Sato Vicinity STRP TUNNEL READERS: MSTRP-4040, MSTRP-5050, MSTRP-6464 User Manual
Sato Vicinity Pty Ltd TUNNEL READERS: MSTRP-4040, MSTRP-5050, MSTRP-6464 Users Manual
Users Manual
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 1577118 |
| Application ID | lXtCrzmS/Yj5vjUMCxRfsw== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 262.77kB (3284672 bits) |
| Date Submitted | 2011-11-08 00:00:00 |
| Date Available | 2011-11-08 00:00:00 |
| Creation Date | 2011-11-03 12:50:09 |
| Producing Software | Acrobat Distiller 6.0.1 (Windows) |
| Document Lastmod | 2011-11-03 14:42:59 |
| Document Title | Microsoft Word - T110542 APPENDIX G__MSTRP_ UserMan.doc |
| Document Creator | PScript5.dll Version 5.2.2 |
| Document Author: | EMC |
Page 1 of 42 EMC Technologies Pty Ltd ABN 82 057 105 549 Unit 3/87 Station Road Seven Hills NSW 2147 Australia Telephone +61 2 9624 2777 Facsimile +61 2 9838 4050 Email syd@emctech.com.au www.emctech.com.au APPENDIX G OF TEST REPORT T110542_F TEST SAMPLE USER MANUAL FCC ID: Manufacturer: Test Sample: Model Number: Serial Number: TVN-STRP Magellan Technology Pty Ltd Tunnel Reader/Writer MSTRP-4040, MSTRP-5050, MSTRP-6464 9000182 and 9000790 Date: 16th September 2011 Melbourne 176 Harrick Road Keilor Park, Vic 3042 Tel: +61 3 9365 1000 Fax: +61 3 9331 7455 Sydney Unit 3/87 Station Road Seven Hills NSW 2147 Tel: +61 2 9624 2777 Fax: +61 2 9838 4050 Auckland (NZ) 47 MacKelvie Street Grey Lynn Auckland Tel: +64 9 360 0862 Fax: +64 9 360 0861 User Manual MSTRP Tunnel Reader/Writer Document Number : 49-70-020-DOC Revision: 1.2 Last Changed : June 2011 Copyright © Magellan Technology 2010 All rights reserved MSTRP Tunnel Readers User Manual Revision History Version Date Person Reason Ver.1.0 11.2007 Bodo Ischebeck Ver 1.1 09.2010 Laura Scully General update and inclusion of MSTRP-6464 Ver 1.2 06.2011 Laura Scully Addition of EU and AUD declaration for all tunnels To our valued customers We constantly strive to improve the quality of all our products and documentation. We have spent time to ensure that this document is correct. However, we realise that we may have missed a few things. If you find any information that is missing or appears in error, please use the contact section at the end of this document to inform us. We appreciate your assistance to constantly improve this document. Attention please! The information herein is given to describe certain components and characteristics and is not to be considered in any way as warranted or guaranteed. We hereby disclaim any and all warranties, including but not limited to warranties of non-infringement, regarding circuits, descriptions and charts stated herein. No licenses to patents or other intellectual property of Magellan Technology are granted in connection with the sale of Magellan Technology’s products, expressly or by implication. If a failure of Magellan Technology products can reasonably be expected to cause the failure of a lifesupport device or system, or to affect the safety or effectiveness of that life-support device or system, then Magellan Technology’s products may only be used in such life-support devices or systems with the express prior written approval of Magellan Technology. Magellan Technology shall in no event be liable and disclaims any and all liability for any damage whatsoever caused by the information provided or donated herein to the recipient under any legal cause whatsoever for any damage including, but not limited to lost production, interrupted operations, lost profits, loss of information and data or loss of interest, except where mandated by statute Terms of delivery and rights to technical change are reserved. Unauthorised opening of equipment voids all rights to any claim on Magellan for repair or refurbishment. Magellan’s 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers Contents Revision History........................................................................................................................................................................................ 2 About this manual................................................................................................................................................................................... 5 Meaning of Alert Symbols and Signal Words.................................................................................................................................... Important Information........................................................................................................................................................................... 5 1. Introduction.......................................................................................................................................................................... 7 2. Before you begin................................................................................................................................................................... 8 2.1 Unpacking and Inspection...................................................................................................................................................... 8 2.2 Recommended System Requirements.............................................................................................................................10 3. Product Overview.................................................................................................................................................................. 2.1.1 2.1.2 2.1.3 Power Pack........................................................................................................................................................................................................8 Data Communication Cables......................................................................................................................................................................9 CD-ROM..............................................................................................................................................................................................................9 11 3.1 MSTRP-4040................................................................................................................................................................................11 3.2 MSTRP-5050................................................................................................................................................................................11 3.3 MSTRP-6464................................................................................................................................................................................11 4. Installation...........................................................................................................................................................................12 4.1 Quick Start Guide......................................................................................................................................................................12 4.2 Hardware Installation..............................................................................................................................................................13 4.3 ReaderManager Software Installation..............................................................................................................................17 4.4 Connecting to a Reader using ReaderManager............................................................................................................18 4.5 Communication Test................................................................................................................................................................25 5. Working with Tags............................................................................................................................................................26 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 4.3.1 4.3.2 4.4.1 4.4.2 4.4.3 21-Sep-10 Connecting the reader to a power supply.......................................................................................................................................... 14 Connecting a Reader to a Computer using USB............................................................................................................................... 14 Connecting a Reader to a Computer using Ethernet...................................................................................................................... 14 Connecting Multiple Readers to a local network............................................................................................................................. 16 LEDs.................................................................................................................................................................................................................. 16 Installation and Functionality Test........................................................................................................................................................ 17 Upgrading software.................................................................................................................................................................................... 18 Getting an IP address using Ethernet................................................................................................................................................... 20 Getting an IP address using USB............................................................................................................................................................ 21 Getting a Reader connected using the ReaderManager............................................................................................................... 23 49-70-020-DOC MSTRP Tunnel Readers User Manual 5.1 How to reconfigure tags individually or en masse.......................................................................................................26 5.2 How to check a tag configuration mode.........................................................................................................................27 5.3 How to check a Tag Chip Type (IT or ST)...........................................................................................................................27 5.4 Tag-to-Antenna Orientation.................................................................................................................................................27 6. Appendix...................................................................................................................................................................................29 6.1 Reader-Tag Compatibility......................................................................................................................................................29 6.2 Specifications.............................................................................................................................................................................29 6.3 Regulation and Standards.....................................................................................................................................................30 6.4 Glossary of Terms and Abbreviations................................................................................................................................34 6.5 Troubleshooting.......................................................................................................................................................................36 6.6 Reporting a Problem...............................................................................................................................................................38 6.7 Contact us...................................................................................................................................................................................41 49-70-020-DOC 6.3.1 FCC Radio Frequency Interference Statement (USA)...................................................................................................................... 30 6.3.2 CE Declaration of Conformity (European Union)............................................................................................................................. 31 6.3.3 ACMA Declaration of Conformity (Australia)............................................................................................................................................. 31 6.3.4 ISO/IEC 18000 – 3 Mode 2 (Air Interface at 13.56 MHz) Compliance........................................................................................ 31 6.3.5 Human Safety................................................................................................................................................................................................ 31 6.3.5 Declaration of Conformity (Australia) and (EU)................................................................................................................................. 32 6.5.1 6.5.2 6.6.1 6.6.2 6.6.3 6.4.4 6.6.5 LEDs.................................................................................................................................................................................................................. 36 Connecting a Reader.................................................................................................................................................................................. 37 Warranty Repairs.......................................................................................................................................................................................... 38 Non-Warranty Repairs................................................................................................................................................................................ 38 Warranty............................................................................................................................................................................................................... 3 Limitation of Liability.................................................................................................................................................................................. 39 Service Form (editable pdf-file on your cd)....................................................................................................................40 21-Sep-10 User Manual MSTRP Tunnel Readers About this manual Please read this document before using Magellan’s readers. This manual is designed for use by engineers experienced with Radio Frequency Identification (RFID) devices. Regulatory, safety and warranty notices that must be followed are given in chapter 6.3 and 6.6. Meaning of Alert Symbols and Signal Words Notes and Tips. Application Notes. Requires your attention. Indicates a potentially hazardous situation which, if not avoided, will result in minor or moderate injury, or may result in serious injury or death. Can cause significant property damage. Important Information Installation Environment • For indoor use only unless otherwise specified. • Install Magellan’s readers within the temperature and humidity range according to the product specification. For standard readers the temperature range is from +10°C to +45°C. The humidity range is from 10% to 80% (noncondensing humidity). The environment must not contain corrosive, flammable or explosive agents or be subject to rapid changes in temperature, to direct vibration or shock. Installation 21-Sep-10 • Magellan’s RFID reader-writers communicate with data carriers (RFID inlets, labels and tags) using the 13.56 MHz High Frequency (HF) band. Some industrial machines and electronic devices can generate unwanted noise which may degrade communication. Make sure that other equipment is properly installed, grounded and at a reasonable distance from the reader and/or reader antennas. • Wireless communication can be degraded by high-voltage and high-current lines and other sources of strong electric and magnetic fields. Installation in such locations should be avoided. 