SMART Technologies SRP04 Classroom Response System User Manual SMART Response XE User s Guiude

SMART Technologies Inc. Classroom Response System SMART Response XE User s Guiude

Contents

Useres Manual

Important informationBefore you use the SMART Response™ interactive response system, please read andunderstand the safety warnings and precautions described in this guide. These safetywarnings and precautions instruct you in the safe and correct operation of the systemand its accessories so you can prevent injuries to yourself, others or damage to theequipment. You must always ensure that the SMART Response interactive responsesystem is being used correctly.N O T EIf you own a SMART product other than a SMART ResponseXE interactiveresponse system, refer to the user’s guide that came with your product forrelevant warnings and maintenance instructions.Safety informationWARNINGlFailure to follow the installation instructions that ship with the SMARTproduct could result in personal injury or damage to the product.lWhen using the SMART Response interactive response system with aSMART Board™ interactive whiteboard and projector, do not stare into thebeam of light created by the projector. Instruct children not to look in thedirection of, or stare at, this beam of light.lEnsure that any cables extending across the floor to your SMART productare properly bundled and marked to avoid a trip hazard.lTo reduce the risk of fire or electric shock, do not expose the componentsto rain or moisture.
i iC A U T I O NlUse only the batteries provided or equivalent replacements. Do not attemptto recharge the batteries.lDo not install batteries with the polarity (+/–) reversed.lDo not dispose of batteries in a fire or incinerator.Dispose of batteries according to the laws and regulations of your region. Ifyou do not know the applicable rules for your region, consult the batterymanufacturer.lNever use abrasive erasers or harsh chemicals when cleaning SMARTResponse interactive response system hardware.lDo not open the receiver or clicker units to attempt repairs. Refer allservice to authorized SMART service personnel.I M P OR T A N TlYou must connect the USB cable that came with your SMART product to acomputer that has a USB compliant interface and that bears the USB logo.In addition, the USB source computer must be compliant with CSA/UL/EN60950 and bear the CE mark and CSA and/or UL Mark(s) for CAS/UL60950. This is for operating safety and to avoid damage to the SMARTproduct.lIf your SMART product requires replacement parts, make sure the servicetechnician uses replacement parts specified by SMART Technologies orparts with the same characteristics as the original.ComplianceThis device complies with Part 15 of the FCC rules. Operation is subject to the followingtwo conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference thatmay cause undesired operation.Changes or modifications to this equipment not expressly approved by SMARTTechnologies may void the user’s authority to operate this equipment.| I M P O R T A N T I N F O R M A T I O N
iiiN O T EThis equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation.This equipment generates, uses and can radiate radio frequency energy and, ifnot installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee thatinterference will not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which can be determined byturning the equipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:lReorient or relocate the receiver or clicker units.lIncrease the separation between the equipment and the product.lConnect the affected equipment to an outlet on a circuit different from thatto which the receiver’s computer is connected.lConsult your SMART service representative or an experienced radio/TVtechnician for help.| I M P O R T A N T I N F O R M A T I O NThe separation distance between the user and the device’s radiatingelement should be greater than 20 cm
ContentsImportant information iSafety information iCompliance iiAbout SMART Response 1Features 2Software 4Hardware – clickers and receivers 5Installing SMART Response 7Environmental requirements 7Computer requirements 8Installing SMART Response software 9Connecting hardware and activating SMART Response 10Selecting how students answer questions 16Getting started 19About SMART Response interactive response system 19Asking Instant Questions 21Setting up Teacher Tools 22Creating a Class List 26Editing a Class List 30Using SMARTResponse 35About SMART Notebook 36Creating Assessments 37Adding questions to the assessment 40Starting and connecting to a class 51Disconnecting students from a class 58Using clickers 60Completing assessments 63Reviewing, printing and exporting assessment results 69Importing assessment results 70Reviewing assessment results 71Generating student performance reports 74Generating class performance reports 75Printing and exporting questions and results 75
v iMaintaining SMART Response 79Preventing component damage 79Changing clicker batteries 80Resetting clickers 81Receiver indicator lights 81Troubleshooting the receiver 82Other troubleshooting tips 83Hardware environmental compliance 85Waste Electrical and Electronic Equipment Regulations (WEEE directive) 85Restriction of Certain Hazardous Substances (RoHS directive) 85Batteries 85Packaging 86Covered Electronics Devices 86China’s Electronic Information Products regulations 86U.S. Consumer Product Safety Improvement Act 86California Air Resource Board – Airborne Toxic Control Measure 87Restriction of Certain Chemicals (REACH directive) 87Customer support 89Online information and support 89Training 89Technical support 89Shipping and repair status 89General inquires 90Warranty 90Registration 90| C O N T E N T S
About SMART ResponseI N T H I S S E C T I O NFeatures 2Software 4Hardware – clickers and receivers 5The SMART Response interactive response system is an assessment tool thatenhances learning. It facilitates summative and formative assessment by allowing youto pose a question before, during or after a lesson to find out whether students are ontrack. You can use the feedback to help shape the rest of your lesson.Once you finish the lesson, create a question set with SMART Response assessmentsoftware to evaluate learning more formally. You can feel confident that the studentshave answered the way they intended, because they can verify and change their selfpaced responses directly on the clicker.Teachers can easily add creativity to questions by combining text with images to makequestions more dynamic. SMART Response comes with SMART Notebookcollaborative learning software, and offers 6,000 learning objects that you can easily addto quizzes.SMART Response also increases one-to-one interaction by allowing teachers to surveyand engage students and collect responses.Chapter 1
2FeaturesFeature DescriptionTeacher Tools Access, view and manage all assessment data in onelocation. This powerful tool allows you to create class lists,and set up, conduct and manage tests and quizzes.You can also monitor each student’s progress during a testand instantly view their results.Smooth integration SMART Response software integrates with SMARTNotebook.New user interface With its simple interface, SMART Response’s intuitivesoftware allows you to create pages that have clear,contextual and concise information for both novice and expertusers.Integrated Gradebook Through Gradebook, you can build comprehensive reportsbased on your students’ grades, and you can sort, organizeand monitor your students’ progress. Reports can be assimple or as detailed as you need. Create high-levelcomparisons of class performance, specific reports based ontagged characteristics such as demographics or curriculumstandards, or personalized reports on how individual studentsare doing.Integration with third-party question bankYou can easily integrate third-party questions into SMARTNotebook.Tagging You can tag students and questions, and automaticallygenerate reports with comprehensive student and classperformance breakdowns.You can also tag key words to describe variouscharacteristics, correlate questions to curriculum standardsand break down performance into a printable chart.Teacher Tools makes it easy to keep everything organized.The easy-to-use management tool automatically files testresults in the built-in Gradebook. It also lets you viewperformance reports and test scores, and manage your classlists, all from one location.Ability to assign partialpoints to answersWith this feature, you can assign partial points for individualquestions.| C H A P T E R 1 – A B O U T S M A R T R E S P O N S E
3Feature DescriptionContent pages You can use SMART Notebook page groups to present astory on a content page, and then follow it up with relevantquestions.One-window control ofclassrooms andassessmentsTeacher Tools adds powerful grading and reportingfunctionality. It brings your class lists and assessmentscores into one place, and automatically files assessmentresults into Gradebook. Files save to a single .teacher file foreasier data management.Monitoring studentsduring and after the testthrough the quizintroduction pageYou can monitor how much time is remaining for a quizthrough the introduction page. Grades are immediatelycalculated after the test and displayed in graphical charts andnumeric tables.Monitoring time perresponse and perstudentSMART Response’s interface can determine which studentanswered first, and who answered what.One-click instantreporting throughGradebookCreate one-click instant reports that display a student’s, orclass’s, performance and progress. Gradebook gives youquick access to test results, making it easy to prepare reportsand conduct analysis.| C H A P T E R 1 – A B O U T S M A R T R E S P O N S E
4SoftwareFeature DescriptionFlexible assessment This feature gives teachers frequent opportunities to askquestions and obtain feedback, which can engage studentsmore actively in the material they’re studying. You candisplay feedback in a bar or pie chart. All feedbackstatistically summarizes student responses, and helpsteachers record and track each student’s progress.Anonymity Students can send private responses through the anonymityfeature. With this feature, the system logs each responseaccording to an assigned number for each student. Only theteacher knows which student has which number, sostudents can answer questions without feeling judged bytheir peers.Dynamic content Use SMART Notebook to create questions andassessments with pictures, sound, video andAdobe®Flash® Player compatible files from the Gallery.Instant, measurableresultsThis feature allows teachers to instantly pose questions andreceive responses from within SMART Notebook.Question variety Teachers can ask different types of questions, including trueor false, yes or no, multiple choice, multiple answer, numericfraction or expression response and text answer.File import and export This feature allows teachers to export to their onlineperformance reporting systems, or a reporting system oftheir choice.Convenient monitoring options allow teachers to monitorstudents during and after tests, see how much time is left,who has completed the questions, who answered first, andwhich questions were answered.The comprehensive Gradebook allows teachers to createnew class lists, conduct SMART Notebook assessments,and view class reports.Import and exportassessmentsTeachers can export assessment results to othergradebooking or database applications. They can alsoimport scores from other activities and quizzes to include inSMART Response’s Gradebook for complete reporting.| C H A P T E R 1 – A B O U T S M A R T R E S P O N S E
5Hardware – clickers and receiversFeature DescriptionRadio frequency(RF) technologyRF technology provides a reliable wireless connection betweenthe student clickers and the central receiver. You don’t need aline of sight to the clickers.The receiver verifies receipt of every signal, and messages areautomatically resent if they weren’t received.100' (30 m) range With a good RF path, the student clickers and central receivercan connect within a 100' (30 m) range.Ergonomic design Designed to fit comfortably in young hands or lie flat on a desk,responding to questions is quick and easy.Even young students will find the handheld devices easy to useand comfortable to hold.LCD screen The easy-to-read LCD screen has room to display several linesof text. Students can see whether responses have been sentand review the status of their clicker’s battery power andnetwork connection.Descriptive icons Icons on an LCD screen allow students to monitor battery powerand the network status of their clicker.Extended batterylifeEach clicker uses long-lasting AA batteries.Easy connection The receiver connects via a USB cable to a computer, and itdoesn’t require an additional power adapter.Flexible installation The receiver weighs just under 6 oz. (165 g) and easily mountsonto walls, desks or tables.Status features The LED lights indicate power status and whether information isbeing sent or received.Compatibility SMART Response is compatible with both the Microsoft®Windows® operating system and Mac OS X operating systemsoftware.| C H A P T E R 1 – A B O U T S M A R T R E S P O N S E
Installing SMART ResponseI N T H I S S E C T I O NEnvironmental requirements 7Temperature 7Humidity 7Water and fluid resistance 8Dust and Scratching 8Electrostatic discharge (ESD) 8Conducted and radiated emissions 8Computer requirements 8Windows operating systems 8Mac OS X operating system software 9Installing SMART Response software 9Connecting hardware and activating SMART Response 10Connecting the receiver 11Extending the USB cable 12Checking the receiver’s status 13Activating SMART Response 14Selecting how students answer questions 16Environmental requirementsBefore installing or using your SMART Response system, review the followingenvironmental requirements and compliance statements.TemperatureSMART Response’s components can operate in the temperature range of 41°F to 95°F(5°C to 35°C). In addition, the product can withstand storage temperatures from -40°F to120°F (-40°C to 50°C).HumiditySMART Response’s system components can operate in up to 80% relative humiditynon-condensing.Chapter 2
8Water and fluid resistanceSMART Response’s components are for indoor use only and don’t meet any salt-sprayor water-ingress requirements. Don’t pour or spray any liquids directly onto SMARTResponse components. These liquids could get into areas where they could damagesensitive electronic components.Dust and ScratchingSMART Response components are for use in office and classroom environments, andaren’t for industrial use where heavy dust and pollutants can cause malfunctions orimpaired operation. They’re designed for pollution degree 1 (P1) as per EN61558-1,which is defined as “No pollution or only dry non-conductive pollution.”Electrostatic discharge (ESD)SMART Response components meet the requirements of EN61000-4-2 severity level 4for direct and indirect ESD. No malfunction or damage up to 15 kV (both polarities) with a330 ohm, 150 pF probe (air discharge). Unmated connectors meet 8 kV for direct(contact) discharge.Conducted and radiated emissionsSMART Response hardware’s narrowband radiated electric field meets the limits forClass B performance, as defined in EN55022/CISPR 22.Computer requirementsWindows operating systemslPentium III 750 MHz or later processorl512 MB of RAM (1 GB recommended)l750 MB of free hard disk space for minimum installation (2150 MB for fullinstallation with Gallery collections)lWindows XP, Windows Vista or Windows 7 operating systemlInternet Explorer Internet browser 6.0 or laterlAdobe Flash Player 10 or laterlAdobe Reader 8.0 or later| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
