Samsung Electronics Co DIRECTV DIRECTV DVR User Manual Users Guide DTV3 1

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Document ID	348315
Application ID	AtcIop0a+1VqSDWKBDNwhA==
Document Description	Users Manual 3
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Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	242.39kB (3029861 bits)
Date Submitted	2003-08-14 00:00:00
Date Available	2003-08-14 00:00:00
Creation Date	2003-08-12 17:28:03
Producing Software	Acrobat Distiller 5.0.5 (Windows)
Document Lastmod	2003-08-12 17:28:44
Document Title	Users_Guide_DTV3.1.book
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Document Author:	stevet

C h a p t e r
F in d i n g
a n d
R e c o r d i n g
P r o g r a m s
When there is empty space in the Now Playing List, the DVR service may record TiVo
Suggestions for you. Suggestions are marked in the Now Playing List with a TiVo icon
). The DVR never deletes a program you requested to make room for a suggestion.
Instead, suggestions are deleted to make room for recordings you schedule. A preference
that prevents TiVo Suggestions from recording automatically is described on page 97.
TiVo Suggestions that have been recorded once will not record again for at least 28 days.
Showcases
Looking for the biggest shows on TV? Showcases are your shortcut to the most exciting
events and the best movies. Whether you’re looking for a hit comedy or want to get the
most from your subscription to the premium channels, Showcases offer you a quick,
interactive way to get what you want. You’ll always find something fun and unusual in
the TiVolution Magazine Showcase. Showcases are updated several times weekly during
the DVR’s daily phone call.
To explore Showcases and schedule recordings:
1. Press the DIRECTV button to see DIRECTV Central.
2. Select Showcases. A collection of Showcases appears.
3. All of the showcases may not fit on the screen. You can use the CHAN DOWN button
to see showcases that are not visible at first. Each showcase is represented by a
graphic. A white box appears around the highlighted showcase and a graphic displays
at the top of the screen. Use the navigation buttons, RIGHT, LEFT, UP and DOWN, to
highlight the showcase you want and then press SELECT. A list of themes in that
Showcase appears.
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DIRECTV Central
Showcases
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P r o g r a m s
4. Use the CHAN DOWN button to see themes that are not visible at first. When you
highlight a theme, a short description of it appears at the top of the screen. Select a
theme. A list of programs appears.
5. You can use the CHAN DOWN button to see programs that are not visible at first.
When you highlight a program, a short description of it appears at the top of the
screen. Select a program to see its Program Information screen. If the channel that
carries the program is included in your “Channels you Receive” list, you can schedule
a recording from the Program Information screen.
DIRECTV Central
Showcases
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P r o g r a m s
CHAPTER 6
Messages and Setup
Messages from DIRECTV
84
Purchases
85
My Preferences
89
Recorder & Phone Setup
99
System Information
106
Troubleshooting
107
Restart or Reset System
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C h a p t e r
M e s s a g e s
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S e t u p
Messages from DIRECTV
From time to time DIRECTV may send you messages about updates to your service and
other important notices. These messages are important, useful and easy to get to—we
made them that way because we really want you to read them. When you receive a new
message, a message icon (
) appears on the channel banner and in DIRECTV
Central.
To read a message:
1. From DIRECTV Central, select “Messages and Setup.”
2. Select “Messages.”
3. Select the message you want to read.
Use the CHAN DOWN button to see text that does not fit on the screen. When you are
finished reading a message, select “Done” or “Delete Message.”
Selecting the message icon in the channel banner will take you to your list of messages.
The message list will display No Messages if there are no messages to read.
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DIRECTV Central
Messages and Setup
P u r c h a s e s
Purchases
To see the Purchases screen, first press the DIRECTV Button, then Messages and Setup,
then select “Purchases.” The Purchases screen displays a list of all pay per view programs
you have purchased, along with their date and time. Each program in the list is also
marked either “Upcoming,” “Purchased,” “Canceled,” or “Unviewed.”
•
Upcoming. These programs are scheduled to be purchased but have not aired yet. You
have not yet been charged for them. You can cancel upcoming purchases by selecting
them. The Purchase Info screen, described below, will appear.
•
Purchased. These programs have been viewed. You were charged for them.
•
Canceled. Purchase of these programs was canceled before the programs aired. You
were not charged for them.
•
Unviewed. These programs were scheduled to be purchased but were not viewed and
not recorded. You were not charged for them.
Purchase Info. The Purchase Info screen shows a selected pay per view event’s date,
time, channel and purchase price. You can cancel upcoming purchases on this screen.
Canceling a scheduled pay per view recording in another place—for example, the To Do
List—does not cancel the purchase. You must cancel the purchase from the Purchases
screen. To see Purchase Info, highlight a program and press SELECT.
To cancel an upcoming purchase:
•
On the Purchases screen, highlight an upcoming purchase and press SELECT. The
Purchase Info screen appears.
•
Select “Cancel this purchase.” A confirmation screen appears.
DIRECTV Central
Messages and Setup
Purchases
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If a pay per view program exceeds
spending or rating limits you have
M e s s a g e s
•
a n d
S e t u p
Press SELECT. The purchase is canceled. You return to the Purchases screen. If you
cancel a purchase that is scheduled to record, the recording is also canceled.
set with Parental Controls, a password
Pay Per View
will be required to purchase it.
Your DIRECTV® DVR makes buying and recording pay per view events a snap. You can
order them when they are promoted on live TV, or during a search for programs. You can
order them to watch, or to be recorded. And the whole transaction can be handled using
your remote control.
The Purchases screen keeps a record of all your pay per view purchases. You can also go
to the Purchases screen to cancel purchases of pay per view events that have not yet aired.
Ordering from live TV. While watching live TV, you may see a promotion for a pay per
view event, including instructions to press SELECT for ordering information. If you press
SELECT, you will see the Program Information screen for pay per view.
If the promotion happens when you are not caught up to live TV, a small message that
says “Press Select” and “Next Showing” will appear. If you press SELECT, you will see
the Program Information screen for pay per view. If you don’t want the program, you can
press EXIT to remove the message.
