Samsung E700 D2 SGH 20041112114601968 ORG English 04473A Rev1.1

User Manual: Samsung SGH-E700 Samsung SGH-E700 user manual - User Manual (ver.1.3) - ITALIAN (ITALY)

Open the PDF directly: View PDF .
Page Count: 168

Download
Open PDF In Browser	View PDF

guide

to using your Samsung E700

welcome
This guide provides you with all the
information you need to use your
phone, from making a call to texting
a friend.
You can also find out more about the
wide range of services offered by
Orange to keep you in touch and
informed whether you’re at home,
at work or abroad.
So that you can make your first call
please take a few moments to register
with Orange. Thank you

insert your SIM Card

1 Look for the plastic card that is in your Orange box. If you
can’t find it, the SIM Card may have already been inserted
into your phone. If it is not in your phone or your box,
please return to the shop that you bought it from and ask
for a SIM Card.
2 Remove the SIM Card from its plastic surround by carefully
pushing it out. Its contacts are easily damaged so take
care when doing this and try to avoid touching them.

3 Push the SIM Card into the clasps by sliding it in from the
top. Insert the SIM Card so that the golden contacts are
facing downwards and the cut off corner is at the top left.

Note: If you’ve upgraded your phone you must insert your
new SIM Card to use Multi Media Messaging. Your Orange
phone number will not change.

insert and charge your battery

insert the battery
1 Insert the teeth at the bottom of the battery into the slots
on the rear of the phone.
2 Push the top of the battery down until it clicks into place.

remove the battery and cover
1 To remove the battery cover pull the grey release button up
to release the battery.
2 Gently lift the battery off the phone.
charge the battery
The first charge must be for a minimum of three and a half
hours in order to achieve optimum performance. Subsequent
charges should be three and a half hours if the battery is
completely flat. You can make calls whilst charging as long as
you have registered with Orange.
1 Plug your charger into a mains socket.
2 Insert the lead into the socket on the base of your phone.
You may need to remove the socket cover first. The battery
indicator on the top right of your display will show up to
three bars whilst charging. Do not remove the battery whilst
charging your phone.
3 To remove the charger socket press the grey tabs on both
sides and gently pull the lead from the base of your phone.
Rechargeable batteries have a limited lifespan and Orange
recommend that you purchase a new one every year. Call the
Orange accessories hotline on 0500 178 178 for more details.

registration - pay monthly customers

if your phone wasn’t registered with
Orange when you bought it, follow the
simple steps below
before you call
When you apply to register on the Orange Network, you and
Orange agree to be bound by the Orange terms and
conditions set out in the back of this guide. Please take time
to read and consider them before you register.
switching your phone on
Switch your phone on by pressing and holding
keypad.

on your

registration
Please call Orange Customer Services on 980 from your
Orange phone or 07973 100 980 from any other phone
before you make any other calls. This only applies if your
phone was not registered at the time you bought it. While
speaking with Orange Customer Services, you will be asked
whether you wish to receive any marketing material from
Orange. By answering Yes, Orange will keep you informed of
any special offers or promotions which could save you money,
and make you aware of new services and products that could
be useful to you.
If you answer No, Orange will not communicate with you
unless it is in connection with your own account.
If you change your mind at any time, simply call 150.
During your first call to Orange Customer Services you will be
asked for the following information:
1 The 15-digit serial number or IMEI number
This is inside your phone underneath the battery.

2 The SIM Card number
This is on the SIM Card itself.
8 9 4 4 1 2

3 A password for security purposes
For example your mother’s maiden name.
4 Your address
Including the postcode.
your Orange phone number
This is given to you either when you buy your phone or when
you call to register.

SIM update
When your phone is registered you will receive one or more
SIM updates. They will arrive as text messages and the
message SIM Update will appear on the display.
upgrade registration
If you are already an Orange customer and wish to register an
upgraded phone, please call 0800 079 0027 from any other
phone before you make any other calls. This only applies if
your phone was not registered at the time you bought it.
acknowledging and deleting your SIM update:
1 If your phone is switched on when the message arrives you
will hear a tone and see
. If your phone is switched off
when your SIM update arrives, you’ll hear the tone and see
when you turn the phone on. Open your phone and
press View twice to read the message.
2 Press the left soft key under Options. Delete will be
highlighted. Press OK then Yes to delete the message.
3 You should turn your phone off and back on again to make
your first call.

registration - pay as you go customers

if your phone wasn’t registered with
Orange when you bought it, follow the
simple steps below
before you call
When you apply to register on the Orange Network, you and
Orange agree to be bound by the Orange terms and
conditions set out in the back of this guide. Please take
time to read and consider them before you register.
switching your phone on
Switch your phone on by pressing and holding
keypad.

on your

registration
To register please call 0800 079 0006 from any other phone
or log on to http://www.orange.co.uk/payasyougo/registration/
Once you have registered, Orange will credit your phone with
free talk time so that you can start enjoying your Orange
phone straight away. This is valid for 30 days from
registration.
While speaking with Orange Customer Services, you will be
asked whether you wish to receive any marketing material
from Orange. By answering Yes, Orange will keep you
informed of any special offers or promotions which could save
you money, and make you aware of new services and
products that could be useful to you.
If you answer No, Orange will not communicate with you
unless it is in connection with your own account.
If you change your mind at any time, simply call 451.
During your first call to Orange Customer Services you will be
asked for the following information:

1 The 15-digit serial number or IMEI number
This is inside your phone underneath the battery.

2 The SIM Card number
This is on the SIM Card itself.
8 9 4 4 1 2

3 A password for security purposes
For example your mother’s maiden name.
4 Your address
Including the postcode.
5 A four-digit identity code of your choice
You will need to quote this each time you call Customer
Services.
your Orange phone number
This is given to you either when you buy your phone or when
you call to register.

SIM update
When your phone is registered you will receive one or more
SIM updates. They will arrive as text messages and SIM
Update will show on the display.
acknowledging and deleting your SIM update
1 If your phone is switched on when the message arrives you
will hear a tone and see
. If your phone is switched off
when your SIM update arrives, you’ll hear the tone and see
when you turn the phone on. Open your phone and
press View twice to read the message.
2 Press the left soft key under Options. Delete will be
highlighted. Press OK then Yes to delete the message.
3 You should turn your phone off and back on again to make
your first call.

with the E700 you can…

■

take, send and receive
full colour photo messages

■

use the camera to take self portraits
and zoom in for a closer view

■

choose one of thirty enhanced
polyphonic ring tones for a richer
sound experience

■

access WAP to download wallpapers,
ringtones and screensavers

■

your phone comes with three standard
games or you can play one of two
fantastic java games and download
new games online

the E700 – open up and discover

inside

get to know
your phone

decide how to
manage your
calls

1.2

Navigate the menus

1.3

Take photos with your

4.1

Orange Answer Phone

phone

4.1

Answer Phone Call Return

1.5

Menu map

4.4

Call Divert

1.8

Symbols on your display
5

make calls

send and receive
messages

2.1

Make a call

5.1

Photo Messaging

2.2

Answer a call

5.2

Send a text message

2.3

Redial a number

5.4

Predictive text input

2.4

Hold a call

5.5

Picture text messages

2.5

Call Waiting

5.6

Receive a text message

2.6

Mute a call

5.7

Orange Chat

2.7

Caller id
6

manage your
contacts
using your
Phonebook

enjoy Orange
Multi Media
services

6.1

Orange WAP Services

6.1

Orange GPRS

Call a number in your

6.8

Orange Text Media

phonebook

6.8

Orange Information menu

3.1

Store a name and number

6.9

Orange Voice Media

3.1

Orange Directory Enquiries

6.10

Orange Internet

3.3

Organise your Phonebook

3.4

Edit your Phonebook

3.5

Copy your contacts

3.1

keep in touch
using additional
features

have fun on
your phone

11.1

Honey ball

7.1

Conference Calling

11.1

Go! Hamster

7.2

Orange Assistant

11.1

Bowling

7.3

Line 2

11.2

Java gaming

7.4

Orange Answer Fax

11.3

WAP Games

7.5

Infrared
12

personalise
your phone

International
services

8.1

Change your ring tone

8.1

Select your alert

8.2

Change the way your

12.1

International services for
pay monthly customers

12.3

International services for
pay as you go customers

phone works

12.6

Select a network

manage your
time and calls

reference

13.2

Safety

Set the time and date

13.10

Paperwork

9.2

Calendar

13.12

Orange Care terms

9.3

Calculator

9.4

Review your calls

13.24

Pay monthly terms

9.5

Call length
13.40

Pay as you go terms

9
9.1

ensure your
phone is
secure

10.1

Orange Care

10.3

SIM Card PIN

10.5

Fixed Dialling

10.7

Call Barring

and conditions
and conditions
and conditions
14

index

For more information call Orange
Customer Services on 150 or, if
you are a pay as you go customer,
on 450 from your Orange phone.

get to know
your phone

■

Navigate the menus

■

Take photos with your phone

■

Menu map

■

Symbols on your display

1 - get to know your phone

soft keys
the functions of these
changes according to
what you are doing

scroll keys
to move through
the menu options

camera
button

headphone
socket

press and
hold to access
camera features

i key
volume key

for one-press
access to WAP

to turn the volume
up and down

charger
socket

1.1

switch your phone on
To switch your phone on press and hold the

key.

make your way around the menus
To enter the menus, press the left soft key
under Menu.
Use the scroll keys
and
to find your way around
the menus. Each menu has its own set of submenus. Have a
look at the menu map on page 1.5 for a breakdown of the
submenus.

make your selection
The soft keys
and
control how you choose a
function. On your display you will see what feature the soft
key controls, depending on what you are doing at the time.
You can also access some phone features directly from the
main display using the preset shortcuts:
Press
Press
Press
Press
Press

to open the camera menu.
to open a new text message.
to open your calendar.
to set your sound settings for Line 1 and 2*.
to open WAP.

From inside the menus, pressing the left soft key
under
Select will select the highlighted item. Press the right soft key
under
to return to the previous screen, or alternatively
press the C key.
Press the

key to return to the main display at any time.

* This option is only available to Line 2 subscribers and is not available to Pay
As You Go customers.

1.2

1 - get to know your phone

take digital photos with your phone
You can take digital photos with your phone and save them to
send as photo messages later on.
1 Press
. Take photos is highlighted. Press select.
2 Position your phone so that the viewfinder, which is the
main display of your phone, shows the subject you wish to
photograph.

3 Press Capture to take a photo.
4 Press C to save the photo and return to the viewfinder, or
Delete to delete the photo and reopen the viewfinder, or
Options to see the options menu for this photo.
5 When you return to the viewfinder, repeat steps 2-4 to take
more photos. Or press
to return to the main display.

zoom in on your subject
You can zoom in on the subject of your photo to capture
every detail:
Press
and
to zoom in or out, or you can use the
volume buttons on the side of your phone.

1.3

adjust the contrast
You are able to adjust the contrast of the image in your
viewfinder, to make it lighter or darker according to your
photo requirements.
Press

and

to adjust the brightness of the photo.

You can also use the photos you take to personalise your
phone. See Chapter 8 for more information.

take a photo of yourself
Use the Self shot mode on your phone take pictures of
yourself.
1 With the flip closed, press and hold the camera button on
the side of your phone
.
2 Use the front display to frame the photograph and use the
camera button on the side of the phone to take the picture.
3 To review your photo open the flip, press No when asked
whether to exit camera mode. Your picture will be
displayed.

take multiple photos in a single press
of a button
Take actions shots using Multi Shot mode.
1
2
3
4

Press
. Take photos is highlighted. Press select.
Press Options, Mode will be highlighted press Select.
Scroll to Multi shot and press Select.
Select high speed or normal speed and the number of
shots that you want to take 9 or 15.
5 Press capture to begin taking the photos.
1.4

1 - get to know your phone

explore the menus - main menu

1.5

1.6

1 - get to know your phone

explore the menus - phonebook menu

1.6

How do I change my
phone’s ring tone?

symbols on your
display

1 From the main display press
Menu. Scroll to Sound
Settings.
2 Incoming calls is highlighted.

Signal strength

Press select and choose

The more bars visible,

which line you want to use.

the stronger the signal

Scroll through the options,
which include polyphonic ring

Battery level

tones for a richer sound

The more bars visible,

experience. You will hear the

the more battery power

ring tones as you scroll
through them.

Call in progress

3 Press Select to choose your
ring tone.

Alarm
Shows when an alarm is set

Note: You can set your phone
to Silent mode by pressing

Vibrating alert

and holding the # key at the

Shows when your phone
is set to vibrating alert only

main display.

Silent mode
Shows when silent mode is activated
Text message
You have received a text message
Unread Text message
Shows when a text message has been received but not read.
When flashing, your SIM Card memory is full.
Multimedia message downloading
You have received a text message and it is being downloaded to
your phone.
Unread Multimedia message
Shows when a text message has been received but not read.

1.7

1 - get to know your phone

You have an Answer Phone message
Answer Phone message received on Line 1 *
Answer Phone message received on Line 2 *

[1]
[2]

Line 1 indicator *
Line 2 indicator *

* will only appear to Line 2 subscribers, not available to Pay As You Go
customers

1.8

make calls

■

Make a call

■

Answer a call

■

Redial a number

■

Hold a call

■

Call Waiting

■

Mute a call

■

Caller id

2 - make calls

make a call

4 press the top key
to increase the
volume and the
bottom key to
decrease the
volume whilst
you are on a call

1 press and hold
this button to
turn your
phone on

3 press to

2 dial the

make the call

number you
want to call,
(don’t forget
to use the full
area code)

2.1

when you receive a call

1 your external
colour display
will light up and
the caller’s
name will be
displayed if it
is saved in your
phonebook

2 open your
phone’s flip
and press
to answer
the call

2.2

2 - make calls

choose whether you answer a call or
not
To answer a call when your phone is closed simply flip the
phone open.
To busy the call to your Answer Phone when your phone
is closed press and hold the volume keys whilst the call is
ringing.
To answer a call when your phone is open press

To busy the call to your Answer Phone when your phone
is open press
or press and hold the volume keys whilst
the call is ringing.
To end a call press

or close the phone.

adjust the volume of a caller’s voice
While you are on a call you can increase and decrease the
volume of the voice of your caller using the volume keys on
the left-side of your phone.

redialling a number
Your Samsung E700 comes equipped with Call Records,
which records information from your recent dialled, received
or missed calls. The most recent call will be saved in the first
position.

2.3

To access your Call log:
1 Press
once at the main display.
2 A list of the last six calls made to and from your phone will
appear.
will appear next to a dialled number
will appear next to a received call
will appear next to a missed or rejected call
3 To call one of the numbers scroll to the one you want using
the
and
keys and press
. Press Options to
delete or edit the number.
To access a longer list press Menu then scroll to and select
Call Records.

put a call on hold
Put a call on hold if you need to look something up and get
back to the person straight away.
1 Whilst the call is active, press Hold.
2 Press Retrieve to be reconnected to the call.
To put a call on hold, make a second call and then return
to the original call:
1 Whilst you are on a call enter the number you wish to call.
2 Press
. Your phone will call that number and your
original call will be placed on hold.
3 To swap between the two calls press swap. The other call
will be put on hold.
4 Press
to end whichever call you are on. Any other
calls which are still connected to you will be available by
pressing retrieve.
2.4

2 - make calls

take two different calls
at the same time
not available to pay as you go customers
When you are on a call, answer a second call without ending
the first using Call Waiting.
1 Press
under Menu to enter the main menu. Scroll to
Network services, then scroll to Call Waiting and press .
2 Scroll to either voice, fax or data calls and press . Press
to select Activate. You will be informed when you have
an incoming call of that type.

The sound of two beeps when you are on a call indicates
you have a second incoming call. To accept the new call:
1 Press
. The first call is put on hold.
2 Press Swap to switch between the calls.
3 Press
to end whichever call you are on. Any other
calls which are still connected to you will be activated.

2.5

speak to someone privately
during a call
Sometimes you may need to say something to another
person that you don’t want your caller to hear. In these cases,
you can mute your call and preserve your privacy.
To mute your call:
1 Press Options. Mute is highlighted. Press OK while the call
is active.
2 To unmute the call press Options and select Unmute.

call back a missed number straight
away
To call back a missed call:
1 Your outer display will show 1 Missed Call. Open the phone
and press Missed to see the caller’s information.
2 Press
to call the number back.
Note: You can also access your phonebook and text
messages during a call by pressing Options.

2.6

2 - make calls

know who is calling you, or hide your
number when you make a call
Your Caller id identifies you to a person you are calling and
identifies a caller to you.
To hide your number when calling another person, simply
dial 141 before the number.
To hide your number permanently, call Customer Services
on 150 from your Orange phone or 07973 100 150 from any
other phone. If you are a pay as you go customer, please call
451 from your Orange phone. Whilst your number is hidden
you will not be able to see the Caller id of any incoming calls.
Note: If you are abroad the availability of the services
described in this section depends on the network that you
are using.

