Samsung SRP 275 275_user_english User Manual To The C7517d89 Be17 4fe8 Aa5c 3b81baf7de24
User Manual: Samsung SRP-275 to the manual
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Page Count: 39
- 1. Setting Up the Printer
- 1-1 Unpacking
- 1-2 Choosing a place for the printer
- 1-3 Using the operation panel
- 2. Connecting the cables
- 3. Setting the Switches
- 4. Ribbon Cassette Installation
- 5. Roll Paper Installation
- 6. Changing the paper width
- 7. Installing the wall mount (Option)
- 8. Self Test
- 9. Hexadecimal Dumping
- 10. Specification
- 11. Appendix - Troubleshooting
User's Manual
SRP-275
Impact Printer
Rev. 1.03
http://www.samsungminiprinters.com
Rev. 1.03 - 2 -
SRP-275
■ Safety Precautions
In using the present appliance, please keep the following safety regulations in order to
prevent any hazard or material damage.
WARNING
Violating following instructions can cause serious injury or death.
Do not bend the cable by force or leave it under any
heavy object.
• A damaged cable can cause a fire.
Do not plug in or unplug with your hands wet.
• You can be electrocuted.
Keep the plastic bag out of children’s reach.
• If not, a child may put the bag on his head.
Do not pull the cable to unplug.
• This can damage the cable, which is the origin of a fire or a
breakdown of the printer.
You must use only the supplied adapter.
• It is dangerous to use other adapters.
Do not plug several products in one multi-outlet.
• This can provoke over-heating and a fire.
• If the plug is wet or dirty, dry or wipe it before usage.
• If the plug does not fit perfectly with the outlet, do not plug in.
• Be sure to use only standardized multi-outlets.
PROHIBIT
PROHIBIT PROHIBIT
PROHIBIT PROHIBIT
ONLY SUPPLIED ADAPTER
PROHIBIT
Rev. 1.03 - 3 -
SRP-275
CAUTION
Violating following instructions can cause slight wound or damage the appliance
.
Do not use the printer when it is out of order. This
can cause a fire or an electrocution.
• Switch off and unplug the printer before calling your dealer.
Do not let water or other foreign objects in the
printer.
• If this happened, switch off and unplug the printer before
calling your dealer.
Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
• Call your dealer when you need these services.
• Do not touch the blade of auto cutter.
Install the printer on the stable surface.
• If the printer falls down, it can be broken and you can hurt
yourself.
Keep the desiccant out of children’s reach.
• If not, they may eat it.
If you observe a strange smoke, odor or noise from
the printer, unplug it before taking following
measures.
• Switch off the printer and unplug the set from the mains.
• After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG
PROHIBIT
DISASSEMBLING
PROHIBITED
PROHIBIT
PROHIBIT
TO UNPLUG
PRINTER
PRINTER
PRINTER
PRINTER
DEALER
PRINTER
Rev. 1.03 - 4 -
SRP-275
All rights reserved. No part of this publication may reproduced, stored in a retrieval, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording,
or otherwise, without the prior written permission of BIXOLON.
No patent liability is assumed with respect to the use of the information contained herein.
While every precaution has been taken in the preparation of this book, BIXOLON assumed
no responsibility for errors or omissions. Neither is any liability assumed for damages
resulting from the use of the information contained herein.
Neither BIXOLON nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a
result of : accident, misuse, or abuse of this product or unauthorized modifications, repairs,
or alterations to this product, or (excluding the U.S.) failure to strictly comply with
BIXOLON s operating and maintenance instructions.
BIXOLON shall not be liable against any damages or problems arising from the use of any
options or ant consumable products other than those designated as Original Samsung
products or Samsung Approved products by BIXOLON.
■ Notice
The contents of this manual are subject to change without notice.
Copyright© 2005 BIXOLON CO., LTD
Rev. 1.03 - 5 -
SRP-275
■ EMC and Safety standards Applied
Product Name : SRP-275
The following standards are applied only to the printers that are so labeled.
Europe :
CE marking, TUV/GS : EN60950-1; 2001
North America : EMI : FCC Class A
Safety standards : UL / C-UL : UL60950-1
National : CB-scheme : IEC 60950-1: 2001
■ WARNING
The connection of a non-shielded printer interface cable to this printer will invalidate the
EMC standards of this device. You are cautioned that changes or modifications not
expressly approved by the party responsible for compliance could void your authority to
operate the equipment.
■ CE Marking
The printer conforms to the following Directive and Norms
EMC Directive 89/336/EEC EN55022 Class A : 1998+A1 : 2000
EN55024 : 1998:+A1 : 2001
EN61000-3-2 : 2000
EN61000-3-3 : 1995+A1 : 2001
Low Voltage Directive 73/23/EEC Safety : EN60950-1 : 2001
■ Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should not
be disposed with other household wastes at the end of its working life, To
prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate this from other types of wastes and recycle it
responsibly to promote the sustainable reuse of material resources. Household
users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take this item for environmentally
safe recycling. Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product should not be mixed with other
commercial wastes for disposal.
■ Label Material
* Control Label: PC
* Other Labels: PET
Rev. 1.03 - 6 -
SRP-275
■ Introduction
The SRP-275 is a high-quality impact printer.
This one-station printer has the following features.
• Compact design and light-weight.
• High-speed printing using logic-seeking (5.1LPS).
• Easy to use : Easy paper loading.
• High reliability and long life due to the use of stepping motors for head carriage return
and paper feeding.
• Two color printing (red/black) available.
• Various formats are possible because the paper feeding pitch is selectable.
• High general control utility based on the ESC/POS(TM) standard.
• The head can be driven due to the internal drawer interface.
• Character font (7ⅹ9, 9ⅹ9) is selectable.
• The auto cutter uses a circular method with a high-quality blade and a long life
(Approximately 1,000,000 cuts).
• Paper near end Switch is standard.
• A internal AC adaptor.
NOTES
Please be sure to read the instructions in this manual carefully before using your new printer.
