Sanyo Electric Co SUP-S750 Mobile phone with GSM/GPRS functionality User Manual Sanyo S750 D6

Sanyo Electric Co Ltd Mobile phone with GSM/GPRS functionality Sanyo S750 D6

Contents

Exhibit 8 User Manual

guideto using your Sanyo S750Note: The cover hasbeen sent separately
welcome3This guide will get you up and running with your Sanyo S750 in no time. Before using your phone, please remember to registerwith Orange. The getting started section of this guidewill take you through inserting your USIM Card and usingthe main features of your phone for the first time.The guide shows you more about specific applicationsand services, as well as how to use your phone’s moreadvanced features.the future’s bright, the future’s OrangeNote: The cover hasbeen sent separately
contents
getting started
After you registerOrange will update your USIM Card over the air with a text message. When you first turnon your phone you will see the USIM update message. You can leave it in your inbox untilyou are ready to delete it. Turn your phone off and on again for the update to take effect.See page 14 to learn how to turn your phone on and off. And lastlyWhen you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and conditions set out in the reference section of this guide. You maywant to take time to read and consider them before you register.1Find the IMEI number under the battery of your Sanyo S750. You may need the numberin the future if your handset is lost or stolen. 2Find the USIM Card number on the back of your USIM Card.3If you are already with Orange when you register, you will be asked for your Orangepassword. If you are new to Orange you should have a new password ready.4Contact Orange Customer services to register. If you are already with Orange and wishto register an upgraded phone, call 0800 079 0027. If you are new to Orange and willbe paying monthly call 07973 100 980. If you are new to Orange with pay as you gocall 0800 079 0006. If you are a Business Solutions customer please call 07973 100158 to register or upgrade your phone.10 11register with Orangeregister with OrangeSIM/USIM Card
121Insert your USIM Card by sliding it into the card slot until itclicks into place. Make sure that the gold contacts areface down.2Ensure that the gold contacts on the battery are meetingthe gold contacts on the phone. Slide the battery onto thecontact points and press it down until it clicks into place.13insert your USIM CardCharge the phone until the orange light goes out the first time you use the phone foroptimum performance. Subsequent charges should be for approximately four hours if thebattery is completely flat. You can make calls while charging as long as you have registeredwith Orange, although this may increase the time needed to fully charge your battery.1Firmly insert the charger into the connection terminal on the bottom of your phone.2Plug the charger into a mains socket. The charge indicator on the top of your phonewill light red while the phone is charging.3To remove the charger, press the release buttonson each side of it and pull it from the phone.Note: Rechargeable batteries have a limited lifespanand Orange recommends that you purchase a newone every year. Call the Orange accessories hotlineon 0500 178 178 for more details.plug in and charge
1514rear camera lensantennacharger socket/USB terminaloutside your Sanyo S750MenuCamera10:10outside your Sanyo S750front camera lensnavigation padto move through your menuoptions and to access yourshortcutsvideo call keypower/end keypress and hold to switchyour phone on and offback/clear keypress to return to theprevious screen or, in theHome screen, press andhold to switch profiles onor offsoft keysthe functions of thesechange according towhat you are doingOK keyto select a functionOrange World keyheadset connectorcall key
1716Bluetooth®Bluetooth®is activesee page 90 formore information3GThis icon shows whenyou are in 3G coverageLeft soft key function This opens yourcamera/video camerayour Home screenSD Card slotinfrared portoutside your Sanyo S750Menu10:10CameraSignal strengthThe more bars visible,the stronger the signalClockPreset to display 24-hourformat
Menu10:10Camera1918your Home screenInfraredInfrared is active. See page93 for more informationHome screenshortcut iconsShortcut to the features youuse most on your phoneyour Home screenBattery strengthRight soft key functionThis opens your main menuMenuCamera10:10Your Home screen providesshortcuts to certain featuresavailable on your phone. Thismeans you can enjoy fast andeasy access to the functionsyou use most frequently.From the Home screen:Press the navigation pad up and down to access thedifferent shortcut menus. Press to the left or right toaccess the contacts list. Press once to start thecamera, press again to start the video. Press Menu to access the following options:■Games■Camera■Organiser■Orange World■Address Book■Messaging■Extras■Media Album■Settings.
21201To enter the menus, press Menu.2Use the navigation pad to move through the menus. 3To make a selection, press Select or OK. The soft keys control how you choose a function. On your display you will see what featurethe soft key controls, depending on what you are doing at the time. So, for example, fromthe Home screen the left soft key accesses your camera and the right soft key opens themain menu.From inside the menus, press to return to the previous screen, or press and toreturn to the Home screen.inside your Sanyo S750AntennaThe more bars shown, the strongerthe signal.Voice and data services availableVoice dialling and enhanced 3Gdata services availableBattery levelThe battery symbol appears in greenwhen the battery is fully charged.Call in progressVoice call in progressVideo call in progressAll calls are divertedLine 1 indicator(may not always appear)Line 2 indicatorYou have received a text/email/picture messageYou have received an AnswerPhone MessageAll signals are off, except the alarm and timerThe alarm clock has been set and is onInfrared communication is in progressBluetooth®is activatedA Java™ application is runningA write-protected SD card is inserted.symbols on your display
2322setting up your contactsbackup your SIM Card address bookMemory Mate is a new service which ensures the details you have stored on your SIM Cardfor all of your friends, colleagues and family are safely backed up. So, if the worst happens,they will still be available to you.For a low, one-off charge you can purchase a Memory Mate card from any Orange shopwhich will backup your SIM Card address book. Then, simply return to your Orange shopregularly to have any new information backed up at no additional cost. And, if you’re joining Orange from another network, Memory Mate can be used to transfer the contacts and text messages saved on your old SIM Card to your new Orange SIM Card,keeping your move totally hassle-free.For more information, visit your nearest Orange shop and one of our representatives will behappy to assist you. Note: You can also transfer your contacts list by synchronising your Sanyo S750 with your PC or by using a Bluetooth®connection to transfer contact details. See Chapter 6 for details.Below are the features of the main menu. To access this menu, simply press Menu. To accessan item, scroll to the one you want using the four-point navigation pad and press Select.GamesPlay games preset on yourphone.Orange WorldBrowse the internet and wapsites straight from your phone.ExtrasRecord voice memos, set thealarm clock or use the calculator.CameraTake photos and make videos tosend to your family and friends.Address BookOpen your contacts list.Media AlbumStore all your pictures, soundsand videos in one place.CalendarKeep track of your time and arecord of your most importantinformation.MessagingSend and receive text, photoand video messages as wellas emails.SettingsChange the way your phonebehaves to suit how you use it.inside your Sanyo S750
2524making a voice call1You don’t need to open an application to make a call. Simply enter the number(with full area code) using the keypad.2When the right number is displayed,press .3Press to finish the call.To call a number in your Address Book,press scroll to the person you would like to talk to and press .SaveSelect07123456780Connecting CallJohn Smithsetting up your contactsTo add a new contact:1Insert your new USIM Card into your new phone and switch the phone on.2From the Home screen, select Address Book, and press OK,then select New Contact and press OK.3Scroll through the fields, entering the contact’s details. Press OK to enter the information.4Press Save.Address BookContact[First Name]UnassignedSaveSelect SaveSelect Address BookPersonalisedOFFOFFOFFOFFOFFSaveSelect Address BookOtherNickname
2726make a video callWith video calling, you can see the personyou are talking to on your screen while youspeak to them.To make a video call:1Dial the number of the person you wantto call.2Press .3Press to end the call.SaveSelect07123456780Connecting CallJohn Smithlearn more... about video calls on page 281When you receive a call, your phone willring or vibrate, and you will see Incomingcall on the display.2To answer the call, press .3If you do not want to answer the call,press Divert. The caller will be diverted to your Orange Answer Phone. Pressto disconnect the incoming call.Press , or simply open the phone if Opento talk is activated.receive a voice callDivert Incoming CallJohn Smith
You can watch video clips or listen to audio clips through video/audio links on the OrangePortal, on the internet or from clips stored on your phone or SD Card. Clips can bewatched using the 3G media player already installed on the phone. To watch a video clip or listen to an audio clip:Accessing the Orange portal with the S750 enables you to select from available streamingaudio or video titles. You can listen to audio files or view video files without having todownload the entire file.1Select the desired streaming content. The content will begin to play once a streamingconnection has been established.2To adjust the volume, press the Up/Down navigation keys.3To play or pause a file, press Select then PL for play or PA for pause.Some clips can be stored on the device so that you can listen to or watch them at any time.2928download and stream video clipsreceive a video callWhen you receive a video call, your phonewill ring or vibrate and the display will showIncoming Video Call. Press to answer the call. Press to reject the call.RejectDivertIncoming Video CallJohn Smith
3130entering text on your phone1Press and hold *to switch betweenstandard and predictive text input mode2Press *to change to upper or lower casein T9 mode or standard text input mode.The upper/lower case indicator at thebottom left of the display (abc, Abcor ABC) indicates the case you arecurrently using. 3Press # to enter a space or press # twiceto start a new line. Press and hold # toget a symbol or emoticon.4Press to delete a character.download and stream video clipsTo access a stored clip:1To access stored clips, select Menu and Media Album.2Scroll to and select a folder.3Select the file you want to open and press OK.Note: Downloaded video clips can take up a lot of phone memory. If the phone memory becomes full you should delete old clips or transfer them to an SD Card before downloading new ones.OptionsSelectFirst NameJohn0/32
33set up your email account32To use standard text input mode: Repeatedly press a key the relevant number of times to get the letter that you need. So,for example, you will need to press the 4 key once for a G and the 7 key four times for anS. To insert a number, press and hold the number key.To use predictive text mode – T9:To enter text using predictive input you only need to press the key for a letter once. So, forexample, to write the word orange you would press 6, 7, 2, 6, 4 and 3. You will see thatthe word does not appear on screen immediately – don’t worry, that’s how it works. When you have finished pressing all of the keys, the word should appear on screen. Press# to accept the word, or scroll through the alternative word options using the navigationpad. When the right word appears, press #. A space will automatically be added and youcan start to enter the next word.From time to time your phone will not recognise a word from a combination of keypresses. Press the downscroll key on the navigation pad before accepting the word todisplay a close approximation of the word. If the word is still not found in the predictive textdictionary, press Spell and spell the word using standard text input. Press Insert and thenew word will be added to your predictive text dictionary.entering text on your phone1Press Menu, select Messaging andpress OK.2Scroll to Message Settingsand OK.3Scroll to Advanced and press OK.4Scroll to Email and press OK.5Scroll to Account and press OK. 6Select Email address and press OK. 7Enter your Email address and press OK.8Scroll to POP3 server and press OK.9Select Login and press OK.10 Enter the POP3 Server Address, Port Number, POP3 Account Name,Password and press Save.11 Press , select SMTP Server and press OK.12 Select Login and press OK.13 Enter the SMTP Server Address, Port Number, SMTP Account Name,Password and press Save. Yoursettings are now complete.Note: If you do not know all the requiredinformation, contact your email serviceprovider.- 2 -OptionsSelectAccountEmail AddressPOP3 ServerSMTP Server
OptionsEditDraft 5BHello1Slide the phone open and press Camera.2Aim the lens at the object using thedisplay as a viewfinder.3Press OK to take the picture.35take photoslearn more... about using your camera on page 711From the Home screen, selectMessaging, then New Message.2Press Edit and write your message.Press OK.3Press Options, select Send and press OK.4Press OK and enter the recipient’s emailaddress in the TO: field and press OK.5Press Options, select Send As andpress OK.6Select Email and press OK.34send an emailOptionsView Finder(Full Screen)Video Rec.
1Press Camera, then wait for the camerato start.2Aim at the object using the display as a viewfinder. Press OK to start recording.3Press Stop to end and OK to save therecording.37shoot video clipslearn more... about using your video recorder on page 701When you have taken your photo, press Send.2Select Attach to Message and press OK.Your photo messaging screen will open.3Press OK twice, enter the contact’s phone number and press OK.Then select subject and press OK.4Write your text and press OK.5Press OK and enter the recipient’s phonenumber in the TO: field.6Press Options, select Send As and press OK.7Select Picture Message and press OK.36send a photo messagelearn more... about messaging on page 70OptionsSendView Finder(Full Screen)View FinderOptions 00:00:00/00:00:20Camera
1To begin to use the internet, press the Orange World key on the right-hand side of yourphone. Alternatively, select Orange World from your main menu.2A preset list of favourites, which allows you access to services such as Orange Newsand Orange software, will be displayed.3Select the page that you would like to view. Your phone will connect and the page willappear on your display.4Use the shortcuts for smooth navigation.Note: Orange cannot guarantee the quality of service experienced when browsing sitesother than Orange-approved sites. Any queries regarding the operation of these servicesshould be directed to the owner of the wap site or website in question.You can also use your Sanyo S750 as an external modem to give your laptop computeraccess to the internet. Connect your phone to a compatible computer via Bluetooth®, the infrared port or a data cable.39visit a websitelearn more... about using the internet on page 88When you have recorded a video clip, you can send it instantly as a video message.1When you have shot your video, press Send.2Select Attach to message and press OK. Your video messaging screen will open.3Press OK twice, enter the contact’s phone number and press OK.4Scroll to and select Subject, write your text and press OK.5Press Options, select Send and press OK.38send a video messageView FinderOptionsSend 00:00:00/00:00:05020805_1336‘00.3
Synchronising enables you to keep a copy of your contacts, appointments, tasks andnotes on your PC so should anything happen to your phone, you will not lose yourimportant data.To synchronise your devices you will need to install the software from the CD that camewith your phone. 1If the autorun feature on your PC is active, your CD will automatically run once insertedinto your computer. If not, you will need to manually launch the program. Install thesynchronisation software by following the on-screen prompts.2Connect your phone to a compatible PC via infrared, Bluetooth®or data cable andfollow the on-screen prompts to begin synchronisation.3Once you have set up your partnership you are ready to synchronise the devices.40synchronise with your PClearn more... about synchronisation on page 931make calls
■Image Priority Selects one of three image quality settings that is transmitted to the caller.■BrightnessIncreases or decreases brightness. ■White BalanceChanges the white balance.■BacklightDims or brightens the backlight.■Flicker-freeReduces video flickering.■Switch cameraSwitch between the front and rearcamera.■Send VideoSend one of the videos stored on yourphone to the other caller.■Echo Party VoiceReject the video call by sending thecaller’s voice back to them with ablank image.■Hands-free ONTalk hands-free so you don’t have to hold the phone while you speak.Video calling tips:For a good quality video call, think about lighting.■try not to stand with a window directlybehind you, or you’ll just become a dark shadow■if possible, face the light during a video call.Remember that there will be a short delaybetween making a movement and theperson you’re calling seeing it. If you make(or film) lots of fast movements, it mightappear to be jerky at the other end.4342make callsmake a video callWith video calling, you can see the personyou are talking to on your screen while youspeak to them. To make a video call:1Dial the number of the person you want to call.2Press .3Press to end the call.Note: You can only make a video call tosomeone else who has a video-enabledphone. Video calls can only be made whilein 3G coverage. Orange Answer Phone isnot available for video calling.To accept an incoming video call, presswhen your phone rings.choose from a list of options whileon a video callDuring a video call you can adjust displaycharacteristics and change the imagewhich is shown. Press Options and choose from:■Swap ImagesChange the size and position of yourimage or the other caller’s image.■MuteDeactivate the microphone to speak to another person close by while stilllistening in on the phone conversation.■SettingsZoom - zooms in or out.make calls
4544redialling a numberIf you call someone and get disconnectedor forget to tell them something, you cancall them straight back by redialling the last dialled number.To redial the phone number last calledfrom the Home Screen, press , selectthe phone number or name and press .To redial other numbers previouslydialled: 1Press .2Scroll through the phone numbers using the navigation pad.3Press to dial your selected number.take two different calls at the same timenot available to pay as you go customersWhen you are on a call, answer a second callwithout ending the first using Call Waiting.To activate Call Waiting:1Press Menu then scroll to and selectSettings.2Select ....... and then Call Waiting. Then press Voice or Video Call.3Select ON and press OK.The sound of two beeps when you are on a call indicates that you have a secondincoming call.make callsmake a phone callTo make a call:1Dial the number (including full areacode) using the keypad.2Press .3While the call is active, press Options toopen your in-call menu. Choose from:■End Call■Hands-free ON/Hands-free OFF■Connect to Bluetooth®/CancelBluetooth®■Mute/unmute■Whisper■Echo Party Voice.4Press Hold to put the call on hold.5Press OK to select Address Book,Extras, Calendar or Settings.6Use the navigation pad to turn thevolume up or down.7Press to end the call.When you receive a call, your phone willring and Incoming Call is displayed in theHome screen.To answer the call, press or open thephone. (Open to Talk must be set from theSlide Activation menu in the Settings/Phonesettings menu.)To reject the call, press or shut thephone. (Close to end must be set to Onfrom the Slide Activation menu in theSettings/Phone settings menu.)To divert the call, press Divert and the call will be diverted to your Answer Phone.Press to turn the ringtone off.make calls
call back a missed numberTo call back a missed call: 1From the Home screen, press .2Scroll right using the navigation pad toopen your missed calls list.3Select the number you want to callback and press . The most recentmissed call will be at the top of the list.To clear the calls list:1From the Home screen, press .2Press Options and select either DeleteOnce, Delete Selected or Delete All andpress OK. conference callingnot available to pay as you go customersConference Calling is a great way to chatwith up to five other people while you’re out and about. To activate Conference Calling, callcustomer services on 150 from yourOrange phone or 07973 100 150 from any other phone. There is no charge but you may be askedfor a refundable deposit. You will receive a USIM update when the service has beenactivated. Turn your phone off and back on again. make calls4746make callsTo accept the new call while keeping the active call on hold, press .To reject the new call, press .To put an active call on hold, make a second call and then return to theoriginal call:1Place an active call on hold, bypressing Hold.2Enter the number that you want to call and press .3Press Swap to switch between the two calls.speak to someone privately duringa callSometimes you may need to saysomething to another person that you don’t want your caller to hear. In thesecases, you can mute your call and preserve your privacy.To mute your call, press Options, selectMute and press OK.To resume your conversation, pressOptions and select Unmute.
customer, please call 450 from your Orangephone. While your number is hidden youwill not be able to see the Caller id of anyincoming calls.Note: If you are abroad the availability of the services described in this sectiondepends on the network that you are using.make calls49To start a conference call:1Make a call in the usual way, then put it on hold by pressing Hold.2Enter the number of the next personyou want to call and press .3Once they have answered, pressOptions and scroll to Conference andpress OK.4To add more people to the conferencecall, press Hold and repeat steps 2, 3and 4.Note: If you are abroad, the availability ofthis service depends on the network youare using. You are charged your standardService Plan rate for each call you make.To talk to one conference memberprivately:1Once in the conference call, pressOptions, scroll to Private and press OK.2Select the person you want to talkprivately to and press OK.know who is calling you, or hideyour number when you make a callYour Caller id identifies you to a person youare calling and identifies a caller to you.To hide your number when calling anotherperson, simply dial 141 before the number.To hide your number permanently, callcustomer services on 150 from yourOrange phone or 07973 100 150 from anyother phone. If you are a pay as you gomake calls48
50manage yourcontacts2
careful not to delete or overwrite existingnumbers without first confirming. To add a new entry to your address book:1From the Home screen, select AddressBook, press OK and New Contact.2Scroll through the fields, entering thecontact’s details. Press OK to enter theinformation, choosing from:■First Name■Last Name■Company Name■Phone Number ■Email Address■Group■Image■Contact Location■Nickname■Job Title■Birthday■Address■URL■Note■Privacy■Incoming Call■Incoming Text Message■Incoming Video Call■Incoming Picture Message ■Incoming Email. 3Press Save.For contacts saved on the USIM Card,some of the above items cannot bedisplayed.53store the names and numbers ofyour friends, family and colleaguesin your address bookThere are several ways to open youraddress book. Either:■Scroll left or right in the Home screenusing the navigation pad■From the Home screen, select Addressbook and press OK, or■Press Menu, scroll to Address Book andpress OK, then select Contacts List.Alternatively, pressing and holding the keycorresponding to the first letter of the contactyou require takes you directly from the Homescreen to that section of the Address Book.To call an entry in your address book scrollto the person you would like to talk to andpress .Contacts are stored on both your handset’smemory and your USIM Card. Contactsnumberered from 0 to 249 are stored on the USIM Card and contacts numberedfrom 250 to 749 are stored on the handset.Contacts numbered from 250 to 253 areOrange Network Service Numbers. Be52manage your contactsmanage your contactsWhen I save a contact inmy phonebook, where are thedetails stored?You can store up to 25o names andnumbers on your USIM Card’s memory.Your phone’s internal memory isdynamic, and is shared between thefeatures of your phone. The advantageof storing contacts on your USIM Cardis that if you change phones, all of thecontacts on your USIM Card will moveto the new phone.
