STAR MICRONICS SM-L300 Portable Thermal Printer User Manual

STAR MICRONICS CO., LTD. Portable Thermal Printer

User Manual

Portable Thermal Printer SM-L304& SM-L300 SERIES User Manual
<USA model> Federal Communications Commission Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable. For RF interference suppression, if a ferrite core is provided with this evice, affix it to the interface cable. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. CAN ICES-3 (B) / NMB-3 (B) This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that it deemed to comply without maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles). Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet
équipement émet une énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant, cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles) The above statement applies only to equipments marketed in U.S.A. <Europe model> English: Hereby, STAR MICRONICS CO.,LTD. declares that this Wireless Device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Deutsch: [German] Hiermit erklärt STAR MICRONICS CO.,LTD., dass sich das Gerät Wireless Device in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 2014/53/EU befidet. Svenska: [Swedish] Härmed intygar STAR MICRONICS CO.,LTD. att denna Wireless Device står I överensstämmelse med de väsentliga egenskapskravoch övriga relevanta bestämmelser som framgår av direktiv 2014/53/EU. Español: [Spanish] Por medio de la presente STAR MICRONICS CO.,LTD. declara que el Wireless Device cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 2014/53/UE. Português: [Portuguese] STAR MICRONICS CO.,LTD. declara que este Wireless Device está conforme com os requisitos essenciais e outras disposições da Directiva 2014/53/UE. Français: [French] Par la présente STAR MICRONICS CO.,LTD. déclare que l’appareil Wireless Device est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 2014/53/UE. Suomi: [Finnish] STAR MICRONICS CO.,LTD. vakuuttaa täten että Wireless Device tyyppinen laite on direktiivin 2014/53/EU oleellisten vaatimusten jasitä koskevien direktiivin muiden ehtojen mukainen. Italiano: [Italian] Con la presente STAR MICRONICS CO.,LTD. dichiara che questo Wireless Device è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 2014/53/UE. Dansk: [Danish] Undertegnede STAR MICRONICS CO.,LTD. erklærer herved, at følgende udstyr Wireless Device overholder de væsentlige krav og øvrige relevante krav i direktiv 2014/53/EU. Nederlands: [Dutch] Hierbij verklaart STAR MICRONICS CO.,LTD. dat het toestel Wireless Device in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 2014/53/EU. Eesti: [Estonian] Käesolevaga kinnitab STAR MICRONICS CO.,LTD. seadme Wireless Device vastavust direktiivi 2014/53/EL põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele. Ελληνική: [Greek] ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ STAR MICRONICS CO.,LTD. ΔΗΛΩΝΕΙ ΟΤΙ Wireless Device ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 2014/53/EE. Slovensky: [Slovak] STAR MICRONICS CO.,LTD. týmto vyhlasuje, že Wireless Device spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 2014/53/EÚ. Slovensko: [Slovenian] STAR MICRONICS CO.,LTD. izjavlja, da je ta Wireless Device v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 2014/53/EU. Česky: [Czech] STAR MICRONICS CO.,LTD. tímto prohlašuje, že tento Wireless Device je ve shodě se základními požadavky a dalšími príslušnými ustanoveními smernice 2014/53/EU. Magyar: [Hungarian] Alulírott, STAR MICRONICS CO.,LTD. nyilatkozom, hogy a Wireless Device megfelel a vonatkozó alapvetõ követelményeknek és az 2014/53/EU irányelv egyéb elõírásainak. Български: [Bulgarian] това Безжично устройство е в съответствие със задължителните изисквания и другите приложими разпоредби на Директива2014/53/EC. Polski: [Polish] Niniejszym STAR MICRONICS CO.,LTD. oświadcza, że Wireless Device jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 2014/53/UE. Malti: Hawnhekk, STAR MICRONICS CO.,LTD., jiddikjara li dan Wireless Device jikkonforma mal-ħtiġijiet
[Maltese] essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 2014/53/UE. Latviski: [Latvian] Ar šo STAR MICRONICS CO.,LTD. deklarē, ka Wireless Device atbilst Direktīvas 2014/53/ES būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių : [Lithuanian] Šiuo STAR MICRONICS CO.,LTD. deklaruoja, kad šis Wireless Device atitinka esminius reikalavimus ir kitas 2014/53/ES Direktyvos nuostatas. Norsk: [Norwegian] STAR MICRONICS CO.,LTD. erklærer herved at utstyret Wireless Device er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 2014/53/EC. Română : [Romanian] Prin prezenta STAR MICRONICS CO., LTD. declară că acest dispozitiv este conform cu cerinţele esenţiale și alte prevederi relevante ale directivei 2014/53/UE. Hrvatski : [Croatian] Ovime Star Micronics CO., LTD. Izjavljuje da je bežični uređaj u skladu s osnovnim zahtjevima i drugim važnim odredbama direktive 2014/53/EU. Italy: The public use is subject to general authorisation by the respective service provider. Norway: This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund. Trademark acknowledgments SM-L300: Star Micronics Co., Ltd. Notice  All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express permission is forbidden.  The contents of this manual are subject to change without notice.  All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press. However, should any errors be detected, STAR would greatly appreciate being informed of them.  The above notwithstanding, STAR can assume no responsibility for any errors in this manual.  iPad, iPhone, iPod, iPod touch, and Retina are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air, iPad mini, and Lightning are trademarks of Apple Inc. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.  Android is a trademark of Google Inc.
 Windows is registered trademarks of Microsoft Corporation.  The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.
Caution Symbol This symbol is placed near the thermal head to indicate that it may be hot. Never touch the thermal head immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it. This symbol is placed near the thermal head to indicate that it is easily damaged. Observe the precautions for handling electrostatic sensitive devices. Safety Precautions To use this product in safety, please follow the precautions given below. WARNING  If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and remove the USB cable and/or battery pack. Then contact the dealer.  If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off the printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice. Continued use of the printer could result in a fire.  Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing so could lead to injury, fire, or electric shock.  Do not touch the tear bar.  There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot while printing is in progress, or put your hand into the outlet even when printing is not in progress.  The printer cover can be opened when replacing the paper. However, since the tear bar is on the inside of the printer cover, be careful not to place your face or hands too close to the tear bar.  During and immediately after printing, the area around the thermal head is very hot. Do not touch it, as you could be burned.  If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result.  The battery pack may be hot immediately after the product has been used. Please be sure to read
 Using the Printer  Some semiconductors can be damaged by static electricity. Be sure to turn off the printer when inserting or removing the battery pack.  Do not drop the printer or hit it against a hard object.  Do not open the printer cover while the printer is printing.  Before you open the printer cover, make sure that printing data is not being sent to the printer.  Do not unplug or plug in a USB cable while the printer is printing or during communication.  Do not touch a USB connector while the printer is printing.  Turn off the printer when you are not using it.  When the printer is used in a low temperature environment, the battery's performance will be diminished, and the amount of time that you can use the printer for may be reduced.  Do not pull out paper while the printer cover is closed.  The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc.  Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element.  There is a risk of damage to the driver IC of the thermal head from static electricity. Never directly touch the IC.  Do not operate the printer if there is moisture on the front surface of the head from condensation, etc.  Thermal Paper Handling  Only use thermal paper with the designated specifications. The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of the thermal head. Please exercise caution.  Store the thermal paper in a cool, dry, dark location.  Do not rub the thermal paper with a hard object.  Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long period of time.  Do not stack the thermal paper on fresh diazo copies or wet-type copies.  Do not use chemical glue on the thermal paper.  Do not use thermal paper that has been stored for a long period.
 Operating Environment for the Printer Before actually unpacking the printer, you should take a few minutes to think about where you plan to use it. Remember the following points when doing this.  Do not use the printer in an environment in which it will be subject to strong shaking while it is printing.  Be careful to ensure that the printer is not exposed to direct sunlight. The appropriate environment for using the printer is described below. Temperature: 0°C to 50°C Humidity: 20% RH to 85% RH (Must be no condensation)  Do not place the printer near a copying machine or other device that produces a strong electromagnetic field.  Keep the printer sufficiently removed from heaters and other sources of heat.  Use the printer in a clean, low-humidity environment that is free from dust.  Avoid using the printer in high-humidity rooms.  Printer Maintenance Please perform the following maintenance every 6 months.  Thermal head Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the heating area of the head.  Platen While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and remove any foreign objects.  Paper storage unit and the surrounding area Remove any dirt, dust, pieces of paper, etc., from the paper storage unit.  Card reader Regularly blow air onto the card reader to remove any dust from the card slot.  Maintenance for using Linerless Label Paper Please perform the following maintenance every 100 meters .The maintenance is also required if you find the glue is stuck when a paper roll is ended. Remove any dirt, dust, pieces of paper, etc.
 Using a Magnetic Card  Do not bring magnets near the card, and do not store the card near a device that produces a magnetic field (such as a mobile phone, speaker, or TV). If you do so, the data on the card may be deleted.  Do not leave the card in a high-temperature environment (such as the dashboard of a car). Otherwise, the card may bend.  Do not touch the card with dirty or wet hands. Also, do not attach adhesive tape or glue to the card. Failing to follow the above precautions could cause the card to stop working properly.
