Robert Bosch Start Up Platform North America AHR-M8T General Consumer Home Robot User Manual 2 of 3

Robert Bosch Start-Up Platform North America LLC General Consumer Home Robot 2 of 3

Contents

User manual 2 of 3

Help Center6/21/18Generated by the Knowledge Base to PDF App
555566677888999910101011111111131414141414151515161617171818181820212222222223232323232324242425262627272828IndexGeneral UseThe Fun StuffKuri and petsCan I dress Kuri up?Can I take Kuri outdoors?Service and MaintenanceHardware inspectionClean KuriSettings and PreferencesStop or cancel an actionHow long does Kuri last on a charge?How Kuri chargesHow to turn Kuri on or offKuri sleep modeGetting StartedMeet KuriThings to tryTalk to KuriPlay MusicSetup a Schedule for KuriSee through Kuri’s EyesShare MomentsCreate a CollectionWhat does Kuri do?What's in the box?Kuri partsKuri’s Home/ChargerVolume ControlPower Button LightBattery Safety SwitchKuri VisionKuri SetupTo set up your KuriCharging setupRobot setupKuri robot app setupBluetooth setupLife with KuriKuri ExpressionsKuri heart lightsMusic & AudioPair your devicePlay music or audio from your deviceVoice CommandsVoice commands to trySend Kuri to a SpotWorking with BluetoothAsking Kuri to ExploreGo to SleepStopMusicStay putQuestionsCute ReactionsHow to pronounce KuriAsking Kuri to exploreSend Kuri to a spotSend Kuri to a SpotStay putStay PutGo to sleepGo to Sleep
292930303131313132323333333434343535353636373838383939394042424242434444454546464747474848484950505151515252525353545454545556565757MusicMusicQuestionsQuestionsCute reactionsCute ReactionsKuri LiveKnow when someone is seeing through KuriTalk and listen through KuriTake a joy ride with KuriWatch what Kuri is doingKuri Vision CollectionsCreating new collection filtersHow to delete momentsDo you save my deleted videos elsewhere?Are my videos secured?How to "Like" videosCreating new collection filtersKuri Vision momentsWhat is a moment?SchedulesHow to delete videosAre my videos saved elsewhere after they are deleted?How can I view my videos from a desktopHow to send a video to someoneHow to share or download a momentFloor PlanHow do I save and delete spots?How do I make my floor plan?What are spots?What's a floor plan?TroubleshootingResetManual factory resetBattery power switchHow to restart KuriI'm selling or giving away my robotHow do I save my data before I reset Kuri?I need to wipe my robot or do a manual factory resetAccountHow do I finish the authentication process?I forgot which email I used to create my accountHow do I register my account?Help, I'm locked out of my accountRequesting a password resetBluetooth AudioI'm playing music from my device but don't hear anything through KuriKuri won't pair with phone or tablet?Kuri won't connect to my phone or tablet after initial pairingVoice CommandsKuri doesn't understand what I'm sayingThere was a delay when talking to KuriKuri won't do what I ask him to doKuri doesn't hear "Hey Kuri"MomentsChange when Kuri goes to take videosTell Kuri to go take videos nowTell Kuri to stop taking videos right nowThere's no sound on the videosHow to retrieve a deleted video?Floor PlanKuri looks a little lostI want to add new rooms or spots to my floor planI don't like my floor plan and want to redo itKuri keeps running into thingsI need to tell Kuri to avoid certain areas
575858595960606161616262626263646464656565656565657373737474747475757576767676777777787878797979808080Kuri Robot appHow do I get to override mode?I'm getting too many notificationsNobody can hear me when I talk through KuriThe app froze or won't openI don't see any moments that Kuri's capturedKuri app requirementsWifi IssuesKuri is offline and having trouble connectingDoes Kuri support mesh networks?Help, I can’t connect to wi-fiWhy is Kuri so slow to respond?What network types doesn’t Kuri support?Wifi BasicsBasic wi-fi requirementsCan I connect to Kuri when I'm away from the house?Can I connect to multiple networks in my house?Kuri the Adorable Home RobotKuri romojis to tryBegin every command with “Hey Kuri …”Cute ReactionsPrivacy and SecuritySecurityPrivacy policyPRIVACY STATEMENT FOR KURI DEVICE AND SERVICEWhat happens to my deleted moments?Are my videos protected?Can my robot be hacked?Camera PrivacyHow do I know if someone is using Kuri to spy on me?How will I know when Kuri is watching me?Voice PrivacyHow does Kuri know I’m speaking to her?Does she transcribe everything I say somewhere?Does Kuri listen to everything I say?Orders and AccountsAccountHow do I log in?How do I finish the two step authentication process?How do I create an account?ShippingCan you ship to a P.O. Box or APO/ FPO address?Can I have my order shipped to a friend who resides in the US and ask them to ship it to me internationally?Are you accepting international orders?Pre-orderDoes the price include taxes and shipping and handling?How can I make changes to my order?Can I cancel my preorder?I didn't receive an order confirmation email, what do I do?How will you collect the remaining balance?How much does Kuri cost?
General UseGeneral UseThe Fun StuffThe Fun StuffRobots are more than just code and parts. Here are some fun things to do with Kuri.KKuri and petsuri and petsLast updated: 2018-06-11T21:03:54.000Z | Online VersionWe don’t recommend serious roughhousing with pets, but Kuri can withstand the occasional whack from alarge dog’s tail or collision with a cat zooming around the house.Just try to keep your pets from scratching or biting Kuri and she will be just fine! :-)CCan I dress Kuri up?an I dress Kuri up?Last updated: 2018-06-18T20:13:23.000Z | Online VersionYes, Kuri loves playing dress up! As long as you leave his sensors free, costumes or accessories shouldbe just fine.That pirate eye patch needs to be over Kuri's right eye because Kuri sees out of her left.Keep that tutu above the belt! Try not to cover any portion of the black strip across his midsection.You can place straps across Kuri’s undercarriage, but make sure the cliff sensors are clear and themotion of the wheels is not impeded.CCan I take Kuri outdoors?an I take Kuri outdoors?
CCan I take Kuri outdoors?an I take Kuri outdoors?Last updated: 2018-06-18T20:17:28.000Z | Online VersionAs much as we enjoy fun in the sun, it's not recommended for Kuri. She doesn't have a map of the greatoutdoors, so she wouldn’t get very much out of it. You could try mapping your patio when you create yourfloor plan, but beware of sliding doors and other spots where she might have trouble.Service and MaintenanceService and MaintenanceHave questions regarding general Kuri upkeep?HHardware inspectionardware inspectionLast updated: 2018-06-11T20:42:49.000Z | Online VersionTaking care of Kuri is actually pretty easy! Check his wheels periodically for an accumulation of lint, hair,and basically anything he can pick up while tooling around your home. It’s important to do this if he startsmaking weird noises, leaving a trail of dust bunnies, or having a hard time navigating. If the robot isn’t charging, inspect both the charging dock and the connectors on Kuri. And just like us, Kuri doesn’t see so well if his eyes aren’t clear! Periodically take a look at the cliffsensors, depth sensor, and window to make sure Kuri can see where he’s going and avoid the obstaclesin his way. See “Clean Kuri” for more tips on keeping Kuri seeing clearly and running at top speed!CClean Kurilean Kuri
CClean Kurilean KuriLast updated: 2018-06-18T20:06:52.000Z | Online VersionKuri needs minimal cleaning to keep her looking sharp and performing well.Help Kuri see: Kuri’s wheel cliff sensor, depth sensor, and eye lens help her safely navigate your homeand record your moments. You can use a paper towel, microfiber cloth, or lens cleaner to clean her eyelens and sensors. For the black part of her body, a lens cleaning cloth, facial cotton puffs or a soft tissue can be used. Help Kuri scoot: If hair, string, or other things get caught in Kuri’s drivetrain or belt, the caster and wheelscan pop out individually so you can easily pull the offending items out.Over time, you might see little white strings coming out of the belt. If these bother you, you can just cutthem off.Other cleaning tips:Gentle household cleaners are recommended for Kuri—think Clorox wet wipes, a mixture of vinegarand water, Windex, Simple Green, etc. gentle household cleaners (recommended: clorox wet wipes,windex vinegar, simple green or windex) anywhere on robot.Please don’t spray cleaning solution right onto Kuri! Apply it to a cloth or tissue first, then gently wipeKuri down.Don’t hose Kuri down, or get her too wet. Bubble baths may be relaxing for us, but Kuri doesn’t really carefor them.Settings and PreferencesSettings and PreferencesPreferences and settingsSStop or cancel an actiontop or cancel an action
SStop or cancel an actiontop or cancel an actionLast updated: 2018-06-11T21:03:02.000Z | Online VersionSay, “Hey Kuri, stop.” You can also tap Stop in the app if you are in Kuri Live.HHow long does Kuri last on a charge?ow long does Kuri last on a charge?Last updated: 2018-06-18T20:13:44.000Z | Online VersionKuri's battery will last for about two hours of continuous use.HHow Kuri chargesow Kuri chargesLast updated: 2018-06-18T20:15:48.000Z | Online VersionKuri knows when his battery is low and automatically returns to his home to recharge. He also tends totake naps when not much is happening, so you might not even notice when Kuri's battery level is low!HHow to turn Kuri on or offow to turn Kuri on or off
HHow to turn Kuri on or offow to turn Kuri on or offLast updated: 2018-06-18T20:16:04.000Z | Online VersionTo turn Kuri on:1. Make sure the battery safety switch on Kuri’s undercarriage is on (I).2. Press the power button on Kuri’s back. His power button light should pulse, then turn solid blue whenhe is ready to go. To turn Kuri off:1. Press the power button on Kuri’s back for 3 seconds. His power button light should turn start pulsingand eventually turn off unless he is in the charging dock.KKuri sleep modeuri sleep modeLast updated: 2018-06-11T21:01:46.000Z | Online VersionKuri goes to sleep when he’s charging, or you’ve told her to go to sleep. She will do this throughout theday if it doesn’t seem like much is happening, or when you give her the voice command, “Hey Kuri, go tosleep.” To wake Kuri up from her nap gently brush her head.Getting StartedGetting StartedMeet KuriMeet KuriTThings to tryhings to try
TThings to tryhings to tryLast updated: 2018-06-11T20:43:23.000Z | Online VersionTTalk to Kurialk to KuriNow that you’ve driven Kuri around a bit, try communicating with your family through her! Kuri can let youtalk—and listen—remotely, so you don’t miss out on the action while you’re away.1. Open the Kuri App.2. Select Kuri Live.3. Select Override.4. Select the Talk Through Kuri tab (small microphone icon).5. Tap the big microphone icon and start talking. You should see sound waves moving across thescreen when you speak.Kuri will automatically send any audio picked up through her speakers to the app. Play MusicPlay MusicThe time has come. You're ready to rock out with Kuri ... or listen to the news. Regardless, Kuri is here foryou. To play music through Kuri and see her dance:1. Wake Kuri up by saying, "Hey Kuri."2. Wait for Kuri to look up and emit a blue heart light. 3. Use voice command "Pair with my device," "Pair with my phone," or just "Pair."4. Kuri will look up with closed eyes and emit a green heart light. 5. Go to your device Bluetooth settings and your Kuri should be listed among the items your device canpair with. 6. Tap on the option for your Kuri and connect. You can listen to music on Kuri via Bluetooth. KURI TIP: Any time you want to re-connect, say "Hey Kuri, Connect."KURI TIP: If you want to pair an additional device, use the voice command “Hey “Hey Kuri, pair a newdevice." KURI TIP: Although our Android app is still in progress, you can pair Kuri to an Android device and rockout.