9lMicrosoft DirectX application programming interface 8.1 or later (required forSMART Video Player)Mac OS X operating system softwarel1 GHz PowerPC G4 or G5 processor or Intel processor (universal binary)l512 MB of RAMl700 MB of free hard disk space for minimum installation (1500 MB for fullinstallation with Gallery collections)lMac OS X 10.5.x or 10.6.x operating system softwarelSafari application program 3.0.4 or laterlAdobe Flash Player 10 or laterN O T E Sl1 MB = 1024² bytes, 1 GB = 1024³ byteslSMART Response assessment software runs on 32-bit operating systemsonly.lYou're unable to use SMART Response on Windows computers with IntelItanium processors.Installing SMART Response softwareTo install SMARTResponse software on aWindows computer1. Insert the SMART Response DVD into your computer’s drive.If the SMART Response installation wizard doesn’t appear, browse to and double-click the CDBrowser.exe file on the DVD.2. Click Install SMART Response Software to start the wizard, and then follow theon-screen instructions.To install SMARTResponse software on aMac computer1. Insert the SMART Response DVD into your computer’s drive.2. Double-click the SMART Response DVD icon.3. Double-click the CDBrowser icon.4. Click SMART Response Software, click Continue, and then follow the on-screen instructions.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 0N O T E SoYou can install SMARTResponse for Mac computers withoutinstalling SMARTDrivers. You must install SMARTDrivers if youare using SMARTResponse with a SMARTinteractive product.oIf you want to install the Gallery content, or if you want to downloadand install SMART Product Drivers, your computer must have anInternet connection.Connecting hardware and activatingSMART ResponseTo send information to and receive information from SMART Response clickers, youmust connect the SMART Response receiver to your computer. You can then check thereceiver's status in Teacher Tools.I M P OR T A N TYou must register your SMART Response assessment software within 30 daysof installation to keep it active. SMART Response software automaticallyactivates when you connect your SMART Response receiver. If the activationisn't successful, use the manual procedure in this section to find your licensecode and activate the software.N O T EIf you are using SMARTResponse in CE or VE mode, which doesn't require areceiver, see Activating SMART Response CE for instructions.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 1Connecting the receiverI M P OR T A N TlDo not connect the receiver to your computer until after you install SMARTResponse.lFor operating safety and to avoid damage to the receiver, you must onlyconnect the interactive whiteboard’s USB connector to a computer thathas a USB compliant interface and that bears the USB logo. In addition,the USB source computer must be compliant with CSA/UL/EN 60950 andbear the CE mark and CSA and/or UL mark (s) for CSA/UL 60950.lThe receiver has a USB 2.0 full-speed peripheral interface that runs atspeeds of up to 12 Mbps. The unit works with USB 2.0- and USB 1.1-compliant USB interfaces.Recommended Height for Mounting the ReceiverAlthough SMART Response receivers don’t require an unobstructed line-of-sighttransmission path such as that required by infrared devices, you can operate SMARTResponse over larger distances if you minimize interference, signal reflections and thenumber and size of objects between the receiver and the clickers.Choose a location for the receiver that’s as high as possible, and in plain view of thestudents’ clickers. For permanent installations, use a USB extender to mount thereceiver high on a wall. To minimize interference from other radio-frequency equipment,position the receiver away from other wireless products, such as 2.4 GHz routers andcordless telephones.WARNINGTo prevent product damage or personal injury, route the USB cable where it willnot be stepped on or tripped over.To connect the receiver 1. Position the receiver in an unobstructed location away from other wirelessproducts, such as 2.4 GHz routers and cordless telephones.For temporary installations, place the receiver on top of your desk.For permanent installations, mount the receiver on a wall or on the front of a pieceof furniture using two screws (not provided).| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 2oFor temporary installations, place the receiver on top of your desk.oFor permanent installations, mount the receiver on a wall or on the front of apiece of furniture using two screws (not provided).Orient the receiver with the long side or edge facing the class as shown.2. Insert the receiver's captive USB cable connector into an available USBreceptacle on your computer.The Ready LED light on the receiver lights up to indicate that the receiver isreceiving power.On Windows computers, the first time you connect the receiver, a balloonmessage appears from the notification area indicating that new hardware has beendetected.I M P OR T A N TIf the balloon message indicates that Windows is starting to try to locate adriver from the Microsoft website, stop the search. If Windows can't findthe driver on your computer, you haven't installed SMART Responsesoftware. Install the software and repeat the above procedure.3. See Checking the receiver’s status on next page to verify that the receiver isworking properly.Extending the USB cableIf the provided 6' (1.8 m) USB cable attached to the receiver isn’t long enough, use activeUSB extender cables, USB extenders or hubs.This graphic shows the SMART active USB extension cable (Part No. USB-XT).| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 3In some cases, you can use up to four cables to extend the length to about 80' (25 m),which is the limit of the USB specification. Passive USB extension cables aren’tsupported.Alternatively, USB extenders that use Cat 5 cabling can extend the range toapproximately 325' (100 m), at a much higher cost. The more economical SMART USBextender pair (Part No. CAT5-XT) can extend the USB connection up to 120' (36.6 m) onWindows computers or 90' (27.5 m) on Mac computers using an RJ45 Cat 5 cable.These units require that you use the provided 6’ (1.8 m) cables or use cables andconnectors that meet the same specifications. Impedance mismatches and poorconnections can cause signal degradation and performance problems.N O T ESome computers use internal active hubs to provide more USB receptacles. Thecomputer’s operating system could see these internal hubs as external devices,limiting the number of USB extenders you can use.Checking the receiver’s statusIf you have connected the receiver and created a SMART Teacher file, you're ready tostart a class session. You can check the receiver’s communication status at any timeusing the following procedure.To check the receiver’sstatus1. Click the SMART Response icon in the Windows notification area or Macmenu bar.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 4A message appears below the Configure Devices heading indicating how manyreceivers are connected.2. Click the icon below the Configure Devices heading.Teacher Tools starts.3. Click the Devices button in the left column.The Devices window appears showing a status message.4. If a “Your SMART Response receiver is connected and working” messageappears, the SMART Response receiver is connected and communicating withthe SMART Response software. The receiver name appears below the Devicesbutton.Click My Receiver to display the classroom name and the make, model andhardware ID (MAC address) of the receiver.ORIf a “Your SMART Response receiver is not connected” message appears, theSMART Response receiver isn’t connected or isn’t working properly. The receivername doesn’t appear below the Devices button.Check the receiver connections or repeat the receiver installation. See Connectingthe receiver on page 11.Activating SMART ResponseYou must register your SMART Response software within 30 days of installation to keepit active. SMART Response software automatically activates when you connect yourSMART Response receiver. If the activation isn't successful, use the followingprocedure to find your license code and activate the software.You must connect your computer to the Internet and connect the SMART Responsereceiver to your computer before you can search for a license code. After you completethe following procedure to find your license code, you can use the code to activateSMART Response assessment software on other computers, as outlined in the Licensetab in the About SMART Response Assessment Software dialog box.N O T EAfter you find your license code, you don't need to connect the SMARTResponse receiver to the other computers that you want to activate SMARTResponse software on.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 5To find your license codeand activate SMARTResponse assessmentsoftware1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Activate SMART Response Assessment Software.The Software Evaluation dialog box appears and displays the time remaining inyour software's evaluation period.N O T EIf your SMART Response software is already activated, the ActivateSMART Response Assessment Software command is replaced byCheck for Updates. See the previous procedure to find the license code inthe activated software.2. Click Activate Now.3. If a dialog box appears requesting a password, type an administrator's password,and then click OK.N O T EContact your system administrator if you don't know your password.4. Click Find License Code.N O T EYou must connect your computer to the Internet and connect the SMARTResponse receiver to your computer before you can search for a licensecode.5. Click Find License Code.The license code appears. The activation program automatically copies yourlicense code into the License Code box.N O T EIf you didn't connect the receiver, a warning message appears. Click OK toclose the dialog box.6. Record the license code in a safe place, and then click Close.7. Type your e-mail address in the License Code box, and then click Next.Now that you have your license code, complete the following steps to activateSMART Response software on other computers.8. Your SMART Response assessment software activates.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 69. Click Finish.Now that you have your license code, complete the following steps to activateSMART Response software on other computers.To find the license codeafter the software isactivated1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select About SMART Response.2. Record the license code that appears on the Description tab.To activate SMARTResponse assessmentsoftware on othercomputers1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Activate SMART Response Assessment Software.The SMART Response Software Evaluation dialog box appears and displays thetime remaining in your software evaluation period.N O T EYou don't need to connect your SMART Response receiver during thisprocedure2. Click Activate Now.If a dialog box appears requesting a password, type an administrator's password.3. Type your license code and e-mail address, and then click Next.4. Click Finish.Your SMART Response assessment software activates.Selecting how students answer questionsStudents can answer questions using one of these available devices:lSMART Response PE clickerslSMART Response LE clickerslSMART Response XE clickerslSMART Notebook SE software on student computerslSMART Response VE using PDAsEach of these devices has a corresponding mode in SMART Response. When you oryour system administrator first installed SMART Response, you selected the| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 7appropriate mode for the devices in your classroom. You can change the mode afterinstallation using the SMART Response Setup Tool. You can also operate SMARTResponse in Mixed mode where you can use a combination of SMART Responseclicker types simultaneously.N O T E SlYou must have administrative privileges on your computer to use theSMART Response Setup Tool.lIf you have more than one type of SMART Response clicker available inyour classroom, you can choose Mixed mode, or you can choose the modethat matches the type of clicker you’re using, and then use only that type ofthe clicker while in that mode.lDifferent question types may not be available to different student devices.See About question types on page 40 for more information.lWhile you can use SMARTResponse LE clickers in Mixed mode,students can only answer the first question of an assessment.lStudents can't use SMARTNotebook SE (SMARTResponse CE) orPDAs (SMARTResponse VE) while SMARTResponse is in Mixed mode.To open the SMARTResponse Setup Tool inWindows operatingsystems1. Stop any running classes, and close SMART Notebook and Teacher Tools ifthey're running.2. Select Start > All Programs > SMART Technologies > SMART Response >Setup Tool.The SMART Response Setup Tool window opens.To open the SMARTResponse Setup Tool inMac OS X operatingsystem software1. Stop any running classes, and close SMART Notebook and Teacher Tools ifthey're running.2. In the Finder, browse to and double-click Applications/SMARTTechnologies/SMART Response/SMART Response Setup Tool.The SMART Response Setup Tool window opens.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
1 8To select how studentsanswer questions 1. Open the SMART Response Setup Tool.2. Select one of the following options:oSMARTResponse / SenteooSMART Response PE clickersoSMART Response LE clickersoSMARTResponse XEclickersoSMART Notebook SEoSMARTResponse VE for PDAsoAny SMARTResponse clickerN O T E SoSMART Notebook SE input isn't currently available for Mac OS Xoperating system software.oIf you select SMART Notebook SE, you need to provide a SMARTResponse CE product key after switching modes, even if youpreviously activated SMART Response.3. Click OK.A message appears stating that your setup has changed.When you start SMART Response, your students can answer questions using thedevice you selected in step 2.N O T EThe links to the SMART Response Help change to reflect the tool youselected in step 2. For example, if you selected SMART Notebook SE, thelinks point to the SMART Response CE Help.If you kept this Help open when you selected the new tool, close the Help,and then reopen it in the new mode.| C H A P T E R 2 – I N S T A L L I N G S M A R T R E S P O N S E