Table of Contents 1. Product Overview....................................................................................................................................................... 12 1.1 Printer & Accessories ................................................................................................................................... 13 1.2 Appearance and Components .................................................................................................................... 14 2. Setup .......................................................................................................................................................................... 16 2.1 Battery Pack .................................................................................................................................................. 16 2.1.1 Inserting into the Printer ................................................................................................................... 16 2.1.2 Charging the Battery ......................................................................................................................... 17 2.2 Bluetooth ........................................................................................................................................................ 20 2.2.1 Pairing ................................................................................................................................................. 20 2.3 Loading Paper ............................................................................................................................................... 21 2.3.1 De-curl Setting ................................................................................................................................... 21 2.3.2 Paper Guide Adjustment .................................................................................................................. 23 2.3.3 Loading paper to the printer............................................................................................................. 24 2.4 Belt Clip .......................................................................................................................................................... 26 2.4.1 Attaching to the Printer ..................................................................................................................... 26 2.4.2 Using the Belt Clip ............................................................................................................................. 26 3. Control Panel & Buzzer .............................................................................................................................................. 27 3.1 Button ............................................................................................................................................................. 27 3.2 LED & LCD Display / Error .......................................................................................................................... 28 3.2.1 LED & LCD Display ........................................................................................................................... 28 3.2.2 LED & LCD Display for Error ........................................................................................................... 31 3.3 Self Test ............................................................................................................................................................ 34 3.3.1 Self Test Procedure ........................................................................................................................... 34 3.3.2 Printing the Bluetooth Device Name and MAC Address ............................................................. 34 3.4 Memory Switch Settings (Using Buttons On the Printer) ........................................................................ 35 3.5 Hex Dump Mode ........................................................................................................................................... 41 3.6 Instruction for Power Management ............................................................................................................ 42 3.6.1 Standby Time ..................................................................................................................................... 42 3.6.2 Auto-Off Time ..................................................................................................................................... 42 3.6.3 Smart Power Option.......................................................................................................................... 42 4. Magnetic Card Reader (For MSR model only) ............................................................................................................ 44 5. Paper .......................................................................................................................................................................... 46 5.1 Paper Specification....................................................................................................................................... 46 5.2 Recommended Paper .................................................................................................................................. 49 5.3 Printing Range .............................................................................................................................................. 49 5.3.1 Receipt (thermal) Paper ................................................................................................................... 50
5.3.2 Label Paper ........................................................................................................................................ 50 5.4 Specification of Black Mark ......................................................................................................................... 51 5.4.1 Receipt Paper .................................................................................................................................... 51 5.4.2 Label Paper ........................................................................................................................................ 52 5.5 Specifications of LABEL GAP ..................................................................................................................... 52 6. General Specification ................................................................................................................................................. 53 7. Detailed Specification ................................................................................................................................................ 56 8. Memory Switch Specifications ................................................................................................................................... 58 9. How to Display the Model Name ............................................................................................................................... 73 10. Interface ................................................................................................................................................................... 74 10.1 USB .............................................................................................................................................................. 74 10.2 Bluetooth ...................................................................................................................................................... 75 11. Specifications of Accessories .................................................................................................................................... 76 11.1 Battery Pack ................................................................................................................................................ 76 11.2 Belt Clip ........................................................................................................................................................ 76 11.3 USB Cable ................................................................................................................................................... 76 11.4 Ferrite Core .................................................................................................................................................... 77 12. Troubleshooting Procedure ...................................................................................................................................... 78 12.1 Troubleshooting Guide .............................................................................................................................. 79 12.1.1 Power Supply Failure ..................................................................................................................... 79 12.1.2 Printing Failure ................................................................................................................................ 80 12.1.3 Sensor Failure ................................................................................................................................. 81 12.1.4 Paper Feed Failure ......................................................................................................................... 82 13. Fitting Regulation ..................................................................................................................................................... 83 13.1 Printer ........................................................................................................................................................... 83 13.2 Battery Pack ................................................................................................................................................ 83 14. Release History......................................................................................................................................................... 84 This manual supports the following firmware version. Firmware Version Ver.1.0 Refer to the appropriate manual which supports the firmware version of you printer. The firmware version can be confirmed by the self-test.(Refer to 3.3 Self-test)
1. Product Overview This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms of mobile computing. The characteristics of this printer are listed below: • Support Adhesive Label Paper and Linerless Label paper • Support to switch the de-curl function when receipt is used. • Adjustable range of Roll Paper Width : 40 to 80mm • Very silent printing direct thermal printing method • Print maximum speed 65mm/s (Paper feed maximum speed 65mm/s) • Support Bluetooth Ver3.0/4.0[BLE] Dual Mode • Support Secure Magnetic Stripe Reader <Model with Card Reader> *AES or 3DES encryption *DUKPT Key Management • Support Graphic LCD(128x64 dots) with Blue Backlight • Belt Clip as a standard accessory • Support text, barcode and graphic printing • Drop-in design that makes it easy to load paper • This printer is supported with the printer cover open sensor, paper end sensor, black mark sensor, transmissive sensor(gap sensor), thermal head thermister and printer internal thermister.
1.1 Printer & Accessories The printer is packaged with the following accessories. If any of these accessories is broken or missing, please contact the dealer that you bought the product.  Standard Accessories Printer Battery Pack Sample Roll Paper Belt Clip USB Cable Safety Instruction Sheet Ferrite Core Ferrite Core Instruction Sheet  Optional Accessories AC adapter Note: The AC adapter vary by local or region.
1.2 Appearance and Components NOTE: Only SM-L304 MSR model has the Magnetic Stripe Reader.
2. Setup 2.1 Battery Pack 2.1.1 Inserting into the Printer 1. Make sure that the printer has been turned off before you insert or remove the battery pack. 2. Insert the battery pack into the back of the printer as in the figure shown below, following the direction of the arrow. 3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you used to insert the battery pack.
2.1.2 Charging the Battery Insert the battery pack into the printer to charge it. Plug in socket with USB charging. When battery pack runs out of power, the battery icon will flash. It powers off automatically when continues printing. If you want to go on, please charge it. Battery charging:  POWER lamp will always flash in green color and goes off when fully charged.  Charging the printer when it is on, even if battery icon on the LCD shows fully charged, turn off the printer and let the battery charge until the POWER lamp goes off for fully charge. NOTE: However, a low-grade car charger may cause a trouble due to a sudden change of voltage. Use the charger that satisfies the USB standard.
 General Battery Characteristics  The battery is a consumable and its performance over time gradually decreases.  While not in use of printer, the battery will slowly discharge itself.  Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier).  To ensure that the battery lasts for a long time, we recommend that you turn off the printer whenever possible.  When used at low temperatures, battery performance will temporarily decline. Be sure to have a fully-charged spare battery standing by if the printer will operate in a cold environment.  Charging the Battery Pack  The battery pack can be charged at ambient temperatures between 0°C and 40°C.  The time required to charge the battery pack varies depending on the residual amount of battery, electrical current and the ambient temperature. Normally, it takes 5 to 6 hours to charge the battery pack.  It will take longer to charge the battery from the PC than by the USB charger.  It will take longer to charge the battery pack if you print while charging the battery pack.  Do not remove the battery pack while it is being charged.  Fully charge the battery prior to using the printer.  There is no need to completely discharge or use up a rechargeable Lithium-ion battery before recharge it.  It is normal for the battery pack to be hot after it has finished charging or been used.  Do not recharge a battery pack that has just been fully charged.  Battery Pack Life  The battery can be charged approximately 300 times in the normal temperature range without losing performance. If an extreme decline in the running time of the battery is noticed, the battery is reaching the end of its usable life. It is recommended to replace the old battery with a new one.  Notes about Using the Battery Pack  Only use a designated battery pack.  Only use the designated battery charging method.  You cannot use a USB cable other than the designated USB cable.  Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot environment (under direct sunlight, in a car, etc.).  Do not use a battery pack that has been dropped or subjected to a shock in some other way.  Do not disassemble or modify the battery pack. Notes about the Battery Pack
 Do not short the terminals of the battery pack or get it wet.  Do not place the battery pack in a bag with a small metal object (such as a key).  If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result.  Notes about Storing the Battery Pack  The characteristics of the battery pack may degrade if you store it in a full-charged state for a long period of time. If you do not intend to use the battery pack for a while, store it in approx. 50%-charged state.  If you do not intend to use the battery pack for a long time, be sure to remove it from the printer.  Keep the battery out of the reach of children. In addition, be careful that children do not remove the battery.  Store the battery pack in a cool place. * We recommend that you store the battery pack in a dry area with an ambient temperature of 15 to 25 ºC. * Avoid storing the battery in locations with high or extremely low temperatures.  Battery Disposal and Recycling A battery pack is used to power this device. Since the disposal process of batteries varies from country to country, refer to the appropriate measures mandating the disposal method of the country in which this device is used. To prevent unrecoverable damage to the battery, keep in your mind the following guidelines. - If the battery pack is not in use for a long time, please remove it after charging up to 50%. During storage, please charge the battery pack up to 50% every 3 months. - When power is low, battery should be charged in time. - If the printer automatically power down because of low power, be sure to charge the battery in 15 days. < For U.S.A. and Canada > Lithium-Ion batteries are recyclable. You can help preserve our environment by returning your used rechargeable batteries to the collection and recycling location nearest you. For more information regarding recycling of rechargeable batteries, call toll free 1-800-822-8837, or visit http://www.rbrc.org/
2.2 Bluetooth 2.2.1 Pairing 1. Press and hold MODE button for approx. 2 seconds, and printer is turned on. Then, it is ready to pair with another Bluetooth device. 2. Select the device name and enter the PIN code as shown below. PIN: 1234 (default) Device name: “STAR L300-XXXXX”(default) (XXXXX is the last digits of the Product Serial Number. The device name displayed during pairing varies depending on the product. It can be checked from the [BD Name] that is printed when printer self-printing is performed (power is turned ON while depressing the FEED button). Notes: 1.SM-L300 has two Bluetooth modes: a) One is Bluetooth Ver3.0 with PIN for Android or Windows system. PIN and Device name can be changed through Star Utility. To obtain this utility, please contact with your dealer. b) Another is Bluetooth 4.0(BLE) without PIN for iOS system. 2.SM-L300 changes the Bluetooth mode automatically by host system. 3.Pairing sets one by one in order, otherwise it can‘t figure out which one succeeds in pairing. You can test the connectivity with a host device by using Star IO SDK Application which is available on Apple Store and Google play. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Star is under license.(Design and specifications subject to change without notice.)
