Rongta Technology RP400-USEP Thermal Receipt Printer User Manual
XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer
User Manual
User Manual
RP400/RP500
Thermal Transfer Barcode Printer
Service hotline：400-800-0596
Thermal Transfer Barcode Printer
MANUAL
1. Printer profile ................................................................................................................................ 4
1.1 Introduce ............................................................................................................................. 4
1.2 Product Feature ................................................................................................................... 6
1.2.1 Standard Accessories ......................................................................................... 6
1.2.1 Standard Accessories .......................................................................................... 7
1.3 General specification. ............................................................................................... 7
1.4 Print specification ................................................................................................................ 7
1.5 Ribbon specification. ........................................................................................................... 8
1.6 Paper specification .............................................................................................................. 8
2. Product Introduction ..................................................................................................................... 8
2.1Seal of and Inspect ............................................................................................................... 8
2.2 Printer Module .................................................................................................................... 9
2.2.1 Surface ...................................................................................................................... 9
2.2.2 Inside ...................................................................................................................... 10
2.2.3 Bottom ................................................................................................................... 11
3. Installation .................................................................................................................................. 11
3.1 install printer ..................................................................................................................... 11
3.2 Ribbon installation ............................................................................................................ 12
3.3 Paper Installation .............................................................................................................. 14
4. The function and LED light and key ............................................................................................. 16
4.1 LED light ............................................................................................................................ 16
4.3.1 Ribbon detection .................................................................................................... 18
4.3.2 Print Self-test page ................................................................................................. 18
4.3.3 Initialization ............................................................................................................ 18
5. Troubleshooting .......................................................................................................................... 19
5.1 FAQ .................................................................................................................................... 19
6. Printer simple maintenance ........................................................................................................ 22
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled
environment. This equipment should be installed and operated with a minimum
distance of 20cm
between the radiator & your body. This transmitter must not be co-located or
operating in
conjunction with any other antenna or transmitter.
1. Printer profile
1.1 Introduce
Thanks for choosing our Thermal transfer barcode label printer RP400.
This series machine is equipped with two sets of gear structure of single motor
drive can handle 300 meters ribbon belt and using large capacity label paper design
collocation. If internal paper size 5’OD (Outer Diameter) capacity can meet, can
order outer media holder, outer media holder can support industrial standard 8.4’OD
(Outer Diameter) paper capacity.
This printer can meet requirements of real-time and batch label printing via
standard Serial, parallel, USB and Ethernet connection port to connect device. This
printer can provide thermal printing method or transfer printing. Printer support
a wide range of printing paper type, can use of a variety of printing material,
including normal paper, thermal paper and folder label paper. In addition, also
support common barcode.
This model has been built many common one dimensional code and QR code.Support
4 print directions in different angles.By magnifying the function, the font can
enlarge 1-10 times. Besides can zoom font, also provides five different sizes of
alphanumeric figure (bitmap font), OCR - A and OCR - B type.Integration with
powerful features, competitive price, excellent printing quality, this printer
will be the best choice for you in the same level of thermal transfer label printer.
Please refer to the label editing software manual when you use printer to print
barcode label. If you need to write introduction program, please refer to the
Instruction manual programming, you can copy the instruction manual in accompany
CD or download introduction manual in website.
●scope of application
■Manufacturing and warehousing logistics industry
◆Manufacturing marking label
◆Inventory management labels
◆Item labeled tags
◆Operating instructions label
◆Distribution of instructions label
■medical industry
◆The patient labeling
◆off-label use
◆The specimen label
■parcel post
◆Send and signed label
■Small office and studio
■retail industry
◆labeled price
◆Shelf item label
◆Jewelry product label
1.2 Product Feature
1.2.1Standard Accessories
Product standard accessories
203DPI
Ribbons print
○
Thermal print
○
ABS plastic casing
○
Gap/black mark sensor
○
The print head open sensor
○
USB2.0（full speed）communication interface
○
8MB SDRAM memory
○
4MB FLASH memory
○
Feeding key & LED indicator light
○
8 kinds of dot matrix English& number inside
○
Character and barcode can rotate in the direction of the
four printed（0,90,180,270degree）
○
Built inside simplified Chinese, traditional Chinese and
Korean fonts used for programming
○
Printable text, bar code, pictures
Support bar codes
Support picture
format
1D Barcode
2D Barcode
BMP,
PCX
Code 39
Code 93,ITF,
EAN 128,
Code 128 subsets
A,B,C,
Codabar,
EAN-8,EAN-13,
UPC-A,UPC-E,
QR code
○
EAN and UPC 2(5)
