Sanyo Electric Co SUP-S750 Mobile phone with GSM/GPRS functionality User Manual Sanyo S750 D6

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Date Submitted	2004-09-29 00:00:00
Date Available	2004-09-24 00:00:00
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Document Author:	Steven

Note: The cover has
been sent separately
guide
to using your Sanyo S750
This guide will get you up and running with your
welcome
Sanyo S750 in no time.
Before using your phone, please remember to register
with Orange. The getting started section of this guide
Note: The cover has
been sent separately
will take you through inserting your USIM Card and using
the main features of your phone for the first time.
The guide shows you more about specific applications
and services, as well as how to use your phone’s more
advanced features.
the future’s bright, the future’s Orange
contents
getting started
register with Orange
register with Orange
1 Find the IMEI number under the battery of your Sanyo S750. You may need the number
in the future if your handset is lost or stolen.
SIM/USIM Card
After you register
Orange will update your USIM Card over the air with a text message. When you first turn
on your phone you will see the USIM update message. You can leave it in your inbox until
you are ready to delete it. Turn your phone off and on again for the update to take effect.
See page 14 to learn how to turn your phone on and off.
2 Find the USIM Card number on the back of your USIM Card.
3 If you are already with Orange when you register, you will be asked for your Orange
And lastly
When you apply to register on the Orange network, you and Orange agree to be bound
by the Orange terms and conditions set out in the reference section of this guide. You may
want to take time to read and consider them before you register.
password. If you are new to Orange you should have a new password ready.
4 Contact Orange Customer services to register. If you are already with Orange and wish
to register an upgraded phone, call 0800 079 0027. If you are new to Orange and will
be paying monthly call 07973 100 980. If you are new to Orange with pay as you go
call 0800 079 0006. If you are a Business Solutions customer please call 07973 100
158 to register or upgrade your phone.
10
11
insert your USIM Card
1 Insert your USIM Card by sliding it into the card slot until it
clicks into place. Make sure that the gold contacts are
face down.
plug in and charge
Charge the phone until the orange light goes out the first time you use the phone for
optimum performance. Subsequent charges should be for approximately four hours if the
battery is completely flat. You can make calls while charging as long as you have registered
with Orange, although this may increase the time needed to fully charge your battery.
2 Ensure that the gold contacts on the battery are meeting
the gold contacts on the phone. Slide the battery onto the
contact points and press it down until it clicks into place.
1 Firmly insert the charger into the connection terminal on the bottom of your phone.
2 Plug the charger into a mains socket. The charge indicator on the top of your phone
will light red while the phone is charging.
3 To remove the charger, press the release buttons
on each side of it and pull it from the phone.
Note: Rechargeable batteries have a limited lifespan
and Orange recommends that you purchase a new
one every year. Call the Orange accessories hotline
on 0500 178 178 for more details.
12
13
outside your Sanyo S750
outside your Sanyo S750
rear camera lens
front camera lens
10:10
antenna
soft keys
the functions of these
change according to
what you are doing
headset connector
Camera
Menu
OK key
to select a function
power/end key
navigation pad
press and hold to switch
your phone on and off
to move through your menu
options and to access your
shortcuts
call key
video call key
back/clear key
press to return to the
previous screen or, in the
Home screen, press and
hold to switch profiles on
or off
Orange World key
charger socket/
USB terminal
14
15
outside your Sanyo S750
your Home screen
Bluetooth®
Bluetooth® is active
Signal strength
see page 90 for
10:10
more information
The more bars visible,
the stronger the signal
3G
SD Card slot
Clock
This icon shows when
you are in 3G coverage
Preset to display 24-hour
Camera
Menu
format
Left soft key function
This opens your
camera/video camera
infrared port
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17
your Home screen
your Home screen
Infrared
Your Home screen provides
Press Menu to access
Infrared is active. See page
shortcuts to certain features
the following options:
93 for more information
available on your phone. This
■
Games
means you can enjoy fast and
■
Camera
■
Organiser
■
Orange World
■
Address Book
From the Home screen:
■
Messaging
Press the navigation pad
■
Extras
■
Media Album
■
Settings.
10:10
Home screen
shortcut icons
Battery strength
10:10
easy access to the functions
you use most frequently.
Shortcut to the features you
use most on your phone
Camera
Menu
Right soft key function
up and down to access the
This opens your main menu
different shortcut menus.
Camera
Menu
Press to the left or right to
access the contacts list.
Press
once to start the
camera, press again to start
the video.
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19
symbols on your display
inside your Sanyo S750
Antenna
All signals are off, except
The more bars shown, the stronger
the alarm and timer
the signal.
The alarm clock has been
Voice and data services available
set and is on
Voice dialling and enhanced 3G
Infrared communication is
data services available
in progress
Battery level
Bluetooth® is activated
The battery symbol appears in green
A Java™ application is running
when the battery is fully charged.
A write-protected SD card
Call in progress
is inserted.
1 To enter the menus, press Menu.
2 Use the navigation pad to move through the menus.
3 To make a selection, press Select or OK.
Voice call in progress
Video call in progress
The soft keys control how you choose a function. On your display you will see what feature
All calls are diverted
the soft key controls, depending on what you are doing at the time. So, for example, from
Line 1 indicator
the Home screen the left soft key accesses your camera and the right soft key opens the
(may not always appear)
main menu.
Line 2 indicator
You have received a text/email/
From inside the menus, press
picture message
return to the Home screen.
to return to the previous screen, or press and
to
You have received an Answer
Phone Message
20
21
inside your Sanyo S750
setting up your contacts
Below are the features of the main menu. To access this menu, simply press Menu. To access
backup your SIM Card address book
an item, scroll to the one you want using the four-point navigation pad and press Select.
Memory Mate is a new service which ensures the details you have stored on your SIM Card
for all of your friends, colleagues and family are safely backed up. So, if the worst happens,
Games
Media Album
Play games preset on your
Store all your pictures, sounds
phone.
and videos in one place.
Orange World
Calendar
Browse the internet and wap
Keep track of your time and a
sites straight from your phone.
record of your most important
And, if you’re joining Orange from another network, Memory Mate can be used to transfer
information.
the contacts and text messages saved on your old SIM Card to your new Orange SIM Card,
they will still be available to you.
For a low, one-off charge you can purchase a Memory Mate card from any Orange shop
which will backup your SIM Card address book. Then, simply return to your Orange shop
Extras
regularly to have any new information backed up at no additional cost.
keeping your move totally hassle-free.
Record voice memos, set the
Messaging
alarm clock or use the calculator.
Send and receive text, photo
For more information, visit your nearest Orange shop and one of our representatives will be
and video messages as well
happy to assist you.
Camera
as emails.
Take photos and make videos to
send to your family and friends.
Note: You can also transfer your contacts list by synchronising your Sanyo S750 with your
Settings
PC or by using a Bluetooth® connection to transfer contact details. See Chapter 6 for details.
Change the way your phone
Address Book
behaves to suit how you use it.
Open your contacts list.
22
23
setting up your contacts
To add a new contact:
Address Book
Contact
[First Name]
making a voice call
1 You don’t need to open an application
to make a call. Simply enter the number
1 Insert your new USIM Card into your new phone and switch
(with full area code) using the keypad.
Connecting Call
John Smith
the phone on.
2 When the right number is displayed,
Unassigned
Select
2 From the Home screen, select Address Book, and press OK,
Save
press
3 Press
to finish the call.
3 Scroll through the fields, entering the contact’s details. Press OK
Address Book
Personalised
OFF
OFF
OFF
OFF
OFF
Select
then select New Contact and press OK.
to enter the information.
Save
To call a number in your Address Book,
press
4 Press Save.
07123456780
Select
scroll to the person you would
like to talk to and press
Save
Address Book
Other
Nickname
Select
24
Save
25
receive a voice call
make a video call
1 When you receive a call, your phone will
Incoming Call
John Smith
With video calling, you can see the person
ring or vibrate, and you will see Incoming
you are talking to on your screen while you
call on the display.
speak to them.
2 To answer the call, press
Connecting Call
John Smith
3 If you do not want to answer the call,
To make a video call:
press Divert. The caller will be diverted
to your Orange Answer Phone. Press
to disconnect the incoming call.
1 Dial the number of the person you want
to call.
2 Press
Divert
Press
, or simply open the phone if Open
3 Press
07123456780
Select
Save
to end the call.
to talk is activated.
learn more... about video calls on page 28
26
27
receive a video call
download and stream video clips
When you receive a video call, your phone
You can watch video clips or listen to audio clips through video/audio links on the Orange
will ring or vibrate and the display will show
Portal, on the internet or from clips stored on your phone or SD Card. Clips can be
Incoming Video Call.
watched using the 3G media player already installed on the phone.
Press
to answer the call.
To watch a video clip or listen to an audio clip:
Press
to reject the call.
Accessing the Orange portal with the S750 enables you to select from available streaming
Incoming Video Call
John Smith
audio or video titles. You can listen to audio files or view video files without having to
Divert
Reject
download the entire file.
1 Select the desired streaming content. The content will begin to play once a streaming
connection has been established.
2 To adjust the volume, press the Up/Down navigation keys.
3 To play or pause a file, press Select then PL for play or PA for pause.
Some clips can be stored on the device so that you can listen to or watch them at any time.
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download and stream video clips
entering text on your phone
To access a stored clip:
1 Press and hold
* to switch between
standard and predictive text input mode
1 To access stored clips, select Menu and Media Album.
2 Scroll to and select a folder.
First Name
2 Press
John
3 Select the file you want to open and press OK.
* to change to upper or lower case
in T9 mode or standard text input mode.
The upper/lower case indicator at the
Note: Downloaded video clips can take up a lot of phone memory. If the phone
bottom left of the display (abc, Abc
memory becomes full you should delete old clips or transfer them to an SD Card
before downloading new ones.
0/32
Select
Options
or ABC) indicates the case you are
currently using.
3 Press # to enter a space or press # twice
to start a new line. Press and hold # to
get a symbol or emoticon.
4 Press
30
to delete a character.
31
entering text on your phone
set up your email account
To use standard text input mode:
Repeatedly press a key the relevant number of times to get the letter that you need. So,
for example, you will need to press the 4 key once for a G and the 7 key four times for an
11 Press
Account
Email Address
POP3 Server
SMTP Server
, select SMTP Server
and press OK.
-2-
12 Select Login and press OK.
S. To insert a number, press and hold the number key.
13 Enter the SMTP Server Address,
Port Number, SMTP Account Name,
To use predictive text mode – T9:
To enter text using predictive input you only need to press the key for a letter once. So, for
example, to write the word orange you would press 6, 7, 2, 6, 4 and 3. You will see that
the word does not appear on screen immediately – don’t worry, that’s how it works.
Password and press Save. Your
Select
Options
press OK.
2 Scroll to Message Settings
When you have finished pressing all of the keys, the word should appear on screen. Press
settings are now complete.
1 Press Menu, select Messaging and
and OK.
# to accept the word, or scroll through the alternative word options using the navigation
3 Scroll to Advanced and press OK.
pad. When the right word appears, press #. A space will automatically be added and you
4 Scroll to Email and press OK.
can start to enter the next word.
5 Scroll to Account and press OK.
Note: If you do not know all the required
information, contact your email service
provider.
6 Select Email address and press OK.
From time to time your phone will not recognise a word from a combination of key
presses. Press the downscroll key on the navigation pad before accepting the word to
7 Enter your Email address and
press OK.
display a close approximation of the word. If the word is still not found in the predictive text
8 Scroll to POP3 server and press OK.
dictionary, press Spell and spell the word using standard text input. Press Insert and the
9 Select Login and press OK.
new word will be added to your predictive text dictionary.
10 Enter the POP3 Server Address,
Port Number, POP3 Account Name,
Password and press Save.
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send an email
take photos
1 From the Home screen, select
1 Slide the phone open and press Camera.
Messaging, then New Message.
2 Aim the lens at the object using the
2 Press Edit and write your message.
Press OK.
Draft
5B
display as a viewfinder.
Hello
View Finder
(Full Screen)
3 Press OK to take the picture.
3 Press Options, select Send and press OK.
4 Press OK and enter the recipient’s email
Edit
Options
Video Rec.
Options
address in the TO: field and press OK.
5 Press Options, select Send As and
press OK.
6 Select Email and press OK.
learn more... about using your camera on page 71
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send a photo message
shoot video clips
1 When you have taken your photo,
1 Press Camera, then wait for the camera
press Send.
to start.
2 Select Attach to Message and press OK.
2 Aim at the object using the display as
Your photo messaging screen will open.
a viewfinder. Press OK to start recording.
View Finder
View Finder
(Full Screen)
3 Press OK twice, enter the contact’s
3 Press Stop to end and OK to save the
phone number and press OK.Then
select subject and press OK.
00:00:00/00:00:20
Send
Options
Camera
recording.
Options
4 Write your text and press OK.
5 Press OK and enter the recipient’s phone
number in the TO: field.
6 Press Options, select Send As and
press OK.
7 Select Picture Message and press OK.
learn more... about messaging on page 70
36
learn more... about using your video recorder on page 70
37
send a video message
When you have recorded a video clip, you can send it instantly as a video message.
visit a website
1 To begin to use the internet, press the Orange World key on the right-hand side of your
phone. Alternatively, select Orange World from your main menu.
020805_1336 ‘00.3
2 A preset list of favourites, which allows you access to services such as Orange News
View Finder
and Orange software, will be displayed.
3 Select the page that you would like to view. Your phone will connect and the page will
00:00:00/00:00:05
Send
Options
appear on your display.
1 When you have shot your video, press Send.
4 Use the shortcuts for smooth navigation.
2 Select Attach to message and press OK. Your video messaging screen will open.
Note: Orange cannot guarantee the quality of service experienced when browsing sites
other than Orange-approved sites. Any queries regarding the operation of these services
3 Press OK twice, enter the contact’s phone number and press OK.
should be directed to the owner of the wap site or website in question.
4 Scroll to and select Subject, write your text and press OK.
You can also use your Sanyo S750 as an external modem to give your laptop computer
access to the internet. Connect your phone to a compatible computer via Bluetooth®,
5 Press Options, select Send and press OK.
the infrared port or a data cable.
learn more... about using the internet on page 88
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synchronise with your PC
Synchronising enables you to keep a copy of your contacts, appointments, tasks and
notes on your PC so should anything happen to your phone, you will not lose your
important data.
To synchronise your devices you will need to install the software from the CD that came
with your phone.
1 If the autorun feature on your PC is active, your CD will automatically run once inserted
into your computer. If not, you will need to manually launch the program. Install the
synchronisation software by following the on-screen prompts.
2 Connect your phone to a compatible PC via infrared, Bluetooth® or data cable and
follow the on-screen prompts to begin synchronisation.
3 Once you have set up your partnership you are ready to synchronise the devices.
learn more... about synchronisation on page 93
40
make calls
make calls
make a video call
make calls
To accept an incoming video call, press
■
when your phone rings.
With video calling, you can see the person
you are talking to on your screen while you
speak to them.
choose from a list of options while
on a video call
■
During a video call you can adjust display
characteristics and change the image
1 Dial the number of the person you
want to call.
2 Press
3 Press
■
which is shown. Press Options and
choose from:
Hands-free ON
Talk hands-free so you don’t have
settings that is transmitted to the caller.
to hold the phone while you speak.
Brightness
Video calling tips:
White Balance
Changes the white balance.
For a good quality video call, think
Backlight
about lighting.
Dims or brightens the backlight.
■
■
Selects one of three image quality
Increases or decreases brightness.
■
To make a video call:
Image Priority
■
Flicker-free
behind you, or you’ll just become
Reduces video flickering.
to end the call.
■
Note: You can only make a video call to
Swap Images
■
Switch camera
Change the size and position of your
Switch between the front and rear
image or the other caller’s image.
camera.
a dark shadow
■
if possible, face the light during
a video call.
Send Video
Remember that there will be a short delay
phone. Video calls can only be made while
Deactivate the microphone to speak
Send one of the videos stored on your
between making a movement and the
in 3G coverage. Orange Answer Phone is
to another person close by while still
phone to the other caller.
person you’re calling seeing it. If you make
not available for video calling.
listening in on the phone conversation.
Echo Party Voice
(or film) lots of fast movements, it might
Settings
Reject the video call by sending the
appear to be jerky at the other end.
Zoom - zooms in or out.
caller’s voice back to them with a
someone else who has a video-enabled
■
■
Mute
try not to stand with a window directly
■
■
blank image.
42
43
make calls
make a phone call
make calls
When you receive a call, your phone will
redialling a number
take two different calls at the
same time
ring and Incoming Call is displayed in the
To make a call:
Home screen.
1 Dial the number (including full area
To answer the call, press
If you call someone and get disconnected
or forget to tell them something, you can
code) using the keypad.
2 Press
or open the
phone. (Open to Talk must be set from the
not available to pay as you go customers
call them straight back by redialling the
last dialled number.
When you are on a call, answer a second call
Slide Activation menu in the Settings/Phone
3 While the call is active, press Options to
settings menu.)
without ending the first using Call Waiting.
To redial the phone number last called
open your in-call menu. Choose from:
from the Home Screen, press
or shut the
, select
End Call
To reject the call, press
■
Hands-free ON/Hands-free OFF
phone. (Close to end must be set to On
■
Connect to Bluetooth®/Cancel
from the Slide Activation menu in the
To redial other numbers previously
Bluetooth®
Settings/Phone settings menu.)
dialled:
2 Select ....... and then Call Waiting.
1 Press
3 Select ON and press OK.
■
Mute/unmute
■
Whisper
To divert the call, press Divert and the
■
Echo Party Voice.
call will be diverted to your Answer Phone.
4 Press Hold to put the call on hold.
5 Press OK to select Address Book,
Extras, Calendar or Settings.
the phone number or name and press
To activate Call Waiting:
■
1 Press Menu then scroll to and select
Settings.
Then press Voice or Video Call.
Press
to turn the ringtone off.
2 Scroll through the phone numbers
using the navigation pad.
3 Press
to dial your selected number.
The sound of two beeps when you are
on a call indicates that you have a second
incoming call.
6 Use the navigation pad to turn the
volume up or down.
7 Press
44
to end the call.
45
make calls
make calls
the active call on hold, press
speak to someone privately during
a call
To reject the new call, press
Sometimes you may need to say
To accept the new call while keeping
call back a missed number
conference calling
To call back a missed call:
not available to pay as you go customers
something to another person that you
1 From the Home screen, press
To put an active call on hold, make
don’t want your caller to hear. In these
2 Scroll right using the navigation pad to
a second call and then return to the
cases, you can mute your call and
original call:
preserve your privacy.
1 Place an active call on hold, by
To mute your call, press Options, select
open your missed calls list.
call and press
3 Press Swap to switch between the
two calls.
with up to five other people while you’re
out and about.
. The most recent
missed call will be at the top of the list.
Mute and press OK.
2 Enter the number that you want to
Conference Calling is a great way to chat
3 Select the number you want to call
back and press
pressing Hold.
To activate Conference Calling, call
customer services on 150 from your
Orange phone or 07973 100 150 from
To clear the calls list:
any other phone.
To resume your conversation, press
Options and select Unmute.
1 From the Home screen, press
2 Press Options and select either Delete
There is no charge but you may be asked
for a refundable deposit. You will receive
Once, Delete Selected or Delete All and
a USIM update when the service has been
press OK.
activated. Turn your phone off and back
on again.
46
47
make calls
make calls
To start a conference call:
To talk to one conference member
customer, please call 450 from your Orange
privately:
phone. While your number is hidden you
1 Make a call in the usual way, then put
it on hold by pressing Hold.
2 Enter the number of the next person
you want to call and press
will not be able to see the Caller id of any
1 Once in the conference call, press
3 Once they have answered, press
2 Select the person you want to talk
privately to and press OK.
Options and scroll to Conference and
press OK.
4 To add more people to the conference
incoming calls.
Options, scroll to Private and press OK.
Note: If you are abroad the availability
of the services described in this section
depends on the network that you are using.
know who is calling you, or hide
your number when you make a call
call, press Hold and repeat steps 2, 3
and 4.
Your Caller id identifies you to a person you
are calling and identifies a caller to you.
Note: If you are abroad, the availability of
this service depends on the network you
To hide your number when calling another
are using. You are charged your standard
person, simply dial 141 before the number.
Service Plan rate for each call you make.
To hide your number permanently, call
customer services on 150 from your
Orange phone or 07973 100 150 from any
other phone. If you are a pay as you go
48
49
2
manage your
contacts
50
manage your contacts
store the names and numbers of
your friends, family and colleagues
in your address book
manage your contacts
When I save a contact in
my phonebook, where are the
details stored?
careful not to delete or overwrite existing
■
Address
numbers without first confirming.
■
URL
■
Note
■
Privacy
■
Incoming Call
1 From the Home screen, select Address
■
Incoming Text Message
Book, press OK and New Contact.
■
Incoming Video Call
■
Incoming Picture Message
■
Incoming Email.
