Secure Care 678-2 Door Management Radio (Low Power transmitter and UWB) User Manual
Secure Care Products Inc Door Management Radio (Low Power transmitter and UWB)
User Manual
Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 1
User Guide
RTLS Security Tag
A204409XX
39 Chenell Drive
Concord, NH USA 03301-8501
Phone: (800) 451-7917 / (603) 223-0745
Fax: (603) 227-0200
http://www.securecare.com
© 2016 Secure Care Products®, LLC
CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE
FOR THE LATEST UPDATED MANUALS PLEASE VISIT AND LOG INTO THE DISTRIBUTOR PORTAL
AT
WWW.SECURECARE.COM
Please contact your
Distributor /
Installer for service …
Tel.: ___________________________
Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 2
TABLE OF CONTENTS
TABLE OF FIGURES 3
SECTION 1 IMPORTANT NOTICES 4
SECTION 2 POLICIES AND PROCEDURES 8
Transmitter Policy 8
Operation and Maintenance 8
Transmitter Application and Replacement 8
Hygiene and Skin Care 8
Renewals 8
Transmitter Warranty 9
Ordering New or Replacement Transmitters or Straps 9
Daily Transmitter Testing 10
SECTION 3 TRANSMITTER INSTRUCTIONS 10
Cleaning the Transmitter 10
Using the Transmitter 10
Adding a Tag to ENvisionIT 11
SECTION 6 TROUBLESHOOTING FLOWCHART 13
SECTION 7 SAMPLE LETTER FOR RESIDENTS FAMILIES 14
SECTION 9 GENERAL PRODUCT WARRANTY STATEMENT 15
SECTION 10 COMPLIANCE STATEMENTS 20
SECTION 11 DAILY TAG TEST LOG 21
Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 3
TABLE OF FIGURES
FIGURE 1 - EXAMPLE OF A TRANSMITTER ID ................................................................................................. 10
FIGURE 2 - TAG STRAP ........................................................................................................................................... 11
FIGURE 3 - SELECTING THE TAG LIST ............................................................................................................... 11
FIGURE 4 - NEW TAG SCREEN .............................................................................................................................. 12
Doc. No.: A20440690 Rev:2 ECO: #012027 Date: 08/17/16 4
PLEASE READ THIS MANUAL BEFORE BEGINNING
THE INSTALLATION OF A SECURE CARE SYSTEM
This installation manual is provided for reference by purchasers and installers of Secure Care Products, LLC
(“Secure Care’s”) systems. This manual is not intended as a catalog of warnings for the protection of anyone or as a
substitute for obtaining professional training or assistance in the design of a facility’s security procedures and systems, or
in the installation, set-up, testing, support, operation, maintenance, repair or use of Secure Care’s systems. Nothing in this
manual modifies the terms of Secure Care’s General Product Warranty Statement or of any written agreement signed by
Secure Care or creates further warranties or extends benefits of any sort to anyone beyond those already expressly
established in Secure Care’s General Product Warranty Statement and in any written contract signed by Secure Care.
1. Secure Care is Not Responsible for the Locks
ALL LOCKS USED WITH SECURE CARE’S SYSTEM ARE DESIGNED, MANUFACTURED,
LABELED AND DELIVERED SOLELY BY AN INDEPENDENT VENDOR OVER WHOM SECURE
CARE HAS NO CONTROL AND FOR WHOSE ACTIONS OR FAILURES TO ACT SECURE CARE
DISCLAIMS ALL RESPONSIBILITY. REGARDLESS OF WHETHER THE LOCKS CARRY SECURE
CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME
USED OR CLAIMED BY SECURE CARE, SECURE CARE DISCLAIMS ALL WARRANTIES, EXPRESS
OR IMPLIED, WITH RESPECT TO THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN
THE SECURE CARE SYSTEM, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-
INFRINGEMENT. SECURE CARE ALSO DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE
LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE SYSTEM THAT
MIGHT OTHERWISE ARISE OR BE IMPLIED FROM THE FACT THAT SUCH LOCKS CARRY
SECURE CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE
NAME USED OR CLAIMED BY SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF
THE LOCKS WITH SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE
OF DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR DESIGNING,
MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE
LOCKS AND/OR THEIR USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS
EXCLUSIVELY WITH THE INDEPENDENT VENDOR, AND ANY CLAIMS, COSTS, DAMAGES OR
LIABILITIES ARISING FROM THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE
SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE INDEPENDENT VENDOR.