Getting startedI N T H I S S E C T I O NAbout SMART Response interactive response system 19Teacher Tools 20SMART Response hardware 20Using the interactive response system 21Asking Instant Questions 21Setting up Teacher Tools 22Starting Teacher Tools 23Creating a SMART Teacher file 23Editing your SMART Teacher file 24Adjusting Privacy and Alert options 25Creating a Class List 26Creating a Class List in Teacher Tools 26Importing a list from Excel 27Importing a list from a CSV file 28CSV file formatting 29Editing a Class List 30Editing student information 31Adding students to a Class List 31Removing students from a Class List 32Tagging students 32Changing a class's passing grade 33About SMART Response interactiveresponse systemUsing the SMART Response interactive response system, you can perform planned orspontaneous student assessments in the same software you use to deliver yourlessons—it integrates seamlessly with SMART Notebook collaborative learningsoftware.Chapter 3
2 0You can easily prepare exams in advance or spontaneously quiz students during alesson and receive immediate responses from your class. Depending on the mode youare using SMART Response assessment software, it supports several different types ofquestions, including true or false, yes or no, multiple choice, multiple answer, textanswers, and numerical fractions and expressions. You can import questions from third-party question banks, Microsoft applications and other commonly used softwareprograms.After students submit their answers, you can instantly see the results by percentage in agraphical format giving an accurate representation of the whole class's performance, notjust that of individual students.Teacher ToolsUsing Teacher Tools, you can access, view and manage all assessment data in onelocation. You can create class lists and set up, conduct and manage tests and quizzes.You can track each student's progress over several assessments and you can even tagquestions with key words to evaluate test results and student performance in greaterdetail.Teacher Tools make it easy for you to keep everything organized. The easy-to-usemanagement tool automatically files test results in the built-in gradebook. It also lets youmanage your class lists and view performance reports and test scores.The Teacher Tools Gradebook gives you quick access to test results, making it easy toprepare reports and conduct evaluations. Reports can be as simple or as detailed as youneed. Create high-level comparisons of class performance, specific reports based ontagged characteristics such as demographics or curriculum standards, or personalizedreports on how individual students perform. You can also create reports that showgrades for the entire school year.SMART Response hardwareThe SMART Response receiver and clickers use radio frequency technology to providea reliable wireless connection between the student clickers and the central receiver. Youdon't need a line of sight to the clickers, and the range is 100' (30 m). The receiververifies receipt of every signal and messages automatically re-send if they aren'treceived.Students will find the handheld clickers easy to use and comfortable to hold. Studentscan easily read several lines of text on the large display screen. They can see if| C H A P T E R 3 – G E T T I N G S T A R T E D
2 1responses have been sent and review the status of their clicker's battery power andnetwork connection.Using the interactive response systemYou can purchase SMART Response interactive response system software for bothWindows and Mac computers that meet the minimum specifications. See Computerrequirements on page 8 for information.You can use SMART Response's integrated SMART Notebook features on anycomputer, so you can take your laptop home to develop assessment questions withouthaving to connect a SMART Response receiver. You can then copy the assessmentfiles to a classroom computer where you can run your assessments.When you install SMART Response, by default, the installation program installs SMARTNotebook software, SMARTProduct Drivers and SMART Response assessmentsoftware. SMARTResponse assessment software includes Teacher Tools and newmenus that appear in the SMART Notebook toolbar. You can use the software free ofcharge for 30 days after which you must activate the software.Asking Instant QuestionsUse the Instant Question feature to introduce the SMART Response interactiveresponse system to your students. Instant Questions are individual questions you askspontaneously—they aren't part of an assessment. When you use Instant Questions,you’re unable to type a question or assign a correct answer.You can ask an instant question verbally, write it on an interactive whiteboard or type itand add objects directly onto the SMART Notebook page.N O T EMake sure that you start your class and that all students are connected beforeyou ask instant questionsTo ask individualquestions using theInstant Question feature1. Click the SMART Response icon in the Windows notification area or the Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 22. Click Insert Question on the toolbar.T I PIf Insert Question isn't on the toolbar, you can right-click the toolbar andadd it.3. Click one of the Instant Question buttons.The Instant Question dialog box appears asking whether you want to insert thequestion on this page or a new page.4. Select one of the options.T I PIf you want to use the same option by default, select the Always performthis action option. You can change the default in the Preferences menu.A SMART Notebook page appears showing the possible answers to the question.The Response tab changes to Single Question, and the Progress button isselected.The question starts automatically, and appears on the clicker screens.N O T EIf you haven't started a class, a message appears asking you to select aclass. Select a class, and then click Start Class.5. Present your question to the class.6. After all students answer the question, click Stop this question.7. To save the results, click .To add another question without clearing the results of the previous question, don'tclick Clear, and then repeat steps 2 to 5.Setting up Teacher ToolsWith Teacher Tools, you can:lcheck the status and performance of the receivers, clickers and studentslselect the mode of operationlmanage class lists| C H A P T E R 3 – G E T T I N G S T A R T E D
2 3lstart classes so that students can sign in with their clickerslview historical information about the students and clickersWhen you open Teacher Tools for the first time, you create a SMART Teacher file. Youcan later edit the SMART Teacher file and adjust the privacy options.Starting Teacher ToolsIf this is the first time you're starting SMART Response, refer to Setting up TeacherTools on previous page for information.When you start SMART Response it opens to the Gradebook view where you can createor edit a SMART Teacher file, manage class lists, generate class or studentperformance reports and perform many other tasks.To start Teacher Tools Click the SMART Response icon in the Windows notification area or Mac menubar, and then select the icon below the Teacher Tools heading.Teacher Tools appears in theGradebook view.N O T EIf you have SMARTNotebook open, you can also start it by pressing Response> Teacher Tools.Creating a SMART Teacher fileThe first time you start SMART Response, you need to create a SMART Teacher filewhere you save all of your class lists and assessment results. Your SMART Teacher filealso enables your students to find and connect to your classes.If needed, you can create additional SMART Teacher files after you create the initial one.To create a SMARTTeacher file the first timeyou use SMART Response1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select the icon below the Teacher Tools heading.The Welcome to Teacher Tools wizard appears.N O T EThe wizard appears only if you haven't created a SMART Teacher file yet.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 42. Type a classroom name of one to eight characters, and then click Begin.An Anonymous Mode window appears showing the classroom name.N O T EIf a receiver isn't connected, a SMART Response isn't ready windowappears. If you have a receiver, connect it now.3. Click Create a new SMART Teacher file and set up your class lists.AGradebook Information window appears.4. Type your name and other information into the text boxes. The Save button isunavailable until you provide the Last name information. The other information isoptional.5. Click Save.ASave As dialog box appears.6. Type a file name, and then click Save.The .teacher file saves and the Gradebook window appears displaying theteacher’s name.To create an additionalSMART Teacher file (afteryou've created the initialone)1. Start Teacher Tools. See Starting Teacher Tools on previous pageTeacher Tools appears.2. Select File > New.The Gradebook Information screen appears.3. Type your information in the fields provided, and then click Save.Browse to the folder where you want to save your SMART Teacher file, and thenclick Save.Editing your SMART Teacher fileThe first time you use SMART Response, you must create a .SMART Teacher file thatlets your students find and connect to your classes. See Creating a SMART Teacher fileon previous page.You can use the following steps to change the information in your SMART Teacher file.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 5To edit your SMARTTeacher file 1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.N O T EYou're unable to edit your classroom name if a class is started.2. Click Edit (the blue underlined text beside the Gradebook name).The Edit Gradebook Information window appears.3. Edit the information, and then click Done.Adjusting Privacy and Alert optionsYou can set the level of student information that appears on your display and definewhether you want student sign-in and sign-out alerts to appear.Using Privacy modeBy default, SMART Response displays student information such as ID numbers andgrades. If you don't want to display sensitive information in front of your class you canturn Privacy mode onTo display privacyinformation Click the Privacy: Off button in the upper right corner of the screen.To hide privacyinformation Click the Privacy: On button in the upper right corner of the screen.Changing AlertsYou can set SMART Response to display an alert message on your screen whenstudents sign in or out.N O T EAlerts only appear when the SMART Response Desktop menu is running.To set sign-in and sign-outalerts1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 62. Select Edit > Preferences (Windows) or Teacher Tools > Preferences (Mac)from the menu bar.The SMART Response Preferences dialog box appears.3. Click the Alerts tab.4. Select or clear the check boxes for the alerts you want to display or hide, and thenclick OK.Creating a Class ListBefore you can start a SMART Response class in Sign In mode, you must have a classlist. You can use Teacher Tools to create a list, or you can import one from MicrosoftExcel or a comma separated values (CSV) file.N O T EYou don't need to create a class list if you're starting the class in Anonymousmode. For more information see About Sign In and Anonymous modes on page52.Creating a Class List in Teacher ToolsTo create a Class List 1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Click Add a Class in the Gradebook area on the left.3. Type a name for your class (for instance, Math), add any optional details in theClass Information boxes, and then click Add.After a short delay, the new class's window appears, and the class name appearsin the Gradebook area.4. Click the Students tab at the top of the window.5. Click Add on the toolbar.The Properties window appears below the table.6. Type a unique number of 1 to 15 digits in the Student ID box.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 77. Type a student's name in the Name boxes. The student's e-mail address and tagsare optional. You can also type name and ID information directly in the table.N O T EYou can use tags to categorize the students in custom groupings thatSMART Response uses when you create student reports.The student information saves to the Class List as you type it.8. Repeat these steps for each student.Importing a list from ExcelN O T EThis feature is supported by SMART Response software for Windows operatingsystems only.If you use Microsoft Excel software to maintain class lists, you can import an .xls or.xlsx file into Teacher Tools to create a SMARTResponse Class List. You may find iteasier to copy the list of names in your current Excel document into a new spreadsheet.To create a class list in anExcel spreadsheet1. Open the Excel spreadsheet containing your students' names.2. Insert a blank row at the top of the spreadsheet if it doesn't already have one.3. Type ID Number in the first cell (A1).4. Type First Name in the first cell of the second column (B1), .5. Type Last Name in the first cell of the third column (C1).6. Move the first and last names into columns B and C, directly below the headings.7. Type a unique ID number of 1 to 15 digits, for each student, in column A, and thensave the spreadsheet.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 8To import a class list froman Excel spreadsheet 1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Click Add a Class in the Gradebook area on the left.3. Type a name for your class, add any optional details to the Class Informationboxes, and then click Add.After a short delay, the new class's window appears, and the class name appearsin the Gradebook area.4. Click the Students tab at the top of the window.5. Click the Import button at the top of the window, and then select Students.The Import dialog box appears.6. Select the class you want to import the student list into, and then click Next.7. Select Microsoft Excel from the Import from: list, and then click Next.8. Browse to and select the .xls or .xlsx file containing the class list, and then clickOpen.After a short delay, the names and IDs from the spreadsheet appear in theStudents page. You can now edit each student's properties, as required.Importing a list from a CSV fileIf you use a database or spreadsheet program to maintain class lists, you may be able toexport class lists as comma separated values (CSV) files. Refer to your database orspreadsheet program's Help or user's guide for more information.To create a class list inCSV formatAfter exporting your class list as a CSV file, format your file in a text editor so that thefirst three values are ID Number,First Name and Last Name as shown in thisexample.| C H A P T E R 3 – G E T T I N G S T A R T E D