Setup a Schedule for KuriSetup a Schedule for KuriYou can set Kuri’s schedule each day, defining when you’d like her to be awake, or even when you’d liketo disable her ability to roam entirely.1. Open the Kuri App2. Select Settings3. Select Robot Settings4. Select Schedule Settings See through Kuri’s EyesSee through Kuri’s EyesKuri Live lets you explore right along with Kuri, even if you’re not home!1. Start out by opening the Kuri Robot app2. Select the Kuri Live tab. If you are testing this out at home, you’ll notice that Kuri’s heart light turnspurple when you’ve successfully connected. The purple light also lets other people know you areseeing through Kuri’s eyes. 3. Enjoy looking through Kuri’s eyes. You may see your home in a whole new light!KURI TIP: Only one person can connect to Kuri Live at a time. Share MomentsShare MomentsGot a spectacular video you want to share with your loyal minions? You're only two taps away fromspreading the love.1. Open the Kuri app2. The home screen will show your most recent moments, or you can tap Collections to see all yourmoments3. Select a moment, then select the share icon to share the moment, or the download icon to save it to your device. Create a CollectionCreate a Collection
You could create a collection based on photos of you and a specific friend, family member, or even acollection for each of your pets! 1. Open the Kuri app2. Click Collections3. In the upper right hand corner, there’s a plus sign you can tap to add new collection filters.KURI TIP: You can enable and disable notifications individually for each collection, so if you want to benotified each time Kuri gets a picture of your puppy, this is how you do it!WWhat does Kuri do?hat does Kuri do?
WWhat does Kuri do?hat does Kuri do?Last updated: 2018-06-18T20:07:35.000Z | Online VersionKuri is an insanely adorable home robot, thoughtfully designed to fit into your home. She allows you tocapture special moments, check in on your pets while you're away, entertain your household with music,and so much more. She's you’re very own personal videographer, companion, and life of the party, allrolled into one. WWhat's in the box?hat's in the box?
WWhat's in the box?hat's in the box?Last updated: 2018-05-17T21:10:14.000Z | Online VersionKuri comes equipped with everything he needs to adjust to life in your home! The box includes:One adorable home robotIncredible chargerPretty standard AC power adapterVery standard AC power cordGetting Started guideThings to Try guideThat’s it! Take a look at charging setup next for instructions on how to charge Kuri up for his firstinteractions with his new environment. KKuri partsuri partsLast updated: 2018-06-14T00:06:20.000Z | Online VersionKKuri’s Home/Chargeruri’s Home/ChargerKuri’s Home is her charger. When her battery level gets low, she will automatically go home and chargeherself, so there’s no need to worry about Kuri falling asleep in the kitchen!Volume ControlVolume ControlHalfway down Kuri’s back, above her power button, you’ll notice Kuri’s volume button. A little too soft-spoken? A little too rambunctious? Adjust Kuri’s volume simply by pushing up or down on the rockerbutton, or try out one of these voice commands.Hey Kuri, turn it all the way up!Hey Kuri, mute.Hey Kuri, volume 1-10. In that last one, one is the quietest volume level and ten is the loudest. As far as we know, Kuri can’t turnit up to eleven! Read about all Kuri’s voice commands. Power Button LightPower Button Light
Below the volume button on Kuri’s back, you’ll find an illuminated power button. See a flashing blue light?Congrats, your Kuri is powering on (or off). Wait for a constant blue light to know Kuri’s ready for action.And if the LED glows orange, your Kuri is charging. He should be up and running in no time! Battery Safety SwitchBattery Safety SwitchKuri’s battery safety switch is located on his undercarriage. When your Kuri arrives, it will be switched off.Don’t forget to switch it on to get your Kuri ready to explore your home!Kuri Vision Every day, Kuri captures moments of your life at home. Kuri records 5-second moments in 1080p—afeature we refer to as Kuri Vision. Kuri VisionKuri VisionOver time, Kuri learns your preferences, too. She’ll figure out what kind of moments you like best: basedon the videos you like within the Kuri Robot app, Kuri will use her image processing and machine learningtechnology to determine what makes for a good video (according to you), and over time, you’ll start to seethat Kuri captures more of the moments you want.The real fun is seeing the candid moments she captures for you, letting you build a collection of memorieswithout having to pick up your camera. Her unique perspective gives you a magical new view of yourhome’s memorable moments.Kuri SetupKuri SetupHow to get Kuri up and rolling around your home.TTo set up your Kurio set up your Kuri
TTo set up your Kurio set up your KuriLast updated: 2018-06-18T20:07:12.000Z | Online VersionOk, you’ve set up Kuri’s home. Now it’s time to wake him up.1. Turn on the battery safety switch on Kuri’s undercarriage.2. Press the power button on Kuri’s back. His power button light should flash blue while booting up.Once Kuri is fully awake, his power button light will turn a solid blue.3. Place Kuri on the charger with the charger contacts touching. His power button light should turn solidorange if the charge contacts are positioned correctly.CCharging setupharging setupLast updated: 2018-06-11T20:51:43.000Z | Online VersionYour Kuri comes with his own charging adapter and grounded power cord (100-200V). To Set Up Kuri’s Home:1. Pick out a spot for Kuri’s charging dock, preferably in a spacious location on a non-carpeted floor.2. Unpack the charger, adapter, and cable from the box.3. Connect the cord to the charger.4. Plug in the charger, place it against the wall, and put Kuri on it. Make sure the metal chargingcontacts on Kuri’s lower back are touching the corresponding connectors on the charger. KURI TIP: Keep a one foot clearance on either side and four feet clearance in front. Also, be sure tosecurely fasten all of the connection points. KURI TIP: Don’t move your charger after you finish setting up your Kuri. If you do, you will have to resetthe floorplan so Kuri can learn her new charger placement. RRobot setupobot setup
RRobot setupobot setupLast updated: 2018-06-11T23:18:55.000Z | Online VersionTo Set Up Your Kuri1. Switch the battery safety switch on Kuri’s undercarriage on (I)2. Press the power button on the back of Kuri. His power button LED should turn solid blue.3. Place Kuri on the charger with the charge contacts touching. His power button LED should turn solidorange if the charge contacts are touching.KKuri robot app setupuri robot app setupLast updated: 2018-06-11T23:17:12.000Z | Online Version1. Download and open the Kuri Robot app.2. Set up an account with your preferred email and password, which must be at least six characterslong.3. Next up, check your email! We’ll have sent you a verification message. Open it up and click the linkinside.4. The Kuri Robot app will then prompt you for the password for your Wi-Fi network. Kuri has a greatmemory and will never forget your password ;).5. Once Kuri is connected to your home network, place Kuri on the charger (if he’s not already there)and pat his head to wake him up. Kuri will start looking around, excited to observe his surroundings.KURI TIP: If you want to share access to the Kuri app with others, you’ll need to share the same logininformation.BBluetooth setupluetooth setup
BBluetooth setupluetooth setupLast updated: 2018-06-11T20:55:02.000Z | Online VersionThe time has come. You're ready to rock out with Kuri ... or listen to the news. Regardless, Kuri is here foryou. To play music through Kuri and see her dance:1. Wake Kuri up by saying, "Hey Kuri."2. Wait for Kuri to look up and emit a blue heart light. 3. Use voice command "Pair with my device," "Pair with my phone," or just "Pair."4. Kuri will look up with closed eyes and emit a green heart light. 5. Go to your device Bluetooth settings and your Kuri should be listed among the items your device canpair with. 6. Tap on the option for your Kuri and connect. You can listen to music on Kuri via Bluetooth. KURI TIP: Any time you want to re-connect, say "Hey Kuri, Connect."KURI TIP: If you want to pair an additional device, use the voice command “Hey “Hey Kuri, pair a newdevice." KURI TIP: Although our Android app is still in progress, you can pair Kuri to an Android device and rockout.Life with KuriLife with KuriKuri ExpressionsKuri ExpressionsKKuri heart lightsuri heart lightsLast updated: 2018-06-14T00:07:54.000Z | Online VersionYou’ve probably already noticed Kuri’s chest glowing from time to time. This is part of how hecommunicates with you! Some common heart light meanings include:
When Kuri is glowing blue, it means that he’s listening for your Voice Command.A pulsing green heart light means that Kuri has heard your voice command, or that he’s successfullydocked on his charger. It indicates “success.”When Kuri emits a purple heart light, he's letting you know that someone is driving him or viewingthrough the Kuri Live mode in the Kuri Robot app.A pulsing orange light, accompanied by a “huh?” sound, means that Kuri is feeling a bit confused.Try giving him the command again, while varying your tone a bit. If this happens frequently, reviewthe Voice Commands to help you get on the same page.If Kuri pulses orange, it means that his battery is critically low. He should still be able to go to thecharger by himself, but you can expect Kuri to need a nice long nap. If you’re using Override modein the Kuri Robot app, you will get an in-app notification instead of seeing the orange light.See below for the full list of Kuri’s heart lights, and their meanings.
