ShenZhen Foscam Intelligent Technology FI9828W HD Wireless PTZ Dome IP Camera User Manual 1

ShenZhen Foscam Intelligent Technology Co., Ltd. HD Wireless PTZ Dome IP Camera 1

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User Manual
（For Windows & Mac OS）
HD Wireless PTZ Dome IP Camera
Model:FI9828W
www.foscam.com
Table of Contents
1 Overview..............................................................................................................................................................................1
Overview
1.1 Key Features...........................................................................................................................................................1
1.2 Read Before Use....................................................................................................................................................2
1.3 Package Contents..................................................................................................................................................2
1.4 Physical Description...............................................................................................................................................2
2 Access the IP Camera......................................................................................................................................................
Camera
2.1 Access the Camera in LAN...................................................................................................................................5
2.2 Access the Camera in WAN................................................................................................................................. 9
2.2.1 Static IP Addresses.....................................................................................................................................9
2.2.2 Dynamic IP Addresses.............................................................................................................................10
2.3 Using the VLC player...........................................................................................................................................14
2.4 IP camera connection to the server.................................................................................................................. 16
3 Surveillance Software GUI............................................................................................................................................. 17
3.1 Login Window........................................................................................................................................................17
3.2 Surveillance Window........................................................................................................................................... 18
4 Advanced Camera Settings........................................................................................................................................... 25
4.1 Status..................................................................................................................................................................... 25
4.1.1 Device Information....................................................................................................................................26
4.1.2 Device Status.............................................................................................................................................26
4.1.3 Session Status...........................................................................................................................................27
4.1.4 Log...............................................................................................................................................................27
4.2 Basic Settings....................................................................................................................................................... 28
4.2.1 Camera Name........................................................................................................................................... 28
4.2.2 Camera Time............................................................................................................................................. 28
4.2.3 User Accounts........................................................................................................................................... 29
4.2.4 Multi-Camera............................................................................................................................................. 32
4.3 Network..................................................................................................................................................................
38
Network
4.3.1 IP Configuration......................................................................................................................................38
4.3.2 Wireless Settings................................................................................................................................... 40
4.3.3 PPPoE......................................................................................................................................................41
4.3.4 DDNS....................................................................................................................................................... 42
4.3.5 UPnP........................................................................................................................................................ 46
4.3.6 Port........................................................................................................................................................... 47
4.3.7 Mail Settings........................................................................................................................................... 52
4.3.8 FTP Settings........................................................................................................................................... 55
4.4 Video.......................................................................................................................................................................56
4.4.1 Video Settings........................................................................................................................................... 56
4.4.2 On Screen Display....................................................................................................................................56
4.4.3 Privacy Zone..............................................................................................................................................57
4.4.4 Snapshot Settings.....................................................................................................................................58
4.5 Alarm.......................................................................................................................................................................59
4.5.1 Motion Detection....................................................................................................................................... 59
4.5.2 IO Alarm......................................................................................................................................................63
4.6 Record....................................................................................................................................................................66
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4.6.1 Storage Location....................................................................................................................................... 66
4.6.2 Local Alarm Location................................................................................................................................ 66
4.7 PTZ......................................................................................................................................................................... 67
4.7.1 Pan/Tilt Speed........................................................................................................................................... 67
4.7.2 Cruise Settings.......................................................................................................................................... 67
4.7.3 Start-Up Options....................................................................................................................................... 71
4.8 Firewall................................................................................................................................................................... 71
4.9 System................................................................................................................................................................... 72
4.10.1 Back-up& Restore.................................................................................................................................. 72
4.10.2 System Upgrade..................................................................................................................................... 72
4.10.3 Factory Reset.......................................................................................................................................... 74
4.10.4 Reboot...................................................................................................................................................... 74
5 APPENDIX........................................................................................................................................................................ 74
5.1 Frequently Asked Questions.............................................................................................................................. 74
5.1.1 How to download and installl the ActiveX for Firefox users ..............................................................75
5.1.2 How to download and installl the ActiveX for Google Chrome users ............................................. 76
5.1.3 I have forgotten the administrator password.....................................................................................77
5.1.4 Camera can not record when I click Record button or I can’t change the manually record path78
5.1.5 Subnet doesn’t match........................................................................................................................... 78
5.1.6 No Pictures Problems........................................................................................................................... 78
5.1.7 Can’t access IP camera in internet........................................................................................................ 79
5.1.8 UPnP always failed...................................................................................................................................80
5.1.9 Camera can not connect wireless..........................................................................................................80
5.1.10 Can’t see other cameras listed in multi-device when using remote access.................................80
5.2 Default Parameters.............................................................................................................................................. 80
5.3 Specifications........................................................................................................................................................ 80
5.4 CE & FCC.............................................................................................................................................................. 82
5.5 WARRANTY.......................................................................................................................................................... 83
6 OBTAINING TECHNICAL SUPPORT.......................................................................................................................... 86
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1 Overview
FOSCAM FI9828W is an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution
1280*960. It combines a high quality digital video camera, with a powerful web server, to bring clear video to
your desktop from anywhere on your local network or over the Internet.
