Ruckus SCG™ 200 And VSZ H™ Alarm Event Reference Guide For SmartZone 3.1.2 Smart Zone (SCG 200/v SZ H) Scg H 3 1 2 Rg 20151211

SmartZone 3.1.2 Alarm and Event Reference Guide (SCG-200/vSZ-H) scg-200-vsz-h-3-1-2-alarm-event-rg--20151211

User Manual: Ruckus SmartZone 3.1.2 Alarm and Event Reference Guide (SCG-200/vSZ-H)

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Ruckus Wireless
SmartCell Gateway 200 and
Virtualized SmartZone High-Scale
™

™

™

Alarm and Event Reference Guide for
SmartZone 3.1.2

Part Number 800-71109-001 Rev A
Published December 2015
www.ruckuswireless.com

Copyright Notice and Proprietary Information
Copyright 2015. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means,
electronic, mechanical, manual, optical, or otherwise, without prior written permission of Ruckus Wireless, Inc.
(“Ruckus”), or as expressly provided by under license from Ruckus.

Destination Control Statement
Technical data contained in this publication may be subject to the export control laws of the United States of America.
Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to
determine the applicable regulations and to comply with them.

Disclaimer
THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL
INFORMATION PURPOSES ONLY. RUCKUS AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE
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THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE
OF, THE MATERIAL.

Trademarks
Ruckus Wireless, Ruckus, the bark logo, ZoneFlex, FlexMaster, ZoneDirector, SmartMesh, Channelfly, Smartcell,
Dynamic PSK, and Simply Better Wireless are trademarks of Ruckus Wireless, Inc. in the United States and other
countries. All other product or company names may be trademarks of their respective owners.

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Contents

About This Guide
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Re-added Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Online Training Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

1

Revision History
RuckOS Version 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Deprecated Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Renamed Alarm Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Modification of Alarm Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Renamed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deprecated Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Re-added Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Modifications to Event Severity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Renamed Event Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
RuckOS Version 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deprecated Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Renamed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Modified Event Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
SmartZone Version 3.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Re-added Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
SmartZone Version 3.1.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

1

Alarm and Event Management
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Alarm and Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Event Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Event Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Generation of Alarm and Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

2

Alarm Types
Accounting Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Accounting server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Accounting failover to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accounting fallback to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
AP accounting message mandatory parameter missing . . . . . . . . . . . . . . . . . . . . . . . . 64
AP accounting message decode failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
AP account message drop while no accounting start message . . . . . . . . . . . . . . . . . . 66
Unauthorized CoA/DM message dropped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
AP Communication Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
AP rejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
AP configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
AP swap model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
AP pre-provision model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
AP firmware update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
AP WLAN oversubscribed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
AP join zone failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
AP LBS Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
AP failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
AP State Change Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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AP rebooted by system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
AP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
AP deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
AP cable modem interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Authentication Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Authentication server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Authentication failed over to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Authentication fallback to primary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Control and Data Plane Interface Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
DP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Cluster Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
New node failed to join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Node removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Node out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Cluster in maintenance state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Cluster backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cluster restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cluster upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cluster application stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Node bond interface down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Node physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Cluster node rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cluster node shut down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Disk usage exceed threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Cluster out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuration backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuration restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
AP Certificate Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Data Plane Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Data plane configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Data plane disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Data plane physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Data plane rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Data plane packet pool is under low water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Data plane packet pool is under critical low water mark . . . . . . . . . . . . . . . . . . . . . . . . 97
Data plane core dead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Data plane process restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
GA Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Connection to CGF failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

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CDR transfer failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
CDR generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Gn/S2a Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
GGSN restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
GGSN not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
GGSN not resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
PDNGW could not be resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
PDNGW version not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Associated PDNGW down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Create session response failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Decode failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Modify bearer response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Delete session response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Delete bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Update bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
CGF server not configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
GR Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Destination not reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
App server down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
App server inactive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Association establishment failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Association down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Outbound routing failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Did allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
IPMI Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
ipmiVoltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
ipmiThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
ipmiThempFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
ipmiThempIOH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
ipmiThempMemP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
ipmiThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
ipmiThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
ipmiThempHSBP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
ipmiFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
ipmiPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
ipmiCurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
ipmiFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
ipmiPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
ipmiDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

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Licensing Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
TTG session critical threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
TTG session license exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
PMIPv6 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Config update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
LMA ICMP unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
LMA failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
DHCP connection lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Session Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Binding failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
STA Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
STA authentication failed transport down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
STA authentication failed failure response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
STA authentication failed decode failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
STA re-authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
STA response timer expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Retransmission exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
{produce.short.name} failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Process restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Service unavailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Keepalive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Resource unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
HIP failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Diameter initialization error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Diameter peer transport failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Diameter CER error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Diameter peer add error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Diameter peer remove successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Diameter realm entry error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Diameter fail over to alternate peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Diameter fail back to peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Diameter CEA unknown peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Diameter no common application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Process initiated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
PMIPv6 unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Memory allocation failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

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Threshold Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
CPU threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Memory threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Disk usage threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
License threshold exceeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Rate limit for TOR surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
The number of users exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
The number of devices exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Tunnel Alarms - Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
AP softGRE gateway not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
AP is disconnected from secure gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
AP secure gateway association failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

3

Events Types
3rd Party Access Point Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
3rd party AP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Accounting Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Accounting session started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Accounting session start failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Accounting session disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Accounting session stopped successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Accounting session stopped failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Accounting session interim failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Accounting server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Accounting failed over to secondary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Accounting fallback to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
AP accounting message mandatory parameter missing . . . . . . . . . . . . . . . . . . . . . . . 169
Unknown realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
AP accounting message decode failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
AP accounting retransmission message dropped. . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
AP accounting response while invalid config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
AP account message drop while no accounting start message . . . . . . . . . . . . . . . . . 173
Unauthorized COA/DM message dropped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
AP Authentication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Radius server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Radius server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
LDAP server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
LDAP server unreachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
AD server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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AD server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
AP Communication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
AP discovery succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
AP managed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
AP rejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
AP firmware updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
AP firmware update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Updating AP firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Updating AP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
AP configuration updated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
AP configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
AP pre-provision model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
AP swap model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
AP WLAN oversubscribed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
AP join zone failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
AP illegal to change country code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
SSID-spoofing rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
MAC-spoofing rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Same-network rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Ad-hoc network device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Rogue AP disappeared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
AP LBS Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
AP connected to LS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
AP failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
AP started location service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
AP stopped location service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
AP received passive calibration request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
AP received passive footfall request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
AP received unrecognized request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
AP Mesh Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
EMAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
EMAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
EMAP uplink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
EMAP uplink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
MAP disconnected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
MAP downlink connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

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MAP downlink connected to EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
MAP downlink disconnected from EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
RAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
MAP uplink connected to EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
MAP uplink disconnected from EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
MAP uplink connected to RAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
MAP uplink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Mesh state updated to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Mesh state updated to MAP no channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Mesh state updated to RAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Mesh state update to RAP no channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
MAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
MAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
RAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
AP State Change Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
AP rebooted by user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
AP rebooted by system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
AP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
AP IP address updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
AP reset to factory default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
AP channel updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
AP country code updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
AP channel updated because dynamic frequency selection (DFS) detected a radar . . 207
AP change control plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
AP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
AP deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
AP heartbeat lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
AP tagged as critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
AP cable modem interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
AP brownout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
AP cable modem power-cycled by user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
AP smart monitor turn off WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
AP CLB limit reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
AP CLB limit recovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
AP WLAN state changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
AP capacity reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
AP capacity recovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
AP cable modem interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
AP cable modem soft-rebooted by user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

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AP cable modem set to factory default by user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
AP USB Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
AP USB software package downloaded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
AP USB software package download failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Authentication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Authentication server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Unknown realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Authentication succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Authentication failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Pseudonym authentication succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Pseudonym authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Fast re-authentication succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Fast re-authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Authentication failed over to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Authentication fallback to primary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Authorization Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
DM received from AAA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
DM NACK sent to AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
DM sent to NAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
DM NACK received from NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
CoA received from AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
CoA NACK sent to AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
CoA sent NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
CoA NAK received NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
CoA authorize only access reject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
CoA RWSG MWSG notification failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Control and Data Plane Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
DP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
DP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Session updated at DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Session update at DP failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Session deleted at DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Session delete at DP failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
C2d configuration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Client Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Client authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Client joined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Client failed to join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Client disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

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Client connection timed out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Client authorization successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Client authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Client session expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Client roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Client logged out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
3rd party client join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
3rd party client inactivity timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
3rd party client authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
3rd party client authorization failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
3rd party client session expiration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
3rd party client roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
3rd party client session logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Client roaming disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Client blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Client grace period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Onboarding registration succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Onboarding registration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Remediation succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Remediation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Force DHCP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Cluster Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Cluster created successfully. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
New node joined successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
New node failed to join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Node removal completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Node removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Node out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Cluster in maintenance state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Cluster back in service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Cluster backup completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Cluster backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Cluster restore completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Cluster restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Cluster node upgrade completed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Entire cluster upgraded successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Cluster upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Cluster application stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Cluster application started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

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Cluster backup started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Cluster upgrade started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Cluster leader changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Node bond interface down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Node bond interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Node IP address changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Node physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Node physical interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Cluster node rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
NTP time synchronized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Cluster node shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Cluster upload started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Cluster upload completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Cluster upload failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
SSH tunnel switched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Cluster remove node started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Node back in service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Resync NTP Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Disk usage exceed threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Cluster out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Initiated moving APs in node to a new cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Configuration backup started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Configuration backup succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Configuration backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Configuration restore succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Configuration restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
AP Certificate Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
AP Certificate Updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Node IPv6 address added . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Node IPv6 address deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Configuration Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Configuration updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Configuration receive failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Incorrect flat file configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Data Plane Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Data plane discovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Data plane discovery failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Data plane configuration updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

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Data plane configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Data plane rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Data plane heartbeat lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Data plane IP address updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Data plane updated to a new control plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Data plane status update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Data plane statistics update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Data plane connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Data plane disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Data plane physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Data plane physical interface up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Data plane packet pool is under low water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Data plane packet pool is under critical low water mark . . . . . . . . . . . . . . . . . . . . . . . 282
Data plane packet pool is above high water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Data plane core dead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Data plane process restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
DHCP Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
DHCP inform received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
DHCP dcln received. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
GA Interface Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Connection to CGF failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
CGF keep alive not responded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
CDR transfer succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
CDR transfer failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
CDR generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Gn/S2a Interface Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
GGSN restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
GGSN not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Echo response not received. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
GGSN not resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
PDP context established . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
PDP create failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
PDP update by HLR succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
PDP update by HLR failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
PDP update by roaming succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
PDP update by roaming failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
PDP update by GGSN succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
PDP update by GGSN failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
PDP delete by TTG succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

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PDP delete by TTG failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
PDP delete by GGSN succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
PDP delete by GGSN failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
IP assigned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
IP not assigned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Unknown UE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
PDP update success COA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
PDP update fail COA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
PDNGW could not be resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
PDNGW version not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Associated PDNGW down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Create session response failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Decode failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Modify bearer response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Delete session response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Delete bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Update bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
CGF server not configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Gr Interface Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Destination not reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Destination available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
App server down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
App server inactive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
App server active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Association establishment failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Association down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Association up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Send auth info success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Auth info sending failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
GPRS location update succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
GPRS location update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Insert sub data success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Insert sub data failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Outbound routing failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Did allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Restore data success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Restore data failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
IPMI Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
ipmiVoltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

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ipmiThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
ipmiThempFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
ipmiThempIOH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
ipmiThempMemP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
ipmiThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
ipmiThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
ipmiThempHSBP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
ipmiFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
ipmiPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
ipmiCurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
ipmiFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
ipmiPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
ipmiDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
ipmiREVotage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
ipmiREThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
ipmiREThempFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
ipmiREThempIOH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
ipmiREThempMemP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
ipmiREThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
ipmiREThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
ipmiREThempHSBP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
ipmiREFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
ipmiREPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
ipmiRECurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
ipmiREFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
ipmiREPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
ipmiREDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Licensing Interface Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
TTG session warning threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
TTG session major threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
TTG session critical threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
TTG session license exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
License sync succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
License sync failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
License import succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
License import failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
License data changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Location Delivery Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Unavailable location info requested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

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Incapable location info requested. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Unsupported location delivery request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
PMIPv6 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Config update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
LMA ICMP reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
LMA ICMP unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
LMA server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
LMA failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Connect To DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
DHCP connection lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Session Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Session timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Delete all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Binding succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Binding failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Binding time expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Binding revoked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Binding released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
STA Interface Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
STA successful authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
STA authentication failed transport down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
STA authentication failed failure response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
STA authentication failed decode failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
STA session termination {produce.short.name} initiated success . . . . . . . . . . . . . . . . 349
STA session termination AAA initiated success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
STA session termination AAA initiated failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
STA re-authorization successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
STA re-authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
STA response timer expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Retransmission exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
{produce.short.name} connected to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
{produce.short.name} failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
{produce.short.name} received passive request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
{produce.short.name} sent controller information report. . . . . . . . . . . . . . . . . . . . . . . 357
{produce.short.name} received management request . . . . . . . . . . . . . . . . . . . . . . . . 358
{produce.short.name} sent AP info by venue report . . . . . . . . . . . . . . . . . . . . . . . . . . 358

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{produce.short.name} sent query venues report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
{produce.short.name} sent associated client report . . . . . . . . . . . . . . . . . . . . . . . . . . 359
{produce.short.name} forwarded calibration request to AP . . . . . . . . . . . . . . . . . . . . 360
{produce.short.name} forwarded footfall request to AP . . . . . . . . . . . . . . . . . . . . . . . 360
{produce.short.name} received unrecognized request . . . . . . . . . . . . . . . . . . . . . . . . 361
FTP transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
FTP transfer error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
File upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Email sent successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Email sent failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
SMS sent successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
SMS sent failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Process restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Service unavailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Keepalive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Resource unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
HIP started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
HIP stopped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
HIP failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Standby HIP restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
HIP cache cleaned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Diameter initialization error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Diameter initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Diameter peer transport failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Diameter CER error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Diameter CER success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Diameter invalid version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Diameter peer add error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Diameter peer add successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Diameter peer remove successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Diameter realm entry error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Diameter failover to alternate peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Diameter fail back to peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Diameter CEA unknown peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Diameter no common application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
ZD AP migrating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
ZD AP migrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
ZD AP rejected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
ZD AP migration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

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Contents

Database error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Process initiated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
PMIPv6 unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Memory allocation failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Process stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Threshold Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
CPU threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Memory threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Disk usage threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
CPU threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Memory threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Disk threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
License threshold exceeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Rate limit threshold surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Rate limit threshold restored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Rate limit for TOR surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
The number of users exceed its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
The number of devices exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Tunnel Events - Access Point (AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Data plane accepted a tunnel request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Data plane rejected a tunnel request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Data plane terminated a tunnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
AP created a tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
AP tunnel disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
AP softGRE tunnel fails over primary to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
AP softGRE tunnel fails over secondary to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
AP softGRE gateway reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
AP softGRE gateway not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Data plane set up a tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
AP secure gateway association success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
AP is disconnected from secure gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
AP secure gateway association failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Tunnel Events - Data Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
DP softGRE GW unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
DP softGRE keepalive timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
DP softGRE GW inactive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
DP DHCPRelay no resp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
DP DHCPRelay failOver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
DP softGRE new tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

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Contents

DP softGRE del tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP softGRE keepalive recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP DHCPRelay response recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP softGRE GW reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP softGRE GW active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP softGRE GW failover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

400
401
401
402
402
403

Index

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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About This Guide
This SmartZone ™ Alarm and Event Reference Guide describes the various types
of alarms and events that the controller (SCG-200 or vSZ-H) generates. For each
alarm and event this guide provides the code, type, attributes, and description.
This guide is written for service operators and system administrators who are
responsible for managing, configuring, and troubleshooting Ruckus Wireless
devices. Consequently, it assumes a basic working knowledge of local area
networks, wireless networking, and wireless devices.
NOTE If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at
https://support.ruckuswireless.com/contact-us.

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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About This Guide
Document Conventions

Document Conventions
Table 1 and Table 2 list the text and notice conventions that are used throughout
this guide.
Table 1.

Text conventions

Convention

Description

monospace

Represents information as it [Device name]>
appears on screen

monospace bold

Represents information that [Device name]> set
you enter
ipaddr 10.0.0.12

default font bold

Keyboard keys, software
buttons, and field names

On the Start menu, click All
Programs.

italics

Screen or page names

Click Advanced Settings. The
Advanced Settings page
appears.

Table 2.

Example

Notice conventions

Notice Type

Description

NOTE

Information that describes important features or instructions

CAUTION!

Information that alerts you to potential loss of data or potential
damage to an application, system, or device

WARNING!

Information that alerts you to potential personal injury

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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About This Guide
Terminology

Terminology
Table 3 lists the terms used in this guide.
Table 3.

Terms used

Term

Description

3GPP

3rd Generation Partnership Project

AAA

Authentication, Authorization, and Accounting

AD

Active Directory

AMBR

Aggregate Maximum Bit Rate

AP

Access Point

APN

Access Point Name

ASP

Application Service Provider

ASPDN

ASP Down

ASPDN ACK

ASP Down Acknowledgment

ASR

Abort Session Request

AVP

Ruckus Vendor specific attribute Pair

BMD

Billing Mediation Device is a network component in a
telecommunications network that receives, processes,
reformats and sends information to other formats between
network elements.

BSSID

Basic Service Set Identifier

CDF

Charging Data Function

CDR

Call Detail Record.
A formatted collection of information on chargeable events used
for accounting and billing. For example, call set-up, call duration
and amount of data transferred.

CEA

Capabilities Exchange Answer

CER

Capabilities Exchange Request

CGF

Charging Gateway Function

CHAP

Challenge Handshake Authentication Protocol

CIP

Channel Interface Processor

CLB

Client Load Balance

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About This Guide
Terminology

Table 3.

Terms used

Term

Description

CNN

Configuration Change Notifier

CNR

Configuration Notification Receiver

CoA

Change of Authorization

Controller

Refers to either SCG-200 or vSZ-H as the case may be.

CTF

Charging Trigger Function

DEA

Diameter-EAP-Answer

DER

Diameter-EAP-Request

DHCP

Dynamic Host Configuration Protocol

DM

Dynamic Multipoint

DNS

Domain Name System

DPR

Diameter Disconnect Peer Request

DRT

Data Record Transfer

EAP

Extensible Authentication Protocol

EBI

EPS Bearer ID

EMAP

Ethernet Mesh AP

EPC

Evolved Packet Core

EPS

Evolved Packet System

F-TEID

Fully Qualified Tunnel Endpoint Identifier

FTP

File Transfer Protocol

Ga

Reference point between a CDF and the CGF for CDR transfer

GGSN

Gateway GPRS Support Node

GPDU

GTP Packet Data Unit

GPRS

General Packet Radio Service

GSN

GPRS Support Node

GSN APN

GPRS serving node, is application module in the SCG handling
GTP messages

GTP

GPRS Tunneling Protocol

GTP-C

GTP control plane

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About This Guide
Terminology

Table 3.

Terms used

Term

Description

GTP-U

GTP user plane

GTP'

GPRS protocol, used for CDR transport. It is derived from GTP
with enhancements to improve transport reliability necessary for
CDRs

GTPP

GPRS Tunneling Protocol Prime

GTPv1-U

GTP version 1, user plane

GTPv2-C

GTP version 2, control plane

HIP

Host Identity Protocol

HLR

Home Location Register

ICMP

Internet Control Message Protocol

IE

Information Element

IMSI

International Mobile Subscriber Identity

IP

Internet Protocol

IP-CAN

IP Connectivity Access Network

IPSP

IP Signalling Protocol

LBS

Location Based Service

LCS

Location Services

LDAP

Lightweight Directory Access Protocol

LMA

Local Mobility Anchor

MAP

Mobile Application Part

MCC

Mobile Country Code

MNC

Mobile Network Code

MOR

Maximum Outstanding Requests

MS-ISDN

Mobile Subscriber Integrated Services Digital Network Number

MTU

Maximum Transmission Unit

MWSG

Metro Wireless Security Gateway

NAS

Network Access Server

NTP

Network Time Protocol)

P-GW

Packet Data Network Gateway

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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About This Guide
Terminology

Table 3.

Terms used

Term

Description

PAA

PDN Address Allocation

PCN

Packet switched Core network Node (SGSN, GGSN, S–GW, P–
GW)

PCO

Protocol Configuration Options

PDN

Packet Data Network

PDP

Packet Data Protocol

PGW

PDN Gateway

produce.short.name Refers to either SCG or vSZ-H
R-WSG/WSG

Ruckus Wireless Security Gateway

RAC

Radio Access Controller

RAP

Root Access Point

RAR

Re-Auth Request

RSSI

Received Signal Strength Indicator

S-CDR

SGSN Call Detail Record

SCG

Ruckus Wireless Smart Cell Gateway

SCTP

Stream Control Transmission Protocol

SCTP

Stream Control Transmission Protocol

SG

Signalling Gateway

SGSN

Serving GPRS Support Node

SGW

Serving Gateway

SSID

Service Set Identifier (SSID)

STR

STR (Session Termination-Request)

TCAP

Transaction Capabilities Application Part

TCP

Transmission Control Protocol

TEID

Tunnel End Point Identifier

UDP

User Datagram Protocol

UE

User Equipment

UI

Web User Interface

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About This Guide
Revision History

Revision History
The following are the additions/ modifications/deletions of alarm and event in this
guide from SCG-200 version 2.1.3 to SZ 3.1.1
• Alarm
• Event

Alarm
• New Alarm

New Alarm
Table 4.

New Alarm

Alarm Code

Alarm

661

ipsecTunnelDisAssociated

662

ipsecTunnelAssociateFailed

Event
• New Event
• Re-added Event
• Renamed Event

New Event
2

Table 5.

New Events

Event Code

Event

326

cmResetByUser

327

cmResetFactoryByUser

660

ipsecTunnelAssociated

661

ipsecTunnelDisassociated

662

ipsecTunnelAssociateFailed

844

clusterInitiatedMovingAp

2101

radiusServerReachable

2102

radiusServerUnreachable

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About This Guide
Related Documentation

Table 5.

New Events

Event Code

Event

2121

ldapServerReachable

2122

ldapServerUnreachable

2141

adServerReachable

2142

adServerUnreachable

2201

zoneInitiatedMovingAp

2501

nodeIPv6Added

2502

nodeIPv6Deleted

Re-added Event
Table 6.

Re-added Event

Event Code

Event

101

apDiscoverySuccess

Renamed Event
The following is the renamed event on the SCG web interface
Table 7.

Renamed Events

Event
Code

Event Name

Renamed To

318

AP cable modem rebooted by user

AP cable modem power-cycled
by user

Related Documentation
For a complete list of documents that accompany this release, refer to the Release
Notes.

Online Training Resources
To access a variety of online Ruckus Wireless training modules, including free
introductory courses to wireless networking essentials, site surveys, and Ruckus
Wireless products, visit the Ruckus Wireless Training Portal at:
https://training.ruckuswireless.com

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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About This Guide
Documentation Feedback

Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
docs@ruckuswireless.com
When contacting us, please include the following information:
• Document title
• Document part number (on the cover page)
• Page number (if appropriate)
For example:
• Ruckus Wireless SmartZone Administrator Guide (Release 3.1.1)
• Part number: 800-70917-001
• Page 88

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History

1

This chapter contains revision history for:
• RuckOS Version 3.0
• RuckOS Version 3.1
• SmartZone Version 3.1.1
• SmartZone Version 3.1.2

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Revision History
RuckOS Version 3.0

RuckOS Version 3.0
The following is the revision history from SCG version 2.6 to RuckOS 3.0.

New Alarm
Table 8.

New Alarm

Alarm Code

Alarm

115

apJoinZoneFailed

510

dpReboot

614

apSoftGREGatewayNotReachable

701

apLBSNoResponses

702

apLBSAuthFailed

704

apLBSConnectFailed

721

scgLBSNoResponse

722

scgLBSAuthFailed

724

scgLBSConnectFailed

834

diskUsageExceed

1008

cfgUpdFailed

1302

rateLimitMORSurpassed

5001

processInit

5002

pmipUnavailable

5003

unallocatedMemory

5004

updateCfgFailed

5006

lmaIcmpUnreachable

5008

lmaFailOver

5010

bindingFailure

5102

lostCnxnToDHCP

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Revision History
RuckOS Version 3.0

Deprecated Alarm
Table 9.

Deprecated Alarm

Alarm Code

Alarm

106

apDiscoveryFail

109

apFirmwareUpdated

110

apConfUpdated

301

apRebootByUser

304

apFactoryReset

305

apConnected

307

apHeartbeatLost

309

cmRebootByUser

505

dpUpdateStatusFailed

506

dpUpdateStatisticFailed

507

dpConnected

508

dpPhyInterfaceUp

509

dpConfUpdated

603

dpTearDownTunnel

608

apBuildTunnelSuccess

609

apBuildTunnelFailed

610

apTunnelDisconnected

611

apSoftGRETunnelFailoverPtoS

612

apSoftGRETunnelFailoverStoP

812

upgradeClusterNodeSuccess

814

clusterLeaderChanged

815

upgradeEntireClusterSuccess

816

nodeBondInterfaceUp

817

nodePhyInterfaceUp

818

clusterBackToInService

819

backupClusterSuccess

820

newNodeJoinSuccess

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RuckOS Version 3.0

Table 9.

Deprecated Alarm

Alarm Code

Alarm

821

clusterAppStart

822

removeNodeSuccess

823

restoreClusterSuccess

824

nodeBackToInService

833

sshTunnelSwitched

971

ftpTransferError

1010

smfRegFailed

Renamed Alarm Type
Table 10. Renamed Alarm Type
Alarm Code

Alarm Type

Renamed To

108

apWlanMismatched

apWlanOversubscribed

1242

sessionCriticalThreshold

ttgSessionCriticalThreshold

1243

sessionLicenseExausted

ttgSessionLicenseExausted

1302

rateLimitTORSurpassed

rateLimitMORSurpassed

1626

assocCantStart

assocEstbFailed

1960

CGFServerNotConfigured

cgfServerNotConfigured

5004

updateCgfFailed

updateCfgFailed

Modification of Alarm Severity
Table 11. Modification of Alarm Severity
Alarm
Code

Alarm

Severity

Severity
Modified To

108

apWlanMismatched

Informational

Major

614

apSoftGREGatewayNotReachable

Major

Critical

960

licenseThresholdExceeded

Warning

Critical and
Major

1636

outboundRoutingFailure

Major

Critical

1952

pdnGwVersionNotSupportedMsgReceived Critical

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

Major

33

Revision History
RuckOS Version 3.0

Renamed Alarm
Table 12. Renamed Alarm
Code

Alarm Name

Renamed To

104

AP model different with swap AP
configuration

AP swap model mismatched

105

AP model different with pre-provision
configuration

AP pre-provision model
mismatched

108

AP WLAN mismatched

AP WLAN oversubscribed

809

Control plane interface down

Node bond interface down

810

Control plane physical interface down

Node physical interface down

952

Disk Usage threshold exceeded

Disk usage threshold exceeded

1003

Keep alive failure

Keepalive failure

1016

HIP Failover

HIP failed over

1202

Lost connection to Data plane

DP disconnected

1302

Rate Limit for Total Outstanding Requests Rate Limit for MOR surpassed
(TOR) Surpassed

1618

Destination Not reachable

Destination not reachable

1626

Association cannot Start

Association establishment failed

1902

Unknown realm accounting

Unknown realm

1909

apAcctRespWhileInvalidConfig

AP accounting response while
invalid config

1910

apAcctMsgDropNoAcctStartMsg

AP account message drop while
no accounting start message

1911

unauthorizedCoaDmMessageDropped

Unauthorized CoA/DM
message dropped

1960

CGFServerNotConfigured

CGF Server Not Configured

5001

Initial Process

Process initiated

5002

PMIPv6 is Unavailable

PMIPv6 unavailable

5004

Update config failed

Config update failed

5006

LMA ICMP is unreachable

LMA ICMP unreachable

5008

LMA failover

LMA failed over

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 12. Renamed Alarm
Code

Alarm Name

Renamed To

5010

Binding failure

Binding failed

5102

Lost DHCP connection

DHCP connection lost

New Event
Table 13. New Event
Event Code

Event

115

apJoinZoneFailed

116

apIllgalToChangeCountryCode

180

genericRogueAPDetected

181

ssid-spoofingRogueAPDetected

182

mac-spoofingRogueAPDetected

183

same-networkRogueAPDetected

184

ad-hoc-networkRogueAPDetected

185

maliciousRogueAPTimeout

218

smartRoamDisconnect

219

clientBlockByDeviceType

220

clientGracePeriod

221

onboardingRegistrationSuccess

222

onboardingRegistrationFailure

225

forceDHCPDisconnect

319

319##smartMonitorTurnOffWLAN

320

apCLBlimitReached

321

apCLBlimitRecovered

322

apWLANStateChanged

323

apCapacityReached

324

apCapacityRecovered

516

dpPktPoolLow

517

dpPktPoolCriticalLow

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 13. New Event
Event Code

Event

518

dpPktPoolRecover

519

dpCoreDead

611

apSoftGRETunnelFailoverPtoS

612

apSoftGRETunnelFailoverStoP

613

apSoftGREGatewayReachable

614

apSoftGREGatewayNotReachable

701

apLBSNoResponses

702

apLBSAuthFailed

703

apLBSConnectSuccess

704

apLBSConnectFailed

705

apLBSStartLocationService

706

apLBSStopLocationService

707

apLBSRcvdPassiveCalReq

708

apLBSRcvdPassiveFFReq

709

apLBSRcvdUnrecognizedRequest

721

scgLBSNoResponse

722

scgLBSAuthFailed

723

scgLBSConnectSuccess

724

scgLBSConnectFailed

725

scgLBSStartLocationService

726

scgLBSRcvdNoPayload

727

scgLBSSentControllerInfo

728

scgLBSRcvdMgmtRequest

729

scgLBSSendAPInfobyVenueReport

730

scgLBSSendVenuesReport

731

scgLBSSendClientInfo

732

scgLBSFwdPassiveCalReq

733

scgLBSFwdPassiveFFReq

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 13. New Event
Event Code

Event

734

scgLBSRcvdUnrecognizedRequest

837

resyncNTPTime

838

diskUsageExceed

981

mailSendSuccess

982

mailSendFailed

983

smsSendSuccess

984

smsSendFailed

1250

licenseSyncSuccess

1251

licenseSyncFail

1252

licenseImportSuccess

1253

licenseImportFail

1254

licenseChanged

1300

rateLimitThresholdSurpassed

1301

rateLimitThresholdRestored

1302

rateLimitMORSurpassed

2001

zdAPMigrating

2002

zdAPMigrated

2003

zdAPRejected

2004

zdAPMigrationFailed

5001

processInit

5002

pmipUnavailable

5003

unallocatedMemory

5004

updateCfgFailed

5005

lmaIcmpReachable

5006

lmaIcmpUnreachable

5007

lmaHbUnreachable

5008

lmaFailOver

5009

bindingSuccess

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 13. New Event
Event Code

Event

5010

bindingFailure

5011

bindingExpired

5012

bindingRevoked

5013

bindingReleased

5100

processTerminated

5101

connectedToDHCP

5102

lostCnxnToDHCP

Deprecated Event
Table 14. Deprecated Event
Event Code

Event

101

apDiscoverySuccess

102

apDiscoveryFail

609

apBuildTunnelFailed

1004

keepAliveMissed

1010

smfRegFailed

1011

eventRegFailed

Re-added Event
Table 15. Re-added Event
Event Code

Event

827

ntpTimeSynched

Modifications to Event Severity
Table 16. Event Severity Modifications
Event Code

Event Code

Severity

Changed To

114

apWlanOversubscribed

Informational

Major

320

apCLBlimitReached

Informational

Warning

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 16. Event Severity Modifications
Event Code

Event Code

Severity

Changed To

835

nodeBackToInService

Major

Informational

960

licenseThresholdExceeded

Informational

Warning

1007

cfgUpdSuccess

Debug

Informational

1008

cfgUpdFailed

Major

Debug

1009

cfgRcvFailed

Major

Debug

1201

connectedToDblade

Debug

Informational

1209

c2dCfgFailed

Informational

Warning

1301

rateLimitThresholdRestored

Major

Informational

1603

unknownRealm

Major

Debug

1908

apAcctRetransmittedMsgDropped Major

Debug

1910

apAcctMsgDropNoAcctStartMsg

Major

Critical

1911

unauthorizedCoaDmMessageDro Major
pped

Critical

1952

pdnGwVersionNotSupportedMsg Critical
Received

Major

5006

lmaIcmpUnreachable

Major

Debug

Renamed Event Type
Table 17. Renamed Event Type
Event Code

Event Name

Renamed To

114

apWlanMismatched

apWlanOversubscribed

416

rmapDlinkConnectWithMap

rapDlinkConnectWithMap

511

dpUpdateStatisticFalied

dpUpdateStatisticFailed

1017

standbyHipRestart

hipStandbyRestart

1240

sessionWarningThreshold

ttgSessionWarningThreshold

1241

sessionMajorThreshold

ttgSessionMajorThreshold

1242

sessionCriticalThreshold

ttgSessionCriticalThreshold

1243

sessionLicenseExausted

ttgSessionLicenseExausted

1302

rateLimitTORSurpassed

rateLimitMORSurpassed

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 17. Renamed Event Type
Event Code

Event Name

Renamed To

1626

assocCantStart

assocEstbFailed

1960

CGFServerNotConfigured

cgfServerNotConfigured

Renamed Event
Table 18. Renamed Event
Code

Event Name

Renamed To

103

AP status changed to Managed

AP managed

112

AP model different with pre-provision
configuration

AP pre-provision model
mismatched

113

AP model different with swap AP
configuration

AP swap model mismatched

114

AP WLAN mismatched

AP WLAN oversubscribed

202

Client joined successfully

Client joined

205

Client connection timed out due to
inactivity

Client connection timed out

210

Client session logout

Client logged out

218

Client Roaming Disconnect

Client roaming disconnected

303

AP connection lost

AP disconnected

305

AP reset to factory default settings, new: AP reset to factory default

311

AP change control plane

AP changed control plane

501

Data plane discovered successfully

Data plane discovered

620

DP Softgre New Tunnel

DP SoftGRE New Tunnel

621

DP Softgre Del Tunnel

DP SoftGRE Del Tunnel

622

DP Softgre KeepAlive Recovery

DP SoftGRE Keepalive
Recovery

624

DP SoftgreGW Reachable

DP SoftGRE GW Reachable

625

DP SoftgreGW Active

DP SoftGRE GW Active

826

Cluster Node rebooted

Cluster node rebooted

828

Cluster node shutdown

Cluster node shut down

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 18. Renamed Event
Code

Event Name

Renamed To

1003

Keep alive failure

Keepalive failure

1014

HIP Started

HIP started

1015

HIP Stopped

HIP stopped

1016

HIP Failover

HIP failed over

1017

Hip Restart

Standby HIP restarted

1018

HIP Cache Cleanup

HIP cache cleaned

1007

Configuration update success

Configuration updated

1201

Connected to Data plane

DP connected

1202

Lost connection to Data plane

DP disconnected

1205

Session updated at Data plane

Session updated at DP

1206

Session update error at Data plane

Session update at DP failed

1207

Session deleted at Data plane

Session deleted at DP

1208

Session delete error at Data plane

Session delete at DP failed

1217

Create PDP Failed

PDP create failed

1218

Initial PDP updated successfully HLR

PDP update by HLR succeeded

1219

Initial PDP updated fail HLR

PDP update by HLR failed

1220

Initial PDP updated successfully Roam

PDP update by Roaming
succeeded

1221

Initial PDP updated fail Roam

PDP update by Roaming failed

1222

Received PDP update successfully
GGSN

PDP update by GGSN
succeeded

1223

Received PDP update fail GGSN

PDP update by GGSN failed

1224

Initial PDP deleted successfully

PDP delete by TTG succeeded

1225

Initial PDP deleted fail

PDP delete by TTG failed

1226

Received PDP deleted successfully

PDP delete by GGSN
succeeded

1227

Received PDP deleted fail

PDP delete by GGSN failed

1229

ipAssigned

IP assigned

1300

Rate Limit Threshold Surpassed

Rate limit threshold surpassed

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.0

Table 18. Renamed Event
Code

Event Name

Renamed To

1301

Rate Limit Threshold Restored

Rate limit threshold restored

1302

Rate Limit for Total Outstanding Requests Rate Limit for TOR surpassed
(TOR) Surpassed

1604

Authentication success

Authentication succeeded

1606

Pseudonym authentication success

Pseudonym authentication
succeeded

1608

Fast re-authentication success

Fast re-authentication
succeeded

1612

CGF keep alive not responded

CGF keepalive not responded

1613

CDR transfer successful

CDR transfer succeeded

1618

Destination Not Reachable

Destination not reachable

1623

AppServer Down

App Server Down

1624

AppServer Inactive

App Server Inactive

1625

AppServer Active

App Server Active

1626

Association can not Start

Association establishment failed

1631

send Auth Info Failed

Auth info sending failed

1632

Update GPRS Location Success

GPRS location update
succeeded

1633

Update GPRS Location Failed

GPRS location update failed

1902

Unknown realm accounting

Unknown realm

5001

Initial Process

Process initiated

5002

PMIPv6 is Unavailable

PMIPv6 unavailable

5004

Update config failed

Config update failed

5005

LMA ICMP is reachable

LMA ICMP reachable

5006

LMA ICMP is unreachable

LMA ICMP unreachable

5007

LMA server is unreachable

LMA server unreachable

5008

LMA failover

LMA failed over

5009

Binding success

Binding succeeded

5010

Binding failure

Binding failed

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.1

Table 18. Renamed Event
Code

Event Name

Renamed To

5012

Revoke binding

Binding revoked

5013

Release binding

Binding released

5100

Stop process

Process stopped

5101

Connect To DHCP

DHCP connected

5102

Lost DHCP connection

DHCP connection lost

RuckOS Version 3.1
The following is the revision history of alarm and event from RuckOS version 3.0 to
version 3.1.

