Samsung Ds 24D Users Manual IDCS 16 Keyset User Guide

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SAMSUNG iDCS 16 SYSTEM

March 2005

DS 24D

KEYSET USER GUIDE

Samsung Telecommunications America reserves the right without prior notice to revise infor-

mation in this guide for any reason. Samsung Telecommunications America also reserves the

right without prior notice to make changes in design or components of equipment as engi-

neering and manufacturing may warrant. Samsung Telecommunications America disclaims all

liabilities for damages arising from the erroneous interpretation or use of information presented

in this guide.

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TABLE OF CONTENTS

ABOUT THIS BOOK ..........................................................1

THINGS YOU SHOULD KNOW ............................2–5

OUTSIDE CALLS

Making an Outside Call ......................................................................6

Answering an Outside Call..................................................................6

Universal Answer ................................................................................6

Recall Dial Tone ..................................................................................7

Sending a Flash ..................................................................................7

Busy Line Queuing with Callback ......................................................7

Canceling Callback..............................................................................7

INTERCOM CALLS

Calling Other Stations..........................................................................8

Answering Intercom Calls....................................................................8

Voice Announce Mode ........................................................................8

Auto Answer Mode ..............................................................................8

Busy Station Callback ........................................................................9

Busy Station Camp-on ........................................................................9

Calling Your System Operator ............................................................9

CALL PROCESSING

Holding Calls................................................................................10–11

Transferring Calls ........................................................................12–13

Transfer with Camp-On......................................................................12

Transfer to Voice Mail ........................................................................13

Call Waiting........................................................................................13

Conference Calls ..............................................................................13

Forwarding Calls..........................................................................14–16

Call Pickup ........................................................................................16

Group Call Pickup ............................................................................16

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DIALING FEATURES

Speed Dialing ....................................................................................17

Programming Personal Speed Dial Numbers ............................17–18

One Touch Speed Dialing ................................................................18

Last Number Redial ..........................................................................18

Save Number with Redial..................................................................18

Chain Dialing ....................................................................................19

Automatic Redial/Retry ......................................................................19

Pulse to Tone Changeover ................................................................19

PAGING AND MESSAGING

Making an Internal Page....................................................................20

Making an External Page ..................................................................20

All Page..............................................................................................20

Meet Me Page....................................................................................21

Call Park and Page............................................................................21

Messages—Set and Cancel..............................................................22

Returning Messages..........................................................................22

Programmed Messages ....................................................................23

CONVENIENCE FEATURES

Do Not Disturb ..................................................................................24

One Time DND ..................................................................................24

Mute ..................................................................................................24

Background Music ............................................................................24

Appointment Reminder/Alarm Clock ................................................25

Door Phone Calls ..............................................................................25

Executive/Secretary Hotline ..............................................................26

Group Listening ................................................................................26

Account Codes ..................................................................................27

Locking Your Keyset ..........................................................................27

Off-Hook Voice Announce ..........................................................27–28

OHVA Block ......................................................................................28

OHVA Reject ......................................................................................28

In Group/Out of Group ......................................................................28

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CUSTOMIZING YOUR KEYSET

AME Password ..................................................................................30

Select Ring Tone................................................................................30

Change Your Passcode ....................................................................30

Set Answer Mode ..............................................................................31

Automatic Hold ..................................................................................31

Headset Operation ............................................................................31

Hot Keypad........................................................................................32

Key Confirmation Tone ......................................................................32

Rejoining a Page ..............................................................................32

Ring Preference ................................................................................32

DISPLAY FEATURES

Interactive Display Keys ....................................................................33

Directory Information ...................................................................... 33

Dial by Directory ................................................................................34

Call Progress Displays ......................................................................34

Display Number Dialed......................................................................34

Call Duration Timer............................................................................34

Auto Timer..........................................................................................35

Timer Function ..................................................................................35

Viewing Message Indications............................................................35

Alarm Reminder Messages ..............................................................35

Personal Speed Dial Names ............................................................36

Station Names ..................................................................................37

Managing Key Assignments ..............................................................37

Caller ID .......................................................................................38–41

LCR with Clear....................................................................................41

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SVM/SVMi-E Series...........................................................42

Accessing your Mailbox ....................................................................43

Subscriber Services Menu ...........................................................44-45

Getting Started ..................................................................................46

Listening to your Messages ..............................................................46

Listening to Old or New Messages...................................................47

Group New or Old Messages ...........................................................48

Record and Send a Message ...........................................................48

Access Manager................................................................................49

Personal Greetings............................................................................51

Mailbox Administration ......................................................................53

Message Broadcast...........................................................................55

Personal Services..............................................................................56

Personal Administration Settings ......................................................57

Keyset User Features ........................................................................58

Shortcuts............................................................................................60

Interactive Displays ...........................................................................60

PERSONAL SPEED DIAL NUMBERS...........61-62

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ABOUT THIS BOOK

Your DS 24D keyset is the most visible part of your telephone system.

Please take the time to study this guide and to become familiar with the op-

eration of your keyset. Keep this guide handy. You may need to look up in-

structions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

This book is written based on the factory default settings for the feature

access codes. Sometimes, due to programming requirements, these codes

may be changed. If you find that a feature code does not work as described

in this book, please contact your installation and service company to deter-

mine the correct code.

NOTE: DS 24D keysets are available only for Samsung iDCS 16 phone sys-

tems.

1

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2

THINGS YOU SHOULD KNOW

USER ORIENTATION

DS 24D telephones are called “keysets.” They contain buttons or “keys” that

are used to access or activate the many features of your office phone sys-

tem. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and

that same button can be something different on another keyset. See the sys-

tem manager to get your most frequently used features assigned to your

programmable keys. When changes are made, be sure that your program-

mable keys are relabeled properly.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” Your system can have individual C.O. line keys

or lines may be assigned to groups. When they are in a group, you access

a line by dialing an access code or pressing a route button. For example, dial

9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is

used, pressing the “LCR” key will automatically select a preprogrammed

C.O. line according to what digits are dialed. Each line in the system is num-

bered, beginning with 701, then 702, 703, etc.

Direct Station Selection (DSS) keys are programmed to ring specific sta-

tions. You can press a DSS key instead of dialing the extension number. A

DSS key lights red when that station is busy (Busy Lamp Indication).

DS 24D keysets provide distinctive ring patterns:

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). These are tri-col-

ored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls, always appear on your CALL but-

tons. They will always light green. You can have up to eight CALL buttons,

but at least two are recommended.

Outside calls appear on individual line keys if they are assigned. When an

individual line is not assigned to its own key, it will appear on a CALL button.

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3

Your outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold. They stay right

where you put them and are identified with a green flashing light.

Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

DS 24D keysets are speaker phones. Pressing the SPEAKER key will

answer or release a call on the speakerphone. Switching from the handset

to the speakerphone is easy. Simply press the SPEAKER key and hang up

the handset.

VOLUME CONTROLS

The DS 24D keyset uses the UP and DOWN keys to adjust the ringer volume

while the keyset is ringing, the speaker volume while the speakerphone is in

use and the handset volume while you are listening. These three levels will

be stored in memory until changed. If background music is turned on at your

keyset, the volume keys will also control the level of music. The volume of

pages heard through the speaker of a keyset can be adjusted during a page

announcement by using the volume keys. There are 16 levels for each vol-

ume setting, except Ring volume, Off-Hook volume, and Handset volume.

The are 8 levels for Ring volume, Off-Hook volume, and Handset volume.

The volume of Off-Hook ring is controlled by a user-programmable setting.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system

features. If the system numbering plan has been changed some of the

access codes may not be correct. Your installing company can inform you

of the correct codes.

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4

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE—CONTINUOS

CONTINUOUS

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF

CONTINUOUS

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—350 ms ON/350 ms OFF

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

Transfer/Conference Tone—Indicates your call is being held and you can

dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you

have correctly set or canceled a system feature.

CONFIRMATION TONE—100 ms ON/100 ms OFF

FOR ONE SECOND

Error Tone—A continuous single level tone indicates you have done

something incorrectly. Try again.

ERROR TONE—CONTINUOUS

CONTINUOUS

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5

DS 24D KEYSET

Scroll

Volume

DS 24D

12ABC 3DEF

4GHI 5JKL 6MNO

7PRS 8TUV 9WXYZ

0

Transfer Redial Hold Speaker

32 CHARACTER DISPLAY

Two lines with 16 characters each.

SOFT KEYS

Used to activate

features via the

display.

SCROLL KEY

Used to scroll

through displays.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS

Keys 1-3 (1-6) are automatically

assigned as Direct Trunk keys. Key

#8 is a message key, by default.

Although all 8 keys may be

programmed for any system

features/functions.

16 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS

Used to call stations directly, to indicate

busy conditions of other stations, for

One Touch dialing and many other

system features.

