SOMA Networks CPEMDS004324 Subscriber Terminal User Manual SOMAport Setup Guide

SOMA Networks, Inc. Subscriber Terminal SOMAport Setup Guide

CPEMDS004324 User Manual PDF Download & Text

Manual revised

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Document ID	359471
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Document Description	Manual revised
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Date Submitted	2003-09-23 00:00:00
Date Available	2003-09-23 00:00:00
Creation Date	2003-06-23 10:46:50
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Document Lastmod	2003-09-22 13:10:53
Document Title	SOMAport Setup Guide
Document Creator	FrameMaker 6.0
Document Author:	Irene Suchocki

SOMAport Setup Guide
TM
Release 2.0
Part 003776A revision 04
Copyright 2001, 2002, 2003 SOMA Networks, Inc.
All Rights Reserved.
SOMA Networks, Inc.
185 Berry Street
Suite 2000
San Francisco, CA 94107
U.S.A.
Phone +1.415.882.6500
Fax +1.415.882.6501
SOMA, SOMA Networks and the star-and-circle logo are trademarks of SOMA Networks, Inc. All SOMA
Networks product names are trademarks of SOMA Networks, Inc. All other company and product names
may be trademarks or registered trademarks of their respective owners.
Products and services of SOMA Networks, Inc. may be protected by one or more pending or issued U.S. or
foreign patents.
A list of third-party software used in the production of or included in this product, as well as any available
documentation for such software, can be obtained at www.somanetworks.com/thirdparty.html.
This product contains intellectual property which is provided to you subject to the enclosed Enduser License
Agreement (EULA). Your rights and obligations are defined in this EULA, which you must review.
SOMA Networks, Inc. assumes no responsibility for the accuracy or completeness of the information
presented or for any use of the information contained in this document. SOMA Networks, Inc. reserves the
right to, without notice, make changes to its products as progress in engineering or manufacturing methods
or circumstances may warrant.
SOMA NETWORKS INC. ENDUSER PRODUCT
LICENSE AGREEMENT
THE SOMAPORT™ SUBSCRIBER STATION AND
PROVIDED SOFTWARE CONTAIN CERTAIN
COMPUTER PROGRAMS AND OTHER
PROPRIETARY MATERIAL OF SOMA NETWORKS
INC. OR LICENSED TO SOMA NETWORKS, INC.,
THE USE OF WHICH IS SUBJECT TO THIS
AGREEMENT. BY: (A) SIGNING AN AGREEMENT
FOR SERVICE WITH YOUR SERVICE PROVIDER; (B)
OPENING THE SEALED ENVELOPE CONTAINING
THE SOMAPORT; OR (C) USING THE SOMAPORT,
YOU ASSENT TO AND ACCEPT THIS ENDUSER
PRODUCT LICENSE AGREEMENT. IF YOU DO NOT
AGREE WITH ALL THE TERMS OF THIS
AGREEMENT YOU MUST RETURN THIS PRODUCT
(WITH THE ENVELOPE STILL SEALED), ALL
MANUALS AND DOCUMENTATION, ANY
SOFTWARE PACKAGES PROVIDED WITH THE
SOMAPORT AND PROOF OF PAYMENT TO THE
PLACE YOU OBTAINED THEM FOR A FULL
REFUND WITHIN THIRTY (30) DAYS OF FIRST
ACQUIRING THE SOMAPORT, OTHERWISE YOU
ARE DEEMED TO HAVE ACCEPTED AND AGREED
TO THESE TERMS AND CONDITIONS.
UNAUTHORIZED REPRODUCTION,
DISTRIBUTION, DECOMPILATION OR OTHER
REVERSE ENGINEERING OF THIS PRODUCT
INCLUDING ITS HARDWARE AND/OR SOFTWARE,
OR ANY PORTION OF IT, IS PROHIBITED AND
MAY RESULT IN SEVERE CIVIL AND CRIMINAL
PENALTIES, AND WILL BE PROSECUTED TO THE
MAXIMUM EXTENT POSSIBLE UNDER THE LAW.
1. GRANT OF LICENSE: Subject to the terms of this
Enduser Product License Agreement (the “Agreement”),
SOMA Networks, Inc. (“SOMA”) grants you (the
“Licensee”) a non-sub-licensable, non-exclusive right
(“License”) to use the Product. “Product” means, collectively,
the Software and the provided hardware, and specifically the
SOMAport™ subscriber station and its accessories, if any,
together with documentation provided to you by SOMA or
your service provider. “Software” means, collectively, the
version of the SOMA software program in object code
format and all updates to that program distributed to you by
SOMA, directly or indirectly, by any means and includes any
firmware provided to you with the Product. You have no
right, unless otherwise explicitly permitted, to receive any
source code or design documentation relating to the Product.
SOMA retains ownership of all Software copies. The
Software and this License is only provided to you to be used
in conjunction with the SOMAport provided to you by
SOMA or your service provider when you subscribed to
services that utilize the SOMA wireless air interface
technology and is not licensed to you to be used for any other
purpose.
2. RESTRICTIONS: Except as reasonably required to use
the Product strictly in accordance with the License and this
Agreement, you may not copy any Software. Licensee shall
not (and shall not allow any third party to): (I) decompile,
disassemble, or otherwise reverse engineer or attempt to
reconstruct or discover any source code or underlying ideas
or algorithms or file formats or programming or
interoperability interfaces of the Product by any means
whatsoever; (II) remove any Product identification, copyright
or other notices; (III) modify, incorporate into or with other
software or create a derivative work of any part of the
Software or Product; or (IV) modify or otherwise alter the
operation of the Product. Various components, functions,
routines and/or portions of the Product may be protected by
Intellectual Property Rights (“IPR”) including, but not
limited to, designs, copyrights, trade secrets and one or more
patents or pending patent applications. Licensee is licensed
under such IPR, if any, only to the extent that such a license
is required by the licensee to operate the Product in the
manner intended by SOMA. No other rights are granted
under such IPR and no right to repair or replace the Product
is intended or provided and specifically, no right of
reconstruction, substitution or repair is provided.
3. TERMINATION: This License is effective until
terminated. This License will terminate automatically if you
fail to cure any material breach, as determined at the sole
discretion of SOMA, of this Agreement within thirty (30)
days after such breach first occurs (or immediately in the case
of a breach of § 2). Upon termination, you shall immediately
cease all use of the Product and return all of the Product
including Software, hardware, manuals, documentation of
any kind accompanying Product to the place where you first
obtained such Product or such other location as may be
designated from time to time. Except for this License and
except as otherwise expressly provided herein, the terms of
the Agreement shall survive termination.
4. WARRANTY DISCLAIMER: THE SOFTWARE IS
PROVIDED “AS IS” WITHOUT WARRANTY OF ANY
KIND INCLUDING, WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. FURTHER, SOMA DOES NOT
WARRANT, GUARANTEE OR MAKE ANY
REPRESENTATIONS REGARDING THE USE, OR
THE RESULTS OF THE USE, OF THE PRODUCT OR
WRITTEN MATERIALS IN TERMS OF
CORRECTNESS, ACCURACY, RELIABILITY, OR
OTHERWISE. YOUR SERVICE PROVIDER MAY
PROVIDE FURTHER WARRANTY COVERAGE FOR
YOU.
5. LIMITATION ON REMEDIES AND DAMAGES:
SOMA SHALL NOT BE RESPONSIBLE OR LIABLE
UNDER ANY CIRCUMSTANCE WITH RESPECT TO
ANY SUBJECT MATTER OF THIS ENDUSER
PRODUCT LICENSE AGREEMENT UNDER ANY
CONTRACT, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY: (A) FOR LOSS OR INACCURACY
OF RECORDS OR DATA OR (EXCEPT FOR RETURN
OF AMOUNTS PAID TO SOMA THEREFOR) COST
OF PROCUREMENT OF SUBSTITUTE GOODS,
SERVICES OR TECHNOLOGY, (B) FOR ANY
SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, LOSS OF PROFITS, LOSS OF
SAVINGS, (C) THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, OR (D) FOR ANY MATTER
BEYOND THE REASONABLE CONTROL OF SOMA
EVEN IF SOMA AND / OR ITS SUPPLIERS IS/ARE
INFORMED OF THEIR RESPONSIBILITY. SOME
JURISDICTIONS DO NOT ALLOW FOR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
6. UPDATES TO SOFTWARE and TRANSMISSION OF
PERSONAL DATA: You consent to receive and employ
updates to Software, without requiring further notice to you,
that may occur from time to time, as may be necessary, as
determined at the sole discretion of SOMA and/or your
service provider, for the use of Product by you and for the
efficient utilization of services as may be purchased or
subscribed to by you from your service provider. You also
agree to the application of the terms of this Agreement to any
and all such updates. You accept and acknowledge that
Software shall be able to transmit such data as is authorized
by your service provider in order to allow for the utilization
of services subscribed or purchased by you in order to allow
for the billing of such services or as may be necessary by law.
7. MISCELLANEOUS: This Agreement and the License
provided by this Agreement are not assignable or transferable
by you without the prior written consent of SOMA. Any
attempt by you to do so shall be void and void this License.
Any notice, report, approval or consent required or permitted
hereunder shall be in writing. If any provision of this
Agreement shall be adjudged by any court of competent
jurisdiction to be unenforceable or invalid, that provision
shall be limited or eliminated to the minimum extent
necessary so this Agreement shall otherwise remain in full
force and effect and enforceable. This Agreement shall be
construed pursuant to the laws of the United States of
America and the State of California and without regard to
conflicts of laws principles thereof. If successful in any action
to enforce this Agreement, SOMA shall be entitled to recover
costs and expenses including, without limitation, attorney's
fees. The parties agree that a material breach of this
Agreement would cause irreparable injury to SOMA, or its
suppliers, for which monetary damages would be an adequate
equitable relief and SOMA shall be entitled to any other
remedies it may have available hereunder or at law. Both
parties agree that this Agreement is the complete and
exclusive statement of mutual understanding of the parties
and supersedes and cancels all previous written and oral
agreements and communications relating to the subject
matter of this Agreement. BOTH YOU AND SOMA
AGREE AND ACKNOWLEDGE THAT SOMA
RESERVES THE RIGHT TO AMEND THE TERMS
AND CONDITIONS OF THIS AGREEMENT
WITHOUT FURTHER NOTICE TO YOU OTHER
THAN PROVIDING TO YOU THE AMENDED
TERMS AND CONDITIONS OF THIS AGREEMENT.
IF YOU DO NOT ACCEPT THE AMENDED TERMS
AND CONDITIONS AS PROVIDED TO YOU BY
SOMA, THIS LICENSE SHALL TERMINATE
IMMEDIATELY. ALL USE OF THE SOFTWARE AND
ANY SERVICES SUPPORTED BY THE PRODUCT
AND SOFTWARE MAY CEASE OR BE CAUSED TO BE
CEASED WITHOUT ANY LIABILITY TO YOU BY
SOMA AND YOU SHALL RETURN ALL PRODUCT
HARDWARE, MANUALS, DOCUMENTATION OF
ANY KIND ACCOMPANYING SOFTWARE TO THE
PLACE WHERE YOU FIRST OBTAINED SUCH
HARDWARE, MANUALS, DOCUMENTATION AND
SOFTWARE.
Important safety instructions
Installation
Read instructions — Read and follow all of the safety and operating instructions before
operating the SOMAport.
Retain instructions — Retain the safety and operating instructions for future reference.
Heed warnings — Adhere to all warnings on the SOMAport and in the operating
instructions.
Ventilation — Slots and openings in the SOMAport housing provide ventilation, ensure its
reliable operation, and protect it from overheating. Do not block or cover these openings. Do
not place the SOMAport in a built-in installation such as a bookcase or rack unless there is
proper ventilation or the installation instructions have been adhered to.
Power sources — Use only the type of power source indicated on the label. If you are not
sure of the type of power supplied to your home, consult your product dealer or local power
company.
Grounding or polarization — The plug for the power cord on the SOMAport fits into the
power outlet only one way. If you are unable to insert the plug fully into the outlet, contact
your electrician to replace your outlet. To prevent electric shock, do not use this plug with an
extension cord or outlet unless you can fully insert the blades without blade exposure. Do not
defeat the safety purpose of this plug.
Power-cord protection — Route power-supply cords so that they are not likely to be
walked on or pinched by items placed upon or against them. Watch for wear in the cord at
the plug and socket.
Accessories — To avoid personal injury or damage to the SOMAport, do not place it on
an unstable cart, stand, tripod, bracket, or table.
Attachments — Do not use attachments with the SOMAport that have not been
recommended in this guide as they may cause hazards.
Water and moisture — Do not use the SOMAport near water or moisture.
SOMAport Setup Guide
Maintenance and servicing
Cleaning — Unplug the SOMAport from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleanser. Use a dry cloth for cleaning.
Servicing — Do not attempt to service the SOMAport yourself as opening or removing
covers may expose you to dangerous voltage or other hazards and may void the warranty.
There are no user-serviceable parts inside. Refer all servicing to qualified service
personnel.
Replacement parts — When replacement parts are required, have the technician verify
that the replacements being used have the same safety characteristics as the original parts.
Use of replacement parts specified by the product manufacturer can prevent fire, electric
shock, or other hazards.
Conditions requiring service — Unplug the SOMAport from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
The power supply or cord is damaged.
Liquid has been spilled on the SOMAport or it has been exposed to water.
An object has fallen into the SOMAport.
The SOMAport does not function normally even though you have adhered to the
operating instructions and have made adjustments to only those controls covered by
the operating instructions.
The SOMAport has been dropped and a change in performance has occurred.
The SOMAport exhibits a distinct change in performance.
Alerts used in this guide
W A R N I N G : Where you see this symbol and the WARNING heading,
strictly follow the instructions to avoid personal injury or damage to the product.
Regulatory notices
The SOMAport has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, you can try to correct the
interference by:

Relocating the SOMAport

Increasing the distance between the SOMAport and the device experiencing the
interference

Connecting the equipment to an outlet on a circuit different from that to which
the SOMAport is connected
Declaration of Conformity
SOMA Networks, Inc.,
185 Berry Street, Suite 2000
San Francisco, CA 94107 U.S.A.
(415) 882-6500
declares under our sole responsibility that the product
SOMAport
complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
A T T E N T I O N : Changes or modifications not expressly approved by
SOMA Networks for compliance could void the user's authority to operate the
equipment.
SOMAport Setup Guide
Contents
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection options for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing the SOMAport and Connecting Equipment ............................................ 22
An overview of the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Unpacking the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Choosing the best location for the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the power supply and powering on the SOMAport. . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting a computer via Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting a computer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting multiple computers to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting telephones to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activating service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Changing Ethernet Network Settings ...................................................................... 40
Changing network settings in Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Changing network settings in Windows 98 and ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Changing network settings in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing network settings in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing network settings in Mac OS 8 and 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing network settings in Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Changing network settings in Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
SOMAport Setup Guide
SOMAport Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signal strength indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAU light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
58
59
61
62
Troubleshooting and Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Finding problem causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The signal is weak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is a fault condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The SOMAport is not getting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is no connection between the SOMAport and your computer or hub . . . . . . . . . . . . . .
The computer uses an old dial-up connection to connect to the Internet. . . . . . . . . . . . . . . . .
Internet Explorer LAN settings are incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
66
68
69
70
74
76
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
10
I NTR ODUCTION
Chapter 0
This chapter gives an overview of the SOMAport and shows the layout of the
front and back panels.
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection options for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
14
15
17
19
11
SOMAport Setup Guide
Overview
The SOMAport is a compact terminal to which you can connect a computer or a
local area network (LAN) as well as telephones.
One company, the wireless service provider, delivers both high-speed, always-on
Internet service and telephone service to the devices that are connected to the
SOMAport. Because the SOMAport uses wireless technology, there is no wiring
or cabling connecting it to your wireless service provider’s facilities. Instead, the
SOMAport communicates with your wireless service provider’s network over the
air.
N O T E : Although this document makes a distinction between the
wireless service provider, which provides you with telephone and
Internet service via the SOMAport over a wireless connection, and
the telephone company, which provides telephone service over a
land-line connection, it is possible that your telephone company is
also your wireless service provider.
Internet service
The SOMAport provides a high-speed Internet connection that is much faster
than a regular dial-up modem. You can also be connected to the Internet and use
the telephone at the same time.
Internet connections are made via Ethernet. You can connect one computer
directly to the Ethernet port, or you can connect multiple computers to the
SOMAport using a hub or a switch. If your computer does not have an Ethernet
card, you may be able to connect using the USB port.
Telephone service
The telephone service provided by the SOMAport is independent and separate
from your wired phone service. Wireless services may differ from your traditional
wired services. Consult with your wireless service provider for details.
12
Introduction
Radio spectrum
The SOMAport supports various bands of radio spectrum from 1.8–2.7 GHz.
Routine maintenance
The SOMAport does not require maintenance or servicing other than
occasionally cleaning the outside of the unit. Follow these guidelines:

Wipe the unit down with a dry cloth periodically.

Do not use cleaners, solvents, or water.
If you spill liquid inside the SOMAport, unplug it, and call your wireless service
provider.
Other documents
Once you have installed the SOMAport using this guide, you may need to refer
to one or more of the following documents.

SAU Installation Guide – This document is shipped with the optional
SOMAport Accessory Unit (SAU). It describes how to install the SAU
outdoors, ground it, and connect it to the SOMAport.

