Samsung Electronics Co D11 DirecTV Satellite Receiver User Manual
Samsung Electronics Co Ltd DirecTV Satellite Receiver Users Manual
Users Manual
WARNING
To reduce the risk of fire or electric
shock, do not expose this product
to rain or moisture. The apparatus
shall not be exposed to dripping or
splashing and that no objects filled
with liquids, such as vases, shall
be placed on the apparatus
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We highly recommend plugging
the DIRECTV Receiver into a surge
protector to prevent damage from
fl uctuations in your power supply.
Safety & Care
Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety
standards. You should, however, be aware of the following important precautions for safe and optimal
use of the equipment.
Meaning of symbols printed on the rear panel of the product:
• e “ bolt of lightning” indicates un-insulated material within your unit may cause an
electrical shock. For the safety of everyone in your household, please do not remove product
covering.
• e “exclamation point” calls attention to features for which you should read the enclosed
literature closely to prevent operating and maintenance problems.
Important Safety Instructions
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifi ers) that produce heat.
Safety & Care
Safety & Care
ii
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. e wide blade or the third prong are provided for your safety. If the provided
plug does not fi t into your outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specifi ed by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specifi ed by the manufacturer, or sold with
the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to
avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of time.
14) Refer all servicing to qualifi ed service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled
or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does
not operate normally, or has been dropped.
• CAUTION: Avoid moisture to reduce the risk of fi re or electric shock. The DIRECTV Receiver
should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never
spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it.
Note to Satellite Dish Installer
This reminder is provided to call your attention to articles 810 and 820 of the 2002 National Electrical Code. Refer
to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna.
Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be
connected to the grounding system of the building as close to the point of cable entry as practical. iii
Safety & Care
Safety & Care
• Ensure proper ventilation — the vent slots on the DIRECTV Receiver must be left uncovered
to allow proper airfl ow to the unit. Blocking the airfl ow to the unit could impair performance or
damage your receiver and other components.
• Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do
not stack the receiver on top of a “hot component” such as an audio power amplifi er.
• Protect your components from power surges by connecting all the components before plugging any
power cords into the wall outlet. Use of a surge protector is also recommended.
• Don’t overload power outlets or extension cords, which can result in the risk of fi re or shock. It’s
also important to use only the type of power source indicated on the marking label or in this
manual.
• To prevent electrical shock, this apparatus shall be connected to a mains socket outlet with a
protective earthing and fully inserted.
• Avoid audio hum or interference by inserting all cable plugs fi rmly into their jacks. Also, place
Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once
connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as
possible.
• Never insert objects of any kind into any openings in the DIRECTV Receiver (other than the
DIRECTV® Access Card as detailed in this chapter).
• Place it on a fl at, hard surface — do not operate the DIRECTV Receiver on a carpet or other
padded surface.
• Always unplug your DIRECTV Receiver before moving it.
IMPORTANT: Be sure not
to place your DIRECTV
Receiver near anything
WET or HOT!
Safety & Care
Safety & Care
iv
• Always unplug the DIRECTV Receiver, TV and other equipment before you connect or
disconnect any cables.
• Leave the main power connector accessible the mains connector at the back of the unit in case of
emergency shutdown
• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV Receiver yourself;
always take it to a qualifi ed service person when repair is required. Opening or removing covers
may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when
receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or
modifi cations not expressly approved by the party responsible for compliance (by the warranty or
by the manufacturer) could void the user’s authority to operate the equipment.
• Do not drop your DIRECTV Receiver and always move it with care.
• Have your DIRECTV Receiver professionally serviced (do not attempt to service it yourself)
• Any changes or modifi cations in construction of this device which are not expressly approved by
the party responsible for compliance could void the user’s authority to operate the equipment.
For your information:
The identifi cation sticker can be located underneath or on the back of your receiver.
The telecommunication network voltage used is the category number 3.
