Samsung 28D Users Manual IDCS Keyset User Guide For Systems

2014-12-11

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Page Count: 44

TABLE OF CONTENTS

ABOUT THIS BOOK ..........................................................1

THINGS YOU SHOULD KNOW ..........................2–10

ASSEMBLING YOUR KEYSET ................................11

ADDING AN iDCS 14B KEY STRIP......................12

ADDING A KEYSET DAUGHTERBOARD

MODULE ..............................................................................13

OUTSIDE CALLS

Making an Outside Call ....................................................................14

Answering an Outside Call................................................................14

Universal Answer ..............................................................................14

Recall/Flash ......................................................................................15

Busy Line Queuing with Callback ....................................................15

Canceling Callback............................................................................15

INTERCOM CALLS

Calling Other Stations........................................................................16

Answering Intercom Calls..................................................................16

Answer Modes ..................................................................................16

Busy Station Callback ......................................................................17

Busy Station Camp-on ......................................................................17

Calling Your System Operator ..........................................................18

CALL PROCESSING

Holding Calls................................................................................19–20

Transferring Calls ........................................................................20–21

Transfer with Camp-On......................................................................21

Transfer to Voice Mail ........................................................................21

Call Waiting........................................................................................21

Conference Calls ..............................................................................22

SAMSUNG iDCS SYSTEMS

September 2003

iDCS KEYSET

USER GUIDE

Samsung Telecommunications America reserves the right without prior notice to revise infor-

mation in this guide for any reason. Samsung Telecommunications America also reserves the

right without prior notice to make changes in design or components of equipment as engi-

neering and manufacturing may warrant. Samsung Telecommunications America disclaims all

liabilities for damages arising from the erroneous interpretation or use of information presented

in this guide.

Executive/Secretary Hotline ..............................................................38

Group Listening ................................................................................39

Account Codes ..................................................................................39

Locking Your Keyset ..........................................................................40

Manual Signalling ..............................................................................40

Off-Hook Voice Announce ..........................................................40–41

OHVA Block ......................................................................................41

OHVA Reject ......................................................................................42

In Group/Out of Group ......................................................................42

CUSTOMIZING YOUR KEYSET

AME Password ..................................................................................43

Auto Camp-On ..................................................................................43

Select Ring Tone................................................................................43

Change Your Passcode ....................................................................43

Set Answer Mode (Intercom) ............................................................44

Set Answer Mode (CO) ....................................................................44

Automatic Hold ..................................................................................44

Headset Operation ............................................................................44

Hot Keypad ........................................................................................44

Key Confirmation Tone ......................................................................45

Rejoining a Page ..............................................................................45

Ring Preference ................................................................................45

Auto Answer CO Calls ......................................................................46

Display Speed Dial Name ................................................................46

Caller ID Review All ..........................................................................46

Secure OHVA ....................................................................................47

DISPLAY FEATURES

Interactive Display Keys ....................................................................48

Directory Information ...................................................................... 48

Call Log..............................................................................................49

Dial by Name ....................................................................................49

Call Progress Displays ......................................................................49

Display Number Dialed......................................................................49

Call Duration Timer............................................................................50

Auto Timer..........................................................................................50

Timer Function ..................................................................................50

Viewing Message Indications............................................................50

Alarm Reminder Messages ........................................................50–51

Forwarding Calls..........................................................................23–25

Call Pickup ........................................................................................25

My Group Pickup ..............................................................................26

Privacy Release ................................................................................26

NETWORK FORWARDING

Call Forward Unconditional ..............................................................27

Call Forward Busy ............................................................................27

Call Forward No Response ..............................................................27

DIALING FEATURES

Speed Dialing ....................................................................................28

Programming Personal Speed Dial Numbers ............................28–29

One Touch Speed Dialing ................................................................29

Last Number Redial ..........................................................................29

Manual Retry with Redial ..................................................................30

Save Number with Redial..................................................................30

Chain Dialing ....................................................................................30

Automatic Redial/Retry ......................................................................30

Pulse to Tone Changeover ................................................................31

Memo Redialing ................................................................................31

PAGING AND MESSAGING

Making an Internal Page....................................................................32

Making an External Page ..................................................................32

All Page..............................................................................................32

Meet Me Page....................................................................................33

Call Park and Page............................................................................33

Messages—Set and Cancel..............................................................34

Returning Messages..........................................................................34

Programmed Messages ....................................................................35

CONVENIENCE FEATURES

Do Not Disturb ..................................................................................36

One Time DND ..................................................................................36

Mute ..................................................................................................36

Background Music ............................................................................36

Established Call Pick-Up ..................................................................37

Appointment Reminder/Alarm Clock ................................................37

Door Phone Calls ..............................................................................38

ABOUT THIS BOOK

Your iDCS keyset is the most visible part of your telephone system. No mat-

ter what model keyset you are using telephone calls are handled the same

way. The 28D and 18D keysets have additional conveniences that are not

available to 8D keyset users. These are noted throughout this guide.

Please take the time to study this guide and to become familiar with the op-

eration of your keyset. Keep this guide handy. You may need to look up in-

structions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

This book is written based on the factory default settings for the feature

access codes. Sometimes, due to programming requirements, these codes

may be changed. If you find that a feature code does not work as described

in this book, please contact your installation and service company to deter-

mine the correct code.

Personal Speed Dial Names..............................................................52

Station Names ..................................................................................52

Managing Key Assignments .............................................................52

LCR with Clear ..................................................................................53

Backspace with LCR .........................................................................53

Advanced Programmed Message ....................................................53

Text Messaging ...........................................................................54–55

Caller ID .......................................................................................56–60

ANI ...............................................................................................57–60

CLI ...............................................................................................57–60

iDCS 64B MODULE WITH KEYSET ....................61

SVMi-4 / SVMi-8 ..................................................................62

SVMi-4 Flow Chart ............................................................................63

SVMi-8 Telephone Keypad Interface ...........................................64–65

Accessing your Mailbox ....................................................................66

Getting Started ..................................................................................67

Listen to your Messages ...................................................................67

Subscriber Main Menu ......................................................................67

Listening to Old or New Messages ...................................................68

Group New or Old Messages ...........................................................69

Record and Send a Message ..........................................................69

Access Manager ...............................................................................70

Personal Greetings ...........................................................................72

Mailbox Administration .....................................................................74

Message Broadcast .......................................................................76

Personal Services .............................................................................76

Personal Administration Settings ......................................................78

Keyset User Features .....................................................................79

Shortcuts ..........................................................................................81

Interactive Displays ...........................................................................81

PERSONAL SPEED DIAL NUMBERS ........82–83

Your outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold. They stay right

where you put them and are identified with a green flashing light.

Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

All iDCS keysets are speaker phones. Pressing the ANS/RLS key will answer

or release a call on the speakerphone. Switching from the handset to the

speakerphone is easy. Press the SPEAKER key and hang up the handset.

VOLUME CONTROLS

The iDCS keysets use the UP and DOWN keys to adjust the ringer volume

while the keyset is ringing, the speaker volume while the speakerphone is in

use and the handset volume while you are listening. These three levels will

be stored in memory until changed. If background music is turned on at your

keyset, the volume keys will also control the level of music. The volume of

pages heard through the speaker of a keyset can be adjusted during a page

announcement by using the volume keys. There are 16 levels for each vol-

ume setting. The volume of off-hook ring is controlled by a user-programma-

ble setting.

TERMINAL STATUS INDICATOR

The terminal status indicator light is positioned on the top right corner of the

keyset above the display. The terminal status indicator is a tri-colored (red,

green, and amber) light that provides greater visibility of your keysets status

than the individual key LEDs. The terminal status indicator provides the fol-

lowing indications:

• Busy/Off Hook Steady Red

• Intercom Ring Flashing Red

• Outside Call Ring Flashing Green

• Recall Ring Flashing Amber

• Message Waiting Flashing Red

• Do Not Disturb Fast Flash Red at 1 Second Intervals

THINGS YOU SHOULD KNOW

USER ORIENTATION

iDCS telephones are called “keysets.” They contain buttons or “keys” that

are used to access or activate the many features of your office phone sys-

tem. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and

that same button can be something different on another keyset. See the sys-

tem manager to get your most frequently used features assigned to your

programmable keys. When changes are made, be sure that your program-

mable keys are relabeled properly.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” Your system can have individual C.O. line keys

or lines may be assigned to groups. When they are in a group, you access

a line by dialing an access code or pressing a route button. For example, dial

9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is

used, pressing the “LCR” key will automatically select a preprogrammed

C.O. line according to what digits are dialed. Each line in the system is num-

bered, beginning with 701, then 702, 703, etc.

Direct Station Selection (DSS) keys are programmed to ring specific sta-

tions. You can press a DSS key instead of dialing the extension number. A

DSS key lights red when that station is busy (Busy Lamp Indication).

iDCS keysets provide distinctive ring patterns:

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). These are tri-col-

ored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls, always appear on your CALL but-

tons. They will always light green. You can have up to eight CALL buttons,

but at least two are recommended.

Outside calls appear on individual line keys if they are assigned. When an

individual line is not assigned to its own key, it will appear on a CALL button.

iDCS 28D KEYSET

FEATURE ACCESS CODES

This user guide is written based on the default access code for using sys-

tem features. If the system numbering plan has been changed some of the

access codes may not be correct. Your installing company can inform you

of the correct codes.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

CONTINUOUS

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—1000 ms ON/3000 ms OFF

CONTINUOUS

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—500 ms ON/500 ms OFF

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you

can dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you

have correctly set or canceled a system feature.

CONFIRMATION TONE—50 ms ON/50 ms OFF FOR ONE SECOND

(programmable)

Error Tone—A distinctive two level beeping tone indicates you have

done something incorrectly. Try again.

ERROR TONE—50 ms of tone 1/50 ms of tone 2

FOR THREE SECONDS

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD ANS/RLS

Volume

12ABC 3DEF

4GHI 5JKL 6MNO

7PQRS 8TUV 9WXYZ

0OPER

iDCS 28D

32 CHARACTER DISPLAY

Two lines with 16 characters each. TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS

Used to acti-

vate features

via the display.

SCROLL KEY

Used to scroll

through dis-

plays.

20 PROGRAMMABLE KEYS

WITH TRI-COLORED LIGHTS

Used for CALL buttons, intercom

calls, outside lines and many other

system features.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for handset,

speaker, background

music, ring and page vol-

umes.

MICRO-

PHONE

For handsfree

operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

iDCS 8D KEYSET

Scroll

HOLD ANS/RLS

12ABC 3DEF

4GHI 5JKL 6MNO

7PQRS 8TUV 9WXYZ

0OPER

Call 1 Call 2 Message Transfer

Speaker

VOLUME

iDCS 8D

32 CHARACTER DISPLAY

Two lines with 16 characters each. TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS Used to

activate features via the

display.