Services documentation – The SOMAport Setup Guide does not describe
how to use telephone and Internet services. Contact your wireless service
provider for information.
13
SOMAport Setup Guide
The front panel
There are five lights on the front panel of the SOMAport. These lights indicate
the state of the SOMAport. Their locations are shown below.
Status Light
Signal Strength
Indicator Lights
00076
Lights
The lights have the following functions.
Light
Description
Status
The top light is the status light. It indicates whether or not the SOMAport is receiving
power and functioning normally.
Signal Strength
Indicator
The group of four lights below the status light report on the strength of the radio
signal.
See the chapter “SOMAport Lights” on page 57 for information about reading
the lights.
14
Introduction
The back panel
The jacks and ports that are used to connect other devices to the
SOMAport are located on the back panel. The telephone jacks connect
telephones to the SOMAport, whereas the Ethernet port is used to connect to
computer equipment. The locations of the connectors are shown below.
SAU Connector
SAU Light
USB Port
Ethernet Port
Telephone Jacks
Power Jack
00077
The connectors and switches on the back panel have the following functions.
Part
Description
SAU connector
This is the connector to which the optional SOMA Networks SOMAport
Accessory Unit (SAU) attaches.
A T T E N T I O N : The SAU connector should be connected to the
SOMA Networks SAU only, as control voltages and signals are present at
this connector. Other manufacturers’ antennas should never be
connected to the SAU connector as they will provide no improvement to
reception and will result in irreparable damage to the SOMAport or to the
device connected to it, rendering it inoperative.
Continued
15
SOMAport Setup Guide
Part
Description
SAU light
This light indicates which antenna is being used. See “SAU light” on page
62.
USB port
This port provides an alternative method for connecting a
USB-compatible computer or hub to the SOMAport.
Ethernet port
This port connects a computer or a hub to the SOMAport. A straightthrough cable is used for direct connection to a computer or to the uplink
port on a hub. A crossover cable is used for connection to the Ethernet port
on a hub.
The Ethernet lights are located on this port. They indicate the status of the
Ethernet connection. See “Ethernet status lights” on page 61.
Telephone jacks
These jacks connect telephones to the SOMAport.
Power jack
The power supply plugs into this jack.
Cables
The following cables are supplied with the SOMAport.
Cable Type
Description
Ethernet
If your computer has an Ethernet card, use the Ethernet
cable to connect your computer to the SOMAport.
Ethernet cables look similar to telephone cables. However,
you can tell the two apart because the connector on an
Ethernet cable is approximately twice as large as the
connector on a telephone cable.
00096
USB
If your computer does not have an Ethernet card, but has a
USB port, use the USB cable to connect your computer to
the SOMAport.
00085
16
Introduction
Antennas
The SOMAport receives radio signals from and transmits radio signals to a
basestation operated by your wireless service provider. The basestation consists of
a tower and an equipment box that houses the radio transmitters and receivers
that allow the tower to communicate with the SOMAport.
The internal antenna
The SOMAport is essentially a two-way radio with an antenna inside. You don’t
have to aim this antenna yourself. The antenna tunes itself when you plug in the
SOMAport. The SOMAport also periodically checks whether or not the current
antenna direction is optimal. If it is not, the SOMAport automatically adjusts the
antenna direction. This means that if you move the SOMAport without
unplugging it first and the antenna direction is no longer optimal for the new
location, the SOMAport will automatically resteer the antenna to improve
performance.
SOMAport performance can be affected by the strength of the wireless signal it
receives. The distance from your wireless service provider’s nearest tower, the
construction of the building, the surrounding terrain, and the placement of the
SOMAport can potentially affect the strength of the signal.
W A R N I N G : While this device is in operation, a separation distance of
at least 20 centimeters (8 inches) must be maintained between the radiating
antenna and any person exposed to the transmitter in order to meet the
FCC RF exposure guidelines. No change to the antenna or device is
permitted. Doing so may result in the installed system exceeding RF
exposure requirements. This device must not be co-located or operating in
conjunction with any other antenna or radio transmitter. Installers and end
users must follow the installation instructions provided in this guide.
The SAU
The SOMAport internal antenna provides good reception in most situations.
However, in rare cases, the internal antenna is unable to acquire a sufficiently
strong signal. The SOMAport supports an optional device, the SOMAport
Accessory Unit (SAU), to address these circumstances. The SAU is an external
antenna mounted on the outside of your home or building. Contact your wireless
service provider or retailer for more information about the SOMA Networks
SAU.
17
SOMAport Setup Guide
W A R N I N G : Only the SOMA Networks SAU can be connected to the
SOMAport. Connecting other manufacturers’ antennas or products to the
SAU connector will provide no improvement to reception and will result in
irreparable damage to the SOMAport or to the device connected to it,
rendering it inoperative.
18
Introduction
Connection options for telephones
If you subscribe to or intend to subscribe to telephone service via the SOMAport,
you can connect telephones to the SOMAport in two ways. You can:

Connect the telephone directly to the SOMAport by plugging it into one of
the telephone jacks on the back of the SOMAport.

Use your in-building telephone wiring to connect telephones to the
SOMAport.
Direct connections
You can use this method if the telephone and computer devices in your home or
office are near each other and the SOMAport can be placed close enough to allow
direct connections to all of them, as shown below.
00080
19
SOMAport Setup Guide
Connections to in-building telephone wiring
If you have a number of telephones located in different rooms that you want to
connect to the SOMAport, you can connect them through the existing telephone
wiring in your building. This allows you to avoid running long cables throughout
your home or office to connect your telephones to the SOMAport.
To connect telephones to the SOMAport using the telephone wiring in your
home or office, you connect the SOMAport and each telephone to a wall phone
jack.
If you decide to use your in-building wiring, do not use wires that are in use for
phone service from the local telephone company. You can test if your home
wiring is active by connecting a telephone to a wall telephone outlet and listening
for dial tone. Contact your wireless service provider for guidelines.
00104
20
I NS TALLI NG
Chapter 0
THE
SOMA PO R T
This chapter describes how to connect computer and telephone equipment to
the SOMAport.
Contents
Installing the SOMAport and Connecting Equipment . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing Ethernet Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
21
SOMAport Setup Guide
INSTALLING THE SOMAPORT AND CONNECTING
EQUIPMENT
This section describes how to power on the SOMAport, connect computers and
telephones to it, and activate full service.
Contents
An overview of the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choosing the best location for the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the power supply and powering on the SOMAport . . . . . . . . . . . . . . . .
Connecting a computer via Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting a computer via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting multiple computers to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting telephones to the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
23
24
25
26
28
30
33
35
39
Installing the SOMAport
An overview of the installation
The following is an overview of the sequence of installation tasks required to
connect equipment to and power on the SOMAport.
Task
See
Unpack the SOMAport and make sure you
have all the necessary parts.
“Unpacking the SOMAport” on page 24
Locate the serial number on the base of the
SOMAport. Write it down in a convenient
place. You will need this number if you call
customer support.
Choose a location for the SOMAport.
“Choosing the best location for the
SOMAport” on page 25
Connect the power supply to the SOMAport
and plug in the SOMAport to power it on.
“Connecting the power supply and
powering on the SOMAport” on page 26
Connect your computer to the SOMAport.
“Connecting a computer via Ethernet” on
page 28 or
You can use Ethernet or, if your computer
does not have an Ethernet card, USB. You can
also connect multiple computers to the
SOMAport using an Ethernet hub or switch.
“Connecting a computer via USB” on
page 30
If telephone service is available in your area
and you subscribe to it, connect your
telephone to the SOMAport.
“Connecting telephones to the SOMAport”
on page 35
Connect to the Internet.
“Activating service” on page 39
NOTE: You may have to activate full service
if your service provider hasn’t already done
so.
23
SOMAport Setup Guide
Unpacking the SOMAport
Unpack the SOMAport from its box and make sure you have all the pieces shown
below.
Power Supply
SOMAport
USB Cable
SOMAport
Setup Guide
Ethernet
Straight-Through Cable
SOMAport Documentation
and USB Drivers CD
SOMAport Quick
Setup Card
00083
24
Installing the SOMAport
Choosing the best location for the SOMAport
Although the SOMAport internal antenna is self-aiming, you can take steps to
optimize the signal reception and performance of the SOMAport by following
these recommendations when choosing a location:

Allow at least 46 centimeters (18 inches) of space around the SOMAport.

If your home or office has multiple floors, place the SOMAport on one of
the upper floors, if possible. Avoid putting it in the basement.

Place the SOMAport higher up in a room. For example, putting it on a desk
or a shelf will give you a stronger signal than if you place it on the floor.

Place the SOMAport on a surface such as a desk rather than in a cupboard or
under a table.

Place the SOMAport near a window rather than on the other side of the
room.

Avoid placing the SOMAport close to certain electronic devices, such as
microwave ovens and computer monitors, as this can cause interference.
25
SOMAport Setup Guide
Connecting the power supply and powering on the
SOMAport
The SOMAport does not have a power switch. You turn on the SOMAport by
plugging it into a power outlet, and turn it off by unplugging it. When you plug
in the SOMAport, it starts, connects to your service provider’s network, and
tunes itself (acquires a radio channel).
W A R N I N G : Use only the power supply and power cord that came with the
SOMAport. Using another power supply may damage your equipment and poses
the risk of shock or electrocution.
To
install the power supply and power on the SOMAport
Insert the connector on the power cord that is attached to the power supply into
the power jack on the back of the SOMAport.
Grounded Power Outlet
Power Cord
Power Supply
Power Jack
Power Light
00084
26
Insert the socket end of the power cord into the power supply’s receptacle.
Installing the SOMAport
Position and orient the SOMAport in the location in which you plan on
keeping it.
Insert the plug end of the power cord into a three-prong grounded power outlet.
The SOMAport powers on when you plug it in. There is no power button.
The light on the power supply indicates whether or not it is receiving power.
N O T E : If you ever need to disconnect the power supply, disconnect the
power cord from the power outlet first. Then unplug the connector from the
back of the SOMAport.
When is the SOMAport ready?
The SOMAport takes up to five minutes to start, acquire a radio signal, and
connect to the network. Watch the status light on the front panel of the
SOMAport for the following sequence of lights:

Amber – the SOMAport is performing a diagnostic test

Flashing amber – the SOMAport has passed the diagnostic test and is
connecting to the service provider’s network

Green – the SOMAport is connected to the service provider’s network and is
receiving a radio signal
N O T E : If the status light does not turn green within five minutes
or if the light on the power supply does not turn green, see the
chapter “Troubleshooting and Getting Help” on page 63.
What’s next
When the status light on the front panel of the SOMAport turns green, you are
ready to connect equipment to the SOMAport.
27
SOMAport Setup Guide
Connecting a computer via Ethernet
If your computer has an Ethernet card, use an Ethernet cable to connect your
computer to the SOMAport. If your computer does not have an Ethernet card
and it is running Windows 98SE or later, use the USB cable instead. See
“Connecting a computer via USB” on page 30 for more information.
N O T E : If your operating system is Windows 95, Mac OS, or Linux 2.4, you
must use Ethernet. You cannot use USB.
To
connect a computer to the Ethernet port on the SOMAport
N O T E : To connect multiple computers to the SOMAport, see “Connecting
multiple computers to the SOMAport” on page 33.
Insert one end of the straight-through Ethernet cable into the Ethernet port on
the back of the SOMAport.
Insert the other end of the cable into the Ethernet port on your computer.
00266
28
Installing the SOMAport
What’s next
If telephone service is available in your area and you are connecting a telephone
to the SOMAport, go to “Connecting telephones to the SOMAport” on page 35.
If telephone service is not available in your area or you are not connecting a
telephone to the SOMAport, go to “Activating service” on page 39.
29
SOMAport Setup Guide
Connecting a computer via USB
Universal serial bus (USB) can be used to connect a computer to the SOMAport.
A USB cable is shipped with the SOMAport. For USB to work, your PC must be
equipped with:

a USB port

Windows 98SE or higher
Even if you have a version of Windows that supports USB, you need to make
sure your computer’s USB port is enabled and properly set up.
You can connect the SOMAport to a USB hub. USB hubs are used to provide
additional ports to a computer, allowing you to connect multiple USB devices,
such as a printer or fax machine. However, unlike an Ethernet hub, a USB hub
cannot be used to attach multiple computers to a SOMAport.
To
determine if the USB port is set up properly
Open the Control Panel:

In Windows 98 and 2000 and ME, choose Start→Settings→Control Panel.

In Windows XP, choose Start→Control Panel.
Double-click the System icon.
Open the Device Manager:

In Windows 98 and ME, click the Device Manager tab.

In Windows 2000 or XP, click the Hardware tab and then click the Device
Manager button.
Display devices by type:

In Windows 95 and 98 and ME, make sure the View devices by type radio
button is enabled.

In Windows 2000 and XP, select View→Devices by type.
Click the plus (+) icon next to the Universal Serial Bus controller option.
If the following drivers are listed, USB is enabled and you can use the USB port:
30

USB Host Controller

USB Root Hub
Installing the SOMAport
If these drivers are not listed, there are two possible reasons:
To

You have a USB Host Controller card installed in your PC, but the USB port is
not enabled. See your computer’s documentation for instructions on how to
run your computer’s BIOS Setup program to enable the USB port.

You do not have a USB Host Controller card installed in your PC. You cannot
use USB unless you purchase a USB Host Controller card.
connect a computer to the USB port on the SOMAport
Insert the SOMAport Documentation and USB Drivers CD into the CD-ROM
drive on the computer.
The SOMAport Documentation window opens.
Plug the square connector on the USB cable into the USB port on the back of
the SOMAport.
00268
Plug the flat connector into the USB port on your computer.
A hardware wizard window opens.
31
SOMAport Setup Guide
See the next section, “Installing the USB software”, for information about how to
complete the wizard and install the USB drivers.
Installing the USB software
The new hardware wizard is different in each version of Windows. Follow the
on-screen instructions, making sure you select the values indicated in the
following table for your version of Windows.
You will see the following message at the beginning of the installation:
The software you are installing for this hardware:
SOMAport USB (SOMAport.SYS)
has not passed Windows Logo testing to verify its compatibility with
Windows.
Click Continue Anyway. The drivers have passed stringent internal testing by
SOMA Networks, Inc.
Windows Version
Selections
Windows 98
When prompted for the type of search, select Search for the
best driver for your device.
When prompted for a location, select CD-ROM drive.
Insert the Windows 98 Second Edition CD if prompted.
Windows 2000
When prompted for the type of search, select Search for a
suitable driver for your device.
When prompted for a location, select CD-ROM drives.
Windows ME
When prompted for the type of search, select Specify a
location.
When prompted for a location, select Removable Media.
Windows XP
When prompted for the type of search, select Install the
software automatically.
Windows XP finds the driver automatically.
What’s next
If telephone service is available in your area and you are connecting a telephone
to the SOMAport, go to “Connecting telephones to the SOMAport” on page 35.
If telephone service is not available in your area or you are not connecting a
telephone to the SOMAport, go to “Activating service” on page 39.
32
Installing the SOMAport
Connecting multiple computers to the SOMAport
You can provide Internet service to a number of computers by using a
networking technology such as 100BaseT (Ethernet networking), 802.11b
(wireless Ethernet networking), HomeRF (wireless networking), or HomePNA
(phoneline networking). Be sure to enable all devices to have Internet access
through the Ethernet port on the SOMAport.
The following procedure describes how to connect multiple computers via an
Ethernet hub or switch.
To
connect multiple computers to the SOMAport
Insert one end of the straight-through Ethernet cable into the Ethernet port at
the back of the SOMAport.
Insert the other end of the cable into an uplink port on your hub or switch.
5x
4x
3x
2x
1x
Upl
ink
00092
N O T E : To connect the SOMAport to an Ethernet port on the hub or switch
you must use a crossover cable.
33
SOMAport Setup Guide
What’s next
If telephone service is available in your area and you are connecting a telephone
to the SOMAport, go to “Connecting telephones to the SOMAport” on page 35.
If telephone service is not available in your area or you are not connecting a
telephone to the SOMAport, go to “Activating service” on page 39.
34
Installing the SOMAport
Connecting telephones to the SOMAport
If telephone service is not available in your area or if you do not subscribe to
telephone service, skip to “Activating service” on page 39.
Telephone jacks on the SOMAport
There are two telephone jacks on the back of the SOMAport. The telephone jack
on the right corresponds to line 1 and the telephone jack on the left corresponds
to line 2.
The way in which you connect telephones to the SOMAport depends on three
things: the number of telephone lines you subscribe to (one or two), the number
of telephones you connect to the SOMAport, and the types of telephones you
connect (one-line or two-line telephones). The following table shows how to
connect telephones to the SOMAport. Detailed procedures follow.
Telephone
lines
One
Connecting one telephone
Connecting two telephones
You must connect the telephone to
the line 1 jack. You cannot use the
line 2 jack.
You must insert a duplex adapter into
the line 1 jack and then connect both
telephones to the adapter. You cannot
use the line 2 jack.
See “To connect a single telephone
to the SOMAport” on page 36.
Two
You can use either telephone jack.
If you connect a two-line
telephone to the line 1 jack, line 1
will be on the line 1 button on your
telephone and line 2 will be on the
line 2 button.
If you connect a two-line
telephone to the line 2 jack, line 2
will be on the line 1 button on your
telephone and line 1 will be on the
line 2 button.
See “To connect a single telephone
to the SOMAport” on page 36.
See “To connect two telephones to the
SOMAport (when you have one
telephone line)” on page 38.
Connect telephones to both jacks.
If you connect a single-line telephone
to the line 1 jack, it will be serviced by
line 1.
If you connect a single-line telephone
to the line 2 jack, it will be serviced by
line 2.
If you connect a two-line telephone to
the line 1 jack, line 1 will be on the
line 1 button on your telephone and
line 2 will be on the line 2 button.
If you connect a two-line telephone to
the line 2 jack, line 2 will be on the
line 1 button on your telephone and
line 1 will be on the line 2 button.
See “To connect two telephones to the
SOMAport (when you have two
telephone lines)” on page 37.
35
SOMAport Setup Guide
N O T E : To connect a two-line telephone to the SOMAport, your
telephone service must include two telephone lines.
To
connect a single telephone to the SOMAport
Insert the free end of the telephone cable into the right (line 1) jack.
00265
36
Installing the SOMAport
To
connect two telephones to the SOMAport (when you have two
telephone lines)
Connect the cable of the telephone you want serviced by line 1 to the right
(line 1) jack.
Connect the cable of the telephone you want serviced by line 2 to the left
(line 2) jack.
Line 2
Line 1
00437
37
SOMAport Setup Guide
To
connect two telephones to the SOMAport (when you have one
telephone line)
Insert a duplex adapter into the right (line 1) jack.
Insert the cable of one of the telephones into one of the jacks on the adapter.
Insert the cable of the second telephone into the other jack on the adapter.
Line 2
Line 1
00347
To
test your telephone connection
Pick up the receiver and listen for a dial tone.
38

If you hear a dial tone, the SOMAport has finished starting and is connected
to your service provider’s network. You may have to activate full service if
your service provider hasn’t done so already. See “Activating service” on
page 39.

If you hear a series of tones, the SOMAport is still starting. Hang up, and
listen again in a few minutes.