Program Information for Pay Per View. When you order a pay per view event from live
TV, or select a pay per view event in Pick Programs to Record or the Program Guide, you
see the Program Information screen for pay per view. Options on the Program Information
screen vary, depending on whether the event selected is currently showing, is already
scheduled to record, or is currently available to be purchased through the DVR. Though
some events have dedicated channels that allow ordering more than 24 hours in advance,
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you usually cannot use the DVR to purchase a pay per view event more than 24 hours
before the event airs. Recorded pay per view programs are marked “Save Until I Delete”
(the green icon) by default. That way your recorded movies are saved until you manually
delete them from the Now Playing screen.
•
Purchase & record info. If the DVR does not have purchase information (such as the
price of the pay per view event) immediately available, it can do a short check for it. If
the DVR gets purchase information, the event will become available to purchase and
record. To check for purchase information the DVR must briefly tune to a special
channel. If you are recording a program, checking for pricing information this way
may create a short skip in the recording. The skip is usually less than two seconds but
may be up to ten seconds long. The DVR provides a confirmation screen so you can
avoid such a skip by choosing not to check for purchase information.
If the DVR finds purchase information by tuning away, the pay per view screen will be
refreshed with the new information and you will have the option to purchase the
program. If the DVR cannot find purchase information, you will be informed that
purchase information is not available.
•
Buy and record. When you select this option, the pay per view event is purchased and
a recording of it is scheduled on the To Do List. A verification screen appears
describing any scheduling conflicts. If you verify that you want to buy and record the
event, a second screen confirms the purchase. You can select “Options,” to the right of
“Buy and record,” to change Recording Options for the pay per view event.
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•
Buy; don’t record. When you select this option, you purchase the pay per view event.
A verification screen appears with a description of any scheduling conflicts.
•
View upcoming showings. Press SELECT to display a list of upcoming showings for
the program. Highlighting one of these showings and pressing SELECT displays the
Program Information screen for that showing. LEFT arrow from the list returns to the
previous screen.
•
Watch Now. Available if the program has been purchased and is currently playing.
•
Review/cancel purchases. The pay per view screen includes this option if you have
already purchased a program. Selecting “Review/cancel purchases” displays the
Purchases screen, where you can cancel any purchases you have not yet watched or
recorded.
•
Record as planned. Available if you already scheduled the program to record.
Selecting this leaves the pay per view screen without making any changes.
•
Cancel this recording. Available if the program has been purchased and is being
recorded. Selecting this option cancels the recording. (Because the DVR began
recording the program, you will still be charged for the purchase.)
•
Continue recording. Available if the program is already recording. Selecting this
option leaves the pay per view screen without making any changes.
M y
P re f e r e n c e s
My Preferences
To see My Preferences, press the DIRECTV button, and then select “Messages & Setup”
and then “My Preferences.” My Preferences are your personal preferences—you change
them to make the DVR work more to your liking.
Customize Channels
What are channel lists for? Features such as Search by Title and Search Using WishLists
only look at programs available on channels selected in the Channels You Receive list.
Your DVR also uses lists of channels to decide which channels the List Guide displays
and which channels to search in Browse by Channel.
There are two selections available in Customize Channels:
Channels You Receive. The Channels You Receive list starts with all DIRECTV®
channels. It can be customized to include only channels you actually subscribe to and
to reflect your viewing preferences (for example: if you never watch a channel and
don’t plan to set up any recordings on it, or let the DVR service search for programs on
it, you can de-select it here).
Favorites. The Favorites list is for channels you watch frequently. Include only a few
channels in this list, so that you can quickly look at what’s coming up on them.
To set up a custom channel list:
1. Select the Channels You Receive or Favorite Channels list. A check mark appears to
the left of channels that are part of the selected list.
2. To remove or add a channel, highlight it and press SELECT. (You can speed through
the list with the CHAN UP/DOWN. To go directly to a specific channel, press the
number buttons, then press ENTER/LAST.)
DIRECTV Central
Messages and Setup
My Preferences
Customize Channels
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Your changes are saved automatically. Press the LEFT or the RIGHT arrow to return to
the Customize Channels screen.
The large version of the channel
Parental Controls
banner has a shortcut to Parental
Parental Controls allow you to set limits on movie and television ratings and to lock
specific channels so that a password is required to view them. If you try to watch a
program in the Now Playing List that violates a Parental Control, you will also be asked
for the password. In addition, when Parental Controls are on, you must enter a password to
delete a program that violates a Parental Control.
Controls. Press INFO, then press the
DOWN arrow to highlight the lock icon,
then press SELECT.
The padlock icon shows the current state of Parental Controls:
Off. No password or controls set. Padlock appears unlocked and dark.
On. Password and controls set. Padlock appears locked and bright.
Temporarily off. Parental controls are set, but a password has been entered to
temporarily turn them off. The padlock appears unlocked and bright.
While Parental Controls are on, you can watch a locked program or channel by pressing
SELECT, then entering the Parental Controls password. This temporarily turns off
Parental Controls.
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DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
M y
To turn on Parental Controls and define a password (
P re f e r e n c e s
1. Select “Turn on Parental Controls.”
2. Use the number buttons on the remote control to enter a four-digit password.
3. Enter the same password again for confirmation.
To temporarily turn off Parental Controls (
•
Enter the password to watch a program or channel—Parental Controls become
temporarily turned off, or
•
Select “Temporarily turn off Parental Controls” on the Parental Controls screen, then
enter your password.
When Parental Controls are temporarily turned off, any program or channel can be
viewed, but the correct password is still required to change Parental Controls settings.
To re-enable Parental Controls (
•
On the Parental Controls screen, select “Re-enable Parental Controls,” or
•
Put the DVR in Standby, then take it out of Standby. To do this, press the DIRECTV
button on the remote control, then select “Standby,” or press the Standby button on the
DVR.
Auto Re-lock Option
When Parental Controls are temporarily turned off, they re-lock automatically after four
hours if you don’t use your remote. Parental Controls won’t re-lock in the middle of a
show. By default, the Auto Re-lock option is on.
DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
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M e s s a g e s
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S e t u p
To turn off Auto Re-lock:
Go to Messages & Setup, then My Preferences, then Parental Controls. Press the DOWN
arrow to highlight “Auto Re-lock,” then press SELECT. Enter your password, then
highlight and select “Auto Re-lock off.”
