Samsung Electronics Co SPHL720 Multi-Band CDMA/LTE/GSM/UMTS Phone with WLAN, Bluetooth and RFID User Manual SPT J IIB Eng

Samsung Electronics Co Ltd Multi-Band CDMA/LTE/GSM/UMTS Phone with WLAN, Bluetooth and RFID SPT J IIB Eng

Contents

Users Manual

Important Information for the
Samsung J
Important Safety Information – page 2
Manufacturer’s Warranty – page 17
General Terms and Conditions of Service – page 71
Important Message From Sprint – page 101
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2 Health & Safety Information
This device is capable of operating in Wi-Fi
mode in the 2.4 and 5 GHz bands. The FCC
requires that devices operating within
5.15-5.25 GHz may only be used indoors, not
outside, in order to avoid interference with
Mobile Satellite Services (MSS). Therefore, do
not use this device outside as a Wi-Fi hotspot or
in Wi-Fi Direct mode outside when using the
5.15-5.25 GHz band.
This section outlines the safety precautions
associated with using your phone. The terms
“mobile device” or “cell phone” are used in this
section to refer to your phone. Read this
information before using your mobile
device.
Exposure to Radio Frequency (RF)
Signals
The U.S. Food and Drug Administration (FDA)
has published information for consumers
relating to Radio Frequency (RF) exposure from
wireless phones. The FDA publication includes
the following information:
Do cell phones pose a health hazard?
Many people are concerned that cell phone
radiation will cause cancer or other serious
Health & Safety Information
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Health & Safety Information 3
health hazards. The weight of scientific
evidence has not linked cell phones with any
health problems.
Cell phones emit low levels of Radio Frequency
(RF) energy. Over the past 15 years, scientists
have conducted hundreds of studies looking at
the biological effects of the radio frequency
energy emitted by cell phones. While some
researchers have reported biological changes
associated with RF energy, these studies have
failed to be replicated. The majority of studies
published have failed to show an association
between exposure to radio frequency from a
cell phone and health problems.
The low levels of RF cell phones emit while in
use are in the microwave frequency range. They
also emit RF at substantially reduced time
intervals when in the stand-by mode. Whereas
high levels of RF can produce health effects (by
heating tissue), exposure to low level RF that
does not produce heating effects causes no
known adverse health effects.
The biological effects of radio frequency energy
should not be confused with the effects from
other types of electromagnetic energy.
Very high levels of electromagnetic energy,
such as is found in X-rays and gamma rays,
can ionize biological tissues. Ionization is a
process where electrons are stripped away from
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4 Health & Safety Information
their normal locations in atoms and molecules.
It can permanently damage biological tissues
including DNA, the genetic material.
The energy levels associated with radio
frequency energy, including both radio waves
and microwaves, are not great enough to cause
ionization of atoms and molecules. Therefore,
RF energy is a type of non-ionizing radiation.
Other types of non-ionizing radiation include
visible light, infrared radiation (heat), and other
forms of electromagnetic radiation with relatively
low frequencies.
While RF energy does not ionize particles, large
amounts can increase body temperatures and
cause tissue damage. Two areas of the body,
the eyes and the testes, are particularly
vulnerable to RF heating because there is
relatively little blood flow in them to carry away
excess heat.
Research Results to Date: Is there a
connection between RF and certain health
problems?
The results of most studies conducted to date
say no. In addition, attempts to replicate and
confirm the few studies that have shown a
connection have failed.
The scientific community at large therefore
believes that the weight of scientific evidence
does not show an association between
exposure to Radio Frequency (RF) from cell
By accessing this document, the recipient agrees and acknowledges
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Health & Safety Information 5
phones and adverse health outcomes. Still the
scientific community has supported additional
research to address gaps in knowledge. Some
of these studies are described below.
Interphone Study
Interphone is a large international study
designed to determine whether cell phones
increase the risk of head and neck cancer. A
report published in the International Journal of
Epidemiology (June, 2010) compared cell
phone usage for more than 5,000 people with
brain tumors (glioma and meningioma) and a
similar number of healthy controls.
Results of this study did NOT show that cell
phones caused brain cancer. In this study, most
people had no increased risk of brain cancer
from using cell phones. For people with the
heaviest use of cell phones (an average of
more than ½ hour per day, every day, for over
10 years) the study suggested a slight increase
in brain cancer. However, the authors
determined that biases and errors prevented
any conclusions being drawn from this data.
Additional information about Interphone can be
found at
http://www.iarc.fr/en/media-centre/pr/2010/pdfs/
pr200_E.pdf.
Interphone is the largest cell phone study to
date, but it did not answer all questions about
cell phone safety. Additional research is being
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that all contents and information in this document (i) are confidential and
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6 Health & Safety Information
conducted around the world, and the FDA
continues to monitor developments in this field.
International Cohort Study on Mobile Phone
Users (COSMOS)
The COSMOS study aims to conduct long-term
health monitoring of a large group of people to
determine if there are any health issues linked
to long-term exposure to radio frequency
energy from cell phone use. The COSMOS
study will follow approximately 300,000 adult
cell phone users in Europe for 20 to 30 years.
Additional information about the COSMOS
study can be found at
http://www.ukcosmos.org/index.html.
Risk of Brain Cancer from Exposure to Radio
Frequency Fields in Childhood and
Adolescence (MOBI-KIDS)
MOBI-KIDS is an international study
investigating the relationship between exposure
to radio frequency energy from communication
technologies including cell phones and brain
cancer in young people. This is an international
multi-center study involving 14 European and
non-European countries. Additional information
about MOBI-KIDS can be found at
http://www.creal.cat/programes-recerca/
en_projectes-creal/view.php?ID=39.
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Health & Safety Information 7
Surveillance, Epidemiology, and End Results
(SEER) Program of the National Cancer
Institute
The National Cancer Institute (NCI) actively
follows cancer statistics in the United States to
detect any change in rates of new cases for
brain cancer. If cell phones play a role in risk for
brain cancer, rates should go up, because
heavy cell phone use has been common for
quite some time in the U.S. Between 1987 and
2005, the overall age-adjusted incidence of
brain cancer did not increase. Additional
information about SEER can be found at
http://seer.cancer.gov/.
Cell Phone Industry Actions
Although the existing scientific data do not
justify FDA regulatory actions, the FDA has
urged the cell phone industry to take a number
of steps, including the following:
▪Support-needed research on possible
biological effects of RF for the type of signal
emitted by cell phones;
▪Design cell phones in a way that minimizes any
RF exposure to the user; and
▪Cooperate in providing users of cell phones
with the current information on cell phone use
and human health concerns.
The FDA also is working with voluntary
standard-setting bodies such as the Institute of
Electrical and Electronics Engineers (IEEE), the
International Commission on Non-Ionizing
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
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8 Health & Safety Information
Radiation Protection (ICNIRP), and others to
assure that safety standards continue to
adequately protect the public.
Reducing Exposure: Hands-Free Kits and Other
Accessories
Steps to Reduce Exposure to Radio
Frequency Energy
If there is a risk from being exposed to radio
frequency energy (RF) from cell phones - and
at this point we do not know that there is - it is
probably very small. But, if you are concerned
about avoiding even potential risks, you can
take a few simple steps to minimize your RF
exposure.
●Reduce the amount of time spent using your
cell phone;
●Use speaker mode or a headset to place
more distance between your head and the
cell phone.
Hands-Free Kits
Hands-free kits may include audio or
Bluetooth® headsets and various types of
body-worn accessories such as belt-clips and
holsters. Combinations of these can be used to
reduce RF energy absorption from cell phones.
Headsets can substantially reduce exposure
because the phone is held away from the head
in the user's hand or in approved body-worn
accessories. Cell phones marketed in the U.S.
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Health & Safety Information 9
are required to meet RF exposure compliance
requirements when used against the head and
against the body.
Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that hands-free kits
reduce risks. Hands-free kits can be used for
convenience and comfort. They are also
required by law in many states if you want to
use your phone while driving.
Cell Phone Accessories that Claim to Shield
the Head from RF Radiation
Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that accessories
which claim to shield the head from those
emissions reduce risks. Some products that
claim to shield the user from RF absorption use
special phone cases, while others involve
nothing more than a metallic accessory
attached to the phone.
Studies have shown that these products
generally do not work as advertised. Unlike
“hands-free” kits, these so-called “shields” may
interfere with proper operation of the phone.
The phone may be forced to boost its power to
compensate, leading to an increase in RF
absorption.
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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10 Health & Safety Information
Children and Cell Phones
The scientific evidence does not show a danger
to any users of cell phones from RF exposure,
including children and teenagers. The steps
adults can take to reduce RF exposure apply to
children and teenagers as well.
●Reduce the amount of time spent on the cell
phone;
●Use speaker mode or a headset to place
more distance between the head and the cell
phone.
Some groups sponsored by other national
governments have advised that children be
discouraged from using cell phones at all. For
example, The Stewart Report from the United
Kingdom made such a recommendation in
December 2000. In this report, a group of
independent experts noted that no evidence
exists that using a cell phone causes brain
tumors or other ill effects. Their
recommendation to limit cell phone use by
children was strictly precautionary; it was not
based on scientific evidence that any health
hazard exists.
Additional information on the safety of RF
exposures from various sources can be
obtained from the following organizations
(updated 10/1/2010):
●FCC RF Safety Program:
http://www.fcc.gov/oet/rfsafety/.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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Health & Safety Information 11
●Environmental Protection Agency (EPA):
http://www.epa.gov/radtown/wireless-
tech.html.
●Occupational Safety and Health
Administration (OSHA):
http://www.osha.gov/SLTC/
radiofrequencyradiation/
.
(Note: This web address is case sensitive.)
●National Institute for Occupational Safety and
Health (NIOSH):
http://www.cdc.gov/niosh/.
●World Health Organization (WHO):
http://www.who.int/peh-emf/en/.
●International Commission on Non-Ionizing
Radiation Protection:
http://www.icnirp.de
.
●Health Protection Agency:
http://www.hpa.org.uk/Topics/Radiation/
.
●US Food and Drug Administration:
http://www.fda.gov/Radiation-
EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
default.htm
.
Specific Absorption Rate (SAR)
Certification Information
Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured not to
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12 Health & Safety Information
exceed the exposure limits for Radio Frequency
(RF) energy set by the Federal
Communications Commission (FCC) of the
U.S. Government.
These FCC RF exposure limits are derived from
the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement (NCRP)
and the Institute of Electrical and Electronics
Engineers (IEEE). In both cases, the
recommendations were developed by scientific
and engineering experts drawn from industry,
government, and academia after extensive
reviews of the scientific literature related to the
biological effects of RF energy.
The RF exposure limit set by the FCC for
wireless mobile phones employs a unit of
measurement known as the Specific
Absorption Rate (SAR). The SAR is a measure
of the rate of absorption of RF energy by the
human body expressed in units of watts per
kilogram (W/kg). The FCC requires wireless
phones to comply with a safety limit of 1.6 watts
per kilogram (1.6 W/kg).
The FCC SAR limit incorporates a substantial
margin of safety to give additional protection to
the public and to account for any variations in
measurements.
SAR tests are conducted using standard
operating positions accepted by the FCC with
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Health & Safety Information 13
the phone transmitting at its highest certified
power level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum reported value. This is because the
phone is designed to operate at multiple power
levels so as to use only the power required to
reach the network. In general, the closer you are
to a wireless base station antenna, the lower the
power output of the phone.
Before a new model phone is available for sale
to the public, it must be tested and certified to
the FCC that it does not exceed the SAR limit
established by the FCC. Tests for each model
phone are performed in positions and locations
(e.g. at the ear and worn on the body) as
required by the FCC. For body-worn operation,
this phone has been tested and meets FCC RF
exposure guidelines when used with an
accessory that contains no metal and that
positions the mobile device a minimum of 1.0
cm from the body.
Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
The FCC has granted an Equipment
Authorization for this mobile phone with all
reported SAR levels evaluated as in compliance
with the FCC RF exposure guidelines. The
maximum SAR values for this model phone as
reported to the FCC are:
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14 Health & Safety Information
Head: x.xx W/kg
Body-worn: x.xx W/kg
The SAR information for this device can also be
found on Samsung’s website:
http://www.samsung.com/sar.
SAR information on this and other model
phones can be accessed online on the FCC's
website through http://transition.fcc.gov/oet/
rfsafety/sar.html. To find information that pertains
to a particular model phone, this site uses the
phone FCC ID number which is usually printed
somewhere on the case of the phone.
Sometimes it may be necessary to remove the
battery pack to find the number. Once you have
the FCC ID number for a particular phone,
follow the instructions on the website and it
should provide values for typical or maximum
SAR for a particular phone. Additional SAR
information can also be obtained at
http://www.fcc.gov/encyclopedia/specific-
absorption-rate-sar-cellular-telephones.
FCC Radio Frequency Emission
This device meets the FCC Radio Frequency
Emission Guidelines.
FCC ID number: A3LSPHL720 [Model Number:
SPH-L720]
More information on the phone’s SAR can be
found from the following FCC website:
http://www.fcc.gov/oet/ea/.
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Health & Safety Information 15
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC Rules, you are
cautioned that changes or modifications not
expressly approved by Samsung could void
your authority to operate the device.
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
Note: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may
cause harmful interference to radio
communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:
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16 Health & Safety Information
●Reorient or relocate the receiving antenna.
●Increase the separation between the
equipment and receiver.
●Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
●Consult the dealer or an experienced radio/
TV technician for help.
Commercial Mobile Alerting System
("CMAS")
This device is also designed to receive CMAS
alerts, known as Personal Localized Alerting
Network ("PLAN") alerts. If your wireless
provider has chosen to participate in CMAS/
PLAN, alerts may be available while in the
provider's coverage area. If you travel outside
your provider's coverage area, alerts may not be
available. For more information, please contact
your wireless provider.
