Sato Vicinity MARS-24ATR Multiple Antenna Reader System User Manual

Sato Vicinity Pty Ltd Multiple Antenna Reader System

User manual

1 63-70-076-DOC-1 September 2013User ManualMARS-24ATRUser ManualMARS-24ATRMultiple Antenna Reader System Document Number : 63-70-076-DOCRevision: 1.0Last Changed : 12 September, 2013Copyright © Magellan Technology 2013All rights reserved
2 63-70-076-DOC-1 September 2013User ManualMARS-24ATRREVISION HISTORYVersion Date Person ReasonVer.1.0 09.2013 Tai Wai New ReleaseTo our valued customersWe constantly strive to improve the quality of all our products and documentation. We have spent time to ensure that this document is correct. However, we realise that we may have missed a few things. If you nd any information that is missing or appears in error, please use the contact section at the end of this document to inform us. We appreciate your assistance to constantly improve this document.Attention please!The information herein is given to describe certain components and characteristics and is not to be considered in any way as warranted or guaranteed. We hereby disclaim any and all warranties, including but not limited to warranties of non-infringement, regarding circuits, descriptions and charts stated herein. No licenses to patents or other intellectual property of Magellan Technology are granted in connection with the sale of Magellan Technology’s products, expressly or by implication. If a failure of Magellan Technology products can reasonably be expected to cause the failure of a life-support device or system, or to aect the safety or eectiveness of that life-support device or system, then Magellan Technology’s products may only be used in such life-support devices or systems with the express prior written approval of Magellan Technology. Magellan Technology shall in no event be liable and disclaims any and all liability for any damage whatsoever caused by the information provided or donated herein to the recipient under any legal cause whatsoever for any damage including, but not limited to lost production, interrupted operations, lost prots, loss of information and data or loss of interest, except where mandated by statute Terms of delivery and rights to technical change are reserved. Unauthorised opening of equipment voids all rights to any claim on Magellan for repair or refurbishment. Magellan’s Terms of Trade also always apply.All rights of use are conditional upon the above terms.
September 2013 63-70-076-DOC-1 3MARS-24ATRUser ManualCONTENTSREVISION HISTORY ............................................................................................................................................................. 2About this manual ...........................................................................................................................................................................................................5Meaning of Alert Symbols and Signal Words .........................................................................................................................................................5Important Information ...................................................................................................................................................................................................51. INTRODUCTION ...................................................................................................................................................... 72. BEFORE YOU BEGIN ................................................................................................................................................ 92.1 Unpacking and Inspection ............................................................................................................................................................................92.1.1 Power Pack ..........................................................................................................................................................................................................92.1.2 Data Communication Cables .....................................................................................................................................................................102.1.3 CD-ROM .............................................................................................................................................................................................................102.2 Recommended System Requirements ...................................................................................................................................................112.3 Reader Mounting Requirements .............................................................................................................................................................. 113. PRODUCT OVERVIEW ............................................................................................................................................... 133.1 MARS-24ATR.....................................................................................................................................................................................................134. INSTALLATION ....................................................................................................................................................... 154.1 Quick Start Guide ...........................................................................................................................................................................................154.2 Hardware Installation ...................................................................................................................................................................................164.2.1 Connecting to a power supply ..................................................................................................................................................................174.2.2 User I/O Interface Connector .....................................................................................................................................................................184.2.3 Connecting a Reader to a Computer using USB .................................................................................................................................194.2.4 Connecting a Reader to a Computer using Ethernet ........................................................................................................................194.2.5 Connecting Multiple Readers to a local network ...............................................................................................................................204.2.6 Connecting External Antennas .................................................................................................................................................................204.2.7 Antenna Matching, Tuning and Testing ................................................................................................................................................214.3 ReaderManager Software Installation .................................................................................................................................................... 214.3.1 Installation and Functionality Test ..........................................................................................................................................................224.3.2 Upgrading software ......................................................................................................................................................................................234.4 Connecting to a Reader using ReaderManager ..................................................................................................................................234.4.1 Getting an IP address using Ethernet .....................................................................................................................................................254.4.2 Getting an IP address using USB .............................................................................................................................................................. 274.4.3 Getting a Reader connected using the ReaderManager ................................................................................................................. 294.5 Communication Test .....................................................................................................................................................................................305. WORKING WITH ANTENNAS ................................................................................................................................ 315.1 Materials ............................................................................................................................................................................................................315.2 Antenna Separation ......................................................................................................................................................................................325.3 Cables .................................................................................................................................................................................................................325.4 How to shield antennas ...............................................................................................................................................................................325.5 Antenna Maintenance (Tuning) ................................................................................................................................................................335.5.1 Equipment and Software Required for Antenna Tuning and Testing ........................................................................................335.5.2 Tuning Instructions .......................................................................................................................................................................................335.5.3 Optimisation of Antenna Performance ..................................................................................................................................................346. WORKING WITH TAGS ........................................................................................................................................... 356.1 How to reconfigure tags individually or en masse ............................................................................................................................ 356.2 How to check a tag configuration mode ...............................................................................................................................................366.3 How to check a Tag Chip Type (IT or ST) ................................................................................................................................................366.4 Tag-to-Antenna Orientation....................................................................................................................................................................... 37
