Scotsman B230P Labor Rate Book W Table2015.vp

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COMMERCIAL LABOR INFORMATION AND RATES
EFFECTIVE: May 15, 2015
Supersedes Rates Dated: November 15, 2013
Table of Contents
General Information:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 1

Refrigerant Allowance Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 2

Refrigerant Allowance Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 3

Instructions For Filing A Warranty Labor Claim . . . . . . . . . . . . . . . . . . . .

Page 4

Warranty Rate Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5
Model Definitions
Undercounter
includes AFE424, CU50, CU0515, CU0415, CU0715, CU0920, CU1526, CU2026, CU3030, NU130
Ice Dispensers and Ice Storage Bins
includes HD22, HD30, HID312, HID525, HID540, ID150, ID200, ID250, MDT2C, MDT3F, MDT4F,
MDT5N, MDT6N, B222, B230, B322, B330, B530, B842, B948, BH1100, BH1300, BH1600
Modular - Air or Water Cooled
includes C0322, C0522, C0330, C0530, C0630, C0722, C0830, C1030, C1448, C1848 and C2148W,
F0522, F0822, F1222, F1522, FME2404, N0422, N0622, N0922, N1322, NME1854
Modular - Remote
includes C0522R, C0530R, C0630R, C0830R, C1030R, C1448R, C1848R, C2148R and C2648R,
F0822R, F1222R, FM2402RL, FME2404R, N0622R, N0922R, N1322R, NME1854R, ERC111,
ERC302, ERC311, ERC611, PRC241, PR2C240
Eclipse or Remote Low Side
F0822L, F1222L, F1522L, N0622L, N0922L and N1322L, CP1086, CP1316, CP2086, ECC0800,
ECC1200; ECC1410. ECC1800, EH130, EH222, EH330, EH430, C0600CP, C0800CP, C1200CP,
C1800CP and C2000CP, MAR1400 and MAR2000
Warranty Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
Warranty Freight Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7

17-1978-01

Commercial Labor
General Information:
Per the Manufacturer’s Limited Warranty Statement, packaged with every unit, the Customer cannot be
billed for any excess labor related to warranty repairs. However, the Servicer may bill the Customer for
charges that are specifically excluded from Warranty Coverage such as:
1. Correcting improper installation of unit or components such as Bin Thermostats, Drains, Water lines,
etc.
2. Any mileage and travel time.
3. Overtime or other premium charges (if the Customer requested the service work be performed
during Overtime Hours and was informed that they would be responsible for the Overtime portion of the
labor).
4. Cleaning the machine.
5. Recommended start up adjustments of ice thickness sensors, cube size thermostats, bin
thermostats, float valves, etc.
6. Additional labor charges resulting from the inaccessibility of the product.
To avoid misunderstandings, any Non-Warranty Charges billed to the Customer should be completely and
accurately itemized on the service invoice and include an adequate explanation.

Claims:
Typical causes for a claim to be adjusted, delayed or denied:
1. Incomplete or inaccurate warranty claims.
2. Warranty claims which are not received at the factory within 45 days after the service date.
3. Charges which are greater than the Rate Book allowance.
Note: Per the Manufacturer’s Limited Warranty Statement, Scotsman reserves the right to pay no more
than the average commercial hourly rates established by the local distributor.

Rates:
The Rates include typical time for Diagnosis and Repair by a qualified Service Technician who is trained
and/or has experience on Scotsman products and has an adequate stock of service parts on the
service vehicle.
If special or unusual circumstances existed on a service call, the Servicer should inform the local
Scotsman Distributor. The Distributor will then contact the Scotsman Service Department for a
recommendation.
Note: The verbal recommendations provided by the personnel at Scotsman Technical Assistance do NOT
mean that an authorization has been given for any special coverage. That type of authorization must be
provided in writing by the Scotsman Service Department.
Rates and Prices are subject to change without notice.

In Warranty Refrigeration Service:
Refrigeration service rates include time for replacement of the dryer. Do not list extra time. The rates also
include recovery time.
Equipment Charge: Scotsman will pay the rates listed in the Rate Book for refrigeration system service,
plus an equipment charge (includes recovery machine, torch, pump, oil, flux, minor fittings, solder,
brazing rod or similar fees) of $35.00. CU50, CU0415, CU0715, CU0920 and NU130 refrigeration service
may add $10.00 to misc. for adding access valves.
To claim the Equipment charge, add part number 14-0352-01 to the claim form and list the $35 in the
ServiceBench screen for Recovery / Recycle.
The recovery method must be listed on any service invoice claiming refrigeration service; if it is not listed,
the claim will not be eligible for warranty. Adding a partial charge will not be accepted for warranty, (the
refrigerant leak MUST be found & repaired).
November 2013, Page 1

Commercial Labor
Refrigerant Allowance Table.
To Claim: List the part number and quantity on the Warranty Claim Form
Model

Refrig. type Part Number

Quantity.
Allowance oz.

