Secure Care 678MHZ Dual frequency RFID tag for managing dementia patients and newborn babies in health care facilities User Manual A20180684

Secure Care Products Inc Dual frequency RFID tag for managing dementia patients and newborn babies in health care facilities A20180684

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User Manual - A20180684

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 1

Transmitter User Guide

6.78 ID Non Cutband Adult

Transmitter

39 Chenell Drive

Concord, NH USA 03301-8501

Phone: (800) 451-7917/ (603) 223-0745

Fax: (603) 227-0200

http://www.securecare.com

CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE

Please contact your

Distributor /

Installer for service …

Tel.: ___________________________

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 2

TABLE OF CONTENTS

SECTION 1 IMPORTANT NOTICES 3

PLEASE READ THIS MANUAL BEFORE BEGINNING THE INSTALLATION OF A SECURE CARE SYSTEM 3

SECTION 2 CAMEO AND WATCH APPLIQUE 6

SECTION 3 POLICIES AND PROCEDURES 6

ORDERING NEW OR REPLACEMENT TRANSMITTERS 7

TWENTY-FOUR MONTH TRANSMITTER WARRANTY 7

DAILY TRANSMITTER TESTING 7

SECTION 4 STRAP INSTRUCTIONS 8

Cleaning the Transmitter 8

SECTION 5 USING TRANSMITTER WITH SECURE CARE SOFTWARE 9

SECTION 6 TRANSMITTER TROUBLE SHOOTING FLOWCHART 10

SECTION 7 SAMPLE LETTER FOR RESIDENT’S FAMILIES 11

SECTION 8 FCC COMPLIANCE STATEMENTS 12

SECTION 9 GENERAL PRODUCT WARRANTY STATEMENT 13

1. Notices 13

2. Limited Warranty 15

3. Limitations of Liability 16

4. Governing Law and Arbitration 16

5. Severability 17

6. Waiver 17

SECTION 10 DAILY TRANSMITTER TESTING LOG 18

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PLEASE READ THIS MANUAL BEFORE BEGINNING THE

INSTALLATION OF A SECURE CARE SYSTEM

This installation manual is provided for reference by purchasers and installers of Secure Care Products, LLC

(“Secure Care’s”) systems. This manual is not intended as a catalog of warnings for the protection of anyone or as a substitute for

obtaining professional training or assistance in the design of a facility’s security procedures and systems, or in the installation, set-

up, testing, support, operation, maintenance, repair or use of Secure Care’s systems. Nothing in this manual modifies the terms of

Secure Care’s General Product Warranty Statement or of any written agreement signed by Secure Care or creates further

warranties or extends benefits of any sort to anyone beyond those already expressly established in Secure Care’s General Product

Warranty Statement and in any written contract signed by Secure Care.

1. Secure Care is Not Responsible for the Locks

ALL LOCKS USED WITH SECURE CARE’S SYSTEM ARE DESIGNED, MANUFACTURED, LABELED AND

DELIVERED SOLELY BY AN INDEPENDENT VENDOR OVER WHOM SECURE CARE HAS NO CONTROL AND

FOR WHOSE ACTIONS OR FAILURES TO ACT SECURE CARE DISCLAIMS ALL RESPONSIBILITY.

REGARDLESS OF WHETHER THE LOCKS CARRY SECURE CARE’S LOGO OR NAME OR ANY OTHER

TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE CARE, SECURE CARE

DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE LOCKS AND/OR THEIR USE

WITH OR OPERATION IN THE SECURE CARE SYSTEM, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-

INFRINGEMENT. SECURE CARE ALSO DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE LOCKS

AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE SYSTEM THAT MIGHT OTHERWISE

ARISE OR BE IMPLIED FROM THE FACT THAT SUCH LOCKS CARRY SECURE CARE’S LOGO OR NAME OR

ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE CARE OR

FROM THE DELIVERY OR INSTALLATION OF THE LOCKS WITH SECURE CARE SOFTWARE, PARTS

AND/OR PRODUCTS OR FROM A COURSE OF DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR

DESIGNING, MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE

LOCKS AND/OR THEIR USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS EXCLUSIVELY

WITH THE INDEPENDENT VENDOR, AND ANY CLAIMS, COSTS, DAMAGES OR LIABILITIES ARISING

FROM THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE SYSTEM SHALL BE

MADE SOLELY AGAINST THE INDEPENDENT VENDOR.