4 63-70-076-DOC-1 September 2013User ManualMARS-24ATR7. APPENDIX .............................................................................................................................................................. 397.1 External Antenna Types ...............................................................................................................................................................................397.2 Reader-Tag Compatibility ............................................................................................................................................................................397.3 Specifications ..................................................................................................................................................................................................407.4 Regulation and Standards .......................................................................................................................................................................... 417.4.1 FCC Radio Frequency Interference Statement (USA) ........................................................................................................................417.4.2 ISO/IEC 18000 – 3 Mode 2 (Air Interface at 13.56 MHz) Compliance ...........................................................................................417.4.3 Human Safety .................................................................................................................................................................................................. 427.5 Glossary of Terms and Abbreviations ..................................................................................................................................................... 427.6 Troubleshooting .............................................................................................................................................................................................457.6.1 LEDs.....................................................................................................................................................................................................................457.6.2 Antenna installation and maintenance ................................................................................................................................................. 467.6.3 Connecting a Reader ....................................................................................................................................................................................477.7 Reporting a Problem .....................................................................................................................................................................................487.7.1 Warranty Repairs ............................................................................................................................................................................................487.7.2 Non-Warranty Repairs ..................................................................................................................................................................................487.7.3 Warranty ............................................................................................................................................................................................................497.7.4 Limitation of Liability ....................................................................................................................................................................................497.7.5 Service Form (editable pdf-file on your cd) ......................................................................................................................517.8 Contact us ....................................................................................................................................................52
September 2013 63-70-076-DOC-1 5MARS-24ATRUser ManualAbout this mAnuAlPlease read this document before using Magellan’s readers.This manual is designed for use by engineers experienced with Radio Frequency Identication (RFID) devices. Regulatory, safety and warranty notices that must be followed are given in chapter 7.5 and 7.8.meAning of Alert symbols And signAl Words Notes and Tips. Application Notes. Requires your attention.Indicates a potentially hazardous situation which, if not avoided, will result in minor or moderate injury, or may result in serious injury or death. Can cause signicant property damage.importAnt informAtionInstallation EnvironmentFor indoor use only unless otherwise specified. Install Magellan’s readers within the temperature and humidity range according to the product specification. For standard readers the temperature range is from +10°C to +45°C. The humidity range is from 10% to 80% (non-condensing humidity).The environment must not contain corrosive, ammable or explosive agents or be subject to rapid changes in temperature, to direct vibration or shock.InstallationMagellan’s RFID reader-writers communicate with data carriers (RFID inlets, labels and tags) using the 13.56 MHz High Frequency (HF) band. Some industrial machines and electronic devices can generate unwanted noise which may degrade communication. Make sure that other equipment is properly installed, grounded and at a reasonable distance from the reader and/or reader antennas.Wireless communication can be degraded by high-voltage and high-current lines and other sources of strong electric and magnetic fields. Installation in such locations should be avoided. ••••
Magellan’s RFID reader-writers are to be professionally installed by authorised, qualied and service-trained installation personnel only.MaintenanceAll Magellan’s RFID readers-writers are low maintenance equipment. Except for externally accessible fuses there are no user-serviceable parts in any reader. There is no requirement to remove the cover of the reader. Removal of the reader cover by unauthorised personnel will void the product warranty.Do not attempt to clean internally. Periodic cleaning of external case parts with a damp cloth is advisable. Turn o the reader before cleaning. Do not use a solvent of any kind.Electrical Safety In order to avoid electric shock do not remove the reader cover or attempt to repair. The reader must be maintained by authorised, qualied and service-trained personnel only. Environmental For disposal readers should be treated as industrial waste.This symbol on the product or on its packaging indicates that this product shall not be treated as household waste. Instead it shall be handed over to an appropriate collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The recycling of materials will help to conserve natural resources. For more detailed information about recycling of this product, please contact your local city oce, your household waste disposal service or the Magellan Technology regional sales oce.6 63-70-006-DOC 07-Jul-07User ManualMARS-24AT
1. INTRODUCTIONThank you for your recent purchase of a Magellan RFID reader-writer.This User Manual will provide you with information to rapidly adopt Magellan’s PJM technology for your needs, to install the reader hardware and ReaderManager software and get the reader running.Refer to the 66V10 PJM Condential Data Book (36-10-006-SPC)for the description of the PJM ItemTag® and PJM StackTag® products of Magellan Technolgoy. Refer to the ReaderManager Guide (40-01-006-DOC) for a description of the various tools and advanced options available in the ReaderManager software.Programming is covered in the Application Programmer’s Guide (40-01-000-DOC).Refer to Appendix 7.4 of this manual for details of the Regulations and Standards to which this product complies.For details of product Warranty refer to Appendix 7.7 of this manual.For a Glossary of Terms and Abbreviations used in this manual, refer to Appendix 7.5Magellan reserves the right to change its product design, specications and product range without notice. This document is subject to change without notice. This document is protected by copyright and is intended solely for use in conjunction with Magellan’s products. This document shall not be copied, reproduced or transmitted in any form or by any means without written permission from Magellan Technology Pty Limited. 07-Jul-07 63-70-006-DOC 7MARS-24ATUser Manual
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September 2013 63-70-076-DOC-1 9MARS-24ATRUser Manual2. BEFORE YOU BEGIN2.1 unpAcking And inspectionWhen you receive your system, inspect it for any obvious damage that may have occurred during shipment. If there is damage, notify the shipping carrier and the supplier of the equipment or Magellan if purchased directly from Magellan.Until you have checked the system, save the shipping carton and packaging materials in the event the unit has to be returned.The standard MARS-24ATR package includes the following components:Reader/writerExternal antennas (up to 24) and connection cables (up to 24)Power adaptorUSB data communication cable Quick Start Guide CD-ROMMagellan Antenna Tuning Kit (optional)2.1.1 poWer pAckThe reader is connected to the power source via a low voltage power pack (12VDC output).A power cable is not included. End-users should purchase a power cable suitable for the country in which the equipment is being used.Only power cables and adapters that are compliant with the regulations in the country of use may be connected to Magellan’s equipment.•••••••
10 63-70-076-DOC-1 September 2013User ManualMARS-24ATR2.1.2 dAtA communicAtion cAblesMagellan supplies USB shielded cables (USB 2.0, 2 m long). As shielded cables are generally required in order to comply with EMC emissions limits, the shielded cables recommended by Magellan Technology must be used. Unshielded cables may be used where explicitly allowed in the Installation Requirements section of this User Manual.USB cable should not be longer than 3mEthernet cable is not included with the supply.Magellan recommends CAT5 STP (shielded twisted pair) Ethernet cable.2.1.3 cd-romThe CD-ROM contains the following les:AdbeRdrxx_enu_full.exe Self-extracting installation software for Adobe Acrobat reader, which is required to read and print PDF files40-01-000-DOCApplication Programmer Guide.pdfPDF document describing how to program all of Magellan’s readers40-01-006-DOCReaderManager GuidePDF document describing various tools and advanced options available in ReaderManager software63-70-063-DOC-1User Manual.pdfPDF version of this documentReaderManager-Install.exe Self-extracting installation software for the ReaderManager Once you installed the ReaderManager software the User Manuals and Guides can be opened in Windows:Start -> (All) Programs -> Magellan Technology -> User Manuals