Smart Practices While Driving
On the Road - Off the Phone
The primary responsibility of every driver is the
safe operation of his or her vehicle.
Responsible drivers understand that no
secondary task should be performed while
driving whether it be eating, drinking, talking to
passengers, or talking on a mobile phone -
unless the driver has assessed the driving
conditions and is confident that the secondary
task will not interfere with their primary
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Health & Safety Information 17
responsibility. Do not engage in any activity
while driving a moving vehicle which may
cause you to take your eyes off the road or
become so absorbed in the activity that
your ability to concentrate on the act of
driving becomes impaired. Samsung is
committed to promoting responsible driving
and giving drivers the tools they need to
understand and address distractions.
Check the laws and regulations on the
use of mobile devices and their
accessories in the areas where you drive.
Always obey them. The use of these
devices may be prohibited or restricted in
certain areas. For example, only
hands-free use may be permitted in
certain areas.
Before answering calls, consider your
circumstances. Let the call go to voicemail
when driving conditions require. Remember,
driving comes first, not the call!
If you consider a call necessary and
appropriate, follow these tips:
●Use a hands-free device;
●Secure your phone within easy reach;
●Place calls when you are not moving;
●Plan calls when your car will be stationary;
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18 Health & Safety Information
●Do not engage in stressful or emotional
conversations;
●Let the person with whom you are speaking
know that you are driving and will suspend
the call if necessary;
●Do not take notes or look up phone numbers
while driving;
Notice regarding legal restrictions on mounting
this device in an automobile:
Laws in some states may prohibit mounting this
device on or near the windshield of an
automobile. In other states, the law may permit
mounting this device only in specific locations
in the automobile. Be sure to consult the state
and local laws or ordinances where you drive
before mounting this device in an automobile.
Failure to comply with these restrictions could
result in fines, penalties, or other damages.
Never mount this device in a manner that will
obstruct the driver's clear view of the street and
traffic.
Never use wireless data services such as
text messaging, Web browsing, or e-mail
while operating a vehicle.
Never watch videos, such as a movie or
clip, or play video games while operating a
vehicle.
For more information, go to http://www.ctia.org.
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Health & Safety Information 19
Battery Use and Safety
●
Do not disassemble, crush, puncture, shred,
or otherwise attempt to change the form of
your battery
. Do not put a high degree of
pressure on the battery. This can cause
leakage or an internal short-circuit, resulting
in overheating.
●
Do not let the phone or battery come in
contact with liquids.
Liquids can get into the
phone's circuits, leading to corrosion. Even
when the phone appears to be dry and
appears to operate normally, the circuitry
could slowly corrode and pose a safety
hazard. If the phone and/or battery get wet,
have them checked by your service provider
or contact Samsung, even if they appear to
be working properly.
●
Do not place your battery in or near a heat
source
. Excessive heating can damage the
phone or the battery and could cause the
phone or the battery to explode. Do not dry a
wet or damp battery with an appliance or
heat source such as a microwave oven, hair
Important:
Handle and store batteries
properly to avoid injury or
damage
. Most battery issues
arise from improper handling of
batteries and, particularly, from
the continued use of damaged
batteries.
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that all contents and information in this document (i) are confidential and
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20 Health & Safety Information
dryer, iron, or radiator. Avoid leaving your
phone in your car in high temperatures.
●
Do not dispose of the phone or the battery in
a fire
. The phone or the battery may explode
when overheated.
●
Do not handle a damaged or leaking battery
.
Do not let leaking battery fluid come in
contact with your eyes, skin or clothing. For
safe disposal options, contact your nearest
Samsung-authorized service center.
●
Avoid dropping the cell phone
. Dropping the
phone or the battery, especially on a hard
surface, can potentially cause damage to the
phone and battery. If you suspect damage to
the phone or battery, take it to a service
center for inspection.
●
Never use any charger or battery that is
damaged in any way
.
●
Do not allow the battery to touch metal
objects
. Accidental short-circuiting can occur
when a metallic object (coin, key, jewelry, clip,
or pen) causes a direct connection between
the + and - terminals of the battery (metal
strips on the battery), for example when you
carry a spare battery in a pocket or bag.
Short-circuiting the terminals may damage
the battery or the object causing the
short-circuiting.
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Health & Safety Information 21
Important: Use only Samsung-approved
batteries, and recharge your
battery only with
Samsung-approved chargers
which are specifically designed
for your phone.
WARNING!
Use of a non-Samsung-approved battery or
charger may present a risk of fire, explosion,
leakage, or other hazard
. Samsung's warranty
does not cover damage to the phone caused
by non-Samsung-approved batteries and/or
chargers.
●
Do not use incompatible cell phone batteries
and chargers
. Some websites and
second-hand dealers not associated with
reputable manufacturers and carriers, might
be selling incompatible or even counterfeit
batteries and chargers. Consumers should
purchase manufacturer or
carrier-recommended products and
accessories. If unsure about whether a
replacement battery or charger is compatible,
contact the manufacturer of the battery or
charger.
●
Misuse or use of incompatible phones,
batteries, and charging devices could result
in damage to the equipment and a possible
risk of fire, explosion, or leakage, leading to
serious injuries, damages to your phone, or
other serious hazard
.
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22 Health & Safety Information
Samsung Mobile Products and
Recycling
Samsung cares for the environment and
encourages its customers to recycle Samsung
mobile devices and genuine Samsung
accessories.
Proper disposal of your mobile device and its
battery is not only important for safety, it benefits
the environment. Batteries must be recycled or
disposed of properly.
Recycling programs for your mobile device,
batteries, and accessories may not be available
in your area.
We've made it easy for you to recycle your old
Samsung mobile device by working with
respected take-back companies in every state
in the country.
Drop It Off
You can drop off your
Samsung-branded mobile device and
batteries for recycling at one of our
numerous Samsung Recycling Direct
(SM) locations. A list of these locations
may be found at:
http://pages.samsung.com/us/
recyclingdirect/
usactivities_environment_samsungrecycling
direct_locations.jsp
.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 23
Samsung-branded devices and
batteries will be accepted at these
locations for no fee.
Consumers may also recycle their used
mobile device or batteries at many retail
or carrier-provided locations where
mobile devices and batteries are sold.
Additional information regarding
specific locations may be found at:
http://www.epa.gov/epawaste/partnerships/
plugin/cellphone/index.htm
or at
http://
www.call2recycle.org/
.
Mail It In
The Samsung Mobile Take-Back
Program will provide Samsung
customers with a free recycling mailing
label. Just go to
http://www.samsung.com/us/
aboutsamsung/citizenship/
usactivities_environment_samsungrecycling
direct.html?INT=STA_recyle_your_phone_pa
ge
and follow the instructions to print
out a free pre-paid postage label and
then send your old mobile device or
battery to the address listed, via U.S.
Mail, for recycling.
Dispose of unwanted electronics
through an approved recycler.
To find the nearest recycling location, go
to our website:
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
24 Health & Safety Information
www.samsung.com/recyclingdirect
Or call, (877) 278-0799.
Follow local regulations regarding disposal of
mobile devices and batteries
Dispose of your mobile device and batteries in
accordance with local regulations. In some
areas, the disposal of these items in household
or business trash may be prohibited. Help us
protect the environment - recycle!
Warning!
Never dispose of batteries in a fire
because they may explode.
UL Certified Travel Charger
The Travel Charger for this phone has met
applicable UL safety requirements. Please
adhere to the following safety instructions per
UL guidelines:
FAILURE TO FOLLOW THE
INSTRUCTIONS OUTLINED MAY LEAD
TO SERIOUS PERSONAL INJURY AND
POSSIBLE PROPERTY DAMAGE.
IMPORTANT SAFETY INSTRUCTIONS -
SAVE THESE INSTRUCTIONS.
DANGER - TO REDUCE THE RISK
OF FIRE OR ELECTRIC SHOCK,
CAREFULLY FOLLOW THESE
INSTRUCTIONS.
FOR CONNECTION TO A
SUPPLY NOT IN NORTH
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 25
AMERICA, USE AN
ATTACHMENT PLUG ADAPTOR
OF THE PROPER
CONFIGURATION FOR THE
POWER OUTLET.
THIS POWER UNIT IS INTENDED
TO BE CORRECTLY ORIENTED
IN A VERTICAL OR HORIZONTAL
OR FLOOR MOUNT POSITION.
Display / Touch-Screen
Please note the following information when
using your mobile device:
WARNING REGARDING DISPLAY
The display on your mobile device is
made of glass or acrylic and could break
if your mobile device is dropped or if it
receives significant impact. Do not use if
screen is broken or cracked as this could
cause injury to you.
WARRANTY DISCLAIMER: PROPER USE
OF A TOUCH-SCREEN MOBILE DEVICE
If your mobile device has a touch-screen
display, please note that a touch-screen
responds best to a light touch from the
pad of your finger or a non-metallic stylus.
Using excessive force or a metallic object
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
26 Health & Safety Information
when pressing on the touch-screen may
damage the tempered glass surface and
void the warranty. For more information,
please refer to the “Standard Limited
Warranty”.
GPS
Certain Samsung mobile devices can use a
Global Positioning System (GPS) signal for
location-based applications. A GPS uses
satellites controlled by the U.S. Government that
are subject to changes implemented in
accordance with the Department of Defense
policy and the 2008 Federal Radio navigation
Plan (FRP). Changes may affect the
performance of location-based technology on
your mobile device.
Even with GPS, when you make an emergency
call:
●Always tell the emergency responder your
location to the best of your ability; and
●Remain on the mobile device for as long as
the emergency responder instructs you.
Navigation
Maps, directions, and other navigation-data,
including data relating to your current location,
may contain inaccurate or incomplete data, and
circumstances can and do change over time. In
some areas, complete information may not be
available.
Therefore, you should always visually
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 27
confirm that the navigational instructions are
consistent with what you see before following
them. All users should pay attention to road
conditions, closures, traffic, and all other
factors that may impact safe driving or walking.
Always obey posted road signs.
Emergency Calls
This mobile device, like any wireless mobile
device, operates using radio signals, wireless
and landline networks, as well as
user-programmed functions, which cannot
guarantee connection in all conditions, areas, or
circumstances.
Therefore, you should never rely solely on any
wireless mobile device for essential
communications (medical emergencies, for
example). Before traveling in remote or
underdeveloped areas, plan an alternate
method of contacting emergency services
personnel. Remember, to make or receive any
calls, the mobile device must be switched on
and in a service area with adequate signal
strength.
Emergency calls may not be possible on all
wireless mobile device networks or when
certain network services and/or mobile device
features are in use. Check with local service
providers.
To make an emergency call
:
1. If the mobile device is not on, switch it on.
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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DRAFT-For Internal Use Only
28 Health & Safety Information
2. Key in the emergency number for your
present location (for example, 911 or other
official emergency number). Emergency
numbers vary by location.
3. Press the “Send” key.
If certain features are in use (call blocking, for
example), you may first need to deactivate
those features before you can make an
emergency call. Consult your User Manual and
your local cellular service provider. When
making an emergency call, remember to give
all the necessary information as accurately as
possible. Remember that your mobile device
may be the only means of communication at
the scene of an accident; do not cut off the call
until given permission to do so.
Care and Maintenance
Your mobile device is a product of superior
design and craftsmanship and should be
treated with care. The suggestions below will
help you fulfill any warranty obligations and
allow you to enjoy this product for many years:
Keep your Samsung Mobile Device away from:
Liquids of any kind
Keep the mobile device dry.
Precipitation, humidity, and liquids
contain minerals that will corrode
electronic circuits. If the mobile device
does get wet, do not accelerate drying
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 29
with the use of an oven, microwave, or
dryer, because this may damage the
mobile device and could cause a fire or
explosion.
Do not use the mobile device with a wet
hand. Doing so may cause an electric
shock to you or damage to the mobile
device.
Extreme heat or cold
Avoid temperatures below 0°C / 32°F or
above 45°C / 113°F.
Microwaves
Do not try to dry your mobile device in a
microwave oven. Doing so may cause a
fire or explosion.
Dust and dirt
Do not expose your mobile device to
dust, dirt, or sand.
Cleaning solutions
Do not use harsh chemicals, cleaning
solvents, or strong detergents to clean
the mobile device. Wipe it with a soft
cloth slightly dampened in a mild
soap-and-water solution.
Shock or vibration
Do not drop, knock, or shake the mobile
device. Rough handling can break
internal circuit boards.
Paint
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
30 Health & Safety Information
Do not paint the mobile device. Paint
can clog the device’s moving parts or
ventilation openings and prevent proper
operation.
Responsible Listening
Caution! Avoid potential hearing loss
.
Damage to hearing occurs when a person is
exposed to loud sounds over time. The risk of
hearing loss increases as sound is played louder
and for longer durations. Prolonged exposure to
loud sounds (including music) is the most
common cause of preventable hearing loss.
Some scientific research suggests that using
portable audio devices, such as portable music
players and cell phones, at high volume settings
for long durations may lead to permanent
noise-induced hearing loss.
This includes the use of headphones (including
headsets, earbuds, and Bluetooth® or other
wireless devices). Exposure to very loud sound
has also been associated in some studies with
tinnitus (a ringing in the ear), hypersensitivity to
sound, and distorted hearing. Individual
susceptibility to noise-induced hearing loss and
potential hearing problem varies. Additionally, the
amount of sound produced by a portable audio
device varies depending on the nature of the
sound, the device settings, and the headphones
that are used. As a result, there is no single
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 31
volume setting that is appropriate for everyone or
for every combination of sound, settings, and
equipment.