2 9For more information, see CSV file formatting belowTo import a class list froma CSV file1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Click Add a Class in the Gradebook area on the left.3. Type a name for your class, add any optional details to the Class Informationboxes, and then click Add.After a short delay, the new class's window appears, and the class name appearsin the Gradebook area.4. Click the Students tab at the top of the window.5. Click the Import button at the top of the window, and then select Students.The Import dialog box appears.6. Select the class you want to import the student list into, and then click Next.7. Select Comma Separated Values (CSV) from the Import from: list, and thenclick Next.8. Browse to and select the CSV file containing the class list, and then click Open.After a short delay, the names and IDs from your CSV file appear in the Studentspage. You can now edit each student's properties, as required.CSV file formattingTips for formatting CSV files for importing class listsThe following is the general format you should use for CSV files:ID Number,First Name,Last Name12345,David,Jones67890,Jane,Doe56789,John,Swartz34567,Mary,Smith| C H A P T E R 3 – G E T T I N G S T A R T E D
3 0The order of the columns isn't important, but the first row must contain the columnheadings identifying what's in each column.lYou must have a column with the heading ID Number.oYou must put a single space between ID and Number.oIn place of ID Number, you can use ID,Student ID or Number.oIf you don't use a correct column name for the ID Number, the software isunable to import the list.lSpecify student first and last names in separate columns.oFor the student's given name, use First Name for the column heading.oFor the student's family name, use Last Name as the column heading.oYou must put a single space between First (or Last) and Name.oIn place of First Name, you can use Given Name.oIn place of Last Name you can use Last,Family Name or Surname.lYou can also use the heading Full Name to import a single value that combinesthe first and last names.oYou must put a single space between Full and Name.oIn place of Full Name, you can use Full or Name.oIf you use Full Name, the software checks to see whether the first and lastnames are separated by a comma (Last, First). If there isn't a comma, itseparates the names with a space (First Last).oIf you put three or more names with spaces between them, the softwareuses the last word as the last name and joins all of the first words to formthe first name. For example, "Michael John Smith" is split with the lastname as Smith, and the first name as Michael John.N O T EIf your spreadsheet or database software automatically inserts quotation marksaround the comma separated values, the software ignores them and the importworks properly.Editing a Class ListAfter you create a class list, you can use Teacher Tools to edit it.| C H A P T E R 3 – G E T T I N G S T A R T E D
3 1N O T EYou're unable to edit a class list or remove students from it if a class is running.However, you can add students and import class lists after a class has started.Editing student informationTo edit studentinformation 1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. Select the class from the Gradebook area on the left.3. Click the Students tab.The class list appears.4. Select the student whose information you want to edit.5. The Properties tab appears below the class list.Type the changes into the Properties boxes.6. Repeat steps 4 and 5 for each student.Adding students to a Class ListTo add a student to aClass List 1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. Select the class from the Gradebook area on the left.3. Click the Students tab.The Class List appears.4. Click Add on the toolbar.The Properties tab appears below the Class List.5. Type a unique number between 1 and 15 digits in the Student ID box.The student information saves to the Class List as you type it.| C H A P T E R 3 – G E T T I N G S T A R T E D
3 26. Type a student's name in the Name boxes. The student's e-mail address and tagsare optional. You can also type name and ID information directly in the table.N O T EYou can use tags to categorize the students in custom groupings thatSMART Response uses when you create student reports. See Taggingstudents below.7. Repeat steps 4 to 6 for each student.Removing students from a Class ListTo remove a student froma class list 1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. Select the class from the Gradebook area on the left.3. Click the Students tab.The Class List appears.4. Select the student you want to remove, and then click Delete on the toolbar.5. A message appears asking you to confirm the deletion.6. Click Yes.Tagging studentsYou can use tags to identify groups or categories of students. SMART Response usesthe tags to sort student results when you generate class performance reports. Forexample, if you assign the tags “Senior” and “Junior” to the students, SMART Responseadds a chart to the report, with one bar for each of the two tags.You can assign multiple tags to a student by separating the tags with a semicolon (;), forexample “Senior;Honors” and “Junior;Honors”. In this case, SMART Response adds achart to the report, with three bars (one each for “Senior”, “Junior” and “Honors”).You can also create tag subcategories by separating the tags with a colon (:). Anexample would be “Gender:Male” and “Gender:Female”. In this case, SMART Responsegenerates a single report section for “Gender” showing data grouped in “Male” and“Female” subcategories.| C H A P T E R 3 – G E T T I N G S T A R T E D
3 3Changing a class's passing gradeWhen you create a class list, you define the passing grade for the class. You can changethis grade.To change a class'spassing grade1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. Select the class from the Gradebook area on the left.3. Click Edit (the blue underlined text beside the class name).The Edit Class Information window appears.4. Edit the Passing Grade value, and then click Done.| C H A P T E R 3 – G E T T I N G S T A R T E D
Using SMARTResponseI N T H I S S E C T I ONAbout SMART Notebook 36SMART Notebook with SMART Response 36Setting SMART Response Preferences in SMART Notebook 36Creating Assessments 37Creating an assessment 37Adding content pages to the assessment 39Defining feedback options 39Adding questions to the assessment 40About question types 40About intelligent expression grading 42Adding questions using the Insert Question wizard 43Importing questions from a Word document 45Example Word document question formats 46Importing questions from an XML or SQZ file 47Importing questions from a PDF file 49Adding choices to a question 50Tagging questions 50Starting and connecting to a class 51Before Class Begins 52Starting a class 52Connecting clickers to the class 54Monitoring clickers 57Disconnecting students from a class 58Disconnecting all students using Teacher Tools 58Disconnecting individual clickers using Teacher Tools 59Students disconnecting manually 60Using clickers 60About XE clickers 61Asking questions 62Completing assessments 63Starting an assessment 63Collecting question responses 65Chapter 4
3 6Reviewing results during an assessment 66About SMART NotebookUse SMART Notebook software to save notes written on a SMART interactive productor at your computer as a series of pages. You can use SMART Notebook to create apresentation full of colorful clip art, graphics, text and Adobe Flash Player compatiblefiles. Then present that SMART Notebook file, keeping your audience’s attention as youmove and interact with these objects. When your audience provides comments andsuggestions, write their input on a page using the pen tray tools or the pen buttons inSMART Notebook.Because SMART Notebook works on many platforms, you can share files created on aWindows computer with people who use a Mac computer. You can also export yourSMART Notebook file as a cross-platform HTML or PDF file, or as a series of imagefiles.SMART Notebook with SMART ResponseSMART’s addition of SMART Response software to SMART Notebook means that youcan create question sets, import questions from Microsoft Word or XML files and startand stop question sessions directly from SMART Notebook. You can export the class’sand individual students’ results to a Microsoft Excel file or an HTML page. UsingSMART Response’s printing feature, create handout materials, copies of the questionsand graded results pages for each student and for the class. This section introduces theSMART Response software features in SMART Notebook. For more information aboutusing other SMART Notebook features, refer to SMART Notebook’s online Help or theSMART websiteSetting SMART Response Preferences in SMART NotebookYou can customize the default behavior of some of SMART Notebook's SMARTResponse features.To define how SMARTResponse inserts instantquestions1. Select Response > Preferences from the SMART Notebook menu bar.2. Select one of the following options:oIf you want the Insert Question button to insert the question on a SMARTNotebook page that already has notes or images on it, select Insert on thecurrent page when possible.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
3 7oIf you want to create a new page containing your question, select Alwaysinsert on a new page.oIf you want SMART Response to ask you each time, select Always askbefore inserting (default setting).To define the Responsetab options1. Select Response > Preferences from the SMART Notebook menu bar.2. From the Default chart type for tab results drop-down list, select Pie Chart or BarChart to define the type of results chart you want to display by default.3. If you want to display the Response tab immediately after you start anassessment so you can immediately monitor the progress of the assessment,select Show the Response tab when you start an assessment.4. If you want to display the Response tab immediately after you stop anassessment so you can immediately display the assessment results, selectShow the Response tab when you stop an assessment.Creating AssessmentsYou can use SMART Notebook to create assessments.Creating an assessmentBy creating assessments, you can collect results for each question and for the entireassessment at the same time. You can define feedback options that show whetherstudents answered correctly, what the correct answer was and how the class did on thequestion or the entire assessment.You can install SMART Response on any computer to create question sets that you canlater copy to and run on the computer system in your classroom.N O T EYou're unable to run assessment files on a computer with standard SMARTNotebook software installed. You must have SMART Notebook software thatincludes SMART Response.To create an assessment 1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
3 82. Click the Response tab.T I PClear the Auto-hide option to keep the options visible while you work onyour assessment.3. Click Title Page.The Insert Title Page dialog box appears.4. In the top text box, type a title for your assessment.5. Select the type of assessment you want to create, and then click Add. Optionally,you can type Subject and Topic information.Title page information appears on the SMART Notebook page, and the Responsetab displays several options that allow you to customize your assessment.To edit the assessmenttitle page and description1. On the SMART Notebook page, double-click the title, grade, subject or date text tochange its properties or edit the text.2. In the Description area, edit the options you defined when you created theassessment.N O T EIf you edit the SMART Notebook page, the Description information doesn'tchange. Similarly, if you edit the Description information, the SMARTNotebook page doesn't change.To add question andcontent pages to yourassessmentSee Adding questions to the assessment on page 40 and Adding content pages to theassessment on next page.To save your assessment 1. Click .ASave As dialog box appears.2. Browse to a folder, type a file name, and then click Save.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
3 9Adding content pages to the assessmentYou can add content pages anywhere in your assessment to introduce questions orprovide background information.To add a content page 1. Create your assessment. See Creating an assessment on page 37 for moreinformation.2. Click the Page Sorter tab, and then select the page you want to insert a contentpage after.3. Click the Response tab.4. Click the Next Steps tab.5. Click Make the next page a content page.A blank page appears.6. Use SMART Notebook's tools to add text, images or Adobe Flash Playercompatible files from the Gallery.Defining feedback optionsFeedback options allow you to show your students their individual grades, the correctanswers and the class average.FeedbackoptionDescriptionAfter you stopcollectingresponsesThe clicker shows how the students answered, and displays theirgrade after you click Stop.After allquestions areansweredThe clicker shows how the students answered, and displays theirgrade after they finish answering all questions.After eachquestion isansweredThe clicker shows how the students answered after each question,and displays their grade after they finish answering all questions.Don't showgrades onclickersThe clickers don’t show results or grades.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 0To define feedback options 1. Create your assessment. See Creating an assessment on page 37 for moreinformation.2. On the Response tab for the assessment's title page, select one of the optionsdescribed in the table above from the Show grades to students drop-down list.Adding questions to the assessmentSMART Response supports up to six question types depending on the device studentsuse to answer questions.You can add questions to the assessment using the Insert Question wizard or byimporting questions from a Microsoft Word document, XML file, SQZ file or PDF file.After you create a question, you can add choices to it or tag it.About question typesUsing SMART Response, you can ask the following types of questions eitherindividually or as question sets. You can also add notes to any question type thatappears when you print the question results.N O T ElOpinion questions don’t have a correct answer and aren’t worth points. •lIf you include a question of a type not unsupported in the SMARTResponse mode you are using, the question appears with an UnsupportedQuestion Type icon in the Page Sorter tab in SMART Notebook.QuestiontypeDescription Students can answer withStd. PE LE NotebookSEXEYes or no Students use the Yor Nbutton toanswer a question. You can alsochoose the Opinion option toallow either answer.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 1QuestiontypeDescription Students can answer withStd. PE LE NotebookSEXETrue orfalseStudents use theTrue or Falsebutton to answer a question. Youcan also choose the Opinionoption to allow either answer.MultiplechoiceStudents use a single button, Athrough J, to answer the question.Select from 2 to 10 answers (2 to 5answers for SMARTResponseLE) for a question. You can alsochoose the Opinion option toallow any answer.MultipleanswerStudents use the Athrough Jbuttons to select the correctcombination of answers to thequestion. Select from 2 to 10answers for the question. You canalso choose the Opinion option toallow any combination of answers.Number,fraction ordecimalStudents use the number buttonsto answer questions with numericanswers using whole numbers,fractions or decimals. You canalso choose the Opinion option toallow any answer.TextanswerStudents type the answer to thequestion. You can choose theOpinion option to allow anyanswer. There is a 20-characterlimit on text answer questions.Number,fraction,expressionStudents use math symbols andnumerical values to answer thequestion.