FI9828W supports the industry-standard H.264 compression technology, drastically reducing file sizes and
conserving valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IPCAM and managing images are simplified by using the provided web interface across the
network utilizing wireless connectivity.
FOSCAM provides Phone APPs for Android and iPhone users, please search “Foscam viewer” and install it
through APP Store, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.3 Mega-Pixel
Supports IE/Firefox/Google/Safari browser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
IR night vision (Range:20m)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /HTTPS /RTSP / TCP/IP / UDP/ FTP/ DHCP/ DDNS/ UPNP
/ONVIF
Providing Central Management Software to manage or monitor multi-cameras
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1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the IP Camera is installed, please carefully read and follow the instructions in the Quick Installation
Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly
as intended.
1.3 Package Contents
● IP Camera × 1
● DC Power Adapter × 1
● Wi-Fi Antenna × 1
● CD×1
● Ethernet Cable × 1
● Warranty Card × 1
● Quick Installation Guide × 1
1.4 Physical Description
Front Panel
Lens
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Infrared Led
Infrared Led
Figure 1.1
Infrared LED: 21 IR LEDs, night visibility up to 20 meters
LENS: CMOS sensor with zoom lens
Back View
Antenna
Figure 1.2
WIFI Antenna: Wireless Antenna
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Interface View
Figure 1.3
1) I/O alarm terminal block
This network camera provides a I/O alarm terminal block which is used to connect to external input / output device. The
pin(there are four number in the terminal block from no. 1 to no. 4) definitions are descripted below:
1– input
2- input
3- output
4- output
This camera supports I/O alarm, you can go to Settings – Alarm – I/O page to configure it.
2) Audio output interface
The jack is used to plug external speakers.
3) Power Interface
Connect the external power adapter, request for 12V/2A power.
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4) Audio input interface
The jack is used to plug external microphone.
5) LAN
10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network
devices, such as hub, router, etc.
6) Reset button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.
Bottom View
There are up to three labels located on the body of the camera; this is an important feature of original Foscam
cameras. If your camera does not have labels as shown in Figure 1.4 ,it may be a clone one. Cloned Foscam
cameras can not use original firmware and are not eligible for warranty or technical services.
Figure 1.4
2 Access the IP Camera
This chapter explains how to access the camera through browser and RTSP player.
2.1 Access the Camera in LAN
This camera supports HTTP and HTTPS protocols, you can access the camera by two ways.
(1) http:// LAN IP + HTTP Port NO.
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Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) https:// LAN IP + HTTPS Port NO.
The default Https port no is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https and https port no.
Figure 2.2
HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data
transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the
webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not
recommended).”
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Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 2.3
For Firefox, you can add the trusted as the following way:
Tools --- Options ---- Advanced --- View Certificates --- Servers
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Figure 2.4
Click View Certificates, and go to Servers option.
Figure 2.5
Go to Add Exception panel.
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Enter the camera’s url , here
take https://192.168.8.129:443
for example
Click this button to add it
Figure 2.6
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The
webpage at this address will show you the current WAN IP.
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Figure 2.7
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:85
NOTE :
Make sure port forwarding is successful. You can do port forwarding two ways.
1. Login to your router to enable the “UPNP” function. You can then login to the camera as administrator,
choose Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP
Successful” on the Device Status page.
2. Do port (HTTP port) forwarding manually. (See Figure 2.11 for further details)
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had
set earlier to your router’s port forwarding settings.
NOTE: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS
service settings to view it remotely.
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IP address is constantly changing, you
will have a fixed hostname you can use to access your cameras at all times. You can access the camera
directly from the Internet using the hostname and port number.
What is the HTTP Port no.?
Default HTTP Port is 88
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All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port
if you’d like such as 2000 or 8090, which will not be conflict with other existing ports like 25, 21,10000.Here you
can set the port no. between 1 and 65535.
Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP
Camera Tool？
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
2.8 and 2.9.
Figure 2.8
Select which camera
you’d like to change the
port for, and right click
Modify the Http Port.
Enter the Username and
password, click OK.
Figure 2.9
Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
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LAN IP address!