2. Secure Care Is Not Responsible for The Computer Hardware.
IF YOU PURCHASE COMPUTER HARDWARE THROUGH SECURE CARE AND REQUEST THAT
SECURE CARE SOFTWARE BE INSTALLED AND TESTED ON THAT HARDWARE AT THE
FACTORY, SECURE CARE WARRANTS ONLY THAT THE HARDWARE AND THE SOFTWARE
PACKAGES WERE INSTALLED, SET-UP AND TESTED PRIOR TO SHIPMENT IN ACCORDANCE
WITH ALL SECURE CARE PRODUCT MANUALS AND THAT, AT THE TIME THE HARDWARE
AND THE SOFTWARE PACKAGES WERE FINALLY INSPECTED AT THE FACTORY, THEY WERE
PERFORMING (SUBJECT TO SECURE CARE’S SPECIFIED TOLERANCES) IN ACCORDANCE
WITH SECURE CARE’S SPECIFICATIONS. SECURE CARE WILL NOT BE RESPONSIBLE FOR ANY
DEFECTS IN OR PROBLEMS CAUSED BY THE HARDWARE, ALL CLAIMS FOR WHICH MUST BE
MADE TO THE HARDWARE MANUFACTURER AND/OR VENDOR. SECURE CARE DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE HARDWARE AND/OR ITS
USE WITH OR OPERATION IN THE SECURE CARE SYSTEM, INCLUDING, WITHOUT
LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. SECURE CARE ALSO
DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE HARDWARE AND/OR ITS USE WITH
OR OPERATION IN THE SECURE CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE
IMPLIED FROM THE FACT THAT SUCH HARDWARE CARRIES SECURE CARE’S LOGO OR NAME
SECTION 1 IMPORTANT NOTICES
Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16
5
OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY
SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF THE HARDWARE WITH
SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE OF DEALING OR
USAGE IN TRADE. ALL RESPONSIBILITY FOR DESIGNING, MANUFACTURING, LABELING
AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE HARDWARE AND/OR ITS USE
WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS EXCLUSIVELY WITH THE
HARDWARE MANUFACTURER AND/OR VENDOR, AND ANY CLAIMS, COSTS, DAMAGES OR
LIABILITIES ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE
SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE HARDWARE MANUFACTURER
AND/OR VENDOR.
3. Several Factors Outside the Secure Care System Can Affect its Performance
Secure Care’s software, parts and products are designed for operation in a wireless system. However
the range, performance, and predictability of any wireless system, including Secure Care’s, is dependent
on several factors, including, but not limited to, the following: building structure; environmental
extremes (e.g., temperature, earth tremors, air pollution, etc.); the proximity of other wireless devices;
the presence of variable speed products; sources of Radio Frequency Interference (RFI); physical
orientation and positioning of the equipment; and sources of Electro Static Discharge (ESD). Secure
Care is not responsible for the effect of these types of factors on operation of its software, parts and
products and disclaims all responsibility for any claim relative thereto.
4. The Secure Care System Must be Properly Installed
Secure Care’s system must be installed, set-up, tested, supported, operated, maintained, repaired and used only
in accordance with all manuals and instructions (including the user, installation, technical and other manuals)
issued by Secure Care (the “Product Manuals”). It is your responsibility to assure that any person who might be
installing, setting-up, testing, supporting, maintaining or repairing the Secure Care system knows the contents of
and has access to the Product Manuals and has successfully completed Secure Care technical training. It is also
your responsibility to assure that any person who might be operating or using this Product knows the contents
of and has access to the Product Manuals and has successfully completed Secure Care in-service training. Secure
Care cannot be responsible for performance problems caused by a failure to follow prescribed and appropriate
procedures for installation, set-up, testing, support, operation, maintenance, repair and use.
All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory
default” settings. These “factory default” settings may not comply with building and life safety codes or other
applicable laws and regulations in the location where they are installed or operated. Secure Care strongly
recommends, therefore, that the settings on all Secure Care software, parts and products be checked and, if
necessary, reset to comply with local building and life safety codes and other applicable laws and regulations at
the time of any installation, set-up, testing, support, maintenance or repair.
5. Performance of the Secure Care System Software Depends on Proper Maintenance
Secure Care’s system is driven by software. However, the performance and reliability of any software-driven
system depends on adequately maintaining the recommended minimum configuration of computing platform,
operating systems and applications programs and on regularly performing industry-standard and application-
specific backup processes. If recommended minimum configurations of computing platform, operating systems,
and applications programs are not adequately maintained, or if appropriate backups are not regularly performed,
the software may not drive the system as intended. Secure Care is not responsible for operational problems
caused by a failure to perform these maintenance and backup procedures and disclaims all responsibility for
any claim relative thereto.
6. Only a Qualified Service Technician Should Work on a Secure Care System
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Secure Care does not authorize, and strongly recommends against, any installation or field replacement of
software, parts or products by untrained contractors or facility staff. Such work can be hazardous, can render
the system ineffective and will void any Secure Care warranty or liability that might otherwise relate to the system.
Before any software, parts or products which have been designed and manufactured by Secure Care can be
safely installed, set-up, tested, supported, maintained or repaired, technical training in accordance with
standards established by Secure Care is required. Regardless of how Secure Care’s software, parts or products
are obtained, they should not be installed, set-up, tested, supported, maintained or repaired by any person who
has not satisfactorily completed that technical training (a “qualified service technician”.) When Secure Care’s
software, parts or products are sold separately from installation services, it is assumed that only a qualified
service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that
software, part or products.