SCROLL KEY Used to

scroll through displays.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

set, speaker, background

music, ring and page vol-

umes.

MICROPHONE

For handsfree opera-

tion.

ANSWER/

RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

iDCS 18D KEYSET

Scroll

Call 1 Call 2 Message

Memory Redial

Transfer Speaker

HOLD ANS/RLS

Volume

12ABC 3DEF

4GHI 5JKL 6MNO

7PQRS 8TUV 9WXYZ

0OPER

iDCS 18D

32 CHARACTER DISPLAY

Two lines with 16 characters each. TERMINAL STATUS INDICATOR

Used to provide your keyset status.

SOFT KEYS

Used to acti-

vate features

via the display.

SCROLL KEY

Used to scroll

through dis-

plays.

10 PROGRAMMABLE KEYS

WITH TRI-COLORED LIGHTS

Used for CALL buttons, intercom

calls, outside lines and many other

system features.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS Used to

call stations directly, to indicate

busy conditions of other stations,

for One Touch dialing and many

other system features.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for handset,

speaker, background

music, ring and page vol-

umes.

MICRO-

PHONE

For handsfree

operation.

ANSWER/RELEASE KEY

HOLD KEY

SPEAKER

For hands-

free opera-

tion and ring-

ing.

iDCS 64B AOM

12345

678910

11 12 13 14 15

16 17 18 19 20

21 22 23 24 25

26 27 28 29 30

31 32 33 34 35

36 37 38 39 40

41 42 43 44 45

46 47 48 49 50

51 52 53 54 55

56 57 58 59 60

61 62 63 64

64 PROGRAMMABLE KEYS

WITH RED LIGHTS Used to call

stations directly, to indicate busy

conditions of other stations, for

One Touch dialing and many other

system features.

14 PROGRAMMABLE KEYS

WITH RED LIGHTS Used to call

stations directly, to indicate busy

conditions of other stations, for

One Touch dialing and many other

system features.

iDCS 14B STRIP

ASSEMBLING YOUR KEYSET

• Place the keyset face down on a flat surface.

• Remove the base pedestal by placing your thumbs over the attachment

clips and press outward while simultaneously pressing down on the key-

set body with your fingertips.

• Plug the handset cord into the jack marked with the symbol.

• Route the handset cord out the RIGHT side of the keyset as you look at

it face down.

• Reattach the base pedestal.

• Plug the line cord into the jack on the base of the keyset marked with the

symbol and route it through one of the cable channels in the bottom

of the base pedestal.

KEYSET DAUGHTER MODULES

[28 AND 18 BUTTON KEYSETS ONLY]

iDCS 28D and 18D button keysets can have one of three different types of

daughter module installed on them to enhance the operation of the keyset

or to provide an additional local port depending on the type of module.

iDCS KDB-DIGITAL LINE

INTERFACE (FKDBD)

If your keyset is connected to a Digital Line Interface (DLI) port that supports

2B+D operation (your installing company can determine this) you may

install a daughter module that provides a Digital Line Interface (DLI) port for

connection of a digital station device such as a keyset or 64 button module.

iDCS KDB-SINGLE LINE

INTERFACE (FKDBS)

If your keyset is connected to a Digital Line Interface (DLI) port that supports

2B+D operation (your installing company can determine this) you may

install a daughter module that provides a Single Line Interface (SLI) port for

connection of a standard telephone device such as a cordless phone.

iDCS KDB-FULL DUPLEX (FKDBF)

The standard speakerphone mode of operation for a iDCS keyset is “half

duplex”. This means that you cannot transmit and receive speech at the

same time. Adding a FKDBF to your keyset will convert the speakerphone

into full duplex mode enhancing its operation. In addition the FKDBF may

have up to three (3) external microphones attached to it for conference room

type applications. These microphones require an “EXTMIC” key pro-

grammed on the keyset to activate or deactivate them.

SECURING

SCREWS

REMOVE

KNOCKOUTS

ADDING AN

iDCS 14 BUTTON KEY STRIP

• Place the keyset face down on a flat surface.

• Remove the base pedestal by placing your thumbs over the attachment

clips and press outward while simultaneously pressing down on the

keyset body with your fingertips.

• Remove the ribbon cable knockout from the bottom of the keyset.

• Clip the 14 button strip to the side of the keyset.

• Plug one end of the ribbon cable into the keyset and the other end into

the 14 button strip.

• Place the support bracket over the ribbon cable and secure with the six

screws provided.

• Reattach the base pedestal.

ADDING A KEYSET

DAUGHTERBOARD MODULE

• Place the keyset face down on a flat surface.

• Remove the base pedestal by placing your thumbs over the attachment

clips and press outward while simultaneously pressing down on the key-

set body with your fingertips.

• Remove the two knockouts from the bottom of the keyset.

• Plug in the daughter module and secure with the two screws provided.

REMOVE KNOCKOUTS

CONNECT RIBBON CABLE

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and

then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may

be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH key to send a flash to the tele-

phone company. This is required for some custom calling features or CEN-

TREX use.

NOTE: Flash is not available on an ISDN circuit.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this

means that the line or group of lines is busy.

• Press the CBK key, if programmed, or dial 44. You will hear confirmation

tone.

• When the line becomes free, the system will call you back.

• Lift the handset or press the ANS/RLS key to answer, wait for dial tone

and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

Your phone may have a maximum of five callbacks to lines and/or stations

set at a time. To cancel a callback:

• Press the CBK key, if programmed, or dial 44. You will hear confirmation

tone.

• While you are listening to confirmation tone, press the HOLD key. This

will cancel the oldest set callback.

NOTES:

1. If the hot keypad feature is turned off, you must first lift the handset or

press the SPEAKER key before dialing.

1514

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

• Lift the handset and press an idle outside line button, line group button

or dial a line access code to receive dial tone—OR—press an idle out-

side line button, line group button or dial a line access code to receive

dial tone through the speaker—OR—press SPEAKER, receive intercom

dial tone and dial a line access code.

• Dial the telephone number.

• Finish the call by replacing the handset or pressing the ANS/RLS key.

NOTE: You will receive No More Calls tone when you attempt to make a call

and there is no key available for that line.

• If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

• If your system is programmed to require an authorization code before

making a call, dial 4plus a valid code before selecting a C.O. line.

• If your system is programmed to require an account code before mak-

ing a call, press the ACCT button or dial 47 plus a valid bin number,

press the ACCT button again and then select a C.O. line.

For more information on authorization and account codes, see your system

administrator.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

ANSWERING AN OUTSIDE CALL

• Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under Customizing Your Keyset—OR—press the

ANS/RLS key to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the

flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To

answer calls ringing this device, dial 67 or press the UA key. This device can

operate in any one of the six different ring plans.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Press the CBK key, if programmed, or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press ANS/RLS to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want

to wait for a callback:

MANUAL CAMP-ON

• Press the CAMP key or dial 45.

• The called station will receive off-hook ring tone repeated every few sec-

onds and its first available CALL button will flash green to indicate your

call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before

answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available key to

accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

AUTO CAMP-ON [iDCS 500 L VERSION ONLY]

When you want to automatically camp on to a busy station without pressing

the camp on button every time you call a busy station, you can set your

phone for auto camp-on.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 081 to turn on auto camp-on or 080 to turn it off.

• Press TRANSFER to store your selection.

1716

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ring-

back tone, the station you called is set for Voice Announce or Auto

Answer. Begin speaking immediately after the tone.

• Finish the call by replacing the handset or pressing the ANS/RLS key.

NOTES:

1. If you have a DSS key assigned to an extension or station group, you

may press this key instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

ANSWERING INTERCOM CALLS

• When your keyset rings, simply lift the handset—OR—press the

ANS/RLS key to be connected to the calling station.

• Finish the call by replacing the handset or pressing the ANS/RLS key.

See Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

When another station calls you, your keyset will sound a brief attention tone

and you will hear the caller’s announcement.

• Press ANS/RLS to turn on the microphone and speak handsfree—OR—

lift the handset to reply.

• To finish the call, replace the handset or press the ANS/RLS key.

Note: In order for C.O. calls to be answered handsfree, AUTO ANS CO must

be set to ON.

AUTO ANSWER MODE

When another station calls you, your keyset will sound a brief attention

tone and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak hands-

free. For privacy, use the handset.

• To finish the call, replace the handset or press the ANS/RLS key.

Note: In order for C.O. calls to be answered handsfree, AUTO ANS CO must

be set to ON.

CALLING YOUR SYSTEM OPERATOR

• Dial 0to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension num-

ber.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

CALL PROCESSING

SYSTEM HOLD

• When you are connected to any call, press HOLD. The call will flash

green at your keyset. If this call appears on a line key at other keysets,

it will flash red at those keysets.

• To take the caller off hold, press that key and the green flashing light will

go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL but-

ton will automatically put your first call on hold and connect you to the new

call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

• Press the HOLD button twice. The call will flash green on your keyset

and this line will show a steady red light on other keysets.

• To retrieve the call, press the flashing green line button or press the

HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER

and a dial the station number (or press the appropriate DSS key). Press the

HOLD key. This will place the call on system hold on an available CALL but-

ton or Line Key at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line

keys you will hear No More Calls tone and must return to the other party

by pressing the TRANSFER key (or the RETURN soft key in the display).

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your sta-

tion. The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the ANS/RLS key to an-

swer the recall.

line when the called station hangs up or you can press TRANSFER to

return to the outside party. If you wish to send the call to another exten-

sion without waiting for the first station to hang up, simply press anoth-

er DSS button. OR

Press the CALL button or C.O. line key to return to the outside party and

begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth

between the parties by pressing the TRANSFER key.

2. If you receive No More Calls tone, that station has no key available to re-

ceive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key. You must

press the TRANSFER key and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy

signal, you may camp the call on to this station. Simply hang up when you

hear the busy signal. The called party will be alerted that a call is waiting for

them.

NOTE: If you receive No More Calls tone, that station has no key available

to receive another call. Press TRANSFER to return to the outside caller.

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox. Your keyset

must have a correctly programmed VT key to accomplish this. To transfer a

call directly to a voice mailbox:

• While on a call, press the VT key and dial the mailbox number.

• Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

• Your keyset will ring and the call that is waiting for you (camped-on) will

flash green.

• Press the flashing button to answer; your other call will go on hold auto-

matically if your station has the Automatic Hold feature set. If not, you

must press HOLD and then the flashing button. OR

• If you do not answer this recall within a pre-programmed period of time,

it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with

another extension:

• Press the TRANSFER key; you will receive transfer dial tone. Your call is

placed on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer

the call.

NOTE: Repeatedly pressing the TRANSFER key will toggle between the

outside party and internal extension. If necessary you may disconnect either

one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT

ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button

with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus

the line number or the extension number of the station that placed the call

on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways.