4Select Delete and press OK.5Press Yes to confirm.To delete more than one contact:1From the Home screen, scroll left or right to open your contacts list.2Select the contact to delete and press Options.3Scroll to Delete and press OK.4Select Delete Multiple and press OK.5Mark the contacts to delete byhighlighting them and pressing OK, then press Delete.6Press Yes to confirm.You can group your contacts together andthen assign different ringtones and logos toeach group to help you identify who’s calling.1Scroll left or right in the Home screen toopen your contacts list.2Scroll to the contact you want to assigna group to and press OK.3Press Edit, scroll to the Group number field and press OK.4Select the group you want to assign the contact to and press OK. 5Press Save and then Yes to confirm.6From the Home screen, press Menu,Address Book, then Address BookSettings and press OK.7Select Manage Groups and press OK.8Select the group you want to edit andpress OK.9Make your changes then press Set toconfirm the changes.10 Press Save to complete the setting.55search for a name in your address bookThe quickest way to find a name is to pressand hold the key corresponding to the firstletter of the contact you require, while youare in the home screen. This will take youdirectly to that section of your address book.When you are in the address book, pressthe key that corresponds with the initialletter of the name you are looking for tosearch for a contact. If you press a keytwice, quickly, you will go to the namesstarting with the second letter on the key. You can edit the contacts in your address book.To edit a contact stored on your phone:1From the Home screen, scroll left orright to open your contacts list.2Highlight the contact whose details you want to edit.3Press OK then Edit.4Highlight the field you want to changeand press OK.5Make the changes and press OK then Save.6You will be asked if you want tooverwrite the contact with the newdetails. Select Yes.To delete a single contact:1From the Home screen, scroll left or right to open your contacts list.2Select the contact to delete and press Options.3Scroll to Delete and press OK.54manage your contactsmanage your contacts
To store a copy of your address bookon both the Orange website and your computer:1Using a computer, go to the Orangewebsite at http://www.orange.co.uk.2Choose email and organise and followthe instructions to set upsynchronisation on your phone.3When you have completed the setupfollow the instructions on the website to synchronise your contacts from your phone.4When you have finished synchronising,your Orange online services account willhave the same contacts as your phone.You can visit the email and organise sectionon the Orange website to view and edityour online address book contacts and alsoto set up synchronisation with Outlook orLotus Notes on your computer, so that youhave the same contacts on both yourphone and computer.Note: Using your phone internet browseryou can also visit email&organise in Orange World.backup your USIM Card address bookMake sure that losing your phone doesn’tmean losing all of the important contactinformation stored on your USIM Card. Memory Mate is a new service whichensures that the details you have stored on your USIM Card for all of your friends,colleagues and family are safely backed up.So, if the worst happens, they will still beavailable to you.5756manage your contactsit’s a good idea to store importantcontact numbers on your USIM CardThis enables you to add extra informationto, and personalise, your contacts. Then,when you upgrade your phone you caneasily transfer your key contact details toyour new phone.To copy a contact to your USIM Cardfrom your phone: 1From the Home screen, press the left or right navigation keys.2Select the person whose details youwant to copy.3Press Edit, then select Contact Locationto change the contact number to anunused number between 0 and 249 inthe Address book on the USIM Card.4Press Save.To transfer a contact from your USIMCard to the handset:1From the Home screen, press the left or right navigation key.2Select the person you want to copy.3 Press Edit to change the contactnumber to an unused number in thehandset Address book between 254and 749.4Press Save.synchronise your address bookwith the Orange websiteYour Sanyo S750 allows you to synchronisethe address book stored in your phone’smemory with the Orange website, ensuringthat you don’t lose your contacts if you loseyour phone or if it gets broken.manage your contacts
58manage your calls3manage your contactsFor a low one-off charge you can purchasea Memory Mate card from any Orange shopwhich will backup your USIM Card addressbook. Then, simply return to your Orangeshop regularly to have any new informationbacked up at no additional cost. And, if you’re joining Orange from anothernetwork, Memory Mate can be used totransfer the contacts and text messagessaved on your old SIM Card to your newOrange USIM Card, keeping your movetotally hassle-free.For more information, visit your nearest Orange shop and one of ourrepresentatives will be happy to assist you. when I save a contact in my addressbook, where are the details stored?You can store up to 250 names andnumbers on your USIM Card’s memory.Contacts are stored between contactnumbers 0 and 249 on the USIM Card. Be careful not to erase or overwrite thisdata accidentally. Your phone’s internalmemory is dynamic, and is shared betweenthe features of your phone. The advantage of storing contacts on yourUSIM Card is that if you change phones, all of the contacts on your USIM Card willmove to the new phone.
use Answer Phone shortcuts tomanage your messages efficientlyYour Answer Phone is quick to use as thereare several single-key presses to help youmove through your messages. When listening to your messages press:1to listen to your message again2to save your message3to delete your message7to rewind 10 seconds8to skip to the next message9to fast forward 10 seconds#to return the call0for help.61Orange Directory EnquiriesCall Orange Directory Enquiries for one-step access to any numbers you need.Simply call 118 000 and tell the operatorthe name or place you are looking for andthey will tell you the number (you canrequest three numbers per call). Then,they will send a text message to yourphone at no extra cost, allowing you tocall the number directly from the messageor add it straight to your address book.Calls to Directory Enquiries are chargedat 59 pence per call. If you choose to beconnected via 118 000, calls are chargedat 35 pence per minute once connected.what happens when you get anAnswer Phone message?When someone leaves a message on yourAnswer Phone, will appear on yourphone’s display. This symbol will remainuntil the message has been saved ordeleted. Answer Phone messages thathave not been listened to will be saved for up to 21 days.listening to your Answer PhonemessagesTo listen to your Answer Phone messages,press and hold the 1 key after the messagearrives. Listen to the simple steps to save,listen to or delete messages. You can savemessages that you have listened to for upto seven days.60manage your callsAnswer Phone Call ReturnYou can use Answer Phone Call Returnto return a call after someone has lefta message on your Answer Phone,without having to remember or makea note of their number.To use Answer Phone Call Return:1Listen to your Answer Phonemessage as normal.2When you have finished, if you wantto return the call, simply press #while you are still connected.3Orange Answer Phone willautomatically dial the caller’s numberand connect you. Note: Answer Phone Call Return is onlyavailable if the network you are callingsupports this service. You are chargedyour standard call rate. manage your calls
3Enter your chosen Answer Phone PINwhich should be between 4 and 10digits long, followed by the # key.4Press 1 to save your Answer Phone PIN.listen to your Answer Phonemessages from any other phoneand while abroadIf you do not have access to your Orangephone, you can listen to your AnswerPhone messages from any other phone,even while abroad. To use this service youmust set up an Answer Phone PIN. To access your Answer Phone messagesfrom any other phone or while abroad: 1Call +447973 100 123 from any phone.2Enter your Orange number followed bythe # key.3Enter your Answer Phone PIN followedby the # key. 4Follow the simple steps to listen to yourmessages.Note: The cost to call your Answer Phonedepends on your Service Plan. when you can’t take your calls, why not divert them?answer fax is not available to pay as you go customersCall Divert allows you to divert different typesof calls to different numbers. So, you mightchoose to divert fax calls to your office faxmachine, but voice calls to your AnswerPhone. The availability of this facility dependsupon the network that you are using.63personalising your Answer PhonegreetingYour Answer Phone comes with a standardgreeting but you can record your ownpersonal greeting so your callers knowthey’ve got through to you. 1Call your Answer Phone by pressingand holding the 1 key. Listen to thesimple steps and select option 3, then option 1, then option 1 again.2Record your greeting, then press the # key.3Press 2 to save it.listen to your emailYou can use Answer Phone to listen to yourOrange email. Choose option 4 from themain menu and follow the simple steps.You can listen, delete and record replies to your emails. Replies are sent as emailattachments. Calls to Orange email arecharged at twenty pence per minute.set up an Answer Phone PINFor added Answer Phone security, you canset your Answer Phone to request a PIN(Personal Identification Number) each timeyou want to listen to your messages.To set up an Answer Phone PIN:1Call your Answer Phone by pressingand holding the 1 key.2Select option 3, then option 2.62manage your callsmanage your calls
You can choose between the followingdivert options:■All IncomingDivert all voice calls.■In CallDivert calls when you are already onthe phone.■When No AnswerDivert calls when your phone is turnedoff or when you are unreachable.■When Out of NetworkDivert calls when you are outside theservice network.To activate call divert: 1Press Menu then scroll to and selectSettings.2Select Call Settings and then Call Divert.3Choose either Voice or Video Call andpress OK.4Select either All Incomings, In Call,When No Answer or When Out ofNetwork.5Select On and OK.6Enter the desired phone number andpress OK. To cancel call divert:Repeat steps 1 to 4 as above, select OFFand press OK.Note: There is no charge to set up orcancel a divert. You are charged yournormal Service Plan rate and, if you arecalling or diverting your calls abroad, therate will vary depending on the serviceprovider you are using. speed diallingSpeed dialling allows you to call eight of your most frequently used numbers by pressing just one key. These numbers are stored in keys 2 – 9.6564To assign a number to a speed dial key:Enter the contact number from 2 to 9 in the Address Book.To make a call using speed dialling,press the relevant speed dial key you haveset up, then press and hold .To edit your speed dial numbers:Edit the desired number in Contacts thatcorresponds to the speed dial number youhave assigned it.1From the Home screen, press or to access the Contacts list.2Highlight the contact whose numberyou wish to edit, press OK then Edit.Make your changes press OK, thenpress Save to confirm. control the numbers that can be called from your phoneFixed dialling allows you to limit the use ofyour phone (typically by a friend or familymember) to only the numbers stored inyour address book, while Call barringblocks certain types of call. Before you can use Fixed dialling, you must set up a Fixed dialling list.To add fixed dialling numbers:1Press Menu then scroll to and selectSettings.2Select Call Setting then Fixed DiallingNumber.3Press List and enter your PIN2 code.4Press Options then select New and press OK.5Enter the contact’s name and press OK.Then enter the phone number and press OK twice.manage your callsmanage your calls
Note: If you want to confirm the currentsettings of both call barring services, selectCheck Setting in step 2, or, if you want toset a new password for roaming underanother service network, select Setpassword in step 2 above.find out who has called you and whenEach time you make, receive or miss a call,your phone takes a note. At any time youcan access a list of the last 20 missed,dialled or received calls, to keep track of who you have talked to and when.1Press to open your Dialled calls list.2Scroll right to open your Missed calls list or scroll left to open your Receivedcalls list.keep an eye on how long youspend on your callsYour Orange phone allows you to keeptrack of the length of your calls and,consequently, estimate how much you spend.1Press Menu, scroll to Extras and press OK.2Scroll to Call Time and press OK.3Select Total Call Time or Call Time and press OK.6766manage your callsTo activate or deactivate fixed dialling:1Press Menu then scroll to and selectSettings and press OK.2Press Call Settings, then Fixed Dialling Number.3Select ON or OFF and press OK.4Enter the PIN if you are prompted to do so.Note: If no Fixed Dialling numbers areregistered on the USIM Card, this functionis not available. Also, you can deletenumbers by pressing Options thenselecting Delete One, Delete Selected orDelete all and pressing Yes to confirm.Call barring can be used selectively to bar outgoing and incoming calls. The call barring password is preset to 1111.Emergency calls to 999 or 112 can bemade while Call barring is on.To activate call barring:1Press Menu then scroll to and select Settings.2Go to Call Settings then scroll to CallBarring. Select Block Outgoing Calls orBlock Incoming Calls and press OK.3Choose whether to bar:■All outgoing callsBars all outgoing calls.■Int’l except to HomeAll international phone calls except toyour Home phone number are barred.■International callsBars all outgoing international calls.■All incoming callsBars all incoming calls.■Incoming when roamingBars all incoming calls when you are abroad.manage your calls
68messaging4
take a photoPhoto Messaging changes the way youmessage, allowing you to send and receivetext and photos in one message to and fromother mobile users and email addresses.To take a photo:1Press Camera.2Aim at the object using the display as a viewfinder. 3Scroll left or right to adjust thebrightness of the picture.4Scroll up or down to zoom in and out.5Press to adjust the white balance.6Press to change the image size.7Press *to switch the flash on or off.8Press OK to take the picture.To take a self-portrait:1Press Options, scroll to Switch cameraand press OK.2Select Front and press OK.3Press OK to take the photo.Note: If the phone is closed, you can onlyuse the front camera lens.send your photo and video messagesYou can send photos and videos as soonas you have taken them – simply pressSend and enter the phone number of theperson you want to send the photo orvideo to.71explore a new world of messageswith photo and video messagingVideo Messaging is the latest way to shareyour life. Shoot a video with your S750’sdigital video recorder and send itimmediately by multi media message.Video clips and photos are automaticallysaved to your phone’s Media Album.You can send photo and video messagesto other phones that support Photo andVideo Messaging and also to phones thatdo not (all the features will only be availableif it is a Photo and Video Messagingenabled phone). A non-Photo and VideoMessaging phone will receive a textmessage containing a website address andthe recipient can view the message on thewebsite. You can also send photo andvideo messages to email addresses.shoot a video1Press Camera, wait for it to start up then press again.2Aim at the object using the display as a viewfinder.3Scroll left or right to adjust thebrightness of the picture.4Scroll up or down to zoom in and out.5Press to adjust the white balance.6Press to change the image size.Press *to switch the flash on or off.7Press OK to start. Press to stop and then OK to save the recording.70messagingmessaging
7372save time using predictive text inputPredictive text uses a dictionary torecognise certain combinations of letters to create words, allowing you to write textmessages faster.To switch between standard andpredictive text (T9), press and hold *.To enter text using predictive input youonly need to press the key for a letter once.So, for example, to write the word orangeyou would press 6, 7, 2, 6, 4 and 3. Youwill see that the word does not appear onscreen immediately – don’t worry, that’show it works. When you have finished pressing all of thekeys, the word should appear on screen.Press # to accept the word or press thenavigation key down to view an alternativeword option. When the right word appearspress #. A space will automatically be addedand you can start to enter the next word.messagingTo send a photo or video you have just taken:1When you have taken the photo or shotthe video, press Send.2Select Attach to Message and pressOK. Your Multi Media Messaging screenwill open.3Press OK twice vand enter therecipeints phone number and press OK.Select subject and press OK, enter thetext message and press OK. text messages are fun, quick andconvenientWhen a phone call is inappropriate, or youonly want to convey a short and simplemessage, you can send a text message. 1Press Menu, scroll to Messaging andpress OK.2Select New Message and press OK.3Select Text Message(SMS) and press OK.4Enter the recipient's phone number in the To: field.5Enter your message and press OK.6Press Send.messagingHow do I know which symbolsare available on which keys?key symbols1. , - ? ! ‘ @ : / 12a.A.b.B.c.C 23d.D.e.E..f.F 34g.G. h.H.i.I 45j.J.k.K.l.L 56m.M.n.N.o.O 67p.P.q.Q.r.R.s.S 78t.T.u.U.v.V 89w.W.x.X.y.Y.z.Z 90+ 0
use text templatesText templates save you having to key in messages that you send frequently.To add a signature to the message:Your name, company, job title, phonenumber or email address can be added toyour message as a signature. While writingyour message, press Options, selectSignature and press OK.Note: To edit the signature, go to Look & Feel settings.1Select Personalization and press OK.2Select Edit Signature and press OK.3Press OK, make your changes, and then press OK.4Press Save.send and receive email from your phoneYour Orange phone allows you to send andreceive emails while on the move. Before you can begin to use email with the externalPOP3 account on your Orange phone, youneed to set up your Orange internet accountusing POP3 settings. If you already have an Orange email accountyou can access it from your phone. Note: To set up your email account, see thenext page.7574messagingattach a picture or sound to yourtext messageYou can attach a variety of text pictures,animations, melodies or video clips to yourtext messages to help bring them to life.To insert an image into a message:1Press Menu and scroll to and selectMessaging.2Select New Message and press OK.then select Text Message(MMS) andpress OK.3Highlight the message field and press Options.4Select Picture and press OK.5Select Take Picture and press OK.6Press OK to take a photo.To attach a sound or voice messageto a message:1Follow the steps 1 to 3 above.2Select Sound and press OK.3Select either Media album to select a stored sound or Voice recorder torecord a tag and attach it to a message.Note: The cost of sending a text picturemessage is the same as that of threestandard text messages. read a text messageWhen you receive a text message, yourphone will sound or vibrate and the symbol will appear, along with the wordsText Message Received. To read themessage, select messaging from the Home screen and press OK. SelectReceived Messages and press OK.messaging
10 Enter the POP3 Server Address, Port Number, POP3 Account Name,Password and press Save.11 Press , select SMTP Server and press OK.12 Select Login and press OK.13 Enter the SMTP Server Address, Port Number, SMTP Account Name, Password and press Save. Your settings are now complete.Note: Contact you email account providerregarding the indicated settings if you donot know them. send and receive emailsTo send email:1From the Home screen, selectMessaging, then New Message.2Select Email and press OK.3Enter the recipient's email address in the To: field. Enter the subject if you wish.4Write your message and press OK.5Press Send.77To set up your email:1Press Menu, select Messaging andpress OK.2Scroll to Message Settings and press OK.3Scroll to Advanced and press OK.4Scroll to Email and press OK.5Scroll to Account and press OK. 6Select Email address and press OK. 7Enter your Email address and press OK.8Scroll to POP3 server and press OK.9Select Login and press OK.OptionsSaveEmail AccountName:no nameEmail Address:Your Name:SMTP Server25SMTP Account Name:SMTP Authenticate:76messagingmessagingWhat are my POP3 Orangeemail settings?provider settingConnect using Orange internet Username Enter your usernameEmail address enter your email addressReply to Address enter a reply to addressUser id Enter your user idPassword enter your passwordServer type POP3POP3 server pop.orange.netPOP3 port 110SMTP server smtp.orange.netSMTP port 25SMTP authentic NO
To open an email:Once your email settings have been set upcorrectly, you will be able to receive emailautomatically.1From the Home screen, scroll toand press OK.2Select Received Messages and press OK.Note: Your POP3 settings are networkspecific. Please check with your emailprovider for the POP3 address of a non-Orange email account (eg Freeserve).more information For more information call Orangecustomer services on 150 or, if you are a pay as you go customer, on 451 fromyour Orange phone.For more information, or to send thesettings to your handset, please visitwww.orange.co.uk/setup785Orange MultiMedia services
81setting your connectionWhen you are outside of a 3G area, youcan connect to the internet via packetswitched (PS) data. PS allows you to stayconnected all day while only paying for thedata that you download.Your phone also has the followingconnection options:■packet switched wap for browsing wap pages only■Orange MMS for sending anddownloading photo messages■Orange wap for a GSM connection to wap pages onlyPlease note that your preset bookmarkscan only be viewed through an Orange PSconnection. Your Sanyo S750 does notprovide support for all types of internet site.browsing the web on the move hasnever been easierYour Sanyo S750 has a built-in browserallowing you to surf the web online ordownload web pages to read when you’re offline. See page 88 for details on how to surf the internet.one click to your new Orange WorldJust one click on your new S750 transportsyou to the latest games, ringtones andsports news from around the world. Find your nearest cashpoint then pick out a bar to blow your wages in, or simply curlup on the sofa and read about yourfavourite celebrities. Or, if you’re feelinglucky, why not enter one of our great80Orange Multi Media servicescompetitions. Whatever your mood, you’rebound to find something of interest in yourOrange World, so take the leap and getexploring now!To enter Orange World, press .Orange World will open. Scroll down thepage and press Select when you come to a link you want to visit. Channels enables Orange to suggest linksthat will be of interest to you; the suggestionswe make are based on your phone and theday of the week. For example, on a Saturdaywe may suggest sport to give you quickaccess to football results.Use Channels to personalise your phone by downloading new ringtones, wallpapers,or the latest games, including some of thebiggest games around such as Fifa Footballand Tiger Woods Golf. You can even sendPurple Ronnie greeting cards to give asurprise message to your friends. You canalso access services from other providerssuch as the BBC and the RAC.create your own Orange WorldThe great thing about using Orange World is that you can constantly update it to suityour interests. When you first enter OrangeWorld, spend a minute or two completingthe Orange World wizard, which will ask youabout your interests in order to provide themost relevant services to you. To set up yourOrange World wizard, click the link underYour Page. Once you have finishedpersonalising, use the Your Page link toquickly go to services which are of interestto you.You can add or delete links to Your Page using the simple options provided. Orange Multi Media services