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 2About intelligent expression gradingWhen you create an expression question and correct answer, intelligent expressiongrading accepts multiple representations of that answer expression as correct.A student’s answer is always graded correct if it:lmatches the question's correct answer exactlylhas a different representation, but is mathematically equivalent and uses the sameterms and operators in the same order as the question's correct answerYou can use intelligent grading options to decide which other mathematically equivalentanswers you’d like to accept as correct. The following graphic shows the three levels ofequivalency that you can define for your questions.The following table shows examples of how SMARTResponse's intelligent expressiongrading compares expression answers to the question's correct expression answer.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 3The following table shows examples of how student answers would be graded dependingon which equivalency option you chose.Adding questions using the Insert Question wizardWith SMART Notebook, you can ask your students questions and collect their answers.To add a question usingthe Insert Question wizard1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 42. Click Insert Question on the toolbar.T I PIf Insert Question isn't on the toolbar, you can right-click the toolbar andadd it.The Insert Question wizard appears.3. Click the thumbnail of the question type you want to add, and then click Next.4. Type the question in the text box.5. If you use tags to create categories in your reports, type them in the Tags boxusing the examples, and then click Next.6. For yes or no and true or false questions, select the correct answer, or theOpinion option.For number, fraction or decimal questions, type the correct answer, or select theOpinion option.For multiple choice or multiple answer questions, select the number of answers,type the answers into the text boxes, click Next, and then select the correctanswers or the Opinion option.For short answer questions, type one to four acceptable answers or select theOpinion option.N O T EShort answer questions are case-sensitive. You can enter up to fouranswers to support different capitalizations (for example, "iron", "Iron" and"IRON").For number, fraction, expression questions, use the expression editor to create theexpression question, and then use the editor to create a correct expressionanswer.N O T ESMARTResponse's intelligent expression grading feature compares thestudent responses to the correct expression answer to determine if it iseguivalent based on the Intelligent Grading settings you define. SeeAbout intelligent expression grading on page 42 for more information.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 57. Type the number of points the student will receive for a correct answer.T I PThe value can be a whole or decimal number.8. If you want to create more questions, click Insert Another, and then repeat steps2 to 7.9. Click Finish.10. Optionally, use SMART Notebook's tools to add images or Adobe Flash Playercompatible files from the Gallery.Importing questions from a Word documentN O T EThis feature is available only with SMART Response for Windows operatingsystems.When you import questions from a Microsoft Word document, SMART Response'sconversion utility uses a variety of techniques to identify which paragraphs arequestions, which are possible answers and what type of question to create. Its mostbasic technique is to interpret the numbering of the paragraphs. The software alsosearches for key words when parsing the paragraphs. The software then converts theparagraphs into SMART Notebook assessment pages. See Example Word documentquestion formats on next page for more information.N O T ESMART Response is unable to provide the correct answers to the importedquestions.To import questions froma Microsoft Worddocument1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.2. Select Response > Import Question From > Microsoft Word.The Open dialog box appears.3. Browse to and select the Word document, and then click Open.A progress bar appears and closes when the conversion is complete.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 64. In the Page Sorter tab, select the thumbnail for the title page.5. Edit and customize the title page and description as desired.6. In the Page Sorter tab, select the thumbnail for the first question page and check itcarefully to verify that the conversion process was successful.7. Repeat step 6 for all questions in the assessment.To set the answers forimported questions1. In the Page Sorter tab, select the thumbnail for the first question page.2. Select Response > Set All Answers.The Set All Answers dialog box appears.3. Type or select the correct answers from the options, and then click Done.4. Repeat steps 1 to 3 for all questions.5. Click .ASave As dialog box appears.6. Browse to a folder, type a file name, and then click Save.You can run the question set on this computer or copy the SMART Notebook fileto any computer that has SMART Response installed.Example Word document question formatsThe following list of questions is an example of how to format your Word documentbefore importing it into SMARTResponse.1. According to the U.S. Census Bureau, the majority of poor children live in:a. urban areasb. suburban areasc. rural areas2. Can you fill a 10 L aquarium with five 2 L pitchers of water?YesNo| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 73. True or false: Half of all even whole numbers are divisible by 4.TrueFalse4. Let x = 3. Compute y from the equation below.y = 20 – 4xAnswer: ____________________________5. Which Native American group lived in the highlighted area on the map?a. Kwakiutlb. Siouxc. IroquoisN O T EEnsure that you format the questions in your Microsoft Word document like theones in this example before you import the file. In most cases, the import utilityignores headers and footers in the Word document.Importing questions from an XML or SQZ fileSMART Response includes an import feature for converting questions from ExamViewformat XML files or SynchronEyes software SQZ files into question sets. SMARTResponse uses the tags in the XML and SQZ files to extract questions, answers andcorrect responses, and then converts the information into assessment pages.N O T E SlYou're unable to run question set SMART Notebook files on a computerwith standard SMART Notebook installed. You must have SMARTNotebook software that includes SMART Response software.lYou must have or create an ExamView formatted XML text file or aSynchronEyes software SQZ file before you can perform this procedure.Binary ExamView formatted files aren't supported.To import questions froman XML or SQZ file1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 82. Select Response > Import Question From > XML.The Open dialog box appears.3. Browse to and select an XML file or a SynchronEyes (SQZ) file, and then clickOpen.A progress bar appears, followed by the title page for the new question set.4. In the Page Sorter tab, select the first question page.5. Add a title page to the assessment, and then customize the page and descriptionas desired.6. Edit and customize the first question page as desired.Check the question carefully, including the correct answer (see below), to verifythat the conversion process was successful.7. Repeat step 6 for all questions in the set.8. Click .ASave As dialog box appears.9. Browse to a folder, type a name for the file, and then click Save.To set the answers forimported questions1. In the Page Sorter tab, select the thumbnail for the first question page.2. Select Response > Set All Answers.The Set All Answers dialog box appears.3. Type or select the correct answers from the options, and then click Done.4. Repeat steps 1 to 3 for all questions.5. Click .ASave As dialog box appears.6. Browse to a folder, type a file name, and then click Save.You can run the question set on this computer or copy the SMART Notebook fileto any computer that has SMART Response installed.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
4 9Importing questions from a PDF fileN O T EThis feature is available only with SMART Response for Mac operating systemsoftware.When you import questions from a PDF file, the SMART Response conversion utilityinterprets the numbering of the paragraphs. The software also recognizes key wordswhen parsing the paragraphs. The software then converts the paragraphs into SMARTNotebook assessment pages.N O T E SlYou're unable to run assessment files on a computer with standardSMART Notebook installed. You must have SMART Notebook softwarethat includes SMART Response software.lEnsure that you format the questions in your PDF file like the ones in thisexample before you begin this procedure.To import questions froma PDF file1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.2. Select Response > Import Question From > PDF File.The Open dialog box appears.3. Browse to and select the PDF file, and then click Open.A progress bar appears and closes when the conversion is complete.4. In the Page Sorter tab, select the thumbnail of the title page.5. Edit and customize the page and description as desired.6. Edit and customize the first question page as desired.7. Check the question carefully to verify that the conversion process wassuccessful.8. Repeat steps 6 and 7 for all questions in the assessment.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 0To set the answers forimported questions 1. In the Page Sorter tab, select the thumbnail for the first question page.2. Select Response > Set All Answers.The Set All Answers dialog box appears.3. Type or select the correct answers from the options, and then click Done.4. Repeat steps 1 to 3 for all questions.5. Click .ASave As dialog box appears.6. Browse to a folder, type a file name, and then click Save.You can run the question set on this computer or copy the SMART Notebook fileto any computer that has SMART Response installed.Adding choices to a questionAfter you create a question, you can add choices to it.To add a choice to aquestion1. Click the Page Sorter tab.2. Select the thumbnail of the question page you want to add a choice to.3. Select Response > Add Choice.4. Follow the on-screen instructions.5. If you have to change the correct answer for the question, select Response > SetAll Answers, and then make the changes.N O T EIf you add choices to true or false; yes or no; number, faction or decimal; orshort or long answer questions, the question changes to multiple choice.Tagging questionsUsing the Insert Question wizard, you can add tags to the questions you create inSMART Notebook assessments. You can also add or change the tags to questions afteryou finish creating an assessment.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 1You can use tags to identify groups or categories of questions. SMART Response usesthe tags to sort responses to questions when you generate Student Performance andClass Performance reports. For example, if you assign the tags "Difficult" and "Easy" tothe questions, SMART Response creates a chart in the report for questions with"Difficult" and "Easy" tags.You can assign multiple tags to a question by separating the tags with a semicolon (;),for example, "Science;Nature" and "Science;Astronomy". SMART Response thengenerates one chart with three bars for "Science", "Nature" and "Astronomy".You can also create tag subcategories by separating the tags with a colon (:), forexample, "Science:Basic" and "Science:Advanced". In this case, SMART Responsegenerates a single report section for "Science" showing data grouped into "Basic" and"Advanced" subsections.To add or change tags inexisting questions}1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.2. Click File > Open, and then select your assessment file.The SMART Notebook file appears displaying the title page.3. Click the Page tab for the question you want to add tags to.The question page appears.4. Click the SMART Response tab, and then select the Properties tab.5. If the Tags box isn't visible, click Show beside the Answer Key heading.6. Type your tags in the Tags box. When you finish, click in the whiteboard view.7. Press Page Up or Page Down to select other questions as required, and thenrepeat step 6.8. Save your assessmentStarting and connecting to a classTo use SMART Response in your classroom, you must start a class and allow studentsto connect to it. You can monitor the student connections during the class anddisconnect them when the class is done.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 2Before Class BeginsSafety Tips for TeachersWhen using SMART Response with a SMART Board interactive whiteboard and aprojector:lTell students not to look directly at the light beam from the projector. Instead,encourage them to keep their back to the projector when working at the interactivewhiteboard. Before they turn to face the class, they should take a big step (or eventwo) sideways.lMake sure you don’t look directly into the light beam from the projector. Keep yourback to the class when you write over a projected image. Step to the side of theinteractive whiteboard before you turn to face the class.lTell your students not to touch the projector, because it can become extremely hotduring normal operation.lDon’t use a chair to increase a student’s reach. If your students can’t reach the topof the interactive whiteboard, lower it. You may need to remount a wall-mountedunit to a lower position. If your interactive whiteboard is mounted on a floor stand,lower it with the help of another adult.lTell students not to run in the vicinity of the floor stand, because they could tripover the floor stand’s feet.Starting a classYou can start a class in Sign In mode or Anonymous mode.About Sign In and Anonymous modesBefore starting a class session, you must decide whether you want the system tooperate in Sign In mode or Anonymous mode. This table summarizes the characteristicsof each mode.Sign In mode Anonymous modeYou need to use a class list that identifieseach student by name and ID number.You can operate the system without aclass list.Students can connect to the class, butthey must sign in with their assigned IDnumber.Students can connect to the class withoutidentifying themselves.Teachers can control when students cansign in by locking a class.Teachers can't control when a student cansign into their class.Under the teacher's control, students cansee their own grades, but they're unable tosee any other students' grades.Under the teacher's control, students cansee their own grades, but they're unable tosee any other students' grades.