You can do a screened transfer by informing the other extension who is call-

ing or you can do a blind transfer without notification.

• While on a call, press the TRANSFER key and dial an extension number

or group number. Your call is automatically put on transfer hold. OR

Press a DSS key or station group key. Your call is automatically put on

transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and

hang up. If the transfer is refused, you will be reconnected to the outside

FORWARDING CALLS

You may forward your calls to another station, group of stations or an exter-

nal telephone number. Program a destination for the type of forwarding you

want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO

ANSWER keys, press one to turn that forward feature on. A steady red light

reminds you what forward condition is activated.

You can clear all call forward conditions set at your station by lifting the hand-

set and dialing 600.

FORWARD ALL CALLS

To forward all your calls under any condition to another station:

• Dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the

forwarded station. This is useful when you are expecting an important

call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and

he/she does not have a FORWARD ALL key, the TRANSFER key will

light to indicate Forward All has been set and calls to this station have

been transferred elsewhere.

FORWARD BUSY

To forward calls to another station when you are on the phone:

• Dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER before you begin dialing.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

Finish the first call and hang up; the waiting call will ring.

• Lift the handset or press the ANS/RLS key to answer.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combina-

tion of outside lines and internal stations in any order.

• While engaged in a conversation, press the CONF key and receive con-

ference tone.

• Make another call, either intercom or outside, press the CONF key and

receive conference tone.

• Make another call or press the CONF key to join all parties.

• Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are

not able to reach the desired person, hang up. Simply press the CONF key

again to return to your previous conversation.

To drop a party from your conference call:

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

NOTE: To leave the conference, hang up. Control is passed to the next inter-

nal station. If there are no internal stations and you wish to leave outside

lines connected together in a trunk to trunk conference, press the CONF key

plus the CALL button that the call appears on or follow the instructions to

drop a party and use your extension number. When they hang up, the lines

will release automatically. Press CONF to rejoin a trunk to trunk conference.

CONFERENCE SPLITTING [iDCS 500 L/LE VERSION ONLY]

If you are the controlling party of a conference and your keyset has the Auto

Hold feature turned on (See Customizing Your Keyset) and all of the outside

lines involved in the conference appear as buttons on your keyset, you can

split the conference into separate calls as follows:

• Press any one of the outside line buttons. That outside line will remain

steady green to indicate you are still connected to it. All other outside

lines in the conference will be placed on system hold at your keyset. All

intercom callers in the conference will be disconnected. You may now

speak with each caller privately and transfer them as usual or reestab-

lish another conference.

FORWARD DND

To forward your phone when you activate DND.

• Dial 607 plus the extension number or group number.

• Receive confirmation tone and hang up.

NOTE:

1. If the Hot Keypad feature has been turned off you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destina-

tions. Call forward access can be done via the keypad or by accessing the

keyset display features. To review or change call forward options:

• Press TRANSFER 102.

• Dial 0-6 to select the forward type (e.g., 1) OR

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

• Dial the destination number (e.g., 202) OR

Press UP or DOWN to select the destination

Press the right soft key to move the cursor

• Dial 1to set OR

Press UP or DOWN to select YES or NO

• Press TRANSFER to store and exit

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial

65 plus the extension number of the ringing phone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and

dial 66 plus the desired group number 01–20 or press the flashing GROUP

PICKUP key if available.

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing the access code.

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer

destination programmed, you may set both of these at the same time:

• Dial 604.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where

you are now:

• Dial 605 plus your extension number.

• Receive confirmation tone and hang up.

If you want a specific extension's calls forwarded to your phone (Remote Call

Forward):

• Dial 605 plus the desired extension number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD TO AN EXTERNAL NUMBER

To forward outside calls to a number outside of your business, you must

have a FWD EXTERNAL button on your keyset.

• While on-hook, press TRANSFER and then dial 102.

• Dial 6.

• Dial the outside line access code followed by the telephone number that

you want.

• Press TRANSFER to store.

• Press FWD EXTERNAL to turn the feature on and press it again to turn

the feature off.

NOTES:

1. External Call Forward will cancel all other call forwarding instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

3. Intercom calls to your station may be forwarded to an external number

outside your business, if your installation company has enabled this fea-

ture.

MY GROUP PICKUP

If desired, a new access code can be assigned to pickup ringing calls in the

same pickup group as you are in. Like “66” above except you do not need

to dial the desired group number. See your installation company for the

assigned access code. MY GROUP PICKUP: __________________.

PRIVACY RELEASE [iDCS 500 L/LE VERSION ONLY]

This feature will allow another station to join in our conversation by releas-

ing privacy on the C.O. from your phone.

To Release Privacy:

While you are talking on a C.O. line and you wish to have other internal par-

ties (or up to three) join the conversation.

• Press the PRB key (the PRB key will light steady red). Inform the other

party that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish

to return privacy to the line so that no one else can join the conversation,

press the PRB key a second time, the PRB key LED will be off.

To Join a Non-Private Conversation:

When someone has informed you that you can join a conversation:

• Press the C.O. line key that he/she has indicated.

• Dial the C.O. line number that he/she has indicated.

NETWORK FORWARDING

If you system is equipped with the iDCS 500 LE version of software or

iDCS 100 Enhanced Software, and your system is networked with another

system, there are 3 types of forwarding that must be used when you want to

forward calls to a station that is located in another system on your network.

These forwarding types are described below.

CALL FORWARD UNCONDITIONAL

To forward all your calls to a station in another system on your network:

• Lift the handset and dial 608 plus the extension or group number.

• Receive confirmation tone and hang up.

To cancel Call Forward Unconditional, lift the handset and dial 600——OORR——

dial another forward code, e.g., 604.

CALL FORWARD BUSY

To forward calls to a station in another system on your network when you

are on the phone:

• Lift the handset and dial 609 plus the extension or group number.

• Receive confirmation tone and hang up.

To cancel Call Forward Busy, lift the handset and dial 600——OORR——dial anoth-

er forward code, e.g., 604.

CALL FORWARD NO RESPONSE

To forward calls to a station in another system on your network when you do

not answer:

• Lift the handset and dial 60* plus the extension or group number.

• Receive confirmation tone and hang up.

To cancel Call Forward No Response, lift the handset and dial 600——OORR——

dial another forward code, e.g., 604.

• The Akey is not used.

• The Bkey inserts a flash.

• The Ckey inserts a pause.

• The Dkey is used for pulse to tone conversion. If your system uses

rotary (or pulse) dialing C.O. lines, pressing Dwhile entering a speed

dial number causes all subsequent digits to be sent as DTMF tones.

• The Ekey is used to hide digits. Display keyset users may want to hide

some speed dial numbers so that they will not show in the display. When

you are entering a telephone number, press E. All subsequent digits will

be hidden. Press Eagain to begin displaying digits.

• The Fkey is used to enter a name. See Personal Speed Dial Names

under Display Features.

• Use the HOLD key to clear a speed dial number.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch

Speed Dial button for quick and easy dialing of frequently used numbers.

• While on-hook, press TRANSFER and then dial 107.

• Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–999) that you want assigned

to this button.

• Press TRANSFER to store your selection.

To call this telephone number, just press the One Touch Speed Dial button.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the REDIAL key or dial

19.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. Redial does not apply to intercom calls.

2928

DIALING FEATURES

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–999 or from your personal list of numbers

00–49:

• With the handset on-hook, press the MEMORY key or dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed

dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-

tem administrator to determine the amount assigned to your station.

• While on-hook, press TRANSFER and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

• Dial the telephone number to be stored (24 digits maximum). It can in-

clude #, 4, FLASH and PAUSE.

• Press TRANSFER to store the number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

For the purposes of programming speed dial numbers, the programmable

keys are known as A, B, C, D, Eand Fand are defined below.

Transfer Speaker

ACE

Transfer

Speaker

VOLUME

BDF

28D KEYSET

18D KEYSET

DEFAULT

PROGRAMMING

KEYS LAYOUT

8D KEYSET DEFAULT

PROGRAMMING

KEYS LAYOUT

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed

after the # with be sent as tones.

MEMO REDIALING [iDCS 500 L/LE VERSION ONLY]

When you are calling directory information, you can store the number you

are given using the SAVE feature. There is no need for pencil and paper.

• While you are talking on an outside call, press SAVE.

• Dial the telephone number as it is dictated to you on the key pad.

• Press SAVE to store the number.

To dial the number, press the SNR button. It will select the same line and dial

the stored number. If necessary, you can select a different line and then

press the SNR button.

MANUAL RETRY WITH REDIAL

[iDCS 500 L VERSION]

While you are on an outside call listening to a busy signal and you want to

redial the same number dialed.

• Press the REDIAL key.

This will hang up your existing call and manually redial the same number

dialed. You can repeat this operation for a limited number of attempts.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SNR key before

hanging up.

To redial this saved number at any time, press the SNR key or dial 17. The

same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. The saved telephone number is stored in memory until you save anoth-

er number.

3. Redial does not apply to intercom calls.

CHAIN DIALING

You may manually dial additional digits following a speed dial number or

chain as many speed dial numbers together as required:

• After the first speed number is dialed, press MEMORY again and dial

another speed number OR manually dial additional digits following a

speed dial number.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the sys-

tem can automatically redial the number for you. It will automatically redial

at a pre-programmed interval for up to 15 attempts.

• When you hear a busy signal, press the RETRY button.

• The system will reserve the line and automatically redial the same num-

ber for you. You will hear the call being made through the keyset speak-

er. The microphone is muted.

• When the called party answers, lift the handset or press the flashing

SPEAKER to begin speaking.

MEET ME PAGE

• Lift the handset.

• Press the Meet Me Page (MMPG) key or dial 54.

• Dial the desired zone number.

• After the attention tone, instruct the paged person to dial 56.

• Press WAIT or TRANSFER.

• Remain off-hook until the person dials 56 from any phone.

• The paged person will be automatically connected with you.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you

can park the call prior to paging. The iDCS 500 offers two different methods:

MANUAL PARK ORBITS

• While in conversation, press the PARK button.

• Entered a desired orbit number (0-9), if the orbit number is busy dial

another orbit number. Display users can press 4to automatically place

the call in any available orbit number and see the number in the display.

• Remember the selected orbit number.

• Replace the handset when finished.

• Lift the handset and make a page announcement as previously

described (example: “John Smith park two”).

To retrieve a parked call from orbit:

• Press the PARK button and dial the announced orbit number (0-9).

• You will be connected to the parked call.

NOTES:

1. You must have a PARK button or park access code to retrieve and place

calls in park orbits.

2. If the parked call is not retrieved within a pre-programmed period of time,

it will recall your keyset and have a slow flashing amber light. You can-

not park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

AUTOMATIC PARK WITH PAGE KEY

• While in conversation, press the PAGE button. The call is automatically

parked at your station.