7. Only a Authorized Distributor or Installer can Install a Secure Care System
Secure Care Products LLC, requires all installations, upgrades or servicing of an existing installation of any and
all SCP products or systems to be performed by factory certified Distributors and/or Installers with signed
distributor or installer agreements. Customers that gain technical service certifications and maintain their
certifications over time are allowed to install replacement hardware and service previous installations conducted
by certified distributors for the facilities they own and operate only for the products they are certified to and
for the sole purpose of maintenance and repairs. In doing so, they assume liability for those repairs
and maintenance. Any individual working for and assisting a company who has not signed a distributor
agreement and as a result is not a certified distributor of Secure Care Products LLC will assume all liability of
the equipment/system in its entirety. Certified individuals no longer working for a certified Secure Care
distributor is no longer considered certified to install/service Secure Care Product equipment/systems.
Equipment/systems installed outside the above criteria will void any and all warranty given by Secure Care
Products, LLC.
8. Any Work Must Comply with Electrical and Life Safety Codes
It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the
system comply with all local and national electrical and life safety codes. If you have any questions about
compliance with those codes, please contact your local authorities.
9. Immediately Have Replacements or Repairs Checked On-Site by a Qualified Service
Technician
Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts
and products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better
understand how their systems work, and providing ideas about what may be causing difficulties. However, Secure
Care cannot accurately diagnose the cause of any problems or give complete instructions on how to fix problems
over the telephone or Internet. The only way to assure that software, parts or products are installed, set-up,
tested, supported, maintained or repaired correctly or that a Secure Care system is functioning properly is to have
it examined on site by a qualified service technician. In addition, Secure Care software, parts and products cannot
be operated or used correctly by anyone who has not successfully completed Secure Care in-service training.
Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or
for successful completion of Secure Care in-service training. Secure Care strongly recommends that any
installation, set-up, testing, support, maintenance or repair of a system that is performed by a person who has
not satisfactorily completed technical training in accordance with standards established by Secure Care be
immediately checked on-site by a qualified service technician.
WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE
OPERATING ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE
ONLY WAY TO ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP,
Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16
7
TESTED, SUPPORTED, MAINTAINED AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED
SERVICE TECHNICIAN DO THE WORK.
10. The Secure Care System is not a Substitute for Careful Identification and Monitoring by
Professional Staff
Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for
protecting residents, patients, and infants. However, no system or combination of procedures and equipment
can eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the
careful identification and monitoring of residents, patients, and infants by a facility’s professional staff.
Revised 3/15/16
Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16
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Transmitter Policy
Secure Care Products, LLC., provides its clients with ankle or wrist transmitters imprinted on the side with the
expiration date. See Transmitter Warranty and General Products Warranty Statement). All Transmitter sales are final
because they are date sensitive products
Secure Care Products requires facilities to test the transmitter for proper operation on a daily basis.
Secure Care Products does ask that the facility keep one extra transmitter on hand for emergencies, or in the event a new
resident should be admitted.
Operation and Maintenance
NOTE: The Secure Care System is not a Substitute for Careful Identification and
Monitoring by Professional Staff.
‘‘This equipment may only be operated indoors. Operation outdoors is in violation of 47 U.S.C. 301 and
could subject the operator to serious legal penalties.’’
Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for
protecting residents and patients. However, no system or combination of procedures and equipment can eliminate all
risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and
monitoring of residents and patients by a facility’s professional staff.
Transmitter Application and Replacement
The transmitter should be properly fitted to the residents’ ankle or wrist with regard to comfort (two fingertips should fit
between the band and the resident’s ankle or wrist). Transmitters should be applied exclusively on either the wrist or
ankle of facility residents/patients. Mixing wrist and ankle placement in the same facility is not recommended. Once
transmitter placement is determined the facility should always use the transmitter in that manner for best performance.
Secure Care does not condone the use of the transmitter if applied to any device or mode of transportation such as a
wheel chair or walker. Applying a transmitter in this manner can adversely affect performance. The transmitter is water-
tight and designed to remain on the resident for a specified number of months. Whirlpools, bathing, medical testing, etc.
and washing the transmitter with mild soap or mild disinfectant, should have no effect on the transmitter.
It is recommended that the date of application of the transmitter be entered in the nurse’s notes for each resident
wearing an ankle or wrist transmitter. In addition, the date of the ankle or wrist transmitter expiration should be noted
so the ankle or wrist transmitter is replaced at the proper time, ensuring the protection of the resident.
Hygiene and Skin Care
Proper care should be given to the skin area around the ankle or wrist transmitter. Lotion should be applied morning
and evening, more often when needed. For those few residents whose skin is extremely sensitive, it is suggested that a
light cotton sock or nylon hose type material be slipped over the skin and under the transmitter. Normal ankle or wrist
transmitter application calls for two fingertips of slack between the strap and the ankle or wrist.
In the likelihood the transmitter strap becomes soiled, discolored or torn, it may be easily replaced. Simply cut off the
old strap and slide a new strap through the slot in the bottom of the transmitter. Place the transmitter back on the
resident/patient according to the instruction above.
Renewals
Transmitters are marked with the expiration date on the transmitter case. It is the responsibility of the customer to
order the renewal transmitters required in order to avoid the risk of a resident wearing an expired transmitter. Allow a
manufacturing lead-time of approximately two weeks when ordering transmitters. All Transmitter sales are final because
they are date sensitive products.