September 2013 63-70-076-DOC-1 11MARS-24ATRUser Manual2.2 recommended system requirementsRecommended minimum host computer requirements:Operating System: Windows XP SP2Memory: 128MB RAMHard Drive: 20 GBCPU: Intel Celeron 500Interface: USB or Ethernet (Ethernet cable must be CAT 5 and shielded)Power supply requirements:Mains input: 110 - 240 VAC @ 50/60 HzLow voltage input (MARS-24ATR): 12 VDC Mains connector: IEC 320/C142.3 reAder mounting requirementsSurface Screws recommended Metal surface Phillips/Pozidrive Pan Head Self Drilling Zinc Plated Steel Screw No 6/12.7mm equivalent to RS 546-59 5 Timber surface Phillips/Pozidrive Pan Head Self Drilling Zinc Plated Steel Screw No 6/19.1mm equivalent to RS 278-02 Dry wall Phillips/Pozidrive Pan Head Self Drilling Steel Screw No 6/25.4mm equivalent to RS 278-051 plus Plasterboard Anchor or equivalent to RS 546-6477 ••••••••
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September 2013 63-70-076-DOC-1 13MARS-24ATRUser Manual3. PRODUCT OVERVIEW Magellan’s RFID readers are intended to read and write information to individual Magellan ItemTags and multiple Magellan StackTags.The communication protocol used by the reader is compliant with ISO/IEC 18000 - 3 Mode 2 (Air Interface at 13.56 MHz).3.1 mArs-24AtrMultiple Antenna Reader System – 24ATOperates with up to 24 antennas8 PJM reply channelsGeneral purpose digital I/O interface
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September 2013 63-70-076-DOC-1 15MARS-24ATRUser Manual4. INSTALLATION4.1 quick stArt guideQuick Start GuideMARS Readers1. Hardware Installation(4.2 User Manual)Connect a communication cable(USB or Ethernet) to the readerand host PCConnect external antenna/s to the readerConnect a power pack to the reader2. Software Installation(4.3 User Manual)Install the ReaderManager softwarefrom the supplied CD-ROM3. Connecting to a reader using the ReaderManager(4.4 User Manual)OpenStart -> Settings -> Control Panel-> Network Connectionsin WindowsTurn on the reader. Wait for automatic networkconnection to be established.Open the Connection menu in theReaderManager. Find and click onthe reader you want to connect to4. Antenna Matching, Tuning and Testing(4.2.6 User Manual)OpenTools -> System -> Reader Setupin the ReaderManagerUse the Reader Setup Wizard to setupreader-antenna connection, tune and test antennas5. Tag Reading(4.4 User Manual)OpenTools -> System -> Grid of Tag Sight Countsin the ReaderManager. Place tag/s onto the antenna/sThe tag IDs and the number of times the tags were sighted will be displayedHF RFID Readers/WritersPJM®TechnologyISO/IEC 18000-3 Mode 2
16 63-70-076-DOC-1 September 2013User ManualMARS-24ATR4.2 hArdWAre instAllAtion MARS-24ATR User I/O and Antenna Interface MARS-24ATR User Interface panel031-10-092 antenna AntennaInterfaceUser I/OPower SwitchRJ 45(Ethernet Port) USB Host PortUSB Device PortLEDsPower Port
September 2013 63-70-076-DOC-1 17MARS-24ATRUser Manual4.2.1 connecting to A poWer supplyStep 1: Connect a low voltage power pack to the unit.The connection to the power source is enabled via a low voltage power pack. The power cable is not supplied with the reader and is recommended to be purchased in the country of use.Step 2: Plug the power supply into AC power mains. LEDs will come on.When power is applied to a MARS-24ATR Reader the LEDs on the Reader should operate as follows:the red LED, blue LED and green LEDs will immediately come on; all LEDs will go off in about 1 minuteMARS-24ATR with the blue and green LEDs on the blue LED will come on again in 1-3 seconds indicating that the unit is in an operational mode; the green LEDs will be off MARS-24ATR with the blue LED. The Reader is in an operational modeonce the unit is in an operational mode the blue LED will remain lit the green LEDs will flash every time a tag/tags is/are successfully read. The red LED will indicate a fault of the unit. If it remains on then the unit requires service.LEDs are controlled by the MARS-24ATR reader software•••
18 63-70-076-DOC-1 September 2013User ManualMARS-24ATR4.2.2 user i/o interfAce connectorThe MARS-24ATR has an external interface connector called the USER I/O. This provides a number of digital I/O points. These can be used under application control to connect to external devices such as buttons and lights.The connector is a DB-15 pin female. The pins are used as follows: Pin Number Direction Function1 Power 5V at up to 500mA2 Power 3V3 at up to 200mA3 GND Ground4 SDA I2C Data Signal5 I/O External I/O6 I/O External I/O7 I/O External I/O8 I/O External I/O9 Power 12V at up to 1.1A10 GND Ground11 SCL I2C Clock Signal12 I/O External I/O13 I/O External I/O14 I/O External I/O15 I/O External I/O All the External output line pins can be controlled using the ExternalOutputState() and ExternalOutputPulse() API commands using the number specied in the table. For example, ExternalOutputState(3,1) would turn on the output on pin 9. Note that the outputs are intended to drive a simple LED indicator or provide a control signal to a more powerful external buer. All outputs are 3.3V.All the External input line pins will generate log messages when the state of a pin changes, for example Info,External:Input 4 changed state to 0. The External input() API function can also be called to read the state of all inputs as a number. The inputs allow connection to either switches or any external sensor which provides a contact closure or TTL compatible signal.When designing external hardware, we strongly advise checking the design with Magellan beforehand to verify that it will be electrically compatible.
September 2013 63-70-076-DOC-1 19MARS-24ATRUser ManualThis connector also includes the debug serial port of the CPU, which is used as the system console. These pins are 3V levels only, so a proper RS-232 driver must be used externally if this connection is required.Refer to Application Programmer’s Guide (40-01-000-DOC) for more information.4.2.3 connecting A reAder to A computer using usbConnect the MARS-24ATR Reader to a host computer using the USB data communication cable by plugging the USB cable into the MARS-24ATR USB device port and the host computer USB port.Only one Magellan reader can be connected to the PC via USB at a time (limited by Windows).When the USB connection is used only a screened USB cable should be used. MARS-24ATR with the USB communication cable and power cable4.2.4 connecting A reAder to A computer using ethernetConnect the MARS-24ATR Reader to a host computer using a cross over Ethernet cable. Plug the Ethernet cross over cable into the MARS RJ45 socket (Ethernet port) and the network interface port on the PC.Always connect the Ethernet cable before power is applied to the reader.4.2.5 connecting multiple reAders to A locAl netWorkMultiple readers can be connected to a local network using an Ethernet hub/switch. Plug the Ethernet communication cable into the MARS’s RJ45 socket (Ethernet port) and Ethernet hub/switch.
20 63-70-076-DOC-1 September 2013User ManualMARS-24ATRAlways connect the Ethernet cable before power is applied to the reader. MARS-24ATR with the Ethernet communication cable and power cable4.2.6 connecting externAl AntennAsConnect each external antenna to a Reader’s Antenna Axis/Port via a supplied connection cable. MARS-24ATR with the external 31-10-092 antenna connected4.2.7 AntennA mAtching, tuning And testingBefore you start tuning and testing the antennas it is nececcary to install the ReaderManager software and connect to a
September 2013 63-70-076-DOC-1 21MARS-24ATRUser Manualreader in the ReaderManager’s Connection menu.Refer to the ReaderManager Guide (40-01-006-DOC) for the antenna matching, tuning and testing instructions using the Wizard tool in Reader Setup.Follow the procedure, making sure that the Magellan Antenna Tuning Probe and voltmeter are used to measure when the tuning is correct.The design of the antenna and the selection of the correct cable length are critical factors in the reliability of a reader. Each antenna has unique set up values associated with it that are used by the software to ensure the reader and antenna are matched to each other.The most critical part of the setup of MARS-24ATR is telling the reader what type of antenna is connected to each antenna axis (Setup Axis). This is done using the Reader Setup tool in the ReaderManager. It provides a xed list of antennas with known set up values for that particular reader.If an antenna is not listed in this table it cannot be used with that particular reader. Unless correct set up values are measured by Magellan and recorded in the list of known antennas, the antenna will not operate properly.If you cannot nd your antenna on the list and you have recently purchased a new antenna type to be used with a reader purchased some time before, you may need to upgrade the ReaderServer software to the latest version. Update the ReaderManager from the Magellan website rst.Dierent release versions (MLC number) of the same reader may well have very dierent set up values, because of circuit changes. The reader selection system accounts for this and automatically manages loading the correct values for a given version of the reader.4.3 reAdermAnAger softWAre instAllAtionThe ReaderManager application software allows tag data to be viewed and programmed. The ReaderManager can only connect to one Reader at a time. The Connections menu allows the user to connect to other Readers by disconnecting from the currently connected Reader and then establishing a connection to a new Reader.It is possible to run many ReaderManagers on the same computer at the same time. Simply double click on the ReaderManager icon to open up multiple instances of the ReaderManager.Refer to the ReaderManager Guide (40-01-006-DOC) for various tools and advanced options available in the ReaderManager.4.3.1 instAllAtion And functionAlity test