• Receive page tone and dial a desired page zone number.

• Make announcement indicating your extension number or the line num-

ber. Hang up.

PAGING AND MESSAGING

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial the desired zone number 0, 1, 2, 3or 4.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial the desired zone number 5, 6, 7or 8.

Dial 9to page all external zones.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

ALL PAGE

To page all designated keysets and external speakers at the same time:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial 4or press the ALL PAGE key.

• After the attention tone, make your announcement.

NOTE: The LED on the PAGE key will only light when an All Page is in

progress.

• Your MESSAGE light will turn off when all messages have been re-

turned.

NOTES:

1. Display keyset users can view message indications and return them in

any order. See Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer,

you must manually cancel the message after it has been returned.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave

a programmed station message. Display stations calling you will see this

message and be informed of your status or follow your instructions.

• Dial 48 plus any of the message codes (01–30) listed on the back of this

user guide.

• To cancel any of these messages you might have selected, dial 48 plus

00.

• Press TRANSFER to exit and store your selection.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key.

You can have multiple programmed message keys (PMSG) and each one

can have a different message code:

• Press any programmed message (PMSG) button. The message is set

and the button will light red. Press the button again to turn off.

• Pressing another programmed message (PMSG) button will turn the

previous one off and set a different programmed message.

To retrieve an automatically parked call:

• Dial 10 plus the number that was announced. If you have a PAGPK key,

press it and dial the number that was announced. If you have a PARK

key, press it and dial the announced orbit number.

• You will be connected to the parked call.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time, it will

recall your keyset and have a slow flashing amber light. You cannot park

and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a

busy signal, you can leave a message indication:

• Press the MESSAGE key or dial 43 and receive confirmation tone.

• Hang up. The MESSAGE key on the called station will light. Standard

telephones receive special dial tone as a message indication or a lit

message lamp, if the phone is equipped with one and they are connect-

ed to an 8MWSLI card or a 16MWSLI card on the system.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus

the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your exten-

sion. Your MESSAGE light will go out.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

RETURNING MESSAGES

• Press the MESSAGE key or dial 43. The first station that left a message

will be called automatically. If that station does not answer, your MES-

SAGE light will stay on.

• Repeat until all messages have been returned in the order received.

ESTABLISHED CALL PICKUP

[iDCS 500 L/LE VERSION]

To pick up an established call in progress at a single line extension con-

nected to a computer modem on your PC.

• Press the EP key for that station on your keyset and the call is automat-

ically moved to your keyset.

• The single line extension on your modem will be disconnected.

NOTE: You must have an assigned (EP key) button on your regular keyset,

for the single line station.

APPOINTMENT REMINDER/ALARM

CLOCK

This feature works like an alarm clock. Use it to remind yourself of an ap-

pointment later in the day (TODAY ONLY) or as a daily reminder every day

(DAILY). You can set up to three alarms. Each one can be either a TODAY

ONLY or a DAILY alarm.

When the alarm rings, you will hear three short rings repeated three times.

Lift the handset to answer the alarm. If you do not, the alarm will alert you

two more times at five minute intervals.

To set alarms:

• Press TRANSFER and then dial 112.

• Dial the alarm number 1, 2or 3.

• Dial the time at which you want the alarm to sound. Enter the time as

HHMM (hours and minutes) using the 24 hour clock.

• Dial 0(NOT SET), 1(TODAY ONLY) or 2(DAILY) to select the alarm type.

• Press TRANSFER to save.

• Repeat for each alarm if needed.

To cancel individual alarms:

• Press TRANSFER and then dial 112.

• Dial alarm number 1, 2or 3.

• Press the HOLD key.

NOTE: Display keysets can show a reminder message. See Alarm Remind-

er Messages under Display Features.

3736

CONVENIENCE FEATURES

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

• While on-hook, press the DND key or dial 401. The DND key lights

steady red to remind you of this mode.

• To cancel DND, press the DND key again or dial 400. The DND light

turns off. You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key.

2. If you place your keyset in DND mode and you do not have a DND key,

your TSI key will flash to indicate DND status.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call,

you can press the DND key and place your station in Do Not Disturb. When

you hang up at the end of the call, DND will be automatically canceled and

your keyset will be able to receive new calls. This feature requires a DND

key.

MUTE

You can mute the handset transmitter or the microphone during any conver-

sation:

• Press the MUTE key. It will light red.

• To resume speaking, press the MUTE button again. The light turns off.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the

speaker in your keyset:

• While on-hook, press the HOLD button to hear music.

• Press the HOLD button again to turn music off.

You can set the level of background music by using the VOLUME keys while

listening to the music. This does not affect the speakerphone level.

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may

want other people to hear the distant party’s voice over the speaker:

• Press the LISTEN key to turn on the speaker. The microphone is not in

use, so the distant party does not hear other parties present in your of-

fice.

• Press LISTEN again to turn the speaker off and resume private conver-

sation.

• Repeat if necessary.

NOTE: Depending on speaker volume and the acoustics of your office, it

may be advisable to turn the group listening feature off before hanging up.

This will eliminate a momentary squeal.

ACCOUNT CODES [iDCS 500 M VERSION & iDCS 100]

When equipped with optional equipment, your system will allow calls to be

charged to a specific account:

• During any outside C.O. call, press the account (ACCT) key.

• Enter the account code (maximum 12 characters including 4and #).

Press the ACCT key again. Your conversation will not be interrupted.

NOTE: If you make an error before you complete the account code, press

the ACCT key twice and redial the correct code. Only the last account code

dialed will be printed.

ACCOUNT CODES [iDCS 500 L/LE VERSION]

When equipped with optional equipment, your system will allow calls to be

charged to a specific account.

• During any outside C.O. call, press the account (ACC) key.

• Enter the 3 digit account code bin number when prompted, OR

If your key has an extender of 000 enter the account code (maximum 12

characters including 4and #) and press ACC000 again, OR

If your key has an extender other than 000 (001~999) account code con-

tained in that bin will automatically be entered for your.

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

• You will receive three short rings repeated.

• Lift the handset or press ANS/RLS key. You are connected to the door

phone.

• If an electric door lock release is installed, dial 13 to unlock the door.

CALLING THE DOOR PHONE/ROOM

MONITOR

You may call the door phone and listen to what may be happening outside

or in another room.

• Dial the extension number of the door phone.

• You will be connected to the door phone and you can listen or have a

conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between

them. When the executive station is in the DND mode, all of its calls will ring

the secretary station.

• Either person can press the BOSS key to make a voice call to the other

station.

• Using the hot line will override DND at the other station. This key will light

red when the other station is in use.

To transfer a call to a Boss in DND:

• Press the TRANSFER key followed by the BOSS key.

• Wait for the BOSS to answer to announce the call and hang up to com-

plete the transfer OR

• Hang up to complete a blind transfer after pressing the BOSS key.

When you receive an OHVA and secure OHVA is ON, you will hear the

announcement in the handset receiver, if you are using the handset. If

secure OHVA is OFF then you will hear the announcement on the speaker,

if you are talking on the handset. If you are using the speakerphone the

announcement will always be heard through the speaker.

To make an off-hook voice announcement:

• Dial the extension number or press the DSS key.

• When you receive a busy signal, press the OHVA key.

• After the attention tone, begin speaking.

• Finish the call by replacing the handset or pressing the ANS/RLS key.

• Press the flashing CALL button on your keyset. This will place the orig-

inal party on hold and allow you to talk to the announcing party.

• To return to your first party, press the key corresponding to your original

call. This will disconnect the OHVA call.

NOTES:

1. When you are voice announcing to a station close to you, use the hand-

set to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

If your keyset is associated with a DCS 32 Button Add-On Module, you can

receive Executive OHVA calls. Executive Off-Hook Voice Announce allows

you to engage in conversation on your keyset and simultaneously receive

and reply handsfree to an OHVA through your DCS 32 Button Add-On Mod-

ule (AOM). Use caution because the conversation through the AOM may

possibly be heard by the caller on the keyset. When you receive an execu-

tive OHVA through your AOM:

• Reply by speaking in the direction of the microphone in the AOM unit.

• Adjust the volume with the VOLUME keys on the AOM unit.

• Press the SPK key on the AOM to disconnect the announcing party.

NOTES:

1. Executive off-hook voice announce can only be accomplished when an

AOM is attached to your phone.

2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key

to answer the OHVA call.

OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) key. Press-

ing this key will prevent anyone from making an OHVA to you until you press

the button again and cancel the blocking.

LOCKING YOUR KEYSET

You can lock your keyset to control misuse of your phone while you are

away. You can unlock it when you return. Your default station passcode is

1234.

• While on-hook, press TRANSFER and then dial 100.

• Dial your four digit station passcode.

• Dial 1to locking outgoing, 2for locked all calls, or 0to unlock.

• Press TRANSFER to store your selection.

MANUAL SIGNALLING

[iDCS 500 L/LE VERSION ONLY]

Use this feature when you want to send a brief 500ms ring burst to another

station, regardless of the status of your phone (on-hook, off-hook, hands-

free, DND, or ringing).

To send a signal to another station:

• Press the Manual Signalling (MS) key.

• You may press the MS key repeatedly to send multiple signals to the

designated station.

NOTE: Your phone must have a Manual Signalling (MS) key with a sta-

tion number extender assigned to it.

OFF-HOOK VOICE ANNOUNCE

Keysets may receive a voice announcement while on another call. The call-

ing station must have an OHVA key. When you are in DND, you cannot

receive OHVA calls. The OHVA feature will work with intercom and trans-

ferred calls.

DEKCOLNU

DEKCOL

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DEKCOL

SLLACLLA

sllacedistuoekaMSEY ON

DEINEDSSECCA ON

sllacedistuoevieceRSEYSEYON

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cmocretniekaMSEYSEYON

mocretnievieceR

sllac SEYSEYON

CUSTOMIZING YOUR KEYSET

AME PASSWORD

This feature allows people using the AME (Answer Machine Emulation) fea-

ture to enable password protection. This will prevent unauthorized people

from listening to your messages being left. The passcode is the same as

your station passcode. This feature only applies if there is a Samsung Voice

Mail card installed in the system and your keyset has a programmed AME

key. See the Keyset User Features in the SVMi-4/SVMi-8 section.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 101 to turn on AME PASSCODE or 100 to turn it off.

• Press TRANSFER to store your selection.

AUTO CAMP-ON [iDCS 500 L/LE VERSION ONLY]

This option allows intercom calls to be automatically camped on, if possible,

when a busy station is called.

• With the handset on-hook, press TRANSFER and then dial 110.

• Press 081 to turn CAMP-ON on or 080 to turn it off.

• Press TRANSFER to store your selection.

