Sanyo Electric Co CPE-400-270 W-CDMA subscriber terminal User Manual cover front eps

Sanyo Electric Co Ltd W-CDMA subscriber terminal cover front eps

Contents

Manual

1SOMAPORT USER GUIDEPart S1AH6P1P0006-- revision _
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3Preface ...........................................................................9Important Safety Instructions ................................................. 11Regulatory Notices ................................................................ 15Introduction .................................................................21Overview ............................................................................... 22The Front Panel ..................................................................... 23The Back Panel ..................................................................... 25The Internal Antenna .............................................................. 27Installing the SOMAport .............................................29Unpacking the SOMAport ...................................................... 30Choose the Best Location ..................................................... 31Connecting the Power Supply and Powering on the SOMAport ............................................................................................... 32Connecting a Computer via Ethernet ..................................... 34Connecting a Computer via USB (Optional) ........................... 35Connecting Telephones to SOMAport ................................... 37Activating Service .................................................................. 42Connecting Multiple Computers ...............................43Overview ............................................................................... 44Using an Ethernet Hub .......................................................... 45Using an Internet Router ........................................................ 46CONTENTS
CONTENTS4Troubleshooting ..........................................................47Finding Causes of Computer Problems ................................. 48Finding Causes of Telephone Problems ................................. 50The Signal is Weak ................................................................ 52There is a Fault Condition ...................................................... 54The SOMAport is Not Receiving Power ................................. 55There is a Problem with the Ethernet or USB Cabling ............ 56There is a Problem with the USB Port Settings ...................... 58The Computer Uses an Old Dial-up Connections ................... 59Internet Explorer LAN Settings are Incorrect .......................... 61Ethernet Network Settings are Incorrect ................................ 62IP Address Needs to be Renewed ......................................... 72Specifications ..........................................................75Index .........................................................................77
COPYRIGHT5SOMA NETWORKS INC. ENDUSER PRODUCT LICENSE AGREEMENTTHE SOMAPORT™ SUBSCRIBER STATION AND PROVIDED SOFTWARE CONTAIN CERTAINCOMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMA NETWORKS, INC. ORLICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUBJECT TO THIS AGREEMENT.BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOUR SERVICE PROVIDER; (B) OPENINGTHE SEALED ENVELOPE CONTAINING THE SOMAPORT; OR (C) USING THE SOMAPORT, YOUASSENT TO AND ACCEPT THIS ENDUSER PRODUCT LICENSE AGREEMENT. IF YOU DO NOTAGREE WITH ALL THE TERMS OF THIS AGREEMENT YOU MUST RETURN THIS PRODUCT (WITHTHE ENVELOPE STILL SEALED), ALL MANUALS AND DOCUMENTATION, ANY SOFTWARE PACK-AGES PROVIDED WITH THE SOMAPORT AND PROOF OF PAYMENT TO THE PLACE YOUOBTAINED THEM FOR A FULL REFUND WITHIN THIRTY (30) DAYS OF FIRST ACQUIRING THESOMAPORT, OTHERWISE YOU ARE DEEMED TO HAVE ACCEPTED AND AGREED TO THESETERMS AND CONDITIONS. UNAUTHORIZED REPRODUCTION, DISTRIBUTION, DECOMPILATIONOR OTHER REVERSE ENGINEERING OF THIS PRODUCT INCLUDING ITS HARDWARE AND/ORSOFTWARE, OR ANY PORTION OF IT, IS PROHIBITED AND MAY RESULT IN SEVERE CIVIL ANDCRIMINAL PENALTIES, AND WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLEUNDER THE LAW.1. GRANT OF LICENSE: Subject to the terms of this Enduser Product License Agreement (the"Agreement"), SOMA Networks, Inc. ("SOMA") grants you (the "Licensee") a non-sub-licensable,non-exclusive right ("License") to use the Product. "Product" means, collectively, the Software andthe provided hardware, and specifically the SOMAport™ subscriber station and its accessories, ifany, together with documentation provided to you by SOMA or your service provider. "Software"means, collectively, the version of the SOMA software program in object code format and allupdates to that program distributed to you by SOMA, directly or indirectly, by any means andincludes any firmware provided to you with the Product. You have no right, unless otherwise explic-itly permitted, to receive any source code or design documentation relating to the Product. SOMAretains ownership of all Software copies. The Software and this License is only provided to you tobe used in conjunction with the SOMAport provided to you by SOMA or your service provider whenyou subscribed to services that utilize the SOMA wireless air interface technology and is notlicensed to you to be used for any other purpose.2. RESTRICTIONS: Except as reasonably required to use the Product strictly in accordance withthe License and this Agreement, you may not copy any Software. Licensee shall not (and shall notallow any third party to): (I) decompile, disassemble, or otherwise reverse engineer or attempt toreconstruct or discover any source code or underlying ideas or algorithms or file formats or pro-gramming or interoperability interfaces of the Product by any means whatsoever; (II) remove anyProduct identification, copyright or other notices; (III) modify, incorporate into or with other softwareor create a derivative work of any part of the Software or Product; or (IV) modify or otherwise alterthe operation of the Product. Various components, functions, routines and/or portions of the Prod-uct may be protected by Intellectual Property Rights ("IPR") including, but not limited to, designs,copyrights, trade secrets and one or more patents or pending patent applications. Licensee islicensed under such IPR, if any, only to the extent that such a license is required by the licensee tooperate the Product in the manner intended by SOMA. No other rights are granted under such IPR
COPYRIGHT6and no right to repair or replace the Product is intended or provided and specifically, no right ofreconstruction, substitution or repair is provided.3. TERMINATION: This License is effective until terminated. This License will terminate automaticallyif you fail to cure any material breach, as determined at the sole discretion of SOMA, of this Agree-ment within thirty (30) days after such breach first occurs (or immediately in the case of a breach of§2). Upon termination, you shall immediately cease all use of the Product and return all of the Prod-uct including Software, hardware, manuals, documentation of any kind accompanying Product tothe place where you first obtained such Product or such other location as may be designated fromtime to time. Except for this License and except as otherwise expressly provided herein, the termsof the Agreement shall survive termination.4. WARRANTY DISCLAIMER: THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OFANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FIT-NESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. FURTHER, SOMA DOES NOTWARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THERESULTS OF THE USE, OF THE PRODUCT OR WRITTEN MATERIALS IN TERMS OF CORRECT-NESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOUR SERVICE PROVIDER MAY PROVIDEFURTHER WARRANTY COVERAGE FOR YOU.5. LIMITATION ON REMEDIES AND DAMAGES: SOMA SHALL NOT BE RESPONSIBLE OR LIABLEUNDER ANY CIRCUMSTANCE WITH RESPECT TO ANY SUBJECT MATTER OF THIS ENDUSERPRODUCT LICENSE AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OROTHER THEORY: (A) FOR LOSS OR INACCURACY OF RECORDS OR DATA OR (EXCEPT FORRETURN OF AMOUNTS PAID TO SOMA THEREFOR) COST OF PROCUREMENT OF SUBSTITUTEGOODS, SERVICES OR