All transmitters have a warranty expiration date. Secure Care Products must stress the importance of replacing expired
ankle or wrist transmitters immediately.
SECTION 2 POLICIES AND PROCEDURES
Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16
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The facility needs to perform daily testing of the transmitters, maintaining a list of residents and assigned transmitters. A
Transmitter Tester is available to purchase for this purpose.
Transmitter Warranty
The actual expiration date of the transmitter is the last day of the month marked on the transmitter. If within the
warranty period a transmitter is not performing to our specification, CALL our toll free number (1-800-451-7917), for
a TXRA (Transmitter Return Authorization) BEFORE returning any Transmitter.
A replacement transmitter will be sent at a prorated fee (based on the end of the original warranty of transmitter being
returned) along with a postage paid label marked with a Return Authorization number. Simply replace the suspect
transmitter with the new replacement and send the suspect transmitter back to Secure Care Products within 15 days.
Please include your facility name, address, TXRA Number and a description of the transmitter problem.
When the transmitter is returned to Secure Care Products., it is tested on a system similar to that in the facility to verify
that the transmitter is not working to our specifications.
If the transmitter tests properly, and is in good working condition, the facility may be charged a
prorated amount up to the original due date, as well as freight charges incurred.
If the transmitter is physically damaged the facility will be charged the full replacement transmitter
charge.
If the suspect transmitter is not returned to us within the 15-day period, the facility will be charged the
prorated transmitter amount.
Ordering New or Replacement Transmitters or Straps
Transmitters and straps are purchased directly from Secure Care Products. Please call 1-800-451-7917 to order
transmitters. Transmitters and straps will typically be shipped within two weeks after receipt of your order. All
transmitter sales are final because they are date sensitive products.
RTLS NON-Cutband RTLS Transmitters
Part #
Description
Tester Part #
A20440902
13.56 MHZ RTLS TX UWB Channel 2
A07300920
A20440905
13.56 MHZ RTLS TX UWB Channel 5
A20440932
6.78 MHz RTLS XMTR Channel 2
A07390900
A20440935
6.78 MHz RTLS XMTR Channel 5
A20440952
40.68 MHZ RTLS TX Channel 2
A07300940
A20440955
40.68 MHZ RTLS TX Channel 5
A20440962
40.68 MHz RTLS 90 DEG TX Channel 2
A07300940
A20440965
40.68 MHz RTLS 90 DEG TX Channel 5
z
Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16
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Daily Transmitter Testing
Each day, the aide responsible for the care of the residents utilizing the Secure Care System must ensure that the ankle
or wrist transmitter is in place.
This must be done at each shift change.
Documentation of this check should be made by the nurse's aide. This should be recorded on the aide's daily checklist
for the particular resident.
Each transmitter should be tested daily to ensure the transmitter is working properly. The Expiration date imprinted
transmitters should be checked for expiration at this time. A tester is available to purchase for fast, easy testing of all
transmitters.
A documented test of each ankle or wrist transmitter at the facility must be made each day.
This testing should also include those transmitters not currently in use. The procedure involves using the Transmitter
Tester and/or the Exit Panel on the wall by the exit, and documenting the performance of the transmitter.
Section 11 of this User Guide is a daily transmitter testing log which you may find useful.
Cleaning the Transmitter
Secure Care recommends transmitters are cleaned after each use. To properly clean the transmitter use lint free IPA
(Isopropyl Alcohol) wipes. With the transmitter removed from the resident, wipe the transmitter on all sides with the
IPA wipe. When cleaning is finished store the transmitter in a transmitter containment box.
Information can be written on the strap using a permanent marker.
Transmitters returned to Secure Care Products without prior approval may result in additional charges to your account.
If you have any questions, please call your Distributor/Installer first, then if necessary call Secure Care Products Service
Department at 1-800-451-7917 or email Order_39@securecare.com
Using the Transmitter
Figure 1 - Example of a Transmitter ID
NOTE: New Tags need to be added to the Tag list before they will be displayed in the
Tag ID drop down menu.
1. Place the band through the slot in the bottom of the Tag feeding it through until it comes out the other side
of the Tag. The Tag should be properly fitted to the resident’s ankle or wrist with regard to comfort
(two fingertips should fit between the band and the resident’s ankle or wrist).
2. Place the snap post through the nearest hole.
SECTION 3 TRANSMITTER INSTRUCTIONS
Transmitter ID #
In this example the
transmitter ID # is 03A1
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Figure 2 - Tag Strap
3. Fold the snap receptacle down to accept the snap post and press the two together firmly until it snaps
securely.
4. Trim off excess material
Adding a Tag to ENvisionIT
1. Log in to ENvisionIT Software with your respective User Name and Password.
2. Click on the MENU tab on the left side of the window.
3. Click on “TAG LIST” and fill out all of the required information following the hospital policy and procedure.
Figure 3 - Selecting the Tag list
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4. Click on the “New Tag” button and fill out the information for the new tag.
Figure 4 - New Tag Screen
5. Click the “Save” button.
Now the Tag can be added to the rules list and configured as needed.
Refer to the ENvisionIT Users Guide for detailed steps
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
Do you own a Tester?