Model

Refrig.type

Part
Number

AFE424A

R-134a

14-0357-20

15

C2148W

Quantity.
Allowance oz.
R-404A 14-0356-20
69

AFE424W

R-134a

14-0357-20

10

C2148R

R-404A 14-0356-20

320

R-404A 17-0356-20

240

C0322A

R-404A

14-0356-20

14

C2648R

C0322W

R-404A

14-0356-20

11

CU0515GA

R-134a 14-0357-20

10

C0330A

R-404A

14-0356-20

14

CU1526A

R-404A 14-0356-20

12

C0330W

R-404A

14-0356-20

11

CU0415

R-134a 14-0357-20

8

C0522A

R-404A

14-0356-20

17

CU0715

R-134a 14-0357-20

8

C0522W

R-404A

14-0356-20

14

CU0920

R-134a 14-0357-20

8

C0522R

R-404A

14-0356-20

160

CU1526W

R-404A 14-0356-20

9

C0530A

R-404A

14-0356-20

22

CU2026A

R-404A 14-0356-20

15

CU2026W

R-404A 14-0356-20

9

CU3030A

R-404A 14-0356-20

12

CU3030W

R-404A 14-0356-20

12

CU50

R-134a 14-0357-20

8

C0530W

R-404A

14-0356-20

11

C0530R

R-404A

14-0356-20

160

C0630A

R-404A

14-0356-20

36

C0630W

R-404A

14-0356-20

14

C0630R

R-404A

14-0356-20

160

C0722A

R-404A

14-0356-20

17

C0830A

R-404A

14-0356-20

46

C0830W

R-404A

14-0356-20

34

C0830R

R-404A

14-0356-20

208

C0600CP

R-404A

14-0356-20

232

C0800CP

R-404A

14-0356-20

232

C1030A

R-404A

14-0356-20

48

C1030W

R-404A

14-0356-20

38

C1030R

R-404A

14-0356-20

C1200CP

R-404A

14-0356-20

208
272

C1410CP

R-404A

14-0356-20

272

C1448A

R-404A

14-0356-20

62

C1448W

R-404A

14-0356-20

56

C1448R

R-404A

14-0356-20

256

C1848A

R-404A

14-0356-20

62

C1848W

R-404A

14-0356-20

63

C2000CP

R-404A

14-0356-20

288

C1800CP

R-404A

14-0356-20

288

C1848R

R-404A

14-0356-20

320

Refrigerant Prices:
R-404A @ .78 per ounce. R-134a $ .65 per ounce. Prices subject to change.
November 2013, Page 2

Commercial Labor
Refrigerant Allowance Table.
To Claim: List the part number and quantity in a ServiceBench Claim
Model

Refrig

Part
Quantity.
Number
Allowance - oz.
HID312A R-134a 14-0357-20
12

CP886 R-404A 14-0356-20

232

HID525A R-404A 14-0356-20

12
11

CP1086 R-404A 14-0356-20

Model

Refrig.

Part
Quantity. Allowance
Number
- oz.
CP686 R-404A 14-0356-20
232
272

HID525W R-404A 14-0356-20

CP1316 R-404A 14-0356-20

288

HID540A R-404A 14-0356-20

CP2086 R-404A 14-0356-20

336

HID540W R-404A 14-0356-20

12
11

ECC0800 R-404A 14-0356-20

192

MDT6A R-404A 14-0356-20

32

ECC1200 R-404A 14-0356-20

224

MDT6W R-404A 14-0356-20

22

ECC1410 R-404A 14-0356-20

224

N0422A R-404A 14-0356-20

14

ECC1800 R-404A 14-0356-20

232

N0422W R-404A 14-0356-20

11

F0522A R-404A 14-0356-20

14

N0622A R-404A 14-0356-20

14

F0522W R-404A 14-0356-20

11

N0622W R-404A 14-0356-20

11

F0822A R-404A 14-0356-20

14

N0622R R-404A 14-0356-20

192

F0822W R-404A 14-0356-20

11

F0822R R-404A 14-0356-20

192

F1222A R-404A 14-0356-20

single phase 18

N0922A R-404A 14-0356-20 single phase 18
N0922A R-404A 14-0356-20 three phase 20
N0922W R-404A 14-0356-20 single phase 20