22 63-70-076-DOC-1 September 2013User ManualMARS-24ATRStep 1: Insert the CD supplied with the reader into the CD-ROM.Step 2: Open Windows Explorer, double click on ReaderManager-Install.Step 3: Ensure all items in the Install dialog are ticked, and then click the Install button.If Python is not installed on your computer, the installation program will prompt you if you would like to install Python. Click the Yes button and accept all the default options during installation.When the ReaderManager and all the required libraries are installed the dialog box will be displayed. Ensure the dialog box shows Completed and no problems are reported.There is an option to install only an Ethernet-over-USB driver. Tick only the PJM Reader USB driver (RNDIS Ethernet) box in Install dialog and press Install.Step 4: Click the Close button to continue.If the ReaderManager is already installed, double click ReaderManager-Upgrade. Follow steps 3 to 4 above.If Python and PyQt are already installed, the installation program will not re-install them. To force the installation program to re-install these libraries, click the relevant check boxes.Step 5: To start the ReaderManager double click the ReaderManager icon or select ReaderManager from the Programs Start menu. Step 6: Functionality test.Select Help>About ReaderManager from menu to see the version of the ReaderManager software and its status.4.3.2 upgrAding softWAre
September 2013 63-70-076-DOC-1 23MARS-24ATRUser ManualMagellan recommends to upgrade the ReaderManager software at least once a month and ReaderServer software on network based readers every 3-4 months.You are able to download the latest version of the ReaderManager operating software from Magellan’s website. Contact Magellan or its representatives to receive a user name and password. Refer to the ReaderManager Guide (Upgrading Reader Software) for more information about how to upgrade the ReaderServer from the ReaderManager File menu.4.4 connecting to A reAder using reAdermAnAgerMagellan’s readers are complex and powerful network devices. As most network devices they should be handled by well trained network administrators.A reader provides Ethernet and USB device interfaces to allow for user connection. Before you open the ReaderManager and connect to a reader using the ReaderManager you must obtain an Ethernet IP address if you are using a normal Ethernet cable or an Ethernet cross over cable, or acquire a USB IP address if you are using the USB cable.These are the networking rules:USB will always choose a subnet different to Ethernet.Both interfaces will try to obtain the 169.254.0.0 range, but Ethernet has priority. 172.16.0.0/16 is USB’s fallover subnet if Ethernet has already taken it by either: DHCP, fixed, or link-local IP acquisition.To change the reader’s network settings:•••
24 63-70-076-DOC-1 September 2013User ManualMARS-24ATRFrom the Tools menu in the ReaderManager select System then Conguration System. Click the Network Conguration tab. If the reader is to be assigned an IP address from a DHCP server click the Obtain an IP address automatically check box. To assign a static IP address, uncheck the check box and enter the IP address in the IP address text box. The box will turn red if the IP address is not valid.Care should be taken not to duplicate IP addresses on your network. If you are unsure what IP address to use consult your system administrator.Enter the network Subnet mask and Default gateway addresses in the text boxes provided.Click the Save button to save these changes to the reader, or click the Refresh button to restore the last saved values.Restart the reader for these changes to take eect.4.4.1 getting An ip Address using ethernetHere is a general guide to the way Reader network address assignment works:
September 2013 63-70-076-DOC-1 25MARS-24ATRUser ManualThe Ethernet interface is either served an IP address via DHCP or is assigned a static IP address by the user. If the Reader is set to use a DHCP assigned address and no DHCP server is available it will automatically use a link local address of 169.254.0.0/16.The Reader must be powered up with the Ethernet connected to get a DHCP assigned IP address. By default, the Readers are set to Obtain an IP address automatically, which means they look for a DHCP server. If one isn’t present, for example when a crossover cable is used to connect to a single PC, the Reader will choose a Link Local address.A link local address (also known as Automatic Private IP Addressing - APIPA) is one chosen at random in the range 169.254.0.1 to 169.254.255.254 with a netmask of 255.255.0.0. Windows PCs and most other computers by default will use the same system, which allows an ad-hoc network of computers and Readers to automatically pick unique addresses. This can work for a crossover cable between a single Reader and a computer or a more complex setup involving multiple Readers and multiple PCs using a normal Ethernet cable and Ethernet hub/switch.This system is very good to use because it requires no expertise or intervention from users.The below process refers to automatic address negotiation only.In order to successfully connect a Reader via a crossover cable follow these steps:Step 1: In Windows, open the Start -> Settings -> Control Panel -> Network Connections windowThe PC’s Ethernet connection should be marked as disconnectedStep 2: Plug in the cross over cable. Turn the reader on. The user should instantly see the state of Ethernet change to Looking For An Address.This process may take up to a minute.Step 3: Eventually the state should change to Limited Or No Connectivity. In the desktop icon tray, the Ethernet will be marked with a yellow triangle.This means that Windows was looking for a DHCP server, but was unable to nd one, so it used a Link Local address (169.254.X.X) instead. Although it may look like an error, this is what you should expect to see.Step 4: Left click on the Ethernet connection and look in the Details box on the bottom of the left hand side panel of the Network Connections window. You should see the IP address in here.If the address showing is not 169.254 followed by 2 other numbers, then the user needs to check the following:1. Right click on the Ethernet connection in the Network Connections window. 2. Select the Properties menu option.
26 63-70-076-DOC-1 September 2013User ManualMARS-24ATR3. In the properties window, look in the list of items for Internet Protocol (TCP/IP).4. Double click on this item5. In the Internet Properties window, click on the Alternate Conguration tab6. Make sure that the Automatic private IP address radio button is the selected one.7. If it is not, then select it and click OK.In some PCs this setting could be on a manual address, which would prevent Link Local addressing from functioning.Note that older versions of Reader OS software used a dierent system. It is important that all Readers are upgraded to 2.03 or above in order to use this functionality.Step 5: Go to the section 4.4.3
September 2013 63-70-076-DOC-1 27MARS-24ATRUser Manual4.4.2 getting An ip Address using usbThe USB interface uses TCP/IP networking over USB as the protocol. This allows you to connect to a reader as if it were a normal network, so all the usual services, such as telnet and FTP, are available.Any device hardware when it’s rst connected to a PC via USB requires a device driver. The device driver is provided by Microsoft (Windows XP SP2). No USB device drivers are available instantly. They have to be installed and require a certain amount of conguration. The driver must be installed on the PC before Windows can use the connection. The device driver requires a conguration le for the reader which is installed on the PC via the ReaderManager.When you install a new reader for the rst time it can take from 1 to 5 minutes to create a network connection before the ReaderManager is able to recognize a new reader.Since every reader has a unique serial number, Windows treats it as a new device and you will have to install the device driver again for each new reader that you connect to the same PC. After the rst installation, Windows can search for the driver automatically as the device driver les are already on the PC. In order to connect to a reader via USB for the rst time follow the steps below:Step 1: Open Network Connections in Windows (Windows XP SP2) to view the network connection process.You can verify that the reader is connected by looking at the Network Connections window. You can open this window from several places: Start -> Settings -> Control Panel -> Network Connections or My Computer -> Other Places -> My Network Places -> View Network Connections. Step 2: Make sure that the USB and power cables are plugged in. Turn on the reader. The Found New Hardware dialog box will be displayed.When a reader is connected to a host computer for the rst time using a USB, there are a few steps to go through before the ReaderManager is able to identify the new reader:1. In Found New Hardware Wizard tick Yes, this time only to search for software and press Next.2. In What do you want wizard to do? tick Install the software automatically and press Next.3. Wait while the wizard installs the Linux USB Ethernet/RNDIS Gadget device driver. Ignore any other message and press Continue anyway.4. Press Finish.Step 3: Wait until a new entry appears in the Network Connections list called “Linux USB Ethernet/RNDIS Gadget”. This is the reader. If it says Acquiring IP address then you must wait until it says Connected.The reader’s network connection will say:1. Local Area Connection X2. Connected
28 63-70-076-DOC-1 September 2013User ManualMARS-24ATR3. Linux USB Ethernet/RNDIS GadgetOnce it says Connected in the Network Connections window (Windows XP SP2) you can go to Step 4.If it says Disabled or Broken, then click right and select Repair or Enable to try and x the connection.If this fails, disconnect the reader, reboot your PC and repeat from Step 1.The reader can disconnect in situations where it has been repeatedly plugged and unplugged before Windows has had a chance to properly and completely process the network connection. In this situation it is possible for the reader to appear on the network for about a minute before it is disconnected by the Windows networking system.The solution is:1. Unplug the reader.2. Wait for the reader’s network connection to be removed from the Network Connections window.Once the network connection has been removed:1. Plug the reader back in.2. Wait for the network connection to re-appear and become Connected.3. Connect to the reader via the ReaderManager.Another solution is to try another USB port as USB ports can fail on PCs. As with the previous case:1. Unplug the reader.2. Wait for the network connection to be removed.3. Plug the reader into another USB port.Windows networking can take some time (a few minutes) to create the network connection if the reader has been rapidly plugged and unplugged. If the reader network device does not disappear within 5 minutes of being disconnected, reboot your PC as then there is a problem with Windows Networking or the USB port has locked up.You should NEVER power cycle a reader because you are having problems with your PC or with Windows. Power cycling can cause more problems with Windows and Windows networking.Most USB problems are usually caused by Windows networking delays and Windows networking problems. Frequent unplugging of the USB cable will create even more problems. Step 4: Go to the section 4.4.3.