VOLUME CONTROL KEYS

Used to set independent

levels for handset, speaker,

background music, ring

and page volumes.

MICROPHONE

For handsfree operation.

SPEAKER KEY

HOLD KEY

SPEAKER

For handsfree

operation and

ringing.

TRANSFER KEY

REDIAL KEY

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6

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

• Lift the handset and press an idle outside line button, line group button

or dial a line access code to receive dial tone—OR—press an idle out-

side line button, line group button or dial a line access code to receive

dial tone through the speaker—OR—press SPEAKER, receive intercom

dial tone and dial a line access code.

• Dial the telephone number.

• Finish the call by replacing the handset or pressing the SPEAKER key.

NOTE: You will receive No More Calls tone when you attempt to make a call

and there is no key available for that line.

• If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

• If your system is programmed to require an authorization code before

making a call, dial 4plus a valid code before selecting a C.O. line.

• If your system is programmed to require an account code before mak-

ing a call, press the ACCT button or dial 47 plus a valid code, press the

ACCT button again and then select a C.O. line.

For more information on authorization and account codes, see your system

administrator.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

ANSWERING AN OUTSIDE CALL

• Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under Customizing Your Keyset—OR—press the

SPEAKER key to automatically answer on the speakerphone.

NOTE: If a call is flashing at your keyset but not ringing, you must press the

flashing button to answer.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To

answer calls ringing this device, dial 67 or press the UA key. This device can

operate in the Day or Night mode.

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NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and

then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may

be programmed to recall dial tone.

SENDING A FLASH

While on an outside call, press the FLASH key to send a flash to the tele-

phone company. This is required for some custom calling features or CEN-

TREX use.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this

means that the line or group of lines is busy.

• Press the CBK key or dial 44. You will hear confirmation tone.

• When the line becomes free, the system will call you back.

• Lift the handset or press the SPEAKER key to answer, wait for dial tone

and dial the telephone number or speed dial number again.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

Your phone may have a maximum of five callbacks to lines and/or stations

set at a time. To cancel a callback:

• Press the CBK key or dial 44. You will hear confirmation tone.

• While you are listening to confirmation tone, press the HOLD key. This

will cancel the oldest set callback that you have set.

NOTES:

1. If the hot keypad feature is turned off, you must first lift the handset or

press the SPEAKER key before dialing.

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8

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ring-

back tone, the station you called is set for Voice Announce or Auto

Answer. Begin speaking immediately after the tone.

• Finish the call by replacing the handset or pressing the SPEAKER key.

NOTES:

1. If you have a DSS key assigned to an extension or station group, you

may press this key instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

ANSWERING INTERCOM CALLS

• When your keyset rings, simply lift the handset—OR—press the

SPEAKER key to be connected to the calling station.

• Finish the call by replacing the handset or pressing the SPEAKER key.

See Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

(INTERCOM CALLS ONLY)

When another station calls you, your keyset will sound a brief attention tone

and you will hear the caller’s announcement.

• Press SPEAKER to turn on the microphone and speak handsfree—

OR— lift the handset to reply.

• To finish the call, replace the handset or press the SPEAKER key.

AUTO ANSWER MODE

(INTERCOM CALLS ONLY)

When another station calls you, your keyset will sound a brief attention tone

and then automatically answer the call.

• Your microphone and speaker are turned on and you can speak hands-

free. For privacy, use the handset.

• To finish the call, replace the handset or press the SPEAKER key.

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BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Press the CBK key or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press SPEAKER to call the now idle station.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want

to wait for a callback:

• Press the CAMP key or dial 45.

• The called station will receive off-hook ring tone repeated every few sec-

onds and its first available CALL button will flash green to indicate your

call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before

answering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available key to

accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

CALLING YOUR SYSTEM OPERATOR

• Dial 0to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension num-

ber.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

9

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CALL PROCESSING

SYSTEM HOLD

• When you are connected to any call, press HOLD. The call will flash

green at your keyset. If this call appears on a line key at other keysets,

it will flash red at those keysets.

• To take the caller off hold, press that key and the green flashing light will

go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL but-

ton will automatically put your first call on hold and connect you to the new

call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

• Press the HOLD button twice. The call will flash green on your keyset

and this line will show a steady red light on other keysets.

• To retrieve the call, press the flashing green line button or press the

HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER

and a dial the station number (or press the appropriate DSS key). Press the

HOLD key. This will place the call on system hold on an available CALL but-

ton or Line Key at the remote station and return you to dial tone.

NOTES:

1. If the destination station does not have any free CALL buttons or line

keys you will hear No More Calls tone and must return to the other party

by pressing the TRANSFER key (or the RETURN soft key in the display).

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your sta-

tion. The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the SPEAKER key to

answer the recall.

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• If you do not answer this recall within a pre-programmed period of time,

it will go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with

another extension:

• Press the TRANSFER key; you will receive transfer dial tone. Your call is

placed on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRANSFER to return to the outside party or hang up to transfer

the call.

NOTE: Repeatedly pressing the TRANSFER key will toggle between the

outside party and internal extension.

RETRIEVING CALLS HELD AT

ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button

with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus

the line number or the extension number of the station that placed the call

on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

CALL PARK

You can park an outside call in one of 10 “parking orbits”.

• Press the PARK key and dial the orbit number required (0-9); the key

which the call was on will flash.

OR

• Press a dedicated PARK key which will also flash.

• To have the call picked up by another station notify the station user of

the parking orbit number.

To pick up a parked call.

• Press the PARK key followed by the orbit number required or press the

flashing PARK key.

11

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TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways.

You can do a screened transfer by informing the other extension who is call-

ing or you can do a blind transfer without notification.

• While on a call, press the TRANSFER key and dial an extension num-

ber or group number. Your call is automatically put on transfer hold. OR

Press a DSS key or station group key. Your call is automatically put on

transfer hold.

• Hang up when you hear ringing (this is an unscreened or blind transfer).

OR

Wait for the called party to answer and advise him/her of the call and

hang up. If the transfer is refused, you will be reconnected to the outside

line when the called station hangs up or you can press TRANSFER to

return to the outside party. If you wish to send the call to another exten-

sion without waiting for the first station to hang up, simply press anoth-

er DSS button. OR

Press the CALL button or C.O. line key to return to the outside party and

begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

NOTES:

1. After the inside party answers, you may alternate back and forth

between the parties by pressing the TRANSFER key.

2. If you receive No More Calls tone, that station has no key available to re-

ceive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key. You must

press the TRANSFER key and dial the destination extension number.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy

signal, you may camp the call on to this station. Simply hang up when you

hear the busy signal. The called party will be alerted that a call is waiting for

them.

NOTE: If you receive No More Calls tone, that station has no key available

to receive another call. Press TRANSFER to return to the outside caller.

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13

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox. Your keyset

must have a correctly programmed VT key to accomplish this. To transfer a

call directly to a voice mailbox:

• While on a call, press the VT key and dial the mailbox number.

• Hang up when dialing is completed.

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

• Your keyset will ring and the call that is waiting for you (camped-on) will

flash green.

• Press the flashing button to answer; your other call will go on hold auto-

matically if your station has the Automatic Hold feature set. If not, you

must press HOLD and then the flashing button. OR

Finish the first call and hang up; the waiting call will ring.

• Lift the handset or press the SPEAKER key to answer.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

You may conference up to five parties (you and four others) with a maximum

of 2 external parties (eg. outside lines or remote extensions) in any order.

• While engaged in a conversation, press the CONF key and receive con-

ference tone.

• Make another call, either intercom or outside, press the CONF key and

receive conference tone.

• Make another call or press the CONF key to join all parties.

• Repeat the last step until all parties are added.

NOTE: When attempting to add another party to the conference and you are

not able to reach the desired person, hang up. Simply press the CONF key

again to return to your previous conversation.

To drop a party from your conference call:

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

NOTE: To leave the conference, hang up. Control is passed to the next inter-

nal station. If there are no internal stations and you wish to leave outside

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lines connected together in a trunk to trunk conference, press the CONF key

plus the CALL button that the call appears on or follow the instructions to

drop a party and use your extension number. When they hang up, the lines

will release automatically. Press CONF to rejoin a trunk to trunk conference.

FORWARDING CALLS

You may forward your calls to another station, group of stations or an exter-

nal telephone number. Program a destination for the type of forwarding you

want as detailed below. If you have FWD ALL,FWD BUSY and FWD NO

ANSWER keys, press one to turn that forward feature on. A steady red light

reminds you what forward condition is activated.

You can clear all call forward conditions set at your station by lifting the hand-

set and dialing 600.

FORWARD ALL CALLS

To forward all your calls under any condition to another station:

• Dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the

forwarded station. This is useful when you are expecting an important

call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and

he/she does not have a FORWARD ALL key, the TRANSFER key will

light to indicate Forward All has been set and calls to this station have

been transferred elsewhere.