2.3 Loading Paper 2.3.1 De-curl Setting This function is to make the receipts straight. It can set ON or OFF by de-curl switching lever. (*Default: OFF) Notes: Be careful not to forcibly pull or push the de-curl mechanism part. The decal mechanism part may become damaged if strong force is applied. 1. Press the cover open button to open the printer cover. De-curl mechanism part De-curl Switching Lever
2. The de-curl switching lever is set to OFF by default, and you need to be set to ON if you would like to use this function. (Receipt paper/Label paper/Linerless Label paper) (Receipt paper only) 3. Set the de-curl switching lever to OFF when label paper or lineress label paper is used. Note: If the paper thickness of the receipt is out of specification, it may cause a paper feed failure. In that case, please set the de-curl switching lever to OFF. OFF (default) ON
2.3.2 Paper Guide Adjustment Press and hold the paper guide button, push the paper guide so that it can be moved to adjusted and fixed the paper roll. *Example: When using a width 58mm roll paper, press and hold the paper guide button, push the paper guide to the position of 58 so that it can be adjusted and fixed the width 58mm roll paper. Paper Guide Button
2.3.3 Loading paper to the printer Refer to Section 5 “Paper”, to select roll paper that conforms to the specifications. 1. Press the cover open button to open the printer cover. 2. Load the roll paper in the orientation shown in the figure below. 3. Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to close it firmly. When you close the printer cover, make sure that it is closed on both sides. 4. Use the tear bar to cut the extra paper.
Caution Symbol This symbol is placed near the thermal head to indicate that it may be hot. Never touch the thermal head immediately after the printer has been used. Also, even when the thermal head is not hot, do not touch it, because static electricity can damage the devices inside the thermal head. WARNING 1) Do not touch the tear bar. • There is a tear bar inside the paper outlet slot. You could neither put your hand in the paper outlet slot while printing is in progress nor put your hand into the outlet even when printing is not in progress. • The paper cover can be opened when replacing the paper. However, since the tear bar is on the inside of the paper cover, be careful not to place your face or hands too close to the tear bar. 2) During and immediately after printing, the area around the thermal head is very hot. Do not touch it, as you could be burned. CAUTION When ERROR lamp is flashing, please make sure the cover is closed correctly. If it’s not, open the cover and close it correctly. When the paper is jammed, be sure to open the printer cover before removing the jammed paper. Do not under any circumstances try to pull out the jammed paper forcefully while the printer cover is closed, doing so may damage parts of the printer.
2.4 Belt Clip 2.4.1 Attaching to the Printer Follow the procedure below to attach the belt clip to the printer. 1. Make sure that you are attaching the belt clip in the right orientation, then turn the screw that comes with the belt clip into the designated screw hole to attach the belt clip to the printer. Use a straight slot screw driver to firmly screw in the screw hole. 2.4.2 Using the Belt Clip When the printer is attached to your belt, you can use it like the picture below. Note: Be careful not to drop when use a belt clip. Velcro be securely fixed. Hold the printer firmly with your hand when you swipe a magnetic stripe card or cut paper. If it is not held firmly, you may fail to read card data or cannot cut paper smoothly with the tear bar.
3. Control Panel & Buzzer 3.1 Button 1) MODE Button: Pressing and holding the MODE button for 2 seconds or more will turn the power on or off. 2) FEED Button : When the printer is on, paper can be fed manually by pressing and holding the FEED button for more than one second.  Pressing and holding MODE & FEED buttons for 5 seconds will put the printer into Memory Switch Setting mode. The MODE button can now be used to change Printer MODE status visible on the LCD screen for fast configuration . (Please refer to 3.4 Memory Switch Settings for details about mode conversion.)
3.2 LED & LCD Display / Error 3.2.1 LED & LCD Display Table1-1 Status Action Lamp LCD LCD back Light, [Discription] Buzzer Power (Green) Error (Red) Printer Initialization(Power On) ON OFF Backlight ON [Printer Status:Online] Beep (A->B->C) Power OFF USB Cable is not connected OFF OFF Backlight OFF Beep (D->E->F) USB Cable is connected Battery Full OFF OFF Backlight OFF Battery Empty Flashing OFF Backlight OFF On-Line (Idle) Bluetooth (COM) USB Cable is not connected Bluetooth connected ON OFF Backlight ON Maintain the original state Bluetooth Icon ON Nothing Bluetooth disconnected ON OFF Backlight ON maintain the original state Bluetooth Icon OFF Nothing Stand-by 1sec Flashing OFF Backlight OFF Nothing Return from Stand-by ON OFF Backlight ON maintain the original state Nothing USB USB Cable is connected Normal Battery Full ON OFF Backlight ON maintain the original state Battery Icon Battery Full Icon Nothing Battery is not Full 600ms Flashing OFF Backlight ON maintain the original state Battery Icon Charge Icon Beep (G) Stand-by 1sec Flashing OFF Backlight OFF Nothing Return from Stand-by ON OFF Backlight ON maintain the original state Nothing Taking off cable Normal Battery Full ON OFF Backlight ON maintain the original state Battery Icon Battery Full Icon Nothing
Table1-2 Status Action Lamp LCD LCD back Light, [Discription] Buzzer Power (Green) Error (Red) On-Line (Idle) USB Taking off cable Battery is not Full 600ms Flashing =>ON OFF Backlight ON maintain the original state Battery Icon Charge Icon Beep (G->G->G) Stand-by 1sec Flashing OFF Backlight OFF Nothing Return from Stand-by ON OFF Backlight ON maintain the original state Nothing MSR Mode Waiting for swiping ON OFF Backlight ON [] Nothing Stand-by ON OFF Backlight ON maintain the original state Nothing Succeeded decoding ON OFF Backlight ON maintain the original state Beep (G) Failed decoding ON OFF Backlight ON maintain the original state Beep (G->G->G) Receiving Data Printing Data (Including busy state) ON OFF Backlight ON [Printing…] Nothing Other ON OFF Backlight ON maintain the original state Nothing Menu Operation Mode Enter Menu Operation Mode ON OFF Backlight ON [Enter Menu Mode] Beep (G-.G) While Menu Operation Mode Backlight ON maintain the original state When push the button Beep(G) Get out Menu Operation Mode Backlight ON maintain the original state Nothing Self Test Printing Before printing ON OFF Backlight ON [Press Feed To Print] Nothing While printing Backlight ON [Printing…] Nothing After printing Backlight ON Self test menu Nothing MSR Reading MSR Online ON OFF Backlight ON [Please Swipe Card] Nothing Error ON Flashing Backlight ON [Printer not ready...] Nothing Succeeded decoding ON OFF Backlight ON [Please Swipe Card] Beep (G) Failed decoding Backlight ON [Please Swipe Card] Beep (G-G)
Table1-3 Status Action Lamp LCD LCD back Light, [Discription] Buzzer Power (Green) Error (Red) MSR Injecting key Online ON OFF Backlight ON [Please Inject Key...] Nothing Succeeded key injection Backlight ON [Key Injection:Success] Beep (G) Failed key injection Backlight ON [Key Injection:Error] Beep (G-G) Hex Dump Mode ON OFF Backlight ON [Hex Dump Mode] Nothing Self Test Printing at the button operation While printing ON OFF Backlight ON [Printing…] Nothing After printing Backlight ON maintain the original state Nothing Writing Firmware Enter Writing Mode ON OFF Backlight OFF Nothing While Writing Backlight OFF Nothing Finish Writing Backlight OFF (Power is also OFF) Nothing Notes: a) Bluetooth Status icon, Battery status icon and Roll paper Status Icon are always displayed on LCD when Blacklight is ON. b) Buzzer sound frequency or pattern A : 530Hz/192msec E : 667Hz/96msec B : 670Hz/192msec F : 537Hz/96msec C : 800Hz/192msec G : 800Hz/96msec D : 800Hz/96msec  Bluetooth Status Icon: Icon Bluetooth Status No Bluetooth connection Bluetooth connection  Battery Status Icon:
Icon Battery Status and Voltage Empty 7.2~7.4V The remaining battery power is extremely low *Less than 7.2V Please turn off the printer 1 bar 7.4~7.5V The remaining battery power is low. Please charge the battery pack 2 bars 7.5~7.6V 3 bars 7.6~7.9V 4 bars 7.9~8.4V There is sufficient remaining battery power Charging  Roll Paper Status Icon: Icon Roll Paper Status With receipt paper Without paper Thermal paper with BM backside Label paper with gap 3.2.2 LED & LCD Display for Error
Status Action Lamp LCD LCD back Light, [Discription] Buzzer Power (Green) Error (Red) Error Recoverable Error *Buffer is cleared. No paper error Happened ON Flashing Backlight ON [Printer Status:Out of Paper] Roll paper Icon without paper Beep (G->G) Recovered ON OFF Backlight ON [Printer Status:Online] Roll paper Icon maintain the original state Beep (G) Cover open error Happened ON Flashing Backlight ON [Printer Status:Cover Open] Beep (G->G) Recovered ON Depend on paper Flashing or OFF Backlight ON maintain the original state Beep (G) Black Mark Sensor error ON Flashing Backlight ON [Printer Status: Black Mark Error] Beep (G->G) Gap Sensor error (Transmissive Sensor error) ON Flashing Backlight ON [Printer Status: Gap Sensor Error] Beep (G->G) Auto Recoverable Error Heat Protection of Thermal Printer Head Happened ON Flashing Backlight ON [TPH Thermistor detecting] Nothing Recovered ON OFF Backlight ON [TPH Thermistor detecting] Nothing Unrecoverable Error MSR error ON Flashing Backlight ON [Printer Status:MSR Error] Beep (G->G->G) Black Mark Sensor Adjustment error ON Flashing Backlight ON [Printer Status:BM Adjust Error] Beep (G->G->G) Gap Sensor Adjustment error (Transmissive Sensor Adjustment error) ON Flashing Backlight ON [Printer Status:Gap Adjust Error] Beep (G->G->G) Thermal Head Thermister error ON Flashing Backlight ON [Printer Status:ThermalHead[Error] Beep (G->G->G) Printer Internal Thermister error ON Flashing Backlight ON [Printer Status:Priter Error] Beep (G->G->G) Notes: a) Bluetooth Status icon, Battery status icon and Roll paper Status Icon are always displayed on LCD when Blacklight is ON. b) Buzzer sound frequency or pattern
A : 530Hz/192msec E : 667Hz/96msec B : 670Hz/192msec F : 537Hz/96msec C : 800Hz/192msec G : 800Hz/96msec D : 800Hz/96msec
3.3 Self Test You can use self test to check the printer’s settings. Before you start the self test, make sure that roll paper has been properly loaded into the printer. 3.3.1 Self Test Procedure 1) Turn on the power while holding down FEED button. 2) The printer will print the current printer status, including the firmware version, communication mode, print settings and QR code that links to the users Manual Download site. 3) The self test will finish automatically. The printer will be ready to receive data after the self test finishes. 3.3.2 Printing the Bluetooth Device Name and MAC Address 1) Follow the procedure in section 3.3.1 to perform a self test. 2) Before the self test finishes, press and hold FEED and MODE at the same time. 3) The printer will print the Bluetooth device name and MAC address.
3.4 Memory Switch Settings (Using Buttons On the Printer) Change the memory switch by following operations. 1. Press and hold MODE button for approx. 2 seconds, and printer is turned on. 2. To put the printer into Memory Switch Setting mode, press and hold both the MODE & FEED buttons for 5 seconds. After printer displays “Enter Menu Mode”, you can configure the settings, release the buttons after you surely confirm the screen display “Enter Menu Mode”, to get a printer into the setting mode. 3. To switch the Menu and option parameter , or return to the previous menu, press MODE button. 4. To move the cursor(“_”), entry the printer mode, or confirm the new setting, press FEED button. CAUTION Before changing the memory switch settings, make sure that the communication with a host device is disconnected. When the printer is under the Bluetooth communication with a host device, it cannot enter the Memory Switch Setting mode.
Example When you want to change the settings of the printer mode as shown below, Item Factory Setting Configuration Example 1 Density 0(Medium) 1(Low) 2 Standby Time 0060(Sec) 0080(Sec) 3 Auto Off Time 0(Invalid) 1000(Min) 4 Smart Power 0(Disable) 0(Disable) 5 Paper Type 0(Receipt) 2(BM(2inch)) 6 Factory Reset 0(N) 0(N) 7 Password 0000 2222  Press and hold the MODE & FEED buttons for 5 seconds. → You will see present “Enter Menu Mode” in the LCD. Press the MODE button once to switch the menu item. Display: 1 Self Test →2 System Setting  Press the FEED button once to get into the System Setting menu. → You will see present “Input Password 0000” in the LCD. → Press FEED button to move cursor(“_”), press MODE button to switch the number (0~9). Password: 0000(default) → Press and hold the FEED button for 2 seconds to get into the menu. Display: 1 Density 2 Standby Time 3 Auto Off Time 4 Smart Power 5 Paper Type 6 Factory Reset 7 Password 8 Previous Menu
 Press MODE button to switch the menu item, then press the FEED button once to enter the menu. → Press the FEED button once to get into the Density menu. Display: Density: 0-Medium 1-Low 2-High 3-Special 0 → Press the MODE button once to input the number 1, then press and hold FEED button to confirm the new setting and return to the previous menu. (The density has set to Low) 0(Medium) → 1(Low)  Press the MODE button once to switch the menu item--Standby Time. → Press the FEED button once to get into the menu. Display: Standby Time: [0010-9999(Sec)] 0060 → Press the FEED button twice to move cursor(“-”), then press the MODE button twice to input the number: 8, finally press and hold FEED button to confirm the new setting and return to the previous menu. (The standby time has set to 80 seconds) 0060(Sec) →0080(Sec) When set the parameter to 0000, the standby time becomes invalid. If set the parameter to 0001~ 0009, a buzzer beeps, so do not set it.  Press the MODE button twice to switch the menu item--Auto Off Time. → Press the FEED button once to get into the menu. Display: Auto Off Time: [0000-9999(Min)] 0000 → Press the MODE button once to input the number on : 1, then press and hold FEED button to confirm the new setting and return to previous menu. (The auto off time has set to 1000 minutes) 0000(Min) →1000(Min) When set the parameter to 0000, the auto off time becomes invalid.
Press the MODE button 3 times to switch the menu item--Smart Power. → Press the FEED button once to get into the menu. Display: Smart Power 0-Disable 1-Enable 0 → Press the MODE button once to input the number on : 1, then press and hold FEED button to confirm the new setting and return to previous menu.  Press the MODE button 4 times to switch the menu item--Paper Type. → Press the FEED button once to get into the menu. Display: 0-Receipt 1-BM(3inch) 2-BM(2inch) 3-BM(Center) 4-Label 0 → Press the MODE button twice to input the number:2, then press and hold FEED button to confirm the new setting and return to the previous menu. (The paper type has set to BM(2inch)) 0(Receipt) →2(BM(2inch))  Press the MODE button 5 times to switch the menu item--Factory Reset. → Press the FEED button once to get into the menu. Display: 0-N 1-Y 0 → When the setting does not need to be reset, press and hold FEED button to return to the previous menu.
Press the MODE button 6 times to switch the menu item--Password. → Press the FEED button once to get into the menu. Display: Input New Password: 0000 → Press the MODE button twice to input the number: 2, then press FEED button once to move cursor (“-”), press the MODE button twice to input the number: 2, repeat the above steps to input the number “2222”, finally press and hold FEED button to confirm the new setting and return to the previous menu. (The Password has set to 2222) 0000→2222  Press the MODE button 7 times to switch the menu item--Previous Menu. → Press the FEED button once to return to the previous menu. Display: 1 Self Test 2 System Setting 3 Exit Menu  Press the FEED button once to enter the menu item--Self Test. Display: 1 Print 2 MSR 3 MSR Key Injection 4 Hex Dump Mode 5 Previous Menu → Press the FEED button once, you will see present “Press Feed To Print” in the LCD, press FEED button, the new settings will be printed. * “2 MSR” and “3 MSR Key Injection” are function of MSR model only. If the settings were not configured correctly, follow the above procedure to configure the settings again.
