Sanyo Electric Co CPE-400-270 W-CDMA subscriber terminal User Manual cover front eps

Sanyo Electric Co Ltd W-CDMA subscriber terminal cover front eps

Manual

SOMAPORT USER GUIDE

Part S1AH6P1P0006-- revision _

Preface ...........................................................................9

Important Safety Instructions ................................................. 11

Regulatory Notices ................................................................ 15

Introduction .................................................................21

Overview ............................................................................... 22

The Front Panel ..................................................................... 23

The Back Panel ..................................................................... 25

The Internal Antenna .............................................................. 27

Installing the SOMAport .............................................29

Unpacking the SOMAport ...................................................... 30

Choose the Best Location ..................................................... 31

Connecting the Power Supply and Powering on the SOMAport

............................................................................................... 32

Connecting a Computer via Ethernet ..................................... 34

Connecting a Computer via USB (Optional) ........................... 35

Connecting Telephones to SOMAport ................................... 37

Activating Service .................................................................. 42

Connecting Multiple Computers ...............................43

Overview ............................................................................... 44

Using an Ethernet Hub .......................................................... 45

Using an Internet Router ........................................................ 46

CONTENTS

Troubleshooting ..........................................................47

Finding Causes of Computer Problems ................................. 48

Finding Causes of Telephone Problems ................................. 50

The Signal is Weak ................................................................ 52

There is a Fault Condition ...................................................... 54

The SOMAport is Not Receiving Power ................................. 55

There is a Problem with the Ethernet or USB Cabling ............ 56

There is a Problem with the USB Port Settings ...................... 58

The Computer Uses an Old Dial-up Connections ................... 59

Internet Explorer LAN Settings are Incorrect .......................... 61

Ethernet Network Settings are Incorrect ................................ 62

IP Address Needs to be Renewed ......................................... 72

Specifications ..........................................................75

Index .........................................................................77

SOMA NETWORKS INC. ENDUSER PRODUCT LICENSE AGREEMENT

THE SOMAPORT™ SUBSCRIBER STATION AND PROVIDED SOFTWARE CONTAIN CERTAIN

COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMA NETWORKS, INC. OR

LICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUBJECT TO THIS AGREEMENT.

BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOUR SERVICE PROVIDER; (B) OPENING

THE SEALED ENVELOPE CONTAINING THE SOMAPORT; OR (C) USING THE SOMAPORT, YOU

ASSENT TO AND ACCEPT THIS ENDUSER PRODUCT LICENSE AGREEMENT. IF YOU DO NOT

AGREE WITH ALL THE TERMS OF THIS AGREEMENT YOU MUST RETURN THIS PRODUCT (WITH

THE ENVELOPE STILL SEALED), ALL MANUALS AND DOCUMENTATION, ANY SOFTWARE PACK-

AGES PROVIDED WITH THE SOMAPORT AND PROOF OF PAYMENT TO THE PLACE YOU

OBTAINED THEM FOR A FULL REFUND WITHIN THIRTY (30) DAYS OF FIRST ACQUIRING THE

SOMAPORT, OTHERWISE YOU ARE DEEMED TO HAVE ACCEPTED AND AGREED TO THESE

TERMS AND CONDITIONS. UNAUTHORIZED REPRODUCTION, DISTRIBUTION, DECOMPILATION

OR OTHER REVERSE ENGINEERING OF THIS PRODUCT INCLUDING ITS HARDWARE AND/OR

SOFTWARE, OR ANY PORTION OF IT, IS PROHIBITED AND MAY RESULT IN SEVERE CIVIL AND

CRIMINAL PENALTIES, AND WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE

UNDER THE LAW.

1. GRANT OF LICENSE: Subject to the terms of this Enduser Product License Agreement (the

"Agreement"), SOMA Networks, Inc. ("SOMA") grants you (the "Licensee") a non-sub-licensable,

non-exclusive right ("License") to use the Product. "Product" means, collectively, the Software and

the provided hardware, and specifically the SOMAport™ subscriber station and its accessories, if

any, together with documentation provided to you by SOMA or your service provider. "Software"

means, collectively, the version of the SOMA software program in object code format and all

updates to that program distributed to you by SOMA, directly or indirectly, by any means and

includes any firmware provided to you with the Product. You have no right, unless otherwise explic-

itly permitted, to receive any source code or design documentation relating to the Product. SOMA

retains ownership of all Software copies. The Software and this License is only provided to you to

be used in conjunction with the SOMAport provided to you by SOMA or your service provider when

you subscribed to services that utilize the SOMA wireless air interface technology and is not

licensed to you to be used for any other purpose.

2. RESTRICTIONS: Except as reasonably required to use the Product strictly in accordance with

the License and this Agreement, you may not copy any Software. Licensee shall not (and shall not

allow any third party to): (I) decompile, disassemble, or otherwise reverse engineer or attempt to

reconstruct or discover any source code or underlying ideas or algorithms or file formats or pro-

gramming or interoperability interfaces of the Product by any means whatsoever; (II) remove any

Product identification, copyright or other notices; (III) modify, incorporate into or with other software

or create a derivative work of any part of the Software or Product; or (IV) modify or otherwise alter

the operation of the Product. Various components, functions, routines and/or portions of the Prod-

uct may be protected by Intellectual Property Rights ("IPR") including, but not limited to, designs,

copyrights, trade secrets and one or more patents or pending patent applications. Licensee is

licensed under such IPR, if any, only to the extent that such a license is required by the licensee to

operate the Product in the manner intended by SOMA. No other rights are granted under such IPR

and no right to repair or replace the Product is intended or provided and specifically, no right of

reconstruction, substitution or repair is provided.

3. TERMINATION: This License is effective until terminated. This License will terminate automatically

if you fail to cure any material breach, as determined at the sole discretion of SOMA, of this Agree-

ment within thirty (30) days after such breach first occurs (or immediately in the case of a breach of

§2). Upon termination, you shall immediately cease all use of the Product and return all of the Prod-

uct including Software, hardware, manuals, documentation of any kind accompanying Product to

the place where you first obtained such Product or such other location as may be designated from

time to time. Except for this License and except as otherwise expressly provided herein, the terms

of the Agreement shall survive termination.

4. WARRANTY DISCLAIMER: THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF

ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FIT-

NESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. FURTHER, SOMA DOES NOT

WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE

RESULTS OF THE USE, OF THE PRODUCT OR WRITTEN MATERIALS IN TERMS OF CORRECT-

NESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOUR SERVICE PROVIDER MAY PROVIDE

FURTHER WARRANTY COVERAGE FOR YOU.

5. LIMITATION ON REMEDIES AND DAMAGES: SOMA SHALL NOT BE RESPONSIBLE OR LIABLE

UNDER ANY CIRCUMSTANCE WITH RESPECT TO ANY SUBJECT MATTER OF THIS ENDUSER

PRODUCT LICENSE AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR

OTHER THEORY: (A) FOR LOSS OR INACCURACY OF RECORDS OR DATA OR (EXCEPT FOR

RETURN OF AMOUNTS PAID TO SOMA THEREFOR) COST OF PROCUREMENT OF SUBSTITUTE

GOODS, SERVICES OR TECHNOLOGY, (B) FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CON-

SEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAV-

INGS, (C) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, OR (D) FOR ANY MATTER

BEYOND THE REASONABLE CONTROL OF SOMA EVEN IF SOMA AND / OR ITS SUPPLIERS IS/

ARE INFORMED OF THEIR RESPONSIBILITY. SOME JURISDICTIONS DO NOT ALLOW FOR THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE

LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

6. UPDATES TO SOFTWARE and TRANSMISSION OF PERSONAL DATA: You consent to receive

and employ updates to Software, without requiring further notice to you, that may occur from time

to time, as may be necessary, as determined at the sole discretion of SOMA and/or your service

provider, for the use of Product by you and for the efficient utilization of services as may be pur-

chased or subscribed to by you from your service provider. You also agree to the application of the

terms of this Agreement to any and all such updates. You accept and acknowledge that Software

shall be able to transmit such data as is authorized by your service provider in order to allow for the

utilization of services subscribed or purchased by you in order to allow for the billing of such ser-

vices or as may be necessary by law.