Rating Settings for TV and Movies (
Movies that are originally meant for release to theaters have a different rating system from
programs that are made for TV. You can use Parental Controls to set limits for both rating
systems. There is also a rating system for TV content that allows you to set limits for
specific types of content that may be objectionable—such as sexual content or violence.
To set Rating Limits for TV and Movies:
1. From Parental Controls, select “Rating Settings,” then enter the password and press
SELECT.
2. Select the kind of limit you want to change: TV or Movies.
3. The next screen contains a box listing all potential ratings. Ratings shaded in green are
not locked; those in red are locked. Use the UP and DOWN arrows to move the red
shading and adjust which ratings are locked. Your changes are saved automatically.
When you are done, press the RIGHT or LEFT arrow to return to Parental Controls.
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DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
M y
P re f e r e n c e s
To set Rating Limits for Specific TV Content:
1. From Parental Controls, select “Rating Settings,” then enter the password and press
SELECT.
2. Select Block by TV Content.
3. A list of categories appears on the next screen. Select a category (for example,
V-Violence).
4. A box containing all the possible ratings appears. Ratings in green are not locked;
ratings in red are locked. (Ratings in gray do not apply to the category. For example, a
TV-Y program would not have V-Violence content so there is nothing to block.)
Use the UP and DOWN arrows to adjust which ratings are locked or unlocked. The
display to the right of the box will change to tell you exactly what ratings level you are
allowing. Your changes are saved automatically. To return to the Parental Controls
screen, press SELECT or the RIGHT arrow.
gray = does not apply
to the category
green = not locked
red = locked
DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
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Motion Picture Association of America ratings for movies
G: General Audiences. Most parents would find this material suitable
for all ages.
R: Restricted. This material is specifically designed to be viewed by
adults and therefore may be unsuitable for children under 17.
PG: Parental Guidance Suggested. Parents may find portions of this
material unsuitable for younger children.
NC-17: Adult Content. This material contains intense, disturbing, or
graphically portrayed themes or content that are not suitable for
viewing by children under 17.
PG-13: Parents Strongly Cautioned. This material contains portions
many parents would find unsuitable for children under 13 years of age.
X: Explicit Sexual Content. This material contains explicit sexual
content and is intended to be viewed by adults ONLY.
NR: (Not Rated). This program has not been rated.
Ratings for television movies and programs (including content ratings):
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TV-Y. All children. This program is designed to be appropriate for all
children. Whether animated or live action, the themes and elements in
this program are specifically designed for a very young audience,
including children from ages 2-6. This program is not expected to
frighten younger children.
TV-PG. Parental guidance suggested. This program contains
material that parents may find unsuitable for younger children. Many
parents may want to watch it with their younger children. The theme
itself may call for parental guidance and/or the program contains one
or more of the following: moderate violence (V), some sexual
situations (S), infrequent coarse language (L), or some suggestive
dialogue (D).
TV-Y7. Directed to older children. This program is designed for
children age 7 and above. Themes and elements in this program may
include mild fantasy or comedic violence, or may frighten children
under the age of 7. Programs where fantasy violence that may be more
intense or more combative than other programs in the TV-Y7 category
are designated TV-Y7-FV.
TV-14. Parents strongly cautioned. This program contains some
material that parents would find unsuitable for children under 14 years
of age. Parents are strongly urged to exercise greater care in
monitoring this program and are cautioned against letting children
under the age of 14 watch unattended. This program contains one or
more of the following: intense violence (V), intense sexual situations
(S), strong coarse language (L), or intensely suggestive dialogue (D).
TV-G. General audience. Most parents would find this program
appropriate for all ages. Although this rating does not signify a
program designed specifically for children, most parents may let
younger children watch this program unattended. It contains little or
no violence, sexual dialogue, or situations; and no strong language.
TV-MA. Mature audiences only. This program is specifically
designed to be viewed by adults and therefore may be unsuitable for
children under 17. This program contains one or more of the
following: graphic violence (V), explicit sexual activity (S), or crude,
indecent language (L).
M y
Channel Lock for Live TV (
P re f e r e n c e s
You can lock individual channels so that a password is required to view any program on
those channels. To lock or unlock channels:
1. From the Parental Controls screen, select “Channel Lock,” and then enter the
password.
2. A channel list appears with a padlock icon to the left of any locked channels. Highlight
a channel and press SELECT to add or remove a padlock icon. Use CHAN UP/DOWN
to move through the list quickly. You can highlight a specific channel by entering its
channel number with the number buttons on the remote.
3. When you are done, press the RIGHT or LEFT arrow to return to Parental Controls.
Your changes are saved automatically.
If you set the spending limit to zero
Spending limit. You can limit the amount that may be spent on a single pay per view
event. When Parental Controls are on, a password is required to purchase any event that
exceeds the limit. To set the spending limit:
cannot be purchased without entering the
(“0”), pay per view programs
correct password.
1. Select “Spending Limit.” A password screen appears.
2. Enter the password and press SELECT. If Parental Controls are off, you are asked to
create a new password and they are turned on.
3. The Spending Limit screen appears. Use the number buttons on the remote control to
enter a spending limit.
4. Press SELECT to save your changes and return to Parental Controls, or press LEFT
arrow to discard your changes and return to Parental Controls.
DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
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M e s s a g e s
To change the Password (
a n d
S e t u p
To change the password for Parental Controls, Parental Controls must be on.
1. Select Change Password on the Parental Controls screen.
When you turn Parental Controls
2. Enter a new password.
off, you don’t need to know a
3. Re-enter the new password.
password to turn them back on. You may
To turn off Parental Controls (
prefer to temporarily turn off Parental
Controls, so that another person in your
household does not choose a new
password.
1. Select “Turn off Parental Controls.”
2. Enter the password and press SELECT.
When Parental Controls are turned off, the password is deleted and anyone can view any
programs or watch any channels.
Channel Banner
Normally, when you change channels, a channel banner displays for a few seconds. If you
want the channel banner to disappear quickly, select “Clear banner quickly.”
Audio Options
Dolby® Digital. This sets your DVR’s default to automatically record and output Dolby®
Digital audio whenever a program includes it. You should do this if you have the digital
output of your DVR connected to an audio/visual system equipped with Dolby® Digital
decoding. If you are watching a program with Dolby® Digital audio, you will not hear the
DVR’s sound effects. You can change to Dolby® Digital audio for individual programs
that include it by selecting the Dolby® Digital icon (
) in the channel banner.