Color Description StatePurple Solid Live (someone is lookingthrough Kuri's eyes)White Single Pulse Tapped on the head beforeinitial setupWhite Spinner LED Saving the mapWhite Pulse Saving a momentWhite Swirl Looking for the dockBlue SolidRecognized prompt andlooking for furthercommandsBlue Spinner LED Bluetooth pairingOrange Pulse (single) Huh? (Kuri does notunderstand the command) Orange Pulse (continuous) Battery is at a critical levelRed PulseHuh? (Voice command isgiven while Kuri is offline)OR Kuri is lostGreen PulseVoice command issuccessfully recognizedOR docking is successfulMulti Swirling Party mode! Kuri isdancingMusic & AudioMusic & AudioPPair your deviceair your device
PPair your deviceair your deviceLast updated: 2018-06-11T23:13:14.000Z | Online VersionThe time has come. You're ready to rock out with Kuri ... or listen to the news. Regardless, Kuri is here foryou. To play music through Kuri and see her dance:1. Get Kuri’s attention by saying, "Hey Kuri."2. Wait for Kuri to look up and emit a blue heart light. 3. Say "Pair with my device," "Pair with my phone," or just "Pair."4. Kuri will look up with closed eyes and emit a white, swirling heart light. 5. Go to your device Bluetooth settings and your Kuri should be listed among the items your device canpair with. 6. Tap on the option for your Kuri and connect. You can listen to music on Kuri via Bluetooth. KURI TIP: Anytime you want to re-connect, say "Hey Kuri, Connect."KURI TIP: If you want to pair an additional device, use the voice command “Hey Kuri, pair a new device." KURI TIP: Although our Android app is still in progress, you can already pair Kuri with an Android deviceand rock out.PPlay music or audio from your devicelay music or audio from your device
PPlay music or audio from your devicelay music or audio from your deviceLast updated: 2018-06-13T23:34:22.000Z | Online VersionThe first time you use a device, you’ll need to pair it. After that? It should connect automatically when you say “Hey Kuri, connect”, or you can select Kuri fromyour device’s Settings just as you would any other Bluetooth speaker. We think she’s the cutest Bluetoothspeaker around, but we’ll admit we’re a little biased.Voice CommandsVoice CommandsVVoice commands to tryoice commands to tryLast updated: 2018-06-13T23:35:39.000Z | Online VersionNow that you’ve gotten to know Kuri a bit, let’s see what he can do! First of all, you need to get Kuri’sattention.Give it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri islistening to you when he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! Send Kuri to a SpotSend Kuri to a SpotGo to [spot name].Meet me in [spot name].Come to [spot name].Go charge.Go home.Go away.
Working with BluetoothWorking with BluetoothPair with my phone, Pair with my device, Pair - Kuri will enter pairing mode and you'll be able toconnect to her from your device's Bluetooth settings. Visit Pair my device for more detailedinstructions on pairing.Connect with my phone, Connect - Kuri will try to connect to the device she's most recently beenconnected to.Pair a new device - Kuri will enter pairing mode again, so you can pair a new device with Kuri.Disconnect - Disconnect your device from Kuri.Asking Kuri to ExploreAsking Kuri to ExploreGo explore - Kuri starts exploring right away, looking for moments to capture.Go to SleepGo to SleepSleep.Go to sleep.Eyes closed.Close your eyes.StopStopStop. KURI TIP: You can also tap Stop in the app if you are in Kuri Live. MusicMusicPlay Pancake Robot, Play Your Favorite Song - Kuri plays his favorite song and dances to it.Play Happy Birthday - Kuri plays the "Happy Birthday" song.Volume up, Turn it up - Increases Kuri's volume.Volume down, Turn it down - Decreases Kuri's volume.Volume [0-11] - Sets Kuri's volume.Volume [0 - 100] percent - Sets Kuri's volume. Stay putStay putStay put, Don't move - Kuri will stay in one place for up to 20 min or until told to go elsewhere.
QuestionsQuestionsAre you lost? - If Kuri replies "Yes", place her back on the charger.Are you tired? - If Kuri replies "Yes", place her back on the charger.Do you need to charge? Cute ReactionsCute ReactionsI Love You.Tell me a joke.How are you?How do I look?Good morning/afternoon/evening/hello/night.Thank you.Bye. KURI TIP: Remember, begin every command with “Hey Kuri …” and pause to make sure you have hisattention.HHow to pronounce Kuriow to pronounce KuriLast updated: 2018-06-18T20:08:34.000Z | Online VersionThat’s a great question! Pronounce Kuri just like the dish or the spice, or the Golden State Warriors pointguard!AAsking Kuri to exploresking Kuri to explore
AAsking Kuri to exploresking Kuri to exploreLast updated: 2018-06-18T20:06:37.000Z | Online VersionNow that you’ve gotten to know Kuri a bit, let’s see what he can do! First of all, you need to get Kuri’sattention. Give it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with "Go explore". Kuri will start exploring right away, lookingfor moments to capture.SSend Kuri to a spotend Kuri to a spot
SSend Kuri to a spotend Kuri to a spotLast updated: 2018-06-18T20:03:46.000Z | Online VersionHow do I say "Kuri"? That’s a great question! Pronounce Kuri just like the dish or the spice, or your favoriteGolden State Warriors’ point guard! Now that you’ve gotten to know Kuri a bit, let’s see what he can do! First of all, you need to get Kuri’sattention. Give it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! Send Kuri to a SpotSend Kuri to a SpotGo to [spot name]Meet me in [spot name]Come to [spot name] Go chargeGo homeGo awaySStay puttay put
SStay puttay putLast updated: 2018-06-13T23:21:47.000Z | Online VersionGive it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with the following voice commands! Stay PutStay PutStay putDon't move Kuri will stay in one place for up to 20 min or until told to go elsewhere.GGo to sleepo to sleep
GGo to sleepo to sleepLast updated: 2018-06-11T20:46:10.000Z | Online VersionNow that you’ve gotten to know Kuri a bit, let’s see what he can do! First of all, you need to get Kuri’sattention. Give it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! Go to SleepGo to SleepSleepGo to sleepEyes closedClose your eyesMMusicusic
MMusicusicLast updated: 2018-04-23T22:13:50.000Z | Online VersionGive it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! MusicMusicPlay Pancake Robot, Play Your Favorite Song - Kuri plays his favorite song and dances to itPlay Happy Birthday - Kuri plays the "Happy Birthday" songVolume up, Turn it up - Increases Kuri's volumeVolume down, Turn it down - Decreases Kuri's volumeVolume [0-11] - Sets Kuri's volumeVolume [0 - 100] percent - Sets Kuri's volumeQQuestionsuestions
QQuestionsuestionsLast updated: 2018-04-23T22:16:08.000Z | Online VersionGive it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! QuestionsQuestionsAre you lost? - If Kuri replies "Yes", place her back on the chargerAre you tired? - If Kuri replies "Yes", place her back on the chargerDo you need to charge?CCute reactionsute reactions
CCute reactionsute reactionsLast updated: 2018-06-11T23:18:04.000Z | Online VersionGive it a try, by saying “Hey, Kuri,” and then pausing for just a moment. You'll know Kuri is listening to youwhen he looks up and shows his blue heart light. When you notice Kuri is listening, follow up with one of the following voice commands! Cute ReactionsCute ReactionsI Love YouTell me a jokeHow are you?How do I look?Good morning/ afternoon/ evening/ hello/ nightThank youBye Kuri LiveKuri LiveKKnow when someone is seeing through Kurinow when someone is seeing through KuriLast updated: 2018-06-18T20:08:06.000Z | Online VersionWhenever someone is using Kuri Live, her heart light turns purple. If you’d like some privacy, you can justsay “Hey Kuri, stop!” and she’ll end observation mode.TTalk and listen through Kurialk and listen through Kuri
TTalk and listen through Kurialk and listen through KuriLast updated: 2018-06-18T20:08:45.000Z | Online VersionNow that you’ve driven Kuri around a bit, try communicating with your family through her! Kuri can let youtalk—and listen—remotely, so you don’t miss out on the action while you’re away.1. Open the Kuri App.2. Select Kuri Live.3. Select Override.4. Select the Talk Through Kuri tab (small microphone icon).5. Tap the big microphone icon and start talking. You should see sound waves moving across thescreen when you speak.Kuri will automatically send any audio picked up through her speakers to the app.TTake a joy ride with Kuriake a joy ride with KuriLast updated: 2018-06-18T20:17:44.000Z | Online VersionIn addition to watching Kuri make her rounds, you can drive Kuri for yourself. This is very helpful forchecking in on your pets and home while you’re away.1. Open the Kuri App.2. Select Live mode.3. Select Override mode.Now the drive pad allows you to control Kuri’s direction.KURI TIP: You can also send Kuri to a specific spot in your home from within the app, without usingoverride mode.WWatch what Kuri is doingatch what Kuri is doing
WWatch what Kuri is doingatch what Kuri is doingLast updated: 2018-06-18T20:06:00.000Z | Online VersionKuri Live lets you explore right along with Kuri, even if you’re not home!1. Start out by opening the Kuri Robot app2. Select the Kuri Live tab. If you are testing this out at home, you’ll notice that Kuri’s heart light turnspurple when you’ve successfully connected. The purple light also lets other people know you areseeing through Kuri’s eyes. 3. Enjoy looking through Kuri’s eyes. You may see your home in a whole new light!KURI TIP: Only one person can connect to Kuri Live at a time.Kuri Vision CollectionsKuri Vision CollectionsCCreating new collection filtersreating new collection filtersLast updated: 2018-06-11T20:52:22.000Z | Online VersionYou can create collections of photos focused on the people and pets you love, or based on the place ortime of day the photo was taken! 1. Open the Kuri app.2. Tap Collections.3. In the upper right-hand corner, there’s a plus sign you can tap to add new collection filters.KURI TIP: You can enable and disable notifications individually for each collection, so if you want to benotified each time Kuri gets a picture of your puppy, this is how you do it! HHow to delete momentsow to delete moments