Important
Important: This device incorporates an anticopy process technology that is protected by U.S. patents and other
intellectual property rights. The anticopy process is licensed for non-commercial, home use only. Reverse engineering
or disassembly is prohibited. Unauthorized changes or modifi cations to this equipment may void the user’s authority to
operate it. v
Safety & Care
Safety & Care
vi
vi
Chapter 1 – Getting Started
Welcome ..................................................................................................................................... 2
Making the Right Connections ..................................................................................................3
Hardware Reference .................................................................................................................... 4
Getting Familiar ......................................................................................................................... 7
Choose Your Setup .................................................................................................................... 10
Guided Setup & Activation ...................................................................................................... 18
Programming Your Remote Control ......................................................................................... 20
Chapter 2 – What’s On
Watching TV ............................................................................................................................ 24
e Guide ................................................................................................................................. 26
Autotune ................................................................................................................................... 28
Pay Per View ............................................................................................................................. 30
Contents
Chapter 1
Section Title
vii
Chapter 3 – The Quick Menu
Using the Quick Menu ............................................................................................................. 32
Settings ..................................................................................................................................... 32
Audio Options .......................................................................................................................... 34
Category Sort ............................................................................................................................ 35
Pay Per View ............................................................................................................................. 35
Find By ..................................................................................................................................... 36
Date & Time ............................................................................................................................ 37
Favorites .................................................................................................................................... 37
Caller ID & Messages ............................................................................................................... 39
Parental Controls ...................................................................................................................... 40
Chapter 4 – Other Information
Troubleshooting ........................................................................................................................ 46
Limited 90-Day Warranty ........................................................................................................ 55
Product Information ................................................................................................................. 60
DIRECTV PROTECTION PLAN ......................................................................................... 61
FCC Customer Information ..................................................................................................... 63
Index ......................................................................................................................................... 67
Contents
vii
viii
2Welcome
3Making the Right Connections
4 Hardware Reference
7 Getting Familiar
10 Choose Your Setup
18 Guided Setup & Activation
20 Programming Your Remote Control
Chapter 1
Welcome
With its astounding variety of channels and choices, crisp digital-quality picture and sound and
one-of-a-kind sports and events… DIRECTV® service off ers everything you’d want in your television
experience. With the DIRECTV Receiver you can expect more than ever before, with access to over
225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV
service. DIRECTV® Pay Per View off ers a handy choice in recent hit movies, plus exciting live sports,
concerts and specials. ere’s exclusive sports subscriptions for every taste and team. Even access to 36
commercial-free music channels!
To deliver this unique programming and enhance your entertainment experience, the DIRECTV®
System has been designed to be simple and user-friendly. You’ll fi nd that most features are self-
explanatory, with onscreen directions to lead you through them.
So, welcome to the family.
You can fi nd
additional
information and the
latest updates at
DIRECTV.com.
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Welcome
Getting Started
2
3
Chapter 1
Safety & Care
Making the Right Connections
Are you ready to connect your DIRECTV® Receiver and your other components?
Whether you’re having your system professionally installed or handling it yourself, be sure to read
over the following few pages to familiarize yourself with some important tips for safety and care.
Before you begin
Your satellite dish antenna must be installed before you can begin following the procedures in this
User Guide. (Professional installation is highly recommended.) Your dish needs to be mounted in
a position where it has access to the satellite signals, and RG-6 coaxial cables must be run into the
room(s) where your receiver(s) will be located. If you choose to install the dish yourself, see the
separate instruction manual that came with your satellite dish antenna.
Package Contents
The following items are included with your DIRECTV Receiver:
A/V cables (RCA type) Access card
S-Video cable User Guide
Phone cord Remote Control & batteries
Power cord
4
Hardware Reference
General
Satellite Dish Antenna
This is your “dish” and related hardware, affi xed to your roof or other surface, which picks up the
broadcast signals from our satellites.
DIRECTV Receiver (or Satellite Receiver)
Your DIRECTV Receiver picks up the signal from your satellite dish antenna and translates it into
v i e w a b l e T V p r o g r a m m i n g .
Access Card
Contains information about your DIRECTV® service. It must be properly inserted for your receiver to
work and to activate your programming.
DIRECTV
Hardware Reference
Getting Connected
4
5
Chapter 1
Hardware Reference
Cables & Connections
Best Video: S-Video Jack and Cable
S-Video jacks and cables provide the best picture quality. You will still need to connect the left and
right audio cables to the TV, or optical audio cable to your stereo, because the S-Video cable only
carries the picture signal, not sound.
Audio/Video (A/V) Jack and Cable
Audio/Video (A/V) cables provide very good picture quality and stereo sound, and should be used if
your TV does not have S-Video jacks. The DIRECTV Receiver’s A/V jacks are color coded (yellow
for video, red for right audio and white for left audio). If your TV has only one input for audio
(mono), connect it to the left (white) audio jack on the DIRECTV Receiver.
RF Jack and Coaxial Cable (F-type)
RF jacks and coaxial cables provide good picture and mono sound quality. They should be used
if A/V connections are not available on your TV. RF jacks are used to connect to your TV and
satellite dish, off-air antenna and cable feed connections. The RF jacks on the receiver are labeled
SATELLITE IN, OFF-AIR IN and OUT TO TV. Note: Be sure to use RG-6 coaxial cable when
connecting from the satellite dish to the DIRECTV Receiver.
L
R
R
Video
S-Video Jack
RF Jack
6
Helpful Hardware R
e
6
Telephone Jack and Cord
The telephone line cord is required to connect your DIRECTV Receiver to a land-based telephone
line if you choose to subscribe to DIRECTV programming. The phone line connection is used to
periodically call DIRECTV. You will need an RJ11-type modulator jack (the most common type
of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may
permanently damage your equipment and void your warranty.