Memory Switch Setting Table First-level menu Second-level menu Third-level menu Fourth-level menu Default 1 Self Test 1 Print Press Feed To Print -- -- 2 MSR MSR SELF TEST Please Swipe Card -- 3 MSR Key Injection*1 MSR Key Injection Please Inject Key - 4 Hex Dump Mode*1 Hex Dump Mode -- -- 5 Previous Menu -- -- -- 2 System Setting Input Password: 0000 1 Density 0-Medium 1-Low 2-High 3-Special -- Medium 2 Standby Time Standby Time: [0010-9999(Sec)] -- 60 Seconds 3 Auto Off Time Auto Off Time: [0001-9999(Min)] -- 0000 4 Smart Power Smart Power 0-Disable 1-Enable -- 0 5 Paper Type 0-Receipt 1-BM(3inch) 2-BM(2inch) 3-BM(Center) 4-Label -- Receipt 6 Factory Reset 0-N 1-Y -- N 7 Password Input New Password: 0000 -- 0000 8 Previous Menu -- -- -- 3 Exit Menu -- -- -- *1) “2 MSR” and “3 MSR Key Injection” are function of MSR model only.
3.5 Hex Dump Mode All data sent from a host device is printed by hexadecimal codes. This mode can be used to check if a program to be sent to the printer is coded correctly. Example  Press and hold the MODE & FEED buttons for 5 seconds. →You will see present “Enter Menu Mode” in the LCD.  Press the FEED button once to enter the menu item--Self Test. Display: 1 Print 2 MSR 3 MSR Key Injection 4 Hex Dump Mode 5 Previous Menu  Press the MODE button 3 times to switch the menu item--Hex Dump Mode. →Press the FEED button once, you will see present “Hex Dump Mode” in the LCD. * “2 MSR” and “3 MSR Key Injection” are function of MSR model only. Notes: It will be limitations such as it cannot return the status.
3.6 Instruction for Power Management The printer in the Standby(Sleep) Mode will recover to the Print Ready Mode when receiving print data or button operations. Press the FEED button or the MODE button and confirm that the Power lamp (Green LED) is turned on. When the Power lamp is not turned on, it is possible that the printer is turned off by the Power OFF mode. In this case, turn the printer on manually. 3.6.1 Standby Time Display on LCD is disappeared when a setting time has passed.(0010-9999 sec) 3.6.2 Auto-Off Time The power is turn off when a setting time has passed.(0001-9999 min) 3.6.3 Smart Power Option The smart power option is a function to turn on the printer when it is supplied the power. When the printer is turned off, upon being powered, it will automatically turn on. Please press and hold the MODE button to turn off the printer when it is supplied the power. <If AUTO OFF is enabled> If the smart power option is enabled and printer is turned on and powered, AUTO OFF function will be disabled. In this case, AUTO OFF function will be enabled after power is interrupted. For instance, if AUTO OFF is set to 10 minutes and, The smart power option enabled, printer turned on and powered, then printer will NOT be turned off after 10 minutes. The smart power option enabled, printer turned on and NOT powered, then printer will be turned off after 10 minutes.
Event Status Event1 Event2 Event3 Event4 Powered Powered Interrupted Auto Power OFF Time out Charging completed Condition 1 Turned OFF No charging Turn ON (Auto) Start charging N/A N/A N/A Condition 2 Turned OFF Charging N/A Turn OFF No charging N/A Turn OFF Charging Condition 3 Turned ON No charging Turn ON (Auto) Start charging N/A Turn OFF No charging N/A Condition 4 Turned ON Charging N/A Turn ON No charging Turn ON Charging Turn ON Charging
4. Magnetic Card Reader (For MSR model only) Please keep the following points in mind when reading a card.  Swipe the card with its magnetic stripe side towards the printer.  Hold the card in the center and swipe it straight at a steady speed in the directions of arrows. You can swipe the card in either direction to read the data. Be sure to hold the printer firmly with your hand while swiping.  Pay attention to the hand you hold the printer, you finger should not touch the cover of the MSR slot, if not, the card cannot be read properly. (See correct example on Figure 4-2) If you hold the corner of the card, it is difficult to swipe it straight so that you may fail to read the card data. So hold the card in the center when you swipe the card. Figure 4-1 Figure 4-2  A buzzer will sound once when a card is successfully read, and you will see present “MSR read success” in the LCD.  When the printer fails to read the card, the buzzer will sound three times and you will see present ”MSR read failure” in the LCD. Please check the orientation of the card, and slide it through the reader slot again. Note: 1. Swiping JIS card is also under MSR mode. 2. JIS card operation is same as MSR card operation.
 Correct example: Incorrect example: To grasp a magnetic card To move a magnetic card . If you grasp the front/rear part of a card and move it through the MSR slot,the front /rear part is loose and a read error occurs. If you insert a card tilted upward/downward into the MSR slot,the card does not move horizontally and a read error occurs. If you extract a card at the end of the MSR slot by lifting up or lowering down,the card is not maintained and a read error occurs. If you insert a card into the middle part of the MSR card ,the card is not read correctly and read error occurs,or if you move the card back or forth by force after inserting into the MSR slot,the card is not read correctly and a read error occurs. Make sure the magnetic stripe is towards to the magnetic head. Hold the card in the center as illustrated below and swipe it straight at a steady speed in the direction of arrows.
5. Paper 5.1 Paper Specification  Receipt thermal Paper Paper Width(W1) 39.5±0.5mm to 79.5±0.5mm (2mm pitch) Paper Thickness 53μm to 85μm Roll Paper Diameter 12±1mm≤Ø≤18±1mm Recording side Outside of roll Maximum Roll Diameter (D) Ø57 mm Curling dimension (W2) 40+0.5-1 to 80+0.5-1 mm Axial Inner diameter Ø12±1 mm Outer diameter Ø18±1 mm NOTES: Do not use roll paper whose end is glued to its core, because the printer will be unable to properly detect the end of the paper. Also, we recommend that you use roll paper that has a roll end mark at its end. (1)Operating a) Temperature : 0 to 50 degrees b) Humidity : 20 to 85 % RH (Must be no condensation) *1 The combination of 50 degrees and 85% RH (No condensation) is considered the worst value regarding high temperature and humidity. A higher humidity level higher than 80% combined with a higher temperature can cause a problem if over a prolonged period of time (more than 4 hours). (2)Transport / Storage a) Temperature : -20 to 70 degrees b) Humidity : 5 to 95 % RH (No condensation) *1 This is a recommended storage range for temperature and humidity. However, the storage condition could be the same as the operating condition provided the recommended humidity level is not exceeded over a prolonged period of time (more than 4 hours). If the storage condition does exceed the 4 hour period at the higher temperature/humidity condition, we would recommend the rolls be in operating ambient conditions for two hours to acclimate to the normal operating range.
 Label Paper Paper Width 39.5±0.5mm to 79.5±0.5mm (2mm pitch) Paper Thickness Max. 150μm Roll Paper Diameter 25.4±1mm≤Ø≤30±1mm Maximum Roll Diameter (D) Ø57 mm Curling dimension (W2) 40+0.5-1 to 80+0.5-1 mm Axial Inner diameter Min Ø25.4±1 Outer diameter Min Ø30±1 (1)Operating a) Temperature : 0 to 50 degrees b) Humidity : 20 to 85 % RH (Must be no condensation) *1 The combination of 50 degrees and 85% RH (No condensation) is considered the worst value regarding high temperature and humidity. A higher humidity level higher than 80% combined with a higher temperature can cause a problem if over a prolonged period of time (more than 4 hours). (2)Transport / Storage a) Temperature : -20 to 70 degrees b) Humidity : 5 to 95 % RH (No condensation) *1 This is a recommended storage range for temperature and humidity. However, the storage condition could be the same as the operating condition provided the recommended humidity level is not exceeded over a prolonged period of time (more than 4 hours). If the storage condition does exceed the 4 hour period at the higher temperature/humidity condition, we would recommend the rolls be in operating ambient conditions for two hours to acclimate to the normal operating range.
 Linerless Label Paper Paper Width 39.5±0.5mm to 79.5±0.5mm (2mm pitch) Paper Thickness 86μm Roll Paper Diameter 12.7±1mm≤Ø≤18±1mm Maximum Roll Diameter (D) Ø57 mm Curling dimension (W2) 40+0.5-1 to 80+0.5-1 mm Axial Inner diameter Min Ø12.7±1 Outer diameter Min Ø18±1 (1)Operating a) Temperature : 0 to 45 degrees b) Humidity : 20 to 80 % RH (Must be no condensation) *1 The combination of 45 degrees and 80% RH (No condensation) is considered the worst value regarding high temperature and humidity. A higher humidity level higher than 80% combined with a higher temperature can cause a problem if over a prolonged period of time (more than 4 hours). (2)Transport / Storage a) Temperature : 0 to 30 degrees b) Humidity : 45 to 65 % RH (No condensation) *1 This is a recommended storage range for temperature and humidity. However, the storage condition could be the same as the operating condition provided the recommended humidity level is not exceeded over a prolonged period of time (more than 4 hours). If the storage condition does exceed the 4 hour period at the higher temperature/humidity condition, we would recommend the rolls be in operating ambient conditions for two hours to acclimate to the normal operating range.