September 2013 63-70-076-DOC-1 29MARS-24ATRUser Manual4.4.3 getting A reAder connected using the reAdermAnAgerStep 1: Open the ReaderManager. ReaderManager will automatically detect all readers on the local network. When a reader is connected for the rst time to a network using an Ethernet cable or a host computer using a USB cable, the reader is identied by its Model Name-Serial Number (It is recommended that these be kept).Users can replace or add additional information to the Model Name-Serial Number such as a physical location or customer ID number.Subsequently when a user starts using the reader the new name will appear on the list of readers in the Connection menu.Tip: If you want to use the new name immediately, simply power cycle the reader to view the new name on the Connection menu list.To change a reader network name:From the Tools menu, select System then Conguration System. The window shown below will be displayed.Click the column on the right of Customer ID and enter the name you would like the Reader to be identied as. This is the name that will appear on the Connection menu. Click the Save button on the right to save your changes to the reader, or click the Refresh button to restore the previously saved name.
30 63-70-076-DOC-1 September 2013User ManualMARS-24ATRStep 2: Click the Connection menu item to view readers found on the local network. The ReaderManager will use network broadcasts to look for active readers via USB and Ethernet. If you click on the Connection menu, you can see readers dened in there automatically. A list of readers will be displayed. The IP address and MAC address will be shown on the status bar as you move the mouse over each reader entry.Step 3: To connect to a reader, select the reader you would like to connect to from the Connection menu, then click the left mouse button.The status bar will change from a red to a green background to indicate that the ReaderManager was able to connect to a reader. The tag type and IP address are also shown on the status bar. To get more information how to setup static connections to readers please refer to the ReaderManager Guide (40-01-006-DOC).4.5 communicAtion testPerform the tag reading test by selecting Tools -> System -> Grid of tags sight count.Check the following default settings in Tools -> System-> Reader Settings: Tag Type. Default is IFX_STACK. If you use ItemTags the default should be changed to IFX_ITEM. If you want to read both IT and ST tags the Tag Type should be IFX_STACK.The Powering Field box should be ticked.Use one of the fully powered tags, place the tag on the reader antenna. The rst square in the grid should turn from white to blue and display the tag’s ID number and the number of times the tag was sighted (should be one). An example of this is shown below.••
September 2013 63-70-076-DOC-1 31MARS-24ATRUser Manual5. WORKING WITH ANTENNASThe MARS-24ATR requires special installation and tuning of external antennas. Refer to the ReaderManager User Guide (40-01-006-DOC) for the antenna matching, tuning and testing instructions using the Reader Setup Wizard tool.MARS’ external antennas are suitable for applications where one or many reading points are required. They are designed to be used as free standing antennas, integrated into non-metallic (preferably plastic) housings, or even embedded into desk tops or shelves.Once antennas are placed in the position they are to be used, it is essential that they are xed in place and tuned. The tuning is to be done only once at installation. All antennas have an adjustable capacitor that allows for tuning. 5.1 mAteriAlsThe material upon which an antenna is mounted and the positioning of the antenna itself can have a signicant eect on antenna performance.The eect of materials and antenna position on antenna operation may be determined as follows:Place an antenna on a styrofoam block and tune for maximum voltage at the antenna center using an Antenna Tuning Probe, digital voltmeter and a trimming tool. Then place the antenna on/into the installation position, retune and measure the maximum voltage again. Compare the voltage values.A difference of 10% or less is acceptable. If the voltage reduces by more than 10%, this indicates that the material is adversely affecting the antenna. The user should determine if the reduction in operation is acceptable by measuring read range and stacking operation. If the reduction is not acceptable the antenna must be relocated.Alternatively the use of a plastic spacer of 5 mm minimum thickness between the mounting material and the antenna is recommended where the mounting material is adversely affecting the antenna.Antenna performance may be aected by conductive and metallic materials in the immediate vicinity of the antenna.Metal, metallic or metallized objects placed next to the reader antenna may change the characteristics of the antenna aecting the tuning operation and reducing the read range.It is recommended that the antenna should not be placed closer than 35 cm to any metallic object that is of a similar or larger size to the antenna.Small metallic objects such as jewelry or coins put on the antenna will have almost no aect on the antenna performance. If metallic conveyor rollers are a part of an application it is recommended that they be replaced with plastic parts if possible or apply shielding techniques as required. Materials such as wood, laminated MDF, HDF or plywood have a limited conductivity. If an antenna is mounted into these materials some reduction in the read range can be expected. Plastics are the best materials on which to mount an antenna provided that they are graphite/carbon free.•••
32 63-70-076-DOC-1 September 2013User ManualMARS-24ATR Try to avoid using black plastics as they may be conductive due to carbon/graphite based colouring agents.Clear glass is generally not conductive and can be used as a desk top material (for desktop applications). Smoked and tinted glass may be conductive and any aect on antenna operation should be determined by measurement.5.2 AntennA sepArAtionAntennas mounted in a close proximity may cause mutual interference.For antennas connected to the same MARS reader the safe distance between the antenna edges is antenna size dependent and varies from 5 cm .For antennas connected to two dierent MARS readers the safe distance between the antenna edges is also antenna size dependent and varies from 30 cm .Do not mount an antenna on a desktop surface if there is a MARS reader immediately below and under the antenna. The distance between the antenna and the MARS reader should be no less than 20 cm. Use extended brackets to increase the distance if required. Alternatively the MARS can be screened from the antenna by a purpose built ferrite shield.In general no electronic devices or power adaptors should be placed within 20 cm of an antenna in any direction. Before such installations are attempted Magellan must be consulted.5.3 cAblesDo not run any cables under or near an antenna. Maintain a minimum distance of 15 cm.The cables that connect external antennas with the reader are provided by Magellan. The MARS readers should only be operated with antenna cables supplied by Magellan. Any changes or modications to the equipment that are not expressly approved by the party responsible for compliance will void the product warranty.5.4 hoW to shield AntennAsAntennas may be shielded by a purpose built ferrite sheet only. In special circumstances, devices such as keyboards and computers may be placed under antennas where a purpose built ferrite antenna shield (64-50-001) is provided to protect the antenna.A ferrite shield consists of a sheet of aluminium with ferrite tiles, minimum thickness 5 mm.Contact Magellan for further information on shielding antennas for your specic applications and for the specication of the Ferrite Antenna Shield (64-50-001) when planning your installation.