Phone
Jack
Note: Not all cables come with your
digital satellite receiver; you may
need to purchase additional cables
depending on your setup.
Cables & Connections
Getting Connected
7
Chapter 1
e
ference Getting Familiar
7
Getting Familiar
DIRECTV Receiver Front Panel
1) POWER – Turns your DIRECTV Receiver on or off. Your DIRECTV Receiver still tunes and
receives messages when powered off.
2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control.
3) GUIDE – Displays the onscreen program guide.
4) MENU – Brings up the Quick Menu to access settings and services.
5) ARROWS – Move the onscreen highlight up, down, left or right.
6) SELECT – Selects the item highlighted.
7) ACTIVE – Displays the DIRECTV Interactive Home Page—local weather and more!
8) INFO – Displays channel banner or info to a highlighted program or channel cell.
9) DOOR PANEL – The access card slot and RESET button are located behind the door panel.
1 2 3 4 5 6 7 8 95
8
Getting Connected
Getting Familiar
Insert your DIRECTV Access Card
Locate the access card that came packed with your DIRECTV Receiver materials and insert the card,
facing upward, fully into the slot.
DIRECTV Receiver Rear Panel
1) SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite dish antenna.
2) OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable.
This jack provides the most basic connection, carrying good sound and video quality.
3) OFF-AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using
this jack. You can then switch between the DIRECTV Receiver’s signal and the TV/cable feed.
4) 3/4 CHANNEL SWITCH – Allows users to choose the channel that is not used in
your area (3 or 4) when the receiver is connected to TV using RF coaxial cable from the
DIRECTV Receiver’s OUT TO TV.
8
Your equipment may not look exactly like the model illustrated.
Activ
eInfo
SELECT
1 2 3 4 5 6 7 8 9 10
9
Chapter 1
Getting Familiar
9
5) S-VIDEO – Provides the best picture quality, better than VIDEO RCA-type or RF coaxial cable
jacks. If your TV has an S-Video jack, use it along with the audio jacks (S-Video only carries
picture information, not sound) to connect to your TV.
6) VIDEO (Yellow) – Provides better picture quality than the OUT TO TV jack. Connect the
second RCA-type composite VIDEO jack to another device, such as a VCR. You must also
connect the AUDIO cables when using the VIDEO connection.
7) AUDIO (R-Red and L-White) – Audio cables offer better sound quality than RF coaxial cables.
You can connect a second set of audio cables to another component, such as a VCR or stereo.
8) USB PORT – For future use.
9) PHONE – Connects the DIRECTV Receiver to a telephone wall jack. We require a land-based
telephone connection to communicate periodically with your DIRECTV Receiver.
10) POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a
surge protector to safeguard your DIRECTV Receiver from power spikes.
10
Getting Connected
Choose Your Setup
10
Choose Your Setup
There are several ways to connect your receiver to match your particular equipment setup and to gain
optimum signal quality. The basic steps are as follows:
• Connect the satellite dish cable to your receiver.
• Connect the receiver audio and video to your TV or VCR.
• If you connected the receiver to a VCR, connect the VCR to your TV.
• Connect the receiver to a telephone line.
• Plug in all power cords.
The following pages give detailed instructions on the types of connections you can make, depending
on the equipment you have, in order to get the best picture and sound quality. Note that the back
panels of your TV and other equipment may not exactly match those illustrated.
Connecting Your DIRECTV Receiver to the Satellite Dish
Connect the RG-6 RF coaxial cable from your satellite dish to the jack labeled SATELLITE IN on
the DIRECTV Receiver.
When working with
cables, be sure to
connect corresponding
outputs and inputs (Video
OUT to Video IN, Right
Audio OUT to Right Audio
IN, etc.). Never connect
an IN to an IN or an OUT
to an OUT.
All A/V jacks and inputs
are color coded. Always
match the color of the
plug to the same color of
the jack.
OUT IN
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11
Chapter 1
Choose Your Setup
11
Connecting Your DIRECTV Receiver to your TV or VCR
Depending on the connections on the back of your TV or VCR, you have the following options:
• S-Video & A/V Audio Connection (Best Quality)
• A/V Connection (Better Quality)
• RF Coaxial Connection (Good Quality)
These connections are described on the following pages.
12
Getting Connected
Choose Your Setup
S-Video & A/V Audio Connection (Best Quality)
Using the S-Video cable, connect one end to the S-VIDEO output jack on the DIRECTV Receiver
and the other end to the S-Video input jack on the TV.
Using the A/V cable, connect the white and red plugs from one end of the A/V cable to the AUDIO
L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connect the plugs from other end
of the A/V cable to the corresponding audio input jacks on your TV or VCR. Do not plug the video
(yellow) into either the DIRECTV Receiver or the TV.
