paper. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
Misfeeds occur frequently. The paper is wrinkled or has
been folded/creased.
• Use recommended paper.
For details about
recommended paper, see
page 28 "Paper Size
Specifications" and
page 30 "Paper Type
Specifications".
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details
about the proper way to
store paper, see page 32
"Paper Precautions".
Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have
already been copied or printed
by another printer.
Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly
before loading them.
Alternatively, feed the sheets
into the printer one at a time.
Sheets are feeding in together,
resulting in jams.
Sheets are sticking together. Fan the sheets thoroughly
before loading them.
Alternatively, feed the sheets
into the printer one at a time.
Other Printing Problems
73
Problem Cause Solution
Printed paper becomes
creased.
The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
Printed paper becomes
creased.
The paper is too thin. Use recommended paper. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
Edges of sheets are creased. The paper is damp. Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 32 "Paper Precautions".
Edges of sheets are creased. You are using non-
recommended paper.
Use recommended paper. For
details about recommended
paper, see page 28 "Paper
Size Specifications" and
page 30 "Paper Type
Specifications".
Duplex printing is
malfunctioning.
You have selected a paper tray
that is not set for duplex print.
Change the setting to enable
duplex printing for the paper
tray.
The image on the back side of
duplex printing has mottled
blank patches or is smudged.
Missing patches and smudges
are caused by moisture leaking
from the paper.
• Do not install the printer in
areas that are susceptible
to low temperature.
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details
about the proper way to
store paper, see page 32
"Paper Precautions".
3. Troubleshooting
74
Problem Cause Solution
White stripes appear on the
OHP.
Fragments of paper are stuck to
the OHP.
Use a dry cloth to wipe any
paper fragments off the back of
the OHP.
Additional Troubleshooting
Problem Causes Solutions
It takes a long time to complete
a print job.
Photographs and other data
intensive pages take a long time
for the printer to process, so
simply wait when printing such
data.
If the Data In indicator is
flashing, data has been
received by the printer. Wait for
a moment.
Changing the following settings
with the printer driver may help
speed up printing:
• Select [Speed] in "Print
Priority" list.
• Select a lower resolution.
• For details about how to
change the settings, see
the printer driver Help.
Images are printed in the wrong
orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Set the printer's feed orientation
and the printer driver's feed
orientation accordingly. For
details about settings for printer
driver, see the printer driver
Help.
Optional components
connected to the printer are not
recognized.
Bidirectional communication is
not working.
Set up optional devices on the
properties of the printer. For
details about how to set up
optional devices, see the printer
driver Help.
Other Printing Problems
75
Problem Causes Solutions
Combined printing, booklet
printing, or Auto Reduce/
Enlarge printing does not come
out as expected.
The application or printer driver
settings are not configured
correctly.
Make sure the application's
paper size and orientation
settings match those of the
printer driver. If a different
paper size and orientation are
set, select the same size and
orientation.
Some types of data, such as
graphics data or data from
certain applications, do not
print.
The printer driver settings are
not configured correctly.
PCL 5c:
On the printer driver's [Print
Quality] tab, select [600 dpi] in
the "Resolution" area.
PCL 6:
• On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality] in "Menu:", and then
select [Photographic] in the
"Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
3. Troubleshooting
76
Problem Causes Solutions
Some characters are not printed
or appear strange.
The printer driver settings are
not configured correctly.
PCL 5c:
On the printer driver's [Print
Quality] tab, select [600 dpi] in
the "Resolution" area.
PCL 6:
• On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
PostScript 3:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality] in "Menu:", and then
select [Text] in the "Dithering:"
list.
For details about the printer
driver settings, see the printer
driver Help.
Print speed or application
relinquishing speed is slow.
The printer driver settings are
not configured correctly.
PCL 6:
On the printer driver's [Detailed
Settings] tab, click [Print
Quality] in "Menu:", and then
select [Speed] in the "Print
Priority:" list.
For details about the printer
driver settings, see the printer
driver Help.
Quit any other applications.
Other Printing Problems
77
Problem Causes Solutions
Print ends mid-job. An error might have occurred. Check the printer's display
panel to see if an error has
occurred.
A print instruction was issued
from the computer, but printing
did not start.
User Authentication may have
been set.
For details about User
Authentication, see Security
Guide.
Color originals are printed in
black and white.
No color print settings are
configured on the printer driver.
Change the "Color/Black and
White:" setting on the printer
driver. For details about how to
change the "Color/ Black and
White:" setting, see the printer
driver Help.