2.7

manage your
contacts
using your
phonebook

■

Call a number in your phonebook

■

Store a name and number

■

Orange Directory Enquiries

■

Organise your phonebook

■

Edit your phonebook

■

Copy your contacts

■

Memory Mate

3 - manage your contacts using your phonebook

When I save a contact in my phonebook where are the details
stored?
You can store up to 90 names and numbers on your SIM Card’s
memory

and up to 1000 names on your phone’s internal

memory

The advantage of storing contacts on your SIM Card is that if you
change phones, all of the contacts on your SIM Card will move to
the new phone.
The advantage of storing contacts on your phone memory is that
you can add an email address to the contact card and create caller
groups.

store the names and numbers of your
friends, family and colleagues in your
phonebook
To open your Phonebook press Phonebook and select Find
name. This opens your phonebook at the first entry
alphabetically.
To call an entry in your phonebook scroll to the person you
would like to talk to and press
.
To add a new entry to your phonebook:
1 At the main display, key in the phone number. Press Save.
Select where you would like the number to be stored.
Choose a type for the number from Mobile, Office, Home,
Fax or other and press Select.
2 Enter the name. Press each key the relevant number of
times to get the letter you need. For example, to get the
letter J press the 5 key once and to get the letter S press
the 7 key four times.
3 Press # for a space. Press C to delete a character. Press
and hold C to delete the entire name. When you have
finished press OK.
3.1

Orange Directory Enquiries
Directory Enquiries has changed but it’s the same convenient service
from Orange. Simply call 118 000 and tell the operator the name or
place you are looking for and they will tell you the number (you can
request three numbers per call). Then, they will send a text message
to your phone at no extra cost, allowing you to call the number
directly from the message or add it straight to your phonebook.
Calls to Directory Enquiries are charged at 75 pence per minute for
pay as you go customers, and 59 pence per call for pay monthly
customers. Pay monthly customers who choose to be connected
via 118 000 are charged 35 pence per minute once connected.

3.2

3 - manage your contacts using your phonebook

create caller groups
Organise your contacts into caller groups so that you can set
your phone to alert you to calls or messages from this group
in a personalised way.
Only contacts saved to your phone memory can be put into
groups.
To create caller groups:
1 Find the contact you wish to move to a caller group, press
OK.
3 Scroll right to Group and press Options.
4 Scroll to the group name you wish to add your contact to,
and press Select. Your contact is now saved to that caller
group.
See page 8.2 for more information on how to assign ring
tones and message alerts to contacts in your caller groups.
To remove a contact from a caller group:
1 Find the contact you wish to remove from their caller group
in the usual way.
2 Press OK.
3 Scroll right to Group and press Options.
4 Scroll to highlight No Group, and press Select.
Your contact is no longer assigned to a caller group.

3.3

to search for a name in your
phonebook
To find a name in your phonebook:
1 From the main display press Phonebook, then select Find
name. Your phonebook will open in alphabetical order.
2 Press the keys which correspond with the first few letters of
the contact you are looking for. If you press a key twice,
quickly, you will go to the names starting with the second
letter on the key.
3 Alternatively, scroll to the contact you want using the
key and then press OK to view the contact’s details.
To open your phonebook whilst you are on a call press
Options then scroll to Phonebook and press OK.

edit your contacts
Keep your phonebook up to date and edit your contacts
details as they change.
To edit a contact:
1 Press Phonebook and select Find name.
2 Scroll to the contact that you wish to edit and press OK.
3 Press Options and choose from Edit number or Change
name.
4 Edit the name using the keypad. Press the C key to
remove a character. When you are finished press OK.
Edit the number using the keypad and press Save when
you are finished.
5 Press
to return to the main display.

3.4

3 - manage your contacts using your phonebook

to delete unwanted contacts
from your phonebook
1 Press Phonebook then select Find name.
2 Scroll to the contact that you wish to delete using the
and
keys, or press the key that corresponds to
the first letter of their name to jump to that section of your
phonebook.
3 Press OK and then Options.
4 Scroll to Delete entry and press Select. Press Yes to
confirm the deletion.

copy contacts between your phone
and SIM Card
It’s a good idea to copy numbers from your SIM Card to your
phone.
This enables you to add extra information to, and personalise,
your contacts. Then, when you upgrade your phone you can
easily copy key information to your SIM Card and move your
contact details to your new phone.
To copy all the numbers from your SIM to your phone:
1 Press Phonebook.
2 Scroll to and select Copy all to phone.
3 When asked to confirm press Yes.

3.5

To copy numbers between your phone and your SIM:
1 Find the contact in your phonebook press OK, then
Options.
2 Scroll to and select Copy.
3 Choose whether to copy to SIM or phone memory and
press Select.
4 Choose what type of number you are copying and press
OK.

backup your SIM Card address book
Make sure that losing your phone doesn’t mean losing all of
the important contact information stored on your SIM Card.
Memory Mate is a new service which ensures that the details
you have stored on your SIM Card for all of your friends,
colleagues and family are safely backed up. So, if the worst
happens, they will still be available to you.
For a low one-off charge you can purchase a Memory Mate
card from any Orange shop which will backup your SIM Card
address book. Then, simply return to your Orange shop
regularly to have any new information backed up at no
additional cost.
And, if you’re joining Orange from another network, Memory
Mate can be used to transfer the contacts and text messages
saved on your old SIM Card to your new Orange SIM Card,
keeping your move totally hassle-free.
For more information, visit your nearest Orange shop and one
of our representatives will be happy to assist you

3.6

3 - manage your contacts using your phonebook

3.7

decide how
to manage
your calls

■

Orange Answer Phone

■

Orange Answer Phone Call Return

■

Call Divert

4 - decide how to manage your calls

what happens when you get an
Answer Phone message?
When someone leaves a message on your Answer Phone,
the
symbol will appear on your phone’s internal and
external displays along with the message Voicemail.
This message will remain on the screen until the message has
been saved or deleted. Answer Phone messages that have
not been listened to will be saved for up to 21 days.

listening to your Answer Phone
messages
To listen to your Answer Phone messages select Connect
when the message first arrives, or press and hold the 1 key.
Listen to the simple steps to save, listen to or delete
messages. You can save messages that you have listened
to for up to seven days.

Answer Phone Call Return
You can use Answer Phone Call Return to return a call after
someone has left a message on your Answer Phone, without having
to remember or make a note of their number.
To use Answer Phone Call Return:
1 Listen to your Answer Phone message as normal.
2 When you have finished, if you want to return the call, simply
press # while you are still connected.
3 Orange Answer Phone will automatically dial the caller’s number
and connect you.
Note: Answer Phone Call Return is only available if the network
you are calling supports this service. You are charged your standard
call rate.
4.1

use Answer Phone shortcuts to
manage your messages efficiently
Your Answer Phone is quick to use as there are several single
key presses to help you move through your messages.
When listening to your messages press:
1
2
3
7
8
9
#
0

to listen to your message again
to save your message
to delete your message
to rewind 10 seconds
to skip to the next message
to fast forward 10 seconds
to return the call
for help

personalising your Answer Phone
greeting
Your Answer Phone comes with a standard greeting but you
can record your own personal greeting so your callers know
they’ve got through to you.
1 Call your Answer Phone by pressing and holding the 1 key.
Listen to the simple steps and select option 3, then option
1, then option 1 again.
2 Record your greeting followed by the # key.
3 Press 2 to save it.

4.2

4 - decide how to manage your calls

set up an Answer Phone PIN
For added Answer Phone security, you can set up your
Answer Phone to request a PIN (Personal Identification
Number) each time you want to listen to your messages.
To set up an Answer Phone PIN:
1 Call your Answer Phone by pressing and holding the 1 key.
2 Select option 3, then option 2.
3 Enter your chosen Answer Phone PIN which should be
between 4 and 10 digits long, followed by the # key.
4 Press 1 to save your Answer Phone PIN.

listen to your Answer Phone messages
from any other phone and while abroad
If you do not have access to your Orange phone, you can
listen to your Answer Phone messages from any other phone
even while abroad. To use this service you must set up an
Answer Phone PIN.
To access your Answer Phone messages from any
another phone
or while abroad:
1
2
3
4

Call 07973 100 123 from any phone.
Enter your Orange number followed by the # key.
Enter your Answer Phone PIN followed by the # key.
Follow the simple steps to listen to your messages.

Note: The cost to call your Answer Phone depends on your
Service Plan.

4.3

when you can’t take your calls, why
not divert them to another number
not available to pay as you go customers
Call Divert allows you to divert different types of calls to
different numbers. So, you might choose to divert fax calls to
your office fax machine, but voice calls to your Answer Phone.
The availability of this facility depends upon the network that
you are using.
To activate a divert:
1 Press Menu and select Network Services.
Call diverting is highlighted, press Select.
2 Select how you want to divert a call.
Press Select to choose from:
■ Divert always
■ Unavailable
■ Cancel all
3 Select the type of call you want to divert. Choose from:
■ Voice calls
■ Fax calls
■ Data calls
4 Select Activate. Enter the number that you want to divert
the calls to or press Options to choose a number in your
phonebook. Press OK.
To cancel your diverts:
1 Press Menu then scroll to and select Network Services.
Select Call Diverting.
2 Scroll to the divert option that you want to cancel and
press Select.

4.4

4 - decide how to manage your calls

3 Select the type of call you want to cancel and press
Remove.
4 To cancel all diverts, scroll to Cancel all and press Select.
Note: There is no charge to set up or cancel a divert. You are
charged your normal Service Plan rate and, if you are calling
or diverting your calls abroad, the rate will vary depending on
the service provider you are using.

more information
For more information call Orange Customer Services on 150
or, if you are a pay as you go customer, on 450 from your
Orange phone.

4.5

messaging

■

Photo Messaging

■

Send a text message

■

Predictive text input

■

Picture text messaging

■

Receive a text message

■

Orange chat

5 - send and receive text messages

explore a new world of messages
with Photo Messaging
Photo Messaging changes the way you message, allowing
you to send and receive text and photos in one message to
other mobile users and even to an email address.
You can send photo messages to other phones that support
Photo Messaging and also to phones which do not (all the
features will only be available if it is a Photo Messaging
enabled phone). A non-Photo Messaging phone will receive a
text message containing a website address and the recipient
can view the message on the website. You can also send
photo messages to email addresses.
Note: Photo Messaging and its availability depend upon
which network/service provider you are using.
To send a photo message:
1 Take your photograph as explained in section 1.
2 Press Options and select Send.
3 Scroll through the options to select Subject and press Add.
Enter a subject title for your message, press OK when done.
4 Scroll to sound and press Add, choose the type of sound
you would like to send with your photo.
5 Scroll to message and press Add, enter the message you
would like to send with your photo.
6 Press Options and select Send.
7 Empty will be highlighted press Select and chose whether
to send your message to a number, and email address or
whether to select a contact from your Phonebook.
8 Select the correct option and press OK, enter the recipient
details and press OK again.
9 Repeat to enter more recipients if required, press Send to
send your message.

5.1

Note: You will be charged your standard Service Plan rate for
every person you send a photo message to.To send a photo
that’s already in your phone:
1 Press
. Scroll to My Photos and press Select.
2 Scroll to highlight the photo you wish to send, press
Options and select Send.
3 Scroll through the options to select Subject and press Add.
Enter a subject title for your message, press OK when done.
4 Scroll to sound and press Add, choose the type of sound
you would like to send with your photo.
5 Scroll to message and press Add, enter the message you
would like to send with your photo.
6 Press Options and select Send.
7 Empty will be highlighted press Select and chose where to
send your message.
8 Select the correct option and press OK, enter the recipient
details and press OK again.
9 Repeat to enter more recipients if required, press Send to
send your message.
Note: You will be charged your standard Service Plan rate for
every person you send a photo message to.

text messages are fun, quick and
convenient
When a phone call is inappropriate, or you only want to convey
a short and simple message you can send a text message.
1 Press Menu to enter the main menu. Select Short message,
or press
.
2 Scroll to New message and press Select.
3 A blank screen with a flashing cursor will be displayed.
Press the right soft key and select one of the following text
5.2

5 - send and receive text messages

input modes:
How do I know which
■ ABC
symbols are available on
When entering text
which keys?
using this mode you
key
symbol
have to press each key
the right number of
1
.%@_£$¥¤§
time to get the
2
abc2àäåæ
character you want.
3
def3éè
■ T9
4
ghi4ìψ
To use predictive text.
5
jkl5Λ
When entering text
6
mno6ñøÓö
using T9 mode words
7
pqrs7β∑=
are automatically
8
tuv8ùü
formed.See page 5.4
9
wxyz9Ω
for more details.
0
/:-+()<>
■ Symbolic
Press the key which
corresponds to the
symbol you need. Scroll down to view more symbol
options.
■ Number
To enter numbers.

4 To delete a single character, press C.
To delete the entire message, press and hold C.
5 To enter a space press #, to enter upper case letters press
.
6 When you have finished writing your message press
Options. You can alter the text size, underline text or strike
through text by selecting Text before you select Send.
7 Scroll to Send and press Select. If you select Save
message choose where a copy of your message will be
stored from your SIM Card or phone.
8 Enter the number you want to send the message to or
press Phonebook to search for the number in your
phonebook. Press OK to send the message.

5.3

save time using predictive text input
Predictive text uses a dictionary to recognise certain
combinations of letters to create words, allowing you to write
text messages faster.
To activate T9 mode press
along the top of your display.

under Eng until you see T9

To enter text using predictive input you only need to press the
key for a letter once. So, for example, to write the word orange
you would press 6, 7, 2, 6, 4 and 3. You will see that the word
does not appear on screen immediately - don’t worry, that’s how
it works.
When you have finished pressing all of the keys, the word
should appear on screen. Press # to accept the word or press
+ repeatedly to view the alternative word options. When the
right word appears press #. A space will automatically be added
and you can start to enter the next word.

send longer text messages
Your phone will automatically link up to 12 messages enabling
you to write messages containing up to 1920 characters.
The numbers in the top left of your message compose screen
count down from 160 to show how many characters you
have left in each message. On the right of the screen the
number of messages out of twelve will be displayed.
If you add objects to your message, the number of characters
available will decrease.
Note: You will be charged for each text message sent at your
standard Service Plan rate.

5.4

5 - send and receive text messages

brighten up your text message with a
picture
You can send and receive text picture messages from your
phone to other compatible phones which use text picture
messaging, even when you are abroad.
1 Write your text message as usual.
2 When you have finished writing your message press
Options. Scroll to and select Add media. Choose from Add
picture, Add animation and Add melody.
3 Choose either a preset picture, animation or melody or
from one that you have received or downloaded and stored
on your phone.
4 Send the message in the usual way.
Note: The cost of sending a text picture message is the same as
three standard text messages.
How do I know whether a text message has been delivered?

When you send a message, put the letters RCT at the front of the
first word without leaving a space. When the message is delivered,
a confirmation message will be returned to you.

using message templates
To save time you can preset up to 9 messages that you use
most.
To create a message template:
1 Press Menu and select Messages. Scroll to Preset
messages and press Select.

5.5

2 Select a location for your preset message and press
Select.
3 Write your text message and press OK when you have
finished. Your new template will now be saved in that
location.
To send a message template:
1 Press
to open a new text message. press Options.
2 Scroll to Preset Messages and press Select. Highlight the
template you wish to use and press Select.
3 If you want to edit the message before you send it you can
do this when returned to the message screen.
4 When you are finished press Options, scroll to Send
Message and press Select.
5 Send the message in the usual way.

to read a text message
1 When you receive a text message
is shown on your
display. Press View to read the message or press
to
save the message to your Inbox to read later. The
symbol will remain displayed until you read the message.
2 All messages you receive will be stored in your Inbox.
Text messages will be saved to your SIM Card’s memory.
Any messages containing attachments will be stored in
your phone’s memory.
When reading a message, press Options to choose from the
following:
■

■

Delete
Delete the message.
Message Reply
Send a text message reply to whoever sent the
message.

5.6

5 - send and receive text messages

■

Call Back
Call the number of the phone that the message was
sent from.
Cut Number
Copy the number and save it to your phonebook.
Send
Send the message and any attachments in it on to
another friend.
Edit
Edit the message content before reusing.
Extract Media
Save attachments from the message in your Media box.
See the previous page for details of how to reuse these
attachments in your messages.
Transfer
Move the message from phone memory to SIM memory
or vice versa.

Note: You can store up to ten messages in your Message
Inbox. Once ten messages are stored in your Inbox
will
flash on your phone’s display. You will not be able to receive
new messages until you have deleted an old one.

laugh, share, gossip or flirt whenever
you like with Orange Chat
Orange Chat is a new service which allows you to chat with
other mobile phone users at any time using Text Messaging.
Choose to chat with a group of people or more privately with
one other person in a choice of several chat rooms.
Choose from:
■

Sports chat room
Share your thoughts about your favourite team or
discuss the latest transfers and sporting issues of the day.
5.7

■

Music chat room
Talk about new releases with people who are into the
same groups and artists as you.
Flirt chat room
Stretch your imagination and practice your flirting skills
or try out the latest chat-up lines.
The Lounge
You decide on the topic of conversation, whether it’s
fashion, the latest films, or the most happening place to
go on holiday.