5.2 Recommended Paper  Receipt Paper Manufacturer Product Name Recommended density Mitsubishi Paper Mills Limited P220AG MID Appvion, Inc Alpha 400-2.1 MID Oji Paper Co., Ltd. FD200 MID Oji Paper Co., Ltd. PD450 MID Oji Paper Co., Ltd. PD160R-63 MID  Label Paper Manufacturer Product Name Recommended density RICHO 150PSMW High UPM DT80W High  Linerless Label Paper Manufacturer Product Name Recommended density MAXStick MAXStick PLUSD High CAUTION: Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal print head life. Please use at a room temperature if you want to set the print density to “Special”. Some types of the paper are not suitable for use in low-temperature environment. 5.3 Printing Range
5.3.1 Receipt (thermal) Paper Notes: The above is a view of the factory. Otherwise, please adjust by customers. For details about how to customize printing region settings, see section 8 “Memory Switch Specifications”. 5.3.2 Label Paper CAUTION 1) Do not use roll paper whose end is glued to its core, because the printer will be unable to properly detect the end of the paper. Also, we recommend that you use roll paper that has a roll end mark at its end. 2) Chemicals and oil may cause the roll paper to change color or cause the printed characters to become lighter. 3) Please be aware that the roll paper can be affected by heat, humidity, and direct sunlight. 4) The roll paper may change color if you scratch it with your fingernail, a hard piece of metal, etc. 5) Please use Star recommended Label Paper. A Label Paper or roll paper whose end has been glued by tape or adhesive to the core may result in the printer being unable to properly detect the end of the paper or may cause damage to the mechanism, voiding the warranty.
5.4 Specification of Black Mark SM-L300 supports black mark on both sides of the paper and the specification of black mark is illustrated by the following image. Black Mark Density : Black mark of Minimum 0.8 PCS. 5.4.1 Receipt Paper Note: There is a possibility of Black Mark malfunction. Please contact the dealer when you would like to preprint paper.
5.4.2 Label Paper Notes : 1. It should be set by the memory switch with the panel operation 2. The left side of black mark sensor is also supported in case of the special paper. 5.5 Specifications of LABEL GAP Label Gap Variability
6. General Specification Table 6-1 General Specification (1/2) Item Specifications Printing Printing Method Direct line thermal printing Resolution 203dpi (8dots/mm) Printing Speed Max.65mm/s Valid Printing Width Max.72mm Interface Bluetooth Specification Communication Bluetooth Ver 3.0/4.0 [BLE] Dual Mode Frequency Range 2.4GHz ISM-band Data Transmission Rate 115200bps adjustable Data Bit 8 data bit fixed Parity Bit No parity fixed Stop Bit 1 stop bit fixed SSP Compatible USB Micro-USB Power Saving Stand-by YES Character Set Font Alphanumeric: 9x17, 9x24, 12x24 dots Kanji: 24x24 dots Barcode Symbologies 1D UPC-A, UPC-E, JAN/EAN8, JAN/EAN13, CODE39, ITF, CODE128, CODE93, CODABAR(NW-7), GS1-128, GS1 Omnidirectional, GS1 Truncated, GS1 Limited, GS1 Expanded 2D QR code(Support 15mm), PDF417, GS1 Stacked, GS1 Stacked Omnidirectional, GS1 Expanded Stacked, GS1 Composite Symbols Graphics Support bitmap printing with different density and user defined bitmap printing (Max. 512K for total) Detection Sensors Cover open sensor, Paper end sensor, Black mark sensor, Transmissive sensor(Label Gap sensor), Thermal head thermister, Printer internal thermister LED Power Lamp Green Error Lamp Red Drop resistance 1.2m
Table 6-1 General Specification (Continued) (2/2) *1) Please refer to 5.1 for the linerless label paper. Notes: 1. The periodic maintenance is required for use of linerless label paper. 2. The barcode print quality largely depends on the color characteristics of the thermal paper, the environment (such as temperature and humidity) of the printer location, the print density, and print speed settings. 3. When you read the printed barcodes using a scanner or other type of device, it is strongly recommended that you evaluate the data scanning quality beforehand. Item Parameter Charging USB charge Output DC 5V 1.0A, time required for full charge: 5 to 6h Power Supply Battery 2000mA 7.4V rechargeable battery pack Battery Operating Time TBD LCD 128 x 64 dots with Blue Backlight MSR (Single Head) MSR model only Format ISO 7810, ISO 7811, ISO7812 1st, 2nd and 3rd Track/ JISII Track Reading Security AES or 3DES encryption. DUKPT Key Management Enviromental Requirements *1 Operating Condition 0°C to 50°C, 20% to 85%RH (no condensation) Storage Condition 0°C to 30°C, 45% to 65%RH (no condensation) Physical Characteristics Dimension SM-L300:119.1(W) x 146.4(H) x 69.0(D) mm SM-L304:119.1(W) x 150.8(H) x 69.0(D) mm Weight SM-L300:540g (including battery pack) SM-L304:552g (including battery pack) Reliability TPH 50km(not more than 12.5% printing density)/100 million pulses (Linerless = 10 km) Software Emulation StarPRNT mode
 Dimensions  SM-L300 ・External Dimension: 119.1mm (W) x 146.4mm(H) x 69.0mm (D) ・Weight : 540g (including battery pack) ・Body Color : Black  SM-L304
・External Dimension: 119.1mm(W) x 150.8mm(H) x 69.0mm(D) ・Weight : 552g (including battery pack) ・Body Color : Black 7. Detailed Specification
Item Specification Hardware Specification MCU: 32bits RISC, FLASH : 256K bytes, RAM: 48K bytes Clock frequency of MCP 72MHz Refer to “10.2 Bluetooth” for the detail specifications of Bluetooth.
8. Memory Switch Specifications The MSW settings are loaded when the power is turned on or when the printer is reset. If these settings are changed, they are made valid only after the printer is turned on or reset. Flash memory has a limit life for writing data. Do not apply this command for every single receipt. The following describes memory switch specifications. MSW0 bit Function OFF/“0” ON/“1” Note F E D C B A 9 8 7 6 5 SHIFT-JIS mode Enable Disable 4 Destination SBCS(1byte) DBCS(2byte) 3 2 1 0
MSW1 bit Function OFF/“0” ON/“1” Note F E D Top Search (Refer to below) *2 C Top Search (Refer to below) *2 B A 9 8 7 6 5 4 Zero style Normal Slashed 3 International Character (Refer to below) *1 2 International Character (Refer to below) *1 1 International Character (Refer to below) *1 0 International Character (Refer to below) *1 *1) International Character n MSW1-3 MSW1-2 MSW1-1 MSW1-0 International Character “0” 0 0 0 0 USA “1” 0 0 0 1 France “2” 0 0 1 0 Germany “3” 0 0 1 1 UK “4” 0 1 0 0 Denmark 1 “5” 0 1 0 1 Sweden “6” 0 1 1 0 Italy “7” 0 1 1 1 Spain 1 “8” 1 0 0 0 Japan “9” 1 0 0 1 Norway “A” 1 0 1 0 Denmark 2 “B” 1 0 1 1 Spain 2 “C” 1 1 0 0 Latin America “D” 1 1 0 1 Korea “E” 1 1 1 0 Ireland “F” 1 1 1 1 Legal The international character setting for DBCS (Japan) is fixed at n = 8 (Japan). The international character setting for DBCS (Korea) is fixed at n = 13 (Korea).