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 3Sign In mode Anonymous modeIf the Remember names check box isselected, teachers can identify individualstudents as they connect to the class.Teachers can see how many students areconnected.Teachers can use Gradebook to save andanalyze student and class performanceover time.Teachers are unable to save and analyzestudent and class performance over time.Teachers can generate student and classreports.Teachers are unable to generate student orclass performance reports.Teachers can see, export and print thetotal class grade.Teachers can see, export and print thetotal class grade.Teachers can see, export and print totalscores for each question.Teachers can see, export and print totalscores for each question.Teachers can see, export and print eachstudent's grade for each question and forthe whole assessment.Teachers are unable to identify studentnames or individual grades.Teachers can review results during theassessment in the Response tab for theclass as a whole and for individualstudents (if the Remember names checkbox is selected).Teachers can view results for the class asa whole during the assessment in theResponse tab.Starting a class in Sign In modeWhen you use SMART Response in Sign In mode, you can monitor each student’sresponses, and create reports on student and class performance. For more information,see About Sign In and Anonymous modes on previous pageN O T EBefore you can start a SMART Response class and have students connect inSign In mode, you must have a class list. If you don't have a class list, you cancreate or import class lists.To start a class in Sign Inmode1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Select the class in the Gradebook area on the left, and then click Start Class.The receiver’s power LED light flashes and then turns solid green, and thereceiver's Transmit LED light flashes green. You can now ask the students to turnon and connect to the class.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 4Starting a class in Anonymous modeYou don't need a Class List to operate SMART Response in Anonymous mode. SeeAbout Sign In and Anonymous modes on page 52 for more information.To start a class inAnonymous mode1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Select Anonymous Mode in the Gradebook area on the left, and then click StartClass.The receiver’s power LED light flashes and then turns solid green, and thereceiver's Transmit LED light flashes green. You can now ask the students toconnect to the class.N O T E SlIf the students have already signed in to a class, and you selectAnonymous Mode, the clickers switch to Anonymous mode.lIf the clickers are in Anonymous mode, and you start a class that requiressign-in, the clickers sign off and then ask the students to sign in.Connecting clickers to the classAfter you start a class, you can tell your students to connect to the class.The student's connection process depends on SMART Response software's currentmode. In addition, you can prevent students and clickers from signing in.Connecting in Anonymous modeYou must start a class in Anonymous mode before your students connect their clickers.See Starting a class in Anonymous mode aboveN O T EIn this mode, students must know the class name.When the “SMART Response is ready to use” balloon message appears, tell yourstudents to follow this procedure.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 5To connect in Anonymousmode 1. Press the clicker's Power button for one second.A message appears asking if you want to join the last class the clicker wasconnected to, or find a different class.2. Press the Enter button to join the last class.ORPress the Down button to select Find a class, and then press Enter.The clicker scans for classes, and then displays a list of classes within range.Press the Up and Down buttons to select the correct class, and then press Enter.3. Press the Enter button to connect.Ask the students to press their clicker's Power button for one second.A "Hello" message appears on the clicker display.N O T E SlIf the teacher selected the Lock Sign In option, the clicker displays a “Failto login” message.If this occurs, unlock Sign In, and then tell the students to press Enter.lWhen all of your students are connected, you can start asking questions.Refer to Creating Assessments on page 37 for information about usingSMART Notebook to ask questions and create assessmentsConnecting in Sign In modeYou must start a class in Sign In mode before your students connect their clickers. SeeStarting a class in Sign In mode on page 53.N O T EWhen connecting to a class in Sign In mode, students must know the classroomname. They must also sign in with a unique ID number.After you start a class, ask your students to follow these steps.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 6To connect in Sign Inmode 1. Press the clicker's Power button for one second.A message appears asking if you want to join the last class the clicker wasconnected to, or find a different class.2. Press the Enter button to join the last class.ORPress the Down button to select Find a class, and then press Enter.The clicker scans for classes, and then displays a list of classes within range.Press the Up and Down buttons to select the correct class, and then press Enter.A connecting message appears, followed by a message asking for an ID number.3. Press the number buttons to enter your ID number, and then press Enter.If you've entered a valid ID, a message appears asking you to confirm your name.N O T EIf the teacher selected the Lock Sign In option, a message appears on theclicker indicating that the student can't sign in at this time, and then a Retryoption appears.4. Press the Enter button to connect.A welcome message appears.When all of your students are connected, you can start asking questions. Refer toCreating Assessments on page 37 for information about using SMART Notebook to askquestions and create assessments.N O T EIf a student attempts to sign in using an ID that another student is already using,the clicker displays a message indicating that they are unable to sign in andallows them to retry.Locking Sign InYou can block students from signing in to your class. Select the Lock Sign In button toblock students from signing in before you're ready or to block late students from signingin. When you start a class, Sign In is unlocked by default. If you stop and restart SMARTResponse or open a new class list, Sign In is unlocked.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 7N O T ESign-in locking is available only in Sign In mode.To block students fromsigning in1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. If a class isn't already started, select a class in the Gradebook area, and then clickStart Class.3. Click Lock Sign In.Students are unable to sign in.N O T EIf students disconnect from your class when sign-in is locked, they're unable tosign in again until you select Unlock Sign In.Monitoring clickersYou can use Teacher Tools to check the status of each clicker. You can see if a clickeris logged on or if it's in Anonymous mode. If the clicker is logged on, you can also see thestudent's name. You can see the clickers' serial numbers (MAC address) and identifywhich logged-on student is using it.The display shows the signal strength of each clicker, as measured by the receiver. Ifthe signal level is low for one or more clickers, and they are having communicationproblems, you may want to reposition the receiver or remove signal path obstructions.To monitor clickers 1. Start a class and have your students connect their clickers.The SMART Response receiver LED lights are green.2. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 83. Click the Devices button in the left column.The Devices window appears and displays a "Your SMART Response receiver isconnected and working" message. The receiver name appears below the Devicesbutton.N O T EIf a "Your SMART Response receiver is not connected" message appears,the SMART Response receiver isn't connected or isn't working properly.Check the receiver connections or repeat the receiver installation.4. Click My Receiver, and then click the Clickers tab at the top of the window.The Clickers window appears and displays a table of all connected clickers. Eachrow of the table shows one clicker's signal strength, battery condition, studentname and hardware ID (MAC address).N O T EIf students' clickers are connected anonymously, the Student Name fielddisplays Anonymous.Disconnecting students from a classYou can disconnect the clickers from a class in three ways.Disconnecting all students using Teacher ToolsYou can disconnect and turn off all students simultaneously.To disconnect all studentsusing Teacher Tools1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Select the class in the Gradebook area on the left, and then click Stop Class.All student clickers disconnect.A message appears on the clickers indicating that the class is over and that theclickers are turning off. The Transmit and Receive LED lights on the receiver turnoff and the Ready LED light turns red.To disconnect all clickersusing the Devices menu1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
5 92. Select Devices, and then click Turn off all clickers.All student clickers disconnect and turn of.A message appears on the clickers indicating that the class is over and that theclickers are turning off. The Transmit and Receive LED lights on the receiver turnoff and the Ready LED light turns red.Disconnecting individual clickers using Teacher ToolsN O T EThis option is available only if the students are connected to a class in Sign Inmode.To disconnect individualclickers using TeacherTools1. Start Teacher Tools. See Starting Teacher Tools on page 23Teacher Tools appears.2. Select the active class in the Gradebook area.3. Click the Students tab.4. Select the row of the student you want to disconnect.The Properties window appears below the student list table.5. Click Disconnect Clicker at the top-right of the window.The Log Off Student dialog box appears.6. Click OK to log off the student.N O T EThe student can log back on immediately.ORIf you don't want the student to be able log on for a while, select Also ban thisstudent for, select the number of minutes, and then click OK.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 0Students disconnecting manuallyStudents can disconnect their clickers by pressing the Power button for one to twoseconds.If signed-in students turn off their clickers when a question set is started, they can turnon the clickers, sign in with the same ID and rejoin the assessment in progress withoutlosing any previous answers. If a student is connected anonymously, they lose anyprevious answers when they reconnect.If students connect to the wrong class, ask them to log off by pressing the Menu button,selecting Sign out and pressing the Enter button.They can then connect and sign in to the correct class without turning off their clickers.Using clickersAfter students connect their clickers to your class, they can use their clickers tocomplete assessments.In addition, students can ask questions using their clickers and change the clickersettings.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 1About XE clickersButton/key name Key FunctionPower button Press and hold to turn clicker on or offSoft keys Press to select functions displayed on the LCDdisplay. The functions depend on the clicker'smodePress to answer multiple choice, multipleanswer, true/false and yes/no questionsLetter and numberkeysPress to insert lowercase valuePress Shift key and then press to insertuppercase valuePress and hold a,e,i,o,u,y,cor nkeys toselect other character variationsSymbol key Press and release to select green key functionsPress and hold to display a menu where youcan select symbols| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 2Button/key name Key FunctionSpacebar/MenubuttonPress to add a space in text or mathematicalexpressionsPress after pressing the Sym key to display amenu where you can select Raise hand,Symbols or other functions depending onclicker mode.DirectionalkeypadPress to navigate menu options or navigate textand mathematic expression contentShift key Press and then press keyboard key to enter anuppercase characterMath expressionkeys–fractionPress to insert fractional values in anexpressionMath expressionkeys–rootPress to insert a square root value in anexpressionsPress after pressing the Sym key to insert aradicandMath expressionkeys–superscript/subscriptPress to insert a superscript value in anexpressionPress after pressing the Sym key to insert asubscript value in an expressionAsking questionsAt any time during a class, a student can request the teacher's attention by pressing theSym button, pressing the spacebar and then selecting Raise hand on their clicker.Teacher Tools displays the number of students who have questions on the Home tabbeside the Questions heading.To identify students withquestions1. Click the Students tab to show the list of student names and IDs.2. In the Status column, you may see one or more rows with a question icon .3. After you answer the student's question, select the row that displays the studentname, and then click Clear Question in the top-right corner of the Propertieswindow.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 3Completing assessmentsAfter you create an assessment, you can start it in SMART Response. Students thencomplete the assessment using their clickers. During the assessment, you can viewresults.Starting an assessmentWhen you use SMART Notebook to ask questions, SMART Response uses the optionsyou set in Teacher Tools to control how students use their clickers. Before starting aSMART Response assessment, check that the receiver is connected and ready. If youdon’t have a SMART Notebook assessment file, you must create one. See Creating anassessment on page 37 for more information.To open and setassessment options1. Click the SMART Response icon in the Windows notification area or Macmenu bar, and then select Open Notebook Software.A blank SMART Notebook page appears.2. Select File > Open.3. Select the SMART Notebook file containing your questions, and then click Open.The assessment file's title page appears.4. Click the Response tab, and then click Properties, if it isn't already selected.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 45. Select the Remember names check box to display student names in theResponse tab during the assessment.ORClear the Remember names check box to not display student names in theResponse tab during the assessment.N O T E SoSelect the Remember names check box if you want to identifystudents when reviewing results during the assessment.oClear the Remember names check box if you want to display theSMART Notebook file on a SMART Board interactive whiteboardduring the assessment but don't want students to see each other'sresults. (You can review, print and export the results after theassessment even if you clear the Remember names check box.)6. From the Show results to students drop-down list, select one of the followingoptions:FeedbackoptionDescriptionAfter you stopcollectingresponsesThe student can see how they answered after you click Stop.After allquestions areansweredThe student can see how they answered after they finishanswering all questions.After eachquestion isansweredThe student can see how they answered after each question,and they can see their grade after they finish answering allquestions.Don't showgrades onclickersThe student can't see their results or grades.To start an assessmentand ask questions1. If you haven't started a class, start it now.2. If the students haven't connected to the class, have them do so now.