• Front view • Rear view
Rear cover
Front cover
Control panel
Power switch
Open button
Drawer kick-out
connect
Interface
connector
Power connect
DIP Switch cover
Rev. 1.03 - 7 -
SRP-275
■ Table of Contents
1. Setting Up the Printer·······································································································8
1-1 Unpacking···················································································································8
1-2 Choosing a place for the printer··················································································8
1-3 Using the operation panel···························································································9
2. Connecting the cables ···································································································10
2-1 Connecting the AC Adaptor·······················································································10
2-2 Connecting the Interface cable and Drawer kick-out cable·······································10
2-2-1 Serial Interface (RS-232C)············································································11
2-2-2 Parallel Interface (IEEE1284)········································································12
2-2-3 USB Interface································································································13
2-2-4 Ethernet Interface ·························································································13
2-2-5 Drawer kick-out ·····························································································13
3. Setting the Switches ······································································································14
3-1 Setting the DIP Switch ······························································································14
3-1-1 DIP Switch setting for Epson(ESC/POS) mode ············································14
3-1-2 DIP Switch setting for Citizen(iDP 3550) mode·············································15
3-1-3 DIP Switch setting for Star(SP500) mode ·····················································16
3-1-4 Changing the DIP Switch setting···································································17
3-2 Setting the Memory Switches ···················································································18
3-2-1 Memory Switch setting for Epson(ESC/POS) mode ·····································18
3-2-2 Memory Switch setting for Star mode ···························································22
4. Ribbon Cassette Installation ··························································································28
5. Roll Paper Installation ····································································································29
6. Changing the paper width ······························································································30
7. Installing the wall mount (Option)···················································································31
8. Self Test ·························································································································32
9. Hexadecimal Dumping···································································································33
10. Specification·················································································································34
10-1 Printing specification·······························································································34
10-2 Paper specifications································································································34
10-3 Ribbon cassette specification ·················································································34
10-4 Electrical characteristics ·························································································35
10-5 Reliability ················································································································35
10-6 Environment conditions···························································································35
10-7 Dimensions & weight ······························································································36
10-8 Optional features ····································································································36
11. Appendix - Troubleshooting··························································································37
11-1 ERROR LED blinking pattern··················································································37
11-2 The printer does not start printing ···········································································38
11-3 The printer stops printing ························································································39
11-4 You want to check the operation of the printer by itself ···········································39
11-5 Printing is poor ········································································································39
Rev. 1.03 - 8 -
SRP-275
1. Setting Up the Printer
1-1 Unpacking
Your printer box should include the items shown in the illustration below.
If any items are damaged or missing, please contact your dealer.
1-2 Choosing a place for the printer
• Avoid locations that are subject to direct sunlight or excessive heat.
• Avoid using or storing the printer in a place subject to excessive temperature or moisture.
• Do not use or store the printer in a dirty location.
• When setting up the printer, choose a stable, horizontal location.
• Intense vibration or shock may damage the printer.
• Ensure the printer has enough space to be used easily.
SRP-275A, C AC adaptor Power cord
Ribbon cassette Paper roll Manual CD
Rev. 1.03 - 9 -
SRP-275
1-3 Using the operation panel
Most of the functions of this printer are governed by software, but you can monitor the printer s status by
looking at the lights on the control panel and for some procedures you will use the buttons.
• Control panel
- POWER LED (Green Color)
This indicator light is on when the power is turned on. It blinks when the printer is in the self
test printing standby state. Always wait until this indicator light stops blinking before you
start using the printer and before you turn it off.
- ERROR LED (Red Color)
When this indicator light is on (but not blinking), it means that the printer is out of paper or
almost out of paper or the printer covers are open. When this light blinking, there is an
error. (See "ERROR LED blinking pattern" in Chapter 11.) If you see this light blinking, turn
off the printer for a few seconds and then turn it back on. If the light is still blinking, call your
supervisor or a service person.
- PAPER OUT LED (Red Color)
When this indicator light is on, it means that the paper near end. Replace the new paper
roll. When ERROR and PAPER OUT indicator lights are on it means paper end. Install the
paper roll.(See "Installing paper roll" in Chapter 5.)
- FEED button
Use this button to feed paper or to start self test and for hexadecimal dump mode.
(See the instructions "Self test" (8) in this chapter for self test.)
(See the instructions "Hexadecimal dump" in Chapter 9 for hexadecimal dump mode.)
Rev. 1.03 - 10 -
SRP-275
2. Connecting the cables
2-1 Connecting the AC Adaptor
CAUTION
Before connecting the printer to the power supply, make sure that the voltage and power specifications
match the printer’s requirements. Using an incorrect power supply can cause serious damage to the printer.
2-2 Connecting the Interface cable and Drawer kick-out cable
NOTES
Connect the printer to the host ECR (host computer) though an interface cable matching the specification of
the printer and the host ECR (host computer). Be sure to use a drawer that matches the printer’s
specification.
Depending on the interface your system uses, either connect the serial, parallel, USB or Ethernet
communication cable to the appropriate connector on the back of the printer. Cables are provided by your
dealer or system installer.
• Connect the AC adapter according to the
following procedure.
1) Make sure the printer is turned off.
2) Before inserting the AC adaptor, connect the
power cord.
3) Insert the AC adaptor as shown.
4) Plug the AC adapter cable into the printer’s
power connector.
5) Plug the power cord into the outlet, and turn on
the power.
AC adaptor
Power connector
Power cord
Drawer kick-out connector
Interface
connector
Serial/ Parallel/ USB/ Ethernet
Interface cable
Drawer kick-out
cable
• Connect the cables according to the
following procedure.
1) Turn off printer and the host ECR (host
computer).
2) Plug the interface cable into the interface
connector on the printer then fasten the screw
on both sides of the connector.
3) Plug the drawer kick-out cable into the drawer
kick-out connector on the printer.
(When removing the drawer kick-out cable,
press on the connector’s clip while pulling out.)
Rev. 1.03 - 11 -
SRP-275
2-2-1 Serial Interface (RS-232C)
IFC-S TYPE
Interface connector Drawer kick-out
Connector
(F.G) 1
(TXD) 2
(RXD) 3
(RTS) 4
(CTS) 5
(DSR) 6
(S.G) 7
(DTR) 20
1 (F.G)
2 (RXD)
3 (TXD)
4 (DTR)
5 (S.G)
6 (DSR)
7 (RTS)
8 (CTS)
PRINTER
SIDE
(25Pin)
HOST
SIDE
(9Pin)
Pin No. Signal name Direction Function
1 FG - Frame Ground
2 TxD Output Transmit Data
3 RxD Input Receive Data
6 DSR Input Data Set Ready
7 SG - Signal Ground
20 DTR Output Data Terminal Ready
Rev. 1.03 - 12 -
SRP-275
2-2-2 Parallel Interface (IEEE1284)
IFC-P TYPE
Interface connector Drawer kick-out
Connector
Pin no. Source Compatibility mode Nibble mode Byte mode
1 Host nStrobe HostClk HostClk
2 Host / Printer Data 0 (LSB) - Data 0 (LSB)
3 Host / Printer Data 1 - Data 1
4 Host / Printer Data 2 - Data 2
5 Host / Printer Data 3 - Data 3
6 Host / Printer Data 4 - Data 4
7 Host / Printer Data 5 - Data 5
8 Host / Printer Data 6 - Data 6
9 Host / Printer Data 7 (MSB) - Data 7 (MSB)
10 Printer nAck PtrClk PtrClk
11 Printer Busy PtrBusy / Data3,7 PtrBusy
12 Printer Perror AckDataReq / Data2,6 AckDataReq
13 Printer Select Xflag / Data1,5 Xflag
14 Host nAutoFd HostBusy HostBusy
15 - NC ND ND
16 - GND GND GND
17 - GND FG FG
18 Printer Logic-H Logic-H Logic-H
19~30 - GND GND GND
31 Host nInit nInit nInit
32 Printer nFault nDataAbail / nDataAvail
33 - NC ND ND
34 Printer NC ND ND
35 Printer NC ND ND
36 Host nSelectln 1284-Active 1284-Active
Rev. 1.03 - 13 -
SRP-275
2-2-3 USB Interface
IFC-U TYPE
Interface connector Drawer kick-out
Connector
Pin No. Signal name Assignment (Color) Function
Shell Shield Drain wire Frame ground
1 VBUS Red NC
2 D- White Differential data line
3 D+ Green Differential data line
4 GND Black Signal ground
2-2-4 Ethernet Interface
IFC-E TYPE
8 1
Interface connector Drawer kick-out
Connector
Pin No. Signal name Assignment (Color) Function
1 TxD+ White with orange stripe Transmit +
2 TxD- Solid orange Transmit -
3 RxD+ White with green stripe Receive +
4 NC Solid blue -
5 NC White with blue stripe -
6 RxD- Solid green Receive -
7 NC White with brown stripe -
8 NC Solid brown -
2-2-5 Drawer kick-out
1 6
Pin No. Description Direction
1 Signal GND -
2 Drawer kick-out driver signal #1 Output
3 Drawer Open / Close signal Input
4 +24V -
5 Drawer kick-out driver signal #2 Output
6 Signal GND -
Rev. 1.03 - 14 -
SRP-275
3. Setting the Switches
3-1 Setting the DIP Switch
Although the factory settings are best for almost all users, if you have special requirements, you can change
the DIP Switch. Your printer has two sets of DIP Switches. The functions of the switches are shown in the
following table.
3-1-1 DIP Switch setting for Epson(ESC/POS) mode
• DIP Switch 1
Switch Function ON OFF Default
1-1
1-2 Emulation Selection (*1) Refer to the following table OFF
1-3 Auto cutter Enable Disable OFF
1-4 BUSY condition Receive buffer full Receive buffer full
or Offline OFF
1-5 Serial interface selection Memory Switch DIP Switch OFF
1-6 Print NV bit image #1 after cutting Enable Disable OFF
1-7 Near end switch Enable Disable OFF
1-8 Print column 42/35 40/33 OFF
• DIP Switch 2 (RS232C serial interface model)
Switch Function ON OFF Default
2-1 Data receive error Ignore Print “?” OFF
2-2 Reserved OFF
2-3 Hand shaking XON/XOFF DTR/DSR OFF
2-4 Word length 7 bits 8 bits OFF
2-5 Parity check Enable Disable OFF
2-6 Parity selection EVEN ODD OFF
2-7 OFF
2-8 Baud rate selection (*2) Refer to the following table OFF
• DIP Switch 2 (Parallel interface model)
Switch Function ON OFF Default
2-1 Auto Line Feed Enable Disable OFF
2-2~8 Undefined OFF
NOTES
(*1) Emulation Selection (DSW 1-1 and 1-2)
Emulation 1-1 1-2
EPSON OFF OFF
STAR OFF ON
CITIZEN ON OFF
EPSON-KP ON ON
- EPSON-KP(EPSON Kitchen Printer mode) : A alarm is generated by printer after auto cutting and in paper end error.
(*2) Baud rate selection (Transmission speed)
Transmission 2-7 2-8
2400 baud ON ON
4800 baud OFF ON
9600 baud OFF OFF
19200 baud ON OFF
Rev. 1.03 - 15 -
SRP-275
3-1-2 DIP Switch setting for Citizen(iDP 3550) mode
• DIP Switch 1
Switch Function ON OFF Default
1-1
1-2 Emulation Selection (*1) Refer to the following table OFF
1-3 Auto cutter Enable Disable OFF
1-4 CBM command CBM2 mode
(iDP3530 system)
CBM1 mode
(iDP3540 system) OFF
1-5
1-6
1-7
International characters (*2) Refer to the following table ON
1-8 CR mode CR CR+LF OFF
• DIP Switch 2 (RS232C serial interface model)
Switch Function ON OFF Default
2-1 Word length 8 bits 7 bits ON
2-2 Parity check Disable Enable ON
2-3 Parity selection ODD EVEN ON
2-4 Hand shaking DTR/DSR XON/XOFF ON
2-5
2-6 Baud rate selection (*3) Refer to the following table OFF
2-7 Near end switch Enable Disable OFF
2-8 Mechanism type Graphic Character OFF
NOTES
(*1) Emulation Selection (DSW 1-1 and 1-2)
Emulation 1-1 1-2
EPSON OFF OFF
STAR OFF ON
CITIZEN ON OFF
EPSON-KP ON ON
- EPSON-KP(EPSON Kitchen Printer mode) : A alarm is generated by printer after auto cutting and in paper end error.
(*2) International Character Selection
No.
Country DSW 1-5 DSW 1-6 DSW 1-7 Code page
U.S.A. ON ON ON Page 0 (PC437 : U.S.A.)
France OFF ON ON
Germany ON OFF ON
U.K. OFF OFF ON
Page 2 (PC850 : Multilingual)
Denmark ON ON OFF
Sweden OFF ON OFF
Page 5 (PC865 : Nordic)
Italy ON OFF OFF Page 2 (PC850 : Multilingual)
Windows Code OFF OFF OFF Windows Code
(*3) Baud rate selection (Transmission speed)
Transmission 2-5 2-6
2400 baud ON ON
4800 baud OFF ON
9600 baud OFF OFF
19200 baud ON OFF
Rev. 1.03 - 16 -
SRP-275
3-1-3 DIP Switch setting for Star(SP500) mode
• DIP Switch 1
Switch Function ON OFF Default
1-1
1-2 Emulation Selection (*1) Refer to the following table OFF
1-3 Auto cutter Enable Disable OFF
1-4 Black/Red Printing Enable Disable OFF
1-5
1-6
1-7
1-8
Reserved OFF
• DIP Switch 2 (RS232C serial interface model)
Switch Function ON OFF Default
2-1
2-2 Reserved OFF
2-3 Hand shaking XON/XOFF DTR/DSR OFF
2-4 Word length 7 bits 8 bits OFF
2-5 Parity check Enable Disable OFF
2-6 Parity selection EVEN ODD OFF
2-7 OFF
2-8 Baud rate selection (*2) Refer to the following table OFF
NOTES
(*1) Emulation Selection (DSW 1-1 and 1-2)
Emulation 1-1 1-2
EPSON OFF OFF
STAR OFF ON
CITIZEN ON OFF
EPSON-KP ON ON
- EPSON-KP(EPSON Kitchen Printer mode) : A alarm is generated by printer after auto cutting and in paper end error.
(*2) Baud rate selection (Transmission speed)
Transmission 2-7 2-8
2400 baud ON ON
4800 baud OFF ON
9600 baud OFF OFF
19200 baud ON OFF
NOTICE
Change in DIP Switch settings are recognized only when the printer power is turned on or when the
printer is reset by using the interface. If the DIP Switch setting is changed after the printer power is
turned on, the change does not take effect until the printer is turned on again or is reset.
Rev. 1.03 - 17 -
SRP-275
3-1-4 Changing the DIP Switch setting
If you need to change settings, follow the steps below to make your changes.
CAUTION
Turn off the printer before removing the DIP Switch cover to prevent an electric short, which can damage
the printer.
1) Make sure the printer is turned off.
2) Remove the screw from the DIP Switch cover.
Then take off the DIP Switch cover, which is shown in the illustration below.
3) Set the switches using a pointed tool, such as tweezers or a small.
4) Replace the DIP Switch cover. Then secure it with the screw.
NOTES
The new settings take effect when you turn on the printer.
Rev. 1.03 - 18 -
SRP-275
3-2 Setting the Memory Switches
3-2-1 Memory Switch setting for Epson(ESC/POS) mode
This printer has “Memory Switch” set which is software switches. Memory Switch set has “MSW 2”, “MSW 8”,
“Customize value”, “Serial communication condition”. “Memory Switch setting utility” can change the Memory
Switch set to ON or OFF as shown in the table below (default: all OFF):
NOTES
The Memory Switch is available to be changed by three methods:
- Memory Switch setting utility
- Memory Switch setup mode (there are limitations on what can be changed)
- Control from ESC/POS command
- Some Memory Switch settings can be changed by the “Memory Switch setting mode”. See “Procedure of
Memory Switch setting”.
Settings of the Memory Switch are stored in the NV memory; therefore, even if the printer is turned off, the
settings are maintained. When you replace a SRP-270 with a SRP-275, you should adjust the MSW 8-5 to
OFF.
• Memory Switch 2
Switch Function On Off
1 Reserved - Fixed to Off
2 Reserved - Fixed to Off
3 Reserved for Chinese selection - Fixed to Off
4~8 Code page selection (*1) Refer to the following table
NOTES
Desired code page can be selected using Memory Switch 2-4~8 by setting as following.
(*1) Code page selection
MSW 2-8 MSW 2-7 MSW 2-6 MSW 2-5
MSW 2-4
Character Table
0 0 0 0 0 Page 0 (PC437 : U.S.A.)
0 0 0 0 1 Page 1 (Katakana)
0 0 0 1 0 Page 2 (PC850 : Multilingual)
0 0 0 1 1 Page 3 (PC860 : Portuguese)
0 0 1 0 0 Page 4 (PC863 : Canadian-French)
0 0 1 0 1 Page 5 (PC865 : Nordic)
0 0 1 1 0 Page 16 (WPC1252 : Latin1)
0 0 1 1 1 Page 17 (PC866 : Russian)
0 1 0 0 0 Page 18 (PC852 : Latin2)
0 1 0 0 1 Page 19 (PC858 : Euro)
0 1 0 1 0 Page 21 (PC862 : Israel)
0 1 0 1 1 Page 22 (PC864 : Arabic)
0 1 1 0 0 Page 23 (Thai character code 42)
0 1 1 0 1 Page 24 (WPC1253 : Greek)
0 1 1 1 0 Page 25 (WPC1254 : Turkish)
0 1 1 1 1 Page 26 (WPC1257 : Baltic)
1 0 0 0 0 Page 27 (Farsi) (*2)
1 0 0 0 1 Page 28 (WPC1251 : Russian) (*2)
1 0 0 1 0 Page 29 (PC737 : Greek) (*2)
1 0 0 1 1 Page 30 (PC775 : Baltic) (*2)
1 0 1 0 0 Page 31 (Thai character code 14)
1 0 1 0 1 Page 32 (OldCode : Israel)
1 0 1 1 0 Page 33 (WPC1255 : Israel)
1 0 1 1 1 Page 34 (Thai character code 11)
1 1 0 0 0 Page 35 (Thai character code 18)
1 1 0 1 0 Page 37 (PC857 : Turkish)
1 1 0 1 1 Page 38 (PC928 : Greek)
(*2) Only Font B available.
Rev. 1.03 - 19 -
SRP-275
• Memory Switch 8
Switch Function On Off
1 Upside down On Off
2 Font Selection Font B Font A
3 Selection Paper End Buzzer Off On
4 Reserved Fixed to Off
5 Selection of the cover open status Cover open Paper end
6 Buffer Size 40 bytes 8 Kbytes
7 Receive buffer full release Remaining 522 bytes Remaining 640 bytes
8 Printer (Cover open during operation) Errors that can
possibly recover
Errors that
automatically recover
NOTES
MSW 8-5:
When Off is selected, a bit of the “paper end sensor” in each status that is transmitted from the printer is
changed every time the rear cover is open or closed. When On is selected, a bit of the “rear cover open /
close" in each status that is transmitted from the printer is changed every time the rear cover is open or
closed. When you replace a SRP-270 with a SRP-275, you should adjust the MSW 8-5 to Off.
MSW 8-8:
When Off is selected, a bit of the “automatic recoverable error” in each status that is transmitted from
the printer is changed every time the rear cover is open. When On is selected, a bit of the “mechanical
error” in each status that is transmitted from the printer is changed every time the rear cover is open.
The setting of MSW 8-5 and 8-8 can be set by “Memory Switch setup mode”.
• Customize value
Function Selectable value
Paper roll width 57.5 mm / 69.5 mm / 76 mm (default value)
NOTES
These setting can be set by “Memory Switch setup mode.”
• Serial communication
Function Selectable value
2400 bps 4800 bps
baud rate 9600 bps 19200 bps
None Odd
Parity Even -
Handshake DSR/DTR XON/XOFF
Data length 7 bit 8 bit
NOTES
There are two methods, DIP Switch and Memory Switch, to adjust the serial communication conditions.
DIP Switch 1-5 selects which is effective, DIP Switch or Memory Switch.
To enable the “Serial communication“ setting, you have to adjust the “Serial interface selection“ function
of DIP Switch 1-5 to “Memory Switch”.
These settings can be set by “Memory Switch setup mode”.
Rev. 1.03 - 20 -
SRP-275
• Memory Switch Setup Mode
The following items are specified in the Memory Switch setup mode:
Basic Serial communication condition (Serial communication)
- Transmission speed
- Parity
- Handshaking
- Data length
Receive buffer full release condition (MSW 8-7)
Paper roll width (Customize value)
Cover open status (MSW 8-5)
NOTES
All new settings will be lost if the power supply is turned off in the Memory Switch setup mode. Be sure to
follow the proper procedure, and turn the power off at the correct time.
Use the following procedure to start the Memory Switch setup mode.
1) Open the rear cover.
2) Turn the power on while pressing the paper FEED button.
3) Press the FEED button twice while POWER, ERROR, and PAPER OUT LEDs are lit.
4) Close the cover. The printer prints the enabled settings of the Memory Switches and instructions.
5) Follow the instructions to process the switch setup.
NOTES
In the Memory Switch setup, the power LED may be flashing.
• Example of Memory Switch setup sheet
Memory S/W Setup
You can choose desired item using
YES or NO as following
YES: Keep pressing FEED button
Until printing starts
NO : Press & release it swiftly
Serial interface setting
Do you want to change
Serial interface condition?
Buffer full release condition
Current condition: 640 bytes left
Do you want to change
Buffer full release condition?
Paper width
Current paper width: 76.0 mm
Do you want to change
paper width?
Cover open status
Current status: Paper out
Do you want to change
cover open status?
Rev. 1.03 - 21 -
SRP-275
• Procedure of Memory Switch setting
①Resetting Basic Serial Interface?
Baud rate
Current
setting:
9600 bps
19200bps
4800bps
2400bps
Handshake
Current
setting:
DSR/DTR
XON/XOFF
Parity
Current
setting:
Non
Even
Odd
Data bit
Current
setting:
8 bits
7 bits
NO
NO
NO
NO
NO
YES
YES
YES
YES
NO NO
YES YES
NO
NO
NO
YES
YES
NO
②Resetting Buffer full release
condition?
Current setting: 640 bytes
69.5 mm
522 bytes
NO
③Resetting Paper width?
Current setting: 76 mm
57mm
④Resetting Cover open status?
Current setting: Paper out
Cover open
Finishing Memory
S/W Setting Mode?
YES
Memory S/W Setting
Completed
NO
YES YES
YES
NO
YES
YES
NO
NO
YES
YES
YES
NO
NO
NO
YES
YES
Finishing Memory
S/W Setting Mode?
Finishing Memory
S/W Setting Mode?
NO YES
YES
Entering Memory Switch Setting Mode
Rev. 1.03 - 22 -
SRP-275
3-2-2 Memory Switch setting for Star mode
• Settings
Memory Switches are from MSW 0 to MSW 8. They are stored in non-volatile memory (flash memory). To
change the settings, send the following commands from the host.
[Name] Set Memory Switch
[Code] ASCII ESC GS # m N n1 n2 n3 n4 LF NUL
Hexadecimal 1B 1D 23 m N n1 n2 n3 n4 0A 00
Decimal 27 29 35 m N n1 n2 n3 n4 10 0
[Defined Region] m = "W", "T", ",", "+", "-", "@"
"0" ≤ N,n1,n2,n3,n4 ≤ "9",
"A" ≤ N,n1,n2,n3,n4 ≤ "F"
[Function] Sends command to write after defining Memory Switch using the definition command
specified by the following classes to set the Memory Switch. The printer is automatically
reset after writing the setting defined by that command to the non-volatile memory.
Do not turn off the power to the printer while sending commands to the non volatile
memory. Doing so will destroy the Memory Switch setting. It is also possible for all Memory
Switch settings to become offset to their initial, default settings.
Consider the life of the non-volatile memory and avoid over-use of this command.
Function Class m N n1 n2 n3 n4
Data Definition (Data Specification) Definition "," N n1 n2 n3 n4
Data definition (set specified bit) Definition "+" N n1 n2 n3 n4
Data definition (clear specified bit) Definition "-" N n1 n2 n3 n4
Data Definition (clear all data) Definition "@" Fixed at "0" Fixed at "0000"
Definition data write and reset Write "W" Fixed at "0" Fixed at "0000"
Definition data write and reset and test print Write "T" Fixed at "0" Fixed at "0000"
(Ex) Memory Switch 1-8 = 0; Memory Switch 2-7 = 1: Memory Switch 2-A =1 for a test print:
PRINT #1, CHR$(&H1B);CHR$(&H1D);CHR$(&H23);CHR$(&H2D);CHR$(&H31); ' <ESC><GS> # - 1
PRINT #1, CHR$(&H30);CHR$(&H31);CHR$(&H30);CHR$(&H30);CHR$(&H0A);CHR$(0); ' 0100 <LF><NUL>
PRINT #1, CHR$(&H1B);CHR$(&H1D);CHR$(&H23);CHR$(&H2B);CHR$(&H32); ' <ESC><GS> # + 2
PRINT #1, CHR$(&H30);CHR$(&H34);CHR$(&H38);CHR$(&H30);CHR$(&H0A);CHR$(0); ' 0480 <LF><NUL>
PRINT #1, CHR$(&H1B);CHR$(&H1D);CHR$(&H23);CHR$(&H54);CHR$(&H30); ' <ESC><GS> # T 0
PRINT #1, CHR$(&H30);CHR$(&H30);CHR$(&H30);CHR$(&H30);CHR$(&H0A);CHR$(&H0); ' 0000 <LF><NUL>
Rev. 1.03 - 23 -
SRP-275
• Default Settings
The default settings for Memory Switch 0 to Memory Switch 8 are shown below.
Settings vary for single byte character countries (standard specifications (SBCS)) and for double-byte
character countries (Chinese character specifications (DBCS)).
- Standard Specifications (SBCS)
Memory Switch Number Ex-factory Settings (n1, n2, n3, n4)
MSW 0 "0000"
MSW 1 "0000"
MSW 2 "0000"
MSW 3 "0000"
MSW 4 "0000"
MSW 5 "0000"
MSW 6 "0000"
MSW 7 "0000"
MSW 8 "0000"
- Chinese character specifications (DBCS) (For China)
Memory Switch Number Ex-factory Settings (n1, n2, n3, n4)
MSW 0 "0010"
MSW 1 "0000"
MSW 2 "0000"
MSW 3 "0000"
MSW 4 "0000"
MSW 5 "0000"
MSW 6 "0000"
MSW 7 "0000"
MSW 8 "0000"
Rev. 1.03 - 24 -
SRP-275
• Function
- Memory Switch 0
Bit Function 0 1
F~C Reserved
B~A Red and Black
(inverted black and white) Commands (*3) Refer to the following table
9~5 Reserved
4 Country Specifications (*1) SBCS
(Single Byte countries)
DBCS
(Double Byte countries)
3~2 <FF> Command (*2) Refer to the following table
1~0 Reserved
NOTES
(*1) Country Specifications
Country MSW 0-4 = 0 MSW 0-4 = 1
Overseas Standard Specifications Chinese Characters
(*2) <FF> Command Function Selection
MSW 0-3 MSW 0-2 <FF> Command Function <FF> Command Function
Auto cutter model Tear Bar Model (SRP-275A type)
0 0 Executes a form feed. Executes a form feed.
0 1
After paper fed to cutting position
executes partial cut (*3) Paper fed to the tear-bar position
1 0 Executes a form feed. Executes a form feed.
1 1
After paper fed to cutting position
executes partial cut (*3) Paper fed to the tear-bar position
(*3) Red and Black (inverted black and white) Commands
MSW 0-B MSW 0-A <ESC> 4 / <ESC> 5 Command Functions
0 0 White/black inverted printing (1 Pass)
0 1 <Option 1> White/black inversion (7 × 9 font print) + enhancing (2 passes)
1 0 <Option 2> Upper line + Underline + enhancing (2 passes)
1 1 <Option 3> Upper line + Underline + double tall expanded + enhancing (4 passes)
This setting functions to specify adornments when the subsequent red (white/black inversion) print
command is set. It is a substitute function for the conventional red/black (white/black inversion) printing.
<ESC> “4”: Red (white/black inversion) printing
<ESC> “5”: Red (white/black inversion) printing cancelled.
When using <ESC> 5 to cancel adornments, it returns to the previously set adornments. (Adornments
such as underline, upper line, double-tall expanded and enhancing are cancelled if there is no command
to set them (for example the <ESC> “-” 1 specification for underlines).)
This setting is enabled only for ANK characters and block characters. It is disabled for IBM block
characters and Chinese characters composed of 12 dot vertical characters (IBM block characters and
Chinese characters do not have adornment with this command).
- Precautions for selecting Option 1.
1) Prints white/black inverted characters using 7 × 9 fonts regardless of the current font size setting.
2) Inserts a one dot string of black printing to the head of the white/black inverted characters.
3) Printing data created on a conventional red/black printer, using 1 and 2 above, there are cases in
which the printing position will shift to the right and a line of printable characters reduced.
(For example, to write 42 digits of red print data using conventional a 7 × 9 font, there is a line feed at
the 35th digit, and the remaining 7 digits are printed on the next line.)
4) Download defined characters defined with 7 × 9 fonts are printed regardless of the current font setting
(7×9/9×9).
5) MSW 3-6 must not be set to 1 (ANK character count = many). (This will cause a while line to appear
between characters.)
- Precautions for selecting Option 2 and Option 3.
1) Do not apply an upper line or an underline to characters when rotating 90 or 270 degrees.
Rev. 1.03 - 25 -
SRP-275
- Memory Switch 1
Bit Function 0 1
F Reserved
E~5
4 Zero style Normal Slash zero
3~0 International Characters (*1) Refer to the following table
NOTES
(*1) International Characters Default Value Settings
MSW1-3 MSW1-2 MSW1-1 MSW1-0 International Characters
0 0 0 0 U.S.A
0 0 0 1 France
0 0 1 0 Germany
0 0 1 1 U.K.
0 1 0 0 Denmark1
0 1 0 1 Sweden
0 1 1 0 Italy
0 1 1 1 Spain1
1 0 0 0 Japan
1 0 0 1 Norway
1 0 1 0 Denmark2
1 0 1 1 PC-999
- Memory Switch 2
Bit Function 0 1
F Reserved
E How to recover to print ready after inserting paper Press FEED. Auto-recovery
D~C Reserved
B Printing region width (*1) Refer to the following table
A Paper width selection (*1) Refer to the following table
9~4
3 Contextual auto-cut function (*2) Disabled Enabled
2
1~0 Near end switch function (*3) Refer to the following table
NOTES
(*1) Print Region Width (MSW 2-B)/Paper Width (MSW 2-A) Selection
MSW 2-B MSW 2-A Printing Region Width Paper Width
0 0 400 half dots 76mm
0 1 300 half dots 57.5mm
1 0 385 half dots 76mm
1 1 297 half dots 57.5mm
(*2) Contextual Auto-cut Function
This function auto-cuts paper when a paper feed command that feeds continuously over 7/6 inch.
Hosts that cannot send an escape sequence, such as <ESC> “d” 0 can cut paper if a 1/6 inch line feed
code <LF> is sent seven times.
(*3) Near end switch Function
When an near end switch is mounted, settings should abide by those shown in the table below.
MSW 2-1 MSW 2-0 Near end switch Function
0 0 Disabled
0 1 Disabled
1 0
Reflects the near end switch state to the status.
Printing does not stop for near end, and the printer does not go offline.
1 1
Reflects the near end switch state to the status.
Printing does stop for near end, and the printer goes offline.
Rev. 1.03 - 26 -
SRP-275
- Memory Switch 3
Bit Function 0 1
F~D
C~8 Character Table (*2) Refer to the following table
7~2
1~0 <CR> Command Functions (*1) Refer to the following table
NOTES
(*1) <CR> Command Functions
MSW3-1 MSW3-0 <CR> Functions
0 0 Ignored
0 1 Ignored
1 0 Prints and performs a line feed (same as <LF>.)
1 1 Prints (No line feed)
(*2) Character Table Settings
These settings are enabled only on standard specification printers.
MSW3-C MSW3-B MSW3-A MSW3-9
MSW3-8
Character Table
0 0 0 0 0 Page 0 (PC437 : U.S.A.)
0 0 0 0 1 Page 1 (Katakana)
0 0 0 1 0 Page 2 (PC850 : Multilingual)
0 0 0 1 1 Page 3 (PC860 : Portuguese)
0 0 1 0 0 Page 4 (PC863 : Canadian-French)
0 0 1 0 1 Page 5 (PC865 : Nordic)
0 0 1 1 0 Page 16 (WPC1252 : Latin1)
0 0 1 1 1 Page 17 (PC866 : Russian)
0 1 0 0 0 Page 18 (PC852 : Latin2)
0 1 0 0 1 Page 19 (PC858 : Euro)
0 1 0 1 0 Page 21 (PC862 : Israel)
0 1 0 1 1 Page 22 (PC864 : Arabic)
0 1 1 0 0 Page 23 (Thai character code 42)
0 1 1 0 1 Page 24 (WPC1253 : Greek)
0 1 1 1 0 Page 25 (WPC1254 : Turkish)
0 1 1 1 1 Page 26 (WPC1257 : Baltic)
1 0 0 0 0 Page 27 (Farsi) (*3)
1 0 0 0 1 Page 28 (WPC1251 : Russian) (*3)
1 0 0 1 0 Page 29 (PC737 : Greek) (*3)
0 0 0 1 1 Page 30 (PC775 : Baltic) (*3)
1 0 1 0 0 Page 31 (Thai character code 16)
1 0 1 0 1 Page 32 (OldCode : Israel)
1 0 1 1 0 Page 33 (WPC1255 : Israel)
1 0 1 1 1 Page 34 (Thai character code 11)
1 1 0 0 0 Page 35 (Thai character code 18)
(*3) Only Font B available.
Rev. 1.03 - 27 -
SRP-275
- Memory Switch 4
Bit Function 0 1
F~9
8 Automatic Status Function Disabled Enabled
7~4
3 ESC RS a n command function Only Setting Auto-status sent only
once
2~1
0 Data reception error (serial) Prints “?” Ignored
- Memory Switch 5
Bit Function 0 1
F~0 Reserved
- Memory Switch 6
Bit Function 0 1
F~A
9 BUSY Condition Reception Buffer or
Offline Reception Buffer Full
8~0
- Memory Switch 7
Bit Function 0 1
F~0 Reserved
Rev. 1.03 - 28 -
SRP-275
4. Ribbon Cassette Installation
NOTES
Malfunctions and other problems may arise if other than specified ribbon cassettes are used in the printer.
The Warranty may be void if other than specified ribbon cassettes are used. Contact your dealer or place of
purchase for more information about proper ribbon cassettes.
1) Before inserting the ribbon cassette, turn the
knob clockwise to prevent twisting the ribbon.
2) Open the front cover of printer.
3) Take out the old ribbon cassette if there is one.
4) Insert the new ribbon cassette as shown and
pay particular attention to the placement of the
ribbon behind the Printer Head.
5) During inserting the ribbon cassette, turn the
knob clockwise again to make sure the ribbon
moves freely in the cassette.
6) Close front cover of printer.
Rev. 1.03 - 29 -
SRP-275
5. Roll Paper Installation
CAUTION
Do not touch the auto cutter blade when you open rear cover.
1) To prevent data loss, make sure that the printer
is not receiving data.
2) Open the rear cover by pushing the open
button.
3) Remove the used paper roll core if there is one.
4) Insert the paper roll as shown.
5) Be sure to note the correct direction that the
paper should come off the paper roll.
6) Pull out small amount of paper as shown. Then
close the cover and tear off the extra paper by
pulling it toward the front of the printer.
Rev. 1.03 - 30 -
SRP-275
6. Changing the paper width
Screw(3x6)(2pieces)
Frame paper control
57.5mm 69.5mm 76mm(default)
1) Open the rear cover.
2) Remove the frame paper control by loosing the
two screws(3×6).
3) Reattach the frame paper control in you want.
(Insert and tighten two screws(3×6) to reattach.)
4) Close the rear cover.
5) Change the Memory Switch setting for changing
paper roll width. (See the instructions "Setting
the Memory Switches"(3.1) in Chapter 3.)
Rev. 1.03 - 31 -
SRP-275
7. Installing the wall mount (Option)
Bracket hanger
Screw(3x5)
(4pieces)
Bracket mount
Screw(4x10)
(8pieces)
1) Turn the Set over and attach the Bracket
hanger to the Frame base then tighten four
screws.
2) Attach the Bracket mount to the wall firmly with
the eight screws. Be sure that the Bracket
attached properly to match the direction of
arrow as shown. And the Bracket mount should
be always fixed vertically.
3) Insert the Bracket hanger of Set to the Bracket
mount as shown.
Rev. 1.03 - 32 -
SRP-275
8. Self Test
The self test let you know if your printer is operating properly. It checks the printing quality, ROM version,
DIP Switch settings, memory switch settings and statistic data.
The test is independent of any other equipment or software, so it is a good idea to run it when you first set
up the printer or if you have any trouble. If the self test works correctly, the problem is in the other equipment
or the software, not the printer.
• Running the self test
1) Make sure the printer is turned off and the printer cover is closed properly.
2) While holding down the FEED button, turn on the printer and continue to hold until the paper begins to
feed. The self test prints the printer DIP Switch settings and memory switch settings. And cuts the paper
and pauses. (The power light blinks.)
3) Press the FEED button to continue printing the statistic data.
4) Press the FEED button to continue printing the rolling ASCII pattern.
5) The self test mode terminates after printing the rolling ASCII pattern automatically.
Rev. 1.03 - 33 -
SRP-275
9. Hexadecimal Dumping
• Hexadecimal dump
This feature allows experienced users to see exactly what data is coming to the printer.
This can be useful in finding software problems. When you turn on the hexadecimal dump function, the
printer prints all commands and other data in hexadecimal format along with a guide section to help you
find specific commands.
• To use the hexadecimal dump feature, follow these steps:
1) After you make sure that the printer is off, open the rear cover of the printer.
2) Hold down the FEED button while you turn on the printer.
3) Close the rear cover.
4) Run any software program that sends data to the printer. The printer prints "Hexadecimal dump" and
then all the codes are received in a two column format. The first column contains the hexadecimal
codes and the second column gives the ASCII characters that correspond to the codes.
Hexadecimal Dump
To terminate hexadecimal dump
Press FEED button three times
1B 21 00 1B 26 02 40 40 . ! . . & . @ @
1B 25 01 1B 63 34 00 1B . % . . c 4 . .
41 42 43 44 45 46 47 48 A B C D E F G H
<Online Hex Dump Completed>
(A period(.) is printed for each code that has no ASCII equivalent.)
5) When the printing finishes, turn off the printer.
Rev. 1.03 - 34 -
SRP-275
10. Specification
10-1 Printing specification
Item Description Remark
Printing method Serial impact method
Head wire 9 pin serial type
Dot pitch 0.352mm (1/72”)
Dot wire diameter 0.3mm (0.01”)
Printing direction Bidirectional (logic seeking) with friction feed
Characters per line Max. 42 (characters)
Printing speed 5.1 LPS (Line Per Second) at 40 column
Printing width 63.34 mm (2.49”)
Line interval 4.233 mm (1/6”)
Paper feed method Friction feed
Paper feed speed Approximately 158 mm (6.2”)
Character font 7 x 9 / 9 x 9
Character sets
Alphanumeric characters : 95
International characters : 32
Extended graphics : 128 x 25 pages
10-2 Paper specifications
Item Description Remark
Paper type Paper roll
Paper roll width 76±0.5 mm, 69.5±0.5 mm, 57.5±0.5mm
Paper roll diameter Max. ø83 mm (3.27")
Normal paper Thickness : 1 sheet 0.07~0.085 mm (0.0028~0.0034")
Weight : 52.3~64g/m2 (0.115~0.1411 lb)
Paper core outside diameter Max. ø19mm (0.75")
10-3 Ribbon cassette specification
Item Description Remark
Standard SRP 275 B/R
Color Black & Red
Size 13 mm (W)
Life SRP 275 B/R : 1,500,000 characters (Black)
750,000 characters (Red)
Continuous printing 7x9 font
ASCII
25℃
NOTES
Malfunctions and other problems may arise if other than specified ribbon cassettes are used in the printer.