Figure 2.10
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the
basic concept. Port forwarding allows for outside connections to access a specific device on your network from
anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be
accessed from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is
also under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications
& Gaming menu. We would then click on the “Single Port Forwarding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:
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Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would enter “100” for our
example.
Assign a name for the
port forward setting here
Figure 2.11
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this
information on it.
For example, we can use test09.myfoscam.org. In the camera, click Settings at the top, click “Network” on
the left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of
your camera.
Figure 2.12
Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera
via the Internet would be http:// test09.myfoscam.org:2000.
Second method :
Use the Third party DDNS to access the camera via the Internet
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Step 1
Step 2
Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and
try to redo the settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL
rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here
you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number:
88
admin
Password: 123
User name:
Here I can enter one of the following URLs in the VLC.
1) rtsp://admin:123@192.168.1.11:88/videoMain
2) rtsp:// @192.168.1.11:88/videoMain
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3) rtsp://:123@192.168.1.11:88/videoMain
4) rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.
Figure 2.13
Figure 2.14
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Sometimes you may need to enter the user name and password again. Click OK and you can see the
real-time preview.
Figure 2.15
Figure 2.16
If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
2.4 IP camera connection to the server
Device supports ONVIF2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.
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3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick
installation, you can take time to learn the operation of the software.
3.1 Login Window
Figure 3.1
Please check the login window above, it was divided to 5 sections from no. 1 to 4.
Section 1
Enter the User name and password
The default administrator username is admin with a blank password, please reset the password at first using
and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change).
Section 2
Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
sub stream.
Note: When the network bandwidth is badly you’d better select Sub Stream and the video will be more
fluency.
Section 3
Select the language
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You can select the language you need via click on the language dropdown list to switch.
Section 4 Login the camera
Click Login button and you will see the surveillance windows.
Figure 3.2
3.2 Surveillance Window
Figure 3.3
Section1
FOSCAM Logo/ LiveVideo / Settings/Playback buttons
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: FOSCAM LOGO
: Path to surveillance window. Click this button and back to the surveillance window
Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and
do advanced settings.
Section2
Multi-Device Window
The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-device setting (read chapter 4.2.5).
Figure 3.4
Section3 Mode/ Stream / Mirror/ Flip buttons
Mode
1) 50HZ ---------Indoor surveillance (Region: Europe, China)
2) 60HZ ---------Indoor surveillance (Region: USA, Canada)
3) Outdoor Mode ------ Outdoor surveillance
Stream
The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/
VGA/10fps/200K. The format of the stream type is Stream type no. / Resolution / Maximum frame rate/
Bit rate
1) Stream type no. : The number is used to identify the stream type.
2) 720P/ VGA
There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger the
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resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more
fluent video streaming, please select resolution VGA.
3) Maximum frame rate
When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the
maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the
frame rate above 15, you can achieve fluently video.
4) Bit rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will
lead to video can not play well.
You can reset the stream type on Settings-> Video-> Video Settings panel.
Figure 3.5
After changing, please re-login the camera and you can see the modification.
5)“
“Zoom in”
”or“
“Zoom out”
”
Device Support 3x zoom feature, click
or
,The focal length of the camera lens will be larger or shrink,
you can adjust the focus distance to the target object size, access to high-definition screen.
Section4
Pan/Tilt Control
1------Up control button,
3------Left control button,
2------Down control button,
4------Right control button,
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5----- Up-Left control button
7----- Down-Left control button
6------ Up-Right control button
8----- Down-Right control button
Click this button and go to center
Section5
Cruise / Preset settings
Cruise Settings
The default cruise tracks have two types: Vertical and Horizontal.
Vertical: The camera will rotate from up to down.
Horizontal: The camera will rotate from left to right.
: Start cruise.
: Stop cruise.
If you want to define or change the cruise trace, please go to Settings
PTZ
Preset Settings panel.
How to do cruise?
Firstly: Select one track in the track dropdown list
Select one of these
Secondly: Click Start cruise button, the camera will cruise following the predefined path.
Thirdly: Click stop button and finish cruising.
Preset settings
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IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance
market
The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.
Click this icon to save the position you need the camera to remember
Add
Delete
GO
Select one preset position and click this button to delete it.
Select one preset position in the preset dropdown list and click Go to make the camera move the
preset position
How to do preset position?
Firstly, move the camera and stop at a desired place where you want make preset position.
Secondly, click
button and enter a descriptive name for the preset position. The preset position cannot
contain special characters. Then click OK to save it. If you want to reset the preset position, click Cancel.
After that, you can move the camera and stop at another place, and set another preset position. You can do all
the 16 preset positions with this method.
If you want to see one preset position you have set, only select the preset position name from the preset
dropdown list, and click go
button, the camera will go to the preset position.
