Ruckus SCG 200/vSZ H Administrator Guide For SmartZone 3.1.1 Smart Zone (SCG 200/v SZ H) Vszh 3 1 Rev D 20160209

2016-02-10

• Contents
• About This Guide
  • Document Conventions
  • Related Documentation
  • Documentation Feedback
• Navigating the Web Interface
  • Setting Up the Controller for the First Time
  • Logging On to the Web Interface
  • Web Interface Features
    • Main Menu
    • Submenu
    • Sidebar
    • Content Area
    • Miscellaneous Bar
  • Using Widgets on the Dashboard
    • Widgets That You Can Display
      • Client Count Summary Widget
      • AP Status Summary Widget
      • Domain Summary Widget
      • System Summary Widget
      • Data Throughput Summary Widget
      • Client OS Type Summary Widget
    • Widget Slots
    • Adding a Widget
    • Adding a Widget to a Widget Slot
    • Displaying a Widget in a Widget Slot
    • Moving a Widget
    • Deleting a Widget
  • Changing the Administrator Password
  • Logging Off the Web Interface
• Managing Ruckus Wireless AP Zones
  • Working with AP Zones
    • Using the Domain Tree and Search Boxes
    • Creating an AP Zone
      • About VLAN Pooling
      • ChannelFly and Background Scanning
        • Benefits of ChannelFly
        • Disadvantages of ChannelFly
        • Background Scanning
    • Creating an AP Zone from a ZoneDirector Backup File
      • Backing Up the ZoneDirector
      • Restoring ZoneDirector Backup to the Controller
    • Cloning an AP Zone from the Domain Tree
    • Cloning an AP Zone from the AP Zone List
    • Viewing Existing AP Zones
    • Viewing the AP Zone Configuration
    • Deleting an AP Zone
  • Working with AP Groups
    • Creating an AP Group
      • Modifying Model Specific Controls
        • Supported LLDP Attributes
      • Configuring the Port Settings of a Particular AP Model
      • Designating an Ethernet Port Type
        • Trunk Ports
        • Access Ports
        • General Ports
      • Configuring Client Admission Control
  • Working with AAA Servers
    • Creating an AAA Server
    • Testing an AAA Server
    • Deleting an AAA Server
  • Working with Hotspot (WISPr) Portals
    • Creating a Hotspot Portal
    • Deleting a Hotspot Portal
  • Working with Guest Access Portals
    • Creating a Guest Access Portal
    • Viewing Guest Access Portals
    • Deleting Guest Access Portals
  • Working with Web Authentication Portals
    • Adding an AAA Server for the Web Authentication Portal
    • Creating a Web Authentication Portal
    • Creating a WLAN for the Web Authentication Portal
  • Working with Hotspot 2.0 Services
  • Working with WLANs and WLAN Groups
    • Creating a WLAN
      • Channel Mode
      • Client Load Balancing
        • Key Points About Client Load Balancing
      • Band Balancing
      • Bypassing Apple CNA
    • Working with WLAN Groups
      • Notes About WLAN Groups
      • Creating a WLAN Group
      • Viewing Existing WLAN Groups
      • Deleting WLAN Groups
  • Working with WLAN Schedules
    • Creating a WLAN Schedule Profile
  • Working with Device Policies
    • Creating a Device Access Policy
    • Viewing Device Access Policies
    • Deleting Device Access Policies
  • Working with L2 Access Control Policies
    • Creating an L2 Access Policy
    • Viewing L2 Access Policies
    • Deleting L2 Access Policies
  • Working with Bonjour Policies
    • Creating a Bonjour Gateway Rule on the AP
    • Applying a Bonjour Policy to an AP
  • Creating a DiffServ Profile
• Managing Global Configuration, AP Tunnel Profiles, Templates, and AP Registration Rules
  • Managing Global Configuration
  • Creating AP Tunnel Profiles
    • Creating a Ruckus GRE Tunnel Profile
    • Creating a SoftGRE Tunnel Profile
    • Creating an IPsec Profile
  • Working with Zone Templates
    • Creating and Configuring a Zone Template
      • Step 1: Create the Zone Template
      • Step 2: Configure the AP Model-Specific Configuration
      • Step 3: Configure the AAA Servers of the Zone Template
