Savant Systems CRU0600 Consumer Electronics User Manual rev 1
Savant Systems LLC Consumer Electronics rev 1
User Manual_rev.1.pdf
IMPORTANT PRODUCT INFORMATION
1
CONTENTS
Important Safety Information 1
Federal Communication Commission Interference Statement 3
Industry Canada Statement 5
New Product Limited Warranty 8
Savant Return Authorization Policy and Procedure 12
Customer Support Back Page
Warning
– Risk of Electric Shock. Install in accordance with all regional, national, and
local electrical codes.
– Risk of Serious Injury, Death, or Property Damage or Loss. Install and use
properly—as described in this and other products documents – to avoid
danger of injury, death, or property damage or loss.
– Risk of Serious Injury, Death, or Property Damage or Loss. If you are unsure
about any part of these instructions, consult Customer Service or a qualified
dealer.
– Risk of Overheating. To reduce the risk of overheating and possible damage
to other equipment, install and use properly as described in this and other
product documents.
– For the Savant Lamp Control: Prior to changing a light bulb or performing
any other maintenance to the light fixture, turn o the lamp controller via the
Savant App or unplug the lamp itself from the Savant Lamp Control.
Caution
– This product generates heat during normal operation
– Charging your device: Please use only the Savant power adapter and USB
charging cable packed with and intended for use with your Savant product.
Other power adapters and accessories may damage your device. Do not use
a power adapter and cable intended for other models of Savant products.
Do not use a power adapter or cable that has frayed or otherwise been
damaged.
IMPORTANT SAFETY INFORMATION
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Your Savant product is an electronic/electrical device. Follow the same basic
safety procedures and cautions you would follow with any electrical device.
– Your Savant device, USB cables, and adapters are not waterproof. To avoid
risk of electric shock, overheating, melting, burns or other injury or damage,
keep the device and all accessories away from water and other liquids.
Do not use the cable if either end of the cable gets wet or is exposed to
liquid spray or excessive moisture. Do not expose your Savant device, cables,
and power adapter to food or any liquids, or to wet or damp conditions.
– Use or modification of this product in a manner not expressly approved by
Savant voids your warranty. Further. Savant is not liable for any damage
incurred with the misuse of this product. See “Limited Warranty”
Cleaning
– To clean the outside of your Savant product, please use a dry, soft, lint-free
or micro-fiber cloth to wipe any dust o from the surface of your device.
Do not use any spray or liquid cleaners, or any aerosol sprays, solvents, or
abrasives, which may damage the device.
– For the Savant Remote only: To clean the touchscreen of your Savant
Remote, first power o the remote and then use a dry, soft, lint-free or micro-
fiber cloth to wipe clean the display. Avoid using any spray or liquid cleaners
on the screen.
!
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the interference by one of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT SAFETY INFORMATION Continued FEDERAL COMMUNICATION COMMISSION
INTERFERENCE STATEMENT
54
FCC Caution Any changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate
this equipment.
This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
Radiation Exposure Statement This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between the
radiator & your body.
- This device complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
- this device may not cause interference, and
- this device must accept any interference, including interference that may
cause undesired operation of the device.
- Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes:
- l’appareil ne doit pas produire de brouillage, et
- l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
- This Class B digital apparatus complies with Canadian ICES-003.
- Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
- This device complies with RSS-310 of Industry Canada. Operation is subject
to the condition that this device does not cause harmful interference.
- Cet appareil est conforme à la norme RSS-310 d’Industrie Canada.
L’opération est soumise à la condition que cet appareil ne provoque aucune
interférence nuisible.
Radiation Exposure Statement This equipment complies with IC radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between
the radiator & your body.
FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT Continued INDUSTRY CANADA STATEMENT
76
and that these radars could cause interference and/or damage to LE-LAN
devices.
Avertissement Le guide d’utilisation des dispositifs pour réseaux locaux
doit inclure des instructions précises sur les restrictions susmentionnées,
notamment:
- les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux;
- le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5
250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;
- le gain maximal d’antenne permis (pour les dispositifs utilisant la bande
5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour
l’exploitation point à point et non point à point, selon le cas.
- De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de
radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,
qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz
et que ces radars pourraient causer du brouillage et/ou des dommages aux
dispositifs LAN-EL.
INDUSTRY CANADA STATEMENT Continued
Déclaration d’exposition aux radiations Cet équipement est conforme aux
limites d’exposition aux rayonnements IC établies pour un environnementnon
contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
- This device and its antenna(s) must not be co-located or operating in
conjunction with any other antenna or transmitter, except tested built-in
radios. The County Code Selection feature is disabled for products marketed
in the US/Canada.
- Cet appareil et son antenne ne doivent pas être situés ou fonctionner en
conjonction avec une autre antenne ou un autre émetteur, exception faites
des radios intégrées qui ont été testées. La fonction de sélection de l’indicatif
du pays est désactivée pour les produits commercialisés aux États-Unis et au
Canada.
Caution
- the device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems;
- the maximum antenna gain permitted for devices in the bands 5250-5350
MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
- the maximum antenna gain permitted for devices in the band 5725-5825
MHz shall comply with the e.i.r.p. limits specified for point-to-point and non
point-to-point operation as appropriate.
- Users should also be advised that high-power radars are allocated as primary
users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz
98
NEW PRODUCT LIMITED WARRANTY
Scope
This document contains terms and conditions of use by the end user/
purchaser and the limited warranty obligation of Savant Systems, LLC
(“Savant”) for hardware products (“Product”) purchased through an
authorized Agent of Savant (“Agent”) or directly from Savant. Separate
software licensing and support agreements are available from your Savant
Authorized Agent. The installation and use of the Products, including any
and all Savant components indicate that the end user/purchaser agrees to
be bound by these terms. All Savant Products are sold with a basic limited
warranty.
Hardware Product Limited Warranty
Purchases made on or after February 1, 2015 are covered by the following
warranty information:
- Savant products have a two (2) year warranty.
- Items purchased as part of a Clearance Program have a 90-day warranty.
NOTE: Warranty excludes misuse, abuse, accidental damage, modifications,
improper wiring, improper repair, incorrect repair, and operation outside
specified operating temperatures and humidity.
Conditions of warranty service are as follows:
- Warranty claims must be made to Savant or a Savant Authorized Agent.
- Upon receiving a written notice of warranty claim that the specified Product
does not meet the warranty set forth in this Agreement, Savant will issue to
the Agent a Return Material Authorization (“RMA”) number.
- Covered Hardware is tracked by serial number and must be shipped
(prepaid) to Savant’s repair facility. Original packaging must be utilized to
prevent damage. Repaired material shall be shipped by Savant to the Agent,
EXW (Ex Works) SAVANT. Savant’s standard time to repair and ship RMA
Products is thirty (30) days from receipt at Savant’s repair facility. Upon
receipt of the RMA Product, Savant shall inspect and test it. If Savant, in its
reasonable judgment, determines that the Product is defective, Savant shall,
if possible, repair the hardware. At Savant’s option, it may choose to replace
the covered Product with an equivalent (new or factory refurbished) Product.
If the Product is replaced, the returned Product material will become the
property of Savant. All factory-repaired Products shall be tested before
returning to the Agent.
- The New Product Limited Warranty commences upon the date of shipment
from Savant.
- Repaired or replaced Product will be warranted for the remainder of the
Products’ original Warranty Period, or ninety (90) days, whichever is longer.
- Separate “no trouble found” charges may apply for Product returned under
the warranty for repair that is determined to be in good working order. Costs
are limited to shipping, handling, testing, and administrative expenses.
Warranty Exclusions
- This warranty does not cover the cost of Product installation, removal, or
reinstallation.
- This warranty shall be the sole and exclusive remedy to the original
purchaser. In no event shall Savant be liable for incidental or consequential
damages of any kind.
1110
NEW PRODUCT LIMITED WARRANTY Continued
- This warranty does not cover any Product that has had the serial number
in any way tampered with, removed, or altered.
- Savant reserves the right to reject any RMA Product that fails to meet any
and all the limitations of the Basic Limited Warranty defined herein.
- The warranty does not include Savant Authorized Agent Services. This
includes the following:
- Savant’s assistance in diagnostic eorts
- Access to Savant’s technical support websites, databases, or tools
- Product integration testing
- On-site assistance
- Product documentation updates
- Expendable items, including, without limitation, fuses, light bulbs, motor
brushes, or similar consumables
- All Products must be returned in original packaging. Products returned
and damaged due to mispackagingwill be considered out-of-warranty.
Installation kit charges may be applied, if not returned withthe defective
Product.
Terms And Conditions Of Limited Warranty
The warranties set forth in this document are exclusive and are granted in lieu
of all other express and implied warranties (whether written, oral, statutory or
otherwise), including but not limited to any implied warranty of merchantability,
fitness for a particular purpose or non-infringement. Agents sole and exclusive
remedy and savant’s sole obligation hereunder, shall be to repair, replace, credit,
or refund as set forth above. In no event shall savant, its directors, ocers,
employees, agents, or aliates, be liable for any costs or damages arising
directly or indirectly from agent’s or end user’s use of any product including
any indirect, incidental, special, exemplary, multiple, punitive, or consequential
damages, including lost profits, whether based on contract, tort (including
negligence), strict liability, or other legal theory, even if savant, or any of its
directors, ocers, employees, agents, or aliates have been advised of the
possibility of such damages. In any event, savant’s cumulative liability for any
and all claims relating to the use of any product shall not exceed the total
amount of the purchase price or license fees paid to savant for such product.
In no event shall savant, its directors, ocers, employees, agents or aliates,
be liable for any costs or damages caused by reason of any occurrence or
contingency beyond its reasonable control, including but not limited to, acts
of god, earthquake, labor disputes and strikes, riots, war, novelty of product
manufacture, and governmental requirements.
1312
Step Two: Obtain a Return Material Authorization (RMA) Number
When the Savant Systems technician issues an RMA number, the product(s)
may be returned to Savant Systems. Savant Systems only accepts requests
for RMA numbers from Authorized Agents.
Advanced Replacement of Product When a product is to be returned
and a new product sent out prior to the original product being received, a
valid RMA number for the original product is required. Additionally, a new
Purchase Order (PO) number must be assigned by the Authorized Agent for
the advance replacement product. The new PO number secures the advance
replacement product until the original product is returned.
Step Three: Return Product(s) to Savant Systems
Authorized returns shipments should be returned to Savant Systems with the
following:
- Authorized returns must be shipped freight prepaid and insured with the
RMA number clearly written on the outside of the shipping carton. Cartons
without clearly identified RMA numbers may be refused at the return facility.
- Original or equivalent packaging must be used to prevent damage.
Ship To:
Savant Systems, LLC
Attention: RMA Department
45 Perseverance Way
Hyannis, MA 02601
SAVANT RETURN AUTHORIZATION POLICY AND PROCEDURE
Return Policy Savant System product(s) may only be returned for
replacement, credit, exchange, or evaluation with prior authorization
from Savant Systems. To obtain authorization, contact the Savant System
Technical Assistance Center (TAC). If applicable, this must be done while the
Authorized Agent is on-site and the equipment is connected and configured
in the manner in which it is expected to operate. To contact TAC, see below.
Return Procedure
Step One: Create A Ticket on the Dealer Portal
When Savant Systems products are considered to be installed correctly, yet
are non-operational, contact the Savant System TAC for troubleshooting. To
contact TAC, follow the steps below:
1. Access the Savant Website: savant.com
2. Click LOGIN
3. Enter Email and Password. and click LOG IN
4. The Support Center Web page opens
5. Select Support Request box
6. The Submit a Ticket window opens
7. Complete the information and click Finish
Note: A valid serial number is necessary for each product.
If TAC is unable to correct the issue and the item needs to be returned for
replacement, credit, exchange, orevaluation, the Savant Systems technician
will obtain a Return Material Authorization (RMA) number.
1514
Replacement products are invoiced at new product purchased price.
Invoice is credited if the original item is returned within 15 days, less out-of-
warranty repair costs or charges associated with missing Installation Kit parts.
If original product is not received, terms are assessed against the invoice 15
days after issued.
PRODUCT PERIOD RATE
New / Unopened Boxes 0 - 45 Days
46 - 90 Days
91 - 180 Days
Over 180 Days
10% Handling Fee
25% Restocking Fee
50% Restocking Fee
No Credit
Opened Boxes /
3rd Party Products
3 years 10% Handling Fee
60% Restocking Fee
No Credit
Clearance / Last Time Buy No Return No Credit
Shipping Policy
- Savant Systems pays shipping charges for in-warranty advanced
replacements, best method at Savant’s discretion.
- If expedited shipping (any service faster than 3-day standard priority) is
requested, all charges are the responsibility of the Authorized Agent and will
be assessed on the invoice against the provided Purchase Order.
- Authorized Agent pays shipping charges for out-of-warranty advanced
replacements.
Product(s) Repair Policy Savant products requiring in-warranty or out-of-
warranty repair are typically replaced with a comparable new or refurbished
product at the discretion of Savant Systems.
Return Product for Credit Policy Savant Systems accepts returned products
at the restocking rates below. Installation Kits must be returned intact or will
be invoiced in addition to the restocking fees.
Custom, demo, refurbished, or discontinued (Last Time Buy/Clearance)
products may not be returned.
SAVANT RETURN AUTHORIZATION POLICY AND PROCEDURE Continued
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Savant Systems, LLC. 45 Perseverance Way, Hyannis, MA 02601
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respective owners. Product images are simulated and may change without notice. All
lifestyle photography is copyright protected and intended for stylistic reference only.
Savant Systems, LLC reserves the right to change product specifications without
notice. Printed in China. Version # 8.0.A Part #: 123-456-7890
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