To register for Orange Chat call 444 from your Orange phone
or sign in at www.orange.co.uk. You will need to choose a
nickname, which will identify you when you’re chatting.
You can also add a short CV to your name, for instance
‘Coldplay fan from London’. Once you have registered you will
receive some tutorial texts to your phone and will soon be
ready to chat.
While using Orange Chat:
■

■

To find out who the other chatters in your chat room are,
send the word LIST to 444.
To change your chat room send the word ENTER and
the name of the new chat room to 444.
To send a message to another private user send the
word TO then a space and their nickname, plus your
message, to 444.
To post a message onto a virtual message board in a
themed chat room, send MSG followed by what you
want to say to 444.
To read the last messages posted to a themed chat
room, send READ as a message to 444.
To write or change your profile send MYCV and your
details to 444.
To read someone else's CV send the word CV and that
chatter's nickname to 444.
5.8

5 - send and receive text messages

■

To search messages for a keyword that interests you
send FINDWORD followed by the keyword to 444.
To block a person from sending a message to your
Orange phone, send BLOCK followed by a space and
their nickname to 444. Send UNBLOCK and their
nickname to 444 to allow them to send messages to
you if you change your mind later on.
To see a list of all of the possible commands send the
word COMMANDS to 444.

Note: All calls to 444 are free. Text messages sent from your
PC are free. Text messages sent from your phone will be
charged according to your service plan.
When you are using Orange Chat always bear safety in mind.
■

■

Orange will never reveal your Orange phone number to
other Orange Chat users, so your privacy is secure, no
matter how often you use the service.
You should never give out any personal information
about yourself to other users of this service.
If you find any messages in the chat room offensive,
please call Orange straight away and the offensive
message will be deleted.

more information
For more information call Orange Customer Services on 150
or, if you are a pay as you go customer, on 450 from your
Orange phone.

5.9

Orange
Multi Media
services
■

Orange WAP Services

■

Orange GPRS

■

Bookmarks

■

Orange Text Media

■

Orange Voice Media

■

Orange Information menu

■

Orange Internet

6 - Orange Multi Media services

Orange WAP services brings you
entertainment and information
Use WAP (Wireless
Application Protocol) on your
phone to keep you entertained
and informed. You can play
games or download them to
your phone, find out the latest
news and gossip from your
favourite team, read your
horoscope and much more.
For more information call
Orange Customer Services on
150 or, if you are a pay as you
go customer, on 450 from
your Orange phone.
Note: If abroad the availability
of this service depends on the
network that you are using.
Availability of this service in the
UK may depend upon network
coverage.

6.1

How do I subscribe to GPRS?
Call 07973 100 156 or 156 from your Orange phone. When GPRS
is activated on your phone, you will receive a SIM Update in the
form of a text message. Read the message, then delete it. Switch
your phone off then back on to activate GPRS.
When GPRS is active, you will see GPRS in your display.

Orange GPRS
Orange recommend that you use the GPRS (General Packet
Radio Service) setting on your phone. Orange GPRS allows
you to remain connected all day long, while only paying for
the information you transfer, and also enables you to send
messages and emails containing photos, text and sound.
Using GPRS means you can send photo messages, access
Orange email, browse on wap and even access your office
intranet. You only pay for the information you transfer, you are
not charged for the time spent reading and composing emails
or documents, or reading a wap or Internet site.
Voice calls will still get through when you are using GPRS and
you can resume your work after the call has finished.
GPRS tariffs are available for pay monthly and pay as you go
customers, including a pay as you use rate and a range of
inclusive bundles to suite all types of user. Once you have
subscribed to GPRS you will need to change your phone’s
settings before you can enjoy the benefits of Orange GPRS.
Here’s what to do.
1
2
3
4
5

Press Menu then scroll to and select Funbox.
Scroll to and select WWW Services.
Scroll to and select Proxy settings.
Scroll to Orange GPRS and press Select.
Press
to return to the main display.
6.2

6 - Orange Multi Media services

To start using WAP:
1 Press .
2 The Orange homepage will open up automatically.

3 Scroll down the page, and press Options then Select
when you come to a link you want to visit.

4 If you clicked on the Ringtones & Pics link a screen similar
to the following will appear.

5 To end your WAP session either press
hold .

6.3

, or press and

read your emails
Your Samsung E700 gives you direct access to your Orange
Mail as well as alerting you on receipt of new messages.
Register at www.orange-today.co.uk from any PC with
Internet access to set up your free email account. You will be
provided with a Username and Password, which you can use
to sign in. Sign in requires your registered Username and
Password, not your email address.
To check your email:
1 Go to the Orange homepage, scroll to Mail & Messages
and press Options then Select.
2 Scroll to Orange email and press Options then Select.
3 Follow the on-screen prompts.

choose from a list of options while you
are browsing
You can access the Options menu at any time by pressing and
holding
. The Options menu is dynamic in that its content
may vary according to which WAP site you are visiting.

The full list of Options is as follows.
■ Reload
Reload the current page, refreshing any information that
may have changed.
6.4

6 - Orange Multi Media services

■

Home
This takes you to the Orange homepage.
Go to address
Allows you to enter the address of a site that you wish to visit.
Show URL
Shows you the address of the site you’re currently viewing.
Edit Home
Allows you to change your homepage from the Orange
homepage.
Inbox
Allows you to receive messages.

If you need to check or edit your WAP settings:
1 Press Menu then scroll to and select Funbox.
2 Scroll to and select WWW services.
3 Select Proxy settings, scroll to Default Profile and press
Select.
4 Select Proxy name and enter the name for the service you
are using, as shown opposite then press OK.
5 Scroll to GSM setting or GPRS setting depending on the
service you are using, and press Select. Work through the
settings as shown in the table opposite.
6 You should also set your Home URL at the profile menu
and select the right Bearer setting.

6.5

What are my WAP settings?
If you lose your settings simply copy them from this table:
option

setting

Proxy Name

Orange

Gateway IP address

192.168.071.035

Data call type

ISDN

Dial number

+447973100500

Orange

Password

Multimedia

Homepage URL

http://orange.multimedia/

Bearer

GSM only

Note: The Login Name and Password are case sensitive.

What are my GPRS WAP settings?
If you lose your GPRS WAP settings simply copy them from this
table.
option

setting

Proxy Name

Orange GPRS

Gateway IP Address

192.168.071.035

APN

orangewap

Username

Password

Homepage URL

http://orange.multimedia/

Bearer

GPRS only

Note: Leave the Username and Password details empty. Your APN is
case sensitive.
6.6

6 - Orange Multi Media services

empty your cache
To store WAP files temporarily, your phone has a cache.
To ensure your phone remains confidential should it be used
by anyone else, or to free up memory space, you may wish to
empty it.
To delete your cache:
1 Press Menu and select Funbox.
2 Scroll to WWW Services and press Select.
3 Scroll to Clear Cache and press Select. Press Yes to
confirm your choice.

bookmark your favourite sites
When you find a site that you like you can bookmark it.
This means that when you want to visit the site in the future
you can shortcut to it from the Orange homepage.
To bookmark a site:
1 Once connected to WAP, press to access the Options
menu. Scroll to and select Bookmark.
2 Scroll to an empty slot and press Select.
3 Enter the URL for the site you want to bookmark and press
OK.
4 Enter a name for your bookmark and press OK.
To go to a bookmark:
1 Once connected to WAP, press to access the Options
menu. Scroll to and select Bookmark.
2 Scroll to the bookmark you want and press Select.
3 Select G0 and the page will open.
6.7

set up text alerts for sports results,
horoscopes, news and lottery numbers
To set up an Orange text alert simply call 277 free from your
Orange phone:
1 Call 277.
2 Follow the voice prompts. After setting up an alert, you’ll
receive a text message every time there’s an update about
the subject you’ve chosen.
3 To cancel an alert dial 277 and follow the prompts.
Note: You can receive text alerts when roaming but you
cannot set them up. You will be charged your normal service
plan rate for each text message received.

access information direct from
your phone’s Information menu
1 Scroll to Information and choose from the following topics:
■ Sport
■ Lifestyle
■ Finance
2 You will be offered a further list of options. Scroll to the one
you want and press Select.
3 Enter the code for your specific information and press OK.
4 Choose from the following three options:
■ Latest
Sends you a single text message with the latest
information.
■ All future
Requests that you are sent regular updates on your
chosen subject.
■ No more
Cancels the All future option.
6.8

6 - Orange Multi Media services

if you prefer to listen to the news rather
than read it simply call 177
When you call 177 you can listen to
up-to-date information on a variety of subjects.
1 Call 177.
2 Simply follow the voice prompts to hear the information you
want.
Note: You will be charged a set price of 40p to call 177.

access Orange Internet from your PC
With Orange Internet you can access all these features:
■

■

Personal email address and free email alerts. When you're
out and about, you can receive a text message on your
Orange phone to alert you to emails you've received.
Personal diary and free alerts. Receive a text message on
your Orange phone as a reminder of dates and events that
are important to you.
Send 30 free text messages when online every month to
phones on any network.
Receive information as a text message on your Orange
phone on the latest news, weather, sport, directory,
entertainment and lifestyle updates.
This is not available to some pay as you go customers

6.9

manage your Orange phone account
online
not available to pay as you go customers
■
■
■
■

Check how many inclusive minutes you have remaining
View your latest bill
Set up a Direct Debit or pay by credit card securely
Change your Service Plan

more information
For more information call Orange Customer Services on 150
or, if you are a pay as you go customer, on 450 from your
Orange phone.

6.10

6 - Orange Multi Media services

6.11

keep in
touch using
additional
features
■

Conference Calling

■

Orange Assistant

■

Line 2

■

Orange Answer Fax

■

Infrared

7 - keep in touch using additional features

speak with up to five other people
at the same time
not available to pay as you go customers
Conference Calling is a great way to chat with up to five
other people while you’re out and about.
To activate Conference Calling call Customer Services on
150 from your Orange phone or 07973 100 150 from any
other phone.
There is no charge but you may be asked for a refundable
deposit. You will receive a SIM update when the service has
been activated. Turn your phone off and back on again.
To start a conference call:
1 Call someone in the usual way.
The display will show a name (if stored in the memory)
or Call 1.
2 Make a second call in the usual way.
The first call is put on hold. Press Options and select Join.
3 To add up to four more people repeat step two then press
Options and select Conference.
4 Press
or close your phone to end your conference
call.
Note: If you are abroad the availability of this service depends
on the network you are using. You are charged your standard
service plan rate for each call you make.
To talk to one conference member privately:
1 Press Options and select Select One.
2 Scroll to the person that you want to have the private
7.1

conversation with using the
and
keys. Press
Select.
3 Select Private and you can now talk privately.
4 To return to the conference call press Options and select
Conference.
To end one of your calls:
1 Press Options and select Select One. Scroll to the person
that you want to remove using the
and
keys and
press Select.
2 Press Options, scroll to Remove and press Select.

Orange Assistant
not available to pay as you go customers
When you can’t take calls, you can divert them to Orange Assistant.
An Orange operator will answer all your calls in person and send the
messages to your phone as text messages. This way your callers are
diverted to a real person instead of an answer message and can
relay their messages to you quickly and easily.
There is no charge for the Call Divert to Orange Assistant or for
direct calls to Orange Assistant. You only pay for the messages that
you receive.
You can either pay per message or pay a monthly subscription for
an unlimited number of messages. The number of messages
Orange Assistant can receive and relay to you is unlimited.
Call 07973 100 124 to set up Orange Assistant. You will be charged
your standard rate.
Note: Orange Assistant cannot be used while you are abroad.

7.2

7 - keep in touch using additional features

keep your business and personal lives
separate by using two different lines
not available to pay as you go customers
With Line 2 you can keep business and personal calls separate.
To activate Line 2 call Customer Services on 150 from your
Orange phone or 07973 100 150 from any other phone.
There is a one-off connection charge and you receive a reduced
monthly charge on your Line 2 Service Plan. You will receive a
SIM update when the service has been activated.
The following tariffs are not available on Line 2:
■

■
■
■
■
■

Orange Everytime 20 if it includes an option to call other
networks
Orange Everytime 400
Orange Everytime 1000
Orange Talk 150
Orange Talk 200
Orange Talk 500

When you receive a call on Line 2, your phone will ring
without you having to have Line 2 selected. You receive a
separate Answer Phone for your Line 2 which you can also
personalise. Call your Answer Phone in the usual way but
remember to switch to Line 2 first.
If you call Answer Phone from Line 2 but have no messages,
you will automatically be connected to your Line 1 Answer
Phone if you have messages.
Note: Line 2 does not support Fax and Data. You can receive
but not send text messages from Line 2.
7.3

Orange Answer Fax
not available to pay as you go customers
If you spend a lot of time away from the office, you can still keep on
top of your faxes with Orange Answer Fax, which enables your
Orange phone to store faxes until it is convenient for you to print
them. Whenever a colleague or friend sends you a fax on your
personal Answer Fax number, you will receive a text message that
tells you how many pages there are and the number it was sent
from.
You can then use your Orange phone to retrieve and print your
faxes using any fax machine that is convenient to you.
Simply call your Answer Phone by pressing and holding the 1 key,
and follow the simple prompts to retrieve your faxes.
To connect to Orange Answer Fax, call 150 from your Orange
phone.
Note: The availability of Orange Answer Fax is dependent upon the
network you are using. You are charged a standard data call
charge.

To switch between Line 1 and Line 2 on your phone
1 Press Menu and scroll to Network services.
2 Scroll to Active line and press Select.
3 Choose between Line 1 and Line 2 and press Select to
confirm your choice.

7.4

7 - keep in touch using additional features

connect to another device wirefree™
using infrared
You can use the infrared port of your phone to communicate
wirefreeTM with other infrared devices.
You can browse the Internet or check your emails if you
connect to a laptop computer, or you can send contacts,
business cards, calendar entries, ring tones and game
commands from one handset to another.
To communicate via infrared you need to activate the infrared
port.
To activate the infrared port:
1 Ensure that the infrared ports of the sending and receiving
devices are pointing at each other and are within one metre.
2 Activate the infrared port on your phone by pressing Menu
and selecting Phone Settings.
3 Scroll down to Infrared connection. Press Select and
choose on to begin your infrared connection.
4 When
is shown continuously, the infrared connection is
activated. When it blinks, your phone is trying to connect to
the other device, or the infrared connection has been lost.
If data transfer is not started within one minute after the
activation, the connection is cancelled and needs to be
started again.
5 When the user of another phone sends you names and
numbers via infrared, you will receive them as text
messages.
Note: Do not point the Infrared beam at anyone’s eye or allow
it to interfere with other Infrared devices. This device is a
Class 1 Laser product. Two devices linked by infrared should
not be more than 1 metre apart.
7.5

personalise
your phone

■

Change your ring tone

■

Change your sound settings

■

Change your display

■

Choose your shortcut keys

■

Downloads

8 - personalise your phone

always be alerted to a call or a text
message in the most appropriate way
We have already stored sounds, pictures and animations for
you to use on your phone so that you can personalise your
phone straight away.
You can also download new sounds and pictures using wap
on your phone, and using Photo Messaging you can send
and receive photos and sounds with your friends to use on
your phone.
To change your incoming call alert:
1 Press Menu. Scroll to and select Sound Settings.
Press Select then select your line and choose from the
following options:
■ Default melodies
Choose a ring tone to alert you to incoming calls from a
list of pre-installed options.
■ My sounds
Any ring tones that you’ve downloaded will automatically
appear in this list. Select one to replace the pre-installed
ring tone.
■ Ring volume
Set the volume of the ring tone. Use the
and
keys to adjust the volume.
■ Alert type
Choose how you would like to be alerted to incoming
calls. Choose from Melody, Vibration and
Vibration then melody.
To set your incoming message alert:
1 Press Menu. Scroll to and select Sound Settings and
select Messages.
2 Choose whether to alter the alert for Short messages or
Multimedia messages, then choose from these options:
8.1

■

Tone
Choose one of the alert tones preset on your phone.
Alert type
Set how your phone alerts to you new messages.
Alert type
Select the frequency with which you are reminded about
new messages.