If hooking up a VCR, use another A/V cable to connect the white and red plugs from one end of the
A/V cable to the audio L (white) and R (red) and video (yellow) output jacks on the back of the VCR.
Connect the plugs from the other end of the A/V cable to the corresponding input jacks on your TV.
en, use another A/V cable to connect the white and red plugs from one end of the A/V cable to the
AUDIO L (white) and R (red) and VIDEO (yellow) OUTPUT jacks on the back of the DIRECTV
Receiver. Connect the plugs from other end of the A/V cable to the corresponding input jacks on
your VCR.
Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”
12
13
Chapter 1
Choose Your Setup
13
Television
DIRECTV® Receiver
BEST QUALITY
CONNECTION –
S-Video & A/V Audio
The back panels of
your equipment may not
look exactly like those
illustrated.
14
14
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A/V Connection (Better Quality)
Using the A/V cable, connect the white, red and yellow plugs from one end of the A/V cable to
the AUDIO L (white) and R (red) and VIDEO (yellow) output jacks on the back of the DIRECTV
Receiver. Connect the other end of the A/V cable to the corresponding A/V input jacks on your TV.
If hooking up a VCR, using another A/V cable, connect the white, red and yellow plugs from one end
of the A/V cable to the AUDIO L (white) and R (red) and VIDEO (yellow) output jacks on the back
of the DIRECTV Receiver. Connect the other end of the A/V cable to the corresponding input jacks
on your VCR.
Then, run an A/V cable from the VCR’s A/V output to the TV’s A/V inputs. This will allow you to
watch videotapes. NOTE: If your TV only has one set of A/V input jacks, this connection can also be
made by running a RF cable from the VCR’s out to TV jack, to the TV’s antenna in jack.
Now, continue on page 16, “Connecting Your DIRECTV Receiver to Your Telephone Line.”
Getting Connected
Choose Your Setup
To switch between watching your
VCR and watching video from your
receiver, you may need to program
the INPUT key on your DIRECTV
remote. (See page 20 for info.)
Some TVs also have a MENU button
that allows you to change the video
source using an onscreen menu. If
you have trouble changing the video
source, refer to the instructions that
came with your TV.
Note
If your TV only has one audio input jack use AUDIO L (white) jack on the back of the DIRECTV Receiver to make
the connection.
15
Chapter 1
Choose Your Setup
15
VERY GOOD QUALITY
CONNECTION – A/V
The back panels of your
equipment may not look
exactly like those illustrated.
Television
DIRECTV® Receiver
16
16
RF Coaxial Connection (Good Quality)
Using an RF coaxial cable, connect one end to the OUT TO TV jack on the DIRECTV Receiver
and the other end to the antenna in jack on the TV or VCR. If hooking up a VCR, use another RF
coaxial cable to connect one end to the out to TV jack on the VCR and the other end to the antenna
in jack on the TV.
Set the 3/4 switch on the back of the DIRECTV Receiver to the “blank” local channel for in your
area. For example, if you have a local Channel 3 in your area, then move the 3/4 switch to Channel 4.
If you have a local Channel 4, then set the switch to Channel 3. To watch DIRECTV programming,
tune your TV to Channel 3 or 4 (depending on the position of the 3/4 switch in step 3 above).
Connecting Your DIRECTV Receiver to Your Telephone Line
Plug one end of the telephone cord into a phone jack on your wall (or into a phone splitter that
is plugged into a phone jack) and the other end into the PHONE JACK on the back of the
DIRECTV Receiver.
Completing the Connections
Plug all power cords into electrical sockets.
Getting Connected
Choose Your Setup
To switch between watching your
VCR and watching video from your
receiver, you may need to program
the INPUT key on your DIRECTV
remote. (See page 20 for info.)
Some TVs also have a MENU button
that allows you to change the video
source using an onscreen menu. If
you have trouble changing the video
source, refer to the instructions that
came with your TV.
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Note
NOTE: The Good Quality connection can also be made using A/V cables if your VCR has A/V inputs. To connect using
the A/V cables, connect the audio L (white), R (red) and video (yellow) plugs from one end of the A/V cable to the
AUDIO 1 L and R and VIDEO 1 jacks on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to
the corresponding jacks on your VCR.
17
17
Choose Your Setup
Chapter 1
GOOD QUALITY
CONNECTION – RF Coaxial
The back panels of your
equipment may not look exactly
like those illustrated.
TelevisionTelevision
DIRECTV® ReceiverDIRECTV® Receiver
18
18
Getting Connected
Guided Setup & Activation
Now that your receiver and equipment are all hooked up and plugged in, you’re ready to
fi nish all the details to begin receiving your DIRECTV service.