New Alarm
Table 19. New Alarm
Alarm Code

Alarm

516

dpPktPoolLow

517

dpPktPoolCriticalLow

519

dpCoreDead

520

dpProcessRestar

862

clusterCfgBackupFailed

864

clusterCfgRestoreFailed

1401

diaInitilizeErr

1403

diaPeerTransportFailure

1404

diaCERError

1407

diaPeerAddError

1409

diaPeerRemoveSuccess

1410

diaRealmEntryErr

1411

diaFailOverToAltPeer

1412

diaFailbackToPeer

1414

diaCEAUnknownPeer

1415

diaNoCommonApp

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

43

Revision History
RuckOS Version 3.1

Table 19. New Alarm
Alarm Code

Alarm

1551

staAuthFailedTransDown

1552

staAuthFailedFailureResp

1553

staAuthFailedDecodeFailure

1558

staReAuthFailed

1559

staResponseTimerExpired

1560

retransmitExausted

1651

authFailedOverToSecondary

1652

authFallbackToPrimary

1653

accFailedOverToSecondary

1654

accFallbackToPrimary

7003

tooManyUsers

7004

tooManyDevices

Deprecated Alarm
Table 20. Deprecated Alarm
Alarm Code

Alarm

1008

cfgUpdFailed

1902

unknownRealmAccounting

1909

apAcctRespWhileInvalidConfig

Renamed Alarm
Table 21. Renamed Alarm Type
Alarm Code

Alarm Type

Renamed To

701

No LS Responses

No LS responses

721

No LS Responses

No LS responses

1623

App Server Down

App server down

1624

App Server Inactive

App server inactive

1627

Association Down

Association down

1636

Outbound Routing Failure

Outbound routing failure

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.1

Table 21. Renamed Alarm Type
Alarm Code

Alarm Type

Renamed To

1637

Did Allocation Failure

Did allocation failure

1960

CGF Server Not Configured

CGF server not configured

1242

TTG Session Critical Threshold

TTG session critical threshold

1243

TTG Session License Exhausted

TTG session license exhausted

1302

Rate Limit for TOR surpassed

Rate limit for TOR surpassed

1911

Unauthorized CoA/DM message
dropped

Unauthorized COA/DM
message dropped

New Event
2

Table 22. New Event
Event Code

Event

223

remediationSuccess

224

remediationFailure

325

cableModemUp

520

dpProcessRestart

626

dpSgreGWFailOver

627

dpSetUpTunnel

860

clusterCfgBackupStart

861

clusterCfgBackupSuccess

862

clusterCfgBackupFailed

863

clusterCfgRestoreSuccess

864

clusterCfgRestoreSuccess

926

ipmiREVotage

927

ipmiREThempBB

928

ipmiREThempFP

929

ipmiREThempIOH

930

ipmiREThempMemP

931

ipmiREThempPS

932

ipmiREThempP

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

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Revision History
RuckOS Version 3.1

Table 22. New Event
Event Code

Event

933

ipmiREThempHSBP

934

ipmiREFan

935

ipmiREPower

936

ipmiRECurrent

937

ipmiREFanStatus

938

ipmiREPsStatus

939

ipmiREDrvStatus

953

cpuThresholdBackToNormal

954

memoryThresholdBackToNormal

955

diskUsageThresholdBackToNormal

1401

diaInitilizeErr

1402

diaInitialization

1403

diaPeerTransportFailure

1404

diaCERError

1405

diaCERSuccess

1406

diaInvalidVer

1407

diaPeerAddError

1408

diaPeerAddSuccess

1409

diaPeerRemoveSuccess

1410

diaRealmEntryErr

1411

diaFailOverToAltPeer

1412

diaFailbackToPeer

1414

diaCEAUnknownPeer

1415

diaNoCommonApp

1550

staSucessfulAuthentication

1551

staAuthFailedTransDown

1552

staAuthFailedFailureResp

1553

staAuthFailedDecodeFailure

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

46

Revision History
RuckOS Version 3.1

Table 22. New Event
Event Code

Event

1554

staSessionTermSCGInitSuccess

1555

staSessionTermAAAInitSucess

1556

staSessionTermAAAInitFail

1557

staReAuthSuccess

1558

staReAuthFailed

1559

staResponseTimerExpired

1560

retransmitExausted

1651

authFailedOverToSecondary

1652

authFallbackToPrimary

1653

accFailedOverToSecondary

1654

accFallbackToPrimary

1655

unavailableLocInfoRequested

1656

incapableLocInfoRequested

1657

unSupportedLocDeliveryRequest

7001

tooManyUsers

7002

tooManyDevices

Modified Event Severity
Table 23. Modification of Event Severity
Event Code

Event

Severity

Changed To

516

dpPktPoolLow

Informational

Major

517

dpPktPoolCriticalLow

Major

Critical

519

dpCoreDead

Major

Critical

5006

lmaIcmpUnreachable

Debug

Major

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

47

Revision History
RuckOS Version 3.1

Renamed Event
Table 24. Renamed Event
Event
Code

Event Name

Renamed To

181

Ssid-spoofing rogue AP

SSID-spoofing rogue AP

209

Client Roaming

Client roaming

211

3rd Party Client Join

3rd party client join

212

3rd Party Client Inactivity Timeout

3rd party client inactivity timeout

213

3rd Party Client Authorization

3rd party client authorization

214

3rd Party Client Authorization Failure

3rd party client authorization
failure

215

3rd Party Client Session Expiration

3rd party client session
expiration

216

3rd Party Client Roaming

3rd party client roaming

217

3rd Party Client Session Logout

3rd party client session logout

220

Client Grace Period

Client grace period

308

AP channel updated because Dynamic
Frequency Selection (DFS) detected a
radar event

AP channel updated because
dynamic frequency selection
(DFS) detected a radar event

317

AP Brownout

AP brownout

323

AP capacity Reached

AP capacity reached

405

eMAP downlink connected to MAP

EMAP downlink connected to
MAP

406

eMAP downlink disconnected from MAP EMAP downlink disconnected
from MAP

407

eMAP uplink connected to MAP

EMAP uplink connected to MAP

408

eMAP uplink disconnected from MAP

EMAP uplink disconnected from
MAP

422

Mesh state updated to MAP No Channel Mesh state updated to MAP no
channel

424

Mesh state update to RAP No Channel

Mesh state update to RAP no
channel

515

Data plane physical Interface Up

Data plane physical interface up

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

48

Revision History
RuckOS Version 3.1

Table 24. Renamed Event
Event
Code

Event Name

Renamed To

615

DP SoftgreGW Unreachable

DP softGRE GW unreachable

616

DP Softgre Keep Alive Timeout

DP softGRE keep alive timeout

617

DP SoftgreGW Inact

DP softGRE GW inactive

618

DP DhcpRelay No Resp

DP DHCPRelay no response

619

DP DhcpRelay FailOver

DP DHCPRelay failOver

620

DP SoftGRE New Tunnel

DP softGRE new tunnel

621

DP SoftGRE Del Tunnel

DP softGRE del tunnel

622

DP SoftGRE Keepalive Recovery

DP softGRE keepalive recovery

623

DP DhcpRelay Resp Recovery

DP DHCPRelay response
recovery

624

DP SoftGRE GW Reachable

DP softGRE GW reachable

625

DP SoftGRE GW Active

DP softGRE GW active

701

No LS Responses

No LS responses

707

AP received Passive Calibration Request AP received passive calibration
request

708

AP received Passive Footfall Request

AP received passive footfall
request

709

AP received Unrecognized Request

AP received unrecognized
request

721

No LS Responses

No LS responses

725

SCG received Passive Request

SCG received passive request

727

SCG sent Controller Information report

SCG sent controller information
report

728

SCG received Management Request

SCG received management
request

729

SCG sent AP Info by Venue Report

SCG sent AP info by venue
report

730

SCG sent Query Venues Report

SCG sent query venues report

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

49

Revision History
RuckOS Version 3.1

Table 24. Renamed Event
Event
Code

Event Name

Renamed To

731

SCG sent Associated Client Report

SCG sent associated client
report

732

SCG forwarded Calibration Request to AP SCG forwarded calibration
request to AP

733

SCG forwarded Footfall Request to AP

SCG forwarded footfall request
to AP

734

SCG received Unrecognized Request

SCG received unrecognized
request

833

SSH Tunnel Switched

SSH tunnel switched

970

FTP Transfer

FTP transfer

971

FTP Transfer Error

FTP transfer error

980

File Upload

File upload

981

Email Sent Successfully

Email sent successfully

982

Email Sent Failed

Email sent failed

983

SMS Sent Successfully

SMS sent successfully

984

SMS Sent Failed

SMS sent failed

1012

Incorrect Flat File Configuration

Incorrect flat file configuration

1220

PDP update by Roaming succeeded

PDP update by roaming
succeeded

1221

PDP update by Roaming failed

PDP update by roaming failed

1244

PDP Update Success COA

PDP update success COA

1245

PDP Update Fail COA

PDP update fail COA

1647

CoA Sent NAS

CoA sent NAS

1648

CoA NAK Received NAS

CoA NAK received NAS

1649

CoA Authorize Only Access Reject

CoA authorize only access reject

1650

CoA RWSG MWSG Notification Failure

CoA RWSG MWSG notification
failure

1960

CGF Server Not Configured

CGF server not configured

2001

ZD AP Migrating

ZD AP migrating

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

50

Revision History
RuckOS Version 3.1

Table 24. Renamed Event
Event
Code

Event Name

Renamed To

2002

ZD AP Migrated

ZD AP migrated

2003

ZD AP Rejected

ZD AP rejected

2004

ZD AP Migration Failed

ZD AP migration failed

1302

Rate Limit for TOR surpassed

Rate limit for TOR surpassed

1911

Unauthorized CoA/DM message dropped Unauthorized COA/DM
message dropped

1238

DHCP Inform Received

DHCP inform received

1239

DHCP Dcln Received

DHCP decline received

1240

TTG Session Warning Threshold

TTG session warning threshold

1241

TTG Session Major Threshold

TTG session major threshold

1242

TTG Session Critical Threshold

TTG session critical threshold

1243

TTG Session License Exhausted

TTG session license exhausted

1620

Destination Available

Destination available

1623

App Server Down

App server down

1624

App Server Inactive

App server inactive

1625

App Server Active

App server active

1627

Association Down

Association down

1628

Association Up

Association up

1630

Send Auth Info Success

Send auth info success

1634

Insert Sub Data Success

Insert sub data success

1635

Insert Sub Data Failed

Insert sub data failed

1636

Outbound Routing Failure

Outbound routing failure

1637

Did Allocation Failure

Did allocation failure

1639

Restore Data Success

Restore data success

1640

Restore Data Failed

Restore data failed

1641

DM Received from AAA

DM received from AAA

1643

DM Sent to NAS

DM sent to NAS

1644

DM NACK Received from NAS

DM NACK received from NAS

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

51

Revision History
SmartZone Version 3.1.1

Table 24. Renamed Event
Event
Code

Event Name

Renamed To

1645

CoA Received from AAA

CoA received from AAA

1801

3rdParty AP Connected

3rd party AP connected

SmartZone Version 3.1.1
The following is the revision history of alarm and event from RuckOS version 3.1 to
SmartZone version 3.1.1.

New Alarm
Table 25. New Alarm
Alarm Code

Alarm

661

ipsecTunnelDisAssociated

662

ipsecTunnelAssociateFailed

New Event
2

Table 26. New Event
Event Code

Event

326

cmResetByUser

327

cmResetFactoryByUser

660

ipsecTunnelAssociated

661

ipsecTunnelDisassociated

662

ipsecTunnelAssociateFailed

844

clusterInitiatedMovingAp

2101

radiusServerReachable

2102

radiusServerUnreachable

2121

ldapServerReachable

2122

ldapServerUnreachable

2141

adServerReachable

2142

adServerUnreachable

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Revision History
SmartZone Version 3.1.1

Table 26. New Event
Event Code

Event

2201

zoneInitiatedMovingAp

2501

nodeIPv6Added

2502

nodeIPv6Deleted

Re-added Event
Table 27. Re-added Event
Event Code

Event

101

apDiscoverySuccess

Renamed Event
Table 28. Renamed Event
Event
Code

Event Name

Renamed To

318

AP cable modem rebooted by user

AP cable modem power-cycled
by user

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Revision History
SmartZone Version 3.1.2

SmartZone Version 3.1.2
The following is the revision history of alarm and event from SmartZone version 3.1.1
to 3.1.2.

New Alarm
Table 29. New Alarm
Alarm Code

Alarm

865

apCertificateExpire

New Event
2

Table 30. New Event
Event Code

Event

370

apUsbSoftwarePackageDownloaded

371

apUsbSoftwarePackageDownloadFailed

865

apCertificateExpire

866

apCertificateExpireClear

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Alarm and Event Management

1

In this chapter:
• Overview
• Alarm and Event Management

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Alarm and Event Management
Overview

Overview
This guide lists and describes the various types of alarm and event that the controller
generates. For each alarm and event, this guide provides the code, type, attributes,
and description.
NOTE: Refer to About This Guide for the conventions used in this guide.

Alarm and Event Management
This subsystem contains set of functions that help users to detect, isolate, and
eventually correct malfunctions in the managed network. This section covers:
• Event Categories
• Event Attributes
• Generation of Alarm and Event

Event Categories
Events are used for many different purposes, mainly for notifying users of certain
conditions in the system components as well as the managed network. They can
be classified into the following categories:
• Alarms: These are unexpected events indicating a condition that typically
requires management attention
• Configuration Change Events: Configuration change events are events that
inform of a configuration change effect on the device.
• Threshold Crossing Alerts: These are events that inform of a performance-related
state variable that has exceeded a certain value. These events point to conditions
that might require management attention to prevent network and service degradation.
• Logging Events: These are events that occur regularly and are expected to occur
during the operation of a network, that indicate what is currently going on in the
network. Some examples of these events include:
• Activity on the network and service
• Operator activity
• System activity
• Informational events – Any other kind of event.

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Alarm and Event Management
Alarm and Event Management

• Debug and Informational events - All the debug and informational events
pertaining to TTG modules like RADIUS proxy, HIP, CIP and AUT are not
displayed on the Web Interface. This is because it reduces the performance
of the system since it’s large in numbers. Enabling display of these events on
the Web Interface is possible through CLI but it is not recommended.

Event Attributes
An event always includes the following attributes:
• Event Source: The identifier of the source component that generates the event
• Timestamp: The time when the event occurred
• Event Severity: Severity is classified as critical, major, minor, warning, informational or debug
• Event Type: The type of event that has occurred
• Event Information: Contains detail attribute fields in a key-value pair, where a list
of field names is provided

Generation of Alarm and Event
The following are the steps of how alarm and event are generated.
1 Alarm
a An alarm is a persistent indication of a fault that clears only when the triggering
condition had been resolved.
b An alarm can be filtered in the controller Web Interface based on:
-

Alarm Category - Alarm classifications

-

Alarm Source: Source of the alarm

-

Alarm Status: Could either be outstanding or cleared

-

Acknowledge Time: The time when the alarm is acknowledged

-

Date and Time - Date and time when the alarm is acknowledged

-

Severity: Severity is classified as critical, major or minor

-

Status - Could either be cleared or outstanding

-

Type - Alarm type

c Display of alarm information in the controller Web Interface is:
-

Date and Time

-

Code

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Alarm and Event Management

-

Alarm Type

-

Severity

-

Status

-

Acknowledged on

-

Activity

-

Actions

d On an alarm generation, the controller web interface Monitor > Alarms
provides the following information as seen in Figure 1.
-

Alarm console, which displays the cleared and outstanding alarms visible
to the user who is currently logged on

-

Alarm summary, which lists various information such as outstanding alarm
counts, unacknowledged alarm counts, etc.

-

Filtering features based on the alarm attributes.

-

You may clear an alarm or a set of alarms to let other administrators know
that you have already resolved the issue. When you select a group of
alarms, the Clear Alarms button is activated. Click this button. A text box
appears where you can enter comments or notes about the resolved
issue. Click Apply when done. To view the cleared alarms, select the
cleared option.

Figure 1. Alarm

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Alarm and Event Management

2 Event - On an event generation the:
a The controller collects, receives, and maintains the raw events from the
managed entities (control plane, data plane, access points, etc.). These raw
events are kept in the database, and are automatically purged.
b The controller allows users to enable/disable certain event types from the
managed entities.
-

Disabled events are filtered at the source whenever possible to minimize
resources for processing events

-

Threshold events are triggered at the source whenever possible.

c The web interface provides event log window as seen in Figure 2 for users
to visualize and analyze the events. Users are able to perform various
operations on the events, such as filtration, aggregation and counting.
Figure 2. Event

NOTE: Refer to Alarm Types and Events Types for the list of alarm and event that
the SCG and vSZ-H generates.

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Alarm and Event Management

NOTE: Refer to SNMP MIB Reference Guide for the list of SNMP alarm traps that
the controller generates.

NOTE: Refer to Administrator Guide for Viewing of Alarms and Events.

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Alarm Types

2

This chapter provides information on the various types of alarms that the controller
generates. Alarms are a subset of the events defined. Categories are inherited from
the event.
In this chapter:
• Accounting Alarms
• AP Communication Alarms
• AP LBS Alarms
• AP State Change Alarms
• Authentication Alarms
• Control and Data Plane Interface Alarms
• Cluster Alarms
• Data Plane Alarms
• GA Interface Alarms
• Gn/S2a Interface Alarms
• GR Interface Alarms
• IPMI Alarms
• Licensing Alarms
• PMIPv6 Alarms
• Session Alarms
• STA Interface Alarms
• System Alarms
• Threshold Alarms
• Tunnel Alarms - Access Point

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Accounting Alarms

Accounting Alarms
The following are the alarms related to accounting.
• Accounting server not reachable
• Accounting failover to secondary
• Accounting fallback to primary
• AP accounting message mandatory parameter missing
• AP accounting message decode failed
• AP account message drop while no accounting start message
• Unauthorized CoA/DM message dropped

Accounting server not reachable
Table 31. Accounting server not reachable alarm
Alarm

Accounting server not reachable

Alarm Type

accSrvrNotReachable

Alarm Code

1602

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1602. A single
event triggers a single alarm.

Attribute

“mvnoId”=12, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”radiusd”, “realm”=”wlan.3gppnetwork.org",
“radProxyIp”=”7.7.7.7”, “accSrvrIp"=”30.30.30.30”,
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Accounting Server [{accSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the accounting server cannot be reached.

Recommended Actions Manual intervention is required. Check the web interface for the
connection to the AAA interface. Also, check if the RADIUS server can
reach the AAA server interface.

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Accounting Alarms

Accounting failover to secondary
NOTE: This alarm is not applicable for vSZ-H.
Table 32. Accounting failover to secondary alarm
Alarm

Accounting failover to secondary

Alarm Type

accFailedOverToSecondary

Alarm Code

1653

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1653. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [7.7.7.7] on SCG[2.2.2.2]

Description

This alarm is triggered when the secondary accounting RADIUS server
is available after the primary server becomes zombie or dead.

Recommended Actions No action is required.

Accounting fallback to primary
NOTE: This alarm is not applicable for vSZ-H.
Table 33. Accounting fallback to primary alarm
Alarm

Accounting fallback to primary

Alarm Type

accFallbackToPrimary

Alarm Code

1654

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1654. A single
event triggers a single alarm.

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Accounting Alarms

Table 33. Accounting fallback to primary alarm
Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when the automatic fallback is enabled. The
accounting failover to secondary server has occurred, the revival timer
for primary server has expired and the requests falls back to the primary
server.

Recommended Actions No action is required.

AP accounting message mandatory parameter missing
NOTE: This alarm is not applicable for vSZ-H.
Table 34. AP accounting message mandatory parameter missing alarm
Alarm

AP accounting message mandatory parameter missing

Alarm Type

apAcctMsgMandatoryPrmMissing

Alarm Code

1901

Severity

Critical

Aggregation Policy

From the event code 1901 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”,“wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org","SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”,“ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

[{srcProcess}] Mandatory attribute missing in Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{ueImsi}@{realm}]

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Accounting Alarms

Table 34. AP accounting message mandatory parameter missing alarm
Description

This alarm is triggered when the controller fails to the find the mandatory
parameter in the RADIUS accounting message received from the AP.
This mandatory parameter is required for generating the WAN-CDR.

Recommended Action

Download the RADIUS log file from the web interface to check the error
cause.

AP accounting message decode failed
NOTE: This alarm is not applicable for vSZ-H.
Table 35. AP accounting message decode failed alarm
Alarm

AP accounting message decode failed

Alarm Type

apAcctMsgDecodeFailed

Alarm Code

1904

Severity

Critical

Aggregation Policy

From the event code 1904 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”,“wlanId”=1,“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

[{srcProcess}] Malformed Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

Description

This alarm is triggered when an AP accounting message decode fails
due to a malformed packet.

Recommended Action

Download the RADIUS log file from the web interface to check the error
cause.

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Accounting Alarms

AP account message drop while no accounting start
message
NOTE: This alarm is not applicable for vSZ-H.
Table 36. AP account message drop while no accounting start message alarm
Alarm

AP account message drop while no accounting start message

Alarm Type

apAcctMsgDropNoAcctStartMsg

Alarm Code

1910

Severity

Critical

Aggregation Policy

From the event code 1910 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org",

Displayed on the web
interface

[{srcProcess}] Dropped Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]. Accounting session timer expired, stop or
interim message not received, as Account Start not received from NAS/
AP

Description

This alarm is raised when accounting messages from the AP is dropped.
The attributes Acct Interim/Stop message as account start is not
received from the AP.

Recommended Action

Check the accounting retransmit timer and retransmit count in the
Access Point (AP) configuration. Also check if the interface from the AP
to the controller is congested.

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Accounting Alarms

Unauthorized CoA/DM message dropped
NOTE: This alarm is not applicable for vSZ-H.
Table 37. Unauthorized CoA/DM message dropped alarm
Alarm

Unauthorized CoA/DM message dropped

Alarm Type

unauthorizedCoaDmMessageDropped

Alarm Code

1911

Severity

Critical

Aggregation Policy

From the event code 1911 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut”
“radSrvrIp”=”7.7.7.7” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Dropped CoA/DM Packet received from AAA [{radSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}], Received message from
unauthorized AAA

Description

This alarm is triggered when the controller receives a Change of
Authorization (CoA) or Dynamic Multipoint (DM) message from an
unauthorized AAA server.

Recommended Action

Check the RADIUS configuration server settings in the RADIUS service
profile. Check if the AAA server is authorized to send the change of
authorization (CoA) or dynamic multipoint (DM) messages. If it is
authorized, include for RADIUS server to send CoA/DM message in
RADIUS service.

NOTE: Refer to Accounting Events.

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Alarm Types
AP Communication Alarms

AP Communication Alarms
The following are the alarms related to access point communications.
• AP rejected
• AP configuration update failed
• AP swap model mismatched
• AP pre-provision model mismatched
• AP firmware update failed
• AP WLAN oversubscribed
• AP join zone failed

AP rejected
Table 38. AP rejected alarm
Alarm

AP rejected

Alarm Type

apStatusRejected

Alarm Code

101

Severity

Minor

Aggregation Policy

From the event code 105 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 103.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”,
“reason”=”xxx”

Displayed on the web
interface

controller name [{wsgIP}] rejected AP [{apName&&apMac}] because of
[{reason}]

Description

This alarm is triggered when the AP is rejected.

Recommended Actions Check if the number of licenses has exceeded the limit. You would need
to purchase additional licenses, in case of insufficient licenses.

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AP Communication Alarms

AP configuration update failed
Table 39. AP configuration update failed alarm
Alarm

AP configuration update failed

Alarm Type

apConfUpdateFailed

Alarm Code

102

Severity

Major

Aggregation Policy

From the event code 111 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 110.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “configID”=”23456781234”

Displayed on the web
interface

AP [{apName&&apMac}] failed to update to configuration [{configID}]

Description

This alarm is triggered when the controller is unable to update the AP
configuration details.

Recommended Actions Retrieve the AP support text. Reboot the AP and trigger another
configuration change for upgrading the AP. If it fails revert to the previous
zone firmware.

AP swap model mismatched
Table 40. AP swap model mismatched alarm
Alarm

AP swap model mismatched

Alarm Type

apModelDiffWithSwapOutAP

Alarm Code

104

Severity

Major

Aggregation Policy

From the event code 113 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx"
“configModel”=”xxx.xxx.xxx.xxx”, “model”=”xxx.xxx.xxx.xxx

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from swap
configuration model [{configModel}]

Description

This alarm is triggered when the AP model differs from the swapped
configuration model.

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AP Communication Alarms

Table 40. AP swap model mismatched alarm
Recommended Actions If the model is incorrect delete and rejoin the AP.

AP pre-provision model mismatched
Table 41. AP pre-provision model mismatched alarm
Alarm

AP pre-provision model mismatched

Alarm Type

apModelDiffWithPreProvConfig

Alarm Code

105

Severity

Major

Aggregation Policy

From the event code 112 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 103

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”,
“configModel”=”xxx.xxx.xxx.xxx”. “model”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from per-provision
configuration model [{configModel}]

Description

This alarm is triggered when the AP model differs from the pre-provision
configuration model.

Recommended Actions If the model is incorrect delete the AP for the AP to rejoin to get the
proper AP configuration.

AP firmware update failed
Table 42. AP firmware update failed alarm
Alarm

AP firmware update failed

Alarm Type

apFirmwareUpdateFailed

Alarm Code

107

Severity

Major

Aggregation Policy

From the event code 107 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 106.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx"

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AP Communication Alarms

Table 42. AP firmware update failed alarm
Displayed on the web
interface

AP [{apName&&apMac}] failed to update its firmware from
[{fromVersion}] to [{toVersion}].

Description

This alarm is triggered when the AP fails to update its firmware details.

Recommended Actions Retrieve the AP support text. Reboot the AP and trigger another
configuration change for upgrading the AP. If it fails revert to the previous
zone firmware.

AP WLAN oversubscribed
Table 43. AP WLAN oversubscribed alarm
Alarm

AP WLAN oversubscribed

Alarm Type

apWlanOversubscribed

Alarm Code

1081

Severity

Major

Aggregation Policy

From the event code 114 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] does not have enough capacity to deploy all
wlans. Only maximum wlan number of the AP can be deployed

Description

This alarm is triggered when the AP exceeds the maximum capacity for
deploying all WLANs.

Recommended Actions Any of the following are the recommended actions.
• Create a new WLAN group with WLANs. Ensure that it is not more
than the AP's WLAN capacity. Apply the new WLAN group to either
the AP or the AP's AP Group.
• Find the WLAN group used by the AP and reduce the number of
WLAN

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AP Communication Alarms

AP join zone failed
NOTE: This alarm is not applicable for vSZ-H.
Table 44.

AP join zone failed alarm

Alarm

AP join zone failed

Alarm Type

apJoinZoneFailed

Alarm Code

115

Severity

Major

Aggregation Policy

From the event code 115 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”, "zoneUUID"=”xx:xx:xx:xx:xx:xx”,
"targetZoneUUID"=”xx:xx:xx:xx:xx:xx”, "reason"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] failed to join to zone [{targetZoneName}].
Reason: [{reason}]

Description

This alarm is triggered when the AP fails to join the specified zone

Recommended Actions Check if the number of RXGW (AP direct tunnel license) licenses has
exceeded the limit. You would need to purchase additional licenses, in
case of insufficient licenses.

NOTE: Refer to AP Communication Events.

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AP LBS Alarms

AP LBS Alarms
The following are the alarms related to AP Location Based Service (LBS).
• No LS responses
• LS authentication failure
• AP failed to connect to LS

No LS responses
Table 45. No LS responses alarm
Alarm

No LS responses

Alarm Type

apLBSNoResponses

Alarm Code

701

Severity

Major

Aggregation Policy

From the event code 701 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the
AP [{apName&&apMac}] no response from LS: url=[{url}], port=[{port}]
SmartZone web interface
Description

This alarm is triggered when the AP does not get a response when trying
to connect to the location based service.

Recommended Actions This alarm is triggered when the location server fails to respond to the
AP request due to an error or the server is a maintenance mode. Report
this to the location server owner.

LS authentication failure
Table 46. LS authentication failure alarm
Alarm

LS authentication failure

Alarm Type

apLBSAuthFailed

Alarm Code

702

Severity

Major

Aggregation Policy

From the event code 702 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

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Alarm Types
AP LBS Alarms

Table 46. LS authentication failure alarm
Displayed on the
AP [{apName&&apMac}] LBS authentication failed:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered due to the authentication failure on connecting
to the location based service.

Recommended Actions The password needs to be corrected in the LBS service page.

AP failed to connect to LS
Table 47. AP failed to connect to LS alarm
Alarm

AP failed to connect to LS

Alarm Type

apLBSConnectFailed

Alarm Code

704

Severity

Major

Aggregation Policy

From the event code 704 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 703.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the
AP [{apName&&apMac}] connection failed to LS:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered when the AP fails to connect to the location based
service.

Recommended Actions This alarm is triggered either when the location server is unreachable or
the network connection is unstable or the Domain Named System (DNS)
configuration is incorrect. It is recommended to check all the three
possible errors.

NOTE: Refer to AP LBS Events.

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Alarm Types
AP State Change Alarms

AP State Change Alarms
The following are the alarms related to access point state changes.
• AP rebooted by system
• AP disconnected
• AP deleted
• AP cable modem interface down

AP rebooted by system
Table 48. AP rebooted by system alarm
Alarm

AP rebooted by system

Alarm Type

apRebootBySystem

Alarm Code

302

Severity

Major

Aggregation Policy

From the event code 302 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “reason”=”xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] rebooted by the system because of [{reason}]

Description

This alarm is triggered when system reboots the AP.

Recommended Actions Check the reasons for the reboot. If the reason is unknown, retrieve the
AP support text and send it to Ruckus support.

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AP State Change Alarms

AP disconnected
Table 49. AP disconnected alarm
Alarm

AP disconnected

Alarm Type

apConnectionLost

Alarm Code

303

Severity

Major

Aggregation Policy

From the event code 303 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 312

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] disconnected

Description

This alarm is triggered when the AP disconnects from the controller.

Recommended Actions Check the network and the communicator process on the controller. Try
rebooting the AP locally.

AP deleted
Table 50. AP deleted alarm
Alarm

AP deleted

Alarm Type

apDeleted

Alarm Code

306

Severity

Major

Aggregation Policy

From the event code 313 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] deleted

Description

This alarm is triggered when the AP is deleted.

Recommended Actions This is a user action and to confirm check the user audit.

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AP State Change Alarms

AP cable modem interface down
Table 51. AP cable modem interface down alarm
Alarm

AP cable modem interface down

Alarm Type

cableModemDown

Alarm Code

308

Severity

Major

Aggregation Policy

From the event code 316 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 325.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is down

Description

This alarm is triggered when the AP is rebooted.

Recommended Actions Check cable modem. Try rebooting the cable modem.

NOTE: Refer to AP State Change Events.

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Alarm Types
Authentication Alarms

Authentication Alarms
The following are the alarms related to authentication.
• Authentication server not reachable
• Authentication failed over to secondary
• Authentication fallback to primary

Authentication server not reachable
Table 52. Authentication server not reachable alarm
Alarm

Authentication server not reachable

Alarm Type

authSrvrNotReachable

Alarm Code

1601

Severity

Major

Aggregation Policy

From the event code 1601 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“authSrvrIp"=”20.20.20.20” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Authentication Server [{authSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the authentication fails since the primary or
secondary servers are not reachable.

Recommended Actions Manual intervention is required. Check the web interface for the interface
from the controller to AAA server. Also check if the AAA server can be
reached from the RADIUS server. Ensure that the AAA server is UP.

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Authentication Alarms

Authentication failed over to secondary
Table 53. Authentication failed over to secondary alarm
Alarm

Authentication failed over to secondary

Alarm Type

authFailedOverToSecondary

Alarm Code

1651

Severity

Major

Aggregation Policy

From the event code 1651 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]a

Description

This alarm is triggered when the secondary RADIUS server is available
after the primary server becomes zombie or dead.

Recommended Actions No operator action is required.

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Authentication Alarms

Authentication fallback to primary
Table 54. Authentication fallback to primary alarm
Alarm

Authentication fallback to primary

Alarm Type

authFallbackToPrimary

Alarm Code

1652

Severity

Major

Aggregation Policy

From the event code 1652 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when automatic fallback is enabled.
Consequently, the authentication failover to the secondary server occurs
and the revival timer for the primary server expires, and the requests falls
back to the primary server.

Recommended Actions No action is required.

NOTE: Refer to Authentication Events.

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Control and Data Plane Interface Alarms

Control and Data Plane Interface Alarms
NOTE: This section is not applicable for vSZ-H.
The following alarm is related to control and data plane.
• DP disconnected

DP disconnected
v

Table 55. DP disconnected alarm
Alarm

DP disconnected

Alarm Type

lostCnxnToDblade

Alarm Code

1202

Severity

Major

Aggregation Policy

From the event code 1202 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1201.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”, “ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is lost at {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to transmission control protocol (TCP)
connection loss or when control plane is unable to complete the
configuration procedure successfully.

Recommended Actions A manual intervention is required. Refer to Control and Data Plane
Interface event 1201.

NOTE: Refer to Control and Data Plane Interface.

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Alarm Types
Cluster Alarms

Cluster Alarms
The following are alarms related to cluster.
• New node failed to join
• Node removal failed
• Node out of service
• Cluster in maintenance state
• Cluster backup failed
• Cluster restore failed
• Cluster upgrade failed
• Cluster application stopped
• Node bond interface down
• Node physical interface down
• Cluster node rebooted
• Cluster node shut down
• Disk usage exceed threshold
• Cluster out of service
• Configuration backup failed
• Configuration restore failed
• AP Certificate Expired

New node failed to join
Table 56. New node failed to join alarm
Alarm

New node failed to join

Alarm Type

newNodeJoinFailed

Alarm Code

801

Severity

Critical

Aggregation Policy

From the event code 803 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 802.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

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Cluster Alarms

Table 56. New node failed to join alarm
Displayed on the web
interface

New node [{nodeMac}] ([{nodeName}]) failed to join cluster
[{clusterName}]

Description

This alarm is triggered when a node fails to join a cluster session. The
web interface displays the error message.

Recommended Actions When the operation fails, the user can run the join process. If it continues
to fail, please send the complete log files (stored in the path /opt/ ruckuswireless/controller/log/system) for analysis to Ruckus
support. Possible causes are:
• The joining node is unable to complete the syncing of data in time.
This could be due to the existing node performing compaction/repair
etc.
• The communication between the nodes may be broken. This could
cause the operation to timeout such as IP address change or due to
other events, which affects the network. Usually, it does not last for
a long period of time.

Node removal failed
Table 57. Node removal failed alarm
Alarm

Node removal failed

Alarm Type

removeNodeFailed

Alarm Code

802

Severity

Major

Aggregation Policy

From the event code 805 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 804.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] failed to remove from cluster [{clusterName}].

Description

This alarm is triggered when it is unable to remove a node from the
cluster.

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Alarm Types
Cluster Alarms

Table 57. Node removal failed alarm
Recommended Actions In general, this alarm should rarely occur. If it occurs, restore to the
previous backup file and please send the log files (stored in the path /opt/ ruckuswireless/controller/log/system) for analysis to Ruckus
support.

Node out of service
Table 58. Node out of service alarm
Alarm

Node out of service

Alarm Type

nodeOutOfService

Alarm Code

803

Severity

Critical

Aggregation Policy

From the event code 806 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 835.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is out of service

Description

This alarm is triggered when a node is out of service.

Recommended Actions The operator/user needs to check the application/interface state.

Cluster in maintenance state
Table 59. Cluster in maintenance state alarm
Alarm

Cluster in maintenance state

Alarm Type

clusterInMaintenanceState

Alarm Code

804

Severity

Critical

Aggregation Policy

From the event code 807 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 808.

Attribute

“clusterName”=”xxx”

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Cluster Alarms

Table 59. Cluster in maintenance state alarm
Displayed on the web
interface

Cluster [{clusterName}] is in maintenance state

Description

This alarm is triggered when a cluster is in a maintenance state.

Recommended Actions Possible causes:
• The entire system backup is in process.
• In a two-node cluster, the remove-node process is working.
For any other cause, please send the complete log files (stored in the
path - /opt/ ruckuswireless/controller/log/system) to Ruckus support for
analysis.

Cluster backup failed
Table 60. Cluster backup failed alarm
Alarm

Cluster backup failed

Alarm Type

backupClusterFailed

Alarm Code

805

Severity

Major

Aggregation Policy

From the event code 810 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 809.

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup failed. Reason:[{reason}].

Description

This alarm is triggered when a cluster backup fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes
for a few more times. If the backup continues failing or in case of Python
script errors, please collect the complete log files (stored in the path /opt/ ruckuswireless/controller/log/system) to Ruckus support for
analysis. Possible causes:
• Insufficient disk space.
• Communication between nodes may be broken.
• Errors due to the underlying Python script.

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Cluster Alarms

Cluster restore failed
Table 61. Cluster restore failed alarm
Alarm

Cluster restore failed

Alarm Type

restoreClusterFailed

Alarm Code

806

Severity

Major

Aggregation Policy

From the event code 812 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 811.

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] restore failed. Reason:[{reason}].

Description

This alarm is triggered when a cluster restore fails.

Recommended Actions If the backup restore continues failing, please send the complete log
files to Ruckus support. Download the log file by logging to the controller
system. Navigate to Administration > Application Status & Logs.
The possible cause could be that the command for all nodes in the
cluster failed. This could be due to a broken communication link
between the nodes.

Cluster upgrade failed
Table 62. Cluster upgrade failed alarm
Alarm

Cluster upgrade failed

Alarm Type

upgradeClusterFailed

Alarm Code

807

Severity

Major

Aggregation Policy

From the event code 815 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 814.

Attribute

"clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, “fromVersion”="x.x",
“toVersion”="x.x"

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Cluster Alarms

Table 62. Cluster upgrade failed alarm
Displayed on the web
interface

Cluster [{clusterName}] could not be upgraded from [{fromVersion}] to
[{toVersion}]. Reason:[{reason}].

Description

This alarm is triggered when a version upgrade of a cluster fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes
for a few times. If the backup continues to fail or if you encounter Python
script errors, please send the complete log files to Ruckus support.
Download the log file by logging to the controller system. Navigate to
Administration > Application Status & Logs.
Possible causes:
• Insufficient disk space
• Communication between nodes might be broken.
• Errors due to the underlying Python script.

Cluster application stopped
Table 63. Cluster application stopped alarm
Alarm

Cluster application stopped

Alarm Type

clusterAppStop

Alarm Code

808

Severity

Critical

Aggregation Policy

From the event code 816 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 817.

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] stopped

Description

This alarm is triggered when the application on a node stops.

Recommended Actions This could happen to any application for various reasons. Please send
the complete log files to Ruckus support. Download the system log file
by logging to the controller system. Navigate to Administration >
Diagnostics > Application Logs & Status.

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Cluster Alarms

Node bond interface down
Table 64. Node bond interface down alarm
Alarm

Node bond interface down

Alarm Type

nodeBondInterfaceDown

Alarm Code

809

Severity

Major

Aggregation Policy

From the event code 821 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 822.

Attribute

"nodeName”=”xxx”, “nodeMac”=”xxx”,
“ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
down.

Description

This alarm is triggered when the network interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.
Alternatively, check if the physical interfaces for this bond interface is
broken. Please send the complete log files to Ruckus support.
Download the system log file by logging to the controller system.
Navigate to Administration > Diagnostics > Application Logs & Status.

Node physical interface down
Table 65. Node physical interface down alarm
Alarm

Node physical interface down

Alarm Type

nodePhyInterfaceDown

Alarm Code

810

Severity

Critical

Aggregation Policy

From the event code 824 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 825.

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,
“ifName”=”xxxx”

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Cluster Alarms

Table 65. Node physical interface down alarm
Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] down.

Description

This alarm is triggered when the physical interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.
Alternatively, check if the physical interfaces for this bond interface is
broken. Please send the complete log files to Ruckus support.
Download the system log file by logging to the controller system.
Navigate to Administration > Diagnostics > Application Logs & Status.

Cluster node rebooted
Table 66. Cluster node rebooted alarm
Alarm

Cluster node rebooted

Alarm Type

nodeRebooted

Alarm Code

811

Severity

Major

Aggregation Policy

From the event code 826 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeName”=”xxx”, “nodeMac”=”xxx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] rebooted

Description

This alarm is triggered when the node is rebooted.

Recommended Actions Usually, this occurs due to user actions like manual reboot of a node,
upgrade or restoration of a cluster. Please send the complete log files
to Ruckus support. Download the system log file by logging to the
controller system. Navigate to Administration > Diagnostics >
Application Logs & Status.

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Cluster Alarms

Cluster node shut down
Table 67. Cluster node shut down alarm
Alarm

Cluster node shut down

Alarm Type

nodeShutdown

Alarm Code

813

Severity

Major

Aggregation Policy

From the event code 828 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 826.

Attribute

"nodeName"="xxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Node [{nodeName}] has been shut down

Description

This alarm is triggered when the node shutdowns.

Recommended Actions This usually occurs due to a user action. Please send the complete log
files to Ruckus support. Download the system log file by logging to the
controller system. Navigate to Administration > Diagnostics >
Application Logs & Status.

Disk usage exceed threshold
Table 68. Disk usage exceed threshold alarm
Alarm

Disk usage exceed threshold

Alarm Type

diskUsageExceed

Alarm Code

834

Severity

Critical

Aggregation Policy

From the event code 838 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeName"="xx", "status"="xx"

Displayed on the web
interface

The disk usage of node [{nodeName}] is over {status}%.

Description

This alarm is triggered when the disk usage has reached the threshold
limit.The disk usage percentage can be configured from 60% to 90%.

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Alarm Types
Cluster Alarms

Table 68. Disk usage exceed threshold alarm
Recommended Actions It is recommended that the user moves the backup files to the FTP server
and deletes the moved backup files.

Cluster out of service
Table 69. Cluster out of service alarm
Alarm

Cluster out of service

Alarm Type

clusterOutOfService

Alarm Code

843

Severity

Critical

Aggregation Policy

From the event code 843 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 808.

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] is out of service.

Description

This alarm is triggered when the cluster service fails.

Recommended Actions It is recommended that the operator/user checks the out of service node
to locate the reason.

Configuration backup failed
Table 70. Configuration backup failed alarm
Alarm

Configuration backup failed

Alarm Type

clusterCfgBackupFailed

Alarm Code

862

Severity

Major

Aggregation Policy

From the event code 862 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 861.

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup failed.

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Alarm Types
Cluster Alarms

Table 70. Configuration backup failed alarm
Description

This alarm is triggered when the configuration backup fails.

Recommended Actions Download the web log file from the web interface to check for errors.

Configuration restore failed
Table 71. Configuration restore failed alarm
Alarm

Configuration restore failed

Alarm Type

clusterCfgRestoreFailed

Alarm Code

864

Severity

Major

Aggregation Policy

From the event code 864 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 863.

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore failed.

Description

This alarm is triggered when the cluster restoration fails.

Recommended Actions Download the web log file from the web interface to check for errors.

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Alarm Types
Cluster Alarms

AP Certificate Expired
Table 72. AP Certificate Expired alarm
Alarm

AP Certificate Expired

Alarm Type

apCertificateExpire

Alarm Code

865

Severity

Critical

Aggregation Policy

From the event code 865 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 866.

Attribute

"count"="XXX"

Displayed on the web
interface

[{count}] APs need to update their certificates.

Description

This alarm is triggered when the AP certificate is not valid.

Recommended Actions AP certificates need to be refreshed. Navigate to Administration > AP
Certificate Replacement page to verify and follow the certificate refresh
process.

NOTE: Refer to Cluster Events.

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Alarm Types
Data Plane Alarms

Data Plane Alarms
The following are the alarms related to data plane.
• Data plane configuration update failed
• Data plane disconnected
• Data plane physical interface down
• Data plane rebooted
• Data plane packet pool is under low water mark
• Data plane packet pool is under critical low water mark
• Data plane core dead
• Data plane process restarted

Data plane configuration update failed
Table 73. Data plane configuration update failed alarm
Alarm

Data plane configuration update failed

Alarm Type

dpConfUpdateFailed

Alarm Code

501

Severity

Major

Aggregation Policy

From the event code 505 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 504

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “configID”=” 123456781234567”

Displayed on the web
interface

Data plane [{dpName||dpMac}] failed to update to configuration
[{configID}].

Description

This alarm is triggered when the data plane configuration update fails
since it was unable to transfer the configuration update from the control
plane to the data plane.

Recommended Actions Check the data plane configuration and the CPU utilization of the control
plane. The possible cause could be of the server being busy at that
particular moment. Check to see if the event is persistent.

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Alarm Types
Data Plane Alarms

Data plane disconnected
Table 74. Data plane disconnected alarm
Alarm

Data plane disconnected

Alarm Type

dpDisconnected

Alarm Code

503

Severity

Critical

Aggregation Policy

From the event code 513 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 512.

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] disconnected from
{produce.short.name} [{cpName||wsgIP}]

Description

This alarm is triggered when the data plane gets disconnected from the
controller since it fails to update its status to the control plane.

Recommended Actions Check if the communicator is still alive and if the cluster interface is
working.

Data plane physical interface down
Table 75. Data plane physical interface down alarm
Alarm

Data plane physical interface down

Alarm Type

dpPhyInterfaceDown

Alarm Code

504

Severity

Critical

Aggregation Policy

From the event code 514 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 515.

Attribute

“portID”=”xx”, “dpMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpMac}] is down

Description

This alarm is triggered when the physical interface link of the data plane
is down due to the fiber cable connection.

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Data Plane Alarms

Table 75. Data plane physical interface down alarm
Recommended Actions Check if the fiber cable between the data plane and the switch is firmly
connected.

Data plane rebooted
Table 76.

Data plane rebooted alarm

Alarm

Data plane rebooted

Alarm Type

dpReboot

Alarm Code

510

Severity

Minor

Aggregation Policy

From the event code 506 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpMac}] rebooted

Description

This alarm is triggered when the data plane is rebooted.

Recommended Actions No action is required.

Data plane packet pool is under low water mark
Table 77. Data plane packet pool is under low water mark alarm
Alarm

Data plane packet pool is under low water mark

Alarm Type

dpPktPoolLow

Alarm Code

516

Severity

Major

Aggregation Policy

From the event code 516 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 518.

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpMac}] is under low-water mark.

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Table 77. Data plane packet pool is under low water mark alarm
Description

This alarm is triggered when the data core packet pool is below the
water mark level.

Recommended Actions The operator needs to check for network looping.

Data plane packet pool is under critical low water mark
Table 78. Data plane's packet pool is under critical low water mark alarm
Alarm

Data plane packet pool is under critical low water mark

Alarm Type

dpPktPoolCriticalLow

Alarm Code

517

Severity

Critical

Aggregation Policy

From the event code 517 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpMac="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpMac}] is under critical low-water
mark.

Description

This alarm is triggered when the data core packet pool reaches the
critical water mark level.

Recommended Actions The operator needs to check for network looping.

