Secure Care 1356-2 Door Management Radio (RFID and UWB) User Manual

Secure Care Products Inc Door Management Radio (RFID and UWB)

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1356 2 User Manual

User Manual

Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 1 User Guide RTLS Security Tag A204409XX 39 Chenell Drive Concord, NH USA 03301-8501 Phone: (800) 451-7917 / (603) 223-0745 Fax: (603) 227-0200 http://www.securecare.com © 2016 Secure Care Products®, LLC CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE FOR THE LATEST UPDATED MANUALS PLEASE VISIT AND LOG INTO THE DISTRIBUTOR PORTAL AT WWW.SECURECARE.COM Please contact your Distributor / Installer for service … Tel.: ___________________________

Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 2 TABLE OF CONTENTS TABLE OF FIGURES 3 SECTION 1 IMPORTANT NOTICES 4 SECTION 2 POLICIES AND PROCEDURES 8 Transmitter Policy 8 Operation and Maintenance 8 Transmitter Application and Replacement 8 Hygiene and Skin Care 8 Renewals 8 Transmitter Warranty 9 Ordering New or Replacement Transmitters or Straps 9 Daily Transmitter Testing 10 SECTION 3 TRANSMITTER INSTRUCTIONS 10 Cleaning the Transmitter 10 Using the Transmitter 10 Adding a Tag to ENvisionIT 11 SECTION 6 TROUBLESHOOTING FLOWCHART 13 SECTION 7 SAMPLE LETTER FOR RESIDENTS FAMILIES 14 SECTION 9 GENERAL PRODUCT WARRANTY STATEMENT 15 SECTION 10 COMPLIANCE STATEMENTS 20 SECTION 11 DAILY TAG TEST LOG 21

Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 3 TABLE OF FIGURES FIGURE 1 - EXAMPLE OF A TRANSMITTER ID ................................................................................................. 10 FIGURE 2 - TAG STRAP ........................................................................................................................................... 11 FIGURE 3 - SELECTING THE TAG LIST ............................................................................................................... 11 FIGURE 4 - NEW TAG SCREEN .............................................................................................................................. 12

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 5 OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF THE HARDWARE WITH SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE OF DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR DESIGNING, MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE HARDWARE AND/OR ITS USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS EXCLUSIVELY WITH THE HARDWARE MANUFACTURER AND/OR VENDOR, AND ANY CLAIMS, COSTS, DAMAGES OR LIABILITIES ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE HARDWARE MANUFACTURER AND/OR VENDOR. 3. Several Factors Outside the Secure Care System Can Affect its Performance Secure Care’s software, parts and products are designed for operation in a wireless system. However the range, performance, and predictability of any wireless system, including Secure Care’s, is dependent on several factors, including, but not limited to, the following: building structure; environmental extremes (e.g., temperature, earth tremors, air pollution, etc.); the proximity of other wireless devices; the presence of variable speed products; sources of Radio Frequency Interference (RFI); physical orientation and positioning of the equipment; and sources of Electro Static Discharge (ESD). Secure Care is not responsible for the effect of these types of factors on operation of its software, parts and products and disclaims all responsibility for any claim relative thereto. 4. The Secure Care System Must be Properly Installed Secure Care’s system must be installed, set-up, tested, supported, operated, maintained, repaired and used only in accordance with all manuals and instructions (including the user, installation, technical and other manuals) issued by Secure Care (the “Product Manuals”). It is your responsibility to assure that any person who might be installing, setting-up, testing, supporting, maintaining or repairing the Secure Care system knows the contents of and has access to the Product Manuals and has successfully completed Secure Care technical training. It is also your responsibility to assure that any person who might be operating or using this Product knows the contents of and has access to the Product Manuals and has successfully completed Secure Care in-service training. Secure Care cannot be responsible for performance problems caused by a failure to follow prescribed and appropriate procedures for installation, set-up, testing, support, operation, maintenance, repair and use. All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory default” settings. These “factory default” settings may not comply with building and life safety codes or other applicable laws and regulations in the location where they are installed or operated. Secure Care strongly recommends, therefore, that the settings on all Secure Care software, parts and products be checked and, if necessary, reset to comply with local building and life safety codes and other applicable laws and regulations at the time of any installation, set-up, testing, support, maintenance or repair. 5. Performance of the Secure Care System Software Depends on Proper Maintenance Secure Care’s system is driven by software. However, the performance and reliability of any software-driven system depends on adequately maintaining the recommended minimum configuration of computing platform, operating systems and applications programs and on regularly performing industry-standard and application-specific backup processes. If recommended minimum configurations of computing platform, operating systems, and applications programs are not adequately maintained, or if appropriate backups are not regularly performed, the software may not drive the system as intended. Secure Care is not responsible for operational problems caused by a failure to perform these maintenance and backup procedures and disclaims all responsibility for any claim relative thereto. 6. Only a Qualified Service Technician Should Work on a Secure Care System

