SentriLock P10305 Cellular enabled wireless Smartcard reader User Manual The RAD 3G GSGx
SentriLock, LLC Cellular enabled wireless Smartcard reader The RAD 3G GSGx
Contents
- 1. User Manual
- 2. User manual
User Manual
The RAD 3G Getting Started
Guide
The RAD 3G Getting Started Guide
Published by: SentriLock, LLC
Copyright © 2016 by SentriLock, LLC
All rights reserved. You may not reproduce or transmit any part of this document by any form or means,
without written permission of the publisher.
The REALTOR® Lockbox is a trademark of the National Association of REALTORS® and is used under exclusive
license by SentriLock, LLC.
First printing (rev. 1.00 for The RAD 3G Getting Started Guide): August, 2016
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by SentriLock, LLC could void the user’s authority to operate
this equipment.
FCC RF EXPOSURE INFORMATION
In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report
and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency
electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the
safety standard previously set by both U.S. and international standards bodies. The design of this unit
complies with the FCC guidelines and these international standards. For more information about RF
exposure, please visit the FCC website at www.fcc.gov.
Introduction
What Is The RAD?
The Remote Access Device, or “RAD,” is a device that works with
your SentriCard®. When you receive your RAD, it will come with a
combination car/USB charger, visor clip and instructions.
You can use the RAD to:
• Send immediate showing notifications
• Automatically keep your SentriCard® updated
• Access REALTOR® NXT Wireless lockboxes with Your PIN and
You’re In
The RAD does not have any applications to load and you do not
need to pair it with a lockbox. The following sections will guide you
through getting started with your RAD.
Last update to this topic: August 9, 2016.
Top 5 Things to Know About the RAD
Listed below are the top 5 things to know about your RAD:
1. The RAD renews your SentriCard® wirelessly.
2. Using the RAD, immediate showing notifications will be sent to
the owner of the lockboxes you access.
3. The RAD enables you to access an NXT Wireless lockbox key
compartment without inserting your SentriCard® into the
lockbox.
4. The RAD must be within 100 feet of the NXT Wireless lockbox
you are trying to access. This distance is an estimate based upon
clear line of sight, excluding any obstructions.
5. Some features such as Your PIN and You’re In require an NXT
Wireless lockbox with firmware version 24.35 or higher.
Last update to this topic: August 9, 2016.
General Information and Warnings
Listed below are some warnings and general information about the
RAD:
• Wireless communication does not take place while using or
viewing the RAD’s menu system. Exit any of the menus before
trying to access a lockbox key compartment.
• If the cellular service is poor, it is possible for the RAD to drop
its connection and display an error. If this occurs, the RAD will
make a series of beeps. The RAD will automatically try to
connect to a cellular service every 15 minutes. Access logs and
other information will not be sent until the RAD has a valid
cellular connection.
• The RAD does not have an audible or other notification when
connected with the lockbox. The communication does not occur
until the keypad on the lockbox is activated. This is necessary to
conserve battery power on the RAD.
• The battery life on the RAD is approximately 1-2 weeks. This
will vary depending upon usage. To charge the RAD, use the car
charger or the USB charger provided with the RAD.
• For optimal usage, do not use the RAD in temperatures below -4
degrees Fahrenheit or above 140 degrees Fahrenheit. It is not
recommended to leave the RAD in direct sunlight, in a closed
car.
• The RAD uses cellular service to communicate with the
REALTOR® Lockbox Website. GSM Cellular Networks, such as
AT&T and T-Mobile provide the cellular service. When the RAD
is activated, it initiates the cellular service setup.
• If you would like to transfer your RAD to another Agent, contact
your Association. Your Association will deactivate it and re-
assign it to another Agent.
• In order to receive showing notification emails or text
messages, you will need to set up your showing notification
preferences in the REALTOR® Lockbox Website. You will need
to make sure a valid email address and mobile phone number
are set up in your account.
Last update to this topic: August 9, 2016.
Getting Started
Activation and Setup Information
The RAD does not require any software, but you may need to set it
up before first use. The following information will help you begin
using your RAD for the first time.
You may receive your RAD from the Association/Board/MLS or from
SentriLock during a lockbox conversion. Before you can begin using
the RAD you need to:
• Charge the RAD. Similar to a cell phone, the RAD will need to
be fully charged before you use it. You may use the car charger
that came with the RAD; or if you have a micro USB wall charger
available, you may use that to charge the RAD. The first time
you charge your RAD, SentriLock recommends charging it for
four hours. The battery icon on the RAD screen will have an
exclamation point in the middle of it when you first receive your
RAD. This indicates the RAD battery is critically low, and the
device will have trouble connecting to a cell network until it is
fully charged. While charging the RAD, the battery icon will
appear as a lightning bolt. When the RAD battery is fully
charged, the solid battery icon will appear.
Last update to this topic: August 9, 2016.
Getting to Know the RAD
This section displays a diagram of the RAD with the name of the
RAD’s various parts. For example; thumb wheel, Micro USB port,
reset button, etc. This section also features some information about
the different notifications found on the RAD’s LCD display screen.
Figure 1 The RAD's Various Parts
Figure 2 The RAD's LCD Display Screen
On the RAD’s LCD display screen, you will find the following items:
• An Inverted Triangle on a Stick
• zZ
• Signal Strength
• Battery Charge Indicator
• Time of the Day
• Day of the Week
• The Date
The Inverted Triangle on a Stick is the antenna icon that displays
the RAD’s signal strength bars.
The zZ on the RAD’s LCD display screen means that the cell module
is conserving the battery power while it does not need to connect.
When it wakes up, it will show the signal strength. The cell module
wakes up when there is activity that would require a connection to
the SentriLock Server.
The Signal Strength icon displays the strength of the cell
connection.
The Battery Charge Indicator displays whether or not the battery is
fully charged. The battery is 100% charged when the battery charge
indicator is solid. While charging, there will be a lightning bolt icon
on the LCD display screen. As soon as the RAD is unplugged, the
battery icon will change to the segmented icon which divides up the
last 99% of battery life to show a rough estimate of how much
power is left on the RAD. If the battery icon contains an exclamation
point in the middle of it, this indicates that the battery is either
measured to below effective operating voltage range, or the cell
module has indicated an undervoltage error. The exclamation point
indicates that the battery is critically low and the device will have
trouble connecting to a cell network.
The Time of Day, Day of the Week and Date are displayed on the
RAD’s LCD display screen.
Last update to this topic: August 9, 2016.
How to Use the RAD to Renew Your SentriCard®
Renewing your SentriCard® keeps it active and allows you to access
lockboxes. You can check with your Association to find out how
often you need to renew your SentriCard®.
There are 3 ways to renew your SentriCard® using the RAD:
• Insert SentriCard® into the RAD
• Automatic Renewal
• Manual Renewal
When you Insert your SentriCard® into the RAD, it will check to see
if the SentriCard® is expired. If it is, the RAD will renew the
SentriCard®.
The Automatic Renewal occurs after midnight each night. The RAD
will check to see if your SentriCard® needs to be renewed. If it does,
and the RAD has cellular service; the RAD will automatically renew
your SentriCard®. During the automatic renewal, it will upload any
lockbox accesses from your SentriCard® and any additional files on
your card. For example; when you visit a lockbox, your SentriCard®
records your access along with the previous 3 accesses to the
lockbox. During the automatic renewal, all accesses are sent to the
SentriLock Server. Additionally, if you have taken ownership of any
lockboxes, the RAD will upload those files during the automatic
renewal.
You can Manually Renew your SentriCard® at any time. Follow
these steps to manually renew your SentriCard®:
1. Insert your SentriCard® into the RAD (SentriCard’s® gold
chip facing up and going into the RAD). Push past the initial
resistance until no part of your SentriCard® is extending
beyond the RAD.
2. The RAD will display your name and SentriCard® serial
number; followed by the date and time.
3. Press the thumb wheel and select Renew Card.
The RAD will display the Connecting message, and then it
will begin updating the SentriCard®. Wait for the renewal to
finish. While the RAD is in the process of renewing the
SentriCard®, it will display a screen saying “Renewing
card……”
DO NOT remove your SentriCard® from the RAD during the
renewal process. Removing the SentriCard® from the RAD
during the renewal process may cause damage to the
SentriCard®.
Once the renewal is complete, the RAD will return to the
Main Menu.
The RAD’s SentriCard® renewal feature does not require a lockbox.
Note: To renew your SentriCard®, you must have your
SentriCard® in a charged RAD with cellular service.
Last update to this topic: August 9, 2016.
Using the RAD to Send Showing Notifications
Showing notifications tell the lockbox owner who has shown their
listing(s). Each time you access a lockbox with your SentriCard® or
Your PIN and You’re In, showing information is sent to your
SentriCard® or RAD.
Note: If you have accessed an NXT Wireless lockbox, with
firmware 24.35 or higher, the lockbox will send the access
information directly to the RAD and the RAD will send the
information to the SentriLock Server. It is not necessary to
insert your SentriCard® into the RAD. If you are accessing a
previous version of lockbox, you will need to insert your
SentriCard® into the RAD to send showing information.
It is important to assign your lockbox to the listing address. When a
lockbox is assigned to a listing, you can easily identify the property
that has been shown. If you do not assign a lockbox to a listing, you
will see the lockbox serial number, rather than the address in the
showing notification. For more information on assigning your
lockbox to a listing address, see the How to Assign a Lockbox to a
Listing topic in the SentriLock System Guide.
Figure 3 Example of a Showing Notification Email
If you are the lockbox owner, and you want to receive showing
notifications, you need to verify your preferences before you can
begin receiving showing notifications. To set up your preferences:
1. Log into the REALTOR® Lockbox Website using your
SentriLock ID and password.
2. After logging in, click Manage My Account or the My
Account tab.
3. Click the Preferences tab in the top, left-hand corner.
4. In the Showing Notifications group, use the radio button to
choose how you would like your showing notifications to be
sent to you. You can choose one of the following:
• Send notifications as soon as they are available
• Send all notifications daily at this time (you select the
time)
5. After choosing your preference, you can select the delivery
method. You can choose one of the following:
• Deliver showing notifications as email messages
• Deliver showing notifications as text messages to my
phone
• Deliver as both, email messages and text messages
6. Click Save Changes. If you choose a text messaging option,
SMS text charges may apply.
7. On the User window, check the information in the Cell
Phone Number and Email Address fields. Depending upon
the delivery method you choose, your showing notifications
will be sent to the cell phone number and/or email address
in these fields.
8. Click Save Changes to close the Edit User window.
Note: If you are unable to change your email
address, this means SentriLock imports your contact
information from your Association or MLS. You
would need to change your email address in your
Association or MLS system first, then SentriLock will
import the changes automatically. Contact your
Association or MLS for details. As an alternative,
you could enter an additional email address in the
Copy Showing Notifications group on the Edit
Preferences window.
If you are in an area without cellular service, you
will have to wait until the RAD has cellular service
before it will update your SentriCard® and send
showing notifications to the lockbox owner.
Showing notifications are available for any of the lockbox firmware
versions.
Last update to this topic: August 9, 2016.
How to Use Your PIN and You’re In
The RAD and the NXT Wireless lockboxes work together to provide
you access to the key compartment with just your PIN. You do not
need to remove your SentriCard® from the RAD and insert it into
the lockbox. Your SentriCard® must be in the RAD in order to use
Your PIN and You’re In.
Note: Your PIN and You’re In is available with NXT Wireless
lockboxes using firmware 24.35 or higher.
Follow these steps to use Your PIN and You’re In:
1. Insert your SentriCard® into the RAD (SentriCard’s® gold
chip facing up and going into the RAD). Push past the initial
resistance until no part of your SentriCard® is extending
beyond the RAD.
Note: You can store your SentriCard® in the RAD.
2. After your SentriCard® has been inserted into the RAD, the
SentriCard® serial number and cardholder’s name will
appear on the RAD’s display screen. This will be followed by
the time and date as well as the SentriCard® status.
3. Go to the lockbox and hold the ENT button until the lockbox
keypad illuminates or beeps.
4. Type your PIN + ENT on the lockbox keypad.
5. The MESSAGE light will illuminate on the lockbox.
6. The READY light will illuminate on the lockbox and the
lockbox’s motor will begin turning.
7. The lockbox key compartment will open when the motor
finishes turning.
8. With cellular signal:
i. Instant showing notification is sent to the lockbox
owner or Listing Agent (if this feature has been
enabled by the lockbox owner in the REALTOR®
Lockbox Website).
ii. Access is visible on the REALTOR® Lockbox Website
immediately.
9. With no cellular signal:
iii. RAD displays message saying “there is no
connection.”
iv. The RAD will attempt every 15 minutes to make a
connection; and when it does, the showing
notification is sent to the lockbox owner.
The range of the RAD is up to 100 feet from the lockbox to the RAD
for wireless communication.
If you keep the RAD in your vehicle, it will still work with the Your
PIN and You’re In feature. You do not have to take your RAD with
you in order to access the lockbox.
Last update to this topic: August 9, 2016.
How to Use Event Tracker
You have the option to use the RAD as an attendance tracking
device by using the RAD’s Event Tracker mode.
To track an event using the RAD’s Event Tracker mode, follow these
steps:
1. Click the RAD’s thumb wheel one time to activate the
RAD’s display screen.
2. Click the thumb wheel again to access the RAD’s Main
Menu.
3. Scroll down using the thumb wheel and click Track
Event.
4. Click on New Event or Use Previous (if you would like to
add attendees to the last event the RAD was used for).
5. Insert attendee’s SentriCard® into the RAD and verify
their name appears on the display screen when their
SentriCard® is inserted into the RAD. Push past the
initial resistance until no part of the SentriCard® is
extending beyond the RAD. This will track the event’s
attendance.
6. Click the thumb wheel to exit Event Tracker mode and
the attendee list is automatically uploaded to the
REALTOR® Lockbox Website (once there is a cell signal).
7. After the thumb wheel has been clicked, the attendance
information will upload to the SentriLock Server and
the event will show up in the REALTOR® Lockbox
Website with the title RAD Event [Date].
8. Log in to the REALTOR® Lockbox Website in order to
view the event information.
9. After logging into the Main Menu of the Website, click
on the Event Tracking tab.
10. After entering this tab, you will see a list of all the RAD
events.
11. Clicking on the Attendance link to the far, right-hand
side will show you a list of who attended the event as
well as their contact information.
Last update to this topic: August 9, 2016.
How to Determine the Firmware Version in Your Lockbox
As SentriLock adds features to a lockbox, the firmware of a lockbox
may change.
The series and firmware version in a REALTOR® lockbox tells it what
features are available and how to respond to various commands.
Every REALTOR® lockbox has a series and firmware version.
Generally, most of the lockboxes in your Association will use the
same series and firmware version.
SentriLock customers use the following series of lockboxes:
GENI OR GENII Series:
The visual difference between the GENI and GENII lockbox is the
castling around the key compartment door. Only GENII lockboxes
have the castling around the key compartment door.
NXT and NXT Wireless Series:
The visual difference between the NXT and NXT Wireless lockbox is
the NXT Wireless sticker on the front, left-side of the NXT Wireless
lockboxes.
Below you’ll find the lockbox series and the firmware available in
that series:
• GENI-Firmware version 2.02-2.04
• GENII-Firmware version 10.10-10.14
• NXT-Firmware version 20.20-23.28
• NXT Wireless-Firmware version 24.30 or higher
Find Your Lockbox Firmware Version
You can find the firmware version of a lockbox by using the
Firmware Version field on the Lockboxes window in the REALTOR®
Lockbox Website. To do this, use the following steps:
1. Log in to the REALTOR® Lockbox Website. To access the
Website, use your Web browser to access:
http://lockbox.sentrilock.com/lbs. You will need your
SentriLock ID and password to log in to the Website.
2. From the Main Menu window, click My Lockboxes or
Lockboxes.
3. From the Lockboxes window, use the drop-down lists in the
Search bar to search for the serial number of the lockbox.
The search results will display on the Lockboxes window.
4. The Firmware Version field on the Lockboxes window lists
the firmware version of the lockbox.
Last update to this topic: August 9, 2016.
Determining the RAD’s Firmware Version
To determine the firmware version of a RAD, use the following
steps:
1. Press the RAD’s thumb wheel once to display the status
screen.
2. Press the thumb wheel a second time to access the Main
Menu.
3. Scroll down and click on General Info using the thumb
wheel.
4. Scroll down and click on Firmware Ver using the thumb
wheel.
5. At this point, the RAD’s firmware version will be displayed.
Last update to this topic: August 9, 2016.
Performing an Over the Air Firmware Update
The Over the Air Update is associated with updating the firmware
version on the RAD. Any time your RAD firmware version needs to
be updated, you can use the General Info menu to get the latest
version.
The following instructions will assist you with using the Over the Air
Update and installing the latest RAD firmware version:
Note: Prior to beginning the firmware update process, please
fully charge your RAD, even if it shows as being fully charged.
Charging will require a minimum of two hours (four or more if
the charging is being done from a computer).
1. To begin the Over the Air Update, click the RAD’s thumb
wheel on the right-hand side of the RAD. This will wake up
the RAD and display the time and date. Click the thumb
wheel a second time and you will be taken to the Main
Menu.
2. Scroll down and click on General Info.
3. Scroll down and click on Firmware Ver.
4. The current version of the RAD’s firmware will be displayed.
Wait ten seconds and the option to Check for update will
appear. Clicking the thumb wheel will skip the ten second
delay. Select Yes with the thumb wheel.
5. The RAD will display a message saying Enabling Cellular
Connection.., Connecting.. and Checking for firmware
update... If an update is available, you will be prompted to
update. If not, you will be given a message saying No
update available. This means that your RAD already has the
latest firmware version.
6. The update will begin to download. It may take 2-3 minutes
to complete the download. The progress is indicated by the
number that is being counted upward (ex. 014 of 144).
7. Once the update has been downloaded, you will be given a
new firmware version has been downloaded message,
followed by an Install now? prompt. Move the thumb
wheel to select Yes.
8. The installation of the update only takes a few seconds and
the RAD will restart automatically after the update had
been installed. The firmware has been installed and the RAD
is for use when this is complete.
If you experience an issue performing the above steps; such as (but
not limited to): Connection Failed or Connection Timeout, repeat
the above steps and it will continue downloading where it left off. If
further assistance is needed, please contact SentriLock Support.
Last update to this topic: August 9, 2016.
Appendix
General Specifications
Product Size
• Width: 2 ¾ inches
• Height: 4 ¾ inches
• Depth: 7/8 inches
Federal Communications Commission
• W9T-P10305
Glossary of Terms
Event Tracker
The Event Tracker is a program that SentriLock developed to assist Associations, Boards, Brokers and Agents
track attendance at various events, electronically.
GSM Network
GSM Network is a cellular network that cell phones and other mobile devices connect to.
NXT Wireless Lockbox
The NXT Wireless Lockbox includes any lockboxes with firmware version 24.30 or higher. You may need to
update the firmware version of your NXT Wireless Lockbox before you can use just your PIN to access the
key compartment. Contact SentriLock Support at 1-877-736-8745 for more information. The NXT Wireless
Lockbox is navy blue, with a “Wireless” indicator sticker on the front of the lockbox.
PIN
PIN stands for Personal Identification Number. This is the code Agents use along with their SentriCard® at a
lockbox. This code is needed in order to use a SentriCard at a lockbox. Only the owner of the SentriCard®
should know their PIN due to security reasons. The PIN for a SentriCard® can be changed using the
SentriLock Card Utility software and a SentriCard® reader.
RAD
The Remote Access Device, or RAD, is a device that works with your SentriCard®. You can use the RAD to
send immediate showing notifications, automatically keep your SentriCard® updated, use Event Tracker and
access the REALTOR® NXT Wireless lockboxes with the Your PIN and You're In feature.
REALTOR® Lockbox Web Site
You can use the REALTOR® Lockbox Web Site to edit and view information. You can edit listing, Agent and
lockbox information. You can view lockbox access information. You can also use the Web site to access
manuals and contact SentriLock Support. You can access the REALTOR® Lockbox Web Site from:
http://lockbox.sentrilock.com.
SentriCard®
You will use a SentriCard® to access and program lockboxes. A SentriCard® is an ISO 7816 compliant smart
card. Unlike their credit card counterparts, smart cards utilize an embedded "chip" that contains the security
data for the lockbox system. This chip is immune to magnetic fields as well as employing tamper detection
logic and circuitry. The SentriCard® is the same size as a credit card.
Serial Number/IMEI
The Serial Number/IMEI field appears on the RAD window in the REALTOR® Lockbox Web Site. The Serial
Number/IMEI field contains the serial number and International Mobile Equipment Identity (IMEI) number
of the RAD(s). Each RAD has a unique serial number/IMEI number.
Showing Notifications
Each time you access a lockbox using the RAD, the lockbox will immediately notify the lockbox owner by
sending them a showing notification. Showing notifications are sent through e-mail and/or SMS text
messages.
SMS Charges
SMS stands for Short Message Service. SMS is a text messaging service component of phone, web or mobile
communication systems, using standardized communication protocols that allow the exchange of short text
messages between fixed line or mobile phone devices. Depending upon your mobile equipment provider,
SMS Charges may apply for text messages.
Your PIN and You're In
The RAD and the NXT Wireless lockboxes work together to allow you access to the key compartment with
just your PIN. You do not need to remove your SentriCard® from the RAD and insert it into the lockbox when
using Your PIN and You're In.