HHow to delete momentsow to delete momentsLast updated: 2018-06-11T20:48:15.000Z | Online VersionThere are some moments that you’d rather forget—we’ve all been there! Also, deleting moments you don’tlike helps teach Kuri your unique preferences.1. Open the Kuri app.2. The home screen will show your most recent moments, or you can tap Collections to see all yourmoments.1. Select a the moment you’d like to delete, then tap the trash can icon. DDo you save my deleted videos elsewhere?o you save my deleted videos elsewhere?Last updated: 2018-06-11T23:13:42.000Z | Online VersionAbsolutely not! When you delete a video it will be permanently deleted from your cloud account.AAre my videos secured?re my videos secured?Last updated: 2018-06-13T23:12:03.000Z | Online VersionAbsolutely! Protecting your privacy is important to us, so your captured media is encrypted and storedsecurely. For more information, visit our privacy policy. HHow to "Like" videosow to "Like" videos
HHow to "Like" videosow to "Like" videosLast updated: 2018-06-11T23:16:34.000Z | Online VersionLiking your favorite moments helps Kuri capture the things that are most important to you. Reviewing yourmoments at the end of the day will be so much more enjoyable if Kuri knows what you like ;).1. Open the Kuri app.2. The home screen will show your most recent moments, or you can tap Collections to see all yourmoments.3. Select a moment, then tap the heart icon.4. All the moments you’ve liked can be found in your Favorites collection.CCreating new collection filtersreating new collection filtersLast updated: 2018-05-30T18:37:40.000Z | Online VersionYou could create a collection based on photos of you and a specific friend, family member, or even acollection for each of your pets! 1. Open the Kuri app2. Click Collections3. In the upper right hand corner, there’s a plus sign you can tap to add new collection filters.KURI TIP: You can enable and disable notifications individually for each collection, so if you want to benotified each time Kuri gets a picture of your puppy, this is how you do it!Kuri Vision momentsKuri Vision momentsWWhat is a moment?hat is a moment?
WWhat is a moment?hat is a moment?Last updated: 2018-06-11T21:00:11.000Z | Online VersionUsing Kuri Vision, Kuri can explore your house and record short video clips throughout the day, capturingvaluable moments from your life at home automatically, or on demand. She’ll probably capture momentsyou would have missed – from the daytime antics of your pets to the kids playing together while you’remaking dinner. SScheduleschedulesLast updated: 2018-04-23T22:06:32.000Z | Online VersionYou can set Kuri’s schedule each day, defining when you’d like her to be awake, or even when you’d liketo disable her ability to roam entirely. 1. Open the Kuri App2. Select Settings3. Select Robot Settings4. Select Schedule SettingsHHow to delete videosow to delete videos
HHow to delete videosow to delete videosLast updated: 2018-06-11T20:47:40.000Z | Online VersionWe heard Instagram models take up to 600 photos for the perfect selfie. We’re right there with you,sometimes our videos don’t turn out as glorious as we thought they would. No worries - you can easilydelete them. From the “Home” section of the Kuri App1. Tap on the “Home” icon on the bottom banner of the Kuri App.2. Your Moments Collection will appear in chronological order from most recent to earliest. Select anyvideo by tapping on the preview frame.3. Once the video file expands, tap any part of the white box frame.4. Icons will appear below the video. Tap the trashcan icon to delete the video. From the “Collections” section of the Kuri App1. Go to your filtered Moments Collections by selecting the grid icon on the bottom banner of the KuriApp.2. Your filter preferences will categorize your videos accordingly. Tap the collection filter you would liketo view. Tap the video you want to show a little extra love to.3. Once the video file expands, tap any part of the white box frame.4. Icons will appear below the video. Tap the trashcan icon to delete the video. KURI TIP: If you delete a video in the Kuri App, the video will automatically be deleted from your Cloudaccount as well.AAre my videos saved elsewhere after they arere my videos saved elsewhere after they are
AAre my videos saved elsewhere after they arere my videos saved elsewhere after they aredeleted?deleted?Last updated: 2018-06-11T20:46:39.000Z | Online VersionAbsolutely not. Your privacy is incredibly important to us. If you delete a video from your collection ofmoments in the Kuri App, it will automatically be deleted from your cloud account as well. Learn moreabout our privacy statement here.HHow can I view my videos from a desktopow can I view my videos from a desktopLast updated: 2018-06-11T20:47:01.000Z | Online VersionSadly, at this time, you can’t. But the future is vast and unknown.HHow to send a video to someoneow to send a video to someoneLast updated: 2018-06-11T20:47:21.000Z | Online Version1. Select the photo that you would like to share.2. Tap the share icon beneath the photo . Your phone will provide you with varying options to either text or email your video. Select yourpreferred method of delivery.HHow to share or download a momentow to share or download a moment
HHow to share or download a momentow to share or download a momentLast updated: 2018-06-11T20:48:34.000Z | Online VersionGot a spectacular video you want to share with your loyal minions? You're only two taps away fromspreading the love. 1. Open the Kuri app2. The home screen will show your most recent moments, or you can tap Collections to see all yourmoments3. Select a moment, then select the share icon to share the moment, or the download icon to save it to your device.Floor PlanFloor PlanHHow do I save and delete spots?ow do I save and delete spots?Last updated: 2018-06-13T23:25:02.000Z | Online VersionTo create a new spot:1. Open the Kuri App.2. Select Live mode.3. Select Override mode.4. Drive Kuri to the new spot.5. Select “+Current Spot” to add a new spot. KURI TIP: Use the “Floor Plan” button in the bottom right corner to view the spots you’ve created so far. KURI TIP: You can also add new spots while driving Kuri in Override Mode.
If Kuri isn’t ending up where you expected him to, you may need to delete your original spot and make anew one. Follow these steps: 1. Open the Kuri App.2. Go to Settings.3. Go to Robot Settings.4. Select Edit Floor Plan.5. Select the spot you need to delete.6. Hit the trash can icon. There is no need to remap after deleting a Spot, just hit the back button andyou’re all set.7. Follow the steps for creating a new spot above. KURI TIP: What are no-go zones? Once you’ve set up your floor plan, you may find areas in specificrooms that you’d rather Kuri avoid. For instance, the corner where you keep the litter box, or your moderndinette set if she’s always running into the chairs. No-go zones allow you to tell Kuri to avoid these troublespots, without changing your whole floor plan. 1. Open the Kuri App.2. Select Robot Settings.3. Select No Go Zones.4. Take a look at your floor plan, and outline each area you’d like her to avoid. KURI TIP: In order to move the box after you have drawn it, hold and drag the corners of the dotted boxHHow do I make my floor plan?ow do I make my floor plan?
HHow do I make my floor plan?ow do I make my floor plan?Last updated: 2018-06-11T20:57:47.000Z | Online Version 1. After the initial setup is complete, Kuri will move off her charger and turn left and right to startexploring her new home.KURI TIP: Make sure Kuri’s box is out of the way before you start the Home Tour!2. Using the directional arrows during the Home Tour, start driving around to allow her to learn thelayout of her new home.1. Drive her around each room, following along the walls and outlining any furniture you’d like her toavoid.2. At the end of the Home Tour, drive Kuri back to face her charger. Once she sees it she’ll take thereins and get herself situated. KURI TIP: If Kuri can’t get onto the charger on her own, you can manually drive or even push heronto her dock, so long as you make sure her contacts end up touching the charger contacts.3. Once Kuri returns home, “Review Floor Plan” will appear on the Kuri App screen. It may take a fewminutes for the Floor Plan to load but patience is always rewarded :).4. If you are pleased with Kuri’s Floor Plan, select the “Looks Good” option. If not, select the “Go Backto Tour” option to continue mapping your home until you’re satisfied.5. Once your new Plan is saved, Kuri will start exploring on her own. When she sees something great,she’ll start capturing moments, so take a look at her video stream to follow the action. KURI TIP: If there are private or uninteresting areas of your home you’d rather Kuri not explore, likeyour laundry room, bedroom, or the bathrooms, mark the entire room as a no-go zone so Kuri knowsto steer clear.KURI TIP: Your floor plan may not look like something out of an architect’s office, because Kuri mapsaround obstacles like your furniture. So there could be a big empty rectangle in the middle of yourbedroom (that’s the bed!), but the general shape of the room should be fairly close to reality. If it isn’t,have Kuri explore the room again.WWhat are spots?hat are spots?