TECHNOLOGY, (B) FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CON-SEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAV-INGS, (C) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, OR (D) FOR ANY MATTERBEYOND THE REASONABLE CONTROL OF SOMA EVEN IF SOMA AND / OR ITS SUPPLIERS IS/ARE INFORMED OF THEIR RESPONSIBILITY. SOME JURISDICTIONS DO NOT ALLOW FOR THEEXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVELIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.6. UPDATES TO SOFTWARE and TRANSMISSION OF PERSONAL DATA: You consent to receiveand employ updates to Software, without requiring further notice to you, that may occur from timeto time, as may be necessary, as determined at the sole discretion of SOMA and/or your serviceprovider, for the use of Product by you and for the efficient utilization of services as may be pur-chased or subscribed to by you from your service provider. You also agree to the application of theterms of this Agreement to any and all such updates. You accept and acknowledge that Softwareshall be able to transmit such data as is authorized by your service provider in order to allow for theutilization of services subscribed or purchased by you in order to allow for the billing of such ser-vices or as may be necessary by law.7. MISCELLANEOUS: This Agreement and the License provided by this Agreement are not assign-able or transferable by you without the prior written consent of SOMA. Any attempt by you to do so
COPYRIGHT7shall be void and void this License. Any notice, report, approval or consent required or permittedhereunder shall be in writing. If any provision of this Agreement shall be adjudged by any court ofcompetent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated tothe minimum extent necessary so this Agreement shall otherwise remain in full force and effect andenforceable. This Agreement shall be construed pursuant to the laws of the United States of Amer-ica and the State of California and without regard to conflicts of laws principles thereof. If success-ful in any action to enforce this Agreement, SOMA shall be entitled to recover costs and expensesincluding, without limitation, attorney's fees. The parties agree that a material breach of this Agree-ment would cause irreparable injury to SOMA, or its suppliers, for which monetary damages wouldbe an adequate equitable relief and SOMA shall be entitled to any other remedies it may have avail-able hereunder or at law. Both parties agree that this Agreement is the complete and exclusivestatement of mutual understanding of the parties and supersedes and cancels all previous writtenand oral agreements and communications relating to the subject matter of this Agreement. BOTHYOU AND SOMA AGREE AND ACKNOWLEDGE THAT SOMA RESERVES THE RIGHT TO AMENDTHE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT FURTHER NOTICE TO YOUOTHER THAN PROVIDING TO YOU THE AMENDED TERMS AND CONDITIONS OF THIS AGREE-MENT. IF YOU DO NOT ACCEPT THE AMENDED TERMS AND CONDITIONS AS PROVIDED TOYOU BY SOMA, THIS LICENSE SHALL TERMINATE IMMEDIATELY. ALL USE OF THE SOFTWAREAND ANY SERVICES SUPPORTED BY THE PRODUCT AND SOFTWARE MAY CEASE OR BECAUSED TO BE CEASED WITHOUT ANY LIABILITY TO YOU BY SOMA AND YOU SHALL RETURNALL PRODUCT HARDWARE, MANUALS, DOCUMENTATION OF ANY KIND ACCOMPANYINGSOFTWARE TO THE PLACE WHERE YOU FIRST OBTAINED SUCH HARDWARE, MANUALS, DOC-UMENTATION AND SOFTWARE
COPYRIGHT8
9ConventionsThis section outlines the conventions used in this guide.Measurement ConventionsMeasurements in this guide are expressed according to the Systéme International d’Unites standards for metric units and abbreviation. Equivalent Imperial measurements (used in the United States) are provided in parentheses, except when Imperial is the international standard.Bits and bytes are not abbreviated, though their prefixes are; for example, "kbits" for kilobits, "Gbytes" for gigabytes.Trademark IdentificationThe SOMAport™ subscriber device, a trademark of SOMA Networks Inc., is referred to without notation in the rest of this document.PREFACE
PREFACE10Alerts Used in This GuideWARNING: Where you see this symbol and the WARNINGheading, strictly follow the instructions to avoid personalinjury or damage to the product.WARNING: Where you see this symbol and the WARNINGheading, strictly follow the instructions to avoid electricshock.
PREFACE11IMPORTANT SAFETY INSTRUCTIONSFor your safety and protection, read this entire guide before you attempt to install the SOMAport. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.InstallationRead InstructionsRead and follow all of the safety and operating instructions before operating the SOMAport.Retain InstructionsRetain the safety and operating instructions for future reference.Follow InstructionsFollow all operating instructions.Heed WarningsAdhere to all warnings on the SOMAport and in the operating instructions.VentilationSlots and openings in the SOMAport housing provide ventilation, ensure its reliable operation, and protect it from overheating. WARNING: One milliampere of current flowing through yourbody can kill you. Voltage as low as 15 volts can kill under theright conditions. Treat energized equipment with respect.
PREFACE12Do not place the SOMAport in a closed-off location such as a bookcase or rack unless there is proper ventilation.Setup OrientationKeep the SOMAport in an upright, vertical position. Placing the SOMAport on its side or in other positions may interrupt its cooling and cause the unit to overheat.Operating EnvironmentAvoid placing the SOMAport in an environment of high temperature and high humidity. In case of condensation found on the SOMAport, immediately unplug the power cord from the power outlet. Once the condensation disappears, re-insert the power plug into a power outlet. Power SourcesUse only the type of power source indicated on the label. If you are not sure of the type of power supplied to your home, consult your product dealer or local power company.Power Supply CordThe power supply cord is the disconnect device. Ensure that the socket outlet is installed near the equipment and can be easily accessed.Telephone Line CordTo reduce the risk of fire, use only No. 26 AWG or larger telephone line cord.WARNING: Do not block or cover these openings. Theopenings prevent the SOMAport from overheating.WARNING: The air from the top openings (holes) may be hot.Do not touch the heated air as it may cause burning.
PREFACE13Grounding or PolarizationThe plug for the power cord on the SOMAport fits into the power outlet only one way. If you are unable to insert the plug fully into the outlet, contact your electrician to replace your outlet. To prevent electric shock, do not use this plug with an extension cord or outlet unless you can fully insert the blades without blade exposure. Do not defeat the safety purpose of this plug.Power Cord ProtectionRoute power-supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Watch for wear in the cord at the plug and socket.AccessoriesTo avoid personal injury or damage to the SOMAport, do not place it on an unstable cart, stand, tripod, bracket, or table.AttachmentsDo not use attachments with the SOMAport that have not been recommended in this guide as they may cause hazards.Water and MoistureDo not use the SOMAport near water or moisture.
PREFACE14Maintenance and ServicingCleaningUnplug the SOMAport from the wall outlet before cleaning. Use a dry cloth for cleaning. Do not use liquid or aerosol cleaners.ServicingDo not attempt to service the SOMAport yourself. Opening or removing covers may expose you to dangerous voltage or other hazards and may void the warranty. There are no user-serviceable parts inside. Refer all servicing to qualified service personnel.Conditions Requiring ServiceUnplug the SOMAport from the wall outlet and refer servicing to qualified service personnel under the following conditions:The power supply or cord is damaged.Liquid has been spilled on the SOMAport or it has been exposed to water.An object has fallen into the SOMAport.The SOMAport does not function normally even though you have adhered to the operating instructions and have made adjustments to only those controls covered by the operating instructions.The SOMAport has been dropped and a change in performance has occurred.The SOMAport exhibits a distinct change in performance.