F1222A R-404A 14-0356-20

three phase 20

N0922W R-404A 14-0356-20

three phase 22

single phase 20

N0922R R-404A 14-0356-20

192

three phase 22

N1322A R-404A 14-0356-20

34

192

N1322W R-404A 14-0356-20

18

34

N1322R R-404A 14-0356-20

192

NME1854A R-404A 14-0356-20

30

F1222W R-404A 14-0356-20
F1222W R-404A 14-0356-20
F1222R R-404A 14-0356-20
F1522A R-404A 14-0356-20
F1522W R-404A 14-0356-20
MDT2 R-134a 14-0357-20

18
13 NME1854W R-404A 14-0356-20

24

MDT3 R-134a 14-0357-20

12

NME1854R R-404A 14-0356-20

208

MDT4 R-134a 14-0357-20

14

NU130 R-134a 14-0357-20

4.5

MDT5A R-404A 14-0356-20

24

MDT5W R-404A 14-0356-20

18

May 2015, Page 3

Commercial Labor
Instructions For Filing A Warranty Labor Claim
Service Agent:
1. Determine warranty status of the unit. Note: Warranty coverage varies depending upon model and
date of start up.
2. Service the product according to warranty status.
3. Record warranty information (model, serial, customer site, etc).
4. Immediately return parts, tags and a completely itemized service invoice to the distributor. Claims
can be rejected for lateness.
With regard to warranty:
ALL Scotsman units serviced in warranty MUST use approved Scotsman parts. Any unit found to have
been serviced in warranty with substitute parts will have the warranty credit canceled and a debit for that
claim will be issued to that Distributor. Any Distributor found to not have been purchasing Scotsman parts
of the type claimed in warranty will have those warranty claims canceled, and debits issued for those
claims.

Distributor:
1. Screen all claims for complete and accurate information in compliance with warranty limitations.
Note: Warranty coverage varies depending upon model and date of start up. See Warranty
Description at the end of the Rate Book.
2. File on line using ServiceBench, using the Rate Book to determine the hours allowed. Use the
Refrigerant Allowance Table to determine the Refrigerant Allowance. Claim form MUST be filled out in
English.
Note: Only one unit may be listed on each claim.
3. All claims must be received at the factory within 45 days after unit repair. Late claims will be
rejected.
4. Any request to submit a claim which does not comply completely with all requirements should be
directed to a Scotsman Service Department representative in writing.

Factory:
1. All claims will be processed as rapidly as possible.
2. Claims which are incomplete, inaccurate or do not comply with requirements and limitations will be
rejected and returned to the distributor with an explanation.
3. Acceptable claims will be reviewed for compliance with Rate Book instructions and limitations.
4. Appropriate credit will be issued to the distributor account for all accepted claims.
5. The distributor will receive a copy of each credit memo noting the Warranty Claim Form number.
6. Some customers will be contacted to verify satisfactory warranty and service coverage.

Distributor:
1. Follow up on each claim, after receiving credit to insure that the customer and service agent have
received appropriate warranty coverage.
2. Review any rejected claims to determine if cause of rejection can be corrected to make the claim
eligible to be resubmitted.
3. Do not resubmit any claims that the Factory has returned as ineligible for warranty, see item 4 under
“Distributor” above.

November 2013, Page 4

Commercial Labor
Modular
Remote
cooled

Component

Under
counter

Air or
Water
cooled

Access valve replacement
Accumulator / suction line
Auger with bearings and water seal
Auger drive motor only
Bearing with breaker
Belt (MAR)
Bypass valve
Compressor
Compressor starting components only
Condenser – air, water or remote coil
Contactor
Control panel / membrane pad
Controller
CPR/OPR/EPR
Curtain or Curtain Switch
Dispense drive motor
Dispense sensor
Dispenser vane/agitator/ice sweep
Door only or door repair
Drain repair / replacement
Evaporator with all related parts*
Fan motor and / or blade
Float valve or reservoir
Gear reducer, replace or rebuild*
Harvest assist
Headmaster / Low ambient control valve
Hinge only or with door, set of 2 hinges
Hot gas valve / vapor valve
Ice thickness sensor / cube size control
Ice level sensor /control / Bin thermostat
Ice sweep or chute
Inlet water solenoid valve
Liquid line valve
Pressure control switch
Purge or dump valve
Receiver / liquid outlet valve
Refrigerant leak
Shaft Seal Kit (MAR)
Switch, any mechanical type
Thermistor