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 6 Secure Care does not authorize, and strongly recommends against, any installation or field replacement of software, parts or products by untrained contractors or facility staff. Such work can be hazardous, can render the system ineffective and will void any Secure Care warranty or liability that might otherwise relate to the system. Before any software, parts or products which have been designed and manufactured by Secure Care can be safely installed, set-up, tested, supported, maintained or repaired, technical training in accordance with standards established by Secure Care is required. Regardless of how Secure Care’s software, parts or products are obtained, they should not be installed, set-up, tested, supported, maintained or repaired by any person who has not satisfactorily completed that technical training (a “qualified service technician”.) When Secure Care’s software, parts or products are sold separately from installation services, it is assumed that only a qualified service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that software, part or products. 7. Only a Authorized Distributor or Installer can Install a Secure Care System Secure Care Products LLC, requires all installations, upgrades or servicing of an existing installation of any and all SCP products or systems to be performed by factory certified Distributors and/or Installers with signed distributor or installer agreements. Customers that gain technical service certifications and maintain their certifications over time are allowed to install replacement hardware and service previous installations conducted by certified distributors for the facilities they own and operate only for the products they are certified to and for the sole purpose of maintenance and repairs. In doing so, they assume liability for those repairs and maintenance. Any individual working for and assisting a company who has not signed a distributor agreement and as a result is not a certified distributor of Secure Care Products LLC will assume all liability of the equipment/system in its entirety. Certified individuals no longer working for a certified Secure Care distributor is no longer considered certified to install/service Secure Care Product equipment/systems. Equipment/systems installed outside the above criteria will void any and all warranty given by Secure Care Products, LLC. 8. Any Work Must Comply with Electrical and Life Safety Codes It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system comply with all local and national electrical and life safety codes. If you have any questions about compliance with those codes, please contact your local authorities. 9. Immediately Have Replacements or Repairs Checked On-Site by a Qualified Service Technician Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how their systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone or Internet. The only way to assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired correctly or that a Secure Care system is functioning properly is to have it examined on site by a qualified service technician. In addition, Secure Care software, parts and products cannot be operated or used correctly by anyone who has not successfully completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or for successful completion of Secure Care in-service training. Secure Care strongly recommends that any installation, set-up, testing, support, maintenance or repair of a system that is performed by a person who has not satisfactorily completed technical training in accordance with standards established by Secure Care be immediately checked on-site by a qualified service technician. WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP,

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 7 TESTED, SUPPORTED, MAINTAINED AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE WORK. 10. The Secure Care System is not a Substitute for Careful Identification and Monitoring by Professional Staff Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring of residents, patients, and infants by a facility’s professional staff. Revised 3/15/16

