Sendible User Manual

2012-02-09

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Table of contents
What is Sendible? ........................................................................................................................ 9
How can Sendible help me? ..................................................................................................... 10
Getting Started ........................................................................................................................... 11
Signing in ............................................................................................................................... 11
Free Trial ............................................................................................................................... 12
Paid Plans ............................................................................................................................. 13
Solo ................................................................................................................................... 14
Marketer ............................................................................................................................ 15
Business ........................................................................................................................... 15
Enterprise ......................................................................................................................... 16
Other plans ....................................................................................................................... 17
White Label ...................................................................................................................... 17
White Label FAQs ...................................................................................................... 19
Sendible Tokens .............................................................................................................. 19
Billing System ................................................................................................................... 20
Which plan should I choose? .......................................................................................... 21
Take a Tour ........................................................................................................................... 22
Add/Edit Services ................................................................................................................. 23
How to add a Facebook Group ...................................................................................... 23
Inserting a link preview ............................................................................................... 25
Add Services .................................................................................................................... 27
Social ........................................................................................................................... 27
Status Updates and Microblogging ..................................................................... 27
Photo or File Sharing ............................................................................................ 28
Link Sharing and Bookmarking ............................................................................ 29
Location-based Services ...................................................................................... 30
Social Media Messaging ...................................................................................... 30
Streams ....................................................................................................................... 31
Social Streams ...................................................................................................... 31
Photos .......................................................................................................................... 32
Photos and File Sharing ....................................................................................... 32
Blogs ............................................................................................................................ 33
Blogs ....................................................................................................................... 33
What is a Sendiblog? ....................................................................................... 33
Monitoring .................................................................................................................... 34
Brand Monitoring ................................................................................................... 35
How to a review ................................................................................................. 35
RSS .............................................................................................................................. 36
RSS ......................................................................................................................... 36
Bookmarking ............................................................................................................... 37
Link Sharing and Bookmarking ............................................................................ 37
Email ............................................................................................................................ 38
Email Services ....................................................................................................... 38
SMS ............................................................................................................................. 38
SMS Messaging .................................................................................................... 38
How to add SMS Auto Responder ................................................................. 39
Import ........................................................................................................................... 40
CSV Importers ....................................................................................................... 40
How to import contacts from a CSV file ......................................................... 40
Automation .................................................................................................................. 41

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Autoresponders ..................................................................................................... 42
Twitter Automation Services ................................................................................. 42
How to add a Twitter Welcome Message ...................................................... 42
How to add Twitter Auto Replies ..................................................................... 43
How to add Twitter Auto Follower ................................................................... 45
How to add Twitter Auto Unfollower ................................................................ 46
Social Media, SMS and Email Autoresponders ................................................ 48
How to add an Email Auto Responder ........................................................... 48
How to add a Facebook Auto Responder ..................................................... 49
How to add a LinkedIn Auto Responder ........................................................ 50
How to add SMS Auto Responder ................................................................. 51
Latest ........................................................................................................................... 51
Branded Post .............................................................................................................. 52
My Services ...................................................................................................................... 53
Sharing Services ........................................................................................................ 53
Transferring Services ................................................................................................. 54
Editing or Deleting Services ...................................................................................... 55
Importing Contacts ................................................................................................................ 55
My Users ..................................................................................................................................... 58
Creating a new user ............................................................................................................. 58
Purchase User Accounts ..................................................................................................... 60
Transfer Tokens .................................................................................................................... 61
Reports .................................................................................................................................. 61
Sharing ................................................................................................................................... 62
Switching between users ..................................................................................................... 63
Managing Users .................................................................................................................... 63
User Permissions ............................................................................................................ 63
Editing Users .................................................................................................................... 64
Approval Workflow ........................................................................................................... 65
Deleting Users ................................................................................................................. 67
Rebrand and Resell Sendible to your Clients .................................................................... 67
My Profile .................................................................................................................................... 70
My Details .............................................................................................................................. 70
Account Details ................................................................................................................ 70
Change my password ................................................................................................ 71
Contact Details ................................................................................................................ 71
Picture/Logo ..................................................................................................................... 72
Time Settings ................................................................................................................... 73
Preferences ...................................................................................................................... 74
Group Posting .................................................................................................................. 75
URL Shortening ................................................................................................................ 76
Images .............................................................................................................................. 76
Location ............................................................................................................................ 77
Remote API Key .............................................................................................................. 78
My Account ............................................................................................................................ 79
Message Statistics .......................................................................................................... 79
Account Statistics ............................................................................................................ 80
My Subscription .................................................................................................................... 81
Subscription Details ........................................................................................................ 81
Billing Information ............................................................................................................. 81
Unpaid Invoices ................................................................................................................ 82
Receipts ............................................................................................................................ 82
My Account ................................................................................................................................. 84

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Upgrading .............................................................................................................................. 84
Other Plans ....................................................................................................................... 85
Sendible Tokens .............................................................................................................. 86
Payment Options .................................................................................................................. 87
Message Box ............................................................................................................................. 88
Selecting Services ................................................................................................................ 88
Compose ............................................................................................................................... 88
Compose an Email .......................................................................................................... 89
Saving contacts after sending an Email ................................................................... 90
Compose an SMS ........................................................................................................... 92
Saving contacts after sending an SMS .................................................................... 93
Compose a Social Network Message .......................................................................... 94
Compose a Group Message .......................................................................................... 95
Compose a post to Wordpress ...................................................................................... 96
Compose a post to Blogspot ......................................................................................... 98
Add Social Network ...................................................................................................... 100
Functions ........................................................................................................................ 101
Subject or Title .......................................................................................................... 102
URL ............................................................................................................................ 102
Attach .................................................................................................................... 102
Shrink and Insert .................................................................................................. 103
Shrink .................................................................................................................... 104
Insert ...................................................................................................................... 104
Load Images from URL ....................................................................................... 105
Attach to message ......................................................................................... 106
Embed in message ........................................................................................ 106
Photo or File .............................................................................................................. 107
Past Files .................................................................................................................. 108
Attach to message .............................................................................................. 109
Embed in message ............................................................................................. 109
Tags ........................................................................................................................... 110
Templates .................................................................................................................. 110
Merge Tags ............................................................................................................... 112
eCard ......................................................................................................................... 113
Scheduling ................................................................................................................. 114
Toggle Editor ............................................................................................................ 115
Rich Text Editor ............................................................................................................. 116
Sending Options ............................................................................................................ 119
Notify Me When Sent ................................................................................................ 120
Enable SMS Replies ................................................................................................ 120
Inbox ..................................................................................................................................... 120
Streams .......................................................................................................................... 121
Comments/Likes/Share ........................................................................................... 121
Starring a post .......................................................................................................... 123
Adding a new stream ............................................................................................... 123
Assigning a message ................................................................................................... 123
Positive or Negative Sentiment ................................................................................... 124
Responding to a message ........................................................................................... 124
Responding to an SMS ................................................................................................. 125
Responding from your Sendible Inbox ................................................................... 125
Responding from your email account ..................................................................... 126
Filtering messages in your Sendible Inbox ................................................................. 127
Scheduled ........................................................................................................................... 128

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Drafts ................................................................................................................................... 128
Monitoring ............................................................................................................................ 129
Adding a new keyword .................................................................................................. 129
Reading your mentions ................................................................................................. 131
Sharing a mention ......................................................................................................... 131
Responding to a mention .............................................................................................. 131
Assigning a mention ...................................................................................................... 132
Editing a mention ........................................................................................................... 134
Tasks ................................................................................................................................... 134
Stream ................................................................................................................................. 135
Feeds ................................................................................................................................... 136
Adding a feed ................................................................................................................ 136
Sharing feeds ................................................................................................................. 137
Search ................................................................................................................................. 138
Sent ...................................................................................................................................... 138
Bounced .............................................................................................................................. 139
Calendar .............................................................................................................................. 141
My Blogs ................................................................................................................................... 142
Creating a New Blog .......................................................................................................... 143
Creating a New Post .......................................................................................................... 145
Statistics .............................................................................................................................. 147
My Contacts ............................................................................................................................. 148
Adding a new contact ......................................................................................................... 148
Groups ................................................................................................................................. 150
Widget ................................................................................................................................. 150
Step 1 ............................................................................................................................. 151
Step 2 ............................................................................................................................. 151
Creating custom fields ............................................................................................. 152
Step 3 ............................................................................................................................. 153
Step 4 ............................................................................................................................. 154
Previewing Widget ........................................................................................................ 154
Get Widget Code .......................................................................................................... 155
Add Autoresponder ....................................................................................................... 156
Deleting or Editing Contacts ............................................................................................. 156
Import ................................................................................................................................... 156
Importing Contacts ........................................................................................................ 157
My Groups ................................................................................................................................ 160
Setting up a group .............................................................................................................. 160
Favoriting a group .............................................................................................................. 161
Sending a group message ................................................................................................ 161
My Reports ............................................................................................................................... 163
General ................................................................................................................................ 163
Sent Messages .............................................................................................................. 163
Pending Messages ....................................................................................................... 164
Message Effectiveness ................................................................................................ 164
Profiles ................................................................................................................................. 165
Messages ............................................................................................................................ 168
Message Analytics ........................................................................................................ 169
Recipients ...................................................................................................................... 170
Responses ..................................................................................................................... 171
Daily Statistics ............................................................................................................... 172
Message Statistics ........................................................................................................ 172
Click Analysis ................................................................................................................. 173

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Recipient Analysis ......................................................................................................... 174
What does the yellow star mean? ................................................................................ 174
Clicks ................................................................................................................................... 174
Clicks Over Time ........................................................................................................... 175
Referring Sites ............................................................................................................... 175
What does the yellow star mean? ................................................................................ 176
Mentions .............................................................................................................................. 176
Buzz Over Time .............................................................................................................. 176
Buzz By Source .............................................................................................................. 177
Top Users ....................................................................................................................... 178
Site Analytics ...................................................................................................................... 179
Site Usage ..................................................................................................................... 180
Traffic Sources ............................................................................................................... 181
Content Overview .......................................................................................................... 182
Map Overlay ................................................................................................................... 183
Reports ................................................................................................................................ 184
Message Reports .......................................................................................................... 184
Profile Reports ............................................................................................................... 185
Contact Reports ............................................................................................................. 185
Affiliate Reports ............................................................................................................. 186
User Reports .................................................................................................................. 187
Add/Edit Services ................................................................................................................... 188
Services ............................................................................................................................... 189
Social .............................................................................................................................. 190
Status Updates and Microblogging ........................................................................ 190
Photo Sharing ........................................................................................................... 190
Link Sharing and Bookmarking .............................................................................. 191
Location-based Services ........................................................................................ 191
Social Media Messaging ......................................................................................... 192
Streams .......................................................................................................................... 192
Social Streams ......................................................................................................... 192
Blogs ............................................................................................................................... 193
Blogs .......................................................................................................................... 193
Monitoring ....................................................................................................................... 193
Brand Monitoring ...................................................................................................... 194
RSS ................................................................................................................................. 194
Email ............................................................................................................................... 194
Email Services .......................................................................................................... 194
SMS ................................................................................................................................ 195
SMS Messaging ....................................................................................................... 195
Bulk ................................................................................................................................. 195
CSV Importers .......................................................................................................... 195
Other ............................................................................................................................... 196
Twitter Auto Follower ................................................................................................ 196
Latest .............................................................................................................................. 196
Branded Post ................................................................................................................. 197
Adding services .................................................................................................................. 197
My Services ......................................................................................................................... 198
Editing and deleting services ....................................................................................... 199
How to's... ................................................................................................................................. 200
How to add a Facebook Fan Page .................................................................................. 200
Add Settings for Facebook Fan Page ........................................................................ 201
Geotargeting Facebook Fans ........................................................................................... 202

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What is Geotargeting? .................................................................................................. 202
Targeting specific fans using Facebook ..................................................................... 202
Targeting Specific Fans using Sendible ..................................................................... 203
How to grow your Twitter follower-base with Sendible ................................................... 204
How to add Twitter Auto Follower ................................................................................ 205
How to setup an email autoresponder ............................................................................. 206
How to post links to Facebook Fan Pages ..................................................................... 208
How to send an email newsletter ...................................................................................... 209
How to track localized social media mentions and engagement .................................. 213
How to read and respond to social media messages ................................................... 215
How to send your first message ........................................................................................ 216
How to send an SMS ......................................................................................................... 217
How to send an Email ........................................................................................................ 218
How to import and send message to LinkedIn contacts ................................................ 219
How to create an email opt-in form with Sendible .......................................................... 219
How to send SMS text messages to a group using Sendible ....................................... 221
How to customize and send an email newsletter using Sendible's prebuilt templates 222
How to import, customize and send your own HTML template using Sendible ........... 223
FAQ's ........................................................................................................................................ 224
What Social Media services do you support? ................................................................. 224
Social .............................................................................................................................. 225
Streams .......................................................................................................................... 226
Blogs ............................................................................................................................... 227
Monitoring ....................................................................................................................... 227
RSS ................................................................................................................................. 227
Email ............................................................................................................................... 227
SMS ................................................................................................................................ 227
Bulk ................................................................................................................................. 227
Other ............................................................................................................................... 227
Latest .............................................................................................................................. 228
Custom ........................................................................................................................... 228
Can I change 'Via Sendible' to 'Via My Company' for Facebook posts? ..................... 228
Do recurring messages count towards my messaging limit? ........................................ 228
My Facebook posts are not going through. What must I do? ........................................ 228
My Tweets are not going through to Twitter. What must I do? ....................................... 228
How can I send out a bulk email campaign when I run out of message credits? ......... 229
My messages aren't going out immediately or at the scheduled time. What must I do? ...
229
How do I become an affiliate? ........................................................................................... 229
What networks and countries do you support for SMS? ................................................ 229
Does Sendible allow me to receive MMS messages? .................................................. 260
How do I upload images to a newsletter? ........................................................................ 260
How do I replace an image in a newsletter? .................................................................... 260
Can I post a Sendiblog update to Facebook? ................................................................ 260
My Facebook posts have stopped posting. How do I fix this? ...................................... 260
Why does my Inbox have green and red dots? ............................................................... 261
What is a Facebook Wall Post? ....................................................................................... 261
What does the yellow star mean? ..................................................................................... 261
What is the number of services I could add to my account with Pay-As-You-Go Pricing?
261
I can't post to facebook fan page, it keeps getting bounced. ........................................ 261
Why are Bulk Facebook Wall Posts only reaching about 20 contacts? ....................... 261
Why are my posts being sent early? ................................................................................. 262

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What are the image sizes for newsletter template #9? .................................................. 262
If I send a group email to 1,000 people does is count as 1 message credit or 1,000?262
What's the best plan for a freelance Social Media marketer? ....................................... 262
How do I add a post to Wordpress? ................................................................................. 262
How do I add a post to Blogspot? .................................................................................... 264
How do I import phone numbers into Sendible for text messaging? ............................ 266
Getting an error on Twitter: The remote server returned an error: (403) Forbidden .... 266
What do the "star" and points mean in the reporting analytics? .................................... 266
Does Sendible have a way to post a Sendiblog update to Facebook? ....................... 266
When posting to a self hosted Wordpress site, is there the ability to pick a category? ....
266
Is it possible to import csv et al for scheduled posting? ................................................. 266
Contact Us ................................................................................................................................ 268

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What is Sendible?
Sendible is a platform for engaging with customers, measuring results and monitoring your brand across
multiple social media channels at once.

Some of the things you can do with Sendible are listed below:

Reach Customers on Multiple Platforms
Reach customers via email, SMS and social media. Update multiple social networks and blogs at once.

Brand Monitoring & Sentiment Analysis
Read and respond to what people are saying about your brand and competitors across the social web.

Message Scheduling & Autoresponders
Create online marketing campaigns in seconds. Preschedule automated messages for birthdays and other
events.

Powerful Tracking & Analytics
Measure the effectiveness of your social media and email campaigns. Track the success of your marketing
efforts.

Generate Leads & Build Brand Awareness
Use Sendible's powerful automated marketing tools to generate leads and drive traffic to your website.

Manage Multiple Users & Clients
Manage accounts for multiple clients and contributors. Become a white label partner and resell to your
clients.

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How can Sendible help me?
Sendible is a powerful social media campaign management tool. Designed to make spreading your
message through multiple social channels as easy as possible, this tool can be leveraged in powerful ways
to spread your message to the social web.

Sendible's key benefits are:

Engage -

Update multiple social networks and blogs at once.

Analyze -

Track the success of social media and email campaigns.

Measure -

Monitor -

Prove the effectiveness of every piece of content you distribute.

Monitor what's being said about your brand online.

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Getting Started
Sendible lets you send just about any kind of message from one place, including Marketing Emails, Blog
Posts, Facebook Fan Page updates and Tweets.
Sendible also provides reports and analytics on every message you send.

To select a paid plan, select See Plans and Pricing where you will be able to see our pricing options.

There is also the option to sign up for a 30 day risk free trial by scrolling down to the bottom and selecting
Start your 30 Day Free Trial.

You can always upgrade to one of Sendible's paid plans during the 30 days.

By selecting Take a Tour, you are able to see a brief overview of Sendible, the services we support as well
as the various features.

After signing up, you will be able to sign in.

To get started using Sendible, visit Add/Edit Services to set up accounts for all the services you use and to
import your contacts.

Signing in
After signing up for one of our Paid Plans or for our Free Trial, you will be able to sign in. Select Sign In and
add your username and password.

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By checking Remember me on this computer, you will make signing in easier in the future as you will not
have to sign in every time you use Sendible from the same computer. Please be aware that if you ever
select Sign Out, you will then be forced to sign in again.

If you have forgotten your password, you can select Forgotten your password, add your email address
and Sendible will reset your password for you. You can always change this to a more memorable one at a
later stage.

Free Trial
Sendible allows you to use the service for 30 days at no charge.

To sign up for a 30 day trial, select Start your 30 day free trial. You will then be asked to add details
which can be seen below. This screen will indicate when your 30 day free trial comes to an end.

On completion or during your free trial, you will be able to upgrade to one of Sendible's Paid Plans.

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After creating and activating your account, you will receive an activation email. After activating your account,
you will be able to sign in. For more information, see Signing in.

After signing in, you will be taken to the Message Box.

Paid Plans
Find the plan that's right for you!
Sendible has four main payment plans each with its own limits to fit your specific needs.

For more information, see:

Solo

Marketer

Business

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Enterprise

Please note prices are likely to change.

To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Solo
The Solo Plan gives you the following:

400 Send Limit - This is the total number of emails and/or social media posts that can be sent per
month.

15 Social Networks - This is any social network account or blog that can be posted to and/or tracked
e.g. Facebook, Twitter, LinkedIn, Wordpress etc.

500 Contacts - A contact is any individual that can be imported into Sendible. 500 is the size of your
mailing list and can include Email, Facebook, LinkedIn and Mobile contacts.

5 Groups - A group is a bunch of contacts or social media profiles that can receive posts/messages.
Groups can contact email addresses (aka a mailing list), mobile numbers (for SMS) and/or multiple
social media accounts.

15 Keywords - A keyword is a term/brand/competitor that can be tracked by Sendible. Sendible will
search the entire social web for mentions of terms you provide.

Email and SMS Marketing - Use Sendible to create and track email marketing campaigns. Create

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newsletter templates, manage subscribers and use our widget to grow your mailing list from our
website.

Reporting and Analytics - Sendible analyzes and tracks your social media profiles and tracks the
effectiveness of every piece of content that you distribute.

To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Marketer
The Marketer Plan gives you the following:

3000 Send Limit - This is the total number of emails and/or social media posts that can be sent per
month.

30 Social Networks - This is any social network account or blog that can be posted to and/or tracked
e.g. Facebook, Twitter, LinkedIn, Wordpress etc.

2000 Contacts - A contact is any individual that can be imported into Sendible. 2000 is the size of your
mailing list and can include Email, Facebook, LinkedIn and Mobile contacts.

10 Groups - A group is a bunch of contacts or social media profiles that can receive posts/messages.
Groups can contact email addresses (aka a mailing list), mobile numbers (for SMS) and/or multiple
social media accounts.

30 Keywords - A keyword is a term/brand/competitor that can be tracked by Sendible. Sendible will
search the entire social web for mentions of terms you provide.

Email and SMS Marketing - Use Sendible to create and track email marketing campaigns. Create
newsletter templates, manage subscribers and use our widget to grow your mailing list from our
website.

Reporting and Analytics - Sendible analyzes and tracks your social media profiles and tracks the
effectiveness of every piece of content that you distribute.

To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Business
The Business Plan gives you the following:

12,000 Send Limit - This is the total number of emails and/or social media posts that can be sent per
month.

200 Social Networks - This is any social network account or blog that can be posted to and/or tracked
e.g. Facebook, Twitter, LinkedIn, Wordpress etc.

10,000 Contacts - A contact is any individual that can be imported into Sendible. 10,000 is the size of

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your mailing list and can include Email, Facebook, LinkedIn and Mobile contacts.

80 Groups - A group is a bunch of contacts or social media profiles that can receive posts/messages.
Groups can contact email addresses (aka a mailing list), mobile numbers (for SMS) and/or multiple
social media accounts.

200 Keywords - A keyword is a term/brand/competitor that can be tracked by Sendible. Sendible will
search the entire social web for mentions of terms you provide.

4 Users - Users can be people in your company or your clients. Your users can log in to Sendible to
manage things themselves or you can manage things on behalf of your clients.

Email and SMS Marketing - Use Sendible to create and track email marketing campaigns. Create
newsletter templates, manage subscribers and use our widget to grow your mailing list from our
website.

Reporting and Analytics - Sendible analyzes and tracks your social media profiles and tracks the
effectiveness of every piece of content that you distribute.

To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Enterprise
The Business Plan gives you the following:

32,000 Send Limit - This is the total number of emails and/or social media posts that can be sent per
month.

400 Social Networks - This is any social network account or blog that can be posted to and/or tracked
e.g. Facebook, Twitter, LinkedIn, Wordpress etc.

32,000 Contacts - A contact is any individual that can be imported into Sendible. 32,000 is the size of
your mailing list and can include Email, Facebook, LinkedIn and Mobile contacts.

160 Groups - A group is a bunch of contacts or social media profiles that can receive posts/messages.
Groups can contact email addresses (aka a mailing list), mobile numbers (for SMS) and/or multiple
social media accounts.

400 Keywords - A keyword is a term/brand/competitor that can be tracked by Sendible. Sendible will
search the entire social web for mentions of terms you provide.

8 Users - Users can be people in your company or your clients. Your users can log in to Sendible to
manage things themselves or you can manage things on behalf of your clients.

Email and SMS Marketing - Use Sendible to create and track email marketing campaigns. Create
newsletter templates, manage subscribers and use our widget to grow your mailing list from our
website.

Reporting and Analytics - Sendible analyzes and tracks your social media profiles and tracks the
effectiveness of every piece of content that you distribute.

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To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Other plans
Sendible can also offer you other plans with various prices and features.

These plans include:

Corporate

Specialist

Agency

Social Marketer

Publisher

Startup

Free

White Label - Sendible offers a white label product for agencies wanting to offer a rebranded version of
the platform to their clients. To find out more, visit http://sendible.com/white-label.

Please note prices are likely to change.

To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

White Label
Rebrand and Resell Sendible to your Clients with our Social Media White Label Platform
With the white-label version, you can completely rebrand Sendible, make it your own and resell to your

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clients.

Resell Accounts
Buy accounts from us at a reduced price and resell to your clients.

Reskinned Site
Completely rebrand the site - use your own logo and CSS.

Rebranded Messages
All messages and posts are rebranded, including SMS texts, emails and Facebook posts.

Hosted by us
We host your white-label site for you on our servers.

Running on your domain
Your white-label can run on your own web domain, so it looks like your own site.

Support
Dedicated support from the Sendible team. We try to respond within 24 hours.

Make Money
Charge your clients what you like. All revenue belongs to you.

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For more information, send an email to partnerships@sendible.com

White Label FAQs
1. How much does it cost for each client we add as a user on the white label?
As a white label partner, you get 30% off Sendible's standard pricing.

2. Can we can have full control of what our users/clients do with the platform?
Yes. You can manage permissions for each client. You can also hide/show certain tabs and services. You
can easily create new client accounts and disable or delete old ones.

3. If one client wants his own name in the "published via" line on Facebook and Twitter, is the
cost 170 USD for the white label too?
It would be 170 USD less the 30% discount you get as a white label partner. So, you would be able to resell
this to your clients and the cost to your would be 119 USD.

4. How long does it take to get the white label ready for use after we give you the final OK?
It takes 5 - 7 days to setup the white label site once we've received the setup fee.

5. Can we use your servers but with our domain name?
Yes, you simply set the A-record for your domain (or preferably, subdomain) to point to our servers and we
host the site for you. We don't provide any public-facing pages besides the login page, so we recommend
setting up a subdomain e.g. social.mysite.com and you can then manage the main domain.

6. Is there going to be a training program or something like this for the use of the platform?
We can offer you a 1-hour training session once the site is live. This is 100 USD.

7. I've read that the cost for the white label is 995 USD. Is this a one time fee? How can the
payment be done?
That's a one-time setup fee. Payment can be made via Paypal. We'll send you an invoice once you've
completed the form at http://bit.ly/sendiblewhitelabel.

8. Is there a contract we have to sign for the white label? What's the support for the white label?
Yes, there is a service agreement. You would handle the first-line support and can forward any support
requests to support@sendible.com. We aim to respond within 24 hours for our white label partners.

Sendible Tokens
To purchase Sendible Tokens, click Add Tokens. Sendible Tokens can be used to send SMS text
messages to any country or emails and social media messages when your standard credits run out.

The ratio of tokens to Emails, SMS and Social Media messages will be displayed on the right. Generally, 1

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token = 1 SMS or 1 Token = 18 emails or social media messages.

Unlike standard message credits, Sendible tokens can be topped up at any given time and can be carried
over from month to month and never expire. To buy Sendible Tokens click Add Tokens and choose the
bundle that suits your messaging needs. These tokens will be added to your current token balance.

Please note prices are likely to change.

Sendible allows you to receive replies to the SMS messages you send from our site. This feature is only
available in certain countries, so contact us for more information.

Billing System
Sendible has a secure billing system which you can use to make payments. To enter your billing
information, add your details as shown in the example below.

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Please note you can change your plan by selecting Change. You will then be taken to the Paid Plans
page.

Which plan should I choose?
Below are some FAQ's regarding pricing plans. If you require more information, please email
support@sendible.com.
I'm looking to be able to schedule Twitter, LinkedIn and Facebook posts and wondered which
pricing plans include this??
You'd probably be best to start off with a Marketer plan, which you can always upgrade/downgrade later if
necessary. If you send one message to 3 social networks, it would be counted as 3 message credits. All
our plans allow you to send to Twitter, LinkedIn, Facebook etc.
Some plans like the solo say they only cover a number of social networks. I'd just like to know
which plans cover which networks.
All of our plans cover all of the networks. So, with any of the plans you upgrade to, you'll get access to all of
the social networks we support.
What's the best plan for a freelance Social Media marketer?
We have 2 options:

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Option 1:
You could go with a Business or Enterprise account. The Business account allows you to have up to 4
clients initially and the Enterprise account allows 8. You can always add more clients as you bring them on.
Your clients can log into Sendible and manage things themselves or you can manage things for them.
Option 2:
You could go for a White Label. This is a stand-alone, rebranded version of Sendible with your own logo,
design and URL. For more info, see http://sendible.com/white-label.

Take a Tour
Take a Tour provides information about:

Sendible's multiple services - Sendible supports multiple services and social networks, making it easy
to reach your customers on multiple platforms.

Social Inbox - Use Sendible to manage all your social streams from a single inbox.

Scheduling - Schedule your email and social media campaigns ahead of time so that you can reach
your customers when they're most likely to read and respond to your messages.

Facebook Management - Use Sendible to post updates to your Facebook Pages, Profiles, Groups and
Photo Albums. Easily track results with Sendible's powerful analytics.

Twitter Management - Use Sendible to manage and track all your Twitter profiles in one place.

Blog Management - Use Sendible's WYSIWYG editor to compose content-rich blog posts. Embed
images and videos with ease. Use Sendible's analytics to track which blog posts generated the most
hits.

RSS - Sendible allows you to add your RSS feeds and share posts with all your social networks. Links
you share are automatically shortened and tracked using bit.ly.

Autoresponders - Configure & send automatic messages via Twitter, Email, Facebook & SMS that are
triggered by a date or event. Even update your friends' Facebook walls on their birthday.

Email Marketing - Sendible is the easiest way to send and track email campaigns. Simply add a
template or choose one of ours, compose your message and let Sendible take care of the rest.

SMS - Use Sendible to send customers promotional codes and announcements about deals and sales
or use our API to integrate SMS into your own applications.

Brand Monitoring - Monitor what's being said about your brand on blogs, news, social networks and in
comments. Sendible's sentiment analysis highlights which mentions you should respond to.

Multiple Users - Manage accounts for multiple clients and contributors or create logins and allow them
to manage things themselves. Create user hierarchies and manage permissions.

Analytics - Prove the effectiveness of every piece of content you distribute. Sendible tracks just about
everything including clicks, referrers, shares, comments, views and more.

Social Reporting - Sendible tracks your social media account and reports on various metrics including
fans/followers over time, engagement, klout, sentiment and more.

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Contact Management - Access all your social, email and mobile contacts in a single, unified address
book.

Autoposting - Sendible's automatic RSS poster makes it easy to distribute content from RSS feeds.

Google Analytics - Prove the impact your email & social media campaigns are having on traffic to your
website.

White Labelling Sendible.com - The Sendible white label product is perfect for agencies wanting to offer
clients an affordable social media management platform while maintaining brand identity.

Sendible's iPhone App - Use Sendible on the go with our awesome new iPhone app.

Supported Sites - Click here to see a complete list of services we support, we add more every week.

Getting Started - Click here to watch a short tutorial.

Add/Edit Services
Sendible allows you to integrate your account with various social media services.

By clicking on the Add/Edit Services tab, you can setup the services you would like to integrate your
Sendible account with.
You can add each service multiple times and for different accounts by clicking the Add button next to each
service. You'll then be able to utilize them using your Sendible account.

Sendible will also load Profile Reports for each social media service that you have added.

See How to add a Facebook Group for a detailed explanation.

How to add a Facebook Group

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The example below shows you how to add a Facebook Group.

1. Go to Add/Edit Services.
2. Select Facebook Group under Social and Status Updates and Microblogging.
3. Click Add.

4. Connect to your Facebook account when prompted.

5. If prompted, grant Sendible permission to access your Facebook account by selecting Allow.

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6. Select a Facebook Group to add.

7. Select whether you would like to automatically generate link previews. If you select 'Yes' this means that
links will be extracted from your posts and a link preview with caption and image will be posted below your
update. See Inserting a link preview for more information.

Inserting a link preview
To insert a link preview:
1. Go to Message Box
2. Select your services
3. Select URL and type in your URL

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4. Select Attach
5. Choose the image you wish to show in your link preview and edit the text if you wish.

6. Select Attach Link Preview

7. Once your link preview is complete, select Send if you are ready to send, Save Draft if you would like to

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resume working on the email at a later stage, Save Template if you would like to save your message as an
email template or Discard if you no longer wish to send your email.

8. Sendible also allows you to receive a notification when your post is sent. See Sending Options for more
information.

Add Services
To add a service go to Add/Edit Services and select the service you wish to add to your Sendible account.
Service categories include:

Social - Services for posting updates to social networks

Streams - Services for real-time engagement

Blogs - Services for publishing blogs

Monitoring - Services for monitoring what people are saying on the social web

RSS - Services for importing and automatically distributing content from RSS feeds

Email - Services for importing of email addresses

SMS - Services for SMS texting

Import - Services for the importing of contacts and messages in bulk

Automation - Services for automating of messages and events

Latest - Services that have recently been added to Sendible

Custom - Rebranded services with 'via Sendible' replaced with your own brand name. For more
information visit bit.ly/sendiblerebranding

You can add multiple accounts for each service by clicking the Add button and filling in the details for each
one.

Social
Social - Services for posting updates to social networks
Social services in this section include:

Status Updates and Microblogging

Photo or File Sharing

Link Sharing and Bookmarking

Location-based Services

Social Media Messaging

Status Updates and Microblogging
Status Updates and Microblogging allows you to add services which enable you to post status updates to

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services such as Bebo, Twitter, Facebook and LinkedIn.

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Photo or File Sharing
Photo or File Sharing allows you to add services which enable you to post photos and files using services
such as Facebook Photo Album, Scribd and Flickr.

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Link Sharing and Bookmarking
Link Sharing and Bookmarking allows you to add services which enable you to share links using services
such as Delicious, Identi.ca and Diigo.

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Location-based Services
Location-based Services allows you to add services which enable you to post location-specific updates
using services such as Foursquare.

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Social Media Messaging
Social Media Messaging allows you to import your social network contacts and post social media
messages/photos using services such as Facebook Wall Post and LinkedIn.

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Streams
Streams - Services for real-time engagement
Streams allows you to read and respond to posts from various streams in real-time e.g. Facebook, LinkedIn
and Twitter. Once added, these streams will appear in your Inbox in the Message Box.

See Social Streams for more information.

Social Streams
Social Streams include Facebook, LinkedIn and Twitter streams. From Streams you can read and respond
to posts from various streams in real-time, these streams will appear in your inbox once added.

To add your Streams click Add next to your chosen service, you can add multiple accounts for each service
by clicking the Add button and filling in the details for each one.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Photos
Photo or File Sharing allows you to add services which enable you to post photos and files using services
such as Facebook Photo Album, Scribd and Flickr.

Photos and File Sharing

To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

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Blogs
Blogs - Services for publishing blogs
Blogs allows you to post updates to your blogs using services such as Blogspot, Tumblr, Wordpress and
Sendiblog.

See Blogs for more information.

Blogs
Blogs allows you to add services which enable you to create and post updates to your blogs using services
such as Blogspot, Wordpress and Sendiblog.
To add your Blogs click Add next to your chosen service, you can add multiple accounts for each service
by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

What is a Sendiblog?
A Sendiblog is a microblog, hosted at yourblog.sendible.com and is the quickest way to get a blog up and
running. A sendiblog allows you to easily create a blog presence.
You can create as many Sendiblogs as you like from within the My Blogs tab. Choose form one of our
standard themes or create your own.

Below in an example of a Sendiblog hosted at gavin.sendible.com.

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Each blog post you create is monitored for views and click-throughs and is tracked using Sendible's
powerful analytics technology. You can configure Sendible to automatically share your new blogs posts via
email or on your social networks.

By selecting Statistics, you are able to see your blog views.

Monitoring

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Monitoring - Services for monitoring what people are saying on the social web
Sendible allows you to monitor what's being said about your brand online, e.g. in blogs, microblogs and
social networks. You can also read reviews about your brands using services like Yelp, CitySearch and
Tripadvisor. Once added, Sendible will start monitoring the brands you've added and results will be
displayed in the Mentions section of the Message Box.

See Brand Monitoring for more information.

Brand Monitoring
Brand Monitoring allows you to add services which enable you to monitor what's being said about your brand
and competitors through Brand and Keyword Monitoring and Reviews.

To add your Brand Monitoring Services click Add next to your chosen service, you can add multiple
accounts for each service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

How to a review
Sendible allows you to track reviews about your business on sites like Yelp, CitySearch and TripAdvisor.
You can add your business's Yelp, CitySearch and TripAdvisor pages to Sendible and read and respond to
reviews as and when they happen.

To set up review monitoring:
1. Go to Monitoring and click Add on the right of Reviews.
2. You will then be taken to the settings page where you can configure the service. Add your description
as well as your business pages on Yelp, Trip Advisor and City Search.
3. You can then select to receive your email notifications never, daily or weekly.

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4. You can also use Sendible to share your positive reviews on your social networks.
5. After a few minutes, you will be able to read your reviews.

6. To comment or forward a review, simply click on it and you will be taken to the Compose screen.
7. Positive reviews are highlighted in green and negative reviews are highlighted in red.

RSS
RSS - Services for importing and automatically distributing content from RSS feeds
RSS allows you to share and discover relevant content from your RSS feeds.

See RSS for more information.

RSS
OPML Importer allows you to import your Google Reader RSS Feeds and RSS Auto Poster allow you to

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setup Sendible to automatically post to your social networks and/or contacts.

To add your RSS click Add next to your chosen service, you can add multiple accounts for each service by
clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Bookmarking
Link Sharing and Bookmarking allows you to add services which enable you to share links using services
such as Delicious, Identi.ca and Diigo.

Link Sharing and Bookmarking
To add your Social Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Email
Email - Services for importing of email addresses
Sendible allows you to import your email contacts from services like Gmail, Hotmail, AOL and Yahoo Mail.

See Email Services for more information.

Email Services
Email Services allows you to import your contacts from public email services such as Gmail and Hotmail.
To add your Email Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

SMS
SMS - Services for SMS texting
Sendible allows you to build and pre-schedule automated SMS texts. This can be useful for birthdays and
other events.

See SMS Messaging for more information.

SMS Messaging
Sendible's SMS Auto Responder allows you to build and pre-schedule automated SMS texts. This can be
useful for birthdays and other events.

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To add your SMS Messaging click Add and add your settings for SMS Auto Responder.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

How to add SMS Auto Responder
1. Go to SMS and click Add on the right of SMS Auto Responder.
2. Add a description for your own reference.
3. Choose a group of contacts who will receive the message
4. Choose a date when you want the SMS to be sent
5. Choose a time you want the SMS to be sent
6. Insert a text message, you can insert merge tags to make it more personal. See Merge Tags for more
information.

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Import
Import - Services for the importing of contacts and messages in bulk
Bulk allows you to import your contacts from CSV files. This is useful when importing a large number of
contacts.

See CSV Importers for more information.

CSV Importers
CSV Importers allows you to add services which enable you to bulk import your contacts or messages from
a CSV file.
To add your Importers click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

How to import contacts from a CSV file
1. Go to Import and click Add on the right of Contact Importer.
2. Click Browse and search for your excel document, below is an example of an excel document with
contacts and email addresses. Ensure that this document is saved as a .csv and that you have
headings the same as in the example below:

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3. Add your contacts to a group.
4. Choose a preference for contact with your contacts - email or SMS.

5. You will then see the contacts from your CSV file in your chosen group.

Automation
Automation - Services for automating of messages and events
Automation allows you to pre-schedule automated messages for services such as Facebook, Twitter and
LinkedIn.

See Autoresponders for more information.

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Autoresponders
Autoresponders allows you to build and pre-schedule automated messages using services such as
Facebook, Twitter etc.
Twitter Auto Follower allows you to automatically follow people on Twitter.

To add your Automation click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Twitter Automation Services
How to add a Twitter Welcome Message
When would I use a Twitter Welcome Message?
Using Twitter Welcome Message, you can pre-schedule welcome messages to new followers.

To set up a Twitter Welcome Message:
1. Go to Automation and click Add on the right of Twitter Welcome Message.
2. Description - Add a description for your own reference.
3. Twitter Account - Select a Twitter account you wish to utilize.
4. Message - Type your welcome message to your followers.
5. Message Type - Select whether you want this to be sent as a direct message or as a tweet. See Merge
Tags for information on how to utilize this feature.

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6. Auto Follow - Select whether you want to automatically follow new followers.
7. Minimum Klout score - Select the minimum Klout score of users you wish to follow.
8. Frequency - Select how often you want to check for new Twitter followers.
9. Maximum messages to be sent out - Select the maximum number of new followers to message.

How to add Twitter Auto Replies
When would I use a Twitter Auto Replies?
Using Twitter Auto Replies, you can automatically send @ replies to Twitter users who mention specific
terms.

To set up a Twitter Auto Replies:
1. Go to Automation and click Add on the right of Twitter Auto Replies.

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2. Description - Add a description for your own reference.
3. Twitter Account - Select a Twitter account you wish to utilize.
4. Keywords - Select keywords of interest to you.
5. Message - Type your welcome message to your followers.
6. Message Type - Select whether you want this to be sent as a direct message or as a tweet. See Merge
Tags for information on how to utilize this feature.

7. Tweet Frequency - Select how often you want to check for new Twitter followers.
8. No. of tweets to send each time - Select the number of tweets to send.
9. Sentiment - Select whether you wish to reply to tweets if they are positive/negative.
10. Minimum Klout score - Select the minimum Klout score of users you wish to follow.
11. Language - Select the language of the users you wish to follow.
12. Country - Select a country of Twitter users you wish to follow.
13. Location - Select a location of Twitter users you wish to follow.

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14. Latitude and Longitude - You can choose a specific location of Twitter users you wish to follow.
15. Auto Follow - Select whether you want to automatically follow users you @ reply.
16. Email Notifications - Select whether you want an email when your post is sent.
17. Save Settings

For more information on how to set up Twitter Auto Replies, click here to see our Sendible blog.

How to add Twitter Auto Follower
When would I use Twitter Auto Follower?
Using Twitter Auto Follower, you can grow your follower base by automatically following people with similar
interests.

To set up Twitter Auto Follower:
1. Go to Automation and click Add on the right of Twitter Auto Follower.
2. Description - Add a description for your own reference.
3. Twitter Account - Choose a Twitter account you wish to utilize.
4. Keywords/Interests - Add keywords/interests which are of interest to you.
5. Follow Frequency - Choose how often you want to follow new Twitter users.
6. No. of people - Choose the number of Twitter users you wish to follow each time.
7. Minimum Klout score - Choose the minimum Klout score of users you wish to follow.

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8. Language - Choose a language of Twitter users.
9. Country - Choose a country of Twitter users.

10. Location - Choose a location of Twitter users you wish to follow.
11. Latitude and Longitude - You can choose a specific location of Twitter users you wish to follow.
12. Click Save Settings

How to add Twitter Auto Unfollower

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When would I use Twitter Auto Follower?
Using Twitter Auto Follower, you can grow your follower base by automatically following people with similar
interests.

10. Location - Choose a location of Twitter users you wish to follow.
11. Latitude and Longitude - You can choose a specific location of Twitter users you wish to follow.
12. Click Save Settings

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Social Media, SMS and Email Autoresponders
How to add an Email Auto Responder
When would I use an Email Auto Responder?
Using the Email Auto Responder, you can pre-schedule automated emails for birthdays or event alerts that
are sent as soon as your customers subscribe via our Widget.

To set up an Email Auto Responder:
1. Go to Automation and click Add on the right of Email Auto Responder.
2. Description - Add a description for your own reference.
3. Group - Select a group you wish to utilize.
4. Sends - Select the date you wish for the email to be sent.
5. Time - Select the time you wish for the email to be sent.
6. Subject - Provide your email with a subject.
7. Message - Type your message.
8. Notify me via email when sent - Select whether you want an email when your email is sent.
9. Select Save Settings.

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See Merge Tags for information on how to utilize this feature.

How to add a Facebook Auto Responder
When would I use a Facebook Auto Responder?
Using the Facebook Auto Reponder, you can pre-schedule automated Facebook Wall Posts for birthdays or
other events.
To set up a Facebook Auto Responder:
1. Go to Automation and click Add on the right of Facebook Auto Responder.
2. Description - Add a description for your own reference.
3. Group - Select a group you wish to utilize.
4. Sends - Select the date you wish for the post to be sent.
5. Time - Select the time you wish for the post to be sent.
6. Message - Type your message.
7. Notify me via email when sent - Select whether you want an email when your post is sent.
8. Select Save Settings.

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See Merge Tags for information on how to utilize this feature.

How to add a LinkedIn Auto Responder
When would I use a LinkedIn Auto Responder?
Using LinkedIn Auto Responder, you can pre-schedule automated LinkedIn messages for birthdays or other
events.
To set up a LinkedIn Auto Responder:
1. Go to Automation and click Add on the right of LinkedIn Auto Responder.
2. Description - Add a description for your own reference.
3. Group - Select a group you wish to utilize.
4. Sends - Select the date you wish for the post to be sent.
5. Time - Select the time you wish for the post to be sent.
6. Message - Type your message.
7. Notify me via email when sent - Select whether you want an email when your post is sent.
8. Select Save Settings.

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See Merge Tags for information on how to utilize this feature.

Latest
Latest - Services that have recently been added to Sendible

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Latest displays Sendible's new services. This list changes all the time as new services are added.
To add Latest Services click Add next to your chosen service, you can add multiple accounts for each
service by clicking the Add button and filling in the details for each one.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Branded Post
Branded Posts - Rebranded services with 'via Sendible' replaced with your own brand name
By default, posts to Facebook and Twitter will have a "via Sendible" tagline below each post. To have this
changed, you can apply for rebranding by going to http://bit.ly/sendiblerebranding.

Once we've setup the rebranding for you, you'll be able to add the custom services from within this section.

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For more information see, Can I change 'Via Sendible' to 'Via My Company'?
For a list of the social media services supported by Sendible, see What Social Media services do you
support?

My Services
By clicking on My Services you can edit or delete any of the services you've already added to your
Sendible account. From here you can share, transfer, edit and delete your service.
For more information, see:
· Sharing Services
· Transferring Services
· Editing and Deleting Services

See Editing and Deleting Services for more information.

Sharing Services
Sendible allows the administrator to share access to any of your social media accounts, without

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compromising security.

1. Click the Sharing button.

2. Select the item that you would like to share, then select which user you would like to share this item with
and move them to the Currently Shared With box on the right by using the arrow buttons.

3. Select Save

The designated user will now have access to the chosen account, without having to use your password.
For more information on how to Share Services, click here to see our Sendible blog.

Transferring Services
Sendible allows you to transfer services to selected users.
1. Click the Transfer button.

2. Select the user you wish to transfer the service to.

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3. Select Transfer

Editing or Deleting Services
To edit or delete a service from My Services, click on the service and select Edit to update your service
settings or Delete to remove the service.

After selecting Edit you will be taken to a page as shown below:

Importing Contacts
Sendible allows you to import contacts from your Social Networks and public email accounts. After
importing your contacts you will be able to reach these contacts across multiple platforms from your
Message Box.

To import your contacts follow the steps below. In this example you will be shown how to import LinkedIn
contacts:
1. Click on My Contacts and Import

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2. Select LinkedIn
3. Log in with your LinkedIn email address and password and click Ok, I'll Allow It.

4. You will then be asked to choose your contacts, select Fetch Contacts.

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5. You will then be able to select your contacts by checking the box on the left of their names.
6. You can select which group your imported contacts should be added to. See My Groups for more
information.

7. Once imported, you'll be able to reach these contacts by sending them a message from your Message
Box.

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My Users
Sendible allows you to manage multiple users. Users can be people in your company or your clients. Users
can log in and use Sendible themselves or you can manage things for them.

If you haven't previously entered your company details, you will be able to enter them for the first time in My
Users.

After adding your details and clicking Save Settings, you'll be able to add users or clients to your account.
By default you will be set up as the administrator, allowing you to manage your users and switch between
them.

Creating a new user
To create a new user:
1. Select New User and enter your client's information.

Fullname/Company - Enter your client's fullname or company name.
Email address - Enter your client's email address.
Username - Enter your client's username.
Password and confirm password - Provide your client with a memorable password and confirm this
below. If required, your client can change this password when signing in. See Change my password.
Managed By - This allows you to create hierarchies or users by specifying the parent user account.
User Type - If you choose to make the user an administrator, they have the ability to manage and create

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new user accounts. To make a user an administrator, select Administrator from the dropdown list.

2. Once this is complete, click Save User. You will then be able to view your clients.

3. Once this user has been created (for example, John Smith), you can add a second user who is managed
by John Smith. To do this select New User and add the information which can be seen below. Next to

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Managed By ensure that you have selected John Smith. John Smith will now be able to manage this user.

4. After selecting New User you will be able to see this new user ("User") under John Smith, this can be
seen in the illustration below:

Purchase User Accounts
The window to purchase new user accounts would apppear when you will have reached your users limit on

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your plan..
Please note prices are likely to change.

Transfer Tokens
You have the ability to transfer tokens between users. To do this, select Transfer Tokens and select the
users you wish to transfer tokens between.

Reports
Sendible allows you to view reports of your various users. Select Reports and add in the relevant
information.

These can be viewed at HTML or as CSV. You can select the period you wish to view.

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Sharing
Sendible allows the administrator to share access to any of your social media accounts, without
compromising security.

To share services between users, select Sharing and select users and the service you wish to share.
Select the item that you would like to share, then select which user you would like to share this item with and move
them to the Currently Shared With box on the right by using the arrow buttons.

3. Select Close

The designated user will now have access to the chosen account, without having to use your password.

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For more information on how to Share Services, click here to see our Sendible blog.

Switching between users
As an administrator, you have the option to switch between your users to access their Sendible account.
You can do this by using the drop-down box to change users.

Managing Users
Sendible allows you to set permissions, edit or delete your users.
The permission, edit and delete buttons can be seen on the right of your user information.

User Permissions
To set user permissions, click the user permissions button, this can be seen below.
You will then be able to personalize services that are accessible to your users.

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To remove services click on the left arrow and place the service in the Removed Services box.

Editing Users
To edit a user, click the edit button, this can be seen below.

You will then be able to edit your users

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You can also change permissions from this page, see User Permissions for more information.

Approval Workflow
With Sendible, you have the ability to assign tasks to team members and manage the approval workflow. To
create an approval workflow, follow the steps below:
1. Go to My Users and either create a new user or edit an existing one.
You will now see an Approval Worfklow section.
2. Click Edit and select the user from the dropdown list to make changes.

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3. Click OK and then save user.
Now, when this user creates their content from within the Message Box, they will see a Submit For
Approval button.
The user has the ability to add a message/comment that will be sent to the user from whom they require
approval. This user will receive a notification, informing them that they need to either approve or reject the
content.

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Now the user, John, can see the message for approval under Message Box > Tasks.

Deleting Users
To delete a user, click the delete button, this can be seen below.
You will then be able to delete your users

Note: The delete icon will appear next to the user only if the user is a Team Member or Client. You cannot
delete a user if it is setup as an administrator.

Rebrand and Resell Sendible to your Clients
Rebrand and Resell Sendible to your Clients with our Social Media White Label Platform
With the white-label version, you can completely rebrand Sendible, make it your own and resell to your
clients.
To find out more, visit http://sendible.com/white-label or visit http://bit.ly/sendiblewhitelabel to complete the
application form.

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Resell Accounts
Buy accounts from us at a reduced price and resell to your clients.

Reskinned Site
Completely rebrand the site - use your own logo and CSS.

Rebranded Messages
All messages and posts are rebranded, including SMS texts, emails and Facebook posts.

Hosted by us
We host your white-label site for you on our servers.

Running on your domain
Your white-label can run on your own web domain, so it looks like your own site.

Support
Dedicated support from the Sendible team. We try to respond within 24 hours.

Make Money

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Charge your clients what you like. All revenue belongs to you.

For more information, send an email to partnerships@sendible.com

Below is an example of a White Label.

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My Profile
After selecting My Profile, you will be able to update your profile and edit general preferences on the
Sendible platform.

My Details
From within the My Details tab, you can update your Sendible username, update your time zone and set
various other preferences such as link shortening services and your location.

Once you have updated your personal details, click Save at the bottom right.

Account Details
Account Details allows you to update your username, email address and select whether you would like to
subscribe to feature updates.
Selecting Subscribe to Feature Updates, will allow Sendible to send you newsletters.

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Change my password
1. Click Change my password.
2. Type in your new password and confirm this password.
3. Select Save Changes

Contact Details
Contact Details allows you to update your personal contact information.

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Picture/Logo
Picture/Logo allows you to add a picture or a logo to your Sendible account details. This picture is displayed
on your public Sendible page and may be used when posting to certain social networks.

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Time Settings
Time Settings allows you to select your timezone. By selecting Automatically detect timezone, your
timezone will be automatically updated when you login. To make sure that your settings aren't overridden,
be sure to uncheck this option.

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Preferences
Depending on what type of user you are, you have the option to edit your preferences. This will determine
how certain things are displayed in Sendible.

Messaging Preference
Messaging Preference allows you to set your preference in order for Sendible to customize your Message

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Box according to your messaging needs.

Service Selector
Service Selector allows you to select your preferred format for the service selector: Toggle View or List View.

Inline Help/Tips
This selection allows you to choose whether you would prefer to have inline help or not. Inline help is
displayed when you hover over certain items in the Message Box.

Create repeated messages in advance
By checking this, Sendible will schedule all your repeated posts in advance.

Pause my scheduled messages
This provides you with the option to pause your scheduled messages if for example, you are going away and
don't want them going off over that period.

Remove link from body for link previews
You can configure Sendible to remove the URL from the body of a post when a link preview is present.

Preferred Language
Select the language you prefer your mentions and reviews to be translated into.

Privacy
Privacy provides you with the option to keep your profile and social media posts private or show social
media posts on my public page. When you profile is set to private, your social media posts won't be
indexable by search engines.

Group Posting
The settings in this section allow you to define how group posts are handled when messages are emailed to
the special group email address.
See My Groups for more information.

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URL Shortening
The url shortening section allows you to select your preferred url shortener. You can also use your own bit.ly
settings so that if you wish, you can view statistics in your bit.ly account.
Sendible also supports bit.ly Pro, which allows you to use your own domain for url shortening.

Images
When posting to services like Twitter, Sendible will automatically generate an image URL for you. Here, you

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can choose which image shortening service to use.

Location
Location allows you to set your location by entering your address and locating it on the map. You can
search for your location by typing it into the box and selecting Find.
These settings are used by Sendible when posting or reading from location-based services such as
Foursquare.

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Remote API Key
The remote API key is a kind of password that you can use in third-party applications and websites to let
them interact with Sendible on your behalf.
This is safer than giving another application your Sendible password.

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My Account
From within the My Account sub-tab, you can get a glimpse of your account statistics. You can also
cancel your Sendible account from this sub-tab.

Message Statistics
Message Statistics allow you to see your message statistics over a period of time. These statistics are
shown in a graphic format.

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Account Statistics
Account Statistics provide you with details about your Sendible account.

Account Statistics include:
·

Messaging Credits expiring - this shows you when your credits will expire. You can top up your
Sendible Tokens or Upgrade your account from here.

Sendible Tokens

Total Messages Sent

Total Messages Pending

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Total Messages Sent since a specific date

Total Contacts

Total Services Added

My Subscription
From within the My Subscription sub-tab, you can view information about your Sendible plan and keep
track of monthly payments.

Subscription Details
The Subscription Details section displays information about your monthly Sendible subscription.
In Subscription Details you can see the number of messages, contacts, groups, services and users per
month.

Billing Information
The Billing Information section displays details about your billing cycle. You can also update your payment
card details or change your subscription.

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Unpaid Invoices
Here you will see any invoices that are still unpaid.

Receipts
By selecting Receipts, you will be able to view your Sendible receipts. Select View Receipt to be able to
see the full receipt.

To view a specific receipt, select View Receipt

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My Account
My Account displays which Sendible account you currently have. You have the option to upgrade or
downgrade from this page.
Please note account prices are likely to change.

Upgrading
After creating a new Sendible account, you can upgrade your account to make the most of Sendible's
functionality. After upgrading, your account and package will then be displayed on the top right of the page.

Sendible has several accounts to choose from depending on your needs. Accounts can be upgraded,
downgraded or canceled at any time.

Please note account prices are likely to change.

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For more information on our different Sendible accounts, see Paid Plans.

Other Plans
Sendible can also offer you other plans with various prices and features.

These plans include:

Corporate

Specialist

Agency

Social Marketer

Publisher

Startup

Free

White Label - Sendible offers a white label product for agencies wanting to offer a rebranded version of
the platform to their clients. To find out more, visit http://sendible.com/white-label.

Please note prices are likely to change.

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To sign up go for one of our paid plans, go to http://sendible.com/pricing

Not sure which paid plan suits you, see Which plan should I choose?

Sendible Tokens
Sendible also offers pay-as-you-go-packages. These packages allow you to pay only when you send an
Email, SMS or Social Media campaign.

Sendible Tokens can be topped up at any given time and can be carried over from month to month and never
expire. To buy Sendible Tokens click Buy Tokens and choose the bundle that suits your messaging
needs.

These Tokens will be added to your current token balance. Sendible Tokens can be used to send SMS text
messages to any country or emails and social media messages when your standard credits run out.

Please note these prices are likely to change.

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For more information on our different Sendible accounts, see Paid Plans.

Payment Options
Sendible accepts all major credit cards, including Visa, Mastercard and Maestro. We also accept payments
through Paypal.

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Message Box
The Message Box enables you to send different types of messages as well as manage your existing ones.
At the top of the message box, you will be able to see how many Message Credits and Sendible Tokens
you have remaining.

For example:

These can be upgraded by clicking on the links Message Credits and Sendible Tokens.

Selecting Services
This screenshot is an example of a user's populated services in their Message Box. Additional services can
be added from the Add/Edit Services screen.

Social Media Posts
To update the social networks and blogs you've configured in Add/Edit Services, select the type of message
you'd like to send by toggling the service you wish to post to.
Multiple services can be selected simultaneously, you also have the option to filter your services. Your
selection can be remembered between posts by selecting the Lock Selection option.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Add Social Network

Compose
Compose allows you to create a message by selecting one or more services you wish to utilize.
Your message can be posted to multiple services simultaneously by selecting recipients from the services
list.

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For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Compose a post to Wordress

Compose a post to Blogspot

Add Social Network

Compose an Email
By selecting Email, you are able to compose and send email messages.

To compose an email, follow the steps below:
1. Go into Message Box and select Email
2. You will then be asked to type in the email address.
3. If you know the recipient's email address, you can simply type it in the box or click on Address Book to
find a list of your imported contacts. For more information on your address book and how to use it, see
Address Book. For information on how to import contacts, see Importing Contacts.
4. Multiple emails must be separated with commas.

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5. You are then able to compose your email using the message editor. To make your email look more
professional, you can select one of our email templates.
6. Once your email is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the email at a later stage, Save Template if you would like to save your message
as an email template or Discard if you no longer wish to send your email.

7. Sendible also allows you to receive a notification when your Email is sent. See Sending Options for
more information.

For information on how to compose specific types of messages, see:

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Compose a post to Wordress

Compose a post to Blogspot

Add Social Network

Saving contacts after sending an Email
Once an Email has been sent, you have the option to add the recipient's contact details to your address
book if these details have not been added.
After clicking Send, you will be asked if you wish to save the contact details. Add the recipient's First name
and Last name and select Add.

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You will then see that your recipient's details have been added.

Your recipient's details can be viewed in your Address Book. See Address Book for more information about
editing and deleting contacts.

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Compose an SMS
SMS Text allows you to send SMS messages using your Sendible Tokens. These can be topped up using
the Add Tokens link at the top of the page.

To compose an SMS, follow the steps below:
1. Go into Message Box and select SMS Text
2. You will then be asked to type in the cellphone number
3. If you know the recipient's cellphone number, you can simply type it in the box or click on Address
Book to find a list of your contacts. For more information on your address book and how to use it, see
Address Book. Please remember to include the country code.
4. Multiple cellphone numbers must be separated with commas.

5. You are then able to compose your SMS message. Please keep an eye on the character counter on
the bottom left as the standard SMS length in 160 characters.
6. Once your SMS is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the SMS at a later stage, Save Template if you would like to save your message
as a message template or Discard if you no longer wish to send your SMS.

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7. Sendible also allows you to receive a notification when your SMS is sent and enable SMS replies. See
Sending Options for more information.

For information on how to compose specific types of messages, see:

Compose an Email

Compose a Social Network Message

Compose a Group Message

Compose a post to Wordress

Compose a post to Blogspot

Add Social Network

Saving contacts after sending an SMS
Once an SMS has been sent, you have the option to add the recipient's contact details to your address
book if these details have not been added.
After clicking Send, you will be asked if you wish to save the contact details. Add the recipient's First name
and Last name and select Add.

You will then see that your recipient's details have been added.

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Your recipient's details can be viewed in your Address Book. See Address Book for more information about
editing and deleting contacts.

Compose a Social Network Message
Social Network Message allows you to send messages to your social network contacts. This can be used
when you want to send a message to a friend's Facebook wall or a LinkedIn message etc. These messages
can be in the form of written messages or even eCards for birthdays, good luck etc.

To compose a Social Network Message, follow the steps below:
1. Go into Message Box and select Social Network Message.
2. You will then be asked to type in the recipient's information.
3. Click on Address Book to find a list of your contacts. For more information on your address book and
how to use it, see Address Book.

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4. Multiple contacts must be separated with commas.

5. You are then able to compose your Social Network Message. Please note Social Network Messages
should be in plain text format and should not contain any embedded HTML. Your post will be sent to
multiple Social Networking services simultaneously.
6. Once your message is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the message at a later stage, Save Template if you would like to save your
message as an email template or Discard if you no longer wish to send your message.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Group Message

Compose a post to Wordress

Compose a post to Blogspot

Add Social Network

7. Sendible also allows you to receive a notification when your Social Network Message is sent. See
Sending Options for more information.

Compose a Group Message
Group Message allows you to send messages to your Sendible groups. Group Message can be selected
when you wish to send a message to a group of contacts from your address book, for example your
customers or colleagues.

To compose a Group Message, follow the steps below:
1. Go into Message Box and select Group Message.

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2. You will then be asked to type in the name of the group.
3. If you know this, type it into the box or click on Address Book to find a list of your groups. For more
information on your address book and how to use it, see Address Book.
4. Multiple groups must be separated with commas.
5. Groups with a yellow star have been favorited, this can be seen in the 'Colleagues' group in the example
below. For more information about favoriting groups, select My Groups.

6. You are then able to compose your Group message.
7. Once your message is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the message at a later stage, Save Template if you would like to save your
message as an email template or Discard if you no longer wish to send your message.

8. Sendible also allows you to receive a notification when your Social Network Message is sent. See
Sending Options for more information.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a post to Wordress

Compose a post to Blogspot

Add Social Network

Compose a post to Wordpress
Sendible allows you to post blogs to Wordpress, to do this follow the steps below:

1. Go to Add/Edit Services and find Wordpress under Blogs.

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2. Click Add.
3. Enter your settings for Wordpress, this can be seen in the example below.

4. Select Save
5. Go to the Message Box and toggle Wordpress.
6. Type your blog post in the box. In this example a template was used, for more information on how to use
a template, see Templates.

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7. Once your blog post is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the post at a later stage, Save Template if you would like to save your post as a
template or Discard if you no longer wish to send your post.

Having problems?
To ensure you can post to your self-hosted Wordpress blog, you need to ensure that XML RPC is
enabled. To enable XML-RPC, see this post: http://wpmu.org/daily-tip-how-to-enable-xml-rpc-access-to-yourwordpress-site/.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Compose a post to Blogspot

Add Social Network

Compose a post to Blogspot
Sendible allows you to post blogs to Blogspot, to do this follow the steps below:

1. Go to Add/Edit Services and find Blogspot under Blogs.

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2. Click Add.
3. Enter your settings for Blogspot, this can be seen in the example below.

4. Select Save Settings
5. Go to the Message Box and toggle Blogspot.
6. Type your blog post in the box. In this example a template was used, for more information on how to use
a template, see Templates.

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Having problems?

Sign into your Blogspot account at http://blogspot.com.

Edit the settings for the particular blog that's failing.

Click Site Feed and make sure that the “Post Feed Redirect URL” is empty. If this is set to point to
Feedburner, then you will need to remove this setting to be able to post from third party applications
like Sendible.

Save Settings.

Try posting again from Sendible. You can repost the failed item from within the Bounced tab in the
Message Box.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Compose a post to Wordress

Add Social Network

Add Social Network
By selecting Add Social Network you are able to add more social network services to your Sendible

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account. You will then be taken to the Add/Edit Services screen where you can select Add next to the
service you wish to add.

For information on how to compose specific types of messages, see:

Compose an Email

Compose an SMS

Compose a Social Network Message

Compose a Group Message

Compose a post to Wordress

Compose a post to Blogspot

Functions
Sendible provides you with the option to add functions or features to your message.

Functions or features include:

Subject or Title

URL

Photo or File

Past Files

Tags

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Templates

Merge Tags

eCard

Scheduling

Subject or Title
Subject or Title allows you to enter a subject or title for your message. Some services will ignore the subject
but others will use the title where appropriate, for example, in blog posts and emails.

URL
Sendible allows you to insert and track URL's in various ways:

For more information see:

Attach

Shrink and Insert

Shrink

Insert

Load Images from URL

Attach
To attach a URL follow the steps below:

Select URL and type in your URL

Select Attach
Choose the image you wish to show in your link preview and edit the text if you wish.

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Select Attach Link Preview

Once your link preview is complete, select Send if you are ready to send, Save Draft if you would like to
resume working on the email at a later stage, Save Template if you would like to save your message as an
email template or Discard if you no longer wish to send your email.

Sendible also allows you to receive a notification when your post is sent. See Sending Options for more
information.

Shrink and Insert
To shrink a URL, add your URL into the specified box as shown below then select Shrink and Insert.

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Your URL will now be shortened and clicks will be tracked using Bit.ly. This can be seen below.

By shortening a link, Sendible will automatically track clicks and referers so that you can view your
statistics in My Reports.

Shrink
Shrink allows you to convert a URL into a bit.ly link. By shrinking a link, Sendible can then automatically
track clicks and referers so that you can view your statistics in My Reports.

Insert
You have the ability to add your URL without shrinking it. You can add it by inserting it into the URL box and
clicking Insert Only.

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Load Images from URL
You can use the Load Images from URL button to fetch all images found on a web page so that you can
attach them to your post. The images shown below have been loaded from the URL, http://cnn.com.

After selecting the required images, you then have the option to Attach to message or Embed in
Message. Embed in Message should only be used in emails and blog posts.

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Attach to message
Once your image has been chosen, you can attach it to message.
To do this, select Attach to message, your image will then be attached to your message. You can type
your message below your image.

To embed your image in your message select the Embed Message icon (as shown in the CNN image
above)
To convert your image to a link preview, select the link icon (as shown in the CNN image above)
To remove your image, select the red cross (as shown in the CNN image above)

Embed in message
Once your image has been chosen, you can embed it in your message.
To do this, select Embed in message, your image will then be embedded in your message. You can type

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your message below your image.
Embed in Message should only be used in emails and blog posts.

Photo or File
By clicking Photo or File, you can browse for a photo or a file on your computer and attach it to your
message. This will appear in your message below.

If you wish to remove the image, click on the red cross in the right corner. To add text to your message,
simply type in the box below the image.
To embed the photo into an email or blog post, click the icon on the left of the red cross.

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Past Files
Past Files allows you to browse for files and pictures that have been previously used. This tab allows you to
reuse them and access them quickly.

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After clicking on Past File, you can locate your file by typing in the file name and clicking Search. You also
have the option to filter your documents by Photos or Files. After selecting your Past File, you can Attach
to message or Embed in Message. Embed in Message should only be used for emails and blog posts.

To convert your image to a link preview, select the link icon (as shown in the image above)
To remove your image, select the red cross (as shown in the image above)

Embed in message
Once your image has been chosen, you can embed it in your message.
To do this, select Embed in message, your image will then be embedded in your message. You can type
your message below your image.
Embed in Message should only be used in emails and blog posts.

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Tags
Certain services, such as blog posts, allow you to tag your message. To add tags to your post, enter the list
of tags separated by commas.
This will enable readers to find your blogs easily when they search for specific keywords e.g. Social Media.

Templates
When creating an email newsletter, you can select a message template. Templates can be selected from a
variety of options. You can also filter the templates by featured templates, pro templates, free templates
and my templates - these are your previously uploaded templates.

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Once you have chosen your template, you can then add your own information. This can be seen in the
example below:

Once you've composed your message, select Send if you are ready to send, Save Draft if you would like
to resume working on the message at a later stage, Save Template if you would like to save your
message as an email template or Discard if you no longer wish to send your message.

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There is also the option to preview your newsletter by clicking the preview button

Merge Tags
Merge tags are place holders that will be replaced with actual values at the time the message is sent.

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For example, you may wish to send an email to a group of contacts and have each contact's name inserted
when the message is sent. After clicking the Merge Tags link, you'll be able to select one or more tags to
insert into your message.

eCard
eCards allows you to add an electronic greeting card or flash file to your post. After clicking on eCard, you
can select an eCard and click Embed in Email or Attach to Post.

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The example below is an eCard that has been embedded in an email.

eCards can also be used when posting to Facebook and will be embedded in Facebook's native format. You
can filter the eCards by Birthdays, Congratulations, Get Well Soon etc. You also have the ability to submit
your own eCard, which allows you to upload a flash file.

Scheduling

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Scheduling allows you to send your message at a predetermined time in the future. You can choose to send
your message at a time suggested by Sendible or by setting your own time. By clicking Send at a specific
time in the drop down box next to Send, you can specify a time you wish your message to be sent.

You can also choose to schedule the message on a recurring basis. You can then specify when you would
like the message to stop recurring.

If you've selected a scheduled time, Sendible will only send the message at the time specified when you
click Send.
Your scheduled messages can then be seen by clicking on the Pending tab on the left as well as in
your Calendar. The scheduled message (above) can be seen in orange.

Toggle Editor
Toggle Editor can be clicked if you wish to remove the Rich Text Editor.

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Rich Text Editor
The Rich Text Editor is where you type the content of your message or post. It supports rich text so that
you can format your emails and blog posts. When posting to services such as Facebook and Twitter the
text formatting is removed and just the plain text is posted.

There is a character counter just below the text editor that acts as a guide for posting to services with
character limits, such as Twitter. This is purely a guide and can be ignored for message types without
limits.

The functions supported by the Rich Text Editor are described below:

Bold
By pressing this button, you can make your wording more prominent, for example Sendible.

Italics
Italics is a type of cursive typeface that resembles handwriting, for example Sendible.

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Underline
This button enables you to underline certain keywords, for example Sendible.

Strikethrough
This button produces a line through your text, for example Sendible.

Font Family and Font Size
By clicking on arrows you are able to change the font and the font size. These can be altered throughout
your message if you wish.

Colors
By clicking on the arrow, you can change the color you wish to use in your message. There is also the
option to select More Colors, by clicking on this you can see a range of colors in different formats: Picker,
Palette or Named.

Highlight
This button enables you to highlight specific words in your message. By clicking on the arrow you can
select your desired colors. There is also the option to select More Colors, by clicking on this you can see
a range of colors in different formats: Picker, Palette or Named.

HTML
HTML allows you to edit the HTML code used in the post. This is useful when sending a formatted email or
posting to your blog.

Bullets
By selecting this button, you can make lists using bullets, for example:
·

Review Friday's meeting

Discuss Tuesday's meeting

Ordered list

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By selecting this button, you can make lists using numbers, for example:
1. Review Friday's meeting
2. Discuss Tuesday's meeting

Indent
These buttons enable you to indent (move) your text to the right or the left of the message. If the blue arrow
is pointing to the right, it indents to the right and if it is pointing to the left, it indents to the left.

Blockquote
Blockquote applies formatting to any quotes mentioned in your message.

Undo and Redo
The arrow pointing to the left enables you to undo your typing or editing. You would use this if you made a
mistake. Redo enables you to go back to your original editing ie: the way it was before you selected Undo.

Insert Link
This button enables you to insert a link into your message. After clicking Insert Link, a box will appear
asking you to Insert/Edit Link. You can then provide the URL, the target (open in same or new window) and
title.

Unlink
This button enables you to remove the link from your message.

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Insert/Edit Image
By selecting this button, you can insert an image into your message. You can enter the URL to the image
you wish to embed and also specify the image size.

Left, center and right align
These buttons allow you to align your text to the left, to the center and to the right.

Remove Formatting
This button allows you to remove formatting from your message.

Preview
This button enables you to preview your message.

You have the option to remove the Rich Text Editor by selecting Toggle Editor.

Sending Options
There are two Sending Options which are Notify me when sent and Enable SMS replies.

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Notify Me When Sent
By checking this, Sendible will send you an email when your message has been sent. This is particularly
useful when scheduling messages.

Enable SMS Replies
By checking this, Sendible will allow you to receive SMS replies to your messages. Please ensure to test
this functionality first as it is only available in certain countries. SMS replies will be sent to you via email and
will also appear in your Sendible Inbox.

Once your reply has been received, you can reply to the SMS by clicking on the message in the Inbox or in
your email.

See Responding to an SMS for more information.

Inbox
Sendible allows you to manage multiple streams from your social inbox. The Priority Inbox highlights the
messages you should be responding to.

The Priority Inbox displays responses to messages that you have posted from Sendible, for example
Facebook comments, Twitter mentions and retweets, SMS replies etc.
You have the option to search through your Priority Inbox by typing keywords into the search box and
clicking Search.

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Streams
Sendible allows you to view your social media streams in your Sendible Inbox. By selecting a stream, you
can view and respond to messages in your social stream.
The example below shows Facebook Streams.

Comments/Likes/Share
From your Inbox you are able to like, comment and share Facebook, Twitter and LinkedIn posts.

Like
This image shows that 3 people have 'liked' the post. Select this icon if you wish to 'like' the post.

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Comment
This image shows that 5 people have commented on the post. Select this icon if you wish to comment on
the post. This can be seen in the example below:

Share
This image enables you to share the post with others. By Selecting this icon, you will be taken to the
Message Box where you will be able to select various services and recipients to send the post to.

View Profile
This image allows you to view the user's profile. An example can be seen below:

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Refresh
This images allows you to refresh and see the latest likes/comments from a specific post.

Starring a post
By clicking the star icon, you are choosing the post as a favorite. Starred posts can be found easily by
filtering your posts by Starred.

Adding a new stream
To add a new stream, select the Add A New Stream button and you will be taken to the Add/Edit Services
page.

See Streams for more information.

Assigning a message
To assign a message from your Inbox:

1. Click on the small Option Menu icon

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2. Click Assign.
3. Select team member you want to assign message.
4. Click Assign to send your message.

Positive or Negative Sentiment
Sendible will indicate to you whether a post that appears in your Inbox is a positive or negative sentiment.
A positive sentiment is indicated by a green dot.

A negative sentiment is indicated by a red dot.

A neutral sentiment is indicated by a grey dot.

Responding to a message
To reply to a message from your Inbox:
1. Select the message you wish to reply to.
2. Type your message in the message entry field.
3. Click Reply to send your message.

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Responding to an SMS
Your SMS will appear in your Sendible Inbox as well as in your email account which is registered with
Sendible.

See Responding from your Sendible Inbox and Responding from your email account for more information.

Responding from your Sendible Inbox
The SMS will appear in your Sendible Inbox.

To reply to the SMS from your Sendible Inbox:
1. Select the message you wish to reply to.
2. Type your message in the message entry field.
3. Click Reply to send your message.

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For information about the sending options - Notify me when sent and Enable SMS replies.

Responding from your email account
The SMS will appear in your email, this example shows an SMS appearing in a Gmail inbox.

To reply to the SMS from your email inbox:
1. Select the message you wish to reply to.
2. Click Reply.
3. Type your message in the message entry field.
4. Click Send to send your message.

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For information about the sending options - Notify me when sent and Enable SMS replies.

Filtering messages in your Sendible Inbox
You have the option to search through your Inbox by typing keywords into the search box and clicking
Search. In the example below, the keywords 'Social Media' were typed and the messages below the search
box contain the words 'Social Media' in the message.

You also have the option to filter messages by checking the box on the right of the service you wish to view.
In the example below the Facebook Fan Page 'London Daily Deals' was checked. This means that only
messages relating to this Facebook Fan Page will be viewed.

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Scheduled
The Scheduled sub-tab shows you all your messages that have been scheduled and are in the queue to be
sent.

You have the option to search through your pending messages by typing keywords into the search box and
clicking Search.

Drafts
The Draft folder is where you can store your messages that are incomplete and not yet ready to be sent.
These messages can be sorted by recipient, oldest and newest first.

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You have the option to search through your draft messages by typing keywords into the search box and
clicking Search.

Monitoring
Mentions allows you to read and respond to what's been said about your brand or various keywords on the
social web.

You can set up Sendible to monitor mentions of keywords across the social web by clicking the New
Keyword button. You will then be taken to the brand monitoring settings page, where you will be able to
add a description and a brand name or term.

See Responding to a mention for more information.

Adding a new keyword
To add a new keyword

Go to New Keyword.

Description - Add a description for your own reference.

Brand Name or Term - Add the brand name/term you wish to monitor.

Related Terms - Add any terms related to the main keyword - this is optional.

Exclusion filter - Exclude terms that contain a specific keyword - this is optional.

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Country - Choose whether to only show mentions from a specific country.

Location - Choose whether to only show mentions from a specific location.

Latitude and Longitute - Choose whether to only show mentions from an exact location.

Email notifications - Select how often you wish to be notified about mentions.

Email address - Select which email address you want to use to receive your mentions.

Save Settings

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Reading your mentions
After a few minutes, when clicking on the Monitoring tab, you will be able to read and respond to what's
being said about your brand on blogs, social networks and in comments across the web.

Positive mentions are highlighted in green and negative mentions are highlighted in red.

Sharing a mention
If you wish to share a mention, you can click on the item in the mentions list. You will then be able to send
it as an SMS, Facebook post, Email message etc.

Responding to a mention
To respond to your mentions, click on the mention you wish to respond to. You will then be taken to the

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Compose section of the Message Box where you will be able to share it.

By clicking on the mention link, you will be able to read the full article.

From the article, you will be able to respond from the site.

Assigning a mention
With Sendible, you can assign a mention or post to a team member so that they can respond on your
behalf.
To do this, locate the mention or post you'd like to assign and select the little drop down menu on the far
right. Click Assign.

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You will then be able to enter a message and select which team member the post should be assigned to.

The team member will receive an email notification, informing them that a task has been assigned to them.
They can then respond to the task from within Message Box > Tasks. They can also collaborate on the
task and post comments/questions.

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Once they've responded to the task, they click Mark Done and the user that originally assigned the task
will be notified that the task has been completed.

Editing a mention
To edit your your mentions, click on the small icon

and click Edit as show in the image below:

Here, you can edit your mention Sentiments and Relevancy as shown below:

Under Edit Sentiment, you can select wheather your mention is Positive, Negative or Neutral.
Under Relevancy, you can select wheather your mention is Relevant or Irrevalant.

Tasks
With Sendible, you can assign tasks to team members and/or clients. In the tasks section you can manage
and collaborate on all tasks assigned to you by your team members.

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You can then Approve/Reject the taks or Comment on the taks.

Stream
Streams allow you to read and reply to messages from your live social streams, for example Twitter.
Sendible automatically displays your live streams when you add services from within Add/Edit Services.
By clicking on one of your streams, you have the option to read, reply or share the post with others using
Sendible services. You can also post retweets by clicking on one of the items and posting it out from
the Compose section.

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Feeds
Sendible allows you to add your own feeds by clicking on the RSS symbol with the "+" and remove your
feeds by clicking the RSS symbol with the "-".
Sendible will automatically pull in your Twitter feeds, allowing you to share the feed content with a single
click by clicking on the item.
See RSS for information on the RSS Auto Poster which allows you to setup Sendible to automatically post
to your social networks and/or contacts.

Adding a feed
To add a feed, select the image with the '+' sign. You can then add the RSS Feed Name as well as the URL
from the chosen website.

You will then be able to view your new feeds in the Feeds by choosing it from the drop-down box.

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Sharing feeds
If you find a feed you wish to share with others, you can click on it and share the post with others, thereby
sending it as an SMS, Facebook post, Email message etc. The link will automatically be converted into a
Bit.ly URL.

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Search
Search allows you to search for interesting content to share from Google News, Blogs, Flickr, Twitter and
others.
You can share the content by clicking on the item and you'll be taken to the Compose section with the
message prepopulated.

Sent
Sent displays your messages that have already been delivered. You can access these in order to view and
forward them.
These messages can be sorted by recipient, first sent and last sent. You have the option to search through
your sent messages by typing keywords into the search box and clicking Search.

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Bounced
Bounced is where Sendible will store any messages that were unable to be sent. You have the option to
search through your bounced messages by typing keywords into the search box and clicking Search.

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You can view the error message and resend them from the Bounced tab.

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Calendar
Calendar allows you to manage and view your scheduled messages. By clicking on each message, you can
edit and forward the message. You can also drag the messages to be sent at a different time.

If you'd like to create a new scheduled message from the calendar, click on the time you would like it to be
sent in the future.

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My Blogs
A Sendiblog is a microblog, hosted at yourblog.sendible.com and is the quickest way to get a blog up and
running. A sendiblog allows you to easily create a blog presence.
You can create as many Sendiblogs as you like from within the My Blogs tab. Choose form one of our
standard themes or create your own.

Below in an example of a Sendiblog hosted at gavin.sendible.com.

By selecting Statistics, you are able to see your blog views.

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Creating a New Blog
To create your own blog, follow the steps below:
1. Select Create a Blog, you will then be taken to a page where you can add settings.

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2. You can also Browse themes or Add your own theme. Themes can be filtered and added as your
Sendiblog theme.
3. After selecting your theme, Select.

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4. Type the text for your blog.
5. After clicking Save Settings, you can preview your Sendiblog.

Creating a New Post
To create a new post, follow the steps below:
1. Click New Post.
2. Select the blog that you would like to post to.
3. Enter a title for your blog post.
4. Enter the body of the post.

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3. Once your post has been written, click Create Post.
4. Your post will appear on your blog and Sendible will automatically track the number of views for you.

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Blogs can also be created from the Message Box by selecting the blog service from the Message Box. If
this service has not been added, go to Add/Edit Services.

Statistics
Statistics show you number of page views you've had across all your blog posts. Each blog post you create
is monitored for views and click-throughs and is tracked using Sendible's powerful analytics technology. You
can configure Sendible to automatically share your new blogs posts via email or on your social networks.

By selecting Statistics, you are able to see your blog views.

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My Contacts
My Contacts is where your contacts will be displayed. You can easily filter your contacts using
the Search block. There is also the option to filter your contacts by information you have about them, for
example mobile numbers for SMS, email addresses or Facebook details.

To send a new message to one of your contacts, click the Send Message link and you will be taken to
the Message Box where you will be able to compose your message.
For information on how to delete and edit contacts, see Deleting or Editing Contacts.

Adding a new contact
To add a new contact select New Contact and add in the relevant personal information.

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You can also add the contact's contact information.

Extra information
ddress.

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Groups
Contacts can be grouped together making it easy to send messages to multiple recipients at once.

You can group any type of contact including email addresses and social media accounts. Grouping
contacts allows you to post to multiple contacts and services at once. Sendible will also automatically
generate a unique email address for each group. By sending an email to the unique address, Sendible will
distribute your message to the relevant group members.

Groups can be favorited by clicking the star icon at the top right of the group. When a group is favorited, it is
added to your services list in the Message Box, enabling quick access. For more information, see Favoriting
a group.

See My Groups for more information.

Widget
Sendible allows you to add a piece of code to your website so that visitors to your site can opt in to your
marketing materials and can be contacted via email and/or SMS. Users who sign up on your site will be
automatically added to your Sendible Address Book and will be added to the group you have specified
before generating the widget code.

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Note: Contacts will only be saved to your Sendible Address Book if you've upgraded to one of our paid
plans. You can, however, install and test the widget on your site before upgrading.

Step 1
Select standard fields to capture
Step 1 allows you to select the standard fields that you would like to appear on your capture form. To make
your selection, check the boxes on the right.

Step 2
Add custom capture fields

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Step 2 allows you to create and select your own custom fields that will appear on your capture form. By
checking the box next to each field, you will be able to define which fields appear on the form.

To create your own custom fields, see Creating custom fields.

Creating custom fields
To create a custom field, select New Field and enter the relevant information.

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Field Title - Create a title for the field, in this example the field title is ID Number.
Field Title - Provide the field with a unique code.
Mandatory - By checking this field, the user will be forced to provide a value when completing the form.
Field Type - This allows you to choose between text, text area, password, list, date, time, url or numeric.
Field Options - When selecting the 'list' field type, this box allows you to define which fields will appear in
the drop-down list. Each list item should be on a new line.
Order - This allows you to specify the order in which this field will appear on the form.

By checking the box at the bottom you allow your created custom field to be available to all users/clients.

When you are finished, select Save.

Step 3
Customization and process flow
Sendible allows you to define where to direct users after they have signed up. You can direct users to a
page on your site. You can also define which text will appear on the sign-up button.

Button Text - This is the text that will appear on the sign-up button.
Redirect here after sign-up - This is where users will be directed to once they have completed your form.
This can be a page on your website.
Redirect here if sign-up fails - If the sign-up fails, you can specify where users should be directed to.
Notify the following group after sign-up - This allows you to add a group that contains contacts that
should be notified as soon as a contact signs up from your form.
Notification message - This is the message that is sent to contacts in the group when a user signs up.

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You can use the Insert Merge Tags link to specify which contact data should be included in the message.

Step 4
Select a contact group
Step 4 allows you to specify which contact group contacts that sign up through your form are added to.

An autoresponder can be set up to send a customized message to the contact when he/she signs up. See
Autoresponders for more information.

Previewing Widget
Once you have completed the 4 steps, select Preview Widget and you will be able to preview your widget.

Below is an example of a widget generated by Sendible.

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Get Widget Code
Sendible allows you to copy the Widget Code and paste it onto a webpage or blog. To copy the code select
Get Widget Code, select the text and copy and paste it.

Below is an example of Widget Code that can be copied and pasted.

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Add Autoresponder
By selecting Add Autoresponder you will be able to add an autoresponder. An autoresponder allows you
to configure Sendible to send the new contact an email when they sign up to your form.

You will then be able to add settings to your email autoresponder. This can be seen in the example below:

Deleting or Editing Contacts
To delete a contact, go to My Contacts, click the Delete link below the contact you would like to delete.
To edit a contact, click the Edit link below the contact you would like to edit.

Import
Import allows you to import contacts from your Social Networks, public email accounts and via CSV.

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Once imported, you'll be able to reach these contacts by sending them a message from your Message Box.
See Importing Contacts for more information.

To import your contacts follow the steps below. In this example you will be shown how to import LinkedIn
contacts:
1. Click on My Contacts and Import

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2. Select LinkedIn
3. Log in with your LinkedIn email address and password and click Ok, I'll Allow It.

4. You will then be asked to choose your contacts, select Fetch Contacts.

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7. Once imported, you'll be able to reach these contacts by sending them a message from your Message
Box.

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My Groups
You can use groups to send to multiple contacts or social media accounts at once.

You can group any type of contact including email addresses and social media services. Grouping contacts
allows you to post to multiple contacts and services at once. Sendible will also automatically generate a
unique email address for each group. By sending an email to the unique address, Sendible will distribute
your message to the relevant group members.

See Favoriting a Group for more information.

Setting up a group
1. Click on My Groups.
2. Click New Group.
3. You will be asked to give your group a name.
4. Next to your group name is a yellow star, if you want your group favorited keep this yellow, if you would
not like it to be favorited, deselect it so that it is displayed as grey. See Favoriting a group for more
information.

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5. Click Create
6. To add contacts to your group, click Add Contacts/Services
7. Add your contacts by checking the box on the right of their names
8. If you have a number of contacts using different services, the Filter box can help filter through the
services.

Favoriting a group
Groups can be favorited by clicking the star icon at the top right of the group.
When a group is favorited, it is added to your services list in the Message Box, enabling quick access.

Sending a group message
1. If your groups have been favorited, (see Favoriting a group for more information), your groups will appear
in the box on the Message Box page and you can select the group you wish to send the group
message to.
2. After clicking on the name of the group, you can type your post in the box and click Send.

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My Reports
My Reports allows you track various statistics from your social media profiles, messages and also emails.
You can also track social media mentions in this section and export your data to Excel.

For more information, see:

General

Profiles

Messages

Clicks

Mentions

Site Analytics

Reports

General
The General reports tab shows you general statistics about all of your previously sent or pending
messages. You can use the drop-down list to select different reports.

For more information, see

Sent Messages

Pending Messages

Message Effectiveness

Sent Messages
The sent messages report shows you a chart of your sent messages over time.

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Pending Messages
The pending messages report shows you how many messages are queued to be sent out.

Message Effectiveness
The message effectiveness reports show you how well your messages have done over time. The message
effectiveness takes into account statistics across all sent messages.
You can use the statistics type drop-down list to narrow down the results.

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Profiles
The Profiles tab display information about the social media services you've set up in Add/Edit Services.
Sendible will import various statistics from each of your social media profiles and display them visually.

You can select a profile from the list to view more detailed statistics about a specific social media service.

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After selecting a service, you'll be able to drill down into more specific details about the profile.

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You can also view a printer-friendly version of the reports by clicking the Printer icon.

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Messages
The Messages tab shows you detailed statistics about any of the messages you've sent. You can select a
message from the list to view detailed statistics about any particular message.The success of a message is
depicted by the number of points that it has received. The higher the score, the more clicks/views/shares/
comments etc.

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Message Analytics
After clicking the message, the detailed report will load. The message section shows you the original
message that was sent.

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Recipients
Recipients displays the list of services or recipients that received this particular message.

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Responses
The responses section shows you any comments or responses to the message. Responses include
Facebook comments, retweets etc.

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Daily Statistics
Daily statistics shows you message statistics that have been tracked about this particular message over
time. This section can be made up of various metrics measured over time including views, comments, likes,
shares, opens, views etc.

Sendible will track statistics for a period of up to 4 days.

Message Statistics
The Message Statistics section displays a bar chart of the various statistics that have been measured.

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Click Analysis
This section allows you drill down into the message clicks and allows you to track the number of Clicks
Over Time and the Referring Sites.

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Sendible reports on statistics about any links you've sent out in your message.

Recipient Analysis
The Recipient Analysis section shows you a break-down of each services or recipient. You can drill down
and see exactly which recipient generated the most views, clicks or opens. The reports can be exported to
Excel or HTML.

What does the yellow star mean?
For each message, we allocate points as a measure of success. Points are based on metrics such as
number of clicks, retweets, comments, likes, shares etc. We allocate a star to a message that has above
average points so that you can immediately see which messages were the most successful.

Clicks
The clicks tab shows you statistics for any of the links you've sent out in your messages. This allows you to
measure how many clicks your marketing efforts have generated. You can also keep track of which sites
have generated the most clicks.

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Use the drop-down list to select Clicks Over Time or Referring Sites.

Clicks Over Time
This chart shows the cumulative number of clicks over time.

Referring Sites
The Referring Sites pie chart gives you a breakdown of which sites have lead to the most clicks on the link
you sent out.

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Mentions
The Mentions tab allows you to understand how much buzz the keywords and brands you're monitoring has
generated. You can configure which keywords you'd like to monitor from within Add/Edit Services under
the Brand Monitoring category.

Buzz Over Time
The Buzz Over Time report shows you how many times your brand or keyword has been mentioned over
time.

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You can filter your search results by mention type. You can also view mentions over a specific period of
time by adjusting the from and to date.

Buzz By Source
The Buzz By Source report shows you a pie chart of which sites/sources have generated the most buzz
about your brand or keyword.

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Top Users
The top users report shows a list of the users that have mentioned your brand or keyword the most times.

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You can click on their username to be taken to the user's profile page.

Site Analytics
The site analytics tab allows you to integrate with your Google Analytics reports. By integrating with Google
Analytics, you can keep track of how your email and social media campaigns are affecting overall traffic to
your websites.

To link up your Google Analytics account to Sendible, simply do the following:
·

Click on My Reports.

Click on the Site Analytics sub-tab and you'll be prompted to connect to Google Analytics.

Click Connect to Google Analytics and Grant Access

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After connecting, you'll be returned to the My Reports tab – go back to Site Analytics and start
monitoring your site stats.

You can view web site statistics over period of 1 week, 1 month or 3 months. You can also filter results by
source, medium and campaign which uses Google Analytics standard tracking parameters to filter results.

Site Usage
The site usage reports shows the number of visits, new visit and page views over time in relation to
messages you've sent from Sendible.

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Other metrics shown are:
·

Visits: The number of unique visits over the selected period.

Page Views: The total number of page views on your site.

Pages per visit: The number of pages a user visits on average on your site.

Bounce Rate: The rate at which new users immediately leave your site.

Average Time on Site: The amount of time a visitor spends on your site on average.

New Visits Percentage: The percentage of users that are visiting your site for the first time.

Traffic Sources
This report shows a pie chart of the referring sites that have generated visits to your site.

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Content Overview
The content overview reports shows the most popular pages on your site over the period selected.

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Map Overlay
The map overlay shows a breakdown of the number of visits by location.

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Reports
The reports tab allows you to export your Sendible data in Excel/CSV or HTML format.

Message Reports
In this section you can export various types of message data, including Sent Messages, Pending
Messages, Drafts, Received Messages and Clicked Links.

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You can choose to export data over a specific period.

Profile Reports
The profile reports section allows you to export report information about specific social network accounts.

Contact Reports

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You can export your contacts to CSV or HTML from the contact reports section.

Affiliate Reports
The affiliate reports are used by Sendible affiliates who would like to keep track of the new users they've
signed up. You can export the list of users from this section.

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If you're interested in becoming an affiliate, please send an email to partnerships@sendible.com.
See How do I become an affiliate? for more information.

User Reports
The user reports allow you to export the users that you have added to your white-label site.

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Add/Edit Services
Sendible allows you to integrate your account with various social media services.

Sendible will also load Profile Reports for each social media service that you have added.

Social
Services in this category are for posting updates, photos, link sharing, location-based services and social
media messaging. Services include Bebo, Brightkite, Facebook, Friendfeed, Buzz, Twitter, Foursquare etc.
See Social for more information.

Streams
Streams allows you to read and respond to posts from various streams e.g. Facebook, LinkedIn and
Twitter.
See Streams for more information.

Blogs
This category allows you to update your blogs directly from Sendible or create your own Sendiblog.
Sendiblogs are hosted at brand.sendible.com.

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See Blogs for more information.

Monitoring
Monitor what's being said about your brand on blogs, microblogs, social networks and in comments.
See Monitoring for more information.

RSS
RSS Auto Poster allows you to automatically post to your social networks and contacts.
See RSS for more information.

Email
Sendible allows you to import your email contacts from services like Gmail, Hotmail, AOL and Yahoo Mail.
See Email for more information.

SMS
Sendible allows you to build and pre-schedule automated SMS texts. This can be useful for birthdays and
other events.
See SMS for more information.

Bulk
Bulk allows you to import your contacts from CSV files. This is useful when importing a large number of
contacts.
See Bulk for more information.

Other
Twitter Auto Follower allows you to automatically follow people on Twitter. The Auto Follower allows you to
extend your fan base and follow people with common interests.
See Other for more information.

Services
Service categories include:

Social

Streams

Blogs

Monitoring

RSS

SMS

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Bulk

Other

Latest

Custom

You can add multiple accounts for each service by clicking the Add button and filling in the details for each
one.

Social
Social media services in this section include:

Status Updates and Microblogging

Photo Sharing

Link Sharing and Bookmarking

Location-based Services

Social Media Messaging

Status Updates and Microblogging
Status Updates and Microblogging allows you to add services which enable you to post status updates to
services such as Twitter, Facebook and LinkedIn.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Photo Sharing
Photo Sharing allows you to add services which enable you to post photos using services such as
Facebook Photo Album and Flickr.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Link Sharing and Bookmarking
Link Sharing and Bookmarking allows you to add services which enable you to share links using services
such as Delicious and Diigo.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Location-based Services
Location-based Services allows you to add services which enable you to post location-specific updates
using services such as Foursquare.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Social Media Messaging
Social Media Messaging allows you to import your social network contacts and post social media
messages/photos using services such as Facebook Wall Post and LinkedIn.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Streams
Streams allows you to read and respond to posts from various streams in real-time e.g. Facebook, LinkedIn
and Twitter. Once added, these streams will appear in your Inbox in the Message Box.
See Social Streams for more information.

Social Streams
Social Streams include Facebook, LinkedIn and Twitter streams.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Blogs
Blogs allows you to post updates to your blogs using services such as Blogspot, Tumblr, Wordpress and
Sendiblog.
See Blogs for more information.

Blogs
Blogs allows you to add services which enable you to create and post updates to your blogs using services
such as Blogspot, Wordpress and Sendiblog.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Monitoring
Sendible allows you to monitor what's being said about your brand online, e.g. in blogs, microblogs and
social networks. You can also read reviews about your brands using services like Yelp, CitySearch and
Tripadvisor. Once added, Sendible will start monitoring the brands you've added and results will be
displayed in the Mentions section of the Message Box.

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See Brand Monitoring for more information.

Brand Monitoring
Brand Monitoring allows you to add services which enable you to monitor what's being said about your brand
and competitors through Brand and Keyword Monitoring and Reviews.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

RSS
RSS Auto Poster allows you to setup Sendible to automatically post to your social networks and/or
contacts.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Email
Sendible allows you to import your email contacts from services like Gmail, Hotmail, AOL and Yahoo Mail.
See Email Services for more information.

Email Services
Email Services allows you to import your contacts from public email services such as Gmail and Hotmail.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

SMS
Sendible allows you to build and pre-schedule automated SMS texts. This can be useful for birthdays and
other events.
See SMS Messaging for more information.

SMS Messaging
Sendible's SMS Autpresponder allows you to build and pre-schedule automated SMS texts. This can be
useful for birthdays and other events.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Bulk
Bulk allows you to import your contacts from CSV files. This is useful when importing a large number of
contacts.
See CSV Importers for more information.

CSV Importers
CSV Importers allows you to add services which enable you to bulk import your contacts or messages from
a CSV file.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Twitter Auto Follower
Twitter Auto Follower allows you to automatically follow people on Twitter.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Latest
Latest displays Sendible's new services. This list changes all the time as new services are added.

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For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Branded Post
By default, posts to Facebook and Twitter will have a "via Sendible" tagline below each post. To have this
changed, you can apply for rebranding by going to http://bit.ly/sendiblerebranding.
Once we've setup the rebranding for you, you'll be able to add the custom services from within this section.

For more information see, Can I change 'Via Sendible' to 'Via My Company'?
For a list of the social media services supported by Sendible, see What Social Media services do you
support?

Adding services
To add a service:
1. Go to Add/Edit Services
2. Search for the service you wish to add.

For a list of the social media services supported by Sendible, see What Social Media services do you
support?

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3. Find the service you wish to add and click Add
4. Sign in to the service with your username etc
5. When prompted, grant Sendible permission to link with the service
6. You will then see the service in your list of services in the Message Box
7. Type your post and click Send

See How to add a Facebook Fan Page for an example of adding a service

My Services
By clicking on My Services you can edit or delete any of the services you've already added to your
Sendible account.

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See Editing and Deleting Services for more information.

Editing and deleting services
To edit or delete a service go to My Services.

For more information on how to edit and delete services, see Editing and Deleting Services

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How to's...
Below are a list of How to's...
If you have a question that is not listed here and you think it should be, please email support@sendible.
com.

How to add a Facebook Fan Page
1. Go to Add/Edit Services.
2. Select Facebook Fan Page under Status Updates and Microblogging.
3. Click Add.
4. Connect to your Facebook account when prompted.

5. If prompted, grant Sendible permission to access your Facebook account by selecting Allow.

6. Enter a description for this service, this is for your own reference.
7. Select your Facebook Fan Page from the list.

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8. Click Save Settings to link your account.

9. You can repeat the process to add more Facebook Fan Pages.

For more information on geotargeting, see Geotargeting Facebook Fans.

Add Settings for Facebook Fan Page
Using Sendible, you can add a Facebook Fan Page by selecting Add/Edit Services, choosing Facebook
Fan Page and clicking Add. For more information see How to Add a Facebook Fan Page. Sendible allows
you to define exactly which fans your post will target.

After clicking Add, you will be able to fill in your Facebook Fan Page settings.

Description - this is for your own reference when using Sendible.

Username or Email - this will be automatically populated with your Facebook profile information.

Facebook Page - these are the Facebook Fan Pages that you manage.

Automatically generate link previews - by selecting Yes, Sendible will automatically extract the first
link that it finds in your post and a link preview will be generated with a image, caption and description.

Attach an attribution link - by selecting Yes, you can add a link that will appear below each Facebook
post.

What my posts will look like - this shows you a sample of what your post will look like.

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Geotargeting - this is where you can choose who your post will target. See below for more information

After adding your settings, click Save Settings.

Geotargeting Facebook Fans
Sendible has a powerful piece of functionality exclusive to the Sendible platform.

What is Geotargeting?
Geotargeting in geomarketing and internet marketing is the method of determining the geolocation (the
physical location) of a website visitor and delivering different content to that visitor based on his or her
location, such as country, region/state, city, metro code/zip code, organization etc.

Targeting specific fans using Facebook
In Facebook, users disclose a lot of relevant information about themselves – for example their age, gender,
location, work history, language etc. As a Facebook Page administrator, you have the ability to deliver
content that's only relevant to specific fans. For example, you may be promoting an event in Los Angeles
and only want your promotion to be visible to your fans located near LA who speak a specific language.

An example of a targeted message could be:
“Free comedy tonight at the Spanish Comedy Club in downtown LA.”
And you could target this directly to all fans who are most likely to be engaged by it. For example all people

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in Los Angeles who speak Spanish.

How do I do this in Facebook?
In Facebook, you would select the customize option just before you post your update to your fans. Here
you can decide exactly which fans your post will be visible to.

Targeting Specific Fans using Sendible
To target specific fans select Edit next to Geotargeting. This will allow you to select fans according to
regions.

You will then be able to select who your posts will be visible to.

Countries - select a country from the drop-down list

Regions - select regions from within that country

Languages - select the languages of fans you wish you target.

Once you have made your choices, select Add and you will be able to view your selected criteria in the
box on the right.

You can remove any of your selected criteria by selecting it and clicking Remove.

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Once you have made your selections, click Ok.

You will be able to view your targeted fans on the Add Settings page, example below

To post to different fans, you can add the same Facebook Fan Page multiple times and just change the
“geotargeting” options each time.

How to grow your Twitter follower-base with Sendible
Sendible allows you to grow your Twitter audience with minimal effort. The service works by automatically
following people on Twitter who mention terms that you specify in the hope that these Twitter users will
follow you back.

The chart below is proof that this technique clearly works:

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How to add Twitter Auto Follower
1. Go to Add/Edit Services and under Add Services select Premium Services.
2. Select Twitter Auto Follower and click Add.
3. On the settings screen, complete the required fields.

4. You can configure Sendible to notify you via email whenever it follows new users.

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5. Click Save Settings to add the service

How to setup an email autoresponder
Sendible allows you to build and pre-schedule a series of automated messages, birthday greetings or event
alerts that are triggered as soon as a new customer adds themselves to your address book.
Sendible's autoresponders allow you to configure and send automatic messages via Email, Facebook,
LinkedIn and SMS that are triggered by a date or an event.

Steps required to setup an email autoresponder:
1.

If you haven't already done so, you should use Sendible's capture widget on your website to start
capturing new email and SMS contacts. You can set this up under the Widget section in My
Contacts.

New users will be added to a group you define in My Groups.

Using Sendible's email autoresponder, you can trigger automatic emails to users in this group.

From Add/Edit Services, select Email Autoresponder under the Email category. Click Add.

Fill in the details on the Email Autoresponder settings screen, and be sure to select the group that
you set up to store new contacts on the Capture widget in Step 1.

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You can define how soon after or before an event your email should be sent, using the Send settings.

Enter a subject and a message that will be sent to the contact that triggers the event in your group.
You can use our merge tags to ensure that appropriate values are replaced at the time the message
is sent. You can also use an email template to give your emails a professional look. A template can
be seen in the screenshot above.

Click Save Settings so that your changes take effect.

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Sendible will now monitor the group you chose for contacts who match the criteria of the event you
specified. i.e. users with a matching birthday or users who added themselves to your address book.

You can check which emails Sendible has sent out from within the Sent tab in Message Box.

How to post links to Facebook Fan Pages
Sendible allows you to post an update to Facebook with the title, caption and image in Facebook's native
format
1. After adding the Facebook Page service from Add/Edit Services, return to the Message Box. For more
information on adding a Facebook Fan Page, see How to add a Facebook Fan Page.
2. Select the Facebook Page you'd like to post to.
3. Click URL and enter the URL of the link you'll be posting to Facebook.

4. Click Load Images from URL to find a suitable image on the page to act as your link preview and
click Attach to message.

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5. Click Shrink and Insert to insert a trackable link into your message.
6. You can type any text you like, as long as your message contains a link. Sendible will extract the link
for you automatically and post it to Facebook in its native format with the attached image acting as the
link preview.

How to send an email newsletter
Sendible allows you to send out an email campaign in a single click and will automatically track your
campaign and manage unsubscribes for you.

1. Import your contacts into a group
If you haven't already done so, import your contacts by clicking on the Import section within My Contacts.
From here, you can import your contacts from just about any email service or via a CSV file. During the
import process, you'll be able to select or create a group that the contacts should be added to. This acts
like a mailing list and Sendible will automatically remove any email addresses from this group if anyone
unsubscribes.
When creating a group, be sure to toggle the star icon so that it is added to your favorites and appears in
the services section of your Message Box.

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2. Choose or create an email template
Once your contacts have been imported, you can return to the Message Box and select one of Sendible's
standard email templates.
To select a template, click Templates and select a template from one of the options.
After selecting a template and editing the content, you can click Save Template to save your email
template for future use.

3. Upload and embed images into your email
You can upload and embed images into your email by clicking the Photo or File link.

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After uploading your photo, you'll be able to embed it into your email by clicking the embed icon at the top
right of the image.

4. Insert merge tags
Merge tags are placeholders that can be inserted into your email and replaced with actual values at the time
of sending. For example, you could insert merge tags to be replaced with a recipient's first name when the
email is sent.
To insert a merge tag, click the Merge Tags link and insert the ones you require into your email.

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5. Select your mailing list
When you're ready, select your mailing list from within your sending services in Message Box. If you didn't
save your group as a favorite, you can access it by selecting the Groups service and typing the name of the
group into the text area.

6. Send your email newsletter
When you're ready to send your email newsletter click the Send button. If you'd like it to be sent at a later
stage, you can use Sendible's scheduling option, see Scheduling for more information.

7. Email tracking and reports
Sendible will monitor who viewed, unsubscribed, opened and clicked links in your email.
To view your email statistics, go into the My Reports tab and open up the message reports for your email.

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How to track localized social media mentions and engagement
Sendible has implemented our own social media monitoring functionality that delivers localized, more
relevant results than our competitors.
Here are the steps you can take to set up a keyword for social media monitoring:

1. From within Message Box, click on the Mentions sub-tab.
2. Click the New Keyword button.
3. Fill in the details on the settings page – you can optionally select a country and location to localize
results.

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4. You can also decide whether Sendible should notify you or any of your team members via email when
new mentions are discovered.

5. After saving your settings, Sendible will start to retrieve mentions for you. You can keep track of the
latest mentions about your keyword or brand from the mentions tab within Message Box.
Sendible will automatically analyse your mentions and highlight posts with both negative and positive
sentiment so that you can easily locate the most meaningful posts and respond immediately.

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6. To respond to a mention, you can just click the item in the list and respond directly from Sendible.

How to read and respond to social media messages
Sendible's unified social media Inbox allows you to read and respond to social media messages – all from
one place. For almost every social media account you set up in Add/Edit Services, Sendible regularly
checks your profile for new posts and updates your Inbox.

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To respond to a post that Sendible pulls into your inbox, you can just click the message, type a response and click
the Reply button.

How to send your first message
Sending your first message has been explained in points below. The example below is for a Sendiblog and a
Twitter post.

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1. Start by integrating your services using the Add/Edit Services tab
2. Select the Message Box tab
3. Select the services you wish to utilize - in this example, Sendiblog and Twitter
4. Type your message in the box below
5. Select Send to send your message

Note: There is a character counter just below the text editor that acts as a guide for posting to services with
character limits. This is purely a guide and can be ignored for message types without limits.

How to send an SMS
SMS Text allows you to send SMS messages using your Sendible Tokens. These can be topped up using
the Add Tokens link at the top of the page.

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4. Multiple cellphone numbers must be separated with commas.

5. You are then able to compose and send SMS messages.
6. Once your SMS is complete, select Send if you are ready to send, Save Draft if you would like to
continue working on the SMS, Save Template if you would like to continue working on your template
or Discard if you no longer wish to send your SMS.

7. Sendible also allows you to receive a notification when your SMS is sent and enable SMS replies. See
Sending Options for more information.

How to send an Email
By selecting Email, you are able to compose and send email messages.

To compose an email, follow the steps below:
1. Go into Message Box and select Email
2. You will then be asked to type in the email address
3. If you know the recipient's email address, you can simply type it in the box or click on Address Book to
find a list of your contacts. For more information on your address book and how to use it, see Address
Book.
4. Multiple emails must be separated with commas.

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5. You are then able to compose and send email messages.
6. Once your email is complete, select Send if you are ready to send, Save Draft if you would like to
continue working on the email, Save Template if you would like to continue working on your template
or Discard if you no longer wish to send your email.

7. Sendible also allows you to receive a notification when your Email is sent and enable SMS replies. See
Sending Options for more information.

How to import and send message to LinkedIn contacts
1. Go to Add/Edit Services
2. Under Social and Social Media Messaging find LinkedIn
3. Click Add
4. Log in with your LinkedIn details
5. Grant Sendible permission to link to your LinkedIn Account
6. Select Save Settings
5. You will then be able to send LinkedIn Status updates by going to Message Box and toggling
LinkedIn Status
6. Type your post (with LinkedIn Status selected) and click Send

How to create an email opt-in form with Sendible
A great way to grow your email mailng list is through Sendible's opt-in widget.
Our opt-in widget allows users on your website, blog or even Facebook Page to add themselves directly to
your address book and can be setup in 4 easy steps:
1.

Go to My Contacts and select the Widget section.

Click Get Started and select the standard fields that you would like to appear on your capture form.

Go to Step 2 and click New Field to create any additional custom fields you would like your
customers/contacts to fill in.

After creating any additional fields, proceed to Step 3. Here you can customize the button text and
the page to direct users to after signing up. You can also create/select a group of contacts that can
be notified whenever a new customer signs up.

Finally, go to Step 4, where you can select the Sendible group (mailing list) that all new contacts are
added to.

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You can click the Preview button to preview and test the widget.

When you're ready, click Get Widget Code. This is the code that you'll need to copy and paste onto your
website or blog to have the capture form appear.

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How to send SMS text messages to a group using Sendible
Sendible allows you to send SMS text messages to any country and any network in the world.
With Sendible, there are several ways to send SMS text messages to a group of contacts. This post details
the simplest way.
To create a group of contacts who will be receiving SMS text messages from you, follow the steps blow:
1. Go into My Contacts
2. Select Groups
3. Click New Group and give your group name, then click Create.

4. Click New Contact and enter the details for the contact. Make sure under Contact Information, you
select SMS as the preference. Also, be sure to include the country code for the mobile number.

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5. Click Save.

6. Repeat steps 4 and 5 to add multiple SMS contacts.

Now, to send a bulk SMS to this group, go to Message Box and select the group you created in Step 3
above.

How to customize and send an email newsletter using Sendible's
prebuilt templates
Sendible's Pre-built templates could be used to customize and send an email newsletter.
This could be done by following the steps below:

1. Log in to your account
2. Go to Message Box
3. Click on “Templates” button
4. After the templates get loaded Select the template you want to use and Click “Select”
5. Click “Photo or File” button
6. Select the images that you want to put into your template from your computer
7. Now, Click on the place where you want to put your image
8. Also, don't forget to see the dimensions of the default (placeholder) image as shown in the video so that

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when you replace the image with the new one, you should make it the size of the required dimension.
9. Click “Save Template”
10. Congratulations! You are done.

How to import, customize and send your own HTML template using
Sendible
1. Log in to your account
2. Go to Message Box
3. Click on “HTML” button as shown in the image below

4. Copy your HTML into it with the CSS in the tag.
5. Click “Update”
6. Click “Photo or File” button
7. Select the images you want to put into your template
8. Now, Click on the place where you want to put your image
9. Also, don't forget to see the dimensions of the inbuilt image as shown in the video so that when you
replace the image with new one, you should make it the size of the required dimension.
10. Click “Save Template”
11. Congratulations! You are done.

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FAQ's
Below are some Frequently Asked Questions. For more questions see: http://sendible.zendesk.com/
forums/270786-community-help
For more information email support@sendible.com

What Social Media services do you support?
Social
Services in this category are for posting updates, photos, link sharing, location-based services and social
media messaging. Services include Bebo, Brightkite, Facebook, Friendfeed, Buzz, Twitter, Foursquare etc.
See Social for more information.

Streams
Streams allows you to read and respond to posts from various streams e.g. Facebook, LinkedIn and
Twitter.
See Streams for more information.

Blogs
This category allows you to update your blogs directly from Sendible or create your own Sendiblog.
Sendiblogs are hosted at brand.sendible.com.
See Blogs for more information.

Monitoring
Monitor what's being said about your brand on blogs, microblogs, social networks and in comments.
See Monitoring for more information.

RSS
RSS Auto Poster allows you to automatically post to your social networks and contacts.
See RSS for more information.

Email
Sendible allows you to import your email contacts from services like Gmail, Hotmail, AOL and Yahoo Mail.
See Email for more information.

SMS

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Sendible allows you to build and pre-schedule automated SMS texts. This can be useful for birthdays and
other events.
See SMS for more information.

Bulk
Bulk allows you to import your contacts from CSV files. This is useful when importing a large number of
contacts.
See Bulk for more information.

Social
Social Updates and Microblogging

Bebo

BrightKite Status

Facebook Fan Page

Facebook Group

Facebook Note

Facebook Page Note

Facebook Post

Facebook Status

FriendFeed

Google Buzz

LinkedIn Status

Myspace Bulletin

Myspace Status

Ping.fm

Plurk

Twitter

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Photo Sharing

Facebook Page Album

Facebook Photo Album

Flickr

MobyPicture

Link Sharing and Bookmarking

Delicious

Delicious (via Yahoo)

Diigo

Identi.ca

Ma.gnolia

Read It Later

Location-Based Services

Foursquare Shout

Foursquare Venue Tip

Social Media Messaging

Facebook Wall Post

Facebook Autoresponder

LinkedIn Autoresponder

Streams

Facebook Group Stream

Facebook Fan Page Stream

Facebook Stream

LinkedIn Stream

Twitter List

Twitter Search

Twitter Stream

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Blogs

Blogspot

MetaWebLog

MovableType

Posterous

Sendiblog

Tumblr

TypePad

Wordpress

Wordpress.com

Monitoring

Brand and Keyword Monitoring

Reviews

RSS

RSS Auto Poster

AOL

Gmail

Hotmail

Mail.com

Yahoo Mail

SMS

SMS Autoresponder

Bulk

Contact Importer

Message Importer

Other

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Twitter Auto Follower

Latest

Facebook Group Stream

Twitter List

Facebook Fan Page Stream

Facebook Stream

LinkedIn Stream

Twitter Search

Twitter Stream

Reviews

Custom
By default, posts to Facebook and Twitter will have a "via Sendible" tagline below each post. To have this
changed, you can apply for rebranding by going to http://bit.ly/sendiblerebranding.
You'll be able to add the custom services which we rebrand for you from within this section.

Can I change 'Via Sendible' to 'Via My Company' for Facebook posts?
Yes. If you'd like to replace "via Sendible" with your own company name when posting to Facebook, we can
set up a custom Facebook application for you. You will need to send us your company logo, a short
description about your company and your company website url. If you haven't upgraded to our top account,
there will be a one-off charge to have this set up.

To apply for this, go to http://bit.ly/sendiblerebranding.

Do recurring messages count towards my messaging limit?
Yes. Each message that is sent counts as a credit. So, if you send a status update to Twitter and
Facebook every hour for 24 hours, your message credits will be reduced by 48 at the end of the 24 hour
period.

My Facebook posts are not going through. What must I do?
If your Facebook messages are failing, we recommend deleting the account from Add/Edit Services and
recreating it. When you set up the account in Sendible, you need to make sure Facebook prompts you for
Extended Permissions so that your account can be updated even when you're offline.

My Tweets are not going through to Twitter. What must I do?
Make sure your Twitter account settings are correct in Sendible. If you've recently changed your Twitter
password, you'll also have to update this in Sendible. Twitter has clamped down on recurring tweets and will
ignore tweets that are constantly repeated. Twitter also has posting limits, so be sure you haven't exceeded
this limit for the day.

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How can I send out a bulk email campaign when I run out of message
credits?
If you ever run out of message credits, you can either upgrade your account or you can purchase a bundle
of Sendible Tokens. Tokens can be used as message credits when your standard credits run out.

My messages aren't going out immediately or at the scheduled time.
What must I do?
Make sure your time zone is set correctly in My Profile. After updating your timezone, be sure to
uncheck Automatically detect timezone.

How do I become an affiliate?
The affiliate program works as follows:

We give you a link with a tracking code that we use to track your sign ups. This link can be used in
Twitter posts, blog posts, emails etc.

For every user you introduce that upgrades to a paid account, we pay you 30% for the duration that the
user is a paying subscriber. We make payments quarterly.

If you'd like to join our affiliate program, simply send an email to partnerships@sendible.com with:

Your Sendible username

Your Paypal email address

What networks and countries do you support for SMS?
Afghanistan +93
Areeba
AWCC
Etisalat
Roshan

Albania +355
AMC
Eagle
Vodafone

Algeria +213
AMN
Djezzy (Orascom)
Nedjma (Wataniya)

Andorra +376
Sta (Mobiland)

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Angola +244
Unitel

Antigua & Barbuda +1268
APUA
C&W
Digicel

Argentina +54
C.T.I. Compania DTDI S.A.
Movistar (Unifon; TCP)
Nextel (iDEN)
Telecom Personal S.A.

Armenia +374
Armentel
MTS Armenia

Aruba +297
Digicel
SETAR GSM

Australia +61
Hutchinson 3G
Orange (Hutchison) CDMA
Telstra (MobileNet)
Virgin Mobile
Vodafone
YES Optus (Singtel)

Austria +43
ACOTEL
Bob
Mobilkom (Telekom,A1)
Orange (ONE)
T-Mobile (Max.Mobil, Telering)
Tele2 mobil
TRE (H3G)

230 / 268

Yesss

Azerbaijan +994
Azercell Telekom B.M.
J.V.Bakcell GSM
Nar Mobile

Bahamas +1242
Bahamas Telecoms Co.

Bahrain +973
Batelco
ZAIN (Vodafone/MTC)

Bangladesh +880
Aktel (TM International)
Banglalink (Orascom)
GrameenPhone
Teletalk
Warid

Barbados +1246
bMobile (C & W)
Digicel

Belarus +375
Life
MTS
Velcom

Belgium +32
BASE (KPN Orange)
Dolphin Telecom
Mobistar
Proximus (Belgacom)

Belize +501
Belize Telecommunication Ltd

231 / 268

Benin +229
Areeba (Spacetel)
Bell Benin Communications
Libercom
Telecel

Bermuda +1441
Cellular One
Digicel
M3 Wireless

Bhutan +975
B-mobile
Bolivia +591
Entel
Tigo
Viva

Bosnia-Herzegovina +387
ERONET/HPT
m:tel
PTT BIH

Botswana +267
BTC Mobile
Mascom Wireless
Orange (Vista)

Brazil +55
Claro
TIM
TNL PCS (Oi,Telemar)
Vivo

Brunei +673
B-mobile
DST Communications Sdn Bhd

232 / 268

Bulgaria +359
BTC Vivatel
Cosmo Bulgaria Mobile (Globul)
MobilTel AD

Burkina Faso +226
Celtel Burkina
Onatel
Telecel

Burundi +257
Spacetel
Telecel

Cambodia +855
Cadcomms
CamGSM
Camshin (Shinawatra) DCS-1800
Casacom (Samart) GSM-900
S Telecom

Cameroon +237
MTN
Orange (SCM)

Canada +1
Alliant (text only)
BELL CELLULAR
Clearnet
Fido (Microcell)
Rogers (AT&T)
Telus Mobility

Cape Verde Islands +238
CV Movel

Cayman Islands +1345
C&W
Cingular

233 / 268

Digicel

Central African Republic +236
Moov
Orange
Telecel Centrafrique

Chad +235
Celtel Tchad SA
Millicom

Chile +56
Claro
Entel PCS
Entel Telefonia
Movistar

China +86
China Mobile
China Unicom

Colombia +57
Comcel
Movistar
Tigo (Colombia Movil)

Congo +242
CelTel
MTN Congo
Warid

Congo, Democratic Republic +243
CCT
Celtel (Zain)
Oasis
Supercell
Vodacom (CWN)

Costa Rica +506

234 / 268

ICE

Croatia +385
T-mobile
Tele2
VipNet

Cuba +53
C-COM

Cyprus +357
CY TA
MTN (Areeba)

Czech Republic +420
O2 Telefonica (EuroTel)
T-Mobile (Radiomobil,Oskar)
Vodafone

Denmark+45
Dominican Republic
Orange
Orange (Mobilix)
Sonofon
TDC (Tele Denmark)
Tele2
Telemore (Virtual:Tele Danmark)
Telia AB

Djibouti+253
Evatis

Dominica+1767
C&W
Orange

Dominican Republic +1829
Claro
Orange

235 / 268

Viva

Ecuador+593
Alegro
Movistar (Otecel)
Porta (Conecel)

Egypt+20
ECMS MobiNil
Etisalat
Vodafone (Misrfone +CLICK GSM)

El Salvador+503
CTE Telecom PERSONAL
Digicel

Estonia+372
AS EMT
Elisa (Radiolinja)
Tele2

Ethiopia+251
ETMTN

Falkland Islands+500
Touch (C & W)

Faroe Islands+298
FaroeseTelecom
Kall GSM

Fiji Islands+679
Digicel
Vodafone

Finland+358
Alands Mobiltelefon Ab
Dna Finland Oy

236 / 268

Finnet (Finnish 2G Suomen)
Oy Radiolinja Ab
Saunalahti Group Oyj (Jippii)
Sonera (Tele)
Telia Mobile

France+33
Bouygues Telecom
Infomobile
Nilcom Prosedie
Orange
SFR
Te.Sa.M

French Guiana+594
Digicel
Orange
Outremer

French Polynesia +689
Tikiphone

Gabon+241
Celtel
Libertis
Telecel

Gambia+220
Africell
Comium
Gamcel

Georgia+995
Beeline
Geocell
Magticom Ltd.

Germany+49
E-Plus

237 / 268

Group 3G
MobilCom
O2 (Viag, E2)
T-Mobil (D1,Detemobil)
Vodafone (D2,Man.man,Mobilfunk)

Ghana+233
Millicom (Mobitel)
Onetouch (Ghana Telecom)
Scancom

Gibraltar+350
Gibtel

Greece+30
Cosmote
Q-Telecom/Infoquest - now part of WIND
Vodafone (Panafon)
WIND (TIM/STET Hellas)

Greenland+299
TELE Greenland

Grenada+1473
AT & T
C&W
Digicel

Guadeloupe+590
Digicel (Bouygues Telecom)
Orange (France Caraibe Mobiles)
Outremer

Guam+671
DOCOMO Pacific
Guam Wireless (Hafatel)
IT & E
mPulse

238 / 268

Guatemala+502
Claro
Telefonica
Tigo

Guernsey+44
C&W
Guernsey Telecoms
JT-Wave

Guinea+224
Celtel
Lagui
Orange

Guyana+592
Cellink Plus
Digicel

Haiti+509
Comcel
Digicel

Honduras+504
Claro
Digicel
Hondutel
Tigo

HongKong+852
3 Hong Kong (Hutchison)
China Motion Telecom
China Unicom International
CHKTL

HK CSL (900/1800)
PCCW Mobile
Peoples
SmarTone Vodafone

239 / 268

Trident

Hungary+36
Pannon GSM
T-mobile
Vodafone Ltd.
Westel - now T-Mobile

Iceland+354
Nova
Núll níu ehf
Og Vodafone (Islandssimi)
Og Vodafone (TAL)
Siminn
Viking Wireless(IMC)

India+91
ADIL - Haryana
ADIL - Rajasthan
ADIL - UP(E)
Aircel - Tamil Nadu
Airtel - Kerala
Barakhamba - AP
Barakhamba - Chennai
Barakhamba - Karnataka
Bharti - AP (Airtel)
Bharti - Karnataka
Bharti - Punjab
Bharti Cellular - Delhi
Bharti Cellular - Gujarat
Bharti Cellular - Haryana
Bharti Cellular - Kerala
Bharti Cellular - Maharashtra
Bharti Cellular - MP
Bharti Cellular - Mumbai
Bharti Cellular - Tamil Nadu
Bharti Cellular - UP(W)
Bharti Mobinet - Chennai
Bharti Mobitel - Kolkata

240 / 268

Bharti Telenet - HP
Birla - AT&T Commns - Delhi
Birla - AT&T Commns - Gujarat
Birla - AT&T Commns - Maharashtra
BPL Mobile - Kerala
BPL Mobile - Maharashtra
BPL Mobile - Tamil Nadu
BPL Mobile Commns - Mumbai
BSNL - A&N
BSNL - AP
BSNL - Assam
BSNL - Bihar
BSNL - Chennai
BSNL - Gujarat
BSNL - Haryana
BSNL - HP
BSNL - J&K
BSNL - Karnataka
BSNL - Kerala
BSNL - Kolkata
BSNL - Maharashtra
BSNL - MP
BSNL - NE
BSNL - Orissa
BSNL - Punjab
BSNL - Rajasthan
BSNL - Tamil Nadu
BSNL - UP(E)
BSNL - UP(W)
BSNL - WB
BTA Cellcom - MP
C-DOT - Delhi
C-DOT - Kolkata
Escorts Telecom - HP
Escorts Telecom - Punjab
Escorts Telecom - Rajasthan
Escorts Telecom - UP(E)
Escotel Mobile - Haryana
Escotel Mobile - Kerala
Escotel Mobile - UP(W)

241 / 268

Fascel - Gujarat
Hexacom - NE
Hexacom - Rajasthan
Hutchinson East (Usha Martin-Kolkata)
Hutchison Essar (Sterling-Delhi)
Hutchison Max Telecom - Mumbai
IDEA Cellular - Gujarat
IDEA Cellular - Maharashtra
Koshika - Bihar
Koshika - Orissa
Koshika - UP(E)
Koshika - UP(W)
MTNL - Delhi
MTNL - Mumbai
Reliance Internet Serv - Kolkata
Reliance Telecom - Assam
Reliance Telecom - Bihar
Reliance Telecom - HP
Reliance Telecom - MP
Reliance Telecom - NE
Reliance Telecom - Orissa
Reliance Telecom - Punjab
Reliance Telecom - WB
RPG Cellular - Chennai
Spice Commns - Karnataka
Spice Commns - Punjab
Swan
Tata Cellular - AP
Vodafone

Indonesia+62
3 Indonesia
Axis
PT Indosat (IM3)
Satelindo
Telkomsel
XL

Iran+98

242 / 268

Irancell
Taliya
TCI
TKC (KFZO)
Iraq+964
Asia Cell
Iraqna
Korek Telecom
Zain Iraq

Ireland+353
3 Ireland
Meteor
O2 (Esat Digifone)
Vodafone (Eircell)
Isle of Man+44
O2 (Manx)

Israel+972
Cellcom Israel Ltd
Mirs
Orange (Partner)
Pelephone

Italy+39
3 Italia
TIM
Vodafone (Omnitel)
WIND

Ivory Coast+225
Comstar Cellular S.A.
KoZ (Comium)
Moov
MTN
Orange (SIM Ivoiris)

Jamaica+1876
bMobile (C & W)

243 / 268

Digicel

Japan+81
J-phone
NTT Do Co Mo

Jersey+44
C&W
Jersey Airtel
Jersey Telecoms

Jordan+962
Orange (Mobile com)
Umniah
Xpress
Zain (JMTS)

Kazakhstan+7
Beeline
KCell
MTS

Kenya+254
Celtel (KenCell)
Safaricom (GSM)

Korea (South)+82
KT Freetel
Shinsegi Telecom
SK Telecom

Kuwait+965
Viva
Wataniya Telecom
ZAIN (Vodafone/MTC)

Kyrgyzstan+996
Bitel
Megacom

244 / 268

Laos+856
Laotel
Tigo

Latvia+371
Latvijas Mobilais Telefons (LMT)
SIA Bite Latvia
Tele2 (Baltkom)
Triatel (Baltija)
ZetCOM (LMT)

Lebanon+961
Alfa (FTML Cellis)
MTC (LibaCell)

Lesotho+266
Econet
Vodacom Lesotho (Pty) Ltd

Liberia+231
Cellcom
Comium

Libya+218
Al Madar
Libyana Mobile

Liechtenstein+423
Mobilkom LIE AG
Orange (VIAG EuroPlatform)
Swisscom (Telecom FL,Comfone)
Tele2 AG (Tango)

Lithuania+370
Bite GSM
Omnitel GSM
Tele2

245 / 268

Luxembourg+352
Orange (VOXmobile)
P&T LuxGSM
Tango

Macau+853
CTM
Hutchison 3
SmarTone

Macedonia+389
Cosmofone
Makedonski Telekomunikacii
Mobimak (Post and Tele...)
T-Mobile
VIP

Madagascar+261
Madacom
Orange
Telecel
Zain (Celtel)

Malawi+265
TNML
Zain (Celtel)

Malaysia+60
Celcom
Digi Telecom
Maxis (Binariang)
Mobikom
TimeCel (Adam,Time Wireles)
TMTouch

Maldives+960
Dhiraagu
U Mobile

246 / 268

Wataniya

Mali Republic+223
Malitel-SA
Orange

Malta+356
3G Telecom
Go Mobile
Vodafone Malta Ltd

Martinique+596
Digicel (Bouygues Telecom)
Orange (France Caraibe Mobiles)
Outremer

Mauritania+222
Mattel
Mauritel Mobiles

Mauritius+230
Emtel
Orange (Cellplus)

Mayotte Island+269
SRR Mayotte

Mexico+52
Movistar (Telefonica-Pegaso GSM)
Nextel
Skytel (pager)
Telcel
Unefon-Iusacel

Moldova+373
Eventis
MoldCell
Voxtel

247 / 268

Monaco (Kosovo) +377
Monaco Telecom

Mongolia+976
MobiCom
Unitel

Montenegro+382
MTEL Podgorica
Promonte
T-mobile

Montserrat+1664
C&W

Morocco+212
Maroc Telecom (IAM)
Medi Telecom
Wana

Mozambique+258
mCel
Vodacom

Namibia+264
Cell One
MTC

Nepal+977
Mero (Spice)
Nepal TC

Netherlands+31
KPN Telecom B.V.
Orange (Dutchtone)
T-Mobile (BEN)
Tele2 (Netherlands) B.V.
Telfort (O2)
Vodafone (Libertel)

248 / 268

Netherlands Antilles +599
Digicel
Telbo
TelCell (St Maarten)
UTS (Curacao+Antelecom)

New Caledonia+687
OPT (Mobilis)

New Zealand+64
Telecom New Zealand
Telstra New Zealand
Two degrees
Vodafone (BellSouth)

Nicaragua+505
Claro
Movistar
Sercom

Niger+227
Orange
Telecel
Zain (Celtel)

Nigeria+234
Etisalat
Globacom
MTEL (Nitel)
MTN
Zain (Celtel, V-mobile)

Norway+47
NetCom
Tele2 Norge AS
Telenor Mobil AS

Oman+968

249 / 268

Oman Mobile
Qatari (NAWRAS)

Pakistan+92
Mobilink
Telenor
UFone
WARID Telecom
Zong

Palestine+970
Telekom Co (Jawwal)

Panama+507
Bell South
Cable & Wireless
Nucleo Personal
Telefonica Movistar
VOX

Papua New Guinea +675
B-mobile
Digicel

Paraguay+595
Claro
Nucleo Personal
Tigo
VOX Hola Paraguay

Peru+51
Claro
Movistar
Nextel

Philippines+63
Globe Telecom
Islacom
Nextel Communications

250 / 268

Smart Communications
Sun Cellular (DIGITEL)

Poland+48
Era (PTC)
Orange (Idea, PTK Centertel)
P4
PlusGSM (PolKomTel)

Portugal+351
OniWay
Sonaecom (Optimus)
TMN
Vodafone (Telecel)
Zonas Cabo

Puerto Rico+1787
Claro
Newcomm
Suncom

Qatar+974
Qatar Telecom
Vodafone

Reunion+262
Orange (France Telecom)
Outremer
SRR

Romania+40
Cosmorom
Orange (Dialog, Mobil Rom)
RCS & RDC (Digi)
Vodafone

Russia+7
BaykalWestCom
BM-Telecom

251 / 268

Delta Telecom
Dontelecom
Ermak RMS
Far East Cellular Systems
KB Impuls
Kuban
MegaFon (North-West)
Mobile Communications Systems
Mobile TeleSystems
New telephone company
Orensot
Prim Telephon
Siberia Cellular Systems
Sibintertelecom
SMARTS (Zao)
Sonic Duo
TAIF-Telecom
Tambov Electrosvyaz
TELECOM-XX1
Telesot Alania
Tomskaya Cellular System
Uraltel Ltd
Vimpelcom
Yenisey Telecom

Rwanda+250
Rwandacell (MTN)

Saint Kitts and Nevis +1869
C&W
Digicel
UTS CariGlobe

Saint Lucia+1758
AT & T
C&W
Digicel

Samoa+685

252 / 268

Digicel
Samoatel

San Marino+378
San Marino Telecom

Saudi Arabia+966
Al Jawal (Saudi Telecom, STC)
Mobily (Etihad Etisalat)
Zain (MTC)

Senegal+221
Expresso
Orange (SonaTel)
Tigo (SenTel)

Serbia+381
Mobilna Telefonija Srbije
Mobtel
MONET
Promonte
Telekom Srbija
VIP

Seychelles+248
Cable and Wireless
Telecom Seychelles (Airtel)

Sierra Leone+232
Africel
Comium
Millicom S.L. Ltd.
Zain (Celtel)

Singapore+65
M1
Singtel (1800)
SingTel (900)
StarHub Pte Ltd.

253 / 268

Slovakia+421
Eurotel
Orange (Globtel)
T-mobile
Telefonica

Slovenia+386
Mobitel GSM
SiMobil (Vodafone)
T-2 d.o.o
Vega (Western Wireless / Tusmobil)

Somalia+252
Golis
Hormuud
Nationlink
Somafone
Telcom
Telesom

South Africa+27
Cell C
MTN
SA Landlines
Vodacom

Spain+34
BaraBlu
BT
DigiMobil
Euskatel
Movistar (Telefonica)
ONO
Orange
R móbil
Simyo
TeleCable
Vodafone

254 / 268

Yoigo

Sri Lanka+94
Bharti Airtel
Celltel (Tigo)
Mobitel
MTN Networks (Pvt) Ltd

St. Vincent and The Grenadines+1784
AT & T
C&W
Digicel

Sudan+249
Bashair Telecom (Areeba)
MobiTel
MTN
NOW

Suriname+597
Digicel
Telesur

Swaziland+268
Swazi MTN

Sweden+46
3
Spring Mobile
Tele2 (Comviq)
Telenor
Telia (Sonera,Mobitel)

Switzerland+41
IN&Phone
Orange
Sunrise (TDC,diax)
Swisscom AG
Tele2

255 / 268

Syria+963
MTN
SyriaTel

Taiwan+886
Chunghwa-LDM- (GSM)
FarEasTone
FarEasTone (DCS)
FarEasTone Mobitai TransAsia
KGT (DCS)
Mobitai (GSM)
TCC (DCS)
TransAsia

Tajikistan+992
Babilon-Mobile
Beeline
Indigo Tajikistan
Somoncom
TT Mobile

Tanzania+255
Celltel
MIC (T) Ltd.
Tritel (T) Ltd.
Vodacom (T) Ltd.
Zantel Ltd.

Thailand+66
AIS (1-2-call)
Digital (Hello, Virtual for AIS)
Orange
TAC (DTAC)

Timor-Leste+670
Timor Telecom

Togo+228

256 / 268

Telecel
Togocel

Trinidad and Tobago +1868
Digicel
TSTT

Tunisia+216
Orascom
Tunisie Telecom (Tunicell)

Turkey+90
Aria (now part of AVEA)
AVEA
Turkcell
Vodafone

Turkmenistan+993
BCTI

Uganda+256
MTN
Orange
Uganda Telecom
Warid
Zain (CelTel)

Ukraine+380
Golden Telecom
Kyivstar GSM
life :)
MTS
URS (Beeline, Mobi, Wellcom)

United Arab Emirates +971
DU
Etisalat

United Kingdom+44

257 / 268

3 UK
Cloud9
Earthadvice
Fixed lines
Intelligent
O2 (BT Cellnet)
Orange
Swiftnet
T-Mobile (One-2-One,Virgin,C&W)
Tesco (Virtual for O2)
Vodafone

United States of America+1
ActionComm(text only)
Airpage (text only)
Airtouch (text only)
Allpage (text only)
Alltel (text only)
AmericanPaging (text only)
Answer Paging (text only)
Arch (text only)
Arch Paging (text only)
AT&T
AZ Paging (text only)
Beeper Arizona (text only)
Beeper West (text only)
Canadian Cellular Networks
Cingular (text only)
Cingular-Bellsouth (text only)
Cingular-Pacific Bell (text only)
Co Paging (text only)
Contact Paging (text only)
Courteous (text only)
DataComm Rogers (text only)
Dekota Electrical (text only)
Dobson
DunneComm (text only)
Handypage (text only)
Kelleys (text only)
Link Paging (text only)

258 / 268

Metro PCS
Metrocall (text only)
Mobile Comm (text only)
Mobile Paging (text only)
Nextel (text only)
Page Northwest (text only)
Page One (text only)
Page Plus (text only)
Page West (text only)
PageNet (text only)
Skytel (text only)
Sprint
T-Mobile
US Cellular
Verizon

Uruguay+598
Ancel
Claro
Movistar

Uzbekistan+998
Coscom
Unitel
Uzdunrobita
Uzmacom

Vanuatu+678
Telecom Vanuatu (SMILE)

Venezuela+58
DigiCel
Digitel GSM
Infonet
Movilnet
Movistar

Vietnam+84
Mobifone (VMS)

259 / 268

Vinaphone

Yemen+967
MPC (Sabafon)

Zambia+260
Cell Z (Zamtel MTS)
MTN (Telecel)
Zain (Celtel)

Zimbabwe+263
Econet
NetOne
Telecel Zimbabwe

Does Sendible allow me to receive MMS messages?
We don't support sending of native MMS, but you can attach images/files to your SMS texts and they'll
converted to short URLs.

How do I upload images to a newsletter?
You can upload an image using the Photo or File button. Once it's uploaded, click the embed icon on the
image to embed the image in your email.

How do I replace an image in a newsletter?
To replace an image, the easiest way is as follows:
1. Click Photo or File and upload an image from your computer.
2. Once the image has been uploaded, click the Embed icon at the top right of the image.
3. This will embed the image in your email.
4. You should then be able to drag the image into place.

Can I post a Sendiblog update to Facebook?
Yes. You do this by adding the Facebook Page Note service from Add/Edit Services. This allows you to
post rich HTML to a Facebook Fan Page. You would then setup your Sendiblog to automatically syndicate
new posts to a Sendible group that contains this service.

My Facebook posts have stopped posting. How do I fix this?
1. Open up Add/Edit Services and select the My Services tab.
2. Edit each Facebook Page that is posting incorrectly.
3. On the settings screen, click Switch Facebook User and reconnect your Facebook account to
Sendible.
4. Save your settings.

260 / 268

Why does my Inbox have green and red dots?
Sendible will indicate to you whether a post that appears in your Inbox is a positive or negative sentiment.
A positive sentiment is indicated by a green dot.

A negative sentiment is indicated by a red dot.

A neutral sentiment is indicated by a grey dot.

What is a Facebook Wall Post?
A Facebook Post allows you to post a single update to Facebook. This appears in all your friends'
newsfeeds.

What does the yellow star mean?
In My Reports, you will see a yellow star on some of your messages. This means that your message has
achieved above average engagement score.

What is the number of services I could add to my account with Pay-AsYou-Go Pricing?
We recommend upgrading to a monthly plan, such as the Solo plan. If you're on Pay-as-you-go, you can only add 4
services to your account. See Upgrading for more information.

I can't post to facebook fan page, it keeps getting bounced.
This means that the session key used by Sendible to post to Facebook has become invalid. This usually
happens if your Facebook password has changed or you've edited your privacy settings.

You'll need to reconnect your Facebook account to Sendible. You can do this by following the steps below:
1. Go to Add/Edit Services
2. Select My Services
3. Edit the Facebook account that failed.
4. Click Switch Facebook User and reconnect your account to Facebook.
5. Save your settings.

Why are Bulk Facebook Wall Posts only reaching about 20 contacts?
Facebook has a limit for the number of wall posts you can send in a 24 hour period. Once this limit has

261 / 268

been reached, Facebook will block your account from posting updates until the next 24 hour period. This is
why only 20 people got the post.

To get around this, we suggest splitting up your 200 Facebook contacts into 10 groups of 20 and schedule
posts 1 day apart.

Why are my posts being sent early?
By default, Sendible automatically detects your timezone when you sign in. It takes this information from your
browser. If you signed in from a different timezone, then all the posts you schedule from that time on, will be in the
new timezone which may be why your posts are sending at the wrong time.

To fix this, please go into My Profile and under Time Settings, select the correct timezone. Also, be sure to uncheck
Automatically detect timezone so that this doesn't happen again.

What are the image sizes for newsletter template #9?
The large image is 600px x 300px and the smaller ones are 124px x 91px.

If I send a group email to 1,000 people does is count as 1 message
credit or 1,000?
An email to a group containing 1,000 people counts as 1,000 message credits.

What's the best plan for a freelance Social Media marketer?
We have 2 options:

Option 2:
You could go for a White Label. This is a stand-alone, rebranded version of Sendible with your own logo,
design and URL. For more info, see http://sendible.com/white-label.

How do I add a post to Wordpress?
1. Go to Add/Edit Services and find Wordpress under Blogs.

262 / 268

2. Click Add.
3. Enter your settings for Wordpress, this can be seen in the example below.

4. Select Save Settings
5. Go to the Message Box and toggle Wordpress.
6. Type your blog post in the box. In this example a template was used, for more information on how to use
a template, see Templates.

263 / 268

How do I add a post to Blogspot?
1. Go to Add/Edit Services and find Blogspot under Blogs.

2. Click Add.

264 / 268

3. Enter your settings for Blogspot, this can be seen in the example below.

Having problems?

Sign into your Blogspot account at http://blogspot.com.

Edit the settings for the particular blog that's failing.

265 / 268

Save Settings.

Try posting again from Sendible. You can repost the failed item from within the Bounced tab in the
Message Box.

How do I import phone numbers into Sendible for text messaging?
1. Go to Add/Edit Services.
2. Under the Bulk tab, select CSV Importer.
3. Download our sample CSV file from http://sendible-public.s3.amazonaws.com/static/contacts.csv and
add your contacts and their phone numbers. Be sure to include your contacts' country code when adding
cellphone numbers.
4. Select or create a group to store your contacts.
5. Select SMS for contact preferences.
6. Click Save Settings and Sendible will import all your contacts from the CSV file into that group.

Getting an error on Twitter: The remote server returned an error: (403)
Forbidden
Usually this error is because Twitter doesn't allow the same tweet to be posted within a 24 hour period. If
this is not the case, email support@sendible.com.

What do the "star" and points mean in the reporting analytics?
For each message, we allocate points as a measure of success. Points are based on metrics such as
number of clicks, retweets, comments, likes, shares etc. We allocate a star to a message that has above
average points so that you can immediately see which messages were the most successful.

Does Sendible have a way to post a Sendiblog update to Facebook?
Yes. You do this by adding the Facebook Page Note service from Add/Edit Services. This allows you to
post rich HTML to a Facebook Fan Page. You would then setup your Sendiblog to automatically syndicate
new posts to a Sendible group that contains this service.

When posting to a self hosted Wordpress site, is there the ability to pick
a category?
At the moment, you can't choose a category, but you can tag your posts using the Tags option in the Message Box.

Is it possible to import csv et al for scheduled posting?
Yes, it is possible if you're on one of our paid plans.
You can do this as follows:
1. Go to Add/Edit Services
2. Select the category, CSV Importers
3. Select the Message Importer

266 / 268

4. Download our sample CSV file and populate it with your own messages and send dates.
Note: When uploading your file, you'll be asked to select a Group. If you haven't already done so, you can
create a Group from within My Groups and add the social media accounts that you'd like to update. When
your scheduled posts are sent out, they'll post to all the accounts in your group.

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