Data plane core dead
Table 79. Data plane core dead alarm
Alarm

Data plane core dead

Alarm Type

dpCoreDead

Alarm Code

519

Severity

Critical

Aggregation Policy

From the event code 519 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName||dpMac}] has dead data core.

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Data Plane Alarms

Table 79. Data plane core dead alarm
Description

This alarm is triggered when one or multiple data core packet pool is
lost /dead.

Recommended Actions No action required.

Data plane process restarted
Table 80. Data plane process restarted alarm
Alarm

Data plane process restarted

Alarm Type

dpProcessRestart

Alarm Code

520

Severity

Major

Aggregation Policy

From the event code 519 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpMac="xx:xx:xx:xx:xx:xx", processName="xxxx"

Displayed on the web
interface

[{processName}] on data plane [{dpMac}] is restarted.

Description

This alarm is triggered when a process in data plane restarts since it fails
to pass the health check.

Recommended Actions No action required.

NOTE: Refer to Data Plane Events.

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Alarm Types
GA Interface Alarms

GA Interface Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to GA interface.
• Connection to CGF failed
• CDR transfer failed
• CDR generation failed

Connection to CGF failed
Table 81. Connection to CGF failed alarm
Alarm

Connection to CGF failed

Alarm Type

cnxnToCgfFailed

Alarm Code

1610

Severity

Major

Aggregation Policy

From the event code 1610 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1613.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”NA”, “radSrvrIp”=”7.7.7.7”,
"cgfSrvrIp"="40.40.40.40", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Connection with CGF [{cgfSrvrIp}] from RADServerIP [{radSrvrIp}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the channel interface processor (CIP) or
GPRS tunneling protocol prime (GTPP) stack detects a connection loss
to the charging gateway function (CGF server.

Recommended Actions Manual intervention is required. Refer to GA Interface Events code 1613.
The attribute cgfSrvlp should match.

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GA Interface Alarms

CDR transfer failed
Table 82. CDR transfer failed alarm
Alarm

CDR transfer failed

Alarm Type

cdrTxfrFailed

Alarm Code

1614

Severity

Major

Aggregation Policy

From the event code 1614 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”wlan.3gppnetwork.org",
“radSrvrIp”=”7.7.7.7”, "cgfSrvrIp"="40.40.40.40",
"CGF Serv Intf"="2.2.2.2",“cause”=””

Displayed on the web
interface

CDR transfer failed from RAD Server [{radSrvrIp}] to CGF [{cgfSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the call detail record transfer over Gn' fails.

Recommended Actions Manual intervention is required. Check the web interface for the home
location register (HLR) configuration and also if the HLR can be reached
from the controller.

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CDR generation failed
Table 83. CDR generation failed alarm
Alarm

CDR generation failed

Alarm Type

cdrGenerationFailed

Alarm Code

1615

Severity

Major

Aggregation Policy

From the event code 1615 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”wlan.3gppnetwork.org",
“radSrvrIp”=”7.7.7.7”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Failed to generate CDR by RAD Server [{radSrvrIp}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the controller is unable to format or generate
certain CDRs.

Recommended Actions Manual intervention is required. Download the CIP process log file to
check the cause of the error.

NOTE: Refer to GA Interface Events.

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Gn/S2a Interface Alarms

Gn/S2a Interface Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to Gn/S2a interface.
• GGSN restarted
• GGSN not reachable
• GGSN not resolved
• PDNGW could not be resolved
• PDNGW version not supported
• Associated PDNGW down
• Create session response failed
• Decode failed
• Modify bearer response failed
• Delete session response failed
• Delete bearer request failed
• Update bearer request failed
• CGF server not configured

GGSN restarted
Table 84. GGSN restarted alarms
Alarm

GGSN restarted

Alarm Type

ggsnRestarted

Alarm Code

1210

Severity

Major

Aggregation Policy

From the event code 1210 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”sm”, “realm”=”NA”, “gtpcIp”=”5.5.5.5”,
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}]
(GTPC-IP [{gtpcIp}]) is restarted.

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Gn/S2a Interface Alarms

Table 84. GGSN restarted alarms
Description

This alarm is triggered when the GTP control plane (GTP-C) receives a
new recovery value.

Recommended Actions Refer to the log file for Gateway GPRS Support Node (GGSN) restart.

GGSN not reachable
Table 85. GGSN not reachable alarms
Alarm

GGSN not reachable

Alarm Type

ggsnNotReachable

Alarm Code

1211

Severity

Major

Aggregation Policy

From the event code 1211 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”sm”, “realm”=”NA”,
“gtpcIp”=”5.5.5.5”, "ggsnIp"="10.10.10.10",
"SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} (GTPC-IP
[{gtpcIp}]) is not reachable

Description

This alarm is triggered when the echo request is timed out.

Recommended Actions Refer to the log file.

GGSN not resolved
Table 86. GGSN not resolved alarm
Alarm

GGSN not resolved

Alarm Type

ggsnNotResolved

Alarm Code

1215

Severity

Major

Aggregation Policy

From the event code 1215 an alarm is raised for every event. A single
event triggers a single alarm.

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Table 86. GGSN not resolved alarm
Attribute

“mvnoId”=”12”,“wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org", “gtpcIp”=”5.5.5.5”,
"apn"="ruckuswireless.com", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”,

Displayed on the web
interface

Failed to resolve GGSN from APN [{apn}] for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}]

Description

This alarm is triggered when the access point name (APN) fails at GGSN.

Recommended Actions Manual intervention is required. Correct the DNS configuration in the
controller web interface.

PDNGW could not be resolved
Table 87. PDNGW could not be resolved alarm
Alarm

PDNGW could not be resolved

Alarm Type

pdnGwNotResolved

Alarm Code

1950

Severity

Critical

Aggregation Policy

From the event code 1950 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

mvnoId”=12 “wlanId”=1 “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “APN”=”ruckus.com”

Displayed on the web
interface

[{srcProcess}] APN [{apn}] could not be resolved on
{produce.short.name} [{SCGMgmtIp}], with username
[{ueImsi}@{realm}]

Description

This alarm is triggered when the APN is unable to resolve to PDN
Gateway (PDN GW).

Recommended Actions Modify the DNS server configuration in the controller web interface.

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PDNGW version not supported
Table 88. PDNGW version not supported alarm
Alarm

PDNGW version not supported

Alarm Type

pdnGwVersionNotSupportedMsgReceived

Alarm Code

1952

Severity

Major

Aggregation Policy

From the event code 1952 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Version not supported message received from PDN GW
with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the version is not supported for messages
received from PDN GW.

Recommended Actions Verify and correct the GPRS tunneling protocol (GTP) version supported
in the PGW is GTPv1 and GTPv2.

Associated PDNGW down
Table 89. Associated PDNGW down alarm
Alarm

Associated PDNGW down

Alarm Type

pdnGwAssociationDown

Alarm Code

1953

Severity

Critical

Aggregation Policy

From the event code 1953 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Association with PDN GW with IP [{pgwIp}] from
{produce.short.name} [{SCGMgmtIp}] down

Description

This alarm is triggered when the association with PDN GW is down due
to echo request time out or it fails to send messages to PDN GW.

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Table 89. Associated PDNGW down alarm
Recommended Actions Check the interface from the controller to PDN GW in the web interface
to ensure it is reachable.

Create session response failed
Table 90. Create session response failed alarm
Alarm

Create session response failed

Alarm Type

createSessionResponseFailed

Alarm Code

1954

Severity

Major

Aggregation Policy

From the event code 1954 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

Displayed on the web
interface

[{srcProcess}] Create Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is triggered when create session response from PDN GW
fails as per the specified cause.

Recommended Actions Download the SM log to check the cause of the error.

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Decode failed
Table 91. Decode failed alarm
Alarm

Decode failed

Alarm Type

decodeFailed

Alarm Code

1955

Severity

Major

Aggregation Policy

From the event code 1955 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_proces”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Decode of message received from PDN GW with IP
[{pgwIp}] on {produce.short.name} [{SCGMgmtIp}] failed.

Description

This alarm is triggered when decoding of messages received from PDN
GW fails.

Recommended Actions Download the SM log to check the cause of the error.

Modify bearer response failed
Table 92. Modify bearer response failed alarm
Alarm

Modify bearer response failed

Alarm Type

modifyBearerResponseFailed

Alarm Code

1956

Severity

Major

Aggregation Policy

From the event code 1956 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

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Table 92. Modify bearer response failed alarm
Displayed on the web
interface

[{srcProcess}] Modify Bearer Response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is reported when the modify bearer response from PDN GW
fails as per the specified cause.

Recommended Actions Download the SM log to check the cause of the error.

Delete session response failed
Table 93. Delete session response failed alarm
Alarm

Delete session response failed

Alarm Type

deleteSessionResponseFailed

Alarm Code

1957

Severity

Major

Aggregation Policy

From the event code 1957 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

Displayed on the web
interface

[{srcProcess}] Delete Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

Delete session response from PDN GW fails due to the specified cause.

Recommended Actions Download the SM log to check the cause of the error.

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Delete bearer request failed
Table 94. Delete bearer request failed alarm
Alarm

Delete bearer request failed

Alarm Type

deleteBearerRequestFailed

Alarm Code

1958

Severity

Major

Aggregation Policy

From the event code 1958 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”= ”NA"
“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“cause”=””

Displayed on the web
interface

[{srcProcess}] Delete Bearer Request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is triggered when the delete bearer request from PDN GW
fails.

Recommended Actions Download the SM log to check the cause of the error.

Update bearer request failed
Table 95. Update bearer request failed alarm
Alarm

Update bearer request failed

Alarm Type

updateBearerRequestFailed

Alarm Code

1959

Severity

Major

Aggregation Policy

From the event code 1959 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”= ”NA"
“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“cause”=””

Displayed on the web
interface

[{srcProcess}] Update bearer request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

Update bearer request failed, decode failed.

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Gn/S2a Interface Alarms

Table 95. Update bearer request failed alarm
Recommended Actions Download the SM log to check the cause of the error.

CGF server not configured
Table 96. CGF server not configured alarm
Alarm

CGF server not configured

Alarm Type

cgfServerNotConfigured

Alarm Code

1960

Severity

Major

Aggregation Policy

From the event code 1960 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”CIP” “realm”= ”NA" “ggsnIp”=”10.10.10.10”
"SCGMgmtIp"="2.2.2.2" “radSrvrIp”=”7.7.7.7” “cgfSrvrIP” = “1.1.1.1”

Displayed on the web
interface

CGF server IP [{cgfSrvrIp}] received from PDN GW/GGSN with IP
[{ggsnIp}] on {produce.short.name} [{SCGMgmtIp}] is not configured

Description

This alarm is triggered when the IP address of the CGF server received
from GGSN/PDNGW is not configured in the controller web interface
and therefore is not considered.

Recommended Actions Check the controller web interface to ensure that the IP address of the
CGF server received from PDNGW/GGSN is configured. If it is not
configure navigate to Configurations > Services and Profiles > CGF
Services to create the configuration.

NOTE: Refer to Gn/S2a Interface Events.

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GR Interface Alarms

GR Interface Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to GR interface.
• Destination not reachable
• App server down
• App server inactive
• Association establishment failed
• Association down
• Outbound routing failure
• Did allocation failure

Destination not reachable
Table 97. Destination not reachable alarm
Alarm

Destination not reachable

Alarm Type

destNotReacheable

Alarm Code

1618

Severity

Critical

Aggregation Policy

From the event code 1618 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1620.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”,“pointCode”=”1.1.1”

Displayed on the web
interface

Remote Point Code [{pointCode}] is unavailable

Description

This alarm is triggered when the point code is unreachable due to a
pause indicator.

Recommended Actions Manual intervention is required.

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App server down
Table 98. App server down alarm
Alarm

App server down

Alarm Type

appServerDown

Alarm Code

1623

Severity

Critical

Aggregation Policy

From the event code 1623 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1625.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “routingContext” =”1”, “pointCode”=”1.1.1”,
“SSN” = “7”

Displayed on the web
interface

Application Server Down, Routing Context [{routingContext}], local
Point Code [{pointCode}], local SSN [{SSN}]

Description

This alarm is triggered when the local application server is down due to
the receipt of ASP down (ASPDN) or ASP down acknowledgment
(ASPDN ACK) received from the remote IP security protocol (IPSP) or
signalling gateway (SG).

Recommended Actions Manual intervention is required.

App server inactive
Table 99. App server inactive alarm
Alarm

App server inactive

Alarm Type

appServerInactive

Alarm Code

1624

Severity

Critical

Aggregation Policy

From the event code 1624 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1625.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “routingContext” =”1”,
“pointCode”=”1.1.1”, “SSN” = “7”

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Table 99. App server inactive alarm
Displayed on the web
interface

Application Server Inactive, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This alarm is triggered when the local application server is inactive due
to application service provider inactive (ASP_INACTIVE) or application
service provider inactive acknowledgment (ASP_INACTIVE_ACK) from
remote IP security protocol (IPSP) or signalling gateway (SG).

Recommended Actions Manual intervention is required.

Association establishment failed
Table 100. Association establishment failed alarm
Alarm

Association establishment failed

Alarm Type

assocEstbFailed

Alarm Code

1626

Severity

Critical

Aggregation Policy

From the event code 1626 an alarm is raised for every five events or
events occurring within a span of 2 minutes.

Auto Clearance

The alarm code is auto cleared with the event code 1628.

Attribute

“mvnoId”=”3”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “srcIP”=”10.1.4.10”, “srcPort”=”2960”,
“destIP”=”10.1.4.20”, “destPort”=”2960”

Displayed on the web
interface

Unable to establish SCTP association. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This alarm is triggered when it is unable to establish an association to
the IP security protocol (IPSP) or signalling gateway (SG).

Recommended Actions Manual intervention is required.

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Association down
Table 101. Association down alarm
Alarm

Association down

Alarm Type

assocDown

Alarm Code

1627

Severity

Critical

Aggregation Policy

From the event code 1627 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1628.

Attribute

“mvnoId”=”3”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “srcIP”=”10.1.4.10”, “srcPort”=”2960”,
“destIP”=”10.1.4.20”, “destPort”=”2960”

Displayed on the web
interface

SCTP association DOWN. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This alarm is triggered when the stream control transmission protocol
(SCTP) association is down.

Recommended Actions Manual intervention is required.

Outbound routing failure
Table 102. Outbound routing failure alarm
Alarm

Outbound routing failure

Alarm Type

outboundRoutingFailure

Alarm Code

1636

Severity

Critical

Aggregation Policy

From the event code 1636 an alarm is raised for every 10 events. Alarm
is raised for 10 or more events or events occurring within a span of 60
seconds.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “operation”=”updateGprsLocationReq”,
“hlrInstance”=” Operator_HLR”, “ueImsi ”=” 04844624203918”

Displayed on the web
interface

Unable to route [{operation}] for IMSI [{ueImsi}] to HLR [{hlrInstance}]

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Table 102. Outbound routing failure alarm
Description

This alarm is triggered when a transaction capabilities application part
(TCAP) message is unable to route to its destination.

Recommended Actions Manual intervention is required.

Did allocation failure
Table 103. Did allocation failure alarm
Alarm

Did allocation failure

Alarm Type

didAllocationFailure

Alarm Code

1637

Severity

Critical

Aggregation Policy

From the event code 1637 an alarm is raised for every 50 events. Alarm
is raised for 50 or more events or events occurring within a span of 60
seconds.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”hip”

Displayed on the web
interface

HIP unable to allocate new dialogue

Description

This alarm is triggered when its unable to allocate a dialogue identifier
for a new transaction. This indicates an overload condition.

Recommended Actions Manual intervention is required.

NOTE: Refer to Gr Interface Event.

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Alarm Types
IPMI Alarms

IPMI Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to IPMIs.
• ipmiVoltage
• ipmiThempBB
• ipmiThempFP
• ipmiThempIOH
• ipmiThempMemP
• ipmiThempPS
• ipmiThempP
• ipmiThempHSBP
• ipmiFan
• ipmiPower
• ipmiCurrent
• ipmiFanStatus
• ipmiPsStatus
• ipmiDrvStatus
The controller has redundant six-fan cooling with four 80x38mm fans and two
60x38mm fans. There are four main cooling zones, as shown in Figure 3:
• Zone 1 contains fans 0 and 1, which cool CPU1 and all the components in this
zone.
• Zone 2 contains fans 2 and 3, which cool CPU2, low-profile PCI cards, and all
the other components in this zone.
• Zone 3 contains fans 4 and 5, which cool full-height/length PCI cards and all the
other components in this area.
• Zone 4 is cooled by the power supply fans. This zone contains the SAS RAID
and SAS/SATA boards. Cooling redundancy in this zone is only achieved when
there are two power supplies installed.

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IPMI Alarms

Figure 3. Server Cooling Areas

ipmiVoltage
Table 104. ipmiVoltage alarm
Alarm

ipmiVoltage

Alarm Type

ipmiVotage

Alarm Code

901

Severity

Major

Aggregation Policy

From the event code 901 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 926.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}]

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IPMI Alarms

Table 104. ipmiVoltage alarm
Description

This alarm is triggered due to under/over voltage on the control plane.
Baseboard threshold temperatures are:
• Critical high - 660 C
• Non critical high - 610 C
• Non critical low - 100 C
• Critical low - 50 C

Recommended Actions Replace the power supply cord. If it does not work, the motherboard
needs replacement.

ipmiThempBB
Table 105. ipmiThempBB alarm
Alarm

ipmiThempBB

Alarm Type

ipmiThempBB

Alarm Code

902

Severity

Major

Aggregation Policy

From the event code 902 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 927.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered due to the increase/decrease of the baseboard
temperature status of the control plane. Baseboard threshold
temperatures are in the range of 100 Celsius to 610 Celsius. The default
threshold is 610C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

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ipmiThempFP
Table 106. ipmiThempFP alarm
Alarm

ipmiThempFP

Alarm Type

ipmiThempFP

Alarm Code

903

Severity

Major

Aggregation Policy

From the event code 903 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 928.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered due to increase/decrease of the front panel
temperature status of the control plane. Front panel threshold
temperatures are in the range of 50 Celsius to 440 Celsius. The default
threshold is 440C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiThempIOH
Table 107. ipmiThempIOH alarm
Alarm

ipmiThempIOH

Alarm Type

ipmiThempIOH

Alarm Code

904

Severity

Major

Aggregation Policy

From the event code 904 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 929.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}]

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IPMI Alarms

Table 107. ipmiThempIOH alarm
Description

This alarm is triggered when the chip set temperature status on the
control plane increases/decreases. IOH thermal margin threshold
temperatures are in the range of -200 Celsius to 50 Celsius. The default
threshold is 50C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiThempMemP
Table 108. ipmiThempMemP alarm
Alarm

ipmiThempMemP

Alarm Type

ipmiThempMemP

Alarm Code

905

Severity

Major

Aggregation Policy

From the event code 905 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 930.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}]

Description

This alarm is triggered when the control plane’s processor memory
shows the status as either an increase/decrease in temperature.
Process 1 memory thermal margin threshold temperatures are in the
range of -200 Celsius to 50 Celsius. The default threshold is 50C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

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ipmiThempPS
Table 109. ipmiThempPS alarm
Alarm

ipmiThempPS

Alarm Type

ipmiThempPS

Alarm Code

906

Severity

Major

Aggregation Policy

From the event code 906 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 931.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s power supply shows
the status as either an increase/decrease in temperature. Power supply
1 and power supply 2 threshold temperatures are in the range of -200
Celsius to 50 Celsius. The default threshold is 50C.

Recommended Actions Replace the power supply cord. If the problem persists, decrease the
ambient temperature.

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ipmiThempP
Table 110. ipmiThempP alarm
Alarm

ipmiThempP

Alarm Type

ipmiThempP

Alarm Code

907

Severity

Major

Aggregation Policy

From the event code 907 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 932.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the reading surpasses threshold value is
<= 550 Celsius. The default threshold is 550C.

Recommended Actions Check and replace the CPU fan module if required. Decrease the
ambient temperature if the fan module is working.

ipmiThempHSBP
Table 111. ipmiThempHSBP alarm
Alarm

ipmiThempHSBP

Alarm Type

ipmiThempHSBP

Alarm Code

908

Severity

Major

Aggregation Policy

From the event code 908 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 933.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}]

Description

This alarm is triggered when the control plane’s hot swap backplane
shows the status as either an increase/decrease in temperature in the
range of 90 Celsius to 550 Celsius. The default threshold is 550C.

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IPMI Alarms

Table 111. ipmiThempHSBP alarm
Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiFan
Table 112. ipmiFan alarm
Alarm

ipmiFan

Alarm Type

ipmiFan

Alarm Code

909

Severity

Major

Aggregation Policy

From the event code 909 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 934.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s fan module status is
shown.

Recommended Actions Replace the fan module.

ipmiPower
Table 113. ipmiPower alarm
Alarm

ipmiPower

Alarm Type

ipmiPower

Alarm Code

910

Severity

Major

Aggregation Policy

From the event code 910 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 935.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}]

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Table 113. ipmiPower alarm
Description

This alarm is triggered when the control plane’s power supply status is
shown as a low/high input.

Recommended Actions Replace the power supply cord.

ipmiCurrent
Table 114. ipmiCurrent alarm
Alarm

ipmiCurrent

Alarm Type

ipmiCurrent

Alarm Code

911

Severity

Major

Aggregation Policy

From the event code 911 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 936.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] +12V% of maximum current output [{status}] on
control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s power supply shows
the status as maximum voltage.

Recommended Actions Replace the power supply cord. If the problem persists, replace the
mother board.

ipmiFanStatus
Table 115. ipmiFanStatus alarm
Alarm

ipmiFanStatus

Alarm Type

ipmiFanStatus

Alarm Code

912

Severity

Major

Aggregation Policy

From the event code 912 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 937.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

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Table 115. ipmiFanStatus alarm
Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s fan module shows the
status as not working.

Recommended Actions Replace the fan module.

ipmiPsStatus
Table 116. ipmiPsStatus alarm
Alarm

ipmiPsStatus

Alarm Type

ipmiPsStatus

Alarm Code

913

Severity

Major

Aggregation Policy

From the event code 913 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 938.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s power supply status is
shown as a low/high input.

Recommended Actions Check the power supply cord. If the problem persists, replace the power
supply cord.

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ipmiDrvStatus
Table 117. ipmiDrvStatus alarm
Alarm

ipmiDrvStatus

Alarm Type

ipmiDrvStatus

Alarm Code

914

Severity

Major

Aggregation Policy

From the event code 914 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 939.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s disk drive status is shown
as either not working or corrupted.

Recommended Actions The operator / user needs to replace the hard disk drive.

NOTE: Refer to IPMI Events.

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Licensing Alarms

Licensing Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to licensing.
• TTG session critical threshold
• TTG session license exhausted

TTG session critical threshold
Table 118. TTG session critical threshold alarm
Alarm

TTG session critical threshold

Alarm Type

ttgSessionCriticalThreshold

Alarm Code

1242

Severity

Critical

Aggregation Policy

From the event code 1242 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached critical level.

Description

This alarm is triggered when the number of user equipments attached
to the system has reached the warning/major/critical threshold limit.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

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Licensing Alarms

TTG session license exhausted
Table 119. TTG session license exhausted alarm
Alarm

TTG session license exhausted

Alarm Type

ttgSessionLicenseExausted

Alarm Code

1243

Severity

Critical

Aggregation Policy

From the event code 1243 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed of {produce.short.name} [{SCGMgmtIp}] have been
exhausted for all sessions.

Description

This alarm is triggered when the number of user equipments attached
to the system has exceeded the license limit.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

NOTE: Refer to Licensing Interface Events.

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Alarm Types
PMIPv6 Alarms

PMIPv6 Alarms
NOTE: This section is not applicable for vSZ-H.
The following are the alarms related to PMIPv6.
• Config update failed
• LMA ICMP unreachable
• LMA failed over
• DHCP connection lost

Config update failed
Table 120. Config update failed alarm
Alarm

Config update failed

Alarm Type

updateCfgFailed

Alarm Code

5004

Severity

Major

Aggregation Policy

From the event code 5004 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
“cause”=”reason”,

Displayed on the web
interface

Failed to apply configuration [{cause}] in PMIPv6 process at
{produce.short.name}[{SCGMgmtIp}]

Description

This alarm is logged when the PMIPv6 gets an error or a negative
acknowledgment or improper/incomplete information from the D-bus
client.

Recommended Actions Check to ensure that the IP address of the CGF server received from
PDNGW/GGSN is configured in the controller web interface >
Configurations > Services and Profiles > CGF. Configure the IP address
is it is missing.

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PMIPv6 Alarms

LMA ICMP unreachable
Table 121. LMA ICMP unreachable alarm
Alarm

LMA ICMP unreachable

Alarm Type

lmaIcmpUnreachable

Alarm Code

5006

Severity

Major

Aggregation Policy

From the event code 5006 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5005.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
"lmaIp"="1.1.1.1"

Displayed on the web
interface

[{lmaIp}] ICMP unreachable on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the PMIPv6 daemon cannot connect to the
LMA server through the internet control message protocol (ICMP)
packet.

Recommended Actions Check the network connectivity between local mobility anchor (LMA)
and data plane. Also check the LMA server status from the LMA
connectivity page on the controller web interface.

LMA failed over
Table 122. LMA failed over alarm
Alarm

LMA failed over

Alarm Type

lmaFailOver

Alarm Code

5008

Severity

Major

Aggregation Policy

From the event code 5008 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
“lmaIp”=”1.1.1.1”

Displayed on the web
interface

[{lmaIp}] Failover on {produce.short.name} [{ctrlBladeMac}]

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Table 122. LMA failed over alarm
Description

This alarm is logged when the standby LMA transits to an active mode.
This includes the control plane identifier of the newly active LMA.

Recommended Actions Check the LMA server status from the LMA connectivity page.

DHCP connection lost
NOTE: This alarm is not applicable for vSZ-H.
Table 123. DHCP connection lost alarm
Alarm

DHCP connection lost

Alarm Type

lostCnxnToDHCP

Alarm Code

5102

Severity

Major

Aggregation Policy

From the event code 5102 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5101.

Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

PMIPv6 process cannot connect to DHCP server on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is logged when the transmission control protocol (TCP)
connection is lost or when the control plane fails to complete the
configuration procedure.

Recommended Actions Download the PMIPv6d and dynamic host configuration protocol
(DHCP) server logs from the controller to check the error cause.

NOTE: Refer to PMIPv6 Events.

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Session Alarms

Session Alarms
NOTE: This section is not applicable for vSZ-H.
The following is the alarms related to session.
• Binding failed

Binding failed
Table 124. Binding failed alarm
Alarm

Binding failed

Alarm Type

bindingFailure

Alarm Code

5010

Severity

Major

Aggregation Policy

From the event code 5010 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5009.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “SCGMgmtIp”=”2.2.2.2”,
“lmaIp”=”1.1.1.1”, “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“dataBladeIp”=”3.3.3.3”, “ueIpAddr”=”5.5.5.5”

Displayed on the web
interface

Binding for [{ueMacAddr}] UE binding update failure on
{produce.short.name}-D [{dataBladeIp}]. Failure Cause [{cause}].

Description

This alarm is logged when the MN binding fails.

Recommended Actions No action is required.

NOTE: Refer to Session Events.

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STA Interface Alarms

STA Interface Alarms
NOTE: This section is not applicable for vSZ-H.
The following is the alarms related to STA interface.
• STA authentication failed transport down
• STA authentication failed failure responsef
• STA authentication failed decode failure
• STA re-authorization failed
• STA response timer expired
• Retransmission exhausted

STA authentication failed transport down
Table 125. STA authentication failed transport down alarm
Alarm

STA authentication failed transport down

Alarm Type

staAuthFailedTransDown

Alarm Code

1551

Severity

Major

Aggregation Policy

From the event code 1551 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA [{aaaSrvrIp}] failed as
Transport is down

Description

This alarm is triggered when the authentication procedure with external
AAA server failed and the STA interface transport is down.

Recommended Actions The operator should check the interfaces from the controller to 3rd
generation partnership project (3GPP) AAA server. Alternatively, check
if the 3GPP AAA server is down.

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STA authentication failed failure response
Table 126. STA authentication failed failure response alarm
Alarm

STA authentication failed failure response

Alarm Type

staAuthFailedFailureResp

Alarm Code

1552

Severity

Major

Aggregation Policy

From the event code 1552 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= “wlan.mnc080.mcc405.3gppnetwork.org", “ueImsi”=”12345”
“ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA with failure code [{resultCode}]

Description

This alarm is triggered when the authentication procedure with external
AAA server failed. The diameter EAP answer (DEA) received from 3GPP
AAA server failed with result code.

Recommended Actions The operator should check the STA application logs. This could be a
temporary failure response from the 3GPP AAA server.

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STA authentication failed decode failure
Table 127. STA authentication failed decode failure alarm
Alarm

STA authentication failed decode failure

Alarm Type

staAuthFailedDecodeFailure

Alarm Code

1553

Severity

Major

Aggregation Policy

From the event code 1553 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA decode failed

Description

This alarm is triggered when the authentication procedure with external
AAA server failed. The DEA received from 3GPP AAA server failed with
result code.

Recommended Actions The operator should check the STA application logs. This could be a
temporary failure response from the 3GPP AAA server.

STA re-authorization failed
Table 128. STA re-authorization failed alarm
Alarm

STA re-authorization failed

Alarm Type

staReAuthFailed

Alarm Code

1558

Severity

Major

Aggregation Policy

From the event code 1558 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

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Table 128. STA re-authorization failed alarm
Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed

Description

This alarm is triggered when the 3GPP AAA server initiated
reauthorization re-auth request (RAR) fails.

Recommended Actions The operator should check the STA application logs. Also check the
version of 3GPP specifications supported by 3GPP AAA server.

STA response timer expired
Table 129. STA response timer expired alarm
Alarm

STA response timer expired

Alarm Type

staResponseTimerExpired

Alarm Code

1559

Severity

Major

Aggregation Policy

From the event code 1559 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Tx timer expired no response received from 3GPP AAA
[{aaaSrvrIp}]

Description

This alarm is triggered when the 3GPP AAA server initiated
reauthorization RAR fails.

Recommended Actions The operator should check the interfaces from the controller to 3GPP
AAA server. Alternatively, check if the 3GPP AAA server is down.

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Retransmission exhausted
Table 130. Retransmission exhausted alarm
Alarm

Retransmission exhausted

Alarm Type

retransmitExausted

Alarm Code

1560

Severity

Major

Aggregation Policy

From the event code 1560 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1550.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Retransmission for [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] to 3GPP AAA [{aaaSrvrIp}] failed.
Retransmission of messages to 3GPP

Description

This alarm is triggered when the 3GPP AAA server initiated
reauthorization RAR fails.

Recommended Actions The operator should check the interfaces from the controller to 3GPP
AAA server. Alternatively, check if the 3GPP AAA server is down.

NOTE: Refer to STA Interface Events.

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System Alarms
The following are the alarms with the system log severity.
NOTE: {produce.short.name} refers to SCG or vSZ-H
• No LS responses
• LS authentication failure
• {produce.short.name} failed to connect to LS
• Process restart
• Service unavailable
• Keepalive failure
• Resource unavailable
• HIP failed over
• Diameter initialization error
• Diameter peer transport failure
• Diameter CER error
• Diameter peer add error
• Diameter peer remove successful
• Diameter realm entry error
• Diameter fail over to alternate peer
• Diameter fail back to peer
• Diameter CEA unknown peer
• Diameter no common application
• Process initiated
• PMIPv6 unavailable
• Memory allocation failed

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No LS responses
Table 131. No LS responses alarm
Alarm

No LS responses

Alarm Type

scgLBSNoResponse

Alarm Code

721

Severity

Major

Aggregation Policy

From the event code 721 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] no response from LS:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered when the controller does not get a response while
connecting to the location based service.

Recommended Actions Check if the location server is working properly.

LS authentication failure
Table 132. LS authentication failure alarm
Alarm

LS authentication failure

Alarm Type

scgLBSAuthFailed

Alarm Code

722

Severity

Major

Aggregation Policy

From the event code 722 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] authentication failed:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered due to the authentication failure on connecting
to the location based service.

Recommended Actions Check the location server password.

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{produce.short.name} failed to connect to LS
Table 133. {produce.short.name} failed to connect to LS alarm
Alarm

{produce.short.name} failed to connect to LS

Alarm Type

scgLBSConnectFailed

Alarm Code

724

Severity

Major

Aggregation Policy

From the event code 724 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 723.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] connection failed to LS:
SmartZone web interface url=[{url}], port=[{port}]
Description

This alarm is triggered when the controller fails to connect to the location
based service.

Recommended Actions Check the location service configuration. Also check the network
connectivity between the controller and location server.

Process restart
Table 134. Process restart alarm
Alarm

Process restart

Alarm Type

processRestart

Alarm Code

1001

Severity

Major

Aggregation Policy

From the event code 1001 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when any process crashes and restarts.

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Table 134. Process restart alarm
Recommended Actions Download the process log file from the controller web interface to
understand the cause of the error.

Service unavailable
Table 135. Service unavailable alarm
Alarm

Service unavailable

Alarm Type

serviceUnavailable

Alarm Code

1002

Severity

Critical

Aggregation Policy

From the event code 1002 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process is not stable on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when the process repeatedly restarts and is
unstable.

Recommended Actions A manual intervention is required. Download the process log file from
the controller web interface to find the cause of the error.

Keepalive failure
Table 136. Keepalive failure alarm
Alarm

Keepalive failure

Alarm Type

keepAliveFailure

Alarm Code

1003

Severity

Major

Aggregation Policy

From the event code 1003 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

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Table 136. Keepalive failure alarm
Displayed on the web
interface

[{srcProcess}] on {produce.short.name} [{SCGMgmtIp}] restarted
[{processName}] process

Description

This alarm is triggered when the mon/nc restarts the process due to a
keep alive failure.

Recommended Actions Download the process log file from the controller web interface to locate
the cause of the error.

Resource unavailable
Table 137. Resource unavailable alarm
Alarm

Resource unavailable

Alarm Type

resourceUnavailable

Alarm Code

1006

Severity

Critical

Aggregation Policy

From the event code 1006 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=“radiusd”,
“realm”=”NA”, ”SCGMgmtIp”=“3.3.3.3’, “cause”=“xx”

Displayed on the web
interface

System resource [{cause}] not available in [{srcProcess}] process at
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is generated due to unavailability of any other system
resource, such as memcached.

Recommended Actions A manual intervention is required.Check the memcached process. Also
check if the br1 interface is running.

HIP failed over
NOTE: This alarm is not applicable for vSZ-H.
Table 138. HIP failed over alarm
Alarm

HIP failed over

Alarm Type

hipFailover

Alarm Code

1016

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Table 138. HIP failed over alarm
Severity

Major

Aggregation Policy

Alarm is raised for every event from event code 1016. A single event
triggers a single alarm.

Attribute

"ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] Node transitioned to Active on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when the standby host identity protocol (HIP)
transits to an active node and is included in control plane identifier of
the newly active HIP.

Recommended Actions A manual intervention is required.

Diameter initialization error
NOTE: This alarm is not applicable for vSZ-H.
Table 139. Diameter initialization error alarm
Alarm

Diameter initialization error

Alarm Type

diaInitilizeErr

Alarm Code

1401

Severity

Critical

Aggregation Policy

An alarm is raised for every 2events within a duration of 30 minutes.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=””  “realm”=”ruckus.com" “originHost” = “Node1”
"SCGMgmtIp"="2.2.2.2" “desc” =   ”Diameter Stack Initialization Failure
on {produce.short.name}”

Displayed on the web
interface

[{srcProcess}] Diameter Stack Initialization Failure on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to stack initialization failure.

Recommended Actions Check the network interface settings and port settings. The port could
be in use by another application.

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Diameter peer transport failure
NOTE: This alarm is not applicable for vSZ-H.
Table 140. Diameter peer transport failure alarm
Alarm

Diameter peer transport failure

Alarm Type

diaPeerTransportFailure

Alarm Code

1403

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to read from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to read from peer [{peerName}] Transport Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the diameter stack fails to read from the
peer socket and the peer transport is down.

Recommended Actions Check if the transport is up for the peer. Peer application may not be
running.

Diameter CER error
NOTE: This alarm is not applicable for vSZ-H.
Table 141. Diameter CER error alarm
Alarm

Diameter CER error

Alarm Type

diaCERError

Alarm Code

1404

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

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Table 141. Diameter CER error alarm
Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to read from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to decode CER from Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the diameter stack fails to decode the
capabilities exchange request (CER) received from peer.

Recommended Actions Check if the transport is up for the peer. Peer application may not be
running.

Diameter peer add error
NOTE: This alarm is not applicable for vSZ-H.
Table 142. Diameter peer add error alarm
Alarm

Diameter peer add error

Alarm Type

diaPeerAddError

Alarm Code

1407

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to add Peer” “cause”=”Cause Value”

Displayed on the web
interface

[{srcProcess}] Failed to add Peer [{peerName}], Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the diameter stack fails to add a peer to
the peer table.

Recommended Actions  Check if the peer IP address is reachable and if the peer responds to
the configured port.

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Diameter peer remove successful
NOTE: This alarm is not applicable for vSZ-H.
Table 143. Diameter peer remove successful alarm
Alarm

Diameter peer remove successful

Alarm Type

diaPeerRemoveSuccess

Alarm Code

1409

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com”“desc”
=   ”Peer removal success”

Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] removal is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the peer is removed successfully from the
table. The remote peer sends a diameter disconnect peer request (DPR)
with the cause of not wanting to talk.

Recommended Actions Ensure that the peer removal is intentional. It is also removed when the
peer sends a cause message.

Diameter realm entry error
NOTE: This alarm is not applicable for vSZ-H.
Table 144. Diameter realm entry error alarm
Alarm

Diameter realm entry error

Alarm Type

diaRealmEntryErr

Alarm Code

1410

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

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Table 144. Diameter realm entry error alarm
Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerRealmName” =
“organization.com” “peerName” = “OCS1” “desc” =   ”Failed to add
route for Realm”

Displayed on the web
interface

[{srcProcess}] Failed to add route for Realm [{peerRealmName}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to realm route entry add error. This may arise
when the realm entry exists and another realm entry is added. Creating
two diameter services with same realm name causes this problem.

Recommended Actions Ensure that peer supports the application for the given realm and is up
and running.

Diameter fail over to alternate peer
NOTE: This alarm is not applicable for vSZ-H.
Table 145. Diameter fail over to alternate peer alarm
Alarm

Diameter fail over to alternate peer

Alarm Type

diaFailOverToAltPeer

Alarm Code

1411

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com” “altPeerName” = ”OCS2”
“altPeerRealmName” = “india.internal.net”“desc” = “Fwd to alt peer”

Displayed on the web
interface

 [{srcProcess}] Fwd from Peer [{peerName}] to AltPeer [{altPeerName}]
Realm [{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to retransmission to an alternate peer.

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System Alarms

Table 145. Diameter fail over to alternate peer alarm
Recommended Actions Verify that the failover has occurred to the alternate peer and the request
is processed by the same peer. Also verify if the primary peer is having
a problem or is not reachable.

Diameter fail back to peer
NOTE: This alarm is not applicable for vSZ-H.
Table 146. Diameter fail back to peer alarm
Alarm

Diameter fail back to peer

Alarm Type

diaFailbackToPeer

Alarm Code

1412

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com” “altPeerName” = ”OCS2”
“altPeerRealmName” = “india.internal.net” “desc” = “Failback to main
peer”

Displayed on the web
interface

[{srcProcess}] Failback to Main Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to retransmission to the main peer in case
of a failover.

Recommended Actions Verify that the primary peer is restored and the request is processed by
the primary peer.

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Diameter CEA unknown peer
NOTE: This alarm is not applicable for vSZ-H.
Table 147. Diameter CEA unknown peer alarm
Alarm

Diameter CEA unknown peer

Alarm Type

diaCEAUnknownPeer

Alarm Code

1414

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”SessMgr” “realm”=”ruckus.com" “originHost” =
“Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS8
“peerRealmName” = “organization.com” “desc” = “CEA received from
Unknown peer”

Displayed on the web
interface

[{srcProcess}] CEA received from Unknown Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the capabilities exchange answer (CEA) is
received from an unknown peer.

Recommended Actions Verify that the origin host received from capabilities exchange answer
(CEA) is not in the remote service configuration.

Diameter no common application
NOTE: This alarm is not applicable for vSZ-H.
Table 148. Diameter no common application alarm
Alarm

Diameter no common application

Alarm Type

diaNoCommonApp

Alarm Code

1415

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

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Table 148. Diameter no common application alarm
Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com”“desc” = “No common App
with peer”

Displayed on the web
interface

[{srcProcess}] No common App with Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the common application is not with the peer.

Recommended Actions Verify that the peer is in the remote service configuration and is sending
the capability negotiation message that the authentication application
identifier is not compliant to the remote service.

Process initiated
NOTE: This alarm is not applicable for vSZ-H.
Table 149. Process initiated alarm
Alarm

Process initiated

Alarm Type

processInit

Alarm Code

5001

Severity

Major

Aggregation Policy

From the event code 5001 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when PMIPv6 process restarts.

Recommended Actions A manual intervention is required. Download the PMIPv6d log file from
the controller to check the cause of error.

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PMIPv6 unavailable
NOTE: This alarm is not applicable for vSZ-H.
Table 150. PMIPv6 unavailable alarm
Alarm

PMIPv6 unavailable

Alarm Type

pmipUnavailable

Alarm Code

5002

Severity

Critical

Aggregation Policy

From the event code 5002 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process is not stable on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is logged when the PMIPv6 process repeatedly restarts and
is not stable.

Recommended Actions Check the PMIPv6d application log and status from the controller web
interface.

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System Alarms

Memory allocation failed
NOTE: This alarm is not applicable for vSZ-H.
Table 151. Memory allocation failed alarm
Alarm

Memory allocation failed

Alarm Type

unallocatedMemory

Alarm Code

5003

Severity

Critical

Aggregation Policy

From the event code 5003 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Insufficient Heap Memory in PMIPv6 process at {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when the memory allocation fails in the PMIPv6
process.

Recommended Actions Check the PMIPv6d application log and status from the controller web
interface.

NOTE: Refer to System Alarms.

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Threshold Alarms

Threshold Alarms
The following are the alarms related to threshold system set.
• CPU threshold exceeded
• Memory threshold exceeded
• Disk usage threshold exceeded
• License threshold exceeded
• Rate limit for TOR surpassed
• The number of users exceeded its limit
• The number of devices exceeded its limit

CPU threshold exceeded
Table 152. CPU threshold exceeded alarm
Alarm

CPU threshold exceeded

Alarm Type

cpuThresholdExceeded

Alarm Code

950

Severity

Critical

Aggregation Policy

From the event code 950 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 953.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] exceeded on control plane [{nodeName}-C].

Description

This alarm is triggered when the CPU usage exceeds the threshold limit.
The CPU threshold value is 80%.