PREFACE15REGULATORY NOTICESFCC Part 15 Notice (Applicable to Use Within the U.S.A)This equipment complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you can try to correct the interference by:Relocating the SOMAportIncreasing the distance between the SOMAport and the device experiencing the interferenceConnecting the equipment to an outlet on a circuit different from that to which the SOMAport is connectedATTENTION: Changes or modifications not expressly approvedby SOMA Networks for compliance could void the user’s authorityto operate the equipment.
PREFACE16FCC Radio-Frequency Exposure NoticeThis equipment should be used in such a manner that the potential for human contact during normal operation is minimized. To avoid the possibility of exceeding the FCC radio frequency exposure limits, this equipment has to be installed and operated while maintaining a minimum body to antenna distance of 20 cm.Industry Canada Notice (Applicable to Use Within Canada)This equipment complies with the limits for a Class B digital device and conforms to Industry Canada standard ICES-003. Avis de Conformité à la Réglementation d’Industrie CanadaCet appareil numérique de la classe B est conform à la norme ICES-003 du Canada.
PREFACE17Notice for European CommunityMarking by the symbol The SOMAport complies with the R&TTE Directive 1999/5/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards:RadioETSI EN 301 753 - Fixed Radio Systems; Multipoint equipment and antennas; Generic harmonized standard for multipoint digital fixed radio systems and antennas covering the essential requirements under article 3.2 of the Directive 1999/5/ECETSI EN 301 489-1 - Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements ETSI EN 301 489-4 - Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 4: Specific conditions for fixed radio links and ancillary equipment and services EMCEN 300 386 - Electromagnetic compatibility and Radio spectrum Matters (ERM); Telecommunication network equipment; ElectroMagnetic Compatibility (EMC) requirements
PREFACE18ETSI EN 55022:1998+A1:2000+A2:2003 (Class B) - Information technology equipment. Radio disturbance characteristics. Limits and methods of measurementSafetyETSI EN 60950-1:2001 - Information technology equipment-Safety-Part1: General requirementsWEEE (Directive 2002/96/EC) ComplianceYour product is designed and manufactured with high quality materials and components which can be recycled and reused.This symbol means that electrical and electronic equipment, at their end-of-life, should be disposed of separately from your household waste. Please dispose of this equipment at your local community waste collection/recycling centre. In the European Union there are separate collection systems for used electrical and electronic products.Please help us to conserve the environment we live in!
PREFACE19EU Declaration of ConformitySafety Compliance NoticeThis equipment has been tested and certified according to the following safety standards:MET (Complies with UL 60950-1, CSA C22.2 No. 60950-1)IEC 60950-1EN 60950-1DECLARATION OF CONFORMITYSOMA Networks, Inc.,185 Berry Street, Suite 4600San Francisco, CA 94107 U.S.A.(415) 882-6500declares, that the product SOMAport complies with the requirements of the R&TTE Directive 1999/5/EC and carries the CE marking accordingly.
PREFACE20
21This chapter provides an introduction to the SOMAport subscriber terminal. Please read this chapter to familiarize yourself with the features and operation of the device.ContentsOverview ............................................................................................. 22The Front Panel ................................................................................... 23The Back Panel ................................................................................... 25The Internal Antenna ........................................................................... 27INTRODUCTION
INTRODUCTION22OVERVIEWThe SOMAport™ subscriber terminal provides high-speed Internet access and telephone service. The SOMAport works like a cell phone, in that it communicates with your service provider’s network over the air and does not require a special wire connection.Installation is easy. You simply plug-in the SOMAport and connect it to your computer using the provided Ethernet or USB (optional) cable. The SOMAport will automatically connect to your service provider and you can setup your account using a Web browser.If you are using your SOMAport to provide telephone service, you can connect ordinary telephones to it.Internet AccessThe SOMAport provides a high-speed, "always on" Internet connection, which means you can be connected to the Internet and still use your telephone. The SOMAport is designed to be left on – you do not need to turn it off when not in use.Telephone ServiceThe telephone service provided by the SOMAport is independent and separate from your phone service. Wireless services may differ from your traditional wired services. Consult your wireless service provider for details.
INTRODUCTION23THE FRONT PANELThere are two lights on the front panel that indicate the state of the SOMAport: status and network.NOTE: DO NOT unplug the SOMAport when the status light is flashing amber. The status light flashes amber during sensitive firmware upgrades only. Disconnecting or powering off the SOMAport during a firmware upgrade may damage the unit and render it nonfunctional.
INTRODUCTION24Status LightThe status light indicates whether or not the SOMAport is powered on and operating normally.Network LightThe network light indicates if the SOMAport has located a base station.State DescriptionOff The SOMAport is not receiving power.Amber The SOMAport is booting and running its internal diagnostics.Flashing Amber The SOMAport is upgrading its firmware. DO NOT unplug the SOMAport when this light is flashing. Disconnecting or powering off the SOMAport during a firmware upgrade may damage the unit and render it nonfunctional.Green The SOMAport is powered and operating normally.Red An error occurred. The SOMAport is not currently functional.See page 54 “There is a fault condition” in the section of “Troubleshooting”.Status DescriptionOff The SOMAport is not receiving power.Amber The SOMAport is attempting to locate a base station.Flashing Amber The SOMAport cannot locate a base station.Flashing Green The SOMAport has located a base station and is attempting to establish a connection.Green The SOMAport has located a base station and has established a connection.Red An error occurred. The SOMAport is not currently functional.See page 54 “There is a fault condition” in the section of “Troubleshooting”.
INTRODUCTION25THE BACK PANELThe jacks and ports for connecting other devices to the SOMAport are on the back panel, as shown below:
INTRODUCTION26Part DescriptionEthernet port Use this port with the supplied Ethernet cable to connect the SOMAport to a computer or hub.USB port(optional) Use this port with the USB cable to connect the SOMAport to a computer. This type of connection is intended for use with computers that do not have an Ethernet port.Telephone jacks Use these jacks to connect telephones to the SOMAport. The SOMAport can provide up to two independent telephone lines, depending on your service provider.Power jack Use this jack to connect the power supply.WARNING: To reduce the risk of fire, use only No. 26 AWGor larger telephone line cord to connect to the telephonejacks on the SOMAport.
INTRODUCTION27THE INTERNAL ANTENNAThe SOMAport communicates with a cellular tower operated by your wireless service provider. The SOMAport contains an antenna that automatically steers itself toward the best signal when you plug in the SOMAport. It also periodically checks to see if the current antenna direction is optimal and adjusts automatically if required. So, if you move the SOMAport without unplugging it, and the antenna direction is no longer optional, the SOMAport automatically steers the antenna to improve performance.WARNING: While this device is in operation, a separationdistance of at least 20 centimeters (8 inches) must bemaintained between the radiating antenna and any personexposed to the transmitter in order to meet the FCC RFexposure guidelines. No change to the antenna or device ispermitted. Doing so may result in the installed systemexceeding RF exposure requirements. This device must notbe co-located or operating in conjunction with any otherantenna or radio transmitter. Installers and end users mustfollow the installation instructions provided in this guide.