If you hear silence, see “Finding problem causes” on page 64.
Installing the SOMAport
Activating service
There are two subscriber access modes:

Restricted access -- you can only navigate to your service provider's Web site
(where you can sign up for full service).

Full service access -- you can browse any sites on the Internet.
If you have restricted access, you can activate full service online, as described
below, or by calling your service provider.
To
activate full service
Restart your computer while it is connected to the powered-on SOMAport.
Launch a Web browser.
Direct your browser to a known valid Internet address (such as www.web.com).

If the page opens, full service has already been activated and you can begin
using your SOMAport for Internet service.

If you are redirected to your service provider's Web page, you are in restricted
mode and you must complete the sign-up procedure on the Web site to
activate full service.

If you can not open any Web pages at all:

See “Changing Ethernet Network Settings” on page 40 if you used
Ethernet to connect your computer to the SOMAport.

See “Finding problem causes” on page 64 if you used USB.
39
SOMAport Setup Guide
CHANGING ETHERNET NETWORK SETTINGS
This section describes how to change your computer’s network settings if you
cannot get an Internet connection. Following the procedure appropriate for your
operating systems ensures that your computer automatically obtains an IP
address from your service provider so that it can connect to the Internet.
Contents
Changing network settings in Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Windows 98 and ME . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Mac OS 8 and 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing network settings in Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
41
44
47
50
53
54
55
Installing the SOMAport
Changing network settings in Windows 95
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
The procedure you follow depends on whether or not your PC has previously
been set up for a dial-up Internet connection. Choose one of the following
procedures:
To

If the PC has not previously been set up for a dial-up connection, you can
use the Internet Connection Wizard. See “To run the Internet Connection
Wizard in Windows 95” below.

If the PC has been previously set up for a dial-up connection, the Internet
Connection Wizard will not work and you must manually change the
network settings. See “To change network settings in Windows 95” on page
42.
run the Internet Connection Wizard in Windows 95
Choose Start→Programs→Accessories→Internet Tools→Get on the Internet.
The Get Connected window opens.
N O T E : If your version of Windows 95 does not have this option, follow the
procedure “To change network settings in Windows 95” on page 42.
Click Next.
The Setup Options window opens.
Enable the Manual radio button and click Next.
The Welcome to Internet Setup window opens.
Click Next.
Enable the Connect using my Local Area Network radio button and click
Next.
The Internet Mail window opens.
Make sure the Use Internet Mail checkbox is disabled and click Next.
The Proxy Server window opens.
Make sure the Use Proxy Server checkbox is disabled and click Next.
The Complete Configuration window opens.
41
SOMAport Setup Guide
Click Finish.
Restart your computer.
N O T E : Do not skip this step.
10 Check your Internet connection.
See “Activating service” on page 39.
To
change network settings in Windows 95
Select Start→Settings→Control Panel.
Double-click the Network icon.
The Network window opens to the Configuration tab.
Select TCP/IP.

If multiple TCP/IP connections are listed, select the one that contains
“Ethernet”, “NIC”, or “10/100 MB” in its name. Go to step 5.

If TCP/IP is not listed, go to step 4.
Install TCP/IP:
Click Add.
The Select Network Component Type window opens.
ii
Select Protocol from the list.
iii Click Add.
The Select Network Protocol window opens.
iv Select Microsoft from the Manufacturers list.
Select TCP/IP from the Network Protocols list.
vi Click OK.
vii Insert the Windows 95 CD or reboot the computer if prompted to do so.
viii If the PC reboots, repeat steps 1 to 3, then go to step 5.
Check the TCP/IP properties:
Click Properties.
The TCP/IP Properties window opens to the IP Address tab.
ii
Make sure the Obtain an IP address automatically radio button is enabled.
iii Click the DNS Configuration tab.
iv Enable the Disable DNS radio button.
42
Installing the SOMAport
Click OK on the TCP/IP Properties window.
vi Click OK on the Network window.
vii Restart the computer if prompted to do so.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 7.
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up
connection, see “The computer uses an old dial-up connection to connect to
the Internet” on page 74.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
43
SOMAport Setup Guide
Changing network settings in Windows 98 and ME
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
The procedure you follow depends on whether or not your PC has previously
been set up for a dial-up Internet connection. Choose one of the following
procedures:
To

If the PC has not previously been set up for a dial-up connection, you can
use the Internet Connection Wizard. See “To run the Internet Connection
Wizard in Windows 98 and ME” below.

In Windows 98, the wizard is in one of the following locations, depending on
the version of Windows 98:

Start→Programs→Accessories→Internet Explorer→Connection Wizard

Start→Programs→Accessories→Internet Tools→Internet Connection
Wizard

Start→Programs→Accessories→Communications→Internet Connection
Wizard
In Windows ME, choose Start→Programs→Accessories→
Communications→Internet Connection Wizard.
The Welcome to the Internet Connection Wizard window opens.
Enable the I want to set up my Internet connection manually, or I want to
connect through a local area network (LAN) radio button and click Next.
The Setting up Your Internet Connection window opens.
Choose I connect through a local area network (LAN) radio button and click
Next.
The Local area network Internet Configuration window opens.
44
Installing the SOMAport
Make sure all checkboxes are disabled and click Next.
The Set up Your Internet Mail Account window opens.
Enable the No radio button and click Next.
The Completing the Internet Connection Wizard window opens.
Click Finish.
Restart your computer.
N O T E : Do not skip this step.
Check your Internet connection.
See “Activating service” on page 39.
To
change network settings in Windows 98 and ME
Select Start→Settings→Control Panel.
Click the Network icon.
The Network window opens to the Configuration tab.
Select TCP/IP.

If multiple TCP/IP connections are listed, select the one that contains
“Ethernet”, “NIC”, or “10/100 MB” in its name. Go to step 5.

If TCP/IP is not listed, go to step 4.
Install TCP/IP:
Click Add.
The Select Network Component Type window opens.
ii
Select Protocol from the list.
iii Click Add.
The Select Network Protocol window opens.
iv Select Microsoft from the Manufacturers list.
Select TCP/IP from the Network Protocols list.
vi Click OK.
vii Insert the Windows 98 or ME CD or reboot the computer if prompted to do so.
viii If the PC reboots, repeat steps 1 to 3, then go to step 5.
45
SOMAport Setup Guide
Check TCP/IP properties:
Click Properties with the correct TCP/IP connection selected.
The TCP/IP Properties window opens to the IP Address tab.
ii
Make sure the Obtain an IP address automatically radio button is enabled.
iii Click the DNS Configuration tab.
iv Make sure the Disable DNS radio button is enabled.
Click OK on the TCP/IP Properties window.
vi Click OK on the Network window.
vii Restart the computer if prompted to do so.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 7.
46
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up
connection, see “The computer uses an old dial-up connection to connect to
the Internet” on page 74.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
Installing the SOMAport
Changing network settings in Windows 2000
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
The procedure you follow depends on whether or not your PC has previously
been set up for a dial-up Internet connection. Choose one of the following
procedures:
To

If the PC has not previously been set up for a dial-up connection, you can
use the Internet Connection Wizard. See “To run the Internet Connection
Wizard in Windows 2000” below.

If the PC has been previously set up for a dial-up connection, the Internet
Connection Wizard will not work and you must manually change the
network settings. See “To change network settings in Windows 2000” on
page 48.
run the Internet Connection Wizard in Windows 2000
Choose Start→Programs→Accessories→ Communications→Internet
Connection Wizard.
The Welcome to the Internet Connection Wizard window opens.
Enable the I want to set up my Internet connection manually, or I want to
connect through a local area network (LAN) radio button and click Next.
The Setting up your Internet Connection window opens.
Enable the I connect through a local area network (LAN) radio button and
click Next.
The Local area network Internet Configuration window opens.
Make sure all checkboxes are disabled and click Next.
The Set up Your Internet Mail Account window opens.
Enable the No radio button and click Next.
The Completing the Internet Connection Wizard window opens.
Click Finish.
Restart your computer.
N O T E : Do not skip this step.
47
SOMAport Setup Guide
Check your Internet connection.
See “Activating service” on page 39.
To
change network settings in Windows 2000
Right-click the My Network Places icon and select Properties from the pulldown menu.
The Network and Dial-up Connections window opens.
Select the Local Area Connection icon.

If there are multiple local area connections, read the device name beside
each icon and double-click the one that is associated with the Ethernet card.

If there is no icon, the Ethernet card has not been properly installed. Install the
Ethernet card by following the manufacturer’s instructions, then return to this
procedure.
The Local Area Connection Status window opens.
Click Properties.
The Local Area Connection Properties window opens.
Select Internet Protocol (TCP/IP) and then go to step 6.
N O T E : If Internet Protocol (TCP/IP) is not listed, go to step 5.
Install TCP/IP:
Click Install.
The Select Network Component Type window opens.
ii
Select Protocol from the list.
iii Click Add.
The Select Network Protocol window opens.
iv Select Internet Protocol (TCP/IP).
Click OK.
vi Insert the Windows 2000 CD or reboot the computer if prompted to do so.
vii If the PC reboots, repeat steps 1 to 4, then go to step 6.
Check TCP/IP properties:
Click Properties.
ii
The Internet Protocol (TCP/IP) Properties window opens to the General tab.
iii Make sure the Obtain an IP address automatically radio button is enabled.
48
Installing the SOMAport
iv Make sure the Obtain DNS server address automatically radio button is
enabled.
Click OK on the Internet Protocol (TCP/IP) Properties window.
vi Click OK on the Local Area Connection Properties window.
vii Click Close on the Local Area Connection Status window.
viii Restart the computer if prompted to do so.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 8.
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up
connection, see “The computer uses an old dial-up connection to connect to
the Internet” on page 74.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
49
SOMAport Setup Guide
Changing network settings in Windows XP
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
The procedure you follow depends on whether or not your PC has previously
been set up for a dial-up Internet connection. Choose one of the following
procedures:
To

If the PC has not previously been set up for a dial-up connection, you can
use the Internet Connection Wizard. See “To run the Internet Connection
Wizard in Windows XP” below.