September 2013 63-70-076-DOC-1 33MARS-24ATRUser Manual5.5 AntennA mAintenAnce (tuning)Antennas may require periodic re-tuning and testing. Detuning of an antenna may occur if the physical environment around the antenna is changed. This can occur, for example, when large metal objects are located near the antenna or electronic devices or cables are placed in close proximity with the antenna. The severity of detuning is dependent upon the size of the metal object and can only be determined by measurement.Before tuning make sure that metal objects, electronic devices and cables are not closer that the recommended distances in any direction from the antenna.The purpose of the tuning procedure is to maintain an antenna at its correct operating point. Tuning the antenna means to trim it to its highest possible eld strength which corresponds to the highest voltage as measured by a voltmeter with an Antenna Tuning Probe.If in doubt, contact Magellan for further instructions for your specic application.5.5.1 equipment And softWAre required for AntennA tuning And testing1 x Antenna Tuning Probe with cable (Magellan Antenna Tuning Kit) 1 x RF Trimming Tool (Magellan Antenna Tuning Kit) 1 x Universal Digital Voltmeter (to measure DC voltages between 1 and 15 volts) Magellan ReaderManager software– V2.05 or better 1 x Tag (fully powered tag)Antenna Tuning Kit: Antenna Tuning Probe with a cable and RF Trimming Tool5.5.2 tuning instructions1. Connect the Antenna Tuning Probe terminals to the voltage and input terminals of the digital voltmeter.2. Set the voltmeter to measure a DC voltage range greater than 10 volts.•••••
34 63-70-076-DOC-1 September 2013User ManualMARS-24ATR3. Place the Antenna Tuning Probe in the center of the antenna.4. Using an RF trimming tool adjust the tuning capacitor on the antenna for maximum voltage as measured by the tuning probe.5.5.3 optimisAtion of AntennA performAnceIf maximum read distance is important for your application then the antennas have to be protected/shielded from interference using appropriate mounting material, and then tuned to maximum voltage.If maximum read distance is not an issue the antennas can still work eectively even if not tuned to maximum voltage, but the eect will be reduced read range.The 8.8 m cable will provide a range reduction of between 15% to 20 % in comparison to the 1.5 m standard cable (Refer Appendix 7.3 Maximum Read-Write Distance).Refer sectmon 4.2.7 “Antenna Matching, Tuning and Testing” for detailed procedures..
September 2013 63-70-076-DOC-1 35MARS-24ATRUser Manual6. WORKING WITH TAGSDo not stack Magellan ItemTags on top of each other or allow them to touch or overlap. Only Magellan StackTags can be stacked, overlapped or allowed to touch each other.Single-axis antennas are tag orientation sensitive. Refer to the Tag-to-Reader/Tag-to-Antenna section of this document.Reading and writing speeds depend on reader-tag communication speeds, the number of receiver channels, the amount of information to be read and/or written and the number of tags presented at a the same time. The number of tags and the amount of information to be read and especially written, slows down the read-write communication speed. Please consult Magellan regarding these issues for your specic application.Be aware that tags and readers can be incompatible with each other. Larger tags can work with all types of readers and antennas. Smaller tags require higher eld strengths and as a result they may not operate with some reader/antenna combinations or have to be closer to a reader antenna to operate. Refer to the Reader-Tag Compatibility section of this manual.Magellan StackTags delivered on a roll are always fully powered (ST normal power mode or 6000 mode). Fully or normal powered tags are ON all the time and reply to each reader command providing they are in the eld of the reader antenna.To reduce the risk of tag replies clashing and to increase anti-collision and stackability for some applications the tags can be recongured by end-users to a ¼ low power mode (ST ¼ normal power mode or 2000 mode). This means that tags in the ¼ low power mode are muted ¾ of the time and do not reply to the reader commands instantly.Tags can be recongured individually (one by one) or en masse (many at once). Before reconguring tags make sure the ReaderManager software has been installed and upgraded to the latest version, the reader is running and the reader is Connected to the ReaderManager software. 6.1 hoW to reconfigure tAgs individuAlly or en mAsse1. In the ReaderManager go to Tools -> System -> Console. Click with the right mouse button and tick Show Tag Replies.2. Then go to Reader Conguration and choose Cong_Normal_Powered_Tag or Cong_Quarter_Powered_Tag (for the ReaderManager version 2.12 or higher).3. Place a single tag or multiple tags into the reader antenna eld.4. Remove the tag(s) from the eld.5. Follow the step 3 to 4 for a new batch of tags. 6. Once completed go to Reader Conguration and click on Clear All.
36 63-70-076-DOC-1 September 2013User ManualMARS-24ATR6.2 hoW to check A tAg configurAtion modeThe tag conguration mode can be checked with the ReaderManager: 1. Go to Tools -> System -> Interrogate Command.2. In Reply select Normal and click Send.3. Then go to Tools -> System -> Table of Tag Messages to see the tag conguration in the Cong column. The messages of all the tags currently in the reader antenna eld can be seen. 2000 means that the tag has been recongured to ST ¼ normal power mode conguration. 6000 means that a tag is in ST normal power mode.6.3 hoW to check A tAg chip type (it or st)The tag chip type can be checked with the ReaderManager: 1. Go to Tools > System > Tag Memory Map2. Place a tag on the antenna. The tag ID# will appear below “Current tags”3. Left mouse click on the ID# 4. The chip type can be seen in the “Value” column of the System Memory in line “0”:Value for ItemTag chip is XXX0Value for StackTag chip is XXX1Note X means “do not care”
September 2013 63-70-076-DOC-1 37MARS-24ATRUser Manual6.4 tAg-to-AntennA orientAtionTags should always be presented face on to the external antenna surface (i.e. with the coils of the reader antenna and the tag parallel). This is the position for optimum coupling (power transfer) between the antenna and the tag, and hence gives maximum read range. Tags may still work at an angle depending upon the distance between the tag and the external antenna.
38 63-70-076-DOC-1 September 2013User ManualMARS-24ATR
September 2013 63-70-076-DOC-1 39MARS-24ATRUser Manual7. APPENDIX7.1 externAl AntennA typesExternal antennas have been designed to operate with Magellan’s MARS readers. The antenna operating volume is inside the antenna turns. Each antenna is connected to a reader via a supplied RCA cable. The RCA cable length: 1.5 m (standard cable), 8.8 m (on request). 7.2 reAder-tAg compAtibilityRefer to the Tag Comparison Chart on our website: www.magellan-technology.com/products/tags_and_chips.
