ShenZhen Foscam Intelligent Technology FI9818W HD Wireless IP Camera User Manual FI9818W FCC Logo
ShenZhen Foscam Intelligent Technology Co., Ltd. HD Wireless IP Camera FI9818W FCC Logo
User Manual
U
Us
se
er
r
M
Ma
an
nu
ua
al
l
Model: FI9818W V2
Indoor HD Pan/Tilt Wireless IP Camera
Black White
www.foscam.com
1
S
Sh
he
en
nz
zh
he
en
n
F
Fo
os
sc
ca
am
m
I
In
nt
te
el
ll
li
ig
ge
en
nt
t
T
Te
ec
ch
hn
no
ol
lo
og
gy
y
C
Co
o.
.,
,
L
Li
im
mi
it
te
ed
d
T
Te
el
l:
:
8
86
6
7
75
55
5
2
26
67
74
4
5
56
66
68
8
F
Fa
ax
x:
:
8
86
6
7
75
55
5
2
26
67
74
4
5
51
16
68
8
Table of Contents
1 Overview.................................................................................................................................................. 1
1.1 Key Features ................................................................................................................................. 1
1.2 Read Before Use ........................................................................................................................... 2
1.3 Package Contents ......................................................................................................................... 2
1.4 Physical Description ...................................................................................................................... 2
2 Access the IP Camera............................................................................................................................. 3
2.1 Access the Camera in LAN............................................................................................................ 3
2.2 Access the Camera in WAN........................................................................................................... 7
2.3 Using the VLC player................................................................................................................... 12
2.4 IP camera connection to the server............................................................................................. 14
3 Surveillance Software GUI..................................................................................................................... 15
3.1 Login Window .............................................................................................................................. 15
3.2 Surveillance Window ................................................................................................................... 16
4 Advanced Camera Settings ................................................................................................................... 22
4.1 Status........................................................................................................................................... 22
4.2 Basic Settings.............................................................................................................................. 25
4.3 Network........................................................................................................................................ 33
4.4 Video............................................................................................................................................ 54
4.5 Alarm............................................................................................................................................ 57
4.6 Record ......................................................................................................................................... 60
4.7 PTZ.............................................................................................................................................. 62
4.8 Firewall ........................................................................................................................................ 66
4.9 System......................................................................................................................................... 67
5 APPENDIX............................................................................................................................................. 69
5.1 Frequently Asked Questions........................................................................................................ 69
5.2 Default Parameters...................................................................................................................... 75
5.3 Specifications............................................................................................................................... 75
5.4 CE & FCC.................................................................................................................................... 76
5.5 WARRANTY ................................................................................................................................ 77
6 OBTAINING TECHNICAL SUPPORT.................................................................................................... 80
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 1
1 Overview
FOSCAM FI9818W V2 is an integrated wireless IP Camera with a color CMOS sensor enabling viewing
resolution 1280*720. It combines a high quality digital video camera, with a powerful web server, to bring clear
video to your desktop from anywhere on your local network or over the Internet.
With flexible 300-degree pan and 120-degree tilt, FI9818W V2 gives users more comprehensive control over a
monitored site. The FI9818W V2 supports the industry-standard H.264 compression technology, drastically
reducing file sizes and conserving valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet Explore.
Therefore the management and maintenance of your device is simplified by using the network to achieve the
remote configuration and start-up.
The camera is designed for indoor surveillance applications such as retail stores, offices or banks. Controlling the
IPCAM and managing images are simplified by using the provided web interface across the network utilizing
wireless connectivity.
FOSCAM provides Smart Phone APP for Android and iPhone users, please search and install Foscam Viewer on
on APP Store or Google Play for iOS or Android devices, then you can view your camera anywhere, anytime on
your smart mobile devices.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
Megapixel HD video
Pan 300 degree, tilt 120 degree
Support IE/Firefox/Google/Safari browser
Support WEP,WPA-PSK and WPA2-PSK Encryption
Wireless connection is compliant with IEEE 802.11b/g/n WI-FI, up to 150Mbps
IR night vision (Range: 8m)
Support image snapshot
Support dual-stream
Support IR-Cut auto switch
Embedded free FOSCAM DDNS(dynamic domain name service) Service
Supporting the Third Party Domain Name Service
Support two-way audio
Support ONVIF protocols
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Providing free Android and iPhone APP for viewing live video Providing free Central Management Software
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 2
to manage and monitor multiple cameras
Support record schedule
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below. Before
the IP Camera is installed, please carefully read and follow the instructions in the Quick Installation Guide to
avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended.