To set your keypad tone:
1 Press Menu. Scroll to and select Sound Settings and
select Key Tone.
2 Choose from Off, Tone, Beep, Piano or Drum and press
Select.

quickly set silent alert
When a phone call or text message alert noise is inconvenient,
you can quickly set your phone to Silent Mode. Simply press
and hold # at the main display.

adjust your other sound settings
Enjoy total control over the sound settings on your phone.
1 Press Menu. Scroll to and select Sound Settings.
2 Scroll and choose from:
■ Connection tone
■ Key tone
■ Minute minder
3 Press On or Off. When the check box is marked, the tone
is switched on.
To change the tone when your phone powers on or off:
1 Press Menu. Scroll to and select Sound Settings.
8.2

8 - personalise your phone

2 Scroll to Power On/Off and press Select.
3 Choose from Off, Basic or Cheerful and press Select.
4 You will now hear this tone when you power on or off, not
the default Orange tune.

personalise your caller groups
You can assign ring tones, message alerts and pictures to
contact groups you’ve created.
1 Press Phonebook then
to select Management.
2 Scroll to Group setting.
3 Scroll to highlight the caller group you wish to personalise
and press Options.
4 Choose from:
■ Melody
Set a ring tone to alert you to calls from contacts in this
group.
■ Change name
Change the group’s name.
■ View Image
Review the picture that is associated with the group.

personalise your phone’s display
Change your wallpaper and menu to personalise your phone
and reflect your lifestyle.
1 Press Menu. Scroll to and select Phone Settings.
2 Select Display and choose from:
■ Wallpaper
Choose your wallpaper from the preset list of options.
Any images you’ve downloaded will automatically appear
in the list. Press Select twice to set your wallpaper.
Choose whether your phone displays text by pressing
Yes or No at the prompt.
8.3

■

Skin
Set how the menu is displayed. choose from one of four
patterns.

You can also change the way your main and external displays
appear.
To change the main display:
1 Choose from:
■ Backlight
Select whether the backlight is used. Choose Off or set
a time for the backlight to stay on. A marginal increase in
battery time may occur if you select Off.
■ LCD Brightness
Select the display you wish to change the contrast for.
Adjust the contrast using the
and
keys.
■ Front LCD
Set the display options for the external display. Set
whether the clock is animated, how long the display
stays lit and the type of service light.

set a greeting message
Set a greeting message to display when you switch your
phone on.
1
2
3
4

Press Menu and select Phone Settings.
Scroll to and select Greeting Message.
Press and hold C until the previous message is deleted.
Key in your new greeting message as you would a text
message and press OK.

8.4

8 - personalise your phone

reset your original settings
Reset your phone to its original, default Orange settings.
1 Press Menu and select Phone Settings.
2 Scroll to and select Reset Settings.
3 You will need to enter an 8-digit password. This is preset to
00000000.
4 Press OK and your phone will reset.

downloads
When you download images or sounds from the WAP
browser, they are stored in your Media box.
To view your downloads:
1 Press Menu and open Funbox. Scroll to Media box and
press Select.
2 Select the Images or Sounds options and you will see a list
of downloaded files

8.5

manage your
time and calls

■

Set the time and date

■

Calendar

■

To do list

■

Calculator

■

Review your calls

■

Call length

9 - manage your time and calls

setting the time and date
To set your phone’s time and date:
1 Press Menu. Scroll to Organiser, then scroll down to Clock
and press Select.
2 Select Set time. Enter the time in 24-hour format using your
keypad and press OK.
3 Scroll to Set date and press Select. Enter the information
in the same way.

setting an alarm
To set your phone’s alarm clock:
1 Press Menu. Scroll to Organiser, then scroll down to Alarm
and press Select.
2 Choose from:
■ Morning Call
■ Alarm 1
■ Alarm 2
■ Auto power
Auto power will automatically turn your phone on when an
Alarm is due.

9.1

organise your important events using
your Calendar
Your phone has a built-in Calendar to help keep you organised.
1 Press Menu and open Organiser. Scroll to Calendar. Press
Select.
2 You will see the current month displayed.
3 Press Select to view memos or press Options to:
■ Add memo
■ Go to date
■ View all
■ Delete day
■ Delete all

keep organised with a To do list
Your To do list enables you to enter a list of memos to be
done, set each task a deadline and a priority level and sort
the tasks by priority and status mark.
1 Press Menu and open Organiser. Scroll to and select To do
list.
2 If your list is empty, selecting To do list will automatically
open the new memo screen. Enter text and press OK
when you are finished.
3 Once you have saved your memo, press Options to write a
new memo, mark the memo as Done or Undone, Edit the
memo, Sort your memos in order, Copy your memos, Copy
memos to your Calendar, Delete a memo or Delete all your
memos.

9.2

9 - manage your time and calls

How do I use my Calculator?

keep track of
figures using your
calculator

press key(s) to...
1 to 0

enter a number
enter + - x /

To use the Calculator:

delete a figure
enter a decimal

1 Press Menu. Scroll to
Organiser and select
Calculator.
2 Solve equations using
the table on the right.

point
or ( )
calculate a
result

You can also make
Currency conversions.
1 Press Menu and open Organiser.
2 Scroll to Conversion and press Select.
3 Key in the currency exchange rate of your source currency
and press OK.
4 Enter the amount you wish to convert and press OK.

9.3

find out who has called
you and when
Each time you make, receive or miss a call, your phone takes
a note. At any time you can access a list of the last 20
missed, dialled or received calls, to keep track of who you’re
talking to and when.
To check your Call Records:
1 Press Menu and open Call Records.
2 Choose from:
■ Missed calls
■ Received calls
■ Dialled calls
3 Your phone will display a list of the 20 most recent Missed,
Received or Dialled Calls with the most recent at the top.
You can also press
and dialled numbers.

to see the last 20 missed, received

9.4

9 - manage your time and calls

keep an eye on how long you spend
on your calls
Your Orange phone allows you to keep track of the length
of your calls and, consequently, estimate how much
you spend:
1 Press Menu to enter the main menu. Scroll to Call
Records, then scroll down to Call Time and press Select.
2 Select one of the following options:
■ Last call time
To see the length of the last call.
■ Total sent
To see the total length of all calls made since the timer
was last reset.
■ Total received
To see the total length of all calls received since the timer
was last reset.
■ Reset timers
To reset all the timers. You will need the phone security
code. See page 10.4 for more information.
Note: For billing purposes the length of calls and service may
be rounded off and subsequently differ slightly from the
information supplied by this feature.

9.5

ensure your
phone is
secure
■

Orange Care

■

SIM Card PIN

■

Fixed Dialling

■

Call Barring

10 - ensure your phone is secure

Orange Care
Life’s difficult enough, without having to worry about the
expense and hassle of replacing your phone.
With Orange Care you get:
■ Worldwide cover against loss, theft, accidental or malicious
damage and handset breakdown.
■ A replacement phone of the same model despatched within
24 hours of our acceptance of your claim, to any UK address.
■ The same number and the same service on your
replacement Orange phone that you enjoyed on your old
one, so you’re never out of touch for long.
■ Great value cover at up to £5 per month.
To get Orange Care call 434 free from your Orange phone.
Your Plan customers must purchase care separately, from as
little as £5 per month.
Note: Orange Care includes insurance and warranty which is
subject to terms and conditions and exclusions as stated in
Chapter 13. To find out if you are covered by Orange Care or
for more information call 150 free from your Orange phone.
Protecting your phone
Accidents happen – which is why we offer Orange Care.
However, we do ask that you take good care of your phone
and follow just a few basic steps to help protect your phone:
■ Don’t leave your phone unattended in a public place.
■ Don’t leave your phone in a vehicle.
If this can’t be avoided, please make sure it’s locked in the
boot or locked in the glove compartment.
■ Never loan your phone to someone else.

10.1

How to claim:
■

■

Report the loss, theft or damage to Orange as soon as
possible.
Loss, theft or malicious damage claims must be reported
to the police immediately (or as soon as possible within
24 hours of discovery).
To make a claim or to have your phone barred to prevent
unauthorised use simply call Orange Customer Services on
07973 100 150, or if you are abroad call +44 7973 100 250.
To speed up your claim make a note of the key facts before
calling, eg, time of theft, where you lost it, how it got
damaged and what the damage is, steps taken to recover
your phone and any other relevant details. You must
provide any assistance and/or information that Orange
reasonably requests in connection with the replacement of
your phone.
Remember, if your phone is stolen or maliciously damaged
we need a crime reference number or a lost property
number if it is lost.
Once your claim is agreed, Orange will despatch your
replacement phone. Please see section 13.1 in the Orange
Care terms and conditions for more information.

manufacturer’s warranty
If you do not have Orange Care you still receive a 12-month
manufacturer’s warranty which covers you against phone
faults. Please call 0208 391 0168 for more details.

10.2

10 - ensure your phone is secure

ensure that only authorised people
can use your phone
If your phone’s SIM Card PIN is activated a four-digit PIN
(Personal Identification Number) will be requested each time
you switch your phone on. This PIN is preset to 1111.
To increase your phone’s security you can change the PIN to
a number only you know.
To activate your SIM Card PIN:
1 Press Menu and open Phone Settings. Scroll to Security
and press Select.
2 PIN Check is highlighted, press Select.
3 Scroll to Enable and press Select.
4 Enter the preset code of 1111 and press OK.
To turn your phone on once SIM Card PIN is activated:
1 When you switch your phone on you will see Enter PIN
code in the display.
2 Enter the code and press OK. Your phone will then be
ready to use.
To change your SIM Card PIN:
1 Press Menu and open Phone Settings. Scroll to Security
and press Select.
2 Scroll to Change PIN and press Select.
3 Enter your current PIN and press OK.
4 Enter your new PIN code and press OK. Enter the new
code again and press OK.

10.3

What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or PIN2 three times in a row,
your SIM Card will block. You will need a PUK (personal unblocking
key) to unblock your SIM Card.
Call Customer Services on 07973 100 150 if you are a pay monthly
customer or 07973 100 451 if you are a pay as you go customer for
details on how to unblock your phone.
Do not attempt to guess the PUK code. If you enter your PUK code
incorrectly 10 times in a row, you will permanently block your SIM Card
and you may have to return your phone to Orange.

To lock your phone when it’s switched on:
1 Press Menu and open Phone Settings. Scroll to Security
and press Select.
2 Scroll to Phone Lock and press Select.
3 Enable is highlighted. Press Select.
4 Enter the preset password of 00000000 and press OK.
You will now need to enter this password each time you
switch your phone on.

10.4

10 - ensure your phone is secure

control the numbers that can
be called from your phone
Fixed dialling allows you to limit the use of your phone
(typically by a friend or family member) to only the numbers
stored in your phonebook, while Call barring blocks certain
types of call. Before you can use Fixed dialling, you must set
up a Fixed dialling list.
To activate fixed dialling:
1 Press Menu and open Phone Settings.
2 Scroll to Security and press Select. Scroll to FDN Mode
and press Select.
3 Select Enable. You will be asked to enter your PIN2 code.
This is preset to 1111. Enter the code and press OK.
Once Fixed dialling has been turned on, you can store Fixed
dialling numbers:
1 From the main display press Phonebook. Scroll to Add
Entry and press Select.
2 Enter your PIN2 code and press OK.
3 Enter the name of the person you wish to store to fixed dial
and press OK.
4 Enter the number and press Save.
5 Enter a location number and press OK.

10.5

What are the security codes for?
Your Orange phone comes with a number of preset security codes.
Each code controls one of your phone’s security features. Use the
table below to identify which code you will need to activate each
feature.
security feature

preset code

SIM Card PIN (PIN1)

1111

Fixed dialling (PIN2)

1111

Call barring

1111

Phone Lock

00000000

To make a call using fixed dialling:
1 Press Phonebook.
2 Select Search.
3 Scroll through the names and press
you wish to call is highlighted.

when the person

To turn fixed dialling off:
1 Press Menu and open Phone Settings.
2 Scroll to Security and press Select. Scroll to FDN Mode
and press Select.
3 Select Disable. You will be asked to enter your PIN2 code.
This is preset to 1111. Enter the code and press OK.

10.6

10 - ensure your phone is secure

Call barring can be used selectively to
bar outgoing and incoming calls
1 Press Menu and open Network Services.
2 Scroll to Call Barring and press Select. Select the type of
call you want to bar:
■ All outgoing
■ International
■ International except to home
■ All incoming
■ Incoming while abroad
■ Cancel all
■ Change barring password
3 Select the type of call you want to bar. Choose from:
■ Voice calls
■ Fax calls
■ Data calls
4 Press Activate. Enter your Call Barring Password and
press OK.

10.7

have fun on
your phone

■

Honey ball

■

Go! Hamster

■

Bowling

■

Java games

■

WAP games

11 - have fun on your phone

when you have time to spare, why not
test your gaming skills against your
phone
There are three exciting, full colour games to choose from you
can have hours of fun on your phone.
1 Press Menu. Scroll to and select Funbox.
2 Scroll to Games and press Select.
3 Choose from:
■

Honey ball
Break down all the honey blocks using the bat and ball.
Catch the falling letters to improve your bat, and on the
higher levels, watch out for the bees!

■

Go! Hamster
Reveal the hidden picture by dividing off sections. Don’t
let any ghosts hit you or your dividing line, or you’ll lose
a life.

■

Bowling
Ten pin bowling on your phone! Choose your character
and your ball and play against a friend, the phone or on
your own.

11.1

explore the world of java gaming
There are loads of java games available on the Internet, all you
need to do is find one you like the look of and download it to
your phone. A good place to start is the games section of the
orange homepage.
There are also two java games that have been downloaded to
your phone.
1
2
3
4

Press Menu. Scroll to and select Funbox.
Scroll to Java world and press Select.
Select Downloads:
Choose between:
■

SnowBallFight
Snowball fight to glory! Each tournament earns you gold
which can be spent on items to improve your chances in
the next round. Work your way through the levels to
become snowball champion.

■

Bubblesmile
Rotate the coloured balls to create horizontal or
diagonals lines of a single colour of three balls or more.
You can play against the clock with Timed mode or
choose Skilled mode to see how many points you can
score.

11.2

11 - have fun on your phone

WAP games
You can access a great selection of online games on your
phone using your WAP connection. These games are different
to the downloadable games as they require you to be
connected while you are playing.
To play games using your WAP connection:
1 Open the Orange homepage by pressing , or link through
the Funbox menu.
2 Open the Games link.
3 Open the Games option and you will see a list of games
that you can play. Once you have chosen which game to
play you can open the Instructions option
to learn about the game.
Note: You will be charged the standard WAP service charge
while you are connected and playing games.

11.3

International
services

■

International services for pay
monthly customers

■

International services for pay
as you go customers

■

Select a network

■

Change band width

12 - International services

Orange International services for pay
monthly customers
Whether it’s two weeks in the sun or a quick business trip,
take Orange with you when you go abroad and have the
reassurance that it’s the affordable way to keep talking.
You can call or send text messages or photo messages
from abroad by simply adding the international dial code
before the number you call or text.
If you call or send a text or photo message abroad from
the UK it makes sense to use your Orange phone. Orange's
low fixed price rates make it simple to work out exactly what
you will be charged, so now you can stay in touch around the
world.
Note: The availability of this service will be dependent on the
partner network supporting Text Messaging and Multi Media
Messaging.
When travelling abroad, always try to keep safety at the front
of your mind.
1 For safety and security, always pack your Orange phone in
your hand luggage and switch it off before boarding a plane.
2 Let others know you are abroad so they can expect a
different ring tone when they call you or they might hear a
recorded message in a foreign language if you are out of
coverage.

12.1

What are the international dialling codes I need to add to
numbers when I am calling to or from the UK?
country

code

Austria

+43

Luxembourg

Belgium

+32

Netherlands

+31

Cyprus

+357

Northern Cyprus

+905

Denmark

+45

Portugal

+351

France

+33

Rep. of Ireland

+353

Germany

+49

Spain and islands*

+34

Greece

+30

Sweden

+46

Italy

+39

+44

+352

*includes the Canary and Balaeric islands.

pay monthly check list before you
travel
1 Call Customer Services on 159 from your Orange phone or
07973 100 159 from any other phone to activate your
phone so you can make and receive calls abroad. Roaming
needs to be activated at least 24 hours before travelling
abroad and it only has to be activated once.
2 If you want to use Answer Fax abroad you must have it
activated on your account at least 24 hours before you
leave the UK. Call 150 from your Orange phone or 07973
100 150 from any other phone for details. The availability of
this service is dependent upon the partner network which
you are logged into.
3 If you have Line 2 we recommend that you divert all Line 2
calls to your Orange Answer Phone before you leave as
this service is not available whilst you are abroad.
4 Remove any temporary bars on international calls using the
menu options on your phone.

12.2

12 - International services

5 Set up any diverts on your Orange phone before you leave
the UK as you will not be able to do it when you are
abroad. Refer to chapter 4 for more information on call
diverts.
6 Make sure you pack your charger and a three-pin adaptor
so you can charge your phone whilst abroad.
7 Make sure that the frequently used numbers in your
phonebook are saved with the international dialling
codes you need, ie, +44 minus the leading zero from the
area code for calls back to the UK.
Note: The availability of Orange products and services when
roaming is dependent upon the partner network. You cannot
use Orange Assistant while abroad.

Orange International services for pay
as you go customers
Whether it’s two weeks in the sun or a quick business trip,
take Orange with you when you go abroad and have the
reassurance that it’s the affordable way to keep talking.
You can call or send text messages or photo messages
from abroad by simply adding the international dial code
before the number you call or text.
If you call or send a text or photo message abroad from
the UK it makes sense to use your Orange phone. Orange's
low fixed price rates make it simple to work out exactly what
you will be charged, so now you can stay in touch around the
world.

12.3

How do I know which countries I can call from and to using my
Orange phone?
Call the Information line on 452 from your Orange phone or 07973
100 452 from any other phone. You can also go to
www.orange.co.uk to obtain an up-to-date list of roaming
destinations.