8382read your emailsYour Sanyo S750 gives you direct accessto your Orange Email and email from otherproviders. You can be alerted on receipt of new messages and also listen to yourOrange Email by dialling 123. Register atwww.orange.co.uk from any PC withinternet access. Orange organiseWith Organise you can organise practicallyeverything: contact details, appointmentsand general tasks. Register atwww.orange.co.uk and benefit from the following services:■Free email alertsReceive a text message on your Orangephone to alert you to emails you’vereceived.■Calendar and tasksReceive a text message to remind youof dates and events that are importantto you.■Address BookBe automatically informed if any of yourcontacts change their details, or sendan email to all your contacts to checkthat the information you have for themis up to date.■SynchroniseSynchronise your contacts, events andtasks between your phone, PC andOrange services website account.Note: For more information aboutsynchronising Orange please download the user guide from the Orange websitesynchronisation pages.Orange Multi Media servicesA suggestion for a link that might be usefulwill also appear at the top of the Orangehomepage each time you begin browsing.find your way using Orange WorldThere’s nothing more annoying than beinglost or not having the right number to hand.You can now put these frustrations behindyou with a dedicated Find feature which willshow you where you are or take you to alist of sites, such as Time Out, to help youfind the information you need to keepworking or partying.For example, use Orange World to find thenearest cash point to the pub you arrangedto meet your friends in. Once you’re there,use the Find feature to track down orlocate your nearest cinema, and grab a cabnumber to organise a lift there. It’s simple,quick, and above all convenient. Try it nowto see what you could be doing tonight. share information with Orange WorldOnce you’re familiar with Orange World,why not let a friend know what they’remissing out on using the Mail andMessages menu? Click Your Orange Emailto access an orange.net email account,which you can use on wap and theinternet. You can register for an orange.netemail account at www.orange.co.uk. You can also access a list of alternativeemail providers, such as Freeserve andYahoo by clicking Other email services.Orange Multi Media services
8584■DetailsDisplays detailed information on thecurrent web page.■Browser DataClears all caches, cookies and recordsof accessed URLs.■Advanced■Browser Settings■Update■Save Items■Saved Page■Save this Page■Copy Text■Send Link■About.Note: The Options menu is dynamic in thatits content may vary according to whichsite you are visiting.empty your cacheYour phone has a cache to temporarilystore internet files. To ensure your phoneremains confidential should it be used byanyone else, or to free up memory space,you may wish to empty it.To empty your cache:1Press Options, scroll to Browser Data,press Clear cache and then OK.Orange Multi Media servicesOrange Multi Media servicesbookmark your favourite sitesWhen you find a site that you like you canbookmark it. This means that when youwant to visit the site in the future you canshortcut to it from the Orange homepage. To bookmark a site:1Open the web page you would liketo bookmark.2Press Options, scroll to Save toBookmarks and press OK.To go to a bookmark:1Press Options, select Bookmarks andpress OK.2Select the bookmark you want to go to and press OK.choose from a list of options whileyou are browsingYou can access the Options menu at anytime by pressing Options. The full list of options is as follows:■BookmarksOpens your list of saved bookmarks.■Save to BookmarksAllows you to create shortcuts to yourfavourite sites.■Enter URLAllows you to enter the address of a sitethat you wish to visit.■URL HistoryThe list of your previously visited sites.■SendAttaches the web address of the currentpage to a message.84
5Choose from the following threeoptions:■LatestSends you a single text message with the latest information.■All futureRequests that you are sent regularupdates on your chosen subject.■No moreCancels the All future option.6Select Get info.Note: You will be charged your normalService Plan rate for each text messagereceived.if you prefer to listen to the newsrather than read it, simply call 177When you call 177 you can listen to up-to-date information on a variety of subjectsincluding Lotto results, the weather in yourlocal area, your horoscope and a selectionof topical information from around the UK.1Call 177.2Simply follow the voice prompts to hearthe information you want.Note: You will be charged a set price of40p per minute to call 177.Orange Multi Media services8786set up text alerts for sports results,horoscopes, news and lotterynumbersNeed a giggle at a quirky news story? Wantto find out how your local football team isdoing? Set up Orange text alerts to stayupdated on the subjects that interest you.To set up an Orange text alert simply call277 free from your Orange phone.You will receive a text, or multimedia,message every time there’s an update on the subject you’ve chosen.1Call 277.2Follow the voice prompts.To cancel an alert dial 277 and follow the prompts.Note: You can receive text alerts whenroaming but you cannot set them up.access information direct from yourphone’s Orange World menu1Press Menu, scroll to Orange World and press OK.2Orange World is highlighted. PressSelect.3Select Information and choose from the following topics:■Sport■Lifestyle■Finance4You will be offered a further list ofoptions. Scroll to the one you want and press Select.Orange Multi Media services
6your phone’sadditionalfeaturesaccess Orange internet from your PCWith Orange internet you can access allthese features:■Personal email address and free emailalerts. When you’re out and about, youcan receive a text message on yourOrange phone to alert you to emailsyou’ve received.■Personal diary and free alerts. Receive atext message on your Orange phone asa reminder of dates and events that areimportant to you.■Send 30 free text messages whenonline every month to phones on anynetwork.■Receive information as a text messageon your Orange phone on the latestnews, weather, sport, directory,entertainment and lifestyle updates. register with Orange internetTo register with Orange internet just visitwww.orange.co.uk/registermanage your Orange phoneaccount onlinenot available to pay as you go customers■Check how many inclusive minutes you have remaining■View your latest bill■Set up a Direct Debit or pay by creditcard securely■Change your Service PlanOrange Multi Media services88
To send information via Bluetooth®:1Press Menu, choose from Address Bookthen Contacts List to send contactinformation (Vcard), or select Calendarwith a specific day to send a to do list(VtoDO) or select Extras and Notes, thenNote to send a note (Vnote).2Press Options then OK.3Select Send via Bluetooth™ and press OK.4Select either Send or Send Multiple and press OK.5When you have finished press Execute then Yes.6Press Search then OK.Note: If you have already registeredyour phone proceed to the next step.7Select your chosen device from he listand press OK.8Enter the Bluetooth®password when prompted and press OK. Transmission will begin.Note: Unavailable devices are unselectable.To receive an item via Bluetooth®:1Press Menu, scroll to Settings andpress OK.2Scroll to Connectivity and press OK.3Scroll to Bluetooth®and press OK.4Select Data Reception Mode, press OKthen Yes. The other device can thenstart transmitting the data and you willbe able to receive it.5Press Save once the data has beenreceived.91send and receive items withoutwires using Bluetooth®Bluetooth®is a radio technology thatenables you to make wireless connectionsbetween your phone and other Bluetooth®compatible devices. This allows for theeasy exchange of information like contactsand daily appointments and will allow youto connect to a laptop to use your phoneas a modem, for example. For the most effective Bluetooth®communication, always keep theBluetooth®devices within 10 metres of each other.To synchronise with your PC, you will alsoneed to install software on your PC from theCD that came with your phone (see page95 for more details on how to do this).90your phone’s additional featuresyour phone’s additional featuresOrange Answer Faxnot available to pay as you go customersIf you spend a lot of time away from the office,you can still keep on top of your faxes withOrange Answer Fax.. This service enables yourOrange phone to store faxes until it isconvenient for you to print them. Whenever acolleague or friend sends you a fax on yourpersonal Answer Fax number, you will receive atext message that tells you how many pagesthere are and the number it was sent from. Youcan then use your Orange phone to retrieveand print your faxes using any fax machine thatis convenient to you. Simply call your AnswerPhone by pressing and holding the 1 key, andfollow the simple prompts to retrieve your faxes. To connect to Orange Answer Fax, call 150from your Orange phone.Note: The availability of Orange Answer Faxwhen you are abroad is dependent upon thenetwork you are using. You are charged astandard data call charge.
To connect two phones via infrared you mayneed to enter an authentication passwordwhen prompted.To send media album folders via infrared:1Open the list of Media Album folders.2Press Options, select Send via Infraredand press Select.3Choose from:■Send■Send Multiple■Send All.4Press Execute if you select more than one folder or Yes to start sending.Note: Ensure the receiving device is activated.To activate the infrared port to receivean item:1Press Menu then scroll to and selectSettings.2Select Connectivity.3Select Infrared and press OK.4Select Receiving mode, OK and thenpress Yes.If the data transfer is not started shortlyafter activation, the connection is cancelledand needs to be started again. Note: Do not point the infrared beam atanyone’s eye or allow it to interfere withother infrared devices. This device is a Class 1 Laser product. Two devices linked by infrared should not be more than one metre apart.9392your phone’s additional featuresTo add a Bluetooth®headset to your phone:You can connect your phone to aBluetooth®headset to enable you to makeand receive calls handsfree. Make sureBluetooth®is enabled on your phone andthat your headset is switched on beforeyou try to connect the two devices. Read your Hands-free/Headset usermanual before starting.1Press Menu and select Settings then Connectivity.2Select Bluetooth®then Hands-free/Headset.3Select Connect to Hands-free andpress Search. Your list of devices will appear.4Press OK, select your headset from the list and press OK.To adjust your Bluetooth®settings:1Press Menu and select Settings.2Select Connectivity, then Bluetooth®and Bluetooth®Setting.3Work through the settings, makingchanges where necessary.transfer data using infraredYou can use the infrared port of your phone to communicate wirefree™ withother infrared devices. You can send contacts, business cards,calendar entries and ringtones from onehandset to another. Note: SD Card data cannot be sent via infrared.your phone’s additional features
95synchronise your phone with your PCSynchronisation helps you keep on top ofthings as it ensures your important personalinformation is organised and up to date onyour phone. With synchronisation yourcontacts, events and tasks will be availableto you wherever you are on your phone oron your PC.You can choose how you would like tosynchronise your phone and PC, so thatthe same data appears on both your phoneand computer.Note: For WindowsMe users. Although thisproduct’s device driver appears asunrecognised (?) when viewing from the OSDevice Manager, there is no problem usingthis device driver on your computer.When removing the USB cable. After youhave clicked on [task tray icon] to stop thedevice, remove the USB cable after the confirmation dialog appears.Caution: Do not disconnect the USB cable while using this function.■Desktop syncSynchronise your phone directly with a compatible PC using Bluetooth®,infrared or a data cable.■Mobile syncSynchronise your phone with the Orange website.94your phone’s additional featuresdesktop sync your Sanyo S750 withyour PCYou can synchronise your S750 with othercompatible devices using Bluetooth®wirelesstechnology, the infrared port or a cable.Synchronising enables you to keep a copy ofyour contacts, appointments, tasks and notesso should anything happen to your phone,you will not lose important data.To synchronise your devices you will need toinstall the software from the CD that camewith your phone.1If the autorun feature on your PC is active,your CD will automatically run onceinserted into your computer. If not, you willneed to manually launch the program.Install the synchronisation software,following the on-screen prompts.2Connect your phone to a compatible PCvia infrared, Bluetooth®or data cable, and follow the on-screen prompts to begin synchronisation.3Once you have set up your connectionyou are ready to synchronise yourdevices.Caution: Do not disconnect the USB cablewhile using this function.To synchronise remotely with internetprograms:1Select Connectivity from the Settingsmenu and scroll to and select Bluetooth®.2Select Dial-up and press OK. Press Yes to confirm.95your phone’s additional features
97organise your phone with the Media AlbumYour Media Album contains folders whereyour photos, video clips, sounds, themesand games are stored. You can create,move, manage, and copy your own folders.You can also edit photos and video clipsthat you have taken, resize your imagesand zoom in and out of them. (All must be checked with handset.To move a file to another folder:1Highlight the file, for instance a photo or video clip, and press Options. 2Select Move to Other Folder or Copy to Other Folder and press OK.3You can choose to:■Move■Move MultipleUse the navigation pad to select thenpress OK.■Move All■Copy■Copy MultipleUse the navigation pad to select thenpress OK.■Copy AllSelect your folder and press Execute.To delete a file:1Open the file that you want to deleteand press Options. 2Select Delete and press OK.3Press Yes, when prompted to delete one.96your phone’s additional featuressave information to your SD CardIf your phone’s memory becomes full, oryou want to use information saved on yourphone in another device, you can save filesand items to your SD Card (Supports SDCards up to 512 MB).To insert your SD Card in your phone:1Open the cover of the SD Card slot on the top rear of your phone.2Insert the card with the label facingtowards the front.3Push the card until it clicks into place.Close the cover and turn your phone on.To remove the SD Card:1Ensure that the phone is switched off.2 Open the cover of the SD Card slot.3Push the card slightly in then release. The card will spring out from the card slot.4 Pull out the card and close the cover.To save data from your SD Card to your phone:1Highlight the desired file.2Press Options and select Move to handset. 3To copy data to your phone, selectCopy to Handset.You can also use your SD Card in anotherSD Card compatible device.your phone’s additional features
To print your photos:1Connect your phone to your printerusing the USB cable, making sure youare in the Home screen.2The message USB connected willappear, followed by a menu on yourphone’s display.3Select Print Mode from the menu andpress OK.4Press Yes to complete the connection.You will see the layout menu in yourdisplay.5Choose the image layout you want toprint and press OK.6Press Print and follow the on-screenprompts.Caution: Do not disconnect the USB cablewhile using this function.your phone’s additional features99make a sound recordingWith the sound recorder you can recordyour own memos. To make a recording:1Press Menu, scroll to Extras and press OK.2Scroll to Voice Recorder and press OK.3Select Record and press OK. Thephone is now in voice recorder mode.4Press Record to start recording.5Press Stop to end recording.To listen to your recording:1From the Home screen press Menu,scroll to Extras and press OK.2Scroll to Voice Recorder and press OK.3Select Play and press OK. Then selectthe Melody & Ringtones folder andpress OK.4Select a data file and press OK.print out photos directly from your phoneYou can connect your phone to your PCusing a USB cable to transfer and print the photos that you have taken with yourphone’s camera. 98your phone’s additional features
1007personalise your phone
download ringtones and wallpapersOrange have stored sounds, pictures andanimations for you to use on your phone sothat you can personalise it straight away. You can also download new sounds andpictures using Orange World on yourphone, and using Photo Messaging youcan exchange photos and sounds withyour friends to use on your phone. Seepage 80 for more information ondownloads.When you download images or soundsfrom Orange World, they are stored in your Media Album.change your wallpaper Your phone comes with a number ofpictures, which you can set as wallpapers.You can also use photos you take with your phone as wallpapers.1Press Menu and select Settings, thenDisplay and Wallpaper and press OK.2Select either Original or Media Albumpress OK.3Scroll through the folders and select the image you want to use and pressOK twice.103102personalise your phonealways be alerted to a call or a textmessage in the most appropriate wayYou can change the way that you arealerted to messages and incoming calls.change the way your phonebehaves in secondsA profile is a phone setting that determineshow your phone behaves when, forexample, you receive new text messagesor Answer Phone messages.You can choose a profile from seven preset options:1Press the Back key.2Choose from the following and press OK:■Normal■Silent■Custom■Car■Meeting■Loud■Outdoor.Once you have selected a suitable profile,you can customise it to behave in acertain way.personalise your phone
104manage your time8
107106entries and even manually attach photoand video clip data to calendar entries. You can also send a calendar entry to one of your contacts.To add appointments to specific daysusing your calendar:1Press Menu, then select Calendar andpress OK.2Press Options then select Schedule Listand press OK.3Press Options, select New and pressSelect. Your new Schedule entry willappear.4Enter your Schedule information, addingthe date and time using the keypad orthe navigation pad.5Press Set and then Save to save your entry.synchronise your calendar with the Orange websiteYour Sanyo S750 allows you to synchroniseyour calendar with the Orange website,ensuring that you stay organised using your phone and computer.To store a copy of your calendar on boththe Orange website and your computer:1Using a computer go to the Orangewebsite at http://www.orange.co.uk2Choose email and organise and followthe instructions to set upsynchronisation on your phone.3When you have completed the setup,follow the instructions on the websiteto synchronise your calendar fromyour phone.manage your timeset the time and dateTo set your phone’s time and date:1Press Menu, scroll to Settings andpress OK.2 Scroll to Phone Settings and press OK.3Select Set Time & Date and press OK.4 Select Time & Date and press OK.5 Set the current date and time and press OK. To set your phone’s alarm clock:1Press Menu, scroll to Extras and press OK.2Scroll to Alarm Clock and press OK.3Select an entry and press OK.4Select ON and press OK to set thealarm clock. The following fields will appear:■Set Alarm Time■Repeat■Snooze Mode■Alarm Tone■Alarm Tone Volume■Alarm Image■Vibration■Alarm Priority.5Select any item from the list to edit andthen press OK to add the information.6Press Save and then OK.Note: Your alarm will sound even if yourphone is switched off.use your phone’s Organiser toremind yourself of important eventsYour Sanyo S750 has a built-in Organiser,which has a calendar, ToDo list and notesfunctions, so you need never miss adeadline or appointment again. You canview monthly, weekly and daily calendarmanage your time
1094When you have finished synchronising,your Orange online services account willhave the same events as your phone.You can visit the email and organise sectionon the Orange website to view and edityour online calendar and also to set upsynchronisation with Outlook or LotusNotes on your computer, so that you havethe same calendar on both your phone and your computer.Note: Using your phone’s internet browseryou can also visit Organise in Orange World.You can keep track of phone calls youneed to make or tasks that you need to do in your ToDo list. Choose to add a newtask or use an old one as a template bycopying and editing it. You can also set a reminder for a task.You can tailor your calendar to meet yourneeds by adjusting the settings so yourweek starts on a day to suit you. You canset a profile switch so that your phonereminds you to change the profile if youdon’t want your phone to ring, for instanceif a meeting is about to start, and also turnyour reminders on and off.synchronise your ToDo list with the Orange websiteYour Sanyo S750 allows you to synchroniseyour ToDo list with the Orange website,ensuring that you stay on top of yourworkload.To store a copy of your ToDo list on boththe Orange website and your computer:1Using a computer, go to the Orangewebsite at http://www.orange.co.uk1082Choose Organise and follow theinstructions to set up synchronisationon your phone.3When you have completed the setup,follow the instructions on the website tosynchronise your tasks from your phone.4When you have finished synchronising,your Orange online services account willhave the same tasks as your phone.You can visit the email and organise sectionon the Orange website to view and edityour online ToDo list/tasks and also set up synchronisation with Outlook or LotusNotes on your computer, so that you havethe same list of ToDo items on both yourphone and your computer.Note: Using your phone’s internet browseryou can also visit Organise in Orange World.If you need to remember something, make a note in your phone. You can save up to ten notes. You can also send a note to oneof your contacts.To use the calculator:1Press Menu, scroll to Extras and press OK.2Scroll to Calculator and press OK.3Use the number keys to enter digits. 4Use the navigation keys to add,subtract, multiply and divide.5Press *to enter a decimal point.6Press OK to perform the calculation and to clear the screen.manage your timemanage your time