SELECT RING TONE

Each keyset user can select any one of eight ring frequencies:

• While on-hook, press TRANSFER and then dial 111.

• Dial 1–8or press the UP and DOWN keys to hear each tone.

• When you hear the tone that you prefer, press TRANSFER to save it.

NOTE: Specific lines or stations may be programmed to ring with a dif-

ferent tone than what you have selected for your keyset.

CHANGE YOUR PASSCODE

From the factory, your station passcode is 1234. You can change your sta-

tion passcode whenever you desire.

• While on-hook, press TRANSFER and then dial 101.

• Dial your old passcode.

• Dial a new passcode (must be four characters). You can use 0–9.

• Redial the new passcode to verify. If successful, you will hear two beeps.

Four beeps indicate an incorrect code. Reenter the code again.

• Press TRANSFER to store the new passcode.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) key.

Pressing this key while receiving an OHVA call will disconnect the voice an-

nouncing party and return you to your original call.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group, you can remove your key-

set from the group and then put it back in. While you are out of the group,

you can receive calls to your extension number but not calls to the group

number. If you have an IN/OUT key:

• Press the IN/OUT key. It will light red when your keyset is in the group.

• Press the IN/OUT key again to exit the group and turn the light off. Re-

peat as necessary.

If you do not have an IN/OUT key:

• Dial the IN/OUT access code number ________________ plus 0to exit

the group or 1to enter the group.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER key.

The IN/OUT key can include an extender to indicate the specific group that

this key will affect. This means that if you are in multiple groups, you can de-

cide for which groups you will receive calls.

light is lit will cause the keyset to return to handset mode and the light will

go out.

HOT KEYPAD

On your phone system your keyset’s keypad can be made “live” or “hot” so

that it is not necessary to lift the handset or press the SPEAKER key before

you begin dialing. Calls can be made and features activated by simply dial-

ing the C.O. line number, trunk group access code, intercom number or fea-

ture access code. To activate this feature:

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 031 to turn the Hot Keypad on or 030 to turn it off.

• Press TRANSFER to store your selection.

KEY CONFIRMATION TONE

You can hear a short beep (confirmation tone) each time you press a button

on the dial pad. This tone can be turned on or off.

• While on-hook, press TRANSFER and then dial 110.

• Dial 040 to turn tones off or 041 to turn tones on.

• Press TRANSFER to store your selection.

REJOINING A PAGE

This feature allows you to hear the remaining portion of an ongoing internal

page after you return your keyset to idle. To enable this feature:

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 051 to turn this feature on or 050 to turn it off.

• Press TRANSFER to store your selection.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or

press the ANS/RLS key. This method will always answer calls in the order

they arrived at your keyset. When you turn ring preference off, you must

press the flashing button to answer a call, allowing you to answer calls in the

order you choose.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 061 to turn ring preference on or 060 to turn it off.

• Press TRANSFER to store your selection.

SET ANSWER MODE (INTERCOM)

You can receive internal calls in one of three modes (see Answering Intercom

Calls under Intercom Calls for descriptions):

• While on-hook, press TRANSFER and then dial 103.

• Dial 0for Ringing, 1for Auto Answer or 2for Voice Announce.

• Press TRANSFER to store your selection.

NOTE: When your keyset is programmed for Auto Answer and you have For-

ward No Answer (FNA) turned on, you must answer screened transfers by

pressing the ANS/RLS key before your FNA timer expires or the call will for-

ward.

SET ANSWER MODE (CO)

Your incoming C.O. calls can be set to follow the intercom answer mode.

• While on-hook, press TRANSFER and then dial 110.

• Dial 15 to access AUTO ANS CO.

• Press the VOLUME UP or DOWN key to change status.

• Press TRANSFER to store your selection.

AUTOMATIC HOLD

While on an outside call, pressing a line key, route key or a flashing CALL

button will automatically put your call on hold and connect you to the next

call. This feature can be turned on or off at your keyset.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 001 to turn Automatic Hold on or 000 to turn it off.

• Press TRANSFER to store your selection.

NOTE: Intercom calls can be automatically put on hold by pressing TRANS-

FER.

HEADSET OPERATION

Keyset users can switch between headset mode and handset mode. When

using headset mode, press the ANS/RLS key to answer and release calls.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 021 to use the headset or 020 to use the handset.

• Press TRANSFER to store your selection.

Your keyset may be equipped with a Headset mode key. If it is so equipped

pressing this key while the light is out will cause the keyset to enter headset

mode and the light will illuminate to indicate this. Pressing the key while the

AUTO ANSWER CO CALLS

This option will allow CO calls that directly ring your phone to auto answer.

When a CO call arrives at your station and this option set for ON your phone

will sound two beeps, the same as when a screened transfer is completed,

and you will be connected to the CO call. In order for this option to work the

station must also be programmed for auto answer (see SET ANSWER

MODE).

• While on hook, press TRANSFER and then dial 110.

• Dial 151 to turn Auto Answer CO on or 150 to turn it off.

• Press TRANSFER to store your selection.

NOTE: Outside lines must ring your station directly for the Auto Answer CO

to work. Lines ringing a station group will not cause your phone to Auto

Answer the call.

DISPLAY SPEED DIAL NAME

[iDCS 500 L/LE VERSION]

This option allows you to view the name associated with a speed dial num-

ber as it is dialed.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 111 to turn DISP SPDNAME on or 110 to turn it off.

• Press TRANSFER to store your selection.

CALLER ID REVIEW ALL

[iDCS 500 L/LE VERSION ONLY]

This feature allows display keyset users to review Caller ID information for

calls sent to their stations. This list can be from ten to fifty calls in a first in,

first out basis. The list includes calls that you answered and calls that rang

your station but that you did not answer. When reviewing this list, you can

press one button to dial the person back. The system must be using LCR to

dial the stored number.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 121 to turn CID REVIEW ALL on or 120 to turn it off.

• Press TRANSFER to store your selection.

SECURE OHVA [iDCS 500 L/LE VERSION ONLY]

This option allows you to receive OHVA calls via the speaker while you are

on the handset.

• With you handset on-hook, press TRANSFER and then dial 110.

• Press 131 to turn AUTO CAMP-ON on or 130 to turn it off.

• Press TRANSFER to store your selection.

CALL LOG

[iDCS 500 with a LAN board installed & iDCS 100 Enhanced Version]

To view the outside numbers that you dialed, press the LOG key. See your

system administrator to determine the amount assigned to your station, up

to 50 numbers. Pressing the NEXT key will scroll through all numbers.

Pressing the DIAL key will dial the number currently displayed. Pressing the

EXIT key will return the keyset to idle.

• Press the NEXT key repeatedly to scroll through all numbers.

• Press the DIAL key to dial the number currently displayed.

• Press the EXIT key to return the keyset to idle condition.

DIAL BY NAME

Each station or speed dial number can have an associated directory name.

A station or speed dial number can be selected by scrolling alphabetically

through a directory name list. This on-line “phone book” allows the user to

look up and dial any station or speed dial number in seconds.

• Press the DIR key (DIRECTORY).

• Select the directory you wish to use: PERS (personal speed dial num-

bers), SYS (system speed dial numbers) or STN (station names).

• Dial the key on the keypad that corresponds to the first letter of the name

you wish to search for.

• Use the UP and DOWN arrows to scroll through the names.

• Press the DIAL soft key to dial the number.

NOTE: A DIR key can have an extender to take you directly to one of the

above lists (PERS, SYS, or STN).

CALL PROGRESS DISPLAYS

During everyday call handling, your keyset display will provide information

that is helpful and in some cases invaluable. Displays like [CALL FROM 203],

[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],

[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and

[FWD ALL to 204] keep you informed of what is happening and where you

are. In some conditions you are prompted to take an action and in other

cases you receive directory information.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed. They will stay in the

display until the call duration timer comes on automatically or the TIMER

button is pressed. If the call duration timer is not used, the number dialed will

be displayed until the call is released, transferred or put on hold.

4948

DISPLAY FEATURES

INTERACTIVE DISPLAY KEYS

The three keys below the display are substitutes for dedicated feature keys

and access codes. Pressing one of these keys has the same effect as press-

ing a programmable key. These keys are called soft keys as their functions

are not fixed. They change to present you with the best options for that call

condition. The use of soft keys allows the programmable keys to be used for

more DSS and speed dial keys.

The SCROLL key is used to display options available to the user at a partic-

ular time or during a specific procedure. Press this key once while in the idle

state to view the three main categories available.

201: STN NAME

CALL OTHER ANS

ANSWER: Guides you through the options to answer calls.

OTHER: Guides you through features other than making or answering calls.

CALL: Guides you through the options to make a call.

Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press

the SCROLL key to display additional options available under each of the

three main categories. The symbol °displayed as the last character on the

lower line of the display indicates that there are additional options. Press the

SCROLL key to display these additional options.

User instructions will be displayed in lower case letters. Options assigned to

soft keys will be in upper case letters.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before

answering.

Each outside line can have an 11 character directory name. Incoming calls

can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR

xxx] where xxx is the station group number. This allows you to answer calls

directed to you differently than calls directed to your group.

• Dial the alarm number 1, 2or 3.

• Dial the time you want the alarm to go off. Enter the time as HHMM

(hours and minutes) using the 24 hour clock.

• Dial 0(NOT SET), 1(TODAY) or 2(DAILY) to select the alarm type.

• Write your message using the dial pad keys. Each press of a key selects

a character. Pressing the next key moves the cursor to the next position.

For example, if your message is “TAKE MEDICATION,” press 8 once to

get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Con-

tinue selecting characters from the following table to complete your

message.

• Press the TRANSFER key to store the alarm and reminder message.

• Repeat for each alarm if needed.

COUNT 1 2 3 4 5

DIAL 0 < > . ) 0

DIAL 1 space ? , ! 1

DIAL 2 A B C @ 2

DIAL 3 D E F # 3

DIAL 4 G H I $ 4

DIAL 5 J K L % 5

DIAL 6 M N O ^ 6

DIAL 7 P Q R S 7

DIAL 8 T U V 48

DIAL 9 W X Y Z 9

DIAL 4: = [ ] 4

NOTES:

1. When the character you want appears on the same dial pad key as the

previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

To cancel an individual alarm and reminder message:

• Press TRANSFER and then dial 112.

• Dial alarm number 1, 2or 3.

• Press the HOLD key.

• Press the TRANSFER key.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds

after you dial a telephone number, the timer appears in the display. It

appears immediately for incoming calls. The call timer continues for the du-

ration of the call. Call duration times are displayed in minutes and seconds.

If a call lasts longer than 60 minutes, the timer restarts.

You can press the TIMER key to manually begin timing a call. Press it again

to stop timing. If you press it while the automatic timer is on, the call dura-

tion time is restarted.