WWhat are spots?hat are spots?Last updated: 2018-06-11T23:11:45.000Z | Online VersionSpots mark specific locations in your home, so Kuri knows where the action happens. When you ask himto meet you in the living room, for instance, he’ll head to the spot you created there.WWhat's a floor plan?hat's a floor plan?Last updated: 2018-06-11T21:00:27.000Z | Online VersionThe floor plan is the map Kuri makes of your home. It helps Kuri get her bearings, so she can be ready tocapture Kuri Vision moments while you’re busy enjoying your home life. TroubleshootingTroubleshootingResetResetMManual factory resetanual factory reset
MManual factory resetanual factory resetLast updated: 2018-06-19T18:54:59.000Z | Online VersionWARNING! This reset should only be performed if you're attempting to wipe your data from Kuri andreturn her to an original out-of-the-box state. If you're having errors connecting to Kuri, or odd Kuribehavior, try restarting her instead. If you're getting a "Kuri is Offline" message from the app, try updatingKuri's Wi-Fi settings. If you've already used the "Reset and Remove from Account" option in the Kuri app, but for some reason,Kuri was offline and didn't receive the message, we'll need to do a manual factory reset. You'll know this isneeded if Kuri still remembers your floor plan and responds to voice commands after the app. 1. Make sure Kuri is powered on.2. Hold down the power button on Kuri's backside and the volume + button at the same time.3. Hold both down for 5 seconds. If this is successful, you should hear Kuri emit a power down sound, close her eyes, and go to sleep.While this is happening, Kuri's power light will be pulsing. The process isn't complete until the light stopspulsing and turns solid, you can now power Kuri off using the battery power switch. Your Kuri is reset andready to be introduced to a new home.BBattery power switchattery power switch
BBattery power switchattery power switchLast updated: 2018-06-11T20:40:28.000Z | Online VersionThere is a battery switch located on Kuri’s undercarriage. To do a power cycle, turn this switch off, wait afew seconds, then turn it back on.KURI TIP: If you are transporting Kuri, or need to power her down for an extended period, make sure youturn her off using the power button first, then use the battery switch on Kuri’s undercarriage.HHow to restart Kuriow to restart KuriLast updated: 2018-06-18T20:12:47.000Z | Online VersionSometimes we all need a fresh start, Kuri included.1. Hold the power button on Kuri’s back down for 3 seconds, until you hear Kuri going to sleep.1. Release the power button. The power button light will pulse while Kuri is powering down. When itstops pulsing, the robot is off.Press the power button again to turn Kuri back on. KURI TIP: If Kuri is on the charger, the light won't turn off, so just wait a few seconds before restarting. KURI TIP: This method does not put you at risk for data loss, so it should be your preferred method forpowering Kuri down and restarting her.I'I'm selling or giving away my robotm selling or giving away my robot
I'I'm selling or giving away my robotm selling or giving away my robotLast updated: 2018-06-19T16:46:48.000Z | Online VersionSimple enough! Follow the directions for performing a factory reset and you’ll be good to go.HHow do I save my data before I reset Kuri?ow do I save my data before I reset Kuri?Last updated: 2018-06-18T20:13:07.000Z | Online VersionIf Kuri is connected to Wi-Fi, your data is backed up automatically. If you want to save your account butwipe your robot, check in the app that all your moments are there. If they are, it means your data isprotected.II need to wipe my robot or do a manual factory need to wipe my robot or do a manual factory
II need to wipe my robot or do a manual factory need to wipe my robot or do a manual factoryresetresetLast updated: 2018-06-19T18:44:40.000Z | Online VersionIf you want to reset Kuri to factory settings, first make sure that Kuri is awake and connected to theinternet, and that your Kuri Robot app is logged in. KURI TIP: If Kuri is connected to Wi-Fi, your data is backed up automatically. If you want to save youraccount but return your Kuri to factory settings, check in the app that all your moments are there. If theyare, it means your data is protected. KURI TIP: If you are permanently removing Kuri from your account—if you want to sell or rehome her, forinstance—save any moments that are important to you before you follow the steps below.1. Open the Kuri Robot app.2. Go to Settings.3. Go to Robot Settings.4. Press Reset and Remove from Account.Kuri will be removed from your account, and the robot will wipe all of its data. It will be restored to factorysettings. KURI TIP: If you reset your robot while he was offline, you may need to perform a manual factory reset inorder to fully delete Kuri from your account.AccountAccountHHow do I finish the authentication process?ow do I finish the authentication process?
HHow do I finish the authentication process?ow do I finish the authentication process?Last updated: 2018-06-11T21:04:45.000Z | Online VersionIf you’re trying to log in and your two-factor authentication code has expired, tap “request new code.”II forgot which email I used to create my account forgot which email I used to create my accountLast updated: 2018-06-11T21:14:22.000Z | Online VersionYou’ll need to submit an online support request here, or by emailing support@heykuri.com.HHow do I register my account?ow do I register my account?Last updated: 2018-06-11T21:05:06.000Z | Online VersionWhen you first open the Kuri app, you’ll see a screen where you can log in, or create a new account. Tocreate a new account:1. Enter your first and last name, the email address you’d like to have associated with the account, andyour password.2. Tap the “Sign Up” button.3. Check your email for a verification message.4. Click the link in that email to verify your account.5. Return to the app.6. Enter your code to enable two-factor authentication, or tap “Skip” if you don’t want to use thisfeature. KURI TIP: Two-factor authentication is more secure, but it requires you to enter a verification code everytime you log in.HHelp, I'm locked out of my accountelp, I'm locked out of my account
HHelp, I'm locked out of my accountelp, I'm locked out of my accountLast updated: 2018-06-11T23:05:31.000Z | Online VersionYou can reach our team of support folks here, or by emailing support@heykuri.com.RRequesting a password resetequesting a password resetLast updated: 2018-06-11T23:05:47.000Z | Online VersionTo reset your password:1. Open the Kuri App.2. Go to Settings.3. Open your account by tapping your name and email address you used to register.4. Tap Change Password.Bluetooth AudioBluetooth AudioI'I'm playing music from my device but don't hearm playing music from my device but don't hear
I'I'm playing music from my device but don't hearm playing music from my device but don't hearanything through Kurianything through KuriLast updated: 2018-06-18T20:18:42.000Z | Online VersionIt’s time to get the party started and you have no beats? Try these steps: Double check that Kuri’s volume is turned up. You can find the volume control on Kuri’s back,adjacent to the power button.Double check that your device is actually outputting to Bluetooth.Double check the volume settings on your phone.KKuri won't pair with phone or tablet?uri won't pair with phone or tablet?
KKuri won't pair with phone or tablet?uri won't pair with phone or tablet?Last updated: 2018-06-11T20:54:52.000Z | Online VersionIf you don’t see Kuri listed on your list of Bluetooth devices, double check that she is ready to pair. Afteryou give the voice command, “Hey Kuri,” She should be looking up at you like she’s listening, and herheart light should be shining blue. Try repeating her wake phrase while varying the pitch, cadence, orvolume of your voice, until you get her attention. After the blue heart light appears, continue the voicecommand by saying “pair” or “pair with my device.” While Kuri is pairing, you should see a swirling whiteheart light. Visit Bluetooth Setup for more detailed instructions. KURI TIP: If you want to pair an additional device, use the voice command “Hey Kuri, pair a new device." KURI TIP: If you've paired more than one device to Kuri, or if you want to pair a new device, know thatKuri will look for the most recent device first.KKuri won't connect to my phone or tablet afteruri won't connect to my phone or tablet afterinitial pairinginitial pairingLast updated: 2018-06-11T21:05:37.000Z | Online VersionIf this is the case, you might have gone out of Kuri’s range, or he might have connected to another device.Give him the voice command “Hey Kuri, connect to my device” or try reconnecting with your phone’sBluetooth connection menu.Voice CommandsVoice Commands
Voice CommandsVoice CommandsKKuri doesn't understand what I'm sayinguri doesn't understand what I'm sayingLast updated: 2018-06-13T23:57:10.000Z | Online VersionMake sure that you are using the wake phrase, “Hey Kuri,” and waiting for the blue heart light to come onbefore you tell him what you want, what you really really want. Here are more tips for communicating withKuri. TThere was a delay when talking to Kurihere was a delay when talking to KuriLast updated: 2018-06-18T20:12:34.000Z | Online VersionIf Kuri seems quite slow to respond, there could be a few issues at play.It’s possible that there’s a problem with your Wi-Fi connection, or the internet could be down entirely.If Kuri doesn’t understand what you want her to do, she could take a while to respond because sheis listening for something she does understand.KURI TIP: Try saying the command again, changing your cadence slightly.KKuri won't do what I ask him to douri won't do what I ask him to do
KKuri won't do what I ask him to douri won't do what I ask him to doLast updated: 2018-06-13T23:27:26.000Z | Online VersionA few things could be at play here. If Kuri doesn’t understand what you’ve said, or where you want him togo, he will let you know with a pulsing orange heart light and a confused sound. If you issue a voice command while Kuri is offline, he makes a confused sound and pulses a red heartlight twice. Kuri might also shake his head no if someone else is controlling him with Override Mode. You’ll see apurple heart light if this is the case. If you’d like him to stop, just say “Hey Kuri, stop.” Then you can issueyour own command.KKuri doesn't hear "Hey Kuri"uri doesn't hear "Hey Kuri"Last updated: 2018-06-11T21:06:24.000Z | Online VersionIf there’s a lot going on in your environment, Kuri might have a hard time hearing your commands. Thesetips may help you connect with her:Try moving to a quieter environment before issuing commands.It may be tempting, but don’t try to get right up in Kuri’s face and shout. She listens best at a normalvolume, with you standing about 4-6 feet away from her.If Kuri is moving aimlessly, try patting her on the head to get her to stop everything and start over.MomentsMomentsCChange when Kuri goes to take videoshange when Kuri goes to take videos
CChange when Kuri goes to take videoshange when Kuri goes to take videosLast updated: 2018-06-18T20:12:16.000Z | Online VersionYou can set Kuri’s schedule each day, defining when you’d like her to be awake, or even when you’d liketo disable her ability to roam entirely. 1. Open the Kuri App.2. Select Settings.3. Select Robot Settings.4. Select Schedule Settings.TTell Kuri to go take videos nowell Kuri to go take videos nowLast updated: 2018-06-18T20:02:09.000Z | Online VersionIf the party is hopping or the puppy is pulling out all the adorable tricks, you can put Kuri to work capturingmoments on demand:Hey Kuri, go explore.Hey Kuri, take a video or take a picture. KURI TIP: You can also record Moments straight from the Kuri App, using Kuri Live or Override Mode. TTell Kuri to stop taking videos right nowell Kuri to stop taking videos right now