NO
Test Transmitter at an Exit
With door open and Transmitter
present, does the Exit alarm?
No
Yes
Please call
Secure Care
Products, LLC
Service
Department
1-800-451-
7917
Does the Transmitter test OK on the Tester?
Yes
No
Please call your
local Distributor
for parts and
service
Transmitter
Ok
Does a known working
Transmitter test OK on
the Tester?
Yes
No
Is Power LED on
Tester solid
green?
No
Have the
batteries been
changed
recently in your
Tester ?
Does another known working
Transmitter work at the same
Exit?
No
Yes
At another exit location
do the Transmitters
make the Exit alarm?
Yes
No
Yes
Yes
NO
Still not working
with Tester
Yes
Change batteries in
Tester and retest
Transmitter that is not
working
SECTION 6 TROUBLESHOOTING FLOWCHART
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
Sample letter for facility to use on their letterhead for resident’s families
Our facility has installed the Secure Care System, an innovative electronic monitoring system for residents who
may tend to wander from the safety of our building. This new technology will allow us to care for confused
ambulatory residents without sacrificing their freedom of mobility or their quality of life.
Residents who need close supervision, either because of Alzheimer's disease, dementia, or just a tendency to
wander and become disorientated, wear a lightweight, waterproof ankle bracelet which is worn 24 hours a day
and contains a radio Tag. If the resident wanders through a monitored exit, an alarm is triggered at the exit
and/or a central nurse station panel. The staff immediately returns the resident to the safety of the facility,
thereby preventing what may have been a life-threatening incident.
Our wandering residents are often physically able to leave the building accompanied by staff, but if they get
outside alone they become too confused to find their way back. The Secure Care System will allow our residents
the freedom to wander without the fear that they will wander too far. The system will not only give our
wandering residents new freedom, but also give our staff more time to care for all residents. It's a real advance
for the long-term care facility.
The physically active resident who suffers from Alzheimer's Disease, disorientation or dementia has long been
a major concern to nursing homes. In the past, safety measures have included physical or chemical restraints
or around the clock supervision.
The Secure Care System allows us to provide quality care for the elderly population. It is a dignified and safe
method of providing a secure environment for your loved one. If you would prefer that we not place a Tag on
your family member, please indicate so in writing below.
_______________________
Administrator or DON
_______________________
Family Member
SECTION 7 SAMPLE LETTER FOR RESIDENTS FAMILIES
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
SECTION 9 GENERAL PRODUCT WARRANTY
STATEMENT
BY PERMITTING INSTALLATION OR BY MAKING USE OF ANY PRODUCT OR SERVICE DESIGNED OR
MANUFACTURED BY SECURE CARE PRODUCTS, LLC (“SECURE CARE”) (INCLUDING SUPPORT
SERVICES, MAINTAINED SOFTWARE AND MAJOR RELEASES, WHETHER OR NOT IT IS COVERED BY
ANY SOFTWARE MAINTENANCE OR LICENSE AGREEMENT) (“THIS PRODUCT”), YOU
ACKNOWLEDGE THAT YOU HAVE READ ALL THE TERMS AND CONDITIONS OF THIS GENERAL
PRODUCT WARRANTY STATEMENT, THAT YOU UNDERSTAND THEM, AND THAT YOU AGREE TO BE
BOUND BY THEM. YOU UNDERSTAND THAT, IF YOU PURCHASED THIS PRODUCT FROM ANY
AUTHORIZED DISTRIBUTOR OF SECURE CARE, THAT DISTRIBUTOR IS NOT SECURE CARE’S AGENT
AND IS NOT AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTIES OR TO AGREE TO
ANY TERMS OR CONDITIONS WHICH ARE DIFFERENT FROM ANYTHING EXPRESSLY SET FORTH IN
THIS GENERAL PRODUCT WARRANTY STATEMENT.
If you do not agree to the terms and conditions of this General Product Warranty Statement, do not permit the installation
or make use of this Product and promptly return this Product to the place where you obtained it for a full refund. If you
have any difficulty obtaining a refund, please contact Secure Care at the telephone number provided in Section 2.B below.
1. Notices
A. ALL LOCKS USED WITH THE SECURE CARE SYSTEM ARE DESIGNED, MANUFACTURED,
LABELED AND DELIVERED SOLELY BY AN INDEPENDENT VENDOR OVER WHOM SECURE CARE
HAS NO CONTROL AND FOR WHOSE ACTIONS OR FAILURES TO ACT SECURE CARE DISCLAIMS ALL
RESPONSIBILITY. REGARDLESS OF WHETHER THE LOCKS CARRY SECURE CARE’S LOGO OR NAME
OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE
CARE, SECURE CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE
LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE SYSTEM, INCLUDING,
WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. SECURE CARE ALSO DISCLAIMS ALL
OBLIGATIONS WITH RESPECT TO THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE
SECURE CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE IMPLIED FROM THE FACT THAT SUCH
LOCKS CARRY SECURE CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK OR
TRADE NAME USED OR CLAIMED BY SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF
THE LOCKS WITH SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE OF
DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR DESIGNING, MANUFACTURING,
LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE LOCKS AND/OR THEIR USE
WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS EXCLUSIVELY WITH THE
INDEPENDENT VENDOR, AND ANY CLAIMS, COSTS, DAMAGES OR LIABILITIES ARISING FROM THE
LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE SYSTEM SHALL BE MADE
SOLELY AGAINST THE INDEPENDENT VENDOR.