You should follow some common sense
recommendations when using any portable audio
device:
•
Always turn the volume down before plugging the
earphones into an audio source.
•
Set the volume in a quiet environment and select the
lowest volume at which you can hear adequately.
•
Be aware that you can adapt to higher volume
settings over time, not realizing that the higher
volume may be harmful to your hearing.
•
When using headphones, turn the volume down if
you cannot hear the people speaking near you or if
the person sitting next to you can hear what you are
listening to.
•
Do not turn the volume up to block out noisy
surroundings. If you choose to listen to your portable
device in a noisy environment, use noise-cancelling
headphones to block out background environmental
noise. By blocking background environment noise,
noise cancelling headphones should allow you to
hear the music at lower volumes than when using
earbuds.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
32 Health & Safety Information
•
Limit the amount of time you listen. As the volume
increases, less time is required before you hearing
could be affected.
•
Avoid using headphones after exposure to extremely
loud noises, such as rock concerts, that might cause
temporary hearing loss. Temporary hearing loss
might cause unsafe volumes to sound normal.
•
Do not listen at any volume that causes you
discomfort. If you experience ringing in your ears,
hear muffled speech, or experience any temporary
hearing difficulty after listening to your portable
audio device, discontinue use and consult your
doctor.
You can obtain additional information on this
subject from the following sources:
American Academy of Audiology
11730 Plaza American Drive, Suite 300
Reston, VA 20190
Voice: (800) 222-2336
Email: info@audiology.org
Internet:
http://www.audiology.org/Pages/
default.aspx
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 33
National Institute on Deafness and
Other Communication Disorders
National Institutes of Health
31 Center Drive, MSC 2320
Bethesda, MD 20892-2320
Email: nidcdinfo@nih.gov
Internet:
http://www.nidcd.nih.gov/
National Institute for Occupational
Safety and Health (NIOSH)
395 E Street, S.W., Suite 9200
Patriots Plaza Building
Washington, DC 20201
Voice: 1-800-35-NIOSH
(1-800-356-4674)
1-800-CDC-INFO (1-800-232-4636)
Outside the U.S. 513-533-8328
Email: cdcinfo@cdc.gov
Internet:
http://www.cdc.gov/niosh/topics/noise/
default.html
1-888-232-6348 TTY
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
34 Health & Safety Information
Operating Environment
Remember to follow any special regulations in
force in any area, and always switch your mobile
device off whenever it is forbidden to use it, or
when it may cause interference or danger. When
connecting the mobile device or any accessory to
another device, read its user's guide for detailed
safety instructions. Do not connect incompatible
products.
Using Your Mobile Device Near Other
Electronic Devices
Most modern electronic equipment is shielded
from Radio Frequency (RF) signals. However,
certain electronic equipment may not be shielded
against the RF signals from your wireless mobile
device. Consult the manufacturer to discuss
alternatives.
Implantable Medical Devices
A minimum separation of six (6) inches should be
maintained between a handheld wireless mobile
device and an implantable medical device, such
as a pacemaker or implantable cardioverter
defibrillator, to avoid potential interference with
the device.
Persons who have such devices:
•
Should ALWAYS keep the mobile device more than
six (6) inches from their implantable medical device
when the mobile device is turned ON;
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 35
•
Should not carry the mobile device in a breast
pocket;
•
Should use the ear opposite the implantable medical
device to minimize the potential for interference;
•
Should turn the mobile device OFF immediately if
there is any reason to suspect that interference is
taking place;
•
Should read and follow the directions from the
manufacturer of your implantable medical device. If
you have any questions about using your wireless
mobile device with an implantable medical device,
consult your health care provider.
For more information see:
http://www.fcc.gov/
oet/rfsafety/rf-faqs.html#
.
Other Medical Devices
If you use any other personal medical devices,
consult the manufacturer of your device to
determine if it is adequately shielded from
external RF energy. Your physician may be able
to assist you in obtaining this information. Switch
your mobile device off in health care facilities
when any regulations posted in these areas
instruct you to do so. Hospitals or health care
facilities may be using equipment that could be
sensitive to external RF energy.
Vehicles
RF signals may affect improperly installed or
inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer or
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
36 Health & Safety Information
its representative regarding your vehicle before
using your mobile device in a motor vehicle. You
should also consult the manufacturer of any
equipment that has been added to your vehicle.
Posted Facilities
Switch your mobile device off in any facility
where posted notices require you to do so.
Potentially Explosive Environments
Switch your mobile device off when in any area
with a potentially explosive atmosphere and obey
all signs and instructions. Sparks in such areas
could cause an explosion or fire resulting in
bodily injury or even death. Users are advised to
switch the mobile device off while at a refueling
point (service station).
Users are reminded of the need to observe
restrictions on the use of radio equipment in fuel
depots (fuel storage and distribution areas),
chemical plants, or where blasting operations are
in progress. Areas with a potentially explosive
atmosphere are often, but not always, clearly
marked. They include below deck on boats,
chemical transfer or storage facilities, vehicles
using liquefied petroleum gas (such as propane
or butane), areas where the air contains
chemicals or particles, such as grain, dust, or
metal powders, and any other area where you
would normally be advised to turn off your
vehicle engine.
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 37
When your Device is Wet
Do not turn on your device if it is wet. If your
device is already on, turn it off and remove the
battery immediately (if the device will not turn off
or you cannot remove the battery, leave it as-is).
Then, dry the device with a towel and take it to a
service center.
FCC Hearing Aid Compatibility
(HAC) Regulations for Wireless
Devices
The U.S. Federal Communications Commission
(FCC) has established requirements for digital
wireless mobile devices to be compatible with
hearing aids and other assistive hearing devices.
When individuals employing some assistive
hearing devices (hearing aids and cochlear
implants) use wireless mobile devices, they may
detect a buzzing, humming, or whining noise.
Some hearing devices are more immune than
others to this interference noise, and mobile
devices also vary in the amount of interference
they generate.
The wireless telephone industry has developed a
rating system for wireless mobile devices to
assist hearing device users find mobile devices
that may be compatible with their hearing
devices. Not all mobile devices have been rated.
Mobile devices that are rated have the rating on
their box or a label located on the box.
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proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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38 Health & Safety Information
The ratings are not guarantees. Results will vary
depending on the user's hearing device and
hearing loss. If your hearing device happens to
be vulnerable to interference, you may not be
able to use a rated mobile device successfully.
Trying out the mobile device with your hearing
device is the best way to evaluate it for your
personal needs.
M-Ratings
: Wireless mobile devices rated M3 or
M4 meet FCC requirements and are likely to
generate less interference to hearing devices
than mobile devices that are not labeled. M4 is
the better/higher of the two ratings. M-ratings
refer to enabling acoustic coupling with hearing
aids that do not operate in telecoil mode.
T-Ratings
: Mobile devices rated T3 or T4 meet
FCC requirements and are likely to generate less
interference to hearing devices than mobile
devices that are not labeled. T4 is the better/
higher of the two ratings. T-ratings refer to
enabling inductive coupling with hearing aids
operating in telecoil mode.
Hearing devices may also be rated. Your hearing
aid manufacturer or hearing health professional
may help you find this rating. Higher ratings
mean that the hearing device is relatively
immune to interference noise.
Under the current industry standard, American
National Standards Institute (ANSI) C63.19, the
hearing aid and wireless mobile device rating
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 39
values are added together to indicate how usable
they are together. For example, if a hearing aid
meets the M2 level rating and the wireless
mobile device meets the M3 level rating, the sum
of the two values equals M5.
Under the standard, this should provide the
hearing aid user with normal use while using the
hearing aid with the particular wireless mobile
device. A sum of 6 or more would indicate
excellent performance.
However, these are not guarantees that all users
will be satisfied. T ratings work similarly.
M3 + M2 = 5
T3 + T2 = 5
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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40 Health & Safety Information
The HAC rating and measurement procedure are
described in the American National Standards
Institute (ANSI) C63.19 standard.
HAC for Newer Technologies
This phone has been tested and rated for use
with hearing aids for some of the wireless
technologies that it uses. However, there may be
some newer wireless technologies used in this
phone that have not been tested yet for use with
hearing aids.
It is important to try the different features of this
phone thoroughly and in different locations, using
your hearing aid or cochlear implant, to
determine if you hear any interfering noise.
Consult your service provider or the
manufacturer of this phone for information on
hearing aid compatibility. If you have questions
about return or exchange policies, consult your
service provider or phone retailer.
Restricting Children's Access
to Your Mobile Device
Your mobile device is not a toy. Do not allow
children to play with it because they could hurt
themselves and others, damage the mobile
device, or make calls that increase your mobile
device bill.
Keep the mobile device and all its parts and
accessories out of the reach of small children.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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Health & Safety Information 41
FCC Notice and Cautions
FCC Notice
The mobile device may cause TV or radio
interference if used in close proximity to
receiving equipment. The FCC can require you to
stop using the mobile device if such interference
cannot be eliminated. Vehicles using liquefied
petroleum gas (such as propane or butane) must
comply with the National Fire Protection Standard
(NFPA-58). For a copy of this standard, contact
the National Fire Protection Association.
Cautions
Any changes or modifications to your mobile
device not expressly approved in this document
could void your warranty for this equipment and
void your authority to operate this equipment.
Only use approved batteries, antennas, and
chargers. The use of any unauthorized
accessories may be dangerous and void the
mobile device warranty if said accessories cause
damage or a defect to the mobile device.
Although your mobile device is quite sturdy, it is a
complex piece of equipment and can be broken.
Avoid dropping, hitting, bending, or sitting on it.
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that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
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42 Health & Safety Information
Other Important Safety
Information
•
Only qualified personnel should service the mobile
device or install the mobile device in a vehicle.
Faulty installation or service may be dangerous and
may invalidate any warranty applicable to the
device.
•
Ensure that any mobile devices or related equipment
installed in your vehicle are securely mounted.
•
Check regularly that all wireless mobile device
equipment in your vehicle is mounted and operating
properly.
•
When using a headset in dry environments, static
electricity can build up in the headset and cause a
small quick static electrical shock. To minimize the
risk of electrostatic discharge from the headset
avoid using the headset in extremely dry
environments or touch a grounded unpainted metal
object to discharge static electricity before inserting
the headset.
•
Do not store or carry flammable liquids, gases, or
explosive materials in the same compartment as the
mobile device, its parts, or accessories.
By accessing this document, the recipient agrees and acknowledges
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proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
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Health & Safety Information 43
•
For vehicles equipped with an air bag, remember
that an air bag inflates with great force. Do not place
objects, including installed or portable wireless
equipment near or in the area over the air bag or in
the air bag deployment area. If wireless equipment
is improperly installed and the air bag inflates,
serious injury could result.
•
Switch your mobile device off before boarding an
aircraft. The use of wireless mobile devices in
aircraft is illegal and may be dangerous to the
aircraft's operation. Check with appropriate
authorities before using any function of a mobile
device while on an aircraft.
•
Failure to observe these instructions may lead to the
suspension or denial of cell phone services to the
offender, or legal action, or both.
•
While using your device, leave some lights on in the
room and do not hold the screen too close to your
eyes.
•
Seizures or blackouts can occur when you are
exposed to flashing lights while watching videos or
playing games for extended periods. If you feel any
discomfort, stop using the device immediately.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
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agreement regarding Project J, and (iii) shall not be disclosed
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44 Health & Safety Information
•
Reduce risk of repetitive motion injuries. When you
repetitively perform actions, such as pressing keys,
drawing characters on a touch screen with your
fingers, or playing games, you may experience
occasional discomfort in your hands, neck,
shoulders, or other parts of your body. When using
your device for extended periods, hold the device
with a relaxed grip, press the keys lightly, and take
frequent breaks. If you continue to have discomfort
during or after such use, stop use and see a
physician.
•
If your device has a camera flash or light, do not use
the flash or light close to the eyes of people or pets.
[122011]
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 45
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
46 Health & Safety Information
Section 2: Warranty Information
Standard Limited Warranty
What is covered and for how long?
SAMSUNG TELECOMMUNICATIONS AMERICA,
LLC (“SAMSUNG”) warrants that SAMSUNG’s
handsets and accessories (“Products”) are free
from defects in material and workmanship under
normal use and service for the period
commencing upon the date of purchase by the
first consumer purchaser and continuing for the
following specified period of time after that date:
What is not covered?
This Limited Warranty is conditioned upon proper
use of the Product.
This Limited Warranty does not cover: (a) defects
or damage resulting from accident, misuse,
abnormal use, abnormal conditions, improper
storage, exposure to liquid, moisture, dampness,
sand or dirt, neglect, or unusual physical,
electrical or electromechanical stress;
(b) scratches, dents and cosmetic damage,
Phone 1 Year
Batteries 1 Year
Case/Pouch/Holster 90 Days
Other Phone Accessories 1 Year
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 47
unless caused by SAMSUNG; (c) defects or
damage resulting from excessive force or use of
a metallic object when pressing on a touch
screen; (d) equipment that has the serial number
or the enhancement data code removed,
defaced, damaged, altered or made illegible;
(e) ordinary wear and tear; (f) defects or damage
resulting from the use of Product in conjunction
or connection with accessories, products, or
ancillary/peripheral equipment not furnished or
approved by SAMSUNG; (g) defects or damage
resulting from improper testing, operation,
maintenance, installation, service, or adjustment
not furnished or approved by SAMSUNG;
(h) defects or damage resulting from external
causes such as collision with an object, fire,
flooding, dirt, windstorm, lightning, earthquake,
exposure to weather conditions, theft, blown
fuse, or improper use of any electrical source;
(i) defects or damage resulting from cellular
signal reception or transmission, or viruses or
other software problems introduced into the
Product; or (j) Product used or purchased outside
the United States. This Limited Warranty covers
batteries only if battery capacity falls below 80%
of rated capacity or the battery leaks, and this
Limited Warranty does not cover any battery if
(i) the battery has been charged by a battery
charger not specified or approved by SAMSUNG
for charging the battery; (ii) any of the seals on
the battery are broken or show evidence of
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
48 Health & Safety Information
tampering; or (iii) the battery has been used in
equipment other than the SAMSUNG phone for
which it is specified.