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 8 Transmitter Policy Secure Care Products, LLC., provides its clients with ankle or wrist transmitters imprinted on the side with the expiration date. See Transmitter Warranty and General Products Warranty Statement). All Transmitter sales are final because they are date sensitive products Secure Care Products requires facilities to test the transmitter for proper operation on a daily basis. Secure Care Products does ask that the facility keep one extra transmitter on hand for emergencies, or in the event a new resident should be admitted. Operation and Maintenance NOTE: The Secure Care System is not a Substitute for Careful Identification and Monitoring by Professional Staff. ‘‘This equipment may only be operated indoors. Operation outdoors is in violation of 47 U.S.C. 301 and could subject the operator to serious legal penalties.’’ Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting residents and patients. However, no system or combination of procedures and equipment can eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring of residents and patients by a facility’s professional staff. Transmitter Application and Replacement The transmitter should be properly fitted to the residents’ ankle or wrist with regard to comfort (two fingertips should fit between the band and the resident’s ankle or wrist). Transmitters should be applied exclusively on either the wrist or ankle of facility residents/patients. Mixing wrist and ankle placement in the same facility is not recommended. Once transmitter placement is determined the facility should always use the transmitter in that manner for best performance. Secure Care does not condone the use of the transmitter if applied to any device or mode of transportation such as a wheel chair or walker. Applying a transmitter in this manner can adversely affect performance. The transmitter is water-tight and designed to remain on the resident for a specified number of months. Whirlpools, bathing, medical testing, etc. and washing the transmitter with mild soap or mild disinfectant, should have no effect on the transmitter. It is recommended that the date of application of the transmitter be entered in the nurse’s notes for each resident wearing an ankle or wrist transmitter. In addition, the date of the ankle or wrist transmitter expiration should be noted so the ankle or wrist transmitter is replaced at the proper time, ensuring the protection of the resident. Hygiene and Skin Care Proper care should be given to the skin area around the ankle or wrist transmitter. Lotion should be applied morning and evening, more often when needed. For those few residents whose skin is extremely sensitive, it is suggested that a light cotton sock or nylon hose type material be slipped over the skin and under the transmitter. Normal ankle or wrist transmitter application calls for two fingertips of slack between the strap and the ankle or wrist. In the likelihood the transmitter strap becomes soiled, discolored or torn, it may be easily replaced. Simply cut off the old strap and slide a new strap through the slot in the bottom of the transmitter. Place the transmitter back on the resident/patient according to the instruction above. Renewals Transmitters are marked with the expiration date on the transmitter case. It is the responsibility of the customer to order the renewal transmitters required in order to avoid the risk of a resident wearing an expired transmitter. Allow a manufacturing lead-time of approximately two weeks when ordering transmitters. All Transmitter sales are final because they are date sensitive products. All transmitters have a warranty expiration date. Secure Care Products must stress the importance of replacing expired ankle or wrist transmitters immediately. SECTION 2 POLICIES AND PROCEDURES

