Sepura plc SC2024 TETRA Terminal with Bluetooth User Manual SC202x User Guide

Sepura plc TETRA Terminal with Bluetooth SC202x User Guide

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User GuideSC20 series hand-portable radio

Original Instructions: ENGLISHDocument Number: MOD-15-1895Issue 1.0Copyright© Sepura plc. 2002–2016All rights reserved. This document is intended for the use of Sepura plc’s customers and/or other parties only for thepurposes of the agreement or arrangement under which this document is submitted, and no part of it may be reproduced ortransmitted in any form or means without the prior written permission of Sepura plc.DisclaimerSepura’s policy is to continually improve its products. The features and facilities described in this document were correct atpublication, but are subject to change without notice.Software license agreementNOTICE: CAREFULLY READ THE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED,WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE.Contact DetailsSepura plc9000 Cambridge Research ParkBeach DriveWaterbeachCambridgeCB25 9TLUnited Kingdomsepura.comii SC20 series – 04/2016

CONTENTSGeneral information 1Your radio at a glance 3Battery 5Charging the battery 7Charging a 'flat' battery 8Fitting the battery 8Removing the battery 8Using Sepura approved batteries 9Controls & indicators 11Navi-knob 11Navigation Keys 11Soft keys 13Context keys 14Status icons 15LED indicators 19Emergency button 19Getting Started 20Fitting a microSD card 20Fitting a Smart card 21Power on 23Power off 23Locking and unlocking the keypad 24Home screen 26Shortcut Bar 27Notifications 27Menu 28SmartMenus 30Help 31Emergency operation 33User Guide iii

Making an Alarm call 34Receiving an Alarm call 35Clearing an Alarm call 35Power on Alarm call 35Sound 37Adjusting the volume 37Loudspeaker on/off 37Whisper mode 37Audible tone alerts 38Vibration alerts (Haptics) 39Personalising your radio 40Invert the display 40Adjusting the backlight 40Day/Night mode 41Adjusting text and icon size 42Setting the display language 43Menu style 44Time and Date 45Talkgroups and folders 46Typical folder arrangement 48Select a talkgroup 49Working with folders 50Special folders 51User Defined Scan Lists 52Quick Groups 54Contacts 55Searching and filtering contacts 56View contact details 57Creating contacts 57Editing contacts 58iv SC20 series – 04/2016

Delete all contacts 59Calls 60Call types 60Call History 61Group calls 62Individual calls 64Broadcast calls 66Missed events 67Quick Calls 67Smart Calls 68Modifying your call setup 69Text entry 71Cursor movement 71Character sets 72Messages 74Message Inbox 74Opening messages 76View message details 76Reply to a message 77Saved messages 77Picture messages 82Paging alerts 82Networks 84Authentication 84Change Network 85Transmit Inhibit 85Fallback Mode 86Operating Modes 87DMO Mode 88Repeater Mode 91User Guide v

Callout alerts 95Responding to Callouts 96Callout display 101Group calls to Callout group 102Information Phase 103Features 105Privacy Screen 105View images 105Connector Protector 106User profiles 107Man Down 109Lone Worker 112WAP 113Using WAP 113Browser menu 114Navigation menu 115Settings 115History menu 118Using bookmarks 118Call handling 120GPS 122GPS position 122GPS direction 123GPS reporting options 124Bluetooth® 125Bluetooth® on/off 125Audio devices 126Data devices 128Modify connected devices 131Security 132vi SC20 series – 04/2016

PIN entry 132Change PIN 133Unlocking the radio after incorrect PIN entry 133End-to-End Encryption 133Zeroising 134Asset management 136Labelling 136RFID tag 137Customising your radio 138Accessories 140Belt clip 141Klick fast stud 142Fit an accessory 144GLOSSARY 146User Guide vii

General informationThis user guide describes the default operation and features of the SC20 seriesradio mobile radio. Your service provider or organisation may havecustomised your radiomobile radioto optimise its performance to suit yourindividual needs. There may be differences between this guide and the wayyour product operates. Contact your service provider or organisation forinformation about the customisation of your SC20 series radio mobile radio.Safety InformationBefore using this product read the safety and regulatory informationcontained in the Product Safety Guide (SPR-DOC-00170) supplied with yourradio. It is your responsibility to ensure that this product is operated safely atall times, and that local laws governing the use of Radio Frequency (RF)devices are observed.Sepura products are designed for use by mobile workforces, often workingalone, and are intended for use in occupational and controlled conditions. Itis recommended that you obtain training on how to operate this product.Your personal safety could be at risk if you do not understand how to operatethis product correctly.Sepura products have been tested to meet strict guidelines for personal safetyand operational conditions. Do not operate this product in environments thatexceed those listed on the product technical data sheet.Waste Electrical and Electronic Equipment disposal informationThis symbol on the product or its packaging indicates that this product mustnot be disposed of as household or commercial waste. Some countries haveset up collection and recycling systems for waste electrical and electronicproducts. By ensuring that this product is disposed of correctly, you will helpprevent potentially negative consequences for the environment and humanhealth, and help conserve natural resources. Please dispose of your wasteproduct according to your national and local regulations. Contact yourservice provider or Sepura for information about disposing of this product inyour region of the worldUser Guide 1

How to use this documentIcons and other visual cues are used throughout this document to help thereader with important information. These icons and visual cues are describedbelow:Warning:Indicates that this information is important and ifdisregarded could result in an injury to yourself orto others.Caution:Indicates that this information is important and ifdisregarded could result in serious damage to theproduct or other devices or a minor injury.Note:Contains additional information that could beexceptions to the general text. They may alsocontain references to additional information in thisguide or other reading material.Tip:Contains additional information that could help youperform a task quicker by offering an alternativemethod to that in the general text.Bold typeface Used to highlight parts of the radio, such as keysand buttons, key presses and menu options.Menu >Phone >ContactsIndicates navigation through the menu structure tothe desired option based on the default languagestrings. Note: your radio may be customised to usedifferent language strings.2SC20 series – 04/2016

Your radio at a glanceItem Description1Antenna.2Programmable Emergency Button. Press and hold (2 seconds) to initiate anAlarm call.3Rugged Accessory Connector (sRAC). Provides connection for accessories.4Centre context key. Press to activate the feature or option that appears directlyabove the key.5Right context key. Press to activate the feature or option that appears directlyabove the key.6Cancel/Home key. Press and hold (2 seconds) to power on your radio. Fromthe Home screen, press and hold (4 seconds) to power off. Press and hold (2seconds) to return to the Home screen from any other screen.User Guide 3

Item Description7Alphanumeric keypad with backlight. Loudspeaker and microphone behind.The loudspeaker is used during Group calls when an audio acccessory is notconnected and the radio is held in the hand. The microphone is used duringphone calls. Use the keypad to enter alphanumeric characters for text editingand dialling. Keys 0–9, # and * are programmable soft keys.8Navigation keys. Press to scroll through lists and move the cursor whenwriting text.9Select/Send key. Press to initiate a phone call.10 Left context key. Press to activate the feature or option that appears directlyabove the key.11 Colour display with backlight.12Earpiece and microphone. Earpiece is active during phone calls when theradio is held like a smart phone against the ear. Speak into the microphoneduring Group calls when the radio is not attached to an audio accessory andheld in the hand.13 Tri-colour LED (indicator). Indicates various operational states of the radio.14 Blue LED (indicator). Indicates a missed event such as a call, Callout ormessage. Also indicates Bluetooth® status.15 Navi-knob. A continuously rotating knob used to adjust the speaker volume.16 Side Button (A/B). Press to activate a programmed feature.17 PTT (Press-to-talk) button. Press and hold to talk during a group call. Releaseto listen to other radio users.18 Side Button (C). Press to activate a programmed feature.19 Digital Accessory Connector (sDAC). Used to charge the battery, programthe radio and attach accessories.20 Battery21 Battery label area for attaching an asset label (optional).22 Attachment point for accessory. Used to connect a belt clip or other accessorydesigned for securing the radio during use.23 External Antenna Connector used with a car kit to attach an external antennato the radio.24 Radio ID Label for attaching an asset label (optional).25 RFID tag for monitoring and auditing purposes.4SC20 series – 04/2016

BatteryFor your safety, inspect the battery regularly for any signs of damage,such as cracks or surface damage caused by an impact or the batterybeing dropped. Fit a new battery if there are any signs of damage.Warning: Risk to personal safety. Sepura TETRA radios have beentested and certified using Sepura approved batteries. The use of non-approved batteries may damage the product, will result in non-compliance with regulatory requirements, compromise the productsafety ratings including SARS, reduce the length of operating time andwill invalidate the product warranty.Checking the battery chargeAlways check the amount of battery charge before lengthy periods ofoperation. A fully charged battery should provide continuous operation for afull shift, depending on a number of operational factors such as how theradio is operated, the operating environment (temperature and networksignal strength) and the condition of the battery. When the radio is poweredon, the amount of charge remaining may be displayed as a percentage (%) onthe screen.Battery charge indicatorsAbattery meter appears on the status line at the top of the radio display. Themeter consists of 4 bars comprising 8 segments that fill and emptycorresponding to the estimated amount of charge remaining.Icon DescriptionBattery is fully charged.Battery is 50% charge capacity.Battery has >12% charge remaining.Battery charge less than 12% charge remaining.User Guide 5

Optimising battery lifeA fully charged battery should last a full shift (approximately 12 hours) butthis depends on a number of operational factors, such as how the radio isoperated, the operating environment (temperature and network signalstrength) and the condition of the battery.Try the following to help you optimise battery life on a daily basis:Ensure that batteries are fully charged at the start of a shift.Decrease the amount of time the backlight stays lit between key presses(see Adjusting the backlight on page 40).Keep your speaker audio volume to a minimum (see Adjusting the volumeon page 37).Reduce the length of time the radio is transmitting and keep DMOortelephone type calls to a minimum because they cause higher currentconsumption.Shorten the GPS reporting intervals if enabled (see GPS reporting options onpage 124).6SC20 series – 04/2016

Charging the batteryYour radio is powered by a rechargeable battery. The battery may berecharged many times but it will eventually need replacing to ensurecontinuous maximum performance from your radio.First time battery chargingNew batteries (Standard battery part no. 300-01174 and High Capacity batterypart no. 300-01175) are supplied in 'storage mode' which means they have aminimum amount of charge for storage purposes. Before using a new batteryfor the first time it must be fully charged to reactivate it. If the battery is usedbefore it is reactivated (fully charged) the radio may not power on, or mayindicate a low battery status icon or low level of charge.Battery chargersOnly use Sepura approved battery chargers. Use of non-approved chargersmay not fully charge the battery or damage it. Always read the userdocumentation supplied with the charger for additional safety instructionsand how to use it.Charging methodsThe radio may be powered on or off during charging.Attach the Charger cable to the sDAC connector at the base of the radio orplace the radio with battery attached into a charging dock. If the battery ischarged attached to the radio, and the radio is powered on, an indication ofthe remaining time to fully charge the battery is displayed (in hh:mm format).During charging, the tri-coloured LED on the radio indicates the chargingprogress and the charging icon appears on the status line, providing there issufficient charge in the battery to support this function.Status LED DescriptionFlashingOrangeBattery temperature is either too hot or cold tocommence charging.Solid Orange Charging in progress.Solid Green Charging complete.Solid Red Battery has failed to charge and may be not be chargable.Contact your service provider or Sepura.User Guide 7

The battery may be charged separately from the radio using a battery-onlycharger.Charging a 'flat' batteryIf the battery is completely 'flat' (without charge) during storage or after along period of non-activity, it may fail to recharge or stop charging after 20minutes. If this happens, disconnect and then reconnect the charger (orpower off the charger, then power on) to reset the battery.Avoid charging a flat battery attached to a radio. During charging, the radiowill attempt to power on when the battery charge reaches a certain capacity,which will drain the battery of its charge.Fitting the batteryEnsure that the Smart/microSD card compartment cover is securely latchedbefore fitting the battery.If a belt clip is fitted to the radio, lift the belt clip before attempting to fit thebattery. Do not attempt to insert the battery into the battery compartmentsideways under the belt clip. This may result in damage to the radio and thebelt clip.To attach the battery, insert the battery into the battery compartment asshown. Press the battery downwards until it clicks into position.Removing the batteryAlways power off before removing the battery.8SC20 series – 04/2016

Push the safety latch on the bottom of the battery. Lift the battery upwardsand remove.Using Sepura approved batteriesYour radio checks the authenticity of the battery when it is powered on andhas a number of battery management features that only work when a genuineSepura battery is fitted:the remaining battery charge appears as a percentage when your radio ispowered on [customisable];battery meter icons, showing the remaining battery charge;a low battery warning appears when charge is low; andyou can check battery information, such as its authenticity, remainingcharge and serial number [customisable] (see Getting information about yourbattery on the next page).If your radio detects a non-approved battery, the message "Unidentified battery-powering down" appears. The message is cleared by pressing any key.If your radio detects a non-approved battery, the message "Unidentifiedbattery" appears.If your radio detects a non-approved battery, the message "Unidentified battery-powering down" and your radio powers off.Caution: Non-approved batteries may not have inbuilt safety protectionfeatures, and could potentially damage your radio (invalidating yourwarranty) and affect your radio's safety and IP compliance ratings.User Guide 9

Getting information about your batteryYou can see information about the battery attached to your radio, such as theremaining battery charge, whether the battery is authenticated (a genuineSepura battery) and the battery serial number [customisable].Select Menu >Options >Battery Information.The display shows:Charge—the current remaining charge given as a percentageAuthenticated/Unauthenticated—a Sepura/non-Sepura battery is fitted<serial number>—the serial number of the batteryNote: If a non-Sepura battery is fitted, the Charge is reported as 0%, thebattery is marked as Unauthenticated and the serial number is not shown.10 SC20 series – 04/2016

Controls & indicatorsYour radio has a number of controls and indicators.Navi-knobThe Navi-knob is a continuous rotating knob that in its normal mode is usedto adjust the volume. The Navi-knob can also be used to perform variousother functions.To do this… Do this…Adjust loud speaker volume (orenable/disable Whisper Mode[customisable])Rotate Navi-knobMove cursor and select characters (intext entry mode)Rotate Navi-knob in Text EntryMode or Editing ModeScroll through available talkgroups From the Home screen, pressGroups + rotate the Navi-knobScroll through available StatusMessagesFrom the Home screen, pressGroups 2 times + rotate theNavi-knobScroll through available User ProfilesFrom the Home screen, pressGroups 3 times + rotate theNavi-knobNavigation KeysYour radio has four navigation keys (left/right/up/down).Key ActionUp/DownUse to move the scroll bar up and downto see more informationScroll a list of optionsUser Guide 11

Down Open the top level menu from the Homescreen.UpRepeated presses moves upwards through theoptions and menu levels until the top levelmenu is reached.Left/RightMoves between options on the top levelmenu.Moves through the text characters forselection when writing.Tip: When the display is inverted (flipped upside down) the left andright navigation keys work in opposite directions.12 SC20 series – 04/2016

Soft keysSome keys on your radio may be customised to provide one-touch access toregularly used features. These programmable keys are referred to as soft keys.To activate the soft key function:assigned to a programmable soft key, press and releaseassigned to other keys (such as the keypad, Cancel/Home and Select/Sendkeys), press and hold for one secondThe following keys can be customised as soft keys:the Select/Send keythe Cancel/Home keythe Emergency Button (if not assigned to Emergency operation)the programmable side buttonsall radio keypad keys (1–9,*,0,#,)Note: During full-duplex PSTN/PBX calls, take care when trying toactivate soft keys (designated as 0–9,* and # keys) because they alsogenerate DTMF tones.There are many functions that can assigned to a Soft key. Some functions areactivated immediately, such as the keypad lock/unlock or loudspeaker on/off.There are some special functions that use a ‘navigate to screen’ function. Thismeans that on activation, a screen displays and you need to take someadditional action, such as activating a SmartMenu where you have to selectan option.User Guide 13

Status iconsIcons appear on the status line (at the top of the screen) when the radio isengaged in certain activities or when certain functions are active.Icon DescriptionSecurity and EmergencyEmergencyAppears when emergency operation mode is active on yourradio and an Alarm call is in progress.Air Interface Encryption disabledCalls and Callouts will not be encrypted.E2E Encryption enabledThe Secure Communications icon indicates that the selectedtalkgroup is customised for End-to-End Encryption. In otherwords, calls you make by pressing the PTT button are End-to-End Encrypted.E2E Encryption disabledIndicates that the call is not encrypted.Key agreementBriefly displays to indicate that a cryptographic key agreement isin progress during power on and network connection.Trunked Mode Operation (TMO)Outgoing TMOcall in progressYou are in a call that you initiated.Incoming TMO call in progressYou are in a call that was initiated by another person or yourdispatcher on the TMO network.Missed incoming TMO callThe blue LEDflashes to notify you that you have missed anincoming TMO call. A notification alerting you to the missed callappears in the Shortcut Bar.Scanning enabledYou radio is scanning (listening) to all available talkgroups withinyour scan list for activity.User Guide 15

Icon DescriptionBroadcast CallA high-priority group call (point-to-multi-point) initiated by yourDispatcher to all network radio users. You cannot reply to thecaller.Direct Mode Operation (DMO)Incoming DMO callYou are in a DMO call that was initiated by another radio user.Outgoing DMO call in progressYou are in a call to another radio user.Missed incoming DMO CallThe blue LEDflashes to notify you that you have missed anincoming DMO call. A notification alerting you to the missed callappears in the Shortcut Bar.DMOGateway detectedAppears when the radio has detected a DMO gateway. The icondisappears when the radio moves out of range of the gateway.DMO Gateway offDMO Repeater detectedAppears when a DMO repeater is detected and the radio cancommunicate with any other radios in the selected DMOtalkgroup which are also in range of the repeater.Repeater ignoredRepeater mode offGeneral iconsSignal StrengthShows the current signal strength. More bars indicate a strongersignal.Good radio coverageIndicates good radio coverage.No serviceIndicates poor signal or no radio coverage.Battery StrengthIndicates the level of charge in your battery. More bars indicatesmore charge.16 SC20 series – 04/2016

Icon DescriptionCommunication Type MismatchThis icon appears when there is a mismatch in communicationsand is activated when:the radio is out of range of a gateway when another radiowithin range of the gateway is in a group call, and youcannot participate in the call. and that you cannot takepart in the call.a radio out of range of the gateway is attempting torespond to a group call, and the speech if not being routedusing the gateway to TMO users.a radio within range of a DMORepeater cannot make a calland attempts to set up a call in DMO instead, the iconappears on all radios within the talkgroup to indicate thatthere are members of the talkgroup who cannot take partin the call.Bluetooth® device connectedAppears when you have activated Bluetooth® and havesuccessfully paired with a device.Bluetooth® on, no device connectedShows that you have activated Bluetooth® but do not have adevice connected.Lone Worker protection enabledIndicates that you have enabled the Lone Worker feature onyour radio.Man Down motions and tilt sensors activeYou have enabled the Man Down feature and the motion and tiltsensors are active.Man Down Tilt sensor activeYou have enable the Man Down feature, but only the tilt sensoris activated.Man Down motion sensor activeYou have enable the Man Down feature, but only the motionsensor is activated.GPS tracking enabledIndicates that the GNSS (Global Navigation Satellite System)function has been enabled.GPS tracking not available18 SC20 series – 04/2016

LED indicatorsBlue LEDThe blue LED indicates either a missed event, such as a missed call or unreadmessage, or your Bluetooth®status (if enabled). A notification alerting you tothe missed call, Callout or unread message appears in the Shortcut Bar. SeeNotifications on page 27.LED Indication DescriptionFlashing on for 1 second,off for one second, on foranother second, then off forseven secondsMissed eventOne flash every 10s Bluetooth®function is enabledContinuous rapid flashing radio is in Bluetooth®discoverable (visible)modeTri-colour LEDThe tri-colour LED indicates the operational state of the radio.LED Colour DescriptionSolid green Radio is powering on or in a call and receivingSolid red Radio is in a call and transmittingIntermittentflashing redAttempting to connect to the network or incomingtelephone SDS/Status message or battery lowwarningFlashing orange Incoming telephone call or SDS/Status messageIntermittent fourflashes orange Transmit Inhibit mode or Fallback mode are activeEmergency buttonThe red/orange button on your radio is typically programmed to activate anAlarm Call. See Emergency operation on page 33.Press and hold (2 seconds) the Emergency button to initiate an Alarm Call.If the radio is powered off, press and hold (3 seconds) to power on andinitiate an Alarm Call. It may take several seconds for the radio to complete itspower on process before initiating the Alarm call.User Guide 19

Getting StartedFitting a microSD cardNote: Your radio supports microSDHC 32 GB cards that must beformatted for the FAT16 file system.1. Lift the cover using a small screw driver or tweezers.2. Carefully lift the metal retainer and insert the card as shown.Caution: Use care when opening/closing the metal card retainer. If itbecomes detached, it can be clipped back into place.3. Carefully close the metal retainer.20 SC20 series – 04/2016

4. Close the cover. Using your thumbs, press downward firmly on either sideof the cover as shown to secure each tab. You must ensure that thecompartment cover is secured. Not securing the cover will affect yourradio's IP rating.Fitting a Smart cardIf required by your network operator, you may need to fit a Smart card toyour radio.1. Lift the compartment cover using a small screw driver or tweezers. Thecover is secured by two tabs located at the top of the cover, either side ofthe recess.2. Insert the card into the slot on the underside of the cover as shown,ensuring that the card is secured between the two tabs.User Guide 21

3. Close the cover. Using your thumbs, press downward firmly on either sideof the cover as shown to secure each tab. You must ensure that thecompartment cover is secured. Not securing the cover will affect yourradio's IP rating.AntennaCaution: Your radio must be fitted with an antenna at all times (unlessyour radio is used with an external antenna such as an RSM) duringoperational periods. Transmitting without an antenna attached mydamage the product. Your radio is designed for use with Sepura approvedantennas.Always ensure that the seal between the antenna and the radio is maintained.Never touch the antenna when the radio is transmitting. Ensure your radiois powered off before fitting or removing the antenna.Fitting the antenna1. Insert the base of the antenna into your radio's antenna connector.2. Rotate the antenna clockwise until it is finger tight. Then apply another 1/4turn clockwise.Removing the antennaRotate the antenna counter-clockwise until it can be removed from the radio.22 SC20 series – 04/2016

Power onTo power on, press and hold (2 seconds) the Cancel/Home key.Your radio attaches to the last selected talkgroup when it was powered off (ifit is 'in service').Depending on your radio's customisation any of the following may display:the percentage of charge remaining, if a Sepura battery is fitteda Sepura logoa splash screena welcome screena PIN entry screenNote: A message may be displayed relating to the authenticity of yourbattery or attached accessory. A message may appear if your softwarelicence has or is about to expire.Note: If your radio supports Radio User Assignment (RUA), whichauthenticates your radio on the network, you may be prompted to log onto your network. See Authentication on page 84.Note: Transmitting in 3W RF is only available when using a Sepura 3Wbattery. During power on the radio checks the authenticity of the batteryand whether it has the capacity for the radio to transmit 3W RF. Amessage displays and the power may be limited if the radio cannottransmit in 3W RF when licensed to do so.Power offNote: Do not power off the radio by removing the battery. The radiomust be powered off correctly to ensure that it performs a controlled'powered down'.To power off, from the Home screen press and hold (4 seconds) theCancel/Home key.User Guide 23

Scroll to the Shutdown option, then press the Select key to power off yourradio. Before powering down, alerts and messages may be sent.Note: If your radio is configured to provide an option to delete Callouts,navigate to Shutdown or Delete Callouts then press the Select key.Locking and unlocking the keypadTo prevent accidental activity during operation, you can lock the keypad.This will also prevent access to the radio's functions if the radio is stolen.When the keypad is locked, the Key icon appears in the status line.The keypad can be locked manually or set to lock automatically after a periodof inactivity.Note: If customised, your radio's keypad can be locked when an accessoryis attached.Receiving calls with locked keypadIf you receive a telephone call when the keypad is locked your radio can becustomised so that the Select/Send key can still be pressed to answer it. If thecall is accepted the whole keypad is unlocked. Your radio can also becustomised so that you can press the Cancel/Home key to reject the call andin this case the keypad remains locked.Navi-knob with locked keypadYour radio may be customised so that the Navi-knob is locked when thekeypad is locked. In this case you cannot alter the volume by rotating theNavi-knob.Your radio can also be customised so that the Navi-knob remains unlockedand in this case it can be used for volume control only while the keypad islocked.To lock/unlock the keypad:Press the *(star) key (or a designated soft key), then press the OK contextkey to lock/unlock the keypad.24 SC20 series – 04/2016

Tip: To quickly lock and unlock the keypad, press and hold (2 seconds)the *(star) key.If you press any other key while the keypad is locked no action is taken. TheNavi-knob remains unlocked when the keypad lock is enabled. A message isdisplayed to remind you that the keypad is locked.Alternatively, you can:1. Select Menu > Options > Settings > Keypad Lock.2. Press Lock to lock the keypad.Setting the radio to automatically lock the keypadYou can set the radio to automatically lock the keypad after a period ofinactivity.1. Select Menu > Options > Settings > Timed Keypad Lock.2. Press Toggle to enable/disable auto keypad lock.User Guide 25

Home screenThe top level screen, known as the Home screen, appears when the radiopowers on and when it is idle.Tip: To quickly get back to the Home Screen, press and hold (2 seconds)the Cancel/Home key.The status line, at the top of the screen, displays various icons to indicate thestate of operation or when certain functions like keypad lock have beenactivated.The context key labels at the bottom of the screen indicate what the contextkey directly below the label is configured to do. These labels changeaccording to where you are in the menu hierarchy.# Description1Status line showing the radio coverage signal strength, batterycharge indicators, and operational status icons.2Information area containing information that only appears on theHome screen. This is customised by your service provider ororganisation. It may show your selected talkgroup, date and time.3Context key options (available in the Home screen).26 SC20 series – 04/2016

Shortcut BarYou can easily access commonly used radio features such as your Inbox, andturn features on and off using the Shortcut Bar. The Shortcut Bar can containup to 5 radio features and some of these can be paired with notifications toalert you to a missed call or a new message in your Inbox.To open the Shortcut Bar, in the Home screen press the Shortcut context key.# Description1Use the navigation keys to scroll through the notifications andfeatures. Notifications always appear to the left of features. Press theRight navigation key to continue scrolling right to view moreshortcuts (if available).2To open a notification or feature, highlight it and press the Selectcontext key.3Press the Back context key to close the Shortcut Bar without openinga feature.NotificationsLike a smart phone, your radio can display notifications to indicate a missedcall or new message. They also appear when certain functions are enabledsuch as mute, transmit inhibit, and Lone Worker. Your radio can display upto 5 notifications, and up to 5 shortcuts commonly used radio features.Some features can be paired with notifications, such as your Inbox so when amessage is received a notification appears in the Shortcut Bar to alert you tothe unread message. When paired with a feature, the feature icon appearswith a notification badge .The following notifications can be paired with a feature:Notification Paired Feature IconUnread message InboxMissed call Call HistoryMissed Callout CalloutUser Guide 27

# Description1Notifications paired with features appear to the left of all otherfeature icons.2 Example notification of a change of state (Transmit Inhibit).3Shortcuts to commonly used features always appear to the rightof notifications. Scroll right to see more features (if any).4In the Home screen, press the Shortcut context key to access thenotification.To close a notification:From the Home screen, press the Shortcut context key, highlight thenotification then press the Select context key. Use the feature in the usualway, for example, read an unread message or respond to a missed call. Thenotification automatically closes and disappears from the Shortcut Bar.MenuYour radio is customised by your service provider or organisation with anumber of features that are accessed from the main menu.To open the main menu, in the Home screen press Menu.To open a sub-menu or menu option, scroll to the option (highlight it) andpress Select.To return to a higher level menu, press Back.To return to the Home screen at any time within the menu hierarchy,press and hold (2 seconds) the Cancel/Home key.Menu optionsThe following icons are used to identify the sub-menus that provide access tofurther options.Icon Menu option28 SC20 series – 04/2016

PhoneAdd, edit and delete your personal contacts within your personalfolder. Search (or filter) your contacts to locate the contact youwant and initiate a call. Review you call history.MessagesRead, create, save and send text (SDS) messages. View picturemessages (if customised). Select and send a status message. Clearyour mailbox of unwanted messages.GroupsSearch your talkgroup folders and select a talkgroup. Enablescanning of your selected talkgroups. Set up your speech callsettings.GPSManage your GPS location and position settings. View yourcurrent location, direction and speed.ApplicationsYour radio may be customised with a number of applications suchas Man-down and Lone Worker. Your service provider ororganisation may have installed specific applications (Short DataApplications) to help you in your role. Access WAP sites.NetworksManage your network connections and DMO options. Changeyour operating mode (TMO/DMO/Repeater). Enable/disableTransmit Inhibit mode when working in RF sensitive areas.OptionsManage your Bluetooth® devices and settings. Personalise yourradio settings such as backlight, text size and language. EnableConnector Protector when working in salt laden environments toprotect your radio.User ProfilesSelect customised profiles designed specifically for the way youwork.HelpView help, such as a list of customised soft keys on your radio.User Guide 29

Menu StructureSmartMenusSmartMenus are designed to provide quick access to regularly used radiofeatures, usually with a common theme. Your service provider or30 SC20 series – 04/2016

organisation may customise your radio with a number of SmartMenus, forexample you may have a SmartMenu containing all your Quick Statusmessages, another for user profiles and another for selecting operationalmodes such as toggling on/off covert mode, Transmit Inhibit, loudspeakermute and so on.SmartMenus are assigned to a soft key, either a Side key or one of the keys onthe keypad. To open a SmartMenu, press the Side key or press and hold (1second) the assigned key on the keypad.Use the navigation keys to scroll the list of options on the SmartMenu.Options are labelled with a number, shown to the right of the option. Toselect the option, press the key that corresponds to the number of the option,for example to select option 3, press the 3 key. Note that using this methodonly options numbered 1 to 12 can be selected using the keys on the keypad(press 0 for option 10, the Star (*) key for option 11 and the Hash (#) key foroption 12). For options numbered 13 onwards, scroll to the option (highlightit), and press Select.HelpThe Help menu displays a free text area which is usually customised toindicate radio soft key assignments. It may also be used to record anyrequired help text.To access helpUse one of the following:Press the Up navigation key (or Shortcut) to open the Shortcut Bar, thenselect Help.User Guide 31

Press a dedicated soft key (Sepura default is normally key ‘0’ zero).Press Menu > Help.32 SC20 series – 04/2016

Emergency operationEmergency operation is available in TMO and DMO if the radio is in service.If your radio is customised for Gateway and Repeater modes, it will make anAlarm call in TMO. If it cannot make the call in TMO the radio willautomatically switch to DMO to make the call.The red button on the top of your radio is programmed to initiate an Alarmcall at any time when your radio is in operation. This button is known as theEmergency Button.Your radio may be customised to perform one or more of the following:Initiate an Alarm call set up to one or more pre-defined users (typically toyour dispatcher and other members of your talkgroup) and/or;Send an Emergency Status message to an individual, the dispatcher or atalkgroup and/or;Send a position report (GPS dependent).If you are working in RF sensitive areas and have enabled Transmit Inhibit,prohibiting radio transmission, initiating an Alarm call will override theTransmit Inhibit feature and the Alarm call will be transmitted.Your service provider or organisation can provide information on how yourradio is customised for Alarm calls and how to operate your radio inemergency situations. If you are working in a sensitive environment yourradio may be customised for Silent Alarm calls where audible and displayalerts are disabled, or your radio may be customised for Live Microphone thatallows you to call for assistance hands-free without pressing the PTT button.Silent Alarm CallIf you are working in sensitive environments where the audible and displayalerts associated with an Alarm call are inappropriate, your radio can becustomised to make a Silent Alarm call (without acoustic or screen alerts).Silent Alarm calls cannot be activated when operating in Lone Worker orMan Down modes.User Guide 33

When a Silent Alarm call is made, the radio displays the Home screen withthe talkgroup associated with call. During the call you may navigate awayfrom the Home screen.Live Microphone featureYour radio may be customised with the Live Microphone feature. This featureallows you to broadcast a call for assistance hands-free for a specified periodof time and without having to press the PTT button. The radio automaticallycycles between transmit and receive communication during a programmedperiod of time (seconds). Live Microphone is cancelled when the time expiresor by pressing the PTT button.Making an Alarm callYou can still make an Alarm call if the keypad is locked.To make an Alarm call1. Press and hold (2 seconds) the Emergency button; a confirmation beepsounds.2. Release the button and speak into the microphone.During an Alarm call:the microphone is ‘live’ for a programmed period (seconds) allowing youto speak hands-free without pressing the PTT button (customisable)the LED illuminates solid redyour radio sounds audible tonesa large emergency symbol appears on the screenyour identity and talkgroup appears on the display of those receiving theAlarm call34 SC20 series – 04/2016

Receiving an Alarm callAn Alarm call overrides any existing calls on the talkgroup.You know you are receiving an Alarm call when:your radio sounds an audible tonethe LED flashes redthe emergency symbol appears on the screenyour radio status changes to EmergencyClearing an Alarm callYou can only clear an Alarm call that you have initiated.To cancel the Alarm call, press the Call Clear key, the Clear context key orthe Cancel/Home key. Alternatively, press and hold the Emergency button (2seconds).Warning: Depending on which network is being used, if the TETRAAlarm call is a group call, then although both of the TETRA Alarm callexit functions will clear the TETRA Alarm call on the call originator’sradio, it will not remove the alarm from the system. It should also benoted that those radios alerted to the emergency may, dependingupon the infrastructure configuration, remain in the TETRA Alarm callcondition until the dispatcher clears the call from the system.When the Alarm call is cancelled, your radio returns to the talkgroup thatwas selected before the call was initiated.Power on Alarm callIf your radio is powered off, press and hold (3 seconds) the Emergencybutton to power on and initiate an Alarm call. Any customised Welcomescreen is not displayed during power on. If your radio is customised for PINentry, you will need to enter your PIN before the alarm call is initiated. It maytake several seconds for the radio to complete its power on process beforeinitiating the Alarm call.User Guide 35

Note: If your radio supports Radio User Assignment (RUA), whichauthenticates your radio on the network, you may be prompted to log onto your network before the Alarm call is initiated. Contact your serviceprovider for information. See Authentication on page 84.36 SC20 series – 04/2016

Vibration alerts (Haptics)Your radio can provide vibration alerts and haptic feedback to help yourecognise certain events, such as when a key is pressed, for example in a darkenvironment, or when you are wearing gloves.To toggle vibration alerts1. Select Menu > Options > Alerts > Vibrator Alerts.2. Select one or more of the following options:Vibrator (Voice)—vibrate on incoming individual half-duplex or full-duplex callsVibrator (Data)—vibrate on incoming SDS or Status messagesVibrator (Alarm Key)—vibrate when Emergency Button is pressedVibrator (Key Press)—vibrate when any key (except Emergency Buttonand PTT) is pressed3. Press Toggle or the Send/Select key to enable/disable it as required.4. To return to the Display Settings menu press Back or the Cancel/Homekey.Tip: To stop the radio vibrating when a voice call is received, press aContext key or the Select/Send or Cancel/Home key.User Guide 39

Personalising your radioYou can personalise your display settings (such as text size, backlight,inverting the screen and change languages) and create a personal phone bookcontaining your own contacts.Invert the displayWhen you are wearing the radio on your shoulder, attached to a belt or to abody vest, you may want to flip the display upside down to make it easier toread. The Invert Display option rotates all screen elements (apart from theContext key labels) by 180 degrees.Tip: This feature is commonly assigned to a soft key or SmartMenu.To invert the display:1. Select Menu > Options > Settings > Display Settings > Invert Display.2. Press the Toggle context key. When a tick appears in the check box, thedisplay is flipped, and when the check box is empty the display is set tonormal.Note: When the display is inverted, the navigation keys work in oppositeto their normal function. Press the Up key to scroll down and the Downkey to scroll up. The Right key to scroll left and the Left key to scroll right.Adjusting the backlightWhen a call or message is received, and when you press any key, thebacklight lights up the display and keypad. The length of time the backlightilluminates is set during customisation.40 SC20 series – 04/2016

To adjust the backlight:You can toggle the backlight on/off from the Shortcut Bar, by using a soft keyor from a SmartMenu (if customised).Alternatively:1. Select Menu >Options >Settings >Display Settings >Backlight.2. Press the Toggle context key.To adjust brightness:1. Select Menu >Options >Settings >Display Settings >Day/Night Mode.2. Select Backlight Level.3. Rotate the Navi-knob to adjust the intensity of the backlight and thekeypad illumination on a scale of 1–7 (max.).Day/Night modeWhen a call or message is received, and when you press any key, thebacklight lights up the display and keypad. A bright display can be a potentialdistraction, particularly when driving at night or in poor lighting conditions.Day/Night mode lets you adjust the intensity of the backlight and keypadillumination to suit your working conditions. Night mode reduces the glarefrom the display, making it ideally suited for when the radio is cradled in avehicle at night time.When the preferences for day and night mode have been set, switchingbetween the modes automatically adjusts the backlight and display settings.To change Day/Night mode settings1. Select Menu >Options >Settings >Display Settings >Day/Night Mode.2. Scroll to each option (highlight it) to make your adjustments:Day Mode—to toggle between Day Mode and Night Mode press theToggle context key.Backlight Enabled—to toggle the backlight on/off press the Togglecontext key. When a tick appears in the box, the backlight is on, andwhen the box is empty, the backlight is off.Backlight Level—to adjust the intensity of the backlight and the keypad illumination on a scale of 1 to 7 rotate the Navi-knob.Tip: A soft key may be customised to switch between Day/Night mode.User Guide 41

Adjusting text and icon sizeYour radio uses the default size for the text and icons set duringcustomisation, however it also supports a number of different size modes thatcontrol how text and icons are displayed. Having the ability to change thetext and icon size is useful when the handset is cradled in the car and youwant to enlarge the text and icons to make them easier to read from adistance.Caution: When selecting larger modes, some prompts or icons may notappear on the radio display.Your radio supports the following modes:Normal Mode allows the maximum amount of information available to bedisplayed in a compact character size.Large Mode displays screen information in a large character size.Very Large Mode displays the talkgroup number or talkgroup name, ascustomised, in an extra large size on the Home screen with all other screensin Large mode.Custom displays the Home screen, menu and WAP browser in predefinedtext sizes set during customisation. Only the Home screen supports VeryLarge mode, with other screens set to either Normal or Large mode.Note: Depending on the customisation of the Home screen, if the date isshown on the Home screen it may be truncated in Very Large mode. If thedate format YYYY.MM.DD is used, then the day will not display.To change text mode:1. Select Menu >Options >Settings >Display Settings >Text Size.2. Use the Up and Down Navigation keys to highlight the mode and thenpress the Select context key.The radio displays the Home screen, with the text and icons appearing in thechosen mode.42 SC20 series – 04/2016

Setting the display languageYour radio operates in the language chosen during customisation and cansupport two display languages. The display uses the default language if theradio is only customised for a single language, or the currently selectedlanguage if two languages are programmed.To change the language:Tip: Your radio may be customised with a soft key or provide an optionon a SmartMenu to change the display language.1. Select Menu >Options >Settings >Language.2. Scroll to the language option, and then press the Select context key.The Home screen appears and the display shows the selected language.User Guide 43

Menu styleYou can display the menu in Grid,List or Compatibility style.1. Select Menu > Options > Settings > Display Settings > Menu Style.2. Select one option:Grid—set Grid menu styleList—set List menu styleCard—set Card (Compatibility) menu styleGrid stylehighlight items using the four navigation keysto open an item press Selectto return to the top level screen press Cancel or Cancel/Home key.List style44 SC20 series – 04/2016

highlight items using the Down and Up navigation keys.to open an item press Selectto return to the top level screen press Cancel or the Cancel/Home key.Compatibility style (card)highlight items using the Left and Right navigation keysto open an item press Selectto return to the top level screen press Cancel or Cancel/Home key.Time and DateYour radio can be customised to display the current time and date on theHome screen. The time is shown in 24 hour format. The day and monthappear in alphanumeric characters, for example Wednesday, 20 May. Yourradio may be customised to use shortened forms for the day (Wed.).To view and edit the time and date1. Select Menu >Options >Settings >Time and Date.2. Press Edit or press the Select/Send key.3. Enter the digits required (see Text entry on page 71).4. Press OK or the Select/Send key to save your changes; press Cancel or theCancel/Home key to abandon your changes.User Guide 45

Talkgroups and foldersYour radio can only participate in calls with talkgroups it is attached to viathe network. You can only initiate calls to other radio users in the selectedtalkgroup. (However, when ongoing calls are detected on any talkgroup yourradio is scanning you can join in by pressing the PTT.) When your radio ispowered on it re-selects either the default talkgroup or to your last selectedtalkgroup.Talkgroups are pre-programmed onto your radio. Each talkgroup typicallycontains users who have a similar role or who are within a distinct location orwho provide a service that you would use.Talkgroups are organised into folders to help you quickly select one that isapplicable to your environment or situation. A top level folder can have anumber of sub-folders, similar to a folder structure on a computer. A foldercan contain both folders and talkgroups. The folders available depend on thecustomisation of your radio; various ‘special’ folders are also programmedinto your radio (see Special folders on page 51).# Description1 Header (customisable)2 Folder level3 Folder name4 Talkgroup Information46 SC20 series – 04/2016

Tip: Select the ‘All’ folder to select a talkgroup from a single list of alltalkgroups.Note: Talkgroups in the Smart Call Folder-1 or Smart Call Folder-2 folderscan only be accessed when the appropriate Smart Call mode has beenselected from the Speech Call Settings screen or by using a soft key. (SeeSmart Calls on page 68.)User Guide 47

Typical folder arrangementThe following illustration shows how the folders can be used to organisetalkgroups:48 SC20 series – 04/2016

Select a talkgroupYou can use one of the following methods to select a talkgroup:From the Home screen, press the Groups context key.From the Menu navigate to the Groups menu.Use a soft key to return to your Home Group.Centre context key (Groups)1. From the Home Screen, press the Groups context key. The currentselected folder and talkgroup appear in a selection box.Tip: If you want to change to another talkgroup within the samefolder, simply enter the number of the talkgroup, or select the AllFolder which contains all the talkgroups and enter the number of thetalkgroup.2. Use the Left and Right navigation keys to move between folders at thesame level. Use the Up and Down navigation keys to move between thefolder levels (sub-folders).Rotate the Navi-knob to scroll through the talkgroups within the currentlyselected folder. The directional arrows under the talkgroup name indicatethe rotational direction of the Navi-knob.3. Press the Select context key to attach to the talkgroup.User Guide 49

Working with foldersVarious folder operations are available from the Folders menu:Select Menu >Groups > Folders.Opening a folder1. Highlight a folder and press the Open context key.Tip: To navigate back ‘up’ the folders list, press Back.Searching for folders and talkgroupsYou can search for talkgroups or folders by filtering on a text string. Itemswhich do not match the string are temporarily ‘filtered out’ of the list.You can use either:Search card—to filter the current talkgroup/folder folder.Search all—to filter across all talkgroups and folders1. To search inside a specific folder, open that folder.2. Press Options then select Search card or Search all.3. Enter characters you wish to filter against (see Text entry on page 71).The list of matching names is dynamically filtered as characters areentered. Only matching talkgroups or folders remain in the list.4. To cancel the filter operation select the Stop search option.Inserting a talkgroup into a folderIf a folder is editable you can use the Insert option to insert a talkgroup intoit.Deleting a talkgroup from a folderIf a folder is editable you can use the Delete option to remove a talkgroupfrom it. The talkgroup can still be selected from the All folder if customised,or by entering the talkgroup number directly in the Talkgroup Selection box.50 SC20 series – 04/2016

Create a ‘favourite’ talkgroupTo quickly access frequently used talkgroups, you can add them to theFavourites folder.1. Select Menu > Groups > Folders > Favourites.2. Press Options, then select Open.3. Navigate to the New Group option then press Options.4. Press Insert.5. Select the talkgroup you want to add (from any folder).6. Press Select to insert the talkgroup into the Favourites folder.Tip: If the New Group option is not available, you do not have 'edit'permissions on the Favourites folder. The Favourites folder must be set to'Edit' at customisation.Special foldersIn addition to the ‘standard’ folders created to contain your talkgroups, yourradio continuously scans talkgroups in ‘special’ folders for any activity(except Favourites). When ongoing calls are detected you can join in bypressing the PTT.Note: Special folders can only contain talkgroups: they cannot containother folders.The following special folders may be programmed into your radio duringcustomisation:Background—talkgroups which the radio scans continuously for activity.You cannot select a background talkgroup.Always attached—talkgroups which the radio scans continuously foractivity. You can select a background talkgroup.DGNA—contains up to 50 dynamically assigned groups. The contents areautomatically maintained by the radio and are not customisable. You canselect a DGNA talkgroup.User Guide 51

UDSL—user-defined scan list(s), see User Defined Scan Lists below. A list oftalkgroups which you can modify yourself. If you select a UDSL instead of aspecific talkgroup your radio scans all the talkgroups in that UDSL. Until aUDSL is selected its talkgroups are not scanned for activity. For moreinformation see User Defined Scan Lists below.Favourites—frequently used talkgroups that can be added to the folderduring customisation or added by the user.All—contains every talkgroup programmed into your radio. This includesall talkgroups in the ‘standard’ folders created to contain your talkgroupsand those in all special folders (but not those in DGNA).User Defined Scan ListsA User Defined Scan List (UDSL) is a list of talkgroups which are either fixed,or user-definable. Until a UDSL is selected the talkgroups it contains are notscanned and your radio cannot receive calls from them. Your radio can havea maximum of 20 UDSLs, and up to 10 talkgroups can reside within eachUDSL.If you select a UDSL (in the same way as you select a talkgroup, see Select atalkgroup on page 49):the talkgroups it contains are scanned, allowing your radio to receive callsfrom any of the talkgroups in the UDSLthe UDSL icon is displayed in the right hand corner of the radiodisplayone talkgroup in the UDSL becomes the ‘selected talkgroup; when youinitiate calls they are made to this talkgroup (providing that there is noactivity on any other talkgroups being scanned).Each talkgroup in a UDSL can have up to three different levels of user-definable group scan priorities which are used by your radio when decidingwhich call to follow when a call on one talkgroup is active and a call onanother talkgroup is received. The scan priority of each talkgroup in a UDSLis shown at the right hand side of the screen as (High), (Normal) or(Low). You can designate a selected talkgroup in each UDSL. You can addand remove talkgroups from a UDSL.52 SC20 series – 04/2016

View and edit scan list1. Select Menu >Groups > Scan Lists.2. Use the Up and Down navigation keys to select one of the UDSLs andpress Open.3. Press Edit.Change default (selected) talkgroup1. Use the Up and Down navigation keys to select one of the talkgroups inthe UDSL.2. Select Edit > Options > Select.3. Select Edit > Options > Save.Add a talkgroup1. Press Options > Add.2. The talkgroup selection box is activated. Select a talkgroup as described inSelect a talkgroup (described on page 49) then press Select.3. Select Edit > Options > Save.Remove a talkgroupSelect the talkgroup you wish to remove then:1. Select Edit > Options > Delete.2. Select Edit > Options > Save.Changing group scanning priority1. Select Edit > Options > Change Priority.2. Select scan priority (High), (Normal) or (Low) then press Select.3. Select Edit > Options > Save.Scanning ON/OFFYou can enable or disable scanning of talkgroups in the selected UDSL. (Note:the selected talkgroup is always scanned.)1. Select Menu >Groups > Scanning ON/OFF.2. Press Toggle (or the Select/Send key) to enable/disable scanning:Scanning enabled—UDSL talkgroups are scanned. The Scanning iconis displayed.Scanning disabled—UDSL talkgroups are not scanned.User Guide 53

Quick GroupsYou can quickly change to a different talkgroup by pressing a customisedQuick Group soft key specified for that talkgroup.To select the Quick Group talkgroupPress the customised Quick Group soft key. Alternatively, view theQuickgroup using the menu then press Select.To view your Quick GroupsYou can view the talkgroups and folders associated with your assigned QuickGroups.1. Select Menu > Groups > Quick Groups.2. Use the Up and Down navigation keys to highlight a Quick Group thenpress Select.To change the talkgroup associated with a Quick GroupYour radio can be customised to allow you to change the talkgroup associatedwith a Quick Group.Note: These changes may be overwritten when your radio isreprogrammed.To associate to your current talkgroupSelect and view a Quick Group (described in To view your Quick Groupsabove) then:Select Options > Change > Current.Your current talkgroup is now associated with the selected Quick Group.54 SC20 series – 04/2016

ContactsDetails of regularly used contacts are stored in a phone book. The phone bookhas a series of folders labelled Menu,Search,All and Personal. Your radio mayhave additional folders containing contacts programmed into your radioduring customisation.The Personal folder contains contacts you create (personal contacts). Thisfolder only appears when you create your first personal contact. The Allfolder contains both personal contacts and contacts programmed into yourradio.Each contact can have up to six associated numbers. A maximum of 6000numbers can be held in the phone book. The icon next to each contactindicates the dial mode, a radio or to a telephone, of the firstnumber associated with it.Contacts are arranged in a series of up to 64 folders including the following:All — contains all contacts in the Phone bookMenu — contains options to create and delete contacts in your PersonalfolderSearch — allows you to search the entire Phone book for contacts andnumbers. Initially lists the names of all the folders in the phone book andthe number of contacts in each folder.Personal — contains contacts you create. This is the only folder you canedit.Note: The Personal folder is hidden until you create your first personalcontact.Tip: If customised you can also press the Shortcut context key in theHome screen to open the Shortcut Bar, then select the Phone book.To open the Phone book, from the Home screen, press the Menu context key,then select Phone > Contacts.User Guide 55

Searching and filtering contactsYou can search the entire phone book for contact names and numbers, orfilter the contacts within a folder by entering a search string into the SearchBar at the top of any folder (except Menu):When the search is complete:the Search folder lists folders containing at least one entry containing thesearch string, and the number of entries in those folders. You can openany of the listed folders.all other folders are filtered to show their matching entries above a dottedline. All non-matching entries are listed below the dotted line.Note: Spaces in a search string ‘split’ it into separate strings. Searchattempts to match each string in sequence.To search for contacts and numbers within the phone book:1. Select Menu > Phone > Contacts. Navigate to the Search folder.2. Press the Up navigation key to open the Search Bar.3. Enter a search string (see Text entry on page 71) and press the Searchcontext key.4. When the search is complete, any folder containing a possible match toyour search (and the number of possible matches within that folder)appear in the Search folder. To open a folder, select it and then press theOpen context key.5. To clear the search string, press the Delete context key to delete eachcharacter in the search string, then press the Cancel context key, then theOK context key.To filter contacts within a folder:1. Open the folder.2. Press the Up navigation key to open the Search Bar.3. Enter a search string (see Text entry on page 71), then press the Filtercontext key.4. Any contact in the folder that is a possible match to your search criteriaappears at the top of the contact list. To view the contact's details, selectthe contact and press the Open context key.56 SC20 series – 04/2016

5. To clear the search string, press the Delete context key to delete eachcharacter in the search string, then press the Cancel context key, then theOK context key.View contact details1. Select Menu > Phone > Contacts.2. Navigate to the contact you want to view details of then press the Openkey.The contact numbers associated with the selected name are displayed. Theicon next to each number indicates its dial mode (for example, to a radioor to a telephone).To return to the original folder, press Cancel or the Cancel/Home key.Creating contactsContacts you create are added to your Personal folder.To create a contact:1. Select Menu > Phone > Contacts.2. Navigate to the Menu card and select Create Contact.3. Enter the contact name (see Text entry on page 71) then press the Savecontext key.4. Select a dial mode for this contact, either TETRA Network (default) ortelephone/mobile network.To change the dial mode, press the Up navigation key to select the dialmode line then use the Left or Right navigation keys to switch dial modes.Press the Down navigation key to continue entering the number.Note: If the message Wrong number type appears, change the dial modeor check that the length of the number is between 5 and 8 numbers.5. Enter the number (see Text entry on page 71) then press the Save contextkey.User Guide 57

6. To add more phone numbers for the contact select Add Next Number andrepeat the previous step.Tip: To add further contact numbers to a saved contact, open thecontact and select Add New Number at the end of its numbers list.7. To return to the Personal folder press the Cancel context key or press theCancel/Home key.Editing contactsYou can edit (and delete) contacts in the Personal folder of the Phone book.To edit personal contacts:1. Select Menu > Phone > Contacts and then select the Personal folder.2. Navigate to the contact you want to edit, then press Open.To edit the name:1. Select the name and then press Edit.2. Make changes as required, then press Save.To edit a number:1. Select the number and then press Options. Select Edit and press Select.2. Make changes: to add additional digits press the number keys; to deletedigits press the Left navigation key.3. After making changes press Save.To delete a contact:1. Select the contact and press Open.2. Press Options.3. Select Edit >Delete contact, then press Select.58 SC20 series – 04/2016

Delete all contactsYou can delete all contacts in your Personal folder.Tip: You can also delete individual contacts or numbers associated withthem, see Editing contacts on the previous page.To delete all contacts1. Select Menu > Phone > Contacts.2. Navigate to the Menu card then select Delete User Contacts.User Guide 59

$CallsThe various types of voice and data calls that are supported by your radio,and the acoustic and visual alerts that accompany a call, depend on yourradio's customisation.Call typesSepura radios support the following voice- and data call types:Voice call typesVoice call type DescriptionGroupA call between you and a group of other radio users inyour attached talkgroup. A group call is always a half-duplex call. Users can join and leave the call at any time.Group calls are initiated by pressing the PTT button. SeeTalkgroups and folders on page 46.IndividualA call to another user or dispatcher in the TETRAnetwork, or to an external telephone subscriber via theGateway. full-duplex and half-duplex calls aresupported.Individual calls to outside the TETRA network can bemade between a terminal or a dispatcher and a telephonesubscriber in a network to which the TETRA networkhas a gateway interface. These calls are always full-duplex.A full-duplex call is one in which both parties canspeak at the same time. The Select/Send andCancel\Home keys are used to initiate and end calls.In a half-duplex call only one person can speak at a timeand needs to press the PTT button.PBXA call to a user on a private branch exchange (PBX). Thiscall needs to be set up by your service provider andallows you to call a person by dialling their extensionnumber (preceded by a programmed digit used to dialthe exchange).PSTN A call to a user on a the public switched telephonenetwork (PSTN).60 SC20 series – 04/2016$