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DIRECTV Central
Messages and Setup
My Preferences
Parental Controls
M y
P re f e r e n c e s
Sound Effects Volume. Allows you to change the volume or turn off your DVR’s sound
effects (the tones played when you press buttons on the remote control). The default
setting is Medium. Sounds effects are not currently available from the DVR’s digital audio
output.
Audio Language. This sets your DVR’s default to automatically play the sound track in
the language chosen, if that language is available. If the language you choose here is not
available, the program’s default language is used. When programs include alternate audio
tracks (alternate audio usually provides the sound track in a different language), you can
change the audio track for individual programs by selecting the Alternate Audio icon
) in the channel banner.
TiVo Suggestions
This screen lets you turn automatic recording of TiVo Suggestions on or off. When
automatic recording is on, TiVo Suggestions may be recorded onto free disk space.
Programs you have recorded or scheduled to record will never be deleted to make room
for TiVo Suggestions. If space is needed to save programs you have scheduled to record,
TiVo Suggestions are the first things to be deleted. When you set up your DVR, automatic
recording of TiVo Suggestions is on.
DIRECTV Central
Messages and Setup
My Preferences
TiVo Suggestions
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TV Aspect Ratio
4:3
Standard Screen
16:9
Wide Screen
This screen lets you choose one of two settings, the default Standard Screen–4:3 or Wide
Screen–16:9. If you have a normal television, you should leave this setting at the default.
If you have a wide screen set, select “Wide Screen–16:9.” Doing this allows programs
transmitted in a wide screen format to fill the wider screen. If you are unsure of the correct
setting, leave it at the default Standard Screen–4:3. If this is the wrong setting for your
television, programs in wide screen format may appear 'squashed' horizontally—people
would seem very tall and thin.
Movies are generally made in a wider format than standard television images. Movie
images on television deal with the difference in one of the following three ways:
Standard or “Pan-and-Scan”. The edges of the movie are carefully edited to make it fit
the television format. This format is unaffected by the TV Aspect Ratio setting.
Letterbox. The full width of the movie image is displayed. On standard TVs, this leaves a
black margin on the top and bottom of the image. Some wide screen TVs can eliminate the
margins and make Letterbox fill the screen. (See the owner's manual for your wide screen
TV.) This format is unaffected by the TV Aspect Ratio setting.
Anamorphic. This method allows the DVR to choose how to display the image. If TV
Aspect Ratio is set to Wide Screen, the DVR displays a wide screen image. If TV Aspect
Ratio is set to Standard, the DVR displays a Letterbox image.
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DIRECTV Central
Messages and Setup
My Preferences
TV Aspect Ratio
R e c o r d e r
Ph o n e
S e t u p
Recorder & Phone Setup
Options under Recorder & Phone Setup affect the basic functioning of the DVR. Most of
these settings were established before or during Guided Setup, and you may not ever need
to change them.
Satellite Dish Setup
If you have a loss of signal and wish to diagnose the problem, or you need to re-point your
satellite dish antenna, or if you add additional equipment, you can select “Satellite Dish
Setup” to reconfigure your satellite dish antenna setup.
Test Signal Strength. This screen shows approximate pointing information for your
satellite dish antenna. You can also use this screen to check the strength of the signal
received from each transponder on a selected satellite dish antenna. It shows you the
signal strength from individual transponders one at a time. To be sure you receive all of
your channels, you should check signal strength on all transponders.
A transponder is a piece of radio equipment on a satellite. The DIRECTV transponders
receive information from DIRECTV and rebroadcast it to your satellite dish antenna.
Different channels are rebroadcast by different transponders, and different satellites have
different numbers of transponders.
Note: You can check signal strength while you adjust the pointing of your satellite dish
antenna. The signal strength meter on this screen provides audio feedback—a tone that
becomes higher pitched as the signal gets stronger. You may be able to turn the volume on
your TV up so you can hear the tone while you adjust the position of your satellite dish
antenna. Alternatively, you might have someone watching the signal strength meter and
DIRECTV Central
Messages and Setup
Recorder & Phone Setup
Satellite Dish Setup
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then reporting through a cell phone or walkie-talkie to the person who is adjusting the
satellite dish antenna.
When you first come to this screen, it shows signal strength for the transponder that carries
the current channel. If you are having trouble with a specific channel, tune to that channel,
then come to this screen to check the signal for that transponder.
•
To change the transponder, use the UP arrow to highlight the transponder number.
Press the RIGHT or LEFT arrow to change the transponder number. It is best if each
transponder has a signal strength above 70.
If you have an Oval, 2 or 3 satellite dish antenna, you can check the signal strength from
transponders on each satellite.
•
To change the selected satellite, press the UP arrow until the satellite number is
highlighted. Press the RIGHT or LEFT arrow to change the satellite.
•
Press the DOWN arrow to highlight the transponder number, then press the LEFT or
the RIGHT arrow to check the signal on different transponders.
If your signal strength is low, see “Satellite Signal Troubleshooting,” on see page 28.
Repeat Satellite Dish Guided Setup. After selecting this, you need to enter a safety code
(press THUMBS DOWN three times, then press ENTER). This option lets you repeat
Satellite Dish Guided Setup. For more information, see page 25.
Reset Satellite Information. Only use this feature if directed to do so by a professional
installer or a DIRECTV customer care representative. In most cases, you can use Satellite
Dish Guided Setup, rather than this option.
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DIRECTV Central
Messages and Setup
Recorder & Phone Setup
Satellite Dish Setup
R e c o r d e r
Ph o n e
S e t u p
Phone Connection
The DVR makes a daily call to communicate with the DIRECTV® DVR with TiVo®
service, so a telephone line should be connected to it. The DVR occasionally makes a brief
phone call to get updates to the DVR service, Showcases, and pay per view functionality.
You can see details of the daily call on the Phone Connection screen, including the time of
the last successful call and last call attempt, and the status of the last call.
Below the call details are the menu options Change Dialing Options, Make Test Call and
Make Daily Call Now. If your area code has changed and/or you need to choose a
different dial-in number, you will need to change your dialing options. You should make a
test call after any changes to your dialing options.