If the PC has been previously set up for a dial-up connection, the Internet
Connection Wizard will not work and you must manually change the
network settings. See “To change network settings in Windows XP” on page
51.
run the Internet Connection Wizard in Windows XP
Choose Start→Programs→Accessories→Communications→New Connection
Wizard.
The Welcome to the New Connection Wizard opens.
Click Next.
The Network Connection Type window opens.
Enable the Connect to the Internet radio button and click Next.
The Getting Ready window opens.
Enable the Set up my connection manually radio button and click Next.
The Internet Connection window opens.
Enable the Connect using a broadband connection that is always on radio
button and click Next.
The Completing the New Connection Wizard window opens.
50
Click Finish.
Installing the SOMAport
To
change network settings in Windows XP
Select Start→Settings→Network Connections.
The Network Connections window opens.
Select the Local Area Connection icon.

If there are one or more Local Area Connection icons, double-click the Local
Area Connection icon that is associated with the Ethernet card.

If there is no icon, the Ethernet card has not been properly installed. Install the
Ethernet card by following the manufacturer’s instructions, then return to this
procedure.
The Local Area Connection Status window opens.
Click Properties.
The Local Area Connection Properties window opens.
Select Internet Protocol (TCP/IP) and then go to step 6.
N O T E : If Internet Protocol (TCP/IP) is not listed, go to step 5.
Install TCP/IP:
Click Install.
The Select Network Component Type window opens.
ii
Select Protocol from the list.
iii Click Add.
The Select Network Protocol window opens.
iv Select Internet Protocol (TCP/IP).
Click OK.
vi Insert the Windows XP CD or reboot the computer if prompted to do so.
vii Once TCP/IP has been installed, repeat steps 1 to 4, then go to step 6.
Check TCP/IP properties:
Click Properties.
The Internet Protocol (TCP/IP) Properties window opens to the General tab.
ii
Make sure the Obtain an IP address automatically radio button is enabled.
iii Make sure the Obtain DNS server address automatically radio button is
enabled.
iv Click OK on the Internet Protocol (TCP/IP) Properties window.
51
SOMAport Setup Guide
Click OK on the Local Area Connection Properties window.
vi Click Close on the Local Area Connection Status window.
vii Restart the computer if prompted to do so.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 8.
52
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up
connection, see “The computer uses an old dial-up connection to connect to
the Internet” on page 74.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
Installing the SOMAport
Changing network settings in Mac OS 8 and 9
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
To
change network settings in Mac OS 8 and 9
N O T E : Your computer must have an Ethernet card and Open Transport
networking software to connect to the Internet.
Click the Apple icon and choose Control Panels→TCP/IP.
The TCP/IP window opens.
Select Ethernet from the Connect via pop-up menu.
Select Using DHCP Server from the Configure pop-up menu.
Close the TCP/IP control panel.
If you made any changes, you are prompted to save the changes.
Restart your computer.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 7.
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
53
SOMAport Setup Guide
Changing network settings in Mac OS X
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
To
change network settings in Mac OS X
Click the Apple icon and choose System Preferences.
Choose View→Network.
Choose Built-in Ethernet from the Show pop-up menu.
Click the TCP/IP tab, if necessary.
Choose Using DHCP from the Configure pop-up menu.
Click Apply Now.
Restart your computer.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 9.
54
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
Installing the SOMAport
Changing network settings in Linux
Change your computer’s network settings if you could not get an Internet
connection after connecting your computer to the SOMAport.
To
change network settings in Linux
Log in as root.
Configure your Linux-based PC to run a DHCP client daemon such as dhcpcd,
pump, or dhclient.
In many RedHat-based distributions, this can be done using netconfig, a
command-line-based utility. See your distribution's documentation for specific
network configuration procedures.
Reboot your PC.
Check the network status by running ifconfig from the command line.
Under the “eth0” entry, where eth0 is the name of the network card connected to
the SOMAport, “inet addr” should have a valid IP address.
See the DHCP mini-HOWTO for information about configuring Linux to use
DHCP, available from The Linux Documentation Project at http://www.tldp.org.
Restart your computer.
Check your Internet connection by launching a Web browser on the computer
connected to the SOMAport.
If your browser automatically opens to your service provider’s Web site, full
service has already been activated.
If your browser does not automatically open to your service provider’s Web site,
go to step 7.
Enter a valid Internet address (such as www.web.com) in the Address field and
press Enter.

If the Web.com Web page opens, full service has already been activated and
you can begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following
the sign-up procedure that is provided on the Web site.

If you do not get an Internet connection, see “Finding problem causes” on
page 64.
55
SOMAport Setup Guide
56
SOMA POR T L I GHTS
Chapter 0
This chapter describes how to read the SOMAport lights so that you can
recognize the operating status of the SOMAport, the strength of the radio
signal, the Ethernet status, and which antenna the SOMAport is using.
Contents
Status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signal strength indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAU light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
58
59
61
62
57
SOMAport Setup Guide
Status light
The status light is a bicolor light that indicates whether or not the SOMAport is
powered on and operating normally. It can be either green or amber.
It is the top light on the front panel of the SOMAport as shown below.
Status Light
00093
Status light states
The status light can be in one of the following states.
State
Description
Off
The SOMAport is not plugged in.
See “The SOMAport is not getting power” on page 69.
Amber
The SOMAport is performing a diagnostic test. If the light does not
start flashing after five minutes, the test has failed.
See “There is a fault condition” on page 68.
58
Flashing amber
The diagnostic test passed and the SOMAport is connecting to the
service provider’s network.
Green
The SOMAport is on and is receiving a radio signal.
SOMAport Lights
Signal strength indicator lights
The signal strength indicator is made up of four lights. They are on the front of
the SOMAport, below the status light.
Signal Strength
Indicator Lights
00094
Signal strength indicator light states
During SOMAport startup, the four lights that make up the signal strength
indicator remain off until a radio channel has been acquired.
When one or more of the lights is solidly lit, the SOMAport has locked in a radio
signal and is ready to use. The more lights that are lit, the stronger the signal. For
example, when all four lights are lit, the signal is optimized. If only one light is lit,
the signal is weak, however, the SOMAport can still operate normally.
59
SOMAport Setup Guide
What to do if performance is affected by a weak signal
Radio signal strength can have an effect on the quality of your telephone calls and
your ability to access the Internet. If the signal is too weak you may experience
some of the following problems:

During telephone calls, you hear noise or calls cut out.

It takes a long time to open a Web page.