To add a new entry to your address book:
There are several ways to open your
You can store up to 25o names and
address book. Either:
numbers on your USIM Card’s memory.
Scroll left or right in the Home screen
Your phone’s internal memory is
using the navigation pad
dynamic, and is shared between the
From the Home screen, select Address
features of your phone. The advantage
contact’s details. Press OK to enter the
book and press OK, or
of storing contacts on your USIM Card
information, choosing from:
Press Menu, scroll to Address Book and
is that if you change phones, all of the
■
First Name
press OK, then select Contacts List.
contacts on your USIM Card will move
■
Last Name
For contacts saved on the USIM Card,
to the new phone.
■
Company Name
some of the above items cannot be
Alternatively, pressing and holding the key
■
Phone Number
displayed.
corresponding to the first letter of the contact
■
Email Address
■
■
■
2 Scroll through the fields, entering the
you require takes you directly from the Home
Contacts are stored on both your handset’s
■
Group
screen to that section of the Address Book.
memory and your USIM Card. Contacts
■
Image
numberered from 0 to 249 are stored on
■
Contact Location
To call an entry in your address book scroll
the USIM Card and contacts numbered
■
Nickname
to the person you would like to talk to and
from 250 to 749 are stored on the handset.
■
Job Title
press
Contacts numbered from 250 to 253 are
■
Birthday
3 Press Save.
Orange Network Service Numbers. Be
52
53
manage your contacts
search for a name in your
address book
manage your contacts
To edit a contact stored on your phone:
4 Select Delete and press OK.
5 Press Yes to confirm.
1 From the Home screen, scroll left or
The quickest way to find a name is to press
right to open your contacts list.
and hold the key corresponding to the first
2 Highlight the contact whose details
letter of the contact you require, while you
you want to edit.
are in the home screen. This will take you
3 Press OK then Edit.
directly to that section of your address book.
4 Highlight the field you want to change
and press OK.
When you are in the address book, press
the key that corresponds with the initial
letter of the name you are looking for to
5 Make the changes and press OK
then Save.
6 You will be asked if you want to
To delete more than one contact:
1 From the Home screen, scroll left
or right to open your contacts list.
2 Select the contact to delete and
press Options.
3 Scroll to Delete and press OK.
the contact to and press OK.
5 Press Save and then Yes to confirm.
6 From the Home screen, press Menu,
Address Book, then Address Book
Settings and press OK.
4 Select Delete Multiple and press OK.
7 Select Manage Groups and press OK.
5 Mark the contacts to delete by
8 Select the group you want to edit and
highlighting them and pressing OK,
twice, quickly, you will go to the names
details. Select Yes.
then press Delete.
6 Press Yes to confirm.
To delete a single contact:
address book.
field and press OK.
4 Select the group you want to assign
overwrite the contact with the new
You can edit the contacts in your
a group to and press OK.
3 Press Edit, scroll to the Group number
search for a contact. If you press a key
starting with the second letter on the key.
2 Scroll to the contact you want to assign
press OK.
9 Make your changes then press Set to
confirm the changes.
10 Press Save to complete the setting.
You can group your contacts together and
1 From the Home screen, scroll left
or right to open your contacts list.
then assign different ringtones and logos to
each group to help you identify who’s calling.
2 Select the contact to delete and
press Options.
3 Scroll to Delete and press OK.
54
1 Scroll left or right in the Home screen to
open your contacts list.
55
manage your contacts
it’s a good idea to store important
contact numbers on your
USIM Card
manage your contacts
To transfer a contact from your USIM
To store a copy of your address book
have the same contacts on both your
Card to the handset:
on both the Orange website and
phone and computer.
your computer:
Note: Using your phone internet browser
1 From the Home screen, press the left
This enables you to add extra information
or right navigation key.
to, and personalise, your contacts. Then,
2 Select the person you want to copy.
when you upgrade your phone you can
3 Press Edit to change the contact
1 Using a computer, go to the Orange
website at http://www.orange.co.uk.
number to an unused number in the
the instructions to set up
your new phone.
handset Address book between 254
synchronisation on your phone.
and 749.
4 Press Save.
from your phone:
1 From the Home screen, press the left
synchronise your address book
with the Orange website
or right navigation keys.
2 Select the person whose details you
want to copy.
Your Sanyo S750 allows you to synchronise
Orange World.
2 Choose email and organise and follow
easily transfer your key contact details to
To copy a contact to your USIM Card
you can also visit email&organise in
backup your USIM Card
address book
3 When you have completed the setup
follow the instructions on the website
Make sure that losing your phone doesn’t
to synchronise your contacts from
mean losing all of the important contact
your phone.
information stored on your USIM Card.
4 When you have finished synchronising,
your Orange online services account will
Memory Mate is a new service which
have the same contacts as your phone.
ensures that the details you have stored
the address book stored in your phone’s
on your USIM Card for all of your friends,
3 Press Edit, then select Contact Location
memory with the Orange website, ensuring
You can visit the email and organise section
colleagues and family are safely backed up.
to change the contact number to an
that you don’t lose your contacts if you lose
on the Orange website to view and edit
So, if the worst happens, they will still be
unused number between 0 and 249 in
your phone or if it gets broken.
your online address book contacts and also
available to you.
the Address book on the USIM Card.
4 Press Save.
56
to set up synchronisation with Outlook or
Lotus Notes on your computer, so that you
57
manage your contacts
For a low one-off charge you can purchase
a Memory Mate card from any Orange shop
when I save a contact in my address
book, where are the details stored?
which will backup your USIM Card address
book. Then, simply return to your Orange
You can store up to 250 names and
shop regularly to have any new information
numbers on your USIM Card’s memory.
backed up at no additional cost.
Contacts are stored between contact
numbers 0 and 249 on the USIM Card.
And, if you’re joining Orange from another
Be careful not to erase or overwrite this
network, Memory Mate can be used to
data accidentally. Your phone’s internal
transfer the contacts and text messages
memory is dynamic, and is shared between
saved on your old SIM Card to your new
the features of your phone.
Orange USIM Card, keeping your move
totally hassle-free.
The advantage of storing contacts on your
USIM Card is that if you change phones,
For more information, visit your
all of the contacts on your USIM Card will
nearest Orange shop and one of our
move to the new phone.
representatives will be happy to assist you.
58
manage
your calls
manage your calls
Orange Directory Enquiries
manage your calls
what happens when you get an
Answer Phone message?
Call Orange Directory Enquiries for one-
Answer Phone Call Return
use Answer Phone shortcuts to
manage your messages efficiently
You can use Answer Phone Call Return
step access to any numbers you need.
When someone leaves a message on your
to return a call after someone has left
Your Answer Phone is quick to use as there
Simply call 118 000 and tell the operator
Answer Phone,
a message on your Answer Phone,
are several single-key presses to help you
the name or place you are looking for and
phone’s display. This symbol will remain
without having to remember or make
move through your messages.
they will tell you the number (you can
until the message has been saved or
a note of their number.
request three numbers per call). Then,
deleted. Answer Phone messages that
they will send a text message to your
have not been listened to will be saved
To use Answer Phone Call Return:
phone at no extra cost, allowing you to
for up to 21 days.
1 Listen to your Answer Phone
will appear on your
call the number directly from the message
or add it straight to your address book.
Calls to Directory Enquiries are charged
When listening to your messages press:
to listen to your message again
to save your message
2 When you have finished, if you want
to delete your message
to return the call, simply press #
to rewind 10 seconds
while you are still connected.
to skip to the next message
to fast forward 10 seconds
message as normal.
listening to your Answer Phone
messages
at 59 pence per call. If you choose to be
connected via 118 000, calls are charged
To listen to your Answer Phone messages,
at 35 pence per minute once connected.
press and hold the 1 key after the message
automatically dial the caller’s number
to return the call
arrives. Listen to the simple steps to save,
and connect you.
for help.
3 Orange Answer Phone will
listen to or delete messages. You can save
messages that you have listened to for up
Note: Answer Phone Call Return is only
to seven days.
available if the network you are calling
supports this service. You are charged
your standard call rate.
60
61
manage your calls
personalising your Answer Phone
greeting
manage your calls
listen to your email
which should be between 4 and 10
You can use Answer Phone to listen to your
Your Answer Phone comes with a standard
Orange email. Choose option 4 from the
greeting but you can record your own
main menu and follow the simple steps.
personal greeting so your callers know
You can listen, delete and record replies
they’ve got through to you.
to your emails. Replies are sent as email
attachments. Calls to Orange email are
1 Call your Answer Phone by pressing
the # key.
3 Press 2 to save it.
4 Press 1 to save your Answer Phone PIN.
listen to your Answer Phone
messages from any other phone
and while abroad
If you do not have access to your Orange
set up an Answer Phone PIN
then option 1, then option 1 again.
2 Record your greeting, then press
digits long, followed by the # key.
charged at twenty pence per minute.
and holding the 1 key. Listen to the
simple steps and select option 3,
3 Enter your chosen Answer Phone PIN
3 Enter your Answer Phone PIN followed
by the # key.
4 Follow the simple steps to listen to your
messages.
Note: The cost to call your Answer Phone
depends on your Service Plan.
when you can’t take your calls,
why not divert them?
phone, you can listen to your Answer
Phone messages from any other phone,
answer fax is not available to pay as you
For added Answer Phone security, you can
even while abroad. To use this service you
go customers
set your Answer Phone to request a PIN
must set up an Answer Phone PIN.
(Personal Identification Number) each time
you want to listen to your messages.
Call Divert allows you to divert different types
To access your Answer Phone messages
of calls to different numbers. So, you might
from any other phone or while abroad:
choose to divert fax calls to your office fax
To set up an Answer Phone PIN:
1 Call your Answer Phone by pressing
and holding the 1 key.
machine, but voice calls to your Answer
1 Call +447973 100 123 from any phone.
Phone. The availability of this facility depends
2 Enter your Orange number followed by
upon the network that you are using.
the # key.
2 Select option 3, then option 2.
62
63
manage your calls
manage your calls
You can choose between the following
5 Select On and OK.
divert options:
6 Enter the desired phone number and
■
All Incoming
press OK.
Divert all voice calls.
■
In Call
the Address Book.
Fixed dialling allows you to limit the use of
your phone (typically by a friend or family
To make a call using speed dialling,
member) to only the numbers stored in
the phone.
Repeat steps 1 to 4 as above, select OFF
press the relevant speed dial key you have
your address book, while Call barring
When No Answer
and press OK.
set up, then press and hold
blocks certain types of call. Before you
off or when you are unreachable.
Note: There is no charge to set up or
To edit your speed dial numbers:
a Fixed dialling list.
When Out of Network
cancel a divert. You are charged your
Divert calls when you are outside the
normal Service Plan rate and, if you are
Edit the desired number in Contacts that
To add fixed dialling numbers:
service network.
calling or diverting your calls abroad, the
corresponds to the speed dial number you
rate will vary depending on the service
have assigned it.
provider you are using.
1 From the Home screen, press
Divert calls when your phone is turned
■
To activate call divert:
can use Fixed dialling, you must set up
1 Press Menu then scroll to and select
Settings.
or
speed dialling
2 Select Call Settings and then Call Divert.
3 Choose either Voice or Video Call and
press OK.
4 Select either All Incomings, In Call,
When No Answer or When Out of
Network.
64
control the numbers that can
be called from your phone
Enter the contact number from 2 to 9 in
To cancel call divert:
Divert calls when you are already on
■
To assign a number to a speed dial key:
to access the Contacts list.
2 Highlight the contact whose number
1 Press Menu then scroll to and select
Settings.
2 Select Call Setting then Fixed Dialling
Number.
you wish to edit, press OK then Edit.
3 Press List and enter your PIN2 code.
Speed dialling allows you to call eight
Make your changes press OK, then
4 Press Options then select New and
of your most frequently used numbers
press Save to confirm.
by pressing just one key. These numbers
are stored in keys 2 – 9.
press OK.
5 Enter the contact’s name and press OK.
Then enter the phone number and
press OK twice.
65
manage your calls
To activate or deactivate fixed dialling:
manage your calls
To activate call barring:
Note: If you want to confirm the current
settings of both call barring services, select
1 Press Menu then scroll to and select
Settings and press OK.
2 Press Call Settings, then Fixed
Dialling Number.
3 Select ON or OFF and press OK.
4 Enter the PIN if you are prompted
to do so.
1 Press Menu then scroll to and
select Settings.
2 Go to Call Settings then scroll to Call
Barring. Select Block Outgoing Calls or
Check Setting in step 2, or, if you want to
set a new password for roaming under
Your Orange phone allows you to keep
another service network, select Set
track of the length of your calls and,
password in step 2 above.
consequently, estimate how much
you spend.
Block Incoming Calls and press OK.
3 Choose whether to bar:
■
keep an eye on how long you
spend on your calls
find out who has called you and when
All outgoing calls
1 Press Menu, scroll to Extras and
Bars all outgoing calls.
Each time you make, receive or miss a call,
Int’l except to Home
your phone takes a note. At any time you
2 Scroll to Call Time and press OK.
registered on the USIM Card, this function
All international phone calls except to
can access a list of the last 20 missed,
3 Select Total Call Time or Call Time
is not available. Also, you can delete
your Home phone number are barred.
dialled or received calls, to keep track
International calls
of who you have talked to and when.
Note: If no Fixed Dialling numbers are
numbers by pressing Options then
■
■
■
All incoming calls
1 Press
Bars all incoming calls.
2 Scroll right to open your Missed calls
to open your Dialled calls list.
Incoming when roaming
list or scroll left to open your Received
bar outgoing and incoming calls. The
Bars all incoming calls when you
calls list.
call barring password is preset to 1111.
are abroad.
Call barring can be used selectively to
and press OK.
Bars all outgoing international calls.
selecting Delete One, Delete Selected or
Delete all and pressing Yes to confirm.
press OK.
■
Emergency calls to 999 or 112 can be
made while Call barring is on.
66
67
4
messaging
68
messaging
explore a new world of messages
with photo and video messaging
Video Messaging is the latest way to share
your life. Shoot a video with your S750’s
digital video recorder and send it
messaging
shoot a video
take a photo
To take a self-portrait:
1 Press Camera, wait for it to start up
Photo Messaging changes the way you
1 Press Options, scroll to Switch camera
then press again.
message, allowing you to send and receive
2 Aim at the object using the display
as a viewfinder.
immediately by multi media message.
3 Scroll left or right to adjust the
Video clips and photos are automatically
4 Scroll up or down to zoom in and out.
saved to your phone’s Media Album.
5 Press
brightness of the picture.
You can send photo and video messages
to other phones that support Photo and
Video Messaging and also to phones that
2 Select Front and press OK.
other mobile users and email addresses.
3 Press OK to take the photo.
To take a photo:
Note: If the phone is closed, you can only
use the front camera lens.
to adjust the white balance.
1 Press Camera.
6 Press
to change the image size.
2 Aim at the object using the display as
Press
* to switch the flash on or off.
7 Press OK to start. Press
to stop
and then OK to save the recording.
and press OK.
text and photos in one message to and from
send your photo and video messages
a viewfinder.
3 Scroll left or right to adjust the
brightness of the picture.
You can send photos and videos as soon
as you have taken them – simply press
do not (all the features will only be available
4 Scroll up or down to zoom in and out.
Send and enter the phone number of the
if it is a Photo and Video Messaging
5 Press
to adjust the white balance.
person you want to send the photo or
enabled phone). A non-Photo and Video
6 Press
to change the image size.
video to.
Messaging phone will receive a text
7 Press
* to switch the flash on or off.
message containing a website address and
8 Press OK to take the picture.
the recipient can view the message on the
website. You can also send photo and
video messages to email addresses.
70
71
messaging
To send a photo or video you have
just taken:
messaging
text messages are fun, quick and
convenient
How do I know which symbols
are available on which keys?
key
1 When you have taken the photo or shot
the video, press Send.
2 Select Attach to Message and press
3 Press OK twice vand enter the
predictive text (T9), press and hold *.
symbols
When a phone call is inappropriate, or you
.,-?!‘@:/1
To enter text using predictive input you
only want to convey a short and simple
a.A.b.B.c.C 2
only need to press the key for a letter once.
message, you can send a text message.
d.D.e.E..f.F 3
So, for example, to write the word orange
g.G. h.H.i.I 4
you would press 6, 7, 2, 6, 4 and 3. You
j.J.k.K.l.L 5
will see that the word does not appear on
m.M.n.N.o.O 6
screen immediately – don’t worry, that’s
how it works.
OK. Your Multi Media Messaging screen
will open.
To switch between standard and
1 Press Menu, scroll to Messaging and
press OK.
recipeints phone number and press OK.
2 Select New Message and press OK.
p.P.q.Q.r.R.s.S 7
Select subject and press OK, enter the
3 Select Text Message(SMS) and press OK.
t.T.u.U.v.V 8
text message and press OK.
4 Enter the recipient's phone number
w.W.x.X.y.Y.z.Z 9
When you have finished pressing all of the
+0
keys, the word should appear on screen.
in the To: field.
5 Enter your message and press OK.
Press # to accept the word or press the
6 Press Send.
navigation key down to view an alternative
save time using predictive text input
word option. When the right word appears
press #. A space will automatically be added
Predictive text uses a dictionary to
and you can start to enter the next word.
recognise certain combinations of letters
to create words, allowing you to write text
messages faster.
72
73
messaging
messaging
attach a picture or sound to your
text message
To attach a sound or voice message
You can attach a variety of text pictures,
1 Follow the steps 1 to 3 above.
animations, melodies or video clips to your
2 Select Sound and press OK.
text messages to help bring them to life.
3 Select either Media album to select
use text templates
to a message:
send and receive email from
your phone
Text templates save you having to key
in messages that you send frequently.
receive emails while on the move. Before
To add a signature to the message:
1 Press Menu and scroll to and select
Messaging.
2 Select New Message and press OK.
record a tag and attach it to a message.
you can begin to use email with the external
POP3 account on your Orange phone, you
a stored sound or Voice recorder to
To insert an image into a message:
Your Orange phone allows you to send and
Your name, company, job title, phone
need to set up your Orange internet account
number or email address can be added to
using POP3 settings.
Note: The cost of sending a text picture
your message as a signature. While writing
message is the same as that of three
your message, press Options, select
If you already have an Orange email account
standard text messages.
Signature and press OK.
you can access it from your phone.
read a text message
Note: To edit the signature, go to Look
Note: To set up your email account, see the
& Feel settings.
next page.
then select Text Message(MMS) and
press OK.
3 Highlight the message field and
press Options.
When you receive a text message, your
4 Select Picture and press OK.
phone will sound or vibrate and the
1 Select Personalization and press OK.
5 Select Take Picture and press OK.
symbol will appear, along with the words
2 Select Edit Signature and press OK.
6 Press OK to take a photo.
Text Message Received. To read the
3 Press OK, make your changes,
message, select messaging from the
Home screen and press OK. Select
and then press OK.
4 Press Save.
Received Messages and press OK.
74
75
messaging
messaging
What are my POP3 Orange
email settings?
Email Account
Name:
no name
Email Address:
Your Name:
SMTP Server
provider
setting
Connect using
Orange internet
10 Enter the POP3 Server Address,
Password and press Save.
11 Press
and press OK.
Username
Enter your username
SMTP Account Name:
SMTP Authenticate:
Email address
enter your email address
12 Select Login and press OK.
Save
Reply to Address
enter a reply to address
13 Enter the SMTP Server Address,
To set up your email:
1 Press Menu, select Messaging and
press OK.
2 Scroll to Message Settings and
press OK.
3 Scroll to Advanced and press OK.
To send email:
, select SMTP Server
25
Options
send and receive emails
Port Number, POP3 Account Name,
User id
Enter your user id
Port Number, SMTP Account
Password
enter your password
Name, Password and press Save.
Server type
POP3
Your settings are now complete.
POP3 server
pop.orange.net
POP3 port
110
Note: Contact you email account provider
SMTP server
smtp.orange.net
regarding the indicated settings if you do
SMTP port
25
not know them.
SMTP authentic
NO
1 From the Home screen, select
Messaging, then New Message.
2 Select Email and press OK.
3 Enter the recipient's email address
in the To: field. Enter the subject if
you wish.
4 Write your message and press OK.
5 Press Send.
4 Scroll to Email and press OK.
5 Scroll to Account and press OK.
6 Select Email address and press OK.
7 Enter your Email address and press OK.
8 Scroll to POP3 server and press OK.
9 Select Login and press OK.
76
77
To open an email:
more information
Once your email settings have been set up
For more information call Orange
correctly, you will be able to receive email
customer services on 150 or, if you are
automatically.
a pay as you go customer, on 451 from
your Orange phone.
1 From the Home screen, scroll to
and press OK.
2 Select Received Messages and
press OK.
Note: Your POP3 settings are network
specific. Please check with your email
provider for the POP3 address of a nonOrange email account (eg Freeserve).