To use the notepad:1Press menu and scroll to and select Extras2Select Notes and press OK.3Select Note and press OK.4Select Unregistered Item, and select Edit from Options.5Write your note and press OK.1109have fun onyour phone manage your time
starting or downloading Java™games from the Orange Worldhomepage or other wap enabledhomepage1Press Menu and scroll to and selectGames.2Select More Games.3Connect to the Orange Worldhomepage or other wap enabledhomepage and then select download tostart the desired Java™ application byfollowing the on-screen instructions.Note: You will be charged the standardwap service charge while you areconnected and playing games.video clipsYou can watch video clips through videolinks on the Orange portal, from the internetor from clips stored on your phone or SDCard. Clips can be played using the 3Gmedia player already installed on yourphone. To access clips, follow the step-by-step instructions below.To watch a video clip:The video will have to download to yourphone before it can play. The length of timeit takes to download will depend on thelength of the clip. Some clips can be storedon your phone so that you can watch themat any time.113112have fun on your phone when you have time to spare, whynot test your gaming skills againstyour phone?With several exciting games to choose fromyou can have hours of fun on your phone.Your phone supports Java™ games,meaning you can download new games via wap to play whenever you have a sparemoment. There are already two excitinggames preset on your phone. To start a game from the application list:1Press Menu, scroll to Games and press OK.2Select Java™ Games and press OK.3Select an application and press OK.have fun on your phone Memo Write a text memo.Call Remind yourself to makean important call.Meeting Remind yourself of animportant meeting.Voice memo Record a voice memo.Birthday Use this to keep track of family and friends’birthdays.Holiday Enter holiday dates.Different appointment types
phone and is accessible from the Media album folder.5To view a downloadable clip, press Yeswhen Use now? appears in the display.Note: Downloadable clips are automaticallysaved to the phone. You can view the clipstraightaway or at a later time.6To playback a saved video clip, selectVideo from the Media Album menu. A listof clips will appear. Select the video thatyou would like to watch. It will startplaying automatically.Note: Downloaded video clips can take up alot of phone memory. If the phone memorybecomes full, you should delete old clipsbefore downloading new ones.To access clips from the internet or from linkson the Orange portal, go straight to step 3.have fun on your phone 115114To access a stored clip:You can also use your media player tostream music and video clips from a website.When you are browsing and select a link for streaming, your Media player will openautomatically. You can save these streaminglinks as bookmarks in your phone.To play back saved music:1Press Menu, scroll to Extras andpress OK.2Select Media Player3Select Play video (Play Audio) and press OK.4Select a video (audio) file from the AllVideos (All Audios) folder or a Playlistfolder of your own making and press OK.To access clips from the Video channel:1Select Video from the main portal page to open your video channel. A list ofcategories will appear.2Select a category and then a video clip.3You will be given the option to view a cliprequest. The clip request shows moreinformation about the clip includingdetails of the full title, price, date and file size of the clip. Press Cancel if you do not want to see this information.4There may also be a delivery option to either download or stream the clip.■StreamingWhen the clip is requested, the clipsstart to play immediately. The clipcannot be stored.■DownloadWhen the clip is requested, the clip isfully downloaded to the device before itcan be played. The clip is stored on the have fun on your phone
11610Internationalservices
pay monthly check list before you travel1Call Customer Services on 150 fromyour Orange phone or 07973 100 150from any other phone to activate yourphone so you can make and receivecalls abroad. Roaming needs to beactivated at least 24 hours beforetravelling abroad and it only has to beactivated once.2If you want to use Answer Fax abroadyou must have it activated on youraccount at least 24 hours before youleave the UK. Call 150 from yourOrange phone or 07973 100 150 fromany other phone for details. Theavailability of this service is dependentupon the partner network which you arelogged into.3If you have Line 2 we recommend thatyou divert all Line 2 calls to your Orange119Orange International services forpay monthly customersWhether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have thereassurance that it’s the affordable way to keep talking.You can call or send text messages orphoto messages from abroad by simplyadding the international dial code beforethe number you call or text. If you call or send a text or photo messageabroad from the UK it makes sense to useyour Orange phone. Orange’s low fixedprice rates make it simple to work outexactly what you will be charged, so nowyou can stay in touch around the world.Note: The availability of this service will be dependent on the partner networksupporting Text Messaging and Multi Media Messaging.when travelling abroad, always try to keep safety at the front ofyour mind1For safety and security, always packyour Orange phone in your handluggage and switch it off beforeboarding a plane.2Let others know you are abroad so they can expect a different ring tonewhen they call you or they might hear arecorded message in a foreign languageif you are out of coverage.118International services What are the international diallingcodes I need to add to numberswhen I am calling to or from the UK?*includes the Canary and Balaeric islands.country codeAustria +43Belgium +32Cyprus +357Denmark +45France +33Germany +49Greece +30Italy +39Luxembourg +352Netherlands +31Northern Cyprus +905Portugal +351Rep. of Ireland +353Spain and islands* +34Sweden +46UK +44International services
you can stay in touch around the world.pay as you go check list before you travel1Remove any temporary bars oninternational calls using the menuoptions on your phone.2Top-up your Talk Time by:■Credit or debit cardRegister your card 72 hours beforeyou go and you can then call 450from your Orange phone to top-upyour talk time.■Orange Top-up Swipe CardBefore you go, use your Orange Top-up Swipe Card to top-up; in theUK they’re available in any Orangeshop and wherever you see the Top-up symbol.■Orange vouchersBuy £20 and £50 vouchers from anyOrange shop or high street stockist.Note: Orange Top-up vouchers are not currently available abroad. Only UK vouchers will be redeemed.3Make sure you pack your charger and a three-pin adaptor so you can chargeyour phone while abroad.4Make sure that the frequently usednumbers in your address book are121Answer Phone before you leave, as thisservice is not available while you areabroad.4Remove any temporary bars oninternational calls using the menuoptions on your phone.5Set up any diverts on your Orangephone before you leave the UK as youwill not be able to do it when you areabroad. Refer to chapter 3 for moreinformation on call diverts.6Make sure you pack your charger and a three-pin adaptor so you can chargeyour phone while abroad.7Make sure that the frequently usednumbers in your address book aresaved with the international diallingcodes you need, ie, +44 minus theleading zero from the area code for calls back to the UK.Note: The availability of Orange productsand services when roaming is dependentupon the partner network. Orange International services forpay as you go customersWhether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have thereassurance that it’s the affordable way to keep talking.You can call or send text messages orphoto messages from abroad by simplyadding the international dial code beforethe number you call or text. If you call or send a text or photo messageabroad from the UK it makes sense to useyour Orange phone. Orange’s low fixedprice rates make it simple to work outexactly what you will be charged, so now120International services How do I know which countriesI can call from and to using myOrange phone?Call the Information line on 452 fromyour Orange phone or 07973 100 452from any other phone. You can also goto www.orange.co.uk to obtain an up-to-date list of roaming destinations.International services
using your Answer Phone abroadWhile abroad, you can use your AnswerPhone as easily as you do when in the UK. 1Simply press and hold the 1 key.2You will be connected to your AnswerPhone. Now just press:1to listen to your message again2to save your message3to delete your message7to rewind 10 seconds8to skip to the next message9to fast forward 10 seconds#to return the call.using GPRS abroadIf you use GPRS abroad you may need to manually select the network you use toensure that you are roaming on a networkthat supports GPRS Roaming. Call customer services on 150 from yourOrange phone, or 07973 100 150 from any other phone, to get an up-to-date listof foreign operators that support GPRSRoaming and the tariffs applicable to theService plan. You can connect to GPRS services as ifyou are in the UK when you use it abroad.123122International services saved with the international diallingcodes you need, ie, +44 minus theleading zero from the area code for calls back to the UK.Note: The availability of Orange productsand services when roaming is dependentupon the partner network.stay in touch in many countries by switching networksOrange has partnerships with a range ofnetworks in a variety of countries. Whenyou go abroad, you need to tell your phoneto select a network.To select the network area (Roaming):1Press Menu, scroll to Settings andpress select, then Phone settings.2Scroll to Select Network and press OK.3Press Select Network.4Press OK, select UMTS/GMS Dual,GSM Only, or PCS Only and press OK..5Select Auto or Manual and press OK.■AutoThe selection of network serviceoperators depends on the setting in the Edit preferred list. ■ManualYou will be required to select anetwork service operator from the list.For more information call Orangecustomer services on 150 or, if you are a pay as you go customer, on 451 fromyour Orange phone.International services
12411ensure yourphone issecure
127Orange CareLife’s difficult enough, without having toworry about the expense and hassle ofreplacing your phone. With Orange Care you get:■Worldwide cover for 12 months againstloss, theft, accidental or maliciousdamage and handset breakdown.■A replacement phone of the samemodel despatched within 24 hours ofour acceptance of your claim, to anyUK address.■The same number and the same serviceon your replacement Orange phone thatyou enjoyed on your old one, so you’renever out of touch for long.■Great value cover for £5 per month.To get Orange Care call 150 free from yourOrange phone.Note: Orange Care includes insurance and warranty that is subject to terms andconditions and exclusions as stated inchapter 11.To find out if you are covered by OrangeCare or for more information call 150 freefrom your Orange phone.protecting your phoneAccidents happen – which is why we offerOrange Care. However, we do ask that You take good care of your phone andfollow just a few basic steps to help protectyour phone:■Don’t leave your phone unattended in a public place.■Don’t leave your phone in a vehicle.If this can’t be avoided, please makesure it’s locked in the boot or locked in the glove compartment.126■Never loan your phone to someone else.How to claim:■Report the loss, theft or damage toOrange as soon as possible within 24 hours of discovery.■Loss, theft or malicious damage claims must be reported to the policeimmediately (or as soon as possiblewithin 24 hours of discovery). ■To make a claim or to have your phonebarred to prevent unauthorised usesimply call Orange customer serviceson 07973 100 150, or if you are abroadcall +44 7973 100 150.■To speed up your claim make a note of the key facts before calling, eg, timeof theft, where you lost it, how it gotdamaged and what the damage is,steps taken to recover your phone andany other relevant details. You mustprovide any assistance and/orinformation that Orange reasonablyrequests in connection with thereplacement of your phone.■Remember, if your phone is stolen ormaliciously damaged we need a crimereference number or a lost propertynumber if it is lost.■Once your claim is agreed, Orange will despatch your replacement phone.Please see section 13.1 in the OrangeCare terms and conditions for moreinformation.ensure your phone is secureensure your phone is secure
To activate your USIM Card PIN:To turn your phone on once USIM CardPIN is activated, enter the four-digit numberand press OK.To change your USIM Card PIN:1Press Menu then scroll to and selectSettings, then Security settings followedby Set PIN.2Select Change PIN and press OK.3Select PIN1 or PIN2 and press OK.4Enter the current PIN code and press OK.5Enter your new PIN code and press OK.6Enter your new PIN again to confirmand press OK.the security code protects yourphone against unauthorised useThe securioty code is preset to 9999 and is a lock on your phone rather than yourUSIM Card. This means that anyoneputting a new USIM Card into your phonewould not be able to use it without thesecurity code.129ensure that only authorised peoplecan use your phoneIf your phone’s USIM Card PIN is activateda four-digit PIN (Personal IdentificationNumber) will be requested each time youswitch your phone on. This PIN is preset to 1111. To increase your phone’s securityyou can change the PIN to a number onlyyou know.If you enter an incorrect PIN 3 times in a row, the PIN will become locked. Enterthe Personal Unblocking Key (PUK) whenrequested and then enter a new PIN twiceto activate the USIM Card. Please contactyour network provider for furtherinformation on PIN and PUK.128ensure your phone is secureensure your phone is secureWhat if I enter the wrong PIN?If you enter an incorrect USIM Card PINor PIN2 three times in a row, your USIMCard will block. You will need a PUK(personal unblocking key) to unblock your USIM Card. Call customer services on 07973 100 150if you are a pay monthly customer or07973 100 451 if you are a pay as you gocustomer for details on how to unblockyour phone. Do not attempt to guess the PUK code. If you enter your PUK code incorrectly 3times in a row, you will permanently blockyour USIM Card and you may have toreturn your phone to Orange.
13012referenceensure your phone is secureWhat are the security codes for?Your Orange phone comes with a numberof preset security codes. Each codecontrols one of your phone’s features.Use the table below to identify whichcode you need to activate each feature.security feature preset codeSIM Card PIN (PIN1) 1111Fixed dialling (PIN2) 1111Call barring 1111
keeping calls brief and to a minimum.■If you don’t have a personal handsfreekit or personal handsfree car kit, stopand park your vehicle safely with theengine off before using your phone,although never on a motorway slip roador hard shoulder even if it is urgent. ■Do not store or carry inflammableliquids, gases or explosive materials inthe same compartment as your phone,its parts or accessories and alwaysstore your phone safely and securely.■You should always use a phone holderin your car to secure your phone safely.Never place the phone on thepassenger seat or where it can breakloose in a collision or sudden stop.Remember: Always give your full attentionto driving. There is a personal handsfree kitand personal handsfree car kit available formost Orange phones which you canpurchase separately by calling the OrangeAccessories Hotline on 0500 178 178 or byvisiting your local stockist. 4car kit installation■Only qualified personnel should install orservice the personal handsfree car kit orthe phone in a vehicle. Faulty installationor service may be dangerous and mayinvalidate any warranty which may applyto the unit.■For vehicles equipped with an air bag,remember that an air bag inflates withgreat force. Do not place objects,including both installed or portablewireless equipment, in the area over theair bag or in the air bag deploymentarea. If a personal handsfree car kit isimproperly installed and the air baginflates, serious injury could result. ■Check regularly that all mobile phoneequipment in your vehicle is mountedreference133safety1network servicesThe mobile phone described in this guide isapproved for use on the Orange network. Anumber of features included in this guideare called Network Services. These arespecial services that you can arrangethrough Orange. Before you can takeadvantage of the Network Services, youmust subscribe to them through Orange.Instructions for these services are includedin this guide.2everyday use of your phoneHold your phone as you would any othertelephone, with the antenna pointing upand over your shoulder. If your phone hasan extendible antenna, extend it fully. Donot touch the antenna unnecessarily whenthe phone is switched on, as this will affectcall quality and may cause the phone tooperate at a higher power level than isneeded. As with any other radiotransmitting equipment, you are advisedthat for the satisfactory operation of yourphone and for your own safety, you shoulduse your phone only in the normaloperating position.3using your Orange phone in avehicleSafety comes first, and is the ultimateresponsibility of the driver. Therefore:■Orange recommend that you do notuse your phone when driving, unlessyou are using a wired personalhandsfree kit or personal handsfree car kit.■If you need to make or receive a calland you have a personal handsfree kitor personal handsfree car kit, make sureit is done sensibly using speed diallingor voice activation where possible, andreference132
When making an emergency call,remember to give all the necessaryinformation as accurately as possible.Remember that your phone may be theonly means of communication at the sceneof an accident - do not cut off the call untilgiven permission to do so by the operator.7one touch emergency diallingIf your phone supports preprogrammedone touch emergency dialling, using the 9key to call the emergency number may notbe possible when you have restricted orbarred outgoing calls from your phone. Thisdepends on the type of restriction you havechosen, and the type of barring option youhave selected.One touch emergency dialling does notoperate when certain other features are inuse (such as keypad locking and others).Note: Official emergency numbers (e.g999, 112 or other official emergencynumber) may vary by location. However,only one official emergency number isprogrammed into your phone, which maybe incorrect if you are using your phoneoverseas. Please check with our PartnerNetwork abroad for the emergency numberthat is used in that location. Your Orangephone, like any mobile phone, operatesusing radio signals, mobile and fixed linenetworks which cannot always guaranteeconnection in all conditions. Thereforenever rely solely upon your mobile phonefor essential communication such asmedical emergencies. Do not hang upduring an emergency call until you are toldto do so by the operator. Note: When using voice dialling you mustsay the name exactly as you said it whenyou recorded it, which may be difficult in,reference135and operating properly. Your mobile phone is a low power radiotransmitter and receiver. When it is switchedon, it receives and sends out radio frequency(RF) signals. Most modern electronicequipment is shielded from RF signals.However, RF signals may affect improperlyinstalled or inadequately shielded electronicsystems in motor vehicles (eg electronic fuelinjection, electronic anti-lock braking,electronic speed control or air bag systems,etc). Check with the manufacturer or itsrepresentative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added toyour vehicle. 5fuse replacement■Always replace a blown fuse with a fuseof the same type and size. Never use afuse of a higher rating.6emergency callsIf your phone offers the features listedbelow, and if you have restricted or barredoutgoing calls from your phone, calls toemergency numbers (999 or 112 in the UK)may still be possible. The features are:■Restricted dialling lists■Call barring■Fixed dialling lists■Calls to closed user groups■Keypad locking Ensure the phone is switched on and inservice. Give your location to the operator.To make an emergency call:1If the phone is not on, switch it on.Check for adequate signal strength.2From the main display key in theemergency number for your location (eg999, 112 or other official emergencynumber). reference134
reference137reference13610 hearing aidsCertain hearing aids can be interfered withby your mobile phone. If this occurs, pleaseconsult the hearing aid manufacturer.11 other medical equipmentOperation of any radio transmittingequipment, including mobile phones, mayinterfere with the working of otherinadequately protected medical devices.Consult a physician or the manufacturer ofthe medical device if you have anyquestions. Always switch off your phone inhealth care facilities when any regulationsposted in these areas instruct you to do so. 12 aircraft safetyUsing your phone while in the air isprohibited. Switch off your phone beforeboarding any aircraft. The use of mobiletelephones in an aircraft may be dangerousto the operation of the aircraft, disrupt themobile telephone network, and is illegal.Note: Failure to observe this instructionmay lead to suspension or denial of Orangephone services to the offender, or legalaction or both.13 explosive materials■You are advised to switch off yourphone when at a petrol station or otherrefuelling point. You must observerestrictions on the use of radioequipment in fuel depots (fuel storageand distribution areas); chemical plantsor where blasting operations are inprogress.■Areas with a potentially explosiveatmosphere are often but not alwaysclearly marked. They include: belowdeck on boats; chemical transfer orstorage facilities; vehicles using liquefiedpetroleum gas (such as propane orfor example, a noisy environment or duringan emergency. Do not rely solely uponvoice dialling in all circumstances.Note: A valid USIM Card must be insertedin your phone in order to make emergencycalls. Pay as you go customers do notneed to have talk time available, but needto have used the phone in the previous sixmonths.8operating environmentRemember to follow any special regulationsin force in any area, and always turn offyour phone wherever it is forbidden to useit, or when it may cause interference ordanger. When connecting the phone or anyaccessory to another device, read its userguide for detailed safety instructions. Do not connect incompatible products. 9pacemakers■Pacemaker manufacturers recommendthat a minimum separation of 16 cm (6inches) be maintained between ahandheld phone and a pacemaker toavoid potential interference with thepacemaker. These recommendationsare consistent with the independentresearch of and recommendations ofWireless Technology Research. Userswith pacemakers should therefore:■Always keep your phone at least 20cm (8 inches) away from yourpacemaker when the phone isswitched on.■Never carry your phone in yourbreast pocket.■Use the ear opposite to thepacemaker to minimise the potentialfor interference.■Switch off your phone immediately ifyou suspect that interference is beingcaused.