      • Step 4: Configure the Hotspot (WISPr) Services of the Zone Template
      • Step 5: Configure the Hotspot 2.0 Service of the Zone Template
      • Step 6: Configure the WLAN Service of the Zone Template
    • Exporting a Zone Template
    • Importing a Zone Template
    • Deleting a Zone Template
  • Working with WLAN Templates
    • Creating and Configuring a WLAN Template
      • Step 1: Create the WLAN Template
      • Step 2: Configure the AAA Servers for the WLAN Template
      • Step 3: Configure the Hotspot (WISPr) Services of the WLAN Template
      • Step 4: Configure the Hotspot 2.0 Services of the WLAN Template
      • Step 5: Configure the WLAN Services of the WLAN Template
    • Viewing Existing WLAN Templates
    • Deleting WLAN Templates
  • Working with Registration Rules
    • Creating a Registration Rule
    • Configuring Registration Rule Priorities
    • Deleting a Registration Rule
• Working with 3rd Party AP Zones
  • 3rd Party AP Zone Types
  • Adding a 3rd Party AP Zone
  • Viewing Existing 3rd Party AP Zones
  • Deleting a 3rd Party AP Zone
• Managing Access Points
  • Overview of Access Point Configuration
  • Viewing Managed Access Points
  • Provisioning and Swapping Access Points
    • Options for Provisioning and Swapping APs
    • Understanding How Swapping Works
  • Editing AP Configuration
  • Editing Swap Configuration
  • Moving a Single Access Point to a Different AP Zone
  • Moving Multiple Access Points to a Different AP Zone
  • Deleting an Access Point
• Configuring Services and Profiles
  • Configuring the GGSN/PGW Service
  • Configuring Authentication Services
    • Adding an Authentication Service
      • RADIUS Service Options
    • Testing the AAA Server Configuration
    • Viewing RADIUS Services
    • Deleting a RADIUS Service
  • Configuring HLR Services
    • Map Gateway Settings
    • MNC to NDC Mapping
      • Adding MNC to NDC Mapping
      • Viewing MNC to NDC Mapping
      • Deleting MNC to NDC Mappings
  • Configuring Diameter Services
    • Configuring System Wide Settings
    • Configuring Remote Peer Settings
  • Configuring FTP Services
    • Important Notes About FTP Services
  • Configuring Location Services
    • Adding an LBS Server
    • Configuring the Controller to Use the LBS Server
      • Setting an AP Zone to Use an LBS Server
      • Setting an AP Group to Override the LBS Settings of a Zone
  • Configuring an SMS Server
  • Working with Profiles
    • Working with Authentication Profiles
      • Creating an Authentication Profile
      • Viewing Authentication Profiles
      • Deleting Authentication Profiles
    • Working with Accounting Profiles
      • Creating an Accounting Profile
      • Viewing Accounting Profiles
      • Deleting Accounting Profiles
    • Working with Hotspot Profiles
      • Creating a Hotspot Profile
      • Viewing Hotspot Profiles
      • Deleting Hotspot Profiles
    • Working with Network Traffic Profiles
      • Creating a Network Traffic Profile
      • Viewing Network Traffic Profiles
      • Deleting Network Traffic Profiles
      • Applying a Network Traffic Profile to a 3rd Party AP Zone
    • Working with User Traffic Profiles
      • Creating a User Traffic Profile
      • Viewing User Traffic Profiles
      • Deleting Traffic Profiles
    • Working with Forwarding Profiles
      • L2oGRE Profiles
        • Creating an L2oGRE Profile
        • About Keep-Alive Settings
        • Viewing L2oGRE Profiles
        • Deleting an L20GRE Profile
      • L3oGRE Profiles
        • Adding an L3oGRE Profile
        • Viewing L3oGRE Profiles
        • Deleting L30GRE Profiles
      • TTG+PDG Profiles
        • Adding a TTG+PDG Profile
        • About DHCP Relay
        • Viewing TTG+PDG Profiles
        • Deleting TTG+PDG Profiles
      • PMIPv6 Profiles
        • Configuring the Global LMA and MAG Options
        • Creating a PMIPv6 Profile
        • Viewing PMIPv6 Profiles
        • Deleting PMIPv6 Profiles
      • Mixed Mode Profiles
        • Adding Mixed a Mode Profile