INTRODUCTION28
29This chapter describes how to install the SOMAport and activate service. After following the procedures described in this chapter, your SOMAport should be fully functional.ContentsUnpacking the SOMAport ..................................................................... 30Choosing the Best Location .................................................................. 31Connecting the Power Supply and Powering on the SOMAport .......... 32Connecting a Computer via Ethernet ................................................... 34Connecting a Computer via USB (Optional) ......................................... 35Connecting Telephones to SOMAport ................................................. 37Activating Service ................................................................................ 42INSTALLING THE SOMAPORT
INSTALLING THE SOMAPORT30UNPACKING THE SOMAPORTUnpack the SOMAport and make sure you have all the pieces shown below. Find the SOMAport serial number on the bottom of the unit and write it down. You may need this number if you call for technical support.SOMAport Serial Number: ___________________________________________
INSTALLING THE SOMAPORT31CHOOSE THE BEST LOCATIONAlthough the SOMAport’s internal antenna is self-steering, you can optimize signal reception by following these recommendations when choosing a location:Allow at least 46 centimeters (18 inches) of space around the SOMAport.If your home or office has multiple floors, place the SOMAport on one of the upper floors, if possible. Avoid putting it in the basement.Place the SOMAport higher up in a room. For example, putting it on a desk or shelf will give you a stronger signal than if you place it on the floor.Place the SOMAport near a window.Avoid placing the SOMAport close to certain electronic devices, such as microwave ovens and computer monitors, as they can cause interference.
INSTALLING THE SOMAPORT32CONNECTING THE POWER SUPPLY AND POWERING ON THE SOMAPORTThe SOMAport does not have a power switch. You turn on the SOMAport by plugging it into a power outlet, and turn it off by unplugging it. When you plug in the SOMAport, it starts, connects to your service provider’s network, and establishes a connection.To connect the power supply and power on the SOMAport1Insert the DC plug on the power supply cord into the power jack on the back of the SOMAPort.WARNING: Use only the power supply and power cord thatcome with the SOMAport. Using another power supply maydamage your equipment and poses the risk of shock orelectrocution.
INSTALLING THE SOMAPORT332Insert the socket end of the power cord into the power supply’s receptacle. 3Insert the plug end of the power cord into a three-prong grounded power outlet. There is no power button. The light on the power supply turns on when it is receiving power. 4The SOMAport takes up to five minutes to start, acquire a radio signal, and connect to the network. Wait for the network light on the front panel to turn green before you attempt to use the SOMAport.NOTE: If you ever need to disconnect the SOMAport, unplug the power cord from the wall power outlet first and then unplug the connector from the back of the SOMAport.WARNING: The power supply cord is the disconnect device.Ensure that the socket outlet is installed near the equipmentand can be easily accessed.
INSTALLING THE SOMAPORT34CONNECTING A COMPUTER VIA ETHERNETIf your computer has an Ethernet port, use the supplied Ethernet cable to connect your computer to the SOMAport.NOTE: If your computer does not have an Ethernet port, you can use a USB cable, if supported by your SOMAport. Otherwise, you will need to purchase an Ethernet card or an Ethernet-to-USB adapter. Contact your service provider for information about supported hardware.To connect a computer via Ethernet1Insert one end of the supplied Ethernet cable into the Ethernet port on the back of the SOMAport.2Insert the other end of the cable into the Ethernet port on your computer.
INSTALLING THE SOMAPORT35CONNECTING A COMPUTER VIA USB (OPTIONAL)If your computer does not have an Ethernet port and it is running Windows 98SE, ME, 2000, or XP, you can use the supplied USB cable to connect your computer to the SOMAport.NOTE: Ethernet is the preferred type of connection. The USB connection should only be used in computers that do not support Ethernet.To connect a computer via USB 1Insert the SOMAport USB Drivers CD into the CD-ROM drive on the computer.2Plug the square connector on the USB cable into the USB port on the back of the SOMAport.3Plug the flat connector into the USB port on your computer.
INSTALLING THE SOMAPORT36A hardware wizard window opens.You will see the following message at the beginning of the installation:The software you are installing for this hardware:SOMAport USB (SOMAport.SYS) has not passed Windows Logo testing to verify its compatibility with Windows.Click Continue Anyway. The drivers have passed stringent internal testing by SOMA Networks, Inc.4Follow the on-screen instructions in the wizard, making sure you select the values indicated in the following table for your version of Windows.5Close the wizard windows and remove the CD from the drive. If prompted to do so, reboot your computer.Version SelectionsWindows 98 When prompted for the type of search, select Search for the best driver for your device.When prompted for a location, select CD-ROM drive.Insert the Windows 98 Second Edition CD if prompted.Windows 2000 When prompted for the type of search, select Search for a suitable driver for your device.When prompted for a location, select CD-ROM drives.Windows ME When prompted for the type of search, select Specify a location.When prompted for a location, select Removable Media.Windows XP When prompted for the type of search, select Install the software automatically.
INSTALLING THE SOMAPORT37CONNECTING TELEPHONES TO SOMAPORTIn order to use a telephone with your SOMAport, you will need to subscribe to your service provider’s telephone service during service activation.If telephone service is not available in your area or if you do not want to use telephones with your SOMAport, skip to "Activating Service" on page 42.Telephone JacksThere are two telephone jacks on the back of the SOMAport, one for line 1 (lower one) and the other for line 2 (upper one).How you connect telephones to the SOMAport depends on three things:The number of lines you subscribe to (one or two)The number of telephones you connect to the SOMAportThe type of telephones you connect (one-line or two-line telephones)
INSTALLING THE SOMAPORT38Lines Connecting One Telephone Connecting Two TelephonesOne Use the line 1 (lower one) jack. See "To connect a single telephone" on page 39.Insert a duplex adapter into the line 1 (lower one) jack and then connect both telephones to the adapter. See "To connect two telephones (when you have one line)” on page 41.Two Use the line 1 (lower one) jack. See "To connect a single telephone" on page 39.Connect telephones to both jacks. See "To connect two telephones (when you have two lines)" on page 40.
INSTALLING THE SOMAPORT39To connect a single telephone to the SOMAport1Insert the free end of the telephone cable into the line 1 (bottom) jack on the SOMAport.NOTE: To connect a two-line telephone, you need to subscribe to two lines.
INSTALLING THE SOMAPORT40To connect two telephones (when you have two lines)1Connect the cable of the telephone you want serviced by line 1 to the line 1 (bottom) jack on the SOMAport.2Connect the cable of the telephone you want serviced by line 2 to line 2 (top) jack on the SOMAport.NOTE: If you have a two-line telephone, connect it to the line 1 (bottom) jack.
INSTALLING THE SOMAPORT41To connect two telephones (when you have one line)1Insert a dual-jack extension cord or adapter into the line 1 (bottom) jack of the SOMAport.2Insert the free end of one telephone cable into one of the jacks on the adapter.3Insert the free end of the second telephone cable into the other jack on the adapter.To test your SOMAport telephone servicePick up the receiver and listen for dial tone.If you hear a standard dial tone, the SOMAport is connected to your service provider’s network. You may have to activate full service if your service provider has not done so already. See "Activating Service" on page 42.If you hear a series of tones, the SOMAport is still starting. Hang up, and listen again in a few minutes.If you hear silence, see "Finding Causes of Telephone Problems" on page 50.
INSTALLING THE SOMAPORT42ACTIVATING SERVICEAfter the SOMAport powers on, it will be in one of two service modes:Restricted access: Your SOMAport remains in this mode until your account is activated by your service provider. You can use the SOMAport only to contact your service provider to activate full service, either by telephone or through the service provider’s Web site. You cannot receive telephone calls in this mode, although you can place a call to an emergency service (for example, 911 in North America).Full-service access: You can browse any site on the Internet, receive telephone calls, and place calls to any telephone number.To activate full service1Restart your computer while it is connected to the powered-on SOMAport.2Launch a Web browser.3Direct your browser to a known valid Internet address (such as www.google.com).If the page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If you are redirected to your service provider’s Web page, complete the sign-up procedure on the Web site to activate full service.If you can not open any Web pages at all, see "Finding Causes of Computer Problems" on page 48.NOTE: If you subscribe only to telephone service, activate full service by calling your service provider’s assistance center.
43This chapter explains how to install the SOMAport as an Internet gateway for a local area network. Follow the procedures in this chapter if you want to connect multiple computers.ContentsOverview ............................................................................................. 44Using an Ethernet Hub ........................................................................ 45Using an Internet Router ...................................................................... 46CONNECTING MULTIPLE COMPUTERS
CONNECTING MULTIPLE COMPUTERS44OVERVIEWA hub, switch, or router is required in order to share the Internet connection with multiple computers. The SOMAport functions as a DHCP server (it automatically assigns IP addresses to devices attached to it) and will work with most consumer home network devices.The connection procedure differs slightly depending on the type of your home network device.When using a hub or switch, see "Using an Ethernet Hub" on page 45.When using an Internet router see "Using an Internet Router" on page 46.
CONNECTING MULTIPLE COMPUTERS45USING AN ETHERNET HUBAn Ethernet hub or switch (referred to generically in this section as a "hub") can be used to have multiple computers share an Internet connection from a single SOMAport.NOTE: Each computer connected to the hub requires an IP address assigned to it by your service provider. Contact your service provider for information about provisioning an account that can use several IP addresses.To use an Ethernet hub with the SOMAport1Choose a location and power on the SOMAport, as described in chapter "Connecting the Power Supply and Powering on the SOMAport” on page 32.2Wait for the SOMAport to find a base station.3Connect the SOMAport to the hub:iInsert one end of a straight-through Ethernet cable into the Ethernet port on the back of the SOMAport.ii Insert the other end of the cable into an uplink port (sometimes labeled as a WAN or Internet port) on the hub.NOTE: If the hub does not have an uplink port, you may connect to the SOMAport using an Ethernet port (which may be labeled as a switched, LAN, or numbered port) on the hub. However, you must obtain and use a crossover Ethernet cable (not shipped with the SOMAport) to make this connection.4Power on the hub.5Connect each computer to an Ethernet port on the hub.6Reboot each computer.
CONNECTING MULTIPLE COMPUTERS46USING AN INTERNET ROUTERAn Internet router, supporting either Ethernet or WiFi (802.11) connections, can be used to have multiple computers share an Internet connection from a single SOMAport.To use an Internet router with the SOMAport1Choose a location and power on the SOMAport, as described in chapter "Connecting the Power Supply and Powering on the SOMAport” on page 32. 2Wait for the SOMAport to find a base station.3Power on the router.4If necessary, configure the router to use DHCP when obtaining an external IP address. See the documentation for your router for specific configuration Information.5Connect the SOMAport to the router:iInsert one end of a straight-through Ethernet cable into the Ethernet port on the SOMAport.ii Insert the other end of the cable into an uplink port (sometimes labeled as a WAN or Internet port) on the router.6Connect each computer to the Internet router. See the documentation for your router for information.
47This chapter describes the problems the SOMAport may exhibit, the possible causes of those problems, and the actions you should take to fix them.ContentsFinding Causes of Computer Problems ............................................... 48Finding Causes of Telephone Problems ............................................... 50The Signal is Weak .............................................................................. 52There is a Fault Condition .................................................................... 54The SOMAport is Not Receiving Power ............................................... 55There is a Problem with the Ethernet or USB Cabling .......................... 56There is a Problem with the USB Port Settings .................................... 58The Computer Uses an Old Dial-up Connections ................................ 59Internet Explorer LAN Settings are Incorrect ........................................ 61Ethernet Network Settings are Incorrect .............................................. 62IP Address Needs to be Renewed ....................................................... 72TROUBLESHOOTING
TROUBLESHOOTING48FINDING CAUSES OF COMPUTER PROBLEMSLook up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, contact your service provider.Problem Possible causes ActionYou cannot connect to the InternetNetwork settings for an Ethernet connection are incorrect.See "Ethernet Network settings are Incorrect" on page 62.Signal has been dropped. Unplug the SOMAport and plug it back in again.The SOMAport is not receiving power. See "The SOMAport is Not Receiving Power" on page 55.The SOMAport experienced a fault condition during startup.See "There is a Fault Condition" on page 54.No connection between the computer and the SOMAport.See "There is a Problem with the Ethernet Cabling" on page 56.You are using Internet Explorer and the LAN settings are not properly configured.See "Internet Explorer LAN Settings are Incorrect" on page 61.Signal is weak. See "The Signal is Weak" on page 52
TROUBLESHOOTING49It takes a long time to open a Web pageInternet congestion. Try again.Signal is weak. See "The Signal is Weak" on page 52.Cable connecting the computer to the SOMAport is damaged.Replace the cable.It takes a long time to open a Web pageYour Ethernet interface is in full-duplex mode. (This applies only if your SOMAport is directly connected to the Ethernet port on your computer, rather than through a hub.)Use the appropriate system control to change the duplex setting of your Ethernet port to half-duplex. Refer to the documentation for your operating system.Making a wireless Internet connection is prevented by old dial-up defaultComputer is set up to connect to the Internet via dial-up by default.See "The Computer Uses an Old Dial-UP Connection" on page 59.You cannot send Email SMTP server associated with your existing email account is not accessible.Use a Web account, such as Yahoo, for sending and receiving messages.Problem Possible causes Action
TROUBLESHOOTING50FINDING CAUSES OF TELEPHONE PROBLEMSLook up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, call your service provider.Problem Possible causes ActionIrregular dial tone If you hear a series of tones (not a regular dial tone) before you attempt a call, the SOMAport has not yet acquired a signal.Wait a few minutes and try again.
TROUBLESHOOTING51No dial tone If you hear a "fast busy" tone after you attempt to dial a number, you have not yet acquired a signal.Activate full service as described in "Activating Service" on page 42.If your telephone is connected to line 2 and you hear silence before dialing a call, you are in restricted mode.Activate full service as described in "Activate Service" on page 42.Cable connections are not secure. Make sure the telephone cable is securely connected to the SOMAport and the telephone.Telephone cable is inserted into the SOMAport’s Ethernet portMake sure that the telephone is connected to a telephone jack.Telephone is broken. Try a telephone that is known to work. If you were using a cordless telephone, try using a corded one.SOMAport experienced a fault condition during startup.See "There is a Fault Condition" on page 54.SOMAport is not receiving power. See "The SOMAport is not Receiving Power" on page 55.No dial tone Signal is weak. See "The Signal is Weak" on page 52.Voice quality is poor Signal is weak. See "The Signal is Weak" on page 52.Telephone is broken. Try a telephone that is known to work. If you were using a cordless telephone, try using a corded one.Calls are dropped Signal is weak. See "The Signal is Weak" on page 52.Problem Possible causes Action
TROUBLESHOOTING52THE SIGNAL IS WEAKThe signal to your SOMAport may be weak if you are having any of the following problems:Telephone voice quality is poor or calls are dropped.It takes a long time to open a Web page.You cannot browse the Internet at all.To improve reception qualityIf you are experiencing an outgoing performance problem, try the following steps:1Make sure you have located the SOMAport according to the guidelines listed in “Choose the Best Location” on page 31.2See if a nearby appliance is disrupting the signal. Do the following for each appliance, testing one appliance at a time:iTurn off the appliance.ii While the appliance is off, check if the network performance improves.If there is an improvement, reposition either the appliance or the SOMAport so that they are further apart.If there is no improvement, turn the appliance back on and try another appliance.3If you cannot improve reception in the SOMAport’s current location, try moving it to another location that meets the guideline on page 31.
TROUBLESHOOTING53Persistent Reception DifficultiesReception can be temporarily affected by severe weather conditions such as heavy storms, ice, or strong winds. Problems may persist in the absence of these conditions if:There are obstructions – tall buildings, trees, or mountains – between your SOMAport and the nearest communications tower.Your SOMAport is located at the outer limit of the coverage area.Contact your service provider if you experience persistent signal reception difficulties.
TROUBLESHOOTING54THERE IS A FAULT CONDITIONThis section describes how to restart the SOMAport. If the status light is red, the SOMAport has detected a fault. In this situation, restart the SOMAport. Also, if you cannot solve a problem with any of the procedures above, try restarting.To restart SOMAport1Unplug the SOMAport from the wall power outlet and leave it off for at least 10 seconds.2Plug the SOMAport back in.Wait until the status light on the front panel is green, which indicates that the SOMAport is receiving a radio signal. If the problem is not solved, please call your service provider.
TROUBLESHOOTING55THE SOMAPORT IS NOT RECEIVING POWERIf the light on the power supply and the status light on the SOMAport are off, the SOMAport is not receiving power. Try each of the actions in the following procedure until you locate the source of the problem.To check the power1Make sure the power cord which connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet.2Make sure the power cord which connects the power supply to the SOMAport is securely connected to the power jack on the back of the SOMAport.3Make sure the wall receptacle is working by plugging in an appliance which you know works.4Check the circuit breaker.5If you cannot find the source of the problem, call your service provider.
TROUBLESHOOTING56THERE IS A PROBLEM WITHTHE ETHERNET OR USB CABLINGIf there is a problem with the physical connection between the SOMAport and your computer or hub, you will not be able to browse the Internet.Ethernet connectionThere are two lights on the Ethernet port that indicate the status of the Ethernet connection: link (green), and data transmit (amber).If the link light is off, the connection between the SOMAport and the Ethernet device is not working or does not exist.The data transmit light flashes when data is being transmitted across the link. It is normal for this light to be off much of the time.To check Ethernet cabling1Make sure the cable connectors are firmly inserted in the appropriate Ethernet ports on the SOMAport and computer or hub.2Make sure you are using the correct type of cable:3Make sure the length of the cable does not exceed 50 meters (167 feet).4If none of the previous steps solves the problem, replace the cable.NOTE: You can replace the cable while the SOMAport is on.Configuration Cable Type ProvidedEthernet port of a computer Straight-through YesUplink port of a hub Straight-through YesEthernet port of a hub Crossover No
TROUBLESHOOTING57USB connectionThere is no link light on the USB port. If you are using USB to connect your computer to the SOMAport and you suspect there is a problem with the physical connection, check the USB cabling.To check USB cabling1Make sure the cable connectors are firmly inserted in the appropriate USB ports on the SOMAport and the computer or hub.2Make sure the length of the cable does not exceed 5 meters (15 feet). 3If you are using a USB extension cable, check to see if it is faulty by removing the USB extension and using a single USB cable between the SOMAport and the computer.You may have to reposition the SOMAport to do this.4Replace the USB cable.You can replace the cable while the SOMAport is on.
TROUBLESHOOTING58THERE IS A PROBLEM WITHTHE USB PORT SETTINGSIf you are having problems getting the USB connection to work, ensure that your computer’s USB port is enabled and properly set up.To check your PC’s USB port settings1Open the Control Panel:In Windows 98 and 2000 and ME, choose Start → Settings → Control Panel.In Windows XP, choose Start → Control Panel.2Double-click the System icon.3Open the Device Manager:In Windows 98 and ME, click the Device Manager tab.In Windows 2000 or XP, click the Hardware tab and then click the Device Manager button.4Display devices by type:In Windows 95 and 98 and ME, make sure the View devices by type radio button is enabled.In Windows 2000 and XP, select View → Devices by type.5Click the plus (+) icon next the Universal Serial Bus controller option. If the following drives are listed, USB is enabled and you can use the USB port:USB Host ControllerUSB Root HubIf these drives are not listed, there are two possible reasons:You have a USB Host Controller installed in your PC, but the USB port is not enabled. See your computer’s documentation for instructions on how to run your computer’s BIOS Setup program to enable the USB port.You do not have a valid USB Host Controller installed in your PC. You cannot use USB until you install a valid USB Host Controller.
TROUBLESHOOTING59THE COMPUTER USESAN OLD DIAL-UP CONNECTIONSIf you have switched from a dial-up Internet service when you subscribed to wireless SOMAport Internet service, you may still be prompted to connect to the Internet using the old dial-up connection. If this is the case, follow this procedure to ensure that your dial-up connection is not automatically activated whenever you attempt the Internet connection.To disable the automatic dial-up connection in Windows1Open the Control Panel.In Windows XP – Choose Start → Control Panel.In all other versions of Windows – Choose Start → Settings → Control Panel.2Double-click the Internet Options icon.The Internet Properties window opens.3Click the Connections tab.4Enable the Never dial a connection checkbox. 5Click OK.NOTE: If you are still unable to display a Web page, check your browser to make sure it is in online mode.To disable the automatic dial-up connection in Mac OS 8 and 91Click the Apple icon and choose Control Panels.2Click Remote Access.3Click Options.4Click the Protocol tab.
TROUBLESHOOTING605Make sure the Connect automatically when starting TCP/IP applications box is disabled.6Click OK.7Choose File → Quit.8Click Save when prompted to save the current configuration.To disable the automatic dial-up connection in Mac OS X1Click the Apple icon and choose System Preferences.2Click the Network icon.3Click Show.4Select Network Port Configurations from the pull-down list.5Disable the On checkbox for the dial-up modem.6Click Apply Now.
TROUBLESHOOTING61INTERNET EXPLORER LAN SETTINGSARE INCORRECTIf you are using Internet Explorer as your Web browser, make sure it is configured to automatically detect LAN settings. If this default setting has been disabled, you will not be able to connect to the Internet.To check Internet Explorer settings1Open Internet Explorer.2Choose Tools → Internet Options.The Internet Options window opens.3Click the Connections tab.4Click LAN Settings.The Local Area Network (LAN) Settings window opens.5Make sure the Automatically detect settings checkbox is enabled.6Click OK.7Click OK on the Internet Options window.8Close Internet Explorer.
TROUBLESHOOTING62ETHERNET NETWORK SETTINGSARE INCORRECTIf you could not establish an Internet connection after connecting your computer to the SOMAport via Ethernet, but your physical connection seems to be intact, your computer’s Ethernet network settings may need to be changed.Use the procedure in this section appropriate to your operating system to reconfigure Ethernet network settings. You may be prompted to insert the installation CD for your operating system, and you may need to reboot your computer after changing the settings before you can successfully connect to the Internet.To change network settings in Windows 951Choose Start → Settings → Control Panel.2Double-click the Network icon.The Network window opens to the Configuration tab.3Select TCP/IP. If multiple TCP/IP connections are listed, select the one that contains "Ethernet", "NIC", or "10/100 MB" in its name, go to step 5. If TCP/IP is not listed, go to step 4.4Install TCP/IP:iClick Add.The Select Network Component Type window opens.ii Select Protocol from the list.iii Click Add.The Select Network Protocol window opens.iv Select Microsoft from the Manufactures list.vSelect TCP/IP from the Network Protocols list.vi Click OK.
TROUBLESHOOTING63vii Insert the Windows 95 CD or reboot the computer if prompted to do so.viii If the PC reboots, repeat steps 1 to 3, then go to step 5.5Check the TCP/IP properties:iClick Properties.The TCP/IP Properties window opens to the IP Address tab.ii Make sure the Obtain an IP address automatically radio button is enabled.iii Click the DNS Configuration tab.iv Enable the Disable DNS radio button.vClick OK on the TCP/IP Properties window.vi Click OK on the Network window.vii Restart the computer if prompted to do so.6Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.If your browser automatically opens to your service provider’s Web site, activate full service by following the sign-up procedure that is provided on the Web site.If your browser does not automatically open to your service provider’s Web site, go to step 7.7Enter a valid Internet address (such as www.google.com) in the Address field.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If your computer attempts to connect to the Internet using an old dial-up connection, see "The Computer Uses an Old Dial-Up Connection" on page 59.If you do not get an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING64To change network settings in Window 98 and ME1Choose Start → Settings → Control Panel.2Click the Network icon.The Network window opens to the Configuration tab.3Select TCP/IP.If multiple TCP/IP connections are listed, select the one that contains "Ethernet", "NIC", or "10/100 MB" in its name, go to step 4.If TCP/IP is not listed, install it:iClick Add.The Select Network Component Type window opens.ii Select Protocol from the list.iii Click Add.The Select Network Protocol window opens.iv Select Microsoft from the Manufacturers list.vSelect TCP/IP from the Network Protocols list.vi Click OK.vii Insert the Windows 98 or ME CD or reboot the computer if prompted to do so.viii If the PC reboots, repeat steps 1 to 3.4Check TCP/IP properties:iClick Properties with the correct TCP/IP connection selected.The TCP/IP Properties window opens to the IP Address tab.ii Make sure the Obtain an IP address automatically radio button is enabled.iii Click the DNS Configuration tab.iv Make sure the Disable DNS radio button is enabled.vClick OK on the TCP/IP Properties window.vi Click OK on the Network window.vii Restart the computer if prompted to do so.5Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.
TROUBLESHOOTING65If your browser automatically opens to your service provider’s Web site, full service has already been activated and you can begin using your SOMAport for Internet service.If your browser does not automatically open to your service provider’s Web site, go to step 6.6Enter a valid Internet address (such as www.google.com) in the Address field and press Enter.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If your computer attempts an Internet connection using an old dial-up connection, see "The Computer Uses an Old Dial-Up Connection" on page 59.If you do not establish an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING66To change network settings in Windows 20001Right-click the My Network Places icon and choose Properties from the pull-down menu.The Network and Dial-up Connections window opens.2Select the Local Area Connection icon.If there are multiple local area connections, read the device name beside each icon and double-click the one that is associated with the Ethernet card.If there is no icon, the Ethernet card has not been properly installed. Install the Ethernet card by following the manufacturer’s instructions, then return to this procedure.The Local Area Connection Status window opens.3Click Properties.The Local Area Connection Properties window opens.4Select Internet Protocol (TCP/IP).If Internet Protocol (TCP/IP) is not listed, install it as follows:iClick Install.The Select Network Component Type window opens.ii Select Protocol from the list.iii Click Add.The Select Network Protocol window opens.iv Select Internet Protocol (TCP/IP).vClick OK.vi Insert the Windows 2000 CD or reboot the computer if prompted to do so.vii If the PC reboots, repeat steps 1 to 4.5Check TCP/IP properties:iClick Properties.ii The Internet Protocol (TCP/IP) Properties window opens to the General tab.iii Make sure the Obtain an IP address automatically radio button is enabled.iv Make sure the Obtain DNS server address automatically radio button is enabled.
TROUBLESHOOTING67vClick OK on the Internet Protocol (TCP/IP) Properties window.vi Click OK on the Local Area Connection Properties window.vii Click Close on the Local Area Connection Status window.viii Restart the computer if prompted to do so.6Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.If your browser automatically opens to your service provider’s Web site, full service has already been activated and you can begin using your SOMAport for Internet service.If your browser does not automatically open to your service provider’s Web site, go to step 7.7Enter a valid Internet address (such as www.google.com) in the Address fieldand press Enter.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If your computer attempts to connect to the Internet using an old dial-up connection, see "The Computer Uses an Old Dial-Up Connection" on page 59. If you do not get an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING68To change network settings in Windows XP1Choose Start → Settings → Network Connections.The Network Connections window opens.2Select the Local Area Connection icon.If there are one or more Local Area Connection icons, double-click the Local Area Connection icon that is associated with the Ethernet card.If there is no icon, the Ethernet card has not been properly installed. Install the Ethernet card by following the manufacturer’s instructions, then return to this procedure.The Local Area Connection Status window opens.3Click Properties.The Local Area Connection Properties window opens.4Select Internet Protocol (TCP/IP).If Internet Protocol (TCP/IP) is not listed, install it as follows:iClick Install.The Select Network Component Type window opens.ii Select Protocol from the list.iii Click Add.The Select Network Protocol window opens.iv Select Internet Protocol (TCP/IP).vClick OK.vi Insert the Windows XP CD or reboot the computer if prompted to do so.vii Once TCP/IP has been installed, repeat steps 1 to 4.5Check TCP/IP properties:iClick Properties.The Internet Protocol (TCP/IP) Properties window opens to the General tab.ii Make sure the Obtain an IP address automatically radio button is enabled.iii Make sure the Obtain DNS server address automatically radio button is enabled.iv Click OK on the Internet Protocol (TCP/IP) Properties window.
TROUBLESHOOTING69vClick OK on the Local Area Connection Properties window.vi Click Close on the Local Area Connection Status window.vii Restart the computer if prompted to do so.6Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.If your browser automatically opens to your service provider’s Web site, full service has been activated.If your browser does not automatically open to your service provider’s Web site, go to step 6.7Enter a valid Internet address (such as www.google.com) in the Address field and press Enter.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If your computer attempts an Internet connection using an old dial-up connection, see "The Computer Uses an Old Dial-Up Connection" on page 59.If you do not get an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING70To change network settings in Mac OS 8 and 9NOTE: Your computer must have an Ethernet card and Open Transport networking software to connect to the Internet.1Click the Apple icon and choose Control Panels > TCP/IP.The TCP/IP window opens.2Select Ethernet from the Connect via pop-up menu.3Select Using DHCP Server from the Configure pop-up menu.4Close the TCP/IP control panel.If you made any changes, save them when prompted.5Restart your computer.6Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.If your browser automatically opens to your service provider’s Web site, full service has already been activated.If your browser does not automatically open to your service provider’s Web site, go to step 7.7Enter a valid Internet address (such as www. google.com) in the Address fieldand press enter.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If you do not establish an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING71To change network settings in Mac OS X1Click the Apple icon and choose System Preferences.2Choose View → Network.3Choose Built-in Ethernet from the Show pop-up menu.4Click the TCP/IP tab, if necessary.5Choose Using DHCP from the Configure pop-up menu.6Click Apply Now.7Restart your computer.8Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.If your browser automatically opens to your service provider’s Web site, full service has already been activated.If your browser does not automatically open to your service provider’s Web site, go to step 6.9Enter a valid Internet address (such as www.google.com) in the Address field and press Enter.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If you do not establish an Internet connection, see "Finding Causes of Computer Problems" on page 48.
TROUBLESHOOTING72IP ADDRESS NEEDS TO BE RENEWEDIf you cannot connect to the Internet even after you have checked all cabling and network settings and have rebooted the computer, follow the appropriate procedure in this section to manually obtain a new IP address.To obtain a new IP address (Windows 95 only)1Choose Start → Run.2Enter winipcfg in the Open field and click OK.The IP Configuration window opens.3Select the network interface that has a default gateway of 192.168.1.1 from the pull-down list.4Click Release All.5Force your computer to obtain a new IP address by clicking Renew All.Wait until the fields in the IP Configuration window have values in them or an error message appears. If you close this program before it has completed its task, you will have to reboot your computer before you can use your Internet service.6Close the IP Configuration window.
TROUBLESHOOTING73To obtain a new IP address (all other versions of Windows)1Open a command window using one of the following methods:In Windows 2000 or XP, chooseStart → Programs → Accessories → Command Prompt.In Windows 98 or ME, choose Start → Programs → MS-DOS Prompt.The command window opens.2Force your computer to obtain a new IP address by typing the appropriate command from the following table:The Windows IP configuration is displayed.3Look for the output section related to the network interface for the SOMAport. Example:Ethernet adapter:IP address............. : 65.94.64.233Subnet Mask............ : 255.255.255.0Default Gateway........ : 192.168.1.14Close the MS-DOS Prompt or Command Prompt window.Operating System CommandWindows 98 or ME ipconfig /renew_all ↵Windows 2000 or XP ipconfig /renew ↵
TROUBLESHOOTING74
75Release SOMAport 400Internal antenna Type: internal passive-steered array antennaInternal antenna gain: 3.0 dBiReceiver noise figure: 6.0 dBTransmitted EIRP: 30 dBmRF output power: 27 dBmDevice ports and Interfaces Ethernet: 100BASE-T (RJ-45)USB: USB 1.1 (optional)Telephone: Telephone terminal interface (RJ-11 jacks) (2)AC Adapter: Coaxial DC Power Jack, 12V/30W Lights Status, NetworkPower Requirements Power Supply: Type: U.S./International 100/240V AC-DC external power supplyCable: Power cord with non-wall-mounted AC-to-DC transformerEnvironmental Specifications Temperature: Operating: 5°C to 40°C (+46°F to +104°F)Storage: –20 °C to 60 °C (–4°F to 140°F)Humidity: Operating: 20% to 95%, non-condensingStorage: 5% to 95%, non-condensingPackaging DimensionsHeight: 172 mm (6.8 inches)Width: 150 mm (5.9 inches)Depth: 82 mm (3.2 inches)Weight: 1.0 kg (2.2 pounds)Volume: 2100 ccRegulatory Certifications Radio/EMCETSI EN 301 753ETSI EN 301 489-1 ETSI EN 301 489-4ETSI EN 300 386 EN 55022:1998+A1:2000+A2:2003 (Class B) FCC Part 15B, Part 24 (PCS only), Part 27 (700MHz and WCS only)SafetyMET (Complies with UL 60950-1, CSA C22.2 No. 60950-1)IEC/EN60950-1SPECIFICATIONS
SPECIFICATIONS76
77Aactivating service .................................42antenna .................................................75Ccablescrossover ......................................34Ethernet ........................................34callsare dropped ...........................51, 52computer equipmentconnecting to a SOMAportusing the Ethernet port .....................26, 34, 45connectingan Ethernet hub ...........................45computer equipmentusing the Ethernet port .....................26, 34, 45multiple computers ...............43, 46telephones ...................................40connecting telephones .......................37Ddial toneno ..................................................41dial-up connection ..............................59EEthernetcables ...........................................34network settingsMac OS 8 and 9 ..................70Mac OS X .............................71Windows 2000 ....................66Windows 95 .........................62Windows 98 or ME .............64Windows XP ........................68port ...............................................34Ffault conditions ....................................54full serviceactivating ................................41, 63Hhub. See Ethernet and LANsIInternetaccess problems .........................49cannot connect to .......................72disabling dial-up connection ......59Internet ExplorerLAN settings are incorrect .........61IP addressobtaining automaticallyWindows 2000 ....................73INDEX
INDEX78Windows 95 .........................72Windows 98 and ME ..........73Windows XP ........................73Jjacks. See telephone jacks and powerjackLLANsInternet Explorer settings incorrect .........................................61MMac OSdial-up connection ......................59network settings ....................70, 71Nnetwork settingschangingMac OS 8 and 9 ..................70Mac OS X .............................71Windows 2000 ....................66Windows 95 .........................62Windows 98 and ME ..........64Windows XP ........................68Pperformance .........................................14portsEthernet ........................................26power jack ......................................32, 55power requirements ............................75power supplycheck ............................................55connecting ...................................32powering on the SOMAport ...............32problemsInternet connection .....................49Rreception quality ..................................52restartcomputer ..............63, 64, 67, 69, 71SOMAport ....................................54restricted access .................................42Ssafety instructions ...............................11separation distance .............................27service modes .....................................42service providers ...............22, 27, 32, 37servicesactivating ......................................42servicing ...............................................14settingsInternet Explorer ..........................61signalsreception ......................................52strength ........................................52
INDEX79SOMAportperformance problems ...............52restarting ......................................54SOMAportsconnecting Ethernet hubs ..........45maintenance and servicing ........14powering on .................................32signal strength .............................52Ttelephonepoor voice quality ........................51telephone callsdropped ........................................51telephone jacks ...................................26test telephone service ........................41two-line telephones .......................39, 40Vvoice quality ...................................51, 52Wwarnings ...............................................11Web pages ...........................................42Window 98network settings ..........................64Windows 2000network settings ..........................66Windows 95network settings ..........................62Windows XPnetwork settings ..........................68wireless service provider ....................22
INDEX80

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