Make Test Call. After selecting Make Test Call, the Test Phone Connection screen will
display and the call will start automatically. When the call has finished, press SELECT to
continue.
Make Daily Call Now. Under normal use, you do not need to make the daily call manually.
However, for troubleshooting or other unusual circumstances, you may wish to use this
option.
Your DVR should NOT be used with
any digital PBX phone system. For
more information, see page 3.
After you start the call, the status indicator reads “Starting Up.” The status will update as it
cycles through various states. You can watch TV and use your DVR while the call is in
progress. The DVR typically uses the phone for less than ten minutes during a daily call.
Change Dialing Options. Selecting this displays the Phone Dialing Options screen, from
which you can change the following settings:
DIRECTV Central
Messages and Setup
Recorder & Phone Setup
Phone Connection
101
C h a p t e r
M e s s a g e s
a n d
S e t u p
Phone Dialing Options
Set Dial-In Number. The number your DVR is currently using to call the DVR service is
displayed on the Phone Dialing Options screen. To change it:
1. Select Set Dial-In Number on the Phone Dialing Options screen.
2. Use the number keypad on the remote to set the area code, then press SELECT. If you
changed the area code, or if the DVR has not made a daily call in the last twenty-four
hours, the Update Numbers screen appears and the DVR calls the DVR service. After
the phone call, press SELECT. The Dial-In Number screen appears.
3. Use the UP/DOWN arrow to choose one of the numbers on the Dial-In Number
screen. The DVR will use this number to access the DVR service. After you press
SELECT, the Dialing Format screen will appear.
•
If your area code has no access numbers, you can press the LEFT arrow to return to the
Area Code screen and try to enter a nearby area code.
•
If none of the numbers listed on the Dial-In Number screen are in your local calling
area, select “None of the Above.” The No Local Numbers screen will appear.
4. The No Local Numbers screen appears if you selected None of the above on the DialIn Numbers screen. Select Request 800 number authorization on the No Local
Numbers screen. This temporarily authorizes you to use the toll-free number and
submits a request to DIRECTV Customer Care. It is the current policy of DIRECTV to
allow you to use the toll-free number if there are no local numbers available.
DIRECTV will research available dial-in numbers at your location and send a message
to your DVR authorizing you to use the toll-free number, or suggesting a local
alternative.
102
Messages and Setup
Recorder & Phone Setup
Phone Connection
Change Dialing Options
R e c o r d e r
Ph o n e
S e t u p
5. The Dialing Format screen appears after you have chosen a dial-in number. You
should use this screen to tell the DVR which dialing format to use. For example,
should the dial-in number be preceded by your area code and should a “1” precede the
area code? In some areas, even local numbers must be dialed using the area code. Press
SELECT to return to the Phone Dialing Options screen.
6. To test your new dial-in number, select “Test Phone Connection Now.” The Test
Phone Connection screen appears and a test phone call begins. When the call
completes, you should see the message “Test Succeeded!” Press SELECT to return to
Phone Dialing Options. (If the phone call does not succeed, see troubleshooting on
page 132.)
Set Dial Prefix. You can use this screen to specify a prefix if the DVR needs to use one to
reach an outside line (for example, the DVR may need to dial “9” before it dials out). Use
the number keys on the remote control to enter the prefix. Press the PAUSE button after
you have entered the prefix. This will insert a comma, which will create a two second
pause after the prefix is dialed. If you make a mistake, use the BACK button to backspace.
Set Call Waiting Prefix. If you have call waiting, you may choose to disable it while the
DVR is making a call, so that the DVR’s phone call is not interrupted. If you do not
disable it, the DVR may drop the call and allow the second call to ring through, depending
on your phone system. The DVR will then try its call again later. The most common code
that phone companies use to disable call waiting is *70. Sometimes a comma is needed
(,*70). Check with your phone company to find out how to disable call waiting in your
area. If you make a mistake, use the BACK button to backspace.
Set Tone/Pulse. If your phone system uses pulse dialing, rather than tone dialing, you can
change the setting here.
Messages and Setup
Recorder & Phone Setup
Phone Connection
Change Dialing Options
103
C h a p t e r
M e s s a g e s
a n d
S e t u p
Set ‘Phone Avail.’ Detection. Off by default. When Set ‘Phone Avail.’ Detection is on,
the DVR determines whether the phone line is in use by detecting voltage on the line. This
allows it to avoid disrupting a call in progress (such as another modem call). However, if
you are experiencing “Failed, Line unavailable” errors, or if the DVR is not making daily
calls, you may have a low-voltage phone system that the DVR cannot detect. In this case,
try selecting “Off” for ‘Phone Avail.’ Detection.
With ‘Phone Avail.’ Detection turned off, the DVR must pick up the line to check for a
dial tone. If you are on the phone when the DVR tries to call, you may hear a click on the
line. If you have another modem call in progress (on your computer or other device), that
call may be disrupted if the DVR attempts to make a service call.
If you turn off ‘Phone Avail.’ Detection and you have a standard dial-tone, turn on Dial
Tone Detection (described next).
Set Dial Tone Detection. On by default. When this is on, the DVR checks for a dial tone
before dialing. If this is on and you have a non-standard dial tone (for example, an analog
PBX system), or a stuttering dial tone (as some voice messaging systems have), the DVR
will be unable to detect the dial tone and will not make its daily call.
Phone Troubleshooting
With Dial Tone Detection and
‘Phone Avail.’ Detection both
turned off, if you happen to be talking on
the phone when the DVR tries to call you
will hear the modem dial and try to
This screen provides a list of hints for troubleshooting problems with your phone
connection. To view all of the hints, use the CHAN DOWN button to scroll down the
page; use the CHAN UP button to scroll up the page.
Remote Control Setup
You can set your remote control to control power, muting and volume on your TV or A/V
Receiver. See page 111 for instructions.
communicate with the server.
104
Messages and Setup
Recorder & Phone Setup
Phone Connection
Change Dialing Options
R e c o r d e r
Ph o n e
S e t u p
Time Zone/Daylight Savings
DIRECTV sets the time on your DVR to be accurate at your billing address. If you
temporarily move the DVR to a new location, you can change the time zone here. After
changing the time zone, you can change the Daylight Savings setting.
Replace Access Card
If you need to replace your DIRECTV access card, follow the on-screen instructions.