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 53. Select Response > Start Assessment,ORClick Start this assessment now.The Response tab opens with the Progress button selected.If you’re projecting the questions on a screen, you can control the students’progress by selecting each question page in turn.4. Use the menu bar Forward or Back buttons to open a question page.ORClick the Page Sorter tab, and then select the thumbnail of a question page.5. Click Stop this assessment in the Response tab.ORClick Stop Assessment in the menu bar to end the session.6. If you chose to show results to students, select Response > End Review Modewhen the students are done reviewing their results.7. Click to save the results.Collecting question responsesN O T EMake sure that you start your class and that all the students are connected beforeyou ask questions.To collect questionresponses1. Click Response > Start Assessment.If you haven’t started a class, a message appears asking you to select a class.Select a class, and then click Start Class.A message appears on the clickers asking the students to respond.2. When all students have answered, click Response > Stop Assessment.N O T ESMART Notebook stores the results in your document. Remember to saveyour document after collecting responses.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 63. If you want to save the questions as a SMART Notebook file, click File > Save (orSave As).ASave As dialog box appears.4. Browse to a destination folder, type a file name, and then click Save.Reviewing results during an assessmentYou can use SMART Response to collect and display results instantly while you run anassessment. You can use assessments as an interactive learning tool and a way to givestudents continual feedback about what they're learning.To display instant classassessment results1. After all students answer the questions, return to the assessment's title page.2. Click SMART Notebook's Response tab if it isn't already open.3. Click Progress, and then click Stop this assessment.The Progress button changes to Results. A summary of the class's performanceappears, including a chart showing the class's responses to each question.4. If you want to view more detailed class results, click Show beside Details.A list of students, their grades and the duration of the assessment appears.N O T E SoUse discretion when displaying sensitive grade information to allclass members. If you started the class in Sign In mode, considerclearing the Remember names check box before you start theassessment to not display student names in the Response tab. (Youcan later review, print and export the results in Teacher Tools.)oIf you started the class in Anonymous mode or cleared theRemember names check box before you start the assessment,student names display as Anonymous-1, Anonymous-2, and so on.To display instant resultsfor each question1. After all students answer the questions, return to the assessment's title page.2. Click SMART Notebook's Response tab if it isn't already open.3. Click Progress, and then click Stop this assessment.The Progress button changes to Results. A chart representing the class'sperformance appears.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
6 74. Click the Page Sorter tab, and then select a question.5. Click the Response tab.6. Click Results.A summary of the class's responses to the question appears, including a chartshowing the number of responses to each possible answer.N O T EYou can toggle the type of chart displayed by selecting Show bar chart orShow pie chart.T I PYou can insert the chart into the question page by clicking Insert chartinto Notebook.7. Click Show beside Details.A list showing each student's submitted response appears, including the time ittook them to respond.N O T E SoUse discretion when displaying sensitive grade information to allclass members. If you started the class in Sign In mode, considerclearing the Remember names check box before you start theassessment to not display student names in the Response tab. (Youcan later review, print and export the results in Teacher Tools.)oIf you started the class in Anonymous mode or cleared theRemember names check box before you start the assessment,student names display as Anonymous-1, Anonymous-2, and so on.| C H A P T E R 4 – U S I N G S M A R T R E S P O N S E
Reviewing, printing andexporting assessmentresultsThe Teacher Tools Gradebook gives you quick access to test results, making it easy toprepare reports and conduct evaluations. Reports can be as simple or as detailed as youneed. Create high-level comparisons of class performance, specific reports based ontagged characteristics such as demographics or curriculum standards, or personalizedreports on how individual students perform. You can also create reports that showgrades for the entire school year.N O T EAssessment results for students aren't saved in Anonymous mode.You can display results and generate reports to review during an assessment or after yourun an assessment.In addition, you can print or export questions and assessment results.I N T H I S S E C T I ONImporting assessment results 70Formatting the results files for importing 70Importing a class results file 70CSV and XLS File Formatting 71Reviewing assessment results 71Generating student performance reports 74Generating class performance reports 75Printing and exporting questions and results 75Printing from Notebook's Response menu 76Exporting Results to an Excel, HTML or CSV file 77Chapter 5
7 0Importing assessment resultsYou can import the results of an assessment that you performed without SMARTResponse. You can then generate reports combining the results from your assessmentswith the imported results.You can import results using either comma separated values (CSV) files or MicrosoftExcel files (Windows only).N O T EThe ID numbers you use in the list you import must match the ID numbersassigned to the students in the class list that you're using.Formatting the results files for importingYou must use the headings ID Number and Marks when you format the .csv, .xls or.xlsx files for importing. If you're using information from another program, copy it to a newfile and then format it as shown in this example.Importing a class results fileTo import a class resultsfile 1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. In the Gradebook area, select the class you want to import the results to.3. Click Import on the menu bar, and then select Assessments.4. Click the target class, and then click Next.5. Click the Students tab at the top of the window.6. Type the title, and then select the type of the assessment. Optionally, you cantype the subject and topic information.7. Select the Percentage or Raw values score formats, and then click Next.8. Select the file type, and then click Next.9. Browse to the file location, and then click Open.The student results information appears in the Students tab and in theAssessments tab. You can also generate reports that include the imported scores.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 1CSV and XLS File FormattingE X A M P L EComma separated value (CSV) fileE X A M P L EExcel spreadsheet (XLS) fileReviewing assessment resultsAfter you run and stop an assessment, Teacher Tools records the class results and eachstudent's results. At any time after you run an assessment, you can review the student,question or assessment results and performance.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 2N O T EUse discretion when displaying sensitive information to all class members. Tohide sensitive information, click the Privacy: Off icon before you display studentor assessment results. See Adjusting Privacy and Alert options on page 25 formore information.To display student results 1. If a class is currently running, stop it.2. In Teacher Tools, select the class name in the Gradebook area.The Teacher Tools window appears with the Home tab selected.3. Click the Students tab.After a short delay, a table of results appears. If you previously turned on Privacymode, the student IDs and statistics appears as gray shapes in the table.4. If Privacy mode is on, click Privacy: Off .The first columns of the table of class results show the student name, ID andaverage score for all the assessments the student has participated in. Thecolumns that follow show each student's results for every assessment the classhas participated in.To display detailed resultsfor each student1. Complete the above procedure, and then select the student's row.The student's information appears in the lower pane.2. Click the Performance tab.An Assessment Results over Time graph appears showing the student's resultscompared to the class average for all assessments since the first assessmentwas run.N O T EThe graph is hidden while Teacher Tools is in Privacy mode.3. Place your pointer over the graph to display details about the specific assessment.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 34. Click the Results tab.A table appears showing detailed information about each assessment the studenthas participated in, including the date and the score the student achieved. If thestudent's score is below the passing grade you defined when you created theclass, the score appears in red. See Changing a class's passing grade on page 33for information.To display classassessment results1. If a class is currently running, stop it.2. In Teacher Tools, select the class name in the Gradebook area.The Teacher Tools window appears with the Home tab selected.3. Click the Assessments tab.After a short delay, a table of results appears listing all assessments that the classhas participated in, including the class average score for each assessment. If theclass average score is below the passing grade you defined when you created theclass, the score appears in red. See Changing a class's passing grade on page 33for information.To display detailed resultsfor each assessment1. Complete the previous procedure, and then select the assessment's row.The lower pane of the window displays the assessment's properties.2. Click the Performance tab.AStudent Achievement per Question graph appears showing the studentresponses to each question.N O T EThe graph is hidden while Teacher Tools is in Privacy mode.3. Place your pointer over the graph to display details about the specific questions.4. Click the Results tab.A table appears showing the mark each student received for the assessment. Ifthe student's score is below the passing grade you defined when you created theclass, the mark appears in red.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 4Generating student performance reportsYou can generate student performance reports at any time after your assessments arecomplete. You can tailor the reports to include all classes or select classes. You canalso create reports for individual students or for all students in the selected classes atone time.To generate a studentperformance report1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. In the Reports area, click Student Performance.The Student Performance Report window appears.3. In the Class drop-down list, select the class you want a report for.ORSelect All classes for a report on all classes.4. In the Student drop-down list, select the student you want a report on.ORSelect All students for a report on all students.5. Define the Report Period if you want a report for a specific range of dates.6. In the Include drop-down list, select Selected assessment types or Allassessment types.7. If you chose Selected assessment types, select the types you want a report forfrom the check list that appears.8. Browse to where you want to save the report file, and then click Create.SMART Response creates one or more reports as PDF files that appear in yourdefault PDF viewer. The files are named using the student name and ID, and thedate the files are created.If you generated one report, the report opens automatically. If you generatedmultiple reports, the report's folder location appears in Windows Explorer or MacFinder.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 5Generating class performance reportsYou can generate class performance reports at any time after your assessments arecomplete. You can tailor the reports to include all classes or select classes. You canalso create reports on all assessment types or on specific types of your choice.To generate a classperformance report1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. In the Reports area, click Class Performance.The Class Performance Report window appears.3. In the Class drop-down list, select the class you want a report for.ORSelect All classes for a report on all classes.4. Define the Report Period if you want a report for a specific range of dates.5. In the Include drop-down list, select Selected assessment types or Allassessment types.6. If you chose Selected assessment types, select the types you want a report forfrom the check list that appears.7. Browse to where you want to save the report file, and then click Create.SMART Response creates one or more reports as PDF files that appear in yourdefault PDF viewer. The files are named using the class name and ID, and thedate the files are created.If you generated one report, the report opens automatically. If you generatedmultiple reports, the report's folder location appears in Windows Explorer or MacFinder.Printing and exporting questions andresultsUsing SMART Notebook's Response menu, you can create hard copies of questions,handouts and student results. You can also export question and student results to anExcel spreadsheet, comma separated values (CSV) file or an HTML web page.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 6Printing from Notebook's Response menuYou can print a variety of information from the Response menu in SMART Notebooksoftware. You can create and include header, footer and date information, and select apage range to print.Print option DescriptionThumbnails On one page, print up to six full-color, reduced images of eachSMART Notebook title page and question page. You can includepage numbers, image borders and page titles.Handouts On one page, print up to three full-color, reduced images of eachSMART Notebook title page and question page, with ruled linesfor notes. You can include page numbers, image borders andpage titles.Full page On one page, print a full-color image of each SMART Notebookquestion page. You can include page numbers.Questions Print several questions on a page. If the question page doesn'thave any objects or images, only the text appears. If there areobjects on the question page, a full-color thumbnail of thequestion appears. You can include page numbers.Results N O T EThis option is available only after you stop anassessment.Print several questions on a page. If the question page doesn'thave any objects or images, only the text appears on the page. Ifthere are objects on the question page, a full-color thumbnail ofthe question appears. In the Print Preview view, you can clickthe question to toggle from thumbnail to text-only format.The correct answer and the student’s response appear besideeach question, and the total score appears at the top of the firstpage. You can include page numbers.You can print a summary of the results for all students in theclass list, or you can print the results for selected students.To print questions orresultsClick Response > Print, and then select the option you want to print.ORFor other options, click Response > Print > More Print Options, or press CTRL+P(Windows) or CMD+P (Mac OS X) to open SMART Response's print window.