1) Make sure the MODE SWITCH on the remote control is set to DIRECTV.
2) Press TV POWER ON. The DIRECTV Receiver will turn on.
3) The fi rst screen will allow you to select a language. Using the arrow keys on the remote control,
move to the language you prefer and press SELECT.
4) You will see a Welcome screen.
Now, let us lead the way…
Simply follow the onscreen directions to complete your setup functions. If you’ve installed your
satellite dish and system yourself, you’ll be guided though various functions for optimizing your
signal and setup — including positioning your dish and a system test. If, like most people, you had
your system professionally installed, these functions already have been completed.
Guided Setup & Activation
Important
In order to protect your TV screen from burn-in (a side-effect caused when a stationary image is displayed for too long),
the DIRECTV Receiver interface automatically goes into screen saver mode, and displays a black screen with a moving
logo when no key is pressed for 5 minutes or more while a stationary image is displayed on the TV. To dismiss the
screen saver and return to what you were doing, press any key on the remote. Burn-in may cause permanent damage to
your TV and DIRECTV is not liable for any damages that may be caused to your TV.
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SELECT
MENU
You may decide to set up,
change or adjust some of the
settings later. When you’re
ready, press MENU on your
remote, press SELECT on
Settings then select Setup.
19
19
Chapter 1
Guided Setup & Activation
After these setup procedures are complete, you’ll see the Satellite Data Acquisition screen, as the
receiver gathers information from the satellite for the onscreen program guide.
Next, you’ll be given the opportunity to set up your phone connection, as well as program your
remote to control other equipment such as your TV and/or DVD player. Just follow the screen
instructions and you’ll be ready to watch in no time!
Activate Your DIRECTV Service
Once all the setup processes are complete, all that’s left to do is activate your DIRECTV service.
Before you make the call, be sure to:
Tune to Channel 100 and be sure you’re picking up a satellite signal (DIRECTV channel).
Have on hand your service address, social security number and a valid major credit card.
Note your access card and receiver ID numbers (fi nd these by pressing MENU, then go to
Settings and press SELECT. Then go to Setup and press SELECT. Highlight Info & Test and press
SELECT.
When you’re ready, just call 1-800-DIRECTV (1-800-347-3288) and pick the programming package
that’s right for you.
20
20
Getting Connected
Programming Your Remote Control
Programming Your Remote Control
You can program the DIRECTV remote control to operate your TV power, volume and mute,
additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV Receiver.
1) Press MENU to display the Quick Menu.
2) Highlight Settings and press SELECT.
3) Highlight Setup and press SELECT.
4) Press SELECT on Remote in the left menu.
5) Follow the onscreen instructions to program your remote for your TV or additional equipment
(AV1 and AV2).
Once your remote is programmed to work with your TV, the VOL and MUTE key control the TV
regardless of the slide switch position. If you would like to change the VOL and MUTE to work with
another component, you can. Simply set up your remote to work with the component, and then move
the slide switch to the position you would like to lock the VOL and MUTE keys to. Point the remote
away from your DIRECTV Receiver and press and hold MUTE and SELECT until the light near
the slide switch blinks twice (about 5 seconds). Enter 9-9-3. e light will blink twice, indicating the
VOL and MUTE are now locked to the chosen component, no matter what position the slide switch
is in.
Chapter 1
Section Title
21
Programming Your Remote Control
21
Factory Defaults
To reset all the functions of the remote control to the factory defaults, follow these steps:
1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE
and SELECT until the light above the slide switch on the remote fl ashes twice (about 5 seconds).
2) Enter 9-8-1. e light on the remote will fl ash twice, indicating you have cleared AV1, AV2 and
TV modes.
Chapter 1
Getting Started
22
Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to
Your satellite dish antenna may be incorrectly confi gured. Check the dish type set in your receiver’s preferences
and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next
menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make
sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).
e channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select
Favorites, then All Channels, or enter the channel number manually.
My video and audio are out of sync.
Try changing channels.
Press LIST, then EXIT.
If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then
SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
My DIRECTV Receiver is “frozen” on a single frame of a TV picture.
If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed.
You must buy the program to continue watching.
If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT
Setup. Select the Reset item from the left menu and follow the onscreen instructions.
Chapter 4 51
Troubleshooting
Remote Control Problems
P r o b l e m s w i t h t h e r e m o t e c o n t r o l
Check that nothing is between the remote control and the remote sensor.
Make sure the remote control is in DIRECTV mode. Slide the mode switch to the DIRECTV position so the
remote will control the DIRECTV Receiver.
Check the batteries in the remote control. ey may be weak, dead or installed incorrectly. Try replacing batteries.
If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before
tuning to the channel. Press ENTER after entering a channel number to tune immediately.