7. MISCELLANEOUS: This Agreement and the License provided by this Agreement are not assign-

able or transferable by you without the prior written consent of SOMA. Any attempt by you to do so

shall be void and void this License. Any notice, report, approval or consent required or permitted

hereunder shall be in writing. If any provision of this Agreement shall be adjudged by any court of

competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to

the minimum extent necessary so this Agreement shall otherwise remain in full force and effect and

enforceable. This Agreement shall be construed pursuant to the laws of the United States of Amer-

ica and the State of California and without regard to conflicts of laws principles thereof. If success-

ful in any action to enforce this Agreement, SOMA shall be entitled to recover costs and expenses

including, without limitation, attorney's fees. The parties agree that a material breach of this Agree-

ment would cause irreparable injury to SOMA, or its suppliers, for which monetary damages would

be an adequate equitable relief and SOMA shall be entitled to any other remedies it may have avail-

able hereunder or at law. Both parties agree that this Agreement is the complete and exclusive

statement of mutual understanding of the parties and supersedes and cancels all previous written

and oral agreements and communications relating to the subject matter of this Agreement. BOTH

YOU AND SOMA AGREE AND ACKNOWLEDGE THAT SOMA RESERVES THE RIGHT TO AMEND

THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT FURTHER NOTICE TO YOU

OTHER THAN PROVIDING TO YOU THE AMENDED TERMS AND CONDITIONS OF THIS AGREE-

MENT. IF YOU DO NOT ACCEPT THE AMENDED TERMS AND CONDITIONS AS PROVIDED TO

YOU BY SOMA, THIS LICENSE SHALL TERMINATE IMMEDIATELY. ALL USE OF THE SOFTWARE

AND ANY SERVICES SUPPORTED BY THE PRODUCT AND SOFTWARE MAY CEASE OR BE

CAUSED TO BE CEASED WITHOUT ANY LIABILITY TO YOU BY SOMA AND YOU SHALL RETURN

ALL PRODUCT HARDWARE, MANUALS, DOCUMENTATION OF ANY KIND ACCOMPANYING

SOFTWARE TO THE PLACE WHERE YOU FIRST OBTAINED SUCH HARDWARE, MANUALS, DOC-

UMENTATION AND SOFTWARE

Conventions

This section outlines the conventions used in this guide.

Measurement Conventions

Measurements in this guide are expressed according to the Systéme

International d’Unites standards for metric units and abbreviation.

Equivalent Imperial measurements (used in the United States) are

provided in parentheses, except when Imperial is the international

standard.

Bits and bytes are not abbreviated, though their prefixes are; for

example, "kbits" for kilobits, "Gbytes" for gigabytes.

Trademark Identification

The SOMAport™ subscriber device, a trademark of SOMA Networks

Inc., is referred to without notation in the rest of this document.

PREFACE

Alerts Used in This Guide

WARNING: Where you see this symbol and the WARNING

heading, strictly follow the instructions to avoid personal

injury or damage to the product.

WARNING: Where you see this symbol and the WARNING

heading, strictly follow the instructions to avoid electric

shock.

PREFACE

IMPORTANT SAFETY INSTRUCTIONS

For your safety and protection, read this entire guide before you

attempt to install the SOMAport. In particular, read this safety section

carefully. Keep this safety information where you can refer to it if

necessary.

Installation

Read Instructions

Read and follow all of the safety and operating instructions before

operating the SOMAport.

Retain Instructions

Retain the safety and operating instructions for future reference.

Follow Instructions

Follow all operating instructions.

Heed Warnings

Adhere to all warnings on the SOMAport and in the operating

instructions.

Ventilation

Slots and openings in the SOMAport housing provide ventilation,

ensure its reliable operation, and protect it from overheating.

WARNING: One milliampere of current flowing through your

body can kill you. Voltage as low as 15 volts can kill under the

right conditions. Treat energized equipment with respect.

PREFACE

Do not place the SOMAport in a closed-off location such as a

bookcase or rack unless there is proper ventilation.

Setup Orientation

Keep the SOMAport in an upright, vertical position. Placing the

SOMAport on its side or in other positions may interrupt its cooling

and cause the unit to overheat.

Operating Environment

Avoid placing the SOMAport in an environment of high temperature

and high humidity. In case of condensation found on the SOMAport,

immediately unplug the power cord from the power outlet.

Once the condensation disappears, re-insert the power plug into a

power outlet.

Power Sources

Use only the type of power source indicated on the label. If you are

not sure of the type of power supplied to your home, consult your

product dealer or local power company.

Power Supply Cord

The power supply cord is the disconnect device. Ensure that the

socket outlet is installed near the equipment and can be easily

accessed.

Telephone Line Cord

To reduce the risk of fire, use only No. 26 AWG or larger telephone

line cord.

WARNING: Do not block or cover these openings. The

openings prevent the SOMAport from overheating.

WARNING: The air from the top openings (holes) may be hot.

Do not touch the heated air as it may cause burning.

PREFACE

Grounding or Polarization

The plug for the power cord on the SOMAport fits into the power

outlet only one way. If you are unable to insert the plug fully into the

outlet, contact your electrician to replace your outlet. To prevent

electric shock, do not use this plug with an extension cord or outlet

unless you can fully insert the blades without blade exposure. Do not

defeat the safety purpose of this plug.

Power Cord Protection

Route power-supply cords so that they are not likely to be walked on

or pinched by items placed upon or against them. Watch for wear in

the cord at the plug and socket.

Accessories

To avoid personal injury or damage to the SOMAport, do not place it

on an unstable cart, stand, tripod, bracket, or table.

Attachments

Do not use attachments with the SOMAport that have not been

recommended in this guide as they may cause hazards.

Water and Moisture

Do not use the SOMAport near water or moisture.

PREFACE

Maintenance and Servicing

Cleaning

Unplug the SOMAport from the wall outlet before cleaning. Use a dry

cloth for cleaning. Do not use liquid or aerosol cleaners.

Servicing

Do not attempt to service the SOMAport yourself. Opening or

removing covers may expose you to dangerous voltage or other

hazards and may void the warranty. There are no user-serviceable

parts inside. Refer all servicing to qualified service personnel.

Conditions Requiring Service

Unplug the SOMAport from the wall outlet and refer servicing to

qualified service personnel under the following conditions:

The power supply or cord is damaged.

Liquid has been spilled on the SOMAport or it has been

exposed to water.

An object has fallen into the SOMAport.

The SOMAport does not function normally even though you

have adhered to the operating instructions and have made

adjustments to only those controls covered by the operating

instructions.

The SOMAport has been dropped and a change in

performance has occurred.

The SOMAport exhibits a distinct change in performance.

PREFACE

REGULATORY NOTICES

FCC Part 15 Notice (Applicable to Use Within the U.S.A)

This equipment complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) This device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, you can try to correct the interference by:

Relocating the SOMAport

Increasing the distance between the SOMAport and the

device experiencing the interference

Connecting the equipment to an outlet on a circuit different

from that to which the SOMAport is connected

ATTENTION: Changes or modifications not expressly approved

by SOMA Networks for compliance could void the user’s authority

to operate the equipment.