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 7N O T EThe Questions and Results print options are available only if the SMARTNotebook file includes SMART Response questions and saved resultsinformation. If the assessment is still running, or if it stops before any studentanswers a question, no results are saved.Exporting Results to an Excel, HTML or CSV fileIf you save your SMART Notebook file after you ask questions, or after you run anassessment, you can open the SMART Notebook file at any time to view the results.You can export the results to an Excel spreadsheet (Windows), to an HTML page forviewing on a web browser or to a comma separated values (CSV) file that you can importinto many spreadsheet and database applications. See CSV and XLS File Formatting onpage 71.N O T EYou can export results only after you stop the assessment. If you clear theresults after you stop, the results are permanently deleted and you're unable toprint or export them. After you save and close the SMART Notebook file, you canopen the file and print or export the results.To export results fromTeacher Tools1. Start Teacher Tools. See Starting Teacher Tools on page 23.Teacher Tools appears.2. Select File > Export from the menu bar.The Export dialog box appears.3. In the list, select the class with the results you want to export, and then click Next.4. Select the By student option if you want to export results for your entire class (thedefault selection) or for an individual student. If you want to export results for anindividual student, also select the student's name from the drop-down list.ORSelect the By assessment option if you want to export the results of a classassessment or all assessments the class has taken.5. Click Next.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
7 86. Select the format you want to export the results in, and then click Next.ASave As dialog box appears.7. Browse to a folder, type a name for the file, and then click Save.The results export and open in your computer's default file viewer.To export results fromSMARTNotebook1. Stop the assessment if it's still running.Don't clear the results.2. In SMART Notebook, select Response > Export results to > Microsoft Excel.N O T EExporting to Microsoft Excel isn't available on Mac computers.ORClick Response > Export results to > Web Page (HTML).ORClick Response > Export results to > Comma Separated Values (CSV).ASave As dialog box appears.3. Browse to a folder, type a file name, and then click Save.Either Excel or your default web browser opens, showing the exported file.| C H A P T E R 5 – R E V I E W I N G , P R I N T I N G A N D E X P O R T I N G A S S E S S -M E N T R E S U L T S
Maintaining SMARTResponseI N T H I S S E C T I ONPreventing component damage 79Cleaning the receiver and clickers 80Transporting SMART Response 80Changing clicker batteries 80Resetting clickers 81Receiver indicator lights 81Troubleshooting the receiver 82Resetting the Receiver 82Troubleshooting Using the Receiver LED Lights 82Other troubleshooting tips 83Preventing component damageC A U T I O NlDo not use sharp or pointed objects, such as ballpoint pens or pointers, topress the clicker buttons.lNever use abrasive erasers or harsh chemicals while cleaning the receiveror clickers.lAvoid setting up and using your system in an area with excessive levels ofdust, humidity or smoke.Chapter 6
8 0Cleaning the receiver and clickersWith proper care, your SMART Response hardware will provide years of trouble-freeservice. Follow these cleaning tips to maintain your SMART Response system:lRemove dust with a damp cloth before using a cleaner.lClean the unit’s surface with a household glass cleaner, such as Windex®, daily,weekly or as required.lDo not spray cleaner directly onto the clicker. Instead, spray a light amount ofcleaner on a cloth and then gently wipe the clicker.Transporting SMART ResponseIf you need to ship your SMART Response hardware, repack it with as much of theoriginal packaging as possible. If you prefer to use your own packaging materials, makesure you adequately protect the product.Changing clicker batteriesUnder normal operating conditions, the clicker batteries can operate for up to 200 days.When replacing them, use fresh batteries of the same type and quality, and change bothat the same time.C A U T I O NlDo not install batteries with the polarity (+/–) reversed.lDo not attempt to recharge the batteries.lDo not dispose of batteries in a fire or incinerator.lDispose of batteries according to your region’s laws and regulations. If youdon’t know the applicable rules for your region, consult your batterymanufacturer.To change the clickerbatteries1. If the clicker is on, turn it off.2. Using the included Phillips® screwdriver, remove the screw from the back of theclicker, and then remove the cover.3. Remove the exhausted batteries, and dispose of them according to localregulations.| C H A P T E R 6 – M A I N T A I N I N G S M A R T R E S P O N S E
8 14. Insert new AA batteries.5. Replace the cover and screw.Resetting clickersIf your clicker isn't operating as expected, you may need to reset it. Perform the followingsteps to reset it.To reset the clicker 1. If the clicker is on, turn it off.2. Using the included Phillips® screwdriver, remove the screw from the back of theclicker, and then remove the cover.3. Remove the batteries.4. Press and hold the Power button for at least 5 seconds.5. Replace the batteries.6. Replace the cover and screw.Receiver indicator lightsReceivers have the following LEDindicator lights:lThe Ready lightlThe Transmit lightlThe Receive lightThe Ready light is in the upper-right corner of the receiver. The Ready light indicates theoperational states of the receiver module. You can see the Transmit and Receive lightsin the lower-right part of the receiver. The lights flash green, indicating transmit andreceive activity between the receiver and the clickers.The following table shows the Ready light’s normal states. If the light’s behavior doesn’tmatch a state listed here, refer to Troubleshooting the receiver on next page.Ready LightStateDescriptionOff The receiver is disconnected from the computer.| C H A P T E R 6 – M A I N T A I N I N G S M A R T R E S P O N S E
8 2Ready LightStateDescriptionSolid red The receiver has power, but either it isn’t communicating with thecomputer or no class is started.Solid green The receiver is receiving power and communicating successfully withSMART Response software.Troubleshooting the receiverDo not open the receiver or the clicker units to attempt repairs. Refer all service inquiriesto authorized SMART service personnel.Resetting the ReceiverIf your SMART Response software behaves erratically (possibly because of a staticdischarge or power fade), you might be able to restore normal operation by resetting thereceiver.Reset the receiver completely by disconnecting and then reconnecting the USB cable.Troubleshooting Using the Receiver LED LightsIf you experience a problem with your receiver, you can use the receiver LED lights totroubleshoot it.ReadyLightTransmitLightReceive Light Receiver StateRed,greenyellowGreen Green Receiver is starting up. Lights flash insequence.FlashinggreenOff Off Receiver is scanning radio channels.FlashinggreenAny state Any state Receiver is accepting commands from thecomputer.Green ConstantflashingFlashes when itreceives data froma clickerReceiver has power and is communicatingwith the computer, but isn’t receivingcommands.Yellow Off Off Receiver has power, but communicationcircuits have failed.| C H A P T E R 6 – M A I N T A I N I N G S M A R T R E S P O N S E
8 3ReadyLightTransmitLightReceive Light Receiver StateFlashingredFlashing Flashing Manufacturing tests running, and receiverisn’t operational. All lights flash together.FlashingyellowAny state Any state Receiver software checksum failed.FlashingyellowFlashing Flashing Receiver software failure.Other troubleshooting tipsSymptom/Observation Action/RemedyWhen you export SMARTResponse question set resultsfrom a SMART Notebook fileusing the CSV command,fractions change to dates.In your exported results convert the exported datesto fractions, add a space before each fraction andconvert the month to its numerical value. Theconverted month is the fraction’s numerator, andthe day is the denominator.Your computer doesn’t recognizeSMART Response, and thereceiver’s Status LED lightremains solid red.Remove the SMART Response hardware driverson your computer, and then reconnect the receiverfollowing the instructions in document 115401.Responses from students don’tappear in SMART Notebookreports.Wait at least 10 seconds after the last studentresponds before you stop a question set.Additional SMART Responsereceivers don’t connect to thenetwork when you install morethan one receiver on yourcomputer.Disconnect the additional receiver’s USB plug toresume normal operation. • Install only one receiverper computer. • Disconnect and reconnect the firstreceiver’s USB plug if it doesn’t work, or if the LEDlight turns red.N O T EInstalling more than one receiver affectsyour computer’s performance and doesn’tincrease your reception.During the installation of aSMART software product on theWindows operating system, adialog box appears informing youthat the installation wasinterrupted.To prevent interruptions, restart the computer, andfollow the procedure outlined in document 77681.| C H A P T E R 6 – M A I N T A I N I N G S M A R T R E S P O N S E
Hardware environmentalcomplianceSMART Technologies supports global efforts to ensure that electronic equipment ismanufactured, sold and disposed of in a safe and environmentally friendly manner.Waste Electrical and Electronic EquipmentRegulations (WEEE directive)Waste Electrical and Electronic Equipment regulations apply to all electrical andelectronic equipment sold within the European Union.When you dispose of any electrical or electronic equipment, including SMARTTechnologies products, we strongly encourage you to properly recycle the electronicproduct when it has reached end of its life. If you require further information, pleasecontact your reseller or SMART Technologies for information on which recycling agencyto contact.Restriction of Certain HazardousSubstances (RoHS directive)This product meets the requirements of the European Union’s Restriction of CertainHazardous Substances (RoHS) Directive 2002/95/EC.Consequently, this product also complies with other regulations that have arisen invarious geographical areas, and that reference the European Union’s RoHS directive.BatteriesBatteries are regulated in many countries. Check with your reseller to find out how torecycle used batteries.Appendix A
8 6There are special regulations that must be met when shipping a product that has a lithiumion battery packaged with the product or shipping a lithium ion battery. When returning aSMART Technologies product which contains a lithium ion battery or returning a lithiumion battery, call SMART Technologies RMA for information on these special shippingregulations:l1.866.518.6791, Option 4 (U.S./Canada)l1.403.228.5940 (all other countries)PackagingMany countries have regulations restricting the use of certain heavy metals in productpackaging. The packaging used by SMART Technologies to ship products complies withapplicable packaging laws.Covered Electronics DevicesMany U.S. states classify monitors as Covered Electronic Devices and regulate theirdisposal. Applicable SMART Technologies products meet the requirements of theCovered Electronic Devices regulations.China’s Electronic Information ProductsregulationsChina regulates products that are classified as EIP (Electronic Information Products).SMART Technologies products fall under this classification and meet the requirementsfor China’s EIP regulations.U.S. Consumer Product SafetyImprovement ActThe United States has enacted the Consumer Product Safety Improvement Act whichlimits the lead (Pb) content in products used by children. SMART Technologies iscommitted to complying with this initiative.| A P P E N D I X A – H A R D W A R E E N V I R O N M E N T A L C O M P L I A N C E
8 7California Air Resource Board – AirborneToxic Control MeasureCalifornia has enacted a law to restrict the emissions of Formaldehyde from CompositeWood Products. The SMART Technologies products that contain Composite WoodProducts are compliant to this regulation.Restriction of Certain Chemicals (REACHdirective)The European Union has enacted the EU REACH Directive which restricts the use ofcertain chemicals in products. SMART Technologies is committed to complying withthis initiative.| A P P E N D I X A – H A R D W A R E E N V I R O N M E N T A L C O M P L I A N C E
Customer supportOnline information and supportVisit www.smarttech.com/support to view and download user’s guides, how-to andtroubleshooting articles, software and more.TrainingVisit www.smarttech.com/trainingcenter for training materials and information about ourtraining services.Technical supportIf you experience difficulty with your SMART product, please contact your local resellerbefore contacting SMART Support. Your local reseller can resolve most issues withoutdelay.N O T ETo locate your local reseller, visit www.smarttech.com/where.All SMART products include online, telephone, fax and e-mail support:Online www.smarttech.com/contactsupportTelephone +1.403.228.5940 orToll Free 1.866.518.6791 (U.S./Canada)(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)Fax +1.403.806.1256E-mail support@smarttech.comShipping and repair statusContact SMART’s Return of Merchandise Authorization (RMA) group, Option 4,+1.866.518.6791, for shipping damage, missing part and repair status issues.Appendix B
9 0General inquiresAddress SMART Technologies3636 Research Road NWCalgary, AB T2L 1Y1CANADASwitchboard +1.403.228.5940 orToll Free 1.866.518.6791 (U.S./Canada)Fax +1.403.228.2500E-mail info@smarttech.comWarrantyProduct warranty is governed by the terms and conditions of SMART’s “LimitedEquipment Warranty” that shipped with the SMART product at the time of purchase.RegistrationTo help us serve you, register online at www.smarttech.com/registration.| A P P E N D I X B – C U S T O M E R S U P P O R T

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