49-70-020-DOC MSTRP Tunnel Readers User Manual Magellan’s RFID reader-writers are to be professionally installed by authorised, qualified and service-trained installation personnel only. Maintenance All Magellan’s RFID readers-writers are low maintenance equipment. Except for externally accessible fuses there are no user-serviceable parts in any reader. There is no requirement to remove the cover of the reader. Removal of the reader cover by unauthorised personnel will void the product warranty. Do not attempt to clean internally. Periodic cleaning of external case parts with a damp cloth is advisable. Turn off the reader before cleaning. Do not use a solvent of any kind. Electrical Safety In order to avoid electric shock do not remove the reader cover or attempt to repair. The reader must be maintained by authorised, qualified and service-trained personnel only. Environmental For disposal readers should be treated as industrial waste. This symbol on the product or on its packaging indicates that this product shall not be treated as household waste. Instead it shall be handed over to an appropriate collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The recycling of materials will help to conserve natural resources. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the Magellan Technology regional sales office. 49-70-020-DOC 21-Sep-10 User Manual 1. MSTRP Tunnel Readers Introduction Thank you for your recent purchase of a Magellan RFID reader-writer. This User Manual will provide you with information to rapidly adopt Magellan’s PJM technology for your needs, to install the reader hardware and ReaderManager software and get the reader running. Refer to the 66V10 PJM Confidential Data Book (36-10-006-SPC) for the description of the PJM ItemTag® and PJM StackTag® products of Magellan Technolgoy. Refer to 66V101ST (045-80-000-DOC) Confidential Data Sheetfor the description of the PJMLight StackTag® products. Refer to the ReaderManager Guide (40-01-006-DOC) for a description of the various tools and advanced options available in the ReaderManager software. Programming is covered in the Application Programmer’s Guide (40-01-000-DOC). Refer to Appendix 6.3 of this manual for details of the Regulations and Standards to which this product complies. For details of Product Warranty refer to Appendix 6.6 of this manual. For a Glossary of Terms and Abbreviations used in this manual, refer to Appendix 6.4 Magellan reserves the right to change its product design, specifications and product range without notice. This document is subject to change without notice. This document is protected by copyright and is intended solely for use in conjunction with Magellan’s products. This document shall not be copied, reproduced or transmitted in any form or by any means without written permission from Magellan Technology Pty Limited. 21-Sep-10 49-70-020-DOC MSTRP Tunnel Readers 2. User Manual Before you begin 2.1 Unpacking and Inspection When you receive your system, inspect it for any obvious damage that may have occurred during shipment. If there is damage, notify the shipping carrier and the supplier of the equipment or Magellan if purchased directly from Magellan. Until you have checked the system, save the shipping carton and packaging materials in the event the unit has to be returned. The standard MSTRP-5050 and MSTRP-6464 package includes the following components: • Tunnel reader/writer • Quick Start Guide • CD-ROM 2.1.1 Power Pack The reader is connected to the mains socket via a 3-lead power cable. If a power cable is not included end-users should purchase a power cable suitable for the country in which the equipment is being used. Only power cables and adapters that are compliant with the regulations in the country of use may be connected to Magellan’s equipment. Refer to the 4.2.1 Connecting to a Power Supply section of this manual. 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 2.1.2 Data Communication Cables The reader can be connected to the network through a normal USB cable, Ethernet cable or cross over Ethernet cable. As shielded cables are generally required in order to comply with EMC emissions limits, the shielded cables recommended by Magellan Technology must be used. Unshielded cables may be used where explicitly allowed by the User Manual. Ethernet cable is not included with the supply. Magellan recommends CAT5 STP (shielded twisted pair) Ethernet cable. USB cable should not be longer than 3m. 2.1.3 CD-ROM The CD-ROM contains the following files: AdbeRdrxx_enu_full.exe Self-extracting installation kit for the Adobe Acrobat reader, which is required to read and print PDF files. 40-01-000-DOC Application Programmer Guide.pdf PDF document describing how to program all of Magellan’s Readers. 40-01-006-DOC ReaderManager Guide PDF document describing various tools and advanced options available in ReaderManager software. 49-70-020-DOC User Manual.pdf PDF version of this document. ReaderManager-Install.exe Self-extracting installation kit for the ReaderManager. 36-10-006-SPC 66V10 PJM Confidential Data Book PDF document describing PJM ItemTag® and StackTag® products 045-80-000-DOC 66V101ST PJM Light Confidential Data Book PDF document describing PJMLight StackTag® product Once you installed the ReaderManager software the User Manuals and Guides can be opened in Windows: Start -> (All) Programs -> Magellan Technology -> User Manuals 21-Sep-10 49-70-020-DOC MSTRP Tunnel Readers User Manual 2.2 Recommended System Requirements Recommended minimum host computer requirements: • Operating System: Windows XP SP2 • Memory: 128MB RAM • Hard Drive: 20 GB • CPU: Intel Celeron 500 • Interface: USB and Ethernet Power supply requirements: 10 • Mains input: 110 - 240 VAC @ 50/60 Hz • Input rating (MSTRP-5050 and MSTRP-6464): 12VDC@4A 49-70-020-DOC 21-Sep-10 User Manual 3. MSTRP Tunnel Readers Product Overview Magellan’s RFID readers are intended to read and write information to individual Magellan ItemTags and multiple Magellan StackTags. The communication protocol used by the reader is compliant with ISO/IEC 18000 - 3 Mode 2 (Air Interface at 13.56 MHz). 3.1 MSTRP-4040 • • • • • • • StackTag Tunnel reader-writer Internal aperture: 400 x 400 mm Fully shielded Three orthogonal internal antennas ( guaranteed orientation insensitive operation) Rotating field in x, y and z orientation 8 PJM reply channels Available with conveyor attatchments 3.2 MSTRP-5050 • • • • • • • StackTag Tunnel reader-writer Internal aperture: 500 x 500 mm Fully shielded Three orthogonal internal antennas (guaranteed orientation insensitive operation) Rotating field in x, y and z orientation 8 PJM reply channels Available with conveyor attatchments 3.3 MSTRP-6464 • • • • • • 21-Sep-10 StackTag Tunnel reader-writer Internal aperture: 640 x 640 mm Fully shielded Three orthogonal internal antennas (guaranteed orientation insensitive operation) Rotating field in x, y and z orientation 8 PJM reply channels 49-70-020-DOC 11 User Manual MSTRP Tunnel Readers 4. Installation 4.1 Quick Start Guide Quick Start Guide MSTRP-5050 (MLC5/6) HF RFID Readers/Writers PJM® Technology ISO/IEC 18000-3 Mode 2 1. Hardware Installation (4.2 User Manual) Connect a power cable to the reader 2. Software Installation (4.3 User Manual) Connect a communication cable (USB or Ethernet) to the reader and host PC or network hub/switch Install the ReaderManager software from the supplied CD-ROM 3. Connecting to a reader using the ReaderManager (4.4 User Manual) Open Start -> Settings -> Control Panel -> Network Connections in Windows Turn on the reader. Wait for automatic network connection to be established. Open the Connection menu in the ReaderManager. Find and click on the reader you want to connect to (if using an Ethernet crossover cable) 4. Tag Reading (4.5 User Manual) Open Tools -> System -> Grid of Tag Sight Counts in the ReaderManager. Place tag/s onto the antenna/s 12 The tag IDs and the number of times the tags were sighted will be displayed 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 4.2 Hardware Installation Power adapter & control USB and Ethernet interfaces LED panel Installation overview Power Switch Power port Power Installation LAN port USB device port USB host port 21-Sep-10 LAN and USB Interface 49-70-020-DOC 13 MSTRP Tunnel Readers User Manual 4.2.1 Connecting the reader to a power supply Connection to the power source is realized via a power cable. The power cable is not supplied with the reader and recommended to be purchased in the country of use. Refer to the Unpacking and Inspection section of this Manual. Step 1: Connect the reader to a host computer or a network hub/switch using an Ethernet cable. Use a crossover cable to connect the reader directly to the network interface port on the PC. Alternatively use a USB cable to connect the tunnel to a PC. Step 2: Turn on the PC or network hub/switch. Step 3: Connect the power cable to the main power socket and use the external power switch to turn on the reader 4.2.2 Connecting a Reader to a Computer using USB Connect the MSTRP-5050 /MSTRP-6464 reader to a host computer using the USB data communication cable by plugging the USB cable into the MSTRP-5050/MSTRP-6464 USB device port and the host computer USB port. Only one Magellan reader can be connected to the PC via USB at a time (limited by Windows). When the USB connection is used only a screened USB cable should be used. 4.2.3 Connecting a Reader to a Computer using Ethernet Connect the MSTRP-5050/MSTRP-6464 reader to a host computer using a cross over Ethernet cable. Plug the Ethernet communication cable into the MSTRP-5050/MSTRP-6464 Ethernet port and the network interface port on the PC. Always connect the Ethernet cable before power is applied to the reader. 14 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers Ethernet Installation 1 Ethernet Installation 2 Ethernet Installation 3 21-Sep-10 49-70-020-DOC 15 User Manual MSTRP Tunnel Readers 4.2.4 Connecting Multiple Readers to a local network Multiple readers can be connected to a local network using an Ethernet hub/switch. Plug the Ethernet communication cable into the MSTRP-5050/MSTRP-6464 Ethernet port and Ethernet hub/switch. Always connect the Ethernet cable before power is applied to the reader. 4.2.5 LEDs Axis LEDs Power LED Warning LED User controlled output LEDs Channel LEDs When power is applied to the MSTRP-5050/MSTRP-6464 reader the LEDs should operate as follows: 1. the green Axis, Power and Channel LEDs will come on immediately 2. then they will go off in about 1 minute . the green Axis and Power LEDs will come on again in 1-3 seconds and remain permanently lit indicating that the unit is in an operational mode; the green Channel LED will be off 16 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 4. once the unit is in an operational mode the green Channel LEDs will flash every time a tag is successfully read LEDs are controlled by the MSTRP-5050/MSTRP-6464 software The Warning LED shows a DSB malfunction and is always OFF. If the red light of the Warning LED is ON it means that the reader is faulty Before power is applied to the reader the Ethernet cable must have been connected to an operating PC or network hub/switch 4.3 ReaderManager Software Installation The ReaderManager application software allows tag data to be viewed and programmed. The ReaderManager can only connect to one reader at a time. The Connections menu allows the user to connect to other readers by disconnecting from the currently connected reader and then establishing a connection to a new reader. It is possible to run many ReaderManagers on the same computer at the same time. Simply double click on the ReaderManager icon to open up multiple instances of the ReaderManager. Refer to the ReaderManager Guide (40-01-006-DOC) for various tools and advanced options available in the ReaderManager. 4.3.1 Installation and Functionality Test Step 1: Insert the CD supplied with the reader into the CD-ROM. Step 2: Open Windows Explorer, double click on ReaderManager-Install. Step 3: Ensure all items in the Install dialog are ticked, and then click the Install button. If Python is not installed on your computer, the installation program will prompt you if you would like to install Python. Click the Yes button and accept all the default options during installation. When the ReaderManager and all the required libraries are installed the dialog box will be displayed. Ensure the dialog box shows Completed and no problems are reported. Step 4: 21-Sep-10 Click the Close button to continue. 49-70-020-DOC 17 MSTRP Tunnel Readers User Manual If the ReaderManager is already installed, double click ReaderManager-Upgrade. Follow steps 3 to 4 above. If Python and PyQt are already installed, the installation program will not re-install them. To force the installation program to re-install these libraries, click the relevant check boxes. Step 5: To start the ReaderManager double click the ReaderManager icon or select ReaderManager from the Programs Start menu. Step 6: Functionality test. Select Help>About ReaderManager from menu to see the version of the ReaderManager software and its status. 4.3.2 Upgrading software Magellan recommends to upgrade the ReaderManager software at least once a month and ReaderServer software on network based readers every 3-4 months. You are able to download the latest version of the ReaderManager operating software from Magellan’s website. Contact Magellan or its representatives to receive a user name and password. Refer to the ReaderManager Guide (Upgrading Reader Software) for more information about how to upgrade the ReaderServer from the ReaderManager File menu. 4.4 Connecting to a Reader using ReaderManager Magellan’s readers are complex and powerful network devices. As most network devices they should be handled by well trained network administrators. The tunnel provides an Ethernet and USB device interface to allow for user connection. Before you open the ReaderManager and connect to a reader using the ReaderManager you must obtain an Ethernet IP address if you are using a normal Ethernet cable or an Ethernet cross over cable or acquire a USB IP address if you are using the USB cable. 18 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers These are the networking rules: • USB will always choose a subnet different to Ethernet. • Both interfaces will try to obtain the 169.254.0.0 range, but Ethernet has priority. • 172.16.0.0/16 is USB’s fallover subnet if Ethernet has already taken it by either: DHCP, fixed, or link-local IP acquisition. To change the reader’s network settings: From the Tools menu in the ReaderManager select System then Configuration System. Click the Network Configuration tab. If the reader is to be assigned an IP address from a DHCP server click the Obtain an IP address automatically check box. To assign a static IP address, uncheck the check box and enter the IP address in the IP address text box. The box will turn red if the IP address is not valid. Care should be taken not to duplicate IP addresses on your network. If you are unsure what IP address to use consult your system administrator. Enter the network Subnet mask and Default gateway addresses in the text boxes provided. Click the Save button to save these changes to the reader, or click the Refresh button to restore the last saved values. Restart the reader for these changes to take effect. 21-Sep-10 49-70-020-DOC 19 MSTRP Tunnel Readers User Manual 4.4.1 Getting an IP address using Ethernet Here is a general guide to the way Reader network address assignment works: The Ethernet interface is either served an IP address via DHCP or is assigned a static IP address by the user. If the Reader is set to use a DHCP assigned address and no DHCP server is available it will automatically use a link local address of 169.254.0.0/16. The Reader must be powered up with the Ethernet connected to get a DHCP assigned IP address. By default, the Readers are set to Obtain an IP address automatically, which means they look for a DHCP server. If one isn’t present, for example when a crossover cable is used to connect to a single PC, the Reader will choose a Link Local address. A link local address (also known as Automatic Private IP Addressing - APIPA) is one chosen at random in the range 169.254.0.1 to 169.254.255.254 with a netmask of 255.255.0.0. Windows PCs and most other computers by default will use the same system, which allows an ad-hoc network of computers and Readers to automatically pick unique addresses. This can work for a crossover cable between a single Reader and a computer or a more complex setup involving multiple Readers and multiple PCs using a normal Ethernet cable and Ethernet hub/switch. This system is very good to use because it requires no expertise or intervention from users. The below process has been discussing automatic address negotiation only. In order to successfully connect a Reader via a crossover cable follow these steps: Step 1: In Windows, open the Start -> Settings -> Control Panel -> Network Connections window The PC’s Ethernet connection should be marked as disconnected Step 2: Plug in the cross over cable. Turn the reader on. The user should instantly see the state of Ethernet change to Looking For An Address. This process may take up to a minute. Step 3: Eventually it should go to the state Limited Or No Connectivity. In the desktop icon tray, the Ethernet will be marked with a yellow triangle. This means that Windows was looking for a DHCP server, but was unable to find one, so it used a Link Local address (169.254.X.X) instead. Even though it looks like an error, this is what we would expect to see. Step 4: Left click on the Ethernet connection and look in the Details box on the bottom of the left hand side panel of the Network Connections window. You should see the IP address in here. 20 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers If the address here is not 169.254 followed by 2 other numbers, then the user needs to check the following: 1. Right click on the Ethernet connection in the Network Connections window. 2. Select the Properties menu option. . In the properties window, look in the list of items for Internet Protocol (TCP/IP). 4. Double click on this item 5. In the Internet Properties window, click on the Alternate Configuration tab 6. Make sure that the Automatic private IP address radio button is the selected one. 7. If it is not, then select it and click OK. In some PCs this setting could be on a manual address, which would prevent Link Local addressing from functioning. Note that older versions of Reader OS software used a different system. It is important that all Readers are upgraded to 2.03 or above in order to use this functionality. Step 5: Go to the section 4.4.3 4.4.2 Getting an IP address using USB The USB interface uses TCP/IP networking over USB as the protocol. This allows you to connect to a reader as if it was a normal network. So all the usual services, such as telnet and FTP are available. Any device hardware when it’s first connected to a PC via USB requires a device driver. The device driver is provided by Microsoft (Windows XP SP2). No USB device drivers are available instantly. They have to be installed and require a certain amount of configuration. The driver must be installed on the PC before Windows can use the connection. The device driver requires a configuration file for the reader which is installed on the PC via the ReaderManager. When you install a new reader for the first time it can take from 1 to 5 minutes to create a network connection before the ReaderManager is able to recognize a new reader. Since every reader has a unique serial number, Windows treats it as a new device and you will have to install the device driver again for each new reader that you connect to the same PC. Since the device driver files are already on the reader, Windows can search for the driver automatically. In order to connect to a reader via USB for the first time follow the steps below: Step 1: 21-Sep-10 Open Network Connections in Windows (Windows XP SP2) to view the network connection process. 49-70-020-DOC 21 MSTRP Tunnel Readers User Manual You can verify that the reader is connected by looking at the Network Connections window. You can open this window from several places: Start -> Settings -> Control Panel -> Network Connections or My Computer -> Other Places -> My Network Places -> View Network Connections. Step 2: Make sure that the USB and power cables are plugged in. Turn on the reader. The Found New Hardware dialog box will be displayed. When a reader is connected to a host computer for the first time using a USB, there are a few steps to go through before the ReaderManager is able to identify the new reader: 1. In Found New Hardware Wizard tick Yes, this time only to search for software and press Next. 2. In What do you want wizard to do? tick Install the software automatically and press Next. . Wait while the wizard installs the Linux USB Ethernet/RNDIS Gadget device driver. Ignore other message and press Continue anyway. 4. Press Finish. Step 3: Wait until you see a new entry appears in the Network Connections list called “Linux USB Ethernet/ RNDIS Gadget”. This is the reader. If it says Acquiring IP address then you must wait until it says Connected. The reader’s network connection will say: 1. Local Area Connection X 2. Connected 3. Linux USB Ethernet/RNDIS Gadget Once it says Connected in the Network Connections window (Windows XP SP2) you can go to Step 4. If it says Disabled or Broken, then click right and select Repair or Enable to try and fix the connection. If this fails, disconnect the reader, reboot your PC and repeat from Step 1. The reader can disconnect in situations where it has been repeatedly plugged and unplugged before Windows has had a chance to properly and completely process the network connection. In this situation it is possible for the reader to appear on the network for about a minute before it is disconnected by the Windows networking system. The solution is: 1. Unplug the reader. 2. Wait for the reader’s network connection to be removed from the Network Connections window. Once the network connection has been removed: 1. Plug the reader back in. 2. Wait for the network connection to re-appear and become Connected. . Connect to the reader via the ReaderManager. 22 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers Another solution is to try another USB port as USB ports can fail on PCs. As with the previous case: 1. Unplug the reader. 2. Wait for the network connection to be removed. . Plug the reader into another USB port. Windows networking can take some time (a few minutes) to create the network connection if the reader has been rapidly plugged and unplugged. If the reader network device does not disappear within 5 minutes of being disconnected, reboot your PC as then there is a problem with Windows Networking or the USB port has locked up. You should NEVER power cycle a reader because you are having problems with your PC or with Windows. Power cycling can cause more problems with Windows and Windows networking. Most USB problems are usually caused by Windows networking delays and Windows networking problems. Frequent unplugging of the USB cable will create even more problems. Step 4: Go to the section 4.4.3. 4.4.3 Getting a Reader connected using the ReaderManager Step 1: Open the ReaderManager. ReaderManager will automatically detect all readers on the local network. When a reader is connected for the first time to a network using an Ethernet cable or a host computer using a USB cable, the reader is identified by its Model NameSerial Number (recommended to keep). Users can replace or add additional information to the Model Name-Serial Number such as a physical location or customer ID number. Subsequently when a user starts using the reader the new name will appear on the list of readers in the Connection menu. Tip: If you want to use the new name immediately, simply power cycle the reader to view the new name on the Connection menu list. To change a reader network name: From the Tools menu, select System then Configuration System. The window shown below will be displayed. 21-Sep-10 49-70-020-DOC 23 MSTRP Tunnel Readers User Manual Click the column on the right of Customer ID and enter the name you would like the Reader to be identified as. This is the name that will appear on the Connection menu. Click the Save button on the right to save your changes to the reader, or click the Refresh button to restore the previously saved name. Step 2: Click the Connection menu item to view readers found on the local network. The ReaderManager will use network broadcasts to look for active readers via USB and Ethernet. If you click on the Connection menu, you can see readers defined in there automatically. A list of readers will be displayed. The IP address and MAC address will be shown on the status bar as you move the mouse over each reader entry. Step 3: To connect to a reader, select the reader you would like to connect to from the Connection menu, then click the left mouse button. The status bar will change from a red to a green background to indicate that the ReaderManager was able to connect to a reader. The tag type and IP address are also shown on the status bar. To get more information how to setup static connections to readers please refer to the ReaderManager Guide (40-01006-DOC). 24 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 4.5 Communication Test Perform the tag reading test by selecting Tools -> System -> Grid of tags sight count. Check some default settings in Tools -> System-> Reader Settings: • Tag Type. Default is IFX_STACK. If you use ItemTags the default should be changed to IFX_ITEM. If you want to read both IT and ST tags the Tag Type should be IFX_STACK. • The Powering Field box should be ticked. Use one of the fully powered tags, place the tag on the reader antenna. The first square in the grid should turn from white to blue and display the tag’s ID number and the number of times the tag was sighted (should be one). An example of this is shown below. 21-Sep-10 49-70-020-DOC 25 MSTRP Tunnel Readers User Manual 5. Working with Tags Do not stack Magellan ItemTags on top of each other or allow them to touch or overlap. Only Magellan StackTags can be stacked, overlapped or allowed to touch each other. Single-axis antennas are tag orientation sensitive. Refer to the Tag-to-Antenna section of this document. Reading and writing speeds depend on reader-tag communication speeds, the number of receiver channels, the amount of information to be read and/or written and the number of tags presented at a the same time. The number of tags and the amount of information to be read and especially written, slows down the read-write communication speed. Please consult Magellan regarding these issues for your specific application. Be aware that tags and readers can be incompatible with each other. For example smaller tags require higher field strengths and as a result they may not operate with some reader/antenna combinations or have to be closer to a reader antenna to operate. Refer to the Reader-Tag Compatibility section of this manual. Magellan StackTags are configured to normal powered mode at manufacture. This mode is required for tag manufacture. To allow for stacking, tags must be configured to quarter power mode. This mode is essential for providing the correct conditions required to reliably identify stacked tags. This configuration can be done as part of the tag issuing process and if not done earlier in the delivery process must be done by the end-user. Tags can be reconfigured individually (one by one) or en masse (many at once). Before reconfiguring tags make sure the ReaderManager software has been installed and upgraded to the latest version, the reader is running and the reader is Connected to the ReaderManager software. 5.1 How to reconfigure tags individually or en masse 1. In the ReaderManager go to Tools -> System -> Console. Click with the right mouse button and tick Show Tag Replies. 2. For ReaderManager version 2.38 or higher go to Reader Configuration and choose Config_Normal_ Powered_Tag or Config_Quarter_Powered_Tag . Alternatively and for earlier ReaderManager versions copy the following in the lower Console window: Actions(Command(command=CommandNormalReply,readAddress=6,readLength=1,writeAddress=6, writeData=[0x3000,])) and then press enter. With write data=[0x3000,] tags will be configured to quarter power mode and with write data=[0x6000,] tags will be configured to normal powered mode. . Place a single tag or multiple tags into the reader antenna field. 4. Remove the tag(s) from the field. 5. Follow the step 3 to 4 for a new batch of tags. 6. Once completed go to Reader Configuration and click on Clear All. 26 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 5.2 How to check a tag configuration mode The tag configuration mode can be checked with the ReaderManager: • Go to Tools -> System -> Interrogate Command. • In Reply select Normal and click Send. • Then go to Tools -> System -> Table of Tag Messages to see the tag configuration in the Config column. The messages of all the tags currently in the reader antenna field can be seen. 2000 or 3000 means that the tag has been reconfigured to ST ¼ normal power mode configuration. 6000 means that a tag is in ST normal power mode. 5.3 How to check a Tag Chip Type (IT or ST) The tag chip type can be checked with the ReaderManager: 1. Go to Tools > System > Tag Memory Map 2. Place a tag on the antenna. The tag ID# will appear below “Current tags” . Left mouse click on the ID# 4. The chip type can be seen in the “Value” column of the System Memory in line “0”: Value for ItemTag chip is XXX0 Value for StackTag chip is XXX1 Note X means “do not care” 5.4 Tag-to-Antenna Orientation The MSTRP-5050 and MSTRP-6464 are three axis tunnel readers which generate a rotating field in x-, y- and z-orientation. Tags will operate in all orientations and positions inside the internal operating volume. With StackTags, multiple closely stacked tags can be presented in all orientations. The internal operating volume starts 20-cm inside from both ends of the reader tunnel. The smallest ST tags that can work with the reader are the 35 mm diameter and 26 x 56 mm (Refer to the Tag Reference Table on our website). 21-Sep-10 49-70-020-DOC 27 User Manual MSTRP Tunnel Readers Closely stacked items with high metal content will be identified reliably if the RFID tag is bent around the corner of the item. Thus the tags will not be completely covered by the metal and identification will not be blocked. RFID tag bent around the corner of the item 28 49-70-020-DOC 21-Sep-10 User Manual 6. MSTRP Tunnel Readers Appendix 6.1 Reader-Tag Compatibility Refer to the Tag Comparison Chart on our website www.magellan-technology.com/products/tags_and_chips 6.2 Specifications 21-Sep-10 • Read and write operations • No manual calibration needed • Automatic tuning • No user-serviceable parts • Fully shielded • ISO/IEC Compliance 18000-3 Mode 2 • Operating Frequency 13.56 MHz • Number of Axes: 3 • Number of PJM Reply Channels: 8 • Command Data Rate of 424 kbit/s • Reply Data Rate of 106 kbit/s per channel • Operation Range: Internal Volume • Tag Type: PJM StackTag®, PJM light StackTag® and PJM ItemTag® • Conveyor belt speed: Up to 5 m/s • Internal Aperture: • External Dimensions (L x W x H): MSTRP-5050 1010 x 610 x 710 mm / MSTRP-6464 1230 x 750 x 980 mm • Net Weight: MSTRP-5050 120 kg / MSTRP-6464 180kg • Net Volume: 0.90 m3 • Shipping Dimensions (L x W x H): MSTRP-5050 1220 x 1000 x 1030 mm / MSTRP-6464 1220 x 1000 x 1150 mm • Shipping Weight: 200 kg • Shipping Volume: 1.4m3 • Input rating: 12VDC @ 4A MSTRP-5050 500 x 500 mm / MSTRP-6464 640 x 640mm 49-70-020-DOC 29 MSTRP Tunnel Readers • Mains Input: 110 - 240 VAC @ 50/60 Hz • Power Consumption: 125 W • Operation environment: Indoor use • Temperature range: +10°C to +45°C • Humidity: 10% to 80% (non-condensing) • Recommended Minimum Host Computer Requirement: Windows XP SP2/ 500 MHz CPU/ 128MB RAM • Host Interface: USB and Ethernet User Manual • 6.3 Regulation and Standards RFID equipment is subject to national and international regulations. 6.3.1 FCC Radio Frequency Interference Statement (USA) The FCC regards RFID equipment as low-power transmitting devices and, therefore, does not require users of RFID devices to obtain a license to operate them. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorientation or relocation of receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help Any changes or modifications to the equipment that are not expressly approved by the party responsible for compliance could void the user’s authority granted under FCC Rules to operate this equipment. FCC ID: TVN-STRP 30 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 6.3.2 CE Declaration of Conformity (European Union) This equipment has been declared as compliant in accordance with R&TTE EU Council Directive 1999/5/EC and displays the CE mark accordingly. Products with CE marking comply with EMC Directive (89/336/EEC amended by 93/68/EEC) issued by the Commission of the European Community. This apparatus complies with ETSI EN 301 489-1 RF common mode immunity requirements on Ethernet Port with shielded CAT5 Ethernet Cable. Intended use of the equipment is as a desktop Reader to read and write information to multiple or individual tags. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 6.3.3 ACMA Declaration of Conformity (Australia) This product complies with the Australian Communications and Media Authority (ACMA) Radiocommunications regulations and carries the C-Tick mark accordingly. N15661 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 6.3.4 ISO/IEC 18000 – 3 Mode 2 (Air Interface at 13.56 MHz) Compliance Magellan’s readers fully comply with the ISO/IEC 18000 Part 3 Mode 2 (Information technology – Radio frequency identification for item management. Part 3: Parameters for air interface communications at 13.56 MHz) published in August, 2004. 6.3.5 Human Safety Customers using the MSTRP-5050 and MSTRP-6464 readers are responsible for operating their system under implemented power levels against relevant standards for human safety in electronic field. 21-Sep-10 49-70-020-DOC 31 User Manual MSTRP Tunnel Readers 6.3.5 Declaration of Conformity (Australia) and (EU) DOCUMENT 075-00-004-DOC REVISION 1.0 30 MAY 2011 DECLARATION OF CONFORMITY according to the Radiocommunications Act Supplier/Manufacturer’s Name: Magellan Technology Supplier’s Address: 65 Johnston Street Annandale NSW 2038 Telephone: Fax: ABN: 93 009 137 393 Product Name: RFID Terminal Product Model: MSTRP +61 2 9562 9800 +61 2 9518 7620 The following Standards have been applied: Standard AS/NZS CISPR 22 (2006) AS/NZS 4268 (2003) ARPANSA Radiation Protection Test Report T091129 T091129 Not Applicable Test Report issued by EMC Technologies EMC Technologies EMC Technologies Year in which C-Tick mark first affixed: 2009 Product Certification File: Document 075-00-002-DOC Regarding EMC-emissions Radio EMR Supplementary Information: The product complies with the standards listed above. As manufacturer, we declare under our sole responsibility that the equipment complies with the requirements for EMC, EMR, and radio transmission as required by the Radiocommunications Act. Graham Murdoch_ (Name of authorized officer) _____Chief Engineer___________ (Title of authorized officer) _____30 MAY 2011 ___ (Date of issue) -----------------------------------------(Signature of authorised officer) 32 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers DOCUMENT 075-00-003-DOC REVISION 1.0 30 MAY 2011 DECLARATION OF CONFORMITY according to the R&TTE Directive 1999/5/EC and EMF Directive 1999/519/EC Manufacturer’s Name: Magellan Technology Manufacturer’s Address: 65 Johnston Street Annandale NSW 2038 Telephone: Fax: +61 2 9562 9800 +61 2 9518 7620 Authorized Representative: Magellan Technology (Europe) Ltd Address: Units 7 and 8 Parker Court, Dyson Way Staffordshire Technology Park Beaconside Stafford ST18 0WP UK Telephone: Fax: +44 1785 218540 +44 1785 218541 Product name: RFID Terminal Product Model: MSTRP Purpose: Use of radio spectrum The product is in compliance with the essential requirements of Article 3 of the R&TTE Directive: - Health and safety requirements pursuant to Article 3(1)a Standard Test Report Test Report issued by EN 60950-1 (2006) T091207_S EMC Technologies EN 50364 (2001) T091129_M Magellan Technologies Regarding Safety EMF - Protection requirements concerning EMC Article 3(1)b Standard Test Report Test Report issued by EN 301 489-1 (v1.8.1) T091129 EMC Technologies EN 301 489-3 (v1.4.1) T091129 EMC Technologies EN 61000-3-2 (2005) T091129 EMC Technologies EN 61000-3-3 (2001) T091129 EMC Technologies Regarding EMC EMC Harmonics Flicker - Measures for the efficient use of the RF Spectrum Article 3(2) Standard Test Report Test Report issued by EN 300 330-1 (v1.3.1) T091129 EMC Technologies EN 300 330-2 (v1.3.1) T091129 EMC Technologies Regarding EMC EMC Year in which CE mark first affixed: 2009 Product Certification File: Document 075-00-002-DOC As manufacturer, we declare under our sole responsibility that the equipment follows the provisions of the Directives stated above. ___Graham Murdoch______ (Name of authorized officer) -------------------------------------(Signature of authorised officer) 21-Sep-10 Chief Engineer______ (Title of authorized officer) _30 MAY 2011_ (Date of issue) 49-70-020-DOC __Australia__ (Place) 33 MSTRP Tunnel Readers User Manual 6.4 Glossary of Terms and Abbreviations 34 Antenna A reader antenna that emits radio waves and receives reply signals from tags. The reader antenna can be internal which is integrated into the reader and external which is connected to the reader via a cable. D/C Date Code (month/year) DSB Digital Support Board HF High Frequency (13.56 MHz) GUI Graphical Use Interface IT ItemTag (chips, inlets and labels) ItemTag (IT tags) Magellan’s labels and inlets for item tagging (separated items) that work with Magellan’s family of reader-writers LAN Local Area Network LED Light Emitting Diode MLC Machine Level Control (System Configuration Control) Network Connections window In Windows XP open Start-> Control Panel-> Network Connections or open My Computer-> Other Places-> My Network Places-> View Network Connections OEM label Original Equipment Manufacture label is located on the back of the equipment. It includes the Model Number, P/N, D/C, S/N and MLC. PJM Phase Jitter Modulation or PJM™ is a registered Trade Mark of Magellan Technology Pty Limited. PJM is a RFID communication technology developed and patented by Magellan Technology Pty Ltd and complies with ISO/IEC 18000-3 Mode 2. PJM technology products include a range of RFID chips, inlets, tags and readers. PJM ItemTag® Registered Trade Mark for Magellan’s ItemTag tags PJM StackTag® Registered Trade Mark for Magellan’s StackTag tags 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers P/N Part Number Power cycle the PC Close Windows, switch the PC off, remove the power plug and wait for 30 seconds before powering the PC back up again. For laptops this means removing the battery and waiting for 30 seconds. This ensures that the USB host controller chips on the motherboard have had a chance to be fully reset. Power cycle the Reader Turn off the power or unplug the power cable from the mains socket. Open the Network Connections window in Windows. Wait for the reader network connection to be removed from the Network Connections window. Plug the reader back in and wait for the network connection to re-appear and become Connected in the Network Connections window. Connect to a reader via the ReaderManager’s Connection menu. Reader/s Magellan’s RFID reader-writer/s ReaderManager Graphical user application for Windows/Linux which provides a platform for testing, demonstrations and application development ReaderServer Embedded application that provides the standard Application Programmer Interface to serve end-user applications. This application runs on the Reader. RFID Radio Frequency IDentification RFID inlet A RFID device comprising a microchip and an antenna (etched copper or alu- minium or possibly conductive inks) on a flexible substrate (PET plastic film) RFID label RFID inlet with adhesive backing (sticky label) RFID tag 1. generic name for RFID inlet and label; 2. RFID inlet or label inserted into a housing (glass, polycarbonate, polyamid, epoxy, ABS, etc.) RFID reader-writer Device for reading and writing to RFID tags RMA Return Authorisation number S/N Serial Number ST StackTag (chips, inlets and labels) StackTag (ST tags) Magellan’s labels and inlets for item tagging (stacked, touched or overlapping items) that work with Magellan’s family of reader-writers 21-Sep-10 49-70-020-DOC 35 MSTRP Tunnel Readers User Manual 6.5 Troubleshooting 6.5.1 LEDs Red Warning LED is on Reader faulty Send a service report on the Service Form Power LED is off Power cable not connected Ensure the power cable is connected correctly to both the mains power and to the reader Power cable faulty Replace the cable Power adaptor faulty Replace the power adaptor Reader faulty Send a service report on the Service Form The tags are too close to the entrances of the reader where they can not be read as the reader antennas are located deeper inside. Move the tags deeper inside of the Reader internal operating volume. The 20-cm zone inside each of the tunnel entrances does not have any antennas to read tags. Faulty tag/tags Replace tag/tags. Do not use tags with a black dot or black square marking (faulty tags). The Powering Field is off Ensure the powering field is on. Go to Tools> System>Reader Setting. Tick the Powering Field box. Wrong tag types Ensure correct tags are used (see Reader-Tag Compatibility section of