40 63-70-076-DOC-1 September 2013User ManualMARS-24ATR7.3 specificAtionsELECTRICALOperating Frequency ISO/IEC Compliance Command Data Rate Reply Data Rate per ChannelNumber of PJM Reply ChannelsNumber of External AntennasNumber of AxesOperating RangeCompatible AntennasAntenna Cable LengthDedicated I/OI/O ConnectorPower SupplyDC Power Supply ConnectorMains Input Mains ConnectorPower ConsumptionPERFORMANCETag TypeIdentification rate at 100% accuracyIdentify & read 96 bits data at 100% accuracyIdentify, write & read back 96 bits data at 100% accuracyHOSTHost Interface Minimum Host Computer Requirement”SOFTWAREMinimum Firmware Reader ServerENVIRONMENTALOperation environmentTemperature rangeHumidityMECHANICALExternal Dimensions (L x W x H)Internal ApertureNet WeightNet VolumeShipping Dimensions (L x W x H)Shipping WeightShipping VolumeGENERALRead and write operationsNo manual calibration neededAutomatic tuningReaders can be placed in close proximity to one another13.56 MHz18000-3 Mode 2424 kbit/s106 kbit/s8up to 24Antennas available for 1, 2 or 3 dimensional operationTag type dependentDetails available on request1.5 m, 3 m (optional cable extender required), 8 m 1 supply +5V @ 200 mA max, 8 push-pull outputs + 3.3V logic, 8 inputs +5V logic with 1KΩ pull-up: see Digital I/O Application Note 063-70-050-DOC for further information20 way IDC Header with latches12VDC 2.5 mm DC centre pin positive110 - 240 VAC @ 50/60 HzIEC 320/C1436 WAntenna dependent refer Tag Reference Tableup to 600 tags/sup to 250 tags/sup to 50 tags/sUSB and Ethernet (Ethernet Cable must be CAT 5 and shielded)“Windows XP SP2, 500 MHz CPU, 128MB RAM”Version 3.42.8 Indoor use 0°C to +45°C10% to 80% (non-condensing)383 x 186 x 80 mmN/A3.7 kg including power supply0.0057 m³490 x 250 x 170 mm4.2 kg0.021 m³YesYes (some antennas)YesYes, however antennas need minimum separation depending on type
September 2013 63-70-076-DOC-1 41MARS-24ATRUser Manual7.4 regulAtion And stAndArdsRFID equipment is subject to national and international regulations.7.4.1 fcc rAdio frequency interference stAtement (usA)The FCC regards RFID equipment as low-power transmitting devices and, therefore, does not require users of RFID devices to obtain a license to operate them.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:Reorientation or relocation of receiving antennaIncrease the separation between the equipment and receiverConnect the equipment into an outlet on a circuit different from that to which the receiver is connectedConsult the dealer or an experienced radio/TV technician for helpAny changes or modications to the equipment that are not expressly approved by the party responsible for compliance could void the user’s authority granted under FCC Rules to operate this equipment. FCC ID: TVN-MARS-24ATR7.4.2 iso/iec 18000 – 3 mode 2 (Air interfAce At 13.56 mhz) compliAnceMagellan’s readers fully comply with the ISO/IEC 18000 Part 3 Mode 2 (Information technology – Radio frequency identication for item management. Part 3: Parameters for air interface communications at 13.56 MHz) published in August, 2004.7.4.3 humAn sAfetyCustomers using the MARS-24ATR readers and antennas are responsible for operating their sytem under implemented power levels and antenna congurations against relevant standards for human safety in electronic eld.••••
42 63-70-076-DOC-1 September 2013User ManualMARS-24ATR7.5 glossAry of terms And AbbreviAtionsAntenna A reader antenna that emits radio waves and receives reply signals from tags. The reader antenna can be internal where it is integrated into the reader or external where it is connected to the reader via a cable. Antenna axis The antenna port on the reader which the antenna is plugged into.Antenna tuning Trimming a reader antenna to its highest possible field strength which corresponds to the highest operating voltage.Create axis group Create an antenna group. This means combining antennas or antenna ports into one group that serves the same purpose or application.Configure axis group Configure group antenna behaviour. This means to set up all antennas in the group to the same behavioural parameters which will be the default parameters for this group.D/C Date Code (month/year): Date of device manufacturingDSB Digital Support Board: Embedded processor board running the embedded operating system (OS) and the ReaderServerHF High Frequency (13.56 MHz)GUI Graphical Use InterfaceIT ItemTag (chips, inlets and labels)ItemTags (IT tags) Magellan’s labels and inlets for item tagging (separated items) that work with Magellan’s family of reader-writersLAN Local Area NetworkLED Light Emitting DiodeMLC Machine Level Control (System Configuration Control): Reader version numberMRD Maximum Read-Write Distance
September 2013 63-70-076-DOC-1 43MARS-24ATRUser ManualNetwork Connections window In Windows XP open Start-> Control Panel-> Network Connections or open My Computer-> Other Places-> My Network Places-> View Network ConnectionsOEM label Original Equipment Manufacture label is located on the back of the equipment. It includes the Model Number, P/N, D/C, S/N and MLC.PJM Phase Jitter Modulation or PJM™ (with device) is a registered Trade Mark of Magellan Technology Pty Limited. PJM is an RFID communication technology developed and patented by Magellan Technology Pty Ltd and complies with ISO/IEC 18000-3 Mode 2. PJM technology products include a range of RFID chips, inlets, tags and readers. PJM ItemTag® Registered Trade Mark for Magellan’s ItemTag tagsPJM StackTag® Registered Trade Mark for Magellan’s StackTag tagsP/N Part NumberPower cycle the PC Close Windows, switch the PC off, remove the power plug and wait for 30 seconds before powering the PC back up again. For laptops this means removing the battery and waiting for 30 seconds. This ensures that the USB host controller chips on the motherboard have had a chance to be fully reset.Power cycle the reader Turn off the power or unplug the power cable (the power port on the reader). Open the Network Connections window in Windows. Wait for the reader network connection to be removed from the Network Connections window. Plug the reader back in and wait for the network connection to re-appear and become Connected in the Network Connections window. Connect to a reader via the ReaderManager’s Connection menu.Reader/s Magellan’s RFID reader-writer/sReaderManager Graphical user application for Windows/Linux operating systems which provides a platform for testing, demonstrations and application developmentReaderServer Embedded application that provides the standard Application Programmer Interface to serve end-user applications. This application runs on the reader.RFID Radio Frequency IDentificationRFID inlet A RFID device comprising a microchip and an antenna (etched copper or aluminium or possibly conductive inks) on a flexible substrate (PET plastic
44 63-70-076-DOC-1 September 2013User ManualMARS-24ATRfilm)RFID label RFID inlet often with adhesive backing (sticky label)RFID tag 1. generic name for RFID inlet and label; 2. RFID inlet or label inserted into a housing (glass, polycarbonate, polyamid, epoxy, ABS, etc.)RFID reader-writer Device for reading and writing to RFID tagsRMA Returned Materials Authorisation (Return Authorisation number)Setup axis Setup antenna. To setup an antenna means to match the antenna with its corresponding antenna port by choosing the antenna type from the list in the ReaderManager.S/N Serial NumberST StackTag (chips, inlets and labels)StackTags (ST tags) Magellan’s labels and inlets for item tagging (stacked, touched or overlapping items) that work with Magellan’s family of reader-writers7.6 troubleshooting7.6.1 ledsBlue LED is off Power cable not connectedEnsure the power cable is connected correctly to both the mains power and to the ReaderPower cable faulty Replace the cablePower adaptor faulty Replace the power adaptorReader faulty Send a service report using the Service Form
September 2013 63-70-076-DOC-1 45MARS-24ATRUser ManualAbsence of the flashing green LED during tag readingIncorrectly oriented tag/tagsEnsure tag/tags are oriented correctly to the reader antenna (see Tag-to-Reader/Tag-to-Antenna Orientation).Faulty tag/tags Replace tag/tags. Do not use tags with a black dot or black square marking (faulty tags).The Powering Field is offAntenna was not tunedEnsure the powering field is on. Go to Tools> System>Reader Setting. Tick the Powering Field box.Tune the antenna (refer to the Working-with-antennas section)Reader faulty Send a service report using the Service Form.Green LED flashes but I can not see any tag message in the ReaderManagerUSB or Ethernet connection is not functioningEnsure the communication cable is connected correctly.The reader is not ConnectedEnsure the reader is turned on and a communication cable is plugged in. The status bar in bottom right corner of the ReaderManager window has to show an indication Connected, the tag type and the IP address.The tag type is incompatible with the readerUse the appropriate tag type according to the chart in the Reader-Tag Compatibility section.A communication tool has not been chosenChoose Grid of tag sight counts or Table of Tag Messages from Tools->System menu to view tag replies.Red LED remains onReader faulty Send a service report using the Service Form7.6.2 AntennA instAllAtion And mAintenAnceAntenna test failedWrong tag. The tag used for the test is in a low power mode. Make sure you use a normal/fully powered tag for testing (refer to the Working-with-Tags section in the Reader User Manual). Perform the test again.Faulty tag Replace tag. Do not use a tag with a black dot or black square marking (faulty tag).Antenna is not on the list of available antenna types You have purchased new antenna type which is not in your version of the ReaderManagerDownload the latest version of the ReaderServer available from Magellan’s website. Then upgrade the ReaderServer on your reader using the ReaderManager.