PREFACE

FCC Radio-Frequency Exposure Notice

This equipment should be used in such a manner that the potential for

human contact during normal operation is minimized. To avoid the

possibility of exceeding the FCC radio frequency exposure limits, this

equipment has to be installed and operated while maintaining a

minimum body to antenna distance of 20 cm.

Industry Canada Notice (Applicable to Use Within Canada)

This equipment complies with the limits for a Class B digital device and

conforms to Industry Canada standard ICES-003.

Avis de Conformité à la Réglementation

d’Industrie Canada

Cet appareil numérique de la classe B est conform à la norme

ICES-003 du Canada.

PREFACE

Notice for European Community

Marking by the symbol

The SOMAport complies with the R&TTE Directive 1999/5/EC. Such

marking is indicative that this equipment meets or exceeds the

following technical standards:

Radio

ETSI EN 301 753 - Fixed Radio Systems; Multipoint

equipment and antennas; Generic harmonized standard

for multipoint digital fixed radio systems and antennas

covering the essential requirements under article 3.2 of

the Directive 1999/5/EC

ETSI EN 301 489-1 - Electromagnetic compatibility and

Radio spectrum Matters (ERM); ElectroMagnetic

Compatibility (EMC) standard for radio equipment and

services; Part 1: Common technical requirements

ETSI EN 301 489-4 - Electromagnetic compatibility and

Radio spectrum Matters (ERM); ElectroMagnetic

Compatibility (EMC) standard for radio equipment and

services; Part 4: Specific conditions for fixed radio links

and ancillary equipment and services

EMC

EN 300 386 - Electromagnetic compatibility and Radio

spectrum Matters (ERM); Telecommunication network

equipment; ElectroMagnetic Compatibility (EMC)

requirements

PREFACE

ETSI EN 55022:1998+A1:2000+A2:2003 (Class B) -

Information technology equipment. Radio disturbance

characteristics. Limits and methods of measurement

Safety

ETSI EN 60950-1:2001 - Information technology

equipment-Safety-Part1: General requirements

WEEE (Directive 2002/96/EC) Compliance

Your product is designed and manufactured with high quality materials

and components which can be recycled and reused.

This symbol means that electrical and electronic equipment, at their

end-of-life, should be disposed of separately from your household

waste. Please dispose of this equipment at your local community waste

collection/recycling centre. In the European Union there are separate

collection systems for used electrical and electronic products.

Please help us to conserve the environment we live in!

PREFACE

EU Declaration of Conformity

Safety Compliance Notice

This equipment has been tested and certified according to the

following safety standards:

MET (Complies with UL 60950-1, CSA C22.2 No. 60950-1)

IEC 60950-1

EN 60950-1

DECLARATION OF CONFORMITY

SOMA Networks, Inc.,

185 Berry Street, Suite 4600

San Francisco, CA 94107 U.S.A.

(415) 882-6500

declares, that the product SOMAport complies with

the requirements of the R&TTE Directive 1999/5/EC

and carries the CE marking accordingly.

PREFACE

This chapter provides an introduction to the SOMAport subscriber terminal.

Please read this chapter to familiarize yourself with the features and operation of

the device.

Contents

Overview ............................................................................................. 22

The Front Panel ................................................................................... 23

The Back Panel ................................................................................... 25

The Internal Antenna ........................................................................... 27

INTRODUCTION

OVERVIEW

The SOMAport™ subscriber terminal provides high-speed Internet

access and telephone service. The SOMAport works like a cell phone,

in that it communicates with your service provider’s network over the

air and does not require a special wire connection.

Installation is easy. You simply plug-in the SOMAport and connect it to

your computer using the provided Ethernet or USB (optional) cable.

The SOMAport will automatically connect to your service provider and

you can setup your account using a Web browser.

If you are using your SOMAport to provide telephone service, you can

connect ordinary telephones to it.

Internet Access

The SOMAport provides a high-speed, "always on" Internet

connection, which means you can be connected to the Internet and still

use your telephone. The SOMAport is designed to be left on – you do

not need to turn it off when not in use.

Telephone Service

The telephone service provided by the SOMAport is independent and

separate from your phone service. Wireless services may differ from

your traditional wired services. Consult your wireless service provider

for details.

INTRODUCTION

THE FRONT PANEL

There are two lights on the front panel that indicate the state of the

SOMAport: status and network.

NOTE: DO NOT unplug the SOMAport when the status light is flashing

amber. The status light flashes amber during sensitive firmware upgrades

only. Disconnecting or powering off the SOMAport during a firmware

upgrade may damage the unit and render it nonfunctional.

INTRODUCTION

Status Light

The status light indicates whether or not the SOMAport is powered on

and operating normally.

Network Light

The network light indicates if the SOMAport has located a base station.

State Description

Off The SOMAport is not receiving power.

Amber The SOMAport is booting and running its internal diagnostics.

Flashing Amber The SOMAport is upgrading its firmware. DO NOT unplug the

SOMAport when this light is flashing. Disconnecting or

powering off the SOMAport during a firmware upgrade may

damage the unit and render it nonfunctional.

Green The SOMAport is powered and operating normally.

Red An error occurred. The SOMAport is not currently functional.

See page 54 “There is a fault condition” in the section of

“Troubleshooting”.

Status Description

Off The SOMAport is not receiving power.

Amber The SOMAport is attempting to locate a base station.

Flashing Amber The SOMAport cannot locate a base station.

Flashing Green The SOMAport has located a base station and is attempting

to establish a connection.

Green The SOMAport has located a base station and has

established a connection.

Red An error occurred. The SOMAport is not currently functional.

See page 54 “There is a fault condition” in the section of

“Troubleshooting”.

INTRODUCTION

THE BACK PANEL

The jacks and ports for connecting other devices to the SOMAport are

on the back panel, as shown below:

INTRODUCTION

Part Description

Ethernet port Use this port with the supplied Ethernet

cable to connect the SOMAport to a

computer or hub.

USB port

(optional) Use this port with the USB cable to

connect the SOMAport to a computer.

This type of connection is intended for

use with computers that do not have an

Ethernet port.

Telephone jacks Use these jacks to connect telephones

to the SOMAport. The SOMAport can

provide up to two independent telephone

lines, depending on your service

provider.

Power jack Use this jack to connect the power

supply.

WARNING: To reduce the risk of fire, use only No. 26 AWG

or larger telephone line cord to connect to the telephone

jacks on the SOMAport.

INTRODUCTION

THE INTERNAL ANTENNA

The SOMAport communicates with a cellular tower operated by your

wireless service provider. The SOMAport contains an antenna that

automatically steers itself toward the best signal when you plug in the

SOMAport. It also periodically checks to see if the current antenna

direction is optimal and adjusts automatically if required. So, if you

move the SOMAport without unplugging it, and the antenna direction is

no longer optional, the SOMAport automatically steers the antenna to

improve performance.

WARNING: While this device is in operation, a separation

distance of at least 20 centimeters (8 inches) must be

maintained between the radiating antenna and any person

exposed to the transmitter in order to meet the FCC RF

exposure guidelines. No change to the antenna or device is

permitted. Doing so may result in the installed system

exceeding RF exposure requirements. This device must not

be co-located or operating in conjunction with any other

antenna or radio transmitter. Installers and end users must

follow the installation instructions provided in this guide.

INTRODUCTION

This chapter describes how to install the SOMAport and activate service.

After following the procedures described in this chapter, your SOMAport should

be fully functional.

Contents

Unpacking the SOMAport ..................................................................... 30

Choosing the Best Location .................................................................. 31

Connecting the Power Supply and Powering on the SOMAport .......... 32

Connecting a Computer via Ethernet ................................................... 34

Connecting a Computer via USB (Optional) ......................................... 35

Connecting Telephones to SOMAport ................................................. 37

Activating Service ................................................................................ 42

INSTALLING THE SOMAPORT

UNPACKING THE SOMAPORT

Unpack the SOMAport and make sure you have all the pieces shown

below. Find the SOMAport serial number on the bottom of the unit and

write it down. You may need this number if you call for technical

support.