78
For more information, or to send the
settings to your handset, please visit
www.orange.co.uk/setup
Orange Multi
Media services
Orange Multi Media services
setting your connection
browsing the web on the move has
never been easier
When you are outside of a 3G area, you
Orange Multi Media services
competitions. Whatever your mood, you’re
Purple Ronnie greeting cards to give a
bound to find something of interest in your
surprise message to your friends. You can
Orange World, so take the leap and get
also access services from other providers
exploring now!
such as the BBC and the RAC.
can connect to the internet via packet
Your Sanyo S750 has a built-in browser
switched (PS) data. PS allows you to stay
allowing you to surf the web online or
connected all day while only paying for the
download web pages to read when
To enter Orange World, press
data that you download.
you’re offline.
Orange World will open. Scroll down the
Your phone also has the following
See page 88 for details on how to surf
connection options:
the internet.
■
packet switched wap for browsing
wap pages only
■
one click to your new Orange World
Orange MMS for sending and
create your own Orange World
page and press Select when you come
The great thing about using Orange World
to a link you want to visit.
is that you can constantly update it to suit
your interests. When you first enter Orange
Channels enables Orange to suggest links
World, spend a minute or two completing
that will be of interest to you; the suggestions
the Orange World wizard, which will ask you
we make are based on your phone and the
about your interests in order to provide the
downloading photo messages
Just one click on your new S750 transports
day of the week. For example, on a Saturday
most relevant services to you. To set up your
Orange wap for a GSM connection
you to the latest games, ringtones and
we may suggest sport to give you quick
Orange World wizard, click the link under
to wap pages only
sports news from around the world.
access to football results.
Your Page. Once you have finished
Please note that your preset bookmarks
Find your nearest cashpoint then pick out
Use Channels to personalise your phone
quickly go to services which are of interest
can only be viewed through an Orange PS
a bar to blow your wages in, or simply curl
by downloading new ringtones, wallpapers,
to you.
connection. Your Sanyo S750 does not
up on the sofa and read about your
or the latest games, including some of the
provide support for all types of internet site.
favourite celebrities. Or, if you’re feeling
biggest games around such as Fifa Football
You can add or delete links to Your
lucky, why not enter one of our great
and Tiger Woods Golf. You can even send
Page using the simple options provided.
■
personalising, use the Your Page link to
80
81
Orange Multi Media services
A suggestion for a link that might be useful
quick, and above all convenient. Try it now
will also appear at the top of the Orange
to see what you could be doing tonight.
homepage each time you begin browsing.
Orange Multi Media services
read your emails
■
Your Sanyo S750 gives you direct access
share information with Orange World
find your way using Orange World
Calendar and tasks
Receive a text message to remind you
of dates and events that are important
to your Orange Email and email from other
providers. You can be alerted on receipt
to you.
■
Address Book
Once you’re familiar with Orange World,
of new messages and also listen to your
Be automatically informed if any of your
There’s nothing more annoying than being
why not let a friend know what they’re
Orange Email by dialling 123. Register at
contacts change their details, or send
lost or not having the right number to hand.
missing out on using the Mail and
www.orange.co.uk from any PC with
an email to all your contacts to check
You can now put these frustrations behind
Messages menu? Click Your Orange Email
internet access.
that the information you have for them
you with a dedicated Find feature which will
to access an orange.net email account,
show you where you are or take you to a
which you can use on wap and the
list of sites, such as Time Out, to help you
internet. You can register for an orange.net
find the information you need to keep
email account at www.orange.co.uk.
With Organise you can organise practically
tasks between your phone, PC and
working or partying.
You can also access a list of alternative
everything: contact details, appointments
Orange services website account.
email providers, such as Freeserve and
and general tasks. Register at
Yahoo by clicking Other email services.
www.orange.co.uk and benefit from
Note: For more information about
the following services:
synchronising Orange please download
For example, use Orange World to find the
nearest cash point to the pub you arranged
is up to date.
Orange organise
Synchronise
Synchronise your contacts, events and
to meet your friends in. Once you’re there,
use the Find feature to track down or
■
the user guide from the Orange website
■
Free email alerts
locate your nearest cinema, and grab a cab
Receive a text message on your Orange
number to organise a lift there. It’s simple,
phone to alert you to emails you’ve
synchronisation pages.
received.
82
83
Orange Multi Media services
bookmark your favourite sites
Orange Multi Media services
choose from a list of options while
you are browsing
■
When you find a site that you like you can
bookmark it. This means that when you
You can access the Options menu at any
want to visit the site in the future you can
time by pressing Options.
■
shortcut to it from the Orange homepage.
The full list of options is as follows:
To bookmark a site:
■
1 Open the web page you would like
■
to bookmark.
2 Press Options, scroll to Save to
Bookmarks and press OK.
■
To go to a bookmark:
■
1 Press Options, select Bookmarks and
press OK.
2 Select the bookmark you want to go
to and press OK.
84
■
Details
empty your cache
Displays detailed information on the
■
current web page.
Your phone has a cache to temporarily
Browser Data
store internet files. To ensure your phone
Clears all caches, cookies and records
remains confidential should it be used by
of accessed URLs.
anyone else, or to free up memory space,
Advanced
you may wish to empty it.
Bookmarks
■
Browser Settings
Opens your list of saved bookmarks.
■
Update
Save to Bookmarks
■
Save Items
Allows you to create shortcuts to your
■
Saved Page
favourite sites.
■
Save this Page
Enter URL
■
Copy Text
Allows you to enter the address of a site
■
Send Link
that you wish to visit.
■
About.
To empty your cache:
1 Press Options, scroll to Browser Data,
press Clear cache and then OK.
URL History
The list of your previously visited sites.
Note: The Options menu is dynamic in that
Send
its content may vary according to which
Attaches the web address of the current
site you are visiting.
page to a message.
85
Orange Multi Media services
set up text alerts for sports results,
horoscopes, news and lottery
numbers
Need a giggle at a quirky news story? Want
Orange Multi Media services
Note: You can receive text alerts when
roaming but you cannot set them up.
updated on the subjects that interest you.
■
■
1 Press Menu, scroll to Orange World
and press OK.
2 Orange World is highlighted. Press
To set up an Orange text alert simply call
277 free from your Orange phone.
options:
access information direct from your
phone’s Orange World menu
to find out how your local football team is
doing? Set up Orange text alerts to stay
5 Choose from the following three
Select.
3 Select Information and choose from
■
if you prefer to listen to the news
rather than read it, simply call 177
Latest
Sends you a single text message
When you call 177 you can listen to up-to-
with the latest information.
date information on a variety of subjects
All future
including Lotto results, the weather in your
Requests that you are sent regular
local area, your horoscope and a selection
updates on your chosen subject.
of topical information from around the UK.
No more
Cancels the All future option.
6 Select Get info.
the following topics:
1 Call 177.
2 Simply follow the voice prompts to hear
the information you want.
You will receive a text, or multimedia,
■
Sport
Note: You will be charged your normal
message every time there’s an update
■
Lifestyle
Service Plan rate for each text message
Note: You will be charged a set price of
on the subject you’ve chosen.
■
Finance
received.
40p per minute to call 177.
1 Call 277.
2 Follow the voice prompts.
4 You will be offered a further list of
options. Scroll to the one you want
and press Select.
To cancel an alert dial 277 and follow
the prompts.
86
87
Orange Multi Media services
access Orange internet from your PC
register with Orange internet
With Orange internet you can access all
To register with Orange internet just visit
these features:
www.orange.co.uk/register
■
Personal email address and free email
alerts. When you’re out and about, you
manage your Orange phone
account online
can receive a text message on your
Orange phone to alert you to emails
not available to pay as you go customers
you’ve received.
■
Personal diary and free alerts. Receive a
■
text message on your Orange phone as
■
■
View your latest bill
important to you.
■
Set up a Direct Debit or pay by credit
Send 30 free text messages when
network.
Receive information as a text message
on your Orange phone on the latest
news, weather, sport, directory,
entertainment and lifestyle updates.
88
you have remaining
a reminder of dates and events that are
online every month to phones on any
■
Check how many inclusive minutes
card securely
■
Change your Service Plan
your phone’s
additional
features
your phone’s additional features
Orange Answer Fax
not available to pay as you go customers
If you spend a lot of time away from the office,
your phone’s additional features
send and receive items without
wires using Bluetooth®
To send information via Bluetooth®:
7 Select your chosen device from he list
1 Press Menu, choose from Address Book
8 Enter the Bluetooth® password when
and press OK.
Bluetooth® is a radio technology that
then Contacts List to send contact
prompted and press OK. Transmission
Orange Answer Fax.. This service enables your
enables you to make wireless connections
information (Vcard), or select Calendar
will begin.
Orange phone to store faxes until it is
between your phone and other Bluetooth®
with a specific day to send a to do list
convenient for you to print them. Whenever a
compatible devices. This allows for the
(VtoDO) or select Extras and Notes, then
colleague or friend sends you a fax on your
easy exchange of information like contacts
Note to send a note (Vnote).
personal Answer Fax number, you will receive a
and daily appointments and will allow you
2 Press Options then OK.
to connect to a laptop to use your phone
3 Select Send via Bluetooth™ and
you can still keep on top of your faxes with
text message that tells you how many pages
there are and the number it was sent from. You
can then use your Orange phone to retrieve
as a modem, for example.
is convenient to you. Simply call your Answer
For the most effective Bluetooth®
Phone by pressing and holding the 1 key, and
communication, always keep the
follow the simple prompts to retrieve your faxes.
Bluetooth devices within 10 metres
To connect to Orange Answer Fax, call 150
of each other.
®
when you are abroad is dependent upon the
To synchronise with your PC, you will also
need to install software on your PC from the
network you are using. You are charged a
CD that came with your phone (see page
standard data call charge.
95 for more details on how to do this).
90
and press OK.
5 When you have finished press Execute
then Yes.
6 Press Search then OK.
Note: If you have already registered
from your Orange phone.
Note: The availability of Orange Answer Fax
press OK.
4 Select either Send or Send Multiple
and print your faxes using any fax machine that
your phone proceed to the next step.
Note: Unavailable devices are unselectable.
To receive an item via Bluetooth®:
1 Press Menu, scroll to Settings and
press OK.
2 Scroll to Connectivity and press OK.
3 Scroll to Bluetooth® and press OK.
4 Select Data Reception Mode, press OK
then Yes. The other device can then
start transmitting the data and you will
be able to receive it.
5 Press Save once the data has been
received.
91
your phone’s additional features
To add a Bluetooth® headset to
To adjust your Bluetooth® settings:
your phone:
1 Press Menu and select Settings.
You can connect your phone to a
Bluetooth headset to enable you to make
®
and receive calls handsfree. Make sure
Bluetooth® is enabled on your phone and
your phone’s additional features
To connect two phones via infrared you may
To activate the infrared port to receive
need to enter an authentication password
an item:
when prompted.
2 Select Connectivity, then Bluetooth®
and Bluetooth® Setting.
1 Press Menu then scroll to and select
To send media album folders via infrared:
changes where necessary.
that your headset is switched on before
Settings.
2 Select Connectivity.
3 Work through the settings, making
1 Open the list of Media Album folders.
3 Select Infrared and press OK.
2 Press Options, select Send via Infrared
4 Select Receiving mode, OK and then
you try to connect the two devices.
transfer data using infrared
Read your Hands-free/Headset user
You can use the infrared port of your
■
Send
If the data transfer is not started shortly
manual before starting.
phone to communicate wirefree™ with
■
Send Multiple
after activation, the connection is cancelled
other infrared devices.
■
Send All.
and needs to be started again.
and press Select.
press Yes.
3 Choose from:
1 Press Menu and select Settings
then Connectivity.
2 Select Bluetooth then Hands®
free/Headset.
4 Press Execute if you select more than
You can send contacts, business cards,
one folder or Yes to start sending.
Note: Do not point the infrared beam at
calendar entries and ringtones from one
Note: Ensure the receiving device
anyone’s eye or allow it to interfere with
handset to another.
is activated.
other infrared devices.
3 Select Connect to Hands-free and
press Search. Your list of devices
Note: SD Card data cannot be sent
This device is a Class 1 Laser product.
will appear.
via infrared.
Two devices linked by infrared should
4 Press OK, select your headset from
not be more than one metre apart.
the list and press OK.
92
93
your phone’s additional features
synchronise your phone with your PC
device, remove the USB cable after
the confirmation dialog appears.
your phone’s additional features
desktop sync your Sanyo S750 with
your PC
Synchronisation helps you keep on top of
and follow the on-screen prompts
to begin synchronisation.
3 Once you have set up your connection
things as it ensures your important personal
Caution: Do not disconnect the USB
You can synchronise your S750 with other
you are ready to synchronise your
information is organised and up to date on
cable while using this function.
compatible devices using Bluetooth® wireless
devices.
your phone. With synchronisation your
contacts, events and tasks will be available
technology, the infrared port or a cable.
Desktop sync
Synchronising enables you to keep a copy of
Caution: Do not disconnect the USB cable
to you wherever you are on your phone or
Synchronise your phone directly with
your contacts, appointments, tasks and notes
while using this function.
on your PC.
a compatible PC using Bluetooth®,
so should anything happen to your phone,
infrared or a data cable.
you will not lose important data.
To synchronise remotely with internet
Mobile sync
To synchronise your devices you will need to
programs:
synchronise your phone and PC, so that
Synchronise your phone with the
install the software from the CD that came
the same data appears on both your phone
Orange website.
with your phone.
You can choose how you would like to
■
■
and computer.
menu and scroll to and select Bluetooth®.
1 If the autorun feature on your PC is active,
Note: For WindowsMe users. Although this
your CD will automatically run once
product’s device driver appears as
inserted into your computer. If not, you will
unrecognised (?) when viewing from the OS
need to manually launch the program.
Device Manager, there is no problem using
Install the synchronisation software,
this device driver on your computer.
2 Select Dial-up and press OK. Press Yes
to confirm.
following the on-screen prompts.
When removing the USB cable. After you
2 Connect your phone to a compatible PC
have clicked on [task tray icon] to stop the
via infrared, Bluetooth® or data cable,
94
1 Select Connectivity from the Settings
95
your phone’s additional features
organise your phone with the
Media Album
3 You can choose to:
■
your phone’s additional features
save information to your SD Card
To remove the SD Card:
Move
Move Multiple
If your phone’s memory becomes full, or
1 Ensure that the phone is switched off.
Your Media Album contains folders where
Use the navigation pad to select then
you want to use information saved on your
2 Open the cover of the SD Card slot.
your photos, video clips, sounds, themes
press OK.
phone in another device, you can save files
3 Push the card slightly in then release.
■
and games are stored. You can create,
■
Move All
and items to your SD Card (Supports SD
move, manage, and copy your own folders.
■
Copy
Cards up to 512 MB).
4 Pull out the card and close the cover.
You can also edit photos and video clips
■
Copy Multiple
To insert your SD Card in your phone:
To save data from your SD Card to
that you have taken, resize your images
Use the navigation pad to select then
and zoom in and out of them. (All must
press OK.
be checked with handset.
■
Copy All
Select your folder and press Execute.
To move a file to another folder:
1 Highlight the file, for instance a photo
or video clip, and press Options.
2 Select Move to Other Folder or Copy
to Other Folder and press OK.
your phone:
1 Open the cover of the SD Card slot
on the top rear of your phone.
2 Insert the card with the label facing
To delete a file:
towards the front.
3 Push the card until it clicks into place.
1 Open the file that you want to delete
The card will spring out from the card slot.
Close the cover and turn your phone on.
1 Highlight the desired file.
2 Press Options and select Move
to handset.
3 To copy data to your phone, select
Copy to Handset.
and press Options.
2 Select Delete and press OK.
You can also use your SD Card in another
3 Press Yes, when prompted to
SD Card compatible device.
delete one.
96
97
your phone’s additional features
your phone’s additional features
make a sound recording
To listen to your recording:
To print your photos:
With the sound recorder you can record
1 From the Home screen press Menu,
1 Connect your phone to your printer
your own memos.
scroll to Extras and press OK.
2 Scroll to Voice Recorder and press OK.
To make a recording:
3 Select Play and press OK. Then select
the Melody & Ringtones folder and
1 Press Menu, scroll to Extras and
press OK.
press OK.
phone is now in voice recorder mode.
appear, followed by a menu on your
phone’s display.
3 Select Print Mode from the menu and
print out photos directly from
your phone
4 Press Yes to complete the connection.
You can connect your phone to your PC
5 Choose the image layout you want to
press OK.
4 Press Record to start recording.
5 Press Stop to end recording.
are in the Home screen.
2 The message USB connected will
4 Select a data file and press OK.
2 Scroll to Voice Recorder and press OK.
3 Select Record and press OK. The
using the USB cable, making sure you
You will see the layout menu in your
display.
using a USB cable to transfer and print
the photos that you have taken with your
phone’s camera.
print and press OK.
6 Press Print and follow the on-screen
prompts.
Caution: Do not disconnect the USB cable
while using this function.
98
99
7
personalise
your phone
100
personalise your phone
personalise your phone
always be alerted to a call or a text
message in the most appropriate way
You can choose a profile from seven
You can change the way that you are
1 Press the Back key.
alerted to messages and incoming calls.
2 Choose from the following and
download ringtones and wallpapers
change your wallpaper
Orange have stored sounds, pictures and
Your phone comes with a number of
animations for you to use on your phone so
pictures, which you can set as wallpapers.
that you can personalise it straight away.
You can also use photos you take with
preset options:
press OK:
change the way your phone
behaves in seconds
your phone as wallpapers.
■
Normal
You can also download new sounds and
■
Silent
pictures using Orange World on your
■
Custom
phone, and using Photo Messaging you
A profile is a phone setting that determines
■
Car
can exchange photos and sounds with
how your phone behaves when, for
■
Meeting
your friends to use on your phone. See
example, you receive new text messages
■
Loud
page 80 for more information on
or Answer Phone messages.
■
Outdoor.
downloads.
1 Press Menu and select Settings, then
Display and Wallpaper and press OK.
2 Select either Original or Media Album
press OK.
3 Scroll through the folders and select
the image you want to use and press
OK twice.
102
Once you have selected a suitable profile,
When you download images or sounds
you can customise it to behave in a
from Orange World, they are stored in
certain way.
your Media Album.
103
8
manage
your time
104
manage your time
set the time and date
To set your phone’s time and date:
1 Press Menu, scroll to Settings and
press OK.
2 Scroll to Phone Settings and press OK.
3 Select Set Time & Date and press OK.
4 Select Time & Date and press OK.
5 Set the current date and time and
manage your time
■
Repeat
entries and even manually attach photo
■
Snooze Mode
and video clip data to calendar entries.
■
Alarm Tone
You can also send a calendar entry to
■
Alarm Tone Volume
one of your contacts.
■
Alarm Image
your calendar with the Orange website,
Vibration
To add appointments to specific days
ensuring that you stay organised using
■
Alarm Priority.
using your calendar:
your phone and computer.
1 Press Menu, then select Calendar and
To store a copy of your calendar on both
5 Select any item from the list to edit and
then press OK to add the information.
6 Press Save and then OK.
press OK.
phone is switched off.
and press OK.
3 Press Options, select New and press
Select. Your new Schedule entry will
press OK.
use your phone’s Organiser to
remind yourself of important events
2 Scroll to Alarm Clock and press OK.
Your Sanyo S750 has a built-in Organiser,
4 Select ON and press OK to set the
which has a calendar, ToDo list and notes
alarm clock. The following fields
functions, so you need never miss a
will appear:
deadline or appointment again. You can
106
Set Alarm Time
appear.
4 Enter your Schedule information, adding
the date and time using the keypad or
3 Select an entry and press OK.
■
the Orange website and your computer:
2 Press Options then select Schedule List
Note: Your alarm will sound even if your
1 Press Menu, scroll to Extras and
Your Sanyo S750 allows you to synchronise
■
press OK.
To set your phone’s alarm clock:
synchronise your calendar with
the Orange website
the navigation pad.
5 Press Set and then Save to save
your entry.
1 Using a computer go to the Orange
website at http://www.orange.co.uk
2 Choose email and organise and follow
the instructions to set up
synchronisation on your phone.
3 When you have completed the setup,
follow the instructions on the website
to synchronise your calendar from
your phone.
view monthly, weekly and daily calendar
107
manage your time
4 When you have finished synchronising,
manage your time
You can tailor your calendar to meet your
2 Choose Organise and follow the
If you need to remember something, make
your Orange online services account will
needs by adjusting the settings so your
instructions to set up synchronisation
a note in your phone. You can save up to
have the same events as your phone.
week starts on a day to suit you. You can
on your phone.
ten notes. You can also send a note to one
set a profile switch so that your phone
You can visit the email and organise section
reminds you to change the profile if you
on the Orange website to view and edit
don’t want your phone to ring, for instance
your online calendar and also to set up
if a meeting is about to start, and also turn
synchronisation with Outlook or Lotus
your reminders on and off.
Notes on your computer, so that you have
the same calendar on both your phone
and your computer.
3 When you have completed the setup,
synchronise your tasks from your phone.