        • Viewing Mixed Mode Profiles
        • Deleting Mixed Mode Profiles
• Configuring the System Settings
  • Overview of the System Settings
  • Configuring General System Settings
    • Setting the System Time
      • How APs Synchronize Time with the Controller
    • Configuring the Syslog Server Settings
      • Event Severity Levels
      • Default Event Severity to Syslog Priority Mapping
    • Configuring the Northbound Portal Interface
    • Configuring the SMTP Server Settings
    • Configuring the FTP Server Settings
    • Setting Critical AP Auto Tagging Rules
    • Configuring Q-in-Q Ether Type
    • Managing the Global User Agent Black List
    • Enabling and Configuring Node Affinity
    • Managing the Certificate Store
      • Generating a Certificate Signing Request
      • Importing an SSL Certificate
      • Assigning Certificates to Services
    • Configuring Advanced Gateway Options
  • Configuring Cluster Planes
    • Setting the System IP Mode
    • Configuring Control Planes
      • Physical Interface Tab
      • User Defined Interface Tab
      • Static Routes Tab
      • Configuring a Data Plane
    • Configuring Cluster Redundancy
    • How Cluster Redundancy Works
    • Rehoming Managed APs
  • Configuring Network Management
    • Configuring the SNMPv2 and SNMPv3 Agents
      • Enabling Global SNMP Traps
      • Configuring the SNMPv2 Agent
      • Configuring the SNMPv3 Agent
    • Sending SNMP Traps and Email Notifications for Events
      • Enabling or Disabling Notifications for a Single Event
      • Viewing Enabled Notifications for Events
    • Configuring Event Thresholds
      • Events with Configurable Thresholds
    • Controlling Access to the Management Interfaces
  • Configuring Hosted AAA Services
    • EAP-SIM Configuration
    • EAP-AKA Configuration
• Working with Management Domains
  • Overview of Management Domains
  • Viewing a List of Management Domains
  • Creating a New Management Domain
  • Deleting a Management Domain
• Managing Administrator Accounts
  • Overview of Administrator Accounts and Roles
  • Viewing a List of Administrator Accounts, Roles, and RADIUS Servers
  • Creating an Administrator Account
  • Creating a New Administrator Role
  • Editing an Administrator Role
  • Cloning an Existing Administrator Role
  • Adding a RADIUS Server for Administrators
    • About TACACS+ Support
  • Using a Backup RADIUS Server
  • Testing an AAA Server
  • Deleting an Administrator Account, Role, or RADIUS Server
• Managing Mobile Virtual Network Operator Accounts
  • Overview of Mobile Virtual Network Operator Accounts
  • Viewing a List of MVNOs
  • Creating a New MVNO Account
  • Using a Backup RADIUS Server for Authorizing and Authenticating MVNOs
  • Editing an MVNO Account
  • Deleting an MVNO Account
• Creating and Managing Hotspots
  • Overview of Hotspot Management
  • Hotspot Terminologies
  • How Hotspot Authentication Works
  • Call Flow for Devices That Use a Web Proxy
    • Devices Using a Static Web Proxy
    • Devices Using a Dynamic Web Proxy
  • User Agent Blacklist
  • Notes on Using iOS Devices to Access the Hotspot
  • Notes on Using Amazon Kindle Fire to Access the Hotspot
  • What You Will Need
  • Hotspot Configuration Options
    • Why Create a User Defined Interface
    • Creating a User Defined Interface
    • Adding a RADIUS Server to the Controller
      • Adding a RADIUS Accounting Server
    • Creating a Hotspot WLAN
      • Configuring Smart Client Support
      • Configuring the Logon URL
    • Creating a WLAN
  • Downloading Captive Portal and Subscriber Portal Logs
• Monitoring AP Zones, Access Points, and Wireless Clients
  • Monitoring AP Zones
    • Viewing a Summary of AP Zones
    • Exporting the AP Zone List to CSV
    • Viewing the Configuration of an AP Zone
    • Viewing All APs That Belong to an AP Zone on Google Maps
  • Monitoring Managed Access Points
    • Viewing a Summary of Access Points
    • Exporting the Access Point List to CSV