1.3 Package Contents
● IP Camera × 1 ● DC Power Adapter × 1
● WI-FI Antenna × 1 ● Mounting bracket × 1
● Ethernet Cable × 1 ● CD×1
● Quick Installation Guide × 1 ● Warranty Card × 1
1.4 Physical Description
Front Panel
Figure 1.1
1.Speaker: Built-in speaker
2.LENS: Fixed focus lens
3.Infrared LED: Infrared LEDs for night vision
4.Microphone: Built-in microphone
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 3
LAN: RJ-45/10-100 Base T
Power: DC 5V/2A Power supply
Power Light: If the power adapter works well, the light will turn on.
Network Light: The LED will blink when power and network cable are plugged in
Audio Input: This jack is used to plug an external microphone
Audio Output: This jack is used to plug an external speaker
Bottom View
Figure 1.3
1.Mounting Port: Port for mounting bracket
2.Reset Button: Push and hold for more than 5 seconds to set the camera to factory default
3.Product Label: There are MAC address, DDNS URL, default username and password on the label
4.WI-FI Module Label: There is WI-FI MAC address and serial number of the WI-FI module on the label
5.SN Label: There is serial number of the camera on the label
2 Access the IP Camera
This chapter explains how to access the camera through browser and RTSP player.
2.1 Access the Camera in LAN
This camera supports HTTP and HTTPS protocols, you can access the camera by two ways.
(1) http:// LAN IP + HTTP Port NO.
The default HTTP port no is 88. Double click the IP Camera Tool icon to run, and it should find the camera’s IP
address automatically after you plug in the network cable.
1.Mounting Port
2.Reset Button
3.Product Label
4.WI-FI Module Label
5.SN Label
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 4
Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) https:// LAN IP + HTTPS Port NO.
The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the http and https port no.
Figure 2.2
HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data
transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the
webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not
recommended).”
Figure 2.3
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.Finally ,click the Confirm button。
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 5
Figure 2.4
For Firefox, you can add the trusted as the following way:
Tools --Options -- Advanced -- View Certificates -- Servers
Figure 2.5
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 6
Click View Certificates, and go to Servers option.
Figure 2.6
Go to Add Exception panel.
Figure 2.7
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 7
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have
finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly
from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website ？
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The
webpage at this address will show you the current WAN IP.
Figure 2.8
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in
your standard browser. For example, you would enter http:// 183.37.28.254:85
NOTE :
Make sure port forwarding is successful. You can do port forwarding two ways.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 8
Login to your router to enable the “UPNP” function. You can then login to the camera as administrator, choose
Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP Successful” on
the Status page.
Do port (HTTP port and Media port) forwarding manually.
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had set
earlier to your router’s port forwarding settings.
Note: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service
settings to view it remotely.
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IP address is constantly changing, you will
have a fixed hostname you can use to access your cameras at all times. You can access the camera directly from
the Internet using the hostname and port number.
What is the HTTP Port NO.?
Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port if
you’d like such as 2000 or 8090, which will not be conflict with other existing ports like 25, 21,10000.Here you
can set the port no. between 1 and 65535.
Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by
the IP Camera Tool？
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
2.9 and 2.10.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 9
Figure 2.9
Figure 2.10
Step 2: Enter the username and password of the Administrator (default username is admin with a blank password),
and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was
changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed
at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered
off and back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP
address is set, or you may have problems later with remote access and seeing the camera remotely if the camera
loses power and reconnects on a different LAN IP address. Make sure you set a static LAN IP address!
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 10
Figure 2.11
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the basic
concept. Port forwarding allows for outside connections to access a specific device on your network from
anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be accessed
from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is also
under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications & Gaming
menu. We would then click on the “Single Port Forwarding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:
Figure 2.12
First method :
Use the embedded DDNS to access the camera via the Internet
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would enter “100” for our
example.
Assign a name for the port
forward setting here .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 11
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this information
on it.
For example, we can use test09.myfoscam.org. In the camera, click Settings at the top, click “Network” on the left,
then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your camera.
Figure 2.13
Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera via
the Internet would be http:// test09.myfoscam.org:2000.
Second method :
Use the Third party DDNS to access the camera via the Internet
Step 1 Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the
settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 12
and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.
2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here
you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1．rtsp://admin:123@192.168.1.11:88/videoMain
2．rtsp:// @192.168.1.11:88/videoMain
3．rtsp://:123@192.168.1.11:88/videoMain
4．rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaٛOpen Network Stream option, then enter the URL into VLC.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 13
Figure 2.14
Figure 2.15
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time
preview.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 14
Figure 2.16
Figure 2.17
If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the new username
and password cannot take effect when you enter the authentication in the VLC.
2.4 IP camera connection to the server
Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 15
3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation,
you can take time to learn the operation of the software.
3.1 Login Window
Figure 3.1
Please check the login window above, it was divided to 4 sections from no. 1 to 4.
Section1 Enter the Username and password
The default administrator username is admin with no password, please reset the password at first using and
prevent unauthorized users login the camera.
Section2 Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form LAN,
here you can select Main stream. If you want to access the camera from Internet, here we recommend sub stream.
Note: When the network bandwidth is badly you’d better select Sub Stream and the video will be more fluency.
Section3 Select the language
You can select the language you need via click on the language dropdown list to switch.
Section4 Login the camera
Click Login button and you will see the surveillance windows.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 16
Figure 3.2
3.2 Surveillance Window
Figure 3.3
Section 1 FOSCAM Logo/ Live Video / Settings/Playback buttons
1
9
2
4
3
5
8
6
7
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 17
: FOSCAM LOGO
: Path to surveillance window. Click this button and back to the surveillance window
: Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and
do advanced settings.
Section 2 Multi-Device Window
The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-device setting.
Figure 3.4
Section 3 Mode/ Stream / Mirror/ Flip buttons
Mode
1) 50HZ ---------Indoor surveillance (Region: Europe, China)
2) 60HZ ---------Indoor surveillance (Region: USA, Canada)
3) Outdoor Mode------Outdoor surveillance
Stream
The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/
VGA/10fps/200K. The format of the stream type is Stream type no. / Resolution / Maximum frame rate/ Bit
rate.
1) Stream type NO. : The number is used to identify the stream type.
2) 720P/ VGA
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 18
There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger the
resolution is , the better of the image quality is. If you are accessing the camera via internet and want to get more
fluent video streaming, please select resolution VGA.
3) Maximum frame rate
When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum
frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the frame rate
above 15, you can achieve fluently video.
4) Bit rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead
to video can not play well.
You can reset the stream type on “Settings-> Video-> Video Settings” panel.
Figure 3.5
After changing, please re-login the camera and you can see the modification.
Section 4 Pan/Tilt Control
1------Up control button,
2------Down control button,
3------Left control button,
4------Right control button,
5----- Up-Left control button
6----- Up-Right control button
7----- Down-Left control button
8----- Down-Right control button
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 19
Click this button and go to center
Section 5 Cruise / Preset settings
Cruise Settings
The default cruise tracks have two types: Vertical and Horizontal.
Vertical: The camera will rotate from up to down.
Horizontal: The camera will rotate from left to right.
: Start cruise. : Stop cruise.
If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel.
How to do cruise?
Firstly: Select one track in the track dropdown list
Secondly: Click Start cruise button, the camera will cruise following the predefined path.
Thirdly: Click stop button and finish cruising.
Preset settings
Select one of these .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 20
IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance market
The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.
Add Click this icon to save the position you need the camera to remember
Delete Select one preset position and click this button to delete it.
GO Select one preset position in the preset dropdown list and click Go to make the camera move the preset
position
How to do preset position?
Firstly, move the camera and stop at a desired place where you want make preset position.
Secondly, click button and enter a descriptive name for the preset position. The preset position cannot contain
special characters. Then click OK to save it. If you want to reset the preset position, click Cancel.
After that, you can move the camera and stop at another place, and set another preset position. You can do all the 16
preset positions with this method.
If you want to see one preset position you have set, only select the preset position name from the preset dropdown list,
and click go button, the camera will go to the preset position.
Section 6 IR LED Lights
Click Infra led and there are two modes to adjust the infrared led: Auto and Manual.
Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and you can turn on or turn off the infra led manually.
Section 7 Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 21
Section 8 OSD
If you have added time and camera name in the video, you can see it in the live window.
Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The default device
name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.
Section 9 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button
1------Play Click it to play the video of the camera
2------Stop Click it to stop the video of the camera
3------ Talk Click the button and the icon will become to , then talk to the microphone that connected with PC,
people around the camera can here your voice. Click the icon again and stop talking.
4------ Audio Click this icon, the icon will become to you can hear the sound around the camera by the
earphone or speakers that connected with PC.
5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right click in the
window and save the picture to anywhere you want.
6----- Record Click the icon and the camera start recording, you can see a green dot in the live window. Click
again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path: Go to Settings-
>Record->Storage Location panel.
7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make full-screen.
Double click again and exit full-screen.
Onscreen Mouse Control
Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
1 2 3 567
4
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 22
Figure 3.6
Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor
automatically. Sometimes there is a black border around the video, please select Keep ration to get a better visual
quality .
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom up: Select it and you can see a bigger screen than before.
4 Advanced Camera Settings
Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.
4.1 Status
Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you various
information about your camera.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 23
4.1.1 Device Information
Figure 4.1
Camera Model: The camera model NO.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it. Click Basic
Settings and go to Camera name panel where you can change your camera name. The default device name is
anonymous.
Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008, the same MAC
ID sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust the time.
System Firmware Version: Display the System Firmware version of your camera.
App Firmware Version: Display the application firmware version of your camera.
Plug-In Version: Display the plug-in version of your camera
4.1.2 Device Status
On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so on.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 24
Figure 4.2
4.1.3 Session Status
Session status will display who and which IP is visiting the camera now.
Figure 4.3
4.1.4 Log
The log record shows who and which IP address accessed or logout the camera and when.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 25
Figure 4.4
Reboot the camera and clear the log records.
4.2 Basic Settings
This section allows you to configure your camera’s Name, Time, Mail, User account and Multi-Device.
4.2.1 Camera Name
You can define a name for your camera here such as apple. Click Save to save your changes. The alias name cannot
contain special characters.
Figure 4.5
4.2.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
Click the page number and go to the
corresponding page to see more logs.
Fill in one page number, click Go button
and go to the corresponding page.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 26
Figure 4.6
Time Zone: Select the time zone for your region from the dropdown menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server. Choose the
one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.
Manually: The administrator can enter the date and time manually. Note select the date and time format.
use DST: Select the daylight saving time from the dropdown list.
Click Save button and submit your settings.
4.2.3 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, with
a blank password. You can enter the users accounts of visitor 、operator and administrator Manually.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 27
Figure 4.7
How to change the password?
Firstly, select the account which you want to change the password, then select “Change password”, enter the old
password and the new password, lastly click modify to take effect.
Figure 4.8
How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see
the new added account on the Account list.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 28
Figure 4.9
Figure 4.10
Delete ：Select the account which you want to delete, then click Delete button to take effect.
NOTE: The default admin account cannot be deleted, but you can add other administrator users.
How to change the username ?
Firstly, select the account which you want to change the username, then select “Change username”, enter the new
password, lastly click modify to take effect.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 29
Figure 4.11
4.2.4 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the main
device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do multi-cams settings, you
need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can
both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one
window.
Add cameras in LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You can add
more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras online
simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and Http Port will be
filled in the boxes below automatically. Enter the correct username and password then click Add. Add more cameras in
the same way.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 30
Figure 4.12
Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the
camera belongs to.
Figure 4.13
Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 31
Figure 4.14
Figure 4.15
Add cameras in WAN
If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name.
Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS
settings in chapter 4.3.4)
Login to the first camera using a DDNS domain name and port.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 32
Figure 4.16
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name, port number.
Enter user name and password and then choose Add. (Figure 4.16)
Figure 4.17
1----- The camera model: MJ or H264.
2----- The 2nd camera’s name
3----- Fill in the 2nd camera’s DDNS host not LAN IP
4 ---- Enter the 2nd camera’s user name and password
5---- Click Add button and to take effect
NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
Use DDNS domain name and
p
ort to lo
g
in .
Make sure each camera you need
add could login with DDNS name
and
p
ort .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 33
Figure 4.18
Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via
internet.
Figure 4.19
4.3 Network
This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 34
4.3.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of
your router or computer.
Figure 4.20
Changing settings here is the same as using the IP Camera Tool.
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If you don’t
know the subnet mask, gateway and DNS server, you can check your computer’s local area connection as follows:
Control Panel →Network Connections →Local Area Connections →Choose Support →Details
Figure 4.21
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 35
Figure 4.22
If you don’t know the DNS server, you can use the same settings as the Default Gateway.
4.3.2 Wireless Settings
Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the
screen, then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router
in the list.
Set the same Subnet Mask and
gateway of the camera with your
PC .
There are two DNS servers . You
can set any of them . Same with
gateway is also OK .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 36
Figure 4.23
Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network, such as
the name and the encryption, will be filled into the relevant fields automatically.
You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you
filled in are exactly the same for your router.
Click the Page number to see other wireless
networks devices if there are more than 10.
Click the Scan button
to search for wireless
networks.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 37
Figure 4.24
Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut
down the power of the camera until the IP camera is able to connect to the wireless network.
The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless
connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the camera will
show again on the window of the IP Camera Tool. The IP address may have changed after the camera receives a wireless
connection; we recommend setting a static local IP address if this IP address changes by right clicking the camera in IP
Camera Tools, setting a static IP, and pushing OK.
Congratulations! You have set up the wireless connection of the camera successfully.
WPS (WI-FI Protected Set-up)
Step 1) Press and hold the WPS button for two seconds.
1 Click the SSID of your router
and the relevant information
will be filled in the fields
automatically .
2 Enter the password
of
y
our route
r
.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 38
Figure 4.25
Step 2) Press the WPS button on your router within 60 seconds. The WPS button is usually on the back or side of your
router. On some routers, you may need to log in to the web interface and click on an on-screen button to activate the
WPS feature. If you are not sure where the WPS buttons is on your router, please refer to your router’s User Manual.
The camera will automatically create a secure wireless connection to your router. If you have plugged in the network
cable, please plug it out. The IP Camera Tool will search the camera’s LAN IP. Make sure the PC and the camera share
the same subnet.
NOTE :
The security mode of router cannot be WEP, or else the WPS settings may be failed.
4.3.3 PPPoE
If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account.
Figure 4.26
WPS Button
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 39
4.3.4 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain
name, you can also use the third party domain name.
FOSCAM domain name
Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the
domain name.
Figure 4.27
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the camera via internet
would be http:// test09.myfoscam.org:800
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use Manufacturer’s
DDNS again , here click this button and start Manufacturer’s DDNS Service.
Third Party Domain Name Settings
User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com
Here take www.no-ip.com for example:
① Step 1, Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 40
Figure 4.28
Figure 4.29
Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email which used to register. You will receive an email from website, please click
the link to activate your ACCOUNT as indicated in email.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 41
Secondly: Login the link with the registered username and password to create your domain name.
Figure 4.30
Figure 4.31
Please create the domain name step by step according to instructions on www.no-ip.com
Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server..
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 42
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as DDNS
domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if the
DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to redo
the settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and
the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.
D②o port forwarding within the router
Example: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200.
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue Server on some brands
of router). Take Linksys brand router as an example, Login the router, and goes to Applications &
Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed as below.
Figure 4.32
③Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no.to access the camera via internet. Take
hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera via internet would be
http:// ycxgwp.no-ip.info:2000
Assign a name
as you like here .
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 43
4.3.5 UPnP
Figure 4.33
The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for port
forwarding. Back to the “Device Status” panel, you can see the UPnP status:
Figure 4.34
The camera’s software will be configured for port forwarding. There may be issues with your routers security settings,
and sometimes may error. We recommend you configure port forwarding manually on your router .
4.3.6 Port
This camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want to access the camera and
view the video, the HTTP Port must both be configured correctly.
HTTP port: By default, the HTTP is set to 88. Also, they can be assigned with another port number between 1 and
65535. But make sure they can not be conflict with other existing ports like 25, 21.
Figure 4.35
Another way to change the HTTP port NO.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 44
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP address,
and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure 4.36 and 4.37.
Figure 4.36
Figure 4.37
Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and
click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was
changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a
static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and
back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP address is set, or
you may have problems later with remote access and seeing the camera remotely if the camera loses power and
reconnects on a different LAN IP address. Make sure you set a static LAN IP address!
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 45
Figure 4.38
Note: Http port and Media port must be different.
If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
Sometimes you need to add the url to the Trusted Sites.
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 4.39
Click Sites then you can add the camera’s https web site to the internet explorer.
Click here to add camera’s
url .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 46
Figure 4.40
For Firefox, you can add the trusted as the following way:
Tools ---- Options ---- Advanced --- View Certificates --- Servers
Enter the camera’s url .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 47
Figure 4.41
Click View Certificates, and go to Servers option.
Figure 4.42
Go to Add Exception panel.
Figure 4.43
Enter the camera’s url , here
take https://192.168.8.129:443
for example .
Click this button to add it .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 48
ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number
between 1 and 65535(except 0 and 65534). But make sure they can not be conflict with other existing ports.
RTSP function
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three mode: videoMain, videoSub and audio. When the network speed is bad,
here you had better select videoSub. If you select audio, you can only hear the sound but cannot see the
video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1．rtsp://admin:123@192.168.1.11:88/videoMain
2．rtsp:// @192.168.1.11:88/videoMain
3．rtsp://:123@192.168.1.11:88/videoMain
4．rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaٛOpen Network Stream option, then enter the URL into VLC.
Figure 4.44
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 49
Figure 4.45
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview.
Figure 4.46
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 50
Figure 4.47
If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide
about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the new username and
password cannot take effect when you enter the authentication in the VLC.
4.3.7 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail will need to be configured.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 51
Figure 4.48
1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set as 25.
Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None. If you use
Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587,
which port you choose should be decided by which Transport Layer Security you select.
2-----SMTP Username/ password ID account and password of the sender email address
3----- Sender E-mail Mailbox for sender must support SMTP
4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers
5----Save Click Save to take effect
6----Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 52
Figure 4.49
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail.
Figure 4.50
If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and
again select Test .
1) Cannot connect to the server
Test result
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 53
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again
6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server
8) The server does not support the authentication mode used by the device
4.3.8 FTP Settings
If you want to upload record files and images to your FTP server，you can set FTP Settings.
Figure 4.51
Figure 4.52
FTP server: If your FTP server is located on the LAN, you can set as Figure 3.54.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 54
If you have an FTP server which you can access on the internet.
Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly.
FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
4.4 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
4.4.1 Video Settings
Figure 4.53
Stream type: There are four types to identify different streams you have set.
Resolution: The camera supports two types: 720P, VGA. The higher the resolution is, the clearer video will become. But
the code flux will become larger too, and it will take up more bandwidth.
Bit Rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration
should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead
to video can not play well.
Frame Rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the maximum
frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should lower frame rate
when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve fluently video.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more likely you
will get a better video quality, but at the cost of higher network bandwidth consumption.
4.4.2 On Screen Display
This page is used to add timestamp and device name on the video.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 55
Figure 4.54
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the video,
Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video.
4.4.3 Privacy Zone
This page is used to set some mask as privacy zone on the video.
Figure 4.55
Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the video, the
mask area will be black on the video.
Figure 4.56
The mask area
.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 56
Click Back button and return to the OSD page, click Save to take effect.
Back to the surveillance window, you can see the mask area as the following picture:
Figure 4.57
4.4.4 Snapshot Settings
On this page you can set the snapshot pictures’ image quality and the storage path.
Figure 4.58
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 57
Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP
automatically.
Enable timing to capture
To enable capture interval, follow the steps below:
1 Select Enable Motion detection
2 Capture interval:The interval time between two captures.
3 Select the capture time
Capture anytime
Click the black button up the MON, you will see all time range turn red. When something moving in the detection
area at anytime, the camera will capture.
Specify an capture schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of
TUE turns to red, that means during Tuesday whole day, the camera will capture.
Press the left mouse and drag it on the time boxes, you can select the serial area,
4 Click Save button to take effect.
4.5 Alarm
IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images
to FTP.
Figure 4.59
To enable motion detection, follow the steps below:
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 58
To enable motion detection, follow the steps below:
1 Enable Motion detection
2 Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more
easily alarmed. Select one motion sensitivity.
3 Trigger interval--- The interval time between two motion detections. Here supports
5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.
4 Select the alarm indicators
There are three alarm indicators:
A Ring
There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected, the people
around the camera will hear beep alarm sound.
B Send E-mail
If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first.
The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.
C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as a still
picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in Video->Snapshot settings
panel.
If you select Send Email, at the same time the picture will be send to you as an attachment.
Capture interval: The interval time between two pictures.
Step 05: Set detect area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after settings.
When something moving in the detection area, the camera will alarm.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 59
Figure 4.60
Step 06: Alarm Schedule
Alarm anytime when motion is detected①
Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at
anytime, the camera will alarm.
Figure 4.61
Specify an alarm schedule②
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of TUE
Click this button and select all time range
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 60
turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm.
Figure 4.62
Press the left mouse and drag it on the time ③boxes, you can select the serial area.
Figure 4.63
Step 07: Click Save button to take effect.
When the motion has been detected during the detection time in the detection area, the camera will alarm and adopt the
corresponding alarm indicators.
NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime.
4.6 Record
This section will allow you to change the record files storage path and the record time.
4.6.1 Storage Location
On this page you can change the alarm and manually recording storage path..
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 61
Figure 4.64
Recording Location : FTP. When the camera alarmed, it will store the alarm files to FTP.
Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another
one. For MAC OS, the manual recording path is: / IPCamRecord.
4.6.2 Local Alarm Record
This page you can enable the local alarm record and Local Alarm record time.
Figure 4.65
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 62
4.6.3 Record Schedule
Figure 4.66
Scheduled recording only supports video saved to FTP server.
You can refer to "alarm schedule." in " 4.5 Alarm" about editing the time of recording Schedule.
4.7 PTZ
This page will allow you to change the pan/tilt speed and do cruise tracks settings.
4.7.1 Pan & Tilt Speed
There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click
save button .
Figure 4.67
4.7.2 Cruise Settings
This section explains how to add/ delete/ alter one cruise track.
There are two default cruise tracks: Vertical and Horizontal.
Vertical: The camera will rotate from up to down
Horizontal: The camera will rotate form left to right.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 63
Figure 4.68
Figure 4.69
Add: Add one cruise track.
Delete: Select one cruise track and delete it.
How to do add cruise tracks ?
Firstly, Click Add button and enter a descriptive name to identify the cruise track
Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point and click
Add button, you can see the preset point has been added to the cruise track on the cruise track page. You need to add two
or more preset points to the cruise track.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 64
Figure 4.70
Thirdly: Click OK button and the cruise track will take effect.
You can add other cruise track as the same method.
For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the
surveillance window, the camera moves as the following track: upright then Right Most last downleft.
Figure 4.71
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 65
After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you have
added.
Figure 4.72
There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the order of preset
points or add/delete one preset points in one cruise track,
Figure 4.73
Add: Select one preset points and add it to the selected cruise track.
Delete: Select one preset points you have added to one cruise track, click delete.
Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.
Attention:
Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 66
4.7.3 Start-Up Options
Here section will allow you to set the stop position after the camera reboots.
It supports three modes: No self test, Goto home position and Goto preset point.
No self test: When rebooting, the camera will not pan / tilt.
Goto home position: When rebooting, the camera will pa Providing Central Management Software to manage or
monitor multi-cameras n / tilt and stops at center.
Goto Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and stops at the
preset position you have set.
Figure 4.74
4.8 Firewall
This section explains how to control the access permission by checking the client PC’s IP addresses. It is composed of
the following columns: Block access from these IP addresses and Only allow access from these IP addresses.
Figure 4.75
Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those
clients whose IP addresses listed in the Only allow access from these IP addresses can access the Network Camera. If
you select Block access from these IP addresses, only those clients whose IP addresses are in the IP list cannot access
the Network Camera.
Click Save to take effect.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 67
4.9 System
In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore the camera
to default settings and reboot the device.
4.9.1 Back-up& Restore
Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the parameters.
Figure 4.76
4.9.2 System Upgrade
Your current firmware version will be displayed on your screen. You may go to the Status Device Information Page
to check for the latest firmware versions available.
Click Browse, choose the correct bin file and then click System upgrade.
Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.
Figure 4.77
Upgrade Firmware by IP Camera Tool
Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then
select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 68
Figure 4.78
Figure 4.79
CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade
the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade.
NOTE:
Before upgrade the firmware, don’t upgrade the firmware in WAN through the web UI, or else the upgrade process may
be failed.
Please ensure you have download the correct firmware package for your camera before upgrading. Read the upgrade
documentation (readme.txt file) in the upgrade package before you upgrade.
Upon downloading the firmware check the sizes of the .bin files. They must match the size in the readme.txt file. If not,
please download the firmware again until the sizes are the same. Your camera will not function correctly if a corrupt .bin
file is used.
Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System Firmware.
1) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
2) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the default factory
settings before using the camera.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 69
4.9.3 Factory Reset
Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset button on the
bottom of the camera.
Figure 4.80
4.9.4 Reboot
Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.81
5 APPENDIX
5.1 Frequently Asked Questions
NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed by
the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections.
5.1.1 How to download and installl the ActiveX for Firefox users
For the first time login the camera, it may prompt you to download plugin.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 70
Figure 5.1
Drag the download file to Firefox web page and it will prompt you to Install it.
Figure 5.2
Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the
surveillance window
Click Install Now .
Click here to download
the plugin .
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 71
NOTE: If you could not view living video after running the ActiveX, only a red cross in the center of the video
or just a black screen. Please change another port number to try.
Make sure all firewall or antivirus software on your computer does not block the active download and installation. If you
are unable to run the ActiveX control, try shutting down the firewall or antivirus program.
5.1.2 How to download and installl the ActiveX for Google Chrome users ?
For the first time login the camera, it will prompt you to download the ActiveX..
Figure 5.3
Download the plugin and drag it to the Extensions page of Google Chrome.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 72
Figure 5.4
Click Add button to install the Plugins.
Figure 5.5
Reboot the browser and relogin the camera, you will see the surveillance window.
5.1.3 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds. Upon
releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password will return to the
Go to Extensions page
Click Add button to install
the plugin
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 73
factory default administrator username and password. Please power on the camera before reset
Default administrator username: admin
Default administrator password: No password
5.1.4 Camera can not record when I click Record button or I can’t change the
manually record path
When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the
security settings of computer.
There are two ways to resolve this problem:
Please add the camera as a trusted site to resolve this issue. The steps are ：
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd
Open IE browser, then right click, select “Run as administrator”
5.1.5 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork
ConnectionsDbclick Local Area Connections Choose GeneralProperties.Check subnet mask, IP address and
gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera.
5.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will see
no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins. Three options of front
should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 74
Figure 5.6
If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don’t
use port 88.
Figure 5.7
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see
video, please shut down firewall or anti-virus software to try again.
5.1.7 Can’t access IP camera in internet
There are some reasons:
1、ActiveX controller is not installed correctly
2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try
again. (Figure6.7)
3、Port forwarding is not successful (Figure4.30)
Check these settings and make sure they are correct.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 75
5.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings. So we
recommend you do port forwarding manually. You can view your camera in internet successfully after you do port
forwarding manually in your router (Figure 4.30).
5.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check whether
your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
5.1.10 Can’t see other cameras listed in multi-device when using remote
access
If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can be
accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN IP. (For more
details see: How to add cameras in WAN)
5.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name
Username and password
Default admin username: admin with a blank password
5.3 Specifications
ITEMS FI9818W V2
Image Sensor High Definition Color CMOS Sensor
Display Resolution 1280 x 720 Pixels
Lens f: 2.8mm
Image Sensor
Mini. Illumination 0Lux
Lens Type Glass Lens
Lens
IR CUT Filter will change automatically
Image Compression H.264
Resolution 720p（1280 x 720），VGA（640 x 480）
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 76
Flip Mirror Images Vertical / Horizontal
Light Frequency 50Hz, 60Hz
Video
Video Parameters Brightness, Contrast
Input Built-in Microphone
Output Built-in Speaker,with a audio jack
Audio
Audio Compression H.264
Ethernet One 10/100Mbps RJ-45
Supported Protocol HTTP,FTP,TCP/IP,UDP,SMTP,DHCP,PPPoE,DDNS,UPnP,GPRS,ON
VIF
Wireless Standard IEEE 802.11b/g/n
Data Rate 802.11b: 11Mbps(Max.) 802.11g: 54Mbps(Max.)
802.11n: 150Mbps(Max.)
Wireless Security WEP & WPA & WPA2 Encryption
Infrared Light 11 IR LEDs, Night visibility up to 8 meters
Dimension 110(L) *103(W) *126(H)mm
Gross Weight 680g
Communication
Net Weight 320g
Power Supply DC 5V/2.0A (EU,US,AU adapter or other types optional)
Power
Power Consumption 5Watts (Max.)
Operate Temper. 0° ~ 40°C (32°F ~ 104°F)
Operating Humidity 20% ~ 85% non-condensing
Storage Temper. -10°C ~ 60° (14°F ~ 140°F)
Environment
Storage Humidity 0% ~ 90% non-condensing
CPU 2.0GHZ or above
Memory Size 256MB or above
Display Card 64M or above
Supported OS Microsoft Windows 2000/XP/Vista/Windows7-32bit/Windows7-
64bit/Windows8- 32 bit/ Windows8-64bit/ mac
PC Requirements
Browser IE 6.0, IE7.0, IE8.0,IE9.0, Firefox2.0,Firefox3.0, Google Chrome,
Safari or other standard browsers
Certification CE, FCC, RoHS
Warranty Limited 2-year warranty
Attention: Power adapter should be used between 0℃-40℃, and 5%-90% relative humidity.
5.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 77
IMPORTANT NOTE:
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment .This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user
may be required to take adequate measures.
5.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to provide
you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was purchased from
an authorized distributor or authorized reseller. Distributors may sell products to resellers who then sell products to end
users. No warranty service is provided unless the product is returned to an authorized return center in the region where
the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty
implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask for
return/replacement/repair service.
Hardware Warranty Information
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 78
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that
included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before
returning the product. If the product you received is suspected to be defective and the product warranty has not
expired, The RMA number will allow your reseller to track your return much easier and help them expedite
processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the
complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working
order, we will return the same item received. However customers shall be responsible for all shipping & handling
charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back
the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for
a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days
after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than two times
replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 79
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging
when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone
other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper
temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power,
static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers
are responsible for the shipping cost the product back to customers, customers should assume the shipping cost send
the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for customer’s personal
expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee contains
device cost and service fee. Device cost (including accessories) is the standard uniform price provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask
for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after the quotation,
customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller
promised some extra commitment or warranty; please ask for written documents to protect your rights and interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their
refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or exemplary
damages arising out of or in any connection with this agreement or the products, including but not limited to lost
profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to
www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 80
achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against FOSCAM, shall be the repair or
replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer
available for any reason, FOSCAM reserves the right to explain it without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM Intelligent
Technology Limited., registered in the U.S. and other countries.
6 OBTAINING TECHNICAL SUPPORT
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may experience
some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our
reseller cannot provide service, please contact our service department: tech@foscam.com