PDF files do not print out/
cannot perform PDF direct print.
PDF files are password-
protected.
To print password-protected
PDF files, enter the password in
[PDF Menu].
PDF files do not print out/
cannot perform PDF direct print.
PDF files cannot be printed if
they are print-disabled in PDF
file security setting.
Change the PDF file security
setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded. Embed fonts in the PDF file you
want to print, and then print.
"Resetting job..." appears and
printing is suspended.
Memory is insufficient. In [System], select [Memory
Usage] to [Font Priority].
Printing via wireless LAN is
slow.
The number of jobs exceeds the
capacity of the printer.
Reduce the number of jobs.
3. Troubleshooting
78
Problem Causes Solutions
Printing via wireless LAN is
slow.
• A communication error
might have occurred.
• Interference from other
wireless LAN devices can
reduce the communication
speed
If the printer is using a wireless
LAN, radio waves may be
interfering with the wireless
communication. This may occur
if there is a microwave oven,
cordless telephone, industrial
printer, scientific instrument, or
medical instrument using the
same frequency range near the
device.
• Move the printer farther
away from the wireless
LAN device.
• If there are active wireless
LAN devices nearby, move
the printer or disable those
devices.
Turn off other printers or
instruments that use the same
frequency range, and then try
printing again. If printing is
successful, move the devices to
a location where they do not
interfere with the printer.
The Printed Image is Different from the Image on the Computer
Problem Solutions
The printed image is different
from the image on the
computer's display.
When you use some functions, such as enlargement or reduction,
the layout of the image might be different from that displayed on
the computer display.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in the
application, use the same size paper with that selected in the
application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
For details, see the printer driver's Help.
Other Printing Problems
79
Problem Solutions
PDF Direct Print is not executed
(PDF file is not printed).
You must install an optional hard disk or set the value of [RAM
Disk] in the System Menu to 2 MB or higher.
For details about [RAM Disk], see "System", Operating Instructions.
When printing a PDF using a password, set the password of the
PDF file using the [Change PDF Password] menu in [PDF Menu] or
Web Image Monitor. For details about [Change PDF Password],
see "PDF Menu", Operating Instructions.
For details about Web Image Monitor, see Web Image Monitor
Help.
• PDF files not allowed to be printed by the PDF file security
setting cannot be printed.
• Highly compressed PDFs cannot be printed using PDF Direct
Print. Open the relevant application and print the PDF file
using the printer driver. Set the file format to standard PDF.
As a result of printing using PDF
Direct Printing, characters are
missing or misshapen.
Before printing, embed the font in the PDF file to be printed.
The paper size appears on the
control panel and printing is not
performed with PDF Direct Print.
When PDF Direct Print is used, printout requires paper set within the
PDF file. When a message indicating a paper size appears, either
place the indicated size in the paper tray or perform Form Feed.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto],
printing is performed assuming Letter size and A4 size to be the
same size. For example, when a PDF file set to A4 size paper is
printed using PDF Direct Print and Letter size paper is loaded in the
paper tray, or vice versa, the file will be printed out.
The printer takes a long time to
start printing.
The printer accesses the USB interface when it receives a print job
from the USB device server's network. In this case, it takes longer
than usual to start a print job received from the printer's network.
If it takes too long to start printing, specify a shorter period for [I/O
Timeout] using the printer's control panel.
3. Troubleshooting
80
Problem Solutions
The color of the printout is
different from the color on the
computer's display.
• The colors created using color toner are different from the
ones displayed on the display.
• If you select [On] for [Economy Color:] on the [Print Quality]
menu in the printer driver's dialog box, the color gradation
may appear differently.
For details, see the printer driver's Help.
• Turn the printer off, and then turn it on again. If the colors are
different from what you expect, perform [Color Registration].
For details, see "Adjusting the Color Registration", Operating
Instructions.
The color of the printout is
different from the color
specified.
If a specific color is missing turn the printer off, wait a few
moments, and then turn it on again. If this does not resolve the
problem, contact your sales or service representative.
The color changes significantly
when adjusted with the printer
driver.
Do not make extreme settings for the color balance on the [Print
Quality] menu under the [Detailed Settings] tab in the printer
driver's dialog box.
Note that the sample image displayed in the printer driver is used
only to show what processing will be performed, so it may not
match the print results.
For details, see the printer driver's Help.
Color documents are printed in
black and white.
• Color printing is not enabled for the printer.