You cannot get onto the Internet at all.
These problems may be temporary and due to interference or a temporary
physical obstruction near your building.
If performance problems persist and the signal strength lights indicate a weak
signal, see “The signal is weak” on page 66 for information about the steps you
can take to optimize the signal. If you cannot improve the signal reception by
following the recommendations made there, you may have to obtain an SAU. See
“The SAU” on page 17 for more information.
60
SOMAport Lights
Ethernet status lights
There are two Ethernet status lights that report on the connection between the
SOMAport and an Ethernet device (a computer or a hub). These lights are
located on the Ethernet port on the back of the SOMAport. They do not report
on the status of USB connections.
Link Light
(Green)
Data Transmit Light
(Amber)
00097
Ethernet status light states
These lights provide information about the SOMAport’s connection to an
Ethernet device (a computer or a hub) on its Ethernet port.
Link Light
Off
Description
The SOMAport is not connected to an Ethernet device.
See “There is no connection between the SOMAport and your
computer or hub” on page 70.
On
The SOMAport is connected to an Ethernet device.
Data Transmit Light
Description
Off
The SOMAport is not actively transmitting data on the Ethernet.
It is normal for this light to be off much of the time since the
SOMAport is not always transmitting data.
Flashing
The SOMAport is actively transmitting data on the Ethernet.
61
SOMAport Setup Guide
SAU light
This light is located on the back panel, to the right of the SAU connector. When
the SOMAport starts, it checks whether or not a SOMA Networks SAU is
attached to the SAU connector. If the SOMAport detects an SAU, it uses it,
otherwise, the SOMAport uses the internal antenna.
SAU Light
00438
SAU light states
This light indicates which antenna is being used.
62
State
Description
Off
The SOMAport is using the internal antenna.
Green
The SOMAport is using the SAU.
T R OUBLESH OOT ING
H ELP
Chapter 0
AND
G ETT ING
This chapter describes the problems the SOMAport may exhibit, the possible
causes of those problems, and the actions you should take to fix them.
Contents
Finding problem causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The signal is weak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is a fault condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The SOMAport is not getting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
There is no connection between the SOMAport and your computer or hub . . . . . . .
The computer uses an old dial-up connection to connect to the Internet . . . . . . . . .
Internet Explorer LAN settings are incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
66
68
69
70
74
76
63
SOMAport Setup Guide
Finding problem causes
Look up the problem you are experiencing and follow the suggested actions. If
the recommenced actions do not fix the problem, call your wireless service
provider for technical support.
Problem
Possible causes
Action
There is Internet congestion.
Try again.
The signal is weak.
See “The signal is weak” on page 66.
The cable connecting the
computer to the SOMAport is
damaged.
Replace the cable.
The changed network settings
haven’t taken effect.
Reboot your computer.
The channel has been dropped.
Unplug the SOMAport and plug it back in
again.
The SOMAport is not receiving
power.
See “The SOMAport is not getting power”
on page 69.
The SOMAport experienced a
fault condition during startup.
See “There is a fault condition” on page
68.
There is no connection between
the computer and the SOMAport.
See “There is no connection between the
SOMAport and your computer or hub” on
page 70.
You are using Internet Explorer
and the LAN settings are not
properly configured.
See “Internet Explorer LAN settings are
incorrect” on page 76.
The signal is weak.
See “The signal is weak” on page 66.
Your NIC is in full duplex mode.
Use the appropriate system control to
change the duplex setting of your NIC to
half duplex. Refer to the documentation for
your operating system.
Computer
It takes a long time to
open a Web page
You cannot connect
to the Internet
The network
connection is slow
(This applies only if
your SOMAport is
directly connected to
the Network Interface
Card (NIC) of your
computer.)
Continued
64
Troubleshooting and Getting Help
Problem
Possible causes
Action
Old dial-up
connection is used
Your computer is still set up to
connect to the Internet via dial-up by
default.
See “The computer uses an old dial-up
connection to connect to the Internet” on
page 74
The signal is weak.
See “The signal is weak” on page 66.
The telephone is broken.
Try a telephone that is known to work. If
the telephone is cordless, try using a
corded telephone.
If the telephone is connected to
the SOMAport via the in-building
telephone wiring, there may be a
problem with the wiring.
Connect the telephone directly to the
SOMAport or call the telephone company
to check the wiring in your building.
Calls are dropped
The signal is weak.
See “The signal is weak” on page 66.
No dial tone
If you hear a series of tones (not
a regular dial tone) the SOMAport
has not finished booting.
Wait a few minutes and
try again.
Cable connections are not
secure.
Make sure the telephone cable is securely
connected to the SOMAport and the
telephone.
The telephone’s telephone cable
is inserted into the SOMAport’s
Ethernet port.
Make sure the telephone is connected to a
telephone jack. See “Connecting a
computer via Ethernet” on page 28.
Telephone
Voice quality is poor
The telephone is broken.
Try a telephone that is known to work. If
the telephone is cordless, try using a
corded telephone.
The SOMAport experienced a
fault condition during startup.
See “There is a fault condition” on page
68.
The SOMAport is not receiving
power.
See “The SOMAport is not getting power”
on page 69.
The signal is weak.
See “The signal is weak” on page 66.
You have connected the
SOMAport to your in-building
telephone wiring, however, the
line to which it is connected is
also connected to the telephone
company.
Call your wireless service provider.
65
SOMAport Setup Guide
The signal is weak
If you are having any of the following problems, the signal to your
SOMAport may be weak.
To

Telephone voice quality is poor or calls are dropped.

It takes a long time to open a Web page.

You cannot browse the Internet at all.
improve reception quality
If the signal strength lights indicate a weak signal or if you are experiencing an
ongoing performance problem, try the following steps.
Make sure you have located the SOMAport according to the guidelines listed in
“Choosing the best location for the SOMAport” on page 25.
See if a nearby appliance is having an effect on the signal. Do the following for
each appliance, testing one appliance at a time:
Turn off the appliance.
ii
While the appliance is off, check the signal strength indicator to see if the
signal improves.

If there is an improvement, reposition either the appliance or the
SOMAport so that they are farther apart.

If there is no improvement, turn the appliance back on and try another
appliance.
If you cannot improve reception in the SOMAport’s current location, try moving
it to another location that meets the guidelines on page 25.
You may need an SAU
Reception can be temporarily affected by severe weather conditions such as heavy
storms, ice, or strong winds. However, if performance problems persist and the
reception quality does not improve, the signal may be affected by one of the
following factors:

66
There are obstructions—tall buildings, trees, or mountains—between your
SOMAport and the nearest transmitting tower.
Troubleshooting and Getting Help

Your SOMAport is located at the extreme outer limit of an area covered by
the transmitting tower.
If you have a persistent signal reception problem, contact your wireless service
provider to order an SAU.
67
SOMAport Setup Guide
There is a fault condition
If the status light is amber, the SOMAport has detected a fault during the
diagnostic test which is run whenever the SOMAport is powered on. In this
situation, you must restart the SOMAport.
To
restart the SOMAport
Unplug the SOMAport and leave it off for at least 10 seconds.
Plug the SOMAport back in.
Wait until the status light on the front panel is green (an indication that the
SOMAport is receiving a radio signal).
If the status light still indicates a problem, call your wireless service provider.
68
Troubleshooting and Getting Help
The SOMAport is not getting power
If the light on the power supply and the status light on the SOMAport are off,
the SOMAport is not getting power. Try each of the actions in the following
procedure until you locate the source of the problem.
To
check the power
Make sure the SOMAport is plugged in.
Make sure the power cord that connects the power supply to the wall outlet is
securely connected to the power supply and the wall outlet.
Make sure the power cord that connects the power supply to the SOMAport is
securely connected to the power jack on the back of the SOMAport.
Make sure the wall receptacle is working by plugging in an appliance that you
know works.
Check the circuit breaker.
If you cannot find the source of the problem, call your wireless service provider.
69
SOMAport Setup Guide
There is no connection between the SOMAport and
your computer or hub
If there is a problem with the physical connection between the SOMAport and
your computer or hub, you will not be able to browse the Internet.
The problem may be with the power, cabling, or your network settings.
Ethernet connection
The link light on the Ethernet port indicates the status of the connection
between the SOMAport and an Ethernet device (a computer or a hub). The link
light remains off unless an Ethernet device is successfully connected to the
SOMAport using the Ethernet port.
USB connection
There is no link light on the USB port. If you are using USB to connect your
computer or hub to the SOMAport and you suspect there is a problem with the
physical connection, follow the procedures documented here to find the cause of
the problem.
If you want to verify whether or not there is a physical connection, you can run
the ipconfig command in Windows. This command returns either the IP address
(which indicates there is a connection) or a message stating that the cable is
disconnected. See your Windows documentation for more information.
To
check the power
Check the light on the power supply and the status light on the SOMAport to make
sure the SOMAport is receiving power.
If the lights are off, see “To check the power” on page 69.
70
Troubleshooting and Getting Help
To
check Ethernet cabling
Make sure the cable connectors are firmly inserted in the proper Ethernet ports
on the SOMAport and computer or hub.
Make sure you are using the correct type of cable.
Configuration
Cable type
Ethernet port of a computer
Straight-through cable
This cable is shipped with the SOMAport.
Uplink port of a hub
Straight-through cable
This cable is shipped with the SOMAport.
Ethernet port of a hub
Ethernet crossover cable
This cable is not shipped with the SOMAport.
Make sure the length of the cable does not exceed 100 meters (328 feet).
If none of the previous steps solve the problem, replace the cable.
You can replace the cable while the SOMAport is on.
To
check USB cabling
Make sure the cable connectors are firmly inserted in the proper USB ports on
the SOMAport and the computer or hub.
Make sure the length of the cable does not exceed 5 meters (15 feet).
If you are using a USB extension cable, check to see if it is faulty by removing
the USB extension and using a single USB cable between the SOMAport and
the computer.
You may have to reposition the SOMAport to do this.
Replace the USB cable.
You can replace the cable while the SOMAport is on.
Try getting a connection using an Ethernet cable to see if there is a problem
with the USB port:
Remove the USB cable.
ii
Connect the computer or hub to the SOMAport using an Ethernet cable.
71
SOMAport Setup Guide
To
obtain a new IP address (Windows 95 only)
Choose Start→Run.
Enter winipcfg in the Open field and click OK.
The IP Configuration window opens.
Select the network interface that has a default gateway of 192.168.1.1 from the
pull-down list.
Click Release All.
Force your computer to obtain a new IP address by clicking Renew All.
Wait until the fields in the IP Configuration window have values in them or an error
message appears. If you close this program before it has completed its task you
will have to reboot your computer before you can use your Internet service.
To
Close the IP Configuration window.
obtain a new IP address (all other versions of Windows)
Open the MS-DOS Prompt window using one of the following methods:

In Windows 2000, choose Start→Run→Accessories→Command Prompt.