To use the calculator:
4 When you have finished synchronising,
your Orange online services account will
have the same tasks as your phone.
synchronise your ToDo list with
the Orange website
of your contacts.
follow the instructions on the website to
1 Press Menu, scroll to Extras and
press OK.
2 Scroll to Calculator and press OK.
You can visit the email and organise section
3 Use the number keys to enter digits.
on the Orange website to view and edit
4 Use the navigation keys to add,
Note: Using your phone’s internet browser
Your Sanyo S750 allows you to synchronise
your online ToDo list/tasks and also set
you can also visit Organise in Orange World.
your ToDo list with the Orange website,
up synchronisation with Outlook or Lotus
5 Press
ensuring that you stay on top of your
Notes on your computer, so that you have
6 Press OK to perform the calculation
workload.
the same list of ToDo items on both your
You can keep track of phone calls you
need to make or tasks that you need to
and
* to enter a decimal point.
to clear the screen.
phone and your computer.
do in your ToDo list. Choose to add a new
To store a copy of your ToDo list on both
task or use an old one as a template by
the Orange website and your computer:
copying and editing it. You can also set
a reminder for a task.
subtract, multiply and divide.
Note: Using your phone’s internet browser
you can also visit Organise in Orange World.
1 Using a computer, go to the Orange
website at http://www.orange.co.uk
108
109
9
manage your time
To use the notepad:
1 Press menu and scroll to and
select Extras
2 Select Notes and press OK.
3 Select Note and press OK.
4 Select Unregistered Item, and
select Edit from Options.
5 Write your note and press OK.
110
have fun on
your phone
have fun on your phone
when you have time to spare, why
not test your gaming skills against
your phone?
have fun on your phone
To start a game from the application list:
starting or downloading Java™
games from the Orange World
homepage or other wap enabled
homepage
1 Press Menu, scroll to Games and
1 Press Menu and scroll to and select
moment. There are already two exciting
games preset on your phone.
With several exciting games to choose from
you can have hours of fun on your phone.
Your phone supports Java™ games,
video clips
You can watch video clips through video
links on the Orange portal, from the internet
or from clips stored on your phone or SD
press OK.
Games.
Card. Clips can be played using the 3G
media player already installed on your
meaning you can download new games
2 Select Java™ Games and press OK.
2 Select More Games.
phone. To access clips, follow the step-by-
via wap to play whenever you have a spare
3 Select an application and press OK.
3 Connect to the Orange World
step instructions below.
homepage or other wap enabled
Different appointment types
homepage and then select download to
Memo
Write a text memo.
start the desired Java™ application by
Call
Remind yourself to make
following the on-screen instructions.
an important call.
Meeting
To watch a video clip:
The video will have to download to your
phone before it can play. The length of time
Remind yourself of an
Note: You will be charged the standard
it takes to download will depend on the
important meeting.
wap service charge while you are
length of the clip. Some clips can be stored
Voice memo
Record a voice memo.
connected and playing games.
on your phone so that you can watch them
Birthday
Use this to keep track
at any time.
of family and friends’
birthdays.
Holiday
112
Enter holiday dates.
113
have fun on your phone
To access a stored clip:
You can also use your media player to
have fun on your phone
To access clips from the Video channel:
to open your video channel. A list of
When you are browsing and select a link
categories will appear.
for streaming, your Media player will open
2 Select a category and then a video clip.
automatically. You can save these streaming
3 You will be given the option to view a clip
To play back saved music:
press OK.
when Use now? appears in the display.
Note: Downloadable clips are automatically
saved to the phone. You can view the clip
straightaway or at a later time.
details of the full title, price, date and
do not want to see this information.
4 There may also be a delivery option
to either download or stream the clip.
3 Select Play video (Play Audio) and
■
Streaming
6 To playback a saved video clip, select
Video from the Media Album menu. A list
of clips will appear. Select the video that
you would like to watch. It will start
playing automatically.
When the clip is requested, the clips
press OK.
4 Select a video (audio) file from the All
Videos (All Audios) folder or a Playlist
press OK.
5 To view a downloadable clip, press Yes
information about the clip including
2 Select Media Player
folder of your own making and
on the Orange portal, go straight to step 3.
request. The clip request shows more
file size of the clip. Press Cancel if you
1 Press Menu, scroll to Extras and
To access clips from the internet or from links
Media album folder.
1 Select Video from the main portal page
stream music and video clips from a website.
links as bookmarks in your phone.
phone and is accessible from the
■
start to play immediately. The clip
Note: Downloaded video clips can take up a
cannot be stored.
lot of phone memory. If the phone memory
Download
becomes full, you should delete old clips
When the clip is requested, the clip is
before downloading new ones.
fully downloaded to the device before it
can be played. The clip is stored on the
114
115
10
International
services
116
International services
Orange International services for
pay monthly customers
International services
Note: The availability of this service will
be dependent on the partner network
supporting Text Messaging and Multi
Whether it’s two weeks in the sun or
reassurance that it’s the affordable way
to keep talking.
You can call or send text messages or
when travelling abroad, always
try to keep safety at the front of
your mind
1 For safety and security, always pack
pay monthly check list before
you travel
1 Call Customer Services on 150 from
Media Messaging.
a quick business trip, take Orange with
you when you go abroad and have the
What are the international dialling
codes I need to add to numbers
when I am calling to or from the UK?
country
code
your Orange phone or 07973 100 150
Austria
+43
from any other phone to activate your
Belgium
+32
phone so you can make and receive
Cyprus
+357
calls abroad. Roaming needs to be
Denmark
+45
activated at least 24 hours before
France
+33
travelling abroad and it only has to be
photo messages from abroad by simply
your Orange phone in your hand
Germany
+49
adding the international dial code before
luggage and switch it off before
Greece
+30
2 If you want to use Answer Fax abroad
boarding a plane.
Italy
+39
you must have it activated on your
Luxembourg
+352
account at least 24 hours before you
they can expect a different ring tone
Netherlands
+31
leave the UK. Call 150 from your
abroad from the UK it makes sense to use
when they call you or they might hear a
Northern Cyprus
+905
Orange phone or 07973 100 150 from
your Orange phone. Orange’s low fixed
recorded message in a foreign language
Portugal
+351
any other phone for details. The
price rates make it simple to work out
if you are out of coverage.
Rep. of Ireland
+353
availability of this service is dependent
exactly what you will be charged, so now
Spain and islands*
+34
upon the partner network which you are
you can stay in touch around the world.
Sweden
+46
UK
+44
the number you call or text.
2 Let others know you are abroad so
If you call or send a text or photo message
*includes the Canary and Balaeric islands.
118
activated once.
logged into.
3 If you have Line 2 we recommend that
you divert all Line 2 calls to your Orange
119
International services
International services
Answer Phone before you leave, as this
and services when roaming is dependent
service is not available while you are
upon the partner network.
you can stay in touch around the world.
you go and you can then call 450
from your Orange phone to top-up
Orange International services for
pay as you go customers
How do I know which countries
I can call from and to using my
Orange phone?
Whether it’s two weeks in the sun or
Call the Information line on 452 from
UK they’re available in any Orange
phone before you leave the UK as you
a quick business trip, take Orange with
your Orange phone or 07973 100 452
shop and wherever you see the
will not be able to do it when you are
you when you go abroad and have the
from any other phone. You can also go
abroad. Refer to chapter 3 for more
reassurance that it’s the affordable way
to www.orange.co.uk to obtain an
information on call diverts.
to keep talking.
up-to-date list of roaming destinations.
abroad.
4 Remove any temporary bars on
international calls using the menu
your talk time.
■
Before you go, use your Orange
options on your phone.
5 Set up any diverts on your Orange
Top-up Swipe Card to top-up; in the
6 Make sure you pack your charger and
You can call or send text messages or
your phone while abroad.
photo messages from abroad by simply
numbers in your address book are
adding the international dial code before
Orange vouchers
Buy £20 and £50 vouchers from any
Note: Orange Top-up vouchers are
not currently available abroad. Only
UK vouchers will be redeemed.
1 Remove any temporary bars on
codes you need, ie, +44 minus the
If you call or send a text or photo message
international calls using the menu
leading zero from the area code for
abroad from the UK it makes sense to use
options on your phone.
calls back to the UK.
your Orange phone. Orange’s low fixed
price rates make it simple to work out
120
pay as you go check list before
you travel
the number you call or text.
saved with the international dialling
Note: The availability of Orange products
Top-up symbol.
■
Orange shop or high street stockist.
a three-pin adaptor so you can charge
7 Make sure that the frequently used
Orange Top-up Swipe Card
exactly what you will be charged, so now
2 Top-up your Talk Time by:
■
Credit or debit card
Register your card 72 hours before
3 Make sure you pack your charger and
a three-pin adaptor so you can charge
your phone while abroad.
4 Make sure that the frequently used
numbers in your address book are
121
International services
International services
saved with the international dialling
2 Scroll to Select Network and press OK.
codes you need, ie, +44 minus the
3 Press Select Network.
leading zero from the area code for
4 Press OK, select UMTS/GMS Dual,
calls back to the UK.
GSM Only, or PCS Only and press OK..
using your Answer Phone abroad
using GPRS abroad
While abroad, you can use your Answer
If you use GPRS abroad you may need
Phone as easily as you do when in the UK.
to manually select the network you use to
5 Select Auto or Manual and press OK.
Note: The availability of Orange products
ensure that you are roaming on a network
Auto
1 Simply press and hold the 1 key.
and services when roaming is dependent
The selection of network service
2 You will be connected to your Answer
upon the partner network.
operators depends on the setting
Phone. Now just press:
Call customer services on 150 from your
in the Edit preferred list.
to listen to your message again
Orange phone, or 07973 100 150 from
Manual
to save your message
any other phone, to get an up-to-date list
You will be required to select a
to delete your message
of foreign operators that support GPRS
network service operator from the list.
to rewind 10 seconds
Roaming and the tariffs applicable to the
to skip to the next message
Service plan.
stay in touch in many countries
by switching networks
■
■
Orange has partnerships with a range of
networks in a variety of countries. When
For more information call Orange
to fast forward 10 seconds
you go abroad, you need to tell your phone
customer services on 150 or, if you are
to return the call.
to select a network.
a pay as you go customer, on 451 from
that supports GPRS Roaming.
You can connect to GPRS services as if
you are in the UK when you use it abroad.
your Orange phone.
To select the network area (Roaming):
1 Press Menu, scroll to Settings and
press select, then Phone settings.
122
123
11
ensure your
phone is
secure
124
ensure your phone is secure
Orange Care
ensure your phone is secure
Note: Orange Care includes insurance
■
Never loan your phone to someone else.
any other relevant details. You must
and warranty that is subject to terms and
Life’s difficult enough, without having to
conditions and exclusions as stated in
worry about the expense and hassle of
chapter 11.
replacing your phone.
With Orange Care you get:
■
Worldwide cover for 12 months against
provide any assistance and/or
How to claim:
requests in connection with the
■
■
■
Report the loss, theft or damage to
Orange as soon as possible within
Care or for more information call 150 free
24 hours of discovery.
maliciously damaged we need a crime
Loss, theft or malicious damage
reference number or a lost property
from your Orange phone.
■
protecting your phone
immediately (or as soon as possible
A replacement phone of the same
Remember, if your phone is stolen or
number if it is lost.
■
Once your claim is agreed, Orange
within 24 hours of discovery).
will despatch your replacement phone.
To make a claim or to have your phone
Please see section 13.1 in the Orange
model despatched within 24 hours of
Accidents happen – which is why we offer
our acceptance of your claim, to any
Orange Care. However, we do ask that
barred to prevent unauthorised use
Care terms and conditions for more
UK address.
You take good care of your phone and
simply call Orange customer services
information.
The same number and the same service
follow just a few basic steps to help protect
on 07973 100 150, or if you are abroad
on your replacement Orange phone that
your phone:
you enjoyed on your old one, so you’re
■
Don’t leave your phone unattended in
■
call +44 7973 100 150.
■
To speed up your claim make a note
a public place.
of the key facts before calling, eg, time
Don’t leave your phone in a vehicle.
of theft, where you lost it, how it got
If this can’t be avoided, please make
damaged and what the damage is,
To get Orange Care call 150 free from your
sure it’s locked in the boot or locked
steps taken to recover your phone and
Orange phone.
in the glove compartment.
126
■
claims must be reported to the police
never out of touch for long.
■
replacement of your phone.
To find out if you are covered by Orange
loss, theft, accidental or malicious
damage and handset breakdown.
information that Orange reasonably
Great value cover for £5 per month.
■
127
ensure your phone is secure
ensure that only authorised people
can use your phone
What if I enter the wrong PIN?
ensure your phone is secure
To activate your USIM Card PIN:
the security code protects your
phone against unauthorised use
If you enter an incorrect USIM Card PIN
To turn your phone on once USIM Card
If your phone’s USIM Card PIN is activated
or PIN2 three times in a row, your USIM
PIN is activated, enter the four-digit number
The securioty code is preset to 9999 and
a four-digit PIN (Personal Identification
Card will block. You will need a PUK
and press OK.
is a lock on your phone rather than your
Number) will be requested each time you
(personal unblocking key) to unblock
switch your phone on. This PIN is preset
your USIM Card.
To change your USIM Card PIN:
you can change the PIN to a number only
Call customer services on 07973 100 150
1 Press Menu then scroll to and select
you know.
if you are a pay monthly customer or
USIM Card. This means that anyone
to 1111. To increase your phone’s security
putting a new USIM Card into your phone
would not be able to use it without the
07973 100 451 if you are a pay as you go
by Set PIN.
If you enter an incorrect PIN 3 times in
customer for details on how to unblock
2 Select Change PIN and press OK.
a row, the PIN will become locked. Enter
your phone.
3 Select PIN1 or PIN2 and press OK.
the Personal Unblocking Key (PUK) when
security code.
Settings, then Security settings followed
4 Enter the current PIN code and
requested and then enter a new PIN twice
Do not attempt to guess the PUK code.
to activate the USIM Card. Please contact
If you enter your PUK code incorrectly 3
5 Enter your new PIN code and press OK.
your network provider for further
times in a row, you will permanently block
6 Enter your new PIN again to confirm
information on PIN and PUK.
your USIM Card and you may have to
press OK.
and press OK.
return your phone to Orange.
128
129
12
ensure your phone is secure
What are the security codes for?
Your Orange phone comes with a number
of preset security codes. Each code
controls one of your phone’s features.
Use the table below to identify which
code you need to activate each feature.
security feature
preset code
SIM Card PIN (PIN1)
1111
Fixed dialling (PIN2)
1111
Call barring
1111
130
reference
reference
safety
reference
keeping calls brief and to a minimum.
purchase separately by calling the Orange
If you don’t have a personal handsfree
Accessories Hotline on 0500 178 178 or by
transmitting equipment, you are advised
kit or personal handsfree car kit, stop
visiting your local stockist.
The mobile phone described in this guide is
that for the satisfactory operation of your
and park your vehicle safely with the
approved for use on the Orange network. A
phone and for your own safety, you should
engine off before using your phone,
number of features included in this guide
use your phone only in the normal
although never on a motorway slip road
■
are called Network Services. These are
operating position.
operate at a higher power level than is
needed. As with any other radio
network services
service the personal handsfree car kit or
Do not store or carry inflammable
the phone in a vehicle. Faulty installation
using your Orange phone in a
liquids, gases or explosive materials in
or service may be dangerous and may
vehicle
the same compartment as your phone,
invalidate any warranty which may apply
■
advantage of the Network Services, you
car kit installation
Only qualified personnel should install or
or hard shoulder even if it is urgent.
special services that you can arrange
through Orange. Before you can take
■
must subscribe to them through Orange.
Safety comes first, and is the ultimate
its parts or accessories and always
Instructions for these services are included
responsibility of the driver. Therefore:
store your phone safely and securely.
in this guide.
■
For vehicles equipped with an air bag,
You should always use a phone holder
remember that an air bag inflates with
use your phone when driving, unless
in your car to secure your phone safely.
great force. Do not place objects,
you are using a wired personal
Never place the phone on the
including both installed or portable
Hold your phone as you would any other
handsfree kit or personal handsfree
passenger seat or where it can break
wireless equipment, in the area over the
telephone, with the antenna pointing up
car kit.
loose in a collision or sudden stop.
air bag or in the air bag deployment
everyday use of your phone
and over your shoulder. If your phone has
■
Orange recommend that you do not
to the unit.
■
■
If you need to make or receive a call
area. If a personal handsfree car kit is
an extendible antenna, extend it fully. Do
and you have a personal handsfree kit
Remember: Always give your full attention
not touch the antenna unnecessarily when
or personal handsfree car kit, make sure
to driving. There is a personal handsfree kit
the phone is switched on, as this will affect
it is done sensibly using speed dialling
and personal handsfree car kit available for
call quality and may cause the phone to
or voice activation where possible, and
most Orange phones which you can
132
improperly installed and the air bag
inflates, serious injury could result.
■
Check regularly that all mobile phone
equipment in your vehicle is mounted
133
reference
and operating properly.
reference
When making an emergency call,
Note: Official emergency numbers (e.g
If your phone offers the features listed
emergency calls
remember to give all the necessary
999, 112 or other official emergency
Your mobile phone is a low power radio
below, and if you have restricted or barred
information as accurately as possible.
number) may vary by location. However,
transmitter and receiver. When it is switched
outgoing calls from your phone, calls to
Remember that your phone may be the
only one official emergency number is
on, it receives and sends out radio frequency
emergency numbers (999 or 112 in the UK)
only means of communication at the scene
programmed into your phone, which may
(RF) signals. Most modern electronic
may still be possible. The features are:
of an accident - do not cut off the call until
be incorrect if you are using your phone
equipment is shielded from RF signals.
■
Restricted dialling lists
given permission to do so by the operator.
overseas. Please check with our Partner
However, RF signals may affect improperly
■
Call barring
installed or inadequately shielded electronic
■
Fixed dialling lists
systems in motor vehicles (eg electronic fuel
■
Calls to closed user groups
If your phone supports preprogrammed
phone, like any mobile phone, operates
injection, electronic anti-lock braking,
■
Keypad locking
one touch emergency dialling, using the 9
using radio signals, mobile and fixed line
key to call the emergency number may not
networks which cannot always guarantee
electronic speed control or air bag systems,
Network abroad for the emergency number
one touch emergency dialling
that is used in that location. Your Orange
etc). Check with the manufacturer or its
Ensure the phone is switched on and in
be possible when you have restricted or
connection in all conditions. Therefore
representative regarding your vehicle.
service. Give your location to the operator.
barred outgoing calls from your phone. This
never rely solely upon your mobile phone
depends on the type of restriction you have
for essential communication such as
You should also consult the manufacturer
of any equipment that has been added to
To make an emergency call:
chosen, and the type of barring option you
medical emergencies. Do not hang up
your vehicle.
1 If the phone is not on, switch it on.
have selected.
during an emergency call until you are told
Check for adequate signal strength.
■
134
fuse replacement
2 From the main display key in the
to do so by the operator.
One touch emergency dialling does not
Always replace a blown fuse with a fuse
emergency number for your location (eg
operate when certain other features are in
Note: When using voice dialling you must
of the same type and size. Never use a
999, 112 or other official emergency
use (such as keypad locking and others).
say the name exactly as you said it when
fuse of a higher rating.
number).
you recorded it, which may be difficult in,
135
reference
reference
for example, a noisy environment or during
an emergency. Do not rely solely upon
■
voice dialling in all circumstances.
pacemakers
10
hearing aids
mobile telephone network, and is illegal.
Pacemaker manufacturers recommend
Certain hearing aids can be interfered with
that a minimum separation of 16 cm (6
by your mobile phone. If this occurs, please
Note: Failure to observe this instruction
inches) be maintained between a
consult the hearing aid manufacturer.
may lead to suspension or denial of Orange
Note: A valid USIM Card must be inserted
handheld phone and a pacemaker to
in your phone in order to make emergency
avoid potential interference with the
11
calls. Pay as you go customers do not
pacemaker. These recommendations
Operation of any radio transmitting
need to have talk time available, but need
are consistent with the independent
equipment, including mobile phones, may
13
to have used the phone in the previous six
research of and recommendations of
interfere with the working of other
■
months.
Wireless Technology Research. Users
inadequately protected medical devices.
phone when at a petrol station or other
with pacemakers should therefore:
Consult a physician or the manufacturer of
refuelling point. You must observe
Always keep your phone at least 20
the medical device if you have any
restrictions on the use of radio
Remember to follow any special regulations
cm (8 inches) away from your
questions. Always switch off your phone in
equipment in fuel depots (fuel storage
in force in any area, and always turn off
pacemaker when the phone is
health care facilities when any regulations
and distribution areas); chemical plants
your phone wherever it is forbidden to use
switched on.
posted in these areas instruct you to do so.
or where blasting operations are in
operating environment
it, or when it may cause interference or
■
■
danger. When connecting the phone or any
phone services to the offender, or legal
other medical equipment
action or both.