Section6 IR LED Lights
Click Infra led and there are two modes to adjust the infrared led: Auto and Manual.
Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and you can turn on or turn off the infra led manually.
Section7
Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
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Section8
OSD
If you have added time and camera name in the video, you can see it in the live window.
Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The
default device name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.
Section9
Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button
1------Play Click it to play the video of the camera
2------Stop Click it to stop the video of the camera
3------ Talk
Click the button and the icon will become to
, then talk to the microphone that connected
with PC, people around the camera can here your voice. Click the icon again and stop talking.
4------ Audio Click this icon, the icon will become to
you can hear the sound around the camera by the
earphone or speakers that connected with PC.
5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right click in
the window and save the picture to anywhere you want.
6----- Record Click the icon
and the camera start recording, you can see a green dot in the live
window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the
storage path: Go to Settings- >Record->Storage Location panel.
7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.
Onscreen Mouse Control
Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
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Figure 3.6
Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor
automatically. Sometimes there is a black border around the video, please select Keep ration to get a better
visual quality .
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom up:
First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen and
adjusting Mouse pulley, or by press the CTRL key and click the mouse left button.
Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view
back to original size.
Figure 3.7
When you select the Full Screen, then click right mouse, there is a Screen PTZ button.
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Figure 3.8
Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you
prefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse and stop
moving. Press Esc button or double click right mouse and cancel the function.
NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.
4 Advanced Camera Settings
Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.
4.1 Status
Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you
various information about your camera.
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4.1.1 Device Information
Figure 4.1
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.
Click Basic Settings and go to Camera name panel where you can change your camera name. The default
device name is anonymous.
Camera ID: Display the wired MAC address of your camera. For example Device ID is HJYFI9828W03, the
same MAC ID sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust
the time.
System Firmware version: Display the System Firmware version of your camera.
App Firmware version: Display the application firmware version of your camera.
Web version: Display the web UI version of your camera
Plug-in version: Display the plug-in version of your camera
4.1.2 Device Status
On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so
on.
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Figure 4.2
4.1.3 Session Status
Session status will display who and which IP is visiting the camera now.
Figure 4.3
4.1.4 Log
The log record shows who and which IP address accessed or logout the camera and when.
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Click the page number and go to the
corresponding page to see more logs
Fill in one page number, click Go button
and go to the corresponding page
Figure 4.4
Reboot the camera and clear the log records.
4.2 Basic Settings
This section allows you to configure your camera’s Name, Time, User account and Multi-Camera.
4.2.1 Camera Name
Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save
your changes. The alias name cannot contain special characters.
Figure 4.5
4.2.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
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Figure 4.6
Time Zone: Select the time zone for your region from the dropdown menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.
Choose the one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.
Manually: The administrator can enter the date and time manually. Please select the date and time format.
use DST: Select the use DST, then select the daylight saving time from the dropdown menu.
Click Save button to submit your settings.
4.2.3 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default user account is
admin, with a blank password. You can enter the users accounts of visitor 、 operator and adminstrator
Manually.
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Figure 4.7
How to change the password of administrator?
Firstly, select the account of administrator, then select “Change password”, enter the old password and the
new password, lastly click modify to take effect.
Figure 4.8
How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
You can see the new added account on the Account list.
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Figure 4.9
Figure 4.10
Delete ：Select the account which you want to delete, then click Delete button to take effect.
Note: The default admin account cannot be deleted, but you can add other administrator users.
How to change the username ?
Firstly, select the account which you want to change the username, then select “Change username”, enter the
new password, lastly click modify to take effect.
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4.2.4 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the
main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do
multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if
there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This
page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.
Add cameras in LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You
can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras
online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and
Http Port will be filled in the boxes below automatically. Enter the correct username and password then click
Add. Add more cameras in the same way.
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1 Click it, camera model, alias,
host and HTTP Port will be
filled in the following boxes
automatically
3 Click Add to take effect
2 Enter the User name and
password of the 2nd camera
Figure 4.11
Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which
series the camera belongs to.
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Figure 4.12
Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
Figure 4.13
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Figure 4.14
Add cameras in WAN
If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read
How to configure DDNS settings in chapter 4.3.3)
Login to the first camera using a DDNS domain name and port.
Use DDNS domain name and port to login
Make sure each camera you need add
could login with DDNS name and port
Figure 4.15
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name,
port number. Enter user name and password and then choose Add.
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Figure 4.16
1----- The camera model: MJ or H264.
2----- The 2nd camera’s name
3----- Fill in the 2nd camera’s DDNS host not LAN IP
4 ---- Enter the 2nd camera’s user name and password
5---- Click Add button and to take effect
NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
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Figure 4.17
Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all the
cameras via internet.