B. IF YOU PURCHASE COMPUTER HARDWARE THROUGH SECURE CARE AND REQUEST THAT
SECURE CARE SOFTWARE BE INSTALLED AND TESTED ON THAT HARDWARE AT THE FACTORY,
SECURE CARE WARRANTS ONLY THAT THE HARDWARE AND THE SOFTWARE PACKAGES WERE
INSTALLED, SET-UP AND TESTED PRIOR TO SHIPMENT IN ACCORDANCE WITH ALL SECURE CARE
PRODUCT MANUALS AND THAT, AT THE TIME THE HARDWARE AND THE SOFTWARE PACKAGES
WERE FINALLY INSPECTED AT THE FACTORY, THEY WERE PERFORMING (SUBJECT TO SECURE
CARE’S SPECIFIED TOLERANCES) IN ACCORDANCE WITH SECURE CARE’S SPECIFICATIONS. SECURE
CARE WILL NOT BE RESPONSIBLE FOR ANY DEFECTS IN OR PROBLEMS CAUSED BY THE
HARDWARE, ALL CLAIMS FOR WHICH MUST BE MADE TO THE HARDWARE MANUFACTURER
AND/OR VENDOR. SECURE CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH
RESPECT TO THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE SECURE CARE SYSTEM,
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INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. SECURE CARE ALSO
DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE HARDWARE AND/OR ITS USE WITH OR
OPERATION IN THE SECURE CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE IMPLIED FROM
THE FACT THAT SUCH HARDWARE CARRIES SECURE CARE’S LOGO OR NAME OR ANY OTHER
TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE CARE OR FROM THE
DELIVERY OR INSTALLATION OF THE HARDWARE WITH SECURE CARE SOFTWARE, PARTS AND/OR
PRODUCTS OR FROM A COURSE OF DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR
DESIGNING, MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN
THE HARDWARE AND/OR ITS USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS
EXCLUSIVELY WITH THE HARDWARE MANUFACTURER AND/OR VENDOR, AND ANY CLAIMS,
COSTS, DAMAGES OR LIABILITIES ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR
OPERATION IN THE SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE HARDWARE
MANUFACTURER AND/OR VENDOR.
C. Secure Care’s software, parts and products are designed for operation in a wireless system. However, the range,
performance, and predictability of any wireless system, including Secure Care’s, is dependent on several factors, including,
but not limited to, the following: building structure; environmental extremes (e.g., temperature, earth tremors, air pollution,
etc.); the proximity of other wireless devices; the presence of variable speed products; sources of Radio Frequency
Interference (RFI); physical orientation and positioning of the equipment; and sources of Electro Static Discharge
(“ESD”). Secure Care cannot be responsible for the effect of these types of factors on operation of its software, parts and
products.
D. This Product must be installed, set-up, tested, supported, operated, maintained, repaired and used only in
accordance with all manuals and instructions (including the user, installation, technical and other manuals) issued by Secure
Care (the “Product Manuals”). It is your responsibility to assure that any person who might be installing, setting-up,
testing, supporting, maintaining or repairing this Product knows the contents of and has access to the Product Manuals
and has successfully completed Secure Care technical training. It is also your responsibility to assure that any person who
might be operating or using this Product knows the contents of and has access to the Product Manuals and has successfully
completed Secure Care in-service training. If you do not have the Product Manuals or if you have any questions regarding
this Product and/or its installation, set-up, testing, support, operation, maintenance, repair or use, please call Secure Care
at the telephone number provided in section 2.B below. Secure Care cannot be responsible for performance problems
caused by a failure to follow published and appropriate procedures for installation, set-up, testing, support, operation,
maintenance, repair and use.
All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory default”
settings. These “factory default” settings may not comply with building and life safety codes or other applicable laws and
regulations in the location where they are installed or operated. Secure Care strongly recommends, therefore, that the
settings on all Secure Care software, parts and products be checked and, if necessary, reset to comply with local building
and life safety codes and other applicable laws and regulations at the time of any installation, set-up, testing, support,
maintenance or repair.
E. Secure Care’s system is driven by software. However, the performance and reliability of any software-driven system
depends on adequately maintaining the recommended minimum configuration of computing platform, operating systems
and applications programs and on regularly performing industry-standard and application-specific backup processes. If
recommended minimum configurations of computing platform, operating systems, and applications programs are not
adequately maintained, or if appropriate backups are not regularly performed, the software may not drive the system as
intended. Secure Care cannot be responsible for operational problems caused by a failure to perform these maintenance
and backup procedures.
F. Secure Care does not authorize, and strongly recommends against, any installation or field replacement of software,
parts or products by untrained contractors or facility staff. Such work can be hazardous, can render the system ineffective
and will void any Secure Care warranty or liability that might otherwise relate to the system.