this document) USB and Ethernet connection is not functioning. Ensure the communication cable is plugged in or replace if faulty. The reader is not Connected Ensure the reader is turned on and a communication cable is plugged in. In the ReaderManager open the Connection menu. Find the reader you want to connect to on the list. The status bar in bottom right corner of the ReaderManager window has to show an indication Connected, the tag type and the IP address. The tag type is incompatible with the reader Use the appropriate tag type according to the chart in the Reader-Tag Compatibility section. A communication tool has not been chosen Choose Grid of tag sight counts or Table of Tag Messages from Tools->System menu to view tag replies. Absence of the flashing green light of the channel LEDs during tag reading Green channel LED flash but I can not see any tag message in the ReaderManager 36 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 6.5.2 Connecting a Reader Can not find and connect to the reader - reader is not shown on the Connection menu list The reader was not in the operational mode when you connected a communication cable and/or opened the Connection menu Plug in the communication and power cables. Wait for about 1 minute after you apply power to the reader. The green Axis LED must be permanently lit and the green Channel LEDs off. Open the Connection menu in the ReaderManager. Find the reader you want to connect to on the list. PC does not recognise the reader at all The USB port on the PC is broken Use another USB port known to be working. USB port has temporarily failed Power cycle the PC. The reader is faulty Check the reader on two other PCs. If no PC shows any response at all to the USB cable being plugged in then it’s faulty. Send a service report using the Service Form. USB cable faulty Change the USB cable. PC recognises the reader, but claims that it is faulty in the Windows’ Device Manager and does not create a network connection Windows has previously marked the reader as faulty and will not try to connect to it or load the reader driver. Usually caused by rapidly unplugging and plugging of the USB cable. Make sure that the USB cable is unplugged and the reader is turned off. Remove/Uninstall the faulty device from the Device Manager, then plug the USB in, turn the reader on and wait for a network connection again. Alternatively connect a different reader to the PC as it will have a different serial number and Windows will not flag it as faulty. The reader is connected, and appears to be working correctly but the network connection drops out after a few seconds The reader was replugged too quickly before Windows finished processing the previous network connection Wait at least 30 seconds before replugging any reader into the same PC or wait until the network connection disappears USB hub does not work properly Power cycle the PC. Try a rear USB port on the PC to connect the USB cable. Avoid using an external USB hub. No network connection can be made to the reader but the Network Connections window shows that the reader is connected and all other network status information indicates that networking should be working The USB port on the PC has stopped working for an unknown reason. Use another USB port. If this fails, power cycle the PC. 21-Sep-10 49-70-020-DOC 37 MSTRP Tunnel Readers User Manual 6.6 Reporting a Problem If after following the checks and procedures outlined in the Troubleshooting section, you are still having a problem with a Magellan reader, you will need to send a report to Magellan. To make the diagnosis quicker and easier, please supply your problem report on a Service Form along with the following information: • What kind of tags are you using and how many are you putting inside the Reader at one time? • Have this Reader and the tags you are using worked at any time in the past? • Have you tried connecting to the Reader with a different PC? • Have you successfully installed the ReaderManager application? • In the ReaderManager, select the Help/About ReaderManager menu item and record on the Service Form what version numbers are shown in the window that appears. • In the ReaderManager, select the Help>System Report>Get System Information (for the ReaderManager version V2.18 and higher). Zip the file and then email it to us. The information required in the Service Form about Model Number, S/N, P/N and D/C is located on the OEM label on the back of the equipment. 6.6.1 Warranty Repairs Before shipping any reader a Return Authorisation number (RMA) must be obtained. End-users should contact the company from whom they purchased the reader for repair, replacement or refund in accordance with Magellan’s terms and conditions of sale. If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization number (RMA) before shipment. The copy of the Service Form with RMA must be enclosed in the original or equivalent packing with the RMA number clearly marked on the outside of the box. 6.6.2 Non-Warranty Repairs If a reader needs repairing after the one year warranty period expires, your support organization or Magellan if you purchased directly from Magellan will first provide an estimate of repair charges. Then upon receiving approval from you the reader can be sent for repair. Refer to above Warranty Repairs information for return procedures. 38 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 6.6.3 Warranty Magellan’s warranty and liability with respect to products and/or services is for a period of 12 months from date of delivery and is limited to the rectification of faulty workmanship and/or non-compliance by Magellan. Any liability with respect to components including purchased or free issued items and other materials used in the manufacture of products are covered by, and limited to, any warranty provided by the original manufacturer. 6.4.4 Limitation of Liability Magellan’s warranty excludes products that have been improperly installed or maintained, modified or misused. Notification of claims must occur within the warranty period. End-users should contact the company from whom they purchase the products for replacement, repair or refund in accordance with Magellan’s terms and conditions of sale. If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization Number (RMA) before shipment. 21-Sep-10 49-70-020-DOC 39 MSTRP Tunnel Readers User Manual 6.6.5 Service Form (editable pdf-file on your cd) Contact Service Form Always return a copy of this form along with the product Company Return Authorisation number (RMA) Address Date Country Technical Contact Sales Order Telephone PO Number Fax Purchase Date Email From OEM label on the back of the equipment: Model P/N D/C Product S/N MLC (first number in order after black dots) Describe any hardware modifications made to the unit and modification date: Reason for Describe problems (see Reporting a Problem): Return to If purchased from Magellan: Magellan Technology Pty Limited 65 Johnston St. Annandale NSW 2038 Australia Tel.: +61 2 9562 9800 Fax: +61 2 9518 7620 Email: info@magtech.com.au Website: www.magtech.com.au * End-users should contact the company from whom they purchased the Reader 40 49-70-020-DOC 21-Sep-10 User Manual MSTRP Tunnel Readers 6.7 Contact us Magellan Technology pty limited 65 Johnston St. Annandale NSW 2038 Australia Tel.: +61 2 9562 9800 Fax: +61 2 9518 7620 Email: info@magellan-technology.com Website: www.magellan-technology.com Magellan Technology (Europe) Ltd Drummond Road Aston Fields Industrial Estate Stafford ST163HJ UK Tel.: +44 1785 21 85 40 Fax: +44 1785 21 85 41 Email: info@magellan-rfid.com 21-Sep-10 49-70-020-DOC 41
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.5 Linearized : Yes Encryption : Standard V2.3 (128-bit) User Access : Print, Extract, Print high-res Page Count : 42 XMP Toolkit : XMP toolkit 2.9.1-14, framework 1.6 About : uuid:50b4f820-4086-42f4-828a-760da15c9f8f Producer : Acrobat Distiller 6.0.1 (Windows) Create Date : 2011:11:03 12:50:09+11:00 Creator Tool : PScript5.dll Version 5.2.2 Modify Date : 2011:11:03 14:42:59+11:00 Metadata Date : 2011:11:03 14:42:59+11:00 Document ID : uuid:0db92732-ae36-40ba-bf20-545bcf9c533d Format : application/pdf Title : Microsoft Word - T110542 APPENDIX G__MSTRP_ UserMan.doc Creator : EMC Author : EMCEXIF Metadata provided by EXIF.tools