If you are trying to operate a device other than the DIRECTV Receiver that you have programmed the remote
to control, make sure you fi rst slide the input switch to the corresponding device (DVD player, VCR, etc.). e
indicator light for the component you’re trying to control should light up when you press a valid key for that
component. If it doesn’t, make sure the input switch is clicked into the correct position.
A remote control indicator light starts fl ashing.
e batteries in the remote control are running low and should be replaced soon. (Note that when you replace the batteries,
you may have to reprogram your remote to control other devices.)
Troubleshooting
Other Information
52
Chapter 4 53
Troubleshooting
Fine-Tuning the Signal
If you self-installed your satellite dish antenna, you may have already used Guided Setup to fi nd the dish-pointing
coordinates, acquire and fi ne-tune the signal and run a system test. If you need to run Guided Setup again,
select Settings from the Quick Menu, then select Guided Setup. Next, press SELECT on Satellite, then select
Repeat Satellite Setup.
Running the System Test
e System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any
trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers
or to initiate diagnostic procedures on your digital satellite receiver.
First make sure that:
All connections — jacks, cables, etc. — are in place correctly (see Chapter Two,
Getting Connected, for more information)
ere are batteries in the remote control, and they are working correctly
e access card is installed in the DIRECTV Receiver.
Follow these steps to run the diagnostics system test on your DIRECTV Receiver.
1) Turn on your TV and the DIRECTV Receiver.
2) Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode,
then press MENU to bring up the Quick Menu.
3) Select Settings.
4) Select S e t u p , then Info & Test.
5) Use arrow keys to highlight the System Test tab, then press SELECT on Run Test.
6) If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the
satellite dish, phone connection and access card.
7) If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV.
You should run a system test several times before concluding that there is a problem. Occasional fl uctuations in the
phone line or satellite signal can give temporary false readings.
Troubleshooting
Other Information
54
Chapter 4 55
Limited 90-Day Warranty
Limited 90-Day Warranty
DIRECTV warrants your DIRECTV Receiver (Model Number: D11) and any included accessories against defects in
material or workmanship for a period of ninety (90) days after the date of purchase.
Who is Covered?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you
purchased the product is considered proof of purchase. THIS LIMITED WARRANTY EXTENDS ONLY TO
THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THE DIRECTV RECEIVER
AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR
TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT
IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS
THIS WARRANTY.
What is Covered?
Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of
DIRECTV, the DIRECTV Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product
(whichever is deemed necessary) if it becomes defective or inoperative. is exchange is done without charge to you for parts
and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV
cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for
the product or the current retail price of the product.
All products, including replacement products, are covered only for the original warranty period. When the warranty on
the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of
purchase, you pay for the replacement of all parts, and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
What is Excluded?
Your warranty does NOT cover:
Labor charges for installation or setup of the product.
Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the
product.
Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the
control of DIRECTV.
Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY
NOT APPLY TO YOU.
Any modifi cations or other changes to the product, including but not limited to software or hardware modifi cation
in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of
Limited 90-Day Warranty
Other Information
56
Chapter 4 57
Limited 90-Day Warranty
hardware or software provided by DIRECTV, installing software modifi cations, “hacks” or utilizing service access or
“back doors” will void this limited warranty.
Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside
the unit.
A product that has been modifi ed or adapted to enable it to operate in any country other than the country for which it
was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifi cations.
A product used for commercial or institutional purposes.
DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.
e continued provisioning of any of the programming and other services delivered through the Receiver including but
not limited to television programming, show information, program guide data, and scheduling information.
Make Sure You Keep...
Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both
nearby. Also keep the original box and packing material in case you need to return your product.
Before Requesting Repair Service...
Please check the troubleshooting section of this guide. is may save you a call to DIRECTV Customer Care.
To Get Warranty Service...
Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at
1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product
needs to be returned for service or exchanged, you will receive a return authorization number. e representative will give
you complete shipping details.
To Get Out-of-Warranty Service...
To obtain out-of- warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any
costs for repair or replacement of out-of- warranty products.
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS
EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A.,
THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT
AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE
Limited 90-Day Warranty
Other Information
58
Chapter 4 59
Limited 90-Day Warranty
RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE
DIRECTV RECEIVER.
SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
DIRECTV, Inc.
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the
serial and model numbers in case you need them. ese numbers are located on the product.
Model No. ___________________________________________________________________
Serial No. ____________________________________________________________________
Purchase Date: ________________________________________________________________
Dealer/Address/Phone: _________________________________________________________
Access Card: _________________________________________________________________
Receiver ID: __________________________________________________________________
Product Information
Other Information
60
Chapter 4 61
DIRECTV PROTECTION PLAN
DIRECTV PROTECTION PLAN
Protect your DIRECTV® System with the DIRECTV PROTECTION PLAN. For a low monthly fee, the DIRECTV
PROTECTION PLAN covers the components of your DIRECTV System, giving you peace of mind and
comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment.