Recommended Actions Check CPU/memory/disk information for any unexpected value. Keep
monitoring the CPU for higher values than the threshold or set it to only
one peak value. If the CPU value is high, please take a snapshot log,
containing the information and send it to Ruckus Wireless support.
Alternatively, if an application is abnormal, restart the service or restart
the controller. This may resolve the issue.

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Threshold Alarms

Memory threshold exceeded
Table 153. Memory threshold exceeded alarm
Alarm

Memory threshold exceeded

Alarm Type

memoryThresholdExceeded

Alarm Code

951

Severity

Critical

Aggregation Policy

From the event code 951 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 954.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] exceeded on control plane [{nodeName}C].

Description

This alarm is triggered when the memory usage exceeds the threshold
limit. The memory threshold value is 85% for SCG and 90% for vSZ-H.

Recommended Actions Check CPU/memory/disk information for any unexpected value. Keep
monitoring the CPU for higher values than the threshold or set it to only
one peak value. If the CPU value is high, please take a snapshot log,
containing the information and send it to Ruckus Wireless support.
Alternatively, if an application is abnormal, restart the service or restart
the controller. This may resolve the issue.

Disk usage threshold exceeded
Table 154. Disk usage threshold exceeded alarm
Alarm

Disk usage threshold exceeded

Alarm Type

diskUsageThresholdExceeded

Alarm Code

952

Severity

Critical

Aggregation Policy

From the event code 952 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 955.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

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Threshold Alarms

Table 154. Disk usage threshold exceeded alarm
Displayed on the web
interface

Disk usage threshold [{perc}%] exceeded on control plane
[{nodeName}-C].

Description

This alarm is triggered when the disk usage exceeds the threshold limit.
The disk threshold value is 80%.

Recommended Actions Check the backup files for disk usage. Each backup file may occupy a
large disk space based on the database size. If there are multiple backup
files/versions in the controller, it is recommended to delete the older
backup files to free disk usage. If the problem persists, please take a
screen shot and send it to Ruckus Wireless support.

License threshold exceeded
Table 155. License threshold exceeded alarm
Alarm

License threshold exceeded

Alarm Type

licenseThresholdExceeded

Alarm Code

960

Severity

Critical 90%
Major 80%

Aggregation Policy

From the event code 960 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“perc”=”xxx”, "nodeMac"="xx:xx:xx:xx:xx:xx”, "nodeName"="box1",
"licenseType"="SG00"

Displayed on the web
interface

[{licenseType}] limit reached at [{perc}%].

Description

This alarm is triggered when maximum number of licenses is utilized.

Recommended Actions Check the license purchase and usage numbers. Alternatively, you
would need to buy new licenses.

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Threshold Alarms

Rate limit for TOR surpassed
Table 156. Rate limit for TOR surpassed alarm
Alarm

Rate limit for TOR surpassed

Alarm Type

rateLimitTORSurpassed

Alarm Code

1302

Severity

Critical

Aggregation Policy

From the event code 1302 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1301.

Attributef

"mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radiusd”,
“UserName”=abc@xyz.com, “realm”=”wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2", “aaaSrvrIp”=”1.1.1.1”
“AAAServerType”=”Auth/Acct”, “ueMacAddr”=”aa:bb:cc:gg:hh:ii”
“MOR”=1000, “THRESHOLD”=”500”, “TOR”=”501”

Displayed on the web
interface

Maximum Outstanding Requests(MOR) surpassed for AAA Server
[{aaaSrvrIp}] and ServerType [{AAAServerType}]. Dropping requests to
be proxied to AAA.

Description

This alarm is triggered when maximum outstanding requests (MOR) is
surpassed.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

The number of users exceeded its limit
Table 157. The number of users exceeded its limit
Alarm

The number of users exceeded its limit

Alarm Type

tooManyUsers

Alarm Code

7003

Severity

Major

Aggregation Policy

From the event code 7003 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 7001.

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Alarm Types
Threshold Alarms

Table 157. The number of users exceeded its limit
Attribute

No attributes for this alarm.

Displayed on the web
interface

The number of devices exceeded its limit.

Description

This alarm is triggered when the number of users exceeds the specified
limit.

Recommended Actions No action is required.

The number of devices exceeded its limit
Table 158. The number of devices exceeded its limit alarm
Alarm

The number of devices exceeded its limit

Alarm Type

tooManyDevices

Alarm Code

7004

Severity

Major

Aggregation Policy

From the event code 7004 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 7002.

Attribute

No attributes for this alarm.

Displayed on the web
interface

The number of devices exceeded its limit.

Description

This alarm is triggered the number of devices exceeds the specified limit.

Recommended Actions No action is required.

NOTE: Refer to Threshold Events.

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Alarm Types
Tunnel Alarms - Access Point

Tunnel Alarms - Access Point
The following are the alarms related to tunnel.
• AP softGRE gateway not reachable
• AP is disconnected from secure gateway
• AP secure gateway association failure

AP softGRE gateway not reachable
Table 159. AP softGRE gateway not reachable alarm
Alarm

AP softGRE gateway not reachable

Alarm Type

apSoftGREGatewayNotReachable

Alarm Code

614

Severity

Critical

Aggregation Policy

From the event code 614 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 613.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”,
“softGREGatewayList”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach the following gateways:
[{softGREGatewayList}]

Description

The AP fails to connect to the soft-GRE gateway.

Recommended Actions Check the primary and secondary soft-GRE gateway.

AP is disconnected from secure gateway
Table 160. AP is disconnected from secure gateway alarm
Alarm

AP is disconnected from secure gateway

Alarm Type

ipsecTunnelDisassociated

Alarm Code

661

Severity

Major

Aggregation Policy

From the event code 661 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

apMac="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

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Alarm Types
Tunnel Alarms - Access Point

Table 160. AP is disconnected from secure gateway alarm
Displayed on the web
interface

AP [{apName&&apMac}] is disconnected from secure gateway
[{ipsecGWAddress}].

Description

This alarm is triggered when the AP is disconnected from secure
gateway.

Recommended Actions No action required.

AP secure gateway association failure
Table 161. AP secure gateway association failure alarm
Alarm

AP secure gateway association failure

Alarm Type

ipsecTunnelAssociateFailed

Alarm Code

662

Severity

Major

Aggregation Policy

From the event code 662 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 660

Attribute

apMac="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to establish secure gateway with
[{ipsecGWAddress}

Description

This alarm is triggered when the AP is unable to connect with the secure
gateway.

Recommended Actions No action required.

NOTE: Refer to Tunnel Events - Access Point (AP).

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Events Types

3

This chapter provides information on the following types of events that the controller
generates:
• 3rd Party Access Point Events
• Accounting Events
• AP Authentication Events
• AP Communication Events
• AP LBS Events
• AP Mesh Events
• AP State Change Events
• AP USB Events
• Authentication Events
• Authorization Events
• Control and Data Plane Interface
• Client Events
• Cluster Events
• Configuration Events
• Data Plane Events
• DHCP Events
• GA Interface Events
• Gn/S2a Interface Events
• Gr Interface Event
• IPMI Events
• Licensing Interface Events
• Location Delivery Events
• PMIPv6 Events
• Session Events
• STA Interface Events
• System Events
• Threshold Events
• Tunnel Events - Access Point (AP)
• Tunnel Events - Data Plane

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3rd Party Access Point Events

3rd Party Access Point Events
NOTE: This event is not applicable for vSZ-H.
Following events are related to 3rd party access points.
• 3rd party AP connected

3rd party AP connected
Table 162. 3rdparty AP connected event
Event

3rd party AP connected

Event Type

3rdPartyAPConnected

Event Code

1801

Severity

Debug

Attribute

"mvnoId"=12,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"SCGMgmtIp"="2.2.2.2" "apMac"="aa:bb:cc:dd:ee:aa"
"apIpAddress"="10.1.4.11" "srcProcess"="radius"

Displayed on the web
interface

3rd Party AP with Ip [{apIpAddress}] and MAC [{apMac}] is connected
to Control plane [{ctrlBladeMac}] in zone [{zoneName}]

Description

This event occurs when a non Ruckus AP connects to the controller.

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Events Types
Accounting Events

Accounting Events
NOTE: This event is not applicable for vSZ-H.
Following events are related to accounting.
• Accounting session started
• Accounting session start failed
• Accounting session disabled
• Accounting session stopped successfully
• Accounting session stopped failed
• Accounting session interim failed
• Accounting server not reachable
• Accounting failed over to secondary
• Accounting fallback to primary
• AP accounting message mandatory parameter missing
• Unknown realm
• AP accounting message decode failed
• AP accounting retransmission message dropped
• AP accounting response while invalid config
• AP account message drop while no accounting start message
• Unauthorized COA/DM message dropped

Accounting session started
NOTE: This event is not applicable for vSZ-H.
Table 163. Accounting session started event
Event

Accounting session started

Event Type

accSessStarted

Event Code

1232

Severity

Debug

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Accounting Events

Table 163. Accounting session started event
Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session started for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the accounting session starts. It is applicable
for tunnel termination gateway (TTG) or packet data gateway (PDG)
provided accounting process is enabled for the session.

Accounting session start failed
NOTE: This event is not applicable for vSZ-H.
Table 164. Accounting session start failed event
Event

Accounting session start failed

Event Type

accSessStartFailed

Event Code

1233

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

Accounting session could not be started for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]
because [{cause}]

Description

This event occurs when the accounting session fails to start. This event
is applicable for TTG/PDG provided accounting process is enabled for
the session.

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Events Types
Accounting Events

Accounting session disabled
NOTE: This event is not applicable for vSZ-H.
Table 165. Accounting session disabled event
Event

Accounting session disabled

Event Type

accSessDisabled

Event Code

1234

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session disabled for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the accounting is disabled for the session.

Accounting session stopped successfully
NOTE: This event is not applicable for vSZ-H.
Table 166. Accounting session stopped successfully event
Event

Accounting session stopped successfully

Event Type

accSessStopSucc

Event Code

1246

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session stopped for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}].

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Accounting Events

Table 166. Accounting session stopped successfully event
Description

This event occurs when the accounting session stops. This event is
applicable for TTG/PDG provided accounting process is enabled for the
session.

Accounting session stopped failed
NOTE: This event is not applicable for vSZ-H.
Table 167. Accounting session stopped failed event
Event

Accounting session stopped failed

Event Type

accSessStopFail

Event Code

1247

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

No Response received or Error Stopping accounting session for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}] because [{cause}]. Accounting session locally cleared

Description

This event occurs when the controller does not receive a response or
receives an error response for accounting stop. This event is applicable
for TTG/PDG provided accounting process is enabled for the session.

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Accounting Events

Accounting session interim failed
NOTE: This event is not applicable for vSZ-H.
Table 168. Accounting session interim failed event
Event

Accounting session interim failed

Event Type

accSessInterimFail

Event Code

1248

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

No Response received or Error response received for accounting interim
request for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}] because [{cause}]

Description

This event occurs when the controller receives an error response for the
accounting interim request. This event is applicable for TTG/PDG
provided accounting process is enabled for the session.

Accounting server not reachable
NOTE: This event is not applicable for vSZ-H.
Table 169. Accounting server not reachable event
Event

Accounting server not reachable

Event Type

accSrvrNotReachable

Event Code

1602

Severity

Major

Attribute

"mvnoId"=”12”, "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="radiusd", "realm"="wlan.3gppnetwork.org",
"radProxyIp"="7.7.7.7", "accSrvrIp"="30.30.30.30",
"SCGMgmtIp"="2.2.2.2"

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Accounting Events

Table 169. Accounting server not reachable event
Displayed on the web
interface

Accounting Server [{accSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the controller is unable to connect to either the
primary or secondary accounting server.

Accounting failed over to secondary
NOTE: This event is not applicable for vSZ-H.
Table 170. Accounting failed over to secondary event
Event

Accounting failed over to secondary

Event Type

accFailedOverToSecondary

Event Code

1653

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the secondary accounting RADIUS server is
available after the primary server becomes zombie or dead.

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Accounting Events

Accounting fallback to primary
NOTE: This event is not applicable for vSZ-H.
Table 171. Accounting fallback to primary event
Event

Accounting fallback to primary

Event Type

accFallbackToPrimary

Event Code

1654

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the automatic fallback is enabled. The
accounting failover to secondary server has occurred, the revival timer
for primary server has expired and the requests falls back to the primary
server.

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Accounting Events

AP accounting message mandatory parameter missing
NOTE: This event is not applicable for vSZ-H.
Table 172. AP accounting message mandatory parameter missing event
Event

AP accounting message mandatory parameter missing

Event Type

apAcctMsgMandatoryPrmMissing

Event Code

1901

Severity

Critical

Attribute

“mvnoId”=”12”,“wlanId”=”1”,“zoneId”=”10”,“ctrlBladeMac”=”aa:bb:cc:
dd:ee:ff”, “srcProcess”=”aut”,"userName" = "hello@world.com"
,"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueMsisdn”=”98787”,“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Mandatory attribute missing in Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{ueImsi}@{realm}]

Description

This event occurs when the controller fails to the find the mandatory
parameter in the RADIUS accounting message received from the AP.
This is a mandatory parameter for generating the W-AN-CDR.

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Accounting Events

Unknown realm
NOTE: This event is not applicable for vSZ-H.
Table 173. Unknown realm event
Event

Unknown realm

Event Type

Unknown realm

Event Code

1902

Severity

Debug

Attribute

“mvnoId”=”12”,“wlanId”=”1”,“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“userName”=”acb@xyz.com", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”,“ueMsisdn”=”98787”,
“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Failed to find realm for Accounting Packet received from
AP [{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

Description

This event occurs when the controller fails to find realm configuration for
the accounting messages received from the AP.

AP accounting message decode failed
NOTE: This event is not applicable for vSZ-H.
Table 174. AP accounting message decode failed event
Event

AP accounting message decode failed

Event Type

apAcctMsgDecodeFailed

Event Code

1904

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
"SCGMgmtIp"="2.2.2.2", “apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Malformed Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

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Accounting Events

Table 174. AP accounting message decode failed event
Description

This event occurs when the AP accounting message decode fails due
to receipt of a malformed packet.

AP accounting retransmission message dropped
NOTE: This event is not applicable for vSZ-H.
Table 175. AP accounting retransmission message dropped event
Event

AP accounting retransmission message dropped

Event Type

apAcctRetransmittedMsgDropped

Event Code

1908

Severity

Debug

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "srcProcess"="aut",
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii", “ueImsi"="12345",
"ueMsisdn"="98787" “apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Accounting message from AP [{apIpAddress}] on
{produce.short.name} [{SCGMgmtIp}] dropped, {produce.short.name}
did not receive Accounting start message.

Description

This event occurs when the retransmitted accounting message is
dropped while the call detail record is generated and the transfer to
charging gateway function server is in progress.

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Events Types
Accounting Events

AP accounting response while invalid config
Table 176. AP accounting response while invalid config event
Event

AP accounting response while invalid config

Event Type

apAcctRespWhileInvalidConfig

Event Code

1909

Severity

Debug

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10",
“ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org", “userName”=”abc@xyz.com",
"SCGMgmtIp"="2.2.2.2",“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] sending dummy response for Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{userName}]. Configuration is incorrect
in {produce.short.name} to forward received message nor to generate
CDR

Description

This event occurs when the controller sends a dummy response to the
AP accounting message since the configuration in the controller is
incorrect. The event could either occur when forwarding received
messages or when generating call detail records.

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Events Types
Accounting Events

AP account message drop while no accounting start
message
Table 177. AP account message drop while no accounting start message event
Event

AP account message drop while no accounting start message

Event Type

apAcctMsgDropNoAcctStartMsg

Event Code

1910

Severity

Critical

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org",
“userName”=”abc@xyz.com","SCGMgmtIp"="2.2.2.2",“apIpAddress”
=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Dropped Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]. Accounting session timer expired, stop or
interim message not received, as Account Start not received from NAS/
AP

Description

This event occurs when the accounting session timer expires. Stop or
interim messages are not received since the account start is not received
from the network access server (NAS) or access point (AP).

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Events Types
Accounting Events

Unauthorized COA/DM message dropped
Table 178. Unauthorized COA/DM message dropped event
Event

Unauthorized COA/DM message dropped

Event Type

unauthorizedCoaDmMessageDropped

Event Code

1911

Severity

Critical

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" “userName”=”abc@xyz.com",
“radSrvrIp”=”7.7.7.7”,"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Dropped CoA/DM Packet received from AAA [{radSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}], with username [{userName}].
Received message from unauthorized AAA

Description

This event occurs when the controller receives a change of authorization
(CoA) or dynamic multipoint (DM) messages from an unauthorized AAA
server.

NOTE: Refer to Accounting Alarms.

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Events Types
AP Authentication Events

AP Authentication Events
Following are the events related to authentication.
• Radius server reachable
• Radius server unreachable
• LDAP server reachable
• LDAP server unreachable
• AD server reachable
• AD server unreachable

Radius server reachable
Table 179. Radius server reachable event
Event

Radius server reachable

Event Type

radiusServerReachable

Event Code

2101

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach radius server [{ip}] successfully.

Description

This event occurs when the AP is able to reach the RADIUS server
successfully.

Radius server unreachable
Table 180. Radius server unreachable event
Event

Radius server unreachable

Event Type

radiusServerUnreachable

Event Code

2102

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

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Events Types
AP Authentication Events

Table 180. Radius server unreachable event
Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach radius server [{ip}].

Description

This event occurs when the AP is unable to reach the radius server.

LDAP server reachable
Table 181. LDAP server reachable event
Event

LDAP server reachable

Event Type

ldapServerReachable

Event Code

2121

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach LDAP server [{ip}] successfully.

Description

This event occurs when the AP is able to reach the lightweight directory
access protocol (LDAP) server successfully.

LDAP server unreachable
Table 182. LDAP server unreachable event
Event

LDAP server unreachable

Event Type

ldapServerUnreachable

Event Code

2122

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach LDAP server [{ip}].

Description

This event occurs when AP is unable to reach the LDAP server.

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Events Types
AP Authentication Events

AD server reachable
Table 183. AD server reachable event
Event

AD server reachable

Event Type

adServerReachable

Event Code

2141

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach AD server [{ip}].

Description

This event occurs when AP is able to reach the active directory
successfully.

AD server unreachable
Table 184. AD server unreachable event
Event

AD server unreachable

Event Type

adServerUnreachable

Event Code

2142

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.1.0.0.344
","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach AD server [{ip}].

Description

This event occurs when AP is unable able to reach the active directory.

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Events Types
AP Communication Events

AP Communication Events
All events from AP are appended with firmware, model name, zone ID (if there is no
zone ID, the key will not be present) at the end. Following are the events related to
AP communications.
• AP discovery succeeded
• AP managed
• AP rejected
• AP firmware updated
• AP firmware update failed
• Updating AP firmware
• Updating AP configuration
• AP configuration updated
• AP configuration update failed
• AP pre-provision model mismatched
• AP swap model mismatched
• AP WLAN oversubscribed
• AP join zone failed
• Rogue AP
• SSID-spoofing rogue AP
• MAC-spoofing rogue AP
• Same-network rogue AP
• Ad-hoc network device
• Rogue AP disappeared

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Events Types
AP Communication Events

AP discovery succeeded
Table 185. AP discovery succeeded event
Event

AP discovery succeeded

Event Type

apDiscoverySuccess

Event Code

101

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx,, "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] sent a discovery request to
{produce.short.name} [{wsgIP}].

Description

This event occurs when AP sends a discovery request to the
{produce.short.name} successfully.

AP managed
Table 186. AP managed event
Event

AP managed

Event Type

apStatusManaged

Event Code

103

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx", "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] approved by {produce.short.name} [{wsgIP}].

Description

This event occurs when the AP is approved by the controller.

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Events Types
AP Communication Events

AP rejected
Table 187. AP rejected event
Event

AP rejected

Event Type

apStatusRejected

Event Code

105

Severity

Minor

Attribute

"apMac"="xxx.xxx.xxx.xxx", "wsgIP"="xxx.xxx.xxx.xxx",
"reason"="xxxxxx"

Displayed on the web
interface

{produce.short.name} [{wsgIP}] rejected AP [{apName&&apMac}]
because of [{reason}].]

Description

This event occurs when the AP is rejected by the controller.

Auto Clearance

This event triggers the alarm 101, which is auto cleared by the event
code 103.

AP firmware updated
Table 188. AP firmware updated event
Event

AP firmware updated

Event Type

apFirmwareUpdated

Event Code

106

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="3.0.0.0.340", "fromVersion"="3.0.0.0.341"

Displayed on the web
interface

AP [{apName&&apMac}] updated its firmware from [{fromVersion}] to
[{toVersion}].

Description

This event occurs when the AP successfully updates the firmware details
to the controller.

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Events Types
AP Communication Events

AP firmware update failed
Table 189. AP firmware update failed event
Event

AP firmware update failed

Event Type

apFirmwareUpdateFailed

Event Code

107

Severity

Major

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="3.0.0.0.340", "fromVersion"="3.0.0.0.341"

Displayed on the web
interface

AP [{apName&&apMac}] failed to update its firmware from
[{fromVersion}] to [{toVersion}].

Description

This event occurs when the AP fails to update the firmware details to
the controller.

Auto Clearance

This event triggers the alarm 107, which is auto cleared by the event
code 106.

Updating AP firmware
Table 190. Updating AP firmware event
Event

Updating AP firmware

Event Type

apFirmwareApplying

Event Code

108

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="3.0.0.0.340", "fromVersion"="3.0.0.0.341"

Displayed on the web
interface

AP [{apName&&apMac}] firmware is being updated from [{fromVersion}]
to [{toVersion}].

Description

This event occurs when the AP successfully adds the new firmware
details to the controller.

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Events Types
AP Communication Events

Updating AP configuration
Table 191. Updating AP configuration event
Event

Updating AP configuration

Event Type

apConfApplying

Event Code

109

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] is being updated to new configuration ID
[{configID}]

Description

This event occurs when the AP successfully updates new configuration
details to the controller.

AP configuration updated
Table 192. AP configuration updated event
Event

AP configuration updated

Event Type

apConfUpdated

Event Code

110

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] updated to configuration [{configID}]

Description

This event occurs when the AP successfully updates the existing
configuration details to the controller.

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Events Types
AP Communication Events

AP configuration update failed
Table 193. AP configuration update failed event
Event

AP configuration update failed

Event Type

apConfUpdateFailed

Event Code

111

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] failed to update to configuration [{configID}].

Description

This event occurs when the AP fails to update the configuration details
to the controller.

Auto Clearance

This event triggers the alarm 102, which is auto cleared by the event
code 110.

AP pre-provision model mismatched
Table 194. AP pre-provision model mismatched event
Event

AP pre-provision model mismatched

Event Type

apModelDiffWithPreProvConfig

Event Code

112

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx",
"configModel"="ZF7962" "model"="ZF7343"

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from per-provision
configuration model [configModel]

Description

This event occurs when the AP model differs from the configuration
model.

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Events Types
AP Communication Events

AP swap model mismatched
Table 195. AP swap model mismatched event
Event

AP swap model mismatched

Event Type

apModelDiffWithSwapOutAP

Event Code

113

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx",
"configModel"="xxx.xxx.xxx.xxx" "model"="ZF7343"

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from swap
configuration model [{configModel}].

Description

This event occurs when the AP model differs from the swap
configuration model.

AP WLAN oversubscribed
Table 196. AP WLAN oversubscribed event
Event

AP WLAN oversubscribed

Event Type

apWlanOversubscribed

Event Code

114

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] does not have enough capacity to deploy all
wlans. Only maximum wlan number of the AP can be deployed

Description

This event occurs when the AP exceeds the maximum capacity for
deploying all WLANs.

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Events Types
AP Communication Events

AP join zone failed
Table 197. AP join zone failed event
Event

AP join zone failed

Event Type

apJoinZoneFailed

Event Code

115

Severity

Major

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”, "zoneUUID"=”xx:xx:xx:xx:xx:xx”,
"targetZoneUUID"=”xx:xx:xx:xx:xx:xx”, "reason"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] failed to join to zone [{targetZoneName}].
Reason: [{reason}]

Description

This event occurs when the AP fails to join the specified zone.

AP illegal to change country code
Table 198. AP illegal to change country code event
Event

AP illegal to change country code

Event Type

apIllgalToChangeCountryCode

Event Code

116

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”

Displayed on the web
interface

AP [{apName&&apMac}] does not support country code change.

Description

This event occurs when attempting to change the country code for an
AP. Changing of country code is not allowed.

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Events Types
AP Communication Events

Rogue AP
Table 199. Rogue AP event
Event

Rogue AP

Event Type

genericRogueAPDetected

Event Code

180

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Rogue AP[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}].

Description

This event occurs when the AP detects a rogue AP.

SSID-spoofing rogue AP
Table 200. SSID-spoofing rogue AP event
Event

SSID-spoofing rogue AP

Event Type

ssid-spoofingRogueAPDetected

Event Code

181

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx”,
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Ssid-spoofing rogue [{rogueMac}] with [{ssid}] is detected by
[{apName&&apMac}].

Description

This event occurs when the AP detects a rogue AP with the same service
set identifier (SSID).

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Events Types
AP Communication Events

MAC-spoofing rogue AP
b

Table 201. MAC-spoofing rogue AP event
Event

MAC-spoofing rogue AP

Event Type

mac-spoofingRogueAPDetected

Event Code

182

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

MAC-spoofing rogue [{rogueMac}] with [{ssid}] is detected by
[{apName&&apMac}].

Description

This event occurs when the AP detects a rogue AP having the same
basic service set identifier (BSSID).

Same-network rogue AP
Table 202. Same-network rogue AP event
Event

Same-network rogue AP

Event Type

same-networkRogueAPDetected

Event Code

183

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Same-network rogue [{rogueMac}] with [{ssid}] is detected by
[{apName&&apMac}].

Description

This event occurs when the AP detects a rogue AP which has the same
network.

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Events Types
AP Communication Events

Ad-hoc network device
Table 203. Ad-hoc network rogue device event
Event

Ad-hoc network device

Event Type

ad-hoc-networkRogueAPDetecte

Event Code

184

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Ad-hoc network rogue {rogueMac} with {ssid} is detected by
[{apName&&apMac}].

Description

This event occurs when the AP detects a rogue AP which has the same
ad-hoc network rogue device.

Rogue AP disappeared
Table 204. Rogue AP disappeared event
Event

Rogue AP disappeared

Event Type

maliciousRogueAPTimeout

Event Code

185

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

Malicious rogue [{rogueMac}] detected by [{apName&&apMac}] goes
away.

Description

This event occurs when the rogue AP disappears.

NOTE: Refer to AP Communication Alarms.

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Events Types
AP LBS Events

AP LBS Events
Following are the events related to AP Location Based Service (LBS).
• No LS responses
• LS authentication failure
• AP connected to LS
• AP failed to connect to LS
• AP started location service
• AP stopped location service
• AP received passive calibration request
• AP received passive footfall request
• AP received unrecognized request

No LS responses
Table 205. No LS responses event
Event

No LS responses

Event Type

apLBSNoResponses

Event Code

701

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] no response from LS: url=[{url}], port=[{port}]

Description

This event occurs when the AP does not get a response when trying to
connect to the location based service.

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Events Types
AP LBS Events

LS authentication failure
Table 206. LS authentication failure event
Event

LS authentication failure

Event Type

apLBSAuthFailed

Event Code

702

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] LBS authentication failed: url= [{url}], port=
[{port}]

Description

This event occurs due to the authentication failure on connecting to the
location based service.

AP connected to LS
Table 207. AP connected to LS event
Event

AP connected to LS

Event Type

apLBSConnectSuccess

Event Code

703

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] connected to LS: url= [{url}], port= [{port}]

Description

This event occurs when the AP successfully connects to the location
based service.

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Events Types
AP LBS Events

AP failed to connect to LS
Table 208. AP failed to connect to LS event
Event

AP failed to connect to LS

Event Type

apLBSConnectFailed

Event Code

704

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] connection failed to LS: url= [{url}], port=
[{port}]

Description

This event occurs when the AP fails to connect to the location based
service.

Auto Clearance

This event triggers the alarm 704, which is auto cleared by the event
code 703.

AP started location service
Table 209. AP started location service event
Event

AP started location service

Event Type

apLBSStartLocationService

Event Code

705

Severity

Informational

Attribute

"apMac”=”xx:xx:xx:xx:xx:xx”, "venue"=""

Displayed on the web
interface

AP [{apName&&apMac}] Start Ruckus Location Service: venue=
[{venue}], band= [{band}]

Description

This event occurs when the AP starts to get the location data.

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Events Types
AP LBS Events

AP stopped location service
Table 210. AP stopped location service event
Event

AP stopped location service

Event Type

apLBSStopLocationService

Event Code

706

Severity

Informational

Attribute

"apMac”=”xx:xx:xx:xx:xx:xx”, "venue"=""

Displayed on the web
interface

AP [{apName&&apMac}] Stop Ruckus Location Service: venue=
[{venue}], band= [{band}]

Description

This event occurs when the AP stops getting the location data.

AP received passive calibration request
Table 211. AP received passive calibration request event
Event

AP received passive calibration request

Event Type

apLBSRcvdPassiveCalReq

Event Code

707

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “venue”=””, “interval”=””, “duration, =””,
“band”=””, “count”=””

Displayed on the web
interface

AP [{apName&&apMac}] received Passive Calibration Request:
interval=[{interval}], duration=[{duration}], band=[{band}]

Description

This event occurs when the AP receives the passive calibration request.

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Events Types
AP LBS Events

AP received passive footfall request
Table 212. AP received passive footfall request event
Event

AP received passive footfall request

Event Type

apLBSRcvdPassiveFFReq

Event Code

708

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “venue”=””, “interval”=””, “duration, =””,
“band”=””

Displayed on the web
interface

AP [{apName&&apMac}] received Passive Footfall Request:
interval=[{interval}], duration=[{duration}], band=[{band}]

Description

This event occurs when the AP receives the passive footfall request.

AP received unrecognized request
Table 213. AP received unrecognized request event
Event

AP received unrecognized request

Event Type

apLBSRcvdUnrecognizedRequest

Event Code

709

Severity

Warning

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “type”=””, “length”=””, "SCGMgmtIp"=""

Displayed on the web
interface

AP [{apName&&apMac}] received Unrecognized Request: type =
[{type}], length = [{length}]

Description

This event occurs when the AP receives an unrecognized request.

NOTE: Refer to AP LBS Alarms.

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Events Types
AP Mesh Events

AP Mesh Events
Following are the events related to access point (AP) mesh.
• EMAP downlink connected to MAP
• EMAP downlink disconnected from MAP
• EMAP uplink connected to MAP
• EMAP uplink disconnected from MAP
• MAP disconnected
• MAP downlink connected
• MAP downlink connected to EMAP
• MAP downlink disconnected from EMAP
• RAP downlink connected to MAP
• MAP uplink connected to EMAP
• MAP uplink disconnected from EMAP
• MAP uplink connected to RAP
• MAP uplink connected to MAP
• Mesh state updated to MAP
• Mesh state updated to MAP no channel
• Mesh state updated to RAP
• Mesh state update to RAP no channel
• MAP downlink connected to MAP
• MAP downlink disconnected from MAP
• RAP downlink disconnected from MAP

EMAP downlink connected to MAP
Table 214. EMAP downlink connected to MAP event
Event

EMAP downlink connected to MAP

Event Type

emapDlinkConnectWithMap

Event Code

405

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

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AP Mesh Events

Table 214. EMAP downlink connected to MAP event
Displayed on the web
interface

eMAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}].

Description

This event occurs when the mobile application part (MAP) to Ethernet
Mesh AP (EMAP) connection is successful.

EMAP downlink disconnected from MAP
Table 215. EMAP downlink disconnected from MAP event
Event

EMAP downlink disconnected from MAP

Event Type

emapDlinkDisconnectWithMap

Event Code

406

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{mapName&&mapMac}] disconnects from eMAP
[{apName&&apMac}].

Description

This event occurs when the MAP disconnects from EMAP.

EMAP uplink connected to MAP
Table 216. EMAP uplink connected to MAP event
Event

EMAP uplink connected to MAP

Event Type

emapUlinkConnectWithMap

Event Code

407

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx","mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{apName&&apMac}] uplink connected to MAP
[{mapName&&mapMac}]

Description

This event occurs when the EMAP uplink connection to MAP is
successful.

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AP Mesh Events

EMAP uplink disconnected from MAP
Table 217. EMAP uplink disconnected from MAP event
Event

EMAP uplink disconnected from MAP

Event Type

emapUlinkDisconnectWithMap

Event Code

408

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{apName&&apMac}] uplink disconnected from MAP
[{mapName&&mapMac}]

Description

This event occurs when the EMAP uplink disconnects from MAP.

MAP disconnected
Table 218. MAP disconnected event
Event

MAP disconnected

Event Type

mapDisconnected

Event Code

411

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{xapName&&xapMac}] disconnected from AP
[{apName&&apMac}]

Description

This event occurs when the MAP disconnects from the AP.

MAP downlink connected
Table 219. MAP downlink connected event
Event

MAP downlink connected

Event Type

mapDlinkConnected

Event Code

412

Severity

Informational

Attribute

"mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] downlink connected

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Events Types
AP Mesh Events

Table 219. MAP downlink connected event
Description

This event occurs when the MAP downlink connects to the AP.

MAP downlink connected to EMAP
Table 220. MAP downlink connected to EMAP event
Event

MAP downlink connected to EMAP

Event Type

mapDlinkConnectWitheMap

Event Code

413

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] accepted connection from eMAP
[{emapName&&emapMac}]

Description

This event occurs when the MAP accepts the connection from EMAP.

MAP downlink disconnected from EMAP
Table 221. MAP downlink disconnected from EMAP event
Event

MAP downlink disconnected from EMAP

Event Type

mapDlinkDisconnectWitheMap

Event Code

414

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{emapName&&emapMac}] disconnected from MAP
[{apName&&apMac}]

Description

This event occurs when the EMAP disconnects from MAP.

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AP Mesh Events

RAP downlink connected to MAP
Table 222. RAP downlink connected to MAP event
Event

RAP downlink connected to MAP

Event Type

rapDlinkConnectWithMap

Event Code

416

Severity

Informational

Attribute

"rapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

RAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}]

Description

This event occurs when the root access point (RAP) accepts the MAP
connection.

MAP uplink connected to EMAP
Table 223. MAP uplink connected to EMAP event
Event

MAP uplink connected to EMAP

Event Type

mapUlinkConnectToeMap

Event Code

417

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to eMAP
[{emapName&&emapMac}] with RSSI [{rssi}] across [{meshDepth}] links

Description

This event occurs when MAP successfully connects to EMAP with
received signal strength indicator (RSSI) (across links).

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Events Types
AP Mesh Events

MAP uplink disconnected from EMAP
Table 224. MAP uplink disconnected from EMAP event
Event

MAP uplink disconnected from EMAP

Event Type

mapUlinkDisconnectToeMap

Event Code

418

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] disconnected from eMAP
[{emapName&&emapMac}]

Description

This event occurs when the MAP disconnects from EMAP.

MAP uplink connected to RAP
Table 225. MAP uplink connected to RAP event
Event

MAP uplink connected to RAP

Event Type

mapUlinkConnectToRap

Event Code

419

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "rootMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to RAP [{rootName&&rootMac}]
with RSSI [{rssi}] across [{meshDepth}] links

Description

This event occurs when the MAP connects to RAP with RSSI (across
links).

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AP Mesh Events

MAP uplink connected to MAP
Table 226. MAP uplink connected to MAP event
Event

MAP uplink connected to MAP

Event Type

mapUlinkConnectToMap

Event Code

420

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "secondMapMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to MAP
[{secondMapName&&secondMapMac}] with RSSI [{rssi}] across
[{meshDepth}] links

Description

This event occurs when the MAP connects to a second MAP with RSSI
(across links).

Mesh state updated to MAP
Table 227. Mesh state updated to MAP event
Event

Mesh state updated to MAP

Event Type

meshStateUpdateToMap

Event Code

421

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx",,
"mapMac"="xx:xx:xx:xx:xx:xx", "numHop"="x", "channel"="xx",
"downlinkState"="xx", "radio"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] uplinks to
[{mapName&&mapMac}] across [{numHop}] hops on channel
[{channel}] at [{radio}] with downlink [{downlinkState}]

Description

This event occurs when the AP is set to MAP uplinks across hops on
channel radio (with downlink).

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AP Mesh Events

Mesh state updated to MAP no channel
Table 228. Mesh state updated to MAP no channel event
Event

Mesh state updated to MAP no channel

Event Type

meshStateUpdateToMapNoChannel

Event Code

422

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx",
"newState"="xx",,"mapMac"="xx:xx:xx:xx:xx:xx", "numHop"="x”,
"downlinkState"="xx"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] uplinks to
[{mapName&&mapMac}] across [{numHop}] hops with downlink
[{downlinkState}]

Description

This event occurs when the AP is set to MAP links across hops (with
downlink).

Mesh state updated to RAP
Table 229. Mesh state updated to RAP event
Event

Mesh state updated to RAP

Event Type

meshStateUpdateToRap

Event Code

423

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx", "channel"="xx",
"downlinkState"="xx", "radio"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] on channel [{channel}]
at [{radio}] with downlink [{downlinkState}]

Description

This event occurs when the AP is set to channel radio (with downlink).

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AP Mesh Events

Mesh state update to RAP no channel
Table 230. Mesh state update to RAP no channel event
Event

Mesh state update to RAP no channel

Event Type

meshStateUpdateToRapNoChannel

Event Code

424

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx", "downlinkState"="xx"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] with downlink
[{downlinkState}]

Description

This event occurs when the AP is set to downlink.

MAP downlink connected to MAP
Table 231. MAP downlink connected to MAP event
Event

MAP downlink connected to MAP

Event Type

mapDlinkConnectWithMap

Event Code

425

Severity

Informational

Attribute

"mapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}]

Description

This event occurs when the MAP accepts a connection from another
MAP.

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AP Mesh Events

MAP downlink disconnected from MAP
Table 232. MAP downlink disconnected from MAP event
Event

MAP downlink disconnected from MAP

Event Type

mapDlinkDisconnectWithMap

Event Code

426

Severity

Informational

Attribute

"secondMapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{secondMapName&&secondMapMac}] disconnected from MAP
[{apName&&apMac}]

Description

This event occurs when the MAP disconnects from a second MAP.

RAP downlink disconnected from MAP
Table 233. RAP downlink disconnected from MAP event
Event

RAP downlink disconnected from MAP

Event Type

rapDlinkDisconnectWithMap

Event Code

427

Severity

Informational

Attribute

"secondMapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{secondMapName&&secondMapMac}] disconnected from RAP
[{apName&&apMac}]

Description

This event occurs when the MAP disconnects from RAP.

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Events Types
AP State Change Events

AP State Change Events
Following are the events related to access point state changes.

AP rebooted by user

AP rebooted by system

AP disconnected

AP IP address updated

AP reset to factory default

AP channel updated

AP country code updated

AP channel updated because
AP change control plane
dynamic frequency selection (DFS)
detected a radar

AP connected

AP deleted

AP heartbeat lost

AP tagged as critical

AP cable modem interface down

AP brownout

AP cable modem powercycled by user

AP smart monitor turn off WLAN

AP CLB limit reached

AP CLB limit recovered

AP WLAN state changed

AP capacity reached

AP capacity recovered

AP cable modem interface up

AP cable modem softrebooted by user

AP cable modem set to
factory default by user

AP rebooted by user
Table 234. AP rebooted by user event
Event

AP rebooted by user

Event Type

apRebootByUser

Event Code

301

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, "reason"="xxxxx"

Displayed on the web
interface

AP [{apName&&apMac}] rebooted because of [{reason}]

Description

This event occurs when a AP has to reboot.

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AP State Change Events

AP rebooted by system
Table 235. AP rebooted by system event
Event

AP rebooted by system

Event Type

apRebootBySystem

Event Code

302

Severity

Major

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, "reason"="xxxxx"

Displayed on the web
interface

AP [{apName&&apMac}] rebooted by the system because of [{reason}]

Description

This event occurs when the system reboots the AP.

AP disconnected
Table 236. AP disconnected event
Event

AP disconnected

Event Type

apConnectionLost (detected on the server)

Event Code

303

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] disconnected

Description

This event occurs when the AP disconnects from the controller.

Auto Clearance

This event triggers the alarm 303, which is auto cleared by the event
code 312.

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AP State Change Events

AP IP address updated
Table 237. AP IP address updated event
Event

AP IP address updated

Event Type

apIPChanged

Event Code

304

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] reset because of an IP address change

Description

This event occurs when the AP is reset due to a change in the IP address.

AP reset to factory default
Table 238. AP reset to factory default event
Event

AP reset to factory default

Event Type

apFactoryReset

Event Code

305

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] reset to factory default settings

Description

This event occurs when the AP is reset to factory default settings.

AP channel updated
Table 239. AP channel updated event
Event

AP channel updated

Event Type

apChannelChanged

Event Code

306

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", “radio”="xxx", “fromChannel”="xx",
“toChannel”="xx"

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AP State Change Events

Table 239. AP channel updated event
Displayed on the web
interface

AP [{apName&&apMac}] detected interference on radio [{radio}] and
has switched from channel [{fromChannel}] to channel [{toChannel}]

Description

This event occurs when the AP detects the radio interference and
switches to another channel.

AP country code updated
Table 240. AP country code updated event
Event

AP country code updated

Event Type

apCountryCodeChanged

Event Code

307

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] reset because of a country code change

Description

This event occurs when a change in country code causes the AP to
reset.

AP channel updated because dynamic frequency
selection (DFS) detected a radar
Table 241. AP channel updated because dynamic frequency selection (DFS) detected a radar
event
Event

AP channel updated because dynamic frequency selection (DFS)
detected a radar

Event Type

apDfsRadarEvent

Event Code

308

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", “radio”="xxx", “channel”="xx"

Displayed on the web
interface

AP [{apName&&apMac}] detected radar burst on radio [{radio}] and
channel [{channel}] went into non-occupancy period

Description

This event occurs when the AP detects a radar burst on the radio and
the channel moves to a non-occupancy mode.

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AP State Change Events

AP change control plane
Table 242. AP change control plane event
Event

AP change control plane

Event Type

apChangeControlBlade

Event Code

311

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “oldwsgIP”=”xxx.xxx.xxx.xxx”,
“newwsgIP”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] switched from {produce.short.name}
[{oldCpName||oldWsgIP}] to {produce.short.name}
[{cpName||newWsgIP}].

Description

This event occurs when the AP switches from an existing controller
connection to a new connection.

AP connected
Table 243. AP connected event
Event

AP connected

Event Type

apConnected

Event Code

312

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] connected because of [{reason}].

Description

This event occurs when the AP is connected.