*2) Top Search (in Black Mark mode and Label mode ) N MSW1-D MSW1-C Top Search Power On Cover Close “0” 0 0 Not execute Detect Black Mark “1” 0 1 Detect Black Mark Detect Black Mark “2” - - - - “3” 1 1 Detect Black Mark Detect Black Mark MSW2
bit Function OFF/“0” ON/“1” Note F E D C B A 9 8 7 6 5 4 3 2 Print Density (Refer to below) *1 1 Print Density (Refer to below) *1 0 Print Density (Refer to below) *1 *1) Print Density n MSW2-2 MSW2-1 MSW2-0 Print Density “0” 0 0 0 Medium Density “1” 0 0 1 Low Density “2” 0 1 0 High Density “3” 0 1 1 Special Density
MSW3 bit Function OFF/ “0” ON/“1” Note F Code Page (Refer to below) *2 E Code Page (Refer to below) *2 D Code Page (Refer to below) *2 C Code Page (Refer to below) *2 B Code Page (Refer to below) *2 A Code Page (Refer to below) *2 9 Code Page (Refer to below) *2 8 Code Page (Refer to below) *2 7 6 5 Kanji Character Spacing (Refer to below) *1 4 ANK Character Spacing (Refer to below) *1 3 2 1 0 Line Spacing 4mm 3mm *1 Character Spacing < SBCS > MSW3-4 Character Character Size (Font + Right Space) 0 ANK 12(12+0)dot 1 ANK 15(12+3)dot < Japanese Kanji and DBCS > MSW3-5 Character Character Size (Left Space + Font + Right Space) 0 Full Size Kanji 26(1+24+1)dot Half Size Kanji 13(0+12+1)dot 1 Full Size Kanji 30(3+24+3)dot Half Size Kanji 15(1+12+2)dot MSW3-4 Character Character Size (Font + Right Space) 0 ANK 12(12+0)dot 1 ANK 15(12+3)dot < Hangle or Chinese or Taiwan BIG5 and DBCS > MSW3-5 Character Character Size (Left Space + Font + Right Space) 0 Kanji 26(1+24+1)dot 1 Kanji 30(3+24+3)dot MSW3-4 Character Character Size (Font + Right Space)
0 ANK 13(12+1)dot 1 ANK 15(12+3)dot *2) Code Page n MSW3-F MSW3-E MSW3-D MSW3-C MSW3-B MSW3-A MSW3-9 MSW3-8 Character Table “00 0 0 0 0 0 0 0 0 Normal* “01 0 0 0 0 0 0 0 1 CodePage437 (USA,Std. Europe) “02 0 0 0 0 0 0 1 0 Katakana “03 0 0 0 0 0 0 1 1 CodePage437 (USA,Std. Europe) “04 0 0 0 0 0 1 0 0 Codepage 858 (Multilingual) “05 0 0 0 0 0 1 0 1 Codepage 852 (Latin-2) “06 0 0 0 0 0 1 1 0 Codepage 860 (Portuguese) “07 0 0 0 0 0 1 1 1 Codepage 861 (Icelandic) “08 0 0 0 0 1 0 0 0 Codepage 863 (Canadian French) “09 0 0 0 0 1 0 0 1 Codepage 865 (Nordic) “0A 0 0 0 0 1 0 1 0 Codepage 866 (Cyrillic Russian) “0B 0 0 0 0 1 0 1 1 Codepage 855 (Cyrillic Bulgarian) “0C 0 0 0 0 1 1 0 0 Codepage 857 (Turkey) “0D 0 0 0 0 1 1 0 1 Codepage 862 (Israel (Hebrew) ) “0E 0 0 0 0 1 1 1 0 Codepage 864 (Arabic) “0F 0 0 0 0 1 1 1 1 Codepage 737 (Greek) “10 0 0 0 1 0 0 0 0 Codepage 851 (Greek) “11” 0 0 0 1 0 0 0 1 Codepage 869 (Greek) “12 0 0 0 1 0 0 1 0 Codepage 928 (Greek) “13 0 0 0 1 0 0 1 1 Codepage 772 (Lithuanian) “14 0 0 0 1 0 1 0 0 Codepage 774 (Lithuanian) “15 0 0 0 1 0 1 0 1 Codepage 874 (Thai) “20 0 0 1 0 0 0 0 0 Codepage 1252 (Windows Latin-1) “21 0 0 1 0 0 0 0 1 Codepage 1250 (Windows Latin-2) “22 0 0 1 0 0 0 1 0 Codepage 1251 (Windows Cyrillic) “40 0 1 0 0 0 0 0 0 Codepage 3840 (IBM-Russian) “41 0 1 0 0 0 0 0 1 Codepage 3841 (Gost) “42 0 1 0 0 0 0 1 0 Codepage 3843 (Polish) “43 0 1 0 0 0 0 1 1 Codepage 3844 (CS2) “44 0 1 0 0 0 1 0 0 Codepage 3845 (Hungarian) “45 0 1 0 0 0 1 0 1 Codepage 3846 (Turkish) “46 0 1 0 0 0 1 1 0 Codepage 3847 (Brazil-ABNT) “47 0 1 0 0 0 1 1 1 Codepage 3848 (Brazil-ABICOMP) “48 0 1 0 0 1 0 0 0 Codepage 1001 (Arabic) “49 0 1 0 0 1 0 0 1 Codepage 2001 (Lithuanian-KBL) “4A 0 1 0 0 1 0 1 0 Codepage 3001 (Estonian-1) “4B 0 1 0 0 1 0 1 1 Codepage 3002 (Estonian-2) “4C 0 1 0 0 1 1 0 0 Codepage 3011 (Latvian-1) “4D 0 1 0 0 1 1 0 1 Codepage 3012 (Latvian-2) “4E 0 1 0 0 1 1 1 0 Codepage 3021 (Bulgarian)
“4F 0 1 0 0 1 1 1 1 Codepage 3041 (Maltese) “60 0 1 1 0 0 0 0 0 Thai Character Code 42 (Thai) “61 0 1 1 0 0 0 0 1 Thai Character Code 11 (Thai) “62 0 1 1 0 0 0 1 0 Thai Character Code 13 (Thai) “63 0 1 1 0 0 0 1 1 Thai Character Code 14 (Thai) “64 0 1 1 0 0 1 0 0 Thai Character Code 16 (Thai) “65 0 1 1 0 0 1 0 1 Thai Character Code 17 (Thai) “66 0 1 1 0 0 1 1 0 Thai Character Code 18 (Thai) “FF 1 1 1 1 1 1 1 1 User Setting (Blank Code Page) This function is valid when SBCS is selected. MSW4 bit Function OFF/“0” ON/“1” Note F
E D C B A 9 8 7 6 Printing Region (Refer to below) *1 5 Printing Region (Refer to below) *1 4 Printing Region (Refer to below) *1 3 Printing Region (Refer to below) *1 2 Printing Region (Refer to below) *1 1 Printing Region (Refer to below) *1 0 Printing Region (Refer to below) *1 *1)Printing Region If the value of “n” is odd, “+1” will be set. If any invalid value is set, “72mm” will be specified. n MSW4-6 MSW4-5 MSW4-4 MSW4-3 MSW4-2 MSW4-1 MSW4-0 Printing Region “00” 0 0 0 0 0 0 0 72mm (576dot) “01” 0 0 0 0 0 0 1 “02” 0 0 0 0 0 1 0 “03” 0 0 0 0 0 1 1 50.8m (406dot) “04” 0 0 0 0 1 0 0 “05” 0 0 0 0 1 0 1 : “1D” 0 0 1 1 1 0 1 “1E” 0 0 1 1 1 1 0 30mm “1F” 0 0 1 1 1 1 1 30+1mm “20” 0 1 0 0 0 0 0 32mm : “46” 1 0 0 0 1 1 0 70mm “47” 1 0 0 0 1 1 1 70+1mm “48” 1 0 0 1 0 0 0 72mm “49” 1 0 0 1 0 0 1 : “7F” 1 1 1 1 1 1 1
MSW7 bit Function OFF/“0” ON/“1” Note F E D C ASB function (Refer to below) *1 B A 9 8 NSB function (Refer to below) *1 7 6 5 4 3 2 1 0 *1)ASB/NSB function n I/F “0” “1” MSW7-C Bluetooth Disable Enable USB Enable Disable MSW7-8 Bluetooth (USB only) (USB only) USB Enable Disable
MSW9 bit Function OFF/“0” ON/“1” Note F Correction direction for printing start position Forward Reverse *1 E Correction for printing start position (Refer to below) *1 D Correction for printing start position (Refer to below) *1 C Correction for printing start position (Refer to below) *1 B Correction for printing start position (Refer to below) *1 A Correction for printing start position (Refer to below) *1 9 Correction for printing start position (Refer to below) *1 8 Correction for printing start position (Refer to below) *1 7 Correction for printing start position (Refer to below) *1 6 Correction for printing start position (Refer to below) *1 5 Correction for printing start position (Refer to below) *1 4 Correction for printing start position (Refer to below) *1 3 2 1 0 *1) Correction for printing start position Function to correct the BM detection position Correction detection (MSW9-F) Correction value(MSW9-E~MSW9-4) Correction range Forward Correction value for BM printing start position ×0.5mm 0mm~1023.5mm Reverse Correction value for BM printing start position ×0.5mm (The Maximum correction value is 10mm even if it is set more) 0mm~8mm “0” is 64 dots on the current spec. The direction Forward / Reverse can be specified by this MSW from the position of “0”.
MSWB bit Function OFF/“0” ON/“1” Note F Data timeout Enable Disable *1 E D C B A 9 8 7 6 5 <ESC><RS>a n Command Function Status transmission conditions Status transmission 4 3 2 1 0 *1) Data timeout This function is valid only when using Bluetooth I/F. MSWC
bit Function OFF/“0” ON/“1” Note F E D C B A 9 8 7 6 5 4 3 2 1 USB Serial Number Disable Enable *1 0 *1) USB Serial Number This function is valid only when using USB I/F.