Never carry your phone in your
explosive materials
You are advised to switch off your
progress.
breast pocket.
12
Use the ear opposite to the
Using your phone while in the air is
atmosphere are often but not always
guide for detailed safety instructions.
pacemaker to minimise the potential
prohibited. Switch off your phone before
clearly marked. They include: below
Do not connect incompatible products.
for interference.
boarding any aircraft. The use of mobile
deck on boats; chemical transfer or
Switch off your phone immediately if
telephones in an aircraft may be dangerous
storage facilities; vehicles using liquefied
you suspect that interference is being
to the operation of the aircraft, disrupt the
petroleum gas (such as propane or
accessory to another device, read its user
■
■
aircraft safety
■
Areas with a potentially explosive
caused.
136
137
reference
butane); areas where the air contains
reference
Your phone must be switched on to
information stored on them may be
chemicals or particles, such as grain,
access games, ring tone composer,
erased.
dust or metal powders; and any other
calendar, calculator, wap, infrared, timer
area where you would normally be
and other similar features. Do not
advised to turn off your vehicle engine.
switch your phone on when mobile
■
■
areas. Its moving parts can be damaged.
■
Your phone is powered by a
Always switch your phone off in any
rechargeable battery. Note that a new
facility where posted notices so require.
battery’s full performance may only be
achieved after two or three complete
phone use is prohibited or when it may
15
cause interference or danger.
Warning: Use only batteries, charger and
The information or services you have
accessories approved for use with this
discharged hundreds of times but it will
cannot guarantee coverage inside
accessed using wap are stored in the
particular phone model. The use of any
eventually wear out. When the operating
buildings. If you have difficulty in making or
cache of your phone, which is a
other types may invalidate any approval or
time (talk time and standby time) is
receiving calls, you should contact Orange
memory used to store data temporarily.
warranty applying to the phone, and may
noticeably shorter than normal, it is time
customer services.
You should empty the cache of your
be dangerous.
phone after each use to ensure that any
■
Note: The functioning of your phone can
be affected by localised conditions, and we
14
■
general safety information
138
confidential information cannot be
When changing your phone’s cover,
always switch off the power and
■
■
accessed by anyone using your phone.
■
phone and battery care
Do not charge the battery when either
charge and discharge cycles.
■
to buy a new battery.
■
of your phone’s covers are removed.
■
Parts of the phone are magnetic.
Temperature extremes may affect the
ability of your battery to charge: allow it
Keep the phone and all its parts and
accessories out of children’s reach.
The battery can be charged and
to cool down or warm up first.
■
Metallic materials may be attracted to
or any other device. Always store the
the phone. Always secure the phone in
it dry. Precipitation, humidity and all
phone with the covers attached. Never
its holder because metallic materials
types of liquids or moisture can contain
use. Do not leave the batteries connected
use a phone without a cover.
may be attracted by the earpiece. Do
minerals that will corrode electronic
to the charger for longer than a week,
Remember to always make backup
not place credit cards or other magnetic
circuits.
since overcharging may shorten its
copies of all important data.
storage media near the phone, because
Do not use your phone in dusty, dirty
lifetime. If left unused, a fully charged
■
■
Your phone is not water resistant. Keep
Never use any charger or battery which
disconnect the phone from the charger
is damaged or worn out.
■
Always unplug the charger when not in
139
reference
■
■
the + and - terminals of the battery).
Do not paint your phone as this can
Therefore, always take adequate
solvents, or strong detergents to clean
clog its moving parts and prevent
precautions when carrying a spare
your phone. Wipe it with a soft cloth
operation.
battery in a purse or pocket.
slightly dampened in a mild soap and
Specific absorbtion rate, or SAR, is an
Batteries must be recycled or disposed
water solution.
internationally accepted way of measuring
Do not store it in hot areas. High
how much radio frequency (RF) energy is
Only use the antenna supplied or an
■
■
approved replacement antenna.
of properly and according to your local
Unauthorised antennae, modifications
regulations, and must never be
temperatures can shorten the life of
absorbed by the body when a mobile
or attachments could damage the
disposed of in household waste.
electronic devices, damage batteries
phone is used.
phone and may violate regulations
Never dispose of batteries in a fire.
and warp or melt certain plastics.
Do not store your phone in cold areas.
All phones on the Orange network are
of any accessory, including the charger,
When it warms up (to its normal
designed by the phone manufacturers to
reach.
grasp and pull the plug, not the cord.
temperature) moisture can form inside
comply with the relevant recommendations
For good operation times, discharge
the phone which may damage
and standards. Orange believes that new
intended purpose, and never use any
an NiMH battery from time to time by
electronic circuit boards.
and existing customers should be fully
charger or battery which is damaged
leaving your phone switched on until it
or worn out.
turns itself off.
All of the above suggestions apply equally
Use your phone battery only for its
Never allow the battery terminals to
■
■
When you disconnect the power cord
■
Keep all USIM Cards out of children’s
■
informed about SAR.
Do not attempt to open the casing on
to your phone, battery, charger or any
short circuit, as this can cause damage
your phone or its battery. Non-expert
accessory. If any of them is not working
0.840w/kg. (0.776 w/kg according to
to the battery or to the connecting
handling may damage it.
properly, contact Orange customer services
FCC requirements.)
object (a short circuit can occur if a
140
■
■
Do not use harsh chemicals, cleaning
radio waves and your
phone
battery will discharge itself over time.
governing use of mobile phones.
■
reference
■
The SAR value for your Sanyo S750 is
Do not drop, knock or shake the phone.
on 07973 100 150 or, if you are a pay as
Note: The SAR value for your phone
metallic object such as a coin, clip or
Rough handling can break the internal
you go customer, on 07973 100 451, from
has been provided to Orange by the
pen causes direct connection between
circuit boards.
any other phone for assistance.
manufacturer. By acting as facilitator
■
141
reference
reference
for conveying this information to our
data protection
direct debit
you can choose to allow information only
customers, Orange is fulfiling its duty
We will use the personal information you
Paying by Direct Debit is a convenient way
access and access which will allow
as a responsible retailer.
supply us to help manage your Orange
to pay. If you’re a pay monthly customer
changes to be made. Please call customer
account efficiently, for example, to assist in
you will still be sent a detailed monthly
services who will send you a form.
handling queries, sending bills (excluding
statement but won’t have to remember to
paperwork
pay as you go) or to send you information
send a cheque each month. To set up a
Orange useful booklets
14-day phone return
on products and services which may be of
Direct Debit payment call 150 from your
If you would like to receive a free booklet
The 14-day phone return only applies to
particular interest to you. From time to time,
Orange phone.
containing useful information on an Orange
new phones and excludes upgrades and
we may pass information about you to third
reconditioned phones. If you are unsatisfied
parties or government agencies. Full details
If you’re a pay as you go customer you can
services on 07973 973 150 or, if you are a
with our service in any way, you can return
are given in the terms and conditions
combine control with peace of mind,
pay as you go customer, 450 from your
your phone within 14 days of purchase,
booklet.
topping up from as little as £10 a month to
Orange phone.
and we will reimburse you the cost of
product or service call Orange Customer
£100. You can change or cancel your
Orange Care terms and
conditions
purchase and your connection charge.
Please call Orange customer services on
Direct Debit anytime, just give 14 days
All we request is that you pay for the calls
07973 100 150 or, if you are a pay as you
notice. To set up a Direct Debit payment
you’ve already made and a percentage of
go customer, on 07973 100 451 if you do
call 450 from your Orange phone .
the monthly subscription. Simply fill in the
not wish to receive any marketing materials
form supplied with your phone and take it
related to Orange and its services, or if you
allowing access to your Orange account
along with your phone to your stockist. You
do not wish us to pass on your details to
It can sometimes be useful for someone
Insurance refers to the provisions of
should retain the form for your records.
any other reputable organisations for sales
else to have access to your account, for
clause 3 and Warranty to the
and marketing purposes.
example if you have more than one Orange
provisions of clause 7, together
phone in your name. As an account holder
Insurance and Warranty are referred to
142
interpretation
1.1 In these terms and conditions
143
reference
reference
as Orange Care.
customers can purchase Orange Care
available upon request to HSBC
subject to the terms and conditions of the
by calling 450 from their Orange
Insurance Brokers Limited, Quay
Insurance policy (see clause 6.14 in respect
the provisions of these terms and
phone or 07973 100 450 from any
West, Trafford Wharf Road,
of conditions outside the United Kingdom).
conditions and does not apply and
other phone.
Manchester, M17 1PL.
If your phone (or parts there of) is lost,
1.2 Orange Care is subject at all times to
cannot be purchased in relation to any
second line activated on your Orange
phone. (Orange Care only applies to
2.1 Orange Personal Communications
insurance terms
stolen or damaged you will be entitled to a
conditions and cover provided under
replacement or repair “free of charge”
the terms of this Insurance which
subject to payment of the administration
approved and Orange branded
Services Limited (Orange) is monitored
forms part of a master policy arranged
fee as detailed in clause 9.6, subject to
phones).
by HSBC Insurance Brokers Limited
by HSBC Insurance Brokers Limited
compliance with all the following terms and
which is a member of the General
on behalf of Orange. This Insurance is
conditions of the policy. For your
Insurance Standards Council.
subject to the terms and conditions of
information an authorised user is the
the master policy, a copy of which can
Orange registered customer, other users
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
2.2 Orange is authorised by the insurer to
optional extra please call 150 from
collect premiums, to accept or decline
be obtained from HSBC Insurance
officially notified to Orange by the customer
your Orange pay monthly phone or
claims, to arrange repairs and issue
Brokers Limited. Requests should be
and authorised by Orange, the registered
07973 100 150 from any other phone.
replacement phones on behalf of the
made in writing, stating your Orange
customer’s spouse/partner, members of
Small Business customers should call
insurer. For the purposes of this
phone number.
his/her immediate family, all of whom would
345 from their Orange phone or
Insurance “phone" means handset,
07973 100 345 from any other phone
standard battery, USIM card and
and Business Solutions customers
charger, originally supplied as part of
should call 158 from their Orange
the standard package.
phone or 07973 100 158 from any
other phone. Pay as you go
144
2.4 The following paragraphs describe the
2.3 The Insurance is arranged with an
authorised insurer whose details are
normally reside at the registered customer’s
cover for lost stolen and damaged
address and employees of the registered
phones
customer who use the phone with
Your phone which must be in your
permission of the customer.
possession or in the possession of an
authorised user is insured worldwide
145
reference
reference
3.1 Loss, theft or malicious damage
3.2.3 any other information and
4.1.9 theft of items from an
evidence as may reasonably be
deterioration, depreciation,
unattended vehicle unless the
immediately but in any event within 24
requested by Orange regarding
rusting or oxidisation,
item was in a locked boot or
hours of discovery of the occurrence.
the cause of loss or damage.
atmospheric or climatic
locked glove compartment and
conditions or other gradually
the vehicle itself was securely
In respect of claims arising outside the
3.3 Orange will arrange repair or
United Kingdom please refer to
Clause 6.14.
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
3.2 Your claim must be reported to
be repaired/replaced, where
Orange as soon as possible but in any
event not more than 24 hours after
appropriate, free of charge once only.
3.5 You or any authorised user of the
operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or
modification;
4.1.4 defective materials or
you discover the loss, theft or
phone must at all times act with due
workmanship covered by the
damage. In respect of claims arising
care in looking after the phone and
manufacturer’s warranty;
outside the United Kingdom please
take all reasonable precautions to
4.1.5 breakdown of or interruption to
refer to Clause 6.14. To make a claim
safeguard it against loss, theft or
you must provide the following:
damage.
4.1.6 loss of use or consequential
exclusions
4.1.7 cosmetic damage which does
3.2.1 the crime reference number in
damage claims or the lost
4.1 A replacement or repair will not be
property reference number if
provided under the terms of the
the phone has been lost;
Insurance where the loss or damage
or damage occurred; and
the network service;
loss of any kind;
respect of theft or malicious
3.2.2 full details of how the loss, theft
146
4.1.1 normal wear and tear or
claims must be reported to the Police
is caused by or consists of:
not impair the normal functions
of the phone;
4.1.8 loss of or theft of items left
unattended in a public place;
locked;
4.1.10 any wilful act, neglect or failure
to take reasonable care by you
or any authorised user or any
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
147
reference
reference
act committed maliciously in
connection with any unlawful
Insurance cover will cease if any premium is
association;
not paid on the due date unless such delay
premium payment
the original phone is subsequently
of the Orange Care Insurance policy.
recovered it must be returned to
6.4 The Insurance period will be
Orange as it is the property of the
4.1.15 radioactive contamination;
is due to a processing error by any clearing
unaffected by the replacement of your
4.1.16 loss or theft of a phone from
bank or similar. Your phone will not be
phone and will continue to apply from
temporary premises is covered
replaced or repaired if any sum is due by
the date the Insurance first came into
have not taken reasonable care of
only where there is evidence of
you to Orange.
force.
your phone any claim may be referred
forcible and violent entry or exit.
4.2 A replacement or repair will not be
6.5 Should you find a phone that you
insurer.
6.8 If there is reason to believe that you
to Chartered Loss Adjusters in order
have reported lost or stolen before
to carry out a special investigation into
you have received a replacement, you
the circumstances of the claim. No
replacement of any phone will only be
must report this to Orange
free replacement or repair will be
you have made a fraudulent
made with an Orange product.
immediately so that the delivery of the
provided unless and until the adjusters
claim;
Wherever possible, reasonable efforts
replacement can be cancelled. If you
confirm your claim is acceptable
will be made to ensure that the
fail to do so we reserve the right to
replacement phone is of the same or
impose a charge for any attempt to
provided if:
4.2.1 Orange has reason to believe
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
4.2.3 the phone is not registered and
general
6.1 It is a condition of this policy that the
similar specification.
6.2 Replacement phones may be supplied
deliver the replacement.
6.6 When a replacement phone has been
connected to the Orange
from refurbished stock that have been
supplied due to accidental or
network in your name;
tested and are fully functional.
malicious damage the original phone
4.2.4 at the time of loss, theft or
148
monetary settlement under the terms
6.3 In the event of a claim you are only
damage the phone was not
entitled to repair or replacement (at
being used or in the possession
the option of Orange) of your phone.
of you or an authorised user.
There is no entitlement to any
must be returned to Orange.
6.7 When a replacement phone has been
under the terms of the policy
6.9 If Orange believes that you have
persistently failed to take reasonable
care of your phone your cover will be
cancelled.
6.10 Orange may at its option require you
to return your phone for examination
before a replacement is supplied.
supplied because of loss or theft, if
149
reference
6.11 If Orange has reasonable cause to
reference
6.15 Where a replacement phone is issued
believe you have made a fraudulent
under the warranty the original phone
claim your cover will be cancelled.
must be returned to Orange.
6.12 You must provide any assistance
6.16 You may be charged the
Orange account.
appropriate will continue to apply from
6.18 Orange will use its reasonable
the date such cover originally came
endeavours to dispatch any
replacement phone to you within 24
into effect.
6.21 Any claim accepted under Orange
and/or information that Orange
recommended retail price of any
hours of agreeing to issue such
Care purchased as an optional extra
reasonably requests in connection with
battery charger or antenna returned to
replacement, however, for reasons
with your Pay Monthly service plan will
the replacement of your phone.
Orange which is shown not to be that
beyond our control this may not
be subject to an administration fee.
6.13 A replacement item will be refused or
originally supplied with the phone or of
always be possible.
See clauses 9.6, 9.6.1, and 9.6.2. for
you will be charged for any replacement
any phone returned to Orange which
if you have not complied with the terms
is shown to have been deliberately
and time period for any replacement
damaged.
phone to be delivered, on payment of
of the Insurance policy and of Orange
Care.
6.14 If your phone is lost or stolen or
150
6.17 If your phone is lost or stolen, or
6.19 Orange will arrange with you a place
the administration fee detailed in
details.
warranty - defective materials or
workmanship
maliciously or accidentally damaged
clause 9.6. We reserve the right to
maliciously damaged whilst you are
so that it is no longer operable and
impose a delivery charge if you are
becomes defective due to faulty
abroad you must report the loss or theft
such loss, theft or damage falls
unavailable for the delivery as agreed.
materials or workmanship Orange will
to the relevant local authority and to
outside these terms and conditions
Orange as soon as possible but in any
then Orange may entirely at its
under either clause 3 or clause 7 will
charge (on payment of the
event as soon as reasonably
discretion agree to sell you a
not attract a further period of
administration fee, if applicable, as
practicable after you discover loss theft
replacement phone at prevailing
Insurance or warranty. For the
detailed in clause 9.6) provided that:
or malicious damage. A replacement
replacement phone prices. The
avoidance of doubt (subject to the
7.1.1 it has been used in accordance
phone will not be sent to you until you
charge for any replacement phone so
provisions of clause 6) the periods
return to the United Kingdom.
supplied will be applied to your
stated in clauses 8.1, 9.1 and 10.2 as
6.20 Any replacement phone received
7.1 If your phone (or parts thereof)
(at its option) repair or replace it at no
with the operating instructions;
151
reference
reference
7.1.2 any repairs which may have
been, or are to be undertaken
have been arranged by Orange;
days after the end of the month in
indicated in clauses 11.2 and 11.6.
which cover becomes effective.
8.2 Orange Care cover may be purchased
7.1.3 you have complied with the
foregoing terms and conditions;
7.1.4 the Orange phone is registered
switch to a different service plan as
separately once the initial period of 12
Orange on behalf of the Insurer on
months has expired.
your Orange account and must be
8.3 Where phones share an Orange
and connected to the Orange
Group service plan then each phone
network in your name;
will be covered separately.
7.3 Batteries only have a 12-month
warranty.
each phone.
9.6 Any claim accepted under Orange
Care will be subject to an
administration fee charged to your
account in advance of any repair or
replacement being undertaken.
term & payments – pay monthly
durable form, unless the premium is
Details of the current administration
Service Plan with optional
varied at the annual renewal date of
fee are available on request from
Orange Care
the policy. If your premium is
Orange and are published in our
increased you may terminate this
periodically updated price guide. The
term & payments - Service Plan
plan which requires Orange Care to be
policy on not less than 10 days notice
administration fee is subject to change
inclusive of Orange Care
purchased as an optional extra the
(before your bill date). If you do not
and is payable in respect of all
Insurance and Warranty will come into
give notice within one month of
accepted claims made under Orange
plan which includes Orange Care the
force 24 hours after you call to request
notification of any increase you will be
Care with the exception of those set
Insurance and Warranty will come into
cover or 24 hours after we receive your
taken to have accepted the increase.
out in clause 9.6.1.
force when you register the phone on
written request for cover and will each
the Orange network. The Insurance
have a minimum term of 12 months.
premiums should be increased or any
be payable in respect of a claim
and Warranty will remain in effect for a
Your confirmation of Insurance cover
new tax imposed then such increase
for defective material or
period of 12 months, unless you
will be sent to you within 30 working
or new tax may be passed onto you.
workmanship of a new phone
8.1 Where you are connected to a service
152
must be purchased separately for
have been notified in writing or other
9.1 Where you are connected to a service
paid along with your Orange charges.
9.3 Premiums may be varied at any time
Group service plan then Orange Care
and will be effective 90 days after you
7.2 This Warranty is an extra benefit and
is additional to your legal rights;
9.2 Premiums will be invoiced monthly by
9.5 Where phones share an Orange
9.4 In the event that any tax payable on
9.6.1 The administration fee will not
153
reference
reference
(including standard battery and
charging unit but excluding
premiums paid.
9.8 Orange will negotiate renewals of the
of the premium for the balance of
each complete month remaining of
reconditioned and/or second
Insurance policy on your behalf and
and branded Orange pay as you go
that period unless you have already
hand phones) where the
may change Insurer. The Insurer and
phones and may be purchased for
made a claim on the policy in which
defective material or
Orange may vary the terms of the
any phone within the current pay as
event no refund will be due.
workmanship has been brought
policy from time to time but will give
you go range. If you pay by credit
to Orange’s attention within 6
you 90 days notice of any such
card or debit card the policy will come
11
months of the date of purchase
changes. If your rights under the
into force 24 hours after your call to
11.1 In the event that you wish to switch
of the phone.
policy are restricted or removed you
request cover. If you pay by cheque
from one pay monthly service plan to
may terminate Orange Care on giving
then the policy will come into force
another both of which include Orange
administration fee is not
not less than 10 days notice ending
within 24 hours of clearance of your
Care, or, from one pay monthly
refundable.
on an invoice date. If you do not give
cheque. The Insurance and warranty
service plan to another both of which
notice within one month of notification
within the policy will each have a term
require Orange Care to be purchased
after the minimum term by giving not
of any changes you will be taken to
of 12 months. Your confirmation of
as an optional extra then Orange Care
less than 10 days notice before a bill
have accepted the changes.
Insurance cover will be sent to you
9.6.2 For the avoidance of doubt the
9.7 You may terminate Orange Care on or
date. As a concession, if you are also
terminating your Orange account then
you may terminate Orange Care within
the minimum term and it will not be
154
paid in advance.