digits
add-on,MSI,MSIC,
PLESSEY,CPOST,
ITF 14,EAN 14
1.2.1 Standard Accessories
Outboard Support Optional standard configuration
1.3 General specification.
General specification
RP400
RP500
Printer Dimension
223（W）×286（H）×169(D)
Printer weight
2.35KG
Power
Built-in automatic voltage switching power supply
（Input）：AC100-240V
（Output）：DC 24V/2.5A
Environmental condit
ions
Operate environment：4～35℃，operating humidity：10～
90%. Store environment：4～60℃，Store humidity：15～
85%
interface
single interface（USB），Double interface（Serial+USB）：
4interface（Serial+USB+parallel+internet）
1.4 Print specification
Model
RP400
RP500
Print head dpi
203dpi
300dpi
Print mode
Ribbon/thermal
Print speed（inch/sec）
2～6inch/s
Max print width
104mm
108mm
Max print length
2286mm(90”)
pulse excitation
1×108 pulses
Thermal slice（abrasive
resistance）
50km
1.5 Ribbon specification.
Ribbon outer diameter
Max 67mm
Ribbon length
Max 300m
Ribbon core size
1 inch(25.4mm)
Ribbon width
Max.110mm
Min.30mm
Ribbon rolling up method
Outward rolling
1.6 Paper specification
Model
RP400
RP500
Inner paper roll max outer
diameter
127mm(5″)OD
Paper type
Continuous paper，gap paper，fold paper，black label
paper
Paper rolling up method
Print face outward rolling/Print face inner rolling
Paper width（label backing
sheet）
Max 115mm（4.53″）
Min 20mm（0.78″）
Paper Thickness（label
backing sheet）
Max 0.254mm（10mil）
Min 0.06mm（10mil）
Paper core size
25.4mm～38mm（1″～1.5″）
Label length
10～2286mm（0.39″～90″）
Gap paper gap height
Min 2mm（0.09″）
2. Product Introduction
2.1Seal of and Inspect
This printer is specially packed to prevent possible damage during
transit.However, in view of the printer in transit is likely to be expected damaged,
it’s recommended that you check the packaging and printing advice when receive the
printer. If there is obvious damage, please contact the selling shop directly and
figure out the nature and degree of damage；Please keep the packing material in order
to send the printer.
When you receive the barcode printer, please place it in a clean, stable desktop
and open the package carefully.
Check whether the following items are included:
●A barcode printer
● A Install driver CD
●A plug
●OnePower adapter
●One USB Signal transmission line（Optional parallel line serial line）
●Ribbon
●paper Roll
●External support, optional。
Please safekeeping printer packaging equipment and materials for future transportation needs;
if any shortage or lack of these goods, please contact you buy goods of the customer service
department
2.2 Printer Module
2.2.1 Surface
LED indicator light
FEED button
Upper coveropening switch
Printer Out of label paper
2.2.2 Inside
Upper coveropening switch
upper cover
Print head opening switch
Print head opening switch
Ribbon Supply Spindle
Paper supply shaft
Paper guide
2.2.3 Bottom
Caution：
As Photos, printer transmission interface will vary according to the difference of your
purchased printer’s type, the actual transmission interface, please refer to the corresponding
product specifications
3. Installation
3.1 install printer
1.Place the printer on a smooth surface.
2.Confirm that the power is off.
3. The end of the serial cable or USB cable insertion slot behind the printer, and make the
power supply line interpose to the computer’s corresponding of the appropriate slot
Exterior paper inlet
Power switch
Power input
Parallel communication interface
USB interface
Serial
Cashbox
4. Plug the power line into the back of the printer, and then plug the other end into the AC
outlet.
Caution：
*Please close the printer's power switch, and then insert the power line into the printer's power
slot.
*As Photos, printer transmission interface will vary according to the difference of your
purchase printer’s type, the actual transmission interface, please refer to the corresponding
product specifications
3.2 Ribbon installation
1. Push the switch on the left and right sides of the upper cover, and open the upper cover of the
printer.