System Test
System Test runs tests on the DVR’s signal, tuning, access card and phone connection,
then shows whether or not the test succeeded. You can also see the ID Number for your
DIRECTV access card on this screen. The tests begin as soon as the screen appears.
If the tests succeed, press SELECT to return to Recorder & Phone Setup. If the tests fail,
press SELECT to retry them or LEFT arrow to return to Recorder & Phone Setup.
•
If the Signal or Tuning test failed, you need to troubleshoot the signal from your
satellite dish antenna. For hints, see “Satellite Signal Troubleshooting” on page 28.
•
If the Access Card test failed, check your Access Card. The proper side of the Access
Card should be inserted firmly into the slot on the front of the DVR. If you have
inserted the correct card firmly, and the Access Card test is still failing, see the
Customer Care information on the back of this manual.
•
If the phone connection test fails, see page 132 in the Troubleshooting chapter.
DIRECTV Central
Messages and Setup
Recorder & Phone Setup
105
C h a p t e r
M e s s a g e s
a n d
S e t u p
System Information
This is where you can find the DVR’s serial number, Receiver ID number, the
manufacturer and model number, the software version, information about recent service
calls, and the DVR’s storage capacity. You’ll need some of this information if you call
Customer Care for support. You can use CHAN UP/DOWN to see all of the screen.
Remember, you can use CHAN UP/
DOWN to see text below or above
what is displaying on the current screen.
106
DIRECTV Central
Messages and Setup
Recorder & Phone Setup
System Information
T r o u b l e s h o o t i n g
Troubleshooting
Parental Controls Troubleshooting
This screen provides a brief description of how to use Parental Controls. Use CHAN UP/
DOWN to see all of the text on the screen.
Phone Troubleshooting
This screen provides tips to help you troubleshoot problems with your phone connection.
Use CHAN UP/DOWN to see all of the text on the screen.
Satellite Troubleshooting
This screen provides basic information about connections to your satellite dish antenna
and dual tuner, and has some troubleshooting steps. Use CHAN UP/DOWN to see all of
the text on the screen.
DIRECTV Central
Messages and Setup
Recorder & Phone Setup
Troubleshooting
107
C h a p t e r
M e s s a g e s
a n d
S e t u p
Restart or Reset System
You may need to restart the DVR as a routine troubleshooting step. These options erase
information and restore original factory settings. Selecting a reset option brings you to a
warning screen. To continue press THUMBS DOWN three times, then press ENTER.
Restart the DVR. Shuts down the DVR and starts it up again. It will not affect recorded
programs, Season Pass items, WishList searches, or TiVo Suggestions.
Reset Thumb Ratings and Suggestions. Removes all Thumb ratings and deletes the list
of TiVo Suggestions under Pick Programs to Record. It does not delete TiVo Suggestions
that have been recorded and are in the Now Playing List.
If you do not have the remote
control, you can also press buttons
on the front of the DVR to enter the safety
code. Press the INFO button three times
and then press DOWN.
Clear Program Data and To Do List. Clears all program information, cancels all Season
Pass items and everything in the To Do List, and removes all Thumb ratings. It does not
delete programs in the Now Playing List. The DVR acquires new program guide data from
the Satellite, over the next one to two days. Completing this process may take over an
hour.
Clear and delete everything. Clears all Season Pass items, WishList searches, Thumb
ratings, TiVo Suggestions and Now Playing List recordings, program information, and the
To Do List and setup information, including the Channels You Receive and Favorite
Channels lists. It also clears the current password and resets Parental Controls to the
factory specified default. Completing this process may take over an hour.
108
DIRECTV Central
Messages and Setup
Restart or Reset System
CHAPTER 7
Programming
the Remote Control
Introduction
110
Instructions: TV Power, Volume, and TV Input
111
Resetting the Programmable Buttons
114
Setting a Remote Address
115
C h a p t e r
P r og r a m mi n g
th e
R e m o te
Co n t r o l
Introduction
DIRECTV
do
Win w
Live TV
Info
Exit
Guid e
List
Select
For information about the individual buttons on the remote control, please refer to the
inside front cover of this guide. Before programming the remote control, you must first
insert the batteries and complete Guided Setup.
Mute
Vol
Using the Remote with a TV and A/V Stereo System
Chan
Record
The DIRECTV remote will already work with your DVR. You can also set it up to control
your TV and A/V stereo system. For example, you can set up the remote to:
Page
Play
(-)
Slo w
•
Control TV power, volume, mute, and input settings: Complete the instructions on
page 111 using the first column in each of the tables (TV power, volume, and mute).
Then repeat the instructions using the second column (TV input).
•
Control TV and A/V receiver power; A/V stereo system volume and mute: Complete
the instructions on page 111 using the first column in each of the tables. Then repeat
the instructions using the third column (A/V receiver power, volume, and mute). In
this case, the TV POWER button turns on/off both the TV and the A/V receiver. The
VOL and MUTE buttons control only the A/V receiver.
•
Control TV power and A/V stereo system volume and mute: Complete the
instructions on page 111 using the first column in each of the tables. Then repeat the
instructions using the fourth column (A/V receiver volume and mute). The VOL and
MUTE buttons control only the A/V receiver.
TV
SAT
ow
VP e
V Input
r/L
nte as
Clear
DIRECTV
The TV INPUT button can control
which video signal—or “input”—
your TV displays. TV inputs can include
the signal from a VCR, DVD player, or a
camcorder.
110
The SAT/TV switch sets the remote control to send channel changing signals to either the
DVR (SAT) or the television (TV). If you program the remote to control the volume on
the A/V receiver, it continues to control the A/V receiver’s volume when you change the
SAT/TV switch to TV.
I n s t r u c t i o n s :
T V
P o w er ,
V o l u m e ,
a n d
T V
I n p u t
Instructions: TV Power, Volume, and TV Input
1. Go to the Remote Control Setup screen.
Press the DIRECTV button; then select “Messages & Setup,” then Recorder & Phone
Setup, then Remote Control Setup. Choose which device/functions you want to
control:
To Control:
TV power, volume, and
TV input
mute
Choose:
A/V system power,
A/V system volume
volume, and mute
and mute only
Remote Control–TV
Remote Control–
Remote Control–
Remote Control–
(power, volume, mute)
TV (TV Input)
A/V Stereo Receiver
A/V Stereo Receiver
2. Select the brand of your device.
Using the UP/DOWN arrows, highlight the brand of the device you wish to control,
then press SELECT. (If you have been using a universal TV remote control, select
your TV or A/V receiver’s brand, not the brand of the universal remote.) Next you’ll
see a screen with four-digit codes.