TTell Kuri to stop taking videos right nowell Kuri to stop taking videos right nowLast updated: 2018-06-18T20:12:03.000Z | Online VersionWe get it—some moments are best kept private. If you need some space, try some of the following: Hey Kuri, go home.Hey Kuri, close your eyes.Hey Kuri, stop.TThere's no sound on the videoshere's no sound on the videosLast updated: 2018-06-11T21:08:36.000Z | Online VersionThat’s because Kuri is a great listener, but she doesn't actually record sound!HHow to retrieve a deleted video?ow to retrieve a deleted video?Last updated: 2018-06-11T21:07:43.000Z | Online VersionActually, you can’t! Once a moment has been deleted, it’s gone for good! So think before you delete.Floor PlanFloor PlanKKuri looks a little losturi looks a little lost
KKuri looks a little losturi looks a little lostLast updated: 2018-06-13T23:59:30.000Z | Online VersionEven with the best of floor plans, it’s easy to get a bit turned around from time to time. If Kuri seems to bewandering aimlessly, or if you notice a pulsing red heart light, there are a few things you can do to helpher find her way home. 1. Ask Kuri what’s wrong. You can just say, “Hey Kuri, are you lost?” If she nods yes, pick her upand place her back on the charger. 2. If she doesn't respond, make sure you are connected to the internet and review how to talk toKuri.3. If she’s getting lost frequently, think about any changes you’ve made to your environment sincethe last time you did your floor plan. Did you replace a big piece of furniture? Did you moveKuri’s charger? You might need to redo your floor plan. KURI TIP: If Kuri isn’t exploring and taking moments like he used to, he might be getting lost. KURI TIP: If you find Kuri putting it in reverse all the time, he might be backing up because he’s confusedby dark shiny surfaces or patches of bright sunlight.II want to add new rooms or spots to my floor want to add new rooms or spots to my floor
II want to add new rooms or spots to my floor want to add new rooms or spots to my floorplanplanLast updated: 2018-06-13T23:25:31.000Z | Online VersionIf you’re happy with your floorplan overall, you can add new rooms or spots to help Kuri better navigateyour space. 1. Open the Kuri App.2. Select Robot Settings.3. Select Edit Floor Plan.4. Select Update Floor Plan. KURI TIP: You can also add new spots by selecting “Add Current Spot” while using Override Mode.KURI TIP: If you are adding a new room and a new spot at the same time, add the room first.II don't like my floor plan and want to redo it don't like my floor plan and want to redo itLast updated: 2018-06-11T21:09:06.000Z | Online VersionResetting your floor plan because you aren’t happy with it, or because you changed up the furniture ispretty easy.1. Open the Kuri App.2. Select Robot Settings.3. Select Reset Floor Plan.4. Follow the directions to create a new floor plan.KKuri keeps running into thingsuri keeps running into things
KKuri keeps running into thingsuri keeps running into thingsLast updated: 2018-06-11T20:56:24.000Z | Online VersionDepending on your style, Kuri might have a hard time avoiding certain pieces of furniture. If it’s happeningon a regular basis, you can just set up a no-go zone over the offending object. II need to tell Kuri to avoid certain areas need to tell Kuri to avoid certain areasLast updated: 2018-06-18T20:16:44.000Z | Online VersionOnce you’ve set up your floor plan, you may find areas in specific rooms that you’d rather Kuri avoid. Forinstance, the corner where you keep the litter box, or your modern dinette set if she’s always running intothe chairs. No-go zones allow you to tell Kuri to avoid these trouble spots without changing your wholefloor plan. 1. Open the Kuri App.2. Select Robot Settings.3. Select No Go Zones.4. Take a look at your floor plan, and draw a square in the area you’d like her to avoid. KURI TIP: In order to move the box after you have drawn it, hold and drag the corners of the dotted boxKuri Robot appKuri Robot appHHow do I get to override mode?ow do I get to override mode?
HHow do I get to override mode?ow do I get to override mode?Last updated: 2018-06-11T21:00:44.000Z | Online VersionOverride mode allows you to take Kuri for a joyride, so you can drive her to a specific spot in the home,communicate with members of your household, or even take a video on demand!1. Go to Kuri Live.2. Tap Override in the top right corner.3. When the driving controls pop up, take Kuri for a spin.I'I'm getting too many notificationsm getting too many notificationsLast updated: 2018-06-11T21:10:08.000Z | Online VersionWe get it. No one wants to be inundated by notifications.To turn off notifications for collections you’re less interested in: 1. Open the Kuri app.2. Select ‘Settings.’3. Select ‘Notifications.’4. Unselect the collections you are no longer interested in.NNobody can hear me when I talk through Kuriobody can hear me when I talk through Kuri
NNobody can hear me when I talk through Kuriobody can hear me when I talk through KuriLast updated: 2018-06-18T20:17:10.000Z | Online VersionIf this happens, you might be muted in the app. Go to the 'Talk through Kuri' tab by tapping on the smallmicrophone icon. You should see sound waves that change based on your volume. If you don't, go aheadand tap the big microphone button to get on the air!"KURI TIP: It’s possible her volume is turned down. Look for the volume button on Kuri’s back, and turn itup until people can hear you speaking through Kuri.TThe app froze or won't openhe app froze or won't openLast updated: 2018-06-11T21:10:25.000Z | Online VersionIf the Kuri app freezes, or won’t start up, it’s time to restart the app. Just force close and reopen it, and youshould be on your way.II don't see any moments that Kuri's captured don't see any moments that Kuri's captured
II don't see any moments that Kuri's captured don't see any moments that Kuri's capturedLast updated: 2018-06-18T20:16:21.000Z | Online VersionIf you can’t see any moments, it’s possible that there’s a problem with Kuri’s Wi-Fi connection. Go to Kuri Live, and try to see through Kuri’s eyes.If it doesn’t successfully connect, Kuri is offline.Go to Robot Settings and select “Update Wi-Fi” to make sure she’s connected to the right network. KURI TIP: You have to be close to Kuri to update his Wi-Fi connection, as this is done via Bluetooth.KKuri app requirementsuri app requirementsLast updated: 2018-06-11T21:10:40.000Z | Online VersionApple:Is your iPhone less than 5 years old? Then you should be good! iOS 10 and aboveiPhone SE and lateriPad Air and laterAndroidAndroid 6 (Marshmallow) and aboveWifi IssuesWifi Issues
Wifi IssuesWifi IssuesKKuri is offline and having trouble connectinguri is offline and having trouble connectingLast updated: 2018-06-19T18:47:59.000Z | Online VersionDon't fret! If Kuri is having trouble connecting to Wi-Fi, we need to give him a helping hand by updating hisWi-Fi settings. 1. Open up the Kuri App.2. Tap the Settings icon in the bottom right corner.3. Tap Robot Settings.4. Tap Update Wi-Fi. If your Kuri is having connectivity issues, usually indicated by a "Kuri is Offline" message in the app whenattempting to access Kuri Live, this should do the trick. If not, you'll want to reach out to our friendlyneighborhood robot support team at support@heykuri.com.DDoes Kuri support mesh networks?oes Kuri support mesh networks?Last updated: 2018-06-18T20:10:43.000Z | Online VersionKuri loves mesh networks! We aren’t testing every type on the market, but Kuri generally plays well withothers—including mesh networks.HHelp, I can’t connect to wi-fielp, I can’t connect to wi-fi
HHelp, I can’t connect to wi-fielp, I can’t connect to wi-fiLast updated: 2018-06-11T20:45:22.000Z | Online VersionKuri acts as a regular Wi-Fi device and will be susceptible to interference from other Wi-Fi devices. Thiscan also occur if you’re in a Wi-Fi dead spot in your home. Try moving Kuri closer to your router andreconnecting.WWhy is Kuri so slow to respond?hy is Kuri so slow to respond?Last updated: 2018-06-18T20:11:29.000Z | Online VersionYou could be in a location in your home with a weak Wi-Fi signal. Try moving Kuri to a location closer toyour router, then repeat your voice command again. If this happens frequently, you might look into gettinga signal booster for your Wi-Fi.KURI TIP: If you see a red light pulse twice after a voice command, Kuri might have lost her internetconnection.WWhat network types doesn’t Kuri support?hat network types doesn’t Kuri support?Last updated: 2018-06-18T20:11:07.000Z | Online VersionKuri does not support hidden networks, where the SSID is not advertised, because he needs to be able tofind the network to connect to it. He also doesn’t support enterprise networks requiring login and passwordto connect.Wifi BasicsWifi BasicsBBasic wi-fi requirementsasic wi-fi requirements
BBasic wi-fi requirementsasic wi-fi requirementsLast updated: 2018-06-11T21:12:47.000Z | Online VersionKuri’s network requirements are pretty basic. She’s designed to work with a typical home network setup.She’ll need Wi-Fi to operate, and that coverage should extend wherever you want Kuri to go. So if thereare known “dead spots” in your house, they will probably be an issue for Kuri as well. Basically, if yourlaptop and phone work on your home network, Kuri should do just fine. At a minimum, yours shouldinclude: A relatively modern Wi-Fi router (802.11 b/g/n)2.4 or 5 GHz networks0.5 Mbps upload bandwidthFor optimum performance, we recommend at least 3 Mbps of upload bandwidth.CCan I connect to Kuri when I'm away from thean I connect to Kuri when I'm away from the
CCan I connect to Kuri when I'm away from thean I connect to Kuri when I'm away from thehouse?house?Last updated: 2018-06-18T20:10:25.000Z | Online VersionAbsolutely!1. Start out by opening the Kuri Robot app.2. Select the Kuri Live tab. If you are testing this out at home, you’ll notice that Kuri’s heart light turnspurple when you’ve successfully connected. The purple light also lets other people know you areseeing through Kuri’s eyes. 3. Enjoy looking through Kuri’s eyes. You may see your home in a whole new light!KURI TIP: Only one person can connect to Kuri Live at a time.CCan I connect to multiple networks in my house?an I connect to multiple networks in my house?Last updated: 2018-06-11T21:13:23.000Z | Online VersionYes, Kuri can handle that, but not simultaneously.1. Start out by opening the Kuri Robot app.2. Tap Settings.3. Tap Robot Settings.4. Tap Update Wi-Fi.5. Connect Kuri to the desired network.6. Repeat for additional networks.There’s no limit to the number of networks Kuri can remember!Kuri the Adorable Home RobotKuri the Adorable Home RobotWait till you see this ;)KKuri romojis to tryuri romojis to try
KKuri romojis to tryuri romojis to tryLast updated: 2018-06-11T23:19:13.000Z | Online VersionBBegin every command with “Hey Kuri …”egin every command with “Hey Kuri …” You'll know Kuri is listening to you when he looks up and shows his blue heart light. When you notice Kuriis listening, follow up with one of the following voice commands! Cute ReactionsI Love YouTell me a jokeBang, bang!How are you?How do I look?Good morning/afternoon/evening/hello/nightThank youByePrivacy and SecurityPrivacy and SecuritySecuritySecurityPPrivacy policyrivacy policyLast updated: 2018-06-11T20:47:58.000Z | Online VersionPPRIVACY STATEMENT FOR KURI DEVICE AND SERVICERIVACY STATEMENT FOR KURI DEVICE AND SERVICERobert Bosch Start-up Platform LLC, Series 1, dba Mayfield Robotics (“Mayfield Robotics,” “we,” “our,” or“us”), the creators of the personal robot Kuri, is committed to protecting your privacy.