2. Setthe empty scroll into the ribbon recovery shaft
3. Make the left side of recovery shaft (Hexagonal side) pressed into the ribbon recovery wheel,
and then assembles the right side
4. Press the print head switch to open the print head
5.Make the ribbon into the supply shaft
6.Make the left side of supply shaft（Hexagonal side）Press into ribbon supply wheel，and then
assemble the right side。
7. Make the ribbon around the print head, flat pasted on the ribbon recovery shaft
8.According to the direction of the arrow rotating ribbon recovery wheel, until the ribbon black
areas cover the printing head and tightly ribbon, to make no any folds of the ribbon
9. Press down with both hands as the photo and close the printing head. Make sure the print
head is completely closed to ensure the printing quality.
●Paper installation path
3.3 Paper Installation
1. Push the switch on the left and right sides of the upper cover, and open the upper cover of
the printer.
2. Make paper roll into label supply shaft and use statorof paper roll fixed to the central of
supply shaft. (If using 3 "wide paper roll, itcan remove the statorand use the paper roll directly.)
3. Make the paper placed on the scroll rack
4. Press the printing head switch to open the printing head
5. Pull out the front of the paper (printing side up), through the lower part of the guide bar and the
paper sensor, adjust the paper guide same width of paper and slight contact
6. With both hands press down asthe left arrow’s photo, close the print head. Please make sure
that the print head is completely closed, to ensure the printing quality.
●Paper installation path
4. The function and LED light and key
The printer has 1 key and 1 indicator. The printer can realize many functions
by operating the indicator and the key, e.g. feeding, suspend printing, printing
self-test page, initializing printer etc. Hereafter please refer to the following.
4.1 LED light
The LED indication for light and buzzer showed as below:
LED light
Buzzer
Indication
LED light flashes 2 times
Buzzer rings 2 times
Error in mechanism
LED light flashes 3 times
Buzzer rings 3 times
Paper out
LED light flashes 4 times
Buzzer rings 4 times
Error in cutter
LED light flashes 5 times
Buzzer rings 5 times
Overheat
LED light flashes 6 times
Buzzer rings 6 times
Error in opening printer
LED light flashes 7 times
Buzzer rings 7 times
Error in seam mark
LED light flashes 8 times
Buzzer rings 8 times
Error in black mark
LED light flashes 9 times
Buzzer rings 9 times
Failure to find SDRAM
LED light flashes 10 times
Buzzer rings 10 times
Failure to find flash
LED light flashes 11 times
Buzzer rings 11 times
Error in ribbon
4.2. General Keys Function
1. Paper Loading
When the printer is ready (blue LED fixed); click on the button, label paper will
get in to the front end of next page.
2. Printing Pause
While printing, press the FEED button gently to make printing pause. As long as
you press the button again, the printing job is back to normal.
4.3. Poweron Function
The printer has three power on functions can be used to set or test printer hardware.
Pressing or releasing the button at the same time when turning on the power will
activate these features.
Please activate the power-on functions by following steps:
Function:
Instruction:
Power On Self-Test
A. Close the printer power supply.
B. Verify the printer has paper loaded and open the
printer power supply, then the printer start to print
the self- test page, after that release paper loading
button.
Printer initialization
A. Close the printer power supply.
B. Open the print head cover, and press the FEED
button, and then open the printer power, keep pressing
FEED button for 10 seconds, the printer will clean the
download data in internal memory (DRAM), and the
printer parameters restore to factory default
Settings.
Ribbon
detection&automatic
location
In power on station, when you open the cover to replace
the paper, the printer will start ribbon detection and
automatic location
4.3.1 Ribbon detection
This function is available in thermal transfer model. It’s for ribbon
conditions detection.
4.3.2 Print Self-test page
This function is about exam and show the setting data, which is used to judge
if the printer is on good working condition.
Please follow below steps to check if the label is in right position:
1. Please confirm the paper is well set up.
2. Turn off the power
3. Press the FEED button and turn on the power
4. When the printer start printing, loosen the FEED button
5. The page printed our is the self-test page
■Self-test page model
Before connecting to PC, we can print the self-test page to confirm the condition
if the printer. The page can be used to test the printer head and showed the setting
data of the printer.
4.3.3 Initialization
Initialization means to clear up the DRAM memory and initialize the printer to
factory settings.
Please follow below steps to initialize the printer
1. Turn off the power.
2. Open the cover and press the FEED button and then turn off the power and keep
pressing the FEED button for 10s.
3. When all the light is off, loosen the FEED button. The printer will restart
itself and finish the Initialization.
After Initialization, the settings should be as below,
Printer head pressure should be adjustable. You can adjust the pressure in two
levels under the ribbon recover axle. Please remember to keep the gears in same
level, or it will badly affect the printing quality.