3.5
4.0
3.5
1.5
2.5
4.5
1.5
4.0
2.0
1.5
2.0
1.5
1.5
1.5
5.0
2.0
2.0
2.5
1.5
1.5
3.5
1.5
2.0
1.5
2.0
3.0
2.0
3.5
1.5
2.0

3.5
4.0
3.5
1.5
2.0
4.5
1.5
3.5
1.5
1.5
1.5
4.0
2.0
1.5
2.5
1.5
-

4.5
5.0
3.5
1.5
2.0
5.5
1.5
4.0
1.5
1.5
5.5
1.5
5.0
2.0
1.5
2.5
1.5
4.5

Eclipse
or
Remote
Low Side
4.5
5.0
3.5
1.5
2.0
1.5
5.0
5.5
1.5
4.0
1.5
1.5
5.5
1.5
6.0
2.0
1.5
2.5
2.5
5.0

4.0
1.5
1.5
1.5
1.5
4.5
1.5
3.5
1.5
1.5

5.0
1.5
1.5
1.5
1.5
4.0
5.0
1.5
5.0
4.0
1.5
1.5

6.0
1.5
1.5
1.5
1.5
5.0
5.0
1.5
5.0
4.5
5.0
1.5
1.5

November 2013, Page 5

Dispenser
or Bin
3.5
3.5
1.5
2.0
4.0
1.5
3.0
1.5
1.5
1.5
1.5
1.5
1.5
1.5
2.0
4.0
1.5
1.5
2.5
2.0
1.5
1.5
1.5
3.0
3.0
1.5
1.5

Commercial Labor
Component

Under
counter

Air or
Water
cooled

Time delay relay
Transformer
TXV / Expansion valve
Water distributor or spray platform
Water leak
Water level sensor
Water pump – spray or drain
Water regulating valve
Water seal with / without bearing

1.5
1.5
4.0
1.5
1.5
1.5
2.0
3.5
3.5

1.5
4.5
1.5
1.5
1.5
1.5
3.0
3.5

Modular
Remote
cooled
1.5
5.0
1.5
1.5
1.5
1.5
3.5

Eclipse
or
Remote
Low Side
1.5
6.0
1.5
1.5
1.5
1.5
3.5

Dispenser
or Bin
1.5
1.5
3.5
1.5
1.5
3.0
3.5

Notes:
Electrical components:
Maximum 3 hours for multiple replacements on one service call.
Refrigeration
Multiple Refrigeration Service: Up to the highest rate for the component changed, plus 1 hour more for
each additional refrigeration component.
Flaker/Nugget Mechanical:
* Evaporator and Gear Reducer Combination Replacement: Add 1 hour to evaporator rate for the gear
reducer.

November 2013, Page 6

Commercial Labor
Warranty Description
Commercial Warranty Summary:
See Individual Warranty Statements for details.

·

Cubers (Prodigy cubers, B222, B322, B330, B530, B842, B948 bins, HD22, HD30
dispensers have 3 years labor, 3 years parts, plus Prodigy evaporators are covered for 5
years parts and labor and their condensers and compressors have 5 years parts.

·

ICS, BH1100, BH1300 and BH1600 have 5 years parts and labor.

·

ID dispensers have 1 year labor and 2 years parts.

·

CU50 has 1 year parts and labor plus 5 years parts only on the compressor.

·

NU130 had 2 years parts and labor.

·

CU0415, CU0715 and CU0920 have 3 years parts and labor.

·

Meridian dispensers, HID312, HID525, HID540 have three years parts, three years labor
and 5 years on the compressor and condenser (parts).

·

Prodigy Flakers, HID312, HID525, HID540, N0422, N0622, N0922, N1322, F0522, F0822,
F1222 and F1522 have three years parts, three years labor and 5 years on the
compressor (parts).

·

MAR industrial flakers had three years parts and labor plus 10 years parts on the
evaporator drum and refrigerant seal kit

·

All other products (small flakers and MDT dispensers) have two years parts, two years
labor and 5 years on the compressor (parts).

Warranty Freight Policy
·

Distributors and Ice-Care agents refer to the current Warranty Policy Bulletin.

·

Freight for warranty parts shipped to Scotsman will only be covered if Scotsman made the
request for the return. The name of the person requesting the return must be supplied to
get credit. No other freight is covered.

May 2015, Page 7



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