    • Viewing the Configuration of an Access Point
    • Downloading the Support Log from an Access Point
    • Restarting an Access Point Remotely
    • Running Ping and Traceroute on an Access Point
  • Monitoring Wireless Clients
    • Viewing a Summary of Wireless Clients
    • Exporting the Wireless Client List to CSV
    • Viewing Information About a Wireless Client
    • Measuring Wireless Network Throughput with SpeedFlex
• Monitoring the System, Alarms, Events, and Administrator Activity
  • Monitoring the Controller System
    • Viewing the System Cluster Overview
    • Displaying the Chassis View of Cluster Nodes
    • Starting the Cluster Real-time Monitor
  • Monitoring Rogue Access Points
  • Viewing Alarms
    • Using the Search Criteria Section
    • Exporting the Alarm List to CSV
    • Clearing Alarms
    • Acknowledging Alarms
  • Viewing Events
    • Using the Search Criteria Section
    • Exporting the Event List to CSV
  • Viewing Administrator Activity
    • Using the Search Criteria Section
    • Exporting the Administrator Activity List to CSV
• Working with Reports
  • Types of Reports
    • Active TTG Sessions Report
    • Client Number Report
    • Client Number vs Airtime Report
    • Continuously Disconnected APs Report
    • Failed Client Associations Report
    • New Client Associations Report
    • System Resource Utilization Report
    • TX/RX Bytes Report
  • Creating a New Report
    • Step 1: Define the General Report Details
    • Step 2: Define the Resource Filter Criteria
    • Step 3: Define the Time Filter
    • Step 4: Define the Report Generation Schedule
    • Step 5: Enable Email Notifications (Optional)
    • Step 6: Export the Report to an FTP Server (Optional)
    • Step 7: Save the Report
  • Viewing a List of Existing Reports
  • Deleting a Report
• Working with Local, Guest, and Remote Users
  • Working with Local, Guest, and Remote Users
    • Working with Local Users
      • Creating a Local User Account
      • Editing a Local User Account
    • Working with Guest Users
      • Generating Guest Passes
        • Step 1: Create a Guest Access Portal
        • Step 2: Create a Guest Access WLAN
        • Step 3: Generate a Guest Pass
        • Step 4: Send Guest Passes to Guest Users
          • Printing the Guest Pass
          • Exporting the Guest Pass to CSV
          • Sending the Guest Pass via Email
          • Sending the Guest Pass via SMS
      • Generating Guest Passes from an Imported CSV
      • Viewing the List of Guest Users
      • Deleting Guest Users
      • Creating a Guest Pass Printout Template
    • Working with Remote Users
      • How Onboarding Works
      • Before You Begin
      • Step 1: Create the Onboarding Guest WLAN for Remote Users
      • Step 2: Create a Standard WLAN with Zero-IT Activation Enabled
  • Working with User Roles
    • Creating a User Role
  • Managing Subscription Packages
    • Viewing a List of Subscription Packages
    • Creating a Subscription Package
    • Editing a Subscription Package
    • Deleting a Subscription Package
• Performing Administrative Tasks
  • Backing Up and Restoring Clusters
    • Creating a Cluster Backup
    • Restoring a Cluster Backup
    • Deleting a Cluster Backup
  • Backing Up and Restoring the Controller’s Network Configuration from an FTP Server
    • Requirements
    • What Information Is Backed Up
    • Backing Up to an FTP Server
    • Restoring from an FTP Server
  • Backing Up and Restoring System Configuration
    • Creating a System Configuration Backup
    • Exporting the Configuration Backup to an FTP Server Automatically
    • Scheduling a Configuration Backup
    • Downloading a Copy of the Configuration Backup
    • Restoring a System Configuration Backup
    • Deleting a Configuration Backup
  • Resetting a Node to Factory Settings
    • What Happens After Reset to Factory Settings
    • Using the Web Interface
    • Using the CLI
  • Upgrading the Controller
    • Performing the Upgrade
    • Verifying the Upgrade