Figure 4.18
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4.3 Network
This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port.
4.3.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same
subnet of your router or computer.
Figure 4.19
Changing settings here is the same as using the IP Camera Tool. (Figure 4.20/4.21)
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If
you don’t know the subnet mask, gateway and DNS server, you can check your computer’s local area
connection as follows:
Control Panel Network Connections Local Area Connections Choose Support Details.
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Figure 4.20
Figure 4.21
If you don’t know the DNS server, you can use the same settings as the Default Gateway.
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4.3.2 Wireless Settings
Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of
the screen, then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also display
your router in the list (Figure 4.21).
Click the Scan button
to search for wireless
networks.
Click the Page number to see other wireless
networks devices if there are more than 10.
Figure 4.22
Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network,
such as the name and the encryption, will be filled into the relevant fields automatically.
You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the
password you filled in are exactly the same for your router.
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2 Enter the password
of your router
1 Click the SSID of your router
and the relevant information
will be filled in the fields
automatically.
Figure 4.23
Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.
Never shut down the power of the camera until the IP camera is able to connect to the wireless network.
The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless
connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the
camera will show again on the window of the IP Camera Tool. The IP address may have changed after the
camera receives a wireless connection; we recommend setting a static local IP address if this IP address
changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK (see Figure4.36).
Congratulations! You have set up the wireless connection of the camera successfully.
Note
If you fail to make a wireless connection, please refer to your seller or contact us directly for
assistance.
4.3.3 PPPoE
If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE
account.
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Figure 4.24
4.3.4 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the
domain name, you can also use the third party domain name.
FOSCAM domain name
Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you
can see the domain name.
Figure 4.25
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the camera
via internet would be http:// test09.myfoscam.org:800
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.
Third Party Domain Name Settings
User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com
Here take www.no-ip.com for example:
① Step 1, Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
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Click here to register
Figure 4.26
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Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email which used to register. You will receive an email from website, please
click the link to activate your ACCOUNT as indicated in email.
Secondly: Login the link with the registered username and password to create your domain name.
Figure 4.27
Figure 4.28
Please create the domain name step by step according to instructions on www.no-ip.com
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Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server..
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and
try to redo the settings.
Note
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
② Do port forwarding within the router
Example: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200.
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes
to Applications & Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed
as below.
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Assign a name
as you like here
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port
Figure 4.29
③ Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no. to access the camera via
internet. Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera
via internet would be http:// ycxgwp.no-ip.info:2000
4.3.5 UPnP
Figure 4.30a
The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for
port forwarding. Back to the “Device Status” panel, you can see the UPnP status:
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Figure 4.30b
The camera’s software will be configured for port forwarding. There may be issues with your routers security
settings, and sometimes may error. We recommend you configure port forwarding manually on your router
(Figure 4.29).
4.3.6 Port
This camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want to access the
camera and view the video, the HTTP Port must both be configured correctly.
HTTP port: By default, the HTTP port is set to 88. Also, they can be assigned with another port number
between 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.
Figure 4.31
Another way to change the HTTP port no.
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
4.32 and 4.33.
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Select which camera
you’d like to change the
port for, and right click
Figure 4.32
Modify the Http Port.
Enter the Username and
password, click OK.
Figure 4.33
Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
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Figure 4.34
Note: If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
Sometimes you need to add the url to the Trusted Sites.
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Click here to add camera’s url
Figure 4.35
Click Sites then you can add the camera’s https web site to the internet explorer.
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Enter the camera’s url
Figure 4.36
For Firefox, you can add the trusted as the following way:
Tools ---- Options ---- Advanced --- View Certificates --- Servers
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Figure 4.37
Click View Certificates, and go to Servers option.
Figure 4.38
Go to Add Exception panel.
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Enter the camera’s url , here
take https://192.168.8.129:443
for example
Click this button to add it
Figure 4.39
ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number
between 1 and 65535(except 0 and 65534). But make sure they can not be conflict with other existing ports.
4.3.7 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail will need to be configured.
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Figure 4.40
1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually
set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually
is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be
set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you
select.
2-----SMTP Username/ password ID account and password of the sender email address
3----- Sender E-mail Mailbox for sender must support SMTP
4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers
5----Save Click Save to take effect
6----Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
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Test result
Figure 4.41
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test
mail.
Figure 4.42
If the test fails with one of the following errors after clicking Test, verify that the information you entered is
correct and again select Test .
1) Cannot connect to the server
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try
again
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6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server
8) The server does not support the authentication mode used by the device
4.3.8 FTP Settings
If you want to upload record files and images to your FTP server，you can set FTP Settings.