Before any software, parts or products, which have been designed and manufactured by Secure Care can be safely installed,
set-up, tested, supported, maintained or repaired, technical training in accordance with standards established by Secure
Care is required. Regardless of how Secure Care’s software, parts or products are obtained, they should not be installed,
Doc. No.: A20480691 Rev.: B ECO: 11970 Date: 03/11/16
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set-up, tested, supported, maintained or repaired by any person who has not satisfactorily completed that technical training
(a “qualified service technician”.) When Secure Care’s software, parts or products are sold separately from installation
services, it is assumed that only a qualified service technician will conduct any installation, set-up, testing, support,
maintenance or repair involving that software, part or products.
G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the
system comply with all local and national electrical and life safety codes. If you have any questions about compliance with
those codes, please contact your local authorities.
H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and
products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how
their systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately
diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone or Internet.
The only way to assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired
correctly or that a Secure Care system is functioning properly is to have it examined on site by a qualified service technician.
In addition, Secure Care software, parts and products cannot be operated or used correctly by anyone who has not
successfully completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-site diagnosis
and servicing by a qualified service technician or for successful completion of Secure Care in-service training. Secure Care
strongly recommends that any installation, set-up, testing, support, replacement, maintenance or repair of a system that is
performed by a person who has not satisfactorily completed technical training in accordance with standards established
by Secure Care be immediately checked on-site by a person who has completed that technical training.
WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING
ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO
ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED,
MAINTAINED, AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO
THE WORK.
I. Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for
protecting residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate
all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and
monitoring of residents, patients, and infants by a facility’s professional staff.
2. Limited Warranty
A. Subject to the limitations set forth in this general product warranty statement (as amended from time to time by
Secure Care in its absolute discretion), and unless a different period is specified in writing by Secure Care for a particular
product or service, Secure Care warrants that this product (subject to Secure Care's specified tolerances and excluding any
expendable items), if sold by Secure Care to an authorized Secure Care distributor, shall conform to the specifications
which accompany this product for a period of one (1) year from the date of delivery of this product by Secure Care to a
common carrier, f.o.b. Secure Care’s manufacturing facility in Concord, New Hampshire or, in the case of services, from
the date of first provision of such services. This warranty does not extend to and is not for the benefit of any person other
than an authorized Secure Care distributor who purchases this product from Secure Care, any sub-distributor thereof
and/or the customer to whom this product is first provided for use, by Secure Care, an authorized Secure Care distributor
or any sub-distributor thereof. In the event that this product does not comply with this warranty, Secure Care will, at its
option, either repair or replace this product or refund the purchase price, provided that this product is returned as provided
in section 2.b below. Replacement of this product under warranty will not extend the original warranty period.
Secure Care will also, at its option, either repair or replace this Product after the warranty has expired, for an additional
charge, provided that this Product is returned as provided in Section 2.B below. If Secure Care repairs or replaces this
Product after the warranty has expired, the terms of the warranty set forth in this Section 2.A for a new Product will apply
to the repaired or replaced Product, with the exception that the term will run for ninety (90) days from the date of repair
or replacement.
Repair may include the replacement of parts and products with functionally equivalent, reconditioned parts or products.
Any part or product replaced by Secure Care will become the property of Secure Care upon replacement.
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B. Warranty service is available by contacting Secure Care at 800-451-7917 and obtaining a Return Authorization
Number. No Product may be returned to Secure Care without first obtaining a Return Authorization Number. When
this Product is returned to Secure Care, please include the Return Authorization Number and a detailed written description
of the problem. Issuance of a Return Authorization Number by Secure Care will not constitute an admission that there
is a problem with the Product being returned, that any problem is covered by warranty or that Secure Care has any
responsibility to repair, replace, make refunds for or pay claims, costs, damages or liabilities connected with the Product
being returned.
NOTE: Tags are not repaired, nor is the warranty extended, beyond the expiration date.
If this Product is returned to Secure Care for any reason, you will retain title (unless and until a part or product is replaced,
in which case you will obtain title to the replacement part or product at the time of replacement), the risk of loss, and the
obligation to pay all costs of shipping, storage and other charges and obligations relating to this Product.
C. Except as stated in this section 2, Secure Care disclaims all warranties, express or implied, with respect to the whole
or any part of this product, including, without limitation, all implied warranties of merchantability, fitness for a particular
purpose, title and/or non-infringement. Secure Care also disclaims all obligations that might otherwise arise or be implied
from a course of dealing or usage in trade.
3. Limitations of Liability
A. Regardless of the form of any claim or action, Secure Care’s total liability to all persons, whether singly or together,
for all occurrences combined, for claims, costs, damages or liabilities based on any cause whatsoever and arising from or
in connection with this product, or the manufacture, distribution, promotion, sale, installation, set-up, testing, support,
maintenance, operation, servicing, use or performance of this product, or from or in connection with any delay or failure
in providing this product, shall not exceed the aggregate price (without interest) paid to Secure Care for this product.