AP deleted
Table 244. AP deleted event
Event

AP deleted

Event Type

apDeleted (detected on the server)

Event Code

313

Severity

Major

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AP State Change Events

Table 244. AP deleted event
Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] deleted

Description

This event occurs when the AP is deleted on the server side.

AP heartbeat lost
Table 245. AP heartbeat lost event
Event

AP heartbeat lost

Event Type

apHeartbeatLost

Event Code

314

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] heartbeat lost.

Description

This event occurs when the AP is deleted due to a lost heartbeat.

AP tagged as critical
Table 246. AP tagged as critical event
Event

AP tagged as critical

Event Type

apTaggedAsCritical

Event Code

315

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] tagged as critical

Description

This event occurs when the AP is tagged critical.

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Events Types
AP State Change Events

AP cable modem interface down
Table 247. AP cable modem interface down event
Event

AP cable modem interface down

Event Type

cableModemDown

Event Code

316

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is down

Description

This event occurs when the AP cable modem interface is down.

Auto Clearance

This event triggers the alarm 308, which is auto cleared by the event
code 325.

AP brownout
Table 248. AP brownout event
Event

AP brownout

Event Type

apBrownout

Event Code

317

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apMac}] voltage deviation on [{cause}] port

Description

This event occurs due to a voltage deviation on the AP port.

AP cable modem power-cycled by user
Table 249. AP cable modem power-cycled by user event
Event

AP cable modem power-cycled by user

Event Type

cmRebootByUser

Event Code

318

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "reason"="xxxxx"

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AP State Change Events

Table 249. AP cable modem power-cycled by user event
Displayed on the web
interface

AP [{apName&&apMac}] cable modem power-cycled because of
[{reason}].]

Description

This event occurs when AP cable modem is power-cycled because the
user executes the power-cycle CLI command.

AP smart monitor turn off WLAN
Table 250. AP smart monitor turn off WLAN event
Event

AP smart monitor turn off WLAN

Event Type

smartMonitorTurnOffWLAN

Event Code

319

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "turnOffTime"="" , "turnOnTime"=""

Displayed on the web
interface

AP [{apName&&apMac}] turned off WLANs by Smart Monitor on
[{time(turnOffTime)}] and turn on WLANs on [{time(turnOnTime)}]

Description

This event occurs when the smart monitor of the AP turns off the WLAN.

AP CLB limit reached
Table 251. AP CLB limit reached event
Event

AP CLB limit reached

Event Type

apCLBlimitReached

Event Code

320

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "bssid"="xx:xx:xx:xx:xx:xx", "clb-loadlimit"="", "cur-load"="", "min-clbpartner-bssid"="", "min-clbpartnerload"="", "num-clbpartners"="", "low-clbpartners"=""

Displayed on the web
interface

AP [{apname@apMac}] reached CLB client load limit, [{cur-load}] / [{clbload-limit}], on WLAN [{ssid}]

Description

This event occurs when the AP reaches the client loading balance (CLB)
limit. The adjacent threshold limit value is 50 for 2.4GHz radio and 43
for 5GHz radio.

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AP State Change Events

AP CLB limit recovered
Table 252. AP CLB limit recovered event
Event

AP CLB limit recovered

Event Type

apCLBlimitRecovered

Event Code

321

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "bssid"="xx:xx:xx:xx:xx:xx", "clb-loadlimit"="", "cur-load"="",

Displayed on the web
interface

AP[{apname@apMac}] recovered from CLB client load limit, [{cur-load}]
/ [{clb-load-limit}], on WLAN [{ssid}]

Description

This event occurs when the AP is recovered from client load balance
(CLB) limit. The adjacent threshold limit value is 50 for 2.4GHz radio and
43 for 5GHz radio.

AP WLAN state changed
Table 253. AP WLAN state changed event
Event

AP WLAN state changed

Event Type

apWLANStateChanged

Event Code

322

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx" "state"="enable | disable" "ssid"="xxxxx"
"apTime"="Tue Apr 22 12:15:00 2014" "reason"="State changed
according to service schedule | State changed by adminstrator"

Displayed on the web
interface

AP [{apName&&apMac}] {state} WLAN[{ssid}] on [{apTime}]. Reason:
[{reason}].

Description

This event occurs when the WLAN state changes as per the service
schedule or as per the service type setting.

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AP State Change Events

AP capacity reached
Table 254. AP capacity reached event
Event

AP capacity reached

Event Type

apCapacityReached

Event Code

323

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “radio”:"",

Displayed on the web
interface

AP [{{apName&&apMac}] radio [{radio}] stopped accepting clients
because the client association threshold has been reached.

Description

This event occurs when an AP rejects a client due to the threshold limit
reached by the client.

AP capacity recovered
Table 255. AP capacity recovered event
Event

AP capacity recovered

Event Type

apCapacityRecovered

Event Code

324

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “radio”:"",

Displayed on the web
interface

AP [{{apName&&apMac}] radio [{radio}] started accepting clients again
because current client association is now below the threshold.

Description

This event occurs when the AP starts accepting clients again because
the current client association is below the threshold limit.

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Events Types
AP State Change Events

AP cable modem interface up
Table 256. AP cable modem interface up event
Event

AP cable modem interface up

Event Type

cableModemUp

Event Code

325

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is up.

Description

This event occurs when the AP cable modem interface is up.

AP cable modem soft-rebooted by user
Table 257. AP cable modem soft-rebooted by user event
Event

AP cable modem soft-rebooted by user

Event Type

cmResetByUser

Event Code

326

Severity

Informational

Attribute

”apMac”=“xx:xx:xx:xx:xx:xx”,”reason”=“xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem soft-reboot because of
[{reason}].

Description

This event occurs when the AP cable modem is softly rebooted because
the user executes the soft-reboot CLI command.

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Events Types
AP State Change Events

AP cable modem set to factory default by user
Table 258. AP cable modem set to factory default by user event
Event

AP cable modem set to factory default by user

Event Type

cmResetFactoryByUser

Event Code

327

Severity

Informational

Attribute

”apMac”=“xx:xx:xx:xx:xx:xx”,”reason”=“xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem set to factory default because
of [{reason}].

Description

This event occurs when AP cable modem is reset to factory default
because the user executes the set factory command line interface (CLI)
command.

NOTE: Refer to AP State Change Alarms.

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Events Types
AP USB Events

AP USB Events
Following are the events related to AP USB (Universal Serial Bus).
• AP USB software package downloaded
• AP USB software package download failed

AP USB software package downloaded
Table 259. AP USB software package downloaded event
Event

AP USB software package downloaded

Event Type

apUsbSoftwarePackageDownloaded

Event Code

370

Severity

Informational

Attribute

“apMac="xx:xx:xx:xx:xx:xx", “usbSoftwareName="19d2-fff5(v1.0)"

Displayed on the web
interface

AP [{apName&&apMac}] downloaded USB software package
[{usbSoftwareName}] successfully.

Description

This event occurs when AP successfully downloads its USB software
package.

AP USB software package download failed
Table 260. AP USB software package download failed event
Event

AP USB software package download failed

Event Type

apUsbSoftwarePackageDownloadFailed

Event Code

371

Severity

Major

Attribute

apMac="xx:xx:xx:xx:xx:xx", usbSoftwareName="19d2-fff5(v1.0)"

Displayed on the web
interface

AP [{apName&&apMac}] failed to download USB software package
[{usbSoftwareName}]

Description

This event occurs when the AP fails to download its USB software
package.

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Events Types
Authentication Events

Authentication Events
Following are the events related to authentication.
• Authentication server not reachable
• Unknown realm
• Authentication succeeded
• Authentication failed
• Pseudonym authentication succeeded
• Pseudonym authentication failed
• Fast re-authentication succeeded
• Fast re-authentication failed
• Authentication failed over to secondary
• Authentication fallback to primary

Authentication server not reachable
Table 261. Authentication server not reachable event
Event

Authentication server not reachable

Event Type

authSrvrNotReachable

Event Code

1601

Severity

Major

Attribute

"mvnoId"=12 "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radiusd" "realm"="wlan.3gppnetwork.org"
"radProxyIp"="7.7.7.7" "authSrvrIp"="20.20.20.20"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Authentication Server [{authSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the authentication fails since the primary or
secondary servers are not reachable.

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Events Types
Authentication Events

Unknown realm
Table 262. Unknown realm event
Event

Unknown realm

Event Type

unknownRealm

Event Code

1603

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"realm"="wlan.3gppnetwork.org"

Displayed on the web
interface

Realm [{realm}] could not be resolved to a AAA server

Description

This event occurs when the authentication realm resolution fails.

Authentication succeeded
Table 263. Authentication succeeded event
Event

Authentication succeeded

Event Type

authSuccess

Event Code

1604

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

Displayed on the web
interface

Authentication successful for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}]. {produce.short.name} used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS accept is sent back to the AP. This
event applies only for TTG/PDG session.
Note: The attribute Permanent ID is used for authentication.

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Events Types
Authentication Events

Authentication failed
Table 264. Authentication failed event
Event

Authentication failed

Event Type

authFailed

Event Code

1605

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787", "cause"=""
"authType"="EAP-SIM/AKA"

Displayed on the web
interface

Authentication failed for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}]. Cause = [{cause}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject is sent back and the MSISDN is provided (if available).
Note: The attribute Permanent ID is used for authentication.

Pseudonym authentication succeeded
NOTE: This event is not applicable for vSZ-H.
Table 265. Pseudonym authentication succeeded event
Event

Pseudonym authentication succeeded

Event Type

pseudonymAuthSuccess

Event Code

1606

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

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Events Types
Authentication Events

Table 265. Pseudonym authentication succeeded event
Displayed on the web
interface

Pseudonym ID based authentication successful for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs when the RADIUS accept is sent back to the AP. This
event is applicable when the controller acts as a host AAA server and
is applicable only for TTG/PDG session.
Note: The attribute Pseudonym ID is used for authentication.

Pseudonym authentication failed
NOTE: This event is not applicable for vSZ-H.
Table 266. Pseudonym authentication failed event
Event

Pseudonym authentication failed

Event Type

pseudonymAuthFailed

Event Code

1607

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1 "zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""
"authType"="EAP-SIM/AKA"

Displayed on the web
interface

Pseudonym ID based authentication failed for UE with IMSI [{ueImsi}]
and MSISDN [{ueMsisdn}]. Cause = [{cause}]. {produce.short.name}
used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject is sent back for pseudonym
authentication. This event is applicable when the controller acts as a
host AAA server. The mobile subscriber integrated services digital
network number (MS-ISDN) is provided (if available).
Note: The attribute Pseudonym ID is used for authentication.

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Events Types
Authentication Events

Fast re-authentication succeeded
NOTE: This event is not applicable for vSZ-H.
Table 267. Fast re-authentication succeeded event
Event

Fast re-authentication succeeded

Event Type

fastReauthSuccess

Event Code

1608

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

Displayed on the web
interface

Fast re-auth ID based authentication successful for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject is sent back to the AP. This
event is applicable when the controller acts as a hosted AAA server for
TTG/PDG session.
Note: Attribute FastReauth ID is used for authentication.

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Events Types
Authentication Events

Fast re-authentication failed
NOTE: This event is not applicable for vSZ-H.
Table 268. Fast re-authentication failed event
Event

Fast re-authentication failed

Event Type

fastReauthFailed

Event Code

1609

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "cause"="" "authType"="EAPSIM/AKA"

Displayed on the web
interface

Fast re-auth ID based authentication failed for UE with IMSI [{ueImsi}]
and MSISDN [{ueMsisdn}]. Cause = [{cause}]. {produce.short.name}
used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject is sent back for fast
reauthentication. This event applies when the controller acts as a host
AAA server. The MS-ISDN is provided (if available).
Note: Attribute FastReuathID is used for reauthentication.

Authentication failed over to secondary
Table 269. Authentication failed over to secondary event
Event

Authentication failed over to secondary

Event Type

authFailedOverToSecondary

Event Code

1651

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

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Events Types
Authentication Events

Table 269. Authentication failed over to secondary event
Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the secondary authentication RADIUS server is
available after the primary server becomes zombie or dead.

Authentication fallback to primary
Table 270. Authentication fallback to primary event
Event

Authentication fallback to primary

Event Type

authFallbackToPrimary

Event Code

1652

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the automatic fallback is enabled. The
authentication failover to secondary server has occurred, the revival
timer for primary server has expired and the requests falls back to the
primary server.

NOTE: Refer to Authentication Alarms.

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Events Types
Authorization Events

Authorization Events
Following are the events related to authorization (DM/CoA).
• DM received from AAA
• DM NACK sent to AAA
• DM sent to NAS
• DM NACK received from NAS
• CoA received from AAA
• CoA NACK sent to AAA
• CoA sent NAS
• CoA NAK received NAS
• CoA authorize only access reject
• CoA RWSG MWSG notification failure

DM received from AAA
Table 271. DM received from AAA event
Event

DM received from AAA

Event Type

dmRcvdAAA

Event Code

1641

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM received by RAC [{radSrvrIp}] from AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when the radio access controller (RAC) receives a
disconnected message from the AAA server.

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Events Types
Authorization Events

DM NACK sent to AAA
Table 272. DM NACK sent to AAA event
Event

DM NACK sent to AAA

Event Type

dmNackSntAAA

Event Code

1642

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM NACK sent by RAC [{radSrvrIp}] to AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when RAC sends a disconnected not acknowledged
message to the AAA server.

DM sent to NAS
Table 273. DM sent to NAS event
Event

DM sent to NAS

Event Type

dmSntNAS

Event Code

1643

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"nasIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM sent to NAS [{rmtRadSrvrIp}] by RAC [{radSrvrIp}] for
[{userName}]

Description

This event occurs when RAC sends a disconnected message to the
network access server [proxy of received disconnected message or the
disconnected message as initiated by the controller].

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Events Types
Authorization Events

DM NACK received from NAS
Table 274. DM NACK received from NAS event
Event

DM NACK received from NAS

Event Type

dmNackRcvdNAS

Event Code

1644

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"nasIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2", “cause”=””

Displayed on the web
interface

RADIUS DM NACK received by RAC [{radSrvrIp}] from NAS [{nasIp}] for
[{userName}] desc[]

Description

This event occurs when the radio access control receives disconnect
message, which is not acknowledged from the NAS server.

CoA received from AAA
Table 275. CoA received from AAA event
Event

CoA received from AAA

Event Type

coaRcvdAAA

Event Code

1645

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS CoA received by RAC [{radSrvrIp}] from AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when radio access control receives a change of
authorization message from the AAA server.

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Events Types
Authorization Events

CoA NACK sent to AAA
Table 276. CoA NACK sent to AAA event
Event

CoA NACK sent to AAA

Event Type

coaNackSntAAA

Event Code

1646

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS CoA NACK sent by RAC [{radSrvrIp}] to AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when radio access control sends a change of
authorization, not acknowledged to the AAA server.

CoA sent NAS
Table 277. CoA sent NAS event
Event

CoA sent NAS

Event Type

coaSentNas

Event Code

1647

Severity

Debug

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “userName”=”abc@xyz.com”
“radSrvrIp”=”1.1.1.1” “nasIp”=”3.3.3.3” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CoA requests proxied/forwarded to NAS(AP) [{nasIp}].

Description

This event occurs when the controller forwards/proxy of change of
authorization to the NAS server.

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Events Types
Authorization Events

CoA NAK received NAS
Table 278. CoA NAK received NAS event
Event

CoA NAK received NAS

Event Type

coaNakRcvdNas

Event Code

1648

Severity

Debug

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “userName”=”abc@xyz.com”
“radSrvrIp”=”1.1.1.1” “nasIp”=”3.3.3.3” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CoA NAK received from NAS(AP) for forwarded/proxied CoA
[{radSrvrIp}]

Description

This event occurs when a change of authorization, not acknowledged
is received from the NAS server.

CoA authorize only access reject
Table 279. CoA authorize only access reject event
Event

CoA authorize only access reject

Event Type

coaAuthorizeOnlyAccessReject

Event Code

1649

Severity

Critical

Attribute

"mvnoId"="12" "wlanId"="1","zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"aaaSrvrIp"="2.2.2.2" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787","rmtRadSrvrIp"="40.40.40.40
"

Displayed on the web
interface

CoA Authorize Only unsuccessful for AAA Server [rmtRadSrvrIp] for UE
[ueMacAddr]

Description

This event occurs when the change of authorization is rejected.

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Events Types
Authorization Events

CoA RWSG MWSG notification failure
Table 280. CoA RWSG MWSG notification failure event
Event

CoA RWSG MWSG notification failure

Event Type

coaRWSGMWSGNotifFailure

Event Code

1650

Severity

Major

Attribute

mvnoId”=12 “wlanId”=1 “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”
“userName”=abc@xyz.com
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org"
"SCGMgmtIp"="2.2.2.2" “apType” = “
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”

Displayed on the web
interface

Session Modify MWSG-RWSG Notification Failure/No response
received

Description

This event occurs when the change of authorization in RADIUS /metro
wireless service gateway notification fails.

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Events Types
Control and Data Plane Interface

Control and Data Plane Interface
Following are the events related to control and data plane events.
• DP connected
• DP disconnected
• Session updated at DP
• Session update at DP failed
• Session deleted at DP
• Session delete at DP failed
• C2d configuration failed

DP connected
Table 281. DP connected event
Event

DP connected

Event Type

connectedToDblade

Event Code

1201

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”, “ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is established at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when control plane completes the configuration
procedure successfully.

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Events Types
Control and Data Plane Interface

DP disconnected
Table 282. DP disconnected event
Event

DP disconnected

Event Type

lostCnxnToDblade

Event Code

1202

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”,“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is lost at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when either the transmission control protocol
connection is lost or when the control plane is unable to complete the
configuration procedure.

Auto Clearance

This event triggers the alarm 1202, which is auto cleared by the event
code 1201.

Session updated at DP
Table 283. Session updated at DP event
Event

Session updated at DP

Event Type

sessUpdatedAtDblade

Event Code

1205

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”, “srcProcess”=”aut”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “realm”=”realm sent by UE”,
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueImsi”=”12345”, “ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has been updated at Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session updates the request (C-D-SESSUPD-REQ) successfully.

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Events Types
Control and Data Plane Interface

Session update at DP failed
Table 284. Session update at DP failed event
Event

Session update at DP failed

Event Type

sessUpdateErrAtDblade

Event Code

1206

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”aut”, “zoneId”=”10”, “realm”=”realm sent by UE”,
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueImsi”=”12345”, “ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has failed to update at Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session update request fails (C-D-SESSUPD-REQ). This is either due to a request timeout or a failed response.

Session deleted at DP
Table 285. Session deleted at DP event
Event

Session deleted at DP

Event Type

sessDeletedAtDblade

Event Code

1207

Severity

Debug

Attribute

“mvnoId”=”12”,“wlanId”=”1”“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”realm sent by UE”, “ctrlBladeIp”=”1.1.1.1”,
"dataBladeIp"="3.3.3.3", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has been deleted from Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

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Control and Data Plane Interface

Table 285. Session deleted at DP event
Description

This event occurs when the session deletes request (C-D-SESS-DELREQ) is successfully acknowledged.

Session delete at DP failed
Table 286. Session delete at DP failed event
Event

Session delete at DP failed

Event Type

sessDeleteErrAtDblade

Event Code

1208

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”realm sent by UE”, “ctrlBladeIp”=”1.1.1.1”,
"dataBladeIp"="3.3.3.3", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has failed to delete from Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session delete request (C-D-SESS-DELREQ) results in a timeout or a failed response.

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Events Types
Control and Data Plane Interface

C2d configuration failed
Table 287. C2d configuration failed event
Event

C2d configuration failed

Event Type

c2dCfgFailed

Event Code

1209

Severity

Warning

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”, “realm”=”NA"
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “cause”=””

Displayed on the web
interface

Configuration [{cause}] from Control plane [{ctrlBladeIp}] failed to apply
on Data plane [{dataBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the configuration request (C-D-CFG-REQ)
results in a timeout or a failed response.

NOTE: Refer to Control and Data Plane Interface.

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Events Types
Client Events

Client Events
All client events from the AP will be appended with tenant ID ("tenantUUID":"xxxxx").
Following are the events related to clients.
• Client authentication failed
• Client joined
• Client failed to join
• Client disconnected
• Client connection timed out
• Client authorization successfully
• Client authorization failed
• Client session expired
• Client roaming
• Client logged out
• 3rd party client join
• 3rd party client inactivity timeout
• 3rd party client authorization
• 3rd party client authorization failure
• 3rd party client session expiration
• 3rd party client roaming
• 3rd party client session logout
• Client roaming disconnected
• Client blocked
• Client grace period
• Onboarding registration succeeded
• Onboarding registration failed
• Remediation succeeded
• Remediation failed
• Force DHCP disconnected

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Events Types
Client Events

Client authentication failed
Table 288. Client authentication failed event
Event

Client authentication failed

Event Type

clientAuthFailure

Event Code

201

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "wlanId"="xxxxx", "userName"="xxxxx",“userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] failed to join WLAN [{ssid}] from AP
[{apName&&apMac}] due to authentication failure.

Description

This event occurs when the client fails to join WLAN on the AP due to
an authentication failure.

Client joined
Table 289. Client joined event
Event

Client joined

Event Type

clientJoin

Event Code

202

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] joined WLAN [{ssid}] from AP
[{apName&&apMac}].

Description

This event occurs when the client session joins the WLAN on AP.

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Client Events

Client failed to join
Table 290. Client failed to join event
Event

Client failed to join

Event Type

clientJoinFailure

Event Code

203

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”
“userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] failed to join WLAN [{ssid}] from AP
[{apName&&apMac}].

Description

This event occurs when the client fails to connect to the WLAN on the AP.

Client disconnected
Table 291. Client disconnected event
Event

Client disconnected

Event Type

clientDisconnect

Event Code

204

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”, “apName”=””,
“apLocation”=””, “username”=””, “osType”=””, “radio”=””,
“vlanId”=””, “sessionDuration”=””, “txBytes”=””, “rxBytes”=””,
“rssi”=””, “receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=””, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}]

Description

This event occurs when the client disconnects from WLAN on AP.

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Client Events

Client connection timed out
Table 292. Client connection timed out event
Event

Client connection timed out

Event Type

clientInactivityTimeout

Event Code

205

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "assoicationTime"="600", "wlanId"="xxxxx",
"userName"="xxxxx", "clientIP"="x.x.x.x", "apName"="",
"apLocation"="", "username"="", "osType"="", "radio"="",
"vlanId"=, "sessionDuration"=, "txBytes"=, "rxBytes"=,
"rssi"="", "receivedSignalStrength"="", "apGps"="",
"hostname"="", "encryption"="",, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to inactivity

Description

This event occurs when client disconnects from WLAN on AP due to
inactivity.

Client authorization successfully
Table 293. Client authorization successfully event
Event

Client authorization successfully

Event Type

clientAuthorization

Event Code

206

Severity

Informational

Attribute

""apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] of WLAN [{ssid}] from AP
[{apName&&apMac}] was authorized.

Description

This event occurs when the client on WLAN AP is authorized.

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Client Events

Client authorization failed
Table 294. Client authorization failed event
Event

Client authorization failed

Event Type

clientAuthorizationFailure

Event Code

207

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] of WLAN [{ssid}] from AP
[{apName&&apMac}] was not authorized.

Description

This event occurs when the client on WLAN AP authorization fails.

Client session expired
Table 295. Client session expired event
Event

Client session expired

Event Type

clientSessionExpiration

Event Code

208

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”,“apName”=””,
“apLocation”=””,“username”=””, “osType”=””,“radio”=””,“vlanId”="",
“sessionDuration”="", “txBytes”=””, “rxBytes”=””, “rssi”=””,
“receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=”” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] exceeded the session time limit.
Session terminated.

Description

This event occurs when the client exceeds the session time limit resulting
in a session termination.

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Events Types
Client Events

Client roaming
Table 296. Client roaming event
Event

Client roaming

Event Type

clientRoaming

Event Code

209

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x” “userId”=”uuid"

Displayed on the web
interface

AP [{apName&&apMac}] radio [{toRadio}] detected client
[{userName||IP||clientMac}] in WLAN [{ssid}] roam from AP
[{fromApName&&fromApMac}].

Description

This event occurs when the AP radio detects a client.

Client logged out
Table 297. Client logged out event
Event

Client logged out

Event Type

clientSessionLogout

Event Code

210

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”, “apName”=””,
“apLocation”=””, “username”=””, “osType”=””, “radio”=””, “vlanId”="",
“sessionDuration”="", “txBytes”=””, “rxBytes”=””, “rssi”=””,
“receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=”” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] session logout.

Description

This event occurs when a client session is logged out.

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Events Types
Client Events

3rd party client join
NOTE: This event is not applicable for vSZ-H.
Table 298. 3rd party client join event
Event

3rd party client join

Event Type

3rdPtyClientJoin

Event Code

211

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] joined Zone [{zoneName}] on DP
[{dpName||dpMac}].

Description

This event occurs when a 3rd party client joins the AP zone session on
the data plane.

3rd party client inactivity timeout
NOTE: This event is not applicable for vSZ-H.
Table 299. 3rd party client inactivity timeout event
Event

3rd party client inactivity timeout

Event Type

3rdPtyClientInactivityTimeout

Event Code

212

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] joined Zone [{zoneName}] on DP
[{dpName||dpMac}].

Description

This event occurs when 3rd party client disconnects from an AP zone
session on the data plane due to inactivity.

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Events Types
Client Events

3rd party client authorization
NOTE: This event is not applicable for vSZ-H.
Table 300. 3rd party client authorization event
Event

3rd party client authorization

Event Type

3rdPtyClientAuthorization

Event Code

213

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd Party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName||dpMac}] was authorized.

Description

This event occurs when 3rd party client on AP zone session is
authorized.

3rd party client authorization failure
NOTE: This event is not applicable for vSZ-H.
Table 301. 3rd party client authorization failure event
Event

3rd party client authorization failure

Event Type

3rdPtyClientAuthorizationFailure

Event Code

214

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName||dpMac}] was not authorized.

Description

This event occurs when the 3rd party client on the AP zone session is
not authorized.

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Events Types
Client Events

3rd party client session expiration
NOTE: This event is not applicable for vSZ-H.
Table 302. 3rd party client session expiration event
Event

3rd party client session expiration

Event Type

3rdPtyClientSessionExpiration

Event Code

215

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName||dpMac}] exceeded the session time limit. Session
terminated.

Description

This event occurs when the 3rd party client on the AP zone exceeds the
session time limit, resulting in session termination.

3rd party client roaming
NOTE: This event is not applicable for vSZ-H.
Table 303. 3rd party client roaming event
Event

3rd party client roaming

Event Type

3rdPtyClientRoaming

Event Code

216

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

DataPlane [{dpName||dpMac}] detected 3rd party client
[{clientIP||clientMac}] in Zone [{zoneName}] on DP
[{dpName||fromDpMac}].

Description

This event occurs when the data plane detects a 3rd party client in the
AP zone.

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Events Types
Client Events

3rd party client session logout
NOTE: This event is not applicable for vSZ-H.
Table 304. 3rd party client session logout event
Event

3rd party client session logout

Event Type

3rdPtyClientSessionLogout

Event Code

217

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName||dpMac}] occurred session logout.

Description

This event occurs when 3rd party client on AP zone data plane occurs.
This results in a session logs out.

Client roaming disconnected
Table 305. Client roaming disconnected event
Event

Client roaming disconnected

Event Type

smartRoamDisconnect

Event Code

218

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "assoicationTime"="600", "wlanId"="xxxxx",
"userName"="xxxxx", "clientIP"="x.x.x.x","apName"="",
"apLocation"="", "username"="","osType"="", "radio"="",
"vlanId"=””,"sessionDuration"=””,"txBytes"=””, "rxBytes"=””, "rssi"="",
"receivedSignalStrength"="", "apGps"="", "hostname"="",
"encryption"="", "disconnectReason"="", "bssid"="",
"ni_rx_rssilo_cnt"="" , "ni_rx_tot_cnt"="" , "ns_rx_rssilo_cnt"="" ,
"ns_rx_tot_cnt"="" , "ni_tx_xput_lo_cnt"="" , "ni_tx_xput_lo_dur"="" ,
"Instantaneous rssi"="" , "Xput"="",“userId”=””uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to SmartRoam policy.

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Events Types
Client Events

Table 305. Client roaming disconnected event
Description

This event occurs when the client disconnects from the WLALN due to
a smart roam policy.

Client blocked
Table 306. Client blocked event
Event

Client blocked

Event Type

clientBlockByDeviceType

Event Code

219

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"deviceType"="xxxxx", "ssid"="xxxxx", "wlanId"="xxxxx",

Displayed on the web
interface

Client [{clientMac}] was recognized as [{deviceType}], and blocked by a
device policy in AP [{apMac}]

Description

This event occurs when a client is blocked by a device policy.

Client grace period
Table 307. Client grace period event
Event

Client grace period

Event Type

clientGracePeriod

Event Code

220

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] reconnects WLAN [{ssid}] on AP
[{apName&&apMac}] within grace period. No additional authentication
is required.

Description

This event occurs when the when the STa interface reconnects and
authorizes due to the grace period.

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Events Types
Client Events

Onboarding registration succeeded
Table 308. Onboarding registration succeeded event
Event

Onboarding registration succeeded

Event Type

onboardingRegistrationSuccess

Event Code

221

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid", “apLocation”=”xxxx”,
“groupName”=”xxxx”, “vlanId”=”xxxx”, “osType”=”xxxx”,
“userAgent”=”xxxx”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] of WLAN [{ssid}] on AP
[{apName&&apMac}] on boarding registration succeeded.

Description

This event occurs when the client on boarding registration is successful.

Onboarding registration failed
Table 309. Onboarding registration failed event
Event

Onboarding registration failed

Event Type

onboardingRegistrationFailure

Event Code

222

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid",“apLocation”=”xxxx”,
“groupName”=”xxxx”, “vlanId”=”xxxx”,
“osType”=”xxxx”,“userAgent”=”xxxx”,“reason”=”xxxxx”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] of WLAN [{ssid}] on AP
[{apName&&apMac}] on boarding registration failed because of
[{reason}].

Description

This event occurs when the client onboarding registration fails.

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Events Types
Client Events

Remediation succeeded
Table 310. Remediation succeeded event
Event

Remediation succeeded

Event Type

remediationSuccess

Event Code

223

Severity

Informational

Attribute

“remediationType”=“xxxxx”,“clientMac”=“xx:xx:xx:xx:xx:xx”,
“userName”=“xxxxx”, “userId”=“uuid”,“reason”=“xxxxx”

Displayed on the web
interface

Remediation of type [{remediationType}] finished successfully on client
[{clientIP||clientMac}] for user [{userName}].

Description

This event occurs when the client remediation is successful.

Remediation failed
Table 311. Remediation failed event
Event

Remediation failed

Event Type

remediationFailure

Event Code

224

Severity

Informational

Attribute

“remediationType”=“xxxxx”,“clientMac”=“xx:xx:xx:xx:xx:xx”,
“userName”=“xxxxx”, “userId”=“uuid”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] of WLAN [{ssid}] on AP
[{apName&&apMac}] on boarding registration failed because of
[{reason}].

Description

This event occurs when the client remediation fails.

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Events Types
Client Events

Force DHCP disconnected
Table 312. Force DHCP disconnected event
Event

Force DHCP disconnected

Event Type

forceDHCPDisconnect

Event Code

225

Severity

Informational

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx”, “clientMac”=“xx:xx:xx:xx:xx:xx”,
“ssid”=“xxxxx”, “bssid”=“”, “wlanId”=“xxxxx”,
"tenantUUID"="xxxxx",“clientIP”=“x.x.x.x”,”apName”=““,”vlanId”=,
"radio"="", “encryption”=““,

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to force-dhcp.

Description

This event occurs when the client disconnects by force from the dynamic
host configuration protocol.

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Cluster Events

Cluster Events
Following are the events related to clusters.

Cluster created successfully New node joined successfully

New node failed to join

Node removal completed

Node out of service

Node removal failed

Cluster in maintenance state Cluster back in service

Cluster backup completed

Cluster backup failed

Cluster restore completed

Cluster restore failed

Cluster node upgrade
completed

Entire cluster upgraded
successfully

Cluster upgrade failed

Cluster application stopped

Cluster application started

Cluster backup started

Cluster upgrade started

Cluster leader changed

Node bond interface down

Node bond interface up

Node IP address changed

Node physical interface down

Node physical interface up

Cluster node rebooted

NTP time synchronized

Cluster node shutdown

Cluster upload started

Cluster upload completed

Cluster upload failed

SSH tunnel switched

Cluster remove node started

Node back in service

Resync NTP Time

Disk usage exceed threshold

Cluster out of service

Initiated moving APs in node to a
new cluster

Configuration backup started

Configuration backup
succeeded

Configuration backup failed

Configuration restore
succeeded

Configuration restore failed

AP Certificate Expired

AP Certificate Updated

Node IPv6 address added

Node IPv6 address deleted

Cluster created successfully
Table 313. Cluster created successfully event
Event

Cluster created successfully

Event Type

clusterCreatedSuccess

Event Code

801

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

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Cluster Events

Table 313. Cluster created successfully event
Displayed on the web
interface

Cluster [{clusterName}] created with node [{nodeName}]

Description

This event occurs when a cluster and a node are created.

New node joined successfully
Table 314. New node joined successfully event
Event

New node joined successfully

Event Type

newNodeJoinSuccess

Event Code

802

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

New node [{nodeName}] joined cluster [{clusterName}]

Description

This event occurs when a node joins a cluster session.

New node failed to join
Table 315. New node failed to join event
Event

New node failed to join

Event Type

newNodeJoinFailed

Event Code

803

Severity

Critical

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

New node [{nodeName}] failed to join cluster [{clusterName}]

Description

This event occurs when a node fails to join a cluster session. The
controller web interface displays the error message.

Auto Clearance

This event triggers the alarm 801, which is auto cleared by the event
code 802.

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Cluster Events

Node removal completed
Table 316. Node removal completed event
Event

Node removal completed

Event Type

removeNodeSuccess

Event Code

804

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] removed from cluster [{clusterName}]

Description

This event occurs when a node is removed from the cluster session.

Node removal failed
Table 317. Node removal failed event
Event

Node removal failed

Event Type

removeNodeFailed

Event Code

805

Severity

Major

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] failed to remove from cluster [{clusterName}].

Description

This event occurs when a node cannot be removed from the cluster.

Auto Clearance

This event triggers the alarm 802, which is auto cleared by the event
code 804.

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Cluster Events

Node out of service
Table 318. Node out of service event
Event

Node out of service

Event Type

nodeOutOfService

Event Code

806

Severity

Critical

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is out of service.
Reason:[{reason}].

Description

This event occurs when a node is out of service.

Auto Clearance

This event triggers the alarm 803, which is auto cleared by the event
code 835.

Cluster in maintenance state
Table 319. Cluster in maintenance state event
Event

Cluster in maintenance state

Event Type

clusterInMaintenanceState

Event Code

807

Severity

Critical

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

[{clusterName}] is in maintenance state

Description

This event occurs when a node is in a maintenance state.

Auto Clearance

This event triggers the alarm 804, which is auto cleared by the event
code 808.

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Cluster Events

Cluster back in service
Table 320. Cluster back in service event
Event

Cluster back in service

Event Type

clusterBackToInService

Event Code

808

Severity

Informational

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

[{clusterName}] is now in service

Description

This event occurs when a cluster is back in service.

Cluster backup completed
Table 321. Cluster backup completed event
Event

Cluster backup completed

Event Type

backupClusterSuccess

Event Code

809

Severity

Informational

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup completed

Description

This event occurs when a cluster backup is complete.

Cluster backup failed
Table 322. Cluster backup failed event
Event

Cluster backup failed

Event Type

backupClusterFailed

Event Code

810

Severity

Major

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup failed. Reason\:[{reason}].

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Cluster Events

Table 322. Cluster backup failed event
Description

This event occurs when a cluster backup fails.

Auto Clearance

This event triggers the alarm 805, which is auto cleared by the event
code 809.

Cluster restore completed
Table 323. Cluster restore completed event
Event

Cluster restore completed

Event Type

restoreClusterSuccess

Event Code

811

Severity

Informational

Attribute

"nodeName”=”xxx”, "clusterName"="xxx",

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] restore completed

Description

This event occurs when restoration of a node to a cluster is successful.

Cluster restore failed
Table 324. Cluster restore failed event
Event

Cluster restore failed

Event Type

restoreClusterFailed

Event Code

812

Severity

Major

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] restore failed. Reason\:[{reason}].

Description

This event occurs when restoration of a node in a cluster fails.

Auto Clearance

This event triggers the alarm 806, which is auto cleared by the event
code 811.

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Cluster Events

Cluster node upgrade completed
Table 325. Cluster node upgrade completed event
Event

Cluster node upgrade completed

Event Type

upgradeClusterNodeSuccess

Event Code

813

Severity

Informational

Attribute

clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, "fromVersion"="x.x",
"toVersion"="x.x"

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] upgraded from
[{fromVersion}] to [{toVersion}]

Description

This event occurs when version upgrade of a node is successful.

Entire cluster upgraded successfully
Table 326. Entire cluster upgraded successfully event
Event

Entire cluster upgraded successfully

Event Type

upgradeEntireClusterSuccess

Event Code

814

Severity

Informational

Attribute

clusterName”=”xxx”, "fromVersion"="x.x", "toVersion"="x.x"

Displayed on the web
interface

Cluster [{clusterName}] upgraded from [{fromVersion}] to [{toVersion}].

Description

This event occurs when version upgrade of a cluster is successful.

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Cluster Events

Cluster upgrade failed
Table 327. Cluster upgrade failed event
Event

Cluster upgrade failed

Event Type

upgradeClusterFailed

Event Code

815

Severity

Major

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, "fromVersion"="x.x", "toVersion"="x.x"

Displayed on the web
interface

Cluster [{clusterName}] could not be upgraded from [{fromVersion}] to
[{toVersion}]. Reason [{reason}].

Description

This event occurs when the version upgrade of a cluster fails.

Auto Clearance

This event triggers the alarm 807, which is auto cleared by the event
code 814.

Cluster application stopped
Table 328. Cluster application stopped event
Event

Cluster application stopped

Event Type

clusterAppStop

Event Code

816

Severity

Critical

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] stopped

Description

This event occurs when an application on node is stopped.

Auto Clearance

This event triggers the alarm 808, which is auto cleared by the event
code 817.

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Cluster Events

Cluster application started
Table 329. Cluster application started event
Event

Cluster application started

Event Type

clusterAppStart

Event Code

817

Severity

Informational

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] started

Description

This event occurs when an application on node starts.

Cluster backup started
Table 330. Cluster backup started event
Event

Cluster backup started

Event Type

clusterBackupStart

Event Code

818

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Starting backup in cluster[{clusterName}]...

Description

This event occurs when a backup for a node commences.

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Cluster Events

Cluster upgrade started
Table 331. Cluster upgrade started event
Event

Cluster upgrade started

Event Type

clusterUpgradeStart

Event Code

819

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”, “nodeMac”=”
xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Starting upgrade in cluster[{clusterName}]

Description

This event occurs when an upgrade for a node commences.

Cluster leader changed
Table 332. Cluster leader changed event
Event

Cluster leader changed

Event Type

clusterLeaderChanged

Event Code

820

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] promoted to leader

Description

This event occurs when a node is changed to a lead node.

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Cluster Events

Node bond interface down
Table 333. Node bond interface down event
Event

Node bond interface down

Event Type

nodeBondInterfaceDown

Event Code

821

Severity

Major

Attribute

“nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
is down.

Description

This event occurs when the network interface of a node is down.

Auto Clearance

This event triggers the alarm 809, which is auto cleared by the event
code 822.

Node bond interface up
Table 334. Node bond interface up event
Event

Node bond interface up

Event Type

nodeBondInterfaceUp

Event Code

822

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,
“ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
is up.

Description

This event occurs when the network interface of a node is up.

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Cluster Events

Node IP address changed
Table 335. Node IP address changed event
Event

Node IP address changed

Event Type

nodeIPChanged

Event Code

823

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”,
“ip”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

IP address of network interface [{networkInterface||ifName}] on node
[{nodeName}] changed to [{ip}].

Description

This event occurs when the node’s network interface IP address
changes.

Node physical interface down
Table 336. Node physical interface down event
Event

Node physical interface down

Event Type

nodePhyInterfaceDown

Event Code

824

Severity

Critical

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] is down.

Description

This event occurs when the node’s physical interface is down.

Auto Clearance

This event triggers the alarm 810, which is auto cleared by the event
code 825.

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Cluster Events

Node physical interface up
Table 337. Node physical interface up event
Event

Node physical interface up

Event Type

nodePhyInterfaceUp

Event Code

825

Severity

Informational

Attribute

“nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] is up.

Description

This event occurs when the node’s physical interface is up.

Cluster node rebooted
Table 338. Cluster node rebooted event
Event

Cluster node rebooted

Event Type

nodeRebooted

Event Code

826

Severity

Major

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,
“clusterName”=”xxx”,

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] rebooted

Description

This event occurs when the node, belonging to a cluster reboots.

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Cluster Events

NTP time synchronized
Table 339. NTP time synchronized event
Event

NTP time synchronized

Event Type

ntpTimeSynched

Event Code

827

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Date and time settings on node [{nodeName}] synchronized with NTP
server

Description

This event occurs when the date and time settings of a node
synchronizes with the NTP server.

Cluster node shutdown
Table 340. Cluster node shutdown event
Event

Cluster node shutdown

Event Type

nodeShutdown

Event Code

828

Severity

Major

Attribute

“nodeName"="xxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Node [{nodeName}] has been shut down

Description

This event occurs when the node is shut down.

Auto Clearance

This event triggers the alarm 813, which is auto cleared by the event
code 826.

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Cluster Events

Cluster upload started
Table 341. Cluster upload started event
Event

Cluster upload started

Event Type

clusterUploadStart

Event Code

830

Severity

Informational

Attribute

"clusterName"=”xxx”

Displayed on the web
interface

Starting upload in cluster [{clusterName}].

Description

This event occurs when the cluster upload process starts.

Cluster upload completed
Table 342. Cluster upload completed event
Event

Cluster upload completed

Event Type

uploadClusterSuccess

Event Code

831

Severity

Informational

Attribute

"clusterName"=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] upload completed

Description

This event occurs when the cluster upload process is successful.

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Cluster Events

Cluster upload failed
Table 343. Cluster upload failed event
Event

Cluster upload failed

Event Type

uploadClusterFailed

Event Code

832

Severity

Major

Attribute

"clusterName"=”xxx”, "reason"=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] upload failed. Reason [{reason}]

Description

This event occurs when the cluster upload process fails.