Figure 4.43
Figure 4.44
FTP server: If your FTP server is located on the LAN, you can set as Figure4.43.
If you have an FTP server which you can access on the internet, you can set as Figure 4.44
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.
FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
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4.4 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
4.4.1 Video Settings
Figure 4.45
Stream type: There are four types to identify different streams you have set.
Resolution: The camera supports three types: 720P, 960P, VGA. The higher the resolution is, the clearer
video will become. But the code flux will become larger too, and it will take up more bandwidth.
Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate
is large, that will lead to video can not play well.
Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the
maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should
lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve
fluently video.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.
4.4.2 On Screen Display
This page is used to add timestamp and device name on the video.
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Figure 4.46
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the
video,
Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on
the video.
4.4.3 Privacy Zone
This page is used to set some mask as privacy zone on the video.
Figure 4.47
Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the
video, the mask area will be black on the video.
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The mask area
Figure 4.48
Click Back button and return to the OSD page, click Save to take effect.
Back to the surveillance window, you can see the mask area as the following picture:
Figure 4.49
4.4.4 Snapshot Settings
On this page you can set the snapshot pictures’ image quality and the storage path.
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Figure 4.50
Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will snap
pictures to the FTP automatically. If select SD Card as the save path, make sure the camera has inserted in
the SD card.
4.5 Alarm
4.5.1 Motion Detection
IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or
upload images to FTP.
Figure 4.51
To enable motion detection, follow the steps below:
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Step 01: Enable Motion detection
Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera
will be more easily alarmed. Select one motion sensitivity.
Step 03: Trigger interval--- The interval time between two motion detections. Here supports
5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.
Step 04:
Select the alarm indicator
When the motion has been detected, the alarm status will turn to Detect alarm.
Figure 4.52
There are four alarm indicators:
A Ring
There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected,
the people around the camera will hear beep alarm sound.
B Send E-mail
If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.
C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in
Video->Snapshot settings panel.
If you select Send Email, at the same time the picture will be send to you as an attachment.
Capture interval: The interval time between two pictures.
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D Record
If you select this checkbox, when the motion has been detected, the camera will record automatically and store
the record files to the SD Card. Make sure the camera has inserted SD card and you have set the SD card as
the Alarm record files storage path, please go to Record—> Storage location page to verify this settings.
The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> Alarm Record
page and change the alarm time settings.
Step 05:
Set detect area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after
settings. When something moving in the detection area, the camera will alarm.
Figure 4.53
Step 06: Alarm Schedule
① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.
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Click this button and select all time range
Figure 4.54
② Specify an alarm schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column
of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the
camera will alarm.
Figure 4.55
③ Press the left mouse and drag it on the time boxes, you can select the serial area,
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Figure 4.56
Step 07: Click Save button to take effect.
When the motion has been detected during the detection time in the detection area, the camera will alarm and
adopt the corresponding alarm indicators.
NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and
anytime.
4.5.2 IO Alarm
This IP camera provides a I/O alarm terminal block which is used to connect to external input / output device.
The alarm device(door sensor, infrared sensor, smoke detectors, etc) send input command to the network
camera, then the network camera send output command to the alarm output device(local audible alarm, lights
alarm,etc.).
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Figure 4.57
There is an IO alarm input/output lines in the FOSCAM camera tails, as shown in Figure 4.58. Enable IO alarm need this
cable to connect to the alarm device (door sensor, infrared sensor, smoke detector, etc.).
I/O Alarm has four ports:
Port 1 and port 2 indicate IO alarm input
Port 3 and port 4 indicate IO alarm output
Figure 4.58
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Setting IO alarm
On the IO page, Enable the I/O alarm, select the “Send E-mail”and ”Snapshot” before you have configured the mail
and FTP.
可选项
Click this button and
select all time range.
Figure 4.59
If an IO alarm is triggered and IO alarm output device will always alarm (sound alarm is issued a warning sound, alarm
lights in flash etc.). Click "Clear IO alarm output" , the alarm output device will stop alarming. If IO alarm is triggered
again after alarm interval, IO alarm output device will be restart.
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Figure 4.60
Note: motion detection alarm can also be triggered IO alarm output.
Figure 4.61
4.6 Record
4.6.1 Storage Location
On this page you can change the manually recording storage path, the default storage path is D:\ipc.
Figure 4.62
4.6.2 Local Alarm Location
On this page you can enable local alarm record, and select the local alarm record time.
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Figure 4.63
4.7 PTZ
This page will allow you to change the pan/tilt speed and do cruise tracks settings.
4.7.1 Pan/Tilt Speed
There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type
and click save button .