2. Secure Care Is Not Responsible for The Computer Hardware.

IF YOU PURCHASE COMPUTER HARDWARE THROUGH SECURE CARE AND REQUEST THAT SECURE

CARE SOFTWARE BE INSTALLED AND TESTED ON THAT HARDWARE AT THE FACTORY, SECURE CARE

WARRANTS ONLY THAT THE HARDWARE AND THE SOFTWARE PACKAGES WERE INSTALLED, SET-UP

AND TESTED PRIOR TO SHIPMENT IN ACCORDANCE WITH ALL SECURE CARE PRODUCT MANUALS AND

THAT, AT THE TIME THE HARDWARE AND THE SOFTWARE PACKAGES WERE FINALLY INSPECTED AT

THE FACTORY, THEY WERE PERFORMING (SUBJECT TO SECURE CARE’S SPECIFIED TOLERANCES) IN

ACCORDANCE WITH SECURE CARE’S SPECIFICATIONS. SECURE CARE WILL NOT BE RESPONSIBLE FOR

ANY DEFECTS IN OR PROBLEMS CAUSED BY THE HARDWARE, ALL CLAIMS FOR WHICH MUST BE MADE

TO THE HARDWARE MANUFACTURER AND/OR VENDOR. SECURE CARE DISCLAIMS ALL WARRANTIES,

EXPRESS OR IMPLIED, WITH RESPECT TO THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE

SECURE CARE SYSTEM, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT.

SECTION 1 IMPORTANT NOTICES

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SECURE CARE ALSO DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE HARDWARE AND/OR ITS

USE WITH OR OPERATION IN THE SECURE CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE

IMPLIED FROM THE FACT THAT SUCH HARDWARE CARRIES SECURE CARE’S LOGO OR NAME OR ANY

OTHER TRADEMARK, SERVICE MARK OR TRADE NAME USED OR CLAIMED BY SECURE CARE OR FROM

THE DELIVERY OR INSTALLATION OF THE HARDWARE WITH SECURE CARE SOFTWARE, PARTS AND/OR

PRODUCTS OR FROM A COURSE OF DEALING OR USAGE IN TRADE. ALL RESPONSIBILITY FOR

DESIGNING, MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR DANGERS IN THE

HARDWARE AND/OR ITS USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS

EXCLUSIVELY WITH THE HARDWARE MANUFACTURER AND/OR VENDOR, AND ANY CLAIMS, COSTS,

DAMAGES OR LIABILITIES ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN

THE SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE HARDWARE MANUFACTURER

AND/OR VENDOR.

3. Several Factors Outside the Secure Care System Can Affect its Performance

Secure Care’s software, parts and products are designed for operation in a wireless system. However, the range,

performance, and predictability of any wireless system, including Secure Care’s, is dependent on several factors, including,

but not limited to, the following: building structure; environmental extremes (e.g., temperature, earth tremors, air pollution,

etc.); the proximity of other wireless devices; the presence of variable speed products; sources of Radio Frequency

Interference (RFI); physical orientation and positioning of the equipment; and sources of Electro Static Discharge (ESD).

Secure Care is not responsible for the effect of these types of factors on operation of its software, parts and products and

disclaims all responsibility for any claim relative thereto.

4. The Secure Care System Must be Properly Installed

Secure Care's system must be installed, set-up, tested, supported, operated, maintained, repaired and used only in

accordance with all manuals and instructions (including the user, installation, technical and other manuals) issued by

Secure Care (the "Product Manuals"). It is your responsibility to assure that any person who might be installing, setting-up,

testing, supporting, maintaining or repairing the Secure Care system knows the contents of and has access to the Product

Manuals and has successfully completed Secure Care technical training. It is also your responsibility to assure that any

person who might be operating or using this Product knows the contents of and has access to the Product Manuals and has

successfully completed Secure Care in-service training. Secure Care can not be responsible for performance problems

caused by a failure to follow prescribed and appropriate procedures for installation, set-up, testing, support, operation,

maintenance, repair and use.

All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory default”

settings. These “factory default” settings may not comply with building and life safety codes or other applicable laws and

regulations in the location where they are installed or operated. Secure Care strongly recommends, therefore, that the

settings on all Secure Care software, parts and products be checked and, if necessary, reset to comply with local building

and life safety codes and other applicable laws and regulations at the time of any installation, set-up, testing, support,

maintenance or repair.

5. Performance of the Secure Care System Software Depends on Proper Maintenance

Secure Care’s system is driven by software. However, the performance and reliability of any software-driven system

depends on adequately maintaining the recommended minimum configuration of computing platform, operating systems

and applications programs and on regularly performing industry-standard and application-specific backup processes. If

recommended minimum configurations of computing platform, operating systems, and applications programs are not

adequately maintained, or if appropriate backups are not regularly performed, the software may not drive the system as

intended. Secure Care is not responsible for operational problems caused by a failure to perform these maintenance and

backup procedures and disclaims all responsibility for any claim relative thereto.

6. Only a Qualified Service Technician Should Work on a Secure Care System

Secure Care does not authorize, and strongly recommends against, any installation or field replacement of software, parts

or products by untrained contractors or facility staff. Such work can be hazardous, can render the system ineffective and

will void any Secure Care warranty or liability that might otherwise relate to the system.

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Before any software, parts or products which have been designed and manufactured by Secure Care can be safely installed,

set-up, tested, supported, maintained or repaired, technical training in accordance with standards established by Secure

Care is required. Regardless of how Secure Care’s software, parts or products are obtained, they should not be installed,

set-up, tested, supported, maintained or repaired by any person who has not satisfactorily completed that technical training

(a “qualified service technician”.) When Secure Care’s software, parts or products are sold separately from installation

services, it is assumed that only a qualified service technician will conduct any installation, set-up, testing, support,

maintenance or repair involving that software, part or products.

7. Any Work Must Comply with Electrical and Life Safety Codes

It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system

comply with all local and national electrical and life safety codes. If you have any questions about compliance with those

codes, please contact your local authorities.

8. Immediately Have Replacements or Repairs Checked On-Site by a Qualified Service Technician

Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and products

for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how their

systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately

diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone or Internet.

The only way to assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired

correctly or that a Secure Care system is functioning properly is to have it examined on site by a qualified service

technician. In addition, Secure Care software, parts and products cannot be operated or used correctly by anyone who has

not successfully completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-site

diagnosis and servicing by a qualified service technician or for successful completion of Secure Care in-service training.

Secure Care strongly recommends that any installation, set-up, testing, support, maintenance or repair of a system that is

performed by a person who has not satisfactorily completed technical training in accordance with standards established by

Secure Care be immediately checked on-site by a qualified service technician.

WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING

ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO ASSURE

THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED, MAINTAINED AND

REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE WORK.

9. The Secure Care System is not a Substitute for Careful Identification and Monitoring by Professional

Staff

Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting

residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate all risk or

assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring

of residents, patients, and infants by a facility’s professional staff.

Revised 01/22/14

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New Cameo and Watch Applique

Cameos and Watch Appliques are to be placed on the transmitter by the

customer.

Cameos and Watch Appliques should be used with transmitters that are

placed on the patient's wrist.

The transmitter part number will be engraved on the bottom of the

transmitter. The expiration date and ID number (when applicable) will be

engraved on the side of the transmitter.

Cameos and Watch Appliques are only available with Non Cutband

Transmitters.

Watch Applique Part # A00020260

Cameo Applique Part # A00020261

SECTION 2 CAMEO AND WATCH APPLIQUE SECTION 3 POLICIES AND PROCEDURES

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ORDERING NEW OR REPLACEMENT TRANSMITTERS

Transmitters and straps are purchased directly from Secure Care Products , LLC. Please call 1-800-451-7917 to order

transmitters.

Transmitters and straps will typically be shipped within two weeks after receipt of your order. All transmitter sales are final

because they are date sensitive products. Transmitter straps are sold by the dozen for a single use.

TWENTY-FOUR MONTH TRANSMITTER WARRANTY

Transmitters are warranted for twenty-four months from date of shipment. If within the twenty-four month warranty period a

transmitter is not performing to our specification, CALL our toll free number (1-800-451-7917), for a TXRA (Transmitter

Return Authorization) BEFORE returning any Transmitter.

Transmitters returned to Secure Care products without prior approval may result in additional charges to your account.

A replacement transmitter will be sent at a prorated fee (based on the end of the original warranty of the transmitter being

returned) along with a postage paid label marked with a Return Authorization number. Simply replace the suspect transmitter

with the new replacement and send the suspect transmitter back to Secure Care Products within 15 days with facility name and

address, and the TXRA Number displayed, and a description of the transmitter problem. When the transmitter is returned to

Secure Care Products, LLC., it is tested on a system similar to that in the facility to verify that the transmitter is not working to our

specifications.

If the transmitter tests properly, and is in good working condition, the facility may be charged a prorated amount up to the original

due date, as well as freight charges incurred. If the transmitter is physically damaged the facility will be charged the full

replacement transmitter charge. If the suspect transmitter is not returned to us within the 15-day period, the facility will be

charged the prorated transmitter amount.

DAILY TRANSMITTER TESTING

Each day, the aide responsible for the care of the residents utilizing the Secure Care System must ensure that the transmitter is in

place. This must be done at each shift change. Documentation of this check should be made by the nurse's aide. This should be

recorded on the aide's daily checklist for the particular resident. Each transmitter should be tested daily to ensure working

properly. Date imprinted transmitters should be checked for expiration date at this time. The transmitter Tester (SCP part number

A07390900) is available to purchase for fast, easy testing of all transmitters.

A documented test of each transmitter at the facility must be made each day. This testing should also include those transmitters

not currently in use. The procedure involves using the transmitter Tester and/or the Exit Panel on the wall by the exit, and

documenting the performance of the transmitter.

Attached (Section 10) is a daily transmitter testing log, which you may find useful.

EXPMMMYYYY

IDXXXX

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1. Place the band through the slots in the transmitter, making sure that the strap is underneath the curved side and that

the curved side is towards the adult’s ankle or dominant wrist.

2. Place the narrow end of the strap through the receptor on the opposite end of the strap. The transmitter should be

properly fitted to the resident’s ankle or wrist with regard to comfort (two fingertips should fit between the band and the

resident’s ankle or wrist).

3. Pull strap and cut off excess length of strap close to transmitter.

Cleaning the Transmitter

Secure Care recommends transmitters are cleaned after each use. To properly clean the transmitter use lint free IPA (Isopropyl

Alcohol) wipes. With the transmitter removed from the resident, wipe the transmitter on all sides with the IPA wipe. When

cleaning is finished store the transmitter in a transmitter containment box.

If you have any questions please call your Distributor/Installer first, then if necessary call Secure Care Products, LLC. Service

Department at 1-800-451-7917 or email Order_39@securecare.com.

SECTION 4 STRAP INSTRUCTIONS

SNAP

POST

SNAP

RECEPTACLE

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If you are using the Secure Care Software (SCS), please complete the following steps:

NOTE: New transmitters need to be added to the transmitter list before they will be displayed in

the transmitter ID drop down menu.

1. Log in to Secure Care Software with your respective User Name and Password.

2. Click on “Admit” and fill out all of the required information following the hospital policy and procedure.

3. Click on the “Admit/Update” button.

4. Click the “Done” button.

5. Log out by clicking the “Log Out” button.

SECTION 5 USING TRANSMITTER WITH SECURE CARE

SOFTWARE

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SECTION 6 TRANSMITTER TROUBLE SHOOTING

FLOWCHART

Do you own a Tester? NO Test Transmitter at an Exit

With door open and Transmitter

present, does the Exit alarm?

NoYes

Please call

Secure Care

Products, LLC

Service

Department

1-800-451-

7917

Does the Transmitter test OK on the Tester?

Yes

Please call your

local Distributor

for parts and

service

Transmitter

Does a known working

Transmitter test OK on

the Tester?

Yes No

Is Power LED on

Tester solid

green?

Have the

batteries been

changed

recently in your

Tester ?

Does another known working

Transmitter work at the same

Exit?

NoYes

At another exit location

do the Transmitters

make the Exit alarm?

Yes

No Yes

Yes

Still not working

with Tester

Yes

Change batteries in

Tester and retest

Transmitter that is not

working

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Sample letter for facility to use on their letterhead for resident’s families

Our facility has installed the Secure Care System, an innovative electronic monitoring system for residents who may

tend to wander from the safety of our building. This new technology will allow us to care for confused ambulatory

residents without sacrificing their freedom of mobility or their quality of life.

Residents who need close supervision, either because of Alzheimer's disease, dementia, or just a tendency to wander

and become disorientated, wear a lightweight, waterproof ankle bracelet which is worn 24 hours a day and contains a

radio transmitter. If the resident wanders through a monitored exit, an alarm is triggered at the exit and/or a central

nurse station panel. The staff immediately returns the resident to the safety of the facility, thereby preventing what

may have been a life-threatening incident.

Our wandering residents are often physically able to leave the building accompanied by staff, but if they get outside

alone they become too confused to find their way back. The Secure Care System will allow our residents the freedom

to wander without the fear that they will wander too far. The system will not only give our wandering residents new

freedom, but also give our staff more time to care for all residents. It's a real advance for the long-term care facility.

The physically active resident who suffers from Alzheimer's disease, disorientation or dementia has long been a major

concern to nursing homes. In the past, safety measures have included physical or chemical restraints or around the

clock supervision.

The Secure Care System allows us to provide quality care for the elderly population. It is a dignified and safe method

of providing a secure environment for your loved one. If you would prefer that we not place a transmitter on your

family member, please indicate so in writing below.

_______________________

Administrator or DON

_______________________

Family Member

SECTION 7 SAMPLE LETTER FOR RESIDENT’S

FAMILIES

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SECTION 8 FCC COMPLIANCE STATEMENTS

FCC ID: KNK678MHZ

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference and

(2) This device must accept any interference received, including interference that may cause undesired operation

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BY PERMITTING INSTALLATION OR BY MAKING USE OF ANY PRODUCT OR SERVICE DESIGNED OR

MANUFACTURED BY SECURE CARE PRODUCTS, LLC. (“SECURE CARE”) (INCLUDING SUPPORT SERVICES,

MAINTAINED SOFTWARE AND MAJOR RELEASES, WHETHER OR NOT IT IS COVERED BY ANY SOFTWARE

MAINTENANCE OR LICENSE AGREEMENT) (“THIS PRODUCT”), YOU ACKNOWLEDGE THAT YOU HAVE READ

ALL THE TERMS AND CONDITIONS OF THIS GENERAL PRODUCT WARRANTY STATEMENT, THAT YOU

UNDERSTAND THEM, AND THAT YOU AGREE TO BE BOUND BY THEM. YOU UNDERSTAND THAT, IF YOU

PURCHASED THIS PRODUCT FROM ANY AUTHORIZED DISTRIBUTOR OF SECURE CARE, THAT DISTRIBUTOR IS

NOT SECURE CARE’S AGENT AND IS NOT AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTIES

OR TO AGREE TO ANY TERMS OR CONDITIONS WHICH ARE DIFFERENT FROM ANYTHING EXPRESSLY SET

FORTH IN THIS GENERAL PRODUCT WARRANTY STATEMENT.

If you do not agree to the terms and conditions of this General Product Warranty Statement, do not permit the installation or make

use of this Product and promptly return this Product to the place where you obtained it for a full refund. If you have any difficulty

obtaining a refund, please contact Secure Care at the telephone number provided in Section 2.B below.

1. Notices

A. ALL LOCKS USED WITH THE SECURE CARE SYSTEM ARE DESIGNED, MANUFACTURED, LABELED AND

DELIVERED SOLELY BY AN INDEPENDENT VENDOR OVER WHOM SECURE CARE HAS NO CONTROL AND FOR

WHOSE ACTIONS OR FAILURES TO ACT SECURE CARE DISCLAIMS ALL RESPONSIBILITY. REGARDLESS OF

WHETHER THE LOCKS CARRY SECURE CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK

OR TRADE NAME USED OR CLAIMED BY SECURE CARE, SECURE CARE DISCLAIMS ALL WARRANTIES,

EXPRESS OR IMPLIED, WITH RESPECT TO THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE

SECURE CARE SYSTEM, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. SECURE

CARE ALSO DISCLAIMS ALL OBLIGATIONS WITH RESPECT TO THE LOCKS AND/OR THEIR USE WITH OR

OPERATION IN THE SECURE CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE IMPLIED FROM THE FACT

THAT SUCH LOCKS CARRY SECURE CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK

OR TRADE NAME USED OR CLAIMED BY SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF THE

LOCKS WITH SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE OF DEALING OR

USAGE IN TRADE. ALL RESPONSIBILITY FOR DESIGNING, MANUFACTURING, LABELING AND WARNING OF

HIDDEN DEFECTS OR DANGERS IN THE LOCKS AND/OR THEIR USE WITH AND OPERATION IN THE SECURE

CARE SYSTEM RESTS EXCLUSIVELY WITH THE INDEPENDENT VENDOR, AND ANY CLAIMS, COSTS, DAMAGES

OR LIABILITIES ARISING FROM THE LOCKS AND/OR THEIR USE WITH OR OPERATION IN THE SECURE CARE

SYSTEM SHALL BE MADE SOLELY AGAINST THE INDEPENDENT VENDOR.

B. IF YOU PURCHASE COMPUTER HARDWARE THROUGH SECURE CARE AND REQUEST THAT SECURE

CARE SOFTWARE BE INSTALLED AND TESTED ON THAT HARDWARE AT THE FACTORY, SECURE CARE

WARRANTS ONLY THAT THE HARDWARE AND THE SOFTWARE PACKAGES WERE INSTALLED, SET-UP AND

TESTED PRIOR TO SHIPMENT IN ACCORDANCE WITH ALL SECURE CARE PRODUCT MANUALS AND THAT, AT

THE TIME THE HARDWARE AND THE SOFTWARE PACKAGES WERE FINALLY INSPECTED AT THE FACTORY,

THEY WERE PERFORMING (SUBJECT TO SECURE CARE’S SPECIFIED TOLERANCES) IN ACCORDANCE WITH

SECURE CARE’S SPECIFICATIONS. SECURE CARE WILL NOT BE RESPONSIBLE FOR ANY DEFECTS IN OR

PROBLEMS CAUSED BY THE HARDWARE, ALL CLAIMS FOR WHICH MUST BE MADE TO THE HARDWARE

MANUFACTURER AND/OR VENDOR. SECURE CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,

WITH RESPECT TO THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE SECURE CARE SYSTEM,

INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. SECURE CARE ALSO DISCLAIMS ALL

OBLIGATIONS WITH RESPECT TO THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE SECURE

CARE SYSTEM THAT MIGHT OTHERWISE ARISE OR BE IMPLIED FROM THE FACT THAT SUCH HARDWARE

SECTION 9 GENERAL PRODUCT WARRANTY

STATEMENT

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CARRIES SECURE CARE’S LOGO OR NAME OR ANY OTHER TRADEMARK, SERVICE MARK OR TRADE NAME

USED OR CLAIMED BY SECURE CARE OR FROM THE DELIVERY OR INSTALLATION OF THE HARDWARE WITH

SECURE CARE SOFTWARE, PARTS AND/OR PRODUCTS OR FROM A COURSE OF DEALING OR USAGE IN TRADE.

ALL RESPONSIBILITY FOR DESIGNING, MANUFACTURING, LABELING AND WARNING OF HIDDEN DEFECTS OR

DANGERS IN THE HARDWARE AND/OR ITS USE WITH AND OPERATION IN THE SECURE CARE SYSTEM RESTS

EXCLUSIVELY WITH THE HARDWARE MANUFACTURER AND/OR VENDOR, AND ANY CLAIMS, COSTS,

DAMAGES OR LIABILITIES ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE

SECURE CARE SYSTEM SHALL BE MADE SOLELY AGAINST THE HARDWARE MANUFACTURER AND/OR

VENDOR.

C. Secure Care’s software, parts and products are designed for operation in a wireless system. However, the range,

performance, and predictability of any wireless system, including Secure Care’s, is dependent on several factors, including, but

not limited to, the following: building structure; environmental extremes (e.g., temperature, earth tremors, air pollution, etc.); the

proximity of other wireless devices; the presence of variable speed products; sources of Radio Frequency Interference (RFI);

physical orientation and positioning of the equipment; and sources of Electro Static Discharge (“ESD”). Secure Care cannot be

responsible for the effect of these types of factors on operation of its software, parts and products.

D. This Product must be installed, set-up, tested, supported, operated, maintained, repaired and used only in accordance with

all manuals and instructions (including the user, installation, technical and other manuals) issued by Secure Care (the “Product

Manuals”). It is your responsibility to assure that any person who might be installing, setting-up, testing, supporting, maintaining

or repairing this Product knows the contents of and has access to the Product Manuals and has successfully completed Secure

Care technical training. It is also your responsibility to assure that any person who might be operating or using this Product

knows the contents of and has access to the Product Manuals and has successfully completed Secure Care in-service training. If

you do not have the Product Manuals or if you have any questions regarding this Product and/or its installation, set-up, testing,

support, operation, maintenance, repair or use, please call Secure Care at the telephone number provided in section 2.B below.

Secure Care cannot be responsible for performance problems caused by a failure to follow published and appropriate procedures

for installation, set-up, testing, support, operation, maintenance, repair and use.

All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory default” settings.

These “factory default” settings may not comply with building and life safety codes or other applicable laws and regulations in the

location where they are installed or operated. Secure Care strongly recommends, therefore, that the settings on all Secure Care

software, parts and products be checked and, if necessary, reset to comply with local building and life safety codes and other

applicable laws and regulations at the time of any installation, set-up, testing, support, maintenance or repair.

E. Secure Care’s system is driven by software. However, the performance and reliability of any software-driven system

depends on adequately maintaining the recommended minimum configuration of computing platform, operating systems and

applications programs and on regularly performing industry-standard and application-specific backup processes. If recommended

minimum configurations of computing platform, operating systems, and applications programs are not adequately maintained, or

if appropriate backups are not regularly performed, the software may not drive the system as intended. Secure Care cannot be

responsible for operational problems caused by a failure to perform these maintenance and backup procedures.

F. Secure Care does not authorize, and strongly recommends against, any installation or field replacement of software, parts or

products by untrained contractors or facility staff. Such work can be hazardous, can render the system ineffective and will void

any Secure Care warranty or liability that might otherwise relate to the system.

Before any software, parts or products, which have been designed and manufactured by Secure Care can be safely installed, set-

up, tested, supported, maintained or repaired, technical training in accordance with standards established by Secure Care is

required. Regardless of how Secure Care’s software, parts or products are obtained, they should not be installed, set-up, tested,

supported, maintained or repaired by any person who has not satisfactorily completed that technical training (a “qualified service

technician”.) When Secure Care’s software, parts or products are sold separately from installation services, it is assumed that only

a qualified service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that software,

part or products.

G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system

comply with all local and national electrical and life safety codes. If you have any questions about compliance with those codes,

please contact your local authorities.

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H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and

products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how their

systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately diagnose the

cause of any problems or give complete instructions on how to fix problems over the telephone or Internet. The only way to

assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired correctly or that a Secure

Care system is functioning properly is to have it examined on site by a qualified service technician. In addition, Secure Care

software, parts and products cannot be operated or used correctly by anyone who has not successfully completed Secure Care in-

service training. Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician

or for successful completion of Secure Care in-service training. Secure Care strongly recommends that any installation, set-up,

testing, support, replacement, maintenance or repair of a system that is performed by a person who has not satisfactorily

completed technical training in accordance with standards established by Secure Care be immediately checked on-site by a person

who has completed that technical training.

WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING ENVIRONMENT

MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO ASSURE THAT SECURE CARE’S

SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED, MAINTAINED, AND REPAIRED CORRECTLY IS

TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE WORK.

I. Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting

residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate all risk or assure

complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring of residents,

patients, and infants by a facility’s professional staff.

2. Limited Warranty

A. Subject to the limitations set forth in this general product warranty statement (as amended from time to time by Secure

Care in its absolute discretion), and unless a different period is specified in writing by Secure Care for a particular product or

service, Secure Care warrants that this product (subject to Secure Care's specified tolerances and excluding any expendable

items), if sold by Secure Care to an authorized Secure Care distributor, shall conform to the specifications which accompany this

product for a period of one (1) year from the date of delivery of this product by Secure Care to a common carrier, f.o.b. Secure

Care’s manufacturing facility in Concord, New Hampshire or, in the case of services, from the date of first provision of such

services. This warranty does not extend to and is not for the benefit of any person other than an authorized Secure Care

distributor who purchases this product from Secure Care, any sub-distributor thereof and/or the customer to whom this product is

first provided for use, by Secure Care, an authorized Secure Care distributor or any sub-distributor thereof. In the event that this

product does not comply with this warranty, Secure Care will, at its option, either repair or replace this product or refund the

purchase price, provided that this product is returned as provided in section 2.b below. Replacement of this product under

warranty will not extend the original warranty period.

Secure Care will also, at its option, either repair or replace this Product after the warranty has expired, for an additional charge,

provided that this Product is returned as provided in Section 2.B below. If Secure Care repairs or replaces this Product after the

warranty has expired, the terms of the warranty set forth in this Section 2.A for a new Product will apply to the repaired or

replaced Product, with the exception that the term will run for ninety (90) days from the date of repair or replacement.

Repair may include the replacement of parts and products with functionally equivalent, reconditioned parts or products. Any part

or product replaced by Secure Care will become the property of Secure Care upon replacement.

B. Warranty service is available by contacting Secure Care at 800-451-7917 and obtaining a Return Authorization Number.

No Product may be returned to Secure Care without first obtaining a Return Authorization Number. When this Product is

returned to Secure Care, please include the Return Authorization Number and a detailed written description of the problem.

Issuance of a Return Authorization Number by Secure Care will not constitute an admission that there is a problem with the

Product being returned, that any problem is covered by warranty or that Secure Care has any responsibility to repair, replace,

make refunds for or pay claims, costs, damages or liabilities connected with the Product being returned.

NOTE: Transmitters are not repaired, nor is the warranty extended, beyond the expiration date.

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 16

If this Product is returned to Secure Care for any reason, you will retain title (unless and until a part or product is replaced, in

which case you will obtain title to the replacement part or product at the time of replacement), the risk of loss, and the obligation

to pay all costs of shipping, storage and other charges and obligations relating to this Product.

C. Except as stated in this section 2, Secure Care disclaims all warranties, express or implied, with respect to the whole or any

part of this product, including, without limitation, all implied warranties of merchantability, fitness for a particular purpose, title

and/or non-infringement. Secure Care also disclaims all obligations that might otherwise arise or be implied from a course of

dealing or usage in trade.

3. Limitations of Liability

A. Regardless of the form of any claim or action, Secure Care’s total liability to all persons, whether singly or together, for all

occurrences combined, for claims, costs, damages or liabilities based on any cause whatsoever and arising from or in connection

with this product, or the manufacture, distribution, promotion, sale, installation, set-up, testing, support, maintenance, operation,

servicing, use or performance of this product, or from or in connection with any delay or failure in providing this product, shall

not exceed the aggregate price (without interest) paid to Secure Care for this product.

B. In no event shall Secure Care be liable to anyone for any loss of data, loss of profits or loss of use of this product or any

equipment, or for any special, incidental, consequential, exemplary, punitive, multiple, or other damages, arising from or in

connection with the manufacture, distribution, promotion, sale, installation, set-up, testing, support, maintenance, operation,

servicing, use or performance of this product or from or in connection with any delay or failure in providing or delivering this

product.

C. In no event shall Secure Care be liable to anyone for any claims, costs, damages or liabilities caused by: (i) any

distributor’s failure to perform its obligations and responsibilities under a distributor agreement with Secure Care; (ii) improper or

defective promotion, distribution, sale, installation, set-up, testing, support, maintenance or repair of this product, including work

performed, without Secure Care’s prior written consent in its absolute discretion, by a person who has not satisfactorily completed

Secure Care technical training, or in a manner not consistent with Secure Care technical training; (iii) improper or defective

operation or use of this product by a person who has not successfully completed Secure Care in-service training, or in a manner

not consistent with Secure Care in-service training; (iv) supply of this product by a distributor for use in, or the use of this product

in, any system or configuration not designed to Secure Care standards or in which a distributor or any third party has substituted

materials and/or goods not specified by Secure Care; or (v) deterioration of this product during storage.

D. You agree to indemnify and hold Secure Care harmless from all claims, costs, damages and liabilities asserted by anyone

for any damages that are excluded and waived, or are intended to be excluded and waived, by this section 3, or which are imposed

by law on behalf of anyone but which are not expressly stated in this general product warranty statement.

E. The exclusions, waivers and limitations on claims, costs, damages and liabilities and any rights of indemnification set forth

in this Section 3 shall be enforceable to the maximum extent allowed by law and shall not be expanded or negated in any respect

by Secure Care’s operation of a “help line” to receive and respond to telephone or dial-in inquires about this product, by any

communications through that “help line” or by any actions taken by anyone following communications with Secure Care over

such “help line.”

4. Governing Law and Arbitration

A. This General Product Warranty Statement, and all questions arising out of or relating to it, shall be governed by and

construed in accordance with the laws of the State of New Hampshire, without giving effect to the conflict of laws provisions

thereof, and excluding the United Nations Convention on contracts for the international sale of goods, the 1974 convention on the

limitation period on the international sale of goods (the “1974 convention”), and the protocol amending the 1974 convention, done

at Vienna April 11, 1980.

B. Any dispute, controversy or claim arising out of or relating to this general product warranty statement shall be resolved by

arbitration. Regardless of the amount in dispute, the arbitration shall be conducted by a single arbitrator selected by the parties or,

if they cannot agree, by a single arbitrator selected in accordance with the commercial arbitration rules of the American

Arbitration Association without regard to the amount in dispute. The arbitration shall be conducted in English, in accordance with

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 17

the commercial arbitration rules of the American Arbitration Association, in Concord, New Hampshire. The decision of the

arbitrator shall be binding and enforceable by any state or federal court in New Hampshire, and you hereby consent to the

personal jurisdiction of any state or federal court in New Hampshire for that purpose. The expense of the arbitration (excluding

each side’s own attorneys' fees, costs, and related expenses) shall initially be paid in equal shares by each side, but the total of

such expenses plus any award of attorneys' fees, cost and expenses shall finally be paid by the parties as the arbitrator determines.

Nothing in this section 4.b shall preclude Secure Care from seeking provisional or equitable relief from any appropriate court to

protect its rights prior to, pending or in the absence of such arbitration proceedings.

5. Severability

The invalidity or unenforceability of any provision of this General Product Warranty Statement shall not affect the validity or

enforceability of any other provision hereof.

6. Waiver

No term or condition of this General Product Warranty Statement may be waived except in writing signed by Secure Care. A

waiver on one or more occasions of any term or condition of this General Product Warranty Statement shall not constitute or be

deemed to be a waiver of such term or condition on any other occasion. No delay or failure of Secure Care to exercise any right or

remedy under this General Product Warranty Statement will operate as a waiver thereof; no failure to enforce or insist upon

compliance with any provision of this General Product Warranty Statement on any one occasion shall be deemed to be a waiver of

Secure Care's right to do so on another occasion; and no course of dealing will constitute a waiver, alteration, limitation or

expansion of any of the parties' rights and obligations under this General Product Warranty Statement.

Revised 01/22/14

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 18

DAILY TRANSMITTER TESTING LOG DATE_____________________________

NOTE: Test all transmitters in use daily. Test all transmitters prior to placing into use.

SECTION 10 DAILY TRANSMITTER TESTING LOG

Resident Last

Name Resident First

Name Transmitter

ID #

Transmitter

Test

Pass/Fail

Transmitter

Expiration

Date Comments

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 19

NOTES:

User Manual A20180684

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 1

Transmitter User Guide

6.78 ID Non Cutband Adult

Transmitter

39 Chenell Drive

Concord, NH USA 03301-8501

Phone: (800) 451-7917/ (603) 223-0745

Fax: (603) 227-0200

http://www.securecare.com

CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE

Please contact your

Distributor /

Installer for service …

Tel.: ___________________________

Doc: A20180684 Rev. B ECO: 11030 Date: 02/XX/14 2

TABLE OF CONTENTS

SECTION 1 IMPORTANT NOTICES 3

PLEASE READ THIS MANUAL BEFORE BEGINNING THE INSTALLATION OF A SECURE CARE SYSTEM 3

SECTION 2 CAMEO AND WATCH APPLIQUE 6

SECTION 3 POLICIES AND PROCEDURES 6

ORDERING NEW OR REPLACEMENT TRANSMITTERS 7

TWENTY-FOUR MONTH TRANSMITTER WARRANTY 7

DAILY TRANSMITTER TESTING 7

SECTION 4 STRAP INSTRUCTIONS 8

Cleaning the Transmitter 8

SECTION 5 USING TRANSMITTER WITH SECURE CARE SOFTWARE 9

SECTION 6 TRANSMITTER TROUBLE SHOOTING FLOWCHART 10

SECTION 7 SAMPLE LETTER FOR RESIDENT’S FAMILIES 11

SECTION 8 FCC COMPLIANCE STATEMENTS 12

SECTION 9 GENERAL PRODUCT WARRANTY STATEMENT 13

1. Notices 13

2. Limited Warranty 15

3. Limitations of Liability 16

4. Governing Law and Arbitration 16

5. Severability 17

6. Waiver 17

SECTION 10 DAILY TRANSMITTER TESTING LOG 18