What are SAMSUNG’s obligations?
During the applicable warranty period, provided
the Product is returned in accordance with the
terms of this Limited Warranty, SAMSUNG will
repair or replace the Product, at SAMSUNG’s sole
option, without charge. SAMSUNG may, at
SAMSUNG’s sole option, use rebuilt,
reconditioned, or new parts or components when
repairing any Product, or may replace the
Product with a rebuilt, reconditioned or new
Product.
Repaired/replaced cases, pouches and holsters
will be warranted for a period of ninety (90) days.
All other repaired/replaced Products will be
warranted for a period equal to the remainder of
the original Limited Warranty on the original
Product or for ninety (90) days, whichever is
longer. All replaced Products, parts, components,
boards and equipment shall become the property
of SAMSUNG. Except to any extent expressly
allowed by applicable law, transfer or
assignment of this Limited Warranty is
prohibited.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 49
What must you do to obtain warranty service?
To obtain service under this Limited Warranty,
you must return the Product to an authorized
phone service facility in an adequate container
for shipping, accompanied by the sales receipt or
comparable proof of sale showing the original
date of purchase, the serial number of the
Product and the seller’s name and address.
To obtain assistance on where to deliver the
Product, please call SAMSUNG Customer Care at
1-888-987-4357. If SAMSUNG determines that
any Product is not covered by this Limited
Warranty, you must pay all parts, shipping, and
labor charges for the repair or return of such
Product.
You should keep a separate backup copy of any
contents of the Product before delivering the
Product to SAMSUNG for warranty service, as
some or all of the contents may be deleted or
reformatted during the course of warranty
service.
What are the limits on SAMSUNG’s liability?
THIS LIMITED WARRANTY SETS OUT THE FULL
EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND
THE EXCLUSIVE REMEDY REGARDING THE
PRODUCTS.
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
50 Health & Safety Information
DURATION OF THIS LIMITED WARRANTY. IN NO
EVENT SHALL SAMSUNG BE LIABLE FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE
OF THE PRODUCT OR FOR, WITHOUT LIMITATION,
COMMERCIAL LOSS OF ANY SORT; LOSS OF USE,
TIME, DATA, REPUTATION, OPPORTUNITY,
GOODWILL, PROFITS OR SAVINGS;
INCONVENIENCE; INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES; OR
DAMAGES ARISING FROM THE USE OR INABILITY
TO USE THE PRODUCT. SOME STATES AND
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, OR
THE DISCLAIMER OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS AND DISCLAIMERS MAY NOT APPLY
TO YOU.
SAMSUNG MAKES NO WARRANTIES OR
REPRESENTATIONS, EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, AS TO THE QUALITY,
CAPABILITIES, OPERATIONS, PERFORMANCE OR
SUITABILITY OF ANY THIRD-PARTY SOFTWARE
OR EQUIPMENT USED IN CONJUNCTION WITH
THE PRODUCT, OR THE ABILITY TO INTEGRATE
ANY SUCH SOFTWARE OR EQUIPMENT WITH THE
PRODUCT, WHETHER SUCH THIRD-PARTY
SOFTWARE OR EQUIPMENT IS INCLUDED WITH
THE PRODUCT DISTRIBUTED BY SAMSUNG OR
OTHERWISE. RESPONSIBILITY FOR THE QUALITY,
CAPABILITIES, OPERATIONS, PERFORMANCE AND
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 51
SUITABILITY OF ANY SUCH THIRD-PARTY
SOFTWARE OR EQUIPMENT RESTS SOLELY WITH
THE USER AND THE DIRECT VENDOR, OWNER OR
SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR
EQUIPMENT.
Nothing in the Product instructions or information
shall be construed to create an express warranty
of any kind with respect to the Products. No
agent, employee, dealer, representative or
reseller is authorized to modify or extend this
Limited Warranty or to make binding
representations or claims, whether in advertising,
presentations or otherwise, on behalf of
SAMSUNG regarding the Products or this Limited
Warranty.
This Limited Warranty gives you specific legal
rights, and you may also have other rights that
vary from state to state.
What is the procedure for resolving disputes?
ALL DISPUTES WITH SAMSUNG ARISING IN ANY
WAY FROM THIS LIMITED WARRANTY OR THE
SALE, CONDITION OR PERFORMANCE OF THE
PRODUCTS SHALL BE RESOLVED EXCLUSIVELY
THROUGH FINAL AND BINDING ARBITRATION,
AND NOT BY A COURT OR JURY.
Any such dispute shall not be combined or
consolidated with a dispute involving any other
person’s or entity’s Product or claim, and
specifically, without limitation of the foregoing,
shall not under any circumstances proceed as
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
52 Health & Safety Information
part of a class action. The arbitration shall be
conducted before a single arbitrator, whose
award may not exceed, in form or amount, the
relief allowed by the applicable law. The
arbitration shall be conducted according to the
American Arbitration Association (AAA)
Commercial Arbitration Rules applicable to
consumer disputes. This arbitration provision is
entered pursuant to the Federal Arbitration Act.
The laws of the State of Texas, without reference
to its choice of laws principles, shall govern the
interpretation of the Limited Warranty and all
disputes that are subject to this arbitration
provision. The arbitrator shall decide all issues of
interpretation and application of this arbitration
provision and the Limited Warranty.
For any arbitration in which your total damage
claims, exclusive of attorney fees and expert
witness fees, are $5,000.00 or less (“Small
Claim”), the arbitrator may, if you prevail, award
your reasonable attorney fees, expert witness
fees and costs as part of any award, but may not
grant SAMSUNG its attorney fees, expert witness
fees or costs unless it is determined that the
claim was brought in bad faith. In a Small Claim
case, you shall be required to pay no more than
half of the total administrative, facility and
arbitrator fees, or $50.00 of such fees, whichever
is less, and SAMSUNG shall pay the remainder of
such fees. Administrative, facility and arbitrator
fees for arbitrations in which your total damage
claims, exclusive of attorney fees and expert
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 53
witness fees, exceed $5,000.00 (“Large Claim”)
shall be determined according to AAA rules. In a
Large Claim case, the arbitrator may grant to the
prevailing party, or apportion among the parties,
reasonable attorney fees, expert witness fees
and costs. Judgment may be entered on the
arbitrator’s award in any court of competent
jurisdiction.
This arbitration provision also applies to claims
against SAMSUNG’s employees, representatives
and affiliates if any such claim arises from the
Product’s sale, condition or performance.
You may opt out of this dispute resolution
procedure by providing notice to SAMSUNG no
later than 30 calendar days from the date of the
first consumer purchaser’s purchase of the
Product. To opt out, you must send notice by
e-mail to optout@sta.samsung.com, with the
subject line: “Arbitration Opt Out.” You must
include in the opt out e-mail (a)
your name and
address; (b)
the date on which the Product was
purchased; (c) the Product model name or model
number; and (d)
the IMEI or MEID or Serial Number,
as applicable, if you have it (the IMEI or MEID or
Serial Number can be found (i)
on the Product box;
(ii)
on the Product information screen, which can
be found under “Settings;” (iii)
on a label on the
back of the Product beneath the battery, if the
battery is removable; and (iv)
on the outside of the
Product if the battery is not removable).
Alternatively, you may opt out by calling
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
54 Health & Safety Information
1-888-987-4357 no later than 30 calendar days
from the date of the first consumer purchaser’s
purchase of the Product and providing the same
information. These are the only two forms of notice
that will be effective to opt out of this dispute
resolution procedure. Opting out of this dispute
resolution procedure will not affect the coverage of
the Limited Warranty in any way, and you will
continue to enjoy the benefits of the Limited
Warranty.
Severability
If any portion of this Limited Warranty is held to
be illegal or unenforceable, such partial illegality
or unenforceability shall not affect the
enforceability of the remainder of the Limited
Warranty.
Precautions for Transfer and Disposal
If data stored on this device is deleted or
reformatted using the standard methods, the
data only appears to be removed on a superficial
level, and it may be possible for someone to
retrieve and reuse the data by means of special
software.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 55
To avoid unintended information leaks and other
problems of this sort, it is recommended that the
device be returned to Samsung’s Customer Care
Center for an Extended File System (EFS) Clear
which will eliminate all user memory and return
all settings to default settings. Please contact the
Samsung Customer Care Center
for details.
Important!
Please provide warranty information
(proof of purchase) to Samsung’s
Customer Care Center in order to
provide this service at no charge. If the
warranty has expired on the device,
charges may apply.
Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
©2012 Samsung Telecommunications America,
LLC. All rights reserved.
No reproduction in whole or in part allowed
without prior written approval. Specifications and
availability subject to change without notice.
[111611]
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
56 Health & Safety Information
End User License Agreement
for Software
IMPORTANT. READ CAREFULLY: This End User
License Agreement ("EULA") is a legal
agreement between you (either an individual or a
single entity) and Samsung Electronics Co., Ltd.
("Samsung Electronics Co.") for software, owned
by Samsung Electronics Co. and its affiliated
companies and its third party suppliers and
licensors, that accompanies this EULA, which
includes computer software and may include
associated media, printed materials, "online" or
electronic documentation ("Software").
Samsung
Electronics Co. is a separate company from the
company that provides the limited warranty for
this mobile device, Samsung Telecommunications
America, LLC.
This device requires the use of preloaded
software in its normal operation. BY USING THE
DEVICE OR ITS PRELOADED SOFTWARE, YOU
ACCEPT THE TERMS OF THIS EULA. IF YOU DO
NOT ACCEPT THESE TERMS,
DO NOT USE
THE
DEVICE OR THE SOFTWARE. INSTEAD, RETURN
THE DEVICE TO THE RETAILER FOR A REFUND OR
CREDIT.
1. GRANT OF LICENSE. Samsung Electronics Co.
grants you the following rights provided that you
comply with all terms and conditions of this
EULA: You may install, use, access, display and
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 57
run one copy of the Software on the local hard
disk(s) or other permanent storage media of one
computer and use the Software on a single
computer or a mobile device at a time, and you
may not make the Software available over a
network where it could be used by multiple
computers at the same time. You may make one
copy of the Software in machine readable form
for backup purposes only; provided that the
backup copy must include all copyright or other
proprietary notices contained on the original.
2. RESERVATION OF RIGHTS AND OWNERSHIP.
Samsung Electronics Co. reserves all rights not
expressly granted to you in this EULA. The
Software is protected by copyright and other
intellectual property laws and treaties. Samsung
Electronics Co. or its suppliers own the title,
copyright and other intellectual property rights in
the Software. The Software is licensed, not sold.
3. LIMITATIONS ON END USER RIGHTS. You may
not reverse engineer, decompile, disassemble, or
otherwise attempt to discover the source code or
algorithms of, the Software (except and only to
the extent that such activity is expressly
permitted by applicable law not withstanding this
limitation), or modify, or disable any features of,
the Software, or create derivative works based
on the Software. You may not rent, lease, lend,
sublicense or provide commercial hosting
services with the Software.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
58 Health & Safety Information
4. CONSENT TO USE OF DATA. You agree that
Samsung Electronics Co. and its affiliates may
collect and use technical information gathered as
part of the product support services related to the
Software provided to you, if any. Samsung
Electronics Co. and its affiliates may use this
information solely to improve their products or to
provide customized services or technologies to
you and will not disclose this information in a
form that personally identifies you.
5. UPGRADES. This EULA applies to updates,
supplements and add-on components (if any) of
the Software that Samsung Electronics Co. may
provide to you or make available to you after the
date you obtain your initial copy of the Software,
unless we provide other terms along with such
upgrade. To use Software identified as an
upgrade, you must first be licensed for the
Software identified by Samsung Electronics Co.
as eligible for the upgrade. After upgrading, you
may no longer use the Software that formed the
basis for your upgrade eligibility.
6. SOFTWARE TRANSFER. You may not transfer
this EULA or the rights to the Software granted
herein to any third party unless it is in connection
with the sale of the mobile device which the
Software accompanied. In such event, the
transfer must include all of the Software
(including all component parts, the media and
printed materials, any upgrades, this EULA) and
you may not retain any copies of the Software.
The transfer may not be an indirect transfer, such
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 59
as a consignment. Prior to the transfer, the end
user receiving the Software must agree to all the
EULA terms.
7. EXPORT RESTRICTIONS. You acknowledge that
the Software is subject to export restrictions of
various countries. You agree to comply with all
applicable international and national laws that
apply to the Software, including the U.S. Export
Administration Regulations, as well as end user,
end use, and destination restrictions issued by
U.S. and other governments.
8. TERMINATION. This EULA is effective until
terminated. Your rights under this License will
terminate automatically without notice from
Samsung Electronics Co. if you fail to comply
with any of the terms and conditions of this
EULA. Upon termination of this EULA, you must
cease all use of the Software and destroy all
copies, full or partial, of the Software.