10.2 The policy only applies to approved
within 30 working days after the end
10
switching between Service Plans
will continue unaffected.
11.2 In the event that you wish to switch
term and payments – pay as you go
of the month in which cover becomes
from a pay monthly service plan which
Service Plan
effective.
includes Orange Care to a pay
10.1 When you are connected to a pay as
10.3 You may request that the policy is
monthly service plan which requires
necessary for the notice to expire on
you go service plan which requires
terminated at any time during the 12
Orange Care to be purchased as an
your bill date but in such event you
Orange Care to be purchased as an
month period in which event Orange
optional extra the inclusive Orange
will not be entitled to a refund of any
optional extra the premium must be
will refund to you a pro rata proportion
Care will automatically cease.
155
reference
11.3 In the event that you wish to switch
reference
period unless you have already made a
Care will automatically cease but in
where there is a dispute over your
from a pay monthly service plan which
claim on the policy in which event no
such event you will not be entitled to
claim Orange may refer the matter to
requires Orange Care to be purchased
refund will be due.
any refund of premiums paid.
independent Chartered Loss Adjusters
as an optional extra to a pay monthly
11.5 In the event you switch from a pay as
for investigation and review.
service plan which includes Orange
you go service plan to a pay monthly
12
Care then from the date such
service plan which includes Orange
12.1 To make a claim under this Insurance
switching takes effect you will be
Care then from the date such
you should call 150 from your Orange
13.1 If you have any queries or complaints
covered by Orange Care for the
switching takes effect you will be
pay monthly phone or 07973 100 150
regarding this Insurance you should in
unexpired balance (if any) of any
covered by Orange Care for the
from any other phone if you are a pay
the first instance address this to
period under clause 8.1 calculated
unexpired balance (if any) of any
monthly customer. Pay as you go
Orange. Call 150 from your Orange
from the day your phone was first
period under clause 8.1 calculated
customers should call 451 from their
pay monthly phone or 07973 100 150
registered on the Orange network.
from the day your phone was first
Orange phone or 07973 100 451 from
from any other phone. Pay as you go
11.4 In the event that you wish to switch
registered on the Orange network.
any other phone. Small Business
customers should call 451 from their
customers should call 345 from their
Orange phone or 07973 100 451 from
from a pay as you go service plan for
13
complaints
which Orange Care has been
monthly service plan inclusive of
Orange phone or 07973 100 345 from
any other phone. Small Business
purchased to a pay monthly service
Orange Care to a pay as you go
any other phone and Business
customers should call 345 from their
plan which requires Orange Care to be
service plan Orange Care will
Solutions customers should call 158
Orange Phone or 07973 100 345
purchased as an optional extra Orange
automatically cease.
from their Orange phone or
from any other phone and Business
07973 100 158 from any other phone.
Solutions customers should call 158
from their Orange phone or
Care will automatically cease. Orange
156
11.6 In the event you switch from a pay
claims
11.7 In the event that you wish to switch
will refund to you a pro rata proportion
from a pay monthly service plan for
Your claim will be handled fairly and
of the premium for the balance of each
which Orange Care has been
promptly.
complete month remaining of that
purchased as an optional extra Orange
12.2 In certain circumstances, particularly
07973 100 158 from any other phone.
13.2 If your queries or complaints regarding
157
reference
this Insurance are not satisfied, you can
reference
pay monthly terms and
conditions
to emergency services). It may include us
Contract
restricting the Service whereby you will
these terms and conditions which are
automatically be re-directed into Orange
binding on both you and Orange for each
when you attempt to make an outgoing call
Device you connect to the Orange
The following words and expressions shall
from your Device
Network.
complaint has been dealt with you
have the following meanings:
Billing Date
Customer Communication
should write to HSBC Insurance
Accessories
the day on which your billing statement will
information made available to you by
Brokers Limited, Quay West, Trafford
Products approved by Orange which you
be issued after you have been connected.
Orange which provides information on
Wharf Road, Manchester, M17 1PL.
use in conjunction with your Device. They
Charges
Orange Services. It may be made available
include (without limitation) batteries,
all charges for Services, as published in our
on your Device or provided electronically or
Insurance Brokers as a member of the
chargers, car kits, headsets and carry
periodically updated Price Guide. These
distributed with new Devices or in mailings
General Insurance Standards Council
cases.
include any reasonable administration
to some or all Orange Customers.
is also a member of a registered
Account
charges.
Deposit
independent dispute resolution
our records of your payments and
Connection
refundable amount that Orange may ask
scheme. They will advise you how you
outstanding Charges, plus your personal
the process of giving you access to a
you to pay before we Connect or Re-
can contact this scheme.
details.
Service. "Disconnection" and "Re-
connect you to the Network or before
Age Restricted Services
connection" have corresponding meanings.
providing any Service.
are concerned Orange is monitored
any Services which are specified for use
Content
Device
by HSBC Insurance Brokers Limited
only by customers over a specific age.
information, communications, images and
a mobile telephone, device or data card
who are members of the General
Bar
sounds, software or any other material
(excluding Accessories) which is approved
Insurance Standards Council.
a block placed by us on some or all of the
contained on or available through the
by Orange for connection to its Network.
Services you normally use (except for calls
Services.
in the second instance write to Product
Insurance, Orange PCS, Senhouse
Road, Darlington, DL1 4YG.
13.3 If you are not satisfied with the way a
13.4 If you remain dissatisfied, HSBC
13.5 Insofar as general Insurance products
158
definitions
159
reference
reference
Line One and Line Two
Plans or outside Service Plans.
Orange Additional Services, provided or
Line One is the primary means by which
Orange
procured by us for you to use.
you have access to the Services. Line Two
Orange Personal Communications Services
Service Plan
is a second line on the same Device with its
Limited, or any organisation that may
a number of products which shall include
own phone number.
succeed it as the assignee of this Contract.
but not be limited to bundles of airtime,
Minimum Term
Referred to in this Contract from time to
text, and/or Orange Additional Services
the minimum period for the supply of
time as “we” “us” or “our”.
and/or additional discounts offered by
Contract starts on the date of
Services as specified in your Service Plan
Price Guide
Orange for an agreed monthly or other
Registration and will continue for the
commencing on the date of Registration;
a list of our current Charges which is
periodic payment.
Minimum Term and thereafter you
where no period is specified in the Service
updated from time to time and is available
USIM
have limited rights to terminate your
Plan a minimum period of 12 months from
from us upon request.
a card or other device which shall for the
Contract during the Minimum Term as
the date of Registration will apply.
Registration
avoidance of doubt include a USIM which
described in Section 4.
Network
our acceptance of your application for
contains your personal telephone number
the electronic communications system by
Services and our record of your data and
and which is programmed to allow you to
which Orange makes Services available in
any User data prior to Connection.
access the Network.
the United Kingdom.
"Register" has a corresponding meaning.
Suspension
Orange Additional Services
Roaming
the temporary disconnection of Services.
continue to supply you with Services
optional Services (including but not limited
An optional Service that allows you to use
“Suspend" has a corresponding meaning.
as normal until your Contract is
to Roaming, International Calling, Premium
your Device on other operators’ networks,
User
terminated in any of the ways
Rate Services and Content provided by
usually in foreign countries.
you, or another person named by you, who
described in Section 4.
Orange) which may cost extra whether they
Services
is authorised to incur Charges to your
are supplied in conjunction with Service
Network and other Services, including
Account.
160
your Contract and the Minimum
Term
your Contract runs for at least the
Minimum Term
2.1 For each Device you own, your
what happens when the minimum
term ends
2.2 After the Minimum Term ends, we will
161
reference
reference
provision of Services
works. These may result in some or all
the emergency services). This
of the Services becoming temporarily
Bar will remain in force until
not be at its best inside
unavailable. In such cases, we’ll do
you’ve paid everything you owe
buildings or below ground.
everything we can to keep the period
us. At our discretion, we may
of non-availability to a minimum.
charge you for Reconnection
which the Network is connected
3.1.2 the quality of our Services may
what we aim to provide in the UK
3.1 We will take all reasonable steps to
make the Services available to you at
3.2 When you move outside the Orange
all times. The Services are only
enhanced service area this may result
However, some interruption may be
available within the range of the base
in:
inevitable.
stations that make up our Network.
3.2.1 the call being terminated if you
We cannot guarantee a continuous
are on a video call
fault-free service. Please note that:
3.2.2 the speeds at which data is
3.1.1 the quality and availability of
downloaded being affected.
Services may sometimes be
3.3 Any coverage maps are our best
3.5 We may suspend some or all of the
Services will remain suspended
until we know the results of that
notice, if:
investigation. Any complaint
3.5.1 we have good reason to believe
you make will similarly be
control, such as local physical
service coverage, which may vary
that you haven’t complied with
obstructions, atmospheric
from place to place.
one or more of the terms of
your Contract
radio interference, features or
Services may sometimes be
functionality of your Device, the
affected by maintenance and
the time stipulated in Condition
number of people trying to use
upgrading
6.2; we reserve the right to
3.4 The Network and the Services may
be thoroughly investigated, and
Services you use, without giving you
estimate but not a guarantee of
the network at the same time,
162
against you. The complaint will
suspension of Services
affected by factors outside our
conditions, other causes of
and removal of the Bar
3.5.3 a complaint has been made
3.5.2 you don’t pay your bill within
thoroughly investigated
3.5.4 we have good reason to believe
that your mobile phone number
is being used for fraudulent or
improper purposes
3.5.5 we suspect on reasonable
place a Bar on some or all of
grounds that information has
and faults in other
from time to time require upgrading,
the Services from your Device
been supplied to us without the
telecommunication networks to
modification, maintenance or other
(with the exception of calls to
knowledge of the person
163
reference
named or that an application is
reference
monitoring the Services you use
3.13 While Orange has no responsibility to
monitor the use of the Services if you
management and security and to
laws and regulations that apply in that
exceed the use limits we reserve the
3.5.6 you notify us that your Device
make sure we follow your instructions
other country. Orange is not liable for
right to refuse to store or send
has been lost or stolen
correctly and to improve our service to
your failure to comply with those laws
Content on your behalf.
you through training of our staff, or to
or regulations.
particulars
3.5.7 we are required by the
3.8 For the purposes of good
emergency services or other
monitor instances of unsolicited
government authorities to
messages we may monitor or record
suspend your Services.
communications. Where we have
3.6 You will remain liable for all monthly or
good reason to believe such
access to the Services and Content
Storage and transmission of
3.14 Under no circumstances will Orange,
information on our Network
or any of the other parties involved in
3.11 We may establish limits concerning
the provision of Orange Content, be
other periodic Charges during any
communication is unsolicited you
the use of the Services, for example
liable for any losses, damages, costs
period of Suspension.
agree we may but are not obliged to
the maximum size of an email
or expenses arising from or in any way
block such communication.
message that may be sent or receive
connected with any errors, defects,
and the maximum capacity allocated
interruptions, malfunctions or delays in
to you for storage of Content on the
Content or the provision of Content.
Network which you access via the
Orange agrees to rectify any such
Services.
problems in the Content which are
suspension of Orange Additional
Services
3.7 We reserve the right to change,
roaming Services outside the UK
3.9 Roaming relies on the
suspend or withdraw part or all of any
telecommunications systems of
Orange Additional Service on giving
foreign networks, over which we have
reasonable notice.
no control. We cannot therefore offer
responsibility for the deletion,
reasonably can. If you do notice a
any guarantees about Roaming
corruption or failure to store any
fault or error in the Content, please
services.
Content maintained or transmitted by
notify the fault to Orange.
3.10 If you use Services from a country
164
outside the UK your use of the
Services may be subject to different
unauthorised or contains false
3.12 You agree that Orange has no
notified to Orange as soon as Orange
the Network.
165
reference
3.15 Orange accepts no liability for the
reference
any download, transmission or other
worldwide. Orange accepts no
Age Restricted Services (if any) if you
Term by giving us at least one month’s
communications. The Content, which
responsibility for the Content or
are below the age specified to access
notice. You are free to restore your
is obtained from a large range of
services in respect of these and you
the Services. If you are allowed to
Contract throughout this notice
sources, is supplied to you on an “as
agree to conform with the instructions
access the Age Restricted Services by
period, should you change your mind.
is” basis and Orange does not warrant
issued by those websites and
virtue of the fact that you are the
that the Content is of satisfactory
networks relating to your use of those
specified age or older you must not
quality, fit for a particular purpose,
services.
show or send Content from the Age
secure or is free from error.
3.19 You are not permitted to access our
4.1 You may terminate your Contract to
access websites and networks
suitable, reliable, accurate, complete,
Restricted Services to anyone below
3.18 Accessing the internet, which is not a
expire at anytime after the Minimum
terminating your Contract during
the Minimum Term
4.2 You may terminate your Contract
secure environment, or using third
the specified age. If you let anyone
before the Minimum Term has expired
party services may leave you
under the specified age use your
if you pay us:
access to the third party services
vulnerable to unwanted programs or
Device, you must ensure you
4.2.1 all Charges that are due, plus
and the internet
material or viruses that may be
deactivate access to the Age
4.2.2 a lump sum equivalent to the
downloaded to your Device without
Restricted Services.
3.16 We have no control over the value or
total of all the monthly or other
quality of goods, services or Content
your knowledge which may give
offered by third parties on or through
unauthorised access to, or damage,
the Services. As a result we cannot be
your Device and the information
responsible or liable in any way for,
stored on it. Orange is not liable or
and do not endorse, any of these
responsible in any way for such
terminating your Contract after the
Conditions 4.3 and 15.1). You’ll
goods, services or Content.
unauthorised access, damage to or
Minimum Term
be entitled to a rebate of 5% of
loss of information on your Device.
166
Age Restricted Services
3.17 The Services may be used by you to
loss, late receipt or non-readability of
periodic Charges still remaining
your rights to terminate this
on your initial Minimum Term
Contract
agreement (except in the
circumstances set out in
that total if you terminate your
167
reference
reference
Contract up to and including
Statistical Office in the Monthly
the first day of the last month of
Digest of Statistics in any 12-
be supplied with equivalent
believing that any information
the Minimum Term.
month period; or
Services by another network at
you have given us is false or
4.3.2 the variations we have made
4.4.1 make arrangements for you to
no extra cost to you, or
misleading
terminating your Contract because
have been imposed on us as a
Orange has changed its terms
direct result of new legislation,
that you wish to terminate your
the meaning of Section 123 of
statutory instrument,
Contract. In such cases we will
the Insolvency Act 1986, or
if we vary its terms, resulting in an
government regulation or
refund any pre-paid Charges
bankrupt, or make any
excessive increase in the Charges or
licence; or
that have not been used up.
arrangement with creditors or
4.3 You may also terminate your Contract
changes that alter your rights under
4.4.2 accept written notice from you
4.5.3 we have good reason for
4.3.4 the variation relates solely to an
4.5.4 you become insolvent within
go into liquidation or become
this Contract to your detriment. In
Orange Additional Service, in
termination of your Contract by
subject to an administration
such cases you would need to give us
which case you may cancel that
Orange
order or a receiver is appointed
at least 14 days’ written notice prior to
Orange Additional Service in
your Billing Date (and within one
accordance with Condition 15.1.
month of us telling you about the
4.5 We may terminate your Contract
have good reason for believing
any or all the Devices owned by you,
that you are unable to pay the
changes). However this option does
terminating your contract because
in whole or in part, by giving you
not apply if:
Orange is no longer able to provide
written notice if:
access to the Network
4.5.1 you fail to pass any credit
4.3.1 we have increased the Charges
by an amount equal to or less
4.4 If, for reasons beyond our control, we
over any of your assets or if we
immediately at any time in respect of
Charges
4.5.5 in addition, we may terminate
your Contract at any time after
assessments which we may
the Minimum Term has expired
than the percentage increase in
are no longer able to provide Network
reasonably consider to be
by giving you at least one
the All Items Index of Retail
Services, we will at our discretion
necessary from time to time
month’s written notice.
Prices published by the Central
either:
4.5.2 you fail to pay any of your bills
from Orange on time
168
169
reference
reference
termination of your contract by
Orange without written notice
termination and Line Two
4.7 Termination of your Contract for any
4.6 We reserve the right to terminate your
reason connected with Line One will
contract immediately at any time in
result in automatic termination of
respect of any or all of the Devices
Line Two.
mandates or other authorisations you
6.1.1 You will be responsible for
may have given for periodic payments
paying all Charges on your
to be made to us by third parties.
Account, whether or not they
have been accrued by you
your responsibilities
owned by you, in whole or in part
without notice to you if
4.6.1 we have good reason for
responsible for any
effect of Termination of the
Agreement
believing that you have
breached Conditions 6.4.2,
5.1 When this Agreement is terminated,
when your payments are due
6.1 Ordinarily we will invoice you monthly
extraordinary costs incurred in
administering your Account,
in advance for monthly charges which
including collecting any
are non-refundable and monthly in
payments. If your Service has
6.4.3, 6.4.4, or 6.4.5, 6.4.8,
your Device will be Disconnected and
arrears for call and message charges,
been Disconnected, either at
6.4.9, 6.4.10, or 6.4.11 or
you will no longer be able to use the
but we reserve the right to amend the
your request or ours, you will
Services.
invoicing period and submit interim
remain responsible for paying
4.6.2 you haven’t complied with one
or more of the terms of your
Contract and do not correct the
breach within 7 days of being
asked by us in writing to do so.
170
personally. You will also be
invoices to you. The Connection
any outstanding Charges.
what to do after Termination of your
charge will be included on your first
Contract
invoice. Charges in respect of
when you receive your invoice
Services not supplied directly by us,
and by one of the payment
to you paying us any money you owe
eg Roaming, may be invoiced several
methods stated on your invoice
us and us paying you any money we
months in arrears. VAT will be added
subject to clause 6.3. However
owe you. After termination, it is your
to all invoices at the relevant rate
we may also submit an interim
responsibility to cancel any direct
where applicable. Payment is due
bill or require an immediate
debits, standing orders, credit card
when you receive your invoice.
payment if we think you have
5.2 Termination of your Contract is subject
6.1.2 You must make your payment
171
reference
exceeded a reasonable limit on
your Account.
reference
6.3.2 We may arrange for invoices to
communications without
disclose to any third party, your
our behalf. Invoices issued by
Account password or any
such third party shall be binding
personal identification code,
knowingly or otherwise, which
on you and payment of such
number or name issued by us
will impair the operation of the
of its due date, we may charge
invoices in full to the third party
permitting access to the
Network or any part of it, or put
interest on all sums outstanding at the
will be a valid discharge of your
Services
rate of 2% above the base rate of
liability to pay such invoices
National Westminster Bank. This
under this Agreement.
penalties for overdue payments
6.2 If payment is not made within 14 days
interest will be charged on a per
annum basis calculated daily.
payment methods
6.3 Ordinarily we will accept payment of
172
6.4.2 keep confidential, and not
be issued by a third party on
things that you agree to do
6.4.3 not use the Services for any
Accessories approved for use
unlawful purposes or for the
with the Network, and comply
sending of any communication
with all relevant legislation or
or storing any data which is of
and security of the Services is
an offensive, abusive, indecent,
important to all Orange customers,
cheque, direct debit and electronic
you agree that you will:
transfer, but we reserve the right to
6.4.1 provide whatever proofs of your
it in jeopardy
6.4.6 use only Devices and
improper, immoral, fraudulent or
6.4 Recognising that good management
Charges by credit card, debit card,
reasonable cause
6.4.5 not act in a way, whether
obscene or menacing nature
6.4.4 not cause, nor knowingly allow
regulation relating to their use
6.4.7 comply with any reasonable
instructions issued by us which
concern your use of the
others to cause, any nuisance,
Services, and co-operate with
refuse any payment method if we
identity and address we
annoyance or inconvenience,
us in our reasonable security
have reasonable cause to believe
consider reasonably necessary
whether to us or to any of our
and other checks (which may
such payment will be dishonoured.
from time to time. While
customers, by any means
include us making phone calls
6.3.1 We reserve the right to charge
photocopy or fax copies are
including the use of the
an administration fee each
usually acceptable we do
Network for persistently
month for payments not made
reserve the right to request the
sending unsolicited
by direct debit.
original document
to you)
6.4.8 not send or upload anything
that is copyright protected
173
reference
reference
(unless you have permission) or
7.1 Where there are one or more Users
which in any way breaches the
other than you under your Contract,
intellectual property rights of
you remain responsible :
Plan on Line Two than you have on
any third party
7.1.1 for ensuring the Services are
Line One.
6.4.9 not copy, modify, store,
Contract; and
the Services or their Content
Account by those Users.