information stored on them may beerased.■Always switch your phone off in anyfacility where posted notices so require.15 phone and battery careWarning: Use only batteries, charger andaccessories approved for use with thisparticular phone model. The use of anyother types may invalidate any approval orwarranty applying to the phone, and maybe dangerous.■Do not charge the battery when eitherof your phone’s covers are removed.■Keep the phone and all its parts andaccessories out of children’s reach.■Your phone is not water resistant. Keepit dry. Precipitation, humidity and alltypes of liquids or moisture can containminerals that will corrode electroniccircuits.■Do not use your phone in dusty, dirtyareas. Its moving parts can be damaged.■Your phone is powered by arechargeable battery. Note that a newbattery’s full performance may only beachieved after two or three completecharge and discharge cycles.■The battery can be charged anddischarged hundreds of times but it willeventually wear out. When the operatingtime (talk time and standby time) isnoticeably shorter than normal, it is timeto buy a new battery.■Temperature extremes may affect theability of your battery to charge: allow itto cool down or warm up first.■Never use any charger or battery whichis damaged or worn out.■Always unplug the charger when not inuse. Do not leave the batteries connectedto the charger for longer than a week,since overcharging may shorten itslifetime. If left unused, a fully chargedreference139butane); areas where the air containschemicals or particles, such as grain,dust or metal powders; and any otherarea where you would normally beadvised to turn off your vehicle engine.Note: The functioning of your phone canbe affected by localised conditions, and wecannot guarantee coverage insidebuildings. If you have difficulty in making orreceiving calls, you should contact Orangecustomer services.14 general safety information■When changing your phone’s cover,always switch off the power anddisconnect the phone from the chargeror any other device. Always store thephone with the covers attached. Neveruse a phone without a cover.■Remember to always make backupcopies of all important data.■Your phone must be switched on toaccess games, ring tone composer,calendar, calculator, wap, infrared, timerand other similar features. Do notswitch your phone on when mobilephone use is prohibited or when it maycause interference or danger. ■The information or services you haveaccessed using wap are stored in thecache of your phone, which is amemory used to store data temporarily. You should empty the cache of yourphone after each use to ensure that anyconfidential information cannot beaccessed by anyone using your phone.■Parts of the phone are magnetic.Metallic materials may be attracted tothe phone. Always secure the phone inits holder because metallic materialsmay be attracted by the earpiece. Donot place credit cards or other magneticstorage media near the phone, becausereference138
reference141battery will discharge itself over time.■Do not paint your phone as this canclog its moving parts and preventoperation.■Only use the antenna supplied or anapproved replacement antenna.Unauthorised antennae, modificationsor attachments could damage thephone and may violate regulationsgoverning use of mobile phones.■Keep all USIM Cards out of children’sreach.■Use your phone battery only for itsintended purpose, and never use anycharger or battery which is damaged or worn out.■Never allow the battery terminals toshort circuit, as this can cause damageto the battery or to the connectingobject (a short circuit can occur if ametallic object such as a coin, clip orpen causes direct connection betweenthe + and - terminals of the battery).Therefore, always take adequateprecautions when carrying a sparebattery in a purse or pocket.■Batteries must be recycled or disposedof properly and according to your localregulations, and must never bedisposed of in household waste. Never dispose of batteries in a fire.■When you disconnect the power cord of any accessory, including the charger,grasp and pull the plug, not the cord.■For good operation times, discharge an NiMH battery from time to time byleaving your phone switched on until itturns itself off.■Do not attempt to open the casing onyour phone or its battery. Non-experthandling may damage it.■Do not drop, knock or shake the phone.Rough handling can break the internalcircuit boards.reference140■Do not use harsh chemicals, cleaningsolvents, or strong detergents to cleanyour phone. Wipe it with a soft clothslightly dampened in a mild soap andwater solution.■Do not store it in hot areas. Hightemperatures can shorten the life ofelectronic devices, damage batteriesand warp or melt certain plastics.■Do not store your phone in cold areas.When it warms up (to its normaltemperature) moisture can form insidethe phone which may damageelectronic circuit boards.All of the above suggestions apply equallyto your phone, battery, charger or anyaccessory. If any of them is not workingproperly, contact Orange customer serviceson 07973 100 150 or, if you are a pay asyou go customer, on 07973 100 451, fromany other phone for assistance.radio waves and yourphoneSpecific absorbtion rate, or SAR, is aninternationally accepted way of measuringhow much radio frequency (RF) energy isabsorbed by the body when a mobilephone is used.All phones on the Orange network aredesigned by the phone manufacturers tocomply with the relevant recommendationsand standards. Orange believes that newand existing customers should be fullyinformed about SAR.The SAR value for your Sanyo S750 is0.840w/kg. (0.776 w/kg according toNote: The SAR value for your phone has been provided to Orange by themanufacturer. By acting as facilitator FCC requirements.)
reference143for conveying this information to ourcustomers, Orange is fulfiling its duty as a responsible retailer.paperwork14-day phone return The 14-day phone return only applies tonew phones and excludes upgrades andreconditioned phones. If you are unsatisfiedwith our service in any way, you can returnyour phone within 14 days of purchase,and we will reimburse you the cost ofpurchase and your connection charge. All we request is that you pay for the callsyou’ve already made and a percentage ofthe monthly subscription. Simply fill in theform supplied with your phone and take italong with your phone to your stockist. Youshould retain the form for your records.data protectionWe will use the personal information yousupply us to help manage your Orangeaccount efficiently, for example, to assist inhandling queries, sending bills (excludingpay as you go) or to send you informationon products and services which may be ofparticular interest to you. From time to time,we may pass information about you to thirdparties or government agencies. Full detailsare given in the terms and conditionsbooklet.Please call Orange customer services on 07973 100 150 or, if you are a pay as yougo customer, on 07973 100 451 if you donot wish to receive any marketing materialsrelated to Orange and its services, or if youdo not wish us to pass on your details toany other reputable organisations for salesand marketing purposes.reference142direct debit Paying by Direct Debit is a convenient wayto pay. If you’re a pay monthly customeryou will still be sent a detailed monthlystatement but won’t have to remember tosend a cheque each month. To set up aDirect Debit payment call 150 from yourOrange phone.If you’re a pay as you go customer you cancombine control with peace of mind,topping up from as little as £10 a month to£100. You can change or cancel yourDirect Debit anytime, just give 14 daysnotice. To set up a Direct Debit paymentcall 450 from your Orange phone . allowing access to your Orange accountIt can sometimes be useful for someoneelse to have access to your account, forexample if you have more than one Orangephone in your name. As an account holderyou can choose to allow information onlyaccess and access which will allowchanges to be made. Please call customerservices who will send you a form.Orange useful bookletsIf you would like to receive a free bookletcontaining useful information on an Orangeproduct or service call Orange Customerservices on 07973 973 150 or, if you are apay as you go customer, 450 from yourOrange phone.Orange Care terms andconditions1interpretation1.1 In these terms and conditionsInsurance refers to the provisions ofclause 3 and Warranty to theprovisions of clause 7, togetherInsurance and Warranty are referred to
available upon request to HSBCInsurance Brokers Limited, QuayWest, Trafford Wharf Road,Manchester, M17 1PL.2.4 The following paragraphs describe theconditions and cover provided underthe terms of this Insurance whichforms part of a master policy arrangedby HSBC Insurance Brokers Limitedon behalf of Orange. This Insurance issubject to the terms and conditions ofthe master policy, a copy of which canbe obtained from HSBC InsuranceBrokers Limited. Requests should bemade in writing, stating your Orangephone number.3 cover for lost stolen and damagedphonesYour phone which must be in yourpossession or in the possession of anauthorised user is insured worldwidesubject to the terms and conditions of theInsurance policy (see clause 6.14 in respectof conditions outside the United Kingdom).If your phone (or parts there of) is lost,stolen or damaged you will be entitled to areplacement or repair “free of charge”subject to payment of the administrationfee as detailed in clause 9.6, subject tocompliance with all the following terms andconditions of the policy. For yourinformation an authorised user is theOrange registered customer, other usersofficially notified to Orange by the customerand authorised by Orange, the registeredcustomer’s spouse/partner, members ofhis/her immediate family, all of whom wouldnormally reside at the registered customer’saddress and employees of the registeredcustomer who use the phone withpermission of the customer. reference145as Orange Care.1.2 Orange Care is subject at all times tothe provisions of these terms andconditions and does not apply andcannot be purchased in relation to anysecond line activated on your Orangephone. (Orange Care only applies toapproved and Orange brandedphones).1.3 To check whether your chosen serviceplan includes Orange Care or requiresOrange Care to be purchased as anoptional extra please call 150 fromyour Orange pay monthly phone or07973 100 150 from any other phone.Small Business customers should call345 from their Orange phone or07973 100 345 from any other phoneand Business Solutions customersshould call 158 from their Orangephone or 07973 100 158 from anyother phone. Pay as you gocustomers can purchase Orange Careby calling 450 from their Orangephone or 07973 100 450 from anyother phone. 2 insurance terms2.1 Orange Personal CommunicationsServices Limited (Orange) is monitoredby HSBC Insurance Brokers Limitedwhich is a member of the GeneralInsurance Standards Council.2.2 Orange is authorised by the insurer tocollect premiums, to accept or declineclaims, to arrange repairs and issuereplacement phones on behalf of theinsurer. For the purposes of thisInsurance “phone" means handset,standard battery, USIM card andcharger, originally supplied as part ofthe standard package. 2.3 The Insurance is arranged with anauthorised insurer whose details arereference144
4.1.1 normal wear and tear ordeterioration, depreciation,rusting or oxidisation,atmospheric or climaticconditions or other graduallyoperating cause;4.1.2 confiscation or detention;4.1.3 improper maintenance, repair ormodification;4.1.4 defective materials orworkmanship covered by themanufacturer’s warranty;4.1.5 breakdown of or interruption tothe network service;4.1.6 loss of use or consequentialloss of any kind;4.1.7 cosmetic damage which doesnot impair the normal functionsof the phone;4.1.8 loss of or theft of items leftunattended in a public place;4.1.9 theft of items from anunattended vehicle unless theitem was in a locked boot orlocked glove compartment andthe vehicle itself was securelylocked;4.1.10 any wilful act, neglect or failureto take reasonable care by youor any authorised user or anywilful act or neglect carried outat the direction or instigation ofyou or any authorised user;4.1.11 disregard of manufacturer’sand/or operating instructions;4.1.12 damage resulting from pressurewaves caused by aircraft orother aerial devices travelling atsonic or supersonic speeds;4.1.13 war and hostilities;4.1.14 loss, destruction or damage inNorthern Ireland due to civilcommotion unlawful or wantonreference1473.1 Loss, theft or malicious damageclaims must be reported to the Policeimmediately but in any event within 24hours of discovery of the occurrence.In respect of claims arising outside theUnited Kingdom please refer toClause 6.14.3.2 Your claim must be reported toOrange as soon as possible but in anyevent not more than 24 hours afteryou discover the loss, theft ordamage. In respect of claims arisingoutside the United Kingdom pleaserefer to Clause 6.14. To make a claimyou must provide the following:3.2.1 the crime reference number inrespect of theft or maliciousdamage claims or the lostproperty reference number ifthe phone has been lost;3.2.2 full details of how the loss, theftor damage occurred; and3.2.3 any other information andevidence as may reasonably berequested by Orange regardingthe cause of loss or damage.3.3 Orange will arrange repair orreplacement on behalf of the insurers.3.4 Lost, stolen or damaged antennas willbe repaired/replaced, whereappropriate, free of charge once only.3.5 You or any authorised user of thephone must at all times act with duecare in looking after the phone andtake all reasonable precautions tosafeguard it against loss, theft ordamage. 4exclusions4.1 A replacement or repair will not beprovided under the terms of theInsurance where the loss or damageis caused by or consists of:reference146
monetary settlement under the termsof the Orange Care Insurance policy.6.4 The Insurance period will beunaffected by the replacement of yourphone and will continue to apply fromthe date the Insurance first came intoforce.6.5 Should you find a phone that youhave reported lost or stolen beforeyou have received a replacement, youmust report this to Orangeimmediately so that the delivery of thereplacement can be cancelled. If youfail to do so we reserve the right toimpose a charge for any attempt todeliver the replacement.6.6 When a replacement phone has beensupplied due to accidental ormalicious damage the original phonemust be returned to Orange.6.7 When a replacement phone has beensupplied because of loss or theft, ifthe original phone is subsequentlyrecovered it must be returned toOrange as it is the property of theinsurer.6.8 If there is reason to believe that youhave not taken reasonable care ofyour phone any claim may be referredto Chartered Loss Adjusters in orderto carry out a special investigation intothe circumstances of the claim. Nofree replacement or repair will beprovided unless and until the adjustersconfirm your claim is acceptableunder the terms of the policy6.9 If Orange believes that you havepersistently failed to take reasonablecare of your phone your cover will becancelled.6.10 Orange may at its option require youto return your phone for examinationbefore a replacement is supplied.reference149act committed maliciously inconnection with any unlawfulassociation;4.1.15 radioactive contamination; 4.1.16 loss or theft of a phone fromtemporary premises is coveredonly where there is evidence offorcible and violent entry or exit.4.2 A replacement or repair will not beprovided if:4.2.1 Orange has reason to believeyou have made a fraudulentclaim;4.2.2 you do not make reasonableefforts to recover any lost orstolen items;4.2.3 the phone is not registered andconnected to the Orangenetwork in your name; 4.2.4 at the time of loss, theft ordamage the phone was notbeing used or in the possessionof you or an authorised user.5 premium paymentInsurance cover will cease if any premium isnot paid on the due date unless such delayis due to a processing error by any clearingbank or similar. Your phone will not bereplaced or repaired if any sum is due byyou to Orange.6 general6.1 It is a condition of this policy that thereplacement of any phone will only bemade with an Orange product.Wherever possible, reasonable effortswill be made to ensure that thereplacement phone is of the same orsimilar specification.6.2 Replacement phones may be suppliedfrom refurbished stock that have beentested and are fully functional.6.3 In the event of a claim you are onlyentitled to repair or replacement (atthe option of Orange) of your phone.There is no entitlement to anyreference148
Orange account.6.18 Orange will use its reasonableendeavours to dispatch anyreplacement phone to you within 24hours of agreeing to issue suchreplacement, however, for reasonsbeyond our control this may notalways be possible.6.19 Orange will arrange with you a placeand time period for any replacementphone to be delivered, on payment ofthe administration fee detailed inclause 9.6. We reserve the right toimpose a delivery charge if you areunavailable for the delivery as agreed.6.20 Any replacement phone receivedunder either clause 3 or clause 7 willnot attract a further period ofInsurance or warranty. For theavoidance of doubt (subject to theprovisions of clause 6) the periodsstated in clauses 8.1, 9.1 and 10.2 asappropriate will continue to apply fromthe date such cover originally cameinto effect. 6.21 Any claim accepted under OrangeCare purchased as an optional extrawith your Pay Monthly service plan willbe subject to an administration fee.See clauses 9.6, 9.6.1, and 9.6.2. fordetails.7 warranty - defective materials orworkmanship7.1 If your phone (or parts thereof)becomes defective due to faultymaterials or workmanship Orange will(at its option) repair or replace it at nocharge (on payment of theadministration fee, if applicable, asdetailed in clause 9.6) provided that:7.1.1 it has been used in accordancewith the operating instructions;reference1516.11 If Orange has reasonable cause tobelieve you have made a fraudulentclaim your cover will be cancelled.6.12 You must provide any assistanceand/or information that Orangereasonably requests in connection withthe replacement of your phone.6.13 A replacement item will be refused oryou will be charged for any replacementif you have not complied with the termsof the Insurance policy and of OrangeCare.6.14 If your phone is lost or stolen ormaliciously damaged whilst you areabroad you must report the loss or theftto the relevant local authority and toOrange as soon as possible but in anyevent as soon as reasonablypracticable after you discover loss theftor malicious damage. A replacementphone will not be sent to you until youreturn to the United Kingdom.6.15 Where a replacement phone is issuedunder the warranty the original phonemust be returned to Orange.6.16 You may be charged therecommended retail price of anybattery charger or antenna returned toOrange which is shown not to be thatoriginally supplied with the phone or ofany phone returned to Orange whichis shown to have been deliberatelydamaged.6.17 If your phone is lost or stolen, ormaliciously or accidentally damagedso that it is no longer operable andsuch loss, theft or damage fallsoutside these terms and conditionsthen Orange may entirely at itsdiscretion agree to sell you areplacement phone at prevailingreplacement phone prices. Thecharge for any replacement phone sosupplied will be applied to yourreference150
days after the end of the month inwhich cover becomes effective.9.2 Premiums will be invoiced monthly byOrange on behalf of the Insurer onyour Orange account and must bepaid along with your Orange charges. 9.3 Premiums may be varied at any timeand will be effective 90 days after youhave been notified in writing or otherdurable form, unless the premium isvaried at the annual renewal date ofthe policy. If your premium isincreased you may terminate thispolicy on not less than 10 days notice(before your bill date). If you do notgive notice within one month ofnotification of any increase you will betaken to have accepted the increase.9.4 In the event that any tax payable onpremiums should be increased or anynew tax imposed then such increaseor new tax may be passed onto you.9.5 Where phones share an OrangeGroup service plan then Orange Caremust be purchased separately foreach phone.9.6 Any claim accepted under OrangeCare will be subject to anadministration fee charged to youraccount in advance of any repair orreplacement being undertaken.Details of the current administrationfee are available on request fromOrange and are published in ourperiodically updated price guide. Theadministration fee is subject to changeand is payable in respect of allaccepted claims made under OrangeCare with the exception of those setout in clause 9.6.1.9.6.1 The administration fee will notbe payable in respect of a claimfor defective material orworkmanship of a new phonereference1537.1.2 any repairs which may havebeen, or are to be undertakenhave been arranged by Orange;7.1.3 you have complied with theforegoing terms and conditions;7.1.4 the Orange phone is registeredand connected to the Orangenetwork in your name;7.2 This Warranty is an extra benefit andis additional to your legal rights;7.3 Batteries only have a 12-monthwarranty.8 term & payments - Service Planinclusive of Orange Care8.1 Where you are connected to a serviceplan which includes Orange Care theInsurance and Warranty will come intoforce when you register the phone onthe Orange network. The Insuranceand Warranty will remain in effect for aperiod of 12 months, unless youswitch to a different service plan asindicated in clauses 11.2 and 11.6.8.2 Orange Care cover may be purchasedseparately once the initial period of 12months has expired.8.3 Where phones share an OrangeGroup service plan then each phonewill be covered separately.9 term & payments – pay monthlyService Plan with optional Orange Care9.1 Where you are connected to a serviceplan which requires Orange Care to bepurchased as an optional extra theInsurance and Warranty will come intoforce 24 hours after you call to requestcover or 24 hours after we receive yourwritten request for cover and will eachhave a minimum term of 12 months.Your confirmation of Insurance coverwill be sent to you within 30 workingreference152
paid in advance.10.2 The policy only applies to approvedand branded Orange pay as you gophones and may be purchased forany phone within the current pay asyou go range. If you pay by creditcard or debit card the policy will comeinto force 24 hours after your call torequest cover. If you pay by chequethen the policy will come into forcewithin 24 hours of clearance of yourcheque. The Insurance and warrantywithin the policy will each have a termof 12 months. Your confirmation ofInsurance cover will be sent to youwithin 30 working days after the endof the month in which cover becomeseffective.10.3 You may request that the policy isterminated at any time during the 12month period in which event Orangewill refund to you a pro rata proportionof the premium for the balance ofeach complete month remaining ofthat period unless you have alreadymade a claim on the policy in whichevent no refund will be due.11 switching between Service Plans11.1 In the event that you wish to switchfrom one pay monthly service plan toanother both of which include OrangeCare, or, from one pay monthlyservice plan to another both of whichrequire Orange Care to be purchasedas an optional extra then Orange Carewill continue unaffected.11.2 In the event that you wish to switchfrom a pay monthly service plan whichincludes Orange Care to a paymonthly service plan which requiresOrange Care to be purchased as anoptional extra the inclusive OrangeCare will automatically cease.reference155(including standard battery andcharging unit but excludingreconditioned and/or secondhand phones) where thedefective material orworkmanship has been broughtto Orange’s attention within 6months of the date of purchaseof the phone. 9.6.2 For the avoidance of doubt theadministration fee is notrefundable.9.7 You may terminate Orange Care on orafter the minimum term by giving notless than 10 days notice before a billdate. As a concession, if you are alsoterminating your Orange account thenyou may terminate Orange Care withinthe minimum term and it will not benecessary for the notice to expire onyour bill date but in such event youwill not be entitled to a refund of anypremiums paid.9.8 Orange will negotiate renewals of theInsurance policy on your behalf andmay change Insurer. The Insurer andOrange may vary the terms of thepolicy from time to time but will giveyou 90 days notice of any suchchanges. If your rights under thepolicy are restricted or removed youmay terminate Orange Care on givingnot less than 10 days notice endingon an invoice date. If you do not givenotice within one month of notificationof any changes you will be taken tohave accepted the changes.10 term and payments – pay as you goService Plan10.1 When you are connected to a pay asyou go service plan which requiresOrange Care to be purchased as anoptional extra the premium must bereference154