9. Disclaimer of Warranty. ALL SOFTWARE
PROVIDED BY SAMSUNG ELECTRONICS CO. WITH
THIS MOBILE DEVICE IS PROVIDED "AS IS" AND
ON AN "AS AVAILABLE" BASIS, WITHOUT
WARRANTIES OF ANY KIND FROM SAMSUNG
ELECTRONICS CO., EITHER EXPRESS OR
IMPLIED. TO THE FULLEST EXTENT POSSIBLE
PURSUANT TO APPLICABLE LAW, SAMSUNG
ELECTRONICS CO. DISCLAIMS ALL WARRANTIES
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTORY QUALITY OR
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
60 Health & Safety Information
WORKMANLIKE EFFORT, FITNESS FOR A
PARTICULAR PURPOSE, RELIABILITY OR
AVAILABILITY, ACCURACY, LACK OF VIRUSES,
QUIET ENJOYMENT, NON INFRINGEMENT OF
THIRD PARTY RIGHTS OR OTHER VIOLATION OF
RIGHTS. SOME JURISDICTIONS DO NOT ALLOW
EXCLUSIONS OR LIMITATIONS OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSIONS OR
LIMITATIONS MAY NOT APPLY TO YOU. NO
ADVICE OR INFORMATION, WHETHER ORAL OR
WRITTEN, OBTAINED BY YOU FROM SAMSUNG
ELECTRONICS CO. OR ITS AFFILIATES SHALL BE
DEEMED TO ALTER THIS DISCLAIMER BY
SAMSUNG ELECTRONICS CO. OF WARRANTY
REGARDING THE SOFTWARE, OR TO CREATE ANY
WARRANTY OF ANY SORT FROM SAMSUNG
ELECTRONICS CO.
10. THIRD-PARTY APPLICATIONS. Certain third
party applications may be included with, or
downloaded to this mobile device. Samsung
Electronics Co. makes no representations
whatsoever about any of these applications.
Since Samsung Electronics Co. has no control
over such applications, you acknowledge and
agree that Samsung Electronics Co. is not
responsible for the availability of such
applications and is not responsible or liable for
any content, advertising, products, services, or
other materials on or available from such
applications. You expressly acknowledge and
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 61
agree that use of third party applications is at
your sole risk and that the entire risk of
unsatisfactory quality, performance, accuracy
and effort is with you. It is up to you to take
precautions to ensure that whatever you select to
use is free of such items as viruses, worms,
Trojan horses, and other items of a destructive
nature. References on this mobile device to any
names, marks, products, or services of any
third-parties are provided solely as a
convenience to you, and do not constitute or
imply an endorsement, sponsorship, or
recommendation of, or affiliation with the third
party or its products and services. You agree that
Samsung Electronics Co. shall not be responsible
or liable, directly or indirectly, for any damage or
loss caused or alleged to be caused by, or in
connection with, use of or reliance on any such
third party content, products, or services
available on or through any such application. You
acknowledge and agree that the use of any
third-party application is governed by such third
party application provider's Terms of Use,
License Agreement, Privacy Policy, or other such
agreement and that any information or personal
data you provide, whether knowingly or
unknowingly, to such third-party application
provider, will be subject to such third party
application provider's privacy policy, if such a
policy exists. SAMSUNG ELECTRONICS CO.
DISCLAIMS ANY RESPONSIBILITY FOR ANY
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
62 Health & Safety Information
DISCLOSURE OF INFORMATION OR ANY OTHER
PRACTICES OF ANY THIRD PARTY APPLICATION
PROVIDER.
11. Disclaimer of Warranty Regarding Third Party
Applications. SAMSUNG ELECTRONICS CO. DOES
NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE
AVAILABILITY, USE, TIMELINESS, SECURITY,
VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE
RESULTS OF THE USE OF, OR OTHERWISE
RESPECTING, THE CONTENT OF ANY THIRD
PARTY APPLICATION WHETHER SUCH THIRD
PARTY APPLICATION IS INCLUDED WITH THE
PRODUCT DISTRIBUTED BY SAMSUNG
ELECTRONICS CO., IS DOWNLOADED, OR
OTHERWISE OBTAINED. USE OF ANY THIRD
PARTY APPLICATION IS DONE AT YOUR OWN
DISCRETION AND RISK AND YOU ARE SOLELY
RESPONSIBLE FOR ANY DAMAGE TO THE MOBILE
DEVICE OR LOSS OF DATA THAT RESULTS FROM
THE DOWNLOADING OR USE OF SUCH THIRD
PARTY APPLICATIONS. SAMSUNG ELECTRONICS
CO. EXPRESSLY DISCLAIMS ANY WARRANTY
REGARDING WHETHER YOUR PERSONAL
INFORMATION IS CAPTURED BY ANY THIRD
PARTY APPLICATION PROVIDER OR THE USE TO
WHICH SUCH PERSONAL INFORMATION MAY BE
PUT BY SUCH THIRD PARTY APPLICATION
PROVIDER. ANY THIRD PARTY APPLICATIONS
PROVIDED WITH THIS MOBILE DEVICE ARE
PROVIDED "AS IS" AND ON AN "AS AVAILABLE"
BASIS, WITHOUT WARRANTIES OF ANY KIND
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 63
FROM SAMSUNG ELECTRONICS CO., EITHER
EXPRESS OR IMPLIED. TO THE FULLEST EXTENT
POSSIBLE PURSUANT TO APPLICABLE LAW,
SAMSUNG ELECTRONICS CO. DISCLAIMS ALL
WARRANTIES EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY,
SATISFACTORY QUALITY OR WORKMANLIKE
EFFORT, FITNESS FOR A PARTICULAR PURPOSE,
RELIABILITY OR AVAILABILITY, ACCURACY, LACK
OF VIRUSES, QUIET ENJOYMENT, NON
INFRINGEMENT OF THIRD PARTY RIGHTS OR
OTHER VIOLATION OF RIGHTS. SAMSUNG
ELECTRONICS CO. DOES NOT WARRANT
AGAINST INTERFERENCE WITH YOUR
ENJOYMENT OF THE THIRD PARTY APPLICATION,
THAT THE FUNCTIONS CONTAINED IN THE THIRD
PARTY APPLICATION WILL MEET YOUR
REQUIREMENTS, THAT THE OPERATION OF THE
THIRD PARTY APPLICATION WILL BE
UNINTERRUPTED OR ERROR FREE, OR THAT
DEFECTS IN THE THIRD PARTY APPLICATION
WILL BE CORRECTED. YOU ASSUME THE ENTIRE
COST OF ALL NECESSARY SERVICING, REPAIR,
OR CORRECTION. SOME JURISDICTIONS DO NOT
ALLOW EXCLUSIONS OR LIMITATIONS OF
IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY
TO YOU. NO ADVICE OR INFORMATION, WHETHER
ORAL OR WRITTEN, OBTAINED BY YOU FROM
SAMSUNG ELECTRONICS CO. OR ANY OTHER
PERSON OR ENTITY SHALL BE DEEMED TO
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
64 Health & Safety Information
ALTER THIS DISCLAIMER OF WARRANTY
REGARDING THIRD PARTY APPLICATIONS, OR TO
CREATE ANY WARRANTY BY SAMSUNG
ELECTRONICS CO.
12. Limitation of Liability. SAMSUNG
ELECTRONICS CO. WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING OUT OF OR
RELATING TO THE USE OR THE INABILITY TO USE
THE SOFTWARE OR ANY THIRD PARTY
APPLICATION, ITS CONTENT OR FUNCTIONALITY,
INCLUDING BUT NOT LIMITED TO DAMAGES
CAUSED BY OR RELATED TO ERRORS,
OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY
IN OPERATION OR TRANSMISSION, COMPUTER
VIRUS, FAILURE TO CONNECT, NETWORK
CHARGES, IN-APP PURCHASES, AND ALL OTHER
DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES
EVEN IF SAMSUNG ELECTRONICS CO. HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE EXCLUSIONS OR LIMITATIONS MAY
NOT APPLY TO YOU. NOTWITHSTANDING THE
FOREGOING, SAMSUNG ELECTRONIC CO.'S
TOTAL LIABILITY TO YOU FOR ALL LOSSES,
DAMAGES, CAUSES OF ACTION, INCLUDING BUT
NOT LIMITED TO THOSE BASED ON CONTRACT,
TORT, OR OTHERWISE, ARISING OUT OF YOUR
USE OF THE SOFTWARE OR THIRD PARTY
APPLICATIONS ON THIS MOBILE DEVICE, OR ANY
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 65
OTHER PROVISION OF THIS EULA, SHALL NOT
EXCEED THE AMOUNT PURCHASER PAID
SPECIFICALLY FOR THIS MOBILE DEVICE OR ANY
SUCH THIRD PARTY APPLICATION THAT WAS
INCLUDED WITH THIS MOBILE DEVICE. THE
FOREGOING LIMITATIONS, EXCLUSIONS, AND
DISCLAIMERS (INCLUDING SECTIONS 9, 10, 11
AND 12) SHALL APPLY TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, EVEN
IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
13. U.S. Government End Users Restricted
Rights. The Software is licensed only with
"restricted rights" and as "commercial items"
consisting of "commercial software" and
"commercial software documentation" with only
those rights as are granted to all other end users
pursuant to the terms and conditions herein. All
Products are provided only with "restricted
rights" with only those rights as are granted to all
other end users pursuant to the terms and
conditions herein. All Software and Products are
provided subject to Federal Acquisition
Regulation (FAR) 52.227.19.
14. APPLICABLE LAW. This EULA is governed by
the laws of TEXAS, without regard to conflicts of
laws principles. This EULA shall not be governed
by the UN Convention on Contracts for the
International Sale of Goods, the application of
which is expressly excluded.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
66 Health & Safety Information
15. DISPUTE RESOLUTION.
(a) Non-United States residents. If a dispute,
controversy or difference is not amicably settled,
it shall be finally resolved by arbitration in Seoul,
Korea in accordance with the Arbitration Rules of
the Korean Commercial Arbitration Board. The
award of arbitration shall be final and binding
upon the parties.
(b) United States residents. ALL DISPUTES WITH
SAMSUNG ELECTRONICS CO. ARISING IN ANY
WAY FROM THIS EULA OR YOUR USE OF THE
SOFTWARE SHALL BE RESOLVED EXCLUSIVELY
THROUGH FINAL AND BINDING ARBITRATION,
AND NOT BY A COURT OR JURY. Any such
dispute shall not be combined or consolidated
with any other person's or entity's claim or
dispute, and specifically, without limitation of the
foregoing, shall not under any circumstances
proceed as part of a class action. The arbitration
shall be conducted before a single arbitrator,
whose award may not exceed, in form or
amount, the relief allowed by the applicable law.
The arbitration shall be conducted according to
the American Arbitration Association (AAA)
Commercial Arbitration Rules applicable to
consumer disputes. This arbitration provision is
entered pursuant to the Federal Arbitration Act.
The laws of the State of Texas, without reference
to its choice of laws principles, shall govern the
interpretation of the EULA and all disputes that
are subject to this arbitration provision. The
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 67
arbitrator shall decide all issues of interpretation
and application of this arbitration provision and
the EULA. For any arbitration in which your total
damage claims, exclusive of attorney fees and
expert witness fees, are $5,000.00 or less
("Small Claim"), the arbitrator may, if you prevail,
award your reasonable attorney fees, expert
witness fees and costs as part of any award, but
may not grant Samsung Electronics Co. its
attorney fees, expert witness fees or costs unless
it is determined that the claim was brought in
bad faith. In a Small Claim case, you shall be
required to pay no more than half of the total
administrative, facility and arbitrator fees, or
$50.00 of such fees, whichever is less, and
Samsung Electronics Co. shall pay the remainder
of such fees. Administrative, facility and
arbitrator fees for arbitrations in which your total
damage claims, exclusive of attorney fees and
expert witness fees, exceed $5,000.00 ("Large
Claim") shall be determined according to AAA
rules. In a Large Claim case, the arbitrator may
grant to the prevailing party, or apportion among
the parties, reasonable attorney fees, expert
witness fees and costs. Judgment may be
entered on the arbitrator's award in any court of
competent jurisdiction. This arbitration provision
also applies to claims against Samsung
Electronics Co.'s employees, representatives and
affiliates if any such claim arises from the
licensing or use of the Software. You may opt out
of this dispute resolution procedure by providing
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
68 Health & Safety Information
notice to Samsung Electronics Co. no later than
30 calendar days from the date of the first
consumer purchaser's purchase of this device.
To opt out, you must send notice by e-mail to
optout@sta.samsung.com, with the subject line:
"Arbitration Opt Out." You must include in the opt
out e-mail (a) your name and address; (b) the
date on which the device was purchased; (c) the
device model name or model number; and (d) the
IMEI or MEID or Serial Number, as applicable, if
you have it (the IMEI or MEID or Serial Number
can be found (i) on the device box; (ii) on the
device information screen, which can be found
under "Settings;" (iii) on a label on the back of
the device beneath the battery, if the battery is
removable; and (iv) on the outside of the device if
the battery is not removable). Alternatively, you
may opt out by calling 1-888-987-4357 no later
than 30 calendar days from the date of the first
consumer purchaser's purchase of the device
and providing the same information. These are
the only two forms of notice that will be effective
to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure
will not affect your use of the device or its
preloaded Software, and you will continue to
enjoy the benefits of this license.
16. ENTIRE AGREEMENT; SEVERABILITY. This
EULA is the entire agreement between you and
Samsung Electronics Co. relating to the Software
and supersedes all prior or contemporaneous
oral or written communications, proposals and
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Health & Safety Information 69
representations with respect to the Software or
any other subject matter covered by this EULA. If
any provision of this EULA is held to be void,
invalid, unenforceable or illegal, the other
provisions shall continue in full force and effect.
[101212]
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
70 Health & Safety Information
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 71
Please note that these terms may not be the most
current version. A current version of the terms is
available at our website at www.sprint.com/
termsandconditions or upon request.