SOMAport Serial Number:

___________________________________________

INSTALLING THE SOMAPORT

CHOOSE THE BEST LOCATION

Although the SOMAport’s internal antenna is self-steering, you can

optimize signal reception by following these recommendations when

choosing a location:

Allow at least 46 centimeters (18 inches) of space around the

SOMAport.

If your home or office has multiple floors, place the SOMAport

on one of the upper floors, if possible. Avoid putting it in the

basement.

Place the SOMAport higher up in a room. For example,

putting it on a desk or shelf will give you a stronger signal than

if you place it on the floor.

Place the SOMAport near a window.

Avoid placing the SOMAport close to certain electronic

devices, such as microwave ovens and computer monitors,

as they can cause interference.

INSTALLING THE SOMAPORT

CONNECTING THE POWER SUPPLY AND

POWERING ON THE SOMAPORT

The SOMAport does not have a power switch. You turn on the

SOMAport by plugging it into a power outlet, and turn it off by

unplugging it. When you plug in the SOMAport, it starts, connects to

your service provider’s network, and establishes a connection.



To connect the power supply and power on the SOMAport

1Insert the DC plug on the power supply cord into the power jack on the back of

the SOMAPort.

WARNING: Use only the power supply and power cord that

come with the SOMAport. Using another power supply may

damage your equipment and poses the risk of shock or

electrocution.

INSTALLING THE SOMAPORT

2Insert the socket end of the power cord into the power supply’s receptacle.

3Insert the plug end of the power cord into a three-prong grounded power outlet.

There is no power button. The light on the power supply turns on when it is

receiving power.

4The SOMAport takes up to five minutes to start, acquire a radio signal, and

connect to the network. Wait for the network light on the front panel to turn green

before you attempt to use the SOMAport.

NOTE: If you ever need to disconnect the SOMAport, unplug the power

cord from the wall power outlet first and then unplug the connector from

the back of the SOMAport.

WARNING: The power supply cord is the disconnect device.

Ensure that the socket outlet is installed near the equipment

and can be easily accessed.

INSTALLING THE SOMAPORT

CONNECTING A COMPUTER VIA ETHERNET

If your computer has an Ethernet port, use the supplied Ethernet cable

to connect your computer to the SOMAport.

NOTE: If your computer does not have an Ethernet port, you can use a

USB cable, if supported by your SOMAport. Otherwise, you will need to

purchase an Ethernet card or an Ethernet-to-USB adapter. Contact your

service provider for information about supported hardware.



To connect a computer via Ethernet

1Insert one end of the supplied Ethernet cable into the Ethernet port on the back of

the SOMAport.

2Insert the other end of the cable into the Ethernet port on your computer.

INSTALLING THE SOMAPORT

CONNECTING A COMPUTER VIA USB (OPTIONAL)

If your computer does not have an Ethernet port and it is running

Windows 98SE, ME, 2000, or XP, you can use the supplied USB cable

to connect your computer to the SOMAport.

NOTE: Ethernet is the preferred type of connection. The USB connection

should only be used in computers that do not support Ethernet.



To connect a computer via USB

1Insert the SOMAport USB Drivers CD into the CD-ROM drive on the computer.

2Plug the square connector on the USB cable into the USB port on the back of the

SOMAport.

3Plug the flat connector into the USB port on your computer.

INSTALLING THE SOMAPORT

A hardware wizard window opens.

You will see the following message at the beginning of the installation:

The software you are installing for this hardware:

SOMAport USB (SOMAport.SYS) has not passed Windows Logo

testing to verify its compatibility with Windows.

Click Continue Anyway. The drivers have passed stringent

internal testing by SOMA Networks, Inc.

4Follow the on-screen instructions in the wizard, making sure you select the values

indicated in the following table for your version of Windows.

5Close the wizard windows and remove the CD from the drive. If prompted to do

so, reboot your computer.

Version Selections

Windows 98 When prompted for the type of search, select Search

for the best driver for your device.

When prompted for a location, select CD-ROM drive.

Insert the Windows 98 Second Edition CD if

prompted.

Windows 2000 When prompted for the type of search, select Search

for a suitable driver for your device.

When prompted for a location, select CD-ROM

drives.

Windows ME When prompted for the type of search, select

Specify a location.

When prompted for a location, select Removable

Media.

Windows XP When prompted for the type of search, select Install

the software automatically.

INSTALLING THE SOMAPORT

CONNECTING TELEPHONES TO SOMAPORT

In order to use a telephone with your SOMAport, you will need to

subscribe to your service provider’s telephone service during service

activation.

If telephone service is not available in your area or if you do not want to

use telephones with your SOMAport, skip to "Activating Service" on

page 42.

Telephone Jacks

There are two telephone jacks on the back of the SOMAport,

one for line 1 (lower one) and the other for line 2 (upper one).

How you connect telephones to the SOMAport depends on three

things:

The number of lines you subscribe to (one or two)

The number of telephones you connect to the SOMAport

The type of telephones you connect

(one-line or two-line telephones)

INSTALLING THE SOMAPORT

Lines Connecting One

Telephone Connecting Two Telephones

One Use the line 1 (lower one) jack.

See "To connect a single

telephone" on page 39.

Insert a duplex adapter into the line 1

(lower one) jack and then connect

both telephones to the adapter. See

"To connect two telephones (when

you have one line)” on page 41.

Two Use the line 1 (lower one) jack.

See "To connect a single

telephone" on page 39.

Connect telephones to both jacks.

See "To connect two telephones

(when you have two lines)" on page

40.

INSTALLING THE SOMAPORT



To connect a single telephone to the SOMAport

1Insert the free end of the telephone cable into the line 1 (bottom) jack on the

SOMAport.

NOTE: To connect a two-line telephone, you need to subscribe to two

lines.

INSTALLING THE SOMAPORT



To connect two telephones (when you have two lines)

1Connect the cable of the telephone you want serviced by line 1 to the line 1

(bottom) jack on the SOMAport.

2Connect the cable of the telephone you want serviced by line 2 to line 2 (top) jack

on the SOMAport.

NOTE: If you have a two-line telephone, connect it to the line 1 (bottom)

jack.

INSTALLING THE SOMAPORT



To connect two telephones (when you have one line)

1Insert a dual-jack extension cord or adapter into the line 1 (bottom) jack of the

SOMAport.

2Insert the free end of one telephone cable into one of the jacks on the adapter.

3Insert the free end of the second telephone cable into the other jack on the

adapter.



To test your SOMAport telephone service

Pick up the receiver and listen for dial tone.

If you hear a standard dial tone, the SOMAport is connected to your service

provider’s network. You may have to activate full service if your service provider has

not done so already. See "Activating Service" on page 42.

If you hear a series of tones, the SOMAport is still starting. Hang up, and listen again

in a few minutes.

If you hear silence, see "Finding Causes of Telephone Problems" on page 50.

INSTALLING THE SOMAPORT

ACTIVATING SERVICE

After the SOMAport powers on, it will be in one of two service modes:

Restricted access: Your SOMAport remains in this mode

until your account is activated by your service provider. You

can use the SOMAport only to contact your service provider

to activate full service, either by telephone or through the

service provider’s Web site. You cannot receive telephone

calls in this mode, although you can place a call to an

emergency service (for example, 911 in North America).

Full-service access: You can browse any site on the

Internet, receive telephone calls, and place calls to any

telephone number.



To activate full service

1Restart your computer while it is connected to the powered-on SOMAport.

2Launch a Web browser.

3Direct your browser to a known valid Internet address

(such as www.google.com).

If the page opens, full service has already been activated and you can begin

using your SOMAport for Internet service.

If you are redirected to your service provider’s Web page, complete the sign-

up procedure on the Web site to activate full service.

If you can not open any Web pages at all, see "Finding Causes of Computer

Problems" on page 48.

NOTE: If you subscribe only to telephone service, activate full service by

calling your service provider’s assistance center.

This chapter explains how to install the SOMAport as an Internet gateway for a

local area network. Follow the procedures in this chapter if you want to connect

multiple computers.

Contents

Overview ............................................................................................. 44

Using an Ethernet Hub ........................................................................ 45

Using an Internet Router ...................................................................... 46

ONNECTING

ULTIPLE

OMPUTERS

CONNECTING MULTIPLE COMPUTERS

OVERVIEW

A hub, switch, or router is required in order to share the Internet

connection with multiple computers. The SOMAport functions as a

DHCP server (it automatically assigns IP addresses to devices attached

to it) and will work with most consumer home network devices.

The connection procedure differs slightly depending on the type of your

home network device.

When using a hub or switch, see "Using an Ethernet Hub" on page 45.

When using an Internet router see "Using an Internet Router"

on page 46.

CONNECTING MULTIPLE COMPUTERS

USING AN ETHERNET HUB

An Ethernet hub or switch (referred to generically in this section as a

"hub") can be used to have multiple computers share an Internet

connection from a single SOMAport.

NOTE: Each computer connected to the hub requires an IP address

assigned to it by your service provider. Contact your service provider for

information about provisioning an account that can use several IP

addresses.



To use an Ethernet hub with the SOMAport

1Choose a location and power on the SOMAport, as described in chapter

"Connecting the Power Supply and Powering on the SOMAport” on page 32.

2Wait for the SOMAport to find a base station.

3Connect the SOMAport to the hub:

iInsert one end of a straight-through Ethernet cable into the Ethernet port on

the back of the SOMAport.

ii Insert the other end of the cable into an uplink port (sometimes labeled as a

WAN or Internet port) on the hub.

NOTE: If the hub does not have an uplink port, you may connect to the

SOMAport using an Ethernet port (which may be labeled as a switched,

LAN, or numbered port) on the hub. However, you must obtain and use a

crossover Ethernet cable (not shipped with the SOMAport) to make this

connection.

4Power on the hub.

5Connect each computer to an Ethernet port on the hub.

6Reboot each computer.

CONNECTING MULTIPLE COMPUTERS

USING AN INTERNET ROUTER

An Internet router, supporting either Ethernet or WiFi (802.11)

connections, can be used to have multiple computers share an Internet

connection from a single SOMAport.



To use an Internet router with the SOMAport

1Choose a location and power on the SOMAport, as described in chapter

"Connecting the Power Supply and Powering on the SOMAport” on page 32.

2Wait for the SOMAport to find a base station.

3Power on the router.

4If necessary, configure the router to use DHCP when obtaining an external IP

address. See the documentation for your router for specific configuration

Information.

5Connect the SOMAport to the router:

iInsert one end of a straight-through Ethernet cable into the Ethernet port on

the SOMAport.

ii Insert the other end of the cable into an uplink port (sometimes labeled as a

WAN or Internet port) on the router.

6Connect each computer to the Internet router. See the documentation for your

router for information.

This chapter describes the problems the SOMAport may exhibit, the possible

causes of those problems, and the actions you should take to fix them.

Contents

Finding Causes of Computer Problems ............................................... 48

Finding Causes of Telephone Problems ............................................... 50

The Signal is Weak .............................................................................. 52

There is a Fault Condition .................................................................... 54

The SOMAport is Not Receiving Power ............................................... 55

There is a Problem with the Ethernet or USB Cabling .......................... 56

There is a Problem with the USB Port Settings .................................... 58

The Computer Uses an Old Dial-up Connections ................................ 59

Internet Explorer LAN Settings are Incorrect ........................................ 61

Ethernet Network Settings are Incorrect .............................................. 62

IP Address Needs to be Renewed ....................................................... 72

TROUBLESHOOTING

FINDING CAUSES OF COMPUTER PROBLEMS

Look up the problem you are experiencing and follow the suggested

actions. If the recommended actions do not fix the problem, contact

your service provider.

Problem Possible causes Action

You cannot

connect to the

Internet

Network settings for an

Ethernet connection are

incorrect.

See "Ethernet Network settings

are Incorrect" on page 62.

Signal has been dropped. Unplug the SOMAport and plug

it back in again.

The SOMAport is not

receiving power. See "The SOMAport is Not

Receiving Power" on page 55.

The SOMAport experienced

a fault condition during

startup.

See "There is a Fault Condition"

on page 54.

No connection between the

computer and the

SOMAport.

See "There is a Problem with

the Ethernet Cabling" on page

56.

You are using Internet

Explorer and the LAN

settings are not properly

configured.

See "Internet Explorer LAN

Settings are Incorrect" on page

61.

Signal is weak. See "The Signal is Weak" on

page 52

TROUBLESHOOTING

It takes a long

time to open a

Web page

Internet congestion. Try again.

Signal is weak. See "The Signal is Weak" on

page 52.

Cable connecting the

computer to the SOMAport

is damaged.

Replace the cable.

It takes a long

time to open a

Web page

Your Ethernet interface is in

full-duplex mode.

(This applies only if your

SOMAport is directly

connected to the Ethernet

port on your computer,

rather than through a hub.)

Use the appropriate system

control to change the duplex

setting of your Ethernet port to

half-duplex. Refer to the

documentation for your

operating system.

Making a

wireless

Internet

connection is

prevented by

old dial-up

default

Computer is set up to

connect to the Internet via

dial-up by default.

See "The Computer Uses an

Old Dial-UP Connection" on

page 59.

You cannot

send Email SMTP server associated

with your existing email

account is not accessible.

Use a Web account, such as

Yahoo, for sending and

receiving messages.

Problem Possible causes Action

TROUBLESHOOTING

FINDING CAUSES OF TELEPHONE PROBLEMS

Look up the problem you are experiencing and follow the suggested

actions. If the recommended actions do not fix the problem, call your

service provider.

Problem Possible causes Action

Irregular dial

tone If you hear a series of tones

(not a regular dial tone)

before you attempt a call,

the SOMAport has not yet

acquired a signal.

Wait a few minutes and try

again.

TROUBLESHOOTING

No dial tone If you hear a "fast busy"

tone after you attempt to

dial a number, you have not

yet acquired a signal.

Activate full service as

described in "Activating

Service" on page 42.

If your telephone is

connected to line 2 and you

hear silence before dialing a

call, you are in restricted

mode.

Activate full service as

described in "Activate Service"

on page 42.

Cable connections are not

secure. Make sure the telephone cable

is securely connected to the

SOMAport and the telephone.

Telephone cable is inserted

into the SOMAport’s

Ethernet port

Make sure that the telephone is

connected to a telephone jack.

Telephone is broken. Try a telephone that is known

to work. If you were using a

cordless telephone, try using a

corded one.

SOMAport experienced a

fault condition during

startup.

See "There is a Fault Condition"

on page 54.

SOMAport is not receiving

power. See "The SOMAport is not

Receiving Power" on page 55.

No dial tone Signal is weak. See "The Signal is Weak" on

page 52.

Voice quality is

poor Signal is weak. See "The Signal is Weak" on

page 52.

Telephone is broken. Try a telephone that is known

to work. If you were using a

cordless telephone, try using a

corded one.

Calls are

dropped Signal is weak. See "The Signal is Weak" on

page 52.

Problem Possible causes Action

TROUBLESHOOTING

THE SIGNAL IS WEAK

The signal to your SOMAport may be weak if you are having any of the

following problems:

Telephone voice quality is poor or calls are dropped.

It takes a long time to open a Web page.

You cannot browse the Internet at all.



To improve reception quality

If you are experiencing an outgoing performance problem, try the following steps:

1Make sure you have located the SOMAport according to the guidelines listed in

“Choose the Best Location” on page 31.

2See if a nearby appliance is disrupting the signal. Do the following for each

appliance, testing one appliance at a time:

iTurn off the appliance.

ii While the appliance is off, check if the network performance improves.

If there is an improvement, reposition either the appliance or the

SOMAport so that they are further apart.

If there is no improvement, turn the appliance back on and try another

appliance.

3If you cannot improve reception in the SOMAport’s current location, try moving it

to another location that meets the guideline on page 31.

TROUBLESHOOTING

Persistent Reception Difficulties

Reception can be temporarily affected by severe weather conditions

such as heavy storms, ice, or strong winds. Problems may persist in

the absence of these conditions if:

There are obstructions – tall buildings, trees, or mountains

– between your SOMAport and the nearest

communications tower.

Your SOMAport is located at the outer limit of the

coverage area.

Contact your service provider if you experience persistent signal

reception difficulties.

TROUBLESHOOTING

THERE IS A FAULT CONDITION

This section describes how to restart the SOMAport. If the status light

is red, the SOMAport has detected a fault. In this situation, restart the

SOMAport. Also, if you cannot solve a problem with any of the

procedures above, try restarting.



To restart SOMAport

1Unplug the SOMAport from the wall power outlet and leave it off for at least 10

seconds.

2Plug the SOMAport back in.

Wait until the status light on the front panel is green, which indicates that the

SOMAport is receiving a radio signal.

If the problem is not solved, please call your service provider.

TROUBLESHOOTING

THE SOMAPORT IS NOT RECEIVING POWER

If the light on the power supply and the status light on the SOMAport

are off, the SOMAport is not receiving power. Try each of the actions in

the following procedure until you locate the source of the problem.



To check the power

1Make sure the power cord which connects the power supply to the wall outlet is

securely connected to the power supply and the wall outlet.

2Make sure the power cord which connects the power supply to the SOMAport is

securely connected to the power jack on the back of the SOMAport.

3Make sure the wall receptacle is working by plugging in an appliance which you

know works.

4Check the circuit breaker.

5If you cannot find the source of the problem, call your service provider.

TROUBLESHOOTING

THERE IS A PROBLEM WITH

THE ETHERNET OR USB CABLING

If there is a problem with the physical connection between the

SOMAport and your computer or hub, you will not be able to browse

the Internet.

Ethernet connection

There are two lights on the Ethernet port that indicate the status of the

Ethernet connection: link (green), and data transmit (amber).

If the link light is off, the connection between the SOMAport and the

Ethernet device is not working or does not exist.

The data transmit light flashes when data is being transmitted across

the link. It is normal for this light to be off much of the time.



To check Ethernet cabling

1Make sure the cable connectors are firmly inserted in the appropriate Ethernet

ports on the SOMAport and computer or hub.

2Make sure you are using the correct type of cable:

3Make sure the length of the cable does not exceed 50 meters (167 feet).

4If none of the previous steps solves the problem, replace the cable.

NOTE: You can replace the cable while the SOMAport is on.

Configuration Cable Type Provided

Ethernet port of a computer Straight-through Yes

Uplink port of a hub Straight-through Yes

Ethernet port of a hub Crossover No

TROUBLESHOOTING

USB connection

There is no link light on the USB port. If you are using USB to connect

your computer to the SOMAport and you suspect there is a problem

with the physical connection, check the USB cabling.



To check USB cabling

1Make sure the cable connectors are firmly inserted in the appropriate USB ports

on the SOMAport and the computer or hub.

2Make sure the length of the cable does not exceed 5 meters (15 feet).

3If you are using a USB extension cable, check to see if it is faulty by removing the

USB extension and using a single USB cable between the SOMAport and the

computer.

You may have to reposition the SOMAport to do this.

4Replace the USB cable.

You can replace the cable while the SOMAport is on.

TROUBLESHOOTING

THERE IS A PROBLEM WITH

THE USB PORT SETTINGS

If you are having problems getting the USB connection to work, ensure

that your computer’s USB port is enabled and properly set up.



To check your PC’s USB port settings

1Open the Control Panel:

In Windows 98 and 2000 and ME, choose Start → Settings

→ Control Panel.

In Windows XP, choose Start → Control Panel.

2Double-click the System icon.

3Open the Device Manager:

In Windows 98 and ME, click the Device Manager tab.

In Windows 2000 or XP, click the Hardware tab and then click the Device

Manager button.

4Display devices by type:

In Windows 95 and 98 and ME, make sure the View devices by type radio

button is enabled.

In Windows 2000 and XP, select View → Devices by type.

5Click the plus (+) icon next the Universal Serial Bus controller option. If the

following drives are listed, USB is enabled and you can use the USB port:

USB Host Controller

USB Root Hub

If these drives are not listed, there are two possible reasons:

You have a USB Host Controller installed in your PC, but the USB port is not

enabled. See your computer’s documentation for instructions on how to run

your computer’s BIOS Setup program to enable the USB port.

You do not have a valid USB Host Controller installed in your PC. You cannot

use USB until you install a valid USB Host Controller.

TROUBLESHOOTING

THE COMPUTER USES

AN OLD DIAL-UP CONNECTIONS

If you have switched from a dial-up Internet service when you

subscribed to wireless SOMAport Internet service, you may still be

prompted to connect to the Internet using the old dial-up connection. If

this is the case, follow this procedure to ensure that your dial-up

connection is not automatically activated whenever you attempt the

Internet connection.



To disable the automatic dial-up connection in Windows

1Open the Control Panel.

In Windows XP – Choose Start → Control Panel.

In all other versions of Windows – Choose Start → Settings

→ Control Panel.

2Double-click the Internet Options icon.

The Internet Properties window opens.

3Click the Connections tab.

4Enable the Never dial a connection checkbox.

5Click OK.

NOTE: If you are still unable to display a Web page, check your browser to

make sure it is in online mode.



To disable the automatic dial-up connection in Mac OS 8 and 9

1Click the Apple icon and choose Control Panels.

2Click Remote Access.

3Click Options.

4Click the Protocol tab.

TROUBLESHOOTING

5Make sure the Connect automatically when starting TCP/IP applications

box is disabled.

6Click OK.

7Choose File → Quit.

8Click Save when prompted to save the current configuration.



To disable the automatic dial-up connection in Mac OS X

1Click the Apple icon and choose System Preferences.

2Click the Network icon.

3Click Show.

4Select Network Port Configurations from the pull-down list.

5Disable the On checkbox for the dial-up modem.

6Click Apply Now.

TROUBLESHOOTING

INTERNET EXPLORER LAN SETTINGS

ARE INCORRECT

If you are using Internet Explorer as your Web browser, make sure it is

configured to automatically detect LAN settings. If this default setting

has been disabled, you will not be able to connect to the Internet.



To check Internet Explorer settings

1Open Internet Explorer.

2Choose Tools → Internet Options.

The Internet Options window opens.

3Click the Connections tab.

4Click LAN Settings.

The Local Area Network (LAN) Settings window opens.

5Make sure the Automatically detect settings checkbox is enabled.

6Click OK.

7Click OK on the Internet Options window.

8Close Internet Explorer.

TROUBLESHOOTING

ETHERNET NETWORK SETTINGS

ARE INCORRECT

If you could not establish an Internet connection after connecting your

computer to the SOMAport via Ethernet, but your physical connection

seems to be intact, your computer’s Ethernet network settings may

need to be changed.

Use the procedure in this section appropriate to your operating system

to reconfigure Ethernet network settings. You may be prompted to

insert the installation CD for your operating system, and you may need

to reboot your computer after changing the settings before you can

successfully connect to the Internet.



To change network settings in Windows 95

1Choose Start → Settings → Control Panel.

2Double-click the Network icon.

The Network window opens to the Configuration tab.

3Select TCP/IP.

If multiple TCP/IP connections are listed, select the one that contains

"Ethernet", "NIC", or "10/100 MB" in its name, go to step 5.

If TCP/IP is not listed, go to step 4.

4Install TCP/IP:

iClick Add.

The Select Network Component Type window opens.

ii Select Protocol from the list.

iii Click Add.

The Select Network Protocol window opens.

iv Select Microsoft from the Manufactures list.

vSelect TCP/IP from the Network Protocols list.

vi Click OK.

TROUBLESHOOTING

vii Insert the Windows 95 CD or reboot the computer if prompted to do so.

viii If the PC reboots, repeat steps 1 to 3, then go to step 5.

5Check the TCP/IP properties:

iClick Properties.

The TCP/IP Properties window opens to the IP Address tab.

ii Make sure the Obtain an IP address automatically radio button

is enabled.

iii Click the DNS Configuration tab.

iv Enable the Disable DNS radio button.

vClick OK on the TCP/IP Properties window.

vi Click OK on the Network window.

vii Restart the computer if prompted to do so.

6Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

If your browser automatically opens to your service provider’s Web site,

activate full service by following the sign-up procedure that is provided on the

Web site.

If your browser does not automatically open to your service provider’s Web

site, go to step 7.

7Enter a valid Internet address (such as www.google.com) in the Address field.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up

connection, see "The Computer Uses an Old Dial-Up Connection" on page

59.

If you do not get an Internet connection, see "Finding Causes of Computer

Problems" on page 48.

TROUBLESHOOTING



To change network settings in Window 98 and ME

1Choose Start → Settings → Control Panel.

2Click the Network icon.

The Network window opens to the Configuration tab.

3Select TCP/IP.

If multiple TCP/IP connections are listed, select the one that contains

"Ethernet", "NIC", or "10/100 MB" in its name, go to step 4.

If TCP/IP is not listed, install it:

iClick Add.

The Select Network Component Type window opens.

ii Select Protocol from the list.

iii Click Add.

The Select Network Protocol window opens.

iv Select Microsoft from the Manufacturers list.

vSelect TCP/IP from the Network Protocols list.

vi Click OK.

vii Insert the Windows 98 or ME CD or reboot the computer if prompted to do

so.

viii If the PC reboots, repeat steps 1 to 3.

4Check TCP/IP properties:

iClick Properties with the correct TCP/IP connection selected.

The TCP/IP Properties window opens to the IP Address tab.

ii Make sure the Obtain an IP address automatically radio button

is enabled.

iii Click the DNS Configuration tab.

iv Make sure the Disable DNS radio button is enabled.

vClick OK on the TCP/IP Properties window.

vi Click OK on the Network window.

vii Restart the computer if prompted to do so.

5Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

TROUBLESHOOTING

If your browser automatically opens to your service provider’s Web site, full

service has already been activated and you can begin using your SOMAport

for Internet service.

If your browser does not automatically open to your service provider’s Web

site, go to step 6.

6Enter a valid Internet address (such as www.google.com) in the Address field

and press Enter.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If your computer attempts an Internet connection using an old dial-up

connection, see "The Computer Uses an Old Dial-Up Connection" on page

59.

If you do not establish an Internet connection, see "Finding Causes of

Computer Problems" on page 48.

TROUBLESHOOTING



To change network settings in Windows 2000

1Right-click the My Network Places icon and choose Properties from the pull-

down menu.

The Network and Dial-up Connections window opens.

2Select the Local Area Connection icon.

If there are multiple local area connections, read the device name beside

each icon and double-click the one that is associated with the Ethernet card.

If there is no icon, the Ethernet card has not been properly installed. Install

the Ethernet card by following the manufacturer’s instructions, then return to

this procedure.

The Local Area Connection Status window opens.

3Click Properties.

The Local Area Connection Properties window opens.

4Select Internet Protocol (TCP/IP).

If Internet Protocol (TCP/IP) is not listed, install it as follows:

iClick Install.

The Select Network Component Type window opens.

ii Select Protocol from the list.

iii Click Add.

The Select Network Protocol window opens.

iv Select Internet Protocol (TCP/IP).

vClick OK.

vi Insert the Windows 2000 CD or reboot the computer if prompted to do so.

vii If the PC reboots, repeat steps 1 to 4.

5Check TCP/IP properties:

iClick Properties.

ii The Internet Protocol (TCP/IP) Properties window opens to the General tab.

iii Make sure the Obtain an IP address automatically radio button

is enabled.

iv Make sure the Obtain DNS server address automatically radio button

is enabled.

TROUBLESHOOTING

vClick OK on the Internet Protocol (TCP/IP) Properties window.

vi Click OK on the Local Area Connection Properties window.

vii Click Close on the Local Area Connection Status window.

viii Restart the computer if prompted to do so.

6Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

If your browser automatically opens to your service provider’s Web site, full

service has already been activated and you can begin using your SOMAport

for Internet service.

If your browser does not automatically open to your service provider’s Web

site, go to step 7.

7Enter a valid Internet address (such as www.google.com) in the Address field

and press Enter.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If your computer attempts to connect to the Internet using an old dial-up

connection, see "The Computer Uses an Old Dial-Up Connection" on page

59.

If you do not get an Internet connection, see "Finding Causes of Computer

Problems" on page 48.

TROUBLESHOOTING



To change network settings in Windows XP

1Choose Start → Settings → Network Connections.

The Network Connections window opens.

2Select the Local Area Connection icon.

If there are one or more Local Area Connection icons, double-click the Local

Area Connection icon that is associated with the Ethernet card.

If there is no icon, the Ethernet card has not been properly installed. Install

the Ethernet card by following the manufacturer’s instructions, then return to

this procedure.

The Local Area Connection Status window opens.

3Click Properties.

The Local Area Connection Properties window opens.

4Select Internet Protocol (TCP/IP).

If Internet Protocol (TCP/IP) is not listed, install it as follows:

iClick Install.

The Select Network Component Type window opens.

ii Select Protocol from the list.

iii Click Add.

The Select Network Protocol window opens.

iv Select Internet Protocol (TCP/IP).

vClick OK.

vi Insert the Windows XP CD or reboot the computer if prompted to do so.

vii Once TCP/IP has been installed, repeat steps 1 to 4.

5Check TCP/IP properties:

iClick Properties.

The Internet Protocol (TCP/IP) Properties window opens to the General tab.

ii Make sure the Obtain an IP address automatically radio button

is enabled.

iii Make sure the Obtain DNS server address automatically radio button

is enabled.

iv Click OK on the Internet Protocol (TCP/IP) Properties window.

TROUBLESHOOTING

vClick OK on the Local Area Connection Properties window.

vi Click Close on the Local Area Connection Status window.

vii Restart the computer if prompted to do so.

6Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

If your browser automatically opens to your service provider’s Web site, full

service has been activated.

If your browser does not automatically open to your service provider’s Web

site, go to step 6.

7Enter a valid Internet address (such as www.google.com) in the Address field

and press Enter.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If your computer attempts an Internet connection using an old dial-up

connection, see "The Computer Uses an Old Dial-Up Connection" on page

59.

If you do not get an Internet connection, see "Finding Causes of Computer

Problems" on page 48.

TROUBLESHOOTING



To change network settings in Mac OS 8 and 9

NOTE: Your computer must have an Ethernet card and Open Transport

networking software to connect to the Internet.

1Click the Apple icon and choose Control Panels > TCP/IP.

The TCP/IP window opens.

2Select Ethernet from the Connect via pop-up menu.

3Select Using DHCP Server from the Configure pop-up menu.

4Close the TCP/IP control panel.

If you made any changes, save them when prompted.

5Restart your computer.

6Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

If your browser automatically opens to your service provider’s Web site, full

service has already been activated.

If your browser does not automatically open to your service provider’s Web

site, go to step 7.

7Enter a valid Internet address (such as www. google.com) in the Address field

and press enter.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If you do not establish an Internet connection, see "Finding Causes of

Computer Problems" on page 48.

TROUBLESHOOTING



To change network settings in Mac OS X

1Click the Apple icon and choose System Preferences.

2Choose View → Network.

3Choose Built-in Ethernet from the Show pop-up menu.

4Click the TCP/IP tab, if necessary.

5Choose Using DHCP from the Configure pop-up menu.

6Click Apply Now.

7Restart your computer.

8Check your Internet connection by launching a Web browser on the computer

connected to the SOMAport.

If your browser automatically opens to your service provider’s Web site, full

service has already been activated.

If your browser does not automatically open to your service provider’s Web

site, go to step 6.

9Enter a valid Internet address (such as www.google.com) in the Address field

and press Enter.

If the Web page opens, full service has already been activated and you can

begin using your SOMAport for Internet service.

If your service provider’s Web page opens, activate full service by following

the sign-up procedure that is provided on the Web site.

If you do not establish an Internet connection, see "Finding Causes of

Computer Problems" on page 48.

TROUBLESHOOTING

IP ADDRESS NEEDS TO BE RENEWED

If you cannot connect to the Internet even after you have checked all

cabling and network settings and have rebooted the computer, follow

the appropriate procedure in this section to manually obtain a new IP

address.



To obtain a new IP address (Windows 95 only)

1Choose Start → Run.

2Enter winipcfg in the Open field and click OK.

The IP Configuration window opens.

3Select the network interface that has a default gateway of 192.168.1.1 from the

pull-down list.

4Click Release All.

5Force your computer to obtain a new IP address by clicking Renew All.

Wait until the fields in the IP Configuration window have values in them or an error

message appears. If you close this program before it has completed its task, you

will have to reboot your computer before you can use your Internet service.

6Close the IP Configuration window.

TROUBLESHOOTING



To obtain a new IP address (all other versions of Windows)

1Open a command window using one of the following methods:

In Windows 2000 or XP, choose

Start → Programs → Accessories → Command Prompt.

In Windows 98 or ME, choose Start → Programs → MS-DOS Prompt.

The command window opens.

2Force your computer to obtain a new IP address by typing the appropriate

command from the following table:

The Windows IP configuration is displayed.

3Look for the output section related to the network interface for the SOMAport.

Example:

Ethernet adapter:

IP address............. : 65.94.64.233

Subnet Mask............ : 255.255.255.0

Default Gateway........ : 192.168.1.1

4Close the MS-DOS Prompt or Command Prompt window.

Operating System Command

Windows 98 or ME ipconfig /renew_all ↵

Windows 2000 or XP ipconfig /renew ↵

TROUBLESHOOTING

Release SOMAport 400

Internal antenna Type: internal passive-steered array antenna

Internal antenna gain: 3.0 dBi

Receiver noise figure: 6.0 dB

Transmitted EIRP: 30 dBm

RF output power: 27 dBm

Device ports and

Interfaces Ethernet: 100BASE-T (RJ-45)

USB: USB 1.1 (optional)

Telephone: Telephone terminal interface (RJ-11 jacks) (2)

AC Adapter: Coaxial DC Power Jack, 12V/30W

Lights Status, Network

Power

Requirements Power Supply:

Type: U.S./International 100/240V AC-DC external power supply

Cable: Power cord with non-wall-mounted AC-to-DC transformer

Environmental

Specifications Temperature:

Operating: 5°C to 40°C (+46°F to +104°F)

Storage: –20 °C to 60 °C (–4°F to 140°F)

Humidity:

Operating: 20% to 95%, non-condensing

Storage: 5% to 95%, non-condensing

Packaging Dimensions

Height: 172 mm (6.8 inches)

Width: 150 mm (5.9 inches)

Depth: 82 mm (3.2 inches)

Weight: 1.0 kg (2.2 pounds)

Volume: 2100 cc

Regulatory

Certifications Radio/EMC

ETSI EN 301 753

ETSI EN 301 489-1

ETSI EN 301 489-4

ETSI EN 300 386

EN 55022:1998+A1:2000+A2:2003 (Class B)

FCC Part 15B, Part 24 (PCS only), Part 27 (700MHz and WCS only)

Safety

MET (Complies with UL 60950-1, CSA C22.2 No. 60950-1)

IEC/EN60950-1

SPECIFICATIONS

activating service .................................42

antenna .................................................75

cables

crossover ......................................34

Ethernet ........................................34

callsare dropped ...........................51, 52

computer equipment

connecting to a SOMAport

using the Ethernet port

.....................26, 34, 45

connecting

an Ethernet hub ...........................45

computer equipment

using the Ethernet port

.....................26, 34, 45

multiple computers ...............43, 46

telephones ...................................40

connecting telephones .......................37

dial tone

no ..................................................41

dial-up connection ..............................59

Ethernet

cables ...........................................34

network settings

Mac OS 8 and 9 ..................70

Mac OS X .............................71

Windows 2000 ....................66

Windows 95 .........................62

Windows 98 or ME .............64

Windows XP ........................68

port ...............................................34

fault conditions ....................................54

full service

activating ................................41, 63

hub. See Ethernet and LANs

Internet

access problems .........................49

cannot connect to .......................72

disabling dial-up connection ......59

Internet Explorer

LAN settings are incorrect .........61

IP address

obtaining automatically

Windows 2000 ....................73

INDEX

Windows 95 .........................72

Windows 98 and ME ..........73

Windows XP ........................73

jacks. See telephone jacks and power

jack

LANs

Internet Explorer settings incorrect

.........................................61

Mac OS

dial-up connection ......................59

network settings ....................70, 71

network settings

changing

Mac OS 8 and 9 ..................70

Mac OS X .............................71

Windows 2000 ....................66

Windows 95 .........................62

Windows 98 and ME ..........64

Windows XP ........................68

performance .........................................14

ports

Ethernet ........................................26

power jack ......................................32, 55

power requirements ............................75

power supply

check ............................................55

connecting ...................................32

powering on the SOMAport ...............32

problems

Internet connection .....................49

reception quality ..................................52

restart

computer ..............63, 64, 67, 69, 71

SOMAport ....................................54

restricted access .................................42

safety instructions ...............................11

separation distance .............................27

service modes .....................................42

service providers ...............22, 27, 32, 37

services

activating ......................................42

servicing ...............................................14

settings

Internet Explorer ..........................61

signals

reception ......................................52

strength ........................................52

INDEX

SOMAport

performance problems ...............52

restarting ......................................54

SOMAports

connecting Ethernet hubs ..........45

maintenance and servicing ........14

powering on .................................32

signal strength .............................52

telephone

poor voice quality ........................51

telephone calls

dropped ........................................51

telephone jacks ...................................26

test telephone service ........................41

two-line telephones .......................39, 40

voice quality ...................................51, 52

warnings ...............................................11

Web pages ...........................................42

Window 98

network settings ..........................64

Windows 2000

network settings ..........................66

Windows 95

network settings ..........................62

Windows XP

network settings ..........................68

wireless service provider ....................22

INDEX

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