SSH tunnel switched
Table 344. SSH tunnel switched event
Event

SSH tunnel switched

Event Type

sshTunnelSwitched

Event Code

833

Severity

Major

Attribute

"clusterName"="xx", "nodeName"="xx",
"nodeMac"="xx.xx.xx.xx.xx.xx", "wsgMgmtIp"="xx.xx.xx.xx",
"status"="ON->OFF", "sourceBladeUUID"="054ee469"

Displayed on the web
interface

Node [{nodeName}] SSH tunnel switched [{status}]

Description

This event occurs when the SSH tunnel is switched.

Cluster remove node started
Table 345. Cluster remove node started event
Event

Cluster remove node started

Event Type

removeNodeStarted

Event Code

834

Severity

Informational

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Cluster Events

Table 345. Cluster remove node started event
Attribute

"clusterName"=”xxx”, "nodeName" =”xxx”,
"nodeMac"=”xx:xx:xx:xx:xx”

Displayed on the web
interface

Start to remove node [{nodeName}] from cluster [{clusterName}]

Description

This event occurs when the node start is removed.

Node back in service
Table 346. Node back in service event
Event

Node back in service

Event Type

nodeBackToInService

Event Code

835

Severity

Informational

Attribute

"clusterName"="xx", "nodeName" =”xxx”, "nodeMac"=”xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is in service

Description

This event occurs when a node status changes to 'in service'.

Resync NTP Time
Table 347. Resync NTP Time event
Event

Resync NTP Time

Event Type

resyncNTPTime

Event Code

837

Severity

Informational

Attribute

"nodeName"="xx", "status"="xx"

Displayed on the web
interface

Node [{nodeName}] resyncs time from [{status}].

Description

This event occurs when cluster time is not synchronized.

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Cluster Events

Disk usage exceed threshold
Table 348. Disk usage exceed threshold
Event

Disk usage exceed threshold

Event Type

diskUsageExceed

Event Code

838

Severity

Critical

Attribute

"nodeName"="xx", "status"="xx"

Displayed on the web
interface

The disk usage of node [{nodeName}] is over {status}%.

Description

This event occurs when the disk usage exceeds the threshold limit of
96%. For event 838, the threshold is 95%.

Cluster out of service
Table 349. Cluster out of service event
Event

Cluster out of service

Event Type

clusterOutOfService

Event Code

843

Severity

Critical

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] is out of service.

Description

This event occurs when the cluster is out of service.

Auto Clearance

This event triggers the alarm 843, which is auto cleared by the event
code 808.

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Cluster Events

Initiated moving APs in node to a new cluster
Table 350. Initiated moving APs in node to a new cluster event
Event

Initiated moving APs in node to a new cluster

Event Type

clusterInitiatedMovingAp

Event Code

844

Severity

Informational

Attribute

"nodeName"="xxx"
"clusterName"="xxx"

Displayed on the web
interface

Initiated moving APs in node [{nodeName}] of cluster [{clusterName}] to
a new cluster.

Description

This event occurs when the command to move the APs in the node to
another cluster is received.

Configuration backup started
Table 351. Configuration backup started event
Event

Configuration backup started

Event Type

clusterCfgBackupStart

Event Code

860

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup is started.

Description

This event occurs when cluster configuration backup starts.

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Cluster Events

Configuration backup succeeded
Table 352. Configuration backup succeeded
Event

Configuration backup succeeded

Event Type

clusterCfgBackupSuccess

Event Code

861

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup succeeded.

Description

This event occurs when cluster backup configuration is successful.

Configuration backup failed
Table 353. Configuration backup failed event
Event

Configuration backup failed

Event Type

clusterCfgBackupFailed

Event Code

862

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup succeeded.

Description

This event occurs when backup configuration fails.

Auto Clearance

This event triggers the alarm 862, which is auto cleared by the event
code 861.

Configuration restore succeeded
Table 354. Configuration restore succeeded event
Event

Configuration restore succeeded

Event Type

clusterCfgRestoreSuccess

Event Code

863

Severity

Informational

Attribute

"clusterName"="xxx"

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Cluster Events

Table 354. Configuration restore succeeded event
Displayed on the web
interface

Cluster [{clusterName}] configuration restore succeeded.

Description

This event occurs when the cluster restore configuration is successful.

Configuration restore failed
Table 355. Configuration restore failed event
Event

Configuration restore failed

Event Type

clusterCfgRestoreFailed

Event Code

864

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore failed.

Description

This event occurs when the restore configuration fails.

Auto Clearance

This event triggers the alarm 864, which is auto cleared by the event
code 863.

AP Certificate Expired
Table 356. AP Certificate Expired event
Event

AP Certificate Expired

Event Type

apCertificateExpire

Event Code

865

Severity

Critical

Attribute

"count"="XXX"

Displayed on the web
interface

[{count}] APs need to update their certificates.

Description

This event occurs when the AP certificate expires.

Auto Clearance

This event triggers the alarm 865, which is auto cleared by the event
code 866.

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Cluster Events

AP Certificate Updated
Table 357. AP Certificate Updated event
Event

AP Certificate Updated

Event Type

apCertificateExpireClear

Event Code

866

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Clear AP certificate expiration alarm.

Description

This event occurs when the AP certificates are updated.

Node IPv6 address added
Table 358. Node IPv6 address added event
Event

Node IPv6 address added

Event Type

nodeIPv6Added

Event Code

2501

Severity

Informational

Attribute

“nodeMac”=“xxx”, “ifName”=“ xx:xx:xx:xx:xx:xx”,
“ip”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
added IPv6 address [{ip}].

Description

This event occurs when the node adds the IPv6 address.

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Cluster Events

Node IPv6 address deleted
Table 359. Node IPv6 address deleted event
Event

Node IPv6 address deleted

Event Type

nodeIPv6Deleted

Event Code

2502

Severity

Informational

Attribute

“nodeMac”=“xxx”, “ifName”=“ xx:xx:xx:xx:xx:xx”,
“ip”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
deleted IPv6 address [{ip}].

Description

This event occurs when the node deletes the IPv6 address.

NOTE: Refer to Cluster Alarms.

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Configuration Events

Configuration Events
Following are the events related to configuration.
• Configuration updated
• Configuration update failed
• Configuration receive failed
• Incorrect flat file configuration

Configuration updated
Table 360. Configuration updated event
Event

Configuration updated

Event Type

cfgUpdSuccess

Event Code

1007

Severity

Informational

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" , "srcProcess"="cnr", "realm"="NA"
"processName"="aut" "SCGMgmtIp"="x.x.x.x" "cause"="xx"

Displayed on the web
interface

Configuration [{cause}] applied successfully in [{processName}] process
at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the configuration notification receiver (CNR)
process successfully applies the configuration to the modules.

Configuration update failed
Table 361. Configuration update failed event
Event

Configuration update failed

Event Type

cfgUpdFailed

Event Code

1008

Severity

Debug

Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff" , "srcProcess"="cnr" "realm"="NA"
"processName"="aut" "SCGMgmtIp"="x.x.x.x" "cause"="xx"

Displayed on the web
interface

Failed to apply configuration [{cause}] in [{processName}] process at
{produce.short.name} [{SCGMgmtIp}].

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Configuration Events

Table 361. Configuration update failed event
Description

This event occurs when the CNR receives an error or negative
acknowledgment when applying the configuration settings to the
module. Possible cause is that a particular process/module is down.

Configuration receive failed
Table 362. Configuration receive failed event
Event

Configuration receive failed

Event Type

cfgRcvFailed

Event Code

1009

Severity

Debug

Attribute

"ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”cnr” “realm”=”NA”
"SCGMgmtIp"="x.x.x.x", “cause”=”xx”

Displayed on the web
interface

Failed to fetch configuration [{cause}] by CNR in {produce.short.name}
[{SCGMgmtIp}].

Description

This event occurs when the CNR receives an error or negative
acknowledgment/improper/incomplete information from the
configuration change notifier (CCN).

Auto Clearance

This event triggers the alarm 1009, which is auto cleared by the event
code 1007.

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Configuration Events

Incorrect flat file configuration
Table 363. Incorrect flat file configuration event
Event

Incorrect flat file configuration

Event Type

incorrectFlatFileCfg

Event Code

1012

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut", "realm"="NA",
"SCGMgmtIp"="xxxx", "cause"="xxx”, "file"="xx”

Displayed on the web
interface

[{srcProcess}] detected an configuration parameter is incorrectly
configured in file [{file}] at {produce.short.name} [{SCGMgmtIp}].

Description

This event occurs when any flat file configuration parameter is not
semantically or syntactically correct.

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Data Plane Events

Data Plane Events
Following are the events related to data plane.
• Data plane discovered
• Data plane discovery failed
• Data plane configuration updated
• Data plane configuration update failed
• Data plane rebooted
• Data plane heartbeat lost
• Data plane IP address updated
• Data plane updated to a new control plane
• Data plane status update failed
• Data plane statistics update failed
• Data plane connected
• Data plane disconnected
• Data plane physical interface down
• Data plane physical interface up
• Data plane packet pool is under low water mark
• Data plane packet pool is under critical low water mark
• Data plane packet pool is above high water mark
• Data plane core dead
• Data plane process restarted

Data plane discovered
Table 364. Data plane discovered event
Event

Data plane discovered

Event Type

dpDiscoverySuccess (server side detect)

Event Code

501

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

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Data Plane Events

Table 364. Data plane discovered event
Displayed on the web
interface

Data plane [{dpName||dpMac}] sent a connection request to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane successfully connects to the
controller.

Data plane discovery failed
Table 365. Data plane discovery failed event
Event

Data plane discovery failed

Event Type

dpDiscoveryFail (detected on the server side)

Event Code

502

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] failed to send a discovery request to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to connect to the controller.

Data plane configuration updated
Table 366. Data plane configuration updated event
Event

Data plane configuration updated

Event Type

dpConfUpdated

Event Code

504

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "configID"= "123456781234567"

Displayed on the web
interface

Data plane [{dpName||dpMac}] updated to configuration [{configID}].

Description

This event occurs when the data plane configuration is updated.

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Data Plane Events

Data plane configuration update failed
Table 367. Data plane configuration update failed event
Event

Data plane configuration update failed

Event Type

dpConfUpdateFailed

Event Code

505

Severity

Major

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “configID”=” 123456781234567”

Displayed on the web
interface

Data plane [{dpName||dpMac}] failed to update to configuration
[{configID}]

Description

This event occurs when the data plane configuration update fails.

Auto Clearance

This event triggers the alarm 501, which is auto cleared by the event
code 504.

Data plane rebooted
Table 368. Data plane rebooted event
Event

Data plane rebooted

Event Type

dpReboot (server side detect)

Event Code

506

Severity

Minor

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpMac}] rebooted

Description

This event occurs when the data plane is rebooted.

Data plane heartbeat lost
Table 369. Data plane heartbeat lost event
Event

Data plane heartbeat lost

Event Type

dpLostConnection (detected on the server side)

Event Code

507

Severity

Informational

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Data Plane Events

Table 369. Data plane heartbeat lost event
Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpMac}] heartbeat lost.

Description

This event occurs when the data plane heartbeat lost.

Auto Clearance

This event triggers the alarm 502, which is auto cleared by the event
code 512.

Data plane IP address updated
Table 370. Data plane IP address updated event
Event

Data plane IP address updated

Event Type

dpIPChanged

Event Code

508

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpMac}] IP address changed

Description

This event occurs when the IP address of the data plane is modified.

Data plane updated to a new control plane
Table 371. Data plane updated to a new control plane event
Event

Data plane updated to a new control plane

Event Type

dpChangeControlBlade

Event Code

509

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “oldwsgIP”=”xxx.xxx.xxx.xxx”,
“newwsgIP”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] switched from {produce.short.name}
[{oldCpName||oldWsgIP}] to [{cpName||newWsgIP}].

Description

This event occurs when the data plane connects to a new controller
instance.

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Data Plane Events

Data plane status update failed
Table 372. Data plane status update failed event
Event

Data plane status update failed

Event Type

dpUpdateStatusFailed

Event Code

510

Severity

Minor

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] failed to update its status to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to update its status on the
controller.

Data plane statistics update failed
Table 373. Data plane statistics update failed event
Event

Data plane statistics update failed

Event Type

dpUpdateStatisticFailed

Event Code

511

Severity

Minor

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] failed to update its statistics to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to update statistics to the
controller.

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Data Plane Events

Data plane connected
Table 374. Data plane connected event
Event

Data plane connected

Event Type

dpConnected

Event Code

512

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] connected to {produce.short.name}
[{cpName||wsgIP}].

Description

This event occurs when the data plane connects to the controller.

Data plane disconnected
Table 375. Data plane disconnected event
Event

Data plane disconnected

Event Type

dpDisconnected

Event Code

513

Severity

Critical

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] disconnected from
{produce.short.name} {cpName||wsgIP}].

Description

This event occurs when the data plane disconnects from the controller.

Auto Clearance

This event triggers the alarm 503, which is auto cleared by the event
code 512.

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Data Plane Events

Data plane physical interface down
Table 376. Data plane physical interface down event
Event

Data plane physical interface down

Event Type

dpPhyInterfaceDown

Event Code

514

Severity

Critical

Attribute

“portID”=”xx”, “dpMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpMac}] is down.

Description

This event occurs when the network link of the data plane is down.

Auto Clearance

This event triggers the alarm 504, which is auto cleared by the event
code 515.

Data plane physical interface up
Table 377. Data plane physical interface up event
Event

Data plane physical interface up

Event Type

dpPhyInterfaceUp

Event Code

515

Severity

Informational

Attribute

“portID”=”xx”, “dpMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpMac}] is up.

Description

This event occurs when the network link of the data plane is UP.

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Data Plane Events

Data plane packet pool is under low water mark
Table 378. Data plane packet pool is under low water mark event
Event

Data plane packet pool is under low water mark

Event Type

dpPktPoolLow

Event Code

516

Severity

Major

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpMac}] is under low-water mark.

Description

This event occurs when the data core packet pool is below the water
mark level.

Auto Clearance

This event triggers the alarm 516, which is auto cleared by the event
code 518.

Data plane packet pool is under critical low water mark
Table 379. Data plane's packet pool is under critical low water mark event
Event

Data plane packet pool is under critical low water mark

Event Type

dpPktPoolCriticalLow

Event Code

517

Severity

Critical

Attribute

dpMac="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpMac}] is under critical low-water
mark.

Description

This event occurs when the data core packet pool reaches the critical
water mark level.

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Data Plane Events

Data plane packet pool is above high water mark
Table 380. Data plane packet pool is above high water mark event
Event

Data plane packet pool is above high water mark

Event Type

dpPktPoolRecover

Event Code

518

Severity

Informational

Attribute

dpMac="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpMac}] is above high-water mark

Description

This event occurs when the data core packet pool is higher than the
water mark level.

Data plane core dead
Table 381. Data plane core dead event
Event

Data plane core dead

Event Type

dpCoreDead

Event Code

519

Severity

Critical

Attribute

dpMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName||dpMac}] is dead data core.

Description

This event occurs when one or multiple data core packet pool is lost /
dead.

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Data Plane Events

Data plane process restarted
Table 382. Data plane process restarted event
Event

Data plane process restarted

Event Type

dpProcessRestart

Event Code

520

Severity

Major

Attribute

dpMac="xx:xx:xx:xx:xx:xx", processName="xxxx"

Displayed on the web
interface

[{processName}] on data plane [{dpMac}] is restarted.

Description

This event occurs when a process in the data plane restarts since it fails
to pass the health check.

•

NOTE: Refer to Data Plane Alarms.

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Events Types
DHCP Events

DHCP Events
NOTE: This event is not applicable for vSZ-H.
Following are the events related to DHCP (Dynamic Host Configuration Protocol).
• DHCP inform received
• DHCP dcln received

DHCP inform received
Table 383. DHCP inform received event
Event

DHCP inform received

Event Type

dhcpInfmRcvd

Event Code

1238

Severity

Informational

Attribute

"mvnoId"=NA "wlanId"=NA,"zoneId"="NA"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="dhcp","realm"="NA" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

DHCP Inform was received by {produce.short.name} [{SCGMgmtIp}]
from UE [{ueMacAddr}]

Description

This event occurs when the controller receives the DHCP information.

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DHCP Events

DHCP dcln received
Table 384. DHCP dcln received event
Event

DHCP dcln received

Event Type

dhcpDclnRcvd

Event Code

1239

Severity

Major

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut","realm"="NA"
"ueMacAddr"="bb:aa:dd:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

DHCP Decline was received by {produce.short.name} [{SCGMgmtIp}]
from UE [{ueMacAddr}]

Description

This event occurs when the controller receives the DHCP declined
message. The GTP (GPRS Tunneling Protocol) tunnel is deleted and
recreated.

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Events Types
GA Interface Events

GA Interface Events
NOTE: This section is not applicable for vSZ-H.
Following are the events related to the GA interface (CDRs and GTP').
• Connection to CGF failed
• CGF keep alive not responded
• CDR transfer succeeded
• CDR transfer failed
• CDR generation failed

Connection to CGF failed
Table 385. Connection to CGF failed event
Event

Connection to CGF failed

Event Type

cnxnToCgfFailed

Event Code

1610

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="NA", "radSrvrIp"="7.7.7.7" "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Connection with CGF [{cgfSrvrIp}] from RADServerIP [{radSrvrIp}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when channel interface processor (CIP) or GPRS
tunneling protocol prime (GTPP) stack detects a connection loss to the
charging gateway function (CGF server.

Auto Clearance

This event triggers the alarm 1610, which is auto cleared by the event
code 1613.

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GA Interface Events

CGF keep alive not responded
Table 386. CGF keep alive not responded event
Event

CGF keep alive not responded

Event Type

cgfKeepAliveNotResponded

Event Code

1612

Severity

Informational

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="NA","radSrvrIp"="7.7.7.7" "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Heartbeat missed between RAD Server [{radSrvrIp}] and CGF Server
[{cgfSrvrIp}] in {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when channel interface processor does not receive
an acknowledgment for a keep alive request.

CDR transfer succeeded
Table 387. CDR transfer succeeded event
Event

CDR transfer succeeded

Event Type

cdrTxfrSuccessful

Event Code

1613

Severity

Debug

Attribute

"mvnoId"=12 "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="wlan.3gppnetwork.org" "radSrvrIp"="7.7.7.7"
"cgfSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CDR Transfer successful from RAD Server [{radSrvrIp}] to CGF
[{cgfSrvrIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the call details record is successfully transferred.

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GA Interface Events

CDR transfer failed
Table 388. CDR transfer failed event
Event

CDR transfer failed

Event Type

cdrTxfrFailed

Event Code

1614

Severity

Major

Attribute

“mvnoId”=”2” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”cip”
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org"
“radSrvrIp”=”7.7.7.7” "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2" “cause”=””

Displayed on the web
interface

CDR Transfer failed from RAD Server [{radSrvrIp}] to CGF [{cgfSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the call detail record transfers fails.

CDR generation failed
Table 389. CDR generation failed event
Event

CDR generation failed

Event Type

cdrGenerationFailed

Event Code

1615

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="wlan.3gppnetwork.org" "radSrvrIp"="7.7.7.7"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Failed to generate CDR by RAD Server [{radSrvrIp}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the controller cannot format/generate the call
detail records.

NOTE: Refer to GA Interface Alarms.

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Events Types
Gn/S2a Interface Events

Gn/S2a Interface Events
NOTE: This event is not applicable for vSZ-H.
Following are the events related to Gn/S2a interface.

GGSN restarted

GGSN not reachable

Echo response not received

GGSN not resolved

PDP context established

PDP create failed

PDP update by HLR succeeded PDP update by HLR failed

PDP update by roaming
succeeded

PDP update by roaming failed

PDP update by GGSN failed

PDP update by GGSN
succeeded

PDP delete by TTG succeeded PDP delete by TTG failed

PDP delete by GGSN
succeeded

PDP delete by GGSN failed

IP assigned

IP not assigned

Unknown UE

PDP update success COA

PDP update fail COA

PDNGW could not be resolved PDNGW version not
supported

Associated PDNGW down

Create session response failed

Decode failed

Modify bearer response failed

Delete session response failed

Delete bearer request failed

Update bearer request failed

CGF server not configured

GGSN restarted
Table 390. GGSN restarted event
Event

GGSN restarted

Event Type

ggsnRestarted

Event Code

1210

Severity

Major

Attribute

"mvnoId"="12", "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm" "realm"="NA" "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}]
(GTPC-IP [{gtpcIp}]) is restarted

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Gn/S2a Interface Events

Table 390. GGSN restarted event
Description

This event occurs when GPRS protocol control plane receives a new
recovery value.

GGSN not reachable
Table 391. GGSN not reachable event
Event

GGSN not reachable

Event Type

ggsnNotReachable

Event Code

1211

Severity

Major

Attribute

"mvnoId"="12","ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm","realm"="NA", "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} (GTPC-IP
[{gtpcIp}]) is not reachable

Description

This event occurs when echo request is timed out.

Echo response not received
Table 392. Echo response not received event
Event

Echo response not received

Event Type

echoRspNotRcvd

Event Code

1212

Severity

Informational

Attribute

"mvnoId"="12", "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm" "realm"="NA" "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2”

Displayed on the web
interface

GGSN [{ggsnIp}] did not respond to Echo Request from
{produce.short.name} (GTPC-IP [{gtpcIp}]) is not reachable

Description

This event occurs when GPRS protocol control plane does not receive
an acknowledgment for the single echo request.

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Gn/S2a Interface Events

GGSN not resolved
Table 393. GGSN not resolved event
Event

GGSN not resolved

Event Type

ggsnNotResolved

Event Code

1215

Severity

Major

Attribute

"mvnoId"="12", "wlanId"="1","zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

Failed to resolve GGSN from APN [{apn}] for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}]

Description

This even occurs when access point name is unable to resolve to
gateway GPRS support node.

PDP context established
Table 394. PDP context established event
Event

PDP context established

Event Type

pdpCtxtEstablished

Event Code

1216

Severity

Debug

Attribute

"mvnoId"=12,"wlanId"=1 "zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

PDP context created for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when packet data protocol is established.

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Gn/S2a Interface Events

PDP create failed
Table 395. PDP create failed event
Event

PDP create failed

Event Type

crtPdpFailed

Event Code

1217

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

PDP context create failed for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]. Cause [{cause}]

Description

This event occurs when create packet data protocol fails.

PDP update by HLR succeeded
Table 396. PDP update by HLR succeeded event
Event

PDP update by HLR succeeded

Event Type

initPdpUpdSuccHlr

Event Code

1218

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "hlrEvent"=""

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of
[hlrEvent] from HLR

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Table 396. PDP update by HLR succeeded event
Description

This event occurs when packet data protocol context is updated
successfully. Update is initiated by tunneling termination gateway (TTG)
control plane as a result of the home location register (HLR) initiation.

PDP update by HLR failed
Table 397. PDP update by HLR failed event
Event

PDP update by HLR failed

Event Type

initPdpUpdFailureHlr

Event Code

1219

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"
"hlrEvent"=""

Displayed on the web
interface

PDP context update initiated because of HLR Event [{hlrEvent}] failed
for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}]. Failure Cause [{cause}]

Description

This event occurs when update packet data protocol fails. Update is
initiated by TTG control plane as a result of HLR initiation.

PDP update by roaming succeeded
Table 398. PDP update by roaming succeeded event
Event

PDP update by roaming succeeded

Event Type

initPdpUpdSuccRoam

Event Code

1220

Severity

Debug

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Table 398. PDP update by roaming succeeded event
Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of UE
Roaming

Description

This event occurs when packet data protocol context is updated
successfully. Update is initiated by TTG control plane as a result of user
equipment.

PDP update by roaming failed
Table 399. PDP update by roaming failed event
Event

PDP update by roaming failed

Event Type

initPdpUpdFailureRoam

Event Code

1221

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

PDP context update initiated because of UE Roaming failed for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}] Failure Cause [{cause}]

Description

This event occurs when the packet data protocol update fails. This is
initiated by TTG control plane as a result of user equipment.

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PDP update by GGSN succeeded
Table 400. PDP update by GGSN succeeded event
Event

PDP update by GGSN succeeded

Event Type

recvPdpUpdSuccGgsn

Event Code

1222

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

GGSN initiated; PDP context updated for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when packet data protocol is updated successfully,
which is initiated by the GGSN.

PDP update by GGSN failed
Table 401. PDP update by GGSN failed event
Event

PDP update by GGSN failed

Event Type

recvPdpUpdFailureGgsn

Event Code

1223

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”=”NA" “gtpcIp”=”5.5.5.5” "ggsnIp"="10.10.10.10"
“ueMacAddr”=”NA” “ueImsi”=”NA” "apn"="NA"
"SCGMgmtIp"="2.2.2.2" “cause”=”cause of error”

Displayed on the web
interface

GGSN initiated; PDP context update received from IP [{ggsnIp}] at
{produce.short.name} [{SCGMgmtIp}] is failed. Cause [{cause}]

Description

This event occurs when the packet data protocol update fails.

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PDP delete by TTG succeeded
Table 402. PDP delete by TTG succeeded event
Event

PDP delete by TTG succeeded

Event Type

initPdpDelSucc

Event Code

1224

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

{produce.short.name} initiated; PDP context deleted for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when packet data protocol delete is successful.

PDP delete by TTG failed
Table 403. PDP delete by TTG failed event
Event

PDP delete by TTG failed

Event Type

initPdpDelFailure

Event Code

1225

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

{produce.short.name} initiated; PDP context delete failed for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}]. Cause [{cause}]

Description

This event occurs when packet data protocol delete fails.

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PDP delete by GGSN succeeded
Table 404. PDP delete by GGSN succeeded event
Event

PDP delete by GGSN succeeded

Event Type

recvPdpDelSucc

Event Code

1226

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

GGSN initiated; PDP context deleted for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when packet data protocol delete is successful, as
initiated by the GGSN.

PDP delete by GGSN failed
Table 405. PDP delete by GGSN failed event
Event

PDP delete by GGSN failed

Event Type

recvPdpDelFailure

Event Code

1227

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”=”NA" “gtpcIp”=”5.5.5.5” "ggsnIp"="10.10.10.10"
“ueMacAddr”=”NA” “ueImsi”=”NA” "apn"="NA"
"SCGMgmtIp"="2.2.2.2" “cause”=”cause of error”

Displayed on the web
interface

GGSN initiated; PDP context delete received from IP [{ggsnIp}] at
{produce.short.name} [{SCGMgmtIp}] is failed. Cause [{cause}].

Description

This event occurs when delete packet data protocol fails. Delete is
initiated by GGSN.

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IP assigned
Table 406. IP assigned event
Event

IP assigned

Event Type

ipAssigned

Event Code

1229

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] was assigned IP
[{ueIpAddr}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when IP address is assigned to the user equipment.
This event is applicable for TTG/PDG sessions only.

IP not assigned
Table 407. IP not assigned event
Event

IP not assigned

Event Type

ipNotAssigned

Event Code

1230

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

IP could not be assigned to UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because
[{cause}]

Description

This event occurs when the IP address is not assigned to user euipment.
This event is applicable for TTG/PDG sessions only.

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Unknown UE
Table 408. Unknown UE event
Event

Unknown UE

Event Type

unknownUE

Event Code

1231

Severity

Minor

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"cause"="Subscriber Info Not Found" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Received request from un-known UE [{ueMacAddr}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when TTG control plane receives either a DHCP
message or a trigger from data plane. It is unable to find the user
equipment in the session context.

PDP update success COA
Table 409. PDP update success COA event
Event

PDP update success COA

Event Type

pdpUpdSuccCOA

Event Code

1244

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "aaaSrvrIp"="5.5.5.5"

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of COA
from AAA server [{aaaSrvrIp}]

Description

This event occurs when the packet data protocol update is successful
when initiating the update process based on the change of authorization
received from the external AAA server.

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PDP update fail COA
Table 410. PDP update fail COA event
Event

PDP update fail COA

Event Type

pdpUpdFailCOA

Event Code

1245

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "aaaSrvrIp"="5.5.5.5"
"cause"="cause of error"

Displayed on the web
interface

PDP context update initiated because of COA from AAA server [{gtpcIp}]
failed for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}]. Failure Cause [{cause}].

Description

This event occurs when the packet data protocol update fails when
initiating the update process based on the change of authorization
received from the external AAA server.

PDNGW could not be resolved
Table 411. PDNGW could not be resolved event
Event

PDNGW could not be resolved

Event Type

pdnGwNotResolved

Event Code

1950

Severity

Critical

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "apn"="ruckus.com"

Displayed on the web
interface

[{srcProcess}] APN [{apn}] could not be resolved on
{produce.short.name} [{SCGMgmtIp}], with username
[{ueImsi}@{realm}]

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Table 411. PDNGW could not be resolved event
Description

This event occurs when the access point name is unable to resolve to
PDN GW.

PDNGW version not supported
Table 412. PDNGW version not supported event
Event

PDNGW version not supported

Event Type

pdnGwVersionNotSupportedMsgReceived

Event Code

1952

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii""ueImsi"="12345","ueMsisdn"="987
87" "APN"="ruckus.com", “pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Version not supported message received from PDN GW
with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the version is not supported for messages
received from PDN GW.

Associated PDNGW down
Table 413. Associated PDNGW down event
Event

Associated PDNGW down

Event Type

pdnGwAssociationDown

Event Code

1953

Severity

Critical

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Association with PDN GW with IP [{pgwIp}] from
{produce.short.name} [{SCGMgmtIp}] down

Description

This event occurs when the association with PDN GW is down due to
echo request time out or it fails to send messages to PDN GW.

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Create session response failed
Table 414. Create session response failed event
Event

Create session response failed

Event Type

createSessionResponseFailed

Event Code

1954

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Create Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when create session response from PDN GW fails
with a cause.

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Decode failed
Table 415. Decode failed event
Event

Decode failed

Event Type

decodeFailed

Event Code

1955

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Decode of message received from PDN GW with IP
[{pgwIp}] on {produce.short.name} [{SCGMgmtIp}] failed

Description

This event occurs when decoding of messages received from PDN GW
fails.

Modify bearer response failed
Table 416. Modify bearer response failed event
Event

Modify bearer response failed

Event Type

modifyBearerResponseFailed

Event Code

1956

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787", "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Modify Bearer Response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when modify bearer response from PDN GW fails with
a cause.

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Delete session response failed
Table 417. Delete session response failed event
Event

Delete session response failed

Event Type

deleteSessionResponseFailed

Event Code

1957

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Delete Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when the delete session response from PDN GW fails.

Delete bearer request failed
Table 418. Delete bearer request failed event
Event

Delete bearer request failed

Event Type

deleteBearerRequestFailed

Event Code

1958

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com",“cause”=””,“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Delete Bearer Request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

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Table 418. Delete bearer request failed event
Description

This event occurs when the delete bearer request from PDN GW fails
with decode error.

Update bearer request failed
Table 419. Update bearer request failed event
Event

Update bearer request failed

Event Type

updateBearerRequestFailed

Event Code

1959

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com",“cause”=””,“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Update bearer request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when the update bearer request fails with a decode
error.

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CGF server not configured
Table 420. CGF server not configured event
Event

CGF server not configured

Event Type

cgfServerNotConfigured

Event Code

1960

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="CIP"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"=ruckus.com "cgfSrvrIp" = "1.1.1.1",
“ggsnIp”=”10.10.10.10”

Displayed on the web
interface

CGF server IP [{cgfSrvrIp}] received from PDN GW/GGSN with IP
[{ggsnIp}] on {produce.short.name} [{SCGMgmtIp}] is not configured

Description

This event occurs when the IP address of the charging gateway function
server received from GGSN/PDNGW is not configured in the controller
web interface.

NOTE: Refer to Gn/S2a Interface Alarms.

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Events Types
Gr Interface Event

Gr Interface Event
NOTE: This section is not applicable for vSZ-H.
Following are the events related to GR interface.
• Destination not reachable
• Destination available
• App server down
• App server inactive
• App server active
• Association establishment failed
• Association down
• Association up
• Send auth info success
• Auth info sending failed
• GPRS location update succeeded
• GPRS location update failed
• Insert sub data success
• Insert sub data failed
• Outbound routing failure
• Did allocation failure
• Restore data success
• Restore data failed

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Events Types
Gr Interface Event

Destination not reachable
Table 421. Destination not reachable event
Event

Destination not reachable

Event Type

destNotRecheable

Event Code

1618

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"pointCode"="1.1.1"

Displayed on the web
interface

Remote Point Code [{pointCode}] is unavailable

Description

This event occurs when the point code is unreachable due to a pause
indicator

Auto Clearance

This event triggers the alarm 1618, which is auto cleared by the event
code 1620.

Destination available
Table 422. Destination available event
Event

Destination available

Event Type

destAvailable

Event Code

1620

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"pointCode"="1.1.1"

Displayed on the web
interface

Remote Point Code [{pointCode}] is available

Description

This event occurs when the point code is available due to the resume
indicator.

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Gr Interface Event

App server down
Table 423. App server down event
Event

App server down

Event Type

appServerDown

Event Code

1623

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Down, Routing Context [{routingContext}], local
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is down from the
remote IP security protocol (IPSP) or controller.

Auto Clearance

This event triggers the alarm 1623, which is auto cleared by the event
code 1625.

App server inactive
Table 424. App server inactive event
Event

App server inactive

Event Type

appServerInactive

Event Code

1624

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Inactive, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is inactive from the
remote IPSP/controller.

Auto Clearance

This event triggers the alarm 1624, which is auto cleared by the event
code 1625.

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Events Types
Gr Interface Event

App server active
Table 425. App server active event
Event

App server active

Event Type

appServerActive

Event Code

1625

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Active, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is active from the
remote IPSP or signalling gateway (SG).

Association establishment failed
Table 426. Association establishment failed event
Event

Association establishment failed

Event Type

assocEstbFailed

Event Code

1626

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

Unable to establish SCTP association srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when it is unable to establish an association to the
controller/IPSP.

Auto Clearance

This event triggers the alarm 1626, which is auto cleared by the event
code 1628.

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Events Types
Gr Interface Event

Association down
Table 427. Association down event
Event

Association down

Event Type

assocDown

Event Code

1627

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

SCTP association DOWN srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when the stream control transmission protocol (SCTP)
association is down.

Auto Clearance

This event triggers the alarm 1627, which is auto cleared by the event
code 1628.

Association up
Table 428. Association up event
Event

Association up

Event Type

assocUp

Event Code

1628

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

SCTP association UP. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when the SCTP association is UP.

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Gr Interface Event

Send auth info success
Table 429. Send auth info success event
Event

Send auth info success

Event Type

sendAuthInfoSuccess

Event Code

1630

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-SendAuthInfo Operation successful from IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when authentication parameters are successfully
retrieved.

Auth info sending failed
Table 430. Auth info sending failed event
Event

Auth info sending failed

Event Type

sendAuthInfoFailed

Event Code

1631

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-SendAuthInfo Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when it fails to retrieve the authentication parameters.

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Gr Interface Event

GPRS location update succeeded
Table 431. GPRS location update succeeded event
Event

GPRS location update succeeded

Event Type

updateGprsLocSuccess

Event Code

1632

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-UpdateGprsLocation Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully updates the GPRS location
operation.

GPRS location update failed
Table 432. GPRS location update failed event
Event

GPRS location update failed

Event Type

updateGprsLocFailed

Event Code

1633

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-UpdateGprsLocation Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when the GPRS location update process fails.

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Events Types
Gr Interface Event

Insert sub data success
Table 433. Insert sub data success event
Event

Insert sub data success

Event Type

insertSubDataSuccess

Event Code

1634

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-InsertSubscriberData Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully inserts the subscriber data
operation.

Insert sub data failed
Table 434. Insert sub data failed event
Event

Insert sub data failed

Event Type

insertSubDataFailed

Event Code

1635

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="ASN decode error"

Displayed on the web
interface

MAP-InsertSubscriberData Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when it fails to insert the subscriber data operation

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Events Types
Gr Interface Event

Outbound routing failure
Table 435. Outbound routing failure event
Event

Outbound routing failure

Event Type

outboundRoutingFailure

Event Code

1636

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"operation"="updateGprsLocationReq" "hlrInstance"="
Vodafone_HLR" "ueImsi "=" 04844624203918"

Displayed on the web
interface

Unable to route [{operation}] for IMSI [{ueImsi}] to HLR [{hlrInstance}]

Description

This event occurs when it is unable to route transaction capabilities
application (TCAP) message to the destination.

Did allocation failure
Table 436. Did allocation failure event
Event

Did allocation failure

Event Type

didAllocationFailure

Event Code

1637

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"

Displayed on the web
interface

HIP unable to allocate new dialogue

Description

This event occurs when it is unable to allocate the dialogue identifier for
a new transaction. This indicates an overload condition.

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Events Types
Gr Interface Event

Restore data success
Table 437. Restore data success event
Event

Restore data success

Event Type

restoreDataSuccess

Event Code

1639

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-RestoreData Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully restores the data operation.

Restore data failed
Table 438. Restore data failed event
Event

Restore data failed

Event Type

restoreDataFailed

Event Code

1640

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi"="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-RestoreData Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when it fails to restore the data operation.

NOTE: Refer to GR Interface Alarms.

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Events Types
IPMI Events

IPMI Events
NOTE: This section is not applicable for vSZ-H.
Following are the events related to IPMIs.
ipmiVoltage

ipmiThempBB

ipmiThempFP

ipmiThempIOH

ipmiThempMemP

ipmiThempPS

ipmiThempP

ipmiThempHSBP

ipmiFan

ipmiPower

ipmiCurrent

ipmiFanStatus

ipmiPsStatus

ipmiDrvStatus

ipmiREVotage

ipmiREThempBB

ipmiREThempFP

ipmiREThempIOH

ipmiREThempMemP

ipmiREThempPS

ipmiREThempP

ipmiREThempHSBP

ipmiREFan

ipmiREPower

ipmiRECurrent

ipmiREFanStatus

ipmiREPsStatus

ipmiREDrvStatus

ipmiVoltage
Table 439. ipmiVoltage event
Event

ipmiVoltage

Event Type

ipmiVotage

Event Code

901

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}]

Description

This event occurs due to under /over voltage on the control plane.
Baseboard threshold temperatures are:
• Critical high - 660 C
• Non critical high - 610 C
• Non critical low - 100 C
• Critical low - 50 C

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Events Types
IPMI Events

Table 439. ipmiVoltage event
Auto Clearance

This event triggers the alarm 901, which is auto cleared by the event
code 926.

ipmiThempBB
Table 440. ipmiThempBB event
Event

ipmiThempBB

Event Type

ipmiThempBB

Event Code

902

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on controlplane [{nodeMac}]

Description

This event occurs when the baseboard temperature status is sent.
Baseboard threshold temperatures are in the range of 100 Celsius to
610 Celsius. The default threshold is 610C.

Auto Clearance

This event triggers the alarm 902, which is auto cleared by the event
code 927.

ipmiThempFP
Table 441. ipmiThempFP event
Event

ipmiThempFP

Event Type

ipmiThempFP

Event Code

903

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the front panel temperature status is sent. Front
panel threshold temperatures are in the range of 50 Celsius to 440
Celsius. The default threshold is 440C.

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Events Types
IPMI Events

Table 441. ipmiThempFP event
Auto Clearance

This event triggers the alarm 903, which is auto cleared by the event
code 928.

ipmiThempIOH
Table 442. ipmiThempIOH event
Event

ipmiThempIOH

Event Type

ipmiThempIOH

Event Code

904

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the chip set temperature status is sent. IOH
thermal margin threshold temperatures are in the range of -200 Celsius
to 50 Celsius. The default threshold is 50C.

Auto Clearance

This event triggers the alarm 904, which is auto cleared by the event
code 929.

ipmiThempMemP
Table 443. ipmiThempMemP event
Event

ipmiThempMemP

Event Type

ipmiThempMemP

Event Code

905

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the processor memory temperature status is
sent. Process 1 memory thermal margin threshold temperatures are in
the range of -200 Celsius to 50 Celsius. The default threshold is 50C.

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Events Types
IPMI Events

Table 443. ipmiThempMemP event
Auto Clearance

This event triggers the alarm 905, which is auto cleared by the event
code 930.

ipmiThempPS
Table 444. ipmiThempPS event
Event

ipmiThempPS

Event Type

ipmiThempPS

Event Code

906

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the power supply temperature status is sent.
Power supply 1 and power supply 2 threshold temperatures are in the
range of -200 Celsius to 50 Celsius. The default threshold is 50C.

Auto Clearance

This event triggers the alarm 906, which is auto cleared by the event
code 931.

ipmiThempP
Table 445. ipmiThempP event
Event

ipmiThempP

Event Type

ipmiThempP

Event Code

907

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This event is triggered when the threshold value is in the range of 10 to
110 Celsius. The default threshold is 110C.

Auto Clearance

This event triggers the alarm 907, which is auto cleared by the event
code 932.

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Events Types
IPMI Events

ipmiThempHSBP
Table 446. ipmiThempHSBP event
Event

ipmiThempHSBP

Event Type

ipmiThempHSBP

Event Code

908

Severity

Majorf

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the hot swap back plane temperature status in
the range of 90 Celsius to 550 Celsius. The default threshold is 550C.

Auto Clearance

This event triggers the alarm 908, which is auto cleared by the event
code 933.

ipmiFan
Table 447. ipmiFan event
Event

ipmiFan

Event Type

ipmiFan

Event Code

909

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}]

Description

This event occurs when the system fan module status is sent.

Auto Clearance

This event triggers the alarm 909, which is auto cleared by the event
code 934.

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IPMI Events

ipmiPower
Table 448. ipmiPower event
Event

ipmiPower

Event Type

ipmiPower

Event Code

910

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the AC power input status is sent.

Auto Clearance

This event triggers the alarm 910, which is auto cleared by the event
code 935.

ipmiCurrent
Table 449. ipmiCurrent event
Event

ipmiCurrent

Event Type

ipmiCurrent

Event Code

911

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] +12V% of maximum current output [{status}] on
control plane [{nodeMac}]

Description

This event occurs when the power supply and the maximum voltage
output status is sent.

Auto Clearance

This event triggers the alarm 911, which is auto cleared by the event
code 936.

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IPMI Events

ipmiFanStatus
Table 450. ipmiFanStatus event
Event

ipmiFanStatus

Event Type

ipmiFanStatus

Event Code

912

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the fan module status is sent.

Auto Clearance

This event triggers the alarm 912, which is auto cleared by the event
code 937.

ipmiPsStatus
Table 451. ipmiPsStatus event
Event

ipmiPsStatus

Event Type

ipmiPsStatus

Event Code

913

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the power supply status is sent.

Auto Clearance

This event triggers the alarm 913, which is auto cleared by the event
code 938.

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Events Types
IPMI Events

ipmiDrvStatus
Table 452. ipmiDrvStatus event
Event

ipmiDrvStatus

Event Type

ipmiDrvStatus

Event Code

914

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the disk drive status is sent.