6.4.10 only use Content for your own
Line Two - limitations on usage
Suspension of Services
8.1 If we Suspend Services on Line One,
obligations under your Contract
9.1.3 You will also tell us if your
details change.
what happens if we suspect the
details you give us aren’t correct
the details you give us must be
9.1 By applying for Registration or for
9.2 If we suspect, on reasonable grounds,
that information has been supplied to
us without the knowledge of the
Orange Additional Services, you
person named, or that an application is
undertake to provide your correct
unauthorised or contains false
name, address and other factual
particulars, we may delay Connection
otherwise distribute the
Services on Line Two will automatically
information. You also confirm that:
or Suspend Services to your Device
Services or Devices without the
be Suspended also.
9.1.1 the person stated to be
while we investigate further. Following
prior written agreement of
Orange
6.4.12 not to circumvent the Age
Restricted Service mechanisms.
information supplied by you
correct
commercial purposes or
6.4.11 not to re-sell, re-supply or
7.1.2 for all Charges incurred to your
without our express permission
distribute it commercially
meet his or her other
used in accordance with this
forward, publish or distribute
personal use and not for any
Service Plan
8.3 You may not have a higher Service
multiple users
electronic messages
8.2 It is not possible to send electronic
messages on Line Two. This shall
authorised to sign for a
our investigation, we will Connect or
company or firm is duly
reinstate the Services unless we have
authorised
grounds to terminate. You
9.1.2 any individual applying as a
acknowledge that you will have no
include but not be limited to, text,
member of a company is of full
claim against us in respect of any delay
video and multi media messages.
contractual capacity and is able
or Disconnection caused as a result of
both to pay for the Services he
the operation of this Condition.
or she has requested and to
174
175
reference
10
credit assessments
may ask you to lodge a Deposit with
10.2.2 help make decisions on motor,
make further searches. Although
us before we Connect you. If you
household, credit, life and other
these searches will be added to your
your application is subject to
believe our assessment of you is
insurance claims, for you and
record they will not be shared by
credit status
incorrect, we will review your eligibility.
members of your household
10.1 All applications for Registration and
However, we cannot accept
10.2.3 trace debtors, recover debt,
others.
10.4 Please contact us if you would like
Orange Additional Services are
responsibility for the accuracy of
prevent fraud, and to manage
details of these credit reference and
subject to credit assessment before
information provided from the
your Accounts or insurance
fraud prevention agencies from whom
we can connect you to the Network.
databases of credit reference
policies
we obtain and to whom we pass
In considering your application we will
agencies. Nor can we accept any
search your record at the licensed
liability for the consequences of our
money laundering, unless you
credit reference agencies. They will
declining to Connect you.
furnish us with other
add to your record details of our
176
reference
10.2 We will also check your details with a
10.2.4 check your identity to prevent
satisfactory proof of identity.
information about you. You have a
legal right to this information.
11
deposits
search and your application. We will
fraud prevention agency who will
10.3 We may also disclose details of how
use credit scoring or other automated
record details of any false or
you conduct your Account to such
decision making systems when
inaccurate information provided by
agencies. The information will be used
assessing your application. If our
you where we suspect fraud. We or
by other credit grantors for making
a) before Connection
assessment of you does not meet our
other organisations may use and
credit decisions about you and the
b) before making Orange Additional
normal requirements we reserve the
search these records to:
other members of your household, for
right to decline to Connect you or to
10.2.1 help make decisions about
fraud prevention, debt recovery,
supply Orange Additional Services or
credit and credit related
money laundering prevention, tracing
to decide an appropriate credit limit
services, for you and members
debtors and Account management.
on your Account. Alternatively, we
of your household
For these purposes we or they may
deposits are held for 12 months
11.1 We may request a Deposit from you:
Services available to you, or
c) before reinstating the Services after
Suspension, or.
d) if you fail to pass any credit
assessments which we reasonably
177
reference
reference
consider to be necessary from time
to be defective through faulty design
your USIM Card and other
to time
or workmanship. In any other
networks
11.2 Deposits will be held for 12 months
circumstances, however, we may
what to do if you want your number
charge for replacing it. We reserve the
Device enables the Device to work on
refunded upon request. We do not
right to recall any USIM Card from you
our Network only with the exception of
pay interest on Deposits. If you owe
at any time to enhance or maintain the
Devices which can access Roaming
Orange and third party directories,
us money, we may set off Deposits
quality of the Services.
Services. However, after the Minimum
and our Network will allow the display
Term we will lift this restriction at your
of your Orange number on receiving
to remain private
13.1 We will enter your Orange number in
is a balance left over in such cases,
what to do if your USIM Card is
request, provided all your payments of
Devices. If you prefer not to allow
we will remit this to you or credit your
lost, stolen or damaged
Charges are up to date and you pay
either of these options, please let us
the current administration charge. The
know in writing. Your mobile phone
USIM Card supplied to you is lost,
software in the USIM Card and the
number and the approximate location
stolen or damaged. You will remain
Device is either owned by or licensed
of your Device will always be sent if
liable for all Charges incurred until you
to Orange which grants you a non-
calling the emergency services.
it’s your responsibility to keep your
do so. We will send you a
exclusive licence to use it for
USIM Card safe
replacement USIM Card as soon as
accessing the Services for the duration
reasonably practicable, but we reserve
of your Contract and not otherwise.
Account.
USIM Card
12.1 Any USIM Card we supply to you
remains our property, but it is your
responsibility to keep it safe. USIM
Cards are easily damaged and should
178
12.3 The USIM Card supplied with your
directory and Caller id
from the date of receipt and then
against the amount due to us. If there
12
13
12.2 You must inform us immediately if the
the right to charge you for doing so.
14
Devices
your Device is not a part of your
Contract
14.1 Your Device and Accessories are
be handled with care. We will replace
acquired by you outside the terms of
free of charge any USIM Card found
your Contract.
179
reference
15
changes to your Contract
reference
We acknowledge that if we do
new services, particularly Orange
from us. You are asked to read your
increase the Charges, withdraw
Additional Services. Charges for, and
Customer Communications and to
we reserve the right to make
Orange Additional Services or
any special terms and conditions
keep those which are mailed to you
changes to your Contract
introduce new mandatory Charges -
attached to, Orange Additional
until they are superseded. We regard
or if your contractual rights are
Services will be notified in Customer
you as having been given any
choose a Service Plan and to indicate
affected to your detriment - you may
Communication. The terms of your
information if it is:
which Orange Additional Services you
terminate your Contract in accordance
Contract, including Charges current
a)
included in a mailing addressed
require. You may switch to a higher
with Condition 4.3. If you do not give
on the date when you take up the
Service Plan at any time. You may
notice within one month of our
offer of any Orange Additional Service,
b)
by voicemail, email text or other
switch to a lower Service Plan as
notifying you of any change(s), you will
will apply to it, subject to any special
often as you like after 6 months
be taken to have accepted the
promotional offer made by us and
following your Connection to the
change(s).
accepted by you.
15.1 When you Register you are asked to
Network. In the event you do switch
government authority may require the
Orange Additional Services you must
reallocation or change of phone
give us not less than 10 days’ notice
numbers in which case we may have
before your Billing Date (subject to the
to change your mobile phone number
terms of any promotional offers you
for the Services
make changes to your Service Plan.
180
sent by us to your Device
c)
communicated directly by any
means.
16
Customer Communication
17
please read all the information we
assignment of Contract and change
of ownership of Device
send you
16.1 We update our Customer
Communication from time to time.
have accepted). We do, however,
this Contract from time to time and to
form of electronic message
15.2 In exceptional circumstances a
Service Plan and add to or cancel
reserve the right to vary the terms of
to you
your Contract is personal to you
17.1 Your Contract is personal to you and
Information on various topics is mailed
you may not assign it. However, we
15.3 We are continuously enhancing our
to Customers with their monthly billing
may at our discretion (not to be
existing Services as well as adding
statements and is available on request
unreasonably withheld) allow you to:
new services
181
reference
a) nominate a User other than yourself
reference
which is:
property resulting from our breach
while you remain primarily liable to
a) not the fault of the other party
of contract or negligence while
us under your Contract
b) indirect and/or not reasonably
providing Services.
b) terminate your Contract on short
notice if you have transferred title to
foreseeable
c) loss of business, profits, savings,
changes to your Contract
19.1 Subject to Condition 15, your
factors beyond our control
18.3 We will not be liable to you if we are
Contract may be varied or amended
revenue, use or goodwill, or for any
who has Connected the Device to
loss or corruption of data whether
unable to perform an obligation or
of both parties. A party seeking to rely
our Network.
caused to the other party through
provide the Services to you because
on such variation or amendment must
any breach of your Contract or any
of any factor outside our control,
produce evidence of the other party’s
Contract only if such assignment is on
matters arising under it. Neither
including but not limited to Acts of
agreement to it.
terms which are at least as
party excludes liability for negligent
God, industrial action, default or failure
advantageous to you as those set out
acts or omissions causing death or
of a third party, war, terrorist act,
in your Contract.
personal injury to any person.
governmental action, or by any act or
decision made by a court of
liability
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our
only by the express mutual agreement
disclosure of information to third
parties
19.2 You agree to the disclosure to any
competent jurisdiction.
telecommunications company, debt
your maximum liability
collection agency, credit reference
circumstances in which neither of
legal liability up to a maximum of three
18.4 Subject to Condition 18.1, your liability
agency, credit or fraud monitoring
us accepts liability
thousand pounds per claim or a series
is limited to payment of all outstanding
scheme, security agency or credit
of related claims for any loss or
Charges due in accordance with the
provider of:
18, neither party shall be liable to the
damage which is:
provisions of your Contract.
a) any information relating to your
other, whether in contract or tort nor
a) direct financial loss
Contract, including your personal
otherwise, for any loss or damage
b) direct physical damage to or loss of
financial information and details of
18.1 Except as provided in this Condition
182
general
your Device to a new customer
17.2 We may assign our rights to your
18
19
183
reference
reference
how you have performed in meeting
your information for a reasonable
special offers or promotions or those
your obligations under your
period after your contract with us has
of our business partners.
Contract
finished in case you decide to use our
b) any disclosure as may be within our
Data Protection Act registration
c) any disclosure required as a result
of an order of any court of
19.5 By registering your Device on the
Services again and we may contact
Network you consent to our
you about our Services during this
transferring your information to
time.
countries which do not provide the
19.4 You consent to us sharing your
same level of data protection as the
receive on their behalf any data
protection notices.
19.8 For details of the Orange Group of
Companies please visit our website.
delivering communications to you
19.9 All notices to be served in
competent jurisdiction or by
information with other companies in
UK if necessary for providing you
accordance with your Contract must
statutory authority.
the Orange Group and companies
services you require. If we do make
be served by post or facsimile. We
outside the Orange Group who are
such a transfer, we will put a contract
can in addition serve notice to you
our business partners. They or we
in place to ensure your information is
by voicemail, email text or other form
19.3 Orange or its Group companies will
may contact you by mail, telephone,
protected.
of electronic message. They will be
use your information which you
electronic messaging services, fax or
provide to us together with other
email to let you know about any
your information (for which we charge
are sent, or on earlier proof of
information for administration,
goods, services or promotions which
a small fee) and to correct any
delivery. All invoices and notices
marketing, credit scoring, customer
may be of interest to you. Please call
inaccuracies.
served by post will be sent to the
services, tracking your Device and
customer services if you do not wish
web use preferences, and profiling
to receive such information from us, or
another person you confirm that they
unless you notify us of a change to
your purchasing preferences. We will
if you do not wish to receive
have appointed you to act for them,
this address. Any waiver, concession
disclose your information to our
information from our business
to consent to the processing of their
or extra time we may allow you is
service providers and agents to help
partners, but remember that this will
personal data, and to the transfer of
limited to the specific circumstances
us with these purposes. We will keep
preclude you from receiving any of our
their information abroad and to
in which it is given and does not
Your information
184
19.6 You have a right to ask for a copy of
19.7 When you give us information about
deemed served 48 hours after they
address given by you on Registration
185
reference
affect our rights in any other way.
reference
Orange company details
19.13 Our Company Registration Number is
disputes between you and us
19.10You may request that disputes
pay as you go terms and
conditions
between you and us are referred to
Almondsbury Park, Bradley Stoke,
arbitration under our Code of Practice
Bristol, BS32 4QJ.
printed matter providing information on
Services published by Orange and
2178917 and our Registered Office is
at St James Court, Great Park Road,
Customer Literature
definitions
distributed with new Phones or in mailings
to Customers, whether or not supplied
The following words and expressions shall
automatically to all Customers.
have the following meanings:
pay as you go Voucher
Accessories
a voucher representing the cash value of
19.14 Your Contract is to be interpreted in
goods designed for use with but not part of
airtime allowing access to the Services
accordance with the Laws of
Phones and approved by Orange, including
which must be paid for in advance which
England and Wales.
(without limitation) batteries, chargers, car
expression includes airtime purchased
kits, headsets and carry cases.
direct from Orange by credit or debit card.
action to enforce their rights under
Charges
Network
the contract this does not prevent
the charges for pay as you go as published
the public telecommunications system by
either party from taking action later.
in our periodically updated list of charges
which Orange makes Services available in
(defined herein as ‘Price Guide’)
the United Kingdom.
not valid or legally enforceable the
Connection
Orange
other terms will not be affected. We
the process we carry out to enable your
Orange Personal Communications Services
may replace any term that is not
phone to access the Services.
Limited, and any successor in business or
legally effective with a similar term
‘Disconnection’ and ‘Re-connection’ have a
assignee.
that is.
corresponding meaning.
Phone
for Consumer Affairs. We will supply a
copy of our Code of Practice for
Consumer Affairs to you on request.
miscellaneous
19.11 If either party delays or does not take
19.12 If any of the terms in this contract are
governing law
mobile telephone (excluding Accessories
186
187
reference
reference
but including charging unit and USIM which
Suspension
remains the property of Orange) approved
the temporary discontinuance of Services.
2.2 The Network and the Services may
may need to monitor the contents of
from time to time require upgrading,
any text message you send from time
modification, maintenance and other
by Orange for connection to its Network.
to time.
Price Guide
User
works (including but not limited to
publication listing our current Charges,
you or another person notified by you to us
works required for security reasons),
whole or part at any time without
updated from time to time.
as authorised to use your Phone.
or may be affected by unforeseen
notice if you do not comply with any
events which may result in the partial
of these terms and conditions or if any
or complete non availability of the
money owed by you to us, whether in
Services.
relation to Services or not, remains
Registration
our acceptance of your application to
provision of services
register individual pay as you go Voucher,
Register has a corresponding meaning.
2.1 We will use reasonable efforts to make
2.4 We may Suspend the Services in
We will use all reasonable efforts to
unpaid.
Roaming
the Services available to you at all
provide back-up Services and to keep
a service which allows you to use your
times. The Services are available only
all such periods of non availability to a
made whether by or against you and
Phone on other operator’s networks,
within the range of base stations
minimum but some interruption may
reserve the right to Suspend the
usually in foreign countries.
which form the Network. Quality and
be inevitable. You Register in the
Services if a complaint has been
Services
availability of the Services may be
knowledge of this and accept our
made against you pending the results
Network and other services, provided by us
affected by factors outside our control
obligation to carry out works from
of investigation of the complaint.
and made available for your use.
such as local physical obstructions,
time to time in the interests of all our
USIM
atmospheric conditions and other
card or other device, bearing a unique
causes of radio interference or faults
telephone number programmed to allow a
in other telecommunication networks
conversations between you and our
Phone to access Network Services.
to which the Network is connected.
customer services for training
initial registration of their new pay as
purposes only. For the purposes of
you go phone (if any) shall be valid for
good management and security, we
the periods set out in the Price Guide
188
customers.
2.5 We shall investigate all complaints
pay as you go Vouchers
2.3 We may from time to time tape
3.1 Free airtime given to the customer on
189
reference
reference
and/or Customer Literature current as
chargeable calls from your phone or
at the date of Registration.
received incoming calls on your
refuse to Re-connect it at any time in
unlawful purposes or for the
phone. For the avoidance of doubt
whole or in part immediately by notice
sending of any communication
airtime forming part of free airtime
calls shall include but not be limited to
in writing to you if:
which is of an offensive,
given to a Customer in accordance
voice calls, data calls and text
4.1.1 you fail to comply with clause
abusive, indecent, obscene or
with 3.1 above is not used within the
messaging. On disconnection your
2.4, 2.5, 5 and 6 of these terms
relevant validity period stated in
mobile telephone number will be
and conditions provided that
Condition 3.1 such unused airtime will
reassigned. On reconnection you will
where such failure is capable of
others to cause, any nuisance
be forfeited.
be assigned a new mobile telephone
remedy you have not taken
annoyance or inconvenience
number.
such remedial steps as we shall
whether to us or to any of our
pay as you go Voucher or that the free
Any remaining credit on your pay as
have required within 7 days of
customers which shall include
airtime given to a Customer in
you go Voucher will be reinstated if
our giving you notice of such
the use of the Network for the
accordance with 3.1 above expires
you reconnect. You can reconnect
failure; or
persistent sending of
your Phone will continue to be
your phone without having credit on
capable of receiving incoming calls for
your pay as you go Voucher.
3.2 In the event that the cash value of
3.3 Notwithstanding that you use all of a
the periods set out in the Price Guide
4.1.2 for whatever reason we are
unable to provide the Services.
3.5 No cash credits will be given for
unused pay as you go Vouchers.
at the date of expiry.
Credit or Debit card payments are
5.1 Recognising that good management
during the previous six months you
your responsibilities
unsolicited communications
without reasonable cause;
knowingly or otherwise, such
that the operation of the
and security of the Services is
Network or any part of the
force from time to time.
important to all Orange customers you
Network will be jeopardised or
agree that you will:
menacing nature;
5.1.2 not cause, nor knowingly allow
subject to our policy on acceptance in
have not Registered a new pay as you
go Voucher or you have not made
improper, immoral, fraudulent or
5.1.3 not act in a way, whether
and/or Customer Literature current as
3.4 We will disconnect your phone if
190
4.1 We may Disconnect your phone and
our rights to terminate your service
5.1.1 not use the Services for any
impaired;
5.1.4 only use a Phone and
191
reference
reference
Accessories approved for use
without the knowledge of the person
be handled with care. We will replace
Phone enables the Phone to work on
with the Network and comply
named or that an application is
any USIM Card found to be defective
our Network only. We will lift this
with all relevant legislation or
unauthorised or contains false
by reason of faulty workmanship or
restriction at your request, subject to
regulation relating to its use;
particulars, for the protection of our
design free of charge but may charge
our current policy relating to the same
Customers and the Network, we may
for replacing or renewing a USIM card
and provided you pay the current
instructions issued by us which
delay Connection or Disconnect
in any other circumstances. We
administration charge.
concern your use of the
Services to your Phone while we
reserve the right to recall any USIM
Services and co-operate with
investigate further. If our suspicions
Card from you at any time to enhance
us in our reasonable security
prove groundless we will Connect or
or maintain the quality of the Services.
and other checks (which may
Re-connect Services immediately. You
include us making phone calls
acknowledge that you will have no
event that a USIM Card is damaged.
you Register your first pay as you go
to you).
claim against us in respect of any
We will send you a replacement USIM
Voucher, we may make appropriate
delay or Disconnection caused as a
Card as soon as reasonably
directory entries and our Network may
result of the operation of this
practicable but we reserve the right to
allow the display of your telephone
Condition 6.2.
charge you for doing so.
number on receiving handsets.
5.1.5 comply with any reasonable
supplied by you
directory and caller ID
8.1 Unless you inform us otherwise when
7.3 The software in the USIM and the
6.1 By applying for Registration you
represent to us that the name,
7.2 You must inform us immediately in the
USIM Card
Phone is either owned by or licensed
phones
to Orange which grants you a non-
address and other factual information
exclusive licence to use it for
which you provide to us are correct.
7.1 Any USIM Card we supply to you
6.2 You acknowledge that if we suspect
remains our property but it is your
accessing the Services and not
acquired by you outside of the
on reasonable grounds that
responsibility to keep it safe. USIM
otherwise.
operation of these terms and
information has been supplied to us
Cards are easily damaged and should
192
7.4 The USIM Card supplied with your
9.1 Your Phone and Accessories are
conditions and, as between you and
193
reference
reference
Orange, are your property.
then any current pay as you go
notified of any information if it is either
Voucher will lapse when you report
included in a mailing addressed to you
your Phone must be purchased by
the loss or theft of your Phone or if
or in a text message sent by us to
you separately of these terms and
you do so make a request on the
your Phone. You are asked to ensure
knowingly Re-connect a Phone
conditions. Any insurance or warranty
expiry of the 30-day period if you do
that when contacting Orange
owned by you to our Network at the
arranged by us of which you may
not during that period request the re-
customer services with queries you
request of someone other than you
previously have had the benefit will no
instatement of the pay as you go
rely on current Customer Literature.
unless it is at least six months since
longer be valid.
Voucher.
11.2 Orange cannot accept responsibility
you last Registered a pay as you go
9.2 Any insurance or warranty relating to
9.3 You must inform us immediately in the
event that the USIM Card or your
10
changes
Phone is lost or stolen. In order to
take advantage of the provisions of
Voucher or the person requesting Re-
Services made elsewhere than in its
connection is able to correctly identify
for any promises, representations,
your account password.