For details, see the printer driver's Help.
• Some applications print color files in black and white.
Solid areas, lines, or text are
shiny or glossy when created as
a mixture of cyan, magenta,
yellow.
• Select [K (Black)] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
Black gradation is not natural. • Select [CMY + K] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
Other Printing Problems
81
Problem Solutions
A color is missing or partially
blurred.
• Paper is damp. Use paper that has been stored properly.
For details, see page 32 "Paper Precautions".
• A print cartridge is almost empty. When the "Toner is almost
empty." message appears on the display panel. If the toner
indicator on the initial screen seems empty, replace the print
cartridge of the displayed color.
For details, see "Adding Toner (Print Cartridge)", Operating
Instructions.
• Condensation may have collected. If there were sudden
changes in temperature or humidity, restart the printer when it
is acclimatized.
When Printer Is Not Functioning Properly
Problem Solutions
Paper is not fed from the
selected tray.
When you are using a Windows operating system, the printer
driver settings override those set using the control panel. Set the
input tray you want using the printer driver.
For details, see the printer driver's Help.
Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See
page 32 "Paper Precautions".
• If printed sheets come out curled, use the standard tray
extension. See page 8 "Guide to Components".
It takes too long to turn on the
printer.
If the printer is turned off while accessing the hard disk (for
example: during file deletion), the printer will require more time to
power-up the next time it is turned on. To avoid this time delay, do
not turn the printer off while it is in operation.
It takes too long to resume
printing.
• The data is so large or complex that it takes time to process it.
If Data In indicator is flashing, the data is being processed.
Wait until it resumes.
• The printer was in the Energy Saver mode or the Sleep mode.
To recover from these modes, the printer must warm up, and
this takes time until printing starts. For details, see page 18
"Saving Energy".
3. Troubleshooting
82
Problem Solutions
It takes too long to complete the
print job.
• Photographs and other data-intensive pages take a long time
for the printer to process, so wait when printing such data.
Changing the settings with printer driver may help to speed up
printing. For details, see the printer driver's Help.
• The data is so large or complex that it takes time for the
printer to process it. If Data In indicator is flashing, the data is
being processed. Wait until it resumes.
• If "Waiting for print data..." appears on the display, the
printer is now warming up. Wait for a while. The printer is
adjusting the color registration. Wait for a while.
Attached options are not
detected in the printer
properties.
The computer and printer are not in bidirectional communication.
You must configure attached options in the printer properties. For
details, see the printer driver's Help.
When printing combined prints
or bound prints.
Check that the paper size and direction set in the printer driver are
the same as those set in the application.
If the settings are not the same, change the settings of the printer
driver.
An empty tray is selected by
Auto Tray Select, and the
document is not printed due to
out of paper error.
If a paper tray is opened and closed while the printer is in Energy
Saver mode, the printer will initialize the tray upon recovery, but
the tray will not be selectable by Auto Tray Select.
To print from a paper tray that you opened and closed while the
printer was in Energy Saver mode, you must manually specify the
tray as the source paper tray before printing. When the printer
recovers from Energy Saver mode and completes initialization, it
will then print the document from the tray you have specified.
Other Printing Problems
83
When PictBridge Printing Does Not Work
Problem Causes Solutions
PictBridge is not available. There is a problem with the
USB connection or the
PictBridge settings.
Use the following procedure to check
the connection and settings:
1. Disconnect, and then reconnect
the USB cable.
2. Check that the PictBridge settings
are enabled.
3. Disconnect the USB cable, and
then turn off the printer. Turn the
printer back on. When the printer
has fully booted up, reconnect the
USB cable.
When two or more digital
cameras are connected, the
second and subsequent
cameras are not recognized.
You have connected multiple
digital cameras.
Connect only one digital camera. Do
not connect multiple cameras.
Printing is disabled. The number of originals
exceeds the maximum
number of pages that can be
printed at a time.
The maximum specifiable print quantity
at a time is 999. Respecify the quantity
to 999 or less, and then retry printing.
Printing is disabled. There is no paper of the
specified size remaining.
There is no paper of the specified size
remaining.
If you have to use paper that is not of
the specified size, perform Form Feed.
To cancel printing, perform Job
Cancel.
Printing is disabled. The paper size setting for this
tray cannot be printed on
the printer.
Select the paper size setting that can
be printed on the printer.
3. Troubleshooting
84
Removing Jammed Paper
An error message appears if a paper misfeed occurs. The error message indicates where the misfeed
occurs.
Check the location and remove the paper.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• When removing jammed paper, make sure not to trap or injure your fingers.
• Some of this machine's components get damaged on contact. Do not touch the sensors,
connectors, LEDs, or other fragile parts that are shown in this manual when removing jammed
paper. Otherwise, a malfunction might occur.
Location of Connectors
DJF126
DJF127
DJF128
DJF129
Removing Jammed Paper
85
DJF133
DJF134
• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the
front cover.
Paper Misfeed Message (A)
The paper misfeed message " (A)" appears when a paper misfeed occurs in the standard paper feed
tray.
1. Pull out the paper tray, and then carefully remove any misfed paper.
DJF227
2. Push in the paper tray. Make sure the tray is securely inserted to avoid paper jams.
3. Troubleshooting
86
3. Carefully open the printer's front cover by pulling the left and right side levers.
DJF228
4. Carefully close the front cover.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (B) (C)
The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper
feed path.
• Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the
printer.
• Remove the paper from the bypass tray before opening the front cover.
• If a misfeed occurs when using the bypass tray, open the front cover, and then remove the misfed
paper.
• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until
the temperature of the covers inside the fusing unit and paper transfer unit cools down.
1. Carefully open the printer's front cover by pulling the left and right side levers.
DJF228
Removing Jammed Paper
87
2. Remove misfed paper slowly.
BYK085
DJF229
If you cannot find the misfed paper, look inside the printer.
3. If a misfeed occurs in the output area of the fusing unit, open the output cover by pulling
back the levers marked "C" (left and right on the fusing unit's upper side).
DJF230
3. Troubleshooting
88
4. Remove misfed paper slowly.
DJF231
5. Close the output cover of the fusing unit.
DJF232
6. Carefully close the front cover.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (Y1), (Y2) or (Y3)
The following messages are displayed according to the tray where the paper is jammed:
• " (Y1)": Tray 2
• " (Y2)": Tray 3
• " (Y3)": Tray 4
• Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the
printer. This might cause a misfeed and damage the printer.
Removing Jammed Paper
89
1. Pull out the optional paper tray until it stops, and then remove the jammed paper.
DJF233
2. Carefully slide the tray back into the optional paper feed until it stops.
DJF234
3. Carefully open the printer's front cover by pulling the left and right side levers.
DJF228
4. Carefully close the front cover.
• If a paper jam occurs in one of the optional paper feed trays, pull out all the paper trays above the
tray in which the jam occurred, and then remove any jammed or partially fed sheets. If you cannot
pull a tray fully out, jammed sheets are the most likely cause. To pull a stuck tray fully out, use
moderate force.
3. Troubleshooting
90
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (Z)
The paper misfeed message " (Z)" appears when a paper misfeed occurs inside the duplex unit.
1. Carefully open the printer's front cover by pulling the left and right side levers.
DJF228
2. Tilt the duplex unit backward by carefully raising its front end.
DJF235
3. Carefully remove misfed paper.
DJF236
4. Carefully close the front cover.
Removing Jammed Paper
91
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
3. Troubleshooting
92
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Firefox® is a registered trademark of the Mozilla Foundation.
Java is a registered trademark of Oracle and/or its affiliates.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
OpenLDAP is a registered trademark of the OpenLDAP Foundation.
PCL® is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
Trademarks
93
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
3. Troubleshooting
94
INDEX
A
Additional troubleshooting................................... 75
B
Beeps......................................................................49
Bypass tray.............................................................38
C
Cannot print properly............................................66
Control panel.........................................................13
E
Energy.................................................................... 18
Envelopes...............................................................42
Exterior................................................................. 8, 9
I
Indicators................................................................50
Interior.................................................................... 11
Internal options......................................................12
J
Jammed paper.......................................................85
L
Letterhead paper................................................... 40
Loading paper....................................................... 35
M
Manuals................................................................... 3
Messages...............................................................52
O
Options.....................................................................7
P
Paper loading procedure..................................... 27
Paper misfeeds.......................................................72
Paper precautions................................................. 32
Paper settings.........................................................46
Paper size...............................................................28
Paper type..............................................................30
PictBridge............................................................... 84
Power..................................................................... 17
Printed image.........................................................79
S
Screen.................................................................... 15
U
USB connection..................................................... 51
W
Web Image Monitor............................................. 22
When you cannot print......................................... 62
95
MEMO
96 EN
GB
EN
US
M257-8500A
© 2015
M257-8500AUS
EN
GB
EN