Auto Clearance

This event triggers the alarm 914, which is auto cleared by the event
code 939.

ipmiREVotage
Table 453. ipmiREVotage event
Event

ipmiREVotage

Event Type

ipmiREVotage

Event Code

926

Severity

Informational

Attribute

“id”=“x”, “status”=“xxxxx”, “nodeMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}].

Description

This event occurs when the baseboard voltage comes back to the the
normal status.

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Events Types
IPMI Events

ipmiREThempBB
Table 454. ipmiREThempBB event
Event

ipmiREThempBB

Event Type

ipmiREThempBB

Event Code

927

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the baseboard temperature comes back to the
normal status.

ipmiREThempFP
Table 455. ipmiREThempFP event
Event

ipmiREThempFP

Event Type

ipmiREThempFP

Event Code

928

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the front panel temperature comes back to the
normal status.

ipmiREThempIOH
Table 456. ipmiREThempIOH event
Event

ipmiREThempIOH

Event Type

ipmiREThempIOH

Event Code

929

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

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Events Types
IPMI Events

Table 456. ipmiREThempIOH event
Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the chipset temperature comes back to the
normal status.

ipmiREThempMemP
Table 457. ipmiREThempMemP event
Event

ipmiREThempMemP

Event Type

ipmiREThempMemP

Event Code

930

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the processor memory temperature comes
back to the normal status.

ipmiREThempPS
Table 458. ipmiREThempPS event
Event

ipmiREThempPS

Event Type

ipmiREThempPS

Event Code

931

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the power supply temperature comes back to
the normal status.

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Events Types
IPMI Events

ipmiREThempP
Table 459. ipmiREThempP event
Event

ipmiREThempP

Event Type

ipmiREThempP

Event Code

932

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the processor temperature comes back to the
normal status.

ipmiREThempHSBP
Table 460. ipmiREThempHSBP event
Event

ipmiREThempHSBP

Event Type

ipmiREThempHSBP

Event Code

933

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the hot swap backplane temperature comes
back to the normal status.

ipmiREFan
Table 461. ipmiREFan event
Event

ipmiREFan

Event Type

ipmiREFan

Event Code

934

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

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IPMI Events

Table 461. ipmiREFan event
Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}].

Description

This event occurs when the system fan module comes back to the
normal status.

ipmiREPower
Table 462. ipmiREPower event
Event

ipmiREPower

Event Type

ipmiREPower

Event Code

935

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the AC power supply comes back to the normal
status.

ipmiRECurrent
Table 463. ipmiRECurrent event
Event

ipmiRECurrent

Event Type

ipmiRECurrent

Event Code

936

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the AC power supply comes back to the normal
status.

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IPMI Events

ipmiREFanStatus
Table 464. ipmiREFanStatus event
Event

ipmiREFanStatus

Event Type

ipmiREFanStatus

Event Code

937

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when the fan module comes back to the normal
status.

ipmiREPsStatus
Table 465. ipmiREPsStatus event
Event

ipmiREPsStatus

Event Type

ipmiREPsStatus

Event Code

938

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when the power supply comes back to the normal
status.

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Events Types
IPMI Events

ipmiREDrvStatus
Table 466. ipmiREDrvStatus event
Event

ipmiREDrvStatus

Event Type

ipmiREDrvStatus

Event Code

939

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when the disk drive status comes back to the normal
status.

NOTE: Refer to IPMI Alarms.

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Events Types
Licensing Interface Events

Licensing Interface Events
Following are the events related to licensing.
• TTG session warning threshold
• TTG session major threshold
• TTG session critical threshold
• TTG session license exhausted
• License sync succeeded
• License sync failed
• License import succeeded
• License import failed
• License data changed

TTG session warning threshold
NOTE: This event is not applicable for vSZ-H.
Table 467. TTG session warning threshold event
Event

TTG session warning threshold

Event Type

ttgSessionWarningThreshold

Event Code

1240

Severity

Warning

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached warning level.

Description

This event occurs when the number of user equipment attached to the
system has reached the warning/major/critical threshold limit.

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Events Types
Licensing Interface Events

TTG session major threshold
NOTE: This event is not applicable for vSZ-H.
Table 468. TTG session major threshold event
Event

TTG session major threshold

Event Type

ttgSessionMajorThreshold

Event Code

1241

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached major level.

Description

This event occurs when the number of user equipment attached to the
system has reached the warning/major/critical threshold limit.

TTG session critical threshold
NOTE: This event is not applicable for vSZ-H.
Table 469. TTG session critical threshold event
Event

TTG session critical threshold

Event Type

ttgSessionCriticalThreshold

Event Code

1242

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached critical level.

Description

This event occurs when the number of user equipment attached to the
system has reached the warning/major/critical threshold limit.

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Licensing Interface Events

TTG session license exhausted
NOTE: This event is not applicable for vSZ-H.
Table 470. TTG session license exhausted event
Event

TTG session license exhausted

Event Type

ttgSessionLicenseExausted

Event Code

1243

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed of {produce.short.name} [{SCGMgmtIp}] have been
exhausted for all sessions.

Description

This event occurs when the number of user equipment attached to the
system has exceeded the license limit.

License sync succeeded
Table 471. License sync succeeded event
Event

License sync succeeded

Event Type

licenseSyncSuccess

Event Code

1250

Severity

Informational

Attribute

"nodeName"="xxxxxxxx",
"licenseServerName"="ruckuswireless.flexeraoperation.com"

Displayed on the web
interface

Node [{nodeName}] sync-up license with license server
[{licenseServerName}] succeeded.

Description

This event occurs when the controller successfully synchronizes the
license data with the license server.

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Licensing Interface Events

License sync failed
Table 472. License sync failed event
Event

License sync failed

Event Type

licenseSyncFail

Event Code

1251

Severity

Warning

Attribute

"nodeName"="xxxxxxxx",
"licenseServerName"="ruckuswireless.flexeraoperation.com"

Displayed on the web
interface

Node [{nodeName}] sync-up license with license server
[{licenseServerName}] failed.

Description

This event occurs when the controller fails to synchronize the license
data with the license server.

License import succeeded
Table 473. License import succeeded event
Event

License import succeeded

Event Type

licenseImportSuccess

Event Code

1252

Severity

Informational

Attribute

"nodeName"="xxxxxxxx",

Displayed on the web
interface

Node [{nodeName}] import license data succeeded.

Description

This event occurs when the controller successfully imports the license
data.

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Licensing Interface Events

License import failed
Table 474. License import failed event
Event

License import failed

Event Type

licenseImportFail

Event Code

1253

Severity

Warning

Attribute

"nodeName"="xxxxxxxx",

Displayed on the web
interface

Node [{nodeName}] import license data failed.

Description

This event occurs when the controller fails to imports the license data.

License data changed
Table 475. License data changed event
Event

License data changed

Event Type

licenseChanged

Event Code

1254

Severity

Informational

Attribute

"nodeName"="xxxxxxxx”,

Displayed on the web
interface

Node [{nodeName}] license data has been changed.

Description

This event occurs when the controller license data is modified.

NOTE: Refer to Licensing Alarms.

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Events Types
Location Delivery Events

Location Delivery Events
NOTE: This section is not applicable for vSZ-H.
Following are the events related to location delivery.
• Unavailable location info requested
• Incapable location info requested
• Unsupported location delivery request

Unavailable location info requested
Table 476. Unavailable location info requested event
Event

Unavailable location info requested

Event Type

unavailableLocInfoRequested

Event Code

1655

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radiusd”,
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”,
“requestedInfo”=”target location|geo location, etc”,
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not available with
{produce.short.name}[{SCGMgmtIp}]

Description

This event occurs when the AAA server requests for the location
information, which is not available at the controller. For example, the
AAA server requests for the target location even after the controller
communicating that it can only support NAS locations.

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Events Types
Location Delivery Events

Incapable location info requested
Table 477. Incapable location info requested event
Event

Incapable location info requested

Event Type

incapableLocInfoRequested

Event Code

1656

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”“srcProcess”=”radius”
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”,
“requestedInfo”=”target location|geo location, etc”,
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not advertised by
{produce.short.name}[{SCGMgmtIp}]

Description

This event occurs when the AAA server requests for location information
though the controller does not advertise that it is capable of delivering
the location information.

Unsupported location delivery request
Table 478. Unsupported location delivery request event
Event

Unsupported location delivery request

Event Type

unSupportedLocDeliveryRequest

Event Code

1657

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radius”
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”
“requestedMethod”=”out of band|intial request, etc”
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not supported by
{produce.short.name}[{SCGMgmtIp}].

Description

This event occurs when the AAA server requests for a delivery method
that is not supported by the controller.

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Events Types
PMIPv6 Events

PMIPv6 Events
NOTE: This section is not applicable for vSZ-H.
Following are the events related to PMIPv6.
• Config update failed
• LMA ICMP reachable
• LMA ICMP unreachable
• LMA server unreachable
• LMA failed over
• Connect To DHCP
• DHCP connection lost

Config update failed
Table 479. Config update failed event
Event

Config update failed

Event Type

updateCfgFailed

Event Code

5004

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”cause”=
“reason”

Displayed on the web
interface

Failed to apply configuration [{cause}] in PMIPv6 process at
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 receives an error or negative
acknowledgment or improper/incomplete information from D-bus client.

LMA ICMP reachable
Table 480. LMA ICMP reachable event
Event

LMA ICMP reachable

Event Type

lmaIcmpReachable

Event Code

5005

Severity

Debug

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PMIPv6 Events

Table 480. LMA ICMP reachable event
Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] ICMP reachable on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon connects to the local
mobility anchor (LMA) server through the internet control message
protocol (ICMP) packet.

LMA ICMP unreachable
Table 481. LMA ICMP unreachable event
Event

LMA ICMP unreachable

Event Type

lmaIcmpUnreachable

Event Code

5006

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] ICMP unreachable on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon is unable to connect to
the LMA server through the ICMP packet.

Auto Clearance

This event triggers the alarm 5006, which is auto cleared by the event
code 5005.

LMA server unreachable
Table 482. LMA server unreachable event
Event

LMA server unreachable

Event Type

lmaHbUnreachable

Event Code

5007

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

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PMIPv6 Events

Table 482. LMA server unreachable event
Displayed on the web
interface

[{lmaIp}] fail have been detected on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon detects either restart or
failure of the LMA server.

LMA failed over
Table 483. LMA failed over event
Event

LMA failed over

Event Type

lmaFailOver

Event Code

5008

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] Failover on {produce.short.name} [{SCGMgmtIp}]

Description

This event s logged when the standby LMA transits to an active mode.
This includes the control plane identifier of the newly active LMA.

Connect To DHCP
Table 484. Connect To DHCP event
Event

Connect To DHCP

Event Type

connectedToDHCP

Event Code

5101

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”

Displayed on the web
interface

PMIPv6 process connect to DHCP server successfully  on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 completes the configuration
procedure successfully.

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PMIPv6 Events

DHCP connection lost
Table 485. DHCP connection lost event
Event

DHCP connection lost

Event Type

lostCnxnToDHCP

Event Code

5102

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”

Displayed on the web
interface

PMIPv6 process cannot connect to DHCP server on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the connection between PMIPv6 process and
DHCP server is lost.

Auto Clearance

This event triggers the alarm 5102, which is auto cleared by the event
code 5101.

NOTE: Refer to PMIPv6 Alarms.

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Events Types
Session Events

Session Events
Following are the events related to session interface (UE TTG sessions)
• Session timeout
• Delete all
• Binding succeeded
• Binding failed
• Binding time expired
• Binding revoked
• Binding released

Session timeout
NOTE: This event is not applicable for vSZ-H.
Table 486. Session timeout event
Event

Session timeout

Event Type

sessTimeout

Event Code

1235

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"cause"="Session Timeout" "SCGMgmtIp"="2.2.2.2"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] got
deleted due to Session Timeout on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when a session is deleted due to a timeout specified
by the AAA server.

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Session Events

Delete all
Table 487. Delete all sessions event
Event

Delete all sessions

Event Type

delAllSess

Event Code

1237

Severity

Minor

Attribute

"mvnoId"="NA" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="aut" "realm"="NA" "cause"="Admin Delete"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

All sessions got terminated on {produce.short.name} [{SCGMgmtIp}]
due to [{cause}]

Description

This event occurs when all sessions are deleted based on the indicators
received from the controller web interface or CLI.

Binding succeeded
NOTE: This event is not applicable for vSZ-H.
Table 488. Binding succeeded event
Event

Binding succeeded

Event Type

bindingSuccess

Event Code

5009

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueIpAddr"="5.5.5.5" "dataBladeIp"="3.3.3.3"

Displayed on the web
interface

[{ueMacAddr}] UE binding update successful on {produce.short.name}D [{dataBladeIp}], and get IP address: [{ueIpAddr}] from LMA: [{lmaIp}]

Description

This event occurs when the binding update is successful.

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Events Types
Session Events

Binding failed
NOTE: This event is not applicable for vSZ-H.
Table 489. Binding failed event
Event

Binding failed

Event Type

bindingFailure

Event Code

5010

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5" "cause"="failure cause"

Displayed on the web
interface

Binding for [{ueMacAddr}] UE binding update failure on
{produce.short.name}-D [{dataBladeIp}]. Failure Cause [{cause}].

Description

This event occurs when the binding update fails.

Auto Clearance

This event triggers the alarm 5010, which is auto cleared by the event
code 5009.

Binding time expired
NOTE: This event is not applicable for vSZ-H.
Table 490. Binding time expired event
Event

Binding time expired

Event Type

bindingExpired

Event Code

5011

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1", "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding expired on {produce.short.name}-D
[{dataBladeIp}]

Description

This event occurs when the binding expires.

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Events Types
Session Events

Binding revoked
NOTE: This event is not applicable for vSZ-H.
Table 491. Binding revoked event
Event

Binding revoked

Event Type

bindingRevoked

Event Code

5012

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding have been revoked on
{produce.short.name}-D [{dataBladeIp}]

Description

This event occurs when the binding is revoked on the controller.

Binding released
NOTE: This event is not applicable for vSZ-H.
Table 492. Binding released event
Event

Binding released

Event Type

bindingReleased

Event Code

5013

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding have been released on
{produce.short.name}-D [{dataBladeIp}]

Description

This event occurs when the controller send a binding update message
to the LMA on a PMIP session termination from AP.

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Events Types
STA Interface Events

NOTE: Refer to Session Alarms.

STA Interface Events
NOTE: This section is not applicable for vSZ-H.
Following are the events related to STA interface.
• STA successful authentication
• STA authentication failed transport down
• STA authentication failed failure response
• STA authentication failed decode failure
• STA session termination {produce.short.name} initiated success
• STA session termination AAA initiated success
• STA session termination AAA initiated failed
• STA re-authorization successful
• STA re-authorization failed
• STA response timer expired
• Retransmission exhausted

STA successful authentication
Table 493. STA successful authentication event
Event

STA successful authentication

Event Type

staSucessfulAuthentication

Event Code

1550

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaServIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA server [{aaaSrvrIp}]
Successful

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STA Interface Events

Table 493. STA successful authentication event
Description

This event occurs when the authentication procedure with external
3GPP AAA server is successful. The diameter EAP request (DER is
received from the 3GPP AAA server with result code as successful.

STA authentication failed transport down
Table 494. STA authentication failed transport down event
Event

STA authentication failed transport down

Event Type

staAuthFailedTransDown

Event Code

1551

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA [{aaaSrvrIp}] failed as
Transport is down

Description

This event occurs when the authentication procedure with external AAA
server fails and the STA transport is down.

STA authentication failed failure response
Table 495. STA authentication failed failure response event
Event

STA authentication failed failure response

Event Type

staAuthFailedFailureResp

Event Code

1552

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA with failure code [{resultCode}]

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STA Interface Events

Table 495. STA authentication failed failure response event
Description

This event occurs when the authentication procedure with external AAA
server fails. The diameter EAP answer received from 3GPP AAA server
fails with result code.

STA authentication failed decode failure
Table 496. STA authentication failed decode failure event
Event

STA authentication failed decode failure

Event Type

staAuthFailedDecodeFailure

Event Code

1553

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode”=”xyz”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA decode failed

Description

This event occurs when the authentication procedure with external
3GPP AAA server fails. The DEA received from 3GPP AAA server fails
with result code.

STA session termination {produce.short.name} initiated
success
Table 497. STA session termination {produce.short.name} initiated success event
Event

STA session termination {produce.short.name} initiated success

Event Type

staSessionTermSCGInitSuccess

Event Code

1554

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12,“srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

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Table 497. STA session termination {produce.short.name} initiated success event
Displayed on the web
interface

[{srcProcess}] session termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
successful

Description

This event occurs when the controller initiated session termination-r
(STR) is received and successfully terminated by the STA interface.

STA session termination AAA initiated success
Table 498. STA session termination AAA initiated success event
Event

STA session termination AAA initiated success

Event Type

staSessionTermAAAInitSucess

Event Code

1555

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Session Termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
sucessful. AS-R request from AAA

Description

This event occurs when the controller receives and successfully
terminates the abort session request (ASR) initiated by the 3GPP AAA
server.

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STA session termination AAA initiated failed
Table 499. STA session termination AAA initiated failed event
Event

STA session termination AAA initiated failed

Event Type

staSessionTermAAAInitFailed

Event Code

1556

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp ”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Session Termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed. AS-R request from AAA

Description

This event occurs when the controller does not receive the abort session
request initiated by the 3GPP AAA server.

STA re-authorization successful
Table 500. STA re-authorization successful event
Event

STA re-authorization successful

Event Type

staReAuthSuccess

Event Code

1557

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
successful

Description

This event occurs when the 3GPP AAA initiated reauthorization re-auth
request (RAR) is successful.

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STA re-authorization failed
Table 501. STA re-authorization failed event
Event

STA re-authorization failed

Event Type

staReAuthFailed

Event Code

1558

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed

Description

This event occurs when the 3GPP AAA initiated reauthorization re-auth
request fails.

STA response timer expired
Table 502. STA response timer expired event
Event

STA response timer expired

Event Type

staResponseTimerExpired

Event Code

1559

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed]

Description

This event occurs when the Tx timer expires and the controller does not
receive a response from 3GPP AAA server.

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Retransmission exhausted
Table 503. Retransmission exhausted event
Event

Retransmission exhausted

Event Type

retransmitExausted

Event Code

1560

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12,“srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”,
"SCGMgmtIp"="2.2.2.2",“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Retransmission for [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] to 3GPP AAA [{aaaSrvrIp}] failed.
Retransmission of messages to 3GPP AAA [{resultCode}] failed

Description

This event occurs when the retransmission from the 3GPP AAA server
fails.

NOTE: Refer to STA Interface Alarms.

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System Events

System Events
Following are the events with the system log severity.
NOTE: {produce.short.name} refers to SCG or vSZ-H

No LS responses

LS authentication failure

{produce.short.name}
connected to LS

{produce.short.name} failed
to connect to LS

{produce.short.name} received {produce.short.name} sent
passive request
controller information report

{produce.short.name}
received management
request

{produce.short.name} sent AP
info by venue report

{produce.short.name} sent
associated client report

{produce.short.name}
{produce.short.name} forwarded
forwarded calibration request to calibration request to AP
AP

{produce.short.name} sent query
venues report

{produce.short.name}
{produce.short.name} received FTP transfer
forwarded footfall request to unrecognized request
AP
FTP transfer error

File upload

Email sent successfully

Email sent failed

SMS sent successfully

SMS sent failed

Process restart

Service unavailable

Keepalive failure

Resource unavailable

HIP started

HIP stopped

HIP failed over

Standby HIP restarted

HIP cache cleaned

Diameter initialization error

Diameter initialization

Diameter peer transport failure

Diameter CER error

Diameter CER success

Diameter invalid version

Diameter peer add error

Diameter peer add successful

Diameter peer remove successful

Diameter realm entry error

Diameter failover to alternate
peer

Diameter fail back to peer

Diameter CEA unknown peer Diameter no common
application

ZD AP migrating

ZD AP migrated

ZD AP rejected

ZD AP migration failed

Database error

Process initiated

PMIPv6 unavailable

Memory allocation failed

Process stopped

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No LS responses
Table 504. No LS responses event
Event

No LS responses

Event Type

scgLBSNoResponse

Event Code

721

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] no response from LS: url=[{url}],
port=[{port}]

Description

This event occurs when the controller does not get a response while
connecting to the location based service.

LS authentication failure
Table 505. LS authentication failure event
Event

LS authentication failure

Event Type

scgLBSAuthFailed

Event Code

722

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] authentication failed: url=[{url}],
port=[{port}]

Description

This event occurs due to the authentication failure on connecting to the
location based service.

{produce.short.name} connected to LS
Table 506. {produce.short.name} connected to LS event
Event

{produce.short.name} connected to LS

Event Type

scgLBSConnectSuccess

Event Code

723

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

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Table 506. {produce.short.name} connected to LS event
Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] connected to LS: url=[{url}],
port=[{port}]

Description

This event occurs when the controller successfully connects to the
location based service.

{produce.short.name} failed to connect to LS
Table 507. {produce.short.name} failed to connect to LS event
Event

{produce.short.name} failed to connect to LS

Event Type

scgLBSConnectFailed

Event Code

724

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] connection failed to LS:
url=[{url}], port=[{port}]

Description

This event occurs when the controller failed to connect to the location
based service.

Auto Clearance

This event triggers the alarm 724, which is auto cleared by the event
code 723.

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System Events

{produce.short.name} received passive request
Table 508. {produce.short.name} received passive request event
Event

{produce.short.name} received passive request

Event Type

scgLBSStartLocationService

Event Code

725

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx:”, “type”=““, “venue”=““,
“SCGMgmtIp”=““, "band"=""

Displayed on the web
interface

SmartZone [{SCGMgmtIp}] received Passive Request, band=[{band}],
type=[{type}]

Description

This event occurs when the controller receives a passive request.

{produce.short.name} sent controller information report
Table 509. {produce.short.name} sent controller information report event
Event

{produce.short.name} sent controller information report

Event Type

scgLBSSentControllerInfo

Event Code

727

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “api”=““, “sw”=““,
“clusterName”=““,”SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Controller Info Report: mac
=[{mac}], api=[{api}], sw=[{sw}], clusterName =[{clusterName}]

Description

This event occurs when the controller sends the controller information
report.

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{produce.short.name} received management request
Table 510. {produce.short.name} received management request event
Event

{produce.short.name} received management request

Event Type

scgLBSRcvdMgmtRequest

Event Code

728

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “venue”=““,”type”=““,
“SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] received Management Request:
venue=[{venue}], type=[{type}]

Description

This event occurs when the controller receives the management
request.

{produce.short.name} sent AP info by venue report
Table 511. {produce.short.name} sent AP info by venue report event
Event

{produce.short.name} sent AP info by venue report

Event Type

scgLBSSendAPInfobyVenueReport

Event Code

729

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “venue”=““,”count”=““,
“SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent AP Info by Venue Report:
venue=[{venue}], count =[{count}]

Description

This event occurs when the controller sends the venue report regarding
AP information.

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{produce.short.name} sent query venues report
Table 512. {produce.short.name} sent query venues report event
Event

{produce.short.name} sent query venues report

Event Type

scgLBSSendVenuesReport

Event Code

730

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “count”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Query Venues Report:
count=[{count}]

Description

This event occurs when the controller sends the query venue report.

{produce.short.name} sent associated client report
Table 513. {produce.short.name} sent associated client report event
Event

{produce.short.name} sent associated client report

Event Type

scgLBSSendClientInfo

Event Code

731

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “count”=““, “SCGMgmtIp”=““,
“type”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Associated Client Report:
count= [{count}], type= [{type}]

Description

This event occurs when the controller sends the associated client report.

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{produce.short.name} forwarded calibration request to
AP
Table 514. {produce.short.name} forwarded calibration request to AP event
Event

{produce.short.name} forwarded calibration request to AP

Event Type

scgLBSFwdPassiveCalReq

Event Code

732

Severity

Informational

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx", "SCGMgmtIp"="",
“apMac”=”xx:xx:xx:xx:xx:xx”, “venue ”=””, “interval”=””, “duration ”=””,
“band”=””, “count”=””

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] forward Passive Calibration
Request to [{apName&&apMac}]: venue= [{venue}], interval= [{interval}],
duration= [{duration}], band= [{band}], count= [{count}]

Description

This event occurs when the controller sends a forward calibration
request to the AP on its reconnection to the controller.

{produce.short.name} forwarded footfall request to AP
Table 515. {produce.short.name} forwarded footfall request to AP event
Event

{produce.short.name} forwarded footfall request to AP

Event Type

scgLBSFwdPassiveFFReq

Event Code

733

Severity

Informational

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx", "SCGMgmtIp"="",
“apMac”=”xx:xx:xx:xx:xx:xx”, “venue ”=””, “interval”=””, “duration ”=””,
“band”=”

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] forward Passive Footfall Request
to [{apName&&apMac}]: venue= [{venue}], interval= [{interval}],
duration= [{duration}], band= [{band}]

Description

This event occurs when the controller sends a forward footfall request
to the AP on its reconnection to the controller.

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System Events

{produce.short.name} received unrecognized request
Table 516. {produce.short.name} received unrecognized request event
Event

{produce.short.name} received unrecognized request

Event Type

scgLBSRcvdUnrecognizedRequest

Event Code

734

Severity

Warning

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx”, “type”=””, “length”=””,
"SCGMgmtIp"=""

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] received Unrecognized: length
=[{length}]

Description

This event occurs when the controller receives an unrecognized request.

FTP transfer
Table 517. FTP transfer event
Event

FTP transfer

Event Type

ftpTransfer

Event Code

970

Severity

Informational

Attribute

“ip”=”xxx.xxx.xxx.xxx”, “portID”=”xxxx”, “reason”=”xxxxx”

Displayed on the web
interface

File [{reason}] transferred to FTP server [{ip}:{portID}] successfully

Description

This event occurs when a file transfer to the FTP server is successful.

FTP transfer error
Table 518. FTP transfer error event
Event

FTP transfer error

Event Type

ftpTransferError

Event Code

971

Severity

Warning

Attribute

“ip”=”xxx.xxx.xxx.xxx”, “portID”=”xxxx”, “reason”=”xxxxx”

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Table 518. FTP transfer error event
Displayed on the web
interface

File [{reason}] transferred to FTP server [{ip}:{portID}] unsuccessfully

Description

This event occurs when the file transfer to the FTP server fails.

File upload
Table 519. File upload event
Event

File upload

Event Type

fileUpload

Event Code

980

Severity

Informational

Attribute

“ip”=”xxx.xxx.xxx.xxx”,“cause”=”xxxxx”

Displayed on the web
interface

Backup file [{cause}] uploading from [{ip}] failed

Description

This event occurs when the backup file upload fails.

Email sent successfully
Table 520. Email sent successfully event
Event

Email sent successfully

Event Type

mailSendSuccess

Event Code

981

Severity

Informational

Attribute

"srcProcess"="xxxxx", "receiver"= "xxxxx",
"nodeMac"="xxxxx","nodeName"="xxxxx","tenantUUID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent email to [{receiver}] successfully.

Description

This event occurs when system sends mail successfully.

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Email sent failed
Table 521. Email sent failed event
Event

Email sent failed

Event Type

mailSendFailed

Event Code

982

Severity

Warning

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx", "nodeMac"="xxxxx",
"nodeName"="xxxxx","tenantUUID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent email to [{receiver}] failed.

Description

This event occurs when the system fails to send the mail.

SMS sent successfully
Table 522. SMS sent successfully event
Event

SMS sent successfully

Event Type

smsSendSuccess

Event Code

983

Severity

Informational

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx",
"nodeMac"="xxxxx","nodeName"="xxxxx","tenantUUID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent short message to [{receiver}] successfully.

Description

This event occurs when system sends the short message successfully.

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SMS sent failed
Table 523. SMS sent failed event
Event

SMS sent failed

Event Type

smsSendFailed

Event Code

984

Severity

Warning

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx",
"reason"="xxxxx","nodeMac"="xxxxx","nodeName"="xxxxx","tenantU
UID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent short message to [{receiver}] failed, reason:
[{reason}].

Description

This event occurs when system fails to send the short message
successfully.

Process restart
Table 524. Process restart event
Event

Process restart

Event Type

processRestart

Event Code

1001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when any process crashes and restarts.

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System Events

Service unavailable
Table 525. Service unavailable event
Event

Service unavailable

Event Type

serviceUnavailable

Event Code

1002

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process is not stable on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the process repeatedly restarts and is unstable.

Keepalive failure
Table 526. Keepalive failure event
Event

Keepalive failure

Event Type

keepAliveFailure

Event Code

1003

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] on {produce.short.name} [{SCGMgmtIp}] restarted
[{processName}] process.

Description

This event occurs when the mon/nc restarts the process due to a keep
alive failure.

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System Events

Resource unavailable
Table 527. Resource unavailable event
Event

Resource unavailable

Event Type

resourceUnavailable

Event Code

1006

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=“radiusd”,
“realm”=”NA”, ”SCGMgmtIp”=“3.3.3.3’, “cause”=“xx”

Displayed on the web
interface

System resource [{cause}] not available in [{srcProcess}] process at
{produce.short.name} [{SCGMgmtIp}]

Description

This event is generated due to unavailability of any other system
resource, such as memcached.

HIP started
NOTE: This event is not applicable for vSZ-H.
Table 528. HIP started event
Event

HIP started

Event Type

hipStarted

Event Code

1014

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP”, "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] process gets Started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged by starting the host identify protocol (HIP) instance.
This event is included in the control plane identifier and the status of the
node is active/ standby.

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System Events

HIP stopped
NOTE: This event is not applicable for vSZ-H.
Table 529. HIP stopped event
Event

HIP stopped

Event Type

hipStopped

Event Code

1015

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102”

Displayed on the web
interface

[{srcProcess}] process stopped HIP on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when HIP is stopped by the monitor.

HIP failed over
NOTE: This event is not applicable for vSZ-H.
Table 530. HIP failed over event
Event

HIP failed over

Event Type

hipFailover

Event Code

1016

Severity

Major

Attribute

"ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] Node transitioned to Active on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when the standby HIP transits to an active mode
and includes the control plane identifier of the newly active HIP.

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Events Types
System Events

Standby HIP restarted
NOTE: This event is not applicable for vSZ-H.
Table 531. Standby HIP restarted event
Event

Standby HIP restarted

Event Type

hipStandbyRestart

Event Code

1017

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102”

Displayed on the web
interface

[{srcProcess}] Standby HIP node failed detected from Active
{produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the active node detects failure of the standby
node.

HIP cache cleaned
NOTE: This event is not applicable for vSZ-H.
Table 532. HIP cache cleaned event
Event

HIP cache cleaned

Event Type

hipCacheCleanup

Event Code

1018

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102",
mvnoId="12", hlrProfileName="HLR1",

Displayed on the web
interface

[{srcProcess}] Cache cleanup started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is generated when the cache cleanup process is completed.

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System Events

Diameter initialization error
NOTE: This event is not applicable for vSZ-H.
Table 533. Diameter initialization error event
Event

Diameter initialization error

Event Type

diaInitilizeErr

Event Code

1401

Severity

Critical

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”srcProcess”=““  “realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”desc” =   “Diameter Stack
Initialization Failure on {produce.short.name}”

Displayed on the web
interface

[{srcProcess}] Diameter Stack Initialization Failure on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to stack initialization failure.

Diameter initialization
NOTE: This event is not applicable for vSZ-H.
Table 534. Diameter initialization event
Event

Diameter initialization

Event Type

diaInitialization

Event Code

1402

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”desc” =  “Diameter Stack
Initialization is Successful”

Displayed on the web
interface

[{srcProcess}] Diameter Stack up and running on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs due to diameter stack is up and running.

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Events Types
System Events

Diameter peer transport failure
NOTE: This event is not applicable for vSZ-H.
Table 535. Diameter peer transport failure event
Event

Diameter peer transport failure

Event Type

diaPeerTransportFailure

Event Code

1403

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “operator.com”,”desc” =   “Failed to read
from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to read from peer [{peerName}] Transport Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the transport with the peer is down and the
stack fails to read the data.

Diameter CER error
NOTE: This event is not applicable for vSZ-H.
Table 536. Diameter CER error event
Event

Diameter CER error

Event Type

diaCERError

Event Code

1404

Severity

Critical

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System Events

Table 536. Diameter CER error event
Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff “,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “operator.com”,”desc” =   “Failed to
decode CER from Peer”

Displayed on the web
interface

[{srcProcess}] Failed to decode CER from Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the diameter stack fails to decode the
capabilities exchange request (CER) received from peer.

Diameter CER success
NOTE: This event is not applicable for vSZ-H.
Table 537. Diameter CER success event
Event

Diameter CER success

Event Type

diaCERSuccess

Event Code

1405

Severity

Debug

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”, “mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =  
“Successfully decoded CER received from Peer”

Displayed on the web
interface

[{srcProcess}] CER Success From Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the CER received from  peer is successfully 
decoded.

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Events Types
System Events

Diameter invalid version
NOTE: This event is not applicable for vSZ-H.
Table 538. Diameter invalid version event
Event

Diameter invalid version

Event Type

diaInvalidVer

Event Code

1406

Severity

Warning

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”, “mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “src Process”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =   “Invalid
version in Diameter header of received  CER from peer”

Displayed on the web
interface

[{srcProcess}] Invalid version in Diameter header in CER from Peer
[{peerName}], Realm [{peerRealmName}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the version in the diameter header of received 
CER is invalid.

Diameter peer add error
NOTE: This event is not applicable for vSZ-H.
Table 539. Diameter peer add error event
Event

Diameter peer add error

Event Type

diaPeerAddError

Event Code

1407

Severity

Critical

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System Events

Table 539. Diameter peer add error event
Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to add Peer” “appropriate cause”

Displayed on the web
interface

[{srcProcess}] Failed to add Peer [{peerName}], Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the diameter stack fails to add a peer to the
peer table.

Diameter peer add successful
NOTE: This event is not applicable for vSZ-H.
Table 540. Diameter peer add successful event
Event

Diameter peer add successful

Event Type

diaPeerAddSuccess

Event Code

1408

Severity

Debug

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =   “Peer
addition successful”

Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] addition is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the peer addition is successful.

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Events Types
System Events

Diameter peer remove successful
NOTE: This event is not applicable for vSZ-H.
Table 541. Diameter peer remove successful event
Event

Diameter peer remove successful

Event Type

diaPeerRemoveSuccess

Event Code

1409

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com”“desc”
=   ”Peer removal success”

Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] removal is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the peer is removed successfully from the table.
The remote peer sends a diameter disconnect peer request (DPR) with
the cause of not wanting to talk. In such instances, the peer is removed
from the table.

Diameter realm entry error
NOTE: This event is not applicable for vSZ-H.
Table 542. Diameter realm entry error event
Event

Diameter realm entry error

Event Type

diaRealmEntryErr

Event Code

1410

Severity

Major

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System Events

Table 542. Diameter realm entry error event
Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerRealmName” =
“organization.com” “peerName” = “OCS1” “desc” =   ”Failed to add
route for Realm”

Displayed on the web
interface

[{srcProcess}] Failed to add route for Realm [{peerRealmName}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to realm route entry add error. This may arise
when the realm entry exists and another realm entry is added. Creating
two diameter services with same realm name causes this problem.

Diameter failover to alternate peer
NOTE: This event is not applicable for vSZ-H.
Table 543. Diameter failover to alternate peer event
Event

Diameter fail over to alternate peer

Event Type

diaFailOverToAltPeer

Event Code

1411

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS1”,”peerRealmN
ame” = “Vodafone.com”,”altPeerName” =
“OCS2”,”altPeerRealmName” = “india.internal.net”“desc” = “Fwd to alt
peer”

Displayed on the web
interface

[{srcProcess}] Fwd from Peer [{peerName}] to AltPeer [{altPeerName}]
Realm [{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to retransmission to an alternate peer.

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Events Types
System Events

Diameter fail back to peer
NOTE: This event is not applicable for vSZ-H.
Table 544. Diameter fail back to peer event
Event

Diameter fail back to peer

Event Type

diaFailbackToPeer

Event Code

1412

Severity

Major

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS1”,
“peerRealmName” = “Vodafone.com”,”altPeerName” =
“OCS2”,”altPeerRealmName” = “india.internal.net”,”desc” = “Failback
to main peer”

Displayed on the web
interface

[{srcProcess}] Failback to Main Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to retransmission to the main peer in case of a
fail back.

Diameter CEA unknown peer
NOTE: This event is not applicable for vSZ-H.
Table 545. Diameter CEA unknown peer event
Event

Diameter CEA unknown peer

Event Type

diaCEAUnknownPeer

Event Code

1414

Severity

Critical

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System Events

Table 545. Diameter CEA unknown peer event
Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, srcProcess”=“SessMgr”,
”realm”=“ruckus.com”,“originHost” = “Node1”,”
SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS8”,”peerRealmName” =
“Vodafone.com”,”desc” = “CEA received from Unknown peer

Displayed on the web
interface

[{srcProcess}] CEA received from Unknown Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due when the capabilities exchange answer (CEA) is
received from an unknown peer.

Diameter no common application
NOTE: This event is not applicable for vSZ-H.
Table 546. Diameter no common application event
Event

Diameter no common application

Event Type

diaNoCommonApp

Event Code

1415

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com”“desc” = “No common App
with peer”

Displayed on the web
interface

[{srcProcess}] No common App with Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the common application is not with the peer.

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Events Types
System Events

ZD AP migrating
Table 547. ZD AP migrating event
Event

ZD AP migrating

Event Type

zdAPMigrating

Event Code

2001

Severity

Informational

Attribute

“apMac”=“ C0:C5:20:12:2B:2C “, “serialNumber”=“501003003033”,
“model”=“ZF7962”, “firmware”=“3.0.0.0.0”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is upgrading with
{produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when a ZoneDirector AP is upgrading with the
controller AP firmware image.

ZD AP migrated
Table 548. ZD AP migrated event
Event

ZD AP migrated

Event Type

zdAPMigrated

Event Code

2002

Severity

Informational

Attribute

"apMac"=" C0:C5:20:12:2B:2C ", "serialNumber"="501003003033",
"model"="ZF7962", “firmware”=”3.0.0.0.0”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] has been upgraded
with {produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when a ZoneDirector AP has upgraded its firmware
with the controller AP firmware image.

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Events Types
System Events

ZD AP rejected
Table 549. ZD AP rejected event
Event

ZD AP rejected

Event Type

zdAPRejected

Event Code

2003

Severity

Warning

Attribute

"apMac"=" C0:C5:20:12:2B:2C ", "serialNumber"="501003003033",
"model"="ZF7962"

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is not being
upgraded with {produce.short.name} AP firmware because of ACL
setting.

Description

This event occurs when the ZoneDirector AP is not upgraded with the
controller AP firmware because of ACL setting.

ZD AP migration failed
Table 550. ZD AP migration failed event
Event

ZD AP migration failed

Event Type

zdAPMigrationFailed

Event Code

2004

Severity

Major

Attribute

“apMac”=“ C0:C5:20:12:2B:2C “, “serialNumber”=“501003003033”,
“model”=“ZF7962”, “firmware”=“3.0.0.0.0”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is failed to upgrade
with {produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when the Zone Director AP fails to upgrade with the
controller AP firmware image.

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Events Types
System Events

Database error
Table 551. Database error event
Event

Database error

Event Type

cassandraError

Event Code

3001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
reason="reason",

Displayed on the web
interface

Database internal error on node [{nodeName}], reason: [{reason}].

Description

This event occurs due to internal errors on the database.

Process initiated
NOTE: This event is not applicable for vSZ-H.
Table 552. Process initiated event
Event

Process initiated

Event Type

processInit

Event Code

5001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when PMIPv6 process crashes and restarts.

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Events Types
System Events

PMIPv6 unavailable
NOTE: This event is not applicable for vSZ-H.
Table 553. PMIPv6 unavailable event
Event

PMIPv6 unavailable

Event Type

pmipUnavailable

Event Code

5002

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process is not stable on {produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the PMIPv6 process repeatedly restarts and
is not stable.

Memory allocation failed
NOTE: This event is not applicable for vSZ-H.
Table 554. Memory allocation failed event
Event

Memory allocation failed

Event Type

unallocatedMemory

Event Code

5003

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Insufficient Heap Memory in PMIPv6 process at {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when the memory allocation fails in the PMIPv6
process.

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Events Types
System Events

Process stopped
NOTE: This event is not applicable for vSZ-H.
Table 555. Process stopped event
Event

Process stopped

Event Type

processTerminated

Event Code

5100

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “SCGMgmtIp”=”2.2.2.2”,

Displayed on the web
interface

PMIPv6 process stop on {produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the PMIPv6 process stops

NOTE: Refer to System Alarms.

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Events Types
Threshold Events

Threshold Events
Following are the events related to threshold system set.
• CPU threshold exceeded
• Memory threshold exceeded
• Disk usage threshold exceeded
• CPU threshold back to normal
• Memory threshold back to normal
• Disk threshold back to normal
• License threshold exceeded
• Rate limit threshold surpassed
• Rate limit threshold restored
• Rate limit for TOR surpassed
• The number of users exceed its limit
• The number of devices exceeded its limit

CPU threshold exceeded
Table 556. CPU threshold exceeded event
Event

CPU threshold exceeded

Event Type

cpuThresholdExceeded

Event Code

950

Severity

Critical

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] exceeded on control plane [{nodeName}-C]

Description

This event occurs when the CPU usage exceeds the threshold limit of
80%.

Auto Clearance

This event triggers the alarm 950, which is auto cleared by the event
code 954.

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Events Types
Threshold Events

Memory threshold exceeded
Table 557. Memory threshold exceeded event
Event

Memory threshold exceeded

Event Type

memoryThresholdExceeded

Event Code

951

Severity

Critical

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] exceeded on control plane [{nodeName}C].

Description

This event occurs when the memory usage exceeds the threshold limit
of 85%.

Auto Clearance

This event triggers the alarm 951, which is auto cleared by the event
code 955.

Disk usage threshold exceeded
Table 558. Disk usage threshold exceeded event
Event

Disk usage threshold exceeded

Event Type

diskUsageThresholdExceeded

Event Code

952

Severity

Critical

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Disk usage threshold [{perc}%] exceeded on control plane
[{nodeName}-C].

Description

This event occurs when the disk usage exceeds the threshold limit of
80%.

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Threshold Events

CPU threshold back to normal
Table 559. CPU threshold back to normal event
Event

CPU threshold back to normal

Event Type

cpuThresholdBackToNormal

Event Code

953

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

Description

This event occurs when the CPU usage comes back to normal.

Memory threshold back to normal
Table 560. Memory threshold back to normal event
Event

Memory threshold back to normal

Event Type

memoryThresholdBackToNormal

Event Code

954

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

Description

This event occurs when the memory usage comes back to normal.