    • Rolling Back to a Previous Software Version
    • Recovering a Cluster from an Unsuccessful Upgrade
      • If the Controller Has Local Configuration Backup
      • If the Controller Has an FTP Backup
  • Working with Logs
    • Available System Log Types
    • Downloading All Logs
    • Downloading Snapshot Logs Generated from the CLI
  • Managing License Files
    • Uploading a License File
    • Viewing License Details
    • License SKUs
• Accessing the Command Line Interface
  • About the Command Line Interface
  • What You Will Need
  • Step 1: Connect the Administrative Computer to the Controller
  • Step 2: Start and Configure the SSH Client
    • Using an SSH Connection
    • Using a Serial Connection
  • Step 3: Log On to the CLI
  • Changing the Management IP Address from the CLI
• Working with the Captive Portal
  • Overview of the Captive Portal
  • Configuring the Captive Portal
    • Configuring the GGSN/PGW Service
    • Configuring an Authentication Profile
    • Configuring Accounting Profile
    • Configuring TTG+PDG Forwarding Profiles
    • Configuring WISPr (Hotspot) Services of the AP Zone
    • AP Zone WLAN Services & Group
  • Captive Portal Workflows and VSA
    • Successful Captive Portal Authentication
    • Successful GTP Tunnel Establishment
    • Ruckus VSA for Captive Portal
• Statistics Files the Controller Exports to an FTP Server
  • AP Inventory
  • Control Plane Statistics
  • Mobility Zone Inventory
  • Zone Statistics
  • AP Statistics
  • Zone Time Radio Statistics
  • Zone Time WLAN Statistics
  • AP Time Radio Statistics
  • AP Time WLAN Statistics
    • Control Plane Statistics
  • Data Plane Statistics
  • Data Plane Ethernet Port Statistics
  • AP SoftGRE Tunnel Statistics
  • SoftGRE Gateway Statistics
  • Tenant Time Radio Statistics
  • Tenant Time WLAN Statistics
  • Tenant Zone Statistics
  • Tenant Zone Radio Statistics
  • Tenant Inventory File
• Ports to Open for AP-Controller Communication
  • AP-SCG/SZ/vSZ Communication
  • AP-ZD Communication
• SoftGRE Support
  • Overview of SoftGRE Support
    • Supported Deployment Scenario
    • SoftGRE Packet Format
  • Configuring SoftGRE
    • Creating an AP Zone That Supports SoftGRE
    • Changing the Tunnel Type from SoftGRE
  • Monitoring SoftGRE
    • Checking the AP Tunnel Type of a Zone
    • Viewing SoftGRE Traffic Statistics of an AP
  • SoftGRE SNMP MIBs
  • SoftGRE Alarms and Events
    • SoftGRE Events
    • SoftGRE Alarms
• Replacing Hardware Components
  • Installing or Replacing Hard Disk Drives
    • Ordering a Replacement Hard Disk
    • Removing the Front Bezel
    • Removing an HDD Carrier from the Chassis
    • Installing a Hard Drive in a Carrier
    • Reinstalling the Front Bezel
  • Replacing PSUs
  • Replacing System Fans
• Replacing a Controller Node
  • Prerequisites
  • Backing Up and Restoring the Cluster
    • Step 1: Back Up the Cluster from the Web Interface
    • Step 2: Back Up the Cluster from the Controller CLI
    • Step 3: Transfer the Cluster Backup File to an FTP Server
    • Step 4: Restoring the Cluster Backup to the Controller
      • Restoring to a Single Node Environment
      • Restoring to a Multi Node Environment
        • Replacing a Single Node in a Cluster
        • Replacing Multiple Nodes in a Cluster
  • Backing Up and Restoring Configuration
    • Backed Up Configuration Information
    • Backing Up Configuration
      • Backing Up Configuration from the Web Interface
      • Backing Up Configuration from the CLI
    • Restoring Configuration
      • Restoring Configuration to a Single Node Environment
      • Restoring Configuration to Multi Node Environment
        • Restoring Configuration to a Single Node in a Cluster
        • Restoring Configuration to Multiple Nodes in a Cluster
• SSID Syntaxes Supported by Ruckus Wireless Products
  • SCG SSID Syntax
    • 1.1. x
    • 2.1.x
    • 2.5.x
  • ZoneDirector SSID Syntax
    • 9.8, 9.7
    • 9.6
  • ZoneFlex AP SSID Syntax
    • 9.8, 9.7, and 9.6
• Index