5. Troubleshooting
5.1 FAQ
The contents in following table are the frequently asked questions and solutions:
please kindly contact the vendor for further assistance, if the printer still not
workable under your proper operation to clear faults corresponding to our brief
guide.
Problem
Reason
Solution
Power indication light
fault
● Incorrect plug connection
between alternative socket, power
supply and the printer
● Printer power switch off
● Ensure correct plug connection
between alternative socket, power
supply and the printer
● Keep printer power switch on
● Carbon ribbon runs out
● Incorrect installation of
carbon ribbon
● Install carbon ribbon
● Re-install the carbon ribbon
corresponding to the
instruction guide
● Label paper roll runs out
● Incorrect installation of
label paper roll
● Install the label paper roll
●Re-install the label paper roll
corresponding to the instruction
guide
● Re-adjust the dimension and
print
● Space sensor detection error
● Label paper stuck up
● Re set the dimension and print
● Clear inner parts
Printing fault
● cable connection error between
interfaces
● Serial cable pins non-one to
one type
● Re-connect the cables
● If use serial cable:
-Adopt serial cable and ensure
pins to be one-to-one type
-Confirm the serial port data
transmission rate by
self-testpage
● If use Ethernet cable
(Ethernet),
-Ensure light Ethernet RJ-45
green/orange on
-Ensure the printer obtains IP
under DHCP mode
-Please make sure when using the
fixed IP to set IP add. IP Address
Setting is correct
-Please wait a moment for printer
connecting with server, then check
the IP add. Again.
●Replaced with new transmission
lines
●ribbon and tags do not match
●Verify that the ink ribbon
surface is installed correctly
●Reinstall the ribbon
●clean the printer head
●Printer print density setting is
incorrect
●Poor contact of printer head
connector, please turn off power,
and reseat printer head connector
●Make sure the motor connector is
connected properly
Poor print quality
●Ribbons and labels are not
installed correctly
●Accumulation of dust on the
print head or adhesives
●Printer print density setting is
incorrect
●The print head is damaged
●ribbon and tags do not match
●Reinstall consumable
●clean printer head
●Clean the rubber rollers
●Adjust the printer print density
and print speed
●Print out self-test page to
check whether is printer head
damage or not, if yes, please
replace the printer head
●Replace suitable ribbon and
label paper
●Thickness of the label paper
more than 0.22mm,may cause print
quality is not good enough
●Make sure that printer head seat
frame is completely closed
Paper jump while
printing
●label size is not correct or
incomplete
●After changed the label paper,
no correcting the senor
●Label sensor is covered with
dust cause detect incorrect
●resize and printing
●Using air brush to clean the dust
on the senor
Printer content is lost
on left and right side
●Wrong label size
●Set correct label size
Label paper fold
●print head pressure uneven
●wrong installation of ribbon
●wrong installation on label
●wrong print density
●set correct print density
●adjust suitable label width
●wrong label feed
Black label paper
appear gray lines
●Print head dirty
●Rubber roller dirty
●clean print head
●clean rubber roller
Unstable printing
●Set printer under Hex Dump mode
●Set RS232 communication wrong
●Re-start printer, jump out of
dump mode
●re-set RS232
6. Printer simple maintenance
For this simple maintenance program to ensure print quality, can prolong the
printer life, the following are some maintenance we suggest:
1. Please use the tools listed below to clean and maintain your printer:
●Cotton swab
●Cotton cloth
●Dust cleaner or air-brusher
●100% alcohol(industrial alcohol)
2. Cleaning and maintenance procedures:
Cleaning parts
steps
Suggested cleaning
frequency
Print head
1.Please turn off printer
2.cool print head at least
one minute
3. Use cotton swab to wipe
print head surface with
100% alcohol
When replace a new label
paper roll.
Thermal slice
printer head
rubber roller
1.Turn off the printer
power
2.Wipe 100% alcohol
using cotton cloth or
cotton swab
When changing label paper
Paper tearing
Wipe 100% alcohol using
cotton cloth
When it is necessary
sensor
Sweep the dust on the
sensor using air-brush or
dust collector
Every month
Machine interior
Sweep the dust inside the
machine using air-brush
or dust collector
When it is necessary
Note:
1 never touches the thermal slice by hand directly. Wipe the thermal slice using
100% alcohol if it is touched by accident.
2 using industrial alcohol. Never use medical alcohol, which may damage the thermal
slice.
Printing Head
Printing Head
Heat sensitive film
Heat sensitive film