Figure 4.64
4.7.2 Cruise Settings
This section explains how to add/ delete/ alter one cruise track.
There are two default cruise tracks: Vertical and Horizontal.
Vertical: The camera will rotate from up to down
Horizontal: The camera will rotate form left to right.
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All preset positions
Figure 4.65
Figure 4.66
Add: Add one cruise track.
Delete: Select one cruise track and delete it.
How to do add cruise tracks ?
Firstly, Click Add button and enter a descriptive name to identify the cruise track
Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point
and click Add button, you can see the preset point has been added to the cruise track on the cruise track page.
You need to add two or more preset points to the cruise track.
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The new added track name
Here you can see the preset point
has been added to one track
1 Select one preset point
2 Click Add button
Figure 4.67
Thirdly: Click OK button and the cruise track will take effect.
You can add other cruise track as the same method.
For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the
surveillance window, the camera moves as the following track: upright then Right Most last downleft.
The cruise tracks have added to
the “track 1”
Figure 4.68
After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you
have added.
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Figure 4.69
There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the
order of preset points or add/delete one preset points in one cruise track,
Figure 4.70
Add: Select one preset points and add it to the selected cruise track.
Delete: Select one preset points you have added to one cruise track, click delete.
Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.
Attention: Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise.
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4.7.3 Start-Up Options
Here section will allow you to set the stop position after the camera reboots.
It supports three modes: No self test, Goto home position and Goto preset point.
No self test: When rebooting, the camera will not pan / tilt.
Goto home position: When rebooting, the camera will pa Providing Central Management Software to
manage or monitor multi-cameras n / tilt and stops at center.
Goto Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and stops
at the preset position you have set.
Figure 4.71
4.8 Firewall
This section explains how to control the access permission by checking the client PC’s IP addresses. It is
composed of the following columns: Block access from these IP addresses and Only allow access from
these IP addresses..
Figure 4.72
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Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only
those clients whose IP addresses listed in the Only allow access from these IP addresses can access the
Network Camera. If you select Block access from these IP addresses, only those clients whose IP
addresses are in the IP list cannot access the Network Camera.
Click Save to take effect.
4.9 System
In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore
the camera to default settings and reboot the device.
4.10.1 Back-up& Restore
Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future
use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
parameters.
Figure 4.73
4.10.2 System Upgrade
Your current firmware version will be displayed on your screen. You may go to the Device Status Device
Information Page to check for the latest firmware versions available.
Click Browse, choose the correct bin file and then click System upgrade. Make sure you have unplugged the
SD card.
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Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.
Figure 4.74
Upgrade Firmware by IP Camera Tool
Double click the IP Camera Tool shot icon
, select the Camera IP that you want to upgrade the
firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and
upgrade.
Figure 4.75
Enter the User name and
password
Figure 4.76
CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t
upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade.
NOTE:
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1) Before upgrade the firmware, please unplug the SD card and reboot the camera, don’t upgrade the
firmware in WAN through the web UI, or else the upgrade process may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read
the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the
readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System
Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the
default factory settings before using the camera.
4.10.3 Factory Reset
Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset
button on the bottom of the camera..
Figure 4.77
4.10.4 Reboot
Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.78
5 APPENDIX
5.1 Frequently Asked Questions
NOTE: Any questions you would meet, please check Network connections firstly. Check the working status
revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the
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network connections.
5.1.1 How to download and installl the ActiveX for Firefox users
For the first time login the camera, it may prompt you to download plugin.
Click here to download
the plugin
Figure 5.1
Drag the download file to Firefox web page and it will prompt you to Install it.
Click Install Now
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Figure 5.2
Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you
can see the surveillance window
NOTE: If you could not view living video after running the ActiveX, only a red cross
in the center of the
video or just a black screen. Please change another port number to try.
Make sure all firewall or antivirus software on your computer does not block the active download and
installation. If you are unable to run the ActiveX control, try shutting down the firewall or antivirus program.
5.1.2 How to download and installl the ActiveX for Google Chrome users
For the first time login the camera, it will prompt you to download the ActiveX.
Figure 5.3
Download the plugin and drag it to the Extensions page of Google Chrome.
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Go to Extensions page
Figure 5.4
Click Add button to install the Plugins.
Click Add button to install
the plugin
Figure 5.5
Reboot the browser and relogin the camera, you will see the surveillance window.
5.1.3 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds.