FORWARD BUSY

To forward calls to another station when you are on the phone:

• Dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER before you begin dialing.

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FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer

destination programmed, you may set both of these at the same time:

• Dial 604.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where

you are now:

• Dial 605 plus your extension number.

• Receive confirmation tone and hang up.

If you want a specific extension's calls forwarded to your phone (Remote Call

Forward):

• Dial 605 plus the desired extension number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD TO AN EXTERNAL NUMBER

To forward outside calls to a number outside of your business, you must

have a FWD EXTERNAL button on your keyset.

• While on-hook, press TRANSFER and then dial 102.

• Dial 6.

• Dial the outside line access code followed by the telephone number that

you want.

• Press TRANSFER to store.

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iDCS_16_DS_24D.qxd 12/14/2004 3:48 PM Page 21

• Press FWD EXTERNAL to turn the feature on and press it again to turn

the feature off.

NOTES:

1. External Call Forward will cancel all other call forwarding instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destina-

tions. Call forward access can be done via the keypad or by accessing the

keyset display features. To review or change call forward options:

• Press TRANSFER 102.

• Dial 0-6 to select the forward type (e.g., 1) OR

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

• Dial the destination number (e.g., 202)OR

Press UP or DOWN to select the destination

Press the right soft key to move the cursor

• Dial 1to set OR

Press UP or DOWN to select YES or NO

• Press Transfer to store and exit

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial

65 plus the extension number of the ringing phone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and

dial 66 plus the desired group number 01–08 or press the flashing GROUP

PICKUP key if available.

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing the access code.

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17

DIALING FEATURES

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–799 or from your personal list of numbers

00–49:

• With the handset on-hook, press the SPD key or dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed

dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-

tem administrator to determine the amount assigned to your station.

• While on-hook, press TRANSFER and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

• Dial the telephone number to be stored (24 digits maximum). It can in-

clude #, 4, FLASH and PAUSE.

• Press TRANSFER to store the number.

NOTE: If the Hot Keypad feature has been

turned off, you must first lift the handset or

press the SPEAKER key before you begin

dialing.

For the purposes of programming speed dial

numbers, the programmable keys are

known as A,B,C,D,Eand Fand are

defined below.

• The Akey is not used.

• The Bkey inserts a flash.

• The Ckey inserts a pause.

• The Dkey is used for pulse to tone con-

version. If your system uses rotary (or

A

B

C

D

E

F

DS 24D DEFAULT

PROGRAMMING

KEYS LAYOUT

iDCS_16_DS_24D.qxd 12/14/2004 3:48 PM Page 23

pulse) dialing C.O. lines, pressing Dwhile entering a speed dial number

causes all subsequent digits to be sent as DTMF tones.

• The Ekey is used to hide digits. Display keyset users may want to hide

some speed dial numbers so that they will not show in the display. When

you are entering a telephone number, press E. All subsequent digits will

be hidden. Press Eagain to begin displaying digits.

• The Fkey is used to enter a name. See Personal Speed Dial Names

under Display Features.

• Use the HOLD key to clear a speed dial number.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch

Speed Dial button for quick and easy dialing of frequently used numbers.

• While on-hook, press TRANSFER and then dial 107.

• Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–799) that you want assigned

to this button.

• Press TRANSFER to store your selection.

To call this telephone number, just press the One Touch Speed Dial button.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the LNR key or dial 19.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. Redial does not apply to intercom calls.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SNR key before

hanging up.

To redial this saved number at any time, press the SNR key or dial 17. The

same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

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2. The saved telephone number is stored in memory until you save anoth-

er number.

3. Redial does not apply to intercom calls.

CHAIN DIALING

You may manually dial additional digits following a speed dial number or

chain as many speed dial numbers together as required:

• After the first speed number is dialed, press SPD again and dial anoth-

er speed number OR manually dial additional digits following a speed

dial number.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the sys-

tem can automatically redial the number for you. It will automatically redial at

a pre-programmed interval for up to 15 attempts.

• When you hear a busy signal, press the RETRY button.

• The system will reserve the line and automatically redial the same num-

ber for you. You will hear the call being made through the keyset speak-

er. The microphone is muted.

• When the called party answers, you must pick up the handset or press

the SPEAKER key before you can begin speaking. You must answer

within 10 seconds.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed

after the # with be sent as tones.

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20

PAGING AND MESSAGING

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial the desired zone number 1,2,3or 4.

OR

Dial 0to page all internal zones.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial the desired zone number 5.

• After the attention tone, make your announcement.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

ALL PAGE

To page all designated keysets and external speakers at the same time:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial 4or press the ALL PAGE key.

• After the attention tone, make your announcement.

NOTE: The LED on the ALL PAGE key will only light when an All Page is in

progress.

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MEET ME PAGE

• Lift the handset.

• Press the Meet Me Page (MMPG) key or dial 54.

• Dial the desired zone number.

• After the attention tone, instruct the paged person to dial 56.

• Press WAIT or TRANSFER.

• Remain off-hook until the person dials 56 from any phone.

• The paged person will be automatically connected with you.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you

can park the call prior to paging.

To retrieve a parked call from orbit:

• Press the PARK button and dial the announced orbit number (0-9).

• You will be connected to the parked call.

NOTES:

1. You must have a PARK button or park access code to retrieve and place

calls in park orbits.

2. If the parked call is not retrieved within a pre-programmed period of

time, it will recall your keyset and have a slow flashing amber light. You

cannot park and page intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

AUTOMATIC PARK WITH PAGE KEY

• While in conversation, press the PAGE button. The call is automatically

parked at your station.

• Receive page tone and dial a desired page zone number.

• Make announcement indicating your extension number or the line num-

ber. Hang up.

To retrieve an automatically parked call:

• Dial 10 plus the number that was announced. If you have a PAGPK key,

press it and dial the number that was announced. If you have a PARK

key, press it and dial the announced orbit number.

• You will be connected to the parked call.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time, it will

recall your keyset and have a slow flashing amber light. You cannot park

and page intercom calls.

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22

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a

busy signal, you can leave a message indication:

• Press the MESSAGE key or dial 43 and receive confirmation tone.

• Hang up. The MESSAGE key on the called station will light. Standard

telephones receive special dial tone as a message indication.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus

the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your exten-

sion. Your MESSAGE light will go out.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

RETURNING MESSAGES

• Press the MESSAGE key or dial 43. The first station that left a message

will be called automatically. If that station does not answer, your MES-

SAGE light will stay on.

• Repeat until all messages have been returned in the order received.

• Your MESSAGE light will turn off when all messages have been re-

turned.

NOTES:

1. Display keyset users can view message indications and return them in

any order. See Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer,

you must manually cancel the message after it has been returned.

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23

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave

a programmed station message. Display stations calling you will see this

message and be informed of your status or follow your instructions.

• Dial 48 plus any of the message codes (01–30) listed on the back of this

user guide.

• To cancel any of these messages dial 48 plus 00.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key.

You can have multiple programmed message keys and each one can have

a different message code:

• Press any programmed message (PMSG) button. The message is set

and the button will light red. Press the key again to turn off.

• Pressing another programmed message (PMSG) button will turn the

previous one off and set a new programmed message.

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CONVENIENCE FEATURES

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

• While on-hook, press the DND key or dial 401. The DND key lights

steady red to remind you of this mode.

• To cancel DND, press the DND key again or dial 400. The DND light

turns off. You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key.

2. If you place your keyset in DND mode and you do not have a DND key,

your KEYSET STATUS INDICATOR will flash to indicate DND status.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call,

you can press the DND key and place your station in Do Not Disturb. When

you hang up at the end of the call, DND will be automatically canceled and

your keyset will be able to receive new calls. This feature requires a DND

key.

MUTE

You can mute the handset transmitter or the microphone during any conver-

sation:

• Press the MUTE key. It will light red.

• To resume speaking, press the MUTE button again. The light turns off.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the

speaker in your keyset:

• While on-hook, press the HOLD button to hear music.

• Press the HOLD button again to turn music off.

You can set the level of background music by using the VOLUME keys while

listening to the music. This does not affect the speakerphone level.

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APPOINTMENT REMINDER/ALARM

CLOCK

This feature works like an alarm clock. Use it to remind yourself of an ap-

pointment later in the day (TODAY ONLY) or as a daily reminder every day

(DAILY). You can set up to three alarms. Each one can be either a TODAY

ONLY or a DAILY alarm.

When the alarm rings, you will hear three short rings repeated three times.

Lift the handset to answer the alarm. If you do not, the alarm will alert you

two more times at five minute intervals.

To set alarms:

• Press TRANSFER and then dial 112.

• Dial the alarm number 1or 2.

• Dial the time at which you want the alarm to sound. Enter the time as

HHMM (hours and minutes) using the 24 hour clock.