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 9 The facility needs to perform daily testing of the transmitters, maintaining a list of residents and assigned transmitters. A Transmitter Tester is available to purchase for this purpose. Transmitter Warranty The actual expiration date of the transmitter is the last day of the month marked on the transmitter. If within the warranty period a transmitter is not performing to our specification, CALL our toll free number (1-800-451-7917), for a TXRA (Transmitter Return Authorization) BEFORE returning any Transmitter. A replacement transmitter will be sent at a prorated fee (based on the end of the original warranty of transmitter being returned) along with a postage paid label marked with a Return Authorization number. Simply replace the suspect transmitter with the new replacement and send the suspect transmitter back to Secure Care Products within 15 days. Please include your facility name, address, TXRA Number and a description of the transmitter problem. When the transmitter is returned to Secure Care Products., it is tested on a system similar to that in the facility to verify that the transmitter is not working to our specifications.  If the transmitter tests properly, and is in good working condition, the facility may be charged a prorated amount up to the original due date, as well as freight charges incurred.  If the transmitter is physically damaged the facility will be charged the full replacement transmitter charge.  If the suspect transmitter is not returned to us within the 15-day period, the facility will be charged the prorated transmitter amount. Ordering New or Replacement Transmitters or Straps Transmitters and straps are purchased directly from Secure Care Products. Please call 1-800-451-7917 to order transmitters. Transmitters and straps will typically be shipped within two weeks after receipt of your order. All transmitter sales are final because they are date sensitive products. RTLS NON-Cutband RTLS Transmitters Part # Description Tester Part # A20440902 13.56 MHZ RTLS TX UWB Channel 2 A07300920 A20440905 13.56 MHZ RTLS TX UWB Channel 5 A20440932 6.78 MHz RTLS XMTR Channel 2 A07390900 A20440935 6.78 MHz RTLS XMTR Channel 5 A20440952 40.68 MHZ RTLS TX Channel 2 A07300940 A20440955 40.68 MHZ RTLS TX Channel 5 A20440962 40.68 MHz RTLS 90 DEG TX Channel 2 A07300940 A20440965 40.68 MHz RTLS 90 DEG TX Channel 5 z

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 10 Daily Transmitter Testing Each day, the aide responsible for the care of the residents utilizing the Secure Care System must ensure that the ankle or wrist transmitter is in place. This must be done at each shift change. Documentation of this check should be made by the nurse's aide. This should be recorded on the aide's daily checklist for the particular resident. Each transmitter should be tested daily to ensure the transmitter is working properly. The Expiration date imprinted transmitters should be checked for expiration at this time. A tester is available to purchase for fast, easy testing of all transmitters. A documented test of each ankle or wrist transmitter at the facility must be made each day. This testing should also include those transmitters not currently in use. The procedure involves using the Transmitter Tester and/or the Exit Panel on the wall by the exit, and documenting the performance of the transmitter. Section 11 of this User Guide is a daily transmitter testing log which you may find useful. Cleaning the Transmitter Secure Care recommends transmitters are cleaned after each use. To properly clean the transmitter use lint free IPA (Isopropyl Alcohol) wipes. With the transmitter removed from the resident, wipe the transmitter on all sides with the IPA wipe. When cleaning is finished store the transmitter in a transmitter containment box. Information can be written on the strap using a permanent marker. Transmitters returned to Secure Care Products without prior approval may result in additional charges to your account. If you have any questions, please call your Distributor/Installer first, then if necessary call Secure Care Products Service Department at 1-800-451-7917 or email Order_39@securecare.com Using the Transmitter Figure 1 - Example of a Transmitter ID NOTE: New Tags need to be added to the Tag list before they will be displayed in the Tag ID drop down menu. 1. Place the band through the slot in the bottom of the Tag feeding it through until it comes out the other side of the Tag. The Tag should be properly fitted to the resident’s ankle or wrist with regard to comfort (two fingertips should fit between the band and the resident’s ankle or wrist). 2. Place the snap post through the nearest hole. SECTION 3 TRANSMITTER INSTRUCTIONS Transmitter ID # In this example the transmitter ID # is 03A1

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 11 Figure 2 - Tag Strap 3. Fold the snap receptacle down to accept the snap post and press the two together firmly until it snaps securely. 4. Trim off excess material Adding a Tag to ENvisionIT 1. Log in to ENvisionIT Software with your respective User Name and Password. 2. Click on the MENU tab on the left side of the window. 3. Click on “TAG LIST” and fill out all of the required information following the hospital policy and procedure. Figure 3 - Selecting the Tag list

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16 12 4. Click on the “New Tag” button and fill out the information for the new tag. Figure 4 - New Tag Screen 5. Click the “Save” button. Now the Tag can be added to the rules list and configured as needed. Refer to the ENvisionIT Users Guide for detailed steps

Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16 Do you own a Tester? NO Test Transmitter at an Exit With door open and Transmitter present, does the Exit alarm? No Yes Please call Secure Care Products, LLC Service Department 1-800-451-7917 Does the Transmitter test OK on the Tester? Yes No Please call your local Distributor for parts and service Transmitter Ok Does a known working Transmitter test OK on the Tester? Yes No Is Power LED on Tester solid green? No Have the batteries been changed recently in your Tester ? Does another known working Transmitter work at the same Exit? No Yes At another exit location do the Transmitters make the Exit alarm? Yes No Yes Yes NO Still not working with Tester Yes Change batteries in Tester and retest Transmitter that is not working SECTION 6 TROUBLESHOOTING FLOWCHART

Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16 Sample letter for facility to use on their letterhead for resident’s families Our facility has installed the Secure Care System, an innovative electronic monitoring system for residents who may tend to wander from the safety of our building. This new technology will allow us to care for confused ambulatory residents without sacrificing their freedom of mobility or their quality of life. Residents who need close supervision, either because of Alzheimer's disease, dementia, or just a tendency to wander and become disorientated, wear a lightweight, waterproof ankle bracelet which is worn 24 hours a day and contains a radio Tag. If the resident wanders through a monitored exit, an alarm is triggered at the exit and/or a central nurse station panel. The staff immediately returns the resident to the safety of the facility, thereby preventing what may have been a life-threatening incident. Our wandering residents are often physically able to leave the building accompanied by staff, but if they get outside alone they become too confused to find their way back. The Secure Care System will allow our residents the freedom to wander without the fear that they will wander too far. The system will not only give our wandering residents new freedom, but also give our staff more time to care for all residents. It's a real advance for the long-term care facility. The physically active resident who suffers from Alzheimer's Disease, disorientation or dementia has long been a major concern to nursing homes. In the past, safety measures have included physical or chemical restraints or around the clock supervision. The Secure Care System allows us to provide quality care for the elderly population. It is a dignified and safe method of providing a secure environment for your loved one. If you would prefer that we not place a Tag on your family member, please indicate so in writing below. _______________________ Administrator or DON _______________________ Family Member SECTION 7 SAMPLE LETTER FOR RESIDENTS FAMILIES

Doc. No.: A20480691 Rev.: B ECO: 11970 Date: 03/11/16 17 set-up, tested, supported, maintained or repaired by any person who has not satisfactorily completed that technical training (a “qualified service technician”.) When Secure Care’s software, parts or products are sold separately from installation services, it is assumed that only a qualified service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that software, part or products. G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system comply with all local and national electrical and life safety codes. If you have any questions about compliance with those codes, please contact your local authorities. H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how their systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone or Internet. The only way to assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired correctly or that a Secure Care system is functioning properly is to have it examined on site by a qualified service technician. In addition, Secure Care software, parts and products cannot be operated or used correctly by anyone who has not successfully completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or for successful completion of Secure Care in-service training. Secure Care strongly recommends that any installation, set-up, testing, support, replacement, maintenance or repair of a system that is performed by a person who has not satisfactorily completed technical training in accordance with standards established by Secure Care be immediately checked on-site by a person who has completed that technical training. WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED, MAINTAINED, AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE WORK. I. Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring of residents, patients, and infants by a facility’s professional staff. 2. Limited Warranty A. Subject to the limitations set forth in this general product warranty statement (as amended from time to time by Secure Care in its absolute discretion), and unless a different period is specified in writing by Secure Care for a particular product or service, Secure Care warrants that this product (subject to Secure Care's specified tolerances and excluding any expendable items), if sold by Secure Care to an authorized Secure Care distributor, shall conform to the specifications which accompany this product for a period of one (1) year from the date of delivery of this product by Secure Care to a common carrier, f.o.b. Secure Care’s manufacturing facility in Concord, New Hampshire or, in the case of services, from the date of first provision of such services. This warranty does not extend to and is not for the benefit of any person other than an authorized Secure Care distributor who purchases this product from Secure Care, any sub-distributor thereof and/or the customer to whom this product is first provided for use, by Secure Care, an authorized Secure Care distributor or any sub-distributor thereof. In the event that this product does not comply with this warranty, Secure Care will, at its option, either repair or replace this product or refund the purchase price, provided that this product is returned as provided in section 2.b below. Replacement of this product under warranty will not extend the original warranty period. Secure Care will also, at its option, either repair or replace this Product after the warranty has expired, for an additional charge, provided that this Product is returned as provided in Section 2.B below. If Secure Care repairs or replaces this Product after the warranty has expired, the terms of the warranty set forth in this Section 2.A for a new Product will apply to the repaired or replaced Product, with the exception that the term will run for ninety (90) days from the date of repair or replacement. Repair may include the replacement of parts and products with functionally equivalent, reconditioned parts or products. Any part or product replaced by Secure Care will become the property of Secure Care upon replacement.