This Privacy Statement applies to information collected through the operation of your Kuri personal robot(together with all installed software, “Kuri”), including through the Kuri mobile application and software (the“App”) and all related software, hardware, documentation, and hosted services (collectively with Kuri andthe App, the “Service”). For additional information about how we collect, use, store, process, transfer, and disclose information inconnection with our websites, including, without limitation, www.heykuri.com (our “Website”), and e-commerce services, please review our Website Privacy Policy. By using your Kuri and the Service, you signify that you have read, understood, and agree to ourcollection, storage, use, and disclosure of your personal information as described in this PrivacyStatement for Kuri Device and Service and our Terms of Service. 1. WHAT INFORMATION DOES THE SERVICE COLLECT AND HOW DO WE USE IT? We collect information when you register, connect, and use the Service. We will use all the information wecollect to operate, maintain, and provide to you the features and functionality of the Service, tocommunicate with you, to monitor and improve the Service and business, and to help us develop newproducts and services. The categories of personal information we collect may include: ● Setup and profile information. When you register Kuri and set up your user account, we ask for personalinformation, which may include your name, phone number, email address, and other contact information,as well as information about your home and family. We use this information to create your account, tocommunicate with you, and to provide the Service.
● Video, image, and audio information. Your Kuri will collect, record, and process video and audiorecordings, subject to your configuration and privacy settings, which are transmitted to the Service. Weprocess this information to respond to your voice commands, analyze information to detect certain eventsor activities, and provide you email or in-app alerts and communications. This information is collected,processed, and retained so that you may access these recordings from your App or otherwise through theService. PLEASE NOTE: You are responsible for ensuring that your use of Kuri and the Service complies with allapplicable laws in your jurisdiction, including laws relating to data privacy. For example, you may berequired to notify visitors that you use Kuri to collect video, image, and audio data within your home. Youconfirm that your use of Kuri and the Service will not infringe on the data privacy rights of other individuals. ● Kuri Usage and Environmental Information. We collect information about your Kuri, such as the deviceidentifier, battery life, and Kuri usage history, information about the actions you take to control your Kurithrough the Service interface, and your settings and preferences. We also collect information through Kuridevice sensors, such as location mapping and obstacle detection. We use this information to collect andanalyze statistics and usage data, diagnose and fix technology problems, enhance device performance,and improve your experience. 2. ADDITIONAL INFORMATION AUTOMATICALLY COLLECTED THROUGH THE SERVICE When you connect Kuri to the internet and/or access the Service through the App, we automatically collectcertain types of information about how you access and use the Service as well as information about thetablet, smartphone or other mobile device(s) you use to access the Service through the App. Thisinformation may be combined with other personal information we collect directly. The information collected automatically can include: ● Information about the tablet, smartphone or other device(s) you use to connect to the Service throughthe App, such as your IP address, browser type, internet or mobile service provider, platform type, devicetype/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquelyidentify your browser, mobile device, or account (including, for example, a persistent device identifier or anAd ID), and other such information. We use this information to provide personalized content and
information, to perform analytics and detect usage patterns of the Service, to diagnose and fix technologyproblems, to detect or prevent fraud or other harmful activities, and to otherwise plan for and enhance theService. ● Location information. We collect information about your location. If you provide the App access tolocation services on your device, we may collect location data through WiFi, wireless networktriangulation, or other methods. We may also approximate your location based on your IP address. Weuse your location information to personalize the Service, to enhance your user experience, to performanalytics and better understand our users, and to improve the effectiveness of the Service, product sales,advertising, and customer service. ● Wi-Fi and Bluetooth information. We will ask for your Wi-Fi network name and password to connect yourKuri to the Service. We save this information so that you can access and control your Kuri through yourmobile device, and so Kuri can connect with our servers to send and process information and to receiveand download software updates. We also collect Bluetooth information to connect Kuri to your Bluetooth-enabled devices. Please see our Website Privacy Policy to learn more about information we collect when you visit theWebsite. 3. HOW WE USE THE INFORMATION WE COLLECT We use the information collected to provide, develop, and improve our products and services, diagnoseand fix technology problems, respond to customer service requests, and otherwise enhance your userexperience. We may use information to contact you and to make recommendations to you about productswe think you may be interested in, or to ask you to participate in research or surveys about yourexperience with Kuri and the Service. We may use information in aggregate or in non-identified form tocompile analytics, conduct research, and enhance and improve our technology, products, and services. We may use third party service providers to perform some or all of these functions. These serviceproviders are restricted from sharing your information in any form which may reasonably identify a specificindividual or Kuri, except as necessary to perform their services for us.
4. HOW WE SHARE YOUR INFORMATION COLLECTED THROUGH KURI AND THE SERVICE We may share your personal information with the following parties: ● Our affiliates and companies in the same group of companies as us: Our affiliates and subsidiaries (i.e.,any organization or brand we own or control) or our ultimate holding company (i.e., any organization thatowns or controls us) and any subsidiaries it owns. These companies may use your personal information inthe same way as we can under this Privacy Statement. ● Third parties at your request. You may choose to share your information with your friends through email,text, or on various social media networks. For example, you may wish to share video content captured byyour Kuri with your friends. ● Third party services you authorize. In the future, we may provide the option to connect with third partyservices through Kuri. If you choose to connect your Kuri to a third-party service, you authorize us toshare information with that service and to collect information that service shares with us. Your informationwill also be subject to that third party’s privacy policy and terms of service. ● Service providers and advisors: Third party vendors and other service providers that perform servicesfor us, on our behalf, which may include the collection and processing of information collected throughyour Kuri and Service. ● Purchasers and third parties in connection with a business transaction. Personal information may bedisclosed to third parties in connection with a Mayfield Robotics-related transaction, such as a merger,sale of Mayfield Robotics assets or shares, reorganization, financing, change of control, or acquisition of allor a portion of our business by another Mayfield Robotics or third party, or in the event of a bankruptcy orrelated or similar proceedings; and
● Law enforcement, regulators, and other parties for legal reasons. Third parties, as required by law orsubpoena, or if we reasonably believe that such action is necessary to (a) comply with the law and thereasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security orintegrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of MayfieldRobotics, our visitors, or others. We may also share information with others in an aggregated or de-identified form that does not reasonablyidentify you directly as an individual. 5. YOUR CHOICES AND CONTROL OVER YOUR INFORMATION Profile and data sharing settings. You may update certain of your profile information in the App settings. Email preferences. You can stop receiving promotional email communications from us by clicking on theunsubscribe link provided in such communications. We make every effort to promptly process allunsubscribe requests. You may not opt out of service-related communications (e.g., account verification,transactional communications, changes/updates to features of the Service, or technical and securitynotices). Modifying or deleting your information. If you have any questions about reviewing, modifying, or deletingyour information, you can contact us directly at support@heykuri.com. We may not be able to modify ordelete your information in all circumstances. For example, if information has been aggregated or isotherwise non-identified or not associated with your account or your Kuri, or information we are required tomaintain for legal or business record-keeping purposes. Location data: You may control location tracking by adjusting your location services settings in the Appsettings. We may continue to approximate your location based on your device IP address when youaccess the Service. 6. HOW WE STORE AND PROTECT YOUR INFORMATION
Data storage and transfer. The Service is intended only for use in the United States and you may not beable to access the Service from a location outside the United States. Your information collected throughour Service will be stored and processed in the United States or any other country in which MayfieldRobotics or its affiliates or service providers maintain facilities. Keeping your information safe. Security of your information is very important to us, and we have put inplace safeguards to preserve the integrity and security of information we collect and that we share with ourservice providers. However, no security system is impenetrable, and we cannot guarantee the security ofour systems 100%. You use the Service at your own risk. In the event that any information under ourcontrol is compromised as a result of a breach of security, we will take reasonable steps to investigate thesituation and, where appropriate, notify those individuals whose information may have been compromised,in accordance with any applicable laws and regulations. 7. CHILDREN’S PRIVACY Mayfield Robotics does not knowingly collect or solicit any information from anyone under the age ofthirteen (13) through the Service. In the event that we learn that we have inadvertently collected personalinformation from a child under the age of thirteen (13), we will delete that information as quickly aspossible. If you believe that we might have any information from a child under thirteen (13), please contactus at support@heykuri.com. 8. YOUR CALIFORNIA PRIVACY RIGHTS If you are a California resident, California Civil Code Section 1798.83 permits you to request informationregarding the disclosure of personal information to third parties for their direct marketing purposes duringthe immediately preceding calendar year. You may make one request each year by emailingsupport@heykuri.com or writing to us at 400 Convention Way, Redwood City, California 94063. 9. LINKS TO OTHER WEBSITES AND SERVICES
The Service may contain links to and from third party websites of our business partners, advertisers, andsocial media sites, and our users may post links to third party websites. If you follow a link to any of thesewebsites, please note that these websites have their own privacy policies and that we do not accept anyresponsibility or liability for their policies. We strongly recommend that you read their privacy policies andterms and conditions of use to understand how they collect, use, and share information. We are notresponsible for the privacy practices or the content on the websites of third party sites. 10. HOW TO CONTACT US If you have any questions about this Privacy Statement, please contact customer service by emailingsupport@heykuri.com. 11. CHANGES TO OUR PRIVACY STATEMENT We may modify or update this Privacy Statement from time to time to reflect the changes in our businessand practices, and you should review this page periodically. We will update the “last modified” date at thebottom of this page when we post changes to this Policy. If you object to any changes, you may close youraccount. Continuing to use our Service after we publish changes to this Privacy Statement means that youare consenting to the changes. This privacy statement was last modified on December 20, 2017. Effective date: December 20, 2017.WWhat happens to my deleted moments?hat happens to my deleted moments?