• Dial 0(NOT SET), 1(TODAY ONLY) or 2(DAILY) to select the alarm type.

• Press TRANSFER to save.

• Repeat for each alarm if needed.

To cancel individual alarms:

• Press TRANSFER and then dial 112.

• Dial alarm number 1, or 2.

• Press the HOLD key.

NOTE: Display keysets can show a reminder message. See Alarm Remind-

er Messages under Display Features.

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

• You will receive three short rings repeated.

• Lift the handset or press the SPEAKER key. You are connected to the

door phone.

• If an electric door lock release is installed, dial 13 to unlock the door.

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CALLING THE DOOR PHONE/ROOM

MONITOR

You may call the door phone and listen to what may be happening outside

or in another room.

• Dial the extension number of the door phone.

• You will be connected to the door phone and you can listen or have a

conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between

them. When the executive station is in the DND mode, all of its calls will ring

the secretary station.

• Either person can press the BOSS key to make a voice call to the other

station.

• Using the hot line will override DND at the other station. This key will

light red when the other station is in use.

To transfer a call to a Boss in DND:

• Press the TRANSFER key followed by the BOSS key.

• Wait for the BOSS to answer to announce the call and hang up to com-

plete the transfer OR

• Hang up to complete a blind transfer after pressing the BOSS key.

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may

want other people to hear the distant party’s voice over the speaker:

• Press the LISTEN key to turn on the speaker. The microphone is not in

use, so the distant party does not hear other parties present in your of-

fice.

• Press LISTEN again to turn the speaker off and resume private conver-

sation.

• Repeat if necessary.

26

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NOTE: Depending on speaker volume and the acoustics of your office, it

may be advisable to turn the group listening feature off before hanging up.

This will eliminate a momentary squeal.

ACCOUNT CODES

When equipped with optional equipment, your system will allow calls to be

charged to a specific account:

• During any outside C.O. call, press the account (ACCT) key.

• Enter the account code (maximum 12 characters including 4and #).

Press the ACCT key again. Your conversation will not be interrupted.

NOTE: If you make an error before you complete the account code, press

the ACCT key twice and redial the correct code. Only the last account code

dialed will be printed.

LOCKING YOUR KEYSET

You can lock your keyset to control misuse of your phone while you are

away. You can unlock it when you return. Your default station passcode is

1234.

• While on-hook, press TRANSFER and then dial 100.

• Dial your four digit station passcode.

• Dial 1to locking outgoing, 2for locked all calls, or 0to unlock.

• Press TRANSFER to store your selection.

OFF-HOOK VOICE ANNOUNCE

Keysets may receive a voice announcement while on another call. The call-

ing station must have an OHVA key. When you are in DND, you cannot

receive OHVA calls. The OHVA feature will work with intercom and trans-

ferred calls.

0

DEKCOLNU

1

DEKCOL

GNIOGTUO

2

DEKCOL

SLLACLLA

sllacedistuoekaMSEY ON

DEINEDSSECCA ON

sllacedistuoevieceRSEYSEYON

slla

cmocretniekaMSEYSEYON

mocretnievieceR

sllac SEYSEYON

27

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28

To make an off-hook voice announcement:

• Dial the extension number or press the DSS key.

• When you receive a busy signal, press the OHVA key.

• After the attention tone, begin speaking.

• Finish the call by replacing the handset or pressing the SPEAKER key.

NOTES:

1. When you are voice announcing to a station close to you, use the hand-

set to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

When you receive an off-hook voice announcement, if you are using the

handset, you will hear the announcement in the handset receiver. If you are

using the speakerphone, you will hear the announcement over the keyset

speaker. In both cases, you can continue to speak to the original party.

• Press the flashing CALL button on your keyset. This will place the orig-

inal party on hold and allow you to talk to the announcing party.

• To return to your first party, press the key corresponding to your original

call. This will disconnect the OHVA call.

OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) key. Press-

ing this key will prevent anyone from making an OHVA to you until you press

the button again and cancel the blocking.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) key.

Pressing this key while receiving an OHVA call will disconnect the voice an-

nouncing party and return you to your original call.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group, you can remove your key-

set from the group and then put it back in. While you are out of the group,

you can receive calls to your extension number but not calls to the group

number. If you have an IN/OUT key:

• Press the IN/OUT key. It will light red when your keyset is in the group.

• Press the IN/OUT key again to exit the group and turn the light off. Re-

peat as necessary.

If you do not have an IN/OUT key:

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29

• Dial 53 plus the group number plus 0to exit the group or 1to enter the

group. Repeat as necessary.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER key.

The IN/OUT key can include an extender to indicate the specific group that

this key will affect. This means that if you are in multiple groups, you can de-

cide for which groups you will receive calls.

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30

CUSTOMIZING YOUR KEYSET

AME PASSWORD

This feature allows people using the AME (Answer Machine Emulation) fea-

ture to enable password protection. This will prevent unauthorized people

from listening to your messages being left. The passcode is the same as

your station passcode. This feature only applies if there is a Samsung Voice

Mail card installed in the system and your keyset has a programmed AME

key.

• While on-hook, press TRANSFER and then dial 110.

• Dial 101 to turn on AME PASSCODE or 100 to turn it off.

• Press TRANSFER to store your selection.

SELECT RING TONE

Each keyset user can select any one of eight ring frequencies:

• While on-hook, press TRANSFER and then dial 111.

• Dial 1–8or press the UP and DOWN keys to hear each tone.

• When you hear the tone that you prefer, press TRANSFER to save it.

NOTE: Specific lines or stations may be programmed to ring with a different

tune than what you have selected for your keyset.

CHANGE YOUR PASSCODE

From the factory, your station passcode is 1234. You can change your sta-

tion passcode whenever you desire.

• While on-hook, press TRANSFER and then dial 101.

• Dial your old passcode.

• Dial a new passcode (must be four characters). You can use 0–9.

• Redial the new passcode to verify. If successful, you will hear two beeps.

Four beeps indicate an incorrect code. Reenter the code again.

• Press TRANSFER to store the new passcode.

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SET ANSWER MODE

You can receive internal calls in one of three modes (see Answering Intercom

Calls under Intercom Calls for descriptions):

• While on-hook, press TRANSFER and then dial 103.

• Dial 0for Ringing, 1for Auto Answer or 2for Voice Announce.

• Press TRANSFER to store your selection.

NOTE: When your keyset is programmed for Auto Answer and you have For-

ward No Answer (FNA) turned on, you must answer screened transfers by

pressing the SPEAKER key before your FNA timer expires or the call will for-

ward.

AUTOMATIC HOLD

While on an outside call, pressing a line key, route key or a flashing CALL

button will automatically put your call on hold and connect you to the next

call. This feature can be turned on or off at your keyset.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 01 to turn Automatic Hold on or 00 to turn it off.

• Press TRANSFER to store your selection.

NOTE: Intercom calls can be automatically put on hold by pressing

TRANSFER.

HEADSET OPERATION

Keyset users can switch between headset mode and handset mode. When

using headset mode, press the SPEAKER key to answer and release calls.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 21 to use the headset or 20 to use the handset.

• Press TRANSFER to store your selection.

Your keyset may be equipped with a Headset mode key. If it is so equipped

pressing this key while the light is out will cause the keyset to enter headset

mode and the light will illuminate to indicate this. Pressing the key while the

light is lit will cause the keyset to return to handset mode and the light will

go out.

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32

HOT KEYPAD

On your phone system your keyset’s keypad can be made “live” or “hot” so

that it is not necessary to lift the handset or press the SPEAKER key before

you begin dialing. Calls can be made and features activated by simply dial-

ing the C.O. line number, trunk group access code, intercom number or fea-

ture access code. To activate this feature:

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 31 to turn the Hot Keypad on or 30 to turn it off.

• Press TRANSFER to store your selection.

KEY CONFIRMATION TONE

You can hear a short beep (confirmation tone) each time you press a button

on the dial pad. This tone can be turned on or off.

• While on-hook, press TRANSFER and then dial 110.

• Dial 40 to turn tones off or 41 to turn tones on.

• Press TRANSFER to store your selection.

REJOINING A PAGE

This feature allows you to hear the remaining portion of an ongoing internal

page after you return your keyset to idle. To enable this feature:

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 51 to turn this feature on or 50 to turn it off.

• Press TRANSFER to store your selection.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or

press the SPEAKER key. This method will always answer calls in the order

they arrived at your keyset. When you turn ring preference off, you must

press the flashing button to answer a call, allowing you to answer calls in the

order you choose.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 61 to turn ring preference on or 60 to turn it off.

• Press TRANSFER to store your selection.

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33

DISPLAY FEATURES

INTERACTIVE DISPLAY KEYS

The three keys below the display are substitutes for dedicated feature keys

and access codes. Pressing one of these keys has the same effect as press-

ing a programmable key. These keys are called soft keys as their functions

are not fixed. They change to present you with the best options for that call

condition. The use of soft keys allows the programmable keys to be used for

more DSS and speed dial keys.