Disk threshold back to normal
Table 561. Disk threshold back to normal event
Event

Disk threshold back to normal

Event Type

diskUsageThresholdBackToNormal

Event Code

955

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Disk threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

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Events Types
Threshold Events

Table 561. Disk threshold back to normal event
Description

This event occurs when the disk usage comes back to normal.

License threshold exceeded
Table 562. License threshold exceeded event
Event

License threshold exceeded

Event Type

licenseThresholdExceeded

Event Code

960

Severity

Critical 90%; Major 80%; Informational 70%;

Attribute

"perc"="xxx", "nodeName"="", "nodeMac"="xx:xx:xx:xx:xx:xx",
licenseType="SG00"

Displayed on the web
interface

[{licenseType}] limit reached at [{perc}%]

Description

This event occurs when the number of user equipments attached to the
system haves exceeded the license limit.

Rate limit threshold surpassed
Table 563. Rate limit threshold surpassed event
Event

Rate limit threshold surpassed

Event Type

rateLimitThresholdSurpassed

Event Code

1300

Severity

Major

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Threshold surpassed for AAA Server [{aaaSrvrIp}] and ServerType
[{AAAServerType}]

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Events Types
Threshold Events

Table 563. Rate limit threshold surpassed event
Description

This event occurs when the rate limit threshold is surpassed. The
threshold limit for this event is dependent on the maximum outstanding
request (MOR) value as configured in the web interface of Authentication
or Accounting Service. For example, if the MOR value is 1000, and
threshold limit is set to 70%, then this event will be raised when total
outstanding requests for this server exceeds the limit of 701.

Rate limit threshold restored
Table 564. Rate limit threshold restored event
Event

Rate limit threshold restored

Event Type

rateLimitThresholdRestored

Event Code

1301

Severity

Informational

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Threshold restored for AAA Server [{aaaSrvrIp}] and ServerType
[{AAAServerType}]

Description

This event occurs when the rate limit threshold is restored. The threshold
limit for this event is dependent on the maximum outstanding request
(MOR) value as configured in the web interface of Authentication or
Accounting Service. For example, if the MOR value is 1000, and
threshold limit is set to 70%, then this event will be raised when total
outstanding requests for this server is lesser or equal to 700.

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Events Types
Threshold Events

Rate limit for TOR surpassed
Table 565. Rate limit for TOR surpassed event
Event

Rate limit for TOR surpassed

Event Type

rateLimitMORSurpassed

Event Code

1302

Severity

Critical

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Maximum Outstanding Requests (MOR) surpassed for AAA Server
[{aaaSrvrIp}] and ServerType [{AAAServerType}]. Dropping requests to
be proxied to AAA.

Description

This event occurs when the rate limit for maximum outstanding requests
(MOR) is surpassed. The threshold limit for this event is dependent on
the maximum outstanding request (MOR) value as configured in the web
interface of Authentication or Accounting Service. For example, if the
MOR value is 1000, and threshold limit is set to 70%, then this event
will be raised when total outstanding requests for this server exceeds
1000.

Auto Clearance

This event triggers the alarm1302, which is auto cleared by the event
code 1301.

The number of users exceed its limit
Table 566. The number of users exceed its limit event
Event

The number of users exceed its limit

Event Type

tooManyUsers

Event Code

7001

Severity

Major

Attribute

No attributes for this event.

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Events Types
Threshold Events

Table 566. The number of users exceed its limit event
Displayed on the web
interface

The number of users exceeded its limit.

Description

This event occurs when the number of users exceeds the specified limit.
The threshold limit for SCG-200 and vSZ-H is 950000.

Auto Clearance

Alarm code 7003, which is auto cleared by this event code.

The number of devices exceeded its limit
Table 567. The number of devices exceeded its limit event
Event

The number of devices exceeded its limit

Event Type

tooManyDevices

Event Code

7002

Severity

Major

Attribute

No attributes for this event.

Displayed on the web
interface

The number of devices exceeded its limit

Description

This event occurs when the number of devices exceeds the specified
limit. The threshold limit for SCG-200 and vSZ-H is 2850000.

Auto Clearance

Alarm code 7004, which is auto cleared by this event.

NOTE: Refer to Threshold Alarms.

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Events Types
Tunnel Events - Access Point (AP)

Tunnel Events - Access Point (AP)
Following are the events related to tunnel events on access point.
• Data plane accepted a tunnel request
• Data plane rejected a tunnel request
• Data plane terminated a tunnel
• AP created a tunnel
• AP tunnel disconnected
• AP softGRE tunnel fails over primary to secondary
• AP softGRE tunnel fails over secondary to primary
• AP softGRE gateway reachable
• AP softGRE gateway not reachable
• Data plane set up a tunnel
• AP secure gateway association success
• AP is disconnected from secure gateway
• AP secure gateway association failure

Data plane accepted a tunnel request
Table 568. Data plane accepted a tunnel request event
Event

Data plane accepted a tunnel request

Event Type

dpAcceptTunnelRequest

Event Code

601

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] accepted a tunnel request from AP
[{apName&&apMac}].

Description

This event occurs when the data plane accepts a tunnel request from
the AP.

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Events Types
Tunnel Events - Access Point (AP)

Data plane rejected a tunnel request
Table 569. Data plane rejected a tunnel request event
Event

Data plane rejected a tunnel request

Event Type

dpRejectTunnelRequest

Event Code

602

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”,
“reason”=”xxxxxxxxxxxxx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] rejected a tunnel request from AP
[{apName&&apMac}] because of reason [{reason}].

Description

This event occurs when the data plane rejects a tunnel request from the
AP.

Data plane terminated a tunnel
Table 570. Data plane terminated a tunnel event
Event

Data plane terminated a tunnel

Event Type

dpTearDownTunnel

Event Code

603

Severity

Informational

Attribute

“dpMac”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”,
“reason”=”xx”

Displayed on the web
interface

Data plane [{dpName||dpMac}] terminated a tunnel from AP
[{apName&&apMac}]. Reason: [{reason}]

Description

This event occurs when the data plane terminates a tunnel from the AP.

Auto Clearance

This event triggers the alarm 603, which is auto cleared by the event
code 627.

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Events Types
Tunnel Events - Access Point (AP)

AP created a tunnel
Table 571. AP created a tunnel event
Event

AP created a tunnel

Event Type

apBuildTunnelSuccess

Event Code

608

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "dpIP"="xxx.xxx.xxx.xxx",

Displayed on the web
interface

AP [{apName&&apMac}] created a tunnel to data plane [{dpIP}].

Description

This event occurs when AP creates a tunnel to the data plane.

AP tunnel disconnected
Table 572. AP tunnel disconnected event
Event

AP tunnel disconnected

Event Type

apTunnelDisconnected

Event Code

610

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “dpIP”=”xxx.xxx.xxx.xxx”,
“reason”=”xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] disconnected from data plane [{dpIP}].
Reason: [{reason}]

Description

This event occurs when AP disconnects from the data plane.

Auto Clearance

This event triggers the alarm 610, which is auto cleared by the event
code 608.

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Events Types
Tunnel Events - Access Point (AP)

AP softGRE tunnel fails over primary to secondary
Table 573. AP softGRE tunnel fails over primary to secondary event
Event

AP softGRE tunnel fails over primary to secondary

Event Type

apSoftGRETunnelFailoverPtoS

Event Code

611

Severity

Warning

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "primaryGRE"="xxx.xxx.xxx.xxx",
"secondaryGRE"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] fails over from primaryGRE [{primaryGRE}] to
secondaryGRE[{secondaryGRE}].

Description

This event occurs when AP moves from a primary to a secondary GRE.

AP softGRE tunnel fails over secondary to primary
Table 574. AP softGRE tunnel fails over secondary to primary event
Event

AP softGRE tunnel fails over secondary to primary

Event Type

apSoftGRETunnelFailoverStoP

Event Code

612

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "primaryGRE"="xxx.xxx.xxx.xxx",
"secondaryGRE"="xxxx"

Displayed on the web
interface

AP [{apName&&apMac}] fails over from
secondaryGRE[{secondaryGRE}] to primaryGRE[{primaryGRE}].

Description

This event occurs when AP moves from a secondary to a primary GRE.

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Events Types
Tunnel Events - Access Point (AP)

AP softGRE gateway reachable
Table 575. AP softGRE gateway reachable event
Event

AP softGRE gateway reachable

Event Type

apSoftGREGatewayReachable

Event Code

613

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "softgreGW"="xxx.xxx.xxx.xxx",
"softgreGWAddress"="xxxx"

Displayed on the web
interface

AP [{apname&&apMac}] is able to reach [{softgreGW}]
[{softgreGWAddress}] successfully

Description

This event occurs when AP builds a soft GRE tunnel successfully.

AP softGRE gateway not reachable
Table 576. AP softGRE gateway not reachable event
Event

AP softGRE gateway not reachable

Event Type

apSoftGREGatewayNotReachable

Event Code

614

Severity

Critical

Attribute

"apMac"="xx:xx:xx:xx:xx:xx",
"softGREGatewayList"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach the following gateways:
[{softGREGatewayList}].

Description

This event occurs when AP fails to build a soft GRE tunnel either on the
primary or the secondary GRE.

Auto Clearance

This event triggers the alarm 614, which is auto cleared by the event
code 613.

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Events Types
Tunnel Events - Access Point (AP)

Data plane set up a tunnel
NOTE: This event is not applicable for vSZ-H.
Table 577. Data plane set up a tunnel event
Event

Data plane set up a tunnel

Event Type

dpSetUpTunnel

Event Code

627

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName||dfpMac}] set up a tunnel from AP
[{apName&&apMac}].

Description

This event occurs when the data plane sets up a tunnel from the AP.

AP secure gateway association success
Table 578. AP secure gateway association success event
Event

AP secure gateway association success

Event Type

ipsecTunnelAssociated

Event Code

660

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach secure gateway
[{ipsecGWAddress}] successfully.

Description

This event occurs when the AP is able to reach the secure gateway
successfully.

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Events Types
Tunnel Events - Access Point (AP)

AP is disconnected from secure gateway
Table 579. AP is disconnected from secure gateway event
Event

AP is disconnected from secure gateway

Event Type

ipsecTunnelDisassociated

Event Code

661

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is disconnected from secure gateway
[{ipsecGWAddress}].

Description

This event occurs when the AP is disconnected from secure gateway.

AP secure gateway association failure
Table 580. AP secure gateway association failure event
Event

AP secure gateway association failure

Event Type

ipsecTunnelAssociateFailed

Event Code

662

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to establish secure gateway with
[{ipsecGWAddress}].

Description

This event occurs when the AP is unable to reach the secure gateway.

Auto Clearance

This event triggers the alarm 662, which is auto cleared by the event
code 660.

•

NOTE: Refer to Tunnel Alarms - Access Point.

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Events Types
Tunnel Events - Data Plane

Tunnel Events - Data Plane
Following are the events related to tunnel events on the data plane.
• DP softGRE GW unreachable
• DP softGRE keepalive timeout
• DP softGRE GW inactive
• DP DHCPRelay no resp
• DP DHCPRelay failOver
• DP softGRE new tunnel
• DP softGRE del tunnel
• DP softGRE keepalive recovery
• DP DHCPRelay response recovery
• DP softGRE GW reachable
• DP softGRE GW active
• DP softGRE GW failover

DP softGRE GW unreachable
Table 581. DP softGRE GW unreachable event
Event

DP softGRE GW unreachable

Event Type

dpSgreGWUnreachable

Event Code

615

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "GatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected Core Gateway [{GatewayIP}]
is unreachable.

Description

This event occurs when the dataplane detects that a core network
gateway is unreachable.

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Events Types
Tunnel Events - Data Plane

DP softGRE keepalive timeout
Table 582. DP softGRE keepalive timeout event
Event

DP softGRE keepalive timeout

Event Type

dpSgreKeepAliveTimeout

Event Code

616

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected KeepAlive packet to Core
Gateway [{GatewayIP}] is lost due to timeout

Description

This event occurs when the data plane detects that a keep alive packet
to the core network gateway is lost due to a timeout.

DP softGRE GW inactive
Table 583. DP softGRE GW inactive event
Event

DP softGRE GW inactive

Event Type

dpSgreGWInact

Event Code

617

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "GatewayIP"="x.x.x.x

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected [{GatewayIP}] is inactive
because there is no RX traffic

Description

This event occurs when the data plane detects that a core network
gateway is inactive.

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Events Types
Tunnel Events - Data Plane

DP DHCPRelay no resp
Table 584. DP DHCPRelay no resp event
Event

DP DHCPRelay no resp

Event Type

dpDhcpRelayNoResp

Event Code

618

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "dhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected no response from DHCP
server [{dhcpIP}] for a while

Description

This event occurs when the data plane does not get a a response from
the DHCP server.

DP DHCPRelay failOver
Table 585. DP DHCPRelay failOver event
Event

DP DHCPRelay failOver

Event Type

dpDhcpRelayFailOver

Event Code

619

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "preDhcpIP"="x.x.x.x",
"curDhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected DHCP server fail-over from
[{preDhcpIP}] to [{curDhcpIP}]

Description

This event occurs when the data plane detects a DHCP server relay fall
over.

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Events Types
Tunnel Events - Data Plane

DP softGRE new tunnel
Table 586. DP softGRE new tunnel event
Event

DP softGRE new tunnel

Event Type

dpSgreNewTunnel

Event Code

620

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "greType"="L2oGRE, L3oGRE",
"apIpAddress"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] established a [{greType}] tunnel with
AP[{apIP}].

Description

This event occurs when the data plane establishes a tunnel with AP.

DP softGRE del tunnel
Table 587. DP softGRE del tunnel event
Event

DP softGRE del tunnel

Event Type

dpSgreDelTunnel

Event Code

621

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", “greType”=”L2oGRE, L3oGRE",
"apIpAddress"="x.x.x.x"

Displayed on the web
interface

Dataplane [{dpName||dpMac}] lost a [{greType}] tunnel connection to
AP[{apIP}].

Description

This event occurs when access tunnel is disconnected due to a timeout.

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Events Types
Tunnel Events - Data Plane

DP softGRE keepalive recovery
Table 588. DP softGRE keepalive recovery event
Event

DP softGRE keepalive recovery

Event Type

dpSgreKeepAliveRecovery

Event Code

622

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected KeepAlive packet to Core
Gateway [{gatewayIP}] is now responsive.

Description

The event occurs when the core gateway resumes answering to
keepalive.

DP DHCPRelay response recovery
Table 589. DP DHCPRelay response recovery event
Event

DP DHCPRelay response recovery

Event Type

dpDhcpRelayRespRecovery

Event Code

623

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "dhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected DHCP server [{dhcpIP}] is now
responsive

Description

This event occurs when the DHCP server resumes answering the relay
request from data plane.

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Events Types
Tunnel Events - Data Plane

DP softGRE GW reachable
Table 590. DP softGRE GW reachable event
Event

DP softGRE GW reachable

Event Type

dpSgreGWReachable

Event Code

624

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected Core Gateway [{gatewayIP}]
is now reachable

Description

This event occurs when the core gateway is reachable.

DP softGRE GW active
Table 591. DP softGRE GW active event
Event

DP softGRE GW active

Event Type

dpSgreGWAct

Event Code

625

Severity

Informational

Attribute

"dpMac"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpMac}] detected [{gatewayIP}] is now active

Description

This event occurs when the core gateway changes to an active mode.

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Events Types
Tunnel Events - Data Plane

DP softGRE GW failover
Table 592. DP softGRE GW failover event
Event

DP softGRE GW failover

Event Type

dpSgreGWFailOver

Event Code

626

Severity

Informational

Attribute

“dpMac”=“xx:xx:xx:xx:xx:xx“, “preGatewayIp”=“x.x.x.x”,
“curGatewayIP”=“x.x.x.x”

Displayed on the web
interface

Data plane [{dpName/dpMac}] switched over from
CoreGateway[{preGatewayIP}] to CoreGateway[{curGatewayIP}].

Description

This event occurs when the data plane switches to the other gateway
due to failover threshold limit.

NOTE: Refer to Tunnel Alarms - Access Point.

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Index

Numerics
3rd party access point 161
3rd Party Access Point Events 161
3rd party AP connected 161
3rd party client authorization 242
3rd party client authorization failure 242
3rd party client inactivity timeout 241
3rd party client join 241
3rd party client roaming 243
3rd party client session expiration 243
3rd party client session logout 244
3rdPartyAPConnected 161
3rdPtyClientAuthorization 242
3rdPtyClientAuthorizationFailure 242
3rdPtyClientInactivityTimeou 241
3rdPtyClientJoin 241
3rdPtyClientRoaming 243
3rdPtyClientSessionExpiration 243
3rdPtyClientSessionLogout 244

ad-hoc-networkRogueAPDetecte 188
alarm 56, 57
alarm and event management 56
ap account message drop while no accounting start message 66, 173
ap accounting message decode failed 65,

170
ap accounting message mandatory parameter missing 64, 169
ap accounting response while invalid config 172
ap accounting retransmission message
dropped 171
AP brownout 210
ap cable modem interface down 77, 210
ap cable modem power-cycled by user

210
ap cable modem set to factory default by
user 215
ap cable modem soft-rebooted by user

214

A
accFailedOverToSecondary 63, 167
accFallbackToPrimary 63, 168
accounting alarms 62
accounting failed over to secondary 167
accounting failover to secondary 63
accounting fallback to primary 63, 168
accounting server not reachable 62, 166
accounting session disabled 164
accounting session interim failed 166
accounting session start failed 163
accounting session started 162
accounting session stopped failed 165
accounting session stopped successfully

164
accSessDisabled 164
accSessInterimFail 166
accSessStarted 162
accSessStartFailed 163
accSessStopFail 165
accSessStopSucc 164
accSrvrNotReachable 62, 166
ad-hoc network device 188

ap capacity reached 213
ap capacity recovered 213
ap certificate expired 93, 269
ap certificate updated 270
ap change control plane 208
ap channel updated 206
ap channel updated dfs detected a radar

207
ap clb limit reached 211
ap clb limit recovered 212
ap communication alarms 68
ap communication events 178, 216
ap configuration update failed 69, 183
ap configuration updated 182
ap connected 208
ap connected to ls 190
ap country code updated 207
ap created a tunnel 392
ap deleted 76, 208
ap disconnected 76, 205
ap discovery succeeded 179
AP failed to connect to LS 74
ap failed to connect to ls 191
ap firmware update failed 70, 181

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Index
ap firmware updated 180
ap heartbeat lost 209
ap illegal to change country code 185
ap ip address updated 206
ap is disconnected from secure gateway

158, 396
ap join zone failed 72, 185
ap managed 179
ap mesh events 194
ap pre-provision model mismatched 70,

183
ap rebooted by system 75, 205
ap rebooted by user 204
ap received passive calibration request

192
ap received passive footfall request 193
AP received unrecognized request 193
ap rejected 68, 180
ap reset to factory default 206
ap secure gateway association failure 396
ap secure gateway association success

395
ap smart monitor turn off wlan 211
ap softgre gateway not reachable 158,

394
ap softgre gateway reachable 394
ap softgre tunnel fails over primary to secondary 393
ap softgre tunnel fails over secondary to
primary 393
ap started location service 191
ap state change alarms 75
ap state change events 204
ap stopped location service 192
ap swap model mismatched 69, 184
ap tagged as critical 209
ap tunnel disconnected 392
ap USB software package download failed

216
ap USB software package downloaded

216
ap WLAN oversubscribed 71
ap wlan oversubscribed 184
ap wlan state changed 212
apAcctMsgDecodeFailed 170
apAcctMsgDropNoAcctStartMsg

66,

173
apAcctMsgMandatoryPrmMissing

64,

apAcctRetransmittedMsgDropped 171
apBrownout 210
apBuildTunnelSuccess 392
apCapacityReached 213
apCapacityRecovered 213
apCertificateExpire 93, 269
apCertificateExpireClear 270
apChangeControlBlade 208
apChannelChanged 206
apCLBlimitReached 211
apCLBlimitRecovered 212
apConfApplying 182
apConfUpdated 182
apConfUpdateFailed 69, 183
apConnected 208
apCountryCodeChanged 207
apDeleted 208
apDfsRadarEvent 207
apDiscoverySuccess 179
apFirmwareApplying 181
apFirmwareUpdated 180
apFirmwareUpdateFailed 70, 181
apHeartbeatLost 209
apIllgalToChangeCountryCode 185
apIPChanged 206
apJoinZoneFailed 72, 185
apLBSAuthFailed 73, 190
apLBSConnectFailed 74, 191
apLBSConnectSuccess 190
apLBSNoResponses 73, 189
apLBSRcvdPassiveCalReq 192
apLBSRcvdPassiveFFReq 193
apLBSRcvdUnrecognizedRequest 193,

339
apLBSStartLocationService 191
apLBSStopLocationService 192
apModelDiffWithPreProvConfig 70, 84,

183, 252
apModelDiffWithSwapOutAP 69, 184
apP cable modem interface up 214
app server active 311
app server down 112, 310
app server inactive 112, 310
appServerActive 311
appServerDown 112, 310
appServerInactive 112, 310
apRebootBySystem 75, 205
apSoftGREGatewayNotReachable 158,

169

394

apAcctRespWhileInvalidConfig 172

apSoftGREGatewayReachable 394

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

405

Index
apSoftGRETunnelFailoverPtoS 393
apSoftGRETunnelFailoverStoP 393
apStatusManaged 179
apStatusRejected 68, 180
apTaggedAsCritical 209
apTunnelDisconnected 392
apUsbSoftwarePackageDownloaded 216
apUsbSoftwarePackageDownloadFailed

216
apWlanOversubscribed 71, 184
apWLANStateChanged 212
assocDown 114, 312
assocEstbFailed 113, 311
associated PDNGW down 302
associated pdngw down 105
association down 114, 312
association establishment failed 113, 311
association up 312
assocUp 312
auth info sending failed 313
authentication alarms 78
authentication events 217
authentication failed 219
authentication failed over to secondary

79, 222
authentication fallback to primary 80, 223
authentication server not reachable 78,

217
authentication succeeded 218
authFailed 219
authFailedOverToSecondary 79, 222
authFallbackToPrimary 80, 223
authorization events 224
authSrvrNotReachable 78, 217
authSuccess 218
auto cleared 68, 69, 70, 74, 76, 77, 81,

82, 83, 84, 85, 86, 87, 88, 90, 91, 92,
93, 94, 95, 96, 99, 111, 112, 113,
114, 117, 118, 119, 120, 121, 122,
123, 124, 125, 126, 130, 131, 132,
137, 140, 153, 154, 156, 157, 158,
159, 180, 181, 183, 191, 205, 210,
231, 250, 251, 252, 254, 256, 259,
260, 262, 266, 268, 269, 273, 277,
278, 280, 281, 282, 287, 309, 310,
311, 312, 319, 320, 321, 322, 323,
324, 325, 340, 342, 345, 356, 383,
384, 388, 389, 391, 392, 394, 396
aystem alarms 138

B
backupClusterFailed 85, 253
backupClusterSuccess 253
binding failed 132, 345
binding released 346
binding revoked 346
binding succeeded 344
binding time expired 345
bindingExpired 345
bindingFailure 345
bindingReleased 346
bindingRevoked 346
bindingSuccess 344

C
c2d configuration failed 234
c2dCfgFailed 234
cableModemDown 210
cableModemUp 214
cassandraError 380
cdr generation failed 101, 289
cdr transfer failed 100, 289
cdr transfer succeeded 288
cdrGenerationFailed 101
cdrTxfrFailed 100
ceate session response failed 106, 303
cfgRcvFailed 273
cfgUpdFailed 272
cfgUpdSuccess 272
cgf keep alive not responded 288
cgf server not configured 110, 307
cgfServerNotConfigured 110, 307
client authentication failed 236
client authorization failed 239
client authorization successfully 238
client blocked 245
client connection timed out 238
client disconnected 237
client events 235
client failed to join 237
client grace period 245
client joined 236
client logged out 240
client roaming 240
client roaming disconnected 244
client session expired 239
clientAuthFailure 236
clientAuthorization 238
clientAuthorizationFailure 239

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

406

Index
clientBlockByDeviceType 245
clientDisconnect 237
clientGracePeriod 245
clientInactivityTimeout 238
clientJoin 236
clientJoinFailure 237
clientRoaming 240
clientSessionExpiration 239
clientSessionLogout 240
cluster application started 257
cluster application stopped 87, 256
cluster back in service 253
cluster backup completed 253
cluster backup failed 85, 253
cluster backup started 257
cluster created successfully 249
cluster events 249
cluster in maintenance state 84, 252
cluster leader changed 258
cluster node rebooted 89, 261
cluster node shut down 90
cluster node shutdown 262
cluster node upgrade completed 255
cluster out of service 91, 266
cluster remove node started 264
cluster restore completed 254
cluster restore failed 86, 254
Cluster upgrade failed 86
cluster upgrade failed 256
cluster upgrade started 258
cluster upload completed 263
cluster upload failed 264
cluster upload started 263
clusterAppStart 257
clusterAppStop 87, 256
clusterBackToInService 253
clusterBackupStart 257
clusterCfgBackupFailed 91, 268
clusterCfgBackupStart 267
clusterCfgBackupSuccess 268
clusterCfgRestoreFailed 92, 269
clusterCfgRestoreSuccess 268
clusterCreatedSuccess 249
clusterLeaderChanged 258
clusterOutOfService 91, 266
clusterUpgradeStart 258
cmRebootByUser 210
cmResetByUser 214
cmResetFactoryByUser 215
coA authorize only access reject 228

coA nack sent to AAA 227
coA NAK received NAS 228
coA received from AAA 226
coA RWSG MWSG notification failure 229
coA sent NAS 227
coaAuthorizeOnlyAccessReject 228
coaNackSntAAA 227
coaNakRcvdNas 228
coaRcvdAAA 226
coaRWSGMWSGNotifFailure 229
coaSentNas 227
config update failed 129, 339
Configuration backup failed 91
configuration backup failed 268
configuration backup started 267
configuration backup succeeded 268
configuration events 272
configuration receive failed 273
configuration restore failed 92, 269
configuration restore succeeded 268
configuration update failed 272
configuration updated 272
configuration-change events 56
connect To DHCP 341
connected to LS 355
connectedToDblade 230
connectedToDHCP 341
connection to cgf failed 99, 287
control and data plane 81, 230
cpu threshold back to normal 385
cpu threshold exceeded 153, 383
cpuThresholdBackToNormal 385
cpuThresholdExceeded 153, 383

D
data plane 94, 275
data plane accepted a tunnel request 390
data plane configuration update failed 94,

277
data plane configuration updated 276
data plane connected 280
data plane core dead 97, 283
data plane disconnected 95, 280
data plane discovered 275
data plane discovery failed 276
data plane heartbeat lost 277
data plane ip address updated 278
data plane packet pool is above high water
mark 283

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

407

Index
data plane packet pool is under critical low
water mark 97, 282
data plane packet pool is under low water
mark 96, 282
data plane physical interface down 95,

diameter initialization 369
diameter initialization error 143, 369
diameter invalid version 372
diameter no common application 149,

281

diameter peer add error 145, 372
diameter peer add successful 373
diameter peer remove successful 146,

data plane physical interface up 281
data plane process restarted 98, 284
data plane rebooted 96, 277
data plane rejected a tunnel request 391
data plane set up a tunnel 395
data plane softgre gw unreachable 397
data plane statistics update failed 279
data plane status update failed 279
data plane terminated a tunnel 391
data plane updated to a new control plane

278
database error 380
datablade alarms 94
debug 57
decode failed 107, 304
delAllSess 344
delete all sessions 344
delete bearer request failed 109, 305
delete session response failed 108, 305
deleteBearerRequestFailed 109
deleteSessionResponseFailed 108
destAvailable 309
destination available 309
destination not reachable 111, 309
destNotReacheable 111
destNotRecheable 309
dhcp connection lost 131, 342
dhcp dcln received 286
dhcp events 285
dhcp inform received 285
diaCEAUnknownPeer 149, 376
diaCERError 144, 370
diaCERSuccess 371
diaFailbackToPeer 148, 376
diaFailOverToAltPeer 147, 375
diaInitialization 369
diaInitilizeErr 143, 369
diaInvalidVer 372
diameter CEA unknown peer 149, 376
diameter CER error 144, 370
diameter CER success 371
diameter fail back to peer 148, 376
diameter fail over to alternate peer 147,

375

377

374
diameter peer transport failure 144, 370
diameter realm entry error 146, 374
diaNoCommonApp 149, 377
diaPeerAddError 145, 372
diaPeerAddSuccess 373
diaPeerRemoveSuccess 146, 374
diaPeerTransportFailure 144, 370
diaRealmEntryErr 146, 374
did allocation failure 115, 316
didAllocationFailure 115, 316
disk threshold back to normal 385
disk usage exceed threshold 90, 266
disk usage threshold exceeded 154, 384
diskUsageExceed 90, 266
diskUsageThresholdExceeded 154, 384
dm nack received from NAS 226
dm nack sent to AAA 225
dm received from AAA 224
dm sent to NAS 225
dmNackRcvdNAS 226
dmNackSntAAA 225
dmRcvdAAA 224
dmSntNAS 225
DP connected 230
dp DHCP relay no resp 399
dp dhcprelay failover 399
dp dhcprelay response recovery 401
dp disconnected 81, 231
dp softgre del tunnel 400
DP softGRE gw active 402
dp SoftGRE GW failover 403
dp SoftGRE GW inactive 398
dp softgre gw reachable 402
dp SoftGRE keepalive recovery 401
dp SoftGRE keepalive timeout 398
dp softGRE new tunnel 400
dpAcceptTunnelRequest 390
dpCoreDead 97, 283
dpDhcpRelayFailOver 399
dpDhcpRelayNoResp 399
dpDhcpRelayRespRecovery 401

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

408

Index
dpDisconnected 95
dpPhyInterfaceDown 95
dpPktPoolCriticalLow 97, 282
dpPktPoolLow 96, 282
dpPktPoolRecover 283
dpProcessRestart 98, 284
dpReboot 96
dpRejectTunnelRequest 391
dpSetUpTunnel 395
dpSgreDelTunnel 400
dpSgreGWAct 402
dpSgreGWFailOver 403
dpSgreGWInact 398
dpSgreGWReachable 402
dpSgreGWUnreachable 397
dpSgreKeepAliveRecovery 401
dpSgreKeepAliveTimeout 398
dpSgreNewTunnel 400
dpTearDownTunnel 391
dpUpdateStatisticFailed 279

E
echo response not received 291
email sent failed 363
email sent successfully 362
emap downlink connected to map 194
emap downlink disconnected from map

195
emap uplink connected to map 195
emap uplink disconnected from map 196
emapDlinkConnectWithMap 194
emapDlinkDisconnectWithMap 195
emapUlinkConnectWithMap 195
emapUlinkDisconnectWithMap 196
entire cluster upgraded successfully 255
event 57
event attributes 57
event categories 56
event detail information 57
event severity 57
event source 57
event type 57

fastReauthSuccess 221
file upload 362
fileUpload 362
force DHCP disconnected 248
forceDHCPDisconnect 248
forwarded calibration request to AP 360
forwarded footfall request to AP 360
ftp transfer 361
ftp transfer error 361
ftpTransfer 361
ftpTransferError 361

G
ga interface alarms 99
ga interface events 287
generation of event and alarm 57
genericRogueAPDetected 186
ggsn not reachable 103, 291
ggsn not resolved 103, 292
ggsn restarted 102, 290
ggsnNotReachable 103
ggsnNotResolved 103
ggsnRestarted 102
gn S2a interface alarms 102
gn S2a interface events 290
gprs location update failed 314
gprs location update succeeded 314
gr interface alarms 111
gr interface event 308

H
hIP cache cleaned 368
hIP failed over 142, 367
hip started 366
hip stopped 367
hipCacheCleanup 368
hipFailover 142, 150, 367, 380
hipStandbyRestart 368
hipStarted 366
hipStopped 367

I
F
failed to connect to LS 140, 356
fast re-authentication failed 222
fast re-authentication succeeded 221
fastReauthFailed 222

incapable location info requested 338
incapableLocInfoRequested 338
incorrect flat file configuration 274
informational 57
insert sub data failed 315

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

409

Index
insert sub data success 315
insertSubDataFailed 315
insertSubDataSuccess 315
ip assigned 299
ip not assigned 299
ipmi alarms 116
ipmi events 318
ipmiCurrent 124, 323
ipmiDrvStatus 126, 325
ipmiFan 123, 322
ipmiFanStatus 124, 324
ipmiPower 123, 323
ipmiPsStatus 125, 324
ipmiRECurrent 329
ipmiREDrvStatus 331
ipmiREFan 328
ipmiREFanStatus 330
ipmiREPower 329
ipmiREPsStatus 330
ipmiREThempBB 326
ipmiREThempFP 326
ipmiREThempHSBP 328
ipmiREThempIOH 326
ipmiREThempMemP 327
ipmiREThempP 328
ipmiREThempPS 327
ipmiREVotage 325
ipmiThempBB 118, 319
ipmiThempFP 119, 319
ipmiThempHSBP 122, 322
ipmiThempIOH 119, 320
ipmiThempMemP 120, 320
ipmiThempP 122, 321
ipmiThempPS 121, 321
ipmiVoltage 117, 318
ipmiVotage 117, 318
ipsecTunnelAssociated 395
ipsecTunnelAssociateFailed 396
ipsecTunnelDisassociated 158, 396

license sync failed 335
license sync succeeded 334
license threshold exceeded 155, 386
licenseChanged 336
licenseImportFail 336
licenseImportSuccess 335
licenseSyncFail 335
licenseSyncSuccess 334
licenseThresholdExceeded 155, 386
licensing alarms 127
licensing interface events 332
lma failed over 130, 341
lMA ICMP is unreachable 340
lma icmp is unreachable 130
lma ICMP reachable 339
lMA server unreachable 340
lmaFailOver 130, 341
lmaHbUnreachable 340
lmaIcmpReachable 339
lmaIcmpUnreachable 130, 340
logging events 56
lostCnxnToDblade 81, 231
lostCnxnToDHCP 131, 342
LS authentication failure 73, 139
ls authentication failure 190, 355

M
MAC-spoofing rogue AP 187
mac-spoofingRogueAPDetected 187
mailSendFailed 363
mailSendSuccess 362
maliciousRogueAPTimeout 188
map disconnected 196
map downlink connected 196
map downlink connected to emap 197
map downlink connected to map 202
map downlink disconnected from emap

197
map downlink disconnected from map

K
keepalive failure 141, 365
keepAliveFailure 141, 365

L
license data changed 336
license import failed 336
license import succeeded 335

203
map uplink connected to emap 198
map uplink connected to map 200
map uplink connected to rap 199
map uplink disconnected from emap 199
mapDisconnected 196
mapDlinkConnected 196
mapDlinkConnectWitheMap 197
mapDlinkConnectWithMap 202
mapDlinkDisconnectWitheMap 197

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

410

Index
mapDlinkDisconnectWithMap 203
mapUlinkConnectToeMap 198
mapUlinkConnectToMap 200
mapUlinkConnectToRap 199
mapUlinkDisconnectToeMap 199
Memory allocation failed 152
memory allocation failed 381
memory threshold back to normal 385
memory threshold exceeded 154, 384
memoryThresholdBackToNormal 385
memoryThresholdExceeded 154, 384
Mesh state update to rap no channel 202
mesh state updated to map 200
mesh state updated to map no channel

201
mesh state updated to RAP 201
meshStateUpdateToMap 200
meshStateUpdateToMapNoChannel 201
meshStateUpdateToRap 201
meshStateUpdateToRapNoChannel 202
modify bearer response failed 107, 304
modifyBearerResponseFailed 107

N
new node failed to join 82, 250
new node joined successfully 250
newNodeJoinFailed 82, 250
newNodeJoinSuccess 250
No LS responses 73, 189
no LS responses 139
no ls responses 355
node back in service 265
node bond interface down 88, 259
node bond interface up 259
Node ip address changed 260
node out of service 84, 252
node physical interface down 88, 260
node physical interface up 261
node removal completed 251
node removal failed 83, 251
nodeBondInterfaceDown 88, 259
nodeBondInterfaceUp 259
nodeIPChanged 260
nodeOutOfService 84, 252
nodePhyInterfaceUp 261
nodeShutdown 90, 262
ntp time synchronized 262
ntpTimeSynched 262
number of devices exceeded it’s limit 157

number of users exceeded it’s limit 156

O
onboarding registration failed 246
onboarding registration succeeded 246
onboardingRegistrationFailure 246
onboardingRegistrationSuccess 246
outbound routing failure 114, 316
outboundRoutingFailure 114, 316
overview 56

P
pdf update success coa 300
pdngw could not be resolved 104, 301
pdngw version not supported 105, 302
pdnGwAssociationDown 105, 302
pdnGwNotResolved 104, 301
pdnGwVersionNotSupportedMsgReceived 105, 302
pdp context established 292
pdp delete by GGSN failed 298
pdp delete by GGSN succeeded 298
pdp delete by TTG failed 297
pdp delete by TTG succeeded 297
pdp update by GGSN failed 296
pdp update by GGSN succeeded 296
pdp update by HLR failed 294
pdp update by HLR succeeded 293
pdp update by roaming failed 295
pdp update by roaming succeeded 294
pdp update fail COA 301
pdpUpdFailCOA 301
pdpUpdSuccCOA 300
pmipUnavailable 151, 381
pMIPv6 unavailable 151, 381
process initiated 150, 380
process restart 140, 364
process stopped 382
processRestart 140, 364
pseudonym authentication failed 220
pseudonym authentication succeeded

219
pseudonymAuthFailed 220
pseudonymAuthSuccess 219

R
radius server reachable 175

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

411

Index
radius server unreachable 175
rap downlink connected to map 198
rap downlink disconnected from map 203
rapDlinkConnectWithMap 198
rapDlinkDisconnectWithMap 203
rate limit for TOR surpassed 156, 388
rate limit threshold restored 387
rate limit threshold surpassed 386
rateLimitMORSurpassed 156, 388
rateLimitThresholdRestored 387
rateLimitThresholdSurpassed 386
received management request 358
received passive request 357
received unrecognized request 361
remediation failed 247
remediation succeeded 247
remediationFailure 247
remediationSuccess 247
removeNodeFailed 83, 251
removeNodeSuccess 251
resource unavailable 142, 366
resourceUnavailable 142, 366
restore data failed 317
restore data success 317
restoreClusterFailed 86, 254
restoreClusterSuccess 254
restoreDataFailed 317
restoreDataSuccess 317
resync NTP Time 265
retransmission exhausted 137, 353
retransmitExausted 137, 353
Rogue AP 186
rogue AP disappeared 188

S
same network rogue ap 187
same-networkRogueAPDetected 187
scg forwarded footfall request to AP 360
scgLBSAuthFailed 139, 355
scgLBSConnectFailed 140, 356
scgLBSConnectSuccess 355
scgLBSFwdPassiveCalReq 360
scgLBSFwdPassiveFFReq 360
scgLBSNoResponse 139, 355
scgLBSRcvdMgmtRequest 358
scgLBSRcvdUnrecognizedRequest 361
scgLBSSendAPInfobyVenueReport 358
scgLBSSendClientInfo 359
scgLBSSendVenuesReport 359

scgLBSSentControllerInfo 357
scgLBSStartLocationService 357
send auth info success 313
sendAuthInfoFailed 313
sendAuthInfoSuccess 313
sent AP info by venue report 358
sent associated client report 359
sent controller information report 357
sent query venues report 359
service unavailable 141, 365
serviceUnavailable 141, 365
sessDeletedAtDblade 232
sessDeleteErrAtDblade 233
session delete at DP failed 233
session deleted at DP 232
session interface events 343
session license exhausted 334
session timeout 343
session update at DP failed 232
session updated at DP 231
sessTimeout 343
sessUpdatedAtDblade 231
sessUpdateErrAtDblade 232
smartMonitorTurnOffWLAN 211
smartRoamDisconnect 244
sms sent failed 364
sms sent successfully 363
smsSendFailed 364
smsSendSuccess 363
ssh tunnel switched 264
ssid-spoofing rogue AP 186
ssid-spoofingRogueAPDetected 186
STA 352
sta authentication failed decode failure

135, 349
sta authentication failed failure response

134, 348
sta authentication failed transport down

133, 348
sta reauthorization failed 135, 352
sta reauthorization successful 351
sta response timer expired 136, 352
sta session termination AAA initiated failed

351
sta session termination AAA initiated success 350
sta session termination SCG initiated success 349
sta successful authentication 347
staAuthFailedDecodeFailure 135, 349

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

412

Index
staAuthFailedFailureResp 134, 348
staAuthFailedTransDown 133, 348
standby HIP restarted 368
staReAuthFailed 135, 352
staReAuthSuccess 351
staResponseTimerExpired 136, 352
staSessionTermAAAInitFailed 351
staSessionTermAAAInitSucess 350
staSessionTermSCGInitSuccess 349
system interface events 354

T
threshold alarms 153
threshold events 383
threshold-crossing alerts 56
timestamp 57
tooManyUsers 156
ttg session critical threshold 127, 333
ttg session license exhausted 128
ttg session major threshold 333
ttg session warning threshold 332
ttgSessionCriticalThreshold 127, 333
ttgSessionLicenseExausted 128, 334
ttgSessionMajorThreshold 333
ttgSessionWarningThreshold 332
tunnel alarms 158
tunnel events - datablade 397

updateGprsLocSuccess 314
updating ap configuration 182
updating ap firmware 181
upgradeClusterFailed 86, 256
upgradeClusterNodeSuccess 255
upgradeEntireClusterSuccess 255

Z
zD AP Migrated 378
zd AP Migrating 378
ZD AP Migration Failed 379
zD AP Rejected 379
zdAPMigrated 378
zdAPMigrating 378
zdAPMigrationFailed 379
zdAPRejected 379

U
unallocatedMemory 152, 381
unauthorized COA/DM message dropped

174
unauthorized CoA/DM message dropped

67
unauthorizedCoaDmMessageDropped

67, 174
Unavailable location info requested 337
unavailableLocInfoRequested 337
unknown realm 170, 218
unknown ue 300
unknownRealm 218
unsupported location delivery request

338
unSupportedLocDeliveryRequest 338
update bearer request failed 109, 306
updateBearerRequestFailed 109
updateCfgFailed 129
updateGprsLocFailed 314

SCG-200 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.1.2, 800-71109-001 Rev A

413

Copyright © 2006-2015. Ruckus Wireless, Inc.
350 West Java Dr. Sunnyvale, CA 94089. USA
www.ruckuswireless.com



---

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Title                           : SCG™ 200 and vSZ-H™ Alarm and Event Reference Guide for SmartZone 3.1.2
Description                     : SCG™ 200 and vSZ-H™ Alarm and Event Reference Guide for SmartZone 3.1.2
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Subject                         : SCG™ 200 and vSZ-H™ Alarm and Event Reference Guide for SmartZone 3.1.2
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