Doc. No.: A20480691 Rev.: B ECO: 11970 Date: 03/11/16 18 B. Warranty service is available by contacting Secure Care at 800-451-7917 and obtaining a Return Authorization Number. No Product may be returned to Secure Care without first obtaining a Return Authorization Number. When this Product is returned to Secure Care, please include the Return Authorization Number and a detailed written description of the problem. Issuance of a Return Authorization Number by Secure Care will not constitute an admission that there is a problem with the Product being returned, that any problem is covered by warranty or that Secure Care has any responsibility to repair, replace, make refunds for or pay claims, costs, damages or liabilities connected with the Product being returned. NOTE: Tags are not repaired, nor is the warranty extended, beyond the expiration date. If this Product is returned to Secure Care for any reason, you will retain title (unless and until a part or product is replaced, in which case you will obtain title to the replacement part or product at the time of replacement), the risk of loss, and the obligation to pay all costs of shipping, storage and other charges and obligations relating to this Product. C. Except as stated in this section 2, Secure Care disclaims all warranties, express or implied, with respect to the whole or any part of this product, including, without limitation, all implied warranties of merchantability, fitness for a particular purpose, title and/or non-infringement. Secure Care also disclaims all obligations that might otherwise arise or be implied from a course of dealing or usage in trade. 3. Limitations of Liability A. Regardless of the form of any claim or action, Secure Care’s total liability to all persons, whether singly or together, for all occurrences combined, for claims, costs, damages or liabilities based on any cause whatsoever and arising from or in connection with this product, or the manufacture, distribution, promotion, sale, installation, set-up, testing, support, maintenance, operation, servicing, use or performance of this product, or from or in connection with any delay or failure in providing this product, shall not exceed the aggregate price (without interest) paid to Secure Care for this product. B. In no event shall Secure Care be liable to anyone for any loss of data, loss of profits or loss of use of this product or any equipment, or for any special, incidental, consequential, exemplary, punitive, multiple, or other damages, arising from or in connection with the manufacture, distribution, promotion, sale, installation, set-up, testing, support, maintenance, operation, servicing, use or performance of this product or from or in connection with any delay or failure in providing or delivering this product. C. In no event shall Secure Care be liable to anyone for any claims, costs, damages or liabilities caused by: (i) any distributor’s failure to perform its obligations and responsibilities under a distributor agreement with Secure Care; (ii) improper or defective promotion, distribution, sale, installation, set-up, testing, support, maintenance or repair of this product, including work performed, without Secure Care’s prior written consent in its absolute discretion, by a person who has not satisfactorily completed Secure Care technical training, or in a manner not consistent with Secure Care technical training; (iii) improper or defective operation or use of this product by a person who has not successfully completed Secure Care in-service training, or in a manner not consistent with Secure Care in-service training; (iv) supply of this product by a distributor for use in, or the use of this product in, any system or configuration not designed to Secure Care standards or in which a distributor or any third party has substituted materials and/or goods not specified by Secure Care; or (v) deterioration of this product during storage. D. You agree to indemnify and hold Secure Care harmless from all claims, costs, damages and liabilities asserted by anyone for any damages that are excluded and waived, or are intended to be excluded and waived, by this section 3, or which are imposed by law on behalf of anyone but which are not expressly stated in this general product warranty statement. E. The exclusions, waivers and limitations on claims, costs, damages and liabilities and any rights of indemnification set forth in this section 3 shall be enforceable to the maximum extent allowed by law and shall not be expanded or negated in any respect by Secure Care’s operation of a “help line” to receive and respond to telephone or dial-in inquires about this product, by any communications through that “help line” or by any actions taken by anyone following communications with Secure Care over such “help line.”