When travelling abroad, always try to keep safety at the front
of your mind.
1 For safety and security, always pack your Orange phone in
your hand luggage and switch it off before boarding a
plane.
2 Let others know you are abroad so they can expect a
different ring tone when they call you or they might hear a
recorded message in a foreign language if you are out of
coverage.

pay as you go check list before you
travel
1 Remove any temporary bars on international calls using the
menu options on your phone.
2 Top up your Talk Time by:
■ Credit or debit card
Register your card 72 hours before you go and you can
then call 450 from your Orange phone to top up your
talk time.
■ Orange Top-up Swipe Card
Before you go, use your Orange Top-up Swipe Card to
top up; in the UK they're available in any Orange ShopTM
and wherever you see the Top-up symbol.

12.4

12 - International services

■

Orange vouchers
Buy £20 and £50 vouchers from any Orange shop or
high street stockist.
Note: Orange Top-up vouchers are not currently
available abroad. Only UK vouchers will be redeemed.

3 Make sure you pack your charger and a three-pin adaptor
so you can charge your phone whilst abroad.
4 Make sure that the frequently used numbers in your
phonebook are saved with the international dialling codes
you need, ie +44, minus the leading zero from the area
code for calls back to the UK.
Note: The availability of Orange products and services
when roaming is dependent upon the partner network.

when you go abroad, you need to
select the partner network to use
Orange has partnerships with a range of networks in a variety
of countries. When you go abroad, you need to tell your
phone to select a network.
1 From the main display press Menu and open Network
Services.
2 Scroll to Network Selection and press Select.
3 Select Manual to choose from a selection of local networks.
For more information call Orange Customer Services on 150
or, if you are a pay as you go customer, on 450 from your
Orange phone.

12.5

using your Answer Phone abroad
While abroad, you can use your Answer Phone as easily as
you do when in the UK.
1 Simply press and hold the 1 key.
2 You will be connected to your Answer Phone. Now just
press:
1
2
3
7
8
9
#

to
to
to
to
to
to
to

listen to your message again
save your message
delete your message
rewind 10 seconds
skip to the next message
fast forward 10 seconds
return the call

using GPRS abroad
If you use GPRS abroad you may need to manually select the
network you use to ensure that you are roaming on a network
that supports GPRS Roaming.
Call Customer Services on 150 from your Orange phone, or
07973 100 150 from any other phone, to get an up-to-date
list of foreign operators that support GPRS Roaming and the
tariffs applicable to the service plan.
You can connect to GPRS services as if you are in the UK
when you use it abroad.

12.6

12 - International services

12.7

reference

■

Safety

■

Paperwork

■

Orange Care terms and conditions

■

Pay monthly terms and conditions

■

Pay as you go terms and conditions

■

Declaration of Conformity

safety
1

network services

The mobile phone described in this guide is approved for use on
the Orange network. A number of features included in this guide
are called Network Services. These are special services that you
can arrange through Orange. Before you can take advantage of
the Network Services, you must subscribe to them through
Orange. Instructions for these services are included in this guide.
2

everyday use of your phone

Hold your phone as you would any other telephone, with the
antenna pointing up and over your shoulder. If your phone has
an extendible antenna, extend it fully. Do not touch the antenna
unnecessarily when the phone is switched on, as this will affect
call quality and may cause the phone to operate at a higher
power level than is needed. As with any other radio transmitting
equipment, you are advised that for the satisfactory operation of
your phone and for your own safety, you should use your phone
only in the normal operating position.
3

using your Orange phone in a vehicle

Safety comes first, and is the ultimate responsibility of the driver.
Therefore:
■

■

Orange recommend that you do not use your phone when
driving, unless you are using a personal handsfree kit or
personal handsfree car kit.
If you need to make or receive a call and you have a personal
handsfree kit or personal handsfree car kit, make sure it is
done sensibly using speed dialling or voice activation where
possible, and keeping calls brief and to a minimum.
If you don’t have a personal handsfree kit or personal
handsfree car kit, stop and park your vehicle safely before
using your phone, although never on a motorway slip road or
13.1

■

hard shoulder even if it is urgent.
Do not store or carry inflammable liquids, gases or explosive
materials in the same compartment as your phone, its parts
or accessories and always store your phone safely and
securely.
You should always use a phone holder in your car to secure
your phone safely. Never place the phone on the passenger
seat or where it can break loose in a collision or sudden stop.

Remember: Always give your full attention to driving. There is a
personal handsfree kit and personal handsfree car kit available
for most Orange phones which you can purchase separately by
calling the Orange Accessories Hotline on 0500 178 178 or by
visiting your local stockist.
4
■

■

car kit installation
Only qualified personnel should install or service the personal
handsfree car kit or the phone in a vehicle. Faulty installation
or service may be dangerous and may invalidate any warranty
which may apply to the unit.
For vehicles equipped with an air bag, remember that an air
bag inflates with great force. Do not place objects, including
both installed or portable wireless equipment, in the area over
the air bag or in the air bag deployment area. If a personal
handsfree car kit is improperly installed and the air bag
inflates, serious injury could result.
Check regularly that all mobile phone equipment in your
vehicle is mounted and operating properly.

Your mobile phone is a low power radio transmitter and receiver.
When it is switched on, it receives and sends out radio
frequency (RF) signals. Most modern electronic equipment is
shielded from RF signals. However, RF signals may affect
improperly installed or inadequately shielded electronic systems
in motor vehicles (eg electronic fuel injection, electronic anti-lock
braking, electronic speed control or air bag systems, etc). Check
13.2

with the manufacturer or its representative regarding your
vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.
5
■

fuse replacement
Always replace a blown fuse with a fuse of the same type and
size. Never use a fuse of a higher rating.
emergency calls

If your phone offers the features listed below, and if you have
restricted or barred outgoing calls from your phone, calls to
emergency numbers (999 or 112 in the UK) may still be
possible. The features are:
■
■
■
■
■

Restricted dialling lists
Call barring
Fixed dialling lists
Calls to closed user groups
Keypad locking

Ensure the phone is switched on and in service. Give your
location to the operator.
To make an emergency call:
1 If the phone is not on, switch it on.
Check for adequate signal strength.
2 From the main display key in the emergency number for your
location (eg 999, 112 or other official emergency number).
When making an emergency call, remember to give all the
necessary information as accurately as possible. Remember that
your phone may be the only means of communication at the
scene of an accident - do not cut off the call until given
permission to do so by the operator.
13.3

one touch emergency dialling

If your phone supports preprogrammed one touch emergency
dialling, using the 9 key to call the emergency number may not
be possible when you have restricted or barred outgoing calls
from your phone. This depends on the type of restriction you
have chosen, and the type of barring option you have selected.
One touch emergency dialling does not operate when certain
other features are in use (such as keypad locking and others).
Note: Official emergency numbers (e.g 999, 112 or other official
emergency number) may vary by location. However, only one
official emergency number is programmed into your phone,
which may be incorrect if you are using your phone overseas.
Please check with our Partner Network abroad for the
emergency number that is used in that location.
Your Orange phone, like any mobile phone, operates using radio
signals, mobile and fixed line networks which cannot always
guarantee connection in all conditions. Therefore never rely
solely upon your mobile phone for essential communication
such as medical emergencies. Do not hang up during an
emergency call until you are told to do so by the operator.
Note: When using voice dialling you must say the name exactly
as you said it when you recorded it, which may be difficult in, for
example, a noisy environment or during an emergency. Do not
rely solely upon voice dialling in all circumstances.
Note: A valid SIM Card must be inserted in your phone in order
to make emergency calls. Pay as you go customers do not
need to have talk time available, but need to have used the
phone in the previous six months.

13.4

operating environment

Remember to follow any special regulations in force in any area,
and always turn off your phone wherever it is forbidden to use it,
or when it may cause interference or danger.
When connecting the phone or any accessory to another
device, read its user guide for detailed safety instructions.
Do not connect incompatible products.
9
■

pacemakers
Pacemaker manufacturers recommend that a minimum
separation of 16 cm (6 inches) be maintained between a
handheld phone and a pacemaker to avoid potential
interference with the pacemaker. These recommendations are
consistent with the independent research of and
recommendations of Wireless Technology Research.

Users with pacemakers should therefore:
■ Always keep your phone at least 20 cm (8 inches) away
from your pacemaker when the phone is switched on.
■ Never carry your phone in your breast pocket.
■ Use the ear opposite to the pacemaker to minimise the
potential for interference.
■ Switch off your phone immediately if you suspect that
interference is being caused.
10

hearing aids

Certain hearing aids can be interfered with by your mobile
phone. If this occurs, please consult the hearing aid
manufacturer.
11

other medical equipment

Operation of any radio transmitting equipment, including mobile
phones, may interfere with the working of other inadequately
13.5

protected medical devices. Consult a physician or the
manufacturer of the medical device if you have any questions.
Always switch off your phone in health care facilities when any
regulations posted in these areas instruct you to do so.
12

aircraft safety

Using your phone while in the air is prohibited. Switch off your
phone before boarding any aircraft. The use of mobile
telephones in an aircraft may be dangerous to the operation of
the aircraft, disrupt the mobile telephone network, and is illegal.
Note: Failure to observe this instruction may lead to suspension
or denial of Orange phone services to the offender, or legal
action or both.
13
■

■

explosive materials
You are advised to switch off your phone when at a petrol
station or other refuelling point. You must observe restrictions
on the use of radio equipment in fuel depots (fuel storage and
distribution areas); chemical plants or where blasting
operations are in progress.
Areas with a potentially explosive atmosphere are often but
not always clearly marked. They include: below deck on
boats; chemical transfer or storage facilities; vehicles using
liquefied petroleum gas (such as propane or butane); areas
where the air contains chemicals or particles, such as grain,
dust or metal powders; and any other area where you would
normally be advised to turn off your vehicle engine.

Note: The functioning of your phone can be affected by
localised conditions, and we cannot guarantee coverage inside
buildings. If you have difficulty in making or receiving calls, you
should contact Orange Customer Services.

13.6

14
■

■

general safety information
When changing your phone’s cover, always switch off the
power and disconnect the phone from the charger or any
other device. Always store the phone with the covers
attached. Never use a phone without a cover.
Remember to always make backup copies of all important
data.
Your phone must be switched on to access games, ring tone
composer, calendar, calculator, WAP, infrared, timer and other
similar features. Do not switch your phone on when mobile
phone use is prohibited or when it may cause interference or
danger.
The information or services you have accessed using WAP
are stored in the cache of your phone, which is a memory
used to store data temporarily. You should empty the cache
of your phone after each use to ensure that any confidential
information cannot be accessed by anyone using your phone.
Parts of the phone are magnetic. Metallic materials may be
attracted to the phone. Always secure the phone in its holder
because metallic materials may be attracted by the earpiece.
Do not place credit cards or other magnetic storage media
near the phone, because information stored on them may be
erased.
Always switch your phone off in any facility where posted
notices so require.
phone and battery care

Warning: Use only batteries, charger and accessories approved
for use with this particular phone model. The use of any other
types may invalidate any approval or warranty applying to the
phone, and may be dangerous.
■

Do not charge the battery when either of your phone’s covers
are removed.
13.7

■

■
■

■

Keep the phone and all its parts and accessories out of
children’s reach.
Your phone is not water resistant. Keep it dry. Precipitation,
humidity and all types of liquids or moisture can contain
minerals that will corrode electronic circuits.
Do not use your phone in dusty, dirty areas. Its moving parts
can be damaged.
Your phone is powered by a rechargeable battery. Note that a
new battery’s full performance may only be achieved after two
or three complete charge and discharge cycles.
The battery can be charged and discharged hundreds of
times but it will eventually wear out. When the operating time
(talk time and standby time) is noticeably shorter than normal,
it is time to buy a new battery.
Temperature extremes may affect the ability of your battery to
charge: allow it to cool down or warm up first.
Never use any charger or battery which is damaged or worn
out.
Always unplug the charger when not in use. Do not leave the
batteries connected to the charger for longer than a week,
since overcharging may shorten its lifetime. If left unused, a
fully charged battery will discharge itself over time.
Do not paint your phone as this can clog its moving parts and
prevent operation.
Only use the antenna supplied or an approved replacement
antenna. Unauthorised antennae, modifications or
attachments could damage the phone and may violate
regulations governing use of mobile phones.
Keep all SIM Cards out of children’s reach.
Use your phone battery only for its intended purpose, and
never use any charger or battery which is damaged or worn
out.
Never allow the battery terminals to short circuit, as this can
cause damage to the battery or to the connecting object (a
short circuit can occur if a metallic object such as a coin, clip
or pen causes direct connection between the + and terminals of the battery). Therefore, always take adequate
13.8

precautions when carrying a spare battery in a purse or
pocket.
■ Batteries must be recycled or disposed of properly and
according to your local regulations, and must never be
disposed of in household waste. Never dispose of batteries in
a fire.
■ When you disconnect the power cord of any accessory,
including the charger, grasp and pull the plug, not the cord.
■ For good operation times, discharge an NiMH battery from
time to time by leaving your phone switched on until it turns
itself off.
■ Do not attempt to open the casing on your phone or its
battery. Non-expert handling may damage it.
■ Do not drop, knock or shake the phone. Rough handling can
break the internal circuit boards.
■ Do not use harsh chemicals, cleaning solvents, or strong
detergents to clean your phone. Wipe it with a soft cloth
slightly dampened in a mild soap and water solution.
■ Do not store it in hot areas. High temperatures can shorten
the life of electronic devices, damage batteries and warp or
melt certain plastics.
■ Do not store your phone in cold areas. When it warms up (to
its normal temperature) moisture can form inside the phone
which may damage electronic circuit boards.
All of the above suggestions apply equally to your phone,
battery, charger or any accessory. If any of them is not working
properly, contact Orange Customer Services on 07973 100 150
or, if you are a pay as you go customer, on 07973 100 451,
from any other phone for assistance.

radio waves and your phone
Specific absorption rate, or SAR, is an internationally
accepted way of measuring how much radio frequency (RF)
energy is absorbed by the body when a mobile phone is
used.
13.9

All phones on the Orange network are designed by the phone
manufacturers to comply with the relevant recommendations
and standards. Orange believes that new and existing
customers should be fully informed about SAR.
The SAR value for your Samsung E700 is 1.36w/kg.
Note: The SAR value for your phone has been provided to
Orange by the manufacturer. By acting as facilitator for
conveying this information to our customers, Orange is fulfiling
its duty as a responsible retailer.

paperwork
14-day phone return
The 14-day phone return only applies to new phones and
excludes upgrades and reconditioned phones. If you are
unsatisfied with our service in any way, you can return your
phone within 14 days of purchase, and we will reimburse you
the cost of purchase and your connection charge.
All we request is that you pay for the calls you’ve already made
and a percentage of the monthly subscription. Simply fill in the
form supplied with your phone and take it along with your phone
to your stockist. You should retain the form for your records.
data protection
We will use the personal information you supply us to help
manage your Orange account efficiently, for example, to assist in
handling queries, sending bills (excluding pay as you go) or to
send you information on products and services which may be of
particular interest to you. From time to time, we may pass
information about you to third parties or government agencies.
Full details are given in the terms and conditions booklet.

13.10

Please call Orange Customer Services on 07973 100 150 or, if
you are a pay as you go customer, on 07973 100 451 if you do
not wish to receive any marketing materials related to Orange
and its services, or if you do not wish us to pass on your details
to any other reputable organisations for sales and marketing
purposes.
direct debit
not available to pay as you go customers
Direct Debit is the easiest way to pay your Orange bills,
combining control with peace of mind. You’ll still be sent a
detailed monthly statement but you won’t have to remember to
send a cheque every month. Plus, you’ll have 10 days after the
bill date if you’ve any queries regarding your bill before your
account is debited.
To set up a Direct Debit simply call Orange Customer Services
on 152 from your Orange phone or 07973 100 152 from any
other phone. Please have your bank account details ready.
Quote reference number 03 and we’ll do the rest.
allowing access to your Orange account
It can sometimes be useful for someone else to have access to
your account, for example if you have more than one Orange
phone in your name. As an account holder you can choose to
allow information only access and access which will allow
changes to be made. Please call Customer Services who will
send you a form.
Orange explain Services and Charges
For details of the range of Orange Services and Charges please
call the Orange Literature Request Line on 07973 973 970 or, if
you are a pay as you go customer, on 650 from your Orange
13.11

phone and request Orange Explain Services and Charges.
Alternatively, visit the Orange website at www.orange.co.uk

13.12

Orange Care terms
and conditions
1

Interpretation

1.1 In these terms and conditions Insurance refers to the
provisions of clause 3 and Warranty to the provisions of
clause 7, together Insurance and Warranty are referred
to as Orange Care.
1.2 Orange Care is subject at all times to the provisions of
these terms and conditions and does not apply and
cannot be purchased in relation to any second line
activated on your Orange phone. (Orange Care only
applies to approved and Orange branded phones).
1.3 To check whether your chosen service plan includes
Orange Care or requires Orange Care to be purchased
as an optional extra please call 150 from your Orange
phone or 07973 100 150 from any other phone. Pay as
you go customers can purchase Orange Care by calling
450 from their Orange phone.
2

Insurance terms

2.1 Orange Personal Communications Services Limited
(Orange) is monitored by HSBC Insurance Brokers Limited
which is a member of the General Insurance Standards
Council.
2.2 Orange is authorised by the insurer to collect premiums, to
accept or decline claims, to arrange repairs and issue
replacement phones on behalf of the insurer. For the
purposes of this insurance, ‘phone’ means handset,
standard battery, SIM Card and charger, originally supplied
as part of the standard package.
2.3 The insurance is arranged with an authorised insurer
whose details are available upon request to HSBC
Insurance Brokers Limited, Quay West, Trafford Wharf
13.13

Road, Manchester, M17 1PL.
2.4 The following paragraphs describe the conditions and
cover provided under the terms of this insurance which
forms part of a master policy arranged by HSBC Insurance
Brokers Limited on behalf of Orange. This insurance is
subject to the terms and conditions of the master policy, a
copy of which can be obtained from HSBC Insurance
Brokers Limited. Requests should be made in writing,
stating your Orange phone number.