3. Prepare the remote control.
Point the remote away from your DVR. Refer to the table below and determine which
two buttons to press to prepare the remote. Press and hold the buttons simultaneously
for about 5 seconds (until the red light at the end of the remote control lights up and
stays on when you release the buttons).
To Control:
TV power, volume,
TV input
and mute
Press the:
A/V system power,
A/V system volume
volume, and mute
and mute only
TV PWR and
TV Input and
TV PWR and DIRECTV
MUTE and DIRECTV
DIRECTV buttons
DIRECTV buttons
buttons
buttons
111
C h a p t e r
P r og r a m mi n g
th e
R e m o te
Co n t r o l
4. Enter a code. Use the number buttons on the remote control to enter a four-digit code
(starting with the first code in the list on the screen). After you press the fourth digit of
the code, the red light on the end of the remote control should flash. If it doesn’t, try
the next code.
5. Test the code. Point the remote towards the TV and test the button (refer to the table):
To Test the:
TV power, volume,
TV input
and mute
Press the:
TV PWR button
TV Input button
A/V system power,
A/V system volume
volume, and mute
and mute
TV PWR buttons
MUTE button
If pressing the button works (e.g., turns the TV or A/V stereo system off, or changes
the TV input), the code is correct. If it does not work, repeat steps 3 and 4 using the
next code on the list. If none of the codes works, perform a code search (see below).
Performing a Code Search
If none of the codes listed allows you to control your device, a code search may detect the
correct code. Performing a code search can take up to 20 minutes.
1. Prepare the remote control. Point the remote away from your DVR.
Refer to the table below and determine which two buttons to press to prepare the
remote. Press and hold the buttons simultaneously for about 5 seconds (until the red
light at the end of the remote lights up and stays on when you release the buttons).
To Control:
TV power, volume,
TV input
and mute
Press the:
112
A/V system power,
A/V system volume
volume, and mute
and mute only
TV PWR and
TV Input and
TV PWR and DIRECTV
MUTE and DIRECTV
DIRECTV buttons
DIRECTV buttons
buttons
buttons
I n s t r u c t i o n s :
T V
P o w er ,
V o l u m e ,
a n d
T V
I n p u t
2. Enter the search code. Refer to the table below and use the number keys on your
remote control to enter the appropriate code.
To Test:
TV power, volume,
TV input
and muting
Enter:
0999
0999
A/V system power,
A/V system volume
volume, and mute
and mute only
1999
1999
After you press the fourth digit of the code, the red light on the end of the remote
control will flash twice, then remain on.
3. Test the remote control. Point the remote control at the TV or A/V stereo system.
Press CHAN UP. Did the TV or A/V stereo system turn off? If not, wait two or three
seconds, then press CHAN UP again. Continue doing this until the TV or A/V stereo
system responds.
When the TV or A/V receiver does turn off, press ENTER to select the current code.
The red light at the end of the remote control will flash three times to indicate that the
remote control is properly coded to control your device.
When the red light on the end of the remote control turns off, you have reached the end
of the available codes.
Unfortunately, due to the great variety of TVs and A/V stereo systems, some makes
and models are not compatible with your DVR’s remote control. If you reach the end
of the available codes without finding a code that works with your device, you will
need to use your TV or A/V stereo system’s remote to turn it on and off, and control
the volume.
113
C h a p t e r
P r og r a m mi n g
th e
R e m o te
Co n t r o l
Resetting the Programmable Buttons
If you make a mistake, or are having difficulty, you can reset the programmable buttons.
Once you do so, all the buttons on the remote will return to the unprogrammed state of a
new remote.
1. Prepare the remote control. Point the remote away from your DVR. Press and hold
the TV PWR button and DIRECTV button simultaneously until the red light at the end
of the remote control comes on, remains steady, then stays on when you release the
buttons.
2. Press THUMBS DOWN three times, then press ENTER. (To cancel, press CLEAR
before you press ENTER.)
114
S e t t i n g
R e m o t e
A d d r e s s
Setting a Remote Address
If you have two DVRs in the same house, you may want to assign a remote address to each
remote control. This will prevent the crossing of signals between one DVR’s remote and
the other’s.
1. If the DVRs are both in the same room, cover the area around the shiny, dark plastic
window on the front of one DVR. You can use a dark piece of cloth, a magazine, or
anything thick and opaque. This prevents the DVR from receiving signals.
2. Point the remote control at the DVR for which you want to set the remote address.
Press the DIRECTV button, and select “Messages & Setup.” Select “System
Information,” and press the DOWN arrow until you see “Remote Address.”
3. Point the remote control away from the DVRs, and cover the front end of the remote
with your hand. Press and hold the PAUSE and DIRECTV buttons until the red light at
the end of the remote control comes on and stays on when you release them.
4. Point the remote control at the DVR for which you want to set the remote address, and
press the number “1.” Press the RIGHT arrow. On the screen, the “Remote Address”
changes to 1. Exit System Information by pressing the DIRECTV button.
5. Repeat steps 1-4 on the second DVR and its remote control, pressing the number 2 for
the second remote address.
The remote controls are now set to send signals exclusively to the DVR for which they are
addressed. You may want to label the remote controls so that you remember which DVR
they control. Addresses 1 to 9 are unique. 0 is a universal address, meaning it will try to
control any DVR that “hears” its signal.
If you do not exit system
information before you go to step
5, you may transmit information to the
original DVR and overwrite the first
address you entered.
115
C h a p t e r
116
P r og r a m mi n g
th e
R e m o te
Co n t r o l
CHAPTER 8
Troubleshooting
Contacting Customer Care
118
Questions About Installation
119
Questions About Live TV (Including Satellite Signal)
120
Questions About Pick Programs to Record
125
Questions About Parental Controls
131
Questions About the DVR’s Phone Calls
132
Questions About Audio
135
Questions About Pay Per View
136
Questions About the Remote Control
138
Questions About the DIRECTV® DVR with TiVo® Service
139
C h a p t e r
T r o u b l e sh o o t in g
Contacting Customer Care
For questions about your SAMSUNG DVR
After checking the Troubleshooting chapter of this guide, you can call the Samsung
customer care center at 1-800-726-7864 if you need help:
•
Connecting your Receiver to your TV and other A/V equipment.
