Shark Ep604 Users Manual 1

EP604H EP604_REV_0305

ep604 0cc82404-af87-4fc6-9583-89bf4f90068c Shark Vacuum Cleaner EP604 User Guide |

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Retractable Cord Stick Vac
OWNER’S MANUAL
Model EP604
120V., 60Hz., 8.5 Amps.

EURO-PRO Operating LLC
U.S.: 94 Main Mill Street, Door 16
Canada: 4400 Bois-Franc
Plattsburgh, NY 12901
St-Laurent, QC H4S 1A7
Tel. :1 (800) 798-7398
www.sharkvac.com

IMPORTANT SAFETY INSTRUCTIONS

Model EP604

ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase. This warranty
applies only to normal domestic household use.
Should your appliance fail to operate properly while in use under normal household conditions
within the one (1) year warranty period, return the complete appliance and accessories, freight
prepaid to EURO-PRO Operating LLC at the address given below. If the appliance is found to be
defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of
charge. Proof of purchase date and $ 12.95 to cover the cost of return shipping and handling must
be included. *
U.S.:
EURO-PRO Operating LLC, 94 Main Mill Street, Door 16, Plattsburgh, NY 12901
Canada: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, QC H4S 1A7
Non-durable parts including, without limitation, accessories, filters and electrical parts which
normally require replacement are specifically excluded from warranty.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement
of the unit at our option. This warranty does not cover normal wear of parts and does not apply to
any unit that has been tampered with or used for commercial purposes. This limited warranty does
not cover damage caused by misuse, abuse, negligent handling or damage due to faulty
packaging or mishandling in transit. This warranty does not cover damage or defects caused by or
resulting from damages from shipping or repairs, service or alterations to the product or any of its
parts, which have been performed by a repair person not authorized by EURO-PRO Operating
LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or
conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the
specific obligations expressly assumed by it under the terms of the limited warranty. In no event is
EURO-PRO Operating LLC liable for incidental or consequential damages of any nature
whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address
and phone number with a note giving purchase information, model number and what you
believe is the problem with item. We recommend you insure the package (as damage in
shipping is not covered by your warranty). Mark the outside of your package “ATTENTION
CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change without notice.

--------------------------------------------------------------------------------------------------

OWNERSHIP REGISTRATION CARD
FOR CANADIAN CONSUMERS ONLY
Please fill out and mail the product registration card within ten (10) days of purchase. The
registration will enable us to contact you in the unlikely event of a product safety notification. By
returning this card you acknowledge to have read and understood the instructions for use, and
warnings set forth in the accompanying instructions.
Return to: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, QC H4S 1A7

Model EP604
______________________________________________________________________
Appliance model

______________________________________________________________________
Date purchased

Name of store

______________________________________________________________________
Owner's name

______________________________________________________________________
Address

Printed in China

City

Prov.
8

Postal Code

When using your vacuum basic safety precautions should always be observed,
including the following:
1.
2.
3.
4.
5.
6.
7.

a
8.

9.
10.
11.
12.
13.
14.

Read all instructions before using your
vacuum.
Use the system only for its intended use.
To protect against a risk of electric shock,
do not immerse any part of the system in
water or other liquids.
Never yank cord to disconnect from
outlet; instead, grasp plug and pull to
disconnect.
Do not allow cord to touch hot surfaces.
Do not run appliance over cord.
Do not operate the system with a
damaged cord or plug, or if the appliance
or any other part of the system has been
dropped or damaged. To avoid the risk of
electric shock, do not disassemble or
attempt to repair the unit. Return the
system to EURO-PRO Operating LLC
(see warranty) for examination and repair.
Incorrect re-assembly or repair can cause
risk of electrical shock or injury to persons
when the vacuum is used.
Close supervision is necessary for any
appliance being used by or near children.
Do not leave the system unattended while
connected.
Keep hair, loose clothing, fingers and all
parts of body away from opening and
moving parts.
Do not use to pick up flammable or
combustible liquids such as gasoline or use
in areas where they may be present.
Do not pick up anything that is burning or
smoking such as cigarettes, matches or hot
ashes.
Use extra care when cleaning on stairs.
Do not use the vacuum without the HEPAType filter in place.
This appliance is intended only for
household use. Follow all user instructions
in this manual.

To reduce the risk of fire, electric shock, or
injury:
• Do not leave the vacuum plugged in when
unattended. Unplug the electrical cord
when not in use and before servicing.
• Do not allow to be used as a toy. Close
attention is necessary when used by or near
children, pets or plants.
• Use only as described in this manual. Use
only manufacturer’s recommended
accessories.
• Do not pull cord, use cord as a handle,
close a door on cord, or pull cord around
sharp edges or corners. Keep cord away
from heated surfaces.
• Always hold the plug when rewinding the
power cord. Do not allow plug to whip when
rewinding.
• Use only extension cords UL-rated or cUL
at 15 amperes. Extension cords rated for
less amperage may overheat. Care should
be taken to arrange the cord so that the cord
cannot be pulled or tripped over.
• Turn off all controls as applicable before
unplugging from electrical outlet.
• Do not handle plug or vacuum with wet
hands or operate without shoes.
• Do not put any objects into openings. Do
not use with any opening blocked. Keep
free of dust, lint, hair and anything else that
may reduce air flow.
• Store your appliance indoors in a cool, dry
area.
• Keep your work area well lit.
• Keep end of hose, wands and other
openings away from your face and body.
• Use only on dry surfaces.
• Using improper voltage may result in
damage to the motor and possible injury to
the user. Correct voltage is listed on rating
label.

SAVE THESE INSTRUCTIONS
For Household Use Only
WARNING: To reduce the risk of electric shock, this appliance has a
polarized plug (one blade is wider than the other). This plug
will fit in a polarized outlet only one way. If the plug does not fit
fully in the outlet, reverse the plug. If it still does not fit, contact
a qualified electrician to install the proper outlet. Do not modify
the plug in any way.
1

Rev. 03/05

TROUBLE SHOOTING GUIDE

GETTING TO KNOW YOUR RETRACTABLE CORD
STICK VAC
PROBLEM

POSSIBLE REASON
1.

VACUUM WILL
NOT OPERATE

2.
3.
4.

Power cord not firmly plugged into
outlet.
No power in wall outlet.
Needs servicing.
Thermostat has tripped.

POSSIBLE SOLUTION
1.
2.
3.
4.

1.

VACUUM WILL
NOT PICK-UP OR
SUCTION POWER
IS WEAK

1.
2.
3.

Dust cup (container) is full.
Unit clogged.
HEPA –Type filter needs cleaning
or replacing.

2.

3.

DUST ESCAPING
FROM VACUUM

1.
2.

Dust cup (container) is full.
Dust cup is not installed correctly.

VACUUM, HOSE
OR BRUSHES
WILL NOT PICK-UP

1.
2.

Hose clogged.
Dust cup (container) is full.

1.
2.
1.
2.

Plug unit in firmly.
Check fuse or breaker. Replace
fuse/reset breaker.
Call 1 (800) 798-7398.
Turn the unit off and unplug from
outlet. Allow unit to cool down,
then restart.
Empty and clean dust cup
(container).
Turn unit off and unplug from
wall outlet. Remove dust cup
(container) and check for
object(s) in air duct and remove.
Clean or replace HEPA-Type
filter.
Empty and clean dust cup
(container).
Review dust cup instructions.
Remove hose and/or brushes.
Remove obstruction from hose
and /or brush.
Empty and clean dust cup
(container).

ORDERING REPLACEMENT DUST CUP FILTERS
TO ORDER REPLACEMENT HEPA-TYPE FILTERS
for Model EP604
11.
12.
13.
14.
15.
16.
17.
18.
19.

Rear Wheel
Floor Brush
Dust Cup (Container)
Dust Cup Cover
Dust Cup Retainer Handle
Crevice Tool
Power Cord
Easy Grip Handle
HEPA-Type Filter *not
illustrated
20. Handle Storage Clip

1.
2.
3.
4.
5.

Handle
Handle Release Button
On/Off Switch
Carry Handle/Hose Holder
Dust Cup Retainer Handle
Release Button
6. Cord Rewind Button
7. Dusting Brush
8. Flexible Hose
9. Flexible Hose Holder
10. Floor Brush Release Button

Technical Specifications
Voltage:
Power:

120V., 60Hz.
8.5 Amps

Call:
1 (800) 798-7398
Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time
or visit our website: www.sharkvac.com

FOR TECHNICAL SUPPORT
for Model EP604

Call:
1 (800) 798-7398
Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time

Please Note:

The HEPA-Type filter is washable. It should, however, be replaced every three (3) to
six (6) months to ensure peak performance of your vacuum.

Important:

Make sure that ALL filters have been completely air dried for 24 hours before reinstalling back in the vacuum.

*Illustration may differ from actual product.

2

7

OPERATING INSTRUCTIONS
CAUTION: The suction hole must be

Cleaning & Changing the HEPAType Filter
PLEASE NOTE: The white pleated

open, free of any obstructions at all
times. Otherwise, the motor will
overheat and could become damaged.
Warning: Always empty the dust cup
container and clean the HEPA-Type
filter before each use and during
prolonged usage.
Never over fill the dust cup (container) remove dirt and clean the HEPA-Type
filter when dirt in dust cup is at or below
the "MAX" level during prolonged usage
or risk motor damage.
If you wash the HEPA-Type filter,
make sure that it is completely air
dry before inserting back in the
vacuum.
Please Note: The HEPA-Type filter is
washable. It should, however, be
replaced every three (3) to six (6)
months, depending on usage to ensure
peak performance of your vacuum.

filter material in the HEPA-Type dust
cup filter will discolor over time -This
is NORMAL and will NOT affect the
performance of the filter. If the HEPAType dust cup
filter is properly
Fig. A
"TapCleaned”
after each use
Wash once a
month or when
and suction
suction
does not return
appears
reduced.
to 100%, then
we suggest that
Warning: Allow 24
the HEPA-Type
hours for air drying
filter be
before replacing in unit.
“TapCleaned”
vigorously until no
more dust can be removed, then
rinsed under the faucet and allowed to
air dry for 24 hours before refitting into
the vacuum. (Fig. A) Wash once a
month or when suction appears
reduced.

PRECAUTIONARY MEASURES
IMPORTANT: If the suction opening in the unit or the hose is BLOCKED, switch off
the vacuum cleaner and remove the blocking substance before you
start the unit again.

1. Do not operate the vacuum cleaner
too close to heaters or radiators.

4. When pulling out the power plug
from the wall outlet, pull the plug not
the power cord.

5. Do not pick up anything that is
burning or smoking such as
cigarettes, matches or hot ashes.

2. Before inserting the power plug into
the wall outlet, make sure that your
hands are dry.

Motor Thermostat
Important: This unit is equipped

with a motor protective thermostat. If
for some reason the vacuum cleaner
should overheat, the thermostat will
automatically turn the unit off. Should
this occur:
• Push the On/Off button once.
• Disconnect the plug from the
power source.
• Check the source of overheating
problem. (i.e. clogged hose or
filter)
• If clogged hose or filter is found,
unclog the hose and replace the
filters.
• Wait at least 45 minutes before
attempting to reuse the vacuum.
• After unit has cooled down for
45 minutes, plug in the cleaner
and push the On/Off button. The
vacuum should start again.
• If the vacuum still does not start,
contact customer service at
1 (800) 798-7398.

Re-Installing Dust Cup (Container)
1. Ensure that small air intake vent
on the dust cup is aligned with the
opening on the main unit. (Fig. 12)
2. Slide the dust cup container into
place and lower the dust cup
retainer handle.
3. Push retainer handle until you hear
it lock into place. (Fig. 13)
Air Intake
Vent

3. Before you start vacuuming, make
sure to remove large or sharp objects
that might cause damage to the unit.

6. Do not vacuum any liquids.
7. Do not use without dust cup
(container) or HEPA-Type filter in
place.

Note: This vacuum cleaner is equipped
with a plug and power cord that retract
automatically. If the cord or plug get
damaged, it must be replaced by a
qualified technician.

Warning: Hold the plug when

rewinding the cord. Do not allow the
cord to whip when rewinding.