DIRECTV PROTECTION PLAN Benefits
Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The
DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System, including:
In-home service calls when needed 24-hour Technical Support
Power surge related repairs Dish antenna realignments
Cables, switches, and associated wiring
throughout home
Replacement of defective equipment (if
problem can not be resolved over the phone) *
Defective remote control replacements All parts and labor for repair
Get ALL THAT FOR JUST $5.99 a month for accounts with standard DIRECTV Receivers and only $7.99 a month
for accounts with DIRECTV Plus® Receiver, DIRECTV® DVR, DIRECTV HD Receivers, DIRECTV HD DVR or
DIRECTV Receiver with UltimateTV Service. This one low monthly fee covers every DIRECTV component and
receiver on your account.
*A fee of $49 for standard IRD equipment, $249 for DIRECTV DVR, DIRECTV Plus Receiver or Ultimate TV
equipment, $400 for HD equipment, or $1,000 for DIRECTV HD DVR equipment will be charged to your DIRECTV bill
if the defective equipment that we are replacing for you is not returned within 30 calendar days. The plan will provide
a return box for the defective equipment and even pick up the shipping costs. You’ll receive replacement equipment in
about 72 hours.
Note
Sign up for the DIRECTV PROTECTION PLAN Today
If you have standard DIRECTV Receiver(s), visit DIRECTV.com and SIGN IN using the simple steps below or call
1-800-DIRECTV.
1. SIGN IN with your user name and password, or click on the “Register Now” link and go through the easy steps,
then continue with Step 2.
2. SELECT Option B, and then click the “Next” button at the bottom of the page.
3. SCROLL down to Step 3 (Add Additional Services) and SELECT “DIRECTV PROTECTION PLAN,” then
CLICK on the “Next” button.
4. REVIEW your change and CLICK on the “Accept These Changes” button.
If you have a DIRECTV Plus Receiver, DIRECTV DVR, DIRECTV HD Receiver, DIRECTV HD DVR or
DIRECTV Receiver with UltimateTV Service, please call 1-800-DIRECTV to sign up.
The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire
Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms
and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will
be mailed to you prior to service billing and are available at DIRECTV.com. (Note: Annual payment option no
longer available.)
PROTECTION PLAN
Other Information
62
DIRECTV PROTECTION PLAN
FCC Customer Information
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Responsible Party:
DIRECTV, Inc.
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
Trade Name: DIRECTV
Type of Equipment: DIRECTV Satellite Receiver
Model Number: D11
Federal Communications Commission (FCC): is equipment complies with both Part 15 and Part 68 of the FCC rules.
is equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the
FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a residential installa-
tion.
Chapter 4 63
is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving satellite dish antenna.
Increase the separation between the equipment and the DIRECTV Receiver.
Connect the equipment into an outlet on a circuit diff erent from that to which the DIRECTV Receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifi cations not expressly approved by the manufacturer responsible for compliance could void
the user’s authority to operate the equipment.
e user may fi nd the following booklet, prepared by the Federal Communications Commission, helpful: “How to Identify
and Resolve Radio and TV Interference Problems.” is booklet is available from the U.S. Government Printing Offi ce,
Washington, DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) cer-
tifi ed to comply with Class B limits may be attached to this device. Operation with non-certifi ed peripherals is likely to result
in interference to radio and TV reception. To meet FCC requirements, shielded cables are required to connect the device to a
personal computer, peripheral, or other Class B certifi ed device.
FCC Customer Information
Other Information
64
FCC Customer Information
is equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equip-
ment is a label that contains a product identifi er in the format US:AAAEQ##TXXXX. If requested, this information must be
provided to your telephone company. is equipment uses the following USOC Jack: RJ11C. A plug and jack used to con-
nect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed
to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
e REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone
line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs
should not exceed fi ve (5.0).
To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local
telephone company. e REN for this product is part of the product identifi er that has the format US: AAAEQ##TXXXX.
e digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3).
If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify
the customer as soon as possible. Also, you will be advised of your right to fi le a complaint with the FCC if you believe it
is necessary.
Chapter 4Chapter 4 65
e telephone company may make changes in its facilities, equipment, operations or procedures that could aff ect the proper
functioning of your equipment. If they do, you will be notifi ed in advance in order for you to make necessary modifi cations
to maintain uninterrupted service. Connection to party line service is subject to state tariff s. Contact the state public utility
commission, public service commission or corporation commission for information.
If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at
the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
DIRECTV, Inc.
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV
Satellite Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment,
consult your alarm company, telephone company or a qualifi ed installer.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone
companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment
connected to AC power sources.