Basic Definitions
In this document: (1) “we,” “us,” “our,” and “Sprint”
mean Sprint Solutions, Inc., as contracting agent on
behalf of the applicable Sprint affiliated entities
providing the products and Services; (2) “you,” “your,”
“customer,” and “user” mean an account holder or
user with us; (3) “Device” means any phone, aircard,
mobile broadband device, any other device,
accessory, or other product that we provide you, we
sell to you, or is active on your account with us; and (4)
“Service” means Sprint-branded or Nextel-branded
offers, rate plans, options, wireless services, billing
services, applications, programs, products, or Devices
on your account with us. “Service(s)” also includes any
other product or service that we offer or provide to you
that references these General Terms and Conditions of
Service (“Ts&Cs”).
The Service Agreement
These Ts&Cs are part of your service agreement with
us (the “Agreement”) and constitute a contract under
which we provide you Services under terms and
conditions that you accept. THIS CONTRACT
CONTAINS A MANDATORY ARBITRATION PROVISION
Note: Para solicitar esta literatura en español, por
favor contactar a 1-800-777-4681 o visitar a
www.sprint.com/espanol.
General Terms and
Conditions of Service
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
72 General Terms and Conditions of Service v.9-9-11
THAT DISALLOWS CLASS ACTIONS, A CLASS
ACTION WAIVER PROVISION, AND A JURY WAIVER
PROVISION. In addition to these Ts&Cs, there are
several parts of the Agreement, which includes but is
not limited to the following: (i) the subscriber
agreement or transaction materials that you sign or
accept; (ii) the plan(s) that you chose as set forth in our
written services and transaction materials that we
provide or refer you to during the sales transaction (if
your service plan is not specifically set forth in any
printed materials, the requirements and terms set forth
in the current written services and transaction materials
apply, excluding the monthly charge and number of
minutes included in your service plan); (iii) any
confirmation materials and invoices that we may
provide to you; and (iv) the terms set forth in the
coverage map brochures. It is important that you
carefully read all of the terms of the Agreement.
Additional Terms
Additional terms will apply when you use certain
applications, programs, Devices, and services, and
these terms will be provided to you prior to your use of
the items. Depending on who provides the items, the
terms may come from Sprint or a third party. You are
subject to any terms provided by the third party, and
the terms are directly between you and that third party.
Sprint is not responsible for these third party items and
associated terms. Additional terms will also apply if you
activate Services as part of a bundle with another
company's services (for example, cable services,
home phone services, etc.). The additional terms for
bundled Services may either modify or replace certain
provisions in these Ts&Cs, including terms relating to
activation, invoicing, payment, and disputing charges.
Also, a different dispute resolution provision may apply
to services provided by another company (the dispute
resolution provisions in this Agreement still apply to our
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 73
Services). You will be provided details on any
additional terms with your selection of any bundled
Service. For employee and organization discounts, the
discount percentage may vary from month-to-month
based on the terms of the agreement between your
employer, association, or other organization and Sprint.
The discount will be zero after your agreement or your
organization's agreement with Sprint ends. Additional
terms and eligibility requirements regarding
organization discounts will be provided to you.
Our Policies
Services are subject to our business policies, practices,
and procedures (“Policies”). You agree to adhere to all
of our Policies when you use our Services. Our
Policies are subject to change at anytime with or
without notice.
When You Accept The Agreement
You must have the legal capacity to accept the
Agreement. You accept the Agreement when you do
any of the following: (a) accept the Agreement through
any printed, oral, or electronic statement, including on
the web by electronically marking that you have
reviewed and accepted; (b) attempt to or in any way
use the Services; (c) pay for the Services; or (d) open
any package or start any program that says you are
accepting the Agreement when doing so. If you don’t
want to accept the Agreement, don’t do any of these
things.
Term Commitments & Early Termination
Fees
Many of the Services (for example, Device discounts)
that we offer require you to maintain certain Services
with us for a minimum term, usually 1 or 2 years
(“Term Commitment”). You will be charged a fee
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
74 General Terms and Conditions of Service v.9-9-11
(“Early Termination Fee”) for each line of Service that
you terminate early (i.e., prior to satisfying the Term
Commitment) or for each line of Service that we
terminate early for good reason (for example, violating
the payment or other terms of the Agreement) but such
Early Termination Fee may be prorated based on your
remaining Term Commitment. Early Termination Fees
are a part of our rates. Your exact Term Commitment
and Early Termination Fee may vary based on the
Services you select and will be disclosed to you during
the sales transaction. Carefully review any Term
Commitment and Early Termination Fee requirements
prior to selecting Services. After you have satisfied
your Term Commitment, your Services continue on a
month-to-month basis without any Early Termination
Fee, unless you agree to extend your Term
Commitment or agree to a new Term Commitment.
Services offered on a subscription basis, as described
in the “Account & Service Charges” section, may not
require a Term Commitment and may not
automatically renew. As explained directly below, there
are instances when you will not be responsible for an
Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early
Termination Fee
You aren't responsible for paying an Early Termination
Fee when terminating Services: (a) provided on a
month-to-month basis; (b) provided on a subscription
basis that do not include a Term Commitment; (c)
consistent with our published trial period return policy;
or (d) in response to a materially adverse change that
we make to the Agreement as described directly
below.
Our Right To Change The Agreement &
Your Related Rights
We may change any part of the Agreement at any time,
including, but not limited to, rates, charges, how we
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 75
calculate charges, discounts, coverage, technologies
used to provide services, or your terms of Service. We
will provide you notice of material changes-and we
may provide you notice of non-material changes-in a
manner consistent with this Agreement (see “Providing
Notice To Each Other Under The Agreement” section).
If a change we make to the Agreement is material and
has a material adverse effect on Services under your
Term Commitment, you may terminate each line of
Service materially affected without incurring an Early
Termination Fee only if you: (a) call us within 30 days
after the effective date of the change; and (b)
specifically advise us that you wish to cancel Services
because of a material change to the Agreement that
we have made. If you do not cancel Service within 30
days of the change, an Early Termination Fee will apply
if you terminate Services before the end of any
applicable Term Commitment.
Our Right To Suspend Or Terminate
Services
We can, without notice, suspend or terminate any
Service at any time for any reason. For example, we
can suspend or terminate any Service for the
following: (a) late payment; (b) exceeding an Account
Spending Limit; (c) harassing/threatening/abusing/
offending our employees or agents; (d) providing false
or inaccurate information; (e) interfering with our
operations; (f) using/suspicion of using Services in any
manner restricted by or inconsistent with the
Agreement and Policies; (g) breaching, failing to follow,
or abusing the Agreement or Policies; (h) providing
false, inaccurate, dated, or unverifiable identification or
credit information or becoming insolvent or bankrupt;
(i) modifying a Device from its manufacturer
specifications (for example, rooting the device); (j)
failing to use our Services for an extended period of
time; (k) failing to maintain an active Device in
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
76 General Terms and Conditions of Service v.9-9-11
connection with our Services; or (l) if we believe the
action protects our interests, any customer's interests,
or our networks.
Your Right To Change Services & When
Changes Are Effective
The account holder can typically change Services
upon request. In some instances, changes may be
conditioned on payment of an Early Termination Fee
or certain other charges, or they may require a new
Term Commitment. Changes to Services are usually
effective at the start of the next full invoicing cycle. If the
changes take place sooner, your invoice may reflect
pro-rated charges for your old and new Services. We
may, but are not obligated to, provide you the
opportunity to authorize someone else to make
changes to your Services, which will include the
authority to make changes that will extend your Term
Commitment. You are responsible for any changes to
your Services made by a person you authorize, and
those changes will be treated as modifications to this
Agreement.
Your Right To Terminate Services
You can terminate Services at any time by calling us
and requesting that we deactivate all Services. In
addition, if you return or provide your Device to Sprint
and fail to either deactivate service on the Device or
activate another Device in connection with your
Service, we reserve the right to terminate your Service,
and if you are subject to a Term Commitment, you
may be charged all or part of an Early Termination Fee.
You are responsible for all charges billed or incurred
prior to deactivation. If Services are terminated before
the end of your invoicing cycle, we won't prorate
charges to the date of termination and you won't
receive a credit or refund for any unused Services.
Except as provided above, if you are subject to an
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 77
Early Termination Fee, you must also pay the invoiced
Early Termination Fee for each line of Service that you
terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition that
you have and maintain satisfactory credit according to
our standards and policies. You agree to provide
information that we may request or complete any
applications that we may provide you to facilitate our
review. We rely on the credit information you furnish,
credit bureau reports or other data available from
commercial credit reference services, and other
information (such as payment history with us) to
determine whether to provide or continue to provide
you Services. The Services we offer you can vary
based on your credit history. We may at any time,
based on your credit history, withdraw or change
Services or place limits or conditions on the use of our
Services. You agree to provide us updated credit
information upon request. We may provide your
payment history and other account billing/charge
information to any credit reporting agency or industry
clearinghouse.
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically
based on credit history, payment history, or to prevent
fraud) that we place on the amount of unpaid charges
you can accumulate on your account, regardless of
when payment on those charges is due. We reserve
the right to determine which charges count toward an
ASL. If you have an ASL, we may suspend your
Services without prior notice if your account balance
reaches the ASL, even if your account is not past due.
We may impose or increase an ASL at any time with
notice. An ASL is for our benefit only and should not
be relied on by you to manage usage.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
78 General Terms and Conditions of Service v.9-9-11
Deposits & Returning Deposits
We may at any time require a deposit as a guarantee
of payment for you to establish or maintain Service
(“Deposit”). By providing us a Deposit, you grant us a
security interest for all current or future amounts owed
to us. We may change the Deposit at any time with
notice. You can't use a Deposit to make or delay
payments. The Deposit, the length of time we hold
the Deposit, and changes to the Deposit are
determined based on your credit history, payment
history, and other factors. Unless prohibited by law, we
may mix Deposits with our other funds and it won't
earn interest, and we reserve the right to return the
Deposit as a credit on your invoice at anytime. If your
Services are terminated for any reason, we may keep
and apply your Deposit to any outstanding charges.
We'll send any remaining portion of the Deposit to your
last known address within 90 days after your final
invoice—if it is returned to us, we will forward it on to the
appropriate state authorities to the extent required by
law.
Restrictions On Using Services
You can't use our Services: (a) in a way that could
cause damage or adversely affect any of our other
customers or our reputation, networks, property, or
Services; or (b) in any way prohibited by the terms of
our Services, the Agreement, or our Policies. You
cannot in any manner resell the Services to another
party. For additional restrictions on the use of our
Services, see our Acceptable Use Policy and Visitors
Agreement, which are available on our website, and
the detailed plan or other information on Services that
we provide or refer you to during the sales transaction.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 79
Your Device, Number & E-mail Address;
Caller ID
We don't manufacture any Device that we might sell to
you or that is associated with our Services, and we
aren't responsible for any defects, acts, or omissions of
the manufacturer. The only warranties on your Device
are the limited warranties given to you by the
manufacturer directly or that we pass through. Device
performance may vary based on device specifications
(for example, a device's software, memory, and
storage), and device performance may impact access
to all of our Services. Your Device is designed to be
activated on our networks and in other coverage areas
that we may make available to you. As programmed, it
will not accept wireless service from another carrier.
Except for any legal right you may have to port/transfer
your phone number to another carrier, you have no-
and cannot gain any (for example, through publication,
use, etc.)-proprietary, ownership, or other rights to any
phone number, identification number, e-mail address,
or other identifier that we assign to you, your Device, or
your account. We'll notify you if we decide to change
or reassign them. Your CDMA Sprint PCS phone has a
software programming lock that protects certain of the
handset's operating parameters against unauthorized
reprogramming. If you wish to obtain the software
program lock code for your CDMA Sprint PCS phone,
please visit Sprint.com or call 1-888-211-4727 for
information and eligibility requirements.
Porting/Transferring Phone Numbers
We don't guarantee that number transfers to or from us
will be successful. If you authorize another carrier to
transfer a number away from us, then that is
considered a request by you to us to terminate all of
the Services associated with that number. You're
responsible for all charges billed or incurred prior to
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
80 General Terms and Conditions of Service v.9-9-11
deactivation and for any applicable Early Termination
Fees.
Coverage; Where Your Device Will Work;
Service Speeds
Our coverage maps are available at our authorized
retail locations and on our website. The specific
network coverage you get will depend on the radio
transmissions your Device can pick up and Services
you've chosen. Our coverage maps provide high level
estimates of our coverage areas when using Services
outdoors under optimal conditions. Coverage isn't
available everywhere. Coverage and Service speeds
are not guaranteed. Coverage is subject to change
without notice. Service speeds may depend on the
Service purchased. Actual speeds will vary. Estimating
wireless coverage, signal strength, and Service speed
is not an exact science. There are gaps in coverage
within our estimated coverage areas that-along with
other factors both within and beyond our control (for
example, network problems, network or internet
congestion, software, signal strength, your Device,
structures, buildings, weather, geography, topography,
server speeds of the websites you access, actions of
third parties, etc.)-may result in dropped and blocked
connections, slower Service speeds, or otherwise
impact the quality of Service. Services that rely on
location information, such as E911 and GPS
navigation, depend on your Device's ability to acquire
satellite signals (typically not available indoors) and
network coverage. While your Device is receiving a
software update, you may be unable to use your
Device in any manner until the software update is
complete.
Roaming
The term “roaming” typically refers to coverage on
another carrier's network that we may make available
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 81
to you based on our agreements with other carriers.
These agreements may change from time to time, and
roaming coverage is subject to change without notice.
Your ability to receive roaming coverage depends on
the radio transmissions your Device can pick up and
the availability of roaming coverage. We make no
guaranty that roaming coverage will be available.