Fig. 12
Fig. 13

3
6

OPERATING INSTRUCTIONS
Using Your Vacuum

Assembling Your Vacuum Cleaner
WARNING: Always remove the power
plug from the wall outlet before
assembling or removing accessories.

Attaching The Handle

When removing the unit from
the box, please note that the
handle storage clip is attached
to the handle when it is shipped.
(Fig. 1) Remove the handle
storage clip and attach it to the
Handle
Storage
back of the unit onto the clip
Clip
Fig. 1
mounting slot.
1. Insert the handle into the hole above
the dust cup handle.
2. Make sure that the slot in the handle
fits correctly into the opening. (Fig. 2)
3. The metal pin should be on the same
side as the handle release button.
Depress the metal pin
and then firmly push in
the handle.
Metal Pin
4. To remove the handle,
press the handle
release button and
pull the handle up.
5. Attach the handle
onto the handle
storage clip if desired.

Attaching The Floor
Brush

1. Insert the floor brush into
its location, in the direction
of the arrow. (Fig. 3)
2. To remove the floor
brush from the vacuum,
press on the floor brush
release button and
pull the floor
brush out.

Fig. 2

1. Insert the power plug into the wall
outlet.
2. Press the power On/Off button
located on the unit to turn the
vacuum cleaner “On”. (Fig. 4)
Fig. 4

3. To rewind the power cord, press the
cord rewind button with one hand
and guide the power cord with the
other hand to ensure that it does not
whip causing damage or injury.
NOTE: Do Not use dust cup handle to
transport the unit, always carry from the
carry handle.
1. Remove the long end of the hose
from hose holder.
2. Attach the desired accessory to the
hose. (Fig. 5)
NOTE: The provided accessories can
only be used with the hose. Do not
attempt to attach to the base of the
vacuum.

Crevice Tool

For radiators, crevices,
corners, baseboards and
between cushions.

Dusting Brush
The dusting brush is used
for the furniture, Venetian
blinds, lamp shades,
shelves, etc.

Fig. 3

Removing / Cleaning the Dust Cup
Warning: Always unplug the unit from

Cleaning / Replacing the HEPAType Filter

electrical outlet before opening the dust
cup (container).
Important: Do NOT use the vacuum
without the HEPA-Type filter in place.
Warning: After each Use - Always
remove the HEPA-Type filter and the dust
cup cover, then vigorously “TapClean”
HEPA-Type filter until no more dust can
be removed.
1. To remove the dust cup container,
press on the dust cup retainer
handle release button and lift the
retainer handle upwards. (Fig. 6)
2. Grasp the dust cup from the top, tilt
downwards and pull it out. (Fig. 7)

1. To remove the filter cover inside the
dust cup cover, turn counter clockwise
and lift. (Fig. 9)
Fig. 9

2. To remove HEPA-Type filter, turn filter
counter clockwise and then pull up.
(Fig. 10)
HEPA-Type
Filter
Fig. 10

Fig. 6

Fig. 7

Dust Cup
Cover
Dust Cup
Container

4

Dust Cup
Cover

3. Hold the HEPA-Type
filter by the edges and
vigorously “TapClean”
the HEPA-Type filter
on a hard, flat surface
until no more dust is
Fig. 11
observed falling out
from between the pleats of the filter.
(Fig. 11)
4. The HEPA-Type filter may also be
washed by running it under the tap
allowing the water to run on the dirty
side. We recommend washing it once a
month or when suction appears
reduced. Always allow 24 hours for air
drying before replacing into the vacuum.
5. Reinstall the HEPA-Type filter into
dust cup cover.
6. Replace the filter cover.

3. To empty the dust cup (container),
turn the dust cup cover clockwise.
(Fig. 8)
4. Separate dust cup cover from dust cup
(container).
5. Empty dust cup (container).
6. The dust cup (container) and dust cup
cover can be wiped down with a damp
cloth or rinsed under lukewarm tap
water.
NOTE: Ensure that dust cup (container
and dust cup cover are completely dry
before re-installing into vacuum.

Fig. 8

Filter Cover

Dust Cup Cover

Using The Attachments

Fig. 5

Floor Brush
Release Button

OPERATING INSTRUCTIONS

Closed
Opened

5



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