Cover for lost, stolen and damaged phones

Your phone is insured worldwide subject to the terms of the
insurance policy (see clause 6.14). If your phone (or parts
thereof) is lost, stolen or damaged you will be entitled to a
replacement or repair free of charge provided you have
complied in all respects with the terms and conditions of the
policy and in particular:
3.1 Loss, theft or malicious damage claims must be reported
to the Police immediately but in any event within 24 hours
of discovery of the occurrence. In respect of claims arising
outside the United Kingdom please refer to Clause 6.14.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after you
discover the loss, theft or damage.
In respect of claims arising outside the United Kingdom
please refer to Clause 6.14. To make a claim you must
provide the following:
3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property reference
number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage occurred; and
3.2.3 any other information and evidence as may reasonably
be requested by Orange regarding the cause of loss or
damage.
13.14

3.3 Orange will arrange repair or replacement on behalf of the
insurers.
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge once
only.
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft or
damage. An authorised user is the Orange registered
customer, other users officially notified to Orange by the
customer and authorised by Orange, the registered
Customer’s spouse/partner, members of his/her immediate
family all of whom would normally reside at the registered
customer’s address and employees of the registered
customer who use the phone with permission of the
customer. For the purposes of this insurance ‘registered’
means you must provide an IMEI and SIM number for
each phone you own.
4

Exclusions

4.1 A replacement or repair will not be provided under the
terms of the insurance where the loss or damage is
caused by or consists of:
4.1.1 normal wear and tear or deterioration, depreciation,
rusting or oxidisation, atmospheric or climatic
conditions or other gradually operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or modification;
4.1.4 defective materials or workmanship covered by the
manufacturer’s warranty;
4.1.5 breakdown of or interruption to the network service;
4.1.6 loss of use or consequential loss of any kind;
4.1.7 cosmetic damage which does not impair the normal
functions of the phone;
4.1.8 loss of or theft of items left unattended in a public
place;
13.15

4.1.9 theft of items from an unattended vehicle unless the
item was in a locked boot or locked glove
compartment and the vehicle itself was securely
locked;
4.1.10 any wilful act, neglect or failure to take reasonable
care by you or any authorised user or any wilful act or
neglect carried out at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s and/or operating
instructions;
4.1.12 damage resulting from pressure waves caused by
aircraft or other aerial devices travelling at sonic or
supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in Northern Ireland due
to civil commotion unlawful or wanton act committed
maliciously in connection with any unlawful
association;
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from temporary premises is
covered only where there is evidence of forcible and
violent entry or exit.
4.2 A replacement or repair will not be provided if:
4.2.1 Orange has reason to believe you have made a
fraudulent claim;
4.2.2 you do not make reasonable efforts to recover any
lost or stolen items;
4.2.3 the phone is not registered and connected to the
Orange network in your name;
4.2.4 at the time of loss, theft or damage the phone was
not being used or in the possession of you or an
authorised user.
5

Premium Payment

Insurance cover will cease if any premium is not paid on the due
date. Your phone will not be replaced or repaired if any sum is
13.16

due by you to Orange.
6

General

6.1 It is a condition of this policy that the replacement of any
phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to
ensure that the replacement phone is of the same or
similar specification.
6.2 Replacement phones may be supplied from
refurbished stock that have been tested and are fully
functional.
6.3 In the event of a claim you are only entitled to repair or
replacement (at the option of Orange) of your phone.
There is no entitlement to any monetary settlement under
the terms of the Orange Care insurance policy.
6.4 The insurance period will be unaffected by the replacement
of your phone and will continue to apply from the date the
insurance first came into force.
6.5 Should you find a phone that you have reported lost or
stolen before you have received a replacement, you must
report this to Orange immediately so that the delivery of
the replacement can be cancelled. If you fail to do so we
reserve the right to impose a charge for any attempt to
deliver the replacement.
6.6 When a replacement phone has been supplied due to
accidental or malicious damage the original phone must be
returned to Orange.
6.7 When a replacement phone has been supplied because of
loss or theft, if the original phone is subsequently recovered
it must be returned to Orange as it is the property of the
insurer.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to chartered loss adjusters in order to carry out a special
investigation into the circumstances of the claim. No free
replacement or repair will be provided unless and until the
13.17

adjusters confirm your claim.
6.9 If Orange believes that you have persistently failed to take
reasonable care of your phone your cover may be
cancelled.
6.10 Orange may at its option require you to return your phone
for examination before a replacement is supplied.
6.11 If Orange has reasonable cause to believe you have made
a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be charged
for any replacement if you have not complied with the
terms of the insurance policy and of Orange Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft to
the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
practicable after you discover loss, theft or malicious
damage. A replacement phone will not be sent to you until
you return to the United Kingdom.
6.15 Where a replacement phone is issued under the warranty
the original phone must be returned to Orange.
6.16 You may be charged the recommended retail price of any
battery charger or antenna returned to Orange which is
shown not to be that originally supplied with the phone or
of any phone returned to Orange which is shown to have
been deliberately damaged.
6.17 If your phone is lost or stolen, or maliciously or accidentally
damaged so that it is no longer operable and such lost
theft or damage falls outside these terms and conditions
then Orange may entirely at its discretion agree to sell you
a replacement phone at prevailing replacement phone
prices. The charge for any replacement phone so supplied
will be applied to your Orange account.
6.18 Orange will use its reasonable endeavours to dispatch any
replacement phone to you within 24 hours of agreeing to
13.18

issue such replacement, however, for reasons beyond our
control this may not always be possible.
6.19 Orange will arrange with you a place and time period for
any replacement phone to be delivered free of charge but
we reserve the right to impose a charge if you are
unavailable as agreed.
6.20 Any replacement phone received under either clause 3 or
clause 7 will not attract a further period of insurance or
warranty. For the avoidance of doubt (subject to the
provisions of clause 6) the periods stated in clauses 8.1,
9.1 and 10.2 as appropriate will continue to apply from the
date such cover originally came into effect.

Warranty - defective materials or workmanship

7.1 If your phone (or parts thereof) becomes defective due to
faulty materials or workmanship Orange will (at its option)
repair or replace it at no charge provided that:
7.1.1 it has been used in accordance with the operating
instructions;
7.1.2 any repairs which may have been, or are to be
undertaken have been arranged by Orange;
7.1.3 you have complied with the foregoing terms and
conditions;
7.1.4 the Orange phone is registered and connected to the
Orange Network;
7.2 This Warranty is an extra benefit and is additional to
your legal rights.
7.3 Batteries only have a 12-month warranty.

Term & Payments - Service Plan inclusive of Orange
Care

8.1 Where you are connected to a service plan which includes
Orange Care, the Insurance and Warranty will come into
13.19

force when you register the phone on the Orange Network.
The Insurance will remain in effect for a period of 12
months and the Warranty for a period of 3 years (subject
to clause 7.3), unless you switch to a different service plan
as indicated in clauses 11.2 and 11.6.
8.2 Insurance cover may be purchased separately once the
initial period of 12 months has expired.
8.3 Where phones share an Orange Group Service Plan then
each phone will be covered separately.

Term & Payments – Pay monthly service plan with
optional Orange Care

9.1 Where you are connected to a service plan which requires
Orange Care to be purchased as an optional extra, the
Insurance and Warranty will come into force 24 hours after
you call to request cover or 24 hours after we receive your
written request for cover and will each have a minimum
term of 12 months. Your confirmation of insurance cover
will be sent to you within 30 working days after the end of
the month in which cover becomes effective.
9.2 Premiums will be invoiced monthly by Orange on behalf of
the Insurer on your Orange account and must be paid
along with your Orange charges.
9.3 Premiums may be varied at any time but if your premium is
increased you may terminate this policy on not less than
10 days’ notice (before your bill date). If you do not give
notice within one month of notification of any increase you
will be taken to have accepted the increase.
9.4 In the event that any tax payable on premiums should be
increased or any new tax imposed then such increase or
new tax may be passed onto you.
9.5 Where phones share an Orange Group Service Plan then
Orange Care must be purchased separately for each
phone.
13.20

9.6 You may terminate Orange Care on or after the minimum
term by giving not less than 10 days’ notice before a bill
date. As a concession, if you are also terminating your
Orange account then you may terminate Orange Care
within the minimum term and it will not be necessary for
the notice to expire on your bill date but in such event you
will not be entitled to a refund of any premiums paid.
9.7 Orange may negotiate renewals of the Insurance policy on
your behalf and may change Insurer and vary the terms of
the policy from time to time but if your rights under the
policy are restricted or removed you may terminate Orange
Care on not less than 10 days’ notice (ending on an
invoice date). If you do not give notice within one month of
notification of any changes you will be taken to have
accepted the changes.

Term and Payments - pay as you go service plan

10.1 When you are connected to a pay as you go Service Plan
which requires Orange Care to be purchased as an
optional extra the premium must be paid in advance.
10.2 The policy only applies to approved and branded Orange
pay as you go phones and may be purchased for any
phone within the current pay as you go range. If you pay
by credit card or debit card the policy will come into force
24 hours after your call to request cover. If you pay by
cheque then the policy will come into force within 24 hours
of clearance of your cheque. The insurance and warranty
within the policy will each have a term of 12 months. Your
confirmation of insurance cover will be sent to you within
30 working days after the end of the month in which cover
becomes effective.
10.3 You may request that the policy is terminated at any time
during the 12 month period in which event Orange will
refund to you a pro rata proportion of the premium for the
balance of each complete month remaining of that period
13.21

unless you have already made a claim on the policy, in
which event no refund will be due.

switching between service plans

11.1 In the event that you wish to switch from one pay monthly
service plan to another, both of which include Orange
Care, or from one pay monthly service plan to another,
both of which require Orange Care to be purchased as an
optional extra then Orange Care will continue unaffected.
11.2 In the event that you wish to switch from a pay monthly
service plan which includes Orange Care to a pay monthly
plan which requires Orange Care to be purchased as an
optional extra, the inclusive Orange Care will automatically
cease.
11.3 In the event that you wish to switch from a pay monthly
service plan which requires Orange Care to be purchased
as an optional extra to a pay monthly service plan which
includes Orange Care then from the date such switching
takes effect you will be covered by Orange Care for the
unexpired balance (if any) of any period under clause 8.1
calculated from the day your phone was first registered on
the Orange network.
11.4 In the event that you wish to switch from a pay as you go
service plan for which Orange Care has been purchased to
a pay monthly service plan which requires Orange Care to
be purchased as an optional extra, Orange Care will
automatically cease. Orange will refund to you a pro rata
proportion of the premium for the balance of each
complete month remaining of that period, unless you have
already made a claim on the policy in which event no
refund will be due.
11.5 In the event you switch from a pay as you go service plan
to a pay monthly service plan which includes Orange Care
then from the date such switching takes effect you will be
covered by Orange Care for the unexpired balance (if any)
13.22

of any period under clause 8.1 calculated from the day
your phone was first registered on the Orange network.
11.6 In the event you switch from a pay monthly service plan
inclusive of Orange Care to a pay as you go service plan
Orange Care will automatically cease.
11.7 In the event that you wish to switch from a pay monthly
service plan for which Orange Care has been purchased
as an optional extra, Orange Care will automatically cease
but in such event you will not be entitled to any refund of
premiums paid.
12

Claims

12.1 To make a claim under this insurance you should call 150
from your Orange phone or 07973 100 150 from any other
phone if you are a pay monthly customer. Pay as you go
customers with optional Orange Care can call 451 from
your Orange phone or 07973 100 451 from any other
phone. Business customers can call 158 from their Orange
phone or 07973 100 158 from any other phone.
Alternatively, write to Orange Insurance, Senhouse Road,
Darlington, DL1 4YG. Your claim will be handled fairly and
promptly.
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation and
review.
13

Complaints

13.1 If you have any queries or complaints regarding this
insurance you should in the first instance address this to
Orange. Call 150 from your Orange phone or 07973 100
150 from any other phone. Pay as you go customers can
call 451 from their Orange phone or 07973 100 451 from
any other phone. Business customers can call 158 from
their Orange phone or 07973 100 158 from any other
13.23

phone. Alternatively, write to Orange Insurance, Senhouse
Road, Darlington, DL1 4YG.
13.2 If you are not satisfied with the way a complaint has been
dealt with you should write to HSBC Insurance Brokers
Limited, Quay West, Trafford Wharf Road, Manchester,
M17 1PL.
13.3 If you remain dissatisfied, HSBC Insurance Brokers, as a
member of the General Insurance Standards Council, is
also a member of a registered independent dispute
resolution scheme. They will advise you how you can
contact this scheme.
13.4 In so far as general insurance products are concerned,
Orange is monitored by HSBC Insurance Brokers Limited
who are members of the General Insurance Standards
Council.

pay monthly
terms and conditions
1

definitions

The following words and expressions shall have the following
meanings:
Accessories
products approved by Orange which you use in conjunction with
your phone. They include (without limitation) batteries, chargers,
car kits, headsets and carry cases.
Account
our records of your payments and outstanding Charges, plus
your personal details.
Bar
a block placed by us on some or all of the Services you normally
use (except for calls to emergency services).

13.24

Charges
all charges for Services, as published in our periodically updated
Price Guide. These include any reasonable administration
charges.
Connection
the process of giving you access to a Service. ‘Disconnection’
and ‘Re-connection’ have a corresponding meanings.
Contract
the terms and conditions described in this leaflet which are
binding on both you and Orange for each phone you connect to
the Orange network.
Customer Literature
printed matter published by Orange which provides information
on Orange Services. It may be distributed with new Phones or in
mailings to some or all Orange Customers.
Deposit
refundable amount that Orange may ask you to pay before we
Connect or Re-connect you to the Network or before providing
any Service.
Line 1 and Line 2
Line 1 is the primary means by which you have access to the
Services. Line 2 is a second line on the same phone with its
own phone number.
Minimum Term
the period of 12 months commencing on the date of
Registration.
Monthly Billing Date
the day in each month on which your billing statement will be
issued after you have been connected.
Network
the public telecommunications system by which Orange makes
Services available in the United Kingdom.
Orange Additional Services
optional Services (including Roaming and International Calling)
which cost extra whether they are supplied in conjunction with
Price Plans or outside Price Plans.

13.25

Orange
Orange Personal Communications Services Limited, or any
organisation that may succeed it as the assignee of this
Contract.
Phone
a mobile telephone (excluding Accessories, but including the
charging unit and SIM which remains the property of Orange)
which is approved by Orange for connection to its Network.
Price Guide
a publication which lists our current Charges and which is
updated from time to time.
Price Plan
a bundle of airtime and supplementary Services offered by
Orange for an agreed monthly payment.
Registration
our acceptance of your application for Services and our record
of your Customer and User data prior to Connection. Register
has a corresponding meaning.
Roaming
An optional Service which allows you to use your Phone on
other operators’ networks, usually in foreign countries.
Services
Network and other Services, including Orange Additional
Services, provided or procured by us for you to use.
SIM
a card or other device which contains your personal telephone
number and which is programmed to allow you to access the
Network.
Suspension
the temporary disconnection of Services. Suspend has a
corresponding meaning.
User
you, or another person named by you, who is authorised to
incur Charges to your Account.

13.26

your Contract and the Minimum Term

2.1

your Contract runs for at least 12 months
For each Phone you own, your Contract starts on the date
of Registration and has a Minimum Term of 12 months.

2.2

3.1

3.2

what happens when the minimum term ends
After the Minimum Term ends, we will continue to supply
you with Services as normal until your Contract is
terminated in any of the ways described in Section 4.
provision of Services
what we aim to provide in the UK
We will take all reasonable steps to make all Services
available to you at all times. The Services are only available
within the range of the base stations that make up our
Network. However, please note that:
3.1.2 the quality and availability of Services may sometimes
be affected by factors outside our control - such as
local physical obstructions, atmospheric conditions,
other causes of radio interference, and faults in other
telecommunication networks to which the Network is
connected.
3.2.2 the quality of our Services may not be at its best
inside buildings or below ground.
Services may sometimes be affected by maintenance
and upgrading
The Network and the Services may from time to time
require upgrading, modification, maintenance or other
works. These may result in some or all of the Services
becoming temporarily unavailable. In such cases, we'll do
everything we can to provide alternative Services and to
keep the period of non-availability to a minimum. However,
some interruption may be inevitable.

13.27

3.3

3.4

3.5

3.6

suspension of Services if you break your Contract
We may suspend some or all of the Services you use,
without giving you notice, if we have good reason to
believe that you haven't complied with one or more of the
terms of your Contract.
3.3.1 If you don't pay your bill within the time stipulated in
Condition 6.2, we reserve the right to place a Bar on
all outgoing calls from your Phone (with the exception
of calls to the emergency services). This Bar will
remain in force until you've paid everything you owe
us. At our discretion, we may charge you for Reconnection and removal of the Bar.
3.3.2 We also reserve the right to Suspend Services if a
complaint has been made against you.
The complaint will be thoroughly investigated, and
Services will remain suspended until we know the
results of that investigation. Any complaint you make
will similarly be thoroughly investigated.
suspension of Orange Additional Services
We reserve the right to suspend, either temporarily or
permanently, part or all of any Orange Additional Service
on giving reasonable notice.
monitoring the Services you use
For the purposes of good management and security, we
may need to monitor the contents of any text message
you send from time to time. We may also tape
conversations between you and our customer services for
training purposes.
roaming Services outside the UK
Roaming relies on the telecommunications systems of
foreign networks, over which we have no control. We
cannot therefore offer any guarantees about roaming
services.

13.28

4.1

4.2

4.3

your rights to terminate this Contract
terminating your Contract after the Minimum Term
You may terminate your Contract to expire at anytime after
the Minimum Term by giving us at least one month's
written notice. You are free to restore your Contract
throughout this notice period, should you change your
mind.
terminating your Contract during the Minimum Term
You may terminate your Contract before the Minimum
Term has expired if you pay us:
4.2.1 all Charges that are due, plus
4.2.2 a lump sum equivalent to the total of all the monthly
Charges still remaining on your initial Minimum Term
agreement (except in the circumstances set out in
Conditions 4.3 and 15.1). You'll be entitled to a
rebate of 5% of that total if you terminate your
Contract up to and including the first day of the
eleventh month of the Minimum Term.
terminating your Contract because Orange has
changed its terms
You may also terminate your Contract if we vary its terms,
resulting in an excessive increase in the Charges or changes
that alter your rights under this Contract to your detriment.
In such cases you would need to give us at least 14 days’
written notice prior to your Monthly Billing Date (and within
one month of us telling you about the changes). However,
this option does not apply if:
4.3.1 we have increased the Charges by an amount equal
to or less than the percentage increase in the All
Items Index of Retail Prices published by the Central
Statistical Office in the Monthly Digest of Statistics in
any 12-month period; or
4.3.2 the variations we have made have been imposed on
us as a direct result of new legislation, statutory
13.29

instrument, government regulation or licence; or
4.3.3 the variation relates solely to an Orange Additional

Service, in which case you may cancel that Orange
Additional Service in accordance with Condition 15.1.

4.4

4.5

termination of your Contract by Orange
We may terminate your Contract immediately at any time in
respect of any or all the Phones owned by you, in whole or
in part, by giving you written notice if:
4.4.1 you fail to pass any credit assessments which we
may reasonably consider to be necessary from time
to time;
4.4.2 you fail to pay any of your bills from Orange on time;
4.4.3 we have good reason for believing that any
information you have given us is false or misleading;
4.4.4 you become insolvent within the meaning of Section
123 of the Insolvency Act 1986, or bankrupt, or if we
have good reason for believing that you are unable to
pay the Charges
4.4.5 in addition, we may terminate your Contract at any
time after the Minimum Term has expired by giving
you at least one month's written notice.
disconnection of your Service by us without written
notice
If we have good reason for believing that you have
breached Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5, we
reserve the right to disconnect you from Network Services
without notice.
In such circumstances, we may also give you written
notice that if you fail to correct this breach of Conditions
within 7 days, we may terminate your Contract with
immediate effect.

termination of your Contract by Orange
4.6 Orange reserves the right to terminate your Contract
immediately if:
4.6.1 you have failed to correct a breach of Conditions
13.30

6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being
given written notice to do so
4.6.2 you have breached conditions 6.4.1, 6.4.6 or 6.4.7
and have failed to correct that breach within 7 days
of being given written notice to do so.

4.7

termination because Orange is no longer able to
provide access to our Network
If, for reasons beyond our control, we are no longer able to
provide Network Services, we will either:
4.7.1 make arrangements for you to be supplied with
equivalent Services by another network at no extra
cost to you; or
4.7.2 accept written notice from you that you wish to
terminate your Contract. In such cases we will refund
any pre-paid Charges that have not been used up.

4.8

termination and Line 2
Termination of your Contract for any reason connected
with Line 1 will result in automatic termination of Line 2.

after Termination

5.1

what to do after Termination of your Contract
Termination of your Contract is subject to you paying us
any money you owe us and us paying you any money we
owe you. After termination, it is your responsibility to cancel
any direct debits, standing orders, credit card mandates or
other authorisations you may have given for periodic
payments to be made to us by third parties.

your responsibilities

6.1

when your payments are due
Ordinarily we will invoice you monthly in advance for
13.31

monthly charges which are non-refundable, and monthly in
arrears for call and message charges but we reserve the
right to amend the invoicing period and submit interim
invoices to you. The Connection charge will be included on
your first invoice. Charges in respect of Services not
supplied directly by us eg Roaming may be invoiced
several months in arrears. VAT will be added to all invoices
at the relevant rate where applicable. Payment is due when
you receive your billing statement.
6.1.1 You will be responsible for paying all Charges on your
Account, whether or not they have been accrued by
you personally. You will also be responsible for any
extraordinary costs incurred in administering your
Account, including collecting any payments. If your
Service has been Disconnected, either at your
request or ours, you will remain responsible for
paying any outstanding Charges.

6.2

6.3

6.4

penalties for overdue payments
If payment is not made within 14 days of its due date, we
may charge interest on all sums outstanding at the rate of
2% above the base rate of National Westminster Bank
Limited. This interest will be charged on a per annum basis
calculated daily.
payment methods
Ordinarily we will accept payment of Charges by credit
card, debit card, cheque, direct debit and electronic
transfer, but we reserve the right to refuse any payment
method if we have reasonable cause to believe such
payment will be dishonoured.

things that you agree to do
Recognising that good management and security of the
Services is important to all Orange customers, you agree
that you will:
13.32

6.4.1 provide whatever proofs of your identity and address

6.4.2

6.4.3

6.4.4

6.4.5

6.4.6

6.4.7

that we consider reasonably necessary from time to
time. Whilst photocopy or fax copies are usually
acceptable we do reserve the right to request the
original document;
keep confidential, and not disclose to any third party,
your account password or any personal identification
code, number or name issued by us permitting
access to the Services;
not use the Services for any improper, immoral,
fraudulent or unlawful purposes or for the sending
of any communication which is of an offensive,
abusive, indecent, obscene or menacing nature;
not cause, nor knowingly allow others to cause, any
nuisance, annoyance or inconvenience, whether to
us or to any of our customers, by any means
including the use of the Network for persistently
sending unsolicited communications without
reasonable cause;
not act in a way, whether knowingly or otherwise,
which will impair the operation of the Network or any
part of it, or put it in jeopardy;
use only Phones and Accessories approved for use
with the Network, and comply with all relevant
legislation or regulation relating to their use;
comply with any reasonable instructions issued by us
which concern your use of the Services, and cooperate with us in our reasonable security and other
checks (which may include us making phone calls to
you).

multiple users
Where there are one or more Users other than you under
your Contract, you remain liable for all Charges incurred to
your Account by those Users.

13.33

Line 2 - limitations on usage

8.1

Suspension of Services
If we Suspend Services on Line 1, Services on Line 2 will
automatically be Suspended also.

8.2

text messages
It is not possible to send or receive text messages on Line
2.

8.3

Talk Plan
You may not have a higher Price Plan on Line 2 than you
have on Line 1.

information supplied by you

9.1

9.2

the details you give us must be correct
By applying for Registration or for Orange Additional
Services, you undertake to provide your correct name,
address and other factual information. You also confirm
that:
9.1.1 the person stated to be authorised to sign for a
company or firm is duly authorised.
9.1.2 any individual applying as a member of a company is
of full contractual capacity and is able both to pay for
the Services he or she has requested and to meet his
or her other obligations under your Contract.
what happens if we suspect the details you give us
aren’t correct
If we suspect, on reasonable grounds, that information has
been supplied to us without the knowledge of the person
named, or that an application is unauthorised or contains
false particulars, we may delay Connection or Suspend
Services to your Phone while we investigate further.
Following our investigation, we will Connect or reinstate the
Services unless we have grounds to terminate.
You acknowledge that you will have no claim against us in
13.34

respect of any delay or Disconnection caused as a result of
the operation of this Condition.
10

credit assessments
your application is subject to credit status

10.1 All applications for Registration and Orange Additional

Services are subject to credit assessment before we can
connect you to the Network. If our assessment of you
does not meet our normal requirements we reserve the
right to decline to Connect you or to supply Orange
Additional Services. Alternatively, we may ask you to lodge
a Deposit with us before we Connect you. If you believe
our assessment of you is incorrect, we will review your
eligibility. However, we cannot accept responsibility for the
accuracy of information provided from the databases of
credit reference agencies. Nor can we accept any liability
for the consequences of our declining to Connect you.
11

deposits
deposits are held for 12 months

11.1 We may request a Deposit from you:

a) before Connection
b) before making Orange Additional Services available to
you, or
c) before reinstating the Services after Suspension.
Deposits will be held for 12 months from the date of receipt and
then refunded. We do not pay interest on Deposits. If you owe
us money, we may set off Deposits against the amount due to
us. If there is a balance left over in such cases, we will remit this
to you either by cheque or by crediting your Account.
12

SIM Card
it's your responsibility to keep your SIM Card safe

12.1 Any SIM Card we supply to you remains our property, but
13.35

it is your responsibility to keep it safe. SIM Cards are easily
damaged and should be handled with care. We will
replace free of charge any SIM Card found to be defective
through faulty design or workmanship. In any other
circumstances, however, we may charge for replacing it.
We reserve the right to recall any SIM Card from you at any
time to enhance or maintain the quality of the Services.
what to do if your SIM Card is lost, stolen or damaged
12.2 You must inform us immediately if the SIM Card supplied

to you is lost, stolen or damaged. You will remain liable for
all Charges incurred until you do so. We will send you a
replacement SIM Card as soon as reasonably practicable,
but we reserve the right to charge you for doing so.
your SIM Card and other networks
12.3 The SIM Card supplied with your Phone enables the

Phone to work on our Network only - with the exception of
Phones which can access Roaming Services. However,
after the Minimum Term we will lift this restriction at your
request, provided all your payments of Charges are up to
date and you pay the current administration charge.
The software in the SIM Card and the Phone is either owned by
or licensed to Orange which grants you a non-exclusive licence
to use it for accessing the Services for the duration of your
Contract and not otherwise.
13

directory and Caller id
what to do if you want your number to remain private

13.1 We will enter your Orange number in directories, and our

Network will allow the display of your Orange number on
receiving handsets. If you prefer not to allow either of these
options, please let us know in writing.

13.36

phones
your phone is not a part of your Contract

14.1 Your Phone and Accessories are acquired by you outside

the terms of your Contract.
15

changes to your Contract
we reserve the right to make changes to your Contract

15.1 When you Register you are asked to choose a Price Plan

and to indicate which Orange Additional Services you
require. You may switch between Price Plans and add to
or cancel Additionals by giving us not less than 10 days’
notice before your Monthly Billing Date (subject to the
terms of any promotional offers you have accepted).
We do, however, reserve the right to vary the terms of this
Contract from time to time and to make changes to your
Price Plan. We acknowledge that if we do increase the
Charges, withdraw Orange Additional Services or introduce
new mandatory Charges - or if your contractual rights are
affected to your detriment - you may terminate your
Contract in accordance with Condition 4.3. If you do not
give notice within one month of our notifying you of any
change(s), you will be taken to have accepted the
change(s).
new services
15.2 We are continuously enhancing our existing Services as

well as adding new services, particularly Orange Additional
Services. Charges for, and any special terms and
conditions attached to, Orange Additional Services will be
notified in Customer Literature.
The terms of your Contract, including Charges current on
the date when you take up the offer of any Orange
Additional Service, will apply to it, subject to any special
promotional offer made by us and accepted by you.
13.37

customer literature
please read all the information we send you

16.1 We update our Customer Literature from time to time.

Information on various topics is mailed to Customers with
their monthly billing statements and is available on request
from us.
You are asked to read your Customer Literature and to
keep it until it is superseded. We regard you as having
been given any information if it is either:
a) included in a mailing addressed to you;
b) in a text message sent by us to your Phone.
c) communicated directly by any means.
17

assignment of Contract and change of ownership of
phone
your Contract is personal to you

17.1 Your Contract is personal to you and you may not assign

it. However, we may at our discretion allow you to:
a) nominate a User other than yourself while you remain
primarily liable to us under your Contract.
b) terminate your Contract on short notice if you have
transferred title to your Phone to a new customer who
has Connected the Phone to our Network.
We may assign our rights to your Contract only if such
assignment is on terms which are at least as
advantageous to you as those set out in your Contract.
18

liability
circumstances in which neither of us accepts liability

18.1 Except as provided in this Condition 18, neither party shall

be liable to the other, whether in contract or tort or
otherwise, for any loss or damage which is:
a) not the fault of the other party;
b) indirect and/or not reasonably foreseeable.
13.38

c) loss of business, profits, savings, revenue, use or
goodwill whether caused to the other party through any
breach of your Contract or any matters arising under it.
Neither party excludes liability for negligent acts or
omissions causing death or personal injury to any
person.
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our legal liability up to a
maximum of three thousand pounds per claim or a series
of related claims for any loss or damage which is:
a) direct financial loss.
b) direct physical damage to or loss of property resulting
from our breach of contract or negligence while
providing Services.
factors beyond our control
18.3 We will not be liable to you if we are unable to perform an

obligation or provide the Services to you because of any
factor outside our control, including but not limited to Acts
of God, industrial action, default or failure of a third party,
war, governmental action, or by any act or decision made
by a court of competent jurisdiction.
your maximum liability
18.4 Subject to Condition 18.1, your liability is limited to

payment of all outstanding Charges due in accordance
with the provisions of your Contract.
19

general
changes to your Contract

19.1 Subject to Condition 15.2, your Contract may be varied or

amended only by the express mutual agreement of both
parties. A party seeking to rely on such variation or
amendment must produce evidence of the other party's
agreement to it.

13.39

disclosure of information to third parties
19.2 You agree to the disclosure to any telecommunications

company, debt collection agency, credit reference agency,
credit or fraud monitoring scheme, security agency or
credit provider of:
a) any information relating to your Contract, including your
personal financial information and details of how you
have performed in meeting your obligations under your
Contract;
b) any disclosure as may be within our Data Protection Act
registration.
c) any disclosure required as a result of an order of any
court of competent jurisdiction or by statutory authority.
delivering communications to you
19.3 All notices to be served in accordance with your Contract

must be served by post or facsimile. We can in addition
serve notice to you by text message. They will be deemed
served 48 hours after they are sent, or on earlier proof of
delivery. All invoices and notices served by post will be sent
to the address given by you on Registration unless you
notify us of a change to this address.
Any waiver, concession or extra time we may allow you is
limited to the specific circumstances in which it is given
and does not affect our rights in any other way.
disputes between you and us
19.4 You may request that disputes between you and us are
referred to arbitration under our Code of Practice for
Consumer Affairs. We will supply a copy of our Code of
Practice for Consumer Affairs to you on request.
Orange company details
19.5 Our Company Registration Number is 2178917 and our

Registered Office is at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

13.40

governing law
19.6 Your Contract is to be interpreted in accordance with the

Laws of England and Wales.