Roaming coverage may exist both within and outside
our network coverage areas. Your Device will generally
indicate when you're roaming. Depending on your
Services, separate charges or limits on the amount of
minutes used while roaming may apply. Certain
Services may not be available or work the same when
roaming (for example, data Services, voicemail, call
waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to
access the internet, text, pictures, video, games,
graphics, music, email, applications, sound, and other
materials (“Data Content”) or send Data Content
elsewhere. Some Data Content is available from us or
our vendors, while other Data Content can be
accessed from others (for example, third party
websites, games, ringers, applications, etc.). We make
absolutely no guarantees about the Data Content that
you access on your Device. Data Content may be: (1)
unsuitable for children/minors; (2) unreliable or
inaccurate; or (3) offensive, indecent, or objectionable.
You're solely responsible for evaluating the Data
Content accessed by you or anyone through your
Services. We strongly recommend that you monitor
data usage by children/minors. Data Content from
third parties may also harm your Device or its software.
We are not responsible for any Data Content. We are
not responsible for any damage caused by any Data
Content that you access through your Services, that
you load on your Device, or that you request that our
representatives access or load on your Device. To
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
82 General Terms and Conditions of Service v.9-9-11
protect our networks and Services or for other reasons,
we may place restrictions on accessing certain Data
Content (such as certain websites, applications, etc.);
impose separate charges; limit throughput or the
amount of data that you can transfer; or otherwise limit
or terminate Services. If we provide you storage for
Data Content that you have purchased, then we may
delete the Data Content without notice or place
restrictions/limits on the use of storage areas. Data
Content stored on a Device, transmitted over our
networks, or stored by Sprint may be deleted,
modified, or damaged. You may not be able to make
or receive voice calls while using data Services. Data
Content provided by our vendors or third parties is
subject to cancellation or termination at any time
without notice to you, and you may not receive a
refund for any unused portion of the Data Content.
Specific Terms & Restrictions On Using
Data Services
In addition to the rules for using all of our other
Services, unless we identify the Service or Device that
you have selected as specifically intended for that
purpose (for example, wireless routers, Data Link, etc.),
you can't use our data Services: (1) with server devices
or host computer applications or other systems that
drive continuous, heavy traffic or data sessions; (2) as
a substitute or backup for private lines or frame relay
connections; or (3) for any other unintended use as we
determine in our sole discretion. We reserve the right
to limit, suspend, or constrain any heavy, continuous
data usage that adversely impacts our networks
performances or hinders access to our networks. If
your Services include web or data access, you also
can't use your Device as a modem for computers or
other equipment, unless we identify the Service or
Device you have selected as specifically intended for
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 83
that purpose (for example, with “phone as modem”
plans, Sprint Mobile Broadband card plans, wireless
router plans, etc.).
Software License
If Sprint provides you software as part of the Service
and there are not software license terms provided with
the software (by Sprint or by a third party), then Sprint
grants you a limited, revocable, non-exclusive, non-
transferable license to use the software to access the
Services for your own individual use. You will not sell,
resell, transfer, copy, translate, publish, create derivative
works of, make any commercial use of, modify, reverse
engineer, decompile, or disassemble the software.
Sprint may revoke this license at any time.
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation,
prepayment, reactivation, program, or other fees to
establish or maintain Services. Certain transactions
may also be subject to a charge (for example,
convenience payment, changing phone numbers,
handset upgrades, etc.). You will be provided notice of
these types of fees before we complete the requested
transaction.
Account & Service Charges
You are responsible for all charges associated with
your account and the Services on your account, no
matter who adds or uses the Services. Charges
include, but are not limited to, the monthly recurring
charges, usage charges, charges for additional
services, taxes, surcharges, and fees associated with
your Services. These charges are described or
referred to during the sales transaction, in our
marketing materials, and in confirmation materials that
we may send to you. Depending on your Services,
charges for additional services may include operator
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
84 General Terms and Conditions of Service v.9-9-11
and directory assistance, voicemail, call forwarding,
data calls, texts, and web access. If you (the account
holder) allow end users to access or use your Devices,
you authorize end users to access, download, and use
Services. You may have the opportunity to purchase
Services on a subscription basis where we assess
subscription charges that allow you access to the
Services and/or provide you a certain amount of use
of the Services for a defined period of time. Depending
on your Service, certain types of subscription charges
may be assessed automatically upon activation and
automatically assessed for subsequent subscription
periods. Subscription Services offered on a recurring
basis do not end until terminated by you or us.
Subscription charges for recurring Services occur at
the beginning of each bill cycle. Information regarding
your bill cycle for subscription Services will be
provided when you order the Services. For Services
offered on a per-day basis, you will generally be
charged for use before or at the time of use. In certain
instances, we may charge you at some point after you
use the Services. Unless otherwise disclosed, Services
offered on a per-day basis end 24 hours after Service
is initiated.
How We Calculate Your Charges For Billing
Purposes
Regular Voice Calls: We round up partial minutes of
use to the next full minute. Time starts when you press
“Talk” or your Device connects to the network and
stops when you press “End” or the network
connection otherwise breaks. You're charged for all
calls that connect, even to answering machines,
voicemail, or voice transcription services. You won't be
charged for unanswered calls or if you get a busy
signal. For incoming calls answered, you're charged
from the time shortly before the Device starts ringing
until you press “End” or the network connection
otherwise breaks. If charges vary depending on the
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 85
time of day that you place or receive calls (for example,
Nights and Weekend plans), you're charged for the
entire call based on the rate that applies to the time
period in which the call starts.
Walkie-Talkie Charges: Charges for walkie-talkie calls
are billed to the person who starts the call and
calculated by multiplying the duration of the call by the
applicable rate and number of participants. You're
charged at least 6 seconds of airtime for each call you
start; subsequent communications in the same call are
rounded up to and billed to the next second. Time
begins when you press any button to start a walkie-
talkie call and ends approximately 6 seconds after
completion of a communication to which no
participant responds. Subsequent walkie-talkie
communications are considered new calls.
Depending on your plan, nationwide, international, or
group walkie-talkie calls may use the local walkie-talkie
minutes in your plan and result in additional charges.
Responses to call alert transmissions are treated as
new walkie-talkie transmissions even when
responding within 6 seconds of receiving the alert.
Walkie-talkie billing methods are subject to change as
we introduce new walkie-talkie Services.
Data Usage: Unless we specifically tell you otherwise,
data usage is measured in bytes, kilobytes,
megabytes, and gigabytes—not in minutes/time. 1024
bytes equals 1 kilobyte (“KB”), 1024 KB equals 1
megabyte, and 1024 megabytes equals 1 gigabyte.
Bytes are rounded up to kilobytes, so you will be
charged at least 1 KB for each data usage session
(“data session”). Rounding occurs at the end of each
data session, and sometimes during a data session.
Depending on your data Services, usage may be
charged against an allowance or on a fixed price per
KB, and you may be subject to limitations on the
amount of data usage. If you are charged on a fixed
price per KB, any fractional cents will be rounded up to
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
86 General Terms and Conditions of Service v.9-9-11
the next cent. You are charged for all data directed to
your Device's internet address, including data sessions
you did not initiate and for incomplete transfers. As
long as your Device is connected to our data
networks, you may incur data charges. Examples of
data for which you will be charged includes the size of
a requested file or Data Content (game, ringer, etc.);
web page graphics (logos, pictures, banners,
advertisement, etc.); additional data used in accessing,
transporting, and routing the file on our network; data
from partial or interrupted downloads; re-sent data;
and data associated with unsuccessful attempts to
reach websites or use applications. These data
charges are in addition to any charges for the Data
Content itself (game, ringer, etc.). Data used and
charged to you will vary widely, even between identical
actions or data sessions. Estimates of data usage—for
example, the size of downloadable files—are not
reliable predictors of actual usage. Your bill won't
separately list the number of KB attributed to a specific
action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects
monthly recurring charges (usually billed one bill cycle
in advance), fees, taxes, Surcharges, product and
equipment charges, subscription charges, and usage/
transaction specific charges (usually billed in the bill
cycle in which they're incurred). Some usage charges,
such as those that depend on usage information from
a third party, may be billed in subsequent bill cycles
and result in higher than expected charges for that
month. Bill cycles and dates may change from time to
time. Your bill may also include other important notices
(for example, changes to your Agreement, to your
Service, legal notices, etc.). Your paper bill may not
include itemized billing detail. More specific billing
information is available online. Paper bills with itemized
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 87
detail may be subject to an additional charge. Unless
prohibited by law, other charges (for example, data
Services or taxes and surcharges) will not include
itemized detail but will be listed as total charges for a
category. If you choose internet billing, you will not
receive paper bills.
Your Payments; Late Fees
Payment is due in full as stated on your bill. If we do
not receive payment in full by the date specified on
your bill, a late payment charge, which may be
charged at the highest rate permissible by law, may be
applied to the total unpaid balance. We may also
charge you any costs we pay to a collection agency to
collect unpaid balances from you. If we bill you for
amounts on behalf of a third party, payments received
are first applied to our charges. You may be charged
additional fees for certain methods of payment. We
may charge you, up to the highest amount permitted
by law, for returned checks or other payments paid by
you and denied for any reason by a financial institution.
Acceptance of payments (even if marked “paid in full”)
does not waive our right to collect all amounts that you
owe us. We may restrict your payment methods to
cashier's check, money order, or other similar secure
form of payment at any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state, and local taxes, fees,
and other assessments that we're required by law to
collect and remit to the government on the Services
that we provide to you. These charges may change
from time to time without advance notice. If you're
claiming any tax exemption, you must provide us with
a valid exemption certificate. Tax exemptions generally
won't be applied retroactively.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
88 General Terms and Conditions of Service v.9-9-11
Surcharges
You agree to pay all surcharges (“Surcharges”), which
may include, but are not limited to: Federal Universal
Service; various regulatory charges; Sprint
administrative charges; gross receipts charges and
certain other taxes imposed upon Sprint; or charges
for the costs that we incur and pass along to you.
Surcharges are not taxes, and we are not required to
assess them by law. They are charges we choose to
collect from you, are part of our rates, and are kept by
us in whole or in part. The number and type of
Surcharges will be provided on your invoice and may
vary depending upon the location of the billing
address of the Device and can change over time. We
determine the rate for these charges, and these
amounts are subject to change as are the components
used to calculate these amounts. We will provide you
notice of any changes to Surcharges in a manner
consistent with this Agreement (see “Providing Notice
To Each Other Under The Agreement” section).
However, since some Surcharges are based on
amounts set by the government or based on
government formulas, it will not always be possible to
provide advance notice of new Surcharges or
changes in the amount of existing Surcharges.
Information on Surcharges is provided during the
sales transaction and is available on our website.
Disputing Charges - You Must Still Pay
Undisputed Charges
Any dispute to a charge on your bill must be made
within 60 days of the date of the bill that initially
contained the charge. Disputes can only be made by
calling or writing us as directed on your invoice or
elsewhere. You accept all charges not properly
disputed within the above time period—undisputed
charges must still be paid as stated on your bill.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 89
Protecting Our Network & Services
We can take any action to: (1) protect our networks, our
rights and interests, or the rights of others; or (2)
optimize or improve the overall use of our networks
and Services. Some of these actions may interrupt or
prevent legitimate communications and usage-for
example, message filtering/blocking software to
prevent SPAM or viruses; limiting throughput; limiting
access to certain websites, applications, or other Data
Content; prohibitions on unintended uses (for
example, use as a dedicated line, or use as a
monitoring service), etc. For additional information on
what we do to protect our customers, networks,
Services, and equipment, see our Acceptable Use
Policy and Visitors Agreement at our website.
Your Privacy
Our Privacy Policy is available on our website. To
review the policy, visit www.sprint.com/legal/privacy.html.
This policy may change from time to time, so review it
with regularity and care.
Call Monitoring: To ensure the quality of our Services
and for other lawful purposes, we may monitor or
record calls between us (for example, your
conversations with our customer service or sales
departments).
Authentication and Contact: You (the account holder)
may password protect your account information by
establishing a personal identification number (“PIN”).
You may also set a backup security question and
answer in the event you forget your PIN. You agree to
protect your PIN, passwords, and other account
access credentials like your backup security question
from loss or disclosure. You further agree that Sprint
may, in our sole discretion, treat any person who
presents your credentials that we deem sufficient for
account access as you or an authorized user on the
account for disclosure of information or changes in
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
90 General Terms and Conditions of Service v.9-9-11
Service. You agree that we may contact you for
Service-related reasons through the contact
information that you provide, through the Services or
Devices to which you subscribe, or through other
available means, including text message, email, fax,
recorded message, mobile, residential or business
phone, or mail.
CPNI: As we provide telecommunications products
and Services to you (the account holder), we develop
information about the quantity, technical configuration,
type, location, and destination of telecommunications
products and Services you use, as well as some other
information found on your bill (“CPNI”). Under federal
law, you have the right and we have a duty to protect
the confidentiality of your CPNI. For example, we
implement safeguards that are designed to protect
your CPNI, including authentication procedures when
you contact us. For some accounts with a dedicated
Sprint representative, we may rely on contacting your
pre-established point of contact as the standard
authentication measure.
Third-Party Applications: If you use a third-party
application, the application may access, collect, use, or
disclose your personal information or require Sprint to
disclose your information—including location
information (when applicable)—to the application
provider or some other third party. If you access, use,
or authorize third-party applications through the
Services, you agree and authorize Sprint to provide
information related to your use of the Services or the
application(s). You understand that your use of third-
party applications is subject to the third party's terms
and conditions and policies, including its privacy
policy.
Information on Devices: Your Device may contain
sensitive or personal information (for example, pictures,
videos, passwords, or stored credit card numbers).