•
With Guided Setup or daily phone calls that are failing.
•
With a Receiver that does not function properly even after restarting it.
•
With other questions regarding the DVR or remote control.
For questions about your DIRECTV® programming or DVR service
After checking troubleshooting, call DIRECTV Customer Care at
1-800-DIRECTV (1-800-347-3288) if you need help:
•
Activating or using a feature of the DIRECTV® programming or DVR service.
•
Understanding an on-screen message regarding your service.
•
When you call either SAMSUNG or DIRECTV, you will need the 12 digit number on
your DIRECTV access card and the make, model, serial number, and 12 digit Receiver
ID number of your DVR, found on a label on the back of the DVR and on the System
Information screen. (Press the DIRECTV button, then select “Messages & Setup” then
“System Information.”)
Websites
118
You will find all of the most up to date information about DIRECTV’s products and
services at the DIRECTV website, DIRECTV.com. The Samsung Electronics America
website at www.samsungusa.com has links to a wide variety of products and information.
Q u e s t i o n s
A b o u t
I n s t a ll a t i o n
Questions About Installation
I do not see the Welcome screen
If you do not see the Welcome screen, you may need to change channels or change the
video source your TV uses:
•
If you used coaxial RF cable
to connect your DVR to the TV, make sure
you’re viewing the same channel (3 or 4) that you selected using the switch on the
back of your DVR.
•
If you used Composite Video and L/R Audio cables
to connect your DVR,
make sure your TV is displaying the appropriate video source. You may need to use
the “INPUT,” “SOURCE,” or “TV/VIDEO” button on your TV or TV’s remote
control to change video sources. If you are having trouble changing the video source,
refer to the instructions that came with your TV.
•
If you did not connect the DVR directly to the TV but are instead passing the signal
through your VCR, make sure your VCR is displaying the appropriate video source.
You may need to use the “Input,” or “Source” button on your VCR or VCR’s remote
control. Also, some VCRs only pass the signal through when they are turned either on
or off. If you are having trouble displaying the correct video source, refer to the
instructions that came with your VCR.
•
If you are still having trouble, double-check your connections.
119
C h a p t e r
T r o u b l e s h o o t i n g
Questions About Live TV
(Including Satellite Signal)
During Satellite Guided Setup, the screen got stuck on the Satellite Info screen.
•
Press the DIRECTV button, then select “Messages and Setup,” then select “Recorder
& Phone Setup,” then “Satellite Dish Setup,” then choose “Reset Satellite
Information.” The screen will warn you not to proceed unless you have been instructed
to do so by a customer care representative. In this instance, it is safe to proceed past
this screen without consulting Customer Care.
How do I see what’s on TV on every channel?
•
From live TV, press the GUIDE button on the remote to display the program guide.
You can use the CHAN UP/DOWN button to scroll the list a page at a time and use the
FORWARD and BACK buttons to go forward and back in time.
How long can I pause live TV?
•
You can pause for up to 30 minutes on each tuner. After 30 minutes, the video will
start playing again, 30 minutes behind “real time.”
How far back can I rewind live TV?
•
120
The length of time you can rewind depends on how long you have been watching the
same channel. The recording starts over each time you change the channel, so if you
have just changed the channel, you won't be able to rewind very far (the green area on
the Status Bar will be very small). You can store up to 30 minutes of the current
channel. If you have been watching the same channel for more than 30 minutes, you
can rewind for up to 30 minutes. The same is true for two channels with dual tuner.
Q u e s t i o n s
A b o u t
L i v e
T V
( I n c l u d i n g
S a t e l l i t e
S i g n a l )
Can I watch TV while a program is recording?
•
Yes, you can watch what is recording as it is being recorded. You can also watch any
program stored in the Now Playing List while another program is being recorded. If
you have dual tuner, you can record one program while watching another. See page 3
for information about Dual Tuner.
•
If you have an antenna or cable signal in addition to DIRECTV® service, you can
watch programs carried by that signal—without the DVR service—while your DVR is
in standby mode. For more information, see page 55.
After changing the channel, how do I rewind to what I was watching before?
•
You can only rewind Live TV to the point where you last changed the channel. When
you change the channel, you skip ahead to the current time on the new channel, and
start recording fresh, on that channel. If you are behind live TV and watching
something you still want to see, you shouldn’t change the channel. If you have Dual
Tuner, however, you can “surf ” two channels and the DVR saves up to 30 minutes of
each channel’s programming.
How do I know if I’m watching live or delayed TV?
•
Press PLAY to bring up the Status Bar. If the white line is at the right edge of the green
area, you are caught up to live TV. If the white line has green to the right of it, you are
watching delayed TV. To catch up to live TV, press the ADVANCE ( ) button.
When does the DVR get program data?
•
Your DVR downloads program guide data throughout the day from your satellite
connection. It takes a day or two for the DVR to get all of its guide data (up to 14 days)
after you have completed Guided Setup.
121
C h a p t e r
T r o u b l e s h o o t i n g
How do I get back to the last channel I was watching?
•
When watching live TV, typing a channel number jumps the DVR to that channel.
Press ENTER/LAST if you want to go back to the prior channel.
I can’t tune to one of my channels.
•
You may be using a channel list that does not include the channel you want. Use the
number buttons on the remote control to enter the channel number, then press the
ENTER button. For more information on using a channel list, see page 89.
•
The channel you want may be showing a program that exceeds a limit set with Parental
Controls. In this case, you will be able to tune to the channel, but will see only a black
screen with a notice that a limit has been exceeded. For more information, see page 90.
•
Check to make sure you subscribe to the channel you are trying to tune to. Tune to the
channel and read the message at the bottom of the screen.
I can’t use the Favorite Channels channel list.
122
•
The Favorite Channels list is empty until you put channels in it. For more information,
see page 89.
•
If category filtering of the guide is turned on, channels on your list of favorites may be
being filtered out. You can use the guide’s options to turn off filtering. See page 50.

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