FCC Customer Information
Other Information
66
Index
A
Access card 7, 8, 19, 53, 54
ARROW keys 7
Audio options 25, 35
Language 35
Autotune 28
B
Back panel 50
Batteries 48, 52, 53
Buttons 47
C
Cables 5, 9, 10, 12, 14, 16, 49, 53
Caller ID
Problems 31, 48
Category sort 36
Channel banner 7, 25, 40, 50
Channel blocks 41
Channel list 42
Connections 1, 5, 50, 53
D
Date & Time 31
DIRECTV mode 48, 52
DIRECTV PROTECTION PLAN
61
DIRECTV Receiver Problems 47
Dish-pointing coordinates 53
E
EXIT key 36
F
Favorites 25, 31, 38, 51
FCC Customer Information 63
Find by 37
Fine-Tuning the Signal 55
G
Guide 36
Guided Setup 1, 18, 53
GUIDE key 27
I
INFO 25, 27, 30, 50
INFO button 27, 50
J
Jacks 5, 9, 10, 12, 14, 16, 49, 53
L
Language 18
Language for audio 35
Lock 43
Locking the system 43
M
MENU key 7, 14, 16, 18, 19, 32,
36, 37, 43, 44, 51, 53
Messages 25, 31, 39, 40
Mode switch 52
remote control 52, 53
Movie ratings 41
MUTE key 20, 21, 24
67
Chapter 4
Index
Index
Other Information
68
N
Notifi cation 39
P
Parental Controls 25, 31, 34, 40,
43, 44
channel blocks 25, 31, 34, 40, 43,
44
ratings 25, 31, 34, 40, 43, 44
spending limits 25, 31, 34, 40,
43, 44
unlocking 25, 31, 34, 40, 43, 44
unrated programs 25, 31, 34, 40,
43, 44
viewing hours 25, 31, 34, 40, 43,
44
Passcode 43, 44
Pay Per View 2, 23, 26, 30, 31, 36,
42
Power surge 49
Previous channel 24
Previous channels 49
Programming 2, 4, 6, 7, 16, 19, 24,
37, 41, 51, 57
ordering 2, 4, 6, 7, 16, 19, 20, 24,
37, 41, 45, 51, 57
tuning to 2, 4, 6, 7, 16, 19, 20, 24,
37, 41, 45, 51, 57
Program details 25
Program guide 19, 46, 47, 57
date & time 19, 46, 47, 57
quick menu 19, 46, 47, 57
scrolling 19, 46, 47, 57
sorting 19, 46, 47, 57
tuning to a program 19, 46, 47, 57
using 19, 46, 47, 57
Purchases 30
Q
Quick Menu 7, 32, 34, 36, 38, 40,
42, 53
R
Ratings 41
Rear Panel 8
Receiver Rear Panel 8
Recent Finds 37
Remote control 7, 14, 16, 18, 19,
20, 21, 24, 25, 27, 30, 32, 38,
42, 46, 47, 48, 50, 51, 52, 53
keys 7, 14, 16, 18, 19, 20, 21, 24,
25, 27, 30, 32, 38, 42, 46, 47,
48, 50, 51, 52, 53
modes 7, 14, 16, 18, 19, 20, 21,
24, 25, 27, 30, 32, 38, 42, 46,
47, 48, 50, 51, 52, 53
problems 7, 14, 16, 18, 19, 20, 21,
24, 25, 27, 30, 32, 38, 42, 46,
47, 48, 50, 51, 52, 53
programming 7, 14, 16, 18, 19,
20, 21, 24, 25, 27, 30, 32, 38,
42, 46, 47, 48, 50, 51, 52, 53
RESET 46, 47, 50
Restart 51
Other Information
69
Chapter 4
Index
S
Satellite Data Acquisition 19, 47
Satellite Setup 53
Scheduler 33
Search 26, 37
Settings 18, 44, 54
Setup 1, 10, 12, 14, 15, 16, 17, 18,
19, 50, 51, 53, 54
Showings 26
Spending limit 42
System Test 46, 53, 54
T
Temporarily unlock 43
Timer 49
To Do List 29, 30
Troubleshooting 45, 46
Tuning to 52
Tuning to a program 52
TV ratings 41
U
Unlock a particular program 43
User profi le
spending limit 2
viewing hours 2
W
Warranty 6, 45, 55, 56, 57, 58, 60
DIRECTV programming sold separately. ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND
REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PRE-
PAYMENT MAY BE REQUIRED. Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV pro-
gramming is sold separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate
DIRECTV System hardware. Activate your DIRECTV programming today at 1-800-DIRECTV (1-800-347-3288). ©2005 DIRECTV,
Inc. DIRECTV, the Cyclone Design logo and ADVANCED PROGRAM GUIDE are registered trademarks of DIRECTV, Inc.
is product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this
copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses
only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Rev. 1.0 — D11.050310
70
Other Information