Sprint is not responsible for any information on your
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 91
Device, including sensitive or personal information. If
possible, you should remove or otherwise safeguard
any sensitive or personal information when your
Device is out of your possession or control, for
example when you relinquish, exchange, return, or
recycle your Device. By submitting your Device to us,
you agree that our employees, contractors, or vendors
may access all of the information on your Device.
Location-Enabled Services
Our networks generally know the location of your
Device when it is outdoors and/or turned on. By using
various technologies to locate your Device, we can
provide enhanced emergency 911 services and
optional location-enabled services provided by us or a
third party. Network coverage or environmental factors
(such as structures, buildings, weather, geography,
landscape, and topography) can significantly impact
the ability to access your Device's location information
and use of location-enabled services.
You agree that any authorized user may access, use,
or authorize Sprint or third party location-enabled
applications through the Services. You understand that
your use of such location-enabled applications is
subject to the application's terms and conditions and
policies, including its privacy policy. If you activate
location-enabled services for devices used by other
authorized users, you agree to inform the authorized
user(s) of the terms of use for location-enabled
applications and that the Device may be located. For
additional information on location-enabled services,
see our Privacy Policy at our website.
911 Or Other Emergency Calls
Public safety officials advise that when making 911 or
other emergency calls, you should always be
prepared to provide your location information. Unlike
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
92 General Terms and Conditions of Service v.9-9-11
traditional wireline phones, depending on a number of
factors (for example, whether your Device is GPS
enabled, where you are, whether local emergency
service providers have upgraded their equipment,
etc.), 911 operators may not know your phone number,
your location, or the location of your Device. In certain
circumstances, an emergency call may be routed to a
state patrol dispatcher or alternative location set by
local emergency service providers. Enhanced 911
service (“E911”)—where enabled by local emergency
authorities—uses GPS technology to provide location
information. Even when available, however, E911 does
not always provide accurate location information. If
your Device is indoors or for some other reason
cannot acquire a satellite signal, you may not be
located. Some Devices have a safety feature that
prevents use of the keypad after dialing 911—you
should follow voice prompts when interacting with
emergency service providers employing interactive
voice response systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen
because you may be responsible for usage charges
before you notify us of the alleged loss or theft. A lost or
stolen Device does not reduce or remove your Term
Commitment. You will remain liable for any monthly
recurring charges associated with the Service on your
Device after you notify us of the alleged loss or theft.
You agree to cooperate if we choose to investigate the
matter (provide facts, sworn statements, etc.). We may
not waive any Early Termination Fees if you choose to
terminate Services as a result of loss or theft of your
Device.
Disclaimer of Warranties
UNLESS EXPRESSLY PROVIDED IN WRITING
OTHERWISE, WE MAKE NO REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 93
WARRANTY OF MERCHANTABILITY, NON-
INFRINGEMENT, OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES
(INCLUDING YOUR DEVICE). WE DON'T PROMISE
UNINTERRUPTED OR ERROR-FREE SERVICES AND
DON'T AUTHORIZE ANYONE TO MAKE
WARRANTIES ON OUR BEHALF.
You Agree That We Are Not Responsible
For Certain Problems
You agree that neither we nor our subsidiaries,
affiliates, parent companies, vendors, suppliers, or
licensors are responsible for any damages resulting
from: (a) anything done or not done by someone else;
(b) providing or failing to provide Services, including,
but not limited to, deficiencies or problems with a
Device or network coverage (for example, dropped,
blocked, interrupted Services, etc.); (c) traffic or other
accidents, or any health-related claims relating to our
Services; (d) Data Content or information accessed
while using our Services; (e) an interruption or failure in
accessing or attempting to access emergency
services from a Device, including through 911,
Enhanced 911 or otherwise; (f) interrupted, failed, or
inaccurate location information services; (g)
information or communication that is blocked by a
spam filter; (h) damage to your Device or any
computer or equipment connected to your Device, or
damage to or loss of any information stored on your
Device, computer, equipment, or Sprint storage space
from your use of the Services or from viruses, worms,
or downloads of malicious content, materials, data, text,
images, video, or audio; or (i) things beyond our
control, including acts of God (for example, weather-
related phenomena, fire, earthquake, hurricane, etc.),
riot, strike, war, terrorism, or government orders or acts.
You should implement appropriate safeguards to
secure your Device, computer, or equipment and to
back-up your information stored on each.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
94 General Terms and Conditions of Service v.9-9-11
You Agree Our Liability Is Limited - No
Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY
FOR MONETARY DAMAGES FOR ANY CLAIMS THAT
YOU MAY HAVE AGAINST US IS LIMITED TO NO
MORE THAN THE PROPORTIONATE AMOUNT OF
THE SERVICE CHARGES ATTRIBUTABLE TO THE
AFFECTED PERIOD. UNDER NO CIRCUMSTANCES
ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL
DAMAGES OF ANY NATURE WHATSOEVER ARISING
OUT OF OR RELATED TO PROVIDING OR FAILING
TO PROVIDE SERVICES IN CONNECTION WITH A
DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST
PROFITS, LOSS OF BUSINESS, OR COST OF
REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION
We Each Agree To First Contact Each Other With
Any Disputes
We each agree to first contact each other with any
Disputes (defined below) and provide a written
description of the problem, relevant documents and
supporting information, and the proposed
resolution. We agree to contact each other as
described in the “Providing Notice to Each Other
Under The Agreement” section.
Instead Of Suing In Court, We Each Agree To
Arbitrate Disputes
We each agree to arbitrate all Disputes between us,
on an individual basis, not on a class-wide or
consolidated basis. This agreement to arbitrate is
intended to be broadly interpreted. In arbitration,
there's no judge or jury. However, just as a court
would, the arbitrator must honor the terms and
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 95
limitations in the Agreement and can award
damages and relief, including any attorneys' fees
authorized by law. The arbitrator's decision and
award is final and binding, with some exceptions
under the Federal Arbitration Act (“FAA”), and
judgment on the award may be entered in any court
with jurisdiction.
We each also agree as follows:
(1) “Disputes” are any claims or controversies
against each other related in any way to or arising
out of in any way our Services or the Agreement,
including, but not limited to, coverage, Devices,
billing services and practices, policies, contract
practices (including enforceability), service claims,
privacy, or advertising, even if it arises after Services
have terminated. Disputes include claims that you
bring against our employees, agents, affiliates, or
other representatives or that we bring against you. It
also includes but is not limited to claims related in
any way to or arising out of in any way any aspect of
the relationship between us, whether based in
contract, tort, statute, fraud, misrepresentation, or any
other legal theory.
(2) If either of us wants to initiate a claim to arbitrate
a Dispute, we each agree to send written notice to
the other providing a description of the dispute, a
description of previous efforts to resolve the dispute,
all relevant documents and supporting information,
and the proposed resolution. Notice to you will be
sent as described in the “Providing Notice to Each
Other Under The Agreement” section and notice to
us will be sent to: General Counsel; Arbitration
Office; 12502 Sunrise Valley Drive, Mailstop
VARESA0202-2C682; Reston, Virginia 20191. We
each agree to make attempts to resolve the dispute
prior to filing a claim for arbitration. If we cannot
resolve the dispute within forty-five (45) days of
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
96 General Terms and Conditions of Service v.9-9-11
receipt of the notice to arbitrate, then we each may
submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and
arbitration provision. We each agree that the FAA's
provisions—not state law—govern all questions of
whether a dispute is subject to arbitration.
(4) Unless we each agree otherwise, the Arbitration
will be conducted by a single, neutral arbitrator and
will take place in the county of the last billing
address of the Service.
(5) The arbitration will be governed and conducted
by (a) a neutral third party arbitrator selected by
each of us and based upon rules mutually agreed
to by each of us or (b) JAMS. The JAMS rules,
including rules about the selection of an arbitrator,
filing, administration, discovery, and arbitrator fees,
will be conducted under JAMS Comprehensive
Arbitration Rules & Procedures. The JAMS rules are
available on its website at www.jamsadr.com. To the
extent that this “Dispute Resolution” section conflicts
with JAMS's minimum standards for procedural
fairness, the JAMS's rules or minimum standards for
arbitration procedures in that regard will apply.
However, nothing in this paragraph will require or
allow us or you to arbitrate on a class-wide or
consolidated basis.
(6) WE EACH AGREE THAT WE WILL ONLY
PURSUE ARBITRATION ON AN INDIVIDUAL BASIS
AND WILL NOT PURSUE ARBITRATION ON A
CLASS-WIDE OR CONSOLIDATED BASIS. We each
agree that any arbitration will be solely between you
and Sprint (not brought on behalf of or together with
another individual's claim). If for any reason any
court or arbitrator holds that this restriction is
unconscionable or unenforceable, then our
agreement to arbitrate doesn't apply and the
dispute must be brought in court.
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 97
(7) We each are responsible for our respective costs
relating to counsel, experts, and witnesses, as well
as any other costs relating to arbitration. However,
we will pay for the arbitration administrative or filing
fees, including the arbitrator fees. Otherwise the
JAMS Comprehensive Arbitration Rules &
Procedures and the JAMS Policy on Consumer
Arbitrations Pursuant to Pre-Dispute Clauses,
Minimum Standards of Procedural Fairness
regarding costs and payment apply.
Exceptions To Our Agreement To
Arbitrate Disputes
Either of us may bring qualifying claims in small
claims court. In addition, this arbitration provision
does not prevent you from bringing your dispute to
the attention of any federal, state, or local
government agency that can, if the law allows, seek
relief against us on your behalf.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE
ANY RIGHT TO PURSUE DISPUTES ON A
CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A
CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR
ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE
CAPACITY ON BEHALF OF ANYONE ELSE IN ANY
LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH
WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY
LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend, and hold Sprint and
our subsidiaries, affiliates, parent companies harmless
from any claims arising out of or relating to your
actions, including, but not limited to, your use of the
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
98 General Terms and Conditions of Service v.9-9-11
Service and any information you submit, post, transmit,
or make available via the Service; failing to provide
appropriate notices regarding location-enabled
services (see “Location-Enabled Services” section);
failure to safeguard your passwords, backup question
to your shared secret question, or other account
information; or violating this Agreement or any policy
referenced in this Agreement, any applicable law or
regulation, or the rights of any third party.
Providing Notice To Each Other Under The
Agreement
Except as the Agreement specifically provides
otherwise, you must provide us notice by calling or
writing us as instructed on your invoice. We will provide
you notice through one or more of the following: in
your bill, correspondence to your last known billing
address, to any fax number or e-mail address you've
provided us, by calling you on your Device or any
other phone number you've provided us, by voice
message on your Device or any other phone number
you've provided us, or by text message on your
Device.
Other Important Terms
Subject to federal law or unless the Agreement
specifically provides otherwise, this Agreement is
governed solely by the laws of the state encompassing
the billing address of the Device, without regard to the
conflicts of law rules of that state. If either of us waives
or doesn't enforce a requirement under this
Agreement in an instance, we don't waive our right to
later enforce that requirement. Except as the
Agreement specifically provides otherwise, if any part
of the Agreement is held invalid or unenforceable, the
rest of this Agreement remains in full force and effect.
This Agreement isn't for the benefit of any third party
except our corporate parents, affiliates, subsidiaries,
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
v.9-9-11 General Terms and Conditions of Service 99
agents, and predecessors and successors in interest.
You can't assign the Agreement or any of your rights
or duties under it. We can assign the Agreement
without notice. You cannot in any manner resell the
Services to another party. The Agreement and the
documents it incorporates make up the entire
agreement between us and replaces all prior written or
spoken agreements-you can't rely on any
contradictory documents or statements by sales or
service representatives. The rights, obligations and
commitments in the Agreement that-by their nature-
would logically continue beyond the termination of
Services (for example, those relating to billing,
payment, 911, dispute resolution, no class action, no
jury trial) survive termination of Services.
[End General Terms and Conditions of Service]
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
[This page intentionally left blank.]
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
Important Message 101
Important Information about this device’s “open”
architecture. This device is an “open” device.
What that means is that you are free to use it to
access the Internet as you see fit. You may go to
websites you like and you may download or use
applications or software that you choose.
Please take care to visit only trusted websites and
download applications only from trusted entities.
Sprint has no control over websites you visit or
applications and software you download, and
Sprint’s policies do not apply to those websites,
applications or software. The websites you visit
may place “cookies” or other files on your device
when you visit them. Downloaded applications or
software may access, use or share information
on your device, like your contacts or your
location.
Although Sprint is excited to allow our customers to
make their own choices about the Internet sites you
wish to visit or the applications or software you’d like
to use, we do want to remind you that Sprint is not
able to help you troubleshoot issues connected with
your use of non-Sprint applications or software
(such as the ones you may select and download to
your device). Sprint also will not be able to provide
you credits for applications or software that you
download from sources other than Sprint. And,
Sprint is not liable for the websites you visit or
anything you download or cause to be downloaded
to your device. Damage related to websites visited
or downloads to your device may not be covered by
Sprint’s Service and Repair policy, or your device
insurance policy. For more information about
Sprint’s policies, products or services, please visit us
at www.sprint.com.
Important Message From Sprint
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only
©2012 Sprint. Sprint and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.
Printed in China GH68-XXXXXX
SPT_J_IIB_Eng_TE_021213_D1
SFI-01042
By accessing this document, the recipient agrees and acknowledges
that all contents and information in this document (i) are confidential and
proprietary information of Samsung, (ii) shall be subject to the nondisclosure
agreement regarding Project J, and (iii) shall not be disclosed
by the recipient to any third party. Samsung Proprietary and Confidential
DRAFT-For Internal Use Only

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