WWhat happens to my deleted moments?hat happens to my deleted moments?Last updated: 2018-06-11T23:09:50.000Z | Online VersionOnce you delete a moment, it will be permanently deleted from your cloud account. Recovery isn’tpossible, so be careful when deciding which moments to delete!AAre my videos protected?re my videos protected?Last updated: 2018-06-11T23:10:05.000Z | Online VersionAbsolutely! Your privacy is important to us so your videos are protected with 256-bit AES encryption.CCan my robot be hacked?an my robot be hacked?Last updated: 2018-06-11T23:10:21.000Z | Online VersionWhile no hardware manufacturer or software developer can answer this question with a definitive “No!”, weare taking every measure possible to protect your privacy and prevent unauthorized access to youraccount and robot.First of all, only Kuri can access her own media. So even if a nefarious, moustache-twirling supervillainhad physical access to your Kuri, they wouldn’t be able to view your moments or take control of yourmachine.There are no known vulnerabilities that allow your robot to be accessed remotely. Our over-the-air updatemechanism is protected, and your Wi-Fi credentials and Moments are encrypted.Camera PrivacyCamera Privacy
Camera PrivacyCamera PrivacyHHow do I know if someone is using Kuri to spy onow do I know if someone is using Kuri to spy onme?me?Last updated: 2018-06-18T20:18:03.000Z | Online VersionWhen the purple heart light is on, that means someone is using Kuri Live. If you would prefer not to beseen in that moment, just say “Hey Kuri, Stop.” All communications between the robot and the cloud are encrypted, so unauthorized access to your KuriLive stream is highly unlikely.HHow will I know when Kuri is watching me?ow will I know when Kuri is watching me?Last updated: 2018-06-18T20:09:43.000Z | Online VersionAnytime Kuri is capturing a moment she flashes a white heart light and makes a sound.Voice PrivacyVoice PrivacyHHow does Kuri know I’m speaking to her?ow does Kuri know I’m speaking to her?
HHow does Kuri know I’m speaking to her?ow does Kuri know I’m speaking to her?Last updated: 2018-06-18T20:01:42.000Z | Online VersionKuri listens for her wake phrase, “Hey Kuri.” After that she knows you’re talking to her, she’ll start payingattention. Once she hears a voice command she’ll head out to complete her mission!DDoes she transcribe everything I sayoes she transcribe everything I saysomewhere?somewhere?Last updated: 2018-06-11T23:11:09.000Z | Online VersionNope. Kuri doesn’t pay attention unless he hears “Hey Kuri” first, and he keeps no record of thevoice commands he receives.DDoes Kuri listen to everything I say?oes Kuri listen to everything I say?Last updated: 2018-06-18T20:09:04.000Z | Online VersionHer microphones are always active so she can always hear her wake phrase, “Hey Kuri,” but she isn’tactively paying attention unless she hears her wake phrase first.Orders and AccountsOrders and Accounts
Orders and AccountsOrders and AccountsAccountAccountHave a question about your account, you've come to the right place, let us be accountable for youraccount...HHow do I log in?ow do I log in?Last updated: 2018-06-11T23:06:11.000Z | Online VersionTo login to your account:1. Open the Kuri Robot app.2. Enter the email address associated with the account. 3. Enter the password you created during registration.4. If prompted, enter the two-factor authentication code sent via text to the main phone numberassociated with the account.HHow do I finish the two step authenticationow do I finish the two step authenticationprocess?process?Last updated: 2018-06-11T21:13:50.000Z | Online VersionIf you’re trying to log in and your two-factor authentication code has expired, tap “request new code.” HHow do I create an account?ow do I create an account?
HHow do I create an account?ow do I create an account?Last updated: 2018-06-11T20:53:12.000Z | Online VersionWhen you first open the Kuri Robot app, you’ll see a screen where you can log in, or create a newaccount. To create a new account: 1. Enter your first and last name, the email address you’d like to have associated with the account, andyour password.2. Tap the “Sign Up” button.3. Check your email for a verification message.4. Click the link in that email to verify your account.5. Return to the app.6. Enter your code to enable two-factor authentication, or tap “Skip” if you don’t want to use thisfeature. KURI TIP: Two-factor authentication is more secure, but it requires you to enter a verification code everytime you log in.ShippingShippingThe first Kuri was delivered by a stork. It's more efficient these days.CCan you ship to a P.O. Box or APO/ FPO address?an you ship to a P.O. Box or APO/ FPO address?Last updated: 2018-06-14T00:03:31.000Z | Online VersionUnfortunately, not at this time.CCan I have my order shipped to a friend whoan I have my order shipped to a friend who
CCan I have my order shipped to a friend whoan I have my order shipped to a friend whoresides in the US and ask them to ship it to meresides in the US and ask them to ship it to meinternationally?internationally?Last updated: 2018-06-11T20:39:36.000Z | Online VersionWe highly advise against doing so. Kuri will not be able to function abroad at all since he will need to beconnected to a US-based network. Additionally, privacy laws differ from country to country which we needto comply with before we can send Kuri to see the world.As much as we’d love Kuri to be in more homes around the world, we just want to make sure we do itright and make sure you (and everyone else) is happy when Kuri arrives.AAre you accepting international orders?re you accepting international orders?Last updated: 2018-06-11T23:06:31.000Z | Online VersionWe do want Kuri to see the world but, unfortunately, she’s not quite ready to do so yet. Kuri will not beable to function internationally since he will need to be connected to a US-based network. Also, due toconstraints that vary from country to country, we would need to comply with them before we can send Kurito see the world.Pre-orderPre-orderHave questions about purchasing? Look no further.DDoes the price include taxes and shipping andoes the price include taxes and shipping and
DDoes the price include taxes and shipping andoes the price include taxes and shipping andhandling?handling?Last updated: 2018-06-11T23:07:32.000Z | Online VersionThe price does not include taxes or shipping and handling fees. Once we are ready to ship your Kuri, wewill send you another notification to collect your final payment which will include taxes and shipping andhandling fees.HHow can I make changes to my order?ow can I make changes to my order?Last updated: 2018-06-11T23:08:08.000Z | Online VersionFret not! Send a message to our Kuri Experience team at support@heykuri.com and they can help youmake the necessary changes.CCan I cancel my preorder?an I cancel my preorder?Last updated: 2018-06-11T23:07:47.000Z | Online VersionWe all change our minds sometimes. We offer a full refund of your pre-order at any time up to your shipdate. Reach out to our Kuri Experience team with your transaction ID and they would be happy to helpyou.II didn't receive an order confirmation email, didn't receive an order confirmation email,
II didn't receive an order confirmation email, didn't receive an order confirmation email,what do I do?what do I do?Last updated: 2018-06-11T23:08:37.000Z | Online VersionOur Kuri Experience team is really into detective shows, so they will certainly find a way to track downyour order! Just send them a message at support@heykuri.com.HHow will you collect the remaining balance?ow will you collect the remaining balance?Last updated: 2018-06-11T23:09:00.000Z | Online VersionWe will send you another email notification to collect the remaining balance while re-confirming yourshipping address.HHow much does Kuri cost?ow much does Kuri cost?Last updated: 2018-06-18T20:10:03.000Z | Online VersionReserve your Kuri for $899 USD through our site. We only require a down payment of $100 USD, and theremaining balance of $799 USD plus taxes and shipping and handling fees will be due once we are readyto ship your Kuri.

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