46 63-70-076-DOC-1 September 2013User ManualMARS-24ATRAntenna does not work as good as before (reduced read range, etc.)The Antenna has been moved recently and was not tunedOnce you change the antenna position, moved the antenna or replaced the mounting material you should understand rst whether the antenna is aected by the mounting material, put a plastic spacer if aected and tuned the antenna again.Metallic object/s, electronic devices or cables are in the close vicinity of the antenna and affect the antenna performanceMove all metallic objects, electronic devices and cables away from the antenna or shield the antenna by a purpose built ferrite shield. Once you do so the antenna should perform as before. Measure the maximum voltage, compare with the voltage previously recorded and tuned the antenna if it’s required.7.6.3 connecting A reAderCan not nd and connect to the reader - reader is not shown on the Connection menu listThe reader was not in the operational mode when you connected a communication cable and/or opened the Connection menuPlug in the communication and power cables. Wait for about 1 minute after you apply power to the reader. The red LED must be permanently on and the green LEDs o. In the ReaderManager open the Connection menu. Find the reader you want to connect to on the list.
September 2013 63-70-076-DOC-1 47MARS-24ATRUser ManualPC does not recognise the reader at allThe USB port on the PC is brokenUse another USB port known to be working.USB port has temporarily failedPower cycle the PC. The reader is faulty Check the reader on two other PCs. If no PC shows any response at all to the USB cable being plugged in then it’s faulty. Send a service report on the Service Form.USB cable faulty Change the USB cable.PC recognises the reader, but claims that it is faulty in the Windows’ Device Manager and does not create a network connectionWindows has previously marked the reader as faulty and will not try to connect to it or load the reader driver. Usually caused by rapidly unplugging and plugging of the USB cable.Make sure that the USB cable is unplugged and the reader is turned o. Remove/Unistall the faulty device from the Device Manager, then plug the USB in, turn the reader on and wait for a network connection again. Alternatively connect a dierent reader to the PC as it will have a dierent serial number and Windows will not ag it as faulty.The reader is connected, and appears to be working correctly but the network connection drops out after a few secondsThe reader was replugged too quickly before Windows nished processing the previous network connectionWait at least 30 seconds before replugging any reader into the same PC or wait until the network connection disappearsUSB hub does not work properlyPower cycle the PC. Try a rear USB port on the PC to connect the USB cable. Avoid using an external USB hub.No network connection can be made to the reader but the Network Connections window shows that the reader is connected and all other network status information indicates that networking should be workingThe USB port on the PC has stopped working for an unknown reason. Use another USB port. If this fails, power cycle the PC.7.7 reporting A problemIf after following the checks and procedures outlined in the Troubleshooting section, you are still having a problem with a Magellan reader, you will need to send a report to Magellan. To make the diagnosis quicker and easier, please supply your problem report on a Service Form along with the following information:What kind of tags are you using and how many are you putting on the reader at one time?Have this reader and the tags you are using worked at any time in the past?••
48 63-70-076-DOC-1 September 2013User ManualMARS-24ATRHave you tried connecting to the reader with a different PC?Have you successfully installed the ReaderManager application?In the ReaderManager, select the Help/About ReaderManager menu item and record on the Service Form what version numbers are shown in the window that appears.In the ReaderManager, select the Help/System Report/Get System Information. Get a zip file and then email it to us (for the ReaderManager version V2.18 and higher).The information required in the Service Form about Model Number, S/N, P/N and D/C is located on the OEM label on the back of the equipment. 7.7.1 WArrAnty repAirsBefore shipping any reader a Return Authorisation number (RMA) must be obtained.End-users should contact the company from whom they purchased the reader for repair, replacement or refund in accordance with Magellan’s terms and conditions of sale.If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization number (RMA) before shipment.The copy of the Service Form with RMA must be enclosed in the original or equivalent packing with the RMA number clearly marked on the outside of the box. 7.7.2 non-WArrAnty repAirsIf a reader needs repairing after the one year warranty period expires, your support organization or Magellan if you purchased directly from Magellan will rst provide an estimate of repair charges. Then upon receiving approval from you the reader can be sent for repair. Refer to above Warranty Repairs information for return procedures.7.7.3 WArrAnty Magellan’s warranty and liability with respect to products and/or services is for a period of 12 months from date of delivery and is limited to the rectication of faulty workmanship and/or non-compliance by Magellan.Any liability with respect to components including purchased or free issued items and other materials used in the ••••
September 2013 63-70-076-DOC-1 49MARS-24ATRUser Manualmanufacture of products are covered by, and limited to, any warranty provided by the original manufacturer. 7.7.4 limitAtion of liAbilityMagellan’s warranty excludes consumables, and excludes products that have been improperly installed or maintained, modied or misused. Notication of claims must occur within the warranty period.End-users should contact the company from whom they purchase the products for replacement, repair or refund in accordance with Magellan’s terms and conditions of sale.If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization Number (RMA) before shipment.
50 63-70-076-DOC-1 September 2013User ManualMARS-24ATR
September 2013 63-70-076-DOC-1 51MARS-24ATRUser Manual7.7.5 service form (editAble pdf-file on your cd)ProductFrom OEM label on the back of the equipment:ModelP/ND/CS/NMLC (first number in order after black dots)Describe any hardware modifications made to the unit and modification date:Reason forDescribe problems (see Reporting a Problem):Return toIf purchased from Magellan:Magellan Technology Pty Limited65 Johnston St.AnnandaleNSW 2038AustraliaTel.: +61 2 9562 9800Fax: +61 2 9518 7620Email: info@magtech.com.auWebsite: www.magtech.com.auContactCompanyAddressCountrySales OrderPO NumberPurchase DateReturn Authorisation number (RMA)DateTechnical ContactTelephoneFaxEmailService FormAlways return a copy of thisform along with the product* End-users should contact the company from whom they purchased the Reader
52 63-70-076-DOC-1 September 2013User ManualMARS-24ATR7.8 contAct usMagellan Technology pTy liMiTed65 JohnsTon sT.annandalensW 2038ausTraliaTel.: +61 2 9562 9800Fax: +61 2 9518 7620eMail: inFo@Magellan-Technology.coMWebsiTe: WWW.Magellan-Technology.coM

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