B. In no event shall Secure Care be liable to anyone for any loss of data, loss of profits or loss of use of this product
or any equipment, or for any special, incidental, consequential, exemplary, punitive, multiple, or other damages, arising
from or in connection with the manufacture, distribution, promotion, sale, installation, set-up, testing, support,
maintenance, operation, servicing, use or performance of this product or from or in connection with any delay or failure
in providing or delivering this product.
C. In no event shall Secure Care be liable to anyone for any claims, costs, damages or liabilities caused by: (i) any
distributor’s failure to perform its obligations and responsibilities under a distributor agreement with Secure Care; (ii)
improper or defective promotion, distribution, sale, installation, set-up, testing, support, maintenance or repair of this
product, including work performed, without Secure Care’s prior written consent in its absolute discretion, by a person
who has not satisfactorily completed Secure Care technical training, or in a manner not consistent with Secure Care
technical training; (iii) improper or defective operation or use of this product by a person who has not successfully
completed Secure Care in-service training, or in a manner not consistent with Secure Care in-service training; (iv) supply
of this product by a distributor for use in, or the use of this product in, any system or configuration not designed to Secure
Care standards or in which a distributor or any third party has substituted materials and/or goods not specified by Secure
Care; or (v) deterioration of this product during storage.
D. You agree to indemnify and hold Secure Care harmless from all claims, costs, damages and liabilities asserted by
anyone for any damages that are excluded and waived, or are intended to be excluded and waived, by this section 3, or
which are imposed by law on behalf of anyone but which are not expressly stated in this general product warranty
statement.
E. The exclusions, waivers and limitations on claims, costs, damages and liabilities and any rights of indemnification
set forth in this section 3 shall be enforceable to the maximum extent allowed by law and shall not be expanded or negated
in any respect by Secure Care’s operation of a “help line” to receive and respond to telephone or dial-in inquires about
this product, by any communications through that “help line” or by any actions taken by anyone following communications
with Secure Care over such “help line.”
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4. Governing Law and Arbitration
A. This General Product Warranty Statement, and all questions arising out of or relating to it, shall be governed by
and construed in accordance with the laws of the State of New Hampshire, without giving effect to the conflict of laws
provisions thereof, and excluding the United Nations Convention on contracts for the international sale of goods, the
1974 convention on the limitation period on the international sale of goods (the “1974 convention”), and the protocol
amending the 1974 convention, done at Vienna April 11, 1980.
B. Any dispute, controversy or claim arising out of or relating to this general product warranty statement shall be
resolved by arbitration. Regardless of the amount in dispute, the arbitration shall be conducted by a single arbitrator
selected by the parties or, if they cannot agree, by a single arbitrator selected in accordance with the commercial arbitration
rules of the American Arbitration Association without regard to the amount in dispute. The arbitration shall be conducted
in English, in accordance with the commercial arbitration rules of the American Arbitration Association, in Concord, New
Hampshire. The decision of the arbitrator shall be binding and enforceable by any state or federal court in New
Hampshire, and you hereby consent to the personal jurisdiction of any state or federal court in New Hampshire for that
purpose. The expense of the arbitration (excluding each side’s own attorneys' fees, costs, and related expenses) shall
initially be paid in equal shares by each side, but the total of such expenses plus any award of attorneys' fees, cost and
expenses shall finally be paid by the parties as the arbitrator determines. Nothing in this section 4.b shall preclude Secure
Care from seeking provisional or equitable relief from any appropriate court to protect its rights prior to, pending or in
the absence of such arbitration proceedings.
5. Severability
The invalidity or unenforceability of any provision of this General Product Warranty Statement shall not affect the validity
or enforceability of any other provision hereof.
No term or condition of this General Product Warranty Statement may be waived except in writing signed by Secure Care.
A waiver on one or more occasions of any term or condition of this General Product Warranty Statement shall not
constitute or be deemed to be a waiver of such term or condition on any other occasion. No delay or failure of Secure
Care to exercise any right or remedy under this General Product Warranty Statement will operate as a waiver thereof; no
failure to enforce or insist upon compliance with any provision of this General Product Warranty Statement on any one
occasion shall be deemed to be a waiver of Secure Care's right to do so on another occasion; and no course of dealing will
constitute a waiver, alteration, limitation or expansion of any of the parties' rights and obligations under this General
Product Warranty Statement.
Revised 01/22/14
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
SECTION 10 Compliance Statements
This device complies with Part 15 of the FCC Rules:
Operation is subject to the following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference
that may cause undesired operation.
3. ‘‘This equipment may only be operated indoors. Operation outdoors is
in violation of 47 U.S.C. 301 and could subject the operator to serious
legal penalties.’’
Changes and Modifications not expressly approved by Secure Care Products
LLC. Can void your authority to operate this equipment under Federal
Communications Commission rules.
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
DAILY TAG TESTING LOG
DATE_____________________________
Patient Last Name
Patient First Name
Tag ID #
Tag Test
Pass/Fail
Tag Expiration
Date
Comments
NOTE: Test all Tags in use daily. Test all Tags prior to placing into use.
SECTION 11 DAILY TAG TEST LOG
Doc. No.: A20480691 Rev.: # ECO: # Date: 04/01/16
NOTES: