SMART Technologies 2075 LCD MONITOR User Manual SMART Board 2000 series display user s guide
SMART Technologies Inc. LCD MONITOR SMART Board 2000 series display user s guide
Users Manual
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| Document ID | 3408264 |
| Application ID | bpuMchbcfNjJYk+16SjjwA== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 26.22kB (327797 bits) |
| Date Submitted | 2017-05-31 00:00:00 |
| Date Available | 2017-11-28 00:00:00 |
| Creation Date | 2017-05-18 18:41:14 |
| Producing Software | madbuild |
| Document Lastmod | 2017-05-18 18:42:54 |
| Document Title | SMART Board 2000 series display user's guide |
| Document Author: | SMART Technologies |
smarttech.com/docfeedback/171178 SMART Board 2000 series Display USER’S GUIDE FOR SBD-2075 Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at smarttech.com/registration. Keep the following information available in case you need to contact SMART Support. Serial number: Date of purchase: Trademark notice SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. Copyright notice © 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof is covered by one or more of the following U.S. patents: www.smarttech.com/patents 05/2017 smarttech.com/kb/171178 Important information Failure to follow the installation instructions shipped with your SMART product could result in personal injury and product damage which may not be covered by your warranty. Do not open or disassemble the SMART product. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids your warranty. Do not stand (or allow children to stand) on a chair to touch the surface of your SMART product. Rather, mount the product at the appropriate height. Do not climb (or allow children to climb) on a wall- or stand-supported SMART product. Climbing on the SMART product could result in personal injury or product damage. Individuals under the age of 18 require adult supervision when using this SMART Product. To reduce the risk of fire or electric shock, do not expose your SMART product to rain or moisture. If your SMART product requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard. Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may not be covered by your warranty. Do not place any heavy objects on the power cable. Damage to the cable could cause shock, fire or product damage which may not be covered by your warranty. Use only extension cords and outlets into which this product’s polarized plug can be fully inserted. Use the power cable provided with this product. If a power cable is not supplied with this product, please contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards. smarttech.com/kb/171178 If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the display by connecting rope or wire to its handles. Because the display is heavy, rope, wire or handle failure could lead to personal injury. To prevent personal injury, do not attempt to mount or carry the interactive flat panel using your own strength. Instead, use a lifting device with the included attachable eyebolts. The eyebolts are not post-installation hardware. Use only VESA®-approved mounting hardware. Disconnect all power cables for your display from the wall outlet and seek assistance from qualified service personnel when any of the following occurs: The power cable or plug is damaged Liquid is spilled into the display Objects fall into the display The display is dropped Structural damage such as cracking occurs The display behaves unexpectedly when you follow operating instructions smarttech.com/kb/171178 Regulatory information This device complies with directive 2014/53/EU. This device complies with class A of CISPR 32 and may cause radio interference in a residential environment. Canada statement This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: 1. This device may not cause interference; and 2. This device must accept any interference, including interference that may cause undesired operation of the device. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1. l'appareil ne doit pas produire de brouillage; 2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf. smarttech.com/kb/171178 Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. FCC Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and consider removing the no-collocation statement. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. smarttech.com/kb/171178 Contents Important information Regulatory information Canada statement FCC warning FCC Radiation Exposure Statement Chapter 1 About the display Turning on the display for the first time Connecting to a network Chapter 2 Using Screen Share Using Input Using settings Using the OSD menu Updating system software Applying an automatic system software update manually Updating system software manually Appendix A Troubleshooting the display’s software smarttech.com/kb/171178 15 16 20 24 24 24 25 25 Chapter 1 Chapter 1 About the display [Overview] The SMART Board 2075 display is a 75" non-touch LED display with built-in screen sharing that supports iOS, Android and Microsoft platforms. The 4K ultra-high-definition display serves as an active collaboration hub between student and teacher devices to allow for greater levels of student engagement. The SMART Board 2075 display is a cost-effective solution that offers educators flexibility in their implementation of technology in classrooms for whole class and small group collaboration. Features The display includes the following features Feature 4K ultra high definition Screen sharing apps smarttech.com/kb/171178 Description CHAPTER 1 CHAPTER 1 Turning on the display for the first time Turn on the display after mounting it and connecting power and devices. To turn on the display for the first time (missing or bad snippet) 1. Select your preferred language, and then tap Next. 2. Select your country, and then tap Next. 3. Name the display, and then tap Next. 4. Set the date and time, and then tap Next. 5. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 6. Tap Finish. The Welcome screen appears. Connecting to a network You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you do so, your organization’s network administrators need to configure the network for the display. Configuring the network for the display Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and enable the display to set the date and time automatically. Configuring the network for iQ functions Network administrators need to configure the network so users can update the display’s firmware and system software automatically over the air and to allow apps to function properly. smarttech.com/kb/171178 CHAPTER 1 CHAPTER 1 To configure the network Add these URLs to the network whitelist. URL Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com SMART Notebook® Player http://*.loggly.com SMART Notebook Player http://*.smarttech.com iQ system software, Workspaces, app, Activities app, SMART Notebook Player https://*.smarttech.com SMART Notebook Player https://www.fabric.io/ SMART Notebook Player https://*.classlab.com Workspaces app, Activities app https://www.firebase.com/test.html Workspaces app, Activities app https://*.smartamp.com Workspaces app, Activities app https://*.google.com Activities app http://*.google-analytics.com Activities app https://www.gstatic.com Activities app https://*.firebaseio.com Activities app https://*.cloudfront.com Activities app https://content.googleapis.com Workspaces app https://gstatic.com Workspaces app https://*.youtube.com Workspaces app, SMART Notebook Player https://api.datamarket.azure.com Workspaces app smarttech.com/kb/171178 CHAPTER 1 CHAPTER 1 To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app 1. Open the required TCP/UDP ports: Protocol Port range Feature TCP 80 Outbound http UDP 123 Network Time Protocol TCP 3689 iTunes music sharing TCP 5000 Audio streaming TCP 5353 mDNS UDP 5353 mDNS TCP 7000 Picture sharing TCP 7001 Video streaming UDP 7010 Display mirroring UDP 7011 Display mirroring TCP 7100 Display mirroring TCP 47000 Audio negotiation TCP 49152–65535 Dynamic ports UDP 49152–65535 Dynamic ports TCP 49228 Google Cast TCP 50259 Google Cast UDP 54780 Google Cast UDP 62572 Google Cast 2. Configure the network to allow Bonjour and mDNS (multicast). 3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. NOTE Using a 5 GHz network connection may provide a better experience with the Screen Share app. smarttech.com/kb/171178 CHAPTER 1 CHAPTER 1 To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers Connecting the display to a network The display can connect to a network using either Wi-Fi or an Ethernet connection. Network administrators can also add a browser proxy. To connect to a Wi-Fi network (missing or bad snippet) 1. Tap Wi-Fi. NOTE Ensure Wi-Fi is turned On. 2. Select a wireless network. If the Wi-Fi network is not password protected, the display connects to the network. 3. If the network requires a password, enter the Wi-Fi password and tap Connect. OR If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect. TIP Use the crosshairs to move the on-screen keyboard. To connect to an Ethernet network NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router. smarttech.com/kb/171178 CHAPTER 1 CHAPTER 1 To add a proxy (missing or bad snippet) 1. Tap Wi-Fi. 2. Tap and hold the network to which you’re adding a proxy. A dialog box appears. 3. Tap Modify network. 4. Select Show advanced options. 5. In the Proxy box, select Manual. 6. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes. 7. Tap Save. Evaluating the impact of Screen Share on your network data usage When you connect your device or computer to the display using Screen Share, the screen sharing protocol compresses the image from your device or computer. The protocol may transmit only areas of the screen that change. This can make it difficult to estimate the impact of Screen Share on a network where many users would like to screen share simultaneously. For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of teachers might be streaming video while 90% might be sharing static content with occasional updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use the following table to help estimate the impact of wireless Screen Share on your network. Content being shared Data rate transmission Static content with minor screen movement 20 kb/sec Static content with periodic scrolling or Spikes briefly to 500–600 kb/sec, returns to 20 refreshes kb/sec Gaming or streaming video with major screen 700 kb/sec–1.2 Mbps changes smarttech.com/kb/171178 Chapter 2 Chapter 2 Using Screen Share You can share content wirelessly to the display from your computer or mobile device. NOTE If you want to change the display’s name, see the SMART Board 2000 series displays installation and maintenance guide (smarttech.com/kb/xxxxxx) for instructions. Sharing content from the Chrome™ browser to the display You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the desktop or a specific browser tab from your computer. NOTES Use Chrome version 52 and later to share content. Make sure your computer is connected to the same network as the display. See Confirming the display and mobile device or computer are connected to the same network on page 14 for more information. To download the Chrome browser 1. On your computer, go to google.com/chrome. 2. Click Download > For personal computers > Download Chrome. 3. Follow the on-screen instructions. To share content from the browser tab to the display 1. On the remote, press Input The launcher appears. smarttech.com/kb/171178 button to open the launcher. CHAPTER 2 CHAPTER 2 2. Select Screen Share and press OK. NOTE Remember the display’s name. 3. On your computer, open the Chrome browser. 4. Open the tab you want to share to the display. 5. In the top right corner of your browser, click the Cast icon 6. Select the display’s name. NOTE When you’re sharing content, the Cast icon turns blue. To share content from your desktop to the display 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. 3. On your computer, open the Chrome browser. 4. In the top right corner of your browser, click the Cast icon 5. Click the drop-down menu beside Cast to. 6. Click Cast desktop. 7. Select the display’s name. 8. In the Share your screen dialog box, click Entire screen. NOTE When you’re sharing content, the Cast icon turns blue. Sharing content from your Windows® computer to the display You can use the Chrome browser to share content from your Windows computer. You can purchase AirParrot®, an application that allows you to share your display, a single application or a media file. See airsquirrels.com/airparrot/features/win. smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 If your computer is running Windows 10, Windows 8 or Windows 8.1 operating system, you can use Miracast to share content. NOTE Make sure your computer is connected to the same network as the display. See Confirming the display and mobile device or computer are connected to the same network on page 14 for more information. Using Miracast to share content from Windows 8 operating system To share content from the Windows 8 operating system 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. NOTE Remember the display’s name. 3. Swipe in from the right edge of the screen, and then tap Devices. OR With a mouse, point to the lower-right corner of the screen, move the pointer up and click Devices. 4. Click Project > Add a wireless display and select the display. To choose how content is shared from the Windows 8 operating system 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. NOTE Remember the display’s name. smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 3. Swipe in from the right edge of the screen, and then tap Devices. OR With a mouse, point to the lower-right corner of the screen, move the pointer up and click Devices. 4. Click Project and select: PC screen only. No content is shared to the display. Duplicate. Content is shared on both screens. Extend. The computer’s desktop is extended across the computer and display’s screen. You can move items between the two screens. Second screen only. Content is shared to the display. The computer’s screen is blank. Using Miracast to share content from the Windows 10 operating system To share content from a computer using Windows 10 system software 1. On the computer, turn on Wi-Fi. 2. On the remote, press Input button to open the launcher. The launcher appears. 3. Select Screen Share and press OK. NOTE Remember the display’s name. 4. On the computer, click action center Supported Chrome browsers Chrome browser version 52 or later 10 smarttech.com/kb/171178 > Connect and select the display. CHAPTER 2 CHAPTER 2 Sharing content from your Apple product to the display For a list of supported Apple products, see Supported Apple devices and operating systems on the next page. NOTE Make sure your Mac computer or iOS device is connected to the same network as the display. See Confirming the display and mobile device or computer are connected to the same network on page 14 for more information. To mirror your Mac computer’s desktop to the display 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. NOTE Remember the display’s name. 3. On your Mac computer, click the AirPlay icon in the menu bar. 4. Select the display’s name. The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay. To extend your Mac computer desktop to the display 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. NOTE Remember the display’s name. 3. On your Mac computer, click the AirPlay icon 4. Select the display’s name. 11 smarttech.com/kb/171178 in the menu bar. CHAPTER 2 CHAPTER 2 The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay. 5. Click the AirPlay icon , and then click Extend Desktop. To mirror your iOS device’s screen to the display 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. NOTE Remember the display’s name. 3. On your iOS mobile device, open the Control Center. 4. Tap AirPlay. 5. Select the display’s name. 6. Select Mirroring. 7. Select an app. The content appears on the display. Supported Apple devices and operating systems The following Apple operating systems support Screen Share. iOS 9 or later OS X 10.11 (El Capitan) or later The following Apple devices support Screen Share. iPhone 4S or later iPad 2 or later iPod touch (5th generation) or later Sharing content from your Android™ mobile device For a list of supported Android products, see Supported Android devices and operating systems on page 14. For more information, see Cast your Android screen from the Google Home app. 12 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 NOTE Make sure your Android mobile device is connected to the same network as the display. See Confirming the display and mobile device or computer are connected to the same network on the next page for more information. To share your Android mobile device’s screen on the display using the Google Home app 1. Download the Google Home app from Google Play™. 2. On the remote, press Input button to open the launcher. The launcher appears. 3. Select Screen Share and press OK. NOTE Remember the display’s name. 4. On your Android mobile device, open the Google Home app. 5. In the top left corner, press the navigation drawer 6. Tap Cast Screen. 7. Select the display’s name. NOTE If you don’t see the display you want, tap MORE SETTINGS to show more displays. To share your Android mobile device’s screen on the display from the notification shade 1. On your device, swipe down to open the notification shade. 2. Tap Cast. 3. Select the display’s name. If you don’t see the display you want, tap MORE SETTINGS to show more displays. NOTES 13 Make sure your Android mobile device is connected to the same network as the display. Not all apps are Google Home-enabled. smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Supported Android devices and operating systems All devices running Android 4.4.2 or later support the Cast Screen feature. See Optimized devices for Android Screen casting. NOTE Not all mobile devices have been optimized for screen casting. Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can limit the mobile device’s processing power, which could affect the performance of the Cast Screen feature. Stop sharing content TIP You can disconnect your mobile device or computer to stop sharing content to the display. To stop sharing content to the display 1. On the remote, press Back. The message “Want to disconnect?” appears. 2. Select Yes and press OK. Confirming the display and mobile device or computer are connected to the same network To confirm the display and mobile device or computer are connected to the same network 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Select Screen Share and press OK. 3. Note the network the display is connected to. 4. On your mobile device or computer, confirm which network the mobile device or computer is connected to. Consult the mobile device or computer’s user guide for more information. 14 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Using Input You can present content from your computer on the display when you connect a computer to the display. Showing content on the display To show content on the display 1. On the remote, press Input button to open the launcher. The launcher appears. 2. Use the arrow button to select the input source and press OK. The display looks for a connection, and the content appears on the screen. Naming the video input ports You can add a custom name, up to 35 characters, for each video input. To name a video input 1. Open the launcher. The launcher appears. 2. Tap Input The display looks for a connection, and the port previews appears on the screen. 3. Tap [pen icon] to edit the video input port’s name. 4. Using the on-screen keyboard, enter a name for the video input port. 5. Tap Done on the on-screen keyboard. Stop showing content on the display To stop showing content on the display Open the launcher and select another app. 15 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Using settings About device Diagnostics Language Country Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Screen Share 16 17 17 17 18 18 19 19 19 20 20 You can access the display’s settings using the icon in the launcher. About device NOTE To find the display’s serial number, see. Option Values Function Notes Board name [N/A] Select a name for your display [N/A] Legal Information [N/A] Shows the open source licenses, the SMART end user license agreement and SMART intellectual property information [N/A] Build number [N/A] Shows the iQ system software’s version number [N/A] Up time [N/A] Shows how long the Turning off the display resets display has been turned on the up time to 0. [N/A] Resets all options to their default values Product information Board information Board configuration Factory data reset 16 smarttech.com/kb/171178 Only administrators should reset the display. CHAPTER 2 CHAPTER 2 Diagnostics Option Write logs to USB Values Function Notes [N/A] Copy diagnostic logs to a USB drive [N/A] Values Function Notes [Languages] Sets the language for the settings menu (missing or bad snippet) Values Function Notes [Countries] Sets the display’s country [N/A] Language Option Language Country Option Country 17 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Wi-Fi NOTE To add a proxy, see Connecting the display to a network on page 5. Option Values Function Notes [Wireless networks] Select a wireless network Turn on Wi-Fi to discover networks. Scan [N/A] Scan for wireless networks Tap More WPS Pin Entry [N/A] [N/A] Not used Wi-Fi Direct [N/A] [N/A] Not used Advanced [N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options below. WPS push button [N/A] Connect to a wireless network using Wi-Fi Protected Setup [N/A] Add network [N/A] Add a wireless network [N/A] Values Function Notes Network notification [N/A] Notifies you when an open wireless network is available [N/A] Keep Wi-Fi on during sleep Always Determines if the Wi-Fi remains on when the display goes to sleep [N/A] Wi-Fi Advanced Wi-Fi options Option Advanced Only when plugged in Never Scanning always available [N/A] Allow Google’s location service and other applications to scan for networks, even when Wi-Fi is turned off [N/A] Wi-Fi frequency band Auto Wi-Fi frequency band [N/A] 5 Ghz 2.4 Ghz 18 Install certificates [N/A] Install certificates to connect to a network [N/A] Wi-Fi optimization [N/A] Minimize battery usage when Wi-Fi is enabled [N/A] MAC address [N/A] Shows the display’s MAC address [N/A] IP address [N/A] Shows the display’s IP address [N/A] smarttech.com/kb/171178 to access this option. CHAPTER 2 CHAPTER 2 Ethernet NOTE Manual configuration isn’t available. The IP address is automatically configured via DHCP. Option Values Function Notes IP address [N/A] Shows the display’s IP address [N/A] MAC address [N/A] Shows the display’s MAC address [N/A] Values Function Notes Automatic date & time [N/A] Sets the display’s date and time automatically Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See page 2. Set date [N/A] Sets the display’s date Disable Automatic date & time to set the date manually. Set time [N/A] Sets the display’s time Disable Automatic date & time to set the time manually. Select time zone [N/A] Sets the display’s time zone [N/A] Use 24-hour format [N/A] Shows the display’s time using the 24-hour clock [N/A] Choose date format [N/A] Sets the display’s date format [N/A] Values Function Notes [N/A] Sends usage statistics and error reports to SMART [N/A] Date & time Option Usage Data Option Share Usage Data 19 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Auto Update NOTE To prevent automatic system software updates, block access to https://ws.kappboard.com. Option Updates Channel Values Function Notes Stable Channel Sets which system software updates the display receives When switching from the Beta Channel to the Stable Channel, a factory reset occurs. See page 16 for more information about factory reset. Checks for updates to the system software If an update is available, the text changes to Apply update now. Beta Channel Check for Updates Now [N/A] NOTE The display must be connected to the Internet to check for system software updates. Screen Share Option Values Function Notes [N/A] Closes and restarts Screen Share app and its discovery services You can restart Screen Share as a troubleshooting step if a mobile device or computer can’t find or connect to the display. Screen Share Reset Using the OSD menu You can access the on-screen display (OSD) menu by using the control panel on the side of the display or the remote control. Changing settings in the on-screen display menu To change settings with the control panel 1. Press the Menu button on the side control panel. 2. 3. 4. 5. 20 The on-screen display menu appears. Press the up and down arrows to highlight a menu, and then press Input to select it. Press the up and down arrows to highlight a menu option, and then press Input to select it. Press the left and right arrows to change the setting. Press Menu to navigate backwards until the on-screen menu closes. smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Picture menu Option Values Function Notes Brightness 0–100 Sets the overall brightness of the image and background [N/A] Contrast 0–100 Sets the difference in brightness between the lightest and darkest parts of the image [N/A] Sharpness 0–100 Sets the image sharpness [N/A] Color temperature Native Sets the color temperature Select User to customize red, 6500K green and blue settings in the 9300K Color control option. User Color control Red 0–100 Sets the amount of red in the image You can modify this value only if you select User in the Color temperature option. Green 0–100 Sets the amount of green in the image You can modify this value only if you select User in the Color temperature option. Blue 0–100 Sets the amount of blue in the image You can modify this value only if you select User in the Color temperature option. Picture mode Standard Sets the picture mode [N/A] Resets all settings in the Picture menu to their default values [N/A] Highbright Soft Standard Picture reset Yes No Screen menu Option H-position Values Function Notes 0–100 Sets the horizontal position [N/A] of the image V-position 0–100 Sets the vertical position of [N/A] the image Clock 21 0–100 smarttech.com/kb/171178 [N/A] [N/A] CHAPTER 2 CHAPTER 2 Option Values Function Notes Clock phase 0–100 [N/A] [N/A] Blank Off Turns the image off [N/A] On Dimming 10–100 Sets the image dimming [N/A] Aspect ratio Wide Sets the aspect ratio [N/A] Resets all settings in the Screen menu to their default values [N/A] Yes Option Values Function Notes Speaker Internal Sets the speaker output [N/A] Sets the audio input [N/A] Resets all settings in the Audio menu to their default values [N/A] 4:3 Screen reset No Audio menu External Audio source HDMI 1 HDMI 2 DP Audio 1 Audio 2 Audio reset Yes No Configuration 1 menu Option Values Function Notes Auto adjust What are the values? What does this do? You can modify this value only if you select the VGA input. Language English Sets the language [N/A] Turns input auto-source on or off [N/A] Resets all settings in the Configuration 1 menu to their default values [N/A] Resets all OSD menu settings to their default values [N/A] What’s the second Asian language here? Auto source No Yes Configuration reset No Yes Factory reset No Yes 22 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Configuration 2 menu Option Values Function Notes OSD turn off 5-120 seconds Sets the time of inactivity before the on-screen display menu turns off [N/A] Freeze function Off Turns the picture freeze frame on or off [N/A] On OSD H-position 1-100 Sets the horizontal position of the OSD menu [N/A] OSD V-position 1-100 Sets the vertical position of the OSD menu [N/A] OSD rotation Landscape Sets the rotation position of the OSD menu [N/A] [N/A] Displays the model name, serial number, and operating time [N/A] Option Values Function Notes Gamma selection Mode 1 Sets the color gamma value [N/A] Turns over scan on or off Over scan increases the Portrait Monitor information Advance menu Mode 2 Mode 3 Over scan Off On IR control Keypad control Normal picture size on the display Turns the remote control feature on or off [N/A] Lock Unlock Turns the OSD keypad on or off [N/A] Turns access to Extended Display Identification Data (EDID) on or off [N/A] Resets all settings in the Advanced menu to their default values [N/A] Lock DDC/CI On Off Advanced option reset No Yes 23 smarttech.com/kb/171178 CHAPTER 2 CHAPTER 2 Updating system software When the SMART Board 2000 series display is connected to the Internet, it updates its system software automatically. When an update to the system software is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. The update begins when the countdown is complete. The display shows a blank screen for four minutes. When the update is complete, the display shows the Whiteboard and any content that was on Whiteboard before the update. NOTE You can configure your organization’s network to allow or prevent automatic system software updates (see Configuring the network for the display on page 2). Applying an automatic system software update manually If the display has downloaded the system software update but hasn’t yet applied the update, you can start the update process manually from Settings. To apply an automatic system software update manually (missing or bad snippet) 1. Scroll to Auto Update. 2. Under Check for Updates Now, tap Apply Update Now. Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. 24 smarttech.com/kb/171178 Appendix A Appendix A Troubleshooting the display’s software This section explains how to troubleshoot the display’s software. Resolving issues with SMART Notebook Player (missing or bad snippet) Resolving issues with Input Issue Solutions There is an issue with the image. There is an issue with audio. Make sure the video cable is securely fastened to both your computer and the display. Replace the video cable with a better quality video cable. If you’re using two connected video cables, use one longer cable or move the computer so it’s within a single cable length of the display. If you’re using a display adapter with your video cable, try a different display adapter. (missing or bad snippet) The computer’s video resolution settings and refresh rates aren’t supported by the display. The display supports the following resolutions and refresh rates: 1920 × 1080 at 60 Hz 1600 × 900 at 60 Hz 1280 × 720 at 60 Hz (missing or bad snippet) Turn off the mute setting on your computer. Turn up the volume on your computer. Turn up the volume on the display. See . 25 smarttech.com/kb/171178 APPENDIX A APPENDIX A Resolving issues with Screen Share TIP Restart the Screen Share app and its discovery services: On the remote, press up and select Screen Share. Resolving issues with Android™ mobile devices Issue Solutions The display’s name doesn’t appear in the list of available devices. Make sure your mobile device is on the same network as the display. Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play™ to use Screen Share. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that’s connected wirelessly. Make sure the display and mobile device are set to the correct date and time. See Date & time on page 19 and your mobile device’s documentation. Make sure the display and mobile device are set to the correct date and time. On your mobile device, turn Airplane mode on and then off again. Restart your Android mobile device. NOTE Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly. On the remote, press up and select Screen Share. Restart your display. See . The display’s name appears in the list of available devices but you’re unable to connect to it. If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and then try to connect to the display again. Ensure you have the latest operating software on your Android mobile device. Make sure no system updates are pending for your Android mobile device. See the mobile device’s user guide for more information. Open the Screen Share app. a. On the remote, press Input button to open the launcher. The launcher appears. b. Select Screen Share 26 smarttech.com/kb/171178 and press OK. APPENDIX A APPENDIX A Issue Solutions The video is choppy or the audio isn’t in sync with the video. If your network is slow or congested, Screen Share is affected. Contact your administrator. Your mobile device could be connected to different access points than your display, which can increase latency. Turn Airplane mode on and then off on your mobile device to try to connect to a closer access point. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page 6. The video has no audio. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. Your mobile device may not be optimized for sharing its screen and is limited to lower quality performance. Try connecting with a different mobile device. Ensure you have the latest operating software on your Android mobile device. Make sure no system updates are pending for your Android mobile device. See the mobile device’s user guide for more information. Make sure the volume on your mobile device is turned up and the display is not muted. Turn up the volume on the display. See . Make sure you have the latest operating software on your Android mobile device. Restart your mobile device. The screen is not responding to touch or you’re unable to write or draw with the pens. Touch interactions are not supported while using Screen Share. The issues persist even after you’ve restarted your Android mobile device and ensured it is on the same network as the display. Contact your system administrator. 27 smarttech.com/kb/171178 APPENDIX A APPENDIX A Resolving issues with Apple devices Issue Solutions The display’s name doesn’t appear in the list of available devices. Make sure your mobile device or computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that’s connected wirelessly. Make sure the display and computer are set to the correct date and time. See Date & time on page 19 and your computer’s documentation. Make sure the display and computer are set to the correct date and time. On your mobile device, turn Airplane mode on and then off on your mobile device. Restart your mobile device. NOTE Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly. On the remote, press up and select Screen Share. On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video econders that might have stopped working properly. Restart your display. See . The display’s name appears in the list of available devices but you’re unable to connect to it. If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and then try to connect to the display again. Make sure your computer or device has the latest operating system software. Open the Screen Share app. a. On the remote, press Input button to open the launcher. The launcher appears. b. Select Screen Share 28 smarttech.com/kb/171178 and press OK. APPENDIX A APPENDIX A Issue Solutions The video is choppy or the audio isn’t in sync with the video. If your network is slow or congested, Screen Share is affected. Contact your administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency. On the mobile device, turn Airplane mode on and back off to try to connect to a closer access point. On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect to a closer access point. Reduce your computer’s display resolution to 1920 × 1080 or lower. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page 6. The video has no audio. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. Make sure your computer or device has the latest operating system software. Make sure the volume on your iOS device is turned up and the display is not muted. Make sure the Ring/Silent switch isn’t set to silent on your mobile device. Turn up the volume on the display. See . The screen is not responding to touch or you’re unable to write or draw with the pens. Touch interactions are not supported while using Screen Share. The issues persist even after you’ve restarted your Mac computer or iOS mobile device and ensured they are on the same network as the display. Contact your system administrator. 29 smarttech.com/kb/171178 APPENDIX A APPENDIX A Resolving issues with Chrome™ browser and Chromebook™ Issue Solutions The display’s name doesn’t appear in the list of available devices. Make sure your computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that’s connected wirelessly. Make sure the display and computer are set to the correct date and time. See Date & time on page 19 and your computer’s documentation. Make sure the display and computer are set to the correct date and time. On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly. For more information about the Google Cast browser extension, see Casting a tab or entire desktop. Restart your display. See . The display’s name appears in the list of available devices but you’re unable to connect to it. If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and try to connect to the display again. Open the Screen Share app. a. On the remote, press Input button to open the launcher. The launcher appears. b. Select Screen Share 30 smarttech.com/kb/171178 and press OK. APPENDIX A APPENDIX A Issue Solutions The video is choppy or the audio isn’t in sync with the video. If your network is slow or congested, Screen Share is affected. Contact your administrator. Not all devices are designed for video encoding for Screen Sharing, so video streaming might not behave as expected. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page 6. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. Screen Share has not been optimized for performance with Chromebooks. For best results, limit usage to static content. The display and the computer might be connected to different wireless access points, which can increase latency. On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect to a closer access point. (missing or bad snippet) Parts of the image do not display correctly when sharing streaming video to the display. The screen is not responding to touch or you’re unable to write or draw with the pens. 31 smarttech.com/kb/171178 Touch interactions are not supported while using Screen Share. APPENDIX A APPENDIX A Resolving issues with Windows computers Issue Solutions The display’s name doesn’t appear in the list of available devices. Make sure your computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet. Connecting the display to a wireless network might help the connection between the display and a mobile device or computer that’s connected wirelessly. Make sure the display and computer are set to the correct date and time. See Date & time on page 19 and your computer’s documentation. Make sure the display and computer are set to the correct date and time. On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. Restart your computer. NOTE Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video encoders that might have stopped working properly. Restart your display. See . If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and try to connect to the display again. Make sure the operating system on your computer is up to date. Windows Wireless Display (Miracast) is currently not supported. Use Google Cast from Chrome browser. See Sharing content from your Windows computer to the display on page 8. Use Google Cast from Chrome browser. See the SMART Board 2000 series displays quick reference (smarttech.com/kb/xxxxxx). You can purchase AirParrot, an application that allows you to share your computer’s display, an application, audio or a media file. See AirParrot. The display’s name appears in the list of available devices but you’re unable to connect to it. If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and then try to connect to the display again. Open the Screen Share app. a. On the remote, press Input button to open the launcher. The launcher appears. b. Select Screen Share 32 smarttech.com/kb/171178 and press OK. APPENDIX A APPENDIX A Issue Solutions The video is choppy or the audio isn’t in sync with the video. If your network is slow or congested, Screen Share is affected. Contact your administrator. The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to a different access point than your display, which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. See Evaluating the impact of Screen Share on your network data usage on page 6. Sharing videos or playing video games with frequent screen updates requires more network bandwidth. Try reducing the video quality to improve performance. (missing or bad snippet) Reduce your display’s resolution to 1920 × 1080 or lower. Make sure the operating system on your computer is up to date. If you’re using AirParrot, make sure AirParrot is up to date. If you’re using Chrome, the browser is version 52 or later and is up to date. If you’ve restarted your display and still don’t see the display’s name in the list of devices, wait several minutes and then try to connect to the display again. Which version of Chrome browser supports Screen Share? Chrome browser version 52 or later The screen is not responding to touch or you’re unable to write or draw with the pens. Touch interactions are not supported while using Screen Share. Advanced troubleshooting for Screen Share Issue Solutions Mobile devices and computers can’t find the display. School networks often block a number of network ports. Ask the administrator to allow TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259 UDP ports 62572 and 54780 If using Google Cast, UDP port 1900 If using Windows computer or a Mac computer, UDP port 5353. See To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app on page 4 for more information. The display’s casting ID may not have propagated yet through the network or may be cached on the network when it’s not actually available. Wait several minutes and attempt to connect again. You’re using Miracast or an unsupported wireless screen casting method. See Using Screen Share on page 7. You’re using Miracast or an unsupported wireless screen casting method. See the SMART Board 2000 series displays quick reference (smarttech.com/kb/xxxxxx). 33 smarttech.com/kb/171178 APPENDIX A APPENDIX A Issue Solutions Screen Share is not working for Windows computers. Screen Share is not working for Mac computers. AirPlay is not displaying on an iOS mobile device. Windows 8 operating system: See Windows Firewall from start to finish. Your antivirus product might be blocking access. See the antivirus product’s help for more information. There might be an issue with the Mac firewall. See OS X: About the application firewall. Your antivirus product might be blocking access. See the antivirus product’s help for more information. The network must be configured to run Bonjour and mDNS, and Multicast must be enabled. Ensure the iOS device is on the same network as the display. Try connecting the display with a wired network connection. smarttech.com/kb/171178 34 Windows 7 operating system: See Allow a program to communicate through Windows Firewall. Ensure your device and display are on the same VLAN or subnet. Screen Share app closes unexpectedly or the video stops playing on the display. Screen Share is not working on Android devices. There might be an issue with the Windows firewall. See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch. Ensure your Android mobile device is on the same network as the display. Casting the screen is available on mobile devices running Android 4.4.2 or later. Turn off the device’s Power Saving mode. If you’ve downloaded the Google Cast app, see Cast your Android screen from the Chrome Cast app. Your antivirus product might be blocking access. See the antivirus product’s help for more information. Your network consists of multiple access points connected to a single wireless LAN controller (WLC). See Chrome Cast Deployment Guide, Release 7.6. See Chrome Cast mDNS Service in order to Cast Screen Configuration on WLC. If your display is connected to a 2.4 GHz network, connect your display to a 5 GHz network. Select a less congested Wi-Fi channel. SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171178
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