The SCROLL key is used to display options available to the user at a partic-

ular time or during a specific procedure. Press this key once while in the idle

state to view the three main categories available.

201: STN NAME

CALL OTHER ANS

ANSWER: Guides you through the options to answer calls.

OTHER: Guides you through features other than making or answering calls.

CALL: Guides you through the options to make a call.

Select one of the main categories: CALL,OTHER or ANS (ANSWER). Press

the SCROLL key to display additional options available under each of the

three main categories. The symbol °displayed as the last character on the

lower line of the display indicates that there are additional options. Press the

SCROLL key to display these additional options.

User instructions will be displayed in lower case letters. Options assigned to

soft keys will be in upper case letters.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before

answering.

Each outside line can have an 11 character directory name. Incoming calls

can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR

xxx] where xxx is the station group number. This allows you to answer calls

directed to you differently than calls directed to your group.

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DIAL BY DIRECTORY

Each station or speed dial number can have an associated directory name.

A station or speed dial number can be selected by scrolling alphabetically

through a directory name list. This on-line “phone book” allows the user to

look up and dial any station or speed dial number in seconds.

• Press the DIR key (DIRECTORY).

• Select the directory you wish to use: PERS (personal speed dial num-

bers), SYS (system speed dial numbers) or STN (station names).

• Dial the key on the keypad that corresponds to the first letter of the name

you wish to search for.

• Use the UP and DOWN arrows to scroll through the names.

• Press the DIAL soft key to dial the number.

NOTE: A DIR key can have an extender to take you directly to one of the

above lists.

CALL PROGRESS DISPLAYS

During everyday call handling, your keyset display will provide information

that is helpful and in some cases invaluable. Displays like [CALL FROM 203],

[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],

[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and

[FWD ALL to 204] keep you informed of what is happening and where you

are. In some conditions you are prompted to take an action and in other

cases you receive directory information.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed. They will stay in the

display until the call duration timer comes on automatically or the TIMER

button is pressed. If the call duration timer is not used, the number dialed will

be displayed until the call is released, transferred or put on hold.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds

after you dial a telephone number, the timer appears in the display. It

appears immediately for incoming calls. The call timer continues for the du-

ration of the call. Call duration times are displayed in minutes and seconds.

If a call lasts longer than 60 minutes, the timer restarts.

You can press the TIMER key to manually begin timing a call. Press it again

to stop timing. If you press it while the automatic timer is on, the call dura-

tion time is restarted.

34

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AUTO TIMER

Display keyset users may have the timer automatically start when they

answer incoming calls or after a short delay on an outgoing call.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 11 to turn the auto timer on or 10 to turn it off.

• Press TRANSFER to store your selection.

TIMER FUNCTION

Display keyset users may use this feature as a simple stopwatch.

• When the keyset is idle, press the TIMER button to start timing.

• Press the TIMER button again to stop timing.

• Read the elapsed time in the display.

• Lift the handset and replace it. The display will return to date and time.

VIEWING MESSAGE INDICATIONS

You can view all of your message indications before you return them:

• With the handset on-hook, press the MSG key with the red flashing light.

• The first station that left a message indication will be displayed.

• Press the UP and DOWN arrows to scroll through the stations that left

message indications. Use the soft keys to reply, clear or advance to the

next message.

• Press the SPEAKER key to return your keyset to the idle condition.

ALARM REMINDER MESSAGES

When you use the alarm/appointment reminder feature, you create a 16

character reminder message. When the alarm rings, your message will ap-

pear instead of [ALARM REMINDER]. To program reminder messages:

• Press TRANSFER and then dial 116.

• Dial the alarm number 1or 2.

• Dial the time you want the alarm to go off. Enter the time as HHMM

(hours and minutes) using the 24 hour clock.

• Dial 0(NOT SET), 1(TODAY) or 2(DAILY) to select the alarm type.

• Write your message using the dial pad keys. Each press of a key selects

a character. Pressing the next key moves the cursor to the next position.

For example, if your message is “TAKE MEDICATION,” press 8once to

get the letter “T.” Press 2once to get “A.” Press 5twice to get “K.” Con-

tinue selecting characters from the following table to complete your

message.

• Press the TRANSFER key to store the alarm and reminder message.

• Repeat for each alarm if needed.

35

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COUNT 1 2 3 4 5

DIAL 0 < > . ) 0

DIAL 1 space ? , ! 1

DIAL 2 A B C @ 2

DIAL 3 D E F # 3

DIAL 4 G H I $ 4

DIAL 5 J K L % 5

DIAL 6 M N O ^ 6

DIAL 7 P Q R S 7

DIAL 8 T U V 48

DIAL 9 W X Y Z 9

DIAL 4: = [ ] 4

NOTES:

1. When the character you want appears on the same dial pad key as the

previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

To cancel an individual alarm and reminder message:

• Press TRANSFER and then dial 112.

• Dial alarm number 1or 2.

• Press the HOLD key.

• Press the TRANSFER key.

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned

to it. This name is used to select the speed dial bin when you are dialing by

directory.

• Press TRANSFER and then dial 106.

• Dial the speed dial bin number 00–49.

• Write your message using the procedure described in Alarm Reminder

Messages.

• Press the TRANSFER key to store the speed dial name.

• Repeat for each speed dial bin if necessary.

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STATION NAMES

You can assign an 11 character name to your keyset. This allows other dis-

play keyset users to call you using the directory dial feature.

To program a station name:

• Press TRANSFER and then dial 104.

• Enter the 11 character name using the procedure described in Alarm

Reminder Messages.

• Press TRANSFER to store the name.

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your pro-

grammable keys for easy one touch operation of frequently used features.

An extender is a number that makes an otherwise general key very specific.

Adding the digit “4” to a PAGE key defines this key for paging zone four.

Adding “225” to a different pickup key will define this key as pickup for

extension 225 only. The key must already be assigned by the technician.

• While on-hook, press TRANSFER and then dial 107.

• Use the VOLUME keys to scroll through all of your programmable keys

OR

Press the programmable key to which you want to add the extender.

• When you reach a key listed below, dial the corresponding extender.

• Press TRANSFER to store and exit programming.

KEY DESCRIPTION EXTENDER

BOSS . . . . . . .Boss/Secretary . . . . . . .1–4

DP . . . . . . . . . .Direct Pickup . . . . . . . .Extension or station group number

DS . . . . . . . . . .Direct Station . . . . . . . .Any extension number

FWRD . . . . . . .Call Forwarding . . . . . .0–5

GPIK . . . . . . . .Group Pick-Up . . . . . . .01–08

IG . . . . . . . . . . .In/Out of Group . . . . . .Any group you are part of 5XX

MMPG . . . . . . .Meet Me Page . . . . . . .0–5, 4

PAGE . . . . . . . .Page . . . . . . . . . . . . . . .0–5, 4

PSMG . . . . . . .Programmed Message 01–20

SG . . . . . . . . . .Station Group . . . . . . . .5XX

SPD . . . . . . . . .Speed Dialing . . . . . . .00–49, 500–799

DIR . . . . . . . . .Directory . . . . . . . . . . . .PERS (1), SYS (2) or STN (3)

VT . . . . . . . . . .Voice Mail Transfer . . .Voice Mail Group (5XX)

NOTE: Confirm that the cursor is placed correctly before you enter the ex-

tender.

37

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WHAT IS CALLER ID?

Caller ID is the name given to the telephone company-provided feature that

delivers the telephone number and sometimes the name of the person call-

ing your phone.

The Samsung iDCS 16 system supports Caller ID and in fact in the case

where the number only is delivered, the system can be programmed to

insert a name for a specific telephone number received. Up to a maximum

of 200 numbers can be programmed.

Caller ID is provided by telephone companies as a charged service on ana-

log PSTN lines. However, there are some circumstances where you will not

receive the information. The most common reasons for this are:

• The caller has requested the Telephone Company to stop their tele-

phone number being sent.

• The caller is calling from an area that cannot provide Caller ID, e.g. inter-

national calls.

• Callers are calling from a pay phone.

• The Caller ID information is corrupted when received from the telephone

company.

• The Telephone Company does not send the Caller ID.

• The Telephone Company may send the name MOBILE to the system.

SELECTING YOUR CALLER ID

DISPLAY

You can decide if you want to see the Caller ID name or Caller ID number in

the display. Regardless of which one is selected, you can press the NND

key to view the other pieces of Caller ID information. To select the type of

Caller ID information you wish to view first:

• With the handset on-hook, press TRANSFER and then dial 119.

• Dial 0if you do not wish to view CID information, 1to view the NUMBER

first or 2to view the NAME first.

• Press TRANSFER to exit and store your selection.