Care will automatically cease but insuch event you will not be entitled toany refund of premiums paid.12 claims12.1 To make a claim under this Insuranceyou should call 150 from your Orangepay monthly phone or 07973 100 150from any other phone if you are a paymonthly customer. Pay as you gocustomers should call 451 from theirOrange phone or 07973 100 451 fromany other phone. Small Businesscustomers should call 345 from theirOrange phone or 07973 100 345 fromany other phone and BusinessSolutions customers should call 158from their Orange phone or07973 100 158 from any other phone.Your claim will be handled fairly andpromptly.12.2 In certain circumstances, particularlywhere there is a dispute over yourclaim Orange may refer the matter toindependent Chartered Loss Adjustersfor investigation and review.13 complaints13.1 If you have any queries or complaintsregarding this Insurance you should inthe first instance address this toOrange. Call 150 from your Orangepay monthly phone or 07973 100 150from any other phone. Pay as you gocustomers should call 451 from theirOrange phone or 07973 100 451 fromany other phone. Small Businesscustomers should call 345 from theirOrange Phone or 07973 100 345from any other phone and BusinessSolutions customers should call 158from their Orange phone or07973 100 158 from any other phone.13.2 If your queries or complaints regardingreference157reference15611.3 In the event that you wish to switchfrom a pay monthly service plan whichrequires Orange Care to be purchasedas an optional extra to a pay monthlyservice plan which includes OrangeCare then from the date suchswitching takes effect you will becovered by Orange Care for theunexpired balance (if any) of anyperiod under clause 8.1 calculatedfrom the day your phone was firstregistered on the Orange network.11.4 In the event that you wish to switchfrom a pay as you go service plan forwhich Orange Care has beenpurchased to a pay monthly serviceplan which requires Orange Care to bepurchased as an optional extra OrangeCare will automatically cease. Orangewill refund to you a pro rata proportionof the premium for the balance of eachcomplete month remaining of thatperiod unless you have already made aclaim on the policy in which event norefund will be due.11.5 In the event you switch from a pay asyou go service plan to a pay monthlyservice plan which includes OrangeCare then from the date suchswitching takes effect you will becovered by Orange Care for theunexpired balance (if any) of anyperiod under clause 8.1 calculatedfrom the day your phone was firstregistered on the Orange network.11.6 In the event you switch from a paymonthly service plan inclusive ofOrange Care to a pay as you goservice plan Orange Care willautomatically cease.11.7 In the event that you wish to switchfrom a pay monthly service plan forwhich Orange Care has beenpurchased as an optional extra Orange
to emergency services). It may include usrestricting the Service whereby you willautomatically be re-directed into Orangewhen you attempt to make an outgoing callfrom your DeviceBilling Datethe day on which your billing statement willbe issued after you have been connected.Chargesall charges for Services, as published in ourperiodically updated Price Guide. Theseinclude any reasonable administrationcharges.Connectionthe process of giving you access to aService. "Disconnection" and "Re-connection" have corresponding meanings.Contentinformation, communications, images andsounds, software or any other materialcontained on or available through theServices.Contractthese terms and conditions which arebinding on both you and Orange for eachDevice you connect to the OrangeNetwork.Customer Communicationinformation made available to you byOrange which provides information onOrange Services. It may be made availableon your Device or provided electronically ordistributed with new Devices or in mailingsto some or all Orange Customers.Depositrefundable amount that Orange may askyou to pay before we Connect or Re-connect you to the Network or beforeproviding any Service.Devicea mobile telephone, device or data card(excluding Accessories) which is approvedby Orange for connection to its Network.reference159reference158this Insurance are not satisfied, you canin the second instance write to ProductInsurance, Orange PCS, SenhouseRoad, Darlington, DL1 4YG.13.3 If you are not satisfied with the way acomplaint has been dealt with youshould write to HSBC InsuranceBrokers Limited, Quay West, TraffordWharf Road, Manchester, M17 1PL. 13.4 If you remain dissatisfied, HSBCInsurance Brokers as a member of theGeneral Insurance Standards Councilis also a member of a registeredindependent dispute resolutionscheme. They will advise you how youcan contact this scheme.13.5 Insofar as general Insurance productsare concerned Orange is monitoredby HSBC Insurance Brokers Limitedwho are members of the GeneralInsurance Standards Council.pay monthly terms andconditions1definitions The following words and expressions shallhave the following meanings:AccessoriesProducts approved by Orange which youuse in conjunction with your Device. Theyinclude (without limitation) batteries,chargers, car kits, headsets and carrycases.Accountour records of your payments andoutstanding Charges, plus your personaldetails.Age Restricted Servicesany Services which are specified for useonly by customers over a specific age. Bara block placed by us on some or all of theServices you normally use (except for calls
reference161Line One and Line TwoLine One is the primary means by whichyou have access to the Services. Line Twois a second line on the same Device with itsown phone number.Minimum Termthe minimum period for the supply ofServices as specified in your Service Plancommencing on the date of Registration;where no period is specified in the ServicePlan a minimum period of 12 months fromthe date of Registration will apply.Networkthe electronic communications system bywhich Orange makes Services available inthe United Kingdom.Orange Additional Servicesoptional Services (including but not limitedto Roaming, International Calling, PremiumRate Services and Content provided byOrange) which may cost extra whether theyare supplied in conjunction with ServicePlans or outside Service Plans. OrangeOrange Personal Communications ServicesLimited, or any organisation that maysucceed it as the assignee of this Contract.Referred to in this Contract from time totime as “we” “us” or “our”.Price Guidea list of our current Charges which isupdated from time to time and is availablefrom us upon request. Registrationour acceptance of your application forServices and our record of your data andany User data prior to Connection."Register" has a corresponding meaning.RoamingAn optional Service that allows you to useyour Device on other operators’ networks,usually in foreign countries.ServicesNetwork and other Services, includingreference160Orange Additional Services, provided orprocured by us for you to use. Service Plana number of products which shall includebut not be limited to bundles of airtime,text, and/or Orange Additional Servicesand/or additional discounts offered byOrange for an agreed monthly or otherperiodic payment.USIMa card or other device which shall for theavoidance of doubt include a USIM whichcontains your personal telephone numberand which is programmed to allow you toaccess the Network. Suspensionthe temporary disconnection of Services.“Suspend" has a corresponding meaning.Useryou, or another person named by you, whois authorised to incur Charges to yourAccount.2your Contract and the MinimumTermyour Contract runs for at least theMinimum Term 2.1 For each Device you own, yourContract starts on the date ofRegistration and will continue for theMinimum Term and thereafter youhave limited rights to terminate yourContract during the Minimum Term asdescribed in Section 4.what happens when the minimumterm ends2.2 After the Minimum Term ends, we willcontinue to supply you with Servicesas normal until your Contract isterminated in any of the waysdescribed in Section 4.
works. These may result in some or allof the Services becoming temporarilyunavailable. In such cases, we’ll doeverything we can to keep the periodof non-availability to a minimum.However, some interruption may beinevitable. suspension of Services 3.5 We may suspend some or all of theServices you use, without giving younotice, if:3.5.1 we have good reason to believethat you haven’t complied withone or more of the terms ofyour Contract3.5.2 you don’t pay your bill withinthe time stipulated in Condition6.2; we reserve the right toplace a Bar on some or all ofthe Services from your Device(with the exception of calls tothe emergency services). ThisBar will remain in force untilyou’ve paid everything you oweus. At our discretion, we maycharge you for Reconnectionand removal of the Bar3.5.3 a complaint has been madeagainst you. The complaint willbe thoroughly investigated, andServices will remain suspendeduntil we know the results of thatinvestigation. Any complaintyou make will similarly bethoroughly investigated3.5.4 we have good reason to believethat your mobile phone numberis being used for fraudulent orimproper purposes3.5.5 we suspect on reasonablegrounds that information hasbeen supplied to us without theknowledge of the personreference1633 provision of Serviceswhat we aim to provide in the UK3.1 We will take all reasonable steps tomake the Services available to you atall times. The Services are onlyavailable within the range of the basestations that make up our Network.We cannot guarantee a continuousfault-free service. Please note that: 3.1.1 the quality and availability ofServices may sometimes beaffected by factors outside ourcontrol, such as local physicalobstructions, atmosphericconditions, other causes ofradio interference, features orfunctionality of your Device, thenumber of people trying to usethe network at the same time,and faults in othertelecommunication networks towhich the Network is connected3.1.2 the quality of our Services maynot be at its best insidebuildings or below ground.3.2 When you move outside the Orangeenhanced service area this may resultin:3.2.1 the call being terminated if youare on a video call 3.2.2 the speeds at which data isdownloaded being affected.3.3 Any coverage maps are our bestestimate but not a guarantee ofservice coverage, which may varyfrom place to place.Services may sometimes beaffected by maintenance andupgrading3.4 The Network and the Services mayfrom time to time require upgrading,modification, maintenance or otherreference162
reference165referenceoutside the UK your use of theServices may be subject to differentlaws and regulations that apply in thatother country. Orange is not liable foryour failure to comply with those lawsor regulations.Storage and transmission ofinformation on our Network3.11 We may establish limits concerningthe use of the Services, for examplethe maximum size of an emailmessage that may be sent or receiveand the maximum capacity allocatedto you for storage of Content on theNetwork which you access via theServices. 3.12 You agree that Orange has noresponsibility for the deletion,corruption or failure to store anyContent maintained or transmitted bythe Network. 3.13 While Orange has no responsibility tomonitor the use of the Services if youexceed the use limits we reserve theright to refuse to store or sendContent on your behalf.access to the Services and Content 3.14 Under no circumstances will Orange,or any of the other parties involved inthe provision of Orange Content, beliable for any losses, damages, costsor expenses arising from or in any wayconnected with any errors, defects,interruptions, malfunctions or delays inContent or the provision of Content.Orange agrees to rectify any suchproblems in the Content which arenotified to Orange as soon as Orangereasonably can. If you do notice afault or error in the Content, pleasenotify the fault to Orange.named or that an application isunauthorised or contains falseparticulars3.5.6 you notify us that your Devicehas been lost or stolen3.5.7 we are required by theemergency services or othergovernment authorities tosuspend your Services.3.6 You will remain liable for all monthly orother periodic Charges during anyperiod of Suspension. suspension of Orange AdditionalServices3.7 We reserve the right to change,suspend or withdraw part or all of anyOrange Additional Service on givingreasonable notice.monitoring the Services you use3.8 For the purposes of goodmanagement and security and tomake sure we follow your instructionscorrectly and to improve our service toyou through training of our staff, or tomonitor instances of unsolicitedmessages we may monitor or recordcommunications. Where we havegood reason to believe suchcommunication is unsolicited youagree we may but are not obliged toblock such communication. roaming Services outside the UK3.9 Roaming relies on thetelecommunications systems offoreign networks, over which we haveno control. We cannot therefore offerany guarantees about Roamingservices.3.10 If you use Services from a country164
Age Restricted Services3.19 You are not permitted to access ourAge Restricted Services (if any) if youare below the age specified to accessthe Services. If you are allowed toaccess the Age Restricted Services byvirtue of the fact that you are thespecified age or older you must notshow or send Content from the AgeRestricted Services to anyone belowthe specified age. If you let anyoneunder the specified age use yourDevice, you must ensure youdeactivate access to the AgeRestricted Services.4 your rights to terminate thisContractterminating your Contract after theMinimum Term4.1 You may terminate your Contract toexpire at anytime after the MinimumTerm by giving us at least one month’snotice. You are free to restore yourContract throughout this noticeperiod, should you change your mind.terminating your Contract duringthe Minimum Term4.2 You may terminate your Contractbefore the Minimum Term has expiredif you pay us:4.2.1 all Charges that are due, plus4.2.2 a lump sum equivalent to thetotal of all the monthly or otherperiodic Charges still remainingon your initial Minimum Termagreement (except in thecircumstances set out inConditions 4.3 and 15.1). You’llbe entitled to a rebate of 5% ofthat total if you terminate yourreference1673.15 Orange accepts no liability for theloss, late receipt or non-readability ofany download, transmission or othercommunications. The Content, whichis obtained from a large range ofsources, is supplied to you on an “asis” basis and Orange does not warrantthat the Content is of satisfactoryquality, fit for a particular purpose,suitable, reliable, accurate, complete,secure or is free from error.access to the third party servicesand the internet3.16 We have no control over the value orquality of goods, services or Contentoffered by third parties on or throughthe Services. As a result we cannot beresponsible or liable in any way for,and do not endorse, any of thesegoods, services or Content. 3.17 The Services may be used by you toaccess websites and networksworldwide. Orange accepts noresponsibility for the Content orservices in respect of these and youagree to conform with the instructionsissued by those websites andnetworks relating to your use of thoseservices.3.18 Accessing the internet, which is not asecure environment, or using thirdparty services may leave youvulnerable to unwanted programs ormaterial or viruses that may bedownloaded to your Device withoutyour knowledge which may giveunauthorised access to, or damage,your Device and the informationstored on it. Orange is not liable orresponsible in any way for suchunauthorised access, damage to orloss of information on your Device. reference166
4.4.1 make arrangements for you tobe supplied with equivalentServices by another network atno extra cost to you, or4.4.2 accept written notice from youthat you wish to terminate yourContract. In such cases we willrefund any pre-paid Chargesthat have not been used up.termination of your Contract byOrange4.5 We may terminate your Contractimmediately at any time in respect ofany or all the Devices owned by you,in whole or in part, by giving youwritten notice if:4.5.1 you fail to pass any creditassessments which we mayreasonably consider to benecessary from time to time4.5.2 you fail to pay any of your billsfrom Orange on time4.5.3 we have good reason forbelieving that any informationyou have given us is false ormisleading4.5.4 you become insolvent withinthe meaning of Section 123 ofthe Insolvency Act 1986, orbankrupt, or make anyarrangement with creditors orgo into liquidation or becomesubject to an administrationorder or a receiver is appointedover any of your assets or if wehave good reason for believingthat you are unable to pay theCharges4.5.5 in addition, we may terminateyour Contract at any time afterthe Minimum Term has expiredby giving you at least onemonth’s written notice.reference169Contract up to and includingthe first day of the last month ofthe Minimum Term. terminating your Contract becauseOrange has changed its terms4.3 You may also terminate your Contractif we vary its terms, resulting in anexcessive increase in the Charges orchanges that alter your rights underthis Contract to your detriment. Insuch cases you would need to give usat least 14 days’ written notice prior toyour Billing Date (and within onemonth of us telling you about thechanges). However this option doesnot apply if:4.3.1 we have increased the Chargesby an amount equal to or lessthan the percentage increase inthe All Items Index of RetailPrices published by the CentralStatistical Office in the MonthlyDigest of Statistics in any 12-month period; or4.3.2 the variations we have madehave been imposed on us as adirect result of new legislation,statutory instrument,government regulation orlicence; or4.3.4 the variation relates solely to anOrange Additional Service, inwhich case you may cancel thatOrange Additional Service inaccordance with Condition 15.1. terminating your contract becauseOrange is no longer able to provideaccess to the Network4.4 If, for reasons beyond our control, weare no longer able to provide NetworkServices, we will at our discretioneither:reference168
mandates or other authorisations youmay have given for periodic paymentsto be made to us by third parties. 6 your responsibilitieswhen your payments are due6.1 Ordinarily we will invoice you monthlyin advance for monthly charges whichare non-refundable and monthly inarrears for call and message charges,but we reserve the right to amend theinvoicing period and submit interiminvoices to you. The Connectioncharge will be included on your firstinvoice. Charges in respect ofServices not supplied directly by us,eg Roaming, may be invoiced severalmonths in arrears. VAT will be addedto all invoices at the relevant ratewhere applicable. Payment is duewhen you receive your invoice.6.1.1 You will be responsible forpaying all Charges on yourAccount, whether or not theyhave been accrued by youpersonally. You will also beresponsible for anyextraordinary costs incurred inadministering your Account,including collecting anypayments. If your Service hasbeen Disconnected, either atyour request or ours, you willremain responsible for payingany outstanding Charges.6.1.2 You must make your paymentwhen you receive your invoiceand by one of the paymentmethods stated on your invoicesubject to clause 6.3. Howeverwe may also submit an interimbill or require an immediatepayment if we think you havereference171termination of your contract byOrange without written notice4.6 We reserve the right to terminate yourcontract immediately at any time inrespect of any or all of the Devicesowned by you, in whole or in partwithout notice to you if4.6.1 we have good reason forbelieving that you havebreached Conditions 6.4.2,6.4.3, 6.4.4, or 6.4.5, 6.4.8,6.4.9, 6.4.10, or 6.4.11 or4.6.2 you haven’t complied with oneor more of the terms of yourContract and do not correct thebreach within 7 days of beingasked by us in writing to do so.termination and Line Two4.7 Termination of your Contract for anyreason connected with Line One willresult in automatic termination ofLine Two.5 effect of Termination of theAgreement5.1 When this Agreement is terminated,your Device will be Disconnected andyou will no longer be able to use theServices.what to do after Termination of yourContract5.2 Termination of your Contract is subjectto you paying us any money you oweus and us paying you any money weowe you. After termination, it is yourresponsibility to cancel any directdebits, standing orders, credit cardreference170
6.4.2 keep confidential, and notdisclose to any third party, yourAccount password or anypersonal identification code,number or name issued by uspermitting access to theServices6.4.3 not use the Services for anyimproper, immoral, fraudulent orunlawful purposes or for thesending of any communicationor storing any data which is ofan offensive, abusive, indecent,obscene or menacing nature6.4.4 not cause, nor knowingly allowothers to cause, any nuisance,annoyance or inconvenience,whether to us or to any of ourcustomers, by any meansincluding the use of theNetwork for persistentlysending unsolicitedcommunications withoutreasonable cause6.4.5 not act in a way, whetherknowingly or otherwise, whichwill impair the operation of theNetwork or any part of it, or putit in jeopardy6.4.6 use only Devices andAccessories approved for usewith the Network, and complywith all relevant legislation orregulation relating to their use6.4.7 comply with any reasonableinstructions issued by us whichconcern your use of theServices, and co-operate withus in our reasonable securityand other checks (which mayinclude us making phone callsto you)6.4.8 not send or upload anythingthat is copyright protectedreference173exceeded a reasonable limit onyour Account.penalties for overdue payments6.2 If payment is not made within 14 daysof its due date, we may chargeinterest on all sums outstanding at therate of 2% above the base rate ofNational Westminster Bank. Thisinterest will be charged on a perannum basis calculated daily. payment methods6.3 Ordinarily we will accept payment ofCharges by credit card, debit card,cheque, direct debit and electronictransfer, but we reserve the right torefuse any payment method if wehave reasonable cause to believesuch payment will be dishonoured.6.3.1 We reserve the right to chargean administration fee eachmonth for payments not madeby direct debit.6.3.2 We may arrange for invoices tobe issued by a third party onour behalf. Invoices issued bysuch third party shall be bindingon you and payment of suchinvoices in full to the third partywill be a valid discharge of yourliability to pay such invoicesunder this Agreement.things that you agree to do6.4 Recognising that good managementand security of the Services isimportant to all Orange customers,you agree that you will:6.4.1 provide whatever proofs of youridentity and address weconsider reasonably necessaryfrom time to time. Whilephotocopy or fax copies areusually acceptable we doreserve the right to request theoriginal documentreference172
reference175(unless you have permission) orwhich in any way breaches theintellectual property rights ofany third party6.4.9 not copy, modify, store,forward, publish or distributethe Services or their Contentwithout our express permission6.4.10 only use Content for your ownpersonal use and not for anycommercial purposes ordistribute it commercially6.4.11 not to re-sell, re-supply orotherwise distribute theServices or Devices without theprior written agreement ofOrange6.4.12 not to circumvent the AgeRestricted Service mechanisms.7 multiple users7.1 Where there are one or more Usersother than you under your Contract,you remain responsible :7.1.1 for ensuring the Services areused in accordance with thisContract; and 7.1.2 for all Charges incurred to yourAccount by those Users.8 Line Two - limitations on usageSuspension of Services8.1 If we Suspend Services on Line One,Services on Line Two will automaticallybe Suspended also.electronic messages8.2 It is not possible to send electronicmessages on Line Two. This shallinclude but not be limited to, text,video and multi media messages.reference174Service Plan8.3 You may not have a higher ServicePlan on Line Two than you have onLine One.9 information supplied by youthe details you give us must becorrect9.1 By applying for Registration or forOrange Additional Services, youundertake to provide your correctname, address and other factualinformation. You also confirm that:9.1.1 the person stated to beauthorised to sign for acompany or firm is dulyauthorised9.1.2 any individual applying as amember of a company is of fullcontractual capacity and is ableboth to pay for the Services heor she has requested and tomeet his or her otherobligations under your Contract9.1.3 You will also tell us if yourdetails change. what happens if we suspect thedetails you give us aren’t correct9.2 If we suspect, on reasonable grounds,that information has been supplied tous without the knowledge of theperson named, or that an application isunauthorised or contains falseparticulars, we may delay Connectionor Suspend Services to your Devicewhile we investigate further. Followingour investigation, we will Connect orreinstate the Services unless we havegrounds to terminate. Youacknowledge that you will have noclaim against us in respect of any delayor Disconnection caused as a result ofthe operation of this Condition.
reference17710 credit assessmentsyour application is subject to credit status10.1 All applications for Registration andOrange Additional Services aresubject to credit assessment beforewe can connect you to the Network.In considering your application we willsearch your record at the licensedcredit reference agencies. They willadd to your record details of oursearch and your application. We willuse credit scoring or other automateddecision making systems whenassessing your application. If ourassessment of you does not meet ournormal requirements we reserve theright to decline to Connect you or tosupply Orange Additional Services orto decide an appropriate credit limiton your Account. Alternatively, wemay ask you to lodge a Deposit withus before we Connect you. If youbelieve our assessment of you isincorrect, we will review your eligibility.However, we cannot acceptresponsibility for the accuracy ofinformation provided from thedatabases of credit referenceagencies. Nor can we accept anyliability for the consequences of ourdeclining to Connect you.10.2 We will also check your details with afraud prevention agency who willrecord details of any false orinaccurate information provided byyou where we suspect fraud. We orother organisations may use andsearch these records to:10.2.1 help make decisions aboutcredit and credit relatedservices, for you and membersof your householdreference17610.2.2 help make decisions on motor,household, credit, life and otherinsurance claims, for you andmembers of your household10.2.3 trace debtors, recover debt,prevent fraud, and to manageyour Accounts or insurancepolicies10.2.4 check your identity to preventmoney laundering, unless youfurnish us with othersatisfactory proof of identity.10.3 We may also disclose details of howyou conduct your Account to suchagencies. The information will be usedby other credit grantors for makingcredit decisions about you and theother members of your household, forfraud prevention, debt recovery,money laundering prevention, tracingdebtors and Account management.For these purposes we or they maymake further searches. Althoughthese searches will be added to yourrecord they will not be shared byothers. 10.4 Please contact us if you would likedetails of these credit reference andfraud prevention agencies from whomwe obtain and to whom we passinformation about you. You have alegal right to this information.11 depositsdeposits are held for 12 months11.1 We may request a Deposit from you:a) before Connection b) before making Orange AdditionalServices available to you, or c) before reinstating the Services afterSuspension, or.d) if you fail to pass any creditassessments which we reasonably
your USIM Card and othernetworks12.3 The USIM Card supplied with yourDevice enables the Device to work onour Network only with the exception ofDevices which can access RoamingServices. However, after the MinimumTerm we will lift this restriction at yourrequest, provided all your payments ofCharges are up to date and you paythe current administration charge. Thesoftware in the USIM Card and theDevice is either owned by or licensedto Orange which grants you a non-exclusive licence to use it foraccessing the Services for the durationof your Contract and not otherwise.13 directory and Caller idwhat to do if you want your numberto remain private13.1 We will enter your Orange number inOrange and third party directories,and our Network will allow the displayof your Orange number on receivingDevices. If you prefer not to alloweither of these options, please let usknow in writing. Your mobile phonenumber and the approximate locationof your Device will always be sent ifcalling the emergency services. 14 Devicesyour Device is not a part of yourContract14.1 Your Device and Accessories areacquired by you outside the terms ofyour Contract.reference179consider to be necessary from timeto time11.2 Deposits will be held for 12 monthsfrom the date of receipt and thenrefunded upon request. We do notpay interest on Deposits. If you oweus money, we may set off Depositsagainst the amount due to us. If thereis a balance left over in such cases,we will remit this to you or credit yourAccount.12 USIM Cardit’s your responsibility to keep yourUSIM Card safe12.1 Any USIM Card we supply to youremains our property, but it is yourresponsibility to keep it safe. USIMCards are easily damaged and shouldbe handled with care. We will replacefree of charge any USIM Card foundto be defective through faulty designor workmanship. In any othercircumstances, however, we maycharge for replacing it. We reserve theright to recall any USIM Card from youat any time to enhance or maintain thequality of the Services.what to do if your USIM Card islost, stolen or damaged12.2 You must inform us immediately if theUSIM Card supplied to you is lost,stolen or damaged. You will remainliable for all Charges incurred until youdo so. We will send you areplacement USIM Card as soon asreasonably practicable, but we reservethe right to charge you for doing so.reference178
new services, particularly OrangeAdditional Services. Charges for, andany special terms and conditionsattached to, Orange AdditionalServices will be notified in CustomerCommunication. The terms of yourContract, including Charges currenton the date when you take up theoffer of any Orange Additional Service,will apply to it, subject to any specialpromotional offer made by us andaccepted by you.16 Customer Communicationplease read all the information wesend you16.1 We update our CustomerCommunication from time to time.Information on various topics is mailedto Customers with their monthly billingstatements and is available on requestfrom us. You are asked to read yourCustomer Communications and tokeep those which are mailed to youuntil they are superseded. We regardyou as having been given anyinformation if it is: a) included in a mailing addressedto you b) by voicemail, email text or otherform of electronic messagesent by us to your Device c) communicated directly by anymeans.17 assignment of Contract and changeof ownership of Deviceyour Contract is personal to you17.1 Your Contract is personal to you andyou may not assign it. However, wemay at our discretion (not to beunreasonably withheld) allow you to: reference18115 changes to your Contractwe reserve the right to makechanges to your Contract 15.1 When you Register you are asked tochoose a Service Plan and to indicatewhich Orange Additional Services yourequire. You may switch to a higherService Plan at any time. You mayswitch to a lower Service Plan asoften as you like after 6 monthsfollowing your Connection to theNetwork. In the event you do switchService Plan and add to or cancelOrange Additional Services you mustgive us not less than 10 days’ noticebefore your Billing Date (subject to theterms of any promotional offers youhave accepted). We do, however,reserve the right to vary the terms ofthis Contract from time to time and tomake changes to your Service Plan.We acknowledge that if we doincrease the Charges, withdrawOrange Additional Services orintroduce new mandatory Charges -or if your contractual rights areaffected to your detriment - you mayterminate your Contract in accordancewith Condition 4.3. If you do not givenotice within one month of ournotifying you of any change(s), you willbe taken to have accepted thechange(s).15.2 In exceptional circumstances agovernment authority may require thereallocation or change of phonenumbers in which case we may haveto change your mobile phone numberfor the Services new services15.3 We are continuously enhancing ourexisting Services as well as addingreference180
reference183a) nominate a User other than yourselfwhile you remain primarily liable tous under your Contractb) terminate your Contract on shortnotice if you have transferred title toyour Device to a new customerwho has Connected the Device toour Network.17.2 We may assign our rights to yourContract only if such assignment is onterms which are at least asadvantageous to you as those set outin your Contract.18 liabilitycircumstances in which neither ofus accepts liability18.1 Except as provided in this Condition18, neither party shall be liable to theother, whether in contract or tort norotherwise, for any loss or damagewhich is:a) not the fault of the other partyb) indirect and/or not reasonablyforeseeablec) loss of business, profits, savings,revenue, use or goodwill, or for anyloss or corruption of data whethercaused to the other party throughany breach of your Contract or anymatters arising under it. Neitherparty excludes liability for negligentacts or omissions causing death orpersonal injury to any person.maximum liability of Orange18.2 Subject to Condition 18.1, we limit ourlegal liability up to a maximum of threethousand pounds per claim or a seriesof related claims for any loss ordamage which is:a) direct financial lossb) direct physical damage to or loss ofreference182property resulting from our breachof contract or negligence whileproviding Services.factors beyond our control18.3 We will not be liable to you if we areunable to perform an obligation orprovide the Services to you becauseof any factor outside our control,including but not limited to Acts ofGod, industrial action, default or failureof a third party, war, terrorist act,governmental action, or by any act ordecision made by a court ofcompetent jurisdiction.your maximum liability18.4 Subject to Condition 18.1, your liabilityis limited to payment of all outstandingCharges due in accordance with theprovisions of your Contract.19 generalchanges to your Contract19.1 Subject to Condition 15, yourContract may be varied or amendedonly by the express mutual agreementof both parties. A party seeking to relyon such variation or amendment mustproduce evidence of the other party’sagreement to it.disclosure of information to thirdparties19.2 You agree to the disclosure to anytelecommunications company, debtcollection agency, credit referenceagency, credit or fraud monitoringscheme, security agency or creditprovider of:a) any information relating to yourContract, including your personalfinancial information and details of
reference185how you have performed in meetingyour obligations under yourContractb) any disclosure as may be within ourData Protection Act registrationc) any disclosure required as a resultof an order of any court ofcompetent jurisdiction or bystatutory authority.Your information19.3 Orange or its Group companies willuse your information which youprovide to us together with otherinformation for administration,marketing, credit scoring, customerservices, tracking your Device andweb use preferences, and profilingyour purchasing preferences. We willdisclose your information to ourservice providers and agents to helpus with these purposes. We will keepyour information for a reasonableperiod after your contract with us hasfinished in case you decide to use ourServices again and we may contactyou about our Services during thistime. 19.4 You consent to us sharing yourinformation with other companies inthe Orange Group and companiesoutside the Orange Group who areour business partners. They or wemay contact you by mail, telephone,electronic messaging services, fax oremail to let you know about anygoods, services or promotions whichmay be of interest to you. Please callcustomer services if you do not wishto receive such information from us, orif you do not wish to receiveinformation from our businesspartners, but remember that this willpreclude you from receiving any of ourreference184special offers or promotions or thoseof our business partners. 19.5 By registering your Device on theNetwork you consent to ourtransferring your information tocountries which do not provide thesame level of data protection as theUK if necessary for providing youservices you require. If we do makesuch a transfer, we will put a contractin place to ensure your information isprotected.19.6 You have a right to ask for a copy ofyour information (for which we chargea small fee) and to correct anyinaccuracies. 19.7 When you give us information aboutanother person you confirm that theyhave appointed you to act for them,to consent to the processing of theirpersonal data, and to the transfer oftheir information abroad and toreceive on their behalf any dataprotection notices. 19.8 For details of the Orange Group ofCompanies please visit our website.delivering communications to you19.9 All notices to be served inaccordance with your Contract mustbe served by post or facsimile. Wecan in addition serve notice to youby voicemail, email text or other formof electronic message. They will bedeemed served 48 hours after theyare sent, or on earlier proof ofdelivery. All invoices and noticesserved by post will be sent to theaddress given by you on Registrationunless you notify us of a change tothis address. Any waiver, concessionor extra time we may allow you islimited to the specific circumstancesin which it is given and does not
reference187affect our rights in any other way.disputes between you and us19.10You may request that disputesbetween you and us are referred toarbitration under our Code of Practicefor Consumer Affairs. We will supply acopy of our Code of Practice forConsumer Affairs to you on request.miscellaneous19.11 If either party delays or does not takeaction to enforce their rights underthe contract this does not preventeither party from taking action later.19.12 If any of the terms in this contract arenot valid or legally enforceable theother terms will not be affected. Wemay replace any term that is notlegally effective with a similar termthat is. Orange company details19.13 Our Company Registration Number is2178917 and our Registered Office isat St James Court, Great Park Road,Almondsbury Park, Bradley Stoke,Bristol, BS32 4QJ.governing law19.14 Your Contract is to be interpreted inaccordance with the Laws ofEngland and Wales.reference186pay as you go terms andconditions1definitionsThe following words and expressions shallhave the following meanings:Accessoriesgoods designed for use with but not part ofPhones and approved by Orange, including(without limitation) batteries, chargers, carkits, headsets and carry cases.Chargesthe charges for pay as you go as publishedin our periodically updated list of charges(defined herein as ‘Price Guide’)Connectionthe process we carry out to enable yourphone to access the Services.‘Disconnection’ and ‘Re-connection’ have acorresponding meaning.Customer Literatureprinted matter providing information onServices published by Orange anddistributed with new Phones or in mailingsto Customers, whether or not suppliedautomatically to all Customers.pay as you go Vouchera voucher representing the cash value ofairtime allowing access to the Serviceswhich must be paid for in advance whichexpression includes airtime purchaseddirect from Orange by credit or debit card.Networkthe public telecommunications system bywhich Orange makes Services available inthe United Kingdom.OrangeOrange Personal Communications ServicesLimited, and any successor in business orassignee.Phonemobile telephone (excluding Accessories
reference189reference1882.2 The Network and the Services mayfrom time to time require upgrading,modification, maintenance and otherworks (including but not limited toworks required for security reasons),or may be affected by unforeseenevents which may result in the partialor complete non availability of theServices.We will use all reasonable efforts toprovide back-up Services and to keepall such periods of non availability to aminimum but some interruption maybe inevitable. You Register in theknowledge of this and accept ourobligation to carry out works fromtime to time in the interests of all ourcustomers.2.3 We may from time to time tapeconversations between you and ourcustomer services for trainingpurposes only. For the purposes ofgood management and security, wemay need to monitor the contents ofany text message you send from timeto time.2.4 We may Suspend the Services inwhole or part at any time withoutnotice if you do not comply with anyof these terms and conditions or if anymoney owed by you to us, whether inrelation to Services or not, remainsunpaid.2.5 We shall investigate all complaintsmade whether by or against you andreserve the right to Suspend theServices if a complaint has beenmade against you pending the resultsof investigation of the complaint.3pay as you go Vouchers3.1 Free airtime given to the customer oninitial registration of their new pay asyou go phone (if any) shall be valid forthe periods set out in the Price Guidebut including charging unit and USIM whichremains the property of Orange) approvedby Orange for connection to its Network.Price Guidepublication listing our current Charges,updated from time to time.Registrationour acceptance of your application toregister individual pay as you go Voucher,Register has a corresponding meaning.Roaminga service which allows you to use yourPhone on other operator’s networks,usually in foreign countries.ServicesNetwork and other services, provided by usand made available for your use.USIMcard or other device, bearing a uniquetelephone number programmed to allow aPhone to access Network Services.Suspensionthe temporary discontinuance of Services.Useryou or another person notified by you to usas authorised to use your Phone.2provision of services2.1 We will use reasonable efforts to makethe Services available to you at alltimes. The Services are available onlywithin the range of base stationswhich form the Network. Quality andavailability of the Services may beaffected by factors outside our controlsuch as local physical obstructions,atmospheric conditions and othercauses of radio interference or faultsin other telecommunication networksto which the Network is connected.
4.1 We may Disconnect your phone andrefuse to Re-connect it at any time inwhole or in part immediately by noticein writing to you if:4.1.1 you fail to comply with clause2.4, 2.5, 5 and 6 of these termsand conditions provided thatwhere such failure is capable ofremedy you have not takensuch remedial steps as we shallhave required within 7 days ofour giving you notice of suchfailure; or4.1.2 for whatever reason we areunable to provide the Services.5your responsibilities5.1 Recognising that good managementand security of the Services isimportant to all Orange customers youagree that you will:5.1.1 not use the Services for anyimproper, immoral, fraudulent orunlawful purposes or for thesending of any communicationwhich is of an offensive,abusive, indecent, obscene ormenacing nature;5.1.2 not cause, nor knowingly allowothers to cause, any nuisanceannoyance or inconveniencewhether to us or to any of ourcustomers which shall includethe use of the Network for thepersistent sending ofunsolicited communicationswithout reasonable cause;5.1.3 not act in a way, whetherknowingly or otherwise, suchthat the operation of theNetwork or any part of theNetwork will be jeopardised orimpaired;5.1.4 only use a Phone andreference191and/or Customer Literature current asat the date of Registration.3.2 In the event that the cash value ofairtime forming part of free airtimegiven to a Customer in accordancewith 3.1 above is not used within therelevant validity period stated inCondition 3.1 such unused airtime willbe forfeited. 3.3 Notwithstanding that you use all of apay as you go Voucher or that the freeairtime given to a Customer inaccordance with 3.1 above expiresyour Phone will continue to becapable of receiving incoming calls forthe periods set out in the Price Guideand/or Customer Literature current asat the date of expiry.3.4 We will disconnect your phone ifduring the previous six months youhave not Registered a new pay as yougo Voucher or you have not madechargeable calls from your phone orreceived incoming calls on yourphone. For the avoidance of doubtcalls shall include but not be limited tovoice calls, data calls and textmessaging. On disconnection yourmobile telephone number will bereassigned. On reconnection you willbe assigned a new mobile telephonenumber.Any remaining credit on your pay asyou go Voucher will be reinstated ifyou reconnect. You can reconnectyour phone without having credit onyour pay as you go Voucher.3.5 No cash credits will be given forunused pay as you go Vouchers.Credit or Debit card payments aresubject to our policy on acceptance inforce from time to time.4our rights to terminate your servicereference190
reference193reference192be handled with care. We will replaceany USIM Card found to be defectiveby reason of faulty workmanship ordesign free of charge but may chargefor replacing or renewing a USIM cardin any other circumstances. Wereserve the right to recall any USIMCard from you at any time to enhanceor maintain the quality of the Services.7.2 You must inform us immediately in theevent that a USIM Card is damaged.We will send you a replacement USIMCard as soon as reasonablypracticable but we reserve the right tocharge you for doing so.7.3 The software in the USIM and thePhone is either owned by or licensedto Orange which grants you a non-exclusive licence to use it foraccessing the Services and nototherwise.7.4 The USIM Card supplied with yourPhone enables the Phone to work onour Network only. We will lift thisrestriction at your request, subject toour current policy relating to the sameand provided you pay the currentadministration charge.8directory and caller ID8.1 Unless you inform us otherwise whenyou Register your first pay as you goVoucher, we may make appropriatedirectory entries and our Network mayallow the display of your telephonenumber on receiving handsets.9phones9.1 Your Phone and Accessories areacquired by you outside of theoperation of these terms andconditions and, as between you andAccessories approved for usewith the Network and complywith all relevant legislation orregulation relating to its use; 5.1.5 comply with any reasonableinstructions issued by us whichconcern your use of theServices and co-operate withus in our reasonable securityand other checks (which mayinclude us making phone callsto you). 6supplied by you6.1 By applying for Registration yourepresent to us that the name,address and other factual informationwhich you provide to us are correct.6.2 You acknowledge that if we suspecton reasonable grounds thatinformation has been supplied to uswithout the knowledge of the personnamed or that an application isunauthorised or contains falseparticulars, for the protection of ourCustomers and the Network, we maydelay Connection or DisconnectServices to your Phone while weinvestigate further. If our suspicionsprove groundless we will Connect orRe-connect Services immediately. Youacknowledge that you will have noclaim against us in respect of anydelay or Disconnection caused as aresult of the operation of thisCondition 6.2.7USIM Card7.1 Any USIM Card we supply to youremains our property but it is yourresponsibility to keep it safe. USIMCards are easily damaged and should
reference195Orange, are your property. 9.2 Any insurance or warranty relating toyour Phone must be purchased byyou separately of these terms andconditions. Any insurance or warrantyarranged by us of which you maypreviously have had the benefit will nolonger be valid.9.3 You must inform us immediately in theevent that the USIM Card or yourPhone is lost or stolen. In order totake advantage of the provisions ofCondition 9.4 you may inform us if atany time your Phone requires repair.9.4 Upon receipt of notification underCondition 9.3 we may at your requestSuspend Services for a maximumperiod of 30 days whilst you makearrangements to obtain an alternativephone.9.5 In the event that you fail to make arequest as permitted by Condition 9.4then any current pay as you goVoucher will lapse when you reportthe loss or theft of your Phone or ifyou do so make a request on theexpiry of the 30-day period if you donot during that period request the re-instatement of the pay as you goVoucher.10 changes 10.1 We reserve the right to vary theseterms and conditions and the Chargesfrom time to time.11 customer literature11.1 We update our Customer Literaturefrom time to time. You are asked toread your Customer Literature and tokeep it until it is superseded. Weregard you as having been properlyreference194notified of any information if it is eitherincluded in a mailing addressed to youor in a text message sent by us toyour Phone. You are asked to ensurethat when contacting Orangecustomer services with queries yourely on current Customer Literature.11.2 Orange cannot accept responsibilityfor offers related to the provision of itsServices made elsewhere than in itsown advertisements or publications orfor any promises, representations,waivers, indulgences or otherpurported variations of these termsand conditions unless confirmed inwriting by an authorised employee ofOrange. If you are in any doubt as to whetherany statement or representation isproperly authorised you shouldcontact Orange customer servicesimmediately.12 assignment and change ofownership of phone12.1 For your security, we will notknowingly Re-connect a Phoneowned by you to our Network at therequest of someone other than youunless it is at least six months sinceyou last Registered a pay as you goVoucher or the person requesting Re-connection is able to correctly identifyyour account password.12.2 We may assign our rights andobligations under these terms andconditions only if such assignment ison terms which are at least asadvantageous as those set out herein.
14 general14.1 Subject to Condition 10 these termsand conditions may only be varied oramended only by the express mutualagreement of both parties and theparty seeking to rely on such variationor amendment must produceevidence of the other party’sagreement to it.14.2 You agree to the disclosure to anytelecommunications company, debtcollection agency, credit referenceagency, credit or fraud monitoringscheme, security agency or creditprovider of:14.2.1any information relating to yourContract, including your personalfinancial information and detailsof how you have performed inmeeting your obligations underyour Contract;14.2.2any disclosure as may be withinour Data Protection Actregistration.14.2.3any disclosure required as aresult of an order of any courtof competent jurisdiction or bystatutory authority.14.3 All notices under these terms andconditions will be sent to the addressgiven by you on Registration unlessyou notify us of a change to thisaddress. Any notice from us to youwill be deemed served 48 hours afterposting or an earlier proof of delivery. 14.4 All notices to be served in accordancewith these terms and conditions mustbe served by text message, electronicmail or by post or facsimile.14.5 Any waiver, concession or extra timewe may allow you is limited to thespecific circumstances in which it wasgiven. It does not affect our rightsreference19713 liability13.1 Except as provided in this Condition13, neither party shall be liable to theother, whether in contract or tort orotherwise, for any loss or damagewhich is:13.1.1 not the fault of the other party;13.1.2 indirect and/or not reasonablyforeseeable.13.1.3 loss of business, profits,savings, revenue, use orgoodwill whether caused to theother party through any breachof your Contract or any mattersarising under it. Neither party excludes liability fornegligent acts or omissions causingdeath or personal injury to any person.13.2 Subject to Condition 13.1, we limit ourlegal liability up to a maximum of threethousand pounds per claim or a seriesof related claims for any loss ordamage which is:13.2.1 direct financial loss.13.2.2 direct physical damage to orloss of property resulting fromour breach of contract ornegligence while providingServices.13.3 We will not be liable to you if we areunable to perform an obligation orprovide the Services to you becauseof any factor outside our control,including but not limited to Acts ofGod, industrial action, default or failureof a third party, war, governmentalaction, or by any act or decision madeby a court of competent jurisdiction.13.4 Subject to Condition 13.1, your liabilityis limited to payment of all outstandingCharges due in accordance with theprovisions of your Contract.reference196
on this service being supported by theforeign network.2cost2.1 The cost of downloading each Gamein its basic form is currently chargedat £1.50. For certain games,additional levels or stages may beavailable for download and these willbe charged at 50p per level or stage,any downloading of the Game outsidethe UK will be subject to additionalcharges.2.2 The charges for submitting your highscore are based on messages sentfrom the player’s phone, which arecurrently charged at 10p per messagewhilst in the UK. This charge will applyeven if you have SMS remaining in amonthly or other bundle. Anysubmission of high score whilstoutside the UK will be subject toadditional charges at the foreignnetwork rates. Similar charges mayapply in respect of certain actionssuch as unlocking an individualcharacter or feature.2.3 Orange reserves the right to changethese costs, and will publish anychanges onwww.orange.co.uk/games Anycontinued use of the Game after suchpublication means that you will bedeemed to have accepted suchchanges. You will only be charged forcomplete downloads. If yourdownload should not be completedyou will not be charged.3the prizesCertain Games may have prizes for thosewith highest scores, or who winreference199under these terms and conditions inany other way.14.6 You may request that certain disputesbetween you and us are referred toarbitration under our Code of Practicefor Consumer Affairs, except for alldisputes concerning the operation ofCondition 10 of these terms andconditions which shall always bereferred to arbitration. We will supply acopy of the Code to you on request.14.7 Our Company Registration Number is2178917 and our Registered Office isat St James Court, Great Park Road,Almondsbury Park, Bradley Stoke,Bristol, BS32 4QJ.14.8 The operation of these terms andconditions shall be interpreted inaccordance with the Laws of Englandand Wales.downloadable gamesterms and conditions1eligibility1.1 Each downloadable mobile phonegame from Orange Games (“theGame”) is open to any UK residentage 16 years or over who has phoneof a type which is both listed on theorange.co.uk/games website andregistered on the Orange network inthe United Kingdom (“the Phone”).1.2 Only one player can be registered forthe Game per phone.1.3 By downloading the Game the playeragrees to be bound by these Termsand Conditions1.4 You can only download the Game inthe United Kingdom, the Game maybe downloaded in some foreigncountries, however this is dependentreference198
network, loss, late receipt or non-readability of any transmission or othercommunications.5.3 Orange reserves the right to amendthese Terms and Conditions from timeto time. Any alteration or addition tothese Terms shall take effectimmediately once posted onwww.orange.co.uk/games. Anycontinued use of the Game after suchpublication means that you will bedeemed to have accepted suchchanges.5.4 We reserve the right to ceaseprovision of the Game at any time.5.5 Only one Game may be stored onyour phone at any time, in addition tothe Game already stored on yourphone at the time it is registered tothe Orange network.5.6 The downloading of the Game issubject to availability and may beaffected by the volume of users fromtime to time or by networkcongestion. Orange’s StandardNetwork Terms and Conditioncontinue to apply in parallel with theseTerms and Conditions.5.7 You must only use the Game for yourown personal use, and not for anycommercial purpose.5.8 You agree only to access, downloadand use the Game in accordance withOrange’s security measures relating toits network and billing, and the sourcecode of the Game, and will notattempt to circumvent such securitymeasures. All trademarks and trade names are theproperties of their respective owners. Allrights are reserved by the respectiveowners.reference201tournaments. Details of any such prizes willbe displayed at www.orange.co.uk/gamesOrange’s decisions regarding prize winnersshall be final and no correspondence willbe entered into by Orange. Details ofwinners will be made available by Orangeon written request. You must not enter intoany unlawful, inaccurate, vulgar orinappropriate detail at the point ofregistration for the prizes.4conditions attaching to PrizesPrizes are not transferable. All prizedescriptions not illustrative and notdefinitive. Further details available onwritten request submitted to Orange with astamped self-addressed envelope.Orange reserves the right to offer analternative prize of equal or greater value atany time. The prizes may themselves besubject to other terms and conditions,depending upon their nature. No cashalternative is available in whole or part.5general5.1 Under no circumstances will Orangeor any of the other parties involved inthe provision of the Game, be liablefor any losses, damages, costs orexpenses arising from or in any wayconnected with any errors, defects,interruptions, malfunctions or delays inthe provision of the Game. We agreeto rectify any such problems in theGame which are notified to us assoon as we reasonably can. If you donotice a fault or error in the Game,please notify Orange customerservices.5.2 Orange accepts no liability for thetemporary non-availability of itsreference200
2.4 Once our Competitors close an OVPequivalent tariff for new connections,we may at our choice withdraw theOVP Plan for new connections andclose the Service Plan to customersswitching Service Plan.2.5 We reserve the right to discontinue acurrently available or a ‘closed’ OVPPlan and move existing customers tothe nearest equivalent currentlyavailable Service Plan. We will write tothe account holder to notify suchchanges.2.6 OVP Plans are not available onOrange Line Two.2.7 OVP does not apply to pay as you go,pay up front or shared tariffs.2.8 OVP does not offer discounted ratesor schemes for calls betweennominated or frequently callednumbers.2.9 OVP does not apply to Competitor’spromotional tariffs but we reserve theright to offer a competitor’spromotional tariff and may, from timeto time, offer our own promotionalvariants of OVP Plans.2.10 We reserve the right not to offer anyCompetitor tariff containing elementsof services or functions that theOrange Network does not currentlyoffer or to omit those elements ofservices or functions.3Charges3.1 We will make reasonable endeavoursto ensure that OVP Plan charges arethe equivalent of the Competitor tariffpublished charges.3.2 In the event that a Competitor makesany changes to a Competitor tariff,subject to the provisions of theseterms and conditions we will makereference203Orange Value PromiseTerms and Conditions1DefinitionsCompetitor tariffA popular published, currently available,monthly paid contract digital tariff availablein the UK from O2 (UK) Limited (formerlyBritish Telecommunications MobileCommunications Ltd), Vodafone Retail Ltd& T-Mobile (formerly One 2 One). For theavoidance of doubt this excludes O2(Online) Limited tariffs.OVPOrange Value PromiseService PlanThe scale of charges for using a mobilephoneAdditional ServicesOptional services which cost extra whetherthey are supplied in conjunction withcompetitor tariffs or outside competitortariffs2Scope2.1 OVP applies to Competitors’ tariffs forvoice, answerphone, standard wapand standard person to person textmessaging on other UK digitalnetworks. It includes standard datacalls at 9.6 kb per second. OVPexcludes High Speed Data at 28.8 kbper second and GPRS calls.2.2 Services will provide generally thesame functionality of the Competitor’sproduct but specifications may differ.Competitor’s own branded e-commerce and Additional Services arenot offered with OVP2.3 For a list of current OVP tariffs pleasevisit www.orange.co.uk/cgi-bin/ovp/costs.plreference202
made from their Network to phoneson the Orange Network, subject topoint 2.8 above. These are known as‘Mobile to Mobile Off Net calls’. Forexample, if ‘Y tariff’, on ‘network X’,charges 25p per minute to callanother mobile phone on its networkand charges 50p per minute to call amobile phone on any other network,the OVP equivalent Plan will charge25p per minute to call another Orangephone and 50p per minute to call amobile phone on ‘network X’ or anyother mobile network.5Other Benefits5.1 OVP offers rollover on minutes andtext messages on all OVP Plans withan inclusive bundle where thecompetitor tariff offers rollover onminutes or text messages. Rollover onminutes or text messages is notavailable on Service Plans with aninclusive value bundle. Unusedinclusive minutes and/or textmessages from one month may berolled over for use in the next. If therolled over minutes and/or textmessages are not used in that monththey will be lost. We reserve the rightto offer rollover as a promotion oncertain OVP plans where rollover isnot offered by the competition.5.2 The Orange Network PerformancePromise applies to OVP Plans, subjectto its terms and conditions.6Insurance Products & Orange Care6.1 Competitors’ insurance products arenot offered under OVP.6.2 Orange Care is not included in anyOVP Plan, but you may purchase itreference205reasonable endeavours to implementany published changes to existingOVP Plans as soon as is reasonablypractical.3.3 If you are connecting to Orange on anOVP Plan you will be charged theequivalent of the Competitor’sstandard connection charge.3.4 We reserve the right to applyCompetitor’s charges for changingOVP Service Plan.3.5 Subject to point 3.4 above, you mayswitch between Orange Value PromiseService Plans, Orange Talk Plans orother Orange Service Plans 3.6 You may switch between OVP Plansor to an Orange Talk Plan by giving usat least 5 days notice before yourMonthly Billing Date.3.7 OVP Plans will replicate the chargingstructure & minimum call charges ofthe Competitor’s tariff including, butnot limited to, service charges foritemised billing, non-direct debitpayment, access charges for shortmessage service, and charges forcalls to Customer Service, 0800 &0500 numbers3.8 International direct dialled andRoaming calls will be charged atstandard Orange rates4Charges for Mobile to Mobile calls4.1 OVP Plan charges, for calls entirely onthe Orange Network, will be theequivalent of the Competitor’s tariffcharges for calls made entirely on theirnetwork, subject to point 2.8 above.These are known as ‘On Net calls’.4.2 OVP Plan charges, for calls made tophones on the Competitor’s network,will be the equivalent of theCompetitor tariff charges for callsreference204
is subject to the following conditions: (1) This device may not cause harmfulinterference, and (2) This device mustaccept any interference received, including interference that may cause undesired operation.To maintain compliance with FCC radiofrequency exposure requirements, bodyworn operations are restricted to belt clips,or similar accessories that contain nometallic components and that provide at least 1.5 cm separation between thedevice, including its antenna whetherextended or retracted, and the user’s body.Use of non-Orange approved accessoriesmay violate FCC radio frequency exposurerequirements. For more information aboutradio frequency exposure, please visit theFCC website at www.fcc.gov.Patents and copyrightOpenwave, the Openwave logo and thefamily of terms carrying the “Openwave”prefix are trademarks of OpenwaveSystems Inc. All other trademarks andregistered trademarks are the properties of their respective owners.Copyright © 2004 Openwave Systems Inc.All rights reserved.The “RSA Secure” AND “Genuine RSA”logos are trademarks of RSA Data Security, Inc.Java™and all Java-based marks arereference207separately. If you do not purchaseOrange Care then you will only get thebenefit of the manufacturer’s warrantyon a new phone.7Final Points7.1 We reserve the right to move eachphone on an OVP Plan to a separateaccount and to bill you separately for each such phone.7.2 Service is subject to the OrangeTerms & Conditions for the supply of Network Services, a copy of whichcan be found at the back of yourOrange phone user guide.7.3 We reserve the right to vary theseterms & conditions at any time. Please call Orange Customer Services to confirm the current terms & conditions.Declaration of conformityWe, SANYO Electric Co., Ltd. of 1-1Sanyo-cho, Daito City, Osaka Japan,declare under our sole responsibility thatthe product S750 complies with therequirements of Article 3.1(a), 3.1(b) and3.2 of the R&TTE 1999/5/EC Directive,which is based on the following standards,if used for itsintended use.Applied standards: EN 50360, EN 50361,EN 60950, EN 301 489-1, EN 301 489-7,EN 301 489-17, EN 301 489-24, EN 301511, EN 301 908-1, EN 301 908-2, EN300 328-2This device is compliant with Part 15 of the FCC (Federal CommunicationsCommission) regulations which isinternationally recognised. Operation reference206FCC Notice
Nos. 51383, 66959 71979; EuropePat. Nos. 0 842 463 (96927260.8), 1 010 057 (98903671.0), 1 018 069(98950708.2); Rep. of Korea Pat. Nos.KR201211B1, KR226206B1; People’sRepublic of China Pat. Application Nos.98802801.8, 98809472.X, 96196739.0;Mexico Pat. No. 208141; RussianFederation Pat. No. 2206118; andadditional patents pending worldwide.”.T9 ® Text Input is a registeredtrademark of Tegic Communications Inc..End User is granted no rights ofownership or any other proprietaryrights in or to the Documentation andTegic Product or any other software or technology of Tegic. End Useracknowledges that all ownership of and proprietary rights in and to theDocumentation and Tegic Product are vested in Tegic. End User shall not modify, reverse engineer, decompileor disassemble the Tegic Product, or otherwise attempt to obtain sourcecode for the Tegic Product. TheDocumentation and Tegic Product are protected by the copyright laws of the United States and internationalcopyright treaties.Intellisync and the Intellisync logo aretrademarks of Intellisync Corporation thatmay be registered in some jurisdictions.PacketVideo, PV, and pvPlayer aretrademarks or registered trademarks of PacketVideo Corporation. All othertrademarks are the property of theirrespective owners. The names of actualcompanies and products mentioned herein may be the trademarks of theirrespective owners.reference209trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. andother countries.Powered by JBlendTM.JBlend and all JBlend-based trademarksand logos are trademarks or registeredtrademarks of Aplix Corporation in Japanand other countries.Licensed by QUALCOMM Incorporatedunder one or more of the following UnitedStates Patents and/or their counterparts in other nations:4,901,307 5,490,165 5,056,1095,504,773 5,101,501 5,506,8655,109,390 5,511,073 5,228,0545,535,239 5,267,261 5,544,1965,267,262 5,568,483 5,337,3385,600,754 5,414,796 5,657,4205,416,797 5,659,569 5,710,7845,778,338This product utilizes iType and Scaleabletype outlines licensed from Agfa MonotypeCorporation..“T9 Text Input is licensed under one or more of: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928, 5,953,541,6,011,554, 6,286,064, 6,307,548,6,307,549, 6,636,162, 6,646,573;Australia Pat. Nos. 727539, 746674,747901; Canada Pat. Nos. 1,331,057,2,302,595, 2,227,904; Japan Pat. No.3532780; UK Pat. No. 2238414B;Hong Kong Standard Pat. No.HK1010924; Rep. of Singapore Pat.reference208
reference21013index
213212indexiInternational servicespay monthly customers 112pay as you go customers 114network selection 116kKeypad lock 22mMemoryAddressbook 41Phonebook 41Memory Mate 89Menu 18oOrange Answer Fax 48Orange Answer Phone 48Answer Phone Call Return 49Answer Phone PIN 51checking from any other phone 52messages 48personal greeting 51shortcuts 50Orange Directory Enquiries 40Orange internet 85Orange Text Media servicesOrange Information menu 84Orange 177 83Orange 277 85indexaAction key 16Addressbook 40Answer Phonesee Orange Answer PhoneAnswer a call 34Automatic redial 34cCallsanswering 34barring 54length 57make a 34waiting 35Caller id 38Copy between memories 44dDirectory Enquiriessee Orange Directory EnquirieseEmergency calls 128gGames 108Greeting 99GPRS 82Group your contacts 45hHome screen 16
index215214vVideo 70Video Messaging 71Volume 24wWap 76Wap bookmarks 83indexpPersonalise display 98greeting 99lighting effect 97ringtone 95theme 98Phonebook 41Phone keys 101Photo Messaging 73Photos 72Profiles 96rRedialling 34Review your calls 56ringtone 95sSafety 126Security codes 124USIM Card PIN 123Store a name and number 41 Sound settings 95Shortcuts 101tTaking a second call 35Text Mediasee Orange Text MediaText messagesattach a picture 62attach a signature 64send 60write 61theme 98Tones 95
217216contact Orange further informationhelpful bookletsIf you would like to receive a free bookletcontaining useful information on anyOrange product or service call OrangeCustomer services on 07973 973 150 or, if you are a pay as you go customer, 451from your Orange phone. The followingbooklets are available:■Services and Charges■Orange Care■Orange Value Promise■Terms and Conditions■How to use Answer Phone and manage your calls■How to get fun, news and information on your phone■How to send messages, photos and more■How to use your phone abroad and call internationallywww.orange.co.ukwww.orange.co.uk/businessVisit the Orange website to find out moreabout Orange products and services, buyaccessories from the Orange shop and ifyou are a pay as you go customer registerwith Orange online.Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.Alternatively, visit the Orange website at www.orange.co.uk for more details.The three-digit numbers can be called from any phone by adding the prefix 07973 100.pay monthly customersCustomer Services 150†Billing Enquiries 152†International Calling Helpline 159Orange Multi Media 177* or 277*Registration 980 Orange Care 150Lost or Stolen 07973 100 250†Orange Business Solutionscustomersbusinesses with 1-49 employees 345businesses with 50+ employees 158pay as you go customersTo top up your Talk Time 450†Customer Services (Enquiries) 450*†Information Line 452Talk Time balance 453Orange Multi Media 177* or 277*Lost or Stolen 07973 100 450†Registration 0800 079 0006all Orange customersOperator Services 100†Orange Accessories Line 0500 178 178Directory Enquiries 118 000*International Directory Enquiries 118 880*Emergency Services 999 or 112*Chargeable services available with your Orange phone. †Charged at BT ‘F’ rate if you call from a BT fixed line phone.■Some calls are free from your Orange phone unless you havean Orange Value Promise Service Plan.Note: The cover hasbeen sent separately
For further information about Orange products and services please visit ourwebsite at the address below.The information contained in this user guide iscorrect at the time of going to press, but Orangereserves the right to make subsequent changesto it and services may be modified,supplemented or withdrawn. July 2004.© Orange Personal Communications ServicesLimited 2004. Orange and wirefree™ and anyother Orange product or service names referredto in this user guide are trade marks of OrangePersonal Communications Services Limited. Orange Personal Communications Services Limited.PO Box 10PatchwayBristolBS32 4BQwww.orange.co.ukPCN-D0483 ISSUE 1 Z : h 15Produced by Clear®the explanation agencyNote: The cover hasbeen sent separately

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