AUTO TIMER

Display keyset users may have the timer automatically start when they

answer incoming calls or after a short delay on an outgoing call.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 011 to turn the auto timer on or 010 to turn it off.

• Press TRANSFER to store your selection.

TIMER FUNCTION

Display keyset users may use this feature as a simple stopwatch.

• When the keyset is idle, press the TIMER button to start timing.

• Press the TIMER button again to stop timing.

• Read the elapsed time in the display.

• Lift the handset and replace it. The display will return to date and time.

VIEWING MESSAGE INDICATIONS

You can view all of your message indications before you return them:

• With the handset on-hook, press the MESSAGE key with the red flash-

ing light.

• The first station that left a message indication will be displayed.

• Press the UP and DOWN arrows to scroll through the stations that left

message indications. Use the soft keys to reply, clear or advance to the

next message.

• Press the ANS/RLS key to return your keyset to the idle condition.

ALARM REMINDER MESSAGES

When you use the alarm/appointment reminder feature, you create a 16

character reminder message. When the alarm rings, your message will ap-

pear instead of [ALARM REMINDER]. To program reminder messages:

• Press TRANSFER and then dial 116.

LCR WITH CLEAR

When you are making an outside call using LCR and dial an incorrect digit,

you can press the CLEAR soft key to reenter the telephone number. You do

not need to redial 9to reaccess LCR.

BACKSPACE WITH LCR [iDCS 500 L/LE ONLY]

If you misdial while using LCR, you can delete digits shown in the display by

pressing the BSPC soft key as many times as necessary.

ADVANCED PROGRAMMED

MESSAGES [iDCS 500 L/LE SYSTEM ONLY]

This is an advanced form of the PROGRAMMED MESSAGE feature with

the ability to add an extender such as date or time. Example [RETURN

ON:Dec/24] or [RETURN AT:03:30p]. These are messages 26-30 and can

be used in addition to 01-25 described in PAGING AND MESSAGING sec-

tion in this guide.

• With the handset on-hook, press TRANSFER and then dial 115.

• Dial any message code (01-30) listed on the back of this user guide or

press UP or DOWN to select any message you desire. Messages 26-30

are used for inserting a date or time. If you select one of these mes-

sages (26-30), your phone will wait for five more digits to be entered. At

this point you will enter two digits for hour or month (01-23) and two dig-

its for day or minutes (00-59). The fifth and final digit to be entered is a

4located on your dial pad to select “a” for A.M., “p” for P.M. or “/” for

date. Depressing the 4button on your dial pad will scroll through these

three options (“a”, “p”, and “/”).

• Press TRANSFER to exit and store your selection.

To cancel any of these messages:

• With the handset on-hook, dial 48 plus 00, OR

• With the handset on-hook press TRANSFER and then dial 115 plus 00

and TRANSFER again to exit.

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned

to it. This name is used to select the speed dial bin when you are dialing by

directory.

• Press TRANSFER and then dial 106.

• Dial the speed dial bin number 00–49.

• Write your message using the procedure described in Alarm Reminder

Messages.

• Press the TRANSFER key to store the speed dial name.

• Repeat for each speed dial bin if necessary.

STATION NAMES

You can assign an 11 character name to your keyset. This allows other dis-

play keyset users to call you using the directory dial feature.

To program a station name:

• Press TRANSFER and then dial 104.

• Enter the 11 character name using the procedure described in Alarm Re-

minder Messages.

• Press TRANSFER to store the name.

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your pro-

grammable keys for easy one touch operation of frequently used features.

• While on-hook, press TRANSFER and then dial 107.

• Use the VOLUME keys to scroll through all of your programmable keys

Press the programmable key to which you want to add the extender.

• When you reach a key listed below, dial the corresponding extender.

• Press TRANSFER to store and exit programming.

Please refer to the Enhanced Display Programming Section provided by

your installation company when requested for a complete list of descriptions

and extenders for any keys you may have programmed on your keyset.

NOTE: Confirm that the cursor is placed correctly before you enter the ex-

tender.

Dial 205

205:busy

OHVA CAMP ON

OHVA to 205 OHVA from 201

TMSG REJECT

Wait for reply GIVE THE CALL

TMSG:01 SEND

Dial 03 or press Ïtwice

ASK THEM TO HOLD

TMSG:03 SEND

ASK THEM TO HOLD Wait for reply

TMSG EXIT

702: 01:45 701: 05:55

CONF PAGE MUTE CONF PAGE MUTE

5554

TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY]

This feature allows two digital keyset users to respond to each other with

preprogrammed messages. After receiving an Off Hook Voice

Announcement or Station Camp-On, you may respond with a text message

while continuing to talk and listen to your outside party. The other station

can view this message and take the appropriate action or respond back with

another text message.

There are 25 messages (01-25) stored in system memory that can be sent

to another display keyset. Only the display keysets that are allowed in sys-

tem programming (MMC 318) will receive the TMSG softkey in the display

and use this feature.

Familiarization with the two digit message numbers you will use the most will

make this procedure quick and easy. However if you do not know them, use

the UP/DOWN key to scroll to the desired message, then press SEND.

The basics steps in text messaging are:

1. Press TMSG soft key to begin text messaging.

2. Dial the 2 digit number for the desired message.

3. Confirm this is the intended message then press SEND.

4. Wait for a reply from the other station (steps 1, 2 & 3)

5. When any station presses EXIT the displays at both stations return to

their previous call progress condition.

At all times after step 1 you can talk and listen to your caller while repeating

steps 2.

The example on the following page will better demonstrate how to use Text

Messaging. In this example station 205 is making an off hook voice

announcement to station 205 who after hearing the announcement will

respond with a text message.

STATION 201: LINDA STATION 205: JOHN

received a call on line 702 is talking on line 701

Talking on line 702

702: 01:15 701: 05:25

CONF PAGE MUTE

Press TRANSFER

Transfer:

RETURN

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are

resources in the iDCS system required for receiving CID

data. If there are no CIDDSP’s available at the time a

call comes in, this is the message you will see on your

display.

NOTE: The Caller ID features require optional software and/or hardware.

Please see your service and installation company for details.

WHAT IS ANI?

ANI (Automatic Number Identification) is a feature offered by some tele-

phone service providers that provides the calling party’s telephone number.

This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is

similar to Caller Identification (CID) but the format and information of the

calling person is different. CID uses FSK signalling and ANI uses DTMF sig-

nalling. Usually, with ANI, a calling party’s identity is the Listed Directory

Number (LDN) unless a separate bill-to-number has been specified, (in

which case the bill-to-number will be sent). Note that ANI does not provide

calling party NAME, only the number. The phone system can provide calling

number to name translation table.

WHAT IS CLI?

On ISDN circuits, calling party information is called CLI and is supported on

both BRI and PRI type circuits on the iDCS. On BRI circuits the iDCS only

supports number delivery and, like ANI, a name can be attached to the tele-

phone number of frequent callers via the Caller ID translation table. On

5ESS and NI2 PRI circuits both name and number support is provided on

the iDCS system. On a DMS100 circuit only number service is provided.

SELECTING YOUR CALLER ID

DISPLAY

You can decide if you want to see the Caller ID name or Caller ID number in

the display. Regardless of which one is selected, you can press the NND

key to view the other pieces of Caller ID information. To select the type of

Caller ID information you wish to view first:

• With the handset on-hook, press TRANSFER and then dial 119.

• Dial 0for CID options, 1for ANI options, or 2for CLI options.

• Dial 0if you do not wish to view CID information, 1to view the NUMBER

first or 2to view the NAME first.

• Press TRANSFER to exit and store your selection.

5756

CALLER ID

WHAT IS CALLER ID?

Caller ID is the name given to the telephone company-provided feature that

delivers the telephone number and sometimes the name of the person call-

ing your phone. There are two types of Caller ID; the first delivers the calling

party’s telephone number only and the second (sometimes referred to as

“Deluxe” Caller ID) delivers both the calling party’s telephone number and

name as listed in the telephone directory.

The phone system can handle both types of Caller ID; in fact, in the case of

number only delivery, the system can be programmed to insert a name for

a specific telephone number. However, even though you are paying to

receive Caller ID information, there are some circumstances that mean you

will not receive this information. The six most common reasons are listed

below along with the display information that the system will provide.

PRIVATE The caller does not wish his/her name or number to be

revealed to you. This type of call can be stopped at the

telephone company by dialing an access code on your

outside lines. This will redirect these PRIVATE calls to

an announcement that states that you do not wish to re-

ceive calls that have had Caller ID blocked. The code to

block these calls can usually be found in the front sec-

tion of the telephone directory.

OUT OF AREA The caller is calling from an area that cannot provide

Caller ID information (for example, international calls) or

he/she is calling from a type of circuit that cannot pro-

vide Caller ID information, for example, some outbound

WATS lines.

PAYPHONE The caller is calling from a coin-operated telephone.

The telephone company will send this information as

there are no directory listings for pay phones. The num-

ber will be delivered as usual.

INVALID CID INFO This is a message that will be displayed when CID infor-

mation is sent on the line but was somehow corrupted.

NO CID RECEIVED This is a message that will be displayed when there was

no CID information sent on the line.

INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for

you, you may view the Caller ID information before you retrieve the call. This

may influence how you choose to handle the call.

From an idle keyset:

• Press the INQUIRE key, OR

Press the CID key and then the INQUIRE soft key.

• Dial the trunk number.

• You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

If you are on a call:

• Press the INQUIRE key. Your existing call will go on hold, OR

Press the CID key and then the INQUIRE soft key to place the first call

on hold.

• Dial the trunk number.

• You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer

available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your key-

set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-

cludes calls that you answered and calls that rang your keyset but that you

did not answer. When reviewing this list, you can press one button to dial

the person back. The system must be using LCR to dial the stored number.

To access the CID information stored in your REVIEW list:

• Press the REVIEW key, OR

Press the CID key and then press the REVIEW soft key.

• If you have entries in your review list, the most recent call will be shown

first.

• You can now CLEAR this entry, OR

Use NND to view more information about this call, OR

Press DIAL to call this person back, OR

VIEWING THE NEXT CALLER ID CALL

In the event that you have a call waiting or a camped-on call at your keyset,

you can press the NEXT key to display the Caller ID information associated

with the call in queue at your keyset. Either the CID name or CID number will

show in the display depending on your Name/Number selection.

To view Caller ID information for calls that have been camped-on to your

keyset, press the NEXT key. If your keyset does not have a NEXT key, press

the CID key and then the NEXT soft key.

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

press the SAVE key to save the CID number. If your keyset does not have a

SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.

The system must be using LCR to dial the saved number.