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39

VIEWING THE NEXT CALLER ID CALL

In the event that you have a call waiting or a camped-on call at your keyset,

you can press the NEXT key to display the Caller ID information associated

with the call in queue at your keyset. Either the CID name or CID number will

show in the display depending on your Name/Number selection.

To view Caller ID information for calls that have been camped-on to your key-

set, press the NEXT key. If your keyset does not have a NEXT key, press the

CID key and then the NEXT soft key.

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

press the SAVE key to save the CID number. If your keyset does not have a

SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.

The system must be using LCR to dial the saved number.

REDIALING A SAVED CALLER ID

NUMBER

To redial a number that has been saved, press the SAVE key or dial 17.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial

the saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

save the CID number as a speed dial number in your personal speed dial list.

To store a Caller ID number in a personal speed dial bin:

• Press the STORE key. The system displays the speed dial bin in which

the number was stored, OR

• Press the CID key and then press the SCROLL key.

• Press the STORE soft key.

• The system displays the speed dial bin in which the number was stored.

NOTE: Your telephone system must have LCR correctly programmed to re-

dial the saved number. If LCR is not being used on your system, you will not

be allowed to STORE CID numbers.

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INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for

you, you may view the Caller ID information before you retrieve the call. This

may influence how you choose to handle the call.

From an idle keyset:

• Press the INQUIRE key, OR

Press the CID key and then the INQUIRE soft key.

• Dial the trunk number.

• You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

If you are on a call:

• Press the INQUIRE key. Your existing call will go on hold, OR

Press the CID key and then the INQUIRE soft key to place the first call

on hold.

• Dial the trunk number.

• You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer

available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your key-

set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-

cludes calls that you answered and calls that rang your keyset but that you

did not answer. When reviewing this list, you can press one button to dial the

person back. The system must be using LCR to dial the stored number. To

access the CID information stored in your REVIEW list:

• Press the REVIEW key, OR

Press the CID key and then press the REVIEW soft key.

• If you have entries in your review list, the most recent call will be shown

first.

• You can now CLEAR this entry, OR

Use NND to view more information about this call, OR

Press DIAL to call this person back, OR

40

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41

Press SCROLL and then press STORE to save this number in a person-

al speed dial bin.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system ad-

ministrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL

numbers from the review list or to STORE entries from the review list.

LCR WITH CLEAR

When you are making an outside call using LCR and dial an incorrect digit,

you can press the CLEAR soft key to cancel the digit and continue dialing

the telephone number.

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42

SVM/SVMi E-Series

This section describes how to setup and use the various features available

to a Subscriber. A Subscriber is a person that has been authorized access

to the various features and services available in the SVM/SVMi E-Series.

Please review this section carefully before you use your Authorized Features

and Services, known as Subscriber Services.

Voice Mail is one of the Subscriber Services available. Your voice mail box

has the capability of storing private messages, and offers a number of

options for sending or redirecting messages as well as provides several

ways to notify you of new messages.

Another very common Subscriber Service is Access Manager. This allows

you control over when and where you receive your calls as well as what to

speak to your callers in the event you are unable to speak to them directly.

The ‘events’ are referred to as “Call Conditions”. No-Answer, Busy, and

Blocked are the most commonly used Call Conditions.

This guide can be used by Subscribers from within the office or from tele-

phones outside the office. The basic operation is the same, but the access

method will be different. See the SVM/SVMi E-Series Subscriber Services

Menu Diagram for more details.

Note that some features and prompts detailed here may not be available to

all Subscribers. See your System Administrator if you have questions about

feature availability.

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43

ACCESSING YOUR MAILBOX

[Also known as Subscriber Services Menu]

Inside Callers [Subscriber logging in from their Desk]

• Dial the SVM/SVMi E-Series access number or press the key assigned

to ring SVM/SVMi E-Series [VMMSG].

• Enter your personal password when prompted (the default password is

0000).

Outside Callers [Subscribers calling from Cell Phones or outside of

the office environment]

• Dial the phone number that will be answered by the SVM/SVMi E-Series.

The main greeting will answer.

• At the main greeting dial [#] plus your Subscriber (or mailbox) number

(Subscriber and Mailbox numbers will usually match your extension

number).

• Enter your personal password when prompted (the default password is

0000).

Access your Subscriber Services (or Mailbox) from a

Station other than your Own (or checking a mailbox associ-

ated with a different station)

• Press the [VMMSG] key or dial the SVM/SVMi E-Series group number.

You will be prompted to enter a password.

• Press [4]. This will take you to the Main Auto Attendant Menu.

• Press [#] plus the Subscriber number of your choice. You will be

prompted to enter you password.

At this point the inside and outside callers follow the same instructions. You

will hear a message stating the number of messages left in your mailbox.

You will then hear the Subscriber Services Menu with the following options:

1 Listen to New Messages - See Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

4 Access Manager - See Access Manager.

5 Personal Greetings - See Personal Greetings.

6 Mailbox Administration - See Mailbox Administration.

# Personal Services - See Personal Services.

4Return to Main Menu.

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44

SVM/SVMi E-Series Subscriber

Services Menu

NOTE: All options shown MAY NOT be authorized. If an option is not

available please speak to your system administrator.

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45

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GETTING STARTED

Using your new SVM/SVMi E-Series Subscriber Services is as simple as fol-

lowing a few simple spoken instructions. First time users should read this

section as a tutorial. You should start with the following steps:

• Access your Subscriber Services Menu - You already know how to do

this.

From the Subscriber Services Menu:

• Record a Primary/No-Answer Personal Greeting. Dial [5][1].

• Record a Mailbox Greeting. Dial [5][7].

• Change your access code (Password). Dial [#][7][1].

• Record your name. Dial [#][7][2].

• Enter your directory name. Dial [#][7][3].

After you have completed the steps above your Subscriber Services are set

up and ready to use.

LISTENING TO YOUR MESSAGES

If there are new messages in your mailbox your [VMMSG] key will be lit. Call

the SVM/SVMi E-Series by pressing this key, and when prompted enter your

password. You will then be at the Subscriber Services Menu. Select [1] to

listen to new messages or [3] to listen to saved messages.

Note: After you enter your password, if “Autoplay of New Messages” is

enabled and you have new messages the SVM/SVMi E-Series will begin to

play them automatically. A subscriber can control this feature. From the

Subscriber Services Menu [6] [5] toggles “Autoplay of New Messages”

ON/OFF.

1LISTENING TO NEW MESSAGES

11 GROUP NEW MESSAGES

2RECORD AND SEND A MESSAGE

3LISTENING TO OLD MESSAGES

33 GROUP OLD MESSAGES

4ACCESS MANAGER

5PERSONAL GREETINGS

6MAILBOX ADMINISTRATION

8PAUSE / RESUME

0PLAY MENU OPTIONS

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47

4EXIT TO AUTO ATTENDANT

#PERSONAL SERVICES

1or 3

LISTENING TO OLD OR

NEW MESSAGES

1Play / replay the message you just heard.

11 Play the previous message.

2Save the message you just heard and listen to the next message.

3Delete the message you just heard and listen to the next message.

4Reply to the message.

This will allow you to leave a message in the mailbox of the sender (if

the sender has a mailbox on this system).

5Return the call directly to the telephone number that left the message.

This will work for internal and external callers, but Caller ID service is

needed to use this feature on an outside call.

55 Deliver a fax copy.

This will allow you to receive attached faxmail document(s). Faxmail

documents can be delivered to any fax machine of your choice as

long as out calling is authorized. You can also have faxmail messages

automatically delivered to the fax machine of your choice.

6Forward the message and saves a copy.

The subscriber can be selected by dialing their mailbox number (nnn),

using the directory service (#) or you may also add comments and

leave it as a memo to yourself (##).

The Send and Copy Service (option 6) allows a user to send copies

of a message to multiple recipients easily. A different introduction

message may be left for each recipient.

7Rewind the message 5 seconds.

77 Change playback volume of the recording.

There are two levels of volume during playback. Dialing this code will

toggle between the two levels.

8Pause or resume during message playback.

9Fast forward the message 5 seconds.

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48

99 Change playback speed of the recording.

There are two levels of speed during playback. Dialing this code will

toggle between the two speeds.

0Play options.

Pressing this key will play all the menu options available to you from

this point.

00 Hear the time and date, and sender's information of the message you

just heard. Sender information is not available on outside calls.

#Move to the next message. This does not Save or Discard the current

message - it is retained as new.

## Scan. Plays first 7 seconds of a message then skips to next message.

This is similar to the scan button on a radio. It will allow you to find a

specific message quickly. To stop scanning press [1].

4Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES

Messages can be grouped as either Reminders, press [3] or Messages from

a specific sender, press [9].