12.2 We may assign our rights and
Condition 9.4 you may inform us if at
terms and conditions and the Charges
waivers, indulgences or other
obligations under these terms and
any time your Phone requires repair.
from time to time.
purported variations of these terms
conditions only if such assignment is
and conditions unless confirmed in
on terms which are at least as
writing by an authorised employee of
advantageous as those set out herein.
9.4 Upon receipt of notification under
Condition 9.3 we may at your request
11
customer literature
Suspend Services for a maximum
period of 30 days whilst you make
Orange.
11.1 We update our Customer Literature
If you are in any doubt as to whether
arrangements to obtain an alternative
from time to time. You are asked to
any statement or representation is
phone.
read your Customer Literature and to
properly authorised you should
keep it until it is superseded. We
contact Orange customer services
9.5 In the event that you fail to make a
request as permitted by Condition 9.4
regard you as having been properly
immediately.
12
194
12.1 For your security, we will not
for offers related to the provision of its
own advertisements or publications or
10.1 We reserve the right to vary these
ownership of phone
assignment and change of
195
reference
13
liability
reference
of related claims for any loss or
14
general
damage which is:
13.1 Except as provided in this Condition
13, neither party shall be liable to the
13.2.2 direct physical damage to or
our Data Protection Act
14.1 Subject to Condition 10 these terms
and conditions may only be varied or
registration.
14.2.3any disclosure required as a
other, whether in contract or tort or
loss of property resulting from
amended only by the express mutual
result of an order of any court
otherwise, for any loss or damage
our breach of contract or
agreement of both parties and the
of competent jurisdiction or by
which is:
negligence while providing
party seeking to rely on such variation
13.1.1 not the fault of the other party;
Services.
or amendment must produce
13.1.2 indirect and/or not reasonably
foreseeable.
13.1.3 loss of business, profits,
13.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
statutory authority.
14.3 All notices under these terms and
evidence of the other party’s
conditions will be sent to the address
agreement to it.
given by you on Registration unless
14.2 You agree to the disclosure to any
you notify us of a change to this
savings, revenue, use or
of any factor outside our control,
telecommunications company, debt
address. Any notice from us to you
goodwill whether caused to the
including but not limited to Acts of
collection agency, credit reference
will be deemed served 48 hours after
other party through any breach
God, industrial action, default or failure
agency, credit or fraud monitoring
of your Contract or any matters
of a third party, war, governmental
scheme, security agency or credit
arising under it.
action, or by any act or decision made
provider of:
with these terms and conditions must
by a court of competent jurisdiction.
14.2.1any information relating to your
be served by text message, electronic
Neither party excludes liability for
negligent acts or omissions causing
death or personal injury to any person.
13.2 Subject to Condition 13.1, we limit our
legal liability up to a maximum of three
thousand pounds per claim or a series
196
13.2.1 direct financial loss.
14.2.2any disclosure as may be within
13.4 Subject to Condition 13.1, your liability
Contract, including your personal
posting or an earlier proof of delivery.
14.4 All notices to be served in accordance
mail or by post or facsimile.
is limited to payment of all outstanding
financial information and details
Charges due in accordance with the
of how you have performed in
we may allow you is limited to the
provisions of your Contract.
meeting your obligations under
specific circumstances in which it was
your Contract;
given. It does not affect our rights
14.5 Any waiver, concession or extra time
197
reference
under these terms and conditions in
any other way.
reference
downloadable games
terms and conditions
on this service being supported by the
outside the UK will be subject to
foreign network.
additional charges at the foreign
14.6 You may request that certain disputes
between you and us are referred to
network rates. Similar charges may
eligibility
cost
apply in respect of certain actions
arbitration under our Code of Practice
for Consumer Affairs, except for all
2.1 The cost of downloading each Game
character or feature.
disputes concerning the operation of
game from Orange Games (“the
in its basic form is currently charged
Condition 10 of these terms and
Game”) is open to any UK resident
at £1.50. For certain games,
these costs, and will publish any
conditions which shall always be
age 16 years or over who has phone
additional levels or stages may be
changes on
referred to arbitration. We will supply a
of a type which is both listed on the
available for download and these will
www.orange.co.uk/games Any
copy of the Code to you on request.
orange.co.uk/games website and
be charged at 50p per level or stage,
continued use of the Game after such
registered on the Orange network in
any downloading of the Game outside
publication means that you will be
the United Kingdom (“the Phone”).
the UK will be subject to additional
deemed to have accepted such
charges.
changes. You will only be charged for
14.7 Our Company Registration Number is
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
14.8 The operation of these terms and
conditions shall be interpreted in
accordance with the Laws of England
and Wales.
198
such as unlocking an individual
1.1 Each downloadable mobile phone
1.2 Only one player can be registered for
the Game per phone.
1.3 By downloading the Game the player
2.3 Orange reserves the right to change
2.2 The charges for submitting your high
complete downloads. If your
score are based on messages sent
download should not be completed
agrees to be bound by these Terms
from the player’s phone, which are
you will not be charged.
and Conditions
currently charged at 10p per message
1.4 You can only download the Game in
whilst in the UK. This charge will apply
the prizes
the United Kingdom, the Game may
even if you have SMS remaining in a
be downloaded in some foreign
monthly or other bundle. Any
Certain Games may have prizes for those
countries, however this is dependent
submission of high score whilst
with highest scores, or who win
199
reference
reference
tournaments. Details of any such prizes will
subject to other terms and conditions,
network, loss, late receipt or non-
affected by the volume of users from
be displayed at www.orange.co.uk/games
depending upon their nature. No cash
readability of any transmission or other
time to time or by network
Orange’s decisions regarding prize winners
alternative is available in whole or part.
communications.
congestion. Orange’s Standard
shall be final and no correspondence will
be entered into by Orange. Details of
5.3 Orange reserves the right to amend
general
winners will be made available by Orange
on written request. You must not enter into
these Terms and Conditions from time
to time. Any alteration or addition to
5.1 Under no circumstances will Orange
these Terms shall take effect
Network Terms and Condition
continue to apply in parallel with these
Terms and Conditions.
5.7 You must only use the Game for your
any unlawful, inaccurate, vulgar or
or any of the other parties involved in
immediately once posted on
inappropriate detail at the point of
the provision of the Game, be liable
www.orange.co.uk/games. Any
registration for the prizes.
for any losses, damages, costs or
continued use of the Game after such
expenses arising from or in any way
publication means that you will be
and use the Game in accordance with
connected with any errors, defects,
deemed to have accepted such
Orange’s security measures relating to
interruptions, malfunctions or delays in
changes.
its network and billing, and the source
conditions attaching to Prizes
own personal use, and not for any
commercial purpose.
5.8 You agree only to access, download
Prizes are not transferable. All prize
the provision of the Game. We agree
descriptions not illustrative and not
to rectify any such problems in the
definitive. Further details available on
Game which are notified to us as
written request submitted to Orange with a
soon as we reasonably can. If you do
your phone at any time, in addition to
stamped self-addressed envelope.
notice a fault or error in the Game,
the Game already stored on your
All trademarks and trade names are the
please notify Orange customer
phone at the time it is registered to
properties of their respective owners. All
services.
the Orange network.
rights are reserved by the respective
Orange reserves the right to offer an
alternative prize of equal or greater value at
any time. The prizes may themselves be
200
5.2 Orange accepts no liability for the
temporary non-availability of its
5.4 We reserve the right to cease
provision of the Game at any time.
5.5 Only one Game may be stored on
5.6 The downloading of the Game is
code of the Game, and will not
attempt to circumvent such security
measures.
owners.
subject to availability and may be
201
reference
Orange Value Promise
Terms and Conditions
Definitions
reference
competitor tariffs or outside competitor
tariffs
Scope
2.4 Once our Competitors close an OVP
promotional tariffs but we reserve the
equivalent tariff for new connections,
right to offer a competitor’s
we may at our choice withdraw the
promotional tariff and may, from time
OVP Plan for new connections and
to time, offer our own promotional
close the Service Plan to customers
Competitor tariff
2.1 OVP applies to Competitors’ tariffs for
switching Service Plan.
variants of OVP Plans.
2.10 We reserve the right not to offer any
A popular published, currently available,
voice, answerphone, standard wap
2.5 We reserve the right to discontinue a
monthly paid contract digital tariff available
and standard person to person text
currently available or a ‘closed’ OVP
of services or functions that the
in the UK from O2 (UK) Limited (formerly
messaging on other UK digital
Plan and move existing customers to
Orange Network does not currently
British Telecommunications Mobile
networks. It includes standard data
the nearest equivalent currently
offer or to omit those elements of
Communications Ltd), Vodafone Retail Ltd
calls at 9.6 kb per second. OVP
available Service Plan. We will write to
services or functions.
& T-Mobile (formerly One 2 One). For the
excludes High Speed Data at 28.8 kb
the account holder to notify such
avoidance of doubt this excludes O2
(Online) Limited tariffs.
per second and GPRS calls.
2.2 Services will provide generally the
OVP
same functionality of the Competitor’s
Orange Value Promise
product but specifications may differ.
Service Plan
Competitor’s own branded e-
The scale of charges for using a mobile
commerce and Additional Services are
phone
not offered with OVP
Additional Services
2.3 For a list of current OVP tariffs please
Optional services which cost extra whether
visit www.orange.co.uk/cgi-
they are supplied in conjunction with
bin/ovp/costs.pl
202
changes.
Competitor tariff containing elements
Charges
2.6 OVP Plans are not available on
Orange Line Two.
2.7 OVP does not apply to pay as you go,
pay up front or shared tariffs.
2.8 OVP does not offer discounted rates
or schemes for calls between
3.1 We will make reasonable endeavours
to ensure that OVP Plan charges are
the equivalent of the Competitor tariff
published charges.
3.2 In the event that a Competitor makes
nominated or frequently called
any changes to a Competitor tariff,
numbers.
subject to the provisions of these
2.9 OVP does not apply to Competitor’s
terms and conditions we will make
203
reference
reference
reasonable endeavours to implement
not limited to, service charges for
made from their Network to phones
minutes or text messages is not
any published changes to existing
itemised billing, non-direct debit
on the Orange Network, subject to
available on Service Plans with an
OVP Plans as soon as is reasonably
payment, access charges for short
point 2.8 above. These are known as
inclusive value bundle. Unused
practical.
message service, and charges for
‘Mobile to Mobile Off Net calls’. For
inclusive minutes and/or text
calls to Customer Service, 0800 &
example, if ‘Y tariff’, on ‘network X’,
messages from one month may be
0500 numbers
charges 25p per minute to call
rolled over for use in the next. If the
another mobile phone on its network
rolled over minutes and/or text
Roaming calls will be charged at
and charges 50p per minute to call a
messages are not used in that month
standard Orange rates
mobile phone on any other network,
they will be lost. We reserve the right
the OVP equivalent Plan will charge
to offer rollover as a promotion on
25p per minute to call another Orange
certain OVP plans where rollover is
phone and 50p per minute to call a
not offered by the competition.
3.3 If you are connecting to Orange on an
OVP Plan you will be charged the
equivalent of the Competitor’s
3.8 International direct dialled and
standard connection charge.
3.4 We reserve the right to apply
Competitor’s charges for changing
OVP Service Plan.
Charges for Mobile to Mobile calls
3.5 Subject to point 3.4 above, you may
switch between Orange Value Promise
the Orange Network, will be the
other Orange Service Plans
equivalent of the Competitor’s tariff
3.6 You may switch between OVP Plans
network, subject to point 2.8 above.
at least 5 days notice before your
These are known as ‘On Net calls’.
4.2 OVP Plan charges, for calls made to
5.2 The Orange Network Performance
other mobile network.
Promise applies to OVP Plans, subject
to its terms and conditions.
Other Benefits
Insurance Products & Orange Care
5.1 OVP offers rollover on minutes and
text messages on all OVP Plans with
phones on the Competitor’s network,
an inclusive bundle where the
structure & minimum call charges of
will be the equivalent of the
competitor tariff offers rollover on
the Competitor’s tariff including, but
Competitor tariff charges for calls
minutes or text messages. Rollover on
3.7 OVP Plans will replicate the charging
204
charges for calls made entirely on their
or to an Orange Talk Plan by giving us
Monthly Billing Date.
mobile phone on ‘network X’ or any
4.1 OVP Plan charges, for calls entirely on
Service Plans, Orange Talk Plans or
6.1 Competitors’ insurance products are
not offered under OVP.
6.2 Orange Care is not included in any
OVP Plan, but you may purchase it
205
reference
separately. If you do not purchase
reference
Declaration of conformity
Orange Care then you will only get the
is subject to the following conditions:
(1) This device may not cause harmful
benefit of the manufacturer’s warranty
We, SANYO Electric Co., Ltd. of 1-1
interference, and (2) This device must
Openwave, the Openwave logo and the
on a new phone.
Sanyo-cho, Daito City, Osaka Japan,
accept any interference received,
family of terms carrying the “Openwave”
declare under our sole responsibility that
including interference that may
prefix are trademarks of Openwave
the product S750 complies with the
cause undesired operation.
Systems Inc. All other trademarks and
Final Points
requirements of Article 3.1(a), 3.1(b) and
7.1 We reserve the right to move each
To maintain compliance with FCC radio
phone on an OVP Plan to a separate
which is based on the following standards,
frequency exposure requirements, body
account and to bill you separately
if used for itsintended use.
worn operations are restricted to belt clips,
Copyright © 2004 Openwave Systems Inc.
for each such phone.
Applied standards: EN 50360, EN 50361,
or similar accessories that contain no
All rights reserved.
EN 60950, EN 301 489-1, EN 301 489-7,
metallic components and that provide
Terms & Conditions for the supply
EN 301 489-17, EN 301 489-24, EN 301
at least 1.5 cm separation between the
of Network Services, a copy of which
511, EN 301 908-1, EN 301 908-2, EN
device, including its antenna whether
can be found at the back of your
300 328-2
extended or retracted, and the user’s body.
The “RSA Secure” AND “Genuine RSA”
Use of non-Orange approved accessories
logos are trademarks of RSA Data
may violate FCC radio frequency exposure
Security, Inc.
7.2 Service is subject to the Orange
Orange phone user guide.
7.3 We reserve the right to vary these
terms & conditions at any time.
FCC Notice
requirements. For more information about
Please call Orange Customer
This device is compliant with Part 15
radio frequency exposure, please visit the
Services to confirm the current
of the FCC (Federal Communications
FCC website at www.fcc.gov.
terms & conditions.
Commission) regulations which is
Patents and copyright
internationally recognised. Operation
206
registered trademarks are the properties
3.2 of the R&TTE 1999/5/EC Directive,
of their respective owners.
Java™ and all Java-based marks are
207
reference
reference
trademarks or registered trademarks of
5,267,262
5,568,483
5,337,338
Nos. 51383, 66959 71979; Europe
or disassemble the Tegic Product,
Sun Microsystems, Inc. in the U.S. and
5,600,754
5,414,796
5,657,420
Pat. Nos. 0 842 463 (96927260.8),
or otherwise attempt to obtain source
other countries.
5,416,797
5,659,569
5,710,784
1 010 057 (98903671.0), 1 018 069
code for the Tegic Product. The
(98950708.2); Rep. of Korea Pat. Nos.
Documentation and Tegic Product
KR201211B1, KR226206B1; People’s
are protected by the copyright laws
Republic of China Pat. Application Nos.
of the United States and international
98802801.8, 98809472.X, 96196739.0;
copyright treaties.
5,778,338
Powered by JBlendTM.
JBlend and all JBlend-based trademarks
This product utilizes iType and Scaleable
Mexico Pat. No. 208141; Russian
and logos are trademarks or registered
type outlines licensed from Agfa Monotype
Federation Pat. No. 2206118; and
trademarks of Aplix Corporation in Japan
Corporation.
and other countries.
“T9 Text Input is licensed under one
additional patents pending worldwide.”
T9 ® Text Input is a registered
Intellisync and the Intellisync logo are
trademark of Tegic Communications Inc.
trademarks of Intellisync Corporation that
End User is granted no rights of
may be registered in some jurisdictions.
Licensed by QUALCOMM Incorporated
or more of: U.S. Pat. Nos. 5,187,480,
under one or more of the following United
5,818,437, 5,945,928, 5,953,541,
ownership or any other proprietary
States Patents and/or their counterparts
6,011,554, 6,286,064, 6,307,548,
rights in or to the Documentation and
PacketVideo, PV, and pvPlayer are
in other nations:
6,307,549, 6,636,162, 6,646,573;
Tegic Product or any other software
trademarks or registered trademarks
Australia Pat. Nos. 727539, 746674,
or technology of Tegic. End User
of PacketVideo Corporation. All other
747901; Canada Pat. Nos. 1,331,057,
acknowledges that all ownership of
trademarks are the property of their
4,901,307
5,490,165
5,056,109
2,302,595, 2,227,904; Japan Pat. No.
and proprietary rights in and to the
respective owners. The names of actual
5,504,773
5,101,501
5,506,865
3532780; UK Pat. No. 2238414B;
Documentation and Tegic Product
companies and products mentioned
5,109,390
5,511,073
5,228,054
Hong Kong Standard Pat. No.
are vested in Tegic. End User shall
herein may be the trademarks of their
5,535,239
5,267,261
5,544,196
HK1010924; Rep. of Singapore Pat.
not modify, reverse engineer, decompile
respective owners.
208
209
13
reference
index
210
index
index
Action key
16
Addressbook
40
Directory Enquiries
International services
see Orange Directory Enquiries
Automatic redial
34
Emergency calls
114
Answer Phone Call Return
49
116
Answer Phone PIN
51
checking from any other phone
52
messages
48
Keypad lock
personal greeting
51
shortcuts
50
network selection
Games
108
Calls
Greeting
99
answering
34
GPRS
82
barring
54
Group your contacts
45
length
57
make a
34
waiting
35
Home screen
Caller id
38
Copy between memories
44
212
16
48
pay as you go customers
128
34
48
Orange Answer Phone
112
see Orange Answer Phone
Orange Answer Fax
pay monthly customers
Answer Phone
Answer a call
22
Orange Directory Enquiries
40
Memory
Orange internet
85
Orange Text Media services
Addressbook
41
Phonebook
41
Orange Information menu
84
Memory Mate
89
Orange 177
83
Menu
18
Orange 277
85
213
index
index
Personalise
Safety
126
Video
70
display
98
Security codes
124
Video Messaging
71
greeting
99
USIM Card PIN
123
Volume
24
lighting effect
97
Store a name and number
ringtone
95
Sound settings
theme
98
Shortcuts
Phonebook
41
Phone keys
101
41
95
101
Wap
76
Wap bookmarks
83
Photo Messaging
73
Taking a second call
Photos
72
Text Media
Profiles
96
35
see Orange Text Media
Text messages
attach a picture
62
34
attach a signature
64
Review your calls
56
send
60
ringtone
95
write
61
Redialling
214
theme
98
Tones
95
215
contact Orange
Note: The cover has
been sent separately
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
helpful booklets
Alternatively, visit the Orange website at www.orange.co.uk for more details.
The three-digit numbers can be called from any phone by adding the prefix 07973 100.
pay monthly customers
Customer Services
Billing Enquiries
International Calling Helpline
Orange Multi Media
Registration
Orange Care
Lost or Stolen
150†
152†
159
177* or 277*
980
150
07973 100 250†
Orange Business Solutions
customers
businesses with 1-49 employees
businesses with 50+ employees
345
158
* Chargeable services available with your Orange phone.
† Charged at BT ‘F’ rate if you call from a BT fixed line phone.
216
pay as you go customers
To top up your Talk Time
Customer Services (Enquiries)
Information Line
Talk Time balance
Orange Multi Media
Lost or Stolen
Registration
450†
450*†
452
453
177* or 277*
07973 100 450†
0800 079 0006
all Orange customers
Operator Services
Orange Accessories Line
Directory Enquiries
International Directory
Enquiries
Emergency Services
100†
0500 178 178
118 000*
further information
www.orange.co.uk
www.orange.co.uk/business
If you would like to receive a free booklet
containing useful information on any
Visit the Orange website to find out more
Orange product or service call Orange
about Orange products and services, buy
Customer services on 07973 973 150 or,
accessories from the Orange shop and if
if you are a pay as you go customer, 451
you are a pay as you go customer register
from your Orange phone. The following
with Orange online.
booklets are available:
■
Services and Charges
■
Orange Care
■
Orange Value Promise
■
Terms and Conditions
■
How to use Answer Phone
and manage your calls
■
How to get fun, news
and information on your phone
118 880*
999 or 112
■ Some calls are free from your Orange phone unless you have
■
How to send messages, photos and more
■
How to use your phone abroad
and call internationally
an Orange Value Promise Service Plan.
217
Note: The cover has
been sent separately
For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified,
supplemented or withdrawn. July 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
PCN-D0483 ISSUE 1 Z : h 15
Produced by Clear® the explanation agency

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