REDIALING A SAVED CALLER ID

NUMBER

To redial a number that has been saved, press the SNR key or dial 17.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial

the saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

save the CID number as a speed dial number in your personal speed dial

list. To store a Caller ID number in a personal speed dial bin:

• Press the STORE key. The system displays the speed dial bin in which

the number was stored, OR

• Press the CID key and then press the SCROLL key.

• Press the STORE soft key.

• The system displays the speed dial bin in which the number was stored.

NOTE: Your telephone system must have LCR correctly programmed to re-

dial the saved number. If LCR is not being used on your system, you will not

be allowed to STORE CID numbers.

iDCS 64 BUTTON MODULE

WITH KEYSET

The 64 button module is used when you need more programmable keys

added to your keyset. The 64 red LED’s provide visual indication of calls and

features. The extra programmable keys are used exactly like the ones on

your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the

size of the 64 button module allows for greater call status and faster call pro-

cessing. The 64 button module does not support executive off-hook voice

announce (OHVA) and does not have a microphone. A maximum of two 64

button modules can be assigned to any keyset.

6160

Press SCROLL and then press STORE to save this number in a person-

al speed dial bin.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system ad-

ministrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL

numbers from the review list or to STORE entries from the review list.

SVMi-4 FLOW CHART

MAILBOX MAIN MENU

1 New Messages

2 Record and Send Message

3 Saved Messages

5 Personal Greetings

6 MailboxAdministration

# Personal Services

1 and 3 - While Listening to Messages

111

000

###

Play Messages Previous Message

Save Messages Discard Messages

Reply to Sender Call Sender

Forward a Copy Rewind 5 Secs

Pause, Resume Forward 5 Secs

Change Speed Cancel

Play Options Msg Information

Skip Messages Scan Messages

✱

2 - While Recording Messages

Review Recording

Stop Recording, Append

Discard, Rerecord

SEND, Then Copy

Rewind 5 Secs

Change Volume

Pause, Resume

Forward 5 Secs

Change Speed

Cancel

Play Options

SEND, NO Copies

✱

6 - Mailbox Admin

Message Alert

Enable / Disable

Change Phone Number

Pager Notification

Enable / Disable

Change Phone Number

Deleted Messages

Undelivered Messages

5 - Personal

Greetings

Edit Mailbox

Greeting

# - Personal Admin

Change Password

Record Name

Enter Directory Name (V1.2 only)

SVMi-4 / SVMi-8

This section describes how to setup your mailbox, and how to use the vari-

ous mailbox owner features. Please review this section carefully before you

use your mailbox.

Your voice mail box has the capability of storing private messages offers a

number of options for sending or redirecting messages and provides sever-

al ways to notify you of new messages or calls.

This section can be used by mailbox owners from within the office or from

telephones outside the office. The basic operation is the same, but the

access method will be different. See the SVMi-4 Flow Chart or the SVMi-8

Telephone Keypad Interface Diagram for more details.

Note that some features and prompts detailed here may not be available to

all mailbox owners. See your system administrator if you have questions

about feature availability.

NOTE: The SVMi-4 works only with the iDCS 100 System. The SVMi-8

works with both systems, the iDCS 500 and the iDCS 100.

SVMi-8 TELEPHONE KEYPAD INTERFACE

GETTING STARTED

Using your new mailbox is as simple as following a few simple spoken

instructions. First time users should read this section as a tutorial. The first

things to should do are:

• Access your mailbox - You already know how to do this.

• Record a personal greeting. Dial [5] from the Subscriber Main Menu.

For SVMi-8:

Change your access code, record your name and enter your directory

name, dial [#7] from the Subscriber Main Menu.

For SVMi-4:

Change your access code, record your name and dial [#] from the

Subscriber Main Menu.

After you have completed the steps above your mailbox is set up and ready

to use.

LISTEN TO YOUR MESSAGES

If there are new messages in your mailbox your [VMMSG] key will be lit. Call

the SVM by pressing this key, and when prompted enter your password. You

will be at the Subscriber Main Menu. Select [1] to listen to new messages

or [3] to listen to saved messages.

SUBSCRIBER MAIN MENU

The following is a list of all the options available in the Subscriber Main

Menu.

1LISTENING TO NEW MESSAGES

11 GROUP NEW MESSAGES [SVMi-8 ONLY]

2RECORD AND SEND A MESSAGE

3LISTENING TO OLD MESSAGES

33 GROUP OLD MESSAGES [SVMi-8 ONLY]

4ACCESS MANAGER

5PERSONAL GREETINGS

6MAILBOX ADMINISTRATION

8PAUSE / RESUME

6766

ACCESSING YOUR MAILBOX

Outside Callers

• Dial the phone number that will be answered by the SVM. The main

greeting will answer.

• At the main greeting dial [#] plus your mailbox number (mailbox num-

bers will usually match your extension number.

• Enter your personal mailbox password when prompted (the default

password is 0000).

Inside Callers

• Dial the SVM Access Number or press the key assigned to ring

SVM [VMMSG].

• Enter your personal mailbox password when prompted (the default

password is 0000).

Access your Mailbox from a Station Other than your Own

(or Checking a Mailbox Associated with a Different Station)

• Press the [VMMSG] key or dial the SVM group number. You will be

prompted to enter a passcode.

• Press [4]. This will take you to the Main Auto Attendant Menu.

• Press [#] plus the mailbox number of your choice. You will be prompt-

ed to enter you password.

At this point the inside and outside callers follow the same instructions. You

will hear a message stating the number of messages left in your mailbox.

You will then hear the Mailbox Owner Main Menu with the following options:

1 Listen to New Messages - See Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

5 Personal Greetings - See Personal Greetings.

6 Mailbox Administration - See Mailbox Administration.

# Personal Services - See Personal Services.

4Return to Main Menu.

00 Hear the time and date, and sender's information of the message you

just heard. Sender information is not available on outside calls.

#Move to the next message. This does not Save or Discard the current

message - it is retained as new.

## Scan. Plays first 7 seconds of a message then skips to next message.

This is similar to the scan button on a radio. It will allow you to find a

specific message quickly. To stop scanning press [1].

4Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES [SVMi-8 ONLY]

Messages can be grouped as either Reminders, press [3] or Messages from

a specific sender, press [9].

Additionally you can press [#] and hear a summary of your mailbox con-

tents:

a) Number of messages

b) Number of reminders

c) Number of urgent messages

d) Number of messages needing a callback

e) Number of private messages

RECORD AND SEND A MESSAGE

This option is used to send a message to another subscriber. The steps are

simple:

a) Enter the recipient’s mailbox number, or if this is not known enter [#] to

use the system directory.

b) Record your message at the tone. After recording the message, you will

hear the Send Menu with the following functions:

1Review

2Continue Recording

3Discard and Re-Record

4Set message Attributes (Delivery Options) [SVMi-8 ONLY]

6968

0PLAY OPTIONS

4EXIT TO AUTO ATTENDANT

#PERSONAL SERVICES

1or 3

LISTENING TO OLD OR NEW MESSAGES

1Play / replay the message you just heard.

11 Play the previous message.

2Save the message you just heard and listen to the next message.

3Delete the message you just heard and listen to the next message.

4Reply to the message.

This will allow you to leave a message in the mailbox of the sender (if

the sender has a mailbox on this system).

5Return the call directly to the telephone number that left the message.

This will work for internal and external callers, but Caller ID service is

needed to use this feature on an outside call.

6Forward the message and saves a copy.

The subscriber can be selected by dialing the mailbox number (nnn),

using the directory service (#) or you may also add comments and

leave it as a memo to yourself (##).

The Send and Copy Service (option 6) allows a user to send copies

of a message to multiple recipients easily. A different introduction

message may be left for each recipient.

7Rewind the message 5 seconds.

77 Change playback volume of the recording.

There are two levels of volume during playback. Dialing this code will

toggle between the two levels.

8Pause or resume during message playback.

9Fast forward the message 5 seconds.

99 Change playback speed of the recording.

There are two levels of speed during playback. Dialing this code will

toggle between the two speeds.

0Play help options.

Pressing this key will play all the menu options available to you.

nal number. This is useful if you are frequently traveling or changing the

number where you can be reached.

When Follow Me is activated, the transfer will be supervised. This means

that if the call is not answered at the destination it will be recalled to the

owner’s mailbox.

3 Call Blocking [SVMi-8 ONLY]

This option is available only if the Administrator has assigned you this

feature.

When this feature is active, callers will not be transferred to your exten-

sion, they will hear your 'blocked' greeting (if recorded) and go directly

to your mailbox.

4 Call Forwarding [SVMi-8 ONLY]

This option is available only if the Administrator has assigned you this

feature.

This allows the Administrator to set up a default 'other destination', that

the subscriber can turn on and off. When Follow Me is activated, the

transfer will not be supervised. This means that if the call is not

answered at the destination, it will not be recalled to the owner’s mail-

box.

5 Call Screening [SVMi-8 ONLY]

This option is available only if the Administrator has assigned you this

feature. If this is turned on, the caller will be asked their name and the

SVMi-8 will play this name to you before the transfer, giving you an

option to accept or reject the call.

6 Find Me [SVMi-8 ONLY]

This option is available only if the Administrator has assigned you this

feature.

Find Me, when enabled, will attempt to locate the subscriber by calling

a list of preprogrammed phone numbers. The stored phone numbers

are entered in 'Personal Services' (if allowed by the Administrator).

7 Night Intercept [SVMi-8 ONLY]

This option is available only if the Administrator has assigned you this

feature.

This feature is dependent on your weekly availability schedule, which is

entered in 'Personal Services' (if allowed by the Administrator). When

5Schedule Future Delivery [SVMi-8 ONLY]

6Send a Copy to Someone Else

#Save the Recording

Setting Message Attributes [SVMi-8 ONLY]

If after recording a message you select [4] you can set up any combination

of the following delivery options:

1Urgent Delivery

2Return Receipt Requested

3Request a Call Back

4Private Delivery

5Reply Required

4Exit

Scheduling Future Delivery [SVMi-8 ONLY]

If after recording a message you select [5] to schedule future delivery, you

will be able to set message attributes and set this message as:

#Immediate Delivery

1Next Few Hours

2End of Current Business Day

3Beginning of Next Business Day

4A Coming Day of the Week

5Specific Day / Time

4Exit

ACCESS MANAGER

The Access Manager allows the subscriber to set a number of options for

when, where and how the SVM contacts you when a caller dials your exten-

sion number. These options must be allowed by the System Administrator.

They are:

1 Follow Me

This option is available only if the Administrator has assigned you this

feature.

Allows the subscriber to enter an alternate location and set how long the

new destination will be active. This number may be an internal or exter-

2 Busy Greeting

Used when talking to someone on your extension or the telephone at

your Designated Location.

This option is available only if the Administrator has assigned you the

'Busy Greeting' feature.

Example: “Hi, this is John Smith. I'm on another line right now. Please

choose from the following options.”