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Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password
will return to the factory default administrator username and password. Please power on the camera before
reset
Default administrator username: admin
Default administrator password: No password
5.1.4
Camera can not record when I click Record button or I can’t change
the manually record path
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
(1) Please add the camera as a trusted site to resolve this issue. The steps are
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd
(2) Open IE browser, then right click, select “Run as administrator”
5.1.5 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork
ConnectionsDbclick Local Area Connections Choose GeneralProperties. Check subnet mask, IP
address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise
you can't access camera.
5.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you
will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser Tool Internet Proper Security Custom Level ActiveX control and Plug-ins. Three options of
front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
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Figure 5.6
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 8000.
Figure5.7
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firewall or anti-virus software to try again.
5.1.7 Can’t access IP camera in internet
There are some reasons:
1、ActiveX controller is not installed correctly
2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
3、Port forwarding is not successful
Check these settings and make sure they are correct.
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5.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router(Figure 4.29).
5.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
5.1.10 Can’t see other cameras listed in multi-device when using remote
access
If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can
be accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN
IP. (For more details see: How to add cameras in WAN)
5.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name
Username and password
Default admin username: admin with a blank password
5.3 Specifications
ITEMS
Image Sensor
Lens
FI9828W
Sensor
High Definition Color CMOS Sensor
Display Resolution
1280 x 960 (1.3 Megapixel)
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
focal length
f:3.7~14.8mm
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Aperture
F1.6
Angle of View
70° maximum
Image Compression
H.264
Image Frame Rate
30fps maxmium, downward adjustable
Resolution
Video
Audio
(1.3Megapixel)1280 x 960, 720P(1280 x 720), VGA(640 x 480), VGA(640 x 360),
QVGA(320 x 240),QVGA(320 x 180)
Stream
dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Pan/Tilt Angle
Horizontal:355° & Vertical: 90°
Night visibility
21pcs IR-LEDs, night vision range up to 20 metres
Input/Output
External 3.5mm standard interface for two-way audio
Audio Compression
PCM/G.726
Ethernet
One 10/100Mbps RJ45 port
Wireless Standard
IEEE802.11b/g/n
IEEE802.11b: 11Mbps(Max.);
Network
Data Rate
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security
WEP, WPA, WPA2
IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、UPnP、RTSP、
Network Protocol
ONVIF
Microsoft Windows XP, Vista, 7, 8;
Operating System
Mac OS
iOS、Android
System Requirements
Microsoft IE7 and above version or compatible browser;
Browser
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Power
Physical
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Zone
Set privacy zone manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Reset
Reset button is available
Power Supply
DC 12V/2.0A
Power Consumption
10Watts (Max.)
Dimension(LxWxH)
240(L)*140(W)*160(H) mm
Net Weight
1800g
Operating Temperature
Environment
Operating Humidity
Storage Temperature
Storage Humidity
Certification
Warranty
-20° ~ 55°C (-4°F ~ 131°F)
20% ~ 85% non-condensing
-20°C ~ 60° (-4°F ~ 140°F)
0% ~ 90% non-condensing
CE, FCC, RoHS
Limited 2-year warranty
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Attention: Power adapter should be used between -20℃-40℃, and 20%-90% relative humidity.
5.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
FCC Caution
Any Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment .This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark Warning
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In a domestic environment, this product may cause radio interference, in which case the user may be
required to take adequate measures.
5.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to
provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who
then sell products to end users. No warranty service is provided unless the product is returned to an authorized
return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which
may have regional specific warranty implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask
for return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for
accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship
starting from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system,
software that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
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Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and the
product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the
original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card
along with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their
policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found
in working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for
sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have
a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market
after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more
than two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or
tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by
someone other than the appointed vendor, souse, fission or the spare part has been over the period of
warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For
example, improper temperature, humidity, unusual physical or electrical stress or interference, failure
or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
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Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit,
distributors or resellers are responsible for the shipping cost the product back to customers, customers
should assume the shipping cost send the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for
customer’s personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but
still in warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee
contains device cost and service fee. Device cost (including accessories) is the standard uniform price
provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that
before you ask for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after
the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be
free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to
customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your
reseller promised some extra commitment or warranty; please ask for written documents to protect
your rights and interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and
follow their refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or
exemplary damages arising out of or in any connection with this agreement or the products, including
but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any
limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive
remedy, as against FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a
product on its website specification in error or that is no longer available for any reason, FOSCAM
reserves the right to explain it without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM Intelligent
Technology Limited., registered in the U.S. and other countries.
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
85
85
www.foscam.com
6 OBTAINING TECHNICAL SUPPORT
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for
solving the problems. If our reseller cannot provide service, please contact our service
department: tech@foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
86
86

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ShenZhen Foscam Intelligent Technology Co., Ltd. HD Wireless PTZ Dome IP Camera 1

Users Manual

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