Doc. No.: A20480691 Rev.: B ECO: 11970 Date: 03/11/16 19 4. Governing Law and Arbitration A. This General Product Warranty Statement, and all questions arising out of or relating to it, shall be governed by and construed in accordance with the laws of the State of New Hampshire, without giving effect to the conflict of laws provisions thereof, and excluding the United Nations Convention on contracts for the international sale of goods, the 1974 convention on the limitation period on the international sale of goods (the “1974 convention”), and the protocol amending the 1974 convention, done at Vienna April 11, 1980. B. Any dispute, controversy or claim arising out of or relating to this general product warranty statement shall be resolved by arbitration. Regardless of the amount in dispute, the arbitration shall be conducted by a single arbitrator selected by the parties or, if they cannot agree, by a single arbitrator selected in accordance with the commercial arbitration rules of the American Arbitration Association without regard to the amount in dispute. The arbitration shall be conducted in English, in accordance with the commercial arbitration rules of the American Arbitration Association, in Concord, New Hampshire. The decision of the arbitrator shall be binding and enforceable by any state or federal court in New Hampshire, and you hereby consent to the personal jurisdiction of any state or federal court in New Hampshire for that purpose. The expense of the arbitration (excluding each side’s own attorneys' fees, costs, and related expenses) shall initially be paid in equal shares by each side, but the total of such expenses plus any award of attorneys' fees, cost and expenses shall finally be paid by the parties as the arbitrator determines. Nothing in this section 4.b shall preclude Secure Care from seeking provisional or equitable relief from any appropriate court to protect its rights prior to, pending or in the absence of such arbitration proceedings. 5. Severability The invalidity or unenforceability of any provision of this General Product Warranty Statement shall not affect the validity or enforceability of any other provision hereof. No term or condition of this General Product Warranty Statement may be waived except in writing signed by Secure Care. A waiver on one or more occasions of any term or condition of this General Product Warranty Statement shall not constitute or be deemed to be a waiver of such term or condition on any other occasion. No delay or failure of Secure Care to exercise any right or remedy under this General Product Warranty Statement will operate as a waiver thereof; no failure to enforce or insist upon compliance with any provision of this General Product Warranty Statement on any one occasion shall be deemed to be a waiver of Secure Care's right to do so on another occasion; and no course of dealing will constitute a waiver, alteration, limitation or expansion of any of the parties' rights and obligations under this General Product Warranty Statement. Revised 01/22/14

Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16 SECTION 10 Compliance Statements This device complies with Part 15 of the FCC Rules: Operation is subject to the following conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. 3. ‘‘This equipment may only be operated indoors. Operation outdoors is in violation of 47 U.S.C. 301 and could subject the operator to serious legal penalties.’’ Changes and Modifications not expressly approved by Secure Care Products LLC. Can void your authority to operate this equipment under Federal Communications Commission rules.

Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16 DAILY TAG TESTING LOG DATE_____________________________ Patient Last Name Patient First Name Tag ID # Tag Test Pass/Fail Tag Expiration Date Comments NOTE: Test all Tags in use daily. Test all Tags prior to placing into use. SECTION 11 DAILY TAG TEST LOG

Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16 NOTES:

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