3 Call Blocking Greeting

Used while Call Blocking is enabled.

This option is available only if the Administrator has assigned you the

'Call Blocking' feature.

Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going

to be out of the office for the next few hours. Please choose from the fol-

lowing options.”

4 Night Greeting

Used during the time period you are NOT scheduled available, usually

after business hours during the evening and at night.

This option is available only if the Administrator has assigned you the

'Auto Night Intercept' feature.

Example: “Hi, this is John Smith. I've left the office for the evening.

Please choose from the following options.”

5 Call Screening Greeting

Used while Call Screening is enabled, you REJECT a caller after listen-

ing to the caller's record name.

This option is available only if the Administrator has assigned you the

'Call Screening' feature.

Example: “Hi, this is John Smith. I'm sorry, but I just cannot speak with

you at this time. Please choose from the following options.”

You may also edit each one of the greetings (1-9).

6 Edit Personal Greetings

Follow the instructions to record your greeting message. When you are

done recording your message, you will be able to listen to the message

you recorded, save the message you recorded and return to the previ-

ous menu, record the message again, or exit without saving the mes-

sage.

active the SVMi-8 will play your primary, No Answer greeting during the

day and your Night greeting during the night.

8 Pause / Resume

9 Play Current Options (Access Profile) [SVMi-8 ONLY]

4Exit from Access Manager

0 Play All Options

# Play Access Coverage

PERSONAL GREETINGS

[NOTE: ONLY MAILBOX GREETING IS SUPPORTED IN SVMi-4]

The options available in this menu will be determined by your System

Administrator, and not all of them may be available to you. In the simplest

systems, only a mailbox greeting will be available, additional greetings may

be accessible in more complex systems.

Your Personal Greeting will be played every time someone dials your exten-

sion and you do not answer.

You may record up to 9 Personal Greetings, and you may assign any one of

them to be active.

There are several different 'Call Coverage' conditions to which you may

assign any of your 9 greetings. This will allow different greetings to play

depending on the type of call, or the condition of your telephone.

The Call Coverage conditions that you can assign specific greetings to are

selected by the following digits:

1 Primary No Answer Greeting

Used when in your office, away from your desk or during the time peri-

od you are scheduled available.

This option is available only if the Administrator has assigned you the

'Basic Greeting' feature.

Example: “Hi this is John Smith. I'm sorry I am not available to answer

your call. If someone else can help you, please enter the extension num-

ber now. Or, to leave me a message, press 1.”

2 Pager Notification

When this function is activated, the SVM will call your beeper service

and notify you after each message is left in your voice mailbox.

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [2] for pager notification.

■There are 4 options available to you:

Press [1] to toggle pager notification on and off.

Press [2] to set the schedule when you would like to be paged.

[SVMi-8 ONLY]

Press [3] to be notified on urgent messages only. [SVMi-8 ONLY]

Press [4] to set the pager phone number.

3 Undelete

When this function is activated, the SVM will allow you to undelete any

messages that you have recently deleted (up to 3 a.m. the following

morning).

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [3] for Deleted Messages.

Deleted voice mail messages are temporarily stored in memory until 3

a.m. the following day. Select this option to recover ("undelete") previ-

ously deleted messages, during this period of time.

4 Undelivered Retrieval

When this function is activated, the SVM will allow you to recall any mes-

sages you have sent that have not yet been picked up by the recipient.

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [4] for Undelivered Messages.

This useful feature will allow you to cancel any messages that have not

yet been picked up by the recipient.

5 Auto Play New Messages [SVMi-8 ONLY]

If this option is enabled, after you enter your password correctly any

new messages will immediately begin to play. To enable this feature:

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [5] to Set Auto Play of New Messages.

7574

Note: If you record only the greeting assigned to the No-Answer Call

Coverage Condition, then that greeting will play to callers for all Call

Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected

Caller). In this case, the salutation part of the greeting should be very

general.

7 Edit Mailbox Greeting

Used whenever a caller reaches your mailbox.

This option is available only if the Administrator has assigned you the

'Mailbox Greeting Option' feature.

Example: “Hi, this is John Smith. Please leave me a message, I will call

you as soon as I can.”

Note: This greeting will only play if none of the 5 personal greetings has

played to the caller.

MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager noti-

fication, message alert options and other sent message control features.

1 Message Alert

When this function is activated, the SVM will call any outside or inside

telephone number, after each message is left in your voice mailbox.

To hear your message at the remote location, pick up the telephone and

enter your access code.

■From the Mailbox Main menu press [6] for Mailbox Administration.

■Press [1] for Message Alert.

■There are 4 options available to you:

Press [1] to toggle message alert on and off.

Press [2] to set the schedule when you would like to be notified.

[SVMI-8 ONLY]

Press [3] to be notified on urgent messages only. [SVMI-8 ONLY]

Press [4] to set the destination phone number.

2 Stored Numbers

Allows you to enter up to 9 stored phone numbers. The first five of these

are used in the 'Find Me' feature, but any of them can be easily dialed

using only one digit, from within your subscriber space. (See Personal

Services, 5 - Place a Direct Call).

3 Schedule Availability

Allows you to enter a weekly availability schedule for use with the Auto

Night Intercept feature. Follow the spoke directions to enter the weekly

days and times of your availability.

5 Place a Direct Call

Allows you to place a direct call out of the SVM from anywhere. You may

either dial the number or dial a single digit 1-5 that corresponds to a

stored number (See Personal Services, 2 - Stored Numbers).

7 Personal Administration

This area is used during the initial set up of your mailbox (see next sec-

tion).

6 Auto Play Message Information [SVMi-8 ONLY]

If this option is enabled, the date, time and sender’s name will be played

automatically before each message. If this is disabled, the information

must be requested manually by pressing '00'. To enable this feature:

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [6] to Set Auto Play of Message Information.

MESSAGE BROADCAST

This option will only be available if it has been allowed by the System

Administrator.

Broadcast to All Mailboxes

If you have been designated as a System Administrator, you may send

a message to all mailboxes in the system.

■From the Mailbox Main Menu press [6] for Mailbox Administration.

■Press [9] for Broadcast Messages.

This option will only be available if your mailbox has been assigned

System Administration privileges.

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record

your name. Each of these features must be allowed by the System

Administrator.

1 Workload Management

Allows you to group your reminders as Commitments, Follow-Ups or

Tasks for better organization. You may further define these as Active or

Pending (pending means scheduled for future delivery).

KEYSET USER FEATURES

The following options are available if you have a display keyset. They

require setup by the System Administrator.

Message Waiting Lights

When a new message is left in your mailbox, the light on your VMMSG key

will flash. Press this flashing key and follow the prompts to retrieve mes-

sages. This key can be pressed even when the light is not ON to call your

voice mailbox.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset,

you can use it to monitor calls going to your voice mail, and optionally

answer them. The operation of this feature is similar to screening a call on a

home answering machine.

Your keyset must be set to forward on no answer to voice mail. After ringing

your station the caller will be connected to your voice mail and hear your

personal greeting before leaving a message. During this time you will be

monitoring the connection between the caller and your voice mail box. At

this time you will only be monitoring the call, you can not talk to the other

party until you answer. You may pick up the call at any time or ignore it.

To activate this feature press the AME key. It will light and the feature is set.

Press again to turn off. If this key is pressed while a station is ringing (dur-

ing forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

■Press [#] to immediately put the caller in your voice mailbox and mon-

itor it.

■Press [4]to immediately disconnect your station. The caller continues

to leave a message normally.

■Pick up the handset and monitor privately.

■Press ANS / RLS to answer the call (using the handset or speaker).

PERSONAL ADMINISTRATION SETTINGS

This menu allows you to make changes, that are rarely changed. Use these

when you initially set up your mailbox. You probably will not need them after

that.

1 Setting your Password

■From the Main Mailbox Menu press [#].

■Press [1]. The current password will be played and you will have the

chance to change it.

2 Recording your Name

Use this option to record your name. Your recorded name is played in

several different situations. It is important to record your name for prop-

er operation of the SVM system.

■From the Main Mailbox Menu press [#].

■Press [2]. The current name will be played and you will have the

chance to change it.

3 Entering your Directory Name

Use this option to enter your Directory Name. Your Directory Name is

used by callers to find you if they do not know your extension number.

■From the Main Mailbox Menu press [#].

■Press [3]. The current Directory Name will be played as a string of

digits that are equal to your name spelled out on your telephone

keypad. Follow the instructions to enter a new name. You will be

prompted to enter your last name and then your first name.

This must be done in order for the directory feature to work correctly.

4 Extended Prompting [SVMi-8 ONLY]

Use this option to drastically reduce the number of prompts played in

the subscriber interface (mailbox prompts). Change this setting only if

you are very familiar with the user operation of the SVMi-8.

SHORTCUTS

Calling

Calling a station that is busy or does not answer you can press [#] to

immediately send the call to the called parties mailbox.

Being Called

If your phone rings and you want to send the caller directly to your mailbox,

simply press [#].

Direct Messaging

[#] + DSS To make it easy to leave messages for others in your office with-

out having to dial their extension number first, keyset users may simply dial

[#] plus a mailbox (extension) number and leave a message directly. If you

dial a busy extension press [#] to connect directly with the mailbox.

Self Memo

Pressing [##] will leave a message in your own mailbox.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and

displays to play, save, delete, reply, call, forward, rewind, pause, fast for-

ward, change the volume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the Message Waiting Light you will

be able to use the keyset displays and soft keys to communicate with the

SVM.

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter

your station password to listen to messages being left. This will prevent

unauthorized people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the

flashing AME light and enter your station password (not your SVMi-8 pass-

word). You will then hear the message being left.

Call Record

If you have a call record button assigned to your phone, you may press it at

any time, to record the conversation in progress. If you have a display key-

set, you will also have the soft key options to pause and time the message.

PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

25 _________________________ _________________________

26 _________________________ _________________________

27 _________________________ _________________________

28 _________________________ _________________________

29 _________________________ _________________________

30 _________________________ _________________________

31 _________________________ _________________________

32 _________________________ _________________________

33 _________________________ _________________________

34 _________________________ _________________________

35 _________________________ _________________________

36 _________________________ _________________________

37 _________________________ _________________________

38 _________________________ _________________________

39 _________________________ _________________________

40 _________________________ _________________________

41 _________________________ _________________________

42 _________________________ _________________________

43 _________________________ _________________________

44 _________________________ _________________________

45 _________________________ _________________________

46 _________________________ _________________________

47 _________________________ _________________________

48 _________________________ _________________________

49 _________________________ _________________________

PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

00 _________________________ _________________________

01 _________________________ _________________________

02 _________________________ _________________________

03 _________________________ _________________________

04 _________________________ _________________________

05 _________________________ _________________________

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Samsung 28D Users Manual IDCS Keyset User Guide For Systems

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