13.41

pay as you go terms and conditions
1

definitions

The following words and expressions shall have the following
meanings:
Accessories
goods designed for use with but not part of Phones and
approved by Orange, including (without limitation) batteries,
chargers, car kits, headsets and carry cases.
Charges
the charges for pay as you go as published in our periodically
updated list of charges (defined herein as ‘Price Guide’)
Connection
the process we carry out to enable your phone to access the
Services. 'Disconnection' and ‘Re-connection' have a
corresponding meaning.
Literature
printed matter providing information on Services published by
Orange and distributed with new Phones or in mailings to
Customers, whether or not supplied automatically to all
Customers.
pay as you go Voucher
a voucher representing the cash value of airtime allowing access
to the Services which must be paid for in advance which
expression includes airtime purchased direct from Orange by
credit or debit card.
Network
the public telecommunications system by which Orange makes
Services available in the United Kingdom.
Orange
Orange Personal Communications Services Limited, and any
successor in business or assignee.
Phone
mobile telephone (excluding Accessories but including charging
unit and SIM which remains the property of Orange) approved
13.42

by Orange for connection to its Network.
Price Guide
publication listing our current Charges, updated from time to
time.
Registration
our acceptance of your application to register individual pay as
you go Voucher, Register has a corresponding meaning.
Services
Network and other services, provided by us and made available
for your use.
SIM
card or other device, bearing a unique telephone number
programmed to allow a Phone to access Network Services.
Suspension
the temporary discontinuance of Services.
User
you or another person notified by you to us as authorised to use
your Phone.
2

provision of services

2.1

We will use reasonable efforts to make the Services
available to you at all times. The Services are available only
within the range of base stations which form the Network.
Quality and availability of the Services may be affected by
factors outside our control such as local physical
obstructions, atmospheric conditions and other causes of
radio interference or faults in other telecommunication
networks to which the Network is connected.
The Network and the Services may from time to time
require upgrading, modification, maintenance and other
works (including but not limited to works required for
security reasons), or may be affected by unforeseen events
which may result in the partial or complete non availability
of the Services. We will use all reasonable efforts to provide
back-up Services and to keep all such periods of non
availability to a minimum but some interruption may be

2.2

13.43

2.3

2.4

2.5

inevitable. You Register in the knowledge of this and
accept our obligation to carry out works from time to time
in the interests of all our customers.
We may from time to time tape conversations between you
and our customer services for training purposes only. For
the purposes of good management and security, we may
need to monitor the contents of any text message you
send from time to time.
We may Suspend the Services in whole or part at any time
without notice if you do not comply with any of these
terms and conditions or if any money owed by you to us,
whether in relation to Services or not, remains unpaid.
We shall investigate all complaints made whether by or
against you and reserve the right to Suspend the Services
if a complaint has been made against you pending the
results of investigation of the complaint.

pay as you go Vouchers

3.1

Free airtime given to the customer on initial registration of
their new pay as you go phone (if any) shall be valid for the
periods set out in the Price Guide and/or Customer
Literature current as at the date of Registration.
In the event that the cash value of airtime forming part of
free airtime given to a Customer in accordance with 3.1
above is not used within the relevant validity period stated
in Condition 3.1 such unused airtime will be forfeited.
Notwithstanding that you use all of a pay as you go
Voucher or that the free airtime given to a Customer in
accordance with 3.1 above expires your Phone will
continue to be capable of receiving incoming calls for the
periods set out in the Price Guide and/or Customer
Literature current as at the date of expiry.
We will disconnect your phone if during the previous six
months you have not Registered a new pay as you go
Voucher or you have not made chargeable calls from your
phone or received incoming calls on your phone. For the

3.2

3.3

3.4

13.44

3.5

avoidance of doubt calls shall include but not be limited to
voice calls, data calls and text messaging.
On disconnection your mobile telephone number will be
reassigned. On disconnection you will be assigned a new
mobile telephone number.
Any remaining credit on your pay as you go Voucher will
be reinstated if you reconnect. You can reconnect your
phone without having credit on your pay as you go
Voucher.
No cash credits will be given for unused pay as you go
Vouchers. Credit or Debit card payments are subject to our
policy on acceptance in force from time to time.
our rights to terminate your service

We may Disconnect your phone and refuse to Re-connect
it at any time in whole or in part immediately by notice in
writing to you if:
4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of these
terms and conditions provided that where such failure
is capable of remedy you have not taken such remedial
steps as we shall have required within 7 days of our
giving you notice of such failure; or
4.1.2 for whatever reason we are unable to provide the
Services.

4.1

your responsibilities
Recognising that good management and security of the
Services is important to all Orange customers you agree
that you will:
5.1.1 not use the Services for any improper, immoral,
fraudulent or unlawful purposes or for the sending of
any communication which is of an offensive, abusive,
indecent, obscene or menacing nature;
5.1.2 not cause, nor knowingly allow others to cause, any
nuisance annoyance or inconvenience whether to us or

5.1

13.45

to any of our customers which shall include the use of
the Network for the persistent sending of unsolicited
communications without reasonable cause;
5.1.3 not act in a way, whether knowingly or otherwise, such
that the operation of the Network or any part of the
Network will be jeopardised or impaired;
5.1.4 only use a Phone and Accessories approved for use
with the Network and comply with all relevant
legislation or regulation relating to its use;
5.1.5 comply with any reasonable instructions issued by us
which concern your use of the Services and cooperate with us in our reasonable security and other
checks (which may include us making phone calls to
you).
6

supplied by you

6.1

By applying for Registration you represent to us that the
name, address and other factual information which you
provide to us are correct.
You acknowledge that if we suspect on reasonable
grounds that information has been supplied to us without
the knowledge of the person named or that an application
is unauthorised or contains false particulars, for the
protection of our Customers and the Network, we may
delay Connection or Disconnect Services to your Phone
while we investigate further. If our suspicions prove
groundless we will Connect or Re-connect Services
immediately. You acknowledge that you will have no claim
against us in respect of any delay or Disconnection caused
as a result of the operation of this Condition 6.2.

6.2

SIM Card

7.1

Any SIM Card we supply to you remains our property but it
is your responsibility to keep it safe. SIM Cards are easily
damaged and should be handled with care. We will
13.46

7.2

7.3

7.4

replace any SIM Card found to be defective by reason of
faulty workmanship or design free of charge but may
charge for replacing or renewing a SIM card in any other
circumstances. We reserve the right to recall any SIM Card
from you at any time to enhance or maintain the quality of
the Services.
You must inform us immediately in the event that a SIM
Card is damaged. We will send you a replacement SIM
Card as soon as reasonably practicable but we reserve the
right to charge you for doing so.
The software in the SIM and the Phone is either owned by
or licensed to Orange which grants you a non-exclusive
licence to use it for accessing the Services and not
otherwise.
The SIM Card supplied with your Phone enables the
Phone to work on our Network only. We will lift this
restriction at your request, subject to our current policy
relating to the same and provided you pay the current
administration charge.

directory and caller ID

8.1

Unless you inform us otherwise when you Register your
first pay as you go Voucher, we may make appropriate
directory entries and our Network may allow the display of
your telephone number on receiving handsets.

phones

9.1

Your Phone and Accessories are acquired by you outside
of the operation of these terms and conditions and, as
between you and Orange, are your property.
Any insurance or warranty relating to your Phone must be
purchased by you separately of these terms and
conditions. Any insurance or warranty arranged by us of
which you may previously have had the benefit will no
longer be valid.

9.2

13.47

9.3

9.4

9.5

You must inform us immediately in the event that the SIM
Card or your Phone is lost or stolen. In order to take
advantage of the provisions of Condition 9.4 you may
inform us if at any time your Phone requires repair.
Upon receipt of notification under Condition 9.3 we may at
your request Suspend Services for a maximum period of
30 days whilst you make arrangements to obtain an
alternative phone.
In the event that you fail to make a request as permitted by
Condition 9.4 then any current pay as you go Voucher will
lapse when you report the loss or theft of your Phone or if
you do so make a request on the expiry of the 30-day
period if you do not during that period request the reinstatement of the pay as you go Voucher.
changes

10.1 We reserve the right to vary these terms and conditions

and the Charges from time to time.
11

customer literature

11.1 We update our Customer Literature from time to time. You

are asked to read your Customer Literature and to keep it
until it is superseded.
We regard you as having been properly notified of any
information if it is either included in a mailing addressed to
you or in a text message sent by us to your Phone. You
are asked to ensure that when contacting Orange
Customer Services with queries you rely on current
Customer Literature.
11.2 Orange cannot accept responsibility for offers related to the
provision of its Services made elsewhere than in its own
advertisements or publications or for any promises,
representations, waivers, indulgences or other purported
variations of these terms and conditions unless confirmed
in writing by an authorised employee of Orange.
13.48

If you are in any doubt as to whether any statement or
representation is properly authorised you should contact
Orange Customer Services immediately.
12

assignment and change of ownership of phone

12.1 For your security, we will not knowingly Re-connect a

Phone owned by you to our Network at the request of
someone other than you unless it is at least six months
since you last Registered a pay as you go Voucher or the
person requesting Re-connection is able to correctly
identify your account password.
12.2 We may assign our rights and obligations under these
terms and conditions only if such assignment is on terms
which are at least as advantageous as those set out
herein.
13

liability

13.1 Except as provided in this Condition 13, neither party shall

be liable to the other, whether in contract or tort or
otherwise, for any loss or damage which is:
13.1.1 not the fault of the other party;
13.1.2 indirect and/or not reasonably foreseeable.
13.1.3 loss of business, profits, savings, revenue, use or
goodwill whether caused to the other party through any
breach of your Contract or any matters arising under it.
Neither party excludes liability for negligent acts or
omissions causing death or personal injury to any
person.
13.2 Subject to Condition 13.1, we limit our legal liability up to a
maximum of three thousand pounds per claim or a series
of related claims for any loss or damage which is:
13.2.1 direct financial loss.
13.2.2 direct physical damage to or loss of property resulting
from our breach of contract or negligence while
providing Services.
13.49

13.3 We will not be liable to you if we are unable to perform an

obligation or provide the Services to you because of any
factor outside our control, including but not limited to Acts
of God, industrial action, default or failure of a third party,
war, governmental action, or by any act or decision made
by a court of competent jurisdiction.
13.4 Subject to Condition 13.1, your liability is limited to
payment of all outstanding Charges due in accordance
with the provisions of your Contract.
14

general

14.1 Subject to Condition 10 these terms and conditions may

only be varied or amended only by the express mutual
agreement of both parties and the party seeking to rely on
such variation or amendment must produce evidence of
the other party’s agreement to it.
14.2 You agree to the disclosure to any telecommunications
company, debt collection agency, credit reference agency,
credit or fraud monitoring scheme, security agency or
credit provider of:
14.2.1 any information relating to your Contract, including your
personal financial information and details of how you
have performed in meeting your obligations under your
Contract;
14.2.2 any disclosure as may be within our Data Protection
Act registration.
14.2.3 any disclosure required as a result of an order of any
court of competent jurisdiction or by statutory authority.
14.3 All notices under these terms and conditions will be sent to
the address given by you on Registration unless you notify
us of a change to this address. Any notice from us to you
will be deemed served 48 hours after posting or an earlier
proof of delivery.
14.4 All notices to be served in accordance with these terms
and conditions must be served by text message, electronic
mail or by post or facsimile.
13.50

14.5 Any waiver, concession or extra time we may allow you is

limited to the specific circumstances in which it was given.
It does not affect our rights under these terms and
conditions in any other way.
14.6 You may request that certain disputes between you and us
are referred to arbitration under our Code of Practice for
Consumer Affairs, except for all disputes concerning the
operation of Condition 10 of these terms and conditions
which shall always be referred to arbitration. We will supply
a copy of the Code to you on request.
14.7 Our Company Registration Number is 2178917 and our
Registered Office is at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
14.8 The operation of these terms and conditions shall be
interpreted in accordance with the Laws of England and
Wales.

declaration of conformity
We hereby declare that [all essential radio test suites have
been carried out and that] the above named product is in
conformity with all the essential requirements of Directive
1999/5/EC.
The conformity assessment procedure referred to in Article 10
and detailed in annex [IV] of Directive 1999/5/EC has been
followed with the involvement of the following Notified
Body(ies):
BABT, Claremont House, 34 Molesley Road, Walton-onThames, KT12 4RQ UK - Identification mark: 168.

13.51

Index

■

index

14 - index

index
a
Answer Phone
see Orange Answer Phone
Answer a call

2.3

b
Bookmarks

6.7

c
Cache

6.7

Calculator

9.3

Calls
Answering

2.3

Barring

10.5

Length

9.5

Make a

2.1

Mute

2.6

Waiting

2.5

Caller groups

8.3

Caller id

2.7

Contrast

1.4

Copy contacts

3.5

d
Dialling
Fixed

10.5

Divert a call

4.4

Directory Enquiries
see Orange Directory Enquiries
Display

8.3

Downloads

8.5

14.1

e
Every Phone
see Orange Every Phone
Emergency calls

13.3

f
Fax and data
see Orange Fax and Data
Fixed dialling

10.5

g
Games

11.1

GPRS

6.2

Greeting message

8.4

i
Information menu
see Orange Information menu
International services

12.1

pay monthly customers

12.1

pay as you go customers

12.3

network selection

12.5

Internet menu
see Orange Internet

l
Line 2

7.3

Long text messages

5.4

14.2

14 - index

m
Memory
Phonebook

3.1

1.5

o
Orange Answer Fax

7.4

Orange Answer Phone

4.1

Answer Phone Call Return

4.1

Answer Phone PIN

4.3

checking from any other phone

4.3

messages

4.1

personal greeting

4.2

shortcuts

4.2

Orange Assistant

7.2

Orange Chat

5.7

Orange Directory Enquiries

3.2

Orange Internet

6.9

Orange Text Media services
Orange Information menu

6.8

Orange 177

6.8

Orange 277

6.9

p
Phonebook
Add number

3.1

Store a name and number

3.1

Edit

3.4

Deleting

3.5

Make a call using your phonebook

3.1

Phone display

1.1

Photo Messaging

5.1

Photo
Take a photo

1.3

Picture text messages

5.5

14.3

r
Redialling

2.3

Reset settings

8.5

Review your calls

9.4

Ring tone

8.1

s
Safety

13.1

Security codes

10.6

SIM Card PIN

10.3

Sound settings

8.1

Store a name and number

3.1

Symbols on your display

1.7

t
Taking a second call

2.5

Text Media
see Orange Text Media
Text messages
Send

5.2

Write

5.2

Attach a picture

5.5

To do list

9.2

Tones

8.1

v
Voice Media
see Orange 177
Volume

2.2

w
WAP

6.1

z
Zoom

1.3
14.4

notes

14.5

notes

contact Orange
Orange Customer Services are available 24 hours a day, seven days a
week, 365 days a year. Alternatively, visit the Orange website at
www.orange.co.uk for more details.
The numbers in Orange can be called from any phone by adding the
prefix 07973 100.

pay monthly customers
Billing Enquiries

152†

Orange Care

434

Customer Services

150†

International Directory Enquiries

118 880*

Literature Request Line

07973 973 970*†

Lost or Stolen

07973 100 150†

Orange Multi Media

177* or 277*

all Orange customers
Orange Accessories Line

0500 178 178

Directory Enquiries

118 000*

Emergency Services

999 or 112

Operator Services

100†

pay as you go customers
Customer Services (Enquiries)

451*†

Information Line

452

Literature Request Line

650*

Lost or Stolen

07973 100 451†

Orange Care

434

Orange Multi Media

177* or 277*

Registration

0800 079 0006

Talk Time balance

453

To top up your Talk Time

450†
14.9

Orange services
International Calling Helpline

159

Every Phone

330

WildfireTM Activation Line

435

Wirefree Enquiry Line

156

* Chargeable services available with your Orange phone.
† Charged at BT ‘F’ rate if you call from a BT fixed line phone.
■ Some calls are free from your Orange phone unless you have an Orange Value Promise
Service Plan.

www.orange.co.uk
Visit the Orange website to find out more about Orange
products and services, buy accessories from the Orange
shop and if you are a pay as you go customer register with
Orange online.

helpful booklets
If you would like to receive a free booklet containing useful
information on an Orange product or service call the Orange
Literature request line on 07973 973 970 from any phone or if
you are pay as you go customer 650 from your Orange
phone. The following booklets are available:
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange

Explain
Explain
Explain
Explain
Explain
Explain
Explain
Explain
Explain

Answer Phone
Answering Services
Care Terms and Conditions
International Services
Multi Media Services
Orange Data Access
Services and Charges
Text Messaging
Wildfire
14.10

For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes to
it and services may be modified, supplemented or
withdrawn. April 2003.
© Orange Personal Communications Services
Limited 2002. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.

Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
OPM/2852/PM/04/03 PCN –D0361 ISSUE 1 Z : h 15
Produced by Clear® the explanation agency
GH68-04473A (Rev. 1.1)

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.5
Linearized                      : Yes
Page Count                      : 168
XMP Toolkit                     : XMP toolkit 2.9.1-14, framework 1.6
About                           : uuid:1e361b15-2ed1-4e3f-8c80-0f526224b5b7
Producer                        : ezPDFGate with Acrobat Distiller
Create Date                     : 2003:09:23 17:09:16Z
Modify Date                     : 2004:11:12 11:59:14+09:00
Metadata Date                   : 2004:11:12 11:59:14+09:00
Creator Tool                    : QuarkXPressª: AdobePS 8.5.1
Document ID                     : uuid:32fa2d0d-5dbe-4669-9d84-d73076d34894
Format                          : application/pdf
Creator                         : hs
Title                           : Samsung e700 D2
Author                          : hs

EXIF Metadata provided by EXIF.tools

Samsung E700 D2 SGH 20041112114601968 ORG English 04473A Rev1.1

Navigation menu

Versions of this User Manual:

Views

Navigation