The Warranty may be void if other than specified ribbon cassettes are used. Contact your dealer or place
of purchase for more information about proper ribbon cassettes.
Rev. 1.03 - 35 -
SRP-275
10-4 Electrical characteristics
Item Description Remark
Supply voltage 24V DC ± 10%
Operating Mean : Approximately 0.5A
Peak : Approximately 1.5A
Current consumption
(at 24V, except for drawer
kick-out driving) Standby Mean: Approximately 0.3A
NOTES
Maximum 1A for drawer kick-out driving.
10-5 Reliability
Item Description Remark
Life firing frequency
Mechanism : Approx. 10 million lines
Auto cutter : Approx. 1 million cuts
(End of life is defined as the point at which the printer
reaches the beginning of the Wear out Period.)
Head Approx. 300 million dots/wire
10-6 Environment conditions
Item Description Remark
Temperature Operating : 0~50℃ (32~122℉)
Storage : -10~50℃ (14~122℉)
Relative humidity Operating : 10~90% RH (Non-condensing)
Storage : 10~90% RH (Non-condensing)
Rev. 1.03 - 36 -
SRP-275
10-7 Dimensions & weight
• Dimensions
• Weight
Approx. Wt. : 2.5 kg
Shipping Wt. : 4.0 kg
10-8 Optional features
The optional features either replace a standard feature or enhance the operation of the printer.
All optional features are installed at the factory and must be selected when the printer is ordered.
------------------------------------------------------------------------------------------------------------------------------------------------
• Auto cutter (SRP-275A : Exclude auto cutter, SRP-275C : Including auto cutter)
------------------------------------------------------------------------------------------------------------------------------------------------
• Interface (Serial / Parallel / USB / Ethernet)
------------------------------------------------------------------------------------------------------------------------------------------------
• Cabinet color (Ivory / Dark gray)
------------------------------------------------------------------------------------------------------------------------------------------------
157239160Dimension (mm)
HDWItem
Rev. 1.03 - 37 -
SRP-275
11. Appendix - Troubleshooting
This chapter gives solutions to some printer problems you may have.
11-1 ERROR LED blinking pattern
The printer stops all printer operations for the selected paper section, goes off line, and the ERROR LED
blinks when an error is detected.
• Errors that automatically recover
Error Description ERROR LED blinking pattern Recovery
Rear cover open error
(When recoverable
Error is selected)(*1)
The rear cover is opened
when printing
Recovers automatically
when the rear cover is
closed.
Print head
temperature error(*2)
The temperature of the
print head is extremely
high.
200ms
Recovers automatically
when the print head
cools.
NOTES
(*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is
off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error is
handled as an automatically recoverable error.
(*2) Print head temperature error is not abnormal.
• Recoverable errors
When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the
error by receiving an error recovery command without turning off the power.
Error Description ERROR LED blinking pattern Recovery
Rear cover open error
(*1)
The rear cover is opened
when printing.
200ms
Recovers automatically
when the rear cover is
closed.
Auto cutter error
(Type C only)
The auto cutter does not
work correctly.
Recovers by error
recovery command.
Home position
detection error (This
is “Mechanical error”)
The home position
cannot be detected due
to a paper jam.
Recovers by error
recovery command.
NOTES
(*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is
off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error is
handled as an automatically recoverable error.
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• Errors that are impossible to recover
Error Description ERROR LED blinking pattern Recovery
R/W error in memory
or gate array
After R/W checking, the
printer does not work
correctly.
Writing to, reading out, or
erasing the NV memory for
image scanning results
does not work correctly.
Recovers automatically
when the rear cover is
closed.
High voltage error The power supply voltage
is extremely high. Impossible to recover.
Low voltage error The power supply voltage
is extremely low. Impossible to recover.
CPU execution error
The CPU executes an
incorrect address or I/F
board is not connected.
Impossible to recover.
Print head temperature
detection circuit error.
There is an abnormality is
the print head temperature.
200ms
Impossible to recover.
NOTES
If you see this light blinking, turn off the printer for a few seconds and then turn it back on.
If the light is still blinking, call your supervisor or a service person.
11-2 The printer does not start printing
• Are any of the operation panel lights on, If no operation panel lights are on, check the following:
- Make sure that the printer is turned on.
- Make sure that the power supply cable is correctly plugged into the printer and to the power outlet.
• If any of the lights are on, please check the following:
- If the POWER LED is blinking, the printer is not ready yet.
Wait until the light quits blinking and the printer is ready to use.
- If the ERROR LED is on (but not blinking), the printer is off line. Check to see that the covers are closed
and check the paper state. See Chapter 5 for instructions on installing or replacing the paper roll.
- If the ERROR LED is blinking, there is an error. In this case, turn off the printer for a few seconds and
then turn it back on. If the light is still blinking, call your supervisor or service person.
- If the PAPER OUT LED is on, check the paper roll in the printer. See Chapter 5 for instruction on
installing the paper roll.
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11-3 The printer stops printing
• If the ERROR LED is on (but not blinking), the printer is off line. Check to see that the covers are closed
and check the paper state. See Chapter 5 for instructions on installing or replacing the paper roll.
• If the ERROR LED is blinking, there is an error. In this case, turn off the printer for a few seconds and then
turn it back on. If the LED is still blinking, call your supervisor or a service person.
• Turn off the printer and check for a paper jam. To clear paper jam, follow the steps below:
1) Turn off the printer and open the rear cover of the printer.
2) Remove the jammed paper and reload the paper roll as described in Chapter 5.
3) Close the rear cover.
4) Turn on the printer.
11-4 You want to check the operation of the printer by itself
• Self test
Try to run the self test to check that the printer works properly. See the self test instructions in Chapter 8
to run the self test. If the self test does not work, contact your supervisor or a service person.
If the self test works properly, check the following:
1) Check the connection at both ends of the interface cable between the printer and the computer. Also
make sure that this cable meets the specifications for both the printer and the computer.
2) The data transmission settings may be different between the printer and computer. Make sure that the
printer’s DIP Switch settings for data transmission are the same as the computer’s. You can see the
printer’s interface settings on your self test printout.
NOTES
If the printer still does not print, contact your dealer or a qualified service person.
11-5 Printing is poor
Check the state of ribbon cassette. If the ribbon cassette life ends, replace the ribbon cassette as
described in Chapter 4.
NOTES
If the printer is still poor, contact your dealer or a qualified service person.