Additionally you can press [#] and hear a summary of your mailbox con-

tents:

a) Number of messages

b) Number of reminders

c) Number of urgent messages

d) Number of messages needing a callback

e) Number of private messages

f) Number of fax messages

2

RECORD OR SEND A MESSAGE

This option is used to send a message to another subscriber. The steps are

simple:

a) Enter the recipient’s mailbox number, or if this is not known enter [#] to

use the system directory.

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49

b) Record your message at the tone. After recording the message, you will

hear the Send Menu with the following functions:

1Review

2Continue Recording

3Discard and Re-Record

4Set Message Attributes (Delivery Options)

5Schedule Future Delivery

6Save and Send then Send a Copy to Someone Else

#Save and Send the Recording

Setting Message Attributes

If after recording a message you select [4] you can set up any combination

of the following delivery options:

1Urgent Delivery

2Return Receipt Requested

3Request a Call Back

4Private Delivery

5Reply Required

4Exit

Scheduling Future Delivery

If after recording a message you select [5] to schedule future delivery, you

will be able to set message attributes and set this message as:

#Immediate Delivery

1Next Few Hours

2End of Current Business Day (based on your Availability Schedule)

3Beginning of Next Business Day (based on your Availability Schedule)

4A Coming Day of the Week

5Specific Day / Time

4Exit

4

ACCESS MANAGER

The Access Manager allows the subscriber to set a number of options for

when, where and how, and/or if the SVM/SVMi E-Series contacts you when

a caller dials your extension number. All of the options are toggled on/off

based on their current status when you access them.

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50

Note: ALL Access Manager options MUST be individually allowed by the

System Administrator for each Subscriber. They are:

1 Follow Me

Allows the subscriber to enter an alternate location and set how long the

new destination (Designated Location) will be active. This number may

be an internal or external number. This is useful if you are frequently

traveling or changing the number where you can be reached.

When Follow Me is activated, the transfer will be supervised and con-

firmed. This means that if the call is not answered or if rejected by the

Subscriber at the designated location it will be recalled to the

Subscriber’s mailbox.

3 Call Blocking

When this feature is active, callers will not be transferred to your exten-

sion, they will hear your 'blocked' greeting (if recorded) and will go

directly to your mailbox if they do not select any or are not offered any

other options.

4 Call Forwarding

Unlike Follow Me where the subscriber wants to take their calls at an

alternate location this feature allows the subscriber to pass control of his

calls to another Subscriber. The “Forwarded To” Subscriber will now be

in control of the caller and the caller will NOT return to originating

Subscriber’s Mailbox. If the “Forwarded To” Subscriber does not answer

the caller it will now follow what ever the “Forwarded To” Subscriber has

set up for their call conditions. The Caller will hear “Forwarding to”

“{Subscriber Name}” before actually being forwarded.

5 Call Screening

If this is turned on, the caller will be asked their name and the SVM/SVMi

E-Series will play this name to you before the transfer, giving you an

option to accept or reject the call.

6 Find Me

Find Me, when enabled, will attempt to locate the subscriber by calling

a list of preprogrammed phone numbers. The stored phone numbers

are entered in 'Personal Services' [#][2] (if allowed by the

Administrator). The stored telephone number list can contain up to 9

preprogrammed telephone numbers. The Find Me feature only use the

first five.

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51

7 Night Intercept

This feature is dependent on your weekly availability schedule, which is

entered in 'Personal Services' [#][3] (if allowed by the Administrator). When

Night Intercept is active the SVM/SVMi E-Series will first ring your extension

0 then play your primary, No Answer greeting during the day (when you are

available) and will NOT ring your extension but simply play your Night greet-

ing during the night (when you are not available).

Note: This does NOT use the Day and Night schedules of the phone system.It

is solely controlled by the Subscriber’s Availability Schedule.

8 Pause / Resume

4Exit from Access Manager

0 Play All Options

# Play Access Coverage

This feature is useful for finding out how you current access settings are set.

It will also tell you what greetings will play under each of the call conditions

you have setup.

5

PERSONAL GREETINGS

The options available in this menu will be determined by your System

Administrator, and not all of them may be available to you. In the simplest

systems, only a mailbox greeting will be available, additional greetings may

be accessible in more complex systems.

Your Personal Greeting will be played every time someone dials your exten-

sion and you do not answer.

You may record up to 9 Personal Greetings, and you may assign any one of

them to be active. There are several different 'Call Coverage' conditions to

which you may assign any of your 9 greetings. The Call Coverage

Conditions are: No-Answer, Busy, and Do Not Disturb (or Forwarded All).

This will allow different greetings to play depending on the type of call for-

ward that you have set, or the condition of your telephone.

The Call Coverage conditions that you can assign specific greetings to are

selected by the following digits:

1 Primary/No Answer Greeting

Used when in your office, away from your desk or during the time peri-

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od you are scheduled available. If this is the only Personal Greeting you

record, it will play for all call coverage conditions.

This option is available only if the Administrator has assigned you the

'Basic Greeting' feature.

Example: “Hi this is John Smith. I'm sorry I am not available to answer

your call. If someone else can help you, please enter the extension num-

ber now. Or, to leave me a message, press 1.”

2 Busy Greeting

Played to a caller when you are already talking to someone on your

extension or the telephone at your Designated Location.

This option is available only if the Administrator has assigned you the

'Busy Greeting' feature.

Example: “Hi, this is John Smith. I'm on another line right now. If some-

one else can help you, please enter the extension number now. Or, to

leave a message, press 1.”

3 Call Blocking Greeting

Used while Call Blocking is enabled in your Access Manager or if your

phone is forwarded ALL or DND.

This option is available only if the Administrator has assigned you the

'Call Blocking' feature.

Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going

to be out of the office for the next few hours. If someone else can help

you, please enter the extension number now. Or, to leave me a mes-

sage, press 1.”

4 Night Greeting

Used during the time period you are scheduled UNAVAILABLE, usually

after business hours during the evening and at night.

This option is available only if the Administrator has assigned you the

'Scheduling' feature.

Example: “Hi, this is John Smith. I've left the office for the evening. If you

would like to try someone else, please enter the extension number now.

Or, to leave me a message, press 1.”

5 Call Screening Greeting

Used while Call Screening is enabled, and you REJECT a caller after lis-

tening to the caller's record name.

This option is available only if the Administrator has assigned you the

'Call Screening' feature.

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53

Example: “Hi, this is John Smith. I'm sorry, but I am not available to

speak with you at this time. If someone else can help you, please enter

the extension number now. Or, to leave me a message, press 1.”

6 Edit Personal Greetings

You may also edit/record each one of the greetings (1-9) at any time.

Select a greeting number to edit and follow the instructions to record

your greeting. When you are done recording your greeting, you will be

able to listen to the greeting you recorded, save the greeting you

recorded and return to the previous menu, record the greeting again, or

exit without saving the greeting.

Note: If you record only the greeting assigned to the No-Answer Call

Coverage Condition, then that greeting will play to callers for all Call

Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected

Caller). In this case, the salutation part of the greeting should be very

general.

7 Edit Mailbox Greeting

Used whenever a caller reaches your mailbox or if you have not record-

ed any of the Call Coverage greetings. The way a caller is transferred to

your mailbox greeting directly, is by another subscriber transferring the

caller to your mailbox using the VT (VoiceMail Transfer) key.

This option is available only if the Administrator has assigned you the

'Mailbox Greeting Option' feature.

Example: “Hi, this is John Smith. Please leave me a message, I will call

you as soon as I can.”

Note: This greeting will only play if none of the 5 personal greetings has

played to the caller. A common usage for this Greeting is when another

Subscriber is talking with a caller and uses the VT key on their phone to

transfer the caller directly to your Mailbox.

6

MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager noti-

fication, message alert options and other message control features.

1 Message Alert

When this function is activated, the SVM/SVMi E-Series will call any out-

side or inside telephone number, after each message is left in your voice

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54

To hear your message at the remote location when the SVM/SVMi E-

Series calls you, after you pick up the telephone and answer you will be

instructed that there is a message and to enter your password. Simply

enter your password and you will now be logged in.

Setting Up Message Alert:

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [1] for Message Alert.

QThere are 4 options available to you:

Press [1] to toggle message alert on and off.

Press [2] to set the schedule when you would like to be notified.

Press [3] to be notified on urgent messages only.

Press [4] to set the destination phone number.

2 Pager Notification

When this function is activated, the SVM/SVMi E-Series will call your

beeper service and notify you after each message is left in your voice

mailbox.

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [2] for pager notification.

QThere are 4 options available to you:

Press [1] to toggle pager notification on and off.

Press [2] to set the schedule when you would like to be paged.

Press [3] to be notified on urgent messages only.

Press [4] to set the pager phone number.

3 Undelete

When this function is activated, the SVM/SVMi E-Series will allow you to

undelete any messages that you have recently deleted (up to the pro-

grammed Daily Maintenance Time, which is set to 3 a.m. by Default the

following morning).