MSWR bit Function OFF/“0” ON/“1” Note F E D C B A 9 8 7 6 5 4 3 2 Paper Type (Refer to below) *1 1 Paper Type (Refer to below) *1 0 Paper Type (Refer to below) *1 *1) Paper Type n MSWR-1 MSWR-0 Paper Type “0” 0 0 Receipt “1” 0 0 Black Mark (3inch) “2” 0 1 Black Mark (2inch) “3” 0 1 Black Mark (Center) “4” 1 0 Label “5” 1 0 (Reserved) “6” 1 1 (Reserved) “7” 1 1 (Reserved)
MSWS bit Function OFF/“0” ON/“1” Note F *1 E *1 D Power Down (Refer to below) *1 C Power Down (Refer to below) *1 B Power Down (Refer to below) *1 A Power Down (Refer to below) *1 9 Power Down (Refer to below) *1 8 Power Down (Refer to below) *1 7 Power Down (Refer to below) *1 6 Power Down (Refer to below) *1 5 Power Down (Refer to below) *1 4 Power Down (Refer to below) *1 3 Power Down (Refer to below) *1 2 Power Down (Refer to below) *1 1 Power Down (Refer to below) *1 0 Power Down (Refer to below) *1 *1) Power Down MSWS D C B A 9 8 7 6 5 4 3 2 1 0 Power Down 0 0 0 0 0 0 0 0 0 0 0 0 0 0 No use 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 0 1 2 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 0 1 1 3 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 1 0 0 4 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 1 0 1 5 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 1 1 0 6 Minute Power Off 0 0 0 0 0 0 0 0 0 0 0 1 1 1 7 Minute Power Off 0 0 0 0 0 0 0 0 0 0 1 0 0 0 8 Minute Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0 0 1 1 1 0 0 0 0 1 1 1 1 9999 Minute Power Off
MSWT bit Function OFF/“0” ON/“1” Note F Sleep Mode (Refer to below) *1 E Sleep Mode (Refer to below) *1 D Sleep Mode (Refer to below) *1 C Sleep Mode (Refer to below) *1 B Sleep Mode (Refer to below) *1 A Sleep Mode (Refer to below) *1 9 Sleep Mode (Refer to below) *1 8 Sleep Mode (Refer to below) *1 7 Sleep Mode (Refer to below) *1 6 Sleep Mode (Refer to below) *1 5 Sleep Mode (Refer to below) *1 4 Sleep Mode (Refer to below) *1 3 Sleep Mode (Refer to below) *1 2 Sleep Mode (Refer to below) *1 1 Sleep Mode (Refer to below) *1 0 Sleep Mode (Refer to below) *1 *1) Sleep Mode MSWT D C B A 9 8 7 6 5 4 3 2 1 0 Sleep Mode 0 0 0 0 0 0 0 0 0 0 0 0 0 0 No use 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 0 1 2 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 0 1 1 3 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 1 0 0 4 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 1 0 1 5 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 1 1 0 6 Second Sleep 0 0 0 0 0 0 0 0 0 0 0 1 1 1 7 Second Sleep 0 0 0 0 0 0 0 0 0 0 1 0 0 0 8 Second Sleep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0 0 1 1 1 0 0 0 0 1 1 1 1 9999 Second Sleep
9. How to Display the Model Name
10. Interface 10.1 USB SM-L300 printer has a USB interface for Battery charging and is connected by means of 5pin micro USB socket. In the following table, the signals present on the micro USB socket are listed. Pin Number SIGNAL 1 VBUS 2 D- 3 D+ 4 NC 5 GND  USB Cable Use the USB cable provided with the printer. (Refer to “11.3 USB Cable”.)
10.2 Bluetooth Category Specification Bluetooth Spec. Bluetooth Ver 3.0/4.0 [BLE] Dual Mode） Class2 (10m) Frequency Range 2.4GHz ISM band Data Transmission Rate 115200bps adjustable Data Bit 8 data bit fixed Parity Bit No parity fixed Stop Bit 1 stop bit fixed SSP Compatible PIN code: 1234 as default for Android/Windows. (Bluetooth Ver.3.0) Device Name: STAR L300-XXXXX Device Name: STAR L304-XXXXX MSR model (XXXXX is the last 5 digits of the Product Serial Number)
11. Specifications of Accessories 11.1 Battery Pack 7.4V, 2000mAh Rechargeable Lithium-ion Polymer Battery Pack Safety Approvals: PSE Weight: 90g 11.2 Belt Clip 11.3 USB Cable
11.4 Ferrite Core To reduce unnecessary radio wave radiation, attach a ferrite core to the USB cable included with the printer. Make a loop with the USB cable close to the core at the Micro USB end and attach a ferrite core as shown in the drawing below. Micro USB Ferrite Core Core
12. Troubleshooting Procedure When a trouble occurs, confirm its phenomenon, locate a defective part in accordance with "12.1 Troubleshooting Guide", and troubleshoot as described below. Phenomenon: Find a trouble phenomenon in this column. If there are multiple phenomena, take all the corresponding items into consideration. This allows you to specify a hidden defective part. Cause: Lists as many possible causes as possible. Guess a trouble cause out of them and take its check method to specify the trouble cause. Check Method: Describes a check method to specify a trouble cause. Remedy: Troubleshoot by taking a remedy described in this column. By troubleshooting in accordance with the above-mentioned procedure, you can troubleshoot efficiently with fewer misjudgments.
12.1 Troubleshooting Guide 12.1.1 Power Supply Failure Phenomenon Cause Check Method Remedy No Power (Power lamp not illuminated) The battery is not connected Connect the specified battery The battery is discharged Battery level ≤7.2V Charge the battery Printer cannot be charged The battery is not installed. Install the battery The USB cable is not connected to the printer, PC (USB port) or the USB charger firmly. Connect the USB cable Fault in PC (USB port), the USB charger or the USB cable. Connect it to other device Connect to other device, replace the USB charger or the USB cable The PC is in sleep mode Exit the sleep mode
12.1.2 Printing Failure Phenomenon Cause Check Method Remedy No printing The roll paper is loaded upside down Install the roll paper properly Faulty Main Logic Board Unit Replace the Main Logic Board Unit Faulty connection of the thermal head connector Check connection of the thermal head connector Connect the thermal head cable to connector properly Faulty thermal head Replace the Mechanism Unit Partly not printed or faint printout or uneven printout Faulty connection of the thermal head connector Check connection of the thermal head connector Connect the thermal head cable to connector properly Printer cover one side close Close printer cover correctly Faulty thermal head Replace the Mechanism Unit Level of battery voltage is low Check the battery lamp on the LCD Charge the battery Foreign substance is adhered to the thermal head Check whether any foreign substance are adhered to the thermal head Dip a cotton swab or soft cloth in ethyl alcohol and wipe the foreign substance with them Non-recommended paper is used Check whether the paper being used meets the specification Replace it with the specified paper Faulty mounting of the platen Check mounting condition of the platen Mount the platen properly Connection issue of BT or USB Check a mark on the printer Ensure the USB or the Bluetooth communication is normal Use of roll paper that has the printing surface inside Check the printing surface of roll paper Change the clean paper Incorrect print area setting Check MSW4 by self-test Setting MSW4, select the appropriate print area Incorrect print density setting Check the recommended value on 3.4 Memory Switch Setting Table Select the appropriate print density
12.1.3 Sensor Failure Phenomenon Cause Check Method Remedy Does not detect presence of paper Faulty paper sensor Check whether the ERROR lamp flickers when paper is out Replace the Mechanism Unit Foreign substance is attached the paper sensor Check whether any foreign substance are adhered to the paper sensor Remove the foreign substance Faulty connection of the paper sensor connector Check connection of the paper sensor connector Connect the paper sensor cable to connector correctly Does not detect presence of cover open. Rubber roll is not in place Open the cover, pressure sensor manual Change the rubber roll or corresponding structure holder Related circuit problem of sensor or covered Change sensor and detecting whether there is still Judgment the sensor or circuit problem, then change sensor or repair motherboard
12.1.4 Paper Feed Failure Phenomenon Cause Check Method Remedy Paper is not fed or fed irregularly The printer cover is not closed properly Close the printer cover properly Faulty connection of the motor connector Check connection of the motor connector Connect the motor cable to connector correctly Defective motor Replace the Mechanism Unit Battery voltage drop Check the battery display of the LCD Charge the battery Faulty Main Logic Board Unit Replace the Main Logic Board Unit Faulty mounting of the platen Check mounting condition of the platen Mount the platen properly Paper jam, or pieces of paper left in the printer Check whether or not the paper is jamming or torn and caught in the paper path Eliminate unnecessary paper in the paper path and set paper properly Foreign substance in the gear Eliminate the foreign substance Broken gear If the gear is broken, replace the Mechanism Unit Malfunction of de-curl mechanism Please contact a dealer for repair Label paper / linerless label paper is not fed Label paper is fed with a piece of label peeled off Place the paper label to target at the current De-curl switching lever ON Check the De-curl switching lever and set it OFF. When linerless label is used, grew is stuck on the platen and the print head Clean it
13. Fitting Regulation 13.1 Printer Radio Wave Method TELEC R&TTE FCC ICES Applicable Standard and Regulations CE VCCI Class B 13.2 Battery Pack Electrical Appliances and Material Safety Act PSE
14. Release History Rev.No. Date (Month/Year) Contents Rev.1.0 Oct.2016 New Release

Navigation menu