In all other versions of Windows, choose Start→Programs→MS-DOS Prompt.
The MS-DOS Prompt or Command Prompt window opens.
Force your computer to obtain a new IP address by typing the appropriate
command from the following table:
IF you have
THEN type
Windows 98 or ME
ipconfig /renew_all ↵
Windows 2000 or XP
ipconfig /renew ↵
The Windows IP configuration is displayed.
72
Troubleshooting and Getting Help
Look for the output section related to the network interface for the SOMAport.
Example:
1 Ethernet adapter:
IP address . . . . . . . . . . . . . : 65.94.64.155
Subnet Mask . . . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . . . .: 192.168.1.1
To
Close the MS-DOS Prompt or Command Prompt window.
obtain a new IP address in Linux
Log in as root.
Activate the Ethernet interface and obtain an IP address by typing:
ifup eth0 ↵
The following message is displayed:
Determining IP information for eth0 ... done
This message may appear very quickly or it may take up to a few minutes,
depending on your system.
Display the IP address for eth0 by typing:
ifconfig ↵
73
SOMAport Setup Guide
The computer uses an old dial-up connection to
connect to the Internet
If you have switched from a dial-up Internet service, you may still be prompted
to connect to the Internet using the old dial-up connection. If this is the case,
follow this procedure to ensure that your dial-up connection is not automatically
activated whenever you attempt to connect to the Internet.
To disable the automatic dial-up connection in Windows
Open the Control Panel.

In Windows XP – Choose Start→Control Panel.

In all other versions of Windows – Choose Start→Settings→Control Panel.
Double-click the Internet Options icon.
The Internet Properties window opens.
Click the Connections tab.
Enable the Never dial a connection checkbox.
Click OK.
N O T E : If you still cannot display a Web page, check your browser to
make sure it is in online mode.
To disable the automatic dial-up connection in Mac OS 8 and 9
74
Click the Apple icon and choose Control Panels.
Click Remote Access.
Click Options.
Click the Protocol tab.
Make sure the Connect automatically when starting TCP/IP applications
box is disabled.
Click OK.
Choose File→Quit.
Click Save when prompted to save the current configuration.
Troubleshooting and Getting Help
To disable the automatic dial-up connection in Mac OS X
Click the Apple icon and choose System Preferences.
Click the Network icon.
Click Show.
Select Network Port Configurations from the pull-down list.
Disable the On checkbox for the dial-up modem.
Click Apply Now.
75
SOMAport Setup Guide
Internet Explorer LAN settings are incorrect
If you are using Internet Explorer as your Web browser, make sure the LAN
settings are properly configured. By default, Internet Explorer is configured to
automatically detect settings. However, if this option has been disabled, you will
not be able to connect to the Internet.
To
check Internet Explorer settings
Open Internet Explorer.
Choose Tools→Internet Options.
The Internet Options window opens.
Click the Connections tab.
Click LAN Settings.
The Local Area Network (LAN) Settings window opens.
76
Make sure the Automatically detect settings checkbox is enabled.
Click OK.
Click OK on the Internet Options window.
Close Internet Explorer.
Index
activating full service, 39
antenna
internal, 17
SAU, 17
automatically detect settings
Internet Explorer, 76
back panel, 15–16
browsing Internet
cannot connect, 64
cables
checking, 71
problems and actions, 64–65
calls
are dropped, 65
checking
Ethernet
cables, 71
Internet connection, 42, 45, 48
power supply, 69
signal stength, 66
telephone connection, 38
USB cables, 71
cleaning
SOMAports, 13
computer equipment
connecting to a SOMAport, 19
using the Ethernet port, 28
using the USB port, 30–32
not connected with SOMAport, 70
connecting
an Ethernet hub to a SOMAport, 33
computer equipment to a SOMAport, 19
using the Ethernet port, 28
using the USB port, 30–32
multiple computers, 33
power supply, 26–27
telephone equipment to a SOMAport
directly, 19
through existing wiring, 20
with one telephone line, 36–38
See also connections
connections, 12
network, 70
options for telephone equipment, 19
problems with, 64–65
between SOMAport and computer, 70
Internet, 64
See also connecting
connectors, 15–16
DHCP
Linux, 55
dialtone
none, 65
dial-up connection
disabling, 74
disconnecting
desktop power supply, 27
dropped
telephone calls, 65
Page numbers in bold point to information in tables and figures.
77
SOMAport Setup Guide
Ethernet
cables
checking, 71
crossover, 16, 33
straight-through, 16, 33
hub
connecting to a SOMAport, 33
lights, 16
states, 61
network settings
Linux, 55
Mac OS 8 and 9, 53
Mac OS X, 54
Windows 2000, 47, 48
Windows 95, 41, 42
Windows 98 and ME, 44, 45
Windows XP, 50, 51
port, 12, 16
troubleshooting connection problems, 70
external antenna. See SAU
fault conditions, 68
front panel, 14
full service
activating, 39
hub. See Ethernet and LANs
improving
signal reception quality, 66
in-building telephone wiring, 20
installation
overview, 23
internal antenna, 17
improving signal reception, 25
Internet
access problems and actions, 64, 66
access to LAN PCs, 33
cannot connect to, 64
connection to, 12
78
Internet connection
checking, 42, 45, 48
system uses dial-up connection, 74
Internet Connection Wizard
Windows 2000, 47
Windows 95, 41
Windows 98 and ME, 44
Windows XP, 50
Internet Explorer
LAN settings, 76
IP address
obtaining automatically
Linux, 55
Mac OS 8 and 9, 53
Mac OS X, 54
Windows 2000, 47, 48
Windows 95, 41, 42
Windows 98 and ME, 44, 45
Windows XP, 50, 51
renewing in Linux, 73
renewing in Windows, 72–73
jacks. See telephone jacks and power jack
LAN settings in Internet Explorer, 76
LANs
Internet access to PCs, 33
See also Ethernet
lights, 14
Ethernet, 16, 61
link, 70
SAU, 62
signal strength indicator, 14, 59–60
status, 27, 58
Linux
DHCP, 55
network settings, 55
Mac OS X
network settings, 54
multiple computers
connecting, 33
N
network
connection problem, 70
network settings
changing
Linux, 55
Mac OS X, 54
Windows 2000, 48
Windows 95, 42
Windows 98 and ME, 45
Windows XP, 51
Linux, 55
Mac OS 8 and 9, 53
Mac OS X, 54
Windows 2000, 47
Windows 95, 41
Windows 98 and ME, 44
Windows XP, 50
overview of the installation, 23
panels, 14–16
performance
affected by weak signal, 60
optimizing, 25
problem causes, 66
solving onging problem, 66
poor sound during telephone calls, 65
ports, 12, 15–16
See also Ethernet and USB port
power
not getting to SOMAport, 69
power jack, 16
power supply
checking, 69
connecting, 26–27
disconnecting, 27
powering on the SOMAport, 26–27
radio signals
causes of weak signal, 66
problems from weak signal, 60
reception quality
improving, 25, 66
strength levels, 59
restarting
SOMAport, 68
safety instructions, 5
SAU, 17
connector, 15
installation document, 13
when required, 66
SAU light
states, 62
separation distance
warning, 17
service providers, 12
services, 12
activating, 39
documentation for, 13
servicing. See SOMAports
signal strength indicator
checking for a weak signal, 66
states, 59–60
signal strength indicator lights, 14
SOMAport Accessory Unit. See SAU
SOMAports
causes of performance problems, 66
connecting Ethernet hubs to, 33
improving signal strength to, 66
maintenance and servicing, 6, 13
not connected with computer, 70
optimizing performance of, 25
parts shipped, 24
powering on, 26–27
problems and actions, 64–65
restarting, 68
warning while in operation, 17
status light, 14
is amber, 68
is off, 69
states, 58
switches, 15–16
79
SOMAport Setup Guide
telephone calls
are dropped, 65
telephone connection
checking, 38
telephone equipment
connecting to a SOMAport
directly, 19
through existing wiring, 20
with one telephone line, 36–38
performance problems and actions, 65
telephone jacks, 16, 35
telephones
with two lines, 35
testing
Internet connection, 42, 45, 48
telephone connection, 38
troubleshooting. See checking
two-line telephones, 35
voice quality
poor, 65
universal serial bus. See USB
unpacking, 24
USB
checking the cable, 71
hubs, 30
installing drivers, 32
port, 12, 16
troubleshooting connection problems, 70
when to use, 28
80
warnings
attaching other devices to the SOMAport, 15, 18
during SOMAport operation, 17
power supply, 26
weak signal
improving, 60
Web pages. See Internet
Windows 2000
Internet Connection Wizard, 47
network settings, 48
Windows 95
Internet Connection Wizard, 41
network settings, 42
Windows 98 and ME
Internet Connection Wizard, 44
network settings, 45
Windows requirements
for connecting computers to SOMAports, 30
Windows XP
Internet Connection Wizard, 50
network settings, 51
wiring
in-building, 20
problem and action, 65

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : No
Modify Date                     : 2003:09:22 13:10:53-06:00
Create Date                     : 2003:06:23 10:46:50Z
Page Count                      : 80
Page Mode                       : UseOutlines
Producer                        : Acrobat Distiller 4.05 for Windows
Author                          : Irene Suchocki
Mod Date                        : 2003:09:22 13:10:53-06:00
Creation Date                   : 2003:06:23 10:46:50Z
Metadata Date                   : 2003:09:22 13:10:53-06:00
Creator                         : Irene Suchocki
Title                           : SOMAport Setup Guide

EXIF Metadata provided by EXIF.tools

SOMA Networks CPEMDS004324 Subscriber Terminal User Manual SOMAport Setup Guide

SOMA Networks, Inc. Subscriber Terminal SOMAport Setup Guide

Manual revised

FCC ID Filing: POZCPEMDS004324

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