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [3] for Deleted Messages.

Deleted voice mail messages are temporarily stored in memory until 3

a.m. the following day. Select this option to recover ("undelete") previ-

ously deleted messages, during this period of time.

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4 Undelivered Retrieval

When this function is activated, the SVM/SVMi E-Series will allow you to

recall any messages you have sent that have NOT yet been picked up

by the recipient.

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [4] for Undelivered Messages.

This useful feature will allow you to cancel any messages that have NOT yet

been picked up by the recipient.

5 Auto Play New Messages

If this option is enabled, after you enter your password correctly any

new messages will immediately begin to play. To enable (or if already

enabled toggle and disable) this feature:

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [5] to Set Auto Play of New Messages.

6 Auto Play Message Information

If this option is enabled, the date, time and sender’s name will be played

automatically before each message. If this is disabled, the information

must be requested manually by pressing ‘00’. To enable (or if already

enabled toggle and disable) this feature:

QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [6] to Set Auto Play of Message Information.

9

MESSAGE BROADCAST

This option will only be available if it has been allowed by the System

Administrator.

Broadcast to All Mailboxes

If you have been designated as a Subscriber Administrator, you may

send a message to ALL mailboxes in the system.

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QFrom the Subscriber Services Menu press [6] for Mailbox

Administration.

QPress [9] for Broadcast Messages.

This option will only be available if your mailbox has been assigned

Subscriber Administration privileges.

#

PERSONAL SERVICES

The Personal Administration Menu is used to set your password and record

your name. Many of these features must be allowed by the System

Administrator.

1 Workload Management

Allows you to access to all reminders, both Active and Pending. If

authorized you can group your reminders as Commitments, Follow-Ups

or Tasks for better organization. The system will flag each reminder as

Active or Pending (pending means scheduled for future delivery).

2 Stored Numbers

Allows you to enter up to 9 stored phone numbers. The first five of these

are used in the 'Find Me' feature, but any of them (1-9) can be easily

dialed using only one digit followed by the pound key, to be used by

many other features from within your subscriber space. (ie: “Follow Me,

“Message Alert”, “Pager Alert”, and “Direct Call”).

3 Schedule Availability

Allows you to enter a weekly availability schedule for use with Night

Personal Greeting and the Auto Night Intercept feature. Follow the spo-

ken directions to enter the days of the week and times you are general-

ly available to talk to your callers. All other times you will be considered

unavailable.

5 Place a Direct Call

Allows you to place a direct call out of the SVM/SVMi E-Series from

anywhere. You may either dial the number or dial a single digit 1-5 that

corresponds to a stored number (See Personal Services, 2 - Stored

Numbers). This feature must be authorized by the System Administrator

and can be limited or opened to internal, local, and long distance calls.

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7 Personal Administration

This area is used during the initial set up of your Subscriber Settings

(see next section).

PERSONAL ADMINISTRATION

SETTINGS

This menu allows you to make changes to basic setup settings, that are

rarely changed. Use these when you initially set up your personal

Subscriber settings. You probably will not need to change them after that.

1 Setting your Password

QFrom the Subscriber Services Menu press [#][7][1].

QThe current password will be played and you will have the chance

to change it.

2 Recording your Name

Use this option to record your name. Your recorded name is played in

several different situations. It is important to record your name for prop-

er operation of the SVM/SVMi E-Series system.

QFrom the Subscriber Services Menu press [#][7][2].

QThe current name will be played and you will have the chance to

change it.

Note: It is possible that if you do not record your name and/or enter your

Directory Name (described below), you will not be included in the Dial

by Name Directory.

3 Entering your Directory Name

Use this option to enter your Directory Name. Your Directory Name is

used by callers to find you if they do not know your extension number.

QFrom the Subscriber Services Menu press [#][7][3].

QThe current Directory Name will be played as a string of digits that

are equal to your name spelled out on your telephone keypad.

Follow the instructions to enter a new name. You will be prompted

to enter your last name and then your first name.

This must be done in order for the directory feature to work correctly.

Note: It is possible that if you do not record your name (described

above) and/or enter your Directory Name, you will not be included in the

Dial by Name Directory.

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4 Extended Prompting

Use this option to drastically reduce the number of prompts played in

the subscriber interface (mailbox prompts). Change this setting only if

you are very familiar with the user operation of the SVM/SVMi E-Series.

Note: Remember if you know what digits to press, you can enter them

at any time you do not have to wait to be prompted. This feature can be

toggled on/off at anytime. Also if it is off you will be prompted within

each subscriber menu to press zero for more options. This enables you

to still be able to find out what to do if you were to get lost and extend-

ed prompting was disabled.

KEYSET USER FEATURES

The following options are available if you have a display keyset. They

require setup by the System Administrator.

Message Waiting Lights

When new messages are left in your mailbox, the voice mail message light

on your keyset will flash. Press this flashing key [VMMSG] and follow the

prompts to retrieve messages. This key may be pressed at any time to log

into your Subscriber Main Menu.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset,

you can use it to monitor calls going to your voice mail, and optionally

answer them. The operation of this feature is similar to screening a call on a

home answering machine.

Your keyset must be set to forward on no answer to voice mail. After ringing

your station the caller will be connected to your voice mail and hear your

personal greeting before leaving a message. During this time you will be

monitoring the connection between the caller and your voice mail box. At

this time you will only be monitoring the call, you can not talk to the other

party until you answer. You may pick up the call at any time or ignore it.

To activate this feature press the AME button. The associated indicator will

be lit steady. Press again to turn off. If this key is pressed while a station is

ringing (during forward no answer), the feature will be turned on for the cur-

rent call only.

While the caller is leaving a message or ringing you may:

QPress [#] to immediately put the caller in your voice mailbox and mon-

itor it.

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QPress [4]to immediately disconnect your station. The caller continues

to leave a message normally.

QPick up the handset and monitor privately.

QPress ANS / RLS to answer the call (using the handset or speaker).

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter

your station password to listen to messages being left. This will prevent

unauthorized people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the

flashing AME indicator and enter your station password (not your

SVM/SVMi E-Series password). You will then hear the message being left.

Call Record

If you have a call record button assigned to your phone, you may press it at

any time, to record the conversation in progress. If you have a display key-

set, you will also have the soft key options to pause and time the message.

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SHORTCUTS

Calling

Calling a station that is busy or does not answer you can press [#] to imme-

diately send the call to the called parties mailbox.

Being Called

If your phone rings and you want to send the caller directly to your mailbox,

simply press [#].

Direct Messaging

[#] + DSS To make it easy to leave messages for others in your office with-

out having to dial their extension number first, keyset users may simply dial

[#] plus a mailbox (extension) number and leave a message directly. If you

dial a busy extension press [#] to connect directly with the mailbox.

Self Memo (Reminder)

Pressing [##] will leave a message in your own mailbox. This is useful to

remind yourself of things to do now or in the future. Messages can be sent

with future delivery so you can have the system call you when items become

due.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and

displays to play, save, delete, reply, call, forward, rewind, pause, fast for-

ward, change the volume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the Terminal Status Indicator (TSI)

you will be able to use the keyset displays and soft keys to communicate

with the SVM/SVMi E-Series.

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PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

00 _________________________ _________________________

01 _________________________ _________________________

02 _________________________ _________________________

03 _________________________ _________________________

04 _________________________ _________________________

05 _________________________ _________________________

06 _________________________ _________________________

07 _________________________ _________________________

08 _________________________ _________________________

09 _________________________ _________________________

10 _________________________ _________________________

11 _________________________ _________________________

12 _________________________ _________________________

13 _________________________ _________________________

14 _________________________ _________________________

15 _________________________ _________________________

16 _________________________ _________________________

17 _________________________ _________________________

18 _________________________ _________________________

19 _________________________ _________________________

20 _________________________ _________________________

21 _________________________ _________________________

22 _________________________ _________________________

23 _________________________ _________________________

24 _________________________ _________________________

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PERSONAL SPEED DIAL NUMBERS

CODE NAME TELEPHONE NUMBER

25 _________________________ _________________________

26 _________________________ _________________________

27 _________________________ _________________________

28 _________________________ _________________________

29 _________________________ _________________________

30 _________________________ _________________________

31 _________________________ _________________________

32 _________________________ _________________________

33 _________________________ _________________________

34 _________________________ _________________________

35 _________________________ _________________________

36 _________________________ _________________________

37 _________________________ _________________________

38 _________________________ _________________________

39 _________________________ _________________________

40 _________________________ _________________________

41 _________________________ _________________________

42 _________________________ _________________________

43 _________________________ _________________________

44 _________________________ _________________________

45 _________________________ _________________________

46 _________________________ _________________________

47 _________________________ _________________________

48 _________________________ _________________________

49 _________________________ _________________________

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